" Great site to see multiple prices. "
" nice and easy and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pay for a full sized SUV get a saloon "
" SUV not available in Nice despite bringing informed in Marseille that Nice had stock. Forced to take a saloon with low profile tyres. Queues in Nice unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" As I had paid in advance in full with Auto Europe it is very surprising and indeed questionable that Budget demanded a 'currency exchange difference' as an additional payment. On the two Budget rentals, this was 20 euros and 5 euros, respectively. It feels opportunistic and borderline entrapment. I welcome your attention and explaination of this. Regards. "
" The car was not the model expected but was fine; however, it had not been washed properly and had bird guano covering the entire back of the vehicle. It was exchanged for another car after a delay. Upon return the car was as collected and with a full tank of petrol; I was then asked to sign a return contract--after which I learned it included an unexpected additional charge that is labeled 'currency exchange difference.' "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
" See above "
" Have put in a complaint about the dirty car seats and obvious dog smell in the car. There were car park tickets in the car so it clearly hadn't been cleaned very well. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Auto Europe were very efficient in sorting out the knock on effect of a much delayed flight. "
" Some issues around the rental agreement and the diagram where existing damage was indicated. The area indicated was to the rear of the offside rear wheel arch and not the actual damaged area - the front of the offside wheel arch. It took a long time and many emails/ phone calls to set my mind at rest and ensure I would not be charged for existing damage. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Hidden extra charges - nobody likes them! "
" I ended up paying an extra £100 - but I don't know why???? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Much better than last trip when I rented from Goldcar. - I rated them as close to zero as possible for their vehicle and service. Would happily use Budget again, will never ever use Goldcar again. "
" Busy at pickup with queue to collect. Nice car, clean and good condition . Drop off was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Drop off once we found the location was very positive. "
" All very good. The counter staff at the pick up , didn't provide any instruction as how to exit the car park. CDG vehicle drop off is poorly sign posted. I know this is not related to your service. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" AutoEurope are very good when it comes to sales. However, when there are issues with the rental, past experience with AutoEurope is support is less much of a priority than sales. "
" On pickup, we had to queue for 70 minutes. The Budget Agent tried to re-charge us for the full rental despite the voucher and needed help from a colleague to accept the voucher. The holiday was delayed over 90 minutes before collecting the car. Terrible service. The car had no back wiper. This was recorded correctly on the damage documentation - a minor inconvenience. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Wouldn't hesitate to book Budget through Autoeurope again "
" Much better experience with Budget over last years dealings with Goldcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I find the car hire booking, collection and return all very stressful in general to be honest. This will be despite being well into double figures of occasions I've done it abroad. If it could be smooth, pre filled-in, all costs needed being visible and included then it may convince me to do again, however I really think this will be our last rental. "
" Pick up is challenging in Geneva French side as we know from last year, it's hidden in an unloved corner of the airport. The wait was long, and frustrating but the member of staff was very friendly. It was difficult to understand what we'd signed for tbh and did end up paying for the Swiss access I think. The car was virtually brand-new, what was suggested on the website and spotless, so big thumbs up.! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very poor! Would not recommend "
" We signed up for fast pick up and it toon us 90 minutes! And at drop off we found we had been charged extra insurance when we did not sign up to anything "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" , no deep clean when we taked, but the car was excellent "
" Very bad customer service, take more than 2 hours to attend the clients "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not a very good experience as I had to drive a type of car I did not want "
" I requested and paid for a mini class car but instead got a bigger car a Dacia Sandero which I did not really want.According to Budget it was the only available car. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" . "
" The gentleman who served me was polite, took his time explaining everything in his broken English (I speak very little French) not proud of that fact. The car I picked up was the car I'd chosen on line and was very happy with the overall service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" The whole rental experience with Budget was perfect - until I returned home. Despite returning the car several hours early with a full tank ( I filled up at the airport) and without a blemish, I received an invoice telling me there was a balance to pay and no explanation "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book. I am an annual customer. Unhappy with the extra charge by Budget for reasons unknown. "
" The car we received from Budget was excellent. We videoed the car on pick up. We have our own hire car insurance. We returned the car before the agreed time. In the same condition, clean inside with a full tank of fuel. Budget have taken 83.01 Euros from the card used for the security deposit. We have never before been charged extra when booking through Autoeurope. I will be questioning this charge with budget but also ask Autoeurope why I incurred this charge. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Autoeurope was easy to deal with and supportive throughout. "
" Excellent service until drop off arrangements and refund of deposit. I still await removal of the 200euros blocked on my card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" I do not have an issue with Auto Europe but I will reassess whether using the platform has made things more complicated. Sometimes using a service directly is better. "
" I am currently disputing the fact the Budget have charged me over £300 to my credit card despite having paid up front for the rental, returning the car on time, full to full policy adhered to and no damage . I have yet to receive any replies from Budget. I use Auto Europe quite a bit and rent cars throughout the year in France and Ireland primarily but often further afield too. I am very annoyed about the current lack of communication from Budget and explanation as to why I have been charged. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good quality vehicle. There was a bit of damage at bottom of drivers door. I took photographs and showed Budget agent prior to having airport. I was slightly concerned if this was not recorded on my return. "
" Smooth process from initial on line booking to drop off at airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" n/a "
" n/a "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very efficient service. "
" Very efficient especially at pick up at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I looked at a number of car hire sites and Auto Europe offered the best deal at the time I required it. Easy to deal with and excellent results. "
" Very easy to deal with, excellent service and the Quickpass arrangement works extremely well, I spent next to no time at the desk and was soon off in my new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been in dispute with you over this rental. I was mis sold extra insurance when told it was for breakdowns which I had already paid for. The car was only a 4 seater when I paid for a 5 seater and have been told that I should have refused the car but is it not up to you to supply what has been paid for? I have been told today that because I signed the contract I accepted it all....I had not even seen the car at that time and didn't notice the lack of a headrest in the middle back seat. "
" See comments below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Everything worked well "
" Despite having completed information for Quickpass I had to wait 50 minutes to collect the care "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience "
" I had to pay for full protection cover which ultimately made the overall costs very high. I would have rathered if it was clear on the day of reservations "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied "
" Very helpful counter staff and excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The website is easy enough. Must keep checking prices as they move a lot! and there are bargains to be had. Price you charge must match the final price we pay - not the case with budget. See my comments on discrepancy. This is not acceptable. "
" The rental cost on their paperwork does not match the one I have paid. It was only £3-4 different but they will charge me. On my latest rental the difference seems to be more like £30 which is simply unacceptable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I have hired approx 50 times with you so far and will continue to do so in the years to come. Your service is excellent "
" Very efficient. Nearly new car. I had to return home a few days early and was pleased that there was no penalty for returning car early "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The upgrade to a bigger car was welcome "
" The main problem was that there was only one person one the desk when we were picking up the car despite this being mid-morning on a very busy Saturday. There were two people in front of us in the queue, neither of whom had reservations. Consequently the pick-up at Geneva Airport took nearly an hour "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy to select a car and reserve it. "
" Easy collection, very quick return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" fine "
" all went very well "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I needed help, and they are closed several days of the week. When I did get through, I had to wait until the book8ng was finished even though I took the car back early and had finished my rental. Even though I booked through Auto Europe, I had to send various documents to prove it for the refund that I am still awaiting that was taken in error. "
" Car was scratched quite badly at the front and on the door handle - it did come with winter tyres which I asked for. It took ages at pickup to get the car, there was a queue of several people in front of us and our car wasn't ready even though they had the time of our flight The worst thing was that I was charged a further €20ish when I returned the car in error and had to send various documents to prove my booking etc. and have several phone calls. I still have t received that money even though it was acknowledged that it was in error and that was two weeks ago. I forgot, I returned the car a six days early (booked it for 12 days) and didn't receive a single penny back - I was expecting the whole amount, but a token £50 would have sweetened my experience "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 6
" Bought the all inclusive insurance with Auto Europe when booking the car but was informed by Budget staff when picking up the car that if anything happened Budget would charge me and I would need to claim the money back from Auto Europe. "
" Satisfied with counter staff and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Completing all my details in advance of arriving at the counter was a huge time saver. It was a slick and efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Easy "
" easy to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book online - I had no problems with the car e.g. accident so cannot comment on any follow up support etc as I did not require it "
" No issues whatsoever - pick up or drop off. i did not need any help or support as the rental went without any problems - breakdown or accident, for example, so I cannot comment on that service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Quick service, easy, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Same comments above. Will use Auto Europe again "
" Very slick process. No additional hidden costs that you suffer with other providers. Clear reminders of what to do and what you need. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" .... "
" 200€ for a fiat 500 for 2 days is a rip off "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Comments as above - having paid for full insurance and no excess and submitted an email I am still waiting to hear. "
" At the moment I am waiting to hear on insurance cover I took out with Auto Europe for a charge for the smallest of scratches charged at 400 Euros from Budget. If that insurance comes through then all will be fine and you will have a satisfied / advocating client. If not I will remain most unhappy. Please get in touch asap. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Thanks "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe were invisible in this hire. Excess policy is a separate issue independent of Budget. Thankfully we did not have to test the interface with a claim. "
" Car collection was slow, not enough staff to complete the process. Otherwise very good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" service was courteous and quick "
" service was courteous and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We are very happy with Auto Europe but couldn't really recommend the Budget car rental agency at Toulouse Airport. "
" We had to wait about an hour for our car as the car washing machine had broken down. The counter staff, especially the manager, were very efficient and helped everyone as fast as they could. When we finally got our car we noticed a very strong smell of cigarette smoke but as we had waited so long we just put up with it, but it was a very strong smell and we had to buy some air freshener to try to get rid of the smell which for the whole 2 weeks never did go away. There was also a very obvious dent in the bodywork just above the rear left-hand wheel. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Still waiting for AutoEurope to get back to me about this latest issue with Budget. "
" Terrible experience and the issue remains unresolved. This is the 2nd rental with Budget this year through AutoEurope (15 day and 21 day rentals). Both times there have been unexplained additional charges on my credit card. For this rental, I do not have a final invoice from Budget, but I have been charged an additional £300 without explanation or evidence for these charges. Budget do not respond to emails and I am still waiting for AutoEurope to get back to me about this latest issue. Shocking customer experience from Budget. I am considering raising this issue with my Credit Card company under section 75 to resolve on my behalf. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" I don't think there is a good relationship between you and they have tried to take another full booking payment?? Next time I would only book direct with the hire company, this has been a lot if extra hassle. "
" They put £171.55 on my debit card at pick up, said it was a CDW authorisation. Then when I dropped off they tried to charge me €400 odd for damage that was pre-existing, I had the email while still in the airport so we went back. Thought we had it sorted as we showed them the video of when we collected and none of the damage was ours. She said she had reduced charges to €2.23 but the other £171 was for additional insurances etc which I never agreed to?! There is still a pending transaction for the £171.55 on my account which I'm trying to get my bank to cancel???? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Easy to navigate and good coverage of options. "
" Lack of communication at the desk about existing damage on the vehicle, which meant I needed to take time to download emails and look at what's been recorded. Assistant gave me an expired car park exit ticket, so I had to leave the car blocking the exit and go back to the sales desk. Car tyre pressure warning light came on during my hire. They were not deflated, but its a concerning safety issue, which was presumably caused by the tyre pressures not being checked/reset prior to rental. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks "
" Thanks "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Ensure clarity regarding 'Rental with Full Damage and Theft Protection'. In my mind this means no excess "
" Quick pass worked well, some confusion regarding insurance cover. I was under the impression that I was fully covered, but it was explained to me that I would be liable for up to £2500 of damage. I showed the Budget Rep your document and was told if I wanted no liability costs I should have booked direct and not through a Broker, On return I checked the AE document and the £2500 statement was there, but so was the statement 'Rental with Full Damage and Theft Protection' "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No Issues, Good experience "
" No Issues, Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The cost of the car was more expensive due to second driver I would choose Avis next tome "
" The car had som damage which was not recorded on their details , thankfully I'd taken photos , upon return they wanted evidence that I had not caused the damage! Had to add an extra driver. Made the whole cost very expensive "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Disgusting. Clearly no quality assurance over providers at all. Worse than useless customer 'service' Print that! "
" Absolutely dreadful. Made to wait for an hour at Budget Marseille even though they said car was ready. They told us if we wanted to collect early it would cost an additional £500! When we got the car it was in terrible state. And only 3/4 full on petrol. We returned with same amount and provided photo of the tank on collection. But received a bill for not returning it full. Absolute cowboys- will never use AutoEurope again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Enquiring about satnav I was told the vehicles didn't have any. Both vehicles in my party did. "
" Waited an age to be attended to at pickup - about an hour. Another party member was much longer. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Check in appalling. Car was not high quality. "
" The agent spoke no English. The car steering was so poor I thought the car was dangerous. I requested the car should be seen by a mechanic when I returned it. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" Very helpful staff "
" Very busy desk but the young lady was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok "
" All ok except it was almost an hours queue to collect the car. Unbelievable inefficiency! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" I like auto Europe nd use multiple times a year, but the Budget experience is poor this time around. Caution advised around misleading charges without explanation. "
" I have received an additional charge which was not explained to me on pickup or drop off. I di not know what this is for. I have raised this with Budget uk and autoeurope and I await their replies "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Auto Europe were great, communicative and had no issues with my booking through them :) "
" Very long queues to get car, including for express pickup which I'd registered for. Staff weren't clear about how to log damages, just said "take pictures", no form or such to mark any damage on. Holding charges made to credit card weren't explained, neither was when they'd be returned. Was told I'd be getting a "free upgrade" - had booked a Peugeot 2006, got a Toyota Yaris Cross, which is the same class as the Peugeot, so not sure how this is an upgrade? Anyway, fine as it's the class I ordered. When returning the vehicle there wasn't any clear signage where to drop the car. Queued to speak to someone in the kiosk, who told me where to go. No-one checked the car at drop off, just said it's fine. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" flight cancel, agent from Auto Europe said that 30 mins was not enough for cancelling the booking. Very disappointed of customer service. "
" I could not take the car due to a flight Cancellation. Auto Route did not want to cancel the booking. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 2
" Budget upgraded me to a better spec of car so very happy. "
" On airport location good. Service prompt and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service as always "
" Good to have a spare tyre available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good level of supporting communications. "
" Friendly helpful personnel "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All very easy and a good price. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe great "
" Easy to locate desk on French side of Geneva Airport. Desk staff fine. Mini bust in underground carpark difficult to confirm damages and the van had loads. Outside clean but inside was dirty. Seem easy return but never know till all money returned "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Usually straight forward online "
" 30 mins wait at pickup, due to amount if customers and limited no of staff late evening. Car not quite as big as expected. 1st car did not have parcelshelf hence changed for same model with parcelshelf present. Car not fully cleaned on outside Outside rear view mirrors and rear window dirty. Low mileage, economical car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" I dont recommend to friends but booking was very smooth "
" I dont recommend to friends. Counter staff seem to be preoccupied with a private joke. Unhelpful regarding motorway vignette (I speak fluent French), really not clear whether we needed to buy one or not, they muttered about scanning a QR code but not clear why. No guidance given as to where to find car. Return to French side without using motorway is always challenging and printed directions given not good ( and I have done this several times) "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" A very good car hire experience "
" The staff were courteous and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to navigate, choose and finalise rental via the website. Good communication and instructions thereafter. "
" Pick up and drop off was fine. The oil light came on the vehicle after only 50 km after pick up. I had to stop at a garage, purchase oil. Annoying, but not the end of the world. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Mostly positive, however disappointed that they couldn't offer me the car I had actually booked and only had one option in that category which if I had booked that car, I would have saved me £25 "
" The booking was efficient and simple. When we arrived, the car I had requested was not available and they gave me a Fiat 500 which, if I had booked, I would have saved £25 I chose a higher grade because I didn't want the Fiat 500 but this was all they had available. I therefore felt cheated. This very much disappointed me. The car they first offered us had a dent in it, we asked for a different car which they were able to offer. The car had a fault on it so the alert kept going off throughout the journey. The return was very easy and speedy. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Your service was clear. The price of local add-ons could be updated "
" They asked me to bring the car back with fuel tank full which I did but when I got the car the tank was not full. 40.km estimated was shown via the car dashboard and I didn't get any compensation for that "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Cheapest car rental at airport. Excellent customer service "
" Van was comfortable and ideal for our short trip. The van had significant damage to outside but did not affect performance of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Great service - nice car (although it has a huge turning circle !!) "
" A very simple process with excellent friendly staff- even advised how to get to local petrol station when others has runout of unleaded fuel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfactory "
" A trouble free experience. Very good to have staff available in the garage area for consultation if needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straightforward and on the ball "
" Very long queue to collect car, online quick channel not available. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very good service. An exception this time was some poor advice from an adviser which I ignored and this was fine. "
" Nothing to add really. Expensive but a quality service "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good price and easy to collect and drop off "
" Really good service and prices would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Went full comp so no surprises Only thing is some times car rental a bit cautious when it is not direct "
" Great smooth hassle free experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Have used Auto Europe many times . Customer service excellent "
" Very good experience . Budget very good . Booked with you with Europcar before . They were terrible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You need to start end ensure that your end suppliers start and play by the same rules as you. "
" Apparently the car I rented didn't come with snow chains, so I was told it was 25 euro to upgrade. I was asked to sign in agreement, but not shown the full agreement as the screen was malfunctioning. It transpires that the whole car was upgraded and I was duly charged an extra 259 euro for the privilege, when I only believed I was upgrading the tyres. Wholly unacceptable and budget are refusing to communicate saying that the form was signed, I accepted it. I am not a French speaker just for reference, I rent cars in France every year and have never experienced this. Never again I'm afraid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" The whole experience left us feeling that we were being held to ransom somehow, and that we were expected to part with extra money now that we were standing at a foreign airport looking forward to getting to our holiday destination. It is clear, communication between the broker and the renter is inadequate. The effect of this is a feeling of unease and a complete lack of transparency; this is not a situation I would like to be exposed to again when I have my family standing outside waiting, and certainly not the conditions that I would wish to spend what ended up being a 12-hour journey. Very disappointed. Given that I am due to return over Christmas, I would certainly seek to obtain a more comprehensive and transparent service, without being told that everything about my booking is incorrect and being appealed to for extra funds. "
" Upon attendance at the rental desk we were informed that the car we had rented did not benefit from winter tyres, and I was sure that this was a particular selling point at the time of booking. Additionally, I believed that I had booked the largest vehicle I could. The representative advised that I would've had to have booked a larger class of vehicle to obtain the winter tyres, which I could now do for circa 200 Euros as an 'upgrade' ; this vehicle was no larger than the one initially rented and so the offer was declined. Only upon rejection did the representative then state that I could have snow chains at an additional cost - Circa 100 euros. On this occasion I managed to find the winterization statement in the booking confirmation stating an additional cost of 12 euro per day up to a maximum of 60 euros. The representative stated that this was incorrect and that I should seek to obtain a refund of the difference from Autoeurope as "they always get this wrong" he later added that this charge could also be refunded once the car car is returned having not used the chains; upon return of the unused chains I was advised that this should not have been stated and that they should charge me for the chains even though I hadn't used them even though they remained sealed in their transport case. Through discussion, the representative agreed to do the refund on this occasion as a goodwill gesture; the evidence of the goodwill is yet to be confirmed by my credit card statement. As a separate item, the booking stated an additional Ski rack; no such ski rack was available and the ski had to remain inside the vehicle - to the discomfort of the already full to capacity vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Great "
" Great experience. Fast at check in and check out. Helpful and polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straight forward car hire No quibbles "
" Booked a Suzuki Actually got a brand new Nissan X Trail with 22km on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No hassle & friendly staff "
" Very easy & quick pick up & drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Used the website to book car hire which was very simple and straightforward. Will do so again. "
" The check in process was very efficient and the condition of the vehicle was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" The booking engine works well and it's easy to change if travel plans change. "
" In spite of having pre-registered with the digital check-in facility, on arrival at the counter my car was unavailable - the counter staff were as frustrated as me - apparently the IT system is the source of the problem. However last year at around the same time I had exactly the same problem and on both occasions had a lengthy wait whilst waiting for a car to be produced. The counter staff were very apologetic, however this situation should not arise especially as they must have been aware of bookings well in advance. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" After I removed the problems with the yltyres, the car functioned well. "
" My car was not well prepared in advance of my hire. There was no yellow jacket or triangle supplied, the tires need inflated as I felt the car was heavy on driving to my destination (danger issue) there were 2 caps missing from the tyres, the car was only 7/8 filled with fuel. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" The Auto Europe website is easy to use and compare cars from different providers "
" We went to the Budget desk in Nice terminal one and queued for half an hour to be told to catch the tram to the Budget desk in terminal two. On arrival at that Budget desk, which was several hours after our rental agreement started, we were told there were no cars available. Please could we have lunch and come back in a couple hours. Before we flew, I registered online for Budget Quick Pass, what was the point of that? "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Absolutely awful. And so unnecessary. It's convolution upon convolution. You should contact me and talk to me about my experience and immediately make changes. This is the worst experience I have had to date in car hire abroad. SORT YOURSELVES OUT. "
" The counter staff did not seem to know about the voucher. Budget seems to not exist anymore. It seems to be Avis. Budget had sent me confirmation details emails prior to hire which I found intrusive and offensive including a credit card request. Post hire I was charged 3 Euros which I have no idea what this was for. I have received emails from Budget and from Avis duplicating information, complicated and impossible to follow. I think the whole process STINKS "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" Awful experience hiring with Avis/Budget Car – do not do it unless you want a huge headache! Their customer service is utterly appalling if you have any type of question or issue. Upon returning home after renting a car for three days from Marseille, I received an invoice stating I had been charged 95 euros out of my 115 euros deposit for services that I had no prior knowledge of. I have emailed Avis/Budget multiple times over the last 4-5 weeks, since my rental, asking what these hidden services are which means money has been taken from my deposit for, to receive one response which solely sent me the invoice again and with no explanation, other than I have been charged an extra day, and still not explaining the extra charges that were not discussed at the time of rental. The time of pick-up that Avis/Budget have on record of 20:55 15/07/2023, which is the time of commencement of being acknowledged by Budget staff. They neglected to include the fact that I had to wait whilst Budget staff dealt with me, whilst also dealing with another customer (three staff members were apparently needed to deal with another customer), and then took at least 20 minutes to locate my vehicle's keys. The time of drop-off that Avis/Budget have on record of 21:51 18/07/2023 is the time I was finally acknowledged after waiting, yet again, to be served by the lack of staff they had in their Marseilles branch. These times DO NOT reflect the period which I had the vehicle - they reflect the times which I was either WAITING to have the vehicle or WAITING to return the vehicle. I strongly suggested that they review their security footage and the barrier times for the ACTUAL times I departed and returned - they will tell a very different story. They will show that I, in fact, only had the vehicle for exactly three days. Avis/Budget's lack of staff and the time it takes to be served is in NO WAY an excuse to be able to charge me an extra day of renting the car! In addition to this, they have still not explained the OTHER extras they added on. I have had to raise a case with my credit card company and I am now dealing with the stolen money that way. Highly recommended that you do not touch, not just the Avis/Budget Marseilles branch – but the whole company in general, with a barge pole. They have the same atrocious customer service department throughout. "
" Awful experience hiring with Avis/Budget Car – do not do it unless you want a huge headache! Their customer service is utterly appalling if you have any type of question or issue. Upon returning home after renting a car for three days from Marseille, I received an invoice stating I had been charged 95 euros out of my 115 euros deposit for services that I had no prior knowledge of. I have emailed Avis/Budget multiple times over the last 4-5 weeks, since my rental, asking what these hidden services are which means money has been taken from my deposit for, to receive one response which solely sent me the invoice again and with no explanation, other than I have been charged an extra day, and still not explaining the extra charges that were not discussed at the time of rental. The time of pick-up that Avis/Budget have on record of 20:55 15/07/2023, which is the time of commencement of being acknowledged by Budget staff. They neglected to include the fact that I had to wait whilst Budget staff dealt with me, whilst also dealing with another customer (three staff members were apparently needed to deal with another customer), and then took at least 20 minutes to locate my vehicle's keys. The time of drop-off that Avis/Budget have on record of 21:51 18/07/2023 is the time I was finally acknowledged after waiting, yet again, to be served by the lack of staff they had in their Marseilles branch. These times DO NOT reflect the period which I had the vehicle - they reflect the times which I was either WAITING to have the vehicle or WAITING to return the vehicle. I strongly suggested that they review their security footage and the barrier times for the ACTUAL times I departed and returned - they will tell a very different story. They will show that I, in fact, only had the vehicle for exactly three days. Avis/Budget's lack of staff and the time it takes to be served is in NO WAY an excuse to be able to charge me an extra day of renting the car! In addition to this, they have still not explained the OTHER extras they added on. I have had to raise a case with my credit card company and I am now dealing with the stolen money that way. Highly recommended that you do not touch, not just the Avis/Budget Marseilles branch – but the whole company in general, with a barge pole. They have the same atrocious customer service department throughout. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Depends on outcome of help in resolving issues with Budget - I am a long-standing customer of Auto Europe but have not rented much via Budget. Also had a similar or poor experience with Avis a year ago so definitely avoiding Avis/Budget in the future. "
" Raising separately with your customer service team but overall experience was awful. Budget added a host of additional charges and insurance costs without flagging so the rental cost around 1/3 more than paid to auto Europe. And the agreements provided were in French so I was unable to properly review the contract before signing. Their lack of flexibility in delivering a vehicle to Carcassone airport meant overall the rental has cost me almost double what I signed with Auro Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" As above "
" Overall a good service, my only frustration was that the information said collect 'in Terminal' however it did not say that the Terminal was a different terminal to the one I was in and this led to a frustrating 2hr delay. There are 2 Terminals at Nice airport. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had an all inclusive voucher and paid up front. However the following day we received an e mail invoice from Budget charging us an extra €6 with no explanation. Only a small amount but if they do this to everybody it all adds up. We have challenged this with budget but to date have not had a response. Irritating. "
" The office was closed on a Sunday when we dropped the vehicle off. It was difficult t9 find a space to leave it as the budget spaces were all full. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good value. "
" good opening hours. very efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good easy to deal with, and a n almost new car "
" Very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Bad "
" The staff member who we picked up the car with was very rude. They threw the keys at us and was unhappy that we didnt let him keep our credit card details that he wrote down on a piece of paper "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As above "
" We were on last from from Luton to Geneva and were delayed by hour & half. By the time we arrived at The Geneva French side car rental desk it was after 11pm. ( we were aware the French terminal and all car hire facilities close around 10 pm latest. We have personal family experience ! ) To our surprise and delight the one facility still open was Budget. The attendant was waiting for us and having pre-registered it look less than a minute to be on our way. Truly excellent service. Thank you Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Budget has the advantage to be open until midnight every day. Everything was perfect with them as well. "
" Budget has the advantage to be open until midnight every day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above Dear Sir/Madam, I am writing to bring to your attention a matter of utmost concern regarding the unpleasant experience I had to endure at your Budget Car rental Nice Airport branch. As a customer who has been patronizing your services for several years, I was subjected to harassment, intimidation, and disrespectful behaviour by one of your employees, whose name I could not ascertain, as he had no name badge. The incident took place on [date] at approximately 7:30 pm. The aforementioned employee of yours was exceedingly rude and made me feel uncomfortable and distressed. His behavior constituted harassment, which, under French law, is defined as an intentional act aimed at harming the dignity of a person by creating an intimidating, hostile, degrading, humiliating or offensive environment. It is a violation of an individual's fundamental rights and can lead to civil or criminal liability, as well as sanctions from regulatory bodies. Moreover, his female colleague, who was present during the incident, also refused to provide me with her name and attempted to conceal her name tag, which is highly unprofessional and unacceptable behavior for an employee in the customer service industry. I would like to stress that as a customer, I have the right to be treated with respect and dignity, and I found this experience highly distressing and unacceptable. I request an apology and compensation for the undue stress, discomfort, and inconvenience caused to me by the behavior of your employee, as well as a commitment from your organization to take corrective measures and prevent any recurrence of such incidents. I expect that you will conduct a thorough investigation into this matter and take appropriate disciplinary action against the employee responsible for the harassment, in line with your internal policies and applicable legal requirements. It is imperative that your organization takes this matter seriously to prevent the risk of reputational damage and legal consequences. If my concerns are not adequately addressed, I will have no choice but to escalate this matter to higher authorities, including regulatory bodies and seek legal redress. I trust that you will handle this issue in a timely and effective manner and prevent any recurrence of such incidents in the future. Thank you for your prompt attention to this matter. Sincerely, "
" Dear Sir/Madam, I am writing to bring to your attention a matter of utmost concern regarding the unpleasant experience I had to endure at your Budget Car rental Nice Airport branch. As a customer who has been patronizing your services for several years, I was subjected to harassment, intimidation, and disrespectful behaviour by one of your employees, whose name I could not ascertain, as he had no name badge. The incident took place on Saturday the 1/04/23 at approximately 7:30 pm. The aforementioned employee of yours was exceedingly rude and made me feel uncomfortable and distressed. His behavior constituted harassment, which, under French law, is defined as an intentional act aimed at harming the dignity of a person by creating an intimidating, hostile, degrading, humiliating or offensive environment. It is a violation of an individual's fundamental rights and can lead to civil or criminal liability, as well as sanctions from regulatory bodies. Moreover, his female colleague, who was present during the incident, also refused to provide me with her name and attempted to conceal her name tag, which is highly unprofessional and unacceptable behavior for an employee in the customer service industry. I would like to stress that as a customer, I have the right to be treated with respect and dignity, and I found this experience highly distressing and unacceptable. I request an apology and compensation for the undue stress, discomfort, and inconvenience caused to me by the behavior of your employee, as well as a commitment from your organization to take corrective measures and prevent any recurrence of such incidents. I expect that you will conduct a thorough investigation into this matter and take appropriate disciplinary action against the employee responsible for the harassment, in line with your internal policies and applicable legal requirements. It is imperative that your organization takes this matter seriously to prevent the risk of reputational damage and legal consequences. If my concerns are not adequately addressed, I will have no choice but to escalate this matter to higher authorities, including regulatory bodies and seek legal redress. I trust that you will handle this issue in a timely and effective manner and prevent any recurrence of such incidents in the future. Thank you for your prompt attention to this matter. And look forward to hearing from you Sincerely, Monica Costa "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. + The hand back at Marseille was quick but mainly because the on site staff refused to examine the car for damage even though I requested an inspection. Surely this must lead to disputed damage claims at a later date. "
" I can not differentiate between Budget and Auto Europe only to say I booked through A/E and used Budget. A/E quoted me a price for an additional driver of 11E per day incl Vat with a max of 132 E. On arrival Budget tried to charge over 150E. Upon refusal I had to compromise on 131.96E or not have the car. The manager kept telling me it was the money. I assume she meant the euro/£ exchange rate which was irrelevant as we were dealing in Euros. Prior to my arrival Budget had written to me to say the additional driver cost would be the equivalent of 88.99 in euros which was about £100 with no mention of VAT so I assumed it was included. Upon returning the car I was charged 119.02E plus VAT = 142.94E How can I use A/E or Budget when a quoted additional charge is made up as the local office sees fit. Based on 11 days I should have been charge 121E inc Vat - Not over 150E or the final charge of 142.94E. Not only is the discrepancy upsetting but it took over an hour of arguing at the budget desk to get an agreement of 131.96E which they ignored anyway. I have the supporting paperwork if you care sufficiently to investigate. In the mean time I must book elsewhere. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" all went smoothly "
" no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe sorted the minor problem very quickly and were excellent "
" Everything was good but there was a minor problem with the final payment "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Smooth service overall. "
" Queue at check in desk took a while as only one person on. However the online pre-check in service worked well. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went very well "
" They were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy, pain-free experience - always come to autoeurope when need to hire car for personal use, rarely let me down "
" Only hiccup was barrier code not working at Marseille airport - MRS problem rather than Budget I suspect but it did slow get away after pick-up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Fine but Budget didn't process the payment we made to autoeurope. "
" They took a credit card even though we had prepaid and charged a higher amount to the card. We were charged twice which we hadn't realised and we are now chasing a refund. Not good. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" See 3 above. Car provided after 30 minute wait ran well. "
" The reserved car was not available upon arrival. I was offerred upgrades to inappropriate vehicles. Finally they "found" the right car which was very dirty inside and outside. In addition, water jug at counter had no cups. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" All ok except for the very complicated invoice I was sent "
" All 0k except for various amounts being credited/debited to my credit card a week later. Only £22 in the end but don't understand why anything was added "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall it was very good.Due to a flight cancellation I had to extend my hire. This was done over the phone at a very reasonable rate. However I was informed that no confirmation email or text is provided. The 0800 telephone numbers provided at Bordeaux need to be clearer in respect of adding the UK 44 code. "
" Budget sent me a Quick Pass Registration to complete prior to my departure from UK. It suggested that this would speed up my collection as I had checked in and all my details were recorded. However when I went to the AVIS/Budget office the Quick Pass Registration Desk was not manned and I was informed to join the queue. I had to wait 40 mins before being seen by an AVIS Rep. Not the speedy service Budget claims. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" booking the hire car through yourselves was very easy, the problems arose from budget and not yourselves "
" Counter staff tried to tell say that we had no insurance, when additional cover had been purchased. Car looked like it had not been cleaned inside properly. 2 Warning lights came on within 10 minutes of picking vehicle up No information in car or contact details provided for emergencies On return raised these points and told that a refund would be provided for the AdBlue purchased to go in vehicle, which I am still waiting for. No Invoice of what has been charged to my card has been forthcoming "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" Nope "
" Pre registration didn't work so nothing at the arrival desk despite me making the effort to phone Budget and register!!!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" I would prefer to forget the experience. "
" The quick pass system was a farce. There was a long queue of customers and not enough staff to handover the vehicle properly. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" Please see above "
" A series of errors from Budget ably put right by the people at Auto Europe. Car hire seems to always throw up issues no matter which company one chooses but one call to Auto Europe and they sorted out the mess directly with Budget. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Again very efficient "
" Efficient staff but car hire cost (not just Budget) has rocketed. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very grateful that desk remained open late following very late arrival. Online registration completed but did not seem to shorten check-in requirements "
" Veryvv "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Why would I recommend a fried to go through same experience. "
" At Airport pick up I had Quick Pass so I went to Quick Pass check in. For normal checkin there were 5 people serving. For Quick Pass there was 2 then one serving. I tried to complain and woman said if you don't like it go in other line! She was very rude. I waited about 90 minutes to be served. Several people in front of me did not even have a booking. Was a complete shambles. When I picked up car it was not in a good state with big dent in door and a few scratches on bodywork and wheels. We videoed and took photos but I emailed about 5 times and phoned several times because I was worried they would think I damaged car. However nobody replied or picked up phone. It was not until I dropped off car that I was told Avis were aware. Was a nice car to drive but I should not have been given a damaged car. People kept commenting about the damage! Drop off was excellent but does not compensate for stress of the whole experience. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Extremely satisfied at ease and simplicity of procedure "
" Extremely smooth and hassle free collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ultimately it comes down to product rather than the booking route. The product and service of Budget was poor and not what I have come to expect of car rental companies. "
" Car provided had a large dent in the rear bumper, other scratches and scrapes and had some c£44k miles clocked. It was generally not what I have come to expect from a hire car company. Poor quality car and poor service on collection - very slow. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Why can't the price be straightforward from the start, to help the customer? I love the marketing with the underlying message that auto-europe are experts in rentals. However all these experts can't find a solution where the customer pays the agreed price when buying the voucher and that's it. Let me confirm that these are non-damage related fees. Also, the fact that I have to enter my details (address, age) 3 times is non optimised. Auto-europe and car rentals really need to work together and simplify further the process for the customer. "
" Overall good but nothing out of the ordinary - as with all rental companies, you need to be on your toes as an extra charge is never far away. Even if the extra charges are small, less than 10 euros in this case, it is always frustrating - these are non-damage related charges. Also, I inputted my details before for a "fast-track" check-in. Needless to say, they couldn't find my details and I had to give all the information again at the counter. In the end, with the auto-europe voucher purchase, I had to give my details 3 times... a joy. Why can't you simplify the entire process? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" As at 3 above. "
" Very good. No waiting at pick up or return. Staff friendly and helpful. Car was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good, just not made clear about the excess. "
" Car very dirty on the outside, hasn't been cleaned in ages. Inside fine. Wasn't aware that I would have had to pay excess to Budget, and then claim back though yourselves in the event of accident etc. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I was happy with Auto Europe's service "
" Everything was satisfactory "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The billing paperwork does not match the invoice from Autoeurope - the booking was prepaid so it did not matter, but the paperwork from Budget shows other charges which was confusing. "
" The whole process was very straight forward and had no issue with the car hire overall. My one complaint though is that I had to go through the same questions and options several times online - the last being the quick check-in service online. Once at the car hire desk in BOD they asked the same details and offers of extras again! This is not the speedy check in I had anticipated. Once I explained this to the representative, they understood and the process was quick. Budget / Avis need to pass on the quick check-in information on to the check in clerks to avoid repeating the info required and negate the idea of a quick check-in online! "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall experience was good! However, The Car wasn't clean! had many scratches all over and dents at rear. "
" Overall experience was good! However, The Car wasn't clean! had many scratches all over and dents at rear. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Overall fantastic experience "
" Fantastically easy experience thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Gernerally what I would expect with previous hire car experiences. Booked early so got a very good price! "
" Only three problems. 1. Collection was tedious 2. Car blocked in when went to collect 3. Told tank was full but only 3/4 - I missed that so I suppose it was my own fault Generally it was ok and about average for a hire car pick up. Drop off was great and efficient even at 7am "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good "
" All very good. Prices are much higher than they used to be, though! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As usual very pleased with Auto Europe. "
" My son hired a further vehicle from Budget as he works within the travel trade. Both vehicles satisfactory. Despite us both filling our cars to the brim at the nearest garage before the airport return we subsequently spotted that we had each been charged for fuel. This is not on! My son hopefully resolved by returning to the desk when discovered. The check in staff member assured me all was correct at time of inspection and made no mention of the sly extra charge for fuel. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Very pleased. "
" Great. Pre-registration worked well. Drop off to person with tablet worked very quickly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always use auto Europe and always been happy with the flexibility and pricing though all car hire so expensive now we might drive down in future. Would definitely recommend AE "
" Budget are horrendous. Very long queues to check in. Was given the keys to a Fiat 500 and when we found the space there was a minibus. Went to the local staff who turned up with a much bigger vehicle which we didn't want. Then turned up with a Fiat 500 which had clearly been involved in quite a serious collision as the whole of one side was completely wrecked. We eventually agreed to take this car and when we woke up in the morning at our location one of the tires was flat. We had to take it back and change it. Absolutely dreadful experience. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Excellent "
" Excellent.....courteous pick up and drop off. Very pleased and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Good value and quality cars. "
" The experience was fantastic. We did a fast track check in before we left . This meant we didn't have to queue and we had our car in minutes. It was ready with the keys in. Amazing service.Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall from Booking to drop off, around 70 % "
" I have already commented on this, however, your staff were very efficient, once we got in front of them, but the waiting time horrific. Pick-up ,the queue took almost 1 HOUR and Drop-Off was almost as bad, particularly as we had to wait under the blazing sun, about 30'C "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Car Hire booking and us fine - just poor response from Budget when I sent a request via 3 routes - phone call to Budget desk at airport, Twitter and Facebook messenger !! "
" We picked up the rental car at Nice airport on the 9th June at the agreed time of 5pm. The person (male) on the desk was very helpful and explained everything including how to contact Budget in case of an emergency, where to pick the car up from and where to bring the car back to at the end of the rental. He didn't try to give me the hard sell on any additional items including car excess insurance (which I already purchased). This was a very refreshing experience when compared to previous experience with other rental companies e.g. Gold Car at Palma airport, Mallorca. The car was is very good condition and was filled up ready for us to use. The rental went perfectly but Budget fell down on 2 things and that's why I scored it a 4. Firstly after a few days the car notified me that the car key battery was low and required changing. secondly I tried to contact Budget on the number recommended at the airport desk about 4 or 5 times but it just rang out and no one replied. Thirdly I contacted Budget via Facebook messenger and Twitter about needing help with the car key but didn't get a reply for nearly a week, in fact the reply came the day before we were due to return the car. So all in all the car rental was superb but Budget failed on essentially customer service i.e. the contact number ringing out and no response from either my messenger or Twitter messages requesting help. If they had replied to my requests for help then the 4 would have been a 9 or 10 ! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Auto Europe was a good website and I was pleased with budget "
" Collecting the car was very easy - I had completed a pre pick up registration form prior- the member of staff was friendly and efficient - also they offered me a much larger car than booked - a Duster- which was excellent..Returning the car was as easy - i had washed and hoovered it just before..Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AE is so good I now don't use anyone else. Customer service is superb "
" Peugeot 208 is poor car. Annoying tracking keeps pulling steering. Having to look at controls on screen is dangerous. Wouldn't let me charge phone. Renault Clio much preferred. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Everything fine "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All fine. "
" Brand new car, good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Very good professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice new clean car.Pity about time it took to pick up car "
" It took 60 minutes to be able to see the customer service operator at the poorly staffed reception "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see answer to question 3 "
" At the Avis/Budget counter there were two assistants at 22.15 on a Sunday. I was second and no one else was waiting. I moved forward twice and the second assistant waved me back both times pretending he was working. After about 10 mins about 10 further passengers arrived and he called 'Anyone on the Avis priority scheme?' One couple said yes and he waved them forward immediately and deliberately leaving me waiting over a further more than 10 minutes. When I eventually got to the other assistant it took only 5 minutes to get me going as I was pre-registered. It was the rudest I have ever been treated at a car hire counter. The shame is that the car was very good. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disaster! "
" Unfortunately the original car provided broke down and the hassle and cost to me of getting its replacement spoiled our holiday. I believe that as the original failed car was still under a Citron warranty Budget required me to deal with Citroen Assist who were difficult to communicate with "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had pre-paid my rental car in full, however Budget still charged me a few euros at the end of my rental period apparently due to the exchange rate.... Either it is fully pre-paid or it is not.... "
" I had pre-paid my rental car in full, however Budget still charged me a few euros at the end of my rental period apparently due to the exchange rate.... Either it is fully pre-paid or it is not.... "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" All good "
" Great service and not a massive queue which makes a change! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always good value rentals. Plenty of choice of vehicles. Simple booking process. "
" On airport, so fast pick-up and drop-off. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Budget basically spoiled my holiday! "
" I am currently in dispute with Budget about additional charges they have inserted into my invoice which I did not agree to. These options were not discussed with me but were imposed by stealth. Unless Budget removes these charges I will never use Budget (or Avis) again or recommend them to friends or family. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Have used AutoEurope for over 10 years and until this rental, have never had a bad experience. I hope this is just a one-off anomolie. "
" Worst rental experience I've ever had. Digital check-in a waste of time as still had to queue (no key collection as per their email). Staff were rude, car provided was dirty, dented and smaller than class of booked vehicle. Took over an hour to collect the car as even when an alternative was provided, it didn't have snow chains. On return from the Alps, stopped to fit snow chains and they were the wrong size meaning I had to drive in treacherous conditions and nearly missed my flight. Staff on return were equally rude. Very, very poor experience and will not use them again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 2
" Excellent service "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Overall Ok but not exceptional. "
" Unclear on arrival regarding insurance cover, extra payment taken for €68 but not clear what this covered. Car was not fully clean, car was quite poor to drive, most importantly I specifically booked a car with SatNav, which the car had but it didnt work, "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Great value. Very easy to book. Always use Auto Europe as have provided superb service over the years. "
" No complaints at all. Great car and very friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no comment "
" no comment "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I found Auto Europe website easy to use but was left wondering by Budget whether our excess insurance was covered so therefore felt uneasy for our holiday. "
" Although we had purchased excess cover with Auto Europe the counter clerk insisted this had not been purchased and we should buy their insurance. Needless to say we didn't but I was not impressed with the way they aggressively tried to sell it to us. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had to wait over two hours for an appropriate child seat to be brought to the counter with the staff seemingly having no idea of what was acceptable for a small baby. Time after time we were presented with dirty and unfit for purpose car seats and told that this was all they had until the manager came over and took charge of the situation. We were told that the car seat would mot be charged due to the wait however nothing has been changed to my invoice as of yet. The drop off was disorganised with the member of staff seemingly ignoring us for almost 20 minutes as he walked around on his phone. He eventually did process us by which point we had to leave for our flight. I have received no details from Budget or my fuel deposit back and now have to spend my time chasing them for this. All in all an unsatisfactory experience, the car itself was fine but the service was poor. "
" We had to wait over two hours for an appropriate child seat to be brought to the counter with the staff seemingly having no idea of what was acceptable for a small baby. Time after time we were presented with dirty and unfit for purpose car seats and told that this was all they had until the manager came over and took charge of the situation. We were told that the car seat would mot be charged due to the wait however nothing has been changed to my invoice as of yet. The drop off was disorganised with the member of staff seemingly ignoring us for almost 20 minutes as he walked around on his phone. He eventually did process us by which point we had to leave for our flight. I have received no details from Budget or my fuel deposit back and now have to spend my time chasing them for this. All in all an unsatisfactory experience, the car itself was fine but the service was poor. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very satisfied but the cleanliness of the car interior was an issue as described above. "
" Overall very satisified, however the car had rubbish in the rear footwells which in the current pandemic was not very reassuring that the car had been fully cleaned since the last rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" already said my piece "
" At check in I was told my Credit Card was only a pre-Authorisation and I will have the option to use a different card at the check-out. I dropped the car, queued to get to the counter then I was told that my VISA card would not work "because we have received instructions from our Head Office". Apparently all "Fintech" cards (like Revolut, N26 and the likes) are to be refused, in total violation of French Monetary Code as well as Card Scheme Rules. Budget own T&Cs mention clearly they accept VISA Debit and Credit. I wasted a lot of time and eventually I was forced to pay with my UK card which then cost me additional charges due to "foreign transaction" = a very unfair practise from Budget which MUST change. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Fine. "
" Fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" car rental location give information flyers with vehicle details including the local petrol station that they send all clients to. In Rush hour traffic and unfamiliar with driving in Paris it was extremely frustrating to arrive at a petrol station that is no longer in business and on a 1 way road back to the drop off. when we tried to explain the situation regarding the out of business petrol station staff responded that they would fill the car for us at a price of 3.5 euro a litre. Even though they where the ones who had highlighted and sent us to this closed petrol station. eventually we arranged to return in the morning and take the car out again to fill up ourselves at our inconvenience but at more than half the price the retal location would have charged. Unprofessional and scheming to recommend a closed station to tourists especially when we were informed by another local garage that the station in question has been closed for months. an easy fix for them that i am sure causes many issues for the clients "
" car rental location give information flyers with vehicle details including the local petrol station that they send all clients to. In Rush hour traffic and unfamiliar with driving in Paris it was extremely frustrating to arrive at a petrol station that is no longer in business and on a 1 way road back to the drop off. when we tried to explain the situation regarding the out of business petrol station staff responded that they would fill the car for us at a price of 3.5 euro a litre. Even though they where the ones who had highlighted and sent us to this closed petrol station. eventually we arranged to return in the morning and take the car out again to fill up ourselves at our inconvenience but at more than half the price the retal location would have charged. Unprofessional and scheming to recommend a closed station to tourists especially when we were informed by another local garage that the station in question has been closed for months. an easy fix for them that i am sure causes many issues for the clients "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Flight delayed by ten hours, was told by AE that there would be a £400 charge for the amendment to the booking. Called Budget direct and they amended for free!!!!!! Then flight back delayed and Budget were great, only 7 euros for the extra day. Great service from Budget, lessons to learn for AE. "
" Great from start to finish, just slightly surprised that SatNav wasn't included in car (they removed SD card??!!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good "
" Only one member of staff at Bordeaux. Satnav problem and had to wait 25 minutes to solve as member of staff had to deal with other customers. Had letter on return home re fine and admin fee but no indication of what fine for. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" See above "
" The Budget staff at Grenoble Airport were lovely - a real pleasure to deal with. I tried to call the Budget contact number earlier in the day, but found the automatic switchboard useless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything worked out as planned. Stress free "
" Very quick and straightforward to pick up and drop off car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pick-up and drop-off went very smoothly and in good time "
" All fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" works fine as most other car rental price comparison websites "
" Budget added two additional costs to our bill totalling €193.59 for an upgrade to a larger car and for petrol. None of the two have been requested by us. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had to pay for insurance twice by the separate companies no one makes this clear online! Rip off "
" I had to pay for insurance twice by the separate companies no one makes this clear online! Rip off "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" None "
" None "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Vehicle was great (Seat Terraco) but registration staff need to concentrate on processing customers & stop trying to 'sell' them upgrades like extra insurance, snow tyres etc. "
" Vehicle collection at airport very slow. Waited for 40 minutes with only one customer in from of me. By the time I left, there were 5 people waiting. Vehicle was great (Seat Terraco) however on collecting the vehicle, we noticede damage to the drivers door & also a crack in the windscreen which were very difficult to spot due to the poor lighting in the underground parking at Geneva airport (French side). "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Good overall - especially the speed and ease of drop-off. "
" Car was excellent, drop off was excellent. I didn't get any hard sell for upgrades or additional insurance at pick-up which was great. However, I always wonder why it takes so long to process at pick-up? I feel like it could take as little as 30 seconds - in the same way you can check-in to your flights online, surely it is time we automated the processing of picking up a hire care? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There was quite a long wait to pick up the car. The operator tried to sell further insurance, which felt like a scam. We requested a Jeep, but where provided with a Nissan. I was told that the car was fully fuelled and if it wasn't returned in the same condition I would be charged. it wasn't fully fuelled. I informed the agent about this. when I returned it, it had more fuel than when I picked it up, yet I have still been charged £30. Not very happy! "
" There was quite a long wait to pick up the car. The operator tried to sell further insurance, which felt like a scam. We requested a Jeep, but where provided with a Nissan. I was told that the car was fully fuelled and if it wasn't returned in the same condition I would be charged. it wasn't fully fuelled. I informed the agent about this. when I returned it, it had more fuel than when I picked it up, yet I have still been charged £30. Not very happy! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Booking was easy "
" The inner side of the wind shield needs cleaning too! You ate putting your customers lifes in danger by never cleaning. When the sun hits the wind shield from certain angles it becomes intransparent! You will end up killing someone. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very happy repeat customer. You always have the best prices and the one or two times I have needed customer service assistance it has been very good. "
" Car had a few knocks and dents on it but nothing that detracted from the experience of using it. Staff very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Friendly efficient staff. No problems. "
" Rather a long wait to collect the car-45 mins but staff very friendly. Reuen was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Went well overall "
" No problems - very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok car rental "
" Fairly long walk to vehicle across a busy road "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Please see above. "
" Overall judgement yet to be confirmed as it is only 3 days since the car was dropped off. In the past we have encountered problems after a few days with charges being made for fuel, cleaning and insurance. As a result we take photos of the fuel gauge and around and inside the car on return. But we would if no problems arise recommend Budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" easy to book with and good value "
" very efficient but some cars not available compared to the website info "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" I advise my fried to book through your company "
" Regard the money that they keep it as deposits the didn't return it all for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Once again, do not get the car booked. Requested a Volvo V40 for comfort reasons. Was given a Renault Megane. Very different. Surely from time to time we should get the right car? What is the point of offering different models? Just go for the cheapest in any one category? "
" At pickup, I reported that the fuel gauge was only reading three-quarters full. Was told there was an isue with the gauge itself. I was offered a new car (too much hassle, we were already loaded up) or just fill to as far as it would go on return. We filled twice, and both times the gauge went to full, no problem. We returned the car displaying full. No compensation was offered. Had we returned it only displaying three-quarters as we had collected it, apparently we would have been charged for the additional fuel to top up. The system does not allow desk staff to do anything else. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I returned the car on the due date and at the due time to Nice airport (10.04) 30th Sept 19. I was told I did not need a receipt because I had taken out full insurance. At 16.00 I received a phone call asking where the car was as it had not been logged in as returned ! I advised them when it was returned and described the operative that refused to give me a receipt. To date and after 6 odd phone calls to indifferent, rude and unhelpful they still have not told me that they have resolved the situation. The stress is unbelievable and their attitude is appalling "
" appalling "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Budget didn't know what level of insurance I had and tried to up sell more cover. Was not clear that additional payment was required for child seat "
" Happy with car and drop off Requested an automatic but received a manual "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" I received an invoice for two charges against my credit card for offenses whilst driving a rental car hied from you in France this August. The paper work does not detail what the offenses are or where the offenses took place. I would appreciate if you can send me copies of the summonses so that I can review the offenses ASAP in case of appeal which has a 45 day deadline. montymorris1959@yahoo.co.uk "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" The vehicle itself was very comfortable and the collection/drop off procedure was seamless. My only complaint was about the windscreen damage noted above. I would have noticed something hitting the windscreen whilst driving the car, but nothing did in the week in which I hired it. Very suspicious that such a small mark could be picked up immediately on a insect strewn windscreen. I am 99% certain the technician concerned had tried that ploy with previous drivers. "
" Everything went perfectly until the vehicle check when I returned it at Lyon Airport. The technician that viewed the vehicle ignored all the scratches and marks that were noted when I picked the vehicle up, instead went directly to the windscreen and pointed out a 'chip' in it. The chip was barely visible (it was the size of a ballpoint pen nib), yet he pointed it out immediately. How he could have seen it with the number of dead/squashed insects on the windscreen is beyond me. In fact it seemed more than suspicious that this incredibly small mark could be viewed from the distance that he maintains he originally saw it from. Thankfully I paid for additional insurance, otherwise I would have been made to pay for this 'chip' that must have been on the windscreen before I picked it up. I fear for the hirer of the vehicle after me as they would have had to pay for it if they were not covered. Shame on you! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" 2nd bad experience using Autoeurope, first with gold car and now with budget. "
" I phoned autoeurope to explain I was going to be late to collect the car due to missing my flight but would collect the car around 1700 French time. Your agent said this shouldn't be a problem as it would just be a case of holding the vehicle until I arrived but would transfer me through to Budget in Toulouse. I waited on the phone for 1hr with no response!!! Having phoned Autoeurope again and getting a different agent who used a different number I finally got to speak to a budget agent who said that because I was arriving late my booking would be cancelled and basically there was nothing they could do!! I then phoned Autoeurope again and got the first agent I spoke to who couldn't understand why Budget wouldn't hold the vehicle. She very kindly and professionally arranged another vehicle for me at the additional cost of £375.80 and said I should receive £175 back as a refund as Budget would take £110 of my original booking cost of £234.07 (obviously £234.07 - £110.00 = £120.07). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Only company I use "
" Very busy, long ques "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above "
" Was unable to purchase a GPS for 2 days. My original booking stated zero cost for a child seat and GPS and when I arrived I was charged for them. I did not get the GPS but I obviously needed the child seat. So a complete lack of transparency. When we returned the car, the checking of the condition of the car was minimal apart from zoning into the tyre which dubiously had a nail in the front left tyre. Not five minutes before it had been fine. The Avis employee stated straight away that we hadn't taken out insurance so we will be charged whatever Avis quote it to be which was 316 euros. A complete joke! We were given no choice in this matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" No "
" You have over charged me by £463.27 I had already paid for the car before I left England £171.44 please refund the over charge "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was generally straight forward. "
" It took a long time to to receive the car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and very good value "
" I found the agent at the desk rude and I felt she was trying to blackmail me into paying over €500 for excess protection. I was extremely unhappy with the way the initial transaction took place. I just felt the whole process was a means to try and extort more money off me. There were a number of small scratches on the car. But other than that it was in good condition. The drop off of the car was very easy. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above "
" Having booked our rental online I expected to receive what I had booked in a timely manner. This didn't happen and our collection of a car we didn't particularly want took over an hour to secure. We have been charged twice for tax and apparently language barriers are to blame... the car we ended up with had not been cleaned and was filthy inside and out. On completion it is a miracle that we found where to drop the car off without incident as it felt like we were set up to fail in this. Definitely will not be using budget again "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Auto Europe excellent as usual "
" Took over one hour to get the car sorted and then a further 15 mins because the car they allocated was not available. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See no.3. Awaiting a response from Budget re a refund as had over £100 taken from me that shouldn't and we are all furious. Worst experience ever had from hiring a car. "
" Have been charged £200 onto my card with no explanations of why. All charges are more than we were quoted. Check in was a complete shambles due to staff being distracted by another customer complaining about a theft and so all giving him the attention. I was told the money being taken off my card was deposit and not told any other charges except extra insurance £40 and upgrade £40 and addiitonal driver £9.17 per day. I have three witnesses that these were the amounts told to me but all the amounts taken were more plus extra charges not explained - and I haven't signed the optional extras box. Awaiting a response from Budget about a refund because this is an absolute outrage and will not let this happen. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" would book through Auto Europe again as it was easy and good value. "
" it took longer to pick up our car than it did to fly from London to Bordeaux. We stood for two hours in the queue to collect our car. I will probably book with Sixt next time as the queue for their collection was really quick. The staff when we got the to the counter - two hours later - were actually efficient it just that there were not enough of them to cope with the customers on a busy Saturday. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All straight forward & simple. "
" Easy to find, pleasant staff, choice of vehicle Inc larger vehicle (jeep Renegade) at no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not at all happy. I was charged almost £400 for 8 days. I barely drove the car. "
" Very unhappy. Had to queue for 3.5hrs at Nice Airport. I have been charged a ridiculous amount for Petrol when I was told at the till there was no requirement to refill. I also had to go and fill up the Ad Blue tank as a warning light came on on the first day of hire. All in all a very bad experience. I won't be using either firms again and will be telling others not to do so either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Booking process is easy and clear and good prices. Always use Auto Europe "
" Arrived 4pm as booked, long queue got to desk 5.15 pm. Check in took an age while clerk tried to sell me extras. This is the reason for long queue. Not happy "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Same question as no 3? "
" Awful queue, both at the airport, waiting for 45 mins and then when we went to pick up car, another 20 mins "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" I've used Auto Europe before and found them to provide the very best price and the best cars. Excellent! "
" Could not fault them. Only gripe, very minor, was that exterior looked as though it had been very quickly washed. It made it difficult to check the car over for scuffs and damage properly given that the car park was very enclosed and very dark. In the daylight, at our destination, there were a few scuffs and very minor dents in the door that I had missed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" It would be good it you could make really clear any additional expenses at time of booking - so I could see whether saving £5 by booking the car with Budget was worth it considering the €130 additional driver fee - or whether I am better paying Hertz the extra £5 and only paying €80 for the additional driver - or even less with Thrifty. "
" Very slow - it took an hour to get the car. Second driver was really expensive - at €130 - much more than other companies "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Slightly short of staff leading to delay and car smelled badly of cigarettes smoke. Unrecorded damage noted on collection "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Fine. "
" The only problem with the car was that the aerial was broken, which meant the radio didn't work - and for me an important part of driving round France is listening to French radio. It's also useful to hear travel news on it. I don't know if this should have been picked up on a clean/inspection before we arrived? Or if we could have bought an aerial and claimed it back from Budget? Car great in all other ways, and all three check-in/inspection/return staff were excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The transaction was straightforward. All the information given. Just check the veículo before taken. "
" All transaction was easy and straightforward. When you pick up the car you are offered options. You are offered also types of insurance which I did not take. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Everything went smoothly no hitches, no issues. Car was excellent. "
" Everything went smoothly no hitches, no issues. Car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was great and drop off service excellent. The lady at the car park who issued the car worked well to find a solution to the mix up in the cars and I would like to be able to say thank you to her. At the airport counter, there were the normal sales pitches to purchase add ons and they play on your fear of being in a new location. "
" Wait at the counter at the airport and then again in the car park was very long on pick up. I did get a nice upgrade, but that was more to do with not having the car I had paid for. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good overall. "
" Despite this being a newish car I was very concerned to find that on a steep slope the handbrake would not hold the weight of the vehicle with us both in it - our combined weight is less than 140 kilos. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Good staff,great car. Insurance not really made clear. You should be offered insurance options at time of booking instead of finding out at counter "
" Didn't like the idea of limited mileage "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There is a discrepancy between the voucher and what I was billed and it was next to impossible to get help about this. "
" I need to speak to customer service but it has been impossible to date to get to speak to the right person. I want the additional driver removed and need to explain my issues with the billing compared to what was on the voucher. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" I suspect it wasn't auto Europe's fault but in the end if I book a car I do expect it to be ready "
" We waited in the office for almost one and a half hours despite booking the car through auto Europe in advance. The counter staff were extraordinarily inefficient and incredibly slow and they basically didn't have enough cars for the people turning up. Even when we were eventually seen by the staff they tried to get me to take a more expensive option simply (clearly because they didn't have the one I booked) expecting me to pay 40 euros extra a day for the privilege of solving there problem! After I said that the I wasn't prepared to pay extra because I had booked the car I wanted in the point of cost, the irony was that they end they had l to upgrade the car anyway as they didn't have any left ...... it wasn't even that busy but everyone was being made to wait become they clearly didn't have the cars available or ready. Has put me off using them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" this depends on how you deal with my complaint. I also note the rental car companies have stared charging currency surcharges, about which one is not told in advance. "
" I shall be writing to complain. I will never use budget again. Having prepaid (Via Auto Europe) my booking, I was presented with an additional bill for almost 500 Euros, which was more than the amount of my prepayment. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" I had a small Citroen, a good car to drive in the mountains. "
" Good new car, economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking, selection of car, auto Europe customer service, auto Europe quoted price - all great. Budget staff, overcharging and general experience - terrible. "
" Charged for items that were supposed to be included in the up-front price paid. Refused printed version of documents instead of email; email version never received. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Always efficient "
" I always book with Autoeurope. This is the second time I have used budget this year. Both times the counter staff have tried to up sell insurance and be negative over the alternative that we had purchased. My son who hired through yourself and had included insurance also experienced this. The counter staff said that it was nothing to do with them and if he had an accident we would have to pay ourselves and claim it back (maybe). This insinuation that we maybe would not get it back was said in a way to worry and resulted in my son (and others) phoning for reassurance. I felt that in future if poss I would definitely try and book an alternative supplier! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I wasn't told that I was hiring a car from Budget via Avis or where at Avignon station I was to collect the car. "
" Arriving at Avignon Station they didn't have the car I'd asked for. They said it had a full tank of diesel but once on the road I discovered the tank was empty. I phoned Budget in UK and they sent an email to report this but when I took the car back they had no record of this. I am still waiting for the bill. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" The only part of the experience that you need to be aware of was on collection. Whilst collecting the car at around 2300Hrs it was clear that i was the last one of the day and that they wanted to go home..i can appreciate that. However future customers should be aware of the fact that befor eyou accept the keys from them that you do a visual handover with the car to ensure that you do not have the issues that i had... 1. My car was not full with fuel...but i had to return it full. Sadly i did not notice this until i was several miles down the road ! 2. The Sat-Nav was not set up for me to use in english, This is clearly not good at such a late hour trying to work that out and then finding the staff had gone home the moment i had walked away with the keys when i returned to ask them. "
" Very simple process - Dont always believe the bad reviews that you read on the internet. I booked a Ford Focus and was given a Peugeot 2008 which was clean / tidy as expected. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I tried contacting the office on Saturday when we realised we were having a significant delay, no answer despite paperwork saying offices open. Sent an email to get a reply that the car may not be there if I didn't contact the office in Marseille, but there was no email for there and no reply to phone number supplied "
" Over an hour to be served, couldn't contact them to advise of late arrival, prepaid a manual car and was told to accept an automatic or take a smaller car which wasn't an option with three grown up kids, luggage, etc.. Not given any paperwork with hire and so had no way of contacting anyone if I had a problem "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Autoeurope process & service is still great but Avis/Budget are a complete nightmare "
" In France it appears Budget is name only with Avis fronting this operation. Car had significant damage yet still checked out to us (even check in guy said its terrible, this car should not be allowed out. In addition the help desk decided that it was not safe to drive the car with a space saver spare wheel and arranged a 3KM recovery to a garage I had already visited earlier that day and found out they had no tyres to fit this car... Another help desk agent then told us to drive 10KM across town to another garage (no recovery or safety issues mentioned this time) and Avis now have the audacity to bill me £153 for an unrequested waste of time and effort recovery... Unbelieveable "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" NB - if using Geneva 'French side'. We were travelling onward by train within Switzerland and were told by frontier police we needed a 'boarding pass' i.e. for a Flight. We were allowed through but............... could have been awkward. "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" N/A "
" Very efficient and courteous "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Very nice staff throughout the whole process "
" Pleasant staff at pock up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am awaiting a response to my complaint re being given a car specifiaction car then the one I paid for. "
" I waited for approximately 1 hour in total in line and at counter. The member of staff made many phonecalls and explained there was a shortage of large cars - I'd ordered a Jeep Compass (or equiv) as we are a family of 4 with quite alot of luggage and we wanted to be comfortable. Eventually I was offered a Fiat 500X - which I reluctantly took (FYI the Jeep has luggage apces of 438 litres, the Fiat 500x 350 litres). Consequently we had to pack luggage in around my children in the back seat in order to fit everything in. No refund was offered or given. I have complained to Auto Europe. Also major building work / roadworks are in progress at Bordeaux airport and as a result the trafiic congestion is very bad and the signposting for rental returns is misleading and unclear. It took me over an hour to figure out how to get to the correct entrance for rental returns. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Good overall service "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Could have been better. "
" Unfortunately a very rude desk clerk caused a stressful pick up at Nice airport. Was told car had no body damage but on inspection could see scratches and chips on all areas. Aerial missing. Managed to find a representative to record marks on vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" As you will see from the above our experience with Budget has been totally unacceptable and expensive. They do not appear to check vehicles prior to pick up and leave the onnus on the renter to identify damage. On the first vehicle there were three areas of damage to the vehicle which were not recorded by Budget. Our whole experience with Budget, and indeed with yourselves, has been totall unacceptable. We are still waiting for a response from your team for the earlier rental when it was alleged that we returned the vehicle late. We have today sent a letter to the Managing Director of Avis Budget sharing our dissatisfaction. We rent vehicles on a regular basis but would not touch Budget ever again or book through Aut Europe As we have taken the time to share our experience with you we expect a satisfactory resolution to our dispute. "
" During a previous rental we were overcharged for two days rental £264.00 which we did not have. We returned the vehicle on time on 14 June not 16 June. We reported this to you but have had no response from you. Auto Europe voucher number UK4768331-1. During our latest rental we identified damage to nearside front of vehicle not noted by Budget but did not notice a small scrape to alloy wheel hub which we did not do and which was noticed by operative when we returned vehicle and we have been charged a futher £208.09. Sheer profiteering and the sort of behaviour that has given car rental companies a bad reputation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Our ordering and payment process was faultless. "
" Our only issue, and it's a big one, is waiting for almost TWO hours in a queue at Nice airport to see the Budget counter staff! Ridiculous. It shouldn't make any difference the time of day. One counter lady sat there for 20 minutes stapling paperwork together whilst families with children sweltered in the non air conditioned room. It was by far the longest queue OF ANY of the other car providers. When we finally got served we were done in under 10 mins or so once we had said no to the ususl list of upgrade and additional insurance questions you always get. MORE COUNTERS PLEASE!!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No problems with Auto Europe but won't chose Budget again. Rather pay more and get a decent service. "
" Very slow at check in desk. Admittedly there were a lot of people not just at Budget waiting to collect a car but the whole process could be speeded up especially when a car has already been booked. Hire car companies could provide extra staff especially when they know they will be busy. Also had a problem with car computer showing that tyres were under inflated when they were at correct pressure. This was a new Fiat 500x "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" All OK. Always disappointing that they try to talk you into taking extra insurance, but they'll always do that. "
" The washer bottles were empty, absolutely no water in them. The service alarm went off as I went through 30,000km. This should have been foreseen by Budget and I could have been forewarned. Otherwise car in excellent condition and staff very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good experience despite feeling somewhat cheated about the petrol. "
" Very helpful man at the counter. Took the time to make sure the car was exactly what we wanted. The fuel tank was not full though, only about 3/4 and we did not notice until we had left the airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Nothing further to add "
" Flight delayed so arrived late at car rental depot. Insufficient staff available (probably not their fault as well after midnight) and several before me in queue so waited about an hour for car pick up, finally leaving about 0200 in morning. There seemed to be an abnormally long time for each client to be dealt with. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" As usual Auto Europe came up with best price and super service, as always. Thank you "
" All good - very easy. Pick up fast and straightforward - return likewise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" overall - I would definitely use auto Europe/ budget again "
" counter staff and drop off very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall my experience with both the booking and the fulfilment was very good. Thank-you. "
" My experience was very good particularly at drop off as it was very busy but the staff dealt with the return in a very efficient manner. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" It was really nice to have sat nav the car was really good to drive "
" The car was dirty when I picked it up so it was hard to spot scratches on it inside was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" above impacts on perception of Auto Europe "
" Car had not been washed prior to pick up. Lied to by personnel in order to sell more packages "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" I suggest you introduce an alert if a cheaper offer appears after booking. "
" Long queue at Nice Airport to collect the car, so long wait. Not the same at other desks. Very nice lady dealt with me. To speed up the process I had all my docs ready, and told her I was not interested in any EXTRAS, such as insurance on the EXCESS, but I could not stop her wasting time going through the whole sales pitch, which just slowed down the process for me and everyone else in the queue. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Staff friendly and helpful. "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will use again "
" Tip top "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking and paying process worked fine, but I'm concerned that the details of the booking were not passed properly to the supplier, since Budget had not reserved the appropriate type of vehicle. "
" According to the counter staff they had not reserved the type of vehicle I had booked and paid for (a 7 seater). The man had to telephone the garage in order to find a suitable vehicle. The vehicle had a lot of minor damage some of which was not reflected on their records. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Well pleased! "
" Budget were most helpful at point of delivery in Toulouse Airport. The clerk handling the handover of teh car offered us an automatic which served our purpose well. This for approx teh same price as having to add my wife as an additional driver. This was necessary as I had recently had a hip operation and couldn't drive a geared car. Most flexible, and this without any specific request on my part. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Found using Avis Budget not as pleasant an experience as using Europe car "
" On collection I was asked and refused to pay an additional sum for the type of car ordered.I was then allocated a different size of car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Once again, very happy with Auto Europe, and with a reasonably priced and safe useable hire car. "
" The counter staff at TLS Blagnac were exceptionally good. The car was an upgrade from that ordered, but was a bit battle scarred and in need of a service. Not all the damage was on the manifest, and so spent a while taking photos before driving off. We enjoyed the car, a Jeep Compass. The drop off was a bit hasty, and I was concerned we might have to argue about the various dings and marks, but so far we have not had an issue about this. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" I have taken up a query about my extra charges from Budget with Autoeurope. I only hope they can sort out. This is not the first time I have been duped by Budget at Nice airport. "
" Once again offered a very poor vehicle in the category I had booked even though they were very quiet at that time of moment. Overcharged for a decent car. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Usually very good, but it is Budget who is the issue here "
" The car hire process was fine but having left 2pairs of driving glasses in a case as I dropped the vehicle off, I have been totally unable to effectively contact anyone at the airport that may have found these in the car. This is despite my ringing all their numbers on the rental agreement (always get a remote customer service desk), various Budget customer service people saying they would email the French side desk, but no response. It is very very poor these days not to be able to get through by telephone or email to the staff at the coalface, Consequently it has cost me £200 to get both pairs replaced. I am not happy!! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" At just over £10 per day over Easter to get the latest Peugeot 208 model with all the extras including navigation from a top ranking company was simply incredible. "
" Excellent car and amazing value. Staff were very helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. Need to be clearer regards cost of excess. "
" Very Upset to be upsold an enormous van (Renault Traffic) on our check in. Totally unnecessary, far too big for our needs. Ford S-Max was perfectly adequate. Delayed badly for about an hour trying to get the car, not ideal with four children. Also very annoyed at the cost of the excess...not made clear on booking. All in all, really not great. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" our traveling mate did not have the same experience that we did with auto europe. their vendor [not budget] rented their car out from under them and autoeurope would not refund their money. i feel responsible as i recommended autoeurope to them so therefore i would hestitate to recommend autoeurope to friends on our next trip "
" excellent service very professional and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very positive "
" Always amongst top 3 alternatives when I am choosing rental company due to value and service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" We use Auto Europ four or more times a year and find them to be most helpful. We trust that they will act on our behalf to sort out this issue with Budget. "
" To be honest all appeared well and initially we were very impressed with the service at pick up and drop off. However, three days after the drop off we received an invoice from Budget with additional charges amounting to €851.50. This amount was deducted from our credit card without our knowledge, authority or explanation. We can confirm that there was absolutely no damage to the vehicle when we dropped it off at Marseille Airport. We are now in dispute with Budget to claim back all costs incurred. As a result of our experience we recommend that everyone gets their car checked over when they hand the keys back. ( we were told that it was not necessary and an e- mail would be sent to confirm no further charges.) "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Good pricing, easy to understand options and comparison of vehicles and conditions "
" Received an upgraded car at pickup. Whilst this was nice, it was actually a little smaller than booked which was a little challenging initially with our luggage. Once we worked out the car and boot this was fine but always a little challenging when you get a rental without anyone to provide help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" There were a lot of marks on the car that weren't listed on the contract sheet "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" easy to use system & good service "
" Overall good service, "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" We use Auto Europe regularly and find them most helpful if we have an issue. Good website and best prices. "
" We have used a number of car rental companies at Marseille airport and Budget/Avis rate as one of the best. Helpful lady at reception on collection, a good car, very helpful on phone when we needed to change drop off time and the drop off was also smooth and carefree. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple and efficient (disappointed that you are no longer on Quidco though) "
" Efficient although found extra damage on car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" ... "
" It took 1hr 20mins to pick up the car. Budget had run out of clean and prepared vehicles. There were cir a 10 customers ahead of us in line, and a dozen or more behind us. Cars were being returned and issued 1 at a time. Secobdly, tgetooka euro95 deposits and have not yet returned /credited the deposit back. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" i was left feeling that this was a tactic deployed by the cart hire company to achieve an increased rate. "
" on arrival i was told that the vehicle i had reserved was not fitted with winter tyres. i had to upgrade to a vehicle that was fitted with these tyres at an additional cost of 30 euros per day almost doubling my original booking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service and very friendly staff "
" Great service and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Any rental company that can speed up the key hand over process is going to dominate the market through happy customers and lower costs. Why isn't your address, driver license number and credit card details collected in advance? "
" No queue at the counter, the process was as fast (slow) as others I have used. There was no heavy pressure to buy add on's. There was clear and honest guidance on returning the car and my liabilities. There were no surprises. The car was literally brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Shambles, almost meant leaving the car in the Alps so I could travel back to catch my flight. Now out of pocket as had to buy snow chains to get the car out. "
" Booked a 4x4 with winterisation for the Alps, got a people carrier with no snow chains. Was told to take it or leave it and it was autoeuropes fault I received the wrong car. Budget never called back ever during the hire even though they said they would. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Aside from this, all other experience with AutoEurope have been great but Budget need to improve. "
" Collection was slow and no opportunity to see car which was nothing like what I reserved. The car was heavily damaged, very poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Due to the above, likely to go direct to a car hire co in the future unless this is resolved.An extra 318 euros paid!!! "
" Ordered an SUV Jeep Compass or similar. On arrival offered a C Max which is not an SUV which was important due to our visit to the alps. Only option was to pay double the booked price for an Alpha SUV or X5 at even more!! Therefore no option but to take the SUV due to the snow in the alps. Will be pursuing the matter with Budget and would appreciate your assistance as if this is not resolved satisfactorily my future bookings will go elsewhere. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I always use auto europe "
" There was a big queue and the counter staff were quite slow but they were pleasant "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" I wouldn't recommend any particular car rental firm. They all seem to be the same, which is to say, trouble free for the most part. It's a pretty commoditised business with not much to choose between the admin of the rental companies and the cars they supply. That's why I use you, to find me the best deal on offer at the time. Answer me this please: why do all car rental desks take an incredible ammount of time faffing around at their computers when you check in? Why can't I leave all my relevant data with you e.g driver's license, you send it straight to the rental firm and they have the documentation ready for me when I arrive? Alternatively, you supply them with the bulk of the data in advance, they send me an online form or link where I complete the rest, and again, I just pick up the car and go when I get there. This waiting around is particularly inefficient and annoying in the summer months. "
" This was the first time I have been asked to provide a receipt for the fuel I refilled the car with before returning it. This is barmy. A receipt proves nothing. That's why they have fuel guages in cars. Suggest they stop being silly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service. Simple process and good value "
" Easy efficient and friendly. Only problem was finding a space on return . All consequent on no late credit card surprises !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" All fine. "
" I hire several cars each year, and I have noticed that some companies complete the necessary details at the desk in a few minutes where others take much longer. I have always wondered why there were these differences given that they are all doing the same job ie providing me with a car. Budget was one of the longest I have had. But apart from that, everything was just fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Despite being in France and putting on the form that we were also going to be visiting Switzerland the car had no snow tyres and less then 2mm of tread on the front tyres. In the snow it was hopeless and we had to spend 60 euros on snow chains in the resort to even get us moving whereas every other car had no problems at all. This was despite upgrading the car at the airport to a much more expensive Jeep vehicle. "
" Despite being in France and putting on the form that we were also going to be visiting Switzerland the car had no snow tyres and less then 2mm of tread on the front tyres. In the snow it was hopeless and we had to spend 60 euros on snow chains in the resort to even get us moving whereas every other car had no problems at all. This was despite upgrading the car at the airport to a much more expensive Jeep vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" All good from start to finish, thank you. "
" Upgraded to next class of vehicle by Budget. All good, it was however a manual and not an automatic as required but I did not make any issue of that as I drive a manual myself , no big deal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" I have always used Autoeurope and recommend to others but this latest experience does make me anxious about using your service. Any feedback and reply would be most welcome. "
" Upon arrival at the Budget desk at Geneva airport i was informed that they do not have any Nissan X-Trail at all at that station. Therefore, it was impossible to provide me with such a car in any circumstances. The only option available for the same price was a C4 Picasso which provided 5 adult seats and (apparently) 2 infant seats using the boot space. It certainly was not a seating for 7 adults as booked, nor would it provide for the suitcase and two small bags as per the voucher confirmation. After much discussion i agreed to upgrade to a 5 seater Alpha Aslvio at an additional cost of 167.18 Euros. There was also a location surcharge of 41.50 Euros and a vehicle licence fee of 28.03 Euros which i believe should not have been charged as these were both included in the original quotation. In summary it meant that two of our party had to organise an alternative lift to our resort and in resort we had to do 2 journeys to and from the ski-lifts and going out for dinner which was highly inconvenient as we had planned to use the 7 adult seater as booked, soiling some of our plans. I look forward to hearing from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" hqteagbdv "
" took a while to book in "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" as above "
" Nice staff, understanding, no pressure, car available quickly, no trouble at all. Just that the car we were given, a Peugeot 208, is not a very good car. It is heavy and noisy to drive. Please provide Citroen C3 instead in the same bracket, much better car by experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use Auto Europe for car hire. Always had a good experience. Cost is competitive and service efficient. "
" Flight was delayed from London to Nice and got to to the budget desk at 0100. Desk staff were courteous and efficient. Very impressed. Almost new economy car provided. Everything was good. Check in was also efficient. Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" efficent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am a frequent long term renter in Nice. I really wish I had a long term option to rent for months rather than weeks. I have recommended Budget to all of my visiting friends. "
" Budget is consistently excellent- everything is fully automated at check in and check out. Staff are delightful. They are more expensive than other rental companies but their service and demeanor are superb. Bravo Budget! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Better than expected "
" Better than I expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and all info available. "
" No issues everything we t smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" As above! "
" I required road side assistance in France, the contact number provided passed the call to multiple choice menu, in French! Several calls were made including numbers in the UK. Assistance was eventually provided and the engineer was very good, but overall it was an extremely stressful experience. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" The conditions of sale are unclear, particularly regarding the insurance excess and how it is paid back. There would be a penalty using the broker rather than buying the insurance from the car company. "
" The overall experience was good. There was a slight wait to pick the car up, but this probably cannot be changed. The environment, eg the hall, is rather unpleasant though.... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I think it would have been helpful if Budget had been notified that we had taken out insurance with you, it would have saved problems. "
" Tried to sell extra insurance costing 1000 Euros, not able to tell us what for. On return, damage from high kerb, was told it would cost 600 Euros. I don't believe they would ever repair it. I feel that it was a con!. The return procedure was disgusting, no help for old failing people who had booked assistance, I had to walk long distance to get help for my wife. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" See answers to Question 3 "
" It was disappointing that we had to pay a surcharge of E.51 to refuel the car. We dropped the car off after searching for about 40 minutes for a petrol station (only finding one that served lorries only). Your staff explained that there is no petrol station at CdG unless you arrive from Paris direction. As a refuel is inevitable it is considered unfair that we were not advised from the start of the journey how to refuel on the way back. My colleague left an iPad in the car only to find the next day when he returned that although the car had not been cleaned the iPad had been removed. It has not been returned to him. We were very impressed with your staff who stayed very late (well past mid-night) to issue the car to us after our flight had been delayed 9 hours. Finding the way to the return depot was a stressful nightmare. The sheet of photos was helpful. A sat-nave postcode would also have helped. The car was clean, tidy and all that we had expected. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Extortionate sum charged for a mark that was not my fault "
" mark discovered on returning car that not aware how got there but was charged a significant sum with no chance to speak to supervisor "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" See above. "
" Having booked the car well ahead and paid for extra insurance I did not expect to have to wait 30 minutes for the car to be ready AFTER I had completed all the paperwork at the CDG office. The member of staff I spoke to (Simon) was pleasant enough but seemed more focussed in selling me extra insurance which I reluctantly agreed to.......my fault probably as I did not fully understand what he was offering. I di howevr explain that I had a 4-5 hour drive ahead of me and as it was 18.00h I did not want or expect to wait for the car to be delivered. It shoud have been ready when I arrived at the desk "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" As for 3 - I don't whether the confusion around the GPS inclusion is an Auto Europe or a Budget one. "
" Our initial experience was poor since we specifically chose an offer of a car with GPS included, but were told we have to upgrade and pay an extra E10 per day for a car with GPS on arrival at the airport. We had to go to the original booking website to show that the offer included GPS since this wasn't shown on the confirmation email, before we were told that we could have a car with GPS. Not only would the upgrade have cost us an extra E80, it would also have meant a car that would have been very difficult to park in the hotel car parks. The pick up was good - the car was good (although hadn't been cleaned on the outside). The GPS, however, was annoying because it tried to send us down streets which were only accessible to residents - this caused some stressful moments. I don't know if different maps are required, or if there is a setting to change this, The drop-off was great - very friendly and efficient staff. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall I am happy with Auto Europe and has proven to be good value for money. "
" Collecting the car was relatively smooth, though counter staff were a little difficult to understand. Having returned the car 3 days have passed and I have not received any final paper work. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Website itself is easy to navigate, however, after the experience we had, not sure if Autoeurope is actually in contact with the car company. As it looks like the car company knew nothing about our booking even if we booked in advance. "
" We booked the car through your website well in advance and brought all documents with us. However, the whole experience of getting the car and return was very very bad! The details are below: 1. there was no clear location of the car company. It only says in in terminal on the paper. However, there are two terminals. For people who has never been to this airport and don't speak the language, there was no clear sign of which terminal the company would be in and where about the company would be located in the terminal. 2. When we are eventually found the counter and presented our voucher to get the car, we were told by the counter staff that they didn't know anything about our booking! They said they didn't know autoeurope website so didn't have the car we requested. We paid extensive cover with Autoeurope but the staff still demanded us to buy insurance directly with Avis. We paid for an Astra as we have two young kids thus needing the boot space for buggy but only got a Fiat500x instead. It was such a tress to try to fit all luggage into the small boot. It took us nearly 2 hours to actually get the car since we arrived almost the same time as the flight itself to fly from Scotland to France! 3. When we dropped off the car, the staff was very impatient and unhelpful at all. They couldn't answer any questions but ask us to visit their website. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" X "
" All digitised Very quick, excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We will definitely hire for you in the future. Much appreciated for fabulous service "
" Absolutely perfect hire car company. Car provided was perfect, clean and staff fabulous. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The Auto Europe part was fine, but I'd be wary of using Budget again. "
" Very disappointed that we did not get the car we had booked. We were "upgraded" to a Ford C-Max - I'm not sure how a Ford could ever be classed as an upgrade! There was nothing available in the class we had booked so effectively had to pay more as the fuel was much more expensive. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" What experience? See 3. "
" Good attentive staff at both ends of the rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" We were offered a late car for an extra 29 euros a day but we eventually declined as there was no CD disc player. Payment was taken and we then had a much smaller car Volkswagen Golf I tried to explain that we had paid extra for the larger car only to be told that it was the same price and of course we ended paying extra for insurance a total of 400 pounds being paid. I am sorry hut we will not be using Auto Europe (Budget ) "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thought that budget were awful and should not be recommended "
" Thought that they were disorganised and the vehicle was noisy and obviously needed serviced. There was a constant rattle. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" All good. "
" Dacia is not a car I would want to rent again! Apart from that budget was first class. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very disappointed in how long it took to gain access to the car "
" Took over an hour to pick up vehicle due to computer problems. Chaos at the counter "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Collecting the car was a nightmare...stood in queue for over an hour. Needs sorting!! "
" Far too long a wait at Nice to collect the car....nearly an hour... unacceptable!!! Car had bumps and scratches all over it. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" No problems "
" N problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" So far, appear helpful in trying to resolve my dispute with Avis "
" Still in dispute about additional charges not authorised "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good no problems at all will definitely use Auto Europe and Budget again! "
" Couldn't fault the computer system had gone down when I arrived but the staff were friendly and did their best without any real hold up, very pleased with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience of booking online "
" It wasn't clear that we had to book on at terminal and we went straight to office within the car park area. We have hired cars before at Toulouse and always gone straight to car park. We had to go back to terminal them wait 30 mins before going back to car park to uplift keys. Wasted nearly an hour picking up car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Booking etc. with Auto Europe was not a problem, but the service from Budget has tainted the experience. "
" Waited for almost 2 hours in a queue from the office doorway to the counter. Staff seemed to take an extraordinary long time processing each customer, yet when I finally got to the counter it took less than 10 minutes to process paperwork. Either not enough staff or more training is required. Frustration for those waiting was further fueled by staff letting people come through a different doorway and jump in at the front of the queue then taking 1/2 hour to process them. Very poor start to the holiday. Drop off was a dream in comparison - took less than 5 minutes, which included reporting a mechanical fault with the car. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good apart from above experience "
" Was not made aware of or explained about SOS System in the vehicle which was accidentally operated causing some consternation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above not very happy at the moment "
" Not very happy at the moment because I was offered a free upgrade and I've been charged for it an a extra £173.00 "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really really poor service, long delays, lots of sneaky extra charges. Will not be using again "
" It took over an hour and a half to collect the rental car , the staff at the second pick up counter were at best disinterested. I will never book through budget again "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Easy to book, clarity on charges and options. Straightforward. "
" Quick and easy to pick up and drop off car. All charges as expected, no issues. Staff did try to upsell but weren't pushy. In-terminal desk and car pick up was close by. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really fun "
" The only thing that let it down was that there was more marks on the ar than stated at the front desk. Also getting back to the carpark drop off was a guessing game as it was never explained to us. Over all was a good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Longest time to deal with paperwork of any car hire company. Charged €4.84 even though all prepaid and vehicle was returned without damage and full of fuel "
" Poor customer service a pick up. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" VERY EASY TO BOOK, CHEAPER THAN OTHERS, HAPPY WITH OUR EXPERIENCE "
" NO COMPLAINTS - PROBABLY THE EASIEST & MOST FRIENDLY DROP OFF EVER! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Budget cars, a part of Avis, were super efficient and I was more than pleased with the car I was given. Returning the car was also fast and and easy. What a deiierence this makes to the enjoyment of a holiday. Would definitely recommend them "
" Budget cars, a part of Avis, were super efficient and I was more than pleased with the car I was given. Returning the car was also fast and and easy. Would definitely recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy enough website to use. "
" Pickup was let down by an hour long queue. I have no idea why your systems take so long to operate. There were two staff dealing with about 6 people ahead of me in the queue. Should it really take an hour to process that number of people? When I was served - service was good. So overall - good car and good people once you got through the queue. But an hour wait is unacceptably long. Especially with young children waiting. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very easy "
" Counter staff were very helpful and didn't hassle about insurance when we said we already had it. Only downside to the experience was the air con wasn't working in the car which wasn't great considering it was 34 degrees and we didn't realise until we were on the road. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" ? "
" Grade of car much lower than that stated "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" I don't believe I received the terms and conditions by e mail or a closing off e mail after the car was left back in the same condition. "
" I don't believe I received the terms and conditions by e mail or a closing off e mail after the car was left back in the same condition. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" The added on extras makes renting cars from you in the future prohibitive. I am really disappointed and will not book with you again. "
" I was disappointed that having precooked and paid, the counter staff conned me into nearly £300 of extra insurances which I did not need. This rendered the cost of my very small vehicle to being almost £500 for 8 days which is outrageous! The female member of staff was rude and aggressive, whereas the young man was much more pleasant. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I have no issue with Auto Europe, but Nice Airport and Avis/Budget in particular need to improve their capacity for handling car hire bookings during peak periods ! "
" Vehicle collection at Budget Nice Airport was very poor. There was a 45 minute queue and when I visited their Presitge desk, there were 3 members of staff doing nothing. The lady there advised that it was not possible to process my booking, even though I offered to pay extra. I I obviously made my feelings known and the situation was further compounded when she waved her arms abruptly at me to go back down to the 45 minute queue. I arrived at the desk after the 45 minute wait, only to be advised by 'Audrey' that I was in the wrong queue and would need to queue again. I suspected that this was a deliberate attempt to anger me further and refused to leave the desk, advising her that I had already queued for 45 minutes. Her response was that 45 minutes was in fact very good and that it can take 2 hours. Audrey eventually processed my booking but not before advising that my vehicle was not available and that an alternative vehicle would be found. No surprise that I ended up with the worst hire car that I have ever laid my eyes on, both bumpers damaged, front licence plate bent and panels badly scratched. The damage to the boot hatch was significant and unsightly. My journey was further delayed by the fact that not all of the damage of the 44,000 km Opel Astra has been recorded, so I had to have this added to inventory. Not a great experience and not a great start to my holiday. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Have used both website and call centre to deal with problems on previous bookings and have always found resolving queries to be straightforward and swift. "
" When I arrived they did not have a manual car as requested unless I accepted a car with significant body damage and not cleaned. After agreeing to this as my only option to get away from the airport (as it was already 22:30) I tried to contact Budget by phone the following morning to report some further bodywork damage that had not been marked on the rental agreement . I was unable to get through to anyone (numbers rang unanswered and eventually disconnected without providing an option to leave a message. When I returned the car at Toulouse I had a significant wait before anyone was available to leave the office and check in my car (delays seemed to be linked to the fact that there were many people waiting for cars to become available for collection). Dispite this poor experience all staff I dealt with were freindly and courteous, they were just having to deal with a system that Did not make suitable numbers of appropriate cars available for the numbers of bookings that had been made "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" Inefficient, disorganised pick up arrangements at Nice airport, ( over 2 hours) unacceptable customer service, lack of transparency, Poor effective communication about charges, Overall, one of the worst car hire experiences ever, Highly negative overall experience. "
" I was highly disappointed to have to join a queue at Budget service desk at Nice airport . It took over 2 hours to be attended. I consider this poor organisation and unacceptable customer service. On returning home from holiday and after checking my bank account , I noticed that I have had unexplained extra amounts of money deducted from my account by Budget. I am extremely angry about the lack of transparency and poor communication regarding further charges. I feel I have been deceived and treated abysmally. I have sent an email to customer services and have demanded a refund of the extra charges which I did not agree to or made aware of the possibility that these charges would be made. I would appreciate that my complaint is resolved as soon as possible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Booking process good but car hire price much higher than lowest rate that was advertised on your site. Need to give more assurance to customer about the pick-up procedure and help to ensure that the rental company does not try to fleece the customer. Voucher value did not seem to match Budget's basic rental cost which is another aspect of my complaint with them. "
" Very long queue with only 2 staff serving. Waited more than 1 hour to be seen. Am currently in dispute about extras added including additional insurance which I declined, but apparently signed for at the end on a tablet/I-pad device. Never had this pointed out and did not get a paper copy. An electronic copy of the agreement was sent to me by e-mail, but not available when I set off. Have never received a final invoice and only discovered additional charges when I got my credit card bill. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Pleased with the value. I use Auto Europe often "
" Waited 15 milnures at counter for collection. Car dirty inside and out. Fuel tank only 5/8 full. Drop off quick, polite and efficient . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very pleased with this hire. I was upgraded without charge. "
" Excellent car and good and efficient staff service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book. Easy to collect and drop off. Loved the emailing of contracts and drop off receipts. "
" Friendly staff, easy drop off. Loved the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Often seem to be in a long queue of people waiting to go through the car hire procedure. However, I find the staff friendly and helpful. "
" Happy to be able to change the automatic car I was given to a gear shift one. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Poor "
" When I went to collect my car I was told that the car I had booked was unavailable and was given an upgrade that I assumed was complimentary. Upon returning the vehicle I was told that I had been charged over 700E for the upgrade taking my total bill for an 11day rental to over 1000E, completely unacceptable "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Relaxed "
" A bit slow at reception but we weren't in any great hurry anyway Staff friendly and non pushy and considerate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" We were diverted to a different arrival airport. On leaving the plane I received a message sdvisig that I could collect the car at the arrival airport and everything was ready when I attended the collection office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was good "
" Tried to upsell my car category even though they didn't have the one I had reserved... car was dirty with dozens of undocumented dents and scratches. Staff were not very helpful at all in rectifying this and also providing the car seat "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Auto Europe's website doesn't make it clear which vehicles fit into which group, simply quoting a vehicle make "or similar", which makes it difficult to choose a vehicle when making a booking. In the many years I have used Autoeurope I have never been offered one even close to the one shown on the website. "
" Had a very long time queuing at the desk to collect the keys for the car. They didn't have a suitable car in the group I paid for so I had to take one in a higher group which cost an extra 196 euros. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" 1 Hour and 50 minute wait to collect the car, appalling! "
" 1 Hour and 50 minute wait to collect the car, appalling! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I was very surprised to be charged for additional insurance when collecting the car. We could have ended up paying over £400 for full cover which was the same price as the rental. I was under the impression we had already paid for this, email confirmation not at all clear. We had also booked a SUV (seat ateca) which was not available. We were offered a ford kuga but found out it was a manual not auto as booked. We were given a Volvo V40 which although we were told was the same category was much smaller internally. Not at all happy with value for money and would expect some form of refund. "
" I was very surprised to be charged for additional insurance when collecting the car. We could have ended up paying over £400 for full cover which was the same price as the rental. I was under the impression we had already paid for this, email confirmation not at all clear. We had also booked a SUV (seat ateca) which was not available. We were offered a ford kuga but found out it was a manual not auto as booked. We were given a Volvo V40 which although we were told was the same category was much smaller internally. Not at all happy with value for money and would expect some form of refund. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Autoeurope have been consistently good and I regularly recommend them to people "
" The only problem was the queue to collect the car which took an hour and a half - much much too long. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very helpful staff. Documemtation is unclear regarding procedure in the event of breakdown. You need to clarify this in your booking information "
" Complete contrast with the experience with Avis at Grenoble in March. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Budget were not aware of my insurance coverage. Took the. A while to find the car. It caused some confusion. Picking up the car took over an hour "
" See 5. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" See my above comment on Nice airport. You have to be joking to put customers through that! "
" The system in Nice is like a third world country! You book car pick up and drop off at the airport. You expect it to be quick and painless. It was painful! You arrive in terminal 1, then you have to find the bus somewhere at the airport as signage is rediculous to take it to terminal 2 to join the queue and hen get a downgrade in my opinion. Budget itself is ok and I do use you from time to time but the set up in Nice airport as a customer experience is something to be believed. Try it on the chief executive next time and see what he thinks! "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" Despite ordering a full tank for pick up whicj it appeared to be on starting car, gauge was at 3/4 after 2 mins of driving!!!! "
" Efficient counter staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" The website service and experience was good, but I'll have to see what the end user experience is like with a different provider. "
" The shortish queue at the airport took nearly an hour to work though. The car was a very average 1.3 Qashqai, and the hard sell for insurance and third party insurance, plus cover to avoid any initial payout on damage, was annoying. The rental agreement seemed obfuscated to trick people into paying for insurance. The car had small amounts of damage that weren't listed on the insurance document that we needed to get updated. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Friendly staff "
" Very good service from beginning to end. Lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" See above "
" There is too much selling by the counter staff at pick up. This slows the pick up down a lot. Each person in front of us took about 15 mins and some longer especially those who were persuaded to upgrade their cover. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Budget customer desk at pick up was a real nightmare, took two hours to get the car when only three people in front of me in the queue, never again!!!! "
" I arrived at the desk they were only three people in front of me, in a summary to get my car took over 2 hours due to a very pour queuing system (one shared Avis & Budget counter with two queues but three staff serving Avis & 1 for Budget customers); in addition to this computers were not working properly, it took 40 min to print my contract!!! Shockingly appalling manager who disappeared in the back office leaving staff to tell us that if we wanted to complain just speak to the manager who refused to talk to us... never had such a bad experience in car rental!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" No comment to make. "
" The car I booked was unavailable. The alternative supplied was a poor substitute. We were told there was no damage to the vehicle. When we found the vehicle , it was obvious this was untrue. I took a number of photos of damage to the bodywork and wheels. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Very happy with service. The process could be improved by the reservation contract being used by the car hire company as also their contract - to save time at pick-up. "
" Budget rep was very polite, helpful and worked as quick as he could but I was a bit confused why I seemed to have to complete a new rental contract with Budget when I thought the contract had been completed with Auto Europe. Pick up admin took approx 20 mins. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent. Can't fault it "
" Seamless and painless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" See above. "
" My wife and I had two cars as we have five children so needed to hire two cars. Voucher numbers 4519606 an 4521041. (she hasnt even been asked to give feedback)? My car was a nightmare, after driving away from the airport which was gone 10.30pm I noticed that when I went faster than 50km per hour, the back of the car seemed to shake and made a terrible noise. As I was following my wife we had to keep going as it was late at night and with 5 children we needed to get to our destination. My wifes car everytime it went uphill lost a tremendous amount of power, to the extent of stalling which was annoying to say the least. She tried the day after picking the car up to ring Marseille and rang in excess of 11 times. She could not get through so rang an international helpline in the end who told her that I should take my car back to Hyreres airport which was the nearest car rental place. We spent time driving there and swapping my car over. I must mention that Alexander that looked after us there was very good and praise should be given in the professional way he dealt with us. My wife didn't want to make a fuss about her car as it would have looked odd both of us complaining. When we returned both cars to Marseille, not knowing the area and me not having much petrol left to the point we limped home, we decided to get petrol in the airport as if we broke down we were almost there. Unfortunately the airport had no petrol whatsoever. When we went to the Budget desk to explain that we were happy to pay the fuel cost because there was none, they wanted to charge us €120 each for fuel, and my wifes car had a quarter of a tank left anyway. This was daylight robbery and my wife went mad at your staff who I have to say Anne-Fleur dealt with the situation brilliantly and after hearing what a nightmare we had had, reduced the amounts down to €60 or so each. She was very professional and understood our frustration. What also confused me is that my car had a deposit of over €200 euros wheresas my wifes did not, hers was €120 odd yet both were booked through yourselves at the same time and the same type of car. Even Ann-Felur couldn't work out why this had been done. So overall no I was not satisfied with the cars at all, with five children spread over two cars, I need to keep my family safe, which sadly I don't feel Budget feel so strongly about as you wouldn't put out sub standard cars. However I was satisfied with the Alexander and Anne-Fleur as they helped then best they could. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" At last I have found a car hire company that treats me as a friend rather than an enemy! The whole experience was excellent. "
" Very efficient service. Lovely car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Queue to collect car at Nice airport was ridiculous - over an hour. Once we got to the counter it was all very efficient. there must be a way to improve the fluctuations in demand relating to peak season and peak days. "
" Queue to collect car at Nice airport was ridiculous - over an hour. Once we got to the counter it was all very efficient. there must be a way to improve the fluctuations in demand relating to peak season and peak days. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You should warn your customers about how poor the service is at Marseille airport hire car companies. "
" I queued for 1.5 hours at the counter as staff so slow. Told that my class of car not available and that could pay €18/day for upgrade or wait for my class to become available. Waited further 30 mins and then demanded a car and was given a car that was dirty inside. I had waited 2 hours with 2 children in heat with no water or toilets available despite pre-booking through auto Europe. I have never waited so long for a hire car and would expect a free upgrade if my pre-booked class not available. Seemed staff more interested in up selling than providing an efficient service. Appalling! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" So poor compared with other rental company "
" We had to wait for 2 hours to collect car and then poor agent "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased "
" Efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will book again! "
" quick , easy and efficient collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The queue to pick up our car was very very slow with not enough members of staff on duty "
" The queue to pick up our car was very very slow with not enough members of staff on duty "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great car, speedy service and friendly staff! "
" See below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will NEVER book through Auto-Europe again. While I thought it was good value when I booked, we were booked through a firm that must routinely scam their customers by adding extra insurance (that we had already paid for) to the rental agreement without asking and distracting you with upgrades and fuel options while you sign. Just to find out a week later that you have just paid double the original rental. Auto-Europe then wash their hands of it. This must be a recurring theme since when I made the original complaint to Auto-Europe I was told "we'll look at the rental agreement" a precursor to "well theres nothing we can do about it". Yes there is! Dont use a company whose standard policy is to add additional unneeded unwanted insurance into your contract (which you sign on a tiny screen). Or in the pages of instructions make Point No 1 - DECLINE ALL INSURANCE AND MAKE SURE YOU CHECK BECAUSE THESE GUYS ARE AT IT. "
" When booking I made sure to pay the considerable extra insurance to reduce the excess. When collecting the car the counter agent spent some time asking if I would like to upgrade and pay for fuel but NONE explaining the EXTRA local insurance he or Budget added without my consent - but marked on the sheet as "my request". On my return I received a bill for more than the initial rental and insurance and Auto-Europe have washed their hands. Its an absolute scam which must be company policy. DON'T TOUCH these people. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" No issues "
" Inefficient processes at collection resulted in a long wait "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" everything was OK it was just the long wait it was ridiculous as they where so slow "
" I had to wait over an our to collect the car and their was only 4 people in front of me.. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I would highly recommend Budget at Nice Airport. Vert good value. "
" Very efficient and convenient. Car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use. Good range of options "
" Very smooth operation - quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Not the car I booked and the replacement given was an awful car to drive. In future, I will be wary of this practice. Only one point dropped for this as I recognise it is in Budget's control. "
" Not the car I booked and the replacement given was an awful car to drive. In future, I will be wary of this practice. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No problem with Budget in general. "
" Service was good only issue was there were more scratches on the vehicle than reported but this was dealt with when I collected the car. Also extreamly long waiting time in the airport to get the vehicle from your service desk it was over an hour in waiting and it did not seem that busy only five people in front of me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I often use auto europe and think they provide a good service but am beginning to think it might be better to join a loyalty scheme with a couple of companies to cut check-in times "
" The check-in was terrible. A queue of around 12 people and at least 25 minutes spent on paperwork for each person. I queried for over an hour. I could have provided all info beforehand if asked. Why don't you start a system for pre completed check-in info so the counter process is cut to 5 mins? "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above - excellent all round "
" Very good. Soecial mention for your representative (Ayoub). He was very helpful and professional (I believe he volunteered to start his shift early when he saw how busy you were). Also a mention to the young lady should brought water for everyone in the queue (most welcome). The car was upgraded and was great. Thank you. We will definitely use you next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always pleasant and helpful on the phone. "
" The agents were extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent, very good value and very efficient service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good!! "
" Great service, quick and efficient. Car excellent and return easy. Overall very pleased and would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all good. "
" It was fine. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Auto Europe was recommended to us by a family member. We have used auto Europe on our last two summer holidays and will continue to use them in the future. I will also recommend the site to friends. Great service "
" It was a very straight forward transaction. Both staff at Pickup and drop off were friendly and helpful. We cannot fault the experience and will look to use Budget in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car rental market is a racket and needs much tighter regulation. "
" I booked the car from Sunday to Friday - but couldn't complete the booking without flight into - this then changed the booking to Friday-to-Friday without me wanting it to - when we turned up on the Sunday there was no car waiting for us and we were raped €770 "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Ok but the counter staff need to stop the hard sell and get on with the service already paid for "
" The counter staff spent so long trying to hard sell ALL extras it was unbearable "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" AE and Budget/Avis need to share booking information in full to save repeating "
" Budget and Avis shared same desk area at Nice airport. Budget had 2 staff on desk, Avis 6. Queue to get the car took over an hour and even though I gave all the details upon booking it had to be repeated (address etc etc) "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" very expensive "
" paid money to auto europe everything supposed to be included had to pay extra 240 euros for full waiver cover no option not satisfactory ray "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth process at both collection and drop off "
" Friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I plan to use Auto Europe again "
" The queue at the airport was unacceptably long. 30% of the counters were unstaffed o. A day that was at the height of the summer holiday season. This was hugely disappointing and a very annoying way of starting off our family holiday. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking experience was fine. "
" Our main problem is that no member of staff showed the main features of the car to us. We had difficulties in releasing the automatic handbreak and we could not work out how to operated the headlights on the first stage of our journey which was a problem as there were many tunnels. It would not take long for a member of staff to show these main features. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" No complaints "
" I queued for nearly 2 hours to get my car. I'm aware it's the holiday season but still! Drop off was very efficient. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I would recommend Auto Europe because the failings of Budget Car Hire should not impact on the service which you provide. "
" The check in at the Avis/Budget office at Marseille airport was a shambles with customers having to queue outside the office in the heat. There were not enough staff to handle the volume of customers nor was there sufficient air conditioning in the office to keep people cool and calm. When we picked up the car it was not washed nor particularly clean on the inside. I told the counter agent that I did not want the super excess waiver but she charged me none the less. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" I am very disappointed with this car hire. Firstly the car I was given was nothing like the car selected when booking. The person at the counter out right lied to me about the car I was eventually given insisting I needed to purchase a Sat Nav because the car would not have one. I explained that this was stated in my booking form and eventually he said he would 'select me another car with Sat Nav.' No new keys were selected and in fact the original car had Sat Nav this was just a lie to try and con me out of money. Simply disgusting behavior and I plan to take this to trading standards if this is not dealt with by yourselves. "
" I am very disappointed with this car hire. Firstly the car I was given was nothing like the car selected when booking. The person at the counter out right lied to me about the car I was eventually given insisting I needed to purchase a GBS because the car would not have one. I explained that this was stated in my booking form and eventually he said he would 'select me another car with GBS.' No new keys were selected and in fact the original car had GBS this was just a lie to try and con me out of money. Simply disgusting behavior and I plan to take this to trading standards if this is not dealt with by yourselves. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Car was excellent, couldn't fault it "
" Counter staff were very busy, and we queued for over an hour in a very hot terminal building. Well done to the member of staff who provided water for all of us waiting in line though "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The insurance package should be removed and just allow budget or car provider provide it. Not up to standard to give peace if mind. Ended up paying twice! ! "
" A good service vounter staff great. Bit slow to be dealt with at drop off as only one staff member there. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" I have used AutoEurope for the last thirteen years or so hiring card three to five times per year..usually from Nice Airport I have always found their service to be first class and often recommend them to friends "
" Excellent I am always very happy both with Auto Europe and with Budgeting u "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was a good experience "
" Waiting time to be seen at desk I felt was too long. But everything else was good service. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Straightforward and quick service. "
" Friendly, multilingual staff. Pick up and drop off were very straightforward and quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Booking through autoeurope was the easy part! "
" We had to queue for over 2 hours to actually get the car,not an easy task when there are young children to try and occupy! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" fine "
" Took over an hour to collect car. Long queues. Few staff. One printer for all rentals. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Good experience no problems "
" Hassle free! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" 2nd consecutive hire and again no problems. The real test though is how things work if I do unfortunately have a problem. "
" Very friendly and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good service but half day's holiday wasted having to return vehicle for exchange. Should be checked before given out. "
" I have used Budget many times and always receive a great service. On this occasion unfortunately the first car we received had to be taken back as the aircon was not working. I was unable to contact Budget and therefore had to drive the 90 minutes back from our accommodation to the airport to report the fault and exchange the vehicle, this meant half of my first day's holiday was taken up on an unexpected journey driving to & from the airport to sort the car. However there was absolutely no difficulty once there, Budget were very apologetic and exchanged the vehicle without question. Perhaps the vehicle should have been more thoroughly checked prior to being given out though but I would still not hesitate to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good as always "
" Queuing to collect the car was terrible with untrained staff and ling waits "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Used Auto Europe several times, always good prices and seamless transactions "
" Nice clean new car, only issue was queue to collect car and an attempted presumptive sell of excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Budget offered me to upgrade for a lot less money than Auto Europe did. Please make sure you communicate the real cost of an upgrade, not an inflated price. Also please be more specific about the vehicle in question. I had no clue about what I would drive (aside from the category) up until I turned up at the agency. Overall I'm very happy with Budget but I think Auto Europe could be more specific about the vehicle, the real cost of an upgrade, etc. "
" Nice staff who was happy to help and even offered to upgrade for not much more money. The little VW Up fitted with a Beats sound system was fantastic! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Stressful, the staff would not look at my paperwork and made me buy their Insurance although I already had Insurance. The Budget desk in Terminal one was not open. The car I ordered was not available. Would not recommend Budget. "
" The Budget desk was shut in Terminal one had to go to Terminal two. The car ordered online was not available had to take a smaller car. The desk staff forced us to take the Excess Insurance as she said only she could offer this Insurance although I told her I already had Excess Insurance she would not look at my paperwork,. and told me to claim this back through you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Would definitely consider using on next trip "
" service was acceptable despite the fact that staff were in training and not fully up to speed with all aspects of registration "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Two criticisms: 1. The queue at the airport to pick up the car was long and we had to wait 30 minutes before being seen, and 2. We hired a child seat, but it was not clear how it should be fitted. We asked for help from the staff at Toulouse airport who acknowledged that they knew how to fit the seat (since they had completed a course on how to do so) but they refused to offer any assistance in case there was an accident!! "
" Two criticisms: 1. The queue at the airport to pick up the car was long and we had to wait 30 minutes before being seen, and 2. We hired a child seat, but it was not clear how it should be fitted. We asked for help from the staff at Toulouse airport who acknowledged that they knew how to fit the seat (since they had completed a course on how to do so) but they refused to offer any assistance in case there was an accident!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Previous experiences have been fine but this one stops us giving auto europe a higher score "
" Budget/Avis at Nice airport was a nightmare! Counter closed at terminal one, minimal directions to terminal two. When we eventually found it there was a huge queue with just one or two staff to deal with an increasingly impatient clientele. The flight was two hours from Leeds to Nice. We were almost three hours from finding the closed Budget counter to collecting our car. No of the other rental companies had queues at all. On top of all the delays my husband was given another man's passport and driving licence! Fortunately we realised before driving off. Complete chaos and we will never use Budget again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Gave me incorrect I nformation that my car would be given away by Budget if my flight arrived over an hour late (no such thing happened), the call centre weren't prepared to inform Budget that I was going to be late arriving and number provided to call Budget myself was incorrect. AutoEurope caused me unnecessary stress on my journey to France "
" Excellent and friendly service. Convenient pick-up and drop off location. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Rental worked fine "
" More staff needed at drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Very efficient service on collection and drop off. "
" Very fast precessing and extremely efficient agent on collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good "
" Very long wait at desk however the young lady was very good and understood everything I said. She did apologise for the very long wait. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I like the way I get to chose from the many options "
" It was an easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had no incurence,small stone done damage to window,no one contacted me no one explained how much money they taking from deposit,so they took 359 eu.didn't send me invoice or som...like this. "
" No info when ordering,only received booking number "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Easy navigation "
" A bit of a queue in the desk, but resolved effectively "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really pleased with Budget and will definitely book with them again when coming to France. Will also try them in other parts of Europe based upon the service received in Bordeaux. "
" Professional service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Website showed ford focus as allegation but offered to upgrade to Nissan juke for £10, option taken and paid for but Budget said only ford Focus available, so paid £10 for nothing, very dissatisfied. please submit response "
" Fuel tank only 3/4 full and km reading on form signed in collection area 1000km less than on vehicle. Washers nearly out of water, front of car covered in flies and inside windscreen very dirty (dangerous as reflected sun and difficult to see clearly - had to stop and clean to make safe). Regular Auto Europe customer but this was a bad experience "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Booking was easy and trouble free but the experience of budget was not good. "
" We waited 3 hours for our hire vehicle which is wholly unacceptable. We were then given a Mercedes c class instead of the SUV we paid for. A formal complaint has been lodged with budget but any help with this would be appreciated. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" I have used Auto Europe many times each year for years and years. After this years experience I will shop around more carefully. "
" Lovely guy at pickup counter Great car Very efficient drop off BUT- I had to wait almost an hour to collect my car. Approx 5 counters, but just 1 guy dealing with all clients. Unacceptable! I chose Budget, not the cheapest, because I was expecting a good service start to finish. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We picked up the car late at night. It had three damaged areas not marked on the sheet. Our flight was cancelled so we called Budget at Marseille airport to ask to drop at Avignon where we were catching a train instead. On hold for 15 minutes then the man said I couldn't do that and put the phone down. I called back and again waited 10 minutes. He answered again, said 'are you the woman who wants to drop the car at Avignon?' then said I'm too busy I can't help you and again put the phone down. I called auto Europe who also said they couldn't help. I spent a very stressful hour and a half trying different numbers with no help from anyone. In the end we just took the cars to Avignon budget where the staff were incredibly helpful and charged us 80 euros per car. I would never use budget or auto Europe again, would dissuade anyone who asked from using you and will leave feedback to that effect. The male member of staff at Budget Marseille airport should not be working in that job. I have since looked on line to see that other people have had exactly the same appalling level of customer service. In contrast, the staff at budget Avignon could not have been more friendly or helpful. "
" We picked up the car late at night. It had three damaged areas not marked on the sheet. Our flight was cancelled so we called Budget at Marseille airport to ask to drop at Avignon where we were catching a train instead. On hold for 15 minutes then the man said I couldn't do that and put the phone down. I called back and again waited 10 minutes. He answered again, said 'are you the woman who wants to drop the car at Avignon?' then said I'm too busy I can't help you and again put the phone down. I called auto Europe who also said they couldn't help. I spent a very stressful hour and a half trying different numbers with no help from anyone. In the end we just took the cars to Avignon budget where the staff were incredibly helpful and charged us 80 euros per car. I would never use budget or auto Europe again, would dissuade anyone who asked from using you and will leave feedback to that effect. The male member of staff at Budget Marseille airport should not be working in that job. I have since looked on line to see that other people have had exactly the same appalling level of customer service. In contrast, the staff at budget Avignon could not have been more friendly or helpful. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" My only comment is that I would really like to pay upfront and then not have any extra to pay at counter. So when you get a quote online you know what you're paying. "
" Process very slow at the counter and had to queue for 20 mins. Considering I had prebooked and prepaid it took ages. Also the extra fees I had to pay at counter plus deposit made car hire more expensive than I thought. I know there's warning of fees at counter but they must be fairly standard. Customer should be made aware of approx extra cost. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Hassle free through out. The drop off was particularly easy. "
" They were very efficient and professional. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very very good if you don't change anything as booking. "
" Fast and friendly stuffs "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe as usual very good. And although Budget sorted out the problem, it took ages and therefore not the best experience with them. "
" I booked a compact automatic and there was no automatic car when I got there. Then they thought they had found one according to the system and having completed all the paperwork, we took our cases to the car, but it was in fact a manual albeit a nice Peugeot 3008. I had to go back to the counter and that's when I was told that they had no automatic cars on site. There had been a flight in from somewhere that morning and everyone had wanted an automatic hence none for me even though i had pre-booked! They proceeded to order one from the Avis counter and told me it was being brought in from the garage. 15 mins later it arrived. I was deeply unimpressed with the Budget service and wouldn't use them again. However did get a nice large car a Ford S Max but that does not change my opinion of Budget. If you've booked in advance, then there should be a car ready and waiting for you. My overall value score is 6 and not lower because I did end up with an upgrade on the car but only because they failed to keep me a car from the group I had booked and in fact it was the only one they could get their hands on. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A straightforward site with key facts well presented. Good follow up confirmation. Pity still not better than others on accurate info. regards, not just counter, but car location. "
" A really great experience at the counter. Calm, friendly, clear and efficient. No pressurised selling. The car was exactly what I hoped for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything good, car was a little dirty which made it hard to determine marks or damage to the car. Left to check the car ourselves and told to take pictures of any damage found. No one to check the car on return, didn't like this!!! Directions for return need improving and a sat nav reference point is needed. "
" Everything good, car was a little dirty which made it hard to determine marks or damage to the car. Left to check the car ourselves and told to take pictures of any damage found. No one to check the car on return, didn't like this!!! Directions for return need improving and a sat nav reference point is needed. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" If it wasn't for the gps It would be a good experience "
" The gps didn't work because there was no internet sim so we had to take a portable gps that wasn't updated so basically we didn't have a gps in the car and we couldn't use any "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Nice car - shame about the hirer. "
" The car was fine and we had no trouble. Regrettably I managed to scrape a wheel arch (I have a picture of the damage). What I did not see until it was returned was a scrape along the back of driver's wing mirror, which did not in any way affect it's operation. Apart from those marks nothing else was recorded by the person who accepted the car back. ON MY RETURN TO THE UK I SEE THAT MY CREDIT CARD HAS BEEN USED BY AVIS TO CHARGE ME £660 !!!! NO EXPLANATION? "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Great service and good prices "
" Excellent staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I don'w know what I signed up for with Auto Europe, but this was not a good experience. I have used them in the past, usually without problems. But this could make me go back to the main rival. "
" What a shambles Budget were. Ordered a compact automatic - offered a Fiat 500! - were they joking. Forced into an expensive upgrade. In Toulouse you then go to a separate counter to pick up the car - and that is all they supposedly do - the place was busy because they were booking people into without reservations. They were busy and we had to search for staff to show us the car. It was clean inside - but filthy outside. Difficult to find the scratches. Couldn't tell if the alloy wheels were scratched, so dirty. Had to argue to get them to take notice. Then find the car had a 1/4 tank of fuel. More problems getting that checked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" Auto Europe is always great. "
" The car was great but I have been overcharged on petrol. I was charged a petrol deposit of £83. On the way back there was a lot of traffic so I was unable to top up before drop off. I used a quarter of the tank. Amazingly, when I got back I was charged £53!! For a quarter of a tank. My friends did the same journey with me at a different car rental place and were only charged £20. Unfortunately, I don't have a photo of the fuel gauge so there I cannot contest the charge. I suspect they do this trick to a lot of people as most people (like me) won't take the photo. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" great "
" great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" After the desk experience I was very happy with the car i was given and the return was hassle free. "
" On arrival at Budget desk there was a que. I arrived at desk at 2pm and it was 4 pm before I left to pick up car due to no cars available even though we had all pre-booked!!!. There was only 2 reps on desk and then one left for lunch even though the que was getting bigger. Everyone was very unhappy with this service. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Easy and convenient to get the best deal. "
" Good choice of vehicles offered at check in. Toyota Yaris hybrid at no extra cost. Would do this again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Helpful at the organising stage. Have used Auto Europe several times over the years. "
" Having had a pushy, pressured experience last time at the booking desk, we were really impressed this time. The booking agent was very polite, the service was excellent. A complete change. The collection system was not as good. We could not find anyone to assist us with the controls for some twenty minutes. However, overall very good. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" No further comment. All good "
" O "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please see my comments re-Budget "
" I will be sending you a separate email saying exactly what went wrong. "
" I have used Auto Europe 4 or 5 times recently and have been very satisfied with the service on each occasion "
" No issues, good service and an almost new car. Confusing to receive an Avis car - I presume Avis now owns the Budget brand. "
" Two minors comments - 1. Tank was NOT full of fuel as we were told it would be - we did try to ring back but had difficulty getting through 2. Van was not that clean - chocolate has been spilt in storage compartment in front of van "
" I wish to strongly comment the two gentlemen who were on duty in the AVIS office on the morning of our return to Geneva - they were exceptionally helpful and went beyond the call of duty. We had found it very difficult to find the French side of the airport and they helped us. Please pass on our most sincere thanks and praise to the AVIS managers. "
" Everything went well, car as expected (Renault Grand Scenic). Came with Sat Nav as well! One small hiccup however, the snow chains ordered were not new and clips were bent so could not be used. Budget/Avis were helpful and said that they will not charge for them, but it meant that I could not use the car for two days due to heavy snow on the roads. Otherwise, everything was a good experience. "
" Snow chains were not usable but apart from this everything went well. "