AUTO EUROPE BERGAMO, ITALY Car Rental Reviews

BERGAMO, IT - Reviewed by PETER - 21 September 2025

" The hire vehicle was scratched in numerous places and had a tyre pressure warning light which the staff told me to ignore. The vehicle was a basic model but was reliable and met our needs. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by STEPHEN - 20 September 2025

" Booking dealt with efficiently and no issues - would recommend and use again. Thanks! "

" Booking dealt with efficiently and no issues - would recommend and use again. Thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KEITH - 19 September 2025

" Good overall but be mindful of vehicle condition and assitional charges at end of hire "

" The car was provided via the Herrtz desk at Bergarmo-the lady was great. Took bus to collect car-it had some bodywork marks and the inside seats were stained, More imortantly the oil dipstick showed no oil and the wiper bottle was empty-Not a good prehire check. Sorted after a lengthy wait with staff. Car was great for Italian narrow town streets. Hertz gave an Invoice in Italian at end of hire via Dollar-it would have been nice to see all charges/breakdown in English as vehicle was pre paid with a voucher or everything bar additional driver which I chose at the airport "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by JOHN - 19 September 2025

" Straightforward and well informed "

" Good experience. Clean new car and model as requested. Better directions to get to car return point would have been helpful but once there drop off was quick and efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by BRENDAN - 15 September 2025

" Better than all the rest "

" Locauto is a great company to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DANIEL - 12 September 2025

" Despite the car being returned in the exact same condition as it was received in rentsmrt24 have proceeded to charge me for damage that isn't on the car. Initially they claimed the tail light needing replacing at a cost of 800 euros, then invoiced me the next day for unspecified 'damage' for €223. They haven't provided any photos or evidence of damage to the car. I've emailed asking for proof, along with my photos of the car showing it in the exact same condition as it was received and have received no acknowledgement from the company. Going off other reviews of rentsmrt24 this isn't a one off. I'll never use this company ever again for car rentals, and I'll be reluctant to use autoeurope for any future rentals if this is the kind of company you do business with. "

" Despite the car being returned in the exact same condition as it was received in rentsmrt24 have proceeded to charge me for damage that isn't on the car. Initially they claimed the tail light needing replacing at a cost of 800 euros, then invoiced me the next day for unspecified 'damage' for €223. They haven't provided any photos or evidence of damage to the car. I've emailed asking for proof, along with my photos of the car showing it in the exact same condition as it was received and have received no acknowledgement from the company. Going off other reviews of rentsmrt24 this isn't a one off. I'll never use this company ever again for car rentals, and I'll be reluctant to use autoeurope for any future rentals if this is the kind of company you do business with. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by PHILLIP - 09 September 2025

" You are only the broker , but please bare in mind that you need satisfied customers who will use you again so with that in mind you need to promote companies that will keep customers happy, after checking on customer feedback , it would appear that goldcar have one of the worst reputations . "

" Absolutely terrible, flight was delayed by 1 hour , when we reached Bergamo airport all the rental car companies were open as they had waited for there customers except gold car they were closed , after speaking to the other companies to see if there was anything we could do they told us that gold car never wait they always locked up dead on closing time and when you come back in the morning they have a habit of cancelling your booking or telling you that you're car has gone ,we had to get a taxi to a hotel near the airport as there was nothing else that we could do, we got a taxi back to the airport at 9am in the morning we went to the gold car desk only to be told that our car had gone (surprise surprise)and that all we could do was book a bigger car and pay the difference which cost another €210.00 , surely if I have hired and paid for a car for a week I can collect it at anytime, the staff were very ignorant even laughing at us at one point , I felt like we had been scammed , will never book them again , that one hour delay cost me about €400 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GEOFFREY - 07 September 2025

" A "

" Very dirty windscreen, no washer fluid only water, poor return instructions. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by ANDREW - 07 September 2025

" Good, no problems "

" Second time we used them, very happy with the whole process from picking up a car to the drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 04 September 2025

" None "

" The car had multiple dents and a chipped windscreen on pick up. After drop off a 250 euro charge was put on my card with no explanation. I contacted them by email for further information and have not received a response "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by KEVIN - 31 August 2025

" Overall very good and straight forward. Insurance requirements could be clearer, Nolegiarre always offer extra insurance, do you need it? "

" Car wasn't cleaned outside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PAUL - 26 August 2025

" Booked as advertised collection/ drop off in terminal. Collection desk was in the terminal at Milan Bergamo but then required a shuttle bus to collect the car. Drop off at Venice Marco Polo was more complicated. No instructions were given about where to return the car to and there is more than car hire return carpark at VMP. We ended up getting stuck in the wrong car park as we hadn't a valid ticket to exit. Fortunately, someone from Europcar assisted and our flight was delayed! In future instructions and a return address should be emailed to the customer ahead of the return date. Again, we had to get a shuttle to departures but it was by private mini-bus which was much more pleasant. "

" Booked as advertised collection/ drop off in terminal. Collection desk was in the terminal at Milan Bergamo but then required a shuttle bus to collect the car. Drop off at Venice Marco Polo was more complicated. No instructions were given about where to return the car to and there is more than car hire return carpark at VMP. We ended up getting stuck in the wrong car park as we hadn't a valid ticket to exit. Fortunately, someone from Europcar assisted and our flight was delayed! In future instructions and a return address should be emailed to the customer ahead of the return date. Again, we had to get a shuttle to departures but it was by private mini-bus which was much more pleasant. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by STEPHEN - 25 August 2025

" Poor communication regarding location of the pick up point, pressured into taking extra protection "

" Low up front cost and bullied into buying full protection, in flexible. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by BRENDAN - 22 August 2025

" 26 days rental and my car given away because I was 2hours 10mins, an absolute disgrace. I would hate to have a family or group with me at the time as it was an awful experience. "

" A truly opportunistic company!! My flight was delayed by just over 2 hours and unfortunately I arrived 2hours 10mins late to be told I was a no show and my car was given away. I was renting the car for 26 days and found this to be outrageous. The staff were taking my situation as some kind of amusement, no empathy, even I had prepaid a significant sum to rent for 26 days. I live in Italy 5 months of the year and always rent, this was my first time to use Nolleggiare, needless to say I will never use them again nor would recommend to my many friends, business network and colleagues. A truly horrible company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by JONATHAN - 21 August 2025

" Unfortunately my view have been tarnished by your recommendation of Ialy Car Rent "

" They are a scam company who are claiming 5 new areas of damage all on different parts of the car. I will never use them again and would advise anyone else to avoid. An unethical company!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by JASON - 21 August 2025

" Last May we used your company to book a hire car in Italy on 5th August with Drivalia. When we arrived and were attended to, the booking seemed to go well until they ask3d for our deposit with my credit card. Initially I put in the wrong pin number and the payment was declined. They advised me to contact my bank which I did. On speaking to the bank I realised I was using the wrong pin number and the bank told me to proceed with the correct pin. But when I then inserted my card it was declined before I had the chance to put in my correct pin and the receptionist suggested I call my bank again.. My bank (Barclays) reassured me the card was in good working order and I should have no problems. To check I went to the nearest cashpoint and was able to withdraw cash. On returning to Drivalia when I inserted my card it was declined again before I could put in my pin number and the receptionist said they could not accept my card. She said the only way to proceed was to use a debit card and take out their full insurance for 500 euros. This was in addition to the additional insurance I had taken out with you. By this point we had been waiting over two hours, were tired and stressed and needed to get to our destination as soon as possible. We were also aware that we had already paid for the car via you. We therefore agreed and made the payment in order to have a car and not be stranded at Bergamo Airport. When we eventually started our journey with the car we realised that the petrol levels were very low and as soon as we arrived on the motorway (less than 5 minutes from the airport) the light indicating very low petrol came on and we only just made it to the first service station to purchase petrol. We returned the car with the same amount and Drivalia accepted this. The whole experience was stressful and upsetting as well as having to pay an additional 500 euros that we did not need to pay and would like compensation. "

" Copy of Email sent to your Customer support: Last May we used your company to book a hire car in Italy on 5th August with Drivalia. When we arrived and were attended to, the booking seemed to go well until they ask3d for our deposit with my credit card. Initially I put in the wrong pin number and the payment was declined. They advised me to contact my bank which I did. On speaking to the bank I realised I was using the wrong pin number and the bank told me to proceed with the correct pin. But when I then inserted my card it was declined before I had the chance to put in my correct pin and the receptionist suggested I call my bank again.. My bank (Barclays) reassured me the card was in good working order and I should have no problems. To check I went to the nearest cashpoint and was able to withdraw cash. On returning to Drivalia when I inserted my card it was declined again before I could put in my pin number and the receptionist said they could not accept my card. She said the only way to proceed was to use a debit card and take out their full insurance for 500 euros. This was in addition to the additional insurance I had taken out with you. By this point we had been waiting over two hours, were tired and stressed and needed to get to our destination as soon as possible. We were also aware that we had already paid for the car via you. We therefore agreed and made the payment in order to have a car and not be stranded at Bergamo Airport. When we eventually started our journey with the car we realised that the petrol levels were very low and as soon as we arrived on the motorway (less than 5 minutes from the airport) the light indicating very low petrol came on and we only just made it to the first service station to purchase petrol. We returned the car with the same amount and Drivalia accepted this. The whole experience was stressful and upsetting as well as having to pay an additional 500 euros that we did not need to pay and would like compensation. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by LOUISE - 15 August 2025

" An assistant hung up on me and told me no other car available. Spoke to someone else and they sorted it all out. We lost a nights holiday and it was very stressful. Still not refunded for original booking! "

" Rental plus were amazing. However auto Europe didn't make us aware they closed at 9 pm which meant we had to miss a night of our booked accommodation to get the car the next day. We had to book a b and b at our own cost. Still waiting a refund! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANTHONY - 11 August 2025

" OVERCHARGED, CHARGED DIFFERENT AMOUNTS TO WHAT I WAS EXPECTING, RIPPED OFF "

" OVERCHARGED, CHARGED DIFFERENT AMOUNTS TO WHAT I WAS EXPECTING, RIPPED OFF "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by RICHARD - 10 August 2025

" Quick pick up at airport. Very pleased to have been upgraded to a Jeep. "

" Very helpful & polite staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by CARLO - 10 August 2025

" Very, very disappointing that rentsmart24 are trying to gain Euro 39 in this underhand, dishonest manner "

" I have been charged additional fees for diesel fuel which do not apply. I was asked to return the car 3/4 full (just as I received it). I did this, but the gauge was faulty, and showed 1/2 full only upon return. But when they came to fill the car, only 6.88 litres of fuel went in the car. Can you please help me refund the charge of Euro 39.37 they have applied ? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by DAVID - 09 August 2025

" Best prices we found, even with enhanced insurance cover and a second driver. Hassle-free booking. Would definitely use again! "

" No issues picking up or dropping off. My Italian is rubbish so great they could speak English - helped a lot! Better car than expected. Great all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 03 August 2025

" Happy with service. "

" Good staff. Car was what we ordered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SIMON - 02 August 2025

" No complaints about Autoeurope. A little more clarity on International Driving Permit requirements would be good. "

" The guy on the desk tried to sell me additional insurance which we didn't need. He gave up fairly quickly when he realised I knew what day of the week it was, that I had hired several cars from them previously and I had a rough idea of what the hell I was doing. I enquired prior to rental (off the back of disclaimers/advice from autoeurope) about whether I would need an International Driving Permit. I was told via phone call to autoeurope that I "probably should get one". Not exactly a definitive answer... I then emailed Goldcar directly and was told in no uncertain terms that I would need this Permit. I dutifully obtained one costing me time and money. However, nobody at Goldcar bothered asking for it when I collected the car. Complete waste of my time and money and another example of meaningless beurocracy. The people at the car collection area were hideously rude and effectively threw the keys at me and seemed extremely upset I had the nerve to ask them for a car... They were just as miserable when I returned it. I parked it in the area I was told to but apparently this was wrong. I had to walk back and drive it to exactly where they wanted it. Never mind, worse things happen at sea... Despite my moaning, overall it was Ok. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by JACQUELINE - 02 August 2025

" I have tried to contact customer service for a refund and expenses but I get no response or answwer. See above "

" I received a VW caravelle with 86000 miles and numerous bumps and crapes. Within 30 minutes of picking up at Bergamo Airport the car engine light came on. It took 3 days for a replacement vehicle to be provided, I had no transport for this time and had to pay 200 euros for a taxi to the airport at my expense to receive a replacement vehicle. The car was in poor conidiotn and undrivable and the customer service and support was non-existent. I will never again use auto-europe, locauto or enterprise. We were very badly let down. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by LUCI - 02 August 2025

" Stressful hassle. Not worth it. "

" Had a delayed flight, tried to contact Keddy - no avail. Left 4 voicemails and nothing So tried Auto Europe. After 6 calls and nearly 2 hours on hols got through to be told "they might be open they might not, just see". Once arrived no details given, deposit amount was different to contract and extra charges appeared. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by JOHN PAUL - 28 July 2025

" autoeurope great site - Drivillia not so good!! "

" the staff at the counter could have been more polite and efficient. They also should make British customers aware of the tolls in Italy as we were charged for not picking up a toll ticket as we left Bergamo and were charged 75euros fine! "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by ELIZABETH - 16 July 2025

" No problems in this occasion. "

" Overall a positive experience. Very efficient return to the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by DES - 12 July 2025

" Auto Europe support was excellent- thanks to them they managed to make contact with the car rental company to resolve the pick up "

" Very confusing pick up location and the phone number for help is not operational as it just rings off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 12 July 2025

" No issues except the car had a flat tyre on pickup. They exchanged for another vehicle right away so I could get away immediately. They did not push me for expensive insurance or try to claim damage deposit on my return. Staff quite pleasant "

" No issues except the car had a flat tyre on pickup. They exchanged for another vehicle right away so I could get away immediately. They did not push me for expensive insurance or try to claim damage deposit on my return. Staff quite pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by PHILIP - 10 July 2025

" If you decide to let go cars which have been booked well in advance, you should contact customers. My flight number was on the booking, but you failed to check this or make any contact with the terminal desk. "

" Our flight was delayed. It was not possible to call you about this. On arrival the car (which I had booked in March) had been let out to someone else and I had to pay three times as much to hire a different car. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by YVONNE - 06 July 2025

" See 3 above "

" Apart from a short wait at the airport the whole process was very efficiently executed. Staff were friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JAMES - 02 July 2025

" Better than expected "

" Better than expected. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by YASSIR - 29 June 2025

" worse experience. "

" I was wrongfully charged for the car damage that was not my fault. The staff was not cooperative "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by PAOLO - 24 June 2025

" It did the job "

" the car was not washed and very dirty. The red light of the oil immediately switched on, warning us to check the level. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by ELIZABETH - 24 June 2025

" As the plane was delayed I phoned AE to advise I would arrive late. The man said he would phone Viaggiare and let me know but he didn't get back to me. He also said I may lose the booking. I think this is completely unacceptable. I had paid for the car for a week and should be able to collect it irrespective of when I turn up! In the end up we arrived within the two hour window but Viaggiare told me the booking would have timed out because of AE not them! Is this even legal???? Left me reluctant to trust AE and tbh caused a lot of stress. "

" Our plane was delayed and when I phoned them they said that the booking would time out after an hour which caused a lot of unnecessary stress! They also tried to charge me an extra €50 - not sure what for! Had to say I'd already paid for everything! "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GIUSEPPE - 23 June 2025

" Staff all ok, car that was given to us wasn't great.... Didn't feel safe leaving anything in the boot with parcel shelf missing when car parked.... "

" Car not ready for collection. Given an alternative older, scratched car, parcel shelf was also missing which is not good when you have luggage in the boot!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by RICHARD - 22 June 2025

" Good and easy rental experience "

" Easy to get car with no pressure to buy add ons for change "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STEVEN - 20 June 2025

" The whole booking was easy, from getting a quote, all the way through to handing the hire car keys back at the end of our trip. "

" Despite the bad online reviews, Rentsmart24 where brilliant. The online check in was easy, all the staff where great and the car was just right. Realy can not fault the service at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANDREW - 19 June 2025

" I was very disappointed in the overall service and poor attitude of Felirent. I will be avoiding them in future. "

" Upon arrival at Milan Bergamo airport, we went to the area where car hire companies are based. We could not find Felirent. We were informed that we needed to take a shuttle bus but would need tto take a long walk to where the bus would be. We walked with all of our luggage and found the stopping point. We waited for 25 minutes before a rough and ready mini bus arrived. We were driven for about another 20 minutes. We needed to change our driver and were told that this was impossible. The receptionist was unhelpful and unpleasant. When I politely pressed him for more help, he suggested we go back to the airport and book with another company!!! We reluctantly got back on their shuttle bus back to the airport and went to the Avis counter who were very helpful and sorted out a car within 15 minutes. We were finally on our way. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MICHAEL - 14 June 2025

" As above. "

" I received an invoice after returning car. It had one way fee which was fine. It also charged me €70 for GT Cristalli e Gomme with no explanation. I'd like to know what this is. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by ANA - 08 June 2025

" I've been renting cars through Autoeurope for years. Always find them to have the best prices and security should anything go wrong. This time I took the fully refundable extra protection and thank god I did. Staff on the phone were super friendly when I needed their help and got my refund within 10 days. Very positive experience as always "

" I arrived at the counter and hands up I messed up with my driving license being expired we were unable to get the vehicle however the lady at the counter could not have been more rude if she tried. Shaking her head, rolling her eyes and not being helpful at all. Very unprofessional!! "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by GRAHAM - 07 June 2025

" Every thing was all OK. 5 star service. "

" The whole rental and return was very good, The car was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SHAFIQ AHMED - 02 June 2025

" Auto Europe is one of the best websites I have ever used for car hire. It's normally the cheapest I could find. "

" Viaggiare Rent asked me to pay extra for the car. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by IAIN - 02 June 2025

" Ended up with a small Mahindra - car performed fine with one issue - there was a leak of water into the car from the roof Ariel when it rained as there was no seal around the Ariel. "

" Ended up with a small Mahindra - car performed fine with one issue - there was a leak of water into the car from the roof Ariel when it rained as there was no seal around the Ariel. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by ANDREW - 02 June 2025

" No problems. Would use again "

" Excellent service from RENTALPLUS, rang number as requested on voucher once arrived at airport (Bergamo). got picked up very quickly. Smooth process on arrival, great car for 9 days and return process easy too. Dropped back to airport for flight home. All good and would use Rentalplus again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by CHRIS - 13 May 2025

" I will never use Italycarrent again. "

" Upon return of hire car the Italycarrent representative went over the car with a fine-tooth combe and charged me 80 Euros for a minute scratch on the mirror casing. The mirror casing already had pre-existing damage incurred by a previous renter. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by DANIEL - 08 May 2025

" I phoned about the issue and was told I either had to wait 2 hours (which I couldn't do) or that my money wouldn't be refunded despite the fact that nowhere on the Ts and Cs does it say that. I emailed about the issue and it took 4 days to receive a reply. "

" Arriving at the airport I was told bookings are deleted from the system 1 hour after the stated time and so I ended up spending €130 each way on a taxi. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by PAUL - 07 May 2025

" Easy to use web experience and very transparent "

" Friendly hassle free experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 28 April 2025

" Pretty woeful experience all round really. Auto Europe are fine, let down by the local provider on this occasion. "

" Condition of car was poor and not clean. Made worse by a huge cost to me on return to wash the vehicle, which is laughable. Will not be using that provider again nor recommending them to anyone. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MARCO - 26 April 2025

" Very expensive for a car that was in not great condition. Could do a lot better. People were lovely though. "

" I felt like I had to take out full comprehension insurance, even though I thought I had via Autoeurope website. This cost over €300 making the total cost over €500 for one week. The was not very clean and warning lights showing as soon as I joined the motorway. All in all disappointed. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by JOHN - 25 April 2025

" we have un subscribed from Auto Europe despite using your services for about 20 years. your business I would consider as theft. pls do not contact us again. "

" we were late to collect the vehicle and Autovia refused to supply us with a car unless we paid about twice the price which we refused. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANCELMO - 25 April 2025

" I will use this service. I will recommend it! "

" All good! I like the on line check in. Save a lot of time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KRISTIAN - 24 April 2025

" It was good. "

" The wait time to get accepted at reception was too long. At least the check out process went smoothly and staff was friendly. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by STEFANO - 22 April 2025

" It was easy to book online but I was disappointed by the fact that the car I booked and paid for (it was a specific booking for a Fiat 500) was not available at the pick up "

" All in all it was good. The paper work at the counter and the drop off were quick. However: 1) The car I specifically booked (paying an additional fee) was not available; 2) the car was parked in a slot of a different company so it took ages to find it; 3) the car was in bad conditions with a lot of scratches "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by BENJAMIN - 21 April 2025

" Fantastic company to deal with "

" Fantastic company to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARK - 17 April 2025

" Overall very pleased would definitely recommend. "

" Good communication clear and concise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 10 April 2025

" I would recommend Enterprise. "

" The staff at Enterprise were very helpful and the process from the airport to the car was very quick. The car we had was the car we had ordered and was particularly new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANTHONY - 24 March 2025

" Staff were very unprofessional and quite ruse. "

" My driving license had expired (Unkown to me) So the staff wouldn't allow me to hire a car. I was unaware that it had expired, and while I underdstand I couldn't be hired a car. How the router staff handled it, was very unprofessional "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by ELIZABETH - 22 March 2025

" Very easy to deal with autoeurope but avoid Italycarrent! "

" The car we received was covered in marks that they had indicated to us. However after we returned the car (out of hours due to an early flight) we received an email to say they were charging almost €900 for damage to the windscreen and a small scuff mark on the interior. We had a video to show the windscreen damage (a tiny, tiny mark that most other hire companies tell you to ignore) had been present on collection so on providing them with this they reduced the cost to just under €200. We hadn't taken any photos of the interior but in my opinion the mark should've have been attributed to normal wear and tear on a car that had almost €40000km on the clock and had significant damage to the exterior. Personally I would not recommend using this company but if you do, video the inside and the outside of the car. The costs claimed by the company were also excessive and not reflective of how much they would cost to fix and as seen from the condition of the car we received they don't repair any damage anyhow! They failed to respond to my request for a justification for the costs. I think car hire practices need to be more tightly regulated to ensure extortion is not allowed. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by CHRISTOPHER - 18 March 2025

" Been using Auto Europe for years, never had any trouble, and phone line help staff are easy to contact for any queries or amendments. "

" All the Hertz/Dollar staff at Bergamo airport were excellent, it was a great experience. A very helpful email was sent to me just before the end of the hire period to help me with the return of the car to the rental car park. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by BRIAN - 11 March 2025

" good "

" Vehicle was good, car was handed over 5/8 fuel which is a pain to return it with the same amount of fuel, and you end up putting more fuel in than you need to. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by RAZVAN - 05 March 2025

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DAVID - 04 March 2025

" Following my trip I contacted auto Europe to explain my issue and advised I accepted the vehicle so there is nothing I can do. That customer services are not open until Friday. I am very disappointed with Auto Europe "

" I did not get the car I ordered. I tried calling Auto Europe but could not through. I had no alternative but to accept their car as I was stuck at the airport and had to pick up my son. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by FABIO - 28 February 2025

" No issues "

" Very easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by FRASER - 27 February 2025

" Super easy "

" Super easy, pick up already knew and expected us. Would book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GARY - 27 February 2025

" See comment above. "

" Car pick up and drop off excellent. Transfer to car pick up and return to airport very poor. Inadequate space for passengers with luggage. At the times used overcrowded and uncomfortable. These concerns would make us think twice about using Bergamo Airport as other options (Verona / Pisa) offer vastly easier access to hire cars pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by DAVID - 26 February 2025

" Although my voucher document included 'winterisation' fee I was told at the desk I needed to pay an extra 21 euros for snow chains. When I challenged this and showed your voucher I was told this was auto Europe's fault. I would need to speak to you about this. To make matters worse, there was already a set of snow chains in the car. I have photographic proof. There was unclear instructions about how to collect the car via shuttle bus. Finally, what was stressful during the week was that a tiny mark was listed as severe on the damages list. This made me constantly worry about the car. I would like a refund of my 21 euros. "

" Although my voucher document included 'winterisation' fee I was told at the desk I needed to pay an extra 21 euros for snow chains. When I challenged this and showed your voucher I was told this was auto Europe's fault. I would need to speak to you about this. To make matters worse, there was already a set of snow chains in the car. I have photographic proof. There was unclear instructions about how to collect the car via shuttle bus. Finally, what was stressful during the week was that a tiny mark was listed as severe on the damages list. This made me constantly worry about the car. I would like a refund of my 21 euros. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by CYRUS - 25 February 2025

" Warn customer if rental time is close to out of hours time of the rental company. "

" Counter staff were friendly. Did not inform about after 11pm pick up charge. Only notice on my bank statement today and not received invoice for this. Did not inform me about significant body dents but I was not renting the car for its looks so it was OK. But if someone was important for them, they may have been disappointed. Also it meant I had anxiety whether these were fully documented on the rental paperwork since it is in Italian and I do not speak/read it. Return staff were friendly. Charge removed from my card promptly but annoyed about this 36.60 eur surcharge. Car TPMS needs resetting prior to rental. Car is SUV but not really that much luggage space and not that good in snowy area. But it was acceptable. My son enjoyed riding in the car. Android auto keeps disconnecting, doesn't seem compatible. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by GILES - 13 February 2025

" Great booking system "

" The car had 15/20 items of damage on the exterior at pickup. On dropoff the italycarrent agent tried to say a tiny scratch on a wing mirror was caused by me. Fortunately I had a photo taken at pickup, that just about showed the damage was already present. The agent said "I won't charge you if you give me a positive review". i.e. a bribe. If I hadn't taken a photo at pickup, they would have charged me 100's of euros for damage I did not cause. Untrustworthy company - I feel sorry for the customer's they have ripped off using this scam. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by LUKASZ - 11 February 2025

" Good, as usual for years. "

" Not in the main terminal of the airport (as claimed), so a shuttle bus is needed. Nasty surprise if you travel with a big luggage. Could have gone for cheaper option knowing that. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by RUAIRIDH - 30 January 2025

" Overall very good experience, will definitely rent with autoeurope again if I return to the area! "

" Very pleasant experience using rentalplus on my recent holiday, pickup was prompt from the airport and drop off was very smooth. There were some minor cosmetic issues with the car when I picked it up, but I was made aware of these and there was no issue when returning. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by MICHAEL - 29 January 2025

" Very helpful staff both check in and check out. Car was exactly the one booked and we had no problems "

" Very helpful staff both check in and check out. Car was exactly the one booked and we had no problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by MIHAI - 24 January 2025

" Was a nice experience. "

" Everything was ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by COSMIN ADRIAN - 09 January 2025

" I ben given a car with a overdue oil service! After 500 km the car star losing power so i was trying to call rental company.. due to the day off in the company nobody answer (no problem with that) Second day get in touch with them ... let them know car has problem is ben told to call my self the near centre to ask if they have any car ot to take the car to a mechanic and to pay from my own pocket and in future to recive a refund! Hilarious!!! They didn't act like they with care about customer! Very unprofessional "

" I ben given a car with a overdue oil service! After 500 km the car star losing power so i was trying to call rental company.. due to the day off in the company nobody answer (no problem with that) Second day get in touch with them ... let them know car has problem is ben told to call my self the near centre to ask if they have any car ot to take the car to a mechanic and to pay from my own pocket and in future to recive a refund! Hilarious!!! They didn't act like they with care about customer! Very unprofessional! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by CARLOS - 17 December 2024

" USING THIS OUTFIT FOR A LONG TIME "

" GOOD "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by AMANDEEP - 13 December 2024

" Really easy to deal with Explained everything No hidden extras "

" They were located in the airport, and the car was a 3min shuttle away. Staff very friendly and super helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PETRU - 05 December 2024

" Not Recommend "

" Not Recommend "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by STIVA - 04 December 2024

" Excellent value for money "

" Really fast and stress free checkout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GRAHAM - 09 November 2024

" Excellent "

" Every thing was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by IVAN - 07 November 2024

" Standard boking process. "

" The car's windescreen was filfy and difficult to see at night! The carpark is not in the termin and need a shuttle bus than runs every 10 mins or so. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by FABIO - 02 November 2024

" No issues, only that the car had few scratches and that was a bit dirty outside "

" Easy and good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOSEPH - 01 November 2024

" Just don't do it. "

" My worst ever car hire experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by DARREN - 26 October 2024

" Your company stood me up at the airport, the correct calls and going to the correct meeting point was made. Nobody showed up and left us stranded at the airport with no car. I want a full refund and apology for my terrible service received, it's disgusting. We stood around waiting for over an hour for someone to show up then tried calling again and nobody answered, I had to make alternative travel arrangements with another company costing me more money plus time already wasted and stress. I have not left reviews on the trust pilot website yet or any others so the ball is in your court to make right your wrongs. "

" Your company stood me up at the airport, the correct calls and going to the correct meeting point was made. Nobody showed up and left us stranded at the airport with no car. I want a full refund and apology for my terrible service received, it's disgusting. We stood around waiting for over an hour for someone to show up then tried calling again and nobody answered, I had to make alternative travel arrangements with another company costing me more money plus time already wasted and stress. I have not left reviews on the trust pilot website yet or any others so the ball is in your court to make right your wrongs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by STEPHANIE - 24 October 2024

" As above "

" Good experience but I'm still waiting for my security deposit to be returned to me. It's been 3 days so far since I returned the car in perfect condition. Starting to worry I won't get it back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JASON - 16 October 2024

" Great. Would use again. "

" Great communication. Quick and easy pick up. Vehicle was great and appreciated the inspection on collection and completion of paperwork which provided assurance that there were no unexpected charges etc. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by RODERICK - 16 October 2024

" Very bad experience, you owe me 308 euros autoeurope !!! "

" Arrived at rental office at 23.00, handed my driving license and rental voucher over to Surprice guy on reception, he then asked me for my International Driving License ( autoeurope didn't tell me I needed one and I've been renting cars from Bergamo airport for 15 years and never been asked for an IDL ) Surprice guy then said if I don't have an IDL I can't have the car that I had paid up front for, he then proceeded to tell me if I purchased special insurance cover at €308 EUROS I could get the car and as it was near midnight I had no option but to buy this Special Insurance as my destination was Lake Garda. And how autoeurope says it is nothing to do with them really really annoy's me.... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by CHRISTOPHER - 16 October 2024

" Good experience "

" In airport desk near arrivals, whent through rental process quickly ,then on bus to car park (5 minutes Away) Car was new with little visible damage. Returned with little fuss, will yourself again. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 10 October 2024

" Will never use auto take your money Europe and not provide a car! We had five days in Italy and spent 6 hrs trying to rehire a car! If someone has paid for a car stop hiding clauses of two hour no show car gets rehired! You had my money that should be good enough "

" I was delayed getting through passport control and when I got to the desk I was told my car had be rehired! So I didn't have a car, I ended up hiring another car at the airport. I paid in advance and this is just a rip of and poor customer service! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by IAN - 10 October 2024

" I have had many booking with Autoeurope and prices and service has been good but when I called the girl told me I should of called but it was difficult in the air to do that "

" We arrived late as we sat on runway for almost an hour in belfast the journey ten took longer in the air so I was unable to call When I called at 10.45 they were open till 11 pm he said he was not coming to get us and hung up Called back and would not answer I had to hire another car from another supplier "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by LEIGHTON - 04 October 2024

" never had an issue when booking with Auto Europe, very Satisfied. "

" Pick up counter was a bit chaotic, showing a next number system that wasn't working. Was given an MG XS, car was in good condition, but woefully under powered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JONATHAN - 02 October 2024

" We could only accept the third car offered - Car 1 very dirty/muddy externally. Car 2 covered in dents from an ice storm. Car 3 needed a wash - we had to wait another 30 minutes "

" We could only accept the third car offered - Car 1 very dirty/muddy externally. Car 2 covered in dents from an ice storm. Car 3 needed a wash - we had to wait another 30 minutes "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by DAVID - 01 October 2024

" Excellent staff, happy with service "

" Excellent service , only issue car was smaller than expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by IAN MICHAEL - 23 September 2024

" Unsure initially about what was happening and where we were expected to be. I would suggest telling the customer where they need to be and what time pick up will be before arrival into Italy. This would give a sense of security which is needed when visiting another country. "

" Great transaction eventually! However, more transparency before arriving at Bergamo for arrangements for pick up and destination of car hire site would prevent unnecessary anxiety. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by BILLY - 23 September 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by IAIN - 23 September 2024

" Good "

" Poor quality of the car as usual because I'm dropping the car of at another location you always get the oldest poor car . Also car broke down and had to be recovered .did not like the fact I had to get my own way to depot for new car which again was poor and also had lights flashing on dash like a Xmas tree air bag and e brake warning lights "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by JAMES - 19 September 2024

" WOULD BOOK AGAIN "

" GOOD SERVICE AND GOOD VALUE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by THOMAS - 17 September 2024

" Awful customer service with a lack of any agent I spoke to showing any modicum of ownership for what should have been a simple query. Mixed messaging and received a different answer with every contact made with your company. The last agent I spoke to over the phone was incredibly rude, I called at 17:30 for a confirmation of my booking which was still up in the air at the time, the agent placed me on hold for around 20 minutes, without telling me that is what she would do first, when she got back to the phone she advised me that as it is 6pm she is due to finish her shift and hung up on me, without giving me any kind of answer or resolution, I never actually received an answer from your company and had to ring the car hire provider directly to confirm that they would be available at the time my flight arrived, defeating the point of booking through an agent entirely. The level of unprofessionalism and complete lack of customer service that your agents have shown that for future booking I should just book directly with the rental provider. "

" Helpful staff and easy drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DEREK - 17 September 2024

" As above "

" Our flight was delayed. So they had closed. By the time we got there. Which I have no problem with. However I'm extremely disappointed that l couldn't go back the following morning and collect the same car. We'd hired for 12 days. So they had a car we could have picked up at 11pm. But no car if we had returned as soon as they opened the following morning. It makes no sense what so ever. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by PAOLO - 15 September 2024

" Terrible experience- terrible customer service from your part and total disinterested behaviour from the hire company to try to help me to sort my issue. They actually made the point to tell me that I was almost a second class citizen because I used a broker. You may want to review who you collaborate with. This adventure costed me €500 between hotel and new hire car booking. Terrible terrible service all around. "

" This has been a terrible experience and I have lost my booking and money. My Ryanair flight to BGY arrived late and the hire place closed. I rung and they never answered. They didn't make any attempt to contact me. I had to get an hotel for the night and when I called them early the Sunday morning they told me that I lost my booking and they couldn't retrieve it. If I wanted their services I had to book and pay another car. I tried to call your call centre in Italy but it opened at 10:00 so I rung the emergency number and after waiting on-line 50 minutes I was number 15 in the queue. And then the call was interrupted. I had to be in Bologna for 11:00 so I had to book and pay for another car. So your service has been non-existent- I paid for two cars and an hotel. Absolutely pathetic and terrible. I used your service before but I think this has been the last time. Thank you for nothing "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by ANDREW - 11 September 2024

" See above - foreign car hire needs to clean up its act with fair transparent pricing and ending this casual approach to spot the damage when there is a huge excess at stake. I hope this gets read and would be good to get a response particularly re the issue of the different car class to that booked. "

" 3 issues First - the car per the voucher was a Land Rover Discovery. The car provided was a Mercedes GLA. These are not in the same size class. Second - as usual I was pressurised over an exorbitant excess and additional charge to reduce this which was more than the rental. This despite the fact that I had taken the extra cover. Why can't Auto Europe be upfront about this at the time of booking ? Third - the car had a significant amount of body damage. With the threat of a huge excess for any damage it is unfair and unreasonable to expect the customer to identify every defect on collection and all makes for an unpleasant experience. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by LAURA - 06 September 2024

" I am not usually this direct and try to find the best in all circumstances, however, my advice is avoid Surprice like the plague. "

" Firstly, the "pick up" shuttle bus is incredibly difficult to find. You will need the map that EVENTUALLY the office will send you if you persist. Basically you need to walk around 15 minutes out of the airport, heading left, and then under the motorwarway uunderpass to arrive at a concrete pavillion. if you know the way, the office is only 500m up the round and round the corner to the left at the roundabout, so no need to wait the 30 miniutes for the bus. Your AutoDurope "waiver2 ha tyou bought , according to the desk is "worthless". S So we paid the extra 300Es. Ple Please, please take a video of every part of the car. we had not been far and not involved in any incidents when we saw the damaged to the tail lights and passenge door at the first service station. I suspect that this would have been the excuse they would use to take "all of the 1300E depost we need to leave if we hadn't paid the 300E£ extra insurance. The only "bright spot" of the whole experince was the shuttle bus to the airport, where, for an extra 10E we were deliverd to the door by a young man who has missedd his calling as a comedian. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by ELENA - 06 September 2024

" Lovely car. Excellengg to service, "

" Did find it difficult to find drop off point at Pisa Airport as there was only a small nylon sign, so did waist some time. Then had to walk to drop off the keys. Nobody there to meet us like the other companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by EMMA - 05 September 2024

" Great "

" Great service and great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ILARIA - 04 September 2024

" avoid ItalyCarRent "

" ItalyCarRent is a scam - will avoid in the future "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by JOHN - 04 September 2024

" Liked Locauto but v annoyed AutoEurope. The website said the car was at the airport and no shuttle bus was needed which was thr most important element to me. I hate shuttle buses. I was with my young family and elderly mum and landing at nearly 11pm so the last thing I wanted was to catch a sodding shuttle bus with 50 other people. If your website cannot be trusted I will go via another firm next time. Shame. "

" Nice staff, lovely car. Not enough staff at the desk inside the terminal. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NEIL - 02 September 2024

" Great experience and highly rate the service team at the airport and AutoEurope. "

" Great Staff and car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by IAN - 02 September 2024

" Overall very positive. "

" Good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by RICHARD - 01 September 2024

" See above "

" Booked airport pick up but has to go to P3 car park to collect car. Car offered wasn't Similar to a Land Rover discovery. Car given had to drive straight back and wait to another car as bottom of car was falling off. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PHILIP - 30 August 2024

" The is the best one I've used since being in Italy "

" Good service. Car was just what we needed. Was able to get a shuttle bus from airport to the car rental. Returnee the car with minimal fuss and was taken back to airport to catch the flight "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PALWINDER SINGH - 29 August 2024

" Need to provide clear instructions on what's not included In the rental and more flexibility for customers to adjust booking if anything is missed at initial booking "

" Really unhelpful staff. Wasted almost 4 hours of our rental with stuff which could have been sorted in 5 minutes. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by ADAM - 23 August 2024

" I would like someone to contact me via email or phone to discuss the above experience. Thank you, Adam "

" Surprice were appalling at Bergamo. We arrived and were told that I would need an international driving licence. Something that was in the small print that neither Auto Europe nor Surprice contacted me before hand that I would need. The staff, smugly, sat there and said that the price would be a further €450. I declined and cancelled the booking with Auto Europe. The Surprice staff then said that I needed to do my business outside of their office when I was desperate calling Auto Europe to arrange another vehicle with a different company. Shocking "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by JABBAR - 22 August 2024

" No main comment "

" Everything was smooth. Apart from the guy at the counter which was insisting to buy the xtra insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by ALEKSEI - 21 August 2024

" Prices here are usually the best, and the free cancellation option is very convenient -- due to the flight cancellation I've changed my mind at the last moment and also had to drop the car in a different airport; everythig worked as expected. It is like 3rd of 4th time I used Autoeurope and experience was flawless every time. "

" Agency is mostly ok; it took like an hour to receive the keys as the clerk in Bergamo was pretty slow (like 10-15 minutes per client) so we were a bit late and the booth at the parking lot was already closed (so I have no way to check the car and compare the list of defects with the contract before driving off). On the contrast drop-off process at Malpensa was very fast: park the car, hand over the keys, 1 minute quick inspection and off we go. The car (small Lancia Delta) was good for the price, aircon struggled a bit in 40C but finally came to senses and after some fit of scary gurgling have started producing sufficient amout of cold air :) Will not hesitate to rent from them again. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by SERGIO - 14 August 2024

" overall very happy with the experience "

" they try very hard to sell extra insurance when we explained we had extra cover already paid with booking "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by ALASTAIR - 13 August 2024

" Short walk to shuttle, dropped off, car ready...very easy "

" Great price....Great car ...ni problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by OWEN - 09 August 2024

" Although the booing process was smooth, Auto Europe offered zero assistance when I was left without a vehicle and left me to fend for myself with Drivalia "

" Absolutely terrible from the start. It took over 2 hours of queuing to be seen by the only Drivalia counter staff. Despite the queue not being long, the amount of time per person dealt with was about 20 mins! The vehicle broke down within the first 48 hours and had to be towed away. I was then left to fend for myself to obtain a replacement, calling Drivalia locations directly. I was without a vehicle for 36 hours and then had to travel by bus to collect a replacement of a lower standard. Drivalia have charged me an extra fee of €130 for no apparent reason and without explanation. They have not reimbursed me for the lost 36 hours or lower grade car for the majority of my hire period. I will NEVER use Drivalia again. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by MARK - 08 August 2024

" Not impressed with Noleggiare and won't be using them again! "

" The collection of the keys was very slow, we received the keys and then needed to go to a VERY dark carpark to find the car, no assistance from Noleggiare. Very difficult to check the car over for damage so luckily I took a video of the car and spotted some damage on the door. When we returned we dropped the car off and then 2 days later received a request for 330euros for damage (scratch) to the door, which was already there. I have sent them the video however I have not had a response back as yet, 3 days a go! I suspect they have asked other renters to pay for this scratch previously!!! "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by ALAN - 07 August 2024

" I would recommend that Auto Europe remove Noleggiare from their website. A very stressful situation at the start of my holiday which could have been avoided had they waited for me. I am happy for someone to call me and chat about the situation "

" In one word, nightmare. I arrived to collect my car and their desk was closed even though I had advised Auto Europe that my flight would arrive late. I had to get a taxi to my hotel. Thiago cancelled my booking. I am still waiting on a full refund and I am getting frustrated as to why this is taking so long to sort. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by ANDREW - 02 August 2024

" Really good from start to finish... have already recommended to family and friends and will use again "

" Really good from start to finish... have already recommended to family and friends and will use again "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by COLIN - 26 July 2024

" Overall good experience. Liked the auto covered the excess insurance "

" Very good overall service. Could look to speed up the check in service and the bus from airport to car park 3 needs to be bigger to accommodate need and suitcase space "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DENNIS - 24 July 2024

" stress free "

" very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANDREAS - 22 July 2024

" I'll go with the recommendation of another reviewer on 'Trustpilot': Avoid like the plague! "

" They did not accept the official UK driving license and charged an additional 286 Euros for an 'insurance' to cover for the lack of an international driver's license. The requirement of an international license is not mentioned anywhere on relevant vouchers and websites. This is fraud and should be prosecuted. We then got a nice car with an empty tank- exactly the start you want, looking for an open petrol station at 11 pm! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by JENNIFER - 19 July 2024

" Overall quite good. "

" Was offered extra insurance at the desk on arrival which was initially confusing as I had purchased full damage insurance with AutoEurope. They wanted me to purchase Noleggiare insurance as well at around €600. I didn't take this but it was unsettling as a first time renter in Italy. The car was quite damaged when we picked it up. We had to carefully inspect the car and found a few more areas of damage that had not been logged. The staff advised us to take some photos and helped go round the car to double check everything. We had a bit of difficult initially as there was a parcel shelf in the third row of seats which needed to remain in the car for the duration of the rental. As we had 6 people this wasn't ideal, but they insisted that it had to remain in the vehicle for the duration. It would have been easier for it to be left at the rental office. We eventually managed to put it on the floor of the second row of seats on a diagonal. And had to make sure our kids didn't damage it with their feet during the journey. Anyway, we managed and all was fine. The drop off was straightforward and my deposit was refunded. The car was very easy to drive however the windscreen wipers needed replaced and did not clear the windscreen effectively. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by COLIN - 18 July 2024

" Great experience overall "

" Very satisfied with friendly and helpful staff at counter (Mohammad) and at pick up and drop off 9Gabrielle). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KEVIN - 18 July 2024

" Always helpful and reliable "

" Use this company on. A regular basis and always find them very efficient and accommodating. The only minor issue we had on this occasion is we were given a Lancia Ypsilon instead of a Peugeot 208, the Ypsilon is not in the same size category and is a very.much inferior car. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PAUL - 16 July 2024

" See above answer to question 3. Disgraceful support for travellers affected by a late arrival. What is the point of asking for flight details if you completely ignore the flight information and close the office despite knowing that the flight is arriving late?? "

" This booking was made to facilitate a family holiday for 6 people. Our outbound flight to Bergamo was delayed by 4 hours which resulted in us arriving at the airport at 2am. We found the rental desk to be closed, with no facility to make it possible to pick up the car. We were staying in Lake Garda, >1 hour from Bergamo. None of the contact phone numbers were attended, so I could not get any information. With there being 6 of us, none of the airport taxis would take us to our destination. We eventually got an Uber at 5am to take us to our destination at a cost of €280. Later that day, I made several attempts to contact Sicily by Car and Autoeurope to verify that my booking was still valid as I had to pay Uber to take me back to Bergamo. No one would answer the phone, despite multiple attempts. I had to take a chance, and pay another €220 to get an Uber back to the airport with no guarantee that my booking would be valid. When I got to the airport, thankfully my booking was valid and the car was still available, but I was unable to get an answer as to why no one was available the previous night or earlier in the day when I made multiple attempts to contact the company. I will NEVER use Sicily by Car or Autoeurope again as it completely destroyed the start to our holiday and cost me €500 of additional expense in the first 24 hours of being there. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by ADAM - 16 July 2024

" AutoEurope should not be selling this companies services. "

" No shuttle pick up as advised, had to phone rental company to get directions to rendezvous point, which we then had to walk to - tried to claim £1200 Euro deposit not £900 as advised, cajoled into paying an additional £300 Euros for extra cover (which we paid as we feared not getting the car at all) I was told my licence was not valid in Italy!!! Yet they gave us a car, the family who were on the same flight were denied their rental due to lateness apparently, and were unceremoniously dumped onto the pavement and left stranded at 9pm on a Friday night - an all round stressful and unpleasant experience, these people are nothing but scammers. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by ALAN - 15 July 2024

" i was aware from other reviews that this company have a habit of chargin for damage that was not recorded so this is why we were so detailed on the collection and took a lot of pictures ,drop off was not an issue and all was signed off as returned damge free "

" the booking in process took well over 30 minutes and we were given a car which was not what was ordered ,but they said that was the car that was booked (Tuscon) they also tried to sell us damage insureance when i told them i had my own they took a 800 euro deposit .but in the end the car was fine for me , the damage document listed about 8 points of damage but on inspection on collection we recorded at least 10 more damage areas that were not recorded and we spen an hour having all this sorted. the car itself on running was faultless and economical "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by MYRDDIN - 12 July 2024

" Very nice service. Great staff. No complaints "

" Very nice service. Great staff. No complaints "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by RICHARD - 11 July 2024

" Absolutely awful company. "

" Woeful company. Car hire place closed when we arrived. No response to any communication. We are almost 600 euro down. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by CLIVE - 10 July 2024

" very good "

" very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by BRIAN - 29 June 2024

" We were 8 people with golf clubs and other luggage and only 4 or 5 could get transport to Target on the small bus. This was despite my previous email to Auto Europe explaining this situation, AND YOUR confirmation assuring me transport for all persons would be available. Hence I had to drive back into the airport to collect the others, resulting in us being late for the evening appointment. "

" Target were ok but transport to and from Airport was very poor and not suitable "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by MICHAEL - 28 June 2024

" The voucher said to take the shuttle bus to car park P3 to pick up the car. When I got there, I was told that I needed the keys from the Goldcar desk in the terminal. It took me over an hour to travel back and get the keys while my wife waited with the cases. The lady at the Goldcar desk said it happened all the time and they'd been asking Auto Europe to change the instructions on the voucher for two years to no avail. Very annoying! "

" The car had dents and scratches but was good value. I had problems picking up the car but that was Auto Europe's fault "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by GIUSEPPE - 27 June 2024

" Auto Europe was fine as usual, always try to use you. Dollar/Hertz not very good.... "

" Collected car from Hertz desk. We had to wait 45 minutes for the car as only one person was on the counter and one person was at lunch!! Not enough staff on counter! Then when we got to the car park, we saw the car drive off as it was given to someone else!! We had to get a different car and new paperwork... "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by NEAL - 24 June 2024

" Collection was a nightmare. Two hours waiting, and I was only 4th in the queue! The reception staff spent 30 minutes with each customer pressuring them to take out extra insurance. They bullied the poor woman in front of me, telling her that if there was the slightest scratch on the car they would take her entire deposit from her. She was genuinely frightened. At every other desk, flights came in, customers came and left, whist we waited and waited. I refused the extra insurance. The man on reception told me I was making a huge mistake. Nice. The result for my refusal to be conned was a car that looked like it had served in the Ukraine. Goldcar desk and the Goldcar business model (of making profit from the added insurance) was truly terrible. They should be reported to the regulator. Ironically, in stark contrast, the drop-off couldn't have been an easier experience. "

" Collection was a nightmare. Two hours waiting, and I was only 4th in the queue! The reception staff spent 20-30 minutes with each customer pressuring them to take out extra insurance. They bullied the poor woman in front of me, telling her that if there was the slightest scratch on the car they would take her entire deposit from her. At every other desk, flights came in, customers came and left, whist we waited and waited. I refused the extra insurance. The result was a car that looked like it had served in the Ukraine. Goldcar desk and the Goldcar business model (of making profit from the added insurance) was truly terrible. They should be reported to the regulator. Ironically, in stark contrast, the drop-off couldn't have been an easier experience. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by JONATHAN - 23 June 2024

" I found it strange that Viaggiare didn't appear to know that I had taken out indemnity insurance with Autoeurope & tried to sell me their own liability insurance as well. I would have thought that this was something about which Autoeurope would inform the car hire firm on the ground. "

" Vehicle was substandard. One tyre was probably illegal by UK standards & the tyre pressure monitor light played up despite checking all pressures. This caused some stress as we couldn't trust the warning light. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by MICHAEL - 20 June 2024

" Thought I was getting a car at the airport.Had to call Auto Europe only for them to tell me I was being taken by shuttle bus to collect the car which when we got it, it was in poor condition "

" Car was not great Had dents and scratches all over it "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by DAVID - 19 June 2024

" Great "

" Free upgrade to new car of large suv class. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 13 June 2024

" Very easy to use website and good value prices. "

" Good service, good car. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by GARRY - 09 June 2024

" - "

" Italy Car Rent have made fraudulent claims of damages to the rental car. There is clear evidence these were not caused during the noted rental period. I am currently in dialogue with them & in contact with the relevant authorities "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by CHRISTOPHER - 09 June 2024

" Noleggiare are terrible. Why have they taken 180 euros from my credit card? "

" They were very slow to collect car. They've also charged me 180 Euros over a week after handing the car back with no explanation. The car was handed back exactly as I collected it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by LUCINA - 07 June 2024

" As mentioned customers should be notified if the pick up arrangements have changed because it can cause a high degree of stress when arrangements don't match the ones stated on the voucher. Also please provide the phone number of the local office, not the main line which is not manned and it's a waste of time. "

" The main problem was that the customers' pick up point at Bergamo's airport wasn't the one stated on the voucher but in a completely different location 400 metres away. The number to contact Centauro on the voucher just went to an answering machine (it wasn't the Bergamo's office but the main line) so we waited for a a very long time before we realised what we had to do (it was a taxi driver who told us when in desperation we went to order a taxi to go to their office). This experience was very annoying and frustrating. Also when we finally arrived at the office there was garbage everywhere. They hadn't emptied the bins and there was litter everywhere. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 06 June 2024

" Very unsatisfied "

" Terrible experience. Car broken down after 5 minutes. Very dissatisfied with "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by JOAO - 03 June 2024

" Autoeurope has done a good job, again. I have used the service many times without issue. Find more and more that the rental companies look for extra ways of making money with unfair charges "

" Had issues with what I consider overcharging ? excessive charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GERALDINE - 31 May 2024

" Overall poor, which is a shame. The voucher details re where to collect the car were incorrect - didn't take into account the works at airport so was a miracle figured out where to go and get the transfer bus (the name of which also didn't feature in the voucher). Called AutoEuropa from airport to check where to meet transfer bus, as it clearly wasn't outside pharmacy and they told me it was (which was incorrect). Certainly made pick-up stressful. Have used AutoEuropa before but would be loathe to again. "

" Unbelievably inefficient counter service, both at drop off and pick up. Lots of staff working but without any organisation. Whilst pick-up was slow the drop off was even slower. Staff were pleasant though. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by REBECCA - 29 May 2024

" Overall we were really disappointed with the experience. We wouldn't recommend to our friends or family and we wouldn't use this service again. The price was reasonable but the sat nav was a waste of money and then I had to pay 700 euros as a holding deposit which again I was unaware of. "

" We were waiting for a long time before the staff at the car hire acknowledged us, they talked amongst themselves for a long time before actually doing anything for us. When we eventually got the car I was slightly disappointed as I thought we were getting a fiat 500 but I appreciate it can be a similar size car. We had to pay 36 euros for sat nav with no instruction or how to set it up in the car, eventually a man from the shop came out and showed us we had to connect our mobile to the car with our cable and basically we pay 36 euros for it to be displayed on the screen, also the phone holder in the car didn't work so my husband had to hold the phone the whole trip. Overall I wish I didn't add on the sat nav as we could have not paid and still just used our phone. The service was very poor and we felt like we were a bit of a nuisance for them. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by MERVYN - 28 May 2024

" Would hire again. "

" Office was in a hurry to shut when I arrived at 23.20hrs. Due to close at 23.00hrs. Agent waited for my arrival to let me get the car. It was wet and dark, so couldn't really check over the car. Sti waiting for my deposit to be returned. Car returned Sat now Tue, should have been movement on deposit. Car wasn't checked over on return just took the keys and stayed in office. No paperwork handed over on pickup or return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by GIUSEPPE - 26 May 2024

" All ok "

" Car had many scratches and was not very clean. No water in windscreen washers, had to stop at fuel station to put water in. Car went well though. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by FRANCESCO - 25 May 2024

" Simple to use "

" Easy, quick and friendly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARCO - 22 May 2024

" As above. "

" Really good to deal with and great service. Car was clean and staff very professional. Viaggiare should take note on how to treat customers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ERMIR - 18 May 2024

" Not happy with the car supplier. "

" we had to wait more than an hour to pick up the car as the queue at the counter was moving very slow. The existing damages in the car did not mirror paperwork. At dropp off the communication was minimal and no paperwork was signed by the staff . "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by KIRIL - 14 May 2024

" auto europe web site is clear and easy to use with a good range of options. always important however to read all the small details for extra charges, taking the car across borders, for example. "

" 1. no signs at Bergamo airport to point to the shuttle bus. no info about this on the voucher either only to go out of the departure doors. 2. no warning that the customer service telephone number does not operate on a sunday. we tried to call when we could not find the shuttle bus. it was the italian army that helped us. 3. no warning on the voucher we had to pay for fuel in advance. 4. no warning we had to use the same credit card for the fuel that we used for the booking. we therefore incurred non sterling transaction fee charges. 5. initially given a car with 140000 km, lots of external damage, dirty inside and worn out, with deep holes in the footwell carpet, broken parcel shelf and no puncture repair kit. 6. given a different car after we raised concerns but still no puncture repair kit. this was resolved but it took time to find the right agent to help. 7. the girl that served us at the desk was uninterested in helping us, telling us to book the car directly through their website next time and not through auto europe. 8. the drop off procedure was excellent however, great guy. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by GIANNI - 13 May 2024

" Not happy with Sicily by car will not hire a car with them "

" I have hired through you before since this was my 4th trip to Bergamo airport in 15 months I wasn't able to hire the car as I forgot my license so my daughter phoned you about changing the driver to herself which you were you were happy to do but the gentleman at the desk was not helpful at all and not willing to do it "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by ALEX - 10 May 2024

" n/a "

" Spent hours at the desk on arrival to collect the pre-booked vehicle, a simple procedure that shouldn't take any longer than 10 minutes. Total waste of holiday time and required changes to itinerary as a direct result of this unnecessary wait. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by EDWARD - 04 May 2024

" As above "

" All worked well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by KEVIN - 28 April 2024

" Good experience just a pain once checked they didn't put deposit back on credit card? "

" Good car just needed to get use to left hand drive and a manual gear vehicle! A little annoying to have money taken on credit card n wait for it to be taken off? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MOHANLAL - 27 April 2024

" We were fairly happy with the service. The car provided was good for what we needed and was also good for mountain roads with lots of bends. "

" Very quick in receiving the car. Directions to where we need to go from the airport were good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by DAVID - 27 April 2024

" Car ran fine so overall experience was positive. "

" Staff at airport were courteous and efficient. Car ran fine but was showing significant signs of age and use. Car had not been cleaned prior to pick up and the exterior was was filthy, making it difficult to assess damage to bodywork. There was significant damage to paintwork. Wheels were very badly curbed "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by JASON - 26 April 2024

" I have used Auto Europe many times over the years and have never been disappointed in the service they provide with the choices of their third party rental companies! Bellisimo!!! "

" Car was in good condition, any damage was noted and highlighted. Pick up was efficient, out of hours drop off was easy to the drop box attached to the office of SBC. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ROBERTO - 26 April 2024

" Simple and efficient. Competitive price remain important "

" Another good trip "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by STEPHEN - 21 April 2024

" Collection of the Hire Car at Bergamo Airport was difficult and took over 45 minutes as the collection point was away from the main terminal. Not great. "

" Collection of the Hire Car at Bergamo Airport was difficult and took over 45 minutes as the collection point was away from the main terminal. Not great. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by WAYNE - 12 April 2024

" Didn't like the pressure from staff trying to sell 'extras' "

" Tried their hardest to get me to buy additional insurance to cover minor damage. I refused this, when I collected the car it was already scratched all over "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by ALESSANDRO - 08 April 2024

" Always good value and nice cars "

" Speedy and friendly check in and check out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PAUL - 07 April 2024

" Efficient and good comms. "

" They, or auto Europe, need to offer clearer instructions regarding location of shuttle bus as there is no specific signage. It was confusing. Also, the drop off and shuttle bus service took well over half an hour, due to understaffing and traffic congestion. Finally, the petrol policy is unfair. I was charged for a 40% full petrol tank, at pick up, and told to bring it back on 40% to get a full refund. The tank was clearly at 33% but they said 20% and refunded me less than they should. I should have taken a picture of gauge. A full to full policy is easier and fairer. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 05 April 2024

" As above "

" The staff were very efficient and friendly and there was no pressure to purchase any extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SEPEHR - 03 April 2024

" We drove into Switzerland and had a incredible time. "

" I Paid extra to drive Lexus UX but i got Nissan Qashqai instead, I was told by the reception staff that they don't even have Lexus UX and they only use that description to attract customers. even though they say (or similar) i do not think this kind of advertisement should be allowed. The winter tyre wrap that was given to us was the wrong size and did not fir the tyre. we got stock in the snow and missed our flight. Apart from that everything went well. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by GARY - 28 March 2024

" Not at airport so your advert is a lie. Also have to catch a bus every hour during early morning, not as expected. "

" Ecovia admin very good at the airport but you need more staff, it took over 1/2 hour to be seen to as I was no 3 in the queue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PAUL - 28 March 2024

" Would highly recommend "

" Excellent service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANTHONY - 25 March 2024

" front desk personnel are extremely polite and efficient vechile was good value for the money "

" all went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by ITALO ROCCO - 23 March 2024

" But will tell my friends to Stay well away from Italy Car Rent "

" On checking in at BGY airport i was told that according to their records I had no Insurance and when I showed the voucher stating that I was insured, I was told "as far as we know you don't have ondurance with us, so if you have an accident or damage the car, you have to pay us and then take it up with Auto/Europe" I had no alternative but to take their insurance: 99 Euros for 3 days. Total rip-off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by PAWEL - 19 March 2024

" Good service for price match Car with large mileage and lots of damage (both external and internal) Car park for hire car was full of rubbish Long wait for airport shuttle bus between termianl and P3 parking with hire cars "

" All Bergamo car hire still requires a shuttle bus trip to a car park away from the terminal to collect the car, or to get to the terminal following drop-off "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by FRANCESCO - 10 March 2024

" Good value but not enough control over hire company "

" Staff friendly and helpful. Car covered in bumps and scratches "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by ADAM - 09 March 2024

" Booking itself was easy but the web site keeps freezing and that happens frequently "

" Everything was fine "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by DESMOND - 07 March 2024

" Superb service "

" Brilliant experience from pick up to drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MOHAMMED SAFIAN - 01 March 2024

" Overall good from the price to the experience "

" Overall good from the price to the experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MELIH - 26 February 2024

" Horrible!!!I couldn't get the car. I didn't rent the car from your supplier. Your supplier cancelled this booking. I talked to your agent and agent told me that he cancelled booking, he could not find another car and he said that he refund money on the phone. But still I didn't receive any money back from you. Waiting. Melih Kilicoglu "

" Horrible!!!I couldn't get the car. I didn't rent the car from your supplier. Your supplier cancelled this booking. I talked to your agent and agent told me that he cancelled booking, he could not find another car and he said that he refund money on the phone. But still I didn't receive any money back from you. Waiting. Melih Kilicoglu "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by IAN - 23 February 2024

" Booking through Auto Europe was as simple as it gets. When everything goes smoothly and as promised one can't ask for more. "

" Goldcars standards seem to have increased. Besides always being competitive, service levels have significantly changed for the better. Quick and friendly collection without aggressive hard selling of extras, I was offered a choice of 3 cars and the return was equally friendly and quick. A big thank you to Sebastiano who dealt with me at Bergamo after a long journey. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by WILLIAM - 21 February 2024

" see 3 above "

" We had a puncture and this required a recovery vehicle as there was no spare wheel on the car and the fluid system did not work. this meant we did not get the car back for the planned time of 2 pm as we waited 2.5 hours for a recovery vehicle. We returned the vehicle at approx 18.30 we were then charged for a full day. i think in the circumstances this was unfair. if the breakdown vehicle had have come sooner we would have made it to the airport on time. We found it impossible to get through to Noleggiare break down service using the free phone number and when we used the land line it took absolutely ages to get through . It was a terrible experience. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by MANOOCHEHR - 16 February 2024

" See above "

" Very professional and helpful service. All very organised and no hard sell for extras. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by IAN - 09 February 2024

" I opted to book through Auto Europe not because it was, though competitive, the cheapest deal at the time but because I have confidence in Centauro, the provider. Centauro was also one of few companies who could accommodate my flight arrival time (21.30). "

" I was totally satisfied with the experience: collection and return were simple and quick, the staff were friendly and helpful and the car was adequate for my needs. All this at a very competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PAWEL - 08 February 2024

" Excellent service "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DAVID - 26 January 2024

" Absolutely stress free experience "

" Good company to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KAY - 14 January 2024

" Surprised by the good service for a car rental service. "

" Cheap, good service and deposit returned in less than a week. Would use again and recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by KIN WAN - 09 January 2024

" The big advantager with the Bergamo branch is that the petrol station is two doors aways. "

" The car needed new wipers....was so irritated with the shuddering noise. Most of the week was raining. The car is not installed with sat nav and the cigarette lighter socket didn't work to power my sat nav with the old USB plug. The car had two USB C outlets but I did not carry a USB C to USB convertor. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by JOHN - 07 January 2024

" N/a "

" Terrible long wait to be given the car (over 90 mins) as they said at desk there was a problem with their systems. Very unhelpful counter staff - poor interaction. Almost unfriendly. Also DRIVALIA on your website described as "at airport" when a shuttle bus is needed. You should amend on your website. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by MARCO - 06 January 2024

" Viaggiare are scammers. Collected the car not full of fuel but had to return fully fuelled. Then said there was a scuff which wasn't there on collection. I couldn't prove it as I didn't take a video of the car on drop off. 314 euro of damage for a scuff that could be removed with some scratch remover. 72 euro for taking the car off the road. Bear in mind the car had 9 previous scuffs and dents that other people paid BUT never repaired. AVOID AVOID !!! "

" Scammer. Said there was damage after I dropped the car off. The damage was by the petrol cap and i filled up a moment before dropping off the car. They knew I had insurance so they said there was a scuff by the door handle/ petrol cap. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by DENISA - 06 January 2024

" One of the best car rentals. No wait at the counter and easy to pick the car up and return. Will use again "

" All good with rental. Wish Bergamo airport would make the return bus stop at departures rather than arrivals as I had suitcase, very heavy ski bag and two kids on my own to walk all the way to the departures. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANDREW - 02 January 2024

" Overall voucher worked well, the guy didn't try any hard core sales on insurance, probably as he had a massive queue and it was 11pm! Car was good, he said video it before I left which I did and I need that on return as there was an extra door dent not on the list. "

" The cars washers didn't work even after I filled them up, so that was a slight annoyance. The car hire return is well signed posted, but Google tries to take you to the airport desk which is wrong. As it was very late when I picked the car up I was actually told where to return it, but that's kind of standard for Italy. The flight was in on time, but people were queued up for the poor guy at 11pm, so he was going to be doing overtime like or not. He was good though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by GIULIO - 28 December 2023

" In addition to the surcharge due to late arrival I understood from the online booking that insurance was included. It wasn't and I ended up paying significantly more for the hire. "

" Because my flight was delayed I arrived after 10pm and had a surcharge of 40 euros because of that. This is unacceptable. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by NIGEL - 20 December 2023

" I would not use Italy Car Rental again. I book a lot of cars for work. This is the first time in 20 years I have ever had an issue. "

" I had a flat battery, and had to pay to get the car started. The mechanic that came said there was an issue with the battery and advised not to switch the engine off. I returned the car early but could not refuel. When I returned it the Italy Car Rental agent could not start the car. They said I must have left the lights on but this is not correct. I parked over night in the dark so it would be obvious if I had. Also the car engine light came on and advice is always to take the car to the garage. I paid to get the car started and have been charged a ridiculous amount for less than half a tank of petrol. Italy Car Rental said I should have called them which I did 3 times and they called me so they new I had a problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by EDWARD - 07 December 2023

" We had a good experience with this rental and would recommend it for the reasons given above. However, the car did not have a snow chain. "

" As above. Very satisfied with the service at Bergamo. Nicolo was especially helpful: friendly, courteous and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by GARY - 23 November 2023

" I would use Drivalia again. Good car and price not as expensive as others. "

" Good service and price "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GRAHAM - 20 November 2023

" Car was very clean and the pick service was very efficient. "

" Good booking service and car collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by LIAM - 16 November 2023

" Overall pretty good and Hassle free. "

" In airport office location and counter service were first class however we chose this deal on the basis of "car pick-up at the airport" only to find pick up necessitated getting on a shuttle . It took 20mins or so by shuttle to P3, so be it. The noleggaire kiosk in P3 was easy to find however the young guy at the kiosk reception was a little loose and unprofessional but the car we received was upgraded and almost new with only a small few marks which we recorded on video. The return journey to the P3 was easily found we verified all was in order re: fuel and condition of the vehicle at the kiosk. The gentleman dealing with the return was professional and confirmed all was in order and that the €600 security block on my card would revert in the coming days. We were reasonably happy with the service overall and would use Auto Europe and noleggaire again especially with the extra inexpensive €6 deposit insurance cover offering extra peace of mind.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by IAN - 09 November 2023

" Used autoeurope a lot and find them reliable "

" A bit slow. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by BYRON - 24 October 2023

" Efficient trouble free reservation process and complete rental experience "

" Hassle free collection and return. Courteous staff. Honest account of vehicle condition. Online pre check in made for fast collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DAVID - 23 October 2023

" Auto Europe is great as always. "

" Car was nice, as expected. Pick-up was very slow and inefficient. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by NEIL - 13 October 2023

" Another good priced rental with excess cover taken out before "

" Bit unclear instructions re pick up. Took Airport bus to Rental area Turned up at pick up point parking P3 only to be told autoeurope voucher must be presented at terminal office.. Back on bus to terminal for progress. Voucher issued and again bus back to P3. In all an hour spent on buses which is unusual re puck ups. Not really clear on voucher that the systems have changed. In all on the road one hour later than expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JAYDEN - 09 October 2023

" Although flight was delayed i arrived at counter area 2300 exactly. To find 2 staff 1 dealing with 3 people and 1 on the phone. When she got off the phone it was 2303ish and she then informed me i would have to pay a late fee of 60. "

" Although flight was delayed i arrived at counter area 2300 exactly. To find 2 staff 1 dealing with 3 people and 1 on the phone. When she got off the phone it was 2303ish and she then informed me i would have to pay a late fee of 60. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by MARIO - 04 October 2023

" I was very frustrated to wait more than one hour to get a car already paid online because of the queue and, after that, I received it in a horrific state "

" I had to wait one hour to get the car, even if I already paid for it (only one person of the staff with lots of people waiting). The car was completely dirty and there was a smoking smell inside. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by STEVEN - 04 October 2023

" Very good indeed "

" Friendly efficient staff, be car no pressure to buy unnecessary extras including insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STEVEN - 03 October 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by IVOR - 02 October 2023

" As above. Was an expensive vehicle to hire anyway, when I picked it up it was covered in dents and marks, shoddy tires and brakes. NOT great. "

" The tyres were in a terrible condition, brake pads felt (and sounded) like they needed changing, and I've been charged extra by them with no explanation as to why. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MARTIN - 29 September 2023

" Efficient, no concerns. "

" Efficient, no concerns "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by ALAN - 28 September 2023

" Also Bergamo have moved their car rental away from the terminal. The bus service is not great, the buses are not well equipped for luggage & the driving standards poor. "

" The car was not fully fuelled, the windscreen wash was empty & there was unrecorded damage. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by DION - 26 September 2023

" The price we had off you wasn't the total price to pay, ended up being over double. Very disappointed as we hadn't budgeted for that and don't have that money spare. "

" Cost almost twice as much as what we booked with through you guys! Your adverts aren't cleat enough either. Car had broken tail light glass abd dents when we picked it up. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by ROBERT - 25 September 2023

" Smooth and efficient. Our drop off (at 4am) went swimmingly. No stress or nervy investigations. Highly recommended. "

" Excellent pick up. Car was in great condition. Drop off (car and key drop) went without a hitch. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by CAROLUS - 23 September 2023

" See under 3 "

" My flight was cancelled coming from the Netherlands. So I have paid in full but not used "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by VINCENZO - 23 September 2023

" Have always recommended Autoeurope to family band friends and I use them on a regular basis "

" The whole experience would have been great apart from the the actual staff at the car collection after the bus ride , not very help plus I have also emailed them twice to find out why I have been charged 6 Euros after I was told all ok and also sent me a confirmation with no comments on the return confirmation paperwork. Plus when collecting the car was told had to make a video of the car and send it via Watsup, which cost me as had to connect my phone to roaming which I had turned off due to the cost while abroad, have never had to do that in 33 years of hiring a vehicle. Still awaiting reply about the 6 euro charge. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by RICHARD - 22 September 2023

" Staff very unconcerned and dismissive to this leaving us no option to take the dirty damaged car which was not full of petrol as stated when I bought. Very bad customer service and company has no contingencies in place to ensure customers do not have to accept such a sub optimal service. "

" I bought free additional driver package which I showed in my booking although staff said as it was not on certificate I could not have it. They then said I could have it as car I was getting was not clean. When I got the car it was very badly damaged at the side and looked awful. They said the door opened and closed so it was OK and it was the only one of that size they had even though I booked over 1 month in advance. We did not want to delay our holiday so felt we had no option other than to accept. I booked to receive the car full of fuel and we would return it full. It was given to us half to three quarters full which meant we found it difficult to judge meaning we left it back with a lot more fuel than we received at the start. Nothing was as advertised or what we bought. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by HARRISON - 22 September 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by BELINDA - 20 September 2023

" I would book through this company again as they were pretty efficient and helpful "

" Only issue is time taken to get from airport terminal to the rental car park. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by JOSEPH - 20 September 2023

" Terrible "

" Took a hour to get the keys despite there only being three people in the queue. Completed archaic and will never use again or Auto-Europe. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by ELIZABETH - 20 September 2023

" Our flight was delayed and I phoned Auto Europe to say we would be late collecting the car. They informed me they would let Ecovia know but failed to do so. When we arrived at the counter they told me my booking would have expired in another 10 minutes and that Auto Europe had not contacted them! "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARTYN - 19 September 2023

" Booking with auto europe was no problem. Your problem is with the use of who you contract out your work to, namely Viaggiare. They are appalling, Having not driven a manual car. For several years. I found the experience very unpleasant not to mention the poor quality of the car I was given. I haven't bothered asking for a refund for the difference between manual and automatic transmission, or for the filthy condition of the car, as I'm pretty sure it will all fall on deaf ears. "

" Only one person on the desk at Bergamo airport, and whilst there were only two couples in front of us, the check-in time still took over an hour. When I did get to the front of the queue, I was told that they didn't have an automatic vehicle available and that if I waited another six hours they MAY be able to supply an automatic vehicle. Totally unacceptable as we had a long drive to make before reaching our destination. I asked for an upgrade ("nothing available") or for a reduction in the cost (" can't do that, because you have already paid "). So we reluctantly agreed to accept the manual Opel Mokka. Upon inspection of the car, I found it to be in a particularly filthy dirty condition with the inside, not being valeted, several scratches including one really deep, scratch down the offside passenger door. When I pointed this out to the man in charge, I was told "this is how you people leave the cars". Without wishing to get into an argument we left. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by SHANE - 18 September 2023

" Very good experience. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by EDWARD - 13 September 2023

" As above "

" I paid for full insurance on my rental but when I collected the car from Viaggare they said that the insurance was only the basic one and had to leave a 600 euro deposit. If I pay for full insurance with your company why is this not notified to the car company suppling the vehicle "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by JANE - 08 September 2023

" Easy to book and best value "

" The car had a lot of scratches - some of which had not been noted. However the company accepted my photos. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by EDMUND - 07 September 2023

" auto europe easy as always, Ecovia ripped me off. "

" I purposely booked and paid for a better quality mid-range car suitable for long drives, but was given a very basic city car that was 2 classes down from what I had booked. When I questioned the counter staff this was dismissed out of hand, and told i would need to pay them more for the car i had actually paid for in the first place. Very disappointing. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by GILLAN - 05 September 2023

" The problem is with Thrifty. They do not take responsibility for their actions and treat customers poorly. "

" We were left stranded at Italy Bergamo airport. The kiosk was closed when we arrived at 11:30pm, which was before closing time off 12am. We will not be using the company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by DAVID - 05 September 2023

" Auto Europe has always been an easy company to deal with with good clear communications and helpful staff. The website is easy to navigate and is user friendly. "

" I hired a car at Bergamo airport from 9/8/23-17/8/23 from Alamo (apparently Locauto in Italy). Approximately 1 hour after I picked up the car I suffered a blow out of a front tyre. I had paid for breakdown assistance which I managed to contact and a low loader was sent to take away the car due to there being no spare and the tyre being beyond the repair kit.  We were then left with our luggage at the side of the road and no further advice as to how to proceed. I eventually got a replacement car but the company is now asking me for 150 euros for the tyre. I have been in correspondence with them as I felt the tyre burst was their fault not mine. This is not being resolved as yet and they are threatening me with debt recovery procedures if I don't pay. I have been re;luctant to concede.Are you able to offer me advice - do you think I shouild I pay and c;laim the amount back through my excess insurance policy? Regards David MacKinnon "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by DAFYDD - 03 September 2023

" Great staff, let down slightly by the state of the vehicle. "

" The checkin/collection process was fine. They didn't give me an opportunity to inspect the vehicle before signing anything. The vehicle was fine. It was safe to drive, but very dirty, scratched and dented. It also needed Ad Blue and and oil change. It was fine, but the warnings were annoying. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by JAMES - 02 September 2023

" All good! "

" Very painless; the staff were great and the deposit was paid back straight away. Only issues were that I didn't receive the email with the contract and the car wasn't perfectly clean, but these are small issues. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by WILLIAM - 29 August 2023

" Excellent. "

" The Centauro operation was easy and efficient. I wouldn't hesitate to use them again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JEAN-MARC - 25 August 2023

" Great service, I am a long term client and will come back without a doubt! "

" Very good service, the only downside is that Bergamo airport rent a car parking is far from the terminal and requires a fairly unconfortable bus ride. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GIUSEPPE - 25 August 2023

" Clean your cars please and fill screenwash, check cars in between rentals!! This is letting you down , otherwise service is good... "

" Good counter staff. Quick pick up. BUT the car was filthy again. This is the second hire I've done this month, and both cars were dirty and not cleaned or checked since the previous person. I had to stop at a service station to fill up the windscreen washers as they were both empty. Then I had to clean all the windows as you could not see properly with the sunlight! Not good at all. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by ALESSANDRO - 24 August 2023

" As above "

" Everything went well until I returned the car . I have shown a scratch on the car that was not on my contract at the time of the pick up . A member of the staff came , took a picture and updated the record . At that time I asked if I could have my contract adjustead with the new scratch on it . He insisted that it was on his system and in any case it would be too small to cause me any issues . When I returned the car the member of the staff was very rude , I tried to explain but he wouldn't lissen . All he told me is to give him 200 euros . I refused and reported to the desk at the terminal . The staff there told me they will investigate and let me know . I then called Viaggiare main line and the very nice lady told me she will investigate as well . End of the story I don't see a charge on my account and the deposit is been unblocked . I guess this is the end of it but I would have been more happy with an apology email . Thank you . "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by HOWARD - 21 August 2023

" N/a "

" The condition of the car was poor. It had numerous scrapes and certain features that did not work, such as the electric window button on the back right and, quite often, the air con. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by GARY - 21 August 2023

" This was starting to cause some stress and anxiety within our family but we made it back to Bergamo Airport and when we arrived to the Italy Car Rental kiosk, the lady said they did not have the Intermediate Car which Matt booked us - see Voucher attached UK5480866-1. In fact she advised the only car she had available was a Fiat Panda which was unacceptable to carry 2 adults (myself who is 6ft 4") my wife and two grown up teenage children along with luggage. My wife then made a second telephone call (33 minutes) to Matt to advise him that the car was no longer available with Italy Car Rent and in fact there were no other intermediate size cars available at all. Whilst on the phone, Matt had suggested to go round all the other Car hire companies in the Airport to see if we could hire another car from a different company. Matt stayed on the phone for the duration of the call as my wife walked around all the other Car rental companies in the airport. After my wife exhausted all options and to no avail of any cars being available at the other Rental companies. Matt apologised and said there was nothing else he could do but to contact Auto Europe when we would come back from our trip to raise a claim for compensation but he ensured us that the Refund would be issued for the original booking at a cost of £321.55. Unfortunately, we had no other choice but to take the Fiat Panda from Italy Car Rent which was actually a HORRENDOUS experience for us. We got the shuttle bus to the Italy car rental car park to pick up the car. We could not fit all luggage into the boot space so our children had to nurse the bags. I could not even get my seat back enough to drive in a comfortable safe position. We had a 3 hour trip to get to our hotel in Riva del Garda. We had been very much looking forward to exploring the lake in the car which we first had booked over our week's holiday but unfortunately, we were not able to do this. We could not make full use of the car at all in our week and returned the car on our departure day (29 July 2023) back at the Airport. In light of the above distressing experience and much stress and anxiety caused and also not receiving our refund, I am seeking compensation. I believe Auto Europe is at fault for not updating their Terms and Conditions with Target Rent on the Voucher for the Credit Block Charge, no fault of our own on the original booking. Unfortunately, this was not an enjoyable experience for our first family holiday to Italy. We have allowed over 21 days for you to issue the refund as promised in the telephone call by Matt on 22 July but as yet this has not been refunded. I look forward to your reply. I do hope you can solve the matter as soon as possible. "

" It is with deep regret that I write this email. We as a family are very disappointed with our Auto Europe Car Hire experience. As a family of 4; 2 adults and 2 teenage children, we were very much looking forward to our first ever family holiday to Italy. I booked our Car hire on 1 June 2023 by Credit Card at a cost of £321.55 - see Voucher attached UK5451234-1 On arrival to Bergamo Airport on 22 July 2023, we got a Shuttle bus to the Target Rent depot. We produced all the necessary documentation, the lady at the kiosk advised us that she could not give us the car that we had booked as the Credit card block had to be a limit of EUR 1500. My credit card had a limit of £1000 which we had ensured covered the EUR 950. When we booked, we reviewed the Terms and Conditions and it clearly stated on our voucher that a Credit Card Block of EUR 950 would be blocked on my credit card at time of pick up, see highlighted in yellow on Voucher. My wife made a call to Matt (22 minutes) back to the Auto Europe UK office on 22 July to advise of the issue, he apologised and said that it was a mistake on the paperwork and it was never updated to read the higher credit card block charge. Matt spoke to his supervisor and he advised that they would offer us a Refund of £321.55 within 7 - 10 days. As yet we have still not received this Refund, over 21 days later. Matt then advised that he would book us another Intermediate size vehicle with Italy Car Rent with a Credit Card Block of EUR 900, see highlighted in yellow on Voucher and that if we could make our way back to the Airport, we would be able to pick this vehicle up with Italy Car Rent at a cost of £209.73 which I paid with my Debit card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1