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VANCOUVER CAR HIRE REVIEWS
Car hire reviews in Vancouver
Famed for its long sandy Pacific coastline and breathtaking mountain vistas, Vancouver is considered one of the most scenic and appealing cities in the western world. Situated on an idyllic peninsula in the Strait of Georgia, the city's bustling downtown area is a major cultural hub with a thriving shopping and dining scene to suit all tastes. Gastown, the oldest part of Vancouver, delights visitors with its iron lamposts and old cobblestone streets lined with trendy boutiques, fine restaurants and art galleries housed in intricately-restored Victorian buildings. The city has an abundance of world-class attractions, such as the excellent Museum of Anthropology with its vast collection of native art and many other displays covering the themes of ethnography and archaeology. The Museum of Vancouver is another must with its vast collection illustrating the city's history from the first Coast Salish communities to the present day. Other top museums in Vancouver include the HR MacMillan Space Centre (and planetarium) and the Maritime Museum situated right on the city's waterfront. You'll have plenty of options for a wonderful day-trip away from the city with a car hire in Vancouver, such as the lovely town Richmond a short drive south of downtown and the vibrant city of Seattle, a pleasant 140-mile drive south to the north-western tip of the USA down Route 5.
Auto Europe has been offering the best car rental deals in Vancouver and all other parts of Canada since 1954. Out of all the price comparison websites, Auto Europe is the one that helps you find the cheapest rates and most appropriate vehicle for your trip in a few clicks of the mouse. Whether it's a low-cost runaround you need for city sightseeing or a sumptuous SUV for an extended road-trip down the coast to Seattle, Auto Europe is the company that can always get you the best car at the best price. You can rent a car in Vancouver at a choice of convenient downtown locations or choose to pick it up from Vancouver Airport just 7 miles west of the city centre. Take a look at the user ratings and comments posted in our Vancouver car hire reviews section below for an overview of the high quality of Auto Europe's services in the city.
AUTO EUROPE VANCOUVER, CANADA Car Rental Reviews
Average Rating for Auto Europe Vancouver:
VANCOUVER, CA - Reviewed by GRAHAM - 21 September 2025
" Great overall experience, only slight issue was the length of queue and time taken to collect the car at 9.30am but other than that the staff were friendly and helpful and the vehicle was amazing. Drop off was seamless. "
" Great overall experience, only slight issue was the length of queue and time taken to collect the car but other than that friendly and helpful staff and vehicle was amazing. Drop off was seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JONATHAN - 15 September 2025
" No protection from the actual company you buy the car rental from. Just a middleman. Buying experience was fine. "
" Intermediate car was not fit for purpose. Several safety issues noted: brakes and wipers not working as they should. The car was also a basic spec car. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by JOHN - 10 September 2025
" Car hire experience was all positive. Car itself was smaller and of inferior quality to previous vehicles rented from same agency in same class. "
" . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by ADRIAN - 10 September 2025
" AutoEurope is consistently reliable "
" Wait times (90 minutes) for collection are completely unacceptable. The overall experience was very poor at Avis. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by IAN CHRISTOPHER - 10 September 2025
" None "
" I wasn't happy with the original vehicle assignment. However the counter staff were happy to look for an alternative and a more suitable vehicle was provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by PAUL - 06 September 2025
" Auto Europe were great. I needed to call to check on some things before I left the UK. The call agent was very good, explained everything I needed so my only verbal contact with Auto Europe was great. I felt Auto Europe gave me a good price on the rental, the car we hired was lovely and overall I cannot fault Auto Europe and would definitely recommend to colleagues "
" The pickup and drop off at Vancouver airport was very efficient and easy. We had a short queue for pickup but only about 10 minute wait. The car was great and overall a very good experience. There was an additional charge of 81 cents on our credit card which is obviously a very small amount - and I wondered what this was for as the invoice just said NON PKG amount - but the amount was so small I have not queried this with Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALASDAIR - 05 September 2025
" Pleasant counter staff,quality car,an overall excellent experience "
" Slight wait to get car but overall a satisfactory experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PATRICK - 29 August 2025
" Very easy straightforward booking system and reasonable rates. And the direct booking number link with Avis is useful and reassuring. Have used you for quite a number of years now and it has gone well each time. Only wish you covered more Canadian airports e.g. Prince George BC! "
" Preferred status doesn't seem to be recognised when booking through Auto Europe. And stopping the automatic free extra driver for spouses is a retrograde step. I was told it was a "change of policy" but it just comes across as mean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DALIP - 27 August 2025
" Should provide car as specified, alternative offered at extra cost which would have been in same class "
" Not provided car originally expected, significantly smaller boot capacity which created a lot of stress "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GRAHAM - 27 August 2025
" We have used Auto Europe on a number of occasions and have always been offered good value for money and a good service. "
" Our experience of dealing with Avis was generally very good. Quick service on pick up and return. They didn't even quibble on some marks on the bumper, when returned. The only slight downside was that the vehicle offered was a basic model and had done a reasonable mileage. Nevertheless, still good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by THOMAS - 23 August 2025
" Great car, brilliant trip "
" Lovely car. Check in was a bit of a wait. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOHN - 23 August 2025
" Booking done efficiently and soar effective "
" Efficient service and quality vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by EIRA - 18 August 2025
" . "
" Fantastic car! Couldn't have wished for better! However, we were charged for a faulty sat nav that didn't work the entire time we were there :( "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRISTOPHER - 13 August 2025
" No issues. "
" No issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by TIMOTHY - 12 August 2025
" Simple To use and found a good deal "
" Very efficient and clear signage for collection and drop off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by MARTIN - 12 August 2025
" Good all round experience. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 10 August 2025
" Autoeurope good, Hertz not so good "
" We were persuaded to upgrade to a more expensive vehicle to include satnav and more boot space but on reflection this was not necessary. the original vehicle would have had sufficient space and we could have used a phone and Apple CarPlay for GPS. In addition the car had a seat belt that was jammed and could not be used, which became a big problem later. We've been offered some compensation but are disputing the amount. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
VANCOUVER, CA - Reviewed by ROBERT - 06 August 2025
" We've been charged for Non Pkg items and I don't know what this is. When we dropped off the car, the chap said everything was okay. And there is no easy way to contact you to find out what the charges are for. It's very stressful. "
" We've been charged for Non Pkg items and I don't know what this is. When we dropped off the car, the chap said everything was okay. And there is no easy way to contact you to find out what the charges are for. It's very stressful. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by ALEX - 05 August 2025
" Same as above comments: Collecting the car was hard work after a 10hr flight. They had two members of staff on a Saturday midday, which meant waiting 1hour to be seen. Was not impressed Also paid nearly £120 for a satnav. When we took it out after leaving, found out it was in German so we couldn't use it or change language as no instructions. Asked for refund when returning it and they said no as it's already paid for. She said you can change language on it, I said we tried and could not. Said to her, you try and she couldn't either. "
" Collecting the car was hard work after a 10hr flight. They had two members of staff on a Saturday midday, which meant waiting 1hour to be seen. Was not impressed Also paid nearly £120 for a satnav. When we took it out after leaving, found out it was in German so we couldn't use it or change language as no instructions. Asked for refund when returning it and they said no as it's already paid for. She said you can change language on it, I said we tried and could not. Said to her, you try and she couldn't either. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NORMAN - 04 August 2025
" Auto Europe very good as was Avis with the exception of the following comment "
" Pick and drop off very good but check on vehicle was poor due to ours having no water in the screen wash and the warning coming up saying it needed an oil change but otherwise it was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by JAMES - 02 August 2025
" I have used Auto Europe many times to book my car rental. The process of booking through Auto Europe was easy as usual. AVIS were disappointing due to their dishonesty over providing me with a much cheaper car than I had paid for and adding unauthorised charges to my invoice. "
" I booked and paid for a premium SUV but was supplied with an intermediate SUV. I returned to the desk to query this but the desk agent insisted that I had been provided with a premium SUV which was dishonest. The final receipt showed that I had paid for a premium SUV but been supplied with an intermediate SUV. The car group was not shown on the rental agreement documents. The car was small for our needs (5 adults, 5 bags). I would have saved over 1/3 had I booked an intermediate SUV. In addition I have been charged for additional 'optional services' which I did not authorise and are unspecified. I was expecting to pay a one way drop off fee at the desk - the charge to my credit card was higher than I expected - when I queried this with the desk agent I was told that it was a hold on my card as a security deposit which would be returned at the end of the rental - the charge as the end remains the same due to the unauthorised 'optional services' mentioned previously. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by XAVIER - 01 August 2025
" Auto Europe were great "
" I paid for a Dodge Charger and ended up with a Chrysler 300s which was apparently in the same bracket but had the false American luxury and a poor automatic gearbox "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by ALAN - 29 July 2025
" No comments "
" No comments "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by CHRISTOPHER - 28 July 2025
" Overall very good experience, quick pick up and drop off "
" Provided a good sized car and was well specified. Office not too busy, served quickly. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by ANDREW - 21 July 2025
" Have used autoeurope on many occasions and although I was dissatisfied with Hertz in Canada it will not stop me using autoeurope again "
" We were to be getting a Toyota Corolla but during a walk round my wife noticed a damaged tyre sidewall on the passenger front as she has experienced difficulty with this kind of damage before we refused to take the car while the Hertz employee was saying it's noted and everything will be ok my wife and I decided not to accept the car and the employee said he would have to speak to his manager who in turn said we could have the Nissan Versa that was next to it which in turn was a basic model and did not have the spec the Corolla had we accepted this and the employee then gave the keys of the Corolla to the customer who was to get the Versa we pointed out the damaged tyre to the customer as they never got a walk round with an employee. It was later in the day when we were on our way to Whiistler that we realised they never changed the paperwork.We informed the Hertz employee at Calgary Airport when we were dropping the car off about the paperwork he just nodded and went on with his business off checking over the car,Overall I was dissatisfied with the way Hertz handled the situation and I would like to say this has no reflection on autoeurope "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by GERAINT - 20 July 2025
" On collection of the car we were informed it would an extra $10 CAD per day for the additional driver, despite our voucher stating the additional Driver was included for free. This was the reason we chose to hire with AutoEurope - very disappointing. Otherwise, average. "
" On collection of the car we were informed it would an extra $10 CAD per day for the additional driver, despite our voucher stating the additional Driver was included for free. This was the reason we chose to hire with AutoEurope - very disappointing. Otherwise, average. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by TIMOTHY - 16 July 2025
" Overall, the car was decent, could have been cleaner especially inside, didn't like the one way charge, level of customer service could be improved, we pay a lot of money for these holidays and expect to be treated accordingly. "
" Despite the policy stating that I may not get the car I booked, I was disappointed not to, the car was dirty inside, inner windshield was filthy, no fuel in the tank.. customer service at pick-up could have been better. Drop-off in Calgary was very quick & efficient. The one-way charge, I felt, unnecessary seeing as there is an Avis at Calgary airport. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by NIGEL - 14 July 2025
" Not good! "
" Didn't have the car we ordered had to have a Chrysler that had a 3.6 engine which cost us more in petrol! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by PAUL - 13 July 2025
" I had the car for 31 days. It was excellent. "
" Quick service and great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by HARPREET - 08 July 2025
" The instructions were contradictory about where to go and what time, the car wasn't the one I ordered and previously been in a front end accident "
" The car had been previously through an accident, it was clearly not the car I ordered "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by PAUL - 07 July 2025
" Made a change not to get the hard sell on additional insurance. "
" Only issue was charging me 0.91CAD$ on the final invoice emailed to me when I returned the car. It does not state what the charge is for. Makes no sense "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by JOSEPH - 30 June 2025
" Great prices, and easy to use. "
" Generally, a very good experience. Collection and drop-off went well. Thee was the usual sales pitch to upgrade the car at the counter, but this the member of staff didn't push us to do so. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KEVIN - 27 June 2025
" Great from start to finish "
" Great from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 26 June 2025
" Provided good value. "
" Friendly and efficient staff. Quick service at check in with no waiting. Car presented in excellent condition. Whole process very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALEX - 26 June 2025
" Booking on Auto Europe was very easy particularly when we needed to make a change to our booking. "
" We paid in advance for the extra damage cover to ensure when we collected the car it would be a simple exercise with no additionals. Unfortunately when we arrived we were told that our cover didn't cover windscreen and tyres, this was an extra. We were also advised that breakdown cover was not included in our cover - this was incredibly disappointing as it was a significant extra. We wont be using Thrifty again for these reasons. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by VICTORIA - 10 June 2025
" Easy to book, good price for one way rental "
" Very long wait to pick up at Avis counter but car itself was v good. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KAREN - 04 June 2025
" I don't tend to recommend unless asked. "
" I don't tend to recommend unless asked. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by COLIN - 29 May 2025
" Very surprised I needed to spend more money on breakdown assistance and excess coverage. "
" Additional cover required for breakdown and excess. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by NICOLA - 27 May 2025
" Booking with Auto Europe was fine. Good rate and we were happy with the experience overall. Would have liked to have been able to contact someone for questions "
" Firstly, I was unable to complete the pre check in as the webform wouldn't send despite trying 4 times, It was asking for payment for the additional driver, despite the policy saying the additional driver was free of charge. Collection at Avis in Downtown Vancouver was not a good experience. The store manager was not helpful, and pretty rude. She insisted vehemently that there was a deposit to pay of $750, despite my paperwork stating $450. In fact, the machine took $100. The car, when we collected it had a Service Maintenance Warning come on screen, we rejected this car, despite the manager informing us that this was wrong and it still had 5,000km left. This was an inappropriate response. We were not prepared to take this risk. In addition the car was filthy! The car we finally took was great, also not clean, but did the job well. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by IAN - 10 May 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by MICHAEL - 29 April 2025
" great holiday but the car experience tempered that smoewhat. "
" Rep upsold me for another £300 suggesting the Kia Sportage was not big enough for 2 adults 2 kids and 4 medium cases despite web site suggesting it was suitable, also no Sat Nav on the Kia. Upsold to an almost brand new American thing. after getting ready to drive off we couldnt work the sat nav - nor could the Hertz Rep. it needed a car log in likely a google account to operate. so he swapped us to a much older Ford that rattled. Stopping for lunch 2hrs later we find a bulging side wall on the tire we didnt spot at the depot also can be seen in out condition photos we took. Then lost a full day of holiday trying to get it fixed. Luckily Hertz reimbursed us all but $17 of the $524 cost we had to pay for - but still lost a days holiday. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by CHRISTOPHER5 - 19 April 2025
" Never ever get the car I have chosen. It ends up being whatever they have. "
" Turned up at 10am and was told they were lucky to have a car for me, if I'd been 10 mins later then they would not have one. Can't believe how they can do that when it was booked and paid for. Also I never get the car I have picked. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by JEREMY - 23 March 2025
" Very efficient as usual "
" The final invoice is CAD 111.72 too high and I will send a separate complaint "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by JOHN - 22 March 2025
" Easy booking process "
" We ordered and paid for winter tyres through auto Europe. Wd then had to pay Herz a further $CAD 3039 to have the tres fitted. We have disputed that and raised the issue with Auto Europe. We now await a response from you please. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ANDREW - 22 February 2025
" To my surprise, the price quoted for the original contract that I booked months before my trip turned out to be significantly more expensive than the price being quoted for the same terms just days before the hire. I ended up having to cancel the first booking and then rebook for a better price. "
" Desk at Vancouver was pretty straightforward. I had ordered a compact SUV. First car given wasn't particularly clean and upon checking the vehicle, the front windscreen washers were inoperative (the rear washers were fine). The guy dealing attempted to fill up the washer bottle, but it was clear to me that there was a blockage problem with the washer jets (which is not tenable). I told him I would not be taking the vehicle in this condition and he then offered to swap to another vehicle, which was newer and in much better condition. The vehicle return process at Vancouver Airport was simple and efficient, with friendly and helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by LLOYD - 03 January 2025
" Use Autoeurope 3/4 times a year and as stated in previous comment efficient and easy to deal with "
" Always look to use Alamo when in the States or Canada, never no issues in pick up or dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOHN PAUL - 21 October 2024
" Short wait on pickup. Car was average. Dropoff was super-efficient. "
" Rental experience was good. Car had seen better days, but was reliable and ran OK "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by ROBERT PAUL - 08 October 2024
" Given that it was literally the cheapest quote by about 25% everything went very well. I think the value of the quote was something to do with the car having 26,000 kms on the clock and a few minor scratches on it. Having said that, it went very well for the 3700 kms that we covered in 15 days of travelling. No mechanical issues or warning lights at all during our time with it. "
" Best and quickest pick up I can remember from any international destination. With the efficiency of Vancouver airport and quick passport and emigration staff checks, together with quick processing of Avis staff at the desk ( there was only one person in front of me and pick up was literally at the exit door of arrivals) I think I was driving away from the airport literally about 90 minutes after our aircraft touched down. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by PHILIP - 08 October 2024
" Unlikely ever to use Herz again "
" No car available at our pick up time Staff were unhelpful and rude "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by LESLIE - 28 September 2024
" Generally OK apart from the pickup delay. "
" I had to wait an hour for the car. They wanted me to take a Ford Explorer but I didn't want to take it because it was too big. They gave me a Nissan Rogue which was OK, but was an electronic laden gizmo car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 19 September 2024
" Everything was fine except for the fisa o at Vancouver Airport. "
" We had to wait 45 minutes for the car. The agent first said it was being washed (!), and then claimed that this kind of wait was standard in North America. I have never, ever had to wait for a rental car in many years of travel in the US. An apology would have been the appropriate response, but none came. Other customers were also waiting, one for an hour. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRISTOPHER - 18 September 2024
" A lovely car to drive and very easy pick up and return procedures "
" Very professional and helpful service. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by SERVIE - 17 September 2024
" Very efficient rental overall "
" Initially I was surprized to see an additional charge for the navigation device, but for a small fee I was given an upgrade with the navigation system integrated in the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRISTOPHER - 13 September 2024
" Overall experience was good. "
" The GMC Terrain hire car was OK but it vibrated once you exceeded 90km/h speeds which was irritating on long journeys. It had poor acceleration and wasn't particularly economic on fuel. It was comfortable though. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by DEREK - 08 September 2024
" Clear website "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STUART - 01 September 2024
" Easy to deal with "
" No upsell pressure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by HELENA - 29 August 2024
" The rental was through local Vancouver Avis, so the process was still relatively painful. The car was much smaller than promised with really poor condition. "
" Felt the selection and the condition of the car was pretty poor "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
VANCOUVER, CA - Reviewed by WILLIAM - 28 August 2024
" Thought auto Europe was better than some of the other car hire places we've used "
" Efficient and helpful "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by GARY - 25 August 2024
" Brilliant service and contact with Auto Europe "
" I have fed this back to Avis. Their desk was haphazard. The operator asked for my Autoeurope voucher and this clearly stated I had Excess cover but still they tried to sell it to me. We had to wait 40 mins to get the car. Car was great, drop off great. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 22 August 2024
" Everything as I booked "
" Very efficient staff, excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ROBERT - 20 August 2024
" Not given a choice whether we wanted a sat nav. Got told we had to have it, "
" Was not impressed when told that we had to have the sat nab, that we didn't want or use but was charged for as an extra "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 18 August 2024
" Have above. My biggest regret of this holiday was not hiring a SUV or Truck. What everyone uses & would have built in sat nav. "
" Busy weekend for them. So quiet a wait. Car was Toyota Camry not a VW as hoped for. No sat nav. Fairly dented & scratched, higher mileage than UK rentals. No sat nav meant scrambling to get mobile add on for £25 to use android auto instead ,by extending my UK package abroad for roaming, which was panic ridden as I was in Vancouver & was not going to bother with mobile. Tired after 9 hr flight anyway. Certainly too tired to go back in & complain. No problems with return. Easy. Wish I had gone back in. Wish I had hired an SUV at least. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by WILLIAM - 10 August 2024
" N/A "
" Poor quality and underpowered car. Inconsistent quality of cars issued (friends who booked at the same time got much better vehicles for the same price) "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by ZACHARIE - 09 August 2024
" I did get a car which was fine but it wasn't the car I ordered, which I understand and happens from time to time. I was given a car that was in good condition but I paid considerably more money to have a 'nicer' car which I wasn't given so I won't be back unless this is rectified. "
" When I placed my order online, I ordered a dodge charger but when I arrived to collect the car I was given a Chevrolet Malibu which was considerably lower grade when I was looking to rent the car. I understand that sometimes the cars are not always available but usually this would mean an upgrade but to be down graded and not offered any reimbursement is very poor service. This was a considerable drop in the grade of the car I originally paid for. I feel as though I have been taken advantage of and for this reason I will not be using Avis again which is a shame as I currently have a further 3 trips to Vancouver in the coming 2 years. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by CHRISTOPHER - 06 August 2024
" Easy to find the car I needed and book "
" Excellent service and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEPHEN - 30 July 2024
" We used Google maps via my mobile phone using android auto. This saved us a hefty additional fee. So I would definitely get confirmation that this is available on any car being booked. It comes up directly on the vehicles media screen and can be controlled from there too. Auto Europe were easy to deal with, but to save any worries if booking an early deal, check your details thoroughly before submission, as any changes later can be done, but only after re-pricing your booking at that days price. I'd made a one and half hour mistake in our arrival time, and if I hadn't of paid fully in advance (Hertz will hold the car until midnight if you do), it would have doubled my rental price. "
" Price was excellent, having booked 10 months in advance. We had to wait a fair amount of time at collection in Vancouver (approx 30 minutes. Whilst the car provided was excellent, it wasn't as fuel efficient as the VW we'd hoped for, but in fairness it did state or equivalent. Drop off was a breeze, much more efficient than collection. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALLAN - 29 July 2024
" Excellent price and service "
" Staff were helpful and resolved booking issues quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARTIN - 23 July 2024
" Great "
" Quick & easy service with good counter staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by ROBERT - 13 July 2024
" Well organised and cost effective "
" All very speedy, slick and simple. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by DARREN - 10 July 2024
" Booking the car was OK and the cheapest I could find and dropping the car off at the end went smoothly it was just the pickup from the airport which took over 2 hours and was unacceptable and cost me another ferry crossing. "
" When we picked up the car there was a fairly large queue and only 1 staff on the desk with every person taking a long time to process this caused us to miss our ferry to Vancouver Island and pay for another one. The desk person was curteous but to be honest we just wanted to get sorted the car did have a black sticky smudge on the bonnet which I cleaned off as I didn't want to get penalised when I dropped it off and din't want to wait to report it back in the office which by now was queuing out the door and down the street. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ALAN - 06 July 2024
" Vehicle was excellent "
" Efficient system to collect and return car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GARETH - 04 July 2024
" Fine. "
" The wait to pick up our car was far too long and when we got to the counter, the staff member was quite rude to us. Drop off was quick and efficient. For the price we paid, I would have expected a more premium car. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by MICHAEL - 28 June 2024
" I would recommend reception training from the drop off staff ... overall pleased "
" The experience at the reception was not great to the extent I was 3 inches over the next customer line and was told to move back and I would suggest the staff would be better off with a happy pill... in contrast the drop off was smooth and the guy overseeing was friendly and helpful "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by PAUL - 27 June 2024
" New and clean car was exactly what we needed. Spacious and comfortable. "
" On pick up I asked if the return of the vehicle could be to another branch near our destination hotel. This was agreed and without additional cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MAUREEN - 24 June 2024
" As above I feel taken advantage and ripped off by Avis. "
" I hired the vehicle and after a long flight they tried to charge for an additional driver. After much discussion and me finally showing them the details of 1st additional driver is free they relented. I hired a GPS which said payed locally 15 Canadian dollar per day no more than 99 in total. The man at the deal printed off many sheets of paper asked me to sign for the vehicle which I did because I was tired and already exhausted with arguing over additional driver only to find out on returning the vehicle they charged me £505.65 Canadian dollars. On questioning this they reduced this to 393.30 Canadian dollars. Despite showing them my agreement they said I had signed the agreement provided on pick up. Despite me telling them this was not explained and I was told something different they ignored my complain and advised me to fill out the feedback questionnaire! Absolutely appalling. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEVEN - 24 June 2024
" I have used Auto Europe for a long time. Will continue to do so. Thankyou. "
" Price was good, car was great, 30 minute wait to get to check in desk despite doing pre authorisation check - extra desk staff needed, drop off quick and efficient. Overall good apart from pick up delay. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by TIMOTHY - 23 June 2024
" Fairly good shame about extra day charge , "
" We were charged an extra day hire after being 8 mins late arriving to drop of car . "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by PETER - 21 June 2024
" Great service 2200 problem free miles "
" Great far, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 17 June 2024
" I have already recommended Auto Europe to my daughter. "
" The car was dirty and the tyre pressures were low. Apart from that it was very nice. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by STEPHEN - 15 June 2024
" No issues with AE it was just a bad experience with Avis. "
" For our initial rental (we had two rentals within a 30 day window) the first car we were allocated was in a very poor condition, with many scratches & dents, stained seats, smell of tobacco, in fact we thought we'd come to 'rent a wreck!' I complained to the Avis counter & they changed the car, there was no apology mind you so that left a bit of a nasty taste, second car although with nearly 30k kms on clock was ok in the end. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by RICHARD - 06 June 2024
" Autoeurope booking is very easy and is consistently good value "
" An additional charge of 12.84 CAD has been taken from my credit card with no explanation of why. They could at least explain this. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by DAVID - 04 June 2024
" Worked as expected "
" Much better than previous Avis rental "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JAMES - 04 June 2024
" Easy process with Auto Europe with very clear pricing and no hidden surprises. Will always use them than going direct to the hire company. "
" Excellent. I left my wallet in car and the guy who booked in my car came and found me and returned it. Very happy to hire with them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by HENRY - 01 June 2024
" Excellent experience would use again in a heartbeat "
" Very easy experience, great car, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ORION - 29 May 2024
" Very good company. I had to make a few changes to my booking and customer services were easy to speak to and very helpful. I felt well taken care of throughout the process. Many thanks "
" It was incredibly simple and efficient, and I even got upgraded for free. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SCOTT - 24 March 2024
" Excellent vehicle for our trip - Jeep Wagoneer. A better drive than what we've hired before - Chevy Tahoe. "
" Very good service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 06 February 2024
" When issues arrive you are passed off and no ownership taken. "
" We were incorrectly overcharged at drop-off and had to fight to prove the items they were trying to charge were already included. Disappointing as had been superb up till then. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by JOHN - 31 January 2024
" Always receive a good service. "
" Hassle free and very nice staff. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOYCE - 13 October 2023
" Booking through AutoEurope was simple and allowed me to change the duration of my car rental twice with no issues. Choosing the pick up away from the airport was a mistake as Avis had an unjustified surcharge which they were not transparent with when booking. "
" I was charged any additional £60 Surcharge for picking the car up from the location which they classed as an extension to the airport. I have used Avis twice before (aug 22 and April 23) both times through AutoEurope collecting from the airport and have not paid any extra. The hire car was not ready for collection time and I had to wait until a smaller car was returned as the other options were massive cars. The wait for 30-45mins. Collection from the airport previously was much much slicker and no hidden cost. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOANNE - 03 October 2023
" Fantastic experience - great price and all insurances included so nothing to worry about. "
" Great service and just a simple process - no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MALCOLM - 03 October 2023
" Auto Europe booking system easy enough to use "
" First 2 car offered were not safe to drive and poor condition "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by MARK - 02 October 2023
" Terrible experience with no lack of stress as to whether car would actually make it back from Kelowna to Vancouver airport. However I have not had an issue before when hiring from Auto Europe "
" The car was scratched dented and damaged all over. Despite pointing out damage only a few items were logged agent saying its fine we know about those. In my opinion the transmission was faulty and despite complaining was told this slipping of gears etc was normal and refused to exchange vehicle. Consequently a hilly 3/4 hour journey took 5.5hrs each way. Over my two week hiring a made a number of visits to the local hertz agent (Kelowna) and spent over 2hours on the phone to their customer service to no avail. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by CALEB - 27 September 2023
" Good service, competitive prices. "
" Had to wait at drop off and got a weird charge of $1.16. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by WILLIAM - 25 September 2023
" Excellent, pick-up right at the airport. Car just the size we needed. No issues on return. "
" The easiest and best car hire I've had for a long time. I will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by HENRY - 23 September 2023
" Good toyota corolla for the rockies "
" Excellent service Nd was easy to change drop off location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by PAUL - 22 September 2023
" Great "
" Good car, good pickup and drop off. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KEITH - 20 September 2023
" One the best recommendations from a friend ever. Easy to use and cheaper than going direct "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by IONA - 15 September 2023
" Best experience we have had using an intermediary car rental company, wouldhighly recommend "
" Great service, easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by VALENTIN - 13 September 2023
" Dealing with AutoEurope to book the car and finding competitive rates was a straightforward and easy process. I suppose they can't be held responsible for the condition of the rental car which is the responsibility of AVIS. "
" Everything was great except the condition of the car. I've got a free upgrade to a BMW series 5 vehicle but it turned out that it was not serviced prior to the rental. A couple of days into my rental period when I was far away from any cities and in the wilderness I've got mulktiple messages on the dashboard including: service is overdue; change engine oil; vehicle car battery is empty. At some point the car was overheating and there were no garages around that I could buy engine oil. Also the key would stop operating and when inside the car driving I would get a message that the key is not found. There was nowhere I could by replacement batteries for the keys. Contacting AVIS by phone proved to be a useless experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by ROBIN - 11 September 2023
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ALEC - 06 September 2023
" Auto Europe very very helpful, friendly & knowledgeable. They were let down by Avis "
" On collection - car was grubby inside. Also existing damage had not been noted. Car was smaller than the one ordered. The desk operative at the collection point was not helpful. Car soon ran out of screenwash. Service reminder came up half way through the rental. Had an issue with not being able to lock the boot on the evening of the 1st days' rental. Made several phone calls to Avis after thoroughly reading the car handbook - one advisor suggested that there was a lever by the drivers seat to activate the lock/unlock; not the case. Another advisor suggested that the key fob battery was flat - not the case. Eventually had to take the car to Kelowna airport branch - a detour of approx. an additional 2hours/180km from our planned route. The gentleman we saw there very quickly identified the problem - a proximity sensor on the key fob opens the boot once near to the car. No-one had advised us of this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by SIMON - 06 September 2023
" Good value and great location at Vancouver airport. "
" Easy and efficient check out and check in. Car as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 02 September 2023
" No contact "
" The car had a battery problem and failed to start on a few occasions. Trying to get this resolved was problematic. We are still waiting on a claim for a battery booster pack and a replacement battery that we had to purchase ourselves to continue with our holiday "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by KAZEM - 30 August 2023
" I didn't get the car I paid for, We had plans to travel to USA, but when I checked the car oil level, it wasn't in right level, I gave them a call and they advised me to buy some oil and top it up. Not happy with the service. Kaz "
" I didn't get the car I paid for, We had plans to travel to USA, but when I checked the car oil level, it wasn't in right level, I gave them a call and they advised me to buy some oil and top it up. Not happy with the service. Kaz "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
VANCOUVER, CA - Reviewed by ALAN - 26 August 2023
" Auto Europe provided a great service at a great price "
" All in all a satisfactory experience apart from being charged for an extra hour by turning up early. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by LAURENCE - 26 August 2023
" An easy way to save money on foreign car hire. Trouble free! "
" Professional service from start to finish. Excellent quality comfortable vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by IAN - 22 August 2023
" . "
" Collection was chaotic, drop off was super easy "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by STEPHEN - 21 August 2023
" No additional comments "
" It seems daft for a car with GPS satnav not to be provided as standard. Having to plug in an external Garmin device is using 20 year old technology! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ANDREW - 15 August 2023
" In Europe we expect satnav to be included, also up to date I am not sure if I paid twice for it. Otherwise reasonable service and value also the car hire waa conveniently near the terminal "
" Not happy paying Extra 100cad for old outdated satnav that should be included anyway. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by STEPHEN - 15 August 2023
" Good "
" This was a good rental. Counter staff polite but inexperienced to start with. Car excellent, decent American car not cheaper import. Return line staff excellent. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GRAEME - 12 August 2023
" See above "
" The car that we booked was not available on arrival, but the agent did find us a suitable car relatively quickly. The car was good, the drop was good, but I then got my credit card bill on return to the UK to find a charge for £67.76 by Avis that I have no idea what it was for! I have contact both Avis and Auto Europe 3 times , so far, but not had any sort of response. Hence the POOR review. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by ADRIAN - 12 August 2023
" Xx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALLAN - 11 August 2023
" A smooth and friendly experience. "
" A good experience from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by COLIN - 07 August 2023
" Information all very clear and consistent which suggests clear communication between AutoEurope and Avis. "
" Efficient service delivery "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by BENJAMIN - 03 August 2023
" n/a "
" Mostly fine, except that I was charged an unexplained £0.21 (+ £0.01p non-sterling transaction fee) on my credit card after drop-off even though I did not purchase any extras or additional services. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by DARBARA - 29 July 2023
" Was not a good experience when I got the car the GPS setting was all messed up causing to extend driving time by 3 hours. Very poor. "
" Avis had no car for me had to wait 2 hours for them to get car from somewhere else. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
VANCOUVER, CA - Reviewed by MARTIN - 26 July 2023
" Very good "
" No issues or problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 26 July 2023
" Voucher arrived by e-mail in good time, everything from Auto Europe perspective worked as expected. Avis service sadly was less consistent. "
" Avis Desk staff in Vancouver seemed beyond 'laid back' and service was very slow. Eventually I was seen and got a voucher for the car, bigger, but less up-spec than expected. I was then told I would get the car in 'about 30 minutes'. After 90 minutes in a hot, service-free basement, I found the car myself in a parking place in the parking. It had just arrived, but the representative hadn't made contact with us and had to be tracked down to acquire the keys! The drop-off however was quick, easy and helpful. On arrival in the UK I received an unexpected invoice for 81cents! Any idea how to pay it without attracting a £2.50 bank charge?! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by THOMAS - 25 July 2023
" None. "
" None "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by KEITH - 24 July 2023
" Will depend on how you support resolution of my issue with Avis. "
" I was over charged for the one-way drop-off fee and GPS rental. I have contacted Avis with my complaint. However, they have not responded. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ROBERT - 23 July 2023
" Simple to use website. "
" staff were very helpful, especially resolving the error in the billing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by SARAH - 22 July 2023
" Excellent service from collection to drop off. Thank you "
" Excellent service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOHN - 18 July 2023
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 15 July 2023
" See above "
" Didn't get the car that I booked - horrendous wait to collect car - what is the point of express check out?? "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 15 July 2023
" Happy with auto europe "
" Expensive if booked direct "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STUART - 13 July 2023
" The package I paid for was excellent no paying for extras when I got to pick car up "
" Service excellent, car was brand new and what we ordered. Drop off was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JAMES - 10 July 2023
" As above, would like refund for sat nav, it was useless "
" Car wasn't particularly well cleaned, had to wait quite a long time after pick up prearranged time. Main problem was the sat nab wasn't updated with the new roads and put us on wrong routes many times. Had to used my iPhone most of the time. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by MICHAEL - 07 July 2023
" The price of the car hire through autoeurope was considerably cheaper than booking direct through AVIS "
" The price of the car hire through autoeurope was considerably cheaper than booking direct through AVIS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOSEPH - 02 July 2023
" Very smooth experience with Auto Europe, and they'd clearly passed all the correct info on to Avis. "
" The car was in good condition. It had a few marks here and there, and someone had obviously bent the exhaust when reversing, but it wasn't a problem. The pick-up process was quick and easy - just the usual attempt to sell you something extra which this time was breakdown cover. Drop off was extremely quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ROBERT - 01 July 2023
" Good price. Good choice of vehicles. Website is easy to use. Hence I have used Autoeurope many times in Europe. Now I know that they are well worth using in North America as well. "
" Good price. Convenient locations. Decent service. First time using Thrifty (I have used Autoeurpe lots of times) and would use again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by STEPHEN - 01 July 2023
" Straightforward booking "
" Very speedy collection and return. A brand new vehicle so what's not to like. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by RAYMOND - 01 July 2023
" Overall very good with fast collection and drop off in convenient location "
" Car had 37k kilometres and a few scratches and oil change light was on. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by JORGE RAUL - 30 June 2023
" I am a loyal customer since many years ago and every time I have the chance I recommend Auto Europe above any other page, especially the UK page. Thanks. "
" Once at desk, paperwork was fast, they did not have the car I reserved though, so they just give me an upgrade. Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KENNETH - 21 June 2023
" Depends on how well you deal with the concerns I've raised "
" It wasn't the car I'd ordered several months ago. Had to wait over an hour to collect the car. Was "sold" a gps I didn't need as the car had a navigation system. Just given the key, no explanation of the controls. Cannot open the final E invoice "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER JONATHAN MOORE - 18 June 2023
" Easy to navigate. "
" Upon arriving to collect the car we were told that there were no cars available in the class ordered. We were provided with an upgrade to a BMW X1 at no extra cost. The receptionist then tried to sell us additional items, which I consider unethical as all of these were available on line when I ordered a car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by STEPHANIE - 17 June 2023
" Duplicate question, already completed ahead. "
" The guy I picked up from, DAVID, was excellent and a great representative of your company. He talked me around the controls really thoroughly, gave me water, offered advice. The vehicle did not I feel have 100% road holding, I was concerned driving in wet weather on my way back to Nashville. The traction seemed off, to me. Return was quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARK - 13 June 2023
" None of this is Auto Europes fault but never again with Avis "
" No attempt at pickup to correctly assess condition of the vehicle just given blank schematic - car had dents and scratches and 50k miles on clock - only after chasing staff did they annotate scratches. On drop off they were going to charge for damage to vehicle until i gave them the pink slip showing damage was already there, then demanded that i gave them my pink slip because they needed it as proof. On pickup I queried the amount as it was larger than i expected and was told it was local taxes. When i got the receipt (at end of holiday) it showed some of the extra charges were optional extras which i had specifically declined. Zero is too high. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by EDWARD - 12 June 2023
" Easy to use with friendly and well explained service "
" Easy to use with friendly and well explained service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEVE - 10 June 2023
" Overall efficient and good value "
" Very efficient at both ends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 08 June 2023
" All fine "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRISTOPHER - 01 June 2023
" Felt confused and ripped off. Will find alternate car hire when we return later this year "
" Didn't get car the car I ordered. Car had minor damage and had to press them to record the damage. Nothing was properly explained and the car was not clean when collected. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by JEREMY - 29 May 2023
" The website was very clear and the email traffic sent was helpful. "
" Unfortunately the car i had ordered being the size of a Hyundai Elantra was not provided and i was given the smallest size. Very disappointed that i went through the check in procedure and was told nothing about the downsize until i located the car ( i had no idea what a Spark was size wise) and then to be told bad luck we have nothing else for you unless you pay an upgrade premium. Specifically i had ordered the larger car as i had to cases which in the end involved me putting the back seats down to fit in. The steering wheel was also too low for me to get in the car without having to get in with difficulty. Saying that the drop off at Vancouver Airport the staff were very helpful indeed. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MUSTAFA - 15 May 2023
" Staff at Avis Vancouver were friendly and super helpful "
" Staff at Auto Europe were really helpful when I called for some information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STUART - 12 December 2022
" Great value and trouble free "
" Very friendly, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SALLY - 13 November 2022
" Smooth booking and no problems with the hire process. "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by RICHARD - 29 October 2022
" Excellent service. Much nicer hiring a car in Canada than Spain. No hard sell on the insurance. Great experience overall "
" Great service and a great car. Very easy and no queues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by EMMA - 27 October 2022
" See above. As far as I was aware I had booked via Auto Europe but it turns out the car was an Avis one. By association I therefore do not feel inclined to use Auto Europe again. Unless you can prove to me that you can get Avis to resolve our complaint? "
" We booked the hire car for 3 weeks. During our travels an engine warning light was displayed so we contacted Avis spending many hours on the phone trying to arrange an alternative. It took 3 days for them to exchange the vehicle during which time we could not use the car as intended. We were told to drop off the car 'empty' by way of an apology. Having done so we received an invoice for $236.19. We spent many hours on the phone trying to identify what this invoice was only to be found that it was an error. We have also spent many hours on the phone trying to find out how Avis plan to compensate us for all the messing around both during our holiday and the hours spent on the phone since our return and have asked to escalate to a manager on several occasions. Not once has a manager contacted us and we have only been compensated the 3 days that we could not use the car (after a battle) and £80! It is an insult and I will not intend to use either Avis or Auto Europe (by their association) again. Note - I have left it 7 weeks since receiving this survey before completing it to give Avis a fair chance of resolving the issue. It is evident that they do not plan to take any further action so I now feel it necessary to let people know about our experience. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by JULIAN - 24 October 2022
" As above "
" Needed extra 2 hours cover which was over £70 which I thought was excessive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ROBERT - 24 October 2022
" The experience with Auto europe was absolutely fine, but like I have said above, I feel let down or even deliberately deceived by Avis. "
" When picking up the car, the Avis counter rep. asked if I wanted sat nav. I said depends on how expensive it is, he said I could have the unit, or upgrade to a car with integrated sat nav, whichever was cheapest. He then told me the upgrades $29. Which of course I agreed to, as it seemed a very good deal. He didn't specify that was a daily charge, nor did I sign or even see a revised contract for the upgrade. So you can imagine how annoyed I was when presented with a bill for over $400 after I'd returned the car. I had a lengthy phone call with Avis in which they agreed to halve the bill. However that is still $200 that I had not calculated for and I feel I was deliberately deceived by the Avis rep. I will not use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALEXANDER - 13 October 2022
" All round good experience "
" Very quick and efficient check-in with no attempt to sell any additional insurances etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MATTHEW - 08 October 2022
" Excellent "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by RHYS OLIVER - 07 October 2022
" Overall very pleased and happy with the experience, bit puzzled why AVIS charged me 53p for a misc expense with not much explanation, but overall happy with the experience. "
" Everything went smoothly and was easy to do, which was a big advantage being in a foreign country. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by IAN - 06 October 2022
" . "
" Car was ready on time. Not a new car (65000 km). Re Remote key battery failed after 2 days and I had to find a store that sold the battery. I got my money back when I returned the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by SUSAN - 05 October 2022
" Very good and would use again "
" After a long flight the car pick up was a smooth operation, quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by HANNAH - 04 October 2022
" I'd say all was fine but I'd have liked more communication from you in the run up to the rental. "
" The service and car were good. The system accidentally debited (pending transaction) over 1500 gbp from my account which got my account frozen while I was travelling which wasn't ideal. No money was taken but I had to do a lot of admin to rectify the situation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JYOTIKABEN - 04 October 2022
" Nice car which was clean and comfortable on collection. "
" Service on collection was too slow. Also on return, they charged me $0.50 which seems a ridiculous amount to chase up for essentially a meagre difference in the fuel (I had filled to full about 5 miles before returning). "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PAUL - 03 October 2022
" Auto Europe saved me £100's the same model car we booked was another £300 direct with Avis very pleased "
" Very easy process no high pressure sales for insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEPHEN - 02 October 2022
" Worked really well - got a very good price for car rental and the process of booking was seamless - would definitely use again. "
" Requested and paid for Full Size car, but got a mid size SUV - problem was that the boot (trunk) was small and would not fit all our luggage. Had to use use seats for luggage. Also, on returning car, was charged an extra Can$ 0.5 - no explanation for this?? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by LAURA - 01 October 2022
" Very easy, efficient and great car "
" Helpful friendly staff, very impressed with car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 29 September 2022
" All went smoothly apart from above, I recommended you to my cousin Paul Bradley who also booked an Avis car through you from Victoria airport. "
" Hi, car reserved was a full size, they supplied a medium SUV. There was not really enough room for all of the cases once there was 4 of us after my son joined us later in the journey. I did not think there would be a problem as Air Canada had left our luggage in UK and so we did not have to pack them in the car when we left the airport. Small point but worth mentioning, not sure if it would have made any difference to cost. Mike "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by RYAN - 29 September 2022
" We rented our car to roadtrip from Vacouver to Banff and back and we had a wonderful experience. All contact with Avis was friendly and professional and I will definitely be using them in the future. "
" Customer service was amazing, the gentleman who served us was so friendly and the return of the vehicle was so east. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by FRANCIS - 27 September 2022
" Pickup at airport easy as was the drop off "
" Easy to deal with good customer service when I had a question great value only issue was VW Jetta not an easy car to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by JOHN - 26 September 2022
" As I am asking for a refund I hope I can revisit my comments for an update once the process is completed . "
" Having waited for an hour on 2nd September (at the beginning of the Labor Day weekend) we got a very poor service at the desk. The Auto Europe voucher was shown and, of course they asked for a credit card to cover possible excess charges. At the time we did not realise that the Auto Europe voucher had not been logged on the transaction and as as result we (subsequently) found that Avis charged my credit card second time for the rental. The rate charged was approx. 50% above what had been already paid to Auto Europe. Following the return of the vehicle Avis refused to refund this double charge insisting that we needed to seek a refund via Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NICHOLAS - 26 September 2022
" Apart from the dodge issue, the service was very impressive, quick and easy "
" Only issue was the upgrade was sold as 'upgrade to a dodge'. Then it confirms or a similar style which was a disappointment "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PHIL - 25 September 2022
" Fine "
" If I could give this a negative score, I would. Waited in a queue for three hours with minimal apology. Then had to wait another 15 mins for the car. The child's seat I ordered smelt like vomit so had to wait another 15 mins for this to be replaced. A terrible experience and they really need to get their act together! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by ESTHER - 24 September 2022
" Excellent "
" The pick up was easy and we got a free upgrade which was amazing. The car was great and drop off was easier than imagined. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 23 September 2022
" Overall excellent value and a really good car "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEVEN - 22 September 2022
" See above "
" Vehicle not up to the standard expected, suspension really poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by SIMON - 22 September 2022
" Very good. "
" very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CALEB - 20 September 2022
" AVIS staff was friendly and it was an easy drop off. The car was a pain though. "
" The car was a pain. Every time we went on a ferry (and we went on a lot of them) the panic alarm was triggered by the motion of the boat. We were continuously called below deck to turn off the alarm. It was a huge hassle and embarrassing. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by MICHAEL - 20 September 2022
" Very straight forward and a reasonable price. "
" Avis desk understaffed when collecting car. Car excellent but had damaged front wing and wheel (cosmetic). "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by LENA HELMA - 19 September 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GERRY - 19 September 2022
" See above "
" I booked a pick up at 12 midday from Vancouver airport allowing me enough time to catch the 3pm ferry to Vancouver Island. I completed all the relevant paperwork via the ap to enable a swift pickup, however, upon going to pickup the car at 12:15hrs I was met with a long queue and 3 members of counter staff. After waiting until 13:50hrs and the queue still very long I was getting stressed about missing my ferry and managed to speak to a member of staff, I was pushed to the preferred queue and eventually picked up the car at 13:58hrd, an hour and 45 minutes of waiting. The attendant then told me that my car was not ready and would be at least another 30 minutes and offered me an upgrade for $46 a day, totally unacceptable. I eventually got my car but when I did a damage check and discovered a lot of scratches I wished to point these out to a member of staff, he refused to look at the car and said it was cosmetic damage and not to worry about it. Upon delivering the car back at the end of the rental I managed to speak to the manager and addressed my issues. This wasn't a problem with yourselves, but with Avis themselves. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ALAISTAIR - 17 September 2022
" Before travelling Auto Europe told me to discuss the early return of the car (due to my airline changing flight times) with Avis re any rebate on cost. However when I did Avis told me it was Auto Europe I should be discussing this with! "
" Pity about the 30min wait for the car to be brought to me after completing all paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MILES - 15 September 2022
" As per comment above "
" I'm waiting to hear back from Avis customer service regarding a sat nav they sold to us that we didn't need. They failed to mention that the car had Apple car play and noted that we would require the sat nav at an additional $18 dollars per day! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ROBERT - 14 September 2022
" X "
" Process at vancouver Airport very poor. They clearly did not have the car we ordered and were less than helpful. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by DAVID - 12 September 2022
" Simple and straight forward - the best way!! "
" The only complaint I have is that there was few staff at the desk upon arrival YVR - stood for an hour or more to get servrd/processed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by JONATHAN - 11 September 2022
" The price through Auto Europe was competitive. Thank you. "
" Slightly disappointed; we've frequently used Avis at YVR and always got a better the expected vehicle, and there had always been a choice; we were only offered one car unless we wanted to drop down to compact. This time the vehicle although mid-size was quite worn; with only 64k on the clock it had been well used! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by JANE - 06 September 2022
" Great drop-off experience. "
" There was an extremely long wait to pick up the vehicle - not enough staff - eight customers ahead of us and we had to wait for over an hour which was hard after a long flight, but we were happy to receive a free upgrade to a larger vehicle, although it was much more expensive to fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MELANIE - 06 September 2022
" I also hired Hertz in San Francisco through you and this was a much better experience. "
" Their customer service was a bit meh. The car was fine. After pick up the charged me $64 but didn't explain why. I have asked and am awaiting an explanation. Really disappointing experience. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by BARRY - 04 September 2022
" simple to book and easy to understand the options "
" all fine except for not knowing where any of the SUV car keys where "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by DAVID - 03 September 2022
" Struggled to navigate across city. Did not get what I paid for. "
" Booked car with GPS but car did not have GPS although the staff tried to convince me it did. Had to insist staff came out to car from busy office to prove I was right. I was then given an old broken Garmin unit which could not be attached to car. Very dangerous trying to drive in foreign country totally disatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by DIANE - 03 September 2022
" I have booked cars through other companies and never experienced such a delay it added hours on to our journey which was long enough already! Won't be using you again! "
" We had to wait over 2 hrs for our car, despite having paid in advance. Avis offered us an online check-in but I didn't do it as it was asking for my credit card and I didn't want to be charged again. Service at Vancouver airport very poor generally. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by JULIAN - 02 September 2022
" Auto Europe was a good price "
" One hour 40 min queue to pick up the car. Staff made excuse that they were really busy unexpectedly, yet all the pick ups were bookings and not walk ins, so they should have known. They didn't have my car available and it took some arguing to get an upgrade rather than a down grade. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by STEPHEN - 28 August 2022
" We got an up grade and loved the car. "
" We experienced a very long wait to collect the car due to the limited number of staff available. The two people on duty were very apologetic, courteous and efficient. Staffing levels are hard for everyone at the moment, and we appreciate this. I hope you don't have too many complaints in this area as it's something you have no control over. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by TIMOTHY - 23 August 2022
" Kept informed. Very good price. "
" Pre-registered and got e-mail telling me to go straight to Quick Pass desk. There was no such counter and I had to queue for more then an hour. Hatchback car didn't have boot shelf. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by RAYMOND - 23 August 2022
" Fine "
" all went well car clean and pick up and drop off easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by VIVIENNE - 22 August 2022
" Auto Europe UK staff need to be more knowledgeable about the countries where the rental takes place. UK staff gave us wrong information about our pickup location in Vancouver. "
" I was given the wrong address for pickup at Vancouver. Received an email on the morning of our departure stating pick up from South Terminal. THERE WERE NO CARS AT THIS TERMINAL. We then had to get back to the main terminal, quite a distance by car, where we finally picked up the vehicle. The counter staff were very efficient and apologetic for a mistake that wasn't there's. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by MARK - 20 August 2022
" Not impressed "
" Rubbish pick up experience. Massive queue the. Long wait for car. No process. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STUART - 17 August 2022
" All round an very easy and trouble free rental experience "
" First class experience. Drop off was amazingly quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PAUL - 15 August 2022
" Simple and efficient, competitive price and Avis were expecting us, which was key. "
" They sent me numerous emails asking me to complete their digital check in which would speed up the car pickup, which I was very keen to complete. However in arrival I was told there is no digital check in and all the time I had spent completing the Avis process had been wasted. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by WARREN - 07 August 2022
" Happy enough with good service received. "
" Good efficient collection and drop off. Car was decent - a bit marked up here and there - not quite as described on collection. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by CORMAC - 06 August 2022
" The website was easy to navigate and book the car, no real negative feedback to add. "
" The queue when picking the car up at Vancouver airport was frankly unacceptable. Depsite having already checked in online I stood waiting for an hour, and for half of that only one staff member was present. When we got the car it was mostly in good condition (clean interior, no scratches), however when we left the airport once the car warmed up it literally smelled as if several week old roadkill was stuck underneath it. The dropoff service was also poor. There was another significant queue to wait for the attendant, with no clear signage directing you to drop the keys off without requiring a staff member. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by HELEN - 05 August 2022
" Very straightforward booking process, but please check that the car rental companies provide the vehicle the customer is expecting! "
" We had specifically requested a car with sat nav, but were provided with a vehicle without this and might easily have driven off without realising. On querying this we were issued with an out of date Garmin plug in sat nav which did not recognise many postcodes or locations, thus making driving more stressful than necessary. Given that we had paid for a car with a sat nav we were disappointed we were initially provided with one without this and then provided with a very poor quality model. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by CHELSEY - 05 August 2022
" Easy to organise and great price "
" Great price and comparable offers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NORMA - 30 July 2022
" Excellent "
" Despite rge fact we were 3 hours late picking up our car fuel to plane delays, our car was ready to collect. Friendly staff. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 29 July 2022
" Disgrace, rude, unrespectful, unorganised. Favourite quote from the traumatic experience was once we finally got the car we had paid for and done everything correctly we were told "your lucky to even get a car " "
" Two days before picking up our vehicle we received reminders to go to Vancouver South terminal for collection and also to do the fast track system for pick up. We were happy with this as had a ferry to catch and thought it would save us time. Then the day before again we received a reminder email about picking car up at 10am from the South terminal. Next day we got a taxi to South terminal and we're surprised to find you had closed that branch. Luckily our taxi driver was still unloading car and offered to take us to the main terminal and the Avis desk. Now from here it just gets worse and worse. After arriving ahead of the 10am we had to then get upto the other terminal. When we arrived there was a long queue and only one person serving. It was OK we thought as we had done the fast track and when a manager appeared we approached him in good humour however we were met with disgraceful customer service and arrogance. Fast track not available and it was up to us to sort the problem. I was told to ask every member of the queue about moving forward. Not once did the manager offer a solution even when it was your companies mistake. Then to add to this terrible service my wife was talked to in a disgraceful unreasonable and unrespectful way. To the extent we are considering legal action for this harassment from the manager. I am glad to discuss this further and if nothing happens I will be going further with legal action against your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GARY - 28 July 2022
" See above, don't know who the GPS issue was caused by "
" At collection we were told that although we had requested GPS when booking this was not actually provided by them & we would have to pay to upgrade to receive GPS this was rather disappointing. However the lady on the counter was very helpful Charged after drop-off with no explanation of why. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 28 July 2022
" Very happy with the service I received "
" It was very good, happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRISTIAN - 28 July 2022
" Was easy to book but found it difficult to make changes to my booking so just decided to leave my original booking how it was. "
" Avis made everything quick and easy, only issues was when dropping the car back off it wasn't checked while I was present. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by MARK - 27 July 2022
" Paid full cover plus upgrade to get a car below the promised level. Also sent to the wrong airport where the Avis desk had closed. Avis totally dismissive of booking through third party and unhelpful. Held to ransom and won't book through Auto Europe again. "
" Sent to the wrong airport which was confirmed through Avis fast pass process. Also told that even after I had paid for full cover and upgrade I was required to pay an extra £450 for a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRIS - 23 July 2022
" Lovely "
" All went well - fast pick-up, a good decent car which was problem free, and a speedy drop-off. All good! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by EDWARD - 20 July 2022
" Avis made the whole experience, from booking, picking up and returning the vehicle, very easy. I look forward to using Avis again. "
" The original booking was very easy and then, when the hire dates needed to be extended, the staff were extremely helpful and made that process very easy as well. The car was just what we wanted and made the holiday trip very enjoyable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ANTHONY - 19 July 2022
" Get good rates and booking has always been with relevant company "
" Good experience so with planning for insurance, we had no unexpected costs and a quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NEIL - 18 July 2022
" see 3 above "
" We have just returned from our holiday in Canada to find that Avis have levied additional charges to our hire cost (contracted through yourselves) of Can$ 262.95. Their additional charges are headed "Non Pkg charges" - no further description. If that cost relates to fuel, then the sum is ridiculous! The car hire agreement stipulates that the car should be returned with a full tank. We filled up at Banff & were unable to fill up again near the airport because of serious roadworks and delays around Calgary. The journey from Banff to Calgary is around 145 km. The fuel expended on that journey can be the absolute maximum Can$ 35. Please contact Avis to remove or at least greatly reduce those absurd charges. Neil Richardson "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALLAN - 17 July 2022
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SHERYL - 14 July 2022
" Booking and then changing the booking has been straightforward. "
" The car worked well, no issues. Picking up and dropping off the car were both very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by LAZA - 14 July 2022
" Great value. Straightforward to book. "
" Smooth pick up and drop off at downtown Vancouver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by POOJA - 13 July 2022
" Good deal, nice to have additional cover and an additional driver "
" Good customer service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by CHRISTOPHER - 13 July 2022
" Fantastic service all roy "
" All round excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 13 July 2022
" Easy process. "
" Very easy process. Excellent staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHARLES - 12 July 2022
" The booking through Auto Europe was very easy and from the experience of this holiday I'd always recommend booking ahead before you go to confirm the price and avoid local sales taxes. The Auto Europe price was the best I could find and the whole experience was very efficient and easy. "
" The Avis staff were great but very busy. It took us 1 hour and 40 minutes to queue up to speak to an agent at the desk, confirm the booking and wait for the car to be brought down to us. This was far too long but perhaps a reflection on the current travel chaos across the world with surging demand and reduced staff numbers. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by ANDREW - 09 July 2022
" x "
" Vehicle much bigger than I ordered and had an engine problem, had to change it in Whistler. I took out breakdown insurance at the airport. Charged more than I was quoted. Not told about airport tax. Avis counter person at Whistler was superb s as bd he sorted everything "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANCOUVER, CA - Reviewed by IAN - 08 July 2022
" Everything at pick up and drop off was very quick and efficient. "
" Very efficient at both collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PHILIPPE - 06 July 2022
" Fast booking with Auto Europe; attractive price "
" Reserved vehicle not available, no other vehicle in the same category.... The only choice is an SUV (more fuel-hungry) or a two-door. Having no alternative, we opt for the SUV. Dirty vehicle, not cleaned inside (muddy floor mats; dusty dashboard; sticky center console ....) Under the seat, a half-empty water bottle and a mask ..... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by TERRY - 03 July 2022
" Initial booking through Auto Europe was easy but on arrival at Avis they initially did not offer what had been booked eg no Sat Nav and insurance unclear. Problem with slow puncture on car as delivered which was not rectified at the time and resulted in a lost day at a tire repair shop on day 2 of a 30 day car hire. Car itself after that was excellent ( Ford Escape titanium) and very economical "
" Digital check in in advance appeared not to speed up the process. Paperwork was not good - seemed not to have fully grasped the auto Europe booking details - initial car offered had no sat nav - some confusion over level of pre authorised insurance - still unsure about additional driver as part of deal since did not require driving licence or other details ( ie additional driver details not required!!!) . No instructions offered regarding operation of the car. Within a few kilometres warning light advised of "tire low" - returned car, they checked and reinflated and sent us off - two days later tire low - slow puncture requiring a repair at my cost and although the overall cost of hire was reduced on presentation of the invoice, not sure how that will materialise in my account. Car itself was really good ( after initial problems with tire) - less happy with Avis processes and customer care. Also when booking through Auto Europe why the booking itself had not been honoured without my requesting all aspects of the booking. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 03 July 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STUART - 01 July 2022
" Drop off was easy, good car. "
" Understaffed, creating an Unnecessary delay. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JEFFERY - 01 July 2022
" xxxx xxxx "
" xxxx xxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by LAZA - 30 June 2022
" Very good value for money. Straightforward online booking process. "
" Friendly and efficient staff at pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by WILLIAM - 28 June 2022
" Have already done so "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by LEONARD DUNCAN - 28 June 2022
" Competitively priced and good choice of cars. Simple process - no issues. "
" Clean low mileage vehicle provided. Prompt service at both pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ANDREW - 28 June 2022
" Please see above someone needs to contact me asap "
" Someone needs to get them to refund the charge they have taken as I had already paid you but they have billed my credit card again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by MICHAEL - 25 June 2022
" Excellent professional service. "
" Hassle-free pick-up and drop-off. Providing all details in advance meant no delays at desk and no sales pitch for extra insurance cover. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 25 June 2022
" Great car perfect for our trip "
" Super easy to collect/return Nothing bad to comment on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 24 June 2022
" Easy service to use "
" Fast friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GAVIN - 24 June 2022
" All very good "
" Very efficient and a nice car that had no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALEX - 18 June 2022
" Good service and no problems "
" Good service and no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by DENIS - 16 June 2022
" Rental counter was very slow and there were very few cars available. "
" Rental counter was very slow and there were very few cars available. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by PETER - 15 June 2022
" Everything went smoothly and extremely competitive on price. "
" Avis were very efficient and the service I received was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NEAL - 14 June 2022
" Efficient service and excellent vehicle. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by REECE - 12 June 2022
" Really happy "
" Car was faultless and very happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MALCOLM - 12 June 2022
" Initially bad, then very bad, then very good "
" Counter staff not very helpful and very unfriendly. Original car condition was not very good, numerous bumps and dents which where highlighted, plus a number of large scratches on the side and roof of the car which I had to highlight. Car was booked to include GPS, this was not the case and when questioned I was told it was an extra, I showed the booking information and was then handed a separate GPS. During the rental the car got a puncture, I tried getting this repaired myself but was unable to. I got in touch with Avis and they where very unhelpful. After over 2 hours of telephone conversations I managed to get sorted by organising to exchange the car at a local Avis depot (North Vancouver). These where very helpful and I couldn't commend them enough "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
VANCOUVER, CA - Reviewed by DARREN - 09 June 2022
" Auto Europe were great, Avis however were simply not up to the job with regards to resourcing and wait time "
" After a day of travelling which included a 10 hour flight we went to pick up our booked car, the wait time was 3 1/2 hours.....surely Avis knew how many cars were being picked up!!! The staff were good, Avis management need to have a contingency plan "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KEWAL - 09 June 2022
" Need new satnav "
" Garmin satnav was out dated and dangerous, taking us into closed roads etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PHILIP - 07 June 2022
" When I understood the AutoEurope terms and setup and got my head around the complex wording it made sense, but I would say it isn't 'that' clear. In particular, when taking out full cover, it isn't with the rental company, but a third party excess insurance provider. When you understand it, it makes total sense, but took me a while to comprehend (and I'm a stickler for T&C's). All in all, happy, will likely use again.... But maybe not AVIS. "
" 90 minutes wait to get car. Vehicle provided was much smaller than advertised. (In my opinion, they were offering compact side cars as intermediate.) Cars missing load space cover which led me to decline some of the vehicles for security reasons. Drop off was ace. Check-out staff, bit confrontational, but one guy bent over backwards to help. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by JAMES - 06 June 2022
" Have always been happy with Avis when visiting Canada "
" Took a bit of time to find car of the class I booked, but they did eventually and I was happy with vehicle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by RYAN - 02 June 2022
" All good "
" Very good. I feel my car was too modern for me. As I have no experience of multiple car safety features, so all the beeping safety noises actually gave me more anxiety. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by RAYMOND - 31 May 2022
" Nothing to add "
" Faultless, hassle-free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by TIMOTHY - 28 May 2022
" very stress free car rental. "
" prompt service at rental desk, excellent vehicle condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DHARMESH - 18 May 2022
" Very efficient "
" Very efficient and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by THOMAS - 12 May 2022
" One of the best car hire experiences we have had due to the efficiency of the staff "
" Great service at pickup and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GLENDA - 09 May 2022
" effecient.. car perfect! "
" easy to book online from UK and easy to pick up and drop off at Van Int Airport. counter staff pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by EAMONN - 02 May 2022
" Great all round "
" Free upgrade, excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOANNA - 29 April 2022
" Great price through Auto Europe, easy to book and everything as expected re. Contract etc "
" Avis is my go to for car hire but this experience really didn't match my expectations. Long wait to check in, even though I'd done the online check-in. And then another wait for the car to be ready. Booked for 10am but not ready until after 10.30, and the reception staff told me "I was on holiday so sit down and wait" really rude "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
VANCOUVER, CA - Reviewed by GEORGE - 26 April 2022
" Great customer service and value for money, great vehicle. "
" Great customer service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JON - 25 April 2022
" No problems, good value and after purchase, direct contact with AVIS on line check in - very smooth pick up and drop off. "
" Very smooth pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by CHRISTOPHER - 11 April 2022
" fine "
" he avis staff member was very nice and gave us a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARTIN - 04 April 2022
" Overall, after we received the vehicle, very satisfied. "
" Only minor point was credit card system was down on arrival so a lengthy queue to collect car. The pre-online check in AVIS offered to save time prior to arrival didn't really save any time. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PAUL - 04 April 2022
" Why did I incur an additional small charge of £0.51 after the rental? "
" Why did I incur an additional small charge of £0.51 after the rental? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PETER - 22 March 2022
" Great. "
" Very easy pick up and return. Car as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SUSANNAH - 19 March 2022
" Very good service, easy to book and great discount online. "
" Very easy service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARTIN - 13 March 2022
" As above. I would have expected the interior, including glass to be spotless at handover. "
" Overall my experience was good. However I arrived at night and it quickly became clear that the inside of the front windshield was very dirty hampering proper visibility. I had to clean the windshield myself after getting to my destination. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by SCOTT - 13 March 2022
" I couldn't pre order a car with winter tyres but I needed to travel to a Ski resort where they were compulsory. I had arrived in Vancouver early and visited Avis to try and sort but the Avis desk staff were as useful as a chocolate tea pot, not happy, the saga cost me an extra £300 to get a car. Incidentally the weather was predictably terrible with snow on route from Vancouver!! "
" Winter in Canada means winter tyres , had major problems trying to get an avialable car with winter tyres "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by NICHOLAS - 08 March 2022
" Very good value, "
" Easy pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ERIC - 03 March 2022
" Fair price and efficient "
" Excellent service , super upgrade and stayed open late to look after me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PAUL - 27 February 2022
" Fair prices. Very good communications at every stage. "
" All round great experience. Simplicity of car return was particularly good. Excellent car (Hyundai Pallisade) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARK - 11 February 2022
" No comment "
" The vehicle had an incorrectly fitted rear wiper which missed the window altogether. In the rain and snow this was very poor. The vehicle was hopeless in the smallest amount of snow and slush. I got stuck three times and required help to move. Unimpressed "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 4
VANCOUVER, CA - Reviewed by MARK - 01 February 2022
" Very smooth process from start to finish "
" Couldn't fault the service, very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JAMES STEPHEN - 06 January 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHELE - 03 January 2022
" Smooth experience "
" Everything went well apart from the inside of the windscreen which was very dirty. It would also be useful to include a window brush and scraper to remove snow and ice. It snowed a lot and we were caught out and had to borrow something to remove the snow and ice which we experienced for most of our stay. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by SHEHNAZ - 08 December 2021
" See above "
" I was disappointed with the Sat Nav that I rented, I think it was very old and did not function adequately. Just as well I knew my way around Vancouver. I I had relied completely on the Sat Nav, I would have been lost many times. Complete waste of money. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DARREN - 21 November 2021
" will do "
" verey smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MALCOLM - 18 November 2021
" No issues with the original booking. "
" We were trapped by the BC storms. We couldn't get back to YVR to return the car. They didn't care, they charged us the max until we could physically get back. Zero support, zero customer service. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by AMELIA - 19 October 2021
" Simple from start to finish "
" Very simple collection and drop off - had an airport based desk so no need to travel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JUSTIN - 06 October 2021
" Only realised my credit card was out of date when I arrived at the counter, so was not able to pick up the car. No opportunity for refund so a very unhappy customer "
" Only realised my credit card was out of date when I arrived at the counter, so was not able to pick up the car. No opportunity for refund so a very unhappy customer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by IAN - 03 October 2021
" Great choice of vehicles. Excellent value. "
" Great customer service. Excellent value. Hassle free pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GARETH - 30 September 2021
" Autoeuropa provided a good selection of providers but Avis was the standout price and proved excellent value for money. 3 weeks trouble free motoring. "
" Very straightforward pick up and offered a choice of vehicles. On return, easy to find and was advised there were not enough staff to check vehicle back in, so keys were left in the office. There was no issue as the vehicle was fine, but clearly short of people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PAUL - 29 September 2021
" Very disappointed; never had such bad service from a car rental company ☹️ "
" Waited 1 and half hours in queue to collect car. Only one operative working behind the desk. Printer broken so couldn't print paperwork. No choice of cars. Car given was badly scratched all over. Also had New York registration plates which constantly drew attention to the fact we were tourists. As transaction took so long, by the time we eventually arrived at our hotel the restaurant was closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by DENIS - 27 September 2021
" Excellent service Thank you "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by KEVIN - 24 September 2021
" Straightforward simple to book and a good price "
" Simple to pick up drop off. No pressure to get added extras "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 21 September 2021
" Very good. "
" Very good all round service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by RICHARD - 20 September 2021
" See above "
" Everything was undertaken superbly. No waiting, no problems, no additional expenses etc. Pick up and drop off was hassle free. I would definitely use Avis again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MICHAEL - 03 September 2021
" Basically happy with the experience overall - car was good "
" We were happy with the rental - though there was a fairly long wait to pick the car up as there were only two people working "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by RICHARD - 11 August 2021
" Overall, best price by a long way and all worked well "
" All good and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ERIC - 09 August 2021
" Fine "
" Friendly and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEPHEN - 26 October 2019
" Easy booking experience- Again! "
" Would suggest All SUV's come with parcel shelves. Staff were accommodating in finding a replacement SUV with a parcel shelf. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ANDREW - 17 September 2019
" Please see above. "
" I thought I had paid for totally comprehensive / no excess cover with AutoEurope when I booked, but was told this wasn't the case when I arrived and I ended up having to pay an additional CAD 74.46 (which included roadside cover). I feel this was misleading and wish this to be investigated. Also, the Garmin Sat Nav unit was pretty much useless and over-priced. Thank you. Gavin Dean (00 44 7887 247 001 / gavin_dean@btopenworld.com). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by FRANCIS - 17 September 2019
" No problems with the voucher or size of car allocated "
" I was concerned that I had to sign for the condition of the car, which was described as having 'no damage', before I'd even seen it. The guy assured me I could come back if I found anything and sure enough the car had damage all over it ranging from a large key scratch on the front passenger door to scratches on just about every other panel. This delayed our departure as I then had to go back and wait in a lengthy queue to get hertz to agree the damage; so not a very good experience and one which could have been avoided if they had flagged up the existing damage on the form in the first place "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by SYLVIA - 02 September 2019
" Auto Europe is always very competitive and the booking process is easy and the terms are clear. The rental companies get clear paperwork from Auto Europe. I have used Auto Europe on several occasions and have always been satisfied. "
" The check in process took extremely long. The price to rent a satnav was about $17 a day which is extortionate for a 2 week rental (even if there is a maximum). It was cheaper to buy our own satnav. I think Hertz should review their prices for satnav rental. The car was fine even though it was scratched everywhere and the front number plate looked like it was going to fall off every minute. The return was speedy and efficient. All in all, we were satisfied with our experience. However, we had used Avis last time who provided a better car that had an in-built satnav for roughly the same price that we paid to Hertz. So next time, I would probably use Avis again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by JOHN EDMUND - 23 August 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by HARINDERJIT - 03 August 2019
" Overall despite the pick up the experience was very positive, car was good and rates very good for BC. "
" Pick up was quite chaotic, very busy office, but we got car in the end but took about 1 hour due to high number of customers "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PAUL - 18 July 2019
" Because I couldn't pay in advance for the additionally insurance and the sat nav device I ended up pay a very large additional sum for satisfactory car hire. Therefore although your initial price was very competitive the final price I paid was very high. "
" There were no sat nav devices available when I arrived and because I hadn't prepaid for one I was forced to upgrade my vehicle in order to secure one. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by REGINALD - 17 July 2019
" We have in the past been very satisfied with auto Europe but not on this occasion with their choice of supplier "
" Drop off information appalling. Pick up from the airport not very satisfactory. The driver didn't have room for all the people who were waiting "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVE - 15 July 2019
" all good and very happy with the service "
" nice to get an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by WILLIAM - 10 July 2019
" All positive. "
" All very smooth and efficient, but thought the cost for an extra driver was high. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GEOFFERY - 26 June 2019
" I use auto Europe a lot and really like them. This past experience has dented my enthusiasm somewhat but I'll try not to let it dictate future rentals. "
" Was given a very average condition car with lots of scratches and dents which were ,I thought, all identified on pick up. On return they immediately saw a scratch on the under sill and accused me of having done it. The suggestion was to hold $500 for repair. Thankfully after much argument an employee overturned the counter staffs view saying it was already a very old car and to let me leave without further penalty This action embarrassed me and really embarrasses a company like Hertz. Why charge people for scratches and dents then give you the same car still with the same scratches and dents which presumably have charged other customers to fix. Just a sad rip off system and demeans the company and its customer. I'll never rent Hertz again. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by CHIN BIN - 05 June 2019
" see abo ve "
" All went smoothly, very friendy and helpful staff. One small point though: when giving back the key (out of bussiness hours), we have to write down the mileage and other informations but as I am on holidays, I had not pens... did have to go outside the building and borrow a pen at the hotel next door. Would suggest to leave some pens at the box where we drop the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DEBORAH - 15 January 2019
" Very disappointed, I understood there may be additional charges at counter but not totalling more than the voucher total. If I were you as a company I would drop Budget. Unsatisfied customers are bad for business. "
" Terrible experience. Got charged more than the initial rental cost for winter tyres. They constanding were trying to upsell a better bigger car to me. I had to repeat several times that. Couldn't afford it. Ended up returning the car a day after picking it up because it was so expensive. I would recommend that every steer well clear of budget at vancouver airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by JAMES - 07 January 2019
" Minimal interaction. "
" Only comment is re the extortionate cost of borrowing booster seats - which we didn't go with. The cost per day was more than buying a new booster seat (which we did). "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PHILIP - 18 October 2018
" Excellent website. Easy to use. Competitive pricing. "
" Good price. Nice car. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 01 October 2018
" Excellent all round service. "
" An excellent car and pleasant helpful staff at Vancouver Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by KEITH - 26 September 2018
" See above "
" Was somewhat annoyed that I had to pay for an additional driver and then another $20 CD per day to drive in Alberta. I was under the impression from the information when booking, that the additional driver was 'gratis'. I knew that I had to pay for a satnav but was annoyed when the counter staff said, Oh we can upgrade you to a Ford Fusion for an extra $20 per day! How much is a satnav per day? $10 was his reply! So why would I want to pay another $10? Annoys me intently!!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DANIEL - 20 September 2018
" Very good "
" Very easy, great customer service at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by D - 30 August 2018
" Good. Excess insurance will be useful because I had a stone that hit the windscreen and had to pay $200. "
" I was mucked around at pick-up. I wanted GPS and ended up paying for a larger car with integrated GPS, but the first car's system didn't work. I was then given a car that had an oil change warning light flashing. I ended up driving this away as it was the only realistic option. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by NATALIE - 20 August 2018
" Highly recommended "
" Altogether I cannot wish for a more effective or efficient service. Thank you for making it so easy to use and for such an easy start to our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ANDREW - 14 August 2018
" Very good "
" Slow collection - this needs speeding up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by HELEN - 06 August 2018
" Good experience, disappointing refund experience. "
" Overall our experience was very good, however we have yet to receive the hold deposit of $200 CAD back after the car was returned. This has certainly affected our experience and I may be reluctant to rent with Thrifty again following this. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by PHILIP - 23 July 2018
" I always use auto eurpoe as the starting point of overseas car ire. More often than not they are also the cheapest with the best range of cars and deals. "
" Fast, friendly and efficient service at the Vancouver City Centre Office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GEORGINA - 10 July 2018
" Easy. Straight forward. "
" Vehicle pick up was LONG as apparently all Dodge vehicles had been recalled and there was nowhere to sit and wait, only stand. The vehicle was very easy and smooth to drive but going over rough road there was a thumping under the drivers side. It didn't impact vehicle performance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by CHRISTOPHER - 16 June 2018
" Excellent experience, will use again in the future. "
" Excellent service; very quick to pick up and the agent was very friendly. Only slight bit of negative feedback that I can think of was that the vehicle seemed to be close to the end of it's period as a rental vehicle. There were quite a few obvious scratches and a dent that needed work and it wasn't a particularly new model. This is only a minor criticism as the vehicle worked perfectly and was in good condition in the interior. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by KEITH - 02 November 2014
" Web-site allows fast researching of the best car-hire deals. "
" Friendly service, in particular a very helpful agent on return of vehicle after rental period. "
VANCOUVER, CA - Reviewed by PETER - 18 September 2014
" Simple, straightforward and a good price. "
" We received a good car in good condition at the right place and right time. "
VANCOUVER, CA - Reviewed by IAN - 27 June 2014
" I have now used Auto Europe a number of times. It has always been a very straightforward process. Very good responsiveness when I had a question. This time has been no different. Very satisfied. "
" The experience overall has been OK. The car was in good condition. Only issue is lack of clarity with respect to the charging of petrol. The office where I took the car said that I could either fill up before giving the car back or pay for a full tank otherwise. I chose to top up the tank as we had not covered many miles. The returning office at Vancouver Airport said that I should have paid for a full tank, that this is the only option with the Auto Europe voucher. In the end they didn't charge but this difference in explanation is annoying.THis should be clearer. "
VANCOUVER, CA - Reviewed by DAVID - 02 June 2014
" I have found Auto Europe always easy to deal with and helpful when contacted. "
" No problems with this rental. "
VANCOUVER, CA - Reviewed by HEINRICH - 28 July 2013
" perfect. good prices. "
" upon request, avis offered a car with a built in gps, at an additional cost of 12$ per day, which is less than the 15$ per day for a separate gps. and the car was superior to the one booked, a chrysler 300c. avis was very cooperative. "
VANCOUVER, CA - Reviewed by JOHN - 04 March 2013
" Good value, but beware there are still additional costs to pay: Have to prepay for a tank of petrol Had to pay an airport pickup location tax "
" Tried to sell me additional items like winter tyres and upgrades to insurance. Did upgrade the car to a bigger one Overall - fine service "
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