AUTO EUROPE CHANIA, GREECE Car Rental Reviews

CHANIA, GR - Reviewed by DAVID - 15 September 2025

" great experience, no issues but did suggest airport pickup instructions would be better if they clearly stated to call the company if their pickup minibus wasn't outside the airport pickup area "

" helpful staff, provided a car larger and better for us than the one we booked, also found luggage cover for it when we asked very easy pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ERROL - 04 September 2025

" Nothing else "

" Very prompt/friendly pick up drop off, only negative was age and condition of card , fair for its age and +85k mileage, but about 8 years old which was older than I expected "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by KYRYLO - 25 August 2025

" Horrid "

" Car ran down destroyed Renault while Toyota booked. Terminal transfer 1hr+ wait "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by GIUSEPPE - 23 August 2025

" Would use again "

" Very easy to use, a little tricky to find initially but staff very helpful and quick "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by ANDREW - 18 August 2025

" Very easy, helpful and friendly collection and drop off. This is the second time of using Enterprise at Chania Airport. Excellent experience both times. Would thoroughly recommend. "

" Very easy, helpful and friendly collection and drop off. This is the second time of using Enterprise at Chania Airport. Excellent experience both times. Would thoroughly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ANDREW - 18 August 2025

" All in all a good service. "

" No que on collection of vehicle, invited to take video and photos, left deposit as per all rentals these days. Car was a bit rough around the edges but it had done 50,000 miles so no surprise. Drove fine though and no issues. Dropped off unwashed (just dusty) and deposit put back on card and receipt received. No problems. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by KARL - 17 August 2025

" AutoEurope we're fine, thrifty I would think twice about using again at this location. Your website is also incorrect, it stated we needed to use a shuttle but the Hertz desk is at the airport. "

" Counter staff weren't friendly, more interested in talking to each other than interacting with me. Car was in OK condition but had to point out more damage than they put on the form. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by JUSTIN - 16 August 2025

" 5-Star Review for Auto Europe Car Hire Auto Europe made my car rental experience smooth, affordable, and completely hassle-free. From start to finish, everything was handled with professionalism and efficiency. The booking process online was straightforward, with clear information about pricing, insurance options, and vehicle choices. What I appreciated most was the transparency--no hidden charges, just exactly what was promised. Upon arrival, picking up the car was quick and easy. The local partner was friendly, helpful, and made sure I understood everything before handing over the keys. The vehicle provided was clean, modern, and in perfect condition--ideal for navigating both city streets and open roads. Customer support was also top-notch. I had a quick question during my rental period, and the team responded promptly and politely, offering helpful advice without any runaround. Auto Europe offers great value and peace of mind. I'll definitely be booking with them again on future trips. Highly recommended for anyone looking for a reliable, stress-free car hire experience. "

" 5-Star Review for Green Motion Car Hire – Crete I had an excellent experience with Green Motion Car Hire in Crete and would highly recommend them to anyone looking for a reliable rental service on the island. From the moment we arrived, the staff was friendly, professional, and efficient. The booking process was smooth, and all the paperwork was clearly explained. We were on the road within minutes! The car itself was clean, modern, and in great condition – perfect for exploring the beautiful roads of Crete. It was fuel-efficient and comfortable, making our journeys across the island even more enjoyable. One thing that stood out was the transparency and honesty of the service. There were no hidden fees, and the team was upfront about insurance and fuel policies. Returning the car was just as easy and hassle-free. Overall, Green Motion made our trip stress-free and enjoyable. Great value for money, outstanding service, and a team that genuinely cares about your experience. Highly recommended – I'll definitely be using them again next time I'm in Crete! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DANNY - 10 August 2025

" Tried ringing customer services at 4.15pm on Friday and it was closed. Please see the trustpilot review named crap mobile. "

" Paid a decent price to receive one of the worst car rentals I've ever had. Broke panels, dents, and the air conditioning broke after 6 days. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by TIMOTHY - 31 July 2025

" Very good. Just be clear about the extra you are buying into isn't insurance. "

" Very clear and good. Collection and drop off should be mentioned that you are looking for a vehicle to pick you up to take you to the hire place. Also we had a 7 seater and the air con wasn't great, the remote didn't work and only front had windows and one side had passenger doors. However drop off was excellent and they were very reasonable. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by DARREN - 31 July 2025

" Always like auto Europe as it provides more security on unexpected 'excess' costs by providing extra insurance. "

" This company has excellent prices as they use slightly older cars, but this is an acceptable compromise given the value for money you get with this company. Very happy with car, but have marked down slightly on recommendation as the 'regular' pick-up bus from the airport did not happen and we had to find our way to the car hire place from the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by ANDREW - 29 July 2025

" See above "

" Very disappointed to be contacted while awaiting take off from the UK to be told the hire office would shut at midnight. Given that plane was delayed and it was touch and go whether we would arrive in time this made for a stressful flight. All the other local car hire offices at the airport seemed to remain open well after midnight "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by DAVID - 26 July 2025

" General experience from booking through to car dropoff was very good. Value for money on the rental. "

" Counter staff were friendly and professional, both pickup and dropoff were efficient and easy. The car had done 100,000 km so was a little tired but did the job. It struggled badly uphill but never having driven a Toyota Aygo before I wasn't sure if that was a general issue with them or if this one had a problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by KEITH - 25 July 2025

" Excellent service from start to finish "

" Pick up was very efficient as was the paperwork/ handover of the car at the counter. Important issues regarding the car hire were highlighted by the counter staff. On returning the vehicle the staff were very efficient in checking the vehicle cancelling the pre paid credit card deposit and completing the transfer back to the airport. Excellent service from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by KATIE - 25 July 2025

" When I was searching for cars I had put automatic in the filters. After arriving we realised auto Europe had changed it to manual - at the same price as auto. Will not be using again. "

" We were expecting a fiat 500. We got an old Nissan micra with air conditioning that barely worked and sometimes not at all. A warning light that was constantly on. My friend got tricked into paying extra insurance. Would not recommend this company, absolutely appalling. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by ANDREW - 20 July 2025

" I have already complained to you and so far you have been no help at all. I will be in touch as I want my refund. I would really appreciate it if you contacted me to resolve this. But so far, awful customer service and advertising awful car hire companies means I will never be using Auto Europe again. "

" Awful. Dodgy company supplying old cars, not fit for purpose. Rude and aggressive manager. I have already complained to you and so far you have not been helpful at all. You should not be advertising this company. I will do whatever I need to do to get my refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by OLIVER - 16 July 2025

" Awful appalled. Having to do a chargeback through our bank. "

" Awful - rude - didn't even get the vehicle as our flight was delayed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by MICHAEL - 16 July 2025

" I did recommend auto Europe up until this, but if they allow scammy firm on the site then they aren't helping me. Abbycar was rated an 8 and I trusted autoeurope. After I encountered all the scams I check Google and trust pilot and abbycar are rated bad. So I can't trust autoEuropes ratings anymore "

" Rude staff. Old cars. They then try to sell you "services" for €60 such as recovery if the old car the gave you breaks down. If anything occurs it's chargeable plus a €200 administration charge. It's a scammy company... it shouldn't really be an option on auto Europe... it put me off using the site in future "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

CHANIA, GR - Reviewed by DRAGOS STEFANEL - 07 July 2025

" The drop off was quite ok. The lady was supportive, and everything went quite smooth and fast. I asked her to give me a written proof that the 800EUR deposit was unlocked but she told me it will take few days. Until now, I did not receive any proof that the deposit was unlocked. I have a copy of the contract which confirms that there were no damages to the car. I also have a copy of the EUR 110 receipt from Monza and would like to get my refund. "

" My flight was schedule to land at 0:25 am on 28 June. The scheduled pick-up time was 0:30 am. The flight was delayed at the last moment, and it landed around 2:30 am. The mai reason why I picked Royal Rent was because they were advertised as open 24/7. When I arrived there, the office was closed, and nobody was answering the phone. I have little children (aged 10 and 8 respectively) so I was standing with my whole family in front of their office unable to reach them. I tried to call Auto Europe on the emergency number to explain my situation and get support. The lady who answered the phone refused to listen to me and told me that, unless I had an accident, she will not help me. I could barely understand her speaking English. I had to rent a car for that night from another company nearby (Monza) which was indeed opened 24/7. Next morning, I returned the Monza-rented car and pick-up the car from Royal Rent. I presented to the gentleman at the counter the invoice from Monza (110 euro) asking for a refund and he categorically denied. He accused me that I did not inform him about the delay. When I booked the car, I have indicated the flight number so he could very easily check the status of the flight. He told me that he has a family and cannot stay late at night despite the fact that the office was advertised as permanently opened. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by ANTHONY JOHN - 29 June 2025

" easy to use website "

" Friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by GRAHAM - 29 June 2025

" No problem with Auto Europe but we will use alternative hire providers in future. "

" We picked up our Citroen DS3 on Tuesday 17th June at Chania airport. This was a quick and efficient process. On the third day of our holiday the car failed to start. After several attempts, the engine eventually engaged. The same thing happened the following day but this was at a fairly remote spot and in the evening. This was very disturbing and we called the emergency contact line but after a brief conversation with someone who had very poor English, he hung up. We tried again the following day, in office hours. After the third attempt, we were able to speak to someone who agreed to send out a mechanic. This was quite efficient and mechanic arrived on motor bike within the hour. He advised that we needed a replacement vehicle. This was relayed back to the Budget desk at the airport . The person that we spoke to was very unhelpful and very rude. Despite the help of the mechanic, who was still with us, he insisted that we should drive the car back to the airport, which was approximately an hour away, and let them decide whether we should be given another car. Eventually, having remonstrated with the employee, he hung up on us. The mechanic called back for us and it was eventually agreed that the car would be collected by low loader and that a taxi would be sent for me to go to the airport to collect another car. This took up most of a valuable day of our holiday. The car was replaced be a higher grade car and we experienced no further problems with it. Not only did we lose a day of our holiday but it was, overall, a very stressful experience. Our Villa was quite remote on the edge of a village and we were completely dependent on transport for supplies. At one point when heading out to a restaurant in the evening, we thought that we would be without food as the car failed to start. When it did eventually start,we had the worry of being stranded and not able to get home. This would not have been such an issue for us if we had experienced a better response from Budget but we found their attitude to be completely unacceptable. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by IAN - 25 June 2025

" No problems at all "

" Quick, polite, no trouble "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by FRANK - 21 June 2025

" Watch out for hidden extras "

" Good check-in apart from 'extra' cost for cleaning (standard apparently) "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by DAVID - 19 June 2025

" Efficient and friendly. Will offer advice. "

" Meeting at chania airport not clear, whether to phone or not. Did phone and someone came. Driver excellent, rep at euro par officious and unfriendly. While away europcar did not answer phone. Drop off good. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by EDWIN - 19 June 2025

" Smooth nice car perfect size for Crete. "

" Needs a autoeurope sign on building or flag outside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JEREMY - 18 June 2025

" Very polite and efficient staff. "

" this is the second time we've used Green motion and have been really pleased with the cars provided in both cases. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DAVID - 11 June 2025

" good service "

" good clean car, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RAFAL - 07 June 2025

" Very good "

" Very like "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by PETER - 03 June 2025

" Overall a good selection of vehicles and providers "

" To whom it may concern, I would like to make a formal complaint about the treatment and service we received on our recent trip to Greece. Car collected on the 23rd May 2025. I booked my car on January 13th 2025, my car wiz booking reference was #25-06-168. On arrival at the Carwiz office at Chania, it was a long process. After a 30 minute wait for my car, I was taken to a car that was smaller than what I had paid for. The car I was given, a Citreon C3, was highly damaged (photos attached) and not what I was expecting. I was travelling with friends and they had paid for a smaller car and they received a newer version of the same car as me. After talking to my wife, I queried the car I received. I was told by the manager of the office that the car I was given, the Citreon C3, was not the car I had reserved and not the size reserved. I queried why if this was the case that I was given this car. No reason was given. I asked for an alternative car, and was reluctantly given an alternative, also in poor condition. It was made clear that this was my only choice. It is disappointing to say the least, as my previous experience was very positive and why I chose to use Carwiz again. How is it possible that the incorrect car was provided when it was booked in January for a May collection? How can you as a company provide cars that are in such poor condition? Why was I knowingly given a car that was not the correct one? I would like to request a refund of the full costs for this rental, as it was a situation where the correct rental car was not provided. I look forward to hearing from you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by RENATA - 29 May 2025

" Easy to use and a great price too with no problems at all "

" Second time using Volta and as good and efficient as the first. Staff are great and the car was bigger than we had booked so all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CHRISTOPHER - 29 May 2025

" Very smooth "

" Not enough priority for customers who have already booked a car. Waiting in queue for new bookings to be processed. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DENNIS - 27 May 2025

" Please see above "

" Very pleased with service at Royal Rentals. Both staff were polite and friendly. Quick collection and return. Just outside the terminal. So after exiting terminal head left. Continue just outside airport grounds and it's 1st left. Lots of car hire companies share the same set of buildings. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SIMON - 24 May 2025

" See above comments! "

" They wouldn't let us complete the booking as the credit card we had with us was in my wife's name not mine which the booking was made under. Even though it was an additional card on the same account. So the only option they gave us was to rebook with them at a cost of €140 meaning effectively paying twice. Extremely disappointing! Please can you get back to me regarding how I get some of this money refunded as they were no help at all.. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by MALCOLM - 23 May 2025

" See above (question 3) "

" This was our first experience with Volta4U who are new to Chania Airport. We were very impressed with car pick up and drop off (including pick up at airport and drop off). Helpful staff and excellent value for money. We were expecting a Fiat 500 and were 'upgraded' to a Nissan Micra. It was clean, fuel efficient and well maintained but were slightly disappointed in the gearbox. We would definitely use Volat4U at Chania again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by YVONNE - 23 May 2025

" Great experience with Auto Europe, slick, seamless, good customer service and good value. "

" Service was great. The car itself had done over 134,000 miles and felt old and was rattling quite a bit. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by MICHAEL - 22 May 2025

" Perfect service "

" Just excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by TIMOTHY - 17 May 2025

" I like using Auto Europe because I know I can speak to someone on the phone if I need to. I've used them half a dozen times now but haven't had to make any claims etc, but I'm sure they would help if I had a problem. "

" First time I've used Carwiz. Booked a compact car for 8 days, they gave my a 5 door Corsa with approx 74000 kms on the clock. I had no problems at all with the car. The car had a few scratches and dents on the body and wheel hubs but we photographed every panel and the wheel hubs. We bought our own excess insurance in the UK ( Its a lot cheaper) and Carwiz withheld 500 euros on my credit card to cover part of the excess which I expected. The tank was 3/4 full ( again we took a photo) and we returned it 3/4 full. Carwiz took 5 minutes to check the car and released the 500 euros. Would I book with Carwiz in Chania Crete again, Yes. Follow the rules and you should be ok. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by ANDREW - 11 April 2025

" Annoying about the fuel. Also, the office is 5 mins walk from the terminal along the road (and it was raining when I returned it "

" Even though my voucher stated that I would be given a car with a full tank and return it full, the car was only part full and I was supposed to return it with the same level - with the inevitable result that I ended up bringing it back fuller "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by NIKOLAOS - 23 December 2024

" One of my worst experience "

" I rented an economy small car (Fiat Panda) to do my job in the town. However, they gave me another car from the 'S' category (Nissan Juke) without any prior warning. It was night time, and there was not enough light to inspect the car that I did not want to rent. The policy of Centauro is very strict and unacceptable regarding charges. The only pleasant aspect of this unpleasant experience was the extremely polite employee. However, this is not enough to change my opinion : I do not want to rent from them again! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by THOMAS - 04 November 2024

" Sent email on morning after issue, asked them to help me arrange another vehicle from where I was and all I got was that due to T'c & C's they could not refund...not what I asked for so found a local company "

" Flight was delayed and sent email to rental company. Got to airport at after midnight and pickup. Called them and got a message to say office is closed. Had to get a taxi for Euro 176 to hotel. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by ELIZABETH - 01 November 2024

" Very easy to book with auto Europe and a good choice of vehicles and companies "

" The best car hire experience abroad that I've ever had "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JONATHAN - 01 November 2024

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by HARRY - 28 October 2024

" All good. "

" Easy to get to the office and the process to collect the car was straight forward. I had pre-purchased excess insurance and was pleased to do this as there was effort exerted by staff to get me to purchase theirs - but this did include useful information about what would incur charges. Returning the car was straight forward and they delivered us to the airport. A positive experience with Goldcar. They encouraged us to take a lot of photos at collection should we need to reference them at return - all good practice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by PETER - 27 October 2024

" Very very poor. Very surprised that you have this company on your list of suppliers as this is not the standard that I would expect of any car rental and certainly the worst that I have experienced in 30 years of renting vehicles "

" Worst car rental experience ever. Arrived 20 minutes after stated pick up time of 10 pm and was charged 35 euro out of hours fee. Tried to sell me an enhanced recovery advising they would otherwise take up to 72 hours to come out to any breakdown. Refused this and advised I would leave the car where it was in this case. Checks for the handover were very odd . Car was not in good shape with high miles stained seats and quite a few scrapes . Agent seemed to place a heavy focus on damage to vehicle and there said there were restrictions where car could be used, Office was plastered with signs about number of bags allowed and £150 fee if car was returned dirty with beach sand in it. Seems excessive charge for hoovering. Returned the car as received , same agent proceeded to examine tires underneath of car and bodywork. Then announced I would have to pay for damage to front bumper. After a big argument and speaking to the manger they agreed there was in fact no visible damage to the front of the car. This is awful practice . They seemed to think this was fine as i had excess insurance . Overall bad stressful experience. I do not think you should offer cars from Abby Car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by NICOLAS - 26 October 2024

" Good "

" Efficient check in and car look over. Ditto the reverse at the end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by MATTHEW - 24 October 2024

" Would highly recommend "

" Excellent value for money. First class service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ROGER - 22 October 2024

" The only issue I had was trying to locate the car hire company at chania airport. Perhaps some signage would help at the airport. "

" Staff were very helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JOHN - 21 October 2024

" It was all fine other than the age excess "

" My only problem was that I was charged an excess because of my age when I have experience of driving in many parts of the world. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by IAN - 19 October 2024

" Painless "

" Great staff, no hard sell on insurance. Was however offered enhanced breakdown cover for €40 which was unexpected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by CLIVE - 18 October 2024

" Already stated above. The Office was a little way to walk from the terminal. It wasn't far. It was very quiet and I had taken out your Premium Insurance so I had no issues with trying to be hard sold extra cover. The car wasn't very clean inside the windscreen inside was greasy we had to clean that the next morning. The car had a few existing knocks and dents. There was a slight noise from the engine but it ran fine. The staff vey were courteous and helpful. I prefer a car with a bit of wear and tear rather than a new one. I would use Green Motion again. Value for money, and quick turnaround on Pick-up & Drop-off. That said we were out of season in Early October. But the general experience was very good "

" The Office was a little way to walk from the terminal. It wasn't far. It was very quiet and I had taken out your Premium Insurance so I had no issues with trying to be hard sold extra cover. The car wasn't very clean inside the windscreen inside was greasy we had to clean that the next morning. The car had a few existing knocks and dents. There was a slight noise from the engine but it ran fine. The staff vey were courteous and helpful. I prefer a car with a bit of wear and tear rather than a new one. I would use Green Motion again. Value for money, and quick turnaround on Pick-up & Drop-off. That said we were out of season in Early October. But the general experience was very good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by NICHOLAS - 14 October 2024

" Excellent service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ADRIAN - 14 October 2024

" Pricing and booking process both acceptable "

" Given an older car (74000 kms) with a few issues (central locking, brakes, gearbox) "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by MICHAEL - 13 October 2024

" I have lost confidence in hiring through an agency "

" The vehicle was an old nissan micra - i had ordered a ford fiesta which they don't even have - and claimed this as equivalent. It was extremely dirty and had faulty aircon and wiper faults. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by JANET - 11 October 2024

" Booking via auto car was easy. "

" Overall the experience was good and the staff were friendly. I had to call for roadside assistance due to a water leak from the engine when parked. The response from the roadside assistance team was excellent. The problem was that the air conditioning unit was leaking water due to condensation and it was resolved over the phone without the need for a call out. Abbey Car, however, requested €40 on arrival at the desk to guarantee roadside assistance within 3 hours. Otherwise, they explained, it could be a 24 hour wait for assistance. This wasn't clear when booking and actually meant the car wasn't as competitively priced as other companies and not the great value I thought it was. I felt conned at the desk and paid the €40. Although Abbey Care were overall v good, because of this issue, I will probably not book with Abbey Car again. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CASSON - 08 October 2024

" Easy to book ad clear on extras like added insurance. "

" They were very friendly and the process of pick up and dropping of was smooth and fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JOHN - 04 October 2024

" We understood that the pick up was on airport and your voucher instructions confirmed this. As it turned out we had to call the hire car company, who by the way had a different name to that on the voucher you sent us. This is why we have given you such a low recommendation score. "

" VOLTA4U were very good in their service although they were not at the airport to pick bus up and we had to. call them. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MEHREEN - 04 October 2024

" Overall it was ok "

" The car was ok if a little tinny. They charged us a day too much for extra driver. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by ITAMAR - 03 October 2024

" Did not stood their commitment to provide automatic transmission "

" Totally not customer helpful "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CHANIA, GR - Reviewed by BRYN - 27 September 2024

" Auto Europe is great because it accepts Amex where a lot of other companies don't. "

" A lot of attempts to upsell insurance, fuel, etc, quite pushy and tried telling us that we have no choice and have to take it. I continued to refuse and showed them third party insurance cover and they gave up. The instructions to the location were also incorrect. The car condition was average, but it worked fine and overall had no problems. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by GEORGE - 26 September 2024

" Happy! "

" Very Good. The Yours Staff were professional and courteous. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by ROBERT - 26 September 2024

" As above. "

" Car was an old Fiat Panda, not remotely similar to a Toyota Aygo which is a fairly new model. The Fiat Panda had lots of small scratches and dents, so checking all of these on collection was practically impossible. Car supplied had 3/4 of fuel and EXER said return with 3/4 fuel. It was supposed to be Full to Full. How do you fill a fuel tank to only 3/4? "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by ADAM - 23 September 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by STEPHEN - 20 September 2024

" Good service, good clean car, very friendly and efficient. "

" The car pick up was simple. All the paperwork and the credit card holding deposit was completed in reasonable time and the car condition check was thorough. The car was clean and tidy. Returning the car was simple and my deposit was released the same day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by RUFUS - 20 September 2024

" Auto Europe were also brilliant. All in all, a fabulous service "

" Carwiz at Chania Airport in Crete were absolutely brilliant. Speedy and clear and efficient when I picked the car up. Absolutely zero hard sell of any additional insurance and when we looked around the car, the Carwiz rep said to take a full video of the inspection of the car as we were walking around it. If going to Chania again, I would not hesitate to use Carwiz again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SIMON - 18 September 2024

" Good comparison site. Provided all of the information needed to make the choice. Pricing was very competitive. "

" Fast and efficient pick up from Yours. Staff were helpful and very clear with the paperwork. No upsell pressure. Car was practically new and of the right specification. Drop off was similarly straight forward and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by FRANK - 17 September 2024

" We hire a car from chania 2 times a year and have never received a car in this condition. "

" The car we received was full of dents. The upholstery was stained and damp and there was still water in the footwells. We raised the condition with the agent and were told that was all they had. After driving off, we lost one of the hub caps. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by PATRICK - 17 September 2024

" See above about the fact that the car we booked and paid for the advance was not available and we were given the less good quality Car and then there was a lot of confusion about the insurance because Car was would not accept the insurance that we had taken with Europe and said they didn't even know about it "

" We booked a car and paid for it in advance but when we got there they said they had no more cars left and they told us to go back to the site we booked through and find a different supplier. They then found a car which was less good and old and needed servicing, but we took that anyway. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CHANIA, GR - Reviewed by IRINA - 15 September 2024

" False advertising of "full damage" insurance for vehicle. "

" I selected Auto Europe as it was slightly cheaper for car hire for a week in Crete than booking.com I paid extra for "full damage and theft protection" (as described in Auto Europe's Terms and Conditions statement). However on arrival in Crete, the actual car rental company insisted that I pay an additional £20 per day for something they called "super relax" insurance. I shall not be using Auto Europe again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by NICHOLAS - 13 September 2024

" Friendly and efficient staff on pick up and return. Car was immaculate and ran well. "

" Friendly and efficient staff on pick up and return. Car was immaculate and ran well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CHRISTOPHER - 08 September 2024

" For reasons above. "

" The car is very old - maybe 6/7? years old with 75,000 km on the clock. Was concerned it would break down! Also it feels the car (Suzuki Balano) isn't the same size/class as the Peugeot 308 or equiv that ordered. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by TIM - 06 September 2024

" Admin etc was good let down by a very poor vehicle which was not worth the money. Auto Europe should check out the cars on the ground as they give an overall poor impression. "

" The car was in very poor condition. The clutch was worn and first and second gear were in poor condition. The driver door was bent and damaged, the interior of the car was in poor condition and the seats had water or sweat marks. The additional insurance costs also appeared to take advantage of the tourist. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 2

CHANIA, GR - Reviewed by PAUL - 05 September 2024

" very friendly staff "

" volta 4 u sent a driver to te airport but nobody told me so i walked to office with my case as this was not on my paper work "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by TOMMASO - 05 September 2024

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DANIEL - 29 August 2024

" If you use companies like this then you don't do your due diligence as a company either so ruins your own reputation "

" Car had marks on every panel, one headlight didn't work, washers didn't work, air con just about worked, told me the extra insurance I bought through auto Europe is no good so sold me there's as well, drop off the car has a detailed 20 min inspection trying there best to find a mark they found one under the car on the sill trying to blame me for as they knew I hadn't pictured under the car who does had to argue and be horrible to stop them charging me - every review says the same I wouldn't ever ever use the company again it's the worst I've ever used and been all over the world seen it all before "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by GEORGIOS - 29 August 2024

" Great experience.Easy booking and value for money car rental "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ADRIAN - 27 August 2024

" Drop off quick because I took plenty of photos on picking up so no issues returning and no additional costs picked up. "

" The cars were ok but had various dents and scratches but that to be expected with 73000 miles on the clock. Weren't travelling far so ideal and the lowest cost. Service was very good at pickup and drop off. Pre-registration complete waste of time because my mate hadn't and the process and time of picking up the car was exactly the same as we picked up the cars together. Also my cost was £20 more expensive when we booked online at the same time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by RICHARD - 26 August 2024

" See above. "

" We were very disappointed to arrive and be told that the hybrid car we booked was not available (despite booking in advance) and we got a 'free upgrade to a Citron C3 - which was not a free upgrade as I paid £30 extra in the first place to get a Hybrid car to save on petrol. So the 'free' upgrade that we did not want cost us £30. The manager Theodore would not accept our point of view on this and was very forceful in the delivery telling us with a smirk 'I will just cancel the booking and you can go somewhere else' like that was a great option when we had just walked from the airport (no transfer, we had to walk in 35 degrees heat with our suitcases) and then he wanted us to trawl round for another rental car which he knew full well we wouldn't get for the same price. He accused a member of our party of swearing when the words were "you don't like the FACT we don't agree with you" this was a very cheap accusation to make and he only admitted fault in making the accusation because our whole party had heard what was said. No aggression was used, he just did not like a woman telling him in a stern manner that we were not happy. It was a nightmare. He finally agreed to give us 2 bars of petrol and promised to ring us the next day to let us know if the hybrid car came back and was available, he didn't bother ringing us. The only good part was dropping the car back off when Theodore wasn't there and the nice pleasant woman was there and we had an easy time handing it back and getting our £290 deposit refunded. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by STEPHEN - 23 August 2024

" It would be much higher but if you use companies like Abby Cars I think a 5 is fair "

" The car was misfiring so very sliggish. Also, there was no spare wheel and the ones on the car were not run flats. I was informed if I had a puncture it was on me, callout had 2 options, option one was to pay an additional 40 euro and they would come out within 3 hours and option 2 was they would come out in 24 hours and charge 300 euors, this is not acceptable, there should be a spare or run flats. Also, option 2 meant if the car broke down or was in an accident and no longer fir for the road they would not provide a replacement. When I returned the car she tried to say I had damaged the boot, luckily I had taken photos when I collected it, which showed it was already damaged "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by STEPHEN - 20 August 2024

" Pretty good site and good value but I'm now a bit concerned when I book a vehicle I might get a dodgy one "

" The rate was cheap so I can forgive the issues but the car had done 170000km with significant damage around the bodywork. The front left indicator bulb was broken when I got the car and only realised after I set off. Most irritating though was when returning the vehicle I was questioned about the damage with the guy saying it was "too much". I had to show him a video I had taken of the vehicle when I collected it before he was satisfied. I'm glad I took a video as I can imagine I would then have to have a big argument to insist I hadn't damaged it "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by MICHAEL - 15 August 2024

" good "

" good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by PATRICK - 14 August 2024

" Used a number of times and they have always been reliable and available for changes and support. "

" Very polite and efficient service, car was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MATTHAIOS - 08 August 2024

" While the overall price of the rental was good, I was charged extra 24 euros at pick up because my flight was delayed and I collected the car after 10pm. Normally companies track flights and will deliver cars when the passenger arrives. This charge was unacceptable and the staff did not track our flight at all. "

" While the overall price of the rental was good, I was charged extra 24 euros at pick up because my flight was delayed and I collected the car after 10pm. Normally companies track flights and will deliver cars when the passenger arrives. This charge was unacceptable and the staff did not track our flight at all. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by KATHARINE - 07 August 2024

" Easy enough to book but would not choose Yours again. "

" The car was very scratched, dented and cosmetically damaged with rims missing. Rather than them knowing what was already wrong with the car, we started with a blank sheet of paper and it felt like I had to identify everything and point it out to them otherwise I could be liable for any of it upon return. The car was also small for the size category we had reserved. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by DAVID - 06 August 2024

" Staff and transactions fine. Car appalling "

" Car was not 'similar' to the one booked in anything but size. Massively under-equipped. Hugely under-powered. Literally never driven a car in my life that struggles with averagely steep hills in first gear! Not had a hire car in years that didn't have satnav or at least the option to add or Android Auto. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by ROBIN - 04 August 2024

" No issues. "

" Very good -no problems with pickup or drop off. Nice car (good quality-low mileage). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ALAN - 29 July 2024

" See 3 above "

" Counter staff were incredibly slow at pick-up, the slowest I have experienced, quicker at drop off. The Fiat Panda had 90k on the clock and had seen better days. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by DAVID - 29 July 2024

" The directions to the Volta4u office that we were given by AutoEurope were incorrect so it took quite a while to find the office "

" There was only one person issuing cars in the office at Chania airport so there was a long wait to get a vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by MARCIN - 25 July 2024

" Everything explain in previous message "

" This is worse experience with rent car company ..Customer service is very rude.We have issue with the car on the first day our holiday .the battery was death twice , I called then and ask for help but said is it not possible and will be next day .This company just scam people and want extra money . If car come back with sand they charge minimum 150€ , for assistance charge 300£ . This is ridiculous. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by ADRIAN - 25 July 2024

" I have tried calling 5 times and your office is constantly closed. I recently hired a car via Carwiz collection at Chania airport Crete Monday 14 July 24. My flight was delayed, and I collected the car after midnight. I was charged 99.99 euros for a late collection of the vehicle. The representative of Carwiz indicated the information on the paperwork you supplied me is misleading regarding opening times, please see attached. It states OPEN Mondays-Sundays all day. No mention of a late collection fee. I purchased additional insurance from yourselves, and I am looking for you to refund me the 99.99 euros. I look forward from hearing from you and can you please acknowledge the receipt of this email. "

" I have tried calling 5 times and your office is constantly closed. I recently hired a car via Carwiz collection at Chania airport Crete Monday 14 July 24. My flight was delayed, and I collected the car after midnight. I was charged 99.99 euros for a late collection of the vehicle. The representative of Carwiz indicated the information on the paperwork you supplied me is misleading regarding opening times, please see attached. It states OPEN Mondays-Sundays all day. No mention of a late collection fee. I purchased additional insurance from yourselves, and I am looking for you to refund me the 99.99 euros. I look forward from hearing from you and can you please acknowledge the receipt of this email. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by SUSAN - 23 July 2024

" I contacted Auto Europe to query this and the customer service rep was rude and said if it had 4 doors it was equivalent. When I tried to explain the difference in size the rep hung up on me. Therefore I will not use Auto Europe or recommend to anybody else as there was no customer service. "

" Booking process was easy, but I didn't get an equivalent car in destination. I ordered an economy car, equivalent to a Hyundai i20 and received a small one Fiat Panda which is nowhere near an equivalent. After going back to Green Motion to complain, they exchanged it for a slightly larger one, Toyota Yaris. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by ANDREW - 23 July 2024

" Easy process that I've used many times before to find the best car v's price for holidays in Greece. "

" Only issue was that collection of the car required a bus ride, also was charged for arriving later than 9pm due to flight delay. This was not indicated as a risk on the autoeurope contract. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MICHAEL - 22 July 2024

" Pick up was rushed. Drop off was horrible. "

" The vehicle was not the one booked and had not been properly inspected before rental. It has high mileage, a service due warning light, a tyre pressure warning light, a broken air vent and numerous scratches and knocks, not all of which were recorded on the paperwork. We pointed several out and were told they would be added but they weren't. We took photos but unfortunately missed the miniscule spot that we apparently damaged and were charged for on return of the vehicle. Funnily enough the man at the office knew exactly where to look within seconds of beginning his inspection. We did not cause the said damage but didn't have the proof. Awful company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by STEVEN - 22 July 2024

" All good "

" Car was expensive but we needed an estate car. Very efficient book out and stayed late as flight was late. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by RONALD - 17 July 2024

" Really easy, smooth transaction, thank you "

" Very efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CHARLOTTE - 11 July 2024

" Our booking experience was very smooth. "

" We were charged a late fee because our flight was delayed, even though we had provided flight information upon booking and it was obviously beyond our control. We were also given a car with a broken radio antenna. Other than that our booking experience went smoothly. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by SIMON - 09 July 2024

" I've used Auto Europe a number of times, always an efficient and good service. Very helpful in informing the local rental company when our flight was delayed. "

" Quite challenging staff with regards to their attitude. Firstly towards existing damage on the car on collection (responsibility of hirer to identify all the little scratches and blemishes), and on return (tried to apportion blame for scratches / damage that had clearly already been touched up. Be aware and careful if you use this company, I found their attitude quite aggressive. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by MAYANK - 09 July 2024

" ok "

" Contract was fuel full to full. They provided half tank and refused to fill it to full and asked for same half level back. This is not easy to do and breaks the contract. Was too tired to argue "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by BEATE - 07 July 2024

" A very bad experience. And when i came back to the counter at supposed delivery day, as they told me i should do when i called your costumers service and told about the canselasion they laughed at me, said no that the car was canseled the day after i was there, on the 28/6, not on 26/6 that they said when i arrived at 27/6 as planned and as was my reservation day. I want my money back. I feel they fooled me "

" When i came to the counter at pickup time, 27/6 24.00, they said my reservation was cancelled the day before. I got no var, and i already paid for the car. And i got no refund. And i had to hire another var at another company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by CHRISTOPHER - 02 July 2024

" booking arrangements efficient, website and search engine worked well, good value. "

" Helpful and friendly staff. Convenient location. No hassle. Car had many minor marks on collection, but that was fine - clearly understood and noted, and no problem on return. No problems with deposit, insurances etc. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by NEIL - 02 July 2024

" My only complaint is that I couldnt find it because it doesnt display "Auto Europe" anywhere so I walked passed it several times. Otherwise, excellent, nice people and everything went well. I will be hiring from them again soon. "

" My only complaint is that I couldnt find it because it doesnt display "Auto Europe" anywhere so I walked passed it several times. Otherwise, excellent, nice people and everything went well. I will be hiring from them again soon. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MARK - 01 July 2024

" Seamless service "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SARAH - 30 June 2024

" Really excellent service, better than expected vehicle and an all round good experience. "

" Really excellent service, better than expected vehicle and an all round good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ORTRUN - 29 June 2024

" See above. "

" As always, renting through Enterprise has been a very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by COLIN - 29 June 2024

" Easy to use and cheap prices but using abbey car in Crete have hidden charges. "

" My flight was 40 minutes late so 40 minutes late picking up the Nissan Micra they charged us 35 euros extra because they waited for us. The car was a few year's old with dirty windscreen and was ok . "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by KATHRYN - 29 June 2024

" Can I have a refund of the difference in cost from the car I booked and the car that Abby car insisted that I have. "

" They insisted that I have a micra car which I had not booked. I arranged for a Peugeot 208 (which was in the next category up from a Micra). Evan though they confirmed that they had Peugeot's available, they would not let me take one. Can I have a refund of the difference in cost? "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by ROBERT - 28 June 2024

" See above "

" We were mis sold the damage waiver on arrival. Both my wife and I specially heard the waiver was never quoted as a daily charge. We were led to believe it was a one off charge and signed our documents on that basis . Only on returning the vehicle and then receiving the email (the guy who took the car didn't even mention further charges) did we learn of this. We are novices on hiring cars and this experience completely tarnished the end of our holiday. I am disgusted. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by MARK - 27 June 2024

" As above "

" A short walk from the airport terminal to the office. Efficient staff at pick up and drop off. Nice tidy small fiat panda, ideal for some of the narrow mountain roads. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by BEN - 25 June 2024

" Booking was easy. "

" Very cheap. Great, friendly staff. Vehicle was well used, clutch felt lose. But otherwise fine. Was busy at drop off, slow processing of customers picking up cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by JOHN - 24 June 2024

" Returning customer - well satisfied. "

" With the ReadyPass check-in things went very speedily. Very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by MIKHAIL - 12 June 2024

" Definitely come back "

" Very professional. Great car condition. Very quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by EAMONN - 11 June 2024

" Pressured at pickup. "

" Very, very pushy about the additional insurance and risks when not taking theirs!! I had insurance with me (purchased before I traveled) but there was still pressure on me to take theirs. Felted very uncomfortable about this. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by NEIL - 10 June 2024

" We were the only people in the office so we were served immediately. I'm not so keen on the newly introduced money making scheme of paying 300 euros so that Abbeycar will come out if your car breaks down. I would expect this to be a given but it seems here you have to pay 40 euros fore the pleasure of support within 72 hours!! Not a great service and luckily we didn't need this. "

" It was a good and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RICHARD - 09 June 2024

" All good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by CHRISTOPHER - 07 June 2024

" Although not the cheapest the whole experience was hassle free. "

" Smooth pick up and drop off. Courteous staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by STEPHEN CHARLES - 05 June 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by THOMAS - 01 June 2024

" Good choices and easy to find a good deal "

" Friendly staff good prices "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by AHMED - 01 June 2024

" I was let down by your team when I had no support from you, you left me stranded with no car of the back of a redundant voucher that CarWiz wouldn't honor. Never again "

" This was a con, arrived to CarWiz to be told they can't honor the voucher I have from AtuoEurope. They asked for £400 deposit instead of £200 on the voucher. The sad fact is when I called Auto Europe they didn't help at all. They asked me to pay if I got the money. I ended cancelling this whole scam deal and rented elsewhere. I was stuck in the Airport I had to pay much more for the car hire but things went really smoothly from there with Alamo. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by ANTONY - 28 May 2024

" Make sure to take plenty of photos "

" We were not met in arrivals but had to find exercise and there was a bit of delay / queue Also on return chap went straight to a piece of chipped paint which was already there. Luckily had taken a photo "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by RICHARD - 27 May 2024

" All good. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MICHAEL - 24 May 2024

" Excellent service at a reasonable price "

" Excellent service at a reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MICHAEL - 23 May 2024

" ok "

" car in poor condition,took out extra insurance,but hire co still tried to get more from me "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by RONALD KIRK - 20 May 2024

" Not told or shown were air conditioning was spent a week getting hot with a crap gearbox staff said it was ok till she parked it up and crunched gearbox and then said it was ok first and last we use you "

" Car was rubbish as were staff "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

CHANIA, GR - Reviewed by RAYMOND - 19 May 2024

" I like to use AutoEurope , you provide a value for money service with good terms and conditions. I have never been disappointed with you. "

" On the voucher it said I was to be met in arrivals by an agent with a name sign, I wasn't but as I have been to Chania before I knew where the offices were ( not far from the airport as on your description). The agent said I was upgraded to a larger car which is not an advantage in Crete for parking etc, that's why I always ask for small cars. The car was a worn but functioned ok, its difficult to assess any damages before hire in the dark but it was my choice to arrive late in the day. The staff overall were good the car worked well if a little tired looking. But it was a good deal I didn't feel any need to complain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by JAGDISH - 19 May 2024

" See above "

" Condition of the car was poor, not very clean inside or out, a yellow light was on the dashboard which I was told to ignore by staff during pick up, we returned the car after we washed and cleaned interior in a better condition then we received it. The radio did not work at all as the ariel was broken before we got the car. The time, date, and other minor information functions not working in the car. Overall poor condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by BRENDAN - 13 May 2024

" All went to plan "

" All went to plan "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by ALEXANDER - 11 May 2024

" Very happy with the whole experience. "

" Excellent organization & friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by NICK - 08 May 2024

" Auto Europe website easy to use, though card payment was a bit weird, though worked in the end. "

" Got exactly the car we wanted, staff were efficient, pleasant and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by LIAM - 07 May 2024

" First time a negative for me when using this company to book. Car not as expected. "

" Booked as suggested car was Renault Clio. Was more expensive than others which seemed to be offering smaller 4 door cars. The car available, as apparently they had no Clio left, was a Suzuki Swift. I wouldn't have booked with them had I known. New member of staff, while very nice, had to check multiple times with colleague meaning almost 30 minutes pick up time. On return accused of being 1.5 hours late, even though I wasn't. Was asked to provide rental agreement not booking. I had photo of it. After some discussion he had the rental agreement of a different customer. When returning the car the staff member used his hand to check for scrapes on the underside of the front. Without a ramp when I collected the car I have no idea how i could have checked this area. It was ok but illustrated to me how they seemed to operate. The car had lots of marks on it meaning checking the car when picking up took too long. All the money others have no doubt been charged clearly hadn't been used to fix the car up. I had to state multiple times I didn't want extra insurance. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by DALILA - 04 May 2024

" The guys at the desk especially the lovely man with a beard was so efficient even though I was in a rush and couldn't wait for my flight he did his best to accommodate me so thank you for that "

" The only thing that I didn't know about the excess deposit which was quite reasonable was that it wasn't pre authorised but a transaction instead so that need to be just Pre authorised and not a transaction as you have to pay the currency exchange and the difference in fees from your bank ! All that was other than that it was a great experience thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ANTHONY - 04 May 2024

" As before- still waiting for refund "

" When I arrived late there was no car available and I had to go to another company to rent. I was promised a refund because I took out insurance but I still have not received it I think this is extremely poor service "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by SALLY - 01 May 2024

" Everything went so well and no queuing at chania airport, Excellent service "

" Brilliant service and very good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by COLIN - 30 April 2024

" Impressed with the service "

" Very quick and efficient service. Both on pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by LAURA - 25 April 2024

" Easy process, very reasonable price "

" Easy process, very reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CHRISTOPHER - 20 April 2024

" According to the current guidance on Gov.UK a UK drivers licence is all that is required to drive in Greece. An IDP is not required. Nowhere in your voucher notes did it say a paper licence was any different to a photo card licence. Nearly all the hire companies in Crete will only accept photo card licences. There was one company that would hire a car to me using just my paper licence but at four times the cost of the car I had booked through you. "

" AbbyCar refused to hire the car to me because I only have a UK paper driving licence and no International Drivers Permit. Had I had a UK photo card licence there would not have been a problem. Nowhere in the information I received was there reference to problems with paper licences. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by NIGEL - 12 April 2024

" Staff all great but tyres worn, hence blowout "

" Had a blowout on the motorway, thanks to the tyre totally disintegrating. Must have been in v poor condition. Staff were v helpful in arranging breakdown help though "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CHANIA, GR - Reviewed by HAZEL - 08 April 2024

" Booked car with additional insurance but this was not shown on booking. Also still not received deposit refund "

" No "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by WALTER JOHN - 09 November 2023

" Carwiz were very good but directions from Auto Europe to find them could have been better "

" Very happy with the car and price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by PETER - 08 November 2023

" I will likely try all other alternative suppliers before I have to go back to Car Wizz! "

" The car we received wasn't very good at all. covered in dents & scratches, I had to video the whole car because there was too much to list on the paperwork. interior trim falling off, missing electric window switch. Terrible to drive as well, struggled to get up any hill...! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by BEVERLEY - 06 November 2023

" Great company and staff. Couldn't have been better. "

" Everyone was lovely and friendly and helpful. The car was a Fiat 500, the same as mine at home, so I was over the moon. I'd definitely use this company again. They were faultless. Thank you x "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DAMIAN - 04 November 2023

" Excellent, thank you. "

" Excellent, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by ANTHONY - 04 November 2023

" We will use again as nearby Abbycar ripped me off for €1000 euros for a clutch repair which had nothing do do https://www.homebase.co.uk/deals.listwith me having only travelled 200 kilometres (53000+ on clock)!. Walk away from Abbeycar and use Carwizz "

" Really good value although due to October low demand but upgrade quality car provided a plus. Just a shame all the staff had gone for lunch on return and we had to wait and needed to ring customer service who arranged for them to return within 5/10 minutes. Overall good company as used them earlier in the year without issues but more expensive understandably in April/May, "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RAM - 03 November 2023

" Very good service and car was as new. Very competitively priced "

" Very good service and car was as new. Very competitively priced "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SARAH - 30 October 2023

" I hadn't realised that Europe is not Yours "

" We had to wait for almost an hour to collect the car in the hot sun. The car itself was not driving well - it kept pulling back as if I was braking or the petrol not flowing through properly. I phoned to report this when we arrived at our location in Chania and was told I could return it which I did not want to do having already wasted valuable holiday time. On returning the guy who served us was very helpful and dropped us at the airport as we had luggage which was kind. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by WILLIAM - 26 October 2023

" Nice when thete "

" No one at office had to wait 20 minutes "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CHARALAMPOS - 24 October 2023

" Very nice "

" Very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RAYMOND - 23 October 2023

" Easy to locate, 5 min from arrivals hall. Fast efficient system, checking condition of vehicle etc. Good car, clean well presented, "

" Friendly, efficient, professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SIMON - 23 October 2023

" If you take the full insurance deal with AE then it all goes smoothly if you have looked after the car. "

" Not a bad walk from the Terminal Good staff ... quick admin ...car fine. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by ANDREW - 22 October 2023

" I would hire from carwiz again. "

" Straight forward rental. Efficient staff with nobody trying to sell me unnecessary extras. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by JOHN - 20 October 2023

" Very unhelpful, I forgot my license ( totally my fault ), but was travelling with a friend whe had theirs. I asked for the booking transferring into their name but Abbey refused. They were however, happy to rent me a car without my licence if I paid 200 euros in cash. I called Auto Europe for assistance, but the lady I spoke to said she was unable to help. I asked her to book us a vehicle in my friend's name but she wouldn't do that either. So I lost my money on my original booking and was left no option than to pay another €200 for a car. Very poor all in all. "

" Very unhelpful, I forgot my license ( totally my fault ), but was travelling with a friend whe had theirs. I asked for the booking transferring into their name but Abbey refused. They were however, happy to rent me a car without my licence if I paid 200 euros in cash. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by SEAN - 16 October 2023

" Great price, great service from staff but car wasn't in great condition. "

" When we collected the car the girl on the desk was brilliant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by PATRICK - 15 October 2023

" Really good value and would book again "

" Car was what was needed for 2 people n Crete "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by GARY - 11 October 2023

" Poor taste in mouth after using shabby cat ! "

" Should be called Shabby car ! Long wait at pick up Long walk to pick up Poor downgraded car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by GIOVANNI - 10 October 2023

" Good range of vehicles with various suppliers. I tend to use the major suppliers. "

" Friendly and efficient staff. Vehicle was reliable. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by CARLO - 09 October 2023

" Easy pick up and drop off. Very friendly staff. I will definitely use again. "

" Easy pick up and drop off. Very friendly staff. I will definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SIOBHAN - 08 October 2023

" Good price comparison but will prib book direct nect time as loads of small print stuff was missed in info sent to me. "

" Pick up great. Even handled the fact we had to pay extra fee really well. Drop off terrible. Rude and accusatory man. Asking whether a scratch that was clearly marked on the pick up documents was lne qe had done. Asking us for photos. Being impatient. Being rude. Unfriendly. Really awful experience. I was quite upset. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 3

CHANIA, GR - Reviewed by PETER - 07 October 2023

" Have used Auto Europe on a number of times in the past and always easy to use and good prices. "

" Good and quick pickup and drop off, simple and easy. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by PETER - 06 October 2023

" Apart from the difficulty we encountered trying to locate the office everything else was first class. "

" Very good experience and very happy with service and car. It would be helpful to explain to new clients where the Carwiz office is located as it took us some time to find it just outside the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RICHARD - 05 October 2023

" Easy to use "

" Very efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by HARRIET - 03 October 2023

" Auto europe wins every time! "

" Efficient but don't understand 'fast check in' as the time it takes to do paperwork is exactly the same "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by JOHN - 02 October 2023

" Driver over 70 surcharge not indicated until paid . Not good . "

" Due to flight delay ... advised U.K. who did not tell Abby ... there was confusion when collecting . Eventually agreed to rent a car . Took us to the terminal which was good . "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by ROGER - 01 October 2023

" Only catch was 1st bar of fuel guage dropped after less than a mile, yet when I toppe dit up, that same bar lasted 3 hours driving, so prev hirer pulled a fast one, or someone is syphoning off the tanks. "

" Only catch was 1st bar of fuel guage dropped after less than a mile, yet when I toppe dit up, that same bar lasted 3 hours driving, so prev hirer pulled a fast one, or someone is syphoning off the tanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by SALMAN - 30 September 2023

" Usually very happy with AutoEurope but the terms and conditions with autoeurope on this occasion were not very clear and did not allow for short delays on flights which is such a common issue at airports which passengers have no control over, I had notified AutoEurope as per the booking emails however nothing was done for me even though there is a specific form on the websites and emails for this "

" Very poor experience of car hire, the worst I have had so far, the Ryanair flight was delayed however I managed to reach the check in only 45 mins after the time of my booking and although the terms and conditions of the company state that there is a 1 hour grace period they charged me an extra 20 euros for the late arrival, I then was also charged extra for damage and theft cover which I had already paid for when booking through autoeurope. I WOULD AVOID THIS COMPANY AT ALL COSTS, better to pay an extra 20 pounds at the time of booking to a more reputable and flexible company than an extra 80 at the point of arrival "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by JOHN - 29 September 2023

" Would recommend but advice not actually on airport site "

" Brilliant service but our only, very small, issue was that the collection/drop off point is not immediately at airport. You have to walk a few hundred yards to find them and there was no signage at airport. Once we asked someone it was easy to find. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by GEORGE - 27 September 2023

" Would use company again "

" Very helpful and provided a great car for the week "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ROBERT - 27 September 2023

" The pick up and drop off at the airport was very easy as was the car hire process. Thank goodness there was no hard sell by the team at Centauro. "

" The team of Centaur0 are really helpful and friendly. A particular shout out to Vasilis who was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DAINA - 25 September 2023

" Auto Europe charges money for insurance which doesn't cover anything "

" Booked car with insurance, which doesn't cover anything, needed to pay extra to be covered, next time I'll book straight through Yours to avoid paying extra "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by STEVEN - 25 September 2023

" The renting experience with Autoeurope is good, with Carwiz, not so good. "

" The car they provided initially was very poor. 124,000km on the odometer and the condition reflected this. There was a fan belt (.?) squeal so I drove it round the block and returned it. It was replaced immediately with a better car, which, although well battered with 80,000km, proved to be comfortable and reliable. I've rented with Autoeurope many times but this was the worst experience I've had to date. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by AUDREY - 17 September 2023

" Great ! "

" Very friendly and not fussy staff, hassle-free pick up and drop off, good car. Highly recommended ! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by BRUCE - 12 September 2023

" Absolutely no problems which is quite unusual when renting a car. Very Happy "

" Very easy and efficient service Staff very pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by SEAN - 09 September 2023

" staff very polite "

" staff very polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CLIVE - 06 September 2023

" Have had better experiences with hiring a car this was undoubtedly the worst car we have ever been given "

" The car was not as specified the boot was tiny , we booked one for 3 cases and 5 people the battered Suzuki we were provided with was disgustingly stained inside , there was a chip in the windscreen. My case was damaged after having to be wedged in. We asked for another car but they only had smaller vehicles available. The gear box missed gears, the engine was pathetically under powered and keyless entry did not work. It barely made it up the steep roads. This car is fir only for the scrap heap and in our opinion was dangerous to drive.the steering also tracked right. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by JOHN PAUL - 06 September 2023

" Very poor car condition, poor customer service and experience, would not recommend this provider and unfortunately in turn has reflected badly back on autoeurope for their choice of partners. "

" Very frustrating and disappointing pick up process. Long wait and que to access check in/pickup (over 30 mins). On pick up for getting all the paperwork done felt like a very obstructive member of staff, when trying to explain that the original credit card had been lost it lead to a very repetitive conversation which I was having to offer all the options solutions and just being asked for the lost credit card which i explained was impossible. Then they refused to take payment with a debit card with my name on, refused to take a credit card with anothers name on despite being part of the booking party, refused to then accept adding the second person as a named driver despite being willing to pay and use the credit car with their name on then. Eventually leading full circle to my original offer of paying with a debit card with my name on. Then on checking of car there was a significant chip and damage to the windowscreen, on asking if this was road legal we were dismissed and when asking if another similar car was available(of which there was >10 cars in the yard which i appreciate may have been booked ) we were immediately dismissed out of hand. Then for the damage check we had to insist on a new form as the carwiz provider immediately signed with no inspection of the car despite the above windowscreen damage and multiple scratches and dents to the car and wheels, I had the feeling we had no just been perceived as difficult and obstructive despite this being well within our rights and the whole point of the process. To top it off the car was parked in the corner between two other cars at right angles needing the wing-mirrors to be pushed in to even get out of the space. Would certainly avoid in future and will not be recommending friends/family based of this awful experience. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by BENJAMIN - 05 September 2023

" Unmentioned hidden charges not acceptable. Either pay or no car so left with no choice and €40 out of pocket. "

" Booked my car to be taken at 10PM. A very small delay due to the flight but was forced to pay an 'out of hours fee' of €40!? It is apparently CARWIZ policy if collecting after 10PM but I was not made aware. Surely this should have been mentioned prior by AUTOEUROPE as I booked my pick up for 10PM? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by DAVID - 04 September 2023

" I have no problem with Auto Europe and will continue to use them, but I would not take a car again from Carwiz and I feel Auto Europe should review their relationship with Carwiz. "

" Long wait to pick up the car (over 30 minutes) despite there being only two other people picking up cars. Car was in a dreadful state with large scratch and dent on passenger side, scratches on nearly every panel and nearly 50,000 km on the clock (I didn't expect a new car, but this one was rather "tired"). The car mat in the driver's footwell had loose/torn binding on it which was not noticed until it got caught on a nut on the bottom of the steering column and almost caused us to crash when it jammed the column. Fortunately it happened on a fairly straight stretch of road and not on one of the twisting, hilly roads in Crete and we managed to free it. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by STANISLAV - 04 September 2023

" I was a client of Auto Europe for a long time, and everything was fine until I had to contact support to resolve the issue with the fuel. First they forgot about me for a month, and then when I called it appeared I was responsible for me being scammed. Then they refunded a some of money to make me feel a bit better for myself. "

" Though reservation was for pick up full, return full, they gave me car with nearly empty tank. Calculating fuel amount is not what I want to do on a holiday. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by MARK - 04 September 2023

" I have been promised a refund which will close the issue once paid.it was hard to believe the cars were all reallocated during our delay of less than 2 hours "

" Flight was delayed and we and others were told there are no cars available chase your agent for a refund "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by LAURENTIU - 02 September 2023

" Bad experience, unfriendly staff. Didn't feel comfortable to rent from them. "

" They had strange requirements, such as to bring the car back cleaned. It's not my job to clean the car and especially if you take it to the beach, it gets dirty quickly. In spite of their request to bring the car back clean, they didnt even bother to put windscreen wash liquid. They have also charged me 40 eur extra because i arrived 7 minutes later than my set time at 10 pm. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by STELIOS - 31 August 2023

" Brokers with good quotes most of the times "

" Car was in poor condition mechanically. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 2

CHANIA, GR - Reviewed by DUNCAN - 29 August 2023

" Efficient, decent prices. "

" Excellent customer service, high quality, well-maintained vehicle provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by VLADIMIR - 29 August 2023

" We had a good experience with the company. "

" Great customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SUKHJIT - 26 August 2023

" We had no problems all went to plan. "

" All went to plan no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JAMES - 22 August 2023

" Check in was absolutely fine very efficient. Check out was more difficult "

" The car was very very badly scratched from roof bonnet sides bumpers. The rear number plate was being held on with sellotape. The breaks were in a bad way - sounded like metal rubbing metal when we breaded. Upon returning the car even though all the scratches were marked on the paperwork they tried to say we had scratched it even more. Finally when the manager came to inspect he agreed that they were old scratches as most had small amounts of rust. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CHANIA, GR - Reviewed by DIMITRIOS - 17 August 2023

" Autoeurope is great "

" Carwiz gave me a lower category car than the one booked "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 3

CHANIA, GR - Reviewed by PAUL - 16 August 2023

" Staff helpful "

" The car we ordered wasn't available when we arrived. We were given an alternative. Told it was an upgrade. Wasn't. A babu seat was in car. Had to be removed on our entry to car. It was left there. A few issues with car. Clutch issues. Not a great standard. But did get us from A to B. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by PHILIP - 14 August 2023

" I have used Auto europa for years and will do in the future but car hire is becoming beset with rouge traders "

" Volta is really monza.. the car was in a terrible condition covered in scratches and dents fortunately I videoed the car on collecting it because on returning it the tried to apportion blame for one of the scratches on me .. but on viewing the video it was clearly visible on pick up ... total scam company !! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by ANDREW - 12 August 2023

" na "

" na "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by STEWART DOUGLAS - 11 August 2023

" Astoundingly different aggregators sent me to Abbycar via AE on the same day for the same car with vastly differnt pricing...it pays to shop around. "

" Nearly every panel of the car had a scuff or dent, the staff were efficient and marked all on the checkout sheet....but I expected the car to look smarter than it did. Also the car tyres were inflated to 32 psi.....should have been 38 with 4 adult passengers and bags...I had to correct this myself and the lower pressure made a massive difference in fuel consumption and power on steep mountainous roads. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by SIMON - 11 August 2023

" Auto Europe is a great app for booking car hire for holidays and I'll continue to use it, despite the experience with this provider. "

" We had a long wait when collecting, as not enough staff on. The car was full of scrapes and dents. They would not accept our credit card as it was in my wife's name and not mine and as a result we had to pay an extra charge of €150+ to have extra insurance instead. Felt ripped off. Car was fine, if a bit bashed up. Then on leaving it back, having filled it up with petrol at local airport garage, was told by Carwiz it wasn't full and I had to pay them another €10. I left absolutely fuming. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by LEE - 08 August 2023

" Service was fine but the car let it down again I paid a little bit more for a better car but got the worst and it didn't have a built in GPS the lady behind the counter trying to offer me a old clapped out Tom Tom hand held thing that didn't even work. "

" Didn't have the car I paid extra for. Didn't have a GPS I desperately required. The car was dirty inside. A warning light came on all the time which left me feeling nervous about breaking down in a foreign country with a 6 year old with us. There's was loads of choice of cars on the website but when I arrived all they had was Nissan micras which left me feeling if I had have paid a lot more money I would have still had a Nissan micra. I wasn't happy. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by STEVEN - 26 July 2023

" Smooth process "

" The car had seen better days but was in full working order except the media system which was temperamental "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by HAYLEY - 22 July 2023

" Easy booking process, clear documentation, good value. "

" Very friendly staff. Very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by GEOFFREY - 18 July 2023

" Very pleased "

" Very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by ANTHONY - 16 July 2023

" i have no further comments. "

" There were some aspects of the hire that I was not happy with. Firstly, the pick up point is about 400 yards from the airport terminal and this can be tiring in the Cretan sun. Secondly, the fuel policy is meant to be full to full but my hire car was only half full; it is very difficult to gauge exactly the right amount to fill up when returning the car so that you are not either penalised for underfilling or giving the hire company free fuel. Thirdly, there was nobody at the kiosk when I returned the car. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by SANDRA - 13 July 2023

" When booking on your website, we don't remember any details about the extra insurance mentioned ABOVE and WE OPTED FOR THE THE FREE ADDITION OF AN EXTRA DRIVER AND WERE THEN CHARGED 19.84 EUROS. WE WERE TOLD BY ENTERPRISE THAT THEY COULDN'T APPLY THE OFFER MADE BY YOU. SO AGAIN WE FELT 'RIPPED OFF' WE CAN SEND THE REQUIRED EVIDENCE IF NEEDED. ITS THE PRINCIPLE RATHER THAN THE COST. PLEASE HONOUR WHAT YOU OFFER. "

" The only criticism we had with Enterprise was the additional 250 euro charge for their insurance even though we had taken out significant insurance when booking via the website. Fortunately no claim was needed. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by JOHN - 10 July 2023

" AutoEurope I love....efficient, effective and on the ball. "

" I called a few weeks in advance explaining that we shall be arriving very late....'no problem at all, we know your flight number, someone will be here, do not worry' was the response. But no mention of a surcharge for late pick-up. And despite the fact that I have been booking my cars with AutoEurope for ever...and turned 70 three years ago, I have never been charged a surcharge for being over 70! In all I had to pay an extra Euro70 when collecting the vehicle. And it took over an hour to collect. And the guy dealing with it was surly, and stank of BO. And the car was old without a USB connection. Altogether, the worst AutoEurope (Abby) experience ever. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by PAUL - 04 July 2023

" Everything went OK but the car itself wasn't quite what I ordered and, while perfectly OK for pottering around town, was underpowered for driving in to the hills of Crete. "

" Staff were very good. Car itself was clean and in decent condition, but I booked a "Peugeot 308 or similar" and got a Nissan Micro with the puniest engine imaginable. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by SIMON - 03 July 2023

" Easy quick, competitive priced. And helped to contact crntauro when we were slightly delayed. All good. Thankyou. "

" Everything was great except we did not get collected by car hire company at the airport like we were supposed to. Instead we had to get a taxi which stung us for 20€ for a 3km trip due to them dropping us at a car hire company! Other than that centauro were great. We stool out the extra insurance. So it didn't matter that the car already had few scrapes, which we couldn't see when we collected it as it was dark. So generally a good experience from them. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by NATHANIEL - 03 July 2023

" ad "

" great service at Chania, very friendly and a good price but the car was old and scruffy and had very worn tires. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by MARTIN - 01 July 2023

" Great customer service. Waited for our delayed flight "

" Great customer service. Waited for our delayed flight "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CHRISTINA - 26 June 2023

" When we had some issues picking up our car, we called Auto Europe and they were disgustingly rude to us over the phone. Just kept saying "what do you expect us to do about it", even though the issue was their error. Unfortunately for them they were on loud speaker to a room full of other potential future customers who I think it is fair to say will not use them. We will never use again "

" Not very efficient on the desk (took us over an hour to get our car once we were seen) and tried to sell us extra insurance we already had and asked us to sign documents but weren't willing to show us what the documents were "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by MICHAEL - 21 June 2023

" Booking was easy and quick. Great prices and fantastic service. "

" Have used Abbeycar at Chania a few times and always received excellent and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ALASDAIR - 15 June 2023

" Good value "

" Only issue was-thecar engine cut out 3 times declaring a fault.and once itwould not get up a hill and we had to find alternate route. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by SUSAN - 09 June 2023

" Good service, good cars, good staff. Can't really ask for any more. "

" Have used Carwiz before and always happy with the service. Our flight was delayed but counter staff were available for the handover. No one there when I returned the car, so left the keys in the clearly labelled box. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by RICHARD - 06 June 2023

" Efficient and value for money "

" Efficient and value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by PETER - 04 June 2023

" as above "

" We rented a car from this firm and were concerned at the hard-sell tactics used to persuade us that we need to take out their premium extra cover even though we had a separate cdw policy. We are experienced renters and always use a separate cdw policy, but we were almost taken in by hard sell tactics which claimed that "lost hire costs" (ie the hire income the firm would have earned if our car was off the road as a result of needing repair) would not be covered by our separate cdw, and was never included in these policies. A very nice smooth talking young man almost persuaded us to pay as much as the two weeks basic rental (£300) for extra cover. When we checked later with our insurance they confirmed that these costs were indeed covered by our separate cdw, as is standard in most such policies. We did not appreciate being hard sold extra charges on the basis of basically false information "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by GATIS - 24 May 2023

" If car would be in better condition,I wouldn't complain about anything. "

" Car wasn't in good condition. Front bumper was loose,back screen viper was missing,front windscreen vipers weren't in good condition.Front windscreen washers weren't working . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by STEVE - 22 May 2023

" Additional insurance slightly misleading as we still had to leave a substantial deposit with Carwizz as they said the additional insurance was not with themselves "

" Car had lots of minor damage/scratches Had to wait around when returning car as office was closed (around 12.30) although we was given a lift to the airport terminal when they eventually arrived "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by MICHAEL - 22 May 2023

" Good price "

" Good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JOHN DOUGLAS - 16 May 2023

" Courteous and efficient - a pleasure to deal with. "

" Very helpful and pleasant staff. Trouble free and quick pick-up and return. Good vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DAVID - 02 May 2023

" Used auto Europe on many occasions however confidence shaken on this occasion so unfortunately may have to go elsewhere next time "

" Had to pay for breakdown. This is unusual and not mentioned in the voucher. Car condition was awful and sounded mechanically unsound. Auto Europe should not be promoting this company "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by PAUL - 19 April 2023

" All worked very well and seamless in terms of service. More than lived up to expectations. Thank you "

" Great value, professional & friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by ANDRZEJ - 19 April 2023

" No problem whatsoever "

" No problem whatsoever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by EDWARD - 18 April 2023

" Autoeurope did not care that their we site had incorrectly listed abbycar as "in terminal" during the booking process which we paid a premium for, nor sid they care that the car was not of the same class and that the car was dirty on collection "

" The car we were given was not the same standard as we had booked. The location was not at the airport but outside the airport on a road with no pavement which was very dangerous for us with our small children and luggage. The booking listing lied and said it was in terminal and then changed it on the voucher. The car we were given was very dirty. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by RAFAL - 10 April 2023

" Very positive "

" Fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JAMES - 30 October 2022

" Having not accepted for very good reasons the rental car booked on Auto Europe website also paying for cancellation protection and reserving additional cover for £32.20 . I have twice emailed and requested a refund and twice so far been given feeble excuses and not been offered a refund . I have done nothing wrong in refusing the rental from Exer and am very disappointed at this stage to have to fight my case when it is plainly obvious a refund should have been offered immediately. I expect a positive response in the near future . "

" Vehicle was not in rentable condition with numerous serious dents and scratches noticeable on bodywork . Rejected the car , and refused to leave an excess credit card or cash deposit. Had reserved an added insurance of £32.20 on Auto E website only to be charged €132 for the same insurance , which I refused to partake as I wasn't expecting these hidden extras . Was told to either pay the €132 and €200 cash excess or no car . As we had already rejected the vehicle due it's condition there was no further transaction . Had to taxi to our accommodation at 1 am in the morning and hired from a local company called U Drive and was satisfied with their terms and conditions . "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by RICHARD - 30 October 2022

" Great choice of providers and vehicles "

" Quick and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MICHAEL - 23 October 2022

" Good service, except airport collection "

" Failed to pickup at airport....one hour wait.... telephone not manned "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by PATRICK - 22 October 2022

" See above "

" Should clearly state no American Express when booking as had to pay another 70 euros when picking car up. Returned the car with a tiny scratch on it, that I don't recall causing and had to pay 300 euros even though I have full cover. Will be trying to claim it back through insurers but will not be using Carwiz again for sure. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by TIMOTHY - 14 October 2022

" Auto europe are great. Very good deals and great cancellation policy. "

" The car was old. The drivers seat had lost all its support on one side. The rear wiper was hanging off and the oil cap was missing off the engine, parcel shelf broken etc.. However, the AC did work and it did get us around Crete without issue. This was expensive for car hire but less than the competitors so I guess you get what you pay for. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by LAZARUS - 11 October 2022

" The car was not what I had booked or even close to what I had booked "

" The car was not what I had booked or even close to what I had booked "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by JOHN - 11 October 2022

" Have used Auto Europe so many times which speaks for itself "

" Only criticism is that on arrival at Chania, there could have been more detailed instructions to find the CarWiz office "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DAVID - 11 October 2022

" All good, very happy with car rental experience, thank you. "

" Very helpful, friendly staff, quick and efficient, good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by NEIL - 02 October 2022

" Overall was a good experience. "

" Only concern I had was that the vehicles washer bottle was empty which made me wonder whether other basic checks (oil, tyre pressure, radiator) had also been over looked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by JEREMY - 30 September 2022

" Very good service as ever "

" Efficient service. Car was not full of fuel as requested which was disappointing "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by STEVEN - 28 September 2022

" Mainly much better than the various competition we have used over the years. "

" Couple of things. Car was covered in serious scuffs, dents and scratched which we could not see in the dark on pick up so had to photograph and email. In the end were were not charged for these but were worried for some time that we might be. Also the charge which we paid for for different drop off at booking was added to locally. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by RHYS - 26 September 2022

" Reliable "

" It took an awful long time to get the car and to drop it off. There is no parking available so we were told to leave it right outside the office... The police were not happy with that and so I'm afraid the office for a finw. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by STEPHEN - 26 September 2022

" Same comments as above. "

" The car was ready when we arrived and overall very satisfied with the service and overall experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by GIANLUIGI - 25 September 2022

" Good prices and value for money. Auto Europe is a very good option to find convenient offers. "

" It could have been clearer the communication especially at the beginning when it has been quite confusing the procedure to collect the car; it wasn't highlighted in the email that Enterprise does not have a counter at Chania's airport and it was not clear at all that we had to contact the company by phone or wait to be collected by a member of the staff. However, I have to say that, a part from that, all the staff has been very nice and helpful. The car was in good condition but quite old stereo with no even bluetooth connection which for a holiday car would have been nice to use the phone to listening music. Overall, I was expecting a bit better car however it has been completely fine and has done the job well. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by RICHARD - 20 September 2022

" But more honesty would have been appreciated "

" It was not in the airport terminal as requested. Car was a bit beaten up and not the one on the site. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by JONATHON - 13 September 2022

" Car not what was booked, this car was old and not in a great condition. Staff were rude and unhelpful. Will never ever use them again. "

" The lady behind the counter was extremely rude. I was given the oldest car in the car park, when I said I was unhappy I was told that they weren't prepared to do anything. The car usb only sometimes worked, the outside lights were covered in some film and the car shuddered when in neutral. Very disappointed, will never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3