AUTO EUROPE VERONA, ITALY Car Rental Reviews

VERONA, IT - Reviewed by ANDREW - 21 September 2025

" Auto Europe as good as ever "

" Our flight was delayed - the lady at RentSmart24 stayed after midnight to wait for us to arrive and was in contact all the way "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by AMIR ALI - 21 September 2025

" Very bad "

" No car no kiosks no phone no to cal I did not have the car at all and expect full refund I notified my company who credit card been used and need full refund if not revived I put in instagram and face book to stop this mess also cost me £300 euro for taxi "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by JAMIE - 19 September 2025

" Sicily By Car were Absolutely excellent. The best car hire experience abroad I have encountered so far! "

" No fuss, fast and straightforward collection of hire car at Verona airport and similarly drop off at Rome Airport 10 days later just as easy. Staff were polite and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by CHRIS - 16 September 2025

" ? "

" ? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MARCUS - 15 September 2025

" Have used Auto Europe many times in recent years and find them efficient and good value. I shall no doubt be hiring through them again soon. "

" Quick and efficient pick-up with no queue at the desk and no paper forms to complete. Car satisfactory with only minor damage. Return very simple and again, no delays. A very good service at Verona airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by RICHARD - 14 September 2025

" I would be very grateful if your company would look into my extra charges. I could not see the word "Keddy" anywhere and was directed to EUROPCAR It unfortunately put a real dampener on what was a lovely holiday and is still causing us stress. "

" Keddy didn't exist but we went through EUROPCAR. at Verona airport. They insisted on charging me more even though I had already paid for extra cover. I showed them paperwork from autoeurope. They also charged me for other extras I did not request. I am still waiting to why I have other charges since dropping car off. There was no one at the depot when I dropped car off. I deposited keys in box. There was no damage to car and I refilled fuel at fuel station close to carhire depot. There should be no further charges at all. Altogether extremely stressful. I would not recommend EUROPCAR to anyone and they are not doing your company any favours. I have submitted a claim form. I communicated with autoeurope whilst away and they were very helpful and responded to my emails very promptly. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DAVID - 13 September 2025

" I wanted to rent a car, and did so. "

" The Car hire was fine, but somewhat old with over 100,000km on the clock, and was showing signs of wear and tear. However, it was adequate and we had no problems with it. The Sicily By Car staff were helpful, and did a good job. However, I am highly unlikely to have a conversation with a friend about a car rental ! I wanted to hire a car, I chose the type of car and Company, and duly did so. I always answer this most irritating of questions in the same way ! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VERONA, IT - Reviewed by STEWART - 09 September 2025

" Easy drop off experience "

" Not the car we thought we were getting but it was another small car which is fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHN - 09 September 2025

" We booked a VW Tiguan because we are familiar with the VW controls, but we were given a similar standard of Peugot SUV that was very good, (once we had worked out the different controls). Overall very happy with the experience. "

" Speedy pick-up and drop-off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by CHRIS - 06 September 2025

" East to use and pick up and efficient. "

" Great car, but a bit low for the family..I asked for a hyandi Tuscon and got a Ford Focus estate. I have hip mobility problems and it was not ideal..I wanted an SUV and got a "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by AZIZ - 05 September 2025

" See above "

" The shuttle driver on the collection from the airport ( young guy, mirrored glasses, stubble beard) was the rudest man I ever met. Georgia - behind the counter was polite and efficient, but felt ripped off with additional charges €242 for accident cover on top of our payment. The car, Renault Megane estate was big, comfortable and quiet but had a massive scratch / dent / scrape down the whole of the drivers door and rear door. No one cared about it. The advert said Verona Airport, but it wasn't. It was a shuttle drive away - so felt like false advertising. We wouldn't book again "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

VERONA, IT - Reviewed by MARK - 04 September 2025

" I have used Auto Europe several times, but the response I got regarding the issue, was unhelpful at best "

" Absolute disgrace!!!!!!! Our flight was delayed, so we arrived to pick up the car 1 hour 13 minutes late. When the receptionist finished dealing with the customer at the desk, we approached. we handed over the paperwork for the car we had already paid for. She looked at the computer screen, then pushed back with a big smile and said the booking had been cancelled. When i questioned what she meant. With the biggest smirk, told me the system automatically cancels any booking after a hour. I asked her to explain, she laughed and said that is the system, and there was nothing she could do, and I would not get a refund but i could try. She deliberately did not give me a cancellation report until, the couple behind us who were also on our flight, told us to ask for one. We were only allowed to take a photo of it. The young woman was vile and a disgrace to any company. I have used the company on many occasions over the years, and have never received such dreadful customer service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by MONICA DE - 03 September 2025

" I used Auto Europe to book a car for my trip, only to discover that the actual rental was handled by a third-party company I'd never heard of (Felirent). Despite contacting the supplier the night before to confirm pickup, my reservation was cancelled the next morning due to a delay--something that was never clearly stated in any of the booking documents. The lack of transparency around cancellation policies is unacceptable. Even worse, I tried reaching out multiple times via WhatsApp and email and received no response for days. This left me stranded and stressed during my holiday, forcing me to rent from another company at extra cost. Although I eventually received a refund, the experience was chaotic and poorly managed. Auto Europe needs to improve its communication, clarify its terms, and ensure its partners uphold basic customer service standards. I won't be booking through them again. "

" I recently booked a car hire through Auto Europe, unaware that the actual supplier was Felirent--a company I had never heard of. The night before pickup, I contacted Felirent to ask if I could collect the car early, but was told to return the next morning. Due to circumstances beyond my control, I arrived late the next day and was shocked to find my reservation had been cancelled. There was no clear warning in any of the booking documents that a delay would result in cancellation. I had made prior contact, yet this was completely disregarded. The lack of transparency around cancellation policies is unacceptable. To make matters worse, I received no response to multiple messages sent via WhatsApp and email. The silence added unnecessary stress to my trip, forcing me to scramble for an alternative rental at extra cost. Although I eventually received a refund, the experience was deeply frustrating and poorly handled. Auto Europe needs to improve its communication, clarify its policies, and ensure its partners uphold basic customer service standards. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by DAVID - 30 August 2025

" Auto Europe did not pass the request for child seats on to Drivalia so I hold them predominantly responsible for the inconvenience and having to buy child seats that I do not need or want. Because the request didn't go through I had to leave my young family for two hours at the airport, whilst I went on a wild goose chase to buy child seats. A very stressful experience. "

" There was no child seats available despite two being on the booking request. I was told by the staff to blindly go to the local decathlon to buy them but decathlon do not sell child seats. It felt like they tried to just send me away somewhere and I would be out of their hair. I had to leave my young family at the airport to go and buy rather than hire child seats now I'm left with two seats that I have no use for. This all caused a two hour delay to the start of our family holiday. The car it self was badly dented down the passenger side and generally scratched and scraped around every panel "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 3

VERONA, IT - Reviewed by ADRIAN - 28 August 2025

" To be decided "

" Vehicle we booked not available, downgraded by two levels to economy. Take it or leave it attitude, staff couldn't care less. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

VERONA, IT - Reviewed by DAVID - 23 August 2025

" Finding car was great but car provider very poor "

" We have to wait over an hour for pick up, then as the car was low on fuel due to issue with fuelling card they was very unhelpful, no proper inspection of car and then they find a small scratch which we could not see and charges us eur180 so no very unhappy with their service "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 6

VERONA, IT - Reviewed by SUZANNA - 23 August 2025

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

VERONA, IT - Reviewed by SALLY - 22 August 2025

" However i am grateful that i am entitled to a full refund and awaiting that to come through . "

" So i arrived late to collect my car . i boked it for collection at 10am but my flight was not due until 10.55 . i let friends to collect my luggage and i headed straight to the desk . To be told i was late and my car had been given to someone else and you had no cars for me !! i had to call the broker as the girl behind the desk was very iunhelpful. i was on hold to the broker for 40 mins and then he cut me off . i called back and gain was waiting for 40mins whilst they called head office so they could speak to the counter staff. she would not speak to the man i had on the phone . i then called back and spoke to a lovely lady that check with the supervisor and offered me a full refund !! and then i went to Alamo car rentl and paid nearly double just so i could get a car and have a holiday . i then waked past all your bays and there were plenty of cars there which she could have helped me hire . "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by NIGEL - 21 August 2025

" I would like to know surcharges for visiting countries in Schengen please from the car providers / Thank you "

" Altogether ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by VISHAL - 13 August 2025

" Auto Europe said fully insured when I paid the extra, it turns out it is not, it is limited to 3,000 and also requires an 800 Euro deposit which was not made clear "

" Car was filthy inside and out, required Ad Blue, service light came on, constant warnings that various things did not work and air conditioning which worked only half the time I had it. Will be raising a chargeback with my credit card "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 1

VERONA, IT - Reviewed by MICHAEL - 11 August 2025

" Best value car hire "

" Very easy process when booking the car. However, the website experience when checking in, wasn't particularly easy to use. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MICHAEL - 09 August 2025

" Lovely staff, quick service, nice car, "

" Lovely staff, quick service, nice car, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by FABIEN - 05 August 2025

" As above. "

" I sent the following e-mail to Noleggiare yesterday and I am still awaiting a response: We've just returned from Venice Airport where we dropped a car after a week rental - contract number VRNDT 2496 Having checked my bank statement, we appear to have been charged an additional 112.17 Euros on 02/08/25 when our understanding was that all payments had been made. Could you please explain what this is for and reimburse as soon as possible. Please also note that when we picked up the car in Verona, we were charged an additional 75.01 Euros because of the different drop off location - something that we thought was already included in the quote that we received and agreed. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VERONA, IT - Reviewed by JONATHAN - 05 August 2025

" Auto Europe was easy to book with, I took out the extra cancellation insurance, though did not need to use it. No issues at all with Auto Europe, I can recommend on this experience. "

" I've rented from Viaggiare twice, and on both occasions, they reported damage to the vehicle after the rental period. In both cases, the claims were unfounded. After the first rental, I had to dispute the charge through my credit card to recover the funds. This time, I've responded to the accusation letting them know I have photo evidence taken at pickup, clearly showing the alleged damage was already present. A single incident could be an error, but experiencing this twice raises serious concerns about the company's integrity. When collecting the car, the counter staff was only 1 person, and they had no interest in documenting the existing unrecorded damage and simply told me to take my own photos and keep them as evidence. With so many pre-existing issues, it's easy to imagine you could miss something and risk being wrongly charged by Viaggiare. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

VERONA, IT - Reviewed by IAIN - 02 August 2025

" Still waiting for refund from Auto Europe "

" Damage to plastic bumper caused by stone chip which could have been there before we picked up, not easy to see that in a garage, Italy rent rep had to look at car with torch.....330 euro charge which is covered by Auto Europe, but still think they were 'at it' "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VERONA, IT - Reviewed by PATRICK - 29 July 2025

" If you are able to refund me half of the cost of my hire (given the fact the first vehicle was not roadworthy and dangerous to drive and that I was told the company did not have a replacement vehicle until a full week after the original day of hire) I would consider the matter appropriately dealt with by your company and would be able to recommend you to others/use you myself with car hire in the future. "

" For the first week of our fortnight we had a Peugeot Boxer which had defective indicators and headlights and a warning triangle on the dashboard from day 1. Despite me contacting Viaggiare immmediately it took one full week before they could replace the vehicle with a Ford Toureno which was the vehicle we expected at the outset. I had to go back to Verona Airport at a cost for me in fuel and a 6 hour round trip from where we were staying near Prato. I would ask you/Viaggaire to consider a considerable refund to me for the situation we had to endure and the stress it caused during the first week of what was supposed to be a relaxing holiday. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VERONA, IT - Reviewed by MINDAUGAS - 28 July 2025

" easy to book "

" good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ARIE - 23 July 2025

" it all went smoothly. Thank you "

" the car had a warning light on but the staff said it was okay. Its not ideal to drive with a warning light on "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by RICHARD - 21 July 2025

" Will be using again, great price and experience. "

" Excellent experience with Alamo, staff were very professional and very helpful. Everything was explained clearly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANDREW - 20 July 2025

" - "

" Car was great. Collecting it was quite slow even having done online registration. Got the hard sell regarding insurance etc also. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VERONA, IT - Reviewed by NICHOLAS - 19 July 2025

" See above. "

" You cancelled the hire because we were more than one hour later than the proposed pick-up time, although that information was not shared on the confirmation email. I am waiting for a full refund. I will never ever use you again and will advise others not to as well. Shocking service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by HERMAN - 18 July 2025

" Didn't want to ackowledge that Drivalia has no cars available on pickup and refused to refund me. Also didn't provide the car I had booked. "

" Didn't have any cars when we arrived at the airport and had to wait for over 2 hours to resolve issue. Also didn't give me the category of car required costing me much more to use and fuel the vehicle during my holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VERONA, IT - Reviewed by PAUL - 15 July 2025

" I'm very satisfied with the whole car rental experience. Would use them again. "

" Easy to book .Very helpful staff. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DAVID - 15 July 2025

" No car was available No refund yet as promised by auto Europe "

" Unhelpful unfriendly Gave car away before we arrived "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by STUART - 12 July 2025

" Very impressed with Auto Europe with the ease of booking and back up. Especially helpful when I called on advice about Rentsmart24 claiming there was damage to the car when they had told me it was all okay when they checked it. I had to claim on the insurance that I took out with yourselves of which I was very impressed, their service and prompt conclusion was exceptional. I am likely to use AutoEurope and the insurance again. "

" The car was perfect and we were very pleased with everything except the check in. Upon check in we were told that the car was all okay and confirmation/check in details would be emailed to me. On receiving the email after we had left they claimed damage was there that wasn't before and they charged me. I am furious as we were told the car was all okay and we were at the premises after it had been checked for some time waiting for a taxi giving the staff plenty of opportunity to inform us of the apparent damage. If the damage was there why was I not told instead of being told it was all okay. I did get sent a photo of the rear of the vehicle when the apparent damage was on the front!! I requested another photo of the apparent damage with the registration plate but I have not received it!! Such a shame as I was really impressed up to that point. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VERONA, IT - Reviewed by SIMON - 10 July 2025

" Customer service not at all good. Felt like a fight to get you to raise a complaint and repeated requests for the issue to be escalated were ignored. "

" Very poor compared to other companies we have used from same airport "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 1

VERONA, IT - Reviewed by MARK - 28 June 2025

" No problems, straightforward service "

" No problems, straightforward service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by EMILY - 26 June 2025

" The number for Felirent had changed and Auto Europe had not updated meaning we could not call for pick up from the airport to the rental. Had to book a taxi in the end which cost 15 euro for a few mins of driving "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MICHAEL - 20 June 2025

" Good efficient company to deal with. "

" Nicholas at Verona airport was most efficient and helpful both when we picked up the car and dropped it off. I recommend his professional approach. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by PAUL - 17 June 2025

" All good. Perhaps a flyer with guidance on where to refuel near the airport would be helpful. "

" Professional and friendly "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ABHINAYA - 14 June 2025

" Tried to get the car at the Hertz counter at Verona Airport 4th june evening but was refused since they said i needed the plastic licence. I showed them the paper licence, and also a photo of my plastic licence on my phone, along with an out of date plastic licence, but was told i needed the current plastic licence. Called your UK support number but i guess since it was 6.15pm BST, call was transferred to your USA office. All I wanted was for the name on my reservation to be changed to my wife's with all other details remaining the same and Hertz/Thrifty would then give me the car. BUT Your USA office informed me that they were unable to do this and that i should talk to/communicate with UK office, which i did immediately by sending an e-mail. Hence I could not get any car from Hertz/Thrifty and even though I went to a couple of other rental companies there, no one had an automatic car to rent for my wife. So, i had to get a taxi to the hotel and spend money on taxis etc for the next 5 days to get around Lake Garda and surrounding areas Mr Abhi Budhwar "

" Car was being picked-up with Hertz and the lady was pleasant but could not help us. Above marks should say N/A, since not allowed to pick up vehicle, but that choice is not given above. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by PAUL ROBERT - 12 June 2025

" Overall good, except for the wait at the start of the experience and no clear instruction for drop off at the end of the hire "

" Wait at counter to collect was a bit frustrating, also the car was noted as being clean, but was far from clean - lots of dead insects on the front, so we could not check the condition fully. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VERONA, IT - Reviewed by IAN - 10 June 2025

" Collecting car took a while as there was only 1 member of staff on a Saturday, but other than that fairly straight forwards "

" . "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by LUKE - 09 June 2025

" Awful and I would like to make a more formal complaint please "

" Aweful. Rude man. Also misleading booking process costing more than expected. Pointless insurance. Car not ready 1 h30 delay, dirty with more damage on than reported so had to go back in to amend and capture. Wrong car also. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

VERONA, IT - Reviewed by DENVILLE - 08 June 2025

" Straightforward as usual. Thank you. "

" Excellent experience. I particularly appreciated the personal handover of the car. Grazie signorina. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by KIRIL - 07 June 2025

" Happy to use again "

" Very slow service picking the car up and the car wasn't very clean on the inside "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VERONA, IT - Reviewed by MELVYN - 07 June 2025

" Easy to contact, close to airport, friendly staff. "

" Collection and drop off were very good experiences, car was good (apart from previous damage to bonnet), only criticism is the lack of a digital receipt both on collection and on drop off, we were told to expect an email but as yet we have still not received one. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VERONA, IT - Reviewed by PETER - 04 June 2025

" We called Auto Europe for advice regarding the first booking. They were very helpful and gave us the options available. The cancellation and refund was actioned quickly. "

" Had two bookings with them. The first booking they demanded €400 more euros on arrival for additional insurance. Both agents were extremely unhelpful and also could not provide us with any written terms and conditions to show why we had to pay the extra money. They spoke Italian to one another sniggering and laughing in front of us which is very unprofessional. The lady then accused us of taking photos of her which was proven to be false in which she did apologise for however she was extremely rude about it in the first place. We ended up cancelling this booking and using another provider. The second booking, we obtained the car and had to return to the desk as it had a lot more damage on it than what had been noted on the paperwork given. Ee asked for both of the agents names to be able to make a complaint. The male told us his name was Andreas however the lady refused to give her name which is a clear indicator of knowing she had done wrong. Disgraceful customer service which resulted in an extremely stressful start to our holiday. Would not recommend at all. The whole thing seemed like a scam. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

VERONA, IT - Reviewed by DAVID - 31 May 2025

" Booming wa easy enough but should make insurance clear as to what as to what you are covered for "

" Pressured into purchasing additional insurance as told what I had did not cover us adequately Was told car had no sat nav but did have apple play do could get maps this way, USB broken so couldn't connect phone to car "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 3

VERONA, IT - Reviewed by MITCHELL - 27 May 2025

" Booking was easy and t&cs were clear. Could have had reviews of the rental company on the site so I could have seen that they quite frequently scam renters out of their deposit. When I called the helpline to inform them of the flight delay they were helpful but I felt they could have done more and despite the automated voice at the start saying the call would only be able to be conducted in English, the man who answered the call actually started by speaking French but quickly changed to English when asked. "

" Staff were rude, slow and retained my deposit for a pre-existing scratch despite me having video evidence of the scratch present at collection of the vehicle. They argued this was not sufficient proof I had not caused the damage and charged me 280Euros. They also charged me a late pick up fee of 60 euros despite arriving before the pock up deadline as they said this was incorrect and they actually closed at 10pm not 11pm. I did have a flight delay and so would have accepted the charge had I arrived past 11pm but by some miracle I made it before and they still charged me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by ANDREW - 26 May 2025

" Always very satisfied with Auto Europe "

" Friendly staff, no attempt at an unwanted extra insurance hard sell. Also very helpful in directing us to a petrol station when we returned the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHN - 21 May 2025

" Overall, good experience, kept informed and updates prior to rental and the staff on site were very good. "

" regarding the condition of vehicle, just a few scuff marks at rear on pick up, no problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by FRANKIE - 15 May 2025

" I had 0 empathy from your company when I lost my driving licence and couldn't hire the car. I was denied any kind of refund despite not taking the car. I will not use a money hungry in-empathetic company again like you "

" I had 0 empathy from your company when I lost my driving licence and couldn't hire the car. I was denied any kind of refund despite not taking the car. I will not use a money hungry in-empathetic company again like you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by PATRICIA - 29 April 2025

" Warm, friendly and efficient. "

" Speedy and helpful pick up. No pressure to take any additional insurance. Just parked car and dropped keys in box on return. Had confirmation about an hour later by email that all was okay. Their system works well. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANDREW - 14 April 2025

" Held to ransom at pick up desk. They knew the amended pick up time but said I should have phoned as well as amending during check in. One member of staff was very empathetic but an older member of staff said pay or go back to the airport. Not a nice start to my holiday and not as if they were even busy. "

" Original booking 13:00 pick up. Checked in on rentsmart24 website with new landing time 13:55. Plane delayed and collected at 14:40. I was told I owed an extra 24.40 euro because of late pick up. (More than hr) Told I should have phoned with new time even though I had stated new time on check in the day before. I was told to pay the money or get taken back to airport. Check in clerk confirmed they new the new time but would "have had to look for it" I did try and phone during check In regarding excess but no answer. I will never use rentsmart24 or auto Europe again. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VERONA, IT - Reviewed by CHRISTOPHER - 30 March 2025

" Strange issue with the fuel gauge on drop off, but very well handled by the ItalyCarRent staff. "

" Strange issue with the fuel gauge on drop off, but very well handled by the ItalyCarRent staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by BRENDAN - 28 March 2025

" Will use Italy Car Rent again "

" Everything went smoothly, 41,000 on the clock so a car with mileage, but we had no complaints! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by MARTIN - 27 March 2025

" always competitive pricing "

" The Sicily bay car team in Verona airport are excellent. Also was almost brand new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PIERS - 13 March 2025

" Very easy and reliable service "

" Locauto are a very good car rental company with no hard sell at the counter "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VERONA, IT - Reviewed by URSULA - 05 March 2025

" Easy and convenient way to rent a car :) "

" Speedy check-in, I was upgraded twice, and easy check-out despite needing to submit photos to proof prior damage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JONATHAN - 04 March 2025

" See comments re: experience with Italy Car Rent. Auto Europe answered the phone when I called the number on the voucher but were of no help in actually getting me to my destination. I hire cars multiple times every year and have used Auto Europe for c. 20 years but never again as I cannot trust that something I have paid for in advance will actually be available. The refund does not cover all of my booking cost and I had to rent a much more expensive car leaving me €300 out of pocket. A 2 hour delay is nothing in terms of air travel these days and I don't see how I can trust Auto Europe again. "

" The service was so slow that by the time we were served we were told we were too late for the car we had PAID FOR IN ADVANCE ! and they had given the car to the people in front of us. I have never had this experience with a hire car and cannot understand why a vehicle I paid in advance to have use of for 7 days was made unavailable within 2 hours. I am not even sure that it is legal under consumer protection law, because I had already paid. The woman on the desk really could not care less. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by ALBERTO - 26 February 2025

" AutoEurope should be clear about extra costs (like snow chains). They should have more control over the agreements with local agencies. "

" Very poor service and staff. They charged me extra for the snow chains, even if they were included in the price. I showed my contract with AutoEurope, but they ignored it and charged me extra anyway! It looked like a fraud! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 6

VERONA, IT - Reviewed by STEPHEN - 18 February 2025

" Overall I would use them again "

" High mileage car with lots of dents. They still thoroughly checked for new dents, especially low down under the front bumper and wing mirrors. You just need to make sure every dent is documented before you drive off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

VERONA, IT - Reviewed by MICHELE - 23 January 2025

" I have been using Auto Europe for many years and I have always been happy with their service but I cannot say the same for some of the rental companies they are working with. "

" Extremely rude unprofessional and unhelpful member of the staff at the counter as soon as I have arrived to collect the car, without any apparent reason to behave in such awful manner. As many others rental companies do, Sicily by Car do not accompany the customer to the car to check it together and eventually address any concerns, but at the counter I was told that if I have any concerns I would have to take a pictures and sent them to their email address with any comments. I have been renting cars for decades and I have to say that this is not the most professional and reassuring procedure. The first car I was given was dirty. Having talked to the member of the stuff cleaning returned cars by the car park, he said that I shouldn't have been given a car in such dirty condition. I decided to take the car anyway, in all honesty I did not fancy going back to the counter to face the rude lady once again. Soon after driving away (about 10 minutes), I have realised that the rear window wiper was missing (it's a legal requirement to have it fitted) I returned back for assistance just to be told from the same rude person at the counter that I would have to be charged for it. It was only after arguing at length about the unreasonableness of the situation (how could I have damaged a window wiper in the space of 10 minutes? I could have understood their point if I would have come back with a broken head light or something similar) and the intervention of another member of the staff that the car was replaced with a different one. After having the replacement car for few hours the oil warning light came on with a message on the dashboard recommending do add one litre of oil. Also no long after that another warning message about replacing the key fob battery came on. It is evident that the cars are not properly looked after and not adequately checked before being handed to the customer, to the extent that legal required parts of the cars in order to drive it safely are missing. Also essential maintenance checks like oil levels are not carried out making the cars not road worthy and giving the customers unnecessary concerns. Also at the moment of the booking on your website, after having compared the price and service of few different rental companies and decided to use Sicily by Car because they were giving me the option to have a car equipped with winter tyres, I went back to proceed with the booking only to realise that the cost did go up of £.50 and I do not understand why. In conclusion I have to say that the experience with Sicily by Car wasn't a pleasant one at all !! Not an experience you want to have at the start of your holiday. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

VERONA, IT - Reviewed by IGOR - 21 January 2025

" The class of the car was mini instead of the booked economy "

" The class of the car was mini instead of the booked economy "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by DOUGLAS - 19 January 2025

" Overall a good experience. The car at pickup wasn't the correct one that I booked but they did manage to sort out. It resulted in a bit of a delay but worth getting the correct car. The car was not clean though. "

" Overall a good experience. The car at pickup wasn't the correct one that I booked but they did manage to sort out. It resulted in a bit of a delay but worth getting the correct car. The car was not clean though. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by RAMINTA - 09 January 2025

" AutoEurope, when contacted for help, threatened not to reimburse me and impose a penalty because allegedly we were late picking up a car that I have prepaid for (fees are per 24 hours from when rented pursuant to T&CS + 11 days paid for), even though we have arrived on the flight in time identified in the reservation form. In any event, no such term for "late arrival" exists in T&Cs / the Voucher. AutoEurope also refused to rebook with another provider and a number of providers in Verona airport had the same cars available. Italy Car Rent at the time said that it is AutoEurope's duty to do so (but I have no idea as to your internal arrangements with Italy Car Rent. "

" Second year in a row we DO NOT get a car or do not get the RIGHT CAR from Italy Car Rent, it is unacceptable. It is obvious Italy Car Rent are overselling on their fleet and AutoEurope is taking no responsibility for the vendor it is using. I submitted my complaint for compensation to that effect and would kindly like to remind AutoEurope UK based entity as to its consumer protection obligations. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by GIUSEPPE - 25 December 2024

" Smooth transition. Great car. "

" Smooth transition. Great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PIOTR - 18 December 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHN - 28 October 2024

" All good "

" All good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VERONA, IT - Reviewed by PHILIP JOHN - 18 October 2024

" Easy to follow on-line booking process & good value for money. "

" From the point of view of handover & drop-off everything was very good. Transfer to & from airport to their location was very good. But i have to say i was not happy at being penalised for some damage to the rear bumper. When we picked the vehicle up it was dark because our flight was delayed due to a technical fault with the plane. The RENTSMRT representative advised to take the vehicle & do an inspection of the car in the daylight the next day & if we found any damage not marked on the damage diagram on the contract to take a photo & email it to them. Which i did. On inspection i found both front wheel trims had damage & only was shown on the diagram so sent a photo regarding this. On the diagram the rear bumper was also shown as having been damaged & so i thought the damage on the bumper was known so did not send a photo. Upon return of the vehicle RENTSMRT claimed that i was responsible for this damage & the damage highlighted on the diagram were for some other scratches, & i mean small scratches that i have never known a rental firm ever consider. I know this damage was there when i collected the vehicle & the way they have handled it has left a very bad taste in the mouth & because of this i doubt i will use RENTSMRT again. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VERONA, IT - Reviewed by MARTIN - 17 October 2024

" Competitive rates "

" Swift and efficient service .... Although no one was available to check the car in at the airport and relied on the desk clerk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DAVID - 16 October 2024

" Auto Europe seem ok, just the car hire company were a joke "

" We were given a car with a faulty damaged bumper, we took the car thinking it would be ok (surely the car would be road worthy), Tried to find someone in the car park area to discuss the bumper and there was no staff available only the one girl on the reception desk! The part of the bumper fell off en route to destination, called customer services with no help, told car would be picked up and call airport office on Monday to get a replacement (this was Saturday), took car back ourselves 8 hours after picking up to get a replacement, all we got was "tutted" at by girl at counter however when she saw the car after saying at the counter there were no other cars she did give us another car that even she admitted was damaged but will drive ok! Came home to a charge on my credit card of £59??? For what!! I have full pictures of car and unroadworthy ness, extremely disapointed "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VERONA, IT - Reviewed by DONATAS - 16 October 2024

" Na "

" Is ok "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VERONA, IT - Reviewed by TERRY - 08 October 2024

" Excellent car I drove 1650 miles in 16 days with out any problems whatsoever lovely car only trouble we had the boy couldn't change the cars sat nav to English we managed to do it ourselves but apart from that no problem at all I would definitely recommend and use this company again "

" Excellent service very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by BABITA - 06 October 2024

" 100/ "

" It was lovely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by COLIN - 02 October 2024

" No issues as such, - we got a car from the group we payed for and returned it ten days later and was taken swiftly to airport. "

" They don't have an office at Verona Airport so you need to phone them for pickup to collect the hire car, but once contact was made we were promptly collected and the rest was very straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by SERGIO - 26 September 2024

" Have no problem with the service Auto Europe , but the wait for a suitable car and the charge for normal wear and tear on a car wheel (no damage to alloy or tyre) must be QUESTIONED. "

" No suitable car available on pickup ,( two left in stock ,one being extreme large the other electric )had 1 hour wait for car. There was also a charge of €71+ for a minimal scratch 60mm x 2mm on spoke of alloy wheel . The wheel itself was not damaged in anyway whatsoever "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

VERONA, IT - Reviewed by GRAHAM - 23 September 2024

" Great choice of vendors and easy to filter options. "

" Good but there was prior damage not photographed/marked up by company. Had to use own photos to prove prior damage. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 7

VERONA, IT - Reviewed by DAVID - 21 September 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARIO - 12 September 2024

" Not enough staff at the counter Card machine not working Young lady took one hour to process three clients "

" Very long process to pick up the car "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VERONA, IT - Reviewed by MICHAEL - 10 September 2024

" Would use again "

" Great service and very timely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DENVILLE - 09 September 2024

" I particularly thank Italy Car Rental for waiting three hours for me to collect the car following a diversion. "

" Worked just the way car hire should. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DANIEL - 06 September 2024

" Rude staff tried to charge us extra for cleaning the exterior of the car as it was a bit dusty very rude staff will never use again "

" The car was dirty and not ready to be collected at the allocated booked time. So we waited for them to clean it which wasn't done very well. Unhelpful staff at pick up. Uninterested attitude . When dropping the car back off the man looked over the car and tried to find any reason to change us for something. As we had filled the car with fuel and not damaged it in any way he then tried to charge us 25 Euros because the car was dusty externally. We challenged this as we have NEVER had this happen before and book hire cars every year. He was very rude and made us pay it. We will never use Viaggiare again and will tell others not too. Terrible rude service and very bad attitude. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VERONA, IT - Reviewed by JON - 04 September 2024

" The last 2 times I have rented from you there has been an unexplained surcharge that has been in error. Not impressed "

" You seem to have made a £70 surcharge after I returned the vehicle. There has been no explanation for this. I will be following it up as the vehicle was returned in good condition, on time and with a full tank of fuel "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by WILLIAM - 03 September 2024

" Very easy "

" Staff were lovely "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VERONA, IT - Reviewed by DAVID - 02 September 2024

" Really excellent. Booking process was simple and your Full Damage Protection meant that you refunded me the cost that I was charged by Sicily by car so I was very impressed by your company "

" They found damage under the wheel arch which they charged us for when we dropped off. I cannot think of any way that we would have caused this damage (part of the wheel arch was ripped off) but cannot show (or know for sure) whether the damage was already there when we picked up the car as it was not in a noticeable place. I asked to see photos of the previous rental drop off for the car but they would not provide this so *maybe* i caused the damage but I think this would have been difficult without me noticing! Other than that the car had a lot of dents / scratches that were all noted when we picked up (so no problem) and drove well "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

VERONA, IT - Reviewed by ALAN - 22 August 2024

" I am really glad I tried auto Europe this year, I normally book direct with the car hire companies. I saved over £280 this year and will definitely be using auto Europe in the future for my foreign car hire needs. Thank you "

" As an avis company the counter staff member Anna at Avis/Maggiore was fantastic and made the pick up and return very easy. This is my 2nd year returning to the same location and both times have provided a good experience. The car we picked up wasn't very clean either inside or out, but didn't affect the hire. I will use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VERONA, IT - Reviewed by RONEN - 20 August 2024

" Vehicle was missing a GPS and the rear trunk was small - barely enough for 2 luggage. "

" waiting for an hour to get my car at the europecar desk (too many people for 3 front desk employees) "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by DOMENIC - 19 August 2024

" I am more than likely to use Maggiorte again. "

" Was easy, cc block wasn't too big. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MICHAEL - 18 August 2024

" We have used AutoEurope for about 15 years now, and booked over 100 weeks of car hire. Always helpful, very easy to use, and the ability to switch to a cheaper deal up to 48 hours before is invaluable. Perfect! "

" We have been using SBC exclusively for several weeks of hire each year for a number of years now. The cars are always good and the staff very helpful. Usually quite quick turnaround. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by RODNEY - 12 August 2024

" Booking was simplw. "

" Check in was slow but other than that every other aspect was good. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by DAVID - 09 August 2024

" AutoEurope have been good in the past but there needs to be something that stops car hire firms giving out cars that aren't even similar "

" We booked an Alfa Tonale for c£900 for 10 days, on arrival at the Drivalia desk we were informed that the Tonale was not available and we were provided with a JEEP! The Jeep we were provided is currently advertised for c£600 for 10 days and is classified as a Intermediate class whereas the car we actually booked for classified as an SUV class so not "or similar" or a Jeep in another class! and £300 difference in price which wasn't returned to us or offered to us!. Drivalia only have ONE Tonale on their books at Verona and even though I had booked this vehicle in May/June they still sent it to be "serviced" when it was meant to be available for our collection date. They didn't tell us ahead of the collection date possibly due to the cancellation policy. We were able to cancel our booking right up until we arrived at the desk as we had included the cancellation cover. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 1

VERONA, IT - Reviewed by MARTYN - 05 August 2024

" Advice on physical identification is buried, as is out of hours telephone numbers, so very difficult to navigate on a phone. I will probably pay the difference and go for one of the main rentals next time. "

" Having collected numerous hire cars without a physical passport (with a photo of it) it didn't cross my mind to take it to the airport. I did have a secondary form of UK Government issued ID but the counter staff would not accept it and I could not collect the car. Did not want to offer any advice to help so definitely won't use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by JOHANNA - 05 August 2024

" Very easy booking process with a good range of options. I have booked several times with Auto Europe and never had any issues. "

" Very smooth experience during pick up and drop off in July. Staff at Verona Airport were very helpful and efficient. The only disappointment was that the vehicle had obviously not been cleaned in between rentals. Otherwise, very happy with the service provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VERONA, IT - Reviewed by DAVID - 04 August 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by ALAN - 01 August 2024

" Won't use Drivalia again. "

" System didn't work. Waited forever at the counter. Car was filthy and stunk of cigarettes. Fuel tank was empty. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 4

VERONA, IT - Reviewed by TRACY - 31 July 2024

" See 3! Just give me what I ordered! "

" I had Booked a manual SUV. On arrival was told it was to be an automatic, I refused, was then offered a bigger ( harder to park!) car which was manual! I refused again Had to wait 30 mins whilst a suitable Manual SUV was washed "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DAVID - 30 July 2024

" Auto Europe were unable to communicate with Europcar or offer any assistance with our problem "

" Car hire was cancelled despite us following all guidance to inform Keddy of our flight delay. Phone calls not answered and no response to voicemails. Totally unacceptable lack of service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by SANDRO - 27 July 2024

" Great experience and value. "

" Very reasonable and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JASON - 27 July 2024

" My issue is with Drivalia not Auto Europe so I am happy so far with the level of support received from Auto Europe, although I now have a claim in with you for reimbursement of the damage cost and will be interested to see how that progresses. "

" The initial pick up was a very lengthy experience due to the need to provide information that had already been provided online. I was then given the car without having the opportunity to examine it before signing for it and upon return of the vehicle no one checked the vehicle with me and I later received a report from them to suggest there was damage on the car, which I strongly refute. I believe they have taken advantage of the fact I had full insurance to defraud me. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by HOWARD - 19 July 2024

" Would defo go again with this company. "

" Very quick and efficient process to both pick up a car, and drop one off! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ROBERT - 11 July 2024

" Great car rental "

" Best price I found online and nicely surprised to collect a vw polo with only 1000 miles previous use so lime a brand new car. Service was great, staff helpful and friendly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by ADRIAN - 09 July 2024

" n/a "

" the member of the counter staff I dealt with was totally unhelpful until her manager stepped in to assist. On arrival I was told there was no vehicle available for at least 1 hr, unless I accepted a smaller vehicle. this was not possible as we had two small children and lots of luggage to carry. EVENTUALLY, her colleague stepped in and sorted out a replacement vehicle within 10mins. On the return, the same counter staff recognized me and was deliberately slow in the drop off exchange. Very poor arrival/departure meeting adding to stress of travel arrangements and totally unnecessary. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VERONA, IT - Reviewed by ALAN - 08 July 2024

" Unhappy with car selection "

" I had booked a normal saloon car, but was given a much larger car which I would not accept. Eventually given a VV POLO which had a very noisy gearbox. Staff were very helpful and friendly. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 4

VERONA, IT - Reviewed by LEE - 01 July 2024

" Information and voucher sent very quickly. Given lots of information and documents to have "

" Car had not been cleaned. Wheel arch damage and large scuffs on rear bumper. The best bit though was when I started the car the display said I only had 412 kilometers before it would not start - Please refill with Add Blue. When I went back to the desk I was told they did not have any and that I should get some from a petrol station, it would be about 5euros for a litre. Well it does not work that way, garages sell in 5 or 10 litres and with the mileage being so low would need nearer 10 litres to reset the cars computer and at a cost of 35euros. Completely disgraceful, I shall not be using this company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VERONA, IT - Reviewed by ANDREW - 29 June 2024

" We couldn't understand the logic of the person at Autovia he just didn't want to discuss the situation with us as in his words the contract had expired . We asked him if he had our booked vehicle and he wouldn't confirm just told us to call Auto Europe. He was the least commercial person and most unhelpful front desk person Inhave ever had to encounter. "

" We went to collect our vehicle the day after our original booking as our flight arrived at 11pm and the Autovia office closed at 10pm- the counter staff (male) was totally unhelpful - almost rude had no suggestions other than asking us to call AutoEurope as we were late collecting our vehicle ! We called AutoEurope and the person Inspoke to was very efficient and got us booked with another provider Viaggiore who were excellent. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by ATTILIO - 28 June 2024

" A shame about the airport office staffing otherwise all was smooth "

" The desk was understaffed leading to long queues "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VERONA, IT - Reviewed by DAVID - 27 June 2024

" . "

" The only problem was that they clearly hadn't checked or put air in the tyres! So we were on the Autostrada, in driving rain, when the display showed that the front left tyre had "insufficiente" air. When we stopped, I checked the manual and there should have been 2.4 bar in each tyre. The front left had 2.1, all the others were 2.2. Really bad that they didn't check the tyres as it was a real pain to find out the correct pressure and top them up in the rain! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

VERONA, IT - Reviewed by TIMOTHY - 25 June 2024

" Excellent service from the lady who was on duty when we picked the car up! Friendly and efficient. "

" Excellent service from the lady who was on duty when we picked the car up! Friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PHILIP - 16 June 2024

" Used for years "

" Couldn't fault "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARCUS - 12 June 2024

" Explores lake Garda and the Dolomites in this very reliable vehicle .Had not problems at all! "

" So easy as it's right at the airport .Easy to pick up easy to drop off.Great little car ,very reliable and good fuel efficiency.Staff member helpful at all times,even when we emailed to ask somthing ,got back to us very quickly!I would use this company again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by ELLIOT JOSEPH - 31 May 2024

" Yet to be determined, waiting for phone call to have this resolved. You need to full vet your partners because this a scam. "

" Miss sold insurance told us to get your refunded because it wasn't actually insurance, car wasn't ready for over 2hrs, very rude and aggressive staff, we called you to speak with them and they wouldn't take your call, even though we were f2f. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 2

VERONA, IT - Reviewed by FRANCIS - 21 May 2024

" No qualms, great value, very efficient "

" Very simple procedure. Great staff, very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by FELIX - 13 May 2024

" Always top. "

" I don't think the tank was full when I got the car, but I noticed it too late, which is my fault, but fact is, it wasn't full, it has eight bars and I was soon down to 6. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by PATRICK - 10 April 2024

" BEWARE! THIS IS A SCAM. The car was rushed through to pass to me at the beginning which of course I didn't mind as who wants to hang around to get the key. The person at the counter said car is in excellent condition. He did not inspect the car with me. I had a quick look around the car and thought the slight defects and paint scratches were deliberately left out on car damage diagram as not a single defect was recorded. Rented the car for 4 days and drove around Lake Garda uneventfully. After returning the car, every single of these small defects were pointed out and was advised to pay!! Still at correspondence stage. Now I understand the reason for the cheaper price. There was also the waiting point for collection was not clear so wasted time calling them to pinpoint the location from the airport. If you still want to use this company I suggest to do a thorough video recording pre-drive off and point out EVERY single defect you can find and then return back to the reception (as he would not have bothered to check with you) and insist to mark the car condition diagram together. "

" Dear Noleggiare team, I am very unhappy that every single defects were attributed to me. The car was rushed through to pass to me at the beginning which of course I didn't mind as who wants to hang around to get the key. The person at the counter said car is in excellent condition. He did not inspect the car with me. I had a quick look around the car and thought the small defects and paint scratches were deliberately left out on car damage diagram as not a single defect was recorded. I rented the car for 4 days only to drive around Lago di Garda with my wife and young kids. After returning the car, every single of these defects were pointed out and was advised to pay!! I am disputing this and prepared to take legal action should it come to this. I suggest the reception should do a quick check with customer TOGETHER and advise to do a thorough video recording pre-drive off and point out every single defect them can find. Once agreed mark the car diagram sheet together. It's not believable to asked me to pay for the very many defects only after driving for 4 days even considering the potential stone chips on the car which can happen and is waived by all car rentals that I know. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by SULTAN - 05 April 2024

" Overall, very smooth and voucher worked a treat. "

" There were additional marks on the car in which I had to highlight and feedback to the desk operator before taking the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MARK - 31 March 2024

" I REQUESTED AN EXTENSION OF THE CONTRACT UNTIL 7:30PM ON TUESDAY THE 16TH, DUE TO THE HOSPITALISATION FOR A HEAD INJURY. MEDICAL AGVICE NOT TO DRIVE FOR 3/5 DAYS. I WAS QUOTED AN EXTRA 135 EUROS FOR TH 3.5 DAYS, WHICH I THOUGHT EXTORTIONATE, BUT I HAD NO OTHER OPTION. WHEN I RETURNED THE CAR I WAS ACTUALLY CHARGED 205 EUROS. I HAVE RENTED FROM VIAGGIARE SEVERAL TIMES IN THE PAST, THIS EXPERIENCE HAS MADE ME CHANGE MY MIND IN THE FUTURE "

" I REQUESTED AN EXTENSION OF THE CONTRACT UNTIL 7:30PM ON TUESDAY THE 16TH, DUE TO THE HOSPITALISATION FOR A HEAD INJURY. MEDICAL AGVICE NOT TO DRIVE FOR 3/5 DAYS. I WAS QUOTED AN EXTRA 135 EUROS FOR TH 3.5 DAYS, WHICH I THOUGHT EXTORTIONATE, BUT I HAD NO OTHER OPTION. WHEN I RETURNED THE CAR I WAS ACTUALLY CHARGED 205 EUROS. I HAVE RENTED FROM VIAGGIARE SEVERAL TIMES IN THE PAST, THIS EXPERIENCE HAS MADE ME CHANGE MY MIND IN THE FUTURE "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by REGINALD NIMALAN - 29 March 2024

" Nothing "

" I like very much with viaggiare "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARK - 28 March 2024

" all very easy "

" nothing to complain about as the collection and return was easy and the service very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DOMINIK - 28 March 2024

" Really good overall!! "

" Really good!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by CLAUDIO - 25 March 2024

" Very disappointed, no help at all "

" Very bad , when we were there they took my credit card for deposit, 1 mistake on the pin number the card machine did not allow me enter second time, my wife gave them her credit card but they refuse because not her name on the booking . I gave debit card they did not accept. Not very good customer service , we lost the money because we paid in advantage, we did not get the car at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PENELOPE - 18 March 2024

" Great all round "

" Very good quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ADRIAN - 10 March 2024

" Very efficient booking and then car hire experience "

" The lady who served me was very friendly and efficient. She upsold a more appropriate vehicle equipped with winter tyres for my trip into the mountains. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANDREW - 29 February 2024

" Good Rental and organisation "

" Easy smooth hire - with no hassle. Good snow chains were necessary and saved the day in the Dolomites! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by JOHN - 20 February 2024

" Great car and service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by IAN - 17 February 2024

" Good experience - friendly staff "

" Good experience - friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by PETER - 13 February 2024

" Brand new car but frustratingly slow process on arrival. Whatever car make you order in Italy it usually turns out to be equivalent Fiat. "

" Alamo in Verona airport is operated by Locauto. Nobody at the desk and very slow process to get a car. Car was brand new. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHN - 23 January 2024

" The sole operative was approx 20 minutes processsing each car.....it was busy and the wait was abnormally long. Either hire more people or invest in better tech. "

" Under staffed at the airport pick up. Slow systems were evident on both pick-up and drop-off. Under investment in 2024 tech to streamline the process. Lots of slow data in / out on an old lagacy system, compared to other car hire companies I have used. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by ANGELO - 19 January 2024

" Generally happy with my rental. "

" Can was OK but a fair amount of cosmetic damage to the vehicle on collection. Four dats after dropping the car off I am waiting for my return confirmation. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 4

VERONA, IT - Reviewed by MARCO - 18 January 2024

" Pick up and drop off were very easy and efficient. "

" Counter staff was welcoming, engaging and explained everything well in an efficient manner. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by NEIL - 10 January 2024

" Even more than less likely, I will proactively and have already informed my wider social group to stay well clear. "

" Through you as the agent! We booked and paid for a large vehicle. Advertised as a LandRover for min 4 people and luggage, plus 4x4 auto (and we have one at home so know the vehicle well). On arrival we were informed they have an alternative - completely inadequate vehicle a new Mercedes SUV. They state they do not even have LandRover as an option. And yet on their website as of today they still advertise them. At the time I was fobbed off by Noleggiare who stated it was your fault and the agency always over promised? I called you for assistance and support to resolve the matter. I was shocked to be told the only 'support & advice' I would get is cancel the vehicle with a £100 cancellation fee, for me? And go and book with another provider. Both elements here were the most poor and shocking customer support I have ever faced. You can now see why the industry has such a shoddy and poor reputation as all was reinforced in my experiences. And lies. Ultimately with the day light running out, a family holiday clock ticking it felt I had no choice but to take the vehicle on offer as that was the best they had. I will provide honest feedback about my experience. Despite complaint at the time I have had no contact except for this generic feedback email. Poor to say the least and shows actually how much you really care for your customers. Despite your strap line 'Best service & best prices' - really. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by PETER - 09 January 2024

" Overall a good experience "

" Good value, no problems encountered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by FAUSTO - 25 December 2023

" I have written a formal complaint and feel that Autoeurope has mis-sold me a care rental. "

" The car provided was not anywhere near what I had booked and paid for. The staff member was clearly used to unhappy customers and responded defensively rather than saying the evident truth which is that as far as Noleggiare are concerned the customer is always wrong. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by VALENTINE - 05 December 2023

" Seamless - not problems at all - I always use Auto Europe for car hire - and recommend to others - best variety and best rates "

" All very easy and quick - very help lady at check out and check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MAURICE - 01 December 2023

" Very helpful "

" Very good ...no hassle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MALCOLM - 17 November 2023

" Yet again the Auto Europe service has provided me an excellent rental at the best price. Thank you. "

" Everything went very smoothly with the Sixt rental , they provided a first class service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by TIMOTHY - 02 November 2023

" Despite bus connection to car site. All good. Shame the £1500 is kept for 30 days, why not released at end of car hire period. "

" Disappointed not have car hire on airport. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MICHAEL - 21 October 2023

" I have used Auto Europe for about 14 years now, several times a year, and have always been efficient and helpful. The ability to change the booking right up to 48 hours is a fundamental benefit. Don't change! "

" Sicily by car are always helpful and friendly. The car was very good and very slick return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ENZO - 16 October 2023

" The car was advertised on website as pick up from Airport, BUT THIS WAS NOT THE CASE. My wife has mobility issues and the whole process of having to walk to a pick up point then transferred by a mini bus to an off site location was very distressing. "

" Very rude Transfer drivers. Did not help with luggage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARCO - 12 October 2023

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by GARY - 12 October 2023

" The car was very nice but please note comments for Italycarrent. "

" The staff were very friendly but there was over an hour spent waiting then checking all details and a further delay as car was being cleaned. Needs to be more streamlined as a lot of details were already supplied "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MIKE - 11 October 2023

" See 3 "

" Abrupt collection and drop off staff very unhelpful Car has not been cleaned and no handover instructions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 4

VERONA, IT - Reviewed by LOUISE - 08 October 2023

" No problems at all and car was very nice "

" Great car and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ROBERTO - 07 October 2023

" All good today "

" Friendly staff "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VERONA, IT - Reviewed by SIMON - 04 October 2023

" I feel it highly wrong that you push full attention insurance , when in reality if you do this and have an accident full cost is paid and has to be claimed back from you!!! This is wrong ! Hi had to pay full insurance twice "

" Drivalia are ok but just that , the drop off was a bit of chaos not enough staff puts pressure on getting flights "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VERONA, IT - Reviewed by PETER - 28 September 2023

" Ok "

" Good car staff ok "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JASON - 27 September 2023

" I thought I booked full cover in entirety only to find out when I got there I hadn't and had to pay another £100. "

" I thought I booked full cover in entirety only to find out when I got there I hadn't and had to pay another £100. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by STEPHEN - 25 September 2023

" Great value and easy online booking. "

" Friendly efficient service with a great almost new car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ALAN - 24 September 2023

" Will definitely use again. "

" Very friendly and helpful staff. Quick and efficient pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by FRANCO - 24 September 2023

" Great returned car before office opened left key in key drop easy,.money released of my card within an hour rent again from this company. "

" We had an early flight so no queue quick efficient,no hard sell on extra insurance as we had already purchased from AutoEurope but if I had purchased the insurance from the rental company my card would not have been blocked £900 euro but in all very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by STUART - 18 September 2023

" Good way to find cheap car hire "

" We were a bit worried about having to get a shuttle from the airport. The instructions could have been clearer but it was fine. We were really pleased with the car and it was great value for money. We would use Target Rent again "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VERONA, IT - Reviewed by SUZANNE PATRICIA - 11 September 2023

" Clean car with everything you need Helpful staff "

" Pleasant staff clean car easy exit from airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by HOLLY - 09 September 2023

" Have rented with AutoEurope a number of times. Always happy. Easy to keep an eye on prices and change rental at any time should cheaper options become available. Rentals have always gone smoothly. "

" Locauto at Verona station was excellent. I only wish I had kept the assistants name, he was excellent, a true professional. He didn't try to upsell anything insurance etc, he spoke amazing English and took us around the car documenting all defects perfectly. He also showed us the basic features of the car which often they do not so. Whilst I appreciate as the renter it is your responsibility to figure these items o it, but they are familiar with all the vehicles so it is appreciated when they take a few minutes to give you a basic rundown. He explained clearly how to return to bring the car back (which at Verona station involves going down the taxi lane). One of the best car rental experiences we have had. Would 100% rent with Locauto again and this is a very good location. I overheard is colleague helping another customer and ethos seemed to be the same. Very impressed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ALEX - 06 September 2023

" as above "

" I have had to ask my bank for a chargebank due to fees being taken out, after horrible service, fees not being agreed, not made clear and the process being the worst I've used. Absolutely terrible and wont be using the service again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by RICHARD - 04 September 2023

" Auto Europe are let down by Drivalia who are the worst hire car company I have ever used. "

" Collecting vehicle was terrible. 5 people in the queue infant of us and we waited 1hour 50 mins to be served. They took ages, thought it was funny and seemed to revel in how long they could make people wait. Drivalia is a total disgrace. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

VERONA, IT - Reviewed by JOHN - 04 September 2023

" The whole process was ok, but I feel the quality of the car was poor, and the wait time was also poor. "

" Collecting the vehicle was a very lengthy process, some things I feel could have been completed before our arrival. The lady on the counter was very nice and helpful "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

VERONA, IT - Reviewed by MICHAEL - 03 September 2023

" Not helpful "

" Not helpful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by DARREN - 01 September 2023

" I have emailed Auto Europe with my complaint and have still not received a reply, I paid for a car that was not provided, being asked for additional payment at Drivalia counter or settle for a smaller car - which turned out to be in extremely poor condition, covered in scratches, brake warning light on, rear door that didn't lock and barely legal tyre tread depths. Very poor service all round. Please contact me to arrange a full refund or details of your CEO for me to take my complaint further. Chances of my booking throughAuto Europe in the future is zero! "

" Auto silence Drivalia at Verona airport refused to honour the car hire booking via Auto Europe, for the class of car pre ordered and paid for to AutoEurope. Drivalia wanting extra payment. Settled fora smaller car, in really poor condition, half empty and tyre warning light on. Emails to Auto Europe and still no reply after 7 days "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

VERONA, IT - Reviewed by DAVID - 01 September 2023

" I'd not hired a car for holiday before so I was impressed with how straightforward Auto Europe made it. "

" Excellent experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MANVINDER - 31 August 2023

" See above. I feel very let down and would avoid booking with you again. "

" The pick up and drop off were 0.5km away from the terminal and this was advertised on travelsupermarket.com as an onsite airport pick and drop off. Wheeling our luggage for that distance in stifling heat was very unpleasant. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VERONA, IT - Reviewed by CHRISTOPHER ALAN - 30 August 2023

" Everything as expected. Car in good condition and ready to go. "

" Straightforward hire with car in good condition "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VERONA, IT - Reviewed by STEFANO - 26 August 2023

" Likely "

" Likely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by NATHAN - 20 August 2023

" After doing my research for hiring a car in Italy I felt confident that Auto Europe was the right company to use and I must say I wasn't disappointed. Everything was spot on from start to finish Thank you I can highly recommend "

" Excellent service at Verona Airport, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by GARETH - 13 August 2023

" Hassle free from booking to drop off "

" Original 5door car replaced by a 3 door down to hailstone damage. Was explained to me at the desk Had no issues with it the car was nearly new and in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by VANESSA - 10 August 2023

" Dreadful experience....................... "

" I suspect they are trying not to use their own insurance policy to claim for the damage to their cars due to the recent hail storms. We were told that we had incurred damage to the roof of the vehicle, and they were about to keep our deposit when I argued that we didn't have the car during the storms. This makes me think they were waiting for someone that was insured by an external source to lay the blame at. Unfortunately this caused an obvious argument and it wasn't until I said I was calling my partner who was waiting for us along the road, is Italian and lives there, that they realised that we weren't passengers that couldn't argue with them, having a flight to catch. I'm sure they believed we would be rushing for a flight and a prime target to have their 'scam' levelled at. I will never use this company again, ever and I suggest you investigate them thoroughly before they drag your name down also. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 4

VERONA, IT - Reviewed by STEVEN - 09 August 2023

" Absolutely terrible and no refund or compensation received from you so we will have to submit it to lawyers and the credit card company. "

" No Car available and had to spend the first 2 hours of our holiday on call with Auto Europe UK, Italy and USA. Worst company ever. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by RICHARD - 06 August 2023

" Booking process was fine and Customer Service were sympathetic but the whole experience has cost me over £600 more than it should have through no fault of my own and misinformation provided by Auto Europe. "

" Didn't get the car as the Thrifty desk closed at 9pm despite the Auto Europe booking confirmation stating it was open until 11pm. I went back the next morning and the lady on the desk was incredibly rude and unsympathetic. Would never use or recommend again. I've complained to Auto Europe and expect a refund as the flight delay was out of my control. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by JOHN - 06 August 2023

" Terrible "

" Car booked but no car to be had. No real help in getting another . Had to rent from a more reliable rival company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by JOANNA - 05 August 2023

" Good value but appalling counter service and vehicle not an acceptable standard "

" Car dirty / full of trash and damaged to the extent that the number plate lights were hanging on by their wires. Also came with an unwanted baby seat. Counter service was terrible with long queues and staff taking personal calls while dealing with customers. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by SABID - 31 July 2023

" quick and easy "

" great company to use compared to Avis "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ALEXANDER - 30 July 2023

" The vehicle was not in the best of condition on the exterior, but drove well, with reasonable standard equipment. i.e. reversing beepers and camera. "

" Counter staff were friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by JANE - 16 July 2023

" Relieved we didn't scratch a car that was wider than ordered "

" Overall very good! Transfers from and to the airport were quick. No queue or waiting. Quick check out and return. However, I specifically booked a very narrow Fiat 500 as I knew how small the parking was at our apartment. We were given a ford fiesta - 8cm wider and therefore had only 1cm either side of the wing mirrors when parking. We had to leave the car on the street when dark and get up early to slowly and very carefully park each morning to avoid fines. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by OLIVER - 10 July 2023

" don't use "

" They had shut by the time I had arrived, leaving me stranded at the Verona airport. The only option I had was a very expensive taxi! Do expect a full fund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by BASSIANO - 09 July 2023

" A nightmare "

" The office was closed and the following they they asked me to pay again for the car, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

VERONA, IT - Reviewed by CHRISTOPHER - 02 July 2023

" Picked up car fine, it was a bit dusty on the outside, but we weren't too fussy. We only used it to drive one hour from the airport to our resort and back again four days later. When we returned the car and they inspected it, they took photos and said it was dirty and we had to pay a £25 euro fee for cleaning. We argued that it had a bit of dust on the outside (the majority of which was there when we picked it up) but they wouldn't accept it. They have you over a barrel when they have a €600 security deposit on your credit card and you haven't time to really kick up a fuss as your flight is leaving in an hour and a half . Would never use again. Will be complaining to them! "

" Picked up car fine, it was a bit dusty on the outside, but we weren't too fussy. We only used it to drive one hour from the airport to our resort and back again four days later. When we returned the car and they inspected it, they took photos and said it was dirty and we had to pay a £25 euro fee for cleaning. We argued that it had a bit of dust on the outside (the majority of which was there when we picked it up) but they wouldn't accept it. They have you over a barrel when they have a €600 security deposit on your credit card and you haven't time to really kick up a fuss as your flight is leaving in an hour and a half . Would never use again. Will be complaining to them! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VERONA, IT - Reviewed by LAURYN - 02 July 2023

" Very impressed by the car hire company and how helpful they were "

" Excellent company.. all went very smoothly and hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by GERARD - 01 July 2023

" Never again. "

" The slowest service I've ever had. There were 2 people on the desk and only one serving. The process was incredibly slow and there was a queue. The car we booked wasnt available and we had to wait until another was washed, so it took more than 1 hour to get the car. Totally unacceptable service. I'll book with someone else in future. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VERONA, IT - Reviewed by GRAEM - 26 June 2023

" Auto Europe contracted me with a company that was not based at the airport and gave me no means of contacting them. This led to delay in starting my holiday. "

" Fine "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ALLAN - 25 June 2023

" Generally very good. A bit let down by the car having been smoked in. "

" Smooth collection and drop off. Very clear communication. Was unsure why I had to fill in forms providing details I had provided electronically and this slightly prolonged pickup. The car had been smoked in heavily, and this was not apparent until after we had completed the inspection and staff had left. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by PHILIP - 19 June 2023

" Auto Europe were very easy to book with and when our our flight time altered they were able to amend our booking. Definitely use them again. "

" Excellent service, great car and had no issues, would use again. Only point I would make is that it was £10 per day for an additional driver which we didn't realise until we picked the car up. I thought it was a one off £10 charge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JAMES - 11 June 2023

" The booking process was fine, but the rental experience was not. It would have been better if you provided the drop off location and the nearest petrol station - for the first time in my life I had to return the car without filling up. "

" On arrival I was told the car was being cleaned and I would have to wait 10 mins. This was a lie, there was no car. An hour later, I was given a smaller all electric car with an assurance that the car I'd reserved would be delivered to me in the evening, which it was. This ruined our plans for the first day of our holiday. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by JANETTE - 07 June 2023

" See above "

" We waited for over an hour to pick up the car and it was not the one we'd booked. We were given an electric car, which was a nightmare to get charged, even though the person handing over the car insisted that 'there are chargers at EVERY hotel' This was not so! There was just one charger in Garda and we had to wait for over a day to find the space free! The car had also not been cleaned before hand-over and smelt of stale cigarette smoke. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

VERONA, IT - Reviewed by IAN - 07 June 2023

" great! "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOSHUA - 06 June 2023

" A refund has been requested but I am still yet to hear back on this, even though I was told to expect and email from autoeurope when this was resolved. "

" After a delayed flight of 1.5 hours we arrived to the desk 50minutes after the pick up time and were told to pay an additional €120 fee. We were not able to pick up the car anyway due to a miscommunication in the voucher and had to book with a more reputable company the next day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by GRAHAM - 24 April 2023

" See 3. Above Would not recommend Autoeurope/Drivalia again. "

" Took a long time to get the car as only one person at the desk. Didn't have the car we requested. The Lancia we got was ok but had no water in the windscreen washer; coolant level was low as shown on dash screen and dirty floor. Our flight back from Verona was cancelled due to strike action across Italy so we flew back a day early from Venice airport to Gatwick. Had to pay a Euro70 drop off charge as a consequence . There was no one at the car rental return at Venice airport. Eventually managed to speak to someone at Drivalia and told to leave the car key with Italyrental. So no one to check car and sign off the return at Venice airport. I asked for refund of 1 day car rental due to cancellation of my return flight and was told to request this via Autoeurope. Waiting for a response. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 5

VERONA, IT - Reviewed by ALLISON - 20 April 2023

" The car was ok, and would use again, better receptionist and clearer collection location and drop off would help "

" Receptionist was bad, very bad, partner speaks fluent Italian and English, yet communication. Was poor "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by DENDY - 06 April 2023

" In addition to box 3, insurance wasn't properly explained to me at the time of booking therefore, I had to pay an extra €198,00 at pick up in order to be adequately covered for the hire period. "

" Directions for pickup were not at all accurate. The lady kept hanging up everytime I tried calling to ask for directions to the pick up. Me and my 3 children waiting nearly 2 hours for the shuttle to finally come from 2 miles away and pick us up to take us to the pick up point; which wasn't at Verona airport Arrivals as directions stated. I rang again on the final day of hire to ask for guidance on a number of queries, to being constantly hung up again. I received a call back nearly 1 hour later. Not at all informative or consistent with communication. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANTONY - 29 March 2023

" Only because I assume you have had this complaint before and have done nothing to correct it. You directions are to go to P5 ro collect the shuttle, there is no P5 "

" The process of finding the office was awful and I speak a little Italian, the description of where to go was just plain wrong and could have been sorted very easily. The bus taking us to the rental office had no markings of Noleggiare so was impossible to tell you were in the right place. Having said all of that I would use them again now I know where to find them. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DAVID - 15 March 2023

" very good experience, nice car. "

" very good experience, great car. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by MARION - 15 March 2023

" Once again a stress free rental using Auto Europe and Europcar at Verona Airport. As mentioned in all my previous reviews, the service provided by both companies is exceptional - booking process, pick up/drop off, vehicle and customer service. In particular the professionalism, friendliness and efficiency of the Europcar staff (Paolo, Emanuele and Diego) at Verona Airport. Member rates are also extremely competative. I have no hesitation in recommending both companies who will continue to be my chosen car hire rental operators at VRN. "

" Once again a stress free rental using Europcar at Verona Airport in conjunction with Auto Europe. As mentioned in all my previous reviews, the booking process, pick up/drop off, vehicle and customer service are exceptional. In particular the professionalism, friendliness and efficiency of the Europcar staff (Paolo, Emanuele and Diego) at Verona Airport. Member rates are also extremely competative. I have no hesitation in recommending both companies who will continue to be my chosen car hire rental operators at VRN. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by KEVIN - 11 March 2023

" I have been using Auto Europe for many years now and found booking to be very straightforward. Rental charges are as stated and the car hire companies have always been expecting me when I arrive. For this rental, I decided that we would need a larger car after making the initial reservation and making the necessary change was easy to do on-line. A full refund of the original booking and the charge for the new larger vehicle was done very quickly. Great job Auto-Europe !!! "

" The staff at Sicily by car in Verona were welcoming and helpful. They highlighted where there were scratches and small dents in the car and we were on our way quickly. The car overall was in a good condition and drove well. At the end of the rental drop off was quick and the final invoice and vehicle condition report arrived by e-mail very quickly. I was very satisfied and impressed with Sicily by Car and would not hesitate to use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by STEPHEN - 01 March 2023

" All good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PHILIP - 27 February 2023

" Pick up instructions would have been better if sent beforehand rather than have to call on arrival and then go back and forth with instructions on where to go, check in was a long process due to only one person to deal with all customers, apart from that a smooth process "

" Pick up instructions would have been better if sent beforehand rather than have to call on arrival and then go back and forth with instructions on where to go, check in was a long process due to only one person to deal with all customers, apart from that a smooth process "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VERONA, IT - Reviewed by VALENTINE KEVIN - 24 February 2023

" All ok except 3 above "

" Fine .. except I had an unexplained charge to my debit card on E 29.28 after my return from Italy ... car fuel was full and no marks ...so please advise "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by TIMOTHY - 21 February 2023

" This happens often. Whatever car we book, we always end up with something a lot smaller and more rubbish. Last time we booked a Peugeot 5008, and all they had was a Renault Clio. !!! Its a joke. "

" Booked a Land Rover Discover or Similar. (i.e large SUV!!) Received a Cadillac XT4 (i.e compact SUV!!) It was a massive squash to fit in. Hopeless. I paid extra to get a larger car (which we needed) then I get a smaller car anyway. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

VERONA, IT - Reviewed by KARL - 24 January 2023

" See for Sicily by Car "

" Car was not ready when we arrived to collect. Tyres had quite low tread so going into the mountains for skiing meant we lost traction a number of times. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by HIDEO - 10 January 2023

" Very good. Will used it again. "

" When I arrived at the counter so it was very quick service. The staff was nice and good English speaker. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by NICHOLAS - 25 December 2022

" Entirely smooth experience. "

" Excellent value "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VERONA, IT - Reviewed by FABIO - 15 December 2022

" The process with autoeurope was ok but the process for to a reservation change was not pleasant. "

" I had unexpectedly to change the reservation to drop off the car in a different location from the pick up one. The experience with the call center was very painful: longer waits than advised on the phone, staff not trained and charging more than it was due. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by MARION - 13 December 2022

" As in previous reviews, I have booked with Auto Europe and Europcar at Verona Airport for several years and have always found the booking process, customer service, actual car rental and standard of vehicles excellent. For these reasons I will continue to use both companies when visiting this beautiful part of Italy "

" I have used Europcar at Verona Airport for several years and as detailed in previous reviews, I have always found the staff friendly, efficient, professional and willing to go the extra mile to assist. Picking up/dropping off the car at this station is always hassle free and the standard of vehicles is excellent. Although not always the cheapest, rates are extremely competitive and come with the confidence of knowing you have booked with a reliable and reputable operator. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VERONA, IT - Reviewed by MICHAEL - 18 October 2022

" I had to pay 300 euro at the counter at Europcar. The salesperson said for a deposit but this has not been refunded. I did agree to take the insurance of 68 euro in total and a one way fee of 79 euro but there is a difference of 150 euro still "

" I had to pay 300 euro at the counter at Europcar. The salesperson said for a deposit but this has not been refunded. I did agree to take the insurance of 68 euro in total and a one way fee of 79 euro but there is a difference of 150 euro still "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by DAVID - 15 September 2022

" Auto Europe are fine if you just want to make an initial booking. Once the booking has been made, there the help ends!!! We tried on five occasions to call the number given to elicite help in making the urgent last minute changes regarding the return of the car ( see above) on 4 of those, we were cut off half way through the call. On the 5 th occasion I was told that you could not help. In conclusion, I don't think we will use Auto Europe again to book a car hire as there is no onward support. "

" Avis were really helpful and friendly. We did however need to make an emergency change to our return date, ( reduced by one day and to a different Milan Airport.) although able to contact them initially by their automated phone system in English, as soon as the call was put through to the airport, it was picked up in Italian. So we couldn't actually speak to anyone to talk about this prior to the return. However once at the airport, Avis were brilliant. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 8

VERONA, IT - Reviewed by FELIX - 10 September 2022

" Very easy to deal with "

" Insurance cover us a bit misleading when booking "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by RICHARD - 04 September 2022

" Very positive, very happy "

" Anna at check in was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANDREW - 31 August 2022

" The car cost over 2x similar rental 1 year ago. "

" We arrived 90 minutes after the contracted pickup time, we were told "the Voucher is time limited, there may not be a car available to you due to you being so late". Also we were told the crocheted had no scratches, but it had many. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by JENNIFER - 28 August 2022

" Very straightforward, good price and friendly service. "

" Very friendly and good advice at point of rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MICHAEL - 15 August 2022

" All comments as above. I have no great issue with autoeurope but I'm afraid my overall experience was severely tainted. "

" The key issue is that I paid an extortionate amount (circa £600) for an Opel Corsa which had substantial rear end damage including some plastic panelling rubbing onto the tyre as a result of a previous collision. I fully understand global car shortages and supply versus demand but the price would be extortionate for a pristine car, never mind a badly damaged one. The extent of the damage wasn't expressed clearly at the desk. I also found additional damage which I took extensive video and photos of. So no, no a product of value whatsoever. At the drop off there was no one there for 15 minutes so had to wait. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VERONA, IT - Reviewed by MATTHEW - 06 August 2022

" Thank you "

" Lovely staff at airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PETER - 01 August 2022

" ,Recemmnedation scores lower, just because I don't recommend services normally "

" .Good - check in could have been sleeker "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by DOMENIC - 01 August 2022

" Auto europe was fine, Sixt OK, vehicle had low milage but plenty of scratches. And it was expensive, including the extra insurance. A new scratch would cost Euro 1000 without the insurance. Too expensive "

" it was incredibily expensive compared to past rentals. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VERONA, IT - Reviewed by JULIAN - 24 July 2022

" All fine although the return drop off a bit confusing as we were given no formal paperwork "sign off" of the car (or none digitally afterwards)- just left with a lady in the car park who spoke no English so hopefully no retrospective comeback! "

" Everything was fine although the return drop off a bit confusing as we were given no formal paperwork "sign off" of the car (or none digitally afterwards)- just left with a lady in the car park who spoke no English so hopefully no retrospective comeback! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JULIAN - 05 July 2022

" Auto Europe was fine for booking "

" Cars not properly checked over. Came with no screen wash so had to pull off the autostrada when it got dirty. Previous time with Sicily by car, the car provided had a flat tyre and warning light on the dash regarding this but decided to give them another go. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 3

VERONA, IT - Reviewed by DAVID - 05 July 2022

" . "

" . "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VERONA, IT - Reviewed by RICHARD - 04 July 2022

" Easy to see pricing comparisons with no hidden extras "

" Efficient car collection experience with no wait and minimal paperwork "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MALCOLM - 26 June 2022

" Car was somewhat battered but this was all pointed out at pickup. Renault Clio did the job but discovered on refuelling fuel gauge was faulty. Beware of extra insurance selling at pick up! "

" Slick efficient speedy service at pick up and drop off. No more than ten minutes to get car, five to drop off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by NICHOLAS - 23 June 2022

" Nothing to add "

" Particularly pleased as we turned up early for the booking by about six hours due to a flight change and the team were able to accommodate us and let us get on our way. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MARION - 21 May 2022

" Once again a seamless booking process with Autoeurope combined with the excellent service provided by Europcar at Verona Airport played a huge part in the enjoyment and success of my trip to this beautiful part of Italy. "

" Excellent service once again from Europcar at Verona Airport. On this occasion my flight to VRN was delayed and as the Autoeurope office was closed, I contacted Europcar direct by email. An immediate response reassuring me that they and my car would be waiting when I arrived avoided unnecessary anxiety and was very much appreciated. The warm welcome and efficient, professional service from Emanuele on arrival served to remind me why Europcar have been my preferred car rental operator in Verona for many years. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DEREK - 28 April 2022

" Comments as above for euro car. Process for booking vehicle was easy ! "

" No one showed me around the vehicle on pick up. I had to return to office to highlight undocumented damage. Very strongly advised to take out full cover, reluctantly I did. On return no one around to accept vehicle or paperwork, other hire firm staff were available. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 6

VERONA, IT - Reviewed by LEWIS - 24 April 2022

" Easy to book "

" The staff at the SIXT desk were very helpful and friendly. A great start to the holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARK - 03 April 2022

" Excellent! "

" Very Good experience. Great car at a great price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARION - 23 March 2022

" I would have absolutely no hesitation in recommending Autoeurope and Europcar to anyone looking to hire a car at Verona Airport. As a repeat customer for several years, the seamless operation and customer/vehicle service provided by both companies is excellent. "

" As a repeat Europcar Customer for several years, I have nothing but praise for the professional, efficient, personal and friendly service provided by the staff at Verona Airport - huge thanks once again to Emanuele, Paolo and Diego. The standard of vehicles has been consistently excellent on all my trips. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PHILIP - 21 March 2022

" Very easy to book "

" Can't fault the car or the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ADRIAN - 17 March 2022

" Another successful hire via Auto Europe "

" Pleasant staff, efficient pickup & an upgrade as the booked vehicle was not available. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by BRUCE - 15 March 2022

" The screen washer did not work, clearly the vehicle was not checked efficiently. The boot was dirty, therefore not cleaned properly. "

" Staff were fine, although no explanation about any features of the car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VERONA, IT - Reviewed by JULIAN - 09 March 2022

" Nothing else "

" Wasn't impressed that car was provided with a flat tyre and warning light on dashboard. Another adequate car was provided "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VERONA, IT - Reviewed by GORDON - 04 March 2022

" After our initial flight was cancelled I was unable to collect the car until the next day and I was very disappointed when Auto Europe initial response was to cancel my booking and make a new one, and pay a change fee. However, after a discussion they put me through to the supplier in Italy and they had no issues with holding the car to the next day, with no additional costs. The lady in front of me when picking up the car was in the same situation as me and she had done the cancel and re book option which was totally unnecessary. Not only did she pay a cancellation fee the new booking was more expensive. I'm unlikely to use Auto Europe again "

" It was further away from the airport than expected and while there was only 1 other person in front of me when collecting the car it took a while and there was only one person serving. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PAUL - 09 February 2022

" Simple to book and great value. Long-time Auto Europe customer. "

" Very efficient, great car, no spurious additional charges to dispute, which is refreshing! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by LUCA MORENO - 17 November 2021

" The car was good clean and new! "

" I am happy with the quality car they provided. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by GIANNI - 01 November 2021

" I emailed my complaint to Auto Europe and was advised to follow up my complaint once the rental was concluded. This does not help me resolve the issue with the car at time of rental. Very poor customer service "