BUDGET FRANCE Car Rental Reviews

NICE, FR - Reviewed by GILLES - 21 September 2025

" Great site to see multiple prices. "

" nice and easy and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by RICHARD - 11 September 2025

" Pay for a full sized SUV get a saloon "

" SUV not available in Nice despite bringing informed in Marseille that Nice had stock. Forced to take a saloon with low profile tyres. Queues in Nice unacceptable "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by XAVIER - 01 September 2025

" As I had paid in advance in full with Auto Europe it is very surprising and indeed questionable that Budget demanded a 'currency exchange difference' as an additional payment. On the two Budget rentals, this was 20 euros and 5 euros, respectively. It feels opportunistic and borderline entrapment. I welcome your attention and explaination of this. Regards. "

" The car was not the model expected but was fine; however, it had not been washed properly and had bird guano covering the entire back of the vehicle. It was exchanged for another car after a delay. Upon return the car was as collected and with a full tank of petrol; I was then asked to sign a return contract--after which I learned it included an unexpected additional charge that is labeled 'currency exchange difference.' "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by GRANT - 26 August 2025

" See above "

" Have put in a complaint about the dirty car seats and obvious dog smell in the car. There were car park tickets in the car so it clearly hadn't been cleaned very well. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

NICE, FR - Reviewed by STUART - 19 August 2025

" Auto Europe were very efficient in sorting out the knock on effect of a much delayed flight. "

" Some issues around the rental agreement and the diagram where existing damage was indicated. The area indicated was to the rear of the offside rear wheel arch and not the actual damaged area - the front of the offside wheel arch. It took a long time and many emails/ phone calls to set my mind at rest and ensure I would not be charged for existing damage. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NANTES, FR - Reviewed by JAMES - 10 August 2025

" Hidden extra charges - nobody likes them! "

" I ended up paying an extra £100 - but I don't know why???? "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JANET - 31 July 2025

" Much better than last trip when I rented from Goldcar. - I rated them as close to zero as possible for their vehicle and service. Would happily use Budget again, will never ever use Goldcar again. "

" Busy at pickup with queue to collect. Nice car, clean and good condition . Drop off was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DARREN - 24 July 2025

" Drop off once we found the location was very positive. "

" All very good. The counter staff at the pick up , didn't provide any instruction as how to exit the car park. CDG vehicle drop off is poorly sign posted. I know this is not related to your service. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NICE, FR - Reviewed by PETER - 22 July 2025

" AutoEurope are very good when it comes to sales. However, when there are issues with the rental, past experience with AutoEurope is support is less much of a priority than sales. "

" On pickup, we had to queue for 70 minutes. The Budget Agent tried to re-charge us for the full rental despite the voucher and needed help from a colleague to accept the voucher. The holiday was delayed over 90 minutes before collecting the car. Terrible service. The car had no back wiper. This was recorded correctly on the damage documentation - a minor inconvenience. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by BRIAN - 22 July 2025

" Wouldn't hesitate to book Budget through Autoeurope again "

" Much better experience with Budget over last years dealings with Goldcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by HOWARD - 19 July 2025

" I find the car hire booking, collection and return all very stressful in general to be honest. This will be despite being well into double figures of occasions I've done it abroad. If it could be smooth, pre filled-in, all costs needed being visible and included then it may convince me to do again, however I really think this will be our last rental. "

" Pick up is challenging in Geneva French side as we know from last year, it's hidden in an unloved corner of the airport. The wait was long, and frustrating but the member of staff was very friendly. It was difficult to understand what we'd signed for tbh and did end up paying for the Swiss access I think. The car was virtually brand-new, what was suggested on the website and spotless, so big thumbs up.! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by TAJINDERPAL - 17 July 2025

" Very poor! Would not recommend "

" We signed up for fast pick up and it toon us 90 minutes! And at drop off we found we had been charged extra insurance when we did not sign up to anything "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NICE, FR - Reviewed by EDITE - 13 July 2025

" , no deep clean when we taked, but the car was excellent "

" Very bad customer service, take more than 2 hours to attend the clients "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NICOLE - 05 July 2025

" Not a very good experience as I had to drive a type of car I did not want "

" I requested and paid for a mini class car but instead got a bigger car a Dacia Sandero which I did not really want.According to Budget it was the only available car. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by KIRK - 01 July 2025

" . "

" The gentleman who served me was polite, took his time explaining everything in his broken English (I speak very little French) not proud of that fact. The car I picked up was the car I'd chosen on line and was very happy with the overall service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PAUL - 27 June 2025

" see above "

" The whole rental experience with Budget was perfect - until I returned home. Despite returning the car several hours early with a full tank ( I filled up at the airport) and without a blemish, I received an invoice telling me there was a balance to pay and no explanation "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PAUL - 25 June 2025

" Easy to book. I am an annual customer. Unhappy with the extra charge by Budget for reasons unknown. "

" The car we received from Budget was excellent. We videoed the car on pick up. We have our own hire car insurance. We returned the car before the agreed time. In the same condition, clean inside with a full tank of fuel. Budget have taken 83.01 Euros from the card used for the security deposit. We have never before been charged extra when booking through Autoeurope. I will be questioning this charge with budget but also ask Autoeurope why I incurred this charge. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ANDREW - 17 June 2025

" Autoeurope was easy to deal with and supportive throughout. "

" Excellent service until drop off arrangements and refund of deposit. I still await removal of the 200euros blocked on my card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LYON, FR - Reviewed by PAULINE - 17 June 2025

" I do not have an issue with Auto Europe but I will reassess whether using the platform has made things more complicated. Sometimes using a service directly is better. "

" I am currently disputing the fact the Budget have charged me over £300 to my credit card despite having paid up front for the rental, returning the car on time, full to full policy adhered to and no damage . I have yet to receive any replies from Budget. I use Auto Europe quite a bit and rent cars throughout the year in France and Ireland primarily but often further afield too. I am very annoyed about the current lack of communication from Budget and explanation as to why I have been charged. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by PETER - 17 June 2025

" Good quality vehicle. There was a bit of damage at bottom of drivers door. I took photographs and showed Budget agent prior to having airport. I was slightly concerned if this was not recorded on my return. "

" Smooth process from initial on line booking to drop off at airport. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NANTES, FR - Reviewed by PETER - 12 June 2025

" n/a "

" n/a "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by WALTER - 25 May 2025

" Overall very efficient service. "

" Very efficient especially at pick up at airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by BRIAN - 18 May 2025

" I looked at a number of car hire sites and Auto Europe offered the best deal at the time I required it. Easy to deal with and excellent results. "

" Very easy to deal with, excellent service and the Quickpass arrangement works extremely well, I spent next to no time at the desk and was soon off in my new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by STEPHEN - 15 May 2025

" I have been in dispute with you over this rental. I was mis sold extra insurance when told it was for breakdowns which I had already paid for. The car was only a 4 seater when I paid for a 5 seater and have been told that I should have refused the car but is it not up to you to supply what has been paid for? I have been told today that because I signed the contract I accepted it all....I had not even seen the car at that time and didn't notice the lack of a headrest in the middle back seat. "

" See comments below. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

NICE, FR - Reviewed by JESSICA - 12 May 2025

" Everything worked well "

" Despite having completed information for Quickpass I had to wait 50 minutes to collect the care "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DURAID - 11 April 2025

" Good experience "

" I had to pay for full protection cover which ultimately made the overall costs very high. I would have rathered if it was clear on the day of reservations "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MALCOLM - 06 April 2025

" Very satisfied "

" Very helpful counter staff and excellent car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by FREDERIQUE - 05 April 2025

" The website is easy enough. Must keep checking prices as they move a lot! and there are bargains to be had. Price you charge must match the final price we pay - not the case with budget. See my comments on discrepancy. This is not acceptable. "

" The rental cost on their paperwork does not match the one I have paid. It was only £3-4 different but they will charge me. On my latest rental the difference seems to be more like £30 which is simply unacceptable. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by ALAN - 02 April 2025

" I have hired approx 50 times with you so far and will continue to do so in the years to come. Your service is excellent "

" Very efficient. Nearly new car. I had to return home a few days early and was pleased that there was no penalty for returning car early "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by MARIE-CHRISTINE - 26 March 2025

" The upgrade to a bigger car was welcome "

" The main problem was that there was only one person one the desk when we were picking up the car despite this being mid-morning on a very busy Saturday. There were two people in front of us in the queue, neither of whom had reservations. Consequently the pick-up at Geneva Airport took nearly an hour "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by PETER - 11 March 2025

" Easy to select a car and reserve it. "

" Easy collection, very quick return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANNETTE - 10 March 2025

" fine "

" all went very well "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by CHRISTOPHER - 19 February 2025

" I needed help, and they are closed several days of the week. When I did get through, I had to wait until the book8ng was finished even though I took the car back early and had finished my rental. Even though I booked through Auto Europe, I had to send various documents to prove it for the refund that I am still awaiting that was taken in error. "

" Car was scratched quite badly at the front and on the door handle - it did come with winter tyres which I asked for. It took ages at pickup to get the car, there was a queue of several people in front of us and our car wasn't ready even though they had the time of our flight The worst thing was that I was charged a further €20ish when I returned the car in error and had to send various documents to prove my booking etc. and have several phone calls. I still have t received that money even though it was acknowledged that it was in error and that was two weeks ago. I forgot, I returned the car a six days early (booked it for 12 days) and didn't receive a single penny back - I was expecting the whole amount, but a token £50 would have sweetened my experience "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 6

PARIS, FR - Reviewed by GAEL - 14 February 2025

" Bought the all inclusive insurance with Auto Europe when booking the car but was informed by Budget staff when picking up the car that if anything happened Budget would charge me and I would need to claim the money back from Auto Europe. "

" Satisfied with counter staff and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by RONA - 13 February 2025

" Excellent "

" Completing all my details in advance of arriving at the counter was a huge time saver. It was a slick and efficient process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by MARTIN - 10 February 2025

" Easy "

" easy to book "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARK - 17 January 2025

" Easy to book online - I had no problems with the car e.g. accident so cannot comment on any follow up support etc as I did not require it "

" No issues whatsoever - pick up or drop off. i did not need any help or support as the rental went without any problems - breakdown or accident, for example, so I cannot comment on that service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PAUL - 16 January 2025

" All good "

" Quick service, easy, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by SIMON - 07 January 2025

" Same comments above. Will use Auto Europe again "

" Very slick process. No additional hidden costs that you suffer with other providers. Clear reminders of what to do and what you need. Will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GUY - 31 December 2024

" .... "

" 200€ for a fiat 500 for 2 days is a rip off "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by STEPHEN - 23 December 2024

" Comments as above - having paid for full insurance and no excess and submitted an email I am still waiting to hear. "

" At the moment I am waiting to hear on insurance cover I took out with Auto Europe for a charge for the smallest of scratches charged at 400 Euros from Budget. If that insurance comes through then all will be fine and you will have a satisfied / advocating client. If not I will remain most unhappy. Please get in touch asap. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANTHONY - 26 November 2024

" Thanks "

" Very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NEIL - 09 November 2024

" Auto Europe were invisible in this hire. Excess policy is a separate issue independent of Budget. Thankfully we did not have to test the interface with a claim. "

" Car collection was slow, not enough staff to complete the process. Otherwise very good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by MICHAEL - 18 October 2024

" service was courteous and quick "

" service was courteous and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KEVIN - 04 October 2024

" We are very happy with Auto Europe but couldn't really recommend the Budget car rental agency at Toulouse Airport. "

" We had to wait about an hour for our car as the car washing machine had broken down. The counter staff, especially the manager, were very efficient and helped everyone as fast as they could. When we finally got our car we noticed a very strong smell of cigarette smoke but as we had waited so long we just put up with it, but it was a very strong smell and we had to buy some air freshener to try to get rid of the smell which for the whole 2 weeks never did go away. There was also a very obvious dent in the bodywork just above the rear left-hand wheel. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by PETER - 24 September 2024

" Still waiting for AutoEurope to get back to me about this latest issue with Budget. "

" Terrible experience and the issue remains unresolved. This is the 2nd rental with Budget this year through AutoEurope (15 day and 21 day rentals). Both times there have been unexplained additional charges on my credit card. For this rental, I do not have a final invoice from Budget, but I have been charged an additional £300 without explanation or evidence for these charges. Budget do not respond to emails and I am still waiting for AutoEurope to get back to me about this latest issue. Shocking customer experience from Budget. I am considering raising this issue with my Credit Card company under section 75 to resolve on my behalf. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by RACHEL - 20 September 2024

" I don't think there is a good relationship between you and they have tried to take another full booking payment?? Next time I would only book direct with the hire company, this has been a lot if extra hassle. "

" They put £171.55 on my debit card at pick up, said it was a CDW authorisation. Then when I dropped off they tried to charge me €400 odd for damage that was pre-existing, I had the email while still in the airport so we went back. Thought we had it sorted as we showed them the video of when we collected and none of the damage was ours. She said she had reduced charges to €2.23 but the other £171 was for additional insurances etc which I never agreed to?! There is still a pending transaction for the £171.55 on my account which I'm trying to get my bank to cancel???? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 9

NICE, FR - Reviewed by NAVEEN - 19 September 2024

" Easy to navigate and good coverage of options. "

" Lack of communication at the desk about existing damage on the vehicle, which meant I needed to take time to download emails and look at what's been recorded. Assistant gave me an expired car park exit ticket, so I had to leave the car blocking the exit and go back to the sales desk. Car tyre pressure warning light came on during my hire. They were not deflated, but its a concerning safety issue, which was presumably caused by the tyre pressures not being checked/reset prior to rental. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by CHRISTOPHER - 05 September 2024

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by CRAIG - 04 September 2024

" Thanks "

" Thanks "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LYON, FR - Reviewed by LINDSAY - 03 September 2024

" Ensure clarity regarding 'Rental with Full Damage and Theft Protection'. In my mind this means no excess "

" Quick pass worked well, some confusion regarding insurance cover. I was under the impression that I was fully covered, but it was explained to me that I would be liable for up to £2500 of damage. I showed the Budget Rep your document and was told if I wanted no liability costs I should have booked direct and not through a Broker, On return I checked the AE document and the £2500 statement was there, but so was the statement 'Rental with Full Damage and Theft Protection' "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JAMES - 21 August 2024

" No Issues, Good experience "

" No Issues, Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by LYNDA - 20 August 2024

" The cost of the car was more expensive due to second driver I would choose Avis next tome "

" The car had som damage which was not recorded on their details , thankfully I'd taken photos , upon return they wanted evidence that I had not caused the damage! Had to add an extra driver. Made the whole cost very expensive "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by ROBERT - 18 August 2024

" Disgusting. Clearly no quality assurance over providers at all. Worse than useless customer 'service' Print that! "

" Absolutely dreadful. Made to wait for an hour at Budget Marseille even though they said car was ready. They told us if we wanted to collect early it would cost an additional £500! When we got the car it was in terrible state. And only 3/4 full on petrol. We returned with same amount and provided photo of the tank on collection. But received a bill for not returning it full. Absolute cowboys- will never use AutoEurope again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by GREVILLE - 18 August 2024

" Enquiring about satnav I was told the vehicles didn't have any. Both vehicles in my party did. "

" Waited an age to be attended to at pickup - about an hour. Another party member was much longer. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by JENNIFER - 15 August 2024

" Check in appalling. Car was not high quality. "

" The agent spoke no English. The car steering was so poor I thought the car was dangerous. I requested the car should be seen by a mechanic when I returned it. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 2

MONTPELLIER, FR - Reviewed by SARAH - 14 August 2024

" Very helpful staff "

" Very busy desk but the young lady was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CHRISTOPHER - 25 July 2024

" Ok "

" All ok except it was almost an hours queue to collect the car. Unbelievable inefficiency! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GENEVA, FR - Reviewed by PETER - 23 July 2024

" I like auto Europe nd use multiple times a year, but the Budget experience is poor this time around. Caution advised around misleading charges without explanation. "

" I have received an additional charge which was not explained to me on pickup or drop off. I di not know what this is for. I have raised this with Budget uk and autoeurope and I await their replies "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ANDREW - 23 July 2024

" Auto Europe were great, communicative and had no issues with my booking through them :) "

" Very long queues to get car, including for express pickup which I'd registered for. Staff weren't clear about how to log damages, just said "take pictures", no form or such to mark any damage on. Holding charges made to credit card weren't explained, neither was when they'd be returned. Was told I'd be getting a "free upgrade" - had booked a Peugeot 2006, got a Toyota Yaris Cross, which is the same class as the Peugeot, so not sure how this is an upgrade? Anyway, fine as it's the class I ordered. When returning the vehicle there wasn't any clear signage where to drop the car. Queued to speak to someone in the kiosk, who told me where to go. No-one checked the car at drop off, just said it's fine. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

NANTES, FR - Reviewed by BLANCA - 22 July 2024

" flight cancel, agent from Auto Europe said that 30 mins was not enough for cancelling the booking. Very disappointed of customer service. "

" I could not take the car due to a flight Cancellation. Auto Route did not want to cancel the booking. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 2

BORDEAUX, FR - Reviewed by MATTHEW - 11 July 2024

" Budget upgraded me to a better spec of car so very happy. "

" On airport location good. Service prompt and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ADRIAN - 10 July 2024

" Excellent service as always "

" Good to have a spare tyre available "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MALCOLM - 09 July 2024

" Good level of supporting communications. "

" Friendly helpful personnel "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by MICHAELA KATE - 06 July 2024

" All very easy and a good price. "

" Great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by RICHARD - 04 July 2024

" Auto Europe great "

" Easy to locate desk on French side of Geneva Airport. Desk staff fine. Mini bust in underground carpark difficult to confirm damages and the van had loads. Outside clean but inside was dirty. Seem easy return but never know till all money returned "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by CHRISTIAN - 02 July 2024

" Usually straight forward online "

" 30 mins wait at pickup, due to amount if customers and limited no of staff late evening. Car not quite as big as expected. 1st car did not have parcelshelf hence changed for same model with parcelshelf present. Car not fully cleaned on outside Outside rear view mirrors and rear window dirty. Low mileage, economical car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

GENEVA, FR - Reviewed by DIANA - 01 July 2024

" I dont recommend to friends but booking was very smooth "

" I dont recommend to friends. Counter staff seem to be preoccupied with a private joke. Unhelpful regarding motorway vignette (I speak fluent French), really not clear whether we needed to buy one or not, they muttered about scanning a QR code but not clear why. No guidance given as to where to find car. Return to French side without using motorway is always challenging and printed directions given not good ( and I have done this several times) "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by CAROLYN - 23 June 2024

" A very good car hire experience "

" The staff were courteous and efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GARY - 12 June 2024

" Very easy to navigate, choose and finalise rental via the website. Good communication and instructions thereafter. "

" Pick up and drop off was fine. The oil light came on the vehicle after only 50 km after pick up. I had to stop at a garage, purchase oil. Annoying, but not the end of the world. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by SIMON - 08 June 2024

" Mostly positive, however disappointed that they couldn't offer me the car I had actually booked and only had one option in that category which if I had booked that car, I would have saved me £25 "

" The booking was efficient and simple. When we arrived, the car I had requested was not available and they gave me a Fiat 500 which, if I had booked, I would have saved £25 I chose a higher grade because I didn't want the Fiat 500 but this was all they had available. I therefore felt cheated. This very much disappointed me. The car they first offered us had a dent in it, we asked for a different car which they were able to offer. The car had a fault on it so the alert kept going off throughout the journey. The return was very easy and speedy. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NANTES, FR - Reviewed by BORIS - 07 June 2024

" Your service was clear. The price of local add-ons could be updated "

" They asked me to bring the car back with fuel tank full which I did but when I got the car the tank was not full. 40.km estimated was shown via the car dashboard and I didn't get any compensation for that "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by RICKY-LEE - 29 May 2024

" Cheapest car rental at airport. Excellent customer service "

" Van was comfortable and ideal for our short trip. The van had significant damage to outside but did not affect performance of the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by SIMON - 23 May 2024

" Great service - nice car (although it has a huge turning circle !!) "

" A very simple process with excellent friendly staff- even advised how to get to local petrol station when others has runout of unleaded fuel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PATRICIA - 19 April 2024

" Very satisfactory "

" A trouble free experience. Very good to have staff available in the garage area for consultation if needed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by IAN - 17 April 2024

" Straightforward and on the ball "

" Very long queue to collect car, online quick channel not available. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANDREW - 16 April 2024

" Very good service. An exception this time was some poor advice from an adviser which I ignored and this was fine. "

" Nothing to add really. Expensive but a quality service "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JAMIE - 13 April 2024

" Very good price and easy to collect and drop off "

" Really good service and prices would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by NARINDER - 11 April 2024

" Went full comp so no surprises Only thing is some times car rental a bit cautious when it is not direct "

" Great smooth hassle free experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by ELENA - 27 March 2024

" Have used Auto Europe many times . Customer service excellent "

" Very good experience . Budget very good . Booked with you with Europcar before . They were terrible "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by TOBY - 02 March 2024

" You need to start end ensure that your end suppliers start and play by the same rules as you. "

" Apparently the car I rented didn't come with snow chains, so I was told it was 25 euro to upgrade. I was asked to sign in agreement, but not shown the full agreement as the screen was malfunctioning. It transpires that the whole car was upgraded and I was duly charged an extra 259 euro for the privilege, when I only believed I was upgrading the tyres. Wholly unacceptable and budget are refusing to communicate saying that the form was signed, I accepted it. I am not a French speaker just for reference, I rent cars in France every year and have never experienced this. Never again I'm afraid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GRENOBLE, FR - Reviewed by MARK - 29 February 2024

" The whole experience left us feeling that we were being held to ransom somehow, and that we were expected to part with extra money now that we were standing at a foreign airport looking forward to getting to our holiday destination. It is clear, communication between the broker and the renter is inadequate. The effect of this is a feeling of unease and a complete lack of transparency; this is not a situation I would like to be exposed to again when I have my family standing outside waiting, and certainly not the conditions that I would wish to spend what ended up being a 12-hour journey. Very disappointed. Given that I am due to return over Christmas, I would certainly seek to obtain a more comprehensive and transparent service, without being told that everything about my booking is incorrect and being appealed to for extra funds. "

" Upon attendance at the rental desk we were informed that the car we had rented did not benefit from winter tyres, and I was sure that this was a particular selling point at the time of booking. Additionally, I believed that I had booked the largest vehicle I could. The representative advised that I would've had to have booked a larger class of vehicle to obtain the winter tyres, which I could now do for circa 200 Euros as an 'upgrade' ; this vehicle was no larger than the one initially rented and so the offer was declined. Only upon rejection did the representative then state that I could have snow chains at an additional cost - Circa 100 euros. On this occasion I managed to find the winterization statement in the booking confirmation stating an additional cost of 12 euro per day up to a maximum of 60 euros. The representative stated that this was incorrect and that I should seek to obtain a refund of the difference from Autoeurope as "they always get this wrong" he later added that this charge could also be refunded once the car car is returned having not used the chains; upon return of the unused chains I was advised that this should not have been stated and that they should charge me for the chains even though I hadn't used them even though they remained sealed in their transport case. Through discussion, the representative agreed to do the refund on this occasion as a goodwill gesture; the evidence of the goodwill is yet to be confirmed by my credit card statement. As a separate item, the booking stated an additional Ski rack; no such ski rack was available and the ski had to remain inside the vehicle - to the discomfort of the already full to capacity vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LYON, FR - Reviewed by DIANE - 20 February 2024

" Great "

" Great experience. Fast at check in and check out. Helpful and polite staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by STEPHEN JOHN - 17 February 2024

" Straight forward car hire No quibbles "

" Booked a Suzuki Actually got a brand new Nissan X Trail with 22km on the clock "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by BRIAN - 22 December 2023

" No hassle & friendly staff "

" Very easy & quick pick up & drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARCO - 09 October 2023

" Used the website to book car hire which was very simple and straightforward. Will do so again. "

" The check in process was very efficient and the condition of the vehicle was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KENNETH - 21 September 2023

" The booking engine works well and it's easy to change if travel plans change. "

" In spite of having pre-registered with the digital check-in facility, on arrival at the counter my car was unavailable - the counter staff were as frustrated as me - apparently the IT system is the source of the problem. However last year at around the same time I had exactly the same problem and on both occasions had a lengthy wait whilst waiting for a car to be produced. The counter staff were very apologetic, however this situation should not arise especially as they must have been aware of bookings well in advance. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 4

NICE, FR - Reviewed by PATRICIA - 15 September 2023

" After I removed the problems with the yltyres, the car functioned well. "

" My car was not well prepared in advance of my hire. There was no yellow jacket or triangle supplied, the tires need inflated as I felt the car was heavy on driving to my destination (danger issue) there were 2 caps missing from the tyres, the car was only 7/8 filled with fuel. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by MICHAEL - 05 September 2023

" The Auto Europe website is easy to use and compare cars from different providers "

" We went to the Budget desk in Nice terminal one and queued for half an hour to be told to catch the tram to the Budget desk in terminal two. On arrival at that Budget desk, which was several hours after our rental agreement started, we were told there were no cars available. Please could we have lunch and come back in a couple hours. Before we flew, I registered online for Budget Quick Pass, what was the point of that? "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by PAUL - 04 September 2023

" Absolutely awful. And so unnecessary. It's convolution upon convolution. You should contact me and talk to me about my experience and immediately make changes. This is the worst experience I have had to date in car hire abroad. SORT YOURSELVES OUT. "

" The counter staff did not seem to know about the voucher. Budget seems to not exist anymore. It seems to be Avis. Budget had sent me confirmation details emails prior to hire which I found intrusive and offensive including a credit card request. Post hire I was charged 3 Euros which I have no idea what this was for. I have received emails from Budget and from Avis duplicating information, complicated and impossible to follow. I think the whole process STINKS "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by AMY - 21 August 2023

" Awful experience hiring with Avis/Budget Car – do not do it unless you want a huge headache! Their customer service is utterly appalling if you have any type of question or issue. Upon returning home after renting a car for three days from Marseille, I received an invoice stating I had been charged 95 euros out of my 115 euros deposit for services that I had no prior knowledge of. I have emailed Avis/Budget multiple times over the last 4-5 weeks, since my rental, asking what these hidden services are which means money has been taken from my deposit for, to receive one response which solely sent me the invoice again and with no explanation, other than I have been charged an extra day, and still not explaining the extra charges that were not discussed at the time of rental. The time of pick-up that Avis/Budget have on record of 20:55 15/07/2023, which is the time of commencement of being acknowledged by Budget staff. They neglected to include the fact that I had to wait whilst Budget staff dealt with me, whilst also dealing with another customer (three staff members were apparently needed to deal with another customer), and then took at least 20 minutes to locate my vehicle's keys. The time of drop-off that Avis/Budget have on record of 21:51 18/07/2023 is the time I was finally acknowledged after waiting, yet again, to be served by the lack of staff they had in their Marseilles branch. These times DO NOT reflect the period which I had the vehicle - they reflect the times which I was either WAITING to have the vehicle or WAITING to return the vehicle. I strongly suggested that they review their security footage and the barrier times for the ACTUAL times I departed and returned - they will tell a very different story. They will show that I, in fact, only had the vehicle for exactly three days. Avis/Budget's lack of staff and the time it takes to be served is in NO WAY an excuse to be able to charge me an extra day of renting the car! In addition to this, they have still not explained the OTHER extras they added on. I have had to raise a case with my credit card company and I am now dealing with the stolen money that way. Highly recommended that you do not touch, not just the Avis/Budget Marseilles branch – but the whole company in general, with a barge pole. They have the same atrocious customer service department throughout. "

" Awful experience hiring with Avis/Budget Car – do not do it unless you want a huge headache! Their customer service is utterly appalling if you have any type of question or issue. Upon returning home after renting a car for three days from Marseille, I received an invoice stating I had been charged 95 euros out of my 115 euros deposit for services that I had no prior knowledge of. I have emailed Avis/Budget multiple times over the last 4-5 weeks, since my rental, asking what these hidden services are which means money has been taken from my deposit for, to receive one response which solely sent me the invoice again and with no explanation, other than I have been charged an extra day, and still not explaining the extra charges that were not discussed at the time of rental. The time of pick-up that Avis/Budget have on record of 20:55 15/07/2023, which is the time of commencement of being acknowledged by Budget staff. They neglected to include the fact that I had to wait whilst Budget staff dealt with me, whilst also dealing with another customer (three staff members were apparently needed to deal with another customer), and then took at least 20 minutes to locate my vehicle's keys. The time of drop-off that Avis/Budget have on record of 21:51 18/07/2023 is the time I was finally acknowledged after waiting, yet again, to be served by the lack of staff they had in their Marseilles branch. These times DO NOT reflect the period which I had the vehicle - they reflect the times which I was either WAITING to have the vehicle or WAITING to return the vehicle. I strongly suggested that they review their security footage and the barrier times for the ACTUAL times I departed and returned - they will tell a very different story. They will show that I, in fact, only had the vehicle for exactly three days. Avis/Budget's lack of staff and the time it takes to be served is in NO WAY an excuse to be able to charge me an extra day of renting the car! In addition to this, they have still not explained the OTHER extras they added on. I have had to raise a case with my credit card company and I am now dealing with the stolen money that way. Highly recommended that you do not touch, not just the Avis/Budget Marseilles branch – but the whole company in general, with a barge pole. They have the same atrocious customer service department throughout. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by DARREN - 14 August 2023

" Depends on outcome of help in resolving issues with Budget - I am a long-standing customer of Auto Europe but have not rented much via Budget. Also had a similar or poor experience with Avis a year ago so definitely avoiding Avis/Budget in the future. "

" Raising separately with your customer service team but overall experience was awful. Budget added a host of additional charges and insurance costs without flagging so the rental cost around 1/3 more than paid to auto Europe. And the agreements provided were in French so I was unable to properly review the contract before signing. Their lack of flexibility in delivering a vehicle to Carcassone airport meant overall the rental has cost me almost double what I signed with Auro Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

NICE, FR - Reviewed by ALASTAIR - 07 August 2023

" As above "

" Overall a good service, my only frustration was that the information said collect 'in Terminal' however it did not say that the Terminal was a different terminal to the one I was in and this led to a frustrating 2hr delay. There are 2 Terminals at Nice airport. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by DAVID - 05 July 2023

" We had an all inclusive voucher and paid up front. However the following day we received an e mail invoice from Budget charging us an extra €6 with no explanation. Only a small amount but if they do this to everybody it all adds up. We have challenged this with budget but to date have not had a response. Irritating. "

" The office was closed on a Sunday when we dropped the vehicle off. It was difficult t9 find a space to leave it as the budget spaces were all full. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by BRYAN - 24 June 2023

" very good value. "

" good opening hours. very efficient and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by NIGEL - 23 June 2023

" Very good easy to deal with, and a n almost new car "

" Very good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by GILES - 05 June 2023

" Bad "

" The staff member who we picked up the car with was very rude. They threw the keys at us and was unhappy that we didnt let him keep our credit card details that he wrote down on a piece of paper "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by DENNIS - 30 April 2023

" As above "

" We were on last from from Luton to Geneva and were delayed by hour & half. By the time we arrived at The Geneva French side car rental desk it was after 11pm. ( we were aware the French terminal and all car hire facilities close around 10 pm latest. We have personal family experience ! ) To our surprise and delight the one facility still open was Budget. The attendant was waiting for us and having pre-registered it look less than a minute to be on our way. Truly excellent service. Thank you Budget "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by ANNE - 27 April 2023

" Budget has the advantage to be open until midnight every day. Everything was perfect with them as well. "

" Budget has the advantage to be open until midnight every day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MONICA - 04 April 2023

" As above Dear Sir/Madam, I am writing to bring to your attention a matter of utmost concern regarding the unpleasant experience I had to endure at your Budget Car rental Nice Airport branch. As a customer who has been patronizing your services for several years, I was subjected to harassment, intimidation, and disrespectful behaviour by one of your employees, whose name I could not ascertain, as he had no name badge. The incident took place on [date] at approximately 7:30 pm. The aforementioned employee of yours was exceedingly rude and made me feel uncomfortable and distressed. His behavior constituted harassment, which, under French law, is defined as an intentional act aimed at harming the dignity of a person by creating an intimidating, hostile, degrading, humiliating or offensive environment. It is a violation of an individual's fundamental rights and can lead to civil or criminal liability, as well as sanctions from regulatory bodies. Moreover, his female colleague, who was present during the incident, also refused to provide me with her name and attempted to conceal her name tag, which is highly unprofessional and unacceptable behavior for an employee in the customer service industry. I would like to stress that as a customer, I have the right to be treated with respect and dignity, and I found this experience highly distressing and unacceptable. I request an apology and compensation for the undue stress, discomfort, and inconvenience caused to me by the behavior of your employee, as well as a commitment from your organization to take corrective measures and prevent any recurrence of such incidents. I expect that you will conduct a thorough investigation into this matter and take appropriate disciplinary action against the employee responsible for the harassment, in line with your internal policies and applicable legal requirements. It is imperative that your organization takes this matter seriously to prevent the risk of reputational damage and legal consequences. If my concerns are not adequately addressed, I will have no choice but to escalate this matter to higher authorities, including regulatory bodies and seek legal redress. I trust that you will handle this issue in a timely and effective manner and prevent any recurrence of such incidents in the future. Thank you for your prompt attention to this matter. Sincerely, "

" Dear Sir/Madam, I am writing to bring to your attention a matter of utmost concern regarding the unpleasant experience I had to endure at your Budget Car rental Nice Airport branch. As a customer who has been patronizing your services for several years, I was subjected to harassment, intimidation, and disrespectful behaviour by one of your employees, whose name I could not ascertain, as he had no name badge. The incident took place on Saturday the 1/04/23 at approximately 7:30 pm. The aforementioned employee of yours was exceedingly rude and made me feel uncomfortable and distressed. His behavior constituted harassment, which, under French law, is defined as an intentional act aimed at harming the dignity of a person by creating an intimidating, hostile, degrading, humiliating or offensive environment. It is a violation of an individual's fundamental rights and can lead to civil or criminal liability, as well as sanctions from regulatory bodies. Moreover, his female colleague, who was present during the incident, also refused to provide me with her name and attempted to conceal her name tag, which is highly unprofessional and unacceptable behavior for an employee in the customer service industry. I would like to stress that as a customer, I have the right to be treated with respect and dignity, and I found this experience highly distressing and unacceptable. I request an apology and compensation for the undue stress, discomfort, and inconvenience caused to me by the behavior of your employee, as well as a commitment from your organization to take corrective measures and prevent any recurrence of such incidents. I expect that you will conduct a thorough investigation into this matter and take appropriate disciplinary action against the employee responsible for the harassment, in line with your internal policies and applicable legal requirements. It is imperative that your organization takes this matter seriously to prevent the risk of reputational damage and legal consequences. If my concerns are not adequately addressed, I will have no choice but to escalate this matter to higher authorities, including regulatory bodies and seek legal redress. I trust that you will handle this issue in a timely and effective manner and prevent any recurrence of such incidents in the future. Thank you for your prompt attention to this matter. And look forward to hearing from you Sincerely, Monica Costa "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JONATHAN - 30 March 2023

" See above. + The hand back at Marseille was quick but mainly because the on site staff refused to examine the car for damage even though I requested an inspection. Surely this must lead to disputed damage claims at a later date. "

" I can not differentiate between Budget and Auto Europe only to say I booked through A/E and used Budget. A/E quoted me a price for an additional driver of 11E per day incl Vat with a max of 132 E. On arrival Budget tried to charge over 150E. Upon refusal I had to compromise on 131.96E or not have the car. The manager kept telling me it was the money. I assume she meant the euro/£ exchange rate which was irrelevant as we were dealing in Euros. Prior to my arrival Budget had written to me to say the additional driver cost would be the equivalent of 88.99 in euros which was about £100 with no mention of VAT so I assumed it was included. Upon returning the car I was charged 119.02E plus VAT = 142.94E How can I use A/E or Budget when a quoted additional charge is made up as the local office sees fit. Based on 11 days I should have been charge 121E inc Vat - Not over 150E or the final charge of 142.94E. Not only is the discrepancy upsetting but it took over an hour of arguing at the budget desk to get an agreement of 131.96E which they ignored anyway. I have the supporting paperwork if you care sufficiently to investigate. In the mean time I must book elsewhere. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by STEFANO - 28 March 2023

" all went smoothly "

" no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by COLIN - 12 March 2023

" Auto Europe sorted the minor problem very quickly and were excellent "

" Everything was good but there was a minor problem with the final payment "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by BARRY - 05 February 2023

" Smooth service overall. "

" Queue at check in desk took a while as only one person on. However the online pre-check in service worked well. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by COLIN - 22 January 2023

" Everything went very well "

" They were very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PATRICK - 18 January 2023

" Easy, pain-free experience - always come to autoeurope when need to hire car for personal use, rarely let me down "

" Only hiccup was barrier code not working at Marseille airport - MRS problem rather than Budget I suspect but it did slow get away after pick-up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by STEPHEN - 04 January 2023

" Fine but Budget didn't process the payment we made to autoeurope. "

" They took a credit card even though we had prepaid and charged a higher amount to the card. We were charged twice which we hadn't realised and we are now chasing a refund. Not good. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PARIS, FR - Reviewed by MICHAEL - 13 December 2022

" See 3 above. Car provided after 30 minute wait ran well. "

" The reserved car was not available upon arrival. I was offerred upgrades to inappropriate vehicles. Finally they "found" the right car which was very dirty inside and outside. In addition, water jug at counter had no cups. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

NICE, FR - Reviewed by NEIL - 22 November 2022

" All ok except for the very complicated invoice I was sent "

" All 0k except for various amounts being credited/debited to my credit card a week later. Only £22 in the end but don't understand why anything was added "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ROY - 27 September 2022

" Overall it was very good.Due to a flight cancellation I had to extend my hire. This was done over the phone at a very reasonable rate. However I was informed that no confirmation email or text is provided. The 0800 telephone numbers provided at Bordeaux need to be clearer in respect of adding the UK 44 code. "

" Budget sent me a Quick Pass Registration to complete prior to my departure from UK. It suggested that this would speed up my collection as I had checked in and all my details were recorded. However when I went to the AVIS/Budget office the Quick Pass Registration Desk was not manned and I was informed to join the queue. I had to wait 40 mins before being seen by an AVIS Rep. Not the speedy service Budget claims. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JANE - 26 September 2022

" booking the hire car through yourselves was very easy, the problems arose from budget and not yourselves "

" Counter staff tried to tell say that we had no insurance, when additional cover had been purchased. Car looked like it had not been cleaned inside properly. 2 Warning lights came on within 10 minutes of picking vehicle up No information in car or contact details provided for emergencies On return raised these points and told that a refund would be provided for the AdBlue purchased to go in vehicle, which I am still waiting for. No Invoice of what has been charged to my card has been forthcoming "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 1

GENEVA, FR - Reviewed by JEFFREY - 24 September 2022

" Nope "

" Pre registration didn't work so nothing at the arrival desk despite me making the effort to phone Budget and register!!!! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by ALVIN - 23 September 2022

" I would prefer to forget the experience. "

" The quick pass system was a farce. There was a long queue of customers and not enough staff to handover the vehicle properly. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

NICE, FR - Reviewed by DAVID - 20 September 2022

" Please see above "

" A series of errors from Budget ably put right by the people at Auto Europe. Car hire seems to always throw up issues no matter which company one chooses but one call to Auto Europe and they sorted out the mess directly with Budget. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

PARIS, FR - Reviewed by ANTHONY - 17 September 2022

" Again very efficient "

" Efficient staff but car hire cost (not just Budget) has rocketed. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MICHAEL - 17 September 2022

" Very grateful that desk remained open late following very late arrival. Online registration completed but did not seem to shorten check-in requirements "

" Veryvv "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PAUL - 13 September 2022

" Why would I recommend a fried to go through same experience. "

" At Airport pick up I had Quick Pass so I went to Quick Pass check in. For normal checkin there were 5 people serving. For Quick Pass there was 2 then one serving. I tried to complain and woman said if you don't like it go in other line! She was very rude. I waited about 90 minutes to be served. Several people in front of me did not even have a booking. Was a complete shambles. When I picked up car it was not in a good state with big dent in door and a few scratches on bodywork and wheels. We videoed and took photos but I emailed about 5 times and phoned several times because I was worried they would think I damaged car. However nobody replied or picked up phone. It was not until I dropped off car that I was told Avis were aware. Was a nice car to drive but I should not have been given a damaged car. People kept commenting about the damage! Drop off was excellent but does not compensate for stress of the whole experience. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NICE, FR - Reviewed by GEORGE - 09 September 2022

" Extremely satisfied at ease and simplicity of procedure "

" Extremely smooth and hassle free collection and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by MICHAEL - 04 September 2022

" Ultimately it comes down to product rather than the booking route. The product and service of Budget was poor and not what I have come to expect of car rental companies. "

" Car provided had a large dent in the rear bumper, other scratches and scrapes and had some c£44k miles clocked. It was generally not what I have come to expect from a hire car company. Poor quality car and poor service on collection - very slow. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LILLE, FR - Reviewed by MIRCEA CRISTIAN - 29 August 2022

" Why can't the price be straightforward from the start, to help the customer? I love the marketing with the underlying message that auto-europe are experts in rentals. However all these experts can't find a solution where the customer pays the agreed price when buying the voucher and that's it. Let me confirm that these are non-damage related fees. Also, the fact that I have to enter my details (address, age) 3 times is non optimised. Auto-europe and car rentals really need to work together and simplify further the process for the customer. "

" Overall good but nothing out of the ordinary - as with all rental companies, you need to be on your toes as an extra charge is never far away. Even if the extra charges are small, less than 10 euros in this case, it is always frustrating - these are non-damage related charges. Also, I inputted my details before for a "fast-track" check-in. Needless to say, they couldn't find my details and I had to give all the information again at the counter. In the end, with the auto-europe voucher purchase, I had to give my details 3 times... a joy. Why can't you simplify the entire process? "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PARIS, FR - Reviewed by DAVID - 28 August 2022

" As at 3 above. "

" Very good. No waiting at pick up or return. Staff friendly and helpful. Car was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARK - 18 August 2022

" Overall good, just not made clear about the excess. "

" Car very dirty on the outside, hasn't been cleaned in ages. Inside fine. Wasn't aware that I would have had to pay excess to Budget, and then claim back though yourselves in the event of accident etc. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by JAMES - 15 August 2022

" I was happy with Auto Europe's service "

" Everything was satisfactory "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by MARCUS - 15 August 2022

" The billing paperwork does not match the invoice from Autoeurope - the booking was prepaid so it did not matter, but the paperwork from Budget shows other charges which was confusing. "

" The whole process was very straight forward and had no issue with the car hire overall. My one complaint though is that I had to go through the same questions and options several times online - the last being the quick check-in service online. Once at the car hire desk in BOD they asked the same details and offers of extras again! This is not the speedy check in I had anticipated. Once I explained this to the representative, they understood and the process was quick. Budget / Avis need to pass on the quick check-in information on to the check in clerks to avoid repeating the info required and negate the idea of a quick check-in online! "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by ASIF - 15 August 2022

" Overall experience was good! However, The Car wasn't clean! had many scratches all over and dents at rear. "

" Overall experience was good! However, The Car wasn't clean! had many scratches all over and dents at rear. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by DARREN - 11 August 2022

" Overall fantastic experience "

" Fantastically easy experience thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by IAIN - 02 August 2022

" Gernerally what I would expect with previous hire car experiences. Booked early so got a very good price! "

" Only three problems. 1. Collection was tedious 2. Car blocked in when went to collect 3. Told tank was full but only 3/4 - I missed that so I suppose it was my own fault Generally it was ok and about average for a hire car pick up. Drop off was great and efficient even at 7am "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by JEREMY - 01 August 2022

" Very good "

" All very good. Prices are much higher than they used to be, though! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ALBERT DAVID - 14 July 2022

" As usual very pleased with Auto Europe. "

" My son hired a further vehicle from Budget as he works within the travel trade. Both vehicles satisfactory. Despite us both filling our cars to the brim at the nearest garage before the airport return we subsequently spotted that we had each been charged for fuel. This is not on! My son hopefully resolved by returning to the desk when discovered. The check in staff member assured me all was correct at time of inspection and made no mention of the sly extra charge for fuel. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

LYON, FR - Reviewed by MICHAEL - 07 July 2022

" Very pleased. "

" Great. Pre-registration worked well. Drop off to person with tablet worked very quickly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JEAN-MICHEL - 04 July 2022

" Always use auto Europe and always been happy with the flexibility and pricing though all car hire so expensive now we might drive down in future. Would definitely recommend AE "

" Budget are horrendous. Very long queues to check in. Was given the keys to a Fiat 500 and when we found the space there was a minibus. Went to the local staff who turned up with a much bigger vehicle which we didn't want. Then turned up with a Fiat 500 which had clearly been involved in quite a serious collision as the whole of one side was completely wrecked. We eventually agreed to take this car and when we woke up in the morning at our location one of the tires was flat. We had to take it back and change it. Absolutely dreadful experience. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by LINDSAY - 01 July 2022

" Excellent "

" Excellent.....courteous pick up and drop off. Very pleased and will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by RONALD - 29 June 2022

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANNE JACQUELINE - 27 June 2022

" Good value and quality cars. "

" The experience was fantastic. We did a fast track check in before we left . This meant we didn't have to queue and we had our car in minutes. It was ready with the keys in. Amazing service.Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by BRIAN - 23 June 2022

" Overall from Booking to drop off, around 70 % "

" I have already commented on this, however, your staff were very efficient, once we got in front of them, but the waiting time horrific. Pick-up ,the queue took almost 1 HOUR and Drop-Off was almost as bad, particularly as we had to wait under the blazing sun, about 30'C "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

NICE, FR - Reviewed by DOUGLAS - 23 June 2022

" Car Hire booking and us fine - just poor response from Budget when I sent a request via 3 routes - phone call to Budget desk at airport, Twitter and Facebook messenger !! "

" We picked up the rental car at Nice airport on the 9th June at the agreed time of 5pm. The person (male) on the desk was very helpful and explained everything including how to contact Budget in case of an emergency, where to pick the car up from and where to bring the car back to at the end of the rental. He didn't try to give me the hard sell on any additional items including car excess insurance (which I already purchased). This was a very refreshing experience when compared to previous experience with other rental companies e.g. Gold Car at Palma airport, Mallorca. The car was is very good condition and was filled up ready for us to use. The rental went perfectly but Budget fell down on 2 things and that's why I scored it a 4. Firstly after a few days the car notified me that the car key battery was low and required changing. secondly I tried to contact Budget on the number recommended at the airport desk about 4 or 5 times but it just rang out and no one replied. Thirdly I contacted Budget via Facebook messenger and Twitter about needing help with the car key but didn't get a reply for nearly a week, in fact the reply came the day before we were due to return the car. So all in all the car rental was superb but Budget failed on essentially customer service i.e. the contact number ringing out and no response from either my messenger or Twitter messages requesting help. If they had replied to my requests for help then the 4 would have been a 9 or 10 ! "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LYON, FR - Reviewed by DAVID - 15 June 2022

" Auto Europe was a good website and I was pleased with budget "

" Collecting the car was very easy - I had completed a pre pick up registration form prior- the member of staff was friendly and efficient - also they offered me a much larger car than booked - a Duster- which was excellent..Returning the car was as easy - i had washed and hoovered it just before..Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by JAMES - 23 May 2022

" AE is so good I now don't use anyone else. Customer service is superb "

" Peugeot 208 is poor car. Annoying tracking keeps pulling steering. Having to look at controls on screen is dangerous. Wouldn't let me charge phone. Renault Clio much preferred. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by DON - 17 May 2022

" Everything fine "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CHRIS - 15 May 2022

" All fine. "

" Brand new car, good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOHN - 09 May 2022

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by BARRY - 06 May 2022

" Excellent "

" Very good professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JOHN - 04 May 2022

" Nice new clean car.Pity about time it took to pick up car "

" It took 60 minutes to be able to see the customer service operator at the poorly staffed reception "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by LARRY - 29 April 2022

" see answer to question 3 "

" At the Avis/Budget counter there were two assistants at 22.15 on a Sunday. I was second and no one else was waiting. I moved forward twice and the second assistant waved me back both times pretending he was working. After about 10 mins about 10 further passengers arrived and he called 'Anyone on the Avis priority scheme?' One couple said yes and he waved them forward immediately and deliberately leaving me waiting over a further more than 10 minutes. When I eventually got to the other assistant it took only 5 minutes to get me going as I was pre-registered. It was the rudest I have ever been treated at a car hire counter. The shame is that the car was very good. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by TERENCE - 28 April 2022

" Disaster! "

" Unfortunately the original car provided broke down and the hassle and cost to me of getting its replacement spoiled our holiday. I believe that as the original failed car was still under a Citron warranty Budget required me to deal with Citroen Assist who were difficult to communicate with "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

NICE, FR - Reviewed by NICHOLAS - 22 April 2022

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by FREDERIC - 22 April 2022

" I had pre-paid my rental car in full, however Budget still charged me a few euros at the end of my rental period apparently due to the exchange rate.... Either it is fully pre-paid or it is not.... "

" I had pre-paid my rental car in full, however Budget still charged me a few euros at the end of my rental period apparently due to the exchange rate.... Either it is fully pre-paid or it is not.... "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NICE, FR - Reviewed by JOANNE - 20 April 2022

" All good "

" Great service and not a massive queue which makes a change! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by GERALDINE - 04 April 2022

" Always good value rentals. Plenty of choice of vehicles. Simple booking process. "

" On airport, so fast pick-up and drop-off. Friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by JEREMY - 30 March 2022

" Budget basically spoiled my holiday! "

" I am currently in dispute with Budget about additional charges they have inserted into my invoice which I did not agree to. These options were not discussed with me but were imposed by stealth. Unless Budget removes these charges I will never use Budget (or Avis) again or recommend them to friends or family. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

GRENOBLE, FR - Reviewed by DANIEL - 16 March 2022

" Have used AutoEurope for over 10 years and until this rental, have never had a bad experience. I hope this is just a one-off anomolie. "

" Worst rental experience I've ever had. Digital check-in a waste of time as still had to queue (no key collection as per their email). Staff were rude, car provided was dirty, dented and smaller than class of booked vehicle. Took over an hour to collect the car as even when an alternative was provided, it didn't have snow chains. On return from the Alps, stopped to fit snow chains and they were the wrong size meaning I had to drive in treacherous conditions and nearly missed my flight. Staff on return were equally rude. Very, very poor experience and will not use them again. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 2

LYON, FR - Reviewed by ALAN - 15 March 2022

" Excellent service "

" Excellent service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LILLE, FR - Reviewed by ADAM - 28 February 2022

" Overall Ok but not exceptional. "

" Unclear on arrival regarding insurance cover, extra payment taken for €68 but not clear what this covered. Car was not fully clean, car was quite poor to drive, most importantly I specifically booked a car with SatNav, which the car had but it didnt work, "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

NICE, FR - Reviewed by PETER DAVID - 04 December 2021

" Great value. Very easy to book. Always use Auto Europe as have provided superb service over the years. "

" No complaints at all. Great car and very friendly and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARIE-CHRISTINE - 02 December 2021

" no comment "

" no comment "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JOHN - 27 September 2021

" I found Auto Europe website easy to use but was left wondering by Budget whether our excess insurance was covered so therefore felt uneasy for our holiday. "

" Although we had purchased excess cover with Auto Europe the counter clerk insisted this had not been purchased and we should buy their insurance. Needless to say we didn't but I was not impressed with the way they aggressively tried to sell it to us. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by IVANO - 14 September 2021

" We had to wait over two hours for an appropriate child seat to be brought to the counter with the staff seemingly having no idea of what was acceptable for a small baby. Time after time we were presented with dirty and unfit for purpose car seats and told that this was all they had until the manager came over and took charge of the situation. We were told that the car seat would mot be charged due to the wait however nothing has been changed to my invoice as of yet. The drop off was disorganised with the member of staff seemingly ignoring us for almost 20 minutes as he walked around on his phone. He eventually did process us by which point we had to leave for our flight. I have received no details from Budget or my fuel deposit back and now have to spend my time chasing them for this. All in all an unsatisfactory experience, the car itself was fine but the service was poor. "

" We had to wait over two hours for an appropriate child seat to be brought to the counter with the staff seemingly having no idea of what was acceptable for a small baby. Time after time we were presented with dirty and unfit for purpose car seats and told that this was all they had until the manager came over and took charge of the situation. We were told that the car seat would mot be charged due to the wait however nothing has been changed to my invoice as of yet. The drop off was disorganised with the member of staff seemingly ignoring us for almost 20 minutes as he walked around on his phone. He eventually did process us by which point we had to leave for our flight. I have received no details from Budget or my fuel deposit back and now have to spend my time chasing them for this. All in all an unsatisfactory experience, the car itself was fine but the service was poor. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MONTPELLIER, FR - Reviewed by MIKE - 12 September 2021

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DUNCAN - 22 August 2021

" Overall very satisfied but the cleanliness of the car interior was an issue as described above. "

" Overall very satisified, however the car had rubbish in the rear footwells which in the current pandemic was not very reassuring that the car had been fully cleaned since the last rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PARIS, FR - Reviewed by THEODORE - 03 August 2021

" already said my piece "

" At check in I was told my Credit Card was only a pre-Authorisation and I will have the option to use a different card at the check-out. I dropped the car, queued to get to the counter then I was told that my VISA card would not work "because we have received instructions from our Head Office". Apparently all "Fintech" cards (like Revolut, N26 and the likes) are to be refused, in total violation of French Monetary Code as well as Card Scheme Rules. Budget own T&Cs mention clearly they accept VISA Debit and Credit. I wasted a lot of time and eventually I was forced to pay with my UK card which then cost me additional charges due to "foreign transaction" = a very unfair practise from Budget which MUST change. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 08 July 2021

" Fine. "

" Fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JAMES - 03 June 2021

" car rental location give information flyers with vehicle details including the local petrol station that they send all clients to. In Rush hour traffic and unfamiliar with driving in Paris it was extremely frustrating to arrive at a petrol station that is no longer in business and on a 1 way road back to the drop off. when we tried to explain the situation regarding the out of business petrol station staff responded that they would fill the car for us at a price of 3.5 euro a litre. Even though they where the ones who had highlighted and sent us to this closed petrol station. eventually we arranged to return in the morning and take the car out again to fill up ourselves at our inconvenience but at more than half the price the retal location would have charged. Unprofessional and scheming to recommend a closed station to tourists especially when we were informed by another local garage that the station in question has been closed for months. an easy fix for them that i am sure causes many issues for the clients "

" car rental location give information flyers with vehicle details including the local petrol station that they send all clients to. In Rush hour traffic and unfamiliar with driving in Paris it was extremely frustrating to arrive at a petrol station that is no longer in business and on a 1 way road back to the drop off. when we tried to explain the situation regarding the out of business petrol station staff responded that they would fill the car for us at a price of 3.5 euro a litre. Even though they where the ones who had highlighted and sent us to this closed petrol station. eventually we arranged to return in the morning and take the car out again to fill up ourselves at our inconvenience but at more than half the price the retal location would have charged. Unprofessional and scheming to recommend a closed station to tourists especially when we were informed by another local garage that the station in question has been closed for months. an easy fix for them that i am sure causes many issues for the clients "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 25 August 2020

" Flight delayed by ten hours, was told by AE that there would be a £400 charge for the amendment to the booking. Called Budget direct and they amended for free!!!!!! Then flight back delayed and Budget were great, only 7 euros for the extra day. Great service from Budget, lessons to learn for AE. "

" Great from start to finish, just slightly surprised that SatNav wasn't included in car (they removed SD card??!!) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PAUL - 25 August 2020

" Overall very good "

" Only one member of staff at Bordeaux. Satnav problem and had to wait 25 minutes to solve as member of staff had to deal with other customers. Had letter on return home re fine and admin fee but no indication of what fine for. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by ROBERT - 18 March 2020

" See above "

" The Budget staff at Grenoble Airport were lovely - a real pleasure to deal with. I tried to call the Budget contact number earlier in the day, but found the automatic switchboard useless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by ANTHONY - 17 March 2020

" Everything worked out as planned. Stress free "

" Very quick and straightforward to pick up and drop off car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by STEPHEN - 16 March 2020

" Pick-up and drop-off went very smoothly and in good time "

" All fine "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PARIS, FR - Reviewed by ANDREW - 01 March 2020

" - "

" - "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GRENOBLE, FR - Reviewed by LUBTCHO - 25 February 2020

" works fine as most other car rental price comparison websites "

" Budget added two additional costs to our bill totalling €193.59 for an upgrade to a larger car and for petrol. None of the two have been requested by us. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by COLETTE - 22 February 2020

" I had to pay for insurance twice by the separate companies no one makes this clear online! Rip off "

" I had to pay for insurance twice by the separate companies no one makes this clear online! Rip off "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by LORNA - 16 February 2020

" None "

" None "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GENEVA, FR - Reviewed by STEPHEN - 11 February 2020

" Vehicle was great (Seat Terraco) but registration staff need to concentrate on processing customers & stop trying to 'sell' them upgrades like extra insurance, snow tyres etc. "

" Vehicle collection at airport very slow. Waited for 40 minutes with only one customer in from of me. By the time I left, there were 5 people waiting. Vehicle was great (Seat Terraco) however on collecting the vehicle, we noticede damage to the drivers door & also a crack in the windscreen which were very difficult to spot due to the poor lighting in the underground parking at Geneva airport (French side). "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by ROBERT - 15 January 2020

" Good overall - especially the speed and ease of drop-off. "

" Car was excellent, drop off was excellent. I didn't get any hard sell for upgrades or additional insurance at pick-up which was great. However, I always wonder why it takes so long to process at pick-up? I feel like it could take as little as 30 seconds - in the same way you can check-in to your flights online, surely it is time we automated the processing of picking up a hire care? "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DANIEL - 20 December 2019

" There was quite a long wait to pick up the car. The operator tried to sell further insurance, which felt like a scam. We requested a Jeep, but where provided with a Nissan. I was told that the car was fully fuelled and if it wasn't returned in the same condition I would be charged. it wasn't fully fuelled. I informed the agent about this. when I returned it, it had more fuel than when I picked it up, yet I have still been charged £30. Not very happy! "

" There was quite a long wait to pick up the car. The operator tried to sell further insurance, which felt like a scam. We requested a Jeep, but where provided with a Nissan. I was told that the car was fully fuelled and if it wasn't returned in the same condition I would be charged. it wasn't fully fuelled. I informed the agent about this. when I returned it, it had more fuel than when I picked it up, yet I have still been charged £30. Not very happy! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by THEODOROS - 07 December 2019

" Booking was easy "

" The inner side of the wind shield needs cleaning too! You ate putting your customers lifes in danger by never cleaning. When the sun hits the wind shield from certain angles it becomes intransparent! You will end up killing someone. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by ELISE - 20 November 2019

" Very happy repeat customer. You always have the best prices and the one or two times I have needed customer service assistance it has been very good. "

" Car had a few knocks and dents on it but nothing that detracted from the experience of using it. Staff very efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by PHILIP - 11 November 2019

" Good experience "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by DAVID - 04 November 2019

" Friendly efficient staff. No problems. "

" Rather a long wait to collect the car-45 mins but staff very friendly. Reuen was quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PHILIP - 30 October 2019

" Went well overall "

" No problems - very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by ALISTER - 28 October 2019

" Ok car rental "

" Fairly long walk to vehicle across a busy road "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by IAN - 26 October 2019

" Please see above. "

" Overall judgement yet to be confirmed as it is only 3 days since the car was dropped off. In the past we have encountered problems after a few days with charges being made for fuel, cleaning and insurance. As a result we take photos of the fuel gauge and around and inside the car on return. But we would if no problems arise recommend Budget. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANTONI - 23 October 2019

" easy to book with and good value "

" very efficient but some cars not available compared to the website info "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PARIS, FR - Reviewed by FARIS - 14 October 2019

" I advise my fried to book through your company "

" Regard the money that they keep it as deposits the didn't return it all for me "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by PETER - 07 October 2019

" Once again, do not get the car booked. Requested a Volvo V40 for comfort reasons. Was given a Renault Megane. Very different. Surely from time to time we should get the right car? What is the point of offering different models? Just go for the cheapest in any one category? "

" At pickup, I reported that the fuel gauge was only reading three-quarters full. Was told there was an isue with the gauge itself. I was offered a new car (too much hassle, we were already loaded up) or just fill to as far as it would go on return. We filled twice, and both times the gauge went to full, no problem. We returned the car displaying full. No compensation was offered. Had we returned it only displaying three-quarters as we had collected it, apparently we would have been charged for the additional fuel to top up. The system does not allow desk staff to do anything else. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by ROBERT - 03 October 2019

" I returned the car on the due date and at the due time to Nice airport (10.04) 30th Sept 19. I was told I did not need a receipt because I had taken out full insurance. At 16.00 I received a phone call asking where the car was as it had not been logged in as returned ! I advised them when it was returned and described the operative that refused to give me a receipt. To date and after 6 odd phone calls to indifferent, rude and unhelpful they still have not told me that they have resolved the situation. The stress is unbelievable and their attitude is appalling "

" appalling "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NICE, FR - Reviewed by ANDREW - 01 October 2019

" Budget didn't know what level of insurance I had and tried to up sell more cover. Was not clear that additional payment was required for child seat "

" Happy with car and drop off Requested an automatic but received a manual "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by MICHAEL - 01 October 2019

" See above "

" I received an invoice for two charges against my credit card for offenses whilst driving a rental car hied from you in France this August. The paper work does not detail what the offenses are or where the offenses took place. I would appreciate if you can send me copies of the summonses so that I can review the offenses ASAP in case of appeal which has a 45 day deadline. montymorris1959@yahoo.co.uk "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARK - 30 September 2019

" The vehicle itself was very comfortable and the collection/drop off procedure was seamless. My only complaint was about the windscreen damage noted above. I would have noticed something hitting the windscreen whilst driving the car, but nothing did in the week in which I hired it. Very suspicious that such a small mark could be picked up immediately on a insect strewn windscreen. I am 99% certain the technician concerned had tried that ploy with previous drivers. "

" Everything went perfectly until the vehicle check when I returned it at Lyon Airport. The technician that viewed the vehicle ignored all the scratches and marks that were noted when I picked the vehicle up, instead went directly to the windscreen and pointed out a 'chip' in it. The chip was barely visible (it was the size of a ballpoint pen nib), yet he pointed it out immediately. How he could have seen it with the number of dead/squashed insects on the windscreen is beyond me. In fact it seemed more than suspicious that this incredibly small mark could be viewed from the distance that he maintains he originally saw it from. Thankfully I paid for additional insurance, otherwise I would have been made to pay for this 'chip' that must have been on the windscreen before I picked it up. I fear for the hirer of the vehicle after me as they would have had to pay for it if they were not covered. Shame on you! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by PHILIP - 29 September 2019

" 2nd bad experience using Autoeurope, first with gold car and now with budget. "

" I phoned autoeurope to explain I was going to be late to collect the car due to missing my flight but would collect the car around 1700 French time. Your agent said this shouldn't be a problem as it would just be a case of holding the vehicle until I arrived but would transfer me through to Budget in Toulouse. I waited on the phone for 1hr with no response!!! Having phoned Autoeurope again and getting a different agent who used a different number I finally got to speak to a budget agent who said that because I was arriving late my booking would be cancelled and basically there was nothing they could do!! I then phoned Autoeurope again and got the first agent I spoke to who couldn't understand why Budget wouldn't hold the vehicle. She very kindly and professionally arranged another vehicle for me at the additional cost of £375.80 and said I should receive £175 back as a refund as Budget would take £110 of my original booking cost of £234.07 (obviously £234.07 - £110.00 = £120.07). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by ANDREW - 22 September 2019

" Only company I use "

" Very busy, long ques "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by CARMEN - 17 September 2019

" As above "

" Was unable to purchase a GPS for 2 days. My original booking stated zero cost for a child seat and GPS and when I arrived I was charged for them. I did not get the GPS but I obviously needed the child seat. So a complete lack of transparency. When we returned the car, the checking of the condition of the car was minimal apart from zoning into the tyre which dubiously had a nail in the front left tyre. Not five minutes before it had been fine. The Avis employee stated straight away that we hadn't taken out insurance so we will be charged whatever Avis quote it to be which was 316 euros. A complete joke! We were given no choice in this matter. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by GARRY - 06 September 2019

" No "

" You have over charged me by £463.27 I had already paid for the car before I left England £171.44 please refund the over charge "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NICHOLAS - 03 September 2019

" It was generally straight forward. "

" It took a long time to to receive the car. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by GUY - 01 September 2019

" Easy to book and very good value "

" I found the agent at the desk rude and I felt she was trying to blackmail me into paying over €500 for excess protection. I was extremely unhappy with the way the initial transaction took place. I just felt the whole process was a means to try and extort more money off me. There were a number of small scratches on the car. But other than that it was in good condition. The drop off of the car was very easy. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by LOUISE - 31 August 2019

" As above "

" Having booked our rental online I expected to receive what I had booked in a timely manner. This didn't happen and our collection of a car we didn't particularly want took over an hour to secure. We have been charged twice for tax and apparently language barriers are to blame... the car we ended up with had not been cleaned and was filthy inside and out. On completion it is a miracle that we found where to drop the car off without incident as it felt like we were set up to fail in this. Definitely will not be using budget again "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

NICE, FR - Reviewed by PAUL - 30 August 2019

" Auto Europe excellent as usual "

" Took over one hour to get the car sorted and then a further 15 mins because the car they allocated was not available. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by EMILY - 28 August 2019

" See no.3. Awaiting a response from Budget re a refund as had over £100 taken from me that shouldn't and we are all furious. Worst experience ever had from hiring a car. "

" Have been charged £200 onto my card with no explanations of why. All charges are more than we were quoted. Check in was a complete shambles due to staff being distracted by another customer complaining about a theft and so all giving him the attention. I was told the money being taken off my card was deposit and not told any other charges except extra insurance £40 and upgrade £40 and addiitonal driver £9.17 per day. I have three witnesses that these were the amounts told to me but all the amounts taken were more plus extra charges not explained - and I haven't signed the optional extras box. Awaiting a response from Budget about a refund because this is an absolute outrage and will not let this happen. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JEREMY - 27 August 2019

" would book through Auto Europe again as it was easy and good value. "

" it took longer to pick up our car than it did to fly from London to Bordeaux. We stood for two hours in the queue to collect our car. I will probably book with Sixt next time as the queue for their collection was really quick. The staff when we got the to the counter - two hours later - were actually efficient it just that there were not enough of them to cope with the customers on a busy Saturday. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ALAN - 27 August 2019

" All straight forward & simple. "

" Easy to find, pleasant staff, choice of vehicle Inc larger vehicle (jeep Renegade) at no extra cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by WHIGHAM - 27 August 2019

" Not at all happy. I was charged almost £400 for 8 days. I barely drove the car. "

" Very unhappy. Had to queue for 3.5hrs at Nice Airport. I have been charged a ridiculous amount for Petrol when I was told at the till there was no requirement to refill. I also had to go and fill up the Ad Blue tank as a warning light came on on the first day of hire. All in all a very bad experience. I won't be using either firms again and will be telling others not to do so either. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by EDWARD - 23 August 2019

" Booking process is easy and clear and good prices. Always use Auto Europe "

" Arrived 4pm as booked, long queue got to desk 5.15 pm. Check in took an age while clerk tried to sell me extras. This is the reason for long queue. Not happy "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by STEVEN - 20 August 2019

" Same question as no 3? "

" Awful queue, both at the airport, waiting for 45 mins and then when we went to pick up car, another 20 mins "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by GARY - 20 August 2019

" I've used Auto Europe before and found them to provide the very best price and the best cars. Excellent! "

" Could not fault them. Only gripe, very minor, was that exterior looked as though it had been very quickly washed. It made it difficult to check the car over for scuffs and damage properly given that the car park was very enclosed and very dark. In the daylight, at our destination, there were a few scuffs and very minor dents in the door that I had missed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by MARK - 20 August 2019

" It would be good it you could make really clear any additional expenses at time of booking - so I could see whether saving £5 by booking the car with Budget was worth it considering the €130 additional driver fee - or whether I am better paying Hertz the extra £5 and only paying €80 for the additional driver - or even less with Thrifty. "

" Very slow - it took an hour to get the car. Second driver was really expensive - at €130 - much more than other companies "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 19 August 2019

" Good "

" Slightly short of staff leading to delay and car smelled badly of cigarettes smoke. Unrecorded damage noted on collection "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NANTES, FR - Reviewed by ROGER - 19 August 2019

" Fine. "

" The only problem with the car was that the aerial was broken, which meant the radio didn't work - and for me an important part of driving round France is listening to French radio. It's also useful to hear travel news on it. I don't know if this should have been picked up on a clean/inspection before we arrived? Or if we could have bought an aerial and claimed it back from Budget? Car great in all other ways, and all three check-in/inspection/return staff were excellent. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by LAIRCE - 17 August 2019

" The transaction was straightforward. All the information given. Just check the veículo before taken. "

" All transaction was easy and straightforward. When you pick up the car you are offered options. You are offered also types of insurance which I did not take. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by DAVID - 16 August 2019

" Everything went smoothly no hitches, no issues. Car was excellent. "

" Everything went smoothly no hitches, no issues. Car was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 16 August 2019

" The car was great and drop off service excellent. The lady at the car park who issued the car worked well to find a solution to the mix up in the cars and I would like to be able to say thank you to her. At the airport counter, there were the normal sales pitches to purchase add ons and they play on your fear of being in a new location. "

" Wait at the counter at the airport and then again in the car park was very long on pick up. I did get a nice upgrade, but that was more to do with not having the car I had paid for. "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by TERENCE - 13 August 2019

" Good overall. "

" Despite this being a newish car I was very concerned to find that on a steep slope the handbrake would not hold the weight of the vehicle with us both in it - our combined weight is less than 140 kilos. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BEAUVAIS, FR - Reviewed by MARK - 13 August 2019

" Good staff,great car. Insurance not really made clear. You should be offered insurance options at time of booking instead of finding out at counter "

" Didn't like the idea of limited mileage "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by RULANDE - 13 August 2019

" There is a discrepancy between the voucher and what I was billed and it was next to impossible to get help about this. "

" I need to speak to customer service but it has been impossible to date to get to speak to the right person. I want the additional driver removed and need to explain my issues with the billing compared to what was on the voucher. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MATTHEW - 11 August 2019

" I suspect it wasn't auto Europe's fault but in the end if I book a car I do expect it to be ready "

" We waited in the office for almost one and a half hours despite booking the car through auto Europe in advance. The counter staff were extraordinarily inefficient and incredibly slow and they basically didn't have enough cars for the people turning up. Even when we were eventually seen by the staff they tried to get me to take a more expensive option simply (clearly because they didn't have the one I booked) expecting me to pay 40 euros extra a day for the privilege of solving there problem! After I said that the I wasn't prepared to pay extra because I had booked the car I wanted in the point of cost, the irony was that they end they had l to upgrade the car anyway as they didn't have any left ...... it wasn't even that busy but everyone was being made to wait become they clearly didn't have the cars available or ready. Has put me off using them again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LYON, FR - Reviewed by PETER - 10 August 2019

" this depends on how you deal with my complaint. I also note the rental car companies have stared charging currency surcharges, about which one is not told in advance. "

" I shall be writing to complain. I will never use budget again. Having prepaid (Via Auto Europe) my booking, I was presented with an additional bill for almost 500 Euros, which was more than the amount of my prepayment. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LYON, FR - Reviewed by JOHN - 10 August 2019

" I had a small Citroen, a good car to drive in the mountains. "

" Good new car, economical. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by DAMIAN - 06 August 2019

" Booking, selection of car, auto Europe customer service, auto Europe quoted price - all great. Budget staff, overcharging and general experience - terrible. "

" Charged for items that were supposed to be included in the up-front price paid. Refused printed version of documents instead of email; email version never received. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by PETA - 06 August 2019

" Always efficient "

" I always book with Autoeurope. This is the second time I have used budget this year. Both times the counter staff have tried to up sell insurance and be negative over the alternative that we had purchased. My son who hired through yourself and had included insurance also experienced this. The counter staff said that it was nothing to do with them and if he had an accident we would have to pay ourselves and claim it back (maybe). This insinuation that we maybe would not get it back was said in a way to worry and resulted in my son (and others) phoning for reassurance. I felt that in future if poss I would definitely try and book an alternative supplier! "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ROBERT - 06 August 2019

" I wasn't told that I was hiring a car from Budget via Avis or where at Avignon station I was to collect the car. "

" Arriving at Avignon Station they didn't have the car I'd asked for. They said it had a full tank of diesel but once on the road I discovered the tank was empty. I phoned Budget in UK and they sent an email to report this but when I took the car back they had no record of this. I am still waiting for the bill. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TOULOUSE, FR - Reviewed by DAVID - 05 August 2019

" The only part of the experience that you need to be aware of was on collection. Whilst collecting the car at around 2300Hrs it was clear that i was the last one of the day and that they wanted to go home..i can appreciate that. However future customers should be aware of the fact that befor eyou accept the keys from them that you do a visual handover with the car to ensure that you do not have the issues that i had... 1. My car was not full with fuel...but i had to return it full. Sadly i did not notice this until i was several miles down the road ! 2. The Sat-Nav was not set up for me to use in english, This is clearly not good at such a late hour trying to work that out and then finding the staff had gone home the moment i had walked away with the keys when i returned to ask them. "

" Very simple process - Dont always believe the bad reviews that you read on the internet. I booked a Ford Focus and was given a Peugeot 2008 which was clean / tidy as expected. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by IAIN - 30 July 2019

" I tried contacting the office on Saturday when we realised we were having a significant delay, no answer despite paperwork saying offices open. Sent an email to get a reply that the car may not be there if I didn't contact the office in Marseille, but there was no email for there and no reply to phone number supplied "

" Over an hour to be served, couldn't contact them to advise of late arrival, prepaid a manual car and was told to accept an automatic or take a smaller car which wasn't an option with three grown up kids, luggage, etc.. Not given any paperwork with hire and so had no way of contacting anyone if I had a problem "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by STEVEN - 24 July 2019

" Autoeurope process & service is still great but Avis/Budget are a complete nightmare "

" In France it appears Budget is name only with Avis fronting this operation. Car had significant damage yet still checked out to us (even check in guy said its terrible, this car should not be allowed out. In addition the help desk decided that it was not safe to drive the car with a space saver spare wheel and arranged a 3KM recovery to a garage I had already visited earlier that day and found out they had no tyres to fit this car... Another help desk agent then told us to drive 10KM across town to another garage (no recovery or safety issues mentioned this time) and Avis now have the audacity to bill me £153 for an unrequested waste of time and effort recovery... Unbelieveable "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

GENEVA, FR - Reviewed by ROBIN - 24 July 2019

" NB - if using Geneva 'French side'. We were travelling onward by train within Switzerland and were told by frontier police we needed a 'boarding pass' i.e. for a Flight. We were allowed through but............... could have been awkward. "

" Fine "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by COLIN - 22 July 2019

" N/A "

" Very efficient and courteous "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by GARY - 22 July 2019

" Very nice staff throughout the whole process "

" Pleasant staff at pock up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANDREW - 18 July 2019

" I am awaiting a response to my complaint re being given a car specifiaction car then the one I paid for. "

" I waited for approximately 1 hour in total in line and at counter. The member of staff made many phonecalls and explained there was a shortage of large cars - I'd ordered a Jeep Compass (or equiv) as we are a family of 4 with quite alot of luggage and we wanted to be comfortable. Eventually I was offered a Fiat 500X - which I reluctantly took (FYI the Jeep has luggage apces of 438 litres, the Fiat 500x 350 litres). Consequently we had to pack luggage in around my children in the back seat in order to fit everything in. No refund was offered or given. I have complained to Auto Europe. Also major building work / roadworks are in progress at Bordeaux airport and as a result the trafiic congestion is very bad and the signposting for rental returns is misleading and unclear. It took me over an hour to figure out how to get to the correct entrance for rental returns. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 3

NICE, FR - Reviewed by DES - 17 July 2019

" Good overall service "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NICE, FR - Reviewed by WILLIAM - 17 July 2019

" Could have been better. "

" Unfortunately a very rude desk clerk caused a stressful pick up at Nice airport. Was told car had no body damage but on inspection could see scratches and chips on all areas. Aerial missing. Managed to find a representative to record marks on vehicle. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by ROBERT - 17 July 2019

" As you will see from the above our experience with Budget has been totally unacceptable and expensive. They do not appear to check vehicles prior to pick up and leave the onnus on the renter to identify damage. On the first vehicle there were three areas of damage to the vehicle which were not recorded by Budget. Our whole experience with Budget, and indeed with yourselves, has been totall unacceptable. We are still waiting for a response from your team for the earlier rental when it was alleged that we returned the vehicle late. We have today sent a letter to the Managing Director of Avis Budget sharing our dissatisfaction. We rent vehicles on a regular basis but would not touch Budget ever again or book through Aut Europe As we have taken the time to share our experience with you we expect a satisfactory resolution to our dispute. "

" During a previous rental we were overcharged for two days rental £264.00 which we did not have. We returned the vehicle on time on 14 June not 16 June. We reported this to you but have had no response from you. Auto Europe voucher number UK4768331-1. During our latest rental we identified damage to nearside front of vehicle not noted by Budget but did not notice a small scrape to alloy wheel hub which we did not do and which was noticed by operative when we returned vehicle and we have been charged a futher £208.09. Sheer profiteering and the sort of behaviour that has given car rental companies a bad reputation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by JULIAN - 17 July 2019

" Our ordering and payment process was faultless. "

" Our only issue, and it's a big one, is waiting for almost TWO hours in a queue at Nice airport to see the Budget counter staff! Ridiculous. It shouldn't make any difference the time of day. One counter lady sat there for 20 minutes stapling paperwork together whilst families with children sweltered in the non air conditioned room. It was by far the longest queue OF ANY of the other car providers. When we finally got served we were done in under 10 mins or so once we had said no to the ususl list of upgrade and additional insurance questions you always get. MORE COUNTERS PLEASE!!! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by ALFRED - 15 July 2019