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CARDIFF CAR HIRE REVIEWS
Car hire reviews in Cardiff
With its stunning architecture, pulsating night-life and magnificent castle situated right in the heart of town, Cardiff (Caerdydd in Welsh) has metamorphosed into a truly international city since becoming the country's capital in 1955. Once the busiest coal port in the world, the city today is a cultural powerhouse with a vast selection of first-rate tourist attractions. Once a Roman fort, Cardiff Castle later became a Norman stronghold and today's visitors can soak up more than two thousand years of history within its ancient walls and towers. Next stop is the National Museum, a top-quality art and natural history complex displaying everything from some of the world's most famous Impressionist paintings to the largest dinosaurs that ever roamed the planet. St Fagans National Museum of History housed in a castle on the edge of town offers a fascinating portrayal of the country's heritage with over 50 original buildings from different locations and historical periods relocated to its 100-acre estate. There's much more you can do with a car hire in Cardiff, such as head due north to Snowdonia National Park, which can be reached in about three hours. Other ideas for a memorable road-trip in Wales include a visit to the Brecon Beacons (including the Black Mountains) and a relxing drive up the country's spectacular west coast to Portmeirion where the 1960s cult television series The Prisoner was filmed.
Founded in 1954, Auto Europe is a well-established market-leading car rental company with over 65 years' experience in the industry. Besides offering our customers the chance to pick up their car hire in downtown Cardiff, we also have pick-up and drop-off points at Cardiff Airport and Cardiff Central Train Station in the heart of the city. Currently, we operate in 180 popular destinations worldwide and by working with all the world’s top local, national and international car hire suppliers, we are able to give our many clients the widest choice of vehicles at the lowest prices on the market. Find out what some of them had to say about their recent Auto Europe car rental experience in the city by reading the comments they posted in our car hire reviews in Cardiff section below.
AUTO EUROPE CARDIFF, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Cardiff:
CARDIFF, GB - Reviewed by WENDY - 16 June 2025
" Fantastic experience both with the car and the service! "
" Allen in Cardiff was a wonderful agent. He really helped me out! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by JEREMY - 27 May 2025
" I paid for 2 days but, I forced to agree to returned the car on Saturday. That would not have been a problem however, the office shut at 12pm on Saturdays and does not open on Sunday. I was told I would have to pay for the extra day because it was my fault for booking the hire car on a weekend. Overall the customer service was poor as nobody bothered to explain the charges. Insetad you are left to assume. "
" I paid for 2 days but, I forced to agree to returned the car on Saturday. That would not have been a problem however, the office shut at 12pm on Saturdays and does not open on Sunday. I was told I would have to pay for the extra day because it was my fault for booking the hire car on a weekend. Overall the customer service was poor as nobody bothered to explain the charges. Insetad you are left to assume. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CARDIFF, GB - Reviewed by RICHARD - 11 April 2025
" Fgh "
" Gjgg "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by ALEXANDER - 28 October 2024
" I have to make a clear distinction between auto.europe.com and Europcar. I reserved the car at auto.europe.com, the process was handled by Europcar. I am very satisfied with Europcar, especially with the very friendly, competent and helpful staff. Not with auto.europe.com or with their small print. Due to a flight change by the airline, I had to shorten my vacation by one day. I stated this directly to Europcar, but auto.europe.com expects an earlier adjustment of the contract, although the end and not the beginning of the relationship has changed. Regrettable, annoying, the opposite of goodwill. Zero stars "
" Very satisfied "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by ANDREW - 13 September 2024
" You - AutoEurope - gave me the wrong address for Enterprise. As a direct result I needed to walk for 20 minutes to the correct address during which time I was drenched in heavy rain. "
" Because you had given me the wrong address, I tried to contact Enterprise. They hung up on me without giving me the correct address. My taxi had to leave for another booking. On the day, Enterprise staff were mildly sympathetic. On drop off, I received a more fulsome apology, a promise to investigate why the phone call was ended and, two days later, a follow up call saying that Enterprise had contacted yourselves and requested a 20% refund (to pass on to me) because of the incorrect address. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ALI - 03 July 2024
" I have made two attempts to rent a car, but you do not accept the process via phone or website. "
" I haven't tried them "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CARDIFF, GB - Reviewed by DAVID - 03 November 2023
" It was very good experience in general we were treated very well and the car was in very good conditions "
" It was a very good experience I was confused because I received and email and they were asking me for my hpva. My license is from Spain and i thought it could be a problem, but it was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by KATHERINE - 12 December 2022
" Great. Easy to pick up and at drop-off. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by WING TUNG PETER - 29 October 2022
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by RUTH - 30 August 2022
" Top class. "
" All brilliant. Usual excellent service from Europcar. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by NEAL - 08 November 2021
" Great service "
" Excellent service,very quick pick up and drop off. Pleasant efficient knowledgeable staff. Overall 5 star experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by PAUL - 01 June 2021
" Clean car. Equivalent to what I booked online. "
" Very smooth pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by PABLO - 20 July 2020
" I rented a car from an your (auto Europe) website with Avis the past 15th July. I rented it from Cardiff Airport and I waited there for two hours after the office being closed and calling to a number several times. When someone finally picked up the phone, we were told that we shouldn't have been allowed to rent a car as they were closed and she said that she couldn't do anything for us "
" I didn't get a car. Avis was closed. Auto Europe take my money off. I not understand. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by DANIEL - 26 March 2020
" I am isolating on government instruction and asked if the car could be picked up. This was agreed but then I was given a charge of £66 without being told "
" I am isolating on government instruction and asked if the car could be picked up. This was agreed but then I was given a charge of £66 without being told "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by LONY - 24 January 2020
" well done very professional will gladly use again "
" best value compared to others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by PAUL - 16 January 2020
" Car was clean, drop off was quick and painless as it should be "
" It took over an hour to pick up the car even though I was the only customer.!! They wanted proof of address which I didn't have with me.! They should tell you this in the pick up instructions if that is required.! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by MARK - 15 January 2020
" No hidden extras "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by KAREN - 12 January 2020
" I have already recommended you to another person and they were very happy with thier experience with you too "
" I booked a vehicle through the website late in the night, got confirmation first thing the next morning, picked up car at appointed time and had a very good experience with the staff member ensuring that all my requests were met. One of the best rental experiences I have ever had. Thank you to you and your staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by BEAT - 07 January 2020
" Easy booking. Good price. But conditions of car were not ok. "
" When I got the car it was not cleaned at all, inside and outside. Inside there was still some garbage from the former customer. Also tank was not filled, only ca. 60%. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CARDIFF, GB - Reviewed by MICHAEL - 24 December 2019
" Very pleased with the service and the staff were brilliant "
" Very helpful and professional staff made my experiences very pleasurable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by DEAN - 02 December 2019
" Aaron was my car hire manager at the Cardiff Airport branch of AutoEurope ,what a great team ,made the experience actually quite enjoyable . "
" Aaron was very helpful at Cardiff airport branch and could not do enough to make the car hire any easier .what a great team effort all your staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by MATTHEW - 16 November 2019
" No better/worse than any other web site. I am looking to hire in Orlando in January, but there appears to be no loyalty scheme available, so I may just as well hire when I arrive "
" The car war dirty and low on fuel when I collected it, but the main problem was that the brakes were very noisy. I decided to add on a few extra days for my convenience, and during that period the brakes siezed. I arranged to swap the cars, but the desk was not particularly helpful, saying that I should continue to use it until the following day. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by MICHAEL - 04 November 2019
" As above. "
" Car was smaller than one expected, but the staff at Cardiff airport very good. Drop off point very good for departures. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by LUKE - 31 October 2019
" Worst car booking experience ever "
" I booked the car from Friday to Monday. Due to a long meeting Friday couldn't make it to pick up the car, telephoned and was told as long as I picked it up before midday Saturday all would be fine, turned up 10:30 Saturday and they had canceled the booking. I then had to pay an extortionate amount to hire a car for the weekend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by STEPHEN - 25 October 2019
" Very good airport. Cardiff airport should have more flights. RYANAIR: Please get more flights directed to Cardiff! "
" Very helpful staff. Hopefully I'll travel again in 2020 using Europcar as Ryanair are soon finishing their flights to Cardiff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by JULIAN - 25 October 2019
" I rely on auroeurope for rentals whenever in Europe "
" Car had a loud engine rattle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by TERENCE - 18 October 2019
" Autoeurope are great and have very competitive prices "
" Avis Cardiff are professional, friendly, helpful and efficient unlike Avis at Catania airport in Sicily who are criminals. Please stop dealing with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by RAYMOND - 01 October 2019
" Not the first time booking with National, and never regret it. This time, they even called me as soon as I booked to make sure they have everything so that I won't spend useless time filling forms, etc. Great Service all round. "
" Wonderful, hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by JOHN - 26 September 2019
" Very professional meeting and very speedy. The young man that dealt with us was very helpful. "
" Very professional meeting and very speedy. The young man that dealt with us was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by CHRISTOPHER - 18 September 2019
" Apart from 3 above, fine "
" The only problem I had was that the Avis rep told me I needed further insurance (despite having taken extra insurance with you) He said Avis did not recommendtaking extra insurance with you as theirs made things much simpler. I declined. This is an annoying and regular issue of counter staff constantly trying to sell insurance at pick-up. What is actually covered is OPAQUE! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by NAOMI - 16 September 2019
" No problems with the booking process. "
" My partner and I are extremely disappointed and upset by our experience with Europcar in Cardiff. The experience started well, we collected the car as planned on Monday the 2nd of Sept from the Cardiff branch, seemingly without a problem. The drop-off was agreed as 4pm the following Saturday. We queried whether there would be a problem if we were delayed by traffic and were assured by the lady serving us that this would not be a problem as we had paid for the whole day, so could drop off later if we wanted. We assumed this would involve a key drop box of some sort, however upon our slightly delayed return to Cardiff we found the building to be shut, with nobody in sight and no key drop box. We then called the Europcar emergency help line to seek advice and were told by the first person we spoke to that we could simply leave the keys in the glove box and walk away! When I questioned this, he hung up on me. When I called back, a more helpful gentleman suggested we change our drop off location to a branch which was still open. We decided to change the drop-off to Gatwick which resulted in: - Being charged £50 by Europcar for this privilege; - Extra petrol costs; - Wasted bus tickets which we were planning on using to get to Gatwick; - An overall extremely stressful and upsetting experience. Had we not been slightly delayed and turned up at 4pm, as agreed, I have little doubt that the building would have been shut anyway, as I tried calling the branch repeatedly from 3.30pm until 4pm without any response. The branch shuts at 4pm, so I suspect they had left early. How can you return a car at 4pm if the branch is shut at 4pm? The staff at Gatwick were excellent and very helpful and sympathetic, however the Cardiff branch were just a huge disappointment. In light of our disappointing and stressful experience, I respectfully request a full refund on this rental, including the extra £50 we were charged to change the drop-off location. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by DEBRA - 12 August 2019
" Nice car, staff happy and friendly "
" Great, fast service, checked in and drove away very easy. Nice cars, all different size cars to suit your need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by DAVID - 09 August 2019
" See No.3 + an excellent deal by auto europe. "
" Excellent service and attention to detail. Most impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ROSHAN - 14 July 2019
" Very good "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by FRANK - 03 July 2019
" Perfect price comparison and ease of booking and amendments when necessary. "
" Very close to the airport so an easy shuttle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by JAMIE - 26 June 2019
" The Auto Europe website is very user friendly and the search options were relevant and cost effective. I would definitely use Auto Europe again. "
" The Avis guy was extremely professional and friendly. All the paperwork was sorted out very quickly and the car was in excellent condition (the car was also upgraded). Return of the car (to a different staff member) was again handled with friendliness and professionalism. A really positive first time car hire in Cardiff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by RONALD - 10 June 2019
" Fine apart from long wait on pick up "
" Had to wait for 1 hour and 10 minutes on pick up of vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by DEREK - 08 May 2019
" Due to a mix up ,I had no car and no customer support from you. I was left high and dry. I will never use your service again. "
" After the trauma from being left at the airport at 10pm without transport , due to a mix up about timing and without any help from you,the manager of easirent help sort out the issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by HAYLEY - 25 April 2019
" Friendly, value for money service "
" Excellent staff and were extremely helpful. The j KT negative is that the car was only 1/4 tank full when picked up and asked to return the same. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by MARTIN - 06 April 2019
" staff very helpful and friendly "
" no problems, will use service again in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by ABDULLAH - 15 February 2019
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by SAADI - 17 January 2019
" N:a "
" The staff have no idea of customer service. We had a trouble with the car and the staff were difficult to deal eith "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
CARDIFF, GB - Reviewed by WILLIAM - 08 January 2019
" Smooth "
" Good car and staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by STUART - 06 January 2019
" Easy to book with them "
" The staff were friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by DAVID - 05 January 2019
" Downgraded to Mini class without warning as no Economy cars available. No refund or other compensation offered. "
" Downgraded to Mini class without warning as no Economy cars available. No refund or other compensation offered. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARDIFF, GB - Reviewed by CARRIE - 02 January 2019
" N/A "
" The counter assistant was very busy as he was alone. But he was very friendly, attentive and professional. I did have to ask for additional "damages" to be written on the hire confirmation as these had not been noted previously. But this was done very quickly and without hesitation. A very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by KOEN - 20 December 2018
" It was a good experience "
" Only negative I had was that I was to be picked up from the airport but had to walk for 10 minutes with 2 suitcases and bags. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by ALICIA - 10 December 2018
" I had some questions about the drop off. The telephone system to get through was horrible. Once I got hold of a number to speak with a Keddy customer service agent it was worth it. She was more than helpful giving me additional information which really helped. It was Super customer service. Thank you ☺ "
" The car was a little bigger than I thought so was super. Everything worked very smoothly from customer service on the pick up to the drop off. All were very helpful. Just 1 comment on the car that driving at about 70 mph the wheels did not feel totally balanced...it shuddered a bit but nothing too bad. Just thought I would mention it in case you get a chance to wheelbalance it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by SHANE - 13 November 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by MARK-ANTHONY - 30 October 2018
" Great value for money. Car was faultless and drove very well. "
" great car, really pleasant to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by HEATHER - 24 October 2018
" Definitely would recommend "
" All good! Hiring a car can be such a pain and the guys at Avis made it very smooth and easy and were very pleasant to deal with. Plus the car was wonderful! Very sad to give it back... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by RICHARD - 15 October 2018
" very good and we would come back "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by CHIN YEN - 05 October 2018
" Failure in communication and service provided. "
" Failure of auto Europe and keddy to pass on the message on "zero excess" option I took on. There's no such as peace of mind by paying for the zero excess option as it's not with the agreement between me and keddy. The car is good otherwise, did its job, yet it's not a satisfactory customer service. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
CARDIFF, GB - Reviewed by BETHAN - 21 September 2018
" Convenient and excellent car "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by SEBASTIAN - 20 September 2018
" Overall it was good. The staff at Cardiff airport tried to charge me way too much deposit "
" I had a problem finding where to drop the car at Heathrow airport "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by SARAH - 15 September 2018
" I rented a second car from you for my other daughter and son in law. They return it tomorrow. I hope their experience was better "
" I the I pick up was leaking petrol. I had to cal the AA as the emergency number didn't work. Also I had my daughter as the second driver she is over 25 but they wanted to charge me £35 a day and said she needed to be over 26. Not what it said in the contract. I didn't take the second car because of that. I'n Still waiting for a refund 3 weeks later.. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by JOCELYN - 09 September 2018
" Most efficient. "
" Lovely vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by SAMUEL - 05 September 2018
" Not the best experience. "
" It was fine until the manager referred to me as "Samuel the Pain." Several times. Once in front of my family while we were clearly quite stressed. Not the best customer service I've received, even though he was helpful. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by PREM-TEJ - 20 August 2018
" As above "
" I booked a GPS and this was not provided. So I asked the staff member who explained it was not needed as it has an inbuilt GPS, which it did not. Luckily I could use my iPhone. Then before I dropped off the car I rang as I was unsure what time it was due back. The staff member said they were not at the office but would ring me back. After 45 minutes and no return call, I rang again and this time got a voicemail message. I left a message explaining I was waiting on a return call and could they call me back ASAP. Some 15 minutes later ( with still no call back) I located the drop off details and time etc. I was not impressed when I dropped off the car and there were two staff members at the counter happily chatting away to each other and I had not received a call back from either of them. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ZAHID - 20 August 2018
" Very very disappointed called too change the car over phone as would be too small for a family of four lady on call was very rude and didn't manage too change it then when we arrive thought it was going too be a Corsa but instead it was a Fiat 500 was not pleased at all and trying too fit everything and everyone in was a nightmare I would not recommend this service again and the people who are there too help you solve the problem were no help a lot "
" Didn't have a problem with keddy "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ANDREW - 16 August 2018
" First class. "
" Excellent service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by VIVIAN - 13 August 2018
" As above although the car was fine "
" On arrival at the airport it took a long time to eventually get the vehicle, the excuse was the computor was slow, but when everything was finished I needed a booster seat for my 5 year old grandson, i had my grandson and two suitcases with me I was then handed the booster seat, there was not one offer of help from a staff member, so i was left to carry two cabin cases and a booster seat with a five year old child in tow to get to the centre of the car park and find the car there was a member of the car staff in the office at the time (dissapointed at the lack of care towards a customer). "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by MADHUKAR - 13 August 2018
" Overall good but scope for lot of improvement. "
" The car was provided by Europ car. Contacting either the branch or customer care is not easy. I have to wait at least 5 min. before I get some one to speak. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CARDIFF, GB - Reviewed by SHARON - 09 August 2018
" I wouldn't like to "
" I hired a car , paid, went to pick up the car at resident there was no car for me, ruined my holiday , i t gave me so much stress , had to get taxis there and back , !! So frustrating!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by JOSEPH - 06 August 2018
" This is a minor point, but I think there could be better coordination between Auto Europe and Europcar. The Europcar agent could not see that I had purchased additional insurance coverage, so that suggested that I buy it through them also. This is despite the fact that I chose the "Excess Coverage" Plan. "
" Price was reasonable, and the staff in the Cardiff Roath branch were quite helpful and responsive to questions. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by EMMA - 31 July 2018
" Very very positive Please give Cheryl/Sharon (sorry I forgot her name) a pay rise. She goes above and beyond. "
" Really positive experience. Cheryl or Sharon who was there when I picked up and dropped back the vehicle was one of the best people I've ever had the pleasure of dealing with. She explained everything so clearly and made sure I understood all the terms and conditions and was extremely delightful. She deserves a medal!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by BABAFEMI - 23 July 2018
" Satisfactory "
" Hitch free all the way! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by KAREN - 18 July 2018
" Pickup and return smooth and hassle free. "
" Swift and easy process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ISABELLA - 06 July 2018
" Not good since we didn't use the car and the company who were giving us the car didn't got the petition from autoeurope to give us the car "
" We called to say we're gonna pick the car later and nobody answered. And then when we contacted the company where we were gonna pick the car in Cardiff airport they said they never got the petition from autoeurope asking for a car and that the car we were supposed to have was already given to somebody else. We demand a refund since we didn't even use the car. Also we tried to call on the Saturday and there was no reply from autoeurope. We already sent a customer service form submission. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by ALAN GILDAS - 02 July 2018
" Easirent guys were very helpful with credit card problems, much appreciated. I did return the car with about 25 pounds worth more of fuel than when driven away though, so I should have insisted on having a full tank on pickup, instead of accepting the 1/4 full note on the paperwork. "
" Guys were very helpful with credit card problems, much appreciated. I did return the car with about 25 pounds worth more of fuel than when driven away though, so I should have insisted on having a full tank on pickup, instead of accepting the 1/4 full note on the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by PETER - 25 June 2018
" Please see my comments at 3 above "
" The service I have received from the team at Cardiff airport (and especially the manager) has been consistently excellent. The cars are always welll prepared and check out/in is fast. I hire a car each week, and have never felt the need to consider one of the other suppliers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by JONATHAN - 24 June 2015
" Straight forward booking as usual. Although I booked a 'Mercedes C Class or equivalent' and was given a Mercedes A Class by Enterprise which is not an equivalent vehicle. "
" The staff at Cardiff were very pleasant but I had booked a Mercedes C Class or equivalent and was given a Mercedes A Class which is a lower level vehicle. The car also had an electrical fault which meant the stop/start function didn't work properly and resulted in the car cutting out a couple of times. I was offered a 10% discount on my next rental but overall the vehicle was not of the grade or standard expected. "
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