AUTO EUROPE VIENNA, AUSTRIA Car Rental Reviews

VIENNA, AT - Reviewed by THOMAS - 10 September 2025

" You sent me to those charlatans. "

" Four days rental quoted £74.71 Total paid inc. hidden costs €522.40 "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ELEONORE - 31 August 2025

" With Autoeurope you always get the best deals. Only issue I would flag is the car categorization but not sure if it sits with Sixt or AutoEurope. "

" Generally I do always have a great experience with Sixt but this time O was disappointed: (1) I booked via Autoeurope a vehicle for 5+ people as we were 5 people traveling with 2 kids in car seats. The car we were given was very small and for the adult who had to sit in the back with the kids it was very uncomfortable. I asked the staff about it and was told that I could only change the car by paying an additional supplement. The specs of the cars on offer need to be better categorized to avoid those issues. (2) A few miles into driving I got told to fuel up icon Ad Blu. I am not driving a Diesel vehicle at home and at the pickup was not told that I need to watch out for Ad Blu... Also very frustrating to have to fuel up for (€30+) and not get a car already fueled up... (3) Within as well a couple of hours driving I got a warning lamp saying the tyres need filling up.... Again would not expect to have to do that on a rental and 3/4 tyres had insufficient air. The location for picknup was great, the car is a very good one, but Sixt should categorize the cars better to avoid space issues, check those Ad Blu levels and make sure tyres are filled up. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by HIDEAKI - 27 August 2025

" The conditions are unclear when booking, and there will be unexpected cost at pickup. It's not fair. "

" It was the worst experience ever. I feel cheated. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by PAUL - 15 August 2025

" Apart from enjoying your usual high standards and excellent pricing / service ...I was somewhat annoyed at the principal of having to pay extra 12 euros for a vignette at the desk , otherwise Dryyve could not release the car for hire ..begs the question as to why your advertised hire price is not achievable..I've never been charged separately for a vignette before , because you cannot rent in Austria without one in the first place . Hmmm "

" Very relaxed , professional, no pressure "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ROYSTON - 13 August 2025

" Very helpful staff and my favourite car in all my travels. When contacted with issues I received prompt replies. "

" Very helpful staff and my favourite car in all my travels. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by THADDEUS - 24 July 2025

" I would like a paper copy of the contract in case there is an accident or any incident with the police or whatever. You never know as they do routine checks from time to time. "

" I completed my check-in online. When I arrived, there were several customers ahead of my in the queue. One of them was having a long problem that took over half an hour to resolve. A second colleague would have helped a lot. My key and contract was ready to go and it took me 1 minute, but the lady never looked up to see who was waiting etc. I never got an emailed copy of my contract. So I'm not sure what would have happened if i I needed it during the rental. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by WILLIAM - 21 July 2025

" Painless "

" Time consuming check in procedure, maybe possible to improve in advance online information "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ROLF - 03 July 2025

" The forced paying of extra insurance ruined my 3 day trip with y family. "

" At the counter on arrival, I was forced to take out extra insurance of 99 euros. The counter staff member told me that I did not have an international driving license, even though this was not requested before my arrival. I provided my documents of passport, full UK driving license and credit card. This was all that was requested before arrival, The counter staff was very rude to me and my family and would not release the car unless I paid extra 99 euro insurance for my 3 day trip. I am very likely to put these comments on trip adviser and other websites . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by CHARLES LYNN - 24 June 2025

" The entire rental was perfect. Easy to follow directions, no hassles along the way and no surprise extras. Would recommend AutoEurope to anyone! "

" It was easy from start to finish. We got the car we asked for and it was perfect in every way. Thank you for making it so easy - good value for money! Easy process! No unexpected charges! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ERIC - 16 June 2025

" Easy to rent with Auto Europe but no recourse in case of scams like the one I am suffering from at the hands of Hertz. "

" No-one was available when I arrived at the airport, so I had to come the following day. Hertz made up that a (very small) dent had appeared on the side of the car and claimed 980€ against the repair. My experience of rental cars (and I often rent cars) is that any damage smaller than a golf ball does not get reported: this dent is only a few millimetres long. The photos provided by Hertz a few days after I dropped the car (not when I dropped the car) looked photoshopped. I have since heard of similar scams at Vienna airport and within Hertz. I will avoid Hertz and its sister companies at all costs from now on. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by MAEN - 14 June 2025

" The handling was smooth "

" The staff are nice and quick in the atmosphere "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CLAUDIO - 14 June 2025

" Good car "

" Good car at a reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STEPHEN - 27 May 2025

" The Auto Europe experience was faultless, as always. "

" I've shared this with Sixt also but the rental experience was overall very positive (especially being able to return to a different location). There were two items worth mentioning though: 1) On collection I was advised that a Hong Kong driving licence is no longer acceptable in Austria. On return to Hong Kong, I queried this with the Austria Consulate who confirmed that Hong Kong licenses with IDP remain valid for car hire in Austria. However they advised that a technical issue in the ÖAMTC Website caused confusion to car hire companies and they will ask the relevant authority to fix this. Not Sixt's fault, but I thought it worth mentioning anyway as it could create problems for future customers. 2) No one was present for the return. That's absolutely fine - I called the number published and returned keys to the secure box. However later in the day I received an email about new damage to the car. This was surprising as the car was only ever parked on a secure, empty driveway. I assume this was all sorted out however as my deposit was returned in full - it just caused a negative feeling for a few days after the rental. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VICTORIA - 25 May 2025

" Would rather go to a provider where all charges are clear to avoid nasty surprises at pick up. "

" The car was good, but it felt like there were a lot of hidden charges not made explicitly clear when making the booking. In particular - they charge you up front a cleaning fee, which they state is refundable, but not automatically and it is up the user to provide evidence and request the fee to be refunded. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DAVID - 13 May 2025

" Best deal for our trip "

" Fast Efficent service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MAHYAR - 28 April 2025

" I wont. "

" The vehicle was very dirty inside and the body work was poor, the vehicle was not on an Austrian plate which can be problematic in terms of police. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by ALEC - 14 April 2025

" Perfect experience start to finish! Will most definitely book with Megadrive again - many thanks for the excellent service. "

" Everything worked out perfectly, staff were super friendly and efficient, we always book with megadrive and it's greta service and nice cars every time! Many thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ERALDO - 24 March 2025

" Never again will I rent from these crooks "

" I will never rent from these crooks again and I am telling everyone not to rent from them. I received a good quote for 5 days only to arrive to collect the car to realise that there was a 500km limit. I had to pay €148 to have an extra 500 km added to my limit. Then because I drove through Bad Reichenhal in Germany , from Vienna to Kitzbuhel , I was charged €99 for crossing borders. Now I´ve been charge €99 twice because of speeding fines. I still have to pay the speeding fines. I have never had this problem of extra charges with any other hire company before. If you continue to broker for this company, I will never use your company to book car rental again. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by RORIE - 25 February 2025

" See above "

" 1. I arrived to the counter, having ordered an SUV and was asked if I was ok with automatic. I said no problem. When I got to the car, it was a tiny car. I had 3 children with me and needed to get ski stuff in, so I had to go back to the counter and request a different car. When I said to the lady that there was a problem she said 'well I did ask you if automatic was ok'. She never asked me about the size of the automatic and I didn't need this retort from her. 2. When I got the car it was 5300km overdue a service. this is disgraceful! Especially when I had been told that any breakdowns would be my responsibility! Surely safety should come first and yet my family and I were put in a vehicle that was thousands of kms overdue a service! The chance for breaking down would obviously have been much higher in such a scenario and should the car have broken down, why would I have to pay due to the negligence of Dryyve? 3. At drop off, I was charged a 30 Euro cleaning fee! This is utterly ridiculous as it's a hidden cost because what vehicle isn't going to come back needing to be cleaned. Even if you drove it around for an hour, it's going to need a clean, so this is dishonest and sneaky. Having used Dryyve for 5 years now, I'm unlikely to ever use them again. Even if their prices are lower initially, they're dishonest and unsafe. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by ALIX - 24 February 2025

" Couldn't use the Auto Europe as we got changed extra by DRYYVE anyway "

" We were charged an additional 30euros a day as they didnt accept our credit card so had to purchase additional insurance. We booked an SUV but she said she upgraded us to an automatic. When we got to the car it was a saloon car which wasn't great in the snow which is what we needed it for. We had limited miles plus were charged additional money when we took it back for 'cleaning' although it was clean on the inside. The people at the drop off service said this was the only company who charge for this. So our 90euro car ended up being an additional £250 on top "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

VIENNA, AT - Reviewed by KRISTOF - 23 February 2025

" Great service "

" Would avoid Dryyve and would recommend Autoeurope to drop the provider. Provided smaller than booked vehicle class without warning not leaving enough room for luggages. Unexpectedly charged cleaning fee for completely clean car. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ISTVAN - 12 January 2025

" Very happy with AutoEurope, always great reliable service. "

" Friendly staff, smooth collection and drop-off, car had a bit low tyre pressure, overall happy with the rental experience. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by JOHN - 11 December 2024

" Excellent service "

" Very helpful and pleasant staff member "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALDI - 03 December 2024

" AutoEurope has to refund asap and sort thing out for the inconvenience it caused to me. "

" They did not rent me the car., saying st the last minute that i was banned from the Sixt. I had never known that there was an issue, they never let me know. They had few days to decide from the day i booked car, and they didnt. Leaving me alone at the airport at the middle of the night, with no other solution, no other providers or abusing one provider. We are starting all the legal actions agaist the company. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by FRASER - 30 October 2024

" Would be sceptical about using the car rental company again. They were the cheapest and it seems like the reason for that is they make there money back with bogus fines about damage to the vehicle. "

" Was a good experience until I got given a 80 euro cleaning fee for the car. For old stains on the seates that i did not cause. I tried to explain this to Dryyve but as i couldn't prove I didn't soil the car, I had no come back to the fine. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by FRANCES - 13 October 2024

" Very easy system to use. No complaints. "

" Very easy pick up. No queue. Representative spoke good English and was courteous and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PATRICIA - 25 September 2024

" Very satisfied "

" Great experience from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GRAHAM - 24 September 2024

" Auto Europe were fine, it was just Dryve that were a serious problem and that was after drop off "

" Dryve claimed the vehicle needed excess cleaning and we had been smoking in it (we hadn't) and charged additional EUR 165 + VAT. Very disappointed indeed. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by PHILIP - 21 September 2024

" Easy and straight forward to book. "

" Everything went according to plan. Explanation on the agreement all clear. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOSE DIONISIO - 14 September 2024

" very good in general "

" Very good service in all aspect except I was charged €55+vat for 15 minutes flight delay and their out of hours pick up. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by DAVID - 02 September 2024

" Good to know that someone there in your corner "

" Pick up staff excellent. Unfortunately car had virtually no oil had to add 2ltrs just to get to min on dipstick. No oil light on. Only suspected when car failed to accelerate on a slip road. Alamo excellent at refunding oil paid for. But cars need fundamentals checking. Not just an outside wash !!!! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 3

VIENNA, AT - Reviewed by EBERHARD - 01 September 2024

" - "

" - "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GARY - 27 August 2024

" Unable to get clear answers from customer service about getting a refund as this is clearly misrepresentation by Auto Europe. "

" Charged €290 as I am 70 years old. Dryyve would not release the car without payment even though the Auto Europe voucher states this charge does apply until you are 75. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MICHAEL - 25 August 2024

" My experience started well with the booking being easy and clear. However the trouble started when i was fetching the car and they did not accept my american express card for the deposit nor any of my debit cards. Thus charging me a large additional charge i have read the receipt and can not see it written. i aim to leave this review to other customers so that they do not receive this hidden fee "

" My experience started well with the booking being easy and clear. However the trouble started when i was fetching the car and they did not accept my american express card for the deposit nor any of my debit cards. Thus charging me a large additional charge i have read the receipt and can not see it written. i aim to leave this review to other customers so that they do not receive this hidden fee "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SIEGLINDE - 09 August 2024

" Genuinely a great experience and made my holiday more enjoyable. "

" Everything was super smooth. I had a great car, speedy pick up and return. I would certainly use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RICHARD - 09 August 2024

" Autoeurope are great. Budget and Avis are great at Vienna airport. Sixt were disappointing even though they are the biggest provider at the airport. "

" Agent was very pushy about my autoeurope full cover not being adequate and that I should take out Sixt damage cover. First time I've been uncomfortable about hiring a car. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BOGDAN - 05 August 2024

" Nothing to say - maybe should have clear T&Cs "

" Lots of expensive hidden charges -everything outside the contract costs 100 euros. ( a few hours delay charged 100 euros even though I paid 30 euros per day , cross border 100 euros, even the road tax had to be paid in Austria 11 euros) . The AC was making a noise otherwise the car was decent - 39 k so not new. Nice staff-found and retuned the iPad I left in the care after drop off. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by ALEX - 18 July 2024

" The company that you are booking through and the terms and conditions and fees were opaque at the time of booking. I see that your website has now been updated, and this information is easier to find. But it is a bit late for my holiday "

" I didn't even pick the car up because the extra fees (additional mileage and cross border fees) would have added up to more than THREE TIMES the original booking cost. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by DAVID - 12 July 2024

" Again I am very happy with Auto Europe. The only downside was the Avis counterstaff in Vienna and getting Avis UK to deal with my query when raised by email straight away. They said they could only deal with it when the invoice arrived after the rental. Even now they are not denying my claim that the clerk was wrong but saying I signed the agreement. Let's see what happens. "

" I am in dispute with Avis over their cross border charge. Contrary to their website, the counter staff insisted I had to pay a cross border charge for the whole 8 days of the rental not just the one designated day that I had indicated. He would not check with Avis that he was correct. I also noticed that on the agreement that the car was shown as Red not Grey and that the record mileage was very much more than shown on the agreement. However the registration number was correct. It was so dark in the garage that it was impossible to check all the damage marked. The car also tumed out to be a plug in hybrid although the agreement only mentioned petrol. On the return at Vienna Airport these days, there is a single return place irrespective of the rental company. You are told just to leave the keys in the car and go. There is no role for the customer to play in checking , mileage, fuel or condition. In the event, when the invoice came later by email, all seemed fine for all 3 - even though the mileage was now over 30,000 kms than shown on the outgoing agreement! "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDREW - 09 July 2024

" When I had an issue that I wanted clarified, I rang Auto Europe but they said they were just an intermediatory and I needed to take it up directly with Alamo/ ENT - not helpful! However, after some persuasion they forwarded me to their contact centre. Also when I return the car the agent checked it over and said all okay - it was not until i received the invoice they said the car had not been return full - - not very helpful after the event as you cannot talk to anybody as you had passed through security - I had to find an email address to complain to Alamo / ENT and sent them the evidence and asked for my surcharge to be refund "

" Car was not clean inside. Service interval was showing 700km until service (not very comforting). "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

VIENNA, AT - Reviewed by IAN - 21 June 2024

" as above I assume "

" possibly the easiest car hire process I've been through. Airport staff were excellent, the whole process to get the car took a few minutes, normally this can take a long time signing forms, waivers etc. and after a long flight this can be a pain, so thanks to the team for making this simple. The drop back was equally good; just dropped the car at the drop off spot and headed to my flight. Will use again, thank you!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDREW - 11 June 2024

" As above "

" When I dropped the car off it was inspected and I was told that all was fine. A few days later I was charged for alleged damage to the wheel hubs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RICHARD - 07 June 2024

" The fact the damage waiver insurance was with Auto Europe and not Dryyve left us feeling we would get caught between 2 companies if a claim had arisen! "

" The main problem for scoring low, was the several issues with the car. 1, it wasn't handed over totally full of fuel 2, there was significantly more damage than the rental record showed and we only received this later by email, so couldn't complain at the time. 3, possibly due the the rear wheel arch damage, the car tyre pressure sensor kept telling us the tyre pressures were low. Had to check them every day. 4, car vibrated heavily between 110 and 130km/Hr possibly from poor wheel balance. We therefore lost confidence in the car but could only contact Dryyve by email which took 48 hrs to respond. On the plus side, you acknowledged our damage and fuel level photos and hand back of the car was easy and return of our 500euro deposit almost immediate. Our concern throughout the holiday was that we would have arguments on return as to what damage was original and what we may have done. Particularly as we had the Auto Europe insurance waiver and not the Dryyve full damage insurance waiver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

VIENNA, AT - Reviewed by KAILASH - 01 June 2024

" Worst experience "

" These people are fraudsters! I want my money back. They gave an wrong car , one with a huge dent and that wasted 2 hours of my time. When we returned the vehicle same to same, they charged us 65 pounds for less fuel! Never book with these people "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 4

VIENNA, AT - Reviewed by AMANDA - 24 May 2024

" Whilst the booking was easier car hire didn't happen as per above. "

" Unfortunately i was delayed to collect the car. The provider cancelled the booking without any notification or contact and with no refund. Terrible rude customer service. Therefore not recommended at all. Avoid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by DAVID - 16 May 2024

" As above "

" I have used Auto Union a couple of times. I use them because they offer a reasonable rate but you have to be aware of the extra time it will take and the frustration of the process. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by JOHN - 16 May 2024

" Overall very good. "

" Excellent service., Quick, efficient and great value. Pleasant staff: "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JAMES - 01 May 2024

" All good! "

" There appeared to be unnecessary shuttle delays at For pick up and drop off. More than half an hour on each occasion. Otherwise it was efficient and smooth. Thanks. James "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KATARINA - 12 April 2024

" Very efficient during car pick up and very impressed with car drop off system. "

" Very efficient during car pick up and very impressed with car drop off system. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GYULA - 05 April 2024

" Stay away! They use these other companies like Dryyve and they will mass you up... "

" Super bad! No car on arrival! Next day as I have taken a taxi back ro the airport, they charged extra insurance, extra for USA driver's license, when I payed on line... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by TEODORA - 14 March 2024

" Great overall experience "

" Fast delivery of the car, fantastic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STEFAN - 06 March 2024

" Unable to change or cancel the booking. No cars available for an extra day. "

" I needed to take the car a day in advance. No cars available and not possible to amend or cancel the booking. I ended up getting another car from SIXT. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by CARL - 04 March 2024

" . "

" Pick up was OK - but drop off and the experience after has been horrendous! BEWARE! I've been charged for damage to a wheel that I have not caused. At drop off I confirmed that everything was OK - yet 2 days later I received an invoice and money has been taken from my deposit. I've challenged this - but the response from Dryvve has been rude and pointless. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by GEORGE - 27 February 2024

" Excellent "

" No issues whatsoever everything went smooth and fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDREW - 22 February 2024

" Friendly and understanding. "

" I've become a regular customer of Dryyve on my frequent family trips, and as usual they are friendly and understanding with issues that arise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RALPH - 21 February 2024

" Bad check in. Speedy check out. Good value for money. "

" 1.5 hours waiting on staff and paperwork. No staff to show us where our vehicle was parked amoungst a thousand cars. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by DAVID - 21 February 2024

" Dacia!!! "

" Off airport location long wait for shuttle. Not open until 8am with early flight "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by STEPHEN - 14 February 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DIETER - 09 January 2024

" Cheaper then other companies, same quality of cars. "

" fast service, very good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by THOMAS - 08 January 2024

" I am awaiting a reply to my complaint - having been left stranded with my 4 month old son at 6pm on New Year's Eve in Austria. No vehicle was ever provided, and I was forced to make my own alternative arrangements. "

" Dryyve close at 2pm for New Year's Eve, despite my booking being made for 5pm. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDREW - 26 December 2023

" Friendly car hire company. Great service, went out of way to help. "

" Very helpful guy at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STEVE - 26 December 2023

" Very good "

" Great service but airport meeting point could have been made clearer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JAMES - 31 October 2023

" All very efficient and easy. Happy to use again and recommend. Good prices. "

" The office didn't have the car I had booked and was hoping to have, but offered a range of good alternatives. I was happy with the outcome. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by JUSTIN - 13 October 2023

" Autoeurope customer service becoming less helpful "

" Counter staff very rude and unhelpful "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 4

VIENNA, AT - Reviewed by ABDULLAH - 29 September 2023

" I pay money for a car and insurance details by internet it was clearly mentioned everything. But it looks scammed "

" I book a car throw Auto Europe website. I booked a Mercedes car with full insurance. I arrived budget office at vienna airport they give me peugeot 2008 type with third party insurance. I was arguing with them to get full insurance but they refused. They said to me if you want full insurance you have to pay 263 euros or next time come and book car directly from us. I send an email to Auto Europe car for this case but no answer.I went Austria for vacation but i was whole trip triffids not to damage the car , a small dent or scratches it will put me in difficult situation. Iam really not recommended your website to anyone, also you guys have to do investigation regarding this case or i will open it in a court. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by KELVIN - 25 September 2023

" Your office was closed when I tried to ring. "

" Tried to charge me €99 for "Out of Hours!" surcharge. They claimed I arrived at 23.01 and for being one minute late its €99 but they still had 2 people waiting to be served. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by MICHAEL - 21 September 2023

" All good - car was provided by Drryve so was a bit confusing looking for a Usave counter! "

" Great experience easy check-in and car was an upgrade - perfect car at an unbeatable price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARTIN - 11 September 2023

" Very please with upgrade to Toyota Yaris Cross Hybrid "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GERTRAUD - 28 August 2023

" Auto Europe were good and the customer service is very helpful and efficient. "

" It is the first time ever (I hire a car twice a year) that I had a bit of trouble with the excess insurance. The Dryve representative tried to persuade me that I need excess insurance which wasn't included as it didn't show on the voucher. I guess it would have been helpful to have that on the voucher. Only after phoning the Auto Europe UK (who were very helpful) they confirmed that the excess was definitely included in the fee) could I tell the agent to just leave it. Also they were not helpful with all information including the car papers (which I eventually found behind the mirror flap) etc. , it took me one hour to get to drive the car. The damage markings were not accurate either. The car was o.k. but not great. I have used U Save before but this time it was not good. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by ABDUL WAKIL - 15 August 2023

" Very friendly and reliable "

" Excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by NICHOLAS - 10 August 2023

" Always use AutoEurope - familiar and easy to Use. "

" USAVE we're excellent - possibly the best car rental firm I've used at Vienna airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ZIAD - 29 July 2023

" The overall experience was so bad, I argued the USave agent for more than 30 mins and I didnt get what I already ordered and they confirmed. The U Save are so bad. "

" I ordered suzuki S-Cross, then I asked them for upgrading to Citeroen C4 grand Picasso. The U-save company confirmed the upgrade and we agreed about the additional payment of 145 euro. When I arrived to ghe airport and took the car, they changed the additional paymnet to 550 euro without any reason. So, I didnt agree to pay this amount and took the Suzuki Scross. Second issue occured with me, the car was not ready and we waited about 30mins in the parking until the car arrived. Third issue happend with me, wben I took the car the agent didn't write any damage or scratch in the report. When I returned the car, they found small scratch in tge tier and they reported that I caused this scartch. However, this didnt happen with me. I told them tgat this was before I rented the car but they didn't listen to me and seng me damage report of 100 euro for fixing and 100 euro for administration. They are so bad with me. And they took from me 200 euro by wrong. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by KUDRET - 17 July 2023

" I have nothing but good things to say about the staff at the counter in the Airport, unfortunately the Roadside assistance company left me high and dry in a very dangerous position on the side of the road for 4hrs. "

" Unfortunately, I ran over something in the road which cut both tyres on one side of the car. When I called the Roadside assistance line and requested recovery I was told to contact the manufacturer of the car and request a warranty call. This made no sense and the Roadside Assistance helpline wouldn't help in any other way despite me telling them that this was not a warranty issue. In short, I was left stranded in the middle of Austria with no help. In the end, I had to walk to a number of local tyre garages (in the very hot sunshine) in order to get two new tyres at my own cost. Not, happy at all. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by HARITH - 15 July 2023

" AutoEurope is good but they need to address the comments above with Hertz for future booking "

" I have booked Luxury SUV category , the reservation and the payment been made one month prior to the collection, on the day I arrived to collect the vehicle, I have been informed there are no cars available on the same category I have asked for. instead I have been offered a lower class SUV, I had to argue with the counter staff and the end results I have to wait between 30 mins to an hour in order to receive the same category vehicle which been dispatched from another rental center in Vienna. this must be avoided for future or at least notify the customer one week prior to the collection "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DAVID - 14 July 2023

" Overall very satisfied "

" Both check out and check in very efficient and polite. Only quibble was the vehicle was registered in Hungary so had to pay a fee to use the roads in Austria (as well as Slovakia) as well as the extra insurance in Slovakia. It was seemingly well past its service interval based on the warning light. I reported this on return but got the feeling it was not an issue. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ASHLEY - 10 July 2023

" Thank you! "

" Price was good and the car is automatic - very easy to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GARY - 07 July 2023

" No problems at all "

" Very smooth hassle free service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JAMES - 06 July 2023

" Auto Europe worked well just the rental place was bad "

" Got sort of forced into taking out another 'insurance policy' for 140 euro. Made me quite uncomfortable and like I had been conned. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RENATO - 28 June 2023

" Easy to book, many options, recommended. "

" In the overall, it all worked fine. But had to pay a fine of 100 euros for arrival after 23h, due to a flight delay and that was not fun. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by HANS-MICHAEL - 07 June 2023

" I have always had good service through Autoeuropa and Sixt, so this was a surprise. I would be nice if we were told in advance that this car was not available. We clearly indicated the car was for 5 people which is a full car with luggage. "

" I specifically booked a minivan category vehicle because we were 5 people, including 2 tall men with luggage. At Sixt, they didnt have the car that I booked and gave us another much smaller which they regarded as an upgrade. I had to tell them it was not suitable and they blamed the problem on Autoeurope category being different to theirs. This wasn't true.. In the end they tried to help get a bigger car for us but we ended up paying for an Audi A6 combiner's which wasn't much bigger and still a tight squeeze for us. At least they tried but we expected to get the car we booked, and that I had researched to make sure it was big enough with potential of a 7 seater. This different category business they fobbed us off with was not acceptable. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by STEFAN - 18 May 2023

" All perfect "

" Simple at pick up. Great car. Easy return at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARTIN - 18 April 2023

" A very fast and efficient service provided. Well done! "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by AUGUST - 18 April 2023

" Very satisfied! "

" Very good service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CHRISTOPHER - 28 March 2023

" All good "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GLYN - 27 March 2023

" The Toyota CH-R hybrid crossover automatic was a pleasure to drive. "

" Professional and courteous check out of car, with unexpected choice of one of three upgrades. Check in out of hours was no problem, once we'd found the rental return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by IGAL - 15 March 2023

" Everything just perfect! "

" Perfect car, perfect service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOSU - 24 February 2023

" everything worked smoothly "

" everything worked smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by EDOARDO - 24 February 2023

" All quick and smooth, excellent! "

" Great service, friendly staff! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STEVEN - 22 February 2023

" USAVE are corrupt. "

" I received a £120 invoice for crossing the border into Germany. Apparently I crossed over for the border for 18mins in total. I didn't realise I had done this. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by CINZIA - 26 January 2023

" We really appreciated the guy at the desk telling us about the vignette, and he was very nice. Drop off was also very easy. "

" The only thing I have to complain about, is the extra charge for taking the car out of the country. This charge was written on my voucher once I'd booked, but I didn't see it anywhere before booking. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RICHARD - 25 January 2023

" Dissatisfied that I had to pay for insurance "

" There was a problem with credit card and I had to pay extra for debit card and compulsory insurance. No reason why I had to get the insurance "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by WILLIAM - 18 January 2023

" Excellent "

" Very straight forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GABOR - 10 January 2023

" The rental experience was very good, but I got a different kind of car what I had ordered (with the excuse that the car type was just an example) Unfortunately misleading marketing is one of the things I hate the most so I will never use your service again and I will not recommend it to anyone "

" The rental experience was very good, but I got a different kind of car what I had ordered (with the excuse that the car type was just an example) Unfortunately misleading marketing is one of the things I hate the most so I will never use your service again and I will not recommend it to anyone "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JONATHAN - 05 January 2023

" Absolutely dreadful and I'll be advising my credit card company to stop the payment "

" The Car I order was BMW x3, the car I was provided was Ford Koga ... I've check and compared the manufacturer's specifications and the basic models are enormously different by 8000 euros Further more, I have no idea who I'm dealing with AutoEurope, Herts, Thifty car... the confusion is ridiculous To add, the vehicle drop off with luggage and family of small children is absolutely shocking I will never hire a car from your com Again and I'll be contacting my credit card company to cancel the payment under sale of goods act online for misrepresentation I give you 7 days to respond with offer of reduced fee for the car that's been provided and the hassle and inconvenience I've experienced "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by JOSEF - 05 January 2023

" See above "

" The car didn't lock properly and the interior automatic lights didn't work. I only realised this after dark and 250km from the pick up "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by DAVID - 04 January 2023

" U save are scamming us. "

" U save found a small undocumented scratch to the wheel and charged me 200 euros!! I know for I fact I did not do it, and would have happily paid if I had. They are just scamming your customers. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by IVAN - 30 December 2022

" Everything worked fine and smooth, from booking to checkout and return. Still waiting for the release of the Credit Card charge, but that is expected. "

" Smooth and I received very nice premium Audi A3 way above the class I booked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARCELO HENRIQUE - 05 December 2022

" Overall was good. "

" The car has a terrible smell of smoking. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by MELITTA - 14 November 2022

" All very well "

" Great service both at the counter and when returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MICHAEL - 20 October 2022

" Easy and cheapest "

" Easy and uncomplicated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DEREK - 15 October 2022

" Very efficient at counter and when booking the car hire. Free upgrade provide, very clean car. "

" Very efficient at counter and when booking the car hire. Free upgrade provide, very clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOHN - 13 October 2022

" Good service "

" Good service will book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 27 September 2022

" See above. "

" There are no toilets at the outdoor carhire drop off nor at the carhire office area ; you have to walk halfway to the terminal . There were no luggage trolleys available at the drop off. Salzburg airport is a lot better organised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALON - 27 September 2022

" Every thing was great but after returning the car ,I got overcharge of 135 €. I tried to contact you but got no answer. I am still waiting for your response "

" Every thing was great but after returning the car ,I got overcharge of 135 €. I tried to contact you but got no answer. I am still waiting for your response "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ARIEL - 16 September 2022

" There must be a direct relationship between Usafe and Autoeurope regarding the total insurance purchased. It is unacceptable to have a payment when there is comprehensive insurance that includes all the coverages "

" There was a big misunderstanding in returning the vehicle. Usafe company does not recognize the full warranty that we purchased at Auto Europe and trying to charge me 400 euros for a very small scratch .I wouldn't have charged for that either regardless of the insurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by WILLIAM - 09 September 2022

" I have used Autoeurope for many years. as the service has been exceptional. I am sure that the problem with USAVE will be resolved in due course. "

" The counter was closed on arrival, in spite of having arranged, through Autoeurope, an extension for a late pick up. No staff, no car and no drop off. Autoeurope have been very helpful so far in trying to recover the additional cost of an unexpected car hire and to resolve the issue. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by HAYLEY - 05 September 2022

" First we did not realise there would be an extra charge for entering Hungary from Austria. Second we had to pay extra insurance at the airport upon collection to cover if there was accident damage and for all the tolls which we thought we had already paid. Third we received over £150 of fines a month after we got home with no way to know what they were for as all in foreign language. I am not a fast driver and thought I had adhered to all speed limits but there is no way to know for sure. Perhaps these were for Hungarian tolls and maybe they are not included. Whatever it was there was no way to challenge it as it was immediately taken from our credit card. I tried to get a refund of at least part of my money as I feel we were totally misled as to what we had paid for initially but have got nowhere - emails back just basically said tough. I WILL NEVER HIRE A CAR ABROAD AGAIN, ABSOLUTELY DISGRACEFUL MONEY MAKING COMPANIES. WE ARE SO UPSET ABOUT THIS ITS HARD TO PUT INTO WORDS. "

" First we did not realise there would be an extra charge for entering Hungary from Austria. Second we had to pay extra insurance at the airport upon collection to cover if there was accident damage and for all the tolls which we thought we had already paid. Third we received over £150 of fines a month after we got home with no way to know what they were for as all in foreign language. I am not a fast driver and thought I had adhered to all speed limits but there is no way to know for sure. Perhaps these were for Hungarian tolls and maybe they are not included. Whatever it was there was no way to challenge it as it was immediately taken from our credit card. I tried to get a refund of at least part of my money as I feel we were totally misled as to what we had paid for initially but have got nowhere - emails back just basically said tough. I WILL NEVER HIRE A CAR ABROAD AGAIN, ABSOLUTELY DISGRACEFUL MONEY MAKING COMPANIES. WE ARE SO UPSET ABOUT THIS ITS HARD TO PUT INTO WORDS. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by CHRISTOPHER - 05 September 2022

" When we returned the car, the staff member came to inspect the car and told us it needed a deep clean as it was so dirty which would be €40. There were a few crumbs on the floor so we were very surprised. Then a "friend" of his came and said he would do it for €30 cash. We rejected this then took the car took the gas station to give it a 1 min vacuum which rendered it spotless and went to return it. When we got back, the staff member circled the car 4 times looking and looking for something. Eventually he found a tiny 2mm silver paint fleck missing from the beading around the boot and told us we must pay him for this. This was not us, there was no scratch and could only have been a bit of wear and tear. (We have a photo). This guy seemed determined to find something to charge us extra for, and we are convinced he must get some sort of commission/kick back from Thrifty for any additional charges he can get away with. It was honestly pathetic and dishonest on their side, and I would not use them again. "

" When we returned the car, the staff member came to inspect the car and told us it needed a deep clean as it was so dirty which would be €40. There were a few crumbs on the floor so we were very surprised. Then a "friend" of his came and said he would do it for €30 cash. We rejected this then took the car took the gas station to give it a 30 second vacuum which rendered it spotless and went to return it. When we got back, the staff member circled the car 4 times looking and looking for something. Eventually he found a tiny 2mm silver paint fleck missing from the beading around the boot and told us we must pay him for this. This was not us, there was no scratch and could only have been a bit of wear and tear. (We have a photo). This guy seemed determined to find something to charge us extra for, and we are convinced he must get some sort of commission/kick back from Thrifty for any additional charges he can get away with. It was honestly pathetic and dishonest on their side, and I would not use them again. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by EBERHARD - 28 August 2022

" Easy to change (as we did). "

" All fine. No hassle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALEX - 27 August 2022

" I've used auto-europe for 20 times and was always satisfied. I think u-save should be removed from your list as use un-fair methods to rip off customers. "

" We got a car with many scratches and upon return they charged us for 696 euro for some of them in the wheels. Unfortunately we didnt photo the wheels and cannot prove it but 100% sure we coudn't make any scratches to the wheels. This company (u-save) are thieves. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by STEPHEN - 04 August 2022

" Unfortunately we were unlucky that our flight was delayed which caused the collection desk to be closed upon our arrival. We contacted Budget the following day at opening and they were extremely helpful and ensured our car and paperwork was ready for collection when we arrived at the airport the following day, also due to us collecting the car a day later the price was reduced and we were offered an upgrade or further insurance. We were overall really happy with the service we received "

" Happy with service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 30 June 2022

" Always a first rate service from Auto Europe. "

" The usual excellent service provided by Europcar in Austria. Collected the car from central Vienna and deposited it back in Salzburg for a minimal extra cost . We were also upgraded from a VW Polo to a T Cross which was very much appreciated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDREW - 23 June 2022

" Auto Europe itself has an efficient system and the car was good - but USave are either very slow or reluctant to reply to our complaint. "

" The car was fine and the process was similar to most other reputable companies. We would have given high ratings for the whole experience BUT we have been charged for damage which we did not cause and the company have not replied to our complaint. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by JOHN - 06 May 2022

" No commment "

" No comment "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by MATTEO - 28 April 2022

" stop partnership with u-save, they are a joke and should be severely fined for how they conduce their business "

" 1. despite having extra insurance, the counter pretty much forced us to get an extra insurance, otherwise they would have needed to book 2.200 euros on the credit card, which is above and beyond the cap most people have on daily credit card transaction. A legalized extortion. 2. the guy to whow we left the car could barely speak any English, made us wait without really telling us why, and send us to the counter, even though it was completely unnecessary and the counter guy was as surprised as we are "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by TOMAS - 14 April 2022

" Not recommended at all "

" It was absolutely disgusting service and I would never come rent from here again "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by ANTHONY - 11 April 2022

" At the time of booking it should be absolutely clear (and obvious) if there are going to be additional charges and/or if the fuel tank is empty to empty. "

" Do to a rescheduling by British Airways I arrived at the Usave desk at approx 11.20 pm where I was told that I would have to pay an extra €100 'unsociable hours' charge. In addition, when I reached the car there was barely any fuel in the tank. Needless to say, the unsociable desk had closed at this point ! Thankfully, I managed to find an open garage nearby on my phone (it was now 12.30 am). All in all a miserable experience and I will not use Usave again. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by PETER - 07 April 2022

" fast helpful experience, good english spoken so easy to use services "

" very positive experience, fast helpful service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RASTISLAV - 12 March 2022

" Strongly recommend! "

" Easy to book, easy to find, collect and return. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MATTHIJS - 12 March 2022

" Bad "

" Bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by TOM - 23 February 2022

" I've used Auto Europe a lot and it's usually good but sometimes the local office makes things difficult. "

" The local office applied additional charges of €217 for the extra driver and a Usave insurance. Because I didn't have a credit card, they said that the extra driver would normally cost more on its own. Very confusing and I think it was made up on the spot to extract more money. I've used Usave in Budapest before and had a great experience so this must be the local office. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PAVOL - 15 January 2022

" Autoeurope is good, I like it "

" I collected car showing full tank but when I get to motorway, fuel started to go down, I tested this by refuling at my destination to full and I done many km before fuel gauge started to move. I filled full tank at the Vienna airport before I returned it Vineta for Austrian motorways were not paid, which doesnt cost much but its disaponting charge for using car abroad is too high in my opinion "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CHARLES - 13 November 2021

" I have used Auto Europe for many years and things always go well. "

" All good, new car, efficient etc "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RICHARD - 04 November 2021

" Very professional and great service "

" Great experience, no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALISON - 31 October 2021

" Everything went very smoothly and all staff were very helpful "

" I was given an upgrade by Usave which was much appreciated "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALISON - 31 October 2021

" Lovely car including free upgrade "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TEJVAN - 21 October 2021

" It is a con you charged £90 because I put staying in Czech Republic. SO much money for driving a few miles across the border. The problem is you were not upfront about costs. I will always avoid. "

" It is a con you charged £90 because I put staying in Czech Republic. SO much money for driving a few miles across the border. The problem is you were not upfront about costs. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by PETER - 11 October 2021

" This was my first Rental with Alamo but I will certainly be pleased to use them again "

" Quite simple - the Alamo staff were very helpful and the car was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by AMNON - 18 September 2021

" Very positive, fron the seach, to the simplicity if ordering via the site and ending with a pleasant experience with the car and car rental service "

" I saw comments about USave in the Web after paying for the service and was concerned about my choice due to the extreme negativity expressed by most of the reviews. I'm glad to say my personal experience was extremely positive. The staff were friendly and efficient both when picking up and returning the vehicle,, the car was great, and the whole experience with U-Save helped make the trip a very enjoyable one. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RICHARD - 14 September 2021

" No issues this time. Best website to compare all suppliers in one view. "

" Finding drop off and then where to leave keys not as easy as some airports. Videod car and key drop off but no issues and bill came through as expected after weekend. Car was excellent, high spec for the group. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOHN - 13 September 2021

" wonderful "

" wonderful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ROSA - 06 January 2021

" I tried to amend the booking as the flight didn't happen and we travelled two days later, however AutoEurope has refused to either amend or refund the booking. I then booked with Sixt directly. Very unsatisfactory service. Your customer service reps refused to help which is unbelievable in the current situation where flights get booked and re-booked within hours. I cannot understand how you couldn't even move the reservation. Sixt confirmed they wouldn't take any of the money paid to you as I've informed them the booking was to change, so Auto Europe kept the fee without delivering a service. You need to look at your customer treatment as this is unacceptable! "

" I finally booked with Sixt directly and they were great. Wouldn't use AutoEurope again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MITCHELL - 29 October 2020

" Helpful and friendly "

" The customer service representative was very helpful and informative. The car was lovely to drive and in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DAVID - 08 October 2020

" PLease see above "

" I initially booked an automatic Ford Focus, but your website informed me that I could upgrade to a BMW for £150, as the rental period was six weeks I took advantage of this offer. When I arrived at Buchbinder they offered me a Transit van, I was shocked and declined. The only other automatic car they had was an Opel Safira - a markedly inferior car to the bmw that I had booked. On questioning the Buchbinder rep. stated that these were the only automatic cars they had. I accepted the Safira under sufferance, it had done nearly 50,000 kilometers, had no satnav and was generally unsatisfactory. I got in touch with both yourselves and Buchbinder, you informed me that I might be able to swap cars the next week in Salzburg. On contacting Buchbinder in Salzburg, they informed me that they did not stock automatic BMW or Ford Focus at any of their branches in Austria. I was therefore lumbered with a gas guzzling, unattractive taxicab, rather than the neat , economic sedan that I had ordered. I am unhappy with both you and Buchbinder, and feel that I was conned. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by GUIDO SERGIO - 22 September 2020

" It was a positive experience due to the efficient and friendly staff and a good package. "

" Friendly and efficient staff. Good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by NICHOLAS - 05 May 2020

" If you are going to use Usave, then no one should use you. "

" Despite arranging a late collection there was no one in the kiosk which left us to find a local hotel and taxi at short notice. When questioned the next day they agreed they had left at normal time and wouldn't have been available at all. Dreadful service. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by WIESLAW - 13 March 2020

" All perfect good price "

" Wery good , car OK nice and helpfull staff I recommendet 100% "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PAUL - 01 March 2020

" Auto Express made it very easy online to book a hire Vehicle. Thank you. "

" Collected a Mercedes Vito Tourer from Vienna Airport. Upon inspection before departing Vehicle had numerous damage to bodywork not recorded on rental agreement. No official handover from staff conducted. Reported immediately to Head office in Germany via email containing photos of damage. After emailing and chasing for several days finally got an apology for the condition as f my rental. I would not use this communication many again. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 3

VIENNA, AT - Reviewed by THOMAS - 26 February 2020

" Original provider couldn't provide car. So new hire was arranged in time at same price. Fantastic! Will definitely use again. "

" Didn't have estate car so provided an upgrade. Very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARTIN - 26 February 2020

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SEBASTIAN - 17 February 2020

" the car was not in perfect condition. the tyre was not calibrated and you could feel it vibrating. also every now and again the car would show a warning that it could not find the tyre sensor... "

" overall ok "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

VIENNA, AT - Reviewed by IVETT - 14 February 2020

" Everything went fine. I read all those negative comments well I can't say a bad thing about them. Stuff was very nice and helpful. I never get any extra charges. Returning this car was very easy and flexible as well. I recommend them anytime. Ivett "

" Everything went fine. I got their insurance but I always do get insurance paid on my rental cars. You never can count with accidents so I rather get them. Our car was in a perfect condition staff was very nice and helpful. I recommend them anytime. Xxx Ivett "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALEKSA - 05 February 2020

" always use autoeurope as they give the best comparisons and options and the whole process is smooth. "

" good company, great prices, the insurance option can be very expensive compared to competitors so you either lose out there or you go without insurance, there is no middle ground with diff levels of insurance. thats the only thing i'd mention, but it didnt take away from my experience, they were amazing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MICHAL - 11 January 2020

" We were sold the service which clearly did not work for us. We provided Auto Europe with arrival time which did not work with the car rental they sold to us. We had to stay one night in Vienna which we did not plan. "

" When we arrived to USAVE parking they were already closed. We clearly indicated that we will arrive at 23:00 but there wan't anyone waiting for us. We had to stay in the hotel until the following morning. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by PATRICIA - 03 January 2020

" easy booking "

" I feel that the car provided was below the category of booked vehicle. The safety and basic equipment and market price range of a Dacia are below of that of the Ford. The car was clean but the boot cover was missing and the carpets were soaking wet. The service and politeness of the employees was pleasant. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by KWAI - 03 January 2020

" I have always used Auto Europe when we travel to Europe. Always take photographs before and after the rental and there shouldn't be any issues. "

" Had to wait a long time to collect the car due to holiday period and lack of staff. But great information provided. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by DEAN - 03 January 2020

" I would never use the budget again as they have clearly conned me "

" Ripped off €800 for a 3cm scratch that was already on the car and pointed out to the company. I was told it was a Polish scratch and would not be noted down. When I returned the car they went straight to the scratch and said tough. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOSE IGNACIO - 26 December 2019

" there is nothing to add "

" insurance and conditions of it, should be something more clear at the begining when anyone start doing the renting contract. but overall experience is positive. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DAVID - 11 December 2019

" Not enough clarity on hidden charges. I feel i have been ripped off. I paid for full cover insurance and still had to pay €1000 in case of an accident? The cross border charges are a rip off with full insurance cover. Cars from another country used to go into those countries should have full use of the countries road network and customers should not have to make additional payments. I am really angry about these 'hidden' cost and will never use auto europe again. It amounts to theft in my opinion. "

" The interior of the car had loads of stains on seats. I was given a Slovakian registered car but had to buy Slovakian vignette to drive on Slovakian motorways. Plus i have now received an in voice for €52.66 to cross the Austrian border? These items need to be loud and clear when hiring in Austria. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 4

VIENNA, AT - Reviewed by JERRY - 17 November 2019

" Very bad experience "

" Not a good service "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by TAN - 16 November 2019

" Booking with auto Europe is ok "

" Counter staff allow to change to Auto minivan. However the car requires to put in additional adblue halfway through. When call in to the office, the staff wasn't good to give explanation. End up we stranded at highway. It took 30min for break down hotline to answer the phone. That's was bad experience. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by ALEXANDRA - 09 November 2019

" unfortunately a unsatisfactory experience - see above "

" A few miles out of Vienna airport after the pickup the tyre pressure light came on and indicated low pressure of front wheels - this needed immediate attention which I could have done without. At drop off 4 days later a scratch was pointed out to me which I am unsure how it got there, though I know it was not present when I picked up the car. The 2 men dealing with drop off on November 1st were unfriendly and intimidating, explained that I needed to come and sign paperwork (which I did) and that I would be receiving an email on Monday 4th to say if I would be charged or not and that if I had not heard anything by Tuesday 5th I would not be charged. I did not receive any email - and have not to date but realised only today, 9th November that a I was charged a large sum £634 - in my opinion excessive considering the small scratch - it is my intention to follow this up further. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 2

VIENNA, AT - Reviewed by JOHN - 05 November 2019

" I've been hiring cars for over 25 years and have had only one bad experience before I know this is few and far between. "

" After picking up the car it had a lot of damage marked on the sheet also had some very small marks on the wheel caps which you can tell we're very old but we're not on the sheet. On return these were pointed out and said I had caused this damage although I had full insurance its not nice to be told something that you no you haven't done. I work for a large company part of my job is checking vans for damage after being on deliveries. You can tell the difference between wear and tear and damage "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 3

VIENNA, AT - Reviewed by NEIL - 15 October 2019

" Fantastic "

" Fantastic transaction, with extremely helpful & friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KEVIN - 14 October 2019

" A very experience, signage at the airport to the hire car companies was not that good! "

" Very quick procedure "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by MARK - 09 October 2019

" Very easy to find a good price and fast delivery of voucher "

" Fast service and free upgrade - cannot fault "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VENKATA JAYARAM - 29 September 2019

" Very Reliable service with helpful staff. "

" Very good and reliable service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by KEVIN - 20 September 2019

" Overall very efficient and friendly service. "

" Buchbinder are our favored hire company when visiting Austria and we have used them on several visits. Overall value score reduced on this occasion as the Car we received was of the correct group we booked but the specification and car features were very basic. Condition score reduced as There were several marks (minor) on the car bodywork that had not been recorded and therefore required reporting before leaving the airport. This was and inconvenience however the Vienna airport Buchbinder staff are excellent and they quickly addressed the matter. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by MARK - 16 September 2019

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by AMELIA - 16 September 2019

" Very good experience and would be happy to use U save again "

" Oliver was great and very professional, easy cheaper service that was just as good as any of the other popular rental services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANTHONY - 16 September 2019

" Good vehicle in good condition. "

" Good service professional staff. Smooth collection and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 13 September 2019

" very pleased with auto europe "

" excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARTIN - 09 September 2019

" AS ABOVE "

" My experience with Megadrive was very good .I will use this company again on my future travels . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ROGIER - 06 September 2019

" n/a "

" execellent service in Vienna when taking out the vehicle, number of small sratches /markes on thecar, but otherwise in very good condition. drop off in Vienna was confusing, with some unclarity about whom we had to talk to. (staff initially seemed somewhat uninterested, whereas in Vienna staff was very, very friendly and helpful) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by DAVID - 03 September 2019

" Great "

" Good Value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ISTVAN - 31 August 2019

" My number of my flight from London to Vienna changed by one digit (from VK4053 to VK6050) after I had booked the vehicle and I didn't notify the rental company about that, simply because I forgot that I had given them the flight number at the time of booking. My flight had an hour delay and since the flight number was not exactly the same they didn't wait for me and was left without a car late night. I booked a hotel and when I came for the car the next Morning I was shocked to find out that my car had already been given out to someone else and they didn't have any other car left. To be fair, eventually they "managed" to find a car for us at the same price but they did it as if they were doing a favour. All of this shows me complete lack of professionalism on their end and I would not recommend this rental company to anybody nor would I use them again. They should be aware of flights and their numbers, it's not so difficult to figure out that it's Vueling coming from London. Also they should not give out cars straight away the next Morning, they should wait at least a few hours, totally unacceptable. "

" My number of my flight from London to Vienna changed by one digit (from VK4053 to VK6050) after I had booked the vehicle and I didn't notify the rental company about that, simply because I forgot that I had given them the flight number at the time of booking. My flight had an hour delay and since the flight number was not exactly the same they didn't wait for me and was left without a car late night. I booked a hotel and when I came for the car the next Morning I was shocked to find out that my car had already been given out to someone else and they didn't have any other car left. To be fair, eventually they "managed" to find a car for us at the same price but they did it as if they were doing a favour. All of this shows me complete lack of professionalism on their end and I would not recommend this rental company to anybody nor would I use them again. They should be aware of flights and their numbers, it's not so difficult to figure out that it's Vueling coming from London. Also they should not give out cars straight away the next Morning, they should wait at least a few hours, totally unacceptable. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by DAVID - 26 August 2019

" Booking was great and you have great prices "

" Waited over an hour in the queue to be served as the counter is a mix of Budget and Avis at Vienna airport "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by PETER - 24 August 2019

" hassle free "

" Well staffed airport counter. Were not waiting long to pick up the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by EBERHARD - 22 August 2019

" --- "

" --- "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JAN - 19 August 2019

" Booking the car was easy. It would be helpful if the car rental company was more prominent on the booking voucher, perhaps reproducing their logo. When we got to Vienna we were looking for an Auto Europe desk instead of Buchbinder "

" Buchbinder desks were chaotic. Three desks were in operation but there were many people waiting requiring cars, with no organised queue. No a pleasant experience. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JONATHAN - 16 August 2019

" Had no problems with Autoeurope, will use again. "

" The hire car was booked for 1200, but it was not ready until 1330. This is an unacceptable wait when I had booked for a specific time. Drop off area was very difficult to find/ badly signposted. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ABDULLAH - 14 August 2019

" Overalls, was okay "

" I had contacted them "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

VIENNA, AT - Reviewed by KENNETH - 14 August 2019

" Great experience. Friendly staff. "

" The counter staff were very friendly and helpful. We had a smooth collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JAMES - 09 August 2019

" Website and ordering process was straight forward. Extra charges should be clearer as other companies may be cheaper. "

" Rental was booked and paid for in advance. Only when we collect the car are we informed about extra charges for the pickup location and because we were using the car in a different country. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MICHAEL - 08 August 2019

" AutoEurope is the best without a doubt. "

" Pickup was excellent. Drop off was an ordeal because counter staff were not customer friendly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MATTHEW - 07 August 2019

" Very good. First time hiring car abroad. Would use again "

" Very good and efficient. Still waiting on the deposit refund though "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by LUKE - 31 July 2019

" To cut a long story short. I was double sold extra insurance for the vehicle and the costing break down isn't accurate on both websites either. Also, the customer service representatives I've spoken to on the phone didn't understand my point and weren't very helpful. The line cut off for whatever reason and no-one called me back. I hope that I can resolve this issue easily as I will not be letting double payment slip through the net. When I booked through Auto Europe online through a comparison site I didn't even get an email confirmation!! That's terrible. I'm just lucky I took a picture of the end screen with the voucher number. Also there was no communication between Auto Europe and Budget as to the details of my booking. It's 2019 and this should never happen, it's really not that hard guys. Furthermore, up selling at the counter by making me feel like I'm not properly covered by the extra insurance I already paid for is not professional and is fraudulent. If a financial adviser did this they would be in trouble with the Financial conduct Authority. "

" To cut a long story short. I was double sold extra insurance for the vehicle and the costing break down isn't accurate on both websites either. Also, the customer service representatives I've spoken to on the phone didn't understand my point and weren't very helpful. The line cut off for whatever reason and no-one called me back. I hope that I can resolve this issue easily as I will not be letting double payment slip through the net. When I booked through Auto Europe online through a comparison site I didn't even get an email confirmation!! That's terrible. I'm just lucky I took a picture of the end screen with the voucher number. Also there was no communication between Auto Europe and Budget as to the details of my booking. It's 2019 and this should never happen, it's really not that hard guys. Furthermore, up selling at the counter by making me feel like I'm not properly covered by the extra insurance I already paid for is not professional and is fraudulent. If a financial adviser did this they would be in trouble with the Financial conduct Authority. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SEBASTIEN - 28 July 2019

" No comment "

" No comment "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by PAUL - 20 July 2019

" I specifically booked a car hire with a desk within the terminal building (which was stated on my booking confirmation) as we have a young family and wanted it to be a hassle free experience. To my disappointment USAVE were the only rental company without a desk in the terminal building. The only USAVE signposting within the terminal was in the lift which direct us to the top floor of the car park. My wife, newborn daughter and I took the lift to the top floor and there was no desk. We went down to the main rental area where I asked one of the other companies who told me it was outside in the return drop off area. I left my family in the terminal and walked outside to find the desk. Ironically, I then at to come back into the terminal and pickup the car from the top floor of the car park we had already visited. In addition while collecting the keys and sorting the paperwork the USAVE agent tried charging me an additional fee for local taxes. I challenged this but he was insistent. Eventually he conceded and apologised having reviewed my paperwork but he said he would be getting in contact with Auto Europe as he didn't think it was right. So overall it was not a good experience. You advertise the desk as being in the terminal which it clearly isn't. "

" I specifically booked a car hire with a desk within the terminal building (which was stated on my booking confirmation) as we have a young family and wanted it to be a hassle free experience. To my disappointment USAVE were the only rental company without a desk in the terminal building. The only USAVE signposting within the terminal was in the lift which direct us to the top floor of the car park. My wife, newborn daughter and I took the lift to the top floor and there was no desk. We went down to the main rental area where I asked one of the other companies who told me it was outside in the return drop off area. I left my family in the terminal and walked outside to find the desk. Ironically, I then at to come back into the terminal and pickup the car from the top floor of the car park we had already visited. In addition while collecting the keys and sorting the paperwork the USAVE agent tried charging me an additional fee for local taxes. I challenged this but he was insistent. Eventually he conceded and apologised having reviewed my paperwork but he said he would be getting in contact with Auto Europe as he didn't think it was right. So overall it was not a good experience. You advertise the desk as being in the terminal which it clearly isn't. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JAMES - 18 July 2019

" Easy process - only downside is your counter is a long walk from the main terminal compared to some of the bigger car hire firms "

" , "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BENJAMIN - 14 July 2019

" Been told I had to pay 1,900 for protection at the desk but already had paid for it "

" Wrong type Of car way to small and got told to stop moaning "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by MICHAEL - 13 July 2019

" Generally happy with the overall hire and both companies concerned, auto europe and U Save, but very disappointed at the lack of communication from U Save since and which I hope will not interfere with me being able to claim back these costs from my car hire excess insurer. "

" Counter staff at the rental station were very friendly and efficient at collection and return of the vehicle, however, on return they identified some paint damage on the bonnet (1 cm in diameter) which I didn't know about which they say will need to be repainted. I received an estimate for this and they have taken 558 euro's from the 900 that they blocked on my credit card. I have written to them twice since as they were supposed to send me photographs and other documentation that I would need to claim this excess amount back, but they have neither sent me the documents and photos promised, nor replied to my emails so far. Not so good ! I knew the terms of the hire and they have done nothing wrong in charging for any damage found but they must communicate with customers in a timely manner and send documentation that they have promised, its not acceptable to not reply. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by MIKE - 07 July 2019

" Unfriendly staff dealing with late arrival issue. Unwilling to call and inform Usave. Not very pleasant dealing. Had to call Usave counter myself from plane only minutes prior to take-off. "

" Very friendly staff, willing to keep counter open because of late arrival. Car upgraded. Fuel tank only 3/4 full at pick up. Difficult to refuel tank to 3/4 level. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JAMES - 07 July 2019

" Although we had a confirmation booking for a 9-seater, a 5 seat car was brought and then a lot of time spent hanging around whilst they located a suitable vehicle. Also additional costs having to be paid on the day weren't clear in the initial booking. "

" Generally fine however following the directions in the airport take you to the multi-storey car park, not the cabin in the corner of the car park! - not easy to locate. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by ROBERT - 02 July 2019

" Good "

" Would prefer full to full "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by BRIAN - 02 July 2019

" Generally positive apart from rental office not being in the terminal "

" Office is a long walk from the terminal and at 38 degrees quite a long way. Staff were efficient and no car issues. Clearer walking instructions would be beneficial "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by MARK - 02 July 2019

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STEVEN - 30 June 2019

" Opportunists "

" When I booked the car on the option of providing the flight number it says it's optional, I didn't fill it in and my flight was delayed along with every other flight that day because of a storm. I was a few hours delayed and was told my car had been sold. I find that very hard to believe as all the flights had been delayed. There should be a warning saying if the flight number is not given there's a chance your car could be sold if you're late. I had to upgrade to a more expensive car as very surprisingly there was a car but hey...it's more expensive....what a surprise! I had to basically pay double my rental. I will never ever use auto Europe, rentalcars or global again. I always use enterprise and have never ever experienced anything like that off them. It smells of a scam and very opportunistic. A cheap trick...no wonder car rental companies are being scrutinised now because of these dirty tricks. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RAAFAT - 20 June 2019

" basic rent only do not think of extras at all "

" if we do not consider that child seats for 3 days costed more than the car rent it would be great lol "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 19 June 2019

" This was an absolute horrendous experience. If by using Auto Europe I run the risk of ending up with sub-standard rental companies, I will consider using an other agency in the future. "

" On arrival our pre-booked estate wasn't available and we got an upgrade to what U-Save describes as an SUV. This was a Suzuki S-cross, a small-size 'SUV' with the boot space of a medium sized backpack. Travelling with 2 little kids, pushchairs etc I signalled this would not work for us. The staff was very friendly but they could only get me a van, which would have been fine for me but an hour or two later, already in another country it became clear that the a/c of the vehicle was inoperable. A lot of phone calls with constant follow-ups from my side but no solution apart from potentially returning the car to the rental location. This was only possible for us in combination with curtailing our holidays. Very, very poor experience. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 3

VIENNA, AT - Reviewed by PAUL - 15 June 2019

" Perfect "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDREW - 06 June 2019

" Everything was good "

" Have used before in USA, no problems with company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STEPHEN - 04 June 2019

" Easy and quick to use. Have used numerous times and often get the best price "

" Was told to return car to pickup location. However this wasn't correct and we wasted 20+ minutes and 5 Euro (parking charge) before discovering and returning it to the correct location. This was frustrating. Also had to queue for a while at pick up and drop off. Otherwise they delivered on a vehicle which met our requirements "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by ISRAEL - 09 May 2019

" tires had no threads left! Very unsafe! "

" tires had no threads left! Very unsafe! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by VASSILIOS - 03 May 2019

" Very good apart from the cross border charge of €45 to go across to Slovakia. "

" Very efficient "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 30 April 2019

" Very good. "

" Very good, albeit the extras which I asked for weren't explained very well, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JEREMY - 15 April 2019

" Everything went well, so far...! Unfortunately, a deer came out of the forest and into my way, so there will be a damage claim. I hope this will be settled and refunded to me as I took out the extra cover! "

" Everything went well. So far "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CSABA - 29 March 2019

" We had almost 3 hours flight delay and staff was waiting for us until we landed, although it was after opening hours. So we were very grateful for that. Just short feedback after we returned the car, staff was trying to persuade us that we made scratches on the car, although we didn't have any luggages nothing and btw when you have new scratches they are sharp, luckily we paid for excess damage in advance so I didn't affect us. "

" We had almost 3 hours flight delay and staff was waiting for us until we landed, although it was after opening hours. So we were very grateful for that. Just short feedback after we returned the car, staff was trying to persuade us that we made scratches on the car, although we didn't have any luggages nothing and btw when you have new scratches they are sharp, luckily we paid for excess damage in advance so I didn't affect us "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by ANTONY - 04 February 2019

" Perfect. "

" Perfect service, it couldn't be improved! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RICHARD - 12 January 2019

" Usave were very nice and helpful but gave me the wrong product "

" I booked and paid for an estate car but ended up with a small hatch back which for a family of 5 on a ski holiday was not great "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

VIENNA, AT - Reviewed by SIMON - 11 January 2019

" Used many car hire companies and decided to try a new one regrettably. Never had an experience like this and will not use and actively encourage others to avoid using in the future. "

" Abysmal - terrible customer service at the pick up location, dogmatism to another level when trying to consider my complaint and fleeced me out of another €140 on the day (over 50% more than I'd paid for the 3 day car hire alone). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by ABDUL HADI - 06 January 2019

" Unfortunately this was One of my worse experiences. I had rented previously from different from Vienna airport and I never had any problem. Staff very rude and unfriendly "

" Very poor customer service and it's was one of my worst experience. I haven't still got the money that I have paid as deposit. Staff in reception was rude and and very unhelpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by GINA - 05 January 2019

" rental quoted at £99 was surprised when i got to rental desk to have to pay an additional £25. or 25%!! this should have been 'all inclusive'. it is deceptive to quote one price and then charge an additional later charge. i was very unhappy "

" see below "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

VIENNA, AT - Reviewed by BERNHARD - 31 December 2018

" best prices but awful customer support (experienced at another occasion, this time I did not need them) "

" excellent rental experience. Minor issue with empty screen wash after pick-up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by DIMITRI - 14 December 2018

" I picked my car at 8:30am and asked the salesman when I can return the car without paying an extra day. He told me before 10am is OK. I returned it at 9:52am and received later on additional day charge (3 days instead 2 days). Salesman name is Milos. I wrote them and explained that I followed their instructions but they don't want to take responsibility. Unfortunately I didn't recorder this conversation so I don't have any proof but this is my last time booking with them. They are not reliable. "

" I picked my car at 8:30am and asked the salesman when I can return the car without paying an extra day. He told me before 10am is OK. I returned it at 9:52am and received later on additional day charge (3 days instead 2 days). Salesman name is Milos. I wrote them and explained that I followed their instructions but they don't want to take responsibility. Unfortunately I didn't recorder this conversation so I don't have any proof but this is my last time booking with them. They are not reliable. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GRACE ALEXANDRA - 12 December 2018

" i just did above "

" i do not like booking with you and then showing up at usave and i owe another 80 euros the woman at the desk said if i returned early id get a refund , i did not i did get a speeding ticket...fine...they paid it, but to charge me 65 euros more + vat so the ticket of 110 euros is now at 220 euros ..is ridiculous!!! and robbery. 100 euros to pay my ticket, ill pay it... "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by HUGH - 04 December 2018

" Please please do not offer rentals from Global or the 2 other inexpensive car rental companies, MegaDrive and Buchbinder that are all shown together on their rental agreement. "

" The problem was not the car which was OK, it was the attitude of the company to the renter. It is their policy, told to me by the person on the desk who rented the car to me. If there is the slightest scratch on the car then they will charge you the full 800 Euros - unless you take their insurance. I photographed the car comprehensively having found a dozen scratches and dents on the car that were not on the rental agreement. I emailed them all to Global and had no problem on car return. However the guy in front of me was charged the full 800 Euros for a tiny scratch that he swore that he had not caused. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by MARK - 02 December 2018

" Always good service at Enterprise. "

" Excellent service at Vienna. Car was waiting in VIP area and I was taken there by the staff for a quick departure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by JAMSHED MUHAMMAD - 20 November 2018

" as above "

" very disappointed.It has been 4 weeks now and i am still waiting for the refund of the deposit taken from my visa card.\ How long more will it take. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARK - 20 November 2018

" As per above. "

" The overall experience was good, no major complaints. I did leave my prescription sunglasses in the car but when I called I didn't get the feeling they were that bothered or indeed willing to check. That let things down. They are no use to anyone but me and I am sure they are there but as I said I doubt anyone actually checked and I certainly haven't heard back to confirm that anybody checked. Even if they weren't found I feel a bit of customer service would have gone a long way. This is the only reason I marked you down, but a very valid one. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SILKE - 14 November 2018

" I have been a long-time customer of Auto Europe and I have always had good experiences. This time however I am not at all happy with the experience. "

" I hired the car in Vienna airport and when I picked it up it was too dark in the parking garage to assess any damages to the car. When I returned the car suddenly they told me about a scratch on the hood and made me pay 286 Euro for a damage that I knew nothing about. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by VELAYUDHAN - 06 November 2018

" Spent some time locating the center in Vienna. Signposting confusing and wrong at times. An instruction or a map with the voucher to the center would have been nice. "

" Very friendly and considerate reception staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GERHARD - 06 November 2018

" I like Auto Europe, because it gives you the option for good deals and you can cancel without charge. "

" Initially I got a car with defect fuel control. This was exchanged one day into the contract. For the fuel used in the faulty car I was charged a relatively high price AND the airport charge, which I do not quite understand why. I tried to explain this to staff via email but did not get a satifying reply. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

VIENNA, AT - Reviewed by ALI - 31 October 2018

" Pretty good experience with Europcar, I have been using them for years and always a good experience. "

" The experience was really good. The staff is professional and friendly and the service overall is pretty good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by ANDREW - 29 October 2018

" I read the 'small print' in detail but there was no mention of the above. "

" I don't understand how a customer would have to pay for a breakdown and breakdown cover isn't available separately. Cover is only included in full insurance which gives no choice but to take it. Hidden charges, no more no less. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ATULKUMAR - 26 October 2018

" As above. Very efficient & excellent service provided. "

" Very efficient & supportive staff all the way through the process. Quality of required car was perfect for my trip. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by FLAVIO GIL - 25 October 2018

" Everything went very well. Car in great condition. "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by SUNAINA - 24 October 2018

" Terrible - there was a fleet failure and I'm still waiting on my refund "

" I got to the car rental and the car that I had booked and paid for was not available due to counter staff error. Still waiting for my refund "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by RENATE - 18 October 2018

" Counter was not easy to find but staff provided directions over the phone "

" Very good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GAVIN - 16 October 2018

" Easy booking and good enough value. The most important terms and deposits need to be made clearer though. Who reads through those pages and pages of T's and C's? We were caught out with the exceptionally hefty deposit when arriving to collect the car. "

" Arrived to pick the vehicle up and they wanted a hefty 1100Euro's deposit. Much more than the paperwork suggested. Or we could take out additional insurance and an upgrade for 160 and then it come down to 400. Also I have been charged approx £220 and I've not yet had any correspondence on what this was for. I think it is the 160 upgrade and then a bit of fuel as I returned it about 1/8 tank from the top. This does not compute with the £60ish remainder after the upgrade though? "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by DAVID - 16 October 2018

" It was not made clear that nobody from the car hire company would wait for me to arrive, even though I had contacted Auto Europe to inform them my flight had been delayed. Very poor communication, and an extremely frustrating experience for me, waiting in the airport all night. Unacceptable, and very poor customer service in my opinion. "

" My flight into Vienna was delayed, but I had included the flight number on my booking form, so I assumed someone would be at the desk waiting for me. However, this was not the case, and I had to wait in the airport all night until the desk opened at 7:30am. Very frustrating and disappointing. However, the car was fine, and good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CSONGOR - 12 October 2018

" I had a charge for crossing boarders 2x! still fighting to get a refund on one..never use them again! "

" I had a charge for crossing boarders 2x! still fighting to get a refund on one! "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOHANN - 11 October 2018

" Overall we had a very good hire experience although we did not use the vehicle very much. "

" There seemed to be a large water stain on the carpet in the luggage compartment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by JACQUI - 10 October 2018

" As above "

" Excellent all round experience. Would have preferred full fuel tank on pick-up with full on return as had to immediately go to fill the tank after picking up the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by OMER - 03 October 2018

" Nothing special. "

" Budget blocked 5,000 Euro from my CC while the voucher clearly states that only 1,580 Euro will be blocked. Taking into account how "well" the car was equipped, the overall condition of the car, my maximum possible liability to Budget and the fact that I purchased the maximum insurance cover - this is simply ridiculous! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by MELITTA - 27 September 2018

" everything was perfect. THANKS "

" everything was perfect. THANKS "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STYLES - 26 September 2018

" with auto Europe no problem,but buchbinder tried to sell extra insurance which was not needed "

" rental staff tried very hard to get me to take extra insurance, did not get car that was booked car seats very dirty "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

VIENNA, AT - Reviewed by ERNST - 22 September 2018

" You must vet your partners first "

" We arrived 11.33 pm as our plane was 10 minutes late. I called the Megadrive nr 4-5 times from 11.15 without anyone picking up. The desks were all usy and our man immexiatdly told us as we are 3 minutes latd tgey will charge us a find if € 52.33 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 3

VIENNA, AT - Reviewed by NIGEL - 12 September 2018

" Finds best value hire companies "

" Car had quite a few scratches but was quite new and ran perfectly well. I thought I was getting, and paid for a Sharan or Galaxy so was surprised to only get a S Max but it was ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by JOHN - 06 September 2018