Auto Europe
- North America
- Central America
AVIS FRANCE CUSTOMER REVIEWS
- 7.4
- 7.9
- 8.3
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS FRANCE Car Rental Reviews
Average Rating for Avis :
GENEVA, FR - Reviewed by GEORGE - 16 September 2025
" Good price, easy to navigate. "
" Car returned no problems. Waiting for credit card statements to ensure deposit refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PETER - 14 September 2025
" Car not cleaned when collecting "
" Poor signage when returning the car to the drop off "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NICE, FR - Reviewed by JOSHUA - 06 September 2025
" Not at all happy "
" Currently have an open complaint with my booking about the condition of the car that was given to us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by KEITH - 24 August 2025
" Auto Europe have answered any issues I had promptly and efficiently, I will certainly use them again next year. "
" We have rented cars from Nice airport for many years and I think Avis have been the best provider we have used thus far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 17 August 2025
" Info about opening times for the Avis desk at nice airport was wrong causing us much inconvenience "
" Car poor with various faults. Staff v helpful "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by JILL - 13 August 2025
" Disappointed at the extra charges from Avis which I wasn't expecting. "
" When arriving at the check in desk staff were very quick to try and upgrade us to bigger car at extra cost. They told us we were not insured through auto Europe when we were under the impression we had paid for full coverage. We incurred an extra daily fee for insurance on the car which we hadn't budgeted for. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by ANTHONY - 13 July 2025
" Great prices and choices from leading car rental companies "
" Fast and efficient check in and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PAUL - 15 June 2025
" As above, only problem was enough staff at hand. "
" Overall experience was great, my only criticism was the wait g time with only 1 member of staff at the counter when collecting and dropping off the vehicle, drop off was a little more stressful as I had to rush for a train. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by JASON - 13 June 2025
" Appalling service This obviously reflects badly on you as I booked the car through Yourself not directly with Avis. So obviously I will not be booking through you again or Avis when I know I can collect a car from sixt in 10 minutes. "
" We had to wait in the queue at Nice Airport for two hours and 10 minutes before we got to give them our details. It then took another 15 minutes to get the keys to the car. Everyone in the queue was going crazy as it was taken so long. Our friends booked a car with sixt and they got their car in 10 minutes and had to wait over two hours for us to get our car. Completely ruined the start of the holiday. Counter staff even had the audacity to say we should expect to wait this long in peak period and it's only June. When I collected the car, it was filthy dirty with bird mess all Over the car. Hadn't been cleaned. Overall, the service was appalling. Avis sent me a similar survey which I gave the same information and they sent me back a message to say can they help in anyway? I saif they Should offer me some sort of compensation. Why should I pay full amount for a dirty car having to wait 2 1/2 hours to collect but of course they haven't since replied for four days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by SUSAN - 20 May 2025
" Have used Auto Europe for a number of years and will continue to do so. "
" Very good hiring experience with Avis.Not used them for a few years and it proved to be a pleasant surprise. Efficient but friendly staff and car provided was clean inside and out which has it been our experience the last couple of times hiring with Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STEPHEN - 19 May 2025
" You're fine Avis isn't. "
" Car had scratches from foliage when returned. Just needed a buff up, they imposed a ridiculous charge of over 3000 euros, will have to go to insurance but they were adamant. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LYON, FR - Reviewed by MICHAEL - 17 May 2025
" Easy to book and was kept informed right up to the day of my trip. "
" Hassle free booking did it in minute and was reminded all the way leading up to my trip with all the relevant info I needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAWN - 30 April 2025
" Competitive prices good standard if vehicle no pressure to upsell "
" The collection of vehicle was slow even though completed quick pass as no separate queue at collection desk "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GARY - 24 April 2025
" No issues "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRENOBLE, FR - Reviewed by PETER - 29 March 2025
" Booking easy and great at Grenoble ! "
" No hassle or problems this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NORMAN - 28 March 2025
" Overall satisfied. "
" Renault Captur was satisfactory, though less roomy than we expected. Competitive price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by GEORGIOS - 14 March 2025
" Pleased with the experience "
" All was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by KAREN - 11 March 2025
" All good "
" The car was brand new and white, they did make us feel that the minutest hair line scratch would be charged for, whereas the girl who signed off the car on return, said that wasn't the case. I am extremely careful, but was nervous that it was brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LYON, FR - Reviewed by CHRIS - 26 February 2025
" Everything ok regarding the booking but it's not clear to me if I'm actually benefitting from the 10/15/20% membership discounts when following the links from Auto Europe offer emails. "
" Everything at pickup/drop off location was very good. Avis asked me to register so as to benefit from fast pass at pickup. Problems on app and website processes so took many attempts to fully register. Then at pickup location there was no staff at the fast pass desk so basically waste of time registering. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by BEN - 08 February 2025
" Helpful staff "
" Return SatNav directs the driver to a yard which needs to be ignored and just keep going. Otherwise perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by RHYS - 08 January 2025
" Good service. "
" Pick up was good with only a short wait. Counter staff very freindly. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CHRIS - 07 January 2025
" auto Europe were great "
" slow counter staff "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALASTAIR - 29 December 2024
" Always very good - well set out website and reliable information. Apart from GOLDCAR which if has not been ejected should be! "
" friendly and efficient. That is all it takes ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NAKUL - 11 October 2024
" Auto Europe is my go to broker for booking car hire. Great service and good prices. "
" Drop off was cursory. Returned car wasn't examined at all. Was unclear what if any additional charges would be levied. No real communication since from Avis. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by FRANCIS - 02 October 2024
" Booking is always easy "
" I had especially booked the car using Avis "Quick Pass" and when I arrived at the Quick Pass counter there were two bookings before me who had not arranged for a quick pass and therefore took 20 minutes plus for me to get my car. Once I was finally served I was told that the car I wanted was not available but they would upgrade me but the car had a small scratch, when I got to the car the whole right side of the car was dented and scratched but as I did not want to delay my holiday further I reluctantly took it. Not all all happy though "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by SUSANNA - 26 September 2024
" NO PARTICULAR COMMENTS "
" NOT CAR ORDERED WAIT AT CHECK IN BUT NOT A BUSY TIME "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by JULIAN - 26 September 2024
" Booking process fine but experience spoilt by Avis "
" We had an accident on our last day and we got back to the airport by taxi but not only have I been unable to reach Avis by phone but they have not responded at all to my email about the accident, the paperwork or after care. We were supposed to pay an excess (refundable through our insurance) but the money has still not been taken and we have been unable to claim part of the €470 taxi fare. You are not Avis but you work with them so their seeming complete lack of interest in us and why we can't find anything about our case on line is appalling. They seem to have washed their hands of us. Just a response to say we are looking into things would be an improvement. Instead we are just a statistic who has now been home for 2 weeks. I have frozen my credit card to see if that galvanises any interest. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LYON, FR - Reviewed by OLIVER - 03 September 2024
" Generally good experience. "
" Generally good experience and although it didn't really affect using the car, it was quite badly dented / damaged on one side near the rear wheel. Unless this was done by the renter just previous to myself, suprised it wouldn't have been fixed before. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by TIMOTHY - 25 August 2024
" See above "
" The boot lid was faulty on the car that we were given. It was impossible to open the boot and as a consequence the car would not lock. I did not receive any response to my emails to Avis and I'm still waiting to reply to my feedback from last week. I was also charged extra fees which I am not clear about – over and above the amount that I paid to yourselves, there were add-ons that Avis put onto the bill. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BEZIERS, FR - Reviewed by OLIVIER - 20 August 2024
" We were very pleased with the value for money offered by Auto Europe. "
" We were very pleased with the pick up and drop off process and the condition of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by RICHARD - 08 August 2024
" Trouble free quick and easy. "
" Quick service, recently new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LUKE - 08 August 2024
" See above. "
" Avis counter was closed upon arrival. Staff had gone home. We have submitted a complaint to them and copied you in. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NANTES, FR - Reviewed by JENNIFER - 07 August 2024
" They made it easy and stress free! "
" Courteous, helpful staff who spoke good English. Return was easy and I will definitely use Avis again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SARAH - 29 July 2024
" See above. Couldn't have been better. "
" The quick pick up service for pre registered customers is excellent. Car was clean and everything went smoothly, thank you. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOURS, FR - Reviewed by STEVEN - 29 July 2024
" I was very poorly advised when phoning asking for help about my credit card being stopped which could prevent me accessing my hire car. My booking was nearly cancelled and only half the money offered back. I decided to ignore the advice only to find that I could use my debit card with no problem at all. I had a very worrying sleepless night for no reason. "
" The assistant in Tours Airport was particularly helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANTONY - 29 July 2024
" The ability to cancelled up to 48 hours before rental is very important and have previously found your customer service to be excellent "
" Very smooth experience with the slight caveat that even though their advance rental form was filled in there was a delay picking up due to volume of customers at the desk "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by REGINA - 29 July 2024
" See above. We were using Geneva airport which is a nightmare. Avis should tell people this and say it is an exceptionally difficult airport with Swiss and French exits and services. Nobody to hep and unclear signs. "
" Wonderful car in pristine condition however the nightmare began in finding the car rental return place. We were given a QR code to scan it for Geneva Airport ..French side. Itwas totally unusable. Had us and our friends...all skilled map readers...driving round Geneva airport for one hour looking for signs of rental returns.Saw others coming out of their Avis cars frazzled angry and crying they'd missed their flight cos of the delay in finding Avis drop off, NOT GOOD ENOUGH. This airport is 2in 1 and very hard to navigate. Avis could make it user friendly or at least have a clear instructions. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BEN - 25 July 2024
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by MICHAEL - 13 July 2024
" Slow transfers but pricing good. Need to speed up pick up in busy times. Incidentally I rent Avis from Marseille Airport every month. "
" Very slow puck up with many customers even though I have Avis preferred. Drop off staff seemed uncoordinated. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by RONALD - 05 July 2024
" Why is car hire so much more expensive in France than it is in Spain or Portugal? "
" Very good pick up experience. No Avis employee at Nice Airport to check the car back in after the hire period or check fuel level. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STEPHEN - 15 June 2024
" Our experience has been coloured by the above problem. "
" Our car was damaged, which we hadn't done. It must have been scratched when parked. We had to hurry for our flight and we then received an email with photos and costs of over 700 euros. Not pleasant. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NANTES, FR - Reviewed by GRAHAM - 03 June 2024
" The Auto Europe website was easy and straightforward to use. Everything went well with the hire and I would use it again. The only thing I would recommend is to book early for a better deal. "
" My daughter unfortunately left her mobile phone in the back of the hire car when we returned it. The staff at Avis at Nantes airport quickly contacted us when they found it, they then rushed it to the airport security and got it through to us even though we had already passed through. My daughter and I are extremely grateful. In addition to this their entire service was first class. It's the first time I've hired a car abroad and I would have no hesitation in using Avis again or recommending them to anyone in the future. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by COLIN - 25 May 2024
" Nice car and good price. On site airport location. "
" Good value, nice low mileage car, on site airport location. Downside, the car for collection was parked in a muddy car park. I'm pretty sure the sat nav was set to the shortest route rather than the best or fastest. I couldn't manage to change it but it made for some interesting drives on French country roads. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MERIJNTJE - 12 May 2024
" Very good. Will rent again "
" Very smooth. Staff extremely friendly and i loved my Fiat500 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DARREN - 09 May 2024
" As above. Absolutely poor standards. "
" The standard of car booked was not available on arrival. We were given a vehicle which was not in the same band. This vehicle had low Tyre pressure which had to be topped up and also had no screen wash. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERGERAC, FR - Reviewed by TIM - 25 April 2024
" The online booking service reduced time at the pick substantially "
" Extremely helpful staff at Bergerac "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by RICHARD - 21 April 2024
" Great experience thank you "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by NEIL - 14 April 2024
" Efficient pick up and drop off. "
" Final invoice did not specify the additional cost outstanding (which I deduced must be the winter tyres??) This should have been explicit. This was not transparent at all in the invoice. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by QUENTIN - 01 April 2024
" OK "
" Fast track was not fast. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by RICHARD - 29 March 2024
" Very smooth transaction and good car "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by CHARLES - 25 March 2024
" Disappointed to be charged for snow chains "
" Disappointed to be charged for snow chains. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by DAVID - 15 March 2024
" no problems, but we may well go directly through Avis in the future. It seemed odd to have to print out a voucher on top of the Avis documentation. "
" all went very smoothly, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 11 March 2024
" Good "
" Car was. It great but that is the vehicle manufacturer's issue. Location of the drop off was unclear and I had to drive around to find it be good to provide a map or directions when you have a different drop off location "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NICE, FR - Reviewed by HAKON - 16 February 2024
" Perfectly ok "
" Perfectly ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by ALAN - 31 January 2024
" AutoEurope provides a great service "
" No one was at the desk when we arrived. This was for at least 10 mins. We were first in what became a lengthy queue. The representative was very friendly and helpful on her return, she was clearly doing her best running the desk on her own. However she didn't upload the rental agreement and I had to email and wait several days for it to be sent through. It all made a bit of a nonsense of the Avis 'pre register and pick up the keys quickly service'. Staffing levels appear to be a regular issue and it's tough for the individuals who are there doing their best - they deserve better support "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PAUL - 10 January 2024
" My only comment was that the car was a modern hybrid, which I had not driven before. The car was so different to any conventional car, with automatic functions everywhere, it would have been very helpful to have someone there to devote just a few minutes to explain how the systems worked. eg the headlights. Apart form that, I thought the service was excellent. "
" Everything worked well . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 13 November 2023
" Easy to use and good value "
" Great staff and easy process but car had so much damage they had to change it as the staff were unable to confirm what damage had / had not been recorded "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by PETER - 27 October 2023
" . "
" AVIS usually on the expensive side, but on this occasion was VG value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LIONEL - 17 October 2023
" Excellent, used Auto Europe a few times. Always provide a great service and are able to sort out changes in schedule efficiently and quickly. "
" The lady at the counter was brilliant in Toulouse. Efficient, explained everything properly. Made it all very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 17 October 2023
" Excellent service, excellent vehicle "
" Excellent service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 04 October 2023
" I believe the customer should be accompanied by a member of the Avis staff to where the vehicle is located and wait until the vehicle is inspected for damage so that it can be agreed at the start of the hire. "
" The counter staff at T1 Nice Airport was very poor. I got the minimum info on where to pick up my vehicle at T2. Consequently I wandered around the parking levels at T2 for 1 hour before I found the Avis desk there. It was the explained exactly where I would find my vehicle "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NEIL - 29 September 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GRAHAM - 28 September 2023
" As Avis. though it was Auto Europe representative that told me collection was in terminal so very disappointed "
" It was very good overall, though more expensive than other providers. My only disappointment was being told collection was in the terminal, when it wasn't. If I had known this prior I would have gone with a cheaper company as I thought i was paying extra for the terminal collection service. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JAMES - 26 September 2023
" I have used Auto Europe several times a year for at least 15 years and always found the services top-notch - fast telephone response when I need it and competitive pricing too "
" Good to see Avis - and other rental companies too - making an effort to speed up the traditionally slow pick-up admin process. The check-in online in advance has saved a bit of time and hassle, but could still be slicker. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JAMES - 26 September 2023
" Our experience was positive. "
" Delay at airport picking up car but staff very friendly and helpful - we were offered an upgrade to a larger car but preferred to stay with a smaller car and this was organised promptly. On dropping off the car again the member of staff answered our questions clearly and was friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEOFFREY - 25 September 2023
" Whole process Auto Europe and Avis smooth and efficient. "
" Good - Avis smooth and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LEWIS - 13 September 2023
" no comment "
" Everything to do with the car - excellent. Everything to do with the final bill - appalling. no transparency on pricing. Additional charges, unknown to me beforehand: Location Surcharge. Vehicle licence fee. And then VAT at 20% - why is this not shown on this original quote. I had to pay another £181.98 which is automatically charged to my credit card so no opportunity to discuss it. Especially as you are rushing for a plane. Total rip off. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANDREW - 03 September 2023
" Very easy process. No hidden charges. "
" Very efficient and easy process. Easy to find rental office "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by RAJA - 19 August 2023
" Auto Europe could not confirm booking soon enough. It took some time. When I wanted to extend rent AE could not doit and asked me to contact Avis at Nice Airpirt by phone which was impossible. No reply or they hang up! No staff! "
" Avis is relatively expensive and taking insurance through Avis is extremely expensive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by NIGEL - 13 August 2023
" Overall 5/10 "
" The car park is quite a walk away and hard find your way out to your destination.If it's raining your soaked by the time you find your vehicle "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LYON, FR - Reviewed by JUSTIN - 06 August 2023
" Easy to book car. All went smoothly "
" Fast efficient pick up and drop off. No queues. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by CAROLYN - 27 July 2023
" Very happy with Auto Europe which is why they are our first choice for car hire "
" We had done the online check-in so the procedure at the desk when we picked up the car was very quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CHRISTIS - 22 July 2023
" I cancelled the booking and still waiting for refund "
" I cancelled the booking and still waiting for refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by GEOFFREY - 15 July 2023
" Overall Autoeurope and Avis great service. "
" Helpful friendly staff. Good quick pass online. All very straight forward. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ALFRED - 08 July 2023
" Truly Horrendous experience, not what you would expect from a company like Avis. "
" We lose three days trying to sort the mess out. First car faulty. We are given a replacement A class car instead of the B car we had paid for. Filthy, fly covered, covered in knocks and dents. Way underpowered for our planned 800 mile journey, also with faulty tyre pressure light. Truly Horrendous experience, not what you would expect from a company like Avis. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AVIGNON, FR - Reviewed by JOHN - 05 July 2023
" Good value car hire easy to book. "
" Additional 2.58 euro charge made with no explanation from Avis on drop off. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by ALAN - 24 June 2023
" Overall, we are always happy with the AutoEurope service. "
" The rental agent was staffing the desk on his own. He was doing a great job under significant pressure and was polite, courteous and helpful. But the queue was such that it took 45 minutes to be served. The agent should have had additional help on the desk. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 19 June 2023
" see above. "
" It was fine. Although we had booked the fast check in, it still took quite a while, owing to only one person looking after this area and two people, who seemed slow, in front of us. But better than not doing so because the queue was long otherwise. The car was rather too full of tech (it's hard to know how to put on the parking brake for instance) and the instruction manual only in French. A quick tour by a human would have helped this. The tyre pressures hadn't been re-set so we had to get help to turn off that warning light. And it wasn't explained to me that the slip on which the car reg was written had a QR code on the back to let me leave the car park, so my partner went off to find someone while I waited at the barrier. I would not hire that car again, on reflection, although that is not Avis' fault. It was good at fuel economy though. The drop off was excellent and very quick - more of the service should be like that. Also I was sent an email in French the day before we returned the car - why can't you send emails to customers in their own language? After all you have our address. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LA ROCHELLE, FR - Reviewed by SIMON - 08 June 2023
" I asked for 2 child seats which wasn't communicated to Avis - they were happy to provide them with no fuss though "
" Really helpful staff - provided me with 2 child seats even though AutoEurope didn't put this on the ticket (apparently) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARGOT - 29 May 2023
" I spoke to two friendly AutoEurope staff about the problems with returning the car, but they seemed unable to actually help either. "
" It took 1.5 hours to collect our car at Marseille, despite having signed up to Avis QuickPass! The staff were hopeless, their systems seemed utterly unable to cope, and no explanations were given. When I injured my foot and was unable to drive or return the car, I phoned the Marseille office more than 12 times, never getting an answer! It added a lot of stress to my already ruined holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GRAHAM - 18 April 2023
" I seems to have been quicker to sort the issue direct with the hire company compared to the time it took to solve a previous issue via Auto Europe - but still pleased with conveneince of booking and comaprisons of costs. "
" Rental went well but on checking invoice I found I was charged incorrectly for snow chains. Contacted Avis and they have quickly refunded the payment without question but hassle means I can't give a 10. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 15 February 2023
" Straightforward and helpful as always "
" I had been invited to complete registration online, in advance and simply show ID and be given the key at the airport. It transpired that I was required to complete a lot more admin, and that even having been so occupied, the car still wasn't ready. As a result we were an hour late getting on the road. The final straw was being charged for returning the car 12 mins late, which wasn't true, and in any case was within the 29 mins grace period in the contract! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALAN - 31 January 2023
" As a regular customer, I find your service is consistent, straightforward and fuss free. I am pleased to see that prices are beginning to be more realistic after a period of very high prices. "
" Fast, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by RICHARD - 22 January 2023
" simple and friendly "
" simple and friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by RAY - 20 January 2023
" Good selection of vehicles. Excellent website to search and easily compare available vehicles. Very simple to change vehicles online. Competitive. "
" Check in using the Quick Pass did not work as it was advertised. There was no member of staff at the Quick Pass counter. There were issues with two customers taking longer than expected. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 14 January 2023
" Clear to understand rental offers, giving me the choice. "
" This time the car was clean on pick up, so progress. All staff very positive and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by SHIRLEY - 01 December 2022
" Useful to have a price comparison website "
" Really good and efficient. Annoyingly had to pay for winter hire which was not clearly indicated on the rental - and not used at all - so it should have been included with the cost (even if a deposit needed to be taken). Was dark in the carpark so took some time getting used to the car but that probably could not be helped. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by JOHN - 24 November 2022
" I have booked many hire cars with AutoEurope and the prices are always great. No hesitation in using AutoEurope but I would avoid Avis Mulhouse, Europcar is way better "
" I arrived at the desk 40 mins ahead of schedule to be told rather bluntly that adjusting the booking was not possible unless I wanted to pay for one extra day. I suggested we make the drop off 45 mins earlier only to be told that was not possible either. A more experienced individual then stepped in to say, quite bluntly that they could move the pick up and drop off times by 30 mins. The same person then informed me that unless I paid extra for snow chains or snow tyres our reservation would be voided. I asked why and she proceeded to blame Auto Europe for not advising. I pointed out that Avis had emailed me with an oppoortunity to handle the paperwork ahead of collection and there was no mention of it there either. She then said that it's an Avis issue and was most insistenty we pay for snow tyres or chains. After much discussion she agree to honour the booking at no additional cost. However, the car we were given was poorly maintained and very little of external damage I photographed before driving the car was recorded on the contract. The car had been poorly maintained, it was high mileage and generated vibrations and rattles at various speeds. The clerk had made great attempts to say the car I was given was an upgrade. Had I had time and not just experienced poor service from the clerk I'd have retruned the vehicle. That they blamed AutoEurope and Avis was not a good start. This is clearly an Avis franchise that does not represent either brand positively. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by STEPHEN - 21 November 2022
" I have used Autoeurope on many occasions and will continue to do so. I like the choices offered, I like the options on insurance. I find the site to be clear and easy to use. "
" The car had not been cleaned inside, with rubbish left in the pockets including medical finger plasters. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GRENOBLE, FR - Reviewed by KIERAN - 08 November 2022
" No additional comments. "
" We like dealing with Avis. Have booked with Avis on at least 2 previous occasions. A little expensive though in my opinion. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NILS - 04 November 2022
" Good to have overview of rates available, voucher system works well. Easy to book "
" Long wait at check-in counter, then waiting again in garage area for car to be ready. Had been told car would be full of petrol but not (due to shortages in France). Return process very speedy. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LARISSA - 27 October 2022
" Friendly staff at the airport office, car all ready and fully tanked. The usual high standard. "
" Everything was organised well, documents all in place and the very helpful agent even came to the vehicle to explain how the GPS display could be converted to show in English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALAN - 18 October 2022
" Please see above. "
" The Auto Europe voucher told me to pick up the car from the Gare TGV in Montpellier which is a long way from the city centre and had to be reached by a tram and bus ride. When we got there just before 10 am for the pickup the Avis desk was empty. When it became clear that no one was coming we asked at the Sixt desk next door. He told us the address on the voucher was actually the main railway station Gare St Roch in the centre of town. We had to take the bus and tram back to this station to get the car. This cost us well over an hour and a great deal of stress!! This is not good enough. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRIAN - 12 October 2022
" use auto europe often and never had a problem "
" everything went well on collection and return staff very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by NAKUL - 11 October 2022
" Unlikely to use Avis again "
" Poor customer service; agent at desk inexperienced and no agent at return. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GUINGAMP, FR - Reviewed by DAMON - 03 October 2022
" Very Good "
" The manager who looked after me during collection and drop off was very courteous and professional. PLEASE PASS ON MY THANKYOU AND RECOGNISE HIM. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by SAMANTHA - 02 October 2022
" It was all a very easy and clear process and we would hire a car from here again. "
" They were very friendly and professional. We got our car without any hassle or complications. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 27 September 2022
" Satisfactory process "
" Straightforward and streamlined "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by COLIN - 26 September 2022
" See above "
" The car was dirty inside with obvious soiling. The windows were very dirty and greasy and clearly had not been cleaned The reception lady was very polite but did not try hard enough to find the car I had reserved. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LYON, FR - Reviewed by ROBERT - 25 September 2022
" Getting back to AVIS rental car at Perrache Lyon is extremely difficult. Don't know if you put a sign up for rental car return when you cross the main junction. "
" Getting back to AVIS rental car at Perrache Lyon is extremely difficult. Don't know if you put a sign up for rental car return when you cross the main junction. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEOFFREY - 23 September 2022
" Booking etc all straight forward and car hire at a better rate than going direct. "
" All staff at Nice Airport were helpful and very pleasant. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JASPER - 18 September 2022
" Terrible experience. 2 hour wait. Your description suggested Avis was a good company to go with which is false and very frustrating. I expect you to provide appropriate compensation. "
" Terrible experience. We had to queue for over 2 hours to pick up our car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by NORMA - 16 September 2022
" Not good on extras "
" I was charged 18 euros for petrol and I'd filled up at the station they told me was the nearest. Could only have been 1 kilometre "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by MARK - 16 September 2022
" At one point this last week I have 3 car hires due to issues with EasyJet but Auto Europe have been as helpful as they can be. "
" Having received an email to complete the Avis Digital check-in to speed up the process, which i did at the airport, the whole process was repeated at the desk. Due to our poor French and her poor English, we it was not clear why the info uploaded into the App was not available. The Avis office closed at 5pm so it was key drop-off "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CHARLES - 14 September 2022
" Only negative comment is that was very expensive although this seems to be the case with all car rentals at the moment. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GORDON - 13 September 2022
" It was good value and all worked "
" The car was battered all over. There was no rear windscreen wiper. There was rubbish in the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by MARK - 11 September 2022
" Will not have a vehicle from Avis again, queue at collection was terrible, untrained staff. "
" Tried upselling at vehicle collection, told them I already paid for CDW insurance but they said they could not tell because I booked through a third party. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ST MALO, FR - Reviewed by PETER - 04 September 2022
" The drop off process could be improved by indicating where to park the car. The office is easy enough to find but where to park nearby can be a problem. "
" The checkin process was efficiently executed. There was only one person at St Malo to manage customers and fortunately she was very good at her job and handled the at times excessive workload in a professional manner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by PAUL - 31 August 2022
" Auto Europe is great, always hire with them. "
" Very efficient but also very expensive "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 27 August 2022
" Overall, no issues "
" It was fine overall. No difficulties. I was charged a small additional amount for exchange rate differences, which I do not understand. As it was a small amount I did not query it, but this does not seem right to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUCY - 27 August 2022
" Auto Europe system was fine but still annoying that additional fees are paid when you think everything is included. "
" The initial queue was long but we didn't have to wait as long as those who had chosen the speedy check in! I'm glad we didn't chose that option before arrival! The lady really tried to upsell the car which was annoying as the price is so inflated already. Told us in effect that we had a tiny vehicle. When we picked it up it was absolutely fine for us and we're glad we stuck to our guns. We got stuck between the two barriers for 15 minutes whilst trying to exit the airport. The barcode didn't work. Within 15 minutes of driving the warning messages started going off and we had to pull in as they were in German and we don't speak German. After a google we realised it was something about the tire pressure and so released a bit of pressure then continued to drive really slowly worried they were still too high and we'd have a blow out. Then it felt like I was starting to lose the power steering and also worried about that on the mountain roads. It was only as we arrived at our destination that a friend told us that there is a feature where the car tries to right itself if you go over the lines of the road. They first hours journey was so stressful. The car itself had very little power going up hills which added to the stress. Avis could have told us about these new features of a car and switched the language to English. After we realised the car wasn't at fault apart from it being without any power it was fine the size entirely suitable for the windy roads and dropping off was also fine. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by SUSAN MARGARET - 23 August 2022
" Auto Europe were ok and managed to get me a number to contact Avis in Italy after I was not able to get response from the numbers on the voucher and the website. "
" The Avis rep at Nice Airport did not give me a receipt for the additional products which I had ordered on-line. The cost of these were estimated as £64.75 for an additional driver and £139.00 vehicle cover to reduce the excess to zero. When I checked my account I discovered that they had charged £294.55. I'm not sure how to query this. I also tried to change the additional driver as my friend was unable to drive but it was very difficult getting hold of the local Avis service and they were unable to help. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LYON, FR - Reviewed by JOHN - 22 August 2022
" Pick up and drop off 10/10. Car cleanliness 3/10. Cost - undecided. "
" Unfortunately the car was not well cleaned inside. Also car vibrates at certain speeds. Quite high miles in my experience of hire cars, but that is ok. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ST MALO, FR - Reviewed by PAUL - 13 August 2022
" Very good. "
" Great service and nice humans. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DAVID - 12 August 2022
" Will be booking again "
" Excellent service from Avis agent and a very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FRANCIS - 09 August 2022
" Very professional service from very helpful staff. "
" professional,speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MICHAEL - 07 August 2022
" Everything worked well apart from Avis's QuickPass scheme. "
" Satisfied overall. Long wait to pick the car up and the QuickPass arrangement was useless. There was a desk for it in the office but nobody manning it. Staff milling about and making no pro-active attempt to assist until their attention was grabbed by customers. When I finally found someone to deal with my booking he was very helpful and brought the car round to the office door so my partner could ensure it was suitable for her accessibility requirements. This was appreciated. On dropping the car off we were descended upon by an over-enthusiastic employee wanting the key before we'd even had time to remove our luggage and my partner's wheelchair. Such immediate attention would have been better devoted to the pick up experience. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAUL - 04 August 2022
" Still too dear. "
" Still too dear. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by NIALL - 03 August 2022
" Simple and straightforward "
" Pretty good but the instructions/directions back to the French Sector at Geneva Airport Avis provided could have been clearer, we wasted over an hour trying to find the right entrance. Google maps added to the problem. Or the sign needs refreshing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 03 August 2022
" Professional and efficient "
" Car nearly new and excellent quality "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by RICHARD - 02 August 2022
" Booking was straightforward and relatively good value. "
" We have been charged additionally following drop off for 85.60 for service additional. We have no idea what this is for- I cleaned the car prior to drop off and took extensive pictures of the existing damage to the car. I plan to dispute this bill with my credit card company. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by GERARD - 30 July 2022
" Always use AE "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by ROSS - 26 July 2022
" A good experience "
" Speedy pick-up worked well. Car was OK. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by MARIANNE - 26 July 2022
" Aa above. "
" Avis Marseilles were quite appalling. Firstly the car had a dangerous fault with the stearing. I was obliged to make the long journey back to Marseilles to change it. The second car also performed badly (though nhouse ot dangerously). Very old, it could not cope with hills In the heat and stress of the changeover I left a large bunch of keys in the side pocket of the car. For the next 2 weeks I tried to get Avis to check if they had been found (multiple emails/phonecalls). Despite assurances that they would check, they never did. Even when I returned the second car, they could not be bothered to check their lost property and I had to return to Britain without my keys. I found them utterly unprofessional and chaotic. Surely they keep a record of property left behind in returned vehicles? Only the young staff at the return stall in the drop-off carpark behaved with anything like the professionalisn one should expect. A terrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by GARY - 19 July 2022
" Auto-Europe need to be more aware of available offices in case of emergency as per above experience! "
" We had our flight cancelled and were forced to rebook from Limoges airport and drop the car off at the Avis Limoges office. I would like to place o record the helpfulness and professionalism of the lady running the office - she was brilliant at handling our drop off so easily and helped us get to the airport in time. We were initially told by Auto-Europe to drop the car off at the Limoges airport only to find that there was no Avis office at the airport, thereby making our drop off very tight time-wise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 17 July 2022
" Got me cheapest deal but still very expensive "
" Very expensive but worked well "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by RUPERT - 15 July 2022
" All good, as always "
" Staff friendly and efficient. Car better than planned, had broken fuel filler cap so was unable to refuel before return but was allowed the fuel needed by the return staff, which was good. Pickup and drop off were very easy, vehicle spotless inside but very dusty on the outside. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by GILLES - 09 July 2022
" as it's prepaid, it's difficult to make amendments "
" we had to wait a long time on arrival as the car wasn't ready and also at drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by NEIL - 08 July 2022
" Very smooth booking process "
" Pick up was a complete shamble even though I has pre registered for rapid pick up "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PAUL - 07 July 2022
" Always use AuroEurope "
" very professional & friendly. Great car, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ANDREW - 03 July 2022
" Booking with AutoEurope was fine. However the Emergency out of hours service customer service was poor, as you couldn't arrange with AVIS to collect our car following the late arrival of our flight into Geneva, and we had to stay overnight in Geneva incurring additional hotel and travel expenses, and arrived very late to our destination the next day. "
" Our flight into Geneva was delayed due to bad weather. We phoned ahead to make you aware of this. But the AVIS office was closed when we arrived in Geneva with no other staff available to help us. No car/keys had been left for us to collect, despite me completing the AVIS Digital QuickPass check-in and phoning ahead. We had to spend the night in Geneva incurring a 100 euro additional hotel & transport bill. We collected the car the next morning and were a day late arriving at our destination. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by MICHAEL - 29 June 2022
" I have always been very satisfied by the service provided by Auto Euro. The problem I encountered was entirely due to poor service provided by Avis. "
" Very long wait in queue before even entering the building and on entering found that Avis did not have a suitable car available, even though I had booked months ahead. Eventually, a car was provided. From the start of the queue to receiving car took two hours. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by FRANCIS - 26 June 2022
" as above "
" The Fiat 500 had a petrol gauge that turned out not to be working. On the day we ran out of petrol we had been driving on narrow twisting mountain roads. It was extremely lucky that we came to a stop on the only straight stretch of road for miles. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by ANTHONY - 23 June 2022
" Auto Europe have been great. Awaiting the latest response so can't comment yet "
" Car had engine management light on, breakdown assistance said take it to nearest branch, which we did to be told they had no cars and we would have to drive another 2 hours to another branch or keep it. But if we did drive to another branch there was so guarantee they would sort it. Awful! Ruined our holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
AVIGNON, FR - Reviewed by MAUREEN - 08 June 2022
" See above "
" The car wasn't really clean. Windows very smeared. I cleaned it, inside and out on return. I needed to contact avis prior to return to ask how early they opened as I had to leave earlier than expected. Every website pertaining to Avis Avignon Gare tgv gave a different opening time. They were totally UNcontactable by phone! On arrival, eventually found a drop off bin for key. Found this stressful. I was also charged an extra 4 euros. Have no idea what for???? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 6
GENEVA, FR - Reviewed by ALAN - 21 May 2022
" Everything is easy and straightforward, as well as good value "
" Simple and efficient process, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AMAURY - 11 May 2022
" I love to use autoeurope but there is no best price guaranteed. if i rent something for 200 GBP and i find it at 130 few days before the start of the rental , it would be good to have an AUTO reduction price otherwise you need to cancel rebook. annoying for everyone. "
" you do a digital check in but they recheck everything once you arrived not very efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 10 May 2022
" Auto Europe works well for me. "
" We arrived late on Sunday night, a harassed receptionist dealt with us quickly and efficiently. The car was recently new and was great. The return was straightforward and easy. The online check- in facility tried to sell me insurance I didn't need and I couldn't skip the option. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CAROLYN - 03 May 2022
" Easy to use website for finding best deals. Little confusing at times re car size categories - eg economy vs compact "
" NIce car and friendly service. No one there on return as evening, so had to ask where key drop was. Car hire is very expensive now - that is the only negative "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SAMUEL - 21 April 2022
" Simple and easy "
" The first car they offered ran out of key battery so they had to give us a new car. No issue as we were not in a rush this time but if I was with another business partner this would have been difficult. The drop-off was ok but a little email saying that the counter is closed and were to drop the car key would be nice and reduce stress. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GUINGAMP, FR - Reviewed by NEIL - 16 April 2022
" Lack of service "
" Nobody in the office at drop off so did not know what to do. Had to drop car off and wait for someone to be in the office then leave keys as train was leaving. Everything left as it should but an extra charge of £131.00 was put on my credit card without my authority. I will not be using you again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by ANTHONY - 05 April 2022
" Auto Europe are generally fine. I had to hire another car from Grenoble to Lyons for a day and Avis charged me double the amount quoted and paid for online once I collected the car. Waiting to get this extra payment back from them. "
" Meant to have a quick express collection but had to wait 90 mins to pick up a car and they kept trying to put me into a small car that I had NOT ordered and we wouldn't fit into. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by BARNABY - 31 March 2022
" The App didn't work and crashed several times so had to use Autoeurope website to book within a couple of minutes. ! Only problem with that was when we came to extend by one day. It wasn't possible to change as wasn't booked direct through Avis. They were going to charge 250 euros for one day.... Other than that if you know your dates are fixed it's good service. "
" The App didn't work and crashed several times so had to use Autoeurope website to book within a couple of minutes. ! Only problem with that was when we came to extend by one day. It wasn't possible to change as wasn't booked direct through Avis. They were going to charge 250 euros for one day.... So had to drive 100 miles to return car and pick another up. Other than that. Good service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 14 March 2022
" Very satisfied "
" Very efficient service. Price on the high side "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by RUTH - 10 March 2022
" All went smoothly "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CHRISTOPHER - 02 March 2022
" Very good. "
" Very friendly service at Avis desk and no queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GRENOBLE, FR - Reviewed by MARISA - 24 February 2022
" I was not able to book a hire car beyond 5pm, I telephoned and was told I could have out of hours, then you contacted me and told me this was not possible. I therefore had no option but to pay for a transfer to Grenoble, pay for a hotel and pick up a hire car in the morning. When I arrived at Grenoble airport the hire place was open til gone 6 pm and many people were picking up cars. I telephoned you to see if you would pay for the extra they were charging to upgrade and you refused. Basically between you and Avis failure to communicate correct opening times I spent an extra €130 and lost a mornings skiing. "
" Found hire company was still open on arrival, they agreed to swap booking from city to airport for extra cost to upgrade as they had no similar car, this cost increased with taxes, we refused, they found a smaller car, this cost then increased again when we went to pay. In the end we declined and got a lot of abuse for wasting their time. I am still not sure if they were being helpful but incompetent regarding the increases or pulling a fast one. The cost was going to be in the region of €150 extra. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GRENOBLE, FR - Reviewed by STEPHEN - 17 February 2022
" Straightforward but the hire experience on the ground was anything but. "
" Chaos at the desk. I believe that that they had just had a bad experience with a separate customer and their systems were apparently down, but they appeared not to know about my booking initially, then we were handed keys to a car and simply told it was an upgrade (but who knows?). They of course spent their time trying to flog me additional no cover insurance (which I had already got from you but which undermined my confidence in my booking with you) and the car had a gouge in the rear offside wing which hadn't been noted (the metal work was punctured), it had various other scuffs and the fuel wasn't full (though we handed it back full). On the return an Avis chap in the car park asked for the key and asked me to sign a hand held computer pad. The document I have received by email, subsequently, appears to claim that 3.63 euros is due on figures that bear little resemblance to my hire with you and it would seem that a dispute is looming. I go through you to avoid this hassle. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GRENOBLE, FR - Reviewed by STUART - 05 January 2022
" Always use Auto Europe. I have been using them for 15 years!! "
" The French agencies must start to provide winter tyres as a standard inclusion for visitors to the Alps. It is ridiculous that they charge a huge supplement for this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 31 October 2021
" As above. "
" Much enjoyed use of electric car as requested. Only minor concern was pressure in tyres which I addressed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CATHERINE - 22 October 2021
" I find Autoeurope very good and we use all the time , however, we have been let down this time sadly and therefore cannot recommend. "
" I prepaid a price and been charged many extras o. My account. I cannot get hold of Avis people. I would really appreciate your help in this matter please. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ANGOULEME, FR - Reviewed by BRIAN - 19 October 2021
" Very good car, clean. "
" Fast, efficient friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTIBES, FR - Reviewed by TIMOTHY - 30 September 2021
" See above. On contacting AutoEurope I was merely told to complete an insurance claim form! For non-existent damage. At no point has any evidence been provided by Avis or your organisation of any alleged damage despite numerous requests. "
" Disinterested staff, car had scuffs and a damaged rear parking sensor ( I took photos as proof). I was charged for alleged 'damage' to vehicle. ( despite having photos of vehicle on drop-off in exactly the same condition as on pick-up). This was days after being told that everything was in order. An absolute scam and a disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NICE, FR - Reviewed by BARRIE - 25 September 2021
" Very bad experience- Poor service with Avis at the airport , unclear wording on the booking voucher regarding insurance - I thought I had saved money by booking through auto Europe but actually cost me more in the end. "
" Very slow service - waited for nearly an hour to be served then a person from the the preferred que jumped in front of me with no action taken by the staff. Then took ages to find my booking - first of all told me it was cancelled , then wouldn't accept that I had pre booked comprehensive insurance and ended up paying an extra 300euros "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NICE, FR - Reviewed by GEOFFREY - 24 September 2021
" Used over the years and always straight-forward and efficient. "
" Apart from the normal wait for a free desk (about 20 mins on this occasion) everything at Avis in Nice airport at terminal 2 was extremely smooth and a very pleasant member of staff - speaking English where necessary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by MARTIN - 22 September 2021
" Nice clean car "
" Always happy with the staff at Avis, railway station Rennes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by J.GEOFFREY - 20 September 2021
" Avis were a huge disappointment on this occasion - probably not AutoEurope's fault "
" I have not yet received an invoice/receipt for this hire. My bank details show that I have been charged an additional £81.27 for this hire over and above the £134.99 paid to Auto-Europe. The tank was not full of fuel although the dashboard gauge suggested that it was full - otherwise how could I spend €20 to fill up when I drove only 130K ? Pick-up and drop off at Terminal 2F was a very long way from Arrival/Departure at Terminal 2D - I was advised to drop off at Terminal 2D which I did within the 48 hours of the start of the hire. The lady on reception at Avis did not appear to know how to take money from a client to pay for insurance and so none was taken at the time! No doubt I would have had no cover if there had been a claim! I have hired from Avis on many previous occasions and am a Preferred customer - this was my worst experience with them so far "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by PAUL - 18 September 2021
" Website worked fine. Information was clear. "
" It was all fine. Collected and signed for the car without problem and returned out of hours without problem. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by DIANA - 14 September 2021
" Perfect "
" Lovely girl on reception. Really easy process. Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 08 September 2021
" Really bad. I had to cancel due to COVID-19 restrictions in place between England and France so the law said I that I will not travel. I informed your car company in plenty of time but was refused a refund. "
" Really bad. I had to cancel due to COVID-19 restrictions in place between England and France so the law said I that I will not travel. I informed your car company in plenty of time but was refused a refund. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LYON, FR - Reviewed by SEBASTIEN - 05 September 2021
" Hi, I have a problem on this rental: there was damage to the car (while i thought i had full insurance, my lack of attention to the conditions). But i have been charged a large amount and i have not idea what it is. I have no invoice for the ammount charge. Please help! "
" Hi, I have a problem on this rental: there was damage to the car (while i thought i had full insurance, my lack of attention to the conditions). But i have been charged a large amount and i have not idea what it is. I have no invoice for the ammount charge. Please help! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ELISABETH - 05 September 2021
" As a broker as such you were perfectly good at your job. "
" They tried to give us a Renult Twingo as opposed to a Fiat 500 even though a Fiat was available as they finally relented and gave us the car we wanted. They also tried to make us take out even more insurance than we had although we had already taken out the all singing all dancing insurance with you. The interior of the car was pretty dirty / smeary and in these Covid times that was not a reassuring thing. The office was closed when we returned the car - as we knew it would be - so we just posted the keys through the door. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by ALAN - 03 September 2021
" Auto Europe is generally well organised. On this occasion I found it frustrating that the system did not allow any adjustments to the time covered by the contract, even though the airline changed the flight time. "
" Only criticism would be that I had to wait 30min to pick up the car as there was only one person working at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by GLORIA - 24 August 2021
" Staff very helpful "
" Great service from Avis but expensive this year. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NEAL - 09 August 2021
" Had I had the opportunity to extend the booking I would have done so. "
" Excellent first rate in every respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ARNALDO - 05 August 2021
" Overall, a very good experience "
" I found she was not happy when I said I did not want their own insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JEFF - 30 July 2021
" I have always found Auto Europe quick and reliable "
" The service at Avis was good but a little slow, I particularly struggled with the screens and masks but then I always do "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JUDITH - 15 July 2021
" Ditto as above "
" After been left stranded in a city. Would make sure no one I know ever uses them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AVIGNON, FR - Reviewed by PETER - 03 June 2021
" All good. "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by MARTIN - 13 January 2021
" Very satisfied and will use Auto Europe and Avis again "
" At the reservation Avis at Rennes Station; the guy was extremely helpful and very efficient; Also during the rental; a lady called Margot from Avis was very helpful and answered my questions promptly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CARLO - 24 September 2020
" as abote "
" Hello, on arrival at Nice Airport I found a long queue just in front of Avis counter whiles other car rental company did not had an queues, It took about one hour to take possession of the car despite having booked in advance via Europe car, The staff also seemed a bit annoyed that I did not want to take the excess insurance offered by Avis( I have my own Zurich excess insurance) "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by OLIVER - 30 August 2020
" Normally the cheapest option after comparing elsewhere "
" Took 40mins to process the car at the counter due to 'computer' issues. Brand new car and same model as expected and super efficient drop off. Much more expensive than previous hires but otherwise a good experience. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEORGE - 25 August 2020
" as above "
" there was a very long queue and wait at Avis at nice airport which was clearly understaffed, we have 3 young children so this was inconvenient. Once we left the airport my son noticed some food stuffed down the side of the seats, when we arrived at our destination we found more food in-between the seats, used children spoons down the side of back seats and also a used yoghurt pot in the back of the front seat pocket. I spoke directly with Avis on the issue but the condition of the car was disgusting and especially during a time when you expect the highest of cleaning. We were very pleased with the quality and value of the car otherwise. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NANTES, FR - Reviewed by NOEL - 22 August 2020
" Reasonably priced "
" Waiting time at the counter But over satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by DAVID - 11 August 2020
" Easy to book. Asked for Renault Clio with GPS but had an email saying not available. On pick up the car (Ford Puma) was brand new and had an easy to use GPS - very happy with the car. "
" Easily found the desk, lady was helpful and pleasant. Bit surprised at the €1000 deposit but not a major problem. Dropped the car off at the compound direct to member of staff who was cleaning returned vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by STEVEN - 07 August 2020
" If you will pardon the expression, a bit rubbish "
" The company appear to have taken advantage of the Covid-19 pandemic and charged the premium rate of £250 for the three day hire of a very ordinary Ford Focus. There was no cheaper car available. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JAMES - 28 July 2020
" I like Auto Europe. You make it easy to find good deals and provide extra comfort and peace of mind "
" They staff themselves are very friendly and competent. But they are understaffed - one person running the front desk and the garage. Therefore nobody was available to check the car for scratches when we collected the car; when we returned the car there was nobody there - we had to just give the keys in at the front desk without anyone looking at the car. I still haven't got a receipt of acknowledgement or anything... "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BOUBKER - 16 July 2020
" No "
" Very expensive "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRENOBLE, FR - Reviewed by ALAN - 24 March 2020
" I have used Auto-Europe on many occasions, mainly as I find their prices are good and the booking and, when necessary, change and cancellation processes, are easy. I'll use them again. "
" I needed to contact Avis to enquire about returning the car to a different airport as I needed to leave early because of Covid-19 restrictions being applied in France, but no-one answered their line in Grenoble. Plus they have charged me again for the rental and also for the different drop-off. I have spoken to Avis UK and hope/expect these charges will be refunded though as the first seems to be a mistake and there are exceptional circumstances requiring the second. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by LEE - 24 March 2020
" We had an absolute nightmare we collected the vehicle from Grenoble and within 6 hours was told we had to leave France I then managed to book a flight from Lyon I was unable to contact Avis or yourselves and have not been able to do so my return on Sunday 15th I have yet to have any refunds as I only had the car for approx 8hrs instead of 7 days "
" We had an absolute nightmare we collected the vehicle from Grenoble and within 6 hours was told we had to leave France I then managed to book a flight from Lyon I was unable to contact Avis or yourselves and have not been able to do so my return on Sunday 15th I have yet to have any refunds as I only had the car for approx 8hrs instead of 7 days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRENOBLE, FR - Reviewed by STEVEN - 24 March 2020
" It took 1 hour and 30 minutes in a queue to pick up the car at Grenoble airport. There was only one person working at the desk and it was ridiculously slow. Secondly, due to the emergency situation, France shut down all restaurants and hotels the day after we picked the car up, so we had to rush back to the UK and the only way for us to get home was to drive to Paris and drop the car off. I sent a request asking for the rest of the unused days to be refunded and the request was declined, which I think is completely despicable in the current emergency situation. "
" It took 1 hour and 30 minutes in a queue to pick up the car at Grenoble airport. There was only one person working at the desk and it was ridiculously slow. Secondly, due to the emergency situation, France shut down all restaurants and hotels the day after we picked the car up, so we had to rush back to the UK and the only way for us to get home was to drive to Paris and drop the car off. I sent a request asking for the rest of the unused days to be refunded and the request was declined, which I think is completely despicable in the current emergency situation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by DAMIEN - 18 March 2020
" I was kindly offered an upgrade however I declined. The car I got was fine but a bit noisy. "
" Generally happy with my car hire. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DINARD, FR - Reviewed by NICHOLAS - 16 March 2020
" Very good overall service "
" Only issue was that dropped off at different airport in early hours of the morning not knowing where key deposit area was, This is nothing to do with the overall experience would just be nice if better explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JOHN COLIN - 09 March 2020
" Not a happy customer "
" We dropped car off on a Sunday as instructed. BUT £15.81 was taken from my bank card. The car was not full of petrol when picked it and it was just under full on return. Not £15 worth of fuel it was signed as not full on collection but no one checked on return as it was a Sunday. Not a happy customer "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 26 February 2020
" No problem with Auto Europe, all the problems are with Avis "
" One hour queue to get to the agent. Agent persistently attempted to get us to upgrade van for 140 Euro. Refused, eventually paid 20 euro for an upgrade, as it was clear they didn't have our vehicle and I'd been there an hour and a half. Agent said they would email the rental agreement. No email received. Went to collect vehicle. Van had cosmetic damage, but there was no agent present to review damage before I took the vehicle. Eventually found someone after 20 mins to compile damage report, and show me how to drive the van (column shift automatic). Within 20 minutes of starting my journey, the low Adblue warning light came on so I had to stop and buy 15 euro can of adblue. On return, was in a queue of 20 cars to return the van. Had to wait 40 mins for an agent. Agent reported the boot of the van needed hoovering therefore would charge me for cleaning. I complained that with 7 passengers this was inevitable. He told me to raise the issue of cleaning and the need for Adblue with the agent at the check in desk. Went to the check in desk, 10 people were waiting, so with a flight to catch I left. I have never received a rental agreement. I have rented 20 - 30 cars a year for over 25 years and have never, ever experienced such poor service. I will never use Avis again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NICE, FR - Reviewed by DANIEL - 25 February 2020
" Auto Europe were efficient and we got all the information we needed. We also got the car we booked. "
" Efficient counter staff at Nice airport, but outraged by 30 Euro charge announced at drop off to clean the car. Cleaning charges are subjective and not transparent. Staff insisted it was wet mud when it could not have been. They refused to touch it but only took photos. When you hire a car in winter you expect some muck and we had full insurance. We will use Auto Europe again, but not Avis as we consider this totally unreasonable and a total rip off. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GRENOBLE, FR - Reviewed by BEN - 25 February 2020
" Very good "
" Brand new car, quick turn around, very good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 25 February 2020
" Auto Europe were fine! "
" We turned up and there was an issue allocating our vehicle. When they did allocate one we got to the parking area to find our vehicle was not there. It took over an hour to allocate another, which was smaller than our booked vehicle. On return, we were told that we was being charged 35 euros for cleaning. I was shocked, said I wouldn't pay it and would clean it myself (there really wasn't much there I could see). I spent less than five minutes brushing a few leaves and other normal dust you get in cars after use out and then they said it was fine. I was not impressed with Avis at all! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ANNEMASSE, FR - Reviewed by EWAN - 24 February 2020
" No problems at all "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 16 February 2020
" Good "
" Always have a problem with Avis. They never update damage reports on cars so I always have to go back to the desk to acknowledge unrecorded damage. This time car showed low tyre pressure so declined as previously I had a car from them that said low tyre pressure and they assured me that it would be ok just that the warning had not been reset. However the tyre went completely flat a day later and they charged me for damage to the tyre! This time they gave me a replacement car only to find after driving off that the car was only 3/4 full. So returned to desk to drop off and they said they would record it. Unfortunately when I returned the car I filled the car completely as it is impossible to judge how much fuel was going in as you have to start and stop the car to update the car fuel gauge so I ended up unnecessarily paying for 1/4 tank fuel. On another occasion they charged me for not filling up the car with fuel when returning the car despite me telling them that the faulty gauge did not show full when it actually was. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GRENOBLE, FR - Reviewed by ALISON - 12 February 2020
" We have been using Auto Europe for many years and are satisfied with the service. "
" Fine. organised. no delays. i forget to tell them though that the steering wheel seemed to stick at times and made steering jerky. Please pass this on in case it becomes a danger to the next driver. also, i was not told how to open the petrol cap and it was not written in the handbook. It took my french friend quite some time to find out. please tell the next customer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by STEPHEN - 12 February 2020
" Very satisfied for the short break "
" Easy pick and know problem getting sorted and away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by BEN - 11 February 2020
" See previous comment "
" Price quoted for snow chains by auto Europe did not match price quoted locally ( 8€ per day vs 12€ Per day ). Snow chains were in fact not available when requested "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GRENOBLE, FR - Reviewed by DAVID - 01 February 2020
" Always great service. Never had any problem or issue. I'll definitely use your services again "
" Great experience with Grenoble airport Avis staff. Great friendly staff, thank you for your efficiency. No issue at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by VICTORIA - 29 January 2020
" Would use auto Europe but not Avis. Enterprise were much Better. "
" I paid extra insurance on line but was told because of this my excess would be €1000. That is ridiculous. The car was filthy. It was so dirty I could see what colour it was until it rained. Car also had a flat tire & no means to pump it up. Car was one of the worst I have ever driven. Felt like it needed a good service. Collection Queue at airport was long and slow. Only 1 person behind the counter and queue going out the door. This was not his fault as he was pleasant and doing his best "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MULHOUSE, FR - Reviewed by EVERTON - 27 January 2020
" Everything went fine "
" So far so good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CATHERINE - 27 January 2020
" Shame about the strike blocking the entrance of the airport, it took me 1h to do the last 2km... "
" very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JENNIFER - 22 January 2020
" No further comments "
" All fine except that the fuel tank was not full on departure something we only discovered when on our way. It was just over 3/4 full. We could not report this on our drop off because there were no staff on duty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by RICHARD - 15 January 2020
" Good experience as always with Auto Europe "
" All good - great car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by GERALD - 08 January 2020
" Autoeurope service overall very good "
" car had an electrical problem and main console screen did not work. Not critical but inconvenient "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by JOHN CHARLES - 08 January 2020
" There seemed to be no provision to book a 2nd driver when booking which meant that Avis could require an unrealistic price on collection. Nice car hire prices always seem to be excessive. "
" Tried to offer me a bigger car for more money and gave me a quote of €11 per day for a 2nd driver which was uneconomic, especially as they would have charged all 7 days notwithstanding the 2nd driver was only there for 5 days. The car had a red exclamation mark displayed on collection. I had returned to Avis after a very bad experience with Enterprise the previous year. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by CYRIL - 03 January 2020
" With whom would you like me to share my experience with - the national press? "
" This is the second time I've been ripped off at Nice Airport. You were informed of my flight delay but still didn't hold the car. I was forced to have an upgrade and charged an extra £113. It's unethical and I would say even dishonest and you're obviously more focused on increasing profits rather than customer satisfaction. I think the press ought to be made aware of your disgraceful business practice. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MULHOUSE, FR - Reviewed by CHRISTOPH - 30 December 2019
" Autoeurope are very good and as you can see from my history I hire a lot of cars with you. But the car rental agencies always try these tricks (also with insurance) to squeeze extra money from you at the start of the rental. I find this really annoying especially from large companies like Avis, Hertz and sixt. I find europcar are usually the most straightforward. you should explain these hidden charges upfront. "
" I rented in Mulhouse but asked when I ordered the car for travel to also include Germany and Switzerland. When I got to the check in counter at Avis I was told there were no winter tyres (which is a requirement for Swiss motorways) so was then forced to hire snow chains as a precaution at extra cost. Secondly, there was no vignette included for Switzerland. These additional costs are annoying and not correct especially as I already made it clear about my travel intentions at the outset when booking. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by DAVID PAUL - 22 December 2019
" very pleased will do again thanks "
" quick efficient friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ABDELKADER - 02 December 2019
" We book through your website but after collecting monies from customer like myself, you dump us on a middle man, in this case Avis, who will empty any query or complaints that we did not book with them and to direct any issue with AUTO EUROPE. You might be making more sales and earning more commissions but your customers are left stranded. Maybe a review of actual policies. I am still awaiting refund of my deposit a full 8 days after returning my car, 4 days earlier, which is not a very good service really. "
" On arrival your staff would not check the car with me and asked me t take photos if I spotted any scratches they had not listed on the rental contract, which is rather offish. The same applied when I returned the car, 4 days earlier, a quick glance at the bodywork, and despite the fact that insisted on delivery for me to hand over a receipt for filling the tank, it was just waved away when I returned the car. I had to fly back 4 days earlier and I expected some kind of refund as you would have been able to rent again again from the time I returned it, but was told no refunds is your policy. I am still waiting for my deposit t be refunded to me, a full 8 days after I had returned the car, which is very odd. You collect your deposit online when the car collected bu seem unable or unwilling to provide the same service to your customers, which in 2019 is very poor . "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NICE, FR - Reviewed by DEREK - 29 November 2019
" AE have never caused me any problems. Always a good selection of cars and prices. Also an easy cancellation process when necessary. "
" Counter and drop-off were both a bit slow - probably due to lack of staff. Otherwise all good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by KRISHNA - 10 November 2019
" I have been renting cars about four to six times a year for many years, and I always use Auto Europe. Never let me down yet and the prices are very competitive. "
" All went faultlessly, and staff were friendly and efficient. Also, unlike some other car rental companies - which I refuse to use - Avis does not actually take the excess payment from your credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - 08 November 2019
" We have hired with you many times, without issue, but this hire experience with Avis was awful. It really started our trip off in a very stressful and unpleasant manner. Not Happy at All. "
" Terrible experience with Avis, never again, even Inter Hire are better, and thats really saying something. The check in was stressful, they stated the Auto Europe Insurance was no use, and that we were hiring a car WITHOUT INSURANCE, they said they had never heard of Auto Europe, and tried for nearly thirty minutes for us to spend an additional 150 euros for their own insurance, when we refused to accept it, the lady at the check in became awkward and not at all pleasant, we were made to sign additional insurance disclaimers from AVIS, my wife was most upset and could not understand why they claimed your insurance was invalid. Never again with Avis. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by CHRISTOPHER - 07 November 2019
" Good "
" At the moment we are waiting for the return of the deposit which we were told would be 3 - 4 days. Hopefully this will be returned very shortly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH ROBERT - 07 November 2019
" easy booking arrangements "
" Trouble free hire with good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ABDULRAHMAN - 07 November 2019
" The staff was kind but very slow in giving the car "
" The car was very good, but the process of taking the car from the counter was too slow as I took abou one hour and 35 minute to get the car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by JENNIFER - 06 November 2019
" See above. "
" Good price online. Swift service when I picked the car up. The car was clean and new, with no damage. Although there was no Avis rep on the desk on the Sunday when I returned the car, it was no problem and I simply dropped the keys off. Great service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by KATHLEEN - 04 November 2019
" My only small niggle is that having paid you extra for insurance , nowhere on the reservation document was it mentioned . Also some information on contacting you to set the insurance in action if there had been a problem . Luckily there wasn't as I would not have known what to do . "
" No one on desk when I returned the car despite a notice saying there would be "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SUSAN - 04 November 2019
" We are regular users of car hire firms at Bordeaux airport. This was the most unsatisfactory of our experiences. "
" Bordeaux airport is undegoing refurbishment but does not justify inefficient counter service both on pick up and return. (There was nobody at the speedy return desk). "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ROBERT - 03 November 2019
" n/a "
" Firstly the good parts: - The lady that processed our pickup - very efficient and friendly. - The car (Renault Twingo) was great! Very nippy and great for parking in tight spots. The bad parts: - When we picked the car up there was still rubbish in it! A poor display from a company with high standards like AVIS. - The price; over £400 for the both of us to drive a super-mini class car for 10 days! - The drop off procedure. This was the most frustrating, we were on an early flight back to the UK and as such returned to Bergerac Airport before the AVIS office opened - 8.00am. No clear instruction on what to do with the keys, either at the office or in the literature. We deduced that the small post box next to the door was for keys, but that was only from examining the SIXT and Europcar offices! Not very impressed with that. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 5
LIMOGES, FR - Reviewed by WILLIAM - 28 October 2019
" Quite good value considering I only booked at short notice. "
" Always the same good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ADRIAN - 26 October 2019
" A good experience - no problems at all "
" Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ANDREW - 18 October 2019
" We've used Auto Europe several times in the past, have always been happy with the service, and have recommended you to our friends "
" I'm happy to say "Very satisfied" to all the questions here, though I think a major factor in that is that Beziers is a very small airport, so everything is very convenient, and no queues at the rental desk, makin the rental experience quite enjoyable! The car we got was superb - a virtually brand new VW Golf (a group above what we had booked). The AVIS desk staff were helpful and friendly, and no hassle at all to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NEIL - 15 October 2019
" No complaints about your service. "
" Surely Avis know exactly how many passengers are due to arrive to pick up their rental car. There were only 2 desks manned and I had to wait 70 minutes, by which time the queue was so long I suspect those customers would have a 2-hour wait. At drop-off I noticed the same situation prevailed for customers wanting to collect a car: they faced a 2-hr wait late evening before being able to set off on their holiday. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LIMOGES, FR - Reviewed by BRIAN - 14 October 2019
" No problem smooth and efficient service "
" Nice and easy Dropped key in box as returned at lunch time and no one in office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by IAN - 12 October 2019
" x "
" Very good but not enough counter staff on pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 10 October 2019
" An easy site to navigate giving good information and clear choices. "
" We were under mild time pressure to clear Nice Airport and get to our destination in good time so it was heartening that we didn't have to wait long in the queue to collect our hire car from T2. The member of staff processing our reservation was helpful and quick without rushing through the process and the instructions to locate our car were clear. On return, the signage to the Avis channels was too abrupt and we overshot but an Avis crew member was more than helpful shepherding us to the correct channel. Thank you Avis "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JAMES - 05 October 2019
" I've used Auto Europe a lot over many years. In my view you are the best - easy booking, good prices, great service "
" The reason for the high scores is largely circumstantial: it is low season and there was no delay at pick-up or drop-off. It is usually the waiting and slow processing that annoys me about car rentals. It's not just Avis - all suppliers are the same. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DAVID - 04 October 2019
" Very nice vehicle, seemed a little under powered "
" Car damaged on collect and dirty outside "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JAMES - 03 October 2019
" Disappointed by Avis, who we picked thinking they were one of the better car rentals. "
" Counter staff was off hand. She was unimpressed that we had paid for your excess cover. Had difficulty finding the car. Car had many scratches on it. GPS didn't work!! Eventually man on the gate directed us to a different car. No paperwork provided for new car. Indicated paperwork would be emailed. Concierge at our hotel phoned Avis office 4 times to chase paperwork which never reach our email. Eventually they emailed to our hotel. When we returned from our trip we then received the paperwork. On drop off at Nice Airport we were rushed to get out of the car. A gentleman quickly checked the car and said all was ok but didn't give us any paperwork to confirm this. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 29 September 2019
" Will not be using them again. "
" Had to wait in a queue for 50 minutes. Rep tried to sell me insurance even though I pointed out that I had already purchased it. Said that they would fill fuel at cost price but it failed to mention the cost was a full tank. Then said "I have given you a Renault Scenic, ok?" and then charged an extra 150 euros. When I got to the car it was damaged so I had to take photos and make sure it was recorded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LIMOGES, FR - Reviewed by GLEN - 29 September 2019
" Easy online booking "
" Unfortunately we were given a downgrade from a peugeot 2008 to a peugeot 308. Also the vehicle was damaged. I was concerned about this but it didn't cause any problems in driving. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
RODEZ, FR - Reviewed by GARY - 29 September 2019
" Very good service from Avis "
" Hassle free pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KEITH - 29 September 2019
" As a regular hirer of cars no company offers a better service than Auto Europe. "
" Generally good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DINARD, FR - Reviewed by JOHN - 29 September 2019
" We didn't initially get a confirmation email and had to chase it up but had to go through Avis to do so "
" Apart from a very long wait when collecting the car everything was easy and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TOBY - 28 September 2019
" NO COMMENTS "
" ALL GOOD EXCEPT ISSUE AT DROP OVER WHETHER CAR HAD BEEN FILLED UP CORRECTLY. EVENTUALLY SORTED OUT BY MANAGER "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
GAP, FR - Reviewed by JOANNA RACHEL - 27 September 2019
" Straightforward, and useful to have insurance extension and protection included in quoted price. "
" Really helpful and friendly staff. Vehicle was different but equivalent preferable to one originally booked. Office a bit further from Gap station than we imagined, and access and parking limited. Drop-off trouble-free, and no hidden deductions from deposit. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 25 September 2019
" Just OK "
" Contract not emailed as stated. Very slow agent. Car interior dirty No yellow vest No emergency triangle "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DINARD, FR - Reviewed by DONALD - 24 September 2019
" Booking a vehicle on line with Auto Europe was very easy and provided a competitive price for the car specification. "
" The Avis personnel at Dinard Airport was very good and conversed in English, as I could not speak French. They reviewed my contract and identified the emergency contact numbers on the paperwork in the event of an issue. On my return the office was not open I deposited the keys and the following day I received an email stating the car was returned in good condition and my deposit returned on my credit card. Overall a very good service from Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARTIN - 22 September 2019
" Please make sure you do your homework, i was caught yet again by the insurance con. Having paid in advance for all the "recommended" additional insurance ahead of time as advised by Auto Europe only to be told by front desk ( Avis) that the insurance is worthless and if i wanted peace of mind i will need to take an additional insurance to avoid 1000 EURO charge / BLOCK ON MY CREDIT CARD. Its time Hire car insurance was regulated. The hire companies make more money out of customers by using scare tactics at the front desk when you are at your most vulnerable especially as you don't have time to arrange alternative insurance. Don't be mislead by the low up front price, i paid more for the insurance that i did for the 10 days hire. "
" Very poor service from the reception desk (David) had to wait nearly 3 hrs to be served. I was told my additional insurance (taken out at time of booking with yourselves) was not enough so had to purchase further insurance to guarantee no excess. This was at an additional cost of € 14 per day for the length of hire. When i complained about the long delay i was told "this is France"!! Car was not ready which meant a further 50min wait. All in all this was a shocking service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by PHILIP - 19 September 2019
" Have used Auto-Europe for many years and have found them to provide an excellent service. "
" I had to queue for over 1 hour and 20 minutes to get the car - this is totally unacceptable - I will never use Avis again. The staff did not even acknowledge the delays everyone was experiencing. The car had more damage than was noted in their system so I had to engage a staff member to make a note of the extra damage, delaying me even more. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JEFF - 18 September 2019
" I will avoid Avis in future "
" We waited an hour to pick up the car. The registration process once we had waited was tedious, the assistant insisted on trying to sell extra service despite me refusing several times "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DINARD, FR - Reviewed by LINDA - 17 September 2019
" As above "
" Was told no damage to vehicle at pick up. On checking there was wome large scrapes on the driver's side. I then has to go back to xesk to report it. Car was not clean. Foot prints inside on the back of seats. On checking car further when we got to our destination one wing mirrow was scraped. Half way through the holiday a warning light came indicating tyre pressure. This was on a sunday had to drive round looking for a garage open to check. Pressure ok. Again on checking all 4 wheels were scuffed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CANNES, FR - Reviewed by NICHOLAS - 17 September 2019
" Nothing bad to report "
" Very speedy collecting & dropping off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KEVIN - 15 September 2019
" Autoeurope site works well. "
" Slow, unhelpful. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 14 September 2019
" Relatively easy booking experience and "
" Huge queue at Avis check in at Nice airport meant an hour and a half wait in an extremely hot and poorly air conditioned building, and yet again even with Autoeurope added insurance and also an additional independant policy which they deemed worhtless, they tried to sell me further insurance and 'roadside recovery' (surely this should already be included ?) and were not happy when I didnt do either. I have subsequenlty been charged an additional £109.91, part of which was for my wife as an additional driver, but I have no idea what the balance was for as they have not sent me an invoice or receipt. On the plus side the rental car itself (a Toyota Corolla Hybrid automatic) was excellent ! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by WILLIAM - 14 September 2019
" As above "
" It would have been good to have detailed directions of how to get to the vehicle drop off area at Biarritz airport. Everything else was excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LYON, FR - Reviewed by DAVID - 13 September 2019
" easy booking, at a very competitive price, the extra insurance package offer puts your mind at ease. "
" Waited 90 minutes to pick up the vehicle, the paperwork highlighted 3 areas of damage, the vehicle on inspection had a further 5 areas of damage. this took me another 20 minutes to have paperwork altered. The vehicle then broke down after 45 minutes of travel. The recovery truck arrived and took the vehicle. We then waited for 2hrs 45 minutes for a taxi sent by Avis to return us to the original collection office. Waited a further 40 minutes to be dealt with. The 1st replacement vehicle did not hold our luggage. Another 20 minutes to sort out a 3rd vehicle. We finally arrived at our accomodation 8 and a half hours later than expected only to find out that we could not check in until the following morning. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
POITIERS, FR - Reviewed by ROY - 12 September 2019
" No problems at all with auto Europe but next time I will book a sixt car "
" Avis rental is fine but Avis assist is the worst pad of carp it has been my misfortune to deal with. If had relied upon them and their promises to call back immediately I would have spent at least one night sleeping on the grass verge outside a repair garage. Unless immediately means next week in Germany.no "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RUPERT - 11 September 2019
" Check in needs to be improved but otherwise good value "
" It took a very long time to pick up the car due to an inadequate number of staff at the counter - one only. However after 20 Minutes more staff arrived and I was served by a very charming lady "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by PAUL - 10 September 2019
" excellent "
" excellent, pay your staff more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 10 September 2019
" Very easy to book "
" Efficient and friendly service. No hard insurance selling just asked if we needed any "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JULIE - 10 September 2019
" Poor service pressure and response form staff - no contract issued via email. Car not in allocated place on pick up and given a larger low quality car "
" We arrived to pressure form the handover staff to take extra insurance- we were allocated a car which was missing from the allocated space thus allocated to another driver. We then went to the booth and were allocated a larger car full of dints and scratches - poor attitude and poor service from staff at Avis - I photographed all the damage as I knew there would be problems on return - I will never use Avis again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
NICE, FR - Reviewed by ROGER - 10 September 2019
" I always use Auto Europe and find the experience excellent. "
" The pick up at Nice airport was an absolute shambles which took nearly two hours. We were offered four different cars which were no longer there when we went to pick them up. We eventually were given the keys to a car that did exist but when we went to get into it somebody else had already put their luggage into the car. It was only when we got onto the Peage that we found that the car had faulty air conditioning (outside temperature 38C) We had a very busy schedule and long distance driving for the next two days and were only then able to return to Avis (Valence TGV) where the staff immediately replaced the car and were excellent. The return at Nice was very efficient "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by ERIC - 08 September 2019
" See above "
" Had to wait 1.5 hours for a queue of 10 people in front to be served with 4 people at the desk , outrageous "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 08 September 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by WILLIAM - 06 September 2019
" As above. "
" No one there at drop off but left keys in box. Used Avis before so know getting good service, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by MARTIN - 05 September 2019
" Average "
" We picked the vehicle up and it was displaying a light saying it needed a service. We phoned and were told to go to the Avis desk at Avignon station (40 minutes from our holiday home).When we got there the desk was closed with a note to go to another branch. This was s holiday not something we wanted to do! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NICE, FR - Reviewed by IAN - 04 September 2019
" Great service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MICHAEL - 03 September 2019
" Auto Europe are ok to book car hire and most of their sources are similar. "
" The website needs updating as I booked a diesel car and was told on collection that all cars were now petrol !! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by MARTIN - 03 September 2019
" overall great experience "
" Excellent apart from office not being open til 9am on Sat and because we had an early flight had to put keys in dropbox. wasnt a problem though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by GLENN - 02 September 2019
" The advertised car that we thought we were getting (Peugeot 2008) had 410 litres of boot space. We were given a Ford Focus with 360 litres, which is a big difference in suitcase terms, it also been had big dents on 3 of the 4 sides. "
" The advertised car that we thought we were getting (Peugeot 2008) had 410 litres of boot space. We were given a Ford Focus with 360 litres, which is a big difference in suitcase terms, it also been had big dents on 3 of the 4 sides. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LYON, FR - Reviewed by MEENA - 01 September 2019
" Auto Europe for car hire I recommend to anyone - I have used them for 5 years so far. I have never booked a car hire direct with any rental company as their charges are much higher than auto europe! "
" Car booked was a Qushqai SUV class but as they did not have the right car available, I was given a class down but the hire price was not reduced! It was extremely busy so not enough time to thoroughly check the car to make sure that everything was ok - had to wait 1 hour 15 mins before I got to the counter. I was not happy with the car as it felt too small with child seats so I spend over 2 hours on the phone locally to try and sort the problem. I eventually got through to the right person and he told me to return to the rental office and get them to get the right class of car that I had booked. I returned and it was all sorted - another 3 hours involved here. It would be helpful if rental agencies make it very clear that they do not have the correct car requested and so will be dropping a class. I would have happily taken a smaller car and then could have changed to the one I had booked 3 days later when I had to return to the airport to pick up family. This would have saved me the 2 hours on the phone and the extra 3 hours going back the following day! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by MARTIN - 31 August 2019
" Booking through AutoEurope is very straightforward and we have booked our hired car through them for a number of years "
" Everything was really good except havingto stand in a queue for over an hour to get the car when we arrived and there was only about 9 people ahead of us for both Budget and Avis. (Shared queue). There should have been more counter staff especially when we had advised of our arrival time. This is particularly stressful when you have children and suitcases to manage as well. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by GILLIAN - 28 August 2019
" Nice to drive an almost new car "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by CATHERINE - 27 August 2019
" Very efficient "
" Very efficient service - there was a slight problem with the terminal for the card payment but it did not effect the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 27 August 2019
" Good "
" Pretty much perfect. Long wait at the counter so I would advise anyone to take out a preferred account before reserving as you can skip the queues. No cars of the size requested available so got a free upgrade to a sligtly larger automatic car with gps - perfect. More damage on the car than noted on the contract but every car ever rented is the same and swiftly dealt with by staff. Car was faultless during the hire. Return was swift and without issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by GARY - 27 August 2019
" Some guarantee of getting the actual car hired would be welcome. Otherwise, Auto Europe are responsive, efficient and friendly. They are let down by Avis who are the opposite. "
" The car of choice is seldom available at the time of use. Since all the booking is done on line, the repeated data and time in queues to pick up the car is extremely inefficient and irksome. Contacting them over lost property is also very difficult as they don't respond over the phone or email from the vehicle location - eventually customer services do help, but even they suggest that a lack of answer from locations is commonplace. We'll see if I ever get my property back; which after all should be simple given that Avis have all contact details relating to the person who hired the car. Very poor customer care. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LYON, FR - Reviewed by CHRISTOPHER - 27 August 2019
" I always find your prices great and info about where the desk is ie in airport/shuttle very accurate but this time you advertised as at airport but wasn't expecting a shuttle otherwise everything you organised was delivered avis had some problems that morning out of your control "
" We had to take a shuttle a long wait at the terminal.we then waited in the avis office for over an hour to collect our car.the man who processed the rental once we got to the counter was very quick and efficient. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by THOMAS - 20 August 2019
" See section 3 "
" I had to queue over an hour to pick up the car, which was frustrating. More annoying is the way the staff were very pushy in trying to make me upgrade the car to a bigger one. The first thing they said was that they could do me a better car for "only" 17 euros a day, which would increase the overall cost by more than 50%. I know what size of car I want, please just give me it. If you spent less time upselling, you'd clear the queues faster. What I'd also like is a better idea of what actual makes and models you stock. I get a car that's roughly the size I need, but never the one suggested. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JASON - 20 August 2019
" yes "
" yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARK - 19 August 2019
" Intentionally left blank "
" There was no wash-wipe water for the windscreen; there was no hi-viz jacket - otherwise everything was fine. I gve a 5 for recommend because I cannot draw a conclusion from one rental instance. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by NOEL - 19 August 2019
" Over all ok Pickup time 12.30 got my car hire at 3 . Drop off at 3 got charged extra "
" Waiting time at the counter nearly a 90 minutes "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LYON, FR - Reviewed by ADRIAN - 17 August 2019
" Excellent "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by SUSAN - 16 August 2019
" Unable to comment at this point, "
" VERY UNHAPPY The vehicle had several scratches on the paintwork not all of which were marked on our copy of the form so we had to go back and point them out. It turned out they were marked on the office copy but not ours. Done by previous customers but not repaired. Unfortunately some further very minor damage was done to the hire car, not by ourselves, during our rental period. The damage was to the small plastic indicator cover located on the drivers wing mirror. This plastic cover is very quick, easy and cheap to replace. We pointed the damage out on return of vehicle and were told we would be charged for replacement of the complete wing mirror at a cost of £260.09. The wing mirror was absolutely fine and in full working order. We had not taken the excess insurance cover offered and were quite prepared to pay for replacement of the damaged part. However we are being charged for much more than that, completely unnecessarily. This is an absolute disgrace on Avis's part, a dishonest scam as they clearly only need to replace the plastic cover. I have photographic evidence. I am interested to see if you respond to this. Very unhappy customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by MICHAEL - 12 August 2019
" See above. "
" Everything as requested. Good standard and very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GEOFFREY - 09 August 2019
" Auto Europe were simple to deal with and made comparing different companies easy. "
" The only problem was when we dropped the car off at Lyon airport the damage to the left wing and door was not recorded, even though we were assured that it was "known about" when we picked it up from Valences. Fortunately I'd taken a photo of it and they agreed everything was okay, but Avis' records should be better as I may have got the blame without the photo. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by MAUREEN - 06 August 2019
" We had a very positive experience. Thank you. "
" Thank you for making this process very straightforward for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MARK - 06 August 2019
" Excellent service, no issues "
" Never had a problem with Avis, have used them several times and will be doing so again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EARL - 05 August 2019
" Other than the above no problems . "
" Only one small complaint was instantly offered a more expensive car over and above what I had booked which I didn't really want or ask for with an 'alleged really good deal' , bearing in mind you are in a queue you don't have time to think or compare the cost you feel you are being pressured into taking up the offer there and then just to get everything sorted and on your way . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 05 August 2019
" Booking was simple, just be cautious when dealing with the staff at the car hire counter "
" Initial booking was £200, final bill was over £1000 after Avis upgrades. Language barrier meant I didn't fully understand the prices. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by CHARLOTTE - 29 July 2019
" Easy car hire. Would recommend "
" Great reception as our salesman spoke excellent English and gave us a bigger car when he saw our suitcases. Tried to sell us more insurance coverage but I think they are told to do that and wasn't too pushy. Nice car. Relaxed return. Would recommend. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KEITH - 28 July 2019
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARTYN - 26 July 2019
" Good experience other than the pick up at Marseille. "
" Pick up at Marseille took more than one and a quarter hours. This is not acceptable for a pre booked reservation. Slow staff, no car ready, big queues. I had to accept a different car to my booking or it would have been even longer. Drop off at Toulouse was very efficient though. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by DUNCAN - 25 July 2019
" Pickup was quick key-drop on return as it was Sunday overall very satisfied go to La Rochelle 4 or 5 times a year and always use auto-Europe. "
" car interior had bad smell of smoke and there was a lot of scratches on outside which staff outlined on agreement but nice car nevertheless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by THOMAS - 24 July 2019
" Appreciate being able to cover excess liability at reasonable cost. Drop off zone not well signed at airport although current building works don't help. "
" Very courteous and efficient. Less hassle than other companies I have used. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MICHAEL - 23 July 2019
" No complaints "
" Very quick polite and efficient staff at Avignon tgv and Marseille airport, no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARTYN - 22 July 2019
" Initially impressive, however I have been trying to get in touch having been charged a fee for a scratched alloy. To find out if I am covered, understand office closed weekends, however not open in the afternoon weekdays? If I had a significant issue I am some what concerned where I would get support. Will keep trying to make contact, do please call me on receipt of this feedback. "
" Wait of 2 hours in que to pick up car is to long a time "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by MANDY - 19 July 2019
" As above "
" We were very disappointed on the fact we had to queue for 2hrs after coming off the plane to complete our hire car transaction. It would put me off next year when we will be needing to hire a car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ALEX - 18 July 2019
" Will use Avis again "
" very efficient team. Vehicle in good condition. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ROMAN - 18 July 2019
" The car was not value for money. "
" The car was not value for money. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LA ROCHELLE, FR - Reviewed by KEITH - 16 July 2019
" Easy to book "
" Positive from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JULIAN - 16 July 2019
" Overall - average experience "
" Collection was very slow - took 40 mins with only three people ahead in the queue Car was grubby on outside - fine inside Drop off was quick - if only pick up could be the same "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by RACHEL - 16 July 2019
" All aspects apart from pick up were good. But I have rated this a 1 here for the sole reason of the pick up time to get to the front of the queue. On busy times you should put more staff and terminals on. "
" The staff at the counter on collection did a good job....when I was eventually able to reach the front of the queue. However there were too few of them. I stood (no seating available) in line for one hour and twenty minutes after arriving. My party were very tired from a very early flight and we had a 2.5 hour journey ahead of us. In my party were two elderly and disabled adults and a child who had to wait in the arrivals hall for the same length of time time. The queue time on pick up was the most depressing thing about the whole experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 15 July 2019
" No problem with Auto Europe - just Avis! "
" Very disappointed in Nice Airport Avis service. Asked for a manual car and had to go back from car park twice because we were given automatic! Took us an hour extra! Counter staff were rude and arrogant except for attendant in car park who was very sympathetic and surprised that the counter staff kept giving us the keys to automatic cars. Each time we received car keys we were told the wrong bay number also which is why the car park staff had to help us. So inefficient! We hire cars 3/4 times annually and have never come close to this level of ineptitude! The dash tyre pressure light and oil light were on when we got the car but we'd changed so many times that we just took that car. We will never use Avis in Nice again. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by PAUL - 15 July 2019
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 13 July 2019
" Auto Europe/Avis .... the dream combo!! "
" First class all round from pick up, with sat nav training!! ... to drop off. Excellent!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 12 July 2019
" Auto Europe are efficient and professional "
" Slight damage incurred during rental and they charged 1000 euros, a local garage had estimated 300 euros to repair "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKAS - 10 July 2019
" Same as above, key problem is with your supplier Avis/Budget there, not with you guys. "
" Only one member of staff on collection with the line of 12 people, took very long to get the keys. Clerk asked how many people in the car to which I responded 4. When unlocking the car we noticed there is a baby seat but we were unable to remove it. When asked, clerk said that seat must be jammed and there were no alternative cars available unless I wanted to pay more for an upgrade. We were left with the car not fit for 4 people, zero service and very disappointing experience from the start. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NANTES, FR - Reviewed by MICHAEL - 04 July 2019
" Fair pricing, flexible and always reliable "
" Perfect and no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JOHN - 03 July 2019
" Very professional at check in. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by JEAN LOUIS - 02 July 2019
" No problem Would not hesitate to use auto Europe again "
" No issues Nice experiences "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MARC - 30 June 2019
" god service "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by ROGER - 24 June 2019
" See 3. "
" It was fine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 21 June 2019
" get a great deal "
" worked well, no waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 21 June 2019
" Happy with auto Europe.. "
" Slow staff at collection point. Sent to wrong car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by BRIAN - 20 June 2019
" Overall very good. "
" The car had unrecorded slight damage. I took a timed and dated photo and on the car's return there was no problem or argument. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by MARK - 18 June 2019
" Experience in dealing with Auto Europe was good but overall experience has been totally soured by Avis "
" Terrible experience - diesel vehicle group booked not available and when queried , the manager refused to upgrade to higher group even though he said he had diesel vehicles available , thus take it or leave it.. Wrong rate used on rental document , and fully inclusive voucher only treated as a pre-payment , which resulted in an additional E435 credit card charge after car was returned , which is being investigated by auto europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DAVID - 18 June 2019
" good overall. enabled drop off at separate location. "
" Avis has always been a little dearer than some but provide a good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CHRISTINE - 07 June 2019
" Easy booking with AutoEurope and a fair price "
" Although they knew our flight and pick-up times, we had to wait while they collected the minibus from a depot. It was scratched and damaged all round but served its purpose initially. We later had smoke from the bonnet and discovered that the feeder pipe from filler to engine had been left unconnected. Engine oil was dangerously low as it had sprayed over the hot engine and we had to replace it. We were then charged €3.72 per litre plus a service charge plus a surcharge amount for fuel shortage when the local price never exceeded €1.50 per litre. I am contacting Avis Customer Service but expect little. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BERGERAC, FR - Reviewed by JONATHAN - 04 June 2019
" better than Europcar! "
" Really good. Relaxing and good humoured staff. No strees and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by CHRISTOPH - 02 June 2019
" Excellent. Except I had to pay Vignette for Switzerland which is very very very annoying. You should provide this to renters because it is valid full year.l not just short trip and I don't see why customers should subsidise others "
" See 5 below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ALEX - 28 May 2019
" Have used auto-europe for many years and always found them to be extremely easy and efficient to do business with. Will continue to use them. "
" Very efficient and trouble free experience. Drop off particularly easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by JOHN - 20 May 2019
" very clean car , smooth running. Comfortable for our needs. "
" the only comment I would make is that the directions to the return drop off at Bordeaux Airport are very poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 15 May 2019
" All ok "
" A good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LLOYD - 10 May 2019
" As above "
" Car had lots of damage not mentioned on the contract. On returning the vehicle Avis tried to claim each area of damage. luckily we had photos to prove original condition. However, it felt extremely dishonest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by JEREMY - 09 May 2019
" Faultless and even got an upgrade "
" The girl on reception, the guy who showed us around the car and the guy who took the car back at the end of the holiday were all amazing! They had all obviously been to the same school of customer service. Their friendliness was very refreshing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 03 May 2019
" I have never had any significant issue with Auto Europe, the website is efficient and on the odd occassion an amendment to a reservation has been necessary it has been done efficiently. My impression of Auto Europe has however declined because of this experience as I doubt I am alone in being treated like this by Avis so AE must shares some responsibility for not bringing Avis into line. "
" Collection process was speedy and I was offered the choice of a Renault Twingo or a Fiat 500, I opted for the Fiat 500 as that is what I had booked and I was familiar with driving one. It only became apparent later in the process that it was a cabriolet which I didn't really want (noisy on the road and a small boot opening) but accepted it. The assistant ran through the agreement 'on-screen' and all the major data was correct but I wasn't told that they considered this an upgrade I would have to pay extra, this only became apparent when I had time to read the single page paper contract they gave me at the desk. I was told the car was new with no damage but it had over 15,000 k on it and had many small but not registered scratches, far from being new this was the highest kilometerage car I have ever had from Nice in 11 years of renting. They promised they would email the full contract to me but this did not arrive and in any event it is not a good idea having no paperwork issued at the desk as it may be difficult to satisfy the police in France or Italy that you are legally in possession of the car. The car clean and was fine throughout the hire and the return process was without problem. I now see they have debited my credit card with a charge of 183.57 euros on top of what I considered a very expensive hire in the first instance - being about double what I am used to paying for Nice car hire on a Group A car. The excess charge only includes an upgrade I didn't request or know about intially, Location Surcharge and Vehicle License Fee both of which were included in the lump sum prepaid hire - I have already raised a query on their online system and shall vigoursly reject any additional charge. This is my first experience of hiring from Avis and will be my last, this organisation appears to be a short distance from fraudulent in their actions and in my opinion is setting back the car hire industry a few years. I have had odd issues with Europcar over the years and the many hires I have had with them at Nice, but they were always sensible in the end and rectified their errors but they never tried anything like Avis have and that includes giving one or two Group upgrades for free on occassions when they didn't have the Group car I had reserved. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by SARAH - 24 April 2019
" The only down side is that they try and persuade you to get a bigger car at the desk. If I had wanted a bigger car I would have booked one (and paid more!). "
" Very well organised and efficient service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BARBARA - 23 April 2019
" Always very good "
" Offering a 26 page contract by e mail and expecting you to sign you have read it is unacceptable when you have not even seen it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVE - 20 April 2019
" Auto Europe very easy to deal with. Avis: Car great. Pick up was very slow, over an hour wait. Tried to get me to upgrade even though I reiterated that I needed a small car. Then the car they allocated me was too big so I had to change. Tried to get me to pay for extra insurance even though I said I had my own. Drop off very quick and efficient. "
" Car great. Pick up was very slow, over an hour wait. Tried to get me to upgrade even though I reiterated that I needed a small car. Then the car they allocated me was too big so I had to change. Tried to get me to pay for extra insurance even though I said I had my own. Drop off very quick and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LESLEY - 15 April 2019
" Car was good quality however expensive. "
" Had to pay more when picking up car which wasn't explained. Very pricey all in all. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by TIMOTHY - 14 April 2019
" Auto Europe is similar to other companies in this market. For this transaction it was the cheapest. When I searched for a similar hire yesterday they couldn't find a car so I booked through another company. "
" The staff member was friendly and helpful. The damage report for the car had been completed when I arrived but significant and obvious damage had not been recorded in the report. The car was well equipped but was let down by the damage. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by ROBERT - 09 April 2019
" Pretty good - the pick up area is in a covered car park which isn't very well lit, so hard to say if there were any untoward scratches, but overall an easy hire and return arrangements very good with no delays. "
" Good enough service but for trying to have me upgrade to a four door, when in the end I had a four door anyway! A bit confusing. Pleasant staff though. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by THOMAS BARTHOLOMEW - 01 April 2019
" The experiance was good "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 30 March 2019
" Auto Europe rates are excellent "
" We arrived mid-afternoon on a flight which took 1 and a half hours. We waited almost that long before we were able to pick up our keys for the car. There were seven desks but only two staff. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 28 March 2019
" easy to use often recommended to friends and rental clients "
" Ck in slow or very slow. only 2 Staff but not many clients, yet took almost an hour to get car. new electronic contract difficult and slow to follow. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NEIL - 26 March 2019
" I love AE..................good value and very flexible for changes/cancellations! "
" I was unhappy to be charged €74 for roadside breakdown assistance on this hire. In 10 years of hiring cars at Nice Airport, this is a first-time! Surely these cars are all near new and covered by manufacturers' assist schemes? "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by ANDREW - 26 March 2019
" As above "
" Queue too slow at the airport (30 mins to serve 3 people) and counter staff dithering and chatting away with each other about other things! Person who served me was trying to work hard though but was being let down by hardware (touch screen would not work). Check in good - just abandoned car as in a hurry due to motorway being blocked. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JOANNE - 21 March 2019
" Very straightforward transaction no issues. "
" No issues with the car or the service my only complaint is about the amount of time I was waiting to get the vehicle as only one customer agent on the counter. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by PAUL - 20 March 2019
" Always first class never had a problem "
" Wasn't at his desk when we arrived waited 10 minutes but otherwise very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by TIMOTHY - 06 March 2019
" Fab car just a shame it took so long to collect it, we had a 1 and a half year old with us and it took over an hour and a half to be able to collect the car before heading off, it made our arrival at our final destination very late "
" More staff are required in the office at Limoges Airport, it took too long for everyone to collect their cars, us included. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JAMES - 06 March 2019
" I have used Auto Europe regularly for many years. I have always found you very helpful, flexible and reliable. If you can lobby the industry to get them to adopt more efficient customer processing at the desk, (see my comments in 3. above) I will be forever grateful!! "
" Avis had a computer problem and it took 4 attempts to complete my transaction at the pick-up desk. For all car hire companies (not just Avis) it continues to frustrate me just how slow and clunky their admin processing is. In this modern electronic media age there is no reason why what typically takes 5-10 minutes can't be done in less than 1 minute. It would reduce all those queues of fed-up people too! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JAMES - 01 March 2019
" Additional driver charges are very high and cannot be justified. It would be helpful to have the advertised hire charge with an option for inclusive additional driver cover "
" Additional driver charges are very high and cannot be justified. It would be helpful to have the advertised hire charge with an option for inclusive additional driver cover "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by JOHN - 01 March 2019
" See above "
" Condition of the vehicle body work was very poor, with most panels damaged and 1 hub cap and a exterior door trim missing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by ADAM - 26 February 2019
" Auto Europe was fine but Avis in Toulouse has "gone rogue" and staff are not doing their jobs properly. "
" There was a one-hour wait in the queue at Toulouse airport. No other agency had any queue at all. There were 4 desks but only two had staff. The process for contract signature takes 10 minutes per customer. Avis needs to re-engineer this process so that it is a lot more efficient - it could be done in 3-4 mins if properly designed. The drop-off location was closed at 20:30 although the sign said it would be open until 21:45. so I walked to the main desk (long queue again) and then had to go back to the garage to drop the keys in the key holder. In total, I wasted 1.5 hours of my life. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 20 February 2019
" As usual Auto Europe provide a good service. We had to change our dates after our first reservation and there were no problems with the change and the additional fee for the extra days was correctly dealt with. I do look at other Agents, but Auto Europe always seem that bit better to me !! "
" The service was very efficient, just what you need after a flight. The car was clean on the outside, but there had obviously been a dog in the back ( it was a small SUV and the hairs were very obvious, but difficult to remove when I cleaned it before return. The rear window was also very dirty ( I think the dog had been rubbing its nose against the window ...a lot! However the overall experience wit AVIS was better than many I have experienced at Montpellier and I would certainly consider them next time ( subject to price/terms/etc) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by PAUL - 14 February 2019
" Great value and simple to book "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 09 February 2019
" Relatively hassle free "
" No problems arose. Nearly new car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by NICOLAS - 07 February 2019
" Problem-free. Friendly, helpful staff. Will use them again. "
" A problem-free experience, and very helpful staff. Recommended, and will use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by VERONIQUE - 05 February 2019
" Always a good price. Easy site to navigate. "
" Very disappointed with car condition. Because of short turnover, car wasn't cleaned. Smelled like an ashtray! Badly damaged but no mention was made on rental agreement. Tank wasn't full, but I was told it was a "fault in the gauge". However, when I filled it on my return, the gauge had no Pb showing it with a full tank. Staff very nice but not helpful, and no offer of any small compensation over a future rental for example. Very disappointing experience.... "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BERGERAC, FR - Reviewed by GRANT - 29 January 2019
" Still waiting for deposit refund of £100 "
" Still waiting for deposit refund of £100 "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by GLYNN - 28 January 2019
" Car hire at airport took over one hour even though it is precooked - more staff required. "
" Over 1 hour waiting at the airport counter. Not a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - 15 January 2019
" As above "
" Out of hours drop-off worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 20 December 2018
" See above "
" Radio aerial was left in vertical position and this created a serious whistling noise. Eventually able to safely stop and check for the problem.....easily sorted but rather alarming on busy road "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by EDMOND - 19 December 2018
" Headlamps were set verry low. "
" CCF rental zone signposting/access from terminal is poor. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by SHIRLEY MONICA - 13 December 2018
" Quick and easy "
" My preferred car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARGARET - 13 December 2018
" As above auto Europe are amazing I always use them, will continue to use as are transparent and hassle free. "
" I haven't has a receipt yet and I dropped the car off on time, perhaps they don't provide receipts? I always use auto Europe and this is my third time with Avis- they are both no hassle- will co rinie to use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 01 December 2018
" Very easy to use and always good value "
" Prompt and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by RICHARD ANDREW - 24 November 2018
" Helpful when credit card went wrong "
" Formal & courteous but not friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PAUL - 24 November 2018
" Contract not fulfilled. Had to go elsewhere and pay again. I have waited a week for a refund and I am now told it may be 6 weeks more. Very unhappy. Feel cheated that you sold a promise that would not be kept "
" Avis was closed. No vehicle supplied. Contract not fulfilled. Had to go elsewhere and pay again. I have waited a week for a refund and I am now told it may be 6 weeks more. Very unhappy. Feel cheated that you sold a promise that would not be kept "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by JUDITH - 24 November 2018
" Hopefully they will get some refund from Avis but said it would take several weeks "
" Nobody on duty at counter when we arrived so had to hire a car from hertz at great expense. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGERAC, FR - Reviewed by GRANT - 23 November 2018
" Good practical car in excellent condition ---it was fairly new . "
" Counter staff were very friendly and efficient .The person dealing with me spoke very good English which avoided any inclarity about the hire agreement "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POITIERS, FR - Reviewed by CHRISTOPHER - 14 November 2018
" Straight forward and fuss free. Just as you want. "
" Overall a great service. Only down point was getting to the car rental area at Poitiers. But the staff at the airport were very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KEITH - 12 November 2018
" . "
" Good experience but disappointed no choice of car. I hate Opel cars and the Corsa was in no way similar to the VW Polo I was expecting. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 07 November 2018
" The car performed well. The rental company was average. "
" Hi, I wasn't very impressed. I had the usual experience of being pressured to buy extra cover, even breakdown cover! The car was dirty, I have pictures if you wish to see them. My assessment overall was the hire was average for car rentals in Nice. I am happy with Auto-Europe but so far my best experience of an operator is SIXT. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by NEIL - 07 November 2018
" Very easy. Phoned Auto-Europe with a query and you were helpful. Thanks. "
" Excellent - although when we dropped it off they mentioned scratches on the nav system, which weren't us, but as we went fully comp in the end it didn't matter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by TIMOTHY - 04 November 2018
" Excellent at reception and thrilled with having satnav convenience. "
" On return, the office was closed...National holiday...a notice indicated that we were to put keys in a neighbouring office letter box...Hertz...quite difficult to operate. The notice on the letter box told customers to put paper work in the box together with the car keys. ...I think that was aimed at Hertz customers. We brought our paper work back to the UK, as surely Avis has copies? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEOFFREY - 01 November 2018
" See above "
" We were met at the airport as soon as we disembarked and dropped off there afterwards. No fuss. An efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by PHILLIP - 31 October 2018
" Generally good. Dinnertime on Sunday and the desk was not open even though numerous flights arriving and leaving! Had to just deposit keys, which is always concerning as the car had not been signed off "
" Lady at collection was very helpful and friendly. The car did have marks which were not noted on the form so as usual we had to go back and report them (as did everyone else in the queue) - would be so much easier if the true condition of the car was noted already! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOURS, FR - Reviewed by MICHAEL - 30 October 2018
" I still havent had my deposit charge on my credit returned which is now well overdue. Please arrange for this reimbursement please. "
" The car was fine. The problem was the staff at the collection desk. They didnt arrive until after 2pm and we're extremely slow to deal with deal customer. Would be better if the collection was alot swifter. Drop off was fine as just a key drop. I still havent had my deposit charge on my credit returned which is now well overdue! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by STEPHEN - 29 October 2018
" Autoeurope document misleading, says Avis in terminal. Actually all Lyon hire cars are collected out of terminal and require a bus connection. Means all bookers arrive together and have to queue. Our wait was over 30 mins. "
" Long wait at counter. Over 30 mins. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 23 October 2018
" The staff on car return at nice airport were outstanding. Very friendly, approachable and efficient. Best I have ever come across. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRIVE, FR - Reviewed by DEAN - 23 October 2018
" Happy to recommend Auto Europe - subject to me obtaining a satisfactory response to my complaint. But really unhappy with Avis. "
" I have already lodged a complaint with Auto Europe & Avis and awaiting response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by PETER - 22 October 2018
" It seemed to work pretty well on line and be fairly simple to choose cars "
" On the question , above, about the efficiency of the counter staff I have said "very unsatisfied". This is not a reflection of the staff themselves, who were friendly and helpful, but in terms of 'efficiency' there was a very long wait at Nice airport and so it was very inefficient. Very frustrating. And the vehicle itself was not in great condition. Indeed the first one we were offered had a patch on it at the back and was unacceptable. The second car also had a bash on it. If these are to be offered - which they should not really be - the least we should expect is a price reduction. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LIMOGES, FR - Reviewed by SUSAN - 17 October 2018
" Refund due as cancelled "
" The car hire was cancelled and a refund should have been processed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by STEVEN - 17 October 2018
" q "
" q "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by WILLIAM - 08 October 2018
" Over all good "
" I dropped off at 7am. Their office and counter were closed and it was difficult to find the key box. Drowsy at 7am!!! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
DINARD, FR - Reviewed by WILLIAM - 06 October 2018
" Was unaware of the 500 euro deposit untill collected car "
" Not happy my 500 euro deposit has not yet been refunded to my account 3 days after car was returned and is still pending so unable to use that money for myself "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by HOWARD - 06 October 2018
" Good value car hire. No hesitation in recommending. "
" Everything went smoothly. There were a few extra bruises on the vehicle than had been noted. Reception staff advised us to check round vehicle and note/photograph anything extra to their inspection.... this we did and return handover was comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by AHDY - 03 October 2018
" Car is clean and in good condtion "
" Quick and efficent staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 25 September 2018
" None of the above is your fault but what you should do is insist that YOUR customers get the class of car they order and suggest that pre-bookers are handled by a dedicated desk. I incurred a great deal of stress by the delay,missing our apartment reception,and 10 days of driving a vehicle I detested. "
" I waited in the queue for 1hr 20 minutes causing us to miss our apartment reception deadline. No separation of pre-booked customers so had to watch staff selling car/insurance etc. to unbooked customers up to 15 minutes each. Staff drifting around with complete lack of urgency. If they were expecting a surge they should have manned accordingly, none of the other 5 or 6 Hire Company desks took more than 10 minutes to clear their customers. The staff member who served me was polite and friendly but tried to sell me their instant excess refund cover even though I told him I had already paid for your excess refund policy. Finally, although I booked an Opel Corsa or equivalent I was given a much larger Opel Crossover vehicle which ,whilst virtually new , looked horrible, drove like a tank, and was awkward to park. It thoroughly spoilt our holiday as I hardly wanted to go anywhere in it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PETER - 21 September 2018
" Ok "
" Too slow at check in. Why no special line for those who have already booked on line? "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
POITIERS, FR - Reviewed by ANGELA - 20 September 2018
" great service will use again "
" the service was very good and it all took about 10 mins which was fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by TINA - 19 September 2018
" We arrived at Paris CDG quite late, 10pm, but as we had arranged. The car for 6 people was not ready and still had to be cleaned. After waiting over half an hour, we had to ask for another car as we were driving to accommodation over an hour away where our guests had to stay up for us arriving. This alternative car was smaller and too small for 6 adults, especially as 2 of the adults were elderly and limited in movement. This car also had an almost empty tank of fuel. Returning to the desk to complain, we discovered that the original car was now ready so we took that. We left over an hour after arriving at the desk This is really poor service and we would expect some recompense for all the inconvenience this caused us "
" We arrived at Paris CDG quite late, 10pm, but as we had arranged. The car for 6 people was not ready and still had to be cleaned. After waiting over half an hour, we had to ask for another car as we were driving to accommodation over an hour away where our guests had to stay up for us arriving. This alternative car was smaller and too small for 6 adults, especially as 2 of the adults were elderly and limited in movement. This car also had an almost empty tank of fuel. Returning to the desk to complain, we discovered that the original car was now ready so we took that. We left over an hour after arriving at the desk This is really poor service and we would expect some recompense for all the inconvenience this caused us "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
AVIGNON, FR - Reviewed by SALLY - 19 September 2018
" I have had good experiences with Auto Europe in the past but I would never choose Avis again as it is not the first time I have had a dirty car. "
" First car I was given was automatic. Second car did not have the GPS that I had pre-ordered. The car had quite a few dents. It stank of cigarette smoke. Car was very fuel efficient however. Most clients were having to come back to the service desk because there was something wrong with the car they had been allocated. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LILLE, FR - Reviewed by PAUL - 15 September 2018
" very efficient "
" Couldn't ask for better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by GARY - 14 September 2018
" Best hire car we've ever had ! "
" Great service, great car and no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DAVID - 07 September 2018
" Always had a stress free service from Auto Europe, and will continue to use them. "
" I am extremely happy with the service Auto europe have provided on all occasions so far. They will continue to be my go to car hire company, in fact I am already looking to auto europe for my next trip. Cannot thank them enough, when on my last visit and late for a flight, I thought I had left my phone in the car. Two staff members at bergerac, responded quickly to retrieve and search the car on my behalf. I made the flight, phone in hand. Always had great, stress free service from the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JULIAN - 06 September 2018
" N/A "
" No screen wash Vehicle had not been cleaned inside. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 2
AVIGNON, FR - Reviewed by XAVIER - 05 September 2018
" I would like a days hire cost refunded to me from Avis and would appreciate your assistance in recovering this. "
" The staff would not allow collection of the vehicle until the exact booked time, even though cars were available. They were generally not customer friendly. The car broke down after one hour with electronic problems stating that the car was broken on the dashboard. Upon calling Avis 6 times a repair truck came and took the car away after 7hours, following which I was not called back twice by Avis to arrange a replacement car. I called Avis the next morning and was told I had to go back to Avignon personally to collect a replacement car - meaning a 3hour round trip and essentially being without a car for 24hours. During this period I had to cancel a dinner appointment and a planned village tour visit. Overall I feel Avis has a terrible customer service. A replacement car should have been brought to me and swapped for the broken one simultaneously. No apology was given nor offer to reimburse the lost day. Zero stars. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by GOPAL ANAND - 04 September 2018
" Very competitive pricing. The booking should give details of the cover taken, in terms of excess etc. "
" Excellent service.. Excellent drop off service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by HEATHER - 02 September 2018
" Great customer service. Will recommend Auto Europe to my friends. "
" Lovely friendly staff at Lyon Airport pick up office. Customer care excellent. Would only book with Avis now as they were so professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WILLIAM - 31 August 2018
" Overall good, but collection could be slicker. "
" Picking up the car took a long time, seemed to be an issue with the softwear and took a long time to process the customers. The drop-off was excellent, very efficient indeed. Car was not overly clean, but acceptable. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by DHEERAJ - 30 August 2018
" Very quick service . No hassle . "
" It was great experience, good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by JAMES - 30 August 2018
" I was really pleased with the actual booking and car experience with Avis and booking through Auto Europe. However, prior to booking this vehicle I made another booking through Auto Europe which I cancelled. The money was taken out of my account straight away and I have yet to receive a refund despite this being over 3 weeks ago. I was told i would receive the refund after 7 working days which hasn't been the case. I am currently seeking advice from solicitors about how best to begin a formal challenge to get the money from the cancelled booking back. Auto Europe shouldn't offer flexible cancellation policies if they cant reimburse the money quickly, people rely on this money for holidays. "
" Avis were helpful "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by DEAN - 29 August 2018
" Please review my comments as l would be interested to know whether breakdown cover was included on the additional policy l purchased from Auto Europe? "
" Disappointing, on pick-up l was served by Jerome the customer advisor on the Avis desk, he advised that breakdown cover was not included in the agreement and costing me an additional 80 euros despite having taken out an additional insurance policy with Auto Europe? I was also informed that the fuel gauge was faulty and was only registring 3/4 of a tank of fuel. This turned out to be untrue as when l filled the car up the fuel gauge registered full. I subsequently returned the car with 3/4 of a tank and was was again served by Jerome who tutted at me and denied all knowledge. The car also had alloy wheel damage and scratches on both passenger side for handles. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NIORT, FR - Reviewed by GEMMA - 29 August 2018
" I'm not convinced I got the best rate in the end and felt booking direct with Avis may have been cheaper?? I also don't feel the excess cover clause was clear at the time of booking. So when Avis made me sign a £1000 excess contract I was concerned I wasn't covered. I had to go back and read all the small print to understand that the cover was with Auto Europe not Avis. The information was there but I felt it could have been made clearer when I was making my choices. "
" Lady in Niort (Rue de la Gare) office very efficient and helpful. Was very easy to collect and drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JUSTIN - 28 August 2018
" I'd still say our two Auto Europe Avis bookings have been good. Good new cars, appreciate no hard sell for extras at airport. Staff very polite and helpful especially the male counter staff at Bordeaux. Shame about the duke overcharging. "
" The pick up was excellent. Very helpful counter staff and car collect person. However we feel ripped off on fuel. I have just found I've been charged EUR81 for 2/3 tank on a small 1 LT car. No email - just on my bill. There was only one fuel station en route to the airport during last 20 miles - and that was hard to spot due to roadworks. Although I understand return full policy and expect a higher rate since failed to fill this feels exploitative and spoiled an otherwise very good experience . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MICHAEL - 28 August 2018
" Not sure we were given accurate info about pick up/ drop off , incurring us a Euro 40 taxi fare. "
" Good service, but puzzled why we were told by AutoEurope that there was no collect / drop off facility at Avignon Airport on Saturdays, when there was an Avis desk open and people appeared to be booking cars from the Airport on arrival. We also arranged drop off at Avignon Airport when we collected the car ftomAvignon TGV station. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by MATTHEW - 27 August 2018
" Disappointed again car mitvready on arrival and emded up with substitution. Feedback never followed up. Just ticking a box! "
" Car not ready on arrival. Threatened with having to pay for whole car if i did not take out their insurance and it gotbso much as a scratch. Car was smaller than I paid for and did not fit all our luggage so my kifs had to have puschair across their laps on two 3 hr journeys. Car covered in damage. Faulty parking sensors suffered for whole hire (2 weeks) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AVIGNON, FR - Reviewed by DENISE - 26 August 2018
" Efficient friendly service "
" Excellent service. Very good car. All very friendly and quick. Easy to return car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 26 August 2018
" Value Easy Great range of vehicles "
" Very easy Great value great choice Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAULINE - 25 August 2018
" Was informed the car was equivalent size to a Peugeot 2008 but the boot size was smaller. "
" Happy with everything except the size and make of car, I specifically researched a car with a big enough boot to take all the luggage but was given an alternative car with a smaller boot. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GARY - 24 August 2018
" Auto-Europe were brilliant, easy to contact, understanding and happy to help. Would definitely use again. "
" Our Avis agent at Lyon was professional but clearly unhappy about something. I suggest that frustrations, professional or otherwise should be better hidden from customers. Avis had queries over our booking unfortunately involved a call to Auto Europe at the desk, The Avis agent was hostile towards the AutoEurope agent over the phone. For example, the Avis agent refused to offer his name, and later remarked to us that he, 'no longer wanted to speak to that man'; not really what a customer needs to hear. Again, I think he was having a bad day. We got our car and child seat, so from that point of view, all good, just unfortunately was all conducted under a cloud of frustration from the Agent. My gut tells me it was something to do with the fact that our booking was an Auto-Europe one rather than AVIS, but that's just my opinion. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by R - 21 August 2018
" See above "
" Excellent service, very pleased with the car. Only issue was the length of time it took to drop off the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
DINARD, FR - Reviewed by PETER - 19 August 2018
" Autoeurope were fine, just won't use Avis again. "
" Unfortunatly recieved 3 speeding camera fines after 3 weeks driving. Avis charged 35 euros for EACH one just for their administration costs. Other hire companies I have used before have never done this. very dissapointed with this profiteering by Avis. Car also did not run smoothly. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LIMOGES, FR - Reviewed by RICHARD - 19 August 2018
" Who recommends car hire providers to friends? "
" Who recommends car hire providers to friends? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by RONALD - 16 August 2018
" For anybody going to Tours airport France, I would certainly recommend them. Staff really 'on the ball'. "
" Information and instructions were very . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 15 August 2018
" Desk staff were very good on vehicle replacement. "
" 1st car offered had major rhs front tyre defect - unroadworty! On return car had slight mark on bumper and a scuff in lhs front wheel? Given price to repair at €850 that is completely unacceptabe, both repairs would cost €100 max!!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIMOGES, FR - Reviewed by DENNIS - 15 August 2018
" Overall a good experience with no problems whatsoever . "
" Nice clean vehicle with good sat nav in English.A good experience will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by PREM - 14 August 2018
" Very happy with the Car that was provided. Staff at the counter explained the whole procedure very clearly. Will hire again in future from your company. Thanks for your help. "
" Kind /Polite & helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by HARRY - 14 August 2018
" Quite straightforward. "
" Everything was fine except the car was supplied with visible large scratches which is rather disappointing on a premium/prestige vehicle "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by ALISTAIR - 13 August 2018
" Very efficient "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by CRAIG - 13 August 2018
" Booking etc was the easy bit "
" Avis desk at Nice is always undermanned. The queuing is so much longer than other companies "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RUSSELL - 11 August 2018
" Very happy with all transaction. "
" It was efficient, other companies are as well. I choose by best value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VALERIE - 09 August 2018
" The car was good though ! "
" The queue for pick up was too long. I waited an hour and therefore left Nice airport at 11pm. The return was slow as only 2 staff members for 2 long queues of staff. Some people were leaving before check to get flights. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANNETTE - 08 August 2018
" Cannot comment as no direct interaction with Auto Europe. "
" Very slow check in, waited over 30 minutes before it was our turn at the desk. A/C in car did not work, outside temperatures of 35 degrees made for a very uncomfortable driving experience. I chose Avis over other, cheaper hire companies as I thought they had a good name but poor check in experience coupled with broken A/C means I will not go with them again. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BERGERAC, FR - Reviewed by VAL - 07 August 2018
" Everything went smoothly, and the car was the right and good one for the purpose. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MAURICE - 06 August 2018
" We requested a Garmin or Nuvi but they insisted that the car navigation was same. Well, it is garbage and kinda ruined our trip. They put all functions in one knob and you can't find services, nor directions, a least if they gave you an instruction manual because you can't even google cause you dont know what make it is. A one week road trip from Paris to Manaco and back and around countryside could have been so nice if they just would have given us a Garmin. "
" The vehicle has a problem with gear locking when you tried to go up a hill - bad. The car navigation sucked and made for lots of frustration and taking us to wrong place. Give me a good Garmin anyday. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LIMOGES, FR - Reviewed by NIGEL - 04 August 2018
" Good all round experience. "
" More economic options through other agencies. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by CHRISTOPHER - 02 August 2018
" Although I purchased extra protection cover through Auto Europe, Avis still tried to sell me additional cover! Having been an Insurance Broker for 40 years I was unimpressed!! "
" Due to a technical error my contract had been cancelled by mistake during the hire period by Avis. I received a phone call during our holiday to inform me of this and that everything was ok and they would sign up a new contract on my return. This left me feeling a little nervy as to the validity of my purchase. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by YAT HANG - 01 August 2018
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by LEONARD - 31 July 2018
" Next time I go to France I will use Auto Europe for the complete hire. Your customer service is superb! "
" Ordered an automatic and paid over £630 for it! The car supplied was an estate car one size bigger than I had ordered! The car lasted 2 days before the plastic/rubber piece under the wheel arch that protects the engine fell off and got caught up in the wheels so we had to pull it off! Avis sent out a Mechanic who told me to take car to office in Beziers to get a replacement! Did this on the Wednesday and were supplied with a manual Renault Clio, 2 sizes down from original supplied! Asked if they could change it for an automatic, they refused, so asked them to get one for 5 days later, also refused! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LYON, FR - Reviewed by ANDREW - 31 July 2018
" Not hugely impressed. "
" Unhelpful, surly checkin staff. No one around to check the car back in. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOURS, FR - Reviewed by FREDERICK - 25 July 2018
" 150+ EUR for a 26 hour rental is not good value for money "
" simple check-in / drop-off conveniently located beside station. Staff very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by NIGEL - 24 July 2018
" hopeless customer service, no contact after complaint, no refund as yet. VERY POOR "
" Complete failure to provide car. AutoEurope failed to pass on basic details such as address and driver licence and Avis closed early and did not leave a key for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by ANDREW - 19 July 2018
" All good - would use again for sure "
" Slight pressure to upgrade during pickup but overall very friendly helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 17 July 2018
" Good "
" Helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by RICHARD - 16 July 2018
" All straightforward "
" Very quick collection this time and supplied with a new car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by WAYNE - 15 July 2018
" I would have no hesitation in recommending Auto Europe . "
" From pickup to drop off very very easy, good car ,efficient service no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DAVID - 13 July 2018
" xx "
" Very expensive. I have since discovered that the Leclerc supermarket chain are hiring cars at approx one third of the cost and so I'll be using them in future. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JOHN - 11 July 2018
" Overall very easy to navigate the website and the booking arrangements and with instant response and instant payments, I had no problems in arranging my car hire. Thank you "
" Friendly, helpful staff. Very good quality vehicles. Pick-up and drop-off very handily 'at the airport'. Will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by TIMOTHY - 10 July 2018
" I have often used AutoEurope and value the confidence I feel being able to get insurance and having the ability to speak to someone (in English) should I have a problem. "
" The AVIS representative was very helpful explaining the operation of the vehicle which had some features which were new to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by STEPHEN - 10 July 2018
" No comment "
" We paid for a Volkswagon Golf or similair. We ended up wit a Volkswagon Polo. When we booked we paid for a medium sized vehicle Golf, Focus, Duke or similair. I will be contacting my credit card company to persue this matter further. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PRZEMYSLAW - 05 July 2018
" will definitely book again. great experiance "
" prompt pick up and drop off. nil issues "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KENNETH - 02 July 2018
" Website easy to navigate, however it's practically impossible to contact your people by phone - just goes on to hold and then cuts off "
" Main problem is that on a Saturday more counter staff are needed to deal with the arriving passengers. My flight was delayed so the counter staff were only needing to process passengers from my flight. There was only one member of staff on duty and although he worked as fast as possible, with 4 people in front of me, I was waiting for around 30 minutes and that is unacceptable. The hand back on the Tuesday was very fast and two members of staff were present - really require at least this level of staffing on a Saturday too please. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MICHAEL - 28 June 2018
" Terrible. Totally unacceptable 1.5 hour wait to get the keys. "
" It took 1.5 hours to get the keys. There weren't even that many people in the queue. Avis was totally dis-organised, customer service was the worst I've ever experienced. In the adjacent Europcar counter, people were flying through. Will never use Avis again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MONTPELLIER, FR - Reviewed by PAUL - 27 June 2018
" Easy to book plenty of choice "
" Friendly staff helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MARGARET - 23 June 2018
" Generally all good, felt a little 'rushed' at the collection point. The young lady was lovely, but spoke very fast, and it wasnt totally clear what i was signing for on the computerised forms at the desk. This may be me, not as quick as the young ones. The car was fine, but unsure if it had been checked thoroughly, as the fuel gauge read slightly low, and there was an empty box in the glove compartment, also Starbucks tissues! On return, we were checked in, in reasonable time, and asked to put information onto the checkers phone - very hard to do in the bright sun, but she entered the info for me. which was helpful. "
" Generally all good, felt a little 'rushed' at the collection point. The young lady was lovely, but spoke very fast, and it wasnt totally clear what i was signing for on the computerised forms at the desk. This may be me, not as quick as the young ones. The car was fine, but unsure if it had been checked thoroughly, as the fuel gauge read slightly low, and there was an empty box in the glove compartment, also Starbucks tissues! On return, we were checked in, in reasonable time, and asked to put information onto the checkers phone - very hard to do in the bright sun, but she entered the info for me. which was helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by JOHN - 23 June 2018
" See 3 "
" Everything went according to plan. The only small complaint I have is that road from the drop of point to departures was rather rough for wheeling cases but this would apply to all the car rental companies at Bergerac. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JAMES - 15 June 2018
" Overall, good price. Very quick processing at the counter by polite, friendly staff. One word of warning: check EVERY part of the car before accepting it and take photographs. "
" One slight criticism: the car had not been washed and had also been passed off to me as having no scratches etc. After wiping away dirt and dust, I found four significant marks which meant that I had to go back to the office, queue for 20 minutes then go through the process of confirming the pre rental condition of the vehicle. Overall I was delayed by an hour because by then, the traffic had built up! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by DIANA - 20 June 2013
" Very helpful, unlike Avis "
" Totally uninterested in deducting the incorrect extra charges - airport service fee & overcharged 2nd driver - said that should be sorted out with Auto-Europe and I hope it will be "
ST RAPHAEL, FR - Reviewed by PETER - 07 June 2013
" As usual great price "
" Good service "
NICE, FR - Reviewed by IAN - 03 June 2013
" Good service, value for money and easy to deal with. I would use again and recommend to friends. "
" Although the car was not ready for us at the pick up point we were allocated an upgrade so happy overall. Otherwise pick up and drop off were good and we got value for money. "