VIAGGIARE ITALY Car Rental Reviews

PALERMO, IT - Reviewed by GEORGIA - 19 September 2025

" Terrible, would never recommend "

" Had an awful, mechanically unsound car that was given to us filthy and in poor condition "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by KEVIN - 18 September 2025

" Overall not that great from this Company. "

" No one at desk for pick up, had to go looking. Car, though value for money, was not the cleanest and windows were dirty. Again at drop off no one available and had to look for staff. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 3

CATANIA, IT - Reviewed by STEVE - 17 September 2025

" Tbf Auto Europe appear to be legitimate and customer service tried to resolve issue .we both recognised that viaggiare representative was not helpful or interested in resolving a problem .All other rental companies accepted my documents to enable me to rent vehicle "

" Viaggiare representative refused to provide vehicle .had to rent from another. Company no issues .shame that you have individuals with no customer service skills operating in this industry "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PESCARA, IT - Reviewed by ZOE - 14 September 2025

" No problems with your platform, it would be helpful to see iwhen you take payment for the vehicle as some companies do not take payment until collection of the vehicle. The type of vehicle stated like a Fiat Panda, when the actual vehicle was a very poor relative to that. "

" Quite possibly the worst car I have ever driven, it was made in India and ate fuel.. There was a mix up with the car I was given and a key left in the vehicle which I thought was a spare until I later discovered was due to my being given the wrong car. Staff appeared to blame me for the error and as good as threatened me until I found them a solution for returning the key back to them. It caused me considerable upset and distress quite frankly. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by EDWARD - 09 September 2025

" A very good price but with inconveniences! Sicily is not a good place to be driving with concerns over insurance cover. "

" It was not made clear enough that this was an off airport operation. We had difficulty finding the pick up point and then an unecessarily aggressive driver told us he would only take the main driver. This left my wife, my son on crutches, his pregnant wife and a 22 month old child at the airport. On arrival at the site I was directed the wrong place. The desk staff were good although it was difficult to get a safe child seat. The car I was expecting was a Skoda Kamiq or similar. I was given a Ford Tornio. This is like a van with windows! But at least there was plenty of room. On the way back it was suggested the bumper had been damaged during my hire. Luckily I had photographs proving it was pre-existing damage. I do hope I will be returned my 900 Euro deposit soon!! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ELIZABETH - 09 September 2025

" On line booking fine... "

" Car had dead battery after 4 days and roadside assistance said to change the car. Had to return to Catania and waited 1.5 hours. Then given car in lower catergory. And finally had to pay 190 euros immediately for roadside assistance plus 95 euros later for mileage for said assistance. Not ok. Not our fault they gave us a car with v old battery. Will not use Viaggare again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 04 September 2025

" None "

" The car had multiple dents and a chipped windscreen on pick up. After drop off a 250 euro charge was put on my card with no explanation. I contacted them by email for further information and have not received a response "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VERONA, IT - Reviewed by MARK - 04 September 2025

" I have used Auto Europe several times, but the response I got regarding the issue, was unhelpful at best "

" Absolute disgrace!!!!!!! Our flight was delayed, so we arrived to pick up the car 1 hour 13 minutes late. When the receptionist finished dealing with the customer at the desk, we approached. we handed over the paperwork for the car we had already paid for. She looked at the computer screen, then pushed back with a big smile and said the booking had been cancelled. When i questioned what she meant. With the biggest smirk, told me the system automatically cancels any booking after a hour. I asked her to explain, she laughed and said that is the system, and there was nothing she could do, and I would not get a refund but i could try. She deliberately did not give me a cancellation report until, the couple behind us who were also on our flight, told us to ask for one. We were only allowed to take a photo of it. The young woman was vile and a disgrace to any company. I have used the company on many occasions over the years, and have never received such dreadful customer service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by DAVID - 04 September 2025

" Booking experience was fine but Viaggiare assistant suggested that using Autoeurope meant our booking lacked some of the benefits other booking systems may have. "

" Overly pushy when trying to sell their excess cover - would not give in even when I assured them multiple times I had separate excess insurance. I was told by counter staff that because I booked the car through Auto Europe, if we had a breakdown we would not be entitled to another car and also any breakdown we would have to pay a fixed fee plus additional charges per km for recovery - is this a true policy when booking through Autoeurope? I insisted on not needing to purchase their excess cover and assistant told us they were giving us a higher value car than we booked therefor the excess costs would be even higher and that was the only car currently available. The Opel Corsa we eventually got had multiple dents and scratches on all sides , interior was not clean and screen wash ran dry on first drive. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PESCARA, IT - Reviewed by MARK - 31 August 2025

" Not a great experience at all, quite poor service and a very poor level of hire car. "

" Our flight was delayed by around an hour and on arrival, the Viaggiare office was closed. I had to call an Italian number and although he said he was arriving, it took around 30 minutes, delaying our evening further. The car we were given was not as expected and was in fact a very low grade Mahindra. We were very unimpressed. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by PIETRO - 30 August 2025

" Pick up in time "

" I arrived late for pick up and had to pay 100 euro because auto europe cancelled my booking car was dirty "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 5

VENICE, IT - Reviewed by MAX - 28 August 2025

" I am writing to formally express my dissatisfaction with the vehicle substitution that occurred during my recent car hire. I had specifically booked and paid for a Kia Sportage, a well-regarded compact SUV known for its spaciousness, performance, and comfort. However, upon arrival, I was provided with a Toyota Corolla Cross, which falls short in several key areas and does not meet the standard of the vehicle I reserved. To illustrate the disparity between the two vehicles, I have outlined a detailed comparison below: Vehicle Comparison: Kia Sportage vs Toyota Corolla Cross Feature Kia Sportage Toyota Corolla Cross Boot Capacity 587 litres 425 litres Engine Power Up to 252 HP Up to 197 HP Fuel Efficiency As low as 1.20 L/100km (Hybrid) Approx. 5.10 L/100km (Hybrid) Interior Space More spacious cabin More compact interior Infotainment System 12.3-inch touchscreen 8-inch touchscreen Transmission Options Manual & Automatic Automatic only Warranty Coverage 60 months / 100,000 km 36 months / 60,000 km The Kia Sportage offers significantly more boot space, engine performance, and interior comfort, making it ideal for longer journeys and family travel. Its advanced infotainment system and broader warranty coverage further underscore its superior value. In contrast, the Toyota Corolla Cross is a more compact, less powerful vehicle that does not align with the expectations set by my original booking. I understand that substitutions may occasionally be necessary, but in this case, the replacement vehicle was not equivalent in class or capability. I respectfully request appropriate compensation for this downgrade, whether in the form of a partial refund or a credit toward future bookings. Please let me know how you intend to resolve this matter. I look forward to your prompt response. "

" I ordered a Kia Sportage and received a sub standard Toyota Cross. This was smaller than the Kia. I was happy to use it as the car park was a 15 minute walk outside in the sun. With 2 young children and my wife, I wasn't going to walk back in the blistering sun when I could fit my suitcases in. I am 6 ft tall and struggled to fit in the vehicle. There were several scratches on the vehicle but the inside was clean. I want a partial refund as I did not get a like for like car which I expected. I previously owned a Kia and the driving experience was not the same and I have seen no justification in any of the feedback as to why a Kia sportage is like for like with a Toyota Yaris Cross. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by DAVID - 24 August 2025

" Auto Europe were good hit Viaggare were terrible and would tell people to avoid at all costs "

" Tried to give us a smaller car than we had booked and then charge us for a larger car. Pick up took over and hour and drop off took about 30-45 minutes. They were awful. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ALI - 21 August 2025

" when i paid for car rent it includes with the price the comprehensive insurance however when i get to viaggare they said it didnot inlude so i have i have to pay again .. sounds like scam as they agreed. autozone needs to refund me first that insurance price i paid. "

" i paid viaggiare for comprehensive insurance again as they said autozone didnot add the insurance i bought from them which i find it odd and to me sounds like a scam "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by DAVIDE - 19 August 2025

" It was ok. They provided the best offer. And it came with a free additional driver For whichever reason the voucher could not be amended online. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by RYAN - 14 August 2025

" If I manage to get my complaint resolved satisfactorily via Auto Europe I would recommend as there was no fault with my booking but I would not use Viaggiare again "

" When we arrived at the pick up location the premises are so small it can only cope with a couple of customers inside at a time. I had to stand outside in the heat of the day for approx 30 mins before I was served. Once inside the representative was insistent that I took out further insurance, which was not required as we had already taken out the required insurances via Auto Europe and our travel insurance. I was not able to resolve this due to the language barrier and paid up so my family could get to our hotel . I called Auto Europe when I arrived at my hotel and followed up with an email about the issues at collection copying in Viaggiare although Auto Europe responded Viaggiare neither acknowleged or responded to my complaint. The car was filthy outside which made it difficult to see the reported damage on the vehicle, I also noted a significant scuff on the passengers side which had not been recorded on our documentation. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CATANIA, IT - Reviewed by NATALIE - 14 August 2025

" No issues with auto Europe "

" Rude staff when picking up the vehicle Made to wait over an hour to collect the car when there was only 3 people in front of us Charged 50 euros for being late even though we weren't and didn't collect our car until 10.50pm Offered a manual car even though we paid for an automatic which was then resolved by framing it as an "upgrade" "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by MAXIM - 13 August 2025

" I used AutoEurope before and always had good experience. Full cover insurance is definitely a big advantage as it helped me recover the big charge that I had to pay to the rental company. "

" The car was nearly new, clean and in very good condition, so pleased with that. The staff offered to buy their own insurance but it was too expensive and I declined as I had purchased full cover insurance from AutoEurope. Unfortunately, someone scratched the bumper while it was parked. When returning the car, an employee examined the car and found some other 'damage' which I didn't agree with. I also found that one of the marks was on the photo I took at pickup but it was not on the report and the staff said to contact main office. It felt like they were targeting people who didn't buy rental company's insurance and I had to pay large amount for some minor marks. I will never rent again from this company as it seems like a scam. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TREVOR - 12 August 2025

" Being left stranded 100km from our destination without a vehicle....how would you feel? "

" On arrival there was no vehicle available. We were left stranded 100km from our destination without transportation. We are waiting for a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by IAN - 07 August 2025

" As above "

" Extremely Disappointing Car Hire Experience – Booking at 11:00 AM I am writing to express my extreme dissatisfaction with the appalling service I received during my recent car hire experience with your company. Our original booking was for 11:00 AM, yet upon arrival, we were informed that the vehicle we had reserved was not available. After being made to wait for over an hour and a half, we were then told the car still wouldn't be ready until 1:00 PM. This level of disorganisation and complete disregard for your customers' time is entirely unacceptable. To make matters worse, when a vehicle was finally provided, it was not fit for purpose. It was far too small to accommodate four people and our luggage, despite our original booking clearly specifying our requirements. Additionally, the car was dirty and in poor condition, which added insult to injury. Frankly, it was an inadequate and embarrassing substitution. To say I was annoyed would be an understatement. This experience caused unnecessary stress and disruption to our plans, and I am thoroughly disappointed by the lack of professionalism and preparation shown by your team. I expect a full explanation as to why this occurred, and what steps you intend to take to prevent such a poor experience for future customers. Furthermore, I would appreciate appropriate compensation given the time wasted and the unacceptable downgrade in service and vehicle quality. I look forward to your prompt response. Sincerely, Ian obrien "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

VERONA, IT - Reviewed by JONATHAN - 05 August 2025

" Auto Europe was easy to book with, I took out the extra cancellation insurance, though did not need to use it. No issues at all with Auto Europe, I can recommend on this experience. "

" I've rented from Viaggiare twice, and on both occasions, they reported damage to the vehicle after the rental period. In both cases, the claims were unfounded. After the first rental, I had to dispute the charge through my credit card to recover the funds. This time, I've responded to the accusation letting them know I have photo evidence taken at pickup, clearly showing the alleged damage was already present. A single incident could be an error, but experiencing this twice raises serious concerns about the company's integrity. When collecting the car, the counter staff was only 1 person, and they had no interest in documenting the existing unrecorded damage and simply told me to take my own photos and keep them as evidence. With so many pre-existing issues, it's easy to imagine you could miss something and risk being wrongly charged by Viaggiare. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PESCARA, IT - Reviewed by IAIN - 05 August 2025

" The rental was cheap but the service was poor "

" Staff were unhelpful and incredibly unprofessional at both collection and drop off of the car "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by MANPREET - 03 August 2025

" This rental company staff in Sicily had no idea what they were doing during drop off and pickup "

" Will find anything to charge you extra with the reason of 'admin cost' "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by PETER - 03 August 2025

" Every thing well and would recommend "

" Every thing well and would recommend. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VERONA, IT - Reviewed by PATRICK - 29 July 2025

" If you are able to refund me half of the cost of my hire (given the fact the first vehicle was not roadworthy and dangerous to drive and that I was told the company did not have a replacement vehicle until a full week after the original day of hire) I would consider the matter appropriately dealt with by your company and would be able to recommend you to others/use you myself with car hire in the future. "

" For the first week of our fortnight we had a Peugeot Boxer which had defective indicators and headlights and a warning triangle on the dashboard from day 1. Despite me contacting Viaggiare immmediately it took one full week before they could replace the vehicle with a Ford Toureno which was the vehicle we expected at the outset. I had to go back to Verona Airport at a cost for me in fuel and a 6 hour round trip from where we were staying near Prato. I would ask you/Viaggaire to consider a considerable refund to me for the situation we had to endure and the stress it caused during the first week of what was supposed to be a relaxing holiday. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VERONA, IT - Reviewed by ARIE - 23 July 2025

" it all went smoothly. Thank you "

" the car had a warning light on but the staff said it was okay. Its not ideal to drive with a warning light on "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by NICHOLAS - 19 July 2025

" See above. "

" You cancelled the hire because we were more than one hour later than the proposed pick-up time, although that information was not shared on the confirmation email. I am waiting for a full refund. I will never ever use you again and will advise others not to as well. Shocking service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by DAVID - 15 July 2025

" No car was available No refund yet as promised by auto Europe "

" Unhelpful unfriendly Gave car away before we arrived "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PESCARA, IT - Reviewed by PAUL - 13 July 2025

" As above "

" Took me 20 minutes to locate the car on arrival.Being taken to your car would be a good improvement. On returning the car we were met by an Italian guy who asked for the keys,we were unsure as he had no id in relation to your hire company.We then had to wait until my spouse went to the front desk to confirm.Some sort of id would be a lot better. I cannot fault the car as it was clean,spacious and economical.Would definitely use you guys again. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 12 July 2025

" No issues except the car had a flat tyre on pickup. They exchanged for another vehicle right away so I could get away immediately. They did not push me for expensive insurance or try to claim damage deposit on my return. Staff quite pleasant "

" No issues except the car had a flat tyre on pickup. They exchanged for another vehicle right away so I could get away immediately. They did not push me for expensive insurance or try to claim damage deposit on my return. Staff quite pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by PHILIP - 10 July 2025

" If you decide to let go cars which have been booked well in advance, you should contact customers. My flight number was on the booking, but you failed to check this or make any contact with the terminal desk. "

" Our flight was delayed. It was not possible to call you about this. On arrival the car (which I had booked in March) had been let out to someone else and I had to pay three times as much to hire a different car. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by TOM - 08 July 2025

" All good, thanks. "

" Slow to pick-up vehicle initially but speedy drop off. Good company and good clean car. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by PAUL - 05 July 2025

" Rude and unhelpful "

" Rude and unhelpful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PESCARA, IT - Reviewed by CHRISTOPHER - 04 July 2025

" All good "

" Everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TEJAS KURIAN - 03 July 2025

" Very bad "

" Not organised "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by RICHARD - 01 July 2025

" Deposit request as didn't recognise Auto Europe insurance "

" The Toyota was spotless and fitted the bill for our holiday. Had no issues with staff. Only frustration was that they didn't recognise the full insurance taken out with Auto Europe and had to leave 900 euro deposit via card. Haven't had sign off paperwork from Viaggiare but was assured everything ok and my deposit would be returned. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SIDRIT - 24 June 2025

" Bad experience. Charged a hidden fee and tried to get me to buy local insurance. They give you new cars on purpose, so you damage them and then can easily claim on you "

" Hidden charges "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ELIZABETH - 24 June 2025

" As the plane was delayed I phoned AE to advise I would arrive late. The man said he would phone Viaggiare and let me know but he didn't get back to me. He also said I may lose the booking. I think this is completely unacceptable. I had paid for the car for a week and should be able to collect it irrespective of when I turn up! In the end up we arrived within the two hour window but Viaggiare told me the booking would have timed out because of AE not them! Is this even legal???? Left me reluctant to trust AE and tbh caused a lot of stress. "

" Our plane was delayed and when I phoned them they said that the booking would time out after an hour which caused a lot of unnecessary stress! They also tried to charge me an extra €50 - not sure what for! Had to say I'd already paid for everything! "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by RICHARD - 22 June 2025

" Good and easy rental experience "

" Easy to get car with no pressure to buy add ons for change "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MICHAEL - 20 June 2025

" Good efficient company to deal with. "

" Nicholas at Verona airport was most efficient and helpful both when we picked up the car and dropped it off. I recommend his professional approach. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by ANTONIO - 16 June 2025

" I already use viaggiare before but I never had these kind of problems "

" the two very arrogant boys-men at the counter wanted to sell me a comprehensive insurance at all costs and at the same time wished me an accident since I declined their proposal and the same with two girls near me i rent small car honestly but without air conditioning and not even the possibility of charging my phone . "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CAGLIARI, IT - Reviewed by PAUL - 16 June 2025

" Good value but could have given more details of pick up. "

" 75 minute wait to pick up. Too long. No directions to the pick up were provided. Made worse because we were looking for Auto Europe not Viaggiare. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KRYSTYNA - 14 June 2025

" You hid the EUR50 fee in the small print. Other brokers have the decency to advertise when and how they might try to rip you off. "

" What's with the ridiculous EUR50 fee that's hidden in the small print? Arrive 5 mins late and you end up paying more than a day's rental as a "fine"? Utter nonsense unless you're actively trying to ensure people like me never book with you again. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PAUL ROBERT - 12 June 2025

" Overall good, except for the wait at the start of the experience and no clear instruction for drop off at the end of the hire "

" Wait at counter to collect was a bit frustrating, also the car was noted as being clean, but was far from clean - lots of dead insects on the front, so we could not check the condition fully. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VENICE, IT - Reviewed by ROBERT - 11 June 2025

" The car hire was cheap and a good car was provided but the taking of money off my credit card unauthorised after returning the car is unneeded stress and anxiety for me to get my money back "

" We have been charged over £250 for damage to the car that was already on the car before we hired it. This has been done without notifying me first. I have provided evidence that the damage was already on the car and asked for a full refund. They are not replying to my email. I will be taking this matter further. It is outrageous behaviour by a car hire company. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by SØREN - 10 June 2025

" An OK experience overall "

" Confusing that the company you rent from, and the name in airport are different. And then the "insurance" suggestions, almost doubling up the price was not good. Apart from that an OK experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by EMANUELE - 03 June 2025

" Strange "

" I'm still expecting the checkout report, I have never received that. No one was at the desk when I left the car at 8pm. This is not great "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SHAFIQ AHMED - 02 June 2025

" Auto Europe is one of the best websites I have ever used for car hire. It's normally the cheapest I could find. "

" Viaggiare Rent asked me to pay extra for the car. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by IAIN - 02 June 2025

" Ended up with a small Mahindra - car performed fine with one issue - there was a leak of water into the car from the roof Ariel when it rained as there was no seal around the Ariel. "

" Ended up with a small Mahindra - car performed fine with one issue - there was a leak of water into the car from the roof Ariel when it rained as there was no seal around the Ariel. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VERONA, IT - Reviewed by DAVID - 31 May 2025

" Booming wa easy enough but should make insurance clear as to what as to what you are covered for "

" Pressured into purchasing additional insurance as told what I had did not cover us adequately Was told car had no sat nav but did have apple play do could get maps this way, USB broken so couldn't connect phone to car "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 3

PESCARA, IT - Reviewed by MICHAEL - 29 May 2025

" I use your company quite often and never had a problem. I would never hire a car from Viaggiare again "

" After waitng nearly an hour to pick the car up, I was told therewas some damage on car. I was not given a contract or drawing at tme of pick up, onreturning the car they told me there was a slight scratch on the rear bumper and charged me Eur 250 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PESCARA, IT - Reviewed by COLIN - 26 May 2025

" Easy to deal with, Top people "

" Even though I had an issue with my chosen CC I was using for my deposit, the staff very efficiently dealt with the problem. Top hire car service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by FRANKIE - 15 May 2025

" I had 0 empathy from your company when I lost my driving licence and couldn't hire the car. I was denied any kind of refund despite not taking the car. I will not use a money hungry in-empathetic company again like you "

" I had 0 empathy from your company when I lost my driving licence and couldn't hire the car. I was denied any kind of refund despite not taking the car. I will not use a money hungry in-empathetic company again like you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by SIMON - 13 May 2025

" Car not cleaned and was full of rubbish from previous loaner It only had a quarter tank of petrol and we had a longish journey ahead It took over an hour to pick up the car ( a problem with previous customer - only one member of staff) Returning the car , the attendant was talking on his phone as he processed us Not impressed with Viagiarre "

" Car was not clean wiith rubbish from orevious loanee Only a quarter full of petrol - we had a long journey ahead Took over an hour to pick up car Car was bigger than we wanted "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by DANIEL - 08 May 2025

" I phoned about the issue and was told I either had to wait 2 hours (which I couldn't do) or that my money wouldn't be refunded despite the fact that nowhere on the Ts and Cs does it say that. I emailed about the issue and it took 4 days to receive a reply. "

" Arriving at the airport I was told bookings are deleted from the system 1 hour after the stated time and so I ended up spending €130 each way on a taxi. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by KRISTIAN - 24 April 2025

" It was good. "

" The wait time to get accepted at reception was too long. At least the check out process went smoothly and staff was friendly. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by DAVID - 22 April 2025

" Easy to book "

" It took over an hour and 10 minutes to get served at the desk to pick up the car. There was only one person working on the desk, at first. He was very friendly and efficient but totally overwhelmed with the workload. When we eventually picked the car up There was a queue of about 20 people behind us waiting to be served. The car itself was fine, but I do wish they had cleaned the inside of the windscreen before giving it to us. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by VICKY - 15 April 2025

" I will probably go with an actual company rather than a broker. I paid extra for insurance with auto Europe but viaggiare made me think they this was pointless and that you should always go direct to the company. "

" Drop off took a long time as there was nowhere to park in the specific area "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by DAVID - 04 March 2025

" Following my trip I contacted auto Europe to explain my issue and advised I accepted the vehicle so there is nothing I can do. That customer services are not open until Friday. I am very disappointed with Auto Europe "

" I did not get the car I ordered. I tried calling Auto Europe but could not through. I had no alternative but to accept their car as I was stuck at the airport and had to pick up my son. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by DAVID - 26 February 2025

" Although my voucher document included 'winterisation' fee I was told at the desk I needed to pay an extra 21 euros for snow chains. When I challenged this and showed your voucher I was told this was auto Europe's fault. I would need to speak to you about this. To make matters worse, there was already a set of snow chains in the car. I have photographic proof. There was unclear instructions about how to collect the car via shuttle bus. Finally, what was stressful during the week was that a tiny mark was listed as severe on the damages list. This made me constantly worry about the car. I would like a refund of my 21 euros. "

" Although my voucher document included 'winterisation' fee I was told at the desk I needed to pay an extra 21 euros for snow chains. When I challenged this and showed your voucher I was told this was auto Europe's fault. I would need to speak to you about this. To make matters worse, there was already a set of snow chains in the car. I have photographic proof. There was unclear instructions about how to collect the car via shuttle bus. Finally, what was stressful during the week was that a tiny mark was listed as severe on the damages list. This made me constantly worry about the car. I would like a refund of my 21 euros. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VERONA, IT - Reviewed by ALBERTO - 26 February 2025

" AutoEurope should be clear about extra costs (like snow chains). They should have more control over the agreements with local agencies. "

" Very poor service and staff. They charged me extra for the snow chains, even if they were included in the price. I showed my contract with AutoEurope, but they ignored it and charged me extra anyway! It looked like a fraud! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 6

VENICE, IT - Reviewed by ELMER - 25 February 2025

" We had to pay for snow chains and insurance on arribval even though they were included in the package, Car was dented on arrival "

" We were told our package did not include snow chains and we would have to take it ip bwith AutoRentala and we were told we shoudl take protection on the car to cover any damage - the car was not the car we expected and covered in dents so felt we had to take their cover to ensure we were not accused of the damage ourselves "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VENICE, IT - Reviewed by CORINNE - 18 February 2025

" Autoeurope didnt help to resolve the situation at all. "

" Terrible company, our flight was late and when we tried to speak with the counter staff to wait for us he refused to do so, so we were unable to collect the vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by FREDERIK - 17 February 2025

" When we booked the car with autoeurope, we booked a Fiat 500 , but at the collection it wasn't available at all . We had another car similar but not the fiat 500 they promised. Also we paid £80.21 for a full cover insurance, but at the desk of Viaggiare they told us that if anything was going to be wrong with the car we had to pay them first and then claim the money back from you. That's is really confusing and not what I was expecting, and it was also confermed over the phone from your staff. Therefore we paid additional €203 to insure the car totally for our piece of mind. So I'm requesting a refund if my £80 paid in advance , as we had to pay extra on the site in Venice. We were not happy at all with Autoeurope arrangements I'm afraid . "

" The company viaggiare was helpful in Italy and the staff at the desk pleasant. We were not happy with Autoeurope contract we did with them "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VENICE, IT - Reviewed by SIMON - 04 February 2025

" Confusion over snow chains and whether they were included in the price. I queried with you after I booked the car as to whether the chains were included. You assured me they were, however when I got to the desk, he tried to charge me extra for chains. I protested and after he rang you and was on the phone for 15 minutes he relented and didn't charge....but implied that was extraordinary as chains are always extras. "

" Car was a long walk from the desk with no direct pedestrian access and poorly signposted. The car wasn't particularly clean. The biggest problem was having to pay 25€ a day for 8 days for my son to drive the car after I broke my leg. We only needed him to drive for the last 4 days but I had to pay the supplement even for days that were in the past, so instead of 4 days charged, they charged me 8 days. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by CARLOS - 17 December 2024

" USING THIS OUTFIT FOR A LONG TIME "

" GOOD "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by AMANDEEP - 13 December 2024

" Really easy to deal with Explained everything No hidden extras "

" They were located in the airport, and the car was a 3min shuttle away. Staff very friendly and super helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PETRU - 05 December 2024

" Not Recommend "

" Not Recommend "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by STEPHEN - 06 November 2024

" The booking failed to mention the required security deposit and collection procedure. Next time I'll get a company actually based at the airport "

" The collection site was some distance from the airport. We waited over an our to be collected by the hire company and taken to our car. The car was dirty and had some damage. I was then faced with being asked for a security deposit, which I am still waiting to be refunded. Fortunately I took photos and video of the car on collection and return but am still waiting for the hire company to get back to me "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 2

OLBIA, IT - Reviewed by HUMBERTO - 03 November 2024

" It was alright. "

" It was alright, very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by PHIL - 24 October 2024

" I would certainly use again a good experience "

" Great staff during collection of car "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DANIEL - 22 October 2024

" Awful "

" Our flight was 1 hour delayed arriving at 9.30pm and due to this it seemed Viaggiare closed their store when closing was 11pm as the shutters were down and nobody to speak to, leaving us stranded late at night with no transport to get to our hotel which was a 2 hour drive away. Resulting in us having to pay €400 to hire another vehicle to continue our trip as planned. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by JASON - 16 October 2024

" Great. Would use again. "

" Great communication. Quick and easy pick up. Vehicle was great and appreciated the inspection on collection and completion of paperwork which provided assurance that there were no unexpected charges etc. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by KAREN - 08 October 2024

" Whole process really easy, all terms explained very clearly including the deposit holding etc by Viaggiare. No nasty surprises. "

" Was slightly concerned about hiring a car in Sicily form any vendor after reading various reviews about hidden costs and false damage claims but had no issues at all with Viaggiare. Helpful staff, efficient pickup and drop off and good quality car. Would definitely recommend getting the smallest you can get away with as roads are tight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by THOMAS - 07 October 2024

" The return and check in of the vehicle was very straightforward, where I was treated with courtesy and efficiency. "

" I had to queue for about 45 minutes to pick up the vehicle. The vehicle was different from the Fiat Panda that I expected, but was similar, but slightly smaller(Renault Twingo). So, I had to put the suitcases inside the vehicle as the boot was too small. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VENICE, IT - Reviewed by ANTONELLA - 23 September 2024

" I have never had a problem with auto europe. However whenever I book and there should be a discount, I never get the discount and pay full price which is not correct. "

" Arrived at the check in desk with long queues and one person only. I thought car was in terminal or airport as was listed but was parked at car park 6, far away and exposed to the elements. Car extremely dirty inside and out, obviously not cleaned from previous renter. Complained to the company and had to return to terminal and queue again to change key to another car. Other car was dirty but not as bad both inside and out. Very ruined outside with the body and very smelly of mildew/ musk inside. Car vibrating when driving and cant' see the mirror as it's vibrating, screen wipers front and back not cleaning properly as needs changing. A total disaster of a company and the car they give out are not checked. Very expensive and will not book with them ever again. I want a refund and wish to take matters further. I have pictures and video to show. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by ELIZABETA - 19 September 2024

" You should sort out the insurance discussion with the local dealer- stressing the customers with extra insurance and obligation to pay more money I did not plan was horrible. I provided all the paperwork all the documents but still I was forwarded to pay extra bill. I will expect clarification and at least reimbursement for the extra insurance. I'm going to put my negative review on all the sites for other people Not to be stressed out as I was when picking up the car . This even put a negative shadow over the all experience especially that I could see other brand clients Not dealing with this abuse. "

" I have asked an Italian friend to call exactly the Viaggiare point of service in Sardinia and ask if I should buy insurance online or at the point of pick up Not to pay 2 the same service . They said is only on the site enough, I arrived and they argued 2 h with me to pay extra 195 E insurance otherwise they will Not going to rent the car - was Sunday when we arrived and nobody was available when calling the Autoeurope Custumer care . I'm very very disappointed by the service and for the manipulation and disinformation I was submitted. The car was ok - no events - but the staff behave horrible with us pressuring me to take the extra insurance otherwise no service . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PESCARA, IT - Reviewed by ANTHONY - 16 September 2024

" Thank you Auto Europe for another great car deal & trouble free booking. "

" A very happy experience with Viaggiare. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DANIEL - 06 September 2024

" Rude staff tried to charge us extra for cleaning the exterior of the car as it was a bit dusty very rude staff will never use again "

" The car was dirty and not ready to be collected at the allocated booked time. So we waited for them to clean it which wasn't done very well. Unhelpful staff at pick up. Uninterested attitude . When dropping the car back off the man looked over the car and tried to find any reason to change us for something. As we had filled the car with fuel and not damaged it in any way he then tried to charge us 25 Euros because the car was dusty externally. We challenged this as we have NEVER had this happen before and book hire cars every year. He was very rude and made us pay it. We will never use Viaggiare again and will tell others not too. Terrible rude service and very bad attitude. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VENICE, IT - Reviewed by GEOFFREY - 03 September 2024

" I am still waiting for my deposit of £425 to be cleared from my credit card (showing as pending) despite the fact that the car was returned on Saturday 31/8 -could you expedite please "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by NEIL - 02 September 2024

" Great experience and highly rate the service team at the airport and AutoEurope. "

" Great Staff and car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by LAIMONAS - 23 August 2024

" Excellent, however when colleting the car should be mentioned that a parking photo needs to be provided....nobody reads xxx pages of terms & conditions. "

" Excellent, however when colleting the car should be mentioned that a parking photo needs to be provided....nobody reads xxx pages of terms & conditions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARTYN - 05 August 2024

" Advice on physical identification is buried, as is out of hours telephone numbers, so very difficult to navigate on a phone. I will probably pay the difference and go for one of the main rentals next time. "

" Having collected numerous hire cars without a physical passport (with a photo of it) it didn't cross my mind to take it to the airport. I did have a secondary form of UK Government issued ID but the counter staff would not accept it and I could not collect the car. Did not want to offer any advice to help so definitely won't use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by COLIN - 18 July 2024

" Great experience overall "

" Very satisfied with friendly and helpful staff at counter (Mohammad) and at pick up and drop off 9Gabrielle). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ATTILIO - 28 June 2024

" A shame about the airport office staffing otherwise all was smooth "

" The desk was understaffed leading to long queues "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by JONATHAN - 23 June 2024

" I found it strange that Viaggiare didn't appear to know that I had taken out indemnity insurance with Autoeurope & tried to sell me their own liability insurance as well. I would have thought that this was something about which Autoeurope would inform the car hire firm on the ground. "

" Vehicle was substandard. One tyre was probably illegal by UK standards & the tyre pressure monitor light played up despite checking all pressures. This caused some stress as we couldn't trust the warning light. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PESCARA, IT - Reviewed by NICOLA - 09 June 2024

" Great offers with Auto Europe. Speedy booking process and will definitely use again. Very satisfied. "

" 1. Just one member of staff at car collection, despite multiple prebooked customers in queue. 2. Online check-in while waiting in queue did not work as the online form asked for Italian National Insurance Number as mandatory field. I am dual citizen and I have an Italian National Insurance Number but did not have it with me and did not remember it by heart, so online check-in did not work 3. Check-in included a paper form to be filled in by hand with my main details, when all the relevant details had been already provided at the time of the booking with Auto Euope 4. At checkout no Viaggiare staff was present at car park and in the Viaggiare office either (office was closed and locked despite the checkout being during the working hours of the office). I dropped the key in an hidden postbox which had a sign stating that in case of key dropping the driver had the responsibility to take pictures and videos of the car and the dashboard (for petrol) and send them via email. This was never advised at checkin and the car park is a 10mins walk from the office (with bags and everything) under the sun. Combined with upcoming flight it is deemed not possible to do this. I therefore called a number displayed outside the office to be told that the staff was on lunch break (from the contract they knew I was going to check out at that time) and therefore the office was closed. They stated dropping the keys was at my own risk but given the upcoming flight and the fact all went ok during the rental we agreed it was ok to drop the keys and go. 5. One day after checkout I received an invoice of 25EUR covering a cleaning fee because the car had "sand" in places. The rental location is a seaside resort - how is the user meant to hoover the sand off the car while on holiday? There is a larger cleaning fee for waste left in the car and proper dirt, but a bit of sand is really part of a "wear and tear" approach during the rental. Google and Tripadvisor reviews of Viaggare have almost every customer complaining about this 25EUR post rental cleaning fee. It feels a simple default extra charge for everyone, when Viaggiare would surely hoover the car for the next customer anyway. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 7

VENICE, IT - Reviewed by DEBRA - 19 May 2024

" very smooth and straightforward. Gave 9 points for condition of car and drop off as car needed washing (not a big problem though) and no one there to check it in or out so took plenty of external and internal images "

" Great service, helpful, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by GERRARD - 17 May 2024

" I called Viaggiare directly at Venice Airport today. I was told to submit the evidence of the original dirt. I asked for the evidence of the dirt that caused the charge and told - No we don't have it. I was then told "You are lucky we didn't charge you more". Shocking, 25 Euro is not much in the grand scheme of things but it seems a well worn routine to get more money from the customer! Disappointing. "

" Thieves. Pure and simple. I was hit with a 25 Euro charge, four hours after dropping off the car, as it was dirty. On picking up the car it was filthy, with various bits of trash in seat pockets and so on, however as I didn't interrupt my vacation and submitted videos of the rubbish already in the car, it seems I have been charged. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PESCARA, IT - Reviewed by LILIANA - 25 April 2024

" There was no one at the desk in Pescara so we had to wait 20min Otherwise good service "

" No fuss, good people We had to wait 20min for someone to appear at the desk in Pescara otherwise good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by SEBASTIAN - 11 April 2024

" all good "

" the car was not washed. For the rest it was all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VERONA, IT - Reviewed by SULTAN - 05 April 2024

" Overall, very smooth and voucher worked a treat. "

" There were additional marks on the car in which I had to highlight and feedback to the desk operator before taking the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MARK - 31 March 2024

" I REQUESTED AN EXTENSION OF THE CONTRACT UNTIL 7:30PM ON TUESDAY THE 16TH, DUE TO THE HOSPITALISATION FOR A HEAD INJURY. MEDICAL AGVICE NOT TO DRIVE FOR 3/5 DAYS. I WAS QUOTED AN EXTRA 135 EUROS FOR TH 3.5 DAYS, WHICH I THOUGHT EXTORTIONATE, BUT I HAD NO OTHER OPTION. WHEN I RETURNED THE CAR I WAS ACTUALLY CHARGED 205 EUROS. I HAVE RENTED FROM VIAGGIARE SEVERAL TIMES IN THE PAST, THIS EXPERIENCE HAS MADE ME CHANGE MY MIND IN THE FUTURE "

" I REQUESTED AN EXTENSION OF THE CONTRACT UNTIL 7:30PM ON TUESDAY THE 16TH, DUE TO THE HOSPITALISATION FOR A HEAD INJURY. MEDICAL AGVICE NOT TO DRIVE FOR 3/5 DAYS. I WAS QUOTED AN EXTRA 135 EUROS FOR TH 3.5 DAYS, WHICH I THOUGHT EXTORTIONATE, BUT I HAD NO OTHER OPTION. WHEN I RETURNED THE CAR I WAS ACTUALLY CHARGED 205 EUROS. I HAVE RENTED FROM VIAGGIARE SEVERAL TIMES IN THE PAST, THIS EXPERIENCE HAS MADE ME CHANGE MY MIND IN THE FUTURE "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by REGINALD NIMALAN - 29 March 2024

" Nothing "

" I like very much with viaggiare "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANTONY - 14 February 2024

" See above No 3 "

" Pick up was a long walk away from terminal. Drop off was crazy no place to park and no one to inspect car. They are now claiming I did 570€ of damage for marks on car at pick up. I videoed car prior to pick up and have sent them this. Suspect it's a scam to make money off pre-existing damage. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VENICE, IT - Reviewed by DUNCAN - 13 February 2024

" Appalling Dishonesty "

" Dishonest Staff Unnecessarily difficult. They cheated us by charging us for damage that they did not identify and indicate at time of hand back. They also took the car back before we were actually ready and did not point out that we would be charged an excessive cleaning fee if we did not clean it out. They asked me to sign on a mobile phone screen that was completely blank except for the word FIRMA at the top. They did not explain that I was signing for the above items which we were only informed about when we reached the office some 15 mins walk away. They could not demonstrate that the damage to the wheel rim was caused during our hire period, It could have been there before we accepted the vehicle or caused after we handed it back. It could even have been a different car for all we know. This was a deliberate scam relying on a well practiced routine in my opinion. I am appalled that Viaggiare can be this dishonest. I shall never use them or Auto Europe again, you are employing fraudsters. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by JAMES - 09 January 2024

" Happy with the vehicle and service provided "

" Happy with the vehicle and service provided "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by PETER - 09 January 2024

" Overall a good experience "

" Good value, no problems encountered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARCO - 06 January 2024

" Viaggiare are scammers. Collected the car not full of fuel but had to return fully fuelled. Then said there was a scuff which wasn't there on collection. I couldn't prove it as I didn't take a video of the car on drop off. 314 euro of damage for a scuff that could be removed with some scratch remover. 72 euro for taking the car off the road. Bear in mind the car had 9 previous scuffs and dents that other people paid BUT never repaired. AVOID AVOID !!! "

" Scammer. Said there was damage after I dropped the car off. The damage was by the petrol cap and i filled up a moment before dropping off the car. They knew I had insurance so they said there was a scuff by the door handle/ petrol cap. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by MIRCEA CRISTIAN - 05 January 2024

" Very easy to book, and the cancellation up to 48h prior to pick-up is a massive advantage. Luckily I didn't have to use it, but outsourcing the third-party insurance is not ideal as the customer needs to interact with yet another system if a claim is to be submitted. Ideally, if anything goes wrong, the rental company speaks directly with Auto-Europe and everything is handled by AE. This is what Full piece of mind service for customer would be. "

" Smooth service - no issues for either pick-up or drop-off. They're not a predator company. Car was new but dirty inside. It's not a big deal in the general scheme of things and for the price. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

VENICE, IT - Reviewed by FRANCESCA - 03 January 2024

" The staff was great but the car was really dirty (inside) when we collect it. "

" The staff was great but the car was dirty when we collect it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VENICE, IT - Reviewed by MASSIMILIANO - 03 January 2024

" Fantastic "

" Absolutely excellent service and peoples. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by SUZY - 06 December 2023

" Good booking experience. Good price. Good return experience. "

" Not having to go to the desk on return was brilliant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MICHAEL - 27 November 2023

" Not made clear that I would require a non Amex credit card at check in so then had to pay an extra £150 (almost as much as the rental) for insurance making insurance protection purchase from auto Europe pointless. "

" Helpful counter staff, easy pick up and drop off "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VENICE, IT - Reviewed by ANTONELLA - 25 November 2023

" Smooth reservation and also reasonably priced. thank you "

" The two members of staff at the counter desk were lovely and polite, however on arrival at the car park the car was dirty outside and inside and smelly inside, it was clear it had not been cleaned. I had to wait a further 20 minutes for the assistant to give me the keys to another car who clearly had not been cleaned inside and out but it was better then the first one. The viaggiare management need to check the cars had been cleaned by the cleaning team before handing out the keys to customers. However I would like to reiterate that the front desk members of staff were lovely. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by FILIPPO - 12 November 2023

" Happy that every thing went well no little tricks to say there was a little scratch or tiny dent which I have had from other companies especially when I have arrived in the dark "

" Not very easy to find the reception area but generally very good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by SALVATORE - 09 November 2023

" Happy to use this car hire again "

" Dropping off the car ! Tell the man to smile and be happy when handing over the car. Keys . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PESCARA, IT - Reviewed by DARREN - 06 November 2023

" Not happy "

" There was no one at office on car collection, had to make a phone call to request assistance. The car had a lot of damage but noons there to advise. Took pictures. On return the office was again closed so keys left at drop box. We have been charged a cleaning fee? This was not requested or advised. The fee was charged on collection date? The car was not returned dirty? "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 2

VENICE, IT - Reviewed by ANDREW - 05 November 2023

" See above comments "

" Car had litter inside, bottles and used tissues. Car dashboard covered in cigarette ash. Car not full of petrol as stated. Nobody answered the phone when i rang to inform them about this. Then i wrote an email which wasnt answered for a week. Terrible customer service. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VENICE, IT - Reviewed by LINDA - 02 November 2023

" The pick up drop off desk experience at the airport was great, fast and efficient. The Clark was knowledgeable, polite and professional., in fact he was the best part of the whole experience. The car collection and drop off location and service is terrible, cars are located far from the terminal and you are left on your own for both pick up and drop off. This way it is not possible to confirm to he cars conditions with anybody and I had to make videos. The car condition was terrible, very dirty in and out and also smelly. A large number of marks and demage on the car bodywork and the front tires were signalling they were deflated for most of the rental time. "

" If you are a female traveling by yourself and arriving at the airport at night, do not book this car rental company. They keep their rental cars at car parking 6, which is located a good 10 minutes walk through car parks to an isolated far car parkubg area which anybody can reach from the puvlic roads. At night, with cases and valuables, it is an extremely scary experience to have. Furthermore my rental car was filthy outside and inside. It had not been cleaned after multiple rental uses as I found documents of 2 different previous drivers in the different parts of the car. When I asked if I could take the car to clean during my holiday and in my own time and asked to be refunded of the costs, after many calls and wasted time, I was only offered a maximum reimbursement of 10 Euros. The price to have a car cleaned in and out, is 25 Euros everywhere I have asked "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 2

OLBIA, IT - Reviewed by THOMAS DUNCAN - 31 October 2023

" All very easy from start to finish and competitive "

" Staffing level meant quite a wait, as 4 people needed serving at the same time "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DAVID - 31 October 2023

" Assuming the claim process goes through fine my auto europe experience was fine and I am grateful to have used a third party when trying a new car rental company. "

" They have sent me a damage report for a trivial scratch which I could not possibly have caused given the position but could easily have missed in my inspection given its size. I am glad I took out full cover but feel disgusted by the company itself I will never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PAOLO - 30 October 2023

" A very long walk to the rental car park. This should be noted on the booking for those with reduced mobility or small children "

" It took an extremely long time at the counter. The assistant said this was due to privacy laws as none of the details We had entered had been transferred to their database. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by PHILIP - 26 October 2023

" The reception was friendly and helpful. On being given the car we checked Viaggiare's paperwork and were able to add a couple of other scratches/dents that were missed without any quibbles. Return was quick and efficient, again with no issues. "

" Having read some negative reviews these were unfounded in our experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ROBERT - 23 October 2023

" Would use the company again when considering hiring a car "

" The car was fairly new so very comfortable and reliable . The office was easy to find and the paperwork straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by ERI - 22 October 2023

" 3rd time using you at Alghero, it is getting more complicated each time, but I guess that's the economy and legal complications these days. I still love the service I get through you and am very happy. "

" The check-in took absolutely ages. It wasn't the staff fault as the customer before us had a massive complaint with the booking agent, but we weren't expecting to wait that long. Drop-off also took ages as the people before us was checking in and were taking as long as we did. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by RICHARD - 15 October 2023

" Generally OK "

" Car not as ordered. It was an auto diesel when I ordered a manual petrol. Car was not cleaned "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by NEIL - 13 October 2023

" Another good priced rental with excess cover taken out before "

" Bit unclear instructions re pick up. Took Airport bus to Rental area Turned up at pick up point parking P3 only to be told autoeurope voucher must be presented at terminal office.. Back on bus to terminal for progress. Voucher issued and again bus back to P3. In all an hour spent on buses which is unusual re puck ups. Not really clear on voucher that the systems have changed. In all on the road one hour later than expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARCO - 12 October 2023

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANTHONY - 11 October 2023

" Paying with my debit card the rental amount before arriving, it was traumatic to learn that my wife's credit card would not be accepted for security deposit and nor was my debit card acceptable. Despite the helpful counter staff who helped us very well suggested i speak with the UK office who were not helpful at all. this resulted in me having to pay again and forfeit the original £81 that i paid and had to pay a further £120+ to rent a vehicle. Disappointing, as a precedence had been set that allowed a previous customer to use a Debit card on their rental but mine was refused by your office. Counter staff were disappointed also as we thought this was a solution to the situation. "

" Very helpful and cooperative. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MIKE - 11 October 2023

" See 3 "

" Abrupt collection and drop off staff very unhelpful Car has not been cleaned and no handover instructions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by WILLIAM - 11 October 2023

" Other people in the family used another firm and wasn't as pleased. Easy, no hassle and would use again "

" Struggled to find initially so could be better sign posted. Everything else was easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GIUSEPPE - 10 October 2023

" This is the only car rental firm I have had a bad experience with. I have travelled to Italy on many occasions and all the others have been very good. The experience from Viaggiare has been the worst ever. Auto Europe have been helpful so far. "

" Vehicle was not that clean at start of hire. I have video of car at start and end of hire that shows it was returned in same good condition, with no damage by me. But surprised they feel small bumper scuff marks warrant a repair of bumper. One scuff mark can only be seen when viewed from under car. I have full insurance but I feel insurance company should challenge the alleged damage. Happy to supply video and photographic evidence. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by JOHN - 10 October 2023

" Overall good shame about return "

" Pickup good but return dropoff poor. No staff at return cabin, no parking space, only one person on main counter 9am Sat long wait for attention "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by PAUL - 08 October 2023

" Autoeurope website worked well, easy to use, easy to modify booking details. Will use again. "

" Provided good value and would use again for the low cost. Car had multiple scratches but nothing structural. Mechanically no problems. Warning lights for tyre low pressure and for broken sidelight illuminated on collection. Tyre had to be repaired during holiday. Office was closed on drop-off. Advertised to be open at 8.00am but did not open until 8.30am. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PESCARA, IT - Reviewed by DOMENICO - 08 October 2023

" The car was under half tank full and was asked to refill it to half. The guy at reception was less than understanding "

" I was 2 hours later than stated time and was told that there would be an extra charge at pick up point "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VERONA, IT - Reviewed by ROBERTO - 07 October 2023

" All good today "

" Friendly staff "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by MARIO - 04 October 2023

" I was very frustrated to wait more than one hour to get a car already paid online because of the queue and, after that, I received it in a horrific state "

" I had to wait one hour to get the car, even if I already paid for it (only one person of the staff with lots of people waiting). The car was completely dirty and there was a smoking smell inside. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by STEVEN - 03 October 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DEBORAH - 01 October 2023

" I am appalled by the service of Autoeurope.. Never have I had a car hire cancelled when booking in advance service and so will be speaking to my lawyer and making a formal complaint in light of this costing me another £400. "

" On arrival the car hire had been cancelled. due to a late flight arrival. As a result I had to pay 600 Euros gif my catbird rather than the 190 I had booked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by DALE - 30 September 2023

" The staff were very thorough with the paperwork however we feel they should have given us a ticket to exit the car park, and tell us what to do on our return if the car park was full "

" After completing the paperwork in the airport - Venice Marco Polo, we made our own way to collect the car unfortunately we weren't told we would need a ticket to exit the car park. On returning the car to the same car park - it was full. We pressed the call button but spoke no Italian and the guy spoke no English and wouldn't let us enter. After reversing out and trying to find another car park - all full, we returned and pressed the call button again, we just said car rental and the barrier opened "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

VERONA, IT - Reviewed by PETER - 28 September 2023

" Ok "

" Good car staff ok "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JAMES - 26 September 2023

" Awful as above "

" The directions to the car 10 mins walk were very poor. Car park too far away from terminal. Car badly damaged even beyond what was pointed out at the desk. Drop off, car park was full and we had to find another way by talking to the parking control centre. Never will use Viaggiare again "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by OLIVIA - 26 September 2023

" Very unhappy in the end wkth Viaggiare "

" After being told there was no need to take video or pictures of the car on pick up as we were 'covered' - when we returned the car they claimed scratches on the door were caused by us, which I know weren't!! They wouldn't reconfirm with the girl who told us not to bother with video! And didn't believe us which made us incredibly upset.! "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by CLIVE - 26 September 2023

" As above ...Autoeurope is through Viaggiare so its equally terrible "

" Pick up and drop off were awful. First of all, hard to find the venue at airport for pick up, then computer system broken for over 30 mins. Sitting outside on concrete waiting. Drop off even worse. Was told to meet at Departures and call, then called and was told we had to go to a car park which was 10 mins drive away. Nobody interested in serving, nobody in a hurry. People had been waiting and hour to be served. Shuttle took forever. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VENICE, IT - Reviewed by STUART - 25 September 2023

" see above "

" Frindly and helpful, but, as usual, they tried to sell extra insurance despite me having already paid for full cover. The car park was quite a walk away and not all that easy to find. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by ROBERT - 25 September 2023

" Smooth and efficient. Our drop off (at 4am) went swimmingly. No stress or nervy investigations. Highly recommended. "

" Excellent pick up. Car was in great condition. Drop off (car and key drop) went without a hitch. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by VINCENZO - 23 September 2023

" Have always recommended Autoeurope to family band friends and I use them on a regular basis "

" The whole experience would have been great apart from the the actual staff at the car collection after the bus ride , not very help plus I have also emailed them twice to find out why I have been charged 6 Euros after I was told all ok and also sent me a confirmation with no comments on the return confirmation paperwork. Plus when collecting the car was told had to make a video of the car and send it via Watsup, which cost me as had to connect my phone to roaming which I had turned off due to the cost while abroad, have never had to do that in 33 years of hiring a vehicle. Still awaiting reply about the 6 euro charge. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by RICHARD - 22 September 2023

" Staff very unconcerned and dismissive to this leaving us no option to take the dirty damaged car which was not full of petrol as stated when I bought. Very bad customer service and company has no contingencies in place to ensure customers do not have to accept such a sub optimal service. "

" I bought free additional driver package which I showed in my booking although staff said as it was not on certificate I could not have it. They then said I could have it as car I was getting was not clean. When I got the car it was very badly damaged at the side and looked awful. They said the door opened and closed so it was OK and it was the only one of that size they had even though I booked over 1 month in advance. We did not want to delay our holiday so felt we had no option other than to accept. I booked to receive the car full of fuel and we would return it full. It was given to us half to three quarters full which meant we found it difficult to judge meaning we left it back with a lot more fuel than we received at the start. Nothing was as advertised or what we bought. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by TINA - 21 September 2023

" Great little car "

" Was a bit out of the way of the airport, and they should have a phone at the airport to phone them as not everyone has roaming on their phones "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOSEPH - 20 September 2023

" Terrible "

" Took a hour to get the keys despite there only being three people in the queue. Completed archaic and will never use again or Auto-Europe. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by MARTYN - 19 September 2023

" Booking with auto europe was no problem. Your problem is with the use of who you contract out your work to, namely Viaggiare. They are appalling, Having not driven a manual car. For several years. I found the experience very unpleasant not to mention the poor quality of the car I was given. I haven't bothered asking for a refund for the difference between manual and automatic transmission, or for the filthy condition of the car, as I'm pretty sure it will all fall on deaf ears. "

" Only one person on the desk at Bergamo airport, and whilst there were only two couples in front of us, the check-in time still took over an hour. When I did get to the front of the queue, I was told that they didn't have an automatic vehicle available and that if I waited another six hours they MAY be able to supply an automatic vehicle. Totally unacceptable as we had a long drive to make before reaching our destination. I asked for an upgrade ("nothing available") or for a reduction in the cost (" can't do that, because you have already paid "). So we reluctantly agreed to accept the manual Opel Mokka. Upon inspection of the car, I found it to be in a particularly filthy dirty condition with the inside, not being valeted, several scratches including one really deep, scratch down the offside passenger door. When I pointed this out to the man in charge, I was told "this is how you people leave the cars". Without wishing to get into an argument we left. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VENICE, IT - Reviewed by MALCOLM - 18 September 2023

" Auto-Europe booking was clear and easy. I phoned with two queries before the trip, and both were dealt with promptly and helpfully. Overall, a good experience with Auto-Europe let down by Viaggiare "

" Car hand-over took a long time, and the receptionist initially tried to charge extra for the 'free additional driver' which was part of my contract. She backed down when I showed her the note from Auto-Europe. However, she did give us an estate, when I had booked a hatchback, which was helpful. The car was dirty, had the previous customers papers in the glove box, and the screen wash reservoir was empty. In addition, a warning to 'check tyre pressure' came up as soon as we drove off. The tyres seemed fine though. The main benefit was low cost "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 2

PALERMO, IT - Reviewed by LUKE - 16 September 2023

" Their customer services are great, communicate effectively. However, we want more information for the whereabouts, how to get there to the car rental - they didn't give that to us "

" We have NOTHING information on how can we get to the car rental from the airport. It's very confused and the only way to find out where is it is to contact them is via phone call which is unacceptable. A bit long away from the airport too. We waited near 1 hour from the airport to collect the rental car, it's been a long day. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by GREG - 15 September 2023

" Very stressful and frustrating "

" Car hire company is trying claim 500 eur worth of damages that took place in te car park after I dropped the car off. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DAVID - 14 September 2023

" Easy to book. Good price "

" Very helpful staff. Car return was not very clear Where to return the car or what to do with the keys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CAGLIARI, IT - Reviewed by LYNSEY - 13 September 2023

" Although one individual was the biggest issue. We also waited 3 hours past our booked time for car to be ready, no apologies, no updates. Really embarrassed for you that you have staff that do t understand the basics of customer service. "

" Awful customer service, worst I have ever experienced from any company across all industries. The staff at the desk, particularly Danelo were abhorrent, rude and disrespectful. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by EDWARD - 13 September 2023

" As above "

" I paid for full insurance on my rental but when I collected the car from Viaggare they said that the insurance was only the basic one and had to leave a 600 euro deposit. If I pay for full insurance with your company why is this not notified to the car company suppling the vehicle "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by KATHARINE - 13 September 2023

" Easy booking process. "

" Waited 40 mins for representatives to turn up. The man serving us was then extremely rude and argumentative. no apology and threatened to not give me the car. The car had numerous scrapes and didn't have a petrol cap, which I imagine is illegal. Office is situated the far side of the car park - as far as you can get from the airport. I was told to just video the damage. Returning the vehicle was easier. I requested that they check the car over before signing off as I've been caught out by this in the past. It was reasonably priced though. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by JANE - 08 September 2023

" Easy to book and best value "

" The car had a lot of scratches - some of which had not been noted. However the company accepted my photos. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ROSS - 06 September 2023

" No car seat for our baby when I ordered one a big arguement about paying extra driver which was meant to be included a big arguement about paying for car seat which was meant to be included car was parked about a mile from the terminal and with a baby in 30oC heat it was very difficult. "

" No car seat for our baby when I ordered one a big arguement about paying extra driver which was meant to be included a big arguement about paying for car seat which was meant to be included car was parked about a mile from the terminal and with a baby in 30oC heat it was very difficult. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PESCARA, IT - Reviewed by MARK - 05 September 2023

" Absolutely no problems, and easy drop off service "

" Very efficient and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by NICHOLAS - 05 September 2023

" N/A "

" they tried to give us a smaller car than we had paid for , where rude and unkind. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VERONA, IT - Reviewed by JOHN - 04 September 2023

" The whole process was ok, but I feel the quality of the car was poor, and the wait time was also poor. "

" Collecting the vehicle was a very lengthy process, some things I feel could have been completed before our arrival. The lady on the counter was very nice and helpful "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PESCARA, IT - Reviewed by JOSEPH - 03 September 2023

" A perfect car hire experience "

" Great experience, easy and transparent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MICHAEL - 03 September 2023

" Not helpful "

" Not helpful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by ANDREA - 01 September 2023

" Please see above. "

" Car was supposed to be full petrol and it wasn't. Called immediately but office was closed by the time I got to the parking. It's the second time that this happened and of course the cars were returned both times full petrol. Gifted the company easily ofPl 30/40 Euro. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by ALESSANDRO - 24 August 2023

" As above "

" Everything went well until I returned the car . I have shown a scratch on the car that was not on my contract at the time of the pick up . A member of the staff came , took a picture and updated the record . At that time I asked if I could have my contract adjustead with the new scratch on it . He insisted that it was on his system and in any case it would be too small to cause me any issues . When I returned the car the member of the staff was very rude , I tried to explain but he wouldn't lissen . All he told me is to give him 200 euros . I refused and reported to the desk at the terminal . The staff there told me they will investigate and let me know . I then called Viaggiare main line and the very nice lady told me she will investigate as well . End of the story I don't see a charge on my account and the deposit is been unblocked . I guess this is the end of it but I would have been more happy with an apology email . Thank you . "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by WILLIAM - 23 August 2023

" The best thank you "

" The best thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MATTHEW - 19 August 2023

" Not great deals and rental is not clear what it includes. Instructions on how to find the rental company non existent (thankfully we figured it out fine, but I can see more vulnerable people may not). "

" The pick up took too long and customer service was not great. On drop off, the attendant picked up on things that were already wrong with the car (but just hadn't been recorded). Thankfully I had paid the extra insurance so didn't have to pay it but I think the company is a bit of a scam and probably takes advantage of those who don't have the extra insurance. Car was in poor condition inside and out when I picked it up. It wasn't great value considering the state of the car. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by ROSS - 17 August 2023

" Auto Europe was easy to use however Viaggiare was poor and I will not use again. "

" Purchased full insurance via auto europe to then be told I was required to purchase insurance from Viaggiare at time on pick up. I waited over 1 hour to pick up vehicle. Was given the wrong address for drop off and was made to rush to flight. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by PHILIP - 16 August 2023

" Na "

" Na "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

CATANIA, IT - Reviewed by STEPHEN - 13 August 2023

" It would have been more reasonable to allow us to use a different credit card in my wife's name. She was with me in the collection office. The car was great, and the process for return very smooth. "

" The email informing us that the credit card needed to match the hirer in name was not sent until after we had left home. This left us with more expense. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by GARETH - 13 August 2023

" Hassle free from booking to drop off "

" Original 5door car replaced by a 3 door down to hailstone damage. Was explained to me at the desk Had no issues with it the car was nearly new and in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by CARLO - 11 August 2023

" The condition of car was very poor. It was dirty not clean at all. The seat were all marked. They mark down every tiny mark or dent even the condition was poor. Took a very long time to get service. We are long standing customer of auto Europe. The problem lies were with the car hire people and company. "

" The car was not in great condition and pick on the existing marks and dents. The standard of the car was very poor. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MICHAEL - 11 August 2023

" We recently hired a car through yourselves and it was a nightmare. Firstly, the car we hired was meant o be a large SUV & we got a small SUV that could not take two 20kg suitcases. It was after the freak hailstone storm, so I understand some stock was out of action. I went back to change to another vehicle wasting an hour & got an estate as no other options. This was fine with us we are not snobs we just want to get to the destination Lake Garda. It then broke down on the motorway less than 20km from the airport and we were stranded. I understand it is Italy & I don't speak Italian. The international number on the useful phone numbers is all in Italian there is no 2 English hit 3 German so its not very helpful. Can you please escalate this so others don't have the experience we had. My cousin is a priest in Rome so he called & the girl at the service station also did for us. It is just we will call you back though. After 2 hours no-one called us so we had to get a taxi back to the airport. I have all the call logs. The service station café we where parked at was closing 5pm & I could not leave my family ( we have a 2 year old) there with no AC as the car was warning stop engine. Went back to the airport as at least the counter lady at your desk can call them as speaks Italian. She was nice allowed us to charge my phone. Showed her the engine warning pictures as I live on a farm and am used to machinery. This car was not repairable it was never going to be an easy fix. Was informed I had to go back to give the pickup guy the keys & he could take me back to the airport. So another taxi there and he did not speak Italian so I was stuck. He was not going back to the airport he has to take the car away so 3 rd. taxi journey. I would like to claim back our taxi fares due to the breakdown of your motor for 2 of the trips as the 3rd on me as I lost the receipt. We also wasted a full day as we did not get the new car till 9 so over 7 hours wasted and we had to pay for meals not use our all inclusive hotel which we should have been at. Event he 3rd car had engine oil warnings so please escalate this to the service team as the cards need to be looked after. "

" We recently hired a car through yourselves and it was a nightmare. Firstly, the car we hired was meant o be a large SUV & we got a small SUV that could not take two 20kg suitcases. It was after the freak hailstone storm, so I understand some stock was out of action. I went back to change to another vehicle wasting an hour & got an estate as no other options. This was fine with us we are not snobs we just want to get to the destination Lake Garda. It then broke down on the motorway less than 20km from the airport and we were stranded. I understand it is Italy & I don't speak Italian. The international number on the useful phone numbers is all in Italian there is no 2 English hit 3 German so its not very helpful. Can you please escalate this so others don't have the experience we had. My cousin is a priest in Rome so he called & the girl at the service station also did for us. It is just we will call you back though. After 2 hours no-one called us so we had to get a taxi back to the airport. I have all the call logs. The service station café we where parked at was closing 5pm & I could not leave my family ( we have a 2 year old) there with no AC as the car was warning stop engine. Went back to the airport as at least the counter lady at your desk can call them as speaks Italian. She was nice allowed us to charge my phone. Showed her the engine warning pictures as I live on a farm and am used to machinery. This car was not repairable it was never going to be an easy fix. Was informed I had to go back to give the pickup guy the keys & he could take me back to the airport. So another taxi there and he did not speak Italian so I was stuck. He was not going back to the airport he has to take the car away so 3 rd. taxi journey. I would like to claim back our taxi fares due to the breakdown of your motor for 2 of the trips as the 3rd on me as I lost the receipt. We also wasted a full day as we did not get the new car till 9 so over 7 hours wasted and we had to pay for meals not use our all inclusive hotel which we should have been at. Event he 3rd car had engine oil warnings so please escalate this to the service team as the cards need to be looked after. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by ROBERT - 10 August 2023

" You advertise this company as "at the airport" when is is NOT !! WILL NEVER BOOK WITH AUTO EUROPE AGAIN, unless compensated "

" Over an hour waiting at midnight to collect car. The paperwork process is ridiculous. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by VANESSA - 10 August 2023

" Dreadful experience....................... "

" I suspect they are trying not to use their own insurance policy to claim for the damage to their cars due to the recent hail storms. We were told that we had incurred damage to the roof of the vehicle, and they were about to keep our deposit when I argued that we didn't have the car during the storms. This makes me think they were waiting for someone that was insured by an external source to lay the blame at. Unfortunately this caused an obvious argument and it wasn't until I said I was calling my partner who was waiting for us along the road, is Italian and lives there, that they realised that we weren't passengers that couldn't argue with them, having a flight to catch. I'm sure they believed we would be rushing for a flight and a prime target to have their 'scam' levelled at. I will never use this company again, ever and I suggest you investigate them thoroughly before they drag your name down also. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by ROGER - 10 August 2023

" Pick up and drop off was fairly efficient but staff could have been a bit more welcoming, I felt. Car was good value. "

" Everything to do with the car was fine. I just feel the experience could have been a bit more welcoming. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by FIORANGELO - 09 August 2023

" Arrived 30 mins late and they had cancelled the booking. Very rude. Will never use again "

" Rude staff. Very unhelpful. Do not use. Total waste of time and money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALGHERO, IT - Reviewed by SEAN - 09 August 2023

" Due to an error in the booking (admittedly on my part) our vehicle was scheduled to collect on the incorrect day from our arrival in Sardinia. Therefore we found that our booking had been cancelled when we arrived at the vendor desk in Alghero Airport. There were no alternative vehicles available from Viaggiare and so we had to hire an alternative vehicle from another vendor as it was late at night and we had a long drive ahead and needed to get our two small children to bed. The following day I spoke with a very friendly AutoEurope representative who advised that it was unlikely that we would be able to receive any kind of refund for the cancelled booking, even though we had not been able to obtain a vehicle. He did advise that he would raise a support ticket and there may be a chance that we could receive a partial refund from Viaggiare, possibly with a cancellation charge or fee being applied, however when following up a week later there was no update on this. He advised that the ticket was still open and so I am hoping that there is still a chance we may receive some refund for a service we paid for but didn't receive, but if that is not the case I would find it hard to recommend Viaggiare or AutoEurope to family or colleagues. "

" The Viaggiare representative was friendly and tried to be helpful, however due to a mistake in our booking we were unable to collect a vehicle and there were no alternative vehicles available. Therefore we needed to hire a replacement vehicle from an alternative vendor at the Airport. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by MICHAEL - 07 August 2023

" After a delayed flight, we arrived at the Viaggiare counter to find that because Auto Europe had not provided our flight details to them (flight details were clearly provided to Auto Europe and visible on the booking voucher), our booking had been cancelled as we arrived at the desk more than an hour late. We therefore had to make a new booking, which for the exact same car and conditions, ended up being £50 more expensive than our original booking. I phoned Auto Europe to request a refund, and was told that I could claim a full refund, but only because I had paid for cancellation cover, despite this clearly being Auto Europe's error and not mine. I will say that the customer support operative was clear and helpful. I provided all of the necessary information in writing to Auto Europe within 30 minutes of the initial phone call. It is now 10 days later and I have heard nothing further regarding any refund, not even a confirmation that all the necessary documentation has been received. Even with the full refund for my original booking, I will still be £50 out of pocket for Auto Europe's administration error. Please be very clear that I will not be using Auto Europe again, nor can I in any good conscience recommend anyone else use them. I still await news of my refund. A very disappointing experience. "

" No one at the Viaggiare counter on arrival, waiting for almost 25 minutes for someone to return, and the contact number to let them know you were waiting did not work. Our booking had been cancelled because of a late arrival, but Viaggiare staff were quick and helpful in arranging another booking. All hire documentation to sign was in Italian, which we did not speak, and not provided to us until after the rental payment was taken. Car was excellent throughout the stay, and drop off was entirely hassle free and a very positive experience. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by HELEN - 07 August 2023

" Overall a good experience. "

" Everything went ok apart from not realizing we were at the wrong pick up point at the airport. It took several phone calls to find that out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by EVGENY - 05 August 2023

" I used Auto Europe many times for renting cars across Europe, and everything was very good in all instances. Excellent business. "

" Everything was very smooth and nice, nothing really comment on! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by MICHELLE - 03 August 2023

" Good service "

" Good service Cat was not super clean when we picked it up but it is dusty and shady in Sardinia so understandable "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by ALEXANDER - 30 July 2023

" The vehicle was not in the best of condition on the exterior, but drove well, with reasonable standard equipment. i.e. reversing beepers and camera. "

" Counter staff were friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by THOMAS - 26 July 2023

" alwful "

" We arrived 5 mins before 11pm due to a late flight however were still charged the late collection charge of 50 euros even though the man on the till said he wouldn't charge us. We were then forced to buy 250 euro premium insurance because they wouldn't accept amex (no mention of this before). We were also charged a 250 euro deposit on my debit card and in the day days of giving back the car I haven't received this back. The car rental staff (man) was rude and not helpful. NEVER AGAIN. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by PAUL - 26 July 2023

" We secured a good price with Auto Europe and received a quick and detailed confirmation. We would book again, however, it would be helpful to hear your thoughts regarding parking sensors in the hire car. "

" The counter staff at collection and drop-off were very helpful and when we had to extend our stay and move drop-off to a different airport due to a flight cancellation they were very helpful and advised the charge etc. The issue we had with the car was that the driver window wasn't working properly and when we tried to open the window, it started to fall out whilst driving! Quite a frightening experience. I'm not sure whether the proper checks had been carried out prior to our rental as in the photo we took on collection, the window already looked as if it was coming away from the seal. We explained this and showed them a video when we dropped the car off. Additionally, the car didn't have rear parking sensors which we found very surprising. We would expect at least rear sensors as standard in a hire car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by JAKE - 26 July 2023

" Poor experience, money has been taken out of our bank with no explanation at all, we have not been informed this money was being taken or given a reason as to why. "

" We have had an additional £300 taken out of our bank account with no explanation and have not even been told about this "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by BRYAN - 25 July 2023

" Site advertised car at airport terminal, but actually bus trip away and two step process. "

" Over 1.5hrs queuing at pick up desk in airport staffed by one person, then bus journey to collect car from another person (not great). Other than that car ok though some minor damage on outside. Okay but not great "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by DANIEL - 25 July 2023

" Very good "

" Smooth enjoyable experience no problem, would recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by KEITH - 24 July 2023

" I will continue to book with AutoEurope who provided good customer support. "

" I was charged a late pick up fee of 60 euros as my flight to Olbia was delayed. There was no warning about this charge and if I had known I would have booked a 24hr company. It is highly unlikely I will be able to claim this charge back through easyjet. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by ANNETTE - 23 July 2023

" Terrible comprehensive insurance, large deductibles "

" Arrived on a late flight. First car was showing the oil warning light - had to change cars. Additional platinum cover was extremely expensive. Drop off was very long. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by OWEN - 23 July 2023

" Easy to book with a very the best price on the line. "

" Very easy to collect & return the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by DECLAN - 21 July 2023

" All staff were very professional "

" Hassle free rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JUSTIN - 21 July 2023

" Outstanding! One of the best customer service experiences I have ever had with car rental. "

" Outstanding! One of the best customer service experiences I have ever had with car rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by BENJAMIN - 20 July 2023

" Booking with Auto Europe was fine but overall experience was poor with the rental company. "

" Waited over an hour in hot collection office to be seen. Only one person doing the paperwork for people whilst another just sat there doing nothing. Upon drop off the guy checked the car and went straight underneath the car to find some "new damage" - impossible for us to have caused it as we didn't park up to any kerbs. After this he didn't check the rest of the car. He said we should have taken photos of it prior to taking the car - obviously our fault for not jacking the car up to take photos of the underneath in the pitch dark of course. I disputed the damage was caused by us but he didn't care. On the checkout form in Italian (which he filled out) he asked me if I agreed to the damages, I said no and signed. Said if I paid now the charge would be €150 which I refused. After receiving the emailed form, it said I have agreed to the damage and now the charges were €255. I emailed them twice to raise my concerns regarding the situation and have been ignored. Overall very upsetting in that I feel the checkout form was completed fraudulently along with this "new" damage which has no doubt been charged to multiple customers or caused by a previous customer who bought their insurance. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by SOPHIE - 18 July 2023

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by CIARAN - 12 July 2023

" Excellent service from start to finish "

" Very good experience. Efficient, seeemless and no hassle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by BASSIANO - 09 July 2023

" A nightmare "

" The office was closed and the following they they asked me to pay again for the car, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

OLBIA, IT - Reviewed by ROBERT - 04 July 2023

" I feel auto Europe did not make the process clear and there are very ambiguous small print t&cs regarding the deposit. In future, I am not likely to use auto Europe and will probably book with a reputable vendor directly. "

" Unable to pay deposit with debit card or Amex unless purchasing their highest grade of insurance. This felt like a scam given they accepted debit card for deposit as soon as I paid them £150 extra for the top insurance. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by CHRISTOPHER - 02 July 2023

" Picked up car fine, it was a bit dusty on the outside, but we weren't too fussy. We only used it to drive one hour from the airport to our resort and back again four days later. When we returned the car and they inspected it, they took photos and said it was dirty and we had to pay a £25 euro fee for cleaning. We argued that it had a bit of dust on the outside (the majority of which was there when we picked it up) but they wouldn't accept it. They have you over a barrel when they have a €600 security deposit on your credit card and you haven't time to really kick up a fuss as your flight is leaving in an hour and a half . Would never use again. Will be complaining to them! "

" Picked up car fine, it was a bit dusty on the outside, but we weren't too fussy. We only used it to drive one hour from the airport to our resort and back again four days later. When we returned the car and they inspected it, they took photos and said it was dirty and we had to pay a £25 euro fee for cleaning. We argued that it had a bit of dust on the outside (the majority of which was there when we picked it up) but they wouldn't accept it. They have you over a barrel when they have a €600 security deposit on your credit card and you haven't time to really kick up a fuss as your flight is leaving in an hour and a half . Would never use again. Will be complaining to them! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VERONA, IT - Reviewed by LAURYN - 02 July 2023

" Very impressed by the car hire company and how helpful they were "

" Excellent company.. all went very smoothly and hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by GUY - 30 June 2023

" You should let your customers know about this 1 hour cutoff if that is standard practice. "

" My flight was 2 hours delayed and then I had to wait another 2 hours to be seen by the rental company who were processing 2 transactions per hour. Only one member of staff at the desk. He then told me he didn't have the car for me because I was more than one hour late for the pickup for which I had already paid for! With it getting dark and with a 100 km journey to make I had no option to allow the rental agent to reinput my reservation at a cost of 183 euros which he defended as an "upgrade". Amateur, inefficient, sloppy and dishonest. Will never use again. I wasn't aware of the one hour late cut off for a car already prepaid. Is this standard practice? I have used autoeurope for over 20 years and never been aware of this. Guy Thursfield "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by TUDOR - 27 June 2023

" Couldn't be happier with the experience. Everything was smooth from pick up to drop off "

" Very professional and friendly! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JULIE - 25 June 2023

" The young man on reception was very helpful. "

" Just stressful on arrival as flight delayed, rang the office was told the office closed at 11pm, then 60euro fine and car hir would be cancelled. We had to abandon the luggage at 10:45pm and then waited until 11:15pm for the minibus to take us to the office. Surely flight delays are common and some flexibility and reassurance could be given. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GIANNI - 21 June 2023

" The only downside was the wait at the desk nearly 1hour only 1 person serving "

" Was very happy with the experience will use you again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by NICHOLAS - 19 June 2023

" Disappointing. "

" The Viaggiare staff were disorganised and chaotic. They also tried to charge me E35 for additional insurance - stating that the insurance (full cover) I had bought from AuroEurope was insufficient. The vehicle windshield was was dirty and the washer fluid bottle was completely empty. All-in-all they were very poor. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by RAJKUMAR - 18 June 2023

" No comment "

" No comment "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by GRAHAM - 17 June 2023

" Auto Europe was ok but you need to think about including companies which offer the overall service we experienced "

" Took 1 hr 40 mins from joining the rental desk queue to receiving the car. No apologies offered. Car was dirty on the outside and had over 40 scratch marks. Also no USB socket. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 3

VERONA, IT - Reviewed by IAN - 07 June 2023

" great! "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOSHUA - 06 June 2023

" A refund has been requested but I am still yet to hear back on this, even though I was told to expect and email from autoeurope when this was resolved. "

" After a delayed flight of 1.5 hours we arrived to the desk 50minutes after the pick up time and were told to pay an additional €120 fee. We were not able to pick up the car anyway due to a miscommunication in the voucher and had to book with a more reputable company the next day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by IAN - 01 June 2023

" overall good. Used AutoEurope many times over many years, usually competetively priced. "

" i have used them a few times and mostly they are a good company. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by CALOGERO - 30 May 2023

" Pick up & drop off was very difficult and time consuming, when I booked up I selected and paid for pick and drop off in terminal which wasn't the case, and also when I picked up the car in Catania the made me pay 70 euros because I was dropping off the car in Palermo This was not in the agreement when I booked, Can someone please call me to discuss this Tel 07801 821692 "

" Pick up & drop off was very difficult and time consuming "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by NICHOLAS - 17 May 2023

" Auto Europe didn't provide the full information about the hidden charges with this supplier. "

" Avoid Viaggiare and book with a more reputable company. I rent many cars per year and this was one of the worst ever. I arrived 1:27 hours after the reservation was due to start, due to problems getting to the airport and I was charged a penalty fee of 50EUR. Apparently on 1/3/23 they reduced the grace time from 2 hours to 1 hour. It's completely unreasonable, given that they incurred no cost with me being slightly late. I had no option but to pay the fee. Even when I agreed, they took a ridiculous amount of time to complete the collection. The car park is chaos. Nobody showed us to the car or identified the existing damage on the car. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by JOHN - 13 May 2023

" Got my holiday off to great start. "

" Friendly and efficient. Nice car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by IVOR - 12 May 2023

" Overall good experience "

" No issues other than car needed water for windscreen, no big deal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10