BUCHBINDER AUSTRIA Car Rental Reviews

VIENNA, AT - Reviewed by WILLIAM - 21 July 2025

" Painless "

" Time consuming check in procedure, maybe possible to improve in advance online information "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by VINCENT - 04 July 2025

" N/A "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by GARON - 09 April 2025

" It was a very smooth and efficient process. thank you "

" Overall very good. The staff were efficient and the location of the rental desk and car were within a short walk of the terminal "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by DAVID - 10 March 2025

" Excellent in every respect. "

" Quick and easy pick up. Car was a competitive price. Personable/friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by GABRIELLE - 14 February 2025

" Easy to use "

" All positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KENNETH NIGEL - 11 February 2025

" Autoeurope are great We have used them many times. This is the first time there has been an issue with a car which was substandard "

" The car was a VW golf estate It was very very dirty inside and out when we picked it up - so much so , that I had to use wipes to clean the steering wheel and dashboard It then leaked oil all over the driveway . We contacted Buchbinder and we had to return car to airport - a morning out of our holiday plus trying to clean oil off the driveway "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by BRYN - 04 February 2025

" Everything was fine, have used Auto Europe before, no problems encountered. "

" Everything was good. I did enquire about upgrading my car, but they had nothing available due to being very busy. The car we had was fine, I was quite surprised to see that it had over 50K km on the clock, most hire cars I have had have been quite new. However the car went fine, no problems encountered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by MICHAEL - 28 January 2025

" Generally seem to be slightly cheaper than others. "

" The car was old but fine. It wasn't that clean when picked up but ok. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by MARTIN - 20 December 2024

" Definitely recommend Buchbinder rental at Innsrbuck airport. "

" Friendly and efficient plus car was upgraded. Very happy with hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by TIM - 17 December 2024

" Buchbinder are the best company I've rented a car from. Having used all the rest (see my history). I can honesty say they have always been amazing. "

" Not happy that the number autoeurope provided for buchbinder on the confirmation document was incorrect. Our flight was cancelled and we were unable to let the staff on the counter know we were running late. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by FELIX - 09 November 2024

" Always works well "

" The car wasn't very clean "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by PATRICIA - 25 September 2024

" Very satisfied "

" Great experience from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by EBERHARD - 01 September 2024

" - "

" - "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DANIEL - 09 August 2024

" Very easy and efficient. Well done. "

" Excellent service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GERTRAUD - 26 June 2024

" We picked up the car at Salzburg Airport, the representative was polite, courteous and efficient. We got an upgrade car with only 7 km on it. But all was just perfect , from Booking to dropping it off. "

" Buchbinder are the best!! Shame they are so expensive in Vienna. But compared to Dryve they are like day and night. Absolutely fantastic. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by BRIAN - 15 June 2024

" Excellent "

" Excellent website. Kept informed by email. Great car. Deposit released immediately on return Very pleased and will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 11 April 2024

" Always a good experience. Price is sometimes better elsewhere. "

" Very good experience and easy throughout. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by KEN - 04 April 2024

" Good booking website, attractive pricing for this trip. "

" Main problem was I being processed for the wrong booking until I spotted the return date was incorrect. So needed to start again. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by JANING - 21 March 2024

" Great - highly recommend "

" Excellent service from the staff, great car provided - thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 15 March 2024

" Auto Europe are ok. However we discovered on investigation that for some reason we were charged and exceptionally high fee for the week we booked. "

" We had booked a small SUV ( Opel Mokka type) and were given a VW Golf with scratches and dents and 67800 km on the clock for the £453 we paid. Difficult for my wife to get in and out of as she is disabled. No other car was available. We preordered a ski rack which was not fitted. We were handed two magnetic racks without instructions but were to tired to argue. The next day we discovered that one of the keys for the racks could not be removed and the rack was hence unuseable. An immediate email to Buchbinder was neither acknowledged nor answered. A video of the problem was made. It made it difficult for my wife to come with me as I had to carry the skis in the car itself. On return to the airport the car was not checked by Buchbinder. We returned the rack to the counter wherethe gentleman deemed it unuseable. Questioned about the email he admitted his boss had received it but not answered it as we were only there for a week and he would assure no rental was charged for the rack. Overall this was a poor experience . The car was a lot smaller than a compact SUV , it was a lot lower which caused my disabled wife problems getting in and out of the car. Buchbinder could not care less. My wife has had many hire cars via various companies over the years. Buchbinder was by far the worst. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 4

SALZBURG, AT - Reviewed by GRAHAM - 08 March 2024

" All very good, one of the best and most straight forward car hire experiences we have had recently. Especially good that my husband's age was not an issue. All went well without any problems. "

" All very good, one of the best and most straight forward car hire experiences we have had recently. Especially good that my husband's age was not an issue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by TIMOTHY - 06 March 2024

" Ok, have never had to pay extra insurance to transit through Germany before in many years of hiring from SZG! "

" First car had depleted battery so had to go back to counter and was given another. Had to then move luggage over and check a second car for damage. Cost us time but not a problem. Second car was fine. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by CHRISTOPHER - 02 March 2024

" Very easy collection. Car spotless and latest model. Easy drop off too. "

" Efficient staff with clear instructions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MATTHEW - 19 February 2024

" Experience was perfect and massively improved my holiday, thank you :) "

" Efficient and clear customer service at pick-up and even given a free upgrade to a far superior vehicle! The car was excellent in and out. Return was extremely simple and as described at pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ALUN - 06 February 2024

" A very efficient booking process and great value for money. "

" Everything went very smoothly and I would definitely use Buchbinder in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ROY - 01 February 2024

" Seemed good value compared to other agents. No problems encountered with the car hire firm, so no need to use AutoEurope to help resolve. "

" Friendly and helpful staff. No issue with rental, no issue with car. Finalised account emailed by next day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ERIK - 01 February 2024

" As above "

" I thought the prices were quite high - certainly quite a large increase compared to pre-Covid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 25 January 2024

" good except item 3 "

" service and car were good, the only problem was the wipers did not wipe clean and the washer fluid froze up at minus 4 "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by DAN - 22 January 2024

" Easy to make a booking, all the details understandably described in the order through out the process, no hidden fees. Useful updates and reminders sent without being annoying. Great service. Thank you "

" Professional and friendly staff. Was offered un upgraded car, relatively clean and in very good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 16 January 2024

" Very positive "

" Efficient staff and great car for the conditions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 24 December 2023

" Good "

" Car had 59,000 km on it. The wiper blades needed replacing, and there was a problem with the ventilation. At lower than -2.5 the screen became completely covered on the inside and could not see. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by ANTHONY - 13 December 2023

" Very straightforward "

" Speedy collection at the airport with minimum of fuss. Easy return and car was checked on spot and within a day had a message confirming the deposit had been released. Probably the easiest collection we have had at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STUART - 08 December 2023

" Excellent experience "

" Very helpful staff at reception desk. Vehicle in excellent condition and easy to find. Would recommend your company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JAMES - 31 October 2023

" All very efficient and easy. Happy to use again and recommend. Good prices. "

" The office didn't have the car I had booked and was hoping to have, but offered a range of good alternatives. I was happy with the outcome. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by RICHARD - 20 October 2023

" T "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JESS - 22 July 2023

" Will definitely use again. Thank you. "

" Fantastic service from staff and lovely car. Only issue we had was the battery warning light/message kept coming on from the start of our hire which was warning us to immediately take to a workshop. When we contacted support they said we had to drive it back an hour to the airport to be looked at but we didn't want to spend another two hours driving if it was just a loose connection and we had a full itinerary for our holiday. It would have been helpful to had had someone look at the car in the town where we were located. That was our only issue though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by DAVID - 09 July 2023

" As above - The process of getting the booking "details data" from Auto Europe to Buchbinder seems to have a glitch somewhere. "

" We were somewhat alarmed to discover that Buchbinder had our booking on their system as 28th June to 5th July when what we had booked (and what our voucher showed) was 29th June to 6th July. How can that have happened? As a result the car we had booked was not available and we ended up with an automatic golf (better car). Not complaining about the result but worried about the fact that such a discrepancy was able to happen in the first place. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CORRIENNE - 16 May 2023

" Great value ,quick and easy to pick up car and return "

" The assistant at the desk was brilliant when l picked up the car . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHRIS - 11 April 2023

" Na "

" Na "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by ALUN - 21 March 2023

" Easy to book and competitive prices. Would use again "

" It was difficult to change the arrival time after BA changed our flight so we were lucky that the agent stayed to allow us to pick up the car even if she was a little grumpy at first. Otherwise no issues with the car "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by DUNCAN - 17 March 2023

" Excellent service, never had a problem "

" Excellent service, never had a problem. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by NEIL - 01 March 2023

" great service. "

" Quick and efficient with friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by EDWARD ROBERT - 28 February 2023

" Very easy rental from start to finish. A good quality vehicle which drove well. Both pick up and drop off were very smooth and staff were friendly and really easy to deal with. "

" Very easy rental from start to finish. A good quality vehicle which drove well. Both pick up and drop off were very smooth and staff were friendly and really easy to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHRISTIAN - 14 February 2023

" Will use Auto Europe again "

" Did deliver what they promised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by IAN - 07 February 2023

" The car was beautiful and I believe a joy to drive. However I specifically ordered a manual car and was told that only an automatic was available. I've never driven an auto so my friend who owns an auto had to do all the driving. When I said that I'd ordered an manual I was told that I'd have to upgrade at a cost of well over 100 euros!! Your company has made an error yet I have to pay a shed load more money!! How does that work out? You should be offering me an upgrade at the same price or even a discount, not an extra cost. very poor customer service in my opinion. I challenge you to reply and justify this level of service, not just ignore this problem. As I say the car was great except it wasn't what i ordered. I specifically chose Buchbinder a they did not charge for an additional driver. Might as well as not bothered as I didn't get to drive it! "

" The car was beautiful and I believe a joy to drive. However I specifically ordered a manual car and was told that only an automatic was available. I've never driven an auto so my friend who owns an auto had to do all the driving. When I said that I'd ordered an manual I was told that I'd have to upgrade at a cost of well over 100 euros!! Your company has made an error yet I have to pay a shed load more money!! How does that work out? You should be offering me an upgrade at the same price or even a discount, not an extra cost. very poor customer service in my opinion. I challenge you to reply and justify this level of service not just ignore this problem. As I say the car was great except it wasn't what i ordered. I specifically chose Buchbinder a they did not charge for an additional driver. Might as well as not bothered as I didn't get to drive it! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by STEPHEN - 24 January 2023

" The whole experience using Auto Europe was very simple and much cheaper on this occasion rather than booking direct with the actual hire company who provided the car. Choice of vehicle was immense with both plenty of companies and cars to choose from, Confirmation was instant, Detailed instructions of what documents were required and also payment methods required. pick up and drop off was seamless and the customer service rep at Buchbinder was very attentive, polite and professional. The car we received was an upgrade to what we had booked and was very clean and lovely to drive. I have since booked with Auto Europe for our next holiday and am very confident about the whole hire experience ahead next time In all honesty there is an increased risk or worry when using a third party to book a vehicle or any other service (On a previously occasion it had caused an issue which was my fault as i did not know the credit card number and the car could not be hired and i was out of pocket) so i was a bit apprehensive, but that was my fault and i have learnt from my mistake, but as long as you follow the conditions there should be no problems and i can highly recommend using Auto Europe as a booking partner. "

" Great service...... customer rep at counter was extremely polite and helpful and very efficient for pick up and drop off. upgraded to an Audi A6 which was a pleasure to drive. very happy with the whole experience. :-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PAUL - 28 December 2022

" Things didn't go to plan (because of flight delays), but we still got the car and it was a lovely car, an Audi A4 which was excellent value for money. "

" Our flight was nearly 3 hours late and we arrived at Buchbinder outside of normal working hours. We are very grateful that the member of staff was contacable and returned to give us the car and an upgrade. Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by MARTIN - 21 December 2022

" Very smooth "

" Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PAUL - 19 December 2022

" Overall it was ok, but the car was a bit of a disappointment in its age and preparation. "

" Car was an older model with 75k km on the clock. Washer jets either didn't work at all or were frozen for most of the trip. The winter tyres provided were budget and offered poor grip in winter conditions. There were no floor mats. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

INNSBRUCK, AT - Reviewed by HAMID - 28 November 2022

" Nil "

" Nil "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

INNSBRUCK, AT - Reviewed by ROBERT - 03 October 2022

" As 3 "

" Very happy about the car hire experience. The return of the vehicle was a little wierd. No one to receive it and no information how to hand in the keys. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 27 September 2022

" See above. "

" There are no toilets at the outdoor carhire drop off nor at the carhire office area ; you have to walk halfway to the terminal . There were no luggage trolleys available at the drop off. Salzburg airport is a lot better organised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by JULIE - 13 September 2022

" Smooth and efficient service. Clean modern rental car "

" Professional friendly service at both pick up and drop off. Clear instructions. No issues whatsoever and a free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by JOHN - 07 September 2022

" I was quite pleased with the experience "

" I had no problems with collecting the car or dropping off the car and the car was of a high standard. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by JAMES - 02 July 2022

" Friendly staff, stress free pickup and return. Very satisfied. "

" I booked a Ford Fiesta and was offered a free upgrade to an automatic Audi A3. Never having driven an automatic, I decided not to attempt it on my first left-hand side driving experience in three years! I was offered a manual Audi Q2 as an alternative. Buchbinder earned top marks as far as I was concerned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by BRIAN - 30 May 2022

" Superb service "

" Excellent company couldn't have been more helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DAVID - 19 January 2022

" As above "

" I hired a fiesta and was upgraded to a Skoda kodiak by a very friendly and helpful gentleman at the buchbinder desk. Thanks this was a great result "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by ROBERT - 31 December 2021

" Helpful staff at pickup despite the delayed flight so late collection. Nice car. Trouble-free return. "

" Helpful female staff at pickup. Nice car. Trouble-free return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RICHARD - 14 September 2021

" No issues this time. Best website to compare all suppliers in one view. "

" Finding drop off and then where to leave keys not as easy as some airports. Videod car and key drop off but no issues and bill came through as expected after weekend. Car was excellent, high spec for the group. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DAVID - 08 October 2020

" PLease see above "

" I initially booked an automatic Ford Focus, but your website informed me that I could upgrade to a BMW for £150, as the rental period was six weeks I took advantage of this offer. When I arrived at Buchbinder they offered me a Transit van, I was shocked and declined. The only other automatic car they had was an Opel Safira - a markedly inferior car to the bmw that I had booked. On questioning the Buchbinder rep. stated that these were the only automatic cars they had. I accepted the Safira under sufferance, it had done nearly 50,000 kilometers, had no satnav and was generally unsatisfactory. I got in touch with both yourselves and Buchbinder, you informed me that I might be able to swap cars the next week in Salzburg. On contacting Buchbinder in Salzburg, they informed me that they did not stock automatic BMW or Ford Focus at any of their branches in Austria. I was therefore lumbered with a gas guzzling, unattractive taxicab, rather than the neat , economic sedan that I had ordered. I am unhappy with both you and Buchbinder, and feel that I was conned. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by GUIDO SERGIO - 22 September 2020

" It was a positive experience due to the efficient and friendly staff and a good package. "

" Friendly and efficient staff. Good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by TIMOTHY - 12 March 2020

" Very good "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ELIZABETH - 26 February 2020

" Quick and efficient "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NEIL - 19 February 2020

" Everything went smoothly "

" Car was not the best (Dacia) but more than adequate for our needs. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by SEBASTIAN - 17 February 2020

" the car was not in perfect condition. the tyre was not calibrated and you could feel it vibrating. also every now and again the car would show a warning that it could not find the tyre sensor... "

" overall ok "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

SALZBURG, AT - Reviewed by STEPHEN - 28 January 2020

" Easy booking experience and kept well informed "

" No queues and very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by NEIL - 25 January 2020

" Previous bookings have been excellent but not this one "

" When I collected the vehicle it was not clean inside. When I returned the vehicle it was full of fuel and not damaged. When I received my credit card statement it appears they charged me another €108 on the 31-12-19???? Awaiting your response to my already sent email. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by SIMON - 21 January 2020

" Great experience , very fast process , got great car upgrade also will be sure to book with these again , thanks very much Simon "

" Super efficient very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PATRICIA - 03 January 2020

" easy booking "

" I feel that the car provided was below the category of booked vehicle. The safety and basic equipment and market price range of a Dacia are below of that of the Ford. The car was clean but the boot cover was missing and the carpets were soaking wet. The service and politeness of the employees was pleasant. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

INNSBRUCK, AT - Reviewed by ANDRE - 02 January 2020

" Civilised service, Unlike some we have used in other countries where it's obvious that staff are on commission to get damage payments. Very good service. "

" Everything went to plan. Very fast check-in as we are a previous booker with them. Drop off very simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PETER - 01 January 2020

" Quick pleasant service. Only wish we got the car or similar that we requested (Ford Focus estate - we got an Opel combo - terrible vehicle and should be binned) but change over to a 4 wheel drive car went ok. "

" First car wasn't suitable for the winter conditions. Asked for a big 4 wheel drive car. Only had a fiat panda left. Small but it was fab in the snow. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 26 December 2019

" Good price for a medium low spec car "

" The vehicle developed a low tyre pressure warning light, I checked all tyres and they all had a good pressure. I could not find a tyre pressure spec as the car did not have a handbook. I eventually found the required information on the inside of the fuel filler cap. auto engine stop not always working. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

INNSBRUCK, AT - Reviewed by RONALD - 24 December 2019

" As stated above "

" At collection staff were 1st class however when I attempted to return the car I had difficulty finding drop off point and the attitude of the staff member was disgusting "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 4

VIENNA, AT - Reviewed by DAVID - 11 December 2019

" Not enough clarity on hidden charges. I feel i have been ripped off. I paid for full cover insurance and still had to pay €1000 in case of an accident? The cross border charges are a rip off with full insurance cover. Cars from another country used to go into those countries should have full use of the countries road network and customers should not have to make additional payments. I am really angry about these 'hidden' cost and will never use auto europe again. It amounts to theft in my opinion. "

" The interior of the car had loads of stains on seats. I was given a Slovakian registered car but had to buy Slovakian vignette to drive on Slovakian motorways. Plus i have now received an in voice for €52.66 to cross the Austrian border? These items need to be loud and clear when hiring in Austria. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 4

VIENNA, AT - Reviewed by JERRY - 17 November 2019

" Very bad experience "

" Not a good service "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by ALEXANDRA - 09 November 2019

" unfortunately a unsatisfactory experience - see above "

" A few miles out of Vienna airport after the pickup the tyre pressure light came on and indicated low pressure of front wheels - this needed immediate attention which I could have done without. At drop off 4 days later a scratch was pointed out to me which I am unsure how it got there, though I know it was not present when I picked up the car. The 2 men dealing with drop off on November 1st were unfriendly and intimidating, explained that I needed to come and sign paperwork (which I did) and that I would be receiving an email on Monday 4th to say if I would be charged or not and that if I had not heard anything by Tuesday 5th I would not be charged. I did not receive any email - and have not to date but realised only today, 9th November that a I was charged a large sum £634 - in my opinion excessive considering the small scratch - it is my intention to follow this up further. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 2

SALZBURG, AT - Reviewed by SLAWOMIR - 17 October 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by IAN - 29 September 2019

" Car a little under powered "

" Good customer service at the depot in the office Innsbruck "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by KEVIN - 20 September 2019

" Overall very efficient and friendly service. "

" Buchbinder are our favored hire company when visiting Austria and we have used them on several visits. Overall value score reduced on this occasion as the Car we received was of the correct group we booked but the specification and car features were very basic. Condition score reduced as There were several marks (minor) on the car bodywork that had not been recorded and therefore required reporting before leaving the airport. This was and inconvenience however the Vienna airport Buchbinder staff are excellent and they quickly addressed the matter. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by RICHARD - 15 September 2019

" Easy to arrange hire at a good price "

" Service a bit slow "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANDREW - 12 September 2019

" I use Buchbinder on a regular basis and they are always very good. "

" Great service again - see you again soon. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ROGIER - 06 September 2019

" n/a "

" execellent service in Vienna when taking out the vehicle, number of small sratches /markes on thecar, but otherwise in very good condition. drop off in Vienna was confusing, with some unclarity about whom we had to talk to. (staff initially seemed somewhat uninterested, whereas in Vienna staff was very, very friendly and helpful) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by TRACY - 05 September 2019

" Not great. Long queue. No parking disc in the car so we were fined 29 euros for parking at a supermarket without a disc, but we didn't even know to display a disc and there wasn't one in the car anyway. VERY POOR. No help offered "

" Queue to collect was very long and took an hour for us, many people were waiting behind us for even longer "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VILLACH, AT - Reviewed by SALLY - 27 August 2019

" Car ok. Not good enough signage at Salzburg Airport for car rental return, needs to be more prominent. I have been charged €20 for a GPS I did not order or was given. I want to be reimbursed for this amount plus tax immediately. You have my MasterCard details. "

" I have been charged €20 plus tax for a GPS I did not order or was given. Please refund this amount plus tax immediately. You have my MasterCard details. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by EBERHARD - 22 August 2019

" --- "

" --- "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JAN - 19 August 2019

" Booking the car was easy. It would be helpful if the car rental company was more prominent on the booking voucher, perhaps reproducing their logo. When we got to Vienna we were looking for an Auto Europe desk instead of Buchbinder "

" Buchbinder desks were chaotic. Three desks were in operation but there were many people waiting requiring cars, with no organised queue. No a pleasant experience. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by MARK - 08 August 2019

" Very easy to use "

" Vehicle condition less than expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by SEBASTIEN - 28 July 2019

" No comment "

" No comment "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by WERNER - 28 July 2019

" Auto Europe are very efficient, no complaints at all "

" Very rude staff at the drop off desk in Salzburg. Person was unwilling to help and locate support staff who can check-in the vehicle. Eventually I found the person myself, but the counter staff was VERY unfriendly. He did not want to provide his name . . . (dark hair and glasses) "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by COLIN - 25 July 2019

" See above. "

" When collecting the car I was told that I could return the car with less than a full tank of diesel and it would be filled for me at a cost of €1.08 per litre (less than the cost of diesel locally). I agreed to this arrangement and returned the car with half a tank of diesel. Based on a fuel tank of approx 60 litres I expected to be charged around €30-35 for diesel. Without any explanation my credit card has been charged €75.82 (more than the cost of filling the whole tank). Please arrange for the overcharge to be refunded to me. Thank you. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by PETER - 20 July 2019

" The hire went without a hitch "

" Fast and efficient with a friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NEILL - 09 July 2019

" I don't consider the car I hit to be in the same category as the one I booked. Big rip off. Never again. Crap company. "

" Awful 1 hour wait at the airport. Called buchbinder and they said "well it's the weekend, what do you expect?" There were others behind us in a massive queue they would have had a 3 hour wait. Just not acceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by PETER - 05 July 2019

" Easy and simple process "

" Helpful and pleasant staff. Car provided in pristine condition and worked well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VASSILIOS - 03 May 2019

" Very good apart from the cross border charge of €45 to go across to Slovakia. "

" Very efficient "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 20 April 2019

" The only negative was the long length & slow time of the queue to reach the counter. The counter staff were excellent & worked as fast as they could. "

" The counter staff were very helpful & efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MICHAEL - 27 March 2019

" Friendly staff and clean virtually new car, only problem was finding it in the multi story car park. "

" Would be nice if there were more staff available to check you in as its never good to wait long when you get off the plane and want to start your holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARYA - 13 March 2019

" Easy to navigate, good prices "

" My experience with Buchbinder was beyond incredible. Our provider was super kind and polite and even gave us donuts and chocolate to welcome us to the country. We had no issues and everything was explained proprrly with excellent customer service. Will definitely rent throgh Buchbinder again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by STEPHEN - 13 March 2019

" No further comment "

" No further comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GARETH - 03 March 2019

" Will find a different rental company next time. "

" Had to take out additional insurance of $84 because I didn't have a credit card to charge to for deposit. Van was Ford Transit, not Mercedes-Benz Vito as I had booked. I had seen the Ford Transit on another rental company website a lot cheaper than Buchbinder "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by DAVID - 26 February 2019

" Overall very happy "

" Easy to deal with, very friendly staff, we were surprised we didnt get the car we requested, but we were happy with what we had, very little drop off parking space though, but it was a very bust day, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by LYNN - 12 February 2019

" Easy booking online and best price but very frustrating collection and drop off at airport "

" Very long wait to collect car. Seems ridiculous that you have booked the car online and prepaid and used the rental company dozens of times previously so they already have all details that the process takes so long. At drop off there were no spaces to park the car. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by COLIN - 04 February 2019

" Competitive prices, quick responses to questions, contactable by phone! "

" No problems with this reservation / experience. Buchbinder are my preferred rental company in Innsbruck - pragmatic, short queues, friendly staff. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by MICHAEL - 30 January 2019

" staff at desk in Innsbruck are the best, polite fast and efficient Thanks "

" staff at desk in Innsbruck are the best, polite fast and efficient Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by MICHAEL - 27 January 2019

" Overall good. "

" We asked for snow chains and these cost €72 for 3 days, so expensive. We could not get them to fit. We asked a local to help and he could not do so as well. We followed instructions, and when back at Innsbruck, was told we had to drive the car forward one metre with them on to get fitted. Not clear and we could not go to some locations as no snow chains. Very expensive for something that does not work, and you can buy chains for €45! "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by JACQUI - 24 January 2019

" Pleased with car offered "

" Quick and easy at check in. However we were advised to have snow chains for which there would have been a charge if available for our car and our friends were offered them at no charge ??? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SERGIO - 22 January 2019

" Great way to book cars and great value too. "

" It is fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by GRAHAM - 20 January 2019

" Very easy, used on numerous occasions & happy with service "

" Very easy, used on numerous occasions & happy with service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by HOWARD - 15 January 2019

" My answer in question 3 says all I need. "

" The car was comfortable and good to drive but, when we returned to the airport the next day to hire snow chains, there were none available, nor was there a 4X4 vehicle available. We were given two emergency numbers for which we had paid full insurance but neither of them answered when we were unable to get to our pension because of snow. (We had wanted to ask if we could hire snow chains locally.) had we broken down in the snow we could have been in serious trouble. As it was, our host came and collected us and drove us to her pension in her 4x4. We paid a lot of money for the extra insurance so did not feel happy at being unable to contact either emergency number. Four people in their seventies expected better. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by BRUCE - 19 December 2018

" See item 3 "

" Everything went well our only concern was we hired a Ford Focus Estate [or similar] and were provided a Opel Combo which is a van with windows and a rear seat, pretty basic therefore disappointing although it did the job. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ROSALIND - 18 December 2018

" Staff, service and car amazing. The bring back empty option is not cheaper. I filled my car in a petroleum station for €36, brought it back a quarter full and was charged €64 odd to fill it to the top. "

" The reception clerk was professional but very helpful. Unfortunately he said it would be cheaper to bring my car back as empty as I could and it would be cheaper for you to refill. I was staying 60 miles away but drove to Salzburg twice so it was difficult to monitor the petroleum usage. It cost around €36 to refill and was down to a quarter when I brought it back. You then proceeded to fill it and charge €64 odd so I was very disappointed and annoyed I was persuaded to take the bring back empty option. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by DMITRIJS - 12 December 2018

" All ok, but very expensive prices on car rent "

" All ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEVEN - 24 October 2018

" Unfortunately Auto Europe could do nothing about my ridiculous excess charge.Not the money but a matter of principle "

" Arrived at desk 30 mins early.Was told there would be a charge of €10 plus tax.By the time paperwork was done i actually got into the car 5 minutes early.I am a frequent rental customer and will not be using Buchbinder again! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by GAVIN - 16 October 2018

" Easy booking and good enough value. The most important terms and deposits need to be made clearer though. Who reads through those pages and pages of T's and C's? We were caught out with the exceptionally hefty deposit when arriving to collect the car. "

" Arrived to pick the vehicle up and they wanted a hefty 1100Euro's deposit. Much more than the paperwork suggested. Or we could take out additional insurance and an upgrade for 160 and then it come down to 400. Also I have been charged approx £220 and I've not yet had any correspondence on what this was for. I think it is the 160 upgrade and then a bit of fuel as I returned it about 1/8 tank from the top. This does not compute with the £60ish remainder after the upgrade though? "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by DAVID - 16 October 2018

" It was not made clear that nobody from the car hire company would wait for me to arrive, even though I had contacted Auto Europe to inform them my flight had been delayed. Very poor communication, and an extremely frustrating experience for me, waiting in the airport all night. Unacceptable, and very poor customer service in my opinion. "

" My flight into Vienna was delayed, but I had included the flight number on my booking form, so I assumed someone would be at the desk waiting for me. However, this was not the case, and I had to wait in the airport all night until the desk opened at 7:30am. Very frustrating and disappointing. However, the car was fine, and good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STYLES - 26 September 2018

" with auto Europe no problem,but buchbinder tried to sell extra insurance which was not needed "

" rental staff tried very hard to get me to take extra insurance, did not get car that was booked car seats very dirty "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

SALZBURG, AT - Reviewed by IAN - 24 September 2018

" Drop-off at Salzburg airport needs to have an extra sign about 50 metres before as the turn is very sudden and not easily seen. "

" Vehicle was late arriving, and minor damage to driver's door was not marked on sheet as heavy rain obscured it. Front passenger window had clearly been left open as the front RH seat was very wet. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by GARY - 16 September 2018

" Easy to book "

" I'd booked sat Nav so I could make the complicated journey to our destination. The office didn't have any left and neither did they have another car with sat Nav fitted. The team were personable but didn't have what I needed. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

INNSBRUCK, AT - Reviewed by DAVID - 16 September 2018

" I have used Auto Europe many times and find the prices and service to be excellent. "

" Only downside was the car had done a relatively high mileage and the auto gearbox seemed a tad noisy. The car had had a high number of small damages before my rental. Picking up and dropping off the car was very quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by NIGEL - 12 September 2018

" Finds best value hire companies "

" Car had quite a few scratches but was quite new and ran perfectly well. I thought I was getting, and paid for a Sharan or Galaxy so was surprised to only get a S Max but it was ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by DANIELLE - 11 September 2018

" Really pleased with Auto Europe. Clear and easy to understand terms and conditions, easy to use website with plenty of choice. Good communication. "

" Experience was very smooth. The vehicle was entirely suitable and drove well. Counter staff were generally polite and explained things. Not all information was shared between pick up and drop off, such as drop off staff knowing that the arrangement had been to return the car empty of fuel. I feel that excess amounts in the event of a claim are very high and that wheels, underside of car, etc should be included as a matter of course without extra premium. I do like the fact that one additional driver is included free of charge with Buchbinder - none of the other rental companies I looked for did. It's a real plus point. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 02 September 2018

" I always look for a good price that represents value for money so I would always look at Auto Europe but if there was a better deal elsewhere then I wouldn't hesitate to use another company. "

" I was disappointed with the car I received. Considering it cost almost two hundred pounds I was expecting something better than a dented Nissan Micra with a terrible engine and a missing parcel shelf. However the pick up and drop off was quick and easy. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by ANDREW - 30 August 2018

" Always clear information "

" Efficient despite long queues at pick up "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by MICHAEL JOHN - 28 August 2018

" Child seat hire is expensive. €50 for a booster seat for 7 days is far too much. "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by BEN - 27 August 2018

" Auto Europe were easy to contact when I had and addressed the question feel helpfully. However, if I hadn't been able to address the question, relatively easily with the Buchbinder, I fear that the solution offered by Auto Europe would have meant paying twice for the hire, plus a £100 cancellation fee. Also I was put on hold for over 10 minutes while the Supervisor's advice was sought. "

" The staff were very helpful. Their being able to communicate in English was most useful. I was expecting a manual car, but have an automatic was absolutely the right decision. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by TIN CHI RAY - 20 August 2018

" Friendly & efficient "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GERTRAUD - 19 August 2018

" no queues, always helpful, reasonable car - a little expensive but I guess it was height of season. "

" Always very efficient. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GRAZ, AT - Reviewed by KENNETH - 19 August 2018

" Had slight concern upon collection when I saw water pouring out from under the engine bay. Was not advised what this was but was told that it was normal. "

" The drop off area was not clearly sign posted. Actually left the car in the wrong spot. Also drop box for return was not at the reception desk so left the key with the adjacent car hire Co. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KLAGENFURT, AT - Reviewed by HANNA - 31 July 2018

" Very helpful staff "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by EMMA - 25 July 2018

" We struggled to start the car, so suggest you should put instructions in the car , eg how to start it , how to open petrol cap "

" Ok "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by RONALD - 24 July 2018

" as mentioned above, the credit card block could cause some problems for people with not much credit on their cards. "

" my only concern was that 1200 euros were blocked on my credit card immediately. Since I had already used record go two weeks earlier, my card now had 2400 euros blocked. Go record took 0ver one month to unblock this money. Buchbinder took two days which was acceptable. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STEPHEN - 23 July 2018

" Top service allround from start to finish "

" Very good service all round will definitely be a future customer price and service excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOANNA - 23 July 2018

" Good service "

" No problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 22 July 2018

" All very easy and positive - I have already recommended AutoEurope to a friend "

" All very good - just the location of the office in Salzburg was not very central and had recently moved - the updated address provided by AutoEurope was incorrect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GLENN - 09 July 2018

" good "

" Car had a strong smell of smoke such that we had to have window open for first 5 minutes each time we got in. ( didn't notice when we initially picked up car) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by STEVEN - 06 July 2018

" Inline with my scores very happy. "

" Excellent very easy process in collecting and dropping of car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DAVID - 05 July 2018

" Booked an Audi A3 got a Skoda Superb, same size(ish) not the same quality. "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 02 July 2018

" The experience with Autoeurope was great and the price very competitive, just watch out for the rental firm trying to under sell a lower grade car. "

" I felt the car that we received was not as good as ordered. I think we received a mini class (Fiat Panda) rather than economy (Fiesta equiv.) but Buchbinder assured us it was what we ordered. During the rental we realised the car did not have air conditioning as per the booking but by this point it was too late. Overall it was a hassle-free and efficient experience, and the car was suitable for the little driving we did, and as the weather wasn't too hot. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by PHILIPP - 27 June 2018

" I strongly advise NOT to use that car rental. They charge for extra for every detail (e.g. driving into a different country). Furthermore, do they give you a worse car than you booked and claim it would an upgrade. The car was fitted with winter tyres (in summer) and had a bad smell. "

" i arrived to collect my car and I was told that my credit card is not accepted for payment and I need to get an extra insurance of 35 EUR per day in order for them to accept my card. Furthermore, did I recieve a different car type (mini van) instead of compact car. the Opel Combo provided did still have winter tyres on and was dangerous to drive. apart from the lacking power it was breaking not in a straight line, which made the driving on the highway rather dangerous. my worst car rental experience ever. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by BRIAN - 09 June 2018

" As usual very good "

" Execlent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IEUAN - 20 May 2018

" Unless you yo don't mind queuing for ages use Budget or Avis. Mind the hidden charges!! You won't know until you are home and checked your credit card!!! "

" The que collecting the car was awful .. 2 people serving taking 20 mins to deal with customers, the que was about 12-15 waiting for rentals. The cost of the comprehensive insurance in the event of accidental damage appears to be more than quoted ... was quoted 30 euros but according to my credit card I've been charged 80 euros. Been home 5 days but still waiting for my deposit to be credited back to my account. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

WELS, AT - Reviewed by MICHAEL - 16 May 2018

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CHRISTOPHER - 11 June 2015

" You should make it clear that additional insurance cover requires that any payment for damage caused must be recovered from Auto Europe. In Vienna I was offered additional cover for 20 euros per day. I explained that I had bought the additional cover in the UK for £11 per day. I was told that the process to recover any damage charges would be easier if insurance is bought locally. In any event 20 euros a day is too much. Buchbinder appeared to have no record of the fact that I had bought additional insurance cover in the UK. "

" Staff very helpful, but not enough of them. It took far too long to collect the car. "

VILLACH, AT - Reviewed by ANIEL - 27 May 2015

SALZBURG, AT - Reviewed by DAVID - 18 January 2015

" Have used auto-Europe many times, always satisfied with service. "

" Had a problem during a September 2014 hire, could have been much better informed by Buchbinder receiving conflicting advice, difficult to resolve. Had very good service on this reservation. "

GRAZ, AT - Reviewed by DAVID - 26 August 2014

" A map showing just where the office was in Graz would have been helpful "

" Helpful man. An English handbook would have been most useful "

SALZBURG, AT - Reviewed by BRIAN - 24 May 2014

" excellent organization. "

" very efficient-arrange taxi to station. "

SALZBURG, AT - Reviewed by BRIAN - 30 March 2014

" Terms and conditions stated a Sunday Opening charge. Telephoned agent who said this was fact but came back later by phone and email to correct this. I find that impressive. T's and C's have been updated so well done Auto Europe. "

" Bit slow on arrival as staff training. Not sure staff training should impact on customer. Friend was about 10 minutes quicker with another operator. Might have been annoying if we had less time. "

SALZBURG, AT - Reviewed by JOHN - 17 March 2014

" Always a good deal and no problems if I have to chnage the type of car or have to cancel. I don't like the increasing number of cars where the daily mileage or kilometres are limited. This seems to be happpening more and more especially for rentals in Germany. "

" Quick, friendly. Also gave me a free uograde as the type of car I had ordered wasn't ready for me. "

SALZBURG, AT - Reviewed by STEPHANO - 22 January 2014

" good infomation supplied "

" used before ,good but don't like out of hours extra cost at weekends "

INNSBRUCK, AT - Reviewed by BRIAN - 07 January 2014

" There is only notification in the small print that a credit card (not a debit card) is required to collect the hire car. I, like 10 other people on the same flight were unable to collect their hire cars. I was charged £90 admin fee to cancel the hire and it cost me 150 Euros for a taxi. You have been warned ! I was also charged an extra fee of 75 Euros for winter tyres on a subsequent hire. "

SALZBURG, AT - Reviewed by STEPHEN - 03 January 2014

" I have used auto europe many times and so far always with good results "

" Good "

SALZBURG, AT - Reviewed by DUNCAN - 03 November 2013

" excellent service great to see paperwork ready for us on arrival "

" great helpful staff "

SALZBURG, AT - Reviewed by KAROL RUDOLF - 26 October 2013

" The car was satisfied, but the comunication between us and the ladys from Salzburg aeroport wasn`t very nice . And will be better understending if when somebody rent a car online to be more vizible on site that he need to have 700 euro on his account when is needed to pick up the car for the depozit. "

" The car was satisfied, but the comunication between us and the ladys from Salzburg aeroport wasn`t very nice . And will be better understending if when somebody rent a car online to be more vizible on site that he need to have 700 euro on his account when is needed to pick up the car for the depozit. "

VIENNA, AT - Reviewed by VIACHESLAV - 26 July 2013

" perfect "

" perfect "

VIENNA, AT - Reviewed by SERGEY - 26 June 2012

" additional notifications about the deposit "

" 2400 EUR of deposit for economy car...that was surprising. I wish to know it before booking next time... "