Auto Europe
- North America
- Central America
DRYYVE AUSTRIA CUSTOMER REVIEWS
- 4.3
- 5.4
- 8.2
- 6.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DRYYVE AUSTRIA Car Rental Reviews
Average Rating for Dryyve :
VIENNA, AT - Reviewed by THOMAS - 10 September 2025
" You sent me to those charlatans. "
" Four days rental quoted £74.71 Total paid inc. hidden costs €522.40 "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by HIDEAKI - 27 August 2025
" The conditions are unclear when booking, and there will be unexpected cost at pickup. It's not fair. "
" It was the worst experience ever. I feel cheated. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by PAUL - 15 August 2025
" Apart from enjoying your usual high standards and excellent pricing / service ...I was somewhat annoyed at the principal of having to pay extra 12 euros for a vignette at the desk , otherwise Dryyve could not release the car for hire ..begs the question as to why your advertised hire price is not achievable..I've never been charged separately for a vignette before , because you cannot rent in Austria without one in the first place . Hmmm "
" Very relaxed , professional, no pressure "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ROLF - 03 July 2025
" The forced paying of extra insurance ruined my 3 day trip with y family. "
" At the counter on arrival, I was forced to take out extra insurance of 99 euros. The counter staff member told me that I did not have an international driving license, even though this was not requested before my arrival. I provided my documents of passport, full UK driving license and credit card. This was all that was requested before arrival, The counter staff was very rude to me and my family and would not release the car unless I paid extra 99 euro insurance for my 3 day trip. I am very likely to put these comments on trip adviser and other websites . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by CLAUDIO - 14 June 2025
" Good car "
" Good car at a reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by WESLEY - 03 June 2025
" I've had good experiences with autoeurope "
" The lady who greeted us was rude, had very poor customer service skills, was rude to other customers, asked me for a larger deposit than agreed on the voucher, charged me a fee which I later learned was a cleaning deposit which wasn't explained to me until I returned to drop the car off. The man I dropped the car off with was slightly better but still rude to myself and other customers. Their rating on here is a 6 or so, on google is 1.4 "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by VICTORIA - 25 May 2025
" Would rather go to a provider where all charges are clear to avoid nasty surprises at pick up. "
" The car was good, but it felt like there were a lot of hidden charges not made explicitly clear when making the booking. In particular - they charge you up front a cleaning fee, which they state is refundable, but not automatically and it is up the user to provide evidence and request the fee to be refunded. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by ADRIAN - 21 May 2025
" Use AutoEurope regularly, saving money, in general smooth process and rental companies you can rely on. This does not hold true for Dryyve, unfortunately I did not have time to look at reviews before trip, would have picked up the many negative concerns, feedback on likes of TrustPilot - AVOID "
" First off they were pushy about taking out there insurance, they were disappointed when I showed them I had my own excess insurance. Then they asked for my International Drivers License (IDP), admittedly it is in very fine print, I hire cars frequently worldwide, especially EU, all car hires have this fine print, yet no one has asked before - Czechia, France, Italy, Spain etc. After coming home I checked UK GOV website it has a list of countries where IDP would be applicable (No EU countries is it required), a IDP is effectively a readable translation of your drivers license, funny enough my UK license is in English. As the Car hire was away from airport, I wanted to cut my losses and leave as they wouldn't let me take car without paying 29EUR per day, turns out it was there excess insurance which they tried selling me earlier, they had me over a barrel, Since being back in UK I was very suspicious of any costs from DRYYVE as my Credit card had 500EUR hold, what a surprise 3 days later 39EUR cleaning fee, car was fairly clean, perhaps some footwell footprints, scam scam scam . Avoid these guys if you have other options, they are cheap for a reason, they will fleece you some how, not worth worrying about when you're trying to enjoy your holiday. I'm expecting there usual response on IDP, cleaning fee. There are many negative reviews, which refer to there dishonest practices, definitely a common theme. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by JAMES - 12 May 2025
" SHould display prominent information about international driving permit to UK license holders. I was completely unaware of this requirement and had to pay a large additional fee for fully comprehensive cover at point of rental. "
" Many additional fees. No shuttle service from airport (had to pay a taxi ourselves). No signs at airport. No phone line we could find. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SCOTT - 01 April 2025
" I use car rental companies in Austria almost twice a month, and have been doing so for over fifteen years! The only positive thing I can say about Dryyve is that the car was clean and the chap that inspected the car, upon return, was polite. However, during this particular trip to Austria, I found myself having to extend my stay. I needed to extend the car hire for a further four days, I emailed Dryyve via their email address on their contract form. I was directed to a WhatsApp chat. I sent several messages but all messages were read but ignored. I tried calling many times on both numbers provided, but again, no response, so I ended up booking again through the broker. When I returned the car for the changeover, I asked the lady at the desk about their lack of customer service. I told her I had tried to make contact many times. Her response was apathetic, she was extremely rude, she told me that I should have emailed customer service. Which I replied I had and was given a WhatsApp number. I tried to show her the messages but she had no interest in looking. To try and lighten the situation, I said I would be happy to keep the same car, to save on them having to clean an extra vehicle. Eventually she agreed, my car was inspected and a second contract was issued. I just couldn't believe my eyes when I received an invoice for cleaning! We always learn by our mistakes; I definitely won't be using Dryyve car hire again! "
" Dryyve Rental Car hire in Austria - Do not be fooled by the initial low cost - they will charge you for absolutely everything, and more! The following charges were made to my credit card during and after the rental period - 1. Green sticker for motorway (all hired cars in Austria normally have this by default.) 2x 12euros 2. Cleaning the car upon return. 25euros. (In 20 years of hiring cars in Austria, I have never seen such a charge, the car had a little dirt in the drivers footwell and the boot, where ski-boots had been transported) 3. Ten-day Toll/Vignette sticker (10.33euros) 4. Border crossing with Germany from Austria (99euros) 5. Second charge for Border crossing (99euros) All in all, on top of the original cost of car hire, I had to pay an additional 257.33euros of hidden costs. I have had to cancel my credit card in case they make any further transactions. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by STEVEN - 26 March 2025
" If I were you, I would not be associated to this company. They will drag you down to there level of a snakes belly. "
" They are corrupt sharks! They are one of the worst car hire companies I have ever come across. So dishonest. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by MARK - 25 March 2025
" I have reached out to Auto Europe about my recent very poor experience, but as yet, they have not responded! "
" Dryyve has provided the worst rental service that I have ever experienced in over 30years of renting vehicles. Even though their own website states that an IDP or locally accepted license is accepted. I was charged for additional insurance as I didn't have an IDP. Even thought the UK and Austrian gov state that an IDP is not required as a UK photo license is accepted. Furthermore, Dryyve's own website has contradictory information about IDP requirements. Simple advice....avoid this company or be scammed for additional charges! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ERALDO - 24 March 2025
" Never again will I rent from these crooks "
" I will never rent from these crooks again and I am telling everyone not to rent from them. I received a good quote for 5 days only to arrive to collect the car to realise that there was a 500km limit. I had to pay €148 to have an extra 500 km added to my limit. Then because I drove through Bad Reichenhal in Germany , from Vienna to Kitzbuhel , I was charged €99 for crossing borders. Now I´ve been charge €99 twice because of speeding fines. I still have to pay the speeding fines. I have never had this problem of extra charges with any other hire company before. If you continue to broker for this company, I will never use your company to book car rental again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by ANDREW - 23 March 2025
" See 3 "
" I regularly hire abroad and this was my worst experience. They insisted on an international driving licence or their extra insurance which cost Some 150eu. A con and I have NEVER experienced that before despite some 3-4 European hires a year - including with a sister company in Scicily. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by BRYAN - 20 March 2025
" If Auto Europe are using suppliers like Dryvve, then I would tell everybody to avoid them as well. "
" Charged for cleaning, which on reading reviews happens to everybody. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by SVETLIN - 19 March 2025
" Not satisfied "
" They charged me a cleaning fee of 25 euro. The car has nothing dirty in it when I returned it. So I assume that they are charging cleaning fee everyone "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PAUL - 14 March 2025
" Terrible rude counter staff who took an eternity to book each customer in "
" Worst car rental experience ever, start with a low cost online then when you arrive to collect the car I was told I needed a International Drivers Permit which you would sell me for €30 per day or online for around €60 which took about an hour to arrange, then when returning the car I was hit with a cleaning fee for having footprints on the mats, I was staying in a hotel so not sure how you expected me to clean these, when I challenged this I was told you operate a clean to clean policy, which was strange as we didn't clean these outside either but this wasn't challenged. A few days later you hit me with a €99 charge for crossing a border. Absolutely ridiculous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by RAYMOND - 12 March 2025
" Unfair that this is not an open transparent service. Feels like they have you over a barrel and once you've left the country there is very little you can do to prove your case. Car hire is the most stressful part of any holiday. This company reflects badly on auto Europe and so I may use a different company in future. "
" I was made to take insurance at €29 per day as I had no IDP. Although when I looked into this I didn't need an IDP. This just seemed to be a DRYYVE policy. Also after returning the car in pristine condition they sent a photo of the drivers mat which looked dusty and added a cleaning fee to my invoice. The photo was not how I had left the car as I had shook out all the mats. I suspect their operative who got in to check the fuel had been topped up had left the car in this condition. It wasn't me. I tried to resolve it with DRYYVE but they were not prepared to take my explanation. I will never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DONALD JOHN - 11 March 2025
" See above comment - you know your clients' locations from the booking details - you need to give a much more prominent warning. I won't use you sgain "
" I had to pay €29 a day because I didn't have an international driver's permit. I understand that it was my omission but charging over €200 for something that costs £5.50 in the UK is a complete rip off. I think that when you know someone is UK based you need to make a bigger deal of having the driving permit. There were 4 other people in dryve at the same time as me with the same issue "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 11 March 2025
" Having used your services many times this was the worst with the overall cost being 4 times the advertised price. "
" Waited over 1 hour to get served then told be had to purchase an International driving permit before they would release the vehicle. This cost £75 and took a further hour to download. We were then charged a motorway fee costing another £10. On my return they confirmed the car was all good then without authority or permission charged a cleaning fee of £25. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by CLAIRE - 28 February 2025
" Never had a problem before but this time was shocking . After reading all the awful reviews about Dryyve I'm shocked you allow them on your platform "
" Awful company rude counter staff. No mention of cleaning the car before handing it back yet charged for it! Not allowed to read their paperwork just told to sign for the car. Not manual like I requested and not the car band we booked "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by RORIE - 25 February 2025
" See above "
" 1. I arrived to the counter, having ordered an SUV and was asked if I was ok with automatic. I said no problem. When I got to the car, it was a tiny car. I had 3 children with me and needed to get ski stuff in, so I had to go back to the counter and request a different car. When I said to the lady that there was a problem she said 'well I did ask you if automatic was ok'. She never asked me about the size of the automatic and I didn't need this retort from her. 2. When I got the car it was 5300km overdue a service. this is disgraceful! Especially when I had been told that any breakdowns would be my responsibility! Surely safety should come first and yet my family and I were put in a vehicle that was thousands of kms overdue a service! The chance for breaking down would obviously have been much higher in such a scenario and should the car have broken down, why would I have to pay due to the negligence of Dryyve? 3. At drop off, I was charged a 30 Euro cleaning fee! This is utterly ridiculous as it's a hidden cost because what vehicle isn't going to come back needing to be cleaned. Even if you drove it around for an hour, it's going to need a clean, so this is dishonest and sneaky. Having used Dryyve for 5 years now, I'm unlikely to ever use them again. Even if their prices are lower initially, they're dishonest and unsafe. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by ALIX - 24 February 2025
" Couldn't use the Auto Europe as we got changed extra by DRYYVE anyway "
" We were charged an additional 30euros a day as they didnt accept our credit card so had to purchase additional insurance. We booked an SUV but she said she upgraded us to an automatic. When we got to the car it was a saloon car which wasn't great in the snow which is what we needed it for. We had limited miles plus were charged additional money when we took it back for 'cleaning' although it was clean on the inside. The people at the drop off service said this was the only company who charge for this. So our 90euro car ended up being an additional £250 on top "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VIENNA, AT - Reviewed by KRISTOF - 23 February 2025
" Great service "
" Would avoid Dryyve and would recommend Autoeurope to drop the provider. Provided smaller than booked vehicle class without warning not leaving enough room for luggages. Unexpectedly charged cleaning fee for completely clean car. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by AMY - 17 February 2025
" We have used auto Europe before with positive experience but we were totally blinded by extra fees with dryvve "
" Massive fees hidden at time of purchase despite having both visa and mastercard "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by PHILIP - 11 February 2025
" To be better informed of the conditions when booking with Dryyve would have been helpful. Yes, having to pay for a vignette was stated on the rental voucher but it was not clear at the booking stage. As for the cleaning contract we feel conned. We hope Auto Europe will make this clear for other renters. At least our 'Black Friday' deal made up for this experience. "
" Three negative experiences; 1) the transfer to and from airport, although quick and efficient, was in grubby taxis. 2) vignette for motorway not included. 3) on collecting the car we were told there was a contract to return the car clean. When we finally did return the car we were then told that it was expected that we use the adjacent car cleaning business for exterior and interior clean. We were surcharged 29 euros as we hadn't done this. Never before had we experienced this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by WAYNE - 25 January 2025
" Autoeurope - why do you allow this rip-off affiliate to damage your reputation? It's clearly illegal. I have no problem with any of your other affiliates like MegaDrive etc. and rent from them regularly. I request a refund of the EUR 401.69 hidden charges or a credit of this amount for use with one of you other affiliates this year please. "
" I really wish I'd read the terrible reviews on trustpilot before being suckered by apparently the low rental price which escalated to 3x the original price after a catalogue of hidden charges at the pickup kiosk. A UK driving licence is perfectly legal in Austria according to the UK government without an International Driving Permit (IDP) (search: gov.uk driving-abroad international-driving-permit) - Not according to Dryyve!!! They require an IDP, but you only discover this at the rental pickup kiosk. The contract you are given at the rental desk states "you may be required to present an IDP if your licence was issued outside the EU or it is not in Latin characters." It's clearly not a legal requirement for UK licensees as there is an government level agreement specifying the continued equivalence of UK driving Licenses in Austria. No Autoeurope, Brexit does not annul this agreement as you told me on the phone when I complained. If you missed this post contract stipulation, (maybe because you didn't expect to be conned by an Autoeurope affiliate) don't worry, your "dodgy UK driving licence" can easily be made legal for an extra EUR 29 per day with Dryyve's "lazy pack" insurance. This SCAM TRIPLED THE COST of my rental!!! Add to that the cost of the Austrian road tax vignette of EUR 24 which all other rental companies include up front but but Dryyve hides this charge too until you are at their pickup kiosk - I'm happy to pay this but please, show it up front before people book. Add to that the free shuttle taxi "organised" by Dryyve that is not free if you have luggage - EUR 5 per bag. Then we were asked to queue outside their carpark kiosk in the cold and watch through the glass as other renters endure their own Dryyve rip-off experience. The couple ahead of us were caught too and decided to cancel their rental and pay EUR150 for a taxi to their destination instead, the family behind us were also caught and reluctantly paid the hidden charges, as did we. I suspect they keep customers outside so they can separate them making them easier to scam. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SALZBURG, AT - Reviewed by TOMAS - 14 January 2025
" read the above "
" Got charged for retuning the car with dust on it, not clear in terms on the website of the hidden charge, also the need for you to fill the car 3/8 full is another headache to calculate how much petrol you need to fill up to ensure you don't leave more then you need, ended up leaving 6/8 full tank "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by VASILE FLORIN - 31 December 2024
" Nvgnn "
" ? "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by FRASER - 30 October 2024
" Would be sceptical about using the car rental company again. They were the cheapest and it seems like the reason for that is they make there money back with bogus fines about damage to the vehicle. "
" Was a good experience until I got given a 80 euro cleaning fee for the car. For old stains on the seates that i did not cause. I tried to explain this to Dryyve but as i couldn't prove I didn't soil the car, I had no come back to the fine. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by GRAHAM - 24 September 2024
" Auto Europe were fine, it was just Dryve that were a serious problem and that was after drop off "
" Dryve claimed the vehicle needed excess cleaning and we had been smoking in it (we hadn't) and charged additional EUR 165 + VAT. Very disappointed indeed. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by PETER - 24 September 2024
" Very good experience "
" I got an older vehicle and not of the type I'd selected. I ordered an Astra estate, but got a Citroen c4. Inside, it lacked for cleanliness,otherwise it was OK. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by CHRISTINE - 13 September 2024
" Always have a good experience otherwise "
" Hi I am a frequent flyer and always rent my car at Salzburg airport. It took me nearly 2 hours to get my rented car from dryvvve as I had to get a taxi to get to the rental office and then had to wait for someone to come. The representative Jasmin was lovely though. I hire a car for convenience and this was not the case . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by GARY - 27 August 2024
" Unable to get clear answers from customer service about getting a refund as this is clearly misrepresentation by Auto Europe. "
" Charged €290 as I am 70 years old. Dryyve would not release the car without payment even though the Auto Europe voucher states this charge does apply until you are 75. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MICHAEL - 25 August 2024
" My experience started well with the booking being easy and clear. However the trouble started when i was fetching the car and they did not accept my american express card for the deposit nor any of my debit cards. Thus charging me a large additional charge i have read the receipt and can not see it written. i aim to leave this review to other customers so that they do not receive this hidden fee "
" My experience started well with the booking being easy and clear. However the trouble started when i was fetching the car and they did not accept my american express card for the deposit nor any of my debit cards. Thus charging me a large additional charge i have read the receipt and can not see it written. i aim to leave this review to other customers so that they do not receive this hidden fee "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by SIEGLINDE - 09 August 2024
" Genuinely a great experience and made my holiday more enjoyable. "
" Everything was super smooth. I had a great car, speedy pick up and return. I would certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by BOGDAN - 05 August 2024
" Nothing to say - maybe should have clear T&Cs "
" Lots of expensive hidden charges -everything outside the contract costs 100 euros. ( a few hours delay charged 100 euros even though I paid 30 euros per day , cross border 100 euros, even the road tax had to be paid in Austria 11 euros) . The AC was making a noise otherwise the car was decent - 39 k so not new. Nice staff-found and retuned the iPad I left in the care after drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by ALEX - 18 July 2024
" The company that you are booking through and the terms and conditions and fees were opaque at the time of booking. I see that your website has now been updated, and this information is easier to find. But it is a bit late for my holiday "
" I didn't even pick the car up because the extra fees (additional mileage and cross border fees) would have added up to more than THREE TIMES the original booking cost. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by RICHARD - 16 July 2024
" You need to make sure that all instructions and terms and conditions of the rental company are passed through to the hirer. We were missing vital information that led to a fraught pick up and exposed us to significant additonal charges from the car hire company. "
" Complicated pickup procedure and lots of hidden costs (extra insurance, cross border fees). We were made to feel like we had done something wrong because we had used a broker. Unusual customer service experience. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ANDREW - 11 June 2024
" As above "
" When I dropped the car off it was inspected and I was told that all was fine. A few days later I was charged for alleged damage to the wheel hubs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RICHARD - 07 June 2024
" The fact the damage waiver insurance was with Auto Europe and not Dryyve left us feeling we would get caught between 2 companies if a claim had arisen! "
" The main problem for scoring low, was the several issues with the car. 1, it wasn't handed over totally full of fuel 2, there was significantly more damage than the rental record showed and we only received this later by email, so couldn't complain at the time. 3, possibly due the the rear wheel arch damage, the car tyre pressure sensor kept telling us the tyre pressures were low. Had to check them every day. 4, car vibrated heavily between 110 and 130km/Hr possibly from poor wheel balance. We therefore lost confidence in the car but could only contact Dryyve by email which took 48 hrs to respond. On the plus side, you acknowledged our damage and fuel level photos and hand back of the car was easy and return of our 500euro deposit almost immediate. Our concern throughout the holiday was that we would have arguments on return as to what damage was original and what we may have done. Particularly as we had the Auto Europe insurance waiver and not the Dryyve full damage insurance waiver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
VIENNA, AT - Reviewed by KAILASH - 01 June 2024
" Worst experience "
" These people are fraudsters! I want my money back. They gave an wrong car , one with a huge dent and that wasted 2 hours of my time. When we returned the vehicle same to same, they charged us 65 pounds for less fuel! Never book with these people "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
VIENNA, AT - Reviewed by KATARINA - 12 April 2024
" Very efficient during car pick up and very impressed with car drop off system. "
" Very efficient during car pick up and very impressed with car drop off system. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GYULA - 05 April 2024
" Stay away! They use these other companies like Dryyve and they will mass you up... "
" Super bad! No car on arrival! Next day as I have taken a taxi back ro the airport, they charged extra insurance, extra for USA driver's license, when I payed on line... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by CARL - 04 March 2024
" . "
" Pick up was OK - but drop off and the experience after has been horrendous! BEWARE! I've been charged for damage to a wheel that I have not caused. At drop off I confirmed that everything was OK - yet 2 days later I received an invoice and money has been taken from my deposit. I've challenged this - but the response from Dryvve has been rude and pointless. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by ANDREW - 22 February 2024
" Friendly and understanding. "
" I've become a regular customer of Dryyve on my frequent family trips, and as usual they are friendly and understanding with issues that arise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RALPH - 21 February 2024
" Bad check in. Speedy check out. Good value for money. "
" 1.5 hours waiting on staff and paperwork. No staff to show us where our vehicle was parked amoungst a thousand cars. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by THOMAS - 08 January 2024
" I am awaiting a reply to my complaint - having been left stranded with my 4 month old son at 6pm on New Year's Eve in Austria. No vehicle was ever provided, and I was forced to make my own alternative arrangements. "
" Dryyve close at 2pm for New Year's Eve, despite my booking being made for 5pm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ANDREW - 26 December 2023
" Friendly car hire company. Great service, went out of way to help. "
" Very helpful guy at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10