AUTO EUROPE BERLIN, GERMANY Car Rental Reviews

BERLIN, DE - Reviewed by BRIAN - 25 August 2025

" generally a positive experience except for the above complaint. "

" When I returned the car, I expected it to be checked over for damage etc. and for a full fuel tank. I then expected a receipt to confirm all was ok before I left the airport. I was told I would receive an email to confirm this, which I still have not. I was not pleased to leave the car without some evidence that all was ok with the car. i specifically asked the rep who guided me into the parking space to check the car thoroughly, which he did, but still no confirmation of this. I find it very stressful to leave a car which I know is undamaged and has a full tank of fuel, to then return home and possibly be informed at a later date that there was something wrong/not enough fuel which I would be expected to pay for. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MICHAEL - 19 August 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DAVID - 19 June 2025

" Quick and efficient collection and return plus car upgraded "

" Quick and efficient collection and return plus car upgraded "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JOHN - 04 May 2025

" Alamo staff were very good, car was in great condition. Drop off personnel were miserable and tried to rush us. "

" Alamo people were very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANTHONY - 20 March 2025

" Everything worked and fine. "

" Everything worked and fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by ERIKA HEIDRUN - 24 January 2025

" Autoeurope is the best! Everything works! Easy accessible, prebookable, no problems with cancellations. Been using it for years and never had a problem. Thank you Autoeurope "

" good service, no complications "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ALEXANDER - 18 January 2025

" Accepted car back without damage - then took over €1000 from my card without warning for a very small chip on the windscreen. Terrible service. "

" Accepted car back without damage - then took over €1000 from my card without warning for a very small chip on the windscreen. Terrible service. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BERLIN, DE - Reviewed by ELI - 29 December 2024

" The service was bad, very bad. I have the impression that because they saw that I had an Israeli passport, they treated me very, very badly Moreover, as soon as they saw that I was coming through an Auto Europe agent, they didn't like it. They kept me at the counter for at least three hours, doing everything they could to squeeze more money out of me. This has never happened to me. Please take this seriously "

" The service was bad, very bad. I have the impression that because they saw that I had an Israeli passport, they treated me very, very badly Moreover, as soon as they saw that I was coming through an Auto Europe agent, they didn't like it. They kept me at the counter for at least three hours, doing everything they could to squeeze more money out of me. This has never happened to me. Please take this seriously "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by ERIKA HEIDRUN - 08 November 2024

" Autoeurope is my favourite company, always helpful and easy. "

" very nice and helpful person at the desk. uneventful quick return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SVEN - 28 August 2024

" Would not accept my credit card without a Pin. I never had or needed a PIN for this card in 20 years. Instead was offered to book as a walk-in customer at more than 167% the price, using my debit card for the deposit. Feel ripped off. "

" Would not accept my credit card without a Pin. I never had or needed a PIN for this card in 20 years. Instead was offered to book as a walk-in customer at more than 167% the price, using my debit card for the deposit. Feel ripped off. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by DAYLE - 26 August 2024

" We were very happy with the car and once we found the drop-off location, the process of returning the car was straightforward. "

" Having made the booking some months in advance, and based our plans on the ability to drive from Germany to Poland, we were worried when the agent told us that I was unable to drive without an international driver's licence. This was eventually resolved, and after that, the agent was very helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by FRANK - 22 August 2024

" Friendly, professional and with courtesy. "

" Friendly, professional and with courtesy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANDREA - 17 August 2024

" great service. all ran smoothly "

" great service in Berlin, good car, conveniently at airport , quick and efficient check in and drop off. thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by RUSSELL - 07 August 2024

" I explicitly asked to not take the insurance but instead put the excess on my credit card. It appears that the agent charged me insurance anyway. Plus some other charges which were not itemised nor requested. No idea what my charges were for. No response on email, chat or call centre. I was given a hybrid model with no details from the company on how to refuel and being a 2024 model no information online either. Had to return without a full fuel tank which (I can only guess as no details sent) incurred further charges. Again, no correspondence or breakdown of charges. Have somehow paid over 300 euros for 3 days of a compact. Awful experience won't use you again. "

" Totally disorganised. I had no idea what my charges were and no one has responded despite me emailing, using the chat service and calling and speaking with a customer agent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by ANTON - 26 June 2024

" . "

" Quite expensive rental. Two of the seats had stains on them. Otherwise, all was good. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by IBRAHIM - 17 June 2024

" Hi I picked up my rental car from Berlin Airport and was my Worst experience ever had, The lady what was serving us she was very Racist with us I think she have a problem with people from Arabic country's, I arrived in the airport around 10pm with 2 kids and my wife she have a cancer, And to have a key for a car is been more than 1 hour and half to get the key because she said I'm not sure if your driving licence is original or fake, I told her if I'm coming to do something un legal you think I'll come with 2 kids? And she said she was worry because she can see I'm originally from Arabic country and I have a Italian passport and I have English driving licence because I live in England so she wasn't happy with this mix , I told her how I can I approve for you more than to have Italian ID and Italian passport and English driving licence, she asked for a resident card I told her for European citizenship in England we don't get resident card we just apply online and then we receive everything online by email she asked to show her, after I show her the email from the English government she said is no any stamp on that email so may be is fake, I asked to speak with any manager she said I'm super supervisor here, And all that time my kids was crying because was late time so need to go to bed, then she asked me for more approval documents, then I show her 2 more things and finally she gives me the keys, to be honest I'm always traveling and always renting cars from everywhere never had bad experience like that before. Thank you "

" Hi I picked up my rental car from Berlin Airport and was my Worst experience ever had, The lady what was serving us she was very Racist with us I think she have a problem with people from Arabic country's, I arrived in the airport around 10pm with 2 kids and my wife she have a cancer, And to have a key for a car is been more than 1 hour and half to get the key because she said I'm not sure if your driving licence is original or fake, I told her if I'm coming to do something un legal you think I'll come with 2 kids? And she said she was worry because she can see I'm originally from Arabic country and I have a Italian passport and I have English driving licence because I live in England so she wasn't happy with this mix , I told her how I can I approve for you more than to have Italian ID and Italian passport and English driving licence, she asked for a resident card I told her for European citizenship in England we don't get resident card we just apply online and then we receive everything online by email she asked to show her, after I show her the email from the English government she said is no any stamp on that email so may be is fake, I asked to speak with any manager she said I'm super supervisor here, And all that time my kids was crying because was late time so need to go to bed, then she asked me for more approval documents, then I show her 2 more things and finally she gives me the keys, to be honest I'm always traveling and always renting cars from everywhere never had bad experience like that before. Thank you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by CHRISTIAN - 13 June 2024

" Ok "

" Shit service, car nit Road worthy, dangerous to drive the car. Ignorant und disrespectful staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by RICHARD - 04 June 2024

" The car was very good as was the price of the hire. Would definitely use again "

" Picked up the car earlier than we had booked it. Staff were very good. Had a problem with the sat-nav but one of the staff quickly sorted it and got us on our way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ERIKA HEIDRUN - 02 June 2024

" Autoeurope provides a reliable wonderful service. I like that they are easily available over the phone and answer any questions instantly. I am extremely pleased with their service. Never had a problem getting a great car. "

" Hertz knew about my booking and provided my with a car according my request. They provide a friendly professional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ELI - 02 June 2024

" very good "

" very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JOHN - 20 May 2024

" all ok "

" There was a big queue when we collected the car, but the staff were very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by CHRISTIAN - 11 February 2024

" All good "

" Not sure I'd ever want a jeep again worst car for me personally "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by GRIGORIOS - 02 January 2024

" Easy booking experience and no issues with the rental. "

" All went well and car was better than expected. Would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by GRAEME - 24 December 2023

" Staff were useless, left us stranded in a foreign airport. Had to rent from another company when we landed. Utter joke. "

" Staff closed and left us stranded despite multiple attempts to contact them before our flight. Auto Europe were useless and also did nothing to help. Would NOT recommend to anyone! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by CHRISTIAN - 14 December 2023

" All pretty good "

" Everything went well I felt car was a bit basic but fine. Not sure if. T Roc is close to a quashai but it's learning I guess "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by BETTINA - 06 December 2023

" I have forgotten my fathers death certificate in the glove compartment in the hire car. Getting hold of somebody at BER airport is difficult esp as all the numbers on the confirmation document are re-routed to a central point. I had to call three times before I ended up talking to somebody at BER. Even then the dispatch team did not pick up and I am none the wiser. I have e-mailed Mr Boltze and he came back within a couple of hours telling me that the car is re-hired and will not be back until the 28 December. I am hoping that the grey folder with the original death certificates is still in the car and that the team who takes the car in will check and pass on to the team upstairs as I am back in January. Let's hope. This would be excellent customer care if I get this back. "

" Mr Boltze was, as always, very friendly and helpful. It is such a pleasure walking into the collection office at BER office. All the staff are lovely. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SCOTT - 02 October 2023

" This depends on how you react to my quite valid criticism of corporate greed. "

" So I was told that I needed insurance when I picked up the car, or else each incident would have an excess of E1250. I asked how much the insurance was for a week and was told E360 - this was MORE than it was to hire the car. Basically, it's quite criminal of Hertz to panic a client into buying very overpriced insurance by setting a huge excess. You are meant to be helping clients, not making their holiday worse. ALSO, I was told that if I didn't fill up the car, it would cost me E750 to fill it from empty. Again, this is criminal behaviour. I drove around looking for petrol, then missed my plane, which cost me E600. And I have been asked to pay for E120 of petrol. All the behaviour of Hertz did was stress me out. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by ASHLEY - 30 September 2023

" As above "

" All good. No problems. Good deal! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MATTHEW - 07 September 2023

" Overall very happy "

" Delay waiting for the vehicle as could not find the booster seat that had been reserved and had to wait in a queue of 6 cars with no one telling you what was happening when returning "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SEBASTIAN - 30 July 2023

" good value for money, "

" nice, easy, friendly, good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by DAVID - 01 July 2023

" - collection went smoothly. Polite counter staff. - handover location at BER airport was not obvious, and is NOT signposted clearly at the airport. Suggest precise location ('Mietwagon center' Parkhaus P2) provided to all customers. "

" - various defects identified at collection were not known to counter staff until we spotted them. - fuel 3/4 full at collection; makes it difficult to return at same level! Should be full/full policy! - no reply from local branch when I called them to report pre-existing minor windscreen damage shortly after we set off. Did not reurn my call as promised. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by SIMON - 28 June 2023

" Condition of hire cars at Berlin airport is always excellent and the entire rental experience well thought through even to drop off "

" Smooth and well explained handover at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ELIZABETH - 13 March 2023

" Separate from the deposit, Enterprises took a payment of euros 250 from my card in case we didn't return the car with a full tank of fuel. This shows on my card statement as £ 229.80. We returned the car with a full tank of fuel but only £215 has been credited back to my card. So this has cost me £14.80 which is unreasonable. Why do they need to take an actual payment when they have taken a deposit block on the card "

" Separate from the deposit, Enterprises took a payment of euros 250 from my card in case we didn't return the car with a full tank of fuel. This shows on my card statement as £ 229.80. We returned the car with a full tank of fuel but only £215 has been credited back to my card. So this has cost me £14.80 which is unreasonable. Why do they need to take an actual payment when they have taken a deposit block on the card "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by ALAN - 27 November 2022

" I had known there was damage to the car, I would have taken my own photos for record. Where I picked up the car was dimly lit and the damage was not evident. I check the obvious damage on the allows, which were and remained defect free. The damage claimed is against scratches to the bumper in the loading area to the boot. I loaded my small suitcase (10.6 kgs) into the boot horizontally due to low level of parcel shelf. At no time did I unload the case vertically, which would have been alinged to marks identified by the returning receiving person. I mention that I had not damage the areas marked and he advised that I would not have to pay for the damage. He proceeded to mark 2 lines perpendicular to the bumper on the top face of the bumper "

" On hire of the vehicle, the evident damages to the car were not pre-warned to me at the desk. The details of the damage were listed on the agreement, which arrived by email much later. On return of the vehicle it has been claimed that damage "not detailed enough" in the text has suffered further damage by myself during hire. I have contested this however the website was down and email correspondence undertaken. 1 day later no acknowledgement of my email. If Auto Europe can help resolve this issue with SIXT, then obviously a higher score would be achieved. This would demonstrate true customer care and service "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by JORGE RAUL - 15 October 2022

" Auto-Europe UK and Avis Excellent team, Thanks a lot "

" Kind and helpful staff, car excellent. Congratulations "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ODED - 18 September 2022

" Bb "

" Car with very low fuel. Not very clear how and where to return the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by KRISTIN - 06 September 2022

" Overall happy with the process "

" Drop off was a little confusing with little interaction or feedback from the collecting employee - it was difficult to know if he was official and if there was anything else I needed to do - however the language barrier may have influenced that. The final invoice was very confusing, particularly as the first version I received was in German! Still took a while to work out and access to a help file / idiots guide would have helped "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by JOSHUA - 26 August 2022

" It was great and very easy! "

" The counter staff were extremely helpful and friendly, they made the experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by CLIVE - 19 August 2022

" I have been a Auto Europe customer for several years. Excellent quality, clean vehicle, perfect drive. Staff were helpful and efficient, we couldn't have asked for more. "

" Excellent quality, clean vehicle, perfect drive. Staff were helpful and efficient, we couldn't have asked for more. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANNIE - 17 August 2022

" We were 7 minutes late to pick up and no one was there even though we gave 3 hours notice and asked for a late pick up. We had to spend over £100 on a last minute hotel and taxis to and from the airport after Sixt left us stranded in the airport at midnight "

" We were 7 minutes late to pick up and no one was there even though we gave 3 hours notice and asked for a late pick up. We had to spend over £100 on a last minute hotel and taxis to and from the airport after Sixt left us stranded in the airport at midnight "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ELLEN - 26 July 2022

" No comments "

" Nothing else to say "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by JOHN - 02 July 2022

" Good car at a reasonable price but beware language difficulties. We were served by Europcar on behalf of Buchbinder. "

" At the Service Desk in the Terminal we were not fully instructed as to the car drop-off location for our return. We were informed "Ground Floor Parking Lot 2 after following the "Car with a Key" sign. We followed the "Car with a Key" sign to the ground floor entrance to Parking Lot 2 then entered the Parking Lot...but there was a ramp immediately up to the First Floor. We knew immediately we had gone wrong. The correct place was 200 metres away around the back of Parking Lot 2 (on the ground floor) after following more "Car with a Ley" signage. We found this on foot first, then returned to the car we parked on the first floor. It cost 7 euros to get out of the wrong place to be able to get to the correct place. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by FREDERIC - 30 June 2022

" Very good experience, no issues. "

" Very good experience, no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by LAURA - 23 April 2022

" Very efficient and simple process from start to finish, with clear instructions. "

" Very efficient and simple process from start to finish, with clear instructions. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MARC - 22 April 2022

" See section 3 above. "

" Everything fine until the drop off at Munich Airport. There were no car rental staff in the immediate vicinity of where we'd parked - they were presumably further up the line, dealing with cars returned earlier. Like others, we left the car with the key to get to the check-in desk in good time. A few days ago, I got a report from Sixt by email with photos showing scratches on the vehicle's rear bumper. They requested a statement from us as to how these occurred. As we had no idea about these scratches - there were no collisions or bumps during the period we had the car, we disputed responsibility for causing them. Yesterday, I received an invoice from Sixt indicating that the car had been returned after 21:00, much later than the actual time of around 14:30 (our flight departed from Munich airport at 16:25). I suspect the car may have been taken out from where we parked it and returned later - only CCTV can confirm this. This issue has not been resolved and explains the mixed feedback re. the car rental. Nothing to do with Auto Europe, of course. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by QASIM - 20 April 2022

" Awesome "

" Great. Awesome free upgrade 335 BHP power rocket. From a simple economy car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ALAN - 15 March 2022

" My experience of the car hire was fine. My experience of AutoEurope's excess damage insurance was not so good. After submitting the documents it took them about 5 weeks to refund the money. Also, they didn't follow my instructions to refund the money to my euros account (the refund was in euros), so I received much less than I originally paid (I had to pay exchange fees and the euro had depreciated substantially over the 5 weeks). "

" Had an accident and damaged the car. They did the best they could under the circumstances. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PETER - 04 September 2021

" All good, as usual. "

" All v good BUT Brandenburg Airport signage for car rentals is not good. Eventually found the rental area but Alamo/Enterprise not there. In fact they are on the floor below! Need to mention this to other clients renting here. Gave us an upgrade, I assume, as it was a v sporty Kia hatchback! At 74, wasted on me but had all the bells & whistles we needed, cruise, auto lights & wipers, sat nav & safety features like overtaking warning on mirrors, distance control & lane change warnings. Like most " hot hatch" cars, quite firm suspension though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by BIRGIT - 05 August 2021

" As above "

" Easy booking, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by BIRGIT - 02 June 2021

" Very good experience "

" Easy booking, friendly staff, gave also good recommendations, fast service, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JOHN - 19 October 2020

" good vlue "

" The staff are very helpful. However, when I book through AutoEurope, we get very little choice on the cars available within the group booked and the cars are not well valeted. in the case of this last booking, the mileage was high and the car had a lot of minor damage on it. The engine and transmission was noisy and the wiper blades needed changing "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by BIRGIT - 07 October 2020

" Very good experience, friendly staff, good car, Easy booking and easy pick up "

" Friendly staff by pick up and drop off, explained well, good car in good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DARREN - 30 September 2020

" Highly recommend, "

" Excellent service from Luca in Berlin-Tegel airport. Smooth and easy car hire as it should be. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PATRYCJUSZ - 10 September 2020

" Useful "

" Great staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by LEE - 10 September 2020

" As always everything is excellent, I don't even bother to shop around these days. "

" Global are great. Very efficient and helpful, never try to push extras, as a lot of other companies do. Pick up and drop off is always super quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by GRAHAM - 03 September 2020

" All good. Happy with the service. The only slight disappointment was that 'or similar' car was not the Audio A3 we had selected, but the VW Tiguan. Whilst not as good to drive was bigger, which was helpful with 4 adults. It had 24k on the clock, and generally was in good condition. "

" Happy with the service we received. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by TONY - 29 August 2020

" As above "

" 1st class service but return information was poor and no directions where or how to park "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by SHERIF - 19 August 2020

" At least to some should contact me to inform about changing opening times "

" I had a problem in Berlin that I supposed to pick up the car at 5 pm and according to my voucher and booking , Enterprise office closing time is at 6 pm , then I surprised for they changed their closing time to become at 5 pm not 6 pm . Due to this I could not get the car on 4 of August but on the 5 August . I have to cancel my hotel in Leipzig and book a night in Berlin which was so expensive because of time . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by DARIUS - 18 August 2020

" very pleased with autoeurope. Despite short notice very good deal, definitely will use again and again. "

" Speedy rental, no car group originally booked but given good upgrade. Car could be cleaner in and out. Overall very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by GUY - 20 March 2020

" Your team in Berlin were excellent "

" Your team in Berlin were excellent "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SAMANTHA - 21 February 2020

" We weren't happy that the car hire company charges £19 to hire a car booster seat when they are £10 the buy new. "

" We felt we didn't get good enough drop off instructions. It took us a few how's around the airport to figure out that the car was going back to a different location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by FRANCIS - 19 February 2020

" No comment "

" No comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by THOMAS - 07 February 2020

" Painless, efficient, cost effective booking process. "

" Easy transaction, staff were uber efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by BUNYAMI - 05 February 2020

" RIP off company very rude staff a lots of bidding extras "

" When I arrive my final destination to take my rental car they said you have to pay €85 for insurance or bigger than €2 coins every damage I need to pay €1000. I feel been cheated. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by CONLEY - 07 January 2020

" Nice car "

" There was quite a long wait before getting to the counter. There were additional charges for an additional driver and one-way fee, even though these were both requested at booking "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by OMAR MILAN - 02 January 2020

" hidden costs in very small print. If you do not have a credit card with £6K limit you are in trouble "

" hidden costs in very small print. If you do not have a credit card with £6K limit you are in trouble "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by RICHARD - 25 December 2019

" I will be using again in the New Year. "

" The best service I gavd received from a hire car company at Berlin. No hassle fast collection and drop off, no haggling over extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by OLGA - 24 December 2019

" thank you for this convenience and good balance of quality and price! "

" Everything is perfect, just parking staff couldn't find record about 2 old scratches during drop off, but it was solved by counter staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by BIRGIT - 13 December 2019

" Good value "

" Friendly staff, efficient, helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by STEPHEN - 09 December 2019

" Would definitely use again. Good service, good car, good value. "

" Quick collection and drop off. Car supplied was a complimentary upgrade on what was ordered. A nice surprise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MARTIN THOMAS - 07 November 2019

" All good! "

" Counter Staff was extremely helpful and flexible, especially compared to other rental companies. Vehicle was good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by BIRGIT - 02 November 2019

" very satisfied, regular renting car via autoeurope "

" friendly staff, quick service, good care "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SIMON - 01 November 2019

" no comment "

" Counter staff were very friendly however car could not be collected before rental start time. Most companies have some flexibility in this regard. Upon return nobody was around to check the car and I have never had a confirmation that all was ok. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by JULIAN - 22 October 2019

" I returned the vehicle at Frankfurt airport at 5.00 in the morning there was nobody to assist or to check the condition of the vehicle. I had absolutely no problem with the car during my two day rental. Now I have received an email from Buchbinder/Global Rental claiming there is new damage to the vehicle. If true, then this damage occurred AFTER I returned the car. I repeat there was no incident while I was driving the car. I am very disappointed and angry that the company had no staff on pick up or on return. At present they are holding my deposit. I have never in my life damaged a rental car and did not this time either. "

" I collected my car in the dark at 21.30 at the airport in Berlin. It was impossible to properly check the condition of the vehicle. The only staff member was at a desk 200 metres away. The windscreen wipers were old and inadequate. The vehicle had several marks and dents, which were noted on my papers "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by FRANCIS - 11 October 2019

" none "

" none "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by TOMASZ MICHAL - 09 October 2019

" I'm very satisfied "

" I'm really happy I will recommend your company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by GEORGE - 03 October 2019

" Easy, quick, cheap. Would definitely use again at Berlin Tegel "

" Booked from the runway, very good value, got a much better car than expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ALASTAIR - 24 September 2019

" Overall, a straightforward uncomplicated care hire. "

" Drop-off point Berlin Tegel airport was poorly signed. Disappointed that the car provided had no cruise. control, but not a major problem. Otherwise everything was fine. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by LOUISE - 19 September 2019

" Easy process. Good price. Good choice and availability. "

" Easy pick up and drop off process. Vehicle was ideal size for our needs. Vehicle has quite a lot of outside body damage (scratches and dents, rear door damaged). Rear left wheel bearing needs attention. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by STEPHEN - 13 September 2019

" See above "

" There was only one person ahead of me in the queue and they took ages. With only one person on the desk. Then 2 people went ahead of me served by a different person, who then left the desk. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JOHN - 09 September 2019

" all good "

" all good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by CZESLAW - 09 September 2019

" This is okay.... "

" I left car one hour before time and they charged me extra for one hour late......I have picture to proof I left car one hour before time drop off car.....car wasn't full tanked with diesel I left the some condition , they charged me extra. My wish was car Ford Kuga and I received different car.....after refused another car.....only staff member Nora was ok.....customer service Enterprise still not ansvered my emails.....they sent me invoice in german language...... I requested my miney back for overcharged...... "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DAVID - 07 September 2019

" Very good "

" Very satisfied with the whole experience, would certainly use Enterprise again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by CHRISTOPHER - 04 September 2019

" A+ "

" Friendly staff easy transaction.A++ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PAUL - 23 August 2019

" As a regular user of AutoEurope, I've always been happy with the service provided. As a regular user of Alamo/Enterprise, I've always been happy but the turnaround between the car being dropped off and going back out is far too quick meaning that the essentials are not checked and the car is not always cleaned properly. This applies to most car hire companies and not just Alamo/Enterprise. "

" Staff and pick up and drop off very friendly and efficient. Car had not been checked before rental. Within 4 days, the engine warning light had come on due to a low oil level which was soon followed by no screen wash with a combined cost of 25 € to replenish. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BERLIN, DE - Reviewed by THOMAS - 22 August 2019

" The customer service rep was unhelpful. The terms are too complicated to read. The website makes it look like an easy transaction then costs you a fortune at pick up. I will never use or recommend your site to anyone. It's a rip off!!'n "

" Despite having cover with Auto Europe and private car rental insurance they still requested a 1000 euro bond on a credit card which I did not have available. I then had to pay nearly 400 euros to waiver the deposit. Tried their best to help. Upgraded vehicle as an apology but the new vehicle didn't suit our needs. Overall this rental cost me more than 1000 euros excluding the deopsit. I can get the same deal with Hertz for 580 euros excluding deposit "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BERLIN, DE - Reviewed by PAUL - 21 August 2019

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JENNIFER - 08 August 2019

" Fantastic from start to finish. Good service at pick up and drop off. No hidden charges! "

" Very helpful and patient member of staff. Options offered to me in terms of upgrades, fuelling etc were reasonable. It felt like they were trying to help rather than simply sell me a product. I would definitely use this service again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by AHMAD SYAFIQ AFZAL - 01 August 2019

" Very good value! "

" Very Easy/efficient and good value! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by IGNACY - 30 July 2019

" Need to chose something different than Global. "

" No cars of the booked type available, was forced to an upgrade and additional unexpected costs. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DAVID IAN - 24 July 2019

" Good "

" Overall experience good but tyre pressure alert came on each time we switched on the car, even though we checked this out many times and there wasn't a problem. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by ROBERT - 22 July 2019

" Overall our experience was ten out of ten☺ "

" The distance from interment desk to the car was a very long way for my wife, who needs a stick to walk plus assistance through the airport. Also if it had been raining, collection would have been a bad experience. Sorry to be negative. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by IVAN - 14 July 2019

" THEY SUPPOSE TONINFORM ME ABOUT LIGHT FLASHING FOR OIL.i had to go to Ford mechanic and find out that that is normal for new car. "

" Could be better "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by ITAMAR - 17 June 2019

" satisfed "

" fair price "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by PETER - 10 June 2019

" I'm going to book with you for the next 2 months "

" Very easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MOHAMMAD - 09 May 2019

" Hired a car from Berlin airport charged me extra because I didn't have a credit card! Car was good ( tyre got punctured spare tyre was tiny) went to a service station to replace the tyre because they didn't have the correct size available so suggested me to change both due to Law. I told them it was a rented car so they phoned the company kept transferring call from one department to another after 2 hours I gave up and started my trip from Zurich to Munich on a spare tiny tyre. Got to Munich and thought I would just leave the car here instead of Berlin due to the tyre and fly back home but the lady was so rude on counter was charging me €20 extra for returning to another location I returned 2 days early because I couldn't drive it on motorway so it was pointless tried to explain but she was a really really rude person so didn't want to moan there front of hundreds of people. I asked her when will I get my payment back (hold) she replied in a very rude manner I DONT KNOW PHONE BERLIN! All together company needs to employee some friendly people and have their rules together not nice when you breakdown in a strange country with different language "

" Hired a car from Berlin airport charged me extra because I didn't have a credit card! Car was good ( tyre got punctured spare tyre was tiny) went to a service station to replace the tyre because they didn't have the correct size available so suggested me to change both due to Law. I told them it was a rented car so they phoned the company kept transferring call from one department to another after 2 hours I gave up and started my trip from Zurich to Munich on a spare tiny tyre. Got to Munich and thought I would just leave the car here instead of Berlin due to the tyre and fly back home but the lady was so rude on counter was charging me €20 extra for returning to another location I returned 2 days early because I couldn't drive it on motorway so it was pointless tried to explain but she was a really really rude person so didn't want to moan there front of hundreds of people. I asked her when will I get my payment back (hold) she replied in a very rude manner I DONT KNOW PHONE BERLIN! All together company needs to employee some friendly people and have their rules together not nice when you breakdown in a strange country with different language "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by DAMIAN - 03 May 2019

" No comment "

" They charge me 280e for insurance but I don't want it they said if I will not buy this then I cannot drive to Poland where I put extra money for that 45e "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANNA - 20 April 2019

" Very goid "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANDREW - 08 April 2019

" Great service, no problems or issues "

" Helpful, friendly and efficient service from beginning to end "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PAWEL - 05 April 2019

" Good price and plenty of offers but the car was not reserved in cooperate company. "

" I had to pay another £150.00 to rent a car in a counter staff. They have not reserved similar class of car I booked and offer to rent a Vauxhall combo to 2000 km trip. This was a joke. To rent a good quality car I had to pay next 100% cash I paid in Auto Europe. I'm very disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ALI - 14 March 2019

" I have no issues with the online auto Europe experience. "

" On arrival, the counter staff at Berlin airport advised us that a car of the size we booked was not available and instead of offering us a reasonable alternative at no extra cost, they tried to upsell us ( even though we had received a confirmed reservation). We politely refused to pay extra, so they gave us a very small car which barely fit the infant seat. This car incurred the same cost as the car we had booked .. even though they had advised us our category car was not available. The infant seat was of poor quality and we had to carry it to the car ourselves, instead of it being already in the car. There was no one available to help instal the infant seat. When we returned the car during normal business hours, there was no one there to take it back. We were then charged a late return fee. We were also charged for the infant seat even though we were not told it would incur a charge by counter staff. I have called Avis and we will have those charges refunded but it all seems to little too late. A terrible experience overall! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BERLIN, DE - Reviewed by NIGEL - 28 January 2019

" No refund or credit if car returned early "

" n/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SYLKE - 08 January 2019

" Very good, reliable, nice car "

" Brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by NIGEL - 08 January 2019

" otherwise very well organised "

" Only complaint was that we were told we would be charged 5 euros a day to change car to automatic ,but got charged 90 euro and charged for sat nav that wasnt used and came with the car so why charge extra "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by XIN - 05 January 2019

" Had used autoeurope for a while and always had a good experience booking with them. No problems encountered. "

" The staff were friendly and helpful. The car provided was clean and in good condition. We ran into traffic on the way back to return the car and called them. They were very understanding about it. A pleasant experience overall. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MICHAEL - 02 January 2019

" VERY GOOD "

" IMPRESSIVE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MAHMOUD - 30 December 2018

" See respond to Q3. "

" The site that i booked this car changed the dates when transferred to the next page in order to chose the car model. I totally missed the booking time. You could have at least text your customers 24 hours prior to collection in order to make sure all is fine. Will never use you again and will never recommend you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by ANDREW - 26 December 2018

" Enterprise acted swiftly to arrange an alternative vehicle once I encountered a problem but I should not have been given this vehicle and I believe that I was given a different vehicle due to the fact that I was an Autoeurope customer and not a direct Enterprise customer. "

" I booked a car and was given a 9 seater mini-bus. This vehicle was difficult to use and also the vehicle broke down and would not drive on the day of return. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by JAMES - 21 December 2018

" Unhelpful staff. Car not parked where told on collection "

" Staff were not at the desk when dropping the car back, had to wait 10 mins. No apology "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ROBERT - 15 December 2018

" Amazed to find on collection of vehicle I was being charged over 40 Euros as taking car over the boarder to Poland. Charge was not notified to me until after the contract entered into. Very unhappy please consider refunding me this charge please. "

" see 5. below "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by IAN - 13 December 2018

" Easy website to use. Painless booking process. "

" I booked a Golf. Got given a Jeep Renegade. They said it was a similar car. 25mpg instead of 50mpg. Cruising speed of 70mph on the autobahn in Germany as opposed to 100mph. There is no way in this world that they are a similar car. For my next trip I have gone with a different rental company. I rent cars at least once a month and I very rarely get what I book when using Enterprise/Alamo. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 6

BERLIN, DE - Reviewed by ANJA - 02 December 2018

" Awful! "

" They refused to provide us with the rental car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by JOHN - 01 December 2018

" Booking on-line with Auto Europe is easy, fast and the best value on the Internet. "

" This has been the third time that I have booked Buchbinder when visiting Berlin and each time the staff, service and vehicles have very positive and hassle free! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by MACIEJ - 01 December 2018

" Always the cheapest "

" Alwas great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SIRRI - 28 November 2018

" everything was ok. "

" everything was ok. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by HEMANTHA - 19 November 2018

" nest time ill be check my 1st option. "

" Very good car, good condition too. who was in front desk he did his best to find car for me. because i mixed AM PM. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JAMES - 19 November 2018

" very unsatisfactory. Feel that I have been scammed!. "

" the car was in poor condition. picked up in pouring rain in poor light, which did not allow proper inspection. Vehicle was in poor condition, scratches and bumps on it. On return, it was inspected in a well lit area inside, and told it was scratched - this was very unsatisfactory as it was not able to properly inspect on collection. Despite not being happy with this, have now been charged £329.00 for damage to what was already a car in poor body condition. This felt like a scam to obtain money unfairly and it will be followed up and a complaint will be filed for it. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by DARIO - 02 November 2018

" Well I got to the counter to find out they didn't have the car I booked and they gave me TWO cars with faults I was with my family and they gave me a car with deflated tires and the second card with faulty lights. "

" Do not touch it. Want to grab your money for no service "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by RICHARD - 26 October 2018

" Ultimately it was OK because we got a car, despite the wait, but had we had to wait several hours then I would have been very angry. The wait was not ideal but didn't impact on us too much on this occasion. I would however suggest that Buchbinder make sure that they don't overbook in future, or put stronger controls in place to prevent people from bringing cars back later than the contractual drop off time. "

" When we arrived at the counter, we were told that there were no cars available. I queried how this could be considering that we had booked and paid in advance. The man on the desk explained that it was a busy time, and several people had returned cars late so they simply had none available. We therefore had no choice but to wait for about an hour and a half until a car had been brought back and prepared for us. On the plus side however we got a higher category car than the one we ordered (because that was the only one available - so presumably whoever had requested the car we eventually got may have got a lesser standard vehicle), so at least despite the wait we ended up with a nice, well equipped car. The gentleman on the desk was very apologetic, but all the same it is not acceptable and the company should clearly have stricter controls in place to ensure that they are not left without any cars in stock. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by EBERHARD - 22 October 2018

" Have used AE for years. "

" Quite a queue at the counter, but dealt with efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DAVID - 22 October 2018

" Quick and competitive pricing. I highly recommend them and always use Auto Europe when searching for a hire car. "

" As always, the staff were excellent; helpful, quick, efficient and friendly. My only minor negative is that I found having someone show me to and around the car was a waste of my time, I need to get the car and get on with my travel and really do not need to be shown the car. This is not a reflection on the man who did that job, he was very polite and trying to be helpful, I just think it's a pointless function that I personally don't want. That said, I frequently travel to SXF and Alamo is always my preferred rental agency, which I thoroughly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by EDIT - 08 October 2018

" Staff laughed at me and told me I should know the faults myself, they have no staff to help me me check the car over. Very unprofessional. "

" At collection staff would not assist with checking vehicle over, told me to go do it myself, had to walk to car then back again just to give them the paper to sign in which they expected me to mark up the faults. This is unacceptable, what if I miss some defects??? Then upon return they could easily make me liable for defects I simply did not notice. There should have been a staff member filling out the defects form with me. Not letting me walk up and down alone to do this. The car had 2 yellow service faults throughout the rental period, very annoying. Also the screen wash smudged the windscreen, made visibility much worse. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BERLIN, DE - Reviewed by ROGER - 04 October 2018

" Price, convenience and service was agreeable. "

" The only negative is that the signage for drop off was poor. Fortunately a membership staff pointed us in the right direction and then everything was smooth. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SAM - 26 September 2018

" getting the car was smooth and parked closer to the office. happy with the car we got and the service we received. "

" Very polite and friendly personal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by BRIAN - 20 September 2018

" Frustrated with vehicle offered and very frustrated that having returned the vehicle 1 week ago the amount blocked against my credit card has not been refunded even though the (car) was returned with out faults. "

" Vehicle requested Ford Focus or equivalent, vehicle provided Opel Combo, felt and drove like a van not at all what I wanted or expected and was told nothing else was available in that group. Had to wait 30 minutes and then very disappointed with vehicle. In addition 1 week later still have not had my credit card refunded of the amount blocked against it. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BERLIN, DE - Reviewed by ROBERT - 14 September 2018

" If we order a car, it needs to be a similar version in most respects. Alamo Berlin didn't seem to be too aware of your contract details given the questions they asked despite being given details via your booking. They also asked about various insurances (a typical rental trick to create uncertainty and extra sales), although I am sure I covered all aspects via your contract and personal excess insurance. The rental process went reasonably smoothly otherwise. Just annoying to have such uncertainty and wide variance in vehicle type at point of pick up. I expect a rental contract to be near to accurate in all respects including similarity of vehicle type. Any contractual failure on my part would have been met by you with some resistance no doubt. "

" We were given a Mercedes Citan to drive; hardly a comparative car to the Golf we requested, not even similar being a 6+ seater. Alamo did not know where the car return location was at Nurnberg Airport, neither did their first contact airport info service. It's a small airport, and fortunately it was an obvious return point after some personal searching via mapping. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by MELVYN - 13 September 2018

" As before Auto Europe provided the best service at the best price. Why look elsewhere "

" Very easy and efficient, no waiting either at pick up or drop off. Super vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by GEOFFREY - 12 September 2018

" Good car hire but slow getting served at the airport counter "

" Berlin Schonefeld counter cannot handle busy times? I had a long wait to be served. And poor directions given to find my car not easy to find at all, had to ask others in the car park where the location was. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by UWE - 07 September 2018

" z "

" I have booked an estate car. First car they offered me was a delivery van which I refused. Second car driver seat wasn't fixed. No other estate car available at the rental station then they charged me 50 Euro for another as it was a higher class then booked. What a nightmare as the whole process took more then 1 h. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by ALAN - 03 September 2018

" Hertz are very good so you don't need to worry how you book. Hertz are members of the professional arbitration service which would help in the event of problems. If you use charlatans like Interrent then you need a booking agent that is on your side. In such a case I would not use Autoeurope again as they are unregulated and don't look after you. "

" Friendly, helpful, honest. What a contrast to my previous rental with Interrent rogues! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by RICHARD - 24 August 2018

" Auto Europe flexible and good value as ever. Am now over 70; continue to feel in safe hands. "

" Laid back and genial as Schönefeld often is. No queue. No officious overpicky inspection on return. Nice vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DAVID - 20 August 2018

" Easy booking, competitive rates and excellent service when arriving to pick up my car. Drop off wasn't quite so good, waiting for them to stop chatting and serve me, but friendly and efficient when they did. "

" Excellent, a first class service from the Alamo team in SXF airport. Everything was prepared and ready for me when I arrived, so very quick and the personal welcome back from the staff demonstrates great quality of service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by KATARZYNA - 17 August 2018

" Good service. A bit hard to find. We got very nice family car "

" Very good service. Too big deposit for rent car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PAUL - 17 August 2018

" Very good service again "

" Very good service although did have to wait for 15 minutes or so. This would have been fine except we have 2 small children who were very tired. Although I didn't pay for GPS, I was told at the counter that we would have this and when we reached the vehicle it did not work satisfactorily. However, in general a very good service. Drop off was incredibly easy and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by EDWARD - 16 August 2018

" Auto Europe has a great system which takes aware the pain of individually researching and comparing many companies and options. I am very happy with the service. "

" The reservation agent was courteous and responsive. He was busy with a client that walked off and immediately helped me anyway. He was happy to offer options and took his time to explain anything that was required. Very good customer experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by THEODORE - 09 August 2018

" Quick and easy, competitive prices "

" Lots of scratches on car, but all pointed out before hand & very quick and easy to pick up & drop off "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BERLIN, DE - Reviewed by IAN - 08 August 2018

" I was surprised at the cost involved if there was any repairs required this was not highlighted by Auto Europe that I noticed. "

" I was surprised at the cost involved if there was any repairs required this was not highlighted by Auto Europe that I noticed. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by MARK - 31 July 2018

" One the best companies I have ever dealt with. I'm a bit particular and Auto Europe were always there to answer any my queries. The only down side is you can sometimes wait quite a while on the phone before you get through, so that could be improved by a fair bit to be honest. Other than that, brilliant service and easy website to use. I will be using them for sure again. "

" We did not go with Avis, due to poor reviews I changed with you to Sixt. They were brilliant. I can't comment on Avis but I am so glad I went with Sixt. Brilliant car, free upgrade smooth transfer, took about 10minutes max to be in car and on my way. Would use them again for sure. I did upgrade to zero excess at 13 euros a day. For me it's worth it it for total peace of mind and they didn't hard sell me it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PAWEL - 27 July 2018

" I was ignored by staff since I have began rental period I have phoned auto Europe on 15.07 at around 7pm spoken with customers service person and was told someone will contact me with relation to swapping car for car I wanted I will never book through auto Europe and I will speak with my solicitor and take this matter further as it was not met conditions agreed on rental by rental company "

" Very disappointing experience. I have approached Avis desk and got told that car I have booked is not available due to high demand. I have booked Mercedes vehicle and got Peugeot. Ordering Mercedes you would expect either Mercedes,bmw or audi,which normally happens when not available Definitely Peugeot is not same class as cars mentioned. I had to experience issues with car mainly due to lack of knowledge this low class cars,which I have never drove which I have mentioned to the assistant on Avis desk and he said I cannot cancel my reservation even though there was no car I have reserved well few weeks before rental has started and it could be well planned by rental company. Car was not fully refuelled,which was passed on to Avis desk as well as the fact that menu on dashboard was in French or Italian and I was unable to change language as well as set radio or sat nav. I had 2 year old child with me and I was unable to turn off passenger airbag as there was no key. There was no liquid for windscreen wash. It was absolutely ridiculous and I have made phone call to auto Europe straight away before I have left Avis car park. Someone was to contact me and I was not contacted at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by ADAM - 25 July 2018

" Professional Hasslefree Service. "

" Professional Service. Great value and troublefree. Highly recommended! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HARRY - 24 July 2018

" Good. "

" enjoyable. however, when trying to ring through to enterprise to tell them our flight was late, their telephone service was all in German which we did not speak so we could not tell them about our late flight. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by NICOLA - 21 July 2018

" Positive at this point. "

" The car had some minor damage that was not recorded. I had to go back to the office to have them added to the contract "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERLIN, DE - Reviewed by MARC - 17 July 2018

" Easy to use comparison website, which I've used before and will use again. "

" All handled efficiently and professionally by the staff at Berlin Tegel "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by PETER - 16 July 2018

" 2nd time of using you & once again, very good value, service etc. "

" All good. Given a Skoda Octavia rather than VW Passatt ordered but Skoda came with an excellent GPS except that, not surprisingly, it was in German. Fortunately another rental company's employee helped us change it to English. There really should have been a Keddy employee there to deal with this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by TIMOTHY - 14 July 2018

" Good experience "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by CHRISTOPHER - 27 June 2018

" Will never go through a broker again for vehicle hire wil go direct to company "

" After paying for my vehicle hire I arrived at Interrent and was made to pay and additional €70 to take out more insurance, I was told that they are unable to take my debit card to cover the €1000 deposit and it needed to be a credit card which is something I do not own. So my car hire costs rose from roughly £65 to £135 for 2 days car hire. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by ANNA - 24 June 2018

" I would recommend Auto europe but can't say the same about Interrent :( "

" Not helpful and not proffesional staff. I spent 3 hours there to sort the issue there and I'm not impressed about it. Staff doesn't care about customers business, just themselves unfortunately. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by HJ - 24 June 2018

" Pick up too long, return car people should be fired today "

" Pick up took way too long. Return of the car, the employees have not even spoken to me. What a nightmare people, how uninteresed and impolite can you be "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PIERRE-ANTOINE - 22 June 2018

" It took 40 minutes for me to get the car. Not blaming the person at the counter, there were several customers before me and it takes time to process each of them. Could do with having more staff though - or getthe staff that were in the office to come and help when there are several customers waiting. "

" It took 40 minutes for me to get the car. Not blaming the person at the counter, there were several customers before me and it takes time to process each of them. Could do with having more staff though - or getthe staff that were in the office to come and help when there are several customers waiting. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DAVID - 19 June 2018

" There were only three people in front of us at the car rental counter....and only one person attending the desk. The gentleman working at the desk seemed very nice, but was incredibly slow and we were waiting around an hour to be served. I had asked for a small car, but none were left, so was 'upgraded' to a larger car....which I didn't really want because it's harder to park and costs more in fuel. The experience wasn't too bad though....nothing life threatening....just the exaggerated wait and then the inconvenience of a large car. Drop-off was in a different part of the airport and was very quick and efficient. "

" There were only three people in front of us at the car rental counter....and only one person attending the desk. The gentleman working at the desk seemed very nice, but was incredibly slow and we were waiting around an hour to be served. I had asked for a small car, but none were left, so was 'upgraded' to a larger car....which I didn't really want because it's harder to park and costs more in fuel. The experience wasn't too bad though....nothing life threatening....just the exaggerated wait and then the inconvenience of a large car. Drop-off was in a different part of the airport and was very quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HENRYK - 16 June 2018

" A little shocked to discover that though the full protection insurance option had been purchased, I would still have to go throught he rigmarole of having to claim back any extra charges via Auto-europe. Next time I will buy the full insurance option directly from Buchbinder. "

" A little shocked to discover that though the full protection insurance option had been purchased, I would still have to go throught he rigmarole of having to claim back any extra charges via Auto-europe. Next time I will buy the full insurance option directly from Buchbinder. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ALAN - 12 June 2018

" Overall satisfactory, though slight problem with car itself meant driving experience was less than it could have been. "

" Very fair price, very efficient delivery and return of vehicle. Only slight negative was with car itself; modern vehicle with good equipment, etc but automatic gearbox very slow to change up through gears, making driving noisier than it could have been. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by JAMES - 09 June 2018

" I always use Auto Europe as they have the best deals. "

" Very straight forward. Great customer service at Schoenefeld Airport in Berlin (I was surprised as I've used Enterprise in the UK and found them to be difficult). We were given a higher-spec car than we'd asked for. The drop off was super efficient and friendly. Could not have been better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by RAFAL - 16 May 2018

" You need to make local charges clearer "

" Advertised charges are different to what I was charged locally for taking the car abroad. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by TOMASZ - 11 May 2018

" I think Auto Europe it's very good company and definitely I will use it again "

" I think it's not to bad company. It's a little bit confused where to drop off the car. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by JACK - 10 May 2018

" loved the car, the car was better then expected "

" dropping off was confusing at tegel airport, when we got to the desk we were told we had to go in the car park but the service was very slow, also when arriving at schoenefeld the service was very slow. good be a bit more friendlier "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by RYSZARD - 02 May 2018

" Will definitely use this company again "

" Very friendly staff!!! Good car . Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by OLGA - 01 July 2015

" The girl who worked at the Global Drive office that evening was arrogant and not friendly "

BERLIN, DE - Reviewed by OLIVER - 18 June 2015

" Very happy "

" Delay in returning car. Other car hire companies great and check on return of car. Global do not and is is made clear on pickup. Parking up at return car reception told this was not global car. Told to find a parking space walk to global office, return keys, wait for staff member to find car check and return. This takes extra 20 minutes. So not the best. "

BERLIN, DE - Reviewed by DAVID - 15 June 2015

" I don't consider a Skoda Roomster, the car provided, a substitute for a VW Passat, a Skoda Superb or Octavia would be more appropriate. The car was registered in Slovenia and had a Slovenian handbook so when I had fault lights come up I didn't know what they meant. I read German not Slovenian. I had to find a Skoda dealer to resolve the problems which could have been resolved with a German or English handbook. "

BERLIN, DE - Reviewed by JOHN - 13 June 2015

" It might be helpful to have more staff on reception "

BERLIN, DE - Reviewed by MARC - 10 June 2015

BERLIN, DE - Reviewed by ANDREW - 04 June 2015

BERLIN, DE - Reviewed by ANDREW - 03 June 2015

BERLIN, DE - Reviewed by RAINER - 19 May 2015

" Very reliable service that I have used a number of times. "

" A very professional, efficient and friendly service. "

BERLIN, DE - Reviewed by PIOTR - 01 February 2015

" Very friendly and very good service. "

" Friendly and professional service "

BERLIN, DE - Reviewed by KAYCEE - 30 December 2014

" I was very satisfied with Auto europe, whenever i called you were very helpful It was also a very easy smooth transaction once i was in Berlin. Although you state that we were renting from Alamo when we were actually with Eurocar which was a bit confusing. "

" for starters it was eurocar and not alamo, and is a bit confusing if your not aware of that. Then when we arrived we were told there was no GPS in the car so we obviously needed one as i had requested it earlier, then as we were leaving we found that the car had a GPS installed in the car and was working perfectly fine and that we could have been using that the whole time without an extra charge. So i was charged £45 for something that i didnt need. Thats all Other than that it was a great car, and great service both in Berlin and in Munich. "

BERLIN, DE - Reviewed by PAUL JOHN - 08 December 2014

" easy and good value . they do exactly what you pay for spot on. "

" staff friendly with good English. the cars offered were brand new and superb specification. we paid a small upgrade for a top of the range car which was amazing , filled with technology ,so easy and fun to drive.was the best car rental I have ever done. will do again soon. "

BERLIN, DE - Reviewed by KATRIN - 10 July 2014

" Easy and efficient to use. Good price. Extremely pleased with it. "

" Quick service, no problems at all. I like their range of cars. "

BERLIN, DE - Reviewed by ROBERT - 24 April 2014

" very helpful, polite and efficient telesales staff "

" I booked a car in the compact class ie, volkswagen golf or similar, in the event , I was provided with a skoda fabia estate. In my opinion this car was in a far inferior class to a volkswagen golf, opel astra, ford focus, skoda octavia etc... I wonder whether in future I should be booking a car in a higher class in the hope of recieving a car which may actually meet my expectations? "

BERLIN, DE - Reviewed by ADRIAN - 15 April 2014

" I would recommend using Auto Europe for car rental in Berlin. "

" We hired a car with Thrifty and they were friendly and efficient. We had no problems at all and were on our way very quickly. All for an excellent price too. "

BERLIN, DE - Reviewed by STEPHEN - 03 January 2014

" There were no problems with Auto Europe. The booking process was smooth so can't grumble. "

" Not that happy with Thrifty at Berlin Schonefeld (or Buchbinder as they seem to call themselves there). We booked a "Ford Focus Estate or similar" well in advance of our trip. When we got there, we were told we could only have an Opel Vivaro 9 seater van (too big!) or a VW Polo (too small!). I had to argue with the guy a bit, who didn't seem to care that I'd not be confident driving such a large thing as a left hand drive Vivaro into Poland where we were ultimately heading. In the end, I pointed out that I'd seen a perfectly good Astra Estate in his car park which he reluctantly let me take. The Astra itself was actually excellent (Xenons, 7" sat nav, heated seats etc)... just a shame the guy lied & tried to fob me off with a van. "

BERLIN, DE - Reviewed by DAVID - 12 December 2013

" Difficult to find Thrifty car rental in Berlin Plus I thought all insurance details where sorted out. I still had to leave 1000 euros deposit? "

" Please put some signs up "

BERLIN, DE - Reviewed by GARY - 03 December 2013

" Very good service "

" Very good, quick and easy service. "