Auto Europe
- North America
- Central America
ALAMO FRANCE CUSTOMER REVIEWS
- 8.2
- 8.6
- 8.6
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT FRANCE Car Rental Reviews
Average Rating for Alamo by ent :
BERGERAC, FR - Reviewed by CORMAC - 20 September 2025
" Fast and friendly collection despite it being busy. Car was great. Drop off was easy and again staff was friendly and efficient! "
" Fast and friendly collection despite it being busy. Car was great. Drop off was easy and again staff was friendly and efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 20 September 2025
" the only comment that i have is that i could not find car in carpark as it was parked in another bay and it took some time to find. "
" the only comment i have was the wait time at nice airport waiting to be served. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ALAN - 16 September 2025
" Everything great, pick up was informative and efficient. Shame about the drop off, we were early so we had to put keys in a drop box, which was not immediately obvious all because there were no staff on duty and then read there will be an additional charge for dropping the keys in said box, outragious in my opinion, that needs to be addressed. Why should the customer be penalised for no staff being available, not my fault! "
" No issues. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by JESS - 16 September 2025
" Wonderful experience! "
" Very smooth transactions when picking up the car and when dropping off. Wonderful modern car. Easy pick up and drop off While dropping the car off, Paul was very helpful, professional and efficient. Checks of the car didn't take long and Paul went through everything with us and was lovely! Couldn't ask for more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIMOTHY - 13 September 2025
" This is not the sort of thing I discuss with friends. They're competent to make their own choices. "
" Nothing to add "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JEFFREY - 11 September 2025
" Happy with booking process "
" fuel tank not full and also screen wash empty. Main problem was on return of vehicle a'd being xharged €325 for something I didn't think was my fault "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LIMOGES, FR - Reviewed by KEITH - 10 September 2025
" Trouble-free rental, loved the car. "
" Upgraded to a bigger & better car: very pleased! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 10 September 2025
" Auto Europe is easy to use but there needs to be straigght through processing such that key metrics of the voucher automatically feed through to the providers systems thus avoiding changes to excesses and other fees such as additional driver. Virtuo are our Gold Standard when it comes to car hire as you get the model you reserved and everything is on-line. The quicker you can replicate this the better. "
" Long queue at the rental desk. Alamo changed terms of the Auto Europe voucher including trying to increase the vehicle excess by EUR 1000, and charging us more for an additional driver. The process to get them to adhere to the terms as per the Auto Europe agreement was slow and painful. We spent 30 mins at the desk and the time from joing the queue was 90 mins. Companies like Virtuo offer a much smoother experience with everything done on-line. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by LIAM - 07 September 2025
" So happy overall but not happy with extra charges on arrival which was nearly the same cost of the hire. "
" So happy overall but not happy with extra charges on arrival which was nearly the same cost of the hire. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by SOUREN - 07 September 2025
" I was supplied with bi fuel car It would been useful to had a service book "
" helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by JILL - 06 September 2025
" It was all good from booking to picking up and returning "
" Friendly helpful and welcoming staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JEFFREY - 01 September 2025
" Easy to find and reserve a car. "
" Bit short staffed at pick up so wait was longer than expected but not unduly so. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by MATZ - 01 September 2025
" Very happy with the service I received. Thank you. "
" The service was quick and efficient. I received a very good car at an excellent price. I am very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDWARD - 25 August 2025
" An OK experience, though disappointing car condition let it down a lot. "
" The car was in "average condition" for it's age: 70,000+ KM. The tyres were not properly inflated, (23, 25, 26, 27 psi, iso 32. The airconditioner did not work properly and needed regassing. Several marks, small dents, etc on car. Not a car expereinece I wiuld expect from a rental such s ALAMO. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GENEVA, FR - Reviewed by CHRISTOPHER - 19 August 2025
" All went ok nice staff nice car and good value "
" All as expected very efficient all around "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KAPIL - 13 August 2025
" Appalling service from Enterprise group. Hoping with this review Auto Europe can help me recover my £2200 excess from Enterprise. "
" Car had diery interior when collected. Poor customer service when car broke down due to mechanical fault. Did not get replacement car until 6 hours later. Very poor customer care. I had to chase them rather than they support stranded customer. Lost an entire day of my holiday, entrance fees to exhibits have been wasted as I could not attend. I have been charged excess for the recovery of the vehicle even even though it was a mechanical fault due to poor maintenance or faulty vehicle. Would never use recommend Enterprise group. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by GARY - 13 August 2025
" Straightforward and comprehensive "
" Smooth process. Great car. Similar price to other hire companies "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by KENNETH - 07 August 2025
" We were sent an email agreeing a €200 discount and as yet we have not received it. This was almost 3 weeks ago. Very disappointing "
" The car we booked was not available nor was a similar vehicle. Eventually e were offered a part refund given it was a smaller and less expensive car we took. The car wasn't ready for us and we had to wait. Only after a lot of negotiations did we get what felt like a sensible outcome. However we are still waiting a €200 repayment. So. Currently I'm very dissatisfied. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by SUZANNA - 19 July 2025
" Ok "
" Straight forward efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLERMONT FERRAND, FR - Reviewed by ADELE - 25 June 2025
" Fine "
" I didnt know how to start the car. It would have been helpful for someone to show me. Also I dont understand why so many taxes were added on the final invoice. It ended up above £400 instead of the £320 I was quoted "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TREVOR - 25 June 2025
" all good "
" Friendly, helpful staff both in Nice and at Marseille airport. Good car. No fuss. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PAUL - 24 June 2025
" Pick up could have been a little quicker; however, entire experience was overall very good. Thank you. "
" Great staff at Bergerac very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ALAN - 24 June 2025
" Used Auto Europe many times and never had a problem. Good value "
" Smooth pick up and return process. Friendly and helpful staff Car in excellent condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DAVID - 19 June 2025
" I am unlikely to recommend your company to people I know because of the wait at Geneva airport. The car itself was fine. "
" I waited far too long at the rental desk, at least half an hour, with no explanation. I had asked for am automatic and I assumed the wait was for this reason, but the car I got was a manual. The rental staff spoke good English and so I could've been offered an explanation from them, but I didn't get one. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ASAD - 07 June 2025
" Likely "
" Helpful staff at Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PETER MOTTRAM - 01 June 2025
" we were told fuel would be on a full to full as this is what I looked for when booking. in fact the car was only just over half full. We asked about this and were told to take a photo and return at the same level which we did. However I wanted it to be full to take the guesswork out and only pay for what I used. when we returned it we showed the person at the desk the photos of the fuel gauge and she said it was fine but then we still got a phonecall about it. don't advertise full to full unless this is true "
" we were told fuel would be on a full to full as this is what I looked for when booking. in fact the car was only just over half full. We asked about this and were told to take a photo and return at the same level which we did. However I wanted it to be full to take the guesswork out and only pay for what I used. when we returned it we showed the person at the desk the photos of the fuel gauge and she said it was fine but then we still got a phonecall about it. don't advertise full to full unless this is true "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NIMES, FR - Reviewed by CARYL - 15 May 2025
" I have said all above but will repeat my summary: Alamo were never at their desk. Use local young people who do not have any second language, supply a dirty car that obviously has just arrived unchecked and again on returning the car they are unavailable until almost too late and who then, in a rush and pouring rain - level a damage notice against me. Would you consider this good service? "
" I requested a small car as I was travelling to and from the airport and nothing more. I booked a Twingo or similar. I am 81 years old and the car was to be sitting (as it did) in my large garage until I returned home to London. First when the Enterprise/Alamo clients arrived the queue was long and we all had to wait 35 minutes before someone turned up at the desk. The young man had no English and when I said the car keys were for a small car he said it was the massive Peugeot 5008 SUV or nothing!! I explained it was far too large and he shrugged his shoulders gave me the key and showed me very little else. I worked out all I needed to know and drove in daylight to my home and parked the car in my garage. It remained there until I returned it safely (by 4.30 pm) to Garon Airport. Again there was no one on the desk so I posted the keys into the retrieval box. An hour and a half later just before the flight was closed I noticed a girl finally sitting at the desk and asked if she would just look over the car as I knew there was no damage on these two journeys. She retrieved the key and noted the car still in perfect condition and I explained how useless the young man was in not checking the car which had not been cleaned nor obviously checked when he remanded the keys to me on my arrival. She said she knew who he was and then she checked the exterior and said she had found a very slight damage to the drivers side on the very base on the car's skirting. I said it must have been there when I picked it up and she said it was just a formality and I need to sign for this minimum damage that had been identified. I said quite definitely it was not me and she agreed but it would help to sign. As my flight was now closing I signed) Just today I have received a de-recouvrement des dommages, sent to me noting an additional extraction from my Credit Card which I do not accept and I will place a stop on this. I am also telling Enterprise where my grandson is employed of this appalling service. To summarise Alamo were never at their desk. Use local young people who do not have any second language, supply a dirty car that obviously has just arrived unchecked and again on returning the car they are unavailable until almost too late and who then, in a rush and pouring rain - level a damage notice against me. Would you consider this good service? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NANTES, FR - Reviewed by CHRISTOPHER - 05 May 2025
" Excellent stress free "
" Excellent stress free "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ANDREW - 10 April 2025
" OK, but I consider that I should have been supplied with what I ordered. "
" Car was not what I ordered - I asked for a manual petrol and was supplied with an automatic hybrid - this took some time to get used to driving, due to lack of proper instruction. In particular, the default to lane control was very unnerving to begin with. Cost of adding a second driver was very expensive, so not selected. Significant pressure put on me to accept and take out additional insurance - which added significantly to the car hire. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 25 March 2025
" Good "
" Our only problem was in trying to open the voucher. A quick call to your UK office resolved the issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by HENRY - 10 March 2025
" Would definitely rent through Alamo again "
" Alamo were friendly and effecient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SHIRLEY - 02 March 2025
" I was given a car that was in an accident. The passenger side was bashed in and there were severe scratches and dents to the front and back. They informed me this was an upgrade from what I had booked and that they had no other car to give me. I travel to Nice monthly and will never use this group again. "
" I was given an upgrade card from the previous awful experience with them. Then was told me the car "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by DAVID - 25 February 2025
" If you are using companies like Alamo by enterprise I won't use you or recommend you. "
" I'm currently disputing a charge made before I even dropped the car off. They are not even trying to pretend they aren't thieving anymore. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 6
NICE, FR - Reviewed by CHRIS - 05 February 2025
" Clearly the details on the ' Confirmed Reservation' email I received did not extend to the vehicle type I was given, so, apart from the dates & times, which were correct, the vehicle type on the confirmation may bear no relation to what you're given on collection, meaning the AutoEurope confirmation is not to be relied on. "
" Pick up & drop off very speedy, no queuing. Very friendly but Alamo rep made no attempt to make sure we had sufficient insurances. I had to ask. for complete cover. The main issue though was having to accept a large SUV with high tech controls, instead of the compact Clio class of vehicle we had booked and had received a confirmed reservation for. There was no offer to explain the controls on this vehicle, apart from how to start the engine. This was apparently the only vehicle Alamo had available. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHN - 15 January 2025
" See above "
" Overall very satisfied. We arrived very late due to flight delays. Relieved to find the counter open and welcoming ! Citroen C3 Crossair did the job. Not very exciting. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by MATTHEW - 14 January 2025
" Just deduct to find the way back to the French side, all vehicles should have sat nav as standers with the return location stored "
" Always great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GERALDINE - 08 January 2025
" see above I raised a complaint to get the second hire to be fully reimbursed. "
" Experience worst of my life they did not even call me and did not keep the car when I called the Enterprise central on the voucher they said they checked and it was ok !! I called them to say I was a bit delayed. They should have kept the car until the office closes unacceptable I want the refund of the other car I had to take ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by COLIN - 08 January 2025
" My outbound plane to Lyon was delayed on the tarmac. I had provided flight details to Auto Europe on my booking form, but they failed to pass these on to Alamo, who therefore weren't aware of the flight delay and released the car to someone else. They had no replacement car for me. Mistakes happen, so I could have forgiven this. What I can't forgive is the attitude of the Auto Europe employee who I spoke to initially. She was only interested in trying to blame me and to find any way possible of wriggling out of helping me. Appalling. To be fair, once I spoke to a supervisor they quickly agreed it wasn't my fault, but even then, the process of finding me a replacement car was chaotic and I ended up having to go off-airport. Alamo told me that they regularly have problems with Auto Europe, so I won't be using them again. "
" My outbound plane to Lyon was delayed on the tarmac at Gatwick by fog. I had provided flight details to Auto Europe on my booking form, but they failed to pass these on to Alamo, who therefore weren't aware of the flight delay and released the car to someone else. They had no replacement car for me. Mistakes happen, so I could have forgiven this. What I can't forgive is the attitude of the Auto Europe employee who I spoke to initially. She was only interested in trying to blame me and to find any way possible of wriggling out of helping me. Appalling. To be fair, once I spoke to a supervisor they quickly agreed it wasn't my fault, but even then, the process of finding me a replacement car was chaotic and I ended up having to go off-airport. Alamo told me that they regularly have problems with Auto Europe, so I won't be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by ANDREW - 08 January 2025
" Completely unsatisfied due to having to pay for a car I didn't hire. Then having to walk into Europcar and rent at huge expense. "
" Due to my flight being delayed by an hour I was declared a no-show by Alamo resulting in them not having a car to rent to me whilst still having to pay for the rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by MARK - 02 January 2025
" Best of the car hire consolidators. "
" Very smooth and fast collection and no issues with car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by DAVID - 23 December 2024
" Booking was made on the basis of the vehicle having winter tyres. Non were available at the time of collection. Enterprise staff said that this was a regular issue. "
" Failed to proivide the vehicle with winter tyres that had been booked and paid for. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by LESLIE - 14 December 2024
" All smooth just like we like it, no hassle "
" Adam B was very helpful when we arrived at Marseilles to collect the car Adam B explained to us everything we wanted to know and more great leadership potential and it was a great experience dealing with him thank you so much "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by JOHN - 10 December 2024
" Very happy "
" Very good service and all went very smoothly. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by MARK - 27 November 2024
" as above "
" There were no cars available when I arrived and we waited for 2 hours despite being on time! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARC - 04 November 2024
" I've hired with Auto Europe for years and I've never been disappointed. Auto Europe is my first choice when it comes to renting a car as the prices are always very competitive. "
" Very nice colleagues and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by BILLY - 03 November 2024
" Auto Europe cancelled my booking less than an hour before I arrived at the airport - meaning I had to then pay way more at the airport rental desk than I had through Auto Europe. Very unprofessional - they blamed a 'payment processor error' but still took the money from my account - which I'm still waiting for a refund for. I assume they had priced the rental incorrectly, realised this so cancelled it to avoid losing money. Very unimpressed with both Enterprise/Alamo and Auto Europe. "
" Wrong car, overcharged, desk booked wrong days so tried to charge us extra halfway through our rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by JACQUES - 03 November 2024
" Driving the car without the screen/ sensors was not great "
" The screen in the car was not working. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by BARNARD FORTUNE - 29 October 2024
" Great experience and service "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ALASDAIR - 27 October 2024
" Really easy service and clear instructions. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 27 October 2024
" Everything was good about the experience "
" Very good company to deal with. Gave me a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 25 October 2024
" Basically she said auto Europe cwdInsurance isn't worth the paper it's written on and slagged of auto Europe. It wasn't a very good welcome to nice airport. I honestly couldn't believe how dirty the car was we had to wipe the mirrors as the were orange with mud. Mud all over the interior banana skins down side of seats peanuts on floor. I've rented cars at nice airport many many times and always just booked direct through europcar never had any attitude from any staff. This girl was something else. It actually frightened us tgst she was going to cancel our hire at 11pm and us a family of 5 are standing there . Which also didn't help was her English was terrible. Finally we decided to just go with the basic as she called it insurance cdw that I took through your website and I had to drive the car very carefully for the next 7 days incase I made a tiny scratch. "
" Arrived at desk to collect car the girl on reception told me the insurance cdv was rubbish and I would need to buy a €35 a day policy . Because if I have a single scratch on the car I would need to pay £2500. Arguing back and forth she was going to cancel our car at 11pm at night . Eventually got the car covered in dirt the bonnet had a huge scrape over it scratched all over the sides aswell that wasn't marked on the receipt. Had to go back downstairs to reception to get the girl to come up and take note of the damage and sign out documents to cover it wasn't us. She then walked away left us stuck on how to operate an automatic hybrid I didn't have a clue . Also couldn't open the exit barrier because she didn't give us a code. Had to go get her a 3rd time. For us to exit . Took us almost a hour to collect the car which delayed our accommodation arrival. Which we had to have keys left in a box because we were going to be late. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by JAMES - 22 October 2024
" I sent a customer service case more than a week ago about being overcharged and then never heard back... "
" I was charged an extra day of rental for no reason (since I returned the car as planned within the rental dates I paid for). "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBERT - 20 October 2024
" Overall we were very pleased with the vehicle, the staff courtesy, etc and so would be happy to recommend Alamo / Enterprise. "
" The vehicle was very good, the staff were also good and so a very satisfactory service. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 18 October 2024
" When you are at the airport at 9pm at night and cannot contact AE when you have a problem it is really unsatisfactory. I have uses this company many times before and never had a bad experience but I will think carefully about using AE next time I book. "
" I had forgotten to take my driving licence with me so Alamo would not let me collect the vehicle even though I had a photo of my licence. When I tried to call the Auto Europe number it was not available. I was unable to collect the car or make contact with AE. I have used AE many times before but I am very unhappy about the fact that I could not make contact. You can contact Alamo and they will teel you that I did not collect the car - I would like a refund please. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by ANITA - 18 October 2024
" Great! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PETER - 13 October 2024
" I was happy with the service "
" The staff were friendly and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTOPHER - 13 October 2024
" As above! "
" One of the best experiences I have had anywhere in the world. They stayed late to give me the car after easyJet was delayed inevitably and the drop off was perfect. Cheery staff too. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by VICTORIA - 11 October 2024
" I am concerned that Auto Europe was not able to ensure that quotations given were accurate and true with regard to Alamo. Might the same apply to all other companies on their list? However the website was clear. "
" Alamo is a totally misleading company. I chose you based on price quoted in comparison with competitors. You confirmed on website and subsequently in email a charge of €40 for an extra driver and "around" €5 per day break down cover. There was no explanation why the actual price was€78 for an extra driver and €9/day for breakdown cover. I was honest with you in all my responses. A 95% increase in the extra driver cost and an 80% increase in breakdown cost. How could I ever trust you again? "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by MICHAEL - 08 October 2024
" Good experience. Staff and car all very good. Getting to car hire location both on foot and in the car quite difficult at Bordeaux "
" Good experience. Staff and car all very good. Getting to car hire location both on foot and in the car quite difficult at Bordeaux. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by DEREK - 06 October 2024
" First rate "
" Good experience, professionally executed! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by NEIL - 06 October 2024
" One of the best rentals we've had!! Even got a free upgrade! "
" Much better than Hertz/Thrifty/Dollar! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by DAVID - 04 October 2024
" Simple. Cancelled and rebooked when a better offer came available. This encourages early booking to secure a car. "
" Probably the best yet at Toulouse. Checked that the car was suitable, before sorting the paperwork! More relaxed about minor marks on the car, which was reassuring, even though there were none afterwards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by JOHN - 01 October 2024
" Ran very smoothly from booking to return of vehicle "
" Excellent experience - many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 01 October 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JOHN - 27 September 2024
" Refer to item 3. "
" Overall very good.Car status had visual faults from previous renters but not affecting driving state. I found 3 items that I was not made aware of . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by SIMON - 26 September 2024
" Web site easy to use, clear choice of rental options and pricing "
" Alamo (Enterprise Toulouse Airport) were very good. Slight wait for someone to show me the car but very efficient and the staff were great. Given option of an electric car which I did not need to charge on return which was fine for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CHRISTOPHER - 26 September 2024
" Breakdown, recovery, sunday to wednesday without a car and then having to take a taxi to pick up replacement car was not the best experience and totally spoiled my birthday holiday. "
" The vehicle broke down was towed away after second attempt to fix it. I was four days without a car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by ANTHONY - 26 September 2024
" I have been using Auto Europe since the 1990s and hiring cars 2-4 times annually. At present I will probably continue to do so but the lack of knowledge of the customer service adviser makes me doubt that it is worth continuing and I may swap to a different agency "
" They didn't provide the car ordered and was too small for the passengers and their luggage. Not helped by inaccurate information from Auto Europe Customer Sefvice at the time of pick-up "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ALISTAIR - 24 September 2024
" Liked the car, staff very friendly and helpful. "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 23 September 2024
" All OK "
" Vehicle not ready at preset collection time, but otherwise VG. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 19 September 2024
" All good "
" OK, but there are questions not yet asked!! we ordered a Compact Manual, petrol engine, manual we got an SUV Hybrid automatic. AND it was American AND a Jeep! It was only 7/8 full of fuel which I did not discover until the email after return. At pick up we were pressed for time and so only registered our complaint without insisting on a change. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ELIZABETH - 17 September 2024
" I'm trusting that autoeurope will sort this double billing out as a matter of urgency. Autoeurope need to be clear that only 3rd party insurance is included in the price so extra needs to be taken. I now know this can be acquired much cheaper in uk . "
" I paid autoeurope the total amount at time of booking. When I returned the car to Alimo - I was advised I needed to pay the whole amount as well as daily insurance for hire duration. I advised I had paid Autoeurope but as I didn't have receipt on me & was advised that my card had been " held " but not charged until now- I paid. When picking up car at airport we waited over an hour to pick up. I was advised if there was a mark on the car I would be charged full amount- 1.500 €. I took out daily insurance as was anxious. My receipt was said to have been emailed to me - I never received it. When I returned the car at airport, I told them this & they promised to resend- I still haven't received it. When I asked for a printed receipt I was told I would need to wait at least 30 minutes- as I needed to check in I couldn't wait. I have rung autoeurope today and my complaint was treated very seriously and with apology. Autoeurope have emailed Alimo - but I am currently out of pocket over 300 € "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by MARGARET - 17 September 2024
" Unlike other car rental companies the insurance with Alamo was different and I wish you had informed me of that. I wasn't sure what I had paid for and was only asked to sign for 250 euros when usually it's a lot more. "
" The first automatic was too dirty so I had an upgrade to a Lexus which was great,this wasn't very clean either and I was told that Alamo don't wash their cars as the facilities aren't good at Limoges Airport. The guy who showed me to the car didn't know ,and neither did I, that for the screen to work the engine has to be started. A lot of time was wasted until this was sorted out. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
GENEVA, FR - Reviewed by THOMAS - 16 September 2024
" All very quick and easy "
" Very quick and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 12 September 2024
" great staff "
" on collection could have had a couple of minutes instruction on the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PAUL - 10 September 2024
" never again! "
" long ques at three seperate locacations at the airport very dirty car "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 10 September 2024
" All went very smoothly "
" All went very smoothly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 10 September 2024
" Easty, freindly, simple and no fuss which is what car rental should be "
" From start to finish the whol experience was easy, the staff i met where fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PAWEL - 07 September 2024
" Overall very good and efficient "
" Everything was great but there was no windscreen washing liquid "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by DAVID - 06 September 2024
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by OLIVER - 04 September 2024
" Auto Europe are a good company, however my experience with the supplier has been very poor. "
" Car returned within contract period yet received invoice for additional days hire. Impossible to contact Alamo by phone or email. Need help resolving this. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 04 September 2024
" Counter staff very friendly. Gave me 10% discount card for future hire. Not sure if I will ever use but the thought was there. "
" Payed for hire online for volvo xc40. Or similar. Upon arrival I received a peougeout 208. It was a good little car but not what I expected. Also car interior was clean but outside had not been washed prior to hire. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by ANTHONY - 02 September 2024
" Everything was fine "
" Everything was fine, easy collection and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANDREW - 02 September 2024
" No further comments "
" The reception counter staff were rude and unhelpful "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 31 August 2024
" Really disappointed to be charged over one hundred euros for a car seat for a week. Pricing of the car seats was very difficult to find on the website and now I can see why! Staff on site friendly "
" Really disappointed to be charged over one hundred euros for a car seat for a week. Pricing of the car seats was very difficult to find on the website and now I can see why! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOURS, FR - Reviewed by KENNETH - 28 August 2024
" The car was fine but the customer service regarding the ad blue (which obviously wasn't checked) is a bit disappointing. "
" The car we hired ran out of ad blue on the first day. We were told to buy some to top it up and did so (cost £24). Despite repeated attempts I'm still waiting for this to be refunded. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BEZIERS, FR - Reviewed by STEPHEN - 28 August 2024
" Helpful polite staff. Prompt service "
" No issues at all "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by AISHA - 28 August 2024
" Good "
" Courteous and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARK - 27 August 2024
" Poor service on the two calls i mate to auto Europe "
" Car was late for pick up and had quite a bit of damage staff didn't seem too bothered about it. Good job i took pictures of the damage as on drop off they questioned me on the damages luckily i had the images to prove it wasn't me that caused it. Additionally the lady on pick up said she would refund me the child seat because of the delay they had caused us this refund didn't happen. And the car we received was tiny compared to the picted Peugeot 508 in the advert. To top it all of the auto Europe staff i spoke with we're extremely unhelpful about the car class and size when i called them for help they just didn't want to know. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by LOUISE - 26 August 2024
" as above. require better contact "
" had issue with vehicle on 1st day. Changed tyre to space spacer but could not get a response from anyone after that when i needed to have the tyre replaced. I spent a lot of time trying to get in contact and in the end we did not use the car except to get to airport and back. The returns were very good and suggested I email all the uber receipts to a claim number which I have done so. An easier contact point rather than someone saying they would email and after 6 or 7 calls I gave up. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGERAC, FR - Reviewed by SUSAN - 25 August 2024
" Very well organised on pick up. A guided tour around the vehicle very reassuring. Excellent welcoming and knowledgeable staff. "
" Excellent service pick up and drop off. An exceptional hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GORDON - 21 August 2024
" Helpful staff. "
" Efficient service. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by ANNEKE - 15 August 2024
" AutoEurope should step in and help customers get what they are owed - it's not enough to say it's the responsibility of the hire companies when those companies simply ignore you. "
" When I picked up the car the tank was only one quarter full. I took a screenshot to prove the mileage and fullness of the tank shortly after leaving the car hire car park at Basel airport - as I had three children in the car I could not turn back and solve the issue immediatelly. I was required to return the car with a full tank. So I should be entitled to a refund the equivalent of three quarters of a tank. But since returning from holiday I have battled with AutoEurpope, Alamo and Enterprise to get what is owed to me and I am getting nowhere. No one is taking responsibility, I keep being told it's the branch's responsibilty, it took many emails and phone calls to even obtain an email address for the branch and that branch does not email back so I am stuck. It's disgusting service. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by JOHN - 12 August 2024
" As above "
" Very good and quick service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 11 August 2024
" Unhelpful assistant at Auto Europe did not offer to contact the rental company but instead rather smuggly advised that this was why you offer additional protection. Not very helpful. "
" Due to late arrival of our flight, the booking had been cancelled. We tried on numerous occasions to contact the local Alamo office, but no one answered the phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MULHOUSE, FR - Reviewed by CHRISTOPH - 08 August 2024
" Autoeurope was fine, but Alamo was not "
" 1. I was charged an extra &50 to my Amex card. I have complained but no answer yet. I returned the car full, on time and with no damage. 2. at arrival I was told I could get the Vignette for Switzerland returned to me for future use, but was told on returning the car that this was not possible by a different member of staff! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by MATTHEW - 08 August 2024
" Need to be clearer on additional charges that may be incurred "
" Slow collection process, "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by PETER - 06 August 2024
" As above "
" Initially there was a long queue at the desk with only one member of staff. Compared with other rental firms who had little or no queue. However when we did get to the front of the queue the agent dealt with the rental details quickly and efficiently. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 29 July 2024
" All very good "
" All very good - pickup and drop off - at a good price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by JENNIFER - 27 July 2024
" I wanted a reasonably priced car for short journeys, shopping and ease of parking. Alamo efficiently provided a car. "
" Very efficient service. Price was competitive l. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by DEBBIE - 27 July 2024
" We were able to book a car we wanted at a fairly reasonable price. No complaints at all about the booking process. "
" Pick up at Bordeaux airport was easy - however it was late, it was dark and we were the last customer. The car had multiple scratches and bumps in multiple places which seemed to be noted all ready. When we returned the vehicle without incident I'll add, the counter staff tried to charge us the full excess €1500 for dents to the roof (we couldn't even see them) and for a 1cm crack in a plastic hub cap. In the end we had to wait for the manager, however he was quick to disagree with the first agent but still charged us a €45 for the crack to hub cap. We don't think this was us but accept we were trapped by signing for the car at pick up. We had our own excess insurance so it would not have been a problem had we damaged the car, however we didn't and so it felt like a con. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LYON, FR - Reviewed by TIMOTHY - 24 July 2024
" I will continue to use Auto Europe for all my European car hire "
" Excellent customer service at Enterprise, Lyon Airport. The electric car booked was not available, but a suitable petrol alternative was found. Charming and efficient both at pick up and at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by FIONNUALA - 24 July 2024
" Had quite some time to wait for car collection. Additional costs were not clear or explained until you were standing at the car. Very strange this could not have been discussed while waiting for the vehicle! Have "never" paid so much for car rental in Europe before. "
" Very poor at showing price of add-on's. eg the cost of additional insurance which was a whopping cost of 50euro p/d. Staff pleasant but hard sell for additional costs. Had terms of contract emailed in French, yet booking conformation was in English. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by ROBIN - 23 July 2024
" Overall I was happy "
" Car was not ready when we arrived so we had to wait approx 20 minutes for car to be washed and refuelled . Did however get upgraded car so quite happy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by ADRIAN - 21 July 2024
" Excellent as always "
" Shame there was no spare wheel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by BRENDA - 21 July 2024
" None thanks "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 17 July 2024
" I have to mention two members of your staff. On the pick up and drop off both Mellia Kenza and Salma Elallam were extremely diligent, polite and provided excellent customer service. The whole transaction was perfectly executed and very straightforward. They are a perfect example of how it should be done at Montpellier Airport!! "
" From start to finish the process was simple, competitive and very well conducted. I was also presented with a brand new vehicle which is always a huge bonus!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARTIN - 16 July 2024
" Compared to other occasions with car rental at CDG, our experience this time was easy and stress free. "
" Staff were friendly and very helpful. Minor point in that the car was not cleaned properly with lots of crumbs and an empty coffee cup left in the passenger side pocket. Bigger issue was the fact that the car was only half full when we received it at the airport - that cost me €50. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by MELANIE - 14 July 2024
" Professional, prompt and friendly service. Spoke excellent English. Very good car. "
" Professional, prompt and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STUART - 14 July 2024
" Great car hire experience "
" Great experience, someone there to check the car out ,and again on return. Very good friendly service, deposit returned within 24 hours. 5 stars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - 14 July 2024
" Auto Europe provides good comparison services. But I hope they take up these serious misdemeanours of their suppliers as the experience with Alamo has been unacceptable. "
" We queued for nearly an hour when collecting the car despite prebooking. We were asked to sign the contract before being allowed to see the car and were told that it was in perfect condition. When we got to the car it had a small scratch down the driver's door. We brought this to the attention of the operative who said he would note it on our contract. Having dropped off the car they have tried to charge us £1,500. Luckily we have photos so have challenged this. Alamo said they would reply to us in 5 working days in relation to our challenge - we have not heard from them since. This is a completely unreliable and disingenuous service - you cannot trust them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ELIZABETH - 13 July 2024
" Easy to use as always "
" I have special assistance but my helper wasn't able to wait and take me to the car. The agent Akram very kindly took my cases and escorted me to the vehicle, checking all was ok before leaving me. Most helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by JANET - 12 July 2024
" Excellent "
" We arrived very late at night to collect our car. The staff were pleasant, polite and efficient. We were with our car and ready to go in a few minutes. Everything was explained clearly and they were not 'pushy' when offering additional insurance cover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 12 July 2024
" I'll go back to using Buggs at Limoges airport. They ensure they have staff on site when required and the cars are always fresh and clean and carefully checked. "
" Too few staff on site resulting in major delays to picking up and dropping off the car. The car picked up had obviously not been cleaned. The petrol gauge on the car provided was faulty resulting in an overspill when filling up. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
NICE, FR - Reviewed by LYNDA - 10 July 2024
" Generally the best prices "
" Alamo staff were quick and extremely polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by VUN LUUNG - 09 July 2024
" Montpellier Airport is one of the most user friendly terminals in Europe. Was upgraded to a larger and brand new vehicle. "
" Excellent service and easy to locate the rentals at Montpellier Airport. One of the most user friendly terminals in Europe. Was upgraded to a larger and brand new vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JENNIFER - 08 July 2024
" none "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BASTIA, FR - Reviewed by DAVID - 05 July 2024
" Efficient booking process with clear instructions on pick up arrangements. We were slightly confused why Autos Europe should stipulate an International Drivers licence was required. the hire was in Corsica which the UK Government web site confirms does not need an international driving licence and the hire company did not require one. A little irritating as we paid for the international licence just in case it was required. That was a waste of our money. "
" The staff were polite and efficient and there were no long queues and most importantly on returning the vehicle a member of staff accompanied us out to the parking area to inspect and confirm there were no damages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PETER - 04 July 2024
" .... "
" One of the best car hire experiences we've ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROY - 02 July 2024
" Fairly good "
" Delay in collecting car as not prepared "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by CHRISTOPHER - 01 July 2024
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 30 June 2024
" Worked well at rates better than those available at Alamo/Enterprise. "
" Not sure I understand the difference between Enterprise and Alamo as they operate together. The experience seemed fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SARAH - 28 June 2024
" Overall Autoeurope are great, as I just called them about another rental and they gave me a cheaper price - thank you ! "
" The car rental desk was so busy , it took over an hour to get to the front of the queue. When we did we were told out minivan wasn't available for another 3 hours !! So we really complained and they got us one after another hour , howeve to it was filthy and had a huge dent in the number which prevented us from closing the back door easily. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by ALAN - 28 June 2024
" Generally very good "
" Car was good. Clean Interior but Dirty Externally. Screen Wash Empty. On collection Fuel (Petrol) between 1/2 and 3/4 of tank. Return somewhere around this mark ?? Realistically, it should be Full Tank on pick-up and Return Full. Other than that car was OK "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by STEPHEN - 26 June 2024
" First class service I will definitely use again "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARK - 24 June 2024
" Very smooth handover at start and end of the hire period "
" Very smooth handover at beginning and end of the hire period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by GARETH - 18 June 2024
" A "
" A "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JOHN - 16 June 2024
" See previous comments "
" 0verall ok .On arrival temp was 28c. My wife and baggage escorted to car with engine running and a/c going ,a nice touch.I completed paperwork went to car, engine running and drove away.After about 10k missed a turning,stopped an switched engine off. Couldnt restart car.Tried contact numbers,no success.Walked to a Citroen dealer,no help.Back at car my wife melting in the heat couldnt raise help. Luckily a lady coming out of her house drove me back the airport where Alamo/Enterprise still had the "key"A staff member drove me back to activate the car.We lost lost 2.5 hrs but luckily got to our rental Gite in time to get the key. The idea of starting the car to get the a/c going was well meaning but lacking attention to detail taking the key back to the check in desk could have had worse consequences had we got further into open country on our journey. Ok it was a mistake and perhaps I should have known better! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by STEPHEN - 16 June 2024
" Quick and easy "
" Quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by MICHAEL - 11 June 2024
" As above "
" This was the best experience with a car hire company. Excellent pick up & drop off with a brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 11 June 2024
" Alamo provided a great, friendly, helpful service, a nearly new car and excellent value for money - very happy to recommend them "
" This company has really upped their game, cars are better, service was excellent and now that they are located in the main building with other car hire companies they are a very attractive proposition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by OWEN - 05 June 2024
" upon turning up to the counter, the company had no record of my booking or car available, and we had to wait 3 hours for a car to become available "
" upon turning up to the counter, the company had no record of my booking or car available, and we had to wait 3 hours for a car to become available "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BIARRITZ, FR - Reviewed by PHILIP JOHN - 05 June 2024
" Variety of vehicle options at very competitive prices "
" Preferred vehicle provided at very competitive price. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ANDREW - 04 June 2024
" Like I said abov.e..... "
" So the car we booked wasnt available upon arriving at the alamo pickup, as for some reason no one was returning their cars. So they gave me another car which was a lower grade than a paid for and I didnt get any reduction in cost. Also the booster seat was like like a plastic box, completely unsafe for my daughter to use. So i ended up going to buy one. The whole service was appauling. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
LILLE, FR - Reviewed by MAXINE - 03 June 2024
" Complete nightmare "
" Shambles and I still haven't had my refund - and no one at the office can give me any information !! Alamo have told you that they confirmed we did not collect a car for n the same day and you still insist you are waiting for them to tell you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by HENDRIK STEPHANUS - 03 June 2024
" Very effcient way to make use of AutoEurpe service. Would like to see the option of "xero access" to return on AutoEurope selection profile wrt insurance as rentral companies to frightened customers to add insurance on the motor vehicles. "
" Good experience. However, did wait a while for Alamo employee to issue car and when I wanted to find soemthing out after I received the car there was nobody available from Alamo. Had to wat appr 20 inutes walking around to find the person "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARK - 01 June 2024
" As always great service "
" Very efficient and polite team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CHRIS - 01 June 2024
" Tried best to recover lack of vehicle, can't fault staff but still disappointed that even if vehicle availability was beyond control had no prior warning "
" Two major problems, cost £130 to shorten hire by one day, then had to wait 3 hours before vehicle available so effectively charged for day vehicle not available. Staff helpful but still frustrating "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BIARRITZ, FR - Reviewed by JOHN - 31 May 2024
" Excellent vehicle above expectations. "
" Great experience but did feel slightly under pressure to take out a further insurance. The agent informed me that if I didn't take the insurance and the car was damaged I would have to pay €3500. I didn't take the insurance as I believe this to be a sales tactic to frighten people into buying insurance. Not me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by KEITH - 30 May 2024
" The auto europe experience trouble free as usual. "
" Quick check in and minimal paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 28 May 2024
" Easy to book "
" Helpful young staff member who appreciated my mobility difficulties "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by THEODOROS - 24 May 2024
" See above "
" From start to finish, our experience was positive and smooth. Mostly when we returned the car and the professional and friendly service we received from Akim, who made what is normally a stressful experience, into one that was personable and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by DEREK - 23 May 2024
" Excellent car ready to take as soon as forms completed and on return gentleman there to immediately to check the car over and confirm everything ok "
" Staff at desk excellent helped with every part of filling the forms out and very patient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ABNINDER KAUR - 22 May 2024
" Great "
" Got an upgraded car people at Alamo were extremely helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL D - 18 May 2024
" A great hire "
" The pick up and drop off were both seamless, one of the best car hire experiences that I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by JONATHAN - 15 May 2024
" All very simple. "
" Great Value and a free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by HELEN - 15 May 2024
" Lovely staff and efficient service "
" Very friendly and effluent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHARLES - 17 April 2024
" E "
" Unfortunately the car wasn't cleaned or full of petrol. I've booked many times with Alamo and this is the first time I've had an isse "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BEZIERS, FR - Reviewed by GARY - 15 April 2024
" Overall experience very smooth and seamless "
" Very friendly staff at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by RUSSELL - 08 April 2024
" Car size not near advertised car size, at least a category different from my perspective. Raised with auto Europe no follow up response yet. "
" All friendly and efficient process "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALASTAIR - 02 April 2024
" efficient and courteous "
" very professional and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 28 March 2024
" Have used them for years and have always found them the best to find the best value car hire. "
" The counter staff (Amadeus) was very efficient and courteous and upgraded my car to an excellent all electric one without charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CHRISTOPHER - 27 March 2024
" very good "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 02 March 2024
" Good value and easy to use. "
" Everything was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALEXANDER - 13 February 2024
" Excellent. "
" Excellent service at Montpellier Airport. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by TOM - 06 February 2024
" . "
" Hidden costs - snow shoes that cost twice as much to hire than to buy. Extra driver costs expensive. No reason to charge extra for Italy. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by SIMON - 05 February 2024
" Web site is easy to use and prices were very good. "
" Very good service from the team at Toulouse Airport. Only issue though was the car was awful (clean and as per the category booked) . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PATRICIA - 14 January 2024
" Better than most other agencies. I must add that my car was not completely full of fuel when I picked it up. "
" Excellent on all levels. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by RONALD - 07 January 2024
" avery thing went very well. Only little fault on returning car not a lot of room to unload our cases so had to double park. "
" very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ANITA - 26 November 2023
" The car was not enjoyable. The clutch was terrible. The petrol tank was not full and the car was scratched in many places. "
" Very efficient process for return of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - 21 November 2023
" Very good experience "
" Free upgrade to a larger car which was nice. Great counter staff. I had expected a confirmation email to say car had been returned properly and no deductions were made but this didn't arrive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by RORY - 07 November 2023
" The counter staff at the collection repeatedly tried to overcharge me, told different things to me at different times, kept me waiting for over an hour and repeatedly tried to alter the terms of the payment I had made to enable them to charge me extra. When I complained about this on returning the car the manager was extremely apologetic and helpful and reassured me that a full refund of my deposit would be made. Despite that an extra day of hire charge was deducted from my deposit before the balance was refunded. I have been attempting to challenge this for 4 days now and have yet to receive any response. "
" I have been charged for an extra day of hire despite being reassured by the staff at the drop off that this would not happen. Two emails regarding this matter sent 4 days ago have not been acknowledged or replied to yet. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by AMANDA - 31 October 2023
" Good "
" Good system of hand held computers to do hand over & hand back by the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by STEPHEN - 31 October 2023
" See 3 above "
" We were very pleased with the service from Alamo at Limoges and would have no hesitation in using Alamo again. The staff were both helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DAVID - 30 October 2023
" Very satisfied "
" We had no problems at all apart from the fact that the car was only half full with petrol when we picked it up. The staff immediately changed the details on our booking so that we could return the car half full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by LESLEY - 29 October 2023
" Ver happy with all aspects "
" Very happy with entire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BARRY - 22 October 2023
" Best price, decent vehicle and great staff. Overall top experience. "
" The staff were polite, efficient and friendly and at no time tried to sell me extras, which in car rental is refreshing. Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POITIERS, FR - Reviewed by BRADLEY - 19 October 2023
" Normally I'd recommend you no problem, but this is the first time I've not got a car anywhere close to what we were supposed to get. Apparently your car classifications and their car classifications do not line up. They don't even do a 2 door clio, the only 2 door they had was the fiat 500. "
" Our voucher said we would get a 2 door corsa or similar, they tried to give us a tiny fiat 500! Couldn't even get one case in the boot. Tried to upsell us a Clio for 20 eur a day, then 10 a day. Flat out refused, eventually they let us take a 4 door clio at no additional cost. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by SALLY ANNE - 14 October 2023
" Service neither amazing or poor "
" Car appeared quite dusty, didn't appear to have been cleaned. Asked if I preferred an automatic when I said yes tried to charge me extra Checking in beforehand made process much quicker "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by PAUL - 12 October 2023
" One day hire only. Easy and efficient "
" Easy pick up and drop off. Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MURRAY - 10 October 2023
" Really good all round but would like the car insurance to be clearer "
" Excellent as all paperwork done on iPads by the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 10 October 2023
" Ordered a Mokka and got a X Ceed "
" Exterior of vehicle didn't seem very clean on pick-up "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BERGERAC, FR - Reviewed by LOUISE - 10 October 2023
" Taken straight to the car , signed hand held device very quick "
" Quick pick up and drop off friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TERRY - 09 October 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by FIONA - 07 October 2023
" I hope that you will consider my comments and contact me. "
" All fine except for being given a tired four year old car with 65000 km on the clock. It was not easy to drive with a tired gearbox. I believe that we were given this car because it was handed in just as we arrived an hour late for our pickup. I asked the member of Alamo staff if we could have a newer, less damaged Fiat 500 which was the car we booked - there was one parked nearby. He refused this despite my asking him how, when we were 60 minutes late we had to take a car which would not have been in the parking if we had not been delayed. So we ended up with a poor value, sub standard car. We have always used Auto Europe for years without any problem so we were surprised and disappointed. In total, although we were delayed and arrived slightly late, we waited almost another hour to be served and for the car to be cleaned. I look forward to your comments. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by DAVID - 03 October 2023
" Trouble free and no hard sell of excess waiver (which I already had covered via my credit card anyway) "
" Very nice staff at Bergerac "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ELEANOR - 26 September 2023
" Good value. "
" I had booked a corsa and got a fiat 500 which felt smaller than what I had booked. Likewise, more of an airport issue hadn't appreciated how far the airport was from the car hire office, might have been a helpful instruction. Other than that was good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by ALEXANDER - 21 September 2023
" Very handy "
" Very handy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 12 September 2023
" On arrival waited in queue for 2.5 hours. Counter staff very slow! We also. Noticed on departure a similar queue. No other hire firm was busy "
" Waited in a huge queue for over two and a half hours. Counter staff were very slow even though they knew there was a big queue taking 15 to 20 mins per client. When departing we saw new arrivals also in a huge queue, so it was not an isolated incident. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by STUART - 11 September 2023
" All good but tank should have been full not half full on Puck up. "
" Very pleased with the service from Gregoire. The only downside was the tank only half full and I had to guess the amount of petrol to put in, giving you many litres more. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by LIUDMYLA - 10 September 2023
" I had a good experience "
" Ir was amazing thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALEXANDRA - 09 September 2023
" All good "
" My first car had a fault re the automatic braking system and had to be taken away by an engineer on day 2 ( I picked up the car in the evening on day 1) . I contacted The 24 hr helpline when the car got worse and the engineer was sent . He took 3 hrs to arrive so it was late afternoon on Saturday . When the car had been taken away I contacted the helpline again to arrange a new car and was told it was too late (4.pm ) and I would have to wait until Monday - totally unacceptable. I was then told the firm would send a taxi to where I was (90mins from Toulouse ) and I could pick a car up and drive back that evening . Again totally unacceptable. Eventually a taxi took me to the company on Sunday morning and I collected a new hire car which was fine . But I lost hours of my valuable time on my holiday on the phone , waiting for calls back which never came and then I had to go to the airport rather than a car being provided to me . Very poor service . "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by GWION - 06 September 2023
" Overall good, but did not receive the car advertised "
" Car was not the one advertised. This happens ever time! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by GRAHAM - 30 August 2023
" Address and phone number was old as incorrect and took over 30 minutes to find the correct address. It was no where near the railway station1 Car was not ready at the expected pick up time. It arrived over 1 hour late and then had to be cleaned making it 1 hour and 45 minutes late. "
" Address and phone number was old as incorrect and took over 30 minutes to find the correct address. It was no where near the railway station1 Car was not ready at the expected pick up time. It arrived over 1 hour late and then had to be cleaned making it 1 hour and 45 minutes late. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by DIRK - 28 August 2023
" not Auto Europe's fault but this time a poor experience for me. "
" Very long wait times for pickup. Unnecessarily long time for drop off. Fuel tank was not full at start of the rental but not accepted by staff. Car had over 80000km on the clock. Overall a poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
PARIS, FR - Reviewed by NIGEL - 28 August 2023
" Easy, reasonable pricing, just don't expect to get what you booked! "
" Specifically rented a compact, manual and ended up with a bigger automatic. Took me 4 days to find there is 'sport' setting to make it anything like responsive. Don't understand why when you book 2 weeks in advance they cant organise the actual correct car ready for collection! There is no fuel on the way into the airport from the N2 so you get fleeced for a refuel charge and some random amount for cost of fuel- before they've actually filled it up! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MELIS - 23 August 2023
" It was easy and handful. "
" It was easy and handful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELLA - 21 August 2023
" As above "
" Car was a good car but very damaged but my low review is because we were robbed in the multi-storey car park as we were loading the cases in the car! The robber tried to take passports and money and my husband and daughter had to fight him off! Police report made but really you shouldn't leave people alone at night in that car park! Why can't you escort them up there after midnight!? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by RAYMOND - 19 August 2023
" Well looked after at reception On return, only required to leave key. Left car in good state "
" Not the vehicle we booked but better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by NICHOLAS - 16 August 2023
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SHAILANDRA - 11 August 2023
" I always use auto car for a hassle free experience. However , the car provided by Alamo was below par. It was dirty, damaged, high mileage and had two warning lights on throughout the rental. "
" 1-The car hadnt been cleaned. 2-The water reservoir light was on as No water.3- The engine coolant light was on the whole time 4- there was non handover of vehicle by Alamo staff with no joint review of damage 5- this is oldest vehicle l have rented in 35 years with 75km on clock - yes check in was easy- will avoid Alamo with such slipshod service . On positive side car did have apple car play! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BEZIERS, FR - Reviewed by KERINA - 10 August 2023
" Liked staff, good car, well kept. "
" Very good! Staff great and service good for car rental which is often a nightmare.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by KEVIN - 08 August 2023
" I returned the car with sand in the boot / trunk and the agent said we might be charge 80EUR for the cleaning bill! In the end, she agreed that the car was not very dirty and returned the full deposit. I will be mindful of that in the future and will use them again. Car was fine and perfect for our needs. "
" The car provided was very low mileage and almost new, however it was damaged on the front wing and rear bumpers. It was missing some wheel trims and a wheel was damaged. Overall, the car was fine but condition a little tired. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CALAIS, FR - Reviewed by RICHARD - 04 August 2023
" Please open 7 days a week. This is 2023. People travel every day! "
" Please open 7 days a week. People travel 7 days a week. What does this mean? What is ENT? PLEASE RATE YOUR EXPERIENCE WITH ALAMO BY ENT? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by GRAHAM - 01 August 2023
" As above. I really do think Auto Europe needs to send clearer instructions to its customers. It wasn't clear that Enterprise was actually outside Marseille railway station. We initially went to the wrong rental pick up desk. It seemed a lot of other people had also done this. You also need to send clearer instructions about where to drop off the car. We had to research this ourselves using the Marseille Airport website. This is poor. That said, the Enterprise staff at the Airport were great, and very helpful. "
" Our experience of picking up the car in Marseilles was terrible. First of all, the rental was difficult to find and clearer instructions from Auto Europe/Enterprise are needed. When we did arrive at the rental, there were very few staff on duty, and all the customers in front of us had issues with their pickups. One person seemed to be told that their rental was no longer available as they had arrived after the pick up time - even though they had been queuing for at least 30 mins. It seemed that this person was getting very poor service. This created an awful atmosphere in the garage. My youngest child had to leave the office as she was scared. Meanwhile, the queue of people waiting got longer and longer, with no update from the staff. One member of staff, who apparently was finishing for the day, just laughed and shrugged his shoulders as he left. The car we were offered seemed to have been dropped off by a previous customer as we were waiting. There was a further delay as there had been some damage to the car. When the car was given to us, it wasn't clean, the windscreen was dirty, and we realised that there was no windscreen washer fluid in the car once we had driven off. The handover was poor. There was no talk through of the car's functions. The instructions in terms of damage and insurance was confusing and unclear. The whole experience was very stressful and delayed our journey by about 90 mins. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BEZIERS, FR - Reviewed by DOUGLAS RENNIE - 25 July 2023
" Speedy collection and drop off. Got the car type we wanted without having to argue over the definition as we had to do with other companies. "
" It was better having an employee inside the building and another one outside with the cars. Good improvement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 25 July 2023
" All round very good experience. I would suggest there does not need to be an additional cost for the gps. This feature should be included as standard in the cost and in future I will consider booking via a company where gps is included as standard. "
" Great drop off experience and high level of car quality. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MAEVE - 25 July 2023
" overall, very smooth pick-up/drop-off. "
" All fine, smooth pick up and drop off-a small airport so no difficulties. Slightly surprised that fuel level in car was only half full on pick-up but returned in a similar manner. Car itself experienced the odd "judder" , again slightly surprising given it was relatively new-perhaps time for a service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by ANDREW - 16 July 2023
" All in all very good. Car was a little poor "
" Very good staff car was very clean but poor on power and petrol consumption "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 11 July 2023
" Nice rental office at the Railway Station is chaotic - based on a one way narrow road - there is nowhere to park cars. And they have people dropping off and picking up at the same time. You need to leave lots of time to get sorted "
" Nice rental office at the Railway Station is chaotic - based on a one way narrow road - there is nowhere to park cars. And they have people dropping off and picking up at the same time. You need to leave lots of time to get sorted "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
GENEVA, FR - Reviewed by ANTHONY - 03 July 2023
" Very professional and well informed "
" Lots of preexisting damage meant significant amount of time both confirming and checking for damage, not all was listed, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by PATRICE - 03 July 2023
" X "
" Friendly staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ANDREW - 29 June 2023
" Very good "
" The staff were friendly and efficient. There was no pressure to pay for extras. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by DAVID - 21 June 2023
" Very happy with the rental arrangement. "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by RICHARD - 21 June 2023
" Happy to recommend to all. "
" Very efficient service. Vehicle in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by PHILIP - 20 June 2023
" excellent service from staff "
" Excellent professional service counter staff. The vehicle was very tired "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by PAUL - 19 June 2023
" Will definitely be booking again!!!! Excellent service from start to finish!! "
" Everything ran so smoothly and the staff at Alamo were excellent and extremely friendly and attentive! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by OLANSHILE - 19 June 2023
" It was great! "
" Great customer service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ALEXANDER - 28 May 2023
" Great friendly staff "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRIAN - 27 April 2023
" Very easy, very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARC - 17 April 2023
" It would be a good idea for Auto Europe to liaise with the rental company (Alamo in this instance) and make sure the categories proposed on the Auto Europe website correspond with the ones Alamo provide to the customers as they don't seem to match in my experience! Many thanks. "
" The car I was given didn't correspond to the 'Class' I paid for. In fact, I paid for a compact option (in this instance for a Peugeot 308 or similar) but I was given a Renault Clio which is a class below. I explained my disappointment on my return to the staff at Alamo who said he was aware about these kind of issues and said would raise it with his manager and will come back to me but hasn't done so! Very disappointing. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by GREIG - 16 April 2023
" Very good "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARNARD FORTUNE - 15 April 2023
" Service with speed and quality "
" Service with speed and quality end to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JONATHAN - 04 April 2023
" Considerably better than the Hertz affiliated rental companies based at Beziers airport. "
" Going through the rental arrangements and paperwork outside in car park rather than indoors at the counter was not ideal, particularly as there were several people to deal with before us. Apart from that all was good - "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by JOHN - 21 March 2023
" See 3 above "
" Alamo Enterprise - good guys, polite, didn't try to rip me off. Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KERR - 14 March 2023
" Please see above. Delightful staff at delivery and return "
" Service excellent and very impressed. Car OK! It did everything I wanted but it smelt strongly of alcohol and had been well used, with associated rattles deep in the engine! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by SARA - 23 February 2023
" All communication was really good and the price very competitive. "
" Everything went very smoothly. The staff were really nice, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARK - 22 February 2023
" quick efficient service "
" quick efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by CHARALAMBOS - 25 January 2023
" Be more vigilant next time "
" All good . The only problem when i choose the car it was showing with winter tires but actual car had Norma tires necessitating me to buy snow chains ... "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHAMBERY, FR - Reviewed by STEPHEN - 24 January 2023
" Auto Europe good, Alamo Chambery terrible. "
" Was very surprised to find the car did not have winter tyres and to be charged €15 a day for snow socks. Totally unacceptable. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by JEFF - 15 January 2023
" I like Auto Europe, not sure if I will use Alamo again "
" The car interior was dirty, there were a lot of scratches on the outside and it has a high mileage. On top of that it was bigger than what I requested and the only car available. It was January and I guess the end of the season. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by JULIAN - 03 January 2023
" See above. "
" Car provided was too small/wrong category. Was told by staff, take it or leave it, there were no other options! Not impressed. Car was tired and covered in scratches. Will not hire from Alamo again as they clearly don't value my custom. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BEZIERS, FR - Reviewed by PERCY - 30 November 2022
" Very happy "
" Excellent service - courteous reception "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by IAN - 12 November 2022
" Red Fiat Sport 500. Ideal for two with little luggage. Neat and practical. Bordeaux Airport not the easiest to navigate at the moment with extensive building works around the terminal...leave time to return car and check in. Enterprise/Alamo staff couldn't have been more helpful...impressing and pleasing...thank you! "
" All admin and service impressive, especially from David. Car perfectly acceptable Fiat 500...but not the Astra expected. Contacted Alamo mid week with reference to returning car through the roadworks going on around Bordeaux airport and was told that information would be sent to my email...which is yet to arrive! This aside, all fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by STUART - 11 October 2022
" Good overall experience , car provided was upgraded from the one we booked . Note , car hire everywhere has become very expensive just recently! "
" Accompanied pick up to check and confirm vehicle condition on collection , features of car explained , all very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by LAURA - 19 September 2022
" Staff very helpful and polite "
" Staff very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by IAIN - 14 September 2022
" I was given an EV to drive from Perpignan airport to Marseille airport with a statement that the range of the car would easily cover that distance. I was also given no instructions on how to recharge the car. The car required a recharge a long way before reaching Marseilles resulting in a delay of approx 1.5-2 hours in reaching my destination. . "
" I was given an EV to drive from Perpignan airport to Marseille airport with a statement that the range of the car would easily cover that distance. I was also given no instructions on how to recharge the car. The car required a recharge a long way before reaching Marseilles resulting in a delay of approx 1.5-2 hours in reaching my destination. . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ELSA - 10 September 2022
" good quality all round and decent price "
" none "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 08 September 2022
" a perfect service "
" a perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by FRANCESCO - 07 August 2022
" See above. "
" The adress on the pick up was not clear (better specify Montpellier St Roch). We had to fill twice the car with ADBlue. We were not told about ADblue.... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by FRANCIS - 28 July 2022
" Overall good but boot space of car we were given was a problem "
" We ordered Peugeot 308 (boot space of 412 litres) were given a Renault Captur (boot pace well below) and told it was a higher class. Fortunately staff showed us how to adjust the shelves to make the boot bigger but still not big enough "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SIMON - 20 June 2022
" I have used Auto Europe several times and like the platform and prices. "
" Waited around 1.5 hours to collect keys to vehicle. I reserved 2 child seats and was told after 1.5 hours they only had one available. I require each of my Children to have a seat. After back and forth, they offered to refund the purchase of the seat if I go and buy one, which I ended up doing and wasting another hour of my time. Very disorganized office and unacceptable not to have child seats, a safety-critical item, available when they have been reserved in advance. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GENEVA, FR - Reviewed by PETER - 12 June 2022
" I will use them again "
" Very efficient / speedy service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FIGARI, FR - Reviewed by PETER - 26 May 2022
" Every thing good except the price. Have decided to buy my own car now. I can buy a car and scrap it after one year cheaper than renting. "
" Outrageous prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DARREN - 10 May 2022
" Just very poor from the start car was filthy dirty the manger said they don't have enough staff to clean them. The girl showing us round the car did not make any attempt to set the sat baby to English but did try an attempt to sell insurance surprise surprise which I declined "
" Car was old 71k miles stained seats and filthy outside "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PERPIGNAN, FR - Reviewed by DAVID - 09 May 2022
" 1st class service. "
" As usual a good experience through AE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JENNIFER - 07 May 2022
" Car was economical and reliable. Quick pick up and drop off. "
" Car exterior was rather dirty but inside clean. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by RICHARD - 23 March 2022
" Good Does what it says 0n the box !! "
" Good quick and reliable from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JONATHAN - 25 February 2022
" Stressful. Caused a delay to our ski holiday and totally unprofessional. Pre paid for my vehicle and expect it to be available on arrival. "
" Car was not there. 90 minute wait. Extremely rude and unhelpful staff. Told us there would be a 30 minute wait. 2 other families also waiting for a car. Unacceptable customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PARIS, FR - Reviewed by SAID - 01 February 2022
" Autoeurope is a good way to book. Been using it for years. "
" Didnt get the group vehicle I booked. I booked a compact car which stated on the voucher Peugeot 308 or similar. On the counter at pickup, for the compact category it stated Ford Focus or similar and I have been offered a Renault Clio, Opel (vauxhall) Corsa and a Citroën C3. When I asked why I have been told that they were part of the same group compact. I don't pretend to be more clever than anybody else but the size of a 308 and a Focus is definitely not the same than a Clio, Corsa and a C3. So in the future I won't choose Alamo if I have the choice. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
CARCASSONNE, FR - Reviewed by ALAN - 27 November 2021
" Generally good "
" Arrival - staff level ok Return - long wait to return keys and inspection due to staffing levels "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by TIM - 31 October 2021
" xx "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by PAUL - 31 October 2021
" We have no complaints about Auto Europe as we have used them on several occasions but have been let down this time by Alamo. "
" there was only one member of staff at Alamo's desk, whom admitted he was new with very little experience, 4 people in front of us, two with problems, wrong vehicle, wrong information. each time the receptionist had to contact another office to resolve the issue because he didn't know how to. this resulted in a delay of over 2 hours, longer than the flight, and we still had A 100kM DRIVE TO GO. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by ADRIAN - 25 October 2021
" OK but not priced to my expectation. I believe that I was subject to age discrimination pricing despite my clean licence and long standing no claims history "
" It was difficult to park the car on return due to poor parking by other customers. Concerned that I was liable for any damage after return due to no staff on duty. Happy to get confirmation that no additional charges were due. Concerned that my car rental charge was higher because of age discrimination. Higher than recent charges from elsewhere. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by SUSAN - 23 October 2021
" Lets see if auto europe helps its customers "
" Keyring was non existant No paper contract so how could i reach agency if my car broke down ? Counter staff ok garage staff were aggressive and like bullies telling me that i had not paid supplement to cross border from france to switzerland to italy In fact they reluctantly allowed me to drive into geneva town but their manner was horrible I have never experienced this behaviour Returning the car i called the desk upstairs the person took more than 7 minutes so i gave them the key in the hallway they were too busy chatting Unprofessional "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by DAVID - 07 October 2021
" We were upgraded foc as booked car not available. Service great all round. "
" Staff friendly and helpful at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by NICHOLAS - 06 October 2021
" short holiday and car breaks down! "
" car broke down would not start no electric power. 2.5 hrs for recovery. they used battery booster and we then had to drive back to bergerac airport and change car. all afternoon lost. bergerac staff helpful and efficient. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PAUL - 05 October 2021
" Overall okay but put off by the eligible directions for the return of the rental. The excess of 1,500 euros was too high and the cost of reducing the excess was 25 euros a day, very expensive. "
" Everything was fine until the return. Maybe not Alamo's problem, but I was given a sheet with directions for the return of the rental car. This sheet was eligible. A very poor copy. The result was following signs I ended up at the Swiss car rental and not the French side of the airport. I wasted an hour travelling around and around. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ALISTAIR - 29 September 2021
" Err "
" Condition of vehicle would have been 10 except inside windscreen was very dirty and screen wash not filled up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by STEPHEN - 27 September 2021
" See 3 above "
" No documentation to condition of vehicle (scratches) was provided. No level of fuel was provided. I was asked and rushed to sign a document without reading because the queue stretched out of the door. Return was a key drop even though it was 13:15 "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BEZIERS, FR - Reviewed by MARK - 23 September 2021
" We always use Auto Europe and would not use anyone else when renting in France, Italy and Spain "
" The staff were excellent at Alamo, the whole process was smooth and the agent spent time with us checking the vehicle. The petrol was only 5/8 full and the clutch already poor for a 13,000k car but overall very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by YOUSSEF - 21 October 2020
" Overall great experience. No complaints "
" Quick and smooth. No fuss and highly accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by JUDITH - 02 October 2020
" Great "
" Very good. Suspect I got an upgrade as I was their only customer. Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANNES, FR - Reviewed by EMILY - 21 September 2020
" Rented a Car, I am over 27, have rented many cars previously and did not think there would be an issue with me driving for 10 months. So I got no car and no refund. "
" Rented a Car, I am over 27, have rented many cars previously and did not think there would be an issue with me driving for 10 months. So I got no car and no refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by MARTIN - 14 August 2020
" See above comments! "
" A very disappointing hire experience. Vehicle below par. Physical condition unsatisfactory. No air conditioning in very hot weather . One key on drivers door for all 4 doors. No temperature gauge in car. Poor gear box. Very long wait to get vehicle. Hire cost very expensive! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by PHILIP - 11 August 2020
" Look at above already written "
" We booked and paid for 3 cars from yourselves. The night before we got a phone call to say one of the cars was unavailable but checked and assured us the other two was available. When we arrived at the airport we were informed that there was no cars available. The girl who served us was excellent and managed to find us a car, but unfortunately only one car was available so we had to go across to Europcar were we hired a car for 1051.82 euros. We could only get the one car so we was totally out of pocket(which I will be claiming back from yourselves), so instead of 3 cars we paid for we had to share with the Bell family to get around. I have myself paid for all cars and my husband and myself had to pay and get around not by ourselves but rely on others for transport even though as I have said I ended up paying for 4 cars . "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by PETER - 15 July 2020
" I have used your company many times and it has always been very good "
" Alamo was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by COLIN - 23 March 2020
" I use Auto Europe regularly and my experiences are good "
" Alamo staff contacted me to check everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by PHILIPPE - 16 March 2020
" Good experience "
" Would have given a 10 if there had been windscreen washing liquid ... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by TIMOTHY - 11 March 2020
" all fine "
" We arrived at 11.30 pm as the flight was late, and the staff waited 1 hour for us as they normally close at 10.30. That was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PHILIPPA - 07 March 2020
" I have had cheaper car hire although this wasn't extortionate. Altogether to be recommended. "
" Delightful counter staff. Very professional and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JUDITH - 04 March 2020
" Good car but fuel level problem again "
" Fuel tank was only 3/4 full so had to return to office to get contract changed. Got my upgrade as promised after the same problem last visit. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ROGER - 03 March 2020
" Very friendly and efficient service "
" Very pleasant experience on collection and drop off. No problems. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by GUY - 25 February 2020
" Very good. "
" Excellent support from staff. First car did not have the advertised boot size - so the three suitcases would not fit in. But a different car was arranged that fulfilled the criteria. As I say swift and excellent customer service by the staff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by JONATHAN - 23 February 2020
" Always very easy to use. "
" All good. Had to wait a little longer than ideal on pick up but staff very friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ADRIAN - 16 February 2020
" Alamo provided a fast efficient and friendly service. Everything was clearly explained at pick up . At drop off a member of staff appeared as we got out of the car, again friendly and efficient. Very good service. Will definately use Alamo again. "
" Alamo provided a fast efficient and friendly service. Everything was clearly explained at pick up . At drop off a member of staff appeared as we got out of the car, again friendly and efficient. Very good service. Will definately use Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROB - 11 February 2020
" See above. "
" All was well until I returned the vehicle. There was a quick check and I was told by your agent that there had been some damage sustained at the rear under the bumper. I was not aware of this and am confident that I did not sustain this damage given I had only driven 45km to a private garage. I was shown the damage and asked if I had taken out cover. I said I did not. I took a look and can see a minor scratch but was difficult to see. I repeated that I did not damage the car and could not have seen the damage upon collection because it was dark. I asked to see a pre-collection photo and was advised there was only a check with no photo. I asked how I could challenge this as I was informed I would be charged €118 for damage I did not create. The agent went to speak to his manager and was gone for about 5 minutes. I was close to leaving as my flight was due in under an hour. The agent intimated to me that all was well and I did not owe anything. I asked why and he said that the damage was reported on 1 February before I collected it but the file had been deleted. I was made to feel guilty before anyone checked the previous damage report and it felt he was only interested in taken my money. This was the first bad experience I have had renting a vehicle from any company and I am far from impressed by your company's system of checks and left with a feeling that I was being ripped off for someone else's damage. In fact the speed in which your agent found the damage was the only impressive part of the experience, making me feel that it was planned or some kind of ruse to make people take out damage waiver cover next time they rent. Not what I expect from a global company and I will not be renting with you again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LYON, FR - Reviewed by KEITH - 04 February 2020
" All was efficient "
" Very quickly processed at the desk "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by PHILIP - 28 January 2020
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ROBERT - 21 January 2020
" No problem with the Auto europe side of things the staff there were very helpful and they always find good deals on price. "
" I was going skiing to the mountains and required a car with Winterisation, ie snow chains or winter tyres. I was told this could not be put on at the time of booking and I would have to pay for this locally at the airport in Lyon (Geneva where I normally go, all cars come winterised) On arrival I was told winter tyres were not available at all but I could have snow chains - for €58 ! luckily I didn't need to use them, on returning the car I showed the agent the chains to confirm I was returning them and then he informed me I had actually bought them, rather than rented them. If I didn't take them, they would sell them to the next customer! It also transpired they were not Snow chains, but textile snow socks, which are far less efficient. The system and the price was a complete rip off. I checked at a superstore and you can buy these items there for half the price !!! I also am still waiting to have my €250 euro deposit refunded, even though he said he had authorised it at the time. When I checked my credit card on returning, they don't just block the money they actually take it out and it debits your card and you have to wait for them to refund it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LEANDRO AKIO - 11 January 2020
" I paid, discounted, and I did not cancel, and my car was not available, and do not want to return me my money. "
" I warned of my missed flight and arrived and my car was not available. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by PHILIPPE - 08 January 2020
" Spot on "
" Spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALAN - 08 January 2020
" Ver efficient and friendly staff. "
" 111111 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PRETAM - 06 January 2020
" Excellent service and level of care. "
" Excellent service and level of care. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by HUW - 04 January 2020
" Frustrating at the moment. "
" At the time we picked the car up the assistant checked the fuel level of the car we were to take and it was 7/8 full. He advised us that he would note this down and it was ok for us to return the vehicle with the same level of fuel i.e 7/8. On dropping the car off we had a different assistant and we explained this to him, however it seems that we have had £50 deducted to allow presumably for the car not being full on return. We were sent an email on collection which states the carburant level to be 13/16 at time of collection. We strongly feel our deposit should be returned in full, other than this our experience was a good one but at present we would not use Alamo again. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by OLIVER - 03 January 2020
" All good. Nice car "
" Very good all round only problem is exchange rate on the deposit which leaves me about 15 quid down "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JILL - 03 January 2020
" All good. Great car, great service, great staff. "
" I booked at the last minute due to the french train strike, and I had a decent car for a decent price, with Sat Nav. The car was well equipped and comfortable and the staff at the pick up and drop off were very helpful and friendly. I would definitely use Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FREDERIC - 30 December 2019
" N/A "
" Vehicle was not ready on time. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by JULIAN - 25 December 2019
" See above comments "
" Despite booking months in advance Alamo failed to supply the requested vehicle. How difficult can it be to supply a standard 4 door car with manual transmission??! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by IAN - 20 December 2019
" First class and well priced. "
" Excellent service, very straightforward, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DAVID - 19 December 2019
" none "
" Peugeot 5008 great vehicle for 4 big lads ski trip....would book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TOBY - 28 November 2019
" Good value, easy process "
" Prompt, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 25 November 2019
" everything went exactly as it should and the customer service was e100 per cent good...very satisfied "
" friendly people, checked over the car at the start with us thoroughly and explained how everything worked, great with us on the return too, got a free upgrade too to a great car, couldn't fault them and would be very happy to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KIERAN - 25 November 2019
" Very polite and professional service "
" Very polite and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARK - 22 November 2019
" Autoeurope always the most efficient and the best priced "
" Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by NICHOLAS - 21 November 2019
" Simple and speedy booking; only needed 30 seconds or so to enter the search parameters and the results are very easy to compare. "
" I find the Alamo crew one of the happier and more efficient crews at Limoges and they also have some of the better rates. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POITIERS, FR - Reviewed by MELANIE - 20 November 2019
" Simple on-line booking process at a competitive price. "
" Simple process at desk when collecting car. Thorough joint review of car before departure. Good explanation of inclusions and exclusions in the contract. Drop off simple - on a Sunday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ALASTAIR - 20 November 2019
" Can broke down on Autoroute and they immeadiately took the deposit even though it is their fault "
" Can broke down on Autoroute and they immeadiately took the deposit even though it is their fault "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGERAC, FR - Reviewed by PETER - 20 November 2019
" Everything went smoothly "
" quick service, good value, no problems, basic car but fine for my needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CHRISTINE - 18 November 2019
" Amazing English spoken. Wish my French was half as good. "
" Great car - hope they sort out the airport soon with some big signs for drop off. It's difficult even when you know where you are going. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by STEVEN - 14 November 2019
" All great except the vehicle hadn't been cleaned inside or out. It wasn't terrible, but it did need cleaning. "
" All great except the vehicle hadn't been cleaned inside or out. It wasn't terrible, but it did need cleaning. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MONTPELLIER, FR - Reviewed by OLIVER - 12 November 2019
" To date the service we have received is efficient and the staff friendly and helpful. "
" Very quick and efficient collection and drop off. Car provided was suitable for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KEITH - 11 November 2019
" Very happy with the whole experience. "
" Alamo were very friendly and efficient, and made sure that we completely understood everything about the contract. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IVAN - 11 November 2019
" Having a problem with a puncture we phone the uk no which was of no help at all "
" Having got a puncture 45mins after picking car up Sunday at 11 all the contact no's we were given were unavailable being in an area we didn't know with 2 young children in the rain we were not impressed the car was not ready to use until almost three o'clock on the Monday that was almost a day and a half wasted of a 5 day break it was only fixed then because we found the tyres at a different garage other wise we were told Wednesday "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 07 November 2019
" Have used Alamo earlier this year, excellent service. Good cars. Thanks "
" Auto handbrake on Jeep Compass needs explaining, but sorted a day or two later. Otherwise excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RUTH - 05 November 2019
" Excellent - great small car. Pick up and return of car was quick and efficient. VERY MANY thanks. "
" Super quick picking up the car. Very helpful person who made it all simple: he avoided the painful and unsettling process that so many car hire places put you through when they try to sell you extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by QUENTIN - 05 November 2019
" See above "
" We had the most terrible experience with your car hire company, when we arrived at the office it was shut so we had to stay the night in Beziers and the next morning we went to the car hire office and they told us they had given our car away. We waited until 4pm when finally we were given a car but not the right car a much smaller one. This service was a disgrace. We will be escalating this complaint until it has been properly recognised. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by AKBAR - 04 November 2019
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by BRUCE - 02 November 2019
" N/a "
" Disappointed not to get a Peugeot 309 as advertised. The Nissen Juke cramped and under powered, with a tiny boot space . Also a continual rattle. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by GILLIAN - 02 November 2019
" Excellent service! "
" The staff could not have been more helpful, pleasant and polite. I wouldn't go anywhere else to hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by ALMANTAS - 01 November 2019
" Well and quality service provided. "
" Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by SHEILA - 30 October 2019
" I was relieved not to get a "hard sell" about extras such as more insurance or fuelling. It is always with some anxiety I approach a rental car desk due to previous experiences of being misled - that did not happen here at all, I would definitely use again. "
" At the collection desk (in Nimes) I was helped by Hakim who went above and beyond to help me, he was excellent and very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by WILLIAM - 29 October 2019
" We met 3 staff in total. They were all very friendly and very efficient. We were very happy with the service. "
" We met 3 staff in total. They were all very friendly and very efficient. We were very happy with the service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by DOREEN - 28 October 2019
" The car was new and low mileage and clean inside and out. Unfortunately due to freak weather conditions my car leaked water and the seats were soaked. But this was no fault of Enterprise "
" All of the staff were very helpful. For the pick up there were 3 members of staff available it was quick and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by CHRISTOPHER - 28 October 2019
" Car great Annoyed on being charged for fuel as car was not full on collection - I took a photo "
" When collected, the car was not full of fuel (approx 3/4)...we returned car with more fuel, but were still charged for filling up - disappointing... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LIMOGES, FR - Reviewed by JACOB - 27 October 2019
" The man who served me at Limoges-Bellegarde was very kind and helpful. Nearly missed my return flight and they handled the drop off with ease and haste. "
" Staff were helpful and kind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAU, FR - Reviewed by STANLEY - 24 October 2019
" Great price comparison and website very user friendly. "
" Grear customer service and all information provided. Pickup and drop off seemless without issues/delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 24 October 2019
" Just great "
" Alamo/Enterprise. Allied me at home Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by GARY - 23 October 2019
" I have used AUTO EUROPE many occasions and have been very happy. However, this incident, as somewhat damaged my confidence. I would welcome your comments. "
" We, along with 6 other sets of passengers, arrived at our scheduled time. There were no reps behind desk. We telephoned the number on the desk sign repeatedly but could not make contact. After 25 mins I walked to car park, but found nobody. Finally after 30 minutes a rep appeared alone. He walked straight behind desk and offered no apology to the queue of people. When it came to our turn, my wife challenged him for a reason/apology. He told my wife not to be arrogant and threatened to not let us have a car ! Finally, when we did get a car, it was only half full with petrol and had a large area of damage on one side. We are regular visitors to Perpignan and have used Alamo before, with no issue. We will definitely not use again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LIMOGES, FR - Reviewed by LUKE - 23 October 2019
" Overall it was good but the vehicle was not up to a good standard "
" Price was great vs competitors, the car was full of damage and was not clean. Staff were very friendly and it was a speedy service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CARCASSONNE, FR - Reviewed by TIMOTHY - 22 October 2019
" Desk is advertised as closing at 6pm but we were later- there was no problem but we were concerned if might be closed and couldn't find out if they would stay open and wait "
" Very courteous staff and easy - no hard sell for extras appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MALCOLM - 22 October 2019
" See 3 above "
" All round excellent service, as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by ROBERT - 21 October 2019
" Would definitely use your company again having had bad experiences with other companies. "
" Very impressed with the vehicle that we had for the week. Many thnaks for your service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ROBIN - 21 October 2019
" Excellent. "
" Staff at Bezier were friendly and efficient. If only it was that good in San Fransisco. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by STEVEN - 19 October 2019
" Very efficient. "
" Good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MICHAEL - 16 October 2019
" Excellent and pleasant customer service "
" Despite slight problem on pickup(they gave us a car that"had a manufacturer recall") and after driving some distance away, they brought us a replacement. However, this was compensated by a brilliant replacement car and a 10% discount on next rental from Enterprise/Alamo "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by CHRISTOPHER - 16 October 2019
" See above "
" Excellent apart from no water in windscreen washer "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MARIUSZ - 16 October 2019
" Very good however the waiting time could be better "
" Had a very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by RAYMOND - 15 October 2019
" Excellent service by Auto Europe again my next rental with you is in January 2020 in Genève with EuropCar "
" Time at desk to collect car was longer than expected, at pick up of the car we had the usual upsell which was declined by us, car ordered was not available but vehicle supplied was fully acceptable. but was not immediately available. Our total collection time was about 30 mins, vehicle accepted was not as clean as it could have been, and we found on the next day he windscreen washers did not work as the fluid was empty. Not a problem to me as a top up in a garage was easily done but shows that the vehicle had not been checked properly. I have rented Through Auto Europe before and this is the first time I have had a problem. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARNIE - 14 October 2019
" On 21/9 car didn't start, thought it was the remote but the battery was fine. 22/9 contacted Alamo and then Assistance. Late 23/9 a local mechanic came and charged the flat battery. Still it didn't start. At 9.30 pm a pick-up truck came and removed the car. 24/9 took a taxi to Agen and picked up another car at 3pm. So nearly 4 days without a car. "
" I have entered my comments below. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by MARYKE - 14 October 2019
" Fine, helpful staff "
" Note on the internal hire desk guiding folk to external "cabin" would have been helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 14 October 2019
" Everything went so smoothly. Excellent service with a big smile. "
" Everything went so smoothly from start to finish. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by CLAIRE - 13 October 2019
" Autoeurope were ok but as a third party couldn't really help "
" Booked a car in my name but forgot my driving licence so couldn't hire car, fair enough but agent quoted £560 for a weeks car hire. We declined . Alamo Uk were excellent in helping , cant recommend there service enough. Eventually hired a car through the Uk helpline at £180. Was appalled french guy had tried to rip us of by £400!!!! Unfortunately on second day we lost key, french staff totally unhelpful, told us to get recovery , no idea of how much it will cost and no support for recovery car. Was told they were going to charge us £1000. So unfriendly and unhelpful. Found key and was told we could get car, no help getting car, had to spend £15 taxi to retrieve car. In the meantime our card was used with out our permission for fuel????? No additional fuel in car. We were on holiday and this experience completely ruined our first few days, customer service was the worst and as a result I would never use or recommend Alamo to anyone "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by GEORGE - 12 October 2019
" No problems whatsoever. "
" Good service. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by ALEXANDRA - 10 October 2019
" Very helpful on parking counter staff at Bordeaux airport. "
" Very helpful counter staff - showed us how the vehicle stared "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ZELIE - 09 October 2019
" Very happy with the service, the staff was nice and efficient. "
" Very happy with the service, the staff was nice and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PHILIP - 05 October 2019
" Overall experience was good. "
" Used many times before. Always been very satisfied with service and staff and shall continue to use in future. On this trip vehicle was not to normal clean, neat standard but thats ok. Main concern was never had a vehicle that needs AdBlue before so was rather concerned when warning light came on 20 minutes after just picking it up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by FRANK - 02 October 2019
" Good. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by ANDREW - 02 October 2019
" Can't fault anything from the car to the staff "
" Very friendly and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by LINDA - 01 October 2019
" Your new office building at Carcassonne is amazing, and when we arrived on our holiday, there was no waiting time at all which was very good. :) "
" The car windscreen on the inside was not very clean, a little haze on it which made it slightly difficult to see through. There was only one member of staff on when we handed the car back, so I did have to wait a little while. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by OLIVIA - 01 October 2019
" Hiring a Fiesta was nice car and good to drive "
" We were not warned that the car was fitted with an eco stop facility which causes the car to stall. This can be cleared once you know how but was very disconcerting on our first drive as the car kept stalling. It creates difficulties in a strange car in a new area. Returning the car to the car hire area at Bordeaux airport was extremely difficult as the entrance is a building site which is really badly sign posted. We went round the airport three times. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by JOHN - 01 October 2019
" Easy booking "
" Very fast efficient check in on arrival. Car checked by colleague with us, and we were on our way. Return very quick and efficient. Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by KATHERINE - 30 September 2019
" Read no 3 "
" Our experience with this company was an absolute nightmare, my card would not work on his machine my sister put more money in so there was more than enough.we even offered cash we tried everything but your staff were absolutely not helpful at all.we were left stranded at the airport. The people were we were staying came to get us .we should of got too our destination at around 6 3o PM but got there at 11 pm with my daughter and 3 small children aged 5 and under.i tried my card in the airport no trouble at all "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by DAVID - 29 September 2019
" I had to wait 1.5 hours for the car I hired from Alamo at Marseille on 13 July and expected to do better this time - although there I didn't have to wait the car was very poor. They should issue paperwork at the beginning of the hire (not just an email) and they should also issue a document at the end of the hire to confirm that the car has been returned without damage - I had an email which states the tank was full but nothing else. "
" The Hyundai car I was given was under powered (and I was on my own with just a cabin bag!) and the a/c didn't work. I was curious to know how many kilometres I'd driven when I returned the car but the staff didn't know and suggested there'd been a mistake recording the start kilometrage when I picked up the car. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
BERGERAC, FR - Reviewed by EDWARD - 27 September 2019
" Overall good experience, car hire in France too expensive generally. Staff efficient in Bergerac airport. Cost biggest issue. "
" Long wait in office on collection. Tried to extent hire period for second week but huge price hike. Opal Mokka good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by MARC - 26 September 2019
" Very smooth and excellent "
" Very good value for money. But the car seat collection from another location could have been an inconvenience if I hadn't needed to go there anyway..... "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by DON - 26 September 2019
" pleasant.... which is not a description I usually use for car hire! "
" pleasant.... which is not a description I usually use for car hire! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by BERNADETTE - 25 September 2019
" Super efficient , all smooth. "
" Great value and all as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 25 September 2019
" Good prompt service "
" Good attentive service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by KAREN - 25 September 2019
" See 3 above "
" Excellent service excellent Alamo staff - would both recommend and use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DARREN - 25 September 2019
" Smooth and hassle free. Staff member was great. "
" Very good in all areas. Very happy thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by EKATERINA - 24 September 2019
" Good experience "
" It was quite a pleasant experience with Alamo in Corsica. All was done professionally, quick and efficient. The return was very quick and painless too. The price was very competitive. We got a fairly new car. It was clean but had a dent at the back. It was OK though. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by LAURA - 20 September 2019
" Website good to use, to log on and get details about my hire "
" Staff at collection and return were great, car hadn't been fully cleaned when we collected it and it was quite a bit more expensive than other car hires I have had in the past "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by MICHAEL - 20 September 2019
" SEE NOTE 3 "
" ALL WENT WELL, UNTIL I RECEIVED A PHONE CALL JUST BEFORE TAKE OFF TO SAY THE CAR HAD BEEN DAMAGED AND THEY WERE GOING TO CHARGE MY CREDIT CARD. I REFUTED THIS ABSOLUTELY, AS THE CAR HAD BEEN PARKED ON MY DRIVE ALL WEEK. WHAT A SCAM! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRISTOPHER - 20 September 2019
" Very good overall "
" Nice friendly staff good manners & polite. They Probably could have done with a little more help as it was so busy when I picked my car up, & it was so hot standing around in the sunshine with very little shade, I was glad of the aicon when I received the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JIM - 20 September 2019
" Very happy to use again, would definitely recommend to others. Thanks "
" Staff at Beziers were very helpful and friendly. Popular desk so had to queue, get there early if you are in a hurry, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 19 September 2019
" The car was good value for money and was problem free. The staff were pleasant and professional and both picking up and dropping off the vehicle was quick and efficient. "
" Pleasant and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by RICHARD - 19 September 2019
" NA "
" The car was fine. However the air conditioning didn't work. We realised after we had picked up the car and as we were only on a short trip we decided not to engage Alamo in the matter as it would have eaten into holiday time. The fact that the air conditioning wasn't working clearly shows that there is a lack of attention to detail when it comes to preparing the cars for rental. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by PAUL - 19 September 2019
" Great service and everything ran like clock work. Impressive. "
" all very good. Very polite, very organised andwe even got an upgrade for free from alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by MICHAEL - 18 September 2019
" This was agreed on returning the car at the airport. "
" I was told that £120 would be repaid on to the Santander account as we had paid for my wife as a second driver but her name never showed on the contract. We have just Received our bank statement and the amount has not been credited. Please can you sort this out? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by NICOLE - 18 September 2019
" See above. "
" This was a car with electronic push button ignition and automatic electronic handbrake. It gradually became clear that the handbrake did not always unlock when taking off from a stationary position. It was hard to know how to handle this. This first time it happened (the first day, I assumed that I had not engaged the acclerator sufficiently. When I accelerated a bit more, the brake unlocked and the car leapt forward, with the offside passenger wheel and undercarriage colliding with the pavement. As time went on it became clear that the electronic screen was faulty so that the screens/icons were not reliable and would fade or disappear e.g. for most of the time I was driving without a petrol gauge. By the last day I the screen only displayed the most basic informaiton. This was very stressful as we were in hilly country with a 2 year old passenger. The matter was well handled by Alamo when I returned the car to the airport and I was not charged the excess. My objective in sharing this with you is to suggest that this information should be displayed when selecting and booking a car for hire. I would never have chosen such a car had I known as I was travelling with a 2yr old child. I would want this information to be available when hiring a car in the future. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NANTES, FR - Reviewed by IGOR - 17 September 2019
" Always competitive prices, and very easy to change or cancel. "
" I made a mistake in booking - starting one day after my arrival, and an extra day required was provided easily at a very reasonable cost, while the car was slightly upgraded at no extra cost. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ROY - 14 September 2019
" See 3 above "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POITIERS, FR - Reviewed by DAVID - 14 September 2019
" Problem free,car in good order. "
" Trouble free car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TARRYN - 12 September 2019
" absolutely enjoyable experience "
" They were very efficient and the entire rental experience was great. we even left a bag in the car at drop off and before we realised they had brought it to us!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TIMOTHY - 11 September 2019
" I was happy with the booking process and return of the car was very efficient. "
" The car was good inside but the outside and particularly the wing mirrors were very smeared with water steaks. This made them difficult to use on collection. The pick-up process was delayed by approximately 30 minutes due to some backlog with cleaning, I was advised. Return of the car was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by WILLIAM - 11 September 2019
" I have used Auto Europe a great deal, particularly to rent in the US twice a year. I have always found Alamo to be a reliable agent even though they are not always the cheapest and have stuck with them. Never a problem and very helpful in the event of swapping a vehicle due to long (2 month) rental. "
" Very good service on arrival - double upgrade to a very smart vehicle - birthday gift from Alamo as an 'Insider'. Return easy - just hope I left the key in the correct place!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by KAREN - 10 September 2019
" Would definitely use again "
" Very efficient staff. Courteous and welcoming. Information regarding the hire was clear and concise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MILLENN - 09 September 2019
" Overall was totally satisfied "
" It was affordable,convenient and would be happy to reuse this service in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NIMES, FR - Reviewed by KENNETH - 07 September 2019
" Very easy and good value "
" easy to find, helpful staff who speak good English, car in an adjacent car park. All Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by RAYMOND - 07 September 2019
" My best experience recently "
" A quick professional rental service from pleasant and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 06 September 2019
" See above, (3). "
" An oldish car with quite a lot of miles and several items of prior damage, not all of which were properly noted in the gloomy multi-storey at Nice. On arrival at Marseille, after a week with no accidents, one of those items was focused on in a dazzlingly sunlit carpark and noted for possible surcharge. We await the outcome. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by NIGEL - 04 September 2019
" Good customer contact -including a call to ensure all ok - and a great polish to the drop off! "
" Very impressed particularly on drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by STEVEN - 04 September 2019
" Very smooth pick up and drop off. Would definitely use again (if the price was right!) "
" Very smooth pick up and drop off. Would definitely use again (if the price was right!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NIMES, FR - Reviewed by WILLIAM - 04 September 2019
" Ordered a Corsa but got a Peugot 108 which was tiny, could hardly fit luggage in although i booked a car that could. "
" Very unhelpfull staff at car park. The car was tiny but was told it was catergary b as it had five doors. Could hardly get luggage in although the car i booked stated one could. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by SIMON - 03 September 2019
" good "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by TIM - 03 September 2019
" Auto-Europe continues to provide a good service - I will use the site again, just not Alamo. "
" Nice counter staff but a very long queue to be served. Surprised to find a printed sheet in the car threatening a 90 EURO fine if the interior was not returned in a cleaned state. Not stated during booking and meant I had to hoover the car before returning. I've never come across this before and won't use Alamo again on this basis. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TERRY - 03 September 2019
" Poor service "
" Tried to add lots of extra charges at drop off -extortionate charges, refund of deposit was not immediate took 48hours no return documentation. Difficult to communicate with staff or get a reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NICE, FR - Reviewed by MAURICE - 03 September 2019
" Do not use Alamo at Nice airport. "
" After returning the car and being told there was damage to a tyre I found the staff to become quite unreasonable and uncompromising. I had not hit anything when driving the car which could have caused damage. They then went on to charge me 220 euros for a new tyre which would cost £90 in the UK. I feel that they are grossly overcharging for damage which I was not responsible for. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NAOMI - 03 September 2019
" Our experience with Auto Europe was fine, except for the quite significant problems with Alamo outlined above. "
" The car we had hired was not available at the scheduled timed and so we had to wait more than 90 minutes. Then, it took us more than 90 mins to check out the car as no staff were available to help and they didn't know how to attach the car seat for our baby. They also did not have the car we ordered – they "upgraded" us to a bigger car but we wanted to smaller car we had ordered. There was noone available when we dropped off the car (at the scheduled time) so it took us a long time to check out as well. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NANTES, FR - Reviewed by CHRISTOPHER - 29 August 2019
" Meet my expectations "
" Nice clean and fresh smelling car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by MATTHEW - 28 August 2019
" I am a long time user of Auto Europe. In general I find prices competitive and service smooth. "
" Perhaps THE BEST customer care I have EVER received when hiring a car (someone called Axelle and another two people). I particularly appreciated being able to EASILY contact the office that I rented from; it led me to double my booking. Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RENNES, FR - Reviewed by IAN - 24 August 2019
" The 100% marking throughout tells the story - I have not tried the other agents at this airport and based on my experience with Auto Europe and Alamo why would I wish to? "
" This is our second outing with Alamo and once again the staff and service is superb - this is a quieter airport and it all makes for a very personal and friendly experience. Booking through Auto Europe is more economical than directly through Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by FENNEKE - 16 August 2019
" Would highly recommend and will definitely check out Alamo when we return. "
" No queue. Delightful welcome by very nice chap. Good handover. Thorough car check. Returning the car was equally smooth and pleasant. Delightful member of staff again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAUL - 13 August 2019
" will look to use Auto Europe again - process worked very well "
" only hic cup needed to go to terminal building and book in before going to parking area to pick up car - otherwise great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DAVID - 10 August 2019
" Always best price "
" Very Good Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ALEXANDER - 09 August 2019
" as above "
" Friendly staff, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DANIEL - 08 August 2019
" No further comments to add "
" Semi-thorough check at pick-up, much more thorough check on return! TINY chip on windscreen presumably from stone on the road - did not happen when I was driving it. Windscreen not checked by staff at point of collection. Windscreen WAS checked on return and Alamo tried to leverage a 1500 Euro charge. I suspect you could replace all the windows on the car for that kind of money. Argued the point - walked away with 55 euros docked from my deposit. A fair charge for the damage if I had been responsible. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LYON, FR - Reviewed by JONATHAN - 05 August 2019
" Everything was very good. "
" Excellent service from the Alamo staff who got me a Ford Fiesta to fit my bicycle in. Everyone was very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RUTH - 04 August 2019
" Very polite and helpful "
" Very polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by STEPHEN - 04 August 2019
" great to have email of paperwork sent immediately when abroad "
" all 5 star service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GEORGE - 02 August 2019
" Good booking system "
" No damage form given at Nantes No one to check in vehicle at Dinard and them charge fir a damaged tyre "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LYON, FR - Reviewed by HAKIM - 01 August 2019
" Disappointed by the state of the vehicle, everything else was great "
" The type of car that I rented (compact) wasn't available, I ended up taking a much bigger car (SUV) Ford Galaxy 7 seater and the state of the vehicle wasn't the best, it was a few years old vehicle, I was expecting a newer one up to 3 years old at the least, a part form that the whole experience was great, Alamo staff were very good, very friendly and very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by GILES - 30 July 2019
" It has been a pleasure to rent through Auto Europe. Very transparent and competitive. "
" Really brilliant team at Alamo. My best ever rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by LYNDSAY - 27 July 2019
" Very courteous staff "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROGER - 26 July 2019
" Fine "
" Directions to petrol station could be more detailed "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by NIGEL - 24 July 2019
" Simple booking process with confirmation emails and advice given proactively throughout "
" I arrived early to pick up the car only to be told that I could complete the registration process but I would have to wait 30 minutes until my specified pick up time to collect the care. I left the rental depot and on my return there was a queue at the rental desk. However the member of staff who registered my details saw that I had returned and immediately took me to collect the car, effectively jumping the queue. So I was not delayed in any way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ALEXANDER - 22 July 2019
" I do a fair amount of car hire each year. The Alamo and The Enterpise guys are starting to show a considerable advantage over the others in both of terms of service and easy to deal with. Just continue to keep your prices keen and you will have my business for a long time. "
" Very straight forward and polite. The guys explained everything in detail and walked me around the car. This is something your competitors don't always do. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by JOSEPH - 18 July 2019
" Rate was ok, but the local provider, Alamo charged me on site incorrectly. AutoEurope cannot help. Futher to this, AutoEurope were not able to confirm the price and availability of childrens car seats prior to arrival, which was the cause of my over-payment (I was charged locally for them but never used). "
" I was charged a fee for children's car seats which I did not have (122.40 Euros). When I picked up the car, I was told to pay the fee because it was an underpayment on my car hire. When I returned the car and explained that it seems I was charged for the child seats incorrectly, the manager assured me it would be refunded immediately. I have since received no refund. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STUART - 17 July 2019
" I dont know the difference between the 2 companies sorry "
" Despite booking an estate car we were initially offered a car which wasn't large enough. Then we had to wait for over an hour for a large enough car to be brought to us. I was very unhappy about this - the correct car should have been ready for us. It meant we and our young children had to wait in the hot sun in a dangerous car park for far longer than necessary and I think this is very poor. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by JOHN - 17 July 2019
" Booked vehicles should be as requested "
" Ordered a 7 seat manual but only automatic available. Child seats unusual type and staff unable to help fix them into the car, had to research the web for advice "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by FIONA - 12 July 2019
" As above "
" Would be nice to have some discount/upgrade etc for hiring a car from Alamo for the second time. Went back to them as the previous car was almost barand new as was this one. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CLIODHNA - 10 July 2019
" Ok "
" Friendly staff. Issue with car key battery being low, were told to bring it to Avignon to get it replaced, when we got there we were told it was a problem with that vehicle and there was nothing needed to be done. Other than that they were fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LYON, FR - Reviewed by GREG - 06 July 2019
" Car had flaws on the exterior but these were highlighted for us at pick up, there was no fuss. The staff were enthusiastic and friendly. "
" Friendly and efficient staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by PASCAL - 04 July 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by LEE - 03 July 2019
" I was appalled by the service and products provided, having of hired a car only one time previously at Malaga airport I can honestly say that the experience shamed hiring a car at Limoges by a large amount. I would never hire a car from here again. "
" To begin with the car seat provided wasnt compatable with the car. also due to my baby being under 1 by law she is required to sit rear facing in a suitable car seat - this was not provided. All that I was offered was a very old car seat that didnt even have an isofix base. I had to choose the car seat myself in the end as the men at the desk weren't interested in what I had to say. The car seat that was the only one with the isofix base also wasnt rear facing, the only rear facing car seat that was suitable for my 8 month old baby didnt have any harness on it. The car seats provided were all filthy the layer of food that was dried on the only suitable one was disgusting!! The brakes on the hire car crunched on the car everytime they were pressed them also there wasnt any screen wash in the vehicle - when travelling in the country this is a requirement. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by RAYMOND - 01 July 2019
" I've used Auto Europe for years and they are always find the cheapest car hire firm. "
" Given a 7 seater galaxy when I ordered the smallest car available. Not really what I wanted, it took the "we've given you a free upgrade" to ridiculous levels. Actually took money out of my credit card account and then put it back when I returned the car. Haven't experienced that before. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by NICHOLAS - 01 July 2019
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 28 June 2019
" Have used Autoeurope for years. Never experienced problems. Hard to find better rates. "
" Alamo/Enterprise seem much more oriented to customer service than others previously used at Montpellier Airport. Worth paying +10% for the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALAN - 26 June 2019
" As above "
" The staff were very helpful and efficient. We saw the same man at pick up and drop off. All I would say is that more signs and directions are needed at the airport to find the drop off point. We went round 4 times trying to find a way in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by KITTY - 26 June 2019
" great "
" easist car rental I have ever had! No queues at pick up and drop off - brilliant ;-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by MARIA TERESA - 23 June 2019
" All went very well "
" All great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GLEN - 18 June 2019
" Alamo/Enterprise generally come out cheapest, but do not necessarily give the best service. "
" We did not receive the car we ordered, nor a similar car and there was no mention of this when we collected the car. the car was really too small for our purpose and with luggage we were very tight for space. We were offerred a dicount when we next book, when we returned the car and were asked about the experience, but no email has been received yet. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by MEHMET - 13 June 2019
" The car was great. However, we have 2 main concerns about our experience: 1) Although we returned the car on-time, clean and with more than the fuel that we received, there is a £13.54 deduction in the refund that I do not understand (05/06/2019: £228.66 debit transaction --versus-- 10/06/2019: £215.12 credit transaction) 2) Officer in the airport insisted me to submit a credit card, however I could only submit VISA debit card, she did not accept it and it took half an hour to persuade her to accept my Debit Card. At the end, it worked but we were late to our appointment. This situation is not a good experience, especially after a flight as a family. The staff could be trained on the alternative payments methods. "
" The car was great. However, we have 2 main concerns about our experience: 1) Although we returned the car on-time, clean and with more than the fuel that we received, there is a £13.54 deduction in the refund that I do not understand (05/06/2019: £228.66 debit transaction --versus-- 10/06/2019: £215.12 credit transaction) 2) The staff could be trained on the alternative payments methods: Officer in the airport insisted me to submit a credit card, however I could only submit VISA debit card, she did not accept it and it took half an hour to persuade her to accept my Debit Card. At the end, it worked but we were late to our appointment. This situation is not a good experience, especially after a flight as a family. We also experienced difficulty to find the car park and car, as it was our first time to be at the airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PAUL - 13 June 2019
" See obove "
" I seemed to have paid more than what you quoted me, paid @£320 for 3day days hire (£75 includes, insurance cover), "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by GRAHAM - 11 June 2019
" The vehicle pick-up and drop off at the airport went very smoothly and the assistant who dealt with us was very pleasant and professional. "
" We were very pleased with all aspects of the hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SIMON - 10 June 2019
" Excellent "
" Staff, both at pick up of vehicle and drop off were exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DERMOT - 09 June 2019
" Overall very good "
" Pick up is most important and this could have been a little better "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DAVID - 05 June 2019
" Efficient and poilite staff, simple online booking process. "
" Smooth and efficient collection and handover, well trained and equipped staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by IAIN - 25 May 2019
" Easy to navigate site, easy to book, good prices. "
" Seemless on arrival at airport and the same on departure. No complaints whatsoever. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHN - 21 May 2019
" Unfortunately, because of a dates mix-up, I didn't show up. But my mistake was dealt with very well by Auto Europe. "
" No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GUY - 19 May 2019
" Smooth , hassle free excellent service "
" Excellent service, very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by RICHARD - 17 May 2019
" Only problem was understanding the extra insurance, perhaps a document in multiple languages indicating what cover and costs (if needed) are available and could be indicated and agreed to by the sales assistant. "
" In the sunlight it was difficult to see let alone understand the handheld technology. I was most surprised and concerned at being charged £100 on return to UK. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by WILLIAM - 13 May 2019
" The lady at Enterprise/Almo at Marcillies Airport call JENNY, was amazing.. so kind and helpful, please pass on my thanks, I will definitely use this service again! Will Bale "
" Amazing, great car and great staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by CHRISTOPHER - 11 May 2019
" I have no real view on the service to be provided on Bergerac or the quality of the car because my booking was not confirmed! I though the on;one booking was fine at the time but clearly it did not work properly. "
" For some reason my booking was put on hold, although the money was taken from Amex card. When at arrived at Bergerac there was no Alamo car booked and I found an alternative solution. I await the refund of the money debited from my Amex card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by WILLIAM - 09 May 2019
" I don't like staff lying it makes you question the car's safety especially as we are a family of 5 with 3 kids under 8 years old. "
" Previously used Alamo at Munich airport and was very satisfied. This time around the car was only 7/8 full with fuel and staff tried to tell us the car had a faulty fuel gauge. Yet when I filled it up to bring it back, guess what is showed full!! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by WARWICK - 30 April 2019
" Generally a good experience "
" Everything was perfect, your team were professional and the car was clean and the process was efficient. The return was also efficient. We chose enterprise because they were the best value for money on this occassion. I hope your prices remain competitive for the next time we book! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by UTE - 28 April 2019
" For some bizarre reason, I had to wait half an hour before I was given the car, because my voucher said 11:30hrs, and I was there at 11:00, and Auto Europe doesn't permit the car to be rented earlier than the time on the voucher. I've been renting cars dozens of times a year, all over the world for over thirty years now, and have never come across this completely stupid rule. "
" Car was slightly dirty, and had lots of scratches & marks on it that weren't already noted down. It took ages to check the car over for scratches and get them recorded. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by THOMAS - 19 April 2019
" Booking straight forward "
" The service desk was unmanned with no instructions. We just had to wait. When she did arrive was curt. Did not explain existing damage to vehicle. Then when we called her to show her, was rude Vehicle was tired. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by JAMES - 15 April 2019
" useful variety and good value "
" good customer service: friendly, professional. The cars are old and have many scratches/dents, which makes chack-in tiresome. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by ALAN - 28 March 2019
" see above "
" No complaints at all. The staff at both check in and check out were friendly and efficient and there was no queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by JONSON - 19 March 2019
" see above in box 3 "
" Three problems on this rental - the car wasn't ready or even at the airport; once paperwork done we waited 45 mins for a car - It was a hybrid (good) but was supplied with the battery completely discharged - not good - biggest problem: when we returned it to GVA the agent alleged that a small deflection (less than 5cm in diameter) on the topside of the bonnet/hood was caused by us. Seems mots unlikely : we had driven to our destination, parked nose in in the garage, and riven back . impossible to see how we caused that and given the lateness in delivery of the car , we were not afforded the opportunity to inspect it "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 2
NICE, FR - Reviewed by ALAN - 01 March 2019
" Less than £60 for 4 days car hire in Nice. Can hardly complain! "
" very quick and courteous staff on both pick up and check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by RENAUD - 26 February 2019
" Always the best prices ! "
" No queue at pick-up. Been upgraded to a higher class vehicle. Very good car provided. Very fast at drop-off. Though I would recommend the staff to be less pushy on insisting customer to rent extras (such as snow chain)... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAWEL - 23 February 2019
" New car, great service! "
" Very friendly staff, great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by EMANUEL - 15 February 2019
" see above "
" hitch free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DARREN - 12 February 2019
" Excellent experience. Staff very friendly and very helpful "
" Staff were lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRISTOPHER - 23 January 2019
" Booking good value would have been good if car was as expected The Alamo agent even said it was below par "
" Car was not comparable to corsa shown on order "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LIMOGES, FR - Reviewed by PETER - 23 January 2019
" Unfortunately the desk shuts at 6pm and I could not pick up my hire car and had to pay to stay in a hotel and pick up my hire car at 8am the next morning. So this left me 52€ out of pocket. "
" Unfortunately the desk shuts at 6pm and I could not pick up my hire car and had to pay to stay in a hotel and pick up my hire car at 8am the next morning. So this left me 52€ out of pocket. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by FERNANDO - 19 January 2019
" No problems "
" All ran smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by STEPHEN - 05 January 2019
" Have used Auto Europe for years and have always been happy with the experience. "
" Very efficient and friendly, car was great. Complete hassle free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by IAN - 01 January 2019
" Good value car in great condition. "
" Overall, it was an excellent car etc, but we were surprised not to have winter tyres at the very least on a rental car in Switzerland when we were heading for the Alps. We did enquire. It were somewhat brushed off by staff at the counter. Also, we were offered a sat nav for additional charge, (which we refused) only to find that the car had inbuilt sat nav system. When we dropped the car back, our keys were taken by a member of staff who did not have full ID on him. We had a moment of concern about whether this was the correct course of action, as it contradicted the out of hours instructions at the drop off point. He was able to prove his connection to the company when asked. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LYON, FR - Reviewed by GUILLAUME - 31 December 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILLIAM - 22 December 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOHN - 22 December 2018
" Always use Auto Europe "
" Totally problem free rental----------------------------------------------------------------------------------- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROY - 16 December 2018
" Cheap car hire.. expensive insurance. Why doesn't auto europe offer a year round catchall insurance for regular users? "
" Exceptional customer care.. Took time to explain stuff & Follow up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 15 December 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EDWARD - 12 December 2018
" Excellant service very friendly and helpful at pick up and drop off would highly recommend "
" I hire a car with Alimo most very satisfied with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by RICHARD - 11 December 2018
" Very Happy "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GAVIN - 07 December 2018
" Staff were friendly and courteous. My concern was feel short changed. It wasn't until I did sell the paperwork I was made aware of the vehicle not being the one booked. A liwer class was given. When I asked I was told it's in the other terminal and a I could wait. With kids and wanting to get on the road not ideal. I could/should have been offered discount. "
" Didn't get the class of car booked. Lower class provided- a small SUV as oppose to medium. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by MEHDI - 06 December 2018
" Super fast, lovely staff, nice car "
" Super fast, lovely staff, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POITIERS, FR - Reviewed by MAY - 05 December 2018
" Lovely car reliable and spacious "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by FRANCIS - 04 December 2018
" Excellent service but had to return the car with 3/4 tank as all garages closes at 0630 in the morning, assume Alamo will deduct an amount for fuel, can you please advise final balance from EUR250 deposit to my account? "
" very helpful and no problems when picking the car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 03 December 2018
" I have been using Auto Europe for many years. I have noticed that this year prices seem to have risen way above what I usually pay. "
" Customer service was excellent. Friendly and helpful. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GAETANINO - 01 December 2018
" Fast and easy transaction. "
" As always great service. Polite and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 01 December 2018
" Auto Europe is great. The service from Alamo was appalling. "
" Dreadful. Lower rated car offered at pick up which was declined, then offered manual when automatic had been booked. Waited about an hour (along with many other customers) and then I suggested an automatic estate car which had been parked there the whole time. Eventually after some persuasion they agreed. However, after 30 minutes driving (we were then 5 minutes from our destination) the car developed a fault and stopped. We were parked up for 1/2 hour when fault appeared to clear and we got to destination. Thinking it was a temporary fault we did not report this at the time but two days from end of holiday the same thing happened again, with no power for about half hour. Got the car back to holiday home and called emergency number. Wasted a morning sorting that out but once we managed to get through to correct numbers etc they arrived quickly, diagnosed a gearbox fault and cleared it immediately. Reported this to Alamo on drop off but they were not even remotely interested, didn't want any of the paperwork from the emergency call out and I suspect the car would go straight back out on hire. I suspect that they knew about the fault when we picked it up in the first place. AutoEurope service is great (I have used many times) , but I would not use Alamo again after this experience. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by CHRISTOPHE - 29 November 2018
" All good . "
" All good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALAN - 29 November 2018
" A very good car hire company "
" I was very pleased with their service. Their staff at both check in and check out were very friendly and helpful and the car they gave me was in very good condition.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by IAN - 29 November 2018
" i normally have no problem with Auto Europe "
" there is double handling at Nantes airport - you have to check in at the main desk only to then have to go through the same process in a small hut with lots of other people waiting to be served which is quite chaotic when it's raining and there are people waiting around. none of the other care hire companies have the same double handling process. also, we were supposed to be provided with a 4 door car but were only given a 2 door car which was very inconvenient with elderly passengers i needed to drive around. i will not use Alamo/Nationa/Enterprise at Nantes again and have complained about the car provided. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LIMOGES, FR - Reviewed by STEPHEN - 17 November 2018
" Was called next day see I'm happy "
" Very quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ARMINDO - 14 November 2018
" It is a ripp off! Because the company was close by the time that I arrived. It was impossible to make it happen. And the plane was not even Late "
" It was close. You sold me a car that was impossible to get by landing at 11pm! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by BARRY - 13 November 2018
" Easy to use and to compare options. "
" This was the best experience I've had from any rental company. For once they had the right sort of car, the staff were quick and not pushy and very friendly. Both pick-up and drop-off were managed promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by HUGH - 12 November 2018
" Decent car and decent service at a decent price "
" Friendly and polite "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by PHILLIP - 08 November 2018
" Excellent service. Very professional. "
" Staff were great. Excellent quick service. They checked the car with us when we were given it which hasn't happened before with other car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JUDITH - 08 November 2018
" Very smooth process, efficient pleasant staff "
" Everything went very smoothly except dropping the car off which was a bit slow. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PAUL - 08 November 2018
" Very straight forward. Best car rental experience for a long time. "
" Very quick to rent and check back in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by CHARLES - 07 November 2018
" Really great "
" As always, a great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SHAUN - 05 November 2018
" Lovely staff very helpful "
" Great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by OLIVIA - 05 November 2018
" They didn't have the car I booked "
" They didn't have the car I booked "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BERGERAC, FR - Reviewed by AUDREY - 05 November 2018
" The staff at Bergerac Airport were friendly and helpful. "
" The "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by MARK - 03 November 2018
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by HELEN - 03 November 2018
" booking was easy and directions to car hire at Dinard were clear. "
" Very easy collection and drop-off, but the car windscreen had not been fully cleaned on the inside which made visibility in low sun difficult. The bodywork on the car still had mud-streaks on it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by STEPHEN - 30 October 2018
" All went well as usual. "
" They were polite, welcoming, efficient and all was fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by RISTO - 30 October 2018
" All good with Auto Europe. "
" I had a flight landing on Friday at 23:40 and found out there were nobody at the counter but a sign to go to floor 1 office by the parking places. Nobody there either, the lights were off and door locked. Shouted a while but no one answered. Had to rent a car from AVIS at €150 for a day (was already almost 1 am) and came back on the next day to get my car from Alamo. Very friendly young man at the counter, however I got a dripping wet car which was impossible to investigate in terms of potential damage. Returned the card at 6:20am to catch my 7:30 flight, but again nobody there. Left the keys to the keybox as per their instructions. Next day got an email stating there is a dent on the car roof with a photo not identifying the car nor the dent!!! The car has been in a secure, closed hotel parking hall every night and was not subject to any damage. For me this sounds like a scam. I will never again rent a car from ALAMO. Very, very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
NICE, FR - Reviewed by OLIVER - 29 October 2018
" Good service, car was in good condition. Polite staff "
" Good experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by REX - 29 October 2018
" Very satisfied "
" Very satisfied., though Counter was shut when I returned car at 0800. I had a small scrape I wanted to report but no worries. I left the keys with a note and have been charged a reasonable amount for the scrape. No rip off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by PETER - 29 October 2018
" The upgrade was great. But it could have been better had the car been fuelled to full, cleaned and the damage noted before I had to point it out. "
" Good Points I was given an upgraded vehicle. The booking and allocation was very efficient Room for improvement The car I was given had only a quarter tank of fuel. It was hired on a full to full basis. When I put fuel in it I ended up giving it back with over half a tank of fuel,so I am out of pocket there. On inspection of the vehicle it had two large scratches on the side which hadn't been marked on the hire form. The vehicle had not been cleaned on the exterior so perhaps this was why these hadn't been picked up. Inside the vehicle was clean and tidy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by ANDY - 26 October 2018
" see above "
" I arrived at 1000hrs for my booked car. They had no cars at all and other people who had booked were also waiting. I finally got a car from someone returning their hire at 1120hrs. My flight back was at 1430hrs and because of the extra hour and 20 minutes I had to wait for my car, I missed my departure gate closing by 10 minutes - poor show Alamo by ENT !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BERGERAC, FR - Reviewed by RODERICK - 24 October 2018
" Only issue was condition of car, otherwise everything OK. "
" Car was dirty outside and had lots of scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MULHOUSE, FR - Reviewed by SHIRLEY MONICA - 24 October 2018
" All whent really well. Friendly and efficient staff. Overall a pleasant experience. "
" All whent really well. Friendly and efficient staff. Overall a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEITH - 22 October 2018
" I was very pleased with how well and easy it was to hire a car. The paperwork was easy and the staff were excellent. "
" I could not fault anything with Alamo car hire. On collection of the vehicle the girl explained everything very well and there was no pushing to purchase extra Insurance cover. On return it was easy the gentleman examined the vehicle. There was a mark from previous hire which was already noted on the ipad. I was very pleased and will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JOHN - 21 October 2018
" Same as response 3 "
" Easy to book, easy to collect, good staff, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by STEPHEN - 20 October 2018
" No problem booking and a fair price. Good choice. "
" Very professional. Only car available was auto which I have never driven. Immediately found manual one and a bigger vehicle. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ALAN - 20 October 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 19 October 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PAUL - 19 October 2018
" Good experience, no negative issues with the rental. "
" Efficient pick up and drop off, polite and helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by LEE - 17 October 2018
" Easy pick up and drop off of vehicle. "
" Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by CAROLINE - 16 October 2018
" Knowing there was a delay to a flight with passengers having hire car arrangements, it would be reasonable to expect the hirer's representative to remain on-site until vehicles had been collected or request another representative be present to deal with their customers. "
" The flight was delayed by 30 minutes but the Alamo/Enterprise desk operative had left the site when the flight actually arrived. Myself and other passengers had to make other arrangement (i.e. organise a day's car hire from another company on site at an extremely high cost and come back the following day). NOT A GOOD START TO A HOLIDAY AT ALL "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MICHAEL - 16 October 2018
" After a very bad experience with another car hire company we were worried about the same thing happening again especially as the Car Hire offices closed for 2 hours over lunch so we had to drop the car keys in the box ,but all went very well. Thank you "
" After a very bad experience with another car hire company we were worried about the same thing happening again especially as your office closed for 2 hours over lunch so we had to drop the car keys in the box ,but all went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by WILLIAM - 15 October 2018
" Excellent from start to finish. "
" Excellent and Alamo staff are very knowledgeable and professional.All the staff I spoke to spoke excellent English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RICHARD - 15 October 2018
" Limoges is a great little airport we found the car hire experience,this time,detracted from the whole experience and we paid too much for that service. "
" The car was not as ordered,The car took some ,getting used to,but it was a good car untill we wanted to travel back to the airport in darkness.The headlights were not explained to us and were not set correctly set which resulted in us being late to the airport.We did not have time to refill the fuel There was a sign on the car rental car park informing CAR PARK FULL with no alternative instruction.We almost missed our flight and paid 80Euros for the refill fuel approx three quarters of a tank.PS There were spaces available in the car rental car park,I can see now why people were queing at every desk,on arrival,but we got straight to the enterprise desk,NO QUE.We are very dissapointed because we always use Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by ERIC - 14 October 2018
" At the end of a long day travelling, a cheerful and smooth pick up is just what you need. "
" For some reason my official confirmation of reservation only got to me after I arrived in Carcassonne. However, a few quick questions among the desks soon found it on the sy stem and there was no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ALAN - 12 October 2018
" Very unlikely to use Alamo again. "
" Waited an hour before I got the car. There were two staff but an occasions both disappeared with other customers for what appeared to be long periods. Staff were polite but whole experience was frustrating "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GRAHAM - 12 October 2018
" Awful "
" Counter closed 15 mins early with no communication. Ended up renting with another provider at walk-in rates. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by UTKARSHA - 11 October 2018
" Super "
" Just super service and cars are brand new p "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by RUSSELL - 10 October 2018
" We use Auto Europe all the time for European car hire. We have always had good service from Auto Europe and will continue to use in the future. "
" The counter staff at Alamo were very efficient and friendly, Marine and Melodie. We picked up our Renault Clio but unfortunately there was a problem with vibration so after a few miles we headed back to the airport car hire. The two staff very quickly dealt with the problem and arranged for another car to be delivered for us. In total this only took about 30 minutes. We were amazed at the efficiency. It would be good if our appreciation of Marine and Melodie's efficiency could be sent to Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by YURY - 09 October 2018
" I booked economy automatic car and fully paid for it in advance. Despite if this, at the scheduled pick-up time, I was told that this car was not available and offered a full-size car. As I was planning to drive narrow streets of hill villages and scenic drives in French Riviera and Provence, driving a full-size car would not be a good idea. For this reason, I refused to take a full-size car. I contacted AUTOEUROPE office and then had 4 consecutive very long conversations with them. Without going into details, I can say that these conversations were completely ineffective and total waste of time. My wife and I were exhausted by fighting for our car, looking for other cars, etc., (especially after our overnight flight from USA). After spending 3.5 hours in Car Rental Center, we were desperate and ready to take anything just to get out of Nice AIRPORT. At this moment, somehow (?) it appeared that the car, we booked, was available. But, the bottom line is that the first day of our vacation was destroyed. Also, there was another issue. In my booking, I indicated that my flight arrived at Nice Airport Terminal 2. Despite of this, I was instructed to proceed to ENTERPRICE in Terminal 1, and then to ENTERPRICE in in Terminal 2. However, both Terminal 1 and Terminal 2 have the same ENTERPRICE. I noticed that once I got a voucher right after my online booking. So, I called AUTOEUROPE, but they said they can't do anything about it, except to find another supplier. As it turned out, there was no need to send us to Terminal 1 (when we arrived to Terminal 2). I fact, we finished at Terminal 2 after making unneeded round trip. "
" I booked economy automatic car and fully paid for it in advance. Despite if this, at the scheduled pick-up time, I was told that this car was not available and offered a full-size car. As I was planning to drive narrow streets of hill villages and scenic drives in French Riviera and Provence, driving a full-size car would not be a good idea. For this reason, I refused to take a full-size car. I contacted AUTOEUROPE office and then had 4 consecutive very long conversations with them. Without going into details, I can say that these conversations were completely ineffective and total waste of time. My wife and I were exhausted by fighting for our car, looking for other cars, etc., (especially after our overnight flight from USA). After spending 3.5 hours in Car Rental Center, we were desperate and ready to take anything just to get out of Nice AIRPORT. At this moment, somehow (?) it appeared that the car, we booked, was available. But, the bottom line is that the first day of our vacation was destroyed. Also, there was another issue. In my booking, I indicated that my flight arrived at Nice Airport Terminal 2. Despite of this, I was instructed to proceed to ENTERPRICE in Terminal 1, and then to ENTERPRICE in in Terminal 2. However, both Terminal 1 and Terminal 2 have the same ENTERPRICE. I noticed that once I got a voucher right after my online booking. So, I called AUTOEUROPE, but they said they can't do anything about it, except to find another supplier. As it turned out, there was no need to send us to Terminal 1 (when we arrived to Terminal 2). I fact, we finished at Terminal 2 after making unneeded round trip. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 09 October 2018
" See above "
" I had a debate with the man at the counter about the fuel. In the end I decided I would fill up myself on return. I was then met by a lady at the car who sold me additional insurance for 30 euros per day - I resented paying this because it felt like I had no option. I signed some paperwork in about 4 places. I then returned the car and couldn't find the petrol station so your man at the return bay looked at my paperwork (I was going to go back and fill up with fuel) and he said I had paid for a full tank! When I checked my bank account I had been deducted 289 euros which was for the 30 euros per day x 6 days plus fuel I presume. Not happy with the process and the lack of transparency and honesty. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by PAMELA - 09 October 2018
" A very helpful member of staff dealt with us - thank you! "
" The car was larger than the one we ordered but everything was explained carefully to us and it was easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by LORNA - 07 October 2018
" Very nice car "
" Very pleased with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by MICHAEL - 06 October 2018
" Found your staff helpful and very professional "
" Found your staff helpful and very professional "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 01 October 2018
" Great service, first choice for this location, many thanks and special mention to Victoria. "
" Excellent service: courteous, efficient, professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by STUART - 01 October 2018
" The booking process and the collection of my vehicle was excellent. I even got an upgrade to my vehicle which was a pleasant surprise. "
" Everything went really well and I was once again impressed with the car renting experience at Belgarde in France. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PHILIP STEPHEN - 30 September 2018
" Good price, cars, staff excellent Only thing could improve is the walk with suitcases to airport. Surface not great. "
" Second time used at Bergerac Airport. Staff very helpful and friendly. They know their jobs very well. Car always well prepared. Staff take the time to show you car and answer any questions. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JEREMY - 29 September 2018
" Staff tried to sell us bigger car, insurance etc. Would not stop when asked. "
" To busy upselling to listen to their customers "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DENNIS PETER - 28 September 2018
" Good value but sat nav not working so needed to use phone for navigation "
" The sat nav in tge car did not work so we had to use our own internet on phone "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by JOHN - 28 September 2018
" Auto Europe were absolutely useless they sent me an email voucher which had been cancelled 2 days before our trip with no explanatory note !! I organised the hire directly with Alamo which luckily went brilliantly. Why Auto Europe sent this review request is beyond me - case of left hand, right hand !! "
" Alamo were first rate and could not be faulted in any way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PETER - 24 September 2018
" It worked well. "
" We were dealt with quickly and efficiently at the pick up. The car was quite new and in good condition. The drop of was simple. We were pleased with the whole service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by NEIL - 24 September 2018
" Didn't get a car. Couldn't get much customer service. My only experience with Auto Europe / Alamo so all I have to go on. "
" I'd had my licence stolen in the day before we flew to France. We went to the airport having only images of the license, hoping that would be sufficient. The person on the desk told us that we could only hire with the hard-copy, and would not ring UK DVLA to verify licence (as you can in the UK). Fair enough if that is the French law. But they also told us that we could not sort a refund there and then. Told us to wait until after the booking was supposed to be over... This seems odd. Bit frustrating, really. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by MARC - 23 September 2018
" As above "
" 3 door Citroen c1 had 46000kms on it. Both seats in front stained. Scrapes and small dents all over vehicle but pointed out by staff. V disappointed after renting Alamo in USA several times. When booked, it started 4 door car. Staff at beginning of rental did not have other car for me to have although I would have upgraded if necessary "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JULIE - 20 September 2018
" I would be very likely to recommend to my friends and family "
" I was very satisfied with all aspects of the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROBERT - 20 September 2018
" Nice new car, efficient service "
" All very quick and efficient, great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by CLAIRE - 19 September 2018
" If a booking is made well in advace you expect the rental company and yourself as a service provider to organise themselves, not to cancel at shortnotice. I will no longer use your booking platform. "
" This booking was cancelled 36 hours before flying. Very poor email no apologies. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by RONAN - 18 September 2018
" Desk staff and hire staff were very good. "
" Daily full insurance is very expensive and nearly added 45% more to the overall cost. Very disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by CLIVE - 17 September 2018
" Made car hire easy "
" Total satisfaction except wheel bearing noise from rear offside wheel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by PETER LEONARD - 16 September 2018
" I would warn all people about the way they take your deposit. "
" Very good but not pleased about the way Alamo take your deposit, they don't put it on pending transaction and you have to pay a credit card fee "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by CHRISTOPHER - 15 September 2018
" Easy to deal with. Only negative car was dirty inside. Good location for pick up. "
" Very pleasant staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by BRIAN - 14 September 2018
" Everything straight forward "
" Very good in every respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 14 September 2018
" Got hit with a high fuel top up bills the fuel gauge read between 3/4 and full there were no fuel stainton aroundto to up. I felt I had to take out extra insurance as the counter staff said of I dent the car it would cast a minimum of a €1000 so I felt I had to take it.so the car hire cost over €300 "
" 00 "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GAVIN - 12 September 2018
" nothing additional "
" nothing additional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DARRIN - 12 September 2018
" Overall I was more than satisfied. I had ordered a small car however was given a much better vehicle that was fun to drive. I couldn't be more happier with the experience! "
" Great service throughout. Really helpful staff both at the desk and when collecting the car from the parking lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARTIN - 11 September 2018
" In this instance I had a good experience, but previous use of Auto Europe was not so good. The service ultimately depends on the end vendor. Auto Europe dont really have much influence and from previous experience take no action when things go wrong/ "
" Nice clean car. Efficient pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by BRIDGET - 11 September 2018
" A very nice car, in good condition but we were so frustrated by the initial contact that it has left a sour taste. I would not like to have that experience again. The Sixt Hire desk was adjacent to Alamo in the Terminal with 6 operatives working and the customers barely having to wait. Very enviable compared to our waiting process and a lesson learned for next time. "
" Initially we found the desk BUT after a mis-direction. The voucher said " collect the car at Terminal 1. Having arrived at Terminal 2 we took the shuttle bus to Terminal 1 only to find an unmanned desk with a placard saying "collect car at Terminal 2. This was not only frustrating but time consuming. My sister with whom l was travelling and l are both nearly 80 and did not appreciate the extra back and forth. We then waited in a queue with 5 people ahead of us BUT only ONE agent/receptionist. Two of the waiting queue had problems with their bookings. One woman had to telephone her bank and was unable to get the credit she needed. We spent over an hour waiting for our turn. The agent was then very helpful and we were done in a very few minutes. Returning the car was extremely easy and the system was efficient, with a very friendly receptionist/agent. Fortunately we had verified on picking up the car that it was to be returned to Terminal 2 NOT Terminal 1 as repeated on the hire voucher. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER - 09 September 2018
" Good overall "
" I found the staff friendly and efficient. Reduction of paperwork made for a quicker process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PAUL - 06 September 2018
" The whole experience was fantastic and I was confident that I would use Auto Europe and Alamo again. This was up until the point that I checked my credit card statement when I got home only to find I was reimbursed less than I had paid for a deposit of 250 EUROS. This was a deposit and not a payment therefore I expected to be reimbursed the full amount that I put down on 30/08/18. This is a disgusting method of making extra money and left me feeling so very disappointed. "
" The whole experience was fantastic and I was confident that I would use Auto Europe and Alamo again. This was up until the point that I checked my credit card statement when I got home only to find I was reimbursed less than I had paid for a deposit of 250 EUROS. This was a deposit and not a payment therefore I expected to be reimbursed the full amount that I put down on 30/08/18. This is a disgusting method of making extra money and left me feeling so very disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROBERT GEOFFREY - 05 September 2018
" The overall experience was good but I felt that the staff spent to long checking the car over when I returned it as I had already reduced any excess to €0 and it was no longer applicable if there was any damage to the car. "
" Upon collection the car had several marks which I though were paintwork damage but in fact was dirt. I would have liked the option to upgrade my insurance excess to 0 online and felt that the cost at the kiosk was excessive !! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PARIS, FR - Reviewed by PRYESH - 05 September 2018
" Nice welcoming staff and very effective. "
" Very good welcome and fast treatment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CALVI, FR - Reviewed by ALLAN - 03 September 2018
" Good experience overall, I will likely choose them again next time I am looking for car rental "
" Good experience overall "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by DANIEL - 02 September 2018
" Great range of options presented in an easy to navigate website, will be using Auto Europe again for sure. "
" Very smooth and easy pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by GEOFFREY - 27 August 2018
" good "
" chap wasvery helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MAE - 26 August 2018
" The lady at the staff desk was brilliant; so thorough and helpful. Her english was brilliant. "
" Good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOURS, FR - Reviewed by ANDREW - 26 August 2018
" Helpfully gave us a lift to the airport "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IAN - 25 August 2018
" Very Good that's all I can say about my recent hire. Thank you. "
" Very helpful staff. Enjoyed dealing with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by ROGER - 25 August 2018
" Again overall experience excellent. Very good start to holiday "
" Dropped a mark due to car being dusty on outside but very clean inside, it was hot dusty weather, and screen wash was empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by MICHAEL - 23 August 2018
" Web site good. "
" Friendly quick service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by KERRY - 23 August 2018
" All good. Would use again! "
" The Enterprise service was fantastic. Would absolutely recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KRISTIAN - 22 August 2018
" I now book with Autoeurope every time. "
" Quickest and most straightforward collection of a hire car I've ever had. The collection point in the car park was close to arrivals. The young man we dealt with was friendly and very efficient. The car was nearly new with no faults. We had to return the car early on a Sunday morning and were able to drop the keys off at the Enterprise desk in the terminal, which was handy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DAMIEN - 21 August 2018
" Na "
" The car was not cleaned before we took it. The staff was very friendly and efficient. The rental was a bit pricey in my opinion, but nothing unreasonable either for this time of the year and the location. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by TIMOTHY - 21 August 2018
" All very good "
" Very good . We had a up grade for free . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by KEVIN - 21 August 2018
" Just great. LCY could learn a lot from these guys. "
" Efficient friendly staff. Very nice car. Good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEREMIAH - 21 August 2018
" Overall very satisfied. "
" The experience was very easy for my family and I. Would rent from this service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 21 August 2018
" All in all great experience, very little queues and was easy to return car. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MULHOUSE, FR - Reviewed by RICHARD - 20 August 2018
" The service is good but you should offer comprehensive insurance at time of booking through all outlets not just some as this can increase the cost considerably if not challenged "
" The vehicle was dirty, and parked close to another car hiding damage on the drivers door. The damage however was picked up during hand over but could have been missed if it had been dark or raining. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by MICHAELA - 19 August 2018
" Great experience nothing too much trouble for staff, very helpful will use again next year. "
" Enterprise - great service, friendly, efficient staff, nothing to much trouble. Check you have everything and answer any questions before you leave. Even put sat nav designation in for me before I left. Awesome Thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MAKSIM - 19 August 2018
" Great service was provided from the beginning "
" Great service was provided from the beginning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by COLIN - 18 August 2018
" A very positive friendly experience "
" Staff on collection of car and also on drop off were very helpful and friendly all "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by STEVE - 18 August 2018
" Think I might go direct with Hertz again. Got what I wanted and it was clean "
" Don't think car had been cleaned. Fuel level went down 1 bar within 10 mins of driving. Wanted a twingo, which I've had before, I know it says or similar but the aygo is not the car for a 6ft4 man. I don't think there was anything else. Something was definitely going on over the phone regarding my car..I think it had just been returned. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by MARTIN - 17 August 2018
" Just a search engine "
" Disorganised and poor communication at pick up "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BIARRITZ, FR - Reviewed by RAYMOND - 16 August 2018
" Straightforward "
" Effortless, relaxed and light on formality. In Biarritz we arrived by train at the rail station - the pick up is only 20 metres outside the station so stress free compared with airport collections. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AIX EN PROVENCE, FR - Reviewed by AMANDA - 16 August 2018
" I always use Auto Europe for my car hire as they have never been beaten on value for money. "
" My only complaint is they actually charged the deposit to my credit card and refunded it in return. As you have to use your credit card for this it cost me £15 in card charges and the difference in exchange rates. Most other hire companies just put a hold on the money and not actually debit your card unless they need to. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KEVIN - 15 August 2018
" Good experience, would use again. "
" No problems at all. Collection of the car took slightly longer than I had imagined, as I had booked in advance. The small kiosk they have gets very congested and it's a little chaotic, it could also be made more clear where it is; in the car park, as opposed to the terminal building with the other rental firms but that is my only grumble. Car was clean and well maintained. Staff were friendly. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NEAL - 15 August 2018
" Had to call to cancel initial booking as flight was cancelled, but difficult to get onto anyone to help. Took 30 minutes to get hold of a Spanish operative (who very gamely helped me with cancellation of initial booking). "
" Excellent staff at vehicle collection and drop-off. Very friendly yet professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by IAN - 14 August 2018
" Good experience , no stress, deposit paid back promptly. Good outfit, would use again, very pleased. "
" Very easy and efficient pick up, the operator was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 14 August 2018
" Same comment as for Q.3 "
" All very positive except that we were delayed on initial arrival and were not able to contact anyone at the airport/hire destination to confirm whether the car would still be available with our delay. Luckily, staff were still present and the car available however it would have been good to speak to someone to confirm this before we arrived. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by GAVIN - 13 August 2018
" As above. "
" Matthew was really helpful and reassuring - I was dreading the whole process having had bad experiences in the past. He had humour, was multilingual and very reassuring. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by IAN - 13 August 2018
" Very efficient service and good quality car "
" Very efficient service no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by ANITA - 12 August 2018
" Excellent staff and vehicles. "
" Need better signs for drop off car park and instructions of what the procedure is. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NIMES, FR - Reviewed by NEAL - 11 August 2018
" We liked the fact they only blocked off 250€ on a credit card and reimbursed within 3 days of the rental ending. Others block up to 1,200€ and it can take up to 10 days to lift on foreign transactions. "
" Whole process very simple. Very courteous and efficient staff. We were out driving before we knew it! All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CLEMENT - 10 August 2018
" see above "
" a very efficient and friendly processing of the reservation. no unjustified extra insurance payments such as are charged by Goldcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANDREW - 10 August 2018
" No problems with Auto Europe, great price. "
" Absolutely fabulous service at Marseille Airport. I've used this car hire service before (and they were on a par with every other car hirer here), but the service this year has improved immensely, maybe following the relocation of the office further back in the car park. At this and other hirers, you normally have to wait up to an hour to get any old car they have available, even when you pre-book. Not this time! The car was out front, waiting and we were driving away in less than 15 minutes! Couldn't believe how quick it was as I normally budget for an hour plus to get a hire car at this airport. Staff were ultra efficient and friendly. The same was true of drop off, even though there were several people who arrived at the same time to hand in keys, the lady behind the counter stepped in and did the drop off herself. After a quick look over, the deposit was refunded to my account immediately. I can't recommend these guys highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JUSTIN - 08 August 2018
" The booking process was great. I would recommend "
" The pick up was seamless and sorted very quickly. The drop off was busy and the staff were unable to check the car with me on my return, leaving me slightly nervous if there were any issues. Non so all ok. I have received my deposit back but am not overly happy that the money comes out of my account and there is a charge for this. Returning the money is also charged and then fluctuations in exchange rates leaves me £13 worse of. Far from ideal and not very happy with this part of the process. Banks and car companies making a fortune from this. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JACQUES - 07 August 2018
" Fantastic "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GEOFFREY - 07 August 2018
" see answer to question 3 "
" The young man on reception was very pleasant when we eventually got to speak to him but there was a long queue abd he was on his own . The wait to register for the vehicle was between 20 - 30 mins and then we had a further wait to be given the key and could then make our way to the garage to pick up the car. At peak holiday times there should be more than one person on reception as there was in the other car rental companies nearby where the pocess was much quicker. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JUSTIN - 07 August 2018
" Alamo Bordeaux, fast and friendly customer services "
" Fast efficient service, Shown around the car to ensure controls were explained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 06 August 2018
" Would recommend fully "
" Easygoing stress free brilliant staff and service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by DIRK - 06 August 2018
" no issues with Auto Europe "
" Disappointed only with the process of charging and reimbursing the deposit which left me £15 out of pocket due to exchange rate fees since these were booked as two separate transactions in EUR on a GBP based card. If this were done as a 'block and release' this would not happen. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by ELIZABETH - 06 August 2018
" Always easy to use "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by ALAN - 05 August 2018
" See above. Very pleased with everything. "
" Kevin sorted out our car hire in Bordeaux and he was extremely efficient and friendly and also upgraded us to a better car because we had lots of luggage and there was no extra charge for this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KENNETH - 03 August 2018
" Zzzz "
" Zzzzz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAEN, FR - Reviewed by PAUL - 03 August 2018
" Excellent service, very friendly and helpful staff "
" Excellent service, very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 02 August 2018
" Works well, good cancelation policy and often the best deals. "
" No queues, no hassles - good car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by CRAIG - 02 August 2018
" Overall good service, friendly staff. More people service at peak times would help and vehicles should be ready at required time "
" Wait to be served was long but typical of other companies, however our vehicle wasn't ready resulting in an extra hour waiting. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ROBERT - 02 August 2018
" No problems at all "
" The car was actually provided by Enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ALEXANDER - 01 August 2018
" Amazing value for money. Thank you! "
" Good polite English speaking stuff. Very polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SIMON - 01 August 2018
" Consistently good value from Auto Europe. "
" Very friendly and helpful staff at collection and drop-off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
RENNES, FR - Reviewed by JAMES - 01 August 2018
" Great experience "
" Very slick service, great car. Would recommend to friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by GEOFFREY - 29 July 2018
" More thought needs to be given to providing automatic cars in the smaller car range. The roads in Corsica are extremely challenging - an automatic box would have helped considerably but wasn't available until the higher specification models, which are pointless for a solo traveller and out of a lot of people's price range. At my destination, automatics were available from Fiat 500 upwards, which would have made driving a lot easier. Other than this, you've got it just about right. "
" Very smooth procedure indeed and very grateful to complete the transaction at the airport in English after I'd started in French. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JOHN PAUL - 29 July 2018
" Very easy to book, simple to collect, lovely to drive and piece of cake to return. All in all a first class experience. Thank you "
" Very easy to book, simple to collect, lovely to drive and piece of cake to return. All in all a first class experience. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DMITRY - 28 July 2018
" Fast service, reliable, no hidden fees, new car. Nothing to complain about. "
" Fast service, reliable, no hidden fees, new car. Nothing to complain about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARNARD FORTUNE - 26 July 2018
" Great service by Auto Europe "
" Took an hour to pickup the contrat and a further 15min to pick the car. One of the worst experience "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BIARRITZ, FR - Reviewed by SHANON - 26 July 2018
" Please see above. "
" One booking my rental car I specifically paid for a 5 door rental as there would be 4 people travelling with numerous pieces of luggage. On arrival at pick up I was only offered a 3 door car, when I mentioned that I had specifically booked a 5 door car the agent said this was the only one available, leaving me with no choice but to take the smaller car. I was disappointed that I paid for a 5 door and was only given a 3 door therefore feel that the additional cost that I paid should be reviewed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by DAVID - 25 July 2018
" Efficient service and no complications. Good value. "
" Efficient service and no complications. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANDREW - 25 July 2018
" All good "
" Took ages to collect car at Nice "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GARETH DUKE - 25 July 2018
" Hi, we were charged from our deposit for certain items that im not sure what they were? how do I get a copy of the invoice ? "
" s "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 6
NICE, FR - Reviewed by CRAIG - 23 July 2018
" Easy collection and drop off - a free upgrade as well "
" Easy collection and drop off - a free upgrade as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by FREDERICK - 19 July 2018
" Lengthy wait for car at airport, although efficient member of staff was helpful. On returning car, an officious member of staff could have managed my attempt to return car papers so that I did not end up in confrontation with another customer. "
" You would think by now picking up a car would be quick and easy. The company has all the information it needs to prepare the paperwork. So waiting the best part of an hour to pick up the car was not a good experience. On returning the car, as instructed when picking up the car I did not wait in the queue, but tried to hand the paperwork to one of the staff, and was told to wait. A customer waiting in the queue took exception to my not wanting to wait as I had a plane to catch. It needs a proper process, of which everyone is informed, of what to do when returning the paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JOHN - 19 July 2018
" A great experience and we were looked after well. Quickly got our car and had a good explanation about the terms and conditions the change of the kilometre speed introduced in France. On our return the service was as good as when we collected the car. "
" This was the second time we have used Alamo at Bergerac Airport , and we had the same excellent service. All the team we dealt with were brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by NICOLAS - 19 July 2018
" Great website, shame they don't do member ship card "
" Very rude and office close between 12-2 pm, had to wait 1h30 min for the office to open. billing unclear and money taken from your deposit instead refunding deposit, sending invoice then charging the guest if no complain ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by NICHOLAS - 18 July 2018
" all ok with autoeurope. "
" On picking up the carand driving it away, i then noticed the petrol tank was only half full. I took a photo of the counter and was going to email it back once I'd received my email receipt, but I never received one (and still havent). On dropping off at 8.30am, (with a half full tank, as per pick up) there was noone to check the vehicle in - and there was also noone at the counter, which was closed (despite supposedly opening at 8.am. i waited until 9am, then rung alamo and told them, then pushed the keys through the door onto the floor , as I had a train to catch. Awful service and very stressful - and I had better not be charged anything for the petrol, as i left it with the same amount as pickup - it was an alamo mistake not to leave it full. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PERPIGNAN, FR - Reviewed by NIGEL - 18 July 2018
" i picked up the car & dropped it off "
" i picked up the car & dropped it off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIARRITZ, FR - Reviewed by KEVIN - 17 July 2018
" See 2 and 3 above. "
" The first car we collected had a slow puncture. I suspect the puncture existed when I collected the car as it triggered a pressure sensor after 2-3 days and repeatedly did this following inflation of the tyre until we changed the car mid-rental. When we tried to contact Enterprise/Alamo we had difficulties with the numbers we had been given not connecting/ringing out. On one occasion, a local (French) operator to all of the details and said he would call back urgently - he never called back. Eventually we took the car back to the depot at Biarritz Airport. We were advised to take it to Speedy Repairs a short distance away. Speedy told us they couldn't possibly do anything with it that day and called the rental office, who then told us to bring the car back. we did this and the car was exchanged with a nearly new car which was fine for the remainder of our holiday. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by CATHERINE - 17 July 2018
" Staff were fantastic, collection and return were quick and efficient. "
" Excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TERRY - 16 July 2018
" Quick good service and not bullied in to buying extra insurance "
" See below. No aggressive sales techniques to buy more insurance cover. But disappointed that still not received my despite of 250 euros back. 3 days after rental finished. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by CRAIG - 15 July 2018
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAINT MALO, FR - Reviewed by ADRIAN - 14 July 2018
" Excellent service and excellent car. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GUY - 12 July 2018
" Very smooth recommended "
" Excellent friendly efficient service will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARION - 11 July 2018
" Except the waiting time when picking up the car, everything was perfect and smooth. "
" Too much waiting time to pick up the car (50 min) which is annoying when I have meeting booked shortly after landed. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLENN - 10 July 2018
" Have used Auto Europe many times always satisfied "
" Good rental good car much better service than when collecting from Avis in previous years Only negative on drop off only one person checking in the returns and taking a long time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by STEVEN - 10 July 2018
" painful call process, that takes you through an automated process, but once through to a person, very helpful. "
" This car hire was never taken up, due to delayed flight on ryanair.. we contacted autoeuropa immediately on the 26/6/18, and arranged another booking, but we are still waiting for a full refund under force majure since 26/6/18!!!??? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGERAC, FR - Reviewed by HENRY - 08 July 2018
" Excellent service and great value. "
" Very fast, efficient and courteous. Good value. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by GRAEME - 08 July 2018
" All fine My name is Graeme Daniel (NOT Daniela Streng) "
" All good (although problem with jet washer meant that outside hadn't been cleaned) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by DAVID - 06 July 2018
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by ANDREW - 05 July 2018
" Top Class. "
" Brilliant service from the young man at Lille Gare Europe Station.....Mahmood ? Top Class !! Please mention him in staff brieffings. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by MICHAEL - 05 July 2018
" All good but it could be made clearer that Geneva airport has 2 separate pick up/drop off offices: in the Swiss and the French sectors. Also that different rates apply for the 2 countries. "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAIN - 03 July 2018
" we were apprehensive about car hire, but Alamo Nice were very good. "
" staff very courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DAVID - 01 July 2018
" Just very friendly and efficient "
" No waiting and very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by BRUCE - 30 June 2018
" Handy location for the rail station. "
" Friendly staff and no problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by DANIEL - 30 June 2018
" Not bad but just very expensive as I was only expecting to pay what I paid upfront!! "
" The car was great becuase it was brand new, most of the staff were really friendly aswell. Very very annoying how much it actually cost it was really expensive, we paid an amount around £150 thinking that was the charge for the week .. but we get there and get told that we have to pay an extra 280 !!! What? We were never told this was the case... apparently it was becuase he was a young driver ! But there was no information about this .. CLEARLY STATED! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STEPHEN - 28 June 2018
" Trying to let them know that the airline had changed arrival time was not a good experience... i was told that if i changed the booking i would have to pay an extra £70 for the rental. This is not good practice as the fault was not with me but with the airline changing flight times. "
" The car provided was clean and upgrade from that ordered. Thank you for a seamless experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JAMES - 27 June 2018
" Excruciatingly frustrating "
" Looks like once again I am charged for damage on a car that I am not responsible for ... now I have to prove otherwise "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JONATHAN - 27 June 2018
" Very poor - expensive and we were delayed. "
" We rented a 9 seater mini bus but when we arrived there was only an 8 seater vehicle available. We had to rent another car and we were delayed approximately 2 hours! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 3
PERPIGNAN, FR - Reviewed by BARBARA - 27 June 2018
" A very positive experience - no problems "
" Very good, personal service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by BRYAN - 26 June 2018
" A smooth and hassle free experience. "
" Lovely, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STUART - 26 June 2018
" nothing to add "
" nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by TERRY - 26 June 2018
" It always works well with Ae, it's the rental companies that manage to screw-it up! "
" it all worked well! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 25 June 2018
" Great service, great value, fab staff; would always go back here first. "
" Always excellent service at this office (Alamo by Enterprise). Good vehicles, good value, staff always helpful, courteous and professional. Special mention this time for Victoria (Vicky) who was brilliant - thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by LUKE - 23 June 2018
" No issues, Pricing options good and clear documentation. "
" First time use of ALAMO BY ENT and will use again. One of our best hire experiences. Car was a good price ad type requested. Process was seamless, quick and issue free. Excellent staff at the Lyon airport location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SAID - 22 June 2018
" Always use auto Europe for years and can't complain. Satisfied always been. "
" Second time I rent a car with them. The staff were very nice and very helpful. Can't complain about that. The improvement would be to have more cleaned child seat (very dirty) by experience all rental companies have the same issue when it comes to cleanness of car seats. And easy to install. They should all be with isofix attached. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by PETER - 22 June 2018
" Everything was OK "
" Very friendly and helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 21 June 2018
" As above - same as question 3? "
" This was one of the very best car rental experiences, we've had - friendly, efficient staff, no delays when picking the car up, a brand-new vehicle and easy arrangements for returning it, too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CLAIRE - 20 June 2018
" easy and only negative the chasing the return of deposit which should be confirmed by email automatically "
" Very rushed hand over with the car not being fully cleaned or filled with petrol. Hard to find the location as signage was bad. once you know it is to the right as you get off the Eurostar, it is very easy to find. Waiting for confirmation of return of deposit -- The car was nice to drive and although not pristine due to rush was clean enough "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
POITIERS, FR - Reviewed by MARK - 18 June 2018
" As above "
" No issues at all. It was excellent service...shame couldn't be said of the Poitiers airport experience! They will put people off coming and impact on superb hire car service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 17 June 2018
" We have used Alamo at Nice airport for many years and never had a problem. "
" We have used Alamo at Nice airport for many years and never had a problem. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by JAMES - 17 June 2018
" All good except the deposit where you always seem to get less back. It's just not right. "
" Good staff in Later Rochelle. Not good that you don't get your deposit back in full - always seem to loose £12- £15 .It can't always be the exchange rate so who is getting it? I'm sure you'll not bother replying . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ANDREW - 17 June 2018
" good value. Good experience "
" Very friendly and efficient staff at both pick-up and return of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ANDREW - 16 June 2018
" Yes, user friendly website, and made the transaction of renting a car enjoyable. "
" A pleasant location at Bergerac Airport. Very easy to get to as it is just a short walk outside the Terminal. Customer service was excellent and very friendly and professional. Very easy to return car as well. Will definitely use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POITIERS, FR - Reviewed by GARY - 14 June 2018
" not impressed by being asked to pay an excess insurance when i had already taken CDW. I have rented from Alamo all over the world and never been asked for this. "
" not impressed by being asked to pay an excess insurance when i had already taken CDW. I have rented from Alamo all over the world and never been asked for this. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RUSSELL - 14 June 2018
" Booking through Auto Europe is always my first choice and they're associated with efficient, good value operations. "
" Efficient, professional service, well prepared car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GRAHAM - 14 June 2018
" Very easy. Very efficient. Good price. Information provided good but missed out on location of the hire office at Gare du Nord Paris. "
" Car wasn't ready at pick up and still a bit dirty after a quick jet wash when handed over. Staff were very friendly and helpful. Would have been helpful if the operation of the electronic handbrake had been explained before we set off. And if the return location was pre-programmed into the sat nav system. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by MATTHIAS - 12 June 2018
" Pls see above. "
" Staff was very helpful and welcoming. The car (Opel Insignia) is a nice drive, but a bit nervous steering. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by STUART - 12 June 2018
" Other rental companies only require 1 signature "
" Only comment would be having to sign the same bit of paper about 6 times in 6 different places on the same sheet !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by MATT - 12 June 2018
" Same as above "
" Really nice, helpful staff and we were in and out in about 10 minutes. Will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by GARY - 10 June 2018
" Xxx "
" Xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by BRIAN - 02 June 2018
" As above "
" Had previously (2 weeks before) used AutoEurope very successfully. This time made mistake with dates ( acknowledge that) and arrived to be told by sullen rude unsympathetic young woman to be told "the car was booked for last week". Then on my asking about "why no notification" or " any refund" she was very blunt and rude. Pointed us in direction of Hertz which at 430 in afternoon were able to help us in courteous sympathetic way. I realise I made the mistake but being pleasant and 'sympathetic' would have made a huge difference to 4 tired hot tourists. Hertz were the winners on the day and 2 wks later in London when we needed another car we avoided autoEurope. I know Alamo is an agency and our Liverpool experience with you was fantastic "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LEWIS - 22 May 2018
" Auto Europe is a good tool to book car hire. "
" Charged us 950 Euros for a scratch that magically appeared while the employee was inspecting the car. The scratch was not there 10 minutes before at the petrol station. Apparently a common scam which I have no grounds to claim against. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 20 May 2018
" Would use company again if the price is right "
" Quick collection no problem with car While it was only a small car it was easy to park Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JEROME - 16 May 2018
" No complaints about autoeuope, great service as per normal "
" Slow two stage check in process - There was one other person collecting a car, yet it still took 30 minutes "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 5
NICE, FR - Reviewed by STEPHEN - 16 May 2018
" I rarely look elsewhere as your rates are good and customer service good as well. "
" Very efficient and nearly brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CATHERINE - 15 May 2018
" I have now used Auto-Europe for years and have always been very satisfied. "
" The only draw back I experienced this time is that Alamo, contrary to the other providers I have used until now, actually drew the deposit on my credit card and since there is a currency exchange when the refunded it as all was well there was a difference due to fluctuations of exchange. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by LUIS - 15 May 2018
" Very good car "
" only but: no parking spaces on the way back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ROSAMOND - 15 May 2018
" Auto Europe is a very good service "
" The service was very efficient and the car fine. What was not good was the fact they took over £200 from my credit card as a guarantee. I have rented cars in France for 15 years and this is the first time this has been done - previously it is simply a reading of the card which is not debited with any sum. It will be refunded but I think it unacceptable to do this - will not use Alamo Ent again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by HELEN - 14 May 2018
" See above. "
" This was the best and most efficient car hire experience; staff were courteous and professional, car was fine and on return of vehicle I received documents within minutes. No complaints. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARC - 11 May 2018
" Ok overall "
" Fair "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by JAMES - 11 May 2018
" xx "
" xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by GUY - 10 May 2018
" No comment "
" My main issue was all the petrol stations were shut near the airport as it was a bank holiday when I returned the car. It would have been helpful if staff had informed me that this would be the case when I picked up the car, as I was unable to find a petrol station open and suffered a surcharge as a consequence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CAROLINE - 09 May 2018
" As above. Very impressed "
" Very helpful, best service we've had in years and we hire cars about 10 times a year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JOHN - 04 May 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by IAN - 03 May 2018
" All pk except refund taking time to be done "
" All was well except at drop off the office was unmanned. I left the keys in the box and as a result I was unsure about the refund of the deposit. On arriving home it was on my credit card statement and as the money was deducted in 24 hrs why can it not be refunded in the same time scale? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by ROGER - 03 May 2018
" Very good staff made the whole process a really good start to the holiday. Thank you "
" Staff Autoeuropa very helpful on phone to help me sort out the pick up times, my fault. Not realised that the re gal office closed at the time when my flight got in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 02 May 2018
" Great service "
" Prompt efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DONALD - 02 May 2018
" ok "
" Huge queue when we collected car; otherwise excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by SALLY - 01 May 2018
" The online booking procedure via Auto Europe was simple enough. But I now know why you were the cheapest, as the service from the rental supplier was diabolical. Lesson learnt. We won't be returning. "
" 1) Queued for 15 mins at the Swiss Side (Geneva Airport) to be told we had to cross the airport to the French Side. 2) Massive queues at the French Side counter. People hanging about waiting for vehicles. Only two people on the desk (who seemed more interested in going to eat than serve customers). Tempers very short. Not at all welcoming. Paperwork not well explained, especially the return procedure avoiding the Vignette route. After waiting for almost 1 hour, I returned to the desk to ask whereabouts of vehicle, whereupon I was practically thrown the keys, vaguely pointed in the direction of the lift down to car pick-up point. At the pick-up point, which was very dimly lit, so impossible to see whether the car had dents/scratches etc, we were again rushed through the process and finally sent on our way about 2.5 hours after landing. Not happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BIARRITZ, FR - Reviewed by MICHAEL - 01 May 2018
" Easy to book. Competitive prices. "
" Very friendly and helpful agent. Nice car. No paperwork - email "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 30 April 2018
" Great service "
" Prompt efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SHARON - 30 April 2018
" Very easy and affordable "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DANNY - 30 April 2018
" Easy friendly service "
" Easy to use , very friendly staff very easy to recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by MAXWELL - 29 April 2018
" Please make it clear where the car return area is located. "
" The collection of the car at Aix TGV was very easy. The staff (Selma) very friendly and efficient. The car, a Toyota Yaris was brand new! It was very good to drive, and very economical. It was a bit difficult to findthe drop off point at Carcassonne airport, as there was no readily visible signage. Fortunately I had plenty time to find it, going 3 times round various roundabouts, and entering tge airport car park before I spotted the Enterprise sign in a difficult-to-access industrial estate opposite the airport. I am sure (I hope) this is all going to be upgraded in the very near future. The young English lady who handled the return process was equally efficient and friendly. I tried phoning the Enterprise number provided, but had only a series of "option" menus, which did not help at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by MICHAEL - 28 April 2018
" Great value "
" Excellent friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ELIZABETH - 28 April 2018
" I've used Auto Europe for many years and have always found it a practical and efficient service "
" Very efficient service by friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 28 April 2018
" We've used Alamo for many years and have always been very happy with the service. "
" No queue at either pick-up or drop-off and no pressure to buy extra insurance. . Everything went very smoothly . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by JANET - 27 April 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICK - 03 July 2015
" Friendly quick service , easy to find from the terminal . Would definitely use again I was very impressed Thanks "
LIMOGES, FR - Reviewed by LAWRENCE - 03 July 2015
" excellent very friendly service. would definately recommend. "
" extremely satisfied. Not used in the past but would definately use again. lady at Limoges couldn't have been more helpful. "
MARSEILLE, FR - Reviewed by STEPHEN - 02 July 2015
" Extremely friendly and helpful staff😊 "
NICE, FR - Reviewed by DEAN - 30 June 2015
TOULOUSE, FR - Reviewed by ANNE WADE - 30 June 2015
" First class service from the reception desk to collecting the car and subsequently returning the car. Best service over the last 10 years. Will recommend and use again in the future. "
GENEVA, FR - Reviewed by ANTONY - 23 June 2015
" We arrived at the French side Geneva airport to find the car hire shut and no one available even though within the hours on our car hire voucher. On my return I contacted customer services ,no one was overly apologetic for the inconvenience and I am still waiting for my refund as I had to hire a car on the Swiss side of Geneva airport. I felt like I was being questioned about not being there in time especially when the customer service person told me the time my flight had arrived and the time he thought I would of been at the car hire area. I am the one who at 10.15 on a Saturday night has been completely inconvenienced and I would expect to be treated in this manner not as if I am trying to scam you of my car hire fee. please respond "
" There was no one there at the time of our booking so had to hire on the Swiss side where the staff were amazing & unbelivably helpful "
LIMOGES, FR - Reviewed by RICHARD - 22 June 2015
" We were upgraded to a MUCH larger car due to availability issues, which although a very nice new model, was less economic than the group we ordered, and quite a handful, getting used to all the 'smart technology' on the C4 Piccaso. I would have found this a bigger problem, if this had been my first time driving abroad. "
" very polite friendly staff "
GENEVA, FR - Reviewed by CHRIS - 22 June 2015
" Very efficient "
" Very good, friendly personal service. "
NICE, FR - Reviewed by ROBERT - 21 June 2015
PARIS, FR - Reviewed by XIAOHUI - 19 June 2015
CARCASSONNE, FR - Reviewed by SANDRA - 17 June 2015
" My car could have been cleaner but apart from that everything was good. Staff in the office were really nice and helpful. "
BORDEAUX, FR - Reviewed by JOHN - 17 June 2015
" Help with use of Sat Nav would have been helpful "
" Name Alamo wasn't prominent enough amongst your competitors "
MARSEILLE, FR - Reviewed by SARMAD - 15 June 2015
" Got a Citroen c4 instead a ford kuga (lower class) and wasn't informed before hand it was not available because Alamo claims they don't have my contact details because I booked the car through AutoEurope "
" See above "
TOULOUSE, FR - Reviewed by ROBERT - 15 June 2015
GENEVA, FR - Reviewed by CHARLES - 14 June 2015
" Very friendly and helpful desk staff. Most impressed with their efficiency. "
TOULOUSE, FR - Reviewed by KEVIN - 14 June 2015
MARSEILLE, FR - Reviewed by PHILLIP CHARLES - 14 June 2015
" On returning the vehicle we were received by a different person. They checked the vehicle and said that there was some damage low down at the front on the driver side. This was not shown on my copy of the of the hire sheet. Fortunately I took a short video when I picked up the vehicle on which the person who checked the vehicle said about this part of the vehicle being damaged and I also took photographs of this. I must state the top copy of the hire sheet was marked with the damage but this had not come through on the customer copy. It would help if your staff made sure that both copies were marked correctly. Regards Phillip Crane "
" On returning the vehicle we were received by a different person. They checked the vehicle and said that there was some damage low down at the front on the driver side. This was not shown on my copy of the of the hire sheet. Fortunately I took a short video when I picked up the vehicle on which the person who checked the vehicle said about this part of the vehicle being damaged and I also took photographs of this. I must state the top copy of the hire sheet was marked with the damage but this had not come through on the customer copy. It would help if your staff made sure that both copies were marked correctly. Regards Phillip Crane "
NICE, FR - Reviewed by WILLIAM - 11 June 2015
" All good, easy booking , good price, Happy ! "
" Great Staff Great Car Great Service "
PARIS, FR - Reviewed by ERIC - 10 June 2015
" it will be better if they give their cars with full tank "
LIMOGES, FR - Reviewed by MICHAEL - 05 June 2015
" Very pleased with the whole process, no issues. There is one point as this was the first time I had used Auto Europe I had to read through the paperwork a few time to realise the car was to be rented through Alamo By Ent. If this could be shown in Bold to highlight it might be better. "
" Very pleased with the car etc.. I didn't realise the rental was through "Enterprise" until I was in the office looking for ALAMO BY ENT, on reading the details again I saw where it said go to Enterprise, perhaps this could be highlighted more. The other comment I would make is that when we brought the car back as there was no-one available in the office so I left the car keys in the letter box, so I could not check the car over with anyone. I know there was nothing wrong with the car, but it would be nice to be advised that you are happy with the car. A text or email to confirm there were no issues would be a reassurance that you are happy and there would be no further charge. Otherwise I was very happy with everything. Many thanks. "
CARCASSONNE, FR - Reviewed by PAUL - 02 June 2015
" Excellent service, nice and friendly and really impressed with the quality of the vehicle "
AVIGNON, FR - Reviewed by DAVID - 01 June 2015
" Having ordered a Fiat 500 or similar, we arrived at the Enterprise office to be told that they had no cars available and we could take their small Enterprise van. If we returned two days later, they said, cars would be available. That however, would have necessitated a two-hour round trip from our base. So we were stuck with the van for 8 days. We were in Provence with a party of 26 friends, but we were unable to offer lifts to any of the organised events for other people in the group as the van had only 2 seats. When we returned the vehicle they asked if we were satisfied. Clearly, we were not satisfied, and received a 15% OFF ticket for a future Enterprise rental. They also had the audacity to ask if we had left the tank full of diesel. "
MARSEILLE, FR - Reviewed by GERSON - 01 June 2015
" Helpful staff. Very pleased with car. "
BORDEAUX, FR - Reviewed by AARON - 01 June 2015
" I booked through auto Europe but the car I requested was not available at the airport. I wasted 2.5 hrs of my holiday at the airport where my two small children and pregnant partner had to wait. I then had to make a local booking to get a vechicle suitable and need to try and get a refund off Alamo. I will be making a complaint as the whole process was terrible. "
" I booked through auto Europe but the car I requested was not available at the airport. I wasted 2.5 hrs of my holiday at the airport where my two small children and pregnant partner had to wait. I then had to make a local booking to get a vechicle suitable and need to try and get a refund off Alamo for having to pay £300 to auto Europe and then a furthe 520 to Avis who had a 6 seater vechicle available. I will be making a complaint as the whole process was terrible. "
BORDEAUX, FR - Reviewed by IAN - 31 May 2015
AIX EN PROVENCE, FR - Reviewed by JON - 31 May 2015
" They should check to see if cars are available before people arrive to collect "
" Would never use Alamo again "
LYON, FR - Reviewed by JOHN - 29 May 2015
" Did not have the car we booked, arrogant female assistant tried to fob us off with a Citioen C1, which was unacceptable, spoke in French about us to her colleagues - luckily I speak excellent French and understood what she was trying to do and say "
" see above - if Alamo does not have the car then they should supply another or offer compensation if down graded - at least 3 other customers in the office were experiencing the same problem "
MONTPELLIER, FR - Reviewed by MICHAEL - 27 May 2015
" Within a four day hire period we had to make two changes of vehicle, the first because of a non-functioning seat belt, the second because of a serious engine fault. I have been promised a rebate of two days hire: should this materialise, I shall feel compensated for the undoubted inconvenience. "
TOULOUSE, FR - Reviewed by JOHN - 26 May 2015
" Excellent service and a lovely car "
LIMOGES, FR - Reviewed by PATRICIA - 25 May 2015
AVIGNON, FR - Reviewed by GODFREY - 25 May 2015
" Excellent personal service at Avignon. Only complaint was that the car offered was larger and more complex than the one we ordered. However, by waiting an hour we were supplied with what we wanted. USA office found a car when direct enquiries of French suppliers produced nothing. "
" See above "
MARSEILLE, FR - Reviewed by RICHARD - 17 May 2015
BORDEAUX, FR - Reviewed by RICHARD - 14 May 2015
GENEVA, FR - Reviewed by PETER - 13 May 2015
" Car was much too big. Had requested a small car but that was all there was on arrival. "
PARIS, FR - Reviewed by ALVARO - 12 May 2015
" We prebooked car to be collected 10am, got there 9.45am but managed to get our car just before 11am and it was just 4 people before us, very slow sevice which delayed our journey.... "
MONTPELLIER, FR - Reviewed by LUCY - 08 May 2015
" This will be neutral until we have received a satisfactory response from our complaint. "
" We have filed a complaint regarding problems experienced with Enterprise at Montpellier. We had disgusting service on our drop off and would definitely not recommend this company. They reflect a poor and very unsatisfactory customer service on every level. "
CARCASSONNE, FR - Reviewed by JANET - 06 May 2015
TOULOUSE, FR - Reviewed by ADRIAN - 04 May 2015
LYON, FR - Reviewed by JAMES - 04 May 2015
" You are probably the best car rental broker I have used, and I rent frequently from you. I like the free cancellation facility and friendly telephone help desk.. One improvement would be to store credit card details to save re-entering each time. "
" Efficient and friendly staff (Pauline). They didn't have the car I booked but upgraded me and worked hard to find one that I was happy with. "
NICE, FR - Reviewed by JEANNE - 22 April 2015
" Excellent staff and service, explanation was very good - The hired car was good to drive Very happy with Alamo & will book with them again. "
" as above "
TOULOUSE, FR - Reviewed by CRISPIN - 20 April 2015
" I think it would be better to just include the cost of proper insurance in the hire price even if it's still shown separately on the billing process. that can be paid on line. This would save tension and time wasting when collecting the car "
" All of the staff I met were extremely polite helpful and efficient. In fact I'd say they were all charming without exception. I just feel for them when they have to reveal hidden extras as I witnessed with other customers. "
NICE, FR - Reviewed by ANTHONY - 20 April 2015
" very good Enterprise excellent "
" Excellent "
LIMOGES, FR - Reviewed by JOHN - 19 April 2015
" Good booking process - straight forward and value for money. "
" Due to the dilemma with air traffic control strikes we required the car for another week. Vince from Alamo/Enterprise car hire at Limoge airport was most helpful and had an excellent customer manner. Top rated service. Thank you. "
CARCASSONNE, FR - Reviewed by MARK - 10 April 2015
" This was a very easy site to use. The transaction was very smooth from start to finish. "
" The staff in Carcassonne was excellent they were very friendly, picking the car up was the smoothest car hire transaction I have ever done . It was the first time I had used Enterprise and I will definitely be using them again. "
NICE, FR - Reviewed by SHRAVAN - 05 April 2015
" Excellent value for money and very pleased with service provided by Enterprise Car Hire at Nice Airport. "
" Car was provided by Enterprise not Alamo. "
MONTPELLIER, FR - Reviewed by STEPHEN - 03 April 2015
" Everything was fine. "
" They were very good especially considering that the whole rental area of montpellier airport is being renovated at the moment. "
MARSEILLE, FR - Reviewed by MICHAEL - 26 March 2015
" Very easy booking process and an excellent price. "
" This was one of the most pleasant car hire processes I have experienced. No waiting time to complete the booking process and extremely pleasnt,helpful and efficient staff. The return was equally smooth and I would have no hesitation in recommending enterprise at this location. "
LIMOGES, FR - Reviewed by DEREK - 11 March 2015
" Insurance offers are confusing. "
" The Alamo desk was manned by the Entereprise agent and he and his assistant were very helpful and polite which made the whole exprerience dstress free "
TOULOUSE, FR - Reviewed by RACHEL - 11 March 2015
" quick and efficient "
" friendly "