AUTO EUROPE BIARRITZ, FRANCE Car Rental Reviews

BIARRITZ, FR - Reviewed by PAUL - 01 July 2025

" As always Auto Europe easy to deal with "

" Friendly staff, car as described. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by DANIEL - 26 June 2025

" Auto Europe and Hertz at Biarritz Airport are highly recommended. "

" The Hertz team at Biarritz is fantastic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by PAMELA - 24 June 2025

" Satisfactory experience "

" Helpful and friendly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by WALID - 06 June 2025

" Dishonest Fuel Charges – Avoid Europcar I had a very disappointing experience with Europcar and cannot recommend them. One of the most frustrating aspects was their exploitative fuel policy. If you return the car with any fuel missing, they charge you €4.50 per liter, which is more than double the price at any regular petrol station (currently under €2 per liter). On top of that, they add a fixed refueling fee of €20, no matter how little fuel is needed. For example, I was missing 10 liters, I end up paying €65 in total -- that's €6.50 per liter, which is outrageous. This policy feels deliberately designed to overcharge customers, especially those in a rush or unfamiliar with the process. Between this and other hidden fees, I will never use Europcar again, and I strongly advise others to choose a more transparent and honest rental company. "

" Dishonest Fuel Charges – Avoid Europcar I had a very disappointing experience with Europcar and cannot recommend them. One of the most frustrating aspects was their exploitative fuel policy. If you return the car with any fuel missing, they charge you €4.50 per liter, which is more than double the price at any regular petrol station (currently under €2 per liter). On top of that, they add a fixed refueling fee of €20, no matter how little fuel is needed. For example, I was missing 10 liters, I end up paying €65 in total -- that's €6.50 per liter, which is outrageous. This policy feels deliberately designed to overcharge customers, especially those in a rush or unfamiliar with the process. Between this and other hidden fees, I will never use Europcar again, and I strongly advise others to choose a more transparent and honest rental company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by JAMES - 03 June 2025

" Extra charge unreasonable "

" Asked for automatic was given a manual. Charged extra £100 for no understandable reason! "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BIARRITZ, FR - Reviewed by ANDREW - 17 October 2024

" Auto Europe remain my go to car provider as the service is excellent and the cancellation policy so easy to manage through their app. "

" The staff were prompt and processed me through quickly, but it transpire they wanted to close as when I drove back to the office to discuss a dent from the other side of the car park they were closed. however, they made it clear that I was take photos of any aspects I had concerns about. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIARRITZ, FR - Reviewed by SARAH - 06 October 2024

" The extra hidden charges for insurance were a massive shock at the pick up. I wouldn't hire from your company again due to this. "

" The extra hidden charges for insurance were a massive shock at the pick up. I wouldn't hire from your company again due to this. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by JOHN - 01 October 2024

" Ran very smoothly from booking to return of vehicle "

" Excellent experience - many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by KEITH - 26 September 2024

" Hertz office was a 4 minute walk from Biarittz airport. Pick up and drop off was fast. My pick up voucher stated I had "Rental with Full Damage & Theft Protection" which I took to be no excess payable if I damaged the car. I had to pay an extra 125 euros for Super cover. Just be aware of this when booking. "

" Hertz office was a 4 minute walk from Biarittz airport. Pick up and drop off was fast. My pick up voucher stated I had "Rental with Full Damage & Theft Protection" which I took to be no excess payable if I damaged the car. I had to pay an extra 125 euros for Super cover. Just be aware of this when booking. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by ANDREW - 22 September 2024

" Always good "

" No problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by DAVID - 17 September 2024

" Lots of cars to choose from "

" Very smooth pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by ANDREW - 17 September 2024

" Very friendly efficient service "

" Efficient friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by STUART - 13 September 2024

" all good "

" all good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by IAN - 25 July 2024

" Good deal would like the option to remove the excess cost from the rental by paying slightly more like other companies provide. And the extra cover that was sold didn't cover much according to counter staff "

" Thought the additional costs to reduce excess was very high compared to other hire car companies I have used in past. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by TIMOTHY - 18 July 2024

" My first experience of driving an electric car. The member of staff was very friendly and helpful giving me thorough instructions on how to operate the vehicle. "

" Excellent service very helpful staff. Easy pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by JOHN - 18 July 2024

" Customer services non existent, charged for 2 vouchers one which doesn't exist (5654027) due to non existent customer services it's hard trying to get a refund....lack of contacts with this company, will not deal with them again "

" Thirty good, notified me of Auto Europe double booking on 2 different vouchers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by PHILIP JOHN - 05 June 2024

" Variety of vehicle options at very competitive prices "

" Preferred vehicle provided at very competitive price. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by JOHN - 31 May 2024

" Excellent vehicle above expectations. "

" Great experience but did feel slightly under pressure to take out a further insurance. The agent informed me that if I didn't take the insurance and the car was damaged I would have to pay €3500. I didn't take the insurance as I believe this to be a sales tactic to frighten people into buying insurance. Not me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by STUART - 08 September 2023

" very helpful "

" problems were sorted by the time of pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by JOHN - 31 July 2023

" Very easy collection and drop off. Didn't take long "

" Excellent service. Needed a larger car and this was sorted no problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by LEANNE - 17 July 2023

" Easy to book online "

" Only complaint was having to wait about 30mins on arrival to collect the vehicle as there wasn't one available! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by ANDREW - 29 September 2022

" I'm a bit hesitant to recommend Auto Europe based on Enterprise's performance at Biarritz airport. However from the UK the booking of the car was easy, the price good for 6 days. What I cannot understand is why the price jumped from approx £ 120 for 6 days to over £ 400 for 7 days when trying to book my break for the same car. "

" My flight was delayed by an hour and 15 mins. We arrived at the Enterprise office and then waited 30mins to be served ( under staffed ! ) and then told there was no car available even though I had paid in full to Auto Europe. Apparentally they "sold " my car to somebody else because i didn't arrive ontime. Eventually they arranged to pick up a car from another site ( Biarritz railway station - only 10 mins away ) and then we waited 1 hour 30 mins for the car to be cleaned. The car had just been run through a car wash, no internal cleaning was carried out. Our pick up and drop off was carried out by the same employee who was professional, courteous, polite, helpful and hard working. He was also embarrassed at the overall situation. During our drop off we waited 20 mins plus to be seen and in that time we witnessed some staff taking a break in the office behind as we waited with another 4 or 5 customer who were returning cars. There was only one member of staff serving at that time and was later ( 15 mins ) joined by another who seemed to have some seniority. Its maybe indicative of the type of person they employ, we witnessed an elderly french female customer ask the second member of staff as to why nobody in the back office could serve the waiting customers. She was told quite arrogantly that they were on their break and they were entitled to it despite waiting customers. Not a good start or finish to our holiday break. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 4

BIARRITZ, FR - Reviewed by ALASTAIR - 24 September 2022

" See comments on GPS "

" I expected the car to have GPS, but it didn't so driving to a small remote village was very difficult. Please advise all customers in advance if the car lacks GPS "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by LILIAN ELISABETH - 24 September 2022

" The staff was very good and the complete service very good to! "

" Wonderfull service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by STUART - 10 September 2022

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BIARRITZ, FR - Reviewed by STEPHEN - 02 September 2022

" Due to unexpected costs it soon became a very expensive car. "

" Car was OK. Very misleading as I thought I was covered for everything, but then had to pay more for driving the car into a neighbouring country and then to be told that I needed to pay for more insurance roughly another 80euros. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by ANDREW - 29 August 2022

" Both the pick up and the drop off staff were extremely polite, positive and welcoming, despite the associated delays with the incoming flight. The vehicle we received had delivery mileage on it and upon return a dent was found above the front offside wheelarch. The member of staff stated that there was no way we could have made the dent and somebody must have opened a door in to it and not too worry. You hear so many horror stories about "damage" returns to hire car company's, that I thought it important to recognise the positives also. Thankyou SIXT "

" Both the pick up and the drop off staff were extremely polite, positive and welcoming, despite the associated delays with the incoming flight. The vehicle we received had delivery mileage on it and upon return a dent was found above the front offside wheelarch. The member of staff stated that there was no way we could have made the dent and somebody must have opened a door in to it and not too worry. You hear so many horror stories about "damage" returns to hire car company's, that I thought it important to recognise the positives also. Thankyou SIXT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by MICHAEL - 28 July 2022

" The office staff at Biarritz airport were very good "

" Louis was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIARRITZ, FR - Reviewed by STEPHEN - 21 July 2022

" Mainly positive apart from the smoke smell "

" Collection and drop off very easy and car in excellent condition apart from the interior has a strong smell of stale smoke with did not get any better during our hire. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIARRITZ, FR - Reviewed by FRANCESCO - 24 June 2022

" Simple to use, quick and clear. Prices have increased a lot in the last few months. "

" Excellent car and excellent service. Hire price on the expensive side. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by GRAHAM - 22 June 2022

" Would recommend fuel arrangements on a full to full basis as you would only be paying for fuel used. I did not use a full tank of fuel during hire period. "

" No problems whatsoever. Upgrade given as vehicle ordered was not available. Very satisfied with condition of vehicle new and had only done 2000 KM. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by STEPHEN - 20 June 2022

" Very fast and polite service. Car pick up and return was straightforward and quick. All good. "

" Very fast and polite service. Car pick up and return was straightforward and quick. All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by RAYMOND - 29 May 2022

" Stress free . Relaxed efficient staff. "

" No pressure selling of add ons to the contract chosen. Any marks/ scratches were clearly indicated. We had lots time to inspect the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by DAVID - 25 October 2021

" Have used for years - always cheaper. "

" EasyPeasy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by SIMON - 28 September 2021

" A very positive experience. Superb car (VW t-roc). Perfect condition. A very happy customer. "

" Very fast pick up and drop off. Really helpful, kind, courteous and humorous staff. Great car. Very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by RAYMOND - 19 September 2021

" Hand back of car was quick and efficient with no issues raised. "

" Almost new car and well presented. Pleasant and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by LEE - 04 June 2021

" I appreciate you have terms and conditions but I couldn't change my booking despite the recent travel restrictions I didn't want a refund I wanted to move the dates. I appreciate it's been difficult for everyone but I was surprised this wasn't possible "

" N/a didn't pick the car up "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BIARRITZ, FR - Reviewed by MICHAEL - 27 October 2020

" First class service "

" Assigned car smelled badly of cigarette smoke so I asked for a different car. I received an apology and an upgrade in category to a brand new vehicle. The right way to handle a customer complaint! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by RAYMOND - 31 July 2020

" Disappointed with the car and the expense! Very happy with AutoEurope as the staff are always professional and very helpful . "

" The rental car had 70,000 kilometres on the clock. A first for me in all my years of renting. Also, the car's paintwork had so many dents and scratches that it took ten minutes to photograph all of them! Interior was fine and the car drove well. For £40 a day I found this a very expensive experience. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BIARRITZ, FR - Reviewed by PAUL - 14 November 2019

" I am a repeat customer "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by MURRAY - 23 September 2019

" Really excellent "

" Extremely helpful and polite staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by SUZANNE - 23 September 2019

" These guys seem to have a bad rep, but I've used them a few times now and they're great. At the Biarritz office they're very friendly, helpful and efficient. I think they're great value for money. Highly recommended! "

" These guys seem to have a bad rep, but I've used them a few times now and they're great. At the Biarritz office they're very friendly, helpful and efficient. I think they're great value for money. Highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by SUZANNE - 17 September 2019

" AutoEurope is quick, easy and I normally get a good rate. "

" On arrival I was made to wait 15 for someone to help me, then a further 20 mins outside whilst they washed and prepped the car for me. Normally the car is ready. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by RACHEL - 01 September 2019

" The car was just right. The assistant at the kiosk was really helpful and polite. The information was explained carefully and clearly. The assistant spoke English which was also really helpful. "

" All good but it would be helpful to provide a toilet facility as the airport terminal is a long way from the kiosk for the car hire and after a long journey, waiting in a queue is not much fun, also when having to embark on a journey it would be helpful to have a toilet facility before setting off on a long journey. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by MATTHEW - 28 August 2019

" I am a long time user of Auto Europe. In general I find prices competitive and service smooth. "

" Perhaps THE BEST customer care I have EVER received when hiring a car (someone called Axelle and another two people). I particularly appreciated being able to EASILY contact the office that I rented from; it led me to double my booking. Well done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIARRITZ, FR - Reviewed by GRAHAM - 27 August 2019

" I have the following issues with autoeurope: 1. At the point in the booking process when it was clear I could not return the car to the pick up point due to Biarritz Airport being closed, I ended up having over 2 hours of further phone calls with autoeurope trying to sort out an alternative drop-off. Autoeurope were NOT EVEN AWARE Biarritz Airport was going to be closed until I informed them! 2. My rental period was 1 day less than I had booked (due to the airport closure), but I was not able to reduce the booking period as it was claimed I could not be guaranteed the same vehicle (as it turned out I was initially given the wrong vehicle anyway, and was randomly fortunate that a larger vehicle was available). 3. I ended up paying for a days rental I did not need, and spending far too long on the phone being passed from one person to another in trying to sort it out. Dreadful customer service. "

" I had the following issues specifically with Hertz: 1. Despite not being able to return the car to the point of rental (Biarritz) due to the closure of the airport (and the car rental facilities!), I had to pay £75 to drop the car at Toulouse despite having been offered (through autoeurope) a free drop off at Pau. 2. At the point of making this booking with autoeurope I specifically booked a full sized manual 7 seater. When I picked the car up, I was given a less than full sized 7 seater automatic. This was eventually resolved but meant an extra 30 minutes picking up the car while the paperwork was sorted. 3. At the time of drop off, the Hertz staff member claimed a scratch on one of the car wheels was new damage and charged me £100. I have no recollection of the scratch occurring and as the wheels were the one area of the car I had no before and after photos of, I could not prove I had not caused the damage. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BIARRITZ, FR - Reviewed by AARON - 14 August 2019

" Easy to use auto Europe to compare prices. "

" Easy to find car hire desk. Staff were great, spoke English. Car was great. Drop off was easy as there was a key deposit box at Biarritz. Got full deposit back within days. And was one of the cheapest "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by DAVID - 23 July 2019

" See above - comments about petrol station. Everything excellent otherwise. "

" Everything was excellent. Only improvement would be a list of petrol stations close to the airport prior to drop-off. Finding a petrol station close to Biarritz Airport was quite a challenge!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by JOSEPH - 18 July 2019

" Rate was ok, but the local provider, Alamo charged me on site incorrectly. AutoEurope cannot help. Futher to this, AutoEurope were not able to confirm the price and availability of childrens car seats prior to arrival, which was the cause of my over-payment (I was charged locally for them but never used). "

" I was charged a fee for children's car seats which I did not have (122.40 Euros). When I picked up the car, I was told to pay the fee because it was an underpayment on my car hire. When I returned the car and explained that it seems I was charged for the child seats incorrectly, the manager assured me it would be refunded immediately. I have since received no refund. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by MARK - 16 July 2019

" All good "

" All good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIARRITZ, FR - Reviewed by MARIA TERESA - 23 June 2019

" All went very well "

" All great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by JOSE - 21 January 2019

" everything went went "

" Late arrival in Biarritz with only one person on desk meant no-one to show us to car or give basic instructions "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by RICHARD - 11 December 2018

" Very Happy "

" Very Happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by DIANA - 11 September 2018

" Good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by CATHERINE - 07 September 2018

" When we arrived our flight was delayed and europcar were not there. Apparently none of my details had come through from auto europe to them so they did not know our flight details. This was a huge inconvenience as it was after 11pm and we then had to get a taxi (which is tricky in Biarritz as noone there). Also we then could not get back to the airport for two days to pick up the car due to commitments. "

" They were helpful when we finally got hold of them but said that the voucher is with auto europe and auto europe had not sent through any details "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by RAYMOND - 16 August 2018

" Straightforward "

" Effortless, relaxed and light on formality. In Biarritz we arrived by train at the rail station - the pick up is only 20 metres outside the station so stress free compared with airport collections. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIARRITZ, FR - Reviewed by ALAN - 10 August 2018

" Would definitely use SIXT again. "

" Excellent and speedy pick-up and drop off at airport.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by PAUL - 07 August 2018

" As previously stated I was not happy. Will not use again. "

" Everything was great until I returned the car and was accused of damaging it. I had not and had to show pictures I'd taken in an attempt to prove this. I was told that the contract could not be settled until the manager had been spoken to and our deposit could not be returned. I've still not received a phone call and do not know whether my deposit is going to be returned. Communication hopeless "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BIARRITZ, FR - Reviewed by DIRK - 06 August 2018

" no issues with Auto Europe "

" Disappointed only with the process of charging and reimbursing the deposit which left me £15 out of pocket due to exchange rate fees since these were booked as two separate transactions in EUR on a GBP based card. If this were done as a 'block and release' this would not happen. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by ANDREW - 03 August 2018

" I find car hire companies very difficult with transparency of cost a major issue for customers Inability to communicate makes the experience very stressful for customers "

" Ryanair flight cancellation required us to hire for an additional day No way of communicating with Firefly Telephone numbers not answered No one there at drop off No contact since Completely useless customer service "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BIARRITZ, FR - Reviewed by ROBIN - 27 July 2018

" I have been using Autoeurope for many years now - it is easy, effective and saves a lot of time every time i must book a car. "

" The staff that day was excellent: courteous, smiling, willing to go the extra mile, effective. The car was in a good state, clean, immediately available. And the drop off was just smooth. All that for a very competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by DAVID - 26 July 2018

" Scored lower because I perceive the car hire to have been with Thrifty "

" The only critique for what was excellent service was the distance we had to walk to pick up the car and obviously the same on our return. More an issue of Biarritz airport than Thrifty "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by SHANON - 26 July 2018

" Please see above. "

" One booking my rental car I specifically paid for a 5 door rental as there would be 4 people travelling with numerous pieces of luggage. On arrival at pick up I was only offered a 3 door car, when I mentioned that I had specifically booked a 5 door car the agent said this was the only one available, leaving me with no choice but to take the smaller car. I was disappointed that I paid for a 5 door and was only given a 3 door therefore feel that the additional cost that I paid should be reviewed. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BIARRITZ, FR - Reviewed by MICHAEL - 21 July 2018

" Very efficient staff, friendly & knowledgeable. Brilliant vehicle, perfect for us, very pleased with hire. "

" Very friendly staff, vehicle was brand new so spotlessly clean. Very happy would hire again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by JOHN - 21 July 2018

" Auto Europe are fine, Ive used them for years. "

" During the hire period the vehicle had a puncture. We were able to swap the wheel with the spare tyre but had a lot of difficulty contacting Thrifty/Hertz breakdown service using a UK mobile phone. I owned a property in France for 15 years and am familier with the French phone system and have never had a problem. I eventually contacted a friend who lives in France to ring the number on her house phone, she was told someone would ring her back but they never did. My concern was that without a spare tyre, if we were to sustain another puncture, however unlikely, we could be stuck on the side of a motorway and eventually miss our flight. We also had a disabled passenger with us. I would avoid using Thrifty again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIARRITZ, FR - Reviewed by KEVIN - 17 July 2018

" See 2 and 3 above. "

" The first car we collected had a slow puncture. I suspect the puncture existed when I collected the car as it triggered a pressure sensor after 2-3 days and repeatedly did this following inflation of the tyre until we changed the car mid-rental. When we tried to contact Enterprise/Alamo we had difficulties with the numbers we had been given not connecting/ringing out. On one occasion, a local (French) operator to all of the details and said he would call back urgently - he never called back. Eventually we took the car back to the depot at Biarritz Airport. We were advised to take it to Speedy Repairs a short distance away. Speedy told us they couldn't possibly do anything with it that day and called the rental office, who then told us to bring the car back. we did this and the car was exchanged with a nearly new car which was fine for the remainder of our holiday. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by LUIS - 15 May 2018

" Very good car "

" only but: no parking spaces on the way back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by MICHAEL - 01 May 2018

" Easy to book. Competitive prices. "

" Very friendly and helpful agent. Nice car. No paperwork - email "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by MICHAEL - 28 April 2018

" Great value "

" Excellent friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIARRITZ, FR - Reviewed by JOHN - 09 June 2015

" The original car hire was very good but when we had to change it due to missing our flight and flying to a different airport it was a nightmare. I spoke to three different agents who each gave me a different option, but each involved a substantial increase in costs . One of the agents could barely speak English (this was in the UK) and I could not understand what she said. I was so frustrated that I decided to give up trying to rearrange the hire through Auto Europe and hope that I could rearrange it directly with CITER when I arrived in France. This proved to be very easy and I cannot praise CITER enough for their customer service. "

" Superb service. Having arrived in Bordeaux instead of Biarritz, CITER were very sympathetic and helpful. They did not have an equivalent car to the one we had ordered so gave us an update at no extra cost and also waived the charge for taking the car from Bordeaux and returning it to Biarritz. Absolutely fantastic. "

BIARRITZ, FR - Reviewed by GORDON - 16 May 2015

" Polite and very helpful staff. "

BIARRITZ, FR - Reviewed by ALEXANDER - 28 October 2014

" very helpful telephone service "

" very helpful people in the shop "

BIARRITZ, FR - Reviewed by MARK - 16 October 2014

" The most wonderful customer service, from the initial handshake over the counter to waving goodbye as we drove off! "

" Best customer service I've received in years...literally! "

BIARRITZ, FR - Reviewed by STEPHEN - 29 October 2013

" The Vehicle received was exactly as was specified and very clean and tidy. Thank You "

" Very Helpful and efficient service both on collection and return of vehicle. the "