AUTO EUROPE BERGEN, NORWAY Car Rental Reviews

BERGEN, NO - Reviewed by MARK - 11 September 2025

" Best experience AND value. "

" More Tesla's please eg model 3 .. the easy charging without using app's or cards "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by NICOLA - 22 August 2025

" NO REFUND YET. 2weeks after drop off - no contact at all! Not even an email. "

" Why no refund yet? I paid £300 and have heard nothing in 2 weeks! TERRIBLE CUSTOMER SERVICE "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by PATRICK - 20 June 2025

" Easy to book "

" The wait at the counter was a little long as there was only one person "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BERGEN, NO - Reviewed by CAMERON - 13 May 2025

" efficient "

" Simple and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by MICHAEL - 15 November 2024

" . "

" Good overall experience "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by BRIAN - 30 September 2024

" All went well "

" Car was fine, a basic instructions of the controls in English would be useful in what the alarms were for, once we had a crash alarm, but could not see why! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by RODNEY - 26 September 2024

" I enjoy using Auto Europe. "

" I always enjoy using Hertz. They are professional and honest. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by JULIAN - 27 August 2024

" All went smoothly. Good all round. "

" It was a bit difficult to find the Thrifty kiosk in Bergen until finally realising that it was actually Hertz who were covering the booking on behalf of Thrifty. This wasn't clear in the booking. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by RICHARD - 26 August 2024

" As in 3 above. "

" The estate car was generally in good condition although it was missing its tourneau cover. The staff were friendly and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGEN, NO - Reviewed by JAMES - 20 August 2024

" I have rented through auto Europe before and will do again. I find the process to be the most competitive and the experience in-country has, so far, been very good "

" Pick up was very efficient but it wasn't totally clear that there was no Thrifty desk at Bergen airport and you had to go to the Hertz desk. Otherwise, pick-up was much faster than I've experienced previously although there was no introduction to EV charging in Norway and I was left to discover the correct apps and charge locations myself. Drop off equally easy. I did have an issue with the car boot leaking quite significantly for which the customer service representative was very apologetic but no compensation was offered "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGEN, NO - Reviewed by SARAH - 18 August 2024

" The Autoeurope customer service person was unable to do anything to help us and said we could only raise an issue when we returned the car. Really poor service "

" We were given a totally different car from the one we reserved and paid for. A lower class car of a different fuel type despite booking and reservation made in March 2024 "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BERGEN, NO - Reviewed by ANDREW - 27 June 2024

" It was fine, though when I emailed with a query about the car hire I was given a Hertz 'phone number to contact myself. "

" This was a Thrifty rental, but the pick up point was in fact a Hertz self-service kiosk. This was very confusing and we walked around for a long time before checking on the internet and realising that Thrifty and Hertz are the same company. The car was badged as Hertz and I suggest that you make this clear on the pickup details - it would have saved us a lot of effort. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by ALASDAIR - 25 February 2024

" It was fine. "

" Could have done with snow chains "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGEN, NO - Reviewed by RICHARD - 02 October 2023

" Very happy with the overall booking with AE. "

" Slight delay with pickup on the automated machine with it needing to be reset. No information provided about current wear and tear but that was fine in the end. Was provided what I would consider an upgraded car which was great. However the car was set in the menu to Sport+ mode which until we found the setting (luckily quite quickly after setting off) resulted in an more difficult than expected driving experience for the first couple of hours. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by GAURAV - 13 May 2023

" Did not communicate the correct charges, paid almost double at the counter. Total rip-off. "

" These guys are a total cheat. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGEN, NO - Reviewed by RONY - 22 February 2023

" Easy, fast and very satisfied from start to finish. "

" Used Thrifty in Bergen, contacted them after the booking to arrange out of hours key service which they where happy to provide. New car provided, all very smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by MURALIDHARAN - 17 September 2022

" I have given the full details in my comments on Hertz against No 3. "

" I had done the early check in but had to wait for about 15 minutes to get the key. There was only one staff member and spent a long time with the customer. I was third in the que. I could get the key quite fast once she attended to me. She told me to take photos of the existing damages to the car. It was raining and was very difficult to see all the existing damages. I could take the photos of the obvious ones. Later on, I found that a mail was sent after the check in showing the existing damages which I could see only after the trip was completed. It would have been good to send me the existing damages earlier or she should have had a printout which I could verify and add any other damages observed. Anyway, since it was raining, it was difficult to observe all the damages thru the naked eye. I had the unfortunate incident of the wheels touching the kerb or something on the road while going to drop the car back. The location of hertz office was very bad, and the approach was thru the road getting repaired. It was dark and I think I touched the kerb or something which might have caused minor damages to the rims of the 2 wheels on the passenger sides front and back. In addition, they are also reporting of a dent on the driver side which I am not able to understand. It could be either an existing damage or some other car's door might have hit my car which I doubt very much. When I spoke to them, they mentioned that the excess will be charged separately for each of the damages. I am not sure if this is right. Once I get the details from Hertz, I will make the claim thru Auto Europe as I have taken a full protection. So the overall experience was not very good. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BERGEN, NO - Reviewed by LISA - 25 August 2022

" Easy to book, regular emails with key info too "

" It was not clear that Thrifty were part of Hertz so we were confused as to which desk to go to in the airport. Plus, parking via an app was not explained to us "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by ANDREW - 17 June 2022

" Very easy booking system with plenty of opportunity to amend your booking if needed. Competitive pricing too. "

" Very quick and efficient check in with just a quick check of my driver's licence and credit card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by JAMIE - 22 April 2022

" Fantastic, easy experience "

" Fantastic service, great car, easy pick up and collection at Bergen Airport, Norway. Staff friendly and helpful. Highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by RONY - 23 February 2022

" easy "

" Smooth experience from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by PETER - 08 August 2020

" Adding Europcar hidden charges if rental is for after 3pm or at weekends to quote, giving realistic price would have made for better experience. "

" Will not use Europcar in the future because of their bad practice of hidden after hours charges, which is impossible to not incur because of the short opening hours. Will not use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by WILLIAM - 17 March 2020

" easy to book, clear costs "

" very good staff, excellent car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by JEN - 24 February 2020

" I am awaiting a response from Hertz as I am not happy - I don't think Auto Europe are to blame - if you can help in this matter I would be very grateful. "

" I have been advised that there is damage to the car however I spoke to your representative whilst he was taking pictures of the car and he told me there were no issues whatsoever with the car and no additional damage. Had he said that there was I would have looked at the area in question but as he told me he was happy with the inspection there was no reason for me to check this. You cannot advise customers of one thing and then email out of the blue with something else. I was an hour only for check in so was not in a rush. I can categorically advise that I did not damage the car in any way at all. It is interesting to note that that the email with the confirmed marks on the car when I collected does conveniently not show this part of the car which begs me to question that this was there in advance. I would also like to complain about a couple of things relating to this rental. 1. On arrival at the collection I asked whether the team could check whether there were any road closures on the journey between Bergen and Geilo – I was advised that there were not – your member of staff apparently checking online. You can imagine my surprise therefore when I reached the snow gates past Eidfjord on the 7 and the road was closed. I was with a child in the middle of nowhere and couldn't reach my destination in the dark and stormy weather – this is NOT good customer service, cost me a lot of time and money (additional nights accommodation) and could have been so dangerous. 2. Secondly on departing Bergen I noticed a tyre pressure light – despite it already getting dark and with a long journey ahead I stopped and checked all the tyres. They were fine. This light remained on the whole hire – and I checked twice more before travelling back. When I got back to Bergen the same colleague who advised me that there were no issues with my car also said "of yes thats always on its when we put winter tyres on" again this is NOT acceptable level of customer service – 3 times I checked tyres and if only someone had advised that was a known fault light I wouldn't have needed to do that. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BERGEN, NO - Reviewed by KATIE - 30 August 2019

" Na "

" Worst company I've ever dealt with. They're completely put me off hiring a car in the future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by KEVIN - 20 August 2019

" Driving in Norway was an experience to remember. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by TOR - 15 August 2019

" See #3 above. Generally all good from booking on the web and payment etc, but the efficiency at pickup could have been better and the car and documents better/correctly prepared. "

" It took a long time at Bergen airport to get the car. Long line, not enough staff. The car was great, but had a number of scratches and some was not on the document which should have been prepared. The fuel tank was not full when I picked it up but the sheet did not say anything. I handed it back with a full tank but again, should have been better prepared by you guys. Everything else was as I would have expected. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGEN, NO - Reviewed by ANDREEA - 31 July 2019

" Good experience and a good car. Exceed my expectation. "

" Disappointed in the drop off experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by DARREN - 22 July 2019

" All good except the baby seat they provided was old and had very little padding. I complained but nothing was done about it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by DAVID - 29 June 2019

" OK "

" Good customer service, car engine a bit under powered "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGEN, NO - Reviewed by WALTER - 13 April 2019

" Excellent easy too use and no complications at Bergen Airport. Would use service again "

" Excellent easy too use and no complications at Bergen Airport. Would use service again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by GRZEGORZ - 06 January 2019

" Positive and seamless "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by NILESH - 28 September 2018

" Very enjoyable "

" Our flight was the last to arrive at 11.40 pm and the receptionist waited for us to ensure we got our car. So, so thoughtful. The car was absolutely brilliant. Many thanks. We will using your services again the next time we go abroad. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by ZARA - 30 August 2018

" Easy to book and change/cancel booking Competive rates Transparency on potential additional costs Accurate description of service and directions to rental desk/office Managed expectation "

" Professional and helpful Considerate and helpful Efficent and helpful Extra mile "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by MAUREEN - 06 August 2018

" Great company "

" We arrived just before closing (Our Fault - Didn't realise that Sundays was early closing). The staff member was very understanding and could have turned us away. We REALLY appreciate him staying open as we would have been in real trouble otherwise. EXCELLENT service Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by JAMES - 16 June 2015

" Very happy with the whole service. "

" Perfect price and service "

BERGEN, NO - Reviewed by MATT - 11 June 2015