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ALICANTE CAR HIRE REVIEWS
Car hire reviews in Alicante
Idylically laid out beneath its magnificent castle, Alicante is a picturesque seaside town and a very covenient gateway to the Costa Blanca tourist region. Besides its popular tapas bars and vibrant night-life, there's much to see and do in this charming coastal capital. The first thing most visitors do is take a leisurely walk (or the lift) up to Santa Bárbara Castle to enjoy some of the finest views of the city. This is often followed by an appetising al fresco meal at one of the many eateries lining the town's bustling La Explanada promenade alongside the harbour. After tanning yourself on one of Alicante's fine sandy beaches, it's time to visit the award-winning archaeological museum (known as MARQ), which recounts the city's fascinating story going back to pre-history.
With almost seventy years' experience in the car hire industry, Auto Europe is by far the best choice for your car hire in Alicante. As one of the world's leading vehicle rental companies, we currently operate in over 28,000 locations in more than 190 different destinations, including all the top pick-up points in the Costa Blanca region of southern Spain. We also offer our customers the lowest rates in the market and the widest range of cars, from low-cost/economy categories to the most luxurious vehicles available. With Auto Europe, you can pick up your car hire at Alicante Airport or any of our convenient locations in the centre of town, including Alicante Train Station. Check out the most recent car hire reviews in Alicante below to see what our customers think about their travels with us in and around Alicante.
AUTO EUROPE ALICANTE, SPAIN Car Rental Reviews
Average Rating for Auto Europe Alicante:
ALICANTE, ES - Reviewed by DAVID - 21 September 2025
" Was very impressed that the e Avis colleagues were waiting for me despite being so late "
" My flight was delayed and didn't land till 01.30am but the assistant was still waiting for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MELISSA - 21 September 2025
" Great experience & will use again. "
" Used Thrifty a few times - great customer service & lovely staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JULIAN - 19 September 2025
" Please stop using OK Mobility "
" Unacceptably long wait at check in and staff extremely slow, partly due to taking so much time trying to upsell. Also ripped off for 350 euros for a scratch that I think was an existing one (hard to tell as the car had a lot of scratches when we collected it). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ALISTAIR - 18 September 2025
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PETER - 16 September 2025
" Overall a very good experience. "
" Very good, and I would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GAVIN - 16 September 2025
" Second time using Auto Europe, good experience each time. "
" Counter staff on arrival seemed largely disinterested. Didn't have the class of vehicle I had booked as a manual and auto was an additional charge. Did offer a small van type vehicle as an alternative which was fine. Drop off was seamless. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 16 September 2025
" Very efficient "
" Very quick and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 15 September 2025
" All as the above and we look forward to hearing from you- thanks. "
" We used Auto Europe to book our car with- Hertz Reservation Number- L31227272D4- paid £217.17 for seven days- on arrival - September 4th 2025- I realised that I had forgotten take my Driving Licence- Hertz advised that my wife would need to drive as she had her licence- we have then been charged a further £348.23 on our debit card and were advised that £250 would be credited back and as yet we are yet to receive- the car was returned perfectly and with a full tank- can you please advise? Thanks "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 14 September 2025
" Very attentive staff, all well explained, very happy with them. "
" Great instructions, friendly staff, all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 13 September 2025
" The desk at the airport was seriously overcrowded and understaffed. Why should hiring a car take SO LONG! It was quicker to go to the desk in the multi storey car park. Heavy pressure to take out their extra insurance for €25 per day even though I already have excess insurance. "
" Very heavy pressure to buy their insurance and a huge €3,500 deposit taken. Car was in quite bad condition with so many x's on the damage report I initially thought I had to circle an x to indicate damage but all the x's indicated existing damage. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by DAVID - 12 September 2025
" All went well "
" Helpful staff at pickup and drop off. Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARRY - 11 September 2025
" Took out extra insurance with you - but wasn't needed as I was fined E260 by Keygo. How can they justify something that costs nearly 4 times the original price I was quoted without full insurance? "
" I was never told I needed a credit card before booking - fined E260 for not owning one "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by KEITH - 10 September 2025
" Wrong location for bus pick up provided by Auto Europe, spent an hour working out where to go. Also was 'guaranteed' max cost of additional driver but this was denied by Drivalia. "
" OK "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BENJAMIN - 10 September 2025
" As above and return process was chaos "
" 4 days after returning from holiday got a random charge of £63.90 with no email explaining the reason just deducted from my credit card "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JULIE - 09 September 2025
" Always friendly. Not pushy with extra insurances. "
" Always friendly. Not pushy with extra insurances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LUAN - 09 September 2025
" Very quick very smooth and staff were lovely "
" Very quick very smooth and staff were lovely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 09 September 2025
" All Great. "
" Better directions to airport pick up point would be nice ( a little map maybe) otherwise a perfect experience. great staff, great car , great price, great service, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JONATHAN - 05 September 2025
" easy, good. "
" Good, but didn't like the car compared to others we have had from them. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by LOUISE - 05 September 2025
" It should be made more obvious what to do when collecting the car and which payment options should be chosen "
" The payment options when collecting the car was not explained. I told the lady I already had additional insurance several times and said I didn't understand what the 2 different payment options were. She told me the first option was used by majority of people so that's the o d I chose. I have now funded up paying g an additional £115 that hadn't been refunded to my credit card "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 02 September 2025
" Auto Europe were fine but I'd strongly recommend that you either put a warning on Gold car rentals or stop them altogether. Just check online reviews of the company all 1 star max and many disgruntled customers. "
" Goldcar are not an honest company in my opinion. They hard sell insurance at the desk and claim excessive bank charges if we elect for the standard deposit. All false of course. The car condition report is bare but when you return the agent takes 10-15 minutes to go over the car picking up on many minute points. Luckily I took picture and video evidence to show the marks were already there. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MELVYN - 31 August 2025
" There is no point as I might as well go direct to these thieving car hire companies as it would appear auto Europe is pointless "
" I booked full insurance through auto Europe only to be told by gold car you are an agent and it doesn't count so it cost me a further 220 euros to insure the vehicle won't get caught again and as we stand now I'm still awaiting my fuel deposit which is also a rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KIRAN - 31 August 2025
" Very easy and simple. Highly recommended "
" Excellent service, car was perfect and staff were very friendly. Even cooled the car down with the air con running while we sorted the paper work. I would definitely use this service again and the price was great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 30 August 2025
" Every clear and concisely explained "
" Great service price and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 30 August 2025
" Excellent service, good choice of options, good price and a very positive experience all round. Long may it last! "
" Alicante airport car hire has been a minefield for many years. Car hire companies there have been trying every trick and scam possible to cheat their customers, so much so that we stopped hiring cars altogether. This August though we tried again, with Auto Europe who provided a car from Centauro, and this time it was a wholly positive experience. There was a long wait to get to the desk due to the number of customers but the service was very friendly (unusual in Alicante) and efficient, the car was immaculate and the return went just fine with no scams to suddenly find a new 'scratch' (we've had fraudulent 'discoveries' in the past, esp from Gold... something). This hire restores our faith (for the moment) in Alicante car hire and we will use Auto Europe and Centauro again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BENOIT - 28 August 2025
" So far no feedback from Centauro or Autoeurope "
" Unexpected charge - No answer from Centauro. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANNA - 28 August 2025
" Same as above "
" The car was excellent but the pick up was a long process. The counter staff were rude and very unhelpful "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 27 August 2025
" Auto Europe were ok to deal with. Had issues with Centauro. "
" I ordered and paid for an SUV or similar size of car. I was given a small hatchback (Toyota Corolla) which was small for me and passengers. It took long enough to get served so never went back after receiving car as already waiting an hour to get car and the person who was serving me never really cared. I was charged for fuel until I brought it back full which I did but still received £4 less than I paid. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ROSS - 24 August 2025
" . "
" I got charged for a full tank of fuel when that want what I signed up for so significantly out of pocket. The lady on the desk tried pressuring me into buying 468 euros of insurance etc even though I'd paid Auto Europe extra money to be covered. She then tried selling me a different car for more money followed by offering road side assistance for yet again more money. She seemed offended when I declined all of this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 22 August 2025
" We are frequent visitors to this part of Spain. This was the worst rental experience we have had in many years. "
" 30 minute wait to collect vehicle. The vehicle was not in great condition, dents and scratches on almost every panel. Worst of all the vehicle smelled heavily of cigarette smoke. We are all non-smokers so the smell was very unpleasant. Despite purchasing air fresheners we were unable to get rid of the smell. Vehicle was incredibly dirty inside and out, had not been cleaned for many months. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by NICHOLAS - 22 August 2025
" Overall pretty good "
" Car was the most damaged I have ever hired. Nothing major, but a significant amount of scrapes, dents and scratches "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by NEIL - 22 August 2025
" Can't fault auto Europe "
" Was charged an unexpected £100 for breakdown cover. I have rented from Firefly/Thrifty on numerous occasions and have never been charged for this before "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ERDIC - 22 August 2025
" I payed 50euros for nothing!!!! "
" At the end i payed 150€ for three days!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by STUART - 20 August 2025
" Easy "
" Clean car, quick pick up and drop off with the bonus of being within the airport "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BAHJAT - 20 August 2025
" Reasonable price and easy booking "
" No problem encountered Staff very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 19 August 2025
" Great experience using your booking system and website. "
" Lady who served me spent too much time attempting to persuade me to purchase the daily excess insurance. Got a little heavy and made me feel very uncomfortable and unnecessary. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 19 August 2025
" Easy enough to book "
" On arrival they tried to persuade us to take out extra insurance which we had already taken out with auto europe. We declined but we were concerned whether we would get our deposit back. They marked 3 scratches on the paperwork but when we checked the car over there were a lot more. We took photographs. We booked an SUV but they gave us a citreon cx4 which is not a hatch back and not what I was expecting but it did the job and was good on fuel. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by COLIN - 19 August 2025
" Decent little car at a competitive price. Very easy drop off experience. All monies (excess and petrol) refunded within 48hrs "
" Quick and easy. Usual attempt to sell you the excess insurance etc but a firm "no thank you" always does the trick. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PAUL - 19 August 2025
" Did not get the vehicle advertised "
" I booked a Peugeot 3008 for the boot space due to 4 people and 4 large cases but was given an Opel Mokka with a small boot and not enough space for the luggage. Also there was damage and when I picked it up there was a suspension problem. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by STEPHEN - 19 August 2025
" I spoke with someone in customer service that night and they were great, they made a note on the system and tried to assist. I understand thst the responsibility is with Mobilty OK and not Auto Europe. "
" Car was not available in collection, Was told my credit card wasnt working. I spoke to my bank and it was fine. In return I was told that they had cancelled the vehicle and I had to pay again from another company. I am currently requesting a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ANDRES - 19 August 2025
" quick and easy "
" quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAINNE - 18 August 2025
" Great communication "
" Collect car as normal all was good until I go to my destination to find out the lights and indicators were working from I picked it up (an indicator warning light pooed up). Drivilla advised me to find a mechanic, when I did find one the wires had been tampered with and had been pulled from the unit. Drivilla didn't care about this and were happy it was fixed "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by THOMAS - 18 August 2025
" Positive experience "
" Positive experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by RICHARD - 18 August 2025
" Brilliant with ease "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EDWARD - 17 August 2025
" Value for money was good "
" They tried to give us a smaller car then it stuck of cigarettes it was heavily scratched and dented. They even charged us extra for collecting because it was after 11pm. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ANTHONY - 17 August 2025
" Extremely disappointed "
" We picked up my car from OK Mobility. We've not happy that we waited over an hour to be served at the office. When we were being served we were told that they had no automatic cars, we obviously paid extra for an automatic car . I requested automatic as ive recently undergone open heart surger, qnd automaticwould put less stress on my heqling rib cage. When I told the girl serving us we wanted an automatic as that's what paid for or discount the cost to align for a manual car. Her response was very short and rude, "as we'd booked through a broker then we'd need to speak with the broker, or if we wanted an automatic then we could stand and wait until one was available". Bearing in mind we'd already waited 1 hour to be served and then to be told what we ordered wasn't available and there was no time suggested/given on when it would be. This was totally unacceptable, we had no choice but to accept the manual car on offer. When we arrived at the car, it was clear it hadn't been cleaned inside or out. This was extremely disappointing. We know this is a busy time of the year, but to be treated this way is not what we expect. We rent from Alicante airport once a month, and it's clear that go mobility are as good as the other providers. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by DAVID - 16 August 2025
" Excellent as usual "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 16 August 2025
" it was good apart from the airport queue "
" longest queue at the airport with the least number of representatives working on the stations, all other rental companies cleared their queue whilst we were still waiting, they had people working back office but they didn't come to the front stations to bump up speed - only downside of them "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICHAEL - 15 August 2025
" I did not have a good experience "
" I am writing to formally raise a complaint regarding my recent rental with Gold Car I had booked an Intermediate SUV class vehicle. As per my booking confirmation, the car described was a Skoda Karoq or similar (e.g., Peugeot 3008). However, upon arrival, I was provided with a Volkswagen T-Roc, which is a Compact SUV class vehicle--more comparable to a Peugeot 2008 than to the intermediate vehicle I had reserved. I immediately raised this issue at the rental counter with the representative I was dealing with. Despite my explanation, she insisted that the T-Roc was the correct category, which I know to be incorrect. It was clear to me that the intermediate SUV I had booked was not available, and rather than offering an upgrade (as per your obligations when the booked class is unavailable), I was given a downgrade. I therefore request a partial refund to reflect the lower class of vehicle provided. I believe this is a fair resolution given that: My booking was for an Intermediate SUV and I was not provided with one. I raised the matter at the time of collection but was incorrectly assured the downgrade had not occurred. The downgrade represents a difference in value and class between what I paid for and what I received. Please confirm receipt of this complaint and advise when I can expect my refund to be processed. I am happy to provide supporting documentation, including my booking confirmation and photographs of the vehicle provided. I look forward to your prompt response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by BRUCE - 14 August 2025
" Used Drivilla, several times now, just be sure of your rights. Ie returned vehicle as it had warning light, but tried to charge us extra for fuel. They asked us to return car!! Asap. "
" Well organised,just quiry about extra charge, but sorted. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DARRAN - 14 August 2025
" Easy booking process, good price "
" Had to wait a while at pickup, they try the hard sell with thier own insurance and claim certain damages are not covered via the insurance I purchased through Auto Europe, which was a lie. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by FRANCIS - 13 August 2025
" I drove the vehicle for a few days, but it was very noise to the point that it was affecting my health and impacted on my holiday. I contacted OK Mobility by phone to report this issue and find a solution. I was advised to go back to the collection point at Alicante airport which I did but unfortunately I was issued with another vehicle of the same make and model (Dacia Sandero) although I requested another make, of course within the same category and size. Unfortunately I was issued with the same make and model again and this vehicle had the same issue!! The staff at the counter explained that they were unable to issue a different make/model because it was a long booking( 14 days) and there was no flexibility. This was really disappointing. I have rented cars of the same category in Spain for many years and I have not had this problem. For example, vehicles such as Opel Corsa, Seat Ibiza, Peugeot etc etc. which are similar and within the same category. "
" I drove the vehicle for a few days, but it was very noise to the point that it was affecting my health and impacted on my holiday. I contacted OK Mobility by phone to report this issue and find a solution. I was advised to go back to the collection point at Alicante airport which I did but unfortunately I was issued with another vehicle of the same make and model (Dacia Sandero) although I requested another make, of course within the same category and size. Unfortunately I was issued with the same make and model again and this vehicle had the same issue!! The staff at the counter explained that they were unable to issue a different make/model because it was a long booking( 14 days) and there was no flexibility. This was really disappointing. I have rented cars of the same category in Spain for many years and I have not had this problem. For example, vehicles such as Opel Corsa, Seat Ibiza, Peugeot etc etc. Which are similar and within the same category. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JAMES - 13 August 2025
" Terrible terrible terrible, scamming normal people. Travelled all over the world and hired cars this is by far the worst experience never use gold car "
" Complete scam, brought extra insurance when hiring the car then at the desk told I have to buy more, usually would have argued but with two young children after travelling all day just paid it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by KADIATU SOROMUSU - 12 August 2025
" easy to book "
" They were trying to upsell their insurance quite agressivley although I had already taken out the additional premium insurance online They were doing this with other customers to so this put me off. The fact she said if you dont take our insurance we will have to put a £1050 hold on your credit card or if you pay 250 Euros for our insurance on top of your car rental you wont have to. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DYLAN - 12 August 2025
" I would only use providers who are transparent on their pricing and coverage. I would not recommend auto Europe to use Goldcar "
" Looks very cheap on surface, when you get to the airport we had to wait an hour before being seen by someone. At the till they tried to upsell everything under the sun and use scare tactics. As an example they said it was a £3000 excess for any damage and the excess protection I took out wouldn't cover it. Also tried to sell us an additional £225 insurance policy and also other add ons. Luckily I work in the industry but someone who didn't could easily be fleeced over £600. They take £200 for fuel deposit as well which wasn't never made apparent. They also tried to make me upgrade to a premium car and only moved on after saying no 3 or 4 times. The car we received was actually better than the upgrade they were trying to make us pay more for anyway I would avoid goldcar at all costs in future "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by DAVID - 11 August 2025
" See above, I would welcome any comments you may have. "
" When I collected the car there was no one around in the car park to do the handover, it was in a poorly lit car park so I made sure to take lots of pictures of the damage/scratches to the car which was fairly significant. Shortly after we set off I received a warning that one of the tyres had low pressure so I had to stop to put air in the tyres. Just after this on the same journey another warning came on the dashboard to say the engine coolant was low and needed topping up. It was only when we got on the road in the daylight that we realised the car had not been cleaned outside and was very dirty inside and clearly not ben cleaned since the previous rental. The petrol I also realised was only 3/4 full also, I returned it full as I didn't want any issues. I did try to call OK mobility on the day i picked it up to point these things out but was unable to get through. I didn't continue with this as I wanted to get on with my holiday. When I returned the car it was to a very well lit car park drop off point, the person who checked it in then challenged me with regards marks on the front bumper, thankfully we had taken pictures Prior to setting off so just showed him this and he accepted this. Finally, I was promised an email from OK mobility with my contract within an hour of getting the car and also dropping off, I have yet to receive either of these emails, they are not in any junk folder either. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by DAVID - 11 August 2025
" Generally positive with a couple of items which if I wasn't vigilant could have cost me more. "
" Generally okay. They tried to charge a higher rate for the child seats and additional driver than was noted in the documentation but did amend when I queried it. They have charged 400 Euros for a minor scuff on the bumper, I accept this as it must have happened when parked. However they have listed two items in the drop off document but only listed one on the diagram of the car. Not sure if this is to inflate the cost of the damage as they only pointed out one item on inspection. I am waiting for them to charge the damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MATTHEW - 10 August 2025
" Horrible experience. The only nice part was the man who checked the car over but took ages due to poor technology. The car had no aerial so radio didn't work and dents on every panel so had to spend ages videoing and documenting them all. "
" Counter staff spent the whole time trying to upsell through scare tactics. When we booked the Auto Europe website I ticked a box which I thought was to pay for insurance but the counter staff said we didn't have this. The website is clearly worded to miscommunicate what you actually get. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by KATRINA - 09 August 2025
" The overall 'full' insurance was excessive compared to other companies. an extra day fee was charged despite the fact I had booked to for the correct number of days. A 'premium location fee' of €136.87 was charged despite the fact that when I booked the rental the agreement was to pick up the car 'at airport'. VAT at 21% was then added to everything. Maybe the terms and conditions for Autoeurope bookings have changed. We were expecting to pay extra for the 'full' insurance but nothing like the amount we were charged. Flizzr were a complete rip-off. "
" A complete rip-off. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by YVONNE - 08 August 2025
" So easy to deal with "
" Brilliant company centauro. Don't treat you like criminals when you bring your car back unlike other companies who look for the tiniest piece of damage and charge a fortune "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SUSY - 08 August 2025
" I have almost always used Auto Europe, have recommended it to my friends frequently and I am sad and disappointed about this experience with Goldcar and with the subsequent process to get a refund when it should be obvious that I should not pay for a service that was not delivered (without even mentioning the emotional weight of that evening). "
" Hi, as I mentioned in two costumer forms already, Goldcar refused to rent the car I had already paid because of the state of my driving licence, that is accepted by the police and never caused trouble before. They acted with despise, threatened me in front of my three young kids and let us without a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JEFF - 07 August 2025
" Nice staff, good car, happy customer "
" Queue was a bit long at pick up but the staff all worked hard to reduce the wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by NEIL - 06 August 2025
" Good no fuss service "
" Great service. Good cars. No nonsense at pick up or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JONATHAN - 06 August 2025
" Aurtoeurope was fine, I wont use Centaora again "
" The pickup process was very slow and the hard sell on insurance was not nice. We were told that if we broke down we wouldnt get help, that the car was perfect with and brand new and would be inspected in the daylight as we were dropping off at 3pm and we probably have to pay something. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NEIL - 05 August 2025
" Although I booked the vehicle through you when I contacted you about not having received any paperwork or an email you just sent a stock email telling me to contact Centauro. Which from past experience with Centauro I know it is easier contacting the DEAD! "
" Although I've used my Paper UK driving licence all over the world to hire a car and even hired one from Centauro in April, where it was accepted with no questions asked. This time they came very close to not accepting it, making the experience very stressful! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by SIMON - 05 August 2025
" Very smooth experience from start to finish - lady who served us was really nice and efficient "
" Very smooth and definitely book with you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTINA - 05 August 2025
" I am still waiting for Auto Europe to sort out the discrepancy with the deposit. I haven't received a full refund of my deposit even though the car was returned in the same condition with a full tank of fuel. This has been documented and sent to Auto Europe customer service, but still I am waiting for a response. "
" Took over an hour to pick up the car from the terminal. Staff were slow and too busy chatting to each other, one pair even openly kissing at their desk. No clear directions to collect the car and wrong bay number written on the envelope which delayed me even further. Car was returned in same condition with full tank of fuel (confirmed by staff and paperwork received) yet still I was not given a full refund of my deposit and still waiting to see if I will get it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by JAMES - 04 August 2025
" Very clear details on the hire costs and pick up / drop off procedures "
" The car was almost new so very good condition. Drop off was out of office hours early in the morning and procedure was clear and no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JEFFREY - 03 August 2025
" Only reason for a 9 as opposed to a 10 is that whilst the rental was booked for 6 passengers, the confirmation said it was for a "van or similar" so I was a little concerned that it wouldn't be a 7 seater. Auto Europe agent confirmed via phone that it would be a 7-seater but it would have been more reassuring if the booking said this. "
" Very good experience. Queue at Alicante airport was short (most competitors were long, some ridiculously so). Rental provided to me efficiently. Return of car was very quick, Dollar checked the car there and then and signed off the return. Overall the pick up took 15 minutes including queueing, drop off took 5 minutes. I would use them again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEITH - 02 August 2025
" Would like to use them again "
" Brand new car. No waiting at the desk. No hard sell to buy their insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERENCE - 01 August 2025
" Quite happy with auto europe its Goldcar that is a problem "
" Goldcar are the worst hire company as they never accept the extra insurance and prepaid and charge extortionate rates for theirs, it took us over an hour to collect cars as every customer was disputing this payment, so we have paid twice for for the extra ins, we all paid a sum of £254,49 I have only had this with Goldcar, and I have been hiring cars abroad for thirty years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOSHUA - 01 August 2025
" Paid for the best insurance only to be told at gold car because we booked through a broker that we didn't have the best cover and it cost us an extra 250 euros when picking up the cars otherwise we would have had to have left a 1400 euro deposit and be liable for up to 3000 euros for any damages and no break down or key cover "
" Golcar themselves where okay but due to booking through a broker they charged us 250 euros extra for the top insurance otherwise we would have had to have left a 1400 euro deposit. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DANIEL - 01 August 2025
" Other than the insurance query all very good and would use again. "
" I paid for the bolster on insurance here but they still tried to charge me for this upon collecting the car at the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BOBY - 31 July 2025
" The car was nice but on the way after 15kms when i stop for the service after i have noticed that remote door locks doesn't work. I called customer service they advise me to go back to goldcar. I told the issue to the staff in thebl reception the lady asked me to take it to the technician on the next floor. As soon as I came back to the car to take it to the technician the car remote start to work??? I think when I told the issue to the staff, theyreleased some security on the remote! "
" The staff forced me to take the additional insurance. They told me there is no insurance for the car. I just paid the car rent only even though I have taken the collision damage cover ! I feel the staff was little rough too! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SEAN - 30 July 2025
" auto europe should remove OKMobility from their website "
" OKMobility lied about damage to the car upon return. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by CHERYL - 29 July 2025
" Poor "
" Waited 2hours to see counter staff and was charged extra hidden charges "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by GARETH - 29 July 2025
" Awful "
" Rubbish!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MARK - 29 July 2025
" OK Mobility are FRAUDSTERS of the LOWEST order They take bookings at alledged closing time 11 pm and charge 40E extra to pickup vehicles. Their stated hours are until 2AM They confirm vehicles are free from damage when returned and then claim vehicle is damaged after you have returned home. Fortunately I have 2 witnesses and a video to prove to my credit card company that they are SCAMMING SCUM "
" OK Mobility are FRAUDSTERS of the LOWEST order They take bookings at alledged closing time 11 pm and charge 40E extra to pickup vehicles. Their stated hours are until 2AM They confirm vehicles are free from damage when returned and then claim vehicle is damaged after you have returned home. Fortunately I have 2 witnesses and a video to prove to my credit card company that they are SCAMMING SCUM "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MICHAEL - 28 July 2025
" Overall pretty good, good value for money, just needs a bit of improvement. "
" Good. Car had alot of scratches and dents already, no rubber car mats provided. No breakdown cover had to pay 30euro extra. Difficult to find drop off location need bigger better signs, went round airport three times. Signs at airport shuttle pickup needed too. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KATHERINE - 27 July 2025
" I received the information from auto Europe that told me the vehicle was fully insured. I was invited to take extra level of insurance which gave me more advanced cover and said my excess would be refunded in the event of a claim. When we arrived to collect the car, we were told this insurance was not valid and that Auto Europe could not insure cars that belonged to Key Go. We had no option but to take insurance out with Key Go for an additional 150, otherwise we would be driving the car away with no insurance. This meant the price had doubled what we originally paid, so the car cost twice as much as planned. Auto Europe are very deceptive and I would never recommend using them. I am furious and it really spoilt out holiday. "
" Ok "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TINA - 27 July 2025
" It's all above. Sack the idiot who was at drop off and you would get a 10/10 "
" Brilliant collect. Man who was there for collection simply shot and rude. States he could not take my card without the inital sheets (wrong) he did not know the damage without the sheets (wrong) told me to get the car keys from the car and walk back to the desk JUST so could sit there playing on his phone until I insisted he came and checked the fuel and damage. Which he eventually did. Total idiot and ride bloke at pick up lovely and helpful "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ANDREW - 26 July 2025
" Pick up delay reflecting my score "
" Long wait to br picked up from airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CLARE - 26 July 2025
" Sally like other booking sites you make out that the insurance is good to go and it's not. You charge for premium insurance and it's basically a total waste of money as when I got there Centauro don't recognise it and I had to either pay a €1450 deposit or I had to take out there's. Frankly it's fraud but hey go I won't use you again as it would have been cheaper to book direct with centauro. I only used you as it appeared to be proper cover. Lesson learned. "
" They are great, always use them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HEATHER - 25 July 2025
" As above: the extra charges were not made clear, and I what I was led to believe was full insurance that I took at time of booking was worth nothing "
" Despite taking out what I believed to be full insurance at the point of booking I was told that this was not adequate and that if I had an accident I would need to pay the first €1300. I was coerced into taking out extra insurance at what I was told was €80 ( put ended up being over €100 after tax and VAT) and had to pay €150 fuel deposit that took 3 days to refund to my account after drop off: Total con would NEVER use again "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SPENCER - 23 July 2025
" Easy booking experience. "
" Car was good but pressure selling by the staff wasn't "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOSEPH - 22 July 2025
" Very easy to select and book the cars. "
" The staff are very friendly and make the collection and drop-off very easy. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAHAM - 20 July 2025
" I am disappointed that I was not issued with the class of car I had booked with the representative offering me an additional cost upgrade in respect of the class of car I should have been issued with. The vehicle I was issued with was a perfectly good car however not the category of car I had booked. "
" I had booked Peugeot 2008 or similar sUV vehicle class however on arrival I was given a Dacia Sonderro the car itself being well appointed with no issues. I was then offered an upgrade to a Renault Captur for an extra 3 euros per day. I did not take the option of the upgrade as the Renault Captur was within the class of car I had initially booked. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GAVIN - 18 July 2025
" As I have been using car rentals for the last ten years in Spain, I had a great experience no hassle from start to finish.. "
" Great job no issue got my fuel money back the following day had major issues with the car company I used last year no issue with centauro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 17 July 2025
" Stressful day all round. "
" Collection desk a joke no info of what your suppose to do another customer told us what we needed to do who was told himself by another customer after entering booking reference twice it would not accept number but had an option for name it then printed ticket got called up to desk only to be told they can't do nothing without entering a booking reference into machine so had to go back and try again 3rd time lucky it then printed another ticket and we had to wait in queue again 90mins later number called filled out some paperwork paid for full tank of fuel and just given keys and a location took pictures all round car and milage to empty for fuel we returned car wilt more miles to empty and photographed it was told on drop off fuel money will be refunded Monday in talks now with auto Europe as full refund not received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GARRY - 16 July 2025
" You messed up my booking (sent to Goldcar in the wrong name) you did sort this in the end but it meant i had to get another vehicle which delayed me by a couple of hours. The guy who did my rebooking was great, couldn't have been more helpful. I was also charged 17 euros for the call back to the UK to speak to yourselves, can someone let me know how i go about getting this reimbursed please? "
" This is my second time with them, neither of them are great experiences. Staff are rude, unhelpful and aggressive trying to sell you insurance you don't need. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HARRIET - 14 July 2025
" Customer service are uniterested in the miss selling of car insurance and breakdown cover by the rental company and total rip off and taking advantage of tired families at the airport. AVOID "
" Hard sell of breakdown cover on one car and missold full insurance package on second car 70 euro weeks hire became 336, Rude staff at Alicante. AVOID "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARK - 14 July 2025
" Great car. Nice staff. "
" Smooth operation with no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 14 July 2025
" Best experience in 20 years "
" Perfect- will book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 09 July 2025
" Easy to book, good communication during and post rental. "
" Very rarely am I able to give a positive comment about car hire in Europe but this time it was superb. Very helpful, friendly ( often not the case) and efficient at the desk. Good communication whilst in country. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEKSANDR - 08 July 2025
" good car, good price "
" smooth with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DUNCAN - 08 July 2025
" Great selection of vehicles at competitive prices. "
" Quick and easy airport transfer. Good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARBARA - 06 July 2025
" Very disappointed we were not advised of the new pick up point in the airport we had two babies with us and waited for 2 hours continually trying to phone auto Europe but no answer!! Eventually after walking round we found the new pick up point. We reported this yo Drivalia and they said Auto Europe should have informed us the pick up point moved 3 months ago. "
" Perfect as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KINGSLEY - 03 July 2025
" Always book through Auto Europe "
" Very professional; new car; hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 02 July 2025
" Very unsatisfied about the insurance situation "
" I paid up front for extra insurance which I was informed would cover everything which means comprehensive. On arriving I was informed I only had 3rd party and had to pay extra. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 01 July 2025
" Better service from numerous other rental providers, our worst experience in 20 years of traveling to Spain "
" Car was under powered, no cruise control, staff on pick up slow, staff in drop off office rude, but drop off inspection ok. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 29 June 2025
" Much better than last occasion when with Goldcar too. The person on the desk was rude last time, but all good this time "
" All good except the car had suffered damage on pick up. Not a problem for me but could have for others. The damage was noted by Goldcar info provided so now issue upon return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by DOUGLAS - 28 June 2025
" Car was not up to standard expected. Had areas of damage marked on print out when I arrived but on inspection by myself there were several other areas of minor damage. These were picked up on return. Fortunately I had taken photos on my mobile to prove their previous existence otherwise they were taking off my 1,200 euro bond. Staff were not helpful and vehicles poor. "
" Car was not up to standard expected. Had areas of damage marked on print out when I arrived but on inspection by myself there were several other areas of minor damage. These were picked up on return. Fortunately I had taken photos on my mobile to prove their previous existence otherwise they were taking off my 1,200 euro bond. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by BOHUMIL - 27 June 2025
" Great satisfaction "
" Centauro is very reliable car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CARL - 26 June 2025
" I will be wary of the suppliers you use in future or might not book with you again as the saving was not worth the holiday being ruined. "
" Staff very rude and continually threatening to charge extra costs. On arrival I extra costs entered onto bill without telling me which I challenged and the staff member then was very unpleasant. On return they said I was responsible for a small scratch on the rear bumper which I had not caused. The car had done £26k km. They then gave me a long lecture because the un-manned petrol station I used to fill up did not issue me a receipt. All in all very nasty experience even though I took the car back in perfect condition. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ADRIAN - 25 June 2025
" Altogether hassle free "
" Car nice and clean, staff helpful, service smooth and efficient enjoyable experience throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JASON - 24 June 2025
" Best car hire experience yet! "
" Easy to collect and drop off. Car was exactly what we needed at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEVEN - 22 June 2025
" Easy to book with. Good communication. Price. "
" I have rented x3 times this year. First two occasions were fine. No problems on return with prompt refund of deposit. No hard sale at desk. On the third occasion the process was pmuch the same experience, except after return to the UK i noticed a few days later that my Credit Card had been debited to the amount of 64 euros, no explanation provided by any means of communication. This has obviously left a bitter taste in the mouth, with me now having chase up this "Extra Charge". As a footnote the paperwork/ returns form was all cleared as " No extra charges " anywhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 21 June 2025
" Competitive pricing, fuss free booking. "
" Gold car staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 20 June 2025
" Great , honest company unlike some Spanish rental companies. NO hassle .straightforward to deal with. "
" Grea "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 20 June 2025
" Not happy "
" The car wheel rim was damaged at pick up resulting in a slow puncture. The tyre ended up deflating and I was charged for a replacement tyre. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MARK - 19 June 2025
" I would use Auto Europe again to rent a car. "
" The condition of the vehicle matched what the paperwork said. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HEIDI - 19 June 2025
" Good experience collecting was easy and the car was ready for us. Returning was also very easy very polite staff at both ends. "
" Good experience both taking and returning the hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 18 June 2025
" The car was a pleasure to drive with plenty of space. We had no problems "
" Pick up and drop off worked fine. The car Mitsubushi Colt was a very nice car too. No problems experienced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RENE - 18 June 2025
" No complaints with autoeurope "
" First car picked up had service light on. I rejected this car and they gave me a second one but they forgot to authorise my exit out of the car park so I had to go back to remind them. This resulted in over an hour delay from pickup to finally leaving around 1am with a sick wife and a 6 month old baby. Several days later, the second car also displayed an engine light and the engine started to make a whining/grinding noise under load. I looked up the closest Thrifty depot from my accommodation which was central Valencia according to google. When I arrived there, the attendant said this was Hertz and I had to go to the airport, despite my explaining about the car's mechanical condition. She was dismissive and rude. I drove to the València airport and a thrifty employee called Alberto provided me a replacement car. Although the car was dirty, I was assured it was mechanically sound. Whilst driving home on the motorway, the car's handling felt strange so I stopped to check the tyre pressures. The front tyres were overinflated at 46psi and the rear tyres were dangerously under inflated at 19 and 21 psi. This is an appallingly negligent safety issue. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by BRIAN - 18 June 2025
" No hassle unlike other car hire Companies "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 17 June 2025
" very easy to book and great prices "
" great car and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 17 June 2025
" Booked very easy and reasonable , "
" Staff very attentive and helpful . I would definitely use KeyGo again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 16 June 2025
" Everything went smoothly with the booking, it is Centauro that I have the issue with. In fact I've booked another car through yourselves for collection at Alicante airport on 5th July but this time with Drivalia "
" There were two issues I had with Centauro :- 1) Was the 'wait time'. We arrived at the desk at 10.45pm, we received the car keys at 12.55pm. There were only two members of staff and a huge number of customers waiting. When we arrived at the desk and took a ticket, there were 15 people in front of us. The staff were very courteous and polite but it is the company's responsibility to have a suitable number of staff on the desk. They have all the information and know how many cars are being collected that day and at what times. 2) We arrived at the desk at 10.45pm, the cut off time for Centauro's 'out of hours charge' of E40.00 is 11.00pm - As it took of 2 hours before we got served, I was charged the additional E40.00. Personally I think this is totally unfair, I arrived (and took a ticket to prove the time from the machine) on time, I kept to the terms of their agreement. Centauro were the ones at fault due to the lack of staff - Please can someone explain why I was charged this additional fee. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 16 June 2025
" Everything went smoothly "
" No water in windscreen washer of vehicle otherwise ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by NORMAN - 16 June 2025
" X "
" Z "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by RONALD - 15 June 2025
" We got to Spain fairly regularly, and will find other means to hire a car. Hertz are bandits, and we think your other vendors will be the same! "
" On the 7th June I sent your company an email and pictures showing marks on the car and a picture of the dashboard with the tyre pressure light on, we had inflated the tyres and had a puncture repaired and still the light was on there was also a knocking noise coming from the back. We have received an email for damage to the car which we did not do, as in pictures sent to you on email 7th June. We come to Spain on a regular basis and this is the first time we used your company. I am very disappointment in your company and will never be using you again and will be making sure that I express my views on social media and make sure none of my family or friends use your company. I am not in the habit of complaining but I am so disgusted and disappointed with your company and you have the audacity to charge me for damage which we did not do. Check your emails on 7th June from email address edith698@yahoo.com Please do not reply to this email I do not want to hear any excuses from your company of the treatment we have received. This was our complaint to Hertz. We have not received any feedback. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CESARE - 13 June 2025
" Perfection in every way. "
" Best car rental at Alicante airport by far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IGOR - 13 June 2025
" Very good experience. New car, no queue in airport. Very polite stuff. "
" Very good experience. New car, no queue in airport. Very polite stuff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 13 June 2025
" fast check out and easy return with no problems staff first rate service. "
" first rate service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEN - 11 June 2025
" Easy to book & consistently in the top tier for costs "
" Usually have Goldcar wherever we go. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NIKOLAS - 11 June 2025
" Booked a second car straight after the return, will be my first choice going forward, both Thrifty and Auto Europe "
" Easy pick up, no hard sell insurance rubbish. Car needed a wash, but otherwise ok. Drop off excellent, no searching with a magnifying glass for tiny non existent damage. Booked a second car straight after returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by RALF - 11 June 2025
" I like Autoeurope and use you guys for years "
" I have to wait almost 1 hour to get the key for the car. Stuff had all the time in the world while lost of people waiting. Also they have a system in place which preferred customer who booked directly with them rather than using a third party e.g. Autoeurope "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by MARIA - 09 June 2025
" Excellent "
" I had a booking with Thrifty and the car I was given was far better than what I had booked. The service given by Jorge S was great very useful information. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NEIL - 06 June 2025
" Faultless "
" Excelente prices easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 05 June 2025
" My MG car was ideal and the Goldcar team provided all the support required "
" My car eqas perfect for our needs. Our rental pick up took place on time and all staff were helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SCOTT - 04 June 2025
" Great experience would use again if visiting Spain "
" Smooth service from start to finish. No pushy sales and short wait time when picking up and returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DANIEL - 01 June 2025
" Faultless as usual "
" Counter staff very pushy of their extra insurance despite telling them I have it with auto europe. His attitude completely changed when I insisted I did not want it. He also told me how I had to rate the experience with him, which I did not. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DENNIS - 28 May 2025
" See comments above - we will look at different rental company in future. "
" Had reserved an automatic vehicle (VW T-Cross) or similar. Was offered a large SUV Hybrid - next size up,as nothing else was available. Knowing the area that we were staying in, this was far too big for the roads, making driving an ordeal, especially as the car was set up in Danish. The car had seen plenty of action and we have several pictures of all the dents, scuffs and scratches( to prove that we did not do them). The drivers side floor carpet was completely worn through! It seems that they just dish out cars on the fly with little regard to what the customer required. It was 'take it or leave it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by IAN - 27 May 2025
" All good. Didn't particularly like the HYUNDAI, too many audio prompts! Tried to switch them off without success. Much prefer KIA or a FORD FOCUS "
" All pretty straightforward "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PHILIP - 27 May 2025
" See comments about firefly "
" Totally confused at the airport as firefly is now Thrifty so it would help if you keep customers updated even on your survey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 26 May 2025
" We will be putting in a complaint due to our experience. There is a disconnect between what we agreed and paid for via AutoEurope, and what Wiber asked from us. A stressful situation. "
" They said that the extra cover for the vehicle that we purchased via Auto Europe was not valid, so made us re-buy. And they charged us for extra mileage despite us paying for unlimited mileage via Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JOHN - 25 May 2025
" Great "
" Great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 23 May 2025
" The scaremongering is awful and way over the top regarding all inclusive insurance. I do appreciate that they must make it perfectly clear what the potential insurance implications are. "
" Pick up experience awful. Desk lady rude, noting I have not taken full insurance via Goldcar (I had with Autoeurope). Also note that on previous 17 occasions I had not taken their insurance. Hard and rude attempt to scare and sell, must be on high commission rates! Drop off experience fine, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FRANCIS - 22 May 2025
" Dear team, It is very disappointing that Auto Europe is providing incorrect information to customers. I spoke to the Auto Europe team on two occasions prior to travelling to Alicante on 29 April and I was advised that I would need to present an International Driving Permit at the desk to collect the vehicle in Alicante. This information is also included in the car rental voucher issued by Auto Europe. However, the International Diving Permit was not required by the car rental company. Hence, it appears that I was missinformed by Auto Europe and this is not really acceptable. I had to go through the inconvenience and expense to obtain an International Diving Permit in the UK prior to travelling and this was not necessary. I would ask that this matter is reviewed and rectified as soon as possible so the information on future vouchers reflects the requirements correctly and accurately. I would also like to be reimbursed for the cost of the International Driving Permit and compensated for the inconvenience caused. "
" Dear team, It is very disappointing that Auto Europe is providing incorrect information to customers. I spoke to the Auto Europe team on two occasions prior to travelling to Alicante on 29 April and I was advised that I would need to present an International Driving Permit at the desk to collect the vehicle in Alicante. This information is also included in the car rental voucher issued by Auto Europe. However, the International Diving Permit was not required by the car rental company. Hence, it appears that I was missinformed by Auto Europe and this is not really acceptable. I had to go through the inconvenience and expense to obtain an International Diving Permit in the UK prior to travelling and this was not necessary. I would ask that this matter is reviewed and rectified as soon as possible so the information on future vouchers reflects the requirements correctly and accurately. I would also like to be reimbursed for the cost of the International Driving Permit and compensated for the inconvenience caused. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GARY - 20 May 2025
" My car hire was and has always been very good. If you find a problem with a carcafter pick up Goldcar are very good in accepting and correcting the rental record "
" Always helpful on pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 20 May 2025
" Quick and easy "
" Best car rental company I've used in spain quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PATRICK - 19 May 2025
" Straightforward booking. Speedy refund on cancellation. I wouldn't hesitate to recommend. Thank you Auto Europe. "
" Counter staff pressure selling their insurance! Everything else was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 18 May 2025
" Great experience, new office speeded up the process, no hidden costly surprises, unlike Goldcar one to stay away from "
" Excellent customer service quick pick up and drop off, even better now with the new office open "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EUGENE - 18 May 2025
" To Picking up the car and dropping back the car everything when smoothly "
" Everything so easy and everyone was so helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEVEN - 18 May 2025
" I have rented twice with Thrifty within the last 6 months. First time round the vehicle was virtually new (104 KM) with no damage reported on vehicle check sheet. Second time round vehicle surprised me as 57000 KM and what vehicle check sheet reported as having 17 notable marks. I spent 30 mins documenting on my phone by way of dated photos what i could see as new unrecorded damage. In particular a large scrape of paintwork on the underside of the bumper which apparently was untouched according to the vehicle check report. I was only able to share these images on return. In fairness to Thrifty and the returns staff who checked the vehicle back in, they agreed with my findings stating " no new damage" commenting that the vehicle had a long mileage history and would not normally be still within the fleet of vehicles for hire. "
" Staff overall have been very efficient, (Alicante Airport office) also friendly, so top marks there. Nothing really much else to say other than what i have included in my comments about the particular vehicles rented. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by CLIVE - 17 May 2025
" On return of the vehicle the OKmobility agent appeared to be on some kind of bonus to find faults with the vehicle. The agent claimed there were some scratches. However, these were so insignificant they were not discernible on any photograph.. After returning home I received a email from OKmobility which appears to be claiming €1,200. I have tried three times to call OKmobiliy without success., I have also emailed them but have had no response. I am totally disgusted with the whole package provided by OKmobility "
" OK Mobility counter staff are clearly on some kind of bonus to sell additional insurance. When this was declined they were very unhelpful. They informed me I had been allocated a Jeep Renagade. I asked what other vehicles they had and was told this was the only vehicle available . On collection it was clear that the vehicle had not been cleaned either inside or out. I was not informed that the vehicle was a plug in hybrid which required recharging every 50km. This required me to have to pay to have a charging point installed at my property as without a charged battery the vehicle was very uneconomical on fuel. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by ALISON - 13 May 2025
" Seemless "
" All round excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IVOR - 10 May 2025
" I have been charged for additional insurance cover which I did not request and presently in correspondence to retrieve these monies. Pending future legal correspondence. "
" I have been charged for additional insurance cover which I did not request and presently in correspondence to retrieve these monies. Pending future legal correspondence. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by SIMON - 05 May 2025
" Auto Europe all good. "
" Overall ok but was told at pick excess was €3000 not €1500 and wanted a further €160 for insurance to lower the excess. Van still had rubbish in from previous use. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by GARY - 05 May 2025
" See 3 above "
" Bar having to wait 1 hour to be served my rental was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DANIEL - 29 April 2025
" X "
" The rental was good but they charged us €400 for a scrape on the underside of the bumper which we had no way of checking. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEXANDER - 29 April 2025
" Will never use again "
" The people on the desk took nearly an hour to process a single customer. When I reached the counter they demanded I had a physical credit card in my name to confirm the booking. When I tried to book directly I didn't need the physical card. They're scam artists that hate the fact I used a 3rd party booking company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by NIGEL - 22 April 2025
" Excellent service. "
" Very Good service and i am trying to book again for August. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 21 April 2025
" Okay as long as your prepared to reject their excess insurance. "
" No issues except the assumption at their reception that I was almost obliged to accept their extra very expensive excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 20 April 2025
" Read above "
" I hire cars on a regular basis in Spain, fully comprehensive insurance for 1 - 3 days is normally around €40, gold car charged me €90....... never again "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PETER - 16 April 2025
" AutoEurope are very good when placing orders and making amendments. I have found that when there are issues, AutoEurope support is limited. "
" When booked with AutoEurope, Hertz Car Excess was 1,106.78 (in contract voucher). Onpickup, Hertz refused to honour the voucher excess amount and increased the excess to 1600 euros. There was nothing I could do about this and had to accept the increase. During rental, the Car Battery went flat after being parked for 4 days; required assistance to boost battery. I would not expect the battery to fail when parked for just 4 days. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JOHN ROBERT - 15 April 2025
" All excellent "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TRACEY-ANNE - 15 April 2025
" Easy to negotiate website. Nothing is hidden on Auto Europe. One to trust. "
" Straight forward and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MICHAEL - 14 April 2025
" All good "
" All good but took extra insurance out which was quite expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 13 April 2025
" Never rent from Avis I have been renting a car in Spain for more than 20 years a this is the worse service I have ever had "
" When I picked the car up I Was pressured into buying more insurance even though I had full coverage when I retired the car and this Was after waiting 50 minutes the be served, when I dropped the car off the staff tried to say that there was more damage on the car with was already there when I picked it up Discussing "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PAUL - 12 April 2025
" See above. No complaints whatsoever. "
" Staff were excellent, we were not aware of the change in pick-up location (only a few parking spots from when we were there in February) but once staff realised they informed us immediately and sent someone to collect us. Excellent! It was our fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 10 April 2025
" As above "
" Very good value but would prefer to pick up at airport and not have to be transfered by coach "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 09 April 2025
" n?a "
" The only drawback was the lack of signage at the airport, directing you to the shuttle bus. Once organised all of the staff were helpful and courteous, did get moaned at for leaving crumbs in the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NEIL - 08 April 2025
" No upselling, just a great value rental car "
" Great cars at a great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 07 April 2025
" All worked well, no hitches & great value through Auto EUROPE "
" Pretty straight forward "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by BRIAN - 04 April 2025
" Our next rental with you is with Thrifty, so I hope we have a better experience "
" Car had so much damage at pick up that we spent 30minutes checking over the paperwork and videoing the damage. We were charged €122 on return of car for a mark on the wing mirror they say was not there when we collected. Absolute rip off. We use you a lot as we have a villa in Spain and this has not happened yo us before. Will never use or recommend Europcar again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JOSEPH - 03 April 2025
" Speedy check in and check out. "
" Speedy check in and check out. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 31 March 2025
" Your directions on the voucher to the Drivalia minibus pickup point are incorrect. They no longer pickup from where we were directed to at bays 3 and 4 at the bus station at Alicante Airport. They now pickup on the road next to the car park opposite the Tabaccos sign. "
" They were very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by RONALD - 31 March 2025
" Ok but see comments above. "
" Car was not very clean. Drop off was chaotic since there were no instructions at the office( closed) on 4 th floor. Otherwise all ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MARTIN - 30 March 2025
" I have sent an email to Autoeurope about the problem above many days ago and am still awaiting a sensible reply! "
" Previously told Autoeurope and Goldcar no proper print out of Contract. This is 2/2 use of Keyngo this has happened. I had to go to office get a print out of the Contract. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRYAN - 29 March 2025
" Auto Europe provided a very good price & Goldcar a very good service. Both as usual - both highly recommended. "
" Auto Europe provided a very good price & Goldcar a very good service. Both as usual - both highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAMIEN - 28 March 2025
" Great rental through Auto Europe & Thrifty. Very pleased & good service. "
" I was very impressed with Thrifty at Alicante Elche airport and will use them again. The check in staff were friendly, courteous & they gave me a good car. Return went smoothly too. Big thumbs up from me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LISA - 28 March 2025
" Very simple to use to get th best car at the best price "
" I have tried a few companies at Alicante airport and I found Centuaro the best, so will use moving forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 28 March 2025
" Key 'n' go so easy to use. Quality of cars from Goldcar has been below par, both recent car bookings I have received cars that have been accident damaged. "
" 2nd booking in a row that I have received a vehicle that has been accident damaged on collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by CHRISTOPHER - 27 March 2025
" Easy to book simple to understand website. "
" The ladies at car inspection and at the counter were very helpful. Great car and great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GIOVANNI - 25 March 2025
" Good range of cars at competitive prices. "
" The main negative experience was due to the excessive pressure received when collecting the car from the Drivalia representative to sign up for their CDW excess reduction protection despite having my own comprehensive global annual CDW excess contract. I did not sign up for their protection and it was clear that the Drivalia representative was not happy. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by BJORN STENERSEN - 25 March 2025
" No information that drop off was on floor 3 , all signs said floor 4. Ok had to walk to desk and they told me to go to floor 3. Extremely time consuming and irritating. "
" Keddy is good. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PAUL - 25 March 2025
" Excellent easy to book online, notification by email instantly. Will definitely keep using Auto Europe "
" Great customer service both picking up and dropping off the car, no nasty surprises like Goldcar (robbers). Even had a car upgrade the last time excellent will definitely keep using Auto Europe to book my cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 23 March 2025
" Excellent "
" Excellent car rental. Very good price. Always use you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 20 March 2025
" It was fine. The MG4 is not a comfortable car though. "
" who or what is Keddy? "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WAYNE - 19 March 2025
" /great value, a super car, and very efficient drop off service "
" All aspects of the hire were great apart from a bit too much pressurized selling of insurance products at collection "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PETER - 18 March 2025
" I can't put anything in here because I'm disgusting with your no response "
" First I'm disgusted with this company I arrive in Alicante at 19.50gmt. I put my clock forward to 20.50 eu time. I find I have to find a pick up point where I find at 21.30 then the pick up transit turns up at 21.55 and the driver says I'm sorry your flight was delayed and said now you will have to pay another 40 euros as its Out Of Hours. Cheating bastards. I've look at there out of hours and they say from 23.01 to 07.00. Secondly I have reported this to you and your reply is insufficient as you to say oh wait till you get back home, very disappointing with your no response "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by STEVEN - 15 March 2025
" Excellent little site. Good prices with clear communication, arming you whether seasoned or first timer with any pitfalls you may encounter to make hiring a more pleasant experience. "
" Overall a very good experience was had with Thrifty. The car was a medium size and was virtually new. The staff member who dealt with me was efficient whilst not being too pushy about any extra insurances for which i had cover personally, so declined all. On a local level at Alicante Airport signposting to Thrifty was dreadful, with seemingly no one having ever heard of this company ! Even when in the car park where vehicles are accessed they appear to have a small temporary office whilst preparing for a move into larger premises which will still be within the car park levels. Lift levels of airport and car park do not correlate. Nothing new here. One quirk is that they dispatch you to your vehicle with paperwork and key and ask that any damages longer than the pen mark they mark on the paperwork you capture (dated) on your phone BEFORE you leave the car park. This is done by yourself, without the presence of a staff member. So be thorough. Inside and out. Obviously a staff member is in attendance on return of vehicle. Full Full fuel policy, with fuel RECEIPT needed on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY ANTHONY - 12 March 2025
" Will use again through yourselves. "
" Used several times. All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by WALLACE - 10 March 2025
" Hassle free experience at pick up other than an overemphasis on the risks of just relying on my own comprehensive insurance and how much would be charged to my credit card. "
" Hassle free experience at pick up other than an overemphasis on the risks of just relying on my own comprehensive insurance and how much would be charged to my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 08 March 2025
" Great experience!... "
" Very quick and easy car collection...Good choice of vehicle...Great!.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SHAUN ROBERT - 06 March 2025
" good selection of vehicles and easy to book "
" easy to find and easy to deal with "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 05 March 2025
" Always easy to book through your website - and can easily make changes if needed "
" No issues at all. Good service and a nice car. Only niggle was that there was no aerial on the roof - stolen or removed by staff - so the radio reception wasn't good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 04 March 2025
" I trust Auto Europe will respond to me directly, the absence of a satisfactory response will impact my future choices for hiring cars through Auto Europe. "
" Car collected Alicante airport on 25.02.2025 at around 12 noon as per contract. Ok Mobility Staff member was too pushy attempting to sell additional insurance, despite my explanation I had purchased cover through Auto Europe, the female staff member informed me I had insufficient cover, and for peace of mind, I should pay their insurance for an additional €300.00. I politely declined and this had a direct affect on how the staff member dealt with me, becoming increasingly brash and unhelpful. Approached hire car, white DS Crossover index Z937 LXH and was astonished as to how much body damage the car had including multiple paint damage, scuffed wheels and a badly damaged rear offside tyre. I complained to male staff member who looked at the damaged tyre and told me it was fine and perfectly safe which clearly it was not. I requested a replacement car and was informed the was no replacement car available. Outcome, car driven to La driven at iow speeds not exceeding 60KPH through fears that damaged tyre was totally unsafe. Very dissatisfied! Car returned safely to Alicante airport on 01.03.25 with no further incident other than the considerable stress caused by driving a car that in my opinion should not be offered for hire purposes.. I am extremely disappointed with the service received. I have booked a car through Auto Europe for 3rd May to 10th May collecting from Kerry airport reservation number PTC125991, I sincerely hope my experience will be much improved. I have kept a copy of the recording I made of the hire car collected at Alicante airport should this wish to be viewed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by SIMON - 02 March 2025
" Very happy "
" Good car. Finding the office was challenging! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 26 February 2025
" All very good. "
" All very easy. And great car for money. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DARREN - 25 February 2025
" I will never use Goldcar again. "
" The vehicle given to us had an extensive amount of damage/scratches so we comprehensively videoed all of it upon collection. We have previously been advised to take photos and videos of any damage. By the company. On return the vehicle was soaking wet but the staff member went straight to the bonnet and shone his torch and began wiping the water and honed in on a single scratch. He was adamant that this scratch was new we had video footage showing the bonnet which showed several scratches all over the bonnet and some were far worse than the one he identified. He claimed they had no record of any scratches on the bonnet which was clearly incorrect from the video taken at the time of collection. He claimed that we shouldn't have taken photos or videos as it's not accepted and we should have got a staff member to record it. Going against previous advice. He was quite forceful but then upon studying the video again he changed his mind and said he wouldn't put it through after all and made a big thing as though he was doing us a big favour. We have since had an email telling us we went over the allowed mileage and they had charged us a small fee. Again this was incorrect the dates clearly show we had the car for 5 days but they had incorrectly recorded it as 4 days. This company have shocking customer service and I will never use them again. I have used them several times prior to this and thought that the bad reviews they get were maybe a little harsh.However I strongly agree with all of them now. A terrible company. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by DAVID - 25 February 2025
" I have had super service from auto europe for many years and will look forward to many years to come. 5 star service "
" Easy process for car collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HENRY - 23 February 2025
" Good service, but awful car. "
" The car wasn't clean and was not anything like the car we had requested. We had asked for an Opel Mokka but were given a Jeep, which had very poor visibility. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by ALAN - 21 February 2025
" Straightforward booking experience, with the knowledge that Auto Europe would help with any problems if necessary. "
" A smooth, hassle free pick up and return. The car was well specified ensuring an enjoyable holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 20 February 2025
" . "
" Quick collection & drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 20 February 2025
" Use AE many times and they re great, however, DRIVALIA are just a bunch of cooks. "
" Standing in the sun waiting for the two staff to slowly do the paperwork is no fun! This company will try any trick to get your deposit and of course thats why they refuse to accept the insurance paid for with autoErope. Car was supposed to be full to full it was two thirds full and a total pain in the ASS to deliver back the same. If you use these take lost of photos and videos as they will make the paperwork vague enough for you to think a dent is noted when its not. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 19 February 2025
" Be aware that when you select full cover through Auto Europe that you are using Auto Europe cover and will still be required to sign and say that you are not taking the Hertz cover. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SEAN - 18 February 2025
" We tried to call Auto Europe to modify our booking as main driver but no one answered phone as there was no 24 hour service and the time was 6.10 UK time on Saturday 8th February Very very disappointed "
" Total disgrace "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by CHRISTOPHER - 18 February 2025
" We parked in our garage throughout the retail period. We parked in car parks away from other cars as much as possible. We do not remember ever hitting a curb. On return of the vehicle the gold car checker focussed on finding marks on the rims of tyres passenger side. It seemed strange that he went directly to this area. We have been charged a repair fee which we will claim on the Auto Europe insurance we took out. "
" At collection we were pressured to take expensive insurance. We were told that there is no point taking our own pictures as they would not be valid in event of a brain. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by ALAN - 18 February 2025
" I have used Auto Europe for many years with good results "
" Straight forward transaction no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NEIL - 18 February 2025
" Will definitely use again "
" Car had some additional minor damage but reported it and paperwork was updated and no problems on vehicle return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROY - 17 February 2025
" The prices vary during the time before we travelled so was good to keep a track and changes for the best price . The complete booking process is straightforward as was collection and return. "
" Once again an easy and hassle free experience, well worth the extra cost to ensure no added charges once returned. The whole process of collection is completed in no time and on our way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GERALD - 16 February 2025
" Easy transportation "
" Easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 15 February 2025
" An excellent service, professional and cordial. "
" An excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICKY - 14 February 2025
" A+++ "
" Great experience, no issues all went swimmingly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ROBERT - 13 February 2025
" Overall pretty good "
" Tried really hard for me to take insurance which I had already had covered "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 12 February 2025
" Car hire was expensive. A lot of minor damage on the car. However, the booking experience was very efficient as usual. "
" Friendly and professional. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GRAHAM PAUL - 10 February 2025
" Booking worked well. "
" Very pleasant handover. Understood us not wanting to take the 3rd party excess insurance with them although did repeatedly explain the upgrade. The return check in does become a little disturbing at the checking by their operative for damage - somewhat intrusive but none the less happy at the no claim result. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 06 February 2025
" I would recommend Clickrent to anyone coming into Alicante airport, the staff were great, the car was very modern and the whole experience was so stress free. "
" The booking process was super easy and was not a long process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 06 February 2025
" Easy to book and a great.price..!! "
" All very easy and straightforward, deposits returned quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARTIN - 05 February 2025
" I have been hiring cars exclusively via Autoeurope for over 21 years and find the service provided to be exemplary. "
" This is my first time with a key and go arrangement. In itself the pick up , the condition of the car and the drop off was very good. The major difficulty which has to be fixed by Goldcar or Autoeurope is the provision of a contract for the car and the paperwork showing the exterior condition of the car! The only item produced by the machine was a very small ticket giving the Goldcar reference, the make of the car, the number of the car and the parking bay for the car. Upon walking to the car an email was sent to us by Goldcar which had a pdf of the contract which when opened after we left the car park contained 2 pages of just dots! There was not a single letter on the document that could be read! Fortunately during our short stay, the police did not stop us. At drop off of the car I managed to speak to a Goldcar representative who suggested it was one of those things that sometimes happens. There seemed, although not definitive, to be a suggestion that if I had booked directly with Goldcar, the problem was unlikely to have arisen! It would be very helpful if Autoeurope could liaise with Goldcar to see if this issue can be rectified so the driver of the car has the certainty of having legal documentation. I would be grateful for a personal response from Autoeurope on this matter as I would like to use Key and Go again if the problem can be resolved. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JULIE - 02 February 2025
" Please Autoeurope take a stand and do not allow Goldcar to take business from you "
" Once again I have been scammed by Goldcar due to "fake damage". This is an old trick of theirs (reference the BBC TV program Watchdog. I was charged €334 for 2 tiny scratches (one of which was barely visible and indeed not visible at night on picking the car up in a dimly lit multistory car park. I like using Autoeurope and it would be really helpful if you would take a stand against these unscrupulous rental companies. Please just google scam Goldcar Spain and read the results. https://uk.search.yahoo.com/search?p=scam+Goldcar+spain&fr=yfp-hrmob&fr2=p%3Afp%2Cm%3Asb&.tsrc=yfp-hrmob&fp=1&toggle=1&cop=mss&ei=UTF-8 "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by GARY - 30 January 2025
" Simple and efficient "
" Perfect in every way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 30 January 2025
" See above "
" They are my go to hire company in Spain ans the experience is always very positive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JULIE - 30 January 2025
" It has been soured by the dark practices used by Goldcar "
" Once again I have been victim to Goldcar's scam of damage that was not written on the check out report that I have been charged for. 2 tiny scratches that would be impossible for anyone to detect on taking the car in a multi story car park in the dark have just cost me €334. I like using Autoeurope. I get the best deals. There are a number of unscrupulous car rental companies, Goldcar being by far the worst operating in Spain and in particular from Alicante. It would be really helpful if Autoeurope stopped using these companies. You would only have to do it to one company to set an example. I can provide more details And photos if you want. Julie Arnold 07523 916442 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PAUL - 29 January 2025
" Great second experience using Auto Europe, un complicated web page, simple and uncomplicated "
" After some terrible experiences with gold car, was a pleasure once again to use you for my rental, good experience with the thrifty hire desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DARREN - 28 January 2025
" AE OK "
" Centauro tried to (negligently or deliberately) defraud me by charging (excessively) for existing wheel damage. Despite their own documentation clearly noting the pre-existing scuff, had I not taken photos myself at the beginning of the hire period I would have been charged c.€600. They live up to the reputation of rip-off car hirers and I will not use again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MICHAEL - 27 January 2025
" I would double check that the pick-up location is where you asked for it. I felt a little misled that it not on the airport when I had requested that it was. "
" I was led to believe that my pick-up was on the airport, that was what I requested but this isn't the case. Having said that, the car hire pick-up is not far away and I didn't have long to wait for the mini bus transfer. This would have been an issue if my wife had travelled with me as she is disabled and would not have been able to get onto the mini-bus. Upon returning the car, they went over it with a fine tooth-comb as though they were desperately trying to find a scratch or some kind of damage. There was an argument with a Dutch couple and the car assessor over a small scratch. The assessor said that it was virtually a brand new car and didn't have any damage before they took it yet the car had over 25,000 kms on the clock and the scratch was so small, it was easy to miss. I would have been very annoyed if it had been me. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 22 January 2025
" See above. The car provided was one of the worst cars i have been given within the group range to meet our needs. "
" On pick up the office was closed. Had to go to car park but rediection signage was poor. At car park i had a waiting time of 15-20 mins and on completion of booking my car was not in the car park and had to wait a further 20 mins. The car provided was the smallest car in the economy range and the goldcar agent wasnt able to provide a within group alternative which was unusual. My wife has a wheelchair and the boot was extremely small which made matters very difficult. There were 3 passengers and luggage so again very limited space to accomodate all of our needs "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by JOHN - 20 January 2025
" Sadly left with a bad feeling for the company. The previous times I have had no issues, yet this member of staff was rude and demanding. I will look to hire from another company in future. My advice to others ensure that they provide a full report to you in any documented damage prior to you driving off and confirm any damage spotted with them also. "
" On collection, due to being an hour early the car would not be released, even though it was sitting on the forecourt. Minor damage that I photographed, that was not highlighted on the provided report. The car was nice to drive, yet 14500kms over it's service, every time I started it up this would display on the screen. On the returning of the vehicle the counter staff was rude and bullying towards me due to a minor scuff that was not visible in the light when I took the car and then wished to charge me €325 euros for it. This has been escalated and as yet 3 days later, no response from Clickrent.es "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ALAN - 17 January 2025
" Great price and all round experience.Have used autoeurope dozens of times .Always great service "
" Keygo, are the best .Great staff , great service, great car.Well done keygo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 17 January 2025
" I will change the feedback about Auto Europe if you assist me in obtaining a refund from Gold Car "
" I'm afraid that I have had a very bad experience with Gold Car. I hired an Opel Corsa 1.2T on 12/1/25 at 14.00pm and returned it on time before 14.00pm on 14/1/25. I returned the car full of petrol and without incident. I presented the keys to Gold Car staff and asked if there was anything else I needed to do and I was told that everything was fine and I was good to go. I was very careful to ensure that the petrol tank was full as I had been informed that there was a penalty charge of 150 euros for failure to return the tank full. I was very surprised to find that on my return to the UK I had been charged an extra £54.06 by Gold Car on my credit card and that another payment of £52.80 was pending. I immediately rang Auto Europe but your office was closed, so I made an expensive phone call to Gold Car. Although I requested an English speaker I was put through to an Italian. Fortunately I speak some Italian and he spoke some English and he informed me that I was being charged because I had not filled the petrol tank. I explained that this was not the case as I had topped the car up just before I got to the airport. He gave me the email address for Gold Car customer services and I wrote to them explaining everything in detail, asking to be refunded. Unfortunately they are insisting that I did not leave the petrol tank full and have refused to refund me. I provided them with a petrol receipt for 10 euros from Torrevieja and explained that the final top up only cost me just over 2 euros outside the airport. As this cost was so small I paid by cash and did not have a receipt. I have subsequently calculated how many kms I travelled in the 2 days I had the car. I made 3 journeys Airport to Alicante, Alicante to Ciudad Quesada return and Alicante to Torrevieja return. I estimate this to be a total of approximately 220kms. Given the price of 1.369 euros/litre that I obtained in Torrevieja and the predicted mileage of an Opel Corsa 1.2T (4 litres/100km) I estimate that my total petrol cost would have been 12.04 euros which is just under what I actually paid, so this tally's with my argument. I would very much appreciate it if Auto Europe could assist me in getting these charges refunded to my credit card. At the moment I am very angry about the situation and basically feel that Gold Car are stealing from me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAOLO - 17 January 2025
" n/a "
" The drop off was delayed by the hertz staff thinking it more important that he deal with an unattended vehicle than handle our checkin despite us obviously waiting to go into the airport so we could checkin. He then made a show of inspecting damage and subsequently hertz are claiming for damage despite me having photo evidence and their own condition report showing this damage was present at pickup time "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by SUSAN - 13 January 2025
" We have used AutoEurope many times and we are not complaining about your service. However, what appeared to be a reasonably priced rental turned out to be quite expensive once the extra were added ie additional driver (our choice but often included elsewhere), upgrade (again our choice for an automatic), Supercover (not our choice as we told the rep we had cover already) "
" We had the need to contact you about our experience with Firefly when we collected the vehicle and there is email history of this. We were missold insurance when we had already taken it out with you and after speaking with you we emailed Firefly with a complaint which they have rejected "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALISON - 13 January 2025
" Seamless "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ADRIAN - 11 January 2025
" I booked a Citroen Berlingo on Auto Europe. It was classed as an intermediate SUV with an automatic gearbox. In the worst case I thought I might get a Peugeot 3008 if the Berlingo was unavailable. This class of vehicle , with a combustion engine, was essential as I was on a cycling holiday to a remote part is Spain. I arrived at the Alamo collection point to find an EV SUV waiting for me. The Auto Europe web page made no mention of the vehicle being an EV. The voucher said EV but Auto Europe had my money by that time so there was nothing I could do. The Auto Europe web page is making false representations by showing a diesel Citroen Berlingo but providing a EV SUV. I was lucky in that Alamo swooped my EV SUV for a diesel transit van. My holiday could have been ruined by the EV SUV waiting- a vehicle that cannot be recharged in rural Spain and too small to carry any bicycles. "
" I had a bad experience with the voucher provided by Auto Europe but thankfully the Alamo staff were extremely helpful in resolving the problem "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by STEVE - 11 January 2025
" Always give price and options, easy booking process and everything correct on collection. "
" Damage to the underside rear bumper of the car was not point out on collection, (11.45pm) as I was unable to prove the damage was done before collection subsequently I had to pay! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by DEREK - 10 January 2025
" Very easy to use system. "
" Rather a large queue when collecting the car but all good once collected. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KWAME - 05 January 2025
" Overall content with the service. "
" No issues everything went great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 05 January 2025
" As above "
" Tried to pressure me into insurance and fuel policy that I did not want "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 04 January 2025
" Once you find mini bus pick up location everything is straight forward without any fuss. "
" Pick up is slightly misleading, whilst pick up is on airport site, it's not airport terminal. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PETER - 03 January 2025
" Good value for money. "
" The only problem I found was there was no mention of the vehicle being located off site,I spent 20 minutes wondering around the airport trying to locate a representative. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by OTIS - 02 January 2025
" Took the insurance as I thought that I wouldn't need the full insurance when I got there I was waiting looking for a auto Europe desk in the airport then to be told it's not on the airport and was looking out for auto Europe transfer but it was called click rental so wasted 1 hour for transfer "
" Took the insurance as I thought that I wouldn't need the full insurance when I got there I was waiting looking for a auto Europe desk in the airport then to be told it's not on the airport and was looking out for auto Europe transfer but it was called click rental so wasted 1 hour for transfer "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by TERESA - 02 January 2025
" All went smoothly "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by CHRIS - 01 January 2025
" No problem with yourselves. Think I must have used you over a dozen times or more now. "
" On arrival to Alicante shuttle bus took 45 mins to pick up and an hour and 20 mins to get car. On drop off I was two hours before take off but they told me I needed a receipt for fuel even though I filled it up. At no point in my life of hiring cars I've been told this and nothing mentioned in the contract or when I picked car up. Made to go to a fuel station and it took €2 to fill up. On return we then had to wait for others to be sorted. Consequently we had to rush through security and passport control and just made boarding the plane. Never again...... "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by SUSAN - 29 December 2024
" You need to update your records to reflect the fact that Clickrent are not actually at the airport. Had I known this I would not have used them. "
" I specified airport pickup only to find that it was actually off airport using a shuttle bus. The bus only had 8 seats which meant a long wait as there were a lot of people queuing. Upon arrival at the rental desk there was an extremely long wait to be dealt with. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by STEPHEN - 26 December 2024
" The whole experience was fine. From getting the car through to returning the car. "
" Easy to locate the customer service desk. Easy to get the car required. Returning the car was a fairly quick & smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KIERAN - 25 December 2024
" Very friendly and efficient staff. "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 20 December 2024
" Good price, no faff, needed to change hire date, amends in 3 minutes, refund in bank before end of day "
" Quick and easy, clean office and courteous staff, will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 19 December 2024
" All charges should be explained up front, when doing a reservation on-line "
" There are additional hidden charges at the place. I had to pay additional 35 €, don't what it was exactly for ? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by RICHARD - 18 December 2024
" Good value and easy website to navigate, compare and make choices of car hire company "
" Easy pick up with minimal waiting however booked hybrid vehicle was not made available "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOEL - 12 December 2024
" Ok Mobility have tried to take advantage and steal my money, I have taken legal action against them. "
" They provided a car with a faulty clutch which in turn meant the car was not in fit condition for the entirety of the trip and also caused a passenger to sprain their ankle. They then proceeded to charge me for the damages. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MATTHEW - 07 December 2024
" good search site "
" my flight was slightly delayed and the clickrent team stayed open a few minutes late to help me hire the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAMELA - 06 December 2024
" AE excellent and will use again "
" On collection the car had 3 areas of scratches, the counter staff were not willing to document this anywhere and told us just to take our own photos. Fortunately there was no problems when we dropped it off but it caused us stressed in case we had to try to prove we had not made those marks "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by HUW - 06 December 2024
" Customer service was efficient and courteous. "
" Collection and drop off was very efficient. My only comment relates to the car, which was in poor condition externally. However there no problems with it mechanically. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by PETER - 05 December 2024
" I just hope they refund me for the fuel. "
" The pick up and drop off went smoothly and the car itself was excellent.I have not got the refund yet for the 300km worth of fuel left in the tank.This was promised in my PDF documents provided by OK Mobility at the time of pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NIGEL - 05 December 2024
" Auto Europe is always my go to for car hire "
" While check in and out were efficient the cars Air Con did not work, when I explained this at check out they were totally disinterested. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MARK - 02 December 2024
" First time hiring a car as I always get picked up but for the price and the service I shall be doing this again next time "
" The desk staff member (male with beard) was excellent and very helpful. The car was great and the service was great all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 29 November 2024
" Auto Europe were fine throughout the process. Your system worked well and your price was brilliant. If Centauro do not want to hire cars out at these prices they should not offer the price in the first place - to treat customers as I was treated is nothing short of a disgrace and, in my opinion, indicates a shabby organisation who do not really care about customer experience - only lining their own pockets. "
" The woman on the collection desk was a lying, surly, horrible "thing". Clearly unhappy that I would not take the full Centauro insurance she told me that Centauro no longer did damage reports and that Auto Europe were one of the "worst" (her word) for wanting a damage report - she clearly thought I had taken your insurance instead of Centauros. She went on to say that they would check the car very carefully upon its return and would charge 490 euros for each scratch - clearly a threat from this low class character. After much unpleasantness she pretty much threw the keys at me without so much as a word - total lack of class. Upon trying to leave the car park the barrier would not raise, I tried another lane but with the same result. I reversed to an area away from the barriers and a Centauro staff member came to ask me what was the problem. I explained the barriers would not raise and he asked me who had served me on the collection desk. I described the unpleasant woman whereupon he disappeared for a few minutes. When he returned he explained that the nasty woman had "forgot" to complete the transaction but she had now done so and the barrier should raise. I tried again and was finally able to leave the car park I have never had such unpleasantness from Centuaro staff before - she was a brazen liar. On top of this I was given a Mazda Estate car when I actually ordered a SUV and my elderly companions had difficulty accessing the estate which, of course, is much lower than a SUV. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by GARY - 29 November 2024
" The girls were superb "
" Perfect in every way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICHOLAS - 29 November 2024
" As an Agency yo appear to be efficient and professional, however, if you continue to legitimise the insurance scams by Centauro and not challenge them then shame on you. I will be submitting to multiple review platforms "
" Staff refused to check damage to vehicle on collection despite multiple damage. On return Inspector went straight to 2 minor marks and subsequently filed a damage report. Centauro are corrupt "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JOHN - 27 November 2024
" Good value "
" The only problem was pick up from the airport to the car hire office. We waited at least 30 to 45 minutes for the mini bus to come to collect us. But when we got to the office it was very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JANE LOUISE - 26 November 2024
" easy pick up and drop off "
" great car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 23 November 2024
" Overall the whole process of picking up the car and returning it went very smoothly without any issues whatsoever. "
" The car hired to us had a large amount of damage to the bodywork in various areas and we needed to take photographic evidence as a precaution against being wrongly penalised for damage that was already there before we took the car. This process took a considerable amount of time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ALAN - 22 November 2024
" Great car , great staff and we were not ripped off.Unlike a lot of hire companies "
" Great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRIS - 18 November 2024
" A bad experience with Centauro from beginning to end! Never again. "
" We paid for the full hire package including CDW, unlimited mileage etc but on arrival Centauro asked for a further 300 Euros to cover us fully on insurance/damage and 107 Euros for the fuel, even though you couldn't fit that much fuel into the tank and on getting the fuel money back we were given such a bad exchange rate we actually lost out financially. The first car we were given had a massive dent in the wing and the rear wiper was snapped off so we asked for a replacement. What started out as a relatively good price for 2 weeks' car hire turned out not to be and was very expensive. Never again! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DAVID - 17 November 2024
" All in all worked fine. "
" It wasn't clear that they were an offsite supplier, so initially finding them was tricky. The windscreen wipers needed replacement. The car had 14 body exisiting issues, this number is hard to check when taking the vechicle on your own. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by MATTHEW - 15 November 2024
" Excellent service. Perfect car. Spotless. "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HAYLEY - 12 November 2024
" Every thing was fine except the fuel block still not refunded to my bank "
" Still waiting my fuel block to be released on my card for £167 not acceptable after returning the car a week ago "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDRZEJ - 11 November 2024
" Easy and good service at office "
" Need more info where to find pick up point at aeroport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 10 November 2024
" Nothing more to add. Autoeurope and Cetauro, all good "
" Couldn't be bettered, all smooth, fast and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TREVOR - 09 November 2024
" Drop off was okay always concerned when returing car but it was okay "
" Racheal on customer sevices was helpful and informative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PAUL - 09 November 2024
" Good will book again if the price is right "
" Great service and a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 09 November 2024
" See above. I think AutoEurope should quote the car group code and features in more detail to ensure customers understand what they will get. "
" Booked Opel Mokka or similar. At pickup was told car was Citroen but could upgrade to a Mokka for €3 a day. I challenged them as I booked a Mokka but was told Citroen was allocated as similar and the Mokka had extra features like GPS and Apple CarPlay. As I use CarPlay I paid the extra fee. This was a bit of sharp practice. I think AutoEurope should quote the car group code and features in more detail to ensure customers understand what they will get. Also at pick up no one showed the car and agreed damages so I spent time videoing and photographing the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 06 November 2024
" Bar the car condition, everything else was seamless. Would prefer not to have to pay for fuel - should be a block not a charge. "
" Car was damaged - assume this was why it's in the ZE range. Should be taken out of service to be fixed and not given to customer who pay a premium for car rental "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by COLIN - 06 November 2024
" I would rent from Clickrent again although it should be made clear you have to use their shuttle bus to collect and return the car. "
" Great experience with clickrent although we had to wait longer than expected to get taken to the pick up location "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DERMOT - 06 November 2024
" Extremely poor "
" The company issued me with a car knowingly that I was travelling to Valencia into a major disaster zone, which I was unaware of at the time but they were. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by DAVID - 05 November 2024
" everything went perfectly though i dont know why I paid extra for the extra cover that didnt really mean much "
" Car scratched a little but no issues on return so no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 03 November 2024
" As per 3 above "
" Pick up was easy and reception assistant very helpfull and got away ontime. Drop off was surprising as the office wasnt open when we got to fireflys drop off station. 2 reps were on the office but locked at 09.00hrs and on requesting support they said they were checking in yesterdays cars so not open till 10.00(use key box). It was unclear what paperwork we had to leave but eventually got one of the reps to advise which copy she needed. The reason this was surprising was because all the other car offices were open and staff performing return check offs "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HOWARD - 01 November 2024
" Hand brake and clutch not upto satandard "
" Hand brake and clutch not upto standard "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by IAN - 01 November 2024
" See above. No problem with auto europe at all. "
" Counter staff tried the high pressure sell on insurance and kept on with threats of consequences despite me telling then I had my own annual policy for hire cars. Nice big, shiny, car , shame it's engine was only good for a small car and suspension, breaks and road holding were suspect. Very glad to give it back. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PAUL - 01 November 2024
" Overall good with a few concerns, mainly around drop off. "
" The drop off was Not very ordered. I had to find the agent which took a while. He was not very friendly and did not really convey any information to me. I returned the car a day early. I did not see the final invoice ammount on the email he sent me so had to assume all was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 31 October 2024
" As above "
" Everything perfect except check in which took 100 minutes!!!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KATHLEEN - 31 October 2024
" Ended up paying almost the same again when I arrived for extra insurance "
" Hard sell of extra insurance "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DAVID - 30 October 2024
" Friendly , helpful staff , and the car was perfect "
" There customer service was excellent from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 29 October 2024
" Very happy "
" Very happy with Julia and Mark and the service at Alamo. There was no reference for Fiona's car but they sorted that with an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MONJA - 29 October 2024
" If you want to use Click Rent, go direct. Not through Autoeurope. They will hit you with extra charges!! "
" Upgraded insurance with Autoeurope, was then "forced" to pay extra for insurance by Click Rent. Not happy "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JOHN - 28 October 2024
" very reasonable price. convenient drop off. "
" very reasonable price. convenient drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 27 October 2024
" Collection and return of the vehicle was a pleasant and effiecn "
" Generally good, but two reservations I had, were the various damage points around the car, and the lack of acceleration with the dr vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROBERT - 27 October 2024
" I'll use your system in the future but I'll use other sources of information to get the best deal. "
" The rental cost was excellent. However wanting to increase my excess insurance to 200 euros therby decreasing my credit card from 1000 euros to only 200 euros was sheer insanity in terms of value. I had taken uk insurance on the excess in the UK for a further £30. On return of the car the main purpose of the handover guy was to look for changes on the car during my rental. He spotted a small scrape on the rear near side wheel and was going to withhold the 1000 CC block until I zoomed in on the photo I had taken during collection. This company offers low cost rental on the basis that they will either make it viable/profitable on the basis of added costs or just cover depreciation as in my case. I'm unlikely to choose this company again. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by SEAN - 26 October 2024
" Painless "
" No problem finding the shuttle bus and drove out of with the rental car within 20 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 24 October 2024
" My car broke down and yr phone line does not exist "
" The first car broke down, electrics packed in after 30 km and had to be towed away. Tow man very good. Them spent best part of two days trying to get through to gold car for a replacement. No one answers the phone. HD to call uk and get a number of Alicanti airport. Then had to find my own way back to pick up replacement. Even tried auto Europe but yr phone line on yr web site and contact does not exist. So three days of a 7 day holiday ruined. Have asked for full refund and await response. I won't hold my breath "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ROY - 24 October 2024
" good "
" Easy to use service and had no dealings with counter staff. The condition of the vehicle was not the best as had been battered a bit and high mileage, but an easy to collect and drop off. Have used this service a number of times and generally very happy with the way it works. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by ROBERT - 22 October 2024
" Need to improve communication with rental companies regarding the insurance packages. "
" As usual with booking via a third party such as Auto Europe the actual rental company pleaded ignorance on the insurance obtained up front and with the language barrier they coerced me into taking their insurance, so I probably paid far too much for more insurance will always book direct with the actual company going forward. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RODNEY - 22 October 2024
" Good prices and efficient. I like that a booking can be cancelled with full refund. Always worked well for me. "
" I've found the company to be efficient and straightforward. Delighted that they don't have a surcharge for age 70+. Drop off has always been a Breeze - they check the car and sign it off; the deposit refund appears in my bank within 24hours. Excellent service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NICK - 22 October 2024
" Easy pick up. Would have been nice to opt for fast track when booking. "
" Only issue would be trying to get you to upgrade and take their insurance when you are already covered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NIKOLAS - 22 October 2024
" Will be my first choice in the future "
" Excellent transaction, Eva was very helpful and upgraded our car. No hard sell insurance, no faffing about on car return. A long delay on the return transfer to the terminal, but that was due to a gang of new customers arriving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 22 October 2024
" Recommending autoeurope is not an issue recommending Okmobility would be based on experience of counter staff "
" On ick up we had to wait in excess of 20mins. On pick up the lady was not that helpful, she did not advise us that she had assigned us an automatic(not acceptable) and as we had our own travel insurancevand wouldnt paybthere E60 charge shecrefused to give us the call up number for vechocle breakdown, irrespective of who was paying. On pick up of car in car park the agent quickly agreed that we should have been told about the car being automatic and provided a replacement car. The new contract paperwork was not available at pick up. After 12 hours we had still not received our contract and we had to make 2 requests over 24hrs to get our new contract paperwork sent. On return the staff were perfect, no problems and contract signed off. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by BARRY - 20 October 2024
" Only small complaint is that the rear windscreen wiper had been removed and there was no liquid in the windscreen washer reservoir "
" Very smooth collection and return of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JAMES - 20 October 2024
" Clear and detailed information on website on the various hire options allowing me to select the car and hire company which best suited my needs. "
" Friendly and welcoming staff at airport pick up location very late at night. Appreciated the efficient service at that late hour plus clear instructions. Similar experience with staff at drop off. Car was clen and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HEIDI - 18 October 2024
" Easy pick up and drop off. Have used Firefly many times without a problem. "
" As usual a very easy experience with pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TREVOR - 16 October 2024
" Car pick up details needs to be much clearer. IE you are looking for a minibus ride to an off airport company. Otherwise everything superb for the price. Chose not to bother you about the tyre as it wasn't a show stopper. Hope that's OK? "
" Selected on airport rental so was shocked to find it was off site as the procedure wasn't clear. The car was good but picked up in the dark and the onboard computer set to German. Following morning found front passenger tyre flat so pumped it up. Changed the computer to English which showed a tyre warning. I just pumped the tyre up daily and mentioned from a safety point of view Click Rent should sort it before another hire for that car which they accepted and returned my deposit in full. Every one is happy and no major damage done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 16 October 2024
" Information was good "
" Long Waite at collection desk, also confusion when early morning drop off as no where to park the car also not easy to find the key drop off box "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LUKE - 15 October 2024
" All good with our hire through autoeurope "
" All good with collection and drop off and staff. The car did not have washer fluid when we collected it and the brakes were grating which was concerning. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by KENNETH - 14 October 2024
" See previous comments in number3 "
" Excellent service but counter staff persistently questioning why I didn't book direct.Attitude a bit annoying I think she may have been new, never had this experience before . Not very clear on fuel policy etc etc.Been.with Centauro many times so not a problem for me but not the usual excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 12 October 2024
" See above "
" The car was fine but we were given the hard sell re additional insurance even though we explained we had our own insurance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 11 October 2024
" My issue was purely with the lack of service from Goldcar "
" Pick up at the airport was slow.. Offi e counter did not open at 07.30 . The 1 rep at the desk took approx 10 mins to set up the equipment which i believe should have been done before 07.30. 2ndl issue was we asked for a corsa or Ibiza based on boot space for a wheelchair but the ONLY available car was a toyota yaris. In the car park i believe other cars were available. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by PAUL - 10 October 2024
" I really feel that you should be clearer about these rentals and where they are on the airport and how to get to them. "
" I wasn't made aware that the Clickrent rental office was a mile from the terminal building. I assumed it was in the terminal building as was advertised as on airport. So arriving late at night and not speaking Spanish, I didn't realise there was a shuttle bus and where to catch it. So I had to catch a taxi to the clickrent rental. It wasted a lot of time as I had a 2 hour drive to the resort and incurred a cost which was annoying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 10 October 2024
" I had prior contact with Auto Europe notifying them of delayed flight and a reply re above. I have hired cars for over 20 years and have only had issues at Alicante with firms not recording existing damage correctly. Always inspect and photograph car before and after "
" From pick up at airport to customer service very good. Unforunately our flight was over 2 hours late and had €40 after hours pick up fee to pay which I was aware of. Were told that there was damage to front bumper and to check car. Difficult to view car in dark at 11pm at night but found various damage at and under front bumper and photographed it. When we arrived at our accomodation 2 hours later I checked emails and saw one from Wiber which had a photo of recorded damage, one scrape on front bumper but no mention of the other 4 areas. It also stated that any other damage should be recorded within 2 hours of receiving said email but my 2 hours had passed. No mention of this email or the need to record damage on it was given at reception. Additional damage was identified in daylight in the morning and photographed. I then emailed photos to Wiber with a complaint re above and copied it to AE. Wiber replied that they had added photos to my file. On return there were no issues with only fuel level being checked. The car itself was first class but communication of requirements when picking up the car could improve. I didn't take their insurance as I have annual policy! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by LAURENCE - 10 October 2024
" Left a bitter taste in my mouth. I will never use Drivalia, nor will anyone in my party that day, after this experience. A shame, since their greed for 35 euros has lost them 5 potential customers. "
" I feel slightly ripped off by their strict fuel return policy. I filled up the car until I heard a 'click' at the petrol pump, indicating a full tank. After bringing the car back (7 min drive), I was told it was not completely full, and would have to pay the 'difference' plus a 35 euro fine. The whole process feels dirty and a little scammy. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARGARET - 09 October 2024
" I have used Auto Europe in the past and your response to this will dictate whether I use you again or recommend. I appreciate you are only the agent for the hire companies however their behaviour does reflect on yourselves "
" I have hired cars from Alicante airport for over 20 years and have never collected a car in such poor condition. It had done over 56000k and had damage from the wheel trims to the under carriage trim to the bumpers. We had to tighten the rear number plate to prevent it falling off. When we collected the car I went back into the office to ask if the damage was logged with Clickrent. The representative behind the counter did not get up and waved me away and said take photographs which I did. This was done as best I could. Upon returning the vehicle an inch long chip on the inner side of the rear drivers side wheel trim was pointed out. I had taken a photo of that wheel to show the damage on the wheel arch and the chip had not shown up because the car wheel was in a different position. The clickrent representative announced we would be charged despite them not having provided me with a fault sheet at the time of pick up. He was bullying in his attitude and I was very distressed by this. He was intimidating and would not accept that the damage could not be seen if it was in the any other position than six o'clock. I paid the requested amount and left feeling I had been had. . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by NEAL - 08 October 2024
" My issue is chiefly with AutoEurope that sold me extra insurance to cover damage, excess etc only to be told by Centauro that it would not be valid and only extra insurance bought through them would be. "
" My issue is chiefly with AutoEurope that sold me extra insurance to cover damage, excess etc only to be told by Centauro that it would not be valid and only extra insurance bought through them would be. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GEORGE - 07 October 2024
" As above "
" good all round except perhaps the pick-up counter staff 'extra'keen to upsell added insurance to the point of annoyance. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GORDON - 05 October 2024
" Acceptable "
" Acceptable "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PAUL - 02 October 2024
" Good value for money "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ROLAND - 02 October 2024
" Fast, efficient and friendly check-in and drop-off "
" Fast, efficient and friendly check-in and drop-off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 01 October 2024
" I have used auto Europe many times and will use again. KeyGo could have been better "
" Waited nearly an hour at airport waiting for shuttle to car pick up. Staff a bit offhand. Deposit in case of damage was over €1,000 !! Car was fine no problems. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by LUKE - 01 October 2024
" Would 100% use Auto Europe and Wiber again! "
" Excellent service again from Wiber. 9 seater was very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ALAN - 29 September 2024
" Reluctant to give recommendations generally. "
" Upselling unwelcome. Suggested I deal with them directly in future. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 28 September 2024
" I will use Firefly again "
" Great service, quick, polite and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PATRICK - 27 September 2024
" Very pleased "
" Clear instructions and very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANNA - 25 September 2024
" Great experience - would book with Centauro again "
" Really quick collection. Very clear instructions given on the cover available damages etc. super clear instructions on where to collect the car. Overall a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALISTAIR - 24 September 2024
" No issues and no hard sell about insurance as I had my own "
" Quick & easy well sign for pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 24 September 2024
" Used alot over the years. This time moved suppliers a few times but still ended up with Auto Europe for the final and best deal. "
" Disagree with senior driver charges. It would be interesting to know the age group of most accidents. Usually the young and inexperienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WAYNE - 24 September 2024
" Easy to choose and book "
" No pressure selling of insurance at the pick-up desk. |No dramas at drop-off. Great car for the money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 23 September 2024
" Very easy website and prices very competitive "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 23 September 2024
" We were told we had extra insurance through AutoEurope however when we collected the car Centauro told us it didn't cover us and so we had to pay a further 90 euros. Not happy at all! "
" We had to wait ages to collect our car as there were very few counter staff. We were told the insurance we'd taken out with AutoEurope didn't cover us so we had to buy extra insurance. The car had lots of scrapes. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PAUL - 22 September 2024
" I have used you for 20 years and will continue to do so. "
" Pick up experience was not good. The agent was very determined to sell me insurance I did not need. Did not make a good start. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by HARRY - 22 September 2024
" We had an appauling experience. "
" The supplier, through human error, failed to provide us with an out-of-hours drop-off yet intended to charge us for it. We received a face-to-face apology but no e-mail or WhatsApp follow-up on our complaint. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by JOHN - 22 September 2024
" Seamless procedure throughout collection and return "
" Easily identifiable rental location Only issue was after taking out the additional insurance offered on line i still had to leave a €1200 deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KELVIN - 22 September 2024
" Difficult to find, long wait and unfriendly staff please avoid "
" Very slow check in, not enough counter staff to deal with big queue. Drop off was poor, couldn't get through barrier and staff very unfriendly "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by GORDON - 21 September 2024
" Good value and communications from Auto Europe. "
" Quick and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GEOFFREY - 21 September 2024
" As soon as there's a problem forget it "
" Absolute joke really flight was cancelled could not get hold of via any media. Waited a hour at counter to be served caught a bus in the end "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MICHAEL - 20 September 2024
" How can you recommend a company that charges a late pick up fee (after keeping us waiting to qualify for the penalty) that is much more than the entire car rent charge for 5 days!! Disgraceful. "
" Kept waiting for almost an hour, then they charged me €40 late collection fee. I have sent them 2 emails complaining, but heard nothing back! Will never use them again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 18 September 2024
" Overall very good "
" Pick up and drop off were quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DANIEL - 18 September 2024
" Always use AE. I like the grid on the booking page. "
" Very straightforward. No queue! Car a bit banged up and had done 30,000 in but what do you expect? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOHN - 17 September 2024
" Totally satisfied. "
" Quick minibus service, friendly staff, decent vehicle, good fuel policy, little attempt to sell me extra insurance and most important of all NO ACCUSATION OF IMAGINARY DAMAGE TO THE VEHICLE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DENNIS - 17 September 2024
" Overall very good; just need to attend small details (see above) "
" Car had no water in windscreen washer - had to fill it myself. Car generally very clean but inside of windscreen very dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANTHONY - 15 September 2024
" Auto Europe were good to deal with but they recommended key go to me so I'm very disappointed in auto Europe for the recommendation "
" Very disappointed. I had to pay an extra £139 because my girlfriend had forgotten to bring the credit card we booked the car on so I paid the extra £139 to key go. The man who I dealt with told me because of this extra charge I now have the top insurance so there was no need to look over the car an all its damage which was quite a lot. The arm rest between the driver an passenger was not shutting properly but I thought nothing of it because the man who I dealt with assured me everything is insured with the extra I had to pay. When I gave the car back the lady mentioned the arm rest not closing. I told her it was already like that when I got the car and what the man I dealt with had said to me about me not needing to check all the damage. The lady spoke to her supervisor and the man I dealt with and said everything was fine and all sorted no problem. Then when I've arrived home they sent me 2 emails with the damage details on the car. They said the arm rest weren't on their damage list so now blaming me. I think they're trying to hold another €200 held on my card. All in all that car has cost me around £500 for 4 days hire. The car was really damaged aswell. I'm considering speaking to my lawyer about it. I'm very disappointed as we hardly used the car an spoiled what was a brilliant few days away with my sick parents and family "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MICHAEL - 15 September 2024
" Super easy, really good price what more can I say..would defiantly recommend "
" I read quite a few bad reviews but have used them in the past...didn't have any problems with them at all. Just make sure you take pics of any previous damage and like I did take out separate insurance just in case.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 15 September 2024
" Easy to complete and understand "
" No issues "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEVE - 14 September 2024
" Very good service and no horror stories like the ones I've heard about other companies "
" Very good service and no horror stories like the ones I've heard about other companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 14 September 2024
" - "
" Very good, my only criticism is that they only supply roadside assistance if you take out their own excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 13 September 2024
" Very efficient "
" Excellent service, will use again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GERALD - 12 September 2024
" the booking was through a broker and so my fully comprehensive insurance was paid to them. However, the Centuro rep said that it did not cover the first 1000 euros and I am still not sure why? She did say I should buy more through her but I declined. This needs to be clearer for costumers from the out set. Other than tht my experience was a good one. "
" quite a long process to pick up the keys, but other than that it was smooth transaction. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK ANTHONY - 12 September 2024
" No problems whatsoever ( although I have rented and driven in Europe for many many years so like to think I am pretty experienced ) "
" Vehicle was correct size and spec, clean, very little damage and speedy collection and pick up, fantastic out of season pricing ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ELIZABETH - 10 September 2024
" Ok but hidden costs are off putting "
" Waited half an our to be picked up, waited 20 mins to get served to pick up car, insurance and added extras are just a rip off "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by STEVEN - 06 September 2024
" just a cleaner car "
" old car with lots of damage and very tired interior "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by RON - 06 September 2024
" Quick "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BEN - 04 September 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by GRAHAM - 04 September 2024
" Excellent service - great staff "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 04 September 2024
" Auto Europe works well - but if you cannot resolve the issue with okmobiliy then what's the point of going through a broker "
" Hi - since coming back they have not refunded my fuel charge and now emails are bouncing back from them - can you intervene and sort please "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by RISHAB - 03 September 2024
" I am very annoyed about the additional charges - I would not have minded so much except Auto Europe's paperwork did not mention this anywhere, and I had no choice but to pay the additional fee if I wanted to pick up the car. This more than doubled the rental costs. "
" I booked the car and was astonished at the low price. However, when I collected the car I was charged an additional EUR55 as it was past 10pm when I got to the office (as my flight was delayed). Nowhere in the documentation from Auto Europe or Clickrent did it say that this would be a possibility. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROBERT - 03 September 2024
" Only negative is it states that Click Rent are at terminal, not remote. "
" Fast and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RAYMOND PHILLIP - 03 September 2024
" Used auto Europe previously no issues to use them or recommend to a friend excellent "
" I booked this for a "full to full" fuel policy but was charged for a full tank of fuel at 141.00. The car was perfect and the staff helpful but when I dropped the car off I asked about the refund for the full to ful fuel and was told it was automatic still waiting for my visa bill to land "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JONATHAN - 02 September 2024
" Auto europe showed this car on sky scanner as collect from terminal when it was a shuttle bus. Would have booked elsewhere if information was dispalyed correctly "
" I booked this vehicle as collect at terminal and it was a shuttle bus. Very hard sell of insurance at pick up. The details showing existing damage to the car arrives by email about 30 minutes after leaving the collection point so impossible to check. On return thet went straight to the underside of the fromt bumper and sound damage that i didnt do. Very suspect how they operate "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by LEE - 29 August 2024
" Avoid this company. Not helpful at all in very stressful situation. "
" We were unable to pick our hire vehicle up on the day due to missing our flight due to a family emergency. We were booked on a flight the next day so made contact with this company to explain. They stated the only option was for us to pay the whole fee again. I found this to be really unfair & appalling customer service. We had already paid upfront for the car hire so lost our money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 28 August 2024
" Just told you in great detail so see above please "
" Confusing system at Alicante airport we were looking for an Auto Europe desk but there was none eventually someone told us we needed to go the OK Mobility desk we queued for easily 30 minutes to be seen at that desk the girl was very helpful but we didn't realise there was an additional charge of over 300 euros for insurance. No choice just had to pay up we already knew about the damage waiver fee of over 1000 we were directed to the 2nd floor then the 4th floor to get the car so very confusing and quite honestly frustrating too. The car was good no complaints with that just your awful pick up and drop off procedure. When we dropped the car back it wasn't clear where to leave it so we went to the 4th floor only to be directed to the 2nd floor. Completely bamboozled by the whole experience so we are unlikely to use your or any other hire company again at an airport if this is what we can expect. Not happy. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 28 August 2024
" Our experience with this service was very good, staff were so professional i would use they again. "
" staff were very efficient when we went to get the car. Staff explained all that we needed to know. Staff were friendly and the car was in great order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RUSSELL - 27 August 2024
" Takes the hassle out of car hire, used autoeurope many times over recent years and always a positive experience "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 27 August 2024
" A very good web site with good personal backup. Have used Autoeurope as mainstay broker for 21 years. "
" It is a very good contract. Not cheap but provides very good peace of mind. A better and cheaper option than buying cover from car provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 26 August 2024
" The whole experience was first class. "
" Did not wait long for the pick up and the staff at the office were very professional. The car was clean and good to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 21 August 2024
" As above - the worst hire car experience I've ever had "
" Absolutely dreadful. I have already emailed customer service about this. The car had more than 10 bumps and scratches, it stunk of cigarettes and had burns all over the seats. We got charged 360 euros for a bump that was already there. A complete scan and a fraudulent business. Would never use again and have reported to trading standards. Please contact me to advise how this is going to be resolved. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by GRACE - 15 August 2024
" They also wanted to charge me €200 euros for insurance. Hire was very cheap but o can imagine a lot of people will be caught out by them saying that they had caused damage. It shouldn't be up to the customer to "spot and record" all the damage already caused to the car. "
" They car was in a poor physical do doing with lots of bumps and scrapes. They didn't do a walk around with me or give me any details of what was already damaged. I had to go back in and ask and they just told me to take photos. When I returned it they accused me of causing a dint. Fortunately we managed to find a picture with it already on but I feel they are totally trying to catch people out. Also it wasn't airport collection as stated I had to get a shuttle bus. Would t have hired if I had known this. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ROISIN - 14 August 2024
" The disappointment in having to change car and not having their side of the bargain kept has soured my opinions . "
" I upgraded the car to a convertible- they called me the following day as they needed the car back - promised to another customer. Promised to refund me the upgrade charge- still waiting on the refund 3+ weeks later. They did give me an upgrade (not convertible) for the inconvenience. I have called re my refund, returned the vehicle last weekend and still no refund ???? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 13 August 2024
" The whole process was very easy and the price was very good. The communication from Auto Europe prior to the collection was also very good. "
" The car was nearly new so in very good condition. The collection and return process was very smooth and no issues at all. Overall excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 12 August 2024
" I have Used Auto Europe before and was very happy with the rental supplier. However, I think Auto Europe should scrutinise its suppliers more, as the reviews for FireFly are not good. "
" They hassled you a lot and used pressure tactics to try to get you to buy additional insurance. On return, they were not interested in checking the vehicle but found a minor chargeable fault. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by AMANDA - 10 August 2024
" Would go directly to firefly "
" New car, clean and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEXANDER - 09 August 2024
" Disgusting, dismissive do not listen especially on the phone. Not willing to help and facilitate unlawful practice of charging for things that have been agreed. "
" I have been charged for something that was not agreed and I was told it was a deposit that would be refunded. Signing a pad on this basis I am now 167 pounds out of pocket from this unlawful act auto Europe not interested in helping as they have there money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 06 August 2024
" Smooth and easy transition from start to finish "
" Staff were all friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FIORENZO - 06 August 2024
" Will use Auto Europe again but not Centauro "
" Centauro wouldn't give us the car until we paid 312 euros for their excess protection even though we'd paid the full excess protection to Auto Europe. I know this practice is illegal but we had no option but to pay it!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JOHN - 06 August 2024
" see 3 "
" I booked an automatic vehicle and paid the surcharge for this. yet despite the fact that i arrived on time i was told that there were no automatic vehicles of my specification available and was given a manual as a substitution. I see no reason as to why i should pay the surcharge and this is poor service "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PAUL - 05 August 2024
" Really good "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 05 August 2024
" easy to deal with and a good price "
" waited an hour at desk in the airport then a really hard sell on their insurance "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by LEANNE - 02 August 2024
" Easy to use "
" Money taken off card when I returned without notice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JOANNE - 02 August 2024
" Beware Do not buy the extra Full Cover Insuarance from Auto Europe! It is a con. Their policy is not recognised by the actual carhire companies, and I should refunded for this charge. I was forced to pay another 150 euros to the car hire company, at the collection point, in order to have a legal Full Cover Insurance policy. "
" Centuaro were ok except we were told the extra Full Cover Insuarance for which we paid Auto Europe is not recognised by Centauro, so I was forced to pay another 150 euros to Centauto, at the collection point, in order to have Full Cover. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by BRUCE - 31 July 2024
" these hire firms are shisters! [ last one Wheego charge for having less than 6 months on credit card I used.] as they only send replacements a month before expiry. "
" on returning vehicle, was told all ok with car. then assistant came out before my return to airport to say that there systems were down but i had been issued a fine - no details like time and place - but would be charged 40euro by keygo on top of fine. if they were aware of a fine, they should provide some details! still awaiting some info since i got home to UK. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DEAN MARTIN - 29 July 2024
" Too expensive. Staff too pushy to get extra commission "
" Car too expensive as we were talked into taking out extra insurance despite the fact we assured the staff we had driven in Spain many times "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ROY - 29 July 2024
" Once again you have to be very wary of all the details to avoid extra charges. "
" Although we filled the vehicle at the last service station on motorway prior to airport, to a level which would not allow anymore petrol to be delivered, still charged £65 by goldcar for the fuel. This was more than we used for our entire Rental. Once again Goldcar will extract as much money as they can. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by STEVE - 27 July 2024
" Every part of the process of booking and collecting the car went without any issues. "
" Booked without issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOSEPH - 25 July 2024
" Problem with car , sometimes alarm system locked and not starting for 20 minutes, this car has a factory recall for this problem. "
" Problem with car , sometimes alarm system locked and not starting for 20 minutes, this car has a factory recall for this problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STUART - 25 July 2024
" Very pleased and have booked again 14-19 sept already "
" Fantastic but Alaro cars did meet me at the Airport and tried to scam me . It wasn't until I showed them my payment with Key Go . That they backed off , they met me and took me to a car in the car park initially . KeyGo were fantastic though . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LESLIE - 23 July 2024
" so easy to book with Auto europe have booked with you over the past 20 years and never had a problem with you , great service even when i have changed plans and cancelled or rearranged my dates "
" the staff in the airport very good helpful .the car looked like it had been in a banger race dents and scratches. Hertz sent me by email the car condition report by e-mail while i was walking from the airport to the multi storey carpark there were 32 photos of the condition of the car and it wasn't that clean on the outside , I returned the car cleaner than when i picked it up and the young car checker want to charge me for some of the damage that was already done . I showed him all the photos that i took plus a walk around video and he finally back down . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by GARY - 23 July 2024
" Goldcar provide a good service. I use Goldcar as my #1 preference "
" All good, car and Goldcar staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MALCOLM - 22 July 2024
" Easy, from start to finish "
" Friendly staff, good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 21 July 2024
" Keygo kindly Sent me a Return address for your office near the airport that went in to the calendar on my phone. When I tapped on the link it showed airport on the map and I drove to it. The link took me to Ciudad Quesada. Fortunately we had a little time to spare so we still made the flight. "
" Keygo kindly Sent me a Return address for your office near the airport that went in to the calendar on my phone. When I tapped on the link it showed airport on the map and I drove to it. The link took me to Ciudad Quesada. Fortunately we had a little time to spare so we still made the flight. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 20 July 2024
" How come you are not aware of the customer service issues with Drivalia? "
" Complete rip off with insurance and extra charges for additional driver. Counter staff were passive aggressive in explaining that they have a menu for vehicle damage and that unless you take out their additional insurance they will definitely charge you for even minor scratches. Very bad experience, I felt bullied into taking the additional insurance. They even said that the insurance costs could be reduced if we book with them directly, this is what happens when you use a broker - speechless! The drop off was unnecessarily slow, staff kept blaming one another for why the drop off inspections were slow. Spoke to others at the drop off, they also experienced "hard sale" of insurance. I will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GARY - 20 July 2024
" Overall ok, good value but we felt almost frightened to drive it after lectures received! "
" satisfactory, very fussy and took a while to sort. Said we had to fill up tank within 1 km of site and keep receipt. When we returned it, lady did not want receipt. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by TIM - 20 July 2024
" Great experience "
" Very smooth and easy process "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GAVIN - 18 July 2024
" Drop off was very busy and spaces were very tight. That said there was lots of staff on to receipt the cars. "
" All went well, car was good except it did not have a rear window wiper, not picked up by me or recorded on the condition status of the car upon receipt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JASON - 16 July 2024
" All good, which isn't always the case when hiring a car. No hard sell on insurance at the counter from Centauro, which would make me choose them again. "
" Fuel deposit was a bit high. But got refunded. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICK - 15 July 2024
" Prefer to stay anonymous please. "
" See above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 11 July 2024
" AutoEurope I would highly recommend their website is easy to use and flexible and even when I occasionally phone their office they are always helpful "
" The whole experience was smooth and professional Staff were very helpful Luz on the desk was polite and processional too The car as usual was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 09 July 2024
" All went smoothly and problem free "
" Very smooth and no snags or hidden costs. The staff at Enterprise were very helpful especially Santiago who was really professional, very informative and made sure we were familiar with the cars sat nav and other controls. Good al round experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HOWARD - 09 July 2024
" Please see above "
" Centauro office is easily located when exiting arrivals Queuing system works well however a sign to highlight which computer screen to use would be helpful Had to wait about twenty minutes to be seen but it was a busy time on a Saturday Staff member was very polite and helpful and spoke good English We were lucky to be given an upgrade Found the car easily and was also assisted by Centauro staff who maintained an office in the car park Drop off was very simple and straightforward Very pleased with Centauro and would definitely use them again in fact looking to book again soon "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by IGOR - 05 July 2024
" Drop-off took a long time, had to wait in a queue and got delayed for my flight. "
" Drop-off took a long time, had to wait in a queue and got delayed for my flight. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MALCOLM - 02 July 2024
" See comments in Box 3. "
" Waited about 30 minutes to pick up the car at the airport. There seemed to be a premier service where customers joining the queue after me were served before me. Didn't know about this service. The car pick up however was seamless. Very good car that drove very well for our 2 week holiday. Have used Centauro before and will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ALAN - 01 July 2024
" Went like a dream (again!). "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 29 June 2024
" Overall very impressed will use Auto Europe again. "
" Good efficient operation. Car had some damage not recorded on the documentation at time of pick up so had to check firm with Centauro office at Alicante airport that they were aware of it, which they were so no issues upon return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JONATHAN - 25 June 2024
" As always great range of cars at good prices. My only comment would be that the voucher should include the booking reference with the local company more prominently as I needed that to be able to queue at the airport but because the wifi was bad could not download my full voucher easily. "
" Very poor. Ridiculous queuing system at counter. Make you prepay fuel (as they all do now it seems) which is wrong but demand on same card as the insurance block which is non-sensical. Person said it is in their terms and conditions but it isn't and is unjustifiable anyway. Halfway through my holiday my windscreen cracked through no fault of mine (car was parked, no chip, just a faulty windscreen) but Centauro were not prepared to assist other than collect me and the car and drive 2 hours to their local centre to get a replacement (at my cost). Charged 900 euro which is excessive (UK cost £450). Poor attitude and couldn't provide paperwork for repair promptly. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOHN - 24 June 2024
" I have used Auto Europe on a number of occasions down the years, and everything has been very efficient, with no problems experienced. "
" As good a car rental experience as I have ever had. Very efficient/quick vehicle handover and drop-off. Deposits for damage excess and fuel were quickly refunded. The vehicle itself was almost brand-new and was spotless inside and out. And all for a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 24 June 2024
" see above "
" easyjet flight delayed by half hour; kept waiting in queue at Goldcar counter for nearly an hour! Then their system 'reset' at midnight, but nobody was aware - so ticket numbers were ignored - then charged E40 for late pick-up (and told simply reclaim from easyjet....... I doubt this is at all likely!) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by RENNY - 23 June 2024
" Good value - best on price. "
" All very smooth and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAURICE - 23 June 2024
" OK "
" OK but nothing spectacular "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by AMANDA - 21 June 2024
" Helpful and friendly "
" Excellent service at Keygo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 16 June 2024
" great service - already recommended "
" Very easy booking online - great service at the terminal - got the car within 20 minutes of getting into the arrival hall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 16 June 2024
" Highly recommend auto Europe I have used them appropriately 10 times never been disappointed "
" Really straightforward, location great, staff great, value for money was tremendous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 15 June 2024
" Good experience on return told car would be okay and got my excess refund back. Had an issue with the fuel gauge showing not quite full but it was having filled up 1 km away and they accepted my explanation. "
" Would certainly use Centauro again due to honesty and quick refund of deposit. Only query would be that I ordered a fiesta or similar and got a Kia picanto which is a lot smaller. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by LESLIE - 10 June 2024
" Great prices through auto Europe "
" Tried to pressure me into taking insurance telling me they would charge and I would have to reclaim it through my additional autoeurope insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KIM - 08 June 2024
" Experience with yourselves was very good "
" At drop off no staff available to check car we wait 20mins had to leave keys on desk On our return home we found that we had been charged £380 for alleged slight damage to front bumper THERE WAS NO DAMAGE TO THE CAR WHAT SO EVER!!! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JAMES - 06 June 2024
" Auto Europe has always been good prices often more reasonable than the actual car hire firms "
" Had a late flight delayed so couldn't collect car till mornig slept in airport for 6 hrs, was made to wait till 7.30/8 before given vehicle. Fiat 500 was ok but had a long list of damage which always makes me nervous for the return, they do not seem happy when auto Europe agent papers are shown ?? ! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by BENJAMIN - 04 June 2024
" Friendly staff, great vehicle and good price "
" Great check in/car pickup experience. Very easy and pain free car handover at the end of the rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 01 June 2024
" Not impressed and think this is typical of car rental companies to 'fleece' customers "
" Was delayed (6) hours and hadn't informed KEYGO but they said they didn't have another vehicle of the same type, so had to pay c£45 more for a dirty A1 Audi auto., which I "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by PAUL - 01 June 2024
" .. "
" Very frieindly check in agent georgio. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BETHAN MAIR - 01 June 2024
" Happy with car and overall good experience. Cheaper than other companies and good standard of car. "
" As we returned before office opened, we were not told about key drop off. Stressful running between car park and terminal. Suggest you make key drop off more obvious or inform. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 30 May 2024
" Poor service, hidden charges and waiting nearly 2 hours for processing the car hire makes this company a last resort recommendation.. very poor experience. "
" From arriving at the pick up point at airport the wait was 55 minutes for the transfer mini bus. Our subsequent arrival and processing at the KeyGo office took another 45 minutes to actual complete forms payments and be allocated the car.. Only one KeyGo operative was present to process any of the bookings for the first 30 minutes As I had separate insurance for full excess cover my credit card was actioned for €1200 holding / deposit fee. This was totally as expected, but paying €25 for the privilege was a first via Auto Europe booking, and had not been advised as a non refundable charge before hiring the vehicle. This additional fee was in excess of extra 25% over the stated hire charges... Whilst booking with Auto Europe wasn't problematical, the acquisition of the vehicle at the start of the hire period was unacceptably poor. I will not be using KeyGo again! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MARTIN - 28 May 2024
" Good "
" Staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 27 May 2024
" See question 3 , not happy about paying for insurance twice, which makes this car hire very expensive, I have hired many cars in my life and never had this trouble before, "
" First a long weight at desk, 2, the voucher I obtained from you, said fully iinclusive insurance, but Jessica from goldcar said I had to pay another 298 euros to be fully covered, we were unable to contact you for some reason, perhaps a bank holiday, so after some 20 minutes of discussion, I was left with little choice but to pay up, I'm not happy about this at all, I am sure you are going to blame them and they are going to blame you, the bottom line is I am down 298 euros, will I use you or then again I doubt it, 3, I was then shown to a beaten up mg which had dense and scratches all over it, look like it had been in an accident, I rejected this car and operative in the kiosk issued me with a Renault which looked okay, butt was awkward to get in and out because of the low roof, I banged my head several times over the holiday getting in, the rest of the car hire went okay, I look forward to your reply, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PHILIP - 26 May 2024
" Easy website to use m provide very competitive prices I have recommended you to family and freinds they have been also using your website and hiring cars via AutoEurope "
" Easy process small wait at desk but less ta=han usual Maia was very polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GLENN - 26 May 2024
" Easy to book but seems there are hidden fees you have to pay we was left at the airport with no other option to pay for the car and extras fees else we would have been stuck in Alicante airport when we our accomadation was in Murcia "
" The gentleman when we arrived at the counter was very rude. He kept us waiting and because we was stood there for 10 minutes the time went passed 1am and charged us another out of hours fee. Which is disgusting he told we pay it or don't take the car and that he didn't have to be there?! We had already paid out of hours fees and a fee to drop off at another location and ended up paying way more than we should have. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GEOFFREY - 26 May 2024
" Long wait at Centauro collection desk. "
" Nice brand new car, bigger than requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROB - 24 May 2024
" All good. "
" All went very smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ADAM - 23 May 2024
" See above "
" I've never experienced such a hard sell of extra insurance. I explained to the member of staff I had excess cover through Auto Europe and she told me it was worthless and suggested something terrible might happen to me if I didn't use their insurance, proceeded to argue with me despite me politely declining their insurance. I would suggest having them on your listings in damaging to the Auto Europe brand. Your info on voucher about their office location is also out of date. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by SIMON - 16 May 2024
" excellent company to deal with,would recommend both Auto europe and Centauro. "
" everything was fine, excellent car, but a longer than i would expect to have to wait at the counter....not that many queing but had a long wait....staff were fine when i got the counter....not a major issue...but the longest wait ive had ... "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 13 May 2024
" Good easy to understand deals "
" Having had some very poor experiences with car hire rip off I found Wiber deals with you as a human, don't try to rip you off and make your experience much more pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 12 May 2024
" I contacted yourselves about the above issue and you only Replied saying that we didn't need to take out extra insurance. Which isn't any help because they would categorically not allow us to get the keys without paying for extra insurance. "
" We were told we would need to put €1400 on credit card incase of damages to which I gave my card over but as the car is in my husbands name as he is driving the car they wouldn't accept our joint bank card. They then told us we needed to take out extra insurance when we had already booked the highest standard with auto Europe but they were not allowing it. Our 4 month old baby was screaming crying with it being so late and us being there hours we should have been at the family villa already but no we were still trying to sort out the car. Then on return my partner filled tank but then by time we got to returns 1 small bar had gone down on the petrol and they said he had to leave again to fill up and come back (we had flight to catch) after 50 minutes of trying to find petrol station and coming back we dropped car off but they were not interested at all and didn't even come over to check correctly. We even asked if we could pay extra for filling tank fee for them to do it but they said no they don't speak English at that point and just wanted us to leave to find somewhere. It was extremely stressful and I will never recommend. We had to pay extra insurance for no reason when we had already paid it. Feels like we have been scammed out of money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MARTINE - 11 May 2024
" The booking was easy but at no point was I aware this was going to be subcontracted until I got my confirmation email "
" I found their insurance sales pitch quite aggressive... I had already paid for insurance and excess cover through my booking with you, but they said that wasn't valid for them a d I'd have to pay them directly or suffer a £1250 hold on my credit card. This left me feeling very uncomfortable as I wasn't sure how safe my holiday destination was. They said a tiny 1cm scratch would result in a €280 cost ... "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 10 May 2024
" All very easy,with good options and excellent cars "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CARL - 09 May 2024
" Brilliant "
" Everything excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEREK - 08 May 2024
" On my return I spoke with one of your team and here checked my next bookings and assured me that I do not require any extra insurance I hope this is true as I must have hired over 60 odd cars with you "
" I know that they are on commission and they hound you to take extra insurance that you do not require is not a nice experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PAUL - 08 May 2024
" Always have a good experience using your website.Prices always competitive. "
" Car provided was only 3/4 full with fuel even though the paperwork said it was full. Unfortunately we didn't notice this until we had left the airport(photo taken) so they had €20 of free fuel out of me which I wasn't happy about.As expected the surly idiot from Centauro on our return said we should have said something before leaving.I have to say if their staff miss something as basic as this you have to wonder what else they may have overlooked.Not happy. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ERICK - 07 May 2024
" Excellent "
" Great service and good price. Staff very efficient. Will certainly use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT SPENCE - 07 May 2024
" N "
" Staff friendly and service was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by VINCE - 05 May 2024
" Not a good experience "
" They made me take more insurance. They said the insurance i had was no good. That I needed to take their insurance or I wouldn't get my deposit back, "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by WILLIAM - 05 May 2024
" Same as above, terrible "
" Firstly, when we booked with "auto Europe" we got quoted something like 80 euros for 6 days , then 180 for the added insurance (which I usually get every time) which I assumed meant we didn't have to leave a deposit so I paid for it. Our flight was delayed and the airline lost our baggage so we ended up at WIBER 30 minutes after 11pm the time they said they closed. No consideration what so ever, €40 euro late charge. Ok, we accepted that, Anyway, when trying to get the car they said they I had to leave 1500 block on my card and I stated and showed them I paid 180 for added insurance they quickly dismissed it and shut it down "no no that's nothing to do with us it's an external company, it's another 200 euros for our added insurance" being 11.45 at night, an our drive away from our accommodation , and that fact I didn't take my credit card with me as I didn't think I needed it, we were left with no choice to pay this and of course they knew this that's why they did it. got in the car it's 12am stressed about the delayed flight and lost baggage, saw the petrol amount was marginally below full, the mileage was on 640 left. Full tank I imagine being 700. I should have taken a photo but we just didn't think much of it as it was as I said marginally under. So when we went to drop it off we took it back exactly the same, around 640 miles and very slightly under full, they kicked off straight away and said it's under I said time and time again it was like that when we picked it up! They docked me €27 euros out of the €90 euros deposit paid!! So for a 6 day car rental we paid over €400 and it's not acceptable. Won't be using auto Europe again if some resolve doesn't happen "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by SIMON - 03 May 2024
" When I got to Centauro counter to pick up hire car Auto Europe had not paid the hire charge and quite rightly Centauro would not give us the hire car until we paid again. Will now have to chase Auto Europe for refund. Not a good experience. "
" I always use Centauro but will book directly next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 03 May 2024
" Gokdcar is best price and our No.1 rental company "
" The whole process was very good, the staff helpful and tge car a newish Seat Ibiza was really nice too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARIE - 03 May 2024
" Good car, efficient pick up. Shame about the I surance "
" Good but was pressured to buy extra insurance "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ALAN - 02 May 2024
" Autoeurope and Keygo first class service "
" Keygo were fantastic from start to finish.We had concerns when returning to car, which were out of our control.Eva was superb,.She sorted our situation and returned to the UK feeling we had a first class service.Well done Keygo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 01 May 2024
" Site easy to you use and I feel safe in the knowledge you're always there to help - very professional company offering great competitive comparative rates "
" Other than a small wait everything was faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ARNE MIKAL - 28 April 2024
" Polite and punctual service personnel "
" Good advice of a suv car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JON - 26 April 2024
" . "
" Hard sell on insurance as usual. Car only had cursory vacuum "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by MELVYN - 25 April 2024
" Auto Europe are the only company I hire through always on the button and always reasonable and easy to use "
" The staff are very friendly and helpful and keygo are one of my favourite hire companies who don't take liberties like some do with your credit card will use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by OSKAR - 22 April 2024
" all very good "
" all very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ASHOK - 21 April 2024
" As stated above "
" The counter staff were very aggressive trying to sell the top up insurance. Then when I didnt take it, they gave me the worst car available. It was full of scratches, dents, chips, etc. The rear parcel shelf wouldn't stay in place when the boot lid was shut and reduced my rear view visibility. This is a car that should have been scrapped a long time ago "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by CESARE - 21 April 2024
" Great company amazing car selection. Wonderful staff members. "
" Very professional company. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 20 April 2024
" Different vehicle options (no cost) were offered at the desk and the car was very clean and drop off was very quick. Only concern was the wait to check in and pick up "
" Check in was slower than anticipated with a number of customers waiting (4 tills were open) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LESLIE - 18 April 2024
" Very pleased with the service and car "
" No complaints at all, very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 17 April 2024
" Very easy booking process. "
" The most honest car hire company I've ever dealt with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEBORAH - 17 April 2024
" Every time I hire a car always the same problem they want more money never had a hire car without having problems at the hire desk . "
" Really bad experience. Lady was very rude told me to go to another company next time all because I would take any more insurance with them . When we saw the car I couldn't believe they were renting it out with all the damages on it . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by NEIL - 15 April 2024
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ALAN - 14 April 2024
" Have used Auto Europe lots of times .Great service from you guys.However you start your holiday knowing someois wants to scamm you.All I want is a trusted car hit company "
" Scammed yet again.Took time to video car.Handed it back no damage.Could tell I needed to catch my plane .Keeped me waiting.Then pointed to centimetre small line under the car.Not caused by me and I pointed it out .I also pointed out how could you see that.(under the car) let your insurance cover cost £156.Again disapointed being scammed.Back to spain next Saturday but who can I trust a "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STUART - 12 April 2024
" - "
" It was good this time but you let me down very badly a few years back when you left me stranded after my flight was late (despite having the flight number) so I'm afraid that I used you by mistake this time and don't think it likely that I will do so in future. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 10 April 2024
" Very good experiences using AE, well use again "
" Excellent service all round. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 10 April 2024
" Sometimes there's a bit of queue but they are priced competitively so at peak times I would naturally expect this they are conveniently located and efficient our experience has been faultless "
" The whole experience was faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BOGDAN - 08 April 2024
" As above "
" Crooks - I have driven the car on highways only and parked it in a garrage for the leght of my stay. They charged me 120 euros for a small scratch on the wheel I could not possibly make. Also, instead of blocking money for the deposit, they actually charged my credit card which means that I had to pay £40 in transaction fees. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ANGELA - 03 April 2024
" Good service "
" Painfree experience. Good shuttle service and quick booking in experience. Would recommend that pick up instructions are clearer (from the airport) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by BARRIE - 02 April 2024
" Easy car rental. "
" Excellent staff and vehicles. Prompt pick up and return to airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERRY - 02 April 2024
" It was good "
" Very helpful and no hassle either collecting or dropping off - which is rare when hiring a car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by NIGEL - 31 March 2024
" Excellent all round. From booking, through to dropping the car back off. First class service. "
" Superb service. Really quick pick up and drop off service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 30 March 2024
" No problems with booking our hire car "
" The waiting time at the desk was very long, not enough staff. The vehicle was good and drop-off very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 29 March 2024
" Great service, great communication from their staff and great value. "
" Wiber are simply unbeatable. No other rental company compares. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 27 March 2024
" y "
" Hi we hadn't realised when we booked that you contract out the hire to a local company. This caused us delay at the airport because we were looking for a bus in your name. We asked a local and he pointed out the local name on the paperwork. It could be made much clearer. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MELVYN - 21 March 2024
" Auto Europe are always trustworthy and helpful and I have used them for years and will continue to do so "
" Gold car were very unprofessional with how they dealt with me I asked the girl how much would it cost for an upgrade to full insurance and a bigger car and she said 104 euros which I thought was reasonable but in reality it was a lot more with various add ons plus the taking of 139 euros for fuel when most of the companies I use through auto Europe only hold 50 euros on the card pending never take it and when I returned the car they didn't email me back for around 24 hours to confirm my refund it had nothing on the email so luckily 2 days later I got my fuel refund but I don't think I'll use them again you have far better companies normally not based in the airport but far more honest and helpful but as always I have trust and faith in auto Europe and they've always served me well so I will carry on using and recommending them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PATRICK - 20 March 2024
" Professional "
" Very quick and easy with very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 20 March 2024
" I was aware of "senior" driver surcharge after booking but it was more than stated. Only reason I went ahead with Centauro was that I had to book at last minute and did not have the time to go through every other provider to see if they charged this extra. "
" Charged 7 euros per day for "senior" driver, then another 270 euros for "minor" damage to underneath bumper that could only be seen by lying down on floor. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 19 March 2024
" Very nice car. Only had 5 km on the clock. "
" Very quick and easy pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 18 March 2024
" Excellent all round "
" Efficient , friendly and a pleasure to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KIM - 17 March 2024
" Not great getting another bill as I checked the vehicle over and never saw any damage to the wheel hubs "
" I was not offered a walk round of the vehicle when I returned it and was shocked to receive another invoice for some damage to the wheel hub..... Yes that old chestnut... After speaking to others it seems that this happens a lot ...... Scam?! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ROBERT - 15 March 2024
" Great price and the car was brand new! Pick up and return was very easy. Very convenient as the cars are picked up and returned to a car park attached to the airport terminal. "
" Great price and the car was brand new! Pick up and return was very easy. Very convenient as the cars are picked up and returned to a car park attached to the airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JEFF - 14 March 2024
" I have used Auto Europe many times, and always found it an easy experience and good value. "
" The only gripe was because I was early for collection I had to wait 25mins to take the car away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL JOHN - 13 March 2024
" Staff were very friendly and professional both during the pickup and the drop off. Very happy and satisfied customer "
" Staff were very friendly and professional both during the pickup and the drop off. Very happy and satisfied customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 12 March 2024
" See above "
" The collection and drop off were both efficient and I had no problems. However, I realised after the event that I had been charged for the Smart Cover. This was not explained to me and I would not have taken this policy, as I had already purchased insurance to cover any additional damage excess costs. This is disappointing and will make me consider whether I use Centauro again. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARTIN - 12 March 2024
" Your company provides an excellent service and value for money. Your back up provides peace of mind when encountering "difficulties" which sometimes occur even with a ZE hire car contract. "
" I always book using the Zero excess option. This particular ZE car hire with Goldcar was the best car experience I have had with the company in 20 years of using them. Excellent service from Anna on pick up and a very pleasant, quick and efficient drop off on return . The car was excellent with no scratches or dents! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by AMANDA - 10 March 2024
" Easy website to compare prices "
" Shuttle service great. Counter staff on pick up was using scaremongering tactics to get me to purchase additional insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PHILIP - 08 March 2024
" Faultless everything was easy from booking to returning car "
" Excellent service car was perfect although there was an hour wait at Goldcar the price counteracts this problem and on this occasion it was Saturday so to be expected and our flight was late which didn't help The lady who served us was very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RITCHIE - 08 March 2024
" Website was very easy to use & great value. My only concern would be someone experiencing a collection like we did, so this would stop me recommending anyone. "
" Everything was very easy & great value apart from the woman on the collection desk who got very rude & unhappy that we didn't require their excess cover (I already have private cover). I understand her want to upsell but this person took it to far & I couldn't recommend anyone being put through the experience of having to deal for her. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CRAIG - 06 March 2024
" Yes I would. "
" Maria was excellent and explained all the information accordingly. We had a really professional experience with Enterprise. I would say it was the best experience I have had with rental cars and that is down to the professionalism of Maria. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SARAH - 05 March 2024
" All good "
" Happy with the service but was slightly disappointed that the employee of gold car made me wait 1 hour because I was early to collect the car, thought it was a little disappointing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MYRIAM - 05 March 2024
" Booking was easy, the price was competitive. No hard sell. Overall a stress free experience. "
" It was very easy to pick up the car at the airport. There was no hard sale to try to upgrade or sell other products. The car had quite a few dents and scratches but they were all photographed and sent to my email. Returning the car was just as easy. I really appreciated that the fuel deposit was returned to me within minutes. I have used Wiber quite a few times and will continue to do so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROSS - 05 March 2024
" I think there is a clear disconnect between Goldcar and Auto Europe regarding insurance. This made the whole rental experience much less pleasant. "
" They were extremely aggressive in selling their insurance product to myself. They used tactics like my €1,400 deposit could be held for up to 6 months. I also noticed they appeared to be more aggressive to older customers, which so found very uncomfortable. Given we arrived late in the evening, there were no staff available to inspect the car at pick up and the car was in a dark parking lot covered in white splotches which made it impossible to look for scratches. Then when we returned it Goldcar technical used a powerful lamp to check every inch of the car. Helpfully they did not find a scratches. This felt very unfair and, if they found a scratch, it would have been very upsetting as it could well have been there at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RONALD - 04 March 2024
" On collecting my car, Keygo charged an extra 50 Euros, but the Auto Europe contract stated from 80 years old my age being 75. "
" Additional age charge was incorrect by Keygo, 50 Euros. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by KENNETH - 03 March 2024
" Great company never a problem. A bit more expensive but worth it . "
" Great company ,never a problem. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 03 March 2024
" Scammers You should be ashamed off yourselfs .. "
" Absolute rip of merchants you are encouraging scammers and I'm reporting you to trading standards and I'm seeking legal advice . You horrible rats "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DAVID - 27 February 2024
" Auto Europe provide full list of available cars....keenly priced...simple booking process... "
" Easy, straightforward system...collect your car quickly... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 25 February 2024
" Service always good "
" Nice car no troubles and return drop off very slick and nice assistant "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MACKENZIE - 24 February 2024
" Ive suffered a Horrendous experience with Goldcar, You should NOT be using them . It reflects very badly on your Company "
" Confrontation on Car Return. Wrongly accused of causing damage to car Manager called Police I was Arrested Went to Court I was fined A shocking experience Goldcar taking a Loyal Customer to Court. These will be the Media Headlines on TV., & in newspapers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 22 February 2024
" Very happy "
" Always use Centauro from Alicante or Nurcia and find them to have excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KRISTIAN - 20 February 2024
" Would use again "
" Always feel pressured to purchase extra insurance cover when already have cover with Auto europe "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARTINA - 19 February 2024
" Always good value for money and never had an issue. "
" Friendly, efficient and prompt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 19 February 2024
" Easy booking with competitive prices clearly set out. Peace of mind knowing that Auto Europe would deal with any issues with the rental company. "
" low mileage car and speedy pick up and return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOANNA - 18 February 2024
" As above "
" I've been charged about £120 , more then rental price for a scratch of the wheel which I didn't do. I got a car with damaged doors and nobody even told me that, no damage report was provided to me, nobody check the car with me and it the drop off time they accuse me od little scratch of the wheel. Definitely I will not deal with them anymore "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MICHAEL - 15 February 2024
" See 3. "
" Just a minor point. Fairly strong smell of cigarette smoke inside the car. We are non - smokers and had to buy air - fresheners to put in the car. Apart from that, very friendly and professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ADRIAN - 15 February 2024
" Went as well as could be expected. "
" Good quick service. No quibbles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ROBERT - 13 February 2024
" Na "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM KARL - 13 February 2024
" Always helpful and professional "
" Generally very professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PAUL - 12 February 2024
" Excellent all round! "
" All went well. No pressure to buy their insurance, which always puts me off a company. We were upgraded to a bigger car, so the overall price was excellent value. The staff at Alicante airport were very efficient. Altogether very pleased with the service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MALCOLM - 09 February 2024
" Your services and booking procedure was straightforward and clear. It is just a shame that the insurance issue and wait time spoiled an otherwise faultless booking experience. please pass on these comments to Goldstar. "
" Although there was a queue 04 at least 5 people waiting, 2 of the Goldstar check in staff decide it was time for a coffee break, so II waited nearly an hour to get processed. Also they informed me that the extra insurance I purchased from you with the car rental was useless and would not pay out in the event of a claim. I therefore was pressured into paying 200 plus euros for the full comprehensive insurance from them. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SHARON - 31 January 2024
" Not sure why I have had 2 amounts of £1.56 deducted from my credit card since returning home and no explanation what they are fir "
" Not sure why I have had 2 amounts of £1.56 deducted from my credit card since returning home "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by STEPHEN - 29 January 2024
" Seamless "
" Efficient and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERESA - 25 January 2024
" See above. I have used Auto Europe before and since this incident and will continue to do so but shall avoid Centauro like the plague "
" Upon drop off we were subjected to the most vigorous inspection of the car that I've ever experienced! It felt like they were desperate to find a fault. There were some black marks pointed out on the roof ( which I am positive would have polished off) but I was told they were cat scratches and would be charged €225. When the invoice came though they had changed us €330! I would never use Centauro again as feel totally ripped-off. Please pass on this comment! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JAZZ - 20 January 2024
" Robbed me of nearly 200 euros. Go somewhere else for your car hire folks "
" THEY ROBBED ME "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JAMES - 15 January 2024
" All good. "
" Generally a very positive experience with Keygo. Car was clean and in good condition. Minor frustration that the confirmation booking email did not contain details of where I had to go at Alicante Airport to pick up the shuttle bus. Otherwise all good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by CHRISTOPHER - 15 January 2024
" Easy to book reasonable price "
" It was actually the Hertz, desk which handled pick up and drop off. Very good no queue or waiting.. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PHILIP - 11 January 2024
" very good until drop off "
" on drop off I found the young representative on the 2nd floor drop off a little rude with a bad attitude, ok I hold my hand up and apologise for my behaviour as I was out of order getting angry. The reason was the young guy asked me if I was from Holland and when I said no he said where you from then with my answer being the uk he said oh you lot are worse which I found very racist "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 07 January 2024
" Very good in fact excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 02 January 2024
" Easy to book efficient "
" Very good no issues apart from a little confusing on pick up but sorted promptly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEZ - 02 January 2024
" Will use again. "
" Efficient, easy to deal with. We always buy our own insurance excess in advance and when they saw this they were happy. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICHAEL - 01 January 2024
" Auto Europe are always reliable and their website is easy to navigate. "
" Wiber are exceptional. I have used their Alicante office several times now and they are faultless. Professional staff, no hard sell insurance, no hidden extras and excellent vehicles. Their shuttle service to and from the airport is always prompt too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CORAL - 01 January 2024
" I was nervous about leaving the hire car anywhere it could be damaged as the hire company basically slated your insurance cover. "
" Europcar said that I didn't have insurance and tried to sell me some. I told them I paid extra with you to have full cover. They told me that you wouldn't pay me if I had an accident without their insurance. I didn't buy from them, but was made to feel very unconfident during my hire. I think you should make us aware that hire companies aren't happy with us buying insurance from a third party. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEXANDER - 30 December 2023
" . "
" Kept trying to sell me insurance as usual "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by TREVOR - 26 December 2023
" Excellent service and excellent quality. "
" Without doubt the best car hire company I have used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TREVOR HOWARD - 23 December 2023
" Hassle free and efficient. "
" Smooth pick up. Hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CARMELO - 23 December 2023
" Office was in the terminal and the staff were very nice..not too far away to get to the car.. clean car park area at Alicante airport and clean car.. excellent "
" Very friendly staff and vehicle was almost new.. very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 22 December 2023
" very good "
" very good - free upgrade and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEREK - 21 December 2023
" Good service car very average "
" Excellent customer service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MIGUEL - 18 December 2023
" as above "
" excellent service staff were first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 13 December 2023
" Already have and can't fault the service "
" Service was great was only at the desk for 10 mins and all good to go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 11 December 2023
" Always helpful helped me on issue with issue with GC contract and this was dealt with immediately "
" Very good although experienced hard sell on insurance at pickup desk "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERJE - 07 December 2023
" 7th Dec. 2023 - Hi - ALWAYS BEEN VERY EXPEDITING AND QUICK HANDLING __ABSOLUTELY TO RECOMMEND FOR EVERYBODY !!!!! "
" 7.Dec.2023 HOLA - could be BETTER - as we have too much discussions about how get feedback on whether it was how much scratches by receiving Opel car / amost new this annoying us - and takes toooo much time !!!- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARRY - 01 December 2023
" We book with hertz (or Avis) as consider them reliable with good cars. "
" The counter staff were great. Only issue was that on return the chap looking at the car took a long time going around then pointed two almost minuscule marks. Certainly less that 0.75 cm which we had not made. The idea of inspecting a car prior to taking away for marks so tiny which can only be seen in strong torch light a bit disconcerting. The chap was polite but it was disconcerting. We wondered if he had been told off before for not pointing out marks? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HILLIER - 01 December 2023
" Have used Auto Europe many times and always had a good experience. "
" Good experience. Supplied the vehicle that had been ordered. Very pleasant staff. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 27 November 2023
" Would highly recommend the company and staff. Very straight forward and stress free expreience. "
" An excellent customer experience once again. Thank everyone for their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TRACEY - 25 November 2023
" As above "
" All good except the counter person upon arrival ! Very rude "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RONALD - 20 November 2023
" Friendly pick up, clean car, Fiat 500 Hybrid, economical 46mpg, very Courteous driver. "
" Friendly pick up, clean car, Fiat 500 Hybrid, economical 46mpg, very Courteous driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 19 November 2023
" Easy company to deal with "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ADRIAN - 19 November 2023
" Competitive prices. Better than Holiday Autos. "
" Everything worked well. Quick, no hassle. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RUSSELL - 18 November 2023
" Auto Europe, perfect as usual. "
" The pick up of the vehicle was quick for me. But unfortunately, not for the people who were in the queue in front of me, so it turned out to be a slow process. Car was decent enough, had 27k on the clock, and a dented door/wing that was already noted on the form. Did as asked again, and got the car filled up within 10km of the airport and kept the receipt. Drop off is perfect, as twice now, there's been nobody in the office, so it's been a case of keys in the Dropbox. They removed the black on my credit card within 24 hours again, which is very good. I'll definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PAUL - 18 November 2023
" 241 euro charge for minimal damage which I didn't cause, perhaps you can help ? "
" They charged me on return of the car with 2 damaged wheel trims which were only barely scuffed and I believe were already scuffed, there were 7 already damaged marks which had not been repaired on collection "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by M - 17 November 2023
" Don't bother paying extra for Thifty / Hertz they are no better than the cheaper suppliers "
" Very rude counter staff. Car had a lot more damage than was listed, had to find a staff member to photograph and amend the details. I thought by using a top company I would have got better service than the usual poor service from the likes of Goldcar, record go, etc but this was not the case. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 16 November 2023
" Seamless "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LEONARD - 15 November 2023
" Booking the car with Auto Europe was easy, clickrent had a high star rating but I will never use them again. "
" The counter staff were very unhelpful, the car was in a poor condition and there was a lot of damage that was not on the checklist provided by the counter staff. When I tried to get the additional damage added to the list I was told by the manager to take photos and when I return the car there would be no problem, which of course is ludicrous. I had to insist that the additional damage was listed on the checklist or I would want a replacement car. Good job I did this because when I did return the car the drop off inspection was very thorough. Beware of clickrent and stand your ground and take a video and photos of everything. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by NIGEL - 14 November 2023
" good "
" Good experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by COLIN - 11 November 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 10 November 2023
" Like the zero excess part of the hire "
" No issues all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 09 November 2023
" Excellent "
" Car was upgrade with no extra charge, staff were excellent, left the car before check in opened due to time of flight, deposit repaid same day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 06 November 2023
" Smooth process, apart from sketchy details for finding the pick up bus (nobody from AutoEurope replied). Luckily the airport staff were more helpful. "
" All positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ABDUL - 04 November 2023
" Auto Europe are just rip off merchants. I paid to have full insurance on the the site and then had to pay £140 again to have full insurance when collecting the car. I will never book via auto Europe again!!! "
" Excellent service, very pleasant staff and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 02 November 2023
" Always provided a good selection of rental options at a competitive price. "
" First experience with Click Rent and a very positive one. Slight delay in shuttle from airport to collect vehicle but overall very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MERVYN - 01 November 2023
" Never again,shocking service unsure who is to blame OK Mobility or auto Europe "
" Booked hire through 3rd party,auto Europe,whose pick up information was more than 3years out off date so myself and disabled wife wasted nearly 3hrs trying to get vechile also payed prior to pick up an additional £84 for comp insurance to be told at desk this was collision waver protection and not insurance as such then had 1350e blocked on my account,150e for some kind of security,which I didn't understand,but was told it was mandatory,then had to pay approx 550e for proper insurance for a dirty car with binding brakes and the service light came on days into a 30day hire not good at all "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by GARY - 31 October 2023
" Car was perfect, no.problems with the car r goldcar staff whatsoever "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LESLEY - 30 October 2023
" Disappointed I had to pay insurance twice "
" I paid full insurance to you on booking . On picking up the car I was told the insurance I paid to you was not effective to Europe Cars. I therefore had to pay insurance again to Europe Cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 30 October 2023
" I use Auto Europe regularly and I have always been satisfied with the service. I received plenty of information from them with the rental voucher and then follow on e mails concerning the security deposit, credit cards etc. and information concerning all I needed to know about pick up "
" Mini bus was waiting when we exited the airport and we were at their site within a few mins. The rental process was very quick and efficient, on completion the rental docs were emailed to me, this included details of any damage already on the car including photographs (if you need wifi to get your emails then it is available free on site and should you be waiting in a queue then you will save yourself a few mins by connecting prior to your turn, just go about half way down reception on your left and you will find the details). You will also be offered options, full ins at approx £140, pay for the fuel and return empty approx £70 ( this is well worth considering as fuel is about the same as the UK but the nearest station to Key Go is about a 15 min round trip, there is no petrol station on the airport) there is also an option for breakdown cover at £18. The car was exactly what I booked a new style Opel Mocca automatic with 28000 km (17500 miles) on the clock which was a pleasure to drive. On return the check in was very swift and the block on my credit card was removed there and then, an e mail containing end of rental docs was sent to me immediately The only negative was when we arrived at the airport and there were a number of people waiting, as soon as the bus stopped they gathered around the bus and it was very difficult to remover our cases and move towards the airport, I know people are keen to get on with their holiday but a little thought would have been welcome, perhaps all the shuttle busses suffer from this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CATRIONA - 29 October 2023
" Simple and clear online booking procedure. "
" Professional, informative and good humoured service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 27 October 2023
" Generally good, car ran well, just a few blemishes and external damage to the vehicle, which required my return to the staff at the carpark office to highlight issues not recorded. "
" Generally good. The getting a ticket before you're even in a queue to be processed wasn't clearly advised, and when approaching the desk was a very curtly responded to and sent to the end of the booking desks to the numbered ticket. With no one else queuing, my number was instantly displayed on the monitor to go to desk No 2... The same desk I'd been instructed from to get the ticket... May you could post the warning in your information on the booking in process expected "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MARTIN - 27 October 2023
" Very helpful in giving me the correct Goldcar telephone number. "
" I have hired many cars with Goldcar/Interrent but when l needed their help for a simple matter, they completely failed to respond. I inadvertently misplaced my Goldcar contract and wanting a replacement for police purposes I tried to contact the company. The number on my Autoeurope voucher was incorrect. After spending a considerable amount of time making contact with the Gold car head office in Madrid, I was eventually told by George that my only course of action was to send the Alicante airport office an email with the address that George supplied. Over the course of the following 24 hours I sent the Alicante office 3 mails with all relevant details none of which were even acknowledged. The email address was correct as it checked out on a later notification. I later had a hard copy print out when I returned the car which took no more than 30 seconds to provide. Such a complete inability to communicate at any sensible level with the company is very worrying especially if I had a breakdown or an accident. Never having to have had the need to contact Goldcar during a rental period in the 20 years I have been using their services - is this standard of disinterest the same with all other hire car companies? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEBORAH - 27 October 2023
" I would happily recommend "
" everything was great and I was very happy with the car and the service I received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 25 October 2023
" Used Auto Europe on multiple occasions- saved about 50% on this rental compared to Hertz standard rate. Highly recommend. "
" Quick pick up, digital contract and car condition report matching actual car condition. Drop off very easy; key box at Madrid Airport and confirmation email in minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by CHRIS - 25 October 2023
" pleased with service "
" good firm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ARCHIBALD - 24 October 2023
" Straight forward car rental "
" Wee bit pushy with collision damage waiver insurance, but accepted I was happy to carry risk as I had my own excess insurance. Car was low mileage, well specced and clean inside and out. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BEN - 23 October 2023
" It would be helpful to advise via a link or brief people on the driving laws for the countries they are travelling to. Spanish roads have a number of new cameras for all sorts of driving law enforcement now, if you were new to driving there and were not aware of any differences between UK driving law it could be very costly! "
" When I arrived to collect the vehicle it had already been given to someone else, so they 'upgraded' me to a higher model - a Jeep in similar spec. However the alternative vehicle was high KM (52000) and had multiple damage across the vehicle, it must have taken me at least 30 mins to identify, picture and video all the existing damage before I took the vehicle offsite. The vehicle had been cleaned/valeted beforehand but areas like the door shuts had been missed and were muddy. Other thank the above the service was faultless. I have used Drivalia before so knew what to expect "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PETER - 23 October 2023
" easy to book "
" OK "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ANDREW - 23 October 2023
" Efficient "
" All very good, efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 21 October 2023
" Auto Europe good as always, seems to be only offering off airport ( Alicante ) car rental which can be a pain compared to on airport. "
" Car wasn't very clean, a lot of minor damages not on the contract - lots of photos had to be taken, quality of car not particularly good. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by CATRIONA - 20 October 2023
" Clear and concise interaction. "
" Pleasant an professional service. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GAVIN - 18 October 2023
" Good overall "
" Good overall apart from fact counter staff tried to get me to take out extra cover even after I had taken excess insurance- they gave me impression it may not cover small damage or that they may not provide proof of damage I may have misunderstood "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RENNY - 17 October 2023
" I've always found Centauro very efficient and easy to use. This trip was no exception. "
" I've always found Centauro very efficient and easy to use. This trip was no exception. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MICHAEL - 16 October 2023
" All very good service but was advised to book Dollar directin future rather than via Auto Europe in case of need to make claims where necessary to pay Dollar first then claim back from broker (?) "
" Swift service. Given similar car to that ordered (though not not as big?). Drop-off experience very good. . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by SOFIANE - 15 October 2023
" Thanks "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STUART - 13 October 2023
" Efficient. Better signposting required at airport return. "
" Long Queue at pick up office at airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GEORGE - 09 October 2023
" As always easy to deal with. "
" Good service but a bit slow at counter and garage area. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DANIEL - 09 October 2023
" I didn't like the car it was a DR cheap Chinese nock off gearbox was a nightmare very under powered the apple play wouldn't connect "
" I didn't like the car it was a DR cheap Chinese nock off gearbox was a nightmare very under powered the apple play wouldn't connect "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by IAN - 08 October 2023
" Very happy with Auto Europe's service. On line functionality is simple & excellent "
" I've used them at Alicante in the past with direct booking but they've become too inflexible on insurance so through auto Europe is much better option for me as I have separate damage cover policy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JAMES - 06 October 2023
" see abov "
" Had to cancel was given the wrong contact details haven't heard a peak from your insurance company in nearly a month "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by LEE - 04 October 2023
" Overall the on-line booking experience was good, the choice was excellent and prices were competitive however the lack of communication between Auto-Europe and Sixt created a fairly stressful issue upon arrival at the hire desk, and resulted in an additional cost of £250 which I had not budgeted for. "
" Overall my experience of Sixt was favorable due to the helpfulness of the counter staff, however my overall experience at the time of collection was reasonably stressful due to the vehicle I had hired not being available. My flight was delayed an hour, then it took an hour to retrieve my luggage which resulted in being roughly 2 hours late to the Sixt desk, at which point I was told my booking was valid but the car I reserved had been released. The only other car available without additional cost was a much smaller car than I had originally hired, and it would not fit 4 x adults and luggage in - the only option I had was to upgrade to a higher spec car for an additional £250. Sixt had not been passed the booking details from AutoEurope so could not track our flight - had they been able to do that they would have been able to make an allowance for the late arrival and would have retained our original car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 03 October 2023
" Na "
" No issues at all good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 03 October 2023
" Would use Auto Europe again "
" Pick up was straightforward although I was not totally clear about the full tank policy. Car was fine although there was a large dent on one of the doors which was known by Avis but marked by them as 'minor' which surprised me somewhat when I saw it on day two of the hire. Drop off was very straightforward with a very helpful staff member. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DERRICK - 01 October 2023
" The only positive aspect was the efficiency of returning the car. "
" Disappointed with counter staff and having to leave €1400 deposit and €140 fuel payment when gold car had my credit details and informed that any damage, irrespective of my fault would result in cash taken from my deposit and I would then have to discuss with the extra insurance I had with AE. Very reluctant to use both companies in the future. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ALAN - 30 September 2023
" Very good service "
" All went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DARREN - 30 September 2023
" After the experience I had with goldcar would I ever use this company and as a booking agent you need to be aware of the way it treats its customers who refuse their insurance because they make commission on it "
" I arrived to pick car up once I told them I would not buy their insurance because I had bought yours they told me my credit card would not work I rang the bank who told me there was nothing wrong with the card they even offered to pay them they would not accept the payment I had to pay them £1300 pounds before they would give me the car absolutely never again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARC - 29 September 2023
" Competitive pricing "
" Good experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EVERARD - 28 September 2023
" Very positive "
" Good cars. Reliable service, fast check in and out "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HEIDI - 28 September 2023
" Easy website can make changes easily to bookings overall a good service. Calls answered promptly when bookings cannot be changed online. "
" Really good experience I always look to rent with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 26 September 2023
" Very slick! "
" Quick pickup. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JANE - 26 September 2023
" It was fine "
" Excellent, my only grievance is the nastiness of the people when you pick up the car and don't want their extra insurance as I already have it, they turn quite nasty but other than that all good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SUSAN - 25 September 2023
" . "
" Friendly staff, easy pick up and drop off, new car - would certainly recommend "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NEIL - 25 September 2023
" All good. Pre registration meant a reasonably quick pick up and key drop box on return made for a ery rapid return. Cancellation of excess deposit was also extremely fast, same day. "
" All good. Car booked was car received, refuel instructiobs were made clear. Return procedure was a bit strange, key drop box, but so long as you have no issues then this makes for a rapid return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JESSE - 25 September 2023
" Can't complement ye enough. Brilliant service "
" First time hiring a car ever, will be back as it was such an easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KATHY - 23 September 2023
" Very disappointed and let down. We have used many different hire companies at airports , this was the worst . We will not use them again. "
" Our flight was delayed then the alamo shuttle arrived at 1.15 pm. They loaded our bags then informed us that there was no hire car available. They wanted us to go back to the alamo desk to arrange for a hire car the following day if a car was available. This was not possible as we had to arrange a taxi to take us to our hotel. We had paid for 7 days car hire and Alamo let our vehicle to another customer. We eventually hired a car in Benidorm which meant we had to find other transport back to the airport. We therefore paid for 7 days and only received a car for 5 days. Alamo staff were rude and unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DEBORAH - 21 September 2023
" I feel AUTO Europe offer me a deal which I was pleased about but it never happened and I think working with clickrent is wrong as I booked my car through your company. "
" Arrived on the 11th September and took ticket number but noticed if you was Spanish you got served first. Took out insurance with your company but told I need to leave deposit or extra insurance with clickrent not happy with that. Also I booked with you company and paid extra for an Alfa Romeo but did not get the car end up with a suzuk vitara not happy. Also when I returned the car Spanish got seen first and then we were just going to board the plane and released we had left sun glasses in the glove box so phone clickrent and they told us they have them in office which was good and we said our family who live in Spain will come and collect them. When family arrived no sun glasses so once again not happy so really not happy with the company. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by ANTONY - 19 September 2023
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DARREN - 19 September 2023
" Process of raising a complaint about a booking is awful. Complaint line is only open Mon-Fri mornings. With a 30 minute wait on hold before an answer. Then they can't do anything because all forms are online. "
" No-one available when dropping off vehicle. Still waiting for the deposit to be refunded 6 weeks later. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GRAHAM - 16 September 2023
" Excellent "
" Pick up was simple and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAX - 15 September 2023
" Was a long wait to collect car. "
" Had to pay the same charge when I went to collect the car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by GEORGE - 15 September 2023
" Overall very good but you need a full desk of workers when 2 planes come in because fire fly is popular "
" As like allways when we hire a car in spain,there is allways plenty of extras which leaves a sour taste but we have come to expect it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 15 September 2023
" Had to cancel trip due to my wife being injured after contracting you to try to move the booking you would not move the date so we lost all our money No very sympathetic are you !!!!!! "
" Had to cancel trip due to my wife being injured after contracting you to try to move the booking you would not move the date so we lost all our money No very sympathetic are you !!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by VICTORIA - 14 September 2023
" Just feel like they are trying to con more money out of you. "
" Need to be clearer about the true cost of the insurance and excess when first booking the car. Arrived to collect only to be informed it was another £38 per day for insurance despite having already purchased insurance. Didn't have the cat I booked but provided me with free upgrade which was covered scary he's and dents not recorded on the hand over. I had to take over 20 photos of the scratches in poor car park lighting and sent to hertz. On check in they said there was no record of the scratches but accepted my photos and email response from hertz. Terrible that you have to go through all of this spoils the holiday worrying the whole time about the car and fines you might get. It would be better just to honestly provide the real hire cost with insurance from the start "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MALCOLM - 12 September 2023
" Good value and service. Somewhat disappointed that for our October trip I have had to book elsewhere as Firefly was no longer the most competitive. "
" There were a few too many minor bumps and scratches on the bodywork for my liking, giving rise to an element of concern that some of them might be attributed to me when returning the car. However, there were no problems in this respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GABOR - 12 September 2023
" It's a total rip off. I payed a lot of money for nothing basicly as it didn't cover the rental cost at all just reserved a car for us. I rent directly from any company and could save this money. "
" The staff was very kind and helpful, the car was in top condioton and perfect for us. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 11 September 2023
" First time using Firefly. Refreshing and pleasant experience, look forward to using Firefly again. "
" Our Ryanair flight on 18th Aug has DELAYED by some 5 Hours. We landed at Alicante Airport 01.20 Sun 19th Aug. I could not get through on by mobile to advise Firefly direct but had to contact Auto Europe and request they inform Firefly on our behalf. We were pleasantly surprised the Firefly desk inside Alicante Airport still manned and open at 01.30 and able to process our booking. We were even upgraded from the booking of our Corsa to a Citreon C3. The staff were very helpful and understanding. Our only problem was that we had to drop the car back at Alicante Airport 06.00 7th Sept and the Kiosk/Booth inside the Airport does not open until 07.00. We tried for DAYS trying to call Firefly and confirm drop off arrangements. We had no success in getting through. So we drove back from Torrevieja to Alicante Airpot to speak to Firefly direct. It was here we found their Kiosk inside Car Park 1 and the Drop Off Box for the Car Keys. We were unaware of this upon arrival also we were only then advised to leave Green Copy of hire contract and Fuel Receipts INSIDE the Car upon leaving. These teething problems did NOT distract us and will NOT prevent us using Firefly again and recommending you to family and friends. Once again THANK YOU for your teams Professionalism and commitment to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 09 September 2023
" Excellent service "
" Excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARCO SANTIAGO - 08 September 2023
" Terrible, had to pay again for insurance that I thought I had already paid in the booking page, just to avoid any charges for scratching that it may arise!!! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by SHARON - 08 September 2023
" Very pleased with the whole experience. "
" Quite an effortless booking and picking up the car experience. Very pleased with the service I received. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ROBERT - 04 September 2023
" Very straight forward and easy to book "
" Very good company to deal with great staff and good cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by OLIVER - 04 September 2023
" Auto Europe were efficient as usual, though I was sorry to be given a vendor that was so aggressive when it came to added insurance. "
" Dropping the car off was fine, the staff were friendly and efficient but pick up was awful. The (different) staff became extremely aggressive when I refused to take out their excess cover, given I already had a policy elsewhere. They refused to look at the car to check for damage before I took it out. The car was covered in scratches and marks that I recorded. When I asked if I could have a less damaged car, I was told: "You're nothing to me, you didn't take our insurance." "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PATRICK - 04 September 2023
" Fine, for you. "
" The old lady, the counter was a complete liar . She tried to make me buy a different car because they didn't have the one I booked . She was absolutely awful. She kept going on and on when I told her that I was happy with the car that I had booked. If I see her again when I go back to Spain I will tell what I think of her. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by ALISTER - 04 September 2023
" Great all round experience. "
" Excellent service from staff. Vehicle was spotless. Pick up and drop off were hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EGIL - 02 September 2023
" nice newish car, good price and efficiently handled by staff "
" Very quick process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CARL - 02 September 2023
" Very happy with my car rental. A brand new car which was a pleasure to drive. I will definitely be booking through AutoEurope again. "
" Competitively priced with upgraded vehicle free of charge. Friendly and efficient staff. The only rental company I will use in Alicante. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LISA - 28 August 2023
" Excellent, fair price efficient staff "
" Have used KeyGo befire, staff are great really efficient no waiting around "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVAN - 27 August 2023
" CDW was a bit of a shit experience, who's fault that is I'm unsure but it's a shitty way to start a holiday! "
" Car was mint CDW was a contentious point, not good at the start of a holiday! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRUCE - 27 August 2023
" Very competitive pricing. "
" Good, but too pushy for sales at checkin. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DIANA - 26 August 2023
" I always use Auto Europe when hiring a car. So far I've never had a bad experience and have recommended them to many people. "
" I usually select firefly because of past experiences with them. Always helpful and never pushy, overall a very smooth experience. The only slight issue for me is knowing if I'm following the correct procedure if the office is closed on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by RACHEL - 25 August 2023
" See question 3 "
" I am still waiting to hear back with regards to a charge that has been made on my card. No explanation...no call back. Car returned in same condition taken with full fuel tank. No one there at drop off so trusted the process of dropping keys in box, something that clearly should not have been trusted. Please advise when I am likely to receive a refund on money incorrectly taken with a full explanation. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by NATASHA - 19 August 2023
" Staff very helpful when I rang up worried about the insurance. The staff member at Auto Europe reassured me and told me not to worry about what the Goldcar staff had said re I insurance. "
" Over 1 hour wait for car. Pushy sales staff tried to make me buy their insurance at airport desk saying that my insurance policy I had purchased was invalid. I was given an upgrade to an SUV due to wait and no car available which was fine but car was parked in dark part of car park & I noticed large scratch that wasn't in paperwork. I took photos and went to office & had to drive it there for staff to examine. they agreed there was additional mark and took photos. If I had not spotted this they would've charged me when I returned the car. When returning car it was not clear about the process and I had to ask several people how to return the car back. Staff member in office was not friendly in drop off office. Overall not a pleasant experience without car and this was the second time I've had bad service from them. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RAYMOND - 14 August 2023
" Everything went like clockwork Fantastic experience no pressure 100%will use again Best in 24yrs "
" Totally professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 13 August 2023
" Good value for money and good choice of cars. Instructions and charges are clear. "
" The car had a strong smell of cigarette smoke on pickup. It was difficult to match the mark on the condition report at pickup with the actual damage on the car not helped by the poor lighting in the pickup location. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by FAROUK - 11 August 2023
" AutoEurope experience is generally good but on this occasion we have been let down by the dreadful experience with Centauro. "
" At checkin Centauro were quite forceful about taking their excess insurance at €25/day. We opted not to but instead asked their closing time for returning the car in order to have someone checking the car status with us present. We were told before 11pm. We returned the car at 10:15pm and the return office was closed. At the airport terminal in Alicante they told us to leave the key in a return box and that the car would be checked the next day. We kind knew what would happen. We received an email the following day with a €225 invoice due to a minor damage to the front bumper (the contract and car which had loads of existing damages at pick up already mentioned minor damage to the front bumper and Centauro provided no proof of new damage which there was none when car was returned). Of course money was automatically taken from our credit card deposit. We have emailed Centauro to ask for a report/photo showing the damage since we have before and after photos of the car and could compare. It has been nearly a week and we are yet to hear back from Centauro. This is extremely poor customer service. Never again we will rent from Centauro. They might be the cheapest but in the end it will cost you more. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by NICOLA - 10 August 2023
" See above "
" Had to wait about an hour at Alicante airport to get to the front of the queue then took ages for the counter staff to fill in all the info and get me the keys. At drop off they told me they were charging me for a missing luggage cover that was never there so overall I'm not very happy! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOHN - 09 August 2023
" Booking easy, just goldcrest side was shite. Rip off "
" Arrived having bought insurance, then was told it only covered tyres. Was then charged £286 mote for insurance and £150 taken in case came back without fuel. Feel completely ripped off by Goldcar. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by VINCENT - 09 August 2023
" All good (again). "
" No problems with airport transfer. Wasn't given too much of a hard sell on excess cover insurance. Car was great - only 5k miles on the clock. No probs getting fuel deposit back and damage holding amount released. Can't complain. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 07 August 2023
" Car was average, smaller than what was booked or equivalent. Car was filthy dirty and i have been charged extra for something but dont know what or why "
" Dont know why i have received a charge on the 1st august for £59. I have received no invoice or have any idea what this is for "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by LYNNE - 07 August 2023
" For the many years I have used AutoEurope, I have never had any issues until dealing with GoldCar. I will continue to use AutoEurope, but never again book GoldCar through you! "
" Slow service and a long wait upon arrival. Rude, confrontational desk clerk - aggressively trying to upsell insurance, and stating that we should not have booked through AutoEurope. A very scratched and dented vehicle, with high mileage, and a noisy transmission. Will definitely not book a GoldCar ever again! I have a video if you want to see it? "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by JULIAN - 04 August 2023
" Good service "
" Well organised, quality vehicles and efficient transfer from and to the airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 03 August 2023
" Great service "
" Very smooth with a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KATY - 02 August 2023
" Staff pleasant. Long hot wait for pick up. Refusal to check/photograph current condition of vehicle is problematic. Ultimately - if you share details of before and after, you will be charged. If you don't, you won't. "
" Damage to the vehicle was not discussed or recorded at pick up - even if when requested. At drop off we were charged extra. Seems unfair. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MARK - 01 August 2023
" All covered in item 3 above. "
" Pick up and drop of was speedy, only issue I have was with the make of car it was a dr. This car was under powered and stuggled going up hill on the motorway, the aircon on the car was also weaker than other cars I've rented in Spain over recent years. Could not fault condition of car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ASHLEY - 29 July 2023
" Loved autoeurope before but with drivalia experience it has made me think about using them again! "
" Using DRIVALIA again with Auto Europe is deal breaker for me. The service advisor made the whole experience such a stressful experience. Threatening behaviour if I did not take out their insurance although I had my own third party insurance cover. They provide a sheet with a previous damage but don't walk around the car with you. They take a 2000 euro deposit and say if any damage you will have to pay. They tell you the autoeurooe cover is not good enough. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by GRAHAME - 23 July 2023
" Other than Auto Europe not being able to extend my hire period with Keygo I was very happy with selecting and progressing to payment as I have always been when hiring vehicles using Auto Europe "
" I had an excellent experience with Keygo from the collection at the airport and at their reception for issuing of the hire vehicle, all staff were courteous and with a professional approach carrying out there duties! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 23 July 2023
" Excellent company ,efficient honest company unlike some rental companies. Great pleasant staff. "
" Excellent company unlike some of the rental companies. Always use Centauro now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LAURA - 18 July 2023
" Have used before and will use again. Excellent all round. "
" Great, used before and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RONAN - 16 July 2023
" Excellent experience would definitely Recommend and use again in the future "
" Excellent company to deal with. Our flight was delayed and we were anxious about not getting our car as the office closed at 10pm. Thankfully we still got our car and they were very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROY - 16 July 2023
" Picking up a hire vehicle at the airport can be a lengthy process with long queues. 'KEYNGO' makes the process quick and easy with a choice of vehicles being offered. Would definitely recommend this method of rental. "
" A very straightforward pick up of vehicle. With zero excess easy drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DONAL - 15 July 2023
" Easy quick and reliable "
" Professional modern and effective "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by VITO - 13 July 2023
" An observation worth highlighting is the mismatch between the stated AutoEurope excess retention amount and the actual required by the Sixt desk. This was not an issue for me but could have adverse financial implications for other customers. This mismatch should be addressed by both companies. "
" Thank You to the local staff. They all were very helpful and understanding from pick up to return. A special mention for Jose and the Representative at the pick up desk whose name I forgot to note, who made our experience of dealing with the Alicante Sixt team very satisfying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 12 July 2023
" No "
" No "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PHILIP - 11 July 2023
" Easy and cheap "
" Easy and cheap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 11 July 2023
" as above "
" Pick up was ok , just cocerned the person I spoke to was not willing to check the car for any damage prior to me driving off .But car was clean and tidy and over all happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DANIEL - 09 July 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STUART - 05 July 2023
" Good value for money. "
" Really easy to use and super quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KATHLEEN - 04 July 2023
" Very happy with the experience. Great range of cars available and courteous staff "
" Easy to find and great customer service. Quick, easy and good prices although it was not explained why I was charged extra on pick up? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FIONA - 04 July 2023
" I found the experience completely unsatisfactory . My overall feeling was of being ripped off "
" They sold excess insurance in an underhand way "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KEITH - 03 July 2023
" Very annoying "
" I was sold an upgrade without telling me at the sales desk. I wouldn't have had it if I took the time to read the small print "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 01 July 2023
" As usual reliable uncomplicated and helpful information and advice "
" Totally smooth lovely car staff friendly and efficient totally faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JASON - 28 June 2023
" Would definitely use again and advise others to do the same. Great service and value. "
" Really pleased with the rental. The whole process was seamless. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JULIE - 23 June 2023
" Disappointed as I look after the car Like it was my own x "
" Great deal untilI came to take it back I photographed everything but didn't photograph with boot closed and was charged for an R missing that was missing when I collected, so will learn by my mistake and Photograph everything in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by HOWARD - 21 June 2023
" Got ripped off at every possible opportunity they could find, absolute scam! "
" Got ripped off at every possible opportunity they could find, absolute scam! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JAMIE - 20 June 2023
" No problem other than that already mentioned. "
" We arrived 3 hours early and I notified Clickrent and Auto Europe of this 24 hours before but there was no flexibility to collect the car earlier, I can understand this to an extent so not a massive problem but some more flexibility would be nice. The checking in was sooo slow, every other customer before us seemed to take forever to process. There was the usual upselling of additional insurance, which in this case seemed very expensive at €200 extra for 7 days excess reduction. The car was in very good condition and we received a free upgrade as our chosen group was not available. No problems with the car and return was efficient. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 14 June 2023
" Very efficient and good value "
" I get better value from Centauro by going through Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RENNY - 14 June 2023
" Worked very well "
" All tickety boo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LEIGH - 12 June 2023
" Be prepared to be given the hard sell to upgrade the insurance. Don't leave anything in the car as it will disappear. "
" Staff were very attentive but it became very clear that they wanted to upswell the insurance cover, pointing out that practically everything wasn't covered under the standard policy. When we dropped the car off at the end of the rental my wife accidentally left her tablet device under the passenger seat. By the time she realised about 30-40 minutes later it had disappeared from under the seat, never to be seen again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOHN - 12 June 2023
" worked very well for me "
" quick efficient and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARIA - 12 June 2023
" Auto Europe let me cancel the order twice as I found it cheaper nearer the date of departure with Auto Euro "
" Excellent service at the desk and the Vehicle was just the right side just for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 10 June 2023
" See above "
" Car was booked to be full of fuel. Dial registered to its extreme without any letters ( E or F). Assumed therefore it was full but in fact it was practically empty and broke down once we reached our destination. In fairness Eva Maria looked into the problem on return of the vehicle and she was extremely helpful and understanding "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by BEN - 08 June 2023
" Overall very good experience "
" Other than a little confusion of which machine to use and exactly where the car pick up point was, both very quickly resolved by a member of staff, this was a very easy option. The car was very good and drop off extremely easy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 07 June 2023
" Great "
" Very nice car great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RONALD - 01 June 2023
" Very polite, no pressure, clean car, efficient, good pick up times from Alicante to depot and return. Definately use Keygo again. "
" Very polite, no pressure, clean car, efficient, good pick up times from Alicante to depot and return. Definately use Keygo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SCOTT - 31 May 2023
" Again, all in my email, happy to post it all online if it gets me a quicker response and a common sense decision "
" Ive sent an email to you and click rent already, I'd appreciate a response on that "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by ROBERT - 31 May 2023
" Q "
" No hassles and all ran smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NEIL - 30 May 2023
" Read above wouldnever use them again "
" waited 90 mins in queue. only 3 people on desk. had to pay surcharge for being over 70. you knew my age when I booked why was this not included in the quote. very rude desk manager. no other car companies charge extra for over 70 and I have used most of them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GIAMPIETRO - 30 May 2023
" Stress free "
" Efficient and polite. Was given an upgrade at no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CALLUM - 30 May 2023
" Very smooth, no hassles. Deposit refunded straight away. "
" Read the voucher so had all the information ready. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 29 May 2023
" Easy and professional "
" Fast,efficient and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIDNEY - 28 May 2023
" Very quick service no messing about. "
" Very good service, hardly any waiting time at all very "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 22 May 2023
" Your service was good. Hope you can help in my concern about Centauro. "
" I have rented in Alicante many times over the years with Centauro although this is the first time through autoeurope. In fact I am a gold club member with them. I didn't book directly as they currently do NOT offer prices excluding full package insurance which I don't need as I have a separate global insurance. All aspects of the rental were OK, including your service, EXCEPT I needed to add two child seats midway through the rental for the last six days as my daughter decided to join us on holiday with her two babies. I ordered the child seats in advance from Centauro & picked them up when I went to the airport to collect my daughter on 21/5. Centauro insisted the child seats would be charged for the entire period (11days) although I only needed 6 days as their system wouldn't allow flexibility. I argued how this was poor customer service but to no avail. The person at their desk was helpful but unable to do anything & suggested I register a complaint on-line which I've tried to do but again their system doesn't seem to register. I paid £160.77 for 11 days when I only wanted 6 days. Interestingly I for convenience also tried to add my wife to the insurance for the 6 days of my daughter being with us but was told again I could only add for the entire rental period at 7.70 euros a day. I declined to add my wife due to the lack of flexibility plus I was so frustrated over the child seat issue. I'm not sure if you can do anything to bring this to Centauro's attention as I don't seem to be able to. I've used them for 10+ years but I'll avoid them in future unfortunately. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by SHAUN - 19 May 2023
" The Auto Europe voucher did not have collection details on (they were the last line on page 4 of small print on attachment) but the frequently asked questions selection gave the answer that we would be met at arrivals by a driver with our name on a card. Can you either remove this from your' site or put collection details on the front of the voucher. "
" O.K. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARY - 16 May 2023
" Everything went smoothly "
" Excellent service from Firefly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 15 May 2023
" good service ,good car ,very happy, will use you again. "
" all good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 14 May 2023
" Other than the above, no issues. "
" Only on day 3 of the hire did I realise that the rear screen wiper blade was broken. As I had only been to the local supermarket, I suspect that the blade was broken when I collected the vehicle. It was easy enough to replace - easier than returning the vehicle to Key n go. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JOHN - 14 May 2023
" Good overall. Would use next time. "
" Efficient collect and drop off service and awareness that I had booked the full insurance with Auto Europe and they didn't push any other further Insurance at me. (Although still awaiting Petrol refund (130euros) for bringing back with full tank). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DEREK - 12 May 2023
" Will never use Autoeuropes or Keygo ever again and will do everything possible to make sure that no one else ever use them either. Nothing but con artists and thieves. "
" Sold us additional insurance knowing that the actual hire company would not allow us to get the car unless we also took their additional insurance. This made autoeuropes insurance pointless and the overall car hire price very expensive indeed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JEAN-MARC - 09 May 2023
" great tool to choose from various providers, usually the best prices available. "
" very reliable rental company, highly recommended for Spain "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 09 May 2023
" All good "
" Everything went well. Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MICHAEL - 05 May 2023
" You cannot insist "
" ,,,,, "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JAMES - 02 May 2023
" Plenty of options to select when booking. Clear information on charges and pick up procedure. "
" Genuine feeling of service. Listening to customer. Easy collection and return process. Good value. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEVE - 30 April 2023
" The car had multiple digs & scratches on it so had to ensure plenty of photos were taken upon pick up, but would use same company again "
" Checking in took so time simply because of amount of people arriving at same time from coach "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROBERT - 30 April 2023
" Friendly Pleasurable Experience "
" Friendly Pleasurable Experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 26 April 2023
" Have used multiple times with no problems. "
" No problems, counter and return staff very efficient, car unmarked and almost new. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 24 April 2023
" Its not the first time I have used Auto Europe and it certainly wont be the last. Excellent "
" The people at Drivalia were so friendly and it was such an easy pick up and drop off and the car was superb I will definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 20 April 2023
" very good "
" very helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by STUART - 20 April 2023
" All very efficient and good value.All worked perfectly. "
" Centauro is by far the best local company in Alicante and Corvera airport.They are always efficient and the cars in excellent condition and presented professionally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEBORAH - 17 April 2023
" Would definitely use this company again. Very easy and efficient process. No issues at collection or drop off and the car was excellent. "
" The drop off and collection process was very easy and efficient. There were no problems in finding the unit even though it was off-site. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 15 April 2023
" Faultless "
" Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ARTURO - 13 April 2023
" As above "
" Upon arrival to collect the car I was advised that their credit card machine was down. They informed me that they would block out 1000 euros for any damages costs unless I took their insurance. I advised them that I have my own personal insurance. The man proceeded with the booking along these lines. Upon returning the car their was nobody on site tak3 the car back (the car was returned in perfect condition) upon returning back to uk, a few days later I noticed that the6 had actually debited my credit card on the day I collected the car. It was approx 10 days or so later that they reimbursed me my money, albeit the incorrect amount and only after I had reported it to my credit card company. As I result I am some £53 out of pocket from what they took and what they refunded. I made contact with yourselves by email and spoke to a lady who I found extremely rude and unhelpful. I requested that she call me to discuss my situation and she did not even bother to reply. I have been hiring cars through yourselves and holiday autos for the last 25 years to the extent of 3 & 4 times every year. As you can see I am an extremely loyal customer but feel that I have received anything but good service on this occasion and am still out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by STEVAN - 07 April 2023
" Long delay waiting for car "
" Booking offered upgrade to Alfa Romeo (or similar) Which I accepted but was disappointed to be provided with a Suzuki "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARBARA - 06 April 2023
" Easy No hassle "
" Easy pick up and drop off No hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 05 April 2023
" Total waste of time should have booked direct with a car hirer.not gold car, they did not want to know anything about your company,seems like you are just a broker,this was the most expensive car I have ever hired in Spain . "
" Far to expensive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 05 April 2023
" Good internet and telephone help "
" Very helpfu "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by CHRIS - 05 April 2023
" The price was transparent and undercut deals from the majority of rental firms. "
" Really nice car with excellent shuttle to and from Alicante Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 04 April 2023
" I have used Auto Europe a few times with no hassle, very competitive rates and good customer service. "
" A good company, great correspondence to a query, no hard sell of any extras on pickup, close to the airport and easy to find on returning the car. Two small things - The Windscreen washer tank was empty and the car was a more modern one without a spare wheel. This was not pointed out to me and could have been a problem to anyone that was not familiar with doing the temporary tyre repair with the gunk solution and equipment that was provided in the boot, if and when the occasion arose. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 03 April 2023
" Good options when booking. Clear explanation of whats included and whats not. excellent value. "
" Clear and efficient process on pick up and drop off. Excellent value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAIN - 01 April 2023
" Thank you for everything. "
" Easy and efficient. Their service was great. Only thing we had to do was call the office to be collected. The voucher suggested to wait at the pickup point but after waiting for 30 mins, nobody had arrived. Apart from that, everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 31 March 2023
" Three bumps identified on the paperwork when I picked the car up. There was no one on hand to examine the car on my return, which left me a little uneasy "
" Three bumps identified on the paperwork when I picked the car up. There was no one on hand to examine the car on my return, which left me a little uneasy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by FRANCIS - 31 March 2023
" Good car and service until drop off "
" Very cheeky and angry man at drop off. Very unpleasant end to our holiday. No people skills and no language skills "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 30 March 2023
" Autoeurope was good. The drop off process left us never wanting to hire from Centauro again. Beware! "
" No documentation regarding previous damage was provided to us when picking up the car. We were stung for £225 for damage that we did cause. If you hire from this company, take pictures and video of the entire car so that you can refute any claims that they try to make against you. It clearly felt as if the company was out to wring extra money out of us. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEITH - 28 March 2023
" Easy to book no surprises "
" Served quickly at counter no long wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DENIS - 27 March 2023
" Not in any way stressful "
" Clickrent could not have done any more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 25 March 2023
" I was very impressed by every aspect of your service and won't hesitate to use you again or recommend you... You came as a glowing recommendation from my brother in terms of competitive pricing and quality of companies you deal with - and I wasn't disappointed in any respect. "
" I confess I held back on this review in case you dropped any late charges onto my credit card. But you didn't! I was very impressed by every aspect of your service and won't hesitate to use you again or recommend you... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GAVIN - 16 March 2023
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 15 March 2023
" Friendly staff and great set up "
" Excellent will Definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 11 March 2023
" Disgusted "
" Our vehicle had a warning message 'Fallo del motor: Lleve a repara el vehicula'. We contacted customer services who requested us to take it to Murcia airport to change it for another vehicle. Unfortunately the staff there were unable to offer the same rated vehicle and could only offer us a Fiat 500. Therefore I requested a refund for the overpayment for the different vehicle rates and was told it wasn't their problem. Also when we returned the Fiat to Alicante, the returns staff compared the damage report on that car to the 'pick up' report on the original car. Again I requested a refund which was ignored by very rude staff "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by ADRIAN - 11 March 2023
" Easy to use and great prices. "
" Didn't have the car I ordered. They offered me a bigger car. I said I would prefer a smaller auto if I had to change. They wanted more money!!! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROBERT - 10 March 2023
" There were no problems or surprises. Everything happened as explained. "
" I have already answered a GoldCar survey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MARK - 09 March 2023
" Very happy However they are still blocked money on my card "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERESA - 08 March 2023
" Easy to book Easy to take triple your initial payment Still waiting anxiously for the €154 fuel deposit "
" Booking was easy However the price was 3 X what I expected to pay I am nervously still waiting for the refund of the fuel deposit "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 07 March 2023
" Have used autoeurope for many years, competitive prices and never had a problem, always recommend them to friends and family. "
" All good, quick pickup and drop off, friendly staff, good car, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 06 March 2023
" Excellent prices and very good cars "
" Very good and very easy to find in airport very fast check out and easy to find car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 06 March 2023
" Great experience, very comfortable vehicle and economical. Easy pick up and drop of at Alicante airport, would certainly use this company again. "
" Easy pickup from Alicante airport, staff very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 03 March 2023
" It was just very disappointing. "
" They got the time of my flight wrong so didn't pick us up at the airport. We then had to get a taxi to pick up the car. When booking I asked for a manual gear box but got told the only car they had left was an automatic.. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROY - 28 February 2023
" The whole experience from booking to collecting and returning the car on completion, went smoothly and will certainly be booking again soon. "
" The collection at Alicante went smoothly with a car in good condition supplied, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 27 February 2023
" Really like auto Europe and have recommended it to my friends family and colleagues in the past. "
" All round positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EMMA - 25 February 2023
" Thieves "
" They've stolen £112 from my bank account simply because I was a lone female traveller. No email or explanation, nothing. Disgraceful, I'll be taking this further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by DAVID - 23 February 2023
" DO NOT GO NEAR THIS COMPANY "
" Fraudulently charged for cleaning costs when the car was given to me in a filthy condition. Horrendous company "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by EMANUEL - 21 February 2023
" Best experience from dropping Little que on picking car but overall I had good experience "
" It was lovely service received from Goldcar especially with an upgrade on vehicle. Thank you for awesome experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERENCE - 13 February 2023
" Very good as usual "
" Good but need more checkin desk staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERENCE - 13 February 2023
" As usual - very good "
" Good service, but could do with more staff at checkin desk. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 08 February 2023
" Excellent service and the vehicle was great. "
" We used a different supplier last time in Alicante, Firefly were by far the better option, from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 07 February 2023
" Overall all went well but picking up vehicle could have been a bit better "
" Service was slow when picking car up about 1hr apart from that all went well "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GEOFFREY - 03 February 2023
" Answered my phone enquiry promptly and efficiently "
" They have failed to provide me with confirmation email after car was returned and they found no damage and that I had not exceeded mileage allowance and that tank was full "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PATRICK - 22 January 2023
" Hh "
" The car had extensive bodywork damage the desk said no other cars were available but the car park had many. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by GEOFFREY - 15 January 2023
" good service, quick pick up & drop off. excellent price. No pressure selling a bonus . "
" good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANDRE - 13 January 2023
" good "
" friendly, transparent efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MANDY - 09 January 2023
" Excellent "
" All very good. Quite a long wait to see counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAHAM - 05 January 2023
" no comment "
" no comment "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 03 January 2023
" See above "
" I do not like pick up off airport and paid extra to ensure this was the case. On arrival I was directed to a pick up point and taken via minibus to click rent who were fine and luckily very close to the airport. Everything else was fine but as I stated (and paid for) it was not on site pick up. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EMMA - 20 December 2022
" It was a very easy process, good price and great customer service. Very Happy. "
" It was a very easy process, good price and great customer service. Very Happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 18 December 2022
" Good overall service "
" No issues at all even when my flight was late "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MALCOLM - 16 December 2022
" Great car and service would use again for sure "
" Great service at the airport and brill car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARRY - 13 December 2022
" Easy and comfortable to collect and return the car. "
" A smooth easy pick up and return at Alicante with extremely helpful and approachable staff both at the check in desk and returns section "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by YASIN - 09 December 2022
" Been using your service for 15+ years and this has really let me down. "
" Company cancelled my booking (my flight had been delayed) , even thought I had rung through to Autoeurope and they informed the desk. I had to pay on the spot for a new contract at 6x the price "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by TIMOTHY - 07 December 2022
" Overall brilliant service for the price I paid even with the extra insurance per day "
" The email that they should have given me when I picked the car up didn't come through but I was told it didn't matter? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JEREMY - 03 December 2022
" OK, clarity on excess insurance could have been better. "
" Polite, helpful and honest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 02 December 2022
" quite good overall, however as i had the relax cover they could not charge me for anything further as they are well known for. "
" my flight to alicante by ryanair was delayed, however firefly was still open at 10 mins after midnight when i arrived. I awaited until the counter staff finished his telephone call then he attended to my booking but charged me for a delay of collection of the rental car. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERENCE - 29 November 2022
" As usual AE very good. You may want to flag up LEASYS roadside assistance charge to your customers. Thanks "
" Everything very good. Only downside is potential €250 charge for roadside assistance. This might stop me choosing LEASYS again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 25 November 2022
" No problem with auto Europe "
" Charged extra for another driver but the conditions state 1 free extra driver "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NIGEL - 20 November 2022
" Fast, friendly service and the car was excellent. "
" Fast, friendly service and the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTON - 20 November 2022
" When I got into the car it was all fine. The adblue indicated 2000km before filling. After 600km it dropped down to 400km and warning lights came on about the adblue. I went and filled it at a cost of 26.84 Euros. This should be full and not just about empty when I picked up the vehicle. Disgusting!!! "
" The counter staff in the terminal were friendly, but as usual want to sell you insurance, even though I had the full insurance. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MARTIN - 19 November 2022
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by HANNAH - 15 November 2022
" Overall good "
" They only issue was, I needed extra info on shuttle service. Just extra info that I would need shuttle service & to wait in bus bays, rather than just stand numbers, would have been helpful to first time hirer at Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MATTHEW - 14 November 2022
" Yes, all fine - not sure if I would use again, mainly due to distance from airport and faff finding the pick up vehicle. Also, the person who inspected car at drop-off said I had scratched wheels, which wasn't the case, at least not intentionally. It took a while for her to realise we had full coverage. "
" I had to queue for quite a long time to pick up the car, mainly due to two slow customers in front of me. No real issue with this. Bit confused as I had paid extra for insurance - but was told this was just to cover me for AutoEurope, not ClickRent, so we ended up paying 40 Euros more to cover us. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 13 November 2022
" Very smooth and efficient pick up and drop off process. Staff friendly and clear with procedures. "
" Very friendly, smooth and efficient pick up and "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by REG - 09 November 2022
" no complaints "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 07 November 2022
" Not good.No clear directions,had to travel to get car .The car was nothing like what we asked for. "
" Not on Airport site as requested.Car not what we requested "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 06 November 2022
" See above "
" Everything went very smoothly, friendly efficient Staff, will use again, thanks "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 06 November 2022
" No issues all went as planned. "
" On this particular hire I had no issues with Goldcar. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 03 November 2022
" My and it obvious what to bring to get the car ... load of stuff was t needed and key elements where it's all hidden in small print "
" Polite & good English resolved my issue forgetting credit card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BOTHO - 02 November 2022
" I have no problem with my experience with Auto Europe at all. It is however upsetting that despite a printed confirmation stating the basic insurance cover, that they check in staff at the airport deliberately attempted to ill advise. "
" Hard to rate Interrent here as they were part of Goldcar, so my comments relate to Goldcar more than Interrent. The check in staff were trying to upsell an extra insurance policy in a way that was unacceptable. They were refusing to issue the key for some 20 minutes, stating that I do not have any insurance cover, which is not factual. I am familiar with upselling techniques, however this was intimidating and caused considerable upset. After a full on 20 min argument and a stern warning that they will charge for every scratch the keys were eventually handed out. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 01 November 2022
" Please get back to me about the above practices and charges.... "
" I was late picking up my pre-ordered vehicle. Hertz told me because I was late my pre-ordered vehicle was no longer available. Hertz then charged me an extra £174.87 for an alternative hire vehicle...... Can this be right?! I collected the hire vehicle on the same day, just later than planned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DARREN - 01 November 2022
" See comments ref insurance "
" As we have our own insurance we had to leave a 1000 euro deposit on credit card. This needs to be reviewed or made easier "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ANTHONY - 26 October 2022
" See above "
" The main problem was that we chose a package with you which we believed gave us a maximum of £300 excess for any accidents. When we arrived we were told that it would be £1000 excess unless we paid an additional £200. After some protest this was reduced to £168. As we did not wish a potential excess of £1000 based on previous experiences of attempts to 'invent' damage on vehicles we paid the additional £168 whilst being advised never to book through yourselves online. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 24 October 2022
" Overall, a reasonably good experience "
" Overall good experience, just a bit disappointed with the emphasis placed on trying to sell extra insurance and being told that the Autoeurope insurance was not valid with Keddy "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 23 October 2022
" - "
" The Auto europe website implyed that the car was pick up and drop off at the airport terminal - Clock, like many other rent car providers used a shuttlebus - there was a long wait (in exess of 1 hour!) at the pick up point. There was no mention of extra charges if drop off was not within their 8am to 8pm office hours - we were ok but other customers were clearly put out! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 23 October 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 23 October 2022
" Easy and enjoyable "
" A nice new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRYAN - 22 October 2022
" AutoEurope great as usual "
" This time they attempted the hard sell for excess insurance and it took time for her to accept that I would not buy it. Usually they refer to previous bookings and give up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 22 October 2022
" Good prompt and clear emails and instructions just see if you can get agents to staff the pick up counters better, its not the first time they are understaffed at checkin. "
" Overall good service apart from pick up staff were plesent but too long to wait nearly 30 mins more staff on whould help "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MATTHEW - 20 October 2022
" Very easy smooth process. Thank you "
" Very easy smooth process. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GEOFFREY - 20 October 2022
" They seem to care about customers and the scams that goldcar get up to "
" We arrived at Alicante to be told that the fiesta we booked was not available and we would have to pay an upgrade,we also paid to have their insurance at 195 euros,we returned the car with a full tank and no damage .I have now been charged for a puncture repair kit, which they claim is missing.I have dealt with goldcar before and experienced problems, so I decided to go with Interent, just as poor as their sister company "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by IAN - 19 October 2022
" We would like to make a formal complaint as we were unable to collect the car and then told it had been cancelled and given to someone else "
" We would like to make a formal complaint as we were unable to collect the car and then told it had been cancelled and given to someone else "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ROY - 19 October 2022
" Generally the whole process of renting was reasonably straightforward. "
" The condition of the vehicle we received was in a poor condition and the worst i have had in may years of renting "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by FRASER - 19 October 2022
" First car at pick up had a flat front tyre. "
" Anna at Alicante Airport reception was friendly and helpful. Only staying 5 days and still had to bring it back empty! Used half a tank. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEJANDRO - 18 October 2022
" I have been dealing with Auto Europe for many years, they have always been very helpful and professional. "
" Car brand new. But, "too modern" with lots of gadgets that I personally found confusing and unnecessary. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DOUGLAS - 15 October 2022
" Good price, good car and everthing went off fine. "
" Nice little car clean and in good condition with very low mileage. No problems picking up or dropping off. Only comment is older driver surcharge. Seems a bit aged. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 12 October 2022
" Excellent service "
" No complaints, would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILLIP - 11 October 2022
" I have used Auto Europe on several occasions before and have always found your service extremely good. The ability to choose the best provider from your panel is perfectly transparent and also the option to take price including the zero excess puts the hirer's mind at rest so no further charges are necessary. The Auto Europe experience is excellent and much appreciated. "
" I am very unsatisfied by some aspects of hiring a car from Centauro. They took 134 euros (£125.54) deposit on my credit card for fuel in case the car was not returned full of petrol. But I did return the car with a full tank. However, on viewing my credit card statement on my return home they had already charged my card on the 2nd Oct, the first day of the hire, so they did not wait to see if it was returned full. Then on the 8th Oct they processed a refund, but for only £113.56, because they used a completely different exchange rate for the 134 euros which favours them and against the customer. That leaves me £11.98 out of pocket which is totally unfair and very unsatisfactory. They should never have taken any money off my card until they saw how much fuel was in it when it was returned. And another point, when I picked up the car it was not full of fuel. It only had 7/8th of a tank. I did not complain at the time but in hindsight I wish I had because I paid more in fuel than I should have. Their staff did not check it and inform me accordingly. And why do they require such a large fuel deposit anyway? The car I hired probably only had a capacity for about 75 euros of fuel so taking a deposit of 134 euros was totally unnecessary and again in their favour, not the customer's. I have had similar experiences with Centauro when cancelling hire contracts. They operate the same unfair system of exchange rates against the customer so you do not receive the full amount of what you have paid. They say cancellation is free of charge on 48 hours notice but clearly it is not. All in all, I am unhappy with the experience of using Centauro. I hope you will convey this message back to them through your own channels. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MICHAEL - 10 October 2022
" Just fine, a happy customer. "
" Great, pleased with the car and service provided. Good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JACQUELINE - 10 October 2022
" The booking was made quickly and at a reasonable price "
" We didn't have to wait for more than a few minutes for the minibus to take up to collection point . The pick up and drop was handled quickly and efficiently . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DALE - 10 October 2022
" No "
" Charged Late arrival fee, even though it was Ryanair who made me late, and it was Ryanair who recommended you to me. Outrageous. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MARIAN - 10 October 2022
" Still awaiting refung from keygo 143.00 "
" I found it confusing. Paid out more than i thought. The customer service lady was not helpful "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 05 October 2022
" . "
" Nice helpful people to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 03 October 2022
" No further comments. "
" Very easy pick up/drop off process. Newish car in very good condition. Disappointed we had to pay 25 euros at the desk for additional cover in the event of roadside assistance for a tyre needing to be replaced (for towing back to dropoff location). This should be included. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 03 October 2022
" Excellent car excellent staff. "
" Staff were friendly and efficient, transport staff were polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERENCE - 02 October 2022
" Autoeurope great as always - thanks "
" Overall very good, but because of a cancelled flight, needed to delay return by exactly 24 hours. After a quick check that car was not already booked out, they agreed - but charged 45 euro (that's half of the rate I paid for a whole week). Shame. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 27 September 2022
" All aspects of the booking went smoothly and changes carried out quickly and efficiently. "
" I hoped I was avoiding the Gold Car company but Interrent appeared to be one and the same company. The problem is that as before with Gold Car I had to put up with a rather aggressive attempt to sell me insurance for the excess, which of course I had already taken out with you. They don't accept 'no thank you' very easily. The car itself functioned ok but had a total of 21 crosses indicating scratches/ damage on the bodywork. Checking back in, however, was fine, as it should have been. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by DAVID - 25 September 2022
" I would recommend Auto Europe because they were £300 pounds cheaper than Rental Car.com for the same vehicle without the hassle. "
" We arrived to be told the car we had ordered and paid for was not available and told there is only 3 of you so why do you want a big car? We were offered 4 alternatives, 2 smaller at no extra cost and 2 at extra cost - no free upgrade was offered. We as a family where VERY disappointed - plus the vehicle we where given had more bumps on it than a dodgem car!!!! and what a good job our son took a video of the vehicle before we left the airport as when we returned it we could prove the state of the vehicle was as we picked it up. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PAUL - 25 September 2022
" Reasons as above "
" Had I known that I had to collect the car from Goldcar desk then I wouldn't have hired it. I paid €40 to jump the queue otherwise I would have been there for hours. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 24 September 2022
" would not use any other car hire company "
" excellent service, counter staff so helpful and courteous. We have always found them to be efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEVEN - 24 September 2022
" Easy to use booking system. Comprehensive choice of vehicles over many car hire companies. I wouldn't go anywhere else. "
" Seamless experience from pick-up to drop-off. Fast and efficient. Car was spotless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 22 September 2022
" Great car and great drop off. Pickup from airport to shop was a long wait, around 40 minutes and getting the car was a very lengthy process due to the length of time people ahead of me were taking. Not an experience I'd like to repeat again. "
" Great car and great drop off. Pickup from airport to shop was a long wait, around 40 minutes and getting the car was a very lengthy process due to the length of time people ahead of me were taking. Not an experience I'd like to repeat again. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JACQUELINE - 21 September 2022
" Excellent vehicle which we enjoyed driving. "
" Very confusing on arrival, no desk in the airport , has to ring four times for instructions about the shuttle bus. So delayed pick up. And charged extra €40 for "late" pickup even though we had declared our arrival time on the original booking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILLIP - 20 September 2022
" Nothing was mentioned about the additional €40 charge for arriving after 23.00 "
" I did get upgraded, but whilst I was aware after 23.00 I might be charged extra, not overly happy about it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ALAN - 20 September 2022
" Very happy all good, pick up from airport fast, Car brand new 2500 miles only on clock "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 19 September 2022
" this company is gold car look up there reviews same staff cars etc. "
" very hard sell to take out extra insurance at a ridiculous cost. I was told it will take at least one hour to hand the car back without the insurance that cost twice the price of the car hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ALEXANDER - 19 September 2022
" Unhelpful staff and high hidden charges "
" Credit card requirement makes no sense - could not change at desk "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 14 September 2022
" All good bar protracted admin while getting key "
" A little cumbersome waiting for key on arrival but staff members very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NICHOLAS - 13 September 2022
" Not happy that no contact has been made "
" Only got 25 Euros back from deposit with no explanation "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by DAVID - 12 September 2022
" Gggg "
" Long wait owing to priority system. Over push on insurance Very rude lady at counter "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 11 September 2022
" Great company , will use again "
" No problems whatsoever - will be using them again . Efficient collection at Alicante airport and no wait for car which had only done 5000 miles . Return was equally as smooth - no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ASHLEY - 09 September 2022
" Horrendous "
" Criminals "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DUNCAN - 06 September 2022
" Very easy booking and best price compared to other sites. "
" Good car. Don't forget the required petrol receipt within 10km of airport as extra charges are excessive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 04 September 2022
" I would recommend this to anyone I had no problems "
" Great service very quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 03 September 2022
" Pleased with vehicle, good service provided "
" Very happy with the service provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GORDON - 02 September 2022
" It was initially annoying, because our cover wasn't honoured by click rent.. I've used other hire firms in Alicante on many occasions, and I've never had this problem before.. "
" I felt that we were duped slightly, because we paid for full insurance when we booked, to include fully inclusive, with no local charges, but we had to pay an additional €126 as a fee to protect the wheels.. This was in addition to €250 as a deposit.. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHARLOTTE - 02 September 2022
" Quick and easy to book. "
" Waited over 50 minutes to collect. Car provided was old and poor air conditioning. I would likely pay more and go with a different provider next time to have better service and a newer car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by DOMINIC - 30 August 2022
" Poor from start to finish. "
" Upon arrival I couldn't remember my credit card PIN number as I rarely use it.Firefly would not let us use my wife's credit card which I thought was completely unreasonable.They said the only option was to put it on my debit card and pay insurance with them for a fee of approximately £230, after having already paid for insurance with auto Europe.To add to this I thought I had pre paid for 2 child booster seats when I initially booked the car, it turned out I had only reserved them which wasn't made clear to me.I was then told the cost for the two booster seats was £150, which is quite frankly a disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by SIMAO PEDRO - 26 August 2022
" Still waiting for confirmation of receiving the vehicle back and confirming that everything was OK "
" There wasn't any one at the desk and I am still waiting to hear back from them to confirm that they received the vehicle and everything was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STUART - 24 August 2022
" Good experience overall, thank you "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JUSTIN - 23 August 2022
" The website was ok "
" The pick-up was excruciatingly slow. It took more than an hour to het it sorted. Meanwhile we were waiting with 2 young children.... Painful! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by LESLIE - 21 August 2022
" again great experience "
" great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MANRAJ - 19 August 2022
" Lots of hidden charges "
" Lots of hidden charges "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by KEITH - 18 August 2022
" see above "
" I booked with auto europe key and go. the macine did not have any record of my booking. I then went to the desk and became involved with Interent andthey gave me a Gold Car vehicle. why were 3 companies involved???? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PAUL - 17 August 2022
" Auto Europe - fine Click Rent - crooks "
" I have sent an email to you regarding my treatment by Click Rent (Monday 15/8). I'm still waiting for acknowledgement of receipt / response to my complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by JULIAN - 14 August 2022
" We had to cancel and rebook on the day. Was charged a cancellation fee, which we accepted and was told the refund would be arranged immediately. 7 days of emails and phone calls until we finally got confirmation that they would refund and then told it would be another 10 working days. "
" We had to cancel and rebook on the day. Was charged a cancellation fee, which we accepted and was told the refund would be arranged immediately. 7 days of emails and phone calls until we finally got confirmation that they would refund and then told it would be another 10 working days. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LYNNE - 12 August 2022
" Easy to use booking system and you get to compare many hire companies to get exactly what you want. "
" Cheerful, efficient colleagues at pick up and drop off. A smooth transaction, as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JONATHAN - 11 August 2022
" The main issue I have is that at the rental desk I had to pay about EUR50 extra because of my age. This was a surprise and I don't understand why this was not added to my quote by Auto Europe so that I would have at least been prepared for this. "
" The problem at the rental counter was that I had been asked to fill in driving licence details etc online in order to speed up collection process. It made absolutely no difference. In fact there was a sign for fast path which I joined, and was then told they don't do fast path in Alicante and I had to join the ordinary queue. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 11 August 2022
" Overall good . Prices far too high "
" Friendly counter staff and at drop off . No queue , probably because prices are extortionate . Why ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOHN - 11 August 2022
" You use Hertz. See above. Why would anyone use you? All car rental companies are robbing crooks with underhand T&Cs. If you're reading this, you work for crooks. "
" Multiple attempts to pressure sell additional unnecessary insurance. Poor drop off experience, especially with a disabled family member. Additional charges added for fuel without discussion and not required (£29 for 3lts which included hire car staff taking the car for refuelling and the drive from the nearest petrol station to the airport. Impossible to deliver a car 100% full). Have complained to Hertz with no reply and will now be complaining to my credit card company) "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CATHAL - 09 August 2022
" great "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROY - 07 August 2022
" Very pleasant and helpful staff. After leaving my glasses in car they kindly rang to offer a return or safe keeping Much better than many other car hire experiences I had before "
" Good pick up and drop off shuttle sevice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 02 August 2022
" Fist time driving a hybrid car very pleased that Auto Europe are working with local car hire companies that have hybrid cars "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DESMOND - 02 August 2022
" I really object to the hard sell on car insurance to get you to pay more at the rental office and they intimindate you saying your insurance may not provide you with complete cover should anything happen to the car "
" When I booked this car hire I thought I was getting a car inside the terminal but found out I had to get a bus transfer to click/rent rental site. This is not what I expected when landing at Alicante Airport Also when checking in I was asked to take out further insurance for another 165 euros because I was told that I am not fully covered as I have taken a car rental by a third party and click/rent has their own insurance. This was most confusing as I thought everything was covered through my booking online. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 02 August 2022
" We expect and will be seeking redress. "
" On arrival at the Gold car desk after spending considerable time visiting parts of the airport to collect keys we were informed that our car had been cancelled without refund. You staff on the telephone provided no support and passed the problem. By far the worst the experience we have ever had with any company, appalling treatment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by RICHARD - 26 July 2022
" Had to bring forward time of car pick up and return by 4 hours, auto Europe said i had to rebook at a cost of £400 so i declined. When i got to hertz desk it was no problem, i could have the car early at no cost. Wont use auto Europe again but will book direct with hertz. "
" Good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEVEN - 26 July 2022
" See above "
" Arrived slightly delayed at 21:50. Shuttle service had finished and local office closed. Had to pay over 100 euros and call back in the morning to collect the vehicle. There appeared to be an issue on collecting the vehicle and was kept hanging round and told nothing. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by IAN - 26 July 2022
" Very disappointed with fire fly. They should be stopped from doing this. Auto Europe should not be using them. "
" Conned me out of £185 telling me it was a fuel deposit when they were really conning me into insurance I didn't need. Also charged me for fuel when I had filled the car before I took it back. Took the money only when I was back in the uk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAURICE - 23 July 2022
" Key Go do not honour the Insurance I purchased from Auto Europe so I had to purchase a 2nd policy from KeyGo making the rental much more expensive "
" Key Go do not honour the Insurance I purchased from Auto Europe so I had to purchase a 2nd policy from KeyGo "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DARREN - 19 July 2022
" Staff at airport friendly and helpfull. Easy pick up and drop off "
" No issues whatsoever. Smooth and easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MIKE - 19 July 2022
" Smooth transition from pick up to drop off and transfer from and to the airport "
" Easy pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 18 July 2022
" Fantastic "
" Fantastic, efficient and a great car. Also custom service second to non. My girlfriend left her glass in the car when we returned it. The staff rushed down stairs and retro them for us. Wonderful stuff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEKSANDER - 18 July 2022
" Great car and value for money in the middle of holiday season "
" Effective and at the time of ordering bottom price range. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 17 July 2022
" I have been using Auto Europe when booking cars for Spain since 2003 and have always either used Zero Excess Goldcar or in recent years Zero Excess Interrent as the car hire company of choice. Auto Europe's contract with Zero Excess Interrent is very good value for money and provides peace of mind that all insurance contingencies are covered by the car provider before collecting the car. "
" An excellent value contract by way of auto Europe that the rental company offers on their super relax cover when booking the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GLENN - 15 July 2022
" Brilliant Lara on the Gold desk was amazing defiantly be using this service again "
" Fanatastic, did everything smoothly, Lara the girl on the desk a Gold was fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 11 July 2022
" Very good "
" Very good, better than many others used. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 10 July 2022
" Never a problem with this company. "
" Great company ,not at all like many of the rental company's I've experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 09 July 2022
" After using Auto Europe for more than ten years I continue to find the service entirely reliable, easy to use, flexible and good value. "
" Beginning to end the car and service was to the high standard I have experienced for some years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 08 July 2022
" Quality of car poor on this occasion. "
" Staff were excellent. Car was fine but so many marks on it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by KEITH - 06 July 2022
" Excellent "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 06 July 2022
" N/A "
" Booked a VW Pile or equivalent and received a 7 seat Dacia, on my last hire in February I received a very small Toyota Argo, happy with the overall service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROBERT - 27 June 2022
" Only downside is the cost but it was yhe cheapest I could get at the time "
" No waiting at counter very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FIONA - 27 June 2022
" Booking was easy & good price. But car and pick up made it unpleasant! "
" No instructions as to where to pick up car on arrival at the airport! Car was actually dangerous as continually braked for no reason due to sensors?? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by CLIVE - 23 June 2022
" See above "
" The collection. process was handled efficiently. The hire car was nearly new. Returning it to Alicante Airport was very straight forward. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 23 June 2022
" Have to say hiring a car in Spain is not really pleasurable. You know from the start you are going to have to check the vehicle over thoroughly otherwise you are going to be penalised. 1600 Euros taken as a bond from your card EVEN ALTHOUGH YOU HAVE PAID FOR CDW!! Then they try to get another 92 euros from you to cover THE EXACT SAME THING!! Overall though price of the car was okay. "
" Shuttle to collection point all went smooth. Any damages to the car were marked on the documentation, however after checking the car there were several more marks and dents to add to the list. We had already paid extra for CDW, so WHY IS IT THEY STILL TRY TO SELL YOU ADDITIONAL COVER? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ALISTAIR - 22 June 2022
" Very similar to Avis. Good. "
" Very helpful. Went around the vehicle and made notes when I was not sure that all the dings/dents had been pre-recorded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HEIDI - 22 June 2022
" Nothing more to add. "
" My flight departure was delayed so I tried several times to contact Avis / Budget counter in Alicante unsuccessfully. Eventually I contacted Autoeurope but was told that they would hold the car for 2 hrs max even though Budget had my flight details and would email Budget on our behalf. Fortunately we were delayed less than 2 hrs but I am not sure quite what would happen if we were delayed for more than 2 hrs? It would have been better to have an email for budget so as to contact them directly from the UK to let them know what was happening! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by STEPHEN - 20 June 2022
" Easy "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by STEPHEN - 17 June 2022
" have used Auto Europe before and would use them again "
" it was quick and easy, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 15 June 2022
" nerve racking when you take car back to drop off. "
" the staff were very good. but computers did not work properly in office they need up dating. need a printed map of where the KEYNGO pick up and drop off place. not every body has google maps. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ANDREW - 12 June 2022
" Easy to use "
" Everything was good but the company being offsite is a bit of a hassle "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 09 June 2022
" As aggregator sites go it did its job. "
" Good and fair. Very helpful trying to source an emergency baby car seat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 09 June 2022
" no problems "
" I use ze interrent many times every year, easy process to collect and return vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by STEPHEN - 08 June 2022
" I think a numerical summary of included items on the AE paperwork would help prevent this sort of double charging. "
" Staff at counter insisted on charging me 7.52 euros ~(£6.42) as an Airport surcharge which I believed was included in the fee paid to AE. However, having waited a long time to get to the front of the queue I hadn't the patience to trawl through the small print to prove my case. Subsequently I found the surcharge HAD been covered by the AE agreement. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by CHRISTOPHER - 08 June 2022
" Again car collection took too long. Otherwise service was good "
" Very efficient service but long queue at airport collection so it took over an hour to get the car on arrival. Otherwise fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 06 June 2022
" As per comments above, the Hire Car company you appointed to provide us with a car refused to supply for reasons noted above and although we were in telephone discussion with you (Auto Europe) and using our Mb had had a conversation with ZE Interrent you advised there was nothing you could do? and left ourselves to try and recover the situation which we did with Europcar. You should, on our behalf tried other hire companies to try and rectify/ recovered the situation for us, your customer? "
" When we arrived we were refused the hire car as we had a GB paper drivers license and not a photo ID Drivers license? Called Auto Europe a representative from your office in Portugal tried to reason with them but to no avail both Auto Europe and ZE Interrent left us without any care or support and no hire car for our onward travel. Fortunately for us we moved to the adjacent hire car company Europcar and they were happy to rent us a car even with our GB paper license for the period required To say we are disgusted with the service and treatment is an understatement. we have raised a customer complaint via your Auto Europe site and are looking for full reimbursement of the monies paid £499.15 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ALEXANDER - 05 June 2022
" We only delayed in providing feedback as we were waiting for the fuel deposit back. Then we realised that they hadn't taken a deposit. Just held the card if it was required. Very good practise "
" We had a bit of trouble when collecting the car but it was quickly resolved. The car was fine and with the full cover we had no worried "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 29 May 2022
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 24 May 2022
" In future, I will probably not book through Auto Europe, but directly with car rental companies because there no longer seems to be any benefit using an intermediate agent. "
" I was pleasantly surprised that what I thought was a 'cheap and cheerful' car rental company was good. They didn't try to rip me off for the hire of a fairly basic car, and didn't try to find 'extra' faults or scratches that were nothing to do with me. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DEREK - 16 May 2022
" When I finally got the car it was a Fiat Panda and not a Fiat 500 which I had selected. After leaving the Rental Park I found the windscreen washers were empty and not working so I had to stop, buy some water, and pour it into the washer tank. Finally I found the item in the boot had a Gold Car logo. "
" The Inter Rent office was closed, which was not advised. Found Gold car office downstairs was also showing Inter Rent logo. After fighting the ques at Gold car having not taken a que ticket, a helpful lady from behind the Gold Car office came out of the office and helped me to get the car keys. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by KENNETH - 15 May 2022
" Efficient and easy to deal with "
" Great car rental a bit expensive but worth it compared to the "cowboys" like goldcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NIGEL - 13 May 2022
" We returned the car with over a quarter of a tank but the refund received was only £2.85 from the initial 112 euro deposit! "
" The initial car that we were allocated at the desk had a couple of faults as we started it up (windscreen wipers would not switch off and a fault light on the dashboard) but the guys in the garage swapped it straight away for another one. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERENCE - 12 May 2022
" Simple easy and flexible "
" Europcar service . Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERENCE - 10 May 2022
" Simple easy and flexible "
" Europcar service . Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HANNAH - 10 May 2022
" Great Experience- not a single negative comment! "
" Lovely staff - friendly and helpful! Can't recommend enough! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICHOLAS - 09 May 2022
" Due cancelled flight we arrived 24 hrs later. I rang both autoeurope and gold car s nothing could be done. The changes to booking policy means customers that have delayed flights will always loose out. We will never use autoeurope again and advise others "
" No options on delayed flights "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 04 May 2022
" Payed for fully comp insurance up front with Auto-Europe. Still had to pay for full cover on collection. Ripped off again by car hire companies. "
" I Payed for full comprehensive insurance & still had to pay for full cover on collection. Topical car hire rip off. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ROY - 03 May 2022
" The Prices have seriously increased this year and i am looking for alternatives as the prices are becoming prohibitively expensive. "
" Very slow to receive vehicle at Alicante airport "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 27 April 2022
" As I have just stated first class service from start to finish that was the return of the car "
" The overall experience with the car and staff was more than satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EMILIS - 26 April 2022
" Autoeurope best rental broker using this company for many years. "
" Easy check in and return if bought with zero excess insurance. Otherwise they will check and look for any even smallest dent/scratch on car that was not on it before rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 23 April 2022
" I am likely to look at alternative providers in the future as cost is excessive. "
" Vehicle was poor quality, warning light for "stop start" on after 2 days along with warning light to check engine. Nobody at drop off to report problem to. Not happy about unclear insurance option or charge for additional driver. Overall very disappointed and will not use Firefly again. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by GRAHAM - 21 April 2022
" Only issue was with Firelfy "
" As usual we were offered insurance, which we declined, and have now found out that we were charged for it. Firefly refuse to refund it, citing that it was on the paperwork we signed. However, this charge was either made in error, or perhaps fraudulently, because we asked the representative at the desk several times to confirm that he was NOT charging us for insurance and he confirmed that we were not being charged for it. We even checked with him that our credit card would not be used for any purpose other than to block off the deposit for damage. He confirmed this was the case and we believed him, after all, why would he tell us he's used the card to block off the full deposit amount if he was going to charge us for the insurance which should negate the need for a deposit? It's clear he lied to us about this charge and then mislead us so that we'd sign it off when we questioned what it was, knowing that firefly would use the defense that we agreed to these charges and dismiss our complaint without any consequences for him. Disgraceful behaviour from Firefly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 19 April 2022
" As above "
" We waited for 2 hours for a bus from the airport to the pick up location- a minibus seating 10 into big enough when lots of customers arrive at once. We then waited another 1.5 hours at the desk for our car. Then the car had a flat tyre so we had tk return it amd get another. Will not be booking with you again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by SOHAN - 16 April 2022
" Great experience fantastic "
" Great company for car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 16 April 2022
" Easy to use "
" Efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MAURICE - 09 April 2022
" OK but nothing special "
" Average "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAMIAN - 01 April 2022
" Cancelled the hire yet you still send me this which is poor management: no refund which I partly accept, but no communication received from AutoEuropa which they claim was emit but nothing in email- spam or blocked : still awaiting the original email I requested, would love to hear your comments "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 01 April 2022
" Easy pick up and drop off. Staff helpful and friendly "
" Simple and easy to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 28 March 2022
" Everything ran smoothly other than my experience at the pick up desk. "
" The car had quite a big dent in the door panel ( which was noted on the paperwork) but wasn't aesthetically pleasing. At the desk the assistant didn't try to hound me for more insurance (for a change) but did try to insist that I needed an international driving licence from March 1st. I had never heard of this and refused to pay the extra cash (quite a large sum - I can't remember how much). He insisted that if I didn't have this licence my insurance in Spain would be invalid if I were involved in a claim. I stood my ground and said I'd look into it. I did. Having googled it to death my research found no circumstances in which tourists hiring cars in Spain need an international driving licence. Hence the operative was trying to extract money under false pretences. Please inform me if I am wrong. Otherwise customer service was fine. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by COLIN - 17 March 2022
" Very good "
" Very good service exactly as anyone who hires a car abroad wants "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 15 March 2022
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MIKE - 14 March 2022
" Apart from the fuel and no staff on duty at the airport always had good experience with Dollar "
" The fuel level was meant to be full but was not I alerted the staff to this and my hire record was updated. I decided to fill up anyway, but there was no staff available return uo Alicante airport as office was closed and it was key drop I a box and no opportunity to discuss the matter. Car hire companies very quick to charge the customer for not returning full of vehicle shame they can't refund for the additional fuel I put in the tank. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BRIAN - 06 March 2022
" 0 "
" 0 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PATRICK - 04 March 2022
" The cost and need for the unexpected & pressurised additional insurance payment should have been clearly pointed our when booking was made. It may well have been terms and conditions, however, it was not explicit. "
" Additional be insurance costs are not up front. We thought we had paid for all cover - transpired we hadn't. Regard the way in which this was done as inappropriate. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 26 February 2022
" Hire car allocated was a Toyota Argo, we had booked a VW Pole equivalent, was too far to go back to the terminal to complain, car was not suitable "
" Booking counter used a ticket system, staff allowed people to push in without queueing "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DENIS - 23 February 2022
" Very good "
" No problems good car hire experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROY - 15 February 2022
" Have been using auto europe for many years to book our car hire and once again very pleased with the whole experience. "
" The collection of the vehicle was quick and easy, although the number of people were far less than in normal times. The guy at the counter was friendly and efficient and we were more than happy with the whole process. The vehicle we were given was spotless and a very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EMANUEL - 13 February 2022
" Please sort drop off direction sign. "
" Overall i had very good experience especially on vehicle handling over and car condition plus services on arrival 5 star all way around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LEANDA - 13 February 2022
" Very positive "
" Person I dealt with was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAHAM - 12 February 2022
" have used firefly as preffered company for many years, but this high cost when i immediately pulled over when got flat tyre to not damage car & fact that they couldnt send someone to just change tyre on roadside has tainted my opinion as feel charges were far too high & recovery truck un-necessary. "
" had a puncher, flat tyre, had to call them, no road side tyre changing so made me get a recovery van to come out & take car back to airport. wouldnt allow me to travel in recovery vehicle so had to get myself back to airport. charged me, recovery, roadside assistance, damage to vehicle even for just a flat tyre, plus admin fees , total cost over 250 GBP ? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PAUL ANDREW - 10 February 2022
" No issues. Easy pickup and drop off. "
" Super service. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 10 February 2022
" AS PREVIOUSLY STATED, I HAVE USED YOUR SERVICE FOR 20 YEARS AND HAVE ALWAYS FOUND YOUR ORGANISATION EXCEPTIONALLY EFFICIENT, HAVING A VERY PERSONABLE SALES TEAM AND ON OCCASIONS - THE VITAL ADMINISTRATION HELP WHEN CAR "ISSUES" ARISE. "
" THE ARRANGEMENT YOU HAVE CREATED WITH ZE INTERRENT IS VERY GOOD AND REASONABLE VALUE FOR MONEY FOR THE PEACE OF MIND IT PROVIDES. IT REMOVES ALL THE WORRY OF SUPPOSED DAMAGE CLAIMS WHEN THE CAR IS RETURNED WITH OR WITHOUT OTHER FORMS OF PROTECTION INSURANCE. IT IS A VERY VALUABLE ARRANGEMENT THAT, IN MY OPINION HAVING USED YOUR SERVICES FOR 20 YEARS, SHOULD HAVE A HIGHER PROFILE IN THE DEAL THAT YOU AND ZE INTERENT OFFER. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTYN - 09 February 2022
" Efficient as ever. "
" I've tended to use Firefly for a few years now as a balance between cost and quality and have generally found them to do a good job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by BARRY - 03 February 2022
" No problems "
" No problems except difficult starting with DS3. This is a known fault with this car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEITH - 01 February 2022
" not good.... "
" On arrival they wanted to block 1250 euro on my credit card.. even though i had taken out insurance with autoeurope... my card was limited to 1200, so it did not go through. it was a saturday morning and i could net reach my bank... neither could i reach autoeurope.... So finally, the only option left to me was to pay 140 euro more for fully comp insurance with leasys.... So i ended up paying twice for insurance. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by SOHAN - 01 February 2022
" Fantastic service will book again "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ADAM - 31 January 2022
" all good thanks "
" all good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 27 January 2022
" Always a better price than most and never had a problem "
" They should check the petrol gauge and give you confirmation of the fuel refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 27 January 2022
" Efficient service I have always found cost effective. "
" I have an annual car hire insurance excess policy and told firefly I had my own insurance but they charged me anyway and now wont return my emails, my advice look elsewhere if you di t want to get caught. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by IAN - 18 January 2022
" Excellent as always "
" Much better than most recent Hire Companies that I have used. Could do with extra staff in reception, only one agent to deal with multiple customer returns etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTONY - 12 January 2022
" Car hire expensive centauro don't need to go down the route of goldcar. This type of service spoils holidays "
" Used centauro many times always been great service. This time hard sell insurance to the point of intimidating. Car was marked felt like a tin box with many marks on "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ALAN - 30 December 2021
" Nothing further to add "
" Ultimately OK but initial vehicle allocated was, to say the least, not very satisfactory. I suspect that counter clerk recognised this as the keys I was given were actually for a different, far more satisfactory vehicle. When I got to the collection point and realised that the keys I had were not for the allocated vehicle the operative at the collection point arranged to have the paper work changed pointing out that 'I was far better off with the 'second' vehicle. The chart from the original paperwork used to identify bumps and scratches at pick up looked like a 'spot the ball' chart !! If I had ended up with the original vehicle I suspect this review would have been far less complimentary ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by YONATHAN - 27 December 2021
" Centauro were great. I did take out car insurance with Auto Europe, only to find that the first £1000 was not covered when I got to Spain. This was not made clear at the time of booking the insurance with Auto Europe. The website read like I was fully covered in the case of an accident. I had to take out full insurance with Centauro. Would never recommend Auto Europe to anyone and would actively discourage people from using them. "
" The staff there were very helpful. Gave me good advice and informed me of all the hidden T&C involved with Auto Europe. They gave me good advice and told me not to use the Auto Europe website and go directly to them in future. Which I will be doing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 26 December 2021
" good "
" very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 19 December 2021
" It was and is how you would expect a good company should operate. We will definitely use them again. "
" They were professional and answered any concerns we had about the return of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 17 December 2021
" car hire was good but thought breakdown cover included you should make this clearer at time of renting "
" told had to pay 200 euro if car broke down ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RALPH - 10 December 2021
" You sold me extra insurance cover that was not fit for purpose. I am very dissatisfied with your service "
" I bought extra insurance from you on the understanding that it covered everything. I was horrified to find out that I had paid for third party insurance only and had to pay Goldcar a further 186 euros to get the cover I required. I was led to believe that I had purchased comprehensive insurance from yourselves when in fact you had mislead me. I am very disappointed in your service "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICHAEL - 09 December 2021
" I needed to cancel this booking due to the new travel rules. You refused. I have decided I will book with you again against my better judgement. "
" I needed to cancel this booking but you refused. I have decided to use your company again but it was a finely balanced decision. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by EMIL - 08 December 2021
" NA "
" The only reason I marked down the efficiency was because there was only one person at the desk so it took a long time. The assistant at the desk was very good though. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PETER - 06 December 2021
" Second time using the company, first hire experience was great, second (Gold car) horrific "
" Too many hidden extras and pushy to purchase them "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GERARD - 01 December 2021
" All fine with the car, but very hard-sell for insurance at the desk. The staff hit you with scenes of a total catastrophe if there is even a 2cm scratch. This is frightening, and unethical. You should stop it. "
" All fine with the car, but very hard-sell for insurance at the desk. The staff hit you with scenes of a total catastrophe if there is even a 2cm scratch. This is frightening, and unethical. You should stop it. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 26 November 2021
" n/a "
" Centauro took 85 Euros off my credit card at start of rental to cover petrol cost When I returned the car full which they converted to £76.79 When they refunded it became £71.27 meaning it cost me £5.52 even though I returned the car full Although it's not a large amount, they should not be doing this Also the car I was given had quite a lot of previous rental damage to the rear wing which did not look good om a newish rental car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by BARRY - 25 November 2021
" Took car back it was checked over no issues and was straight on transfer shuttle to airport within 5 mins "
" Very good company service was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 23 November 2021
" Smooth process, would do it again. "
" Very friendly and helpful staff. Very quick service. Got upgraded on the car. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 22 November 2021
" I have no issues with Auto Europe only with Goldcar "
" Upon returning the car and arriving home i received two e-mails from Goldcar. One: stating this it was involved in a traffic accident during my hire period and two: that there was additional damage to the car. Both untrue. I have replied to their e-mails refuting these fraudulent facts but have received no reply. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by EMMA - 19 November 2021
" RIP off "
" Charged for a scratch and mileage I disagree with "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN LEON - 18 November 2021
" It would always help to stress somehow, that this full insurance (covering tyres, windscreen, body damage etc.) taken out in the UK is with Autoeurope and not with the eventual car hire company and is nothing to do with them. "
" In the process of getting the car, it was made very clear that I would be better off in taking out the Golcar Insurance and I would not have to leave a deposit. It was a hard sell. Fortunately I was able to stand firm and decline it. For this insurance was taken out with Autoeurope. Goldcar blatantly said my contract is with them and not Autoeurope, which I suppose is correct. I have had this problem before with all Spanish car hire firms, but Goldcar seems to be the worst in insisting that I should take out this insurance, trying to create an environment of fear so one can accept their insurance. They disregarded the indication of full insurance on the booking form as it was not with them. Whilst I was there other customers were face with the same decision and caved in to take out their insurance. The fear factor was uppermost in the decision making. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by NICHOLAS - 10 November 2021
" See above notes "
" Car was dirty and had scratches and bumps on the exterior . The car had tape across doors saying it had been sanitised - yet there was sand all over the back seats and in the foot wells . This car was not sanitised which very upsetting with the current pandemic situation. Did try to complain but staff did not care . "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by HARVEY - 09 November 2021
" Great service both at pick up and drop off. "
" Excellent service. I tend to use enterprise at home in the UK so was pleased to use them in alicante. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 08 November 2021
" During the booking of the hire car Atuo europe were very helpful but if they don't sort out goldcar I will never used them again. "
" Goldcar added an extra €274.18 which made the total price of the hire to £480, for 10 day's. This was at 9.30pm no choice just had to pay never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 07 November 2021
" The car company was fine. The only problem was with the booking. When I booked the car it said airport pick up but it wasn't. I had to get a bus of site to pick the car up. "
" First time I have hired a car with these. No problems at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 05 November 2021
" Spoilt by unclear booking costs.very disappointing. "
" Read the many paragraphs of small print.it's should be made crystal clear from the start that you will need to provide a £1400 deposit or pay a further insurance payment of £200 when collecting hire car.I feel absolutely scammed.that's on top of the £130 fuel deposit.spoilt the whole experience unfortunately.you must be clearer to your customers . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 01 November 2021
" Booking very straightforward, but slight disappointment that the Rental depot was not within the airport buildings. Allowing for that, Leasys' transfer service was very good. "
" Very good & efficient service for collection & return. I was also very pleased to receive an upgraded vehicle category. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 29 October 2021
" Apart from the above my only other comment is that the Alamo collection/drop-off is difficult to find and a small map/direction should have been been provided for returning the car. "
" At collection I was forced to sign documentation in Spanish which I could not understand. It should be possible, in this day and age, to provide translated documentation to whatever language requested. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 28 October 2021
" Very good car hire in Spain. Paid for Fully comp insurance with no hidden extras & there wasn't any.. Full fuel - return full & no fuel charges. "
" Recommended if the price is competitive & right.. Fully Comp is fully comp with no hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by KAREN - 27 October 2021
" The huge increase in price is making us consider the option of buying a car in Spain "
" The overall experience was good but the huge increase in price by all car rental suppliers is making us consider the option of buying a car in Spain "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DENIS - 27 October 2021
" Good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by CATRIONA - 26 October 2021
" Straightforward and understandable. "
" A long queue on arrival, in Alicante, at Gold Car desk, but the desk operative was efficient and amicable. (I was not a first time 'hirer' with Gold Car). Thank you "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 25 October 2021
" Booking was fine. Price was expensive, but was comparable to others. "
" Worked as expected - but paid for the zero hassle option so expected no issues "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by SIMON - 25 October 2021
" Excellent "
" Good experience. No rip off charges. Reasonable price for upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NATALIE - 24 October 2021
" I had requested on-site pickup in my search and hadn't appreciated it wasn't on-site at all and had to wait 30 minutes to be picked up and transported off-site. I also paid for a full tank on pick up and return full however, when getting to the Enterprise counter, this option wasn't given and I had to pay for half a tank and was told to take the car back empty - not my preferred option and what I paid for. They also didn't have an automatic car so had to accept a manual. Over the personnel were fine and the car was good quality but the above spoilt the experience somewhat. "
" Overall the experience was good however, I'm unlikely to use again as they were not located on-site. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 24 October 2021
" Disgusted "
" Got delayed in the airport as my wife had a panic attack When their minibus eventually turned up after a 45 minute wait at the pick up point They advised us at the rental office that they had given our vehicle to someone else as we took too long Basically they didn't have one there for us to start with I believe This was proved true as 4 other families turned up over the next two hours and was greeted with the same lies (no cars were there to give) when I rang your people I got nowhere You ripped me off with no compassion Disgusting "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ANTHONY - 22 October 2021
" The Auto Europe documentation stated drop off at Almeria airport but did not show that the Budget office/depot is 6km away to the west along the AL-12 near the McDonalds roundabout opposite the Estadio Municipal. The staff there then drive you back to the airport. Your instructions need to show this. "
" At collection of vehicle there were more bodywork defects than shown on the Budget document. I had to return to the Budget office to get their representative to reinspect the vehicle and update the defect sheet. He did this willingly. The Budget rep at drop off at Almeria was extremely helpful, but see comments in 5 below. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by RONALD - 22 October 2021
" Car pick up on Floor 1, fast process, no pressures, just bring back the car with a full tank and receipt within 10 km of airport. "
" Lovely welcome, fastest car pick up ever, definitely use Budget again, nice car, no pressure to use extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 22 October 2021
" Please see above, you are liable for the company's you partner with and if you are a credible business with any interest in your customers you should stop working with leasys "
" Picking up the car was an awful experience as leasys wanted to charge for every extra possible. Despite already booking comprehensive insurance through you, they tried to strong arm me to book more with them and explained why yours wasn't appropriate. Then when I refused they made me pay a large deposit and wouldn't accept any of my credit cards (amex). They also refused to take the deposit from a debit card or a visa credit card of my partner. Every loophole to try and make me pay extra for their over priced insurance. Finally they took the €2000 deposit from my debit card and now, over a month later, they are still holding it. I have reached out to them to ask them to release it but nobody answers the phone and I have no reply to my email. This company is a farce, I would strongly advise against partnering with them. I would not use auto Europe again based on this experience. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICHAEL - 20 October 2021
" , "
" This was my first experience of driving a hybred car. My experiences with Europcar have always been excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEITH - 19 October 2021
" Whether l reccomend Auto Europe completely depends on how you handle my insurance claim following being reversed into a third party whilst we were stationary. All the details are with you "
" I have a disabled wife in a wheelchair ,on check in at Goldcar l asked for assistance to go up three floors in a lift and across a bridge 300metres long. Then l got the keys and again was refused assistance to the car. They obviously don't have any interest in disabled hirers. When we dropped off the car again no assistance getting back to the check in area. Believe me with one hand on a suitcase and pushing a wheelchair one handed it was very stressful. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MARGARET ANNE - 18 October 2021
" We always use Auto Europe. "
" The member of counter staff - Mohamed was very helpful and friendly. Car rental prices are too high at the moment. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by NICHOLAS - 13 October 2021
" Goldcar are cheap for vehicle hire, but, everything... fuel, CWD insurance are expensive. It may be better to pay more for rental, but get it offset my cheaper add ons. "
" Cheap for rental, but all the add ons are expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANJALI - 12 October 2021
" See above. "
" The car was great to use and the booking system was fairly easy, however, the entire experience was tainted by the desk staff on pick-up. The staff seemed to suddenly become rude as soon as I opted out of buying the full insurance cover. I suspect they are targeted on this and so were extremely angry that they didn't make the sale. This encounter has given me a negative impression of the company and I would consider other providers for my next trip. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREJUS - 09 October 2021
" Best car hire service I ever had. "
" The staff at the counter are unprofessional. I was under impression that they don't know their own terms and conditions. It took time to convince them that I hired a car with no deposit deductable. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 09 October 2021
" Rental was fine but found it very pricy. I had to return as I had a voucher "
" Sergio was particularly helpful . "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LINDA - 08 October 2021
" Overall, first class. "
" Arrived Alicante airport late evening. Everything in order. Jose, on reception, was extremely pleasant, efficient and helpful. Car was great and hassle free. Drop off worked like a dream. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 08 October 2021
" Easy to find "
" Very good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 07 October 2021
" Always use Interrent ... good prices "
" Use them all the time and so far first class service and hassle free. Keyless Go would work if it was less costly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 05 October 2021
" Good price & everything we booked was available at pickup withno hassle "
" Very nice & helpfull staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FREDERICK - 05 October 2021
" Conveniently close to Alicante airport with frequent buses back and forth. "
" A thoroughly efficient, professional operation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARBARA - 04 October 2021
" I always use Auto Europe to hire a car. I've not had a probalem with them in over 20 years of using them. "
" The staff were very friendly and helpful. Couldn't fault them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 04 October 2021
" Reasonably easy to arrange the rental. "
" Didn't like being pressured into taking insurance against the car breaking down. I was told that without extra insurance, I would be charged €250 if I phoned for assistance! I've never had that before and won't use Leasys again on that basis. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAURICE - 04 October 2021
" Alll OK "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by KAREN - 03 October 2021
" Efficient service and good price for the rental "
" Good price and easy to pick up and take back the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 02 October 2021
" Awful - The car booked - medium size, was not available so I was upgraded to a bigger car, which was awkward to park. The vehicle was handed to me empty of petrol, so after filling up I returned the vehicle half full of petrol - hardly financially fair! I asked for a map to find the site when returning the vehicle, but was given a QR which was useless as the internet kept cutting out near the airport. "
" The car booked - medium size, was not available so I was upgraded to a bigger car, which was awkward to park. The vehicle was handed to me empty of petrol, so after filling up I returned the vehicle half full of petrol - hardly financially fair! I asked for a map to find the site when returning the vehicle, but was given a QR which was useless as the internet kept cutting out near the airport. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by STEPHEN - 29 September 2021
" Great service I would always use them "
" very pleased with their excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 28 September 2021
" Relaxed and friendly "
" Calm and friendly at the desk. Reassuring that you are valued customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RAJNIKANT - 28 September 2021
" I was very satisfied with Leasys "
" Very satisfied with LEASYS and the car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 24 September 2021
" We had to pay 6 euros airport tax when our agreement said that airport tax was included? The only car available was an "old" one so we were offered an upgrade which we didnt take. The car drove well but it was the most dented and dinked car we have ever hired! "
" We had to pay 6 euros airport tax when our agreement said that airport tax was included? The only car available was an "old" one so we were offered an upgrade which we didnt take. The car drove well but it was the most dented and dinked car we have ever hired! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by ROBERT - 23 September 2021
" Used autoeurope many times without any hassle. "
" Pick up staff only interested in selling you damage cover insurance, even when you already have taken it out with autoeurope. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ALISTAIR - 21 September 2021
" No seats for disabled to sit whilst being attended to "
" No explanation re some of features of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALICIA - 20 September 2021
" na "
" Lots of hidden fees, made to pay for extra insurance and a very expensive petrol deposit taken, we filled the tank up on our journey back to the airport and so the tank was just under full and we have been charged a full-full penalty and petrol money. For this reason we won't be using or recommending you again. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SVEN-ARNE - 24 August 2021
" Perfect service! You cant help that Interent/Goldcar is rubbish! "
" Key and go did not work and i hade sent all details about me and get email back that everything was fine . This was the last time i rent from Interent/Goldcar "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by YVONNE MARINA - 20 August 2021
" Now I'm having a nightmare trying to claim through your insurance documents won't download and auto Europe can't assist with the claim to get this money back as can't file the claim for us so even though we are covered they want your inside keg measurement that you can't download either "
" Very Hard sell for extra insurance even though we purchased full protection wouldn't take no for an answer on return went over with a torch and cloth in all door edges the went straight to a small scratch on underside of the front bumper bar said had to pay 225 euro big big scam as didn't upswell this is really bad for image and needs addressing I will never use them again and will be putting this all over social media terrible terrible experience Didn't even mark up the scratch form on the contract document and I havnt got a keg to stand on "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LYNNE - 15 August 2021
" Easy transaction as always. Great price and easy to book. "
" As always, courteous and professional staff and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 06 August 2021
" Very good, will use again. "
" Very good experience, easy collection and return, very new car. Highly recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 26 July 2021
" Due to the above I will book direct now. "
" Poor service just trying to up sell insurance and even stating that your insurance is very poor and not to be trusted. Add to that my wife returned a car on Sat 10th July with a full tank from the petrol station 1km away and they charged her for not returning it full, disgraceful! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 22 July 2021
" An excellent service with good contracts, especially with ZeInterrent. I have been renting cars through your agency since 2003 and have always found the quality of help provided by both your sales and admin teams to be exceptional! "
" Best car hire with Interrent i've ever had. Not a scratch or a dent on the car, drove like a dream and service at pick up and drop off efficient and helpful. Back again this Saturday so will see what happens this next time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RUSSELL - 15 July 2021
" After a few years of poor reviews, Goldcar seem to have upped their act. Now well staffed and efficient at Alicante airport. "
" Re condition of vehicle: brand new car displayed engine management warning after 5 days, necessitating return to airport to change. Goldcar did their best, but one day's holiday lost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JOHN - 02 July 2021
" Enterprise were fine, if you don't mind spending time waiting for a transfer coach to and from the Enterprise site. "
" Enterprise car hire as a company were very good. However the Auto Europe booking said Alicante Airport, the pick up location was not clear that it was an off Airport transfer by coach and return to the Enterprise car registration office and car compound. No directions were given by Enterprise on the directions to the compound for the return of the car, drove around an industrial estate for nearly 10 minutes. Also all the documentation for the hire of the car sent by email to me was all in Spanish. Also when the car was returned and inspected it was only verbally communicated to me that everything was ok but no confirmation email. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 20 June 2021
" Excellant car hire service. Worked for me. "
" Leasys provided a great car at a good price and excellent service throughout. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOSCELYN - 19 June 2021
" I did have an enquiry about a change to my driving licence which was raised with an Auto Europe agent. She was polite, friendly and helpful enough to transfer me to Eurpocar to clarify their policies. She did cause some unnecessary concern about whether the rental could proceed because of my licence changes which suggested that she didn't have sufficient knowledge of your policies. "
" I liked the car I hired and would happily choose it again given the opportunity. Europcar Desk at Alicante Airport highly efficient as usual. Only reservations are about the Key drop. It should display clearer instructions on when it would operate and how. I arrived before 7pm but was not informed that the key drop option would be in place at that time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 11 June 2021
" Not happy with my initial experience, but remainder of rental was OK. "
" Counter rep told me that they didn't have my exact grade of car but offered me a brand new but higher grade car for an extra 20 euros. I accepted the offer but when I got to the parking area I found that it was much too large for me. So I got it changed to a smaller model and I was refunded the 20 euros. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 11 June 2021
" I was forced into taking out additional car Insurance at more than the cost of the car hire, as the deposit was to be charged at €2000 and not the €1250 Euros that was quoted at the time of booking, even though it was €1250 on the pick up paperwork. I found the staff extremely unhelpful at Leasys and Auto Europe was not available to correct this error being the booking agents, as they were not available to be contacted on a Sunday midday even though it says it is , it was just an automated message saying offices now closed. Leasys, your IT systems are not flexible enough to resolve issues of this nature and need reviewing. Whilst Leasys may not have been at fault, neither was the Client and to hold a customer for over 2 hours to ransom is not my idea of customer service. Worst Car Hire experience in 40 years of Car hire, a statement of poor service in itself. "
" As you are well aware due to our correspondence. I was forced into taking out additional car Insurance at more than the cost of the car hire, as the deposit was to be charged at €2000 and not the €1250 Euros that was quoted at the time of booking, even though it was on the pick up paperwork. I found the staff extremely unhelpful at Leasys and Auto Europe was not available to correct this error being the booking agents as they were not available to be contacted on a Sunday midday even though it says it is , it was just an automated message saying offices now closed. Your IT systems are not flexible enough to resolve issues of this nature and need reviewing. Whilst Leasys may not have been at fault, neither was the Client and to hold a customer for over 2 hours to ransom is not my idea of customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARRY - 23 February 2021
" Very good overall. "
" Very professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HARRY - 22 December 2020
" I don't like the fact that because I'm over 70 but have an impeccable driving record all over the world I still have to pay a deposit of 1,000€ because I won't accept the hirer's additional insurance although I have excess insurance that covers me anywhere in the world. You should explain this on your website. "
" Need someone to show you the car you are renting. The cars I have at home are "classics". Modern cars have gadgets that prevent you from starting them immediately, etc. You should be sure the customer is familiar with them for their own safety and that of the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PAUL - 29 November 2020
" Firefly added extra charges at pickup without explaining them to me. Because I was in a hurry I did not notice them. They added to £100. Beware when you pick your car up as they charged them to my credit card and have refused to refund them. "
" Firefly added extra charges at pickup without explaining them to me. Because I was in a hurry I did not notice them. They added to £100. Beware when you pick your car up as they charged them to my credit card and have refused to refund them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 25 November 2020
" Overall quite pleased but the drop off process was not easy to navigate as we had an early flight before the Enterprise Office was open and had to leave the car at Aquacar Parking (away from the terminal building) "
" I should like to praise Victoria who was the lady who collected us from Alicante Airport long after the office had closed and was very patient and understanding. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by SOHAN - 24 November 2020
" Fantastic "
" All ways the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 20 November 2020
" I have used Auto Europe for may years and have been very pleased with their service. I will continue to use AE in the future, however I would urge AE to take note of the online feedback reviews regarding Firefly rentals. Firefly must be removed from AE list of car rental providers. "
" Absolute criminals, miss leading extras described as mandatory and charged to credit card after vehicle return. Car had previous accident damage on both passenger side doors resulting in doors difficult to close. Air bag malfunction warning lights on dashboard, presumably as a result of previous accident damage. Roadside recovery requested as car assumed dangerous, however could not provide a replacement vehicle for 48hrs. Fuel only 90% full on collection as always. Car dirty in rear and heavy smell of tobacco. overall poor and unethical service. Wish I had read other reviews of Firefly, our experience and issues seem to be normal. Will not be using Firefly again and will share our experience of Firefly with others. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ADRIAN - 06 November 2020
" Paid full price for absolutely nothing at all. Will never use this firm again. "
" I cancelled my booking due to Covid but received zero refund or credit towards another booking. Very disappointed. What a waste of my hard earned money! Will tell friends and family to avoid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by GARRY - 05 November 2020
" A very good overall experience. "
" Got a very nice free upgrade due to a lack of cars of the class I'd reserved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 30 October 2020
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 29 October 2020
" Was ripped off in smaller car and insurance which counter clerk assured me there would be no extra charges but there was £84 charged by Firefly what for? "
" Did not get the four door car which I was contracted for .Signed documents only after insisting I was not being charged any extra for insurance as I had my own excess insurance .Today I was billed by Firefly for £84 a complete rip off as done when I had returned and little way to complain as they will say I signed for this .so will not use them again and certainly will not recommend.Car. Was ok clean but not what I had expected another let down "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANTHONY - 29 October 2020
" As Above "
" This was not the first time I have hired from Centauro and it will not be the last, Brilliant service to date no complaints at all, all staff brilliant and as soon as we are able to travel again and I need a vehicle I will be doing so with Centauro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 26 October 2020
" Easy to cancel and rebook "
" Staff polite, car choice great , price good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEITH - 17 October 2020
" Fine and overall good value. "
" In the main very good. The desk person was very polite and efficient, the car return process was simple and no issues. The car was well worn with a number of dents and dints with 45k kilometres on the odometer, but drove ok.. All in all good value for money. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by GRAHAM - 16 October 2020
" Their Insurance cost is extremely expensive "
" Their Insurance cost is extremely expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 16 October 2020
" Very reasonable price "
" Ok staff "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 12 October 2020
" Very efficient and reliable. No fuss just good deals. "
" Quick and efficient with good product. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARRY - 04 October 2020
" Very professional and easy to used "
" Good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JENNIFER - 01 October 2020
" I always use autoeurope "
" Perfect size car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PAUL - 27 September 2020
" Good except for fire fly "
" Don't know why they have kept £80 off my credit card as I filled car up as required on return plus no damage caused good except "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by J. - 14 September 2020
" I could not ask for any more Auto-Europe and Centauro will always be my 1st choice everytime. "
" 1st class experience again.....Thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARRY - 12 September 2020
" On picking up the car the assistant is too agressive about their insurance..staff on return are pleasant and helpful "
" On pick up staff too agressive towards their insurance. On return assistant pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MERZAK - 09 September 2020
" My contract was with you until I picked up the car. You have the duty of care up to that point. When I rang you all you said was keep the receipt for the car park charge. You could've spoken to the desk and got it sorted. As ever, the customer is left stranded and stressed out. Very poor! "
" Terrible service at pick up. Staff not interested at all despite low numbers! Usual scare tactics of trying to up sell unnecessary, expensive insurance. I was charged for the car park again despite me ore paying it with you. I rang Auto Europe and informed them. Overall, horrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by STEPHEN - 08 September 2020
" Hard sell apart from that ok "
" Usual hard sell on insurance when you have it already won't take no for a answer "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STUART - 26 August 2020
" Booking process easy but as above does not cover all expenses when you think it does "
" Disappointing. Purchased the Interrent No excess package so we did not need to check the car over for damage etc and also to avoid need for further payments. Had to wait 30+ mins to collect the car despite the airport being very quiet. Was then told I needed to sign to pay €138 euros for 'taxes and deposit' without any explanation/breakdown. After querying was told I could not get the car without signing - agreed as didn't want to spend any longer in the airport. After agreeing and paying was then given a breakdown to show that had been charged €83 deposit and the rest was either 'optional' charges I didn't want or charges that we thought were already included - premium office fee, smart return and Mega relax insurance! Not Auto Europe's fault (over than perhaps checking up on their suppliers) but will put me off using Interrent/Gold car after using them exclusively for the past 4 years "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ANDREW - 23 August 2020
" Auto Europe in excellent intermediary for hiring cars I've been using this company for 10 years no complaints "
" Arrived at the airport stand at 11:45 I was charged €40 extra for late night pick up online it said that Centura were open till midnight nothing about an additional €40 charge. I feel like I was tricked and ripped off. The car was not full of diesel when I picked it up but was asked to return it full. I'll stick to Firefly in futurr "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARTINA - 10 August 2020
" as above "
" Straight forward and, friendly and efficient staff. The only point is that the checking of the vehicle upon return would be better and for the sake of good order immediately and together and not afterwards without client's presence to avoid any misunderstanding even though there was not any. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PETER - 08 August 2020
" As always easy to book and good service. Shame about the actual car hire company selected. "
" Where do I start? Upon pickup there was no-one else there but I was left to figure out how to install child seats and access the back on my own. When the rep reluctantly came over to the vehicle he damaged the sliding door by scraping it against a wall. He didin tell me and I didnt notice it as it was at night. I called the next day but they hund up on me, sent and email which they ignored. Upon return they refused to check the car in, just asked to leave keys. That was a week agao and I have had no final invoice yet by email. Total lack of customer care. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ADAM - 31 July 2020
" Not great disappointed "
" Terrible had to wait 3hrs to collect car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by BRIAN - 27 July 2020
" I bought your excess insurance thinking it would be linked to Avis and I would not get the hard sell from them. How wrong I was. "
" Avis office in the Terminal building was shut while all other rental offices seemed to be open. It was a bit inconvenient to have to find the office in the car park. The Avis representative was very dismissive of the excess insurance that I had bought from Auto Europe when booking, and said that I still needed to buy Avis insurance. When I declined she feigned anger to try and get me to change my mind. As I have experienced these tactics before I again refused to pay any extra. I will not be using Avis at Alicante again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BRIAN - 22 July 2020
" Very easy booking process "
" Dropped car back at airport last Sunday midday, key in drop box as staff overwhelmed, still no final invoice three days later, not good service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEREK - 22 July 2020
" absolute rubbish no help offered when asked for car not road worthy "
" conned by counter staff. charged for extras not required, already covered and not asked for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JAMES - 11 July 2020
" 1st class "
" Had Long wait on collection of vehicle....Only 1 operator on-site but understandable due to conditions but arrival main office was closed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 01 July 2020
" Easy booking, my experiences are all very good, reliable company. "
" Easy peasy experience, luckily I booked a while ago at sensible prices, now the option is buy an e scooter for the price of a two week rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 08 June 2020
" Car rental cancel due to Covid19 voucher recieved. "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 20 May 2020
" I want a refund of £44.43 thanks "
" Spain was shut never got there want a refund you know these countries were closed due to covid 19 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by KEVIN - 01 April 2020
" See above "
" Not Centauro'fault but due to the Coronavirus and lockdown I was unable to use the car as anticipated which made it very poor value. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAURICE - 24 March 2020
" It was OK "
" Made me wait because I was 30 minutes early "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JAMES - 23 March 2020
" Good deal. Paperwork detailed and useful. "
" The pick up was frustrating because PREMIUM customers kept jumping the queue. Everything else was fine. Great value. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GAVIN - 17 March 2020
" Auto Europe are an excellent way to book car rental "
" Only issue with firefly was the length of the queue to pick up- sometimes it would be better to pick the next cheapest like centurao or what ever as they had no queues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 17 March 2020
" Would definitely use Gold Car again "
" Very good all round experience BUT upon return there were insufficient staff to handle all cars----- therefore one had to park anywhere on the 2nd floor & leave the keys. Unfortunate & rather inconvenient but still a good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 16 March 2020
" From booking to returning vehicle it's always been A1 service. "
" I am delighted with Centauro in everyway that's why I keep going back to Auto-europe and Centauro 4/5 times a year. J.Gillan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RAYMOND - 16 March 2020
" Apart from the initial pickup, very satisfied. "
" The gent at the counter tried to con me into taking insurance. I had to stress in almost an argument that I didn't need it. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TADHG - 15 March 2020
" Not with firefly. "
" I filled the car with petrol and got receipt 10km from airport and was penalised €25-00 for not using a filling station closer to the airport. Lady I gave receipt go in Firefly was very abrupt and dogmatic. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 15 March 2020
" Hassle free from booking through to rental return. "
" Straightforward pickup routine convenient in airport. Photos of existing superficial damage provided. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BRIAN - 14 March 2020
" Have used Hertz before at Almeria and not had the hard sell. Will be using a competitor next trip in April "
" Slightly tired looking car with previous damage list. This combined with aggressive attempt to sell excess insurance ,which I already have, made picking up and dropping the car off more stressful than it should have been. The lady at the collection desk also sent us to a location 2 down from where our car actually was. This led to us trying to start an automatic with the wrong key. Assistance in the car park was hard to find and it took a while to sort out the mistake. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PETER - 14 March 2020
" Overall good; I have used Auto Europe before. One problem was that the hire company had said that an arrival flight number was essential. I wasn't picking the car up immediately on arival but a couple of days later. I phoned Auto Europe and was told it was fine, ignore it. However, as the company did not have an office at the airport I was reliant on their minibus picking me up. Fortunately there were other customers waiting to be picked up as I don't think that I was on the driver's list; had I been the only customer I wonder if I would have been expected. "
" Overall good and a very good price. The car had quite a lot of minor damage on pickup. All these marks had been photographed and were sent to my email but unforunately went into my junk box! The counter staff had previously told me that I should take photos of any damage and could present them when I returned the car but the 'junked' email said such photos must be uploaded to their site withing 2 hours of pickup. This caused some concern but as there was no further damage during my rental, the issue didn't arise. I did inform the person checking the car on drop-off that there was a very slow leak from one tyre valve as I thought it could cause a problem in the future. This was treated as possible damage and my excess was held until later in the day to ensure I hadn't caused a puncture...I should have said nothing! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by PETER - 13 March 2020
" They were very good. I forgot my driving licence so I couldn't take the car. Could I have a refund please. Partial would be nice. "
" They were very good. I forgot my driving licence so I couldn't take the car. Could I have a refund please. Partial would be nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 11 March 2020
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHARLES - 09 March 2020
" Auto europe; ? Excellent. "
" Very good except for a little pressure in buying extra insurance, which I declined. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GLYNNE - 08 March 2020
" I always use Autoeurope. "
" Generally very good experience except when we had a problem with a broken window and theft, the AVIS helpline sent us to an office(Denia, Spain) with no spare vehicles and no way to fix the problem. Why ?? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 08 March 2020
" Ok "
" The inside of the car could have been clean Steering wheel gear nob door where sticky not cleaned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by PETER - 08 March 2020
" Would use again....no problems from start to finish "
" Fast check in and check out. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GREG - 06 March 2020
" Really painless process from start to finish "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 05 March 2020
" Auto Europe's expertise and contacts links up well with the rental market. "
" Firefly were professional and good value. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARTYN - 04 March 2020
" This was a terrible experience which l have had the misfortune to be taken advantage of for the first time when hiring a vehicle. "
" I had paid for full insurance prior to pick up and on arrival to the airport you didn't have the car I had booked so was forced to pay for an upgrade? l was then told the wheels and windscreen wasn't insured and had to then pay extra for that? Looking at my paperwork that week however l saw it had been paid for already!, So all together it cost me an extra £380 on top of what l had already paid which l find totally incomprehensible and think l have been exploited and will never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 04 March 2020
" Everything went smooth no problems coming or going "
" No problem chap at the company was good so went all smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 03 March 2020
" Ok so not your fault but if I had known interent was actually gold car I would not have hired it the car was old and shabby and very dented the counter staff when I hired it really didn't like the fact that they couldn't charge me for airport pickup and extra insurance very rude the company do not deserve to be in business ok so the hire price was cheap but I would rather have paid twice as much and been treated like a human being Back to my regular company next time they are friendly helpful and I have never had any problems with them. I fully expect to have an issue with gold car over the return of my deposit albeit only £125 if you wish to see the picture of the damaged tyre please email me back. The metal was showing through ! "
" The car had a dent on every panel and one of the tyres had a huge chunk out of it in the uk this would be illegal I pointed this out to the person I returned the keys to and he just laughed at me "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PETER - 03 March 2020
" Great price great communication "
" I have been charged for a scratch on the front bumper and in the picture they have sent me I cant even see it and I had no accidents while I had the car. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ALAN - 02 March 2020
" Excellent customer service in raising a complaint with Avis and then refunding me the cost of engine oil. (see details above) "
" Very good, but had to buy oil to top up on 2nd day of 14 day rental. On return , Avis couldn't refund cost but offered an upgrade on next rental within a year. After raising the matter with Auto Europe, they, (Auto Europe), refunded me the cost. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 02 March 2020
" Goldcar are cheap for a reason, you get the service you pay for "
" Car had multiple bumps and scratches, charged 120 euro for an additional driver even though the voucher said it was included "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JOHN - 27 February 2020
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 26 February 2020
" Auto Europe process fine but even with excess insurance Centauro still try to sell you theirs at 22euros plus per day i.e. more expensive than the actual car hire "
" The check in counter was busy and they seem to operate 3 levels of service. Express and Premium customers get to jump the queue meaning that standard customers are left to wait for much longer. Often not enough check in staff available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GREGORY - 25 February 2020
" Will be using them again "
" I couldnt fault there service from pick up to drop off, excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DANNY - 21 February 2020
" Happy with entire booking. "
" Pleased with price and service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by LESLIE - 20 February 2020
" Had to collect car - darkness prevented thorough check. Scratch on front. On return, told car brand new - must be us. Odometer had appeared to show 2,000 kms when we collected. Absurdly high 204 euros charged. Would be good to see that this work is actually done and not postponed til a number of scratches can be done in bulk. "
" Concerning. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JONATHON - 19 February 2020
" The worst car rental experience in my 18 years of going to Alicante airport. The third part company are only interested in up selling and additional insurance which isn't needed. Will stick to Avis in future "
" The worst car rental experience in my 18 years of going to Alicante airport. The third part company are only interested in up selling and additional insurance which isn't needed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by IAN - 19 February 2020
" As 3 above "
" The staff were knowledgeable , friendly and efficient. i did not have any concerns, My main criticism is the cost of the all inclusive insurance which is a complete rip off, which has nothing to do with the staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 18 February 2020
" All good throughout the rental "
" All good throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 15 February 2020
" Auto-Europe have supported me in very many instances where accounting "mistakes" have been made by end suppliers and I've invaribly been reimbursed. One observation, if I may, your website has suffered in recent months by offering only a very limited choice of end suppliers at some destinations. This has led me to choose another co for my next rental for the first time in many years. "
" At Alicante the Dollar rentals are via parent co Hertz desk. As expected the rental was conducted in a professional manner by a pleasant and personable operative. Worth paying the extra to avoid the hard sell at the hands of the "el cheapo" charlatans at this airport. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GRAHAM - 15 February 2020
" Disappointing compared to previous hire cars. "
" As always counter staff very efficient condition of vehicle a little disappointing, not cleaned on outside and there was a lot of serious damage on the outside "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by DUY - 14 February 2020
" Exellent "
" Great service, could not ask for now "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CLODAGH - 14 February 2020
" Always good with AutoEurope. "
" Despite having full insurance with AutoEurope, the Goldcar rep said that we were not properly covered unless we bought Goldcars own insurance. That cost us about 170 euros, so I am extremely unhappy about that. We also had to wait 1 1/2 hours to get our car. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 14 February 2020
" Will look for Avis in future to make a reservation for the car. Good service, fast and efficient. Thank you "
" Friendly and helpful staff at arrival desk to collect the car. Car was spotless, roomy an "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 13 February 2020
" IT seems Auto Europe are acting in good faith UNLIKE GOLD CAR. (Interrent) The EU need to get a grip of this situation with car hire. "
" NOT Happy using Gold car as the rental provider. It appears that Gold car trade under different names ( Interrent) and give a very rip off service, most people waiting for the cars, from all over the E U agreed. They took 111.17 eur from my credit card for cargo oficina premium,fianza tarjeta bebito ,smart return , mega relax cover. They say if you do not give us the money, we will NOT provide a car under the conditions of contract. Please could you follow this up for me.and return my hard earned holiday money "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by COLIN - 12 February 2020
" no one available to check car on return, otherwise all ok. "
" done . gold car survey "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by SOHAN - 11 February 2020
" They are very good and fast fantastic "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 10 February 2020
" See above "
" 40 euro excess because I am over 65 was a comlete shock. I am sure you will be able to ponit to small print to confirm this info was available when I made the decision to use our company. Makes me even more wary of using car rental companies. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 08 February 2020
" As long as you book full cover with no excess, it's great. "
" A bit of a wait, as we were eager to collect the the car. But not too bad. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 06 February 2020
" See above two out of the three cars were excellent but the third one oh dear "
" Having hired three different cars over a period of three weeks the final agent Was so rude as to why I didn't want an upgrade to a larger vehicle,I tried to explain that I would be unable to negotiate into the underground car park at the accommodation I was staying at he flounced off a and returned with a comment that "you're going to have a fiat then"" it was the worst vehicle I have ever hired in my life . I've had some pretty dire hire cars but this one took the biscuit. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PHILIP - 05 February 2020
" No problems "
" No problem "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by LESLEY - 04 February 2020
" We have booked through Auto Europe for the last 8 years. They are very competitive, easy to deal through and the app is excellent. "
" The staff were very pleasant and professional. We travel frequently to Spain and always used a competitor, up until now that is. From now on we will be using Centauro . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 03 February 2020
" Always book through Auto Europe. Very good value. "
" I told Goldcar desk at check in I had my own insurance. They tried to pressure sell their insurance telling me mine wouldn't be good enough. I still refused there's as I was already fully covered. The car was also worse for wear , dull paintwork with lots of scratches. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ERNEST - 02 February 2020
" Auto Europe provided the best price and is always my first option when looking for car hire. "
" Satisfactory. Despite reading mixed reviews about Goldcar, I have had no problems and will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by IAN - 31 January 2020
" Very good apart from fuel disagreement on return "
" Very good apart from agent stating the fuel was not full despite thorough checking having filled just before return at Alicante airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 29 January 2020
" Excellent with the respect to the price of hire and the standard of the car. "
" No real complaints, had to clean the car windows inside. The receipt and return procedure was as it should be, without any hassle. Hope it stays that way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PETER - 27 January 2020
" I have no problems with the company, the booking process was good. "
" At reception the practice of highlighting the cost of damages (per incident!) and offering "insurance" is tantamount to extortion. When collecting the car no-one showed me to the car and explained it was damage free. When returning the car it was inspected for damage (there was none) but apart from a verbal statement to that effect I was not given any paperwork in confirmation ( I still await the e-mail to confirm all is in order on handover). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by IAN - 26 January 2020
" see above. The other thing to add is the high pressure scare tactics used by the agent to sell CDW insurance - he essentially said if I don't take the CDW then i'll be charged for damage anyway irrespective of what happens because they don't make any money on the hire price. "
" Car wasn't anything like a Nissan Juke. Couldn't find where to leave the key at drop off. Desk not open and no-one around. Tried to give it to someone to pass on but they weren't willing to take it. Contacted Centauro when I returned to the UK and called to inform them that I had the key and would send it back by courier. I paid a low price (£40) for the hire admittedly, but that is what was offered. However, I was charged an additional 317 Euro to my Credit Card with no explanation. I can understand that there should have been additional days charged until the key was returned but that shouldn't have been any more than an additional week @ another £40 . There was absolutely no additional damage to the car (it was in poor shape when it was handed over to me) - it was kept in an underground garage when it wasn't being driven and it was only used to go to 4 golf courses. You are a bunch of thieves. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by FRANK - 16 January 2020
" very good "
" very quick service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by SATMESH - 15 January 2020
" Goes hire from this company however, they were trying to get me to take their additional insurance even though I had a comprehensive cover from Auto &Europe. "
" Our car was a Mercedes B180D and almost new. However ir had few issues like the Boot would not automatically close when the button was press and had low tyre pressure warning even when pressure was ok. Probably just needs resetting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SEAN - 11 January 2020
" Will look to another hire car company in future. "
" Rude staff. The car was an absolute nail. Unhelpful staff on return of car. Charges on my credit card 1 week later without any feedback to why. I will not use GOLDCAR again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DENNIS - 09 January 2020
" car was to small to what I ordered I think next time I would rather go to booking desk rather than do key drop, as I got a car that I never ordred "
" vehicle was a lot smaller than i ordered, with do key drop i had no choice to change car very disapointed. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARK - 09 January 2020
" Very good hassle free rental with no issues. "
" Hassle free rental even though we requested a car with parcel shelf as original car provided had none! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 08 January 2020
" The car was good "
" I wasn't happy about being sound extra insurance when I thought i had this extra excess covered already. it ended up being over double what i originally paid "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DALE - 08 January 2020
" we had no issues with the company or the vehicle provided will definitely use again in March on our next visit to Alicante "
" Used this company for the first time we found everything very easy from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MATTHEW - 07 January 2020
" Who is the ultimate regulator of car hire companies in Spain??? "
" Wanted to extend the hire by a day because my son was in hospital. . No answers to phone calls. Passed from pillar to post!When I finally got through they said a new contract was required to be done at Alicante Airport despite my circumstances. Appalling customer experience and administration with zero latitude to assist. It cost me 48 Euros extra for the day and 3.5 hours of time. Scandalous given my circumstances. It took me just 4 mins on the phone to Jet 2 in Leeds to change 5 flights and seats. That by comparison was a quality experience. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by DARREN - 04 January 2020
" Very easy to find perfect deal "
" All perfect, only vehicle we received would be never classified as SUV for 5 people. 2 adults and baby car seat on the back seat were totally squashed! No space to even move. But over than that collection went perfectly smooth. Spot on! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by MICHAEL - 01 January 2020
" First class! "
" The second time I have used ClickRent. They are excellent - the shuttle to and from the airport is prompt and the staff are superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICHOLAS - 31 December 2019
" Auto Europe? Are they different from Firefly if so then they want to think about finding a different partner. "
" Queued for two and a half hours to get served. The two girls were so slow that people started to take the fast track ticket which meant those that didn't went steadily backwards. I was third in the queue and ended up fourteenth before I was forced to take a fast track ticket myself. To the girls credit when l complained she did not charge me the 30 Euro for fast tracking. The car was very good and the GPS fantastic and in English. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by STUART - 20 December 2019
" Awaiting for response from autoeurope as to outcome of complaint against Goldcar/Interrent, as I have been charged twice for same insurance plus extra costs. "
" Got scammed at the counter for additional costs that were not mentioned. Thought I was paying for Fuel blockage on credit card, turned out to be things I had already paid for. Counter staff very clever at not showing costs by folding up contract. Signature forged onto contract also. Counter staff abrupt and rude. 30 min wait unless you pay 50 euros for express service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by IHOR - 19 December 2019
" Really disappointed that when you buy the car and always get this options "similar"... Why than sell the "VW" or "Nissan" that anyway you get the "Dacia" and that when you see few the "Juke" at the car park they want Extra money for that because is "automatic". Automatic doesn't change a class of the car, is not get a premium class because of transmission is in it? It's still SUV!? And again and again...counter staff try to scare you.. to make you take the additional insurance cover, tell you that you a "idiot" if you believe for the cover from the seller. Very disappointed this time a specially with the attitude of the staff. Thank you for listening "
" Waiting for an hour to get the key...is not the busiest time of the year. counter staff after every second client went somewhere behind the door for 5 min. When I try to complain told me that everyone is waiting...no manager or contacts to raise a complain, simple answer call the customer service. The result we was late for half an hour to our friends wedding. Really disappointed with the staff a specialy with attitude and gesticulation ( turn with back to you and waving hand over tha head). Thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROY - 17 December 2019
" The booking through Auto Europe has always been straightforward and i have been using you for a number of years and will continue to for the foreseeable. "
" The booking process at Alicante airport seems to take an excessive amount of time for no obvious reason. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by KENNETH - 14 December 2019
" SEE ABOVE "
" Forced to take CVR cover by counter staff who said that it didn't matter if I had cover with Auto Europe, that I should check my terms and conditions of hire and that if I didn't pay the additional amount I would have to make a new booking. I gave up arguing as my disabled wife was waiting outside for me to pick her up. Disgusted! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PAUL - 14 December 2019
" na "
" Very quick and effiient pick up and drop off. It was nice to see that there was no avis car hire sticker on the back screen to advertise that I was a tourist. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 11 December 2019
" Easy app. Good prices . Excellent service should I need to call "
" Our car hire company of choice. Tried so many over the years and so so glad we use Centauro "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DIRK - 09 December 2019
" Smooth pick up and drop off will use again "
" Excellent service no hassle for additional insurance etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DESMOND - 07 December 2019
" Good price, reasonable car, initial experience still a trial of hard sell "
" The usual off-putting hard sell of extra insurance, even after I'd purchased some from you "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 05 December 2019
" Easy booking & very reasonable prices. "
" We booked a 4 door Polo or similar & got a Fiat 500 2 door, but we managed. The counter staff did a VERY hard sell for their insurance & didn't want to take no for an answer. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOHN - 05 December 2019
" Good "
" Apart from my mistake of booking the wrong collection time I could not fault the service. However I did'nt get the car I ordered so I was a bit dissapointed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LYNETTE - 05 December 2019
" Would recommend. "
" Really good experience, only negative was the long queue to pick up the vehicle on arrival. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GEORGE - 05 December 2019
" Dealing with yourselves was easy and a phone call from Alicante to you regarding this matter was dealt with sympathetically, thank you. "
" Hi, The counter staff had only one thing on their mind and that was to badger us into taking out insurance which we had and would not take no for an answer as it was a legality. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by JOHN - 04 December 2019
" we have been hiring cars in Spain for the last 20 years and about 5 times a year. Every time you need to be on your guard as to what you might be charged for in excess of the contract. Be it damage, insurance, fuel,unco-operative staff. It should not be like this from a proffessional company "
" It took one hour to check in, desk staff no problem. Car pick up staff awful, when damage was identified by me that was not on the check sheet the pick up staff rep. did not want to look at it, said it would be ok. I told them the car was filthy it had not been cleaned, rep said we don't clean these cars ?. I filmed all damage before leaving. Cleaned car myself next day. Retuned car rep only checked fuel level said all was ok ? "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by ANTHONY - 02 December 2019
" Very helpful information regarding the pre-pickup and on hand to provide support if needed (which we didn't) for the period of hire. "
" A smooth experience from start to finish with no waiting around. Friendly, efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEWART - 01 December 2019
" good vehicle supplied. "
" Didn't like the pressure to buy additional insurance "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SOHAN - 30 November 2019
" Fantastic "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEITH - 30 November 2019
" At the moment not good "
" I returned the car clean in and out on arrival back in UK I find my credit card account has been debated £190 with no explanation . I need to know why ? "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 29 November 2019
" Easy to do online "
" Experience was o k until just after returning home they took 95 euros from my card and have not responded to my e mail about it "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICHAEL - 24 November 2019
" I should not have to wait 11 months to get a deposit back. "
" Still waiting for fuel deposit return "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by FREDERICK - 22 November 2019
" Overall very good "
" Everything was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAVEL - 19 November 2019
" I order rental cars only with Autoeurope. As for me - this is the most convenient and valuable way, especially in North America "
" Everything was good enough. I have the only one question - I bought a Zero Excess plan, but on the counter I was told that my plan does not include glass, corpus, wheels and any exterior damages got not during using this car (for example on parking). So I had to buy a full thieft protection plan, including protection for above-noticed damages. I think it must be shown and reflected in main booking conditions "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOHN - 18 November 2019
" Could do with making booking in process quicker "
" Had to wait 2 hours when I got to the Firefly desk before I was able to check in because of the que "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JONATHAN - 18 November 2019
" Please take on board my comment about stating if certain credit cards are not taken on the front page. I have used you for 15 years and generally have been happy but it is things like this that let you down. Something so important should not be on page 4 of the small print. Your excess cover product seems excellent (thankfully never used), but in this case was not needed as I had to buy Centaur's full insurance due to the credit card mess-up. "
" Do not accept Amex and therefore could not provide credit card for block for insurance. Unwilling to be flexible to find a solution. Auto Europe partly to blame as this fact only stated right at end of small print (after all the airport specific info) - this should be on the front page as VERY important. Person at desk said minimum price for any damage is €400 - outrageous!!! Only way out was to buy their insurance at €23/day - fair enough but then charged 3 days as a 'minimum' even though only had 2 day hire. Rip off once again. And I did not get the car I ordered and was not told of this fact until in the garage. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JOHN - 17 November 2019
" Arrived at desk, agent said we were too early, no explanation until pressed. I accept insurance may not of been in place due to start time, but no option offered to pay extra and was VERY dismissive.. Couldn't have cared less. "
" Rude counter staff. Not helpful in any way. Treated like cattle Never had this issue when it was inter rent, now joined with Gold car, will never use them again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by RICHARD - 16 November 2019
" seems to work ok , does what it says on the tin "
" miserable drop off staff , rude disinterested "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 14 November 2019
" Car hire in Spain is a minefield. We chose to pay a high price for good service and did not get it! "
" Keddy used Europe Car. The counter staff member was rude and aggressive, only interested on getting us to upgrade size of car and refused to accept that we had paid for full insurance. Gave no information on return procedure. We had to find the car in a large car park, it was not in the bay stated. It was a FIAT 500 which is a mini class although we had paid for an economy class, Opel Corsair. We should receive a refund for different rate. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by THOMAS - 13 November 2019
" Always pleasant staff "
" When we dropped the car off there were only 2 staff and a lot of people waiting, it took almost 30 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAURICE - 10 November 2019
" OK but not happy with the state of the vehicle. "
" Vehicle dirty on collection. A lot of damage. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by SIMON - 05 November 2019
" Overall distance limited to 2k km over 2 weeks was a bit restrictive, given the distances between Alicante and Valencia in Spain, especially if you want to visit some of the more interesting places in the region. Good idea for Drivalia to have 'return car with a full tank' policy, this is so much easier than to return with an empty tank "
" The car (C4 Cactus Citroen diesel) was in good condition with 9k km on the clock - except that the screen washer fluid ran out after only 2 days into the rental. This model was economical, but the 100bhp engine somewhat gutless (surprising lack of torque for a diesel) for overtaking (forget it), or going up mountain roads given the power/weight ratio. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DELWYN - 05 November 2019
" Got to hire desk and they told me that the voucher was invalid and I had to hire another car , "
" Always use them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by VICTORIA - 05 November 2019
" damage to car prior to leaving was not pointed out "
" fairly good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by SAMANTHA - 05 November 2019
" Autoeurope easy to book through and reasonable price for the vehicle. "
" Waited nearly one hour to collect the car- not enough staff on the counter for the volume of customers. Counter staff very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by HAIDEE - 05 November 2019
" Good rates and easy booking. "
" Waited 40 mins in Q to pick up car. No water in washer to clean windscreen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROGER - 03 November 2019
" I have used autoEurope twice now, no concerns at all, I will carry on using them until I get any problems. The website is easy to navigate and you get an email reminder a few days before you travel. "
" Booked the car with full insurance so there wasn't any extra pressure to buy things you don't want! A bit of a wait at the desk to get the car but dropping off was a breeze. Having the car with full insurance definitely speeded up the collection at the desk and dropping it off because it doesn't matter if there is any damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 02 November 2019
" Very good, nearly new car "
" Good service , only drawback the wait to check in at the counter "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DARYL - 02 November 2019
" High risk that using Interent or Gold car that you will incur additional charges for being delayed 40euro, fast track 50euro and 200euro for existing damage to the vehicle without any means to complain other in person to the desk at Alicante. This firm are really shocking. "
" Interent desk closed had to join queue of 33 for car or pay additional 50 euro to jump queue. Desk staff completely uninterested in dealing with clients returning to report unrecorded damage to vehicles. I would warn anyone considering to use Interent or gold car of their questionable practices and recommend they use another more customer friendly operator that can be contacted by ohone directly. See Trustpilot for this firms reputation. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARK - 02 November 2019
" Hidden costs Not transparent Disappointing "
" I bought the full to full option. The reality is that you have to then pay a deposit which is refunded a day after you return the car. Then you get stung for exchange rate movement and this added another £30 to the costs. Basically a hidden cost and a rip off. I won't ever used inter rent again. Unlikely to use auto Europe as none of this is transparent when booking. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROY - 01 November 2019
" Perfect "
" Excellent as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 31 October 2019
" satisfied "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 29 October 2019
" Easy booking and the free additional driver has been a superb addition. "
" I've now used Record a few times, although I've had to queue a while to be seen, it's been great once I was. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTINE - 27 October 2019
" Excellent value for money "
" Excellent as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BRIAN - 27 October 2019
" All ok "
" All in all the car was what i wanted and was ideal for my holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by IAN - 27 October 2019
" Online booking and website very clear. "
" Car not in the correct bay on pick up. Parked very close to a wall so difficult to assess condition. A late flight so no Europcar worker in attendance. On drop off, inspector initially pronounced the car perfect. When a car parked very close to our car moved, he then noticed a small indent on driver's door. This was very difficult to see, depending on the direction of lighting. This was not on the initial documentation when I collected the car. I am now being charged for the repair and administration costs which I doubt will be carried out. Note that the drop off time was also late at night. Therefore the company chooses to have staff in attendance for drop off but not to support pick up. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PAULA - 27 October 2019
" Overall this was a good experience and I would use Auto Europe again. It was cheaper to book through Auto Europe than to book directly through the car renters websites and it was comforting knowing than Auto Europe were there should we have an issue. "
" The car I originally booked was not available and I was given a much bigger car for the same price. I had to ask for a smaller car and they gave me a slightly smaller car but still bigger than I had booked, as I normally drive a small car I did not want a huge car. I checked the car and found scratches that were not recorded on the paperwork. I had to have these added. The list of scratches was confusing as there were multiple marks on the rear bumper but I was told these were recorded as a collective. It was worrying as there was no clear record for what was there previously. However everything seems to be fine, we returned the cars and the deposit block on our credit card has been removed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by RICHARD - 26 October 2019
" Paid more than usual but still a good deal "
" All good but car had damage on every panel on pick-up Fortunately no problems and quick drop-off. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PAUL - 26 October 2019
" I do have one big concern, and that is the fee charged. The figure quoted is subject to local airport taxation, which applies at any EU airport I understand, but I have been charged for extras it seems, and cant get any of the figures to add up or make sense. On the receipt I was given at the desk at collection, I have a total of €460.38 which was taken from my card. There is no mention on the paperwork I have, about deposits or how much is likely to come back to me. I returned the car with a full petrol tank, and no damage whatsoever "
" Finding the desks, collection & drop-off points was nice and easy at both ends. Car was fine. Service totally acceptable. I just think this is rather prompt when I haven even had the final bill yet. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARRY - 26 October 2019
" Very happy with Auto Europe "
" When we picked up the car there was more damage on it than we were originally told , as there was no staff on we had to document it by photos. There was also a problem with the engine making a lot of noise , we were not happy about using the vehicle in case it broke down. So this restricted our journeys. Also there was a problem with the clutch judder. When I returned the car the staff said sorry but that was it ,nothing else was said or offered. So not a happy car hire "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DAVID - 26 October 2019
" Easy to find a car for the right price "
" They are a excellent company to deal with efficient friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 26 October 2019
" Wrong car. End of. "
" I ordered a small van-type vehicle such as a Fiat Doblo. I got a Fiat Tipo Estate. These 2 vehicles are not comparable and the one I was given did not meet my needs. If I'd wanted an estate vehicle I would have selected one when I booked. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 25 October 2019
" There needs to be a better way of identifying damage. "
" For the second time this holiday we were charged for damage to the car which we did not do. There was damage to the wing mirror which was not on the form when we collected the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by JAMES - 25 October 2019
" Pressurised to pay extra for insursnce "
" Too much pressure to take out extra insurance at1050euro "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 25 October 2019
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ADRIAN - 24 October 2019
" Nice simple to use website .... "
" Very good. I had heard how they would try to sell me extra insurance, the man on the desk kept saying I didn't need it! (I had taken out their zero excess policy through auto europe) I couldn't find a single scratch or mark on the car. Half the price of what I usually pay to hire a car at that time of the year. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 24 October 2019
" Excellent rental. Good price we always use AutoEurope "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAIME - 24 October 2019
" Apart from those enclosed.no problems. "
" The only point I would like to make is although I had zero excess cover i still had to pay extra to cover windscreen and glass etc. The glass in a car could shatter at anytime and through No fault to anyone. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MANDY - 23 October 2019
" Very disappointed with the car hire experience that we booked through Autoeurope. "
" We returned this car in the condition that we found - on our return to the Uk we found our credit card had been debited with nearly £200. We queried this with Record and after nearly 2 weeks they have responded to our email to say the debit relates to damage to the car. Luckily we took photos of all the dents and scratches when we collected the car and have asked Record to give more details. We are awaiting this response. Is this how Record makes a profit? IN FUTURE WE WILL AVOID THIS COMPANY LIKE THE PLAGUE. You are essentially writing them a blank cheque. We are really disappointed with this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by IAN - 23 October 2019
" would defintley use centauro again "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 22 October 2019
" Auto Europe are great as a booking agent. Problem was the rental desk at Alicante airport was the worst l have ever used. "
" Interrent operate from the Goldcar desk. I have rented cars all over the world and the procedures are the same. One queues and are delt with in order. Not here, they have a number system, which is fine except that for€30 you can take another number which allows you to jump the line. It's a total scam, l waited 3 and half hours to be served, which took 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DENIS - 20 October 2019
" Sggg "
" Srhhgdd "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GRAHAM - 20 October 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 20 October 2019
" Car fine. Would not use firefly again because of attitude of counter staff "
" Length of time to pick up car because of hard sell by agent for full insurance and insistence on seeing proof of independent excess insurance "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICK - 20 October 2019
" As you would expect from a company like hertz "
" Car had scratches offside wing and both doors that I had to point out to the dispatcher "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHARLES - 20 October 2019
" Auto Europe excellent service and advice. Firefly though, Money grabbing. The car had a big dent; but no problem with mechanics; lovely car. VERY DISAPPOINTED WITH EXTRA 43 Euros charge for flight being delayed / late arrival. Admittedly this was not our fault but Airline's. Firefly did well out of all late arrivals "x " quantity x Euros 43. Nice bonus for them. "
" The car had a big dent; but no problem with mechanics; lovely car. VERY DISAPPOINTED WITH EXTRA 43 Euros charge for flight being delayed / late arrival. Admittedly this was not our fault but Airline's. Firefly did well out of all late arrivals "x " quantity x Euros 43. Nice bonus for them. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAREK - 20 October 2019
" Not good at responding to email queries "
" Rear parcel shelf broken on pick up. Tyre pressures not correct. Windscreen washers blocked "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ROGER - 19 October 2019
" Friendly staff at check in and not busy like it was in the summer. Like the registration tickets which makes sure people don't queue jump "
" Friendly staff at check in and not busy like it was in the summer. Like the registration tickets which makes sure people don't queue jump "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 18 October 2019
" Always book through auto Europe but will not use Firefly again "
" When I came to pick up the car there were numerous scuffs and marks. I had to take pictures and go back to the airport terminal to have them all noted. If I hadn't done that they would have charged me for the damage on dropoff. Always beware of this tactic. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by JOHN - 18 October 2019
" Overall no problem providing I get my refund "
" Only one member of staff at drop off so had to leave the car unchecked, (it was early in the morning so understandable). I dropped the car off Tuesday morning with full tank and i'm Still waiting for my refund on Friday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 17 October 2019
" Never hired a car before which was not checked for any damage on return. Wasn't happy but as the drop off was in a dark multi-story car park and I needed to get my flight not much I could do about it. Just glad the credit card block was only 150€ "
" paying and booking on line was fine. bit of a long wait at alicante airport at the firefly desk to acually get the car. The car needed a service as it didn't run that smoothly. Informed drop off staff on return. We hoovered, washed and filled the car with petrol before drop off. We expected the car to be checked before we left but it wasn't. Not happy about that as we had a 150€ block on our card for any damage. Nothing untoward had happened during the car hire so we expected a full refund of the block (why they call it a block I don't know because they actually take the money) anyway, when I checked my bank for the refund only 102.20 had been refunded - no explanation for the money witheld and I've had no reply from auto europe as to why this happend. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by DAVID - 16 October 2019
" The car was perfect for our golf trip. "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LAXMAN - 15 October 2019
" Very good "
" Very good, when i pick the car from airport it was half a tank of petrol in the car. when i have returned the car at Alicante airport i have filled the full tank of petrol Centauro said they will return me the 27.50 euros "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PETER - 14 October 2019
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by MICHAEL - 14 October 2019
" All good, no problems "
" We had an upgrade vehicle which we were pleased with. Pick-up and drop-off were good. Fuel refund was prompt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 14 October 2019
" Very easy Staff very helpful "
" Excellent car would take it again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CLIFFORD - 14 October 2019
" I was given a Mercedes when I reserved a Volkswagen. What a surprise and a joy to drive. "
" I have used europecar before many years ago. I remember I had good service then and I was pleased that the standard has improved, with technology obviously. If I rent a car abroad or in the U.K again it will be with Europecar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by CAROLYN - 14 October 2019
" Good "
" I was overall very happy with Record but disappointed to find a Fiat 5oo waiting for me, when I had ordered a 4 door car, so had to pay extra for an upgrade. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 12 October 2019
" I LEFT SOMETHING IN THE CAR BY MISTAKE AND I SENT FIREFLY AN EMAIL TO WHICH THEY HAVE NEVER REPLIED. I WAS EVENTUALLY ABLE TO CONTACT SOMEONE AT THE ALICANTE OFFICE WHO CHECKED THE CAR AND SAID IT WASN'T THERE. IT WAS THERE 100% AND THEREFORE SOMEBODY IN THEIR COMPANY HAS STOLEN A DISABLED BADGE BELONGING TO MY WIFE. THEY OBVIOUSLY HAVE THIEVES WITHIN THEIR ORGANISATION AND THEREFORE WOULD NOT RECOMMEND ANYBODY BOOKING FIREFLY AT ALICANTE. "
" FIREFLY CHARGED EXTRA FOR NOT TAKING THEIR INSURANCE "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 11 October 2019
" Whole thing was very civilised "
" Perfect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ROBERT - 10 October 2019
" I have used autoeurope for about 14 years now in different countries and have recommended them many times. "
" Got a relatively new car with very little damage. The cost of hiring the vehicle was higher this time than usual and an additional driver on top of that made the costing too much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MALCOLM - 10 October 2019
" see above "
" Alicante is busy, so some delays, but ticket system avoids queue abuse. Car was fine, and return fairly quick. no hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SCOTT - 09 October 2019
" Excellent all round "
" Excellent friendly staff, good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRUCE - 09 October 2019
" Auto Europe was fine and easy to access the web site "
" Generally, the service was OK but very good for the return. However, on the counter on arrival there was a very pushy and persistent lady, almost rude, trying to sell their insurance despite being told that I had purchased a policy in the UK. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by WILLIAM - 09 October 2019
" Had a few rentals with Auto Europe all been problem free "
" Very easy pick up took only 10 mins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JEREMY - 08 October 2019
" The reason for my very unhappy response is that on booking my car through your company - you were aware that we were arriving after 11pm! If your office isn't going to be open and there is a late pick up fee why not include it in the original quote?instead of in the small print? Which lets be honest nobody reads. We came away on a tight budget & to have to pay a late pick up fee in my opinion was just not acceptable when you were aware all along that the main office would be closed. Please feel free to contact me directly for more information should you need it. "
" The reason for my very unhappy response is that on booking my car through your company - you were aware that we were arriving after 11pm! If your office isn't going to be open and there is a late pick up fee why not include it in the original quote?instead of in the small print? Which lets be honest nobody reads. We came away on a tight budget & to have to pay a late pick up fee in my opinion was just not acceptable when you were aware all along that the main office would be closed. Please feel free to contact me directly for more information should you need it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 08 October 2019
" poor "
" poor because thy charge me 83 eros for being over 70 on top of your price "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KIM - 08 October 2019
" Book in progress could be smoother "
" After a fairly lengthy wait and some pressure to purchase upgrades and insurance I found the service very smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 06 October 2019
" It was efficient "
" Very good. The only problem was the 1 hour wait to get the car due to the heavy customer load and the general slow process of getting a car from any rental company "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BRIAN - 06 October 2019
" Very satisfied and would certainly use Record again in the future. The cost for the hire was very reasonable in comparison to others and having an older vehicle to dive is no problem as it proved to be reliable - which as a holiday maker is all that is required. "
" Very good but obviously a budget hire company; condition of vehicle was not very good i.e. lots of scrapes/scratches etc but was reliable and economical and served the purpose for which it was hired. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ROBERT - 06 October 2019
" See 3 above "
" Always very helpful and provide a very good service. Money for Petrol always promptly paid back same day as we return the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 06 October 2019
" We have had very good experiences with Auto Europe, But our experience with Firefly was not so good. "
" They charged us for damage we did not do, I have sent an email to Auto Europe detailing our experience. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by CLIVE - 04 October 2019
" All good thanks "
" Friendly efficient staff and check-in and return. No problems at all with anything. Car was virtually new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RUSSELL - 03 October 2019
" Easy and overall good value "
" Pick up and drop off easy. Car very old and full of dents/scratches "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by PEADAR - 02 October 2019
" Everything went very well will us again "
" Everything went well, no problem recommending Record or using them again myself "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by RICHARD - 01 October 2019
" Very easy process however any damage to the vehicle you need to upload the pictures to their online portal there and then while you are with the vehicle. The vehicle we got was in very poor condition externally. Handbrake was not very good either so had to leave the car in gear (which I would at home anyway but this was the only way to stop the car rolling). Everything else worked though but the car was looking a bit tired externally with lots of damage to bodywork. Also they take two payments from you, one is a hold on your credit card for damage of 700 euros, the other is an actual payment of 57 euros for the fuel. The naughty thing here is that the 57 euros is refunded to you but it is done at the current exchange rate so that this ended up being poorer than the rate at when they took the payment. It was only about £1 that I did not get back from the refund but still I don't see why they actually take payment it should be a hold like any other company. "
" Very easy process however any damage to the vehicle you need to upload the pictures to their online portal there and then while you are with the vehicle. The vehicle we got was in very poor condition externally. Handbrake was not very good either so had to leave the car in gear (which I would at home anyway but this was the only way to stop the car rolling). Everything else worked though but the car was looking a bit tired externally with lots of damage to bodywork. Also they take two payments from you, one is a hold on your credit card for damage of 700 euros, the other is an actual payment of 57 euros for the fuel. The naughty thing here is that the 57 euros is refunded to you but it is done at the current exchange rate so that this ended up being poorer than the rate at when they took the payment. It was only about £1 that I did not get back from the refund but still I don't see why they actually take payment it should be a hold like any other company. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by GIAMPIETRO - 01 October 2019
" . "
" Car hire companies get a lot of bad press, but very impressed with interrent. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 01 October 2019
" Not wonderful but okay. "
" Long wait to pick up keys and could have done without the hard sell to purchase extra insurance even though we already had it from another company. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by RICHARD - 30 September 2019
" unfortunately the car wasn't ready and we had to wait for it to be delivered from off airport site. "
" unfortunately the car wasn't ready and we had to wait for it to be delivered from off airport site. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by TREVOR - 30 September 2019
" overall acceptable and reasonable value. "
" It was ok. Staff very friendly and efficient. Car a bit tired. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JONATHAN - 29 September 2019
" Very satisfied "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ANTHONY - 28 September 2019
" Have used Auto Europe previously with no problems "
" Not sure what's gone wrong but I appear to have been charged by Hertz an additional £250.41. No final invoice received by Hertz at time of drop off or since. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 27 September 2019
" Appalling. "
" New company, same shady business practices. 5 pictures of damage they said on pick up, "15" pictures of damage we uploaded prior to leaving with the car. 300 euros paid for 2 more so called pieces of damage on our return. Your company allow these practices to continue, despite the bad press you receive, time you looked at your own business model, I would suggest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by EMILIS - 27 September 2019
" Im using autoeurope not for first time and i will continue using your services "
" I was very unsatisfied with return service "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MAREK - 26 September 2019
" very slow to answer a question about extra charges and some avoidance, got an answer eventually but not easy. "
" the car was a bit old fashioned, radio didn't work properly, windscreen spray nozzles had to be cleaned, rear parcel shelf didn't lift automatically. but reliable and not fuel hungry. A/C struggled "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by NICOLA - 25 September 2019
" Auto Europe have always been good to deal with. "
" I was trasted so terribly by the lady on the counter Mariana Teresita Di Stasio that have complained to Cebtauro. I have never been verbally abused like she did to me. She was clearly unhappy I wouldn't take there extra insurance and I was left shocked, very upset and confused from the traumatic situation. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by JAMES - 24 September 2019
" I always book through Auto-Europe/Centauro 5 times in the year. "
" Everything was ideal apart from vehicle having lots of small markings but not a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by IAN - 23 September 2019
" Very easy to book, all information clear and helpful. "
" Apart from a short queue to collect the car all went well, this is the second time I have rented with Record and will do so again, cars are clean and in very good condition, staff friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAHAM - 22 September 2019
" Good price for comp insurance no add ons etc @ check in desk "
" All good will use you again in June 2020 good price no hassles @ firefly check in desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SOHAN - 22 September 2019
" Fantastic "
" Yes l would. Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KAY - 21 September 2019
" The Centauro staff when the vehicle was returned were extremely professional and efficient. "
" The only down side was that when we coilected the car we were told that breakdown cover was not included which I believe it normally is with other car rental companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GORDON - 21 September 2019
" All good, but still room to improve. Generally 8/10 "
" Always ok,quite slow pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by GLYN - 21 September 2019
" All the booking pick up and return was as smooth as could be. "
" Counter staff we're smashing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHLOE - 21 September 2019
" I still haven't had any confirmation that the car was returned with full fuel and no damage. I understand the deposit is held but no confirmation on return of the vehicle is unacceptable. I have used various other companies who do this and they would be my preferred company in future. "
" Collection was excellent. The car was good. The staff member at drop off was rude and unhelpful. Rather than responding to my queries and request for confirmation that the car had been returned in the condition received, she was more interested in telling me what rating she should receive so she got her bonus! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MAURICE - 20 September 2019
" See answer 3 "
" I was charged euros31 for airport tax (????) and over euros100 for diesel. I have never been asked for airport tax before and assume the diesel charge will not be taken as I returned the vehicle full. Not happy with these charges but otherwise OK "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DIANE - 19 September 2019
" No hard sell at pick up fantastic! "
" Very smooth pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LEE - 19 September 2019
" As above we await the response from Firefly as to how we get back the additional £182 we paid on top of the £112 we paid you. Turned out so far to be a very expensive car hire. Car covered in dents and scratches but clean on inside. "
" Staff at Firefly very good on counter however currently in dispute with them as we paid upfront to you for the car and firefly have also charged us for the hire. Average response time to emails is 10 days ... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by ANDREW - 18 September 2019
" Very good prices "
" Fast service, smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by CATHERINE - 18 September 2019
" Good service providing all the needed cover "
" Helpful staff, no hard sell of unnecessary insurance, quick and efficient return of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 16 September 2019
" Booking with auto Europe was dead easy and gave me the choice I required. Actually picking the car up was a different story. Please see previous comments "
" The car rented could not be faulted, it was lovely and the counter staff were excellent. However, picking the car up was a nightmare due to the queuing system at the counter. We had to wait very nearly 2 hours before actually getting to the counter. After a long day travelling this does not put you in the best mood! There must be a better way to organise it, as the company knows how many people are arriving and when as they declare this when booking the car. This was the only bad thing we experienced on our entire holiday. Terrible. Terrible. Terrible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by VICTORIA - 16 September 2019
" Over all a good experience "
" Had good service but I my down side was i had to wait about 20 minutes/half an hour to be seen by counter staff before collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 16 September 2019
" Regular customer who will return again "
" Screen washer empty on collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by LOUISE - 15 September 2019
" keys are now collected from pick up desk in carpark. there are now 2 desks in car park 1 against wall left hand side pickup only. desk in cenrte of car park is for dropping off only. Auto eurpoe please add this info to future customers confirmation forms it will save people a lot of time knowing which desks to go to. "
" Record now have 2 desks in arrivals hall. one is for customers who have booked direct with record all automated (turn right in arrivals hall) all other customers have to go 2nd desk with staff which is not apparent when arriving. auto europe customers MUST go to desk lefthand side of arrivals hall hidden behind elevators. or youll waste time queing for both desks "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 14 September 2019
" For what we paid very satisfied "
" Good value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KEITH - 14 September 2019
" Fine as ever "
" Included zero excess is very attractive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by STEVEN - 14 September 2019
" Excellent "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 14 September 2019
" Centauro always give a pleasant experience when hiring a car. This is not always the case with other car hire firms. We drove a Focus ST around Spain for 10 days for £17.00!! Try getting a push bike for half a day for that price in the UK. "
" I really like Centauro! I always feel valued and had an excellent car for our visit to Spain. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 14 September 2019
" Very easy no gimmicks, costs so will be using you very soon , treat customers well they always return it's a fact excellent! "
" Very easy no gimmicks, costs so will be using you very soon , treat customers well they always return it's a fact excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 14 September 2019
" Nice car and clean "
" I booked on line with full insurance this was on your web site. On my arrival I was told by your staff the online insurance is not good enough ?? Had to pay more again , it's not good feels like I'm being ripped off this is not the first time .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 14 September 2019
" . "
" Used Centauro a number of times previously. This was the worst car i have had, Not cleaned well inside on pickup, also no water in washer bottle. Shabby throughout. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by FIONA - 13 September 2019
" A lovely car at a very reasonable price, and no hassle at any stage "
" The whole process was easy and smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 12 September 2019
" Overall excellent "
" Very hard sell by counter agent at airport on insurance which we did not require .very slow service to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 10 September 2019
" Terrible service ! Terrible company ! Ruined the start of my holiday and made me look like a gullible idiot for choosing your company !!! "
" The experience that i had with your company was beyond words !! When i arrived at the airport to collect my car i had to que for over forty minutes to be served. Then i was told that although i had already paid weeks ago i was told that i had to pay virtually the same amount again for cover insurance or forfeit £1500 which would only be returned after a month if i didn't damage the car in any shape or form! A disgraceful rip off !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JOHN - 10 September 2019
" Auto Europe website is helpful. "
" Had to wait over 60 minutes at desk in airport to complete check in for the car. Car had five or six minor scratches on it and wasn't as clean as ones we have been given on previous rentals. Car was delivered 70% full when we booked for 100%full and return full. It is difficult to estimate 70% on fuel gauge when returning car. So, overall, not as good an experience as previous rentals. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by GARY - 09 September 2019
" Poor "
" Pickup took 1 hour. Car had damage which we failed to spot and were subsequently charged for on return. Return staff extremely rude when i said my plane was leaving and i had to hurry. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by LEE - 09 September 2019
" Autoeurope provided a smooth service. Record came over as uninterested with the company I used. They tried to upgrade to a more expensive car and provided a car that was in very poor condition (every panel was damaged or scratched) photographs were taken as I felt I could be blamed. The air conditioning didn't work and the rear seat was unsecured to the car so moved when my child sat on it. Interior was very dirty and they said they would charge €95 to valet the car if there was sand in it. Considering I was hiring a car to a seaside resort I would expect these costs would be as part of the hire charge. I cleaned the interior of the car myself before returning and took photos as proof again. "
" Tried to scaremonger me into buying their updated insurance even though I had paid extra for the cover via Autoeurope. They said they had no interest in what I had arranged and it wouldn't cover their requirements. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by NICHOLAS - 08 September 2019
" If you do not address above issue I will not book with you or Centauro again "
" This is the third time I have rented full to full and provided with either a 60% or 65% or 70% tank and challenged each time on its return about the tank if it happens on my next trip Centauro can jog on "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by KEITH - 08 September 2019
" Overall good - particularly with the price. Some queueing difficulties at both ends of the hire but would still use again "
" Great price, new car . Only niggles were problems with the queueing system on pickup causing some delays and only 1 person on desk at drop off with 4 people waiting to return cars. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 08 September 2019
" Have complained before about lack of fuel refund to you with no resolution - I wish to complain again how you are not holding these companies to account - terrible support from yourself "
" Charged for damage to car - which I believe was already done - paid for 100% fuel only had 90% refilled to 100% but not refunded at all - charged for damage with no invoice or details at all - complete disgrace "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by PAUL - 07 September 2019
" A fair price and good service. "
" A fair price and great service. Very pleased will definitely use Record again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SHARRON - 06 September 2019
" See above "
" I was very happy with the car and the drop off service (very pleasant young lady) I just wish the counter staff at the booking desk would desist from pushing insurance and now road side assistance and when you refuse they continually tell you the inflated costs on roadside assistance should you need it! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 05 September 2019
" Completely hassle free "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHANIE - 04 September 2019
" See above. "
" Overall, we had an excellent experience with Clickrent. However, we did initially have a problem with setting up the GPS system, and when I returned to the office to ask for assistance, there was no-one available to help. It was suggested that I ask the mini bus driver who was just about to leave, and obviously, he wasn't that enthusiastic, as he had passengers waiting. He did however, come to help, but we obviously felt that we were keeping him. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 04 September 2019
" Booking the car was nice and easy and competitively priced. However, the whole experience was soured by the incompetence of Centauro car hire. "
" Waited nearly an hour for 8 staff to serve the 7 people before me. Then I was told the car I had oredered wasn't available, so I would be upgraded to a larger vehicle. When I reached the car, I found it was an Opel Mokka, with a boot not big enough for half our luggage. This took me another 45 minutes to sort out, which was far from ideal at 10pm with an tired autistic child with me. Eventually got a suitable car but delays meant I arrived nearly 2 hours later than I was meant to, which meant I had to pay an extra €50 to Abahana Villas for their out of hours service. Also, despite asking several times about the fuel policy, no-one gave me any clear information so I returned it full to play it safe. No idea if I've already been charged for fuel or not. Good points were, the car was fairly new and in good condition, and returning the vehicle was quick and easy. Overall, an awful experience and will definitely not use Centauro again. I'd rather pay double somewhere else and not have the aggravation. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 04 September 2019
" Took a long time to sort out,but then everything went well "
" Best so far "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by WARREN - 03 September 2019
" Competitive pricing. Full to full fuel policy. Good 3 tier insurance options. Easy to navigate website. Friendly staff. Value for money and clear pricing. "
" First rate, friendly efficient and expedient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JACQUELINE - 03 September 2019
" I have never had an problem using Auto Europe "
" There was a 2 1/2 hour wait to pick up the car. This is not acceptable. I will not use Centauro again because of this. They know the number of customers who have reserved a car, and at what time the car is required but they did not have enough staff to deal with the numbers. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by RUTH - 03 September 2019
" Good value and simple booking process. Fuel deposit was paid back quickly. Really long queue at the airport rental desk added hours to the process. "
" The on-line booking process was nice and smooth, however picking up the car at the airport took hours due to the massive queues. The car itself had a lot of external damage to it. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PATRICK - 03 September 2019
" Overall very impressed "
" Plenty of staff at pickup point, car was excellent, very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STUART - 02 September 2019
" Definitely recommend "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EGIL - 01 September 2019
" Overall (so far) very please with every aspect of my car rental (Auto Europe and Record) in Spain in August. "
" For all the write-up on rip-off in Spain, this one delivered - both Auto Europe and Record. I forgot to fill up on fuel and Record charged a fair amount for the missing petrol. Overall excellent e]service by Record and "no nonsense". Very happy with the rental and will definitely seek out Record again, where possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TIMOTHY - 01 September 2019
" Would recommend "
" Delighted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 01 September 2019
" As above, lesson learned, I travel and hire cars abroad at least 4 to 6 times a year and will hire in future only from companies that use their own cars. Record treated this booking as a cash cow to get extra money for a booking that had already been made. I don't see the point in paying you for the car and extra insurance only to be told it is no use as we would need to pay them then claim back and damage from you? Surely my contract is with YOU and you in turn have a contract with them?? "
" Didn't realise that my booking was with Record and not you. Counter staff insisted that additional money needed to be paid for an upgrade. They kept changing the price and it became obvious that I had been allocated an upgrade anyway, but still had to pay about 100 euro extra. They also wanted to charge me over £250for insurance as my insurance was with you NOT them. I was also told that my credit card had been rejected for the 1500 euro deposit and I would have to pay an additional charge because of this. I opened my account on my mobile and it was only when I showed him the balance on my card he decided to try it again and surprise, surprise it all went through. When we took the car back a member of their staff reversed a car into my wife's legs despite us and the receptionist from Record shouting at him and banging on the car to stop. Thankfully she was not injured and to be fair the receptionist did give him a mouthful. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JACQUELINE - 01 September 2019
" As above "
" Other charges amounting to over £300 on top of what we originally paid!!! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRIGORIOS - 29 August 2019
" I think that you have to be extremely up-front and clear on the website about the risk of various hidden costs, not to mention the long waiting times. Don't hide these matters in the small print. To be honest, I would even argue that you drop Centauro from your offering altogether. "
" An appalling experience! Please excuse me for the harsh language, but I think that Centauro operates a similar con to Goldcar. They offer low headline rates to look attractive on the AutoEurope website but then start adding extras. Extra insurance for one. They basically argued that very little was covered by the AutoEurope and had I not taken their insurance for EUR 66, even the slightest scratch would cost me hundreds of EUR (I read online that they pull off the 'scratch on bumper' ploy quite regularly). Next, they charged me EUR 65 for the drop off at Valencia airport, without of course making a mention of the fact that they are located outside the airport! Which needless to say caused me delay and aggravation, having arrived at car rental drop offs inside the airport parking only to discover that Centauro were not located there. That's a blatant deception in my view. Add to that a fuel policy that is dodgy at best. The rental contract was 'full-full', but they gave me the car with the tank half full (already a breach of contract) and charged me EUR 39 for the privilege. I contested the fuel charge but they argued that it was a guarantee against me returning the tank empty. I habitually return car rentals with more fuel than I was given, but I was so irate with Centauro that I returned the car with the tank empty, since I had paid for it anyway. But that elicited yet another charge of EUR 25 at the Valencia end, which of course they had made no mention of at the Alicante end! Let me also mention the long waiting time at the Alicante counter, which is the last thing one needs when arriving at 10pm. It is another money extraction swindle, of course, in inasmuch those in 'premium' category jump ahead of you in the queue. All in all, the experience with Centauro was as bad if not worse to the one I had with Goldcar in Spain a few years back. From your side, you could offer me a voucher or a credit on account, if you wish to amend some of the extra costs and aggravation suffered. Thank you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANDREW - 28 August 2019
" You should check the service provided by Centauro. I hire cars in Alicante and Almeria minimum 3 times a year. I have not had cars from Centauro before and never will again. No other business I have ever dealt act in this way. "
" Centauro are thieves. On arrival at the counter they gave me a form showing existing damages to the car and a template circle that if any further damages were made that were bigger than the circle then I would be liable for the cost of repair. I found some scratches on pick up and told the counter staff, but they said that as the scratches were not bigger than the circle it was fine. On dropping off the car they then made a forensic inspection of the car. The Centauro rep then added all the existing scratches to the paintwork together and said that combined they exceeded the size of the circle and deducted euro 177 plus the cost of the fuel that should have been refunded to me. There was no discussion to be had - he said we could argue all day but they would just take the money anyway regardless. You should not market cars from Centauro as this is border line criminal. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JONATHAN - 27 August 2019
" A stressful experience at the start of my holiday, which I will not repeat with this company. "
" The Centauro counter staff in Alicante airport put huge sales pressure on us to purchase additional excess insurance, despite the fact that we had already bought the appropriate excess insurance. They simply said that my excess insurance was not valid because it was not purchased through Centauro. They failed to acknowledge the Auto-Europe notes on the reverse of the voucher, which clearly states 'these items are optional and you may choose to purchase them or not'. Once we had informed them that we were not going to purchase the excess insurance they became rude and said that we were taking 'a risk' by not buying their insurance. This is obviously pressure sales that they are instructed to do. To make matters worse, when I eventually went to collect the car, there were no Centauro staff available to show me where the car was located in the large basement car park and to point out clearly the minor pre-existing damage on the vehicle. I was told that all the staff had all gone home, despite numerous customers waiting to collect their cars. This is completely unacceptable. Quite simply, I will not use this company again and will leave appropriately poor reviews on-line. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by IAIN - 27 August 2019
" Part from the above fine, insurance still seems to be an industry issue here. "
" All was good until drop off only one poor guy inspecting the vehicles and with lots of people trying to make their flights and getting stressed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CRAIG - 27 August 2019
" Auto Europe great as always... no issues.. "
" Counter staff pushy trying to get you to upgrade and take additional insurance.. when already said dont want upgrade or anything extra. Tried giving me a car with deflated tyres.. told me they were ok.. got another car nothing like what i asked for and got told a Stepway was the same as old mk7 fiesta.. also was told no scrates.. had scratches all over. They said check the car but your in a car park with poor lighting. Nice enough but to busy and everything had to be there way.. Got held up there over an hour.. they said use the app but didn't have it and couldn't down load it.. they just wanted rid of us.. also they charged my card when I was told it was a HOLD ONLY. Have been refunded without asking but it ended up costing me. Overall not happy.. also another person with the same sort of issues. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ROSEMARY - 26 August 2019
" Easy quick and cheap "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 25 August 2019
" Great service e "
" Great service,short wait for return to airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEX - 23 August 2019
" The staff member a Alicante wasn't the friendliest but everything was smooth and efficient so thank you. "
" Everything went smoothly. Our only issue was that the car we received was nothing like the golf that was advertised. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by COLIN - 21 August 2019
" hidden charges "
" added 60 euros at counter "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JAMES - 20 August 2019
" staff took a long time to pick up and drop off the car. shuttle from the airport was slow and there was no form of queueing people just pushed onto the bus with in no order. they charged me for damage that was already on the car! took out the extra insurance with Auto Europe and they covered the cost, but still had to fill in a few forms. "
" staff took a long time to pick up and drop off the car. shuttle from the airport was slow and there was no form of queueing people just pushed onto the bus with in no order. they charged me for damage that was already on the car! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by IAN - 19 August 2019
" No great! "
" There was a huge confusion over the booking ie whether it had been cancelled or not. A row between Auto Europe and Clickrent ensued -the result of which was a 2hour delay for me and my family (including a very hungry and tired 11month baby). None of it was of my making and it was very frustrating waiting for the two companies to sort out the disagreement. Also, I booked airport collection and drop off and Clickrent are not based at the airport and drop off was therefore much longer than an on site drop off location. This was not what I booked. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by TIM - 19 August 2019
" Ease of booking and best value for money after exhaustive inline comparisons. Would recommend, and use again. Many Thanks "
" Short wait for collection and excellent car which was actually a Hertz car. Particular car booked unavailable but was given a free upgrade. Customer service at Thrifty desk was superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARETH - 17 August 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 14 August 2019
" All in all, the experience was pretty efficient, and we wouldn't hesitate to use Wiber again. "
" Staff were personable, knowledgeable and helpful. One thing to note is that the directions to the pick up point at Alicante Airport are unclear - it would help if it was specified that the Wiber office is not based on site at the airport and that the meeting point is a bus stop, where you need to get a shuttle bus to the Wiber office. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SUSAN - 14 August 2019
" Have been using autoeurope for about 5 years with no problem, will continue to use and recommend "
" Easy to use website & excellent price. No hassle from rental firm, collection was easy with no waiting , car returned out of hours and no extra charges incurred. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JACQUELINE - 13 August 2019
" Quick & efficient. It took a bit of time however for a representative to check the car on its return but overall a good experience. "
" Very polite & helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ANDREW - 11 August 2019
" I've been double charged for the car rental and can't get anyone to speak to, to process a refund "
" I've been double charged for the car rental and can't get anyone to speak to, to process a refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DANNY - 10 August 2019
" Very easy booking "
" All went smoothly except detail of where to pick up car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CARL - 10 August 2019
" Not required "
" Over 1 hr in ALC to collect the keys. Everything else fine "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RUSSELL - 10 August 2019
" Swift service and good car "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 09 August 2019
" Rip off once again "
" Biggest rip off artist "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by IAN - 08 August 2019
" Other than the counter staff at Centauro being extremely rude and forceful, the car was clean and nice to drive. Drop-off was carried out efficiently. Auto-europe I will definitely use again. Whether I chose a car from Centauro in future is another matter. "
" I was disgusted with the counter staff when I went to pick up the keys for the hire car. It was pure intimidation trying to force me into taking out their excess insurance for over €130 and that the person serving said that she knew what was best for the customer. I said I had my own insurance and that I knew what was best for me. Are the counter staff on commission for selling their insurance? I have hired cars in Alicante at least 6 times a year over the last 15 years and that is by far the worst experience with counter staff I have had in all that time. When my wife noticed a lady on the next counter getting the same threats over not taking Centauro's additional insurance she went to help her and was told not to speak with someone she did not know. Having said all that, the car was the first one I have ever hired that had no damage, although the fuel tank was only 65% full instead of 100%. (Is this another scam to get you to put more fuel than that in on return to avoid additional charges?). No problems with car car during the hire period and the check-in was efficient and quick. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MATTHEW - 08 August 2019
" As above "
" It ended up being a very expensive hire "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by SIMON - 06 August 2019
" Need to audit your 3rd party providers more closely, look at the additional charges and make sure they are clearer when making the booking. When I called re child booster seats was told there was nothing you could do and passed buck to local agent. "
" The check in and out process took a very long time, office understaffed and not interested. Charges for child booster seats cost more than the car hire. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by CLAIRE - 06 August 2019
" All went well until drop off. I'd forgotten my purse in the car and remembered while going through passport control. I called record go and they said they would look for my purse. In the meantime I managed to get back out of passport control and get back to the desk. They had my purse luckily. When opening my purse they'd taken all of my money and then denied ever finding it. I then received a call from record go to say they were unable to locate my purse. To which I said well I have it and all of my money has gone. The guy just kept repeating we have no purse even though I'd collected it from their desk. Really upset that they'd robbed me and I have had to cancel all of my cards in case they have cloned them. A very stressful and upsetting experience. I'm just waiting to see if I can claim on my holiday insurance. "
" All went well until drop off. I'd forgotten my purse in the car and remembered while going through passport control. I called record go and they said they would look for my purse. In the meantime I managed to get back out of passport control and get back to the desk. They had my purse luckily. When opening my purse they'd taken all of my money and then denied ever finding it. I then received a call from record go to say they were unable to locate my purse. To which I said well I have it and all of my money has gone. The guy just kept repeating we have no purse even though I'd collected it from their desk. Really upset that they'd robbed me and I have had to cancel all of my cards in case they have cloned them. A very stressful and upsetting experience. I'm just waiting to see if I can claim on my holiday insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by ROSSLYNNE - 06 August 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 04 August 2019
" Overall very good "
" Very helpful considering we left our mobile in the car. They did everything to help get this back "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TREVOR - 03 August 2019
" will hire again "
" the car was fantastic clean/tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 03 August 2019
" Nice staff, procedure a little clumsy if not computer literate "
" Personally didn't like the automated collection procedure but staff very helpful. Car was in very good condition but not to my liking when driving it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ANTHONY - 01 August 2019
" Booking experience online was good. "
" No real issues but 2 points to note: 1. the counter staff we were very good but we were waiting a long time to get served. You could definitely do to have more staff on duty. 2. the car was filthy, it hadnt been cleaned inside or washed outside. It was also very battered and scratched, which doesnt give a good impression "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by LEE - 31 July 2019
" Helped us by phone and booking was straight forward. We ordered one Ford Fiesta size auto and one Focus size estate but we did not receive an estate and were not offered anything but the car we were given as we did not book direct. "
" No queuing system at the airport collection point. People pushing in as no designated space for the driver. Just a sign to queue behind would do. It took ages and me having to get cross and angry with other renters to get my family to the OK RENTAL site. Not a good start to the holiday. This is the second time I have had this problem with them and am unsure if I will use an off site company again. I also felt pressured to take out their breakdown cover and excess waiveer despite taking out the extra cover on your site. Also ur other vehilce did have a fault after a few days and as it was under a year old was covered by manufacturer warranty but they tried to charge £350 to recover the vehilce and give us a new one. This is an absolute con as the breakdown driver said as we were staying 5 mins from a dealership for our vehicle ! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROY - 31 July 2019
" Auto Europe ok. Record not ok. "
" Record say that I damaged a wheel but I know I didn't charged me £220. All the damage was there but I did not notice it such a small piece off damage and impossible to see when collecting the car in the dark "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PETER - 30 July 2019
" Extremely high insurance cover held on credit card "
" Poor speed at airport arrival and high cost for insurance. £1200 to pay even If damage is not your fault. Avoid "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by SEAN - 29 July 2019
" On the original booking I got the collection time wrong so wanted to change it but could not get anybody from AutoEurope to help, in the end a friend of mine at Avis helped ! never heard anything from AutoEurope ! dread to think what would happen if I wanted to change something last minute or something big. Apart from that web site makes most things clear, "
" Counter staff were exceptional, no waiting for service or for the car, car was in great condition and easy drop off out of hours. HOWEVER I have received an invoice from them and I have no idea what its for ! and also paying a premium for collection at the airport is a little cheeky, like most the add-ons soon raise the actual price of the rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHARLES - 27 July 2019
" would gladly recommend "
" Long wait to collect car due to how busy they were but over all excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAIME - 27 July 2019
" Apart from already said.no issues. Will have to wait and see how they treat me with this issue. "
" On arrival,plane was early but staff would not let me take car.faied to mention that the fuel station near airport was not there so Had to leave car slightly low so had to leave car with slightly less than a full tank. No one there to speak to. Probably get a charge for lower fuel through no fault of mine. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DEAN - 26 July 2019
" Good overall please see comments above Q3 "
" Drop Off "7" only because at 06:00 no one there to take the key and unable to locate the mail box to put it into. The car parking issue is not straight forward for a 1st timer. Now I know NOT to park in the first multi storey after going there. A MAP of how to drop the car off would have been an ideal thing to have. It was an experience and everything else was great "THX U" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARETH - 25 July 2019
" Car was good service was good except the hard sell about the upgrade "
" My only complaint was that I was given a load of rubbish about the car being underpowered and sales tried to get me to upgrade at extra cost and didn't want to take no for an answer made me feel uncomfortable "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GERARDO - 25 July 2019
" Autoeurope is great "
" Long wait, wrong information, dirty car. Not a good company "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by IAN - 24 July 2019
" Nice easy car hire at a fair price "
" Easy new system to get yr car, no queues, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANGELA - 23 July 2019
" Again hidden charge for petrol on return, not informed when picking up car, want a receipt for petroleum and told to far away and charge a service charge of 25euro to supposedly top car up with 7 euro of petrol a total rip off "
" Hidden charges a total rip of would never use again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PATRICK - 23 July 2019
" As above "
" Guidance on the paperwork as to the requirement to take a shuttle bus was not sufficiently clear. I spent half an hour being directed by other car hire firms to various parts of the airport, multi storey carpark etc. Explicit advice on the pick up mechanism would have been very welcome. Even the name of Click Rent was virtually hidden in the paperwork, so I was initially looking for Auto Europe. Bad start! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 22 July 2019
" No problems with the Auto Europe booking process, except to say it would be nice to know about the money-making scams up front so we can book with another company. "
" Upon arrival at Alicante the Record Go desk was very busy with at least 20 customers waiting. They operated a ticket system which ensured a first-come first-serve without queuing - all good so far. My ticket was #219 and they were seeing #196 - I settled in for a long wait. Then as my number was approaching - they were at #215 - a news et of numbers appeared preceded by 'QX'. We queried these numbers and it turns out customers can pay an extra €50 to jump the queue. They served at least 10 of these tickets while the rest of us waited. Those of us who had been waiting were really annoyed, to the point where Record had to call security. Just another spanish car rental scam to get more money from their customers., this means the poorer the service, the longer the wait and the more money they make. In all our wait was nearly 2 hours, it was around 11pm when I finally got my car having arrived at 9pm. Scandalous behaviour, so no I will not be recommending Record Go to anyone else. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 21 July 2019
" highly recommend "
" Polite friendly staff . efficient service obtaining and returning car. Good quality rental car without any added hard sell or un-necessary extra charges. Ist Class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAULA - 21 July 2019
" Unfortunately, as this company is on your recommended list, we may be reluctant to follow your recommendations in case it happens again with another car hire company "
" Very upsetting. We were given a Ford Kia (Reg. 6365 JNM). It had nearly 30 scratches, dents or faint marks on the body and were marked on their rental plan. We found a further 3 marks and advised them and took pictures. They told us not to mark on our copy, they would put it on their paperwork. We only used the car to get to our holiday destination and then back to the airport. On return, they apparently found another scratch, for which we have been charged 180€. From their attitude, we believe they are using these tiny marks to boost income as we declined to take out their excess insurance as we had our own. We were treated very well at the start, then just dismissively on our return. A very upsetting experience. We will NEVER use them again and advising everyone we know to be very wary. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ANDREW - 19 July 2019
" Great car . The picking up of the car was a bit slow think about ways of speeding this up. Drop off was fine "
" Could you tell me why you have taken money from my credit card without authorisation from myself, I paid the correct amount at booking. I have noticed a charge on my card of around £25 no invoice or explanation from you "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RAYMOND - 19 July 2019
" I'm however still awaiting a fuel refund as promised I dropped the car off at Alicante airport at apprx 7pm Tuesday 16/7 but I've not yet had confirmations that the refunds been made !! "
" I'm however still awaiting a fuel refund as I returned the car full, I dropped the car off at apprx 7pm Tuesday 16/7 but i've not yet had confirmation that the refunds been made "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 19 July 2019
" Very good "
" My only little issue is I think you should have more than one bus taking people back and for the airport or get a bigger bus other than that very good I've been looking for a company that doesn't charge silly prices for there extra insurance so well done "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 18 July 2019
" Have used Auto Europe at least five times a year for the last six years and have found this to be the best car hire broker on price and efficiency when, on occasion, I have had to cancel a booking. "
" Very happy with everything from the counter staff, car pick-up and efficiency of being dealt with at drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 18 July 2019
" Very quick drop off and the car was very new. "
" Long queues on pick up, but probably due to the number of flights arriving, apologies were made. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 17 July 2019
" No issues, all went well "
" No problems encountered, just slightly slow returning my deposit for the insurance excess. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 17 July 2019
" Terrible "
" Booked with Visa card and went to collect car at the airport. Was asked to fill out documents on computer screen but then could not have the car as the card we booked on was not acceptable as it had my wife's name on it and not mine although we booked using this card. We were the told the only way to get this car was to pay again, which we had to do as they would not let us take the car. A complete rip off! We are waiting to here from you as we could not use the booking and we need a refund!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROSALYN - 17 July 2019
" See above "
" There was a very long wait to pick up car with a numbering system that if you paid €18 You would be fast tracked. This is an incentive to provide bad service! I had a 2 year old with me and we just wanted to get to our destination and get her to bed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 16 July 2019
" A little bit expensive for premium insurance but had road side assistance and car changed after puncture very quickly, so overall happy "
" I had the premium insurance which was more expensive but less hassle than checking over car before and after hire but found staff very friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHELLE - 16 July 2019
" Would definitely use again "
" Easy and well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JANE - 15 July 2019
" Used for a couple of years now - recommended by Martin Lewis money saving expert "
" Not convinced the ticket system is best ... especially when 'exec' service jumped the queue. I know it's perception but maybe have a dedicated 'premium service and one queue! Bit of a mix up between Car park A & B ... may be make more obvious but counter staff obliging! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by THOMAS - 15 July 2019
" If this matter is resolved to my satisfaction I would probably be happy to use your company again. "
" Although I was very pleased with the car, when I took the vehicle back the female inspector found a two very small marks on the rear bumper (much less than 10mm each) Your policy clarly states only scratches or scuffs greater than 10mm will incur a charge. I have a photo of the marks which I would be happy to send to you. I had missed these marks when I originally collected the vehicle as they are so small and the car park not well lit. I was charged nearly 140 Euros. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DEREK - 14 July 2019
" Excellent "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 14 July 2019
" all good with exception of record check in "
" very poor check in "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by IAN - 14 July 2019
" .. "
" My comments are on Google reviews...shocking...never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by IAIN - 13 July 2019
" Could not reccomend and have someone wait over 3 and half hours with family for a car. "
" Absolutely disgusting that we had to wait for 3 and half hours at Alicante for our car hire. We are a family with 2 kids, one 6 and one 6 month old. Not enough staff on considering it was the start of summer holidays. The girl on the desk was nice and polite and car was great but due to the long wait and lack of staff at Airport we wont be using centauro again which is a shame as we have family holidays on a yearly basis and more often than not hire a minimum of 3 vehicles. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TRUDI - 12 July 2019
" Overall everything was great, will definitely use again, and hope that every time I use them, it will be of this standard "
" Everything went to plan, reception attendant was very helpful and so was drop off attendant, can't fault them at all "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK BAXTER - 12 July 2019
" Great prices and ease off booking "
" Great collection service, friendly staff, condition of the car was outstanding. super easy to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 12 July 2019
" Everything went well with no hassle or holdups "
" Very efficient and good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 12 July 2019
" Very good, would definitely use again, can't fault. "
" Very good service with no issues at all. I felt I was dealing with a quality company. Gives you confidence when hiring a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 12 July 2019
" From start to finish excellent "
" From start to finish excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 11 July 2019
" Was wary after dealing with the collection but overall it was a very pleasant experience "
" On arrival tried to force me to buy excess insurance as the insurance I had obtained from you was not adequate. I refused. At the drop off the staff were brilliant and the deposit was removed from my credit card before we departed the airport "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 08 July 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ATANAS - 08 July 2019
" I had to pay extra as Drivalia said " We don`t work with this company, they are just an online service, our prices are different, the terms as well" At the end, I had to pay in a total of 280 euros. So next time I wouldn`t use your services. "
" They demanded rudely straight away 2000 euros if I don`t take their "deal" with insurance, kept us for 1h and 23 mins waiting. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JEFFREY - 08 July 2019
" It ended up a very expensive car hire "
" My car was upgraded as I thought they were short of cars l thought upgrade was going to be free my invoice was £420 not impressed "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SOPHIE - 07 July 2019
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALISON - 07 July 2019
" Auto rentals are okay "
" The first vehicle I had to take back to the airport for a swap as the boot didn't lock. The second vehicle needed new wiper blades as they were completely worn out, but I put up with it. Maintainace failure on both vehicles, makes me wonder about the safety of the vehicles! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by STEPHEN - 06 July 2019
" Car supplier gave car with only air con on full fan also lots of damage on car "
" On arrival ticket machine not working so queuing system fell apart "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by KAY - 05 July 2019
" I have no problems with auto Europe but was disappointed with record this time "
" We have always had a good experience with record but this time were charged an extra 40 euros after our flight was delayed despite the fact that they were aware of the flight delay which was no fault of ours "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by BRIAN - 05 July 2019
" Mainly very good "
" Not provided with car booked and alternative was smaller fir luggage space. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ANDREW - 04 July 2019
" Disgusting service. "
" Took far too long at the counter because I had a new passport and they couldn't find my previous booking number. Worst was when we returned and the staff claimed damage had been done, it was clearly an old scratch and had been missed by previous staff as it was almost underneath the back bumper. I refused to sign the damage admission form and they have taken £278 from my card which I am disputing, they also tried the same trick two years ago, don't know why I went with them again. They also didn't provide the right size car, booked a small one but got one much larger. What is the point in pre booking? A very poor company and will never use again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ALAN - 04 July 2019
" Simple booking and simple return "
" Excellent service - shame about the wait at the counter - too many clients and only two on the counter. Good service once I got to the front of the que "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 01 July 2019
" HAVING TO PRODUCE A RECEIPT FROM A PETROL STATION WITHIN 10 KMS IS NEW "
" SAMANTHA ON THE DESK WAS VERY HELPFUL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NEIL - 01 July 2019
" Very good. "
" All car keys in a pile on the floor. Told there would be a 3 hour wait BUT we could "jump the queue" if we paid 50 Euro!. No Renault Megan available so offered a"brand new" Nissan Quaski with no damage. Told it was a free upgrade. Car damaged in 3 places on passenger side. Discovered the "free upgrade" cost 5 Euro a day, total 150 Euro. returned to the desk initially told "cannot now change". Asked to speak to a manager told "none available". After sorting through keys on the floor were given a Dacia Duster and a refund arranged for "free upgrade". In all waited 3.5 hours to arrange the hire. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 30 June 2019
" Good value for money and easy to book "
" Will not rent a 1000cc car again as not economical and under powered Also it would be good to actually get the rental car make and model that you chose as I have never had this experience in the last 15 years of renting cars at least twice a year and sometimes more and it is not just Firefly but all the rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 30 June 2019
" Good experience, car perfect for our needs "
" Excellent service, counter staff good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 27 June 2019
" A great price and particularly because the car was brand new. Even though the car was returned a day late due to a flight cancellation no additional charge was made. "
" I was surprised to be told that they wanted to charge me 50 Euros for a previous rental, not booked through Auto Europe, and not explained what it is for. It was made clear to me if I did not pay I would not be allowed to proceed with the rental. I am now pursuing with Centauro Customer Service. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 26 June 2019
" I would like to be contacted re the money taken from my account "
" The vehicle was tidy and clean. Problem on drop of they marked diesel down when filled in 10 mile radius then taken money from credit card "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SEAN - 26 June 2019
" All great apart from the pricing which I am told goes up with demand ! does not take into account I have used AutoEurope and Avis three times in the last 8 months. Does not encourage loyalty. "
" Excellent however just gone to book another for next month and the price has risen 300% so am unlikely to use them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LEE - 26 June 2019
" No comments to make. "
" Excellent booking in facility and very happy with the vehicle. Drop off was not as efficient. The office was not permenantly manned and the doors could only be operated by a staff member. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MANDY - 25 June 2019
" As above. It is not until you have completed your booking that it is apparent the car hire is actually not with auto Europe but record. Very misleading "
" We arrived at alicante Airport and were waiting in a queue for approx 1hr 30 minutes. The company that were actually providing the car hire insisted on charging £1500 to my credit card which would have left me with virtually no balance to use for the remainder of my holiday. After reading many awful reviews of the company I decided to cancel my booking and will not be recommending record to anyone else "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MICHAEL - 25 June 2019
" M "
" We were told upon booking that we would get an additional driver for free. However when we got there the very rude counter manager at the airport told us that AUTO EUROPE had made this offer up and it did not exist and tried to charge us for an extra driver. We ended up with one of us driving. We also requested a fiesta and was given a corsa, we struggled with the smaller boot in this car. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ARTHUR - 25 June 2019
" Great experience as always, I have used this company many times and have never had any issues. Fast and easy booking process, I will definitely use again! "
" Great experience as always, I have used this company many times and have never had any issues. Fast pick up and returns process and an easy booking process, I will definitely use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 24 June 2019
" See above "
" You need to be more clear and upfront about costs. It's baffling and difficult to work out ahead of time. Please can you be more transparent? There's more than a hint of dishonesty when you advertise at £20/day but end up paying much more (five times as much in my case for a 1 day hire). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by NORMAN - 24 June 2019
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 23 June 2019
" Excellent service and friendly efficient staff. "
" I always use Centauro as I have found the cars to be of a good standard and staff helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GORDON - 23 June 2019
" Good all round experience, will use again. "
" All good, fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 22 June 2019
" Will use them again "
" Nightmare at pick up, had to wait 2 hours in queue. Staff very apologetic. And gave a free upgrade. Brand new car, first person to have it. Only 7km on clock. Will use them again as they addressed my complaint about the wait "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 22 June 2019
" excellent service "
" excellent service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIANA - 21 June 2019
" Everything ok ,but pressure to sell excess cover. "
" Long queue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 20 June 2019
" I will contact AE to see if they can help me in this matter "
" Check in was orderly and efficient. Pick up of car is in a multistorey car park with very poor lighting. I checked the car over taking pictures of paintwork all round. On returning the car I parked in the bays one in from the entry road and after waiting 20 minutes to have the car checked in was told I had to park it in the row adjacent to the entry road. I then moved the car and waited another 20 minutes before I got the car checked. This was where it became farcical as the agent had to get his phone out and switch a torch app on to check the car over. He then began to look at his phone on numerous occasions when he got to the front of the car and got down on his knees to look under the front bumper at the rubber strip known as a " Cover Front Spoiler" and declared there was abrasions to it. I totally denied damaging it but was told to see customer services. There was a queue of 7 or 8 people waiting but no customer service personnel to be seen. The gate for my flight was closing in less than 45 minutes and as I had never used Alicante airport before I made the decision to continue to the airport and check in. On returning home I found a charge against my credit card. I have since contacted Centauro asking for photographic evidence and a copy of the invoice but as of today I have received nothing. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by EMMA - 20 June 2019
" Vv "
" It was not made clear by AutoEurope that when collecting the vehicle you had to pay a €80 deposit for diesel and then be made to pay €95 Euros excess. Mid-leading customers "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 18 June 2019
" Smooth from begining to end "
" good price- friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICHAEL - 18 June 2019
" We waited 40+ minutes at the desk , as all the iPad had gone down , it was an utter shambles. And I didn't expect to have to do the insurance waiver , not happy about that , and so were a few others . I have hired cars in America and the canaries and never experienced anything like this. We were expected to collect keys to the villa but had to ring the people to let them know we would be 2 hours late . Not happy and we had my parents who are in their late 70, all I would like is a refund as we had to rearrange all our plans because we had no car, due to this and relied on taxis . "
" I have contacted you regarding this matter. We did not pick the car up along with a free other couples , as we didn't know Autoeurope was a broker! We were expected to give credit card details and a 1400 € waiver , no way it might not have been our fault if any damage was done. So I have requested a refund on this rental , as we never took the car and bought bus transfer tickets instead . "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by HANNAH - 18 June 2019
" Got refunded £8 less for fuel than what was charged? Can only put down to exchange rate but it didn't fluctuate that much in 8 days! Otherwise great value & simple service "
" Counter guy seemed annoyed we couldn't speak much Spanish. His colleague happily got out images of the different vehicles when being asked to choose, our guy just said choose one, I can't recommend. He also didn't tell us how to get the car which is a bit tricky in Alicante. Everything else was great & service from pick up & drop off guys fantastic. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 17 June 2019
" Easy and straight forward. "
" Easy and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ASHTON - 17 June 2019
" Worst car hire experience ever. Didn't actually get to hire the car as the desk staff were incredibly unhelpful and inflexible when I wasn't able to use the card I had intended to. Ended up costing me 10 times what it should have done to hire a car with someone else. Avoid like the plague! "
" Worst car hire experience ever. Didn't actually get to hire the car as the desk staff were incredibly unhelpful and inflexible when I wasn't able to use the card I had intended to. Ended up costing me 10 times what it should have done to hire a car with someone else. Avoid like the plague! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ZSOLT - 11 June 2019
" Amazing "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERRANCE - 10 June 2019
" On the whole it was great. Just watch out for queuing times and the push for you to take out excess insurance. Cheaper to take out annual cover in the UK at £40 for the year. We would them again. "
" Only down side to the whole experience was the time it took to pick the car up. Large queue and only 4 members of staff. serving. They were quite pushy for me to take out extra insurance even though I have excess insurance cover which is have the price they wanted to charge. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STANLEY - 10 June 2019
" outwith alicante airport hastle record do a good job "
" have been with record on a number of occasions, pretty good outfit "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by KENNETH - 09 June 2019
" Everything was great "
" All excellent no hidden insurance scams like many "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 08 June 2019
" Very good "
" Bit disappointed that not all the marks on the car were recorded. If I had not spotted them, would they have accused me of causing them "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JAMES - 08 June 2019
" Everything went as expected. "
" Completely happy with the service I had from this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 08 June 2019
" Good on line service . If needed the call centre are always helpful "
" Our car hire company of choice . Have tried many others over the years and Centauro come out top. Good service , perfect cars and always polite . Coming back soon! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALESSANDRO - 07 June 2019
" Appears to be an online scandal making users believe that they have the best price, yet once at the airport costs increase by over 100% "
" When booking online with autoeurope I chose the additional adoption (and also paid £20 extra), to cover any excess in case of an accident. However, when I collected the vehicle at the Record desk in Alicante airport I was made to pay for this option again (£80 extra), because they did not accept that I had previously paid Autoeurope. Not happy and will not use or recommend this company again "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ANDREW - 06 June 2019
" Clearer instructions about picking the car up "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GAVIN - 06 June 2019
" You should make insurance requirements more clear, when booked we paid for better insurance and then when collected they where still trying to charge us more "
" Long wait to collect car and then staff where very pushy on trying to sell up on insurance tried to charge us another £144 which we declined.then filled up tank to return and was told not filled up enough sk another £25 charge "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by HELEN - 05 June 2019
" Outstanding! Excellent service, vehicle and experience. No hidden costs! "
" Excellent service, great vehicle and value for money. No hidden costs! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 05 June 2019
" I like the ease of updating my rental on line and the free phone number to customer services who have always been helpful if I had a query with the booking. "
" As a regular customer I would appreciate the little extras like free upgrade, free additional driver and a newer vehicle with less damage marks. They never seem to clean the inside of the front windscreen. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by GAYE - 04 June 2019
" excellent "
" excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CRAIG - 04 June 2019
" Easy process to book and timely reminders sent. "
" Lengthy wait for the desk staff, but very easy transaction from this point. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PHILIP - 04 June 2019
" A bit of as pain going outside airport to pick up car "
" The car needed a wash! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by TRACY - 04 June 2019
" It was my first time to hire a car and drive aboard and I will use this company all the time now "
" Friendly helpful staff, the car was lovely to drive, I had to use the key drop returning the car and received my refund for filling the diesel. Very happy customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 03 June 2019
" will use again "
" All went very smoothly . great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHERYLE - 03 June 2019
" Apart from the initial wait everything else was fine, dropping the car back at the airport I just handed the keys to a member of staff and went. The refund for the fuel took a few days to be returned but no problems "
" We had an hour wait at the Record counter at 10pm which is really disappointing, I was also told the car was perfect so didn't bother checking it out as we were extremely tired and just wanted to get to our destination. However in daylight the next day there was a very large scratch/dent in the back wing, luckily I had taken out a mortgage and bought the fully comp all dancing and singing policy which covered everything but had I not of done that could of been in trouble "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by ALYSON - 03 June 2019
" Good value for money. "
" Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by AYGUL - 01 June 2019
" awful experience and left us with a lot of stress and a lot of payments we wasn't budgeting for. Took away from our holiday as we didn't have the funds to fully enjoy and had to budget tightly for the rest of the holiday. also unable to contact firefly directly due to them not answering the phone and the email address provided by hertz bounces back. "
" When we arrived firefly wouldn't accept our prebooked insurance and we had to pay £350 extra before we could take a car. They then didn't refund our deposit for the fuel even tho we filled up the tank before dropping off. When collecting the car we waited 1 and half hour to be seen by the counter staff! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NIKOLA - 01 June 2019
" Overall a good experience, the person at the dropoff was extremely nice, helpfull and polite. "
" The person serving me was trying too hard to sell all sorts of extras and her attitude changed from a pleasent hello to almost dismissive by the end. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAIN - 29 May 2019
" Disappointed with policy of paying 40E for being 2 hrs late "
" Very disappointed at having to pay an addittional 40 Euros for being 2 hours late "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 29 May 2019
" Paid £100 for a week with a good sized vehicle. No issues on collection? Very helpful at the service desk. And drop off took the best part of 10 seconds. "
" Saw a awful lot of awful reviews for them. But they didn't get the correct insurance. Got the zero excess one and it's an absolute dream. Would happily use again if they kept the good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MALCOLM - 28 May 2019
" Booking was easy and all seemed good until we arrived in Spain then standards dropped off. However better service than that we received from Gold car in Bordeaux!! "
" Had to search car park for a representative to pick up car, and they had to amend booking as 2nd driver had not been added in terminal. upon return again had to hunt for a member of staff to accept vehicle on return, then found out that the insurance we had paid for was not what we were advised. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PHILIP - 28 May 2019
" easy to get the car and only took minutes on return "
" great people to deal with when collecting the car, very helpfull with everything "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALLAN - 27 May 2019
" Generally pleased "
" We had to wait 20 minutes for the car to be checked on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by WILIIAM - 24 May 2019
" as above plus booking with Autoeurope is quick and easy "
" The car company who supplied the vehicle was Record and Go.com, via Autoeurope used this company many times, their vehicles are not new, most have lots of small areas of damage to paintwork, small dents in body work which are generally recorded before you take the vehicle but we (and i would advise others) always take a short recoding of the vehicle before we leave the car park at the airport, this is to avoid any arguments on returning the vehicle. So far we have had no problems at all, the staff are quick, efficient and pleasant. Providing you do not want a car in pristine condition then Record are great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by NICHOLAS - 22 May 2019
" Ok "
" Charged twice for fuel and refund took 10 days. I believe this was a deliberate method to obtain monies. On returning vehicle staff were very helpful. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 22 May 2019
" Very poor "
" Very poor from start to finish that many mark on car on return I was blamed for damage that was on at the start they said that the mark on the drawing was a different one, also with unlimited mileage you have to return for inspection "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by PETER - 21 May 2019
" Easy to use website "
" Lack of knowledge on how to adjust seats on pick up. Long wait on drop off to have vehicle inspected. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by CHRISTOPHER - 21 May 2019
" We have used Auto Europe to book our car hire for many years and have always had a great service. "
" We have used Record quite a few times now and never been disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by RHCHARD - 19 May 2019
" on arrival back at gold car , i asked for the car to be checked . i was rudely told i would have to wait 15 minutes . how much nicer it would have been had i been told they were a little busy , my rental was important them them and i would be attended to as soon as possible but it might be 15 minutes. "
" interent is really goldcar , i would not have booked it had i known. basically i i was deceived. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 18 May 2019
" No hassle, good prices, good extra cover price. "
" Excellent as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by STEVEN - 17 May 2019
" I would highly recommend auto Europe but not interrent "
" They tried to sell insurance I did not need even trying to sell insurance for the fuel policy stating that I would be charged over 100 euros if the tank was one litre short "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 15 May 2019
" efficient and no issues so good job thanks "
" polite staff and no issues with vehicle "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 15 May 2019
" We have being trying to resolve an overcharge to our credit card account for over a week now. When we ring Auto Europe we are told the claim is still open, when we email Diogo we get the same email back that we received over a week ago. We will not even consider Auto Europe until this matter is resolved to our satisfaction, and we will never use Record car hire again, this happens every time we use Record. Can you please sort out this issue. "
" Disgusting. Over charged at the counter on collection of our car, and had a massive cost taken out of our credit card account on return to the UK with no explanation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by KEVIN - 14 May 2019
" If you advertise full insurance you should make sure that it is full insurance as customers do not expect to be told they need to py more when they arrive at the desk "
" After 3 days the car broke down and had to be changed. Also I booked full insurance with no excess however the girl explained the insurance did not cover the bodywork and it would cost €178 extra to have full insurance "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by IAN - 14 May 2019
" Very good experience "
" Very good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DANIEL - 13 May 2019
" Had to pay twice as car was cancelled when we arrived! "
" Not good, car was cancelled and had to pay twice! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by STEPHEN - 13 May 2019
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by STEPHEN - 13 May 2019
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by IAN - 12 May 2019
" Everything went well as usual. "
" My first time with Wiber, everything went well from Airport pickup to dropoff. Very modern facility with friendly staff. You get an email with detailed photos of any existing damage before you hire and leave their premises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 12 May 2019
" Seamless booking, pick up and drop off. Vehicle as expected. "
" Good vehicle, good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SHAUN - 11 May 2019
" Excellent service "
" Will definitely use Record again - good price and excellent service - no hassle at all . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LINDA - 11 May 2019
" It was very upsetting as the Thrifty attitude was unhelpful. " Can't do anything, that is all we have". The automatic car was brand new and was built for motorways. It was like sitting in a plane's cockpit as it had so much technology. "
" I booked and paid for an opel adam car. When I reached the desk I was told they had upgraded me free of charge. The truth was they had no small cars and I had to take a huge ford automatic car, absolutely useless for my needs. It was that or nothing. After complaining to Auto Europe I was offered a Ford Fiesta which was acceptable. If I hadn't booked with Auto Europe I would have been ignored. I had to return the original car so I lost a days holiday and it cost £11 in petrol. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JOHN - 08 May 2019
" I would have liked to have known about Centauro's check-in system beforehand, otherwise Auto Europe were as good as on previous occasions I had used them. "
" Centauro were using a "supermarket style" queueing system which I had no advance warning of and only found out when speaking to other customers who pointed out how their system worked. I had to join a queue to check my reservation number in and receive a numbered ticket to join the queue for pick-up. The queue to "check-in" took 15 minutes and as it is machine generated meant my allocated ticket was after midnight and I had the dubious pleasure of being charged an extra 40euros for checking in after midnight, a situation I could not avoid, but Centauro refused to accept that I (and several others) were at their desk before midnight due to this system. Counter staff were unwilling to over ride this saying it wasn't their fault, was system generated and could not refund the 40euros. On top of this, it took over two hours to pick up my vehicle....totally unacceptable. (I spent less time in the air on my flight than this!!!) Their return procedure was only marginally better and it still took 20 minutes. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FRANCIS - 07 May 2019
" Highly recommended company !! "
" Used centauro approx 15 times now with no issues , lots of nightmare stories at Alicante airport with other companies but always all good with centauro!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 06 May 2019
" Too far. Abrasive staff. Vehicle covered in dents and scratches which didn't matter if we hadn't had to wait 15 minutes recording them "
" To far from airport. Debited security money and take 2 weeks to pay back. Other companies just hold credit card details. Took 15 minutes to check out vehicle as so many dents and scratches and they emphasised any scratches no matter how small would result in our security deposit being held. Tried to sell their extortionate cost insurance. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by JAMES - 06 May 2019
" There is none better than Centauro as the others just dont compare. "
" Again a first class experience. Thankyou Centauro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by VALERIE - 03 May 2019
" Mostly good. Very efficient. However you do need to give Customer Care training to the member of staff Zi mentioned above "
" All staff were very helpful and professional with the exception of one older lady. She did not say good morning her opening words in an aggressive manner were "Where is the key" then stand there for the bus. I had to ask for my form to be signed to say that the car was ok her response was "Go to the office for a stamp" when I pointed out that she was not a good representative for the company and indeed she let Drivalia down she thought it was amusing. With regard to a signature on returning the car this should be automatic as with the other companies. The staff should have a system and the customer should not have to go to the office for a stamp "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICK - 01 May 2019
" Overall the experience with autoeurope is good "
" The advisor at the counter failed to include my wife on the agreement even though I stated to her that the rental included an additional driver. I only realised when I rechecked the rental agreement just before I left the airport and had to go back to the desk to amend the agreement. I am also still waiting for the block on my credit card for the insurance to be lifted. The previous rental companies I have used lifted the block promptly after the vehicle was returned. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ANTHONY - 01 May 2019
" The search process is very clear, with a range of vehicle classes and prices available. The booking process is clear and simple. "
" The pick up was a quick process. They offered additional insurance and an upgrade, at extra cost (but that is expected from hire companies). The vehicle was new and in very good condition. The drop off was quick. There was a member of staff available straight away and the check in was quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHEIKH - 01 May 2019
" Excellent in service and in price. "
" After using many car rentals I found your service to be swift and modern. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARK - 30 April 2019
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 29 April 2019
" No issue with Auto Europe "
" Car had so much damage, 50000 kms on the clock, air con not working very well and screen wash pump didn't work, pleased to get rid after 11 days, unless Record are giving cars away will never use them again! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by BRIAN - 28 April 2019
" Overall experience excellent. "
" Very efficient and friendly, with a very competitive price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 26 April 2019
" Used auto europe many times with no issues "
" Generally good.car not the cleanest and staff pushed upgrades to much "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by LESLIE - 25 April 2019
" Professional set up, easy to deal with "
" Very Straightforward to deal with "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MATTHEW - 24 April 2019
" Again I was ripped off by autoeurope . Co . Uk won't use them again "
" Arrived to find I had to pay another 260 euros after paying £90 when I booked vehicle on line.. hidden fees. Not impressed at all and won't be using auto Europe again feel ripped off "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by ROBERT - 16 April 2019
" Good company, easy to us and good value car hire. Used them regularly both in UK and Spain for 15 years now and never any problems. "
" On of the better car hire companies at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MAREK - 15 April 2019
" Easy to use and quick. Good value in Spain, Alicante "
" Pick up wait can be quite long. Very good value for money if you don't need their insurance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MAREK - 15 April 2019
" Easy to use, good value "
" Very good. Ver little sales pressure "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARK - 11 April 2019
" Awful service, when I arrived in Spain to collect me car I received an email saying my booking was cancelled and it left me stranded. Thankfully a good company was able to help me. Very poor service "
" Awful service, when I arrived in Spain to collect me car I received an email saying my booking was cancelled and it left me stranded. Thankfully a good company was able to help me. Very poor service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by STEPHANIE - 09 April 2019
" As above. Been using record several times a year for nearly ten years now, no complaints. "
" Excellent as always. Swift friendly and helpful. We missed our flight out so were Some hours late but i contacted them and they held the booking for us no problem. Great car. Could locate no gas station near the airport ( it has closed down apparently) but again no problem returning the vehicle half empty and the balance promptly refunded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 09 April 2019
" Great service I am a loyal AutoEurope customer keep up the good work. "
" Great value. long wait for pick up exacerbated by trying to sell you insurance previous rentals would tell them you're not going to buy. Awkward on drop off try everything possible to get you to leave without getting your paperwork signed including exagerating the waiting time and just saying ok when checked. Non of that is a problem as long as you know what you are dealing with stick to your guns and make back up videos. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by DOUGLAS - 09 April 2019
" Hire of vehicle was excellent. However, I must state that first thing I always ensure is that I book via AutoEurope. Their service is first class and their prices are far and away the most competitive. I would always recommend paying the reasonable premium to get Zero Excess. This makes the whole experience much better with any of the designated hire companies. "
" Firefly provided an excellent service. Waiting time was not too bad and seemed to sufficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 09 April 2019
" Overall service happy with the service from Auto Europe. Although the car from Dollar was cosmetically poor. "
" The car had light damage to nearly every panel, which made it tedious to check over! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by NEIL - 06 April 2019
" Another great overall experience with Auto Europe, but I do get a feeling that the rental companies attempt to claw back some of the discount you are able to negotiate, with little scams like the one identified above "
" We were offered a well used high mileage (55,000km) vehicle with some degree of damage to every panel, not all of which was recorded on the damage report. This necessitated the usual round of detailed damage photographs prior to leaving the airport! We were also offered the choice of much newer low mileage vehicles, in the exact same group, if we were prepared to pay 20 Euros extra ... I declined! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by NICHOLAS - 01 April 2019
" Unhelpful with a previous booking when ripped off by Goldstar "
" Pushy staff at counter selling insurance for vehicle. What part of no do they not understand. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEREK - 29 March 2019
" Could not have been better "
" Very good great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 26 March 2019
" All good thank's "
" All went to plan thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARRY - 26 March 2019
" Easy to use "
" Just one question i paid 80 euro for fuel returned it full sjould i revive a refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 25 March 2019
" All went very well from booking with Auto Europe through the Firefly service. "
" Firefly offer a professional and efficient car hire service in which you can have confidence. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 24 March 2019
" as above "
" used Record a number of times and will continue to do so as the price is usually very competitive, check in / collection is OK but sometimes when desk or airport is busy there can be some delay. I have my own insurance and check in staff always try to get you to purchase additional insurance which I understand as I guess there is a good commission / profit to be had but you have to be firm but polite to explain you do not require this. Cars are often not new (not a problem) but are clean, good tyres and fully roadworthy, as they are not new they have lots of dents, scratches, etc so although you are given paperwork to indicate the existing damage I recommend you take photos or video the vehicle BEFORE you drive away and if in doubt go to the desk to report anything you think is not shown otherwise upon return of the vehicle you are likely to be charged for repair. upon return staff do check the vehicle (some are more zealous than others in my experience (not sure if they are on some bonus scheme to find damage in order to get you or your insurance to pay) hence the importance to do a thorough check on collection. that said Record are no different to any of the other car hire companies in this aspect. Staff have always been polite and helpful. At Alicante airport they are on airport so no off site transfer to collect or return vehicle is required, the area and location of their area is well sign posted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JAMES - 24 March 2019
" Cheap deal. Car performed well. No problems from start to finish "
" On arrival at Alicante I found the Record counter in the main concourse. I took a ticket ( for my place in the queue) and as there was no queue was called forward within 5 minutes. The young lady on the counter was very pleasant and spoke good English. I provided the necessary documents and she got on with the paperwork. She asked me if I wanted to 'negate my total liability for the car by taking out extra insurance'. I assured her that I had bought my own excess insurance in England and that I was fully covered. There was no pressure put on me to take out the extra insurance - which has been the case on numerous occasions in the past. She asked me if I wanted to upgrade the car - I didn't. She blocked € 1100 on my credit card as I hadn't taken their excess insurance (which I expected) and I paid for a full tank of petrol, as I had chosen the full to full option. The whole transaction took no more than 10 minutes. The young lady was very competent and polite. When I came to pick the car up I noticed quite a deep nick in one of the front tyres so I brought it to the attendant's attention. He agreed there was a problem and he promptly amended the contract and gave me the keys for a different car (same model). The drop off experience was just as smooth. - bear in mind the tank was full and there was no damage to the car. The attendant gave the car a pretty thorough inspection, said that everything was fine and off we went into the terminal. I have written such a thorough review because when I was booking the car the reviews were appalling and I feared the worst. The whole experience could not have been more different and I got 4 weeks car hire for £180!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PETER - 23 March 2019
" Easy to book "
" Nice staff. Good price. Decent car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BARRY - 18 March 2019
" Ruined by false insurance claims on the part of Auto Europe. Never again.! "
" Having purchased your full insurance! (I already hold a perfectly good annual policy) To be told that your policy is not acceptable to Drivalia as you can not insure their vehicles, I had to drive the whole two weeks in fear of some damage not done by me and with a huge block on by credit card. If other crawlers can do this why can you not a complete wast of close to £200. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 18 March 2019
" All good. "
" No hassle experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NEIL - 13 March 2019
" Easy to do "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARGARET - 12 March 2019
" Overall satisfied except comment about purchased extra insurance. "
" Had taken out auto-Europe's extra insurance only to be told at the desk that would not accept this therefore 1400euro would be withheld for my credit card. So why would auto-Europe book me with company who would not accept this. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by TIM - 12 March 2019
" same as above. "
" the insurance issue is a problem,same every time i rent a car,i always purchase my own insurance in uk anually,but still counter staff are bordering on being rude insisting you buy theirs.every other aspect of car rental is very effecient. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRYAN - 12 March 2019
" Uneventful - so good "
" Collected car late evening so the expected hard sell was fairly soft. All went smoothly although contract was only in Spanish and they actually charged for the fuel rather than just block the amount on my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 11 March 2019
" operative at pick up tried to get me to pay excess insurance even though I have annual and was persistant, if I had not been a regular hirer would have probably paid "
" wasn`t aware they `appear' to be part of Goldcar who I have had several bad experiences with "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by HELEN - 11 March 2019
" I have found AutoEurope easy to deal with and good value for money. "
" Not all the damage to the car was noted on the rental agreement at outset, we had to ask for another inspection. Apart from this, the service was good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by FRANCIS - 11 March 2019
" Great experience "
" Used centauro around 15 times now with no issues ,,keep reading about issues with other companies at Alicante airport so I'm sticking with centauro!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEREK - 07 March 2019
" Have used their Valencia operation several times without complaint. Will never and advise others not to use Centaur Alicante. Their returning operative pointed out a superficial scratch on a wheel hub. I said I could hardly see it and wouldn't have noticed it in a poorly lit car park at night. He wasn't interested and just wanted me to sign responsibility for it. I declined and he told me to go. The next day I noticed they had deducted a further €270 from my credit card without any details as to how they had come to this amount. No response to a formal complaint made. "
" Have used their Valencia operation several times without complaint. Will never and advise others not to use Centaur Alicante. Their returning operative pointed out a superficial scratch on a wheel hub. I said I could hardly see it and wouldn't have noticed it in a poorly lit car park at night. He wasn't interested and just wanted me to sign responsibility for it. I declined and he told me to go. The next day I noticed they had deducted a further €270 from my credit card without any details as to how they had come to this amount. No response to a formal complaint made. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAEME - 06 March 2019
" I have received the check-in report for the above rental, which is informed me that there was previously unrecorded damage to my rental car & I was to be charged €250. The vehicle was only used from the airport to calp & return to the airport at the end of my trip. In the interim period it remained in the secured hotel car parking for the entire duration of my stay. I checked the vehicle before leaving the resort for my return to the airport & there was certainly no damage in the area indicated, which would have been obvious as the alledged damage was on the drivers door In the photos sent to me the first photo was quite blurred & appears to show some damage to A vehicle. The 2nd photo showed the registration of the vehicle I rented however these photos were not necessarily from the same vehicle. Because of the blurred nature of the images the extent of any damage wss difficult to ascertain. I was not present during the inspection and the office had already accepted my paperwork & rental as complete therefore I proceeded to the terminal. It was only after passing through security that I was informed by email of the alledged damage & was unable to return to the rental desk/returns office to verify the damage. At this point I contacted Goldcar/Interrent by phone to discuss the issue, where I was requested to contact customer services via email I also compared the check-in damage report with the check-out report both of which are attached & they are identical with no additional damage indicated on the check-in report graphic in the area where the alledged damage is said to have occurred I should not be charged the fee stated as the alleged damage must have occurred after I returned the vehicle not during my rental period. Goldcar/Interrent have not responded to my email "
" I have received the check-in report for the above rental, which is informed me that there was previously unrecorded damage to my rental car & I was to be charged €250. The vehicle was only used from the airport to calp & return to the airport at the end of my trip. In the interim period it remained in the secured hotel car parking for the entire duration of my stay. I checked the vehicle before leaving the resort for my return to the airport & there was certainly no damage in the area indicated, which would have been obvious as the alledged damage was on the drivers door In the photos sent to me the first photo was quite blurred & appears to show some damage to A vehicle. The 2nd photo showed the registration of the vehicle I rented however these photos were not necessarily from the same vehicle. Because of the blurred nature of the images the extent of any damage wss difficult to ascertain. I was not present during the inspection and the office had already accepted my paperwork & rental as complete therefore I proceeded to the terminal. It was only after passing through security that I was informed by email of the alledged damage & was unable to return to the rental desk/returns office to verify the damage. At this point I contacted Goldcar/Interrent by phone to discuss the issue, where I was requested to contact customer services via email I also compared the check-in damage report with the check-out report both of which are attached & they are identical with no additional damage indicated on the check-in report graphic in the area where the alledged damage is said to have occurred I should not be charged the fee stated as the alleged damage must have occurred after I returned the vehicle not during my rental period. Goldcar/Interrent have not responded to my email "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MARK - 05 March 2019
" If Interrent are using Goldcar then avoid. "
" I used interrent before and had no problem when it was europcar, but this time it was Goldcar and having a bad experience there previously I hoped it was a one off. Unfortunately not. The full tank money was taken in payment, not a holding payment which meant losing out on the refund due to exchange rates. Further there was another mysterious charge of 15 euro that Goldcar took yet directed me to Interrent to chase. Unfortunately I think the problem here is Goldcar again, but if Interrent are using Goldcar then I can't recommend them any more. However, Autoeurope have been excellent as ever. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GEORGE - 04 March 2019
" I am afraid I can only rate you, Autoeurope, given my experience of Avis at Alicante. "
" 1. The check-in was slow because Avis seem to think an email contract is most efficient. It is not. It is slow and does not allow the customer immediate access to info eg image of car and any existing damage. 2. The rear view mirror fell off the window about 3 kilometres from the airport. We had to return to the airport. There was no apology and it was inferred that we were lucky to get another car! 3. The staff were diffident, slow and uninterested in me, the customer. When we returned the first car the agent's first action was to check how many kilometres I had travelled. The inconvenience that my passenger and I suffered was ignored. 4. When we returned, the agent took the keys, checked the fuel and the condition of the car. Again there was no apology, no indication of customer care and this not an inspiring experience which Avis promote on their UK website. I have used Avis in the past and have never experienced such shoddy, unprofessional service. I would welcome your comments. I would also like to know what Avis have to say. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by BRENDA - 03 March 2019
" Always hire a car via auto Europe "
" Fast and efficient lovely car good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 01 March 2019
" Good service, good price and very good car. "
" Pick up was a bit slow as the computer system seemed to take ages, but staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 01 March 2019
" Very easy web site and can choose what I want and competitive prices. Have had to cancel a booking in the past due to date changes and this has been done without problems. "
" I have used Cenauro for many years and there service has always been good. There was only one person on returns so we had a slight delay before he got to us. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 28 February 2019
" See comments above. "
" The vehicle we got had lots of scratches etc. which was not a problem as they were all listed by Centauro. However it takes time looking the cat over before driving away as you have to be very careful as if not listed they will make sure you have to pay for them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KENNETH - 28 February 2019
" Good value, nice car easy to deal with "
" Straightforward experience, easy to locate didn't have to wait too long for service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANTHONY - 27 February 2019
" auto eurpoe normally good. "
" On the voucher it said they was open to 11pm, we got there at 10.20pm and had to pay 35 euros for out of hours. then looked round the car with the counter staff and noted the damage and then when we came back they tried to say we had damage the car but it was the one we pointed out before we went. they then said anyone can say that it was there before. it was only when i asked to see the staff member who had given me the car they changed to he may have got the wrong bit of damage so let us off. just felt they was trying to get more money out of us "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KENNETH - 26 February 2019
" Excellent service. "
" I was apprehensive about using a company away from the airport but the service was excellent and the staff extremely courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GERRY - 25 February 2019
" No problems "
" It's now combined with Goldcar which will be bad news in the summer or busy times as will have long queues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 25 February 2019
" Vg service "
" Vg service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 25 February 2019
" Auto Europe really helpful from start to finish. Good prices and excellent vehicles. Everything very clear to understand. Will use again. "
" On arrival at Alicante Airport we were dealt with almost immediately. The receptionist was very helpful and professional. The vehicle was spotless and quite new. Definately recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEVEN - 24 February 2019
" Fess "
" I enjoyed the experience. However was unable to refuel the car because I could not find a petrol station less than 9km from airport. I normally refill 17 km away but was told this would still incurred a 25 euro charge. I haven't received additional charges ye. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 23 February 2019
" Takes a while to be seen by desk staff, but ticketing system works well. "
" Excellent service both collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JOHN - 22 February 2019
" I would recommend auto europe, but be VERY wary of the expensive insurance extra's that the counter staff pressurise you into taking. I am still waiting for my deposit to be returned "
" very pleased with the booking process, but felt misled by the cost of additional insurance which I refused, Left a deposit of #950 pounds which will not be returned for 30days after return of vehicle. this was not made clear at the time of booking. the car was old and very scratched at point of pick up. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JOHN - 22 February 2019
" Good service, and good cars from centauro but be aware of damage before accepting a vehicle, take pictures of the car and any suspicious damage "
" All went well however I got charged 300euto for minor damage to a front wheel which would cost no more than 45euro to repair and I contest that I did not cause it. Yes I should have spotted it on pick up ok, but the check in staff receiving the car went straight to it, and I suspect he knew it was there hardly checked anything else did not even check to see if the spare wheel was still in the boot. Probably one of the commission scams that are common by the rental companies. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ANDREW - 21 February 2019
" I travel to Spain and the USA maybe three times a year where I need a hire car .I will NEVER USE YOUR COMPANY AGAIN when your employees don't listen to reason when you drop the car off . They find a scratch that you couldn't see without a light so could have been there a long time before I hired the car .I look forward to your response to my review. "
" your drop off staff walked around the car and made a beeline to the front wing passenger side and found a scratch even though it was 19.34 and also dark in the carpark .It felt as though he knew the scratch was already there and wouldn't listen to reason. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by TREVOR - 20 February 2019
" Will continue to use Auto Europe, but will not use ZE Interrent again. "
" My booking was supposed to include full insurance, however, on pick up I was told this wasn't the case and the desk agent tried to sell me more insurance. Pick up was very slow, and the vehicle wasn't checked at return, so a worrying few days until my deposit was released. Very cheap hire, but low staff levels are evident at both pickup and return. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by CLIVE - 19 February 2019
" Would not use Interent/ Gold ar again "
" The staff pushed the extra insurance quite aggressively and the car was not in the bay they said it was so had to go back to reception to find out where the car was. The condition of the car was terrible with many scratches which I took photos of ,some of which were not recorded on the invoice. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by ROY - 19 February 2019
" Generally it was fine with the vehicle and the return, as stated earlier the collection was not quite what i am used too with previous bookings. "
" The delay at the rental counter in alicante airport was rather a long wait. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MALCOLM - 18 February 2019
" Overall quite good. "
" Delivery was rather slow. Drop off was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GAVIN - 18 February 2019
" I am happy to share the comments above. "
" We had a long wait at the counter to collect the vehicle. There were 8 positions at the counter - but just ONE was staffed ! The vehicle had multiple body damage when collected - but it ran well & we were satisfied. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PAUL - 18 February 2019
" No cons at all, everything was plain sailing "
" Staff friendly and helpful, transaction went smoothly. Had a minor query about credit card change when I got home, but was quickly and easily resolved, will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PHILIP - 17 February 2019
" Having orderved my vehicle through Auto Europe it is very disapointing on arival to be told none are available but that that I could have a car in my booked group if I paid extra at the desk - I would expect a vehilce booked in advance to be made available at no extra cost - I feel that Auto Europe have misrepresented the cars available and this is not acceptable. I hope you respond to my feedback and discuss what you can do to make things better for me next time "
" I arrived at the record desk to be told that my chosen "group" of car was not available but that I could have a "brand New" car from my "chosen group" for an extra Euro 25, I declined this and asked why If their were cars in my chosen group I couldn't have one of those as I had paid the cost of my rental. I was told that I could if I paid the extra, again I declined and was then offered a car from the next group higher, I accepted this and was assigned a car plate number 8719-JLN Open Meriva (>50000 km on the clock) - this had over 50 scratches and dents across 18 defined areas of the vehicle- I was not happy with the state of the vehicle but was told no other vehicle was available and I could pay the Euro 25 if I wished to have a different car. I reluctantly took this car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by CHARLES - 17 February 2019
" Excellent service as usual; always some on the help-line when needed. "
" Good Quality Car, Clean;Did the job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 15 February 2019
" See comments about not getting Automatic vehicle as booked. Not happy!! "
" Booked an Automatic vehicle but counter staff at airport said it was not booked as Automatic and said they had none but could upgrade to another group at a charge of 67€. Not happy!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ALAN - 13 February 2019
" InterRent is in effect GoldCar who I have had minor squabbles with in the past. Must admit whilst I've mentioned a couple of issues their service was improved on that of previous times I've used them "
" Very long queue for pick up. Made worse by their persistent sales pitch of extra insurance. Car wasn't the cleanest outside. Told it would be 25 minutes to get the car checked upon return, reality was 5 minutes. Tring to get people to leave without getting checked? "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by KENNETH - 13 February 2019
" had seen some bad reports about clickrent I was very happy would use again "
" great service from clickrent staff very polite and efficient good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 09 February 2019
" All good - thanks "
" If u don´t have a Centauro reference no. - back of the queue!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DESMOND - 09 February 2019
" Overall, very happy with minimum fuss "
" Nice car, minimum fuss about the usual, trying to frighten you into unwanted insurance, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EUGENE - 08 February 2019
" All went according to plan. "
" Reasonable price, no hidden extras, efficient service. Car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 05 February 2019
" We have been using AutoEurope for many years. Reliable, great value, easy to use and any minor issues have been resolved quickly and to our complete satisfaction. We have recommended AutoEurope to many family & friends. "
" Great value, car in excellent condition, collection & drop off all very smooth with helpful & friendly staff. Have already booked with record go for next visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHARLES - 04 February 2019
" Experience with Auto europe: Excellent, can't fault them. "
" Okay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEEPAK - 04 February 2019
" no comment "
" Besides adding a huge insurance - when we dropped the car. I asked and was told that there was NO extra charge. But still got billed anoth £20 or so.... "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by LESTER - 03 February 2019
" All round excellent experience AGAIN "
" Record always provide excellent service, and good clean cars, I hire in Spain about 25 times a year. Record are by far the best car hire company in Alicante. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 29 January 2019
" GENERALLY OK BUT CAR BODYWORK IS POSSIBLY THE WORST CAR I HAVE EVER HIRED "
" CAR WAS MECHANICALLY SOUND BUT BODYWORK WAS TERRIBLE,DONT THINK THERE WAS A PANEL THAT WAS NOT SCRATCHED, SCRAPPED, OR DENTED VERY POOR "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DONALD - 29 January 2019
" As above "
" All personnel very well briefed, professional and well mannered. No attempt to pressure me into upgrades etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 29 January 2019
" See above "
" The procedure was fast and efficient. More clarity about collection and return would have been helpful "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MAREK - 29 January 2019
" Quick, clear and accurate "
" Long waiting at airport check in desk "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 28 January 2019
" Excellent service at car return desk "
" Excellent service at check in desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 28 January 2019
" Very smooth but waiting for my refund on fuel. "
" All went very well having trouble at the moment as up to now they have not refunded my fuel costs it was full full? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 27 January 2019
" The entire experience was very good "
" Goldcar had taken over from interrent and did very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TONY - 27 January 2019
" But your prices have gone up for the summer "
" All quick ans effort less "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 25 January 2019
" As before "
" Smooth,efficient and polite service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 25 January 2019
" good "
" insurance v expensive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GREGORY - 25 January 2019
" Whenever I want to rent a vehicle I always go on Autoeuropes web site. It's good value for money, you can cancel up to 48hrs before trip, on most occasions get full to full fuel option and their telephone operators are very helpfull and can sort out most/ all of your hire questions. "
" I was very pleased with the cost of hire, picked up the car very quickly. Had no problems with the car, and drop off was smooth and quick. Staff were friendly and very helpfull. Yes! definitely happy with Interrent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 25 January 2019
" Overall very good. "
" Gold car handled the contract. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JOHN - 25 January 2019
" Excellent service and value on this occasion and as I experience previously "
" I have used Auto Europe and Centauro on a number of occasions and have been very satisfied with the service I have received. This latest car hire experience was just as good as previously and I will continue to use this system to hire cars in Spain and Ireland. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 25 January 2019
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAIN - 25 January 2019
" Auto Europe is fine, but some of the car hire firms it provides quotes for are not so good. Choose wisely. "
" Interrent at Alicante airport is handled by Goldcar, which is a company I avoid due to their pushiness with insurance. As always, with Goldcar, there was a lengthy wait to speak to staff at the counter, though the man I spoke to was personable and friendly. He warned me that if you rent a car from Interrent and it breaks down that Goldcar will not provide you with a replacement. For that reason alone I would never use them again. The car was in poor condition for a hire car with a lot of scrapes and scratches on it. When I dropped it off I asked for them to check it and was told there was a 50 minute wait, which I think is unreasonable at this time of year. Even for a budget car hire firm, the service is not great. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by BRIAN - 24 January 2019
" Very good price , stress free experience "
" Decent car , good price . Relatively easy pick up and drop off . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JOHN - 24 January 2019
" Overall, I was quite happy. "
" My issue was that the car was not new and had a lot of superficial damage to the paintwork. As I didn't take out the full insurance I was responsible for the condition of the car on return. If I had not pointed out all the marks on the vehicle they would not have been recorded. Your desk did not offer this check, I had to insist on it. On return all marks were inspected very carefully as if to try to make a charge. Checks were even made under the vehicle. I was not happy about the difference between the collection and return procedures. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by IAIN - 24 January 2019
" Worked fine; no issues with Auto Europe "
" Vehicle booked for 1200pm, arrived 1110am and could not pick up as details only available to agent 20m prior to rental - No problem, got a coffee - went back at 1200, unfortunately a lot busier but the ticket system works well. Car booked was not available, so was offered reasonable alternative - not sure if class was cheaper or more expensive than booked, but acceptable. There was thena very confusing conversation about fuel - no issues with paying for the fuel and getting a refund if returned full - but there were two options, either ( I think) pay an additional 50 Euros that was refunded if returned full or pay 15 Euros and, if not returned full, would only charge for fuel used - really unclear what this meant - but went with 15 Euros (26 after taxes etc!!) Collecting car was fine, drop off fine, so would use again - only two issues were car unavailable and confusion over fuel charging. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ARCHIE - 23 January 2019
" The car was fine. We discovered that the charge point for our Sat Nav didn't work so the Sat Nav ran out of battery 20 minutes before our destination, which wasn't ideal. Also, when we refuelled at the local filling station we were 'assisted' by the staff. They only filled the tank to 3/4 full and consequently we were charged 40 euro by Click Rent. Not their fault but frustrating anyhow. We would have gone back to the filling ststion, but had no time as we had to catch our flight. That said, we were satisfied with the rental, and would use them again. Staff were very nice :-) "
" The car was fine. We discovered that the charge point for our Sat Nav didn't work so the Sat Nav ran out of battery 20 minutes before our destination, which wasn't ideal. Also, when we refuelled at the local filling station we were 'assisted' by the staff. They only filled the tank to 3/4 full and consequently we were charged 40 euro by Click Rent. Not their fault but frustrating anyhow. We would have gone back to the filling ststion, but had no time as we had to catch our flight. That said, we were satisfied with the rental, and would use them again. Staff were very nice :-) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DAVID - 23 January 2019
" All good! "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 22 January 2019
" Diabolical pick up from Alicante airport. The staff hate it if you do not pay for extended insurance. You may well get a car covered in damages, specially late at night, when it is virtually impossible to check over your car. You have a good chance of getting scammed and paying for damage not highlighted at the start. A gleeful employee, will point out, you should have taken their extended insurance in the first place. This is the first time in 40 years of hiring abroad I have been scammed and it is the first time I have rented from Wiber! "
" We had a ridiculously long wait at Alicante, to go to the Wiber depot. The minibus turned up and could only take half the number of clients, so another huge wait in the cold. The other rental companies courtesy vehicles provided much slicker pickups than Wiber. Everyone in the queue were complaining how ridiculous it was. We did not take extended insurance, so were given the 'scam car'. It was parked in the pitch dark car park, no lighting anywhere and we were provided by email, with a large number of photographs, of minor damage around the car. We were assured all damage was provided in the email, as they are so thorough. However we did find another damage which they photographed and re-emailed. It is virtually impossible to check over a car late at night, with so much damage, using just the light of a mobile phone. On return of the car, the Wiber rep called me out to show me two tiny little indentations in the bonnet, which at first i could not even see. I told him the damage looked like it was caused by a couple of thumbs when closing the bonnet a bit heavily. He said it was coursed by knuckles when closing the bonnet. He was well aware of these two tiny indentations. We had not opened the bonnet and had absolutely no reason to open it. It was a slick well rehearsed scam and I assume many people have been caught out. He made a point of raising the issue of us not taking out their extra insurance, at the commencement of the rental. I assume all the other minor damages were charged to previous clients, but never repaired. I will certainly be telling other people to watch out for their scams in future. I also assume the Wiber staff are on a good commission for these scams. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DAVID - 22 January 2019
" Overall fine. "
" Felt the man on reception was off hand and not friendly when we didn't understand some information. Put me off a bit as felt uncomfortable. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 22 January 2019
" Good choice at Alicante "
" Seems like a really good company. this was our third hire with them. Short wait to book vehicle back in, but not significant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MIKE - 22 January 2019
" Excellent "
" Try to use them if price competitive-always efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by FREDERICK - 22 January 2019
" Very satisfied with the overall service "
" Very good service and staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 21 January 2019
" See 3 "
" The whole car hire experience was a good one but I think communication could have been better on pick as I found it difficult to understand what I was paying for and what would be refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by BRYAN - 19 January 2019
" Everything from start to finish went well "
" Used Interrent via Autoeurope many times although this time was a little surprised that their office at Alicante airport is now closed - and you are directed to Goldcar office. I knew that they had been taken over and despite "slightly" negative media about Goldcar they were very good. No hard sell and all very efficient !!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 18 January 2019
" Service good only 60% full of feul i returned it totally full as expected to collect it do i get a refund ?. "
" The vehicle worked okay sadly it has been through the wars it had so many scratches, bumps, cigarette burns in drivers seat, hole in the body, sun visor hanging loose, I have never driven a car with so much abuse given to it "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by KENNETH - 17 January 2019
" Really easy to deal with. Never had any issues. The website is easy to use. "
" We were unaware that Interrent had been taken over by Goldcar. We have had bad experiences with Goldcar in the past and would never use them again. They use forceful pressure to get you to buy extra insurance. The car had very bad damage to the sill which hadn't been identified and really they didn't want to look at but when they did were shocked. On return of the car the lady in the office was rude and wanted the keys for the car without it being checked. I insisted it was checked and was told that as I had not purchased Goldcar insurance I would have to wait 50minutes to get it checked. This approach is unacceptable, this was not a busy time for them. Never before with interrent have we ever been treated like that and we have hired with them on numerous occasions. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by GARY - 17 January 2019
" At this time I am not happy "
" Hi I was so disappointed because it was not interrent who delt with me but gold car and they were so arwful they said my voucher was worthless and the car they gave me was full of dings and dents I have kept the contact showing all of the damage to it they have not put my deposit back yet so hope that they are not going to charge me for any of the dings because I had a no excess contact with you but they are not recognising my voucher as I said "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by COLIN - 15 January 2019
" Very pleased with Auto Europe. Used them many times, and have saved a lot of money. Would recommend Auto Europe to anyone. "
" Whilst you can rent vehicles very cheaply at Alicante airport at this time and counter staff are generally pleasant, all customers must exercise extreme caution when renting a vehicle when electing to take CDW with a third party insurer rather OK Rent a Car. The company have a policy not to check vehicles for damage, and the staff are very well versed in catching customers out with damage. And the amounts can be ludicrous...€200 if the three stickers/emblems have been removed from the vehicle, together with an administration fee. Be prepared to get down on your hands and knees to check rubber trims on the underside of the front bumper...€300 + €60 admin fee!! You would have thought that the vehicle manufacturers put the rubber trim there for the very reason that at times it might get slightly scratched. If you are spend a few moments at the return zone, and you will notice it is one of the first things staff look at. It is nothing short of a scam, so be prepared. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by KEVIN - 15 January 2019
" Overall good service with pleasant staff "
" Good service although the car was a bit damaged with the parcel shelf unusable "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ADRIAN - 13 January 2019
" Sets the best from the rest !!! "
" Brilliant all round service especially at pick up / drop off area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NEIL - 13 January 2019
" Not sure how to answer this as the supplier was so poor "
" Car only had half a tank of fuel when we left the airport after a 90 min wait for service, Car returned in perfect condition, They have charged me 250 euro for missing parcel shelf Which is not true Shocking company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ROY - 12 January 2019
" See last comment in item 3 "
" Despite purchasing full insurance as part of car hire the gold car staff insisted I was covered and that I needed to purchase direct from them additional cover . After a 15 minute stand off they reluctantly accepted that I was covered and that they could release the keys to me .the sheet with the damage noted had one side of the car with a cross in all but one area as the car was do badly damaged "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by JOSEPH PETER - 11 January 2019
" The car was in good order and the service provided was excellent "
" The service provided was fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 11 January 2019
" Always good. "
" Superb outfit. Very efficient, latest technology means you are out the door very rapidly and can take photos of the car to justify your own position. They do scare you a bit to take notice of every little ding but probably for the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by RICK - 10 January 2019
" Great service, great price ... unbeatable value, and a winning combination. "
" I was, and remain, absolutely stunned by both the service and the vehicle that we received during our recent trip to Alicante. The young man at the desk was courteous, polite, friendly and supremely helpful, and that level of service was matched by the man who was on duty in the airport car park when we dropped the vehicle off after our 9-day rental. Having got the 7-seater vehicle for a very competitive price, I fully expected to get a tired old clunker (rather like myself!), however we picked up a nearly new Seat Alhambra 2.0 Diesel, which was spacious, comfortable, and extremely economical .... a great experience courtesy of Auto Europe from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 09 January 2019
" Easy to use and great value "
" Good service and excellent car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 08 January 2019
" As above "
" More staff manning desks would have been quicker pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETE - 08 January 2019
" Website booking offered me a free additional driver - this was not the case when i arrived to pick up car in Spain. Tried to call and contact Auto Europe but no reply. Eventually took car with only one neamed driver "
" No note of free additional driver. Car assigned had so many bumps that I timed out on the car park gates trying to take so many photographs in advance of taking car. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by ALISON - 08 January 2019
" Easy to use and book "
" Overall good, but a long wait to collect the car which wasn't ideal, however the staff were friendly. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICHAEL - 08 January 2019
" As above "
" My major problem is our flight got cancelled because of the drone at Gatwick and because I couldn't give 48 hours notice I lost my booking and my money and to make things worse I tried to book again for a week less car hire and you wanted double the price "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by DAVID - 07 January 2019
" All as expected but the usual hassle with extra insurances etc. which I have my own cover for. "
" Satisfactory - on airport minimal waiting "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by HAFEEZ - 07 January 2019
" Overall I strongly recommend customers to use this car rental provider. Easy to get through customer service and they all speak English. "
" Good car, easy booking, pick and return. No hassles. Price was competitive and lowest amoung providers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 07 January 2019
" very happy excellent service "
" very happy excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 06 January 2019
" Auto Europe are good its some of the hirerd that can be a problem. "
" When I xropped off the vehicle they tried go charge for a mark on the car which was there when I picked it up late the night before. He went straight to it with his torch. I had only had the car for 22 hours and had pointed out various marks to the security guard on pickup. He said not to worry about it but take photos if I must. After various arguing the representative got some t cut and the mark miraculously disappeared.. When I got there at dropoff they sere charging 2 other customers for damage. This appears to be a scam to get extra money out of you so be aware of this practice. Ensure you take plenty of photos of the car on pickup. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by DAVID - 04 January 2019
" On arrival at the car hire there was some Confucian as to who we hired from we found a company called Gold Spot was our car hire people then we were bombarded with extra costs for our hire to the value of £82.00 the car we hired was all scratched and dented at the on the front passenger wing which was noted both the ports for the cigarette lighters were not operating and we needed this for our Sat nav, on returning the car we spent a lot of time finding the return car park as the directions were poor and we ended up in the municipal car park "
" booking on line in the UK was excellent but i thought i had paid for the hire in the UK i was charged further on arrival in Spain "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by BARRY - 04 January 2019
" As above "
" The counter staff push too hard to sell the insurance. I know what I'm doing and don't need them to try and scare you into it. And this bring the car back with 80% fuel is stupid "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by STEVEN - 03 January 2019
" The only problem was the long (2.5hr) wait to pick up the car. We accept that it was a bank holiday and therefore staff at the Record Go kiosk were limited, but it certainly deminish out holiday experience by missing out on the first afternoon of our holiday. It is a shame that the system requires the use of brokers (AutoEurope - Record Go) This system may be more profitable, but it certainly reduces customer satisfaction. I guess that isn't a concern for either company! "
" The only problem was the long (2.5hr) wait to pick up the car. We accept that it was a bank holiday and therefore staff at the Record Go kiosk were limited, but it certainly deminish out holiday experience by missing out on the first afternoon of our holiday. It is a shame that the system requires the use of brokers (AutoEurope - Record Go) This system may be more profitable, but it certainly reduces customer satisfaction. I guess that isn't a concern for either company! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by TIMOTHY - 03 January 2019
" Please do not address me as Timothy, this is a business arrangement "
" Difficult to understand the explaination of the excesses "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 03 January 2019
" As above "
" Very misleading regarding insurance. Desk staff very rude "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JAKE - 03 January 2019
" I realised after I had gone through security that I had left my sunglasses and wireless headphones in the hire car that I had just dropped off. I instantly called the desk and they wouldn't go and look for them they just told me to email them about it. I emailed them describing the items and exactly where I left them in the car and they didn't respond until 3 days later saying there was nothing in the car. RecordGo have stolen my items. "
" I realised after I had gone through security that I had left my sunglasses and wireless headphones in the hire car that I had just dropped off. I instantly called the desk and they wouldn't go and look for them they just told me to email them about it. I emailed them describing the items and exactly where I left them in the car and they didn't respond until 3 days later saying there was nothing in the car. RecordGo have stolen my items. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MASROOR AHMED - 02 January 2019
" I would definitely recommend ZE INTERNET to all my friends & family. I will also ensure that I use them again when needed. Thank you!! "
" Very good experience overall. I was nervous on taking rental car after reading so many reviews online, but I had very smooth experience with this company. Car was as good as new, service was excellent. Drop-off was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 02 January 2019
" Please see comments above "
" I was given a car with about 7 or 8 scratches and dents . when giveing the car back i was told i put another scrath on the car which i did not . there was so much damage on the car . "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 01 January 2019
" Brilliant "
" It was quick and easy even though we had to go through gold car as they have merged together in alicanti "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 31 December 2018
" Easy peasy "
" No fuss no hassle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KENNETH - 31 December 2018
" I would not recommend this company it was the worst experience I have ever had and I travel 4 times a month I also spoke with other clients at Alicante who were disgusted with there experience "
" It was not a good experience and I going to take matters further so I would like your complaints procedure ASAP iif this is not dealt with in a timely manner I will instruct my nephew whonys my lawyer to take action I look forward to your early reply "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DARREN - 31 December 2018
" other than that staff were helpful and friendly. "
" Car was covered in dents and scratches which made inspections a lengthy process, a quick t cut would remove most of the marks. Petrol tank was just over 3/4 full on collection despite paperwork stating it was full. I returned it full. Always seems to be the case with car rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by PAUL - 30 December 2018
" Goldcar counter service was excellent and no attempt to sell us an upgrade or extra costly insurance that we didn't need. We did need to point out some car damage that wasn't correctly recorded but there was no quibble and it was all amended on the spot with an iPad and they even emailed through the amended file. Good service but you should always check the vehicle carefully when you first get it before leaving the car park. "
" On arrival we discovered that the Interrent booth had been relocated to Goldcar as their affiliation had recently been changed from Europecar to Goldcar. No problem. Fortunately there was a notice on the window pointing us in the right direction and Goldcar were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 29 December 2018
" The car itself was fine, i booked with inter rent and was surprised and disappointed to find that they had been taken over by goldcar. I had already made a reservation with inter rent for 6 weeks time - i cancelled this as soon as i returned home. "
" Flight arrived early! Couldn't believe it when counter staff told me i was too early and to return to the desk in 30 minutes. They also took an unauthorised £25.14 from my credit card.They refused to check the car over on return in my presence and i had to rely on their assessment of return condition which is totally unacceptable. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PAUL - 25 December 2018
" good service "
" all went to plan. Overall a good service provided "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by MICHAEL - 24 December 2018
" Always very impressed with the service offered from booking with Auto Europe through to the car provided by Centauro. The end to end service is reliable, flexible and efficient. "
" Very good, they have a high focus on customer service and deliver a car hire service in which I have learned to have confidence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEITH - 23 December 2018
" Staff retrieved my friends phone he left from the car quickly and in time to get our flight. Thanks "
" Very good as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 23 December 2018
" all that i expect from a broker. hopefully january will be OK too "
" although they tried to flog us a duplicate excess policy, overall it was a good experience. Fuel deposit return was confirmed via email by the time we got home & back on the credit card within 3 days. What i particularly liked was that they did both transactions in euros (no currency exchange scams) and that they used same exchange rate for both so no dodgy amounts deducted from my account "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by STUART - 20 December 2018
" PRETTY GOOD SERVICE ALL THE WAY ROUND.WILL HOPEFULLY ALWAYS HAVE A LOOK AT AUTO EUROPE "
" A little unclear with the insurance aspect with the car,The young lady only wanted to sell me an upgrade of the insurance.The vehicle was good value and overall very pleased with service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANGELO - 20 December 2018
" Very pleased with service from start to finish "
" Very pleased with the service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 19 December 2018
" I have booked with your company again, for a trip to faro Portugal, I hope that I do''t have the same service "
" When I arrived at the desk I had to pay £88 for insurance, if I didn't I would not be able to have the car "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEAN - 19 December 2018
" Very good apart from the fuel gauge issue "
" The fuel gauge was not reading correctly so when full the car was reading 1 digit short of full. I shown pictures to the attendant who accepted this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by DAVID - 19 December 2018
" I was lead to believe that I had paid in full for the car hire and additional insurance. This was not the case and I was given a really hard sell at Alicante airport, to the extent that I walked away and went to another provider, Hertz and I will be going directly to them in future. "
" Hard sell of additional issurance, I could only use a debit card if insurance was purchased. I walked away and went to Hertz and I am likely to go directly to one of the larger, reputable companies directly in future. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 19 December 2018
" Autoeurope very good. Interrent poor , but should be expected as handled by Goldcar the worst car rental company anywhere in the world. "
" charged at counter a service fee, despite Autoeurope advertising everything included. When dropping off the car was told to wait a minimum of 30mins for it to be checked as only 1 employee on duty. Completely unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 18 December 2018
" Ripoff merchants "
" Told at the airport that the insurance taken out on booking was not worth the paper it was written on, cost me 100 euros, which makes the car rental very expensive for three days will never us you again, will be putting negative comments on social media, what a rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by JAMES - 17 December 2018
" I would not go past AutoEurope as they have provided a great service everytime....So I trust them & have great faith in them too....James Gillan. "
" All of Centauro service was 100%....Faultless indeed Thankyou. James Gillan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTINE - 17 December 2018
" Went to collect my car and they wanted €1200 deposit which i didnt have. Also the company i was expecting to collect the car from wasn't as i had been told, it turned out to be Gold Car. Everything i had read whilst researching car rental said to avoid Gold Car due to scams and rip offs. I decided against collecting the car and choose to go to Sixt instead "
" . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by GREGORY - 16 December 2018
" Exceptional value for money, staff pleasant and helpfull. Very Happy. "
" Got served within 2 minutes. Staff very pleasant. No problems to report, hand back was quick. Excellant value for money. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by KEITH - 14 December 2018
" Excellent company "
" Used a number of times and always reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAIN - 14 December 2018
" Pretty good, but charged extortionate fine for scratch to wheel "
" Unhappy about fine charged for scratch to wheel "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DORIAN - 14 December 2018
" GOOD "
" gOOD AS NORMAL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FREDERICK - 13 December 2018
" All very smooth and efficient "
" All went well and would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MICHAEL - 12 December 2018
" plain, easy ,straight forward booking. "
" arrived 25 mins before hire time stated hire time of 11.30hrs.was told we could not be booked in till that time. Returned 30mins later to a very long queue subsequently then having to queue for 40mins.If I had been booked in in the first instance I still would not have got to the car before 11.30. Just a little bit of common sense needed me thinks! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ELIZABETH - 12 December 2018
" Poor value "
" Quoted price excellent. Paperwork stated no excess and cost included airport taxes.. got charged €40 for airport tax when collected the car and subsequently have been charged another €30 for what we have not idea. So what we though was good value at £22.86 for the the 3 days is now up to almost £100.00 which is very poor value. We want the additional €70 back please "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MICHAEL - 12 December 2018
" Very good. Would like to add that after this car hire I spoke with Auto Europe for assistance with the hire of a subsequent car having had my credit card stolen) . The person I spoke with went the extra mile to assist me and was instrumental in helping me identify a car hire that accepted debit cards and conducted the interaction very well indeed genuinely seeking to help. Very impressed. "
" I found Firefly professional, reliable and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BARBARA - 11 December 2018
" Good prices "
" No complaint- service was minimum expected, staff were pleasant. Best part was bargain cost of car with additional driver "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by CHARLES - 10 December 2018
" Very Happy with Service "
" Very Happy with Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICHOLAS - 10 December 2018
" Good value and ease to book "
" Very good service throughout "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by TREVOR - 09 December 2018
" The worst car rental experience ever I shall warn all family and friends to not use your company.You should be ashamed of yourselves. "
" I paid for full cover and was then told that I would have 900 Euro held and if vehicle unmarked may have my money returned after 2 weeks. I had to pay 170 Euro to be able to drive away. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by CARL - 06 December 2018
" Good service "
" Good price excellent service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by COLIN - 06 December 2018
" Auto Europe experience was good. "
" I was provide a car in a lower rental band. I booked a Ford focus or similar and was given a Peugeot 208 which is similar to a Fiesta, not a Focus. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PETER - 05 December 2018
" Always irritating that you pay so much for insurance at the counter, when the rental rate seems so attractive on booking! "
" Very friendly counter service on arrival. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JAMES - 04 December 2018
" Good easy booking system "
" Very good booking system and good helpful staff a5 airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ALBERT - 03 December 2018
" Very reasonable prices "
" We were charged 225 euros for a very minor mark on the vehicle that was there when the car was collected. Unfortunately we dropped off the car before the office opened so the "fine" was automatically deducted from our credit card. The lady at the counter was extremely pushy in trying to sell us excess insurance which we declined and low and behold.... "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOSEPH HENRY - 02 December 2018
" Will definately use this service again. "
" Centauro were very efficient no fuss pick up very easy to drop off. Petrol refunded in two days will book with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEBORAH - 02 December 2018
" Would definitely book again "
" Easy to collect. A small amount of pressure to buy insurance but soon gave up. Very quick on drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SALVATORE - 30 November 2018
" Good value "
" Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 30 November 2018
" Very good again. "
" Interrent now seems to be combined with Goldcar. I had to go to some extra effort not to be charged the airport location fee and some other seemingly random local tax totalling 17 Euros. I've never had this issue before. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 30 November 2018
" fab "
" good service nice car no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 29 November 2018
" Not happy at all "
" Wrong car supplied (smaller than I paid for), car damaged, return staff not helpful. Need I say more?? "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ASHLEY - 28 November 2018
" It was a good experience "
" Apart from the lady trying to sell extra insurance, this was perfect "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 28 November 2018
" Extremely stressful; it would seem the car had not been serviced properly before going out; no communication between Roadside Assistance and RecordGo...or me; no duty of care to the customer; and no apology as yet. Car had half tank of petrol left - was going to refuel before airport - so have paid for full tank at the moment. I'm waiting to see if they charge me for any other items. I had to pay for taxi (95 euros) and new flight ticket (52 euros). In among the numerous T&Cs on reverse page which is not advised at desk it states 24hr roadside assistance is free and a replacement vehicle from nearest RGO base, always subject to availability; however any taxi is payable direct and also customer is liable for Roadside Assistance recovery of vehicle - despite it's their car which has broken down. There was never any mention of a replacement vehicle. It's not worth the ink and paper. In over 10 years of using hire cars I have never had a hire car break down! "
" Hire car with over 56,000 km on the clock broke down on the way back to Alicante airport (75 km away). Roadside assistance arrived in 30 mins and could not fix - I was told by R/Assistance rep and driver that I and car would be taken to airport - still time to catch my flight. First he had to refuel - a 15 minute journey to his base the opposite direction (I didn't know this until set off). Then when there - R/Assistance phoned me to say the car would stay there to be assessed and I'd have to pay for a taxi to airport - R/Assistance recovery is also charged to me in the T&Cs! Truck took me to another base (20 mins) for taxi collection - we agreed I would miss my flight. They then forgot to arrange my taxi (no facilities here at all) - 1.5 hrs later a second phone call reminded them to arrange taxi back to my origin. The following day at 17.40 pm RecordGo rep phoned me asking where was the car and why hadn't I returned it? Also said they'd try to contact me on the day (which they hadn't) and mentioning that they thought they would need to call the Police. When I told them what had happened re breakdown she quickly said she would leave a note for her boss and cut the call! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by GEORGINA - 27 November 2018
" Friendly staff "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 26 November 2018
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by BRIAN - 25 November 2018
" Great friendly and efficient staff. Beautiful car. "
" Insurance rates were confusing. On collection we were made to feel compelled into paying a substantial top-up fee. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 23 November 2018
" As above "
" Ended up paying extra costs that where not explained at pick up. Total of £130 more than expected "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 23 November 2018
" Picking up the car was straightforward but we got a much larger car than we really needed. Not too much of a problem though. Lady at the desk spoke good English and was pleasant. "
" Picking up the car was straightforward but we got a much larger car than we really needed. Not too much of a problem though. Lady at the desk spoke good English and was pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 22 November 2018
" This is probably the 5 year I have used Auto Europe and the experience was 1st class. I would recommend them to all as what you book on line is what you get "
" This is the second year I have used Clickrent and the experience was 1st class staff were friendly and helpful. I would recommend them to all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 21 November 2018
" Terrible terrible customer service "
" Absolute Scam, missed flight due to cat trouble and then was not allowed to collect car later despite calling to advise. I will Never use auroeurope again and feel scammed I got neither the car or a refund. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MICHAEL - 20 November 2018
" easy car pick up with no hassle. "
" great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 20 November 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROY - 20 November 2018
" You failed to deliver what I booked. "
" We ordered a BMW 1 series and ended up with a Hyundai saloon. It stank of smoke. It was too big to easily park in a small space. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by MATTHEW - 19 November 2018
" As per above "
" As per usual you get what you pay for . Car and rental price fine staff not fine lazy unhelpful couldn't care less already paid all the airport charges before I left England and still argued that I had to pay 2.60 euros airport fees pathetic "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PAUL - 19 November 2018
" My only complaint is that we had to queue for sometime at pickup time, but this is merely luck of the draw with a lot of people turning up at the same time. Overall very pleased with service. "
" The car provided was in excellent condition, staff were friendly & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 19 November 2018
" No problems/very easy "
" Very smooth, no problems, they keep our details on file "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 19 November 2018
" Always use Auto Europe "
" Was alarmed that they were part of God Car as I have bad experiences with them However all went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EDWARD - 17 November 2018
" A1. "
" I was very pleased with my experience at Alicante airport. The service was good and the car was excellent. What more do you want. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SUNDARA - 17 November 2018
" Car was good and the staff very kind and polite... "
" Nice staff and the car was good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROBERTO - 17 November 2018
" Excellent in every department. Many thanks. "
" Can't think of one fault. Excellent in every department. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by STEPHEN - 16 November 2018
" Overall a good experience, the scare tactic to persuade you to buy extra insurance detracted from a good experience. "
" Good except when I found a scratch that was not on the record. The counter person just said take a photo and show to the return staff. Not reassuring. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NOURREDINE - 14 November 2018
" Good device "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEVEN - 13 November 2018
" Very good "
" Firefly perfect.the customers were slow as they were moaning about paying for insurance.1hour delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 12 November 2018
" Used my own UK purchased waive insurance cover. Very pleased that on pick up the English speaking Record Go member of staff, on hearing this, did not try to push their company preference with scare stories. We have in the past been faced with hard sell to purchase the hire companies waiver. Because of this I photographed round the vehicle and asked the member of staff to check some details. This was done with no problems suggesting we move the car to a better lit area of the car park for investigation. Good queuing system at the pick up office. Little delay. On drop off the English speaking young man who inspected the car was courteous and factual, explaining how fuel costs were calculated. Quick and easy. In the car park two close, but separate offices, one for pick up, the other for drop off making the process quicker. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MAREK - 11 November 2018
" Not so good at dealing with complaints with respect to another rental company. "
" No pressure selling this time-Thank you "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 11 November 2018
" Slow return service "
" Had to wait 20 minutes to drop of car. Appears that because I didnt take their additional insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRENDA - 10 November 2018
" Would use company again "
" Very long wait to get vehicle about 1.5hrs after that everything good. Drop off was very early office not open so had to put key through hatch, no problems there "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HILLIER - 09 November 2018
" Booking with Auto Europe is always easy and I have had no problems but I think the issue described above concerning limiters does warrant some attention. "
" I was surprised to find the vehicle I hired fitted with an active speed control (Ford MyKey). These I regard as downright dangerous and will refuse any vehicle so fitted in the future. You may like to make a note on your website concerning this issue. They are intended for use by parents wishing to control their children's driving techniques not Hire companies renting to responsible adults "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROB - 08 November 2018
" Very impressed - Thanks for your help. "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JASON - 08 November 2018
" All good! "
" All very smooth. We just needed to return to the desk to report a number of marks on the car that weren't recorded on the original agreement and having inspected it before taking it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANDREW - 06 November 2018
" Only trouble is I'm looking for car hire again Alicante in July but prices are extortionate compared to this summer so I'll keep shopping round until I find a reasonable deal. "
" Very good apart from waiting time upon collection . It was about 40 minutes. Also despite booking as full/full I still was required to pay 79euros but they said if they receive it full upon return then I would get refund. This is inconvenient and surely this must cost record having to administer this. It also cuts me extra because my credit card will add admin fee about £2.50 twice for debit then credit because of different currency euro to pound. Apart from that car was perfect unlike in summer with goldcar. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 06 November 2018
" was a ok ....so far "
" fine "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROBERT - 06 November 2018
" IMPROVE YOUR DETAILS OF COLLECTION AND RETURN OF VENICLED. ALSO CLEAR UP THE INSURANCE COVER ON YOUR PACKAGE SO WE CAN TELL THE INTERRENT TEAM TO KEEP THEIR INSURANCE SINCE WE HAVE PAID YOU FOR ADDITIONLA COVER. "
" very DISAPPOINTED FOUND DIFFICULTY IN FINDING CAR COULD NOT LOCATE IT FOR SOME TIME. THE AGENTS WERE MORE CONCERNED ABOUT SELL ING ME ADDITIONAL CAR INSURANCE BECAUSE THEY STATED THAT MY COVER WITH YOU WOULD NOT PROVIDE A REPLACEMENT CAR IF I WAS INVOLVED IN AN ACCIDENT OR IF MY CAR BROKE DOWN I WOULD NOT HAVE A REPLACEMENT CAR. I TOLD THEM I HAD YOUR EXTRA COVER BUT TYHEY SAID IT WAS USELESS. WHO IS TELLING THE TRUTH??THEY WANTED ME TO PAY AN ADDITIONLA 69 EUROS TO BE COMPLETELY SAFE.. ARRANGEMENTS FOR THE ETURN OF THE CAR WERE NONE EXISTENT. I HAD TO PHONE IN AGAIN AND ASK WHICH FLOOR ON THE CAR AND WHERE TO PARK THE CAR. 3RD FLOOR SECOND TURNING WAS MY REPLY. WHY NOT PROVIDE IT ON MY BOOKING FORM???WE MET A MAN WHO CHECKED OUR CAR OVER AND SAID EVERYTHING IS OK. VERY POOR ARRANGEMENTS SO WE WON;T BOOK WITH YOU AGAIN. THE CAR WAS PARKED IN EUROPE/INTERENT AREA. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 05 November 2018
" No issues and friendly staff. "
" No issues and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GERALD - 05 November 2018
" excellent "
" lovely ppl defo recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FREDERICK - 05 November 2018
" It does what is says on the can, will definitely use again. "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ADAM - 05 November 2018
" A1 "
" perfect service .. first time used a off airport office and it was seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 04 November 2018
" Excellent hassle free service "
" Exceĺlent hassle free service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 02 November 2018
" I might recommend you if you help me do something about this "
" RecordGo ripped me off for 198 euro's for damage I could not have done. It must have been there before I picked the car up and of course I didnt check the door top which is part of the vehicle roof. I bet they use that technique to screw many customers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by CHRISTOPHER - 01 November 2018
" all contact with AE very good "
" Try to sell me more insurance and when I refused not vey friendly , When we arrived other customers not happy ? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by DERMOT - 01 November 2018
" Need to sharpen up on quick service "
" When I arrived at Record go to collect car only 1 person serving many people waiting. Took 1 hour for me to be served,then 4 more servers came & a guy who had just arrived. Got served in 5 minutes "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 01 November 2018
" Overall experience and value good "
" Everything went well with no hassle at pick up. Car had dents and scratches and had to point out a few more scratches. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by NICHOLAS - 30 October 2018
" Excellant. will always use Autoeurope for my car hire. "
" Excellant . Fast and easy pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BELINDA - 30 October 2018
" See above. "
" We booked a larger car, a Skoda Octavia, particularly in order to have more space for luggage. We were given an Opel Corsa which is clearly not nearly as large. This cause huge difficulties and our children were buried in suitcases. It is unacceptable and I will never use Interrent or yourselves again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by BRIAN - 30 October 2018
" Good comparison website "
" The hard sell at the counter to take additional insurance and upgrade of car is infuriating. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 29 October 2018
" Fine, price was good for the five days hire, pretty straightforward to get keys for car. "
" The first car [Open Adam] had a tyre pressure warning light and I had to go back to the office to get another car, which delayed me by an hour late in the evening. The office staff didn't quibble and provided a replacement car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by CHARLES - 28 October 2018
" Although I see that it states or similar vehicle, seeing that I as the customer was paying the bill I would prefer to get what I asked for "
" Had booked a Kia Sportage as I am thinking of buying one, ended up with Hyundai Tucson which quite honestly spoilt my hire as I did not like the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 28 October 2018
" Very good and easy to choose and rent a car. Helpful throughout "
" Very easy collection and the person I dealt with was very helpful. Because I had paid for total cover, it was all very easy. However, I was distracted during pick up by the other customer assistant being very rude to another customer. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by STEVEN - 27 October 2018
" Great price and options "
" Very good value and no queue at counter. Car upgraded though it had a lot of minor damage, some of which was not listed on the paperwork. On return, I had to show that I hadn't caused one mark by showing photographs I had taken when I picked it up. No real problem proving this but I would suggest carefully checking damage on paperwork against damage on car and reporting it or taking photographs before driving away. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 26 October 2018
" WE ALWAYS USE AUTO EUROPE AT LEAST 3 TIMES A YEAR EXCELLENT PRICES "
" excellent car we hired excellent service from the staff age up to 75 years at no extra cost RECOMMENDED WILL US AGAIN "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEREK - 26 October 2018
" so far so good have booked a car for nov "
" they were very helpful very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SHAHRYAR - 25 October 2018
" Overall, very satisfied, but sometimes the prices are much higher than other operators. "
" Good: The shuttle service from/to airport was fine. The car was not what we selected, but still OK. Bad: We had to wait for approximately 1 hour before been seen at the counter! The reason is twofold: 1. When arriving at the office you have to take a ticket and wait for your turn. However, they operate two different types of ticketing, Express and Normal. You will be charged 18€ for the Express ticket, but can jump the queue. This means that if you are not willing to pay the extra 18€, you may have to wait for an unreasonably long time! 2. They try to sell their own insurance and so forth, leading to prolong times at the counter. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JANE ANN - 25 October 2018
" I should have remembered to set up my insurance from home as I had been warned that this is a weakness of the company "
" I should have remembered to set up my insurance from home as I had been warned that this is a weakness of the company "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HENRY - 24 October 2018
" With Auto - Europe it was easy to book, the pricing was clear and the communication was quick. "
" There are 2 Record desks at the airport and it was not clear which desk we should use. They use a ticket system, which is good, but the desk agent could not explain if the ticket we had applied to both desks or only one. One of the agents got quite aggressive when I asked about this, probably due to language misundertandings of what I was asking about. The car had more panels with dents and scratches than those with no damage, some marks were on the car that were not listed. This made us apprehensive that we would have issues when we dropped teh car off. The good news was that the dropoff process was simple and well organised. Pity the collection was not the same. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by DAVID - 24 October 2018
" Lack of communication to comment on condition of car "
" No staff to attend picking car up point or dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMIN - 23 October 2018
" quite satisfied with the service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAURICE - 23 October 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 23 October 2018
" No problems at all. Stress free transaction. "
" Best car we've ever had, and at a bargain price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RAYMOND - 23 October 2018
" Have had lots of dealings with Autoeurope and am very happy with the way they do business. "
" Very professional and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GEOFFREY - 22 October 2018
" Great car very well presented good value great service just a shame they try to scare you into extra insurance "
" I was a little disappointed that they tried to sell me extra insurance even though I had taken the extra cover already in the u k when booked which they said was not valid "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 22 October 2018
" Great to have such an easy professional service & at a great price "
" Arrived & had documents ready quickly processed though & directed to pick up point shown around vehicle & advised on operation of lights air con & sat nav. On return again very professional checked car fuel & mileage all OK & on our way in 5 min. All profesional & A great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GEORGE - 22 October 2018
" Fine "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JONATHAN - 22 October 2018
" Efficient booking process as ever. On this occasion provided competitive deal and usefully the website tells you where the desk is (onsite/offsite). "
" Efficient pick-up process with pleasant staff. No rip-off charges on fuel as others now have. My only issue was with the car - it is not a model available in the UK and was of poor quality with an underpowered engine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 22 October 2018
" I was expected to own a credit card and I don't. Not everyone has one of these. "
" We had a long wait at the counter and the staff were not very friendly or helpful. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MARIA - 21 October 2018
" EXCELLENT SERVICE BY ALL THE STAFF AT INTERRENT. GREAT VALUE FOR MONEY. "
" EXCELLENT SERVICE BY ALL THE STAFF "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 21 October 2018
" Please see above "
" Two issues: 1. Car i hired had 20+ scratches etc on it before my Car hire. I asked for a less damaged car but told not possible as 'end of season'. 2. Still not received check out report and unfreeze of money held on credit card "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MICHAEL - 21 October 2018
" N/a "
" We experienced a warning code on the dashboard, we took the car to a local garage, they told us a oil change was required in line with the manufacturers guidelines. We tried on five occasions to contact firefly by phone, no answer, we then sent an email to them asking for guidance, this was three days before our return. No reply has ever been received, we parked the car up for the three days and only used it to return to the airport, we informed the person who checked the car of the code message on the dashboard, they made a note of it on the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ROBERT - 19 October 2018
" Good prices, clear easy to use website. "
" Best drop-off experience ever, very quick with instant refund for fuel after checking tank full. All done electronically by the car itself, no need to go into office even. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 18 October 2018
" Recommend to my friends. "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 18 October 2018
" spoilt by pressure for extra insurance "
" good but spoilt by attempt to sell extra insurance on site If I had required this I would have booked it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 18 October 2018
" Extremely pleased "
" Everything went smooth from the booking in desk at the airport to the drop off after our holiday thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 18 October 2018
" Overall very pleased "
" No problem very helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MR - 18 October 2018
" Great Website, Interrent was a a good company overall very happy with all parts of the service and costs associated with the hire. "
" fast service, hassle free, helpful staff you simply cannot ask more when renting a car abroad. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 16 October 2018
" As above excellent service no issues pick up or drop off "
" The overall service was excellent and will book through Centauro next visit to Alicante "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by CAROLINE - 16 October 2018
" Web site pretty straight forward. "
" Bit of a hard sell for extra insurance to cover breakdown/ towing away. At the office in airport could have given a bit more info on how to find the car. Just given a bay numbe r which didn't appear to exist until we went into another part of car park. Dropping off was undermanned so we just had to leave the keys without being reassured no extra charges. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 16 October 2018
" you need to reward the customers who continually use RECORD with a loyalty system. I have used Record many times over the last few years so a reward system would keep you existing customers even more happy and who will continue you use your services and keep your current staff employed "
" ticket counter system at Alicante airport a bit hit and miss. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GLYNN - 15 October 2018
" Need clearer insurance option details "
" very good - check in a bit slow "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 15 October 2018
" Hassle free experience, used 4 times before this year, always good. "
" No waiting, polite staff, reasonable prices, great zero excess rates. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ROY - 15 October 2018
" Have used auto-europe for a number of years now and find the prices to be reasonable and you see clearly what is included. "
" Quick and easy process to collect vehicle at Alicante airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by HELEN - 14 October 2018
" I like Autoeurope and I always use you for my car rentals. "
" Quite a long queue to pick up car. Grumpy staff on return. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 13 October 2018
" Great value from Auto Europe with flexibility to chose company to meet your requirements "
" Good company who provide high quality cars and efficient service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by LEE - 13 October 2018
" Not good "
" Staff really rude when I wouldn't take out the extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by ANDREW - 13 October 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 11 October 2018
" Straight forward as usual. Compares all the companies. Had to look deeper though to find opening hours to suit. "
" Tried to sell me their insurance but I already had bought through auto Europe.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by STEVEN - 10 October 2018
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ROBERT - 10 October 2018
" I always try Auto Europe as well as other similar sites and choose the best deal I can get. Their website works very well and the booking process is simple. "
" The counter staff were helpful, but the queueing system was a little difficult to follow. Another customer was shuttled between the two desks. Although the car was supposed to have a full tank of fuel, the needle was slightly below full. Not a big problem, but slightly annoying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 10 October 2018
" all ok "
" easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 09 October 2018
" Information provided was excellent and booking system a piece of cake! "
" All proceedings went smoothly. Car was nearly new and was what asked for. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 09 October 2018
" Good all round experience "
" Airport was very busy , but i was glad to see all the counters were staffed , and they were very efficiant so we only waited about 10mins before we were seen. very friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 08 October 2018
" quick and easy with paperwork "
" very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILLIP - 08 October 2018
" Happy that your rates are low and cars do not need to be in pristine condition. Happy to rent an older car at lower price "
" very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by KEVIN - 06 October 2018
" Excellent and Speedy service "
" Excellent and Speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEBBIE - 06 October 2018
" Excellent although no email to confirm all ok "
" No ques to pick up "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ANDREW - 06 October 2018
" Was the worst car we have had over the last few years of regularly hiring vehicles from Alicante "
" Car was dirty,inside and out,Had to have it rechecked for damage before we left the car park as extra damage was noticed that was not indicated on the form "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by DAVID - 05 October 2018
" Excellent company and helpful and nice staff Slight worry new price surcharge for over70's. Others are over 75 years age! "
" Firefly are excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RIKKI - 05 October 2018
" Very disappointed!! "
" I was late arriving & the vehicle had been cancelled, Go would not help in any way, so I booked with a rival company & lost my original booking fee, so I will definitely not be using or recommending auto Europe unless I receive compensation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 03 October 2018
" very friendly staff "
" Will book them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEITH - 02 October 2018
" Easy to book. "
" Hired car on full to full basis. Fuel tank only half full on pick up. Was charged 25€ but was advised to return with full tank, which I did. Rep said I would only get 25€ back instead of 50€. Have contacted Centauro to ask for full refund. If they had kept to their side of the contract there would not have been any confusion. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by TERRANCE - 01 October 2018
" Booking was simple and easy. "
" It took over 2 hrs to collect the paperwork from the Record Go desk, then had to wait another 30 minutes for the car to be delivered to the collection point. We travel to Alicante once a month and this is the worst experience we have ever had! Car was scratched and dented all over (massive scratch down the whole driver-side. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by RONALD - 01 October 2018
" Very disappointing overall. "
" I was very disappointed with this company, I added a second driver at the time of collecting the car, but at no time was I told that there would be a charge for this. Then when I get back they sent me a copy of an invoice saying that they were charging 60 euros for this. I will never use this company again. I have sent them a mail and asked for a response, but up to now I have not received anything. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by GORDON - 30 September 2018
" Have used Dollar many times in USA and have not had any problems but would think twice for Europe as it was very much a feeling of "if you aren't taking the excess then you're getting a rubbish car". Disappointed. "
" When said we wouldn't require excess policy, the car we were told we were getting (she had the key in her hand) was suddenly unavailable and we were given an old car with plenty of dents and a very high mileage and then about 20 minutes into our journey a tyre alarm showed which would not clear although the tyres looked ok. On arriving at our villa, telephoned and was told to take the car to Murcia city for exchange. The rep this time was very helpful and exchanged the car. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by CHRISTINE - 30 September 2018
" Excellent "
" Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NEIL - 30 September 2018
" all good "
" all good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICHAEL - 29 September 2018
" Pleased with the service and certainly would recommend to friends. "
" Good value and efficient customer service. The exterior of the car could have been cleaner on collection but generally it was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by TIM - 29 September 2018
" As above, and competitive price "
" I have recently been 'scammed' by a car rental company in Spain, so was pleased to feel confident that this would not happen with your company. The lady on the desk gave me this confidence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by FAYE - 28 September 2018
" Very helpful when I rang up to enquire about hiring a car "
" Very pleased with the general service all round. The car we were given was ideal for our needs. Only issue was the wait time when picking the car up after arriving at Alicante airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 27 September 2018
" As above "
" Checked in using on line Hertz facility - made little or no difference as counter staff member pretty much went through the whole process again? Staff make every attempt to stick to their script, any questions or queries during the pick up process and they look at you as some sort of nuisance!! Particularly when it comes to clarifying existing damage on the hire car. Counter staff said if you see any new damage we don't know about give us a call tomorrow!!! When eventually got to the hire car bay, so badly lit, almost impossible to check over the vehicle & no staff around to assist/discuss issues with. When dropping off the vehicle lone staff member was very stressed. I said "busy day"? He replied "Too busy" !!! - Overall, Hertz want everything their own way at Alicante airport - rubbish customer service, overpriced & a very average hire car "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by MICHAEL - 27 September 2018
" As above "
" Easy, polite, efficient, reasonably priced also like the zero excess option. Car required standard maintenance though. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by CHRISTOPHER - 25 September 2018
" I got the usual "but if you have an accident...." warning from the Lady on the front desk when I refused their full cover insurance in favour of my own pre-bought excess policy but otherwise OK. I would suggest bringing your own child seat... it cost more to hire one for a week than to buy one and throw it away!! "
" Whilst the car was clean there were a number of dents and blemishes which detracted from the look of it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MANUS - 24 September 2018
" Wirst car in 6 which i have hired from you "
" 6th time in left year hiring with Centauro. Always good but this last car had brakes SQUELLING and only 20 psi in one of the tyres. Red light on dash with brake sign when sit in car "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MARTIN - 22 September 2018
" Used many times, always excellent. I would not go to anybody else. "
" Sensible price and very good service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PETER - 22 September 2018
" No criticism of Auto Europe, but Interrent should check their cars more carefully, prior to collection. "
" Everything about the car was very acceptable, with the exception of the fact that I do not believe that the fuel tank was fuel at the time of collection. I have rented similar cars from Inter rent many times, and I know what to expect regarding fuel performance. On this occasion the fuel gauge dropped off the full scale very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 21 September 2018
" Poor desk service from Centauro. Queuing for over 45 is very poor. "
" Problem was that I had to queue for over 45mins to pick up the car as Centauro had too few staff on the desks to deal with the number of customers. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROY - 21 September 2018
" Unhappy that our flight was delayed through no fault of our own. Even more unhappy when we were then charged another €40 by Record Go because we arrived after 11pm. "
" Always very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MATTHEW - 20 September 2018
" A decent hire car company "
" Car was fine but not quite as described. A large dent to the rear drivers side of the car on pick up. Quick enough refund of deposit on return home. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by COLIN - 20 September 2018
" Good "
" Took too long to check car back in at airport "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GARRY - 20 September 2018
" Only problem was out of hours charge for late arrival even though I had to wait early 45 mins in a huge queue "
" Very good although flight was delayed by half an hour so incurred 40 euros out of hour charge "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KYLE - 19 September 2018
" No a/c in vehicle even though i payed extra for a/c when i booked through auto europe. I didnt complain at counter due to their unhelpful once i refused their additional insurance. "
" Very aggresive sales technique with regard to liability insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERENCE - 19 September 2018
" Excellent on line service "
" Helpful and efficient and English speaking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 19 September 2018
" When I initially booked the car rental I paid for additional insurance as recommended on your website. When I collected the car keys I was recommended to pay £147 for more additional insurance or pay a holding fee of £1400 for any damage over 1cm. I was not expecting this and was put under pressure to pay £147 for insurance. This means I have paid approximately £180 for car insurance which is completely excessive. I will not use a broker or Record again. Instead I will deal directly with the car rental company to ensure I am not put under pressure to purchase insurance twice for the same vehicle for the same period. "
" When I initially booked the car rental I paid for additional insurance as recommended on your website. When I collected the car keys I was recommended to pay £147 for more additional insurance or pay a holding fee of £1400 for any damage over 1cm. I was not expecting this and was put under pressure to pay £147 for insurance. This means I have paid approximately £180 for car insurance which is completely excessive. I will not use a broker or Record again. Instead I will deal directly with the car rental company to ensure I am not put under pressure to purchase insurance twice for the same vehicle for the same period. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 18 September 2018
" I put 5 in terms of recommending based on my comments above re no clarity about what insurance is needed. "
" The difficult thing at pick up was confusion over insurance which seems to be a regular problem. I was unsure what I needed so ended up spending £135 for a weeks insurance. More clarity is needed BEFORE you get to pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GLYN - 18 September 2018
" happy "
" happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WAYNE - 18 September 2018
" Very easy booking process - I always go for no extra insurance at booking or collection then insure the excess through a third party "
" Booked and paid for Opel Astra or similar - actually got a Fiat Panda! Drop off good efficient process. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ALAN - 18 September 2018
" At present based on your agents handling of my call and seeming not to hear what I was explaining to her apparent lack of understanding of the fact that I hadnt cancelled the booking, I am of the same opinion of your company as I am of Interent, but due to your booking staff handling at time of booking I am willing for you to change my mind by how you handle this complaint. "
" I arrived at Interrents desk at 1155 and joined a queue for 35 mins. The agent then said I am going to lunch and then walked off. After another wait she was replaced by a man who looked at my documents and said "you are late and your car has been given to someone else" I explained that I had been at their desk in a queue for 40 mins and was therefore within the 2 hours he told me was the limit for holding a car. I told him that I had paid for the car in july and that the car should have been held for. It developed into a no win situation for me. He then suggested that he could supply me with an up grade to a BMW or Audi for a special price of 70 euros a day, ten times more than I had paid for the VW Up. I will not tell you what I told him he could do with. He also told me that collision damage issue by your company was totally useless !! As I had been travelling since 0300 I made the decision to contact my usual car hire company and drove out of the airport 15 mins later and 234 eurors out of pocket. It appears to me that Interrent had not got a car available and were operating a scam to sell up dates on cars and insurance. Every other people in the queue were arguing about the same thing. Alicante airport car hire companies have a very bad name and are often in the press for what I am complaining of. Scaming customers who are tired after travelling, old or people with young families. At the end of my pleasant !! visit to Interrent I called your office to complain and request my money to be repaid. Your agent told me that I was not entitled to a refund as I had cancelled prior to your 14 day cancellation contract clause. I tried to explain that I had not CANCELLED, that I had paid for the hire and expected my car to be waiting for me. She was not willing to listen and kept saying that I had cancelled. Will you please listen and do the right thing and return my money which I paid in good faith. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by NICHOLAS - 18 September 2018
" Would happily use Autoeurope to hire from again. "
" The rental price was very good and I couldn't fault anything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 18 September 2018
" Everything o.k. just as with my previous experience with you. "
" Given larger car than required or ordered. No extra charge but didn't need one so large. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOHN - 18 September 2018
" The service is fine as it goes. However, the need for rental companies to appear to be the cheapest on the system leads to low headline rates and an array of extra charges for insurance. It also creates an incentive for the rental companies to find damage so they can cash in excess charges. The market would work better if you had a way of including all costs (including full excess waiver) in the search function. Then we can consider like with like. "
" On collection no-one was available to inspect the car. On return they found a small scrape on the bottom of the front wing panel (they needed to crouch right down to find it). It's impossible to tell if it was there on collection or not but it would have been extremely difficult to spot. They have charged me €225 as an excess (but one week later have failed to provide any supporting documentation) . To add insult to injury there were other scrapes already on the vehicle so clearly they don't immediately fix the damage that they charge renters for. It feels like Centauro is in the insurance not the car rental business. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by BRIAN - 17 September 2018
" Good value nice tidy little car, would use again. "
" Quite push on trying to get me to buy excess insurance which I already had. Would have been good if they had said which floor the car was parked on. Car park was very dark so difficult to visually inspect the car on pick up. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GEOFFREY - 17 September 2018
" Beware of excess kilometres... very heavy charges "
" Agent demanded I sign to accept car without checking... He was very rude when I refuse/complain u can't sign without viewing car "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GLYN - 17 September 2018
" Always use AutoEurope for my car hire and always extremely pleased with their price and service and free cancellation policy, which i've had to do on one occasion. "
" Used FireFly a few times now and all has been very good to date. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 16 September 2018
" Auto Europe is the website I always use and trust for car rental.Its easy to use and I like the way you can book a car then cancel and rebook if a better deal comes along up to 48hrs before rental. "
" As a yearly car renter in Spain for the last 10 years I like to think I know what I'm doing and have used Centauro at Alicante and Valencia airports. Centauro are one of the better companies, but not without faults. Our car this year was upgraded FOC which was nice but not altogether necessary. The upgraded car was obviously not cleaned from the previous rental, but not really dirty as such. The rental was supposed to be full to full but was actually only half full which is always a pain, but seeing as it was an upgrade, both of the above I accepted. The queue at Alicante airport was 1hr which was not pleasant, but Victor on the desk was very polite and helpful with no pressure to spend more and of course he gave us that upgrade. It took a while to leave the car park as previous damage had not been noted so I got that rectified. Car return not so good due firstly to the fact that I tried to return the car with the same fuel, which is always difficult and why oh why can the deposit/fuel deposit not be refunded on the spot? I know all the car companies say the same "you'll get the refund in a few days" but this is not good enough. I rented a Harley Davidson in Spain which cost 2 1/2 times the car rental cost and all deposits were refunded IMMEDIATELY when the bike was returned, with a proper refund receipt Lastly, the fuel deposit was taken in sterling, but some days later it was returned to my card in Euros so with the exchange rate that left me a little out of pocket. So Centauro generally one of the better ones and 7 or 8 out of 10! Tips for a good car rental experiencin Spain (general): 1/ Dont book direct - use AUTO EUROPE or similar. 2/book a car in advance but keep looking at their website - prices change drastically on a DAILY BASIS! Cancel and re-book cheaper when deals appear. 3/ Always book Full to full fuel - nothing less! 4/Always book Zero or Refundable excess insurance - nothing less! 5/ Always inspect the car with a magnifying glass inside and out and agree/record damage with rental company. Take pictures before you leave. 6/Take names of all staff you deal with. 7/Get the deposits charged and refunded in your own currency if you can. GOOD LUCK! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by VIVIAN - 14 September 2018
" We didn't realise that Auto Europe was a broker and that the lead Driver had to be the credit card holder, Centauro couldn't see the booking form so we had to pay again for the car, so making it expensive. "
" Centauro member of staff did his best for us, but his hands were tied due to the fact that we had booked through a broker, which we didn't realise we had, consequently the hire cost a lot more than originally purchased for. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 14 September 2018
" As above. "
" Forced to buy full insurance coverage as I only had a debit card and not a credit card, I have rented cars worldwide and never had any issues with using a debit card before, the counter assistant was very ready to point out this Claus in the literature, almost to ready and I had full excess coverage which was not accepted, very disappointed 252 euros later, a seemingly good deal on car rental ended up very costly and as a result I wil be reluctant to use either Centauro or Auto Europe again. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by STEPHEN - 14 September 2018
" No problem at all with your service "
" I was disappointed with what can only be described as scare tactics at the desk over insurance. I had opted for your insurance and there tried to convince me that this is likely not to be sufficient if there was a problem and repeatedly told me there is a €250 charge if I call there helpline regardless of reason. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAURICE - 14 September 2018
" As above. "
" Friendly apart from usual attempt to persuade you to take out excess insurance etc "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KAREN - 12 September 2018
" . "
" Pressured into taking out insurance when i already haf insurance and thrn moved on to breakdiwn cover with scare tactics thsy jopef nothing happened "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MICHAEL - 12 September 2018
" Easy and wick booking service "
" As a disabled driver I have found the staff and service at Al icante Airport excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 12 September 2018
" X "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 12 September 2018
" Good value, efficient service "
" Good quality car at good price. Quick pickup and drop off and very convenient airport location "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 11 September 2018
" yes. very good "
" Pick up is always a little slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LEE - 11 September 2018
" Excellent car hire "
" Excellent value for money when you only require a limited mileage. New car and will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MATTHEW - 11 September 2018
" Overall very happy! "
" Vehicle was great staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CASSIE - 11 September 2018
" Great service would definitely use again "
" Great, all staff very friendly. Pick up and drop off was really quick and simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 10 September 2018
" Very disappointed that slow puncture wasn't identified and dealt with before pickup. "
" Overall satisfied with service. However, it was necessary for us to replace a tyre on 2nd trip - apparently a slow puncture. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by RUPERT - 10 September 2018
" Auto Europe are fine but because you have no control over the rental company attitudes have to mark you down. "
" Tried to sell me extra insurance. Put £1400 block on my credit card. Car was so dirty when I collected. Lots of scratches on the car which if I did not notice before I drive away, I could have been charged. Rude and short tempered representative, when I pointed out the car not clean and the scratches. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by GARRY - 10 September 2018
" Easy to book "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 09 September 2018
" Overall excellent service but the car condition wasn't the best "
" Car was a little old and had numerous dents and scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PHILIP - 08 September 2018
" Auto Europe service and value were good "
" Car allegedly had no damage however there was damage under the bumper that I did not identify on collection therefore charged for damage I did not cause. I have booked with Centauro 3 times before I will never use them again "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MICHAEL - 08 September 2018
" No problem with collection, return or condition of car "
" Excellent service. Competitive rates "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANN - 08 September 2018
" All good. No waiting( could be time of day) "
" Was very pleasantly surprised at ease of picking up & drop off. This is my second hire with Inter rent this year and was so relieved that admin at drop off was all taken care of at the point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RODNEY - 07 September 2018
" Auto Europe, no problem have used you before. Drivalia, not good at all :-( "
" I had booked 2 cars for my son and I. I selected the upgraded insurance option via Auto Europe. On arrival, Drivalia staff tried to dismiss the extra insurance as being insufficient. I stood my ground and eventually I was checked in. My son however, did not have sufficient available credit on his card available to block £1,250 Euros. I offered to guarantee it myself but they would not hear of it. Despite our protests they said the only way he could take the vehicle was by paying their own extra insurance with CDW waiver. As you can imagine we were really annoyed as we had already paid the extra with Auto Europe. It was by now 10.55pm and they were shutting in 5 minutes. We had no other option but to take it and pay through the nose for the privilege. They did not seem to care that we had a disabled person and a 4 year old with us. We were given the vehicle keys and had to find them in the car park ourselves. No instruction or explanation about the vehicle was given. To top it all, my sons vehicle had no windscreen washer fluid in it. So much for checking the vehicle before it goes out on hire. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by DAVID - 07 September 2018
" Everything perfect. Thanks "
" Fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JEFF - 06 September 2018
" Fast "
" Fast pick up, fast return and fast return of petrol deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 05 September 2018
" Auto Europe provided a cheaper quote than Firefly themselves- Well Done. "
" Well established company. Quick service at counter, overall a pleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MICHAEL - 04 September 2018
" To have prepaid to hire a vehicle and be told I needed to pay a considerable extra sum, left a very sour taste. Did all other customers after 11.00pm pay the same 40euros and did it go to the solitary attendant? "
" When booked flight details were provided with pick up and drop off times for the car. As the pick up was at at time which they considered to be outside of their working hours they decided to charge me an extra 40 euros for the privilege. If this is their policy, I am sure that you, as a broker, should have to have been able to to source another vehicle less than 40 euros more expensive from any one of the other hire companies on site that were still open "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 04 September 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JONATHAN - 04 September 2018
" 45 mins to collect car - not good with 3 children "
" Returned the car with same amount of diesel in as I began with . Just under a full tank . Was told this was not enough and charged me €50 for it . Won't be using Autoeurope again "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 04 September 2018
" booking procedure faultless "
" The car was dirty internally seats were stained and we had to stop and buy some screen wipes the inside of the screen was link looking through a fog with sat nav sticker rings all around the screen, the air con was next to useless and even though it was 35 degrees it was cooler with the windows open than using the air con......overall very dissapointed "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by LAURIE - 04 September 2018
" Fantastic "
" First class service from start to finish. Only problem initially was, agreed bus stop for shuttle bus had changed to another place and although a make shift sign had been put up, it wasn't clear it was from our car rental place. An email to confirm change would of been appreciated and saved us time and a little uncertainty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JANICE - 04 September 2018
" Na "
" Only thing when you book car you think that's it only to find out you have further charges upon collection "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 03 September 2018
" Really nice car and very efficient service. "
" Really nice car and very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 03 September 2018
" See above "
" I had to cancel as I do not have a credit card and you wouldn't let my wife leave the deposit. You then deducted £25 from my refund, which I still haven't received!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SARAH - 02 September 2018
" If I am not penalised financially, then I will happily use them again and recommend to friends. If, however, I lose money because of this then I certainly will not. "
" I took the full insurance but the man at the desk still took 850 euros on my credit card instead of the 150. He apologised and said it would not cost me any money. He didn't "block" it, he actually charged it, so when the refund comes back I will lose money on the conversion. I will be making a complaint if I have lost money because of this error. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 01 September 2018
" The experience left me suspicious that hirers who choose basic insurance instead of comprehensive will be given a far poorer quality car. This increases the risk of a call for breakdown recovery, which is at substantial additional cost to the hirer if needed. While Drivalia were good, the immediate upgrade to a better quality car upon selecting comprehensive insurance left me wondering if basic cover drivers are being deliberately given poorly maintained cars to increase revenue via callout fees. If this isn't true, perhaps Drivalia should modify their procedures in order that future hirers do not have the same doubts over the motives for the quality of vehicle they are assigned. "
" Initially I was unimpressed as I was offered a Ford Focus which was riddled with damage, scratches and dents. I spent at least 30 minutes marking the damage onto their documentation. Wary of the fact that we may have a poorly maintained vehicle, I chose to take out comprehensive cover instead of basic. Upon stating this I was immediately upgraded to an immaculate vehicle. While I understand that the insurance was optional, I was not aware that taking or declining it dictated the quality of the car provided. With basic insurance the driver has to pay for any recovery call-out, a minimum charge of 250 euros and I felt as if the first car was offered to me on the expectation that it was more likely to fail and Drivalia would benefit from the profit of a recovery fee. This probably wasn't the case, but the manner in which it was dealt with made me feel very uncomfortable and more suspicious of Drivalias intentions. Other than this, the ongoing hire process and the quality of the second vehicle could not be faulted. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by STEPHEN - 01 September 2018
" No problems all straight forward no hard sell to get a better car. "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 01 September 2018
" Will use agsin "
" Excellent car and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STUART - 01 September 2018
" Excellent "
" Very efficient and reliable service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALWYN - 01 September 2018
" Overall the hire experience was good but pressure is put on you to take out additional top up insurance despite the fact that I already had zero excess. Then top up was expensive and I think that this could be made more affordable "
" I upgraded to a Peugeot 5008. Overall I found the quality of the make to be poor and the whole car rattled when you closed a door. There is a clip on plastic protector under the rear swinging arm springs. One of these was loose and trailing on the floor. I actually got under the car and put it back in place but it came loose again. As on edge was secured with a plastic wire tie it could not be removed completely so just trailed on the ground. We were sick of people pointing and trying to tell us that we had something trailing. I think it was like that from when we got the car which shows the vehicles are not inspected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PATRICK - 31 August 2018
" Better information needed "
" I need to extend my hire, by one day. Called AutoEurope ( AE ) and told not a problem. They referred me to the hire company ( Record Go/ RG ). I called them as AE told me to do. RG said they don't go extensions. So very disappointing, not given correct information! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 31 August 2018
" very good value for money and kept me informed every step of the way "
" I had to phone twice to be picked up, we waited 40 mins for the shuttle bus, when I mentioned it in the office, they brushed it off as "oh we had a little problem with the bus " there wasn't even an apology. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MARTIN - 31 August 2018
" Has mentioned above. "
" I waited 1 hr and 45 mins in the queue to collect my car and was then told because it was now after midnight i had to pay an extra 40 Euros (I was in the queue before midnight). Then when I got to my car it obviously hadn't been cleaned after it's last use. (the windscreen was so dirty I had to use thenwahers to see to drive out of the carpark "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by SALVATORE - 30 August 2018
" Good value "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MOHAMED - 29 August 2018
" Good website I recommend it to everyone. "
" Over all it was ok but I have been over charged extra for airport taxes which I have already paid for.they are honest people on the counter. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by LISA - 29 August 2018
" Apart from the wait on collection the car was nice and the drop off was easy. "
" The queue for the car was very long. Also I felt pressurised into buying extra insurance even though I had purchased it from iCarhireInsurance.com "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by EDWARD - 28 August 2018
" I have no issue with Auto Europe having used your company in the past. My only issue is with Record for not respecting me when I said I did not want their insurance as my payment to Auto Europe gave me all the cover I needed. "
" On collection the counter staff member was overly pushy about taking their insurance at €140 euros!! Saying a minor scratch could result in me forfeiting my €1400 deposit! Fortunately Auto Europe warned me not to be intimidatef! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SHAUN - 28 August 2018
" For the same reason as above "
" When booking our drop off time was wrong and unable to change on internet so phoned straight away and spoke to Adam he phone click well I waited on the phone and it was agreed when we arrived to change the time at the desk and explain that Mia had agreed ( difference in time was 1hour) but when we arrived counter staff refused and said we would have to pay double the amount we had payed for the rental which we refused "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CARL - 28 August 2018
" new car, fast drop off. Pick up was awful and waited in queue for 1 hour. "
" waited an hour in queue to pick up car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LISA - 28 August 2018
" Extremely professional "
" Extremely professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by AMANDA - 26 August 2018
" Such good value - will highly recommend to everyone. Thank you "
" All very straightforward with pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 26 August 2018
" As above "
" The additional costs involved in insuring the car (excess etc) were impossible to avoid. I spent a long time arguing with them and saying I did not want the massive additional cost, but to no avail. When I tried to pay for just the basic cost, I was told my credit card wasn't working (not true). Very very angry customer and I would never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by STUART - 26 August 2018
" Good experience overall "
" Excellent pick up and drop off service. Alternative car offered at pick up was slightly more practical than one booked. My only complaint is that there were several areas of damage on the car on collection however these were pointed out to me. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by COLIN - 26 August 2018
" As above - recommend to freinds on price but with the caveat of potential queueing times "
" Only issue was in collecting the car at airport - queued for over an hour and was only abler to upgrade to an express pick up if I paid 49 Euros which seems ridiculously expensive, That said, the staff were polite & efficient - would consider going direct in future to Centauro rather than have to queue for so long! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEXANDER - 22 August 2018
" 5* "
" Brilliant service. It was extremely easy at the pick up desk and even easier at the drop off desk! Would definitely use again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GAVIN - 21 August 2018
" Used auto Europe several times before and always been very happy with the service. "
" Had to wait over an hour in the queue to collect the vehicle. That's unacceptably long. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 21 August 2018
" See previous comments "
" We have used gold car on previous visits to Spain and were pleased which is why we chose you again on this visit. However, despite the initial online rental costs being reasonable, The actual cost of rental was extremely expensive compared to the same package purchased from you last year. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 21 August 2018
" Centauro is not a company that I would recommend "
" Would not recommend "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 19 August 2018
" No interaction with Auto Europe after booking the car, website was good though and booking simple "
" The staff member on arrival was unfriendly, hard sell with the excess insurance and also hard sell with another cover required otherwise there would be a 300 Euro charge if the vehicle needed towing or breakdown rescue. Also booked a VW Polo or similar and got a Fiat Panda. A Fiat Panda is not similar to a VW Polo "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ANGELA - 19 August 2018
" Pick up point was incorrect and we waited over 50 minutes at the wrong station number, a shuttle bus driver then stopped at the number 27 - 29 stop to tell us that we should be at 1-5!!! had to then wait another 20 mins for a shuttle bus to the office! "
" tried to get me to sign for the car by saying it was brand new with no problems, luckily we found a dent in the car before we drove it away and had the paperwork amended otherwise they would have happily charged me for it - also told that I could fill up the petrol when we dropped off the car, this is not the case and had to then drive out to fill up the car before returning it. they scrutinise the car when you return it, so make sure that you scrutinise the car before you take it otherwise it is a standard car rental company - nice cars, well kept "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAIN - 19 August 2018
" First class service, from the shuttle bus to the check in desk to the handover and return process, wouldn't hesitate to recommend or use again. "
" Great customer service, clear process and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 17 August 2018
" AUTO EUROPE OKAY. JUST THE EXPERIENCE WITH RECORD. "
" WAITED 50 MINS AT COUNTER TO BE SERVED, CAR WAS NOT AS DESCRIBED, POOR CONDITION OFF CAR GIVEN AND WAS ASKED TO UPGRADE AT EXTRA COST!! ALSO PUSHING EXTRA INSURANCE. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by WILLIAM - 16 August 2018
" Never again will I deal with this company "
" Guy at the desk was making up extra prices and trying to charge for extras etc "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by THOMAS - 16 August 2018
" That part of the booking was very easy "
" The whole insurance/£1200 excess is all bit ridiculous in the way it's explained and almost forced. The excess should be much more clearly stated if I'm honest, but if anything surely these things are just part of car rental so should just be in the price not a surprise at the airport where you have little choice to do anything "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GLYN - 16 August 2018
" Two times Ive used Inter rent and two times Ive been charged after Ive dripped the car off. Never again! "
" They charged me for roadside accident Insurance after I returned vehicle. With zero excess insurance with interent. The car had a dint on every panel. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by ROY - 15 August 2018
" Does what it says "
" Dropped vehicle back a day early but no refund given. I had informed Centaur in pick up that it would be back early. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 15 August 2018
" all fine "
" It is always a concern that you will be held in a 2 hour queue when hiring cars in Spanish airports. This was not the case this time. Prompt efficient service. The only down side is the price charged for fuel by the company. We unfortunately ran out of time and had to return the vehicle without filling up the fuel. I am aware and accept the 35 euro premium for doing this, but the fuel charge itself seemed overly expensive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GRAHAM - 14 August 2018
" Must try harder to speed up the collection process. "
" There is always a wait at Interent, Alicante as staff try to sell additional services to customers, upgrades, comprehensive insurance and breakdown cover etc. Whilst other renters do the same, it is always a considerable wait even though there are only a few customers in the queue.The car was clean but with minor damage as has been experienced before. The handover and return were simple enough but it is a snake pit when renting at holiday destinations. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MARTIN - 14 August 2018
" Satisfied overall, car parking space are too small for loading and unloading a family with car seats "
" Queuing system at Alicante airport is confusing. Express queue is longer than non-express queue. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by RYAN - 14 August 2018
" You allow the rental companies to hide so many charges. You need a more transparent service. "
" My experience with Lorena at Malaga airport was easily the worst consumer experience I have ever had. She was an angry, mean unhappy person. Due to her alone I will never use Avis or auto Europe again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ALLAN - 14 August 2018
" As above "
" Charged to much money at airport "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRIS - 13 August 2018
" The car pictured in the advert was a VW polo or equivalent - A Toyota Yaris is not a VW!! Ended up with a Corsa which was fine. "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JANICE - 12 August 2018
" Because it was via Interrent - if it could be done independently then maybe as cost and car was reasonable. "
" The staff try to upsell to everyone in the queue leading to unnecessary waiting times. I was offered a free upgrade to larger car which I didn't need 'just' had to pay diesel tax. Fortunately I asked how much - €95!!! I was told if there mechanical failure, contract would end and I'd be without a car if I didn't pay for road assistance recovery which was again over €90 - I don't have that kind of additional money. I was quoted €4 per day for additional driver to be added later. When my husband arrived 5 days later I was charged €93 for 10 days. This was reduced to €73 but still not €4 per day =€40!! "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CAREY - 11 August 2018
" See above. I look forward to you talking to me...... "
" Nobody at counter when arrived to collect, all phones out of office. Had to hire replacement car with another company. Emailed customer service about refund, have to wait 3-6 for reply........ "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 10 August 2018
" Overall satisfactory if only the pick up time had been shorter. "
" There was a long wait to pick up the car as other customers ahead of us in the queue took a very long time to do their pick up. After reaching the checkin desk everything was handled quickly. The car courtesy lights would not turn off after being turned on. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by CHRISTINA - 10 August 2018
" I purchased additional insurance from auto europe; it wasn't clear that the additional insurance wasn't with OK rental. I hadn't realised it was with auto europe. "
" Waited over nearly 2 1/2 hours to pick up car - 4 staff working and there must have been at least 50 people waiting once I left. Customers are handed a blank damage form for each car and told to go and report on the condition of the car before leaving the depot. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by LIAM - 10 August 2018
" See above "
" No problem with the admin side when picking up the car but it was advertised as having a full tank of petrol and to return it with a full tank which I was aware of. However it was only 90% full and I dropped it off 85% full as it's hard to gage when it's not a full tank. They had the cheek to stop 50 euros out of my 70 euros deposit. Such a rip off. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 10 August 2018
" Would definitely use budget again "
" Excellent service, just a bit slow on pick up desk "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MALCOLM - 08 August 2018
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 07 August 2018
" Would not hesitate to recommend "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 05 August 2018
" I would recommend Autoeurope because your website is easy to navigate, good communication and everything worked as it should of. "
" All in all a very good experience, a little more accuracy on the website with the car categories, it was showing a micra in the picture and description but ended up with a Fiat 500, which I wouldn't put as the same size, I was offered an upgrade but I couldn't budget for the extra payment. Anyway this didn't upset my experience and would gladly use and recommend autoeurope and interent again. Regards "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PHILIP - 05 August 2018
" As above "
" On arrival at Alicante airport no shuttle bus for approx 20 minutes. By now the numbers waiting had swollen. No representative present to organise. Arrival at Click Rental desk. Two staff members . Took over an hour to process . Staff member was unaware of the all inclusive insurance that was included in the package. Tried to sell me additional insurance as others customers were being asked Did take out roadside assistance. Far too long to process. Insufficient staff to deal with the clients. Return of vehicle. Inspection of vehicle said damage had been caused. Fortunately I had taken a video on my phone at time of collection . Identified damage was present at time of collection. Time taken to deal with this my wife and daughters caught the return shuttle without me . I subsequently caught a later one. Very stressful experience There needs to be greater contact between Auto Europe and the chosen rental company . The issue over insurance and the overall time to receive the car was unacceptable. Would not use them again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WITOLD - 04 August 2018
" I should have chosen somebody other than Budget. "
" somehow I ended up paying over double the amount I intended to pay "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 04 August 2018
" On holiday. Made life a lot easier with car rental. Thank you "
" Staff on collection very professional. Care driven was exceptional vw golf. On return keys dropped of in box. Office not open untill 7am. It was closed when we arrived. Would of preferred to talk to someone. Thank you very much Goldcar. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 04 August 2018
" i would Never recommend them. "
" After two months I am still trying to get my deposit balance back , they took my contract upon return and have made it difficult to discuss my account ,so beware when you part with a deposit "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by DAVID - 03 August 2018
" Mostly in was good and value for money. I would say excellent but... There is no way to extend the rental by a few hours without being charged for a complete day. At least when I asked that was the answer that I got. The car was not the one that I booked however I thought that it was very good value and also suitable for my needs. "
" Mostly in was good and value for money. I would say excellent but... There is no way to extend the rental by a few hours without being charged for a complete day. At least when I asked that was the answer that I got. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ELAINE - 02 August 2018
" Easy to book and understand the website. Offering all prices/companys for comparison "
" Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NORMAN - 02 August 2018
" Should get what we booked a full to full car "
" At the counter was charged for fuel 60% full booked full to full. Got car and it was only 50% full had to go back to desk to have this amended. CAR should have been full to full variations on this is a rip off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by YOURI - 02 August 2018
" I had booked excessive coverage via Auto Europe, but Gold Car informed me that it was not valid for them. I had to book extra coverage via Gold Car, so I paid my insurance twice. This is a scheme led by intimidation: even though I had coverage, I was intimidated in taking extra coverage, which is basically just extra money for no extra service. On top of that, the rental prices for boosters and child safety seats are excessive: for the price of one week's rental, you could easily buy a new one of each. The car itself was very good, no complaints there. "
" I had booked excessive coverage via Auto Europe, but Gold Car informed me that it was not valid for them. I had to book extra coverage via Gold Car, so I paid my insurance twice. This is a scheme led by intimidation: even though I had coverage, I was intimidated in taking extra coverage, which is basically just extra money for no extra service. On top of that, the rental prices for boosters and child safety seats are excessive: for the price of one week's rental, you could easily buy a new one of each. The car itself was very good, no complaints there. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 01 August 2018
" Poor feeling again "
" Same old pressure to get more money through extra insurance l won't use you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAYSON - 31 July 2018
" Very nice staff in Alicante "
" 2nd year, recommended "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DEREK - 31 July 2018
" The worst car hire experience ever. Wiber even wanted me to leave my children at the airport and return to pick them up after I got the car! "
" The original booking on Auto Europe did not clearly state a bus journey would be required to pick up and drop off the car. No one could be contacted at Wiber when we couldn't locate the pick up point and Auto Europe were useless when we called them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 30 July 2018
" Great. "
" Always an easy hire, without complications. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by HUGH - 30 July 2018
" Very smooth and easy to use "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 29 July 2018
" Easy to book and gets good hire rates. "
" No obvious place to queue when waiting to be served. I didn't have to wait very long but it felt like I was just hanging around in an office while waiting with no idea if some of the seated people were waiting to be served or not. A counter to stand at would be useful. Hat to wait longer than I would have liked when returning the car but I think it was bad timing as much as anything as after I had been served there was no one else waiting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RUTH - 29 July 2018
" Quick easy to use website and great value "
" Excellent experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by SIMON - 27 July 2018
" Cant recommend your company if the people you represent are going to try and rip us off. "
" Car was parked in quite a dark place. We were told the vehicle had no damage but to check it over. Did that to the best of our ability with light provided. Upon return we were told we have damaged the vehicle (which we definitely had not) when the check in person found a small scratch on the very underside of the front skirt. They now want us to pay for this which we dispute. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by KIM - 26 July 2018
" A refund from you for the insurance I paid would be nice , as it wasn't valid through them apparently "
" Had to wait an hour before I was even seen and then when I did see someone I had to pay an additional €85 for insurance as they said the insurance I had taken out with you was not valid through them and if o didn't I would be charged minimum €75 for the tiniest of scratches The car had so many marks/ scratches on I'm sure they would of charged me for damage "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by STEPHAN - 24 July 2018
" End to end this was one of the best experiences in car rental at Alicante "
" Really liked the fact that zero excess was just that and nothing extra added or attempted at check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 24 July 2018
" Overall happy with the experience for the price I paid. Although example car was opel insignia which I know would take the bags because I own one "
" First car bmw 2 series active, the boot was 2 small and had a massive crease in one of the doors. Second car mitsubishi Asx was as new. Although boot was still small for 2 average cases and 2 carry on bags. Had to remove the parcel shelf. No one available to drop the car off to at 8pm "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MITCHELL - 24 July 2018
" Paid for two days on purpose so I could have a car as soon as 15:00. Due to the huge queue, we picked up the car at 16:35, having to cancel our afternoon personal meetings. The lady at the counter did not bother at all in providing info to gather a refund of that extra day that we did not enjoy. "
" Paid for two days on purpose so I could have a car as soon as 15:00. Due to the huge queue, we picked up the car at 16:35, having to cancel our afternoon personal meetings. The lady at the counter did not bother at all in providing info to gather a refund of that extra day that we did not enjoy. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by BRIAN - 24 July 2018
" No queuing at collection which was nice change. "
" Surprised had to pay extra in event of breakdown for recovery. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JOHNATHAN MARK - 24 July 2018
" Although the voucher said the 1400 euros insurance was included this was still required by the Record office to be reserved, caused us a little bit of a problem at the time of pick up. "
" Lovely staff, helpful, polite. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 23 July 2018
" I have used your service for several times a year for several years but this appalling and expensive experience with Record has led me to question whether I will continue to use you in the future. "
" There was a queue of about 50 people signing up with record. After an hour of waiting only three people had been served. As it was about 23.30 by then I calculated that at the rate of three people an hour I was unlikely to be served before morning. I therefore abandoned Record and used a different rental company who served me almost immediately. I lost the 76 pounds I paid to you as Record were unable to provide a service in a reasonable time. I was not their only customer who gave up waiting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by STEVEN - 23 July 2018
" Good value and service "
" Only issue was aerial was missing so radio reception poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 23 July 2018
" I have rented vehicles all over the world. This is the first time I've been fleeced. If you recover my money I will consider doing business with Auto Europe. However, I'm not hopeful you will even reply. "
" The office at Alicante Airport are a bunch of crooks. When I returned the vehicle the girl pointed out a scratch on the back bumper. It was only small enough that you could not see it, unless you specifically did a very close inspection. Ok, I'll assume that the scratch was not there when I picked up the car. However, I was charged €49 + IVA for managing the damage and €160 to touch up the scratch. It is very evident that they're on some sort of a scam. I will most definitely advise anyone NOT TO RENT FROM FIREFLY. CROOKS, CROOKS, CROOKS. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 23 July 2018
" easy to book , I always use auto Europe and recommend them to friends .maybe introduce a loyalty scheme "
" Excelente service highly recommend ok rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 20 July 2018
" Fine "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 19 July 2018
" Car was in excellent as new condition and very clean. Counter staff were quick and would not hesitate in using Centauro in the future. "
" Many thanks and congratulations on your staff and the condition of the vehicle. 5 star service. This was the second time I have used Centauro and hope to do so again in September. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GWILYM - 18 July 2018
" Auto Europe should take responsibility for Centauro's poor performance. "
" Had to queue for one hour, at midnight, before receiving the vehicle's key. Apparently some part of the computer system was down and the manual alternative was most unsatisfactory, and took an inexplicably long time. Car had only 90% full tank and was not in its designated bay. Difficulty in locating window switches and layout of the parking area served to add further delay whilst attempting to leave the airport. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PAUL - 18 July 2018
" If asked I'll recommend Auto Europe as having provided a good service. "
" Counter staff were excellent but I asked for a Seat Leon or similar and got a Citroen which I didn't like. Perhaps I should have asked to change it - I may do so in future. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by IOANNA - 18 July 2018
" The insurance was very pricey. "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CAMERON - 18 July 2018
" As above "
" When we landed at the airport we qued for 2 hours before we could get our car it was a shambles, we had young kids that were so tired, people were trying to push in it was awful, I would never use record again! We then got charged a lot of money for the extra insurance as she said if we didn't we would be liable to pay so much money if we were to even get the smallest of scratches, so a cheap car hire was now really expensive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TREVOR - 18 July 2018
" No problems at all- very easy to use "
" It was a bit slow in getting the vehicle and it had a number of scratches but in the whole it was good value for money "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MICHAEL - 17 July 2018
" Due to behavior with Centauro counter staff at key collection point, I would have an issue recommending yourselves as feel you should not do business with companies trying to scare passengers just off a flight, clearly tired and just wanted to get to their destination "
" Very heavy sales tactics trying to scare munger customers into purchasing extra insurance cover. I have annual excess insurance but the persistent female counter staff pissed me off trying to tell me I may still not be fully covered even although I researched the excess cover company and was happy with my cover. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 17 July 2018
" very unsatisfactory. "
" very poor the car was in poor condition there was a slow puncture in the back tyre had to drive back to airport to have it looked at they put more air in tyre and said it was ok but two days later it went down again so got someone to change it with the spare but this should have been checked before they gave the car out. also we were fully comprehensive with insurance but you didnt state it wasnt covered for breakdown and tyres and wanted another 90 euros to cover this which we did not take up as we should have been covered with our insurance. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by KAREN - 16 July 2018
" This was the best experience that I have had with a car hire firm so far "
" Was served quickly on pick up and drop off. Different to other car hire places that I have used "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 16 July 2018
" Very smooth operation. "
" Great car, great service. Top marks all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRACE - 16 July 2018
" Was easy to find my way to what I needed. Competitive prices, good service. "
" Was a bit nervous about the unknown factors but was made to feel at ease "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 16 July 2018
" Centauro are a company I wouldn't choose myself due to previous problems and this recent problem has further confirmed my distrust of Centauro. "
" I arranged our hire on the basis that the car would be full on collection and would then be returned full. THIS DID NOT HAPPEN. The car was provided with 60% in the tank and was then returned with 60%, but this was not what I agreed with Auto Europe. The car was not very clean on collection with the remnants of some sort of sticker on one of the doors and generally dirty outside. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PETER - 14 July 2018
" Nice car, pleasant staff at pick up and drop off "
" We had to leave € 150 deposit even though it said on our voucher that no amount of money would be charged to our credit card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LORRAINE - 14 July 2018
" Over all an excellent experience. From pickup at airport , to picking up the car, to drop off and return to airport no logistical problems. Staff Training emphasising the need NOT to debit credit cards with the excess would be appreciated. "
" The only downer was that the booking clerk debited my credit card 200euros being the excess on my insurance policy at time of car pick-up.Took a few days to get the money reimbursed. On all other occasions I have booked with Click Rent the excess was merely held in abeyance. Having said that , an excellent company to hire from. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANDREW - 13 July 2018
" Apart from the initial time spent queuing this was a smooth operation. Collection and return of the car were both slick yet thorough and professional. I just wished that the hirers web page/s would list and price the add-ons so they can be selected/rejected prior to arrival at the arrivals hall desk as this would save time. "
" Overall this was amongst the best car hire experiences I have had in Spain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ALAN - 13 July 2018
" Very helpful and professional "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 12 July 2018
" Nil "
" Fine - car had quite a few scratchs and dents but was other wise fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ROBERT - 11 July 2018
" Very positive experience and will use again "
" All round a very positive experience with no hidden costs. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 10 July 2018
" Easy process from start to finish, I will be using again in the future. "
" Smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BILLY - 10 July 2018
" Very easy to use, efficient and good value. "
" Other than the hard sell attempt at excess insurance at the desk, I can't really fault Centauro. Everything went smoothly and the car was immaculate. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FRANCIS - 09 July 2018
" I will always recommend centauro it's just the recent issue with fuel that as become the norm . "
" Only problems I have with centauro is the way they over estimate fuel in tank on pickup ( used to have 100 percent full every time but now varied levels and never full and sometimes way out always in their favour ) . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EDWARD JAMES - 08 July 2018
" No problem "
" OK did suggest there was a mark on the car when we returned it but as it was less than 5cm they would no be a charge. I will inspect the car a lot more at the collection next time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEXANDER - 08 July 2018
" Please see my comments above (3). We dealt with Europecar on both pick up and drop off, and was very satisfied. "
" I only gave a rating of 7 for condition of vehicle because it had a large dent on the side, however it did not detract from the overall condition of the car, everything else was 100%. I think this is the only time I have ever booked a car and picked up the model I booked. The actual version of the model was better than expected. Over all I was very satisfied with the experience, probably the best car hire experience I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ANITA - 07 July 2018
" Excellent "
" Excellent couldn't fault the service or the car. No hassle or hidden charges, very pleased would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 07 July 2018
" No issues all went satisfactory "
" All went smoothly, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IGNACY - 06 July 2018
" Will use again "
" Perfect and reliable service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOSEPH - 05 July 2018
" One to note for the future "
" Great service and extremely prompt, no hard sell and a good quality car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 05 July 2018
" Very easy. "
" Late night arrival, very long queue and quantity of staff on duty did not appear sufficient to process customers. Nearly 30 minute wait which was unwelcome after a late night flight with two small children. Price was great, car was nearly brand new (4000km) and return process was really fast and easy. By comparison to pickup (3 staff) the return was fantastic with around 10 staff on duty at 3.30pm. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NORMAN - 04 July 2018
" hjk "
" WINDSCREEN WIPERS BLADES WORN OUT "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by KENNETH - 04 July 2018
" I will await your reply to the above points before commenting. "
" Centauro required 1200 euros deposit when I had already taken out CDW through an offer you sent by e-mail, when I explained this the representative merely said I had to pay this in case of damage to the car or take out their CDW for 110 euros. I decided to pay the 1200 euro deposit by debit card which they would not accept, they said it had to be a credit card, unless I took their CDW for 110 euros, which they were able to take a debit card for! I did not have a credit card with me, so had to pay the 110 euros. I feel I should have been informed prior to turning up at the airport of these hidden charges, perhaps it was in the small print, but you should make it clear to your customers that this charging will take place. I had to pay an additional 110 euros for their CDW, this meant the cost of hiring the car more than doubled from what I thought I needed to pay. There should be clear instructions from you of these charges and that a credit card is required for the deposit, I am disappointed with this lack of clarity. I have hired a car through you in the past and did not have these issues, not sure if this is something unique to Centauro? if so then you should not be selling their services. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 03 July 2018
" From collection to drop off everyone was helpful and informative. "
" Everything went well with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHANIE - 03 July 2018
" Always straightforward. "
" We have used record many times over the years. This time the experience was appalling. On our last morning we drove to local shop and on our return the car failed to start. There was no answer when I rang either the breakdown no provided or the office no. Eventually after half an hour it started but we were so nervous that it would fail again and we would be unable to summon assistance, that we abandoned our plans for the day and drove straight back to the airport (9 hours before our flight...) so we could drop it off. The aircon had faltered from the start and on this last journey did not work at all, pumping out hot air. It was well over 30f outside. I got little response from the woman I spoke to when dropping the car. The young man I dealt with on pick up by the way was exceptionally nice. This woman less so, no apology or expression of concern. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by NEIL - 03 July 2018
" I have used Auto Europe many times as a single user or as a couple, so I get the budget small cars. For this I have found Auto Europe to be exceptional on price and would always get quotes from them whenever I am in need of a car. Be sure to check the actual provider feedback as well though as sometimes they can let Auto Europe down a little, no fault of theirs though. "
" Considering there was only one person in front of me and about 4 to 5 staff attending the counters, it still took around 15-20 minutes to get served. Once served the collection process was very simple with a staff kiosk at the collection site should you require any assistance. Drop off was also a very simple process. The car was checked for damage and fuel and the fuel refund was processed automatically and within 2 days...Well done!! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FREDERICK - 02 July 2018
" I feel that they could have let me know by email that the reference number had been changed. I have been hiring through this company for a few years and at least 5 times per year and this is the first time it has gone wrong but it should not have happened at all. A tiring flight is enough to deal with but then having to que twice and phone from a foreign country to sort out the car hire was just over the top. "
" When I arrived at the desk I was told the voucher had been cancelled and I would have to phone auto Europe myself and lose my turn in the que. After a few tries I got through to an agent only to be told to hand the phone to the person at gold car. Fortunately she took the call even though she was dealing with another customer. She gave me a scrap of paper with a new reference number and said I had to go to the end of the que which had grown even longer. It was sorted in the end but was over an hour . "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by MICHAELA - 02 July 2018
" Paid for the additional insurance but wasn't honoured with the company. Never informed us where to go to get our car. Car we got was awful. Also says to inform someone of your going to be delayed the response I got from Europe car was c tact the company direct? Poor service. "
" Paid for full insurance through Europe car only to be told when we collected the car that didn't cover us through wiber? What is the point in paying at reservation to have to pay more when collecting car. The car was completely damaged all over. Paid for a group B car but was given a micra but this was the option for a lower class vehicle "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MICHAEL - 02 July 2018
" Didn't have any problems "
" Pick up and drop off went smoothly. Staff at both locations were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 01 July 2018
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by CHRISTOPHER - 01 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 30 June 2018
" Always "
" Very well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 29 June 2018
" very smooth for me , although I could see that other customers were being pressurised into buying additional insurance products at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRIS - 28 June 2018
" SEE ABOVE "
" getting & dropping off the car very easy, the best system we have encounted the cost of the extra drivers was to high "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHEIKH - 26 June 2018
" Very nice experience. Perfecto! "
" AutoEurope and OK car rental are an excellent source for car rental. Thank you for your clear prices, your efficiency and the professionalism of OK staff. See you again in August! CB. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRENDEN - 25 June 2018
" Great rate and really easy transaction. "
" Fantastic, easy experience throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 25 June 2018
" Good "
" Counter staff courteous and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by SCOTT - 25 June 2018
" As above "
" Very quick and efficient experience. Happy with quality of vehicle and early morning drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 24 June 2018
" Can't comment until I see the outcome of my complaint "
" Poor staff heavy insurance sales my car had lots of scratch s it was difficult to too see whats there at time of hire I'm very upset "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MICHAEL - 24 June 2018
" Generally very pleased. The car had a great many dings and scratches but they were all clearly recorded on the hire document. "
" As on previous occasions I have found Centauro efficient, professional and responsive. They do care about customer satisfaction and manage to maintain a high standard of service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by GEOFFREY - 23 June 2018
" !!!!! "
" Staff very friendly. Car had lots of scratches, key fob was unreliable. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by CHARLES - 23 June 2018
" On signing up on the internet, I was confused about the Excess charges that I might incur. "
" I was confused about the Excess charges that I might incur. Having signed up to a deal that included excess protection, the desk recommended that I should pay more "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JULIET - 22 June 2018
" Overall it was good but ended up paying for breakdown which I'm not sure I really needed but I felt under pressure "
" Had to pay additional monies on arrival which is deceiving. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 22 June 2018
" Sadly the experience i had with record go has given me nothing to judge Auto Europe by . "
" Once we landed we had to wait nearly 2 hrs with a 1 year old child in the airport before we even got to the desk, at the desk i was informed that i could not use my partners credit card to cover the 1400 euro so i had to pay an additional non refundable charge on my debit card so i could take out their insurance even though i had paid the £40 insurance through Auto europe. If i didnt pay this charge they would not let me have a car. At this point i had had enough and just paid the fee so we could leave. When i went to collect the car i was told i did not need to check the car as i was covered by the insurance, i did check the car and found numerous additional faults on the car that weren't marked on the sheet. This resulted in another 30 min wait until they rechecked the car and marked on all the faults i had found. Overall i was very disappointed with record go and will not be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by ROGER - 21 June 2018
" Pleased with the hire experience. "
" Competent at reception. Did not attempt to sell me excess insurance for which I was aready covered. Return was also seamless. Pleased with the hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RUSSELL - 19 June 2018
" Quick, easy and Cheap "
" Great little car, a few dents and scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DIANE - 18 June 2018
" Easy to book and no problems with either auto Europe or firefly "
" As always, nice small car, exactly what I wanted & Firefly staff helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 18 June 2018
" Excellent service "
" Friendly staff with a very smooth pick up and drop off. The staff could not have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HAROLD - 18 June 2018
" From the moment you collect your car to when you drop it off back at Avis you drive with out worry. "
" I can always rely on Avis to provide a good car for my holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEITH - 17 June 2018
" VERY large queue at the airport desk and not all positions manned by staff. Excellent quality of car though and very good price "
" VERY large queue at the airport desk and not all positions manned by staff. Excellent quality of car though and very good price "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HELEN - 17 June 2018
" Auto Europe all good. Record horrific. "
" Disgusted ..... charged €40 extra as ticket taken from counter for rental at 11.06 May have swindled me out of €40 but they have lost a customer for life (and the story will be related hundreds of times to other prospective renters) Out of interest, I will be back in Alicante airport within a fortnight and will make sure I book with another company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOERGEN - 17 June 2018
" It was more that 1 hours to get the car, standing in the que by Centauro :o( in the middle of the night ! Give the possibility to buy fast track. "
" It was more that 1 hours to get the car, standing in the que by Centauro :o( in the middle of the night ! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ROBERT - 14 June 2018
" Auto Europe staff were helpful in notifying Centauro of flight delay although the flight number was on hire request to Centauro who should have monitored the flight time of arrival. "
" Had flight delay of 2 1/2 hours due to French air traffic control. This resulted in getting to Alicante after 12.30am and incurring a 40 Euro extra charge for out of office hours. Other passengers on my flight who booked car hire through another hire company did not incurr this out of office charge. Therefore very disappointed with Centauro other this extra charge. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by EWEN - 14 June 2018
" None apart from the penalty regarding the fuel "
" I was given the car with 1/2 a tank of fuel and paid 40.00 Euro. I was told this would be refunded if returned with the same amount of fuel. I returned the car maybe 45% full and was only refunded 11.00 Euro!! I appreciate that I miscalculated and returned the car with maybe 3-4 litres less but I shouldn't be penalised 29.00 Euros!!! I'm really quite angry "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KIRSTY - 13 June 2018
" Very helpful "
" Straight forward with no problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by STEPHEN - 13 June 2018
" Easy to use website is good and like emails with promotions "
" Great service and price the only thing that we weren't happy with ok rent a car is that they have increased their excess retainer on credit card to €1,050 from €600 we have used them Di ce they opened last March and we have 2 more trips booked to our holiday home in August and November and are now considering going elsewhere as their rates are increasing quite a bit over the last year and excess now becoming too much "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAHAM - 12 June 2018
" Auto-Europe : quick and easy. "
" Very keen to sell additional insurance. Horrific excess charges (not a problem as I have an annual policy) and not including roadside assistance is unnacceptable - the call-out fee is EUR400, even though a breakdown is likely to be their fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by VALERIE - 12 June 2018
" Trouble free "
" Very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 11 June 2018
" Very disappointed that We arranged to hire an Octavia via AE, only to be told by Internet rep that they did not stock that model! Car provided was smaller and inadequate for our needs. Only alternative offered was a BMW at €20/day extra!! "
" Quietly efficient and friendly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by BEVERLEY - 10 June 2018
" Have used firefly for 5 years or more, very happy with there service "
" Good service, car not as good as normal, but was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MICHAEL - 10 June 2018
" n/a "
" The young lady who looked after us was excellent, trying to up sell, but not aggressive, like some of the companies you use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JASON - 09 June 2018
" Auto Europe always provide the best quotes "
" I am a regular traveler to Alicante and always use Gold Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 09 June 2018
" Collection, return and car were all fine, just shame we didn't have air conditioning which was needed in May/June in Spain! "
" Pickup was fine, car was nearly new and in pristine condition, only shame it had no air conditioning. Hiring a car in summer in Spain a/c is essential and we didn't realise we didn't have it until we were on our way. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JENNIFER - 23 May 2018
" ok. "
" why is there always a problem with excess insurance? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARGARET ANNE - 19 May 2018
" the excess amount is far too much. cars often have small amounts of damage which presumably previous customers have been charged for, but for which repairs have not actually been carried out autoeurope used to offer zero excess and free second driver. why do you no longer offer this? "
" the excess amount is far too much. cars often have small amounts of damage which presumably previous customers have been charged for, but for which repairs have not actually been carried out "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ALISTAIR - 18 May 2018
" N/a "
" N/a "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 17 May 2018
" Easy to book and we got exactly what we ordered. Would be happy to use again. "
" the wait seemed long but was probably about 10 minutes. The counter clerk was efficient and although she offered all the upgrades, did not push to much when we refused them. The car was clean and what we ordered. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JENNIE - 16 May 2018
" Prompt and friendly service from car hire staff. "
" Simple and convenient booking process. Good Quality car. Friendly service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CATRIONA - 16 May 2018
" See 3 above "
" My experience with car rental suppliers in Alicante is much less of a daunting experience now that I have had a few car rentals 'under my belt'. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICHOLAS - 16 May 2018
" C "
" The "Full to Full" policy is NOT Full to Full, yet that is what I booked "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 16 May 2018
" It all worked very well. "
" It all worked very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 15 May 2018
" faultless start to finish "
" A bit slow to check the car out but everything else first rate , no pressure to take there excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 15 May 2018
" Also found damage to nearside sill several days after accepting car. Not listed on damage chart and was difficult to see as very low down at nearside jacking point. Took photos etc after reporting it to HO. "
" Pressurised into taking out break down cover with lots of threats about what would happen if I did not. I gave in in the end which cost an additional 80 euros. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JENNIFER - 15 May 2018
" please see above. "
" Everything was great, but I bought the extra insurance when i made the booking thinking it was with Centauro, only to find on collection it wasn't and Centauro tried to sell me more insurance, which I turned down. However they did make it sound like it was very serious not taking their insurance. This should be made very clear when people are making their bookings in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRIS - 14 May 2018
" Next time I'll make sure I'm booking through a company I know to ensure a better quality vehicle. "
" The car was really shabby - missing trim, dents, and the entire rear windscreen wiper had been ripped off. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by VICTOR - 13 May 2018
" Worth considering although off airport "
" Good to deal very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DANIEL - 13 May 2018
" Very easy to book, very helpful "
" Very easy very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 13 May 2018
" The car rental went very smoothly .The full to full fuel method is much simplier "
" pleasantly surprised service much improved since i used them previously "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KAYE - 11 May 2018
" Hassle freee "
" Used them on numerous occasions and always hassle free! Not to be said for some of the other car rental companies that we now avoid. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JESSICA - 08 May 2018
" Very good value for money "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARIA - 05 May 2018
" Very happy with the services and very prompt "
" Very happy with the service from everyone "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 05 May 2018
" Very good value car rental talk, good service and no hassle!! "
" Friendly, efficient and not too pushy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ROBERT - 05 May 2018
" Ordered a car with a/c, but when I got to the car, it didn't have it, too far back to the terminal to complain!!! Drop off very quick and professional. "
" Ordered a car with a/c, but when I got to the car, it didn't have it, too far back to the terminal to complain!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by MICHAEL - 05 May 2018
" Good service from Interrent on this trip continuing the servicr I have previously had from Interrent in both Spain and UK. Would recommend "
" Once again excellent service from Interrent. The pockup and dropoff were quick and easy and all the staff both at counter and in the car parl were efficent, friendly and informative. The score of 9 for the condition of the car was only die to the fact that the outside of the car was a little dirty when picked up and could ideally have been washed better before pickup. Not a big issue. Have and wouls continue to recommend Interrent to friends as they are my preferred car hire company based on my previous experence in both Spain and UK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by IAN - 03 May 2018
" Very good service with competitive prices over a range of providers. "
" Very good and reasonable price. Car service warning kept flashing which was a little disconcerting! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANN - 03 May 2018
" Very good experience. "
" Arrivals staff were pleasantly friendly explaining details in good English. A pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JANE - 02 May 2018
" brillant "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FIONN - 01 May 2018
" I just want my deposit money back. Everything was great and the car was dropped back and my doc stamped. I was told I'd get my money in 24hrs and this was a month ago "
" They won't return my money and ignore my emails. My credit card is in arrears now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FRANCESCA - 01 May 2018
" Easy to use and to make amendments online "
" Efficient, courteous, good value for money "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 01 May 2018
" X "
" To much time spent trying to sell me insurance, which I already had. No help volunteered as to how to get onto main road. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 30 April 2018
" Nothing stands out which shows it was a good experience "
" The staff are the difference between firefly and other renters "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GRAHAM - 30 April 2018
" Hard sell when picking up and lies when dropping off. "
" As extra insurance cover was not taken they made sure that there was damage to the vehicle upon return. Something they also done to the customer in front of us. In the same place as well. Would never use again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by BRIAN - 29 April 2018
" Nothing to complain about which means rental went well "
" No problems, as it should be, staff were good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GERALD - 28 April 2018
" Have used Auto Europe before on many occasions . This has been worst! In addition we are following up with AE as we have been charged twice! "
" Car was very poor. 60,000 on clock, considerable body blemishes indicated on documentation and difficult to locate any others on collecting car as so many indicated! No Ariel so radio not working, rear wiper missing. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by PETER - 28 April 2018
" No problem with Auto Europe but do not wish to use Firefly again after our very shoddy treatment. "
" Very disappointed with Firefly. Was charged 42.75 euros on returning the car as they said the petrol tank was not full! I had filled the tank up and it was completely full and showed the receipt to the agent. He said it was 8 km short of petrol!!! To charge me over 45 euros is disgusting. I had only just come out of hospital the evening before and was eager to fly home. Never use them again or recommend them. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by DAVID - 27 April 2018
" You must make the insurance cover clear to both the customer and the rental company at the time of purchase so you don't get last minute pressure at the pick up pint "
" Car very good - virtually brand new Price good - but only when you include the free additional driver However - we were bamboozled at the collection desk about the need to take out extra insurance at a cost of £140! We thought we had booked premium cover which took care of all the extras they were talking about but we had to argue and still ended up paying £14 for extra breakdown cover (just for peace of mind) which were weren't convinced we needed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAREK - 27 April 2018
" Good prices. Quick to answer the phone and friendly staff. Good range of choice. "
" Wiber uses a shuttle service and the wait at the airport was far too long. It was a full tank return contract and in spite of the tank being full on return a proper refund was not given by Wiber. The car had serious bodywork damage including a badly damaged passenger door. After driving a few kilometers I noticed the steering pulling to one side and had to stop at a garage to pump up the tyres. Wiber's base is quite far from the airport and there are no signposts. On pick up you have to be very careful to photograph every single part of the car from different angles. Overall I have much better experiences with the in-airport companies and would not use Wiber again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by FIONA - 27 April 2018
" Email with voucher didn't arrive after booking - when I phoned call was answered promptly and call operator was extremely helpful and firendly. "
" Heavy sell of extras when picking up car - tried hard to persuade me to take out all sorts of extras which wasn't ideal but otherwise good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 27 April 2018
" I have no complaints about Centauro The fuel practice they are now using is out of order and an inconvenience to Customers. "
" my requirements was for a full to full fuel capacity but later realised that it was only a part filled tank. Prior to entering airport I filled it to the top & then complained regading the differance...Was advised to contact cust. services. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by RODERICK - 05 July 2015
" very good experience "
" They were very professional. The best hire car company I have dealt with. "
ALICANTE, ES - Reviewed by ROY - 05 July 2015
" was unable to print off coupon and had to pay again for insurance as i had no proof i had already paid and had to wait over 4 hours at airport as the car provider was not on e-mail. Disgusted!. "
" wouls not accept we had already paid for full insurance and said we had to have there insurance or £600 on a credit card which we did not have thats why we paid you before we went, will expect a refund as we were given incorrect information and had to pay twice. If you do not respond to this complaint i will use social media to make sure any future customers are aware of this rip-off. DISGUSTED. "
ALICANTE, ES - Reviewed by DAVID - 05 July 2015
ALICANTE, ES - Reviewed by ARTHUR - 04 July 2015
ALICANTE, ES - Reviewed by GRAHAM - 04 July 2015
" Rented on full-full basis, they take the money on your card for petrol but do not reimburse full amount. Car was running rough "
ALICANTE, ES - Reviewed by RICHARD - 04 July 2015
" Each time I book, we get the crappiest car available. "Hyundai i10 or similar" results in a beaten-up fiat panda when the car rental park is full of nicer cars. Why? "
" 40 our of hours charge. Why? "
ALICANTE, ES - Reviewed by MOIRA - 03 July 2015
ALICANTE, ES - Reviewed by BERNARD - 03 July 2015
" Very good no problems "
" Very good car and service, but very long wait to collect car due to big queue at counter. "
ALICANTE, ES - Reviewed by DAVID - 03 July 2015
" Very good as always "
ALICANTE, ES - Reviewed by DOMINIC - 02 July 2015
" Although opted for the "Zero Excess" package, was charged again for no CDW by Firefly therefore more than doubling the cost of hiring - not impressed. I contacted customer services yesterday on return from Spain - waiting to hear "
" Double charging for no excess insurance - fairly dismissive when challenged. Was told the insurance I bought through Auto Europe was "not our insurance". Interesting concept as Firefly are not an insurer. "
ALICANTE, ES - Reviewed by CATHERINE - 02 July 2015
ALICANTE, ES - Reviewed by MICHAEL - 01 July 2015
" My name is apparently identical to an individual who has defrauded Auto Europe sometime in the past. As such it is impossible to make a booking directly through your website via the Topcash.co.uk website. Although I am keen to continue booking my car hire through Auto Europe I am somewhat chessed off with having to go through the booking process by phone. This is the only way that I can get the 7.35% cashback that Topcash.co.uk. I believe if Auto Europe were as keen on Customer Service as it says it is it would resolve this issue in my favour. Other than this annoying and continuing issue AE would be my 1st choice Car Hire Provider. "
" RecordGo have been my preferred car hire company in Alicante for many years. However tey have now increased their deposit block on credit cards from 600 euros to 950 euros which I consider totally unjustified and will therefore be avoiding them in the future. Furthermore all staff are now provided with tablets to check on every mark that is evident on the vehicle. Yet another attempt to extract more euros from the punter by way of their so called 'Comfort Plus' insurance. I am not a mug so I take out my own annual excess insurance to cover this but it shows to me what this company is now about. Will be avoiding in the future. "
ALICANTE, ES - Reviewed by STACEY - 01 July 2015
" Picking up the car seemed to take forever, there was only 1 guy on the desk, the queue wasn't really that long (only maybe 5 people in front of us) but it seemed to take a while for some people to get sorted and others would go through fairly quickly, they should have an additional person on the desk for busy periods. "
ALICANTE, ES - Reviewed by PETER - 29 June 2015
" they conned me out of 106euffor ins when I had my own ins "
ALICANTE, ES - Reviewed by GARY - 29 June 2015
" We have a concern about the upgraded insurance we took. with Firefly, Upon arrival they told us the cover was not enough . We were advised to take more cover is case of damage to the vehicle. The cost was an extra 120 euro. We got a car with so many scratches it was impossible to know when they occurred, we would not have been able to prove this upon return if challenged. Day 4 - the vehicle would not start, we contacted the rental company who responded quickly and a recovery vehicle took us back to the airport to exchange. Our policy was full to full, but we could not drive the car to a station, it was on the back of a tow truck. Firefly intended to penalise us. This was rectified - new car supplied with no further issue. "
" upgraded insurance policy - not clear nor good value, ended up buying another at 120 - response to breakdown quick and painless negotiations at the hire desk to get another car - ok, except they wanted to penalise us for tank not being full - even though we could not physically drive the car to a station. We rectified that. We have used firefly in the past with no issues. "
ALICANTE, ES - Reviewed by DAVID - 29 June 2015
" Perfect from begining to end, many thanks "
" Excellent Service and cars "
ALICANTE, ES - Reviewed by IDRIS - 29 June 2015
" Easy web site to use, could do with less email adverts/spam (perhaps once a month). Not sure how integrated the offers are between yourselves and Centaur - see Centaur comments. "
" We took the options for full/full fuel and full insurance with Auto Europe - the vendor (Centauro) said we had to keep fuel receipts for fuel to prove we had filled the car and withdrew e110 refundable if they decide that the car is full of fuel - they also charged e950 refundable deposit for the car for full insurance and that I would have to take the case up with the agent (you) if there was a problem with car. Centauro's position made me nervous and I am more likely to just take the basic hire from yourselves in future and take a different fuel and their insurance option next time. "
ALICANTE, ES - Reviewed by SAU ON - 28 June 2015
ALICANTE, ES - Reviewed by CHRIS - 28 June 2015
" Very good "
" Very good "
ALICANTE, ES - Reviewed by IVAN - 28 June 2015
" The compulsory additional insurance of E192 was three times the cost of the car hire. Will not hire a car again unless the insurance cost is reduced "
ALICANTE, ES - Reviewed by ROBERT - 28 June 2015
" Good reliable company which I have used several times. "
" Cars always clean and tidy inside and outside "
ALICANTE, ES - Reviewed by GARETH - 28 June 2015
" I found the whole process very easy. The staff at Record Car hire were very helpful, even when I had to return the vehicle with a gear problem. Keep up the good work! "
" I had to return the first vehicle with a gera problem. The staff could not have been more helpful "
ALICANTE, ES - Reviewed by NORMA - 24 June 2015
" Thought id booked Gold car not till I got to pick up realised it wasn't. Needs to be clearer who the car is with. Clicked on gold car. Got interrent "
" Very pushy about taking extra insurance . I have yearly one as I rent in Spain a lot. Car had the rental company printed on number plate as well as a sticker on the back .I always remove the sticker as Spanish police recommend you don't advertise your driving a hire car .As a woman on my own I don't want a car advertising I'm a target for crime. On returning the car unlike Gold car were you just return the keys this company gave me the third degree .Checked it inside and out , checked mileage ,even though its unlimited , didn't take my word or his eyes on it being full of fuel but wanted to see the receipt and asked were I bought the fuel ..Then let me go after a good 10 mins and signing a form . Wouldn't want car from this company again . "
ALICANTE, ES - Reviewed by BRIAN - 24 June 2015
" We were charged 100 euros for fully insuring the car hidden cost, unacceptable "
" Hidden cost of 100 euro we thought we were fully comp already "
ALICANTE, ES - Reviewed by DOUG - 24 June 2015
ALICANTE, ES - Reviewed by GERARD - 24 June 2015
" As we have our own extra insurance for rental cars we are constsntly put under pressure to take extra insurance which we have bought before we rent a car, so this can be time consuming at the rental desk. We insure we are fully insured beforehsnd for a rental car thanks "
" So far all the cars have been great, only once when we got home we foubd they had charged us couple hundred pounds extra for insurance we fid nlt request Overall happy to use firefly. "
ALICANTE, ES - Reviewed by MICHAEL - 24 June 2015
ALICANTE, ES - Reviewed by JOHN - 23 June 2015
" I had an insurance issue at Alicante and despite numerous Emails I have failed to receive a satisfactory answer. The arguments still go on. "
" Same comments as above. The insurance issues were with Record "
ALICANTE, ES - Reviewed by ALLAN - 23 June 2015
ALICANTE, ES - Reviewed by GARY - 22 June 2015
" Great service thanks "
" Paid for full tank of fuel 110 euro. So waiting to see if I get a partial refund before i rate!!! "
ALICANTE, ES - Reviewed by CLIVE - 22 June 2015
" did what it said on the tin "
" no problems at all very satisfied "
ALICANTE, ES - Reviewed by MARTIN - 22 June 2015
ALICANTE, ES - Reviewed by JAMES - 21 June 2015
" Brilliant system at Alicante Airport, very smooth collection and return. "
" Excellent service, price. "
ALICANTE, ES - Reviewed by LYNNE - 21 June 2015
" No explanation given about the car at all, just passed a key and told to collect the car. Nobody handed over the car or explained the controls etc. the interior carpets were threadbare and the floor bodywork was showing through (about 12 inches of carpet missing) !! "
" Not given any explanations about the change in car from the one I requested, I think I was downgraded NOT upgraded just asked for my credit card ! Hand back was a farce, I asked for an inspection and confirmation that the car had a full tank of fuel only to be told they don't bother!! I really hope they refund the full tank of fuel as I've taken photos of the petrol gauge!!!! Never again will I use Record. "
ALICANTE, ES - Reviewed by MICHAEL - 20 June 2015
" Pushy sales, trying to sell the extra insurance 😎 "
ALICANTE, ES - Reviewed by DANIEL - 20 June 2015
ALICANTE, ES - Reviewed by KEITH - 19 June 2015
" The car was very well worn but ran without any problems maybe a little t l c would help :/ "
ALICANTE, ES - Reviewed by JOHN - 19 June 2015
" I was under the impression that I had paid in full for the hire of a car with cover insurance. When I arrived at the Record desk I was informed that I had not got insurance only the brokers cover which was not insurance and would leave me liable in the event of damage or loss of the vehicle. They provided me with the necessary full insurance at a cost of 199 Euro.They told me to contact your office to request a refund for the the excess amount which the said did not cover me. On contacting your office a refund was refused. This situation is very confusing and should be made clear at the time of booking. Also Record should be fully conversant with whatever insurance you are supposed to be providing, their only advise was claim back the exces "
" They should be made aware of exactly what you are providing. They were adamant in saying insurance should only be taken out at at their desk and not paid to a broker that they say cannot insure the vehicle. "
ALICANTE, ES - Reviewed by ANDREW - 19 June 2015
" I have never had a problem with Auto Europe "
" Hello, I collected my car in Alicante And paid the 62,50 pre fueling charge,Which was fine. The attendance then tried to sell me insurance,Which i refused but he was then quiet aggressive but i insisted i did not want it. On Wednesday i refuelled my car and returned, I have just got my car statement, I got a full refund for my fuel but On arrival i was charged 102.50 rather than 62,50 i was told, I have no explanation what this 40 was for and I would like to know and also have it refunded, Im very angry that i was deceived in Alicante. Regards, Andrew "
ALICANTE, ES - Reviewed by ELAINE - 18 June 2015
" I will make all my friends and acquaintance know that you need book direct with the car hirer company and not via auto-europe as this is a con.Having thought I'd paid for car hirer & excess insurance, on collection of car I needed to pay another £96 excess insurance "
ALICANTE, ES - Reviewed by TERENCE - 17 June 2015
" Very efficient operation. Good website. Good Prices "
" Service Desk polite and helpful. (English spoken) There was NO Pressure selling for additional cover. Car was checked immediately upon return and a zero invoice issued as proof that condition of car was returned FULL of petrol and undamaged during use. Very professional Operation (the best I have experienced for many years) "
ALICANTE, ES - Reviewed by JESSICA - 17 June 2015
" processed my refund immediately! great "
ALICANTE, ES - Reviewed by CHRISTOPHER - 16 June 2015
ALICANTE, ES - Reviewed by MICHAEL - 16 June 2015
" The website does not show all the extras before booking "
" Girl could not explain what the Go Pack charge was for of 39.99 euros but would not delete it from invoice. The comfort Plis waiver of 148 euros was hidden in the small print. "
ALICANTE, ES - Reviewed by CHRISTOPHER - 16 June 2015
ALICANTE, ES - Reviewed by DARREN - 15 June 2015
" Extra local charges over 150. Will never use booking agent again and please remove my details from your mailing list immediately! "
" Felt like I was being robbed as was made to pay for insurance, petrol and additional costs despite ticking all inclusive on website! "
ALICANTE, ES - Reviewed by JOHN - 15 June 2015
ALICANTE, ES - Reviewed by WAYNE - 15 June 2015
" Staff were fine but the car was a bit battered, scratches every where and stained seats. Tried to push me on to a bigger car which is normal but then 20 euro a day for excess insurance???. The car was only 37 euro for the week a Fiat 500. Excess Ins seems a bit of a con. Charge more and accept that some damage may happen. "
ALICANTE, ES - Reviewed by DAVID - 15 June 2015
" The car they gave us had so many marks and scathes on it it took ages to check it and it was dark in the carpark that it was very difficult to spot all of the damage. "
ALICANTE, ES - Reviewed by MICHAEL - 14 June 2015
" Didn't have my car type I ordered and paid for yet when at airport there were 12 parked plus the booking wasn't made correctly as record had no knowledge of my booking and the booking number didn't tally and was clearly with a different company plus the Ford cmax or similar which I asked for yet again wasn't available and we were left with an awful skoda which windows didn't work and had very high mileage and yet again when I looked in the car park there were over 15 cmax or similar and yet is a first come first get philosophy!!! Never again with auto europe "
" Clearly had ample cars which I'd booked and I W's first in queue never again "
ALICANTE, ES - Reviewed by SANDRA - 14 June 2015
" Overall, fine experience but we had to wait almost an hour for a children's car seat despite it being on our booking that we would require one. "
ALICANTE, ES - Reviewed by MICHAEL - 14 June 2015
" Booking procedure great. However we booked the car on a fuel policy of full/full. We asked for assurance from you we would not be charged for the fuel in the car and you e mailed us to confirm this. We were told we had to pay 90 euros for the fuel which is vastly over charged. When we challenged this the reply was this is Spain so had to pay. If we return the car we would have to produce receipts for the fuel and they would refund less 20 euros service charge. We were staying 50 Kms from the airport so it it made matters worse. "
" See above "
ALICANTE, ES - Reviewed by PAUL - 14 June 2015
" For some reason the online booking was not straghtforward this time and I needed to do it via a phonecall.This was fine , the lady i spoke to was very efficient but it was less easy than other times I have used Auto Europe for that reason. It seemed more difficult this time to completely understand the insurance issues. "
" The care was perfectly serviceable and a good performance and suitable.It was though for a relatively new car quite badly marked with multiple minor areas of damage. Despite taking supa cover with Auto Europe they still managed to convince me I needed to take their insurance as well. I realise I probably didn't need to but wasn't willing to take the chance. I think in future what I may do is only to take insurance sold by the hire company , and go for a cheaper rental contract. It was an irritating start to a great holiday.Otherwise collection, return , refund of tank deposit etc was fine. "
ALICANTE, ES - Reviewed by ANDREW - 14 June 2015
ALICANTE, ES - Reviewed by PAUL - 12 June 2015
" at the check-in desk there was a hard sell for their own insurance. seemed to take quite a while to basically just check us in. when we got to the pick-up point there was a reluctance to come and inspect the body work etc regarding the exsisting scrapes and marks etc but as there were numerous small scrapes it was difficult to really know what was already registered on their damage form . their attitude was a bit dismissive as to why we were so bothered but in the past we have been caught with charges for marks on the wheel trims. on returning the car it was cheched over whilst we were there and given the OK though i would have liked them also to confirm that the petrol tank was also completely full which they did not. "
ALICANTE, ES - Reviewed by JIM - 12 June 2015
" Good service, used many times and will continue dispite the poor local service "
" Booked many months in advance and required an automatic due to problematic left leg. Arrived on time and was told "the only automatic has broken down" !! Despite remonstrating the best they would do was offer a upgraded manual. Totally ruined the holiday as it restricted how far I could drive so missed out on many planned trips. Also tried to sell me local insurance at around 100Euros which I didn't need! Would never use them again. "
ALICANTE, ES - Reviewed by TREVOR - 11 June 2015
" Downloaded the voucher from your Web site on checking through the small print, found that I would not be forced to buy the top up insurance because i would not 75 years old.Lo and behold on getting to the Record rental desk in Alicante I would have to buy top up insurance or they would not supply the car, I showed him the small print on my voucher he then downloaded an Auto Europe voucher on his computer and the same age related statement on his voucher it said the age 70 required top up insurance.My contract with Auto Europe is as stated on my voucher and not on the voucher downloaded at record desk, I therefore require refund of the payment that I was forced to pay to Record which amounted to 191.99 euros,Thanking you. "
" It seems that Record acted on the rules supplied to them by Auto Europe, so the fault seems to land at the feet of Auto Europe. Thanking you for an early resolution to my problem.I would like also comment on the cost of this so called Comfort Plus waiver of 191.99euro for 25 days hire amounting to an a annual cost of over 2,300 euro some comfort in that then, for someone who has driven for over 45 years without mishap of any sort. "
ALICANTE, ES - Reviewed by JULIAN - 11 June 2015
" the car i was given had a lot of body damage, this being large dents , scratches and areas of missing paint. I found it difficult matching these areas with the damage marked on the damage identification sheet. I had to go back to the car hire office several times for clarification,this did not fill me with confidence with regards to the 1200 euro blocked payment taken on my credit card. with this in mind on returning the car I wanted the car hire staff to check the car and to check that i had returned the car full of fuel, they were not prepared to do either, my concern with this is this could cost me money if the staff did not do the body damage and fuel check correctly and possibly honestly. "
" see comments above "
ALICANTE, ES - Reviewed by PAUL - 11 June 2015
ALICANTE, ES - Reviewed by ROGER - 10 June 2015
" The vehicle had so many marks and scratches that I stopped trying to note them all. That said the pick up and drop off was trouble free and the car made it through the 29 days "
ALICANTE, ES - Reviewed by MICHAEL - 10 June 2015
ALICANTE, ES - Reviewed by MAUREEN - 10 June 2015
" Lack of correct information when asked how to extend a rental. Money taken from my account on the day of pick up and not refunded and another £118 taken from my account five days after rental terminated with no invoice or notification and 15-20 business days untill an initial reply expected. "
" As above, money taken from my account on pick up. Not for fuel as i have credit card statement on drop-off days to confirm fuel purchased. No interest when i reported theft from car, no form to fill to confirm. When i asked the second person about it she said didn't matter. Over £118 taken from my account five days after car returned with no explanation. "
ALICANTE, ES - Reviewed by MICHAEL - 10 June 2015
" Very happy with Auto Europe's website and booking system - good price comparison and easy process. "
" Centauro at Alicante airport not a good experience - long queues (50 mins), rather officious staff and insistence that I pay for a full tank of fuel up front which would then be credited if returned full - that's the first time I've had to do that on a 'return full' deal and I will be interested to see my credit card bill in due course! Next time i'll try Europcar or Budget even if it's a tad more expensive. "
ALICANTE, ES - Reviewed by ANTHONY - 09 June 2015
ALICANTE, ES - Reviewed by MICHAEL - 09 June 2015
" It was worth paying a little extra when we saw the size of the queues for other car hire companies! "
ALICANTE, ES - Reviewed by JAMES - 09 June 2015
" Regarding Insurance cover. Find this confusing between excess and no excess on quotes and also explanation of what insurance covers and does not cover. Find companies when collecting car can sometimes make this more confusing still as they try to sell you additional full cover. "
" Be good if more clarity with regard to what insurance covers. Surely it would be a better product if comprehensive insurance was built in automatically to the quote rather than a daily charge for the extra full cover. "
ALICANTE, ES - Reviewed by ANTONY - 08 June 2015
" Very efficient and good value for money with no hidden charges. Would recommend and will be using again in future visits in Spain "
ALICANTE, ES - Reviewed by VINOD - 08 June 2015
" Took out Super Cover and was informed it was not valid and was 'bullied' into taking out additional cover. "
" As above - Took out Super Cover and was informed it was not valid and was 'bullied' into taking out additional cover. "
ALICANTE, ES - Reviewed by PATRICIA - 08 June 2015
" All information good and easy to see choices of cars. "
" The staff do their job but just a couple of concerns one feel the option to increase cover rather pressurised in the sense that it should be included automatically to a point within the price also we were told something about cover and changes and things are not going to be included of which have been but it is now going to be different from June not at all sure what was ment by this so clarification would be welcomed in this area as it is all down to peace of mind, money and knowing exactly what is or not included when hiring a car so a feed back to that would be appreciated thanks. "
ALICANTE, ES - Reviewed by DAVID - 08 June 2015
" Tucked up AGAIN re insurance! Forces into paying added premium OR leave 1000 euros in case of damage!! Told originally when booking car on internet that all this would be included. Same old scam! Also had to pay forFULL tank to return empty! Came back with half a tank and of course no refund!!! Told by Divalia I should have booked direct with them? Car was great no prob there. "
" Good no complaints. JUst this question about insurance and petrol. Told by Drivalia that they only require a full tank on return which of course is much fairer. "
ALICANTE, ES - Reviewed by COLIN - 08 June 2015
" long queues due to lack of staff and trying to sell unwanted insurance "
ALICANTE, ES - Reviewed by DALE - 08 June 2015
" Admin at airport was very slow ,took us at least an hour to get car "
ALICANTE, ES - Reviewed by DAWN - 07 June 2015
" Good and efficient booking service. "
" The car was old and had lots of scratches and during my hire the servicio warning came up. I saw many Centauro cars during my hire period and they all were in good condition and newer. Why did I get this car? I have another booking for August - I hope to have a better experience then. "
ALICANTE, ES - Reviewed by ADRIAN - 06 June 2015
" I tried to change the pick up time and the computer said no so I had to phone in,. but the guy was helpful. "
" Initially quite frosty at the desk but charming after 5 mins, offered an upgrade that I should have taken, on reflection it was a bargain. "
ALICANTE, ES - Reviewed by CHRISTOPHER - 06 June 2015
" Don't like the way firefly try the hard sell with the insurance once you arrive in Spain. They make you feel like you have to have it and you get a cold/frosty attitude once you tell them you don't want or need the extra insurance "
ALICANTE, ES - Reviewed by BEVERLEY - 05 June 2015
" Staff very helpful when we found a better deal after the original booking. "
" Service picking the car up very good, did not have to wait more than 20 mins in airport. When returned with car member of Firefly staff waiting to check car over, taken into office with orig contract, refund on petrol copy of contract with refund on petrol and confirmation of balance to pay on credit card. Will use Firefly again ( as in last 3 years). "
ALICANTE, ES - Reviewed by PAUL - 05 June 2015
" Make it clear to the company providing the vehicle that full payment had been made. "
" car was a smaller size than was booked. Car body outside very tatty. No one came to check the vehicle before or after use. Staff very friendly "
ALICANTE, ES - Reviewed by DAVID - 04 June 2015
" Happy with everything about the car "
" Have used before also very happy "
ALICANTE, ES - Reviewed by EMMELIE - 02 June 2015
ALICANTE, ES - Reviewed by NICK - 02 June 2015
" . "
" Pick up and drop off staff very good "
ALICANTE, ES - Reviewed by CHARLES - 01 June 2015
" A better understanding with your insurance policy Would use you again And recommend you Thank you "
" bad points waiting time to collect vehicle over 90 minutes In a queue with children , Plus they tried selling me there own insurance after I told them I had took full cover with auto they tried putting me of your insurance, Good points very nice vehicle and clean. "
ALICANTE, ES - Reviewed by PAUL - 01 June 2015
" Speed hire desk, felt sorced into additional insurance at 140 Euro's as they had set the insurance excess at 1500 euro's "
ALICANTE, ES - Reviewed by RICHARD - 01 June 2015
" Excellent service from Auto Europe, had a bit of pressure from Drivalia to take their insurance cover but apart from that the experience was very god. "
" Felt pressured by Drivalia to take their insurance cover but apart from that the experience was very good. "
ALICANTE, ES - Reviewed by BERNADETTE - 31 May 2015
" I was not happy that I had to pay an additional 212.94 euro. 80.00 euro for a tank of fuel and 132.94 euro for comprehensive insurance. "
" When you leave the vehicle back if there is still petrol in the tank you should be credited for it. "
ALICANTE, ES - Reviewed by BERNADETTE - 31 May 2015
" Not pleased as we were told by the company RECORD if we dident take fully comprehensive on the vehile there would be a 1900 euro excess should any thing happen to the vechile. "
ALICANTE, ES - Reviewed by JACQUELINE - 30 May 2015
" Very efficient and easy to use; definitely recommend "
" Minimal queues, great service, would recommend "
ALICANTE, ES - Reviewed by VISH - 30 May 2015
" I find very helpful staff. I have been using to book my car for Europe or Dubai for many years. "
" I was given the car I was told. Very clean inside out with low mileage car I had. I enjoyed the car. This time I did a lot fof long driving. I will strongly recommend rather I have booked again for my next holiday in couple of months time. "
ALICANTE, ES - Reviewed by ANNA - 30 May 2015
" I have used Auto Europe before and found you to be an efficient company however not happy with Centauro as have been charged an extra £152 for fuel and extra insurance which I thought was covered in the agreement with Auto Europe. "
" Not happy with Centauro as have been charged an extra £152 for fuel and extra insurance which I thought was covered in the agreement with Auto Europe. I was forced to pay the extra insurance or agree to a 850 euro excess charged to my credit card, which I was unable to do. Even though my agreement with Auto Europe stated nil excess. "
ALICANTE, ES - Reviewed by SIMON - 30 May 2015
ALICANTE, ES - Reviewed by DARRELL - 29 May 2015
" STOP CHARGING CUSTOMERS FOR EXCESS INSURANCE THAT THE RENTAL COMPANIES DO NOT RECOGNIZE I HAD PAY TWICE FOR EXCESS INSURANCE "
" AFTER WAITING 1 H 30 MINS TO BE SERVED I WAS TOLD THAT THE ONLY LEFT WAS A FIAT PUNTO NOT A FORD KA, I COULD UPGRADE TO OPEL CORSA FOR A EXTRA 10 EURO, IT IS A CON A MONEY SPINNING RACKET I HAVE HIRED CARS FOR YEARS AND HAVE ANY PROBLEMS LIKE THIS BEFORE. "
ALICANTE, ES - Reviewed by DAVID - 29 May 2015
" The car needed a service as indicated on display also there was a problem with one front wheel bearing or drive shaft it was knocking "
ALICANTE, ES - Reviewed by ANDREW - 29 May 2015
" Usual issues with money deposit,600euros, and the hard sell tactics of the car hire company. not a pleasant experience. "
ALICANTE, ES - Reviewed by JOSEPH - 29 May 2015
" good price an good car. service was also very good. nice to see a frendly lady at the desk. "
ALICANTE, ES - Reviewed by GRAHAM - 28 May 2015
ALICANTE, ES - Reviewed by KEITH - 27 May 2015
" The logistics charge - what is it for? 24Euro when the tank is filled before returning - confirmed by receipt, a shame to tarnish a great car hire experience. "
ALICANTE, ES - Reviewed by KEVAN - 27 May 2015
" Que at Alicante unacceptable and car not very clean "
ALICANTE, ES - Reviewed by GRAEME - 27 May 2015
ALICANTE, ES - Reviewed by JOHN - 27 May 2015
ALICANTE, ES - Reviewed by NEIL - 26 May 2015
" When I booked it said on documents that I had CDW then when I got to the airport and collected my car I needed to pay another 93 for collision damage waiver and 24 euros for handling fuel charge plus 16 for what they called a go pack which I was not told or explained about , with the fuel 80 the car hire was more than two flights from bristol to Alicante returns , not very good experience for my first time with auto Europe , so in all the car cost me and my wife nearly 300 for five days not good value . "
" As above . "
ALICANTE, ES - Reviewed by ALLEN - 26 May 2015
" Car aerial was missing, so disappointed there wasn't any audio entertainment. Otherwise very good and hassle free "
ALICANTE, ES - Reviewed by DAMIAN - 26 May 2015
" The vehicle (a Nissan 7 seater) was ok but had no A/C in the rear where it was needed most for my 5 month old son. Would someone be able to check the vehicle 5743 HWP as my father in law may have left his reading glasses in there in a blue case. We would happily pay to have them returned by courier. The car was hired through Centauro at Alicante airport. Many thanks in advance "
" See comments above re the lost glasses please... But also, there was over an hour wait to collect the vehicle with only 2 staff serving!! "
ALICANTE, ES - Reviewed by ROBERT BEANLAND - 26 May 2015
ALICANTE, ES - Reviewed by ROY - 25 May 2015
" Full marks for the way my booking was dealt with. The guy who dealt with me on making the booking on 28 March ( I think ) was really good. Got me a good car at a very good price. "
" Neither helpful nor unhelpful.Just processed my booking and car hand over with minimum of interest.But I am used to the way the car rental staff behave. "
ALICANTE, ES - Reviewed by STEVEN - 25 May 2015
" Great call centre, accessible all times of the day and night. Very helpful staff. "
" Good customer services, went for the return full tank of fuel option. Still waiting for my refund on the full tank of fuel, but only just back 36 hours ago. Good English speaking Agent . local deal done on car upgrade for minimum expense "
ALICANTE, ES - Reviewed by MALCOLM - 25 May 2015
" it would be good to get a special discount as we hire in Alicante 5 or 6 times a year from on company rather than going to several different ones for the best price "
ALICANTE, ES - Reviewed by SHEREE - 24 May 2015
" Very big queue and took 2 hours to collect car, was then quite a while at the desk as the woman had to ask for help in processing the car to me. Charge for fuel was quite high I thought. "
ALICANTE, ES - Reviewed by RONALD - 24 May 2015
ALICANTE, ES - Reviewed by DAVID - 24 May 2015
ALICANTE, ES - Reviewed by JEREMY - 24 May 2015
" Focus was a bit old and didnt have any hubcaps but it went ok "
ALICANTE, ES - Reviewed by BARRY - 24 May 2015
" I found a friendly efficient service at your pick up point at in the Alicante Airpoint, so much so I shall be using your services again very soon. "
" What about a discount then, would be appreciated. "
ALICANTE, ES - Reviewed by SIMON JAMES - 23 May 2015
" very hellfull "
ALICANTE, ES - Reviewed by MICHAEL - 23 May 2015
" Was charged a lot more when I picked up the car as I lost my credit card at gatwick and had to use my mothe in laws card was charged for extra insurance and how they got 77 euros of petrol in a corsa I will never know so total amount spent for hire of this car hire was about £340 so not very happy at all "
" As above "
ALICANTE, ES - Reviewed by PAULINE - 23 May 2015
" Great company as usual. "
ALICANTE, ES - Reviewed by IAN - 23 May 2015
" Excellent service as usual "
" Only problem was having to be queued for an hour to be served. "
ALICANTE, ES - Reviewed by DEREK - 23 May 2015
" Very impressed with the local service. Manuel, the representative a t the desk was outstanding in providing comprehensive service in a friendly and helpful way. I will certainly use areas again. "
ALICANTE, ES - Reviewed by MICHAEL - 22 May 2015
" good that you have a 0800 contact 24/7, best prices. your offer for insurance would not help me in the comment below. "
" as i had my own insurance, record in the past block an amount on my credit card, i was told due to a said law change 1200 euros was debit from my account. it is early days yet to see if it is returned in full. i was told that gold car wouldn't allow a car unless you paid their insurance. "
ALICANTE, ES - Reviewed by MARGARET - 22 May 2015
" Desk staff were helpful & efficient. However, the information passed to AutoEurope enabling my choice, was less than accurate. When collecting the car I found that the "Zero Excess" hire I had taken out only covered the bodywork. To cover tyres/glass/windscreen etc I was required to pay an additional 7.6 per day. Also, the cost of hiring the car did not provide for BREAKDOWN and in that event I would be required to cover the cost of recovery unless I took out this additional cover. I find it very hard to believe that a hire car company would not cover breakdown and replace the vehicle FOC. They can of course charge what they like but please, let's have these costs up front for a real comparison with the big car hire companies!!! "
ALICANTE, ES - Reviewed by STANLEY - 20 May 2015
" I had to queue up for over an hour, once i was at the desk the service was good. There was only one person on the desk. "
ALICANTE, ES - Reviewed by DARRYL - 19 May 2015
" I was quoted £15.63 for this car hire, but ended up paying another £170.76 "
" As above "
ALICANTE, ES - Reviewed by SCOTT - 19 May 2015
" Insurance was not explained when booking and felt that I was pressured into buying the additional insurance as the agent at record stated on many occasions that if I put a scratch on the car it would cost me 1200 euros. "
" As above "
ALICANTE, ES - Reviewed by PETER - 18 May 2015
" I welcome this survey since I intended to complain about your omission in informing me of the cost of insurance for the over 70 with the hire company, Record. I note that in your terms and conditions this is mentioned. However I paid £59 for the car hire but the insurance was 154 euros! This is an exorbitant amount and I consider it to be a dereliction on your part not to inform me of this cost. When I completed the on-line search I gave my age as 77 so you had this information. It should have been included in the total cost which would have influenced my choice. I look to you to compensate for this extra expense. "
" Efficient. "
ALICANTE, ES - Reviewed by COLIN - 18 May 2015
ALICANTE, ES - Reviewed by JOHN - 17 May 2015
ALICANTE, ES - Reviewed by RICHARD - 16 May 2015
" seemed to work well "
" not at all happy that they would not check the car on arrival back at Alicante. and were vague about when I would get my petrol money back. all full full rentals I have had before you have not had to pay for the fuel in advance. seems like another car hire scam to me !!! car was ok but had to get extra dents put on at start of rental. "
ALICANTE, ES - Reviewed by STEPHEN - 15 May 2015
" Not pushy with the extras, helpful friendly staff "
ALICANTE, ES - Reviewed by VICTOR - 15 May 2015
" I've been charged for nothing, a total rip off. I have called the customer service to get a refund since Record gave me unexpectedly high price for their services and I have been refused. Auto Europe does not give complete information on their website. Absolute rip off. "
" I was shocked when they gave me the final cost with all the fees etc. and I had to refuse. Avis gave me better deal at the airport without Auto Europe involvement. "
ALICANTE, ES - Reviewed by BRIAN - 14 May 2015
" Have used Auto Europe several times over last 13 years. Always good service & helpful staff when contacted by phone. I pay in £ Sterling on booking which can be an advantage over paying in local currency on arrival. "
" This is my 4th rental from Drivalia in 8 months. Have always had excellent service, minibus transfers, collection, & dropoff. Newish cars in good clean condition, any blemishes described on rental agreement (latest car almost brand new with only 1000 km). Be aware of inflated fuel charge on Full/Empty rental, but take into account generally low cost of rental means overall cost is still competitive. "
ALICANTE, ES - Reviewed by PETER - 14 May 2015
" I purchased excess insurance cover through yourselves. Record advised we would be lucky to get any money back if there was a claim "
" This year the excess deposit was taken from my credit card, previous years they had only taken card details. The car was returned no damage verified by record still await refund. however by debiting the card we incur transaction fees both in/out and low currency exchange rates, increasing costs, why the change.If the car rental companies offered reasonable excess ins rates we would all be much happier. "
ALICANTE, ES - Reviewed by DARRYL - 14 May 2015
" Car hire with Centauro in Spain was awful. They tried several times to change my fuel policy from what I had paid for (full - full) to prepaid. Still ended up paying for the fuel. Car was in a disgusting condition, had obviously been in an accident - door handle was broke, severe wing damage, too many dents scratches and scuffs to count, flat tyre. All of this was reported to Centauro, still waiting on a response. Terrible service, would not use again. "
" Car hire with Centauro in Spain was awful. They tried several times to change my fuel policy from what I had paid for (full - full) to prepaid. Had to explain to them several times about this. Still ended up paying for the fuel. Car was in a disgusting condition, had obviously been in an accident - door handle was broke, severe wing damage, too many dents scratches and scuffs to count, flat tyre. All of this was reported to Centauro, still waiting on a response. Terrible service, would not use again. "
ALICANTE, ES - Reviewed by CHRISTOPHER - 14 May 2015
" When the car is rented on a fuel full-full basis, how can a surcharge of 29 be justified. For the sake of transparency, add it into the cost of the hire. As rental included collision damage coverage with zero excess, why did the rental desk try to foist additional expensive insurance cover on me? I always suspect a potential scam with the deposit hit for fictitious damage, but as this did not happen, I am prepared to try Auto Europe again in June. The deposit should, in my view, be released immediately on successful inspection on return with email confirmation for good order's sake. "
ALICANTE, ES - Reviewed by ALEXANDER - 14 May 2015
" Was disgusted with the service!! I received no confirmation email, regarding a successful booking and was also not told about £1000 deposit which had to be paid on arrival to drivalia! "
" Was disgusted with the service!! I received no confirmation email, regarding a successful booking and was also not told about £1000 deposit which had to be paid on arrival to drivalia! "
ALICANTE, ES - Reviewed by STEPHEN - 13 May 2015
ALICANTE, ES - Reviewed by JULIE - 12 May 2015
ALICANTE, ES - Reviewed by ALAN - 12 May 2015
" A complete rip off when I arrived Record desk I had to pay 200.00 Euros for comfort plus insurance as I am now 70 Yet in October I hired with Centuiro through Economy Car Hire and no such insurance was required "
" As above "
ALICANTE, ES - Reviewed by RAYMOND - 11 May 2015
" Having taken out additional excess insurance the super cover provided by you we were under the impression this insurance was acceptable to the hire company firefly at the desk they tried to force us to take out there own insurance because they did not recognise yours and stating if we don't we wouldn't be covered for breakdown we declined there offer and had over 700 euros on my credit card. "
" All costs and charges should be clearly stated and included in the final price. "
ALICANTE, ES - Reviewed by PHILIP HUGH - 11 May 2015
" OK but bad experience with Firefly - see below. The possibility of extra local charges should be made clear. "
" Your document said I had 'excess refund with Supercover' Firefly charged me 72 euros plus VAT for supercover, not drawing my attention to this fact at the time of taking over the car - a rip-off in my opinion. "
ALICANTE, ES - Reviewed by STEVEN - 10 May 2015
" The insurance i took out with yourselves to cover any excesses on CDW was not recognised by Drivialia especially as they advised that insurance rules in Spain were tightened in April 2015. This incurred additional expense for me "
" Car was brand new which was a plus. However, the whole insurance experience about what and wasn't covered was awful. They refused to recognise the excess insurance I took out with Auto Europe. Car rental organisations only seem interested in ripping you off with insurance extras such as covering wheel trips and God help you if you scuff one. "
ALICANTE, ES - Reviewed by RICHARD - 09 May 2015
" The exclusion of Goldcar at the time of booking caused me delays at Alicante as Centauro had to complete all personal details as against Goldcar where details are stored from previous visits. "
" Staff very friendly and courteous. "
ALICANTE, ES - Reviewed by JOHN - 09 May 2015
" If there are going to be additional charges at the pick up point the client needs to know at the point of booking. "
" Having paid what I believed was the the most comprehensive insurance package, I was surprised to be informed that if there was was any damage to the hire vehicle there would be a 1200 euro charge, but that this could be avoided by paying an additional premium of 90 euros. If this is the case then why can't these additional charges be shown at time at the time of making the booking? It also feels like sharp practice to wait until the tired traveller arrives at the desk and then dump this unknown charge on them. And yes, I would like an answer to this. I have used Auto Europe for some years now and would like to continue to use them but in this instance you have one very disgruntled client. "
ALICANTE, ES - Reviewed by SIMON - 09 May 2015
ALICANTE, ES - Reviewed by KEVIN - 09 May 2015
" I hire a car at least three times a year when visiting my villa in Spain. This is the first time I have used your company and indeed Record car hire. I was asked to leave a deposit of E950 which I thought was excessive but agreed. When I have left deposits with other car hire companies they have merely blocked my credit card but this time upon my return from Spain I found Record had already taken this amount as I have received an invoice from my credit card provider. This is not acceptable as I will now have to pay this amount and receive a credit on next months account. I will be speaking to my credit card provider to explain this situation as I do not intend paying this amount. I will not use Record again and probably not yourselves. "
ALICANTE, ES - Reviewed by MIKE - 09 May 2015
ALICANTE, ES - Reviewed by DAVID - 09 May 2015
" There is a massive opportunity to sell a fully inclusive package, include the zero excess insurance! I spent 45 minutes waiting to be pressured into buying the insurance that cost a staggering Euro 88. The price I initially paid bares to comparison to what I had to eventually pay. The Spanish companies really rip you off!! Disgusting "
" A 45 minute wait to buy vastly over priced zero excess insurance. I do not want to use them ever again!!! "
ALICANTE, ES - Reviewed by GRAHAM - 08 May 2015
" the booking appeared very good until we arrived at record in alicante "
" 2.5 hours to collect car from record car rental,paid 78 euros to record for extra insurance which i thought i had already paid for to auto europe "
ALICANTE, ES - Reviewed by RICHARD - 07 May 2015
" WE booked a Nissan Kashkai(excuse spelling) which was described as a 5 pax car as we had 5 persons. However the back seat does not seat 3 comfortably as the middle seat is just a ramp.Fine for a child but not for an adult. Otherwise Record were fine "
ALICANTE, ES - Reviewed by M - 07 May 2015
" The waiting time was unacceptable. It was over 45 mins and I ran when getting off the plane. "
ALICANTE, ES - Reviewed by DAVID - 07 May 2015
" I had to queue for a good hour to collect the car. When I arrived at the Firefly office there appeared to be only two people attending to customers whereas there were four positions available. When I got to the front of the queue all the positions were staffed. Apart from that I was satisfied with the Firefly experience. "
ALICANTE, ES - Reviewed by GORDON - 06 May 2015
" The rental of the vehicle itsel was trouble free but there was confusion about the extent of cover provided by Auto Europe's Excess Refund Cover with Super Cover as Centauro advised it did not provide the cover we needed. Re comments on Centauro below, if the Super Cover package does indeed provide the extra cover we thought we had purchased then it would be helpful if Auto Europe gave the car companies clear direction that this is the case so they do not continue to push unnecessary excess insurance. "
" Centauro provided a fast and efficient service at the pick up point. The vehicle itself was the model reserved and was in good condition inside and out. However despite assurances that adequate insurance cover was already in place Centauro insisted their excess insurance was still required and a charge of 52 was made for SMART Seguro/Insurance. "
ALICANTE, ES - Reviewed by GREG - 05 May 2015
" 1. No choice on fuel policy when returning vehicle; we were instructed to take the policy where the fuel is assessed by the car hire firm rather than the renter having the choice to fill it. As a result, the renter has NO choice but to suffer the admin fee for the car hire company to check the fuel. This must skirt the bounds of legality. 2. Car hire company insisted that because we chose against their insurances we were liable for the vehicle if it broke down. What if the car is faulty from the start ?? How is this the renter's problem ?? Again, this must be on the border of illegality ? I would love to hear feedback on this ? "
" Long queues, 25min wait and 15mins to process a simple car hire. It simply cannot take this long. I will not use Auto Europe again "
ALICANTE, ES - Reviewed by JOHN - 05 May 2015
" good company to rent from my car was a seat leon bril compact car trouble free .will rent from this company again many thanks "
" good company to rent from bril compact car seat leon trouble free many thanks "
ALICANTE, ES - Reviewed by CHRISTOPHER - 04 May 2015
" They need to fully clarify their fuel policy because this is unclear regarding rebate of residual fuel. "
ALICANTE, ES - Reviewed by GLEN - 04 May 2015
" Pleased with Centauro but Fuel Policy is a rip off!! "
ALICANTE, ES - Reviewed by BRIAN - 04 May 2015
ALICANTE, ES - Reviewed by HILDEGARDE - 04 May 2015
ALICANTE, ES - Reviewed by SAVAS - 03 May 2015
" Not very polite no hello just straight into selling me extra protection insurance when I told them i had full cover they still tried show them my protective excess cover and they said it was not good enoughth. please I was not impressed. car was good charged me for extra driver when in spain the car is insured and not the driver. "
ALICANTE, ES - Reviewed by ROGER - 03 May 2015
" If I am offered an upgrade (ie a larger car) at the hire desk am I within my rights to turn it down and get what I booked. If so, would that mean I would get a full refund if they could not supply a mini type vehicle?. MUST the hire company supply a similar vehicle to the one booked ?. Obviously I do not want to have to rebook a car with another company and probably have to pay top fees for it. "
" When I got to the hire desk I got a free upgrade that I didn't really want. On checking the car I found several items not correctly documented on the hire form and so I had to go back and wait in the queue again for peace of mind. The gear change was a bit of a fight and took some concentration to get sixth gear. The fuel tank took several goes to get it filled to where the gauge said FULL. I can't say I have had bad service from Centauro but this car has taken the shine off a usually good hire experience. "
ALICANTE, ES - Reviewed by ROY - 03 May 2015
" Telephone enquiries were extremely difficult, telephone answering machine message was garbled to say the least, nobody bothered to pick up a phone. A particular member of your staff, was unhelpful to say the least using e mail, his best deal was over £300 more than I eventually paid, thankfully someone with a better understanding proposed an acceptable deal. The car from Firefly was quite acceptable on all counts, but having to stand in a queue for an hour before doing the paperwork was tiring. Car return was quick and easy, I received an e-mail the following day, with an invoice attachment, indicating there were no additional charges to be paid. Very efficient. "
" See above "
ALICANTE, ES - Reviewed by KEITH - 03 May 2015
" The car was in poor condition and a little older than the norm.and the girl was a bit offhand as I did not want to purchase any extra insurance "
ALICANTE, ES - Reviewed by JOHN - 02 May 2015
" Non "
" On the last few occasions I have rented from Record, I was disappointed with the cars I have been given. I am of the opinion that long term hire (usually my hire period is around 5-6 weeks) are given cars that are a little battered and bruised!! I can remember when most of the cars were new! "
ALICANTE, ES - Reviewed by IAN - 28 April 2015
" Very pleased "
" Had to wait for half an hour to be served at the desk in the airport, but staff were fine when I reach the desk. "
ALICANTE, ES - Reviewed by MARK - 26 April 2015
" Great service would use again "
" Great company have used several times "
ALICANTE, ES - Reviewed by CHRISTIAN - 25 April 2015
" I like auto europe because - (a) prices are competitive (b)it is easy to make an alteration or cancellation (c) the website is easy to navigate and legal conditions are easy to find and ascertain. "
" Their website states that 24 hour roadside assistance is included but the girl at the airport desk stated that it is not. I have since checked and their website clearly states that it is! I presume that it was an attempt to get me to buy the extra insurance. Otherwise I was very happy with the car and I would book with them again. "
ALICANTE, ES - Reviewed by CHARLES - 25 April 2015
" Brilliant. Haven't found better yet. "
" Very good economy car hire. What more do you want ? "
ALICANTE, ES - Reviewed by EDWARD - 21 April 2015
" Very efficient and am very satisfied. "
" excellent "
ALICANTE, ES - Reviewed by JOHN - 20 April 2015
" Hire companies increasingly unbundle their products to appear cheapest headline rate. However other costs including fuel (if other than pick up and return full) and insurance add significantly to the total cost but one has no way of comparing these costs when booking. A company may appear dearer in headline price but have lower initial fuel cost and cheaper daily insurance which clients cannot access/compare before booking. "
" Very professional service. Insurance "upsell" noticeably softer than competitors. Clean and tidy car. 16k km on clock but looked and drove like new. "
ALICANTE, ES - Reviewed by LESLEY - 19 April 2015
" Having phoned them several times with questions, I was always happy with their support! "
" Booked Full to full Fuel & was still charged 79 euro at Centaur desk! Auto Europe assured me this would be refunded on return of the car though. Took car back, one person on desk, 30 min queue, then keys were grabbed rudely & no offer of refund of Fuel charged! Queried this & was told it comes automatically so very worried now I'm home! I was told by a man in the queue I would be charged 25e for service fuel - can't believe that when the customer is refuelling, WHAT SERVICE! I'm just waiting to see & then I'll have to deal with it! Auto Europe are good but, this Centaur lot are a JOKEa BAD JOKE! "
ALICANTE, ES - Reviewed by MARK - 13 April 2015
" spoke to a rep prior who was very good from your end. told needed petrol receite but firefly did not want? "
" told on getting car in car park not to worry about body work, yet had felt at desk about getting insurance ....realise would give me more cover, but could not afford. If i had known bodywork not an issue would be more relaxed about insurence.... Car good and no issues so happy. "
ALICANTE, ES - Reviewed by JANE - 13 April 2015
" all good "
" Felt a bit duped that if the car breaks down Firefly has no blanket breakdown service to hand UNLESS you have bought their extra insurance cover!! "
ALICANTE, ES - Reviewed by JEREMY - 13 April 2015
" Nice and simple service. "
" I was forced to either hand over 80+ as some sort of insurance or pay an 850 deposit (even though i was insured anyway). I was told this would be returned to me within 24hrs of dropping the car off, but it in fact came back nearly 3 days later. What i'm actually annoyed about though is that they have deducted over £110 from it, for reasons i don't know. I returned the car with about 1/4 of a tank so if they've charged me just for that then i've been royally ripped off. It was a ford fiesta!! "
ALICANTE, ES - Reviewed by BRUCE - 12 April 2015
" Good service all round "
" Good overall service "
ALICANTE, ES - Reviewed by NIGEL - 03 April 2015
" Easy to set up. All information required was easy to find. "
" Car pick up was simple and there were no surprises. Had to leave credit card info to cover excess not already covered and were charged for a tank of fuel - all as expected. Refund of fuel charge was made same day as drop off. Good car supplied. No problems encountered for the whole six weeks. "
ALICANTE, ES - Reviewed by JAMES - 30 March 2015
" vert good and well organised :) "
ALICANTE, ES - Reviewed by PAUL - 25 March 2015
" Easy to use site that gives you all the options needed "
" Very helpful with good customer service all at a great price. "
ALICANTE, ES - Reviewed by TREVOR - 23 March 2015
" A good price and a good company to deal with "
" I have always found Drivalia a very good company to deal with and their service is second to none "
ALICANTE, ES - Reviewed by MICHAEL - 17 March 2015
" Our experience was very good and the service excellent. "
" Very good value for money. Excellent vehicle. No problems at all. "
ALICANTE, ES - Reviewed by SHEREE - 14 March 2015
" Easy to book "
" Had to wait quite a while to get car, but once at the desk the transaction was easy. Car was very nice and easy to drop off afterwards. "
ALICANTE, ES - Reviewed by MICHAEL - 13 March 2015
" would be better if booked online and paid at pickup "
" very good service, prompt refund of fuel. was upgraded, car in nice condition. "
ALICANTE, ES - Reviewed by PATRICIA - 13 March 2015
" Yet more surcharges in Spain. Extra insurance charge and 20 euros for something which was not adequately explained. "
" The fee paid to Autoeurope should be final and the whole process more transparent. "
ALICANTE, ES - Reviewed by SEAMUS - 12 March 2015
" We have been using Auto Europe for a number of years. No proplems with service. Additional Insurance taken out from Auto Europe however was refused as invalid and not recognised by firefly.Quite a shock. "
" First time using Firefly. Sight of short Q compared to the massive one at our usual hire company looked good. Massive Q was quickly processed at rival company while we stood for 20mins without our Q. moving. People were quite angry and frustrated. Firefly seemed neither efficient or competent to deal with processing the small number of customers waiting. Would not be keen to use them again. Firefly also refused to recognise the extra insurance cover we paid for from auto Europe saying it was invalid.Do not book us with this company again please. "
ALICANTE, ES - Reviewed by PRISCILLA - 11 March 2015
" used you because of offering full to full for fuel and zero excess. Very pleased with the results. "
" Took out their insurance to cover excess for tyres, wheels etc. This was very reasonable. Everything went very well , very happy with the hire. "
ALICANTE, ES - Reviewed by ANTHONY - 10 March 2015
" Very satisfied "
" Excellent car. Only problem was the wait to sign up for the car. "
ALICANTE, ES - Reviewed by JUNE - 09 March 2015
" Very happy with service and easy booking "
" Nice friendly helpful staff, easy check in and out of vehicle, prompt refund of fuel charges. "
ALICANTE, ES - Reviewed by BRIAN - 09 March 2015
" Good service good documentation "
ALICANTE, ES - Reviewed by DAVID - 08 March 2015
" You kindly transmitted my special requirement to Centauro in the "comments" box. I was pleased to be upgraded to an estate as I had a bike box with me, and whatismore, the car had only done 3000km. I have just ordered another car from you on 22.9.15 for a week from Alicante, ref. Voucher UK 3193802-1 and will be back again Q1 2016 "
" Very professional staff at Alicante airport (I work for a competitor car hire firm). Acted on my special requirements in Auto Europe's "comments" box, and indeed upgraded me to an estate to make sure my bike box was easily accommodated. Furthermore, the car had only done 3000 km. I asked that the car be immediately inspected on return because I wanted written confirmation there and then that the fuel was full, full and that there was no damage. My request was declined as it was not part of your "returns" processing. This is bad and centauro should comply with customer's requests. Next time I will insist and wait until inspected. "
ALICANTE, ES - Reviewed by TERRY - 08 March 2015
" I was very pleased with the service considering the short notice I had given your company to find me a hire car. "
" A good service and very friendly and helpful. "
ALICANTE, ES - Reviewed by ANDREW - 25 February 2015
" I have used Auto Europe now for a number of years and have found the service to be very reliable with highly competitive pricing. "
" No issues. "
ALICANTE, ES - Reviewed by JOHN - 22 February 2015
" Very easy to use web site. Cheapest rate I could find for my chosen car and fuel policy. Will definitely book again. Many thanks "
" Very easy transaction on pick up. Desk located centrally, car was on site as described. Car received was of a better class than anticipated. Picked up full and returned full with no arguments. Was my third time of using Firefly with no problems. Many thanks "
ALICANTE, ES - Reviewed by GEORGE - 22 February 2015
" as far as AUTO EUROPE were concerned they were fine. But you really want to take a CLOSE look at your suppliers as i was not the only one dissappointed with them. On the morning there were another two upset customers complaining about their experience with carhire company RECORD Regards GEORGE BOYD "
" Where do i start ??? Was not supplied with car that was selected and given an upgrade. SOME UPGRADE !!!!! had a tyre blow out scraped car on wall on passenger side . Car would not start at 4-00 a.m. on last morning of hire, had to leave car at hotel. got taxi to airport (15 euros) put keys in envelope along with explanatory note into red drop off box at airport . still 1/2 tank of fuel in car and as far as i know have not been reimbursed for unused fuel, and have not heard from company since. so much as i would like to say i was over the moon with hire experience I WAS MOST CERTAINLY NOT Regards GEORGE BOYD "
ALICANTE, ES - Reviewed by BRIAN - 20 February 2015
" Have used Auto Europe a few times since they were based at Newcastle UK & I booked by 0800 Freephone. Phoned them once & was apologetic to the lady who said it was 4am local as she was in Portland Maine. Always been helpful. Car Hire cost has always been much less than dealing direct with supplier. "
" In common with many other suppliers they offer either Full/Empty (they charged 85 euros for a 47 litre tank of petrol, local fuel price is just over 1 euro/litre). They say the extra charge is for the service cost of fueling. Since January 2014 Spanish law says suppliers should refund for unused fuel. They get round this by saying any refund also has an admin fee deducted from the fuel value & that the tank has to be over half full to give any cash back. Otherwise their service is good, cars in good condition. "
ALICANTE, ES - Reviewed by JUSTIN - 17 February 2015
" Booking service and price was very good. Voucher came through very quick. I think Auto Europe need to monitor their rental partner's practices a little closer. "
" When we got to the airport we were told that our £0 excess damage waiver didn't cover anything so we were told we had to pay another 60 Euros on top to cover. I argued with them that this was covered within the auto europe rental but they disagreed. Then they couldn't process the 850 Euros deposit on my credit card. I was told the only way to continue the rental was to use my debit card and pay for the 60 Euros cover. So that's what I had to do. It made what was a reasonably priced rental quite a bit more expensive and left a sour note on my birthday Car itself was covered in dents and scratches all over I took photos of every single one as evidence as I didn't trust Firefly after the previous incident. "
ALICANTE, ES - Reviewed by PHILIP - 17 February 2015
" Please see my comments below regarding additional charges that are not highlighted when booking the car. I appreciate that the 'small print' indicates that additional charges may apply, however, in my opinion this experience was a bit of a shock! Nevertheless, I would still recommend Auto Europe but to be aware that considerable additional charges WILL apply unless one is prepared to risk superficial damages, such as scratches and minor dents, for example. In addition, without this daily insurance a large sum will be debited, and refunded if no damage is detected, from the customer's account. "
" I was very satisfied with the service and the car. The one big disappointment was the additional insurance required to cover even the smallest scratch.This additional insurance amounted to approximately 100+euros. I have a separate insurance to cover what is not normally covered, undercarriage, windscreen, etc. However, I was told that if I were not to include the additional daily insurance I would be required to pay 800 euros as a deposit in the event of any damage. This is the first time I've experienced this additional cost in 7 years of travelling in Spain. I strongly suggest that when you receive inquiries for rentacar you state that additional charges WILL be applied or a substantial deposit will be taken. "
ALICANTE, ES - Reviewed by KEITH - 17 February 2015
" Good service, and easy to use. Good value too. "
" Apart from a VERY long wait to collect the car, the service and price were good. Great that they offer a full to full fuel option!! "
ALICANTE, ES - Reviewed by DEBORAH - 15 February 2015
" Very satisfied great service lovely people "
" Great service lovely people definitely use again "
ALICANTE, ES - Reviewed by BRIAN - 09 February 2015
" In my eyes you are doing a great job "
" Great company, I am looking for a hire car from 16th April to the 14th may 2015 pick up at san javier airport, I would definitely consider firefly before anyone else if they can get the price right or match the cheapest quote. I have hired twice from firefly and have been impressed by there courteous staff and customer service. I would have no problems recommending Firefly to friends and family "
ALICANTE, ES - Reviewed by ERNEST - 30 January 2015
" More info on comparison of fuel charges would be useful as some companies are now charging excessive amounts (in some cases almost double the real cost for a full tank of fuel!). This ploy undermines the credibility of comparing prices and selecting the cheapest price. "
" Previous experience has been good but on this occasion the car needed cleaning inside (e.g. marks and stains on seats), and there were numerous scratches and scrape marks on the bodywork. "
ALICANTE, ES - Reviewed by IAN - 26 January 2015
" Very easy to use with good choice of car suppliers clearly listed and able to pick full to full or full empty "
" Good price full to full on fuel car supplied lots of scratches and miles on clock but car clean and drove well Diesel engine so very good mileage no queues at desk usual attempt to sell extra insurance and upgrade car but not over the top would use definitely use again "
ALICANTE, ES - Reviewed by PAUL - 25 January 2015
" Initial booking easy with no problems "
" Long wait at Airport desk.Car clean but numerous scratches and dents all over vehicle. "
ALICANTE, ES - Reviewed by BRIAN - 23 January 2015
" Easy, straightforward, good service, lovely car, cheap, would use again and again. "
" Will always use when coming over. "
ALICANTE, ES - Reviewed by DAVID - 21 January 2015
" EXCELLENT "
" The lady at Alicante office was charming and very helpful. Will use this company again. "
ALICANTE, ES - Reviewed by DESMOND - 18 January 2015
" Very happy with the way booking conducted and he price was reasonable. "
" I once again would wish one wasn't continually asked about taking out extra insurance, it's an unnecessary delay to booking that should only last a few moments - and the price is outrageous anyway! "
ALICANTE, ES - Reviewed by STUART - 17 January 2015
" very helpful--wlll certainly use them again. "
" so polite and helpful. "
ALICANTE, ES - Reviewed by STEPHEN - 15 January 2015
" No problems during the week. Car as ordered at excellent price "
" Extra staff at check-in desk? Otherwise excellent. "
ALICANTE, ES - Reviewed by MICHAEL - 07 January 2015
" Great service as usual. "
" Professional and courteous. "
ALICANTE, ES - Reviewed by GRAHAM - 02 January 2015
" First class as always never a problem. "
" Service very good and helpful, cars top class. "
ALICANTE, ES - Reviewed by ANDREW - 01 January 2015
" Very easy process Great choice many options and extremely reasonable rates of hire "
" Speedy process at airport self collect vehicle from carpark good quality of car clean and ready to go VERY polite courteous and professional hire desk team WOULD HIGHLY RECOMMEND TO OTHERS "
ALICANTE, ES - Reviewed by SOKHDEV SINGH - 01 January 2015
" Overall satisfied good knowledge and helpfull,only downside was had to phone half a dozen times to get through as held in a que for operator to get free. "
" Good staff,very helpful and good English communication,well done . "
ALICANTE, ES - Reviewed by EDWARD - 28 December 2014
" I have no complaints at all about your company or staff. All went very smoothly as usual. "
" They gave me excellent service throughout. "
ALICANTE, ES - Reviewed by BRIAN - 24 December 2014
" I do like the option to change my rental and take advantage of currency changes and special offers "
" The service is offered by hertz on behalf of dollar, hertz service is normally very good "
ALICANTE, ES - Reviewed by JOHN - 23 December 2014
" great that I now know which hire company I will be with before booking - eg musch happier with Record than Firefly "
" Long hire (52 days). Bit of a pain having to drive to Alicante airport to swap car after 2000 km (How would that have worked if I had been touring Spain??), especially as they were unhappy I had filled up the fuel 30km from the airport. Otherwise fine. "
ALICANTE, ES - Reviewed by BRYAN - 13 December 2014
" Very helpful at check in and check out. Suggest a company sign at Alicante airport when entering car park for drop off indication which floor. "
" Very helpful at check in and check out. Suggest a company sign at Alicante airport when entering car park for drop off indication which floor. "
ALICANTE, ES - Reviewed by JUNE - 12 December 2014
" used them twice and very satisfied will use again "
" Surprised I had to pay for fuel as I booked full to full, never experienced this before, they usually check car and I supply receipt for fuel I have put in ,Lady at Centauro said what if I did not return it full ? this incurred euro transaction charge on my credit card but they did reimburse most of it "
ALICANTE, ES - Reviewed by DESMOND - 10 December 2014
" Very impressed by the service from Auto Europe, which is no less than that which I have experienced in the past and have come to expect. Thank You. "
" Record supplied the vehicle which I had agreed. I was impressed by their customer service both in pick-up and drop-off. A trouble-free experience. Thank You. "
ALICANTE, ES - Reviewed by ROGER - 05 December 2014
" On this occasion everything was perfect and no problem and this was because i knew what to expect from a top rental company like Drivalia. However, I feel Auto-Europe could do more to make sure customers do not fall into the hands of more dubious rental companies like Firefly who I would never recommend to anyone. The reviews on Firefly speak for themselves. "
" I would recommend Drivalia as a top rental company. Score ten out of ten even though you need a short transfer bus ride to pick up the car. "
ALICANTE, ES - Reviewed by BRIAN - 05 December 2014
" very satified with service delivered "
" under the Hertz control, service was good, a bit fussy with checking car for small damage which was turned out to be dirt that wiped away "
ALICANTE, ES - Reviewed by STUART - 02 December 2014
" Easy to book - good that they give you the car hirer information and their petrol policy. "
" Getting better with their fuel policy, but optional extra insurance regularly increases upwards - not good. "
ALICANTE, ES - Reviewed by JOHN - 02 December 2014
" Service becoming more user friendly all the time. "
" Good price.The reception was very much understaffed and thus service very slow. Have tried to contact Firefly since return regarding item we left in the hirecar,without success. Can you help? "
ALICANTE, ES - Reviewed by DARREN - 01 December 2014
" An excellent car for a very good price. "
" A positive is we were upgraded for free, but why does the cost of the full tank of fuel not reflect the pump price? "
ALICANTE, ES - Reviewed by ALAN - 30 November 2014
" I have always had good service with all of your subcontractors. "
" Staff on the record desk was pleasant and helpfull. "
ALICANTE, ES - Reviewed by JON - 26 November 2014
" No suggestions to make as I was perfectly satisfied with my experience. "
" The only suggestion I could make is that a map of the area is included as 'complimentary' when picking the rental car up. "
ALICANTE, ES - Reviewed by KAMEL - 23 November 2014
" Good customer service "
" Very helpful team happy to deal with them again "
ALICANTE, ES - Reviewed by DAVID JOHN - 21 November 2014
" Look forward to make my next booking with you "
" Would like to use them again.Very good service "
ALICANTE, ES - Reviewed by GERARD - 20 November 2014
" No complaints "
" Good, this time. bad last time as we were charged for services we didn't want. Need to write on their form the damage on the body of the car as you feel they will charge you for it on your return. Staff were helpful, "
ALICANTE, ES - Reviewed by JOHN - 14 November 2014
" Very good, very happy "
" Hertz looked after us in Birmingham, as ther was no reply from firefly "
ALICANTE, ES - Reviewed by BRYAN - 13 November 2014
" Just one coment it would be usefull if any additional insurance costs were shown against each company "
" The cars have the radio arials removed which I found as a single occupant inconsiderate as it In like to have some music in the car "
ALICANTE, ES - Reviewed by DAVID - 13 November 2014
" Excellent service.Very efficient-no queues, everything explained well. Polite staff "
" Excellent value for money, only £85.00 for a week "
ALICANTE, ES - Reviewed by NIGEL - 11 November 2014
" I had a good economy car which performed well throughout my holiday. "
" There were quite a few minor scrapes on the car and when I got the keys I went to the office to let them know that these were already on the car, the man said "we have checked the car, no problem" so I took the car and had no further issues. Drop off was easy and with the tank half full I will receive a partial refund. This is a really good idea and I will hire again from this company when I come to Alicante again. "
ALICANTE, ES - Reviewed by KEITH - 10 November 2014
" Very satisfied with Auto Europe. "
" Always happy with Firefly. "
ALICANTE, ES - Reviewed by STUART - 10 November 2014
" A pleasant experience. Find giving the name of hire company on initial quotes very helpful. "
" Fuel policy getting more acceptable. "
ALICANTE, ES - Reviewed by NIGEL - 09 November 2014
" everything very professional thankyou "
" very slow at pick up got smallest car after booking next size up but after loosing will to live waiting let it go Not terrible just disappointing doubt I will use firefly again "
ALICANTE, ES - Reviewed by CHRISTOPHER - 09 November 2014
" Excellent service, excellent value. Cheaper than going directly to the hire companies. I've never had a problem. "
" It's obvious, when you go online, Record are the cheapest company out there, and I personally, have never had a problem with them. VERY GOOD. "
ALICANTE, ES - Reviewed by MICHAEL - 08 November 2014
" I am a repeat customer and have always been impressed by Auto Europe. "
" Good service. "
ALICANTE, ES - Reviewed by MICHAEL - 06 November 2014
" All went well, we were informed the car of our choice was available and then received the voucher by e-mail as advised. "
" Everything went according to plan. The driver met us at the airport at the time we requested and took us to the rental depot. The car was ready and we were soon on the road. The staff were very efficient and had kindly given us an upgrade. The vehicle wasn't very old, it was very comfortable and clean. The minibus took us to the airport we did not have to wait at any time. We would certainly recommend Drivalia. "
ALICANTE, ES - Reviewed by ROBERT - 06 November 2014
" I had issues with the classification of vehicle that I booked online, (I had booked an Intermediate Car and yet the booking reservation described it as a Van! Thankfully Eden and Toby in your Internet Reservations Dept sorted it all out very efficiently). "
" The vehicle was quite tatty with bits of rubber trim hanging off under the drivers and one passenger door and no rear storage space cover/shelf. The main dissatisfaction was that I was asked for a deposit of £79.21 at the collection desk as what they described as a blocking charge in case of any incident, but not to worry it will only be used if needed. When I returned I saw that they had taken it from my account on 28/10/14 and credited only £52.20 on 04/11/14. The car was filled to the top with fuel just 4 miles from the airport, so it cannot be a fuel charge (I have the receipt to prove it). Finally, when I returned the vehicle at 6:30am the reception desk was close so was unable to have it confirmed that everything was fine "
ALICANTE, ES - Reviewed by BERNARD - 03 November 2014
" I have now used Hertz and Budget through Auto Europe and on both occasions pick up and drop were very quick and easy and the cars were fine. I managed to cancel and get a better deal this time around and this was really easy "
" Very good service "
ALICANTE, ES - Reviewed by MARK - 01 November 2014
" Vey satisfied, no problems at all "
" Would have preferred that someone check the car over in my presence on return to mutually agree condition etc. "
ALICANTE, ES - Reviewed by ALAN - 31 October 2014
" Very efficient "
" Helpful staff. Good, clean low mileage car. "
ALICANTE, ES - Reviewed by ALAN - 30 October 2014
" The car rental company was off site at Alicante Airport and this was not made clear when booking. Ensure rental company understands what a voucher with zero excess means. "
" Although our voucher stated that we had zero excess the rental staff still insisted we needed extra insurance and continued to do so even after I also explained I had car hire insurance as well. Staff were distinctly less friendly when I turned down the extra insurance . Pity because everything else was fine "
ALICANTE, ES - Reviewed by JASON - 27 October 2014
" on line booking and costs were efficient "
" had to change car at airport, had to drive back up to cenauro desk as they failed to give me an exit ticket for the carpark, the car I was issued with (2nd car) was old, badly scratched/dented with over 61,000km on clock. I understood that the cars were new - this was not the case and I am dis-satisfied "
ALICANTE, ES - Reviewed by CHRISTOPHER - 26 October 2014
" great value "
" really good "
ALICANTE, ES - Reviewed by EDWARD - 12 October 2014
" Just a little confused about the excess charge that we thought we had already paid for and would have been good to be a little clearer on what insurance cover was actually included so that we might have been able to take out an annual cover for "
" Lengthy queue to collect car which did take about 35 - 45 mins of standing around which is a problem for us because of my wife's disability "
ALICANTE, ES - Reviewed by BRIAN - 11 October 2014
" LOVELY CLEAN CAR VERY SATISFIED "
" LOVELY CLEAN CAR GOOD SERVICE PLEASANT STAFF WOULD USE AGAIN "
ALICANTE, ES - Reviewed by SOPHIE - 29 September 2014
" the confirmation should be more clear of where to go at the airport "
" a little expensive when all added up "
ALICANTE, ES - Reviewed by SIDNEY - 27 September 2014
" Used Auto Europe loads of times always been happy with them. "
" Had a Ford Fiesta that was battered and dirty. Tried to get the guy out of the office to show him some damage on the cill and the state of the inside of the car and he wasn't interested. He just marked my paperwork with circles wherever I wanted. There were salt marks on the seats,no aerial,loads of sand in the boot and I could not check oil,water levels because the bonnet would not open. I cleaned the seats myself and fitted an aerial. On the plus side the car ran well and was very cheap to hire. On return I asked for the car to be checked but was told it was fine just leave it. I like the car I hire to be checked before I take it and when I return but this didn't happen. "
ALICANTE, ES - Reviewed by GEOFFREY DAVID - 26 September 2014
" very happy would recommend "
" very good would use again "
ALICANTE, ES - Reviewed by JOHN - 25 September 2014
" Good organisation. "
" Service quick and efficient. Still not happy about rip-off petrol charges. Wait to see whether petrol rebate scheme is any good. "
ALICANTE, ES - Reviewed by MARGARET - 25 September 2014
" High product knowledge and could give information on all car hire companies. "
" Very speedy service at both the airport desk and the key collection cabin in the multi-storey car park "
ALICANTE, ES - Reviewed by TERRY - 19 September 2014
" Never used before, received a recommendation and will use again "
" Very easy check-in, pick-up was a short walk to the car park area and the drop-off was in the same place and just as easy "
ALICANTE, ES - Reviewed by PAUL - 18 September 2014
" Very helpful with credit card problem "
" Had problem with credit card and very unhelpful Speak to Auto Europe (nothing to do with is etc) which wasnt good "
ALICANTE, ES - Reviewed by GAVIN WILLIAM - 15 September 2014
" easy and straightforward to book car. cheapest deal online "
" efficient customer service but not aware i would be charged extra for a tank of fuel and additional insurance which added considerably to what i thought was a reasonably priced hire car. "
ALICANTE, ES - Reviewed by ROBERT - 03 September 2014
" very simple process and no hassle "
" very simple and easy for pick up, drop off and everything in between. "
ALICANTE, ES - Reviewed by FREDERICK - 31 August 2014
" very professional personel, very honest, cars immaculate, and i was very surprised when informed that i would receive money back on unused fuel. I WILL IN THE FUTURE USE YOUR COMPANY AGAIN, "
" As above comments personel all of a very nice character and very helpful. "
ALICANTE, ES - Reviewed by SARA - 26 August 2014
" I have used this company for many years and have always been impressed by their service and prices. I never look about for better offers no matter which country I am hiring a car in, I am going to South Africa in November and will be using Auto Europe there as well. "
" Really happy with the car, loved the fact we got our money back on the petrol left in the tank and that for a reasonable price I got a 1.6l engine! "
ALICANTE, ES - Reviewed by PETER - 19 August 2014
" Very competitive price after refund of price matching, Easy to talk to on phone via contact phone number no long waiting for phone to be answered or just a email address, "
" All good with car apart from first car having flat tyre and damaged un working remote key fob, As most rental companys they well overcharge for initial full tank of petrol. There is the usual extra insurance sales pitch which is very tiresome and expensive but once again they all do that, It would be much nicer if your original quoted price included the full tank of petrol and the option at booking for the upgrade of insurance with a more competetive price structure but trade seems to feel pressuring you at the pick up points is better for business? "
ALICANTE, ES - Reviewed by JOHN - 18 August 2014
" Easy website to use "
" It took us nearly two hours to queue for the car!!! With no explanation or apology. Other car hire places were offering customers bottle of water...it was hot and we were offered nothing. We then went to get the car and the first car we were offered and the tyres were completely bald!! There is no way they would have been legal in Britain!! We were offered a second car which was fine and everything was fine after that. "
ALICANTE, ES - Reviewed by DAVID - 18 August 2014
" Clarity on car hire company selected is the key criteria I use. "
" Really dislike the non negotiable huge premium paid for fuel on the full to empty policy, really really dislike it. I pay for fuel that remains unused when I return the vehicle, this unused fuel is then sold again to the next user. If what I pay for is at pump price then I am not that annoyed but the huge premium applied is seriously irksome. "
ALICANTE, ES - Reviewed by CHRISTOPHER - 12 August 2014
" I am very SATISFIED, personally. THANKS. "
" I let them talk me into having a bigger car, a Hyundai ix35, as against a Ford C.Max. which I had originally requested, saying it was a bigger car, but it was still only a five seater. There were 4 adults @ 2 children, one of them a baby, @ we couldn't fit 4 large cases @ a pushchair, with the baby seat in. I had to make 2 journeys. I have previously used RECORD on several occasions thru yourselves, O.K. but this time I was bit miffed, to say the least!... "
ALICANTE, ES - Reviewed by CHRISTOPHER - 11 August 2014
" Great car, Great service! "
" Vehicle spec as quoted and required, perfect transaction - thank you. "
ALICANTE, ES - Reviewed by SARAH - 11 August 2014
" Easy to book, very good prices! "
" Great customer service, friendly and helpful! Great check in and check out processes and fantastic car! "
ALICANTE, ES - Reviewed by MARK - 11 August 2014
" Lovely clean car, would of been better as an automatic or given the choice when booking a car. On picking the car up we were driving on the motorway and the front bonnet wasn't clicked down properly, had to pull over on a busy road to shut the bonnet could of been very dangerous wasn't pleased about that. But the car good. "
" Took a while in the queue "
ALICANTE, ES - Reviewed by DAVID - 05 August 2014
" Have always used them and never had any problems. "
" No problems, should be a bit clearer on the fuel empty or full when returned? "
ALICANTE, ES - Reviewed by KELMAN - 03 August 2014
" Very helpful staff "
" See above "
ALICANTE, ES - Reviewed by ANDREW - 26 July 2014
" Auto Europe booked me with a small Spanish company called Drivalia. The service from Drivalia was very good, the shuttle that took us from the airport to the rental desk was waiting for us (despite us arriving an hour late) and the same shuttle was ready to drop us back to the airport at the end of the week. Also we were booked for a compact estate but were upgraded to a Kia Sportage free of charge as Drivalia were out of compact estates so every part of the rental experience was perfect. The only comment I would make is that the estate was advertised as a Ford Focus or equivalent however Drivalia only seemed to have Kia Cee'd's so Auto Europe may as well have just stated this. "
" The service from Drivalia was very good, the shuttle that took us from the airport to the rental desk was waiting for us (despite us arriving an hour late) and the same shuttle was ready to drop us back to the airport at the end of the week. Also we were booked for a compact estate but were upgraded to a Kia Sportage free of charge as Drivalia were out of compact estates so every part of the rental experience was perfect. "
ALICANTE, ES - Reviewed by STEPHEN - 19 July 2014
" Very good "
" No problems with the service at the airport. I did however find the type of insurance and terminology confusing and after thinking I had bought full cover was then told that to cover everything I needed to pay a further 74 but staff and quality of car was very good. "
ALICANTE, ES - Reviewed by WILLIAM - 12 July 2014
" Quick and efficient- I have no complaints "
" The hire car was quite old and was scratched and dented in places. The Ariel had been torn and so had the interior control for the near side wing mirror. I pointed this out to the hire company (Record) at Alicante airport prior to driving the car but they were unconcerned stating that any damage was covered by insurance. I drove the car for the following 18 days hire and had no problems with it. The car hire was very inexpensive and was more than adequate for my needs. It would have been more professional however if the state of the car had been explained to me prior to my picking it up from the car park thus giving me the chance to upgrade. "
ALICANTE, ES - Reviewed by SIMON - 04 July 2014
" Excellent service! "
" Great car, very friendly service and good price, very happy! "
ALICANTE, ES - Reviewed by KENNETH - 30 June 2014
" System worked well. Atesa/Enterprise were very efficient at Alicante airport. "
" Very efficient and friendly. On-site in the airport terminal. Car return efficient. We will use them again. "
ALICANTE, ES - Reviewed by RONALD - 30 June 2014
" Perfect service! "
" Great service and lovley car. "
ALICANTE, ES - Reviewed by PETER - 26 June 2014
" Very cheap. Great deal. Car was superb. The car was filled with optional extras "
" Liked the fact that fuel no longer has to be paid on arrival "
ALICANTE, ES - Reviewed by BRIAN - 22 June 2014
" One of the best for customer service particularly when have problems with the rental agents. "
" Good service and attitude when collecting and returning "
ALICANTE, ES - Reviewed by KEVIN - 15 June 2014
" easy to book all went well "
" would like to have fuel fill up rather than upfront paying "
ALICANTE, ES - Reviewed by MARTIN - 13 June 2014
" Your Internet booking is simple straight forward and works very well "
" This is the 3rd booking with them since Easter 2014. Experience with them so far very good. They are more expensive than Goldcar as they do not offer additional driver for free. Longer term rental of 2+ weeks maybe a problem as they insist on a re-booking after 2,000kms. My drive from Alicante to my apartment and return is 400kms. I have another 3 cars already booked with Record to use before end of August. Not using their additional insurance as I have made my own arrangements, I hope their honest service continues. So far, I do not feel ripped off with false accusations of car damage which was my disgusting experience with Goldcar. "
ALICANTE, ES - Reviewed by JON - 12 June 2014
" The car we got was what I booked as in model doors etc and was ok. However every other time we have been to Spain which is often as we have an apartment there, our vehicle has always had a diesel engine, so we didn't think this time would be any different and did not think to ask, it was actually a petrol engine and very bad on fuel consumption. This was our main complaint as it was noticeably more expensive than usual. We think it should be made clear when booking if you have a preference or be able to choose, presuming you have both variants. "
ALICANTE, ES - Reviewed by MAXWELL - 12 June 2014
" First time I've used auto europe and was very pleased with the service I received. "
" Drivilia is the best car hire company I've used in Alicante from the moment I am picked up at the airport to the professional receptionists and will always use them if there prices stay competitive. "
ALICANTE, ES - Reviewed by CHRISTOPHER - 06 June 2014
" very good "
" Good "
ALICANTE, ES - Reviewed by MICHAEL - 28 May 2014
" very good "
" car did not have parcel shelf, told by police not to leave items on display in boot,lots of car crime, should check these small points, otherwise very good. "
ALICANTE, ES - Reviewed by LINDA - 27 May 2014
" I thought it was fantastic the fact that I could take the car back and was only charged for the petrol I used!! Never experienced this before with any other car hire company. Will definitely always use you from now on. "
" I thought it was fantastic the fact that I could take the car back and was only charged for the petrol I used!! Never experienced this before with any other car hire company. Will definitely always use you from now on. The booth was easy to find and the staff were great. "
ALICANTE, ES - Reviewed by CHRISTOPHER - 26 May 2014
" Perfectly satisfactory, good choice available and the booking on line system worked well. "
" Strong point that pick up/drop off is at the airport terminal. Nice clean car and terminal desk staff and staff at pick up/drop off point good. "
ALICANTE, ES - Reviewed by JOHN - 22 May 2014
" Seemed efficient and reasonably priced Should have been told centauro company did not have return site on airport as site was not easy to find "
" Good car and v good value Did not find Malaga airport site easy to find had to get a each to take me there "
ALICANTE, ES - Reviewed by GREGORY - 20 May 2014
" Got the best deal for me and very helpfull when modifying booking. "
" Read the reviews and was expecting a nightmare but I must say was a very smooth experience and after reading the terms of the contract thoroughly eg insurance and full tank situation. Its their in black and white. My only criticsm is the car had been dented twice as I was walking round but all marked on the sheet. Will be using again thanks centauro. "
ALICANTE, ES - Reviewed by IDRIS - 15 May 2014
" The online booking system is clear, concise and easy to follow and prices are competitive. "
" Centauro in Spain are generally helpful .........with regard to the cleanliness of the vehicles the windows require more attention and the outside never look as if much time has been spent to clean the vehicles. The refundable deposit rather than the additional daily rate is never confirmed as being cancelled and destroyed. I am never totally sure until I get my next statement. As a general rule the cars are adequate except that the cheaper cars seem to be the older and slightly more tired vehicles. "
ALICANTE, ES - Reviewed by JOHN - 15 May 2014
" Everything handled extremely well "
" Desk courteous friendly and efficient, would use again. "
ALICANTE, ES - Reviewed by DAVID - 14 May 2014
" Good price and excellent value for money. "
" I have used Firefly regularly and cannot fault them. Excellent company. "
ALICANTE, ES - Reviewed by ALAN - 14 May 2014
" Pleasant staff. Car exactly as ordered & in excellent condition. All as hoped for. "
" Excellent service & pleasant staff "
ALICANTE, ES - Reviewed by HOWARD - 12 May 2014
" Uncomplicated and efficient. "
" Speedy handling of paperwork and provision of pristine cars. "
ALICANTE, ES - Reviewed by SELWYN - 10 May 2014
" very straightforward process "
" able to bring back car with full tank of petrol "
ALICANTE, ES - Reviewed by CAROL - 09 May 2014
" Very easy booking process - good website. "
" Straightforward pick-up and drop-off. Helpful and friendly staff. "
ALICANTE, ES - Reviewed by ALAN - 30 April 2014
" very good all very easy "
" if I was really picky could do with more staff check in desk "
ALICANTE, ES - Reviewed by ROBIN - 29 April 2014
" Brilliant but need to be aware of the charges for refuelling. "
" mostly ok, the car had a rattle at the near side front area. record no to stop the 24 euro charge for refuelling, iknow they said they will refund unsed fuel but Goldcar did not make the same charge. it was nice not to have to queue at Goldcar desk. must be ebcause Record are not as popular? "
ALICANTE, ES - Reviewed by KATHLEEN - 27 April 2014
" The only issue I had was I paid for a full tank of full and only used approximately half a tank and there is no refund for the full not used. I feel that this should be changed to refund any unused fuel. As I was only in spain for the funeral of my brother and was not on holiday, I feel ther should be something in place where there are exceptions to the policies you have in pkace "
" The staff were very helpfull. As I said previously refund of unused fuel policy needs to change otherwise a good service was provided "
ALICANTE, ES - Reviewed by MARTIN - 25 April 2014
" All worked extremely well "
" After the nightmare of using Goldcar for the last time, it was very gratifying to find a company that puts genuine service first and that does not try to catch you out if you have your own excess insurance policy. They gave me the class car I had ordered that had only 10 kilometers on the clock. My first experience with Record was reassuringly good and I will be using them again for my next 4 bookings within the next 6 months. "
ALICANTE, ES - Reviewed by JEFFREY - 16 April 2014
" Great car no complaints "
" Great "
ALICANTE, ES - Reviewed by BENJAMIN - 13 April 2014
" Booking was pretty straight forward, can't complain. Would be nice to have electronic vouchers (e.g. QR codes) rather than having to print, and to have a 2nd driver included (like inter-rent). "
" Quick, efficient service by an english-speaking assistant. More expensive than expected though: initial booking was £28, but on arrival we were charged 87EUR for a 40 litre tank of petrol up front which is significantly more than from a petrol station, and opted to pay 53EUR for extra insurance (the included insurance seems to be 3rd party only). "
ALICANTE, ES - Reviewed by DAVID - 05 April 2014
" Excellent service, easy and cost effective. "
" I was a bit confused about their extra insurance and the car wasn't in the best condition. "
ALICANTE, ES - Reviewed by STEPHEN - 02 April 2014
" drop fire fly see comments below "
" i have had problems with this company before. they are very aggressive sellers of their own insurance. last time i booked them they billed me for extra insurance even though i told them i didnt need it as i had my own annual policy. this time when i picked up the car there was a dutch person at the counter complaing to them that they had done the same to him. they would not give a refund. on this trip i had a small puncture that would have cost 20euro to repair and they billed me 250 euro excess because that was their charge for tyre damage. it is just a con to try nd make people buy their insurance. 3 new tyres wouldnt have cost 250 euro never mind the simple repair to the tyre. it is sharp practice if not fraud. "
ALICANTE, ES - Reviewed by VICTOR - 01 April 2014
" Very efficient and helpful getting money rtnd from supplier who overcharged "
" Good products but understaffed processing customers. Twice expierienced very long queues. One took me 3 hours to pick up my car "
ALICANTE, ES - Reviewed by HUBERT - 01 April 2014
" Excellent service "
" Excellent "
ALICANTE, ES - Reviewed by STEVEN - 18 March 2014
" I was very Satisfied with everything regarding the Car Rental from yourselves & will use you again. many thanks Steven Redfern "
" Very Satisfied & they were all helpful . "
ALICANTE, ES - Reviewed by GUY - 14 March 2014
" Please explain, when booking, more about the level of insurance cover provided. It is very confusing when arriving at the local rental office to be told I need to buy more insurance. More clarity would be good. "
" I knew that I would be charged for a full tank of fuel. That is why I booked a car with a small tank. But 2 euros a litre - really???? Also to be made nervous by hard sell technique when it came to additional insurance, not good. "
ALICANTE, ES - Reviewed by ANDREW - 10 March 2014
" Very efficient. Easy to use website. Well done. "
" Helpful and efficient staff, both at your booking desk and returns. "
ALICANTE, ES - Reviewed by GLYNN - 01 March 2014
" good price. Record seemed efficient to deal with. "
ALICANTE, ES - Reviewed by JAMES - 15 February 2014
" Very Good prices, clear , easy to understand. Good website. Pricing is clear. "
" Pretty typical of Spanish car hire. Fortunately only one person in front of us but only one window open of three - took a while. Always try to sell their " peace of mind" insurances. Don't like the overcharging for fuel i.e 98.80 euro for an i3 hyundi and the bring back empty policy. I suppose it is offset by a very cheap basic price. Next time I will go for a higher basic price and bring back FULL fuel policy as works out about the same but you get a bigger car. "
ALICANTE, ES - Reviewed by GRAH - 10 February 2014
" you should offer a loyalty discount and or more flexible fuel terms for regular users. Full to empty for over 3 days cost me a fortune on my booking from the previous week as I returned the car three quarters full. regards Graham King "
ALICANTE, ES - Reviewed by ERNEST - 09 February 2014
" Indicative fuel costs would be helpful as it would appear that some hire companies are now offering slightly cheaper hire but then inflating the fuel costs. "
" Fuel costs charged for a full tank are approximately 25% higher than actual cost. "
ALICANTE, ES - Reviewed by ANDREA - 07 February 2014
" Car ready for us on arrival. Quick and easy. "
" Car ready on arrival, quick and easy hire. "
ALICANTE, ES - Reviewed by VICTOR - 01 February 2014
" I always manage to find the cheapest prices throught your web site I have just booked through you again for the third time. You also manage to find other competative hire companies apart from GOLDCAR whom I refuse to use as do not like their way of trading.. I have found I have to be patient as you are not always quoting Firefly whom I tend to book throught via yourselves. I always book via Moneysupermarket "
" So far so good although I did look at their charges for any repairs if the extra insurance is not taken out and appear really expensive. Lets hope I drive safely as always. "
ALICANTE, ES - Reviewed by RONALD - 23 January 2014
" Have booked with auto europe before and will do so again. More companies needed to join the fair fuel policy which for me is very important. "
" I have an annual excess policy so get a bit fed up with the threats of the costs if I don't take out the extra insurance as I was this time.5000 euros was mentioned. "
ALICANTE, ES - Reviewed by STEVEN - 23 January 2014
" brilliant price "
" the extra insurance 21euros 0r 500 euros deposit should be banned as you already have inclusive insurance "
ALICANTE, ES - Reviewed by PHILIP - 21 January 2014
" Please see my comments below re Record. "
" Having paid £61.77 for the hire of the car, we were charged 106 Euro's for the fuel, "bring back empty". To be fair, we were upgraded from a van to a VW Caddy "people mover" but that was their choice, so having taken them back 3/4 of a tank of fuel, this was not the cheap hire that it appeared originally. When I next book with Auto Europe, I will ask you to recommend a company with a "start with a full tank, return with a full tank" as in the USA. "
ALICANTE, ES - Reviewed by BARRIE - 21 January 2014
" Auto Europe is fine it's the car hire companies in Spain that push on their insurance cover putting fear factor into the customers. What would be a good service is a one off price all inclusive so you know what you are paying including fuel and insurances. "
" See above "
ALICANTE, ES - Reviewed by RAYMOND - 21 January 2014
" Very satisfied extremely good value and very efficient and friendly staff will use Auto Europe again. Thank you. "
" Very happy extremely easy to use good value and very efficient. Thank you. "
ALICANTE, ES - Reviewed by ANNETTE - 20 January 2014
" Pleasant polite staff "
" Very good customer service thank you "
ALICANTE, ES - Reviewed by MAURICE - 20 January 2014
" Auto Europe should ensure that the vehicle rental companies in Spain who have a full/empty fuel policy provide a clear indication of the charge to be made for the fuel on vehicle collection. It is absurd that the charge being made for fuel is more than double the true cost. "
" Collected the vehicle for a 1 month rental. Was asked if I wanted to take the additional wheels/tyres/glass/etc insurance which I politely declined. I was then asked if I wanted the breakdown cover. I stated that I was surprised that this was not included in the standard cost. At this point the Firefly rep became aggressive and stated that if I refused this cover she would not release the vehicle to me. I began calling the Auto Europe help line at which point the rep gave me the key and stated that when I return the car I would have to que for a long time for the vehicle to be inspected or else they would deduct the 400 euro excess from my account. NEVER AGAIN will I use Firefly. "
ALICANTE, ES - Reviewed by MICHAEL - 20 January 2014
" Firefly car good but very slow at booking you in even though there was not a queue. Hired another car from you and Record Go no uk2830038-1. Not happy at them taking 500 euros from our account as guarantee without a proper receipt even though we asked for one.Told it will be refunded 3days after return of the car if all is ok by which time we will be back in UK. Car badly scratched no hub caps or aerial and badly worn drivers side carpet. Not impressed with Record. We have been hiring cars regularly for years as we have a property in Spain and will be hiring again soon but definitely not using Record "
" Not taking so long with check in. Some saying they had been waiting over an hour "
ALICANTE, ES - Reviewed by NICHOLAS - 16 January 2014
" My flight time changed and you were unable to adjust the booking to fit. This meant I had to return the car early and had to stay at the airport for 3 extra hours "
" The car was slightly damaged on 2 wings and the parcel shelf was partially broken and had no straps to lift it when the boot was opened. "
ALICANTE, ES - Reviewed by DENISE - 15 January 2014
" Easy to book and you can see what you require easily. "
" Very quick and easy pick up with no long wait car was clean and ready for us to collect. "
ALICANTE, ES - Reviewed by KEITH - 23 December 2013
" A good service and I was kept informed. "
" The car was OK, but it had quite a lot of body scratches noticeable on pick up. None of the marks were marked on my contract sheet. I went back to desk to report these. I pay for full insurance and so they always tell me that I am fully covered and that the scratches etc would not affect me. However, I think you always have a concern that there may be some follow up. I think that they should make it more clear on the paperwork where the car is damaged for the hirers protection or not hire out a damaged car. "
ALICANTE, ES - Reviewed by SANDRA - 19 December 2013
" Great price for the short rental. There was an even cheaper company, but it was important to have a full to full fuel policy as it was only 2 days hire. Easy booking proceedure. "
" They tried to sell extra insurance at the point of pick up, (pointing out there were many exclusions in the cover I had chosen) which I never do, and when I collected the car, it was covered in scrapes all round, (too many to record on the form). I made this known to the girl on the collection desk, who wasn't a bit worried, didn't inspect the car and dismissed my concerns, although I got her to put her name on the form. "
ALICANTE, ES - Reviewed by IAN - 18 December 2013
" First Class service everytime "
" I Month of trouble free rental, but I really needed a larger car than the Fiat 500 which was a bit cramped for me. "
ALICANTE, ES - Reviewed by STEVEN - 16 December 2013
" My only complaint would be that the car was definitely not to the standard expected. The car was a Hyundai i10 and was very tinny, uncomfortable and not a comparable car to that ordered and paid for in the first instance- however staff efficient and service excellent otherwise. "
" Give customers better vehicles or at least choice that they do get what was advertised or is comparatively equal. "
ALICANTE, ES - Reviewed by STEPHEN - 11 December 2013
" Great car, great price, wonderful staff. Supplier waiting area is shabby which is a shame, Auto Europe is now my preferred car hire company. "
" Wonderful staff but not enough of them in the Reception office. Waiting area is shabby. Return process was painless, Many thanks to a hard working team. "
ALICANTE, ES - Reviewed by CAOIMHE - 10 December 2013
" Satisfied with the service I have received from auto europe. Have used this company before and would do so again. "
" Very disappointed with this company and would not use them again. Flight arrived at 9pm. Upon arriving at the car rental counter located in the car park, I picked upa ticket that placed me in a queue of 8 customers. There were women with young children enduring very cold temperatures having to sit outside on car park seats. One assistant was operating the counter while another went around rental returns.I approached this assistant to inquire as to how long we would wait. She was dismissive, unhelpful and refused to stand and talk to me. When I told her this service was poor, she replied "that's why your car hire is so cheap". Took 90 minutes to finally get car-longest time after hiring cars for years. Absolutely appalled by this service "
ALICANTE, ES - Reviewed by JOYCE - 09 December 2013
" good that there is a fuel friendly policy for short stay. "
" courteous and helpful "
ALICANTE, ES - Reviewed by STUART - 08 December 2013
" Very satisfied as you provide the name of the car provider and the fuel policy. "
" As with all car hire companies in Spain, having to pay over the pump price for a full tank of petrol for 4 days and over is a ridiculous set up as it encourages you to use as much of the tank of petrol as possible, this is a ridiculous situation when we are trying to save the planet from over pollution and global warming. I would sooner pay a higher initial charge and return the car with a full tank. I shall probably go with a hire car company that has this policy in future. "
ALICANTE, ES - Reviewed by KOTESWARARAO - 05 December 2013
" Customer service excellent. Amended booking just before holiday in view of discounted price available at that time and the refund for the difference was credited to my bank account almost immediately. "
" Excellent car given which met our requirements, but the staff at the Record office in Alicante were rude and pushed us in an aggressive manner to take out their additional insurance. We resisted, but feel that some people would have given in due to the amount of pressure from the staff. Otherwise excellent value and service at the office was prompt both on pick-up and drop-off. "
ALICANTE, ES - Reviewed by JULIE - 02 December 2013
" Excellent when using this Company (Record Go) and other companies (Goldcar), but terrible when using othercompanies (Firefly) "
" Apart from the queues an excellent service is provided "
ALICANTE, ES - Reviewed by STEVEN - 26 November 2013
" Perfect from start to finish. Website easy to follow and the price and service was outstanding. "
" Toatally proffessional service. Friendly and helpful staff and the car was superb. Would use and recommend again. "
ALICANTE, ES - Reviewed by GRAHAM - 26 November 2013
" No issues with Auto Europe , I have used you in the past & will again. "
" Not happy with Fire Fly for the following reasons :- 1. Not enough staff to process booking we arrived at the desk at 20:15 hrs & didnt get the keys until 21:30 ( only 2 on duty) taking 1 hrs 15 mins 2. Requested to take out extra insurance was only on hire for 2 days but they charged me for 5 days when questioned they said it was there minimum. The car its self was fine its just the booking service which was very poor & the way they charged me for 5 days insurance when I only hired the car for 2 days "
ALICANTE, ES - Reviewed by CLEMENT - 23 November 2013
" Good and professional service "
ALICANTE, ES - Reviewed by NICHOLAS - 22 November 2013
" Very obliging. "
" Sometimes they try and persuade you to have extra insurance but the wheel trims are non-existant, plus you sometimes get an old banger, "
ALICANTE, ES - Reviewed by MICK - 15 November 2013
" Excellent service and very cheap. "
" Great but car had a steering fault (shuddered at 100kmh) and the radio aerial was missing so i couldn't listen to the radio. "
ALICANTE, ES - Reviewed by LOGAN - 14 November 2013
" Excellent quick service when I arrived at the desk. Good explanation of the fuel re no credit card. "
ALICANTE, ES - Reviewed by ROBERT - 13 November 2013
" The booking desk was not easy to find for me I had not been to this airport before. The car hired developed a fault with the temperature warning light which disappeared after about 5km everytime I used it. . I checked everything over and topped up the water above the min mark. It was a cause for concern as I had to drive to the airport for a flight not knowing if there would be an issue or not. the price was the only redeeming feature. "
" comments as above which spoilt the journey back to the airport "
ALICANTE, ES - Reviewed by DAVID - 11 November 2013
" Auto Europe need to make very clear to customers what the insurance status of their suppliers cars is. "
" FireFly agent added a number of charges totalling 189 euro to the agreement Fuel approx 89 then an item at 3 euro per day and another at 9 euro per day. all plus VAT I wasn't consulted re my acceptance. I can only assume that they processed the card as a 'customer not present' transaction. which I will dispute with the card company when the bill comes in. "
ALICANTE, ES - Reviewed by MATTHEW - 11 November 2013
" Difficult to specify that you do not want to be sold extras (eg full tank of fuel). But generally very good vale "
" Good experience save for the fact that there was an hour and a half wait to pick up the car. Too few staff at the office. Also poor directions and no signs to Firefly office "
ALICANTE, ES - Reviewed by ANTON - 11 November 2013
" Excellent "
" Excelllent "
ALICANTE, ES - Reviewed by JOHN - 08 November 2013
" Very reasonably priced "
" Quite straight forward no pressure to buy extra insurance which was most important "
ALICANTE, ES - Reviewed by DAVID - 31 October 2013
" Very good service. Easy to change after booking. Helpful staff "
" Good efficient service both at the desk, collection and return. The car itself was a junker - lousy performance with only 48,000 kio and the rear wiper was missing. "
ALICANTE, ES - Reviewed by JACQUELINE - 31 October 2013
" Efficient, great price, great car, great service "
ALICANTE, ES - Reviewed by KEVIN - 30 October 2013
" Booking through third party was effiicient. "
" Although the car was good for the 4 days we hired it for, I feel the 83.10 charged for fuel was absurd. It is virtually impossible to return the tank empty and actually be afforded the value paid. On day 1 I travelled from Alicante to Benidorm. On day 2 I drove from Benidorm to Torrevieja. On day 3 I drove around the local area to the shops/beach. On day 4 I returned the car to the airport. There was still a quarter of the fuel remaining with no chance of being able to use the value. In future I shall be using a car hire company that enables me to return the car with a full tank and not be charged over the odds for fuel! In addition there is really no option to take the comprehensive cover as otherwise a hefty deposit is required! "
ALICANTE, ES - Reviewed by STEPHEN - 30 October 2013
" Friendy staff,lovely car,no problems "
" friendy staff,lovely car,so easy from start to finish, "
ALICANTE, ES - Reviewed by CRAIG - 28 October 2013
" I have always found Auto Europe very customer friendly and extremely helpful in times of needing assistance. "
" Did not appreciate the hard sell to upgrade when collecting the booked car. In fact at one stage the agent was suggesting that the car booked was a group lower than actually booked until I showed my customer voucher and pointed to the class of car booked. There was also hard sell to buy additional insurance to cover windscreen and tyres (tires) and the figures being quoted was clearly intended to cause the renter undue worry and possibly take out unnecessary additional insurance. "
ALICANTE, ES - Reviewed by LANCE - 28 October 2013
" always a good reliable service thank you. we would not go anywhere else "
" Very good service prompt and helpful and car in good condition "
ALICANTE, ES - Reviewed by CHARLES - 26 October 2013
" All experiences so far have been good. "
" Pity we can't have the option to return car full of fuel on 4 + days hire. Same goes for other rental firms. "
ALICANTE, ES - Reviewed by RICHARD - 25 October 2013
" Competitive prices and easy to use site. "
" Thought I would be waiting a while to collect the car but went fairly quick. Freindly and helpful staff. "
ALICANTE, ES - Reviewed by LYNNE - 24 October 2013
" I have been using you for over ten years now. I travel to Alicante about 4 or 5 times a year and I have only had one problem and you put that right for me in about 10 minutes, so no complaints there.I always recommend you to all my friends who travel to Europe and beyond. "
" As with all car rental companies at Alicante Airport they never have enough staff to beat the queues but when you get to the front the staff are always pleasant and helpful "
ALICANTE, ES - Reviewed by THOMAS - 23 October 2013
" No bad comments ,,all good.everything went very smoothly, "
" no problems at all,will book again if I get a good price as I did this time. "
ALICANTE, ES - Reviewed by MANSOUR - 23 October 2013
" I would probably recommend you. "
" I Could NOT lock the car either by remote or manually using the key in key hole. I wasted half a day wasting for a replacement to be delivered. "
ALICANTE, ES - Reviewed by ROBERT - 22 October 2013
" Car was fine but staff on collection were not concerned how long we were waiting and like many Spanish had a poor customer service attitude.Very hard sell on insurance which we explained we already had,which made no difference and he still tried too hard even to the extent of saying yes but can you contact them do they have an office (as I purchased extra insurance online) Stupid comment, We all purchase many things online from for example Amazon,do they have an office if I want to speak to them direct NO. Forget the insurance hard sell the British are not stupid,just because you manage to catch a few don't assume we are all stupid.Sorry this Comment refers to Firefly. "
" See above. "
ALICANTE, ES - Reviewed by IDRIS - 18 October 2013
" The prices seem fair and there is a reasonable choice of vehicles. The response to a quote is good. "
" I have now used centauro a few times, their reps at the Airport do their job without much personal connection with the customer. Their vehicles are of acceptable standards except that their windows internally are never cleaned properly......this can be quite dangerous when you have to contend with the Spanish sun glaring right at you. Overall I would give them a mark of 7-8 out of 10. "
ALICANTE, ES - Reviewed by MICHAEL - 17 October 2013
" Had to wait nearly one hour to pick up car as there was a long queue of customers.Was not very happy as I did not have a credit card I had to pay a daily insurance fee plus petrol which was an expensive car hire. "
" Need more staff when flights arrive there. "
ALICANTE, ES - Reviewed by ANDREW - 16 October 2013
" I did not want to use Goldcar and your staff very quickly and efficiently changed the booking to Firefly "
" Your voucher stated 'zero excess' however on arrival I was charged an additional E36 for a 3 day hire to cover what your voucher stated was already paid - they simply would not listen to what I had to say and told me that if I declined this I would be liable for e700 !!!!! "
ALICANTE, ES - Reviewed by JAMES - 15 October 2013
" Great service. It's a pity that all Spanish hire companies hard sell their "extra" insurance for other damages ( I have a separate annual xs insurance) and they have this return empty fuel policy but I guess their overall prices are very competitive. Your service is 1st class "
" As above except our car had a few damages which we fortunately pointed out at the time of hire - nothing too detrimental just a large dent and a few scuffs + brocken rear light glass. "
ALICANTE, ES - Reviewed by DAVID - 08 August 2013
" Found yet again when i turned up at the hire office there were no problems at all and the hole thing took about 10 mins! "
" Again no problems, just pick up the car and go. "
ALICANTE, ES - Reviewed by MARY LOU - 05 August 2013
" The only problem I had was waiting to get the car I waited well over an hour to speak to an agent. "
" very slow at airport took over an hour to speak to agent "
ALICANTE, ES - Reviewed by STEPHEN - 03 August 2013
" very easy car hire "
" i thought i had paid for everything up front and was surprised by the extras when picking up my car. got ripped off with the fuel as i was charged more for a full tank when compared to the local prices The car was OK, but just OK. The staff were friendly "
ALICANTE, ES - Reviewed by LESLIE - 22 July 2013
" skoda car not up to usual standard "
" very efficient "
ALICANTE, ES - Reviewed by NICHOLAS - 21 July 2013
" Very satisfied with Auto Europe "
" The car and service were great, however I like a lot of people want to see the price I will pay and not be subjected to a further 151 euros. Also the cost of fuel is double the filling cost of the car which is a total rip off "
ALICANTE, ES - Reviewed by PHILIP - 19 July 2013
" Excellent Service. No problems. "
" Bit unsure re Record Car Rental charging me 80euros for a full tank that should have only been 65euros (I have same vehicle in UK!) and also charging me 50euros for extra insurance when I should have been covered already. Felt that was a bit of a con as If I refused to pay I wouldn't have been able to take the car. "
ALICANTE, ES - Reviewed by MELISSA - 15 July 2013
" Fab customer sevice from Sebastian Berhardt. He was extemley helpful and polite in helping me choose a car and explainng all the very important details. "
" I do not think it was fair all the people who had previous reservations had to wait over 40mins to get the hire car while people who had not make a reservation were attended first. The VW Polo was a good choice although it had a few scratches. "
ALICANTE, ES - Reviewed by MARK - 13 July 2013
" You should have more staff on the desks at the airports as its a major put off and they are extremely slow "
ALICANTE, ES - Reviewed by PETER - 13 July 2013
" Auto Europe excellent. Process worked absolutely as it should. "
" Felt a bit stitched up by Record having to pay 86 for a tank of petrol in a Ford Fiesta when the real cost was half that and I'd watch out for that 'no option' clause again. I might expect a 10 service fee on a tank of petrol but I thought that was excessive. Everything else spot on, except for the slow process time when we first got the car. Not enough staff on the desks. "
ALICANTE, ES - Reviewed by MARTIN - 12 July 2013
" A bit annoyed about insurance cost on top of price "
" Car great although no arieal for car radio so radio no use and no spare wheel supplied with car charged extra for insurance waiver a bit of a con which makes the deal less attractive "
ALICANTE, ES - Reviewed by BERNARD - 12 July 2013
" Excellent service "
" Car very good the air condition not good though perhaps if the manual had english explanations it would help a lot of people "
ALICANTE, ES - Reviewed by MICHAEL - 08 July 2013
" very easy to book online, had to speak with sales guys although they all sounded really fed up they did there job well and answered my queries. "
" Ordered a 2 door Opel Corsa, was given 4 door Fiat Panda which had a few dents and scratches but reported to guy in office where we picked car up just incase we got charged for them. During the thrid week the brakes started sticking and the clutch started playing up but it lasted for our holiday. Very clean and tidy inside and a good price now just waiting for our deposit back. Question:- After reading terms and conditions I read that as we never took out their extra insurance and if the clutch had gone we would have to pay for a new one, why when it had done over 53000 killometers and we only had it for three weeks and done very few miles. Not to keen on some of the small print would be nice if they were more up front. "
ALICANTE, ES - Reviewed by CLIFFORD - 04 July 2013
" Good service "
" Excessive fuel cost and full tank to empty tank fuel policy not satisfactory. Persistant attempts by counter staff to sell unnessary insurance. Car had seen better days and smelled of stale cigarettes "
ALICANTE, ES - Reviewed by KEITH - 24 June 2013
" Still have issues regarding the insurance extras required which amounted to I think about 70 which is quite a lot of money. I which the information was MUCH clearer on exactly what we should be paying from the website booking information. "
" See above. We have used Goldcar LV many times, they have our details on their systems, which makes collection of hire a much faster process for us. "
ALICANTE, ES - Reviewed by KEVIN - 23 June 2013
" Booking experience very good. "
" The queue for the hire desk was very long and took 3/4 of an hour to get the car. The agent Alfred was polite and helpful but tried to sell insurance that I thought I had got already and was legal in Spain. The other comment was that before we had hired cars before from other companies, we never got the car we booked, we always got a 'similar', on this occasion the agent gave us a VW Polo which we were very happy with. "
ALICANTE, ES - Reviewed by DENNIS - 21 June 2013
" consider that generally satisfactory service. but object to paying excessive cost for tank of fuel, which is excessive before tax is then added. for instance i was charged 78 euros + tax for a tank which would only hold 50 euros of petrol with tax included. "
" efficient and polite "
ALICANTE, ES - Reviewed by GORDON - 21 June 2013
" Used Auto Europe on line as part of a search for a hire car. Site and links were straight forward, as was the booking process with Record. I would be happy to use Auto Europe again providing the results etc. meet my requirements. "
" Efficient friendly service at the airport at both the pick up and drop off. Did not need to contact Record during the hire period so cannot comment on other service aspects. Car was clean and basic, an Opel Corsa 1.0l but was exactly the type of car expected. Have only just returned in the last 48hrs so am still waiting for the deposit to be returned. Don't anticipate any problem with this as the service from Record has been good so far. There are more expensive companies around but Record delivered a good, value for money service which I would happily consider using again. "
ALICANTE, ES - Reviewed by IAN - 18 June 2013
" More people on the reception would be useful. "
ALICANTE, ES - Reviewed by PETER - 18 June 2013
" good service "
" could have done with more people in the office to move things along a bit quicker "
ALICANTE, ES - Reviewed by DAVID - 15 June 2013
" Very happy with Auto Europe. Good service and very good privces. "
" I will never use Firefly again. The car was perfectly fine, but we all had to stand in the queue for over two hours before we got served with nowhere to sit or get a drink. No apologies or anything when we got to the desk. Not a pleasant way to start a holiday - especially for those that had young children, or for elderly people. Never again! "
ALICANTE, ES - Reviewed by MARTIN - 14 June 2013
" firefly's cars all seemed to have damage..... I felt if you never paid the CDW and missed a dent or scratch your deposit would be in jepardy. I bought the CDW anyway for piece of mind....I had no problems all in all would use them again "
" Their hard sell was scareing people away most clients did not want extra insurance.....and some of the cars had been in many "fights" "
ALICANTE, ES - Reviewed by PERRY - 14 June 2013
" extra insurance is to expensive ,i can insure a car for 6 months fully comprehensive for a little extra. "
ALICANTE, ES - Reviewed by JOHN - 10 June 2013
" Auto Europe did everthing well "
" Firstly it took over an hour to get assisitance as there were only 3 people on duty,which is strange as the office is very large. You advertised a Merc A class on the web site so I paid extra for it, I got a Citroen Picasso which is the worst car I have ever driven. The people at Goldcar told me that this car is in the same class so I took it. You would never put a citroen in the same class as a Merc. This is misrepresentation. "
ALICANTE, ES - Reviewed by JANET - 09 June 2013
" More transparency regarding the nature of the insurances included(or not) as part of hire price quoted would be helpful. Invariably the car hire companies require further insurance to be taken out before hiring the car. "
" Whilst the Goldcar vehicles have always been as booked, in good condition and performed well, I am not happy with the lengthy queues and waiting times at Alicante Airport. On this last occasion we had to wait one and a half hours to be served. As the company know exactly how many bookings they have, and the flights customers are using, they should be better staffed at busy times. "
ALICANTE, ES - Reviewed by BEVERLEY - 07 June 2013
" Good service easy to use web site. "
" Very good and quick service at the airport. "
ALICANTE, ES - Reviewed by MICHAEL - 06 June 2013
" would have been nice to have the car I ordered "
" excellent will use again shortly "
ALICANTE, ES - Reviewed by JOHN - 03 June 2013
" Excellent service but directions to find the desk at the airport could be clearer. "
" Very swift service. "
ALICANTE, ES - Reviewed by MARK - 01 June 2013
" A very good service and nice to have a fuel full to fuel full policy. "
" Excellent staff and easy booking in and out. "
ALICANTE, ES - Reviewed by RUSSELL - 01 June 2013
" good service, nice car, no problems "
" nice car, nice staff, would use again. "
ALICANTE, ES - Reviewed by SEAN - 31 May 2013
" See below. "
" Long, long queues to pick up cars at Goldcar desk in Alicante. The full to empty fuel policy is a con in the first place and the charge is suspiciously high. Pressure to take out extra insurance; the staff on the desk insist that the insurance already paid for does not match that stated on the Auto Europe Voucher. Payments made (for fuel), although quoted verbally in Euros, and Chip-and-Pin card payment taken in Euros, turn out to have been made in Sterling at the Goldcar exchange rate. They also took a signature on a screen pad, which is then transferred electronically to a document agreeing to pay in Sterling. Payment in Sterling was NEVER mentioned to me. Ryanair standard service and marketing. Comments also apply to Record at ALC. "
ALICANTE, ES - Reviewed by CHRISTOPHER - 28 May 2013
" slight delay at the desk in the airport but less than I had expected "
" everybody efficient and the car hire went well "
ALICANTE, ES - Reviewed by DEREK - 26 May 2013
" Quick and efficient service "
" Very efficiently run "
ALICANTE, ES - Reviewed by RICHARD - 19 May 2013
" Great company, easy to use web site. "
" Dont like the fuel charge. You should only pay for what fuel you use. If you dont use the full tank provided it makes the hire charge very exspensive. "
ALICANTE, ES - Reviewed by AMAL - 18 May 2013
" nice new car and full tank on return policy is great if you only intend to drive short distances "
" Went to desk in airport terminal, gentleman at desk was on the phone for 10 minutes , followed by please go to the car park office. So not impressed with him. Rest of service excellent "
ALICANTE, ES - Reviewed by SHEILA - 18 May 2013
" Very good service "
" Very efficient "
ALICANTE, ES - Reviewed by PETER - 18 May 2013
" Good website and quick to use "
" Confusion about insurance and credit / debit cards. Options not made clear. "
ALICANTE, ES - Reviewed by WILLIAM - 07 May 2013
" I booked the car for £101-80. then a few weeks later you were advertising exact same car for £75. when i phoned to query this, the man said well cancel your booking,and try and book this new priced car, and i think you will find it is a MISTAKE???.i did cancel and rebook the £75 car and was very very pleased with new price, but as a regular customer traveling to Alicante about 7 times a year,i am always looking for the best price.your sevice otherwise is fantastic,but i would love to get lowest price car, and not have to keep doing searches and finding prices dropping so drastic, its not fair, on saving £35 that helped towards the now very high fuel costs.I thank you otherwise for a very good service...Cynthia Jones "
" Very good service. Thank You "
ALICANTE, ES - Reviewed by WILLIAM - 07 May 2013
" I booked the car for £101-80. then a few weeks later you were advertising exact same car for £75. when i phoned to query this, the man said well cancel your booking,and try and book this new priced car, and i think you will find it is a MISTAKE???.i did cancel and rebook the £75 car and was very very pleased with new price, but as a regular customer traveling to Alicante about 7 times a year,i am always looking for the best price.your sevice otherwise is fantastic,but i would love to get lowest price car, and not have to keep doing searches and finding prices dropping so drastic, its not fair, on saving £35 that helped towards the now very high fuel costs.I thank you otherwise for a very good service...Cynthia Jones "
" Very good service. Thank You "
ALICANTE, ES - Reviewed by LEIGH - 03 May 2013
" good communications, used many many times, offer very good prices "
" find their tactics to promote extra insurance cover very intimadating, would prefer not to go through all this when we have a zero excess, Takes too long, feel they are on commission to sell extra cover at all costs. Not happy with Record for this reason. "
ALICANTE, ES - Reviewed by MARTIN - 02 May 2013
" Had a very long que when at the airport to process paperwork. "
" Car was great, new fiesta, but looks REALY ugly as you take wheel covers of. "
ALICANTE, ES - Reviewed by ALLAN - 23 April 2013
ALICANTE, ES - Reviewed by BRIAN - 22 April 2013
" More car hire companies need to switch to full/full fuel policy and stop trying to con people with insurance extras. Auto Europe should work with others agents to apply pressure for better deals with the hire companies. Spain should realise the way out of reccesion is not by overcharging tourists. "
" See comments above regarding pricing policy. Most car hire companies in Spain only care about making money, not customer service or loyalty. Some are awful. Centauro are OK currently. "
ALICANTE, ES - Reviewed by MICHAEL - 20 April 2013
" Not clear at the time of booking what insurance is included in the price. Goldcar told me all insurance covered was bodywork dents "
" Constantly try to rip you off with non-stop add-ons. Told me the car rental insurance only covered minor dents. Any accident (regardless of fault) I had to pay for, including a fee for every day the car was off the road. When I refused all their insurance they insisted I left a deposit of 600 Euros in case I had an accident. And I dare not mention the rip off charge for petrol ... add 50% to their costs AND they don't refund you for petrol left in the tank but they do charge the next customer for the petrol you gave them! "
ALICANTE, ES - Reviewed by FRANK - 02 April 2013
" A.rrangments fine. But charge of E110 was excessive for fuel, we returned the car at least a quarter full. Full Return full should be the only option. Unfair practise by local car hire companies is leading loss of confidence in spain car hire. "
" Desk people dealt with OK. But as above with Fuel and Insurance costs lead to dissapointment. We booked cost £61, total cost with fuel and insurance £201. expensive as no fuel refund. "
ALICANTE, ES - Reviewed by DAVID - 01 April 2013
" Very easy booking process and an excellent price. "
" Due to their popularity, we had to wait 50 minutes to get the car, but worth it for brand-new Polo TSI. We took up the offer of "Relax" insurance, which gave us freedom from worry and meant they did not even look at the car upon return. "
ALICANTE, ES - Reviewed by ROBERT - 27 March 2013
" GREAT SERVICE AS USUAL "
" GREAT SERVICE AS USUAL "
ALICANTE, ES - Reviewed by PAUL - 26 March 2013
" Most competitively priced, car received was exactly as stated. "
" Quick efficient, friendly service "
ALICANTE, ES - Reviewed by MALCOLM - 24 March 2013
" very efficient, friendly.. "
" excellent "
ALICANTE, ES - Reviewed by RICK - 18 March 2013
" Clear unambiguous information with a great range of well priced options. I felt Auto Europe catered for my needs and everything went well from initial enquiry to handing my hire car back at the airport. "
" First rate customer service which was swift, informative and allowed me to proceed with confidence. The staff were very attentive and were a credit to the company. "
ALICANTE, ES - Reviewed by JAMES - 15 March 2013
" I have used Auto Europe on many occasions and found the service to be amongst the best. "
" A low cost car provider with a first class service and new cars . "
ALICANTE, ES - Reviewed by TREVOR - 10 March 2013
" Good service and a good price "
" Service was good and quick to obtain the car but the car windscreen wiper blades should have been replaced as the rubbers where perished "
ALICANTE, ES - Reviewed by KEITH - 10 March 2013
" Couldnt fault service "
" Bad day in their office. Printer not working so long delay. Staff doing their best, looked like new printer upon our return. "
ALICANTE, ES - Reviewed by PHILIP - 10 March 2013
" Delightful staff both on pick-up and when we returned the car,the car also came up to expectation "
" As stated above, will definitely use again "
ALICANTE, ES - Reviewed by JOHN - 10 March 2013
" Easy to book. "
" Excellent. "
ALICANTE, ES - Reviewed by ANDREW - 04 March 2013
" Smooth and easy booking procedure "
" The queue was typically long and slow moving, unlike some other providers that seem to process documentation alot quicker, ie Sixt. Upon returning the car, producing my documentation and handing in the key, all was well(albeit no receipt as usaul). 15 minutes later I get an email from Goldcar saying that I have returned the car late and am being fined 36euros. Upon returning to Goldcar, the man I saw tells me that I have 90 minutes 'grace' and that there is no fine, upon showing him the email on my phone, he becomes very anti-social and begrudgungly refunds the money to my credit card(supposedly), still no credit card receipt or supporting documentation though. In conclusion, don't use Goldcar. "
ALICANTE, ES - Reviewed by MICHAEL ROBERT - 03 March 2013
" Please note long time waiting in the line to be served almost 1 hour and what I considered to be a very excessive fuel charge for a small car over 80 euros. "
" please see above "
ALICANTE, ES - Reviewed by ANDREW - 28 February 2013
" Very good website and booking process "
" Good service at airport , fairly short queue , quick refund of unused fuel "
ALICANTE, ES - Reviewed by ROY - 28 February 2013
" always no probs "
" great free upgrade "
ALICANTE, ES - Reviewed by PETER - 27 February 2013
" Very efficient and price for manual transmission reasonable. However, I felt that to pay double the price for the same car with automatic transmission was exorbitant. How can you justify this? "
ALICANTE, ES - Reviewed by LAWRENCE - 22 February 2013
" would be useful if your initial comparison pricings included the identity of the hire companies concerned and whether they operate the "empty tank return" fiddle or not. "
" Reserve judgement pro tem as I reported some minor damage to the vehicle on return . It was indicated that it would incurr no penalty but I'm aware that they have my credit catrd impression. I will be monitoring my statement for the next couple of months "
ALICANTE, ES - Reviewed by WILLIAM - 22 February 2013
" Fantastic service. Thank You "
" Again Fantastic Service.Thank You "
ALICANTE, ES - Reviewed by JOAN - 20 February 2013
" Petrol price was rather on the high side "
" Petrol charge too expensive "
ALICANTE, ES - Reviewed by DAVID - 20 February 2013
" Good ,efficient service. "
" On last two occasions have rented from Gold Car the car supplied was showing as requiring a service on collection. Pric charged for a full tank of fuel is scandalous, more than double actual pump price. "
ALICANTE, ES - Reviewed by KENNETH - 18 February 2013
" Very competant to do business with, first class. Easy to use website, and quick and easy rufund system when you change bookings "
" Car smelt of fuel on pick-up (nearly refused car) but was better next day and then dissapeared. Car was not new, had several dents and was missing a hub cap, went to report and was bruskly shown a note saying all damage to car on collection was covered under the insurance (what ever that meant).Long queues at check-in. Strong pressure to sell you their so called top up insurance, evidently if you breakdown and call out rescue service you have to pay if you have not taken top up insurance (you pay if thier poor condition car breaks down, how weard).Finally front tyres were worn to ware limits. "
ALICANTE, ES - Reviewed by MAUREEN - 10 February 2013
" I always book after using a search engine it would be good if your special offer emails were a comparable price to the search engine prices. Also as I make several trips per year (normally winter) a loyalty special price could be offered. Other than that I have always been very satisfied "
" Always very friendly and efficient. The extra charged for petrol is always a bit pricey it says on their paperwork they charge 14 Euros to fill the tank (plus the price of the fuel) but you have to take it back empty. which is how they try and make some money. "
ALICANTE, ES - Reviewed by PETER - 10 February 2013
" Very quick and efficient service "
" Very quick efficient. Veryhelpful "
ALICANTE, ES - Reviewed by IAIN - 07 February 2013
" Excellent.Out in Spain 6/7 times each year and as often as possible use you.My only comment is that often as I book early the rates come down before I fly and then I have to cancel and rebook at lower rate "
" Given the amount of business over the year the extra insurance is too expensive "
ALICANTE, ES - Reviewed by MICHAEL - 05 February 2013
" The whole process was simple and straight forward and will be booking again via Auto Europe. "
" Excellent. Staff friendly and understanding. New car. Charges for the additional insurance (eg tyres, windsceens etc) is per day with no minimum unlike some companies who charge a daily rate SUBJECT to a minimum of x euors! "
ALICANTE, ES - Reviewed by CATHAL - 01 February 2013
" All good "
" The service was good and the car collection was fast and simple "
ALICANTE, ES - Reviewed by JOHN - 29 January 2013
" excellent competitive prices - but can you tell me why a car in France costs almost four times that in Spain - I am a regular traveller to Nice. "
" Excellent cars, unfussy service. "
ALICANTE, ES - Reviewed by JOHN - 29 January 2013
" Extremely impressed that when I made an initial enquiry your employee Hank went out of his way to alert me to some of the issues we might meet when hiring a car in Spain. We were already familiar with some of these but the fact you drew our attention to them strengthened our confidence in you. I also appreciated the support service that was offered should a particular problem arise at the car hire point. "
" The car was very good and in very good condition. my only concern was a nagging fear that we might be held responsible for minor dents and scratches that were already on the car. I say that because this happened to good friends of ours. When we drew them to the Goldcar employee's attention he said it wouldn't be a problem, but wouldn't log them as existing defects. We will keep a close eye on our credit card account ! It was also a bit annoying that we returned the car over half-full of fuel , say 60 euros worth, though, to be fair, we were aware of the take full, return empty policy when we hired the car. All the companies seem to have adopted this policy which favours the supplier. Other than that, Goldcar staff were helpful and friendly. "
ALICANTE, ES - Reviewed by THOMAS MICHAEL - 29 January 2013
" Very easy to use and reliable too. "
" Excellent. "
ALICANTE, ES - Reviewed by MICHAEL - 27 January 2013
" Unacceptably long queues with Goldcar - some would have had 1 1/2 hour wait - this appears common with Goldcar as we have expewrienced before "
ALICANTE, ES - Reviewed by TREVOR - 18 January 2013
" VERY GOOD STRAIGHT FORWARD SYSTEM "
" ALL WENT VERY SMOOTHLY ... VEHICLE WAS A BIT OLD AND HAD NO HUB CAPS...OTHER BITS WERE WORN AND IN SECOND RATE CONDITION BUT IT DONE THE JOB "
ALICANTE, ES - Reviewed by IAN - 16 January 2013
" Good fast response and good rate "
" Paying for a full tank at unknown rate and returning empty is a rip off. A bigger map would be usefull rather than just Alicante. Car fine "
ALICANTE, ES - Reviewed by PATRICK - 09 January 2013
" No problems whatsoever. I'm very happy with AutoEurope. "
" Budget/Alicante charged a mandatory prepayment for fuel, which was about 30% higher than market prices at Spanish petrol stations. There was no way to know the amount in advance nor to avoid this charge except if I had not taken the car, in which case I would have lost the AutoEurope booking fee. This behavior of Spanish car hire companies seems to be very common and could be considered an illegal lock-in contract according to European law. "
ALICANTE, ES - Reviewed by ANTHONY - 07 January 2013
" Very reasonably priced "
" Reception had 2 people on duty but, despite lengthy queue, only 1 was dealing with customers leading to long delay in getting away. Not good enough! "
ALICANTE, ES - Reviewed by ALISON - 05 January 2013
" Always have the best prices on car hire. I recommended you to my Dad. "
" Nice easy car pick up, car as expected with no problems. "
ALICANTE, ES - Reviewed by MICHAEL - 02 January 2013
" Good value for money. No hassle. Would definately recommend. "
" Very efficient. Friendly staff. Easy to deal with. "
ALICANTE, ES - Reviewed by BARRY - 28 December 2012
" easy user friendly site , always recommend on basis of eficiency and value "
" no problem with check in or return but car was only just acceptable , no hubcaps, 2 tyres legal but only just. "
ALICANTE, ES - Reviewed by ROGER - 22 December 2012
" It should be hade clearer which car hire company you are using "
" The only problem is that when using advantage car hire is that the office is not signed and is hard to find "
ALICANTE, ES - Reviewed by MICHAEL - 21 December 2012
" professional customer service. I wish there was more honesty and transparency about all the masses of "add on" costs that are applied when you try and pick up the car. "
" 95 Euro for a 50 Euro tank of fuel is a complete rip off. They also try and sell you insurance already covered under your agreement "
ALICANTE, ES - Reviewed by ROBERT - 17 December 2012
" Signage at exit from Al;icante airport carpark could be better, but we found service was excellent although vehicle a little tired.bearing in mind cost it was good value for money. "
" Service from staff was excellent and their knowledge of english made for an easy takeover. As mentioned our vehicle (Nissan Micra) was a little tired but still good value for money. We are returning to Alicante in Jan 13 and will again be using Record as we have in previous years because the service we receive is so good and the staff helpful. "
ALICANTE, ES - Reviewed by WILLIAM - 26 June 2012
ALICANTE, ES - Reviewed by MARTIN - 26 June 2012
ALICANTE, ES - Reviewed by ROGER - 26 June 2012
" Efficient and friendly receptionist on arrival and departure "
" good service "
ALICANTE, ES - Reviewed by GIUSSEPE - 26 June 2012
" bring back full tank of petrol "
ALICANTE, ES - Reviewed by ALISON - 26 June 2012
" I always get the best price through auto-europe "
" agent helpful. Fuel tank quite expensive though. "
ALICANTE, ES - Reviewed by SARITA - 26 June 2012
" Service was excellent. Only criticism is of the car, as the cigarette lighter did not charge our Sat Nav. Many thanks. "
ALICANTE, ES - Reviewed by DAVID - 26 June 2012
" I was pleased with the professional advice I received when planning our rental. "
" Our convertible was nearly new and a lot of fun. "
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