AUTO EUROPE BELGIUM Car Rental Reviews

BRUSSELS, BE - Reviewed by MATAN YIZHAQ - 04 September 2025

" I've filed a costumer service complain.. "

" Different prices for additional items than in the voucher. Car seat is bad quality. Additional fees were charged just because. Didn't let pickup car early. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

CHARLEROI, BE - Reviewed by DANIELLE - 17 August 2025

" This was my worst experience with hire car companies ever. My flight was delayed! I rang and informed your office! I asked for my flight number and situation to be shared with Europcar. I got there, after running through the airport, to find they were shut. I had to make alternative arrangements, returned to the airport the next morning to be told the car wasn't available and had been sold on. Had to wait for your customer service to re open, to be told the only solution was to spend more and hope that Europcar would adhere to the contract, but it wasn't guaranteed! I was left stranded in an airport in a foreign country with an elderly parent, and customer service was useless. I was refused when asked if I could be passed to management or complaints department. I am majorly out of pocket and have submitted a complaint to which I am waiting for an effective response to. I have already began to tell people how awful this service was. "

" I was classed as a no show, and there was 'nothing available' because my car, that i had booked, had been leased on to someone else leaving me stranded. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by RICHARD - 13 August 2025

" Experience picking up the car fine. Dropping off quick but the excess km fine due to an error in their administration remains unresolved. They have so far refused to respond to communications. "

" They stated the wrong car mileage at pickup and have charged me 430euro for excess km that I haven't done. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CHARLEROI, BE - Reviewed by RUTH - 18 July 2025

" Smooth service, nice car, friendly/helpful staff "

" Smooth service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by STEVEN - 17 July 2025

" very good and easy to book "

" very good car brand new however I was not told that there is a cross border charge by the staff counter. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KAMAL - 10 June 2025

" I was told by auto Europe that crossing the borders fees were included in the original price and I was surprised to be asked to pay it by Europe car staff in the airport which made me really upset. "

" Prices for child seats should transparently be printed and visible in your offices. I was told to pay a price and when I asked again about it, the guy said sorry and changed it. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KENNETH JAMES - 09 June 2025

" Would use again. "

" Lovely car. It could've been doing with an external wash before we collected it. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by MOHAMED - 03 June 2025

" Thanks auto Europe "

" Keddy was excellent in every way, from the beginning to the end "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MARIA CORNELIA - 26 April 2025

" Auto Europe is a good website to compare car rentals Always satisfied with the reservations that they make Unfortunately Hertz was not up to standard from what you would expect from such a big name in the car rental industry "

" Needed to wait one hour at the desk because there was a line and not enough staff at an international airport you would expect differently Second, if you have a reservation with all your details, there should be an a reservation desk special for these people so they don't have to wait as long Third, the car was very dirty inside I have never rented a car that was so dirty inside "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 2

BRUSSELS, BE - Reviewed by MARC - 24 February 2025

" Customer service should be quicker. This is what I got after sending an email about the issue with the overcharge: Thank you for reaching out to Auto Europe. Due to a higher volume of inquiries, our current estimated response time is 6 to 8 weeks. 6-8 weeks....how valued is your customer? "

" Drop my keys in the keybox as there was nobody when returning the car. Avis charged me an extra day as they don't monitor their keybox and processed the return one day later. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by RICHARD - 05 February 2025

" The whole process was easy and straightforward. Well done. "

" The whole process was easy and straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by NEIL - 16 December 2024

" NEVER AGAIN "

" Booked car for 2.30. As queue at immigration got to Hertz about 3. After few mins I was told no car at the moment. About 8-10 mins later I asked about a car. Informed found car, needs to be washed, wasn't told how long I would have to wait, so gave up and got the train. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by RICHARD - 26 September 2024

" Ok "

" Exterior of car not cleaned quite as well as expected. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by ANDREW - 27 April 2024

" Easy to use. "

" Polite staff, very quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by THOMAS - 22 April 2024

" Overall very good. A higher spec car than I expected. "

" Once checked in online it was simply a matter of turning up and collecting the keys. Overal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by DAVID - 16 April 2024

" Will rent again form them next time in Brussels "

" All good, staff helpful at collection and fuss free return process "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by PATRICIA - 20 March 2024

" n/a "

" Only complaint was long queue when picking up car "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ALFRED - 20 February 2024

" 0 "

" My brother booked the car for my bat they told him he can't pay for the deposit at I cont have the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by DAVID - 26 November 2023

" The booking experience was fine. But see my answer at (3) above. "

" I would have scored this a 10 for Europcar and close to 10 for value but for one issue. The car was to be hired in Belgium, which is a small country. I declared at the time of booking that I would be taking the car into France but there was no indication online that there would be an additional charge for this. I was surprised by the amount of the charge. The insurance risks are not really any different in northern France compared to southern Belgium and I think the standard hire charge ought to cover adjacent countries. At the very least, the additional charge should have been quoted at the time of booking. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by JAIME - 05 November 2023

" Very professional staff and great customer service when I needed to make an amendment to my reservation. "

" Very professional staff and great customer service when I needed to make an amendment to my reservation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RUSSELL - 18 October 2023

" As above, I expect a concession - full/partial refund or credit note - for an unroadworthy vehicle. It should be checked prior to release to customers. "

" The front and rear screen washers did not work, this is not just inconvenient, it's dangerous and as such the vehicle was unroadworthy. I demonstrated this to the person accepting the vehicle at return. I expect a concession toward this fact. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 2

CHARLEROI, BE - Reviewed by ADAM - 13 August 2023

" As per previous "

" Hi Team, I just wanted to say that I was very disappointed to find the deposit I was required to leave was 800euro and not the amount quoted in your email below. When I showed the email to the member of staff he just advised me you are wrong and apparently this happens every single time someone books through yourself. He had no intention of assisting me or trying to lower the deposit so whilst I was in a foreign airport I've had to contact my Bank and increase my credit card limit there and then to allow me to hire the car and continue on my journey. Huge amount of stress caused and I was late checking into the hotel. I know its not your fault but I wanted to feed this back as the rudeness and just lack of compassion and willingness to help that I experienced with Europcar in Charleroi was very disappointing they just genuinely did not care. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by DAVIDE ANGELO - 09 August 2023

" Good experience as usual with AutoEurope but extremely terrible with Europecar, many years ago this car rental dealer used to be far better. "

" No personnel at the check in counter, I need to wait 10 minutes and even worst, no Europecar staff in the offices near the car pick-up, I need to ask to some car cleaner staff to collect the boost seat for my daughter, which happened after nearly 30 minutes, hanging around to found the appropriate staff. Unacceptable how Europecar is not organized in Brussels Airport. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by CHRISTOPHER - 03 August 2023

" Ever part of it was simple. "

" No issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by HAIRUL SHARANI - 07 June 2023

" Very easy to book, great value and clear conditions. I will use it again. "

" Very easy to check in and collect the car. We were given clear instruction on how to get to the car, exit the car park and return. Only that the extra insurance coverage was not communicated earlier on, and we only found out that it costed the same amount of the car for the whole week, so it was like double the price! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by JOHN - 01 June 2023

" Ok "

" Car had not been cleaned inside -- glove full of sticky stuff--overwise all ok! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by DUNCAN - 23 March 2023

" Easy booking experience and peace of mind with the extra insurance provided. "

" Counter staff very friendly and helpful. The car itself was larger than I expected (in a good way) and was a pleasure to drive (I may now even buy one myself). Drop off procedure seemed ok. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by KWAN CHEUNG - 29 January 2023

" First of all, I already mentioned I will go to Germany, Netherlands and Belgium. Auto Europe doesn't ask me to add an extra option - Winter tyres. I was been told by Sixt I need to add an extra 300 euros for the Winter tyres and the car needs to be downgraded without a refund. Absolutely hopeless, if auto Europe website is more clear and let the customer to choose and said why we need a winter tyre in some certain countries. The story wouldn't be like this. "

" My wallet has been stolen and they don't accept psychical master debit apple pay or cash. In the end, I cannot get my car and the holiday is ruined. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by DEREK - 12 January 2023

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by FRANCIS - 17 November 2022

" Very impressed - straightforward, efficient and polite. Highly recommended! "

" Great service, clear explanation of the electric car, very customer-orientated and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by BRYNLEY - 26 September 2022

" Booking was straightforward, Europcar experience was poor. "

" The first car I received had not been cleaned, it was dirty inside and out. The second car was cleaner on the inside (although not perfect), but still unwashed on the outside. Very poor. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHARLEROI, BE - Reviewed by DAVID - 20 September 2022

" Very Very Good "

" Excellent service and quality vehicles Would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by STEVEN - 28 July 2022

" OK apart from worries about extra insurance. "

" Unwanted insurance was added, possibly due to language barrier. I wish this wasn't always a factor when hiring a car. Their PC didn't work so i didn't 'sign for' anything as contract was emailed to me later. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by ALLEN - 20 April 2022

" Great experience. Everything explained and not rushed through at all (unlike other rental companies) was dad to give the car back as it was so good to drive. Sorry I couldn't fill the tank up, my card was being declined. "

" Car was amazing to drive. Great service by the person on the desk, very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by VIKTORS - 18 March 2022

" Nil "

" Nil "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by JOYCE - 24 November 2021

" as per above. "

" Great customer service and extremely helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by MONICA - 22 November 2021

" as seen above "

" excellent service in Charleroi, so also on return in Brussels. This is also the reason i always rent from Autoeurope. Just like to suggest after more then 10 years renting nearly every month, there should be a member club or special prices for loyal customers. certainly now, the prices are rocket high to rent since after covid . from 200-300€ to 1.400-2000 € is very steep and start considering have to buy a car. I als rent out a house and people rent from you on my advise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by VAMORY - 02 November 2021

" Would be great to have more details on the booking options. "

" Efficient, effective, fast. Nothing to add. Would book again with pleasure "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTWERP, BE - Reviewed by RENATO - 08 October 2020

" Happy with the overall experience. My issue was mainly find the car park: it could me over 45 min since it did not match the location of the europcar branch. "

" Happy with the overall experience. My issue was mainly find the car park: it could me over 45 min since it did not match the location of the europcar branch. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by JAMES - 08 January 2020

" First rate as usual, thanks "

" Excellent service across all aspects "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by XAVIERA - 06 January 2020

" Easy to compare prices "

" Good car, but honestly the employee present for the drop-off couldn't have been ruder. Not friendly at all, arrogant tone of voice. Really?! Have never experienced that before! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by VARDAR - 04 January 2020

" ? "

" The company was correct, your employee serves us quickly and I would again use your services. The note I have isfollow- we have stated that we will be traveling outside Belgium, but in reality the mini(smart) did not leave the country. This is evident from the mileage. I wish your sucsses in 2020. Best Regards "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by YORDANKA - 04 January 2020

" Everything is fine "

" Untill now without problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by STEPHEN - 11 December 2019

" Excellent "

" Very good service,car clean and tidy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by SARBAN - 21 November 2019

" Auto Europe is the best option for anyone interested in renting out a car. "

" Absolutely fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by AVIV - 30 September 2019

" Good price and transparency. "

" Pick up and return were very smooth. The charges were very clear and no additional costs were required at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIEGE, BE - Reviewed by DECLAN - 23 September 2019

" Straightforward - and very good value. "

" It was exactly as it should have been - and the complimentary upgrade was very welcome. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by DAVID - 21 September 2019

" All good "

" Asked to take out cdw insurance but already taken out with auto Europe. DVLA code was not required. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by SEBASTIAN AUGUST - 12 September 2019

" Shame on you. Your business model is a scam "

" ? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LIEGE, BE - Reviewed by GAVIN - 09 September 2019

" Perfect "

" No hassle at all , very easy and straightforward plus the car was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GEOFFREY - 02 September 2019

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by LAWRENCE - 05 August 2019

" Fine. "

" Quick collection. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by KATHRYN - 28 July 2019

" Need more staff at the car pick up desk "

" Everything was fine except the long queues at the car pick up desk "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by DOUGLAS - 28 July 2019

" Everything was perfect thank you. "

" Everything was perfect, the vehicle allocated was new and as requested. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by WILLIAM ALFRED - 27 July 2019

" Will use again. "

" Very good no hassle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by ANTHONY - 25 July 2019

" excellent "

" The Counter staff and the staff in the car park were both quick and very helpful. I was given a GPS for free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by STEPHEN - 17 July 2019

" Easy to follow booking and no issues. "

" Used Budget before and again no dramas. Upgraded car at no cost. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by STELLA - 11 July 2019

" Long and painful "

" Tried to charge for many extras. Was unhelpful and vv slow. When droppedoff vehicle tried to charge us more for extras we said we did not want "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by PIYUSH - 11 July 2019

" The collection took about 15-20mins given a few instructions regarding fuel etc and advised that the Tour de France was in town on my return journey- so helped me plan accordingly. The drop off took 1 minute. What more can I say! Thank you Autoeurope. "

" The drop off was painless..! Was in a hurry and needed to get back to the family. So was great full it was so easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by BRENDAN - 10 July 2019

" Very simple good value experience "

" Great service. Free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by NIGEL - 23 June 2019

" very efficient and cheap "

" no problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by JAN - 07 June 2019

" Very easy. No complaints "

" Great experience, except the instructions on the receipt and from the guy checking the car out regarding where to drop the car off on return to Charleroi were incorrect and we wasted a lot of time trying to find the address. In the end we drove back into the airport and the Rental Car return was sign posted! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by VAMORY - 04 June 2019

" Overall a great experience with the vehicle and the process. I had to pay a small extra fee as we went over the amount of km/day overall. I ut it mainly on AutoEurope for not advertising this better durring the booking process. "

" Overall a great experience with the vehicle and the process. I had to pay a small extra fee as we went over the amount of km/day overall. I ut it mainly on AutoEurope for not advertising this better durring the booking process. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ABAS - 05 March 2019

" Very bad "

" None "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by NUKHET - 27 February 2019

" Thank you "

" After dropping the car we were charged an additional 30.25 Euros on my credit card, which was not accounted for. At the drop out we were told we would be charged for the extra driver, which was 42,35 Euros, as indicated below. But we were not told anything about 30.25 Euros. Could I kindly ask you to reimburse this amount pls? 17 Feb. 2019 HERTZ BELGIUM SA 42,35 (for extra driver) 21 Feb.2019 HERTZ BELGIUM SA 30,25 (unaccounted extra charge) "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by SIVAKUMAR - 24 February 2019

" I would recommend auto europe to my friends as it was really easy to find the car I prefer and response was quick. "

" It was easy to book, pick up from airport and drop back at the airport. Service was quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by WAYNE - 11 February 2019

" On this occasion was very satisfied "

" The gentleman on the counter was very friendly curtious and well organized not pushy trying to sell extra insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ALEXANDER - 08 February 2019

" Getting rental voucher was difficult as never emailed, cross border t&C's not clear, otherwise good. "

" Good upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by IAN - 07 February 2019

" I was misinformed by member of your staff regarding the closing times of Enterprise at Brussels Airport. When I spoke to Enterprise direct this clarified the situation. Your staff member tried to sell me another car when it was not necessary. I will go via Enterprise direct next time. "

" Great Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by DMITRY - 09 January 2019

" Great experience "

" Recommend this company "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by BJORN - 27 December 2018

" Staff friendly. Understaffed at enterprise counter inside airport. Took 25 minutes waiting in line. Car had horrible cigarette stink. "

" The car reeked of old cigarette smoke. Even the steering wheel was giving off cigarette smell on my hands. Horrible stink. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BRUSSELS, BE - Reviewed by CHRISTOPHER - 04 December 2018

" The car was easy to drive and the pickup and drop off no problem. I would use Auto Europe again. "

" Picked up car and had no problems, polite staff through out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by CHRISTIAN - 21 November 2018

" As mentioned above I don't see why you have not canceled the 500 Euro deposit three days after as everything was fine on return. I wonder how much this will cost me in an interest payment. I'm very disappointed in this aspect of Alamo "

" The experience was very good in all ways. But it has been spoiled by the fact that the care was in pristine condition when returned s i was when collected but three days after my Credit Card is still carrying the 500 euro deposit "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by RACHAEL - 15 November 2018

" No issues with the voucher, but this has been facilitated with a rental company that I do not trust and will not use again. "

" We have been billed for a cleaning fee even though the car was cleaned before we returned it (inside and out) and the person who checked it back in said it was completely fine and it did not notify us of any further charges. I specifically asked if there were an issues because we were asked about paying a cleaning fee up front, yet the person check at return said it was fine. This feels like a complete scam, that they can simply charge our credit card without notification. We have contacted them about this, with no response. Queue at pickup was long and took close to an hour. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by SEBASTIAN - 21 October 2018

" No comments "

" No comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by KAHLAN - 18 October 2018

" Very good service "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by JEREMY - 12 October 2018

" You showed it can be done! "

" Excellent service, easy to use, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by BEN - 04 October 2018

" See above "

" Excellent, efficient service. New car provided. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GARY - 12 September 2018

" As above I am not happy at being misled & sold items which were not explained to me when I picked the car up & did not want. Plus being charged far more than the final invoice amount. Based on this how could I recommend this service to a friend ? "

" Not happy as I am being charged more than my final invoice amount & I had extras added which were not explained to me. I only asked them for their full insurance cover. I feel I had been misled when I picked the car up. The car return was busy & chaotic with staff just dealing with anyone in no order. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

CHARLEROI, BE - Reviewed by DAVID - 03 September 2018

" The usual unnecessarily slow, costly, stressful, annoying car hire experience at the airport. "

" Did not like that i was forced to give a deposit for fuel of approx 90 euros - to ensure tank was brought back full. There was no staff at drop off to confirm that the tank was returned full. I now need to trust them to refund me and wait for two weeks. Would not use them again. Also very slow process "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by KEVIN - 29 August 2018

" Only issue was the fuel tank. "

" My only concern with the whole rental was the fact i didnt notice that the tank was only a little over 3/4 full until I had left the airport. We returned it full. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ALAN - 29 August 2018

" Car was lovely. Was concerned about scratches etc as the outside was dirty. The alloys were very dirty. "

" Car was dirty outside. I took a number of photos as it was difficult to tell was was dirt and what was damage. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

ANTWERP, BE - Reviewed by AMAN KUMAR - 23 August 2018

" Very good and will return to same if needs car to rent in future. "

" good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by VALENTINA - 22 August 2018

" see above "

" I am very disappointed with this service and I want to claim the refund because i did not use the car! I have lost my driving licence before to travel and even if it was already paid and yiu had the credit card in my name as guarantee of the rental when I have asked to add a second driver with all the credential the operator at Sixt desk said that it was not possible! I have checked in Italy and this is indeed possible to add a second driver! even the reservation was under my name! I want the refund please let me know how we have to proceed. I had many other expenses on top of the car already paid this is not acceptable at all "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by THOMAS - 16 August 2018

" Booked a astra but got a c3 air max instead, which was bigger and perfect for 5 at no extra cost. Car was new and spotless "

" Great value, would hire a car from them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ROBERT - 15 August 2018

" straightforward and easy process "

" Long queues in the airport, but friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by JESSE - 10 August 2018

" see point 3 "

" on the client experience - and please forward this to whomever is relevant/cares As I was spending my late morning listening to the waiting tone voice-over (on the German damage line; +49 (0) 180 6 374 982) droning on I noticed the words that were being repeated again and again; describing Sixt as "going for the exceptional", "our passion, your advantage", "driven by innovation" & "going for the best". Looking at my rental process/experience at this point I thought it was useful to measure them against the guidelines mentioned on that waiting line. Check-out - rating 9 out of 10 Agent was present, went back with me to inspect the car and was being very helpful in getting everything organised Car itself - rating 8 out of 10 good car, wel represented & appointed Return of the car at the Charleroi airport - rating 1 out of 10; that 1 point is for having actual humans on the line rather than computers With the full info I have now it seems that even the Goldcar return at Malta is more service and client oriented. First of - the Belgian service desk at the airport; as soon as the car has been returned (or is more than 48 hours after return) they refuse any involvement, agree that return actions by the agents are completely random (some will and some will not do this - I guess depending on if they feel like it). They also send me straight to the Benelux damage hotline (behind a paywall - very interesting business model in 2018) without checking who I was, what my rental was or anything else. Arriving at the Benelux desk they informed me that as this rental was related to a German license plate I had to call the German damage desk. They also listed a long list of reasons as to why the customer service desk would not be able or willing to assist in the return policy (after hours, no one at the desk, other clients, busy, client had to run for a flight); an interesting list but none of those applied to my return and if they had even bothered to listen to my story they would have known this. At no point was I left with the feeling that I was still a client (past & potential) and there was nothing in this process to lead me to believe that they had been trained according to the mantra of the voice-over. Upon calling back to the service desk at Charleroi I spoke to another colleague (I assume as this one could only speak English) I told them the damage Benelux desk had informed me I should call Germany and I proceeded to tell him how the service comes across and how the return policy can be improved (using a more client-oriented protocol). None of this information was taken serious, at no point was I told that my feedback was valuable, that they were sorry the rental experience lived up to my expectations etc - no, they proceeded to ask m; "so what do you want us/me to do about this?". At this point I informed the agent that I would like to be sent a form for feedback so that I could leave my comments in the hope that someone else will do something with it. Only at this point did the agent ask me for my name and details, figuring out I was a returning customer (from found item he remembered) and then told me he would pass this on to a colleague who knew how to send these forms. The fact that I got a damage report before a questionnaire on my rental experience asking for feedback - I guess that shows which team is driven and has focus to execute. German Damage team - rating 8 out of 10 Clear, precise and instructive on what to send in the damage process. Equally surprised as me that I had no photos, there was no return agent, the agent at the desk did not inspect the car with me etc. Overall - rating somewhere between a 3 and 5 out of 10; Three good and professional areas are completely let down by the post-sales side on the Charleroi side; just as if car rentals are a one-off experience and there are no returning customers or people don't tell other people on their experiences. I can only hope that the clear room for improvement will be used accordingly. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by MARK - 29 July 2018

" Quick and easy "

" Very good but more expensive than others "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GRAHAM - 26 July 2018

" Overall Very Good "

" Enterprise Car hire were very courteous and efficient. Good clean car, and very easy pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KONSTANTIN - 04 July 2018

" The booking was ok "

" The drop-off staff tried to cheat me on fuel fare by 140 euros. Very bad experience, recommending my colleagues not to use Hertz. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by BRIAN - 27 June 2018

" Delay in processing pick up. Almost 1 hour to process. Outside of car had dirty film which made checking condition of outside of car extremely difficult "

" Delay in processing pick up. Almost 1 hour to process. Outside of car had dirty film which made checking condition of outside of car extremely difficult "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CHARLEROI, BE - Reviewed by JAMES - 13 June 2018

" Good price and good service. Thanks. "

" Charleroi Europcar were excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ROBERT - 09 June 2018

" Very efficient, freindly staff, 10-15 mins to pick up the car, received an upgrade (no smaller cars avble), smooth check back in and no additional payments! Excellent! "

" Because there was no smaller size car avble, we were upgraded to an automatic SUV (with sat nav). Took about 10 minutes for paperwork at Hertz on arrival, very smooth. Drop off was even more smooth, just handed the keys to the attendent who checked the fuel and mileage, said OK and that was that! No additional payments as we returned the car full (nearby on airport petrol station...very convenient!) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DAVID - 10 May 2018

" As in 3, all together, good. "

" The vehicle we received was an upgrade, with no additional charge. So that was good. However the car smelt very much of cigar/cigarette smoke. I did report it as I did not want to be accused of contaminating the vehicle. I was asked if I would prefer a replacement, but accepted the upgraded option. A decision I later regretted as the smell became overpowering. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRUSSELS, BE - Reviewed by PHILIPPE - 04 July 2015

BRUSSELS, BE - Reviewed by JOHN - 24 June 2015

" The wait time at the check in desk was 40 MINUTES which i thought was unacceptable. I will not be using Enterprise again "

BRUSSELS, BE - Reviewed by BEVERLEY - 22 June 2015

" The staff member who checked out the car was very friendly, helpful and professional "

BRUSSELS, BE - Reviewed by MARK - 22 June 2015

" Car had not been fully cleared/cleaned prior to our use. Twiglets left from previous renter. "

BRUSSELS, BE - Reviewed by JULIE - 16 June 2015

" Your online booking service was very straight forward and easy, however because of Keddy I have really not enjoyed my trip. "

" I will never be going back to them or Europcar, I arrived on Saturday, ended up waiting in the Europcar queue almost an hour. There was a special desk with a Keddy sign on it, however when I got there, they would not process this because I booked from autoeurope, not the main Keddy site, I had go back to the main queue. Keddy doesn't even have a website. I'm not sure whether to be mad at Keddy or Europcar, when I got my car, the full tank was not full, but they expected a full tank returned. I left my important USB in the car, when I reuturned it, I ran back to get it, they already threw away the envelope it was in. I got back the envelop empty, they had stolen my USB, lied, pretended to look for it in their bins. Thiefs. I'm still angry! "

CHARLEROI, BE - Reviewed by NIKOLAOS - 09 June 2015

" No comments everything went well ...!!! "

" No comments... "

BRUSSELS, BE - Reviewed by BARRY - 02 June 2015

BRUSSELS, BE - Reviewed by ANTHONY - 22 May 2015

BRUSSELS, BE - Reviewed by JAN - 23 March 2015

" Easy website, all well documented "

" Long wait in Brussels airport as well as at the pick up "

CHARLEROI, BE - Reviewed by MICHAEL - 18 November 2014

" Everything was clear "

" There was a queue with only 1 out of the 3 check-in people actually checking people in. When I returned the car I had to go back to the desk again, why ? normally you don't need to do this. I would not use Europcar again because of this as going back to the desk and queuing takes time. "

BRUSSELS, BE - Reviewed by HENRY - 17 September 2014

" Cross checked the AutoEurope rate with the car hire company and the saving was £200 for a 3 day hire of the same vehicle. The process was seamless. "

" Excellent car collection process from Brussels Gare du Midi. Picked up the keys from Alamo then took a lift down to the vehicle, a few minutes later I was outside the station. Return was just as easy. Highly recommend. "

BRUSSELS, BE - Reviewed by COLIN - 05 August 2014

" Straightforward to deal with. "

" Helpful and reasonably priced. "

CHARLEROI, BE - Reviewed by ANTHONY - 07 July 2014

" Good site easy to use "

" Nice friendly staff no hassles "