AUTO EUROPE VERONA, ITALY Car Rental Reviews

VERONA, IT - Reviewed by LEWIS - 24 April 2022

" Easy to book "

" The staff at the SIXT desk were very helpful and friendly. A great start to the holiday. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARK - 03 April 2022

" Excellent! "

" Very Good experience. Great car at a great price. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARION - 23 March 2022

" I would have absolutely no hesitation in recommending Autoeurope and Europcar to anyone looking to hire a car at Verona Airport. As a repeat customer for several years, the seamless operation and customer/vehicle service provided by both companies is excellent. "

" As a repeat Europcar Customer for several years, I have nothing but praise for the professional, efficient, personal and friendly service provided by the staff at Verona Airport - huge thanks once again to Emanuele, Paolo and Diego. The standard of vehicles has been consistently excellent on all my trips. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PHILIP - 21 March 2022

" Very easy to book "

" Can't fault the car or the service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ADRIAN - 17 March 2022

" Another successful hire via Auto Europe "

" Pleasant staff, efficient pickup & an upgrade as the booked vehicle was not available. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by BRUCE - 15 March 2022

" The screen washer did not work, clearly the vehicle was not checked efficiently. The boot was dirty, therefore not cleaned properly. "

" Staff were fine, although no explanation about any features of the car. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VERONA, IT - Reviewed by PAUL - 09 February 2022

" Simple to book and great value. Long-time Auto Europe customer. "

" Very efficient, great car, no spurious additional charges to dispute, which is refreshing! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by LUCA MORENO - 17 November 2021

" The car was good clean and new! "

" I am happy with the quality car they provided. Thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARION - 26 October 2021

" After a covid enforced absence of two years, it was a pleasure to be welcomed back to Verona by the staff at Europcar. I have used Europcar at Verona Airport for several years and have always found the staff friendly, efficient, professional and happy to go the extra mile. Excellent customer and vehicle service. Would not use any other car rental company. Thanks again Paolo and Emanuele. "

" Once again excellent service from Europcar in Verona. The entire booking and rental process was seamless. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MICHAEL - 27 September 2021

" I have been renting cars with AutoEurope in Europe for more than five years on the basis that they are very reliable and helpful. I look forward to using them again! "

" I have been renting vehicles in Europe, particularly, Italy, for more than 30 years and I have never had such an agreeable experience than at Verona airport. Simona was the consummate professional - helpful, competent, and cheerful, and even took time to telephone us during our time in Italy to ask how we were getting on with the vehicle (Simona had kindly upgraded us to a larger, more comfortable car!) Although a little more expensive than other car rental companies, the difference was so marked that it was more than worth it. I will certainly be renting with Sixt again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by BRENDAN - 25 September 2020

" Excellent service and great staff... "

" Locauto are always my firsh choice when booking a rental car in Italy!! "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by NADEEM - 01 March 2020

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by CHRISTOPHER - 12 November 2019

" I HAVE USED THEM BEFORE ON SEVERAL OCCASIONS AND ALWAYS BEEN VERY HAPPY "

" OVERALL MY EXPERIENCE WITH SICILY BY CAR WAS VERY GOOD RIGHT FROM PICK UP TO DROP OFF. THE ASSISTANT AT THE COUNTER WAS PARTICULARLY HELPFUL AND FRIENDLY, BOTH ON COLLECTION AND DROP OFF. I WOULD USE THEM AGAIN "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by CLARE - 02 November 2019

" Great experience would recommend this company "

" Staff were friendly and helpful. Car was new and clean "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHN - 08 October 2019

" Have used before very good "

" Good overall experience, only wish we could have car we booked (Volkswagen t roc ) instead had(peugeot 2008)which was ok and did the job. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by DAVID - 06 October 2019

" Excellent service "

" All went very smoothly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MICHAEL - 18 September 2019

" Great "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARTIN - 18 September 2019

" Always competitive "

" Good car Good service by the check in team "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARTIN - 16 September 2019

" Good company "

" We where very pleased espcially when we returned the car. We where running late and the guy was there and "signed the car of" straight awsy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by IAN - 10 September 2019

" Very easy to book Good choice of cars Reasonable value for money "

" Very nice staff. No hard sales. Very efficient. Only negative was that it was a bit hard to find the office at Verona rail station. Needed better / more helpful directions "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by ROBERT - 09 September 2019

" A very efficient and cost effective service. "

" A very efficient collection and drop off process with no issues at all. I'm aware that some customers, having pre-booked vehicles, found that there was no vehicle available but we had no problem. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MICHAEL - 09 August 2019

" Auto Europe very good, the issue was with Enterprise "

" The collection took a long time, around 15 minutes per customer, and it was confusing where we were supposed to pick the car up from "

Overall Value: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 9

VERONA, IT - Reviewed by MICHAEL - 30 July 2019

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MICHAEL - 24 July 2019

" The sat nav wasn't easy to operate but otherwise a good car for a good price. "

" Good. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by BARRY - 19 July 2019

" Auto Europe always have great deals on hire cars. "

" Pick up of Hire car was easy and hassle free. Staff were very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PETER - 10 July 2019

" Trustworthy and excellent value for money. Will definitely use again whenever I am in Verona or north Italy. "

" My car hire experience was great - from start to finish. The vehicle was perfect - and with less than 10k road miles! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by LUCA MORENO - 10 May 2019

" Al good drop off was very fast! "

" Budget, is a budget company so staff is limited but the experience was good. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ELIZABETH - 11 April 2019

" The website was user friendly and I was able to manage the booking with ease and speed. "

" I found the reception staff at Verona Airport excellent. The turnover time for collection and return was efficient and speedy. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VERONA, IT - Reviewed by JAKUB - 12 February 2019

" Enjoyed the ride and vacation. "

" Everything was all right. No issues whatsoever, got offered choice of tho other similar cars when picking it up. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by RONALD - 28 January 2019

" good rates and all the suppliers in one place "

" everything went very smoothly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANURAG - 29 November 2018

" My Experience was fantastic. I recommend autoeurope for renting cars in Europe "

" Amazing service by ALAMO by ENT @ Verona Porta Nova Station. Keep it up guys. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by CHRISTOPHER - 22 November 2018

" All was very good. Little bit of a wait on arrival to pick up car, but service was good and vehicle in good condition. "

" All was very good. Little bit of a wait on arrival to pick up car, but service was good and vehicle in good condition. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VERONA, IT - Reviewed by MICHAEL - 30 October 2018

" All round very good. "

" Very well looked after. Speedy and efficient service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHN - 30 October 2018

" See above "

" All worked very smoothly thank you! "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by HARVEY - 15 October 2018

" very good "

" excellent "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PHILIP - 06 October 2018

" Easy and hassle free "

" Really simple no hassle hire "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by VINCENT - 01 October 2018

" Hard to find a fault "

" Friendly efficient staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by BO - 17 September 2018

" This is our second time with Auto Europe. The great services provide by auto Europe and Sicily by Car made our holiday very smooth. "

" We missed our connection flight and arrived 4 hours behind schedule. When we spoke to the staff, she was very kind and promised to be there for us. Once we got there, she provided very comprehensive information about the car etc. The returning process was very easy as well. We had great experience with Sicily by Car. Thank you very much! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JEFF - 06 September 2018

" Very happy with the service provided and the car. "

" Very happy with the service provided and the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by STEVEN - 13 August 2018

" Easy booking system with no hidden extras. you knew what you could get and what the extras were if you required them. "

" Extremely happy with the service. the staff were very helpful and friendly. The vehicle was top notch. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANITA - 05 August 2018

" All went well with Auto Europe "

" All reasonably efficient. Vehicle had a number of scratches and dents but they were all noted. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VERONA, IT - Reviewed by BARRY - 01 August 2018

" Staff were very friendly and helpful. "

" Pick up & drop off was very easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DEAN JOHN - 21 July 2018

" Lovely time, spend 4 days visiting family and it was all smooth "

" It was easy to rent, collect and return. A bit of a problem with information around the area but nothing else really "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by VERA - 19 July 2018

" Easy and efficient service "

" Efficient at pick up and drop off "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by MATTHEW - 09 July 2018

" No problems at all, very professional "

" Very prompt and professional on arrival. Car was as stated, no problems at all. Drop off was easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by GEORGE - 07 July 2018

" All went to plan "

" No problems "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ROBERT - 26 June 2018

" Low cost but great service. Recommended "

" All went smoothly and car was pristine. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by COLIN - 25 May 2015

" Auto Europe gave me a good choice of rental companies, and booking was quick and easy. "

" Very helpful at reception and the car supplied was excellent and good value. Would definitely use Locauto again. "

VERONA, IT - Reviewed by GRAEME - 24 April 2015

" Auto Europe is always my default for car rental and 99% of the time, I have found the best deals here. As importantly, information is laid out clearly and concisely. "

" The service was good and no fuss made when I stated I have my own annual Excess Insurance. "

VERONA, IT - Reviewed by IAN - 09 April 2015

" Easy to use site - straight forward search "

" Good value - friendly staff "

VERONA, IT - Reviewed by CAROLINE - 23 March 2015

" Good choice of cars at reasonable prices "

" Quick and helpful "

VERONA, IT - Reviewed by LUIGI - 28 January 2015

" excellent deal! "

" excellent experience and car , the car was brand new! "

VERONA, IT - Reviewed by EDWARD - 11 January 2015

" The experience was completely trouble-free, from the booking process through to picking up, driving and returning the vehicle. "

" The ony problem (very minor) was finding 'Smile', the location of which was identified by a very small notice at the Maggiore desk. From then on, the staff were helpful and the paperwork process was easy. "

VERONA, IT - Reviewed by JOAO - 29 November 2014

" Normally have the best prices. "

" Car was dirty inside, covered in scratches and bumps, almost embarrassing to drive it around, windscreen wipers in awful conditions, when was raining I couldn't see anything. "

VERONA, IT - Reviewed by NICHOLAS - 24 October 2014

" Auto Europe have a clear and efficient website system which works well. Good communications. Great prices. "

" Very straightforward process. Since we had paid up in advance including insurance and no excess etc there was nothing else to pay - other suppliers have tried to impose more charges locally on us but not this time. The car was ready, did exactly what is was supposed to, and the handovers at both ends of the arrangement were easy. The customers at Hertz, Europcar etc were still standing at the desk when we drove past. Awesome. "

VERONA, IT - Reviewed by JOHN - 16 October 2014

" Easy booking system, good rate. "

" Easy pickup and drop off. No Queues. Someone met us at drop off and checked car while we waited. Very efficient. "

VERONA, IT - Reviewed by HEATHER - 21 September 2014

" We're used Auto Europe many times and have always found the website easy to book rental cars and a very easy and at a competitive rate. Also when ut was necessari to contact you be phone for a query the staff were most friendly & helpful. "

" Our 1st time using Maggiore, friendly & efficient staff at the counter AND a free upgrade too! "

VERONA, IT - Reviewed by CHRIS - 18 August 2014

" Fantastic service from both sets of customer service representatives "

VERONA, IT - Reviewed by ROBERT - 15 August 2014

" Excellent deal, excellent people, excellent service, excellent car. No fuss. "

" Excellent deal, excellent people, excellent service, excellent car. No fuss. "

VERONA, IT - Reviewed by PHILLIP - 09 August 2014

" Online booking - no direct contact. Car as expected. Non issues so far, lets hope the hire company think the same and I get noextra charges "

" Not too easy to find them, poor signage, not clear part of Hertz desk "

VERONA, IT - Reviewed by CHRISTOPHER - 29 July 2014

" Trouble Free ! "

" Great, nice car too. "

VERONA, IT - Reviewed by JOHN - 20 June 2014

" The booking process and confirmations emails etc, met my expectations. "

" Upon arrival we were told there are no cars in the class we had ordered available so we were offered a smaller car or a larger car. We decided on the larger but we were left disappointed as the cigarette lighter did not work which meant we could not use our GPS. We then had to ask for a replacement car but was only offered a car smaller than what we had paid for. After a "discussion" we were eventually offered a suitable replacement, for which I thank you. However, you had a request of our order in advance so I would expect to be offered the car we requested or a larger one; I do not expect to be offered a car that was too small for us and our luggage. Thank you for your interest. "

VERONA, IT - Reviewed by ANNA - 16 June 2014

" Good value. "

" Local operator Locauto provided an impeccable service. Friendly and there was no waiting to pick up/deliver the car. Highly recommended. "

VERONA, IT - Reviewed by RONALD - 18 March 2014

" No option in booking form for snow tyres which we needed for driving in mountainous region., Local rental station told us we should have prebooked these. We were able to upgrade on payment to a vehicle with winter tyres but payment was more than we would have expected and increased rental cost considerably. Local agent helpful and vehicle satisfactory except that window washer pump did not work - no car should be rented out without window washer working.l Windscreen gets filthy on motorway at all times. On the plus side the actual booking was straightforward, contact by phone with Auto Europe helpful and so I would use again but would check out by phone for any special unlisted requests. "

" See above ref non-working windscreen washer. Local garage diagnosed pump failure (water tank was full) but I was on holiday with limited time so had to manage using bottled water to keep windscreen clear/clean.. "

VERONA, IT - Reviewed by JONATHAN - 18 February 2014

" Good customer service but problem with small print in terms and conditions dealt with unfairly I thought. "

" No problems "

VERONA, IT - Reviewed by VALENTINE - 13 January 2014

" All fine .. easy to deal with ... telephone reps generally know their business "

" Tried to give us a Golf Cabrolet with restricted boot - which we declined - as we needed to put on board luggage and skies and ski gear - so then they gave us a Opal Astra estate car - which was fine - had a few knocks and bumps on it after having done some 82,000 k . But it ran well and the winter tyres were a godsend - being that we were travelling to and staying in the Dolomites. So in the end can't fault it. We will def use them again. "

VERONA, IT - Reviewed by PHILIP - 21 October 2013

" Booking all done through the internet, very helpful and efficient service, which included us switching our holiday dates due to changes made by our travel agent . Philip Craft "

" Fantastic, polite, friendly and efficient service both at pick up and drop off. Philip Craft "

VERONA, IT - Reviewed by ROBERTO - 16 October 2013

" easy to use value for money "

" hustle free "

VERONA, IT - Reviewed by MICHAEL - 04 August 2013

" Very transparent in how they do their business. It will be good if they can remind customers that they need to bring their credit cards as a deposit in case of eventualities. "

" Good with people and will explain all you need to know. "

VERONA, IT - Reviewed by KATARZYNA - 11 July 2013

" On-line booking was quick and easy, but not all charges were clearly mentioned. We were forced to give flight times and numbers eventhough we didn't arrive by plane. Otherwise we were very satisfied with your service. "

" Good company, good cars, good service. The only problem is their location few km from the airport, very difficult to find withouth gps. "

VERONA, IT - Reviewed by MICHAEL - 19 June 2013

" Your side is just fine. The new website layout showing the car options and who from is excellent. Keep it up! "

" I've never had such a bad experience with a hire car company in 30 years. I booked a VW Passat Estate because I had 3 adults & 2 babies + gear. I had a car with Locauto in April and that was fine. When I returned it, I checked again that they understood the requirement and would allocate the right car; they said they did. When we arrived, late evening, they only had a Mercedes B Class, which is smaller. Their argument was that it was 'in the same category'. I had no choice and it was a nightmare. Also, the car was very battered, even for Italy. In the gloom of the car park, it was impossible to check the car for so many scratches and dents. On return, they claimed I'd added a small scratch and charged me €200! I have written to their HQ... "

VERONA, IT - Reviewed by CHRISTOPHER - 15 May 2013

" Great service, very helpful and knowledgeable staff. "

" great car, helpful staff and no problems when dropping off! "

VERONA, IT - Reviewed by CHRISTOPHER - 15 May 2013

" Great service, very helpful and knowledgeable staff. "

" great car, helpful staff and no problems when dropping off! "

VERONA, IT - Reviewed by GANESH - 20 February 2013

" An efficient and easy to use service both on-line and telephone support "

" Good service, although the vehicle had suffered some additional damage to that identified on the paperwork on pick-up, the desk was very quick to amend and sign-off. "

VERONA, IT - Reviewed by GEOFFREY - 12 February 2013

" Very efficient easy to deal with "

" Our only problem was that the car did not have winter tyres which we were told were compulsory in the mountain area of Italy. The man at the desk spoke very good english and was extremely helpful "