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ABERDEEN CAR HIRE REVIEWS
Car hire reviews in Aberdeen
The hub of an area dotted with quaint coastal villages, welcoming whisky distilleries and ancient castles, Aberdeen is well worthy of its nickname - the Flower of Scotland. Nestling between the North Sea and the Dee and Don rivers, it's the capital of the spectacular Grampian region, a land of exhilarating drives and breathtakingly beautiful scenery. Founded in 1136, St Machar's Cathedral in the north of the city is worlth seeing for its lovely stained-glass windows and wooden ceiling painted with coats of arms dating back to the 16th century. In the heart of the city's medieval quarter, the Tolbooth Museum is one of Aberdeen's oldest buildings and home to one of the best-preserved former gaols in the United Kingdom. A fascinating crime and punishment museum inside displays the Maiden (the blade from the city's guillotine) and includes a visit to the eerie 17th-century cells with their original doors and barred windows. South of the city lies the David Welch Winter Gardens at Duthie Park, one of Europe's largest indoor gardens. Filled with rare and exotic plants from all over the world, the park is filled with interesting attractions, such as the Fern House, Japanese Garden and the delightful Corridor of Perfumes. There's much more to enjoy with your car hire in Aberdeen, including several championship golf courses (Scotland is the home of golf), miles of long sandy beaches and some of the best whisky distilleries in the country.
Auto Europe offers the best deals for your next visit to Aberdeen with collection points available all over the city, including Aberdeen Airport. You can book your car in a few quick and easy steps using our state-of-the-art booking engine after comparing the prices of the world's leading suppliers like Avis, Europcar, Hertz and Sixt, guaranteeing you the widest range of vehicles at the lowest-possible prices. From small-, medium- and large-size cars to luxury vehicles, motorhomes, stylish SUVs and classy convertibles, we cater for all budgets large or small by offering the right car at the right price, whether it’s for a relaxing city break in Aberdeen or an extended road-trip around the east of Scotland. Scroll down through the Aberdeen car hire reviews section below to read about the kind of experiences some of our other clients have had with their Auto Europe car rental in the city.
AUTO EUROPE ABERDEEN, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Aberdeen:
ABERDEEN, GB - Reviewed by ROBERT - 06 September 2025
" Great "
" Car was perfect, the guy on the desk was very professional, everything went smoothly. Thanks very much, will use you again next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by PAUL - 22 August 2025
" No problems all good "
" No problems all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by GRAHAM - 21 August 2025
" A bit annoying asking for DVLA verification of my driving license. Increased counter time and fumbling around with my phone and reading glasses having to look up the process and then go through the process. Is this really necessary? "
" Smooth process - a bit annoying being asked for DVLA verification of my driving license. Increased counter time and fumbling around with my phone and reading glasses having to look up the process and then go through the process. Is this really necessary? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by BARRIE - 11 July 2025
" auto-europe once again supply best value for money, complete with their insurance for peace of mind. "
" Excellent service with professional staff on both collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by IEVA - 08 July 2025
" Staff not helpful and still waiting for the refund even more that a week passed. Email twice and no response from team "
" Very unhappy as was given car not suitable to travel with family. Car in co condition to drive with alert ⚠️ on screen "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ABERDEEN, GB - Reviewed by KERRY - 02 July 2025
" Very easy to book, pick up and no hassle whatsoever. Very close location to the terminal. "
" Very easy to pick keys up immediately after landing. Received a slightly bigger car than expected but did the job perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by JOHN - 27 June 2025
" Answered this in 3 above !! "
" Excellent experience from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by DAVID - 11 June 2025
" Nice car. Good service from staff. Will rent again.. "
" Nice car. Easy pick up location at Aberdeen airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 03 June 2025
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by JOHN - 14 May 2025
" Easy to book. Bit confusing dealing between Car Hire company and 3rd party though "
" I received invoices from Hertz which made me think I had to pay them? This was (and still is) a complication that wasn't required. Should have been directly to AutoEurope? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by MARTIN - 27 February 2025
" See section 3. Was not great. "
" I use Auto Europe frequently but first time in Aberdeen. Car chosen at booking not available and was offered a downgrade. Eventually received a decent repalcement but was charged more than double for the privilege! Car had not been properly cleaned inside. Foind a previois driver work ID badge plus sweet papers. Drop off was unmanned so a few days to clear the car as returned in same condition as received. Now found out that an additional charge has been taken on my credit card, no idea why yet as no contact or reason provided. Pretty disappointing experience. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ABERDEEN, GB - Reviewed by JOHN - 12 February 2025
" Great prices and easy to complete booking "
" Car was short walk from terminal. Pick up was straightforward and Budget staff were helpful. Car was very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by COSTANTINO - 09 February 2025
" Auto Europe always good "
" 1st car had a flat tyre , replacement was dirty "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by LESLIE - 16 November 2024
" Easy booking "
" Excellent service from counter staff at collection and return (Josh) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTOPHER - 13 November 2024
" very easy, clear comparison and easy to book "
" car could be a nicer colour, fewer scrapes. hertz was fine but could be closer to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ABERDEEN, GB - Reviewed by NICHOLAS - 02 November 2024
" An excellent experience from start to finish. "
" Very easy. Everyone was very polite and helpful. Very quick for both pickup and dropoff. Quality and presentation of vehicle was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by MICHAEL - 11 October 2024
" As above. AutoEurope are tops! "
" Easy to find, helpful staff, unexpected domestic DVLA code requirement, clean car, easy drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by JEDRZEJ - 22 May 2024
" 10/10 "
" The best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by PAUL - 28 April 2024
" I have no comments "
" When I collected the vehicle I was told there was no existing damage and because it was raining I didn't look closely at the car. However after driving 10 miles and parking the car on my daughter driveway I noticed there were 2 dents in the rear passenger door, one of 5 cms and another of 1 cm. I contacted Alamo immediately and after 2 attempts I finally got to speak to someone. They told me to send them photos of the existing damage and they would amend there records. There was no problem returning the car and my deposit was returned. Lesson learned - don't just accept what they tell you when to pick up the car and always look carefully for existing damage, even when it's raining. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ABERDEEN, GB - Reviewed by CHRISTOPHER - 22 March 2024
" I have used Auto Europe before for a holiday car rental and was delighted but my recent experience using Auto Europe for business travel has left me in a very difficult position; unable to obtain a VAT invoice for the cost of the rental. The Auto Europe website says that for a VAT invoice I should contact the rental supplier, but Keddy will not provide anything other than a £0 invoice when I asked as there were no additional charges. Without a VAT invoice for the cost of the rental I am unable to claim the cost of the rental from my employer. After asking a Auto Europe representative to help explain Auto Europe's disclosed agent status to Keddy and to explain to Keddy why Auto Europe cannot provide a VAT invoice and that is the responsibility of Keddy, all I get told is Auto Europe can't provide an invoice and speak to Keddy, who tell me to speak to Auto Europe. I feel I am just going around in circles with neither company showing any interest in helping in a meaningful way. "It's not us, speak to them" from both sides.. Frustrating and stressful as without a VAT invoice I am £302.92 out of pocket. Would not recommend Auto Europe or Keddy for renting a car for business travel as the service is not fit for purpose if a VAT invoice can't be obtained. Customer service has been very poor which is a shame as the experience up to now was positive. I would also have concerns about personal use rentals after my experience with customer service. Your website should make clear that rental suppliers won't supply VAT invoices for bookings made through Auto Europe; it currently suggests otherwise which led me to book my business travel car rental with Auto Europe believing your website that then rental supplier would provide the invoice. Disappointed and frustrated to be sent round in circles by Keddy and Auto Europe's poor customer service. "
" Keddy will not provide a VAT Invoice for the £302.92 inc VAT cost of rental. Keddy insist Auto Europe must provide the invoice. Auto Europe insist as a disclosed agent they cannot provide a VAT invoice for the £302.92. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 21 March 2024
" Great service and good value "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KAREN - 18 March 2024
" No issues "
" Friendly helpful team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KAREN - 08 February 2024
" I paid a supplement to have an automatic car but when I arrived at Avis this message had not been passed to them and no automatic car was available. Customer service at auto europe had no interest in my complaint at all. Yet again scammed of additional monies by a car hire agent who will no doubt never respond to my complaint. Will not be using Auto Europe again - will go directly to car hire providers in future. "
" Fantastic "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by ADAM - 18 December 2023
" The only concern was I thought I had been charged twice - once £150 with Auto Europe, and then £300 with Avis. I realised the £300 was the hold on the card, which disappeared after I brought the car back. It's worth making it really obvious to customers that this will happen in the process, so that people don't get a scare. "
" Easy pick up and drop off. Good staff. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by SENARATH - 14 December 2023
" Very smooth rental experience "
" Avis is an excellent company to rent from always very easy to deal with . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 13 November 2023
" Great Car and service "
" Great Car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ANDREW - 25 September 2023
" As above "
" I did 39 miles and replaced the fuel with 6 litres to fill back up and then charged £10 for fuel I used !! I hired a corsa not a rolls Royce "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by GRAEME - 19 September 2023
" Over charged 2000 miles until I complained "
" Was over charged for millage, until I complained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by LYNNE - 06 September 2023
" Efficient as ever. "
" Jamie was very friendly and helpful. That particular car was enjoyable to drive , performed well and seemed economical on petrol. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ANDREA - 20 June 2023
" Sir at the counter was great and very professional "
" Smooth, efficient, great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by NILS H - 07 June 2023
" Good "
" I had to wait to collect the cat for 15 mins. Thete was computer problems so check out took spme time. Nice and polite staff, but failed explain where car was parked properly, had to go back. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by KEVIN - 03 June 2023
" As above "
" Staff very helpful. Car great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CAROL - 16 March 2023
" Clear and simple booking process "
" Simple pick up and drop off - no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ALISTAIR - 07 March 2023
" Autoeurope are not responsible for the maintenance of the car, but not the best experience with the windscreen. "
" The staff at the place were great, pick and and drop off very efficient, and the car very adequate if a little underpowered. However the windscreen wash ran out when I was driving the evening before drop off! I was on a dark dual carriageway that went on for miles and this was pretty scary, the windscreen got badly smudged and there was no safe place to pull over. I got dazzled by oncoming headlights. Not good - lack of basic maintenance. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by CHRISTOPHER - 06 March 2023
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by JOHN DAVID C - 25 February 2023
" Their own "Estimated Invoice" shows the payment to Budget as a contribution to the rental cost and I was to be charged more. I expect that the charge I pay Auto Europe to be the full cost of the hire and not to find out that Budget want to charge more after the rental is done. "
" Currently having an issue with Budget rental due the fuel charge they want to impose. Showed proof of the amount of fuel that was put in the vehicle and the distance travelled. Still waiting to hear their verdict on this and if they make the charge I'll take this to a small claims action against them. Not the money value but the principal of subversive charging. Their own employee advised that this model doesn't always show full even though the pressure sensor trips when filling the tank but they'll accept that as full. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTINE - 31 December 2022
" All the staff we encountered were friendly & helpful but the car wasn't fitted up for winter driving in the North of Scotland having tyres fitted that struggled on icy, snowy & wet roads, "
" The only problem we had was with the car, it hadn't been cleaned on the outside plus renting in Scotland in December there were only summer tyres fitted so the road holding was terrible on snow, ice & through puddles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ABERDEEN, GB - Reviewed by KRISTIAN - 04 December 2022
" very slick, no fuss hire arrangement. "
" couldnt have worked better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 17 November 2022
" Cost effective, easy to use "
" Cost effective, easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ADRIAN - 10 November 2022
" The Autoeurope booking experience was OK but dealing with Europcar has been a nightmare, I will never use them again. "
" Europcar have charged me £59.95 for a satellite navigation system which they did not supply (the vehicle had one built in so there was no need for a separate one). I currently have a case open with Europcar customer service about this but it has been a week now and they still haven't refunded me. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by RUTH - 27 September 2022
" Will definitely be back! "
" Everything was excellent thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by JULIO - 28 August 2022
" no more comments "
" an hour before I have to take the car it was communicated to me that the car is not available and there is not another car to rent. I phone Enterprise and kindly get me a car in the other Aberdeen location. We make the reservation and when I am going to take de new car I receive the notice the car is not available. Finally I decide to go to the branch initially I have book the car to ask for some explanation. When I arrive a very kind person immediately give me a car to rent "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ROBERT - 10 August 2022
" Excellent. Very helpful and friendly staff at Aberdeen Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by BRIAN - 17 July 2022
" Faultless from start to finish "
" Excellent friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by BRIAN - 22 June 2022
" Nice car "
" All went well, good diesel car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KAREN - 10 April 2022
" As per the email you sent to me I contacted you directly when my flight was changed by BA so that you could inform Avis. I was told by your agent that as I hadn't paid for cancellation insurance there was nothing you could do. I wasn't trying to cancel my booking nor had I changed my flight plans, the airline had. Phoning you just wasted my time as you said you couldn't do anything or pass on information so I don't understand why you ask that customers inform you. All your agent said that he could do was put me through to the Avis U.K. booking system. This connection didn't work. Fortunately Avis in Aberdeen contacted me directly and were exceptionally helpful. "
" Local staff were exceptionally helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTOPHER - 07 March 2022
" Good service "
" Efficient service both on pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KAREN - 17 December 2021
" Straightforward booking process. Flexibility to cancel up to 48 hours before is reassuring in current climate. "
" On this occasion everything was efficient and straightforward. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by HELEN - 25 November 2021
" Not business traveller friendly. Took too long to collect the hire car because the clerk had to complete all my details, despite these already having been provided to AUTOEUROPE through whom I make my hire car bookings. Also it is like drawing teeth to get a VAT receipt from you for the hire, which I need for my accounts "
" Car smelt of cigarette smoke. It was rather damaged externally which I would have liked the staff who rented it to me to have explained when he gave me the keys. 24 hours after returning the car, I asked for a VAT receipt for my business expenses. I was told one would arrive automatically before 48 hours after returning the vehicle. 72 hours later I contacted Europcar again and was told I had to apply in writing for a VAT receipt. I have applied for a written receipt this morning, but it has still not arrived as my details needed further clarifying. Replying to the e-mail from Celine Sacman at Europcar customer services was not easy, as my e-mail to her address was returned as undeliverable. Why do Europcar make it so difficult and time-consuming to get a VAT at close of hire?? "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ABERDEEN, GB - Reviewed by KAREN - 28 October 2021
" Troublefree "
" Troublefree experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by LYNNE - 27 October 2021
" From booking, up to returning the car, plain sailing - very efficient. "
" Very friendly service from Alex. Car clean and ready to go - The worst windscreen washers ever though! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by JOHN - 09 August 2021
" 100% stress free, car booked was available as advertised with no issues whatsoever "
" 100% Stress free experience.with no issues experienced whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by NICOLA - 05 August 2021
" Very pleased with the experience "
" The customer service at AVIS in Aberdeen was amazing. The assistant I received my keys from was very lovely and very helpful, unfortunately I didn't get his name. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 24 June 2021
" SEE 3 ABOVE "
" We had a concerning issue with the hire car in that we experienced a problem securing the car on a public car park. In that after locking the car we found when checking the car locks every time we tried the boot the whole car unlocked, On consulting your documentation we only had telephone numbers for customers services and enquiries which were closed as it was late on a Saturday evening. Your documentation said use the telephone number on the windscreen, however no such information was displayed. After an extensive period we eventually contacted the RAC via your accident telephone number. the problem was sorted for us by the RAC via a telephone conversation. At one time during the anxious period I was preparing to sleep in the car for security reasons. I reported this issue at the time of drop off to the area manager who was on duty, he apologised and would inform his team to ensure that the correct information was on the car or documentation. I found that this customer experience to be unacceptable as it did mar our enjoyment of our journey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ABERDEEN, GB - Reviewed by KAREN - 14 December 2020
" Third time I have rented from this site in six months. Happy with service. "
" Staff efficient and friendly. Only negative comment Driver's footwell and centre console not clean when car picked up and there were also muddy marks in the boot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by NICK - 22 October 2020
" excellent service all round "
" excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by DAVID - 20 September 2020
" terrific "
" Very efficient friendly staff pleasure to use your service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by AINARS - 27 July 2020
" I was upgraded to better car and I was happy with that but I lost one day just because closing times are incorrect. I advised to change it on web page and google but no action have been taken. "
" I had problem with car and tried to get in touch with Budget on Friday evening but couldn't get through because open times on web page are incorrect. Even NOW I checked and closing times are incorrect. I caused problem for me and I lost one day of my trip. I went back to Budget and found it was closed at 21:30 Friday. Tried to call and was forwarded to AA and other car support company. . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by ALLEN - 15 March 2020
" Auto europe excellent "
" Car malfunctioned. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by JAMES - 14 March 2020
" As above. "
" Great service all the way through, from pick up to Drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ROAR - 05 March 2020
" The car was not good to drive, with bad lights "
" They was good, but the car was new but shit to drive "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ABERDEEN, GB - Reviewed by TERRY - 01 March 2020
" See above "
" Brand new car, well presented. Service at collection and return was quick and efficient. Very impressed. We had to change our booking due to a bereavement and the service from auto Europe was excellent. I have used you for many years and will continue to do so, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by GERARD - 26 February 2020
" Ditto "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by WILLIAM - 21 February 2020
" I would use Auto Europe again, during my issues with picking up the car i rang Auto Europe and Andrew was great in helping me. Also if i had any issues during the hire period to call Auto Europe and they would handle it for myself. "
" Staff at desk when picking up car were not helpful. Yes i made mistakes not taking all documents required, they went out of their way not to help. May i also add that at the same time i was picking up, one customer was turned away off of a flight! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ABERDEEN, GB - Reviewed by FIONA - 20 February 2020
" Easy process to search. Selecting & booking really sucks easy. "
" Great welcome very late at night. Helpful staff & great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by GORDON - 02 January 2020
" Always the discussion when collecting car regarding insurance cover which usually doubles the original booking price for the car and in most cases is excessive compared to own car insurance. "
" Polite and helpful staff and car clean "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by CHRIS - 07 December 2019
" Quick and efficient at Aberdeen airport, cheerful and helpful staff, car exactly as described and in perfect condition. "
" Quick and efficient at Aberdeen airport, cheerful and helpful staff, car exactly as described and in perfect condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 02 December 2019
" Excellent vehicle - polite staff- value for money "
" Excellent vehicle - polite staff- value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by JERRY - 28 November 2019
" Do not use very misleading "
" very misleading spent a lot of money on an extra insurance they said we would need but after looking into it we didn't really need an extra insurance. The staff was very quick with explaining things and felt we was rushed. If we didn't take the insurance they wanted £1.500 in deposit what a joke.Also had to pay £60.00 up front for fuel,so all in all cost us an extra £300.00.Would definitely not recommend this company, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by DARREN - 05 November 2019
" all very positive "
" Have booked Hertz via Autoeurope at for my last 3 visits to Aberdeen airport and they are by far the best car hire company there. Not always the cheapest but for a few extra pounds I haven't had any issues unlike other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by LEE - 31 October 2019
" See above "
" The hidden cost of insurance is a non starter for me. You pay a price online and are then told you have 3rd party only cover with 1500 excess! Having the office in the hotel was also not ideal, as you feel you are in the way. Sorry but this was not a great experience. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by ANN - 26 October 2019
" Excellent "
" Excellent service would highly recommend them!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by PETER - 16 October 2019
" Overall a good car to drive, clean and comfortable. See above comments re deposit. "
" The car was good, clean and it was an easy experience. The only problem is that I have not yet received the refund for my deposit. I don't own a credit card. Your counter staff stated that it would be refunded by mid week and I would receive an email to notify me. this has not happened so far and it is three working days since we returned the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by FIONA - 12 October 2019
" Excellent, straight forward transaction. Will defo organise another. "
" Excellent service. AAA* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by RICHARD - 11 October 2019
" I have no problems with Auto Europe. "
" They did not have the car type I booked, so I got a much larger car than I wanted. They did not warn me about this at the pick-up desk. It had some damage which was not properly logged on the paperwork. Also, the fuel indicator was faulty; the tank was a quarter empty when I picked it up (but sometimes it reported full). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by DAVE - 03 October 2019
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ALAN - 30 September 2019
" The class of car requested in my booking was not available when I went to collect it. An upgrade was offered but at extra cost (although a discount was given) which I no choice but to agree. The Enterprise rep (who was very polite but insistent) said this was because my reservation was at very short notice (true - about 10 minutes!) and reservations via third party websites do not / cannot always check availability in realtime. Clearly this was very disappointing and will be a major drawback to making urgent bookings via your site in the future. Your website should make it clear that the booking is not firm at the point of purchase and indeed lacking such a clear warning, I think you may be sailing close to the wind legally speaking. Kind regards, Alan "
" Very friendly and efficient staff, only problem was over the class of car provided and the price - but I think this is more of an issue with Europcar, see below. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by MICHAEL - 27 September 2019
" Straight forward website for booking with good interface. Very pleased with our choice of Auto Europe. "
" Enterprise was a pleasure to deal with. Friendly and courteous staff who employed a very professional approach. The vehicle was inspected with us on pick up and same on drop off. Can't recommend them highly enough. On a scale of 1 to 10 they were a 12. It was a stark contrast to our experience with Avis (also booked through you) which we picked up at Heathrow in London. They were offhand and not particularly helpful. When we dropped the car back to them at Edinburgh they tried to sting us for GBP90 for damage to the tyres. Luckily we took a video of the vehicle when we picked it up and showed them the damage was already there at pick up. VERy very unhappy with Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by MARTIN - 24 September 2019
" overall satisfied "
" some discrepency over confirmed charge and the charge at pick up "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by MITZI - 22 September 2019
" counter staff tried hard to get me to buy add ons. The FCA says you can only offer not advise. Mightneed to remind him "
" counter staff rude. polish chap who helped us with car brilliant. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by LINDA - 21 September 2019
" None "
" Good service. One key thing: I Should have seen initial photos of car being taken and uploaded, to ensure this is absolutely the condition of vehicle , rather than just being asked to sign pre-taken ones , when I have no evidence of whether the car has been used since those were taken. I only have the person's word. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by PAUL - 19 September 2019
" Seamless "
" Everything was fine, slight delay on collection because of IT problems! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by PENELOPE - 15 September 2019
" thanks "
" The dropoff was very smooth, and the representative very kind and polite. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by DAVID - 05 September 2019
" Easy rental and good car "
" Easy rental and good car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ALEXANDER - 05 September 2019
" Very satisfied "
" Very good. Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ROSS - 04 September 2019
" See above "
" Really pleased with vehicle (Renault Captur) and member of staff was extremely helpful and friendly. Am much less impressed that three days after returning the vehicle I still have not been refunded my £300! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by WILLIAM - 26 August 2019
" Pleasent staff easy from stary to finnish "
" Very pleasent and easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by FINLAY - 23 August 2019
" Quick and easy. "
" Good service, pleasant people. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by MARIE - 12 August 2019
" As we bought the car hire through you, to attend a funeral, we could not give a set return time, so opted for a time for our flight. In the event, we were able to return the car at 5 pm, not 7 pm and were told that we were unable to have a refund of the balance as we had booked through a third party. It is disappointing that returns are not done on an hourly basis when so close to the 24 hr period. "
" No issues, though the car rental is certainly not in the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTIAN - 28 July 2019
" Wwret "
" Wwrg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by PETER - 16 July 2019
" Overall fairly poor "
" Car hire was cancelled for no apparent reason and through no fault of my own, several phone calls and 2 hours later I got a car. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by RAYMOND - 08 July 2019
" See above "
" Everything went to plan My only complaint was when I brought the car back the member of staff was dealing with someone else and therefore couldn't check the car over You always worry that someone else could damage the car in your absence. I know I left it in perfect condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by DONNA - 19 April 2019
" The easiness of hiring the vehicle in line to collecting it was very different, when your paying on line you think you are going to collect the vehicle at no further cost to yourself, but when you go to collect it your strongly advised to take the full package what is not explained is that it is an extra over £400 I would /will never recommend easirent to anyone I wouldn't even advise my worst enemy to use them, had it not been an urgent situation we would never have had to hire the vehicle in the first place which the staff took total advantage of rushed timescales "
" When collecting the vehicle I was led to believe I had to pay for the insurance it was not explained that it was an extra cost as the car hire had already been paid!!!, "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ABERDEEN, GB - Reviewed by CRAIG - 10 January 2019
" Once Enterprise issue was raised with Auto Europe they did try to find a solution and finally were able to make a replacement. The AE person tried hard and we were fortunate to find a replacement - otherwise there would be no solution left and the experience would have been a total disaster "
" Reservation was not honoured by Enterprise. We were left with no options at 10pm at the airport and had to delay plans the following day to find alternative arrangements "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by EMMA - 03 January 2019
" Easy rental and great staff. "
" Easy rental and great staff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by BRUCE - 02 January 2019
" Hertz experience not great, Auto-Europe, no problems. "
" Car had a fault and Aberdeen Branch didn't offer much help as they were "Closing in 30 minutes" and its Boxing day. Poor show, unhappy customer. Edinburgh branch staff for drop off excellent. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by THOMAS - 22 December 2018
" All good. "
" Staff friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by ANTHONY - 13 December 2018
" Everything is almost automated and sraight forward. No hassle from start to finish. Will certainly use you again. "
" Everything is almost automated and sraight forward. No hassle from start to finish. Will certainly use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by BRIAN - 13 December 2018
" One of the best we have encountered. "
" Staff very professional, efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 03 December 2018
" Very helpful staff "
" Lovely Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by AMELIA - 30 November 2018
" As with my comments on easirent my displease with autoeurope is covered in the above for not giving necessary details about the rental and also selling us insurance that doesn't cover us "
" Booked our car via you. We had a flight cancelled and ended up travelling half way round the world to get then. Once arriving in Aberdeen we found that our car had been given away due to our delay and we would need to pay extra for a different car. Then we were told that we needed to use a credit card and a debit card would not suffice. Even though we could prove we had the £1500 excess and even though we paid the higher price with auto Europe to cover that £1500 excess and were told this covers us for nothing with easy rent. At that point they told us our only option was to pay £200 for an insurance policy. Cleary a scam as the person at the counter new the exact page and reference number to the small price where a credit car was necessary. If we had been informed we would of made sure we had one with us. And of course when we tried to put the booking in my partners name because he had a credit card we could do that as the booking was in a different system. We walked away with no rental car, an hour of wasted time and £58 out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by THOMAS - 21 November 2018
" Couldn't get the original deal i paid for online as i had to have a credit card, couldn't even take a £1500 deposit on my debit and insisted then could not get a refund and would have to pay £135 for insurance to go ahead with the rental. "
" Couldn't get the original deal i paid for online as i had to have a credit card, couldn't even take a £1500 deposit on my debit and insisted then could not get a refund and would have to pay £135 for insurance to go ahead with the rental. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by TIMOTHY - 08 November 2018
" Your survey is so vacuous that it's meaningless. "
" Cheapskates "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ABERDEEN, GB - Reviewed by ROBERT JOHN - 31 October 2018
" on the form having more clear details of where to meet the shuttle driver and directions to the airport to return the car "
" More details required on where to meet the shuttle bus and how to get to the airport to return the car "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by GORDON - 27 October 2018
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by NATHAN - 25 October 2018
" Car hire is weary but this was as easy as it can get. Excellent value "
" Car hire is weary but this was as easy as it can get. Excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTOPHER - 03 October 2018
" Very good overall. Great staff at Alamo. "
" Good service as usual. Just a few scuff marks on the car but otherwise great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by RICHARD - 30 September 2018
" No problems "
" The man on the desk at pick-up was extremely friendly, helpful and efficient. The car was good. There was a scratch not marked on the hire documents bigger than the criterion - I pointed this out but the attendants were not interested. Handing back the car was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by CHRISTOPHER - 23 September 2018
" All good other than queue for vehicle pick up "
" Longish queue to pick up car on arrival was the only negative. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by KEITH - 15 September 2018
" fine "
" i was very annoyed that they thought i damaged the alloy wheel. when they investigated it , the tyre wasn't damaged and i wasn't at fault. i knew i hadn't damaged it as the car was in the drive of a house all weekend. other than that they staff were friendly and we got the car changed from a fiat 500 to a car a wee bit bigger. thanks !! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by COLLEEN - 07 September 2018
" Counter staff attitude needs a lot of work! Felt like I was a bother, disturbing her peace, even though the place was dead so no queue and therefore nobody waiting behind me to be served. Attitude at other hire car company counter blew the socks off the experience I received here. Certainly impacted which company I'll use next time! However the drop off girl was fantastic! All smiles & very courteous! "
" Wysiwyg! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by COLLEEN - 31 August 2018
" Good overall experience! However, it would be nice to have the option to extend the car hire at the same rate, especially as we'd hired for the maximum term of 28days. This should be taken into consideration and the rate continued as a "thanks for the initial business" kind of thing. "
" Enterprise check in & check out staff were amazing! Polite, friendly & helpful. Only complaint is that passenger seat had drink stain on it which hadn't been properly cleaned when we picked up the car, otherwise all in good order. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ABERDEEN, GB - Reviewed by CHRISTOPHER - 30 August 2018
" Overall very good. Had a choice of upgraded vehicles. "
" Slow check in process. Have had much faster check in at other locations. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by COLIN - 27 August 2018
" Disappointing that you cannot provide a VAT invoice? "
" Everything seemed to go smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by MAX - 20 August 2018
" Drop off in London euston was slightly difficult to locate as it was in the basement carpark. Wished it could be more flexible To allow our collection in Aberdeen to be slightly ahead of schedule (flight landed earlier) but at least it was on schedule "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by JAMES - 16 August 2018
" See above "
" I had a last minute requirement for car hire after being let down by another rental company who only made it clear they could not hire cars to diabetic drivers at point of collection. We set up an online order with alamo as cost and features were in line with our needs and also called the branch to ensure being diabetic was not an issue which they confirmed. Unfortunately we could no lt complete the online order due to needing the car immediately so we called again and staff at main branch were very helpful completing our order over the phone although they could not guarantee the car would be ready within in hour and advised us to call the local branch to confirm. The local branch said they did not have a mini economy car available immediately however they could offer the next model up at no extra charge for immediate collection. The car itself was a better specification than I would have expected for a rental car and was in excellent condition and return was also quick and easy. My overall experience was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by EUAN - 12 August 2018
" Very easy pick up and drop off experience,, my flight to Aberdeen was delayed 3 hours and I called the beach to let them know and they stayed until I arrived and processed me very quickly "
" Very easy pick up and drop off experience,, my flight to Aberdeen was delayed 3 hours and I called the beach to let them know and they stayed until I arrived and processed me very quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by DAVID - 08 August 2018
" Adequate I guess and it was one of the cheapest for the car rental "
" Good always a shame to be bullied into overpriced insurance but not this time yearly policy was purchased prior to travel. Car was two years old but classed as an upgrade the roof was the only panel without damage but you wonder how much money this car has accrued the company in insurance charges over that two years without any repairs being carried out. Unfortunately this is the whole scenario throughout the car hire industry and the deposit was paid back the day after the hire ended so that was a blessing. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ABERDEEN, GB - Reviewed by DAVID - 31 July 2018
" All very efficient. Only minor point was no discount for booking two cars at the same time "
" Collection was too slow. One person on the counter when competitors had 2 or 3 at the same airport. That is my only complaint "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CATHERINE - 27 July 2018
" I did not feel the booking form clearly explained that I would have extra charges levied which I understood I had already opted for onthe auto europe booking system "
" no complaints at all with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by RODERICK - 19 July 2018
" No additional comments "
" No additional comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by STEPHEN - 11 July 2018
" As above "
" Appalling service. Delayed flight therefore 2 hours late. Told we were no longer on the company system and no car despite having paid for it up front for six days. Finally found us an upgraded car which was all they had. No discount and cost another 100 pounds. Very unhelpful and told any grievance or refund should be dealt with through autoeurope. Declined to assit re use of phone .. very unhelpful and extremely stressful .. as a result I have cancelled my next rental for August. Appalling service. Will not be using you again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ABERDEEN, GB - Reviewed by ELISABETH - 11 July 2018
" The car and service was first class "
" Staff including Mandy at reception were all friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by LOUIS - 11 July 2018
" We are still awaiting communication back in regards to our complaint "
" We are still awaiting communication back in regards to our complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by FELICITY - 10 July 2018
" Have done that already "
" On arrival I was issued with a car that was bigger than I had requested. I took the third car which was adequate for my trip. There was no one at the desk or visible when I returned it so I did the key drop. I was then horrified on Monday to be told there was a scratch on what seems to be the hubcap & told I had to pay £90. I felt no impact of a stone when driving & had certainly not seen any damage., nor had my two passengers. I therefore feel very aggrieved & wonder if it had not been there all the time. I would appreciate your comments. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CAROL - 05 July 2018
" No problems or delay - fast and polite service "
" very quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by RODERICK - 01 July 2018
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by MARTIN - 13 June 2018
" Simple process "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by HEATHER - 06 June 2018
" Very happy, will use you again "
" Remind staff to ensure senior renters know how to work the nav system. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by SVEIN - 16 May 2018
" Will use Alamo again. "
" Everything paid in advance. As usual, Enterprise tried to sell extra insurance, but everything was covered through Alamo. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by LYDIE - 15 May 2018
" Easirent or Auto Europe should write clearly about the hidden cost of insurance.... It more than doubled the price ! Not happy at all about that. In other countries, the insurance is included in the rental price and you can buy options if you want. "
" Easirent or Auto Europe should write clearly about the hidden cost of insurance.... It more than doubled the price ! Not happy at all about that. In other countries, the insurance is included in the rental price and you can buy options if you want. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by FINLAY - 02 May 2018
" Autoeurope proved to be the most economical provider on this occasion. "
" Very good. only downside was the imposed airport surcharge which there's no escaping. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by THOMAS - 01 May 2018
" good value "
" very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by IRENE - 23 June 2015
" Easy biking process "
" Long queues. Staff wandering about on mobile phone did nothing to attend to customers. Car given was not as described on vehicle print out - had several marks/scratches not recorded which I had to personally bring to Interrents attention. Driver seat had chocolate on it which melted on to my trousers. Not clean car. Not happy! "
ABERDEEN, GB - Reviewed by ISLAM - 21 June 2015
ABERDEEN, GB - Reviewed by KEVSER - 17 June 2015
" I was given a lovely brand new car. Thank you. Apart from that I was charged £20 extra for the agent to call DVLA. I think this was very unclear and unfair and was not included in the print. The person who dealt with me was very unprofessional, very unfriendly. His name is Ted Lukauskas. He seemed like he did not appreciate his job and gave me an impression that he did not want to be there. His customers skills needs improvement. "
" I would highly recommend Interrent. Thank you. "
ABERDEEN, GB - Reviewed by SOPHIE - 04 June 2015
" Very unhelpful, edging on rude staff. "
ABERDEEN, GB - Reviewed by ROBIN - 02 June 2015
" PICK-UP COULD HAVE BEEN A BIT QUICKER - COMPUTER SYSTEM WAS SLOW. "
ABERDEEN, GB - Reviewed by GORDON - 28 May 2015
" They were extremely helpful, especially in accommodating that the two drivers were arriving on different flights. "
ABERDEEN, GB - Reviewed by FRANCES - 27 May 2015
ABERDEEN, GB - Reviewed by MICHAEL - 16 May 2015
" Website efficient enough, though the "we just noticed your excess is £1,200 - give us more money to make it less extortionate" email is rather irritating. "
" 1) Car was supplied via Europcar with one windscreen wiper missing (never a good thing in Aberdeen). 2) When I returned the car the agent was unable to give me a receipt because he was Europcar and the rental was through Interrent. 3) One hour after I had returned the car I got a phone message asking me why I had not yet returned it, when I responded that I had I received no acknowledgement of that, despite my requests. Unsatisfactory "
ABERDEEN, GB - Reviewed by JEFFREY - 12 May 2015
ABERDEEN, GB - Reviewed by ALAN - 25 April 2015
" Very good does as it says on the website. "
" I use a lot, not always the cheapest but all staff are excellent. "
ABERDEEN, GB - Reviewed by DAVID - 23 March 2015
" Always helpful and very good deals.. "
" Very polite, helpful and everything was explained in detail. "
ABERDEEN, GB - Reviewed by ANDREW - 18 March 2015
" All went very smoothly. Had to change the booking due to circumstances changing so had to cancel original booking and make a new one as amending turned out to be more difficult. Pick up and handing back easier than I'd thought it would be. "
" Europcar was the company I got the car from and they were excellent. "
ABERDEEN, GB - Reviewed by GRAHAM - 20 January 2015
" Very clear details on what was needed at airport. "
" Very helpful and nice car. "
ABERDEEN, GB - Reviewed by PAUL - 06 January 2015
" All very straightforward as usual "
" Receptionist was quite rude and we were kept waiting for the car for a long time "
ABERDEEN, GB - Reviewed by WARREN - 09 October 2014
" easy to book "
" Great service from the enterprise team "
ABERDEEN, GB - Reviewed by RUTH URSULA - 02 July 2014
" Excellent service, trouble free rental. Comprehensive information/ explanation of terms and conditions. "
" Excellent experience, professional friendly and efficient staff. Both pick up and drop off swift and trouble free "
ABERDEEN, GB - Reviewed by JUNE - 08 April 2014
" Great quality car for price, good service "
" Good service very convienient, will use again "
ABERDEEN, GB - Reviewed by SHARI-ANNE - 27 January 2014
" I needed to change the dates and it was no hassle Very helpful and professional. "
" Wonderful truly efficient service from Hollie Ballantine. Very helpful and professional. "
ABERDEEN, GB - Reviewed by JOHN - 27 March 2013
" All good "
" The chap at the desk was a legend (Neil Cant) and was very accommodating when my plans changed. The level of customer service was way beyond my expectations. Thank you Neil! "
ABERDEEN, GB - Reviewed by BILLY - 04 January 2013
" Everything went very well "
" Great, everything apart from the rather long walk up hill to collect the car but thats more to do with Aberdeen Airport:) "
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