UNIRENT CROATIA Car Rental Reviews

SPLIT, HR - Reviewed by JONATHAN - 08 September 2025

" Couldn't have been better! "

" Probably the easiest rental experience we've had. Very easy for both collection and drop off and the car was great. Would definitely use again and recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by KATHERINE - 14 July 2025

" Fantastic service from a friendly team. The car was in perfect condition. "

" Fantastic service and a great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RICHARD - 03 October 2024

" as above box "

" Nice and easy to deal with. Clear web site and easy to understand. On collecting car, staff were very friendly and helpful both times. Can't fault them. Car was nice and clean and in great condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSIJEK, HR - Reviewed by IVONA - 03 September 2024

" Excellent! Highly recommended! "

" Excellent! Highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by WILLIAM - 24 August 2024

" You did what you claim. I am a satisfied customer, although instruction from hire company about when to report "incidents" to police should be made clearer, and in writing. To leave no ambiguity. "

" Overall, very satisfactory. Although Polo with K47 ks was a little tarnished. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by IAN - 20 August 2024

" Good price but customer service needs improving "

" Brilliant company. Quick pickup and dropoff. Clean car in great condition. Fantastic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SAPNA - 20 August 2024

" Great price but customer service could improve "

" Brilliant car and service at a very reasonable price. Great staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSIJEK, HR - Reviewed by RENATO - 10 July 2024

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

OSIJEK, HR - Reviewed by IVONA - 08 May 2024

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by BRUCE - 14 September 2023

" Please see comments "

" Quoted silly price when I wanted to extend another week. Got another car elsewhere "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 6

SPLIT, HR - Reviewed by CEZAR - 14 September 2023

" Always good rates from Autoeurope! "

" Received the car with less than half tank of petrol and returned 3 quarters , but still charged for additional driver. Other than that staff was nice! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by FRASER - 30 August 2023

" Very satisfied "

" Good car, efficient and friendly staff. Would have been helpful to have instructions and directions for returning the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JEREMY - 23 August 2023

" Efficient, good price, nice car. Boot was a bit small (not the model I was expecting) "

" Professional, efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by DARREN - 01 August 2023

" Auto Europe very efficient, provide an excellent service, have used them numerous times and have always had a positive experience. "

" UNIRENT was extremely helpful and professional- Easy pick up and drop off. Would definitely recommend UNIRENT for anyone looking to rent a car in Croatia. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MARTIN - 01 July 2023

" Very good. "

" Friendly staff. Easy pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MARTYN - 03 September 2022

" Just what we wanted "

" Really positive experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by TREVOR - 30 July 2022

" We have used auto Europe many times and this was without doubt it was the worst vehicle in terms of condition we have ever been supplied with through your company To be fair the vehicle did drive reasonably but otherwise it was appalling Desperately looking for a petrol station as soon as you pick up a car is not acceptable Also in the rear the A/C vents were broken Equipment level was minimal and the car had already done over 150,000 kilometres "

" Vehicle was in terrible condition body work had damage everywhere nothing major but lots of scratches small dents and patched paintwork Rear A/C vents were broken, not great in 35 degrees heat Also provided with fuel tank almost empty "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by GORDON - 23 July 2022

" Up with our best experiences of hiring a car in Europe. "

" Freindly and efficient Car ready and well presented "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ZORAN - 01 February 2022

" .... "

" .... "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by STEPHEN - 21 October 2021

" That will depend upon how autoeurope handle the above issues. "

" Everything was fine until the point of drop off. They advertise the desk as being staffed/open 24 hours at the time of purchase. This was one of the main reasons we chose them. We arrived at around 20.30 to drop off the car and have the car inspected before catching our flight home. No-one was at the desk. It was locked up with the lights left on. An A4 sheet of paper with a mobile telephone number on it was left on the counter inside a transparent plastic sleeve. It instructed to ring for anything urgent. I rang the number and was told to put the keys in the box and the car would be checked the next day. I pointed out that the car could potentially be damaged in the interim (someone scraping it whilst parking etc) and it might be suggested I am liable for the cost of any damages on the car. I also pointed out that the main reason we chose unirental was the advertised 24 hour desk service. They told us not to make a fuss as this was normal. However, I was standing in the airport looking at another car rental who had staff at their desk so why wasn't there someone at this one as was advertised at the time I purchased. This put us in a difficult position. I was then told they'd send me an email confirmation of the inspection on the following day. I pointed out this presented us with a problem as we had agreed to have this sorted before flying home. They said not to worry. Everything would be fine! As a result we couldn't cancel our insurance in case the car was damaged in the interim and it'd be alleged that it happened during the rental period . This cost us money and worry about whether or not we'd be getting charged for any damages after we got home. I rang again the next day as I also hadn't received the email confirmation that had been promised. I was told it'd be sent but it never arrived. I checked spam folders etc. My partner also contacted them and gave her email etc and the same promises were made but nothing arrived. We were both polite & courteous on the phone but simply couldn't make any progress. In summary, you cannot be certain at the time of drop off whether or not you have to deal with issues relating to extra charges for any kind of damages until after you get home. And promises made to send through confirmation of the inspection are do not actually happen. This makes things a waste of time, unprofessional & inconsiderate. This isn't what was advertised and paid for or agreed in advance. Either this is the company policy or the person on the desk just does whatever they like to suit themselves. Either way, it shows contempt & arrogance towards customers who are in a weak position at the time of the drop off & have to catch their flight. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by VLADO - 27 August 2021

" Smooth operation. "

" The employees are very friendly, helpful and Professional. However, the vehicles are older and not in the best condition. We changed the vehicles 3 times. Most of them are with over 130000 km.. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PULA, HR - Reviewed by DAVID - 03 September 2020

" Straight forward booking. Got what we paid for. Can't complain. "

" I picked up the car at the airport in a well lit area so never noticed the faulty headlight until we left and were on the road with no street lights. Contacted the agent directly who asked if we could manage till the next day and he would call me back. He contacted me the following day and advised his colleague from the office local to where we were staying would collect the car and have it repaired. We arrived late Saturday evening and the car was fixed first thing on Monday. The agents were friendly and helpfull. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by PRISCILLA - 28 August 2020

" I was very satisfied with the kindness and quality of the car "

" I was very satisfied with the kindness and quality of the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NENAD - 27 September 2019

" I used to deal with another rent-a-car agency for years but I think I am going to stay with Auto Europe from now on "

" It was a pleasure to deal with Unirent as they are very organised and very professional. It took me only a few minutes to pick up the car, even less to return it. The amount of deposit they required was very reasonable which has become rare these days. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by MIGUEL - 19 September 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by RICHARD - 17 September 2019

" Again a very efficient experience with no queries as to what is included. "

" Very friendly and pleasant staff who were very professional and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by WILLIAM - 13 September 2019

" Everything clearly explained. No pressure for expensive extras. Very easy access for collection and drop-off at the airport. "

" Excellent friendly and efficient service. A bit more expensive than other options, but worth the extra cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROVINJ, HR - Reviewed by KELLY - 11 September 2019

" Simple, easy booking process and good value. Initially our booking voucher wasn't emailed through but all I did was call them up and they sent it over straight away. "

" The whole experience was easy. The staff at Unirent met us at there office on time with a fairly new Ford Fiesta. You need to leave a hold amount on your credit card however this is normal in Croatia and the hold then is taken off not long after the car has been returned. I would recommend Unirent based on our experience. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ALASTAIR - 08 September 2019

" No problems, would use again "

" Refreshing to use a car hire company which kept the pick -up simple and hassle free "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PETER - 04 September 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by TIAGO - 26 August 2019

" Smooth and hassle free "

" As usual everything went smoothly and without any problems. Drop off at Split airport is confusing as there's no counter on the parking lot and had to ask at another company how to do it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DARKO - 26 August 2019

" I have said Everything is to say. Office People wery pleasant, when we collect the car,& returned car. Thanks for Biscuits. Darko & Chris. "

" Fiat Auto to je bilo odlicno.Sa autom nije bilo nikakvih problema,lako za parkiranje u Sibeniku zato sto je mali auto.Seat Belt to je previse unazad i zenai ja tesko je dohvatiti dase mozemo vezati.to je jedino sto nije u redu, ostalo je bilo odlicno. P.S. U Sibeniku 3 Razlicite osobe su nas pitali kako auto ide kolila je potrosnja goriva i ostala pitanja sto ide usto Cak jedni brac su slikali auto i zena je sjela da vidi kako to izgleda i auto joj se vrlo svidjao i kako kazu mozda ce da kupe auto za sebe. Ja jicno Volim auto,ali nebi ga kupio zbog Seat belt je previse unazad i tesko je doci do njega,drugo je sve u redu i ispravno ,ostale kontrole su dobro rasporedjene i lako ih je upotrebiti,Mojoj zeni auto se vrlo svidja i ona bi volila da ima takvi auto, ali pojas je puno pozadi i Ja sam morao puno puta da joj ptiblizim pojas da se moze zakopcati. Ostalo je Perfektno. Ja pitam jicno za sebe kad prodajete auto dali se moze kupiti manji auto sa 4vrata posto je lako doci do pojasa Ako je moguce Ja bi kupiio jedan auto za sebe kada sam u Hrvatskoj.Hvala Lijepo svima. Darko i Christine Novacic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by LANCE - 25 August 2019

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by COLUM - 11 August 2019

" Car hire should be like this, easy, straight forward and honest. Keep up the good work! "

" I've had several bad experiences with car hire companies over recent years that has left me dreading dealing with them, however I'm pleased to report that this experience was excellent. Staff at both offices friendly and helpful and the car was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SIMON - 13 July 2019

" Excellent "

" Excellent service from start to finish and a brand new hire car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STEPHEN - 12 July 2019

" Uni-rent are a great company "

" Got a free upgraded car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by TREVOR - 12 July 2019

" You hear various comments about unpleasant and dishonest dealings with car hire firms but we experienced none of this and were very pleased with our car hire. "

" Our plane was delayed an hour and landed at 11.15pm - no problem. Our car was up-graded and was only 5,580 kilometers old - a beautiful Fiat Tipo. The counter staff at the pick up and drop off were friendly and courteous and we felt confident in their actions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MATTHEW - 11 January 2019

" very easy to book and pick up the car - no problems "

" Very helpful agents in Split 10/10 no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by FERNANDO - 23 October 2018

" Always a good option, best rates and no hassle "

" Very professionals everything as agreed with an excellent price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JAYNE - 05 October 2018

" All positive..great car& friendly service "

" Very friendly& helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by TASNEEM - 02 October 2018

" Horrible experience "

" I got charged for after hours pick up without knowing this would be the case. I paid ample money to hire the car and this should have been included in the price. Staff were NT helpful in explaining anything. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

SPLIT, HR - Reviewed by ANDREW - 01 October 2018

" Used Autoeurope many times. No complaints. "

" Car had not been cleaned on the outside and tank only just over half full on collection at Split. Staff not particularly helpful. Thankfully, Drop off staff at Dubrovnik much more helpful. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

SPLIT, HR - Reviewed by BARRY - 01 October 2018

" Auto Europe is good "

" Night landing 20:40, 1st car faulted, 2nd difficult to inspect due dark area. Car dirty. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PULA, HR - Reviewed by SEAN - 03 September 2018

" All as expected and helpful "

" Quick process, helpful staff, car as promised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MARIJAN - 15 July 2018

" It's still all good. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by HOLLY - 03 July 2018

" Horrendous "

" Horrendous experience with them.. Would not use them again! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSIJEK, HR - Reviewed by DJORDJE - 02 July 2015

OSIJEK, HR - Reviewed by LJUBICA - 01 July 2015

OSIJEK, HR - Reviewed by GRAHAM - 24 June 2015

" Very good. "

MAKARSKA, HR - Reviewed by WILLIAM - 19 June 2015

ZAGREB, HR - Reviewed by AVISAF - 30 September 2014

" very nice people at the counter. "

" very nice people at the counter. "

DUBROVNIK, HR - Reviewed by STUART - 11 September 2014

" Easy to book online and excellent competitive pricing. "

" UNREST were very friendly and helpful. The car was in good condition. Only suggestions are that I could not see anything on the paperwork regarding the petrol tank level, which was half full on pick up. So I returned with more than half in the tank. The screen wash was also empty and needed some water adding, which was not a problem for me, but maybe for some drivers. "

SPLIT, HR - Reviewed by ANNE - 31 August 2014

" Good value and efficient booking system. "

" Efficient and friendly service. Really good car. Would use them again. "

DUBROVNIK, HR - Reviewed by PETER - 29 July 2013

" Competitive on price. Clear and informative documentation. "

" Friendly and willing to answer my questions. "

ZAGREB, HR - Reviewed by CHRISTOPHER - 19 July 2013

" Great Service "

" Great Service "

DUBROVNIK, HR - Reviewed by AMOS - 13 July 2013

" Would like more 7 seater vehicles "

" Very nice person excellent service "

DUBROVNIK, HR - Reviewed by MATTHEW - 13 July 2013

" very pleasant experience "

" very good :) "

DUBROVNIK, HR - Reviewed by PAUL WALFORD - 02 April 2013

" Using the Auto Europe Site worked very well "

" Your Rep at Dubrovnik Airport was excellent and sorted everything out for us. Everything was ready when we arrived and was swiftly dealt with. The vehicle was just what we wanted and was clean and tidy. We would use you again. "