AUTO EUROPE COLOGNE, GERMANY Car Rental Reviews

COLOGNE, DE - Reviewed by BRANISLAVA - 13 September 2025

" All very positive "

" Counter staff are very polite, friendly and professional. Process is straightforward. Good location, excellent vehicles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JENS-DOMINIK - 26 August 2025

" Auto europe was good in rebooking me to another company, but could leave the airport only 3h late "

" I had ordered a vw Tiguan, they only had the much smaller Renault captur. Very unhelpful local staff. Had to wait for 1h for the auto europe Callcenter to open, then 2h for a car from another company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by CRAIG - 22 August 2025

" Terrible experience with flex to go. To be told after arriving at the pick up desk that no cars were available and none would be available and then left to pick up with auto Europe. I failed to see how a company can operate with not having cars available for pre-booked vehicles absolutely no resolution attempted by flex to go it was just speak to your agent to sort something out. just overall terrible. "

" No car available. Had to contact auto Europe who sorted a replacement but hours after our original pick up time. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by MEMET ALI - 28 July 2025

" I want to refund my money "

" I have reservation but flex to go' s staff cancel it on 14 July. Can you refund me all money, 165 GBP. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

COLOGNE, DE - Reviewed by CHRISTOPHER - 23 July 2025

" Ok ish "

" The hard sell on extar insurance was unwelcome "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by DAVID - 19 May 2025

" Not enough staff on the desk and car had warning light on so had to wait for alternative. "

" First car offered had engine management warning light on and there was no alternative vehicle, had to wait for a return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

COLOGNE, DE - Reviewed by CHARLES - 04 November 2024

" Always use Auto Europe - provide good price comparisons. "

" DO NOT USE Alamo/Enterprise at Cologne / Bonn airport. Suspicious they are running a scam and will claim that you have damaged the car even after you have dropped it off and they have given it the all clear. At least that's what happened to me and they took my €1500 deposit for an enormous scratch that they sent me pictures of 20 minutes after the guy had given the car a thorough check and said I was good to go. Luckily my credit card company has stepped in (for now at least). VERY DODGY "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by CHARLIE - 16 October 2024

" Absolutely terrible.! "

" Car was hired from Flex to Go in Cologne. They initially wanted 1200 Euros for the deposit which I finally managed to negotiate down to 500 Euros. I told them I had full insurance, they didnt care.! I then asked to drop off the car in Dusseldorf as I had to travel from a different airport. They emails me and said this was OK but would cost an addition 205 Euros. I called and emailed them 5 times for clarification on the drop off point and contact numbers, no one responded for 2 days and I ultimately had to leave the car in Witten and leave the keys with my client. One of the most stressful car rentals I've ever had in my life. Totally inadequate company with no proper emergency number or email address that works.! "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 7

COLOGNE, DE - Reviewed by DUNCAN - 23 September 2024

" Very good. No complaints. Excellent service from Batuhan Serdar. "

" Car checks-ins could be quicker. The US seem to be quicker at this than the EU. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JAMES - 23 August 2024

" The rental all went smoothly. The main problem was leaving the airport and returning the car at the end. The signs at Cologne-Bonn airport need to be much clearer to remove the stress at each end of the process. I can't be the only customer who has experienced this. The counter staff went to great lengths to assist me in this, but it is very easy to take a wrong turn. "

" The rental all went smoothly. The main problem was leaving the airport and returning the car at the end. The signs at Cologne-Bonn airport need to be much clearer to remove the stress at each end of the process. I can't be the only customer who has experienced this. The counter staff went to great lengths to assist me in this, but it is very easy to take a wrong turn. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

COLOGNE, DE - Reviewed by MATTHEW - 13 August 2024

" Unpleasant. Hidden charges. Poor drop off service "

" There were hidden charges, I was not told that not having a credit card would lead to additional charges. Likewise for driving the car to Belgium. A complete joke. I was also accused of stealing the vehicle after I had dropped it off at the airport. The person who a dropped the keys to at wheel clearly hadn't communicated to the company that the vehicle was returned "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by JOHANNA - 21 July 2024

" I reported the situation with the missing fuel level to the rental desk. They accepted my photographic evidence and suggested to issue a voucher to compensate me for the missing petrol. "

" Staff were reluctant to accept my British paper drivers license. Vehicle was not fully refuelled and mileage on the clock differed from actual mileage reading. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

COLOGNE, DE - Reviewed by DUNCAN - 27 June 2024

" Extremely slow check in which delayed me arriving at my hotel. The drop off was a joke - 3 members staff sitting around having a laugh with each other and not checking in cars. I asked them to check my car and they said "you leave, we'll do it later". That's not good enough. They needed to check it with me to sign it off. "

" Extremely slow check in which delayed me arriving at my hotel. The drop off was a joke - 3 members staff sitting around having a laugh with each other and not checking in cars. I asked them to check my car and they said "you leave, we'll do it later". That's not good enough. They needed to check it with me to sign it off. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

COLOGNE, DE - Reviewed by JOHN ANTHONY - 26 May 2024

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by HELGA - 25 April 2024

" was relieved to know I could continue my journey late at night after delay, lady at counter very friendly and even showed me to where the car was located in park house nearby "

" flight delayed for 2 hrs, good communication via e mail, agent kept counter open unril after 23.00 pm..but charged 40 Euros extra...arrived at counter 23.05 pm "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JOHANNA - 15 April 2024

" Excellent and fast service at the checkout counter, but again the vehicle was not ready for collection. This is about the fourth time I rented a vehicle from Enterprise where the car was not ready at the allocated time. It seems that there is not enough staff available to get the returned cars ready for the next rental. "

" The vehicle was not ready although my flight was delayed and I picked up the car 40 minutes later than expected. I was informed it would take another 20 minutes before I was able to collect the car. when I arrived at the return car location to pick up the vehicle that had recently been returned, it was still not even collected to get washed. I demanded to take the vehicle in its present dirty condition as I was already late for my appointment due to the flight arriving late. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

COLOGNE, DE - Reviewed by JOHANNA - 09 February 2024

" In summary, although the rate was competitive the whole customer experience from this car rental company was poor. "

" Booking through Auto Europe and as a regular hirer of cars at Cologne Airport my first time experience in using Flex To Go was very disappointing when compared to the other car rental companies at this airport. Herewith are the customer service shortfalls experienced on my booking. 1. Confusion as to the whereabouts of the car keys resulted in a 35min. delay in driving away with the allocated vehicle. 2. Extensive damage on the vehicle was not noted on the rental documents. Attempting to inform a person was difficult as the counter/phone no. is not manned at all times. 3. Eventually a person responded and said; " don't worry about the damage as it was a vehicle that was due to be sold and we had no alternative but to take off the vehicle sale line". 4. The approx. kms. driven was no more than 350 during my rental, however the mileage recorded on the final rental docs. is 899?? 5. The rental doc. indicates 50% fuel level, however the car was full at the start of the rental period 6. There was no mandatory Parkschein in the car, I therefore had to buy this item during the hire period. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

COLOGNE, DE - Reviewed by JOHANNA - 12 December 2023

" Very pleased from start to finish "

" Driving a brand-new VW Gold was a great experience. The vehicle was in fabulous condition and given the fact that it took Diesel fuel, the consumption was extremely low and economical. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ANGELO - 06 December 2023

" The rental in general was ok, the problem was with the dropoff. The wrong timing was taken by the personnel at the Munich Airport (even though there is an automatic scanner at the rental return garage entrance!). The personnel listed the time they inspected the vehicle and not when we actually returned (there were a lot of returns at the time, so we just handed the key to staff and left). We were charged an extra day then and I had to justify my timings as opposed to the garage personnel - thankfully I had evidence of refueling, and pics taken at the return. Had I not, I'd have been charged an extra day for nothing! "

" The rental in general was ok, the problem was with the dropoff. The wrong timing was taken by the personnel at the Munich Airport (even though there is an automatic scanner at the rental return garage entrance!). The personnel listed the time they inspected the vehicle and not when we actually returned (there were a lot of returns at the time, so we just handed the key to staff and left). We were charged an extra day then and I had to justify my timings as opposed to the garage personnel - thankfully I had evidence of refueling, and pics taken at the return. Had I not, I'd have been charged an extra day for nothing! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by IAN - 10 August 2023

" As per the agreement I attempted to phone Auto Europe to tell them we would be delayed. I called the put of hours number on two occasions on one occasion I hung on for over 14 mins without any answer. I have the phone records to prove this. Despite this Auto Europe have not offered to refund me any of the money I paid. I am currently over €500 out of pocket by having to hire a car from another supplier(Sixt) because Auto Europe did not answer the phone. "

" Although they had been given my flight details and knew my flight was delayed they did not keep the desk open. They did not answer the phone when I tried to phone them to tell them we would be late. This resulted in me having to rent a car from another supplier. Despite this Alamo have refused to refund any money to me. Their customer service is therefore very poor and I would dissuade anyone from using them "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by KHALID - 23 July 2023

" Really good, everything was Perfect "

" Europcar at Bonn airport were super. The car collection and drop off with follow On email communication we're spot on "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by GRAHAM - 22 May 2023

" Yet another poor rental experience with a hire company claiming damage by the renter. The industry needs to clean up it act. "

" Voucher not initially honoured. May or may not be resolved. Vehicle dirty with no in-person hand over or paper list of existing damage. Consequential disagreement about damage on return. Ongoing! "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 3

COLOGNE, DE - Reviewed by KAROLINA - 21 February 2023

" All went smoothly and was clearly communicated, no problems at all "

" Great experience, will use Thrifty again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ANDREW - 26 September 2022

" I have used Auto Europe before and this time everything was just as good as before. However, there are other rental brokers that I have used as well and I would always compare what they offer compared with Auto Europe's offer. "

" I only chose Enterprise because it was the most attractive offer to me of all those offered by Auto Europe. It was disappointing that on picking up the car, the two front tyres were below the recommended pressure and a warning was showing on the dashboard. Why had the person responsible for preparing the car not spotted this? However, it was easy to resolve. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

COLOGNE, DE - Reviewed by THOMAS - 01 September 2022

" Unhappy as not instructed that I had to provide flight number. "

" Flight arrived more than 1 hour late so they cancelled my booking and then charged me extra for a new booking. Said it was my fault as flight number was not provided with booking. I do not recall being able to do provide this information via your site. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by SARTHAK - 05 August 2022

" AutoEurope was definitely able to get me a better value for my rental. "

" Great, but they put in a fuel purchase option by default which was a little misleading. But Great overall. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by FABIAN - 16 June 2022

" Good price "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JOHANNA - 11 June 2022

" no comments "

" Fast efficient service. Received upgrade to C-Class Mercedes. Lovely clean vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by WILLIAM - 16 September 2020

" Correct car needs to be ready. Staff needs training. "

" If book a car of a certain size, that's what I want. NOT something twice as big. NO EXCUSES. This car was booked a while a go, so you knew I was coming and should have got your self organised. Failure to plan, plan to fail. The rental assistant gave very unclear instructions as how to pick the car up. I found the correct, but then, as it turned out, ask for the keys at a completely unmarked cabin. That part I wasn't told. I little more care would have saved me hassle and afforded a better score. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by EBERHARD - 26 October 2019

" -- "

" -- "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by BIRGIT - 25 October 2019

" Sixt fulfilled all my expectations as always "

" I was very happy with Sixt but stumbled over a major problem in Cologne Airport as I could not find the Drop off location "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by DAVID - 17 October 2019

" Very smooth and effortless experience. "

" Very smooth and effortless experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by MICHAEL - 12 October 2019

" Excellent. Very pleased with the car we hired. "

" Easy to book online. Excellent service at the desk by friendly staff who were very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JOSHUA - 02 October 2019

" Overall good apart from the extra charge "

" Overall good but not happy being charged for dropping the car off on a day that I wasn't even in the country. Currently disputing this. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ADAM - 02 October 2019

" Really good. Nice and easy with good prices "

" Decent. Tried to push an upgrade on us at the desk and seemed less eager to help once we'd refused it, but good apart from that. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by THOMAS - 13 September 2019

" Auto Europe never responded to our panic call. The customer service did not escalate the matter as promised. Never responded to the mail we sent in this regard and is yet to issue us a refund for a service that was denied. Yet it has the audacity to ask for our experience "

" We had a pathetic experience. Never got the car as their manual is dated. Paid for a service that was denied. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JONATHAN - 05 September 2019

" Quick booking procedure and easy to use. However, even though I stated that I'd be using the car in Germany and Belgium. Auto Europe did not inform me that Hertz would charge me a supplement fee on collection of the vehicle for changing countries. This ended up costing me an extra 28 Euro. This was disappointing! "

" Quick turn around. Very helpful staff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by JOHN - 01 September 2019

" Great screen scraper and enterprise are prob the nicest to deal with. "

" Had to wait 10 minutes on pickup despite being on time , however I would thoroughly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JONATHAN - 28 August 2019

" I have no problem with the service I received from Auto Europe or the Counter staff at Buchbinder, however their aftercare service provided by Charterline Fuhrpark Service GmbH just rip people off, as their online reviews confirm. Would have been nice to know this company was involved when I made my decision to book; the extra charges means the overall cost was not good value. "

" When returning the vehicle in immaculate condition, the staff member checked over the car and found a small (10cm) scrape on a plastic wheel cover; I do not remember this happening as I did not park near any kerbs. It was marked on the sheet and I was sent on my way; on returning to the UK I was charged EUR 100 for the damage, I believe this is excessive! You can buy a full set of replacement OEM wheel trims for less than EUR 100, plus the whole point of wheel trims is to protect the actual wheel rims which were undamaged. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by EMILY - 05 August 2019

" no issues "

" Very speedy and well organised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ANDREW - 18 July 2019

" went very smoothly "

" No Problem - tried to sell extra insurance - but not pushy also tried to say would be better to prepay for tank of fuel - but not too pushy when both declined "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by DORIS - 15 July 2019

" Very good. "

" Very good customer service and car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by PETER - 10 July 2019

" Excellent local staff "

" We thought we had paid for every thing like insurance we ended up having to pay again for the local insurance and other extras "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by CHRISTOPHER - 25 June 2019

" Car was good but hidden costs not happy with not clear when taken out online rip off "

" I thought that the insurance cover that I had taken out on line was sufficeint but that was not the case I had to pay another 57 euros to the counter staff not happy about this at all . Might aswell have hired from sixt in the end or the other car rentals as this took your rental above the other rivals. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by DOMINIK - 30 May 2019

" aa "

" its impossible to fully inspect the car in car park as its too dark. had to drive out and leave airport to inspect car properly and to notice few extra marks on bodywork that were not listed on rental agreement car was very dirty inside and outside "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

COLOGNE, DE - Reviewed by WADE - 13 May 2019

" Compared to most of our experiences in picking up rental cars at airports, our pick up and return at cologne- Bonn airport was a nightmare. Despite the fact that we had reserved a GPS at the time of our booking, we were told at the counter that there would be a delay while it was mounted. As we were a little early, we were not bothered by this. The directions from the service counter were vague, and as there were no sidewalks that lead down into the garage, we had to take an elevator down And then search for 20 minutes before we found the small office in the garage, only to discover that we would have to wait additionally for the car to arrive. It was the return of the car, however, that was the most frustrating. We entered the underground parking lot for rental car return and followed the signs for enterprise/ Alamo. After pulling into the queue, And waiting 10 minutes, we were instructed that we were in the wrong section. Believing that we had misunderstood the remarks, we found the office and asked why we were in the wrong section. We were then told, "well, the signs are incorrect." There is no sign informing potential returnees that the "enterprise/Alamo" signs are incorrect . "

" Most frustrating pickup and return at an airport we've ever experienced. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ULRICH - 18 April 2019

" no hassle "

" spot on "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by DAVID - 06 April 2019

" Would definitely use again. Very pleased with tech service. "

" Very efficient, helpful staff. Changed the car after one day because it was too big and had no issues whatsoever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by LUKE - 19 January 2019

" The car was not what I book I book 4x4 panda and got a Ford festia the counter staff could not seam to be bothered unless they could sell you something else "

" The car was not what I book I book 4x4 panda and got a Ford festia the counter staff could not seam to be bothered unless they could sell you something else "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by ABASS - 12 January 2019

" Very easy to rent the car with this company "

" Very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by BERNHARD - 31 December 2018

" Easy to book, good choices and flexibility. I am a regular customer. "

" Quick and efficient, very good value. Free size upgrade. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by RICHARD - 16 December 2018

" Really good experience "

" Staff were very helpful and friendly, only negative would have liked a map of airport to help getting back car to returns, especially when you don't know the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JUAN - 13 December 2018

" All ok "

" All ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ANTHONY - 02 December 2018

" I have had AutoEurope bookings previously without incident. Maybe this is just Cologne Bonn airport but this has now been two weeks in a row. I am thinking that AutoEurope in general are fine until something goes wrong. For me though the handling of issues is the art of good customer service. "

" My flight was delayed by 75 minutes. In this time Alamo had given my car to someone else. When I got to the desk the customer service agent said it would take 60 minutes plus to get a vehicle from another office. I rang AutoEurope who advised that this policy for late arrivals is detailed in the voucher...it isn't. Looking at Alamo's web site it says they will hold the car for 12 hours. AutoEurope offered to cancel my booking and rebook with another provider at a cost of an additional £100 and a wait time of 2 hours until the booking got to the hire company. So his best solution was to wait for longer and pay more money than the solution the hire company offered. No thanks, this offer was worse than useless. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

COLOGNE, DE - Reviewed by ANTHONY - 25 November 2018

" No issues with Auto Europe whom I use regularly. "

" The car was not in the car park where it should have been and where the office advised me to look for it. It was found eventually in the returns area uncleaned after it's previous rental. I lost nearly 1 1/2 hours of my time because of this. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by CHRISTOPHER - 22 November 2018

" Mileage restrictions was not mentioned at booking "

" Initially offered me a different category of car bigger than the one I booked. Waiver insurance very high. Car park attendant couldn't find my satnav holder I forgot in the car less than 20 minutes ago "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by ANTHONY - 04 November 2018

" Did not collect vehicle as did not travel. Helpdesk not very helpful. "

" Did not collect vehicle as did not travel. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

COLOGNE, DE - Reviewed by CRAIG - 31 October 2018

" Cheap. Could use a decent diagram of pick up and drop off. "

" Your representative was very friendly and hellpful. Perhaps i was tired but it was hard to find the car. Drop off was terrible. Followed signs for drop off but rhere was no global car sign and no place clear to leave keys. Other customers were crying at drop off in a simllar position of uncertainty. The car was bigger than my request and consequently costlier. The boot didnt open. Despite this would use you again "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ANDREW - 19 October 2018

" I would recommend it "

" Excellent service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ALAN - 06 October 2018

" 90 % "

" Our departure from Frankfurt was T 1 we went to rentals return and directed to T 2 which provide to be a nightmare "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by NEVILLE - 01 October 2018

" No problems. "

" Very expensive compared to what we are used to paying - one week cost more than we paid for a month in Spain in April. There was a long wait at the pick-up desk due to insufficient staff, and the usual sales pressure to take out additional insurance and upgrade the car which wasn't required. Other than that everything went according to plan and the car itself was fine. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by EOIN - 20 September 2018

" . "

" Excellent service from Hertz desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ANDREA - 19 September 2018

" Friendly staff "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by MARTIN - 23 August 2018

" I would use AutoEurope again but not InterRent/Buchbinder. "

" Arrived to a queue of 4 people with 1 person working. Waited 55 minutes to be seen, person was efficient, the usual hard sell of insurance even though I told them I have an annual policy and wasn't interested. Won't use again. Car was not very clean and although showed a full tank of fuel, dropped one bar within 5 miles. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

COLOGNE, DE - Reviewed by JAKE - 20 August 2018

" No great issues to report. "

" Generally a good rental. The car was pretty clean, but there were some areas they had missed.. The car was in very good condiotion and drove OK. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by MARK - 18 August 2018

" 10 out of 10 "

" Very efficient service and great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by RYAN - 29 July 2018

" Very happy "

" Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ALIREZA - 16 July 2018

" looking forward to hear back from my comment "

" we arrived at counter.both staff were unhappy looks like & booked for petrol car & informed is diesel which was wrong & was petrol. luckily,I didn't follow up counter staff advise otherwise could be damaged the car by mis-fueling. I booked the car seat in advanced & paid in counter but no car seat was in the car & had to walk 15 minutes back to counter to ask for car seat & no apologize given or any sort of good will. no instruction given on return the car & had to drive around the airport to enter the car park where they locate for car return.nearly was missing our flights.no customer service at all. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 3

COLOGNE, DE - Reviewed by KEITH - 02 July 2018

" auto Europe gives widest range of options "

" good impression Not much pressure to take add-ons. Car quite new and clean. Some complication finding way back to car return and delay in checking in at car retiu urn "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by DAVID - 02 July 2018

" ok "

" ok "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by CATALIN - 23 June 2018

" Great "

" Smooth, excellent car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ANDREW - 20 June 2018

" N/a "

" N/a "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by FRANCESCO - 27 April 2018

" It was my birthday and when staff noticed at the desk they were so friendly I really feel among friends "

" Was a fantastic experience, the staff was fantastic, friendly and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by HEIKE - 01 June 2015

COLOGNE, DE - Reviewed by EVA - 26 May 2015

COLOGNE, DE - Reviewed by JEAN MICHEL - 09 May 2015

" The actual booking did not match what was agreed on the phone. (agree pick-up at 08:00 AM, actual booking for 8:00 PM) I was lucky enough to deal with very helpful staff at Europcar desk to sort it out. "

" Very good. Europe-Car staff, representing Keddy were very helpful. They resolved the issue initiated by Auto-Europe, so I could drive away despite the error. "

COLOGNE, DE - Reviewed by NEVILLE - 14 April 2015

" Very easy to use "

" Good customer service, friendly and efficient staff. "

COLOGNE, DE - Reviewed by RICHARD - 26 January 2015

" Went without a hitch. Excellent. "

" It went fine. Buchbinder were very gentlemanly and unhurried. They gave us an Audi A3. Fine. 35000 on the clock, but it was in good condition. Invited us to phone in about the minor external defects if we did not agree with their written assessment. The point being they didn't expect us to be able to assess it properly in the dark on pick up. On return they didn't really check the condition, but simply asked if we had had mishaps. We hadn't. "