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BARI CAR HIRE REVIEWS
Car hire reviews in Bari
Boasting a prime location on the sun-drenched Adriatic Coast, the port city of Bari is a must for anyone exploring southern Italy. With its lovely old houses and several magnificent churches, the picturesque old quarter (known as Bari Vecchia) is an inviting maze of narrow streets at the end of a beautiful peninsula. The main attraction here is the San Nicola Basilica, which was originally built in the late-11th century to house the relics of St. Nicholas. With its important vestiges of original Norman ornamentation, San Sabino Cathedral nearby is another of the city's architectural gems. Built in the 13th century and later converted into a palace, Bari Castle today houses a fascinating museum and regular art exhibitions. Take a stroll along the seafront promenade to watch the fishermen unload and sell their catch before buying some locally-made handicrafts for family and friends back home in the pedestrianised Via Sparano shopping precinct.
With your car hire in Bari you can visit the nearby town of Altamura with its ancient walls and magnificent cathedral before heading south-east to see the well-preserved Roman remains of Egnazia. Auto Europe will get you there in style, offering a vast range of high-quality vehicles from low-cost runarounds ideal for city sightseeing to sumptuous SUVs and convertibles designed for exhilarating road-trips around Italy's idyllic Apulia region. With Auto Europe you can choose from more than 28,000 pick-up locations in over 190 destinations, including downtown Bari and the city's Bari Karol Wojtyła airport named after Pope John Paul II. For peace of mind, take a look at what others have to say about their recent Auto Europe rental in the Bari car hire reviews section below.
AUTO EUROPE BARI, ITALY Car Rental Reviews
Average Rating for Auto Europe Bari:
BARI, IT - Reviewed by TIMOTHY - 19 September 2025
" Excellent value for money & easy process throughout. Very much depends on the hire car company locally however, as our experience in Sicily last year was the polar opposite of our experience in Puglia. Would definitely recommend using Goldcar. "
" Excellent experience throughout. Reserved a Ford Focus Estate automatic & received a Skoda Octavia Estate automatic which was essentially an upgrade. Best hire car except outside of the USA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARK - 19 September 2025
" Dropping the car off was fast and easy. Picking the car up was horrendous. Over an hour in a queue that wasnt that long, each collection apart from my own took way too long. I'll avoid europcar next time, this was awful. "
" Booking with Keddy was easy and I had all the details needed. No problem with the handover to europcar either. They had all the details they needed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by KEITH - 17 September 2025
" Great value for the price, excellent staff tidy and clean care. Highly recommended "
" Excellent customer service at the desk and when car was picked up. car provided was clean , everything perfect. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by STEPHEN - 12 September 2025
" Good "
" Generally ok in all departments.computer system down when car returned and ticketed queueing system not too clear "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by KAREN - 07 September 2025
" Lovely car but dirty carpets and windows on the inside and NO WATER in the washer bottle! "
" Adding another person to the drivers list should be available on booking the original booking so you know the cost. And it should not be so much to add an additional driver! It was very expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by DAVID - 25 August 2025
" Good service "
" Excellent service only problem with the car a warning ⚠️ light kept coming on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARTIN - 23 August 2025
" No further comment "
" Much better now that pick up/drop off location has been moved closer to terminal "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by FRANCESCO - 22 August 2025
" Negative "
" No contact at all "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 20 August 2025
" I was disappointed by the very long delay. Extra counter staff would have been very helpful. Insurance cost was as much as the car hire. Clearly too much profiteering going on!! "
" The pick up at Bari airport took as long as the flight from Gatwick to Bari! It's not acceptable to wait over 2.5 hours to pick the keys. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JETTE - 20 August 2025
" n/A "
" N?A "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARI, IT - Reviewed by CHRISTOPHER - 14 August 2025
" They were great, complete opposite of Easy Car Hire in Pisa "
" They were excellent, stayed open late for our arrival and super-easy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by BRUCE - 12 August 2025
" A great experience overall, which is unusual for car hire "
" Very easy process and professional staff at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by STEVEN - 07 August 2025
" Clean, new car, professional and courteous staff. Good communication. "
" Clean, new car, professional and courteous staff "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by ANTHONY - 04 August 2025
" I have just submitted a request to your Customer Services for a refund of the insurance we purchased from you at the time of booking, which Autovia told us was worthless and would leave us exposed financially. If I receive a swift refund for this portion of the payment we made to you, I will consider revising my review. "
" Below average assistance at collection and drop off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BARI, IT - Reviewed by RICHARD - 22 July 2025
" unlikely to make this sort of recommendation "
" The car wasn't as ordered and not in great shape with small damages all over. model, size and suitability were great though. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARI, IT - Reviewed by MICHAEL - 21 July 2025
" The drop off on car rental return went well, the employee was very friendly and helpful. "
" After waiting 1 hour 30 minutes in a cramped office with about 15 people we eventually were handed the keys to our car. The car we were allocated had not been washed or had an interior clean, the rear warning triangle along with its case was left on the rear seats. I was not prepared to wait another hour wait to be seen regarding the state of our car, but informed AutoEurope about it by telephone. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BARI, IT - Reviewed by LAURA - 15 July 2025
" Easy to book. Good alternative to other car rental search engines/websites "
" The car drop off should be better sign posted as the drop off location has now been moved to a new parking lot/ sarebbero possibile aggiungere della segnaletica per indicare dove lasciare l'auto a fine noleggio visto che vi siete spostati nel parcheggio nuovo "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by PAUL - 15 July 2025
" Not happy with your partner you chose to represent you "
" Car was not up to what I thought it would be....I was expecting a Jeep....didn't think the replacement car was satisfactory...only of a quarter of petrol in the tank....glove compartment was full of empty water bottles The pick up point was not easy to find as there were no signs with directions and definitely not on tge airport site as advertised. No hand over when I eventually found it.....just given the keys "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BARI, IT - Reviewed by TERENCE - 04 July 2025
" Great Staff and Service! "
" Great Staff at Drivalia . Been hiring cars in Bari for 20 years and they are honestly one of the best i have used! Great Staff always pleasant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 27 June 2025
" All the hands on experience wa with the Eyropcar Hire stafg "
" None, however the staff at Euripcar Hire desk were very friendly and most helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by KRZYSZTOF - 27 June 2025
" Same as above it's simple..when you collect the vehicle you have to walk 10 minutes to where the car is located so although car rental is in the airport car is located far away. Secondly when the provided car the sheet showed 5 marked damaged on the vehicle and when I inspected it with a proof of video camera the car had 25 damages, scratches etc...this is fraud and they state car has 5 small damaged yet when you arrive it's has 20 more damages that are not on the form so they are liars. Avoid and wouldn't use them again. "
" It's simple..when you collect the vehicle you have to walk 10 minutes to where the car is located so although car rental is in the airport car is located far away. Secondly when the provided car the sheet showed 5 marked damaged on the vehicle and when I inspected it with a proof of video camera the car had 25 damages, scratches etc...this is fraud and they state car has 5 small damaged yet when you arrive it's has 20 more damages that are not on the form so they are liars. Avoid and wouldn't use them again. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by JEFFERY - 25 June 2025
" The car was fine and the drop off was fairly easy but the collection was not... you were so busy it was not easy at all. "
" We had to wait 3 1/2 hours at Bari airport to collect our documents as it was very busy and you did not have enough staff on hand. PLEASE LET ME KNOW WHEN MY €800 will be refunded . The manat the drop off said it would happen automatically within a few days...is this correct ? "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by FRANCES - 23 June 2025
" Pleased to use them. "
" On site easy to find and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHRISTOPHER - 21 June 2025
" Did what it said on the tin "
" All went well with no problems other than an initial failure for me to find the car. A GPS pin solved the problem "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MAREK - 14 June 2025
" Good overall "
" Good overall "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by KENNY - 14 June 2025
" Overall experience from Auto Europe was very slick. I am currently awaiting on the settlement of the claim for the replacement tyre so can only recall comment on the overall experience once this claim has been settled. Hopefully the payment of the claim will be just as slick as the rest of the process. "
" Check out and drop off were very efficient. However I unfortunately had a tyre puncture on the second day. I had to change the wheel myself, and drive to the nearest Hertz Office (Monopoli). I then had to drive to a separate garage to check if the type could be repaired (it couldn't) and then had to wait on a mechanic to drive us back to the Hertz Office where I then had to wait for a replacement car to be provided. This office only had Panda cars available which was not big enough for our group hence I had to then drive to Bari to pick up a larger car. Altogether this took up a whole day of my holiday and it appeared that the overall service from Thrifty/Hertz was disjointed/unstructured/not customer friendly. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JONATHAN - 08 June 2025
" Couldn't fault the experience. "
" We always choose Sicily BY Car. We fly into Bari airport a lot and they are by far the best company we have used at the airport. The staff are always friendly and they seem to have the shortest queues. I seemed to have been upgraded to a very nice Seat Ibiza which made a lovely change from the usual Fiat Panda we get. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANTHONY - 08 June 2025
" Very poor "
" We had a puncture and Itaycarrent gave us extremely poor support and service. They initially sent the recovery vehicle to the wrong address and kept us waiting in the side of a motorway for 3.5 hours. It was dark when the second recovery vehicle arrived. They then charged us for two recoveries. I shall not be using them again and will tell my friends not to use them. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BARI, IT - Reviewed by TEJINDER - 08 June 2025
" Overall, average. Car drove well however "
" There was no one there to accept the car for the drop off. We kept waiting but had to leave as our check in time was approaching. We had to finally leave the keys with the hire staff at the counter so not able to talk about the condition of the car! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BARI, IT - Reviewed by CALUM - 03 June 2025
" Nice car, great value. No complaints "
" Nice car, great value. Slight delay in picking up the keys at airport, due to customer in front taking a long time. But I was lucky the queue was only 3 deep. Drop off was easy also. A very good experience with Drivalia "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by BRETT - 02 June 2025
" very good all, not problems picking up or returning "
" simple and straight forward, very easy. Just a shame the Fiat 500 was not available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by FIONA - 31 May 2025
" I would never use Auto Europe nor Gold Car again, and seriously advise others against doing so. I was left feeling very frustrated and completely scammed, but with no choice than to pay for their insurance and for an additional driver it total £350 for a fiat panda for 6 days ....... iniquitous. "
" "Auto Car Europe's full damage and theft protection" is an absolute scam. I was charged a further 244.98 Euro's by Gold Car, as they said the insurance I purchased did not cover damage or theft. And in addition E 9.95 for an additional driver per day .... iniquitous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BARI, IT - Reviewed by JOHN - 26 May 2025
" Auto Europe are satisfactory. Would help with a little more knowledge of the hire companies on offer. "
" Long walk to Locauto pick up place with luggage from airport. (Furthest of all rentals.) Amazed car did not have reversing camera. Some staining on rear seat. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by ELIZABETH - 24 May 2025
" Good experience overall "
" Very efficient drop off service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by MICHAEL - 11 May 2025
" Usual good experience of AuoEurope comms and pricing. I had to claim for damage (windscreen) so let's see how the Full Protection cover works out. "
" Efficient service at pick-up. Good car in good condition. Drop-off details not clear which resulted in wasting time trying to find the drop-off point. This was probably due to airport building work but clear instructions should have been given "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BARI, IT - Reviewed by RONNY - 04 May 2025
" Great car and service "
" easy pick up and drop off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 22 April 2025
" Very good, although better, more accurate information regarding the requirement (or lack thereof) for an IDP would be beneficial. Auto Express should know whether the rental firms they deal with require an IDP or not. "
" All staff were friendly and welcoming. Transfers to/ from the airport were efficient and took about 10-15 minutes. The car was as described, in excellent condition, and came with modern features. e.g. Android Auto, parking camera, parking sensors, lane monitoring, etc. Paperwork / admin took longer than expected (about 20 minutes, even though I had everything to hand), and required signing a document at lease seven times. The fuel tank wasn't quite as full as claimed. Returning the vehicle was smooth and efficient and no problems were encountered. Exceptional value for money, although I did book a couple of months in advance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARCO - 24 January 2025
" All good "
" Just i waited too long 1/2 hour to the desk, 3 people in front of me just one staff working. An other member of staff arrived and served me. All the members of staff very polite and professional a bit too pushy trying to sell there own insurance. I suppose were doing there job. Overall all good. Regards Marco "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 10 December 2024
" Not impressed with Autoeurope - only use to get best deal, though prefer Rentalcars.com. "
" Sicily by Car is OK when compared to most others at Bari/Brindisi airports. Standards are not high, though. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BARI, IT - Reviewed by MARTYN - 29 November 2024
" N/A "
" Not enough staff at Rome office "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAMIE - 03 November 2024
" Always the best and most reasonable prices and choice of cars and would not bother using any other company! "
" Great company that were super fast and efficient and we got in our car very quickly! Would definitely use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 03 November 2024
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by IAN - 02 November 2024
" All very good "
" All very good except the distance of the car plot from the terminal. Long walk for someone who is disabled. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANNA FRANCES - 31 October 2024
" Al good, no hassles "
" Car was fine. Pick up and drop off was efficient. Insurance is expensive but how much is peace of mind worth? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANDREW - 28 October 2024
" I would choose rental plus every time "
" Rental plus was amazing to deal with. 5 stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by FAUSTO - 26 October 2024
" Overall negative but not Auto Europe's fault. There is a clear scam taking place with the loan companies making more money on the insurance and fictitious damages claims than on the car loan itself. More transparency would be welcome. "
" This is a budget organisation that fails to hide it. The car was more or less as described and good value. However the drop of location signposting is misleading and a not insignificant walk with bags. The overzealous assessment of the vehicle is designed to find any fault no matter how negligible to charge the client - stone clips are sought with a magnifying glass and minor wear and tear scuffs of the wheels etc - I presume they are on a commission. I was charged €50 for some nonsense (+€40 admin fee - what admin?!). I will not use Noleggiare - better named Non Noleggiare- again. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BARI, IT - Reviewed by KAREN - 26 October 2024
" Would be handy if they put the car running system into the language of the people picking it up so you can connect your phone for sat navs quickly when your leaving after pick up and all old connected phones deleted "
" All happened smoothly staff pleasant and efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by RICHARD - 19 October 2024
" Easy to research, compare costs and book a hire car "
" Easy collection with no upsell of insurance etc. Difficult to find a parking spot for drop off, this could have been a smoother experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by COLETTE - 19 October 2024
" I have used Auto Europe on and off for about 14 years, mostly in Ireland and can honestly say that on every occasion the experience has been an excellent one. The car rental companies used have all had good staff and the cars have been in good condition and value for money. I will continue to recommend Auto Europe and will be the first place I go to for my next car hire "
" Whole process very straightforward. Staff in the office in the airport friendly, efficient and helpful explaining all the paperwork and conditions. It was about a 350m walk to collect the car keys and car. Simple handover red triangle missing but a replacement provided immediately. The car was clean and a very comfortable model and drove very well. The only slight issue was that it was not made very clear where to return the car and keys. Not a big issue but necessitated a visit to the office inside the airport to find out first. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARK - 18 October 2024
" Disappointed that the vehicle was not ready at the allotted time and when handed over needed Add Blue which took a further 30 minutes of waiting time to get sorted, identifying the numerous numbers of scratches and blemishes on bodywork and wheels was a nightmare! "
" Disappointed that the vehicle was not ready at the allotted time and when handed over needed Add Blue which took a further 30 minutes of waiting time to get sorted, identifying the numerous numbers of scratches and blemishes on bodywork and wheels was a nightmare! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BARI, IT - Reviewed by TIMOTHY - 15 October 2024
" My experience with yourselves has been very positive "
" I was told they let the automatic car go because my flight was late and I was lucky that they had a manual left. It just so happened that a couple next to me were picking there automatic up with no problems. I asked them which flight they were on, it was the same flight as myself. They overheard this and proceeded to tell me that I had booked mine later than them. Disgusted with the lying more than anything else. I definitely will not use rental plus again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 10 October 2024
" Bari airport check in at Europcar desk was poorly organised with lots of disgruntled customers.Wait was over an hour Did not try and sell me their insurance but did say they could refill my tank at the end if I prepaid €80 ! I declined this and paid €36 doing it myself She did question if I needed an automatic but was made aware that is what I had booked. Limited directions given for car pick up Car itself was in good condition and gave me no problems "
" Long queue at airport desk causing cumbersome delay of over an hour. Drop off was much slicker and staff much more efficient and pleasant "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GILES - 06 October 2024
" Auto Europe you continue to be ace and amazing. I use you for every trip and you always come up trumps. "
" Picking up the car a faff, the car was located quite a distance from airport, the car wasn't ready and we had to wait. We were given a much larger car which didn't help with the very tight parking at our holiday destination. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by RICHARD - 06 October 2024
" need to have available airport trollies "
" returning the car not friendly at all "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by KEITH - 27 September 2024
" Very smooth paperwork and physical pick up of car less than 5 mins(though didn't receive email containing ) and easy and quick (less than 5 mins) drop and refund of security deposit "
" Very smooth paperwork and physical pick up of car less than 5 mins(though didn't receive email containing ) and easy and quick (less than 5 mins) drop and refund of security deposit "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by MICHAEL - 25 September 2024
" Always provides a great selection of cars with fair price tariffs "
" All went really well-no queues on pick up at the airport!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by LEE - 23 September 2024
" Auto Europe will be assessed on how they deal with this complaint. Maggiore in Napoli were rude, unprofessional and ignorant. They also conned me into signing for a 600+ euro repair on a scratch "
" Pick up desk in Bari Airport good. Walked out to hut outside to collect keys, just given a bay number. No one to walk around the car with, no paperwork to mark scratch on. No one available to talk too. Drop off a Napoli train station. Guy looked around car and noticed small scratch which I explained was already there. He stuck his phone in front of me to sign for dropping car off. Then explained he had charged me 600+ euros for the scratch and pretty much walked off ?????? Disgraceful behaviour and ruined our holiday at the end "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BARI, IT - Reviewed by ALAN - 22 September 2024
" Easy to use "
" Everything worked ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MAURO GIUSEPPE - 18 September 2024
" Very professional and helpful in any situation "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 17 September 2024
" used AutoEurope often, never had a problem. "
" At the checkin they tried to sell us a more expensive car as the one we booked supposedly didn't have Satnav. We didn't upgrade and it turned out our car did actually have one. The car itself was not clean and it developed some knocking noises in the steering system. When we had an incident we needed to call them but the office number didn't work and noone picked up thr phone at the airport office. We then googled for a contact number and got hold of someone, who told us they knew that the normal office number didn't work. When we gave the car back and paid for some damage, we were told we would get a receipt immediately. We are still waiting. Finally Maggiore charged us the same sum three times (rather than just once) and we're currently trying to get our money back. AVOID!!! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BARI, IT - Reviewed by HOWARD - 17 September 2024
" Auto Europe appears to simply be a booking portal , with no meaningful presence with either Keddy or Europcar . "
" Keddy was not marketed at either pick up or drop off points . Europcar is the brand that processed the rental ( they were under staffed , creating a long wait ) . The car was missing a rear wiper blade . Fuel policy was was onerous ( pay full return empty @ fuel rate higher than most service stations ). "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by JAMES STUART - 17 September 2024
" I've always found Auto Europe to be very clear and have used the service many times (three times this year, for instance) "
" Everything went very smoothly. Picking up the vehicle was super-fast, and the drop-off was quick too. The only minor problem was that the signage for returning vehicles to Budget at Bari Airpost was not entirely clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by ROBERT - 17 September 2024
" Good experience "
" Very quick and easy check in at the airport terminal then a short walk to collect the car Drop off was very easy as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by GARY - 16 September 2024
" Easy, easy, easy. Nothing more than an easy experience and good customer service. "
" If only all car hire companies were as efficient as Drivalia the world would be a better place. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EMMA - 16 September 2024
" Not pleasant with Goldcar. "
" Long wait. Car was not ready despite having being booked for 3 hours before (flight delayed and delay for luggage - had given flight details). Was told no cars available and they were having long delays. When eventually got car it was for a lower model than I paid for. Was told could wait for the model I paid for, but they had no idea how long it would be. Goldcar staff not apologetic at all, told me to take it up with AutoEurope as had booked the car through you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BARI, IT - Reviewed by JOHN - 16 September 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by SHAUN - 15 September 2024
" As above "
" Couldn't have the car we booked as it had come back filthy so she upgraded us to a SUV had to find it in the dark no assistance no one to check over vehicle dirty as well headlight out had to get it cleaned the next day greatly disappointed ☹️ "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 2
BARI, IT - Reviewed by DAVID - 11 September 2024
" Overall was OK "
" Mostly fine . The only thing to flag was the Ecovia counter staff discredited the waiver policy I had from yourselves saying it may not pay out and therefore I should take the Ecovia insurance . I declined the offer "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SIMON - 10 September 2024
" Easy to book initially, but the help line process is time consuming and not necessarily effective. Is the call centre outside Europe? "
" Good quick service - worth checking in online in advance! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by PAUL - 06 September 2024
" So so disappointing "
" I would not recommend your company at all.service are the service desk, on the phone and then by email was appalling. My compliant still hasn't been fully resolved. I lost the money for my booking, wasn't issued the hire car and offered no option to resolve the issue. Terrible terrible service and rude staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by SIMON - 03 September 2024
" The car was not what we ordered and filthy. It was also unsafe. And Auto Europe and Drivalia's service is entirely inadequate for supporting customers in trouble. It was a horrible experience that we have also been charged for. "
" We were given a dirty car - filthy on the outside it had litter left in it and was covered in muck and had a light odour of puke . It wasn't the car we'd asked for -it was from a manufacturer we've never heard of when we were expecting a Fiat. The car had multiple warning notices regularly appearing on the dashboard including the instruction that it needed servicing and we later learnt why. Half way through our trip the rear tyre exploded while we were driving on a motorway - this was a frightening and deeply dangerous incident and from looking at the tyre it looks like it should have been replaced a long time ago. we managed to get the car stationary on the hard shoulder . We have 2 young children and we had our lives endangered by driving in an unserviced car that was not fit to be hired out. Having reached the service number we managed to get the car towed but there was no provisions,care or concern for our family. We had all our suitcases in the car and we were being asked to get out the car on the hard shoulder of a motorway with our children so that the vehicle could be taken - There was no assistance for us - no taxi we could locate despite calling all the local companies we could find, and your company makes no provisions for the people renting the car - instead we are expected to make our way to your rental office somehow. We tried multiple numbers but couldn't reach anyone to help us, the UK and Italian offices were closed and the local offices just endlessly rang out. We ended up having to sit in the car while it was on the back of the tow-truck and get dropped at a service station by the tow-truck - which is unsafe, illegal and uninsured. The service and organisation is truly disgraceful - we were later told that your phone line wasn't working in Bari Airport so we were calling a number that didn't even ring anywhere. We were then charged for the repair of the vehicle that put our lives in danger. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BARI, IT - Reviewed by SIMON - 31 August 2024
" Great car, but as above, it would have been useful to have been informed that it was necessary to check in with Europcar. "
" I wasn't informed I needed to check in with Europcar, which made the process very confusing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BARI, IT - Reviewed by BARRY - 25 August 2024
" Stress free "
" Straightforward collection Helpful staff Good car Simple drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAMON - 22 August 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARIO - 20 August 2024
" Excellent service at the desk. "
" Excellent service at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by NICHOLAS - 16 August 2024
" Great! "
" Very easy, extremely easy to navigate and cost effective service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by ANDREW - 14 August 2024
" Overall ok "
" The staff were very slow and kept us waiting a long time. The car was very damaged and the damage was not detailed on the paperwork. We had to queue up again to get it detailed. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BARI, IT - Reviewed by PAUL - 14 August 2024
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by NEIL - 07 August 2024
" Auto Europe were fine - except that they deal with Noleggiare. I would not recommend Auto Europe while they have partners who are out to scam you. "
" The car was fine - but the pick-up arrangements were difficult - off-airport and the car was jammed between 2 others so I could hardly get it out - and in the 42C heat, I didn't have a chance to check the vehicle. The details showed it had 8 scratches, including 2 on the front. When I returned the car - people swarmed all over it, complained about the small amount of sand on the floor, then "found" another scratch on the front... I did not scratch the car, but had failed to take any additional photos before I took the car - for the reasons above. This scratch that they claim was new - was about 2 cm long, and they charged my credit card £200. It already had 8 scratches, which they obviously do nothing about... This is just a money making scam. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BARI, IT - Reviewed by GEOFFROY - 31 July 2024
" much easier than any other comparison site ;) "
" they were truly hassle-free, a dream start and finish to the holiday "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by DAVID JAMES - 29 July 2024
" Overall, I'd go with Avis again "
" Overall, it was good. When we picked up the car there was a warning light on that we only noticed after driving off, so it would've been nice for this to be highlighted before we left. Also, the QuickPass line was not clearly marked out at the counter -- we weren't the only ones to miss it. Drop off experience was great though, especial the polite, friendly and efficient Filippo or Philipo (apologies, I'm not sure the spelling) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by ANDREW - 25 July 2024
" Good service let down by the concessionary service. "
" We'd requested a VW Golf - we were told we were being "upgraded" only to find out it was to a smaller car with much smaller boot space. As we were a bus ride away by this point from the terminal we couldn't be bothered to complain. Next time, I'll be more careful. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARI, IT - Reviewed by NICOLA - 23 July 2024
" very positive experience "
" very smooth experience from picking up the car to dropping off. Very helpful staff and lovely little car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PAUL - 17 July 2024
" See above "
" I chose not to take out the extortionately priced extra insurance of €360 for a one week rental which equates to €18,730 Pa. I had no issues at all while I had the car but on returning the vehicle the operative could find nothing untoward based on the condition of car when I received it so he got down on his knees at the front of the car and ran his hand under the front bumper. He then announced that there was damage I.e a scratch under the bumper that was not recorded in his system. There was no external visible sign of anything wrong on the actual bumper to see and he said if I didn't have any proof that this scratch was there when I rented the car I would have the pay for the damage. I asked why would I take photos under the car to see if there was damage when there was no visible sign of an issue on the bumper. He said I should take photos of all parts of the car including this area to avoid such situations. He then proceeded to charge me €230 for the damage and said if I don't sign the form to accept that I had caused the damage then I would not be able to claim against any other insurance I may have. I had no choice but to sign the form accepting that I had caused the damage which I had not. I guess they got the equivalent if their insurance premium after all. Wouldn't surprise me f they pull this trick each time someone does not buy their insurance. This is extortion and corrupt and I will never use your services again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BARI, IT - Reviewed by CHRISTOPHER - 15 July 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CIARAN - 15 July 2024
" Easy to use "
" Very slow at check out desk. Waited over an hour in the queue. At one point one of the ladies went outside for a cigarette break whilst we were waiting. There appeared to be lots of issues with peopple picking up there cars. There weren't even that many people in the queue! "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by MATTHEW - 12 July 2024
" I also want to mention it wasn't very clear that the insurance I took out on the autoeurope website was NOT the rental plus insurance and they made this clear that we did not have insurance if anything happened and would have to pay and then claim back. "
" The car itself was fine. However, when we dropped the car off and the woman went to inspect the car (we had absolutely no damage) however she very conveniently went STRAIGHT to the manual door lock (the car was an automatic unlock) and highlighted to us that it was broken and we would have to pay for that damage unless we provided proof that it was checked before taking away (I am not sure who on earth would check the manual door lock!!). Luckily I had a photo of the side of the car and was able to show the lock. However it was quite obvious that they knew about the damage and not reported it so they could try make some money out of the customers. Quite sneaky and poor. The woman got very defensive and rude towards myself and my girlfriend. Overall very poor customer service and wouldn't recommend this company to anyone nor book with this company again for this reason. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BARI, IT - Reviewed by ROBERT - 12 July 2024
" No real issues. Car was a bit underpowered and didn't have water in the windscreen washer. "
" Overall a good experience but the woman on the hire desk tried too hard to sell me additional insurance. Also the hire desk is not very well signposted from the terminal. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by JOHN - 08 July 2024
" Overall very good at a reasonable cost. "
" The Fiat Panda hybrid had only 1500km on the clock and was in excellent condition, not the most powerful but it did ok for the two of us. There was quite a queue for pick up (so many e forms and signatures which take ages) the cars are parked a 10 min walk away (with cases in tow). But overall very happy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHRIS - 01 July 2024
" When we booked that car, we opted to go for a small lower end model, however upon arrival to collect the car, they did not have any of this particular model left with built in sat nav. By our surprise, we ere upgraded to a very high spec and high end vehicle at the same cost. Fantastic customer experience, great service. "
" When we booked that car, we opted to go for a small lower end model, however upon arrival to collect the car, they did not have any of this particular model left with built in sat nav. By our surprise, we ere upgraded to a very high spec and high end vehicle at the same cost. Fantastic customer experience, great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 01 July 2024
" Poor "
" They were closed when we got there "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by PANCRAZIO - 23 June 2024
" Love being able to compare agencies "
" Car pick-up was fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CAROLYN - 23 June 2024
" I have used autoeurope many times and always had good experience "
" Very helpful. Great car and good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EDWARD - 21 June 2024
" good website "
" very good car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BARI, IT - Reviewed by DAVID - 20 June 2024
" The off airport location wasn't great and further away than expected - but car was good and price was reasonable "
" There was only one person working when we returned the car and several people waiting. It was stressful waiting an hour to drop the car off when we were tight for time "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANDREW - 19 June 2024
" Extra charges once i arrived in italy "
" Had to pay another €175 insurance which i thought i had akready paid through autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BARI, IT - Reviewed by ROGER - 19 June 2024
" A very nice, almost new car. It is important to check a car thoroughly inside and out, before driving off. See comment above re petrol in tank. "
" There was less petrol in the car than was shown on the paperwork. We were meant to have a full tank. We pointed this out to the counter staff, who changed the record. Nobody came out to show us around the car before we left. The radio was playing very loudly, but we were not shown how to turn it off "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DEVAJ - 06 June 2024
" Pathetic experience ..had booked a 6-8 seater SUV so that all my family could travel together and we wouldn't have to separate ..when we reached Bari car rental agency Autovia they informed the car booked by us was broken down and not available and we would need to take 2 cars instead ..first why were we not informed before if the vehicle was not available , second we were worried about the second vehicle since the driver was not very comfortable with right hand drive so we took a big risk , third we paid much more for both the cars since a single SUV would have been much more expensive than 2 normal cars and the parking and fuel and everything costed us more and lastly when we contacted Auto Europe and informed them about our problem they didn't even provide us any solution or checked with other agencies if a similar vehicle is available and left us completely stranded ..infact AUTOVIA still helped us more ..so I don't think I would be ever booking through AutoEurooe again ..and I'm a very frequent traveler and a Hertz and SixT user and thought of using Auto Europe for the first time and if service was good woukd shift to them ..but totally unsatisfied "
" Autovia were helpful unlike Auto Europe he left us stranded without giving us any solution "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BARI, IT - Reviewed by STEVEN - 05 June 2024
" Very efficient and friendly and would use again happily. "
" My only issue was knowing which company desk to go to as this was not clear, once I found the right one everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 03 June 2024
" Would definitely use rental plus again "
" Beyond expectations , friendly team , good car , upgraded "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by GARY - 30 May 2024
" Easy to book, good rate, car and service. Happy "
" Great pick up and dop off experience. Skilled staff at Bari airport. Only issue was long queues on pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by GARETH - 21 May 2024
" No problems, easy collection "
" Simple and straightforward. Good clean vehicle however some very minor damage which hadn't been recorded before pick-up. Short walk from terminal and overall very satisfied. Will definitely use Rental Plus again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by IAN DAVID - 20 May 2024
" Excellent "
" Only negative was no water in the washer wiper. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JEREMY - 15 May 2024
" No on hassles, would use Auto Europe again "
" Very easy process. Car provider (Italy Car Rent) is a bit further from the terminal than is ideal but still walkable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by SHAUN - 15 May 2024
" Very disappointed to be charged €72.96 for fuel when we filled the car up on returning it. "
" I have just received the final invoice and noticed I have been charged €72.96 for fuel. The car was returned to Eurocar with a full tank. Please could you confirm how I raise a complaint to get my money back that I have been charged "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by TIMOTHY - 11 May 2024
" Please see above "
" Your staff at the drop off was rude and only concerned that as far as his records went i didnt have insurance. When i countered this his reply was well you dont have our insurance. I refused to sign the final signature untill he said thank you. Such a pity that the final impression of your firm is a rude sulk "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARK - 30 April 2024
" Good value and smooth experience "
" Car was new and although not the model shown it was similar. The car was very dirty externally but otherwise in very good condition "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by CLAIRE - 26 April 2024
" as above "
" when we arrived the person was not helpful at all in terms of showing us to our car, we eventually found it. It was dirty, the windscreen was so greasy on the inside we had to pull over and clean it, the petrol was only 3/4 full and clearly showed it was. The car stank of smoke and cigarettes, so we pulled over to find a smoked cigarette in the car!!! The guy at drop off was very helpful and polite and should be told so but all in all not a great car, will avoid Italy Carrent in future unless we can be assured this won't happen again, thanks, Claire "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BARI, IT - Reviewed by KARLA - 17 April 2024
" Best value for money for international car hire right now. Good offers. Have used Auto Europe before on numerous occasions and plan to do so again. "
" Really good value for money. But the car was quite old with high mileage. The brakes kept making strange noises. A hub cap was missing. The car probably needed a service. But otherwise everything was fine. The staff was efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by ALCUIN - 12 April 2024
" Auto Europe make the online process of comparison of rental providers easy - and the company uses reputable providers (with the exception, in my view, of Gold Car). "
" Delighted with the vehicle (Jeep Renegade), and Sicily By Car were as helpful and efficient in Bari as I have found them in Rome Fiumicino. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SONIA - 18 March 2024
" Happy with Auto Europa and have booked cars in the past. Unhappy with rental plus and wouldn't book one of their cars in the future. "
" The car was missing the parcel shelf which was a security issue as couldn't both leave the car when stopped at service station. The battery was going on the door remote control so had to use the key to open and lock the doors. Where the car was parked was a long way from the airport and very difficult to find, had to go down a narrow passageway to get to it and not ideal with luggage.. On return, I asked one of the colleagues in the car park to check the car, however, was told that I had to go to the main desk in the airport. At the main desk, they said they would check the car later and send me an e mail. However, I wasn't happy with this so insisted that we walk back to the car park for them to check and sign off. So it took a good 45 minutes to hand the car over. Luckily we had allowed plenty of time before our flight so was able to do this. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by MAURO - 11 March 2024
" Everything is good "
" Professional and helpful staff.Good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by COLIN - 07 March 2024
" The only negative was regarding the pick up location. The voucher said meet the shuttle bus outside the airport arrivals area. Actually the Goldcar office is about 300 yards away in the car rental area. You need to change the pick up information. "
" Staff were friendly and well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by JASON - 10 December 2023
" Auto Europe brokered a good rental experience despite being a bit awkward to find the car and difficult to check damage with low light conditions at the car park. Understand that walking a bit further is a factor in providing a bargain option. The car was clean, sound and pretty new 10000km. The hire company was honest with existing damage (always a concern) and I would definitely use Rental Plus out of Bari Airport again. "
" This was a good rental experience despite being a bit awkward to find the car and difficult to check damage with low light conditions at the car park. Understand that walking a bit further is a factor in providing a bargain option. The car was clean, sound and pretty new 10000km. The hire company was honest with existing damage (always a concern) and I would definitely use Rental Plus out of Bari Airport again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALAN - 12 November 2023
" The experience with Italy Car Rent reflects badly on Auto Europe. "
" Long walk to collect car, wasn't a VW T Roc equivalent. staff unhelpful, poor customer service, found scratch on car on return under front sill that I had not done and was clearly old (they immediately went to that point). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by ANDREW - 08 November 2023
" i "
" i "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARI, IT - Reviewed by PETER - 07 November 2023
" Great supplier "
" Always straight and fair, do not try and trap you for damage when you don't takeout their insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAMES - 31 October 2023
" See above "
" Counter staff were good. Staff when collecting the vehicle were aggressive, unhelpful and a very bad experience. The car was smaller than ordered. When I raised this, basically told tough, don't care. We ordered a full size suv as we had to transport bags and large buggy. As a result of the smaller SUV, we had to cram everything in and have the parcel shelf across the children for the 1.5 hour drive to our accommodation. This was a very bad experience. The car has several large scrapes, and I was told to video them as the staff member couldn't be bothered to come out to the vehicle or inspect the damage on collection with me. The child seats were in very poor condition, particularly the booster seat. When asked to change for the other seat that I could see, we were refused. Finally, on drop off, I was challenged about the scrape and had to produce the video evidence. Had I not had that video, he would have tried to charge me. All together, terrible experience. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BARI, IT - Reviewed by IAN - 30 October 2023
" Staff ere very helpful when we had to change firms and add a driver. "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by HEATHER - 07 October 2023
" Very unhappy with this company. Believe they are preying in Americans as we could not argue before our flight "
" I was not given the automatic that I reserved and was given a manual. We had a perfect week. Never an issue. Dropped it off and said there were scratches on the hub cap that we did not do. They charged us $511 "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 07 October 2023
" Better than average performance from Dollar who I had never used before, but would again. "
" Pick-up was straight forward. There was no pressure to buy extra cover, which is a common irritant. Car was ready and in good condition. No delay at drop off, with expedient inspection and sign-off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GARY - 06 October 2023
" Straightforward process although pre - registration of uploading documents was difficult "
" Vehicle had lots of cosmetic damage, Wear & tear "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by KENNETH - 05 October 2023
" None "
" The car we were provided with was covered in scratches and dents, the back seat was very stained (but there was nothing in the car status report about the interior); the key battery was almost dead and I replaced it with the one from my own personal car key. The staff were perfectly friendly both at the airport desk and out in the car park. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BARI, IT - Reviewed by HARRY - 01 October 2023
" We had a wonderful holiday and the car was great .Nice to drive and comfortable the young lady at drop off was very polite "
" Arrived at pick up point about 9.30 pm exchanged details etc then basically was told car was down the road and was left up to us to find it in the dark. Not too pleased with that "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by VINCENZO - 28 September 2023
" It was really easy process to pick up the car, I'm really pleased! "
" Very good also cheap! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DOUGLAS - 28 September 2023
" Great car hire at a reasonable cost, insurances well explained at time of booking. Pick up and drop off pretty efficient. "
" Quite a wait at the airport, obviously a busy time, other than that, great face to face service, decent vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by LINDA - 27 September 2023
" Efficient service "
" Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARK - 26 September 2023
" From aeroplane to picking up the vehicle was a convenient and straightforward process "
" Staff were friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by THOMAS - 23 September 2023
" See above under 3. "
" Car assigned was not the booked VW T-ROC, but a bog standard VW Golf (with over 30,000km on the clock) ... apparently this is the same rental class (which I could not verify). When getting into the car, we could not change the displays etc. from Italian to English language. We asked one of the helpful staff if they could assist, but they failed even after trying for at least 15 minutes. Later on our journey, the host in our AirBnB managed this task in 3 minutes...! Also, we agreed full-to-full petrol, but were told at the start of the rental that the tank was only half-full - this was extremely difficult to judge when returning the car - particularly due to the unclear fuel gauge display in the new VW Golf. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by ALAN - 19 September 2023
" Easy booking and easy to update. "
" All good except inside of windscreen was really dirty and the USB socket didn't work, so no Apple CarPlay "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by FANNY - 13 September 2023
" Very low cost service in general. Now I prefer to pay more to have a professional service "
" They push me so hardly to cover the car with an insurance and then they gave me a car full of scratches ( means no need assurance as the car was already in a very bad conditions), missing button for windows, it's was 35°c out side. The fuel gauche didn't work properly, even when I fully filled up the petrol tank the gauche was showing missing fuel. They charged me 62€ as penality. I emailed the customers services 3weeks a go, couple of times and no answer. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by STEPHEN - 11 September 2023
" I have used Auto Europe many times before and found them fine. "
" We arrived on time at the rental office, only to find it closed. There was a message telling us to call a number. I called it twice but was put on hold each time. We waited 15 minutes before the agent returned. Also RentalPlus cars are the furthest away from the airport, requiring a 15 minute walk while dragging suitcases and in high temperatures. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BARI, IT - Reviewed by STEVE - 11 September 2023
" return of vehicle smooth & no problems. "
" problem of too few staff & dealing with avis budget & maggiore rentals huge queue for collection too nearly 2 hours!! ultimately the staff were helpful so not their fault "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by STEPHEN - 06 September 2023
" Very easy comparison site to use and saved me money, but theres no guarantee of the service you'll receive from the rental company themselves "
" very hard sell on excess insurance which they kept trying to get me to pay €267 for when I'd told them I'd taken out a uk excess policy already for £24.00. Then first car offered had so many scratches that it was impossible to record them on the damage sheet, plus it hadn't been cleaned properly so they very begrudgingly offered me a replacement but that also had more scratches and marks than was recorded on the damage sheet they tried to get me to sign so I insisted on another representative viewing it with me and completing a new form, which he did. I was expecting a tough time returning the car believing they would try to show me marks that allegedly happened during my lease but it was a different team member who checked me back in a courteous manner without any issues being raised. Other annoyance was that after 300km I had to top-up the Ad-Blue as the instrument panel was telling me the car wouldn't start if I didn't but I stupidly forgot to raise this with them went returning the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARI, IT - Reviewed by CHRISTOPHER - 06 September 2023
" all fine "
" Half hour wait at counter. Car was new and clean, but had damage on rear bumper and airbag light on. Ground crew refused to swap car without us walking back to terminal, but did relent after a couple of minutes. No computerised checkin/out system so all bits of paper, and no damage logged on sheets- had to take own photos! Very good value though (£100 less than next cheapest) and got a car upgrade, and didn't have to pay for second driver. Would probably say was worth the hassle. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BARI, IT - Reviewed by CRAIG - 04 September 2023
" easy to use "
" Quick and helpful . no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by AISTE - 04 September 2023
" It was a nightmare, after a long journey to wait for the car for 3 hours... all people there were just appaled. I have never seen anything like it! And then were told that you need to walk 200 metres to find that ot was at least 1 km walk to the car. The car beeing as beautiful as ot was and clean ot had no petrol! "
" We had to wait to collect the car for 3 hours and then the car had no petrol!!!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by CEZAR - 02 September 2023
" Lovely short holiday in Puglia "
" Very good customer service ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 28 August 2023
" Professional and friendly in UK and Italy "
" Professional and friendly in UK and Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by FIONA - 17 August 2023
" terrible service from Drivalia "
" The customer service was terrible. I was not given any details about the car. I also requested a child seat, and was not given any guidance on how to insert it. At drop off, again I was not given any help and the staff were rude. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BARI, IT - Reviewed by JAMES - 15 August 2023
" Great experience "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PHILIP - 11 August 2023
" have been using Auto Europe for about 15 years and its always been good, thank you!! "
" very smooth pick up and return, couldn't have been easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 30 July 2023
" Booking straightforward "
" Satisfactory, except for confusion at reception desk as they had incorrect dates for booking. This caused some delay in picking up the rental car. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by PATRICK - 26 July 2023
" All fine except the pickup. Had to drop off at original airport instead of Catania due to fires. That was no issue. "
" Only one lady at the pickup desk, she was overwhelmed it took 1.5hrs for us to get the car. The lady was positive and worked hard throughout, just too many customers and some clearly difficult for her to resolve. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by STEPHEN - 23 July 2023
" They were very friendly at the d3sk 8n airport. The car was very clean and new. On our return the member of staff quickly checked the car and said it was ok "
" Very impressed. However they tried to get us to pay extra insurance despite us paying the full extra ia AutoEurope as we had a long booking of 28 days Ppp "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by HARRY - 20 July 2023
" Very easy "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANTHONY - 06 July 2023
" great website and great deal "
" great car and amazing smooth experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 04 July 2023
" Overall I was very satisfied with my experience "
" All went really well-speedy and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by THOMAS - 04 July 2023
" Paid for a jeep. Got a fiat "
" I our extra to get a jeep but was told as it was late in the day all they had left was fiats. Not really acceptable. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ROBIN - 04 July 2023
" Easy booking, reasonable pricing and generally good experience in Italy too. "
" They substituted a car I had never heard of, Lynk and Co, but it was quite nice. Drop off was a little haphazard as it can sometimes be but pick up was straightforward and no nasty surprises or upselling. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARI, IT - Reviewed by STEPHEN - 03 July 2023
" Nothing to add to earlier comments "
" Not easy to find car in dark. Return process was rushed and uncaring. Counter staff at pick up were very good. Car was new so excellent condition and was upgraded. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by STEVE - 25 June 2023
" Particular attraction was the free second driver. Suggest this could be a filter option? "
" Counter staff of 1 overloaded on pick up. As part of sixt shame the three sat next door at Bari didn't help! Should be combined. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by CLARE - 21 June 2023
" Everything you want from a car hire company. No surprises, polite, efficient staff, good value quality car. "
" Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ARMANDO - 21 June 2023
" Everything went well with the exception of the initial counter dtaff "
" Counter staff very unhelpful flight arrived early wanted to charge extra for car and made us wait over an hour "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by ROBERT - 20 June 2023
" I have used Auto Europe for the past few years in Europe and in USA -- never had any problems and all has been good ! "
" A bit of a wait to get served at airport desk. Receptionist was OK but tried hard to upsell on insurance etc. The car pickup was the furthest away from the reception desk, way past all other hire companies. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 20 June 2023
" Auto Europe are OK but the car was parked in the street and almost impossible to find "
" On collection the car was parked in the street and we had to find it ourselves in the dark at 2230. The remote to open the car (to help find) didn't work "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by STEWART - 15 June 2023
" Seems like a good company that will certainly give the big boys a run for their money! "
" Pleasant Staff who were helpfull. However, would have preffered the model requested instead of a larger car, (VW T Cross instead of Fiesta). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by OLIVER - 14 June 2023
" Excellent thank you! "
" Staff were really friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SIMON - 28 May 2023
" Booking fine, "
" We had to wait 45 minutes to be served as only 2 of 4 positions were being used. Slow antiquated regime, why can't documents etc be downloaded before rental to speed collection. Car was dirty outside and parked in a non illuminated area making it very difficult to check car. Broken glass in the glove box from previous rentals break in, damage to door not repaired meaning noise and draft into car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BARI, IT - Reviewed by JEFFREY - 27 May 2023
" As above "
" Booked car well in advance for collection at 11am Huge queues at desk downloaded app which told us nearly two hours to wait When we collected car it was filthy on outside and only inside just been cleaned Windscreen filthy and water bottle completely empty Rear parcel shelf faulty so unable to hide cases etc No maps or satnav fitted which was a huge disappointment "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BARI, IT - Reviewed by GIUSEPPE - 19 May 2023
" overall mediocre, due to the fact that they would not hounor inclusions with auto europe voucher "
" Very unhappy to have to pay extra 10 euros a day for additional driver whilst "auto europe " voucher states only an extra four euros a day and Noleggiare insisted that no cover insurance was included not even basic CDW & THP as per auto europe voucher inclusions. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CYRIL - 13 May 2023
" Car checked in car park on return. "
" No queue at the desk and dealt with swiftly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARIO - 09 May 2023
" Tried to cancel booking to get some sort of refund but unable to. Very poor for such a big company "
" Had to arrange a quick booking but unable to cancel as my sister died and was unable to cancel the booking online "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 30 April 2023
" Faultless "
" Everything went to plan without any hitches at all - would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by TONI - 28 April 2023
" Overall ok To far from the therminal It would be nice to have the service of a shuttle!!! "
" To far from the airport terminal Awkward to get to "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by NIKOLAY - 28 April 2023
" Great! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARIA STEFANIA - 16 April 2023
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALEX - 12 April 2023
" Hassle free "
" The only problem was they gave me a car that required a service. I had to top up the oil level "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by DAVID - 18 March 2023
" OK. "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARI, IT - Reviewed by OLIVER - 22 February 2023
" Annoyed as per previous comment! "
" Terrible! There is one sign in Bari airport for goldcar. No directions where to go to collect the vehicle. This meant that we were 8 minutes late to collect vehicle and the collection place was closed! Ridiculous!! Then had to go back to the terminal and pay loads more money for a hire car from a different company! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by MARCO - 18 February 2023
" ??????? "
" We picked up the car in the dark, as soon as I started to drive out of the car parks we knew there was a problem, we returned to their kiosk but it was closed. The car had a Brocken wheel arc, a huge dent under fron driver side sensor, I found some string to tie the wheel arch so that it might get us home but the sensor kept ringing for the entire time we had the car. Spoils our trip. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARI, IT - Reviewed by JOHN - 31 January 2023
" Flight cancelled so had to extend hire. Couldn't do this by phone or online, had to take car back and pick up another. Not good, cost us alot in time, fuel and accomodation. "
" Problems releasing block on credit card. Car returned no damage and refulled, local staff sign off ok but system has charged rather than released block. Still trying to get money back! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by RAYMOND - 02 January 2023
" OK but they need to indicate all pre damage on the damage form "
" All OK but car had damage on commencement of hire but not indicated on the form "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by ITAY - 22 December 2022
" Eventually I was not able to travel due to personal issues If there is a chance for a refund it will he greatly appreciated "
" Eventually I was not able to travel due to personal issues If there is a chance for a refund it will he greatly appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EMANUELA - 05 December 2022
" I would have said 10, but lately I have issues. If I login I get higher rates. So a registered customer instead of getting discounts pays more. I sent an email to customer care about it, but never got a reply. "
" I am often renting with Sicilybycar. I rarely encountered issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by MASSIMILIANO - 10 November 2022
" Everything was smooth, nice communication with personal. "
" Everything was smooth, nice communication with personal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 02 November 2022
" As above €99 out of pocket due to weather delay even though we did email to let them know. It was probably cheaper to stay in a hotel and collect the car the next day "
" Due to poor weather and air traffic control delays at London Stansted, we arrived 4 hours late and out of office hours for collection, we were charged €99 for late collection but have no way of claiming this back via insurance or the airline as it was bad weather. I understand someone has to be paid to stay open late, but €99 is a heavy fee considering there were 7 more rentals on the same flight. This is why I have marked value as 1. We are out of pocket through no fault of our own. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by CHRISTOPHER - 01 November 2022
" Staff at the airport veery helpful and efficient. Car very well presented and extremely fuel efficient. Return to airport very easy and efficient. Staff extremely polite "
" Staff at the airport veery helpful and efficient. Car very well presented and extremely fuel efficient. Return to airport very easy and efficient. Staff extremely polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PANCRAZIO - 11 October 2022
" Especially now that you can tell if the rental agency you're about to select is located inside the terminal, near the terminal, or somewhere else. "
" Flawless in every aspect, not much else to say! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 11 October 2022
" Process of booking through Auto Europe was easy and efficient "
" The check in and collection was chaotic due to lack of staff. Initially we were given the wrong vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BARI, IT - Reviewed by ELIZABETH - 09 October 2022
" The transaction went very smoothly & the staff were very pleasant "
" Very good as usual except there wasn't any water in the windscreen washer. This seems to be a common problem with hire cars. I mentioned it when I returned the car & they thanked me for mentioning it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by MARCO - 09 October 2022
" Thanks to autoeurope staff the issue of extra charge was resolved. I love that I can speak to real people when I need to. Will be continue to use autoeurope as my preferred car hire provider. "
" Whilst the overall experience was very good. It all was for nothing when they tried to charge me for petrol when I returned the car full. I did get a refund but left bad feeling. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by CATHERINE - 05 October 2022
" Easy process from start to finish. Good value. Good communication. Car in good condition. "
" Easy process from start to finish. Good value. Good communication. Car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANTONIA - 05 October 2022
" Nice staff. great car. Very pleased to have received a Hybrid car. Our Fiat 500 5 door car was room and with a good size engine. "
" Very pleased to have received a Hybrid car. Our Fiat 500 5 door car was room and with a good size engine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ROCCO - 03 October 2022
" The car i was first offered was in extremely poor condition and visibly damaged in several places And when i bought it to the reps attention he simply said Its all recorded but eventually gave me another car but that wasted a lot of time "
" Very confusing because KEDDY has no sign in the airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by JOSEPH - 02 October 2022
" I was happy with the offer found through Auto Europe which is my first place to find any rental car when I need one. I was pleased that the excessive prices of the last few summers seems to be normalising. I have refused to rent on two previous trips to Italy but was happy to be back with a good rental offer and price again this September. "
" Thank you for the upgraded car which was still economical and very comfortable to drive. I enjoyed this experience with the Fiat 500L very much indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ARCHI - 01 October 2022
" Painless throughout. "
" Roberta was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHRISTOPHER - 26 September 2022
" See above - a mixed bag, the process can be improved quite a lot by sorting out the queuing and by making very clear in BLOCK CAPITALS how customers have to comply with requirements. "
" The queuing experience was really dreadful. The office has a ticket machine, so on arrival at the office customers were expected to take a ticket so that they could leave the queue but maintain their place. Unfortunately some customers would press for a ticket more than once, so that a few tickets were lying around. That meant that customers could pick up a ticket that was issued earlier and jump the queue. There were many disgruntled customers. It also meant that the numbering system did not work correctly as there were significant gaps between numbers actually held and those displayed on the screen. I'm sure that one customer arrived in the queue after me, then disappeared for a while, then returned with a lower numbered ticket than the one I held, and insisted in going before me. In the office, it was clear that some customers did not understand how they should comply with the booking requirements - that must be very frustrating for the office staff, so perhaps some extra warning could be issued during online booking eg the main driver has to present a credit card in their own name to complete the booking - incredibly one couple were trying to argue that it should not be necessary, causing a delay. Once in the office my process was quite efficient, but overall a frustrating experience. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by DAMIANO - 25 September 2022
" Painless at both collection and return. "
" Used them in the past. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 21 September 2022
" Auto Europe need to vet their suppliers "
" Had to wait on car being prepared. Car was clean externally, dirty internally. Sanitized as stated, don't think so! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BARI, IT - Reviewed by KEITH - 21 September 2022
" I will be almost completely happy with the experience if you are able to provide the explanation requested above, please. "
" There was a small charge on return of the vehicle even though I returned it with a full tank of fuel and there was no other reason for a fee to be paid locally. The Avis invoice shows the charges for 9 days, an airport supplement and a driver supplement (total EUR 25.80 for this), and no other items, adding to EUR 843.31 incl tax, against which a voucher credit of EUR 837.10 has been given. I have paid the remaining EUR 6.21, which is negligible, but I am unhappy that I haven't seen a reason for the voucher not covering the full cost as anticipated. Can you add any explanation? Thank you "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SHEILA RENATA - 11 September 2022
" I really recommend, very good service. "
" Very diligent and quick, and the best prices in the market. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAMES - 03 September 2022
" Quick turnaround on collection and drop off. Couldn't see any Keddy signs in terminal "
" Prices are expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by RICHARD - 24 August 2022
" The range of choice of rental companies is helpful, but you have to watch the insurance options very carefully, unlike in the old days when Autoeurope offered comprehensive coverage as standard. "
" The car had a large number of scratches and dents. Turning the key did not always engage the starter, leading to a nagging worry that it might not start at all (although it always did in the end). I signed up to the emergency support package, but was given no details on it. However, overall it was ok. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BARI, IT - Reviewed by BO - 02 August 2022
" l "
" 'Len "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by DONALD - 23 July 2022
" Counter staff gave great advice and friendly and helpful. "
" Took out full insurance and with madness on roads and was pleased to do so. It was peace of mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LUKAS - 07 July 2022
" Good platform "
" There is unknown charge on my card 4 days after rental and I am unable to receive information what does it relate to "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BARI, IT - Reviewed by HENRY - 15 June 2022
" Provided the platform for a good discount, "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by FRED - 06 June 2022
" As reliable as always "
" Smooth pickup, smooth dropoff. Nice new hybrid car. The sales rep tried to sell loads of additional items to us on top of the order, and also didn't mention anything about the self serve or service parts of a petrol station which have different petrol prices. didn't feel like they had my interests in mind, just how much money they could make from me. Quite pricey hire but that's just the global hire market at the moment. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by HENRY - 24 May 2022
" I was pleased with the experience The drop off was exceptionally good "
" I had a few phone calls and txts which I did not expect and wasn't sure if it was a scammer I decided eventually to ignore them "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by DAVID - 10 May 2022
" Good booking experience just a shame the hire company let you down. "
" Arrived and check in was disorganised and slow. Told where to go to get car but nobody there and we had to search the car park for our car which was parked in a rivals spot. When we returned the car we were told there was a small amount outstanding which we questioned as all prepaid and told to go to check in desk. We were asked for our car documents (given when you get the car) we said we never had them and explained the lack of staff at collection which he seemed to disbelieve. He checked the system and also phoned to the drop off people and told us nothing was outstanding so he did not understand why we thought that. On returning home there was an email showing an amount of Euro 6 something so Budget do not seem to know what each part is doing and blaming the customer which is unacceptable and we won't use again. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by ANTHONY - 10 May 2022
" The drive was fine for the week the car was just to big for the holiday "
" Different car to what was selected (to big) an extra 300 euros payed at desk at pick up no staff either at return or at desk at drop off "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BARI, IT - Reviewed by COLIN - 30 April 2022
" All very straightforward, no hassle at any point. "
" All went smoothly, it was easy to collect the car and it was what we ordered. Best value I could find when I'd searched earlier, seemed pricey for a small car but our rental included Easter. No pressure to buy extra cover when I collected (I have annual cover). The hire period went without issue. Drop-off was even easier, just parked and left the keys with a rep. I swiftly had acknowledgement that SBC had cleared my deposit. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHRISTOPHER - 26 April 2022
" We lost a lot of time at the Hertz desk at Bari airport to get the car. The representative was very pleasant but very slow. "
" At the desk it took a long time to get the paperwork for the car even though there were only two people in front of us in the queue "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by FAUSTO - 19 April 2022
" Dreadful. "
" There was nobody at the desk. I had no car. I incurred extra costs. I expect a full refund as a minimum or will be taking it up with my credit card company. Please note that I have already written to you but have not had a reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by MICHAEL - 19 April 2022
" All good would use again "
" Car handed over within 5 minutes of arrival - all great One issue - car was not completely topped up with fuel ...a bit frustrating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by PHILIP - 13 April 2022
" Please send email confirming car returned in good condition and petrol full ? "
" dropped car back told holding monies and email would be sent to me on Monday yesterday as keys dropped off at desk due to car park office closed . Still awaiting the email ???? And card monies unblocked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by FAUSTO - 20 February 2022
" Seem pretty competitive "
" I have been consistently impressed by this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by KARL - 04 February 2022
" Great value. Car was in great condition upon pick up. Slight confusion at Airport as we looked for the Keddy branding kiosk. But it was located in th we Europa kiosk. "
" No problems. Very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DENIS - 21 January 2022
" Averything was as we had agreed, with no additional costs. "
" Professional crew at Bari, fast pick up, fast drop off, no complications at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MAURO - 01 January 2022
" As above "
" Unfortunately because I results positive for Covid19 i never take a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 23 December 2021
" Very good price good car good service a little walk to pick up the car "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARI, IT - Reviewed by EMANUELE - 15 December 2021
" I've been using AutoEurope in the past 10 years, I normally rent cars 3 to 4 times a years everywhere I go in Europe. Very easy booking process, the customer service always there when needed, I really don't look anywhere else when it's time to rent the car. Thank you "
" Very prompt and easy check in/out very fast on collection and drop off. Worth to mention the lady at the Desk for the evening collection very kind & professional very well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by IAN - 05 November 2021
" Auto Europe have always given me good service and good value car hire. "
" Service was excellent, good clean new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CLAIRE - 12 October 2021
" very easy "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALAN - 27 September 2021
" All very easy. "
" Car ran out of washer fluid and the AdBlu warning light came on / they say they will refund me the €15 to refill it. Still haven't received final paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by PIETRO - 23 September 2021
" Upon drop off i mentioned the issues with the member of the staff and he just shrugged his shoulder, not very helpful!!!! "
" After collecting car at Bari airport the deflated tyre warning light came on, the car was dirty it was NOT sanitized according to Covid regulations, the windscreen washer tank was empty ,overall i was very disappointed with the car and service "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BARI, IT - Reviewed by ADRIAN - 03 September 2021
" As question 3 "
" The experience was fine. The rise in price was more than anticipated, although all the rental companies had raised their prices. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by NAVEJ - 13 August 2021
" Auto Europe was very easy and efficient "
" I was disappointed that I had to refill the car with adBlue, I have never done this before so I had no idea what it even was. It here was a warning sign in Italian saying the car will not restart unless I added adblue within 100km. I called Avis but they couldn't speak English and said they would call me back, but I never got a phone call back! Luckily a garage station was able to help. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by WENDY - 13 July 2021
" The only drawback is that it's a distance to walk with cases to get the car. Other than that perfect. "
" Pleasant staff. Lovely clean car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GIUSEPPE - 12 June 2021
" Auto Europe has always worked for us as a company and relay competitive prices. "
" Credit card refused at the counter as it was a card shared with my wife. Debit card taken for the deposit as an alternative to the credit card but was forced to pay 96 euros for an extra insurance policy. Total scam. Another 3 people also charged up to 300 euros for additiona insurance before the cars are released. Would recommend using a different car company. Extremely non customer friendly female on the counter tfor Scicily by car that shouldn't be in a customer service role. Having said that, this goes for most of Italy in customer service roles! Asked if she was always so unpleasant and her reply was not always but she was having a bad day! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by IAN - 26 October 2020
" As above quick and easy and good value. "
" All worked well, quick and easy with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GIOVANNA - 05 October 2020
" Good as always. "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MAURO - 28 September 2020
" Friendly and professional "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by IAN - 22 September 2020
" as above "
" Excellent service at Bari Airport. Good reliable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PHILIP - 18 September 2020
" Always loved using Auto Europe who have become my go-to for car hire. But after this experience I might shop around more "
" This is by far the worst car rental I've ever had. Appalling pick up, no social distancing, had to speak to someone via phone who - despite me saying twice I didn't want any extras added windscreen cover on and charged me at the end. A charge I intend to take up with my credit card provider. I will never use budget again and will actively tell my friends, family and colleagues that Budget are a company that cannot be trusted "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BARI, IT - Reviewed by JOHN - 17 September 2020
" The booking forms with respect to insurances were not particularly clear "
" The pick up was poor with queuing at the cabin but I was connected to their main office by phone and arranged the insurance (nice man gave me a discount on their top level insurance which was great as 6 hours later I'd scraped the whole of one side) etc. Main issue is why do they need all of the licence etc. details again when I'd submitted these on the original booking? "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by JUSTIN - 25 August 2020
" . "
" Had to queue for over 90 minutes in 30+ degree heat to get the car, people who spoke Italian were jumping the queue ahead of us. Not enough staff and very hard to understand them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
BARI, IT - Reviewed by MICHAEL - 21 August 2020
" Good experience. "
" The car had not been properly cleaned when I collected it. Also washer fluid was empty and then later in the rental, airbag warning light came on. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BARI, IT - Reviewed by ZUBIN - 07 August 2020
" Tried to change my booking because the flight had been cancelled. Wanted to bring it forward so pay for one extra day. AE wanted over £1000 for this. Outrageous. "
" Took 2 hours from arriving at Hertz to driving off. Complete shambles. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by MAURO - 12 March 2020
" Very good "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by DONATO - 29 January 2020
" Queue at the front office, but excellent overall "
" I had to wait a while at the front office to get the keys. Apart from that it's been stellar. And cheap. Couldn't have asked for more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by STEPHEN - 29 November 2019
" See point 3 above "
" The Budget desk at Bari airport when we went to pick up the car engaged in hard-sell tactics to try and sell extra insurance, sat nav and breakdown recovery. I don't mind them mentioning these things but not to try and undermine my decisions....at length. I had been up since 2am and had been travelling for 12 hours. To have to endure hard-selling sale techniques was unpleasant. I have used your service perhaps 15 times in the last 3 years and have been quite satisfied. This experience stands out as poor. However the guys who handed me the car and took it back from me at the end were fine and helpful. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by CHRIS - 19 November 2019
" Fast , affordable and friendly "
" Very pleased,drop off was fast with friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PAUL - 01 November 2019
" AutoEurope need to warn their customers about unethical Budget practises at Bari. "
" Worst ever car hire experience at counter! Slow, long queue not helped by staff efforts to up sell. Also not very clear that numbered ticket required from very small machine near office entrance. Note that Budget and Avis are same company here. Smiling lady tried to persuade/trick us to purchase extras didn't want or need for everything. She dishonestly claimed no breakdown cover included in rental and that call out charge would be €350 so we should buy their cover at €4,25 per day. She maintained our AutoEurope Excess cover inadequate, so we should buy theirs. Moved us from full to full tank to fuel up front option with more false claims (although we returned it full without any problems). Note you only get email copy of what signed for on office screen. No issues with staff in car park though. We had to point out damage as it wasn't on our paperwork. They noted our comments on slip of paper and gave it to us without keeping any record themselves. They suggested we take our own photos. No problems at drop off though with this. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BARI, IT - Reviewed by ANDREW - 25 October 2019
" Booking was easy, getting the best deal was easy and everything went swimmingly. I would recommend car hire with Enterprise through AutoEurope to anyone! "
" The staff were very friendy and helpful, there was only a very short wait at the pick-up counter and everything was explained clearly. In comparison to some other car rental companies, Enterprise were streets ahead. I couldn't recommend them highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by PETER - 22 October 2019
" It would have been helpful if you had given me prior warning to obtain a ticket before queing for an assistant. It would appear even Avis are as corrupt as the rest of Europes car rental companies. You should offer customers guarantees that they will not get any of this nonsense at the rental desk if cdw has already been purchased through you. "
" I was in a queue at the rental desk for approx 1.5 hours. Nobody informed me you had to obtain a ticket to proceed to an assistant. The desk assistants took on average 20 minutes to deal with each customer mainly caused by their hard selling techniques for cdw policies, car upgrades and return car empty of fuel for 100euro !! which they reckon was a good deal. It was all a very unpleasant experience that I wasnt expecting from Avis. Never again "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 21 October 2019
" All went well. "
" All went well. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by JAMES - 13 October 2019
" Great experience "
" Great handpick with Leonardo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALAN - 11 October 2019
" Always find Auto Europe easy to use and cost effective so will continue to be a customer. "
" Car was scrappy. 43,000 km on the clock and with 5 major points of damage noted. We took photos all around the car as there were many more additional minor points of damage. Gearbox jammed a a junction on a dual carriageway but fortunately that was a one off. The extra costs for full excess protection and glass protection were expensive compared to other hires within Europe. Neither the rental agreement nor the final invoice were emailed to me so I had to spend time looking on their website. Final invoice is not easy to understand. Much prefer other rental companies to Budget. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BARI, IT - Reviewed by ANDREW - 10 October 2019
" I do recommend to friends and clients when asked for rental recommendations. "
" Good experience, I use them regularly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PHILIP - 08 October 2019
" If service is to be provided through a 3rd party this should be made clear before sale - otherwise I may as well just pick the cheapest each time and hope for the best. Incidentally Sicily by Car which I had chosen to avoid looked to have a much better set up with clean cars . The car I got had 6 identified areas of damage . I couldn't check them until the morning after as I arrived in the dark and even then it was difficult as the car exterior was dirty and there additional marks which I think were tree sap but at initial look I couldn't tell whether it was damage or not. Car Hire is stressful and this was additionally so and at additional cost. "
" My biggest problem here was when I got to Bari to get my car from Enterprise I got it from Locauto. If I wanted Locauto I could have got that for a lot less through Auto Europe. I suffered the hard sell on extra insurance and ended up taking the breakdown callout insurance as I wasn't confident I had that cover with my existing policy. As it happened I had so I wasted €60 . I chose Enterprise as I haven't experienced the hard sell and varied range of exclusions. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BARI, IT - Reviewed by DAVID - 08 October 2019
" Excellent "
" Quick service at reception desk, virtually new car - upgraded because smaller car not available. Very easy drop-off. Possibly a bit more expensive than others but car is located at airport and not a mile or two away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MALCOLM - 08 October 2019
" Very good website and easy to use "
" Staff were really busy at pick up and drop off, so there was a long wait. They were very good once at the front of the queue. Car was relatively new and only had wheel scuffs. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by JEROME - 02 October 2019
" Auto Europe was a good way of finding a good value for money car for the holiday in Italy, and the experience was smooth. We also took on the full insurance, but didn't need it so can't comment on that. "
" Overall not too bad, but the 60 minute wait at the airport was too long, and it then took 45 minutes at the desk as the employee tried to sell me every add on in the book "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by ANA MARIA - 02 October 2019
" Hidden fees and costs "
" Overall great experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ROBERT - 01 October 2019
" Auto Europe were good, system worked well but you need to select your ptnrs more carefully. "
" Queued for well over an hour to collect car then told I need to buy CDW ins from them even though I purchased full cover from yourselves. They completed condition report for signing before I even saw the car, took many photos of marks/dents etc they had not recorded & noted on their paperwork. Did not give me the car I arranged to hire, was not up to same classification in my view. Whole thing was unpleasant experience & would not use them again, all seat of the pants for customers as to whether they end up getting ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
BARI, IT - Reviewed by ROBERT - 27 September 2019
" Overall very good as always. "
" Efficient but uninterested when I refused their heavy sell attempt re additional insurances for which I already had my own insurance. I wondered if this resulted in our being given an older car! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by AVERKIOS - 26 September 2019
" Easy to book online and were constantly updated. Very helpful "
" Easy pickup and drop off. Staff very helpful amd friendly. Well definitely used again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHRISTOPHER - 25 September 2019
" I am a frequent hirer of cars, normally with Auto Europe, in Italy. I cannot recommend AE high enough. The whole process from booking your car through to support for post rental issues with the car hire companies, are excellent. "
" Only negative is that most of your car hire companies do not issue a hard copy of the existing damage report when you sign the check out documentation. I am a frequent hirer of cars with you guys and quite often the existing damage info is not up to date so I often have to get the guy in the renters carpark to update their records. This is much harder to do when you, the hirer, no longer have a hard copy to refer to when you check over the car over. The hire company now sends the damage info to you by email after you have driven out of the car park. Not much use! It would be good to think that your company could put pressure on the big car hire companies to automatically issue a hard copy at the check out desk - like they used to! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 24 September 2019
" Fine dealing with your company and the fact that you covered all the extra insurance was what made me book through you and not direct with the hire company "
" I thought when we booked through autoeurope that we were fully covered so was annoyed to find that Sicily by Car were asking for an extra 180 euros to cover against any scratches we might get on the car not covered by a "collision". Also when we picked up the car it was very dirty on the outside although the inside was clean. The satnav had no sound except to say "proceed to thehighlighted route!". After that - no sound. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by ANTHONY - 24 September 2019
" Did what it said on the tin - no frills - but all OK. Still not sure I needed to pay the excess insurance cover to waive charges but hey........... "
" Car was serviceable but covered in minor scathes and dings - possibly not uncommon for area - but these were noted by dispatcher. Interior was not really clean Return was chaotic - need to allow plenty of time "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARI, IT - Reviewed by IVAN - 23 September 2019
" Best ever 10 out of 10 "
" Excellent Excellent Excellent Been going to Bari Airport for years and this has been a no hassle car hire best ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by OLIVER - 23 September 2019
" Still waiting on partial refund "
" They were not able to provide the vehicle i booked and lowered my booking level, i am still waiting on a partial refund and will need to inform my bank for a charge back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BARI, IT - Reviewed by JOSEPH - 22 September 2019
" Totally different experience from the one we had earlier this year with a different hire company. From start to finish the process was smooth. 10 out of 10 "
" No hard sell on extra insurance, brand new car, quick pick up/drop-off, what more can you ask for??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHARLES - 20 September 2019
" Overall good , apart from Laucauto wanting more money . Will never use this company again "
" Was asked to pay extra for breakdown assistance. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARI, IT - Reviewed by CRAIG - 18 September 2019
" Smooth. "
" The pick-up process took over an hour. Extremely slow service. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by ALAN - 18 September 2019
" Works fine "
" I have had to claim on my personal CDW insurance because they found damage on returning the car - they claimed the drivers mirror "pod" was damaged and demanded £320. As they had kept me waiting outside in the heat for 30 minutes and I was now late for the plane I had to accept it, otherwise I would have seriously questioned the so-called repair required "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BARI, IT - Reviewed by RICHARD - 17 September 2019
" As above. "
" Efficient staff at the counter. However I feel I was pushed into excepting the upgraded car and had no option to accept the extra insurance despite showing proof of my pre purchased additional insurance. Thus making an expensive 2 week car hire. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PAULA - 17 September 2019
" It's was just awful pick up and drop off . Hours wasted ,stress stress "
" Pick up took 2.5 hours in Bari airport - awful awful "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BARI, IT - Reviewed by ANDREW - 16 September 2019
" Slow, inefficient and pushy with insurance "
" We waited 3 hours to collect a rental car. Totally unacceptable and very disappointing. I wouldn't recommend using the service to anyone "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by ELIZABETH - 16 September 2019
" Easy to do and reassuring to know that the car is already reserved for you. "
" I previously complained about the pressure to buy extra insurance by Sicily by Car - almost intimidated. This time there was no pressure, just the offer. Much better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PHILIP - 16 September 2019
" I didn't get the car I had requested but the Peugeot 308 estate was ok. I didn't like the climate control system in the car. The windscreen kept steaming up. I had to clean the windscreen inside @ out with glass cleaner as it was very greasy. I also had to buy screen wash & fill the washer tank under the bonnet as it was empty. "
" Efficient and friendly service at the booking desk in the airport. Allessandra was very helpful and spoke very good English. Nice easy access to the hire vehicle pick up/ drop off point at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by CHRISTOPHER - 14 September 2019
" Good customer service collect and drop off - good price - no hard sell "
" We made last minute changes and all were handled professionally- great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by HENRY - 13 September 2019
" Great service from start to finish! "
" All round excellent service. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by HAMISH - 11 September 2019
" As above "
" The booking and and all staff contact were excellent. We had an 'upgrade' from a Golf (or similar) to a Jeep renergrade - would not be my choice of car so cant really say it was an upgrade. But everything else was perfect, many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by PHILIP - 10 September 2019
" Unacceptably long wait to collect car (nearly 2 hours!!). Car was very dirty. Damage to car listed was incorrect on collection. i asked Europcar representative to update the list of damage, which was done. However that damage was not listed on drop-off (so next hirer is at risk). "
" Unacceptably long wait to collect car (nearly 2 hours!!). car was very dirty. Damage to car listed was incorrect on collection. i asked Europcar representative to update the list of damage, which was done. However that damage was not listed on drop-off (so next hirer is at risk). "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BARI, IT - Reviewed by RICHARD - 06 September 2019
" Super service - would definitely use again "
" Super easy to use service. No hidden costs. Great staff - would most definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MANUEL - 05 September 2019
" See above "
" Bari airport: took us 2h to get our slot for an agent at the counter before being sent to car park where we had to liaise with another agent and then wait for another 30min. Lousy service. When returning the car, they were not able to provide me with the contract closure document as they claimed their it system was down. I still haven't received the closed contract although they promised to do so. Please organise this asap. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BARI, IT - Reviewed by ALEX - 03 September 2019
" See above "
" I had booked a Peugeot 3008 which is a large estate SUV with a boot to enable me to carry enough luggage for 5, when, after queueing for 1 1/2 hours we eventually get to the desk I was provided with the keys for a Mercedes GLA which is essentially an A class SUV that is clearly much smaller! they were able to provide me with a RenaultEstate SUV only if I parted with more money first. they wanted to €25 per day eventually we got the same sized car that was requested for an additional €15 per day I was not at all satisfied by the experience!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by PAUL - 03 September 2019
" it was really just the long wait and the manner of the staff that makes me think to go to a mainstream company next time. "
" counter staff were slow it took over 1 hour to be seen 5 bookings 3 and then 2 staff. They were not particularly friendly even if they are not in their mother tongue, body language tells part of the story. The pick up guy was ok and the drop off was very good as we had had to shorten our vacation due to illness and therefore we arrived a couple of days earlier. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by ASHA - 02 September 2019
" I do not always go for the cheapest company. I look at location of office, time waiting etc which all seemed reasonable for this company but my experience was anything but. "
" We had to queue for nearly two hours to pick up the car. While there were 4 people in the office only one was dealing with the public. Dropping off was bad too. Nearly an hour. At one point I was tempted t just leave the keys and walk out. Given the delays we (in affect) had the car for less time then we had paid for but of course got no refund. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BARI, IT - Reviewed by EMANUELE - 30 August 2019
" Simply the best in the business! I want to share a story...recently I had an issue with a rental (not this last specific one) when at the Desk the actual car rental company refused to give us the car. Apparently for some reasons I was black listed in their system, not sure why and I was never notified, possibly a mixed up but they did not want to give us the car. At this point we were seriously stranded at the Airport so I called AutoEurope, their customer service was super efficient that in 30 minutes arranged another car with a different company at even better rate :) Best experience ever so don't look elsewhere just book cars with AutoEurope. "
" Excellent rental car Company at Bari Airport. Kind, supportive and professional staff at the counter as well as at the parking area, they always explain clearly what they are doing with no hidden tricks as many others do! I do rent a lot with them and never had issues. Definitely recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GIOVANNI - 29 August 2019
" Misleading info re excess "
" Over 2 hour wait to collect car, staff very slow in dealing with waiting customers. Staff went off duty when queue of people still waiting. No staff to check car with me. Totally unsatisfactory. Took photos of car but was midnight so dark. Car had missing light and lots of s "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
BARI, IT - Reviewed by CHRISTIAN - 29 August 2019
" as always best prices and service "
" all good - not queue friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALEXANDER - 24 August 2019
" Always finds a good deal "
" Not enough staff at drop off (only two) so it took far too long to return "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BARI, IT - Reviewed by SHAUN - 22 August 2019
" Okay "
" Okay "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARI, IT - Reviewed by DAMIAN - 21 August 2019
" Why would I put my friend through your service which was very frustrating as the staff at the airport have no room to help or adjust ones booking apart from adding things to it. You are stuck in a queue of people who are frustrated, couple next to us also hiring from you where having a nightmare with their booking, they cancelled and walked away in the end. "
" Having been told via our booking that we had the full package insurance etc once we arrived in Bari to collect our car we where told it was not the full package so we had to pay more to cover the wheels, Glass and roof. So by my reckoning they lied online!!! With the extra we could have booked through another company for less. If you want to improve your service make it simple and black and white with no add-ons at the airport, where most people are tied from a flight and just what to get away, you are taking advantage of us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARI, IT - Reviewed by MARIO - 21 August 2019
" Car collection could have been a lot cleaner. "
" Car collection could have been a lot cleaner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by HELEN - 17 August 2019
" I don't know what auto europe is - I hired through Budget and all my dealings were with them "
" Collection and drop off process were very easy, although collection took a long time. The staff had amazingly fluent English, and were very friendly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by ANGELO - 14 August 2019
" Collection and drop off need to be more efficient "
" We arrived early and were not permitted to collect our vehicle without paying an incremental 33 euros - 33 for 45 minutes - ridiculous! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BARI, IT - Reviewed by ANDREW - 12 August 2019
" Friendly and polite, good service. I use them regularly. "
" Friendly and polite. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by AYAL - 07 August 2019
" Good experience overall "
" Great experience. Nice car and good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LUIGI - 02 August 2019
" Site needs to be clear what is covered ...hidden charges are not good for repeat or recommendation to others "
" Upsell pressure to buy additional cover for etc etc ...make the whole experience very poor and stressful Waiting time was excessive...no computers on the day More transparency on what is covered at the time of booking PLEASE !!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 31 July 2019
" Auto Europe are quick and efficient and in two recent cases of using them they provided good cars (from quite different companies and in different locations) with all payments pre-paid in £ and a voucher issued to be given to the rental car agent at the arrival airport. Extra fees for a second driver were paid locally and a hold of Euros 500 placed on my credit card in case of damages or fuel refilling. The amount was duly refunded in a day afterwards when I arrive home. I would say that with Auto Europe it is all very clear and good value if you have no presumptions about a certain make or model of car. If you just want a set of wheels for a hoiday trip and a certain car group, then this service is quick and easy and competitive and, so far, reliable. It all saves the customer hunting the internet for separate car rental companies and trying to compare prices and specifics. "
" Whilst the rental was formally with Alamo I am aware that they are part of the Enterprise and National rental car organisations. So it was not possible to make a distinction with regards to 'Alamo by Ent'. In fact, at the desk in Bari Airport, Italy - the pick-up location - it was a local agency who represented these 3 companies (only these 3, no others) and it was a small desk that was hard to find - with the name 'Locauto'. It would have been useful to know that I would be dealing with Locauto and that the paperwork, rental car parking zone and everything was in that name. Anyway, it was all very fine and there were no problems. In fact at the return after the holiday I parked the car in the designated area and the agent quickly came to check it and confirm it was all OK and that there were no extras or damages, etc. and he then said he would drive me and my wife plus the luggage to the Departures Terminal and help us unload. This was extremely convenient and very friendly as the distance could have been a long walk, through a bus station, up a ramp and past the Arrivals hall. This was a very good service from Locauto. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by CAROLINE - 28 July 2019
" Auto Europe need to consider if budget is a good company to have on your list. There were long delays on the desks and we were told wrong information about car hire (see above) "
" Actually we wish to complain about Budget. We were delayed as we needed to change flights as a result of visiting my step mother who has dementia. We informed the budget desk and after a long time to access someone to speak to we were told it was fine, given we were only 6 hours later. In addition, my husband, who wasn't in italy at the time also visited the desk and said at midday that I would be delayed by 6 hours and he was told also that there would be no problem in picking up this car. However, when I arrived at the desk after a long queue, I was to,d th eaccount had been closed due to the delay and that it cost €150 to re set the account to hire a car. In the event we had to pay but this was not what we have been told. Theree, We wish to complain about this. Please let us know how we do this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BARI, IT - Reviewed by JOHN - 27 July 2019
" Overall smooth. "
" Pick up was disorganised and very lengthy "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DEREK - 25 July 2019
" Apart from the above comment we had no further issues with our car hire experience. "
" On arrival at the airport there were long queues for all the car hire rental desks. I stood in the queue for auto Europe for an hour. When we got the the front we got told we were at the wrong desk. We should have been at the Budget desk further along. We then had to join the end of that queue and wait for a further 45 minutes before being served. The staff were very polite and I don't have any particulate complaint about them. My complaint is that the rental voucher didn't make it clear which desk to queue at. It was only further down when pointed out by the first desk did we spot that it should have been Budget and not Auto Europe desk we should have been queuing at despite an Auto Europe logo being at the top of our rental voucher. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 25 July 2019
" Always get a good price from AutoEurope. "
" Queued for an hour to rent the car and another 20 minutes to drop off. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BARI, IT - Reviewed by MICHAEL - 25 July 2019
" Car was okay. Boot silly to operate. "
" Nothing wrong bur prices too high. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by NINA - 23 July 2019
" as above "
" - long wait at airport to pick up car - unclear where to pick up 'Keddy' car from - trying to 'upsell' at counter - car not what booked - 3 door instead of 5 & boot far too small for 2 suitcases - despite being assured it would be fine "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BARI, IT - Reviewed by ANDREW - 17 July 2019
" All good "
" Over an hour waiting in queue to pick up. Inefficient and given the hard sell over all the extras that had not selected at time of booking. Very frustrating "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by MATT - 15 July 2019
" Awaiting reply "
" I would appreciate some help. We had a puncture during our rental period, however when we returned the car with spare on the counter assistant had a faulty hand held device and couldn't process the return and give us a receipt for payment on the spot. I provided an email address but never received any emails of any kind from Budget Bari (Puglia, Italy). This means I can't claim on travel insurance. Their phone is always busy and I can't find an email address. Please provide some assistance "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BARI, IT - Reviewed by JOHN - 15 July 2019
" Easy and reliable, lot of choice at the right price "
" Only criticism is that they were very insistent on the extra insurance and a less well travelled customer would be persuaded to pay quite easily but we firmly refused and she accepted this after about 4/5 times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHRISTOPHER - 12 July 2019
" Awful. Terribly inefficient process 2.5 hours in the airport. "
" Awful collection process. Terribly inefficient. In today's ever increasingly digital market place I would expect you to become extinct in the next 5 years should you not reinvent your processes. I consult on digitisation and could create a strategy for you. You drastically need it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BARI, IT - Reviewed by IAN - 09 July 2019
" Overall very satisfactory. The car was ideal for our needs and whilst it certainly wasn't in showroom condition, the odd dents and scratches did not detract from the car's performance. Checking the car back in was relatively straightforward although we were promised a confirmation email to complete the return process but 3 days later we still haven't received it. "
" Not too clear in the Bari Airport terminal building where the Firefly desk was actually located - took some finding. Once located, there was some confusion whether the adjacent Hertz staff were supposed to be doing the car check out but eventually the Firefly staff turned up and sorted the car for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by BRIAN - 09 July 2019
" Quick,easy and good value "
" Very quick check in and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 06 July 2019
" Never had any problems with the Autoeurope booking process. If AutoEurope follow up my feedback we will continue to use them. Inter Rent/Goldcar in Bari are a disgrace and action needs to be taken to prevent other customers experiencing what we had to go through. "
" Worst car hire experience I have had for over 40 years. No directions when arrived at airport. 45mins before minibus arrived to take us to offsite location. Counter staff aggressive about selling insurance. Had to collect car from dark underground garage where you couldn't see damage to vehicles properly. Gave us a car that was not roadworthy and we refused to take it (tyre was split where is had been in a collision at the front wheel which had completely dstroyed wheel trim). They insisted it had been looked at by their mechanic but eventually backed down. Took nearly 2 hours before we eventually left with a second vehicle - which was meant to be spotless but wasn't. Argued before they agreed to mark scratch on documentation. Return was equally unsatisfactory. Tried to charge for scratch that we had pointed out (and which they knew about and found within 5 seconds) and for minor marks that we had also pointed out. Charged 240 euros for one small mark on bumper - they were clearly intent on charging for something Will never go near Inter Rent again - or Goldcar that is the real company name "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by JAMES - 01 July 2019
" Excellent as ever "
" We hired the car from the centre of Bari and not the airport which was like a mad house for car hire. The city off ice was as good a hire experience as I have had anywhere in the world. Thoroughly recommend this company and their staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 28 June 2019
" I dont know how Sicily By Car and Auto Europe are separated so cant be sure how to differentiate them. "
" From queuing at the counter to driving away from the airport was 90 minutes. The vehicle had 12 areas that were highlighted as damaged - it would have been quicker to list the undamaged panels. On returning the vehicle, the person carrying out the inspection was efficient - very abrupt but efficient. Like all the hire companies i have ever used, there is a need to upgrade your insurance when you get to the counter. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BARI, IT - Reviewed by JAMES - 19 June 2019
" Great car, easy return. My only feedback would be the 30 minutes wait to collect the car in arrivals. Apart from that it was great "
" Really good apart from wait at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CATHERINE - 13 June 2019
" The number on the email/confirmation was incorrect so we could not contact the car rental to organize a shuttle to take us to the rental place. "
" See below "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by KEVIN - 11 June 2019
" Budget car hire was much cheaper at Bari airport then the competitors. "
" Quite a lengthy wait in a queue at Bari airport to collect car. Then spent a good 5 mins trying to sell us extra insurance which we didn't want. Poor directions to where the car was located. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by PHILIP - 07 June 2019
" On the whole a smooth operation "
" The car was the one that we ordered but it had more damage on the body than we were told about when we picked it up. I took photos and this was ok when I dropped it off. The most annoying thing was the cost of the childs carseat which was £143 which I find very expensive as the cost of the car was only £330 per week , £50 for the week would have been a fairer cost. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by ANTONIO - 07 June 2019
" very much "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALAN - 06 June 2019
" Please see above "
" I collected a car from Bari Airport on 27/5/19 I drove to Alberobello where I was working on an assignment as a photographer. During the journey a noise manifested on the offside front wheel The following day when traveling to a shoot the noise began to get worse. I called the number on the paper work and was informed that the car would be picked up in 45 minutes from the car park I was at A pick up truck arrived to take the car with no replacement I called the office again and was called back and informed that I would have to get a taxi back to Bari airport where I could get another car. This would be a three hour round trip and the cost of the taxi would be my responsibility After an hour of telephone conversations I said that I would go to Monopoli and exchange it in the morning. This stopped my afternoons photoshoot from taking place and the trip to Monopoli meant that the mornings work would also be lost In the morning we went to Monopoli and exchanged the vehicle and the team there were very nice However I went from a return empty to a return full contract My complaint is that your team were happy to leave me stranded in Alberobello without transport Made no attempt to find a solution as it was me that made suggestions how to remedy the situation The car was faulty and your policy seems to be get the car and leave the customer to sort themselves out I lost a day of work when if you had bought a replacement all this aggravation could have been avoided "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by STEPHEN - 06 June 2019
" I would like to see your response to the above comments "
" I hadn't realised my photo card driving licence had expired. When I asked about changing the driver's name to my wife's, as she had decided to drive instead, they refused and said we had to do a new booking, costing €632! Online the price was £88. When I told them I would do it online they refused to release the car until the following morning. They could see I had just landed with my wife and 3 young children aged between 1 and 6, it was 11pm at night, so they thought they would take advantage of a vulnerable family/situation. So I could only have a car there and then for the €632 price. I refused, got a lift, booked another car online and returned and picked it up the next day, with my wife driving instead. Con artists. I will be making a formal complaint and writing reviews online. I've lost the £200 of the original booking because they refused to change the driver's name, however then trying to con a family is disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by SAMIRA - 06 June 2019
" ok "
" The experience of collecting the car was the worst. We had to queue for over an hour and this is not acceptable especially when you have a family. If I am booking online, you have all the details and it should just be a matter of signing the form and getting the keys. I would also have liked some basic instructions on the car "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARI, IT - Reviewed by PAUL - 04 June 2019
" Much more pleasant than any airport office! "
" Arrived close to office closing time but very helpful lady was not worried and was very friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ROBERT - 01 June 2019
" Generally smooth and easy and no long queue on collection "
" Easy admin process. Wasnt explained clearly exactly what I was signing agreement to when car was returned. Couple of wheel scratches had not been identified on vehicle condition report when car was picked up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by PETER - 30 May 2019
" Auto Europe were very helpful when I contacted them about the mirror problem and assured me it would be covered under the insurance I had taken out . "
" No one came to inspect the car prior to collecting , so had to take numerous photos indicating scratches etc . Also document showed drivers door mirror was damaged , and in fact after a couple of closures the mirror cover came off . Couldn't get through to anyone so had to tape it up and explain in return if the car at the end of holiday . Not impressed . "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BARI, IT - Reviewed by ALEXANDER - 27 May 2019
" Auto Europe always finds a good deal, but the cheaper firms are a letdown "
" Slow pick up, 45 minutes wait with only one person ahead of us in queue. Complicated hire agreement with a full-to-full policy that isn't one as obliged to provide fuel receipts as proof. Only cheap because deal removes many features common to other hires "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 24 May 2019
" Great car really clean "
" Really quick at front desk and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALAN - 17 May 2019
" Very easy process and very good value "
" All good except no washer fluid in the car and returning it was slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by KEITH - 17 May 2019
" Always use auto Europe best value and service "
" Very efficient service great vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GENE - 01 May 2019
" All as per booking "
" Everything in order as per booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JACK - 17 April 2019
" Good service "
" Very good and quick customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by BARBARA - 24 March 2019
" Once we finally got to the car , it went well . Although I felt very rushed looking for bumps or dents . "
" We arrived 1 hour before our scheduled pick up and we were told to go hang out for an hour ....when we returned they said they didn't have the car I requested and wanted to give (and charge more ) is a larger car . I said no , that I had specifically requested a smaller car because of the narrow roads , after some more delays they offered a comparable car to my initial request . Customer service like that would not go over well in NY. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by NICHOLAS - 20 March 2019
" I think an extra member of staff to walk you to the car would be helpful - find the car park, then find the car unhelpful. Also if I pick a specific car, I would like to know in advance that I am getting an alternative. "
" I find the add on insurance unnecessary and annoying: just quote me the all in price. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALAN - 12 March 2019
" Very good price and good service "
" Very good all round "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANTONIO - 08 March 2019
" always good service will use them again "
" easy to use , helpful staff , upgrade for free as car booked not available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARJOLIJN - 08 January 2019
" Good experience apart from the state of the first car that they gave us. "
" When we picked up the car, it was in a bad condition. No rear windscreen wiper, full of marks and scratches. We went back to the car rental desk and they provided us with a new car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BARI, IT - Reviewed by CARMINE - 01 January 2019
" Always the best rates. "
" Car was full of unreported debts and scratches. Staff was too pushy to make me buy additional insurance, I had to fight hard to get the car at the price I paid on Auto Europe. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BARI, IT - Reviewed by ERSAN - 13 December 2018
" I had to purchase full insurance as I did not have credit card which was fine but they charged the card in polish zloty instead of euro (my account is in euro, so due to double currency conversion i lost 20 euros) "
" I had to purchase full insurance as I did not have credit card which was fine but they charged the card in polish zloty instead of euro (my account is in euro, so due to double currency conversion i lost 20 euros) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by LORCAN - 29 November 2018
" Worked as planned "
" Good service but the car had a 'needs service' indicator on all the time and was a much bigger car than I'd booked. Big cars are a pain to park in Italy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BARI, IT - Reviewed by RAYMOND - 23 November 2018
" Overall very good "
" All very efficient. Luciano at return very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by CHRISTOPHER - 17 November 2018
" All went well with the exception of the above comments. "
" I recently received notification that I have been charged for parking ticket including various charges for currency exchange and administration. However, I arranged payment of this on the day it occurred in Italy. I still have the reciept/paperwork. Despite contacting Maggiore by email and have had no response. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LENKA - 15 November 2018
" Very happy with the service "
" Car was a bit jumpy but ok. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by TREVOR - 10 November 2018
" Generally very efficient and helpful except for hard sell "
" I just wish hard selling to upgrade is toned down!! Very very irritating when you have listened and decided against the option "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by SYLWESTER - 03 November 2018
" Cert goog service "
" Cert good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LOUIS - 31 October 2018
" As above "
" The voucher stated pick-up at Firefly desk. There is no Firefly desk. We waited in a queue at the autoeurope desk for an hour and half to find out that we should have gone to the Hertz desk! There is no big sign above the Hertz desk saying Firefly. Not a good start. We really liked the car - it would have been nice if there had been screenwash in the car for the windscreen wipers. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by ERIK - 30 October 2018
" Excellent car and customer care. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SANTA - 26 October 2018
" Very good! "
" Very good! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by RAYMND - 26 October 2018
" Overall good experience and good price but see comments above at 3. "
" All good but was not given copy of sign off forms upon return of the vehicle. The person said would be sent by e mail but not yet received. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BARI, IT - Reviewed by TREVOR - 24 October 2018
" Good condition car, clean reliable "
" Very straight forward rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by NEIL - 21 October 2018
" Historically very pleased with AE but oversell on desk and flat tyre on car at pick up has tainted experience "
" Oversell on desk, Strong pressure to pay for upgrade and to take on local extra insurance. Explained that we already had excess provision and did not want to pay for upgrade. Did not stop wasting 20 minutes being subjected to the the sales pressure though. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARI, IT - Reviewed by FRANK - 21 October 2018
" probably just poor staff at bari airport who couldnt care less "
" staff were unhelpful as the car wasnt ready to collect when we arrived "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANTONIO MARIO - 21 October 2018
" All good no problems "
" Everything whent smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by ULADZISLAU - 20 October 2018
" Good "
" I'm not happy for this price "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BARI, IT - Reviewed by EMANUELE - 17 October 2018
" Best car rental broker on the market "
" Overall a good experience...not clear yet the way the block the money on the credit card. What I was explained the the branch manager, basically they do the usual pre-authorisation at the check-in then they do another transaction on the day you suppose to return the car to make sure there are funds on the card! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by LEANDRO - 17 October 2018
" The car was dirtier than normal. "
" Staff were attending queue jumpers before people respecting the queue. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by LORCAN - 12 October 2018
" Easy booking "
" Straight-forward, no fuss "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by KEITH - 12 October 2018
" satisfactory "
" Enterprise is our preferred car rental firm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MORRIS - 07 October 2018
" Everything went smoothly "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GERALDINE - 07 October 2018
" Very easy car hire at a very reasonable price, would definitely use again. "
" All went very smoothly, car in good condition, easy efficient pick up and drop off. Counter staff did the usual sales patter of trying to frighten you into additional insurance, but we told them we had our own so didn't need the one they offer and they were fine. One point which is not specific just to Avis, but any company we hire from, is that they nearly all very kindly "upgrade you" to a better model than the one you requested, which I am sure most people are thrilled with. However, I am used to driving a small car without all the bells and whistles therefore always choose this option when hiring because that is what I am comfortable with. The counter staff at Avis did try to upgrade us to a Renault Captur, but, and especially as I had read that in Italy get the smallest car you can, I declined this and requested the size car I had booked, which they provided without a problem, thankfully. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GERALD - 03 October 2018
" Counter was very busy at pick up and had to wait ages. "
" Counter was very busy at pick up and had to wait ages. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ROBERT - 29 September 2018
" Would happily use again, good price, good service, excellent car. No pressure from agents to take out extra insurance. No bewildering paperwork. Impressed. "
" Very impressed with service from start to finish. Felt confident that the company was well run, and would be there to help out if we needed it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DEREK - 25 September 2018
" Satisfied "
" Long wait at the hire desk for the paperwork then further wait to pick up keys where cars were parked "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by ROB - 25 September 2018
" Easy, friendly staff "
" Easy, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by MARK - 25 September 2018
" No problems booking with Auto Europe or with voucher, good prices just a shame that Hertz could not supply car ordered. "
" Given a Fiat Panda not an Opel Corsa or equivalent. An awful car, the auto gear box was so bad I had to use it in manual. Asked for a car like I paid for and told they only had a manual, I ordered an automatic. Hertz was the furthest rental depot from the terminal, a very long walk with cases. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BARI, IT - Reviewed by ELIZABETH - 22 September 2018
" Friendly desk staff able to converse in English as I tried my sketchy Italian! "
" Good. I have used them before & they had my details on file which made for a speedier pick up at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARI, IT - Reviewed by MARTIN - 21 September 2018
" Very good apart from as stated above. "
" The only problem was that there wasn't any indication on the voucher that Keddy was part of Europcar. I wasted time searching for the correct desk. There was also no sign on the Europcar that they were also KEDDY. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LINDSAY - 21 September 2018
" Nothing further to add other than the comments in item 3 above. "
" The Firefly representatives were good, but the car was the dirtiest we'd ever hired, even the interior could have done with a good clean!. Also, the engine oil change warning light came on as soon as we'd collected the vehicle, which isn't a great thing to be confronted with from the outset. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BARI, IT - Reviewed by SARAH - 19 September 2018
" Booking through AutoEurope was easy and covenient, shame the car rental company I chose choose to scam their customers. "
" Budget are a complete scam. At collection of the vehicle I was asked if we wanted the extra insurance package Budget offered which we declined due to the package we had paid for with Auto Europe. The agent at the desk went through the agreement discussed the fuel deposit required, the excesses due because we chose not to take their insurance, this was all fine so I signed the agreement (I did raise concerns I was signing the agreement in Italian and was provided with blank screens for signing and mentioned I was not really happy to sign as I did not know what I was signing for, the agent however explained again it was just what we had previously discussed). I have returned home to an invoice from Budget where I find Budget have charged me for the SPP super protection package that we refused. I have contacted budget and they refuse to acknowledge my complaint as I signed the agreement. Clearly they are a company that are happy to have their staff acting in a fraudulent manner. AVOID AT ALL COSTS! Shame as apart from this the pickup, car provided and drop off service was excellent. Adding unwanted and declined packages to customers bills however is dishonest and unforgivable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BARI, IT - Reviewed by NICHOLAS - 18 September 2018
" The web site was good and it was easy to book the car. My only issue is with insurance and what we should have as minimum cover. "
" The car collection desk was extremely slow, about 1 1/2 hours in total. And although you had to collect a numbered ticket to join the queue priority seemed to be given to Italians with no tickets and no prebooked car. We were also offered extra insurance we were not told about when we booked on line, surely it would be better to tell us about the insurance we need when booking the car online. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GEORGIOS - 17 September 2018
" Very poor information on the reservation with Goldstar with regards to a) clear information that the reservation office was away from the airport terminal requiring a mini bus to access it and b) no information available on how to get in touch with Goldstar to arrange for a pick up (there was not contact information to Goldstar on the reservation voucher. Very poor quality of service! "
" Staff were very pushy and rude insisting on selling me full coverage insurance to the point that they would not take "no" as a response. It was the worst service I have ever received from a rental company and never before I have felt so uncomfortable and borderline threatened to part with my money. Extremely unprofessional behavior and would not recommend Goldstar Bari to anyone! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
BARI, IT - Reviewed by MICHAEL - 15 September 2018
" We had to wait 2hours 30 minutes in a ticketed queue before we got our turn, with just a shrug of the shoulders as a "sorry to have kept you waiting !" "
" Looooooooooooooooooooooooooooooooooonnnnnngggggg delay before getting the vehicle - and not what we ordered either "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by ADRIANO - 14 September 2018
" Efficient and reliable "
" We had to wait 2.30 hours before we could get to the desk and get the car "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by PETER - 13 September 2018
" very pleased "
" very pleased "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 11 September 2018
" Good service with clear choices and prices "
" Generally good. Car was immaculate and pick up no worse than most car hire experiences. Drop off at Bari was farcical. Not enough spaces no help from staff. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAMIE - 11 September 2018
" Perfect, will use again "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PAUL - 10 September 2018
" See note above "
" Paid extra to have an automatic, got there and was told no automatics only manuals. Got given a lower spec car than ordered (Dacia) told no money back for it not being automatic or for lower spec because the car was bigger. I didn't want a bigger car that's harder to park! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BARI, IT - Reviewed by ALAN - 08 September 2018
" Fair price and free second driver important to us. When you read some of the horror stories, Locauto played it straight. Thank you. "
" All worked well, but just watch 2300 Office Closure. Thanks to dreadful Ryanair delay I arrived at collection desk at 2258, somewhat stressed!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by PETER - 08 September 2018
" I like Auto Europe have used them many times. Never been scammed like this before "
" We were conned into paying for the tiniest chip in the WINDSCREEN which we'd have never found and the Hertz man checking it in found it in seconds so it must be a nice little earner every time that car comes back €124 euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BARI, IT - Reviewed by STEPHEN - 08 September 2018
" Good experience "
" Overall satisfied with the hire car experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by RICHARD - 05 September 2018
" Poorly maintained vehicle "
" Unfortunately after driving only about 100km the oil warning light came on. Checking the dipstick found basically engine empty of oil. Disappointing lack of maintenance on part of the team considering how much I paid for the rental and this cost me an additional 15 euros to get 1l of oil to top it up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by CHRISTIAN - 04 September 2018
" Very efficient and friendly "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JULIAN - 04 September 2018
" Having flagged the problem straight away to Auto Europe by email, I got a reply of submit via website. The clunky websitevalidation made that hard and heavily constrained the useful data I could provide. "
" The car available was smaller than ordered and of insufficient size. The agent saw our luggage and assured that car was big enough, secure in the knowledge that the desk would be closed for the night before we'd seen the vehicle. Only one large bag would fit in boot. No larger alternative car was available. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by WILLIAM - 04 September 2018
" Left a positive comment on Tripadvisor - Ilaria v helpful ( after the queue wait ) and the car on the voucher was actually the one delivered by Thrifty which is refreshing. "
" Helpful staff - Ilaria in Bari - but 3 queues: one on arrival in airport to pick up paperwork, one in car park to pick up key, and a last one to report scratches. More staff would be helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BARI, IT - Reviewed by RAIMONDO - 01 September 2018
" Used twice now nice to have different company options . Highly recommended "
" Car wasn't full like we dropped off! Paperwork said car was okay had dents in which we took photos off incase any problems for Return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by HELEN - 01 September 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SHEENA - 29 August 2018
" I am angry, out of pocket by 50 Euros and annoyed that you have seem to have deliberately charged me due to not choosing to buy excess car insurance from you. Is this your way of still getting my money. I have already told many friends never to use you. "
" check in was fine, pleasant and efficient, although an issue about me having bought personal excess insurance. Wait to hand keys back was 25 minutes. Again my insurance was mentioned in Italian saying I was using Questor. I had filled car up 3 km from airport but the man said it was not full. I was not allowed to take keys and photo the evidence or to try and fill up further (even though I had another 2 hours of hire left). VERY angry but there was a long queue of people behind me and my daughter getting anxious. I said I would complain and never use you again. I have and I won't. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 27 August 2018
" I would not call receipt of documents an experience but they arrived in a timely order "
" Kept waiting for arrival of car for 30 minutes..none available despite our flight arriving late. staff at pick up were rude to the point they would not answer us when we repeatedly asked when our car would be available. Same level of rudeness on drop off. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BARI, IT - Reviewed by DANIEL - 24 August 2018
" Repeated Calls unanswered to helpline "
" Car in poor condition and not checked prior to customer pickup "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
BARI, IT - Reviewed by MICHAEL - 24 August 2018
" I had booked to hire. VW Golf or similar, and understanding the term & condition of 'similar,' the car I was issued with Dacia Duster is in no way similar to the car I normally drive (a VW Golf). On arriving late evening, I was issued tge car with paperwork being done, but was told I needed to rush to collect car from collection yard which is the furthest hire company away from terminal bulding as the entrrprise personnel wanted to close and go?! After going as quick as possible with family of 4, I was presented with tablet screen to sign for the car, no opportunity to inspect vehivle and given car keys with no more explanation (in the dark) and pointed in direction to drive. The driving experience was not like a Golf?! At first light, I inspected car and took photos of the numerous marks (6 in all) and reported these by phone to enterprise desk and also mentioned car not like a golf and asked for something else. I also mentioned that it did seemed unusually noisey at times, but they said that was bot a problem and to consider that I was 'only hiring the car and not buying it?!' I said I would see how it goes and report back, and did phone again. I drove back to airport also to mention and get an actual copy of the car's condition at point of hiring. This printed sheet accounted for all the marks I noticed. In summary, not happy with the similar car and it not being a Golf which specofically booked as am familiar with, not happy that we were rushed through without seeing car's condition and tgat not explained and no other information, and that I had to go and get that information and printout to allay worries and concerns. Not a great car hire experience, especially at the expensive price. "
" I had booked to hire. VW Golf or similar, and understanding the term & condition of 'similar,' the car I was issued with Dacia Duster is in no way similar to the car I normally drive (a VW Golf). On arriving late evening, I was issued tge car with paperwork being done, but was told I needed to rush to collect car from collection yard which is the furthest hire company away from terminal bulding as the entrrprise personnel wanted to close and go?! After going as quick as possible with family of 4, I was presented with tablet screen to sign for the car, no opportunity to inspect vehivle and given car keys with no more explanation (in the dark) and pointed in direction to drive. The driving experience was not like a Golf?! At first light, I inspected car and took photos of the numerous marks (6 in all) and reported these by phone to enterprise desk and also mentioned car not like a golf and asked for something else. I also mentioned that it did seemed unusually noisey at times, but they said that was bot a problem and to consider that I was 'only hiring the car and not buying it?!' I said I would see how it goes and report back, and did phone again. I drove back to airport also to mention and get an actual copy of the car's condition at point of hiring. This printed sheet accounted for all the marks I noticed. In summary, not happy with the similar car and it not being a Golf which specofically booked as am familiar with, not happy that we were rushed through without seeing car's condition and tgat not explained and no other information, and that I had to go and get that information and printout to allay worries and concerns. Not a great car hire experience, especially at the expensive price. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 1
BARI, IT - Reviewed by NEIL - 21 August 2018
" One negative comment could be around signposting the ERAC drop off office at Bari airport. I struggled to find it "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALEXANDER - 20 August 2018
" Very good "
" Very good "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by ALICK - 17 August 2018
" I am an advocate of Auto Europe and usually hire through you once or twice a year. Overall I have had good experience with your hire partners, but at the moment Sixt are affecting my opinion of you i'm afraid "
" Refuelling charges have been applied even though the vehicle was returned with a full tank of fuel, and no response has been received from Sixt regarding this, even though I contacted them on 24th July. This has affected my overall opinion of Sixt "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by OLGA - 17 August 2018
" Arriving to the airport I didnt get any car cause I didnt have credit card . And you didn't want even help with it. You charged me like cancellation which I didnt make. I was ready to change the details and it was rejected . On my opinion your company just steal my money .you have no right to act like this .This is awful . I'll take lawyer and ill make claim . "
" Hertz manager was very rough .Instead of help us to solve this problem she was saying that she doesnt have time.She was screaming tat me.No respect to customers.They are useless "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by GIUSEPPE - 16 August 2018
" I have used countless times Auto Europe but it was the 1st time with Firefly, never had a problem before with different local suppliers, I'm assuming that due to the lateness of my flight staff were un-cooperative/unhelpful but should have been more reasonable to my needs "
" The Car, even though it was of the goup chosen, was just like a small van and it stunk of cigar/cigarette smoke, was parked in a obscure place, very tight space with a bigger van obstucting the exit view (without help would not had been possible to get it out of its parking space). After point this out to the counter staff ie: type of car, bad odour (by the way my wife is allergic to smoke and I had to wait about half hour with all the doors open to dissipate the bad odour after spraying its interiors with perfume) and parking restrictions ,was told that it was the only one available but for an extra 10euros a day they could give me a different one. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BARI, IT - Reviewed by FRANCO - 15 August 2018
" Nothing more to say other than it wasn't very good "
" Absolutely the worse car hire experience I've ever had 3 hour s to pick a car up at the desk people everywhere terrible start to my holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARI, IT - Reviewed by ELIZABETH - 13 August 2018
" Booking through autoeurope was very straightforward "
" We waited for 90minutes to get to the counter. Staff were taking a long time to process each customer, and there did not seem to be a logical order to the calling of each ticket number (with H, T and N being given out). I also booked a small car deliberately to navigate the small Italian roads - instead I was given a huge hybrid car which whilst a lovely car wasn't what I wanted. It wasn't worth the hassle of trying to change this when we'd already waited so long in the first place. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by DANIEL - 13 August 2018
" It was fine thanks "
" The only thing that wasn't great is that it was confusing as to which desk to goto at the airport. We had to go to Europcar rather than Keddy "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by MILAN - 02 August 2018
" Booking was as easy as other websites. However, autoEurope website should also show updated Opening times next to companies in the search page or while booking a car rental. I almost booked SicilyByCar as it was cheapest for a pick up at 22:30, but then I changed my mind later but Thank God I did! When I was searching for other company, I found out that SicilyByCar was already closed by then. It is not their fault but the AutoEurope website's. Please take a look. Thank you. "
" It was late at night as the flight had delayed, but hertz counter serving Dollar customers was still open, unlike other local rental companies. It took some time to reach the front of the queue, and also to find the car in the parking was a bit confusing, but overall it was good. However, I'd like to ask Hertz to put a bigger "DOLLAR" sign next to Hertz, as it was a bit difficult to find that Hertz was also serving Dollar customers. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CAROLINE - 02 August 2018
" Please see above "
" Ordinarily we have a very good experience with Alamo. Unfortunately this time there was a fault with the car and we broke down. We it took 7 hours to sort out the problem, arrange for the car to be collected - organise a taxi (which we had to pay for - €100) to collect another car from an airport (not the airport we collected or were scheduled to return the car to) which was nearly an hour away - then there was a lot of confusion around charges for the second car. Overall the staff were helpful and we got there in the end but the procedure for replacing the car was confusing and we felt very worried about the outcome as we knew the car was faulty but it felt like we weren't believed. We were only on holiday for 3 days and so this incident took out a lot of this time and we found ourselves miles away from where we had planned to be on that day. The replacement car was however very good. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BARI, IT - Reviewed by RUPERT - 01 August 2018
" Apart from collecting the keys it was very good "
" Waiting over an hour to collect the keys is not good service. If you know you have customers collecting cars at the same time you should staff the desk proportionally. Manage it better by being alert and don't allow people to jump the queue. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by JOSEPH - 31 July 2018
" I find the switching of cars to "similar" models is very arbitrary. The Volvo was not a suitable alternative. Locauto did not have the Audi at all, so why was it offered on your site? "
" We actually booked and paid for an Audi A4 Estate, but they told us they did not have any (and never did), and they offered us a Volvo SC90 instead, which while a fine car, could not accommodate our needs, so we downgraded to a VW Touran. It was somewhat dirty, but otherwise excellent, and turned out to be a good choice. Locauto was friendly, and efficient. It is surprising that roadside assistance was not included in the price, and while cheap, was a nuisance to add at the counter. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARI, IT - Reviewed by ALAN - 30 July 2018
" Good all round "
" Had a LONG wait for the car - an hour - but everything else ok! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 30 July 2018
" Should there be better communications between yourselves and the car hire company to prevent this happening in the future? "
" I find that I have been charged by Sixt for the full rental, even though I had previously prepaid through yourselves. In addition we were given a smaller car than I paid for "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SANDRA - 29 July 2018
" Ok "
" They try to sell you more insurance when I had already purchased it in the inatial booking. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by RADOSLAV - 24 July 2018
" Please see my comments above "
" I've had appalling experience collecting my car from Budget at Bari Airport! After waiting 1 ¼ hours the only car my party was offered was Mercedes A160 where a Nissan Qashqai or similar was described in the booking. I understand very well the meaning of OR SIMILAR, however the boot the A160 is 60 litres smaller than the boot of the Qashqai. This also meant that we could not fit our three small suitcases in the boot of the Mercedes. The only other option we were offered, was upgrade from Group F to Group G (Mercedes B180D), which meant we had to pay 200 euro extra in total for our car rental. The whole process was very slow, the office staff has blamed it to the upgrade of the IT system – apparently they always had upgrades midweek. For all the time I have booked through Auto Europe, I've never had such frustrating experience with any car rental company so far – for this I'll be filing another claim with Auto Europe. I also had similar experience with Budget a week later at Marseille Airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BARI, IT - Reviewed by CHRISTOPHER - 21 July 2018
" I've usually had good service from Auto Europe and always been available to speak to you on the phone. I'm starting to get fed up with having problems when I pick up or drop off cars. I want a easy experience rather than a cheap experience. "
" No auto car available as was confirmed. 90min wait while they found the smallest car on earth. No contract given, no damage report,no apologies, office was total chaos, long queues. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARI, IT - Reviewed by ANTONI - 17 July 2018
" ok "
" I was duped by Maggiore and charged an extra £278.00 under false pretences. My Credit Card company has set up a Dispute Procedure. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BARI, IT - Reviewed by RAPHAEL - 16 July 2018
" Generally it was good, the value for money was good. Though I'm yet to receive my deposit back "
" Understaffed, meaning the drop off took about 45 minutes due to only one member of staff being present to deal with three customers "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BARI, IT - Reviewed by GIANCARLO - 12 July 2018
" Will most certainly book through yourselves in future! "
" Staff at the counter were excellent, especially as we had a three hours delay, which meant that they waited past midnight, their usual closing time to enable us to pick up our car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALAN - 11 July 2018
" I particularly like the Zero Excess package as I don't get the hassle of someone trying to sell extra insurance at the airport, so I will continue to use Auto Europe as long as the price remains competitive. "
" Dollar rentals are handled by Hertz at Bari airport but there is no indication that this is the case, so I wasted some time trying to find them. Everything else was ok. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EDGARS - 11 July 2018
" I order Pegeot 308, but receive new Dacia Duster! Excellent! I loved that car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by NIGEL - 07 July 2018
" Car floor front and rear had not been cleaned. It did not affect my use of vehicle but I am always suspicious of rental companies inventing a charge for something. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARI, IT - Reviewed by HARRY - 07 July 2018
" I utter crap and not helpful what so ever. You would had thought Autoeuropa would be aware of late flights and people being late and try to accommodate the people who have paid to hire their cars but apparently not, they don't give a toss "
" Our flight was delayed by 2hrs and when me and my partner arrived at Bari airport hoping to collect our car to finish our long days traveling we found out we couldn't due to the desk being closed. Apparently we were meant to have rung to inform you we were going to be late ( easier said than done whilst on a plane where phones aren't allowed ) to say we were going to be late. To make things worse when we arrived back the next morning after hiring a car for the night from someone else so we could get too and from our hotel we found out we couldn't get our hired car from you as we weren't picking it up on the correct day so we'd have to cancel our original car at a fixed fee and hire another one instead. We were at the airport for 9am the next day so I'm baffled and irritated as to why I couldn't just pick up the original car we had booked. None of your staff seemed keen to help, instead they just kept on pointing to a free phone number which meant I'd incur more cost as I had to ring from my mobile "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by MARK - 05 July 2018
" Bit damaged by this whole experience, that basically felt like a rip off. I will be using known global renters when in Italy in future. Last time I was in Europe I had a very fine experience with Hertz, so very surprised that this one was so bad. "
" terrible experience unfortunately. It was unclear during the booking process that I would have to pay extra once we actually got to the actual pickup. Then it turns out that the renter was LOCAUTO and not Alamo or Auto Europe. THey had the longest queue and it took over 45 minutes from lining up in the queue to actually getting the car. The whole experience seemed to be set up to bring you in at the lowest price, and get you with unexplained extras. Finally, they have now charged me the maximum excess for an innocuous scratch on the bumper and some scratches on the alloy wheels, which you can be sure will never actually be repaired. Also, there was no information provided about the drop off point other than the address, which is pretty hard to get to in Florence. Some better directions, and information that we had to go into an 'authorised car zone' would have been helpful. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by MILENA - 05 July 2018
" All went smoothly both at pick up and drop off. Car was as described. "
" Very nice staff and easy process "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LIAM - 03 July 2018
" Just would never use the same website again to book anything. Can't trust the information to be correct. "
" The car had not been cleaned before we collected it. There was no water for the windscreen wipers and the tank was not completely filled with diesel. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BARI, IT - Reviewed by WILLIAM - 30 June 2018
" I have you used you on a number of occasions over the years and I am happy with your service but I will try to avoid Dollar and Hertz at all costs. "
" we had to go to the Hertz counter and it took nearly an hour and a half to get to the counter to be served. this is not the first time I have experienced long delay at Hertz, some years ago I experienced over 2 hours at Nice. I would therefore avoid using Hertz and partner companies again. once at the counter it only took us 5 minutes or so to complete the transaction but other people seemed to be their for around 30 minutes with the member of staff which I don't know why. this spoiled the whole experience for us. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EMMA - 28 June 2018
" Very pleased, probably the most efficient and well priced car rental I have used in the last 10 years "
" Service was great, car was in top condition with only 1,000 miles on the clock. Counter staff were very helpful and explained everything. I would def recommend Maggiore to anyone visiting Italy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by STEFANIA - 26 June 2018
" Good service "
" I'm still waiting for the money of the bail. I have asked for information but I haven't received information yet. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BARI, IT - Reviewed by WILLIAM - 26 June 2018
" Easy and quick because I was at the front of the queue. It did not look so promising for those who were slower through baggage reclaim. "
" The rental was not fulfilled by Alamo but a local company "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 23 June 2018
" Easy to compare rentals and to book. "
" My only issue was that the counter staff kept trying to sell me additional insurance even though I had said that I already had adequate rental car insurance under an annual policy for any cars I rent. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by FABRIZIO - 23 June 2018
" Painless "
" No problem at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 23 June 2018
" All OK "
" All OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SEBASTIAN - 15 June 2018
" No problems with the Auto Europe booking! "
" The Bari counter staff is appalling. They try to sell add ons to everyone (excess insurance, bigger cars, ....). It takes 30 min per customer to get through all their sales tactics, trying to cheat customers into things they do not need. It took me 2 hours to get my prepaid, pre-booked car, because the lady tried to sell me things I did not need. Worst car rental experience I have ever had. 2 out of 4 Avis/Budget staff were working (very slowly, and of course sales tactics), the other 2 were having a chat and left office despite waiting customers. Please do something about this! Do not advertise Budget/Avis cars for the Bari Airport office on your Auto Europe website. The most disrespectful treatment of customers who have already paid for the car online. Car had a broken back light, otherwise fine. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by NIGEL - 13 June 2018
" Efficient booking process, competitive price. Good. "
" Overall, an excellent experience, probably the best from a car hire company. My only slight gripe would be the scrum that takes place in the arrivals hall and the time taken to be served. The representative, however, was pleasant and efficient. The car itself, its condition, and the pick-up and drop-off procedures were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAMES IAN - 10 June 2018
" Mostly very satisfied, but there have been a few occasions where they were extremely unhelpful. "
" Good service, whether we use them again is price dependant. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by GWEN - 08 June 2018
" Really happy with the Toyota Yaris hybrid! "
" Everything was smooth from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALIONA - 08 June 2018
" Easy, quick and perfecr service. "
" I got basically a new car, so the experience is absolutely positive. Sicily by car would recommend for whose who is not afraid of waiting while paper work is done. So if you are not in a rush, go for it, but if you are rushing choose smth else. :) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANDREW - 19 May 2018
" easy and accurate. "
" Top Notch - highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 17 May 2018
" I just have . "
" I was surprised that I was asked to pay for extra collision waiver as I thought that I had already paid for it in advance but it's probably me not ticking the correct boxes etc. Well done, good service. The only complaint about the car is it had a warning light on throughout my stay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by GERALDINE - 15 May 2018
" We use Auto-Europe at least three times a year in Italy and are always very impressed with the quality of car and value for money. "
" A few minor issues: car pick up at Bari airport is a long walk from the terminal; pick up took a long time because of shortage of staff. Whilst the car was badly dented, we were given a much larger car than booked which was wonderful given the mileage we had to cover. The car was a pleasure to drive and economical. Overall we were very pleased with the booking. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARI, IT - Reviewed by NOEL - 10 May 2018
" I always rent cars world wide via Auto Europe and they have always been great. Sicily by Car have not been "
" The counter staff lady was quite slow in dealing with us as she had a previous customer who's car was missing When we got the car it had a warning light on for service but we took it Two hours later we discovered the wipers were not working and a storm was due We tried calling the number but it just rang out That night when going out we discovered the lights did not work so we had to cancel our meeting We called the emergency number again and an Italian friend explained the situation We were told they could arrange to collect the car sometime the following day and we could call again about a replacement As we were only there for three days this was no good The following day we drove back to Bari airport and asked for a replacement which they did but with a lot of fuss I would not rent from Sicily by Car again following the overall experience "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by MARK - 05 May 2018
" The car hire desk is a long way from the terminal and no sign of a courtesy bus to get there or indeed any signs in the terminal to help direct you. Same applies on returning the car another long hike dragging luggage. Staff at collection and drop off lacklustre too. Car was pretty battered and although fuel was to be full to full it certainly was not full on collection probably just over 3/4 full. A brake light bulb was out and low tyre pressure warning all the time we had it. Reported these on return and they said not to worry so it went out to the next hirer the same. Having said all that the car did the job at reasonable value. "
" The car hire desk is a long way from the terminal and no sign of a courtesy bus to get there or indeed any signs in the terminal to help direct you. Same applies on returning the car another long hike dragging luggage. Staff at collection and drop off lacklustre too. Car was pretty battered and although fuel was to be full to full it certainly was not full on collection probably just over 3/4 full. A brake light bulb was out and low tyre pressure warning all the time we had it. Reported these on return and they said not to worry so it went out to the next hirer the same. Having said all that the car did the job at reasonable value. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by DAVIDE - 29 April 2018
" We always book our car hire through Auto Europe. "
" Everything was fine, although we were given a larger car than we had booked so it wasn't very economical to run. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by ADAM - 30 June 2015
" Only 1 person on desk when collecting cars, and she literally took 20 minutes for each booking. They retook all of our details that we had submitted with the booking - names, addresses etc. They did not have an automatic car ready for us, even though this is what we booked, and the lady even tried to ask why we wanted an automatic! Finally they would not help at all with the fitting of the baby car seat. The car itself was fine though. "
BARI, IT - Reviewed by TURHAN - 24 June 2015
" I was want to speak autoeurope staff. I was called repeadtly but always answering machine. They cant solve my problems. "
" We have problem about Maggiore. We cant go to Bari 16 june because we have some private problems. we were report to autoeurope this with email. Than, we arrive to Bari at 17 june. But Maggiore staff says us " I have no car. You are delay. your deal is invalid." We were wait Bari airport about 4 hours. and than they accepted give a car to us.. They was take 1800 euro deposite for car. Other car companies take 1000 euro. "
BARI, IT - Reviewed by JOHN - 18 June 2015
" 90 min. wait to exchange paperwork for pre -booked car at Bari.Only 6 people in front of me ,2nd member of staff busy on computer,not interested in supporting colleague who was dealing with customers.Disgraceful customer service;will not be using company again. "
BARI, IT - Reviewed by MIHAELA - 15 June 2015
BARI, IT - Reviewed by ADRIAN - 12 June 2015
" Booking went extremely smoothly. "
" They were difficult to get hold of and when contacted described pickup point for their collection, not a shuttle service, that were difficult to find. We were also pressed, on arrival, to take out the extra insurance (about 250 euros cash) to negate the excess of 1500 euros. We were told war stories about the high incidence of theft and damage in Puglia that made this almost essential!! In UK we discovered you can buy this for £30 pa! "
BARI, IT - Reviewed by THOMAS - 12 June 2015
" Efficient and courteous "
" Their customer relations are poor, staff brusque.. Their directions for locating their shuffle service are woeful. "
BARI, IT - Reviewed by ANDREW - 11 June 2015
" The service was good and I like the security of knowing there is a UK based agent to correspond with in the event of any difficulties. I will use Auto Europe again. "
" The car was fine and the service on both arrival and departure was efficient. At Bari the collection car park is some distance from the terminal. On return they usefully had a trolley for us to use. It would have been helpful to be advised to use a trolley for large cases when completing the administration at the desk. "
BARI, IT - Reviewed by CARLOS - 11 June 2015
" More clarity around fees (what is is included / what not) "
" Brand new car, excellent customer service at check in and check out. Long waiting queue at check in. "
BARI, IT - Reviewed by JONATHAN - 10 June 2015
" Firefly extorts money from people when collecting the car to pay for added insurance which I did not want. I will never use you again, You are their agents. I am aware that their extortion is commonplace. I intend to ensure that all potential customers are aware of your practices through Trip advisor, Facebook and twitter. be in no doubt "
" See above. They will be closed down - it is only a matter of time. If you don't believe me check online reviews. They clearly don't care about reputation and more importantly their customers "
BARI, IT - Reviewed by MARCUS - 02 June 2015
" On arrival at Bari we had to wait 2 1/2 hours before we could collect our car. This was longer than it took to fly to Italy. "
" On arrival at Bari we had to wait 2 1/2 hours before we could collect our car. We were told that the delay was due to 4 planes arriving at the same time but this must have been known beforehand and nothing was done to prepare for this. There was also nobody in the car park to talk us through the car, show us how things worked and go over any damage etc. we were just left to our own devices. Very disappointing indeed. We also had people waiting for us in Monopoli who were to take us to our house and therefore the enormous delay impacted on our first day in quite a bad way. It took us longer to pick up our car than it did to fly to Italy. I would only use Locauto again if you could guarantee this would never happen again. "
BARI, IT - Reviewed by STEPHANIE - 01 June 2015
" would help to have more than 1 person available when flights come in. there was a bit of a long wait to get the car. I had asked for a GPS on the website, but it didn't get through, so when we arrived, no GPS in the car. it wasn't a problem, and it was too late at night to go and ask especially with kids in the car. "
BARI, IT - Reviewed by SIMON - 29 May 2015
" efficient and quick "
BARI, IT - Reviewed by ALAN - 24 May 2015
" No problem! "
" Good company "
BARI, IT - Reviewed by BRIAN - 13 May 2015
" Instructions how to find the rental car area could have been clearer had a map been provided, and the return location was different which was confusing.(Probably the airport management at fault with poor signage rather than the rental company). But Maggiore upgraded the car which was a nice touch so no real complaints and would use again. "
BARI, IT - Reviewed by MARK - 07 April 2015
" The Smile desk was not easy to find at the airport. It needs to have a larger sign. "
" Needs a larger sign at the airport desk. "
BARI, IT - Reviewed by PAUL - 07 April 2015
" The queue I encountered in Malaga lead me to use an alternative provider, but this trip in Italy was far better. My suggestion would be that since the provider knows how many customers are expected they should man the desk accordingly, not leave to just one person. "
" Theere were some communication issues, since our lack of Italian and their lack of English were polar, but we got there in the end. The car was fine, just what we we needed. "
BARI, IT - Reviewed by JOHN - 27 March 2015
" Good price all as agreement no problems would use again "
" Good friendly service no problems picking up the car and quick drop off with no hassel. "
BARI, IT - Reviewed by TERRY - 20 October 2014
" Very helpful, and quick to resolve queries. "
" Somewhat disorganised!! "
BARI, IT - Reviewed by WILLIAM - 25 September 2014
" An excellent booking system. "
" There was a bit of a wait to pick up our keys, but they were far and away the busiest rental firm. We got upgraded from a small car to an Octavia estate. They were fast and efficient at the drop off, although we still had to go back to the busy desk to have our card unblocked. "
BARI, IT - Reviewed by JOHN PAUL - 25 September 2014
" Great service and good documentation plus reminders emailed. "
" The pre-arranged car seats were of poor quality and we were not provided with any help or instructions on how to install these. A very poor experience to start the holiday. "
BARI, IT - Reviewed by WILLIAM - 08 September 2014
" We had to extend our rental at short notice due to flight cancellation and change our drop off destination,this was all handled without a problem,the car was excellent "
" See above "
BARI, IT - Reviewed by STUART - 20 May 2014
" I have experienced this before .... So it came as no surprise .... But, nonetheless irritating. We chose to extend our car hire by one day .... And we're charged a relatively expensive rate for one day. Additional flexibility in the booking process would be a benefit "
" The ability for flexibility in the rental period would be a bonus. "
BARI, IT - Reviewed by ROBERT - 15 May 2014
" We have booked through Auto Europe many times and always been satisfied "
" Very satisfied with the car - a new Panda with 4 doors, and the staff at Maggiore. Only problem is the distance from the Terminal to the pick up area, but that's not their fault. "
BARI, IT - Reviewed by GILLES - 29 April 2014
" I have ordered a DS3 and get a C4 Picasso. Not my choice but it was a good choice because of higher sitting price was the same All good "
" I have ordered a DS3 and get a C4 Picasso. Not my choice but it was a good choice because of higher sitting price was the same All good but a bit long to get and give back the car "
BARI, IT - Reviewed by DOROTHY - 07 December 2013
" The man at the car park was insistent and rather rude when we sugested we did not want to take a car which had been scraped by the previous customer so that the door was catching every time it was opened . The girl at the desk was completely charming and made up for him. However the new car was so tiny not even a small suitcase fitted in the boot. Not much good if we had been touring . "
BARI, IT - Reviewed by DANIEL - 12 July 2013
" Clear website and the best rates I could find. "
" Cheapest rates and a good level of service. "
BARI, IT - Reviewed by PHILLIP - 19 June 2013
" car rental company was offsite from airport...made for difficulties on arrival and departure "
" useless wireless system rented to me..wouldnt again use an offsite carrental company "
BARI, IT - Reviewed by JEREMY - 14 June 2013
" Very efficient,slight expensive though "
BARI, IT - Reviewed by JOHN - 09 June 2013
" Easy to use service, no problems throughout. Car very good. See comments in Budget LV section. "
" At point of car return was charged an additional 7.88 Euros, which I was told rather uncertainly was for changes in the exchange rate, which I had not expected. Very disappointing!!! "
BARI, IT - Reviewed by STEVE - 07 February 2013
" On initial choice of supplier the one way element was excluded but not obvious on the' front page' So I followed the order through to payment then it was rejected. As a fairly frequent user of auto europe Is there a system similar to that which I used to have with europcar direct where the records are kept on the system or a swipe card to shortcut the vehicle collection process.? "
" Very helpful bit of a queue at Bari for collection & our vehicle had 36,000 km on it but for the price did the job - regular trip to visit relatives "
BARI, IT - Reviewed by PETER - 29 January 2013
" I travel to Italy 5-7 times each year as I have a home there and my biggest annoyance is that when we collect a car it is never checked for damage and chargeable flaws correctly!!! If we arrive after dark this problem is clearly compounded and as experienced users we know the procedure but new visitors could and would be prone to unreasonable costs and charges for damage not created by them! When you are told at the desk that the vehicle is perfect it should be exactly that!!!? "
BARI, IT - Reviewed by JOHN - 13 January 2013
" I have used Auto Europe on many occasions and have always been very pleased with the service. "
" Very efficient and good clean car. "
BARI, IT - Reviewed by COLIN - 08 January 2013
" Helpful telephone sales person advised that if I rented for 3 days not 2 drop off would be free. "
" Took a while at checkin to confirm that because I had paid for 3 days rental I did not have to pay the drop off fee for coming back after 2 days "
BARI, IT - Reviewed by ADRIAN - 20 December 2012
" Super Site. Nothing to change or complai about. Simple and effetive! Will be using Auto Europe again every time I need to hire a ca "
" Superb. This is not the first time I used Europecar, and just like my other experiences with this company, the service was flawless. This is one very highly recommended car hire company! "
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