AUTO EUROPE BERGAMO, ITALY Car Rental Reviews

BERGAMO, IT - Reviewed by PETER - 30 March 2022

" Good little car, a Lancia Ypsilon hybrid. Not sure that it ever worked on the electric motor, but too complicated to reset as the handbook was 100 pages in Italian! "

" I had to get an International Driving Permit according to the terms and conditions, but it turned out not to be necessary as my UK licence was accepted when I uploaded my documents "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALYN - 14 March 2022

" See above "

" Main problem was that I asked for a small car, but was given a large one. So it didn't fit in my parking space and had to be left on the road some way away, which was very inconvenient. The car itself, a VW T-ROC was a pain in the bum. It kept trying to stop me changing lanes by pushing back on the steering. It popped up messages that only stayed for seconds so you c couldn't read them. It also kept telling me to "stay in the middle of the lane", and also when to change gear - both of which must have been generated by a very simplistic algorithm when couldn't read the road 200 yards ahead. Not an ideal car for a hire car, when you don't have two hours to sit down and read thye manual before driving. Oh - and no hand brake - very worrying, as the automatic one did not always work. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GARY - 13 March 2022

" Overall the car got me to where I was going and back to the airport. "

" Only one serving at counter - slow service with only one person being served in front of myself. Car had several marks on it and needed a service. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by DAVID - 01 March 2022

" Good service overall. Drop off a little confusing. "

" Good service when picking up the vehicle. Nobody available at the return drop off point, unable to locate the key drop box in the airport so had to wait in queue to hand key in at the desk. A little stressful when you have a flight to make. Apart from that, good service. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by CARLO - 23 February 2022

" All positive "

" As usual, friendly and efficient. I was provided with a good car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PHILIP - 22 February 2022

" Pick-up of car took > 1 hour due to queue of people and a lot of form filling, in spite of having booked and paid for the car ahead of time. "

" Good car with the winter tyres I wanted for driving into the Alps. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KAVI - 05 January 2022

" Kindly people from paper work to car drop all the work took less than twenty minutes Thanks again "

" Very easy to find your office and friendly service, with a lot of explanation "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by LUCAS - 05 January 2022

" I've been using AutoEurope for years. Good search engine, good prices, good options on insurances, super easy to make changes. And always on the other end of the phone when needed "

" I've used many times Sicily by car, and so far I was never let down. New good cars . "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DAVID JOHN - 26 November 2021

" Easy and quick transaction "

" Easy pick up from Airport "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by KOLA ALEX - 09 November 2021

" My experience was a positive one. Well done. "

" I like all the processes. The drop-off and the picked-up of the vehicle. The staffs were friendly and helpful too. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by YUSUKE - 04 November 2021

" clean car and efficient service "

" all positive "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KEVIN - 28 September 2021

" Car hire without the hassle, no problems, just efficient service "

" Car hire without the hassle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by NIGEL - 19 September 2021

" We had a good experience with no problem at all "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by GRAHAM - 18 October 2020

" Very good service on all parts of the booking pickup and drop off. "

" Excellent very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MAURICE - 16 October 2020

" Cheerfull staff. Was upgraded to a larger car. Good experience "

" Very good service. Polite and friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GARY - 07 October 2020

" As above "

" Everything very good but no one there to inspect car before leaving, had to drop keys off at the desk inside the airport. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NEAL - 28 September 2020

" See above - exceptional. "

" Overall, excellent. The guy at the counter was particularly helpful and good. Brilliant. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KEVIN - 21 September 2020

" As always excellent service provided but prices have risen significantly since Covid 19 crisis. "

" Excellent service provided. Good car, good service with friendly efficient staff. On the down side prices have risen significantly since the Covid 19 crisis. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DANIELA - 07 September 2020

" Another fantastic experience with autoeurope / centauro. I can't recommend centauro enough - fast transfers from the airport, the best prices and no pushy sales people trying to rip you off with insurance. Great service "

" Another fantastic experience with autoeurope / centauro "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by FRANCIS - 31 July 2020

" Overall , this was one of my best car hire experiences. The booking process was easy with clear pricing. The car was clean and well prepared for the rental. Pick up and drop off was straightforward. The staff at Europcar were pleasant and efficient. "

" The young lady at the desk was very friendly, polite and efficient. She arranged for us to pick the car up earlier and drop off earlier. The car was clean, undamaged, apart from one minor scrape on the front wing which was recorded. The drop-off was fast and efficient, with the final invoice emailed shortly afterwards. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NIGEL - 23 July 2020

" I always recommend yr company to others as to me it gives the best deals on what ever car you are looking for and give many alternative company's to choose from. "

" Very helpful staff that spoke English very well. All in all a great experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JABBAR - 06 July 2020

" Great company and low prices "

" Great company to rent low cost cars "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by GRAHAM - 11 March 2020

" Competitive fees and pickup and the drop off was handled very professionally and courteously. "

" The car was very clean. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by OLIVER - 08 February 2020

" Very quick pick up. Couldn't work out how the lights work & the man came over immediately to show us. The whole thing was perfect "

" Everything went very smoothly. No problems at all "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MIHAI - 06 January 2020

" speedy service! definitely will use again! "

" speedy service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by FRANCESCO - 28 November 2019

" Definitely will recommend. "

" All went very smoothly. Great car, think it was an upgrade. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JAWAD AWAN - 19 November 2019

" very very good "

" Very Good although the car I Booked I didn't get it but advisor helped me a lot to solve the problem Thank you "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SIMON - 14 November 2019

" Had issues with rentals in the past but auto Europe are genuine deal and hertz of course are great. Very smooth. "

" Fantastic service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANTHONY LESLIE - 12 November 2019

" We are regular travellers to Bergamo airport for 13 years and have always used Auto Europe when booking / selecting our car hire company. The service of Auto Europe is consistently excellent. "

" Although we are regular travellers to Bergamo airport for 13 years , we have never booked Sicily By Car before. The overall experience from picking up and returning the car was impeccable. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NEAL - 11 October 2019

" I will definitely use Europcar again "

" Excellent and very fast processing at the counter. Much better than others "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GIUSEPPE - 09 October 2019

" Good, efficient service. Very convenient car collection and return "

" All went well "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by EVELYN - 28 September 2019

" My visit to the office was quick and efficient and more importantly Locauto have never tried to "hard sell" extra insurance to me. "

" Lovely friendly and courteous staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by BALAZS - 27 September 2019

" easy booking process "

" It was quite difficult to find the drop off point at Bergamo Airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by TARIQ - 25 September 2019

" Great. Good value, efficient and professional staff and no issues. Presumably, the test is when something goes wrong and how well the company handles it. For me the pick up and drop of are important and it all went smoothly. "

" The whole experience was good and professional. The car was very reliable and easy to drive. The only slight negative was that it was heavily scratched and dented from previous use. Otherwise a great hire. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by MIHAIL - 17 September 2019

" Easy to book, clear and transparent conditions (car insurance, reservation, etc), no complications and surprises. "

" Locauto was great, no complication, straight forward process, very transparent with the rental process and the conditions. Office at the airport, cars on 2 minutes walking distance car park. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 15 September 2019

" Excellent service along with excellent pricing, would highly recommend "

" Very good very efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARTIN - 04 September 2019

" Great value for money. "

" Great experience, made things really quick and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by EVELYN - 27 August 2019

" I have used Sicily by Car numerous times and have only positive experiences with them. Very good. "

" Efficient service, pleasant staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALAN - 25 August 2019

" All went well. "

" All good, no problems. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PARMINDER - 14 August 2019

" The car was in perfect conditions and it was easy to book the car as well. "

" Very easy and quick "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STEPHEN - 04 August 2019

" A smooth and efficient process, that is much simpler and quicker than the dealers at Bergamo Airport "

" A smooth process with a nearly new Fiat 500L at my disposal. Simple return process with some one actually there at the returns yard. As someone who regularly uses the on onsite hire companies at Bergamo airport I will be using Centuaro again as they are cheaper pleasanter and it's a far smother process than any of the hire companies onsite at Bergamo Airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KAREN - 29 July 2019

" Excellent service "

" Very helpful and friendly staff in Bergamo airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by WILLIAM JAMES - 26 July 2019

" Very good service. Quick and efficient "

" Very straightforward "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by JOHN - 09 July 2019

" Really helpful and friendly, manythanks "

" The vehicle you supplied was really good condition, nice to drive, very friendly staff. No surprises brilliant, many thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JAMES - 04 July 2019

" Good service, reliable car. Would happily use again! "

" Car pick up took a little longer than expected (the customer in front seemed to have a problem), but other than that great service! "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by LUKE - 12 June 2019

" Quick and efficient "

" Quick and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MOAIZAM RAZA - 05 June 2019

" Good experience "

" Nice visit "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARK - 29 May 2019

" Easy to find, polite staff. "

" Excellent service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by IRTIZA UL HAQ - 15 May 2019

" The service is excellent. And car is good "

" The service is excellent and car is new and good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by EVELYN - 26 February 2019

" The experience overall was very good but down side was we had to queue for an hour. "

" The staff were friendly with NO HARD SELL EXTRA INSURANCE as I've experienced with other companies. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JEFF - 15 February 2019

" not brand new cars, but good standard... "

" good overall experience...quick pick up and drop off...good clean car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 20 January 2019

" Auto Europe always provide a good price with good service "

" This is the second time we have hired a car from Sicily by Car and both times the cars have been dirty inside and outside, this time empty water bottles were left inside and it looked as if the interior hadn't been vacuumed for weeks! The windscreen washer bottle was also empty and we had to fill it ourselves. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by DOMENICO - 11 January 2019

" very happy all round "

" very happy all round "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by MEIR - 09 January 2019

" excelent "

" excelent - the only comment is that the representative should explain a little more about the car options / media screen etc'..... "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by JUSTIN - 08 January 2019

" Quick and easy website, very clear comparisions and good aftersales service. "

" An excellent car, good value and staff at pick-up/drop-off were really helpful without being aggressive on all of the extras which is so common nowadays. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DAVID - 01 January 2019

" Always had good service from you "

" Very pleased with the service. The only problem we had was our own fault. We did not arrive by plane but by bus from Milan Centrale so they didn't know when to expect us without a flight no. We realised the issue and phoned them and they came straight away "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by HOWARD - 25 November 2018

" All OK "

" Vehicle in poor condition but cheap "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by GRAHAM - 23 November 2018

" Very pleasing in all departments. "

" Very good all round. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by RAVINDER - 19 November 2018

" Very good "

" Very good service waiting time only 10-15mintes "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by FRANCESCO - 10 November 2018

" Easy to use, efficient with enquiries, good prices. "

" Had to use a shuttle bus which was not indicated on application. Pick up at Bergamo was not adequately signed and long wait for bus. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DEBORAH - 04 November 2018

" Pleasant and friendly staff. Both parts of rental excellent from collecting car and dropping off "

" Excellent friendly and professional service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MALCOLM - 08 October 2018

" Everything ran smoothly and the staff were excellent "

" Everything ran smoothly and the staff were excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 06 October 2018

" Good service from both Auto Europe and Interrent. They are my preferred choice when I look to car hire and recommend to friends. "

" Car had not been cleaned prior to pick up. Not a major issue but just to mention. Also some damage had not been noted on the paperwork (advised that the car had no damage) and fuel was 7/8 full, not full as per the papaerworj. Advised Interrent staff at point of pickup who quickly amended the paperwork to reflect. I have always had good service from Auto Europe and Interrent on terrent on various car rentals in different countries and continue to kook for them as my preferred choice. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by HELEN - 28 September 2018

" Good overall experience "

" Very good value for money. Low amount blocked on credit card. Good price for additional driver. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MITCHELL - 25 September 2018

" Had to wait about 30 mins to pick up the keys but it wasn't a problem on this occasion. "

" Everything fine. Will use again. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by SURINDER - 31 August 2018

" good "

" ok "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by JAN - 30 August 2018

" Smooth experience "

" Smooth experience "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STEPHEN - 03 August 2018

" generally v.good "

" generally v.good. drop-off was efficient "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by CINDY - 02 August 2018

" Great pricing and easy to book "

" Reasonable prices, suitable car, efficient collection and drop off. Would use again. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by ARBER - 18 July 2018

" great experience. All was good "

" great experience. All was good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALMAS - 17 July 2018

" Generally fine. "

" Generally fine, a bit of wait collecting and returning the vehicle. Also the vehicle wasn't exactly completly clean when collected. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by CAROLE - 27 June 2018

" Have used Auto Europe for many years and always been happy with service. "

" Only downside was long wait for shuttle service and distance to parking area. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PAUL - 22 June 2018

" All good no issues "

" All good quick efficient and actually on the airport- Bergamo "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MAURICE - 22 June 2015

" It was easy to find the car I wanted at a good price. Easy website - no messing about "

" The office reception was fine as such but the handover and preparation of the car was most unsatisfactory. When we arrived at the parking lot a man handed over the keys and pointed a the vehicle. by the time we had loaded our luggage he had gone and his booth was locked up. There was no inspection of the vehicle; no instruction on its use and controls and frankly the car was dirty - it had not been washed and there was the litter of the previous user in it. The 12volt outlet did not work and I had to by a battery booster for my satnav and the control for the aircon was not adequately indicated. This should have been shown to us as it meant we had no use of the aircon for the duration of the hire 15 days. Very poor service. Avoid using. "

BERGAMO, IT - Reviewed by BRIAN - 16 April 2015

" needed to update the form showing scratches.But this was done promptly.Car very good,and very good price "

" see above..hertz managed everything on behalf of firefly "

BERGAMO, IT - Reviewed by GUY - 18 March 2015

" Easy enough to find the car & deal we wanted. Important to have reputable suppliers "

" On-airport pick-up essential. Fast service and great vehicle at a good price. Only negative was empty washer bottle. Overall, very happy though. "

BERGAMO, IT - Reviewed by KOLA ALEX - 12 March 2015

" The service was excellent. "

" The staff were good. "

BERGAMO, IT - Reviewed by GORDON - 10 March 2015

" I use auto Europe all of the time and find it a fantastic service and great value "

" The car that is was given was filthy. It was by no means the equivalent to golf in terms of quality or drive, they wanted to charge me more than the cost of the rental in additional insurance and told me if I was taking the car to the mountains I would need to fill it with anti freeze. I would not recommend smile . "

BERGAMO, IT - Reviewed by GRAHAM - 23 February 2015

" When I needed to change the pick-up time, I was able to phone and do this very easily. Your telephone lady was very efficient. Well done "

" Great rates for older Hertz cars. Will use again. "

BERGAMO, IT - Reviewed by ROSEMARY - 07 February 2015

" No problems. I have been using Auto Europe for a nimber of years. "

" I have used them before without problems. However my son used them and found their explanations to be unclear. "

BERGAMO, IT - Reviewed by ALISON - 02 February 2015

" Not quite sure that all is completed. I had a text saying that I'd bee getting an email statement the next day-- haven't had it yet! Otherwise, very good "

" Wasn't clear that car would be reached via (slow) shuttle bus Understood from preliminary info that extra driver(s) could be added by the day but had to sign up for entire rental. Car fine! Expected email to settle account not yet received "

BERGAMO, IT - Reviewed by ALBERTO - 09 January 2015

" Very efficient "

" It changed car at the last minute...! "

BERGAMO, IT - Reviewed by BENJAMIN - 05 January 2015

" Very easy to use. Prompt responses to my queries. "

" Great customer service. Car was a bit bashed up, but overall a good experience "

BERGAMO, IT - Reviewed by IAN - 09 November 2014

" Very good experience on the whole, but I feel that you should warn your customers that Firefly will make an administration charge on the credit card used as security against damage, even when the car is returned in perfect condition. "

" Everything very good except for the imposition of an administration charge on my credit card, even though the car was returned in perfect condition. "

BERGAMO, IT - Reviewed by ROBERTO - 31 October 2014

" Superb "

" Good "

BERGAMO, IT - Reviewed by STANLEY - 27 October 2014

" Good "

" Firefly use older cars with a lot of miles on the clock and various pieces of damage to the vehicles bodywork, however the car was reliable and worked well "

BERGAMO, IT - Reviewed by STEFANO - 26 October 2014

" Ryanair flight diverted from Pisa to Bergamo, Auto Europe altered booking without problem for a small fee. Happy. "

" Was quite worried about Firefly after reading many negative comments, but staff at Bergamo airport very helpful and even upgraded us for free. Cars were a little beat-up though. "

BERGAMO, IT - Reviewed by NICHOLA - 14 October 2014

" All round great service. Made 2 phone calls, initially to book or discuss - this person was really nice. The second call was dealt with a little abruptly by the member of Auto Europe. All went well with the booking. "

" You need more staff in the airport. The wait to get our car was very long over an hour.This was mainly due to customers in the queue before us having difficulties for one reason or another. Possibly need a complaints staff member who can deal with issues that arise rather than only have 2 staff to serve and deal with problems. "

BERGAMO, IT - Reviewed by PHILIP - 01 October 2014

" This is our third time using auto europe and wouldn't use anyone else now. Very simple, efficient and easy. "

" Exactly the service we expected. The car was as expected. We were even offered a larger car at no extra cost. But as we were going into the italian hillside, we declined the offer. The fiat 500 was ideal for our needs. We never broke down or had any issues, so cannot comment on other aspects. All in all, a great addition to our holiday. Thank you firefly "

BERGAMO, IT - Reviewed by ANNA - 01 October 2014

" good "

" airport personnel did not mention where to fill up so ended up having to pay extra petrol surcharge "

BERGAMO, IT - Reviewed by KATHRYN - 29 September 2014

" Simple affordable and most importantly very clear as to what was and wasn't included "

" Super service! Friendly staff and spoke excellent English. "

BERGAMO, IT - Reviewed by PAUL - 26 September 2014

" Everything was fine with the vehicle. There was a queue when we dropped the keys back and they emailed the invoice before we had landed back home. "

BERGAMO, IT - Reviewed by CARLO - 25 September 2014

" after waiting 10 minutes to be seen by person in autoeurop office airport was then redirected to the firefly office. need to make it clearer on paperwork where to collect the car "

" service/personnel good but car substandard quite old and shabby exterior and well worn footwells. Obviously the fag end of the hertz range. Probably better to pay a bit more and get a nicer car "

BERGAMO, IT - Reviewed by RICHARD - 23 September 2014

" All good, best prices on net. "

" Car very good, but dirty inside, sweet papers etc. Had to pick up strange car in dark at compound with no one to explain workings. Had to get an Avis guy to explain how to start it and how to release brake. Car was new Citreon Picasso. "

BERGAMO, IT - Reviewed by ALASTAIR - 18 September 2014

" No problems at all happy with the service. "

" Generally very happy with the service. I would add that as we arrived late (11pm) there was just a guy on the service desk (not in the car park like when we dropped off) - i had to trust him when he said the vehicle was almost new and had no scratches. Experience told me this was not wise to accept,but i did as was tired and it was late. And to my shock and horror in the morning i noticed a nasty mark on the rear bumper. Fortunately this was not picked up on drop off. Apart from that a very nice little VW Polo with only 11k Kms on the clock. Recommended. "

BERGAMO, IT - Reviewed by PETER - 05 September 2014

" Very welcoming personal and the lady on the desk was extremely helpful "

" Very satisfied thank you "

BERGAMO, IT - Reviewed by DANIEL - 19 August 2014

" This was my first time renting a car and the whole process was easy and straightforward. Very easy website with clear instructions. "

" Collection was the only little hiccup as the documents were in Italian and not replicated in English. This delayed us while we talked to the staff who also didn't speak English. "

BERGAMO, IT - Reviewed by STEFANO / STEVEN - 18 August 2014

" Very easy to book. Fair pricing. "

" Hire car provided was the one advertised which was good as we needed lots of boot space. Sat Nav was on the car even though it wasn't requested. This was useful on a couple of occasions. My negative comments are that when collecting the car we had to queue for approx 1 hour with 2 tired children because there was only one Maggiore representative working. Apparently his colleague was sick. The representative who served us was however very polite and helpful. When we finally went to the collection point we had to wait even further, approx 20 minutes, as our car was blocked in by several other cars, a van and a transporter unloading new cars. Although the car should have been full of fuel it was only about 3/4 full so it was returned 3/4 full. "

BERGAMO, IT - Reviewed by DAVID - 07 August 2014

" We had a problem as the Firefly company had apparently changed hands and our voucher had the wrong code. It took some time to sort out what the problem was. Eventually Hertz sorted it after a phone call to the UK I think and after that we were very satisfied but we missed our dinner reservation "

" See above "

BERGAMO, IT - Reviewed by MICHAEL - 18 July 2014

" All very Good / very efficient "

" Good value for money - would use again "

BERGAMO, IT - Reviewed by ARTUR - 25 April 2014

" Honest price for 9 days of hire 9 seater! "

" Just small funny situation on pick up..I was at desk on 4:30pm - not so busy at reception, maybe just 1 person in queue (car booked to pick up on 5pm) - and reception guy bring me back my documents and keep me waiting till 5pm.. Italaian style :-) "

BERGAMO, IT - Reviewed by LINDA - 15 April 2014

" Very good service would use again "

" Maybe have more staff on duty as we had to wait 15 minutes queuing "

BERGAMO, IT - Reviewed by MARTIN - 15 April 2014

" Easy - I just turned up at hire car desk with my voucher and everything went as planned. "

" Had to wait 10min for a car but was served first when they arrived, as promised, and got a free upgrade. "

BERGAMO, IT - Reviewed by SPARTACO - 10 March 2014

" i very often hire a car to Italy,i found Auto Europe have the best price most of the time and very important no hidden fees at time of collection at destination. Very good. "

BERGAMO, IT - Reviewed by ASHLEY - 22 February 2014

" The website was very easy to use and understand . "

" The car was a bit damaged/battered , but was adequate for the journey. We were supplied with snow chains which was very good . "

BERGAMO, IT - Reviewed by MARK - 17 January 2014

" My company has used Auto Europe for several years and never had any problems ! "

" I ordered an Audi A5 Sportback ! However, I ended up with A Volvo S60 ! "

BERGAMO, IT - Reviewed by JOY ZHI-EN - 18 December 2013

" Really good. We got what we asked and paid for at firefly. "

" I was worried because so mmy people complained but they were really helpful and helped us save money! It was definitely more expensive but we knew that because we had read all the fine details. Make sure you READ everything so you don't surprise yourself! Only thing was finding the carpark when returning the car was incredibly hard! We had to drive around for half an hour with very poor instructions and signage. "

BERGAMO, IT - Reviewed by CHRISTOPHER - 04 November 2013

" Having been charged half what Avis and Hertz were quoting, I was pleasantly surprised at the high quality of the car and the efficiency of the pickup/dropoff arrangements. All excellent, nothing could have been improved. "

" Having been charged half what Avis and Hertz were quoting, I was pleasantly surprised at the high quality of the car and the efficiency of the pickup/dropoff arrangements. All excellent, nothing could have been improved. "

BERGAMO, IT - Reviewed by ANTHONY - 27 October 2013

" Excellent communication at Bergamo airport. Transfer from arrival to car location also very good. A good standard of car upgrade albeit there were some superficial body scrapes on the vehicle. Overall the condition was good with a clean interior. "

" Staff communication was polite, thorough and extremely helpful "

BERGAMO, IT - Reviewed by STUART - 20 July 2013

" The booking process was fairly efficient and straightforward but the overall experience was let down by the rental supplier. "

" I understand that Firefly vehicles are ex Hertz rental vehicles, and that as such are going to be older and higher mileage. This does not however excuse Firefly for supplying poorly maintained vehicles in bad condition. Previous FF vehicle we had in April had to be refused because of filthy (interior), badly scratched condition and suspicious noise from engine. Our latest rental vehicle was slightly better although the steering was heavy, and upon checking the tyre pressures I discovered that all 4 tyres were less than half the recommended pressure!! (1 bar or less) which is a serious safety concern. Also on both occasions there were long waits in queue to check in/out due to insufficient staffing. Firefly need a good safety audit. "

BERGAMO, IT - Reviewed by GLYN - 25 June 2013

" Easy to book, good price, efficient service. "

" Good service,no delays when collecting or returning car. No problems. "

BERGAMO, IT - Reviewed by STEPHEN - 09 June 2013

" the car was parked at a near by carpark and no one could be found in the airport to advise where to meet a company representative to get to the car collection point Gold Star dont have a office on site "

" Car and staff when I found them where very helpful and provided me with a very nice new quality car "

BERGAMO, IT - Reviewed by NEIL - 26 March 2013

" Excellent service, no problems at all. "

" Friendly & helpful staff. Good service. Effortless collection. "

BERGAMO, IT - Reviewed by ANDREW - 20 February 2013

" Took us a while to find the Advantage kiosk outside the terminal building, could have done wit knowing beforehand that it wasn't in the building with the other car rental companies "

" Long queue for getting the keys. Also a long wait for the courtesy bus. We would have walked to the car if we had known that it would take as long. Return of the car was trouble free and the courtesy bus was quick. Could have done with knowing nearest petrol station to the airport. "

BERGAMO, IT - Reviewed by STEPHEN - 05 February 2013

" very positive. quick and efficient service. "

" very positive. quick and efficient service. "

BERGAMO, IT - Reviewed by AIJA - 28 January 2013

" All was correct. No problems. Thanks. "

" We used the car rental services first time. Got a brand new, unused car. We were quite worried, but everything ended well. Seeing as drivers who released parking places in Italy and France, everything could end up differently. But we ourselves were very carefully. We will definitely use Europcar services in the future. "

BERGAMO, IT - Reviewed by SHAUN - 21 January 2013

" I had to point out damage on the car to one of your employees because it was not mentioned on the documentation. "

BERGAMO, IT - Reviewed by CHARLES - 14 January 2013

" Everythibg went as planned with the pick up of the hire car. The car was iin good condition and clean. "

BERGAMO, IT - Reviewed by MICHAEL - 04 January 2013

" if you continue to provide a full tank of fuel to be returned empty I feel this will affect your opportunity to secure future customers returning It is only economical if the mileage will be high and I am sure that most people will not be doing enough mileage to empty the tank we have enough to watch out for with baggage allowance and online check in costs....... "

" fast and fully staffed unlike your competiters "