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DENMARK CAR HIRE REVIEWS
Car hire reviews in Denmark
The Scandinavian country of Denmark is located in northern Europe and is connected to neighbouring Sweden via a bridge. Home to Tivoli amusement park, royal palaces and traditional timbered houses, with a beautiful harbour – Copenhagen, is the country’s capital city and a popular place to hire a car. Unsurprisingly the city of Billund, being home to Lego and Legoland Denmark is another sought after location to reserve a vehicle. Denmark as a whole is world renowned for its designs and architecture and thus attracts around 25 million visitors throughout the year.
Having more than 60 years global car hire experience allows us to feel fully confident about our service and offers. Auto Europe through its trusted local, national and international partners provide convenient pick-up locations across Austria. From car hire to luxury car hire and motorhome hire, we also provide a reliable transfer service when needed. Have a read of the car hire reviews in Austria which have been left by customers. Here you’ll see just how our service has met previous customer’s expectations. Contact our customer service today if you wish to place a booking or discuss your car hire requirements in more detail.
AUTO EUROPE DENMARK Car Rental Reviews
Average Rating for Auto Europe :
BILLUND, DK - Reviewed by STEFAN - 16 September 2025
" My flight was delayed but the sales assistant stayed behind so I could still pick up my car, I really appreciate the customer service going that extra mile "
" My flight was delayed but the sales assistant stayed behind so I could still pick up my car, I really appreciate the customer service going that extra mile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARK - 11 September 2025
" My first time using Auto Europe and was very satisfied with the service. I will use you as my first choice in the future. "
" The car had numerous scratches and minor dents, not all had been noted by Europcar. We had to advise them of those not recorded and I was not confident that all damages were noticed. The car hire area was a considerable distance from the airport terminal, there were no signs to advise of a shuttle bus and the walkway wasn't covered so we were soaked from the rain. On our return there were no trolleys to carry our luggage back to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by ANDREW - 05 September 2025
" AutoEurope is fantastic value and high quality service each time "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by FARHAD - 05 September 2025
" It was good "
" It was good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by HANS - 03 September 2025
" Not very good, have sent requests to your company no answers or very difficult to contact your customer service team "
" They or your company added Insurance which I did not need. No explanation from Hertz regarding costs. Nobody when dropping car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by SHAUN - 03 September 2025
" Why were there no Berlingos or similar available? They are much better. "
" I was disappointed to get a higher spec car than I had booked which was more complicated to drive and almost certainly less economical (A BMW M3 estate rather than a Renault estate). I suspect too the Renault's boot /trunk would have been larger. In the BMW we had to have one of the rear seats folded to accommodate all our luggage which was not so good for our children. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by RACHEL - 02 September 2025
" All good. Impressive Hybrid vehicle. "
" Another no fuss rental. It would be even better if I could just pick up the keys from the rental desk and go! vs repeating duplicate paperwork from the rental desk each time ;) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MURTZA - 01 September 2025
" a "
" I couldn't collect the car due to an issue with my credit card, and was told the booking will be cancelled it still hasnt been cancelled and ive still not got a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by METTE - 28 August 2025
" Booking process very straightforward. "
" I had security deposit blocked on 2 cards, leaving me out of pocket for a week. Drop off was delayed due to no staff at drop off point. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREW - 20 August 2025
" Auto Europe could refund the initial payment as a goodwill gesture as I then had to pay SIXT 3 times the amount for a last minute hire. "
" I was a couple of hours late, my reservation was cancelled and I had to pay a huge amount for a new contract to get a car. I know this was in T&Cs but the cost were not talked through, just handed a new contract. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BRIAN - 07 August 2025
" Terrible. "
" On returning vehicle i pointed out a small ding in rear door which I wasn't made aware of that was there when I picked car up. I was told it would be OK as cars go through a scanner on exit and return. I have now been told that I have to pay almost £700 for this damage that was not done by myself. This can't be legal to charge for damage that was there at pickup. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by ALAN - 05 August 2025
" Overall a good experience. Score would have been higher but for the lengthy delays at the collection desk. "
" Almost a smooth process from start to finish. Counter staff were very helpful and cheerful and everything was dealt with quickly ... once we got to the counter. Queues were unacceptably long after a flight. Took around two hours to be served which we were less than happy about. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DARRIN - 22 July 2025
" Great hire company "
" Easy friendly pick up - great car - great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by RICHARD - 21 July 2025
" I would recommend and use again "
" straight forward. However there was an IT issue which meant the printing of the contract has delayed "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DANIEL - 02 July 2025
" Hidden fees for mileage are not appreciated. I thought the car hire was a rip off "
" I thought I had unlimited mileage but it turns out I didn't and got charged by hertz for it. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID JOHN - 01 July 2025
" So satisfied that I've made another booking! "
" Worked perfectly, my seconf booking with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by STEVEN - 26 June 2025
" Online booking was easy "
" Price was really good. First time hiring a pure electric car so could have been given more information at pickup around charging, using charger in Denmark and arrangements around drop off I.e. only need to bring back with 70% charge. On return they tried to charge me for pre-existent damage. As I took photos, I could demonstrate that it was already there and their request for an extra charge was cancelled . What was disappointing about this experience is that if there was new damage they included detailed repairs costs plus a penalty in their email bringing up the issue but as the car I got had damage already, then I can only assume that they charge the money but then don't make the repairs. As such I was disappointed that the handovers did not include a human inspection by the company and myself. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by TIMOTHY - 26 June 2025
" Very easy experience "
" Very easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAMES - 25 June 2025
" I don't go round recommending car rental to people! "
" I don't go round recommending car rental to people! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by DOUGLAS - 04 June 2025
" Very good. "
" Very courteous and helpful at desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by ANTHONY - 02 June 2025
" None "
" None "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AARHUS, DK - Reviewed by MORTEN - 22 May 2025
" Rude and unhelpful staff when trying to resolve a situation. Hertz was at least trying to help but you ended up costing me over £300 due to not willing to help. "
" Couldnt pickup the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by JASON - 20 May 2025
" Very positive, would highly recommend "
" Great staff, we had an upgrade on the car, which was a bonus. The car had a couple of scuffs and the drivers seat was a bit grubby but nothing to worry about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by PAUL - 10 May 2025
" In 10 years, I have never had a less-than-perfect hire. Top companies covered and brand-new cars for a few pounds a day. Always proficient, never difficult. Recommend. "
" Faultless, as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SUZANNA - 27 April 2025
" All was good "
" Very observant and good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 26 April 2025
" As expected with autoeurope, all went well. "
" All went as planned, no problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by MORTEN - 12 March 2025
" Everything was great however the rude staff at their third party swearing at me simply makes this a negative experience "
" First things first - rental price was the main driver behind this rental however as Keddy uses a third party provider in the airport and their service level was beyond rude! I've used Europcar in Denmark 20+ times over the last few years but this time is the last time I'll ever expose myself to their rudeness! Sadly this reflects badly on Keddy but as it's part of the experience it's hard to leave out! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by STEPHEN - 11 March 2025
" As always, no problems. Good service "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RONNE, DK - Reviewed by STEVEN - 28 January 2025
" The experince of collecting the car was quick and easy. The car was the expected car advertised and was in good condition. Drop off instructions was clear and made the whole experince very good. "
" This comment is for AutoEurope and not Europcar, please do send on to the agent as this can effect the customer experince. Please make sure that you understand the regulation around IDP's. I emailed autoeurope whether I need a IDP having a UK licence to drive in Denmark. From the UK government website it clearly states that there is no IDP required for persons with a UK driving licence to drive in Denmark. I emailed this information as autoeurope as it states on the website that is mandatory to have an IDP. This is information is in correct and false, in my rental and country. However, autoeurope insisted that I needed and IDP. I then got an IDP but not for Denmark as it is not required by the law of Denmark and UK. When I arrived to pick up the car from Europcar, the customer service operator indicated that there was no need for an IDP. Therefore, I had to waste my time to get an IDP not for Denmark and pay additional cost that was totally unnecessary. I must remind autoeurope that neither autoeurope and Europcar do not have legal judication to override the law of land where there is no legitimate cause or right to enforce mandatory IDP's. This is misleading and causses unnecessary cost and time wasting for the customer. Please do you due diligence and get it correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JEREMY - 19 December 2024
" Rental choices simply displayed "
" New car efficient collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREW - 25 November 2024
" All in all very satisfied and would be happy to repeat. "
" Very friendly and helpful staff at pick up and drop off. Car was upgraded to an extremely comfortable vehicle that was a dream to drive. Everything went perfectly. Would recommend. Just keep to the speed limits and pay for your parking! Oh, and no problem taking the car on ferries, after all Denmark is all islands. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 18 November 2024
" All good as usual "
" All good as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 09 November 2024
" Perfect no complaints "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 07 November 2024
" Faultless "
" Another good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STIG ANKER - 31 October 2024
" Upgraded car was too modern to my liking. Too much beeping and steering control. "
" Efficient, quick and professional service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by MICHAEL - 30 October 2024
" Very good service, nice car. Only one comment, l think the card pending sum of £588 is excessive, especially as I had already paid for the hire, although it was cancelled pretty soon after returning the car. "
" Often use Auto Europe and often pick Enterprise. Enterprise were very efficient and the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by RICHARD - 26 October 2024
" Car was good, and drop off in Copenhagen city was easy and only 5min walk to central station. "
" Easy pick up and drop off. Worth knowing that the office closes at 23.00 at Copenhagen Airport and is a bus ride from the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by ELLEN - 04 October 2024
" Very happy with Auto Europe and Alamo "
" very happy with the rental experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by COLIN - 03 October 2024
" Not Auto Europes fault but will,never use Hertz Copenhagen again "
" Booked an intermediate Prestige suv. Offered a Toyota Corolla when I arrived, which I REFUSED. Given a Volvo S60 as all that was available but not an SUVwhich I booked as I am 2m tall. 5 mins after collection I realised the tank was only 3/4 full despite being told it the car was full. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AARHUS, DK - Reviewed by DAVID PETER - 28 September 2024
" Customer care and civility sadly lacking,although the car and drive was ok "
" The pick up was OK.Drop off was dreadful,the person was rude,unhelpful and did not engage with me.I left not knowing one way or another whether the car was OK.I knew nothing had happened to it whilst in my care "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
AALBORG, DK - Reviewed by COLIN - 18 September 2024
" Good overall experience. "
" Very effecient pick with no one trying to up sell additional insurance. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RANBIR - 08 September 2024
" Booking was okay - but information on drop off would have been helpful. If Autoeurope can help with this then that would be very helpful. "
" Pick up was good. Not informed about drop off details in that it is not manned - so no information provided on that - also was hard to find. Car had a lot of damage on it when picking up. After returning the car was informed a couple of days later that i would be charged for damage to the car. There was no additional damage as the car was securely parked and stored with driving only from and to secure locations. Also photos were taken - I refuted the claimed damage and had to contact t several times. They eventually agreed that damage was already there. No apology or anything. Stress and time spent sorting this out. Have since contacted them to provided details of extra charges and still waiting for response. Not professional and obviously trying to get charges from drivers and then not repairing the previous ones. This is the 2nd time this has happened with SixT - Terrible!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BILLUND, DK - Reviewed by MARTIN - 05 September 2024
" Yes, all good til something happens - then only we learn. This time nothing untoward happened - happily! "
" All went smoothly. Everyone would like things to be cheaper!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHARLES - 30 August 2024
" Faultless service "
" Faultless service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by COLIN - 28 August 2024
" Again, I am very disappointed that auto Europe simply acted as a broker for this transaction. The price I paid upfront was an introduction fee, I was already well aware of her and didn't expect to pay so much for such a short time hiring a car. I Have hired cars all over Europe and think I've been ripped off here "
" I booked the Car hire on travelsupermarket.com. I have used that site several times to book Car hire. I chose a result with auto Europe, and was under the understanding, as I was only borrowing a car overnight that the price I paid on that website was the final price. The way that your pricing is represented is very misleading. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by KUNAL - 27 August 2024
" Too expensive! "
" Crazy prices with a silly mileage cap on top. Drop instructions unclear. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LAUREN - 26 August 2024
" Very good all round but a bit limiting having such a mileage restriction that we were told by AutoEurope customer service would be upgradeable at the counter when collecting the vechile but it turned out it was not. "
" Very good all round but a bit limiting having such a mileage restriction that we were told would be upgradeable at the counter but it turned out it was not. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARK - 21 August 2024
" As. Above. Poor. "
" Car we ordered was not available Got a so called upgrade ?? TO. SMALL Went back to reception to get a car nearer to the one ordered. Plus why are we charged for mileage "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BILLUND, DK - Reviewed by TIMOTHY - 20 August 2024
" X "
" More signage approaching the airport would help. Thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by WARREN - 20 August 2024
" Please see comments above ref the rental company "
" I booked a premium category car but on arrival was told that car was not available and given a downgraded standard category car and no cost reduction. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ROBERT - 20 August 2024
" First time in 40 years of renting that I have been caught with additional charges not of my making. "
" When I dropped the keys off after the rental and after I had returned I was advised of a small mark on one alloy wheel - I had checked the vehicle. The picture they subsequently sent indicated two small nicks which I could not have caused. I queried it and they would not confirm whether it had been charged to the previous renter. Disappointing and I will not use them again. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SIMON - 18 August 2024
" No real issues with the booking but as with any third party I may well look to go direct next time "
" Very simple for one reason. They took a £600 deposit off me before releasing the car and I still await the return of that 5 days later. My contract ended at the point OI returned the car in an identical condition to that which I hired it so the deposit should be placed back on my card immediately when I am told it will take up to 7 days for the bank to release. Unacceptable customer experience. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by JAMES - 13 August 2024
" Booked and prepaid for a car....that didn't exist. If we wanted a van we would have booked a van. We had no option but to accept the van as the other option was to be left without a vehicle at the airport. Your desk staff worked hard, the manager came up with silly suggestions such as taking two cars when we only have 1 driver. Not a good experience. "
" The car I pre booked wasn't there. Although we only had one driver the option your manager suggest3d was two cars. Not a clever response. Eventually we received a vw multivsn. But as a result missed seeing family in Sweden as the problem took 2 hours to resolve. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by RICHARD - 08 August 2024
" Same as above website said airport collection. When vouchers arrive it's a shuttle bus. Never use them again. "
" I choose this option as it stated airport collection. We had to wait 23 minutes for a bus to takes us to counter. Bus stop miles away. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by ELIZABETH - 08 August 2024
" Excellent overall, very efficient pick up, no waiting, the car was great and the price was really competitive. "
" The cost, check in experience and vehicle were excellent. The drop off was a bit challenging as it wasn't clear where to drop the vehicle and when we found the right car-park the Europcar section was barriered off. We tried ringing the number provided for the Europcar representative at Billund Airport but he wasn't very helpful. We just had to leave the car in a random space. Other than the drop off, the whole experience was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by WILLIAM - 30 July 2024
" All went very smoothly "
" All good but a bit pricey even for high season. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MIRIAM - 30 July 2024
" Very smooth transaction and easy to deal direct with the car rental company despite being booked through a third party. "
" I required roadside assistance and the staff were extremely helpful providing detailed instructions not only on how to solve the problem but in the cheapest way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NATHALIE - 21 July 2024
" The booking part is very easy. "
" The car smelt of smoke, clearly another renter had been smoking in the car. I told the guy at the desk I would be driving to Sweden. He said OK but nothing about any extra charges. When I dropped off the vehicle, the guy said he saw I had said I was going to Sweden and I asked if there were any additional charges due on my rental, he said no as they do not charge for roadside assistance in Sweden. After a couple of hours, I received an invoice for DKK357 and a credit card charge for £40.00, for roadside assistance. If they are going to charge for roadside assistance, they need to tell customers, not just charge it on a credit card after telling me that there is no charge. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by ROBERT - 24 June 2024
" Likely to use again "
" Too long waiting, to pick up the keys. More staff needed. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by KENNETH - 17 June 2024
" As above!! "
" Very efficient, very friendly, a free upgrade to a lovely 4 Series BMW, which made me smile from the start of the hire period until the end!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FARIBA - 14 June 2024
" Basically, unavailable when there is a problem "
" Horrible, unprofessional staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by PHILIP - 06 June 2024
" Easy - just what I needed. "
" Great deal, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARTIN - 03 June 2024
" Have used Auto Europe for many years and have always been pleased with the service provided. Will continue to use in the future. "
" Quick and efficient. Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JOHN - 02 June 2024
" Very satisfied "
" Efficient informative and polite. No pressure for "extras"! I was impressed with the process which only took 5 mins as a paperwork was at hand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BIRGITTE - 31 May 2024
" Have booked through the company many times. Haven't experienced any problems "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 27 May 2024
" No issue excellent service "
" Excellent service- getting from the car rental to the airport terminal a bit far "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by JAMIE - 24 May 2024
" Very happy with experience while travelling "
" Very easy to deal with car in great condition and good spec! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ADRIAN - 23 May 2024
" would use again "
" All very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARTIN - 25 April 2024
" Will use again when travelling to Billund Airport "
" Very friendly and excellent customer service. The ability to do an online checkin prior to arrival was great - it meant the whole process was speedy and hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ESTHER - 16 April 2024
" Easy pick-up, accommodating of my need to drop-off nearer the airport "
" Great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by ELLEN - 15 April 2024
" I always hire through auto europe and have frequently ended up with a europcap. Always happy with the experiende "
" very happy with all aspects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by ANDREW - 11 April 2024
" Would have been nice to know the change of company, however great price "
" Thirty is not thirty it's hertz, and although no issues just felt not the right company I want to use "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MORTEN - 06 April 2024
" Great value. Thank you "
" Friendly and efficient service. Some slight inaccuracy in advice provided on driving in Southern Sweden. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 13 March 2024
" Smooth "
" Very professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by RONALD - 26 February 2024
" Whilst it is a only a silly amount, the extra fee sought is cheeky and should not happen. I didn't like the sneaky way I have been made to "sign" for the difference. "
" I noted that they intend to charge me an extra DKK 15,15 yet the ipad I had to signon return didn't show this. I only spotted this extra charge when I saw the email with my signature and it is in Danish so I would like to know why am I charged this amount when it was all prepaid? The car was returned spotless with a full tank. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 05 February 2024
" All very good "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 22 January 2024
" Excellent as always "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDERS - 21 January 2024
" Good "
" Staff very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SIMON - 04 January 2024
" Car renting at Copenhagen airport is a (free) bus ride from the terminal. That's a nuisance. "
" The extra driver was 10DKr per day more than the contract said. The vehicle had some damage which was inadequately marked on the paperwork such that I had to spend quiteb a lot of time photographong and emailing the following morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by JONATHAN - 03 January 2024
" I won't choose europcar again from auto Europe "
" This was my reply to their email 23 hours after drop off... Dear Mia. Thank you for your email. I did not complete a report form because I was not aware of the damage and do not accept responsibility for it. Unfortunately I do not having any photos of the hire car when i picked it up as this was the 2nd hire car we had from you during the rental period as I had to return the 1st car because a pre existing chip in the windscreen had been distracting me when I was driving in the sun after some rain. Also as we were catching a flight I didn't pause to take photos when we returned the car. So I cannot prove my innocence. But there is circumstantial evidence which I believe points to me being innocent. Firstly, when we dropped the car off at 8.10am on 27/12/23 it was not dark, it was twilight. So when your staff member checked the car, with a flashlight for extra clarity, he should have been able to observe the dent. But he didn't, and said to us "the car has no new damage". When your own staff member spends extensive time to check the car and doesn't find a dent, this should carry significant weight. If the dent was there (and i don't believe it was) and your staff member didn't see it (because I believe the car was in excellent shape), they need more training, but we should not be penalised. Secondly, I am convinced I did not cause any damage and either the dent was there before we received the car (and i didn't see it) or it was damaged after we returned it. You are very thorough in identifying scratches before a car is rented out so i assume that the dent was made after we returned the car. The photos which were sent were taken in broad daylight, much later than the twilight when we returned it. This must have been a significant period of time (especially as the email was sent almost 24 hours after the car was returned), so someone/ something could have dented the car whilst it was parked in your car park. So on the balance of probability and reasonableness I don't think we should have to pay a fine or the admin fee. So now you have a choice - to either close the case and delete the fine, or to make us pay. But as you make this decision please bear in mind that we visit Copenhagen regularly, as my wife is Danish, and we normally rent a car from the airport. We also rent cars when we fly to different countries. However, if you decide to inflict this unjust fine on us I will never rent from you again as my trust in europcar will have been broken and cannot recommend you to anyone else. Yours sincerely Jonathan Paul Webber "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by MALCOLM - 29 November 2023
" Said it all above "
" Excellent service. No complaints whatsoever. Staff knowledgeable, helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LINDA - 28 November 2023
" Not sure if this will be sorted without being charged for a cost I should not have occured. Frustrating and time consuming. "
" Europecar charged £610+ to my creditcard for excess millage that I had not made. I drove 320 km. The refund has fallen short by £40+. Having to wait for my card statement and then send a dispute. I should not have been charged any extra cost from Eropecar. A lot of frustrating hazzle and anxiety about it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JIM - 11 November 2023
" Auto Europe's website is easy to use and they produce a great selection of options to choose from. "
" Good central location friendly helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 09 November 2023
" Always good using Auto Europe. However recently have had to use other hire companies as the web site has not been working. "
" Generally faverable. Was worried that I had to inspect the car for any damage before I left. When you're tired after a long flight you don't really look that close. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by EDWARD - 04 November 2023
" Auto Europe has been fine "
" Avis has stolen money from my card for unauthorised "optional services", and I've had no reply to my customer service ticket 8001100D "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AARHUS, DK - Reviewed by RACHEL - 29 October 2023
" Great. "
" Great as always at Aarhus airport. Always give an upgrade if possible. Lovely staff at the car rental centre. Easy parking, refuelling and return etc fuel is not overpriced either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 20 October 2023
" Beautiful city people and culture "
" Helpfully professional and welcoming "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by METTE - 20 October 2023
" Really good. "
" Just good friendly efficient service. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 02 October 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by GEOFF - 29 September 2023
" Smooth booking via you and an equally good experience with SIXT "
" The whole thing went extremely well. Staff fantastic and car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by DUNCAN - 20 September 2023
" Customer service team were helpful trying to assist with cancellation "
" Had to pay extra for mileage. Realised this too late to cancel, whereas almost all the other rental companies at AAR had unlimited mileage for the same/lower price. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CLIFFORD - 09 September 2023
" Excellent value "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by ANDREW - 01 September 2023
" Overall a good experience no fuss quick & easy "
" Easy booking straight forward & efficient very helpful and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KURT - 26 August 2023
" Very effichint "
" very busy, but did not have to wait long. Staff very frindly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by WAI KIT SQUALL - 20 August 2023
" I didnot get the car because they not allow me only got international license and the staff of Avis said will cancel the order and refund to me right away but I didnt get any reply and feedback，end up just said need me to inform third party as your auto europe "
" I didnot get the car because they not allow me only got international license and the staff of Avis said will cancel the order and refund to me right away but I didnt get any reply and feedback，end up just said need me to inform third party as your auto europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by MUNGO - 18 August 2023
" All worked well. No issues "
" All worked well. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by KIRSTY - 14 August 2023
" Easy, good value for money and reliable. "
" friendly, helpful and chatty staff who spoke great English. The upgraded car i received was comfortable and great to drive. I plan to return to Billund soon and will happily rent with Europcar again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by IAN - 06 August 2023
" Could do much better. "
" Location of hire car hard to find and quite a distance from terminal. Vehicle not clean. Two warning lights lit. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by MARTIN - 27 July 2023
" Great staffcexperience "
" Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ZAHRAA - 24 July 2023
" not stright forward, and many mistake was done which lead i was charged a lot "
" they changed the car required and passed wrong information to the main car rental i was charged extra "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by ELLEN MARGRETHE - 23 July 2023
" very satisfied "
" Found the staff we dealt with helpful, friendly and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 14 July 2023
" Easy to use website "
" Pick up & drop off was very quick & smooth. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MATTHEW - 13 July 2023
" Computer booking problem so staff had to start again "
" Computer booking problem so staff had to start again "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by MERETE - 05 July 2023
" The staff is friendly and helpful. However, Europcar should employ extra staff at the key times when planes arrive. It must be known exactly how many people will be picking up a hire car. It is unacceptable to keep customers waiting for up to 45 minutes. "
" Europcar should employ extra staff at the key times when planes arrive. It must be known exactly how many people will be picking up a hire car. It is unacceptable to keep customers waiting for up to 45 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MICHAEL - 05 July 2023
" as 3 above "
" great service - no problems- car provided was as ordered not like last christmas with sixth-- very personable staff on take out car -- young lady and equally good guy on the return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANDREW - 01 July 2023
" Will ensure get dates correct next time "
" My fault right date but wrong month, so wasted my money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AARHUS, DK - Reviewed by DAVID - 28 June 2023
" good "
" Danny from Europcar at Aarhus airport was excellent. Friendly and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RODNEY - 26 June 2023
" The counter staff were pleasant and helpful, and there were no issues regarding the rental. "
" Our car rental went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DEREK - 22 June 2023
" ? "
" We had to cancel our trip bit disappointed that we had to pay the full amon6 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NADIA - 06 June 2023
" Cheap and fuel wise cheap too. Good overall car for the price. "
" Friend and helpful staff who were flexible in our needs for the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by DAVID - 05 June 2023
" Easy to use, great quality car, higher size and spec than ordered. Easy drop off but long walk back to terminal as son and wife both have health issues and enquire assistance from airport staff, this unfortunately wasn't available at drop off location "
" Everything ran smoothly except quite a lengthy queue at desk for collection as only 1 member of staff working. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ALEX - 03 June 2023
" Overall a good experience. "
" Hire desk staff extremely friendly and knowledgeable, spoke English well, gave maps to direct us to car pickup including taking consideration of our luggage and baby, upgraded car size for free as they'd ran out of smaller cars. On collecting the car the exterior, whilst undamaged, was extremely dusty & streaked, unclear if it hadn't been washed between hires or had been parked for so long the dust had accumulated. Drove round to their maintenance garage where we were advised by desk staff that the child seat would be fitted, however the staff at the garage had no knowledge of the hire seat and which would be suitable for our baby. The child seats weren't Isofix and were quite work, with the foam & fabric peeling/coming off. They were also stored in the vehicle-washing bay so had lots of spray marks, streaks & damp smell. I was left to fit it myself which wasn't a comfortable experience fitting an unfamiliar car seat in an unfamiliar country in their car park. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by MICHELLE - 03 June 2023
" Would use again "
" The staff member was efficient, however they were own their own, which meant it took 40 minutes for us to queue and receive the keys for the car. There was also no windscreen washer fluid in the car at all. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by DLAWAR - 25 May 2023
" Very disappointed. Will not recommend also will not be using this service again. "
" I'm disappointed to say that, but will never use this company ever again, I was unable with to collect car on my chosen date just because my flight was delayed, they made me go back to airport the day after to collect, they were not helpful at all. Car in dirty condition wasn't cleaned, when I hired the car I asked for two buster cars seats, they charged £80 which was not mentioned at the quote they invoiced after I handed back the car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
BILLUND, DK - Reviewed by HEIDI - 04 May 2023
" I would highly recommend this company. "
" Fantastic staff, so polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 01 May 2023
" Perfect "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 24 April 2023
" Perfect no problems "
" All went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JOAN - 17 April 2023
" See above. All further bookings in 2023 at Billund are with Europcar. Looks as if there are no other options for the booking in August. Will also check Christmas 2023. "
" Downgraded as now manual car was available based on the category we had selected. Significant marks / damage to the vehicle. Now today requirement to meet the cost of a chip to the windscreen which we were not aware of. Very unexpected to have this type of claim. We have never had a similar claim for any car hire previously over many years at Billund. An accident damage claim form sent to me for completion. We were not in an accident. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by ADAM - 16 April 2023
" A+ "
" No hassle, great car and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HELLE - 06 April 2023
" Car rental in Copenhagen Airport is very inconveniently located. I arrived late and waited a very long time for the bus. The bus stop is not easy to find. Would be nice to be able to walk instead! "
" Very friendly lady at the desk. Felt welcome! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - 02 April 2023
" Very efficient "
" Service was excellent even got an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by METTE - 28 March 2023
" Exactly as it should be, seamless. Thank you europcar. "
" It was smooth from start to finish. I have previously (twice with sixt, once with europcar) had the issue that a car was not full on pick-up, not drastically so, but clearly not full. On each occasion this was sorted out on the spot, but I knew this time that due to it being an evening pick-up I would be tired, so I phoned ahead and spoke to a young man on the counter. Of course I have no idea if it would have been a problem otherwise, but on pick-up the car was fully refuelled and a great little vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ALAN - 09 March 2023
" All went well "
" Very good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARIANNE - 15 February 2023
" Great. "
" Super easy, and very competitive prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 07 February 2023
" Easy to use and have never been let down with Auto Europe "
" All good. Didnt understand why l had to pay more because of currency changes since booking it. Hasnt happened before. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by METTE - 19 January 2023
" One I will be happy to repeat. "
" The price was very competitive for a really good car, comfortable and easy to drive. The young man at the counter at pickup was knowledgeable and helpful. My absolute favourite part of the experience, however, was the young man who was there at drop off. Make sure you keep him, people (and staff) like that do not grow on trees. He turned a stressful morning into a non-stressful one. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN-MARK - 13 January 2023
" All round great service "
" Helpfull staff transport provided at airport 15 mins airport to driving class service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ALEXANDER - 04 January 2023
" My Sixt experience was poor. "
" Got charged an extra almost £200 with no details of why and for what. This is more than I paid for the car hire! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by MICHAEL - 04 January 2023
" All good "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SIMON - 04 January 2023
" Next time i won't bother to book an automatic. "
" We had ordered an automatic VW Polo or similar. When we arrived they put us into a Peugeot 508. That is a big car but they told me that it was the only automatic they had. We looked at the car and then told them it was too big. Another Sixt person told us that we could have a Corsa but not automatic. We had to settle for that. When we returned the keys, I asked about this and the person I spoke to said that they rarely have small automatics... So there's not much point in paying the extra and booking one... "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by PETER - 28 December 2022
" Absolute pleasure dealing with your company and providing price is competitive, then i will definitely use your company again. "
" Just so easy to deal with your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HILLEROED, DK - Reviewed by VICTOR - 20 December 2022
" All in very pleased with the hillerod office always very feindly proffesional and helpful "
" Great service booked through 3rd party would be great to get a direct competitive price from europa cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 13 December 2022
" yes "
" Had a good experience, very happy with me being able to get the car out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RICHARD - 07 December 2022
" The first time that I had hired a car for a number of years. Overall the experience was fine, with the exception of the damage claim. I don't generally make recommendations to friends about purchases, so the score is lower than you might expect. "
" I subsequently received a communication from them saying that there had been some damage to the upholstery on the rear seat. Their photo showed a small hole. I had to point out that during the whole hire we had not used the back seat, either for people or luggage, so that the damage probably existed prior to our hire and had not been picked up in the pre-hire inspection. As a result the extra charge has been waived, but maybe they do need to improve their checks. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
HILLEROED, DK - Reviewed by VICTOR - 03 December 2022
" Quick smooth no hold ups "
" Very plesant and feindly at the hillerod depot , smooth pick and quick return process highly recomend and i have already bòked my next hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARIO - 01 December 2022
" I've been using Auto Europe for decades and it's been always flawless. "
" Excellent customer service from the SIXT representative. The car was nearly brand new and immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARIANNE - 28 November 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by NANCY - 02 November 2022
" Good customer service "
" I am extremely happy with the service and how swift and easy it was it collect and drop off the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by GILES - 26 October 2022
" Would think twice again as took ages Toni stall 2 unfamiliar car seats with 2 tired children "
" Car seats were not installed and didn't work very well. Also had heights of children but only options given based on weights- a heads up on this would be handy "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ALLAN - 21 October 2022
" Good,will use again "
" good smooth operation. car and all paperwork ready and waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by CAROLINE - 16 October 2022
" No information about a deposit was given to me at the time of booking. I booked and paid for full insurance as I always do which at all other car rentals meaning that a deposit is not needed as everything is already covered. I was also not informed of the very low mileage at the time of booking. I was told when I paid the deposit that it would be returned to me once the car was back, but instead of getting a refund I got an email saying that they cannot make a the payment back to my card and that I need to send my account details. I'm highly dissatisfied and appalled by the lack of information and misinformation from Auto Europe from start to finish and will never ever book with you again. "
" No information about a deposit was given to me at the time of booking. I booked and paid for full insurance as I always do which at all other car rentals meaning that a deposit is not needed as everything is already covered. I was also not informed of the very low mileage at the time of booking. I was told when I paid the deposit that it would be returned to me once the car was back, but instead of getting a refund I got an email saying that they cannot make a the payment back to my card and that I need to send my account details. I'm highly dissatisfied and appalled by the lack of information and misinformation from Auto Europe from start to finish and will never ever book with you again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by DAVID - 02 October 2022
" Very friendly staff very happy "
" Car was lovely to drive very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ADRIAN - 21 September 2022
" All very efficient and good value for an almost new car. "
" Easy process at pick up and drop off. Excellent condition car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOHN - 17 September 2022
" Easy booking, wide choice. "
" Car hire centre is off-airport, so less convenient. More avoidable is that Hertz/Thrifty are the furthest drop-off from the shuttle bus stop, making the return arduous. Drop-off point also unmanned at time of return, which is disconcerting. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by MATTHEW - 15 September 2022
" No reason not to recommend them "
" Car had a few marks on the outside but did not affect the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by PETER - 06 September 2022
" The reservations staff at Autoeurope were dreadful. Couldn't be bothered to change our collection time from 11 am until 6 pm after all our flight cancellations unless we paid £42 extra which rose to £220 nearer the time I had to email Avis at Copenhagen airport to organise this and they were tremendous "
" Excellent service, kept our car even though our collection time was 7 hours late "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 24 August 2022
" See above comments "
" I have had bad experiences with some car rental companies (e.g. Enterprise) but have used SIXT several times now and the can be reasonably priced, efficient with no nasty surprises. Will continue to use SIXT as my first choice for car rental "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AALBORG, DK - Reviewed by JASON - 23 August 2022
" Easy booking experience "
" Staff were very friendly and helpful. Car was in very good condition. Would definitely use again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by JOHN - 23 August 2022
" See above "
" All very easy and straight forward. However, having mobility issues it would be nice if the car could be nearer the terminal rather over 200 metres away. And so the drop off point could be nearer too. There needs to be question about mobilty issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISTOPHER - 17 August 2022
" A good rental "
" Easy to change booking online. Local staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by GUY - 09 August 2022
" 10 out of 10 "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STUART - 02 August 2022
" All good "
" All good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JASON - 23 July 2022
" NA "
" Everything about the pick up and drop off was excellent UNTIL I received the final bill that contained an additional fee for picking the car up at the airport. At NO time had this been mentioned and it felt like a backhanded way of getting an extra payment. Transparency is very important. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RIADH - 23 July 2022
" I am still awaiting a response to my complaint "
" The counter staff member was abrupt and inflexible. She demanded 2 credit cards when this was not part of the agreement and as a result I was downgraded to a Skoda. I was also charged an extra unexpected £100 despite my downgrade. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by MICHAEL - 21 July 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by JOHN - 21 July 2022
" Nothing more to report "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARK - 19 July 2022
" Overall, the car was good. The staff were friendly, but the problems with the bridge payment (having to pay twice and the unclear final invoice) leaves me unable to recommend to others "
" At Copenhagen Airport we informed the staff that we would be going across the Bridge to Sweden. We were told that Europcar would take care of this and charged my card for the toll. When we got to the bridge we could not pass. We had to pay on my credit card to get through. the guy on the bridge informed us that this was a common problem with Europcar! I called the Copenhagen office and let them know, they assured me that the return would be ok and that I would be re-imbursed for the extra that I had had to pay. I eventually received a final invoice and money was returned to my card, however I could not make any sense of the invoice as the final invoice bore little similarity to the original. So I have no idea if I have been fairly refunded. I cannot be bothered to phone and try and haggle out all of the details for the sake of a few pounds. I will however use a different company next time. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by ANN - 12 July 2022
" We planned for me to be driving but your office card machine would not accept my credit card pin number. My husband's credit card is the same joint account but they would not accept this card without charging us for him being an additional driver. They then processed the paperwork for the car and on the way to it explained that it was an automatic, not the manual we specified. They could not provide us with a manual VW Polo. They then offered us a manual Kia Ceed, which had no Sat Nav but was otherwise acceptable. After driving some 200 Km a worrying car fault indication message came on. We called the office for guidance. No one could help but it was agreed if we could email a photo of the fault indicator, they would get back to us. No email was received until after the departure of our flight home. This message was very stressful. It reduced our use and enjoyment of the car and caused us to drive back to the airport earlier than planned and with much anxiety "
" We booked with Auto Europe and did not know the booking was with Enterprise We planned for me to be driving but your office card machine would not accept my credit card pin number. My husband's credit card is the same joint account but they would not accept this card without charging us for him being an additional driver. They then processed the paperwork for the car and on the way to it explained that it was an automatic, not the manual we specified. They could not provide us with a manual VW Polo. They then offered us a manual Kia Ceed, which had no Sat Nav but was otherwise acceptable. After driving some 200 Km a worrying car fault indication message came on. We called the office for guidance. No one could help but it was agreed if we could email a photo of the fault indicator, they would get back to us. No email was received until after the departure of our flight home. This message was very stressful. It reduced our use and enjoyment of the car and caused us to drive back to the airport earlier than planned and with much anxiety "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by TIMOTHY - 11 July 2022
" See box 3 "
" The young lady on the desk was first class in every respect. It was a very efficient handing over of the vehicle. The gear box was maybe not the best we've had but apart from that we were very satisfied . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by DAVID - 03 July 2022
" Very good. "
" Very helpful and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ROBERTA - 22 June 2022
" unaware of which service was provided by hertz and which by Auto Europe "
" Car was not available when we arrived, we were then told it would be an automatic car since hybrid, but no explanation available in English as to how to minimise petrol consumption and ensure maximum use of electric motor. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ADAM - 16 June 2022
" A long initial wait for the car pickup as there were none of the size I had booked available on my arrival. It took about two hours to eventually drive off. Also though stated as an airport Rental, the car rental buildings are a bus shuttle ride away. You should factor this in as bags etc have to be moved on and off the shuttle. "
" I arrived at Hertz car rental after the stated time of pickup to find that there were NO cars available. The staff were kind enough to tell me the booking system was fouled up and that cars expected in that day were late. I was offered a minivan but that was not suitable for my needs. I could do nothing but wait for a suitable car to come along. Over an hour later one did come in and I was offered and took that one. Because they were under pressure to turn the car round the cleaning was as thorough as it should have been as dirt was found in the boot space. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by KEVIN - 16 June 2022
" Well prepared car with no issues. "
" Very easy and stress free process. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KAREN - 08 June 2022
" First class "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by FIONA - 07 June 2022
" Super "
" Very helpful gentleman at aalborg airport desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 05 June 2022
" Good car "
" Staff helpful "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PHILIP - 02 June 2022
" My only disappointment was that there was no usb or 12v power socket in the vehicle. I didn't even think it was possible to buy a car without an auxiliary power supply in this modern era. "
" Check in was easy although our clerk had difficulty accessing the reservation computer system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LINDA - 02 June 2022
" Generally Autoeurope is a good company to hire cars through. When we had a flight cancelled we could not get a prorata refund for the day we did not use. It would have cost more to change the rental for one day less. "
" They were efficient and helful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by GEOFFREY - 20 May 2022
" Only small problem was a bit unsure which of the rental companies we were to go to. "
" Good experience. Friendly and helpful person in the office at Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BIRGITTE - 20 May 2022
" All good "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by GRAHAM - 19 May 2022
" Good website, good prices, good communication. Everything went very smoothly "
" Very good experience, good price, no hassles. Free car upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SUSANNE - 14 May 2022
" I had not noticed they only allowed 90 km per day - thereafter you are charged extra per km! Please read the small print. It turned out very expensive for 2 days in Denmark "
" I had wait for 1 hour and 15 min, late in the evening to get the car which was pre booked through Auto Europe . The was 1 person serving and processing costumers (however she was very nice) I then needed to swap the car as I believed there was a fault with the first one! This was done with ease. I also had to contact them as I had left my handbag in the first car and was on hold for 40 min. Friendly and helpful staff - but ver slow! "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DANIEL - 03 May 2022
" Not a good service! "
" I had issues collecting the car as it wasn't in the bay it was supposed to be and even when looking for staff in the pick up area they weren't very helpful. Except a Romanian guy from Hertz who help me out. The drop off was unmanned and I had to return my keys to the airport. SO when I received a damage claim the next day (which I maintain the small dent was on the car when I collected it and is on the damage report in the same place) I was extremely unhappy. I have disputed the claim, but also feel that it is imperative for the vehilce to be inspected with the customer when it its returned and I was informed that there would be an attendant until 10pm, when I arrived at 8pm there was no staff and a sign that said return the keys to the rental office. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by EMMA - 03 May 2022
" Staff were great, car clean and brilliant for us "
" Hidden costs that weren't obvious when I booked the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SIMON - 28 April 2022
" all fine "
" all fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by RAJA - 15 April 2022
" As above "
" At pick up, counter staff was very busy. Took me about 25 mins to be served.... At drop off, there was a very helpful gentleman. But I didn't get no proof that I have dropped the car off in a satesfactory condition....would have been nice to have a record of them receiving the vehicle back... "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 07 April 2022
" Very quick , very friendly "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by LOUISE - 20 March 2022
" Horrible!!!!! Have never in my 13 years living abroad rented a car which did not have free kilometres! Never in a million year would I think any company would do that in 2022, paid a fortune in extra km as only 90 was included or day. Counter staff when collected was an arrogant guy who basically was just rude because I did not rent directly from them! Terrible terrible. Won't ever use your service nor recommend it to anyone. "
" Have never in my 13 years living abroad rented a car which did not have free kilometres! Never in a million year would I think any company would do that in 2022, paid a fortune in extra km as only 90 was included or day. Counter staff when collected was an arrogant guy who basically was just rude because I did not rent directly from them! Terrible terrible. Won't ever use your service nor recommend it to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by MALCOLM - 14 March 2022
" The guy showing me round the car, which, was by the way covered in so many scratches and knocks, had a different view to the guy checking the car 140 km later, who without listening charged me £200 for some marks on the plastic wheel trim. They literally went into my card account and removed money without my permission which I consider is theft and illegal. "
" I was lied to and cheated by the staff and would like to make an official complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
COPENHAGEN, DK - Reviewed by ANDREW - 14 March 2022
" I ended up paying circa 200% more than my original booking with AutoEurope based on small print (eg I made it clear when booking that I was driving to Sweden but by the confirmation came though excluding such costs it was too late to change). Lesson learnt, do not use AutoEurope again. "
" Customer service was ok but the whole experience including interface with AutoEurope was not good. As a general comment, I'm always surprised how long the booking takes to process at the pick-up point when all details other than drivers license have been provided in advance. Could definitely learn from efficiencies seen in hotel check-in process in recent years - should be targeting 'pick up the keys and go' system. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by AAGE DANIEL - 06 March 2022
" We have always rented cars through Autoeurope both in Italy and Denmark. This last one was very disappointing and a very expensive experience. "
" Counter person did not know anything about renting out an electric car. Did not know how many kilometres it could drive, did not know where to charge the car nor how long it would take, did not know that you need a charge app to be able to charge card . We had to rent another car at a considerable expense. Denmark is not ready for electric car rentals. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by JONATHAN - 04 March 2022
" Very good service, nice car at a good price "
" Great service, car and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by SIMON - 02 March 2022
" See 3 above "
" I travelled to Viborg for a funeral. Your daily mileage rate did not cover this simple and short journey which I found very poor. Very disappointed the Sat Nav did not work and I had to rely on my memories of 20+ years ago to get me there. Otherwise it was excellent!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by ANDREW - 02 March 2022
" Can't unsubscribe from auto Europe marketing. Will give negative in future "
" Can't unsubscribe. Will give negative in future. Haven't given a rating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BENEDIKTE - 21 February 2022
" Worked well and car much cheaper than on other websites. "
" Over all easy and positive experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by RAYMOND - 07 January 2022
" I would use this company again "
" I was pleasantly surprised to find that the car was brand new with only 39km on the clock. I had no trouble with the car and the return drop off was very easy with a very helpful young man explaining where we had to go to pick up the courtesy bus to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by CATRINE HOSTRUP - 07 January 2022
" Always had good experience renting through AutoEurope. Never had any issues presenting the voucher. "
" Counter staff was curt. When I expressed concern that the extra insurance I had puchaced wasn't referenced. The car was without a ice scraper in December. I have never rented a car during the winter where that has not been provided as a safety measure.. we experienced ice and snow over the rental period incl ice on the windows when I picked it up at midnight. Luckily it was thin enough for the heater to melt it but any thicker and I would have been stuck in the airport at midnight without being able to clear the windows properly. It also didn't have a parking dial. Which exposed me to the risk of parking fines on several occasions. I am Minded not to rent from them again due to the two issues which from a safety and financial risk perspective leaves me uncomfortable compared to other companies I have used successfully in the past "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BILLUND, DK - Reviewed by MIA - 31 December 2021
" I would recommend using Auto Europe to hire a car. I have used them several times and they have provided very competitive rates compared to other hire car websites. "
" Every aspect of the hire went well. When I dropped off the keys, I was told I would receive an email with final settlement in the coming days. I haven't received an email yet, but I do not expect any further costs to be settled either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 15 November 2021
" Worked well "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by RICHARD - 10 November 2021
" perhaps a few additional signs within the airport estate re hire car return location would be good, as I missed a sign and ended going back out onto the dual carriage way which caused a panic to get back in time to hand the car over and go for my flight. "
" Very happy with Sixt at Copenhagen Airport - the staff were friendly and efficient, the car was very well presented and the rental price competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHARLOTTE - 04 November 2021
" Friendl and efficient "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by KEVIN - 04 November 2021
" See above "
" Helpful staff at pick up. Great free upgrade of car. Very efficient service- thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SIMON - 03 November 2021
" Good "
" Very efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by EDITH - 01 October 2021
" Overall very pleasant, no hassle, no fuzz, easy online booking, easy to collect and drop off car. "
" Very friendly, helpful and gave me a great car :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RAVI - 30 September 2021
" ABSOLUTELY NO HASSSLE "
" No Hassl;e "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ALLAN - 29 September 2021
" Quick,easy, no problems. "
" Great, no problems! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LINDA - 26 September 2021
" Key drop as office was closed. Nice and easy. Email sent with payment details. Perfect. "
" Professional and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by DENYS - 24 September 2021
" EXCELLENT SERVICE "
" FRIENDLY AND EFFICIENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MAJID - 23 September 2021
" Lovely people with great deals on cars have been using Them for a very long time "
" A very good Company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KIRSTY - 18 September 2021
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SAEED WAHEED - 04 September 2021
" Very good "
" Very good car good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREW - 17 August 2021
" Returning the car wad a very pleasant experience the Avis staff met us as we parked which was very helpful "
" We were delighted with the car although there were items left in the glove box which we disposed of not a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HANNE - 04 July 2021
" Very satisfied. "
" Everything was easy, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SHUAI - 28 June 2021
" Very good service and was in great condition. The return was also very speedy as well. "
" Very good service and was in great condition. The return was also very speedy as well. Very good service and was in great condition. The return was also very speedy as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by MARCUS - 03 June 2021
" Fantastic service. Fast and efficient. It is so easy to deal with this company and would thoroughly recommend. "
" Fantastic service. Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SUSANNE - 24 February 2021
" Nothing to say "
" I'm very disappointed as due to my mother sadly passed away I wasn't able to travel on my dates.I simply wanted a voucher to use at another date, but I was told I couldn't "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by ELIZABETH - 18 January 2021
" Booking was easy "
" It was not clear that when I booked, because I am resident in Denmark I would need to pay nearly double the price, also Budget tried to sell me thier insurance package even though I had full cover from AutoEurope "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 30 September 2020
" Stressful "
" Told l would have to pay for another day as l got there half an hour early, unless l brought it back early. Heavy sales pitch for extras. Got charged a little more DK than Auto Europe quoted price. Dont know why. Car retuned in same condition. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by FILIPPO - 24 September 2020
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by BIRTE - 23 September 2020
" Great value "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KENNETH - 07 September 2020
" Great value. "
" Would have rated this 10 but for 2 problems. 1) damage report provided at time of hire was not accurate. It reported existing damage at wrong part of car. When mentioned this to reception, was told to send photos to particular website, which we did. Got speedy positive response very quickly which was good. 2) Paperwork was not clear about deposit being reserved but not paid. Reception cleared this up very quickly which was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by EDWIN - 07 September 2020
" No "
" No "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by BRIAN - 10 August 2020
" Easy on-line booking with a reasonable choice of vehicle.s "
" Once at the front of the queue, pick up went smoothly. Drop off staff were dealing with two other returns and a third membet of staff seemed to be comjng on shift. Again once at the front of the aueue, good processing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by EVA - 06 August 2020
" Very helpfull staff at Copenhagen Airport. "
" I had nerver driven an automatic car before . I was shown and given plenty of time to try myself. Thanks to the staff at the desk at Copenhagen airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FREDERICK - 16 April 2020
" See review in point 3 "
" Collecting went really easy and the state of the car was good At the moment, Still in dispute with Hertz over costs they charged us for and I'm really not happy about how they are treating us at the moment. After a month, still not clear why they've charged us costs that weren't agreed upon. This is so frustrating that I don't want to rent with Hertz or Thrifty anymore. Since Auto Europe can't promise which provider I get a car from, I'm not too sure if I'm going to use your services in the future. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 21 March 2020
" Had to cancel car hire due to Coronavirus. Autoeurope would not issue a refund, blaming timing and company policy. Shame because l used to use them frequently. Would not use them any more. "
" Did not collect car as had to cancel because of coronavirus "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by ANDREW - 18 March 2020
" Always the best value will always mention this web site "
" Very simple to use all on line "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AALBORG, DK - Reviewed by NICHOLAS - 15 March 2020
" Overall very hapoy "
" I was looking for a building that said autoeurope, didn't realise it was Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ESBJERG, DK - Reviewed by CHRISTOPHER - 14 March 2020
" Hiring a car from Esbjerg is a joy. I do it several times a year. "
" Very efficient. Excellent car. No hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JANE - 14 March 2020
" Overall very good "
" 1. Would love a manual in English in future 2. A 5 minute update on any new innovations on the car would be very useful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARY - 13 March 2020
" As above will use again "
" Very happy with the car excellent price and the staff were great would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANDREW - 20 February 2020
" Great service at a good price, thank you "
" Use them everytime, always great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by COLIN - 17 February 2020
" We're a frequent customer of Auto Europe and value their prompt, reliable and good value service. We (my wife as lead driver) have already booked our next rental commencing Feb 21st. "
" They were so kind to give a model upgrade on presenting my voucher. This was a nice start but later received a pleasant surprise in the following unexpected service. At Copenhagen airport, you have to travel on a complimentary bus for 10 minutes to come to the on-site car rental companies; not a easy task when travelling with baggage and a person with restricted mobility. On returning our rental car, ENT staff dropped us and our baggage off directly at the terminal entrance saving us the hassle and stress of the poor airport infrastructure. I has called in advance, talking with Mads, who helped to arranged the above service. It was much appreciated! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by BRENNAN - 17 February 2020
" Good value Good vehicles "
" Easy booking efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARK - 16 February 2020
" Other than the model all ok! "
" Very disappointed that the vehicle wasn't the type make and model that was booked. With no explanation offered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ESBJERG, DK - Reviewed by GITTE - 13 February 2020
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANTHONY - 10 February 2020
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LUKE - 08 February 2020
" Car was fine but not happy with what I've mentioned above. "
" Car was much smaller than advertised and was told I could get something bigger but had to pay extra. The car was dirty inside when I picked it up. I have also been charged £34.99 and given no explanation for this. Please refund this. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BILLUND, DK - Reviewed by ADAM - 05 February 2020
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARK - 28 January 2020
" Quality of car from Sixt reflects on you as wekk "
" Car was in poor condition externally and I had to check off lots of damage in poor lighting conditions. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
COPENHAGEN, DK - Reviewed by GARY - 28 January 2020
" Continue to use weekly "
" Good service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HANS - 15 January 2020
" Perfect "
" All was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARK - 13 January 2020
" It was a hybrid car, but with no charge in the battery. If you are going to provide one of these then the batteries should be full when you pick it up "
" It was a hybrid car, but with no charge in the battery. If you are going to provide one of these then the batteries should be full when you pick it up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BILLUND, DK - Reviewed by LINE - 10 January 2020
" Depends on how you deal with this complaint "
" We were not told about the condition of the vehicle. We weren't given an explanation on the different excesses. Ultimately, we were charged 5800dkk for a single flat tyre that we believe was already punctured when we rented, but we weren't given any warning that this wasn't included in the standard excess "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by MARK - 09 January 2020
" All went well. Confusion over pick up/drop off point was the only minor thing but this was mostly due to development works around the site "
" Car was perfectly good and staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHARLIE - 08 January 2020
" Fast and efficient pick up and drop off, and the car was nice "
" No problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LUCIANO - 08 January 2020
" Good value "
" Collecting the car took way too long. Winter tyres not provided despite it being law in the country we were traveling to, resulted in us not having use of car for a day due to icy conditions. Very cheap...but for a reason. Would think twice before using again. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MORTEN PALMPA - 07 January 2020
" The drop off in billund is a bit far away "
" ..... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARK - 06 January 2020
" Limited Milage should be made a lot clearer "
" Excess Milage was not made clear "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by ALASTAIR - 06 January 2020
" Great price for the vehicle provided. "
" Great Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 03 January 2020
" Left furious and "
" I discovered that I only had 90km a day limit. This is three quarters of an hour driving on the motorway per day. Europcar's website says there is a €2.44 charge per kilometre in excess. That is excessive and also incorrect, it turns out to be DKK 2.44. Although much less than than the euro value, it still left me having to pay over a hundred euros. I actually abandoned the car for a period and took the train to cut down on excessive mileage. I've never encountered such a low limit before and rarely in fact had a limit at all. Exceptionally disappointing. They also charged for a higher mileage than actually driven, though they corrected the statement they haven't yet corrected the deduction from my credit card. Will not be using the service again and I've shot a warning over Facebook to save friends from europcar's policy. AutoEurope could have made the limited mileage more prominent, considering its highly unusual and exceptionally pricey. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by FREDERICK - 02 January 2020
" overall, very good experience. Will definitely use again. "
" overall, v good experience. Will use again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - 02 January 2020
" just a very positive experience renting a car from Billund with Hertz "
" nice and easy to get the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 01 January 2020
" Have always used Auto Europe to find car hire in various countries "
" Was everything car hire should be (but often is not). Check-in was friendly and fast. They explained what upsales were available - but no annoying hard sell. Car was very reliable and in good condition. Drop-off was very quick and again good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by COLIN - 29 December 2019
" Definitely "
" Everything was as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CLARISSA - 24 December 2019
" It was no fuss and things work out well "
" It was easy and simple "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISTOPHER - 12 December 2019
" As previously stated not good and where possible would try to avoid in future "
" Supplied a different car to that booked although it was larger amount of previous damage was over 10 items. Considerable walk to pick up vehicle no lighting and difficult to check vehicle on collection. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 2
COPENHAGEN, DK - Reviewed by LISE - 11 December 2019
" Straightforward at a reasonable price "
" Quick and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by GARY - 09 December 2019
" Easy from start to finish with Auto Europe "
" All good , dropping off is only an issue due to the time the bus takes to leave and the infrequency of them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SOREN - 03 December 2019
" Still not sure mileage limit on rented car was clearly communicated "
" Apparently there was a 90km limit mileage on my car. I could possibly have overseen at the time of booking but have to say that it wasn't communicated to me very clearly. Was unfortunately presented with a final charge after short (24hr) rental of DKK 1386,45 (i.e. excess 711km). To Europcar's credit though, the mistake was quickly corrected when I called Europcar's airport office before flying back to London. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KAMAL - 28 November 2019
" Need to make it a lot clearer that the rental isn't unlimited mileage. Just paid an extra £40 for excess miles. Not happy "
" A1 service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LUCY - 22 November 2019
" Very reasonable price for the car hire and the excess protect was also good value. Had no problems with Auto Europe and everything went smoothly with regards to picking up the car. "
" I had a problem with the car getting a flat tire the day after I picked up. I'm fairly certain the puncture was present when I picked up the car as the tire became flat overnight. The phone numbers given to me on the paperwork were useless, they all either told me that the office was closed or went straight to voicemail despite the Billund office's opening times saying that they should have been open. I eventually spoke to someone Aarhus after finding a number by trying to call a different office's number I'd found online. The person on the phone was great and managed to sort out a repair service to come and fix the tire. The car rental itself was nice apart from the tire issue and the person from Aarhus who I spoke to was great however I was not happy about the fact that Europcar had essentially stranded me in a foreign country with no way of getting help. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by FINN - 14 November 2019
" not much to say, everything incl. booking etc. went fine. "
" A long way to the renting office, but same for every company. Also a long way in the car park to pick up the car . otherwise a nice car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by CHRISTOPHER - 13 November 2019
" M "
" Staff at counter should not try and sell extra products when they know you already have it. Car came in filthy conditions on the exterior "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by PETER - 07 November 2019
" Nice staff "
" Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KATHERINE - 04 November 2019
" great..x "
" Thank you - all good..xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KLAUS - 02 November 2019
" ok "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BILLUND, DK - Reviewed by ANDREW - 01 November 2019
" Only issue was location of vehicle other than great company "
" Easy to use and great free upgrade "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by MICHAEL - 31 October 2019
" Again it all worked "
" Everything worked and no problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREW - 30 October 2019
" Used several times for work in sweden cars a bit hit & miss ,flat tyres empty washer bottles dirty wheels etc . Staff very good "
" Would be nice if bridge pass was ian optin in the booking along with winter tyres etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by STEPHEN - 30 October 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ALAN - 26 October 2019
" See note above "
" Generally a good experience however the wipers on the vehicle required at least new blades as in wet conditions visibility was not good this was pointed out on retuning the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by VERNON - 23 October 2019
" Exactly what was wanted "
" Trouble free and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SARAVANASUNDAR - 23 October 2019
" 90km per day is tricky business with no upgrade facilities "
" The 90km per day is a trick and will not help most of the customers "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RICHARD - 17 October 2019
" Very easy. A pleasure "
" friendly and efficient service from well manned desk in good location on airport. Car excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by J - 15 October 2019
" I only use Autoeurope for car hire - comment enough! "
" Option to pre-pay Storebelt Bridge till would be a nice option.. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by TAJ - 14 October 2019
" I've found Auto Europe is true leader in providing outstanding car rental services! Auto Europe was recommened to me by a colleague and I wish that I came across Auto Europe earlier enough to save me lots of money & hassel free service. Thank you for your excellent service and please keep up the good work!!! "
" I'm a business traveller, currently working in Copenhagen area since July 2019 on weekly basis. I have been renting every week from various rental companies. Most of them proved to be professionals, honest and their cars are in very good shape. My very first experience with Sixt has been stressful that left me with a very bitter taste. I picked up a car during the night and given a list of demages on the car, these demages were cosmetic hence car was in working condition. However, I drove off and returned the car on the expected returned date/time with 60km of mileage. The clerk who checked the car in found 2 very minor scratches that were not on his list neither were on my list BUT these were NOT fresh scratches. He would not accept and suggested that Sixt expert will examine the damage and I will be contacted. Its been a week now, I have not heard anything whether I will get my deposit back or what I would be charged for those scratches. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by GEOFFREY - 06 October 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARCUS - 04 October 2019
" I used the Auto Europe site (accessed through SkyScanner whom I trust) because it seemed to be clearer on what "Full Insurance" covered than Enterprises's own site. For online transactions like this, the feeling of trust that you are not going to be ripped off is critical. Anything unclear or dubious I avoid. So SkyScanner, AutoEurope and Enterprise are all favourites of mine. "
" Having been ripped off by another car hire company that I booked through an airline with "full insurance", then was force-sold further "Full insurance" by the counter staff, I decided to use Enterprise with whom I had previously had good experience. Once again, Enterprise were fair and honest and friendly to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HENRIETTE - 02 October 2019
" Very good service "
" Very slow service at Kastrup airport, due to shortage of staff. Otherwise very good. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOHN - 01 October 2019
" See above "
" Best car hire I have had. Easy to collect and return and staff helpful and efficient. A good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DAVID - 30 September 2019
" Still not had confirmation deposit is to refunded "
" Suprised to pay for a deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RICHARD - 27 September 2019
" I like Auto Europe as it is the website that I experience, finds me the lowest price deals. It is also easy to cancel an order if one finds a better deal later on. As long as you know what you are doing, car hire can be good value and with limited stress. "
" The contract worked well, however, I had to make extra visits to the office both on arrival, to document some minor damage that was not on the contract and departure where I prefer to see that the car has been through control and then I fully understand any issues that may have been found. It is unfortunate that the Car Hire business is not one of implicit trust, one has to be ultra careful or pay a lot extra to avoid an increased risk of being "ripped off". "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by DONALD - 27 September 2019
" Very bad "
" Arrived about 11.00 flight delayed had all correct paperwork but rep had know record of rental said voucher had wrong number should have started with 92/94 not UK then asked if could rent same car but was told would cost. 324pounds not very impressed do think she was very experience.so when next booth eurocar very pleased to help us and rented ford focus for 184 pounds . My in the process of sending all paperwork to claim our 88.93 pounds back and the extra 100 pounds we had to spend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by JOHN - 20 September 2019
" Eashy to book online and give a good selection of cars "
" Very friendley staff easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by GEOFFREY - 19 September 2019
" Good website, very easy to use and the follow up confirmation email was immediate. "
" Europcar Billund were very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by MARK - 13 September 2019
" Would recommend Budget and Auto Europe - very efficient "
" Both the counter staff an the checkin staff were absolutely top notch - best that we have ever encountered in years of car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by STIG - 13 September 2019
" Good website easy to use and prices are reasonable for the "high" season. "
" The office staff at Sixt in Billund was very friendly and had a very good customer service. The vehicle was okay not the newest but did what I needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by TINA - 12 September 2019
" Have hired a few times now with auto Europe. Always great service, would recommend to anyone "
" Superb service, very happy customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KENNETH - 12 September 2019
" Easy to book and pay for vehicle. Liked ability to compare prices across the various car rental companies and thus pick cheapest rate. Made car hire very economical. "
" Efficient outfit from pickup to dropoff. Queue at Copenhagen airport was very short. Car was much bigger and longer than ordered but this was to our advantage because we had passengers for some trips. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by EMMA - 12 September 2019
" Easy to book "
" We broke down & had to wait 3 hours for a taxi to take us to our Accomodation then get a train / taxi the next day to the airport as there was no replacement vehicle available. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by PAUL - 11 September 2019
" The whole process was straightforward, professional and efficient. Good value, no concerns. "
" The whole process was straightforward, professional and efficient. Good value, no concerns. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NICK - 09 September 2019
" Very good price and service. "
" Was upgraded which was nice and overall very good service. Few extra bumps and scratches on the car that had not been identified on paperwork but it was easy for me to photo and email them to the central office who acknowledged the corrections. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 09 September 2019
" As above...very disappointed not to have been told about the disc parking system!! "
" Unfortunately the check out man did not explain to us that the disc in the window is needed for parking in Denmark. We did not know how to use it and got a £120 fine for this...very disappointing! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEEN - 07 September 2019
" Overall good "
" Got an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by TRINE - 06 September 2019
" . "
" Friendly, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by GARY - 04 September 2019
" Great pricing & very efficient service. "
" Minor gripes as I was initially billed an extra day for arrving an hour early into the booking office (I didn't appreciate the airport would only take 5 mins to exit & collect baggage) although the car was only collected 15 mins early. Car collection was also difficult, as the office wasn't easy to locate. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by GARY - 04 September 2019
" Quick and easy to book good selection of vehicles and competitively priced "
" The only real issue I had was I had to wait for an hour and a half to get served as there was only one member of staff at the counter "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by ANDREW - 04 September 2019
" Would use again but think hand over and taking back could be improved "
" Would rather someone walked around the car with us, showing issues and also so we could find it "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by ROGER - 02 September 2019
" FIRST CAR - NO FUNCTIONING GPS SECOND CAR - OUT OF DATE DATABASE/ LOST OF SCRATCHES AND DAMAGE ON HAND BACK AT AIRPORT THEY CHARGED FOR NON BOOKED EXTRAS - I HAD TO GO AND PROTEST TO GET THE CREDIT BACK. "
" FIRST CAR - NO FUNCTIONING GPS SECOND CAR - OUT OF DATE DATABASE ON HAND BACK THEY CHARGED FOR NON BOOKED EXTRAS- I HAD TO GO AND PROTEST TO GET THE CREDIT BACK. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BILLUND, DK - Reviewed by DALE - 01 September 2019
" Very pleased with car hire. "
" Very pleased with car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BORGE - 31 August 2019
" Can you help me please I book 2 rent a car with mistakes The one 4912432 Plus 4913256 can I have a refund or credit note please "
" It was a great car Thanks I paid 2500kr deposit and got back 2466 kr WHY I made sure I fil up with petrol TOTAL FULL SO IT OVERFLOW "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by BERNHARD - 31 August 2019
" Clear and fast service, excellent car. "
" Clear and fast service, excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ROBERT - 27 August 2019
" It was ok. "
" It was ok, nothing stands out as exceptional. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AALBORG, DK - Reviewed by HELEN - 22 August 2019
" I would definitely use Auto Europe again for all of theses reasons Very easy to book . Extremely reasonable. Car was spotlessly clean . Staff very helpful "
" Very easy to book . Extremely reasonable. Car was spotlessly clean .could not fault anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by COLIN - 21 August 2019
" Car was dirty on collection making it difficult to see existing marks, other than that everything was OK "
" see below "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by LIV - 21 August 2019
" Cars do break down but I spent about two hours on the phone speaking to Sixt, then to their 24 hour recovery service and then again to Sixt. It was very frustrating. No Sixt closer to where I was staying had a car so they wanted me to drive two hours away to get a new car (the recovery services told me that they would not cover any additional recovery over 24 hours so Sixt was keen that I change it). I felt that I should not have been charged for the full six days.... "
" Unfortunately, the car broke down (flat battery). We jump started it once and then it happened again and wouldn't start. Sixt sent someone to repair it one evening. The next day, we had to drive 2 hours to drop it off to get a new car. I then decided not to take the car for the last 24 hours as my plans had to change so many times. Sixt said I would not have to fill up the car that had been used (quarter of a tank). "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by NICHOLAS - 18 August 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREW - 16 August 2019
" Everything went smoothly "
" Very long queue at car collection, but staff were friendly and helpful. Decent car which did what was needed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - 16 August 2019
" Usually it is fine in the winter, but in peak season, 2 staff members are required. "
" There was only 1 counter staff, and MANY people. The wait was in excess of half an hour. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by G - 12 August 2019
" everything good. "
" No problems, good quality staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANTHONY - 09 August 2019
" Great all around. "
" Very effiecient and pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by JOHN - 07 August 2019
" Good experience, great price "
" Everything went smoothly, no problems at pick-up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PATRICK - 05 August 2019
" Easy way of finding best deals. "
" As car rentals place go it was clean and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREA - 04 August 2019
" It was fine, I'd happily rent from Alamo again "
" Very straightforward rental, instructions clear. Drop off was quick and hassle-free. Invoice confirmation was rapid and as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by ARIEL - 04 August 2019
" NA "
" Very nice price. Normally Car Rental companies do not offer a low price if one opt for limited mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by WILLIAM - 31 July 2019
" No further comment "
" Alround excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by JUSTIN - 25 July 2019
" Charged different to what the staff told me "
" I was told I was paying for only the crossings I took from Denmark to sweden but actually paid720 DKK "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ABBO - 25 July 2019
" surprisingly good, as im usually dubious of webiste "
" very impressed with staff, though their website does not clearly show rates for using the bridge between denmark and sweden, or it is allowed to tak the car over- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAN - 20 July 2019
" As above "
" Found a car online through auto Europe, booking was easy and smooth. Prior to arriving in CPH I wanted to ask a few questions about the lease, trying to get hold of the office At CPH Airport was extremely difficult and stressful, it was only after speaking to several members of the main office that I was given an email address, which meant I could communicate effectively and get answers to my q's.. When arriving at the car lease office I was treated by a lovely lady who informed me that they had upgraded my car form a Hyundai i30 to an VW Passat. The driving car experience was great and the rest of the lease went smoothly. I would definitely book again through Auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by EKATERINA - 19 July 2019
" Good experience all round. "
" The best experience I've had with car rental for a long time. Very attentive personnel, no pushing to buy extra insurance, directed to the nearest petrol station. Drop off very quick and easy. 5 stars! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FILIPPO - 17 July 2019
" Pay attention to capping of daily KMs! "
" the msot disappointing thing, was that at the very bottom of the voucher there was a line specifying that the rent I have purchased was only covering up to 90 KM per day. I failed to notice this condition, because I was expecting a standard voucher, and therefore I had to pay for extra kilometers at the end. Please indicate clearly and more prominently in your vouchers when a rent has capped milage, it is a key aspect that cannot get lost in the small print of a booking. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by VARINDER - 15 July 2019
" Awful "
" I am unhappy with Autoeurope and SIXT and will be calling customer services to complain. I never received a car. And neither companies would amend my booking!!!! Disgusting "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by FRANK - 09 July 2019
" Auto Europe is OK but not EuropeCar "
" was charged for services I din't request for and did not get an explanation or reply when I asked why. Felt like was tricked by the counter agent to sign for something I didn't want. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ARIEL - 07 July 2019
" No pushy up sell at Checkout! "
" Very efficient rental experience. No forms to sign...just an iPad. All contracts/invoices sent via email. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CAROLYN - 02 July 2019
" Great car but no service or support "
" Great car but no service from staff, they do paperwork and hand you the keys and tell you where to find your car. Staff do not show you even the basics of the car or where the manual is. I hired in Denmark, never driven there before and was not told about the parking dial on the windscreen. Within 1 hour I'd got a 795DK (£100) parking fine. Could the europcar not explain the parking system to non Danes? "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ARIEL - 30 June 2019
" Auto Europe offers very competitive rates with Europcar. At least 30% off if take the limited mileage deal. "
" Very quick and professional pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BERNARD - 28 June 2019
" As usual everything went to plan with Auto Europe, with plenty of guidance for the trip. Picking up the vehicle with voucher supplied was all straight forward. This is my usual experience with Auto Europe, I found to be the best out there for transparency and price. "
" On return of the vehicle there were at least 3 agents helping out with returned vehicles, which was excellent. I would say they were Brilliant. My wife is disabled and in a wheelchair. They helped out and took us back to the terminal so that we did not have to get the airport bus (back to the terminal). Couldn't thank them enough for all their help. Would use definitely use them again for next trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARK - 26 June 2019
" Overall, highly delighted. Staff were from Hertz who were excellent. "
" Very pleasantly surprised. Whole process was pain free and the car was checked on return which is good practice. Upgrade was a nice surprise though I think one should be asked as a 2 litre automatic is quite thirsty and if you are doing high mileage the fuel costs add up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FREDERICK - 19 June 2019
" Good price. Seemless booking procedure. "
" Vehicle was well used, 35,000kms with plenty of battle-scars. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by JOHN - 19 June 2019
" we have used your company 3 times now all without problems and generally at the best price on the market as far as we can see, we now look for quote first. "
" 7 for drop off because the office in the car park was closed and we had to walk down to the main rental. Not a big problem as we had to pass the office but other car hire companies were open at the drop off point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ALLAN - 03 June 2019
" No problems at all, excellent service "
" No problems at all, very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDY - 20 May 2019
" Would use again "
" No hassle , straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ARIEL - 19 May 2019
" Great car rental experience "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 16 May 2019
" We were advised to book with you by a family friend and will continue to do so when we return as our daughter and son-in-law and our grandsons had to relocate from Aberdeen last August. Kind regards, Michael and Christine Weir Michael and Christine Weir "
" Unfortunately this time we experienced numerous problems with the car, SATNAV, sensors and steering which we reported to drop off staff and completed and signed a form as due to the sensors not working, on reversing out of our daughter's car port the front right near the bumper had a slight dent from a log which was slightly jutting out from the log store. I have AIG insurance4carhire.com Policy Number AIG/21887291-E which is Excess Reimbursement. Our previous car hire from 3-10th January was vey good - 10 for all answers. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by LINDA - 25 April 2019
" All good. "
" They gave us an upgrade as my husband is too tall to fit in a Fiat 500. Very efficient at Copenhagen airport, bus transfer and petrol station all close by. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HUGH - 22 April 2019
" Amanda at enterprise in Copenhagen is great "
" The free upgrade was the thing that made my holiday, I'm so grateful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by NEIL - 05 April 2019
" See above. "
" Counter staff did not honour the deposit amount of 3,000 DKK. Tried to up it to 5,000 DKK. Had to ring Autoeurope to sort out costing me a delay with my onward trip. Not happy. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by ANTHONY - 04 April 2019
" Always delivers good value for money. "
" Staff were helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 13 March 2019
" Very satisfied & will use again soon. "
" Friendly staff and car good condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by JORGEN - 27 February 2019
" All great exept waitingtime by pick up. "
" There was waiting time at pick up. Otherwise great. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 11 February 2019
" .. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by HARISHANTH - 09 February 2019
" too many hidden charges, should have been mentioned when booking made "
" not happy with hidden charges at all. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KATHERINE - 31 January 2019
" Booking and car collection ok but car return in Copenhagen airport is a nightmare, outdoors,long walk In poor weather to office to return keys and wait in cold for shuttle bus. "
" Drop off really horrible. Cold raining, long walk with luggage to office to return key and then cold wait outdoors for shuttle bus. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by GARY - 22 January 2019
" Simple and efficient "
" Ten out of ten throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 13 January 2019
" We were advised by a family friend to choose EuropCar and are very pleased we did. Thank you. "
" Great service, efficiency and very satisfied with the car we hired. The price was very good too. I'm about to book again for our next visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RONNY - 07 January 2019
" I will tell you after you handle the issues I had with Avis. "
" I arrived at the desk while hired a Mercedes, I was told that the only vehicle available was a Qashqai. I argued it was nowhere near close to what I ordered. Had to upgrade just to get something they advertised I would get in the first place. Even after that, it turned out it was station wagon which I specifically told I didn't want. Another 20 mins before I got the car I drove away in. The sales representative just handed me the key and said to check for damages and the car seat for my son was located in a van. It took me about an hour and half to locate and strap the child seat into the car. The pick-up place was notoriously badly lit and I couldn't find anything wrong but when handed it back a tiny scratch was found. Which I am adamant I did not cause. The person I dropped it off with said it looked like an old scratch. And he mentioned to me that the guy walked straight over to the mark in pitch of night. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by JARLETH - 07 January 2019
" See above "
" Upon pickup I was told my car was not legally able to travel to Sweden even though I had specifically informed you on booking that Sweden was my destination. I ended up with a different car and having to pay a lot more money in order to have a car that was insured and road legal for my family. Absolutely dreadful service and I intend to spread this review far and wide. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by TIKI - 06 January 2019
" Great "
" Simply and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by KIRSTEN - 05 January 2019
" I am happy with Auto Europe used them several times. "
" Had to pay extra for winter tyres although they are the safest in Scandinavia in the winter months. There was an alarm going off, something to do with a phone. There wasn't a manual in the car so it took me ages to figure out how to switch it off. I had the car for 20 days, my husband joined me after a week and would have liked to be second driver but he would have to pay for the whole period which seemed a bit unfair. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by BERNARD - 05 January 2019
" Car pick up with the Auto Europe voucher all went well. It was the return of the vehicle and return of the keys back to the hire centre that was terrible. "
" Copenhagen Airport Rental building is off site. you have to get bus to and from car hire centre. if this is not bad enough on return of the vehicle there was no Hertz agent in the Hertz returns Cabin (which BTW is furthest from Hire centre building). So had to return keys to the hire centre which means dragging luggage all the way back to the centre to return the keys and then to bus stop to get back to Airport Building. So Hertz customer service is totally non existent for vehicle return, they rely on customers to do their work while they site in nice warm building. Never again!!!!!! The whole experience very stressful and made even worse as my wife is disabled and in a wheelchair!!!!!!!!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JOERGEN - 05 January 2019
" All fine, new car would have been better, many scratches "
" All fine, new car would have been better, many scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by ULLA - 04 January 2019
" Being unhappy with the way Budget helped themselves to a bit of extra income in a cheeky way, I complained to AutoEurope of the day of picking up the car and was sent a link that I could use to complain once the rental had finished. I would have preferred an immediate reply as I was considering handing the car back and wanting to know where I stood on this. "
" When picking up the car, the sales assistant made me aware that the car didn't come with winter tyres and informed me that I would have to pay extra if I wanted winter tyres on the car. Given that the Danish winter usually comes with minus degrees and it was snowing the day before, I of course wanted to add the winter tyres to the reservation (the majority of Danish cars are fitted with winter tyres from October till April) and was charged an extra 50 dkr per day x 12 days for this. I of course accepted the extra fee. HOWEVER, she then told me that I would have to upgrade from a class C car to a class G car to get a car with winter tyres and charged me an extra 475 dkr for this! When I objected I was told that it was either summer tyres (with no grip in wintery conditions) or the upgrade at an extra charge. In the end I agreed to the upcharge as I desperately needed the car during Christmas and didn't want to risk it ending up in a ditch somewhere. I was - and still am - incredibly annoyed with the forced upgrade. Not only because of the extra fee, but also because the car I got was HUGE and not ideal for parking in the city... So while there was nothing wrong with the car, I am unlikely to hire a car through budget again because of their way of 'selling up'. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NATALIE - 03 January 2019
" I booked an SUV (Nissan qashqai or similar) and when I arrived I was offered a Renault scenic. They may well be in the "same group" as I was advised by the staff but it was very misleading to book what you think is an SUV and be offered a people carrier. I find it hard to believe that a Renault scenic qualifies as an "SUV" - in fact I'm certain it doesn't (it is not a Sports Utility Vehicle). I was extremely disappointed and had to pay extra money to get an upgrade to the only car they had (bmw x1). I have used Europcar and Avis previously at Copenhagen airport and will probably stick to them next time as their groups seem to offer more representative cars to what you book. "
" I booked an SUV (Nissan qashqai or similar) and when I arrived I was offered a Renault scenic. They may well be in the "same group" as I was advised by the staff but it was very misleading to book what you think is an SUV and be offered a people carrier. I find it hard to believe that a Renault scenic qualifies as an "SUV" - in fact I'm certain it doesn't (it is not a Sports Utility Vehicle). I was extremely disappointed and had to pay extra money to get an upgrade to the only car they had (bmw x1). I have used Europcar and Avis previously at Copenhagen airport and will probably stick to them next time as their groups seem to offer more representative cars to what you book. The staff tried to help and eventually (after 20 mins of persistence that I wasn't happy with the car offered) we sorted a reasonably priced upgrade. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by MATTHEW - 03 January 2019
" See above in regards to unlimited mileage issues. "
" Flizzr had not been made aware by Auto Europe that the rate I booked was with unlimited mileage. This caused issues when picking up the car hence delaying our departure. It sounded as though when Auto Europe booked with Flizzr the incorrect info was passed on. Not a great initial impression and one that sounds as though it was Auto Europe's error. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by PETER - 31 December 2018
" . "
" For some reason much doubt the car provided is same "category" as booked. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by MICHAEL - 29 December 2018
" Have used Auto europe for some time now and no problems. I have already booked another car with you. So far so good. "
" Very good and its such a relief when the invoice follows on and there are no extras added. Excellent car. Its a shame they are often the most expensive on your site "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NIGEL - 26 December 2018
" As previous comments "
" Have rented many cars in many places but the service and car I had in Copenhagen was the by the car the best for a very long time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 23 December 2018
" Good prices. Excellent value. Good communication. "
" Very efficient and smooth operation. Excellent customer care and car perfectly presented. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PRISCILA - 22 December 2018
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DARREN - 07 December 2018
" Please see number 3. "
" Excellent the whole experience. Would highly recommended Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KLAUS - 07 December 2018
" No problems, but I think you should refine your agreements with the car rent companies to avoid "re-negotiations" at pick up. Please also try to increase the "Zero Excess" options ass they seem to give less hassle at pick up. "
" When picking up my car car, counter staff told me that I could not have unlimited miles, but only 100km/day. They said it is not possible for a resident in Denmark to get unlimited miles. I insisted that since my voucher indicated unlimited miles and since AutoEurope knew I was a resident in Denmark, I must have as indicated in the voucher. They "made an exception in this case", but said it would not be possible in the future. Also they added a "Road Side Assistance" fee, because I was taking the car to Sweden. When booking the car on the AutuEurope web-site, I mentioned the car should be used in Sweden. Actually, the car was on request", because it should go to Sweden. The compulsory "Road Side Assistance" (not an add-on option) fee should be included in the rental fee and not bargained at pick up. It is a hassle to discuss conditions with counter staff, when you really have no options at that time. I chose the specific car because of the conditions and the price. This should then not be renegotiated when picking up the car at the airport. Alamo (or rather Enterprise) were supposed to block 5.100 DKK (610 GBP) on my credit card. They didn't, they withdrew it and only returned it 8 days after the rental ended. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by ROBERT - 06 December 2018
" Quick easy collection and drop off. Friendly and informative staff. "
" Quick easy collection and drop off. Friendly and informative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by ROBERT - 05 December 2018
" Would use them again "
" Used Budget car rental at Aalborg airport quite a few times and have them to be efficient and helpful. Would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HELLE - 05 December 2018
" Auto Europe offers great prices and I have already recommended it to friends. But the location of car rental at Cphg airport is a nightmare. Miles away and difficult to find the shuttle bus that takes you there. I would also recommend that you hand out a map of the location to make it easier to find your way to and fro by car. "
" The person at the counter was extremely friendly, but I thought I could have been given more details about the car, e.g. what type of petrol it takes, how to work the radio and sat nav. Also, the car was parked miles away... "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 04 December 2018
" The rental experience exceeded my expectations. "
" The Thrifty rental was handled by Hertz staff at Copenhagen airport. Everything with the rental went smoothly. The staff were courteous, efficient and friendly. Helpful with their local knowledge also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IAN - 01 December 2018
" Overall, very good. Would have liked a better understanding of the insurance cost but the car was excellent "
" Overall very good but the distance from the drop off point to the shuttle bus could be a problem if the weather was inclement. Surprised and disappointed that the insurance cost was so high. The car was very good with the exception of the sat nav in the city centre which was very confusing "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IAN - 25 November 2018
" I have been hiring vehicles from Thrifty on a weekly basis from Copenhagen airport. I have my own hire car excess insurance so I always decline any extras when collecting my cars. However on this particular occasion on 5th November, the employee had added an extra insurance to my hire car policy for DKR 700 which I had not agreed to, which in fact was more than the cost of the car hire itself. I have taken this up with Hertz customer service but they have refused to refund me the DKR 700. Based on this experience I would not recommend Thrifty, or to spend 10 mins at the desk to read through the entire policy before taking the car. "
" I have been hiring vehicles from Thrifty on a weekly basis from Copenhagen airport. I have my own hire car excess insurance so I always decline any extras when collecting my cars. However on this particular occasion on 5th November, the employee had added an extra insurance to my hire car policy for DKR 700 which I had not agreed to, which in fact was more than the cost of the car hire itself. I have taken this up with Hertz customer service but they have refused to refund me the DKR 700. Based on this experience I would not recommend Thrifty, or to spend 10 mins at the desk to read through the entire policy before taking the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by MARIANNE - 23 November 2018
" Good value for money "
" The car was rather dirty outside, making it VERY difficult to check for damage. The sprinkler was empty, no window scraper and inside of windscreen was smeared, making driving quite dangerous. Furthermore there were old soggy sweats stuck to the bottom of the compartment between the two front seats. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by MARK - 20 November 2018
" EASY TO DEAL WITH, GOOD PRICES "
" THE FIRST TIME WE GOT THE ACTUAL MODAL OF CAR THAT WAS BOOKED. VERY NICE CAR. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETE - 19 November 2018
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by CHRIS - 15 November 2018
" Mixed feeling. Counter staff and auto Europe good but car and after service from budget awful "
" Received a car with an engine fault and could not contact anyone via the phone. Had to speak to UK budget via Twitter but they could not help "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by MICHAEL - 01 November 2018
" Overall fairly satisfactory "
" Vehicle had not been cleaned externally. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by JOHN - 27 October 2018
" Definitely recommend Thrifty and Auto Europe to my friends "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 24 October 2018
" The last many times I have compared prices and full insurance premiums between 4-5 major brokers. Auto Europe always came up trumps. "
" Fast expedition at the counter and good cars. Easy and quick drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LENA - 23 October 2018
" Straight forward "
" Very friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ELLEN - 21 October 2018
" Everything went as well as you could have wished "
" Polite and painless! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by DAVID - 18 October 2018
" Booked car in good faith. Used our contact details in Denmark. Went to collect the vehicle, was told we couldn't rent it as we had a Danish address. Tax reasons. Contacted Auto Europe support and was told we would not get our money back. Ts and Cs something something. You had our address, it's simple enough to flag a warning when we booked. Seemingly Auto Europe would rather pocket the money. Disgusting. "
" Pleasant enough but ultimately didn't give us the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 07 October 2018
" The vehicle return was quick and easy with no hassle. "
" very quick and easy at collection desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAMES - 03 October 2018
" Easy online booking. "
" Great experience. The only reason for not marking everything as 10 is the waiting time at pick-up. As this was a busy time of day, an extra member of staff would have made a big difference. The staff on duty were excellent. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 02 October 2018
" Be aware of "hidden" extras such as mileage restrictions. Quite expensive to use sat nav in the vehicle even thou it was already included in the model of car hired. "
" Mileage restrictions on the hire vehicle were very limiting. The car was clean and tidy and the staff were helpful. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FINN - 02 October 2018
" The above is enough "
" Had to wait half an hour to be served! - Only one staff that served somebody else. My booked car was handed over to another customer, although I was on time. The substitute car was not with automatic transmission - although clearly stated in contract and therefore dismissed. Was upgraded to a car that required instruction before start. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARIANNE - 28 September 2018
" Easy to use and always good deals "
" It Washington VERY hard to spot The Thrifty counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANTHONY - 28 September 2018
" Excellent service from pick up to drop off! "
" Excellent from start to finish! The staff at the counter and drop off were very helpful and efficient. The car was very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREW - 27 September 2018
" All went smoothly. without any problems. - I must confess car hire insurance is the biggest worry and seems a bit of a con but in this instance there weren't any problems. "
" All went smoothly. without any problems. - I must confess car hire insurance is the biggest worry and seems a bit of a con but in this instance there weren't any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by PATRICK - 25 September 2018
" Fast service "
" A Mokka was paid for. But I was given a VW Polo (lower class) I was informed the fuel tank was full. It was not and have photo proof I was advised the rear centre seat must not be used and had to sign to accept. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
COPENHAGEN, DK - Reviewed by JONATHAN - 23 September 2018
" quick booking "
" queue to pick up car was too long, waiting > 30 minutes "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SIMON - 22 September 2018
" Very easy to book and at a very competitive price "
" Very satisfied with price, car and efficiency of staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JENS - 17 September 2018
" As it was my fault about the wrong flight return details, I do not blame Auto Europe. The only problem I have is that Budget was so unhelpful after I finally spent three days trying to get through to them. "
" I realised I had booked the car one day short of what I need, so when I got to the Budget desk and realised I had put the wrong return date down, I tried to change it and extend the return date by 24 hours. This was a problem and as he was so busy on the desk, he asked me to phone in later to extend it. It was impossible to get through to the airport desk later that day and for the next two days there was no-one manning the phone. It rang three times and the cut off. Finally we got through as someone from Budget Barcelona helped us. They wanted and extra £150 for the day extension even though I pointed out to them the previous 13 days had only cost £170. There was nothing they could do and I would have to drive back to the airport, pay the £150 and then I could keep it the extra day. Needless to say I returned the car when it was due and stayed the night in Copenhagen and had a lovely time there, which was cheaper than £150. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by NEIL - 14 September 2018
" Very pleased. "
" Very pleased. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by SHIRLEY - 08 September 2018
" Loved driving the Cleo - great wee car and good price. "
" We struggled to find the shuttle bus to take us from the terminal to the car hire place so ended up having to walk in the dark. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by EVE - 06 September 2018
" great price, easy and straightforward to use "
" as car rental experiences go this was definitely up there with one of the best. the car i was given was really good; the service was speedy, polite, efficient; there was no painful upselling agenda; there were no hidden costs/catches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by HENRIK BØGVAD - 05 September 2018
" it should be easy to rent a car and this was very easy !!! "
" very kind and cool alamo staff !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 05 September 2018
" Good communication all throughout. Clean car "
" Good customer service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JEREMY - 03 September 2018
" Its was very good, great hire car "
" Very good, only issue,Ordered a VW Passat or similar, when at the pick up, got told if wanted a VW Passat its an up grade.... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 01 September 2018
" So far I have not had any unexpected surprises, so I cross fingers that I don't get a rude awakening, as the deal was sweet. "
" Thrifty was in fact a subsidiary of Hertz, with which the car was registered. I was amazed at the inexpensive monthly price, which I hope is correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 01 September 2018
" ONE OTHER POINT - I PAID FOR EXTRA INSURANCE TO COVER THE EXCESS BUT WAS TOLD THAT THIS WAS NOT PROVIDED BY ENTERPRISE BUT BY A THIRD PARTY. HENCE, IF THERE WAS AN ACCIDENT, I WOULD HAVE TO PAY THE EXCESS AND RECOVER THE COST FROM THE 'THIRD PARTY'. THIS MEANT THAT A TEMPORARY CHARGE WAS PLACED ON MY CREDIT CARD. "
" I BOOKED A MONDEO OR SIMILAR BUT WAS OFFERED A KASHKAI (WRONG SPELLING?). HAVING HAD THE MISFORTUNE TO DRIVE A KASHKAI BEFORE, I HAD RESOLVED NEVER TO DRIVE ONE AGAIN AND ASKED FOR AN ALTERNATIVE BUT NOTHING WAS AVAILABLE IN THE SAME CLASS OR EVEN SOMETHING SMALLER. ACCORDINGLY, I ACCEPTED AN AUDI 4 ON PAYMENT OF AN EXTRA 630DKK. I WAS TOLD THAT THERE MIGHT HAVE BEEN AN ALTERNATIVE AVAILABLE IN THE 'RETURNS' BUT AS THEIR 'PHONES WERE NOT WORKING, THIS COULD NOT BE REVIEWED. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LAIMIS - 28 August 2018
" Very smooth process, helpful staff, zero waiting time, brand new car "
" Very smooth process, helpful staff, zero waiting time, brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREW - 28 August 2018
" I will definately use AutoEurope and Alamo again, as the service was very efficient and professional, very reasonably priced, and the web site was very easy to use. Staff were very help on the phone, when I enquired about taking the hire car to Sweden. Very satisfied overall! "
" I was very satisfied with my experience of collecting and dropping off the car at Kastrup, CPH. I didn't get the automatic car I ordered (a VW golf) but got a large mazda saloon, which made driving around the small Danish towns a little tricky. A VW golf would have been ideal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ASLAUG - 27 August 2018
" It wasn't clear from the confirmation email which company we had booked with and we stood at the airport none the wiser. The whole downloading of voucher concept seemed complicated and non user friendly. There were also extra hidden fees by Thrifty which were taken from our credit card after we had returned the vehicle which were not clear from the onset "
" There seemed to be some extra fees added to the final bill which Thrifty was not up front about from the start. The after service has been terrible and I have still not heard back from the company following an overcharge for Brobizz which was highly recommended by counter staff but obviously neither faster, nor more reliable "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANTHONY - 27 August 2018
" Smooth pick up and drop off. Friendly efficient staff. "
" Great service at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JOHN - 25 August 2018
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISTOPHER - 25 August 2018
" Nice car, trouble-free hire "
" Difficult to find a parking space to drop the car off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HELSINGOER, DK - Reviewed by KIRSTY - 23 August 2018
" absolutely brilliant service and always extremely fast "
" absolutely brilliant service and always extremely fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JAN - 20 August 2018
" We were very impressed with the car, exactly what we needed. Pick-up and drop-off were so simple. The automatic engine shut-off was a little unnerving at first, but we soon got used to it :) "
" We were very impressed with the car, exactly what we needed. Pick-up and drop-off were so simple. The automatic engine shut-off was a little unnerving at first, but we soon got used to it :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by COLIN - 19 August 2018
" Quick pick-up and quick drop off once we realised that we were not looking for Thrifty but Hertz. "
" Very Good. We appreciated our upgrade via Hertz rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by AMER - 19 August 2018
" Overall experience was very good agents were nice and welcoming. "
" At the counter there were too many costumer but few agents. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AALBORG, DK - Reviewed by SEBASTIAN A. - 18 August 2018
" Ningún problema "
" ningun problema con SIXT. Me proporcionarón un coche superior al reservado "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by ALAN - 17 August 2018
" would certainly use Enterprise again. "
" The Sat Nav was set to Russian when getting car. Popped back to reception and reception staff came and reset the sat nav to English and even programmed it to our destination for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SARAH - 17 August 2018
" See above "
" Charging for GPS when a car has GPS built in is a rip off. I was told it needed to be activated which talking to someone in the car industry is not true. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by DON - 16 August 2018
" Good value friendly staff have used you 5 or 6 never any problems "
" Always good value and staff friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOHN - 15 August 2018
" Your process is fine, and I have a refund request pending. My 10 rating might change if the refund isn't forthcoming in a reasonable time, though! "
" My flight was delayed and, despite having the flight details, the rental location was closed when I, and other customers on the same flight, arrived at the counter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by JONATHAN - 14 August 2018
" great as usual "
" great, easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RAYMOND - 13 August 2018
" Nice car overall very pleased, "
" overall very good apart from them trying to get me to change to a more expensive car at the car hire desk, although they were very pleasant about it. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IAN - 11 August 2018
" I was given a Nissan Micra. The engine was very noisy and lacked power. "
" It took over an hour to pick up the car at Copenhagen Airport. Despite there being only 3 people in the queue, it took 20 mins plus per person to process. There was only one operative for most of the time - 1430 - and when a second operative turned up she spent 15 mins 'logging on' without saying anything to the people waiting. She disappeared to be replaced by someone else who seemed to be able to log on immediately and start to help customers. This is the longest I've ever had to wait anywhere to pick up a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by RICHARD - 10 August 2018
" Easy to use. Good range of options. Good prices and deals can usually be found. "
" Very efficient pick up. Friendly and helpful staff. Car was excellent quality and in superb condition. Shuttle bus to car rental centre was quick, easy and frequent. Drop-off was a bit slow due to some technical IT issues but okay in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IAN - 07 August 2018
" Excellent all round experience- thank you. "
" Excellent all round experience - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOST - 07 August 2018
" friendly and helpful staff and the Polo (automatic) was a great car to drive. Sadly nobody there when I drop the car..so didn't know if check will go ok..but not a problem as there were no incidents at all. All in all very satisfied "
" all around a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by THOMAS - 02 August 2018
" Please see the Thrifty comment "
" The voucher set up with Hertz Denmark allowed Hertz Denmark to apply very poor exchange rates on the Hertz Car Voucher I paid for. This cost me an extra £40 charge from Hertz Denmark, as they applied 5.97DKK to 1GBP when the standard exchange rate is 8.3DKK to 1 GBP. This I find unreasonable and needs to be checked with Hertz and other car hire companies outside the UK to not use exchange rates more than a certain percentage more pricey than the current exchange rate. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by SUNE - 01 August 2018
" I'm still waiting for a phone call or an update in my support case, as i did not get any car from Europcar. Please contact me ASAP!! "
" I'm still waiting for a phone call or an update in my support case, as i did not get any car from Europcar. Please contact me ASAP!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by LASITHA - 30 July 2018
" Overall, very good service "
" Very good service. Waiting time to be served could be improved. Final invoice was wrong. It was corrected very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PASCAL - 24 July 2018
" Efficient and brand new car. Great experience overall. "
" Professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PAUL - 24 July 2018
" very good "
" Very pleased and was given an upgrade which was a pleasant surprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LARS - 23 July 2018
" See Above "
" Everything went as a clockwork.Very helpful a couteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANTHONY - 23 July 2018
" The car provided was a brand new VW. Amazing car, unbelievable economy. Adaptive cruise control was an interesting experience. The staff were very friendly "
" The car provided was a brand new VW. Amazing car, unbelievable economy. Adaptive cruise control was an interesting experience. The staff were very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 22 July 2018
" I have used your services for quite some years and I have not had any issues apart from the 2 latest rentals with Hertz. Depending on your response to this complaint, I will be happy to use you again and keep on recommending you. "
" This the second time I pay more than expected when hiring a Hertz car in Copenhagen airport. This time, my voucher including all was £164,54, charged by you on 14.5.2018. The car was handed back in time without damage and with a full tank. However, a further £ 65,30 was taken by you on 15.15.2018 without any justification. Furthermore, I never received an invoice from Hertz via email as they stated at drop-off. I expect you to refund the extra charge without any delay. Thanks! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISTOPHER - 22 July 2018
" Very good and no issues at all. "
" Very good and no issues at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JEREMY - 21 July 2018
" Easy process "
" Painless transaction and not hassled to get the extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by OLIVER - 20 July 2018
" The car I booked was described as a 'Ford Focus Estate or similar'. However, when I arrived at Copenhagen I was offered a Renault Clio estate. I understand that I would not necessarily receive a Ford Focus, but a Renault Clio is substantially smaller and not what can be classed as being 'similar'. A 'similar' car would have been something along the lines of a Renault Megan Estate, VW Golf Estate, Vauxhall Astra Estate etc. The Renault Clio that I was offered was not large enough for me, my family and our luggage. It was starting to get late, my two children were getting hungry and we still had a few hours of driving to get to our destination. As such, we were pressured into upgrading the car (to a Skoda Octavia Estate). This upgrade was at significant extra cost, which should not have been required. "
" The car I booked was described as a 'Ford Focus Estate or similar'. However, when I arrived at Copenhagen I was offered a Renault Clio estate. I understand that I would not necessarily receive a Ford Focus, but a Renault Clio is substantially smaller and not what can be classed as being 'similar'. A 'similar' car would have been something along the lines of a Renault Megan Estate, VW Golf Estate, Vauxhall Astra Estate etc. The Renault Clio that I was offered was not large enough for me, my family and our luggage. It was starting to get late, my two children were getting hungry and we still had a few hours of driving to get to our destination. As such, we were pressured into upgrading the car (to a Skoda Octavia Estate). This upgrade was at significant extra cost, which should not have been required. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by WAYNE - 19 July 2018
" Hassle Free & Easy "
" Good Experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BRIAN - 13 July 2018
" Well presented, good quality car. "
" Easy booking via website. Counter staff and return staff very friendly and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JESSICA - 13 July 2018
" Great service but could have done with more staff at the pick up desk as there was quite a queue "
" Great service but bed "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAMES - 12 July 2018
" Auto Europe made this rental as easy & simple as I could hope for. Everything was open & transparent and no hidden surprises throughout. Thank You! "
" The whole experience could not have been more pleasurable. The desk staff were very friendly and the free upgrade was a wonderful surprise. This level of service sets a very high bar for competitors to aspire to! Great Job, Team Thrifty! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARIANNE - 12 July 2018
" n/a "
" Our plane was delayed for an hour and a half, and due to this we arrived at 11.15pm. The opening times of the Thrifty counter was until 11pm. Due to this, we had to pay a 'Late Fee' of DKR 380 - this is absolutely appalling and rubbish customer service. It is not our fault that the flight is delayed and I cannot stress enough how disappointing this was. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 05 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PAUL - 05 July 2018
" Please return to being able to retain details in a profile so I don't have to re-enter them every booking "
" Thank you for a terrific upgrade. The Skoda Superb lived up to its name! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISIAN - 04 July 2018
" poor customer experience on the phone. Poor attitude and an expectation that the customer has to be the one solving the problems caused by the lack of information provided during the booking process "
" The rental company refused to give me the car stating that I had to pay additional taxes due to the fact that I temporarily reside in Denmark. They refused to rent me a car even when offered to pay the difference in taxes. When I called autoeurope, the customer service representative was most unhelpful and did not care to listen or to try to understand my problem at all. Autoeurope refused to reinburse the money I pay to reserve a car, even when all my papers were in order and had all the requirements to rent the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by PETER - 29 June 2018
" Great staff and very efficient pickup and drop off. No issues at all! "
" Very courteous staff although we had a bit of a wait for the car. However we had a free upgrade so who's complaining! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 27 June 2018
" Fastest receipt of car on arrival that I have ever had (may be due to computer system being down) - well done anyway. "
" It would have been nice to have the car inspected on return - not sure how you could claim any damage was the hirers responsibility without this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 21 June 2018
" Overall a very good and easy firm to deal with. "
" Everything was good apart from the drop-off arrangement. The person at the drop-off point did not want to check for damage on the car, saying they could do it later. That could be a problem if they identify damage and we would have no chance to dispute this with them. As it happens they found nothing and naturally made no excess charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MAURIZIO - 20 June 2018
" straightforward check in/out, nice car "
" Great service and free upgrade, I couldn't pretend more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by STEVEN - 18 June 2018
" Easy to use website with the best deal I could find on the internet. "
" Good overall experience with an excellent car. Counter staff friendly and quick collection/drop off experience. Only let down when dropping car off, as road to drop off area was blocked by maintenance crews for road painting and there were no detour signs for an easy alternate route. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SUSANNE - 18 June 2018
" Not happy we had to wait for so long. We missed an appointment in Copenhagen because of it. We received a small concession in the form of adding second driver for free. "
" We waited just over 45 minutes past the time we had booked the car for - because "it had been a very busy day" for Europcar. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NIELS - 17 June 2018
" I am being charged for me unknown item "
" I am being charged for me unknown item "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BILLUND, DK - Reviewed by RICHARD - 14 June 2018
" Very easy, very quick and a lovely upgrade. "
" Very quick pick up and drop off. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by THOMAS - 14 June 2018
" See above "
" All in all very good. There was no one in the car park to receive the car when we arrived which is the only mark down "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JANET - 12 June 2018
" See above "
" Efficient service at the airport, good value for money for the car we hired. Am still waiting for the final receipt which they said would be emailed to me, apart from that everything else was good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JEFFREY - 09 June 2018
" Other than the comment above the experience was very positive. "
" The only thing that would have helped would have been advanced notice that FLIZZER was administered at the SIXT desk. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by MICHAEL - 25 May 2018
" Auto Europe is always my first choice. The offer of excess insurance cover is very important and l always use it "
" I had a problem with a tyre and they were very good in sorting it out. As it was a Bank Holiday they switched the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AALBORG, DK - Reviewed by HELLE F - 15 May 2018
" Easy & cheap "
" smooth transaction, very good service. Brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LINDSAY - 05 May 2018
" Very good car and efficient service, just a shame about the mileage charge "
" Was disappointed that there was a mileage charge. something I never spotted as have never experienced this charge before. Another thing to look out for in future! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PAUL - 04 May 2018
" Noe "
" Courteous and helpful staff both collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NIGEL - 03 May 2018
" Easy to deal with and didn't have to wait long for transition "
" Check in girl was super efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by LENA - 30 April 2018
" friendly service "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by TREVOR - 30 April 2018
" No issues, straight forward booking which was clear about possible extra charges. "
" The pick up was easy and efficient although it was quite a walk to the car from the office and if needing to check something with the operatives there was no one to speak to, you had to return to the office. I was surprised on the return that the petrol level was not checked or the mileage which had a daily restriction. I left feeling a bit concerned that I would find a charge on my credit card I would then have to challenge. This has not happened 2 days on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SEBASTIAN - 29 June 2015
" price was kind of ok there was no miles-and-more points when registering over auto-europe, I learned it when getting the car, not a big but surprise bills for rental are not clearly readable, could be more precise (ones from auto-europe) "
" car was kind of OK they don't have checkout facility at the parking like other rent-a-cars used by me before (avis or hertz) "
COPENHAGEN, DK - Reviewed by CELIA - 23 May 2015
" The staff at the CPH desk of Europcar are always very friendly and helpful. "
COPENHAGEN, DK - Reviewed by THENGILL - 17 February 2014
" Everything was perfect. "
" Same here. The car was nice and driving it grate. "
BILLUND, DK - Reviewed by DARA - 02 June 2013
" I kept thinking there must be some sort of catch because the deals on Auto-Europe were so good but they were legitimate and I will definitely use them again. I would definitely recommend them to anyone renting a car in Europe. "
" They were fantastic. It took a long time to get the car so they upgraded me. Staff was extremely nice and the car was great. "
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