Auto Europe
- North America
- Central America
DOLLAR FRANCE CUSTOMER REVIEWS
- 8.2
- 8.5
- 8.6
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DOLLAR FRANCE Car Rental Reviews
Average Rating for Dollar :
MARSEILLE, FR - Reviewed by SIMON - 02 September 2025
" As above "
" Counter staff said my excess waiver through auto Europe was not valid Car battery discharged completely once and we had warnings on 2 other occasions "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MARSEILLE, FR - Reviewed by ANDREW - 25 August 2025
" simple "
" Fairly obvious damage had not been registered. Staff dealt with this efficiently but still caused unnecessary delay. Not a dollar issue specifically but I really dread the upsell conversation every time I rent a car. It's so tedious and awkward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by KENNETH - 19 August 2025
" All very easy and someone answered the phone and my one question very quickly. Car pick up and drop off with hertz also quick and easy "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ADRIAN - 13 July 2025
" My flight was delayed resulting in an arrival time of just after midnight. I tried various telephone numbers that did not work and eventually got through. The person was very unhelpful. I was kept waiting over twenty minutes only to be told that I'd have to wait until 7am for the desk to reopen to collect my car! She didn't even try contacting the Hertz desk at Marseille airport to speak to them! Total "
" My flight was delayed resulting in an arrival time of just after midnight. I tried various telephone numbers that did not work and eventually got through. The person was very unhelpful. I was kept waiting over twenty minutes only to be told that I'd have to wait until 7am for the desk to reopen to collect my car! She didn't even try contacting the Hertz desk at Marseille airport to speak to them! Total shambles! Disgraceful service! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 09 July 2025
" An all round satisfying experience. "
" Efficient, friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JOSEPHINE - 05 July 2025
" Always confident about the car I'm getting, and with friendly and professional service. "
" Very happy with my rental experience with Dollar/ Thrifty/ Hertz, as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LAURA - 03 July 2025
" Auto Europe have been great. I called to let them know I was going to be about an hour late to pick up the car and I got a very polite and friendly member of staff who sorted everything for me. Great experience, I will use Auto Europe again for sure. "
" There was some outage at the Hertz counter when picking up the vehicle. We had to wait for about 40 minutes in a queue of customers to get to the desk. When we got there, it was relatively quick. On return of the vehicle, there was a single staff member in charge of all returns and we had to wait for about 15 to 20 minutes which added quite a bit of stress to the journey as we had a flight to catch. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PARIS, FR - Reviewed by HO MING ISAAC - 01 July 2025
" I have only rented a car for half day while it took me 1h30m to get the car from the rental point. I appreciate that the staff were busy and I was quite happy to wait. However, once I have got the check in done and walked to the car park, the staff in the car park said the car needed cleaning. After another 20 mins wait, when I got in the car the cat actually has little fuel left only while it stated 8/8 (full) on the contract. The car park staff doesn't speak English and asked me to go back to the office. Then I first speak to the gentlemen there and he just said his colleague would go to get fuel. I mentioned I'm in rush since I have spent a lot of time there. He then said everyone is waiting. It is not fair to a customer when this is clearly an error from the company. Anyway it finally took me 1h30m to get a rental car from the rental office. I think this time frame and the attitude of the staff is not acceptable. "
" I have only rented a car for half day while it took me 1h30m to get the car from the rental point. I appreciate that the staff were busy and I was quite happy to wait. However, once I have got the check in done and walked to the car park, the staff in the car park said the car needed cleaning. After another 20 mins wait, when I got in the car the cat actually has little fuel left only while it stated 8/8 (full) on the contract. The car park staff doesn't speak English and asked me to go back to the office. Then I first speak to the gentlemen there and he just said his colleague would go to get fuel. I mentioned I'm in rush since I have spent a lot of time there. He then said everyone is waiting. It is not fair to a customer when this is clearly an error from the company. Anyway it finally took me 1h30m to get a rental car from the rental office. I think this time frame and the attitude of the staff is not acceptable. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by STEPHEN - 17 June 2025
" Nice easy transaction on collection and return would use again "
" Car had small scratch on bonnet down to undercoat on collection not noted on damage form picture taken resolved easily when dropped off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 06 June 2025
" n/a "
" Counter staff very efficient and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by RICHARD - 05 June 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. TROPEZ, FR - Reviewed by DAVID - 03 June 2025
" Great service, could not have wished for anything more !!! "
" Great service very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 03 June 2025
" Like Auto Europe, but bad experience with Dollar "
" We were 10 minutes early for booking and were refused to start the hire process and made to wait with 2 young children after a long journey/flight We were offered hundreds of pounds of unnecessary extras The return process was unclear and the office closed when we returned which was not explained "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
NICE, FR - Reviewed by ANDREW - 02 June 2025
" No further comments "
" Poor quality car. although new the handbrake was ineffective and it was uncomfortable, slow and not fully competent. Not what I expect at this price "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, FR - Reviewed by ALISON - 01 June 2025
" All good "
" Everything as I would have wanted. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DEBORAH - 08 May 2025
" the whole process was easy and smooth. We appreciated the reminder to bring with the main driver's credit card. "
" Difficult question as the service was provided by Hertz, at a better price "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by GRAHAM - 06 May 2025
" See above "
" The price you pay (before hiring) should be it... I accept they take a deposit via a credit card but to have a £102 bill was a all wrong. In other words - make the price visible. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NANTES, FR - Reviewed by DEBORAH - 06 May 2025
" Quick and efficient pick up "
" Quick and Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by NORMAN - 05 May 2025
" I have no real complaints about the service I got from AutoEurope.At the end of the day I got a reasonable vehicle which enabled us to meet all our objectives.For 4 days it cost rather more than I had bargained for as aI bought extra insurance from Hertz which I maybe did not need.Thankfully I had an uneventful time so never needed to use the extra cover. "
" It just seemed that I was hiring the car from Hertz. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by ROBERT - 17 April 2025
" Tedious when sold yet another useless insurance policy. "
" It is so infuriating that no matter how much additional insurance cover one adds at the time of booking, that when you get to the collection desk you are told that what you have just paid handsomely for is worthless and that what you actually need is the rental company's own product, for yet another additional fee. It's annoying at best and verging upon fraudulent. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by ROGER - 21 March 2025
" I find always find AutoEurope competitive and efficient "
" Excellent, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by STEPHEN - 10 March 2025
" Efficient service "
" Car had a lot of minor scratches and marks in the body "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by BRUNO - 04 March 2025
" very very good care from Dani in Hertz when returning "
" easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 31 January 2025
" Efficient pick up, car was spacious and comfortable, drop off quick. Totally satisfied with rental experience, and highly recommended. Thank you to Dollar and AutoEurope for brokering. "
" Dollar/ Hertz delivers great service as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by RORY - 02 January 2025
" All very good, car, price and customer service "
" Good car price and customer service both at pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 20 December 2024
" easy booking "
" slow service at desk, only omeperson and a queue of customers "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PETER - 19 December 2024
" good "
" very efficient staff "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by ANSER - 01 December 2024
" Happy with experience "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOVAN - 22 November 2024
" Excellent service from the team at CDG T1, and a great value for money, will definitely use again. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SIMON - 14 November 2024
" All good apart from the very small delay to find the car "
" All was good except the car wasn't where it was supposed to be so it took some time to find "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by YASSINE - 08 November 2024
" yes of course very good thanks very happy "
" no problem very friendly very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEITH - 28 October 2024
" no problems with Auto Europe but it seems Hertz/Dollar do "
" the check in was very bureaucratic, We had to give a lot of details to be filled in that Auto-Europe should have passed on. Never had this with Enterprise of Avis for instance "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by ANDREW - 17 October 2024
" All fine, apart from the fact that the deposit of 1000 euros has yet to be credited back to my account (see above) "
" Straightforward hire, good vehicle, clear information about the small amounts of damage. HOWEVER... the deposit of 1000 euros has yet to be credited back to my account, 13 days after the deposit was taken and four days after the drop-off. It's still showing as a 'pending transaction' on my bank account. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JOSEPHINE - 07 October 2024
" Always confident will get good value for money when renting via Auto Europe. "
" Dollar/ Hertz offered value for money, staff super friendly and rental process very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MALCOLM - 04 October 2024
" No problems but I was very concerned after making the booking to discover that the office at the airport was due to close at 6.30pm which was very shortly after the flight was due to arrive. What would have happened if the flight had been delayed? Can this please be highlighted before making the booking. "
" Good car and service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLORIA - 04 October 2024
" As above. Very disappointed as the staff at Hertz advised they cancelled the damage invoice but I received a bill the next day. Waiting to hear back from them as very upset tbh. Partly my fault for not checking the damages already on the car against my contract as genuinely thought it was all noted but seems not properly. Really stressful. If I damaged the car I would pay for it but I did not. "
" Very bad experience with lady who accused me of several scratches which was nothing to do with me. The car was completely covered with them. She closed the contract before I could show here photographic proof it was not me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by PAUL - 04 October 2024
" Overall a smooth experience. "
" The fast check-in link for Dollar, didn't work. An airport map in an email with Dollar's location would be useful. A 5 door option for a Fiat 500 would be useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by GARY - 27 September 2024
" The car was returned without and damage whatsoever and I am appalled by the charge made. I will be following this through until I receive a full refund. "
" You charged me €70 to clean some dust from the floor of the car which is a complete scam and I have sent a complaint "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BERGERAC, FR - Reviewed by PETER - 25 September 2024
" Excellent service and excellent value "
" Quick service, reliable car, no unexpected extra charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by ANDREW - 22 September 2024
" Always good "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICOLA - 21 September 2024
" Shared above. The cross boarder fees were very reasonable "
" The car was difficult to adjust to. The hand brake button was temperamental. The windscreen design Sat very low making expansive vision difficult. I am an experienced driver to include driving ambulances as a paramedic "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BERGERAC, FR - Reviewed by ANDREW - 17 September 2024
" Auto Europe Great as ever "
" Great car. Efficient service. Excess fee for different drop off could have been charged at either end rather than post rental Deposit help on credit card days after drop off which is a pain "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by DAVID - 16 September 2024
" Experience was very positive. "
" Very efficient at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 08 September 2024
" Efficient, friendly and professional staff as usual. Car was upgraded, thank you. Car collection and return quick and trouble free. Very good value rental. "
" Efficient, friendly and professional staff, as usual. Car was upgraded, ran well. Collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by NEIL - 06 September 2024
" Always use autoeurope try and avoid hertz, dollar thrifty (same company) as we've had several bad experiences. "
" Pick up was easy and swift, however drop off was the complete opposite. We were 2 nd in queue waited 15 minutes for staff to appear. Guy behind desk refused to inspect our vehicle because other people were waiting. We asked for someone else to... he said they were too busy cleaning cars. Refused to get manager!! We finally found her and she checked car in 2 minutes. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by CHRIS - 25 August 2024
" All went as expected, but I would have appreciated an email to confirm the vehicle had been returned as expected with no issues "
" Good customer service on arrival "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by IAN - 23 August 2024
" Happy that it easy to cancel and rebook for a better rate. "
" Much improved from our rental from Europcar in June "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIM - 21 August 2024
" . "
" Good all round customer service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by JULIA - 19 August 2024
" A good choice for car hire. "
" Good professional staff. Car was clean and well prepared. All information provided was accurate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 19 August 2024
" at Nice airport car was parked too close next car I had difficulty entering car "
" everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RUPERT - 02 August 2024
" Other than the warning light everything was great "
" Everything went extremely smoothly, the car was new. I had a warning light come up on the car low oil . I phoned Carcassonne Hertz and spoke a lovely lady who gave me a various options. I suggested that I would top up the oil myself rather than take it to a nominated garage. Which I did and she told me to keep the receipts so I could be refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANNES, FR - Reviewed by JONATHAN - 19 July 2024
" All straight forward "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VESNA - 19 July 2024
" The counter process was very slow. The person told us there was no camera in a car but there was. Car was dirty. Drop off very efficient. "
" Not as great as I was expecting. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by JOSEPHINE - 15 July 2024
" As above. "
" Have been using Thrifty/ Dollar for many years now, always provided very good value. Staff recognise customer loyalty, and remained very professional and friendly. Very positive experience straightaway as I was updated to a brand new automatic car. Great rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 11 July 2024
" Overall, ok "
" Long, long wait at the pick-up Agent was polite and helpful Costs were competitive Car could have been cleaner & there was a smell as if a "smoker" had used the car sometime before. Drop off was easy and efficient "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NANTES, FR - Reviewed by WILLIAM - 11 July 2024
" Generally very good, car was a good standard, fast an efficient handoff, based on the proximity of the car park. One minor issue, but probably not Dollar's problem, the airport's petrol station was almost inaccessible due to cars illegally parked in the forecourt awaiting pickup of incoming passengers "
" Pleasant staff efficient operation, little disorganised at pickup, probably due to a staff changeover and queuing problems "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by MICHAEL - 08 July 2024
" All good. "
" Quick and easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by IAIN - 04 July 2024
" Good price and efficient service. "
" Easy and very quick. Staff very helpful and friendly. Seamless pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 01 July 2024
" Auto Europe is way better than Argus, the car rental aggregator I used to use, in terms of customer service and support. "
" At Nice, Dollar shared a desk with Budget and one other company. In spite of having 3 check in staff the process was very slow with a long queue, each booking took forever, even the credit card system kept failing. It would be so much better if things like driving licences and credit card blocks were pre-loaded. We should have chosen Goldcar which had no queue! "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by PATRICIA - 28 June 2024
" As above "
" Al very straight forward, smooth pick up and drop off, car was clean and in good condition, staff were efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SUSIE - 26 June 2024
" A very good overall experience "
" The staff were efficient and I felt very looked after. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by STEPHEN - 26 June 2024
" Stress free "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULON, FR - Reviewed by ALISTAIR - 25 June 2024
" Awful experience. Had no sympathy and no effort to help us in a bad situation. "
" We missed our flight due to queues at bag drop and security and when I contacted them to amend the booking on the same day as our arrival they said the booking had been cancelled and that we would not receive any refund. We were stressed enough but to then be told this it just made things a whole lot worse. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by AVRIL - 23 June 2024
" Car hire costs have crept up significantly these past couple of years. I'm not convinced of the reasons given and believe it's just making up for lost income during COVID. Also, our flight times in and out meant that we needed a car for 8 days and 2 hours. But not possible to rent for a couple of extra hours, has to be a whole day. Why? Makes no sense other than financial gain for renters and it's a rip off. We elected to wait an hour after landing and arrive an hour earlier for our departing flight rather than pay for 9 days but whichever operator deals with this issue will gain business I am sure. "
" See below "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NARBONNE, FR - Reviewed by ROSEMARY - 17 June 2024
" Really helpful and friendly staff at the Narbonne branch that is by the train station, I don't know if it is Dollar or Thrifty or Hertz as all seemed to be under one garage! "
" Really helpful and friendly staff at the Narbonne branch that is by the train station, I don't know if it is Dollar or Thrifty or Hertz as all seemed to be under one garage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by MARTIN - 15 June 2024
" Excellent experience . The car was in good order , the service was excellent and staff very helpful. "
" The staff were very helpful and cheerful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SIMON - 30 May 2024
" Who seriously recommends car hire?? "
" Who seriously recommends car hire?? "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 18 May 2024
" Very easy and efficient. "
" A very pleasant experience. Efficient at collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CELIA - 09 May 2024
" The Auto Europe site was clear and easy to use. Dollar might have been good with another operative. Breakdown insurance was not included in the price (brand new car) which was not made clear booking online. "
" The member of staff on the desk was as rude and supercilious as only the French can be when they choose to. We were a bit early and he refused to let us even begin the paperwork until the exact time of the booking, completely unnecessary. We will never use them again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 08 May 2024
" Easy booking and clear options. Definately will use again. "
" Very good and helpful staff. A speedy pick up and drop off. Definately will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAMES - 07 May 2024
" AE is the best hire company and your customer service is amazing. I have reported my experience to customer service. "
" On drop off they went through the vehicle looking for something to charge me. When they found a 2mm mark on a seat they stopped further inspection saying I would have to pay. The mark was there when I picked up the car, but they said as I didn't take a photo I had to pay 761 euros. The man was rude and obnoxious and I am disgusted. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by JOSEPHINE - 06 May 2024
" As above. "
" Renting from Dollar/Thrifty was a great experience, as always. Staff are very efficient and friendly, the car was nearly brand new and the process was very quick and no fuss. Therefore, it was very good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 05 May 2024
" I have received a feedback form from Thrifty not Dollar, which is not very impressive This the third and last time I shall use Dollar/Thrifty all three times have been disappointing. "
" None of the category of car I requested was available and I have to pay 25% (162€) more for a convertable I didn't want. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by GEORGE - 04 May 2024
" Overall a happy customer "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLORIA - 26 April 2024
" As above "
" Lady was very friendly when I dropped the car back which really makes a nice change. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 09 April 2024
" Ooo "
" Pick up was a bit long and involved with the constant pushing of additional insurance etc "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by GUILLERMO - 07 March 2024
" All great as usual. "
" Pick up was absolutely horrible. Possibly the worst experience i've had. Arrived at the office at 11pm and only got the keys at 12:30am. There were 3 people in front of me and the agent took literally over an hour to deal with them. Unbelievably slow. When it was my turn I could see why. I had to give him all the details that I had already submitted to AutoEurope and were all on the voucher (all my details, address, email, phone number, etc) which he entered manually in the computer after asking me to write them on a piece of paper. It was the most inefficient pick up experience ever (1h 30m!!!). Conversely, the dropoff was absolutely perfect and the agent was very quick and efficient. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by RICHARD - 05 March 2024
" Great car , and service but the extra insurance and roadside service spoiled the experience. "
" I got to the counter Hertz and they charged an extra €83.32 super cover ! I told them I had already paid insurance , and charged€26 extra for road side service. Total€131.18 so not so good "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TIMOTHY - 06 December 2023
" Overall positive "
" Friendly, was busy at pick up to be expected "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 30 November 2023
" Everything was straight forward with no hidden charges. "
" Easy pick up, friendly service. Very nice car (free upgrade). Prompt return. Everything was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PHILIP - 28 November 2023
" everything was ok "
" my car hire was very easy to do everything went ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by NEVILLE - 25 November 2023
" overall fine "
" They charged for damage to vehicle which was already there. Not done by myself "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
NANTES, FR - Reviewed by STEWART - 03 November 2023
" I have discussed this with Auto Europe customer services with regard to a full refund from Dollar. They even had my flight number. So far I have heard nothing back from Customer services. I still have faith that ae will resolve this promptly. If this does not happen, however, I will certainly take the matter further. "
" Flight was delayed. New arrival time was to be 00.30 hrs and would be after closing time of Dollar desk. As instructed in ae voucher I phoned the 24 hour help desk to point this out. The ae operative said they would ask Dollar to keep the car for me and I would collect it at 07.30 when their desk re-opened. I arrived promptly at 07.30 and was told by Dollar that the hire was cancelled as I had not collected it on time. I explained my contact with ae but it made no difference. The Dollar desk clerk was rude and dismissive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by NEIL - 01 November 2023
" Excellent "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by CLAIRE - 26 October 2023
" Easy to book and the best price I could find "
" Easy, fast pick up and great car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by STEVEN - 26 October 2023
" Friendly staff, would recommend and use again. "
" Better car provided with sat nav at same cost. Hassle free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by KERINA - 25 October 2023
" Bad. As above. I have already registered my complaint with Hertz and Auto Europe and neither company has bothered to make contact. Very bad experience "
" Bad. Vehicle dirty inside, 7/8 full. Unable to get it checked on drop off and still unable to get a receipt. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BERGERAC, FR - Reviewed by IAN - 22 October 2023
" quite a good price, though prices seem to have gone up a lot. "
" was it Dollar, Auto Europe, Thrifty or Hertz - totally confused about your branding! The car wasn't what we ordered and was badly scratched all down one side. Chap at pickup was brilliant (Hertz?) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MONTPELLIER, FR - Reviewed by DOROTHY - 14 October 2023
" A great experience driving a great car "
" Excellent support and fantastic upgrade courtesy of Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SOZEN - 11 October 2023
" Good service - not clear between the different providers / services "
" Good fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MICHAEL - 08 October 2023
" Very impressed with price car and procedure "
" Excellent modern car in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GARY - 08 October 2023
" . "
" No dollar staff on duty and no signage to explain that Hertz staff were to action the rental ! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by ROGER - 26 September 2023
" Smooth polite & hassle free "
" Smooth polite & hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PAUL - 25 September 2023
" No report on condition of car provided. Car was inferior to the one booked. Attempt being made to charge me 135 Euros for pre-existing very minor damage. Thankfully I have photographs to show pre-existing damage when I received the car. "
" No report on condition of car provided. Car was inferior to the one booked. Attempt being made to charge me 135 Euros for pre-existing very minor damage. Thankfully I have photographs to show pre-existing damage when I received the car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by ROB - 24 September 2023
" I'd recommend hiring from Hertz at Orly "
" Very helpful staff at a time when the airport was busy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by STUART - 08 September 2023
" very helpful "
" problems were sorted by the time of pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by JOHN - 30 August 2023
" Very easy. The only thing is that by not going direct with Dollar you can't do the advance check-in "
" Very good service from the person on the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LE HAVRE, FR - Reviewed by DEAN - 18 August 2023
" Good experience but need the double charge for car hire to be rectified "
" I have been double charged for the car hire when extras were charged "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LINDSAY - 03 August 2023
" The only issues we had at CDG were because of the combined counter. We spoke to other customers and CDG has a reputation for poor car hire service it seems. "
" We had to go to the combined Hertz/Dollar/Thiffty counter then we had to wait an hour to pick up the car at CDG. The staff were off hand and not interested. We did not get the car we had ordered. The drop off at Orly was great. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGERAC, FR - Reviewed by CHERYL - 26 August 2020
" See the above comment. "
" As smooth as you could wish for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MATTHEW - 22 June 2020
" I did not get a chance to rent a car due to my holiday being cancelled by Covid-19 outbreak and lockdown. I am still waiting for a refund from Auto Europe, since I provided two weeks notification that I wished to cancel my rental. Dollar have always been great to deal with directly. I will hold judgement on Auto Europe until they confirm my recredit of the monies I prepaid. "
" I did not get a chance to rent a car due to my holiday being cancelled by Covid-19 outbreak and lockdown. I am still waiting for a refund from Auto Europe, since they had two weeks notification that I wished to cancel my rental. Dollar have always been great to deal with when I have booked directly with them. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NANTES, FR - Reviewed by IAN - 30 May 2020
" I have had a very unsatisfatory experience. Despite not using the car-hire due to my travel in May 2020 being cancelled, I was not reminded of the upcoming car-hire and offered any sort of alternative. As such I have lost £149. I have contacted Auto-Europe but you have told me that you will be keeping my money and not offering a credit for future use. This is despite there being no cost to you as I have not used the car. I am very disappointed in Auto-Europe. This is no way to treat your customers. "
" I have had a very unsatisfatory experience. Despite not using the car-hire due to my travel in May 2020 being cancelled, I was not reminded of the upcoming car-hire and offered any sort of alternative. As such I have lost £149. I am very unhappy about this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by MICHAEL - 13 April 2020
" Very disappointed "
" As you should know, we were unable to collect the car because our flights were cancelled and no refund was possible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by MARK - 19 March 2020
" Good price and service as usual. "
" Great. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PETER - 08 March 2020
" abc "
" Car had lots of dents and no radio aerial - hence no radio reception where we were visiting Staff helpful and friendly "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GRENOBLE, FR - Reviewed by STACEY - 23 February 2020
" Good car "
" We have had no correspondence as to why £98.77 was deducted from the full deposit we were expecting back. Please advise? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANNE - 18 February 2020
" fine "
" all fine, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CLIVE - 15 February 2020
" Perfect "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NIGEL - 05 February 2020
" very good - no problems "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARK - 05 February 2020
" Straight forward and hassle free with no hard sell and easy pick up and return "
" Very efficient and hassle free (unlike some) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANNE-MARIE - 29 January 2020
" I was pleased to receive an automatic car. "
" The car was a hybrid automatic which made my trip much easier. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by WILLIAM - 28 January 2020
" Ok "
" No one checked car on return and never received an invoice otherwise excellent "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ELLIOTT - 27 January 2020
" Very negative as when we experienced difficulty we were offered no reasonable solutions. We were also given a car with a damaged and unsafe rear passenger seat which was most unacceptable. "
" I had a problem with collection as my wife and I were both hiring a car but we only had one credit card between us. When we asked what could be done about this we were told that our only option was to take out a new hire agreement and we would lose all the money we had already paid. I was very unhappy about this as the two cars we were due to hire could now be sold to another customer while we hired a larger car. I would therefore like to request a refund for the original hire agreement. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by ADRIAN - 26 January 2020
" Auto europe is hassle free and everything is clearly listed. No hidden fees ir gimmicks. "
" Generally was ok. Car provided had a small luggage boot. I complained since i booked a sw and after some pleadings i was given a sw. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by CHRISTINE - 10 January 2020
" Lovely car "
" Very easy rental and drop off process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by BENJAMIN - 26 December 2019
" I am disappointed that having phoned Auto Europe to request snow tyres this request never reached Dollar in Chambery. We therefore had to cut short our last day of the holiday to sort out snow chains on the car why I was extremely time consuming and stressful . My belief is that the operative at Auto Europe did not pass on the request to Dollar hence why I would not recommend AE to a friend as customer service is very poor. Please can you contact me with a response to this complaint/ observation. "
" I explained that I was driving into the mountain and had contacted Auto Europe immediately following the booking to ensure the car came with snow tyres. When I arrived at Dollar I was told there was only one car available which had normal tyres. I therefore had to rent additional snow chains for 50 euros. We had to end up put the chains on due to heavy snow which ruined our last day on the mountain as this took over 2 hours. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DINARD, FR - Reviewed by STUART - 16 December 2019
" Thank you "
" The staff at Dinan are always very helpful and prepared to go the extra mile. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SUSAN - 11 December 2019
" As above "
" I could not find a warning triangle or yellow safety vest in the vehicle. Also there was no one at the showroom when I returned the car for it to be checked which I dislike intensley. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by FREDERICK - 04 December 2019
" See above "
" Dropped the car back at 9.15pm and dropped the keys in the box. It was processed at 7am the next day and they charged me an extra day rental "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by CHRISTOPHER - 02 December 2019
" aaa "
" aaa "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTOPHER - 02 December 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STELLA - 28 November 2019
" No problems at all . Will definitely be using Dollar again. We have a house in France and fly over frequently so it good to know a reliable efficient car hire company "
" Very quick hand-over when we collected the car and the same when we took it back. I particularly liked the car report online with photographs of past damage. I'm always worried about scuffs etc when using public car parks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BARRY - 28 November 2019
" Excellent service "
" Apart from the external condition which had quite a few dents and marks, the car ran well was economic. The booking process was easy and the staff were friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LYON, FR - Reviewed by ROGER - 28 November 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BERNARD DOUGLAS - 21 November 2019
" Good choice, price and options especially zero excess on insurance "
" Friendly efficient checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by GAEL - 20 November 2019
" Very pleased overall with rental. "
" Very pleased overall with rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NEIL - 09 November 2019
" Very efficient and flexible. Good value. "
" Very good apart from lots [10] of pre-existing damage on car! Impossible to check for more as in dim-lit car park..... however, no issues on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by IAN - 29 October 2019
" Your site got me a good price. Like the fact that you can phone up. "
" I was offered a car with the front tyres worn out. When i pointed this out I got an apology and was immediately offered an excellent car with tyres in very good condition. So on basis of unquestioning of my complaint and rapid resolution I would use Dollar again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by DAVID - 25 October 2019
" Worked ok "
" We arrived at the desk 15 minutes before our booked time. There was a queue behind us. The person behind the desk (there was only one desk open) would not serve us and sent us away until our allocated time. We queued up at our allocated time and it took 45 minutes more to get through the queue and be served. Rubbish service. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by PATRICK - 24 October 2019
" Reliable, have used many times "
" Seems to work through other car hire company, in Marseille at least. No problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PETER - 21 October 2019
" Booked on line and all seemed to go well, had message saying confirmation would be sent to my email. Never received an email, but money did go from my account. A few days later tried to ring 'Dollar Downtown' office where I had arranged collection, to check that all was well. Had extremely frustrating time listening to recorded messages and speaking to answerphones, before eventually being put through to a helpful lady who was able to confirm my booking was in place, I asked for email confirmation, but she said no bother as everything was in order. Two days later I went to collect the car at 11.00, there was no Dollar office at the location identified on autoeurope website, I tried to call to get help, but it being saturday, I only got recorded messages. I went back to my hotel where the french speaking receptionist made several calls on my behalf, and eventually we discovered that Dollar cars were managed through the Hertz office, which I had seen but it had been closed (french lunch time) so could not ask. Eventually I went back to Hertz at 2.30 when it had reopened, and from then on the rental went OK. I wasted half a day and was significantly stressed by this. The cause was the failure to send me a confirmation email telling me that I needed to go to the Hertz office, and not a Dollar one, and warning me that it would be closed from 12.00 until 2.00. "
" Booked on line and all seemed to go well, had message saying confirmation would be sent to my email. Never received an email, but money did go from my account. A few days later tried to ring 'Dollar Downtown' office where I had arranged collection, to check that all was well. Had extremely frustrating time listening to recorded messages and speaking to answerphones, before eventually being put through to a helpful lady who was able to confirm my booking was in place, I asked for email confirmation, but she said no bother as everything was in order. Two days later I went to collect the car at 11.00, there was no Dollar office at the location identified on autoeurope website, I tried to call to get help, but it being saturday, I only got recorded messages. I went back to my hotel where the french speaking receptionist made several calls on my behalf, and eventually we discovered that Dollar cars were managed through the Hertz office, which I had seen, but it had been closed (french lunch time) so could not ask. Eventually I went back to Hertz at 2.30 when it had reopened, and from then on the rental went OK. I wasted half a day and was significantly stressed by this. The cause was the failure to send me a confirmation email telling me that I needed to go to the Hertz office, and not a Dollar one, and warning me that it would be closed from 12.00 until 2.00. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BRUCE - 19 October 2019
" Swift and efficient "
" Ice car. Great location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 17 October 2019
" Pricing was competitive, but quality of rental companies differ. "
" The Hertz outlet was so slow - no customers in front and it still took them 20 minutes to handle the rental. Car initially provided was an estate but the covering for the boot area was removed. Inexplicable given we (and most people renting cars) were travelling and this seems like an open invitation to burglars to rob the car while we had luggage in the boot with full visibility to all and sundry. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by CHRISTOPHER - 16 October 2019
" AE provides excellent prices. I always look there first "
" All fine apart from drop off. The person was hassling me for keys before I'd had a chance to check we had everything from the vehicle. Minor but annoying "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PETER - 10 October 2019
" x "
" Only a little water in the windscreen wash reservoir at pick up. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by NIGEL - 07 October 2019
" Good website and easy to use. "
" Usual excellent Hertz service, but cheaper! Great experience, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JACQUELINE - 07 October 2019
" Whilst booking was easy the final experience left a lot to be desired "
" The service was very slow with no apologies. The car was damaged and un washed. After we left the car park we had to return as the fuel tank was below half full "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BERGERAC, FR - Reviewed by JANE - 03 October 2019
" It was very easy to find the car I wanted and to book. "
" Checking in to get our car was fairly quick and easy but it took us a while to find the car as there are no designated bays in the car park. When we went to drop off the car the office was closed which meant we had to trail back to leave the paperwork in the car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by PHILIP - 30 September 2019
" Easy to book. All went as written on the tin . Excellent. "
" Good car fair price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SARAH - 28 September 2019
" Prrfect "
" Served by lovely lady at pick up at Nantes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by KEITH - 25 September 2019
" Very good experience the girl at the europcar desk was very helpful and the thrifty car was clean. However I have received an invoice from europcar which is somewhat confusing "
" The hire car was done at europcar desk and the car supplied by thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 24 September 2019
" Fairly good overall, clean modern vehicle which we swapped without any hassle before leaving the airport as initial offer was too large for the country lanes we knew we would be driving "
" A little slow at pick up and a some confusion in the office as it wasn't clear which desk to go to as two car hire companies shared the office space. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DONALD - 24 September 2019
" No problem with the booking of car with Auto Europe and would use your company again. The problem lies with the car hire company not Auto Europe "
" Chaos at the pick up point in Avignon TGV due to the volume of people arriving at the same time making very long queues which caused a lot of frustration. On returning the car finding the right car park was a nightmare and also no person to hand over car to. Waited a long time to hand keys to staff in Hertz office with no paperwork given to myself and nearly missed our return train due to the volume of people collecting their rental cars. Very dissatisfied and will never use Hertz or their partners Dollar & Thrifty again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BEZIERS, FR - Reviewed by CHRIS - 23 September 2019
" Always competitive "
" Very smooth pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ALAN - 19 September 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGERAC, FR - Reviewed by JUDITH - 19 September 2019
" The time to collect car from Bergerac airport could be improved. The staff must know when the flight is landing & how many cars they are going to process, but this time there was only 1 person managing so it too ages for us all to wait "
" The time to collect car from Bergerac airport could be improved. The staff must know when the flight is landing & how many cars they are going to process, but this time there was only 1 person managing so it too ages for us all to wait "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by GEORGE - 18 September 2019
" Great service. Great value for money. "
" Fast efficient service. Good value for money. There was a slight problem with the vehicle showing a warning light for tyre pressure- which was apparently faulty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULON, FR - Reviewed by ALLAN - 11 September 2019
" Not much more to say rated 10 to every question speaks for itself. "
" Not much more to say rated 10 to every question speaks for itself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HELEN - 07 September 2019
" Would certainly recommend. "
" Was great from start to finish. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROBERT - 05 September 2019
" Got an upgrade. "
" Part of Hertz so good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by RACHEL - 01 September 2019
" The car was just right. The assistant at the kiosk was really helpful and polite. The information was explained carefully and clearly. The assistant spoke English which was also really helpful. "
" All good but it would be helpful to provide a toilet facility as the airport terminal is a long way from the kiosk for the car hire and after a long journey, waiting in a queue is not much fun, also when having to embark on a journey it would be helpful to have a toilet facility before setting off on a long journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRIS - 01 September 2019
" As above "
" Overall, a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by HARALD - 31 August 2019
" We loved our car & service, but the previous renter didn't fill up the petrol tank. We mentioned this and were told to return it at the same level: which is impossible, as when we filled up the tank we couldn't really gage where to stop. I know it's probably only ten Euro but in principle the car should come full as advertised. "
" We loved our car & service, but the previous renter didn't fill up the petrol tank. We mentioned this and were told to return it at the same level: which is impossible, as when we filled up the tank we couldn't really gage where to stop. I know it's probably only ten Euro but in principle the car should come full as advertised. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by SIMON - 26 August 2019
" Very helpful with amending my booking due to flight time changes by Ryanair "
" very quick and simple "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AVIGNON, FR - Reviewed by JULIE - 26 August 2019
" Nice car, good value and efficient pick-up and drop off. "
" Very efficient and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by IAN - 18 August 2019
" Cost of insurance was high yet still had to put. Credit card deposit "
" Did not come across dollar all was processed by hertz and paperwork was in name of thrifty. Damage to car was not recorded on pick up and only registered upon inspection "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by JOHN - 14 August 2019
" Overall the process with Auto Europe was simple and cost effective. The only problem was that I never received a confirmation email... I suspect there is something special about the format of the email that causes it to get caught in security systems - not just on company email, but also on personal email supported by Apple - so something very odd there. "
" It was not obvious that the Dolar Pick up was from the Hertz Stand - This needs to be REALLY visible in the documentation - not just a line among hundreds of lines of text. It took a long time to pick up the car - I cant understand why this is such a slow process for a pre booked car. The car had a lot more minor damage on it than the paperwork showed - so a lot of time was spent sorting that out- which I found frustrating as It feels like I am doing their job. On a positive note, the staff were friendly and explained things clearly and the car was clean "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by LINDSEY - 14 August 2019
" Overall very positive experience, besides the time taken to return the car due to the flat tyre. The desk is often busy but the staff are very helpful. "
" The only slightly annoying thing was that we got a flat tyre about 45 mins into the car hire. We couldn't get hold of the company by phone and so proceeded to our destination (another 10 mins or so). The following day we then had to drive an hour back to Carcassonne to get a replacement car, which took up most of our morning. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by GILLIAN - 27 July 2019
" Easy pick up & drop off. English speaking staff "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by NATALIE - 25 July 2019
" The car broke down (would not start) on 2nd day of rental, having done only 5 miles driving in total. We called the helpdesk/recovery number given but were not helped. We lost whole day trying to call French helpline, Budget cars, provided, and only got helped eventually by Switzerland side. The car rental ruined my whole weekend. I did the Switzerland ironman, were late for race brief and were completely stressed out because I could not get any help. "
" The car broke down (would not start) on 2nd day of rental, having done only 5 miles driving in total. We called the helpdesk/recovery number given but were not helped. We lost whole day trying to call French helpline, Budget cars, provided, and only got helped eventually by Switzerland side. The car rental ruined my whole weekend. I did the Switzerland ironman, were late for race brief and were completely stressed out because I could not get any help. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGERAC, FR - Reviewed by STEPHEN - 23 July 2019
" Easy to use and have used previously and since. Booked early and got a very good price for the sort of car we were given. "
" Only had to wait 10 mins and staff very pleasant and efficient. Better than an often stressfull experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 20 July 2019
" The rental voucher should clearly state any excess cover policy bought on the front. I was persuaded to pay for additional cover l didn't need "
" I was told by the desk clerk that l should buy excess insurance. I said l already had one with auto Europe. He said there was no agreement with auto Europe and this had to be done at the desk. This was confusing ad l was certain l had taken a cover out with auto Europe. The rental voucher had nothing on the single sheet to say l had bought extra cover so he said there wasn,t any. However, as he said l would have to pay any excess up to 1000 euros l paid an extra 62 euros "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by IAN - 18 July 2019
" Prompt Service and good vehicle in nice condition "
" Prompt Service and good vehicle in nice condition "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MYLES - 16 July 2019
" Auto Europe booking process was easy. Should clarify that the insurance policies are not with the actual car rental firm. "
" Very long queue on arrival, it took in excess of one hour to be served. Tried to add two drivers and surprised this would cost an extra £10 per day. Car was in poor condition, multiple scratches on exterior and inside still had dirt from previous customers. Had to sign the document confirming the condition of the vehicle before I had even seen it. Tried to sell me extra insurance at the counter, despite me already having taken out the excess insurance through Auto Europe. Tried to imply to me that this policy would not be valid as they don't use 3rd party agents. Car (Renault Captur) was poor and under powered, so much so that it struggled to get up hills with 4 passengers and luggage. Return of the car, however, was efficient. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BERGERAC, FR - Reviewed by IAN - 05 July 2019
" Great price and service...no drama at all. "
" The car was virtually new and the service from reception was 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PETER - 29 June 2019
" A smooth operation "
" As usual in France,as opposed to Spain the system worked smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by CRAIG - 22 June 2019
" . "
" Everything ran smoothly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by STUART - 21 June 2019
" Overall stress free "
" Easy and quick at both pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CAROLE - 20 June 2019
" Much better than the hire car experience I had in March with a hire car. "
" Generally good but as I couldn't find the petrol station at the airport I had to return the car without a full tank. Only by about 20euro worth. I have been charged £57 which is more than a FULL tank, I think this is over the top.£ 35 would be fine but not the amount I have been charged. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PAUL - 15 June 2019
" The rental document failed to indicate if the vehicle was petrol or diesel. (neither box was ticked) This could have caused a problem. "
" The Renault Clio was clean and in perfect condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROBERT - 07 June 2019
" There were a few problems navigating the site. One problem was that the details could not be completed without a flight number. However since we had arrived by train this was a difficulty. "
" The value for money is poor, especially the rate for the car seat . It is almost worth buying a new one each time! The collision damage insurance is also poor value as it is unable the reflect nature of being low risk driver. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by GEORGE - 07 June 2019
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MAUREEN - 07 June 2019
" See above. "
" There was a problem with fuel guage . It was explained to me as I collected the car. Sadly the staff member's explanation was the opposite of what the problem really was , causing me to almost run out of fuel. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by PHILIP - 05 June 2019
" Our experience was largely very good, apart from one thing. We returned the car full of fuel, no damage to the vehicle and the only extra we bought was one additional driver. On dropping off the vehicle our invoice was for €60 euros, however our voucher and agreement said Max additional driver fee of €50 euros. It would seem we have either been overcharged €10 or there are other fees that we not clear on the booking / voucher. Please can you investigate and explain? Thank you "
" All good apart from the comment in box 5 "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by ROY - 31 May 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by IRFON - 30 May 2019
" easy pick up and drop off at Beziers airport "
" Easy pick up and drop off procedure "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 30 May 2019
" See delay comments "
" Took an hour at drop off 2 of 4 desks active Long queue "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by CHRISTOPHER - 23 May 2019
" C3 Cross is a bit bouncy but otherwise fine "
" Good reliable service I use 6-7 times a year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by CHRISTOPHER - 28 April 2019
" Booking was uncomplicated. Friendly and efficient staff. Great vehicle. "
" Great staff and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARC - 13 April 2019
" Don't be so silly as to make comments mandatory! "
" Check-out service was unacceptably slow. And car had several bodywork flaws that we unrecorded, which is also unacceptable. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by NICHOLAS - 31 March 2019
" See above. "
" An easy experience and one I would be happy to repeat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by RICHARD - 26 February 2019
" It would have been helpful if the original booking had clear instructions for how to check the cost and availability of add-ons pre the hire period. "
" When I arrived I found the vehicle didn't have winter tyres or snow chains. I had to pay an extra €30 per day for snow chains which is very expensive and cost almost as much as the hire charge for the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGERAC, FR - Reviewed by CHRISTOPHER - 22 February 2019
" aaa "
" aaa "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by JANE - 19 February 2019
" Very friendly and efficient. Service with a smile. Thank you for making it all so easy. "
" A brilliantly efficient service. I loved the car! .... and there was no fuss at all when I managed to pop the keys into the wrong key safe in returning the car. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 29 January 2019
" Good "
" Very good, but although gauge registered it was full of petrol on pickup in fact the gauge moved down very quickly after a few kilometres so it probably wasn't full at the beginning "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by MARC - 07 January 2019
" Very good website and customer service. "
" I booked a compact car such as a Ford Focus or similar for comfort and space but was given a Renault Clio estate instead which is a lot smaller inside, the Clio belongs to the economy category and not the compact one even if its boot is slightly bigger as I was told!! Unfortunately for Dollar/Hertz I will make sure I never book a car with them again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by AIDAN - 12 December 2018
" Good rental. Easy to find. Efficient and very helpful. "
" Staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NANTES, FR - Reviewed by KATIE - 27 November 2018
" Had to wait for collection and return of the car. Very poor service to be charged for another days rental without being told! Especially as it was due to their delay! "
" On returning the car we had to wait 40 mins for a member of the counter staff to check the condition of the car. By the time we were able to collect the invoice from the desk they had charged us an extra days rental for being late - their fault! - They made no mention of this supplement (54 euros) added to my card. Very poor service and behaviour. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BEZIERS, FR - Reviewed by JOHN KEVAN - 24 November 2018
" On drop-off when notifying atendant, the comment was that they were short-staffed. "
" Stated as 'with areas of damage' on pick-up. This was viewed next morning in daylight and one area had very ugly damage with part of rear door trim missing - it was an embarrassment to drive. Also, car was not cleaned adequately inside nor outside. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by JOHN - 30 October 2018
" Efficiently dealt with and car fit for purpose. "
" I only marked down the condition of the vehicle as it had substantial dents and scrapes along each side. This however did not affect the overall driveability of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BEZIERS, FR - Reviewed by ELAINE - 30 October 2018
" N/A "
" I was very pleased with everything but renting a car is an expensive experience. I have still to receive a refund for the 400 euro deposit. Hopefully that will be prompt. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ADRIAN - 27 October 2018
" All very satisfactory. Just wish it had been a little cheaper, and a second driver allowed without additional charge. "
" Handled by Hertz staff. No complaints at all "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by BRENDAN - 19 October 2018
" very straightforward "
" experience good but pices creeping up "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BILL - 19 October 2018
" Easy to book, but confusion about what was offered (eg emails received offering free upgrades and free additional driver, but misleading with lots of hidden terms) Price was good, but car was poor. "
" Service was good, as was price, but the car was a bit of a disappointment, being rather small and lacking power. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NICE, FR - Reviewed by MR - 18 October 2018
" Use you all the time - excellent comparison and booking process. "
" Probably would not chose again and would take photo of fuel indicator and dashboard in future. Filled car to literally the brim the night before early flight and then drove 13 miles to the airport in the morning. Told it was not full enough as arrow was not right at top of indicator which we are not convinced it was when we collected the car. Disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by DAVID - 16 October 2018
" Excellent car "
" Excellent very friendly staff and helpful spoke very good English. We dealt with Boris who you couldn't fault such a lovely guy. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by DANIEL - 15 October 2018
" I have used auto Europe lots of times but this leaves a bad taste. "
" The car hire was fine absolutely no issues until now . They have still not unblocked the excess two weeks after accepting the car was fine. I find this annoying and unacceptable. I will not use Dollar again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by STUART - 07 October 2018
" Dollar are efficient.. but if you cannot smoke car should have no smoking signs "
" Everything was great.. but I am being charged for smoking.. YET the car had no no smoking signs in it.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JEFFREY - 06 October 2018
" Quite a long pick up time considering there was no queue. Deposit is still pending on credit card after three days "
" Wasn't actually Dollar, was Thrifty "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LYON, FR - Reviewed by ALASTAIR - 26 September 2018
" I've used Auto Europe many times. Much depends on the staff and vehicles on the ground, which are not always reliable. "
" I was disappointed with the car that we were offered, which was a large jeep, larger than the smaller standard car that I had booked; and I wasn't happy that there was no other car on offer. But the Hertz staff were otherwise efficient, especially with the drop off. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PERPIGNAN, FR - Reviewed by DAVID - 25 September 2018
" Good overall service "
" Car had many minor damage points. Difficult to ensure that all existing damage shown on rental form. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by SARAH - 21 September 2018
" very easy to use "
" very smooth dealings both pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by TERENCE - 18 September 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by GARY - 18 September 2018
" same as above "
" Great service from start to end of our holiday will definitely use again on our return to the area. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by JAMES - 16 September 2018
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NANTES, FR - Reviewed by IAN - 12 September 2018
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ERIC - 04 September 2018
" The booking experience was good. "
" Car was a bit dirty on the outside (inside was clean). The car was a bit noisy and rough in first gear and was sometimes difficult to put into reverse. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by DEEPAK - 04 September 2018
" The website booking is fine but they should make certain things more clearer, e.g. having to pay the deposit, the importance of getting insurance, etc "
" When picking up the car, there was a long queue because the card machine wasn't working but also because the staff were telling the customers to pay the deposit in cash. There was a language issue because many customers thought they had to buy insurance as well in cash. It took more than an hour to be seen and get the car. There was no apology or understanding and customers were getting very irate. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
RENNES, FR - Reviewed by PAUL - 31 August 2018
" Overall very happy and happy to use again. "
" Generally fine. Used Hertz check in desk and only one staff member so had to Queue a while on both collection and pick up. Car had many marks on pick up not marked on paperwork but as long as they don't blame any on me, no issue. Car itself was fine/good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by DUNCAN - 31 August 2018
" See #3 "
" My rental was managed by Hertz at Avignon station. They were very good. The drop off was quick and painless ( I had no issues), but I didn't sign a return note, and thought I should have been asked to sign across the return showing no issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CERI - 29 August 2018
" All very smooth but I would have preferred a diesel. "
" I would recommend auto europe. I dealt with hertz for the hire. Very efficient this time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by HANNAH - 26 August 2018
" Pick up and drop off quick and easy. Car solid, roomy and above expectations with built in Satnav. "
" Pick up and drop off quick and easy. Car solid, roomy and exceeded expectations with built in Satnav. No pushy add ons. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SHAUN - 22 August 2018
" Easy collection and return "
" Good friendly staff on collection and easy drop off before flight home "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GAIL - 18 August 2018
" Uneventful "
" All went well, positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by JEREMY - 18 August 2018
" Very satisfied as normal, except that there was nobody around to receive the car upon return and waited for nearly 30 minutes. When I finally checked the car back in the man did not want to view the car in case of any damage which did concern me. However, I went around the car to make absolutely certain that there were no scratches or any damage, but it did concern me as something could easily have happened to the car when moving the car to clean it etc after I had returned it. "
" Lovely little car that I will definitely consider next time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JULIE - 09 August 2018
" The only problem was that there was no sign for "Doller" and we could not find the office. We had to ask and were then told it was run by Hertz. "
" The only problem was that there was no sign for "Doller" and we could not find the office. We had to ask and were then told it was run by Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by PHILIP - 31 July 2018
" Need to speed up the system you already have all information so why does it take so long "
" Too slow took ages to get and drop off the car "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by PETER - 31 July 2018
" See above. Please let me know about the refund I am due. "
" We were given a car (a Peugeot)which wasn't roadworthy. It made a worrying noise and so the next day had to drive back to Avignon and exchange the car. We were given a smaller, cheaper car (a Fiat) but not refunded the difference. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 2
AVIGNON, FR - Reviewed by GEORGE - 29 July 2018
" Car was great, good condition. Our only problem was find rental return at Avignon TGV, not well sign posted from main road "
" We picked car up from Hertz counter as shown on our agreement email. They were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 24 July 2018
" Taxes were not included even though the booking said they were, so an extra £100 on top for that. Just really annoying. "
" Drop off was ridiculous, but partly this is Venice airport issue. The car park is too small and you have to queue for a long time to get to your area of drop off. Then you have to queue again to get to the drop off staff. I was then charged an extra day's rental because I was late. Just taking the Micheal. Also Taxes were not included even though the ticket said they were, so an extra £100 on top for that. Just really annoying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by KATHERINE - 23 July 2018
" No comment, v happy "
" No comment v happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JANICE - 23 July 2018
" Very expensive "
" Long wait at collection point. Lots of time spent trying to sell extra insurance! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by IAIN - 19 July 2018
" Some confusion about the fuel but it could have been our dodgy French! "
" difficult to locate the desk at Carcassonne airport as the contract said it was in the terminal and it was at Hertz across the road "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KEVIN - 18 July 2018
" Unless I get the money back I have been charged for no reason I will take further action. As I have said, I was happy with the actual vehicle. "
" The windscreen was covered in tree sap which the cleaner said he could not get off. He gave me the choice of waiting for another vehicle, which he did not know how long it would be, or accepting it as it was. I couldn't wait all day so I had to accept it. When I got home I found that I had been charged 23 Euros. I have emailed to ask why and to get my money back but I've had no reply yet. The lady at the Hertz desk tried to talk me into extra insurance, even though I had paid for full cover. The vehicle itself was fine. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by RICHARD - 18 July 2018
" A very long wait to get the car - only one member of staff at the counter This was not the member of staff's fault, she worked as fast as she could.. You need another staff member to get through the queue and keep your customers happy. "
" A very long wait to get the car - only one member of staff at the counter This was not the member of staff's fault, she worked as fast as she could.. You need another staff member to get through the queue and keep your customers happy. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by MICHAEL - 13 July 2018
" Great car available - clean and above expectations "
" Although I had purchased the waiver insurance ( to avoid paying any fees should the car be in an accident) I was asked if I would like to purchase your own waiver insurance - this caused some doubt as to whether I had purchased the correct insurance "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KATHRYN - 09 July 2018
" Great, easy pick up and drop off. Good car in great condition. Would highly recommend. "
" Great, easy pick up and drop off. Good car in great condition. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by HEATHER - 28 June 2018
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AIX EN PROVENCE, FR - Reviewed by MICHAEL - 20 June 2018
" Could not. have been more straightforward "
" Very smooth, efficient and competitively priced. Your options on fuel were very fair and well presented I.e full/full or full paid for/empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by COLIN - 20 June 2018
" Easy to compare cars and book. Very good prices. "
" Friendly and efficient staff on pick up and return with very little delay and had no problems with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LAURA - 18 June 2018
" As above. "
" On arrival at Nice airport, there were no signs for dollar or auto europe. It was only by chance we discovered it was part of hertz. We spoke with staff of our journey through France and the distance we would cover to our destination in Chartres. Upon arrival in Chartres I was informed that there was a 750km limit on the car and we had to pay an extra €240, on top of the rental fee, one way fee, additional driver fee. Staff pointed out the small print showing me this detail but I obviously would not have selected a car with a mileage limit knowing we were driving from southern to northern France. No effort was made by staff to assist. I have been mis-sold this car with the specific purpose of charging extra. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by DOMINIC - 15 June 2018
" Good to know all in, including insurance. Stops the usual hassle of trying to sell you more add ons. "
" Car rental handled by Hertz. Had to wait for 4 other people to get cars and only one person working. She was excellent but there could have been one more person on duty which would have made all quicker. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by ROGER - 14 June 2018
" See above "
" Whilst I am happy to recommend Dollar, if asked, I think that I may have been looked after by Hertz staff at Bourdeaux. We were looked after by the same young lady, in both directions who could not have been more helpful. A very high standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAIN - 12 June 2018
" Resist the thought of filling up on return at the Filling Station directly behind the Rental Centre. On a relatively quiet Saturday there was a queue stretching well back into the exit roads. I spotted a Total Station on a dual carriageway near the Nice Stadium [ northbound ] when driving south towards Airport. May be a better option! "
" Would use Hertz/Dollar/Thrifty now in preference through Auto Europe. All charges were fully quoted and explained - especially Fuel policy. Choice of suitable vehicles was offered. Counter supervisor spoke excellent English so no need to break out my broken French. Proximity to Terminal 2 - Easyjet and Ryanair flights - of the Rental Centre. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by BOLESLAW - 11 June 2018
" Start to finish a good experience "
" Everything good except outside of car not very clean "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by ALISON - 18 May 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DINARD, FR - Reviewed by SYLVIA - 17 May 2018
" Really happy with the service "
" The staff in Dinard is friendly, helpful and competent. The car was almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by ROBERT - 17 May 2018
" Good service "
" Booked with dollar to avoid queue at hertz desk but turned out to be the same desk. Fortunately no queue this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by DOREEN - 12 May 2018
" Its very easy to book with Auto Europe "
" I picked up my car during very heavy rain and poor light so was unable to inspect the car properly. The next morning i discovered that my car was damaged and uncleaned. The wing mirror drivers side was very badly cracked and I tried to report this. I telephoned the pick up desk several times and told that the person was too busy to deal with my complaint. I was promised a call back but never got one. So, rather than making more calls I struggled with it for the rest of the holiday. On returning the vehicle I was made to feel very uncomfortable. The man at the desk admitted that the car had not been checked and cleaned before I took it due to the heavy rain. This does not inspire me with confidence. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BEZIERS, FR - Reviewed by PETER - 11 May 2018
" . "
" No comments other than above.....I never give tens! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by IAIN - 10 May 2018
" All good no issues "
" Car had a lot of miles on it and was dirty when we picked it up. I actually cleaned it inside before I handed it back. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PERPIGNAN, FR - Reviewed by DAVID - 03 May 2018
" So easy great company at the Hertz desk "
" Cannot fault Dollar excellent and friendly staff with a smile when we collected our car at Perpignan Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PAUL - 01 May 2018
" Easy and painless "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STUART - 30 April 2018
" All very good, drop off was slower than usual at NCE, however the chap was friendly when he arrived. "
" The lady at the Dollar counter was the most friendliest I have ever encountered at any car hire company in France. The car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10