AUTO EUROPE CANADA Car Rental Reviews

VANCOUVER, CA - Reviewed by GRAHAM - 21 September 2025

" Great overall experience, only slight issue was the length of queue and time taken to collect the car at 9.30am but other than that the staff were friendly and helpful and the vehicle was amazing. Drop off was seamless. "

" Great overall experience, only slight issue was the length of queue and time taken to collect the car but other than that friendly and helpful staff and vehicle was amazing. Drop off was seamless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MARK - 21 September 2025

" car needed cleaning "

" tried to give us a small car pointed out that we booked a intermediate they give us the right size car "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by KEITH - 20 September 2025

" I discovered Auto Europe from a recommendation and i shall recommend to others too. "

" When collecting the car, the lady was so helpful. The car was ready and we didn't have to wait. The car was in very good condition. Upon return the handover was seamless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DAVID - 19 September 2025

" Value for money was good. "

" Car was grubby. Obviously hadn't been cleaned. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HALIFAX, CA - Reviewed by AMANDA - 18 September 2025

" Auto Europe had an offer for a 2nd driver free, that's partly why we used them. On arrival at Avis in Halifax, they said they couldn't honour this offer and that Auto Europe shouldn't promise this. It was going to cost us $17 a day for the extra driver. After a bit of haggling they honoured the offer. "

" The staff were very efficient. Collection and drop off was quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JOHN - 18 September 2025

" Id rather the pay more next time to avoid the poor service "

" The wait time for the vehicle was ridiculous, the queue with only one person on counter "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

CALGARY, CA - Reviewed by COLIN - 17 September 2025

" Selections with AE were not shared effectively with Avis "

" Voucher included LDW and add Driver. On collection these were added as extra options. We challenged this but desk staff was unable to print a corrected version but were assured no charge would be made for these. I have now been billed $85 for LDW. Two expensive calls to Avis US have been frustrating and fruitless "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VANCOUVER, CA - Reviewed by JONATHAN - 15 September 2025

" No protection from the actual company you buy the car rental from. Just a middleman. Buying experience was fine. "

" Intermediate car was not fit for purpose. Several safety issues noted: brakes and wipers not working as they should. The car was also a basic spec car. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

VICTORIA, CA - Reviewed by BRETT - 15 September 2025

" Great service, fast pick up and drop off and also a good, free upgrade on both cars we had on hire "

" Great service, fast pick up and drop off and also a good, free upgrade on both cars we had on hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by BRANDON - 15 September 2025

" Amazing! "

" We were very impressed with the service and how easy it was to rent a car in one airport and drop off in another "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by MARK - 13 September 2025

" Terrible company "

" Counter staff added an extra days rental as we picked the car up 53 minutes early. I queried the charge and was told it was pre authorisation and it would be refunded. It was not refunded.i would happily have waited the 53 minutes to avoid the. Charge if the desk staff had been honest with me.. I paid for a Dodge charger or similar and got a Nissan which is not similar to a Dodge charger. Terrible company to deal with. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by JOHN - 11 September 2025

" I would certainly use Auto Europe again "

" The service was good but the car itself had quite a high mileage and had either a rear wheel bearing fault or a buckled wheel at it vibrated a lot and noisy at 100 kmph making it quite unpleasant in the highways. It also has numerous scratches and scrapes. I expected a better car from avis. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VANCOUVER, CA - Reviewed by JOHN - 10 September 2025

" Car hire experience was all positive. Car itself was smaller and of inferior quality to previous vehicles rented from same agency in same class. "

" . "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

QUEBEC CITY, CA - Reviewed by STEPHEN - 10 September 2025

" I had to change the date of my booking by one day and ended up with a cheaper deal. Good selection of offers available. "

" Very quick and efficient pick up and drop off in Quebec. They offered me a larger car because the one I booked hadn't been cleaned, but I accepted the smaller one and it was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by ADRIAN - 10 September 2025

" AutoEurope is consistently reliable "

" Wait times (90 minutes) for collection are completely unacceptable. The overall experience was very poor at Avis. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 7

DEER LAKE, CA - Reviewed by KIMBERLEY - 10 September 2025

" There were some marks on the car that weren't noted on the form when I collected. I marked them up and submitted them to the agent. Make sure you check the car for scratches before you leave the lot. "

" friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VANCOUVER, CA - Reviewed by IAN CHRISTOPHER - 10 September 2025

" None "

" I wasn't happy with the original vehicle assignment. However the counter staff were happy to look for an alternative and a more suitable vehicle was provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

HALIFAX, CA - Reviewed by CAROLE - 09 September 2025

" Booking was easy and I was kept updated "

" Despite booking an intermediate vehicle we were given a vehicle classed as a compact by all other companies. This was difficult with 3 people and their luggage. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by KEITH - 08 September 2025

" no problems with collection or return , very nice safe clean vehicle . "

" very good , easy collection and return ,nice safe clean car . 5* "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GORDON - 08 September 2025

" The auto Europe side of things was fine, this time Avis seemed to be in a mess. Last year I did virtually the identical hire with auto Europe and Avis and it was fine. I fail to understand why Avis ask for all the online information then have the reception staff entering all the data again with painfully slow one finger typing. I have always used Hertz in the past and if you do the online bit you are straight to your car and away "

" The counter staff struggled to make the computer recognise a second drivers licence and after about 20 minutes just wrote it on the agreement. This was despite me filling in all the details online. The car was a new 3000k miles but the AC did not work. Then the TPMS light came one all the tires were meant to be at 36psi but they were 31,31,31,28 "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by PETRA - 07 September 2025

" . "

" Excellent customer service in Calgary "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by ELIZABETH - 07 September 2025

" As stated earlier my experience was positive "

" The experience was very good easy pick up and drop off. The car did have 'maintenance due' sign displayed though on the dashboard so just a bit anxious that something might go wrong. Luckily nothing did. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by PAUL - 06 September 2025

" Auto Europe were great. I needed to call to check on some things before I left the UK. The call agent was very good, explained everything I needed so my only verbal contact with Auto Europe was great. I felt Auto Europe gave me a good price on the rental, the car we hired was lovely and overall I cannot fault Auto Europe and would definitely recommend to colleagues "

" The pickup and drop off at Vancouver airport was very efficient and easy. We had a short queue for pickup but only about 10 minute wait. The car was great and overall a very good experience. There was an additional charge of 81 cents on our credit card which is obviously a very small amount - and I wondered what this was for as the invoice just said NON PKG amount - but the amount was so small I have not queried this with Avis "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by ALASDAIR - 05 September 2025

" Pleasant counter staff,quality car,an overall excellent experience "

" Slight wait to get car but overall a satisfactory experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RICHMOND HILL, CA - Reviewed by SHAHNAWAZ - 05 September 2025

" I was told I would get my funds back and the difference for the rental price. I was told notes would be added regarding this. This has still not been actioned and I have had no correspondence following my claim. Due to air canada strikes, my trip was cut short and then I had to spend several hours at Avis trying to sort out an issues not anything to do with me and ended leaving without a car. This meant I had one less day. "

" I was unable to collect the car as there was missing info that Avis said was due to Auto Europe. I had to rebook with another company and lost a day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by THOMAS - 01 September 2025

" Pretty stress free pick up and drop off "

" Very friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by KERRY - 30 August 2025

" Cheaper than going direct - easy website and simple instructions "

" The pick up was stressful with lots of additional add on's. Were told the vehicle was pristine - that was not the case. Within half an hour of driving the maintenance sign appeared on the dashboard and the cruise control stopped working. For the money paid I would expect a better quality "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VANCOUVER, CA - Reviewed by PATRICK - 29 August 2025

" Very easy straightforward booking system and reasonable rates. And the direct booking number link with Avis is useful and reassuring. Have used you for quite a number of years now and it has gone well each time. Only wish you covered more Canadian airports e.g. Prince George BC! "

" Preferred status doesn't seem to be recognised when booking through Auto Europe. And stopping the automatic free extra driver for spouses is a retrograde step. I was told it was a "change of policy" but it just comes across as mean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by OLASOJI - 28 August 2025

" Not bad but could be better Customer service at collection point was very bad "

" Car had no Navigation Had to wait on the queue for over 45 mins then another 20 mins why the car was being prepared after a long flight shows they were not ready "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CALGARY, CA - Reviewed by STEVEN - 27 August 2025

" Easy booking. Good prce "

" Car was great but collection time at Montreal Airport was excessive and makes me think twice about using again "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by DALIP - 27 August 2025

" Should provide car as specified, alternative offered at extra cost which would have been in same class "

" Not provided car originally expected, significantly smaller boot capacity which created a lot of stress "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KELOWNA, CA - Reviewed by PAUL - 27 August 2025

" Auto Europe made comparison easy and we found the prices to be competitive and value. We did like the ability to have excess insurance at not much more cost, unlike other providers. We normally purchase excess insurance before departure, but the Auto Europe policy was competitive in price and offer "

" The collection and return was seamless and easy. It was stress free after a long journey, The car was clean, tidy and perfect for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by GRAHAM - 27 August 2025

" We have used Auto Europe on a number of occasions and have always been offered good value for money and a good service. "

" Our experience of dealing with Avis was generally very good. Quick service on pick up and return. They didn't even quibble on some marks on the bumper, when returned. The only slight downside was that the vehicle offered was a basic model and had done a reasonable mileage. Nevertheless, still good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OTTAWA, CA - Reviewed by KATHERINE - 26 August 2025

" Easy to book in line- good value "

" Easy to book online. Easy pick up and drop off Great to have additional drivers included Shame about different location charge but understand why!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by JAMES - 26 August 2025

" We got a good price and amended our booking easily when we needed to. Very happy "

" The rental experience couldn't have been better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by TIMOTHY - 26 August 2025

" Really nice car, just a shame it had the fault with the back seats as made travelling back to airport with all the luggage a struggle. "

" The back seats in the car stopped working half way through the week, could not fold down or move at all, then there was a constant beeping noise coming from the chairs even when the car was locked up at night. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VANCOUVER, CA - Reviewed by THOMAS - 23 August 2025

" Great car, brilliant trip "

" Lovely car. Check in was a bit of a wait. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by JOHN - 23 August 2025

" Booking done efficiently and soar effective "

" Efficient service and quality vehicle "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by AHMED - 21 August 2025

" Auto Europe services and prices are great. "

" Only bad thing that when I tried to extend the rental period , they tried to charge me 4 times more than my original rate. So I dropped off my car. And then chose another Rental company with very competitive prices for another month "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PHILIP - 20 August 2025

" Good value. Easy booking process. "

" Very efficient and pleasant staff. Quick process to pick up and return the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NASIR - 18 August 2025

" Overall good. However, I did not get the car I booked through Auto Euorpe "

" Overall good. However, I did not get the car I booked. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VANCOUVER, CA - Reviewed by EIRA - 18 August 2025

" . "

" Fantastic car! Couldn't have wished for better! However, we were charged for a faulty sat nav that didn't work the entire time we were there :( "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by JAMIE - 17 August 2025

" Great and easy "

" Car was fantastic, clean and spacious. The only issue we had was at key collection despite there only being 2 people ahead of us in the queue, it took a long time (around 25 minutes) of waiting to get our keys which was frustrating after a long flight from the uk to Canada and with 2 children under 4. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by WILLIAM - 16 August 2025

" As above "

" Excellent staff (particularly at drop off) all very easy and efficient. Only minor issue was additional charge which I don't understand (I was expecting the GPS hire and pre fuel) which I couldn't reconcile. Otherwise, great. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BURNABY, CA - Reviewed by BEN - 15 August 2025

" Overall was ok, nothing special "

" No one in the office when I picked the car up. Car had a few scratches on it. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

CALGARY, CA - Reviewed by JOHN F - 13 August 2025

" Worst customer experience for any company I have ever dealt with. I spoke to at least 4 different people and they were all unhelpful, downright ignorant and refused to take ownership or help in any way. Their unprofessionalism extended to terminating calls with excuse and even lying about clear facts such as your opening times. Never again! Expect a more detailed Trustpilot review. "

" Despite Auto Europe not helping modify or rebooking a late arrival, Avis staff were very helpful and accommodated despite the arrival being outside the contract time. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

VANCOUVER, CA - Reviewed by CHRISTOPHER - 13 August 2025

" No issues. "

" No issues. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VANCOUVER, CA - Reviewed by TIMOTHY - 12 August 2025

" Simple To use and found a good deal "

" Very efficient and clear signage for collection and drop off "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by MOKHALLED - 12 August 2025

" N/A "

" N/A "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VANCOUVER, CA - Reviewed by MARTIN - 12 August 2025

" Good all round experience. "

" .. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by ANGELA - 11 August 2025

" Good price, easy to add additional driver (spouse), easy pick up and drop off process "

" Easy pick up (with a bit of a wait). Easy drop off. Car was clean and had spacious boot. Higher mileage than usual but drove fine. Had minor issue with key not working on first day but resolved. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by CHRISTOPHER - 10 August 2025

" Easy, cheap and great service. "

" A bit of a long queue at the airport - so had to wait some time; but good once we got the front of the queue. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by KAMAL - 10 August 2025

" used for a number of years for various trips been reasonable competitive price "

" Overall very good. Counter service was understaffed Vehicle was damaged (but was noted) could have been cleaned off "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by GILLES - 10 August 2025

" Apart from the slow checkin process, the overall experience was satisfactory. Nothing to complain about. "

" Only one person at the counter for checkin with 7-8 people in the queue. The process was too long. The checkout on the other hand was very efficient and quick. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MONTREAL, CA - Reviewed by BENJAMIN - 10 August 2025

" Customer service was good "

" The car was dirty from the previous people. Questionable stains on the front passenger seats and the outside hadn't been washed. Also the wait for the car was too long. Props for the upgrade but exhausting wait after a long flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VANCOUVER, CA - Reviewed by PETER - 10 August 2025

" Autoeurope good, Hertz not so good "

" We were persuaded to upgrade to a more expensive vehicle to include satnav and more boot space but on reflection this was not necessary. the original vehicle would have had sufficient space and we could have used a phone and Apple CarPlay for GPS. In addition the car had a seat belt that was jammed and could not be used, which became a big problem later. We've been offered some compensation but are disputing the amount. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 4

TORONTO, CA - Reviewed by GRAHAM - 08 August 2025

" Prices were good, once I worked out how to get the best deal for the car size I wanted. I paid the same for 10 days last November (though bigger car) as I paid for 14 days this time. Fuel efficiency of the Toyota Corolla is amazing. I normally fill up twice on these visits but I didn't get through 1 tank of fuel this time. Bargain. "

" Only one person serving at Terminal 3 and 4 or 5 customers waiting before me. In spite of the flight from London landing 30 minutes early, the wait for the car was the best part of an hour. Normally better/faster service at Terminal 1. Car was as advertised but a few scuff marks not highlighted by Dollar delayed my departure. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by DHARAMRAJ - 08 August 2025

" Very happy with my rental "

" Good customer service "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GREGORY - 06 August 2025

" No issues at all. Friendly pick up and drop off. "

" No issues at all. Friendly pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by IAN - 06 August 2025

" So easy from start to finish and pricing structure allows you to budget accordingly "

" Very easy to book a hire car from comfort of home for use in Canada. I was presented with very competitive quotes from a number of hire agencies, where I could make an informed choice of vehicle and terms at leisure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by AAKASH - 06 August 2025

" Autocar Europe should not work with such providers "

" We had pre-booked and prepaid for our car rental and also provided our arrival time. When we arrived at the thrifty car rental desk at Toronto airport, after a long flight, we were told that there were no cars available and that we would have to wait for about an hour. An hour later they presented us a compact SUV car and proceeded to say that this is the standard SUV category which we had booked when the website clearly showed that it was the smaller size. We were travelling with two kids each of them having their car seats and two large suitcases and 2 small carry-ons along with a pram which was impossible to fit in a compact SUV. For those reasons we had booked a standard SUV which was supposed to be a Toyota RAV4 or similar. When we rejected the compact SUV, we were told that we would have to wait for another hour before we could get the car. Even after the long wait, we were provided smaller cars so we continue to wait until a standard SUV category car appeared on there lots. After about 3.5 hours of wait we finally managed to get a car which was the category that we had booked. The waiting part was completely unacceptable especially after a long international flight and having booked the car weeks in advance. Our misery did not stop upon getting the right size car after 3.5 hours, as soon as we left we realized that the wheels on the car were unbalanced and the whole car vibrated while on highway speeds. We felt very unsafe to drive around in a car like that however we were on a holiday and could not waste any more time waiting for another car to appear which could take hours. Hence we proceeded to keep the car for the entire rental duration but we have been completely dissatisfied by the service and the attitude thrifty rental desk has exhibited. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

VANCOUVER, CA - Reviewed by ROBERT - 06 August 2025

" We've been charged for Non Pkg items and I don't know what this is. When we dropped off the car, the chap said everything was okay. And there is no easy way to contact you to find out what the charges are for. It's very stressful. "

" We've been charged for Non Pkg items and I don't know what this is. When we dropped off the car, the chap said everything was okay. And there is no easy way to contact you to find out what the charges are for. It's very stressful. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by JONATHAN - 05 August 2025

" The communication from auto europe has been good and the deal I was given felt great though I was never given the car I expected in the end "

" We ordered a dodge charger (or equivalent) and got nothing like it. A Chevrolet Malibu. After a 20 minute queue the avis staff member made out like it was my fault that there weren't any dodge chargers and I should have realised how busy they were. He borderline rude. He never really answered my questions and in the end I just wanted to get away from the desk as I felt sorry for the large number of people behind me having to queue like I had. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by MARK - 05 August 2025

" Avis we're not the cheapest but I assumed based on their review rating and brand they would provide an adequate service. How wrong can you be, I would avoid using them in the future. "

" In short the customer service was terrible and really unwanted after arriving from a long haul flight with the family. After a very long wait, the Avis rep attempted to impose a smaller class car than booked; without explanation I was asked to accept and sign for a compact class when we'd booked a full size / standard class. I had to insist that we wouldn't accept a compact due to our luggage and four adult size passengers. Avis appear to be understaffed, it took 50 minutes from arriving at their counter to finally receive keys for the car. There were just two others ahead of us in the queue, this has to be by far the longest I've had to wait for car rental, anywhere ! "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VANCOUVER, CA - Reviewed by ALEX - 05 August 2025

" Same as above comments: Collecting the car was hard work after a 10hr flight. They had two members of staff on a Saturday midday, which meant waiting 1hour to be seen. Was not impressed Also paid nearly £120 for a satnav. When we took it out after leaving, found out it was in German so we couldn't use it or change language as no instructions. Asked for refund when returning it and they said no as it's already paid for. She said you can change language on it, I said we tried and could not. Said to her, you try and she couldn't either. "

" Collecting the car was hard work after a 10hr flight. They had two members of staff on a Saturday midday, which meant waiting 1hour to be seen. Was not impressed Also paid nearly £120 for a satnav. When we took it out after leaving, found out it was in German so we couldn't use it or change language as no instructions. Asked for refund when returning it and they said no as it's already paid for. She said you can change language on it, I said we tried and could not. Said to her, you try and she couldn't either. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by NORMAN - 04 August 2025

" Auto Europe very good as was Avis with the exception of the following comment "

" Pick and drop off very good but check on vehicle was poor due to ours having no water in the screen wash and the warning coming up saying it needed an oil change but otherwise it was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HALIFAX, CA - Reviewed by ALASTAIR - 03 August 2025

" We'd had a bad previous experience but this was generally fine "

" The vehicle was dirty externally and covered in scratches none of which were noted on the documents. The display on screen said maintenance required. That said the car ran well and the end handover was fine. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

HALIFAX, CA - Reviewed by COLIN - 02 August 2025

" All good "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by JAMES - 02 August 2025

" I have used Auto Europe many times to book my car rental. The process of booking through Auto Europe was easy as usual. AVIS were disappointing due to their dishonesty over providing me with a much cheaper car than I had paid for and adding unauthorised charges to my invoice. "

" I booked and paid for a premium SUV but was supplied with an intermediate SUV. I returned to the desk to query this but the desk agent insisted that I had been provided with a premium SUV which was dishonest. The final receipt showed that I had paid for a premium SUV but been supplied with an intermediate SUV. The car group was not shown on the rental agreement documents. The car was small for our needs (5 adults, 5 bags). I would have saved over 1/3 had I booked an intermediate SUV. In addition I have been charged for additional 'optional services' which I did not authorise and are unspecified. I was expecting to pay a one way drop off fee at the desk - the charge to my credit card was higher than I expected - when I queried this with the desk agent I was told that it was a hold on my card as a security deposit which would be returned at the end of the rental - the charge as the end remains the same due to the unauthorised 'optional services' mentioned previously. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

WINDSOR, CA - Reviewed by CHARLES - 01 August 2025

" Really nice car, decent price eventually and excellent staff "

" Was disappointing that I booked the car and then a week later found the same car from the same rental cheaper, so cancelled and rebooked! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by XAVIER - 01 August 2025

" Auto Europe were great "

" I paid for a Dodge Charger and ended up with a Chrysler 300s which was apparently in the same bracket but had the false American luxury and a poor automatic gearbox "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDMONTON, CA - Reviewed by DOMINIC - 01 August 2025

" My voucher stated that an additional driver could be added for no charge, whereas at the Avis desk I was told that this wasn't the case, and was instead charged an additional CAD 96 to add an extra driver. When I queried this at the Avis desk I was told I would need to take it up with Auto Europe. I was disappointed that what was stated on my voucher was not actually valid. "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by PAUL - 31 July 2025

" I had one query for Auto Europe before booking which was answered quickly and well by phone. Very good price and seamless with Avis. All information clear. "

" Good communication from Avis. Staff helpful on collection and return. Efficient and no fuss. Good car. Good service all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by DOUGLAS - 29 July 2025

" All good "

" NONE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by ALAN - 29 July 2025

" No comments "

" No comments "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

VANCOUVER, CA - Reviewed by CHRISTOPHER - 28 July 2025

" Overall very good experience, quick pick up and drop off "

" Provided a good sized car and was well specified. Office not too busy, served quickly. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by NICHOLAS - 28 July 2025

" Cheaper than Avis "

" There was only one staff member working when we picked up the car. there was a queue of about 5 people in front of us, this queue grew in length to about 12 as there was one customer with a problem, which was taking up all the counter staff's attention. We probably waited about 25 minutes to pick up the car. No upgrade was offered despite being in Avis Presidents club. I felt like the staff member just wanted me gone. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by RICCARDO - 26 July 2025

" Super company quickest pick up I've ever experienced. Great car and simple drop off "

" If your agreeable to share your details pre collection ie driving licence and credit card your pick up will be pretty quick ans seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by EVANS - 26 July 2025

" I did not get what I ordered "

" I request a dodge challenger but was given a vw taos. I chose dodge challenger because the boot offered security for my luggage. The taos did not have a cover at the back. My luggage was exposed. I did not feel comfortable about that "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ANTONY - 26 July 2025

" All good, thank you. "

" Outstanding service from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by RICHARD - 24 July 2025

" No comment "

" No comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JASON - 24 July 2025

" All went well no issues "

" Not problems so all good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ANDREW - 23 July 2025

" Easy to use web site and good price and choice of hire options - perhaps consider how to remove the need for a printed voucher less people carrying paper now. "

" Picked up in Calgary good service from trainee, car was picked up in rain so hard to check bodywork condition. Returned to Calgary airport, quick service - a bit under pressure - chip in windscreen noted but not on paper sheet - just visible in my own video of the car - if handing over in wet you cannot expect customers to visually check the car as you cannot see all issues with rain spots on it. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by PAUL - 22 July 2025

" It was very tiring and tedious after a 9 hour flight. They should have put on additional staff and improved their processes, since they knew they had a huge number of renters arriving. "

" The queue to get the car took 2+hours. Once you had checked in you had to wait 1/2 hour to get a car. There were only 4 staff checking in and managing incoming vehicle keys. AVIS had 10+ times more customers than the other rental companies. It was the start of the Calgary Stampede. They needed a) more staff and b) better processes. We heard that people bringing cars back had a very long wait to find a place to leave the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by ANDREW - 21 July 2025

" Have used autoeurope on many occasions and although I was dissatisfied with Hertz in Canada it will not stop me using autoeurope again "

" We were to be getting a Toyota Corolla but during a walk round my wife noticed a damaged tyre sidewall on the passenger front as she has experienced difficulty with this kind of damage before we refused to take the car while the Hertz employee was saying it's noted and everything will be ok my wife and I decided not to accept the car and the employee said he would have to speak to his manager who in turn said we could have the Nissan Versa that was next to it which in turn was a basic model and did not have the spec the Corolla had we accepted this and the employee then gave the keys of the Corolla to the customer who was to get the Versa we pointed out the damaged tyre to the customer as they never got a walk round with an employee. It was later in the day when we were on our way to Whiistler that we realised they never changed the paperwork.We informed the Hertz employee at Calgary Airport when we were dropping the car off about the paperwork he just nodded and went on with his business off checking over the car,Overall I was dissatisfied with the way Hertz handled the situation and I would like to say this has no reflection on autoeurope "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by CLARE - 21 July 2025

" Charged a drop off fee by Avis although it said included in voucher from auto Europe. Avis said it's never included so I had to pay $78. Very unhappy "

" Car was ok "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by SAMIR - 20 July 2025

" All good "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by GERAINT - 20 July 2025

" On collection of the car we were informed it would an extra $10 CAD per day for the additional driver, despite our voucher stating the additional Driver was included for free. This was the reason we chose to hire with AutoEurope - very disappointing. Otherwise, average. "

" On collection of the car we were informed it would an extra $10 CAD per day for the additional driver, despite our voucher stating the additional Driver was included for free. This was the reason we chose to hire with AutoEurope - very disappointing. Otherwise, average. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

QUEBEC CITY, CA - Reviewed by JAMES - 19 July 2025

" . "

" Pick up was poor. Basically told the car was in the underground car park in a parking space. Car was covered in bird poo, looked as it had not been cleaned. Maintenance light came on when engine switched on. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

HALIFAX, CA - Reviewed by TN - 18 July 2025

" Good prices and easy process "

" Vehicle could have done with a wash but everything else was easy and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by KAI HAU TERENCE - 16 July 2025

" I hope Auto Europe can relay the above comments to Avis and get their feedback accordingly. Otherwise, we will blacklist Auto Europe from now on. "

" We have been waiting in two different queues with two different people for around three hours before we could actually get the car. There were more than 60 people in these two queues when we arrived, but only three staff members were serving all of them. There were no long queues at any other car rental companies at the same location. Everyone there was so frustrated with Avis' inefficiency and poor arrangements. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

TORONTO, CA - Reviewed by PETER - 16 July 2025

" . "

" Too few staff for pick up......long line waiting and only one person serving at a major airport hub No invoice provided yet at end of Rental and unexplained charges taken "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 5

VANCOUVER, CA - Reviewed by TIMOTHY - 16 July 2025

" Overall, the car was decent, could have been cleaner especially inside, didn't like the one way charge, level of customer service could be improved, we pay a lot of money for these holidays and expect to be treated accordingly. "

" Despite the policy stating that I may not get the car I booked, I was disappointed not to, the car was dirty inside, inner windshield was filthy, no fuel in the tank.. customer service at pick-up could have been better. Drop-off in Calgary was very quick & efficient. The one-way charge, I felt, unnecessary seeing as there is an Avis at Calgary airport. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TORONTO, CA - Reviewed by RICHARD - 15 July 2025

" All good. "

" All good, no problems. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JAMES - 14 July 2025

" Staff good. Drop off location complicated. "

" Staff good. Vehicle acceptable. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

VANCOUVER, CA - Reviewed by NIGEL - 14 July 2025

" Not good! "

" Didn't have the car we ordered had to have a Chrysler that had a 3.6 engine which cost us more in petrol! "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

HALIFAX, CA - Reviewed by PETER - 13 July 2025

" There were no problems "

" pick up was fairly quick compared to past experiences at car hire desks "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VANCOUVER, CA - Reviewed by PAUL - 13 July 2025

" I had the car for 31 days. It was excellent. "

" Quick service and great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTREAL, CA - Reviewed by ANDREW J - 11 July 2025

" Very efficient. The website was clear and everything worked perfectly. "

" An excellent experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by JONATHAN - 10 July 2025

" Booking clear and easy to follow and the link-up with Avis worked perfectly. "

" The Avis service at Halifax Airport was efficient and friendly, but our experience of Avis check-ins elsewhere in the last year has not been so good, so we can't give you a 10 for question 2. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NIKOLAS - 09 July 2025

" As noted in box 3 this is based on Auto Europe settling this upsetting issue. My contract was for 35 days as the Auto Europe document. "

" Unfortunately having completed a wonderful experience driving around the USA & Canada, Alamo have ignored the Rental contract I have and charged me an extra 5 days. They repeatedly say that "we only do maximum of 30 days rental"! I have advised Auto Europe of the matter and hope this will be resolved immediately. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by HARPREET - 08 July 2025

" The instructions were contradictory about where to go and what time, the car wasn't the one I ordered and previously been in a front end accident "

" The car had been previously through an accident, it was clearly not the car I ordered "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VANCOUVER, CA - Reviewed by PAUL - 07 July 2025

" Made a change not to get the hard sell on additional insurance. "

" Only issue was charging me 0.91CAD$ on the final invoice emailed to me when I returned the car. It does not state what the charge is for. Makes no sense "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by EVELYN ANNE - 01 July 2025

" Efficient booking. No problems with transference of information to the rental company. "

" This experience was good. Last year we had an experience that was less than satisfactory in sorting out a problem with the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by NEIL - 01 July 2025

" Auto Europe were easy to book through and offered a competitive price "

" We arrived to pick the car up 20 minutes early. It took nearly 2 hours for our car to arrive. There was no sense of urgency from staff, very little communication and our extra driver was not added to the policy. We missed our tour bus that we had booked due to the delay. Awful experience "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

CALGARY, CA - Reviewed by CHARLES - 01 July 2025

" Nil "

" First car had smoke coming from engine on second day of hire together with electrical burning smell. Left stranded for an hour and a half late at night in an area which we didn't know and took uber back to airport rental desk. Despite having an incident report and being advised by ERS that they would give us a replacement car the desk were unsympathetic and refused to give us one as we hadn't returned the original. Manager subsequently checked incident number and provided replacement. Secon car had a number of faults including a driver side rear door which would not open from the outside on an intermittent basis "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 3

VANCOUVER, CA - Reviewed by JOSEPH - 30 June 2025

" Great prices, and easy to use. "

" Generally, a very good experience. Collection and drop-off went well. Thee was the usual sales pitch to upgrade the car at the counter, but this the member of staff didn't push us to do so. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by CATHERINE - 29 June 2025

" Excellent "

" Gentleman on the counter at Calgary airport was particularly friendly and helpful, very much appreciated after a long haul flight "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by KEVIN - 27 June 2025

" Great from start to finish "

" Great from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by PETER - 26 June 2025

" Provided good value. "

" Friendly and efficient staff. Quick service at check in with no waiting. Car presented in excellent condition. Whole process very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by GRAHAM - 26 June 2025

" As above "

" All went very smoothly with no problems or holdups. Will definitely use autoeurope on our next trip to Halifax "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by ALEX - 26 June 2025

" Booking on Auto Europe was very easy particularly when we needed to make a change to our booking. "

" We paid in advance for the extra damage cover to ensure when we collected the car it would be a simple exercise with no additionals. Unfortunately when we arrived we were told that our cover didn't cover windscreen and tyres, this was an extra. We were also advised that breakdown cover was not included in our cover - this was incredibly disappointing as it was a significant extra. We wont be using Thrifty again for these reasons. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HALIFAX, CA - Reviewed by IAIN - 25 June 2025

" Overall, I would recommend Avis having rented cars from a variety of different companies in the past. "

" Efficient, friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by GLYN - 24 June 2025

" This was my first experience of both Avis and autoeurope and having had mixed experiences with other firms and booking agents, I was alert to the problems that could arise. What a delight that this booking was just about as good as it gets. My only frustration was the Avis IT system offering to pre register my details. This did not work as it did not identify the deal that I had booked, asking me if I wanted a second driver( prebooked) and if I wanted GPS for 2 days? This on a 10 day hire period. However there was little delay on the desk in Halifax ns. "

" Good service, no hold up at Halifax ns , no up selling attempted car upgrade at no extra - I didn't need it but thanks- car clean in good condition not showing its 50+ kilometres shown on the dash. Return took a couple of minutes with no questions raised about damage, there was none but the dead insect montage on the front end could have hidden a lot! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by DOUGLAS - 24 June 2025

" The ability to cancel and rebook saved me a lot of money. "

" Very good collection and return experience. Got the vehicle I expected, but it wasn't without issues. Not the cleanest interior and had quite a few dings etc on bodywork. More concerning was significant brake judder indicating worn brake disks. I reported this on collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by MARGARET ANNE - 23 June 2025

" . "

" so easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VICTORIA, CA - Reviewed by JULIE - 19 June 2025

" Great "

" Great service from the guy at the collection office in downtown Victoria "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ROB - 18 June 2025

" Great choice of cars too "

" Super efficient and easy at both pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by HELEN - 17 June 2025

" easy clear booking "

" smooth service, excellent car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NICHOLAS - 17 June 2025

" Easy to use. "

" Counter was slow to pick up. Only 2 staff. But the quality of the car made up for it. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by BEN - 16 June 2025

" For our honeymoon, we booked 10 days in Vancouver and 6 days in Calgary. In Vancouver, we booked a budget vehicle that turned out to be a Toyota Camry Hybrid. In Calgary, we wanted to treat ourselves to something a bit special, so we paid double the price of our 10 day budget option for what we expected to be a muscle car. Only to be offered what we had just had, but for double the price. Unacceptable. "

" Avis told me the car they were giving us was a Toyotay Camry Hybrid, when we booked a Dodge Charger 'or similar'. A Camry is in no way similar to a Charger. One is a hybrid, family friendly sedan, the other is a muscle car. It is delusional and false advertising to put these cars in the same bracket, especially when it was advertised on your page as Dodge Charger. The Avis manager eventually offered us a Ford Bronco, which was OK but really disappointing not to get the muscle car experience we hoped for. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by ANDREW - 14 June 2025

" No issues everything was straight forward, a bit of a wait when we got to pick the car up as was busy but nothing major "

" All fine. Only slight issue was they had no record of the request for the car seat, but it didn't cause any issues as they had them available "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by TIMOTHY - 14 June 2025

" All good "

" Provide all information required. Bay Centre, in the heart of downtown Toronto, is a very difficult pickup place. I have used both Avis and Hertz from this same location and they were rubbish. Even though this car was actually from the Avis garage. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VANCOUVER, CA - Reviewed by VICTORIA - 10 June 2025

" Easy to book, good price for one way rental "

" Very long wait to pick up at Avis counter but car itself was v good. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by KAREN - 04 June 2025

" I don't tend to recommend unless asked. "

" I don't tend to recommend unless asked. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by TREVOR - 04 June 2025

" See above "

" After a long flight I felt that I was pushed into an upgrade that was not necessary, plus all additional costs involved in the process were not identified by the agent. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by SIMON - 04 June 2025

" Always use Auto Europe. Free cancellation/rebook best for me "

" Tyre developed an issue. A big delay in response from Avis "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VANCOUVER, CA - Reviewed by COLIN - 29 May 2025

" Very surprised I needed to spend more money on breakdown assistance and excess coverage. "

" Additional cover required for breakdown and excess. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by JOHN - 28 May 2025

" Good price. Helped with Avis for agreement to use ferries in a very efficient manner "

" Staff were very efficient and provided good advice that saved money with fuel as drop off province fuel was around 40% more than pick up fuel, ensured it didn't cost an additional days rental as we collected earlier than planned, and provided helpful advice at pick up and drop off. Car interior had a few leftovers from previous hires (paperwork and water bottle) but was generally clean. Did not pay for sat nav but one was standard fit in intermediate SUV supplied "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VANCOUVER, CA - Reviewed by NICOLA - 27 May 2025

" Booking with Auto Europe was fine. Good rate and we were happy with the experience overall. Would have liked to have been able to contact someone for questions "

" Firstly, I was unable to complete the pre check in as the webform wouldn't send despite trying 4 times, It was asking for payment for the additional driver, despite the policy saying the additional driver was free of charge. Collection at Avis in Downtown Vancouver was not a good experience. The store manager was not helpful, and pretty rude. She insisted vehemently that there was a deposit to pay of $750, despite my paperwork stating $450. In fact, the machine took $100. The car, when we collected it had a Service Maintenance Warning come on screen, we rejected this car, despite the manager informing us that this was wrong and it still had 5,000km left. This was an inappropriate response. We were not prepared to take this risk. In addition the car was filthy! The car we finally took was great, also not clean, but did the job well. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by JAY - 18 May 2025

" If Auto Europe can refund me the additional amount I was charged I would happily recommend them to someone else. "

" Very unhelpful member of staff at Avis, Pearson Airport, Toronto. I had purchased the package through Auto Europe with an additional driver included but the Avis member of staff would not accept this and charged me $74.35 or he would not release the car. Additional charges were also added to the bill without explanation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by EAMON - 13 May 2025

" Hassle free and easy. "

" Car provided had a pre-existing chip on windscreen which slowly developed into a crack. Luckily, the windscreen held until I returned the car. There was no argument over responsibility as the chip had been noted in the original documentation I received. But probably the car should not have been issued until the screen had been replaced. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VANCOUVER, CA - Reviewed by IAN - 10 May 2025

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HALIFAX, CA - Reviewed by PHILIPPE - 02 May 2025

" I've been using AutoEurope for twenty years. I've always been satisfied with. "

" There was only one guy at the counter but he was fast and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by MICHAEL - 29 April 2025

" great holiday but the car experience tempered that smoewhat. "

" Rep upsold me for another £300 suggesting the Kia Sportage was not big enough for 2 adults 2 kids and 4 medium cases despite web site suggesting it was suitable, also no Sat Nav on the Kia. Upsold to an almost brand new American thing. after getting ready to drive off we couldnt work the sat nav - nor could the Hertz Rep. it needed a car log in likely a google account to operate. so he swapped us to a much older Ford that rattled. Stopping for lunch 2hrs later we find a bulging side wall on the tire we didnt spot at the depot also can be seen in out condition photos we took. Then lost a full day of holiday trying to get it fixed. Luckily Hertz reimbursed us all but $17 of the $524 cost we had to pay for - but still lost a days holiday. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

CALGARY, CA - Reviewed by ANDRZEJ - 29 April 2025

" Excellent speedy response and welcoming staff "

" Fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by CHRISTOPHER5 - 19 April 2025

" Never ever get the car I have chosen. It ends up being whatever they have. "

" Turned up at 10am and was told they were lucky to have a car for me, if I'd been 10 mins later then they would not have one. Can't believe how they can do that when it was booked and paid for. Also I never get the car I have picked. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by MICHAEL - 18 April 2025

" None "

" Counter Staff, always tiring to sell you something you don't want, charged and extra $500 dollars for winter tyres "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

HALIFAX, CA - Reviewed by JOHN - 10 April 2025

" Pick up and drop off were so easy. Car was first rate. "

" Straightforward and hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by ALAN - 09 April 2025

" Staff was very friendly. "

" Staff was very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by CHRISTOPHER - 01 April 2025

" We have visited Canada a number of times to ski, hiring a car and travelling between ski areas. We have always looked for deals with Winter Tyres included rather than the minimum requirement in much of Canada of M&S level. Winter tyres are more than M&S. In all instances of hire to date the promised Winter Tyres booked have been supplied. In the UK, we purchased carhire for Canada with Auto Europe in July 2024 for a 35 day rental). Previous experience with Auto Europe has been good but sadly not this time. In July 2024 we opted for the product advertised by Auto Europe specifically as there was an offer banner claiming that Winter Tires were included. We checked that this was on the voucher when we booked. This level of tyres were important to us for safety reasons. . Our voucher clearly states 'Your rental includes: .........Winter Tire Fee for rentals commencing Dec.15th – Mar 15th.' {note different dates than the M&S minimum required for much of Canada until 30 April}. At Calgary airport we pointed out that we had paid for Winter Tyres as per our voucher and there was no denial of what the voucher said but instead it was said 'it's all Auto Europe fault' ....'we never provide Winter Tyres on a prepaid'. . . What has amazed us is that any complaint to either Auto Europe or Dollar for over half our trip got the response that we should complain once the rental was over. We didn't want to complain we wanted winter tyres on the car. We tried to reason with Auto Europe several times to no avail and we received many unhelpful messages from them.. We wasted an age trying to get action so we could get a car with Winter Tyres to allow us to do our planned trip. To us this seems absurd as we have a car for 35 days that is not of the safety level booked relevant to the local road conditions, yet no action was taken. We expected action. over half way through our trip Auto Europe suddenly sent a message saying it was their mistake. . We are still awaiting recompense that addresses the error sufficiently. This seems a case of unfair trading practices,. We are very surprised that there is no intention to address this during our 5 week rental leaving us with a vehicle that is not as contractually agreed. our rental has turned out with the failure to supply the very feature advertised that persuaded us to purchase the particular car rental product. "

" When we arrived at Calgary airport the Dollar service desk seemed to have missed out on the service element. There was an issue with winter tyres as below but there was no effort to sort this. It was Auto Europe error but we did not know this until more than half way through our rental. I would have expected Dollar to try and help sort out the problem. There was no getting further in discussion no matter how we tried and we then heard the service desk worker beside us tell another customer that they had no cars with Winter tyres available It does seem that the Calgary Airport Dollar office had very limited cars available. We were given a car that has chips in its windscreen and after only a few Miles showed an oil warning light – there was little oil so it seems it was not checked (and we suspect needed a service). We added oil but expected the cost to be reimbursed - it has not been even though requested. We did try to ring the Calgary airport office to report the oil light but to no avail so we bought the oil. We asked at Calgary airport what we should do if the chips in the windscreen turned to cracks and did not get the courtesy of a reply. As there was a long queue waiting we had no option but to proceed with the car we now have. It seems that the car given to us had not been prepared for a 35 day hire. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 4

VANCOUVER, CA - Reviewed by JEREMY - 23 March 2025

" Very efficient as usual "

" The final invoice is CAD 111.72 too high and I will send a separate complaint "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by DAVID - 23 March 2025

" Very pleased "

" Excellent prompt service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by JOHN - 22 March 2025

" Easy booking process "

" We ordered and paid for winter tyres through auto Europe. Wd then had to pay Herz a further $CAD 3039 to have the tres fitted. We have disputed that and raised the issue with Auto Europe. We now await a response from you please. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JAMES - 15 March 2025

" We were given an upgrade for free. "

" Unfortunately the car was not immediately ready because our flight arrived early. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by ALAN - 13 March 2025

" All so easy and the car was great "

" All so easy and the car was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by TOM - 13 March 2025

" The free tank of fuel, free snow tyres, free extra 2 drivers was not clearly communicated to the rental company. That lead to some very stressful and expensive conversations with AutoEurope to resolve. You really need to sort that out. "

" fine "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GRAHAM - 10 March 2025

" Very good. Will definitely use auto europe again. "

" First car had a problem with frozen wipers but they replaced it immediately. Good service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by ROBERT - 08 March 2025

" as above "

" I had to wait 1 1/2 hours for car to be available "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GREG - 26 February 2025

" Auto Europe seem to always meet my expectations. I hate hire car companies as they seem to becoming more mercenary with damage (that is non-existent). I have never encountered this when booking via Auto Europe. Will always be my first choice "

" I was disappointed to be unable to book winter tyres on the booking. I even tried the direct website. This led to me upgrading to a 4x4 which was costly. Car was great though "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by MICAH - 26 February 2025

" All good; 4th time booking in Canada from UK with good experience "

" All fine. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by KAY - 25 February 2025

" Second time using Auto Europe would highly recommend and use again "

" Quick and easy rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by ANDREW - 22 February 2025

" To my surprise, the price quoted for the original contract that I booked months before my trip turned out to be significantly more expensive than the price being quoted for the same terms just days before the hire. I ended up having to cancel the first booking and then rebook for a better price. "

" Desk at Vancouver was pretty straightforward. I had ordered a compact SUV. First car given wasn't particularly clean and upon checking the vehicle, the front windscreen washers were inoperative (the rear washers were fine). The guy dealing attempted to fill up the washer bottle, but it was clear to me that there was a blockage problem with the washer jets (which is not tenable). I told him I would not be taking the vehicle in this condition and he then offered to swap to another vehicle, which was newer and in much better condition. The vehicle return process at Vancouver Airport was simple and efficient, with friendly and helpful staff. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by SIMON - 12 February 2025

" We booked fully inclusive package this differed with the package we were presented with and had to purchase extra security for peace of mind "

" Avis employees were excellent and efficient. There seems to be a discrepancy between what we booked with Auto Europe and Avis package not as exclusive as we were led to have believe we had booked "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by STEVE - 21 January 2025

" As above "

" I had specifically rented a vehicle that according to your details included winter tyres but at the Hertz desk I was very rudely and aggressively treated and told that the only option was to pat extra for winter tyres. I have complained to Hertz directly but received an unsatisfactory response. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by WAYNE - 08 January 2025

" As above "

" We were late arriving but the guy on the counter helped us get our car quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JEHANGIR - 06 January 2025

" Good "

" According to the Hertz website, a Hertz Gold Plus member is allowed to add a second driver free if they are your spouse regardless if you booked directly on Hertz.ca or via a third partly like AutoEurope. The manager at Hertz refused to allow us to add the second driver for free, and kept insisting that we cancel the reservation with AutoEurope and rebook with them which is not something we wanted to do. As AutoEurope, I highly recommend you speak to Hertz as effectively they are asking customers to cancel their reservations and rebook with them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

OTTAWA, CA - Reviewed by NICHOLAS - 04 January 2025

" The vehicle had 'All Season' tyres fitted. These are not the same as the 'Winter' tyres advertised on your rental confirmation. This is misleading. If you say that 'Winter' tyres are included then that is what I expect to be fitted. 'All season' tyres do not perform as well as 'Winter' tyres in winter conditions. Please amend your information. Sadly, I no longer trust the accuracy of your website. "

" Alamo rental was excellent but please see my comments in section 5 below regarding tyre fitment. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VANCOUVER, CA - Reviewed by LLOYD - 03 January 2025

" Use Autoeurope 3/4 times a year and as stated in previous comment efficient and easy to deal with "

" Always look to use Alamo when in the States or Canada, never no issues in pick up or dropping off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by VALERIE - 02 January 2025

" Auto Europe offers quality car rentals and provides great value for money. "

" Easy access at Toronto airport - easy to get in and out. Very efficient collection and even quicker return. Good, reliable car. No issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by CHRISTOPHER - 01 January 2025

" None "

" Pick up took more than 1 hour even after checking in online. Then was charged for an additional driver even though this was included in the price already paid. Car was not full of fuel, damage was missing from the log and windscreen fluid was low. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 3

TORONTO, CA - Reviewed by ROB - 30 December 2024

" Did not get the car ordered, paid for a deal with winter tires and 7 seater luxury SUV, on pick up i was provided neither of these. Did not get what i was paid for. Will not use autoeurope or alamo again. "

" Did not get the car ordered, paid for a deal with winter tires and 7 seater luxury SUV, on pick up i was provided neither of these. Did not get what i was paid for. Will not use autoeurope or alamo again. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by ANTHONY - 29 November 2024

" Excellent "

" It was fast and speedy service with very friendly staff. The drop off was the quickest and easiest that I have ever done. Also due to traffic problems in Toronto I was unable to fill the car up before I returned it and they only charged me what I would have paid to fill it up myself. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by DAVID - 23 November 2024

" all ok, Nissan Kicks horrible car though! "

" no probs, no queue so quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by ROXANNE - 07 November 2024

" Please reply to my complaint sent yesterday (claim started last week but was asked for the booking to complete in order to claim "

" I have nothing to say about Hertz but plenty of complaints about Auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by GRAHAM - 07 November 2024

" Everything from booking, pick up and drop off was easy "

" Very easy drop off and pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JONATHAN - 06 November 2024

" At no point did I feel like the attendants were upselling or trying to find marks on the vehicle like you get with other companies. Will book with Hertz again for certain. "

" Super impressed by the service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by DAVID - 05 November 2024

" Very high drop off fee. Highly unnecessary "

" Unfortunately I was charged a very large drop off fee. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by DAVID - 05 November 2024

" Auto Europe website worked well "

" Extra charge at end that didn't understand and receipt in French , couldn't check in online as link didn't work so had to wait "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by STUART - 30 October 2024

" Worth checking rates after booking, cancelled and rebooked three times and saved 50% "

" Fast and efficient on pickup and dropoff, good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SUSHILA - 29 October 2024

" Poor. Please see comments on Autoeurope "contact us" form please. "

" Hertz need to be aware that whilst booking via Hertz was satisfactory, our overall experience was poor. The car itself, when we finally received it, was satisfactory. To avoid duplication regarding our experience, please see comments made on the "contact us" form via Autoeurope. For transparency, I sincerely hope they share the information. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CALGARY, CA - Reviewed by SEVERINE - 27 October 2024

" Good communication throughout. Easy process - no problem. "

" Easy pick up and return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RICHMOND HILL, CA - Reviewed by MARION - 27 October 2024

" I would use Avis again and recommend it to a friend. "

" All excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by SHIRLEY - 25 October 2024

" Thankful for friendly and no questions asked service. Safety first. "

" Was allocated a car and as we drove away noted an emergency light on the dash. Returned to rental office immediately. One tire had significantly low pressure. This car was taken out of service and was replaced without question. Excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by SHIRLEY - 25 October 2024

" Based on friendly service would definitely recommend. "

" Professional efficiency throughout rental process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DEREK - 24 October 2024

" Whilst booking with auto- Europe is fairly straightforward this is the second time I have been given a smaller car than I ordered with rental firms in overseas countries. "

" This booking was for a Toyoto Rav4 or similar. The vehicle I was given was A Jeep Renegade. This vehicle has a very small boot/trunk compared to the Rav4. It seems to me that when vehicles are booked through a 3rd party the customer is always stitched up with the vehicle they are given. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 4

TORONTO, CA - Reviewed by COLIN - 22 October 2024

" All my hire requirements (10+ vehicles per year) are conducted through Auto Europe, never experienced any issues. "

" Second time I've hired from Avis at Pearson International Toronto and experienced the same long wait time at reception as I did the first time. Not enough counter staff to deal with customers. Poor lighting at vehicle collection point so check carefully for damage and report before leaving. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MONTREAL, CA - Reviewed by MICHELE LINDA - 22 October 2024

" not really happy at all "

" very slow at airport waited 2 hours for a car, only 2 staff on counter very poor service there, not shown to car had to find it myself as a lady on my own never done anything like this before was disappointed i was not shown the car "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by JOHN PAUL - 21 October 2024

" Short wait on pickup. Car was average. Dropoff was super-efficient. "

" Rental experience was good. Car had seen better days, but was reliable and ran OK "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CALGARY, CA - Reviewed by WESLEY - 20 October 2024

" The car was great and very good for the Canadian environment "

" We're told the extra insurance was 32 dollars. What we were not told is that it was 32 dollars per day. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PAMELA - 14 October 2024

" . "

" The car was a disgrace! Mechanical it seemed fine, the paint work was absolutely full of marks and the seats had stains all over them!! Never would have expected a car like that from Hertz, I'm sure they gave me an employees car! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MONTREAL, CA - Reviewed by ADRIAN - 10 October 2024

" Only negative was relative charge for second driver (spouse) at Can$10 per day This (additional spouse driver) should be included at no cost in overall rental by autoeurope. "

" Good service overall, quality car.Smooth pick up and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GRAHAM - 10 October 2024

" Affordable, easy and efficient "

" The booking was easy to make and the collection arrangements were clear. The Avis staff wanted to upgrade us but then charge extra for a SatNav when we had already booked and paid for a car with one installed. Once we got over that little hurdle, everything was fine. The extra costs were clearly explained. It was a great vehicle, easy to drive. I was sorry to give it back! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by ROBERT PAUL - 08 October 2024

" Given that it was literally the cheapest quote by about 25% everything went very well. I think the value of the quote was something to do with the car having 26,000 kms on the clock and a few minor scratches on it. Having said that, it went very well for the 3700 kms that we covered in 15 days of travelling. No mechanical issues or warning lights at all during our time with it. "

" Best and quickest pick up I can remember from any international destination. With the efficiency of Vancouver airport and quick passport and emigration staff checks, together with quick processing of Avis staff at the desk ( there was only one person in front of me and pick up was literally at the exit door of arrivals) I think I was driving away from the airport literally about 90 minutes after our aircraft touched down. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HALIFAX, CA - Reviewed by RANDALL - 08 October 2024

" Very good. "

" Smooth and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by PHILIP - 08 October 2024

" Unlikely ever to use Herz again "

" No car available at our pick up time Staff were unhelpful and rude "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by IAN - 06 October 2024

" Great prices with autoeurope, will definitely use again "

" Excellent until had email saying I took car back late, which I didn't, charged $61 but nothing on my credit card yet!!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NICHOLAS - 04 October 2024

" Great "

" Everything as expected with no surprises "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by SANDY - 03 October 2024

" Car was dirty, the pull out for cups in rear seat was full of sticky substance and was unable to use "

" The full on upselling was disappointing. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

HALIFAX, CA - Reviewed by SHARON - 03 October 2024

" Excellent, will use again "

" Great service and well maintained vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JOHN - 02 October 2024

" Easy pick up/ drop off and completion of paperwork "

" Vehicle could have been cleaner inside "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by NATHAN-JON - 01 October 2024

" Overpaid, poor car selection for price, not checked, filthy car "

" Was never going to get the car advertised and company have very little models, equivalent was not equivalent, not checked, various damage not reported, very poor experience "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MONTREAL, CA - Reviewed by MALLORY - 01 October 2024

" As no. 3 "

" Very easy to collect the car and drop-off. Excellent standard of vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by EDWARD - 01 October 2024

" Loved the car and the service "

" Excellent customer service. Very happy with alternative offer of upgraded car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DARTMOUTH, CA - Reviewed by WILLIAM - 29 September 2024

" I have used Auto Europe before, many years ago, and will do so again if I need to hire a vehicle. Their service was exemplary and I have no hesitation in recommending them. They are also very, very competitive on price. I checked a number of other price comparison sites and booking sites and even tried Avis directly in Canada but Auto Europe were by far the best and offered the most comprehensive additional benefits (spouse to drive for free, for example). "

" They were extremely helpful as I was unable to pick up the car on the day I had intended until the following day. Although they were unable to hold onto that cat (limitations on storage space?) another was ordered in from another location (Halifax airport). I had to wait a short while, 20 minutes or so, but when it arrived their pre-delivery checks spotted a dangerous flaw in one of the tyres. They offered me an alternative immediately. It must have been upgraded because that one had immense acceleration - which they warned me about. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by THOMAS - 28 September 2024

" Great value "

" Really efficient service and very happy with the car. However we were double charged for an additional driver - it was included in the upfront cost and then Avis charged this again when we returned the vehicle. We are still trying to get back the extra charge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by LESLIE - 28 September 2024

" Generally OK apart from the pickup delay. "

" I had to wait an hour for the car. They wanted me to take a Ford Explorer but I didn't want to take it because it was too big. They gave me a Nissan Rogue which was OK, but was an electronic laden gizmo car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by CLAIR - 28 September 2024

" Excellent, highly recommended "

" The service i received was excellent from the desk lady to receiving the car to drop off at the end! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by GRZEGORZ - 26 September 2024

" Simple , easy , good value for money "

" No issues at all, pretty straight forward, best price around "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by STEPHEN - 26 September 2024

" Bad experience with Dollar. I think we are due compensation for having a much smaller car. "

" It took 30 mins to pick up the car and it was not what we booked. We booked a Toyota Camray and were offered a Ford Ecosport, a much smaller car. We took it because we had already waited 30 mins just to get to the desk. The number plate was loose and rattled throughout, there wasn't enough space in the trunk for our luggage so 2 bags had to go on the back seat and it was underpowered. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

HALIFAX, CA - Reviewed by RICHARD - 25 September 2024

" Staff very helpful & the process was straightforward "

" Simple procedure "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ANDREW - 25 September 2024

" AE Europe very efficient as usual, just let down by Hertz at Calgary Airport "

" Pick up of the vehicle from Calgary Airport was very poor, long queues and only one or two counter staff. We deliberately booked with a Big International car hire company expecting a swifter efficient process, but instead we got something similiar to "Goldstar" in Mallorca Airport ( I did it once but never again). Having said that there appeared to be no quibble nabout minor scratches and scuffs upon pick-up and no forensic inspection on drop off at Vancouver. Prices seemed very high at a cost of £1,570 for 14 days for a so-called Mini Van. The costs included a one way charge for Calgary to Vancouver, but in fact the car originated from Vancouver and I was really just returning it ! The vehicle itself was perfect for our needs as with the 3rd row of seats folded it provided good seating for 4 and took a LOT of luggage. we could not have managed with an ordinary large car. No problems with the car itself, which had done 76,000 kms on pick-up, and we drove it a further 3,000Kms in 2 weeks. No GPS, but I had downloaded maps on to my phone and used a mapping and GPS system which didnt rely on an internet and therefore data connection. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTREAL, CA - Reviewed by JOSHUA - 20 September 2024

" Auto Europe has been fine, Avis are nothing more than scam artists "

" On pick up of the car, they didn't have the car we booked available. Then the car they offered us didn't have GPS as requested. As it was 10 at night and didn't have the effort to fight it out with professional scammers, we chose a different car at at cost of $18cad per day plus tax. Only to find later when I got to our accommodation for the night that what they charged us was not the agreed amount and is actually near $100 more! Looking over the invoice there was nothing to say what this extra charge was, so phoned the following morning and they agreed I had been overcharged as per case ref 67268625 and was told this would be rectified on handing back the car. Ever since then, I have emailed and chased multiple times but they won't respond to me. I have since received 2 further charges on my credit card from them, one I assume is for tolls as agreed, bit again they won't tell me what they are. If you can assist in any way to help recover what I can only take at this time is my stolen money, you assistance would be appreciated. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by DHARMENDRA - 19 September 2024

" Fantastic "

" Great staff, car and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by SIMON - 19 September 2024

" Everything was fine except for the fisa o at Vancouver Airport. "

" We had to wait 45 minutes for the car. The agent first said it was being washed (!), and then claimed that this kind of wait was standard in North America. I have never, ever had to wait for a rental car in many years of travel in the US. An apology would have been the appropriate response, but none came. Other customers were also waiting, one for an hour. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by DAVID - 19 September 2024

" A very positive experience "

" A very positive experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by CHRISTOPHER - 18 September 2024

" A lovely car to drive and very easy pick up and return procedures "

" Very professional and helpful service. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VANCOUVER, CA - Reviewed by SERVIE - 17 September 2024

" Very efficient rental overall "

" Initially I was surprized to see an additional charge for the navigation device, but for a small fee I was given an upgrade with the navigation system integrated in the car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by CHRISTOPHER - 13 September 2024

" Overall experience was good. "

" The GMC Terrain hire car was OK but it vibrated once you exceeded 90km/h speeds which was irritating on long journeys. It had poor acceleration and wasn't particularly economic on fuel. It was comfortable though. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

OTTAWA, CA - Reviewed by JEAN - 13 September 2024

" Perfect. We use Auto europe for our trips to Canada every year. They offer outstanding service at a competitive price. "

" Quick efficient check in on arrival from our long haul flight. Staff were polite and informative. Drop off couldn't have been any easier. The car was great for our needs had all required features.p "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ISRAEL - 12 September 2024

" Very easy to deal with "

" Only problem I had couldn't find the petrol station before returning "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by RICHARD - 12 September 2024

" Because what I said above we reported this to staff they were not interested about what happened. "

" When we picked up the car after 5 mins the GPS we hired stopped working the charging ports in the car did not work also no USB worked to charge my phone. We tried going back to the airport but got lost. With 12 KM away from the airport we had no GPS and phone to get to our accommodation. We sat at the side of the road feeling useless a guy pulled up behind us and drew us a map to our accommodation. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MONTREAL, CA - Reviewed by PHILIP - 12 September 2024

" By communicating with Autoeurope the tyre maintenance charge was repaid to me. Thanks! "

" Avis Montreal insisted on adding tyre maintenance charge, even though it was clearly stated on the voucher that this would not be due. Argument ensued and Avis refused to provide car unless I signed my agreement to this erroneous tyre charge. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

CALGARY, CA - Reviewed by JAMES - 10 September 2024

" Auto Europe were superb, was a little wary of AVIS as they didn't highlight any issues with the car. "

" Paperwork was already done on collection and stated no issues with the car. Car was in a dark area and very dusty. Once it rained the next day numerous scratches were revealed. Wasn't however a problem on return, but was a major concern. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VANCOUVER, CA - Reviewed by DEREK - 08 September 2024

" Clear website "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ST. JOHNS NF, CA - Reviewed by MORRIS - 07 September 2024

" Easy process. "

" Good quality service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by STEVEN - 06 September 2024

" In this day and age most cars should now come with built in satnav. Its a safety thing as much as anything else. "

" Good counter staff. Upfront about excess charge. Good value. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

WINNIPEG, CA - Reviewed by TIMOTHY - 06 September 2024

" No discount for having the car a day less "

" Our flight was delayed and we got in half hour after the desk closed, no way of getting the car, had to return in the morning to collect, no discount as car was on a shorter hire time and was not our fault, all the other car hire places remains open for late flights, we also found online that the desk would stay open for 2 hours of flights are delayed but not true. Tried phoning out of hours number to inform we would be late but no answer at all. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTREAL, CA - Reviewed by DAVID - 05 September 2024

" terrible "

" disnt get car when arrived after a whole day with small kids and exhausted had to pay for lots of taxis "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by IAN - 03 September 2024

" One of the best experiences of car rental I have had. "

" I had one of the best experiences, ( I have done a lot of car rentals) better than my expectations. I had no one trying to up sell me insurance and no issues on hand back with anything. Wendy the lady at pick up was humorous, customer focussed and a pleasure to deal with. Herz should look after her! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by STUART - 01 September 2024

" Easy to deal with "

" No upsell pressure "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by NICHOLAS - 01 September 2024

" The additional charges from Avis are frustrating and to date the way they have handled my dispute has not been satisfactory - this is not Auto Europe's fault though "

" I am currently in dispute with Avis about additional charges associated with this rental. They have charged a $200 one way fee (even though my voucher says this was included in the rate), an additional day charge of $192.62 despite the vehicle been dropped off at the agreed time, and another $75 optional fee which is unclear what it relates to as the LDW was included and I rejected all other insurances. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by VALERIE - 31 August 2024

" Great Car and price. Avis provided very poor service at airport collection. "

" Terrible collection of the car at Montreal airport. Three hour wait. Never again will we use Avis at Montreal. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by GREGORY - 30 August 2024

" I first contacted Auto-Europe about wanting to change the drop-off location and they were unable to assist. The representative put me through to Thrifty, but it wasn't Thrifty Canada, so I had to speak to someone else. The first Auto Europe representative I spoke to was helpful when my flight out to Montreal was delayed. "

" I wanted to change my drop-off location from Toronto Pearson Airport to Billy Bishop Airport (also Toronto). I spent 45 minutes on the phone talking to representatives who told me it would be possible, and there would be no charge, only to be told that the computer systems would not allow the change. Consequently I had to waste 2 hours the next day taking the car to Pearson for drop off. It was extremely frustrating. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DARTMOUTH, CA - Reviewed by ANDREW - 29 August 2024

" Very efficient service "

" No problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by JOHN - 29 August 2024

" Good. "

" Prompt and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ANDREW - 29 August 2024

" Very easy to use and reliable. "

" Excellent - very helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by HELENA - 29 August 2024

" The rental was through local Vancouver Avis, so the process was still relatively painful. The car was much smaller than promised with really poor condition. "

" Felt the selection and the condition of the car was pretty poor "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

TORONTO, CA - Reviewed by SIMON - 28 August 2024

" Good price and free extra driver means I would consider again. "

" Failed to advise overseas client of how to manage or avoid use of notorious 407 toll road, whose website is impossible for a tourist visitor to understand . Now awaiting Avis handling charges and penalty for using this route without having been warned of what is locally a very well-known and controversial road. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HALIFAX, CA - Reviewed by GREGORY - 28 August 2024

" Easy booking process and reasonable prices "

" Avis Halifax Airport did not have a vehicle available on pick-up and I had to wait while they found one despite the fact that I had done all the pre-check information 24 hours before as requested. The vehicle they eventually gave me was not cleaned properly but since they had a shortage I let that pass. However, on driving the vehicle for a while a number of warning indicators activated saying the ca needed a service, the front sensor didn't work and that the oil needed to be changed. When I called Avis at Halifax Airport there was no answer and the call cut off despite multiple attempts. I spoke to numerous Avis national help desk operators as at least they answered but they were not very helpful, suggesting I return the car but were not able to guarantee a replacement would be available. and kept saying they could not call the Halifax airport operator to find out. One help desk operator suggested I call the emergency line but once again there was no answer. So much for an emergency umber! Overall, my experience with Avis was very poor and I will not choose them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VANCOUVER, CA - Reviewed by WILLIAM - 28 August 2024