BUDGET AUSTRIA Car Rental Reviews

VIENNA, AT - Reviewed by THADDEUS - 24 July 2025

" I would like a paper copy of the contract in case there is an accident or any incident with the police or whatever. You never know as they do routine checks from time to time. "

" I completed my check-in online. When I arrived, there were several customers ahead of my in the queue. One of them was having a long problem that took over half an hour to resolve. A second colleague would have helped a lot. My key and contract was ready to go and it took me 1 minute, but the lady never looked up to see who was waiting etc. I never got an emailed copy of my contract. So I'm not sure what would have happened if i I needed it during the rental. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by ANDREW - 10 July 2025

" Very easy and quick pick up and drop off. Our car was upgraded and very good. "

" Very easy and quick pick up and drop off. Our car was upgraded and very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by WILLIAM - 02 March 2025

" Couldn't be faulted "

" Everything first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IAN - 27 December 2024

" See above. "

" Budget is owned by AVIS. As publicised in the UK press, when collecting the car, they try to "upsell" you insurance, even though I purchased it via Auto Europe, plus an additional charge for entering into Germany (100 Euros) from Austria. I requested an invoice, which they said they would send to my email address, but this has not yet been received. I called Customer Services, (Sandra) at 12.30 27/12/24 to query this, and was advised to upload a copy of the proof of payment on your website. So, not exactly helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by FERLIN - 26 October 2024

" Smooth collection and return "

" Smooth collection and return and a lovely car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHARLES - 05 October 2024

" Excellent "

" Excellent from every aspect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IRIT - 04 October 2024

" Apart from the thing I mentioned everything was fine "

" The only thing that bothered me was that there was nothing to guide us on how to use a car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANDREW - 01 October 2024

" Having the car was wonderful as we were able go places outside the city of Salzburg. The car was very comfortable and easy to drive. I would certainly hire a car again as it gives you a certain of freedom. Budget you were excellent. Many thanks. "

" We had very good experience with Budget, receptionist was very friendly and welcoming. The picking up and returning of the vehicle was very smooth. We enjoyed the car a very smooth and comfortable ride. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 13 April 2024

" Easy to book. Good prices. We'll definitely use Auto Europe again. "

" Everything was fine until after drop-off and I received an unclear email that the front alloys were damaged and I'd be subject to a £1000 excess. The first budget staff member I called was rude and didn't want to help me, other than giving me a phone number to call that was unavailable. The second person I spoke to was much more heplful, looked up my account and explained that even though I'd received the email, I would not have to pay the £1000 excess, it was just an advisory. This was a horrible, stressfull follow-up to a good rental experience. I must also state that the alloys were not damaged by myself in any way. We have clear photos before and after - the slight marks were already there. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by PETER - 25 March 2024

" There was an unknown item on the invoice and I had to write 3 times to the Autoeurope team until they were willing to look into. As soon as they realised they actioned it but it took a while until they did it. "

" I have been charged for cleaning however there wasn't any dirt in the company that was outside the normal usage of a car in winter. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by SHERIDAN - 10 March 2024

" Everything worked well and the explanations as to motoring requirements for the country visited were clear and in excellent English. "

" Everything worked well and was clearly explained. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JEFFREY - 20 February 2024

" Excellent "

" Excellent "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by MARK - 31 January 2024

" Best car rental company! "

" Yet again great customer service from Budget. Well done! Highly recommended and decent cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL - 09 January 2024

" An excellent experience from start to finish....especially the staff at Salzberg airport. Helpful, friendly and a free upgrade. "

" An excellent experience from start to finish....especially the staff at Salzberg airport. Helpful, friendly and a free upgrade. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JUSTIN - 13 October 2023

" Autoeurope customer service becoming less helpful "

" Counter staff very rude and unhelpful "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 4

VIENNA, AT - Reviewed by ABDULLAH - 29 September 2023

" I pay money for a car and insurance details by internet it was clearly mentioned everything. But it looks scammed "

" I book a car throw Auto Europe website. I booked a Mercedes car with full insurance. I arrived budget office at vienna airport they give me peugeot 2008 type with third party insurance. I was arguing with them to get full insurance but they refused. They said to me if you want full insurance you have to pay 263 euros or next time come and book car directly from us. I send an email to Auto Europe car for this case but no answer.I went Austria for vacation but i was whole trip triffids not to damage the car , a small dent or scratches it will put me in difficult situation. Iam really not recommended your website to anyone, also you guys have to do investigation regarding this case or i will open it in a court. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 5

KLAGENFURT, AT - Reviewed by SERGEY - 25 September 2023

" Very good service "

" Excellent team at Avis Klagenfurt, many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 11 September 2023

" as above "

" no problems whatsoever, nice clean reliable car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DAVID - 23 August 2023

" Very polite gentleman at desk. "

" Fast and efficient process and desk which has not been my experience previously at this airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DAVID - 22 April 2023

" App works well but not sure about the extra insurance "

" Car had some damage not on the paperwork. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

INNSBRUCK, AT - Reviewed by IAN - 29 March 2023

" After using auto Europe a few times now it has been without any issues and a good experience "

" Excellent quality car, great experience at pick up and drop off, very nice staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SIMON - 28 March 2023

" Z "

" Good handover, covered all information and questions. Friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEVEN - 20 March 2023

" None "

" Budget are attempting to charge me an outrageous sum of money for damage that i did not cause. This is disputed due to shortcomings in their record keeping and customer service. Their pre-delivery damage report was not sufficiently specific and they did not carry out a pre-delivery inspection with me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by ASHLEY - 05 March 2023

" Good ,once I was at the desk but slow procedures for people who had problems trying to complete their Card transaction, an hour to get to the desk,3 people in the queue and 2 Budget personnel were behind the desk. "

" Very pleased with the car and the Return experience at the Airport with the udget staff. The Pick Up process was very slow , I was waiting in a queue of 3 people for nearly an hour, it was 8.30pm and I had my 6 year old grandson with my family. Took a long time to process other clients details.My check in was quick once it was my turn. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PETER - 10 February 2023

" Well done Budget. We certainly will use your services again. "

" The only reason why the condition of the vehicle is only a seven is really our own fault. We arrived earlier than expected and our car was not ready yet, so we got an upgrade which was not yet cleaned outside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by IAN - 05 February 2023

" I use Auto Europe for most trips as I find choice and good prices on the site. "

" The rental went very smoothly. The only thing that could have been better was being provided a bay number to pick up the car from. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KLAGENFURT, AT - Reviewed by IAN - 27 January 2023

" See above. "

" All fine... there was o e minor bit of damage on pick up that hadn't been logged. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by STEPHEN - 25 January 2023

" easy to use "

" no copy of contract or end receipt received despite checking email was correct "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GABOR - 10 January 2023

" The rental experience was very good, but I got a different kind of car what I had ordered (with the excuse that the car type was just an example) Unfortunately misleading marketing is one of the things I hate the most so I will never use your service again and I will not recommend it to anyone "

" The rental experience was very good, but I got a different kind of car what I had ordered (with the excuse that the car type was just an example) Unfortunately misleading marketing is one of the things I hate the most so I will never use your service again and I will not recommend it to anyone "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by SIMON - 29 December 2022

" . "

" Easy to understand handover, budget use quick pass before collection which sped this up. Overall very happy with experience and car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PHILIP - 13 September 2022

" Good value and allows rapid comparison of different providers "

" Excellent customer service. I'm finding car rental quite expensive at the moment which may cause me to consider other options eg train, bus etc "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by STEPHEN - 04 August 2022

" Unfortunately we were unlucky that our flight was delayed which caused the collection desk to be closed upon our arrival. We contacted Budget the following day at opening and they were extremely helpful and ensured our car and paperwork was ready for collection when we arrived at the airport the following day, also due to us collecting the car a day later the price was reduced and we were offered an upgrade or further insurance. We were overall really happy with the service we received "

" Happy with service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 11 April 2022

" See Question 3 "

" What is the £75.61 Airport surcharge? "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by JOHN - 16 February 2022

" Very helpful when I phoned up to discuss a couple of issues "

" No problems at all , all went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 15 February 2022

" The car was well prepared and was fitted with new winter tyres. Apart from the fuel gauge problem the experience was very good. "

" When I collected the car I was told the fuel gauge on the car was faulty and would not show full when it was full. As a result I was not clear about the range available up to the next filling. Apart from this the car performed perfectly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by IAN - 03 January 2022

" The help autoeurope staff in the uncertain situation gave and advice was excellent "

" Price creep on locally purchased options other driver and snow chains tax and fees not clear "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SUSAN - 11 November 2021

" As above "

" The lady Stephanie who dealt with our booking was extremely friendly and helpful when we picked the car up and dropped it off. Very happy with the service and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHANN - 08 November 2021

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PETER - 28 January 2020

" Car renta; at INN airport can be a hassle. This time it was totally hassle free, quick and courteous. "

" Quick, efficient service coupled with an upgraded, clean, nearly new, car made the perfect rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KLAGENFURT, AT - Reviewed by IAN - 27 January 2020

" No problems "

" The only problem was that there were quite a few items of (minor) damage not shown on the form. I had to mark them and take them back to the office to be counter-stamped. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

INNSBRUCK, AT - Reviewed by GINA - 22 January 2020

" Excellent car rental agent "

" Very good welcome and helpful staff at Airport car rental desk, easy and efficient car collection. Decent car, easy drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by STEPHEN - 22 January 2020

" See above. "

" No problems at all. Great car, would recommend Auto Europe at any time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DEAN - 03 January 2020

" I would never use the budget again as they have clearly conned me "

" Ripped off €800 for a 3cm scratch that was already on the car and pointed out to the company. I was told it was a Polish scratch and would not be noted down. When I returned the car they went straight to the scratch and said tough. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GLYN - 01 January 2020

" Detailed and accurate information delivered in a timely fashion was much appreciated. "

" Budget delivered what I expected at the price agreed, and didn't hassle me at all with unnecessary add-ons. The upgrade to a brand-new car was a nice surprise. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TAN - 16 November 2019

" Booking with auto Europe is ok "

" Counter staff allow to change to Auto minivan. However the car requires to put in additional adblue halfway through. When call in to the office, the staff wasn't good to give explanation. End up we stranded at highway. It took 30min for break down hotline to answer the phone. That's was bad experience. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by JULIAN - 14 November 2019

" Highly Recommended "

" Excellent Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by DAMIEN - 22 October 2019

" Pick up and drop off was easy and quick, car was in great condition, had no problems with anything "

" Pick up and drop off was easy and quick, car was in great condition, had no problems with anything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ANTHONY - 02 October 2019

" As above "

" The car I requested was not available and the only one in the same category was a mini clubman and I hate minis because of their lack of headroom and foot space. Fotunately the hire was more for convenience than a lot of driving so I accepted it without argument. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by NAFIZ BIN - 29 September 2019

" HI ALL. I GOT A BASIC CAR PACKAGE WITH BUDGET CAR RENTAL. IT IS TRUE THAT THEY HAVE OFFERED ME DIFFERENT PACKAGE £30 EXTRA PER DAY NEEDED TO PAY. SO I DIDN'T TAKE THE PACKAGE. ANYWAY WHILE I WAS DRIVING, I HAVE A LITTLE (LESS THEN 1 INCH) SCRATCH ON THE ALLOY WHEEL. WHEN I WENT TO COLLECT THE CAR, FIRST THEY TOOK £100 FROM MY CREDIT CARD AS A DEPOSIT AND TOOK MY SIGN. FOR THE LITTLE SCRATCH IN THE ALLOY, I THOUGHT THEY WILL CHARGE ME A LITTLE BUT THEY SAID THEIR SYSTEM IS NOT WORKING AND THEY WILL LET ME KNOW HOW MUCH THEY WILL CHARGE ME. BUT I FOUND THEY ALREADY HAVE TAKEN OUT £227 FROM MY CREDIT CARD. I CANNOT BELIEVE THEY HAVE CHARGED ME £227 FOR A LESS THAN 1 INCH SCRATCH IN ALLOY, WHERE YOU CAN REPLACE ALL OF THE 4 ALLOY BY THIS MONEY. I REALLY DON'T HAVE ANY ANSWER. I FELT IT WAS A FRAUD BECAUSE I GIVE DEPOSIT FOR £100 WITH A SIGN BUT THEY HAVE TAKEN OUT £227 FROM MY ACCOUNT WITHOUT MY CONCERN BUT USING THAT SIGN. FEELING SO HOPELESS. BE CAREFUL GUYS. "

" HI ALL. I GOT A BASIC CAR PACKAGE WITH BUDGET CAR RENTAL. IT IS TRUE THAT THEY HAVE OFFERED ME DIFFERENT PACKAGE £30 EXTRA PER DAY NEEDED TO PAY. SO I DIDN'T TAKE THE PACKAGE. ANYWAY WHILE I WAS DRIVING, I HAVE A LITTLE (LESS THEN 1 INCH) SCRATCH ON THE ALLOY WHEEL. WHEN I WENT TO COLLECT THE CAR, FIRST THEY TOOK £100 FROM MY CREDIT CARD AS A DEPOSIT AND TOOK MY SIGN. FOR THE LITTLE SCRATCH IN THE ALLOY, I THOUGHT THEY WILL CHARGE ME A LITTLE BUT THEY SAID THEIR SYSTEM IS NOT WORKING AND THEY WILL LET ME KNOW HOW MUCH THEY WILL CHARGE ME. BUT I FOUND THEY ALREADY HAVE TAKEN OUT £227 FROM MY CREDIT CARD. I CANNOT BELIEVE THEY HAVE CHARGED ME £227 FOR A LESS THAN 1 INCH SCRATCH IN ALLOY, WHERE YOU CAN REPLACE ALL OF THE 4 ALLOY BY THIS MONEY. I REALLY DON'T HAVE ANY ANSWER. I FELT IT WAS A FRAUD BECAUSE I GIVE DEPOSIT FOR £100 WITH A SIGN BUT THEY HAVE TAKEN OUT £227 FROM MY ACCOUNT WITHOUT MY CONCERN BUT USING THAT SIGN. FEELING SO HOPELESS. BE CAREFUL GUYS. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by BILAL - 17 August 2019

" Very good and smooth service. I'll use it again. "

" Very good and smooth service. I'll use it again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JAMES - 09 August 2019

" Website and ordering process was straight forward. Extra charges should be clearer as other companies may be cheaper. "

" Rental was booked and paid for in advance. Only when we collect the car are we informed about extra charges for the pickup location and because we were using the car in a different country. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by LUKE - 31 July 2019

" To cut a long story short. I was double sold extra insurance for the vehicle and the costing break down isn't accurate on both websites either. Also, the customer service representatives I've spoken to on the phone didn't understand my point and weren't very helpful. The line cut off for whatever reason and no-one called me back. I hope that I can resolve this issue easily as I will not be letting double payment slip through the net. When I booked through Auto Europe online through a comparison site I didn't even get an email confirmation!! That's terrible. I'm just lucky I took a picture of the end screen with the voucher number. Also there was no communication between Auto Europe and Budget as to the details of my booking. It's 2019 and this should never happen, it's really not that hard guys. Furthermore, up selling at the counter by making me feel like I'm not properly covered by the extra insurance I already paid for is not professional and is fraudulent. If a financial adviser did this they would be in trouble with the Financial conduct Authority. "

" To cut a long story short. I was double sold extra insurance for the vehicle and the costing break down isn't accurate on both websites either. Also, the customer service representatives I've spoken to on the phone didn't understand my point and weren't very helpful. The line cut off for whatever reason and no-one called me back. I hope that I can resolve this issue easily as I will not be letting double payment slip through the net. When I booked through Auto Europe online through a comparison site I didn't even get an email confirmation!! That's terrible. I'm just lucky I took a picture of the end screen with the voucher number. Also there was no communication between Auto Europe and Budget as to the details of my booking. It's 2019 and this should never happen, it's really not that hard guys. Furthermore, up selling at the counter by making me feel like I'm not properly covered by the extra insurance I already paid for is not professional and is fraudulent. If a financial adviser did this they would be in trouble with the Financial conduct Authority. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 26 February 2019

" See above "

" They didn't have any 4 by 4 which I explicitly ordered. V unhappy as I needed it for guaranteed access at my destination. Also wasted over half an hour when I was in a hurry. In the end I agreed for them to swap cars next day which was a waste of everyone's time. Staff did their best but p... poor planning not to have the right car in the right place! Mark "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by GORDON - 19 February 2019

" Excellent service "

" Efficient, polite & quick, what more do you want? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL - 22 January 2019

" As above "

" Not happy as there was no washer fluid in the car and as we went straight to a motorway we had to stop and get fluid.it was dangerous to drive without a clear screen ! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

SALZBURG, AT - Reviewed by JULIE - 13 January 2019

" Thanks "

" Waited 1 hour and 10 minutes to be served, Told Patrick we booked the vehicle for 3 days but only wanted it for 2 days, he did not offer any money back but he did not charge use for putting a second drive on because of the time we waited. The car window washers was also empty. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by TERENCE - 05 December 2018

" Please see item 3. - there was an issue with my pre payment in full transferring to budget - clearly an admin / system error. Very disappointing given I paid in full. "

" On return of car it would seem my fully paid voucher detail was not correct on the system leaving as showing a balance to pay. When I queried this they said I hadn't paid in full and I had a balance. I showed them the voucher and they spent 40 minutes looking at the system debating the issue. Eventually they reduced the balance to zero but said I had signed to say I would pay the balance when I took the car so really I should pay. I obviously disagreed but as they agreed to sort the balance it resolved the issue. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by GEOFFREY - 23 October 2018

" Competitive quote and excellent service all round "

" Everything was great, including an upgrade! Our thanks to Domenico and all his colleagues at Innsbruck. Hope you enjoyed the apples guys! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by JOSEF - 04 October 2018

" very good overall service "

" very helpful staff - uncomplicated pick up and drop off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by OMER - 03 October 2018

" Nothing special. "

" Budget blocked 5,000 Euro from my CC while the voucher clearly states that only 1,580 Euro will be blocked. Taking into account how "well" the car was equipped, the overall condition of the car, my maximum possible liability to Budget and the fact that I purchased the maximum insurance cover - this is simply ridiculous! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by IAIN - 04 September 2018

" I am a regular user of Auto Europe and have had no problems using them in the past and I will do so again. Budget were very good on this rental, the experience is very much down to the individual car hire companies and how their service and vehicles meet expectations. Auto Europe were prompt in providing confirmations and relevant documentation required. I find the comparison search engine on the website very useful and it's good to get emails with offer rates through the year. "

" The Budget/Avis representatives were quick and efficient at a very busy time for collections as we arrived. They were friendly at both collection and drop-off and the whole process was very straightforward. There were a couple of small scratches on the tail bumper which I noted to the representative before we departed the car park and he was happy to acknowledge these and have the rental agreement noted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by TIM - 28 August 2018

" Auto Europe always provide good prices and service "

" Nissan Qashqai was reasonably new but had multiple faults already. None stopped the car driving but spoiled the experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by HERBERT - 21 August 2018

" Price was good "

" Efficient check out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by JANINA - 02 August 2018

" WORST CAR RENTAL EVER "

" Vehicle had a lot of scratches which they tried to blame on me later on even so it was marked on the rental agreement Staff (Valerio) was very unfriendly and slow "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by SAM - 31 July 2018

" Auto Europe are excellent and have used them for many years. "

" I took the car back one day early and got charged €5 more? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

KLAGENFURT, AT - Reviewed by STEPHEN - 31 July 2018

" . "

" My flight was delayed which resulted in me arriving at Klagenfurt after the Budget desk had closed. I telephoned in advance to advise this and the staff kindly arranged for someone to stay late and wait for my flight. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ERIK - 24 July 2018

" You ahve alweays been very professional to deal with. "

" Budget sent me their final invoice by email after my return, in which without any comment or explanation they added Euro 50 plus VAT plus some handling charge(?) giving a total of Euro 70 for cleaning charge. I phoned to complain, and they claimed the car was returned in a very dirty condition and needed extra cleaning. This is untrue and they neither offered or provided evidence. I pointed out that I had rented the car for 3 weeks and given the length of hire period the car was in reasonable condition. They insisted I send them photos of the returned car ( I fortunately had taken some on returning the vehicle). They then 'backed off' and cancelled the charge. This was a cynical attempt at unjustified extra charging. Last year, I had another bad experience with Budget in Austria where the car received a fine for not showing an up to date Autobahn Vignette. Budget first claimed it was my responsibility and tried to pass the fine on to me. They later backed down and agreed it was their responsibility. I still have the correspondence. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by GABRIEL - 23 July 2018

" Straightforward booking, exactly what I needed at a very good price, everything went well and smooth. "

" Great and helpful staff, clear explanations about the entire process, very easy to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JASON - 19 July 2018

" No problem with rental at all "

" A little slow getting car due to queue at desk but provided good spec of the car ordered Octavia Wagon including automatic and sat nav which was over and above what I was expecting "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHINTAMANI - 07 July 2018

" Great website. Will use again "

" Good quality vehicle and service. The only thing not so good was the long line at the counter. But overall service was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KLAGENFURT, AT - Reviewed by ROY - 05 July 2018

" Always cheapest price "

" Small airport so no queue and close to car. They didn't advise about taking an authorisation on my card so had to call me during my trip. Nobody there to check in car on return "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 04 July 2018

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LINZ, AT - Reviewed by DEAN - 23 June 2018

" Nice clean reliable cars. "

" Always happy and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 15 June 2018

" None "

" Flight delayed so was charged out of hours pick up - is this correct ? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10