ALAMO BY ENT AUSTRIA Car Rental Reviews

INNSBRUCK, AT - Reviewed by RAYMOND - 26 August 2025

" Have rented many cars from auto europe - mainly from Salzburg airport but never had a problem like this. "

" Reception man on his own, knew very little English and did not understand the rental paperwork. Rental car covered in bumps but paperwork did not show this . "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by ROYSTON - 13 August 2025

" Very helpful staff and my favourite car in all my travels. When contacted with issues I received prompt replies. "

" Very helpful staff and my favourite car in all my travels. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by MAEN - 14 June 2025

" The handling was smooth "

" The staff are nice and quick in the atmosphere "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DAVID - 13 May 2025

" Best deal for our trip "

" Fast Efficent service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ALUN - 06 April 2025

" No hassle whatsoever. "

" Great staff, clean cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by CHRISTOPHER - 20 February 2025

" Rarely had any issues with bookings made through Auto Europe "

" Quick and easy picked. Staff polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by MICHAEL - 19 February 2025

" Very satisfied thanks "

" Agent was pleasant & very helpfull "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DAVID - 02 September 2024

" Good to know that someone there in your corner "

" Pick up staff excellent. Unfortunately car had virtually no oil had to add 2ltrs just to get to min on dipstick. No oil light on. Only suspected when car failed to accelerate on a slip road. Alamo excellent at refunding oil paid for. But cars need fundamentals checking. Not just an outside wash !!!! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 3

INNSBRUCK, AT - Reviewed by ALLAN - 20 August 2024

" Autoeurope remain my first choice in Car rental. The ability to cancel and refund is a major plus. "

" When the manual gear car in our category was not available. We were upgraded without any fuss and at no extra to a manual car in a higher category. Time was taken to show the car controls. Very impressed with the agent. Car was inspected at drop off and approval confirmed by email in 10 minutes. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by ANDREW - 09 July 2024

" When I had an issue that I wanted clarified, I rang Auto Europe but they said they were just an intermediatory and I needed to take it up directly with Alamo/ ENT - not helpful! However, after some persuasion they forwarded me to their contact centre. Also when I return the car the agent checked it over and said all okay - it was not until i received the invoice they said the car had not been return full - - not very helpful after the event as you cannot talk to anybody as you had passed through security - I had to find an email address to complain to Alamo / ENT and sent them the evidence and asked for my surcharge to be refund "

" Car was not clean inside. Service interval was showing 700km until service (not very comforting). "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

SALZBURG, AT - Reviewed by IAN - 02 July 2024

" Excellent. Going to phone you because the counter girl said I didn't have fully comp insurance but I thought I paid extra for it! "

" First rate. Gave me a hybrid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GARY - 07 March 2024

" Highly recommended. "

" Very friendly and efficient staff. No queueing when picking up or dropping off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by JOHN - 15 February 2024

" See above "

" Very efficient service both pick up and drop off, was also given an upgrade. All in all a great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ALEX - 14 February 2024

" No complaints "

" No complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL ALEXANDER - 12 February 2024

" The whole experience was very easy. Would be useful if one can put in the relevant rewards numbers into the booking "

" The car was brand new, the staff were very helpful and spoke English. Great, simple service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by HILARY - 07 February 2024

" Better price than booking directly! "

" Quick, polite, no fuss. V good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOLYON - 30 January 2024

" Excellent service and was seamless from booking to collection and return "

" Excellent service and was seamless from booking to collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GARY - 16 January 2024

" Great staff at desk "

" Left child seats in car that had to be taken back to desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by PAUL - 26 December 2023

" Keep the price right and you're onto a long term winner with this level of customer care and satisfaction "

" Relaxed , professional, knowledgeable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARTIN - 11 September 2023

" Very please with upgrade to Toyota Yaris Cross Hybrid "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by GLYNN - 10 September 2023

" Your part was efficient and effective – but sadly your provider fell short as noted above. You need to give a warning about Alamo in Innsbruck. "

" The problem was that the office was locked and empty when I arrived at the scheduled time. Another person who had booked a rental turned up at the same time and found himself in the same situation. There was a message in German posted on the door, and I rang the number but couldn't get through. Eventually, the other renter got through on the phone and the person said they were washing cars and came about 10 minutes later. This was. Kw about 30-40 mins. This caused a great deal of anxiety on arrival at the airport whether one is not affectively stranded without a car. Very unsatisfactory. In contrast, the drop-off was very efficient and someone was ready and waiting in the office. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ERIK - 27 August 2023

" Pretty good all around. I have one complaint which is the rental price offered varied by up to 300% during the months before the rental date. I was able to get a reasonable price by watching the price fluctuation and booking at the right moment but it took up a lot of my time and it seems a very unfair pricing policy applied either by Alamo or Auto Europe "

" Very good except for the pricing policy applied - see comment below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SHAUN - 10 August 2023

" Thank you we would use again! "

" The agent was very helpful and pleasant. The car was exactly what we needed for a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MICHAEL - 16 July 2023

" Has a lovely car and the whole process went very smoothly "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL - 12 July 2023

" efficient and easy to deal with "

" Lovely clean car helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANDREW - 26 May 2023

" Autoeurope provided a great,, trouble-free deal from Alamo. We are very likely to use them again. "

" Very smooth and easy. Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHRISTOPHER - 30 March 2023

" excellent "

" Finally a desk that allows non credit card rentals , by taking a formal amount on deposit . Very efficient and would use every time . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GLYN - 27 March 2023

" The Toyota CH-R hybrid crossover automatic was a pleasure to drive. "

" Professional and courteous check out of car, with unexpected choice of one of three upgrades. Check in out of hours was no problem, once we'd found the rental return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 27 February 2023

" Easy to use website. Good communication. Easy to change booking details. Good prices. "

" No queue at pick up. Clear instructions and polite staff. Very good car. Signage from drop off to counter could be improved. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CIPRIAN - 24 February 2023

" Very easy to book and good timing - all went supper smoothly. "

" Very friendly rep -who explained to us all the queries we had. Car was very new and super reliable. Will use again. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by EDOARDO - 24 February 2023

" All quick and smooth, excellent! "

" Great service, friendly staff! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 15 February 2023

" Efficient. No hassle. "

" Went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ROBERT - 05 February 2023

" The lack of flexibility of the Alamo staff was disappointing. Inadequate customer service "

" Rental was fine until I tried to fill up for return. Key would not unlock petrol cap. My daughter and I both tried repeatedly with no success. At the Alamo return the agent also tried and failed but the desk agent subsequently said he'd unlocked the cap successfully. I complained that I should not have to pay the €120 penalty cost when filling up would have cost around €80 and there was no fault on my part. The Alamo desk staff insisted that €120 would be billed. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KENNETH NIGEL - 25 January 2023

" A/a "

" Very speedy pick up which always helps amd helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by KEVIN - 24 January 2023

" As above. The Car a Citroen was not really fit for purpose as the winter tyres could not deal with the snow packed roads. We ended up stranded in hotel for two days until we went to next town by bus to purchase snow chains. When we went skiing we returned to find wing mirror damage to the vehicle it was only the cover and we photographed and sent pictures to the renter. On return they have charged us £880 plus £25 plus Vat for a simply cover. The wing mirror was still in working order and this is an excessive charge. They are no interested that we have a damage waiver. "

" The Car a Citroen was not really fit for purpose as the winter tyres could not deal with the snow packed roads. We ended up stranded in hotel for two days until we went to next town by bus to purchase snow chains. When we went skiing we returned to find wing mirror damage to the vehicle it was only the cover and we photographed and sent pictures to the renter. On return they have charged us £880 plus £25 plus Vat for a simply cover. The wing mirror was still in working order and this is an excessive charge. They are no interested that we have a damage waiver. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by PETER - 24 January 2023

" All quick and easy "

" All quick and easy, very polite gentlemen on the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by JOHN-PAUL - 20 January 2023

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by J.S. - 18 October 2022

" Yes - I would recommend this company. Good service. "

" We arrived at Salzburg and there was no queue for the car rental. Collected car from garage as instructed. Clean, good condition car. Returned car to same garage and dropped keys. No problems. Good service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by STUART - 30 September 2022

" Very professional "

" The young man on counter at Innsbruck was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 20 August 2022

" The booking process was very straightforward and clear, and all the information necessary to decide was clear and concise. "

" A perfect experience, the staff on the desk were very friendly and informative, the paperwork was handled efficiently and the car was in very good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MICHAEL - 25 July 2022

" Would recommend and use again "

" Smooth and easy to find, car in excellent condition, staff very polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CHARLES - 13 November 2021

" I have used Auto Europe for many years and things always go well. "

" All good, new car, efficient etc "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 11 October 2021

" This was my first Rental with Alamo but I will certainly be pleased to use them again "

" Quite simple - the Alamo staff were very helpful and the car was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MITCHELL - 29 October 2020

" Helpful and friendly "

" The customer service representative was very helpful and informative. The car was lovely to drive and in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by HENRY - 03 March 2020

" Great Experience, staff were friendly, helpful and were expecting me. "

" Fast efficient and friendly, will definitely use again and recommend to friends "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by ROGER - 16 February 2020

" Thank you all great from start to finish. "

" Great service...Totally honest, unlike our recent horrid Green Motion car hire experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PETER - 01 January 2020

" I left my bumb bag in the cash with cash and cards in it below the seats in the hire car. The representative who found it rushed to security to get it to me before I boarded the plane. He got in through security for me and arranged for it to be on the boarding gate. I was very grateful to him for his efficiently and customer care. "

" I left my bumb bag in the cash with cash and cards in it below the seats in the hire car. The representative who found it rushed to security to get it to me before I boarded the plane. He got in through security for me and arranged for it to be on the boarding gate. I was very grateful to him for his efficiently and customer care. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOSE IGNACIO - 26 December 2019

" there is nothing to add "

" insurance and conditions of it, should be something more clear at the begining when anyone start doing the renting contract. but overall experience is positive. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by NEIL - 15 October 2019

" Fantastic "

" Fantastic transaction, with extremely helpful & friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARK - 09 October 2019

" Very easy to find a good price and fast delivery of voucher "

" Fast service and free upgrade - cannot fault "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JONATHAN - 16 August 2019

" Had no problems with Autoeurope, will use again. "

" The hire car was booked for 1200, but it was not ready until 1330. This is an unacceptable wait when I had booked for a specific time. Drop off area was very difficult to find/ badly signposted. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by VAUGHAN - 16 August 2019

" No problems "

" No problems "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PAUL - 15 June 2019

" Perfect "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDREW - 06 June 2019

" Everything was good "

" Have used before in USA, no problems with company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JEREMY - 15 April 2019

" Everything went well, so far...! Unfortunately, a deer came out of the forest and into my way, so there will be a damage claim. I hope this will be settled and refunded to me as I took out the extra cover! "

" Everything went well. So far "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ABDUL HADI - 06 January 2019

" Unfortunately this was One of my worse experiences. I had rented previously from different from Vienna airport and I never had any problem. Staff very rude and unfriendly "

" Very poor customer service and it's was one of my worst experience. I haven't still got the money that I have paid as deposit. Staff in reception was rude and and very unhelpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by ATULKUMAR - 26 October 2018

" As above. Very efficient & excellent service provided. "

" Very efficient & supportive staff all the way through the process. Quality of required car was perfect for my trip. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CAROLINE - 19 July 2018

" See earlier comment. "

" From arrival at desk it took far too long to complete documentation and take possession of the car. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by RAYMOND - 09 July 2018

" All went well, till we got too the car rental desk. Waiting for car was a let down. 10 mins would be allowed, 50mins was a joke. "

" As I had booked the the car months ahead, I would have expected it to be there.It was not! Wated 50mins for car to be prepaired,eventually gived one grade lower car after complaining about waiting time. I am waiting for refund still. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DAVID - 15 June 2018

" I have used your company for a long time now often for months at a time. I hope that there is no problem now getting back my deposit. "

" During the rental, the car lost power even with the foot on the accelerator whilst driving. Even with the foot down. They sent an engineer who plugged in a computer and said the fault had cleared! He didnt look at the cause! Hardly reassuring. They originally offered to change the car but wanted to charge a delivery charge. I then used the car another day and the same fault came. They then agreed to deliver the car..BUT have withheld my deposit which I hope they have returned now. They withheld the deposit in case it was my fault!!! I sent photos of the faults. Engine management problem. PLEASE ADVISE ME. This car was dangerous and had I been on a motorway then I would have been in trouble. I did speak to Paula at your end. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by HANNELORE - 28 June 2015

" Auto Europe service was ok. A bit confusing in Salzburg as to which desk was applicable to us. Rental car was not properly valeted, smelly and had numerous dents all around the bodywork, not what one would expect from a respectable car hire company. Got upgraded to a much bigger car (Opel Zafira) having booked a VW Polo which I would have much preferred but nothing else similar was available. "

" Car was not cleaned properly, smelly, change of engine oil warning came on (demnaechst) shortly into our car hire. Receptionst at the car hire desk was unable to provide a business card with contact Nos. The rental car (Opel Zafira) had multiple dents in various sizes all over the bodywork. I have taken photos. "

SALZBURG, AT - Reviewed by JOHN - 04 June 2015

" The car I was given was rubbish !! It had so much damage to it,it was embarrassing. Any time I have rented a car in Europe the car was always clean and perfect. "

SALZBURG, AT - Reviewed by ALEXANDER PAUL - 10 May 2015

" No one checked the car before we set off. The car had many additional scratches that we had to add. They were not interested. On return we were told to move the car. Again no one checked it to confirm that the fuel was returned completely full with no extra damage. They did not clear my credit card of the initial deposit . They said it was done automatically. The staff were v unhelpful "