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AUSTRIA CAR HIRE REVIEWS
Car hire reviews in Austria
Predominantly a mountainous country, Austria is an industrialised nation in the heart of Europe. With glorious Alpine landscapes, deep valleys and wonderful lakes, the country provides beautiful long-winding roads to drive through. Vienna its capital city is extremely popular due to its palaces, museums, galleries and lively entertainment. Salzburg is a medieval and baroque city that is located near the German border and offers great views of the eastern Alps. Being the birthplace of Mozart, this city is extremely popular amongst visitors and another ideal location for booking a hire car.
Auto Europe has more than 60 years global car hire experience and is able to provide excellent quotations on all your car hire needs. With all the latest deals and offers, we’re confident to save you money on our next car rental in Austria. Consult our car hire reviews in Austria page to see what previous clients have thought of our excellent service and customer service. If you have further questions, contact our customer service team to discuss.
AUTO EUROPE AUSTRIA Car Rental Reviews
Average Rating for Auto Europe :
VIENNA, AT - Reviewed by THOMAS - 10 September 2025
" You sent me to those charlatans. "
" Four days rental quoted £74.71 Total paid inc. hidden costs €522.40 "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ELEONORE - 31 August 2025
" With Autoeurope you always get the best deals. Only issue I would flag is the car categorization but not sure if it sits with Sixt or AutoEurope. "
" Generally I do always have a great experience with Sixt but this time O was disappointed: (1) I booked via Autoeurope a vehicle for 5+ people as we were 5 people traveling with 2 kids in car seats. The car we were given was very small and for the adult who had to sit in the back with the kids it was very uncomfortable. I asked the staff about it and was told that I could only change the car by paying an additional supplement. The specs of the cars on offer need to be better categorized to avoid those issues. (2) A few miles into driving I got told to fuel up icon Ad Blu. I am not driving a Diesel vehicle at home and at the pickup was not told that I need to watch out for Ad Blu... Also very frustrating to have to fuel up for (€30+) and not get a car already fueled up... (3) Within as well a couple of hours driving I got a warning lamp saying the tyres need filling up.... Again would not expect to have to do that on a rental and 3/4 tyres had insufficient air. The location for picknup was great, the car is a very good one, but Sixt should categorize the cars better to avoid space issues, check those Ad Blu levels and make sure tyres are filled up. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by HIDEAKI - 27 August 2025
" The conditions are unclear when booking, and there will be unexpected cost at pickup. It's not fair. "
" It was the worst experience ever. I feel cheated. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by RAYMOND - 26 August 2025
" Have rented many cars from auto europe - mainly from Salzburg airport but never had a problem like this. "
" Reception man on his own, knew very little English and did not understand the rental paperwork. Rental car covered in bumps but paperwork did not show this . "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by PAUL - 15 August 2025
" Apart from enjoying your usual high standards and excellent pricing / service ...I was somewhat annoyed at the principal of having to pay extra 12 euros for a vignette at the desk , otherwise Dryyve could not release the car for hire ..begs the question as to why your advertised hire price is not achievable..I've never been charged separately for a vignette before , because you cannot rent in Austria without one in the first place . Hmmm "
" Very relaxed , professional, no pressure "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ROYSTON - 13 August 2025
" Very helpful staff and my favourite car in all my travels. When contacted with issues I received prompt replies. "
" Very helpful staff and my favourite car in all my travels. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by KEVIN - 29 July 2025
" I needed to chang some details of booking after payment and they were brilliant "
" Long story but hire car broke down as I reversed out of bay at airport and locked our luggage in the boot...the guys sorted us out with a better car in about 30mins which was great ...new car was a 10/10 , I put 6 for first car as it was dirty and also broken but I suspect a mix up meant we had wrong car anyway. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by THADDEUS - 24 July 2025
" I would like a paper copy of the contract in case there is an accident or any incident with the police or whatever. You never know as they do routine checks from time to time. "
" I completed my check-in online. When I arrived, there were several customers ahead of my in the queue. One of them was having a long problem that took over half an hour to resolve. A second colleague would have helped a lot. My key and contract was ready to go and it took me 1 minute, but the lady never looked up to see who was waiting etc. I never got an emailed copy of my contract. So I'm not sure what would have happened if i I needed it during the rental. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by WILLIAM - 21 July 2025
" Painless "
" Time consuming check in procedure, maybe possible to improve in advance online information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 15 July 2025
" Good value compared to other car hire companies operating from Salzburg Airport. Easy booking on website "
" The vehicle was in excellent condition, clean and convenient size for our needs. Easy to drive and overall perfect for our trip. The Mega Drive counter staff were polite and efficient. Some clearer instructions or map of the location of the entrance of the airport car park for returning the car would have been appreciated. I was somewhat annoyed to be charged an additional EUR 44.46 local charges by the counter staff, especially for "early pick-up". In estimating the pick up time I had allowed plenty of time for us to transit through Salzburg Airport so we would not be late for pick up. In the event our flight was on time and we had no delays at border control and were 40 mins early arriving at Mega-Drive for 15:30 pick up. I was unhappy at being charged early pick up fee of Euros 15 when the car was clearly ready for us to drive away. A further unexpected charge of Euros 16,67 was applied for us to cross (briefly) into Germany for our onward journey to our Austrian destination. These charges, together with expected airport fees of EUR 5,38, added 17% to the car hire cost, hence my grumble. Apart from this I would recommend MegaDrive to a friend, with a warning about likelihood of additional fees to be paid on top of agreed rental fee. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by TIM - 13 July 2025
" As above "
" All went well according to plan, hiring a car at Salzburg Airport was a joy by comparison to other very busy airports "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANDREW - 10 July 2025
" Very easy and quick pick up and drop off. Our car was upgraded and very good. "
" Very easy and quick pick up and drop off. Our car was upgraded and very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 06 July 2025
" Easy booking with autoeurope as usual "
" Great car even came with sat nav "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by VINCENT - 04 July 2025
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ROLF - 03 July 2025
" The forced paying of extra insurance ruined my 3 day trip with y family. "
" At the counter on arrival, I was forced to take out extra insurance of 99 euros. The counter staff member told me that I did not have an international driving license, even though this was not requested before my arrival. I provided my documents of passport, full UK driving license and credit card. This was all that was requested before arrival, The counter staff was very rude to me and my family and would not release the car unless I paid extra 99 euro insurance for my 3 day trip. I am very likely to put these comments on trip adviser and other websites . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by CHARLES LYNN - 24 June 2025
" The entire rental was perfect. Easy to follow directions, no hassles along the way and no surprise extras. Would recommend AutoEurope to anyone! "
" It was easy from start to finish. We got the car we asked for and it was perfect in every way. Thank you for making it so easy - good value for money! Easy process! No unexpected charges! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 24 June 2025
" didn't take long to get the keys, nice clean car perfect "
" 1st time Avis many times with auto europe. very pleasing experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ERIC - 16 June 2025
" Easy to rent with Auto Europe but no recourse in case of scams like the one I am suffering from at the hands of Hertz. "
" No-one was available when I arrived at the airport, so I had to come the following day. Hertz made up that a (very small) dent had appeared on the side of the car and claimed 980€ against the repair. My experience of rental cars (and I often rent cars) is that any damage smaller than a golf ball does not get reported: this dent is only a few millimetres long. The photos provided by Hertz a few days after I dropped the car (not when I dropped the car) looked photoshopped. I have since heard of similar scams at Vienna airport and within Hertz. I will avoid Hertz and its sister companies at all costs from now on. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by MAEN - 14 June 2025
" The handling was smooth "
" The staff are nice and quick in the atmosphere "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CLAUDIO - 14 June 2025
" Good car "
" Good car at a reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DOUGLAS - 06 June 2025
" Fast, efficient, pleasant, good vehicle "
" First time with Megadrive. Very efficient and pleasant staff. I will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by WESLEY - 03 June 2025
" I've had good experiences with autoeurope "
" The lady who greeted us was rude, had very poor customer service skills, was rude to other customers, asked me for a larger deposit than agreed on the voucher, charged me a fee which I later learned was a cleaning deposit which wasn't explained to me until I returned to drop the car off. The man I dropped the car off with was slightly better but still rude to myself and other customers. Their rating on here is a 6 or so, on google is 1.4 "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by STEPHEN - 27 May 2025
" The Auto Europe experience was faultless, as always. "
" I've shared this with Sixt also but the rental experience was overall very positive (especially being able to return to a different location). There were two items worth mentioning though: 1) On collection I was advised that a Hong Kong driving licence is no longer acceptable in Austria. On return to Hong Kong, I queried this with the Austria Consulate who confirmed that Hong Kong licenses with IDP remain valid for car hire in Austria. However they advised that a technical issue in the ÖAMTC Website caused confusion to car hire companies and they will ask the relevant authority to fix this. Not Sixt's fault, but I thought it worth mentioning anyway as it could create problems for future customers. 2) No one was present for the return. That's absolutely fine - I called the number published and returned keys to the secure box. However later in the day I received an email about new damage to the car. This was surprising as the car was only ever parked on a secure, empty driveway. I assume this was all sorted out however as my deposit was returned in full - it just caused a negative feeling for a few days after the rental. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by VICTORIA - 25 May 2025
" Would rather go to a provider where all charges are clear to avoid nasty surprises at pick up. "
" The car was good, but it felt like there were a lot of hidden charges not made explicitly clear when making the booking. In particular - they charge you up front a cleaning fee, which they state is refundable, but not automatically and it is up the user to provide evidence and request the fee to be refunded. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ADRIAN - 21 May 2025
" Use AutoEurope regularly, saving money, in general smooth process and rental companies you can rely on. This does not hold true for Dryyve, unfortunately I did not have time to look at reviews before trip, would have picked up the many negative concerns, feedback on likes of TrustPilot - AVOID "
" First off they were pushy about taking out there insurance, they were disappointed when I showed them I had my own excess insurance. Then they asked for my International Drivers License (IDP), admittedly it is in very fine print, I hire cars frequently worldwide, especially EU, all car hires have this fine print, yet no one has asked before - Czechia, France, Italy, Spain etc. After coming home I checked UK GOV website it has a list of countries where IDP would be applicable (No EU countries is it required), a IDP is effectively a readable translation of your drivers license, funny enough my UK license is in English. As the Car hire was away from airport, I wanted to cut my losses and leave as they wouldn't let me take car without paying 29EUR per day, turns out it was there excess insurance which they tried selling me earlier, they had me over a barrel, Since being back in UK I was very suspicious of any costs from DRYYVE as my Credit card had 500EUR hold, what a surprise 3 days later 39EUR cleaning fee, car was fairly clean, perhaps some footwell footprints, scam scam scam . Avoid these guys if you have other options, they are cheap for a reason, they will fleece you some how, not worth worrying about when you're trying to enjoy your holiday. I'm expecting there usual response on IDP, cleaning fee. There are many negative reviews, which refer to there dishonest practices, definitely a common theme. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by DAVID - 13 May 2025
" Best deal for our trip "
" Fast Efficent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JAMES - 12 May 2025
" SHould display prominent information about international driving permit to UK license holders. I was completely unaware of this requirement and had to pay a large additional fee for fully comprehensive cover at point of rental. "
" Many additional fees. No shuttle service from airport (had to pay a taxi ourselves). No signs at airport. No phone line we could find. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 07 May 2025
" highly recommended "
" very smooth and efficient with key handover superfast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEPHEN - 06 May 2025
" Other than the above complaint , everything else was good. "
" The pricing and staff were very good. But the car itself wasn't. There was a very strong smell of smoke inside even though there was a non smoking sign on the dashboard. They did offer to change it , but unfortunately we didn't have time to wait. Even after a month of leaving windows and doors open when we could and spraying with fabreze the car was still smelly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by MAHYAR - 28 April 2025
" I wont. "
" The vehicle was very dirty inside and the body work was poor, the vehicle was not on an Austrian plate which can be problematic in terms of police. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by BRANKO - 21 April 2025
" a very good experience "
" we had a very good experience with EuropeCar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALEC - 14 April 2025
" Perfect experience start to finish! Will most definitely book with Megadrive again - many thanks for the excellent service. "
" Everything worked out perfectly, staff were super friendly and efficient, we always book with megadrive and it's greta service and nice cars every time! Many thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROBERT - 14 April 2025
" .Dont understand this section "
" Well done everyone. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by ERIC - 12 April 2025
" All fine. "
" Bit of a wait to pick up the car -- only one agent and several customers. Also directions where to find the car could have been more clear. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GARON - 09 April 2025
" It was a very smooth and efficient process. thank you "
" Overall very good. The staff were efficient and the location of the rental desk and car were within a short walk of the terminal "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ALUN - 06 April 2025
" No hassle whatsoever. "
" Great staff, clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROGER - 02 April 2025
" VW Golf estate unbelievably economical- 60 mpg with 4 up and luggage "
" all very easy and calm at the desk. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SCOTT - 01 April 2025
" I use car rental companies in Austria almost twice a month, and have been doing so for over fifteen years! The only positive thing I can say about Dryyve is that the car was clean and the chap that inspected the car, upon return, was polite. However, during this particular trip to Austria, I found myself having to extend my stay. I needed to extend the car hire for a further four days, I emailed Dryyve via their email address on their contract form. I was directed to a WhatsApp chat. I sent several messages but all messages were read but ignored. I tried calling many times on both numbers provided, but again, no response, so I ended up booking again through the broker. When I returned the car for the changeover, I asked the lady at the desk about their lack of customer service. I told her I had tried to make contact many times. Her response was apathetic, she was extremely rude, she told me that I should have emailed customer service. Which I replied I had and was given a WhatsApp number. I tried to show her the messages but she had no interest in looking. To try and lighten the situation, I said I would be happy to keep the same car, to save on them having to clean an extra vehicle. Eventually she agreed, my car was inspected and a second contract was issued. I just couldn't believe my eyes when I received an invoice for cleaning! We always learn by our mistakes; I definitely won't be using Dryyve car hire again! "
" Dryyve Rental Car hire in Austria - Do not be fooled by the initial low cost - they will charge you for absolutely everything, and more! The following charges were made to my credit card during and after the rental period - 1. Green sticker for motorway (all hired cars in Austria normally have this by default.) 2x 12euros 2. Cleaning the car upon return. 25euros. (In 20 years of hiring cars in Austria, I have never seen such a charge, the car had a little dirt in the drivers footwell and the boot, where ski-boots had been transported) 3. Ten-day Toll/Vignette sticker (10.33euros) 4. Border crossing with Germany from Austria (99euros) 5. Second charge for Border crossing (99euros) All in all, on top of the original cost of car hire, I had to pay an additional 257.33euros of hidden costs. I have had to cancel my credit card in case they make any further transactions. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KARIN - 01 April 2025
" Have used company previously Car had 111k km on clock and many dents and scratches upon pick up.and cost approx £50 a day! Car then broke down on the way back to airport. Had to make our own way to ensure we didn't miss our flight.. no compensation whatsoever offered!! Poor customer service!!! "
" Have used company previously Car had 111k km on clock and many dents and scratches upon pick up.and cost approx £50 a day! Car then broke down on the way back to airport. Had to make our own way to ensure we didn't miss our flight.. no compensation whatsoever offered!! Poor customer service!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by MARK - 31 March 2025
" Good experience but a little pricey this time "
" Efficient collection. Drop off ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by LYSAN - 26 March 2025
" Quick and efficient service. Seamless pick up and drop off as usual. Would use again. "
" As usual, efficient service and good quality vehicles with a much appreciated upgrade. Just one comment, normally with other hire companies we can drive via Germany to get to Zell am See with no extra charge but this time we were charged extra. Otherwise no issues whatsoever. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ASHLEY - 26 March 2025
" As Above "
" Very efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEVEN - 26 March 2025
" If I were you, I would not be associated to this company. They will drag you down to there level of a snakes belly. "
" They are corrupt sharks! They are one of the worst car hire companies I have ever come across. So dishonest. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by MARK - 25 March 2025
" I have reached out to Auto Europe about my recent very poor experience, but as yet, they have not responded! "
" Dryyve has provided the worst rental service that I have ever experienced in over 30years of renting vehicles. Even though their own website states that an IDP or locally accepted license is accepted. I was charged for additional insurance as I didn't have an IDP. Even thought the UK and Austrian gov state that an IDP is not required as a UK photo license is accepted. Furthermore, Dryyve's own website has contradictory information about IDP requirements. Simple advice....avoid this company or be scammed for additional charges! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ERALDO - 24 March 2025
" Never again will I rent from these crooks "
" I will never rent from these crooks again and I am telling everyone not to rent from them. I received a good quote for 5 days only to arrive to collect the car to realise that there was a 500km limit. I had to pay €148 to have an extra 500 km added to my limit. Then because I drove through Bad Reichenhal in Germany , from Vienna to Kitzbuhel , I was charged €99 for crossing borders. Now I´ve been charge €99 twice because of speeding fines. I still have to pay the speeding fines. I have never had this problem of extra charges with any other hire company before. If you continue to broker for this company, I will never use your company to book car rental again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by ANDREW - 23 March 2025
" See 3 "
" I regularly hire abroad and this was my worst experience. They insisted on an international driving licence or their extra insurance which cost Some 150eu. A con and I have NEVER experienced that before despite some 3-4 European hires a year - including with a sister company in Scicily. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by BRYAN - 20 March 2025
" If Auto Europe are using suppliers like Dryvve, then I would tell everybody to avoid them as well. "
" Charged for cleaning, which on reading reviews happens to everybody. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by ABHIJEET - 19 March 2025
" Excellent "
" I think the condition of the car was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SVETLIN - 19 March 2025
" Not satisfied "
" They charged me a cleaning fee of 25 euro. The car has nothing dirty in it when I returned it. So I assume that they are charging cleaning fee everyone "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 18 March 2025
" Excellent. Questions 2 and 4 were only 7 as I don't usually make recommendations "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 17 March 2025
" .. "
" .. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ADAM - 17 March 2025
" Nothing more to add. "
" Generally very good and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PAUL - 14 March 2025
" Terrible rude counter staff who took an eternity to book each customer in "
" Worst car rental experience ever, start with a low cost online then when you arrive to collect the car I was told I needed a International Drivers Permit which you would sell me for €30 per day or online for around €60 which took about an hour to arrange, then when returning the car I was hit with a cleaning fee for having footprints on the mats, I was staying in a hotel so not sure how you expected me to clean these, when I challenged this I was told you operate a clean to clean policy, which was strange as we didn't clean these outside either but this wasn't challenged. A few days later you hit me with a €99 charge for crossing a border. Absolutely ridiculous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by RAYMOND - 12 March 2025
" Unfair that this is not an open transparent service. Feels like they have you over a barrel and once you've left the country there is very little you can do to prove your case. Car hire is the most stressful part of any holiday. This company reflects badly on auto Europe and so I may use a different company in future. "
" I was made to take insurance at €29 per day as I had no IDP. Although when I looked into this I didn't need an IDP. This just seemed to be a DRYYVE policy. Also after returning the car in pristine condition they sent a photo of the drivers mat which looked dusty and added a cleaning fee to my invoice. The photo was not how I had left the car as I had shook out all the mats. I suspect their operative who got in to check the fuel had been topped up had left the car in this condition. It wasn't me. I tried to resolve it with DRYYVE but they were not prepared to take my explanation. I will never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 11 March 2025
" Easy to find reasonably priced car, no problems. "
" Efficient and friendly staff, very quick pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DONALD JOHN - 11 March 2025
" See above comment - you know your clients' locations from the booking details - you need to give a much more prominent warning. I won't use you sgain "
" I had to pay €29 a day because I didn't have an international driver's permit. I understand that it was my omission but charging over €200 for something that costs £5.50 in the UK is a complete rip off. I think that when you know someone is UK based you need to make a bigger deal of having the driving permit. There were 4 other people in dryve at the same time as me with the same issue "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 11 March 2025
" Having used your services many times this was the worst with the overall cost being 4 times the advertised price. "
" Waited over 1 hour to get served then told be had to purchase an International driving permit before they would release the vehicle. This cost £75 and took a further hour to download. We were then charged a motorway fee costing another £10. On my return they confirmed the car was all good then without authority or permission charged a cleaning fee of £25. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAVID - 10 March 2025
" Excellent in every respect. "
" Quick and easy pick up. Car was a competitive price. Personable/friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by DEREK - 05 March 2025
" Auto Europe always come out tops for searching the best car hire deals. Always helpful customer services if an issue. "
" Thrifty alwayst provides good clean reliable cars. Check in desk at Salzburg always staffed with friendly helpful staff who speak excellent English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CEARTH BERNARD HUNT - 05 March 2025
" Overall it was good. Shame about the counter staff at INN. "
" Not enough staff on the counter. No staff on drop off. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 05 March 2025
" Key cost conditions reaping to cross border travel buried in the far end of small print smacks of unfair and sharp practice "
" Deeply disappointed to find key cost information buried in the last clause of the last page of the contract No discussion of vehicle condition before or after rental "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KIERAN - 05 March 2025
" Faultless in innsbruck airport, clear information and no hidden fees. Will use again and again if this service continues "
" Easy pick up, very clear on price of extras I requested at pick up. Very competitive price. Great and clear about cancellation policy. Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GREG - 03 March 2025
" Ok but check back in was to many people not enough staff nobody to check car over or provide guidance if car was ok not deposit refund details yet ! "
" Pick was good apart from the car exit chip not working had go back to office get the clip reset, car was good "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NICOLAE - 03 March 2025
" Good vehicle "
" MegaDrive has been quick and easy. No time waste "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by WILLIAM - 02 March 2025
" Couldn't be faulted "
" Everything first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CLAIRE - 28 February 2025
" Never had a problem before but this time was shocking . After reading all the awful reviews about Dryyve I'm shocked you allow them on your platform "
" Awful company rude counter staff. No mention of cleaning the car before handing it back yet charged for it! Not allowed to read their paperwork just told to sign for the car. Not manual like I requested and not the car band we booked "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by RORIE - 25 February 2025
" See above "
" 1. I arrived to the counter, having ordered an SUV and was asked if I was ok with automatic. I said no problem. When I got to the car, it was a tiny car. I had 3 children with me and needed to get ski stuff in, so I had to go back to the counter and request a different car. When I said to the lady that there was a problem she said 'well I did ask you if automatic was ok'. She never asked me about the size of the automatic and I didn't need this retort from her. 2. When I got the car it was 5300km overdue a service. this is disgraceful! Especially when I had been told that any breakdowns would be my responsibility! Surely safety should come first and yet my family and I were put in a vehicle that was thousands of kms overdue a service! The chance for breaking down would obviously have been much higher in such a scenario and should the car have broken down, why would I have to pay due to the negligence of Dryyve? 3. At drop off, I was charged a 30 Euro cleaning fee! This is utterly ridiculous as it's a hidden cost because what vehicle isn't going to come back needing to be cleaned. Even if you drove it around for an hour, it's going to need a clean, so this is dishonest and sneaky. Having used Dryyve for 5 years now, I'm unlikely to ever use them again. Even if their prices are lower initially, they're dishonest and unsafe. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by ALIX - 24 February 2025
" Couldn't use the Auto Europe as we got changed extra by DRYYVE anyway "
" We were charged an additional 30euros a day as they didnt accept our credit card so had to purchase additional insurance. We booked an SUV but she said she upgraded us to an automatic. When we got to the car it was a saloon car which wasn't great in the snow which is what we needed it for. We had limited miles plus were charged additional money when we took it back for 'cleaning' although it was clean on the inside. The people at the drop off service said this was the only company who charge for this. So our 90euro car ended up being an additional £250 on top "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VIENNA, AT - Reviewed by KRISTOF - 23 February 2025
" Great service "
" Would avoid Dryyve and would recommend Autoeurope to drop the provider. Provided smaller than booked vehicle class without warning not leaving enough room for luggages. Unexpectedly charged cleaning fee for completely clean car. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHRISTOPHER - 20 February 2025
" Rarely had any issues with bookings made through Auto Europe "
" Quick and easy picked. Staff polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by MICHAEL - 19 February 2025
" Very satisfied thanks "
" Agent was pleasant & very helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by AMY - 17 February 2025
" We have used auto Europe before with positive experience but we were totally blinded by extra fees with dryvve "
" Massive fees hidden at time of purchase despite having both visa and mastercard "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by ADRIAN - 15 February 2025
" As ever a smooth booking process. "
" Very efficient pickup and dropoff process. The counter staff were very friendly and helpful. No queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GABRIELLE - 14 February 2025
" Easy to use "
" All positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 12 February 2025
" Charged extra for no reason "
" Charged additional amount for no reason "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KENNETH NIGEL - 11 February 2025
" Autoeurope are great We have used them many times. This is the first time there has been an issue with a car which was substandard "
" The car was a VW golf estate It was very very dirty inside and out when we picked it up - so much so , that I had to use wipes to clean the steering wheel and dashboard It then leaked oil all over the driveway . We contacted Buchbinder and we had to return car to airport - a morning out of our holiday plus trying to clean oil off the driveway "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by PHILIP - 11 February 2025
" To be better informed of the conditions when booking with Dryyve would have been helpful. Yes, having to pay for a vignette was stated on the rental voucher but it was not clear at the booking stage. As for the cleaning contract we feel conned. We hope Auto Europe will make this clear for other renters. At least our 'Black Friday' deal made up for this experience. "
" Three negative experiences; 1) the transfer to and from airport, although quick and efficient, was in grubby taxis. 2) vignette for motorway not included. 3) on collecting the car we were told there was a contract to return the car clean. When we finally did return the car we were then told that it was expected that we use the adjacent car cleaning business for exterior and interior clean. We were surcharged 29 euros as we hadn't done this. Never before had we experienced this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 11 February 2025
" See above "
" Quick efficient service at the desk from friendly staff Car was not the cleanest on the outside. Inside was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by MARIAN - 05 February 2025
" Great rental. Car upgrade and very smooth check in/ drop off "
" Very good customer care. Smooth check in and drop off. Excellent car upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by BRYN - 04 February 2025
" Everything was fine, have used Auto Europe before, no problems encountered. "
" Everything was good. I did enquire about upgrading my car, but they had nothing available due to being very busy. The car we had was fine, I was quite surprised to see that it had over 50K km on the clock, most hire cars I have had have been quite new. However the car went fine, no problems encountered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by KARENNA - 04 February 2025
" Booking the car was very easy and prices were great. "
" Everything with the car was just fine, but when we went to pick up the car there were no employees at the check in counter for 45 minutes, even though we were well within opening times. We called the number multiple times and the Megadrive help line couldn't get in touch with the employees either. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MICHAEL - 28 January 2025
" Generally seem to be slightly cheaper than others. "
" The car was old but fine. It wasn't that clean when picked up but ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KLAGENFURT, AT - Reviewed by RICHARD - 26 January 2025
" All very well done "
" All very well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by WAYNE - 25 January 2025
" Autoeurope - why do you allow this rip-off affiliate to damage your reputation? It's clearly illegal. I have no problem with any of your other affiliates like MegaDrive etc. and rent from them regularly. I request a refund of the EUR 401.69 hidden charges or a credit of this amount for use with one of you other affiliates this year please. "
" I really wish I'd read the terrible reviews on trustpilot before being suckered by apparently the low rental price which escalated to 3x the original price after a catalogue of hidden charges at the pickup kiosk. A UK driving licence is perfectly legal in Austria according to the UK government without an International Driving Permit (IDP) (search: gov.uk driving-abroad international-driving-permit) - Not according to Dryyve!!! They require an IDP, but you only discover this at the rental pickup kiosk. The contract you are given at the rental desk states "you may be required to present an IDP if your licence was issued outside the EU or it is not in Latin characters." It's clearly not a legal requirement for UK licensees as there is an government level agreement specifying the continued equivalence of UK driving Licenses in Austria. No Autoeurope, Brexit does not annul this agreement as you told me on the phone when I complained. If you missed this post contract stipulation, (maybe because you didn't expect to be conned by an Autoeurope affiliate) don't worry, your "dodgy UK driving licence" can easily be made legal for an extra EUR 29 per day with Dryyve's "lazy pack" insurance. This SCAM TRIPLED THE COST of my rental!!! Add to that the cost of the Austrian road tax vignette of EUR 24 which all other rental companies include up front but but Dryyve hides this charge too until you are at their pickup kiosk - I'm happy to pay this but please, show it up front before people book. Add to that the free shuttle taxi "organised" by Dryyve that is not free if you have luggage - EUR 5 per bag. Then we were asked to queue outside their carpark kiosk in the cold and watch through the glass as other renters endure their own Dryyve rip-off experience. The couple ahead of us were caught too and decided to cancel their rental and pay EUR150 for a taxi to their destination instead, the family behind us were also caught and reluctantly paid the hidden charges, as did we. I suspect they keep customers outside so they can separate them making them easier to scam. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by GAVIN - 22 January 2025
" Need to speak about this charge "
" They have taken a £180.93 Charge without any explanation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by GRAEME - 22 January 2025
" Not happy with unexplained Europcar charges "
" Car was filthy when we picked it up, clearly not been washed. Paid extra for an additional driver at the desk but an extra 50 Euros has been added without me being told why. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by RICHARD - 21 January 2025
" Autoeurope displays options in a clear manner so can filter. Info on ski racks from AE was not unto date! "
" Quick and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 20 January 2025
" The car was a VW golf (probably an upgrade). Excellent car, but I did have difficulty with the complexity of the displays. Everything was on a screen display and the access did not seem intuitive. I couldn't get the fuel gouge up at all, so I had to guess if I was running low. Some brief instructions in the car (perhaps a single sheet) would have been very helpful. "
" The efficiency of Megadrive at Innsbruck was excellent. Quick and efficient turnaround at the counter both ends of the hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by JOHN - 15 January 2025
" Efficient. Very smooth pick up and return. "
" Polite and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by TOMAS - 14 January 2025
" read the above "
" Got charged for retuning the car with dust on it, not clear in terms on the website of the hidden charge, also the need for you to fill the car 3/8 full is another headache to calculate how much petrol you need to fill up to ensure you don't leave more then you need, ended up leaving 6/8 full tank "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PAUL - 14 January 2025
" No problems "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by ISTVAN - 12 January 2025
" Very happy with AutoEurope, always great reliable service. "
" Friendly staff, smooth collection and drop-off, car had a bit low tyre pressure, overall happy with the rental experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by JOSEPH - 09 January 2025
" Very disappointing that what was sold under contract, was changed via your supplier as there seems to be some disconnect here. "
" When we booked our Hire Car via Auto Europe the purchase / booking included Local Taxes Contract Fee Winterization Fee Road Tax However, when we collected the car via SIXT, they subsequently sent us a new invoice which included charges for: Local Taxes €121.41 Contract Fee €8.39 Winterization Fee €18 Road Tax €35.36 Further, as they have my Credit Card details they will be drawing these sums automatically. In addition, our contract said Mileage was unlimited but the new invoice stated we only had 504 miles included! When returning the vehicle, there is no handover but only the option to deposit keys in a box, thus we were then told our vehicle had a scratch, which was not the case. I will be writing to you (Auto Europe) to complain about this as was is being sold is not reflected on the ground and arguable is a breach of contract. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by MICHAEL - 08 January 2025
" The car over all was good. "
" The car was slightly dirty on the out side ( the car washer had broken) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by JONATHAN - 07 January 2025
" Very good service as usual "
" The pickup arrangements were excellent - the member of staff was very efficient and helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by STEPHEN - 06 January 2025
" Very good vehicle no long waits and confirmed vehicle all in good order within 1 hr of return "
" Friendly and efficient staff at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ERIK - 05 January 2025
" Only problem with AutoEurope is that they keep insisting that UK driving licences will holders require an International Drining Permit which is not true. "
" Good experience and reasonable price this time, but usually find them too expensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 31 December 2024
" See above "
" Did you get my note about the drivers side lock? I believe VW a have changed their grease / lubricant used on the door locking mechanism to an environmentally friendly version . It freezes at -3 meaning the car cannot be locked until the engine has been run for 10/20 minutes to warm the inside of the car. This was not ideal up in Saalbach in the mountains where it was -7. It was very inconvenient having to do this every day . We actually wasted a few hours contacting you and your engineers trying to fix it which was time wasted on our holiday. As well as time each day heating the car and wasting fuel. I'd suggest that you do not send any more Golfs to the mountains in winter. The guy behind me handing his car back had the same problem but with his rear doors , again a Golf. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by VASILE FLORIN - 31 December 2024
" Nvgnn "
" ? "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 30 December 2024
" Car was as expected great drive - no issues "
" no issues - straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 27 December 2024
" See above. "
" Budget is owned by AVIS. As publicised in the UK press, when collecting the car, they try to "upsell" you insurance, even though I purchased it via Auto Europe, plus an additional charge for entering into Germany (100 Euros) from Austria. I requested an invoice, which they said they would send to my email address, but this has not yet been received. I called Customer Services, (Sandra) at 12.30 27/12/24 to query this, and was advised to upload a copy of the proof of payment on your website. So, not exactly helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ALEXANDER - 27 December 2024
" As above. "
" I will start by prefacing that you (and Hertz no doubt) will take the line that information sent stated that I may need an international driving licence for this car hire. Suffice to say that when I arrived at the Hertz counter in Innsbruck, the lady told me that I would not be able to hire the car as it was Austrian law that UK drivers need an IDL. Regardless on me explaining that this was not a legal requirement in Austria, and that I had hired a significant number of cars in Austria (including with Hertz - also from Munich with Hertz) and it had not been necessary, the lady was quite rude in her stance. I then telephoned Auto Europe and the call handler (Joel, I believe) was little help. TO make maters worse, I asked if my nineteen year old son would be able to hire a car with his licence. I was told that this would be possible but would cost over one thousand euros as the only car available was a larger one (surely it would have been possible and pragmatic to rent me the car we were supposed to have, and understandably with an additional insurance supplement for a nineteen year old)... The make my case stronger, and both Auto Europe's and Hertz's, I would point out the following: 1. That, after being continually refused a car by Hertz, I then went to Mega-Drive (these counter next to Hertz) who said that it was possible to rent a car with a valid UK driving licence accompanied with a passport. This was exactly as I have been informed from the Austrian police over the last fifteen years when I have enquired (as I also have an IDL but leave it in the UK when it is not needed). Therefore, I hired a car from Mega-Drive, although at a considerably higher cost than when booking in advance. To clarify, with a house in Austria, I have travelled to Austria many times (and Auto Europe's records will confirm this as I have used them for some of my journeys), and know that one does NOT need an IDL to drive in the country; that a valid UK licence and passport are all that is needed. Since returning to the UK I have double checked the facts and all UK and Austrian authorities are clear that the IDL is not legally required. I cannot express how disappointed I am by this experience. I have become a regular customer of Auto Europe over many years and I also recommend Auto Europe to guests using my house. I will wait to hear back from yourselves before considering any further action. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by MARTIN - 20 December 2024
" Definitely recommend Buchbinder rental at Innsrbuck airport. "
" Friendly and efficient plus car was upgraded. Very happy with hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by TIM - 17 December 2024
" Buchbinder are the best company I've rented a car from. Having used all the rest (see my history). I can honesty say they have always been amazing. "
" Not happy that the number autoeurope provided for buchbinder on the confirmation document was incorrect. Our flight was cancelled and we were unable to let the staff on the counter know we were running late. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOHN - 11 December 2024
" Excellent service "
" Very helpful and pleasant staff member "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALDI - 03 December 2024
" AutoEurope has to refund asap and sort thing out for the inconvenience it caused to me. "
" They did not rent me the car., saying st the last minute that i was banned from the Sixt. I had never known that there was an issue, they never let me know. They had few days to decide from the day i booked car, and they didnt. Leaving me alone at the airport at the middle of the night, with no other solution, no other providers or abusing one provider. We are starting all the legal actions agaist the company. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by FELIX - 09 November 2024
" Always works well "
" The car wasn't very clean "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by FRASER - 30 October 2024
" Would be sceptical about using the car rental company again. They were the cheapest and it seems like the reason for that is they make there money back with bogus fines about damage to the vehicle. "
" Was a good experience until I got given a 80 euro cleaning fee for the car. For old stains on the seates that i did not cause. I tried to explain this to Dryyve but as i couldn't prove I didn't soil the car, I had no come back to the fine. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by FERLIN - 26 October 2024
" Smooth collection and return "
" Smooth collection and return and a lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ALEX - 26 October 2024
" Always happy to use Auto Europe. "
" All was fine, thank you. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by FRANCES - 13 October 2024
" Very easy system to use. No complaints. "
" Very easy pick up. No queue. Representative spoke good English and was courteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 13 October 2024
" See above....opening hours too limited and therefore risky. "
" Only problem is office shuts at 1630 so impossible to use if a later flight or if flights are delayed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by CHARLES - 05 October 2024
" Excellent "
" Excellent from every aspect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IRIT - 04 October 2024
" Apart from the thing I mentioned everything was fine "
" The only thing that bothered me was that there was nothing to guide us on how to use a car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KEVIN - 04 October 2024
" We have been happy with Auto Europe in the past as we travel a lot and use rental cars all the time, but we would not recommend Megadrive at Salzburg Airport at all. "
" We returned the vehicle to the car rental company and it was checked and found to be all fine. Then 3 days later the company contacted us to say that there was damage to one of the tyres and they included a photo. We did not have any incident where this damage could have happened and we told them this in an email. But on checking our bank statement a couple of weeks later we discovered that the amount of GBP715 had been debited presumably for this damage. There had been no further contact about the damage since we emailed them so we were surprised to see that this amount had been taken from our depsosit. Now that we have returned home and have time to look into it we are trying to make a claim on our rental car excess insurance, but we are not happy with how this situation was handled. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANDREW - 01 October 2024
" Having the car was wonderful as we were able go places outside the city of Salzburg. The car was very comfortable and easy to drive. I would certainly hire a car again as it gives you a certain of freedom. Budget you were excellent. Many thanks. "
" We had very good experience with Budget, receptionist was very friendly and welcoming. The picking up and returning of the vehicle was very smooth. We enjoyed the car a very smooth and comfortable ride. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JONATHAN - 30 September 2024
" Website is easy to use. "
" Car was not the estate I had booked. VW Golf had significant paintwork damage down one side. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
SALZBURG, AT - Reviewed by HUGH - 29 September 2024
" Very happy smooth rental. "
" Very easy collection, helpful staff and super quick efficient drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PATRICIA - 25 September 2024
" Very satisfied "
" Great experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GRAHAM - 24 September 2024
" Auto Europe were fine, it was just Dryve that were a serious problem and that was after drop off "
" Dryve claimed the vehicle needed excess cleaning and we had been smoking in it (we hadn't) and charged additional EUR 165 + VAT. Very disappointed indeed. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by PETER - 24 September 2024
" Very good experience "
" I got an older vehicle and not of the type I'd selected. I ordered an Astra estate, but got a Citroen c4. Inside, it lacked for cleanliness,otherwise it was OK. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by PHILIP - 21 September 2024
" Easy and straight forward to book. "
" Everything went according to plan. Explanation on the agreement all clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANDREW - 19 September 2024
" Very easy to book and good prices. I only use Auto Europe as I've never been disappointed. "
" I have had many hire cars with Megadrive and alway found them to be very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOSE DIONISIO - 14 September 2024
" very good in general "
" Very good service in all aspect except I was charged €55+vat for 15 minutes flight delay and their out of hours pick up. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by PHILIP - 13 September 2024
" Excellent service. Very friendly staff. Clean car Perfect "
" Excellent service. Only problem was at drop off- very confusing to find the drop off zone at Salzburg airport. Brightly coloured signage would help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHRISTINE - 13 September 2024
" Always have a good experience otherwise "
" Hi I am a frequent flyer and always rent my car at Salzburg airport. It took me nearly 2 hours to get my rented car from dryvvve as I had to get a taxi to get to the rental office and then had to wait for someone to come. The representative Jasmin was lovely though. I hire a car for convenience and this was not the case . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by DAVID - 02 September 2024
" Good to know that someone there in your corner "
" Pick up staff excellent. Unfortunately car had virtually no oil had to add 2ltrs just to get to min on dipstick. No oil light on. Only suspected when car failed to accelerate on a slip road. Alamo excellent at refunding oil paid for. But cars need fundamentals checking. Not just an outside wash !!!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
VIENNA, AT - Reviewed by EBERHARD - 01 September 2024
" - "
" - "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GARY - 27 August 2024
" Unable to get clear answers from customer service about getting a refund as this is clearly misrepresentation by Auto Europe. "
" Charged €290 as I am 70 years old. Dryyve would not release the car without payment even though the Auto Europe voucher states this charge does apply until you are 75. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MICHAEL - 25 August 2024
" My experience started well with the booking being easy and clear. However the trouble started when i was fetching the car and they did not accept my american express card for the deposit nor any of my debit cards. Thus charging me a large additional charge i have read the receipt and can not see it written. i aim to leave this review to other customers so that they do not receive this hidden fee "
" My experience started well with the booking being easy and clear. However the trouble started when i was fetching the car and they did not accept my american express card for the deposit nor any of my debit cards. Thus charging me a large additional charge i have read the receipt and can not see it written. i aim to leave this review to other customers so that they do not receive this hidden fee "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PHILIP - 21 August 2024
" a "
" We have received no receipt, emaol or otherwise. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ALLAN - 20 August 2024
" Autoeurope remain my first choice in Car rental. The ability to cancel and refund is a major plus. "
" When the manual gear car in our category was not available. We were upgraded without any fuss and at no extra to a manual car in a higher category. Time was taken to show the car controls. Very impressed with the agent. Car was inspected at drop off and approval confirmed by email in 10 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by FRANKLYN - 19 August 2024
" good value "
" helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARCUS - 18 August 2024
" The second time I've been with Auto Europe and then found better deals after. It's a pity because other times I've been very lucky. Never enjoy feeling overcharged though. "
" Always use Megadrive in Salzburg. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by SIEGLINDE - 09 August 2024
" Genuinely a great experience and made my holiday more enjoyable. "
" Everything was super smooth. I had a great car, speedy pick up and return. I would certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RICHARD - 09 August 2024
" Autoeurope are great. Budget and Avis are great at Vienna airport. Sixt were disappointing even though they are the biggest provider at the airport. "
" Agent was very pushy about my autoeurope full cover not being adequate and that I should take out Sixt damage cover. First time I've been uncomfortable about hiring a car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DANIEL - 09 August 2024
" Very easy and efficient. Well done. "
" Excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 08 August 2024
" Provided a good overview of the differing rental companies and costs involved. Good experience with no hitches "
" The Sixt office in the airport was easy to find and the collection and drop-off process went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by ROBERT - 05 August 2024
" Easy to collect and drop off car "
" Efficient service from reception staff, p.us a brand new vehicle, much better than I expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROBERT - 05 August 2024
" All first class, great car and great service "
" All first class, great car and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by BOGDAN - 05 August 2024
" Nothing to say - maybe should have clear T&Cs "
" Lots of expensive hidden charges -everything outside the contract costs 100 euros. ( a few hours delay charged 100 euros even though I paid 30 euros per day , cross border 100 euros, even the road tax had to be paid in Austria 11 euros) . The AC was making a noise otherwise the car was decent - 39 k so not new. Nice staff-found and retuned the iPad I left in the care after drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by STEPHEN - 31 July 2024
" I have a problem with the information received from auto Europe regarding 'cross border charges'. I am extremely unhappy with the charge of £133 made by Thrifty for 7 days border crossing. I have not received a reply to my email of 22 July. Your quotation and subsequent online booking terms and conditions of 1 July contain no information within the travel restrictions section on any potential or actual cross border charges. This was misleading. This information is essential to have before choosing the hire, particularly since car hire in the Austrian Tirol makes travel into Germany almost a certainty. Your site information provided on International Car Rental Travel Fees states "border crossings in Western Europe are relatively easy, traveling between countries is almost always permitted free of charge." is misleading. As Thrifty subsequently charged for border crossing this information should have appeared in the quotation and booking terms. It does not and I have screen shots which show this. This inclusion would have informed my choice of hire company. The booking confirmation does show a gps included to be paid locally which was actually included in the hire. Equally misleading is the voucher terms regarding the responsibility of hirers for local toll stickers. Toll stickers were provided by the hirer but the information was not included in the 'Rental Includes' section of the voucher. Your reply of 22 July from reservations said "the information about travelling to other countries was included in the terms and conditions you accepted" but this contained other general either misleading or non applicable information. Information on cross border charges did not appear in the rental exclusions section of the hire voucher. In summary, customers can not rely on your hire quotations or confirmation to carry all of the necessary information to make an informed judgement on which car hire to use. That information might only be obvious at the point of collecting a vehicle which is far too late. I await your reply before reviewing how to proceed. "
" I have a problem with the information received from auto Europe regarding 'cross border charges'. I am extremely unhappy with the charge of £133 made by Thrifty for 7 days border crossing. I have not received a reply to my email of 22 and 29 July. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by RAYMOND - 23 July 2024
" Great car at a good price. "
" Had a free upgrade. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALEX - 18 July 2024
" The company that you are booking through and the terms and conditions and fees were opaque at the time of booking. I see that your website has now been updated, and this information is easier to find. But it is a bit late for my holiday "
" I didn't even pick the car up because the extra fees (additional mileage and cross border fees) would have added up to more than THREE TIMES the original booking cost. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by RICHARD - 16 July 2024
" You need to make sure that all instructions and terms and conditions of the rental company are passed through to the hirer. We were missing vital information that led to a fraught pick up and exposed us to significant additonal charges from the car hire company. "
" Complicated pickup procedure and lots of hidden costs (extra insurance, cross border fees). We were made to feel like we had done something wrong because we had used a broker. Unusual customer service experience. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ADRIAN - 16 July 2024
" I want to preferred not to had an automatic because I'm a manual driver but apart from that it was a very good car and we had a great holiday. "
" I would have liked to have not been charged 64 Euros extra for a scratch on the wing mirror which wasn't caused by us at all. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by DAVID - 12 July 2024
" Again I am very happy with Auto Europe. The only downside was the Avis counterstaff in Vienna and getting Avis UK to deal with my query when raised by email straight away. They said they could only deal with it when the invoice arrived after the rental. Even now they are not denying my claim that the clerk was wrong but saying I signed the agreement. Let's see what happens. "
" I am in dispute with Avis over their cross border charge. Contrary to their website, the counter staff insisted I had to pay a cross border charge for the whole 8 days of the rental not just the one designated day that I had indicated. He would not check with Avis that he was correct. I also noticed that on the agreement that the car was shown as Red not Grey and that the record mileage was very much more than shown on the agreement. However the registration number was correct. It was so dark in the garage that it was impossible to check all the damage marked. The car also tumed out to be a plug in hybrid although the agreement only mentioned petrol. On the return at Vienna Airport these days, there is a single return place irrespective of the rental company. You are told just to leave the keys in the car and go. There is no role for the customer to play in checking , mileage, fuel or condition. In the event, when the invoice came later by email, all seemed fine for all 3 - even though the mileage was now over 30,000 kms than shown on the outgoing agreement! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ANDREW - 09 July 2024
" When I had an issue that I wanted clarified, I rang Auto Europe but they said they were just an intermediatory and I needed to take it up directly with Alamo/ ENT - not helpful! However, after some persuasion they forwarded me to their contact centre. Also when I return the car the agent checked it over and said all okay - it was not until i received the invoice they said the car had not been return full - - not very helpful after the event as you cannot talk to anybody as you had passed through security - I had to find an email address to complain to Alamo / ENT and sent them the evidence and asked for my surcharge to be refund "
" Car was not clean inside. Service interval was showing 700km until service (not very comforting). "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
SALZBURG, AT - Reviewed by TERENCE - 03 July 2024
" As above the condition of the car was the main issue. The car itself was a high mileage one but performance was fine. It's always a worry with car rentals over the condition of the vehicle on return but the dent and scratch were clearly visible at the start. It delayed us by an hour and soured the start of our holiday. "
" We noticed a big dent and scratch on the car which was not notified on the condition of vehicle form. We went back to reception to report this and asked for an inspection only to be told to photograph it. This is not easy in Salzburg rental car underground parking. Drop off staff were ok. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
SALZBURG, AT - Reviewed by IAN - 02 July 2024
" Excellent. Going to phone you because the counter girl said I didn't have fully comp insurance but I thought I paid extra for it! "
" First rate. Gave me a hybrid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JEFFREY - 29 June 2024
" Very good "
" Very easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GERTRAUD - 26 June 2024
" We picked up the car at Salzburg Airport, the representative was polite, courteous and efficient. We got an upgrade car with only 7 km on it. But all was just perfect , from Booking to dropping it off. "
" Buchbinder are the best!! Shame they are so expensive in Vienna. But compared to Dryve they are like day and night. Absolutely fantastic. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by IAN - 21 June 2024
" as above I assume "
" possibly the easiest car hire process I've been through. Airport staff were excellent, the whole process to get the car took a few minutes, normally this can take a long time signing forms, waivers etc. and after a long flight this can be a pain, so thanks to the team for making this simple. The drop back was equally good; just dropped the car at the drop off spot and headed to my flight. Will use again, thank you!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PHILIP - 20 June 2024
" The vehicle was very clean and in excellent condition. The pick up and drop off was very efficient and we would strongly recommend Auto Europe "
" The vehicle exceeded expectations. It was almost new with very low mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DEREK - 17 June 2024
" Very prompt and friendly service "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KARIN - 16 June 2024
" The original vehicle that I was given upon inspection had a cracked windscreen right the way across! I had to return to the company counter whereupon another vehicle was supplied. No apology made by the guy at the counter! I have used this company on numerous occasions and was disappointed at the service on this day! "
" The original vehicle that I was given upon inspection had a cracked windscreen right the way across! I had to return to the company counter whereupon another vehicle was supplied. No apology made by the guy at the counter! I have used this company on numerous occasions and was disappointed at the service on this day! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SALZBURG, AT - Reviewed by BRIAN - 15 June 2024
" Excellent "
" Excellent website. Kept informed by email. Great car. Deposit released immediately on return Very pleased and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ANDREW - 11 June 2024
" As above "
" When I dropped the car off it was inspected and I was told that all was fine. A few days later I was charged for alleged damage to the wheel hubs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GREG - 09 June 2024
" Auto Europe always seems the cheapest and easiest way to book car rental. "
" Customer service for us and for other customers was poor "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RICHARD - 07 June 2024
" The fact the damage waiver insurance was with Auto Europe and not Dryyve left us feeling we would get caught between 2 companies if a claim had arisen! "
" The main problem for scoring low, was the several issues with the car. 1, it wasn't handed over totally full of fuel 2, there was significantly more damage than the rental record showed and we only received this later by email, so couldn't complain at the time. 3, possibly due the the rear wheel arch damage, the car tyre pressure sensor kept telling us the tyre pressures were low. Had to check them every day. 4, car vibrated heavily between 110 and 130km/Hr possibly from poor wheel balance. We therefore lost confidence in the car but could only contact Dryyve by email which took 48 hrs to respond. On the plus side, you acknowledged our damage and fuel level photos and hand back of the car was easy and return of our 500euro deposit almost immediate. Our concern throughout the holiday was that we would have arguments on return as to what damage was original and what we may have done. Particularly as we had the Auto Europe insurance waiver and not the Dryyve full damage insurance waiver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
VIENNA, AT - Reviewed by KAILASH - 01 June 2024
" Worst experience "
" These people are fraudsters! I want my money back. They gave an wrong car , one with a huge dent and that wasted 2 hours of my time. When we returned the vehicle same to same, they charged us 65 pounds for less fuel! Never book with these people "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
VIENNA, AT - Reviewed by AMANDA - 24 May 2024
" Whilst the booking was easier car hire didn't happen as per above. "
" Unfortunately i was delayed to collect the car. The provider cancelled the booking without any notification or contact and with no refund. Terrible rude customer service. Therefore not recommended at all. Avoid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by RICHARD - 21 May 2024
" Everything except check in experience fine but felt sceptical about their operation after pick up. "
" On a collection counter staff provided Volkswagen polo (their smallest car) l pointed out on you documents I had paid for an upgrade he then said he would give me a "free" upgrade! Then tried to sell me extra insurance until I pointed out I had paid insurance premium on booking. Had feeling of attempted scam going on. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DAVID - 16 May 2024
" As above "
" I have used Auto Union a couple of times. I use them because they offer a reasonable rate but you have to be aware of the extra time it will take and the frustration of the process. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by JOHN - 16 May 2024
" Overall very good. "
" Excellent service., Quick, efficient and great value. Pleasant staff: "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JAMES - 01 May 2024
" All good! "
" There appeared to be unnecessary shuttle delays at For pick up and drop off. More than half an hour on each occasion. Otherwise it was efficient and smooth. Thanks. James "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NEIL - 21 April 2024
" There are 2 points relating to the information in the voucher: 1. It states that the rental does not include local tolls/stickers etc. In Austria a vignette is required so the implication is that this would have to be purchased. I phoned the helpline to enquire about this and spoke to a very assertive gentleman who insisted that I would have to pay the tolls locally - ie he simply reiterated what was stated on the voucher. When I collected the car I was informed that the vignette was included so in the end I was worried about nothing. 2. The voucher also states that an International Drivers Permit is required for non EU citizens, even though a google search stated that it was not required. I bought one just in case; however it was not needed so I wasted my money! Greater clarity/accuracy is required in your voucher and it would be helpful to employ customer service reps who are sympathetic to cutomers enquiries. Apart from these points the overall service was great. The counter staff was very efficient and gave me an upgraded car and the return was very straightforward. My deposit was cancelled within 48 hours. Very good value for money. "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by WILLIAM - 20 April 2024
" Auto Europe were an effective broker who provided a good package of features at a good price and have a reputation for NOT ripping off customers. I was very satisfied. "
" Your price was reasonable. You had an excess insurance policy which was reasonably priced. You provided a winter package in Austria at no extra cost. The car was only partially cleaned because of shortage of time since the previous customer. Your colleague was very helpful when a 4 inch scratch was visible when I picked up the car, which had not previously been recorded on the paperwork. Auto Europe have a record for being reliable and putting together a customer useful package of features at a reasonable price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KLAGENFURT, AT - Reviewed by MARTIN - 17 April 2024
" A fast, efficient service. Car was perfect for my needs "
" As expected, another excellent service given by Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STEWART - 16 April 2024
" Great car and efficient "
" Great to have the app to book in before arrival which saved some time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SHARRON - 14 April 2024
" Would use again. "
" Staff were very polite and helpful, but on pick-up there was only one member of staff dealing with the arriving customers and we waited approx. 45 mins to be served. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SHARRON - 14 April 2024
" Would use again "
" Very efficient service. Staff were very courteous and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 13 April 2024
" Easy to book. Good prices. We'll definitely use Auto Europe again. "
" Everything was fine until after drop-off and I received an unclear email that the front alloys were damaged and I'd be subject to a £1000 excess. The first budget staff member I called was rude and didn't want to help me, other than giving me a phone number to call that was unavailable. The second person I spoke to was much more heplful, looked up my account and explained that even though I'd received the email, I would not have to pay the £1000 excess, it was just an advisory. This was a horrible, stressfull follow-up to a good rental experience. I must also state that the alloys were not damaged by myself in any way. We have clear photos before and after - the slight marks were already there. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by KATARINA - 12 April 2024
" Very efficient during car pick up and very impressed with car drop off system. "
" Very efficient during car pick up and very impressed with car drop off system. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 11 April 2024
" Always a good experience. Price is sometimes better elsewhere. "
" Very good experience and easy throughout. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by STEVE - 09 April 2024
" no problems, car was fine, service was good "
" no problems, car was fine, service was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NIGEL - 06 April 2024
" All good. I am very satisfied and will use auto Europe again. "
" The counter staff were second to none. Very efficient pick up I was surprised at how good they were. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GYULA - 05 April 2024
" Stay away! They use these other companies like Dryyve and they will mass you up... "
" Super bad! No car on arrival! Next day as I have taken a taxi back ro the airport, they charged extra insurance, extra for USA driver's license, when I payed on line... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by KEN - 04 April 2024
" Good booking website, attractive pricing for this trip. "
" Main problem was I being processed for the wrong booking until I spotted the return date was incorrect. So needed to start again. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by ROBERT - 04 April 2024
" Please read point 3 for the full experience but so far I call this fraud. Taking my money and not giving me a car. My holiday has been partially ruined because of autoeurope or Hertz. It is still to be determined who is at fault. "
" I booked my car for pick up at 16.00 at Innsbruck via internet not being told the counter at Hertz is closing at 16.00. On arrival at 16.25 at the desk Hertz was closed. After contacting autoeurope I was told I can collect the car the next morning when the counter is open again. Spending on taxi and time from the holiday I turned up the next morning to be told by the rather rude receptionist from Hertz that my voucher expired and she does not have any cars left to give me as it was holiday season. I had to hire a car from another company at considerably higher cost and so for did not manage to get even a partial refund on my booking which did not materialise. I think this was the first and last time that I booked not directly with a hire company as one is blaming the other and legally it is getting very complicated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by MALCOLM - 04 April 2024
" As above "
" Very efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ELAINE - 03 April 2024
" Easy to pick up and drop off car. "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PATRICK - 02 April 2024
" All as expected "
" Well done will use again "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PHIL - 02 April 2024
" Very easy process "
" Very helpful and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROBERT - 02 April 2024
" X "
" Booked manual, staff wanted us to have automatic "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD - 27 March 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 27 March 2024
" Great car, great value for money, ideal for our holiday "
" Got a free upgrade and the car was awesome thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SIMON - 26 March 2024
" Smooth and stress free "
" Friendly desk staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MICHAEL - 26 March 2024
" The collection process was ok & the car was very clean. Had an issue with a warning light for the fuel filler cap which didn't seem to close properly. "
" Happy enough with everything. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PAUL - 26 March 2024
" Good "
" Would be 10, but paying an extra 45 euros for arriving just after 4 pm was a bit annoying "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by PETER - 25 March 2024
" There was an unknown item on the invoice and I had to write 3 times to the Autoeurope team until they were willing to look into. As soon as they realised they actioned it but it took a while until they did it. "
" I have been charged for cleaning however there wasn't any dirt in the company that was outside the normal usage of a car in winter. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by STEPHEN - 22 March 2024
" As good as can be expected "
" verp pleasant experience.... Check in was easy, car was as expected and was in good condition. Drop off was simple. price was competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by STEPHEN - 21 March 2024
" Quick and easy - no hassle on hire or return. Nice people to deal that are helpful "
" Very helpful and good quality card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JANING - 21 March 2024
" Great - highly recommend "
" Excellent service from the staff, great car provided - thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 20 March 2024
" Overall very good - easy pick up, good power/economy and easy drop off "
" Really good - generally very happy with car (except CarPlay didn't work) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by JEREMY - 20 March 2024
" Always a great experience with staff & vehicles. Thanks! Danke! "
" Always a great experience with staff & vehicles. Thanks! Danke! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 20 March 2024
" Booking was smooth. But the excess cover block on the credit card was significantly more than stated on the booking form. Booking form said 1080Euro but they blocked 1,450Euro plus 170Euro for fuel. "
" Car was ready and in good condition. Quick to off hire it and provide receipt. Took 2 additional days to credit the excess reserved back to my card which significantly reduced my credit available for a couple of days. The charge was significantly more than advised on the AutoEurope booking sheet. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JEREMY - 19 March 2024
" There were a few marks on the car that were not in the condition sheet. When these were pointed out, the guy was very thorough and actually found a few more "
" Very amenable "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by RICHARD - 19 March 2024
" Efficient process "
" Good customers service at check in and returneffi "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by MARK - 15 March 2024
" Auto Europe are ok. However we discovered on investigation that for some reason we were charged and exceptionally high fee for the week we booked. "
" We had booked a small SUV ( Opel Mokka type) and were given a VW Golf with scratches and dents and 67800 km on the clock for the £453 we paid. Difficult for my wife to get in and out of as she is disabled. No other car was available. We preordered a ski rack which was not fitted. We were handed two magnetic racks without instructions but were to tired to argue. The next day we discovered that one of the keys for the racks could not be removed and the rack was hence unuseable. An immediate email to Buchbinder was neither acknowledged nor answered. A video of the problem was made. It made it difficult for my wife to come with me as I had to carry the skis in the car itself. On return to the airport the car was not checked by Buchbinder. We returned the rack to the counter wherethe gentleman deemed it unuseable. Questioned about the email he admitted his boss had received it but not answered it as we were only there for a week and he would assure no rental was charged for the rack. Overall this was a poor experience . The car was a lot smaller than a compact SUV , it was a lot lower which caused my disabled wife problems getting in and out of the car. Buchbinder could not care less. My wife has had many hire cars via various companies over the years. Buchbinder was by far the worst. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 4
VIENNA, AT - Reviewed by TEODORA - 14 March 2024
" Great overall experience "
" Fast delivery of the car, fantastic staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by EDWIN - 13 March 2024
" Auto Europe bit fine, Sixt less so "
" Tried to claim I'd damaged car when I clearly hadn't. Not sure of final status but it felt like an opportunistic claim from them. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by SHERIDAN - 10 March 2024
" Everything worked well and the explanations as to motoring requirements for the country visited were clear and in excellent English. "
" Everything worked well and was clearly explained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GRAHAM - 08 March 2024
" All very good, one of the best and most straight forward car hire experiences we have had recently. Especially good that my husband's age was not an issue. All went well without any problems. "
" All very good, one of the best and most straight forward car hire experiences we have had recently. Especially good that my husband's age was not an issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GARY - 07 March 2024
" Highly recommended. "
" Very friendly and efficient staff. No queueing when picking up or dropping off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by STEPHEN - 07 March 2024
" We rent every year at Salzburg airport and this was the worst car we have rented for many years. My daughter had a similar unsatisfactory experience with Sixt the same week in Salzburg airport. "
" the car had a very horrible smell, most noticeable when you first got in it. It smelt like there was something damp and rotten lurking somewhere. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by TIMOTHY - 06 March 2024
" Ok, have never had to pay extra insurance to transit through Germany before in many years of hiring from SZG! "
" First car had depleted battery so had to go back to counter and was given another. Had to then move luggage over and check a second car for damage. Cost us time but not a problem. Second car was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by STEFAN - 06 March 2024
" Unable to change or cancel the booking. No cars available for an extra day. "
" I needed to take the car a day in advance. No cars available and not possible to amend or cancel the booking. I ended up getting another car from SIXT. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by GLENN - 06 March 2024
" Auto Europe were clear in setting out the terms of hire and it was a good experience "
" There was a problem with the rear windscreen wiper, which became obvious within 20 mins of using the vehicle. The screen wash reservoir was also empty. The warning light came on stating the car was due for service. Hertz blocked my c/card with a total of £1,159.76, far more than the €840 stated in your voucher UK5564052-3. The email responses from Hertz were unhelpful. The car was actually very good in other respects but the Hertz staff were poor and very unhelpful. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KLAGENFURT, AT - Reviewed by MARTIN - 06 March 2024
" I will recommend autoeurope to my friends and family. Thank you "
" Fast and efficient service. The staff are extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 04 March 2024
" dissapointing will avoid sixt in future "
" car not ready for 30 mins and not what was reserved "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CARL - 04 March 2024
" . "
" Pick up was OK - but drop off and the experience after has been horrendous! BEWARE! I've been charged for damage to a wheel that I have not caused. At drop off I confirmed that everything was OK - yet 2 days later I received an invoice and money has been taken from my deposit. I've challenged this - but the response from Dryvve has been rude and pointless. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by CHRISTOPHER - 02 March 2024
" Very easy collection. Car spotless and latest model. Easy drop off too. "
" Efficient staff with clear instructions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEPHEN - 02 March 2024
" Easy pick up and drop off , fantastic car , better than I expected "
" Fantastic service and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GEORGE - 27 February 2024
" Excellent "
" No issues whatsoever everything went smooth and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SEAMUS - 27 February 2024
" Always end up with a better car than booked. "
" Europcar are friendly, helpful, informative and don't try to sell lots of extras like Sixt constantly do.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ANDREW - 22 February 2024
" Friendly and understanding. "
" I've become a regular customer of Dryyve on my frequent family trips, and as usual they are friendly and understanding with issues that arise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RALPH - 21 February 2024
" Bad check in. Speedy check out. Good value for money. "
" 1.5 hours waiting on staff and paperwork. No staff to show us where our vehicle was parked amoungst a thousand cars. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by DAVID - 21 February 2024
" Dacia!!! "
" Off airport location long wait for shuttle. Not open until 8am with early flight "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by JEFFREY - 20 February 2024
" Excellent "
" Excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MATTHEW - 19 February 2024
" Experience was perfect and massively improved my holiday, thank you :) "
" Efficient and clear customer service at pick-up and even given a free upgrade to a far superior vehicle! The car was excellent in and out. Return was extremely simple and as described at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 15 February 2024
" See above "
" Very efficient service both pick up and drop off, was also given an upgrade. All in all a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ALEX - 14 February 2024
" No complaints "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by STEPHEN - 14 February 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PAUL ALEXANDER - 12 February 2024
" The whole experience was very easy. Would be useful if one can put in the relevant rewards numbers into the booking "
" The car was brand new, the staff were very helpful and spoke English. Great, simple service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROBERT - 10 February 2024
" Spot on - no issues at all "
" Very quick process and a very good vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARTYN - 08 February 2024
" was all fairly smooth. I would say that driving back in Salzburg airport to drop off the car is the most stressful part of the day. "
" pick up was smooth and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by HILARY - 07 February 2024
" Better price than booking directly! "
" Quick, polite, no fuss. V good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KIRSTINE - 06 February 2024
" See above "
" Quick and efficient pick up, friendly staff, car great condition and we got a slightly higher spec car. Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ALUN - 06 February 2024
" A very efficient booking process and great value for money. "
" Everything went very smoothly and I would definitely use Buchbinder in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ALAN - 01 February 2024
" Would use again "
" Excellent service, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROY - 01 February 2024
" Seemed good value compared to other agents. No problems encountered with the car hire firm, so no need to use AutoEurope to help resolve. "
" Friendly and helpful staff. No issue with rental, no issue with car. Finalised account emailed by next day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ERIK - 01 February 2024
" As above "
" I thought the prices were quite high - certainly quite a large increase compared to pre-Covid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by HENRIQUE - 31 January 2024
" Every thing was straight forward No complaints Very pleasant experience "
" Every thing was straight forward No complaints Very pleasant experience "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MARK - 31 January 2024
" Best car rental company! "
" Yet again great customer service from Budget. Well done! Highly recommended and decent cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHARLES - 30 January 2024
" Good value. "
" All went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by BRYN - 30 January 2024
" I was very happy with the whole experience. "
" Friendly staff, everything was ready, car was almost brand new. No pressure selling at the counter, so everything was good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOLYON - 30 January 2024
" Excellent service and was seamless from booking to collection and return "
" Excellent service and was seamless from booking to collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by IVAN - 29 January 2024
" Highly recommend car rental. "
" Everything was smooth and fast when picking up the car. We got brand new car. Highly recommend service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 25 January 2024
" nice people to deal with "
" all very smooth nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 25 January 2024
" good except item 3 "
" service and car were good, the only problem was the wipers did not wipe clean and the washer fluid froze up at minus 4 "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by JOHN - 24 January 2024
" See 3 "
" At pick up, the extent of damage to driver side was far greater than sketched by Megadrive. I did not have phone so photo was unavailable. I am expecting no come back on this. apart from that, my experience with AutoEurope over the years is very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by DAVID - 23 January 2024
" Quick and easy pick up and drop off "
" Easy to use website, best prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 23 January 2024
" Excellent car and service "
" Excellent car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAN - 22 January 2024
" Easy to make a booking, all the details understandably described in the order through out the process, no hidden fees. Useful updates and reminders sent without being annoying. Great service. Thank you "
" Professional and friendly staff. Was offered un upgraded car, relatively clean and in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANITA - 22 January 2024
" Very happy "
" Staff were professional but felt speed though hire a bit too quickly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHERYL - 22 January 2024
" As above "
" Counter staff so helpful as I amended car for second week "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by KENNETH NIGEL - 18 January 2024
" Always good and reliable "
" We hit a busy spell and there wa a bit of a wait to get served at the counter . She was very helpful once we got there! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GAVIN - 17 January 2024
" Auto's Europe cant be held responable for Sixt's attitude "
" Mini bus wasn't available. So was offered an alternative. Once it was clear the alternative wouldn't suit our needs Sixt made it very difficult to work together to find a solution. Passenger had to cram into 2 unsuitable vehicles with luggage which compromised the trip "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by MARK - 16 January 2024
" Very positive "
" Efficient staff and great car for the conditions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GARY - 16 January 2024
" Great staff at desk "
" Left child seats in car that had to be taken back to desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by NEIL - 11 January 2024
" Whether I recommend Auto Europe to anyone depends on how my very legitimate complaint is handled. "
" No good at all. The staff were aloof and gave very unhelpful advice which I am disputing. I was told that tolls in Austria were included and I could use the prepaid lane. I did that and now have received a fine which I absolutely refute. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by TREVOR - 10 January 2024
" excellent service and cost "
" very good service and easy transition from plane to hire vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by MARTIN - 09 January 2024
" Auto Europe has never let me down "
" Once again, another reliable booking through Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PAUL - 09 January 2024
" An excellent experience from start to finish....especially the staff at Salzberg airport. Helpful, friendly and a free upgrade. "
" An excellent experience from start to finish....especially the staff at Salzberg airport. Helpful, friendly and a free upgrade. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DIETER - 09 January 2024
" Cheaper then other companies, same quality of cars. "
" fast service, very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by THOMAS - 08 January 2024
" I am awaiting a reply to my complaint - having been left stranded with my 4 month old son at 6pm on New Year's Eve in Austria. No vehicle was ever provided, and I was forced to make my own alternative arrangements. "
" Dryyve close at 2pm for New Year's Eve, despite my booking being made for 5pm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KRISTOF - 07 January 2024
" Best in class "
" Excellent "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by RACHEL - 27 December 2023
" We were told there was no damage on the car but on checking the car found a lot of scratches which then had to be photographed and reported before we could drive away "
" We were told there was no damage on the car but on checking the car found a lot of scratches which then had to be photographed and reported before we could drive away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by LYNN - 27 December 2023
" I called auto Europe when I couldn't get through to mega drive. The lady I spoke to put me on hold and then the call was cut off. The second man I spoke to agreed that I had put the flight information on the booking details but there was nothing he could do until the following morning as megadrive was closed. We emailed autoeurope and received an aggressive response. "
" The counter was closed upon arrival although we had given details of flight arrival. The contact number on the phone at the counter was not answered nor was the number on the voucher. When we returned the following morning the receptionist said we should have called this number. I showed him on my phone that was the number I had called. His face fell. This was the same staff member I had seen in the car rental building outside the megadrive counter the previous evening at 4.20. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by ANDREW - 26 December 2023
" Friendly car hire company. Great service, went out of way to help. "
" Very helpful guy at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PAUL - 26 December 2023
" Keep the price right and you're onto a long term winner with this level of customer care and satisfaction "
" Relaxed , professional, knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by STEVE - 26 December 2023
" Very good "
" Great service but airport meeting point could have been made clearer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 24 December 2023
" Good "
" Car had 59,000 km on it. The wiper blades needed replacing, and there was a problem with the ventilation. At lower than -2.5 the screen became completely covered on the inside and could not see. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by JONATHAN - 24 December 2023
" Excellent value and service. "
" Excellent service, 100% happy with all aspects of rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SIMON - 21 December 2023
" Use google or other search engines for booking car hire "
" Not enough staff to cope with customers upon pick up, probably due to comparative costs which were low, although expensive. All round very good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KEVIN - 21 December 2023
" All good "
" Very Helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by PETER - 19 December 2023
" All round great service "
" Upgraded to a VW Golf automatic diesel. The Salzburg airport office stayed open beyond 18.00 despite the Ryanair flight being 3 hours late "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JEREMY - 14 December 2023
" Easy to use, always the best rates. "
" Always good, polite & efficient. Great cars, always try to use them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANTHONY - 13 December 2023
" Very straightforward "
" Speedy collection at the airport with minimum of fuss. Easy return and car was checked on spot and within a day had a message confirming the deposit had been released. Probably the easiest collection we have had at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOANNE - 13 December 2023
" Great service and competitive price. What's not to like! "
" Great service at pick up, lovely car and very happy with whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STUART - 08 December 2023
" Excellent experience "
" Very helpful staff at reception desk. Vehicle in excellent condition and easy to find. Would recommend your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARTIN - 01 November 2023
" Will use again "
" Fast efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JAMES - 31 October 2023
" All very efficient and easy. Happy to use again and recommend. Good prices. "
" The office didn't have the car I had booked and was hoping to have, but offered a range of good alternatives. I was happy with the outcome. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by MOHAMMAD - 23 October 2023
" :) "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 20 October 2023
" T "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JUSTIN - 13 October 2023
" Autoeurope customer service becoming less helpful "
" Counter staff very rude and unhelpful "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
INNSBRUCK, AT - Reviewed by KARIN - 08 October 2023
" As above. "
" Flight landed 1.5hrs late and no Mega Drive staff in sight! All other hire companies were still staffed. Phone number supplied by AutoEurope not obtainable! Called AutoEurope, unable to give another phone number! Then Spotted a note on counter which gave a number. Eventually spoke to a member of staff who arrived 50 minutes later. I plus 4 other customers left waiting! Not a great start to a holiday!!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 04 October 2023
" Excellent website and clear options "
" Efficient and friendly service, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ABDULLAH - 29 September 2023
" I pay money for a car and insurance details by internet it was clearly mentioned everything. But it looks scammed "
" I book a car throw Auto Europe website. I booked a Mercedes car with full insurance. I arrived budget office at vienna airport they give me peugeot 2008 type with third party insurance. I was arguing with them to get full insurance but they refused. They said to me if you want full insurance you have to pay 263 euros or next time come and book car directly from us. I send an email to Auto Europe car for this case but no answer.I went Austria for vacation but i was whole trip triffids not to damage the car , a small dent or scratches it will put me in difficult situation. Iam really not recommended your website to anyone, also you guys have to do investigation regarding this case or i will open it in a court. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by PETER - 27 September 2023
" Would recommend and use again "
" Once we found the desk the whole process was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DANIEL - 26 September 2023
" As above. Just read the trustpilot page, it tells you everything you need to know. "
" This company is a complete and utter SCAM. We rented a car in Salzburg from these clowns which was booked for a total of 6 days. Upon returning the car at 5pm there was no one from the company present to greet us at the rental drop off and we placed the keys into a box at the office. On arrival home this company emailed me claiming that there were "damages" to the car such as claiming damage to the tyres and the back of the car which did not exist. They sent 4 photos in total, 3 of which showed some scuff mark on a wheel trim and a random photo of the back of the car with absolutely no damage at all. They deducted €375 from the security deposit with zero information about the alleged damages even after i requested further information from them twice. I have rented cars around Europe dozens of times and I have never had an issue until dealing with these total set of cowboys. Legal action will be taken and contacting the credit card company to block charges for these non existent damages. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by SERGEY - 25 September 2023
" Very good service "
" Excellent team at Avis Klagenfurt, many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by KELVIN - 25 September 2023
" Your office was closed when I tried to ring. "
" Tried to charge me €99 for "Out of Hours!" surcharge. They claimed I arrived at 23.01 and for being one minute late its €99 but they still had 2 people waiting to be served. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by MICHAEL - 21 September 2023
" All good - car was provided by Drryve so was a bit confusing looking for a Usave counter! "
" Great experience easy check-in and car was an upgrade - perfect car at an unbeatable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 11 September 2023
" as above "
" no problems whatsoever, nice clean reliable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARTIN - 11 September 2023
" Very please with upgrade to Toyota Yaris Cross Hybrid "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GLYNN - 10 September 2023
" Your part was efficient and effective – but sadly your provider fell short as noted above. You need to give a warning about Alamo in Innsbruck. "
" The problem was that the office was locked and empty when I arrived at the scheduled time. Another person who had booked a rental turned up at the same time and found himself in the same situation. There was a message in German posted on the door, and I rang the number but couldn't get through. Eventually, the other renter got through on the phone and the person said they were washing cars and came about 10 minutes later. This was. Kw about 30-40 mins. This caused a great deal of anxiety on arrival at the airport whether one is not affectively stranded without a car. Very unsatisfactory. In contrast, the drop-off was very efficient and someone was ready and waiting in the office. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SUSAN - 29 August 2023
" We have used Auto Europe many times Very good and easy to book "
" when we arrived , they only had one member of staff and a big queue - she was very efficient when we got to the desk It just took a while. The car was very basic with no satnav ( which is standard now ) and no proper climate control - just air con fans "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by GERTRAUD - 28 August 2023
" Auto Europe were good and the customer service is very helpful and efficient. "
" It is the first time ever (I hire a car twice a year) that I had a bit of trouble with the excess insurance. The Dryve representative tried to persuade me that I need excess insurance which wasn't included as it didn't show on the voucher. I guess it would have been helpful to have that on the voucher. Only after phoning the Auto Europe UK (who were very helpful) they confirmed that the excess was definitely included in the fee) could I tell the agent to just leave it. Also they were not helpful with all information including the car papers (which I eventually found behind the mirror flap) etc. , it took me one hour to get to drive the car. The damage markings were not accurate either. The car was o.k. but not great. I have used U Save before but this time it was not good. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by ERIK - 27 August 2023
" Pretty good all around. I have one complaint which is the rental price offered varied by up to 300% during the months before the rental date. I was able to get a reasonable price by watching the price fluctuation and booking at the right moment but it took up a lot of my time and it seems a very unfair pricing policy applied either by Alamo or Auto Europe "
" Very good except for the pricing policy applied - see comment below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KEVIN - 27 August 2023
" smooth easy helpful "
" all positive other than front door at Salzburg airport was not open 6-45 or 7 am to drop keys saw cleaner use side door so managed to copy, just some information would have helped as needed to check in at 7 am "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 23 August 2023
" Very polite gentleman at desk. "
" Fast and efficient process and desk which has not been my experience previously at this airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NICHOLAS - 22 August 2023
" We had no issues at all. Had never used megadrive, but still certainly use them again. "
" Easy and efficient service at the desk. Good car and easy jet drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANDREW - 20 August 2023
" I always use Auto Europe and they have always been the best for price. Easy and straightforward to book online as well. "
" On the whole SIXT were very good. The staff on the desk at Salzburg were very helpful. The car was good apart from the Sat Nav which you had to register to use so didn't bother. Something I haven't come across before. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KLAGENFURT, AT - Reviewed by MARK - 20 August 2023
" As above "
" Car hire charges going through the roof. And I'm still trying to work out why? What used to be a €250 car hire 4 years ago is now €550-€600. Inflation is running at 9% now but was 3-4% just 18 months ago, so why have prices more than doubled?? Pick up was ok, 1 girl in the office, overworked and totally stressed out as she had 4 customers queuing. I've also never understood when you book a car online and you provide ALL the details they need why it's still such a slow and manual process to collect your car? Took 15 minutes to complete all the paper work, so we queue'd around 45 mins in the end. Car was ok, quite old with 45000 km on the clock. Also smelt strongly of smoke. We only drove 70 km in the whole week, but no other way to reach our resort. Drop off was a little better , took 10 mins. Overall ok, but wouldn't rush back to Auto Europe if I'm honest as the value for money it's just getting crazy. I think a reality check on price needs to happen otherwise customers might as well get a taxi. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by THOMAS - 15 August 2023
" No comment really was ok but experience with Mega drive pulls it down "
" Being charged out of hours when just 15mins after a delayed flight into Salzburg when I wasn't aware that later than 4pm would trigger this left a bad impression from the start. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ABDUL WAKIL - 15 August 2023
" Very friendly and reliable "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by NICHOLAS - 10 August 2023
" Always use AutoEurope - familiar and easy to Use. "
" USAVE we're excellent - possibly the best car rental firm I've used at Vienna airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SHAUN - 10 August 2023
" Thank you we would use again! "
" The agent was very helpful and pleasant. The car was exactly what we needed for a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by FRANZ - 09 August 2023
" If you would have looked into my booking more closely you will see I never picked up my car and to this date I am still waiting for my refund. Once I have got my refund then please come back to me. Thank you. "
" Still waiting for my refund. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
SALZBURG, AT - Reviewed by CHRISTOPHER - 08 August 2023
" Auto Europe is absolutely fine...I have no complaints other than maybe...if someone is going to hire you a car for two weeks it shouldn't be a hideously complicated one. "
" Things were fine really...it wasn't terrible, but nobody explained anything very much about the car (Hyundai i30). It was partially electric I think, and did some odd things. Lane keeping switched itself on every time you stopped the engine. The Hyundai automatic lane correction is an especially 'ugly sensation' with abrupt steering corrections. There appeared to be no way to permanently disable this. Also,...on the overrun the engine would shut down completely...and then start itself again. I pulled over first time this happened but figured out what was going on. I have to say that although the car was alright I wouldn't want it again...it felt disconnected from the road and, even after two weeks, I was still struggling with it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by ZIAD - 29 July 2023
" The overall experience was so bad, I argued the USave agent for more than 30 mins and I didnt get what I already ordered and they confirmed. The U Save are so bad. "
" I ordered suzuki S-Cross, then I asked them for upgrading to Citeroen C4 grand Picasso. The U-save company confirmed the upgrade and we agreed about the additional payment of 145 euro. When I arrived to ghe airport and took the car, they changed the additional paymnet to 550 euro without any reason. So, I didnt agree to pay this amount and took the Suzuki Scross. Second issue occured with me, the car was not ready and we waited about 30mins in the parking until the car arrived. Third issue happend with me, wben I took the car the agent didn't write any damage or scratch in the report. When I returned the car, they found small scratch in tge tier and they reported that I caused this scartch. However, this didnt happen with me. I told them tgat this was before I rented the car but they didn't listen to me and seng me damage report of 100 euro for fixing and 100 euro for administration. They are so bad with me. And they took from me 200 euro by wrong. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by RICHARD - 23 July 2023
" H "
" H "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JESS - 22 July 2023
" Will definitely use again. Thank you. "
" Fantastic service from staff and lovely car. Only issue we had was the battery warning light/message kept coming on from the start of our hire which was warning us to immediately take to a workshop. When we contacted support they said we had to drive it back an hour to the airport to be looked at but we didn't want to spend another two hours driving if it was just a loose connection and we had a full itinerary for our holiday. It would have been helpful to had had someone look at the car in the town where we were located. That was our only issue though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by KUDRET - 17 July 2023
" I have nothing but good things to say about the staff at the counter in the Airport, unfortunately the Roadside assistance company left me high and dry in a very dangerous position on the side of the road for 4hrs. "
" Unfortunately, I ran over something in the road which cut both tyres on one side of the car. When I called the Roadside assistance line and requested recovery I was told to contact the manufacturer of the car and request a warranty call. This made no sense and the Roadside Assistance helpline wouldn't help in any other way despite me telling them that this was not a warranty issue. In short, I was left stranded in the middle of Austria with no help. In the end, I had to walk to a number of local tyre garages (in the very hot sunshine) in order to get two new tyres at my own cost. Not, happy at all. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MICHAEL - 16 July 2023
" Has a lovely car and the whole process went very smoothly "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by HARITH - 15 July 2023
" AutoEurope is good but they need to address the comments above with Hertz for future booking "
" I have booked Luxury SUV category , the reservation and the payment been made one month prior to the collection, on the day I arrived to collect the vehicle, I have been informed there are no cars available on the same category I have asked for. instead I have been offered a lower class SUV, I had to argue with the counter staff and the end results I have to wait between 30 mins to an hour in order to receive the same category vehicle which been dispatched from another rental center in Vienna. this must be avoided for future or at least notify the customer one week prior to the collection "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DAVID - 14 July 2023
" Overall very satisfied "
" Both check out and check in very efficient and polite. Only quibble was the vehicle was registered in Hungary so had to pay a fee to use the roads in Austria (as well as Slovakia) as well as the extra insurance in Slovakia. It was seemingly well past its service interval based on the warning light. I reported this on return but got the feeling it was not an issue. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by ALISON - 13 July 2023
" A very good experience. Thank you "
" Quick & easy service. Car a little expensive. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PAUL - 12 July 2023
" efficient and easy to deal with "
" Lovely clean car helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ASHLEY - 10 July 2023
" Thank you! "
" Price was good and the car is automatic - very easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 09 July 2023
" As above - The process of getting the booking "details data" from Auto Europe to Buchbinder seems to have a glitch somewhere. "
" We were somewhat alarmed to discover that Buchbinder had our booking on their system as 28th June to 5th July when what we had booked (and what our voucher showed) was 29th June to 6th July. How can that have happened? As a result the car we had booked was not available and we ended up with an automatic golf (better car). Not complaining about the result but worried about the fact that such a discrepancy was able to happen in the first place. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GARY - 07 July 2023
" No problems at all "
" Very smooth hassle free service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JAMES - 06 July 2023
" Auto Europe worked well just the rental place was bad "
" Got sort of forced into taking out another 'insurance policy' for 140 euro. Made me quite uncomfortable and like I had been conned. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ABDULLAH - 04 July 2023
" Dear Team, On 9th may 2023, I booked a Mercedes Vito car,on auto Europe, after landing Salzburg airport I went to the vendor to pick my car. However the vendor is advising me that no car is available, I was not informed prior regarding the same.this is not at all accepted. Request you to refund my money back.Please find the attached document for further information. My voucher number:5440475 "
" Dear Team, On 9th may 2023, I booked a Mercedes Vito car,on auto Europe, after landing Salzburg airport I went to the vendor to pick my car. However the vendor is advising me that no car is available, I was not informed prior regarding the same.this is not at all accepted. Request you to refund my money back.Please find the attached document for further information. My voucher number:5440475 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by MATTHEW - 30 June 2023
" From picking up the car and dropping it off, everything was as easy and hassle free as it could of been "
" Very Smooth experience with no hassle at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RENATO - 28 June 2023
" Easy to book, many options, recommended. "
" In the overall, it all worked fine. But had to pay a fine of 100 euros for arrival after 23h, due to a flight delay and that was not fun. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by LIAM - 27 June 2023
" Please read block 3. "
" The car had a damaged driver front wheel and scratch to the rear passenger corner - both items were not on the listing so I reported it - all OK. However, when the ignition was on, there was a warning triangle on the dash board and interrogation of the screen revealed a failed front sensor. I reported this with photographs and was told it would be ok. They did not have another car I could use. I was lucky to have a VW Golf as I only paid for a Fiat 500 (which I have at home). Disappointed, I took the car., there was no other option. For 4 days I had constant alarms telling me to drive in the centre of my lane, to take control of the steering wheel and sometimes a red block alarm telling me there was an obstacle in front of the car, despite the area being clear.. My driving experience was ruined by the annoying constant alarming. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by MARTYN - 20 June 2023
" No hassles which is always a bonus. "
" Everything went smoothly at pick-up and drop off which is better than our recent experiences with several car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JAMES - 16 June 2023
" Couldn't fault the car hire process. All very efficient thanks. "
" The rental process itself was very efficient as usual but the car itself was one of the worst I've had from them. It was very underpowered and annoyingly kept instructing me to change up when the car was already labouring up hills. Also the tyre pressure warning system was faulty telling me to check tyre pressures every time I started the engine and wouldn't reset. Anyway the car was clean and economical "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KLAGENFURT, AT - Reviewed by MARTIN - 15 June 2023
" Car hire that's a well oiled machine. Thank you "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by HANS-MICHAEL - 07 June 2023
" I have always had good service through Autoeuropa and Sixt, so this was a surprise. I would be nice if we were told in advance that this car was not available. We clearly indicated the car was for 5 people which is a full car with luggage. "
" I specifically booked a minivan category vehicle because we were 5 people, including 2 tall men with luggage. At Sixt, they didnt have the car that I booked and gave us another much smaller which they regarded as an upgrade. I had to tell them it was not suitable and they blamed the problem on Autoeurope category being different to theirs. This wasn't true.. In the end they tried to help get a bigger car for us but we ended up paying for an Audi A6 combiner's which wasn't much bigger and still a tight squeeze for us. At least they tried but we expected to get the car we booked, and that I had researched to make sure it was big enough with potential of a 7 seater. This different category business they fobbed us off with was not acceptable. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by ALEX - 07 June 2023
" Very good rental experience "
" Swift car pick-up, efficient drop-off through a drop-off box and generally well organised and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GAVIN - 30 May 2023
" Hired a 5 litre car for 4 people and luggage as we were touring Austria and going into the mountains. Overall a good experience. However, the cost for big vehicles needs to come down. For us it was an expensive treat. "
" Overall a good experience. We wanted to drop the car off in Zurich. However, the additional high charge for this was prohibitive, so we took the train. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANDREW - 26 May 2023
" Autoeurope provided a great,, trouble-free deal from Alamo. We are very likely to use them again. "
" Very smooth and easy. Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by STEFAN - 18 May 2023
" All perfect "
" Simple at pick up. Great car. Easy return at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CORRIENNE - 16 May 2023
" Great value ,quick and easy to pick up car and return "
" The assistant at the desk was brilliant when l picked up the car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ZOLTAN - 28 April 2023
" It was a bit confusing as it wasn't in the voucher we have to pick up the car at the Europcar, so we were looking for a sign for Auto Europe,but didn't find anywhere at the Innsbruck airport, so we had to ask other car rental office's staff to help find it and they told us it's the Europcar. My suggestion is to notify the customers at least on the voucher. Apart from this little thing we are absolutely happy with the company, highly recommended Thank you Auto Europe "
" More than happy with the Europcar. After we found the office at the Innsbruck airport, the lady was very nice, the whole process was easygoing and didn't take more than a couple of minutes, same thing when we returned the car. Highly recommended ,thank you Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 22 April 2023
" App works well but not sure about the extra insurance "
" Car had some damage not on the paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by JORDAN - 18 April 2023
" East process through auto Europe with a good deal! Will certainly use auto Europe again! "
" Did not receive email from sixt with the damage report or copy of the contract signed at the desk. Vehicle had a large dent on the back right hand side over the wheel arch. This creaks when driving, especially when going up a hill "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by MARTIN - 18 April 2023
" A very fast and efficient service provided. Well done! "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 18 April 2023
" No problems "
" Friendly and efficient, no problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by AUGUST - 18 April 2023
" Very satisfied! "
" Very good service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHRIS - 11 April 2023
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
GRAZ, AT - Reviewed by ANTONIO - 10 April 2023
" Easy pick up and return "
" Easy pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 10 April 2023
" Firstly you didnt give me the type of car (hatch back) on the advert even though i said i had skies and needed a hatchback. You made me pay c.130€ (I had no choice) and then the car i got had 2 major problems/ warning signs 1) it said tyre pressure low and 2) service required!! I sepnt 3hours on the phone calling Auto Europe and Mega drive (you can see on my account I spoke to Rita for nearly 1h on Tuesday 14th to complain but she wasn't helpful and said I had to take the car to garage etc) I spent 5 hours in total of my holiday sorting the car and this problem out - you ruined my holiday and then to top if off on the 22 Feb I received another credit card bill for £177.24 - this is adding insult to injury if you agree? I would like a refund for the 130€ as I don't think I should pay it when I didn't get the car you showed me on your website when I rented it and b) I want compensation for all the problems I had with the car and time spent ruining my holiday. "
" Firstly you didnt give me the type of car (hatch back) on the advert even though i said i had skies and needed a hatchback. You made me pay c.130€ (I had no choice) and then the car i got had 2 major problems/ warning signs 1) it said tyre pressure low and 2) service required!! I sepnt 3hours on the phone calling Auto Europe and Mega drive (you can see on my account I spoke to Rita for nearly 1h on Tuesday 14th to complain but she wasn't helpful and said I had to take the car to garage etc) I spent 5 hours in total of my holiday sorting the car and this problem out - you ruined my holiday and then to top if off on the 22 Feb I received another credit card bill for £177.24 - this is adding insult to injury if you agree? I would like a refund for the 130€ as I don't think I should pay it when I didn't get the car you showed me on your website when I rented it and b) I want compensation for all the problems I had with the car and time spent ruining my holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by RICHARD - 06 April 2023
" One of my best experiences in car rental. "
" Very efficient and professional reception staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SIMEON - 02 April 2023
" Basically everything as above. "
" Everything was great. Excellent customer service, very helpful with the amendments i required when changing booking from feb to march due to family bereavement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 01 April 2023
" Great car , good value and good service "
" Great car and service . Will be back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHRISTOPHER - 30 March 2023
" excellent "
" Finally a desk that allows non credit card rentals , by taking a formal amount on deposit . Very efficient and would use every time . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by IAN - 29 March 2023
" After using auto Europe a few times now it has been without any issues and a good experience "
" Excellent quality car, great experience at pick up and drop off, very nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEWART - 28 March 2023
" Super Deal and great value "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KENNETH NIGEL - 28 March 2023
" Good car , good experience "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SIMON - 28 March 2023
" Z "
" Good handover, covered all information and questions. Friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD - 28 March 2023
" See above "
" It was very easy and efficient. I was very happy with the choice of car provided (VW Tiguan) as it easily accommodated all of our luggage. It has been the easiest car rental I have ever experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CHRISTOPHER - 28 March 2023
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GLYN - 27 March 2023
" The Toyota CH-R hybrid crossover automatic was a pleasure to drive. "
" Professional and courteous check out of car, with unexpected choice of one of three upgrades. Check in out of hours was no problem, once we'd found the rental return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by NICK - 23 March 2023
" Good, easy "
" Car was good, counter staff helpful, if a bit understaffed. No email receipt, if that is an issue. A few unexpected additional charges, but small. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by DOUGLAS - 22 March 2023
" Extremely happy with all aspects of our booking, collection and return of a great vehicle. Thank you. "
" Very quick, straightforward at collection and return. Thank you for the great service, will definitely use Mega Drive again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 22 March 2023
" Efficient. "
" Very good. Would appreciate extra price reductions for loyalty over the years I have used Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ALUN - 21 March 2023
" Easy to book and competitive prices. Would use again "
" It was difficult to change the arrival time after BA changed our flight so we were lucky that the agent stayed to allow us to pick up the car even if she was a little grumpy at first. Otherwise no issues with the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JONATHAN - 21 March 2023
" Multiple service providers are available at Salzburg Airport. In future I will consider using another car-hire provider rather than default to Auto Europe. "
" Due to delayed arrival of my inbound BA flight I arrived at the collection desk in Salzburg Airport at 16:10 and was charged EUR50 as a late collection fee (i.e. 10 minutes late). The car provided was clean and comfortable, but had several pre-existing scratches on the paintwork - The customer copy of the car-hire paperwork was unclear on location of existing scratches. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by STEVEN - 20 March 2023
" None "
" Budget are attempting to charge me an outrageous sum of money for damage that i did not cause. This is disputed due to shortcomings in their record keeping and customer service. Their pre-delivery damage report was not sufficiently specific and they did not carry out a pre-delivery inspection with me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by COLIN - 20 March 2023
" Excellent upgrade as well. "
" Great customer service and relatively easy collection process at the airport. Easy location to find when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KARIN - 19 March 2023
" Use this company regularly and have never had any problems. Efficient service always provided. "
" Very very Friendly and efficient service provided by the guy at pickup and drop the off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by DUNCAN - 17 March 2023
" Excellent service, never had a problem "
" Excellent service, never had a problem. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by MICHAEL - 16 March 2023
" I have used Auto Europe many times in the past without many problems. "
" Our EasyJet flight EZY8295 on Wednesday 8 March was delayed by around an hour and a half due to the snow in South East England. So instead of landing at Innsbruck at 2.35pm, the flight landed just after 4pm. The Sixt staff closed the counter at Innsbruck airport at 4pm and left around 12 people stood at their empty counter around 4.30pm with no rental car. I phoned the Sixt customer services and they could not help but made a note on their database of the delay due to the snow in the UK. We made our way to Lech by taxi, train, and bus. I phoned Auto Europe and they are putting in a request for a refund or partial refund from Sixt. I could not collect the car from Sixt the next day as it takes an hour and a half to travel back to Innsbruck from Lech, and another hour and a half to drive back, so a three hour round trip to collect a rental car. I think it was very poor of the Sixt counter team to go home at 4pm when an EasyJet flight was known to have been delayed from London. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by IGAL - 15 March 2023
" Everything just perfect! "
" Perfect car, perfect service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ZORAN - 15 March 2023
" All fine "
" All was very simple and service was very good. Car was excelente. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by EVELYNE - 09 March 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by TIMOTHY - 09 March 2023
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by LAURA - 07 March 2023
" Very satisfied. "
" I was very impressed with the overall service & efficiency of staff. The car was good apart from some slight damage at the rear which was pointed out to us. Very good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by JUSTIN - 07 March 2023
" Generally great service "
" Ridiculous €45 charge for post 1830 pickup "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by ASHLEY - 05 March 2023
" Good ,once I was at the desk but slow procedures for people who had problems trying to complete their Card transaction, an hour to get to the desk,3 people in the queue and 2 Budget personnel were behind the desk. "
" Very pleased with the car and the Return experience at the Airport with the udget staff. The Pick Up process was very slow , I was waiting in a queue of 3 people for nearly an hour, it was 8.30pm and I had my 6 year old grandson with my family. Took a long time to process other clients details.My check in was quick once it was my turn. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ERIK@IMAGO.CO.UK - 05 March 2023
" No further comment at this time "
" I have used Megadrive through you many times and I have no complaint about their service or their cars. They often seem to give me a free upgrade which I appreciate a great deal. However, one thing I am very unhappy about -- their pricing policy. This fluctuates dramatically and indeed has got even worse since the pandemic. Megadrive used to consistently offer the most competitive prices in Salzburg through you. Now, however, the prices can be the highest or the lowest on the market and anywhere in between. Furthermore for the same hire period the price offered by you often changes from week to week, for no apparent reason. So it means once i have fixed on the period I want a car, I need to check back regularly to find when it is most economic to book. It doesn't consistently go up or go down the closer one gets to the booking date. It seems completely random. This is really frustrating. I obviously don't want to pay Megadrive say £400, when a competitor might be £300 and when in the following week the Megadrive price might be down to say £200. I know I can book and then cancel and then rebook, but what a waste of time and cost, both for you and for me! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by HUW - 01 March 2023
" Felt secure having the additional protection "
" Car was damaged and covered in multiple dents & scratches. Desk was closed on a Sunday and they charged me £20!!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by STEPHEN - 01 March 2023
" Lufthansa cancelled our flights to Munich 20hrs before departure. The nearest airport we could get a flight to was Innsbruck the following day, but rather than helping me to change the booking you charged me £90 for cancellation for my Munich booking and refused to help me complete a booking to Innsbruck. Really poor show. Wouldn't recommend you. "
" very second rate service. only one operator on. drop back was just bizarre! Inspecting the vehicle took 20 mins, she went over it with a magnifying glass. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 4
SALZBURG, AT - Reviewed by NEIL - 01 March 2023
" great service. "
" Quick and efficient with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by EDWARD ROBERT - 28 February 2023
" Very easy rental from start to finish. A good quality vehicle which drove well. Both pick up and drop off were very smooth and staff were friendly and really easy to deal with. "
" Very easy rental from start to finish. A good quality vehicle which drove well. Both pick up and drop off were very smooth and staff were friendly and really easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JAMES - 28 February 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by PAUL - 28 February 2023
" This is second time I have used Megadrive in Austriam, and am very happy with their service "
" No issues, staff very helpful on collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by PETER - 27 February 2023
" Easy to use website. Good communication. Easy to change booking details. Good prices. "
" No queue at pick up. Clear instructions and polite staff. Very good car. Signage from drop off to counter could be improved. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOSU - 24 February 2023
" everything worked smoothly "
" everything worked smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CIPRIAN - 24 February 2023
" Very easy to book and good timing - all went supper smoothly. "
" Very friendly rep -who explained to us all the queries we had. Car was very new and super reliable. Will use again. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by EDOARDO - 24 February 2023
" All quick and smooth, excellent! "
" Great service, friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by EDMUND - 23 February 2023
" good, often gives best price. "
" Really good service. Quick check in and drop off. We also were given an upgrade to an excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by STEVEN - 22 February 2023
" USAVE are corrupt. "
" I received a £120 invoice for crossing the border into Germany. Apparently I crossed over for the border for 18mins in total. I didn't realise I had done this. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by KULWANT - 22 February 2023
" Great to get an upgrade "
" Car was dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
KLAGENFURT, AT - Reviewed by MARTIN - 21 February 2023
" Simple, quick & efficient! "
" Extremely efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 15 February 2023
" Efficient. No hassle. "
" Went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHRISTIAN - 14 February 2023
" Will use Auto Europe again "
" Did deliver what they promised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by KARIN - 12 February 2023
" Good service as always in Innsbruck. "
" The only negative thing was that the vehicle smelled of cigarettes! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 10 February 2023
" Well done Budget. We certainly will use your services again. "
" The only reason why the condition of the vehicle is only a seven is really our own fault. We arrived earlier than expected and our car was not ready yet, so we got an upgrade which was not yet cleaned outside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by IAN - 07 February 2023
" The car was beautiful and I believe a joy to drive. However I specifically ordered a manual car and was told that only an automatic was available. I've never driven an auto so my friend who owns an auto had to do all the driving. When I said that I'd ordered an manual I was told that I'd have to upgrade at a cost of well over 100 euros!! Your company has made an error yet I have to pay a shed load more money!! How does that work out? You should be offering me an upgrade at the same price or even a discount, not an extra cost. very poor customer service in my opinion. I challenge you to reply and justify this level of service, not just ignore this problem. As I say the car was great except it wasn't what i ordered. I specifically chose Buchbinder a they did not charge for an additional driver. Might as well as not bothered as I didn't get to drive it! "
" The car was beautiful and I believe a joy to drive. However I specifically ordered a manual car and was told that only an automatic was available. I've never driven an auto so my friend who owns an auto had to do all the driving. When I said that I'd ordered an manual I was told that I'd have to upgrade at a cost of well over 100 euros!! Your company has made an error yet I have to pay a shed load more money!! How does that work out? You should be offering me an upgrade at the same price or even a discount, not an extra cost. very poor customer service in my opinion. I challenge you to reply and justify this level of service not just ignore this problem. As I say the car was great except it wasn't what i ordered. I specifically chose Buchbinder a they did not charge for an additional driver. Might as well as not bothered as I didn't get to drive it! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by ROBERT - 07 February 2023
" Slow to pick up car "
" Slow picking up car and slow in return "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by PAUL - 05 February 2023
" See above. Always recommended! "
" Very efficient, no mess and no bother. Perfect thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROBERT - 05 February 2023
" The lack of flexibility of the Alamo staff was disappointing. Inadequate customer service "
" Rental was fine until I tried to fill up for return. Key would not unlock petrol cap. My daughter and I both tried repeatedly with no success. At the Alamo return the agent also tried and failed but the desk agent subsequently said he'd unlocked the cap successfully. I complained that I should not have to pay the €120 penalty cost when filling up would have cost around €80 and there was no fault on my part. The Alamo desk staff insisted that €120 would be billed. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 05 February 2023
" I use Auto Europe for most trips as I find choice and good prices on the site. "
" The rental went very smoothly. The only thing that could have been better was being provided a bay number to pick up the car from. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by HILARY - 04 February 2023
" As always, take photos. "
" Great staff, quick at the desk...even helped with luggage, and easy drop off at return. Then came the e-mail the next day, claiming damage, and showing scratches to the front passenger side alloy wheel. Fortunately, I had taken a full series of photos of the vehicle at time of rental, sent them the photo showing the alleged 'new' damage, and -unsurprisingly-the complaint was withdrawn. Probably an innocent mistake, but it's the sort of incident that one associates with dodgy little car hire outfits, and not with a 'reputable' large company. I'd use them again, but always be careful. Take photos! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GABRIELLE - 02 February 2023
" Efficient and good value "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by EDWIN GEORGE - 31 January 2023
" Disappointed with the choice of car and the frozen windscreen washers. "
" The car was an automatic which was not good in snow conditions as there was no ability to change gear when the car was slipping. The washers were frozen from the moment I picked up the car so I could not wash the front or rear windscreen. Not ideal on wet roads "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
SALZBURG, AT - Reviewed by MICHAEL - 31 January 2023
" See above "
" I felt the 55 Euros out of hours charge was unreasonable for a 4pm pickup on a Saturday. Yes we were 2 hours delayed but others in our party weren't charged by their supplier. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by ANDREW - 31 January 2023
" Overall very positive "
" Mostly a great experience. Only dissatisfaction was the car was dirty inside and out on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by DEREK - 31 January 2023
" Excellent service "
" Always good value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by IAN - 27 January 2023
" See above. "
" All fine... there was o e minor bit of damage on pick up that hadn't been logged. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CINZIA - 26 January 2023
" We really appreciated the guy at the desk telling us about the vignette, and he was very nice. Drop off was also very easy. "
" The only thing I have to complain about, is the extra charge for taking the car out of the country. This charge was written on my voucher once I'd booked, but I didn't see it anywhere before booking. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KENNETH NIGEL - 25 January 2023
" A/a "
" Very speedy pick up which always helps amd helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by STEPHEN - 25 January 2023
" easy to use "
" no copy of contract or end receipt received despite checking email was correct "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by AKOS - 25 January 2023
" - "
" Great service by counter staff, special thanks to Nicole "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RICHARD - 25 January 2023
" Dissatisfied that I had to pay for insurance "
" There was a problem with credit card and I had to pay extra for debit card and compulsory insurance. No reason why I had to get the insurance "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KEVIN - 24 January 2023
" As above. The Car a Citroen was not really fit for purpose as the winter tyres could not deal with the snow packed roads. We ended up stranded in hotel for two days until we went to next town by bus to purchase snow chains. When we went skiing we returned to find wing mirror damage to the vehicle it was only the cover and we photographed and sent pictures to the renter. On return they have charged us £880 plus £25 plus Vat for a simply cover. The wing mirror was still in working order and this is an excessive charge. They are no interested that we have a damage waiver. "
" The Car a Citroen was not really fit for purpose as the winter tyres could not deal with the snow packed roads. We ended up stranded in hotel for two days until we went to next town by bus to purchase snow chains. When we went skiing we returned to find wing mirror damage to the vehicle it was only the cover and we photographed and sent pictures to the renter. On return they have charged us £880 plus £25 plus Vat for a simply cover. The wing mirror was still in working order and this is an excessive charge. They are no interested that we have a damage waiver. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by PETER - 24 January 2023
" All quick and easy "
" All quick and easy, very polite gentlemen on the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEPHEN - 24 January 2023
" The whole experience using Auto Europe was very simple and much cheaper on this occasion rather than booking direct with the actual hire company who provided the car. Choice of vehicle was immense with both plenty of companies and cars to choose from, Confirmation was instant, Detailed instructions of what documents were required and also payment methods required. pick up and drop off was seamless and the customer service rep at Buchbinder was very attentive, polite and professional. The car we received was an upgrade to what we had booked and was very clean and lovely to drive. I have since booked with Auto Europe for our next holiday and am very confident about the whole hire experience ahead next time In all honesty there is an increased risk or worry when using a third party to book a vehicle or any other service (On a previously occasion it had caused an issue which was my fault as i did not know the credit card number and the car could not be hired and i was out of pocket) so i was a bit apprehensive, but that was my fault and i have learnt from my mistake, but as long as you follow the conditions there should be no problems and i can highly recommend using Auto Europe as a booking partner. "
" Great service...... customer rep at counter was extremely polite and helpful and very efficient for pick up and drop off. upgraded to an Audi A6 which was a pleasure to drive. very happy with the whole experience. :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JOHN-PAUL - 20 January 2023
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 18 January 2023
" Annette was very helpful as was the man who escorted me to the car to change the language on the sat nav very good Very personal service and no ques "
" Annette was very helpful as was the man who escorted me to the car to change the language on the sat nav very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by WILLIAM - 18 January 2023
" Excellent "
" Very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 18 January 2023
" perfect "
" Very good "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by JOHN - 15 January 2023
" Very good "
" Happy people at reception "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by NICK - 13 January 2023
" Depends upon the speed and lack of hassle in sorting out my refund "
" Very clunky process to register my UK address which took 10 minutes and needed the counter staff to manually over ride - why don't they have this information already from my booking? I also have been invoiced and payment has been taken from my credit card incorrectly for local taxes which I have already pre-paid based on my booking and rental agreement. I will not be using Sixt again and will share my unsatisfactory experience. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by BENEDICT - 12 January 2023
" Cost seems competitive until you realise you get charged extra later locally making the overall cost wildly excessive, would have been cheaper to book directly with mid range company "
" Everything went fine until I was charged an extra £130 for no particular reason that was not clear or explained. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by GABOR - 10 January 2023
" The rental experience was very good, but I got a different kind of car what I had ordered (with the excuse that the car type was just an example) Unfortunately misleading marketing is one of the things I hate the most so I will never use your service again and I will not recommend it to anyone "
" The rental experience was very good, but I got a different kind of car what I had ordered (with the excuse that the car type was just an example) Unfortunately misleading marketing is one of the things I hate the most so I will never use your service again and I will not recommend it to anyone "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KRISTOF - 06 January 2023
" Overall great service "
" Car had 8 different light scratches, dents, all light in nature. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by MALCOLM - 05 January 2023
" All good "
" Mega drive receptionist was very welcoming and explained everything was very happy will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JONATHAN - 05 January 2023
" Absolutely dreadful and I'll be advising my credit card company to stop the payment "
" The Car I order was BMW x3, the car I was provided was Ford Koga ... I've check and compared the manufacturer's specifications and the basic models are enormously different by 8000 euros Further more, I have no idea who I'm dealing with AutoEurope, Herts, Thifty car... the confusion is ridiculous To add, the vehicle drop off with luggage and family of small children is absolutely shocking I will never hire a car from your com Again and I'll be contacting my credit card company to cancel the payment under sale of goods act online for misrepresentation I give you 7 days to respond with offer of reduced fee for the car that's been provided and the hassle and inconvenience I've experienced "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by JOSEF - 05 January 2023
" See above "
" The car didn't lock properly and the interior automatic lights didn't work. I only realised this after dark and 250km from the pick up "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by DAVID - 04 January 2023
" U save are scamming us. "
" U save found a small undocumented scratch to the wheel and charged me 200 euros!! I know for I fact I did not do it, and would have happily paid if I had. They are just scamming your customers. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by IVAN - 30 December 2022
" Everything worked fine and smooth, from booking to checkout and return. Still waiting for the release of the Credit Card charge, but that is expected. "
" Smooth and I received very nice premium Audi A3 way above the class I booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SIMON - 29 December 2022
" . "
" Easy to understand handover, budget use quick pass before collection which sped this up. Overall very happy with experience and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 28 December 2022
" Things didn't go to plan (because of flight delays), but we still got the car and it was a lovely car, an Audi A4 which was excellent value for money. "
" Our flight was nearly 3 hours late and we arrived at Buchbinder outside of normal working hours. We are very grateful that the member of staff was contacable and returned to give us the car and an upgrade. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by HANNAH - 27 December 2022
" Great service. "
" thank you for a great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ALEXANDER - 25 December 2022
" Thank you "
" Very easy to use "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by ANTONY - 21 December 2022
" Extremely happy with car & service. "
" Used them many times from Innsbruck - very happy with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MARTIN - 21 December 2022
" Very smooth "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 19 December 2022
" Overall it was ok, but the car was a bit of a disappointment in its age and preparation. "
" Car was an older model with 75k km on the clock. Washer jets either didn't work at all or were frozen for most of the trip. The winter tyres provided were budget and offered poor grip in winter conditions. There were no floor mats. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by SHARRON - 19 December 2022
" Pleased with the experience. We make our final decision on who to rent with based on the best prices offered and the companies we have had a good experience with. "
" A very positive experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHRISTOPHER - 15 December 2022
" No comments "
" The car had over 60,000 kms on the clock and there was a very loud rumbling noise coming from the transmission or drive train. It may have been a worn wheel bearing but it is not what I expect from a company like Sixt. This is unlike Sixt and I would definitely think twice before renting with them again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SALZBURG, AT - Reviewed by KAREN - 12 December 2022
" Auto Europe said they would notify mega drive of our delay as they couldn't get through on phone either, but mega drive weren't aware. Wasn't an issue though when picking up the car, smooth process. "
" Couldn't get hold of them on provided phone number for train delay. Supposed to have snow tires but sticker on car said summer tires fitted. Back seat had dirty marks on seat and carpet - not properly cleaned between rentals. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by PETER - 12 December 2022
" Great service "
" Everything went like clockwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARCELO HENRIQUE - 05 December 2022
" Overall was good. "
" The car has a terrible smell of smoking. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by HAMID - 28 November 2022
" Nil "
" Nil "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by MELITTA - 14 November 2022
" All very well "
" Great service both at the counter and when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MICHAEL - 20 October 2022
" Easy and cheapest "
" Easy and uncomplicated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by THOMAS - 19 October 2022
" Pretty good overall. Like the way you list options for the various categories before booking. "
" Overall not bad but as with all car hire, always something. A few small, pre-existing damage issues which weren't listed on contract.... such as stone chip on bonnet, small scratch etc. Which means you have to go back and report them for fear of being charged later. Registered, when booking with you, for travel to Germany at €20 cost but despite pointing this out at collection still got charged the higher, turn-up rate . Then was told there might not be something on duty to check car back in, as was a Saturday, despite this being the reason why we had changed our original booking to them for this to be done, as we are fearful of being charged for damage we haven't done. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by J.S. - 18 October 2022
" Yes - I would recommend this company. Good service. "
" We arrived at Salzburg and there was no queue for the car rental. Collected car from garage as instructed. Clean, good condition car. Returned car to same garage and dropped keys. No problems. Good service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DEREK - 15 October 2022
" Very efficient at counter and when booking the car hire. Free upgrade provide, very clean car. "
" Very efficient at counter and when booking the car hire. Free upgrade provide, very clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KARIN - 14 October 2022
" I generally rent from Megadrive, Innsbruck on a regular basis. Pleasant helpful staff and good value for money deals. "
" The vehicle smelt of smoke despite being cleaned! As a non smoker this was extremely unpleasant!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by JOHN - 13 October 2022
" Good service "
" Good service will book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROBERT - 03 October 2022
" As 3 "
" Very happy about the car hire experience. The return of the vehicle was a little wierd. No one to receive it and no information how to hand in the keys. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JAMES - 01 October 2022
" Pricing very competitive . Booking process very straightforward. I've used Autoeurope several times before and will use them again "
" Excellent service. Car was upgraded to a great vehicle. Everything was very efficiently handled on collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STUART - 30 September 2022
" Very professional "
" The young man on counter at Innsbruck was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROBERT - 29 September 2022
" Charming staff at Salzberg "
" Professional, friendly and fair value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 27 September 2022
" See above. "
" There are no toilets at the outdoor carhire drop off nor at the carhire office area ; you have to walk halfway to the terminal . There were no luggage trolleys available at the drop off. Salzburg airport is a lot better organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALON - 27 September 2022
" Every thing was great but after returning the car ,I got overcharge of 135 €. I tried to contact you but got no answer. I am still waiting for your response "
" Every thing was great but after returning the car ,I got overcharge of 135 €. I tried to contact you but got no answer. I am still waiting for your response "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ARIEL - 16 September 2022
" There must be a direct relationship between Usafe and Autoeurope regarding the total insurance purchased. It is unacceptable to have a payment when there is comprehensive insurance that includes all the coverages "
" There was a big misunderstanding in returning the vehicle. Usafe company does not recognize the full warranty that we purchased at Auto Europe and trying to charge me 400 euros for a very small scratch .I wouldn't have charged for that either regardless of the insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by PHILIP - 13 September 2022
" Good value and allows rapid comparison of different providers "
" Excellent customer service. I'm finding car rental quite expensive at the moment which may cause me to consider other options eg train, bus etc "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JULIE - 13 September 2022
" Smooth and efficient service. Clean modern rental car "
" Professional friendly service at both pick up and drop off. Clear instructions. No issues whatsoever and a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by WILLIAM - 09 September 2022
" I have used Autoeurope for many years. as the service has been exceptional. I am sure that the problem with USAVE will be resolved in due course. "
" The counter was closed on arrival, in spite of having arranged, through Autoeurope, an extension for a late pick up. No staff, no car and no drop off. Autoeurope have been very helpful so far in trying to recover the additional cost of an unexpected car hire and to resolve the issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by JOHN - 07 September 2022
" I was quite pleased with the experience "
" I had no problems with collecting the car or dropping off the car and the car was of a high standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by HAYLEY - 05 September 2022
" First we did not realise there would be an extra charge for entering Hungary from Austria. Second we had to pay extra insurance at the airport upon collection to cover if there was accident damage and for all the tolls which we thought we had already paid. Third we received over £150 of fines a month after we got home with no way to know what they were for as all in foreign language. I am not a fast driver and thought I had adhered to all speed limits but there is no way to know for sure. Perhaps these were for Hungarian tolls and maybe they are not included. Whatever it was there was no way to challenge it as it was immediately taken from our credit card. I tried to get a refund of at least part of my money as I feel we were totally misled as to what we had paid for initially but have got nowhere - emails back just basically said tough. I WILL NEVER HIRE A CAR ABROAD AGAIN, ABSOLUTELY DISGRACEFUL MONEY MAKING COMPANIES. WE ARE SO UPSET ABOUT THIS ITS HARD TO PUT INTO WORDS. "
" First we did not realise there would be an extra charge for entering Hungary from Austria. Second we had to pay extra insurance at the airport upon collection to cover if there was accident damage and for all the tolls which we thought we had already paid. Third we received over £150 of fines a month after we got home with no way to know what they were for as all in foreign language. I am not a fast driver and thought I had adhered to all speed limits but there is no way to know for sure. Perhaps these were for Hungarian tolls and maybe they are not included. Whatever it was there was no way to challenge it as it was immediately taken from our credit card. I tried to get a refund of at least part of my money as I feel we were totally misled as to what we had paid for initially but have got nowhere - emails back just basically said tough. I WILL NEVER HIRE A CAR ABROAD AGAIN, ABSOLUTELY DISGRACEFUL MONEY MAKING COMPANIES. WE ARE SO UPSET ABOUT THIS ITS HARD TO PUT INTO WORDS. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by CHRISTOPHER - 05 September 2022
" When we returned the car, the staff member came to inspect the car and told us it needed a deep clean as it was so dirty which would be €40. There were a few crumbs on the floor so we were very surprised. Then a "friend" of his came and said he would do it for €30 cash. We rejected this then took the car took the gas station to give it a 1 min vacuum which rendered it spotless and went to return it. When we got back, the staff member circled the car 4 times looking and looking for something. Eventually he found a tiny 2mm silver paint fleck missing from the beading around the boot and told us we must pay him for this. This was not us, there was no scratch and could only have been a bit of wear and tear. (We have a photo). This guy seemed determined to find something to charge us extra for, and we are convinced he must get some sort of commission/kick back from Thrifty for any additional charges he can get away with. It was honestly pathetic and dishonest on their side, and I would not use them again. "
" When we returned the car, the staff member came to inspect the car and told us it needed a deep clean as it was so dirty which would be €40. There were a few crumbs on the floor so we were very surprised. Then a "friend" of his came and said he would do it for €30 cash. We rejected this then took the car took the gas station to give it a 30 second vacuum which rendered it spotless and went to return it. When we got back, the staff member circled the car 4 times looking and looking for something. Eventually he found a tiny 2mm silver paint fleck missing from the beading around the boot and told us we must pay him for this. This was not us, there was no scratch and could only have been a bit of wear and tear. (We have a photo). This guy seemed determined to find something to charge us extra for, and we are convinced he must get some sort of commission/kick back from Thrifty for any additional charges he can get away with. It was honestly pathetic and dishonest on their side, and I would not use them again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JASON - 03 September 2022
" Really good experience and great customer service "
" Really good experience and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by EBERHARD - 28 August 2022
" Easy to change (as we did). "
" All fine. No hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALEX - 27 August 2022
" I've used auto-europe for 20 times and was always satisfied. I think u-save should be removed from your list as use un-fair methods to rip off customers. "
" We got a car with many scratches and upon return they charged us for 696 euro for some of them in the wheels. Unfortunately we didnt photo the wheels and cannot prove it but 100% sure we coudn't make any scratches to the wheels. This company (u-save) are thieves. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by ROBERT - 22 August 2022
" I'm afraid my experience was poor. I am actually really disappointed that I didn't get to see all the sights in what I see from photos that Austria is beautiful. I'm sure that is not how you want your customers to feel. I have learned from this experience and perhaps you guys can too. Thanks for reading. "
" We travelled from Ireland to Vienna to enjoy the culture. We travelled to Salzburg to enjoy that wonderful city. We went to collect a car from Mega drive to enjoy rural Austria, as it was my first time in Austria. Let's just say it didn't work out. We paid for a car we didn't get . I had my documents ( driving licence and passport)but my passenger (adult son)had the credit card. I need to read the small print very carefully from now on. We were not treated very well by the member of staff either as she became agitated when she saw our obvious disappointment. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 20 August 2022
" The booking process was very straightforward and clear, and all the information necessary to decide was clear and concise. "
" A perfect experience, the staff on the desk were very friendly and informative, the paperwork was handled efficiently and the car was in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by STEPHEN - 04 August 2022
" Unfortunately we were unlucky that our flight was delayed which caused the collection desk to be closed upon our arrival. We contacted Budget the following day at opening and they were extremely helpful and ensured our car and paperwork was ready for collection when we arrived at the airport the following day, also due to us collecting the car a day later the price was reduced and we were offered an upgrade or further insurance. We were overall really happy with the service we received "
" Happy with service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD - 02 August 2022
" Far too expensive "
" Far too expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MICHAEL - 25 July 2022
" Would recommend and use again "
" Smooth and easy to find, car in excellent condition, staff very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DEAN - 25 July 2022
" ok "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by MICHAEL - 16 July 2022
" See above "
" I deliberately selected a type of car (Ford Mondeo estate) because of the size of the boot. At the counter I got a 'free' upgrade which I didn't want to an Audit A4 which is actually smaller and they were unable to give me a car in the same class as the one o had ordered. I was very unhappy and we then had to put luggage inside the car rather than in the boot. Also the condition of the vehicle was poor - lots of dents and scratches. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by ANDREW - 15 July 2022
" Easy to search and find the right deal. Best value in current expensive car rental climate. "
" Efficient friendly service. I liked the hybrid car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JAMES - 02 July 2022
" Friendly staff, stress free pickup and return. Very satisfied. "
" I booked a Ford Fiesta and was offered a free upgrade to an automatic Audi A3. Never having driven an automatic, I decided not to attempt it on my first left-hand side driving experience in three years! I was offered a manual Audi Q2 as an alternative. Buchbinder earned top marks as far as I was concerned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 30 June 2022
" Always a first rate service from Auto Europe. "
" The usual excellent service provided by Europcar in Austria. Collected the car from central Vienna and deposited it back in Salzburg for a minimal extra cost . We were also upgraded from a VW Polo to a T Cross which was very much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 24 June 2022
" Easy booking. Easy to find best value. "
" Car was larger/higher spec than booked. Had a dent but worked well. Fairly straightforward pick up. very easy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by ANDREW - 23 June 2022
" Auto Europe itself has an efficient system and the car was good - but USave are either very slow or reluctant to reply to our complaint. "
" The car was fine and the process was similar to most other reputable companies. We would have given high ratings for the whole experience BUT we have been charged for damage which we did not cause and the company have not replied to our complaint. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by AMY - 07 June 2022
" Very good experience "
" Very happy with the service. Received an upgrade to a better model and staff were very understanding about a slightly late return due to traffic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by BRIAN - 30 May 2022
" Superb service "
" Excellent company couldn't have been more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DEREK - 27 May 2022
" Great service at salzburg airport with agent.. "
" Great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KARIN - 20 May 2022
" Staff at Innsbruck Airport always very friendly and helpful. Cars are good value and I've never experienced any problems. Would always recommend Global if picking up from this destination. "
" Staff at Innsbruck Airport always very friendly and helpful. Cars are good value and I've never experienced any problems. Would always recommend Global if picking up from this destination. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by ALISON - 16 May 2022
" Efficient website to book "
" No one at desk to collect keys despite it being a Thursday at 2pm. Box provided for keys and as I have had no further contact from them assume no additional costs (returned full of petrol and no damage to car.) Would have been nice to get an acknowledgement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOHN - 06 May 2022
" No commment "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by MATTEO - 28 April 2022
" stop partnership with u-save, they are a joke and should be severely fined for how they conduce their business "
" 1. despite having extra insurance, the counter pretty much forced us to get an extra insurance, otherwise they would have needed to book 2.200 euros on the credit card, which is above and beyond the cap most people have on daily credit card transaction. A legalized extortion. 2. the guy to whow we left the car could barely speak any English, made us wait without really telling us why, and send us to the counter, even though it was completely unnecessary and the counter guy was as surprised as we are "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by EVELYN - 24 April 2022
" Great overall! "
" The counter staff was friendly and very helpful, great Team in Salzburg "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ADRIAN - 18 April 2022
" Overall - very good "
" Very friendly and helpful staff. The car provided seemed to be of a lower class then the booked one. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by TOMAS - 14 April 2022
" Not recommended at all "
" It was absolutely disgusting service and I would never come rent from here again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by ANTHONY - 11 April 2022
" At the time of booking it should be absolutely clear (and obvious) if there are going to be additional charges and/or if the fuel tank is empty to empty. "
" Do to a rescheduling by British Airways I arrived at the Usave desk at approx 11.20 pm where I was told that I would have to pay an extra €100 'unsociable hours' charge. In addition, when I reached the car there was barely any fuel in the tank. Needless to say, the unsociable desk had closed at this point ! Thankfully, I managed to find an open garage nearby on my phone (it was now 12.30 am). All in all a miserable experience and I will not use Usave again. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by JOHN - 11 April 2022
" See Question 3 "
" What is the £75.61 Airport surcharge? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by PETER - 07 April 2022
" fast helpful experience, good english spoken so easy to use services "
" very positive experience, fast helpful service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SIMON - 06 April 2022
" Professional, clear - everything I was hoping for "
" Very clear explanation of process and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SILKE - 06 April 2022
" I have used AE for years and will continue to do so. "
" The only negative element was the price. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ERIK - 29 March 2022
" Auto Europe good to deal with though a bit pricey. "
" Overall the car hire went smoothly and the staff were very helpful and supportive. The one thing that marred the experience is that I picked up a minor speeding ticket which was my own fault. It cost me Euro 40. However, Megadrive have chosen to charge me an additional Euro 30 as per their terms and conditions, as an administrative charge simply for passing my details to the Austrian authorities to enable the latter to issue me with the speeding fine. Whilst I can't complain if that is in their terms, it seems to me to be totally disproportionate to charge me a handling charge of €30 on a fine of only €40! It seems unreasonable and not very fair. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JENNEFER - 23 March 2022
" I went to Europcar because we have found it to be a good company in the past. I did not use a price comparison site. Sadly in future I feel I will have to and only go with Europcar if the cost is comparable to other companies "
" The care hire for just a few days was extraordinarily expensive. It all worked efficiently. My only complaint is the cost "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD - 23 March 2022
" Excellent Customer Service!. Great Cars! :-) "
" Always a pleasure dealing with the staff @ Global, Great Service!. Great Cars!. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JOHN RICHARD - 15 March 2022
" Couldn't pick the car up due to them being closed when we arrived later than expected so we never got the car at all "
" Couldn't pick the car up due to them being closed when we arrived "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by CEARTH - 14 March 2022
" Overall super experience "
" Will use you again. The young lady on your reception was delightful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RASTISLAV - 12 March 2022
" Strongly recommend! "
" Easy to book, easy to find, collect and return. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MATTHIJS - 12 March 2022
" Bad "
" Bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by MICHAEL - 02 March 2022
" Innsbruck airport is not the cheapest place to hire a car, but I would happily use Sixt again. "
" Very friendly and helpfull staff at Innsbruck airport. Easy pick up and drop off. Even though the car had many scratches, all the marks where noted and the car was clean. Would definitely use Sixt again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by STEPHEN - 28 February 2022
" As above "
" We had to cancel at the last minute because of a positive Covid test. Obviously there is nothing anyone can do about it, except you could offer a refund of some sorts. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by TOM - 23 February 2022
" I've used Auto Europe a lot and it's usually good but sometimes the local office makes things difficult. "
" The local office applied additional charges of €217 for the extra driver and a Usave insurance. Because I didn't have a credit card, they said that the extra driver would normally cost more on its own. Very confusing and I think it was made up on the spot to extract more money. I've used Usave in Budapest before and had a great experience so this must be the local office. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KRIS - 23 February 2022
" I have nothing negative to say about the booking process. "
" All went well with booking, pick up and car itself. When we returned the car, there was no one at the Hertz counter so left the keys in the box. No problem. Until this morning when out of nowhere I receive a claim for a long list of scratches attributed to me while I know it is absolutely impossible this happened during our rental. We hardly used the car, drove about 300km in 5 days, primarily to drive to a hotel and back. I logged a claim, if no response I will never use Hertz again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by SIMON - 22 February 2022
" the whole process was very easy. "
" very easy picking up and dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by BARRY - 20 February 2022
" bad experience with car and charged extra money for a car that would not fill with fuel as filler door opener was not working "
" nice car dosnt work properly "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 16 February 2022
" Very helpful when I phoned up to discuss a couple of issues "
" No problems at all , all went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 15 February 2022
" The car was well prepared and was fitted with new winter tyres. Apart from the fuel gauge problem the experience was very good. "
" When I collected the car I was told the fuel gauge on the car was faulty and would not show full when it was full. As a result I was not clear about the range available up to the next filling. Apart from this the car performed perfectly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by STEVE - 09 February 2022
" no "
" no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHRISTOPHER - 06 February 2022
" From the word go a thoroughly great experience along with a complimentary upgraded vehicle. Simple drop off. Will be using these again. "
" Excellent service and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by TIM - 02 February 2022
" I am totally disgusted with the way I have been ripped off in this matter "
" Two scuffs were found on drivers front and rear wheels which I have photos of . I have subsequently been charge over £700 for the damage , where as a fair price would have been £80 for each wheel at the main dealer , this is disgusting behaviour by the rental company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by ROBERT - 25 January 2022
" See above response "
" Four people with bags for a ski holiday, I booked a Ford Mondeo or equivalent. Given my reasonable knowledge of the motor trade I am happy to consider an Opel Insignia, Skoda Superb or a VW Passat as equivalent. We were given an Audi A4 which whilst being a very nice quality car is NOT an equivalent to a Mondeo on terms of size. The same thing happened two years ago in Stuttgart when we were forced to take a Mazda cx3 when we booked a Rav 4or equivalent. The CX3 is 250mm shorter than a Rav 4 so is not an equivalent. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHRISTOPHER - 24 January 2022
" Nothing to add "
" Nice upgrade to an Audi My only critical point would be that although I was dealt with very swiftly there was a long queue behind me at pick up and only one counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 19 January 2022
" As above "
" I hired a fiesta and was upgraded to a Skoda kodiak by a very friendly and helpful gentleman at the buchbinder desk. Thanks this was a great result "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by PAVOL - 15 January 2022
" Autoeurope is good, I like it "
" I collected car showing full tank but when I get to motorway, fuel started to go down, I tested this by refuling at my destination to full and I done many km before fuel gauge started to move. I filled full tank at the Vienna airport before I returned it Vineta for Austrian motorways were not paid, which doesnt cost much but its disaponting charge for using car abroad is too high in my opinion "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 03 January 2022
" The help autoeurope staff in the uncertain situation gave and advice was excellent "
" Price creep on locally purchased options other driver and snow chains tax and fees not clear "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JOHN - 02 January 2022
" good car easy to pick up "
" good car easy to pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SIMON - 31 December 2021
" My issue with this rental is not around the condition of the car or Sixt staff, but the car I ended up with. Per the Auto Europe website in the estate category I selected an Opel Insignia estate. I know that there will be differences on your website to a providers actual fleet, but a Mercedes B class is not what I call an estate and it is was very marginal fitting everything in causing unecessary stress. Is there a way to update your descriptions or find instances like this out ahead of rental pick up? "
" Interaction with the staff was problem free and the condition of the rental car was excellent. Drop off (via key in box) was fast and convenient and their email confirmations also very professional and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROBERT - 31 December 2021
" Helpful staff at pickup despite the delayed flight so late collection. Nice car. Trouble-free return. "
" Helpful female staff at pickup. Nice car. Trouble-free return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CHARLES - 13 November 2021
" I have used Auto Europe for many years and things always go well. "
" All good, new car, efficient etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SUSAN - 11 November 2021
" As above "
" The lady Stephanie who dealt with our booking was extremely friendly and helpful when we picked the car up and dropped it off. Very happy with the service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHANN - 08 November 2021
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RICHARD - 04 November 2021
" Very professional and great service "
" Great experience, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALISON - 31 October 2021
" Everything went very smoothly and all staff were very helpful "
" I was given an upgrade by Usave which was much appreciated "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALISON - 31 October 2021
" Lovely car including free upgrade "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by TEJVAN - 21 October 2021
" It is a con you charged £90 because I put staying in Czech Republic. SO much money for driving a few miles across the border. The problem is you were not upfront about costs. I will always avoid. "
" It is a con you charged £90 because I put staying in Czech Republic. SO much money for driving a few miles across the border. The problem is you were not upfront about costs. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by PETER - 11 October 2021
" This was my first Rental with Alamo but I will certainly be pleased to use them again "
" Quite simple - the Alamo staff were very helpful and the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by AMNON - 18 September 2021
" Very positive, fron the seach, to the simplicity if ordering via the site and ending with a pleasant experience with the car and car rental service "
" I saw comments about USave in the Web after paying for the service and was concerned about my choice due to the extreme negativity expressed by most of the reviews. I'm glad to say my personal experience was extremely positive. The staff were friendly and efficient both when picking up and returning the vehicle,, the car was great, and the whole experience with U-Save helped make the trip a very enjoyable one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RICHARD - 14 September 2021
" No issues this time. Best website to compare all suppliers in one view. "
" Finding drop off and then where to leave keys not as easy as some airports. Videod car and key drop off but no issues and bill came through as expected after weekend. Car was excellent, high spec for the group. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOHN - 13 September 2021
" wonderful "
" wonderful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ROSA - 06 January 2021
" I tried to amend the booking as the flight didn't happen and we travelled two days later, however AutoEurope has refused to either amend or refund the booking. I then booked with Sixt directly. Very unsatisfactory service. Your customer service reps refused to help which is unbelievable in the current situation where flights get booked and re-booked within hours. I cannot understand how you couldn't even move the reservation. Sixt confirmed they wouldn't take any of the money paid to you as I've informed them the booking was to change, so Auto Europe kept the fee without delivering a service. You need to look at your customer treatment as this is unacceptable! "
" I finally booked with Sixt directly and they were great. Wouldn't use AutoEurope again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MITCHELL - 29 October 2020
" Helpful and friendly "
" The customer service representative was very helpful and informative. The car was lovely to drive and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DAVID - 08 October 2020
" PLease see above "
" I initially booked an automatic Ford Focus, but your website informed me that I could upgrade to a BMW for £150, as the rental period was six weeks I took advantage of this offer. When I arrived at Buchbinder they offered me a Transit van, I was shocked and declined. The only other automatic car they had was an Opel Safira - a markedly inferior car to the bmw that I had booked. On questioning the Buchbinder rep. stated that these were the only automatic cars they had. I accepted the Safira under sufferance, it had done nearly 50,000 kilometers, had no satnav and was generally unsatisfactory. I got in touch with both yourselves and Buchbinder, you informed me that I might be able to swap cars the next week in Salzburg. On contacting Buchbinder in Salzburg, they informed me that they did not stock automatic BMW or Ford Focus at any of their branches in Austria. I was therefore lumbered with a gas guzzling, unattractive taxicab, rather than the neat , economic sedan that I had ordered. I am unhappy with both you and Buchbinder, and feel that I was conned. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by CHRISTIAN - 29 September 2020
" It was a good price "
" Car was good but the day after the oil lamp kept flashing. I checked the oil and it was half full. Called both emergency number and office number about 15 times but I either got kicked out of the line or it said welcome to the 24 hour emergency service but then said I called outside the office hour which was a Saturday 19th Sep at 11:30 am and 15:10. What would I have done if I were on the motorway in a real emergency!!!??? On Monday I spoke to the office and I was told to put some oil in myself and was promised I'll get a refund. I have not heard from them yet at all. I left the invoice and half full oil bottle at the desk in Salzburg. I want the money refunded. I do not understand why I got a car that either didn't have enough oil or the electronics were faulty. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 2
VIENNA, AT - Reviewed by GUIDO SERGIO - 22 September 2020
" It was a positive experience due to the efficient and friendly staff and a good package. "
" Friendly and efficient staff. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SUSANNE - 19 August 2020
" As above. "
" I have rented from Sixt before and have always been happy. This time again I found the whole experience very smooth and trouble-free. The car was almost news and all pre-existing damage was carefully documented in the contract. I had no problems with the car and will certainly rent with Sixt again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by EDWARD - 11 May 2020
" Would like an explanation of additional charges. Please excuse delay, but I was 5 weeks in hospital with Corona virus on my return. E Terris "
" 1. Vehicle had damage which was not identified initially (spoke to manager) 2. No drop off check. "Just leave keys, we have no time." was the comment 3. Additional card charges on my return (£73+-) not explained "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by NICHOLAS - 05 May 2020
" If you are going to use Usave, then no one should use you. "
" Despite arranging a late collection there was no one in the kiosk which left us to find a local hotel and taxi at short notice. When questioned the next day they agreed they had left at normal time and wouldn't have been available at all. Dreadful service. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by PAUL - 24 March 2020
" we had to cancel this due to the Coronavirus - is it possible to get a refund? "
" we had to cancel this due to the Coronavirus - is it possible to get a refund? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by COLLEEN - 23 March 2020
" Due to Covid19 at the last minute my Hotels in Austria were closed as was all the ski area in the Tyrol closed, all of them refunded me, inc ski hire and air fares. I was only able to give Global 45 hours notice, Global have refused the refund. I find this extraordinary in the present Covid19 circumstances. The Airport was even closed on my 'return' date, so what would have happened had I turned up to collect my car? God knows Poor show Global or should I say ''GREEDY Global''. "
" Due to Covid19 at the last minute my Hotels in Austria were closed as was all the ski area in the Tyrol closed, all of them refunded me, inc ski hire and air fares. I was only able to give Global 45 hours notice, Global have refused the refund. I find this extraordinary in the present Covid19 circumstances. The Airport was even closed on my 'return' date, so what would have happened had I turned up to collect my car? God knows Poor show Global or should I say ''GREEDY Global''. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by LAURENCE - 20 March 2020
" you would not let us cancel whilst i am aware of the cancelling policy. in view of the current situation we would have thought you would have been more helpful "
" all the above is in view of your complete lack of help in view of the current situation when we were unable to come away on holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by DAVID - 19 March 2020
" Generally good thank you "
" Slow to pick up car because of queue but otherwise good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KAREN - 19 March 2020
" We had to cancel due to coronavirus and got a blanket "you cancelled within 24hours tough luck" practically automatic response. This isn't the level of customer service I've come to expect from your company. It feels very unsympathetic. "
" Was unable to take up hire due to coronavirus "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by JAMES - 18 March 2020
" I picked up the car with no problem but when I dropped it off there was no one there to check it. I took the key to the office and asked if someone could check the car but they said they would check it later. The reason I asked them to check it was due to the fact the last time I dropped the car of they didn't check it and then sent me an email saying the car was damaged when it wasn't as I always check the car myself before handing the key back, so be wary and make sure they check the car before handing the keys back. "
" good company but need to chack the cars for damage when you drop them off. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by MAUREEN - 17 March 2020
" Very positive "
" We asked to return the car a day early in Munich instead of Salzburg. They gave us a German car at Salzburg to drop off in Munich - worked like clockwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MAREK - 17 March 2020
" superb service ! "
" 5 star service ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GRAHAM - 15 March 2020
" Have used Auto Europe many times, never had a problem with service or cars supplied. Would recommend to all. "
" No problems, staff very helpful, overall happy with service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by WIESLAW - 13 March 2020
" All perfect good price "
" Wery good , car OK nice and helpfull staff I recommendet 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by TIMOTHY - 12 March 2020
" Very good "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by IAN - 12 March 2020
" Hired a car in Innsbruck. Everything went very smooth. Absolutely no problems. "
" So I booked a budget car and ended up with a top class Mercedes. Thank you very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MALCOLM - 11 March 2020
" See 3 "
" When collecting the car from Innsbruck we were 45 minutes early and were informed that would cost us Euro 10 for an early pick up! The auto-europe voucher states 'This voucher must be presented at time of pick up or a fee of Euro 10 will apply' This does not indicate early pick up is chargeable. A car was ready, what's the problem - what a rip-off! Then told me that I had two alternatives, take a car (sorry, I can't remember what model) with snow chains - and pay extra - or a 4WD Fiat Panda (both had winter tyres). We had ordered and paid for an Economy Renault Clio or similar with winter tyres. Took the Panda although it proved too small. Snow chains are not mandatory in Austria, winter tyres are. Felt the desk were pressurising customers into thinking that snow was heavy in whatever area they were going to. All roads taken were clear and drive-able and have been on my 5 previous visits. On return, the desk was obviously busy so was just told to leave the key and they would inspect when they had time. So, no check with me present regarding full tank (it was) and damage (non). Also asked about clearing my credit card of the Euro 1000 block and said that would be done within 3 hours. I have had no feedback regarding the above. There was also an effort to sell me extra insurance which I refused. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by PETER - 11 March 2020
" Seamless pick up and return "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHRISTOPHER - 09 March 2020
" Always a good service at Salzburg airport with auto europe use the car hire around three times a year. Would be nice to have upgrades for loyalty. "
" Very stress free experience throught out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by GEOFFREY - 09 March 2020
" as above, just quite expensive "
" v friendly and efficient "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by JULIAN - 09 March 2020
" Good web site "
" A little expensive, but otherwise very efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RUSSELL - 05 March 2020
" Alright "
" Car was missing it's hub caps - I understand why, but this wasn't on the paperwork "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by LIDIA - 04 March 2020
" I didn't know the brand before I used it for booking the car, so I simply might not remember it although if I'd gladly recommend "
" all good, maybe a bit overpriced "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by HENRY - 03 March 2020
" Great Experience, staff were friendly, helpful and were expecting me. "
" Fast efficient and friendly, will definitely use again and recommend to friends "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by KRYSTIAN - 02 March 2020
" A very easy, smooth and satisfactory experience. Would definitely consider using Auto Europe again "
" Very friendly, very helpful and efficient staff. The booking assistant kindly upgraded to a larger car which was very much appreciated. A super car to drive - very clean and tidy inside. The return process was super smooth and easy. All in all a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PAUL - 01 March 2020
" Auto Express made it very easy online to book a hire Vehicle. Thank you. "
" Collected a Mercedes Vito Tourer from Vienna Airport. Upon inspection before departing Vehicle had numerous damage to bodywork not recorded on rental agreement. No official handover from staff conducted. Reported immediately to Head office in Germany via email containing photos of damage. After emailing and chasing for several days finally got an apology for the condition as f my rental. I would not use this communication many again. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
INNSBRUCK, AT - Reviewed by DAVID - 29 February 2020
" The gentle man at the airport was very good at his job . Efficient ,friendly and polite. The car was twice the price of hiring in vienna airport for tge same period . "
" The gentle man at the airport was very good at his job . Efficient ,friendly and polite. The car was twice the price of hiring in vienna airport for tge same period . "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by ROBERT - 29 February 2020
" I've used them for 50 years "
" Old friends "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by JASON - 29 February 2020
" As previously stated, a painless experience "
" Very polite staff and a painless experience. Just what I needed. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 27 February 2020
" The receptionist was friendly and helpful. "
" We received the car we requested and it had only done about 300 km. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by THOMAS - 26 February 2020
" Original provider couldn't provide car. So new hire was arranged in time at same price. Fantastic! Will definitely use again. "
" Didn't have estate car so provided an upgrade. Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARTIN - 26 February 2020
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ELIZABETH - 26 February 2020
" Quick and efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by TREVOR - 25 February 2020
" I have used Auto Europe on 3 occasions and find the web site easy, and on 1 occasion that l had to call them, the call centre polite and informative. "
" Very slow to complete paperwork, and initially offered a saloon car when a Opel combi was ordered. The combi had severe panel damage and l had to go back and register more damage that was not on the list. Otherwise, the car worked well and was dropped off at 0400hrs "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by BEN - 24 February 2020
" We rent a holiday car from Salzburg at least 2/3 times a year and this is by far the worst car we have ever had. When renting a car and you are given the estimate that it will be a VW or similar and you actually get a dacia it's more than disappointing. These cars are so bad that they really shouldn't be rented out. It was like getting into a new car from the 70's. We constantly thought a door was ajar because of the noise. Looking at the "fleet of cars" I would rather pay a little more and go with someone else next time. "
" We rent a holiday car from Salzburg at least 2/3 times a year and this is by far the worst car we have ever had. When renting a car and you are given the estimate that it will be a VW or similar and you actually get a dacia it's more than disappointing. These cars are so bad that they really shouldn't be rented out. It was like getting into a new car from the 70's. We constantly thought a door was ajar because of the noise. Looking at the "fleet of cars" I would rather pay a little more and go with someone else next time. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by GHEORGHITA CRISTIAN - 21 February 2020
" Was the right call to hire a car in Innsbruck because help me a lot with the movement of my family to see as many places we want "
" They are professional, upgrade me with a bigger car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANTHONY - 20 February 2020
" Not very happy about my experience with Global "
" The man at the counter was not friendly.I admit to being a bit angry when he told me I would have to pay extra insurance cover if I intended to drive into Germany and the additional insurance cover i had paid was only valid through Auto Europe so he going a deposit of 1000.00 Euro an my credit card.Also the car was not very clean and they had failed to mark all the previous damage on the vehicle "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SALZBURG, AT - Reviewed by NEIL - 19 February 2020
" Everything went smoothly "
" Car was not the best (Dacia) but more than adequate for our needs. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by GRAHAM - 19 February 2020
" Friendly and reliable. 5***** "
" I hire vehicles regularly at Salzburg Airport and have used this company many times. This last hiring I received a free upgrade. Nice vehicle, nice people to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by SEBASTIAN - 17 February 2020
" the car was not in perfect condition. the tyre was not calibrated and you could feel it vibrating. also every now and again the car would show a warning that it could not find the tyre sensor... "
" overall ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
INNSBRUCK, AT - Reviewed by ROGER - 16 February 2020
" Thank you all great from start to finish. "
" Great service...Totally honest, unlike our recent horrid Green Motion car hire experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by IVETT - 14 February 2020
" Everything went fine. I read all those negative comments well I can't say a bad thing about them. Stuff was very nice and helpful. I never get any extra charges. Returning this car was very easy and flexible as well. I recommend them anytime. Ivett "
" Everything went fine. I got their insurance but I always do get insurance paid on my rental cars. You never can count with accidents so I rather get them. Our car was in a perfect condition staff was very nice and helpful. I recommend them anytime. Xxx Ivett "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KEVIN - 12 February 2020
" Easy booking experience and the best platform to compare prices across the different hire car companies. "
" Great experience from pick up to drop off - all was ready when we arrived at the desk and the car itself was great to drive with a excellent spec. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 11 February 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ARRAN - 11 February 2020
" Overall, an excellent service thank you. "
" Efficient pick up and drop off, no queue at the desk. Courteous service. Car was clean and very high quality. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DANIEL - 11 February 2020
" Generally best prices and easy to book. "
" No one in drop off area to return car to. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by MARC - 10 February 2020
" Great service "
" Easy pick up and drop off. Great service and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD - 09 February 2020
" Overall ok but long wait to get car "
" I had to remind staff about my upgrade as were not prepared for that request. Overall staff were good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by SEAN - 06 February 2020
" Very satisfied "
" Efficient friendly staff, easy service and very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 06 February 2020
" First class all the way. Have use eutoeurope for more than 10:years. Excellent service. "
" Have used global for as long as they have existed. Excellent service and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALEKSA - 05 February 2020
" always use autoeurope as they give the best comparisons and options and the whole process is smooth. "
" good company, great prices, the insurance option can be very expensive compared to competitors so you either lose out there or you go without insurance, there is no middle ground with diff levels of insurance. thats the only thing i'd mention, but it didnt take away from my experience, they were amazing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHARLES - 03 February 2020
" Not going to use Auto Euroe if you get a poor (cheap) supplier. Why not go direct to a company you like? "
" The car was not 'available' and they seem determined to charge us extra for a better vehicle. Eventually we got a vehicle we did not like for the money we had paid. In normal situations if the vehicle you have ordered is not available you'get the next best for the money you have paid "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by DARREN - 03 February 2020
" Everything was good "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RICHARD A - 31 January 2020
" I am sure I want to comment further "
" The car would both clean inside and out however bothe sets of wipers did not work well and the brakes made an allfull noise. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEPHEN - 28 January 2020
" Easy booking experience and kept well informed "
" No queues and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by PETER - 28 January 2020
" Car renta; at INN airport can be a hassle. This time it was totally hassle free, quick and courteous. "
" Quick, efficient service coupled with an upgraded, clean, nearly new, car made the perfect rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SIMON - 28 January 2020
" The main problem was being overcharged an unauthorised amount upon my return for a unrequested better car than the one originally booked provided at the airport. The second issue scratched alloys and markings near the boot that I was very conscious of and not hightlighted when I picked the car up, this made me uneasy for the whole rental period .The whole industry practice is an absolute disgrace. rip off one - Overpriced insurance at the desk rip off two - Allegations of damaging vehicles and overcharging where they can. rip off three- unexpected and unauthorised deductions made the credit card that hires the ca. I would ask anyone to read the uk criminal definition of the act of fraud and compare to the industry practice, any difference ? Fortunately autoeurope who I Hired the car through were excellent and dealt promptly and very efficiently with the unauthorised deduction by Europcar . Great aftercare service . "
" Already have, buts what new. The whole industry practice is an absolute disgrace. rip off one - Overpriced insurance at the desk rip off two - Allegations of damaging vehicles and overcharging where they can. rip off three- unexpected and unauthorised deductions made the credit card that hires the car "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
KLAGENFURT, AT - Reviewed by IAN - 27 January 2020
" No problems "
" The only problem was that there were quite a few items of (minor) damage not shown on the form. I had to mark them and take them back to the office to be counter-stamped. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by NEIL - 25 January 2020
" Previous bookings have been excellent but not this one "
" When I collected the vehicle it was not clean inside. When I returned the vehicle it was full of fuel and not damaged. When I received my credit card statement it appears they charged me another €108 on the 31-12-19???? Awaiting your response to my already sent email. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by ALAN - 24 January 2020
" All very good and straightforward "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GINA - 22 January 2020
" Excellent car rental agent "
" Very good welcome and helpful staff at Airport car rental desk, easy and efficient car collection. Decent car, easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by MARGIT - 22 January 2020
" Rude and rubbish "
" Rude staff, never got my free upgrade, was told just because it says you have a free upgrade on your coupon we don't have to honour it. Amateurs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by STEPHEN - 22 January 2020
" See above. "
" No problems at all. Great car, would recommend Auto Europe at any time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STEPHEN - 22 January 2020
" . "
" Although they did try to offer an upgrade the collection was relatively simple; return of the car was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ADAM - 22 January 2020
" drove to a ski resort and having a good quality 4x4 was great "
" Quick service, good car, good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PHILIP - 22 January 2020
" The car I booked was an opel astra (or similar) compact with 4 doors. I was given a mini with 2 doors and no luggage space. totally unsuitable for my needs "
" The car I booked was an opel astra (or similar) compact with 4 doors. I was given a mini with 2 doors and no luggage space. totally unsuitable for my needs "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by SIMON - 21 January 2020
" Great experience , very fast process , got great car upgrade also will be sure to book with these again , thanks very much Simon "
" Super efficient very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANTHONY - 21 January 2020
" This is the fourth time I have used auto Europe in Austria "
" Hi there was no problems ordering online hassle free in Austria they spoke very good English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GARY - 21 January 2020
" Was not supplied with the car I booked or an equivalent car to it! "
" Nobody was at the desk when I arrived. I ordered an Audi Q3 emphasis on the Q for quatro! As our apartment is up a mountain and if it snows we need 4 wheel drive! We were supplied a 2 wheel drive VW Tiguan! Not equivalent to a 4 wheel drive! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by ANTHONY - 21 January 2020
" Auto Europe are always efficient and provide a good car rental comparison service. "
" prompt and friendly counter service. Car was fine and reasonable price compared to other rental firms in this busy week. Fortunate to find a global checker in as we arrived back who signed off the car, so that was a good experience. All in all we would use Global again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by DAVID - 16 January 2020
" check in and return relatively easy , I'm still waiting for my credit card to be unblocked "
" By and large I am satisfied - apart from the fact that my credit is still blocked -the car was returned full and in undamaged condition on the 13th Jan - could you please check with the hire firm that they have lifted the block ? "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by CARSTEN - 15 January 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAVID - 15 January 2020
" Perfect "
" Very helpful, my son in law had to return to Australia in emergency (fires) and we asked for upgtade expedited this effeciently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 15 January 2020
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by JONATHAN - 15 January 2020
" Excellent price and service "
" From arrival to drop of it was all an excellent experience definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DR MEHDI - 14 January 2020
" It was excellent "
" Overall was satisfied and the car was very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by MARTIN - 14 January 2020
" We have yet to receive deposit back even though car was signed off. "
" The service was good however we were given a sat nav in German "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JURRIEN - 12 January 2020
" All was satisfying "
" All was satisfying "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MICHAL - 11 January 2020
" We were sold the service which clearly did not work for us. We provided Auto Europe with arrival time which did not work with the car rental they sold to us. We had to stay one night in Vienna which we did not plan. "
" When we arrived to USAVE parking they were already closed. We clearly indicated that we will arrive at 23:00 but there wan't anyone waiting for us. We had to stay in the hotel until the following morning. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by NICHOLAS - 10 January 2020
" Great rental experience "
" Excellent company with great staff - great quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHRISTOPHER - 07 January 2020
" Very well run organization,couldn't have gone any smoother, would not hesitate to use Auto Europe again,thank you very much. "
" From pick up to drop off a very happy experience. Staff very polite and helpful,new car went well,thank you. Have used Europcar before and would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 07 January 2020
" Only downside was that for the first time, this car didn't have a built in satnav, but I had my own with me anyway so no real issue "
" I try not to use anyone else in Salzburg, cars are always in good and clean condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PATRICIA - 03 January 2020
" easy booking "
" I feel that the car provided was below the category of booked vehicle. The safety and basic equipment and market price range of a Dacia are below of that of the Ford. The car was clean but the boot cover was missing and the carpets were soaking wet. The service and politeness of the employees was pleasant. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by ANDREW - 03 January 2020
" Always seems to find the best price. As long as that remains the case I will continue to use Auto Europe "
" When picking up the car, the petrol was already down one bar. But I didn't notice/check until 10km into our journey. The contract is full to full. Not knowing what to do I return the car full. But no-one as on the counter when we returned, as they were taking their lunch break. Not a major issue, as think I only lost out on about 5 EURs. But would have been helpful for someone to have checked this and informed me what to do when picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by KWAI - 03 January 2020
" I have always used Auto Europe when we travel to Europe. Always take photographs before and after the rental and there shouldn't be any issues. "
" Had to wait a long time to collect the car due to holiday period and lack of staff. But great information provided. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by DEAN - 03 January 2020
" I would never use the budget again as they have clearly conned me "
" Ripped off €800 for a 3cm scratch that was already on the car and pointed out to the company. I was told it was a Polish scratch and would not be noted down. When I returned the car they went straight to the scratch and said tough. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHRISTIAN - 02 January 2020
" Global is good. It is that I have to pay when booking with Autoeurope I don't like which could be months before actual "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDRE - 02 January 2020
" Civilised service, Unlike some we have used in other countries where it's obvious that staff are on commission to get damage payments. Very good service. "
" Everything went to plan. Very fast check-in as we are a previous booker with them. Drop off very simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 01 January 2020
" I left my bumb bag in the cash with cash and cards in it below the seats in the hire car. The representative who found it rushed to security to get it to me before I boarded the plane. He got in through security for me and arranged for it to be on the boarding gate. I was very grateful to him for his efficiently and customer care. "
" I left my bumb bag in the cash with cash and cards in it below the seats in the hire car. The representative who found it rushed to security to get it to me before I boarded the plane. He got in through security for me and arranged for it to be on the boarding gate. I was very grateful to him for his efficiently and customer care. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 01 January 2020
" Quick pleasant service. Only wish we got the car or similar that we requested (Ford Focus estate - we got an Opel combo - terrible vehicle and should be binned) but change over to a 4 wheel drive car went ok. "
" First car wasn't suitable for the winter conditions. Asked for a big 4 wheel drive car. Only had a fiat panda left. Small but it was fab in the snow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GLYN - 01 January 2020
" Detailed and accurate information delivered in a timely fashion was much appreciated. "
" Budget delivered what I expected at the price agreed, and didn't hassle me at all with unnecessary add-ons. The upgrade to a brand-new car was a nice surprise. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GRZEGORZ - 31 December 2019
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by NEIL - 31 December 2019
" As above "
" Pick up opening hours were advertised as 10pm Actual opening hours were 7pm Had to pay an extra 36 euros for outside penning hours "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 26 December 2019
" Good price for a medium low spec car "
" The vehicle developed a low tyre pressure warning light, I checked all tyres and they all had a good pressure. I could not find a tyre pressure spec as the car did not have a handbook. I eventually found the required information on the inside of the fuel filler cap. auto engine stop not always working. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by CAROLYN - 26 December 2019
" All went exceedingly well "
" All was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOSE IGNACIO - 26 December 2019
" there is nothing to add "
" insurance and conditions of it, should be something more clear at the begining when anyone start doing the renting contract. but overall experience is positive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by RONALD - 24 December 2019
" As stated above "
" At collection staff were 1st class however when I attempted to return the car I had difficulty finding drop off point and the attitude of the staff member was disgusting "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
INNSBRUCK, AT - Reviewed by AMANDA - 23 December 2019
" Excellent! "
" I have been using Europcar for many years and cannot praise their professionalism, friendliness and efficiency highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by TIMOTHY - 21 December 2019
" Friendly and efficient staff. Car upgrade- excellent! "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by WILLIAM - 18 December 2019
" See comments above "
" Excellent Service from start to finish. Just one fly in the ointment. When I got to the Hire counter in Innsbruck I was told that there an 850 euro excess and would I like to pay to reduce this to zero. I had phoned Auto europe/Avis before I went to establish that there would be noe request for any money as I had paid a premium on the insurance. I therefore had the worry of driving around for a week praying that I didn't have an accident. This whole area is very grey and needs to be clearer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAVID - 11 December 2019
" Good company but when taking out extra insurance it would be good if car people except your insurance is covered "
" They told me that if I had a accident I would have to pay them and claim money back from you as I took out insurance cover from you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DAVID - 11 December 2019
" Not enough clarity on hidden charges. I feel i have been ripped off. I paid for full cover insurance and still had to pay €1000 in case of an accident? The cross border charges are a rip off with full insurance cover. Cars from another country used to go into those countries should have full use of the countries road network and customers should not have to make additional payments. I am really angry about these 'hidden' cost and will never use auto europe again. It amounts to theft in my opinion. "
" The interior of the car had loads of stains on seats. I was given a Slovakian registered car but had to buy Slovakian vignette to drive on Slovakian motorways. Plus i have now received an in voice for €52.66 to cross the Austrian border? These items need to be loud and clear when hiring in Austria. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 4
SALZBURG, AT - Reviewed by ROBERT - 02 December 2019
" good experiance "
" Car was small, that was what I ordered, felt a bit unsafe on the Autobahn. Guy who received the car back at the airport was very helpful . Did all the paperwork to take the car back in, better than the big companies. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAZ, AT - Reviewed by NICHOLAS - 18 November 2019
" This will depend upon how Auto Europe handle my above complaint. I will be extremely disappointed if I have to pay the Hertz invoice. Before this rental, I would give both Hertz and Auto Europe 10/10 no question, now I'm not so sure. "
" I have made an official complaint about this reservation. With no prior warning on your voucher and no comment on pick-up or on drop-off, I received a subsequent INVOICE from Hertz (approximately 3 hours after drop-off) for €48 for "out of hours" charges. When I called Hertz at Graz Airport to inquire why this charge had been made, I was told it was because it was collected after 19:00 hours - BUT THE COUNTER IS OPEN until 23:00 hours on Sunday evenings!!!! I am furious about this and am currently waiting for your Customer Services to contact me about this. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JERRY - 17 November 2019
" Very bad experience "
" Not a good service "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by TAN - 16 November 2019
" Booking with auto Europe is ok "
" Counter staff allow to change to Auto minivan. However the car requires to put in additional adblue halfway through. When call in to the office, the staff wasn't good to give explanation. End up we stranded at highway. It took 30min for break down hotline to answer the phone. That's was bad experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by JULIAN - 14 November 2019
" Highly Recommended "
" Excellent Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHRISTOPHER - 13 November 2019
" Very smooth simple and fast "
" Very friendly receptionist who gave us a choice of card and gave us a second free driver for free as my husband was unwell. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALEXANDRA - 09 November 2019
" unfortunately a unsatisfactory experience - see above "
" A few miles out of Vienna airport after the pickup the tyre pressure light came on and indicated low pressure of front wheels - this needed immediate attention which I could have done without. At drop off 4 days later a scratch was pointed out to me which I am unsure how it got there, though I know it was not present when I picked up the car. The 2 men dealing with drop off on November 1st were unfriendly and intimidating, explained that I needed to come and sign paperwork (which I did) and that I would be receiving an email on Monday 4th to say if I would be charged or not and that if I had not heard anything by Tuesday 5th I would not be charged. I did not receive any email - and have not to date but realised only today, 9th November that a I was charged a large sum £634 - in my opinion excessive considering the small scratch - it is my intention to follow this up further. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 2
VIENNA, AT - Reviewed by JOHN - 05 November 2019
" I've been hiring cars for over 25 years and have had only one bad experience before I know this is few and far between. "
" After picking up the car it had a lot of damage marked on the sheet also had some very small marks on the wheel caps which you can tell we're very old but we're not on the sheet. On return these were pointed out and said I had caused this damage although I had full insurance its not nice to be told something that you no you haven't done. I work for a large company part of my job is checking vans for damage after being on deliveries. You can tell the difference between wear and tear and damage "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
SALZBURG, AT - Reviewed by BINU - 28 October 2019
" The rental desk was right outside the main airport building and there was less than 10 min wait to be seen at the desk. Overall procedure, paperwork was pretty simple and helpful staff. Car was located on the same building accessible by a lift. Return procedure was easy too. I have given 9/10 for return experience because the deposit amount still has not been returned to my credit card even after 3 days from return now. Previous experience in other countries / rental companies, the blocked amount on card was returned while waiting at the desk, after inspection of car. "
" Counter staff tried to upsell. On arrival, I was told that the car allocated for me was a Skoda Rapid (even though I could see a Renault key fob in the envelope), and was offered an upgrade to Renault initial for an additional EUR 6.00 per day. I declined the offer and was given the Renault anyways. Car was in excellent condition and very pleased with the overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAMIEN - 22 October 2019
" Pick up and drop off was easy and quick, car was in great condition, had no problems with anything "
" Pick up and drop off was easy and quick, car was in great condition, had no problems with anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SLAWOMIR - 17 October 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by NEIL - 15 October 2019
" Fantastic "
" Fantastic transaction, with extremely helpful & friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by KEVIN - 14 October 2019
" A very experience, signage at the airport to the hire car companies was not that good! "
" Very quick procedure "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by GARY - 12 October 2019
" The people carrier provided was brilliant "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARK - 09 October 2019
" Very easy to find a good price and fast delivery of voucher "
" Fast service and free upgrade - cannot fault "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ERIK - 06 October 2019
" It was fine "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by SUI CHEONG - 03 October 2019
" Highly recommended to anyone "
" Helpful staff with good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANTHONY - 02 October 2019
" As above "
" The car I requested was not available and the only one in the same category was a mini clubman and I hate minis because of their lack of headroom and foot space. Fotunately the hire was more for convenience than a lot of driving so I accepted it without argument. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by VENKATA JAYARAM - 29 September 2019
" Very Reliable service with helpful staff. "
" Very good and reliable service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by NAFIZ BIN - 29 September 2019
" HI ALL. I GOT A BASIC CAR PACKAGE WITH BUDGET CAR RENTAL. IT IS TRUE THAT THEY HAVE OFFERED ME DIFFERENT PACKAGE £30 EXTRA PER DAY NEEDED TO PAY. SO I DIDN'T TAKE THE PACKAGE. ANYWAY WHILE I WAS DRIVING, I HAVE A LITTLE (LESS THEN 1 INCH) SCRATCH ON THE ALLOY WHEEL. WHEN I WENT TO COLLECT THE CAR, FIRST THEY TOOK £100 FROM MY CREDIT CARD AS A DEPOSIT AND TOOK MY SIGN. FOR THE LITTLE SCRATCH IN THE ALLOY, I THOUGHT THEY WILL CHARGE ME A LITTLE BUT THEY SAID THEIR SYSTEM IS NOT WORKING AND THEY WILL LET ME KNOW HOW MUCH THEY WILL CHARGE ME. BUT I FOUND THEY ALREADY HAVE TAKEN OUT £227 FROM MY CREDIT CARD. I CANNOT BELIEVE THEY HAVE CHARGED ME £227 FOR A LESS THAN 1 INCH SCRATCH IN ALLOY, WHERE YOU CAN REPLACE ALL OF THE 4 ALLOY BY THIS MONEY. I REALLY DON'T HAVE ANY ANSWER. I FELT IT WAS A FRAUD BECAUSE I GIVE DEPOSIT FOR £100 WITH A SIGN BUT THEY HAVE TAKEN OUT £227 FROM MY ACCOUNT WITHOUT MY CONCERN BUT USING THAT SIGN. FEELING SO HOPELESS. BE CAREFUL GUYS. "
" HI ALL. I GOT A BASIC CAR PACKAGE WITH BUDGET CAR RENTAL. IT IS TRUE THAT THEY HAVE OFFERED ME DIFFERENT PACKAGE £30 EXTRA PER DAY NEEDED TO PAY. SO I DIDN'T TAKE THE PACKAGE. ANYWAY WHILE I WAS DRIVING, I HAVE A LITTLE (LESS THEN 1 INCH) SCRATCH ON THE ALLOY WHEEL. WHEN I WENT TO COLLECT THE CAR, FIRST THEY TOOK £100 FROM MY CREDIT CARD AS A DEPOSIT AND TOOK MY SIGN. FOR THE LITTLE SCRATCH IN THE ALLOY, I THOUGHT THEY WILL CHARGE ME A LITTLE BUT THEY SAID THEIR SYSTEM IS NOT WORKING AND THEY WILL LET ME KNOW HOW MUCH THEY WILL CHARGE ME. BUT I FOUND THEY ALREADY HAVE TAKEN OUT £227 FROM MY CREDIT CARD. I CANNOT BELIEVE THEY HAVE CHARGED ME £227 FOR A LESS THAN 1 INCH SCRATCH IN ALLOY, WHERE YOU CAN REPLACE ALL OF THE 4 ALLOY BY THIS MONEY. I REALLY DON'T HAVE ANY ANSWER. I FELT IT WAS A FRAUD BECAUSE I GIVE DEPOSIT FOR £100 WITH A SIGN BUT THEY HAVE TAKEN OUT £227 FROM MY ACCOUNT WITHOUT MY CONCERN BUT USING THAT SIGN. FEELING SO HOPELESS. BE CAREFUL GUYS. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by IAN - 29 September 2019
" Car a little under powered "
" Good customer service at the depot in the office Innsbruck "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by KEVIN - 25 September 2019
" Only down side is I have been charged an extra £18 with no explanation. Can you please explain this charge? "
" Only down side is I have been charged an extra £18 with no explanation. Can you please explain this charge? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SHONA - 24 September 2019
" Auto europe provided a good brokering service and excellent insurance cover so perfectly happy to use you again and to recommend "
" We have twice booked with Avis this summer - once a BMW1 "or similar" where we were given a Toyota Auris (from a location that doesn't even have a BMW) and this time a Mercedes B class "or similar" where we were given a Renault Kadjar. In nobody's book are these "similar" vehicles. On the basis of false advertising we will not use Avis again and would recommend friends to hire with someone else too "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DEBORAH - 23 September 2019
" See above "
" I requested and paid for a small/medium size car, however when I arrived in Salzburg I was given a very large estate. When I questioned the size of the car I was told I could only change it if I paid for an upgrade... very unfair. It was my first time driving in Austria and I was very nervous, thankfully everything was fine but I should not have had to take the estate car after requesting something entirely different. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROBERT - 22 September 2019
" See above "
" I was slightly apprehensive about choosing Global because they do not have the same profile of the leading players. Although the car had a number of previous scratches it performed perfectly and taking delivery and return procedures were very straight forward and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 21 September 2019
" Nice friendly staff, a big help in picking up the vehicle "
" Nice fri "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by KEVIN - 20 September 2019
" Overall very efficient and friendly service. "
" Buchbinder are our favored hire company when visiting Austria and we have used them on several visits. Overall value score reduced on this occasion as the Car we received was of the correct group we booked but the specification and car features were very basic. Condition score reduced as There were several marks (minor) on the car bodywork that had not been recorded and therefore required reporting before leaving the airport. This was and inconvenience however the Vienna airport Buchbinder staff are excellent and they quickly addressed the matter. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by JASON - 20 September 2019
" My experience of auto Europe is good "
" There were lots of scratches on the car , which we checked over , we cared greatly for the car , when we returned it the guy who checks for marks opened one rear door and exclaimed there was a tiny chip inside , so cynical that he went straight to it , we feel totally conned as it was so small and inside we would never have checked there when we picked it up , as said he knew where it was straight away went to it , I had the same experience with sixt in Porto in the summer , unless you pay a high extra insurance they will find something . I will never use sixt again and travel often I will also tell as many people as I can of my bad experience "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by DAVID - 18 September 2019
" Watch this space. "
" The clutch failed. I was stranded. Had to get tow truck. Had to spend 150 euros for a taxi to airport then told it was my fault and I may have to pay full costs. I await this decision and will report again. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by JOANNE - 16 September 2019
" The pick and drop off process was very smooth, the counter staff were cheerful, and took time to explain things fully. And at drop off there was a member of their team in the garage to take the keys and do the handover checks, this was especially helpful as I was travelling with my disable mum "
" The pick and drop off process was very smooth, the counter staff were cheerful, and took time to explain things fully. And at drop off there was a member of their team in the garage to take the keys and do the handover checks, this was especially helpful as I was travelling with my disable mum. Well Done Global. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARK - 16 September 2019
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by AMELIA - 16 September 2019
" Very good experience and would be happy to use U save again "
" Oliver was great and very professional, easy cheaper service that was just as good as any of the other popular rental services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ANTHONY - 16 September 2019
" Good vehicle in good condition. "
" Good service professional staff. Smooth collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 15 September 2019
" Easy to arrange hire at a good price "
" Service a bit slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 13 September 2019
" very pleased with auto europe "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANDREW - 12 September 2019
" I use Buchbinder on a regular basis and they are always very good. "
" Great service again - see you again soon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARTIN - 09 September 2019
" AS ABOVE "
" My experience with Megadrive was very good .I will use this company again on my future travels . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ROGIER - 06 September 2019
" n/a "
" execellent service in Vienna when taking out the vehicle, number of small sratches /markes on thecar, but otherwise in very good condition. drop off in Vienna was confusing, with some unclarity about whom we had to talk to. (staff initially seemed somewhat uninterested, whereas in Vienna staff was very, very friendly and helpful) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by TRACY - 05 September 2019
" Not great. Long queue. No parking disc in the car so we were fined 29 euros for parking at a supermarket without a disc, but we didn't even know to display a disc and there wasn't one in the car anyway. VERY POOR. No help offered "
" Queue to collect was very long and took an hour for us, many people were waiting behind us for even longer "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DAVID - 03 September 2019
" Great "
" Good Value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ISTVAN - 31 August 2019
" My number of my flight from London to Vienna changed by one digit (from VK4053 to VK6050) after I had booked the vehicle and I didn't notify the rental company about that, simply because I forgot that I had given them the flight number at the time of booking. My flight had an hour delay and since the flight number was not exactly the same they didn't wait for me and was left without a car late night. I booked a hotel and when I came for the car the next Morning I was shocked to find out that my car had already been given out to someone else and they didn't have any other car left. To be fair, eventually they "managed" to find a car for us at the same price but they did it as if they were doing a favour. All of this shows me complete lack of professionalism on their end and I would not recommend this rental company to anybody nor would I use them again. They should be aware of flights and their numbers, it's not so difficult to figure out that it's Vueling coming from London. Also they should not give out cars straight away the next Morning, they should wait at least a few hours, totally unacceptable. "
" My number of my flight from London to Vienna changed by one digit (from VK4053 to VK6050) after I had booked the vehicle and I didn't notify the rental company about that, simply because I forgot that I had given them the flight number at the time of booking. My flight had an hour delay and since the flight number was not exactly the same they didn't wait for me and was left without a car late night. I booked a hotel and when I came for the car the next Morning I was shocked to find out that my car had already been given out to someone else and they didn't have any other car left. To be fair, eventually they "managed" to find a car for us at the same price but they did it as if they were doing a favour. All of this shows me complete lack of professionalism on their end and I would not recommend this rental company to anybody nor would I use them again. They should be aware of flights and their numbers, it's not so difficult to figure out that it's Vueling coming from London. Also they should not give out cars straight away the next Morning, they should wait at least a few hours, totally unacceptable. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by CHRISTOPHER - 28 August 2019
" A very good experience. ..excellent staff...very helpful and not the slightest bit pushy over insurance. The car (Ford C-max) had problems with proximity sensors in the rain...that's the only negative thing I can find to mention. "
" Global were absolutely fine...no problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILLACH, AT - Reviewed by SALLY - 27 August 2019
" Car ok. Not good enough signage at Salzburg Airport for car rental return, needs to be more prominent. I have been charged €20 for a GPS I did not order or was given. I want to be reimbursed for this amount plus tax immediately. You have my MasterCard details. "
" I have been charged €20 plus tax for a GPS I did not order or was given. Please refund this amount plus tax immediately. You have my MasterCard details. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by DAVID - 26 August 2019
" Booking was great and you have great prices "
" Waited over an hour in the queue to be served as the counter is a mix of Budget and Avis at Vienna airport "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by CAROLANNE - 26 August 2019
" Not happy about spending extra to upgrade when it was not as advertised. "
" The website encouraged me to upgrade to the equivalent of a Mercedes A Class. I was given a Seat Arona. Nowhere near the equivalent of a Mercedes A Class. The boot was not big enough for golf clubs, which was why I upgraded. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 24 August 2019
" hassle free "
" Well staffed airport counter. Were not waiting long to pick up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by EBERHARD - 22 August 2019
" --- "
" --- "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARTIN - 19 August 2019
" All was in order but I need to be re-assured, in view of the fact that the car was returned in good order that the deposit I paid has been returned to my credit card account "
" We were particularly impressed by the member of staff who was there when we returned, he was courteous and MOST helpful with luggage trolley etc. The reception staff were efficient but I felt they were 'pushing' the upgrade which I did eventually agree to at of course a cost. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JAN - 19 August 2019
" Booking the car was easy. It would be helpful if the car rental company was more prominent on the booking voucher, perhaps reproducing their logo. When we got to Vienna we were looking for an Auto Europe desk instead of Buchbinder "
" Buchbinder desks were chaotic. Three desks were in operation but there were many people waiting requiring cars, with no organised queue. No a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by BILAL - 17 August 2019
" Very good and smooth service. I'll use it again. "
" Very good and smooth service. I'll use it again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JONATHAN - 16 August 2019
" Had no problems with Autoeurope, will use again. "
" The hire car was booked for 1200, but it was not ready until 1330. This is an unacceptable wait when I had booked for a specific time. Drop off area was very difficult to find/ badly signposted. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by VAUGHAN - 16 August 2019
" No problems "
" No problems "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 15 August 2019
" Excellent "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ABDULLAH - 14 August 2019
" Overalls, was okay "
" I had contacted them "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VIENNA, AT - Reviewed by KENNETH - 14 August 2019
" Great experience. Friendly staff. "
" The counter staff were very friendly and helpful. We had a smooth collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MICHAEL - 13 August 2019
" Very straightforward and efficient "
" All went very smoothly. Nice upgrade at reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by COLIN - 12 August 2019
" If the above gets sorted I would be happy to refer and indeed book again in the next couple of weeks. "
" The office have sent me a copy of the invoice but I can not open it, can they send again please. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by JAMES - 09 August 2019
" Website and ordering process was straight forward. Extra charges should be clearer as other companies may be cheaper. "
" Rental was booked and paid for in advance. Only when we collect the car are we informed about extra charges for the pickup location and because we were using the car in a different country. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MARK - 08 August 2019
" Very easy to use "
" Vehicle condition less than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by MICHAEL - 08 August 2019
" AutoEurope is the best without a doubt. "
" Pickup was excellent. Drop off was an ordeal because counter staff were not customer friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MATTHEW - 07 August 2019
" Very good. First time hiring car abroad. Would use again "
" Very good and efficient. Still waiting on the deposit refund though "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by STEPHEN - 06 August 2019
" Clear information on insurances and excess cover when booking. Better than most other suppliers. "
" Overall very good but a bit expensive hire in Austria. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by LUKE - 31 July 2019
" To cut a long story short. I was double sold extra insurance for the vehicle and the costing break down isn't accurate on both websites either. Also, the customer service representatives I've spoken to on the phone didn't understand my point and weren't very helpful. The line cut off for whatever reason and no-one called me back. I hope that I can resolve this issue easily as I will not be letting double payment slip through the net. When I booked through Auto Europe online through a comparison site I didn't even get an email confirmation!! That's terrible. I'm just lucky I took a picture of the end screen with the voucher number. Also there was no communication between Auto Europe and Budget as to the details of my booking. It's 2019 and this should never happen, it's really not that hard guys. Furthermore, up selling at the counter by making me feel like I'm not properly covered by the extra insurance I already paid for is not professional and is fraudulent. If a financial adviser did this they would be in trouble with the Financial conduct Authority. "
" To cut a long story short. I was double sold extra insurance for the vehicle and the costing break down isn't accurate on both websites either. Also, the customer service representatives I've spoken to on the phone didn't understand my point and weren't very helpful. The line cut off for whatever reason and no-one called me back. I hope that I can resolve this issue easily as I will not be letting double payment slip through the net. When I booked through Auto Europe online through a comparison site I didn't even get an email confirmation!! That's terrible. I'm just lucky I took a picture of the end screen with the voucher number. Also there was no communication between Auto Europe and Budget as to the details of my booking. It's 2019 and this should never happen, it's really not that hard guys. Furthermore, up selling at the counter by making me feel like I'm not properly covered by the extra insurance I already paid for is not professional and is fraudulent. If a financial adviser did this they would be in trouble with the Financial conduct Authority. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ADRIAN - 30 July 2019
" would use again "
" best value on comparison site. Return in particular was very quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by SEBASTIEN - 28 July 2019
" No comment "
" No comment "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by WERNER - 28 July 2019
" Auto Europe are very efficient, no complaints at all "
" Very rude staff at the drop off desk in Salzburg. Person was unwilling to help and locate support staff who can check-in the vehicle. Eventually I found the person myself, but the counter staff was VERY unfriendly. He did not want to provide his name . . . (dark hair and glasses) "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by COLIN - 25 July 2019
" See above. "
" When collecting the car I was told that I could return the car with less than a full tank of diesel and it would be filled for me at a cost of €1.08 per litre (less than the cost of diesel locally). I agreed to this arrangement and returned the car with half a tank of diesel. Based on a fuel tank of approx 60 litres I expected to be charged around €30-35 for diesel. Without any explanation my credit card has been charged €75.82 (more than the cost of filling the whole tank). Please arrange for the overcharge to be refunded to me. Thank you. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by ROGER - 23 July 2019
" Very good service all round "
" Very efficient service and nice clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANTHONY - 21 July 2019
" Very good experience dealing with Mega Drive "
" Excellent company, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 20 July 2019
" The hire went without a hitch "
" Fast and efficient with a friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PAUL - 20 July 2019
" I specifically booked a car hire with a desk within the terminal building (which was stated on my booking confirmation) as we have a young family and wanted it to be a hassle free experience. To my disappointment USAVE were the only rental company without a desk in the terminal building. The only USAVE signposting within the terminal was in the lift which direct us to the top floor of the car park. My wife, newborn daughter and I took the lift to the top floor and there was no desk. We went down to the main rental area where I asked one of the other companies who told me it was outside in the return drop off area. I left my family in the terminal and walked outside to find the desk. Ironically, I then at to come back into the terminal and pickup the car from the top floor of the car park we had already visited. In addition while collecting the keys and sorting the paperwork the USAVE agent tried charging me an additional fee for local taxes. I challenged this but he was insistent. Eventually he conceded and apologised having reviewed my paperwork but he said he would be getting in contact with Auto Europe as he didn't think it was right. So overall it was not a good experience. You advertise the desk as being in the terminal which it clearly isn't. "
" I specifically booked a car hire with a desk within the terminal building (which was stated on my booking confirmation) as we have a young family and wanted it to be a hassle free experience. To my disappointment USAVE were the only rental company without a desk in the terminal building. The only USAVE signposting within the terminal was in the lift which direct us to the top floor of the car park. My wife, newborn daughter and I took the lift to the top floor and there was no desk. We went down to the main rental area where I asked one of the other companies who told me it was outside in the return drop off area. I left my family in the terminal and walked outside to find the desk. Ironically, I then at to come back into the terminal and pickup the car from the top floor of the car park we had already visited. In addition while collecting the keys and sorting the paperwork the USAVE agent tried charging me an additional fee for local taxes. I challenged this but he was insistent. Eventually he conceded and apologised having reviewed my paperwork but he said he would be getting in contact with Auto Europe as he didn't think it was right. So overall it was not a good experience. You advertise the desk as being in the terminal which it clearly isn't. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JAMES - 18 July 2019
" Easy process - only downside is your counter is a long walk from the main terminal compared to some of the bigger car hire firms "
" , "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by BENJAMIN - 14 July 2019
" Been told I had to pay 1,900 for protection at the desk but already had paid for it "
" Wrong type Of car way to small and got told to stop moaning "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by MICHAEL - 13 July 2019
" Generally happy with the overall hire and both companies concerned, auto europe and U Save, but very disappointed at the lack of communication from U Save since and which I hope will not interfere with me being able to claim back these costs from my car hire excess insurer. "
" Counter staff at the rental station were very friendly and efficient at collection and return of the vehicle, however, on return they identified some paint damage on the bonnet (1 cm in diameter) which I didn't know about which they say will need to be repainted. I received an estimate for this and they have taken 558 euro's from the 900 that they blocked on my credit card. I have written to them twice since as they were supposed to send me photographs and other documentation that I would need to claim this excess amount back, but they have neither sent me the documents and photos promised, nor replied to my emails so far. Not so good ! I knew the terms of the hire and they have done nothing wrong in charging for any damage found but they must communicate with customers in a timely manner and send documentation that they have promised, its not acceptable to not reply. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by ADAM - 12 July 2019
" As above, the car received was entirely different to what was advertised. I had even changed the booking to this class of vehicle and paid significantly more. Not happy at all. "
" The car I received was not as expected. I had booked an Opel Combo - or similar. This is a passenger van. I received a Kia cee'd, a small estate car. As I was travelling with two bike boxes, it was not ideal. The boxes will sit upright in a passenger van but had to be stacked in the Kia. This risked damaging the bikes. The counter staff essentially said, make do it i'll charge you more for a bigger car. Not very impressed at all to be honest. I understand the model of car is not guaranteed but this was completely different to what was advertised. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by JACQUELINE - 09 July 2019
" Awful. I couldn't travel as I hospital and they wouldn't let the other passenger take the car without ringing auto Europe. She did this and 2 hrs later they still refused her the car which was fully paid for!!! Totally Messed you the holiday "
" Awful. I couldn't travel as I hospital and they wouldn't let the other passenger take the car without ringing auto Europe. She did this and 2 hrs later they still refused her the car which was fully paid for!!! Totally Messed you the holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by NEILL - 09 July 2019
" I don't consider the car I hit to be in the same category as the one I booked. Big rip off. Never again. Crap company. "
" Awful 1 hour wait at the airport. Called buchbinder and they said "well it's the weekend, what do you expect?" There were others behind us in a massive queue they would have had a 3 hour wait. Just not acceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by WILLIAM - 08 July 2019
" The car was excellent and the counter service very friendly. However the pricing was as clear as mud and although not unreasonable could have been made a lot clearer. Also the drop off was fine but again extremely unclear as to what the necessary procedure would be . "
" The car was excellent and the counter service very friendly. However the pricing was as clear as mud and although not unreasonable could have been made a lot clearer. Also the drop off was fine but again extremely unclear as to what the necessary procedure would be. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MIKE - 07 July 2019
" Unfriendly staff dealing with late arrival issue. Unwilling to call and inform Usave. Not very pleasant dealing. Had to call Usave counter myself from plane only minutes prior to take-off. "
" Very friendly staff, willing to keep counter open because of late arrival. Car upgraded. Fuel tank only 3/4 full at pick up. Difficult to refuel tank to 3/4 level. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JAMES - 07 July 2019
" Although we had a confirmation booking for a 9-seater, a 5 seat car was brought and then a lot of time spent hanging around whilst they located a suitable vehicle. Also additional costs having to be paid on the day weren't clear in the initial booking. "
" Generally fine however following the directions in the airport take you to the multi-storey car park, not the cabin in the corner of the car park! - not easy to locate. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by MARK - 05 July 2019
" Auto Europe always have the most competitive prices and choices and this time was no exception. Cheaper than hiring direct. Offer fully protected insurance cheaper than hire company. Luckily never had to use it so can't comment further. Fully recommend. "
" Great price for car hire. Car was upgraded to a larger car at no cost to me. Car had only 2000 on clock. Was a Mondeo ST Line so had Sat Nav and lots of technology. Easy collection and drop of, no hassle. Friendly staff who spoke good English. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 05 July 2019
" Easy and simple process "
" Helpful and pleasant staff. Car provided in pristine condition and worked well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROBERT - 03 July 2019
" Good experience super car "
" Price was very high for 4 day hire. Why is Austria so exceptional. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ROBERT - 02 July 2019
" Good "
" Would prefer full to full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by BRIAN - 02 July 2019
" Generally positive apart from rental office not being in the terminal "
" Office is a long walk from the terminal and at 38 degrees quite a long way. Staff were efficient and no car issues. Clearer walking instructions would be beneficial "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by MARK - 02 July 2019
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEPHEN - 30 June 2019
" Car had large, unsightly dent & scrape on rear wing. I believe your agent in Vienna, stole my shoes I left in my car. "
" I believe your check in man at Vienna stole my shoes, I left in the car! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by STEVEN - 30 June 2019
" Opportunists "
" When I booked the car on the option of providing the flight number it says it's optional, I didn't fill it in and my flight was delayed along with every other flight that day because of a storm. I was a few hours delayed and was told my car had been sold. I find that very hard to believe as all the flights had been delayed. There should be a warning saying if the flight number is not given there's a chance your car could be sold if you're late. I had to upgrade to a more expensive car as very surprisingly there was a car but hey...it's more expensive....what a surprise! I had to basically pay double my rental. I will never ever use auto Europe, rentalcars or global again. I always use enterprise and have never ever experienced anything like that off them. It smells of a scam and very opportunistic. A cheap trick...no wonder car rental companies are being scrutinised now because of these dirty tricks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by WAYNE - 21 June 2019
" I have used Auto Europe many times and always found the customer service a very pleasant experience hence my 10 rating. However, at this particular time I phoned customer service as soon as we were informed of the flight delay and the lady I spoke to was not very helpful in the matter. She put me through to the car rental company but cut me off in the transfer. I phoned back again asking for alternative options in case the company is closed once we arrive but she just told me there are non and didn't offer my advice or help. I therefore phoned the rental company directly and they were amazing, unfortunately that couldn't be said about the Auto Europe representative. You can't judge the whole company on one person therefore I won't let it stop me to make future bookings, however, on this occasion I felt a little let down. "
" Our flight was 90 Minutes delayed and only landed after the rental office closed. I phoned ahead to inform them and they kindly waited for us, otherwise we would have had to wait for over 6 hours until they opened again in the morning. A special shout out to Maximilian who was amazing when we finally got there, incredibly helpful and friendly. The same goes for the drop off, it was all very smooth and all the staff are very professional, polite and knowledgeable. Would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RAAFAT - 20 June 2019
" basic rent only do not think of extras at all "
" if we do not consider that child seats for 3 days costed more than the car rent it would be great lol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 19 June 2019
" This was an absolute horrendous experience. If by using Auto Europe I run the risk of ending up with sub-standard rental companies, I will consider using an other agency in the future. "
" On arrival our pre-booked estate wasn't available and we got an upgrade to what U-Save describes as an SUV. This was a Suzuki S-cross, a small-size 'SUV' with the boot space of a medium sized backpack. Travelling with 2 little kids, pushchairs etc I signalled this would not work for us. The staff was very friendly but they could only get me a van, which would have been fine for me but an hour or two later, already in another country it became clear that the a/c of the vehicle was inoperable. A lot of phone calls with constant follow-ups from my side but no solution apart from potentially returning the car to the rental location. This was only possible for us in combination with curtailing our holidays. Very, very poor experience. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
SALZBURG, AT - Reviewed by RUBY - 15 June 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PAUL - 15 June 2019
" Perfect "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAZ, AT - Reviewed by FRANCK - 12 June 2019
" none "
" all fine except that 3 days now after droppong the car , still did not get my deposit refund . normally rent megadrive at vienna airport with no problem "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ANDREW - 06 June 2019
" Everything was good "
" Have used before in USA, no problems with company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by STEPHEN - 04 June 2019
" Easy and quick to use. Have used numerous times and often get the best price "
" Was told to return car to pickup location. However this wasn't correct and we wasted 20+ minutes and 5 Euro (parking charge) before discovering and returning it to the correct location. This was frustrating. Also had to queue for a while at pick up and drop off. Otherwise they delivered on a vehicle which met our requirements "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by THOMAS - 22 May 2019
" No problems. "
" Went well. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by ISRAEL - 09 May 2019
" tires had no threads left! Very unsafe! "
" tires had no threads left! Very unsafe! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by VASSILIOS - 03 May 2019
" Very good apart from the cross border charge of €45 to go across to Slovakia. "
" Very efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STEPHEN - 01 May 2019
" Very pleased "
" All great. Worth paying a bit extra to rent from a proper agency that doesnt try to make all its money on extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 30 April 2019
" Very good. "
" Very good, albeit the extras which I asked for weren't explained very well, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by IAN - 28 April 2019
" Pretty good all round and would happily recommend to anyone "
" Really good service from megadrive, very quick collection and no hard sell on any extras. They even swapped our car to allow one of our party better access. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 20 April 2019
" The only negative was the long length & slow time of the queue to reach the counter. The counter staff were excellent & worked as fast as they could. "
" The counter staff were very helpful & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 16 April 2019
" Great service "
" First class service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JEREMY - 15 April 2019
" Everything went well, so far...! Unfortunately, a deer came out of the forest and into my way, so there will be a damage claim. I hope this will be settled and refunded to me as I took out the extra cover! "
" Everything went well. So far "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ASISH - 13 April 2019
" Good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 02 April 2019
" seamless "
" check in desk very slow - took around 45 minutes queing to collect car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ZOE - 29 March 2019
" Always pleased to be able to use this company. "
" Always pleased with going through Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CSABA - 29 March 2019
" We had almost 3 hours flight delay and staff was waiting for us until we landed, although it was after opening hours. So we were very grateful for that. Just short feedback after we returned the car, staff was trying to persuade us that we made scratches on the car, although we didn't have any luggages nothing and btw when you have new scratches they are sharp, luckily we paid for excess damage in advance so I didn't affect us. "
" We had almost 3 hours flight delay and staff was waiting for us until we landed, although it was after opening hours. So we were very grateful for that. Just short feedback after we returned the car, staff was trying to persuade us that we made scratches on the car, although we didn't have any luggages nothing and btw when you have new scratches they are sharp, luckily we paid for excess damage in advance so I didn't affect us "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by MICHAEL - 27 March 2019
" Friendly staff and clean virtually new car, only problem was finding it in the multi story car park. "
" Would be nice if there were more staff available to check you in as its never good to wait long when you get off the plane and want to start your holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANDREW - 27 March 2019
" Do not use This company they will take excess from you without giving you the opportunity to talk to them the damage caused was minimal in relation to the excess they are just profiting from the excess charge "
" They have charged me an admin fee for 49 Euro when they sent the claim to wrong email address, the car was not clean when we picked it up and a light marks on the car which could have been buffed out was charged the full excess of 800 Euro when the damage was only 100 Euro I have used this company for ten years but never again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by JAMES - 26 March 2019
" O "
" To slow getting paper work done at pick up desk. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by JOEL - 26 March 2019
" great friendly desk staff at Salzburg airport which really made the difference "
" Great will use again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by JAMES - 24 March 2019
" Always good "
" Very easy and straight forward "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by EDWARD - 21 March 2019
" Excellent overall, but car not particularly "tidy" on checkout with inside of windows/windscreen dirty. Initial call to AE about an issue could not be answered and transfer of call to Innsbruck did not work. "
" Very friendly check out staff, but mistakes discovered after careful reading of documents. Very friendly check in by Victoria, mistakes corrected, and charges reversed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by JOHN - 21 March 2019
" Excellent service "
" Everything was first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KEVIN - 20 March 2019
" Mega Drive was swamped with customers and the queue was very slow to be dealt with. Europe Car who we have used in the past appear more efficient. "
" The vehicle could have been cleaner inside and out. I had to clean the areas to reveal the marks on the bodywork. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by MARYA - 13 March 2019
" Easy to navigate, good prices "
" My experience with Buchbinder was beyond incredible. Our provider was super kind and polite and even gave us donuts and chocolate to welcome us to the country. We had no issues and everything was explained proprrly with excellent customer service. Will definitely rent throgh Buchbinder again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JULIAN - 13 March 2019
" .. "
" Only disapointment was the surcharge for taking the car to Italy. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by STEPHEN - 13 March 2019
" No further comment "
" No further comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DENNIS - 09 March 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 08 March 2019
" Very efficient "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by GRAHAM - 06 March 2019
" All good. "
" All went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SR - 06 March 2019
" Auto Europe have the best prices and the best service. I NEVER use anybody else for car hire "
" very nice people No "stupid" charges for cleaning, winter tyres etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STUART - 05 March 2019
" Nothing to comment "
" Collection was slow on Saturday evening with lengthy delay. Staff were friendly and busy trying to keep things moving. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by ROBERT - 05 March 2019
" No problems encountered at all. "
" Helpful friendly staff. Really nice car in good clean condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GARETH - 03 March 2019
" Will find a different rental company next time. "
" Had to take out additional insurance of $84 because I didn't have a credit card to charge to for deposit. Van was Ford Transit, not Mercedes-Benz Vito as I had booked. I had seen the Ford Transit on another rental company website a lot cheaper than Buchbinder "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by IAN - 02 March 2019
" Both booking and insuring in the UK through Auto Europe and collection in Innsbruck through Global were simple and efficient. I will certainly use again. "
" Very accommodating and understanding. I left my driver's license in the UK but the counter staff worked with me to find a solution with minimal Delay. A massive relief. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by BESSIK - 01 March 2019
" very good service "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PHILIP - 01 March 2019
" Easy. As ususal. "
" Great staff - second time i have used them "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CLIVE - 28 February 2019
" Very happy with Auto europe as a comparisona nd booking site. It is just a sjhame that thses extras costs are so hidden in small print. We will be more aware next time! "
" Happy but our flight was delayed and we were charged 50 Euro for out of hours pick up. Can't have been much later than normal opening hours. Seemed very expensive. Had I known that was the charge I would have looked at alternate suppliers who might have been a little more expensive but didn't make the out of hours charge. Made a big difference to overall car hire charge :( "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ASENCHO - 27 February 2019
" Not happy about the 'upgrade' to a van "
" Car was a van- not the car i expected "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 26 February 2019
" Overall very happy "
" Easy to deal with, very friendly staff, we were surprised we didnt get the car we requested, but we were happy with what we had, very little drop off parking space though, but it was a very bust day, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 26 February 2019
" See above "
" They didn't have any 4 by 4 which I explicitly ordered. V unhappy as I needed it for guaranteed access at my destination. Also wasted over half an hour when I was in a hurry. In the end I agreed for them to swap cars next day which was a waste of everyone's time. Staff did their best but p... poor planning not to have the right car in the right place! Mark "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by TIMOTHY - 24 February 2019
" As above "
" Tabea on reception couldn't have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by TIMOTHY - 22 February 2019
" The car did not have a radio aerial fitted so the radio did not work. This was rectified, but only when I dropped the car off so no use to me. There was a bulb out on the car; one of the front day time driving lights. Lights should be checked before collection by the customer. "
" No problem with booking, collection or drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by MEGAN - 21 February 2019
" The worst encounter with a company Ive ever had to endure "
" It was the worst experience ever, i will never use this site or megadrive again. Customer service was appalling and the package was miss leading and I have to spend an additional £900 on the day of collection. They still are yet to release an additional deposit of £526 on top of everything else. We got a SMALLER car than we had booked and we ended up paying more. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by GORDON - 19 February 2019
" Excellent service "
" Efficient, polite & quick, what more do you want? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ALAN - 19 February 2019
" No significant issues. "
" efficient, but scratches on side window had not been noted. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by HOWARD - 12 February 2019
" I ordered a Vauxhall Astra station wagon but they had none left when I arrived. I was given a small suv which was basic, under powered and the interior had seen better days very disappointed, I should have been up graded to a bigger car for free but they said that would be another 10 Euro's a day. I was down graded to a poor small suv at no extra cost which I was not impressed with ! I got a car I didn't order very poor! "
" Car I order was not available? "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by DARYL - 12 February 2019
" Why is deposit protection so expensive with hire company "
" Please include all insurances in price "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by LYNN - 12 February 2019
" Easy booking online and best price but very frustrating collection and drop off at airport "
" Very long wait to collect car. Seems ridiculous that you have booked the car online and prepaid and used the rental company dozens of times previously so they already have all details that the process takes so long. At drop off there were no spaces to park the car. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by DAVID - 11 February 2019
" Good experience "
" Very good, only problem was the car seat ordered wasn't there straight away but was quickly retrieved "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MARK - 11 February 2019
" You need to be able to adjust your contracts for unforeseen situations, when you have to keep the car because you have a friend in hospital this should be a stress free alteration. You made this very difficult and stressful and I will not be using you again because of your lack of flexibility. This should also be made clear before and when I say clear I do not mean in the small print! "
" Good price and polite on the phone HOWEVER VERY DISAPPOINTING that I could not simply extend the car hire for 2 days without returning to the airport so I had to start a new contract direct with the car hire company and paid way too much which overall makes you a more expensive company than using the likes of Avis direct which is much more flexible with the car rental. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by DAVID - 07 February 2019
" Everything went well, no issues. "
" No issues, I was grateful to get a fairly new model of the Skoda estate car that I had booked. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by CRAIG - 06 February 2019
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ZOE - 06 February 2019
" As above. Friendly. Personal. "
" As I rent from you regularly your staff at the Airport in Salzburg are really good and personal remembering my face if not my name. Makes for a far friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MICHAEL - 05 February 2019
" . "
" Not screen washer fluid , car appear to not have been checked "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by DANIEL - 05 February 2019
" Always one of the best places to get a good deal. "
" Not the cheapest, but a sppedy pick up, just a shame no one around for the return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NEIL - 05 February 2019
" This is an issue for Mefadrive nit Auto Europe who I will continue to use. "
" Our plane arrived early and I was therefore about one hour earlier than planned picking up the car. I was told because if this there would be a 10 euro charge for early pick up. In 49 years of car hire I have never experienced this sort of charge. When I queried it I was told to read the terms and conditions. I will not use Megadrive again because if this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JAMES - 04 February 2019
" as above I recognize this is mostly Europcars fault but we did book through autoeurope and feel you need to be involved "
" Our flight was delayed because of bad weather in innsbruck, so we were diverted to Salzburg. i informed europcar as soon as I landed that we would be late picking the car up as we had a bus transfer to innsbruck. i have evidence of this call. this call WAS NOT put through to the innsbruck office who subsequently left the office. When we arrived at the office, there was nobody there and nopone to telephone if the office was unattended - unlike the other rental offices. There was a sign suggesting somebody would be back in 90 minutes! We therefore waited until an extremely rude and abrupt man arrived claiming he didn't know about us. he subsequently charged us for a rental commencing outside office hours -54.45EUR, which we had to pay or we would not have been provided with the car. I understand about this charge, however it was not flagged up on the autoeurope index rates and I would only expect to pay this if the staff were available at the time we arrived - not 90 minutes later and by coincidence. i would like to claim this back and be grateful if you could advise how I go about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by ANTONY - 04 February 2019
" Perfect. "
" Perfect service, it couldn't be improved! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHRISTOPHER - 04 February 2019
" Good value booking "
" The wind screen washers did not work on the car provided and it had a loud noise coming from rear wheels that sounded like a wheel bearing was in bad shape. The counter service was excellent and the value for money was also good. Shame about the small details regarding the car condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by COLIN - 04 February 2019
" Competitive prices, quick responses to questions, contactable by phone! "
" No problems with this reservation / experience. Buchbinder are my preferred rental company in Innsbruck - pragmatic, short queues, friendly staff. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by STUART - 01 February 2019
" I've used autoeurope for many years without a problem. The site is easy to use and without hidden catches! I regularly recommend them to friends , who equally have found a good result. "
" This is a budget company and linked with Global and Buchbinder. I have used them for many years , just be aware of small print and everything will be fine. Take out the full excess package with autoeurope, it's expensive at the desk and they try all shapes to sell you theirs! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 30 January 2019
" staff at desk in Innsbruck are the best, polite fast and efficient Thanks "
" staff at desk in Innsbruck are the best, polite fast and efficient Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RONALD - 29 January 2019
" Very satisfied "
" Very friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 29 January 2019
" Pleased that the car had a spare wheel and wheel changing tools. Even more pleased that we did not have to use them. Generally the car hire was good value for money "
" Counter staff were unaware that the car's parcel shelf was missing and that there was some marking on the rear bumper. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by NIGEL - 29 January 2019
" Easy and quick process to collect vehicle, likewise drop off was very easy and swift met by representative of mega drive who checked vehicle and signed paperwork on the spot so no issues with wondering weather you might receive some damage report after you have left the car hire premises "
" All staff that I encountered were professional and friendly and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NICHOLAS - 29 January 2019
" Excellent counter service "
" V high cost to ensure full insurance cover "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by PETER - 29 January 2019
" First class all round "
" First rate. Ended up with a great car. No hassle at all about the extra insurance which I had already bought in UK. Final invoice promptly sent by email. Only a small wait to pick up and no wait at all to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GARETH - 27 January 2019
" Very good experience. Would recommend Global to others as a good value choice in an expensive country for car hire. "
" Very good service, the car allocated to us was nearly new. pick up and drop off at the terminal was very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PAUL - 27 January 2019
" Drop off was swift and efficient, which is always good when catching a flight! "
" All good. Vehicle was almost brand new (3000 KMs). Swift service and there were no issues when adding scratches to the paperwork after I did an initial inspection and took photos. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 27 January 2019
" Overall good. "
" We asked for snow chains and these cost €72 for 3 days, so expensive. We could not get them to fit. We asked a local to help and he could not do so as well. We followed instructions, and when back at Innsbruck, was told we had to drive the car forward one metre with them on to get fitted. Not clear and we could not go to some locations as no snow chains. Very expensive for something that does not work, and you can buy chains for €45! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by ADRIAN - 26 January 2019
" effecient as ever "
" The only negative was that the car's tyres were quite flat and the tyre pressure warning came on within an hour of leaving the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEPHEN - 24 January 2019
" NOT A GREAT EXPERIENCE AND WILL THINK TWICE BEFORE USING A THIRD PARTY SUCH AS AUTO EUROPE TO HIRE A VEHICLE IN THE FUTURE.... MAYBE DEALING DIRECT WITH A HIRE COMPANY WOULD BE BETTER !! "
" The whole experience of hiring from Auto Europe as a booking agent and Mega drive as the hire company was a total nightmare and is an option i would not consider again unless my request for a refund is granted !! The outcome of my request for a refund will also affect the review i leave on social media about my experience !! I am aware all contracts have T's & C's but it seemed that between Megadrive and Auto Europe there is not really much common sense used when it comes to trying to rectify a problem between yourselves and make the hire experience as smooth as possible... But you really make things as difficult as possible by passing the buck to each other and not being pro active to satisfy the customer. Up on collection I presented my credit card to the counter staff for the excess payment. Unfortunately i could not provide the pin number and was told i could not hire the car unless i could provide another credit card in my name. I could only provide a debit card or a card in my wife's name. I offered to pay the excess by phone as you do not need a pin number.. This was not an option the counter staff would allow although he said if i had booked directly with Megadrive he would be happy to take a payment over the phone I offered to pay by a manual transaction.... This was not an option although the counter staff did say they have the swipe cards and paper work but do not use them. I am quite sure that if the card reader was not working on the day for one reason or another, that a manual transaction with the paper swipe card machine would be used so i can not understand why this could not have been used. I then phoned Auto Europe and explained the situation... Could i pay yourselves the excess over the phone.... This was not an option either. The only option i was given was to re book the car in my wife's name and take a gamble that Megadrive would reimburse my original payment as we are still hiring the same car and then that yourselves will reimburse me as we were still hiring the same car. We decided to take this gamble as we would more than likely have no chance of a reimbursement had we just hired from another company instead So we now paid Auto Europe for another hire car in my wife's name (Voucher No 4699780) unfortunately the lady who took the booking sent the wrong name to megadrive. (Helen instead of Karen) and again the counter staff refused us the car and said no details could be changed his end. So we now have paid for two cars and still have not got one. Again we explained to Auto Europe and it was agreed that you could change the name but would have to send new paperwork to Megadrive for them to allow us to hire this car. In all we were at the counter for nearly three hours of what was only a weekend stay in Austria and it did put a big downer on the trip. The bottom line of this is (stated by the counter staff)..... Had we booked direct with Megadrive, they could change what ever needed changing instantly whether it was the name, card details or basically any other issue, but because we had booked through Auto Europe nothing can be changed. To sum up...... The booking/hand over of the vehicle was an absolute shambles and could of been sorted very easily. There must be so many different circumstances that could cause an issue and just a bit of common sense and communication could sort things out very easily. While we were trying to sort out our problem, two other couples were having similar problems regarding paperwork so it seems this kind of thing is quite common Apart from the counter experience i would like to say that the booking process on line through Auto Europe was very good. The counter staff were very pleasant although not very helpful with the situation. The vehicle we hired was very clean and comfortable and there were no problems when returning the car Obviously when i come to make a review whether through your feedback page / Megadrive's feedback page or social media i will take into account whether i receive a reimbursement for the original hire. The counter staff reminded me that had i booked direct with Megadrive and not Auto Europe we would have not had an issue as they can simply change what ever they like and we would have been on our way in five minutes instead of three hours and having to have paid for two cars ! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JACQUI - 24 January 2019
" Pleased with car offered "
" Quick and easy at check in. However we were advised to have snow chains for which there would have been a charge if available for our car and our friends were offered them at no charge ??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAVID - 23 January 2019
" Excellent and trouble free service "
" Hassle free collection and return. Competitive pricing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by PAUL - 22 January 2019
" As above "
" Not happy as there was no washer fluid in the car and as we went straight to a motorway we had to stop and get fluid.it was dangerous to drive without a clear screen ! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SALZBURG, AT - Reviewed by EDWARD - 22 January 2019
" n "
" n "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SERGIO - 22 January 2019
" Great way to book cars and great value too. "
" It is fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by PETER - 21 January 2019
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by TAMAR - 21 January 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by GRAHAM - 20 January 2019
" Very easy, used on numerous occasions & happy with service "
" Very easy, used on numerous occasions & happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEPHEN - 17 January 2019
" Good price friendly staff and satisfied with the service. "
" Very satisfied from start to finish, except on drop off couldn't find bay to park as they were all full but luckily one of the staff moved a car so I could park. A bit panicky if you were late for flight!! But overall satisfied with service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by FLORENTIN - 17 January 2019
" Dessapointed, even after I have called on my Daughter birthday on the 08.01.19 to ask the staff in Megadrive how they can resolve the issue I have asked to pay more money for an upgrade... the weather was unprecedented for Austria, it did not seem to bother the staff... "
" I was not impressed about the fact that despite the fact that I have booked the car well in advance I ended up with a lower grade car I was expecting an Opel Astra Estate and received a low power Dacia... When asked the counter staff about the car that they wanted to give me, even after I have explained that we are going to need a powerful car as the chalet in Wagrain was high and due to the weather conditions was quite a challenge, also with two children one being 1 year old, I have received a dry answer the lady did not even try to help me she even said that it does not matter when the booking was made??? I will get the car they have got available... Correct me if I am wrong there is no comparison between the Dacia and the Opel... "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by JOHN - 16 January 2019
" Still on going with payment dispute so will depend on whether we get a refund of the money that we feel we should not have had to pay. "
" Have been in contact with Auto Europe re my co9mplaint against additional charge of 289 euros (35 euro per day) plus 600 euro card deposit due to the fact that did not have a PIN number for card used for the original booking. Only told to bring the same card not that the card would have to have additional money taken on it. Took out all necessary insurances at time of booking and paid nearly £800 for the original reservation. Had other payment options available and also asked to pay using card number, address and CVV number as used when placing our booking! Ourselves and accompanying friends were extremely disappointed. I am awaiting a response from the complaints/disputes team as not satisfied with answer that I should have known that I would need a PIN number! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SEAN - 16 January 2019
" Very quick service "
" Very quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by MATTHEW - 16 January 2019
" Very good overall experience "
" Shame there was no one there to drop the keys off too. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by HOWARD - 15 January 2019
" My answer in question 3 says all I need. "
" The car was comfortable and good to drive but, when we returned to the airport the next day to hire snow chains, there were none available, nor was there a 4X4 vehicle available. We were given two emergency numbers for which we had paid full insurance but neither of them answered when we were unable to get to our pension because of snow. (We had wanted to ask if we could hire snow chains locally.) had we broken down in the snow we could have been in serious trouble. As it was, our host came and collected us and drove us to her pension in her 4x4. We paid a lot of money for the extra insurance so did not feel happy at being unable to contact either emergency number. Four people in their seventies expected better. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SHELLEY - 15 January 2019
" Easy to use and book using autoeurope online, but the lack of joined up service between the broker and the provider left me feeling like I had poor value for money because the provider added on cost at location for things that should legally be included (ie snowchains). The provider clearly didn't care about auto Europe and the agreement I already had in place with them eg things like the damage waiver. "
" I thought it was outrageous of Global not to include snowchains as standard, given it is a legal requirement to have them, and we would have been fined if we did not have them. 70 euros on top of the hire few (£220) is an extortionate price given we really had no choice to pay it. I was also very disappointed that I'd paid for the full waiver through Auto Europe, but Global still pushed for us to buy their waiver because "they don't know what the Auto Europe policy is". Whilst the condition of the vehicle was good, for the price we paid I would have expected a better model of vehicle. The Skoda is a front wheel drive, which is much harder to drive in snowy conditions, to be expected when hiring a car from Salzburg in the Winter. Overall I am left feeling ripped off. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by DARYL - 15 January 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROSALIND CLAIRE - 15 January 2019
" Good website "
" Friendly speedy efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JULIE - 13 January 2019
" Thanks "
" Waited 1 hour and 10 minutes to be served, Told Patrick we booked the vehicle for 3 days but only wanted it for 2 days, he did not offer any money back but he did not charge use for putting a second drive on because of the time we waited. The car window washers was also empty. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by PETER - 13 January 2019
" Very good as to be expected "
" Quick and efficient, upgraded ant very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RICHARD - 12 January 2019
" Usave were very nice and helpful but gave me the wrong product "
" I booked and paid for an estate car but ended up with a small hatch back which for a family of 5 on a ski holiday was not great "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
INNSBRUCK, AT - Reviewed by KIM - 11 January 2019
" Childs car seat was old and dirty "
" Childs car seat was old and dirty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by SIMON - 11 January 2019
" Used many car hire companies and decided to try a new one regrettably. Never had an experience like this and will not use and actively encourage others to avoid using in the future. "
" Abysmal - terrible customer service at the pick up location, dogmatism to another level when trying to consider my complaint and fleeced me out of another €140 on the day (over 50% more than I'd paid for the 3 day car hire alone). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by PAUL - 10 January 2019
" Very good experiance "
" ALL GOOD "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 08 January 2019
" I wouldn't use anyone else now "
" Really easy as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 08 January 2019
" No problems "
" I have only have two negative comments 1) Before I hired the vehicle, there were scratch marks which had not been noted on the documentation. I therefore had to go back to the desk and ask for someone to come and check this out. It would have been much easier if someone was present in the pick up area. 2) I do not like to drop off a car without a Sixit employee being present so as to confirm that everything is okay. I am very nervous that something might happen between the period of dropping off and the vehicle being checked over by Sixit., "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by DAVID - 07 January 2019
" A good experience "
" It has been some years since I have used Innsbruck airport and hire car services. The airport car parking collection and drop off arrangements are now first class and made the whole experience much better than Salzburg. The counter staff were quick and efficient; the car was exactly as ordered and new with only 6000 kilometers of use. I received the handback paperwork by email within 15 minutes of dropping off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STUART - 07 January 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DOUGLAS - 06 January 2019
" Other than above points everything fine "
" Pick up and drop off went fine although no one at car on return which is always worrying as have had other firms try and clobber you for some minor thing which has!nt actually occurred.Car was filthy and rubbish inside on pick up but car was fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by ESTEBAN - 06 January 2019
" Vert good experience! Fantastic telephonic support service!! "
" Overall very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ABDUL HADI - 06 January 2019
" Unfortunately this was One of my worse experiences. I had rented previously from different from Vienna airport and I never had any problem. Staff very rude and unfriendly "
" Very poor customer service and it's was one of my worst experience. I haven't still got the money that I have paid as deposit. Staff in reception was rude and and very unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by JOSEF - 05 January 2019
" No problems with Autoeurope "
" Booking not via autoeurope - sixt is too expensive "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by GINA - 05 January 2019
" rental quoted at £99 was surprised when i got to rental desk to have to pay an additional £25. or 25%!! this should have been 'all inclusive'. it is deceptive to quote one price and then charge an additional later charge. i was very unhappy "
" see below "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SALZBURG, AT - Reviewed by ANDREW - 03 January 2019
" No issues with Auto Europe. "
" Due to strong tailwinds, our flight arrived early. I was dismissed to have to pay Eur10 for the early collection given that the car was returned at least one hour before due. When paying for 7 full days rental, other companies have merely adjusted the return time to reflect the early collection at no charge. Just seems like sharp practice!!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by VINCENT - 02 January 2019
" A good company to use "
" Everything was À1 except the drop off. It wasn't in the same place as collection. It was easy after i was informed but I had to move the car once I got to the counter which took an extra 15 mins. The overall experience was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DANUT - 01 January 2019
" We end up paying double then the original booking, "
" Not been informed from the time of booking about all requirements.Not everyone has a credit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
INNSBRUCK, AT - Reviewed by ANDRE - 31 December 2018
" Usually use Europcar, due to regular visits but Auto Europe had a good rate and I thought I would try it. Very pleased with all aspects. "
" This was a very efficient pick up and drop off. No feeling of someone trying to take advantage of the slightest mark on the vehicle (which I have experienced lately with another company) Innsbruck is a great airport for car hire. Very close to the terminal. Auto Europe handled the booking efficiently and Megadrive staff were very pleasant too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by BERNHARD - 31 December 2018
" best prices but awful customer support (experienced at another occasion, this time I did not need them) "
" excellent rental experience. Minor issue with empty screen wash after pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by NIGEL - 28 December 2018
" Staff spoke excellent English and took care to make sure we were completely satisfied and had everything e needed. "
" Pick-up and drop-off very easy and well organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by TOM - 26 December 2018
" Very disappointed. Due to the widespread flight cancellations at Gatwick airport I was unable to travel. Even though I informed autoeurope of this situation (that was completely out of my control) at the earliest opportunity to be helpful and avoid disruption, I was offered no sympathy and was charged the full rental amount. "
" Very disappointed. Due to the widespread flight cancellations at Gatwick airport I was unable to travel. Even though I informed autoeurope of this situation (that was completely out of my control) at the earliest opportunity to be helpful and avoid disruption, I was offered no sympathy and was charged the full rental amount. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
INNSBRUCK, AT - Reviewed by AMANDA - 24 December 2018
" Very enjoyable "
" I only ever consider car rental with Europcar. The choice of vehicles, quality and service are second to none. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JAMES - 23 December 2018
" Great comparison web site with no hassles with local agencies "
" Efficient courteous but charged €30 PER DAY for snow chains - this amount normally per Week! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANDREW - 22 December 2018
" As per my comments earlier "
" Car was full of scratches, chipped windscreen and these were not marked on the paperwork when I collected the car. Had to go back and spent an extra hour thoroughly checking the car over with them and got them to update the paperwork. Very frustrating. Apart from that , all good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by BRUCE - 19 December 2018
" See item 3 "
" Everything went well our only concern was we hired a Ford Focus Estate [or similar] and were provided a Opel Combo which is a van with windows and a rear seat, pretty basic therefore disappointing although it did the job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KEVIN - 18 December 2018
" N/A "
" The vehicle I received was not the one I expected. It was more like a little van "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by ALISTAIR - 18 December 2018
" Nice helpful staff, paperwork was minimal. The car was excellent. "
" Very quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by TRACY - 18 December 2018
" It was just so easy, very friendly staff. "
" Great experience yet again, thank you Auto Europe & Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROSALIND - 18 December 2018
" Staff, service and car amazing. The bring back empty option is not cheaper. I filled my car in a petroleum station for €36, brought it back a quarter full and was charged €64 odd to fill it to the top. "
" The reception clerk was professional but very helpful. Unfortunately he said it would be cheaper to bring my car back as empty as I could and it would be cheaper for you to refill. I was staying 60 miles away but drove to Salzburg twice so it was difficult to monitor the petroleum usage. It cost around €36 to refill and was down to a quarter when I brought it back. You then proceeded to fill it and charge €64 odd so I was very disappointed and annoyed I was persuaded to take the bring back empty option. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DAVID - 17 December 2018
" simple booking procedure, as expected really. "
" Sorry to focus on the negatives, but this is where the service could be improved. Firs thing, I was charged around £10 to take the car 10 minutes before the time I had booked it for. Apparently there is a tolerance of around 30 minutes late pick up but not early. It wasn't very easy to locate the vehicle, no parking bay number for example. Vehicle had about 40k milage which isn't an issue. It is normal for a car to have some 'wear and tear' at this milage. I would say exterior wise it was well worn beyond what I would expect, which in itself is not an issue, in fact you probably feel a bit 'safer' than if it was perfect. However the damage on the car was very badly reported. Many things/areas were missed. So much so I got a load of grief from the wife when I was taking timing trying to photograph some of them, and more when I told her I was going back to see them about it. The man on the desk was fine, he said he knew the car was badly scratched and wrote something to that end on the papers. He knew I had pictures and I tld him that unless I really did damage the car I expected no comeback. There really was damage all over it, not major but dents, scratches, even on the roof. It was very clean but it was black and was almost impossible to photograph as it was like looking at a mirror! Anyway, that said car was fine, no hassle returning it even though all the damage was not on the paperwork. Rather than start again logging the damage for each hire period, it would be better to keep an accurate record on file and just update it after each hire return. Did cause a big 'domestic' though! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by DIMITRI - 14 December 2018
" I picked my car at 8:30am and asked the salesman when I can return the car without paying an extra day. He told me before 10am is OK. I returned it at 9:52am and received later on additional day charge (3 days instead 2 days). Salesman name is Milos. I wrote them and explained that I followed their instructions but they don't want to take responsibility. Unfortunately I didn't recorder this conversation so I don't have any proof but this is my last time booking with them. They are not reliable. "
" I picked my car at 8:30am and asked the salesman when I can return the car without paying an extra day. He told me before 10am is OK. I returned it at 9:52am and received later on additional day charge (3 days instead 2 days). Salesman name is Milos. I wrote them and explained that I followed their instructions but they don't want to take responsibility. Unfortunately I didn't recorder this conversation so I don't have any proof but this is my last time booking with them. They are not reliable. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GRACE ALEXANDRA - 12 December 2018
" i just did above "
" i do not like booking with you and then showing up at usave and i owe another 80 euros the woman at the desk said if i returned early id get a refund , i did not i did get a speeding ticket...fine...they paid it, but to charge me 65 euros more + vat so the ticket of 110 euros is now at 220 euros ..is ridiculous!!! and robbery. 100 euros to pay my ticket, ill pay it... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by DMITRIJS - 12 December 2018
" All ok, but very expensive prices on car rent "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by BRIAN - 11 December 2018
" Too easy and good value! "
" Great service. All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by TERENCE - 05 December 2018
" Please see item 3. - there was an issue with my pre payment in full transferring to budget - clearly an admin / system error. Very disappointing given I paid in full. "
" On return of car it would seem my fully paid voucher detail was not correct on the system leaving as showing a balance to pay. When I queried this they said I hadn't paid in full and I had a balance. I showed them the voucher and they spent 40 minutes looking at the system debating the issue. Eventually they reduced the balance to zero but said I had signed to say I would pay the balance when I took the car so really I should pay. I obviously disagreed but as they agreed to sort the balance it resolved the issue. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by HUGH - 04 December 2018
" Please please do not offer rentals from Global or the 2 other inexpensive car rental companies, MegaDrive and Buchbinder that are all shown together on their rental agreement. "
" The problem was not the car which was OK, it was the attitude of the company to the renter. It is their policy, told to me by the person on the desk who rented the car to me. If there is the slightest scratch on the car then they will charge you the full 800 Euros - unless you take their insurance. I photographed the car comprehensively having found a dozen scratches and dents on the car that were not on the rental agreement. I emailed them all to Global and had no problem on car return. However the guy in front of me was charged the full 800 Euros for a tiny scratch that he swore that he had not caused. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by MARK - 02 December 2018
" Always good service at Enterprise. "
" Excellent service at Vienna. Car was waiting in VIP area and I was taken there by the staff for a quick departure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by CHRISTIAN - 30 November 2018
" I was the worst rental experience I ever had. When I was going to rent it online with Autoeurope I carefully read all the requirements to rent the vehicle and all the conditions. There was no advice about the need of having a International Driver License to rent it in Austria. I travel throughout all Europe and they never aske for it. The voucher sent by autoerope was saying that I need a valid driver license in Germany, but it did not say anything about the rule of Austria consarning Brazilian driver license. So at the end I was not able to rent the car, losing the money I already paid and having all plans of my vacation being ruined. "
" I was the worst rental experience I ever had. When I was going to rent it online with Autoeurope I carefully read all the requirements to rent the vehicle and all the conditions. There was no advice about the need of having a International Driver License to rent it in Austria. I travel throughout all Europe and they never aske for it. The voucher sent by autoerope was saying that I need a valid driver license in Germany, but it did not say anything about the rule of Austria consarning Brazilian driver license. So at the end I was not able to rent the car, losing the money I already paid and having all plans of my vacation being ruined. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by GRAHAM - 21 November 2018
" Easy web site to explore excellent. "
" Very professional. Better car than I expected definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JAMSHED MUHAMMAD - 20 November 2018
" as above "
" very disappointed.It has been 4 weeks now and i am still waiting for the refund of the deposit taken from my visa card.\ How long more will it take. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARK - 20 November 2018
" As per above. "
" The overall experience was good, no major complaints. I did leave my prescription sunglasses in the car but when I called I didn't get the feeling they were that bothered or indeed willing to check. That let things down. They are no use to anyone but me and I am sure they are there but as I said I doubt anyone actually checked and I certainly haven't heard back to confirm that anybody checked. Even if they weren't found I feel a bit of customer service would have gone a long way. This is the only reason I marked you down, but a very valid one. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by SILKE - 14 November 2018
" I have been a long-time customer of Auto Europe and I have always had good experiences. This time however I am not at all happy with the experience. "
" I hired the car in Vienna airport and when I picked it up it was too dark in the parking garage to assess any damages to the car. When I returned the car suddenly they told me about a scratch on the hood and made me pay 286 Euro for a damage that I knew nothing about. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by JONATHAN - 12 November 2018
" EXCELLENT - BEST CAR RENTAL EVER "
" excellent CAR AND EFFCIENCIES, I AM LOOKIN G TO RENT OUT OF BOLOGNA IN FEBRUARY SO WILL BE LOOKING FOR THE SAME "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by VELAYUDHAN - 06 November 2018
" Spent some time locating the center in Vienna. Signposting confusing and wrong at times. An instruction or a map with the voucher to the center would have been nice. "
" Very friendly and considerate reception staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GERHARD - 06 November 2018
" I like Auto Europe, because it gives you the option for good deals and you can cancel without charge. "
" Initially I got a car with defect fuel control. This was exchanged one day into the contract. For the fuel used in the faulty car I was charged a relatively high price AND the airport charge, which I do not quite understand why. I tried to explain this to staff via email but did not get a satifying reply. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SALZBURG, AT - Reviewed by CLAIRE - 05 November 2018
" Also good to be informed about the law with winter tyres via email and to be able exchange the car without any trouble. "
" All the staff I met where very helpful and polite so using the car at the airport was a very good expenicene. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALI - 31 October 2018
" Pretty good experience with Europcar, I have been using them for years and always a good experience. "
" The experience was really good. The staff is professional and friendly and the service overall is pretty good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VILLACH, AT - Reviewed by ANDREW - 30 October 2018
" Good service no problems "
" Good service no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 29 October 2018
" Your customer service staff were not interested or helpful - just kept quoting from a script 'the standard terms'. Not impressed at ALL "
" Had to wait to pick up car and nobody available upon return to check vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by ANDREW - 29 October 2018
" I read the 'small print' in detail but there was no mention of the above. "
" I don't understand how a customer would have to pay for a breakdown and breakdown cover isn't available separately. Cover is only included in full insurance which gives no choice but to take it. Hidden charges, no more no less. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ATULKUMAR - 26 October 2018
" As above. Very efficient & excellent service provided. "
" Very efficient & supportive staff all the way through the process. Quality of required car was perfect for my trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by FLAVIO GIL - 25 October 2018
" Everything went very well. Car in great condition. "
" . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by STEVEN - 24 October 2018
" Unfortunately Auto Europe could do nothing about my ridiculous excess charge.Not the money but a matter of principle "
" Arrived at desk 30 mins early.Was told there would be a charge of €10 plus tax.By the time paperwork was done i actually got into the car 5 minutes early.I am a frequent rental customer and will not be using Buchbinder again! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by SUNAINA - 24 October 2018
" Terrible - there was a fleet failure and I'm still waiting on my refund "
" I got to the car rental and the car that I had booked and paid for was not available due to counter staff error. Still waiting for my refund "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by GEOFFREY - 23 October 2018
" Competitive quote and excellent service all round "
" Everything was great, including an upgrade! Our thanks to Domenico and all his colleagues at Innsbruck. Hope you enjoyed the apples guys! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAZ, AT - Reviewed by STEPHEN - 21 October 2018
" The car we had was new and in good condition but it wasn't what we had booked. The member of staff at Graz airport was very polite and helpful and overall it was okay. I do have my doubts about using agents such as Auto Europe. "
" We booked an automatic at a higher price than a manual vehicle. When we arrived we were told that they didn't have a car with an automatic transmission. I suspect that they didn't have an automatic at booking but they wanted our business. I could have shopped around but once we had arrived at the airport we had to take what we were given. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL - 19 October 2018
" Good quick service at the counter, car in good, clean condition and was reliable. "
" Very good service as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RENATE - 18 October 2018
" Counter was not easy to find but staff provided directions over the phone "
" Very good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROBERT - 18 October 2018
" Good experience, I have had cars from the same group before and have had spurious claims like empty tank when it was just filled. Hope they have set up Global to give honest service. "
" There was a tyre pressure light showing very soon after collection. All tyres checked and one was a bit low. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by GAVIN - 16 October 2018
" Easy booking and good enough value. The most important terms and deposits need to be made clearer though. Who reads through those pages and pages of T's and C's? We were caught out with the exceptionally hefty deposit when arriving to collect the car. "
" Arrived to pick the vehicle up and they wanted a hefty 1100Euro's deposit. Much more than the paperwork suggested. Or we could take out additional insurance and an upgrade for 160 and then it come down to 400. Also I have been charged approx £220 and I've not yet had any correspondence on what this was for. I think it is the 160 upgrade and then a bit of fuel as I returned it about 1/8 tank from the top. This does not compute with the £60ish remainder after the upgrade though? "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by DAVID - 16 October 2018
" It was not made clear that nobody from the car hire company would wait for me to arrive, even though I had contacted Auto Europe to inform them my flight had been delayed. Very poor communication, and an extremely frustrating experience for me, waiting in the airport all night. Unacceptable, and very poor customer service in my opinion. "
" My flight into Vienna was delayed, but I had included the flight number on my booking form, so I assumed someone would be at the desk waiting for me. However, this was not the case, and I had to wait in the airport all night until the desk opened at 7:30am. Very frustrating and disappointing. However, the car was fine, and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROY - 15 October 2018
" Auto Europe very good "
" Not happy wanted to charge for German and held 190 euros in case we did not fill diesel up also no simlcard in sat nav they think i took it not true "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CSONGOR - 12 October 2018
" I had a charge for crossing boarders 2x! still fighting to get a refund on one..never use them again! "
" I had a charge for crossing boarders 2x! still fighting to get a refund on one! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOHANN - 11 October 2018
" Overall we had a very good hire experience although we did not use the vehicle very much. "
" There seemed to be a large water stain on the carpet in the luggage compartment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by JACQUI - 10 October 2018
" As above "
" Excellent all round experience. Would have preferred full fuel tank on pick-up with full on return as had to immediately go to fill the tank after picking up the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANTHONY - 09 October 2018
" Excellent service, cars located a minute walk from the terminal. Very friendly staff able to speak in English. Amazing value for money. 10/10 "
" Very very good. Member of staff at Innsbruck very helpful, friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by THOMAS - 08 October 2018
" No complaints really. "
" Better experience than previously with them. Much improved drop off procedure . Newer car than normal but still had to report back unrecorded damage(damaged wheel trims×2) which takes time and shouldn't be necessary. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by CHRISTOPHER - 04 October 2018
" Competitive quotes, simple website and detailed instructions. Will use Auto Europe again. Thanks. "
" Prompt, efficient and thorough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by JOSEF - 04 October 2018
" very good overall service "
" very helpful staff - uncomplicated pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by OMER - 03 October 2018
" Nothing special. "
" Budget blocked 5,000 Euro from my CC while the voucher clearly states that only 1,580 Euro will be blocked. Taking into account how "well" the car was equipped, the overall condition of the car, my maximum possible liability to Budget and the fact that I purchased the maximum insurance cover - this is simply ridiculous! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by LYNN - 28 September 2018
" There was a large queue at the rental desk. Only 2 counter staff serving. The other part of the counter was shut. It took an hour to collect the car. I cannot understand when a car has been prebooked and prepaid why the process takes so long especially when the customer has used the company dozens of times and all their information is on the system. The company knows how many cars are booked for each flight arriving and should have enough counter staff to man the desk "
" Dreadful pick up experience. Huge queue. Took an hour to collect the car. Ridiculous system when car has been prebooked and prepaid and customer has used company dozens of times that it takes so long to process collection of car. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by CHRIS - 27 September 2018
" Generally good, car in good order "
" Managed to misplace ticket in car park - steps retraced and absolutely no sign of it. Got charged €10 by your team for another ticket - not happy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by MELITTA - 27 September 2018
" everything was perfect. THANKS "
" everything was perfect. THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by STYLES - 26 September 2018
" with auto Europe no problem,but buchbinder tried to sell extra insurance which was not needed "
" rental staff tried very hard to get me to take extra insurance, did not get car that was booked car seats very dirty "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
SALZBURG, AT - Reviewed by IAN - 24 September 2018
" Drop-off at Salzburg airport needs to have an extra sign about 50 metres before as the turn is very sudden and not easily seen. "
" Vehicle was late arriving, and minor damage to driver's door was not marked on sheet as heavy rain obscured it. Front passenger window had clearly been left open as the front RH seat was very wet. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ERNST - 22 September 2018
" You must vet your partners first "
" We arrived 11.33 pm as our plane was 10 minutes late. I called the Megadrive nr 4-5 times from 11.15 without anyone picking up. The desks were all usy and our man immexiatdly told us as we are 3 minutes latd tgey will charge us a find if € 52.33 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
SALZBURG, AT - Reviewed by NOAM - 21 September 2018
" 1) We got to "Global rent a car" in Salzburg airport, on 12.9.2018 at 18:30. 2) The staff at the counter was missing, and we had to wait ~15 minutes for her! 3) Then she came and said that our reserved car, that we already paid for, was taken! 4) We could not cancel the order, because she said there will be no refund! 5) She offered to take a different car instead, since the car we reserved was taken, which is completely inappropriate! 6) But instead of receiving an alternative car for the same pre-paid order, the new car had cost an additional 15 Euro per day! 7) In total it was an extra 60 Euro for 4 days, even that it was the evening of the first day! 6) We've returned the car on 12.9.2018, at 06:30, and left the keys at the "Global rent a car" counter (no staff was there, so we inserted the keys into the desk). 8) Although we've already sent to "AutoEurope" an email about this incident, few days ago - we have not received a proper reply for this illegal action. We are going to inform the relevant authorities, and will appeal a charge for this incident, unless receiving a fast reply and refund of the 60 Euro to our credit card. "
" 1) We got to "Global rent a car" in Salzburg airport, on 12.9.2018 at 18:30. 2) The staff at the counter was missing, and we had to wait ~15 minutes for her! 3) Then she came and said that our reserved car, that we already paid for, was taken! 4) We could not cancel the order, because she said there will be no refund! 5) She offered to take a different car instead, since the car we reserved was taken, which is completely inappropriate! 6) But instead of receiving an alternative car for the same pre-paid order, the new car had cost an additional 15 Euro per day! 7) In total it was an extra 60 Euro for 4 days, even that it was the evening of the first day! 6) We've returned the car on 12.9.2018, at 06:30, and left the keys at the "Global rent a car" counter (no staff was there, so we inserted the keys into the desk). 8) Although we've already sent to "AutoEurope" an email about this incident, few days ago - we have not received a proper reply for this illegal action. We are going to inform the relevant authorities, and will appeal a charge for this incident, unless receiving a fast reply and refund of the 60 Euro to our credit card. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by ANDREW - 20 September 2018
" No fuss, no bother, no problems. "
" Have rented a few times now with Global, and have always been pleased with everything from the first point of cantact at the desk to the hire car itself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by WILLIAM - 20 September 2018
" Excessive charge on late return. "
" We were disappointed to be charge an extra EUR40 , not really sure what this related too? I am assuming as we delivered it back at around 8.30 whereas the original books said 7am. This was an oversight on my part. EUR40 sees very expensive when the daily rate is less than this "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 18 September 2018
" Always use Auto Europe, never been disappointed. Easy to book, very straightforward. "
" Buchbinder, Megadrive, and Global, all the same company, same staff, desks, etc. Buchbinder always give a second driver free. Always the best value in my experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by DAVID - 18 September 2018
" Friendly staff, both before and after rental. Car was good. "
" Good car, no problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROGER - 18 September 2018
" Everything was fine "
" The staff were very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JAMES - 18 September 2018
" Excellent service. Pleasant courteous staff. Car in excellent condition. A very good experience throughout. "
" Very pleasant, helpful staff. Everything explained very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GARY - 16 September 2018
" Easy to book "
" I'd booked sat Nav so I could make the complicated journey to our destination. The office didn't have any left and neither did they have another car with sat Nav fitted. The team were personable but didn't have what I needed. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
INNSBRUCK, AT - Reviewed by DAVID - 16 September 2018
" I have used Auto Europe many times and find the prices and service to be excellent. "
" Only downside was the car had done a relatively high mileage and the auto gearbox seemed a tad noisy. The car had had a high number of small damages before my rental. Picking up and dropping off the car was very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by NIGEL - 12 September 2018
" Finds best value hire companies "
" Car had quite a few scratches but was quite new and ran perfectly well. I thought I was getting, and paid for a Sharan or Galaxy so was surprised to only get a S Max but it was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by DANIELLE - 11 September 2018
" Really pleased with Auto Europe. Clear and easy to understand terms and conditions, easy to use website with plenty of choice. Good communication. "
" Experience was very smooth. The vehicle was entirely suitable and drove well. Counter staff were generally polite and explained things. Not all information was shared between pick up and drop off, such as drop off staff knowing that the arrangement had been to return the car empty of fuel. I feel that excess amounts in the event of a claim are very high and that wheels, underside of car, etc should be included as a matter of course without extra premium. I do like the fact that one additional driver is included free of charge with Buchbinder - none of the other rental companies I looked for did. It's a real plus point. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 11 September 2018
" my opinion of you is a reflection of your contractor, paying you for shit service was easy "
" We were held on the tarmac at Heathrow, so could not contact anyone and were late to pick up the car. We were told at 8.15 at night as soon as the time we gave has passed the car was rebooked, company policy. 'The only car we have' ( cars the same as that ordered seen in car park and it is low season in Austria had it been rented out in the 2 hours I was late?) was massive with an £1800 excess, take it or leave it, it ruined our holiday, spending money gone on a car we dare not drive because of the excess. Which if I remember I paid extra to reduce? The counter person was not helpful or pleasant, no information given on the car here's the keys (the day staff overheard on the return were much more professional). I have hired and paid for a car for a week if I choose to leave it in your garage all week it is my prerogative. This seems a scam every body coming in was getting done 15 euros per day irrespective 3 of the 4 people in the que got done. I have never had this problem with the larger rental companies in 30 years. It turns out going with an established company would be cheaper "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INNSBRUCK, AT - Reviewed by EMMA-LOUISE - 11 September 2018
" . "
" The lady who we picked up the car from was quite rude and abrupt. However when we returned our car that lady was very helpful, kind and did an amazing job. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INNSBRUCK, AT - Reviewed by RICHARD - 11 September 2018
" Thanks auto Europe for a good service. However a bit pricey "
" Good car. Economy. A bit pricey "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 09 September 2018
" I understand it is an EU requirement that cars are insured for all EU countries. This is the case with my insurer. However I was charged extra for driving into Germany (4km away) and then Italy. Does this EU legislation not apply also to car hire companies? "
" All damage on the car had not been recorded on my hire document. I had them recheck and record the total damage. Never will car hire agents check my vehicle on return and complete the contract in my presence. There are numerous reports of false claims of damage subsequent to the return of the hire cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by JEVGENIJA - 08 September 2018
" would definitely recommend to a friend "
" would definitely recommend to a friend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by LINDA - 08 September 2018
" Just about to book again for Christmas "
" I have booked with mega drive many times and have found the staff very friendly, cars good, service good and efficient. I have on the odd occasions (because I thought a better deal) booked with other hire companies at Salzburg Airport and one in particular staff of hire company were actually rude and accused me of smoking in the car I don't smoke!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PAUL - 07 September 2018
" Always had good service, this time was no exception. Staff pleasant to deal with, documentation slickly handled, no pressure to take additional insurance, new car. Look forward to next time. "
" Very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOHN - 06 September 2018
" Wonderful experience...I'll come back again and I have been doing some PR work for you guys. I have been recommending my mates in UK and around the world to use your company whenever they need car hire. "
" Apart from the little inconsistencies in the price of the Sat. Navigator that we negotiated at the counter, there is absolutely nothing negative to write about you guys. The services were "Spot on" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 05 September 2018
" First class all the way. "
" Always quick and efficient service in Innsbruck Airport and the VW Golf we had was a super drive. We'll be back next year again. Thanks Europcar! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JEREMY - 05 September 2018
" Price seemed higher than quoted, even taking into account the upgrade, and multi country extras. Otherwise, superb. "
" Price seemed higher than quoted, even taking into account the upgrade, and multi country extras. Otherwise, superb. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IVOR - 05 September 2018
" All ok "
" The drop off was very poor. It was a Thrifty hire but nobody informed me that the return location was to Hertz and so I spent a lot of time looking for the Thrifty return bay only to find that it was Hertz! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAIN - 04 September 2018
" I am a regular user of Auto Europe and have had no problems using them in the past and I will do so again. Budget were very good on this rental, the experience is very much down to the individual car hire companies and how their service and vehicles meet expectations. Auto Europe were prompt in providing confirmations and relevant documentation required. I find the comparison search engine on the website very useful and it's good to get emails with offer rates through the year. "
" The Budget/Avis representatives were quick and efficient at a very busy time for collections as we arrived. They were friendly at both collection and drop-off and the whole process was very straightforward. There were a couple of small scratches on the tail bumper which I noted to the representative before we departed the car park and he was happy to acknowledge these and have the rental agreement noted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by RICHARD - 02 September 2018
" I always look for a good price that represents value for money so I would always look at Auto Europe but if there was a better deal elsewhere then I wouldn't hesitate to use another company. "
" I was disappointed with the car I received. Considering it cost almost two hundred pounds I was expecting something better than a dented Nissan Micra with a terrible engine and a missing parcel shelf. However the pick up and drop off was quick and easy. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by ANDREW - 30 August 2018
" Always clear information "
" Efficient despite long queues at pick up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by JULIAN - 30 August 2018
" I don't expect to have significant extra costs sprung on me when I pick up a hire car. "
" When I picked up the car I was told that I would have to pay extra to take the car outside Austria. This was not made clear when I booked it. Also, the tyre pressure warning light was on and one of the tyres was damaged. Finally I was told I could not take the car into Italy, even though before I booked it I mentioned I was going there. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by WOLFGANG - 29 August 2018
" By and large the experience was very satisfactorily. "
" waiting time at the Vienna airport office too long. Only one clerk was serving a long line of customers. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MICHAEL JOHN - 28 August 2018
" Child seat hire is expensive. €50 for a booster seat for 7 days is far too much. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by TIM - 28 August 2018
" Auto Europe always provide good prices and service "
" Nissan Qashqai was reasonably new but had multiple faults already. None stopped the car driving but spoiled the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by BEN - 27 August 2018
" Auto Europe were easy to contact when I had and addressed the question feel helpfully. However, if I hadn't been able to address the question, relatively easily with the Buchbinder, I fear that the solution offered by Auto Europe would have meant paying twice for the hire, plus a £100 cancellation fee. Also I was put on hold for over 10 minutes while the Supervisor's advice was sought. "
" The staff were very helpful. Their being able to communicate in English was most useful. I was expecting a manual car, but have an automatic was absolutely the right decision. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by HEIDEMARIE - 27 August 2018
" Given that we went up into the mountains we probably should have chosen a more powerful car, but that was our mistake. Everything was delivered as ordered and was perfect. "
" The only problem was that on the voucher it stated that the pick up desk was in the terminal which it isn't at Salzburg. Other than that everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JAMES - 26 August 2018
" Booking very easy. "
" Would have liked a handover with the car rather than being handed the keys with directions of where to find it. Had to return to the desk to point out some minor damage before driving away. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PHILIPPA - 25 August 2018
" xxx "
" Finally a car with an engine that fits its size. How come? I've been renting for 2 decades and have never had a decent engine. I assume it was unintentional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 25 August 2018
" I have used AE before and will do so again as I hire a car every year on our annual visit to the in-laws in Austria.It is just a pity that Global let you down. "
" The first car(Fiat Panda) was completely unsatisfactory.It had large advertising slogans stuck on each side and was covered in small scratches.When I complained and rejected it I was offered a Skoda Fabia and accepted it but they wanted an extra 5 Euros per day, which I was obliged to accept as the staff had no flexibility to discount it and suggested I should take it up with yourselves, which I hereby do! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MATT - 24 August 2018
" It is a very well run company with friendly and knowledgeable staff "
" It is a very well run company with friendly and knowledgeable staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRAZ, AT - Reviewed by PAUL - 24 August 2018
" Very good service "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by HOWARD - 24 August 2018
" My only experience was that having asked to collect the car at 12 noon it wasn't flagged up that the office closes at 12 noon on Saturday. Fortunately Christine Errhalt the representative there stayed on after closing time to hand over the car to us. It really should have been brought to our attention more prominently than somewhere in the Terms and Conditions. Our other criticism was the Polo was terribly underpowered to tackle the mountains of Austria, however it was reliable and very economical. I'm very happy to use Auto Europe and Europcar again in the future. "
" The handover experience was excellent, the representative at the Railway Station was extremely understanding, helpful and very professional in dealing with me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MICHAEL - 23 August 2018
" Relatively easy, though they could d9 nothing for me when I wanted to move 5he t8mes forward. "
" Wanted car a couple of hours early (with earlier hand back). No problems, and sat nav thrown in free. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DENISE - 23 August 2018
" See above comment. I wasn't expecting this to be such a difficult and costly experience. I hope that Auto-europe is able to sort this out quickly. "
" Before arriving in Austria, I had taken out an excess waiver protection with Autoeurope. When I picked up the car, there was no record of this on the voucher-or this is what the counter staff said and said that to remove the excess I would need to pay 150 euros. When I returned home and spoke to Autoeurope about this, they said that the this excess waiver was on the voucher. This is hopefully being looked into and will be resolved with this money being returned. I will be able to recommend Autoeurope once this has been sorted to a good conclusion. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by SAMUEL - 22 August 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ANDREW - 22 August 2018
" Good price "
" Convenient location. Good car. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PAUL - 22 August 2018
" never again "
" i felt conned , because my flight was delayed they released the economy car i had booked to another customer , despite me having paid in advance, and strangely only had a more expensive car for me to hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by HERBERT - 21 August 2018
" Price was good "
" Efficient check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JANET - 21 August 2018
" Please see above. There is nothing further that I wish to add., other than to express my hope that the positive feedback reaches the staff in Salzburg. "
" I have always been totally satisfied by the quality of the service provided by Europcar in Salzburg (where almost all my car hiring has been done in recent years). This time was no exception. The staff on the desk (both for collection and return) were helpful, efficient, welcoming and friendly. - great ambassadors for Europcar. And the car was a delight. The car hiring experience really added to the pleasure and enjoyment of my holiday. Europcar will always be my first choice for car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by TIN CHI RAY - 20 August 2018
" Friendly & efficient "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by THOMAS - 19 August 2018
" No "
" We had to wait a long time at the counter because only one member of staff was on duty. Then we had to spend a long time fitting the child seats - this is something the company should do in advance. Finally, the child seats were absurdly expensive - €50 each for five days, when they only cost about €100 to buy new. This is ridiculous. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GERTRAUD - 19 August 2018
" no queues, always helpful, reasonable car - a little expensive but I guess it was height of season. "
" Always very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAZ, AT - Reviewed by KENNETH - 19 August 2018
" Had slight concern upon collection when I saw water pouring out from under the engine bay. Was not advised what this was but was told that it was normal. "
" The drop off area was not clearly sign posted. Actually left the car in the wrong spot. Also drop box for return was not at the reception desk so left the key with the adjacent car hire Co. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by STEPHEN - 17 August 2018
" Fine "
" We stood in line for an hour when we came to pick up the car. Surely there is a way to make this more efficient nowadays. Some of the other rental car companies were much quicker at serving customers. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GARY - 16 August 2018
" As my flight was delayed i was advised my booking was void and i could not collect the car the following morning. Absolute daylight robbery, never again "
" As my flight was delayed i was advised my booking was void and i could not collect the car the following morning. Absolute daylight robbery, never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DAVID - 16 August 2018
" Excellent in every respect "
" No problems.Received upgrade when collecting car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DENNIS - 16 August 2018
" would not use global or megadrive again "
" such a long wait to get the car "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MAIKE - 16 August 2018
" Didn't realise zero excess is not really zero excess but compensation scheme. In case of accident wouldn't feel comfortable to front full excess and hope for reimbursement. Would prefer to go directly to car rental company. "
" Slow dealing with customers. When finally finished paperwork the car was not ready - in fact there were no cars available at all. However they told us car would be ready in 5 minutes but it turned out there was no car and we had to wait for almost an hour. On top of that very rude customer service, blaming customers and telling us we could be thankful to get a car at all. Drop off was quick and smooth though. Will not use Megadrive again and wouldn't recommend. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by BRYAN - 15 August 2018
" Overall very happy with the experience "
" Overall very happy with the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JAMES - 14 August 2018
" AWFUL "
" Never had the car!! I am currently awaiting a refund!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by GARY - 14 August 2018
" If you list a type of car or similar at least ensure the car mentioned is within the providers banding. "
" My voucher from autoeurope clearly stated Ford Mondeo or similar. I was offered an upgrade to a Skoda Superb. When I questioned how a Skoda was better than a Ford Mondeo, I was told a Ford Mondeo was out of this category. Autoeurope or Global need to sort out this discrepancy. I ended up with a Kia Sportage, a decent enough car but not a Ford Mondeo. Also the available rep. when I rejected the Skoda "upgrade" could not change the booking to the original Kia, the original rep needed to do this. This was the longest delay I have had in picking up a car. The drop off was also poorly explained, with on rep apparently operating for a number of hire care companies. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DANIEL - 14 August 2018
" I have still not received a refund of the deposit on my credit card almost a week after the car was handed back. Usave are quite clearly not to be trusted and I will make sure all my contacts are aware they should never use this company anywhere in Europe. The assistance provided by Auto Europe was also a disgrace, no phone at pick up when problems were found. 3 times cut off on the phone and on hold for too long. No assistance whatsoever and I will also ensure that all my contacts are aware they should never use this service again "
" The operations of this company are a disgrace. 90 minutes wait for the car which was half the size of that booked and paid for. Car not full of fuel, clearly an attempt to cheat me. Extra charges demanded when I was guaranteed all charges were included "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by JOHN - 14 August 2018
" Would have speeded up process if staff that were seated on returns counter but with no customers could help on pick up counter during busy times. "
" Long delay waiting to collect keys/car as only 2 members of staff. & each customer took a while to deal with. Was improved when third member of staff arrived. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by GEORGE - 13 August 2018
" First class service "
" First class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINZ, AT - Reviewed by LENKA - 12 August 2018
" Good website, provider "
" I have received bills in Germany, so I can't understand anything and they took me money from my account. Not happy without explanation. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by DANIEL - 11 August 2018
" Have used auto Europe before. Very simple and efficient and good value. "
" The whole process was very efficient and staff were polite, however my only concern was that following the car return where I flagged small damage and filled in the appropriate documents I was told that I would receive an email with detail of the repair costs. Instead my credit card was charged with over £220 with no justification for that cost, which I felt to be excessive in relation to the damage. That has clouded an otherwise positive experience. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ROBERT - 09 August 2018
" Again first time with Auto Europe but they were easy to deal with and provided a good deal for us. "
" This was the first time we used Global and found the whole experience very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GERALD - 07 August 2018
" Auto Europe did not pass on any of our contact details to Global (dispite me providing them at the time of booking) which meant that when we were late to collect our car, Global were unable to contact us. When we landed and I knew that we would be late I tried to call Auto Europe and the call was never answered even though I tried all of the numbers on the paperwork. In the T&Cs received from Auto Europe it doesn't state that the booking will be effectively cancelled as soon as 1 hr after the collection time - this means that the contract I had was not back to back with the one that they have with Global. We are currently in the process of raising a complaint and trying to obtain the charges for the upgraded car back. "
" The queue at the airport pick up was very long and we stood for nearly 1 hour waiting to be served. Although the lady we dealt with was very nice the situation we found ourselves in was less than satisfactory. If you are more than 1 hour late to pick up your vehicle then you loose it (the 1 hr ruling was NOT in our T&cs). Our flight was more than 1 hour late and we had no way of making contact with Global to advise them anyway. We were then told that we needed to pay for an upgrade as that was the only vehicle now available. It felt very much like a money making scheme. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINZ, AT - Reviewed by MARGARET - 05 August 2018
" I would not reccomend because of the experience of thrifty I will not use again I found this especially stressful and still ended up out of pocket by 260.00 euro + charges interest on top of the rental charge because they didn't come to check the car if I get the chance to leave Negative feedback on a public forum I WILL do so very bitterly disappointed "
" We rented a car from Linz airport no inspection of car when we tried to get employee to walk the car just kept saying is ok is ok we spotted damage to the bonnet (chipped paint) we tried again to get the desk clerk to inspect to no avail tank wasn't full when we returned car no staff on duty and they billed my car for almost £1200.00 it took serval frustrating emails they then finally admitted that the damage was existing but still made the charge to my cc more frustrating emails I was told would be refunded back to card .... it wasn't be warned do not use this company they are thieves and charlatans "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by IAN - 03 August 2018
" As above "
" Very efficient polite and professional staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by JANINA - 02 August 2018
" WORST CAR RENTAL EVER "
" Vehicle had a lot of scratches which they tried to blame on me later on even so it was marked on the rental agreement Staff (Valerio) was very unfriendly and slow "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by JAYNE - 01 August 2018
" I never recommend anyone to anyone! "
" The booking said noon eventhough I'd chenged this on booking. We queued for 20 minutes but as it was only 11.15 we were not allowed to complete the booking and bad to come back at noon and queue again! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by ANDREW - 01 August 2018
" Excellent service "
" Excellent Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHRIS - 01 August 2018
" Auto Europe always works well for me. I especially like the cover you can have supplied which has always been cheaper than similar from the car hire companies. "
" Terrible. Picking up and dropping off the car went fine. The car itself was okay too. The trouble came after I returned home to find an additional charge levied on my credit card, which was for the items already covered under the voucher and the ensuing fight to get them removed. Global wouldn't recognise this and I had to use my credit card provider to fight for the money back. Very disappointed. I would maybe consider using again because they were so much cheaper than the other vendors, but they really are a terrible company and you'd have to be ready for a fight. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by HANNA - 31 July 2018
" Very helpful staff "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SAM - 31 July 2018
" Auto Europe are excellent and have used them for many years. "
" I took the car back one day early and got charged €5 more? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by STEPHEN - 31 July 2018
" . "
" My flight was delayed which resulted in me arriving at Klagenfurt after the Budget desk had closed. I telephoned in advance to advise this and the staff kindly arranged for someone to stay late and wait for my flight. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MIKLOS - 30 July 2018
" Due to a typo on my wife's part, Auto europe thought we would be picking our rented car up the day before we did. On checking in with them the next day there was no trouble and a car was ready and available to us. The car was new and in mint condition. We felt very proud to show this car off to our friends and family in Hungary. The staff were very friendly and efficient and spoke English beautifully. Thank you to all at Auto europe at Vienna Airport for making our booking and the return so easy. "
" Brilliant. Will use them every time we need to hire a car abroad. Please see further note below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GERHARD - 28 July 2018
" Friendly staff, nice car, all fine. "
" Friendly staff, nice car, all fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ALASDAIR - 27 July 2018
" Very smooth hire "
" Very easy hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by JOHN - 26 July 2018
" No complaints whatsoever "
" Fine. The car wasn't ready when we arrived, but we were 15 minutes early. There were no Europcar spaces in the car park, on return, but a member of their staff confirmed we could park in a space designated to another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MICHAEL - 26 July 2018
" Nice people quick pick up no problems nice new car. Clean inside and outside "
" Nice people quick pick up no problems nice new car. Clean inside and outside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by EMMA - 25 July 2018
" We struggled to start the car, so suggest you should put instructions in the car , eg how to start it , how to open petrol cap "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by BRIAN - 25 July 2018
" Will do "
" Staff slow "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by ERIK - 24 July 2018
" You ahve alweays been very professional to deal with. "
" Budget sent me their final invoice by email after my return, in which without any comment or explanation they added Euro 50 plus VAT plus some handling charge(?) giving a total of Euro 70 for cleaning charge. I phoned to complain, and they claimed the car was returned in a very dirty condition and needed extra cleaning. This is untrue and they neither offered or provided evidence. I pointed out that I had rented the car for 3 weeks and given the length of hire period the car was in reasonable condition. They insisted I send them photos of the returned car ( I fortunately had taken some on returning the vehicle). They then 'backed off' and cancelled the charge. This was a cynical attempt at unjustified extra charging. Last year, I had another bad experience with Budget in Austria where the car received a fine for not showing an up to date Autobahn Vignette. Budget first claimed it was my responsibility and tried to pass the fine on to me. They later backed down and agreed it was their responsibility. I still have the correspondence. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by RONALD - 24 July 2018
" as mentioned above, the credit card block could cause some problems for people with not much credit on their cards. "
" my only concern was that 1200 euros were blocked on my credit card immediately. Since I had already used record go two weeks earlier, my card now had 2400 euros blocked. Go record took 0ver one month to unblock this money. Buchbinder took two days which was acceptable. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by STEPHEN - 23 July 2018
" Top service allround from start to finish "
" Very good service all round will definitely be a future customer price and service excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GABRIEL - 23 July 2018
" Straightforward booking, exactly what I needed at a very good price, everything went well and smooth. "
" Great and helpful staff, clear explanations about the entire process, very easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ALISON - 23 July 2018
" Efficient and good value. "
" Courteous and helpful staff. Free upgrade much appreciated! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOANNA - 23 July 2018
" Good service "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 22 July 2018
" All very easy and positive - I have already recommended AutoEurope to a friend "
" All very good - just the location of the office in Salzburg was not very central and had recently moved - the updated address provided by AutoEurope was incorrect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CAROLINE - 19 July 2018
" See earlier comment. "
" From arrival at desk it took far too long to complete documentation and take possession of the car. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by PETER - 19 July 2018
" On arrival we were told our car had been given away to someone else and were then given a choice of two other cars both more expensive than the one we had chosen. We picked a car and paid for the upgrade after being told it had a GPS system but driving the car from the airport we quickly found out it didn't have one. On returning the car we Parked in the wrong level (my mistake) and we're told by the girl at the desk we had to move it, her directions and English were poor so we ended up parking in the wrong place again. Back at the counter we were told to move it again by one of the staff who was more interested in eating his breakfast than helping us, even though I'd made it clear we were now under pressure to catch our flight. Very disappointed overall. "
" On arrival we were told our car had been given away to someone else and were then given a choice of two other cars both more expensive than the one we had chosen. We picked a car and paid for the upgrade after being told it had a GPS system but driving the car from the airport we quickly found out it didn't have one. On returning the car we Parked in the wrong level (my mistake) and we're told by the girl at the desk we had to move it, her directions and English were poor so we ended up parking in the wrong place again. Back at the counter we were told to move it again by one of the staff who was more interested in eating his breakfast than helping us, even though I'd made it clear we were now under pressure to catch our flight. Very disappointed overall. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JASON - 19 July 2018
" No problem with rental at all "
" A little slow getting car due to queue at desk but provided good spec of the car ordered Octavia Wagon including automatic and sat nav which was over and above what I was expecting "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARTIN - 18 July 2018
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARC - 17 July 2018
" I have no complaint with Auto Europe and the whole booking experience with them. I'm yet to see what they achieve with recovering the monies taken from my credit card by Global for the so called 'repairs' to minor damage I did not cause to the rental car. A true test of their value will be the outcome of my complaint against Global I've lodged through them. "
" Be warned, this company is running a scam to charge customers for damage to cars not previously recorded. This happened to me and despite my protests I'm being charged for damage to the underside of the front spoiler of the hire car which had not been registered on the paperwork. Global expect me to have crawled on my hands and knees to seek such damage prior to accepting the car. This is totally unreasonable and unfair. When returning the car the agent checking the car deliberately went looking for such damage which was some minor scratches to the underside of the front spoiler which were not visible unless you got down on the floor. I emailed Global to protest as I knew I had not caused the damage. Regardless of my protest Global have taken 630 euros from my credit card following an email from them justifying their actions but there's been no recognition of my protest and argument. Suffice to say, I have instructed my credit card company to register a formal dispute with Global and I've also requested Auto Europe carry out an investigation as the reservation was made through them. The whole episode with Global has been very one side and despicable. Stay clear of this company, you have been warned! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by DAVID - 16 July 2018
" fantastic service "
" very professional and helpful staff. absolutely no hassle pick up and drop off. no trying any up selling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NIGEL - 16 July 2018
" Staff helpful. "
" All very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CARL - 16 July 2018
" very good service "
" when i have hired from other companies the cars have been only a few months old the car i got had done 86000 Km and had a lot of damage "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SALZBURG, AT - Reviewed by DAVID - 15 July 2018
" See Above "
" I used Thrifty in Cyprus in April this year and the experience couldn't have been so different. Brilliant in Cyprus awful in Austria. I booked a large car, Peugeot 3008 or similar. I am 6ft 4 inches and have a bad knee (awaiting operation) so needed the higher car from the ground to slide in plus my wife and daughter are also tall and the leg room in the rear of the V40 was poor. I was given a Volvo V40, we were told there was no P3008 cars available so assumed the V40 was a similar spec to the Peugeot 3008. Nice car but unbelievably difficult to get in and out of. When my daughter went back to the desk to ask about changing the car there was no one there. (It was Hertz on all the fascia and on the desk). We were tired and hungry as it had been a long day so we drove to our accommodation. The next day I called the desk at Salzburg airport. The lady staff member who dealt with my call had virtually no customer service skills and talked me down a lot of the time. I begged to differ on the Peugeot 3008 being in the same group as the V40 but she really didn't show any interest. I am not a complainer by nature. on the contrary I gave an excellent review to the folks in Cyprus who were brilliant. However I felt as though I was asking for something I wasn't entitled to, a moaning customer. On dropping the car off there was no one at the desk for 20 minutes and a queue was building. We went to the garage to look for someone and outside the terminal but to no available. There was a key box to drop off the car keys but in ALL my previous rentals the car is supposed to be checked over in order to give the deposit back. Eventually a girl arrived and booked us out and took the keys. She had been checking cars in somewhere. The phone on the wall to call for assistance in the event of the desk being empty was faulty so we couldn't find out who or when someone was going to attend to the customers. The car wasn't checked (I would have preferred it to have been) and we went to get our flight. I must say that both of the girls on the desks gave us a good service. Its a management fault to expect them to do so much and not provide enough pairs of hands for all the service, bookings and checking of vehicles to be done properly. The upshot was that we didnt take the car back as we really didn't have any confidence in the service level and expectations and felt that it would have been a wasted long journey back to the airport, following the telephone conversation, so my daughter drove most of the time. It was still a massive and very painful effort to get in and out of the passenger side for me and a squash in the back of the car ( the front seats had to go as far back as reasonable as we are all tall). I look forward to hearing your response. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by FADI - 15 July 2018
" Very good, will deal with them again in future "
" Professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GLENN - 09 July 2018
" good "
" Car had a strong smell of smoke such that we had to have window open for first 5 minutes each time we got in. ( didn't notice when we initially picked up car) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by RAYMOND - 09 July 2018
" All went well, till we got too the car rental desk. Waiting for car was a let down. 10 mins would be allowed, 50mins was a joke. "
" As I had booked the the car months ahead, I would have expected it to be there.It was not! Wated 50mins for car to be prepaired,eventually gived one grade lower car after complaining about waiting time. I am waiting for refund still. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 08 July 2018
" see 3 above "
" Always excellent service. Philip is the best!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CHINTAMANI - 07 July 2018
" Great website. Will use again "
" Good quality vehicle and service. The only thing not so good was the long line at the counter. But overall service was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOHN - 06 July 2018
" See above "
" First the desk agent, when we requested one more day, refused to use the existing rate code. The extra day cost nearly as much as the pre-booked 4 day rental. Then the collection agent took the vehicle with a full tank of fuel, have is nothing by way of confirmation of the condition of the vehicle on return and charged us for half a tank of fuel. This despite is showing a receipt for fuel from the garage beside the airport. I'm currently requesting that be refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GRAHAM - 06 July 2018
" Can someone contact new to explain the €10 charge that has never been charged before. "
" On arriving I was offered an upgrade for an extra €5 p.day which I accepted and it was a brand new car. I was a bit surprised when asked if I would be going into any other country and I said only briefly as we cross into Germany and back into Austria on the way to Zell and was told I would have to pay an extra €10!!!. Why, as this have never been charged before in 12yrs of hiring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ROGER - 06 July 2018
" Excellent service "
" Very friendly counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEVEN - 06 July 2018
" Inline with my scores very happy. "
" Excellent very easy process in collecting and dropping of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JORDAN - 05 July 2018
" Overall a very good service and will use them again "
" Excellent English speaking operative at the desk made for a very easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by JOSEPH - 05 July 2018
" We had a very good experience "
" It was a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by ROY - 05 July 2018
" Always cheapest price "
" Small airport so no queue and close to car. They didn't advise about taking an authorisation on my card so had to call me during my trip. Nobody there to check in car on return "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 05 July 2018
" Booked an Audi A3 got a Skoda Superb, same size(ish) not the same quality. "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MARK - 04 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 02 July 2018
" The counter staff were excellent, although we suffered a delay they came up with a resolution to our problem. "
" The boot on the car we where given was not large enough to carry 2 large cases and 4 cabin cases, luckily the counter staff found us a Jeep at a higher rate of 12 euros per day the only problem was that I would have preferred a manual gear box. The car we were allocated was recommended by you based on being large enough to cater for our luggage, I am not too happy about this and would like compensation towards the additional cost. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KRISTI - 02 July 2018
" I tried to call and cancel this reservation due to an interruption in my travel. I waited on the phone for more than 30 minutes waiting for a customer service person to pickup, then was prompted to put my number into a call back and never received a callback. Terrible customer service. "
" I tried to call and cancel this reservation due to an interruption in my travel. I waited on the phone for more than 30 minutes waiting for a customer service person to pickup, then was prompted to put my number into a call back and never received a callback. Terrible customer service. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by PETER - 02 July 2018
" The experience with Autoeurope was great and the price very competitive, just watch out for the rental firm trying to under sell a lower grade car. "
" I felt the car that we received was not as good as ordered. I think we received a mini class (Fiat Panda) rather than economy (Fiesta equiv.) but Buchbinder assured us it was what we ordered. During the rental we realised the car did not have air conditioning as per the booking but by this point it was too late. Overall it was a hassle-free and efficient experience, and the car was suitable for the little driving we did, and as the weather wasn't too hot. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALZBURG, AT - Reviewed by PHILIPP - 27 June 2018
" I strongly advise NOT to use that car rental. They charge for extra for every detail (e.g. driving into a different country). Furthermore, do they give you a worse car than you booked and claim it would an upgrade. The car was fitted with winter tyres (in summer) and had a bad smell. "
" i arrived to collect my car and I was told that my credit card is not accepted for payment and I need to get an extra insurance of 35 EUR per day in order for them to accept my card. Furthermore, did I recieve a different car type (mini van) instead of compact car. the Opel Combo provided did still have winter tyres on and was dangerous to drive. apart from the lacking power it was breaking not in a straight line, which made the driving on the highway rather dangerous. my worst car rental experience ever. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by NIGEL - 26 June 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by GUY - 26 June 2018
" Insufficient information up front i.e. the deposit required by Avis for the car. "
" All good; great staff & car fine. Very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINZ, AT - Reviewed by DEAN - 23 June 2018
" Nice clean reliable cars. "
" Always happy and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by MAKOTO - 21 June 2018
" dissapointed "
" We were given small Fiat Panda that had promotional company painting all over - it appeared that we were give Sales Representative car of an employee, not actual customers rent-a-car. Awfull!!! So we were used as cheap advertising?? We should be given money back. Also car was had unpleasant smell inside, like after parfumed heavy smoker. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
VIENNA, AT - Reviewed by DOMINIC - 21 June 2018
" I would like someone to contact me to hear about what happened to me and so that I can provide feedback to improve the service and ensure that no one in the future has the same experience as I did. "
" I had a problem with the car after an hour of driving and had a very bad experience with trying to get help to deal with it. It led to me losing about 12hours of my holiday and massive inconvenience. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by SHUCHUN - 18 June 2018
" I will not let my friends to have the same experiences as I did. "
" Payless subcontracted again to AVIS. I was persuaded to have insurance with AVIS although I told the staff that I have a full insurance with AutoEurope already. She further told me if anything happens AVIS will charge all costs from my credit card. Then she requested me to pay £81 for estimated costs of fuel unfilled consumption(£50) and crossing Hungary boarder (£31) which was not Hungary road tax. In the end, I was asked to pay £265 extra for the additional 650 mileages. My goodness, I never thought the extra mileages were so expensive. It makes the total rental costs of £408 for just 4 days. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by RYAN - 18 June 2018
" My only real issue related to a failure to disclose when booking that there would be fee for travelling from Austria to Slovkia which was in the region of eur 50. This should have been made abundantly clear which it was not. As it turned out the comparison was therefore invalid and the cost of hire more expensive that alternative vendors. Furthermore the excess insurance was not clearly disclosed to be with an alternative vendor which meant I had exposure pending a claim. This was not made clear. "
" My only real issue related to a failure to disclose when booking that there would be fee for travelling from Austria to Slovkia which was in the region of eur 50. This should have been made abundantly clear which it was not. As it turned out the comparison was therefore invalid and the cost of hire more expensive that alternative vendors. Furthermore the excess insurance was not clearly disclosed to be with an alternative vendor which meant I had exposure pending a claim. This was not made clear. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JOHN - 15 June 2018
" None "
" Flight delayed so was charged out of hours pick up - is this correct ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DAVID - 15 June 2018
" I have used your company for a long time now often for months at a time. I hope that there is no problem now getting back my deposit. "
" During the rental, the car lost power even with the foot on the accelerator whilst driving. Even with the foot down. They sent an engineer who plugged in a computer and said the fault had cleared! He didnt look at the cause! Hardly reassuring. They originally offered to change the car but wanted to charge a delivery charge. I then used the car another day and the same fault came. They then agreed to deliver the car..BUT have withheld my deposit which I hope they have returned now. They withheld the deposit in case it was my fault!!! I sent photos of the faults. Engine management problem. PLEASE ADVISE ME. This car was dangerous and had I been on a motorway then I would have been in trouble. I did speak to Paula at your end. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by JULIAN - 13 June 2018
" First class service great price "
" Smooth from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MICHAEL - 10 June 2018
" No problem at all. "
" No problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by BRIAN - 09 June 2018
" As usual very good "
" Execlent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by CHRIS - 06 June 2018
" Not a great experience at all. Not happy with Megadrive and certainly would think twice about using them again! "
" I was overcharged and still in a dispute with Megadrive, even though it's been two months since the rental. My voucher clearly states components that they then charged to my credit card and I'm still fighting to get it back. It seems like they just don't care and are ignoring some very clear facts as written down on the voucher I received. Not the first time I've had issues with them either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by IEUAN - 20 May 2018
" Unless you yo don't mind queuing for ages use Budget or Avis. Mind the hidden charges!! You won't know until you are home and checked your credit card!!! "
" The que collecting the car was awful .. 2 people serving taking 20 mins to deal with customers, the que was about 12-15 waiting for rentals. The cost of the comprehensive insurance in the event of accidental damage appears to be more than quoted ... was quoted 30 euros but according to my credit card I've been charged 80 euros. Been home 5 days but still waiting for my deposit to be credited back to my account. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by TIMOTHY RICHARD - 17 May 2018
" We had a very simple journey of a couple of hours down the motorway for a business meeting, stayed overnight in a hotel - whose car park had no kerbs - and directly back to the airport. Everything was going swimmingly until they pointed out some minor scratch on a wheel hub which myself and my witness were adamant we had not caused..... it's a scam and there should be a law against this....... "
" We had a very simple journey of a couple of hours down the motorway for a business meeting, stayed overnight in a hotel - whose car park had no kerbs - and directly back to the airport. Everything was going swimmingly until they pointed out some minor scratch on a wheel hub which myself and my witness were adamant we had not caused..... it's a scam and we got the impression they do this on a regular basis. There should be a law against this.............. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WELS, AT - Reviewed by MICHAEL - 16 May 2018
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ANTJE - 16 May 2018
" Quick and efficient service. Excellent experience. "
" Excellent and very friendly customer service. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by EZIO - 13 May 2018
" Nice ca, well kept and like new, perfect rental. "
" Nice ca,r well kept and like new, perfect rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOHN - 12 May 2018
" The whole procedure from booking, to picking up the car and dropping it off was very efficient. "
" The whole procedure from booking, to picking up the car and dropping it off was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by NIGEL - 08 May 2018
" Since being back at the end of March we have had numerous telephone and email exchanges but Auto Europe have basically washed their hands of the issue saying we signed the documentation so accepted the extra charges. What else were we to do????? Auto Europe will not however do anything to refund the additional charges we have now incurred. Auto Europe's Customer Service is non existent. They do not do what they say they will do. They take your money and that's it. We would never recommend them to anyone and will certainly never use them again. All we wanted was what we had booked and paid for, nothing more. When you ask for a manager to deal with the complaint they ignore you. AN ABSOLUTELY RUBBISH COMPANY TO DEAL WITH - AVOID LIKE THE PLAGUE!!!!! "
" At the pick up point in Austria - MegaDrive (company partner) offered us a smaller car than we had booked which was not suitable. We were then offered a larger vehicle at a cost which should have been FREE OF CHARGE we later discovered. Our issue at the pick up point was that they were offering us a Renault Clio when we had booked an Opel Astra Estate (or similar) because we had 5 adults and 3 suitcases When we ordered our vehicle we went for one suitable for 5 people with 2 cases and 2 bags as there were 5 adults with 3 average suitcases. The Clio we were offered was listed as suitable for 4 people, 1 case and 1 bag. Clearly we were not going to fit in a Renault Clio so we had to take what they said they had available as we needed a vehicle to get to our final destination. We were advised at the pick up point that if we had an issue with the booking to refer back to Auto Europe on our return. When we did raise an issue Mega Drive tried to say we had requested a bigger vehicle and an automatic - thus the charges - but that was a complete lie. Will never use this Company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SALZBURG, AT - Reviewed by ANTHONY - 05 May 2018
" Please see 3. "
" Salzburg airport was not busy on pickup so there was no queue and no hassle. The mega drive desk is a very close to the arrivals hall. Matt dealt with us at the front desk. He was very personable and very helpful, The vehicle had been properly washed and valeted but had a yellow pollen film all over it. This was the same over every vehicle in the parking area for hire cars. The return procedure was straightforward, too. I would definitely use Megadrive again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by KATHERINE - 02 July 2015
" Excellent service. Staff pleasant and helpful. Very pleased with the vehicle that we were provided with. "
SALZBURG, AT - Reviewed by JONATHAN - 01 July 2015
VIENNA, AT - Reviewed by MATTHEW - 29 June 2015
SALZBURG, AT - Reviewed by HANNELORE - 28 June 2015
" Auto Europe service was ok. A bit confusing in Salzburg as to which desk was applicable to us. Rental car was not properly valeted, smelly and had numerous dents all around the bodywork, not what one would expect from a respectable car hire company. Got upgraded to a much bigger car (Opel Zafira) having booked a VW Polo which I would have much preferred but nothing else similar was available. "
" Car was not cleaned properly, smelly, change of engine oil warning came on (demnaechst) shortly into our car hire. Receptionst at the car hire desk was unable to provide a business card with contact Nos. The rental car (Opel Zafira) had multiple dents in various sizes all over the bodywork. I have taken photos. "
SALZBURG, AT - Reviewed by KEVIN - 20 June 2015
VIENNA, AT - Reviewed by HENRIK - 16 June 2015
VIENNA, AT - Reviewed by RAY - 14 June 2015
VIENNA, AT - Reviewed by CHRISTOPHER - 11 June 2015
" You should make it clear that additional insurance cover requires that any payment for damage caused must be recovered from Auto Europe. In Vienna I was offered additional cover for 20 euros per day. I explained that I had bought the additional cover in the UK for £11 per day. I was told that the process to recover any damage charges would be easier if insurance is bought locally. In any event 20 euros a day is too much. Buchbinder appeared to have no record of the fact that I had bought additional insurance cover in the UK. "
" Staff very helpful, but not enough of them. It took far too long to collect the car. "
SALZBURG, AT - Reviewed by JEREMIAH DECLAN - 11 June 2015
" Quite surprised that there was nobody around to inspect the car on our return. The keys were accepted at the office and whilst the car was returned in pristine condition - HAD there been a problem subsequently - whose word would have been accepted? I prefer to have a hire car inspected on my return - in my presence - so that there is no misunderstanding at a later date. "
" See remarks above about return of car - without an inspection of the vehicle - in my presence "
SALZBURG, AT - Reviewed by BRYAN - 07 June 2015
" On arrival at the reception desk, it took 30 minutes check in. The was only person on reception and only one customer before us ! On returning, my request to have the vehicle inspected to check that I had caused no damage, was dismissed, I was told that the 1000 euro charge would not be refunded until the inspection had been carried out at the discretion of the hire company. I was not impressed ! "
" Comments as above "
SALZBURG, AT - Reviewed by JOHN - 04 June 2015
" The car I was given was rubbish !! It had so much damage to it,it was embarrassing. Any time I have rented a car in Europe the car was always clean and perfect. "
VIENNA, AT - Reviewed by PATRICK - 03 June 2015
SALZBURG, AT - Reviewed by DANIEL - 02 June 2015
SALZBURG, AT - Reviewed by MICHAEL - 02 June 2015
VIENNA, AT - Reviewed by JULIAN - 01 June 2015
" still getting rough treatment on return, like theres bound to be some damage and you have done it.... "
" still getting rough treatment on return, like theres bound to be some damage and you have done it.... "
VILLACH, AT - Reviewed by ANIEL - 27 May 2015
VIENNA, AT - Reviewed by ALAN - 20 May 2015
" The advice on your documentation was inadequate, stating that the pick-up desk was in the Arrivals Hall at Vienna Airport. This was not the case. It is actually some distance away in a quite separate building above the multi-level car park. There were no signs to this in the Arrivals Hall and only appeared shortly before the entrance to this. I had to enquire as to its location from a taxi driver. I had a similar experience last year at Pisa Airport with a car I booked with your service. This matter needs urgent attention, with more specific information included in your documentation. It makes an already stressful arrival activity even more so. Otherwise, I was pleased with the car and will use your services again. "
SALZBURG, AT - Reviewed by ALEXANDER PAUL - 10 May 2015
" No one checked the car before we set off. The car had many additional scratches that we had to add. They were not interested. On return we were told to move the car. Again no one checked it to confirm that the fuel was returned completely full with no extra damage. They did not clear my credit card of the initial deposit . They said it was done automatically. The staff were v unhelpful "
VIENNA, AT - Reviewed by CLAUDIA - 07 May 2015
" The cars they use have a foreign registration and the manual in the car is in czech language? I needed to look something up, and could not. I think they are also cheeky with how they structure their fees as the amount of risk when not taking 100% cover is 800 Euro which is exorbitant. "
SALZBURG, AT - Reviewed by JASON - 05 May 2015
" They would not inspect car with me when I returned it "
INNSBRUCK, AT - Reviewed by PAUL - 04 May 2015
INNSBRUCK, AT - Reviewed by SOPHIE - 27 April 2015
" The car was good, the rate was good. "
" The car was good, the rate was good. The person (lady) in the office wasn't friendly at all. "
INNSBRUCK, AT - Reviewed by JOHN - 15 April 2015
" Good service "
" The car was from slovakia and the handbook meant nothing to us so it was not a good experience getting used to everything. especially disconcerting was a warning lamp that turned out to be for risk of snow but which w had no idea what it was about I was expecting it in german at least "
SALZBURG, AT - Reviewed by IAN - 14 April 2015
" Spot on "
" Used them before so they had details on computer but although they expected us no car was ready. They quickly found one, all good. "
SALZBURG, AT - Reviewed by JAMES - 31 March 2015
" All very straightforward to book. Local Rental company was excellent. "
SALZBURG, AT - Reviewed by DAVID - 29 March 2015
" Use Auto Europe regularly as visit Austria frequently, I have always been very pleased with the service. "
" Booked a small car as there were only two of us, delighted to be supplied with a diesel (cheaper than petrol in Austria) Kia Sportage! "
VIENNA, AT - Reviewed by STANLEY - 27 March 2015
" Helpful staff. "
" Excellent staff. Only slight negative is that trying to return the car was very stressful finding the return lot. Perhaps a map would be helpful. Staff at return area were very good "
VIENNA, AT - Reviewed by BERNHARD - 26 February 2015
" Good service and transparent booking procedures. "
" The car offered by MEGADRIVE (Buchbinder) was very good. The staff of MEGADRIVE (Buchbinder) in Vienna, however, was of low standard and lacked professional behaviour. In particular the staff who received the car at the end of the lease was unacceptable. They hardly spoke English nor German and gave the impression of been thugs. They tried to avoid to hand over the pink protocol and their general behaviour and bodylanguage as well as lack of explanation suggested ciminal intent. "
SALZBURG, AT - Reviewed by MARTIN - 19 February 2015
" Keep up the good work don't change "
SALZBURG, AT - Reviewed by DAVID - 18 January 2015
" Have used auto-Europe many times, always satisfied with service. "
" Had a problem during a September 2014 hire, could have been much better informed by Buchbinder receiving conflicting advice, difficult to resolve. Had very good service on this reservation. "
SALZBURG, AT - Reviewed by SHAUN - 30 December 2014
" Very satisfied. "
INNSBRUCK, AT - Reviewed by MITCHELL - 28 November 2014
" Nice friendly guy on reception very helpful. I think the 1000 deposit was a bit too much. "
" Nice friendly guy on reception very helpful. I think the 1000 deposit was a bit too much. "
SALZBURG, AT - Reviewed by ANDREW - 13 October 2014
" Have used Auto Europe a few times and have always been very happy with everything. I will use them again, and would recommend to friends . "
" I have used Megadrive a few times and each time I have always been very pleased with everything. "
SALZBURG, AT - Reviewed by PAUL - 05 October 2014
" Simple enough booking the car "
" Staff helpful offered larger car when they saw size of our party free of charge "
SALZBURG, AT - Reviewed by ANDREW - 06 September 2014
" Straight forward quick and easy. Would definitely use again in the future should situation arise. "
" As a first time renter abroad, this was straight forward and quick with easy collection of vehicle. Return of vehicle much in same manor.Would definitely use again in the future should situation arise. "
SALZBURG, AT - Reviewed by SERGIO - 03 September 2014
" Everything was easy and straight-forward. My only suggestion is to create a profile with personal addresses, phone numbers, emails, etc which can be shared with all car rental companies, else we have to fill in a new one with every company. Also, it would be fantastic if you could include frequent flier information add any frequent flier points to the bookings, that means I could possibly chose a slightly more expensive option but which gives me mileage points. It is very confusing to know which companies have partnerships with which airlines. Plus some do not give points if the booking has been done via Auto-Europe, which is disappointing. "
" Perfect service, thank you. "
GRAZ, AT - Reviewed by DAVID - 26 August 2014
" A map showing just where the office was in Graz would have been helpful "
" Helpful man. An English handbook would have been most useful "
SALZBURG, AT - Reviewed by JONATHAN - 20 August 2014
" Easy to book & offered the lowest prices "
" The man we dealt with was very friendly & helpful & we were upgraded to a bigger vehicle which was a bonus "
INNSBRUCK, AT - Reviewed by GRANT - 19 August 2014
" Booking process with Autu Europe straight forward. "
" Collection of car at Innsbruck very slow. However, staff member very friendly. Car had leaking back doors. "
SALZBURG, AT - Reviewed by DECLAN - 21 July 2014
" Have always booked our car with auto Europe, excellent website and always best prices. Would like to see some loyal customer reward as I have booking three cars this year. But important element is best price and you are rarely beaten on cost. "
" Mega drive service was excellent and staff very organised and quick. We wanted a small car and as they had none available we had to take a very large people carrier. Although very kind offer was a problem in the mountains as had little power up steep hills. "
SALZBURG, AT - Reviewed by LAEKA - 04 July 2014
" I have always found auto europe to be entirely satisfactory, and always use them. How about a loyalty discount next time? "
" Competent, trouble free, super efficient, clean car, very happy customer "
SALZBURG, AT - Reviewed by BRIAN - 24 May 2014
" excellent organization. "
" very efficient-arrange taxi to station. "
SALZBURG, AT - Reviewed by ANDREW - 11 May 2014
" First class service ,I will use again. "
" Again first class service ,nothing to much trouble. "
SALZBURG, AT - Reviewed by ASHLEY - 08 May 2014
" fautless! "
" very friendly and efficient "
SALZBURG, AT - Reviewed by DAVID - 21 April 2014
" Easy, quick and efficient "
" Hassle free "
SALZBURG, AT - Reviewed by BRIAN - 30 March 2014
" Terms and conditions stated a Sunday Opening charge. Telephoned agent who said this was fact but came back later by phone and email to correct this. I find that impressive. T's and C's have been updated so well done Auto Europe. "
" Bit slow on arrival as staff training. Not sure staff training should impact on customer. Friend was about 10 minutes quicker with another operator. Might have been annoying if we had less time. "
VIENNA, AT - Reviewed by SIMON - 18 March 2014
" Excellent service and car "
SALZBURG, AT - Reviewed by JOHN - 17 March 2014
" Always a good deal and no problems if I have to chnage the type of car or have to cancel. I don't like the increasing number of cars where the daily mileage or kilometres are limited. This seems to be happpening more and more especially for rentals in Germany. "
" Quick, friendly. Also gave me a free uograde as the type of car I had ordered wasn't ready for me. "
SALZBURG, AT - Reviewed by ANTHONY - 24 February 2014
" It would be better if you could include items such as snow chains in the booking, rather than just requested. there are many roads in Austria alone where it is necessary to have chains "
" Generally they were excellent, but supplied the wrong chains for the car. I pointed out the problem but they were not able ot provide the correct ones and i could not use the car on one day (chains are a legal requirement on some roads in bad snow). In fact the car had the wrong winter tyres fitted. "
VIENNA, AT - Reviewed by ETIENNE - 18 February 2014
" Satisfied with Auto Europe - very smooth transition - Zero Excess fee very cheap - well done "
" Helpful and friendly "
INNSBRUCK, AT - Reviewed by STEPHEN - 10 February 2014
" Would have just preferred Astra model requested, but the Zafira supplied was quite adequate. It was, clean well presented. The car was reliable, comfortable and roomy enough for four people, plus luggage "
" The hire process was dealt with quickly and efficiently, as was the return. "
SALZBURG, AT - Reviewed by DEREK - 29 January 2014
" Good value and all extras like winter tyres included in price "
" Friendly efficient staff on check in and check out. Car OK "
SALZBURG, AT - Reviewed by STEPHANO - 22 January 2014
" good infomation supplied "
" used before ,good but don't like out of hours extra cost at weekends "
INNSBRUCK, AT - Reviewed by GARY - 20 January 2014
" well priced with winter tyres as standard. "
" Hired a Sat Nav which I would not do again. "
INNSBRUCK, AT - Reviewed by KEVIN - 13 January 2014
" Excellent communication with a competitively priced service. "
" Excellent and friendly customer service. "
INNSBRUCK, AT - Reviewed by BRIAN - 07 January 2014
" There is only notification in the small print that a credit card (not a debit card) is required to collect the hire car. I, like 10 other people on the same flight were unable to collect their hire cars. I was charged £90 admin fee to cancel the hire and it cost me 150 Euros for a taxi. You have been warned ! I was also charged an extra fee of 75 Euros for winter tyres on a subsequent hire. "
SALZBURG, AT - Reviewed by STEPHEN - 03 January 2014
" I have used auto europe many times and so far always with good results "
" Good "
VIENNA, AT - Reviewed by KEITH - 06 November 2013
" Totally satisfied. Can't find any cheaper supplier and quality of cars and service is high. "
" I have used Megadrive on several occasions and have been satisfied every time. "
SALZBURG, AT - Reviewed by DUNCAN - 03 November 2013
" excellent service great to see paperwork ready for us on arrival "
" great helpful staff "
SALZBURG, AT - Reviewed by ROGER - 30 October 2013
" I have used Auto Europe for many years because of the good service and keen prices. However, I'm always surprised at the lack of a loyalty scheme. I feel like I'm treated as a new customer each time rather than someone who returns time and again. "
SALZBURG, AT - Reviewed by KAROL RUDOLF - 26 October 2013
" The car was satisfied, but the comunication between us and the ladys from Salzburg aeroport wasn`t very nice . And will be better understending if when somebody rent a car online to be more vizible on site that he need to have 700 euro on his account when is needed to pick up the car for the depozit. "
" The car was satisfied, but the comunication between us and the ladys from Salzburg aeroport wasn`t very nice . And will be better understending if when somebody rent a car online to be more vizible on site that he need to have 700 euro on his account when is needed to pick up the car for the depozit. "
VIENNA, AT - Reviewed by VIACHESLAV - 26 July 2013
" perfect "
" perfect "
SALZBURG, AT - Reviewed by BRENDA - 17 March 2013
" Thanks for the up grade very good service "
" very good "
INNSBRUCK, AT - Reviewed by JOHN - 13 March 2013
" Include the excess insurance as an option in the price. This aspect of car hire is underhand and a rip off. "
" As above, the excess protection is a rip off. "
SALZBURG, AT - Reviewed by DAVID - 18 December 2012
" The service was excellent. No problems at all. "
VIENNA, AT - Reviewed by SERGEY - 26 June 2012
" additional notifications about the deposit "
" 2400 EUR of deposit for economy car...that was surprising. I wish to know it before booking next time... "
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