Auto Europe
- North America
- Central America
WIBER SPAIN CUSTOMER REVIEWS
- 8
- 8.4
- 8.4
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
WIBER SPAIN Car Rental Reviews
Average Rating for Wiber :
ALICANTE, ES - Reviewed by PAUL - 14 September 2025
" Very attentive staff, all well explained, very happy with them. "
" Great instructions, friendly staff, all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROGER - 13 September 2025
" Awful experience. Waited for shuttle, waited for car for an hour. Incorrect details had been entered. Not by us. Had to call Auto Europe. Eventually got car. Horrible long experience. "
" It was a long way out from airport. Booked ages ago but on arrival it said booked in a Chinese name either Chinese details?!? Waited about 20 minutes for shuttle and nearly an hour before we got the car. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by FRANCES - 23 June 2025
" Used Auto europe in Italy with Sciliy by car very good. Majorca with Wiber dreadful. "
" Off site with a curtesy bus not signed. Pressure to buy extra ins'. Long wait for pick up and chaos for return. Would not recommend "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 18 June 2025
" Overall, there were no major issues. However, on the paperwork, it was not made clear where Wiber were located and that I needed to get a shuttle bus to the location. "
" The whole Wiber experience was very positive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 15 June 2025
" Have recommended Auto Europe to a number of people over the past 20 years or so that I have used them "
" Used them several times but for some reason this time we were not dropped back at Departures at Malaga Airport but at the pick-up point! With having mobility issues and requiring the Airport's excellent Special Assistance service this was most inconvenient and time consuming "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ROBERT - 26 May 2025
" We will be putting in a complaint due to our experience. There is a disconnect between what we agreed and paid for via AutoEurope, and what Wiber asked from us. A stressful situation. "
" They said that the extra cover for the vehicle that we purchased via Auto Europe was not valid, so made us re-buy. And they charged us for extra mileage despite us paying for unlimited mileage via Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by MARK - 20 May 2025
" I did not book with Wiber. I booked with AutoEurope. I specifically selected a car that could be picked up in the terminal. Instead, you sold my booking to an off-aiport supplier. Hang you head in shame. My wife has to use a wheelchair and you consequently made this experience thoroughly unpleasant. "
" I did not book with Wiber. I booked with AutoEurope. I specifically selected a car that could be picked up in the terminal. Instead, you sold my booking to an off-aiport supplier. Hang you head in shame. My wife has to use a wheelchair and you consequently made this experience thoroughly unpleasant. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by LOUISE - 14 May 2025
" Hi Autoeurope, I wanted to provide some feedback regarding Wiber car rental company. We selected the a car, via your website, through Wiber as it stated on your website that the rental desk was "at airport" rather than "shuttle service" that others are recorded. Upon arrival at the airport we struggled to find Wiber desk for 30minutes, having not received any instructions as to how to find the shuttle service that was required. Following an internet search we found the shuttle service, waiting 20minutes for the shuttle and the 10minute bus journey we arrived after 11pm and was told we had to pay a €40 out of hours fee. So not only were we a lot later leaving the airport than we planned we were charged for this. Having only gone away for the weekend this was far from what we planned. Can you please make sure your website is updated with the shuttle service requirements, clear details of how to find the shuttle and provide a €40 refund for the charge which was as a consequence of Autoeurope's misinformation. image0.jpeg Kind Regards Louise "
" Hi Autoeurope, I wanted to provide some feedback regarding Wiber car rental company. We selected the a car, via your website, through Wiber as it stated on your website that the rental desk was "at airport" rather than "shuttle service" that others are recorded. Upon arrival at the airport we struggled to find Wiber desk for 30minutes, having not received any instructions as to how to find the shuttle service that was required. Following an internet search we found the shuttle service, waiting 20minutes for the shuttle and the 10minute bus journey we arrived after 11pm and was told we had to pay a €40 out of hours fee. So not only were we a lot later leaving the airport than we planned we were charged for this. Having only gone away for the weekend this was far from what we planned. Can you please make sure your website is updated with the shuttle service requirements, clear details of how to find the shuttle and provide a €40 refund for the charge which was as a consequence of Autoeurope's misinformation. Kind Regards Louise "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by MARTIN - 18 April 2025
" As our return flight was scheduled for 0715 hrs we agreed to return the car to the Wiber depot at 0500 hrs. When we arrived the depot was locked and unstaffed. There was nowhere to leave the key so we drove to the Wiber shuttle car park at the airport 3.5 kilometers away, only to find it was also locked, leaving us with no choice but to leave the car immediately adjacent to the shuttle barriers with plenty of room for other vehicles to pass. We then left the car key with an employee of Sixt car rental, who kindly agreed to pass it to a Wiber shuttle driver when they started work at 0700 hrs. We managed to board our return flight on time, but arrived home only to find 4 separate emails from Wiber, two of which imposed fines of 20 and 100Euros for late return and abandoning the car. I immediately emailed Wiber explaining our dilemma and asked for a refund of our totally unjustified fine. At no time were we able to speak to a rep from Wiber in spite of repeated phone calls. We have still to receive a response to our email and phone calls. I have also posted a critical review on Trust Pilot without response, and have initiated a Section 75 request via my bank Nationwide for the recovery of my fines totalling £106 equivalent in sterling. I would welcome some feedback on this shoddy treatment. "
" Very poor customer care and lack of communication by Wiber car hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 15 April 2025
" Autoeurope is generally very good but you have to read carefully the actual car hire company's conditions. "
" There was an £1100 excess to pay if there was any damage to the car, despite being advertised as 'full' insurance. I had to pay another £35 a day to cover that which I wasn't expecting as I know from experience that car hire companies will generally find any reason to try and bill you for something . Full insurance should mean full insurance. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by AMANDA - 15 April 2025
" A good price but very inconsistent. "
" I paid for extra insurance cover with auto europe but Wiber knew nothing of this and tried to make me pay for extra insurance cover, they also said the fees on my voucher were wrong. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by IAN - 14 April 2025
" Pick up and drop off all fine. Vehicle good but refuel cost on a full vehicle was a concern. "
" Despite filling car up at garage around the corner I was charged for refuelling Have sent a mail and no response. Spoilt the otherwise excellent experience "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MATT - 14 April 2025
" See above "
" No issues with auto Europe. 2 issues I have, 1 the pick up off airport took a very very long time. We were also highly pressured into buying their insurance despite me telling them I had taken out additional insurance with yourselves. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by EUAN - 05 April 2025
" Easy rental "
" Efficient counter staff, finding the pickup point wasn't too easy due to construction at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by RHYS - 31 March 2025
" Have lodged formal complaint about misleading booking "
" Abandoned pickup as when booking specified on airport not shuttle pick up. When arrived, discovered it was a shuttle with queue waiting outside in open air. Abandoned after 2 shuttle buses left full. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PHILIP - 04 February 2025
" Totally happy with Auto Europe "
" The only real gripe I have is that both the last 2 vehicles I have had from them has no liquid at all in the screen wash. Only of course noticing this when the need arises. Could well cause a problem if windscreen becomes smeared. I did point this out on both occasions when returning the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by COLIN - 31 January 2025
" Always an efficient booking experience with great information. "
" Was a bit worried about renting a car after reading reviews for a number of companies, but wiber sounded best of the bunch. Was not disappointed. No hard sell at pickup, email sent detailing a couple of small scratches, car in great condition, and immediate refund of petrol deposit and excess deposit following return. I had seperate annual excess insurance as I intend returning, and will definitely head straight to Wiber. Other passenger in shuttle had similar experiences having used wiber 8 times in last year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 23 January 2025
" smooth process and very competitive, yet be wary as not all input details carried forward to end quote e.g. car collection requested at Airport "
" site off-Airport so allocate time for transfer, particularly on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOHN - 17 December 2024
" Won't use Wilber again, but I'm always happy with AutoEurope. "
" The first car had to be returned as the engine warning light was on. The car was replaced with a similar vehicle that was badly damaged. On return the car was inspected and I was told I had scratched the corner of the rear bumper and I was charged €234.55 which I was unaware of. Unfortunately the rental company were very unpleasant and I will not use them again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 03 December 2024
" Auto Europe always find the best deals. Will continue to use them wherever possible "
" Not enough counter staff so pick up drop off took longer than I would like. Staff not friendly or bothered to acknowledge customers waiting "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DECLAN - 18 November 2024
" I was satisfied wit the experience and would have confidence in making a further booking in future. "
" All the important aspects of the service were performed to a very high standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WAYNE - 17 November 2024
" Perfecto "
" Spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 10 October 2024
" I had prior contact with Auto Europe notifying them of delayed flight and a reply re above. I have hired cars for over 20 years and have only had issues at Alicante with firms not recording existing damage correctly. Always inspect and photograph car before and after "
" From pick up at airport to customer service very good. Unforunately our flight was over 2 hours late and had €40 after hours pick up fee to pay which I was aware of. Were told that there was damage to front bumper and to check car. Difficult to view car in dark at 11pm at night but found various damage at and under front bumper and photographed it. When we arrived at our accomodation 2 hours later I checked emails and saw one from Wiber which had a photo of recorded damage, one scrape on front bumper but no mention of the other 4 areas. It also stated that any other damage should be recorded within 2 hours of receiving said email but my 2 hours had passed. No mention of this email or the need to record damage on it was given at reception. Additional damage was identified in daylight in the morning and photographed. I then emailed photos to Wiber with a complaint re above and copied it to AE. Wiber replied that they had added photos to my file. On return there were no issues with only fuel level being checked. The car itself was first class but communication of requirements when picking up the car could improve. I didn't take their insurance as I have annual policy! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by LUKE - 01 October 2024
" Would 100% use Auto Europe and Wiber again! "
" Excellent service again from Wiber. 9 seater was very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 18 September 2024
" See above "
" Wiber were fantastic, however the information that came through on teh AutoEurope booking was entirely inadequate. The voucher didn't make it clear that we had to meet a minibus at a rendezvous point at hte airport. It was also unclear that the Wiber team would stay open past 11pm in order for us to collect the car following a delayed flight. Autoeurope needs to improve its information provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BRADLEY - 12 September 2024
" I will never use Wiber again. The experience has also left me questioning your choice of company to represent on your website. "
" An absolute sham of a company. Booked at airport but Wiber operates a remote operation with bussing. Waited 25 mins in a huge queue. Then 3 minibuses turned up, with limited seating. Told to wait for a further 15 mins. Returned to terminal and booked with Sixt locally. Will never use Wiber. Frankly, you would do well to not associate your company with them, please read Truspilot reviews on them for confirmation of their substandard operation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by DAVID - 12 September 2024
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by STUART - 29 August 2024
" Previously I have had two good experiences with Auto Europe but I am surprised you are using this set of bandits as a partner. "
" We waited a long time at the airport for any shuttle bus to arrive. When we eventually got the pick-up depot it was very busy and chaotic. I felt very rushed and stressed dealing with the counter staff when juggling also two young children. They were not very informative and messed up the deposit so that two payments were required, following which I was then told both payments had to be made on the same card (at which point there was then a limit issue). The keys were shoved at us and off we went with no mention at all to 'check the car' and 'take photos of any damage'. Clearly I should have known better but after a long delay and stress of their shuttle, queueing and it being dark, I did not. I took excellent care of the care but on return was told there were four or five damages but they would "only charge for the front main damage to the bumper". I have no way to defend this topic, no legal right as clearly I did not read the small print in the contract when being rushed to sign an electronic screen, and had no option but to be bullied in to accepting a near €400 cost. Horrible experience. Reminds me of dealing with second hand car dealers in the 80s! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by ROGER - 27 August 2024
" No problems except as stated above "
" We were very happy except we found the cost of the children's car seats very expensive and they had been well used ! Long wait at point of hire "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 26 August 2024
" The whole experience was first class. "
" Did not wait long for the pick up and the staff at the office were very professional. The car was clean and good to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHEYNE - 19 August 2024
" Easy start to finish "
" Brilliant car hire company, highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEAN MARTIN - 29 July 2024
" Too expensive. Staff too pushy to get extra commission "
" Car too expensive as we were talked into taking out extra insurance despite the fact we assured the staff we had driven in Spain many times "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ANDREW - 07 July 2024
" Booking was fine and easy. Just our experience with Wiber which wasn't good. "
" Incredibly hard sell for Wiber's own excess insurance despite us having our own annual policy. The desk clerk spent at least 15 minutes telling us that the amount held that would be held on our credit card was 'too much' and that we would have not recovery if we didn't take out Wiber's insurance at about 80 euros. He became increasingly irritated with us when he saw we weren't going to take it. He then asked us to rate our experience with Wiber with him standing there. Intimidating even for experienced travellers. The car itself was great. Won't be using them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 01 July 2024
" Went like a dream (again!). "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GLYN - 01 July 2024
" Although the price of my hire was good, I was not impressed with the information Auto Europe gave me for the airport pick up area as it was incorrect, they gave me Cami Vell De Llucmajor 41 which is not even at the airport. They also provided me with the wrong telephone number for Wieber, who I tried to phone to find out where to meet their mini buses. They quoted 34 971073540 when it should have been 34 971053140 I hope they get this information updated for any other customer who uses them and chooses Weiber "
" Very helpful driver & counter staff, nothing was too much, even changed the car sat nav to English for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHANDAN - 30 June 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by COLIN - 30 June 2024
" No instructions on where to get picked up for transport and nit made clear who the hire company was , could of hired a car threw local company at my resort cheaper by the time I got ripped off on the insurance and wouldn't of had to wait over an hour to get car at midnight , "
" No instructions on where to get picked up location was , took from 22.45 till 23.30 to get picked up and took to car hire place waited 30 mins to get served at hire company, very rude staff , had issues with deposit on My credit card , got charged nearly double what the hire cost was for insurance because deposit was declined by credit card and wouldn't wait to let me sort it with my bank , also transport driver was using phone and nearly crashed the van , luckily I didn't have my wife and child in the vehicle, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PALMA DE MALLORCA, ES - Reviewed by DAVID - 25 June 2024
" Stress free "
" Very efficient and easy to deal with "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by HELEN - 16 June 2024
" Please see above "
" Excellent service, very efficient, great value for money. I had a concern about the deposit refund which was addressed courteously and promptly. Thankyou. I would definitely use Wiber again and in preference to the 'big names' which cost so much more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DANIEL - 31 May 2024
" Very Poor.. "
" AutoEurope advertised WIBER as in terminal pick up and drop off. This was not correct.. I had to get a shuttle bus... Additionally when I dropped off there was noone there. No key drop box. No out of hours instructions.. I parked outside the drop off place left a voicemail on th eout of hours telephoen number as to where i had left the key.. They charged me a 50 euro abandonment charge. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PAUL - 29 May 2024
" The car was literally brand new. The check in process was slow, as they were so busy, but returning the car was very quick and hassle free. "
" The car was literally brand new. The check in process was slow, as they were so busy, but returning the car was very quick and hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PETER - 28 May 2024
" Same as item No.3 "
" Good service especially when it comes to drop off the car. The pick up is not as good as you get the hard sell that I must take up the 'Extra Insurance' at a cost of another €202 on top of the hire cost! I have 'iCar Extra insurance policy but still had the hard sell that I should take out their extra insurance policy! Not very good at the start of your holiday ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by MALCOLM - 27 May 2024
" When searching for care hire quotes specified air port pick up. Only after completing booking with Auto Europe if states shuttle bus, should be displayed before you complete booking. "
" Having to wait for the shuttle bus at the airport, wait too long. Having to wait for shuttle bus back to airport wait too long. Excess on insurance £1,400, too much. You can only remove this excess if you pay an extra £130. So car hire that was costing £114 for 4 days now costs £244. Had cheaper quotes with different car hire companies that had already added the additional insurance. Felt ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by VICTORIA - 22 May 2024
" Easy to book and very efficient administration. "
" Pick up was very slow and so for this reason I would advice friends and family to take this into consideration. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SANJOY - 19 May 2024
" You shouldnt affiliate with bad companies like this. Also, it's so bad i would expect a credit / refund, but dont even know who to speak to. "
" Start to finish. All very disappointing. Website did not mentiona shuttle. Long wait time. Tyres flat when I drove off. 10 minutes later, found that petrol was low - and I had to drive to other end of mallorca on a sunday night 10pm on fuel reserve. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by CHRISTINE - 15 May 2024
" You advertised that Wiber has a station in the terminal at the airport which is untrue. "
" I specifically chose a car rental company that has a station in terminal. However, Wiber is a 10 minute drive away from the airport. Upon arrival, I had to wait for over an hour to get a seat in the small shuttle bus. Furthermore, the car was dirty, the tires' air pressure low and there were multiply damages that were not log into the system which took another half hour to register. All in all very disappointed and would not recommend. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PHILIP - 13 May 2024
" Good easy to understand deals "
" Having had some very poor experiences with car hire rip off I found Wiber deals with you as a human, don't try to rip you off and make your experience much more pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALAN - 10 May 2024
" The staff were fantastic and the service great. The only let down was the time to get the car as I'd booked a car at the airport but it was off site and took 1hr to get onto a bus for the 10 min transfer. "
" The queue to get the bus to the off site car point took 1hr. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ERICK - 07 May 2024
" Excellent "
" Great service and good price. Staff very efficient. Will certainly use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 05 May 2024
" Same as above, terrible "
" Firstly, when we booked with "auto Europe" we got quoted something like 80 euros for 6 days , then 180 for the added insurance (which I usually get every time) which I assumed meant we didn't have to leave a deposit so I paid for it. Our flight was delayed and the airline lost our baggage so we ended up at WIBER 30 minutes after 11pm the time they said they closed. No consideration what so ever, €40 euro late charge. Ok, we accepted that, Anyway, when trying to get the car they said they I had to leave 1500 block on my card and I stated and showed them I paid 180 for added insurance they quickly dismissed it and shut it down "no no that's nothing to do with us it's an external company, it's another 200 euros for our added insurance" being 11.45 at night, an our drive away from our accommodation , and that fact I didn't take my credit card with me as I didn't think I needed it, we were left with no choice to pay this and of course they knew this that's why they did it. got in the car it's 12am stressed about the delayed flight and lost baggage, saw the petrol amount was marginally below full, the mileage was on 640 left. Full tank I imagine being 700. I should have taken a photo but we just didn't think much of it as it was as I said marginally under. So when we went to drop it off we took it back exactly the same, around 640 miles and very slightly under full, they kicked off straight away and said it's under I said time and time again it was like that when we picked it up! They docked me €27 euros out of the €90 euros deposit paid!! So for a 6 day car rental we paid over €400 and it's not acceptable. Won't be using auto Europe again if some resolve doesn't happen "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by JUAN DAVID - 30 April 2024
" Great will use again "
" Good. Cheap. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MARTIN - 23 April 2024
" Excellent service and good value as usual. "
" A low mileage almost new car was supplied and the service was efficient. Unfortunately they are not based at the airport and the shuttle pick up point took a bit of exploring to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALEX - 13 April 2024
" See above. "
" Only a single shuttle bus on drop off meant we had to book a taxi to the airport at a cost of 20 euros, otherwise we would have missed our flight. Wiber staff were not helpful. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BOGDAN - 08 April 2024
" As above "
" Crooks - I have driven the car on highways only and parked it in a garrage for the leght of my stay. They charged me 120 euros for a small scratch on the wheel I could not possibly make. Also, instead of blocking money for the deposit, they actually charged my credit card which means that I had to pay £40 in transaction fees. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MICHAEL - 29 March 2024
" Great service, great communication from their staff and great value. "
" Wiber are simply unbeatable. No other rental company compares. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RICHARD - 27 March 2024
" No probs, good company "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MYRIAM - 05 March 2024
" Booking was easy, the price was competitive. No hard sell. Overall a stress free experience. "
" It was very easy to pick up the car at the airport. There was no hard sale to try to upgrade or sell other products. The car had quite a few dents and scratches but they were all photographed and sent to my email. Returning the car was just as easy. I really appreciated that the fuel deposit was returned to me within minutes. I have used Wiber quite a few times and will continue to do so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by KENNETH BRUCE - 29 February 2024
" All clear and efficient "
" Car had been broken into previously, no radio, door locks broken , door bent and leaking water also no screen washer - car should have been repaired not booked out "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by JAMES - 15 February 2024
" Found it very hard to find how or were to find pick up point and full sat nave instructions for return would be helpful as i had not flown into Malaga for many years and things regarding car hire had changed "
" They were very nice and helpful and efficient just a bit of a long wait to get bus to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 01 January 2024
" Auto Europe are always reliable and their website is easy to navigate. "
" Wiber are exceptional. I have used their Alicante office several times now and they are faultless. Professional staff, no hard sell insurance, no hidden extras and excellent vehicles. Their shuttle service to and from the airport is always prompt too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MIGUEL - 18 December 2023
" as above "
" excellent service staff were first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERJE - 07 December 2023
" 7th Dec. 2023 - Hi - ALWAYS BEEN VERY EXPEDITING AND QUICK HANDLING __ABSOLUTELY TO RECOMMEND FOR EVERYBODY !!!!! "
" 7.Dec.2023 HOLA - could be BETTER - as we have too much discussions about how get feedback on whether it was how much scratches by receiving Opel car / amost new this annoying us - and takes toooo much time !!!- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAMELA - 06 December 2023
" Didn't do a large amount of mileage from Málaga but found the Fiat 500 comfortable and easy to drive. Renting a good car gave us the ability to explore the good roads along the coast and around the hill areas. No problems with the car makes the holiday go very well. "
" Staff were easy to talk with and straightforward. Photos of the current car damage were provided initially and then used to check the car condition on return. Car was in reasonable condition and easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JOHN - 26 November 2023
" As above "
" Landed in Malaga about midnight due to a flight delay.Wasn't expecting to be met due to the late hour but pleasantly surprised to be met by the company's representatives.An unexpected bonus as I thought I might have to make alternative arrangements. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NIGEL - 14 November 2023
" good "
" Good experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ALISTAIR - 11 November 2023
" Sort out your instructions on where to get the shuttle bus. "
" Winter were great, but your instructions on how to get the shuttle bus from the airport to Wiber were rubbish. Totally ruined the experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SHAUN - 24 October 2023
" Great experience had not used wiber before but would definitely use them again. "
" Quick transfers in and out . Minimal wait for car . Helpful and friendly staff. Good quality car with minor scratches which had been itemised by wiber. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 23 October 2023
" Efficient "
" All very good, efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by LENNY HARMINA - 12 October 2023
" Easy to book, good prices "
" Friendly personnel, nice car, all went smooth and quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by HUGH - 09 October 2023
" Have used you before for other providers and no issues. "
" Dreadful experience. The pick up was a massive queue and we had to wait for 3 buses before we could get back to the airport. Very hard sell on their extra insurance. Would never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 02 October 2023
" Very polite staff "
" Easy service start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 09 September 2023
" Excellent service "
" Excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALISTER - 04 September 2023
" Great all round experience. "
" Excellent service from staff. Vehicle was spotless. Pick up and drop off were hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DONALD - 31 August 2023
" The last time with Europe car was good. This last time I put the filter on that I only wanted a service in the airport terminal as we had small children with us. Wilber came up which was not in the terminal and took all of us about 30 minutes to locate where the bus to take us to the rental car place was. Not a great first experience with the family. "
" We got to the site and had to wait for over 90 minutes for the car that was pre booked. My 11 month old Son, 3 year old and wife had to wait it the August mid day sun with no water or food the entire time. Finally got the car and the car seat didn't work initially, and and and. It was not a smooth service. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by VINCENT - 09 August 2023
" All good (again). "
" No problems with airport transfer. Wasn't given too much of a hard sell on excess cover insurance. Car was great - only 5k miles on the clock. No probs getting fuel deposit back and damage holding amount released. Can't complain. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by LUCY - 08 August 2023
" I specifically didn't want the car hire firm to hold a large chunk of money on my credit card. Auto Europe had multiple drop down options at booking so you could be very specific about the car hire you require. Very impressed and would use again. "
" I had never heard of Wiber but they were absolutely brilliant from start to finish and I would certainly recommend. Far better than the well known car hire firms and considerably cheap! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by LEVENTE - 28 July 2023
" very smooth experience, no issues at all "
" excellent company, smooth experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 23 July 2023
" Very good "
" All good bar a short wait for the car when we arrived "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 13 July 2023
" Easy booking from AE and great experience with Wiber. "
" Excellent service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FOUAD - 06 July 2023
" See above. I will send attachments separately "
" All went well and very happy with car and treatment I got on collecting and drop off. BUT. I discovered that the car hire firm charged me £25/- for late return which is untrue. Please see attachment. Or separately in another email, I collected the car on 06 June at around 9pm and returned it around 2pm next day. I need reimbursement. Particularly when I received email on the 7th, from WIBER, telling me they reimbursed petrol charges and credit card reserves of €1,200/- Please instruct them to refund me the £25 they unfairly charged. This is terrible trick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by TERESA - 05 July 2023
" Very efficient process and smooth car hire process. "
" Very smooth process, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JASON - 28 June 2023
" Would definitely use again and advise others to do the same. Great service and value. "
" Really pleased with the rental. The whole process was seamless. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 07 June 2023
" Great "
" Very nice car great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 15 May 2023
" good service ,good car ,very happy, will use you again. "
" all good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KY-LEIGH - 06 April 2023
" From booking to collecting and returning the car the process was so smooth and easy "
" Very professional, highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 14 March 2020
" Overall good; I have used Auto Europe before. One problem was that the hire company had said that an arrival flight number was essential. I wasn't picking the car up immediately on arival but a couple of days later. I phoned Auto Europe and was told it was fine, ignore it. However, as the company did not have an office at the airport I was reliant on their minibus picking me up. Fortunately there were other customers waiting to be picked up as I don't think that I was on the driver's list; had I been the only customer I wonder if I would have been expected. "
" Overall good and a very good price. The car had quite a lot of minor damage on pickup. All these marks had been photographed and were sent to my email but unforunately went into my junk box! The counter staff had previously told me that I should take photos of any damage and could present them when I returned the car but the 'junked' email said such photos must be uploaded to their site withing 2 hours of pickup. This caused some concern but as there was no further damage during my rental, the issue didn't arise. I did inform the person checking the car on drop-off that there was a very slow leak from one tyre valve as I thought it could cause a problem in the future. This was treated as possible damage and my excess was held until later in the day to ensure I hadn't caused a puncture...I should have said nothing! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by RICHARD - 01 October 2019
" Very easy process however any damage to the vehicle you need to upload the pictures to their online portal there and then while you are with the vehicle. The vehicle we got was in very poor condition externally. Handbrake was not very good either so had to leave the car in gear (which I would at home anyway but this was the only way to stop the car rolling). Everything else worked though but the car was looking a bit tired externally with lots of damage to bodywork. Also they take two payments from you, one is a hold on your credit card for damage of 700 euros, the other is an actual payment of 57 euros for the fuel. The naughty thing here is that the 57 euros is refunded to you but it is done at the current exchange rate so that this ended up being poorer than the rate at when they took the payment. It was only about £1 that I did not get back from the refund but still I don't see why they actually take payment it should be a hold like any other company. "
" Very easy process however any damage to the vehicle you need to upload the pictures to their online portal there and then while you are with the vehicle. The vehicle we got was in very poor condition externally. Handbrake was not very good either so had to leave the car in gear (which I would at home anyway but this was the only way to stop the car rolling). Everything else worked though but the car was looking a bit tired externally with lots of damage to bodywork. Also they take two payments from you, one is a hold on your credit card for damage of 700 euros, the other is an actual payment of 57 euros for the fuel. The naughty thing here is that the 57 euros is refunded to you but it is done at the current exchange rate so that this ended up being poorer than the rate at when they took the payment. It was only about £1 that I did not get back from the refund but still I don't see why they actually take payment it should be a hold like any other company. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by TREVOR - 30 September 2019
" overall acceptable and reasonable value. "
" It was ok. Staff very friendly and efficient. Car a bit tired. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by MICHAEL - 27 September 2019
" Appalling. "
" New company, same shady business practices. 5 pictures of damage they said on pick up, "15" pictures of damage we uploaded prior to leaving with the car. 300 euros paid for 2 more so called pieces of damage on our return. Your company allow these practices to continue, despite the bad press you receive, time you looked at your own business model, I would suggest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by JOHN - 16 September 2019
" All satisfactory. "
" Ciollection and drop off excellent. It would have been nice if on collection we had been given a map to return the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 15 September 2019
" Good value. Efficient system "
" Very close to the airport. Staff spoke excellent English "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MAUREEN - 03 September 2019
" As above "
" We were uplifted pretty quickly from outside the terminal. It is a bit chaotic as all the off terminal companies pick up in the same area. The rental office is nearby and we were attended to right away. No hard sell to buy their insurance package and we had our own insurance bought in the U.K. anyway. It is pretty straightforward leaving the rental office to get onto the main road out of Malaga from this location. My only issue is that Wiber provided photos of existing damage by email when we picked up the car. When we returned the car it was suggested that we had caused some damage to the front of the car which wasn't included in these pictures. Thankfully we had taken lots of pictures when we picked up the car and had one of the damage concerned which sufficed them. We were caught out with another company last year and ended up being charged for damages we weren't responsible for so were much more cautious this year. Would advise anyone hiring a car in Spain to take pictures of any existing damage to car including the underside front and back. I would certainly use Wiber again based on this recent experience as it was much more straightforward than previous companies we've used. There is also a BP petrol station right beside them so makes returning the car full much easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JACQUELINE - 01 September 2019
" As above "
" Other charges amounting to over £300 on top of what we originally paid!!! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 28 August 2019
" As above why do auto Europe offer insurance which is not recognised by the contractor? I paid twice Next time I will book direct with Wieber "
" I had to take out additional insurance because they said the insurance industry purchased from auto Europe was not adequate. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 25 August 2019
" Great service e "
" Great service,short wait for return to airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 14 August 2019
" All in all, the experience was pretty efficient, and we wouldn't hesitate to use Wiber again. "
" Staff were personable, knowledgeable and helpful. One thing to note is that the directions to the pick up point at Alicante Airport are unclear - it would help if it was specified that the Wiber office is not based on site at the airport and that the meeting point is a bus stop, where you need to get a shuttle bus to the Wiber office. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by FEDERICO - 31 July 2019
" Found here the best deals on the Internet. "
" All good. Everything was explained clearly and no issue at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DAVID - 22 July 2019
" Good value and usually no issues if full CDW taken out at time of booking "
" One is that there was a transfer from the Airport took us along time to locate shuttle. We paid Auto europe excess waiver they tried to sell us there policy for £100 stating it is difficult to get your money back for auto Europe if needed. we took pictures all around the vehicle to check as there were some scratches. They then send us the contract by email with pictures showing damage and had 2 hours to down load the pictures of new damage by the time we got to the hotel it was too late to down load any of our own. So there was the uncertainty that the damage we found was not recorded however on return all was okay but it is the uncertainty and I am sure some naïve people may have got stung on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 21 July 2019
" highly recommend "
" Polite friendly staff . efficient service obtaining and returning car. Good quality rental car without any added hard sell or un-necessary extra charges. Ist Class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 16 July 2019
" As above "
" We understood that there would be OPTIONAL cover that would be offered on pick-up but it was not clear that it would be compulsory to pay for extra cover, therefore the whole higher costs were considerably more than we were expecting. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by MICHAL - 10 July 2019
" Zostaliśmy zmuszeni do zakupu dodatkowego ubezpieczenia za 99 euro Choć specjalnie wybrałem opcję all inclusive na stronie auto europe wiber oświadczył że ich to nie dotyczy a auto jest nie ubezpieczenie nie polecam :( "
" Zostaliśmy zmuszeni do zakupu dodatkowego ubezpieczenia w wysokości 99 euro (We were forced to purchase additional insurance in the amount of 99 euros) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 07 July 2019
" Competative price and good service throughout "
" Prompt transfer to hire centre and good counter staff. Would use again and reccommend "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by STEWART - 02 July 2019
" Expensive and disappointing "
" The car was not as expected and was too small to accommodate all of us and our luggage. One of the group had to pay for a taxi back to the airport as the car didn't have enough room for them "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ROBERT - 25 June 2019
" Very good "
" Very pleased with Wiber from front office, return office and transfer personnel. Should be up with the big rental companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 08 June 2019
" Everything went as expected. "
" Completely happy with the service I had from this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 13 May 2019
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by STEPHEN - 13 May 2019
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by IAN - 12 May 2019
" Everything went well as usual. "
" My first time with Wiber, everything went well from Airport pickup to dropoff. Very modern facility with friendly staff. You get an email with detailed photos of any existing damage before you hire and leave their premises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 06 May 2019
" Too far. Abrasive staff. Vehicle covered in dents and scratches which didn't matter if we hadn't had to wait 15 minutes recording them "
" To far from airport. Debited security money and take 2 weeks to pay back. Other companies just hold credit card details. Took 15 minutes to check out vehicle as so many dents and scratches and they emphasised any scratches no matter how small would result in our security deposit being held. Tried to sell their extortionate cost insurance. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by CHEIKH - 01 May 2019
" Excellent in service and in price. "
" After using many car rentals I found your service to be swift and modern. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BJORN - 30 April 2019
" I have no "
" I have no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LESLIE - 25 April 2019
" Professional set up, easy to deal with "
" Very Straightforward to deal with "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by IGOR - 20 April 2019
" All good! Great thanks!!! "
" All great! Thanks! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 23 March 2019
" Easy to book "
" Nice staff. Good price. Decent car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by TIM - 07 March 2019
" Very disappointed with Wiber, we'll learn from the experience "
" I paid online for this in advance, but was then told that I needed to pay €90 extra 'insurance', or they'd take €700 from my debit card which would be not refunded if any scratches were found. The car had so many marks on it that it would've been impossible to argue against any allegation that we had added to the amount, so we had to pay the €90 on top. We felt like we'd been scammed "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by KENNETH - 26 February 2019
" Excellent service. "
" I was apprehensive about using a company away from the airport but the service was excellent and the staff extremely courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHARLES - 30 January 2019
" Good "
" Good quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 29 January 2019
" Good "
" Quick and efficient. Their offices are just across the road from the airport at Malaga. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PHILIP - 28 January 2019
" Well impressed with both the pricing and the fact that no pressure was placed on taking insurance. Also the fact that Wiber is off airport then no surcharge was applied "
" At the office was told to go down to their garage where a colleague would give me the keys. There about 15 minutes, no-one came but as the keys were already in the car then drove out. Received a phone call when en route to my apartment saying we should not have taken the car but agreed it was ok as we had completed the paperwork, payment etc. Wondered therefore just how long we would have been kept waiting, especially as my wife has difficult walking. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 24 January 2019
" Overall, I was quite happy. "
" My issue was that the car was not new and had a lot of superficial damage to the paintwork. As I didn't take out the full insurance I was responsible for the condition of the car on return. If I had not pointed out all the marks on the vehicle they would not have been recorded. Your desk did not offer this check, I had to insist on it. On return all marks were inspected very carefully as if to try to make a charge. Checks were even made under the vehicle. I was not happy about the difference between the collection and return procedures. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by JOHN - 22 January 2019
" Diabolical pick up from Alicante airport. The staff hate it if you do not pay for extended insurance. You may well get a car covered in damages, specially late at night, when it is virtually impossible to check over your car. You have a good chance of getting scammed and paying for damage not highlighted at the start. A gleeful employee, will point out, you should have taken their extended insurance in the first place. This is the first time in 40 years of hiring abroad I have been scammed and it is the first time I have rented from Wiber! "
" We had a ridiculously long wait at Alicante, to go to the Wiber depot. The minibus turned up and could only take half the number of clients, so another huge wait in the cold. The other rental companies courtesy vehicles provided much slicker pickups than Wiber. Everyone in the queue were complaining how ridiculous it was. We did not take extended insurance, so were given the 'scam car'. It was parked in the pitch dark car park, no lighting anywhere and we were provided by email, with a large number of photographs, of minor damage around the car. We were assured all damage was provided in the email, as they are so thorough. However we did find another damage which they photographed and re-emailed. It is virtually impossible to check over a car late at night, with so much damage, using just the light of a mobile phone. On return of the car, the Wiber rep called me out to show me two tiny little indentations in the bonnet, which at first i could not even see. I told him the damage looked like it was caused by a couple of thumbs when closing the bonnet a bit heavily. He said it was coursed by knuckles when closing the bonnet. He was well aware of these two tiny indentations. We had not opened the bonnet and had absolutely no reason to open it. It was a slick well rehearsed scam and I assume many people have been caught out. He made a point of raising the issue of us not taking out their extra insurance, at the commencement of the rental. I assume all the other minor damages were charged to previous clients, but never repaired. I will certainly be telling other people to watch out for their scams in future. I also assume the Wiber staff are on a good commission for these scams. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ANTHONY - 11 January 2019
" Always good. "
" Superb outfit. Very efficient, latest technology means you are out the door very rapidly and can take photos of the car to justify your own position. They do scare you a bit to take notice of every little ding but probably for the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by IAIN - 14 December 2018
" Pretty good, but charged extortionate fine for scratch to wheel "
" Unhappy about fine charged for scratch to wheel "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FREDERICK - 13 December 2018
" All very smooth and efficient "
" All went well and would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by DANIEL - 13 December 2018
" Great experience as it found me a super cheap deal "
" Only negative I had was that I asked if the money for the deposit and fuel was blocked or taken and I was told it was all just blocked whereas the fuel has been taken which means when I get a refund it's likely to be different due to the exchange rate in pounds on my card... I would've paid the fuel on a different card had I known this. Also, on booking it said that you wanted everything to be open and honest to make a smoother experience but you failed to tell me about the cost of fuel deposit which I wasn't expecting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 02 December 2018
" It seems to me that the booking process was misleading. I paid extra to have insurance only to be told by Wibur that they did not recognise this insurance and that I would both have to pay a 700 euro excess and be liable for any damage or costs. "
" The Wiber Staff were most helpful, the car itself was covered in dents and scratches and it took a long time to verify that they were all recorded. I also discovered that the car could not be locked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PALMA DE MALLORCA, ES - Reviewed by ANDREA - 14 November 2018
" I was very unhappy to find out that i had 100 euros to pay for insurance, before collecting the car. I thought i had paid for everything up front. "
" They were ok although we had no idea we were getting a minibus to get the car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NICOLA - 10 November 2018
" See above. There was also the usual pressure sell of additional insurance at the desk which is always annoying. "
" Car damage report bore no relation to the vehicle. It transpired it had been repaired but not updated. The suggestion from check in staff was to look at photos of damage, ascertain where damage might have been and note if there was anything additional. This is almost impossible when there were 10 thumbnail photos, the location on the car was wrongly marked and the sun is shining on phone screen and on car bodywork. In fairness, a lovely helpful girl called Marta came out and helped me eventually. Full marks to her but the other staff I spoke to were v unhelpful. Stressful way to start rental. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 03 November 2018
" Good value, booked off peak so got a bargain. "
" Check in staff could do with being more friendly and not pushing the extra insurance so hard! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by GARETH - 16 October 2018
" Easy to book as always. Refundable excess option very attractive, although fortunately not having had to use it! "
" Off airport, so minibus transport, outside the terminal. Popular, so a longer wait for the car than expected. Thoroughly checked and photos of existing damage emailed to me, and checked on return, so no arguments! Car type as requested: low mileage, good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 15 October 2018
" i think next time i will go 0 excess as, this could be the best bet when we are collecting the car in the dark "
" had to swap cars 3 times, the first wasn't cleaned and the guy told us to swap, the 2nd was broken and the third was fine! The helpfulness of the staff was good and i wasn't to fussed about the issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PETER - 20 September 2018
" It was positive as the booking of the vehicle was easy and very good value .......except the charge for child seat. "
" The detail of all marks and scratches on the vehicle being photographed is a little concerning at the time as it makes the customer feel that any slight mark or scratch left on the vehicle is going to lead to a significant penalty. However, when we returned the vehicle (in exactly the same condition as we started) the inspection was less detailed. This felt like a relief as we feared marks might be identified that we were not responsible for. It was all OK though and the service seemed very efficient . The charge for child seats is far too high and disproportionate to the cost of hiring the vehicle. Autoreisen do not charge at all ! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOSHUA - 18 September 2018
" Great rental company. Nice and easy 5 minutes shuttle to the rental office "
" Great experience. None of the usual extra selling at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MARION - 12 September 2018
" . "
" We weren't aware that Wiber are based away from the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CASSIE - 11 September 2018
" Great service would definitely use again "
" Great, all staff very friendly. Pick up and drop off was really quick and simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LAURIE - 04 September 2018
" Fantastic "
" First class service from start to finish. Only problem initially was, agreed bus stop for shuttle bus had changed to another place and although a make shift sign had been put up, it wasn't clear it was from our car rental place. An email to confirm change would of been appreciated and saved us time and a little uncertainty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SALVATORE - 30 August 2018
" Good value "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 29 August 2018
" All good! "
" Friendly staff, spoke very good english and didn't try to upsell the extra insurance cover. He did make me aware it existed and what it was but when I said I didn't want it he didn't press me. Everything was explained well. The only thing that could have been better were the pickup instructions. It was not clear that the Wiber office wasn't in the airport and we had to get a shuttle from the courtesy bus stop. We eventually found the bus stop but still didn't know about the shuttle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANIEL - 12 August 2018
" Very good. Would recommend. Vehicle was high spec and new. Drop off was quick and easy. Drop off and courtesy bus staff were very efficient and helpful. "
" Very good, only issue was the delay in picking up as there was only one member of counter staff on which caused a considerable wait "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ZIAD - 08 August 2018
" On of the best car rental brokers you can relay on "
" Very efficient service, however the Nissan Qashqai was not up to the standard car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by FAISAL - 02 August 2018
" Insurance details are not clear. I assumed full insurance was included. "
" Charged £90 for rental. 99 Euro for insurance. I was left with little option but to take the insurance. Rental office not at the airport, not easy to find. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ALAN - 01 August 2018
" Poor feeling again "
" Same old pressure to get more money through extra insurance l won't use you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEREK - 31 July 2018
" The worst car hire experience ever. Wiber even wanted me to leave my children at the airport and return to pick them up after I got the car! "
" The original booking on Auto Europe did not clearly state a bus journey would be required to pick up and drop off the car. No one could be contacted at Wiber when we couldn't locate the pick up point and Auto Europe were useless when we called them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 29 July 2018
" Easy to book and gets good hire rates. "
" No obvious place to queue when waiting to be served. I didn't have to wait very long but it felt like I was just hanging around in an office while waiting with no idea if some of the seated people were waiting to be served or not. A counter to stand at would be useful. Hat to wait longer than I would have liked when returning the car but I think it was bad timing as much as anything as after I had been served there was no one else waiting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CILLIAN - 24 July 2018
" As expected and returned deposit immediately. Recommended "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL JOHN - 22 July 2018
" See our above comments! "
" We found Wiber incredibly good from reception on arrival to departure. Staff were very friendly and pick up at airport to car hire uplift was efficient and a very friendly and helpful driver. Our car was a split new Ford Fiesta never used before us and we had a great time travelling around in it. Arrival back to drop off was easy and we had a courtesy car to take us back across to departures. I would recommend Wiber to anyone and would definitely use them again, 10/10! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 16 July 2018
" Very smooth operation. "
" Great car, great service. Top marks all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRYAN - 14 July 2018
" Best all in price ie insurance etc "
" Did not get vehicle I booked, I know they same you may get something similar! But that's really not what you were expecting therefore major let down "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by WILLIAM - 11 July 2018
" Easy, efficiant and reliable and you get exactly what you putchase. "
" Apart from the sales assistant teying to sell us more insurance (even though we opted for the 'full' insurance package) on yr site. She insisted yr 'reconended' insurance policy wasn't valid!! I did not take her up on her offer no matter how issistant she became.. Apart from that, Wiber were excellent, polite and helpful staff and transfer to and from the terminal was easy.. We will definately use this site again to hire vehicle abroad.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EDWARD JAMES - 08 July 2018
" No problem "
" OK did suggest there was a mark on the car when we returned it but as it was less than 5cm they would no be a charge. I will inspect the car a lot more at the collection next time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAELA - 02 July 2018
" Paid for the additional insurance but wasn't honoured with the company. Never informed us where to go to get our car. Car we got was awful. Also says to inform someone of your going to be delayed the response I got from Europe car was c tact the company direct? Poor service. "
" Paid for full insurance through Europe car only to be told when we collected the car that didn't cover us through wiber? What is the point in paying at reservation to have to pay more when collecting car. The car was completely damaged all over. Paid for a group B car but was given a micra but this was the option for a lower class vehicle "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by NEIL - 01 July 2018
" Would highly recommend "
" Brilliant service. Would highly recommend Wiber for car hire in Mallorca. We paid a little extra for the full insurance package, but still expected the usual up-selling when we picked up the car, but no we got the keys, car and off we went, no problems. Easy drop of too, was expecting to told we would need to pay extra cleaning because there was a spec of sand in the boot, but again we handed over the keys and off we went. Smooth service from start to finish. Oh and the car was perfect too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTINE - 01 July 2018
" Very easy to book through auto europe competitive prices. Providing you take out your own excess insurance and return the car full you will have your deposit and car filling expense refunded "
" The wait to see someone was a little long and very hot only 2 staff and 4 people were waiting, when I got served the assistant was very efficient and spoke English. Drop off was straight forward, checked the car and got us straight onto the courtesy bus and to the airport. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 01 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by WAYNE - 23 June 2018
" The site is clear and accessible. There were no issues with the booking itself and the voucher and instructions provided were very clear. I make it clear I have no issue with Auto Europe itself. "
" The shuttle took about 15 minutes to arrive. There was not much of a queue yet the staff were slow and then took each hirer to closely inspect the hire car with an electron microscope. We bought an excess policy so got the car for only 18 Euros for the week having declined their 102 Euro "Fully inclusive). This prompted a very fine scrutiny of every tiny scratch on the car. After leaving, we noted the tank was not full (we checked later and it was a full-full contract and we had been charged 57 Euros for a full tank) so took a photo showing the mileage on the contract, the date and the fuel level as it was getting late. We returned the car an hour early and waited in line to hand the keys back - again, each hirer was taken to the car and they were minutely inspected causing delay and then they took the fully inclusive hirers, causing more delay in baking heat. I was anticipating issues and, sure enough, even after being shown the indelible proof of the photo, they then wanted a copy of the photo which was on a camera so it took about 45 minutes to an hour to download an app to my phone and transfer the photo so it could be e-mailed. It then took a while to get their attention to confirm receipt of the e-mail (even though they weren't doing anything) and we then had to wait 20 minutes for the next shuttle. In conclusion, even though the hire was extremely cheap (it now looks like they have refunded the tank of fuel), the delay was totally unacceptable and I would far rather pay more than waste a sizable chunk of time being messed around. The under-fuelling may have been human error but I was treated like a third rate hirer. Reviews on Trustpilot suggest there are issues at the Mallorca branch. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ARTHUR - 17 June 2018
" Overall very good just some minor improvements would help "
" Long delay for pick up. Counter staff not helpful with directions "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOHN - 17 June 2018
" Good value and easy to book. "
" Very friendly staff. Car was perfect for 5 of us. Quick pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DANIEL - 16 June 2018
" Great ease of booking through autoeurope also "
" Wiber were a great team of people who were so friendly and helpful. I would definitely use them again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEITH - 13 May 2018
" Already passed experience to friends who have booked "
" Very good great staff all went very smoothly.nice vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DAVID - 05 May 2018
" New company Wiber is struggling to take some of the market, and try to make it easy on customers, but are certainly an improvement on the Goldcar company, who in my opinion are now too big and out of control!!!! "
" Drop-off was somewhat of a disaster, as there was no signs or advice of what to do, where to go as you drove your car into the Wilber premises. Others were similarly fumbling with this situation. Experienced with multiple holiday flights a year to Europe I managed to get some assistance moreby luck, and they dealt with me. Others forming a queue were not so lucky. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEVILLE - 01 May 2018
" the whole transaction was smooth and painless. no hidden suprises like with most hare comanys, will be useing you again in October. "
" One of the best, if not the best car rental company i have ever used, great staff made the whole transaction, from picking us up at airport to sending us on our way, same when returning car, fast, helpfull and all smiles, thanks to them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by LEE - 30 April 2018
" Easy and straightforward. Maybe more information on where to get picked up on arrival. "
" Very good car hire experience. The vehicle was brand new. Staff at pick up and drop off were very helpful. Someone arrived after us to drop off the car and tried to get on the shuttle bus before us however the staff resolved the issue and got us on our way first. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAREK - 27 April 2018
" Good prices. Quick to answer the phone and friendly staff. Good range of choice. "
" Wiber uses a shuttle service and the wait at the airport was far too long. It was a full tank return contract and in spite of the tank being full on return a proper refund was not given by Wiber. The car had serious bodywork damage including a badly damaged passenger door. After driving a few kilometers I noticed the steering pulling to one side and had to stop at a garage to pump up the tyres. Wiber's base is quite far from the airport and there are no signposts. On pick up you have to be very careful to photograph every single part of the car from different angles. Overall I have much better experiences with the in-airport companies and would not use Wiber again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1