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DUBLIN CAR HIRE REVIEWS
Car hire reviews in Dublin
Famous for its night-life and warm, welcoming people, Dublin is many people's dream city for a fun-filled vacation. Highlights include the 13th-century Dublin Castle (constructed on elevated ground once occupied by an earlier Viking settlement) and Trinity College, home to the Book of Kells written in the 8th-10th centuries. And no visitor can leave Dublin without enjoying a tour of the Guinness Storehouse, a first-rate visitor attraction that tells the story of one of the world's most popular alcoholic beverages. Dublin is also the perfect base from which to tour the Emerald Isle, including an exciting drive along the Wild Atlantic Way down Ireland's spectacular west coast.
With almost 70 years of international car hire experience, Auto Europe offers the best car rental deals and the widest choice of vehicles in over 190 destinations such as Dublin and all the other key pick-up/drop-off points in Ireland, including Dublin International Airport and Dublin Heuston Train Station. Due to the solid relationships we have cultivated with all the world's top rent-a-car suppliers, our customers are guaranteed the best car for their trip at the cheapest possible price, whether it's a few days' city sightseeing or a grand tour of the Emerald Isle. Check out what our many other customers have to say by reading about their recent car hire experiences in our Dublin car hire reviews section below.
AUTO EUROPE DUBLIN, IRELAND Car Rental Reviews
Average Rating for Auto Europe Dublin:
DUBLIN, IE - Reviewed by LORRAINE - 17 September 2025
" I would highly recommend but I was advise check the car for scratches and scrapes. Maybe specify your requirements before hand . "
" I was very happy with the ease of booking and picking up the hire car, as it was the evenning we did not get to check the car over in the dark, but on checking first day light, I was a little disappointed as there was many drapes and scratches and we were staying at a very nice hotel so the car did not really fit the hotel rating, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by STEPHEN - 17 September 2025
" Auto Europe seem okay... but they should not work with Europcar, who are a disgrace. "
" - We queued - standing up - for 1 h 20 min at the Europcar desk in Terminal 1, Dublin to speak to the agent and get our car. After that, we still had to take the shuttle bus out to the car hire facility and wait a bit more. - The car was good apart from the inside of the windscreen, which was dirty. In bright sunlight it appeared misty and this was a safety hazard. - It looks like Europcar may have tried to diddle us out of £100. We asked to return the car with a full tank but the agent made us pay £100 as a "fuel deposit". We returned the car with a full tank but no "deposit" has been returned to us. - Europcar also tried to sell us additional insurance when we had already bought this through Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MELANIE - 16 September 2025
" We had to top up with ad blu on way back to airport costing 20 euros extra. Quite stressful getting engine fault! "
" Car quite shabby inside and a lot of scuffs outside. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PAUL - 16 September 2025
" Above expectations. "
" Pickup, drop off and car were all good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LIAM - 15 September 2025
" As expected "
" OK, but now shuttle and not at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 12 September 2025
" Chaotic pick-up office. Pretty much out of control - staff not coping and no apologies or explanation. "
" The pick-up office was in chaos. People waiting over an hour and a half. Only 3 staff dealing with a queue of 20+ customers. No apologies or communication with those waiting. When I pointed out I had been waiting over an hour I was told: "So is everyone else" as if that was OK! I have been renting from Dublin airport 4 times a year for over 15 years and have never experienced anything so bad. When I was finally given a car, I had to wait a further 20 minutes while the car was being washed during a heavy rainstorm! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KEITH - 07 September 2025
" See 3 above "
" Professional outfit and best we have used for a while. Received a free upgrade which was nice. The whole process was smooth and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TIM - 05 September 2025
" Fine "
" Car was booked from 2pm. We arrived at 3pm but did not receive a car until 530pm. Terrible service "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAFAL - 05 September 2025
" autoeurope flawless booking process "
" time consuming car collection process with provider - long wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 04 September 2025
" See above "
" It took almost 2 hours to get car in Dublin. The first car we got after waiting forever had a broken wing mirror. So we waited for a second car. We start to drive off in this, only to notice it had next to no fuel init, so we had to go back again to get it filled. Not the best experience. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARTIN - 04 September 2025
" See above. Overall car was great, no issues with driving or maintenance. Great value for money. Just ensure any damage already present on a vehicle at collection is recorded on held paperwork to save future potential issues. "
" Pick-up was slow due to having to wait for a car to be assigned to me once I had finally reached the front of an already large queue. Staff were polite and friendly however. Car was in a good condition apart from a couple of minor issues that I fully recorded via a video on my phone. My biggest issue was at drop-off. I handed the vehicle keys over and waited for the car to be checked by a member of staff. After a few minutes I was called over to the car and was asked to explain a fairly extensive dent and scratch on the passenger side wing mirror, I explained that the damage was already on the car at collection, to which the response I received was that it wasn't on their paperwork that they had on file for the vehicle. How this damage wasn't on their paperwork was unbelievable as it was by far the largest and most obvious damage on the entirety of the car at collection. Luckily I produced the video that I had taken and after review, the lady admitted that the damage was already present at pick-up and stated that their paperwork would be updated for future customers, before signing off on returning my full 1800 Euros excess deposit. If I hadn't taken that video, circumstances probably would have went in a very different direction. Bad vehicle and documentation preparation by the hire company is an issue for them, not the customer, which led me to think how many times have others been charged in the past for damage that was already present. Always do a full check of any vehicle on receipt, the few extra few minutes it takes, can save a great amount of time and money down the line. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHRISTOPHER - 04 September 2025
" Straightforward. No pressure to buy extra insurance. A good experience overall. "
" Efficient staff who didn't try to push insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GEOFFREY - 04 September 2025
" To be fair the experience with Auto Europe was fine but the experience with Europcar tarnished the entire experience and therefore I will use neither services ever again. And I would not waste my breathe recommending either to a friend "
" I will never use Auto Europe or Europcar again. You said one thing they said another and you both blamed me... immature money grabbing businesses. I'll stick with Enterprise directly and pay the premium... You get what you pay for! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MICHAEL - 01 September 2025
" As above "
" I paid the extra insurance when I booked the car only too be told by the Europe car desk that that insurance was invalid as the cars are owned by Europe car and you are a 3rd party. They tried to charge me an adtional £124 which I didn't pay. The counter was also woefully under manned .i waited an hour to be served. Pretty poor "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ROSEMARIE - 30 August 2025
" All worked out in the end as per previous comments, but i do think you should have a comprehensive check of your cars as I don't thi k it should be do e to the renter to prover the condition of the car when they rent it. "
" The front seat had stains which I did not that phots of and was ask foe proof that the stains where there before I took the car. Unfortunately I only took photos of the outside so good not prove. Surely this should have been recorded before I took out the rental. I was disappointed but all ended well. I will use you again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 28 August 2025
" This is the 4th time I've booked with autoeurope and am very happy with the service I've received.Great value "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 28 August 2025
" The return process was efficient but they still have not sent me a closing agreement document. If you can help here that would be appreciated. "
" I waited over an hour to get my rental - so not good on that front... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANGELA - 28 August 2025
" This was an experience we wouldn't want to repeat and we will not be recommending the company to family and friends. This is a shame as the booking process was a simple one and the price was competitive. "
" When we arrived at the car hire desk there was a large queue. There was one assistant working and we had to queue for 2 hours before we received our car. There was no communication as to what the delay was and no apology for the delay. When we had been in the queue for 1 hour, an assistant arrived to tell us that we could collect a car from another office. This would need to transfer by shuttle bus. When we asked if this would be quicker, we were told that they didn't know and were rudely told that these were our choices. Several of the customers, were very disgruntled including myself and we did ask for a manager to attend to resolve the situation. This was declined. Waiting for this length of time was unacceptable without explanation or apology. When booking the car we had to be specific with pick up time and was not honoured. This had an ongoing impact for our onward journey plans and we missed a dinner reservation and check in at the hotel. This was a frustrating experience and an unhappy start to a family holiday. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by GILLIAN - 26 August 2025
" Easy to book. "
" Efficient, professional service. Very satisfied with car provided. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIE - 25 August 2025
" Very unsatisfactory experience. Awaiting a response from Hertz about my complaint. "
" The car I had selected was not available. I was convinced to make an expensive upgrade to Mercedes e class. The car required 3 L of oil during a one week rental. It had obviously not been checked or serviced correctly. I am waiting on a response from Hertz. I have requested that they refund, as a minimum the vehicle upgrade cost. They have not yet responded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PAUL - 24 August 2025
" Bad pickup. "
" Drop off was good, Pickup was not good. One hour and twenty minutes in the queue and there were only seven in front of me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SIMON - 24 August 2025
" At pick up in Dublin, there was a huge queue in the airport - only 1 staff member on the desk and several others 'milling about'. After over half an hour in a queue we were directed outside to a minibus which took us to the compound - several staff were there manning desks with no one around. We had to wait another half an hour, once checked in, for the car to be prepared, and it was in a poor state. 90.000 on the clock, at least three years old, lots of damage (recorded and not recorded) and not from the car group I expected. (We were offered an upgrade for another £240!!). Car was a pile of junk and had wheel balance issues (probably from the damage on both passenger side wheels) meaning it shook severely at motorway speeds, the rear parcel shelf was also broken badly and blocked rear view unless you pushed it down from rear seat. Long story short - after 1 visit to the Limerick branch, and 2 to Shannon airport the next day, the car was finally swapped for one in an acceptable condition. Guys in Limerick and Shannon most helpful. Replacement car was very good, but the first one should never have been rented out. "
" Pick up Experience at Europcar in Dublin not great as per further comments below, due to 1.5 hour delay on picking up car - also high sales pressure to upgrade or take out additional insurance when I already had my own. Limerick and Shannon very helpful with car change needed due to unacceptable car being issued. Although getting this done wasted a whole morning and lots of fuel! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by STEPHEN - 22 August 2025
" Easy transaction "
" Very friendly staff. A bit of a wait for the courtesy bus to pick up the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DIANE - 16 August 2025
" There was a bit of confusion as to whether roadside assistance had been included in my booking with Auto Europe. "
" There was a bit of confusion as to whether roadside assistance had been included in my booking with Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 15 August 2025
" Car nice to drive. Pleasant staff at all points. Very helpful and informative when we had to call regarding the toll charges. "
" Very smooth transaction from start to finish. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 15 August 2025
" Overall ok but Sixt not great customer service or condition of car "
" Very slow at counter to collect. Very very slow bus from terminal. Longer wait than other companies. Car was quite bashed up "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by PETER - 12 August 2025
" See point 3 "
" Pickup and drop-off where conducted by Europcar. Pickup was atrocious. Our contract indicated pickup at the airport. When we arrived at the counter we had to wait 10 min to be seen by a rep who immediately sent us to catch a shuttle to an off airport site. We waited 25 min for the shuttle. On arrival at the site there was only one rep helping customers and we were fifth in line. Each customer took about 20 min to process Luckily a second rep appeared to help out. In total we waited 70 min to be served and another 20 min to be processed. Was it necessary for the rep to enter my address, phone number and date of birth - this information was provided when the car was booked it should have only been necessary to check these details. In our contract we were to pay a 1500 euro insurance deposit but the rep asked for 1800 euros. As a compensation for our wait we were provided with an upgrade and return to the airport. On return to the airport there were NO signs directing us to the return location. We did two approaches to the airport before returning the car to the off airport site, again delaying us, the time by 45 min. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 11 August 2025
" Pick up from Europcar took over an hour. Worst experience ever picking up a pre booked car. "
" Pick up from Europcar took over an hour. Worst experience ever picking up a pre booked car. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by IAN - 10 August 2025
" Transport between terminal and car pick-up was longer than we'd have liked. "
" Hard to spot the difference between Herz, Thrifty and SixT - they share a desk/building at Dublin! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by EMMA - 08 August 2025
" See above - total dissatisfaction "
" We waited 2 1/2 hours to pick up a car, it was chaos & they didn't have cars available This made us miss an event we had travelled to Dublin for We had to rush the pick up & ended up being mis-sold an excess waiver which was already covered in our full damage & theft protection cover - I specifically asked this & was told a broker cannot provide the excess waiver which- I was not told that I would be refunded any costs through the full damage & theft protection cover - a blatant mis-sell to gain commission. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by CHRISTOPHER - 07 August 2025
" Disappointed but due to Hertz ignorance of not accepting my Gold Card status "
" Didn't except my Gold Members card. Had to pay for additional driver and car upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by BRIAN - 01 August 2025
" See above "
" Vehicle wasn't available for pick up at agreed location. Staff didn't know why. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by STEPHEN - 31 July 2025
" Please refer to section 3 above "
" I have a dispute with Hertz who charge me a €30 cross boarder fee when I specifically advised the counter agent that we would not be travelling into northern Ireland on our trip. The agent put I had accepted this charge which was not correct. Soured a very enjoyable car hire trip. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LIAM - 31 July 2025
" Had booked a car from the airport then we had to go the head office instead and then took over an hour. "
" Had booked a car from the airport then we had to go the head office instead and then took over an hour. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ADRIAN - 27 July 2025
" Excellent as always "
" I would always like an actual spare wheel "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DEREK - 25 July 2025
" Disappointed "
" 2hour wait to pick up the car, long queue. Damage to every panel on the car, no sat nav. 750000 km not what we expected. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by MARTIN - 24 July 2025
" Overall ok "
" All ok except on night of collection we had rain on motorway and wipers didn't seem to lift smears on windscreen. That's despite plenty of heat being applied from heater "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by TIM - 24 July 2025
" i wasn't happy I had to pay extra insurance when in fact i had already paid for all of the extra insurance up front. I feel they use this as a money making scheme (i felt ripped off to be honest) "
" i wasn't happy I had to pay extra insurance when in fact i had already paid for all of the extra insurance up front. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ELIZABETH - 22 July 2025
" Check in staff were great but extremely busy resulting in a long weight to get processed. Queue was way out the door. "
" Overall a very good experience.. Only issue was there was no water for window screen cleaning "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by EAMON - 18 July 2025
" Auto Europe service is clear and transparent and communication is always consistent. "
" normally an all round excellent service but on this occasion pick up was carnage. A 90 minutes wait to get seen at the desks. and a futher 30 minutes for the car to be available. Most of the time the long delays was due to the desk staff trying to upsell especially to customers who's first language was not English. I have not seen the staff at this rental location being this aggressive with the upsell before. usually a polite no thanks suffices "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CATRIONA - 18 July 2025
" Might be better to book direct with company so they would have your details before you get to pick up "
" Queued for 1 hour 45 minutes to pick up car - I assumed I was pre booked and would only need to collect keys There was only 5 staff on dealing with over 50 customers while I was there - all taking about 15 minutes each to complete paperwork And there was very few seats so had to stand most of the wait time. I would not have Europcar /Carhire again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRENDAN - 18 July 2025
" You are just one of many brokers for car hire, I experienced nothing special or memorable. "
" Carhire is serviced by Europcar, so its really them im dissatisfied with. The pickup from the airport to shuttle to the car site was too long. The wait at teh desk to pick up the car was an hour and a half which is totally unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by STEPHEN - 17 July 2025
" Easy booking and complete info on hire "
" Excellent experience with rental counter pre hire but car had issues that made the rental worrisome, eg constant warning of low tyre pressure and also that car required service/oil change. 33,000 miles on odometer is high for a quality rental company like Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 17 July 2025
" I've been using Auto Europe for years, easy website to navigate and competitive prices, a real bonus is being able to speak to someone if you need to. Great service! "
" Great service from Hertz on this occasion, peak time at Dublin aiport and they dealt with the queue efficiently. Caroline was incredibly helpful and ensured I was happy with everything. The car was in good condition and clean so I was happy overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 15 July 2025
" Very smooth from booking to drop off "
" Very easy from pick up to drop off great car and friendly and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 15 July 2025
" It was all fine "
" a very nice car, and a short queue to pick it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 13 July 2025
" Happy all round "
" Friendly staff; no hassle. Older car with high mileage but no problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by BENNY - 07 July 2025
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 30 June 2025
" Easy, friendly, incredibly cheap. "
" I have rented via AutoEurope for years now. This time was incredibly cheap. So cheap that I was suspicious. But at Dublin airport I found the car was provided by Europa, a well known brand. The car was as described and in good condition. The staff were pleasant despite it being hot (in Dublin!) and busy. The drop off was quick and efficient. Even the shuttle bus to the terminal was smooth, quick and friendly. Could not recommend enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 30 June 2025
" Sadly we won't use again and would rather pay more money and have a better service. "
" The pick up arrangements were dreadful. Long queues - queued for a long time and then asked to stop queuing and go down to the minibus pick up point where we waited again. Very rude female driver who drove extremely badly - swerved to miss a road bollard - then at car depot queued yet again. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEITH - 27 June 2025
" WORST RENTAL EXPERIENCE IN A LONG TIME WITH EUROPCAR. WONT USE THEM AGAIN EVER. AVIS HERTZ DOLLAR THRIFTY ETC ALL BETTER, "
" They did not have my class of vehicle at the collection so upgraded to a Volvo xc60 at a cost of £370 more but I needed a SUV and was taken on at the airport not the collect point. Not happy The VOLVO had covered nearly 100000km and was badly damaged in numerous areas Europcar at collect not interested-Will never use them gain. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by DERRICK - 26 June 2025
" as above "
" pick up was horrendous. I waited in a Q for 45 mins before being seen all 3 staff were stuck on 1 problem for 1 lady . nobody else was being attended to. when I picked up the car they said no damage the car had multiple scratches that had not been marked so that took another 20 mins to get sorted out . disgusting service "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICK - 26 June 2025
" Im not likely to recommend any car hire place to a friend, because the choice I make always boils down to the features I see online. cost, quickness, low deposit on any given day the variables change between all companies "
" had to queue for pickup. took quite long. i feel like the process could easily be quicker "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PIERCE - 25 June 2025
" Great service. "
" Great experience. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 19 June 2025
" I am annoyed because i was in a rush and specifically requested pick up at terminal but it was obvious this meant nothing so what is the point in stating pick up in terminal if you don't or cannot arrange it. I have picked up in the terminal before and it is much faster which is why i selected that option this time. "
" I specifically requested pick up of car in the terminal but had to get a courtesy bus and it was an hour before I actually got the car after getting my case which made me late for a meeting. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SHEILA - 13 June 2025
" Regular emails before the car hire were very helpful, good advice and comprehensive information on collecting the car as well as dealing with any problems at the end of the rental. "
" Very efficient service on collection and return. Helpful staff. The only issue was difficulty breaking smoothly as the biting point on the brake was right at the top, and we were getting a message every day that the key pad battery was low but it wasn't a problem as it was still working. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by SIMON - 12 June 2025
" Excellent service at an excellent price!! "
" Excellent staff, car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 10 June 2025
" The experience was generally good. Things to improve (a) Ensure maps are available at the desk (b) Recommend getting insure via the car hire provider, not the broker (c) Car was bigger than I wanted or paid for "
" I hired the car with Car Hire via AutoEurope with Car Hire accessed via to Europcar desk. This can be a bit confusing. It was by far the busiest car hire desk at the airport so it must have been issuing the best deals. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAURA - 10 June 2025
" It took us longer to pick up the vehicle than it did to fly to Ireland. The process was inefficient and the staff were largely dismissive and unhelpful (except the lady at the compound desk, she was pleasant). Ended up missing the funeral that we flew to Ireland for because of this hold-up at Dublin airport. Very vexing. "
" It took about 45 minutes to get to the off-site compound to pick up the car. We ended up being late for the funeral that we wanted to attend. The lady at the Thrifty desk in the airport just literally shooed us away and told us to get the minibus. So after queuing there needlessly, we queued again for the minibus, waited 45 minutes (hellish stressful drive), and then we queued again at the compound. Crazy inefficient process. Very vexing. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 07 June 2025
" The staff at the drop-off were a disgrace to the company. It would put me off using Europcar again inDublin. "
" Pickup was very good. drop off was very bad. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 04 June 2025
" See above - should be clear that rental is not in terminal. Very annoying and added 30 Minutes to pickup and drop off which is particularly annoying for a weekend trip "
" Auto Europe should have stated that you have to get a bus to the rental. This means people who arrived later got into the queue first and delayed pickup and drop off. Would have paid more to have in terminal hire had I known. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DIANE - 03 June 2025
" I always recommend Autoeurope to my friend and family "
" My flight was delayed unfortunately. I called them 3 times to notify but no answer. Got to the desk at 00:10 waited in the queue served @ 00:45 to then be given a €40 out of hours charge...no details showing I would be charged this on T&C as I requested them but Peter the customer assistant couldn't find them. I quoted it upon return but informed its standard but still not shown any T&C's to verify it "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 03 June 2025
" Easy to use and worked exactly as expected. "
" Easy to book, and decent basic price. Additional cost of simple booster seat hire (x2) was high. Booking desk was located in a different terminal from our arrival, quite a walk with young children. Counter staff (Europcar) were inundated, not prepared for high demand. Queue time was around an hour :-( Express/premium desk was left unattended throughout - why not open it up to ease the wait?? At the desk, Lee was apologetic and very helpful, ultimately giving us not the car we had booked but an alternative that was entirely suitable for our family. Drop-off staff were excellent, and transfer bus very prompt. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 01 June 2025
" I have used autoeurope for 20years. "
" Quick bus transfer. Got a free upgrade. Seamless drop off with prompt bus transfer to departures "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 30 May 2025
" Very smooth from booking to pick up at the airport "
" Car was waiting staff helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BENJAMIN - 29 May 2025
" A "
" The left wing mirror of the car was taped up to hold it together & the fuel gauge was malfunctioning. "Desk in terminal" was listed as a benefit. After queuing at the desk in terminal I was told to go downstairs & wait for a shuttle to the remote car rental site where I had to queue again to get the car - completely pointless, would have been 10 mins quicker to be directed to go to remote site straight away "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by THERESA - 24 May 2025
" I have rented from this company before and had issues with the car however the issues were resolved so I would have no problem with recommending this company. "
" A warning light came on the dashboard about the tyre pressure. I spoke with a member of the team who tried to assist me by resetting the light after I had topped up the air, unfortunately I was unable to understand his instructions. Please check the car before renting as this did cause me some stress, thinking I might have a slow punture. However it turned out to fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 21 May 2025
" Overall very good "
" The only issue, if it's a real one, was a long time at the desk waiting for the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEXANDER - 16 May 2025
" Waiting on fuel money "
" Still waiting on fuel money to be paid into my accounts "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 13 May 2025
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 11 May 2025
" . "
" .. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 09 May 2025
" It took about half an hour to do the paperwork at the Europcar desk at the airport. This was because the attendant was getting quotes for an older driver to cover excess insurance which we didn't want or need as I have separate annual cover for this. He could have saved himself and us a lot of time if he had asked me if I needed this first. "
" Europcar handle the rental for Car Hire at Dublin Airport. The car class/type I booked (an automatic) was not available and had obviously not been reserved. After some time ringing around an upgrade was found that had just been returned to the airport and not the car rental/ service facility away from the airport. This was more convenient as it did not involve a shuttle bus journey but there was no one in the Europcar booth in the car park to give us the keys. Eventually someone turned up and we were given an almost new car but it had not been washed. Apart from that it was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DOROTHY - 09 May 2025
" Car was inexpensive but low power and very dirty and damaged "
" Long wait at pick up in airport, car damaged and outside very dirty. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by SHANE - 09 May 2025
" Europcar tried to sell me extra insurance cover despite purchasing it from auto Europe on booking and it clearly stated it on the voucher . "
" Everything was fine except for the lady who served me at the counter.I had already purchased extra insurance cover through auto Europe but she still tried to sell me extra insurance cover saying the only people who provided the extra cover was Europcar and not anyone else! This really annoyed me . "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLIN - 08 May 2025
" No problems "
" Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ELIZABETH - 06 May 2025
" Auto Europe very efficient but not Europ car "
" Long delay picking up vehicle. Aggressive check in at terminal. Pressure to buy insurance. Difficulty getting staff to observe extra damage. No proper sign off returning vehicle. Was told I would get confirmation e mail Confirming no damage but never received "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GILLIAN - 06 May 2025
" Auto Europe have always been good value for money and good choice of cars "
" Great service, efficient and lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 04 May 2025
" Very Good "
" Only issue was difficulty in refueling, struggled getting the fuel nozzle cover open. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AILEEN - 30 April 2025
" A great experience, efficient and quick. Great car "
" Lovely clean car, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LYNDSAY - 30 April 2025
" Would like someone to contact me as this is the second time I've had large issues with your rentals. "
" Car was not ready despite flight delay and was not in airport. Damage unable to be opened on site. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOHN - 30 April 2025
" Would use auto Europe again for bookings "
" All very positive and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THERESE - 27 April 2025
" The condition of the car was not fully logged on pick up, loads of damage not recorded "
" I booked a collection at airport terminal but that didn't happen - written in the small print apparently- not helpful "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by ADAM - 25 April 2025
" see above - I called and made a complaint and havent heard anything yet "
" Car was not picked up at the airport as was indicated by the offer - it was a 10 minute wait 10 minute ride to local compound and then further 30 minute wait Very disappointing Same on way back we had to arrive 45 minutes earlier and wait 20 minutes for full minibius to drive to the airport. Shouldnt advertise something that isnt happening "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by YUI TUNG - 23 April 2025
" Very happy with our experience "
" Tried to give us a Citroen C3 even after asking how many passengers and suitcases we had which was 4 of each and that car would only fit one Eventually gave us a Ford Puma that had two different coloured wing mirrors, one which had black tape on it, poor "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PHILIP - 23 April 2025
" Overall a great experience, seamless service, good price, good quality vehicle. "
" Overall a great experience, seamless service, good price, good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KAREN - 15 April 2025
" As above "
" Lovely vehicle bigger than i expected to be given. No complaints about it whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 12 April 2025
" I booked pickup from terminal and set my flight to be into T1, but the booking came through as pickup from T2. I called, but the staff could not change the booking. I walked to T2 and they said I had to get a shuttle bus, even though I'd paid extra for terminal pickup. "
" I booked pickup from terminal and set my flight to be into T1, but the booking came through as pickup from T2. I called, but the staff could not change the booking. I walked to T2 and they said I had to get a shuttle bus, even though I'd paid extra for terminal pickup. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 11 April 2025
" Very good "
" Staff were friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by COLIN - 10 April 2025
" Every thing came together to make a pleasant experience "
" Very easy booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 10 April 2025
" Just disappointed to have pay to upgrade on what I should of had in first place "
" It seems that I book a mid size with you and provider it's a small size! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by SIMON - 10 April 2025
" Auto Europe is fine - have used them before wand will do so again. but I may think twice about CarHire/EuropeCar "
" The hire was fulfilled by Europcar, and the pick-up process was very slow, and took about 15 minutes - largely because the person dealing with it insisted in trying to sell me upgrades which I made clear that I didn't want. There were only 2 people on duty so there was quite a queue. Pretty poor. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 09 April 2025
" Awful. Would never use this firm again . They may be cheap the the car they provided was a joke "
" The car was covered in scratches and dents. It gad over 90000k on the clock. You accused me of scratching the wing mirror which I did not and gave proof "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARIA - 09 April 2025
" Always use Auto-Europe and would highly recommend "
" Auto Europe tried to charge me for a scratch on the Alloy but fortunately I'd taken a video of the car when I picked it up that proved it was already there! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 08 April 2025
" Carhire are part of europcar which is not immediately obvious for pick up. Clearer instructions on the voucher would be helpful "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 05 April 2025
" Easy booking with best rates always. "
" Swift pick up & drop off with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 04 April 2025
" Quick collection & drop off "
" Efficient and quick car pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIM SHEENA - 03 April 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 03 April 2025
" Always good to deal with. "
" It all went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JOAN - 28 March 2025
" A good experience "
" very professional and friendly at all stages of the rental process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PETER DECLAN - 27 March 2025
" Very straightforward process Would recommend "
" Fairly straightforward process. Some damage to car when picked up but well documented. A bit of a delay at drop off but nothing serious. The car was fine and suited my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SHAUN - 22 March 2025
" The car was supposed to be Airport pick up as I was going to an event the extra hour was a inconvenience, the guy at Europcar said it was that third parties promise "
" The car was supposed to be Airport pick up as I was going to an event the extra hour was a inconvenience "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DERMOT - 14 March 2025
" As above, I'm OUTRAGED by the 'Guilty until proven innocent' methodology now considered acceptable in relation to damages (not) noted at pick-up. It's NOT acceptable to meee! Had I not had a phone camera with date & time stamp and flash capability (pickup was in the dead of night), I'd have been falsely accused of damaging the vehicle. That's NOT ACCEPTABLE as customer service... "
" At the desk, it was near-impossible to use different cards for the 'block' and to pay for 'extras'. I had to take photos at the pick-up compound - in the dark of night - of the extra damages over-and-above the already extensive listing of damages. The staff on site were utterly disinterested in my reporting of those extra damages there-&-then, before my departure from the pick-up compound. At return of the car, my foregoing photos were REQUIRED, so as to validate that I hadn't done the unlisted damages. Had I not taken those photos at pick-up, I'd have been deemed culpable and stung heavily. That's OUTRAGEOUSLY POOR customer service... "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JOHN - 13 March 2025
" Not at all "
" All great, apart from the 15 minutes it took to return the car keys when 1 member of counter staff didn't leave or look up from his computer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHEAL - 13 March 2025
" Car was perfect and paperwork was all sorted in minutes. Staff at frizzer were really helpful and friendly "
" Excellent car and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 13 March 2025
" Poor as my deposit had been charged to my credit card for no reason "
" I brought the car back with no damage, confirmed by the staff and the deposit was still taken off my credit card. This is not the first time I have had to chase the return of my deposit "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by RONALD - 09 March 2025
" I feel cheated by both Autoeurope and Sixt "
" It was horrendous "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ROBERT - 09 March 2025
" Good all around from collection at airport to return "
" very smooth from arrival and departure from airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HEATHER - 07 March 2025
" Overall a good experience ( but primarily because I upgraded at the desk) "
" I did not realise the car would not be dropped off at the airport terminal but at a central point as this was not stated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ALLAN - 02 March 2025
" Good "
" No problem at all. Still think they are taking so much as a insurance deposit. Why is their insurance cover so expensive?????? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TINA - 01 March 2025
" As above. Absolutely awful customer service and policies "
" I accidentally put 9am instead of 9pm as pickup time. Not only did you cancel my booking I was made to pay £215 for another car. I had my disabled niece with me and had no other choice but to pay again. I will never use your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by OLADAPO - 26 February 2025
" There was no explanation on why the car was not what I asked for and booking was terminal not a drop off, had to wait to. Picked u., luckily we didn't miss the flight "
" Didn't get the car was assigned. Car steering was shaky at average speed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOANNE - 25 February 2025
" Will definitely use the service again "
" It was a very easy process to book and collect the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 20 February 2025
" Really easy to book. Decent car. Will try to upsell you at the desk. Double check on insurance policies. "
" Very good service, once you realise it's at the larger depot. The transfer service was quick and staff polite. Gave accurate postcode so it was easy to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 20 February 2025
" See above "
" Was supposed to be airport pick up, but was told voucher customers have to get shuttle bus, then was charged extra 30 euro to go to Northern Ireland. Drop off was the same, had to go to office offsite, ie not at airport "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JAMES - 20 February 2025
" Looking forward to using Thrifty for future travels "
" Always a pleasure to use thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 20 February 2025
" Simple and easy to find, great staff and professionally managed. "
" Friendly and very helpful staff, simple process to collect and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by BRENDAN - 13 February 2025
" Thrifty are ace, no delays, car better than expected. "
" Thrifty are ace, no delays, car better than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 11 February 2025
" very pleased with whole experience "
" lovely staff quick and efficient although a quiet time of day "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET CARMEL - 09 February 2025
" Very pleasant experience "
" The girl on desk was so kind and professional.Thank you "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 06 February 2025
" As above, Sixt are a cut above the rest in my experience, great service and easy to do business with, slight niggle cars are getting on a bit and not always as clean as they could be, this could be just my recent experience as I've always found the cars excellent previously. I would book with Sixt again in a heartbeat, in fact I have and am picking up a car this weekend! "
" As always a great customer experience from Sixt, the people are their best asset! Slick efficient service at T1, Jadelle was superb! Drop-off easy and quick too. I've used Sixt before at Dublin Airport, very good overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JONATHAN - 04 February 2025
" Auto Europe make finding the best deals for your hire quick and straightforward "
" Easy to find desk; friendly staff; excellent vehicle (condition and performance); easy drop off; hold on credit card released promptly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUSAN - 31 January 2025
" Love Auto Europe! "
" A bit difficult to find the car rental return site at Dublin Airport- but other than that everything was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MOHAMMED SAYEED - 26 January 2025
" As above "
" Good value for Money. My issue was at the counter I was asked if I want a petrol or diesel - I asked for the diesel but was given a petrol car. Also car broke down at one point - it was resolved in 1 hour but still I do not expect hire cars to break down. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by CRAIG - 25 January 2025
" Carhire is part of europcar and appeared to have no real value of booking when coming to obtain your car. Upgrade offered from the offset however explained we was using it for a day therefore we don't want to pay extra. Charged extra for insurance that we already paid for. Was being sold an pick up from outside when ALL cars was via shuttle which now knowing was absolutely fine but to the unknowing person. "
" Carhire is part of europcar and appeared to have no real value of booking when coming to obtain your car. Upgrade offered from the offset however explained we was using it for a day therefore we don't want to pay extra. Charged extra for insurance that we already paid for. Was being sold an pick up from outside when ALL cars was via shuttle which now knowing was absolutely fine but to the unknowing person. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 25 January 2025
" Terrible "
" Would not release car due to my age, 77. And would not refund rent. No indication on booking form of age restrictions "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PAUL - 23 January 2025
" Apart from he above items, all went well. "
" Almost all went well but the vehicle was still dirty (mud splashed alone each side etc) and their list of existing damage did not really tally with what was there... The car had 84K km on the clock. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARTINA - 22 January 2025
" Always find the best deals on autoeurope. "
" Nice clean car, great value for money and efficient service at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FIONA - 16 January 2025
" na "
" Booked in wife's naming using company credit card in my name. Wife is also director of company. At counter in Dublin airport, advisor said they could only accept credit card in the name of the named driver. My wife didn't have her credit card with her, only a debit card. She was told if she used a debit card, the cost of the rental would more than double from £20 to £47. I had the credit card that was used on the booking, but they wouldn't accept that as it was not in her name. I had to add myself to the booking, which doubled the cost of the booking, meaning a 24 rental increased from £20 to more than twice that price. Not the end of the world, but if a card is accepted at the time a booking is made, it should be accepted at the counter. If the counter staff won't accept a credit card that is not in the name of the named driver, that should be made clear at the time of booking or, better still, don't accept a credit card that is not in the name of the named driver at point of sale. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANGELA - 09 January 2025
" I use it all the time and service and communication excellent "
" Really good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GEOFF - 09 January 2025
" Excellent all round . "
" Excellent service from Peter at the Airport desk who upgraded us to a nicer car with return directly to the airport. A++ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 08 January 2025
" No hassle "
" Very good no hassle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SEAN - 05 January 2025
" Excellent experience, just a shame you have to get a shuttle bus to the depot. "
" Gentleman at check in was very helpful and very friendly. When dropping off members of staff was very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARETH - 03 January 2025
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by EAMON - 02 January 2025
" as above "
" Overall a good experience. Disappointed that I was charged a 30 Euro after hours fee when I collected the car 12:30am. The information I had was that the desk would be open until 1am but no information was provided about the late fee. I even rang the desk to tell them that I would be arriving at 12:30am - I was told the desk would stay open until 1, but was not told about the extra fee, until I arrived at the desk. I've checked and other companies in Dublin do not charge this fee. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JAMES - 02 January 2025
" Worst customer support experience I've ever had "
" Worst customer service department that I have ever experienced. The gearbox went in the car, over 2 weeks ago and I had to chase them this morning for an update and to see if they had an independent review as suggested.I was visiting my dad who was dying in hospital. I spent over an hour on the phone trying to sort a different car. I kept being put on hold for 20 mins and then getting cut off and having to call again. I was told that it was "company policy" that they would only give me a automatic car as the clutch had gone and the nearest branch to the hospital didn't have one so I had to make my own way (taxi)to the airport branch ( which I haven't been reimbursed for). When I got to that branch there was no mention of an automatic and they gave me a manual car. Maybe they have a different "company policy". Over all this reduced the time I was able to spend with my dad before he passed away. It is time I will never get back due to your company's customer service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by STEVEN - 31 December 2024
" Good "
" Overall very good but the extra € 100 deposit above the €200 came as a shock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ASHOK - 20 December 2024
" Very good stress-free experience. "
" Very good service all around and the vehicle was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLIN - 19 December 2024
" Overall a great service and experience. "
" Friendly and efficient (overall great service) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 18 December 2024
" All went well "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LUKE - 18 December 2024
" Yes, have never had a bad experience using this broker. "
" Very good service and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK CHARLES - 14 December 2024
" Given a larger car than the one booked. "
" Straight forward with very little daly in both picking up and dropping off car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PHILLIP - 13 December 2024
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PIERCE - 05 December 2024
" Very disappointed with the car park pickup opposite T1 at Dub. The car was parked so tight to the adjacent cars I could not open any of the doors! I had to crawl through the boot through the back seat to get to the drivers seat. Even with both mirrors folded inwards moving out was extremely difficult. There was very limited lighting so once I had bought the car forward I had to do the pre-check with a torch. I do not consider the extremely limited lighting and the restricted access as acceptable for a company I have used many times previously. This car was only USB C comparable so I was unable to use my standard iPhone charger that I have used before. Unfortunately my iPhone ran out of power before I got to my destination. Overall I am very satisfied with your customer service but on this occasion I feel that these issues has Not been up to your usual standards. "
" Very easy to book and staff at the pickup airport terminal the usual very efficient and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by NIALL - 28 November 2024
" My dealings with Auto Europe were fine as always, but I would expect Auto Europe to take this matter up with Europcar because of the unprofessional way my wife and I were treated by a Europcar employee "
" I hired a Renault Arkana car from Europcar from 22nd to 25th November 2024. The contract number is 53596052 When I returned the car to the airport at approximately 2pm on the 25th there was a minibus waiting to take customers to the terminals. There was no driver in the bus and the back doors were left open. My wife and I are both senior citizens and she is unable stand for very long so I asked her to sit in the bus while I got the car checked in. At the time there was a lack of employees to check in the car but I found one and within a few minutes I was on the bus. Unknown to me the Europcar bus driver had a very rude exchange of words with my wife when she asked him to wait till I was on board the bus. He wanted to leave without me and would have done so were it not for the intervention of another passenger. When we arrived at Terminal 2 he didn't have the courtesy to open the door or take our suitcases out of the rear of the bus. Again, it was thanks to the kindness of the passenger who had earlier defended my wife when the driver was unprofessionally rude to her. He helped us to take our heavy suitcases out of the vehicle while the driver ignored us and stayed in his seat. We believe the lack of assistance from the driver was deliberate due to spite on his part. I travel regularly to Ireland and up to this point I was happy with the service I had received from Europcar but they employ staff who are rude and unprofessional to my wife and myself so I won't be hiring a car from Europcar any time in the future and I will ensure that other potential customers are made aware of this incident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 27 November 2024
" As above. "
" No problems to report. Got what we wanted at a good price and procedures went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 27 November 2024
" Easy and value for money "
" Roisín at Dublin airport was incredibly accommodating, helpful and friendly when I arrived and super efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 20 November 2024
" Very good. Appreciated having the security of having AutoEuropes insurance. "
" Bad scratch on car pointed out to me on a photo before picking up the car. This (and photos taking from other angles of the car) were emailed to me. No problem when I returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 19 November 2024
" I have used Autoeurope for many years, they have always been very competitive, with good rates quoted, from a range of hire companies. Highly recommend "
" Not specific to Thrifty, but hire companies in general. I'm not very happy that I'm responsible for locating all damage to the car when collecting, often in the dark, and or rain. Even with the window of time allowed after collection, to submit my own photos of damage not shown on the hire company record, I still always feel vulnerable to being penalised for damage that I might not pick up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by NEIL CHRISTOPHER - 19 November 2024
" I booked through you and paid EXTRA for car hire collection and drop off specifically at Dublin Airport. When I arrived at the airport Thrifty Desk I was told that this option was not available and only to 'Gold' clients. I was then given poor directions to the bus transfer to the off-site car hire, got lost, eventually found the bus transfer arriving at the offsite facility c30 mins later. The offsite desk, then had only 2 staff serving and it took me a further 30 minutes to be processed despite having completed all paperwork prior to arrival to ensure speedy car hire pick up. As a result, I have paid extra through you for a service i did not receive (at airport car hire) and was delayed by over 1 hour resulting in me being late for my appointment later that evening. I complained at the Thrifty desk and was told to raise this with you and that you should be not offering this service to clients as you are aware they do not offer airport collection or drop off. If this is the case you are being fraudulent. Who can I complain to? How do i get reimbursed for the additional monies paid for airport collection and drop off? "
" I booked through you and paid EXTRA for car hire collection and drop off specifically at Dublin Airport. When I arrived at the airport Thrifty Desk I was told that this option was not available and only to 'Gold' clients. I was then given poor directions to the bus transfer to the off-site car hire, got lost, eventually found the bus transfer arriving at the offsite facility c30 mins later. The offsite desk, then had only 2 staff serving and it took me a further 30 minutes to be processed despite having completed all paperwork prior to arrival to ensure speedy car hire pick up. As a result, I have paid extra through you for a service i did not receive (at airport car hire) and was delayed by over 1 hour resulting in me being late for my appointment later that evening. I complained at the Thrifty desk and was told to raise this with you and that you should be not offering this service to clients as you are aware they do not offer airport collection or drop off. If this is the case you are being fraudulent. Who can I complain to? How do i get reimbursed for the additional monies paid for airport collection and drop off? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ADRIAN - 13 November 2024
" I have always been pleased with the service I have had from Autoeurope "
" Courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 11 November 2024
" Keen prices, easy to understand and book additional insurance and cancellation options "
" Prompt service, efficient staff, comfortable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAAN - 09 November 2024
" All positive "
" Good quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 07 November 2024
" Always the best value rentals on the market. "
" Quick & easy to collect vehicle and return at the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KRISTIAN - 06 November 2024
" Another straightforward experience with Auto europe. "
" The staff were great but we had to wait for quite a long time at the airport for the shuttle bus. The Avis/ Budget Driver did at least 2 laps in the time it took for us to be collected. The car was great except for the pre-existing damage to the front nearside bumper, which was noticeable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by FIN - 06 November 2024
" It was a bad experience because I did not get what I paid for "
" I was provided with a different vehicle to that which I booked and I was unable to collect it on the airport as I had booked. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SATHYAN - 03 November 2024
" I was over charged for the fuel at the time of return. Tank was almost full it needed may be 10 to max 15 euros of fuel but I, was charges around 45 to 50 Euros. That was quite disappointing. It is difficult for the customer to come with full tank because customer has to travel a distance to come to drop off zone and it will be fair to be charged for the appropriate fuel amount. "
" Over all a good experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHANNES - 30 October 2024
" Received an upgrade! "
" Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by LAURA - 29 October 2024
" I'm still very upset about the whole experience and chasing the agents for my deposit "
" My feedback relates more to the agents and the non communication between the two. Carhire doesn't exist it's Europe Auto they had no record of the amount of deposit I paid and we had to pay in full and Auto Europe are refusing to return my deposit. The car was not washed and filthy and seemed to have front end problems "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KATIE - 28 October 2024
" Overall a disappointing experience. "
" Felt rushed at the counter to make a decision about extra cover and was put under pressure to buy additional cover. The car was damaged on pickup and wasn't in great condition which was disappointing. The scratches and scrapes were rusty indicating that they had been there for quite some time. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by MARIA - 27 October 2024
" As above "
" Euro staff - sulky and unhelpful, made to feel like a secondhand citizen as I had booked via a 'broker'. Despite landing after 9pm I had to get a bus to rental as they only give cars to none broker clients that are at airport. Car not great -lots of scratches/dents 105k on the clock "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by GERALDINE - 27 October 2024
" I would not use Carhire again "
" Exterior of the car was dirty and the previous persons rental agreement was in the glovebox "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JAMES - 26 October 2024
" Easy to use website, competitive pricing. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 26 October 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 24 October 2024
" I guess no one will read this or, perhaps more importantly, respond, but it was a very disappointing experience. "
" While I fully accept I should have checked it and complained immediately, the fuel tank was only 3/4. I know you won't believe me but it was annoying. Plus, your guy at drop off told me I would receive an email confirming that everything was fine but I never did. And an item for £7 was debited from my credit card with no explanation. I assume it was for the tolls but it would have been polite to have told me. Consequently, for several days I had over £1200 pending on my credit card with no written confirmation that everything was fine. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by AILEEN - 20 October 2024
" Good experience, pleasant helpful staff "
" Everything I wanted, efficient, pleasant and reasonably priced "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 20 October 2024
" All went very smoothly and the car was excellent, as described and no attempt at all to 'sell' me additional extras. "
" Easy pick up process, very competitive price and efficient drop off at the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 19 October 2024
" Good experience "
" Slow pick up and long wait to collect vehicle. Vehicle had number of dents. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JONATHAN - 19 October 2024
" I've used yourselves many times and have trouble recalling any issues that I've encountered- looking forward to next time "
" No queues as there were 4 agents at the rental desk - very quick and efficient- vehicle clean and no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERHARD - 18 October 2024
" OK "
" vehicle started shaking driving at 100, menrtioned it at drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GERHARD - 18 October 2024
" was all good and proper "
" was all good and proper "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERHARD - 18 October 2024
" was ok "
" vehicle started shaking driving at 100, had another car weeks before of the same type with the same issue, mentyioned it but seems they have a chronic problem with their vehicles maintaining them safe and proper "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ROBERT - 17 October 2024
" Easy to book "
" Polite and helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 16 October 2024
" Easy to use website, very competitive prices and ability to cancel up to 48 hours before travel without loss. "
" Overall a reasonably good experience! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by RUSSELL - 15 October 2024
" Never seem to get the vehicle you order,but similar vehicle. "
" Staff friendly. Hadn't realised that you needed bus pick up and drop off for rental car. Had to take loads of pictures of scratches and damage to vehicle that wasn't put on the contract picture. Booked vehicle through broker and not through auto Europe, so feel like you get the worse car of the bunch. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PATRICK - 14 October 2024
" Wouldn't recommend. I think the car was damaged before I picked it up, unfortunately I didn't take a video of the car, which I normally do, so could only contest their claim verbally "
" It was not clear where to collect the car from initially. I had to stand in a queue to find out which queue to stand in. I was charged for an alloy scratch that I am certain I did not cause. I only drove the car less than 30km and only parked in car parks, didn't hit anything either. The return staff said it looked new, despite dirt being on the scratch. The return staff were also very keen to get this car back which I found suspicious. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DEWAR - 11 October 2024
" I do not normally recommend vendors to my friends "
" Only issue I had was that on arrival at car hire village a suitable vehicle was not ready and I had to wait approx 15mins whilst a car was being cleaned. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 10 October 2024
" Easy to purchase on-line, would recommend taking out the Full Damage & Theft Protection just in case the unforseen happens (as it did to me). Auto Europe voucher instructions easy to follow, there were e-mail reminders and important info as we got closer to the hire date. Reassuring and stress free. "
" Collected the hire car via Europcar at Dublin Airport. Was a Hyundai Tucson, had a list of 10 existing damage areas on it so not in the best condition but was adequate for our trip. Vehicle return was a bit of a melee with many vehicles arriving at the same time so had to wait a while for the walk round inspection where a tyre cut was discovered (don't know how it happened) and Europcar automatically debited my credit card with an excess of €170 (£147) but fortunately had taken out insurance for this unforseen incident. This stressed me out at the time but all good now as insurance has paid back the excess. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by IAN - 10 October 2024
" as above "
" They wanted £2500 deposit if you wanted standard insurance, so forced to take full insurance, nearly treble the cost of the car hire, left with no choice but to accept. Will not be using them again. Also, it said they were located at the terminal, but in fact you had to get a shuttle bus to the compound. I deliberately used them as they said they were at the terminal. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOANNE - 10 October 2024
" I'm a regular with Auto Europe and have been for many years. No other hire car site comes close for me "
" Very smooth, everyone we encountered were polite and professional. Car had a few bits of damage but it was all marked on the sheet and not a worry for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANDREW - 10 October 2024
" See above "
" Not clear enough at the time of booking that again I still needed to purchase full insurance , it's never nice to be met with further costs when collecting. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SIMON - 08 October 2024
" Autoeurope is a really good way to get the best deal "
" You have to get a shuttle bus at Dublin airport and the car hire firms haven't got together to share buses so you have to wait for the right one. Enterprise were good but not cheap. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BHARAT - 07 October 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARGARET CARMEL - 04 October 2024
" Staff always happy to help.Have a disabled Husband "
" Very happy with Car.Lovely drive "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JACK - 03 October 2024
" Excellent "
" Very easy very professional will definitely Use again. Might i just add, the people at the desks were extremely helpful and professional and made everything easy to understand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SHAUN KERRY - 03 October 2024
" We have used AutoEurope before and had no issues, but this experience with Thrifty was utter rubbish and it has made us reluctant to go through a third party again. "
" We booked car hire that included collection from the terminal as we didn't have a lot of time and needed to move quickly. It turns out this was untrue. We queued at the airport desk, only to be told we needed to get a shuttle from the airport to an off-site location. We had to wait for the shuttle bus to arrive along with a large group of people. There was a huge queue on arrival at the off-site collection desk which took an hour-plus to get through as it was serving Hertz, Thrifty and Dollar customers amongst others. The customer service rep told us that they would cover the tolls on the M50 but we had to sort any others ourselves, when actually the paperwork given afterwards said any charges for the M50 tolls would be passed on to us. He also told us that petrol would be cheaper if we returned the car empty. What we didn't realise was that he had added a full tank of fuel to our bill at that stage for 67.50. We had the car for 2 days and were only travelling an hour from the airport, we would not use a full tank in that time. Once we finally got through that queue, we then had to wait again for the car to be brought around to us. We had a very early return flight to the UK (7:20am) two days later. The car return didn't open until 5am. Again we had booked a return to terminal, not an off-site return with need for a shuttle. We were there before 5:30am and no shuttles arrived until 6am. At that point they were only providing minibuses for a maximum of 11 people at a time. There were at least 25 people waiting. There was no system so people who arrived later were jumping on before people who arrived before us! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by HEIDI - 02 October 2024
" As I booked through your site I got really overcharged for additional insurance wiping out all the savings made through your site as insurance was not included and a massive excess on any third party damage etc. "
" Hi When we arrived at the car hire location in the Airpoert, they told us they didnt have the car available and we would have to wait or get a bus out to depot to pick up a different car. they then promised a nicer car upgrade, then eventually told us the original car was ready. We were told that we needed to have the europecar extra car insurance as the cost of any minor damage very high. when we got the car it was an older car and it had a broken head lamp making it difficult to see and drive in the dark. After contacting the customer service we were only given the option to go tot the nearest repair shop which made us late to the next location. Finally when returning to the airport there were absolutely no petrol stations accessible to fill the car up near the airport location and there was heavy traffic which we were concerned about being very late to the depot. It was confusing and time consuming and we were charged 57 euros when we had over a quarter of a tank that cost 50 euros to fill from empty. Appalling customer service form Europcar. Plus as i booked through your site i got really overcharged for additional insurance wiping out all the savings made through your site. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by JASON - 01 October 2024
" Again wish I was told about the coach car pick up as made me late for appointment. Also promised a Volkswagen or similar and got a Dacia Duster...no even close to the same "
" Promised airport pick up but had to take a coach to pick up the car. Also the car tyres were bald which I informed Sixt and the man apologised. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by THOMAS - 30 September 2024
" Easy process. "
" The whole process was seamless, nice car, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 29 September 2024
" Website easy and good price. Worked as expected. "
" Worked ok. Provided a higher grade car than hired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KAREN - 29 September 2024
" Frustrating, upsetting, stressful "
" On arrival at Dublin airport we had to walk for at least 10 minutes to get to the desk in T2 when in fact your instructions were incorrect and we could have picked up the car at T1. A complete waste of time and energy. Then we find the extra we paid you for insurance wasnt to cover us fully and unless we paid another premium they'd take £1600 off my card! Daylight robbery and if we weren't trying to get to a funeral I would have told them to stick it. The staff at the pick up point were rude and laughed at us when I said we couldn't wait any longer as the car should have been available at 4 and it was around 7. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ANDREW - 29 September 2024
" This is the first time I've ever had a problem with a rental through auto Europe "
" I rang to say that my flight, like so many was delayed that day. They said they'd monitor the flight numbers of booked clients and stay on. When I arrived they had closed TI office and there was a notice saying to go to T2 that was open till 05.00. That turned out to be closed and so I got a bus. I rang auto europe but customer services there only works a couple of mornings a week so I'm stuck waiting for them to be open tomorrow. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by GARY - 28 September 2024
" Easy to book, good prices, clear communication "
" Helpful and efficient at car collection "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CONOR - 27 September 2024
" I paid extra for full insurance when making the booking. On arrival the hire company said they did not recognise this insurance and wanted a guarantee of £1500! I refused and paid another €95 for the car hire own insurance. Please refund this €95 to the "
" I paid extra for full insurance when making the booking. On arrival the hire company said they did not recognise this insurance and wanted a guarantee of £1500! I refused and paid another €95 for the car hire own insurance. Please refund this €95 to the credit card used. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KEVIN - 27 September 2024
" All good ta "
" All good ta "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ALICE - 26 September 2024
" The car smelt of smoke; a previous user must have been smoking cigarettes in it. "
" I thought I had already bought insurance to cover the excess when I booked the car, but it turned out I had not, and had to pay 30 euro/ day, total of 90 euros at the counter, which was very expensive. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MICHAEL - 25 September 2024
" I ordered a car from the airport. However, I had to catch a shuttle. This must have been hidden somewhere in the small print as I would not have hired a car using a shuttle service as they are always a nightmare. "
" Pickup was not good. Was shuttled to the pickup point where I waited in a large queue. Then the car was not ready so I waited 40 mins until it turned up. The car had not been washed or cleaned properly but I took it in any case as I wasn't going to wait another hour for another car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by GERHARD - 23 September 2024
" never really had anything to complain about. it just works "
" All great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SARAH - 23 September 2024
" See above "
" Booked on airport and this was an off-airport shuttle. Not what I paid for "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 18 September 2024
" All went well "
" Great but would prefer pickup at the airport not a minibus ride away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER NEIL - 16 September 2024
" Easy enough to book and pricing seems competitive. "
" there was a long queue to pick up the car - 20 min delay. The condition of the car wasn't great, with various scratches and the windscreen wipers are worn. There was a warning light that kept coming on re tyre pressures. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JACQUELINE - 15 September 2024
" Once Giuseppe had assisted with purchasing further insurance, the experience was excellent. "
" Giuseppe at Dublin Airport was extremely helpful and his excellent customer service will result in me recommending your company. I was not satisfied with the service from your England office as I found they did not respond to emails regarding insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 14 September 2024
" Very positive "
" The whole process was very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 13 September 2024
" Very good thank u "
" Hassle free very good thank u. Bob "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PATRICK - 11 September 2024
" I would definitely recommend this company to everyone. "
" Excellent service but found it difficult to find return depot because it's not at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by GERARD - 11 September 2024
" Auto Europe helped me find an ideal rental car at a very good price, the booking process was simply and straight forward. I would definitely recommend them. "
" All staff were very helpful and efficient, good price for this rental, car was very good spec. and well presented. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEX - 10 September 2024
" All good with auto Europe "
" Customer service agent in airport was polite, however he took a call passed over from a colleague whilst dealing with me & dealt with the call. He should have made his colleague wait or called them back. It was 10.30 at night & I just wanted to get home. The man in the off site car pick up area was unhelpful. The car had a dent on the wheel arch & he wouldn't come & look. Told me to take a video the next day. I refused the car & he finally gave me a replacement. Not the level I'm used to receiving. I believe I've hired at least 4 cars this year from with carhire or Europecar "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUZANNE - 08 September 2024
" Couldn't have been simplier. "
" Very easy and was so happy with my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEBORAH - 08 September 2024
" Straight forward process, just what you need for car hire at an airport. "
" very easy and straightforward car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 07 September 2024
" It seemed chaotic and disorganised "
" It wasn't clearly signed that CarHire was actualy at the Eurpa Car counter at Dublin airport. Then it took 45 minutes to pick up the paperwork. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 06 September 2024
" No further comment. "
" No further comment. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BARRY - 05 September 2024
" As I've said in item 3 above - please advise when the pending charge will be deleted. "
" All went well but disappointed that after 3 days of handing car back there is still a pending payment on my credit card and there were no problems with the car and was accepted at hand-back with a no charge receipt. Please advise when this pending charge will be removed. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRENDAN - 05 September 2024
" The online experience with auto Europe was easy and gave good value results. "
" I was disappointed that the counter was not in the airport terminal despite what the booking said. I was directed to wait for a shuttle bus to take me and my family in the rain to an off-site Hertz facility. Once there the counter staff person who served me was surly and unfriendly, which is not like my previous encounters with other hire companies. I found their approach to existing damage on the car to be vague and effectively placing all the responsibility on me as the hirer, telling me to take photos and upload them. However, their upload facility did not work. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by STEVEN - 05 September 2024
" Over all good "
" Better directions from check in desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLIN - 03 September 2024
" Frustrating wait for vehicle . "
" Busy but waited over an hour for the keys. Apparently the car was being washed if so it had obviously been a quick rinse. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TYLER - 30 August 2024
" Auto Europe was fine - Enterprise were terrible "
" Terrible - we got to the desk (after queuing for about 40 mins) to find that the card machine would not read our credit card (for no reason whatsoever). The staff were unhelpful and said they didn't know why it was happening but that there was nothing they could do. We didn't have another credit card so ended up paying £55 more just to get my wife insured so we could use her credit card. Horrendous experience and would never use enterprise again. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 29 August 2024
" Would definitely use Auto Europe again "
" Overall it was a straightforward experience with no hard sell on pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VICTORIA - 29 August 2024
" The return was also very quick and efficient - easily the best experience I've had regarding car hire in Europe. "
" Seamless! Was provided an upgrade due to a faulty seatbelt - very efficient personnel - paperwork all handled digitally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CALLAN - 29 August 2024
" Got a free up grade to a car I enjoy driving. "
" So easy and hassle free service to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALISON - 28 August 2024
" If only all service was as good life would be considerably less stressful. "
" Went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FRANCIS - 25 August 2024
" All good except long Q at Dublin Airport. "
" The only negative aspect was the long Q when picking up tge vehicle at Dublin airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERHARD - 18 August 2024
" Renting thru Auto Europe keeps ot always simple. "
" Cars feel dated compared to rentals in UK and Switzerland. Car return not in terminal either, very inconvenient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SUSAN - 14 August 2024
" Everything went smoothly. Instructions to get back to return vehicle were clear. "
" Staff very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 12 August 2024
" Fine "
" We waited an hour in the queue at Sixt to pick up the car, only 2 of the 5 desks were staffed despite Sixt knowing in advance the volume of rentals by hour. Drop off at the end of the trip was fine. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ANNE - 11 August 2024
" Fantastic see above. "
" Staff at Dublin airport pick up were very friendly and professional. They went through everything in detail and answered questions. Drop off was equally easy and efficient along with the QR code satnav directions which helps you to negotiate the Dublin ring road and motorway. Staff awaiting were also pleasant and affable. A fantastic vehicle the VWPolo automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 09 August 2024
" Great over all "
" Great size car and everything ran smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AILEEN - 05 August 2024
" Alway use Autoeurope, good service "
" All round good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 August 2024
" Good experience in general and the car was in good clean condition. "
" Very long wait at Dublin Airport to pick up rental car but is expected during holiday time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 05 August 2024
" Easy to book with you although we thought we were using Car Hire I.e it turned out to be Eurocar. As above we were charged extra for excess cover even though we thought we had covered this when booking with Auto Europe which was more than we paid to hire the car! "
" I had paid an extra fee to cover excess $1500 euros but this was not noted on hirers documents. I was told I had to pay $120 euros to cover for 4 days hire which I thought excessive and was unexpected "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIERAN - 05 August 2024
" Price was good. Experience was seemless. "
" We were given a free upgrade to a significantly nicer car. when I returned with a half full tank, the staff suggested where I could refill to avoid the refill charge (ie helpful) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CAROLINE - 01 August 2024
" All went well "
" Car nice staff efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ORLA - 26 July 2024
" Please see above "
" I upgraded my car on arrival and Paul was very helpful. The car itself was not on great condition at all - tracking was off, the car was not very clean, the back of the car made noise when there were passengers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JAMES F - 26 July 2024
" As above "
" The staff were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 24 July 2024
" To continue from above are these companies going to wait for a serious issue which results in harm to a customer before they get their act together. I also had a car last booked through you but not Hertz or Thrifty where the Steering was causing difficulties in controlling the c@r "
" Although car was booked via you with Thrifty, the hire is through Hertz. The car had a faulty driver side indicator was faulty. Within 20 miles the TPMS. As it was very late I was unable to find a garage. I was unable to find the TPMS reset, after I got out of the car and visually inspected the car. The following day when i checked the tyre pressures the front drivers side was 27psi the front passenger side was at 34 psi. Note this is the second time i have an issue, when i booked Hertz through yourselves where i had a puncture and needed to change the tyre and discovered the wheel removal tool didnt fit the wheel nut so I was stranded on my way to the airport. I received an apology from Hertz but absolutely no recognition of the severity of the issue and despite asking to raise a compliant this was just ignored. This raises the question in my mind what are the maintenance schedules and checks conducted "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOHN - 24 July 2024
" VERY PROFFESIONAL AND COURTEOUS MANAGER CALLED SHANE "
" EUROCAR WERE OUTSTANDING AT DUBLIN , PARTICULARLY AS WE HAD A PROBLEM WITH THE FIRST CAR WE GOT BUT THIS WAS IMMEDIATELY REMEDIED BY THE MANAGER AT THE FRONT DESK AT THAT TIME CALLED SHANE ...... HE COULD NOT DO ENOUGH TO HELP ALTOGETHER A GOOD SERVICE AND EXPERIENCE ON WHAT WAS FOR THEM A VERY BUSY HOLIDAY TIME DAY .......THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 24 July 2024
" Fair "
" Car dirty inside, charged me for tolls which I already paid because toll barrier would not expect hired car ? "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by RICHARD - 23 July 2024
" Booking process with Auto Europe was easy. "
" Dublin Airport Hertz - service poor. Car wasn't ready - "it'll be 5 minutes". After 25 minutes, still not ready and more work to be done on it. I complained and was given another but older car - which smelt of stale cigarette smoke. Alot of emphasis on trying to sell me add-ons and not concentrating on the core service - which should be having my car ready for me that I had booked weeks earlier. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by COLETTE - 23 July 2024
" Because of the above comment and the additional costs. "
" I asked for a car pick up at the airport but when I arrived I had to go on a shuttle bus. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 19 July 2024
" Being asked to pay boarder costs as we wwere going into Northern Island was over the top and no reference when booking. Being asked if we wanted diesal as it was cheaper to run sounded like yet another money making tale. Then as my husband did not have his credit card but I did we incurred another massive charge. Wont be using again and will be telling many of my friends about our experience. "
" On arrival we were hit with multipull additional charges many of which felt very unfair and it was all about making more money out of the clients. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ROBERT - 17 July 2024
" As always great value for money "
" Pick up counter was incredibly busy but staff worked very hard to process us all quickly. No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PETER - 15 July 2024
" good website "
" overall good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAURICE - 14 July 2024
" As per the above the Autoeurope experience was very poor as the customer service representative failed to pass on my details and then my reservation was incorrectly entered into the system.. Not what I wanted when I arrived at 11pm after a 7 hour flight delay! "
" The Flizzr staff were very good. However, I had called autoeurope earlier in the day to say I woukd be delayed and was told they would pass this on to Flizzr. When I arrived at the Flizzr desk they were not aware of the reservation nor could they find my name as my surname had been mixed up with my first name. All in all it took 10-12mbts to find my reservation and given that I had arrived late the additional delay was very unwelcome! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARCOS - 12 July 2024
" Europcar gave me an upgrade at no additional costs, money of deposit was returned very qucickly "
" All good but payed insurance cover with Auto Europe and also had to pay insurance to Europcar. Wouldn't take the Auto Europe insurance next time as waste of money, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JANE - 11 July 2024
" Was very tired and stressed when picking up car and my pregnant daughter was not feeling well. Would of found it much more helpful if one of your team could have come and inspected the car instead of me trying to go round taking pictures and trying to match them up to the vague damage report. Other than that It would have been a very positive review with very friendly staff. "
" Car had scratch on that I didn't notice on collection and had not been noted properly on your system, so had very worrying 20 minutes on drop off until it was looked into and discovered it was already there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GABRIEL - 09 July 2024
" the "manager" at the car return was rude, he has no people skills and doesn't know how to handle any customers who may be frustrated, he was like a petulant child scoffing at me. can't remember his name but he was Romanian and has absolutely no customer service skills what so ever. "
" finding out where to get the bus to get to the car hire place was a bit difficult, had to ask 3 different t mini bus drivers before finding the correct bus. queue to collect the car was speedy. however we had an issue with the car and needed to contact someone at Europcar but for the whole day i could not get thru, I tried every different option to speak to someone but lots of the options u were told to send email others u would hang on for 20 mins then get cut off. I tried lots of other different numbers but never got to speak to anyone- this added stress to my trip and wasted nearly a full day on the phone. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 08 July 2024
" As previously stated above. Your after sales service leaves a lot to be desired. 0/10 "
" I was charged on returning from Ireland £7.35 I rang customer service and spoke with Sandra Amorin who stated she would open a file and try to ascertain why I was charged the extra amount . After 1 week I am still waiting for an explanation. Yes this may seem like a poultry amount but my point is they accessed my debit card account without my authority. And no explanation as to why. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - 07 July 2024
" Great car, value & service "
" Great car, value & service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATHLEEN - 04 July 2024
" The car which was designated to me was excellent and a dream to drive. Pick up staff very amenable and courteous. Staff at desk explained re car hire and drop off after. "
" The staff were very courteous pleasant and very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DESMOND - 27 June 2024
" Excellent and Efficient "
" Excellent all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GOBNAIT - 23 June 2024
" Completely conned into an upgrade which I assumed was complimentary - it wasn't! I was charged for the upgrade, plus an additional £7.53 after I returned the car. I presume this is for petrol despite the fact that I filled the tank at the airport station. "
" I have frequently used various car hire companies over many years. This was my first unsatisfactory experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 21 June 2024
" As above "
" The car was clearly not fit for hire as it broke down and I question if it had been properly checked before it was given to me and the AA mechanic said it was not safe to drive as 1 of the cylinders had blown and there were problems with the brakes. When a customer hires a car the expectation is that they are going to be safe and the car is fit for hire having been checked "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by TONY - 21 June 2024
" In all avery good experience "
" It took a long time to get the car at the airport there was only two people at the counter and a lot of people waiting "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 21 June 2024
" Overall a good experience with Auto Europe and I have already used you for a booking in September. I love the additional insurance you offer at a reasonable price for complete peace of mind. "
" The car was great but only a 9 because the car was dirty around the door and boot frames. Counter staff good, but lose a couple of points because they were a little slow and too keen to chat with hirers they were dealing with despite their being a queue. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by NIGEL - 20 June 2024
" Same as above "
" Change of policy on payment for M50 Toll not communicated and so I spent an hour speaking to staff at the M50 Toll who told me I could not play as the hire company had blocked the payment. I then tried ringing AutoEurope customer services but no response. When I dropped off the car I explained to be told the payment was now made by Auto Europe following a change of policy but there was an admin charge on top! This seems very sharp practice to me and very disappointing. In terms of condition of the car it had clearly been smoked in prior to us having it (we are both none smokers) and so we had a week of a car that smelled of stale smoke. In addition the car tyre sensor kept displaying and when I checked the tyres the Front were uneven and overinflated and the rear were both correct. I corrected the pressures but despite this the warning light would come on and off intermittently . This was reported when I dropped the car off. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by DARYL - 19 June 2024
" Quick and easy process, friendly staff. "
" Quick and easy process, friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULINE - 18 June 2024
" Please see above comments "
" It wasn't my favourite car hire I have to say. I found the man at the rental desk very indifferent. Not exactly rude but not friendly. He told me, not asked me, that he was taking an amount from my credit card to cover full insurance but I informed him that I had a separate policy. The deposit amount still hasn't been refunded to my card four days after returning the car. In the past this has been done straight away. I wasn't informed about the lane tracking on the car which I found very scary before I learnt what it was and thought that something was wrong with the car, resulting in a very slow anxious drive. The tax disc on the car was a month out of date. However the return was very easy and the gentleman I dealt with very polite. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TAYLOR - 13 June 2024
" Hi, First when i got to the car hire depot at the airport, they were too busy so after waiting 30 mins they asked me to head to the depot. When i got to the depot i got served and told i had to pay a further 90 euro insurance, despite already paying for the full insurance package on auto europe. I was at the depot for a further hour and 30 mins. In total it was over 2.5 hours from arriving at the airport until i got the car. "
" Hi, First when i got to the car hire depot at the airport, they were too busy so after waiting 30 mins they asked me to head to the depot. When i got to the depot i got served and told i had to pay a further 90 euro insurance, despite already paying for the full insurance package on auto europe. I was at the depot for a further hour and 30 mins. In total it was over 2.5 hours from arriving at the airport until i got the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTINA - 13 June 2024
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 12 June 2024
" The car not clean was a disappointment. "
" Car was not cleaned very well, interior and exterior. empty plastic bottles and paper waste still in the vehicle on pick up. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by HELEN - 11 June 2024
" possibly make it clearer that pick up not in terminal but in a short shuffle bus ride away "
" friendly and efficient service. no complications. no trying to up sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEAN-LUC - 11 June 2024
" The process to rent the car through Auto Europe was good and clear. It's just the car itself that was old, high mileage, and components worn out. "
" There was no matt on driver's side. More damage to the vehicle than the Thrifty report emailed over at the time of pick up. Wiper blades worn out. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PATRICK - 09 June 2024
" Highly recommend "
" The process was painless from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER DECLAN - 09 June 2024
" Any time I asked about car rental in Ireland alway recommend Auto Europe as a first stop "
" Easy to make booking. Picking up and returning very smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 08 June 2024
" Very good value. "
" The queue at the desk and then the depot was the longest I have ever experienced. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by DAWN - 06 June 2024
" Apart from the initial delay. Which probably could have been avoided if one more person had been on duty. I'm sure delays happen on a regular basis and in most cases it is not the fault of the person hiring the car "
" My plane was delayed so didn't get to collect my car on time after waiting 20 minutes the lovely gentleman asked me to return to terminal 0ne to get keys etc because he was finishing at 11pm very annoying. But the lovely Victor saved the day helpful friendly and polite. Dropping the car off was a breeze the lovely young man was waiting outside to check the car it was a very easy process. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 05 June 2024
" We didn't take the hire car as unable to pay via Apple Pay on our credit card despite no mention of this in the terms and conditions "
" We where not able to hire the car as counter staff at pick up insisted we pay £105 insurance above the car hire and we refused so didn't take the car "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DAVID - 03 June 2024
" easybooking system "
" staff polite ND helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ZILLAH - 01 June 2024
" Great services despite long queue on arrival . Swift car check in all staff very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 01 June 2024
" Hi everything was great very good and easy to deal with! I think I left a battery pack in the car could you please let me know and I can get it picked up! Many thanks "
" I have in the bottom! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 31 May 2024
" Great booking experience with AutoEurope and great live experience with Hertz. "
" Great arrival and drop off experience. Friendly staff. No delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 28 May 2024
" Don't always pick the cheapest car. "
" I would not recommend carhire or Europcar (same company) as it took over 2 hours to get to counter with the que and only 2 customer service reps there. Then they did not have the car I booked and tried to charge me for an upgrade which I refused. Then bus to pick up car and it was not ready so had to wait again. Overall took 3 hours from picking up luggage to getting car. When I returned the car they claim a chip on the windscreen was my fault, there were already 2 holes in the windscreen. This is still in dispute as when I picked up car it was wet, Have to admit I never noticed that damage. I know I can claim from my CD&TP on the car but that is not the principle. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LESLIE - 28 May 2024
" I thought the rental was expensive for a small car "
" Generally v satisfactory "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARY - 24 May 2024
" Always have very good cars to hire. Very pleasant and efficient. "
" Always have very good cars to hire. Very pleasant and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by UGO - 24 May 2024
" Easy pick up and return,top of the range clean and tidy thank you. "
" Very easy to pick up and return,and the vehicle are top of the range clean and tidy, thank you,see you in few months on my next trip to see my family. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIE - 22 May 2024
" Very efficient. Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 18 May 2024
" Excellent rental experience "
" It was an excellent vehicle for the rural roads in Wicklow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 18 May 2024
" Fantastic value and service - will use again. "
" Excellent service from Carhire (Europcar). Shuttle mini-bus waiting outside the terminal - no delay. 45 minute delay at the collection point while the car was prepared - the only service blip. Nearly new car in excellent condition, carefully cleaned. A few minutes wait while the rear wiper was replaced. Friendly, rapid service at drop off. Amazingly low price. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOANNE - 16 May 2024
" Unfortunately based on our experience with Europacar I would not book through your company again. "
" The company claimed we had damaged the car wheel trim which we know was impossible with the journey we took. We were charged 190 euro, they are thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARY - 16 May 2024
" Was surprised by the new set up. Slightly disappointed as added extra time to my journey "
" It took an hour to pick up my car. Had to queue in order to speak to someone despite prebooking my car. Then car had to be wash and was not easy to identify any marks on car. No list of damage was provided to me. So was worried I would not be able to prove not caused by me. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOHN - 14 May 2024
" Very pleased with the service all round "
" Excellent service and a great car very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNA MARIE - 11 May 2024
" Postive all round "
" Efficient, good value and excellent customer service on pickup and return from Dublin Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEAN - 10 May 2024
" The "
" The "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 06 May 2024
" Overall a very good car rental. "
" One of the better companies in an industry I detest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SIMON - 06 May 2024
" So easy and straightforward. "
" So easy and straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GLENYS - 06 May 2024
" As above "
" My only criticism was we did have to wait 20 minutes on arrival to take us to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 04 May 2024
" Log wait "
" Long wait in queue (1 hour) to collect car people queue jumping because no ticketing system for line "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 26 April 2024
" Do not use Carhire. All other car hire companies I have used, put a block on your credit card for the deposit. Carhire actually took the 1500 euros off my credit card and 5 days later I am still waiting for my 1500 euros to be put back onto my credit card. Car was returned with no damage and car return check in staff confirmed this. Not happy with this. "
" All other car hire companies I have used put a block on your credit card for the deposit. Carhire actually took the 1500 euros off my credit card and 5 days later I am still waiting for it to be put back onto my credit card. Not happy with this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARGARET CARMEL - 19 April 2024
" Very happy with all.Thank you "
" Always find hire car very good and staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LINDSAY - 17 April 2024
" Disappointing - everything else was great including the drop off experience - but the pick up was awful "
" The pick up was very lengthy - I have hired many cars and this was unbelievably slow. And the man behind the desk was very rude. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 17 April 2024
" Takes a bit of time with the bus transfer but otherwise it was a good experience "
" Car hire (operated by Europcar) was very efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by HELEN - 15 April 2024
" see above pls "
" Insurance policy ay pick up not clear. Very friendly staff but it was unclear as to whether i had insurance cover (o excess was my goal) from autoeurope or not and they were unable to comment as my contract not directly with Thrifty. As i had little time to check and noone was answering the autoeurope helpline fast enough, i decided to take out the thrifty/hertz insurance which was explained would be 113 euro. I understood there woudld be vat added but was then informed at drop off that there was a further 48 euro for tyre and glass cover so the overall amount to be paid was actually 190euro. After paying AUTOEUROPE £100 for the total rental including insurance ( which i realised after was included but accept that is my responsibility), the additional 190euro i felt was unfairly communicated and made the overall hire cost from £100 to a totale of £100+190€: almost triple. I think AE can do a better job possibly of communicating the insurance they offer and highlightin what the local car company will then try to add on/ offer. Thrifty should then be very clear as to what is ebing added on and have the customer sign this pre taking the car. communication overall was not clear and felt very much like AE v Thrifty : not working together. on multiple occasions i was advised to book directly next time as more cost efficient and easier. overall costly and not a great experience. the staff were very friendly and tried to help at drop off but at that stage all too late., The car was also not superbly clean ( mud inside doors and boot area etc) and had a bigger problem that showed the tyre traction system needed checking. After trying to get the air of the tyres looked at which didnt help, i continued to drive cautiously throught the hire and definitely experienced some traction issues when changing lanes on the motorway. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DAVID - 11 April 2024
" Terrible and wanting a full refund or else I will be raising a complaint for distress and financial loss. "
" Slow pick up procedure. Stealth €30 charge for picking up later than midnight due to delayed flight despite notifying them with my flight details in advance and the awareness of a storm delaying flights. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DONAL - 10 April 2024
" All good. "
" Only issue was lack of local route knowledge by desk staff ... and reraity of shuttle buses "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 09 April 2024
" Unclear that at Dublin I had to take a minibus to the hire places "
" Car was tired, 30 + damage items "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by ROBERT MATTHEW - 05 April 2024
" I was scammed by auto europe. This rental was sold as pick up and delivery in terminal. Hertz told me that they do not offer this to auto Europe. I chose this booking as I was traveling with 3 small children on my own. Auto europe mis-sold this booking. Auto-europe did not follow up when I complained "
" Hertz were great "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FATEMEH - 05 April 2024
" It was easy and straight forward "
" Staff are very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 02 April 2024
" Seamless booking at a decent price. Car was not "on airport" at Dublin airport and this should be made clear. I would not book another rental if it was not "on airport" as the shuttle bus is a real pain "
" All handled by Hertz. Shuttle bus to car rental area at Dublin airport a real pain. It said "on airport" on my rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PETER DECLAN - 30 March 2024
" Good value, good service "
" Very efficient check in and car collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 29 March 2024
" No pushy additional sales service - just collect the car and go. "
" Very efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 29 March 2024
" Everything went very smoothly "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 28 March 2024
" As above "
" I had booked an Opel Corsa 4 door, or similar. I was given a Fiat 500 2 door and told it was the same category. They are quite different and I was not happy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PETER - 22 March 2024
" Super service. Friendly staff "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 18 March 2024
" Can't remember why I stopped using Auto Europe but glad I found you again as my last two rentals went through perfectly. I will be using your services again in the very near future. "
" All aspects of the rental were fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNE - 16 March 2024
" Nothing to add "
" It was frustrating waiting at the Hertz desk only to be told that we had to go to elsewhere - we wasted about 15 mins "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by AILEEN - 15 March 2024
" Efficient, easy, good value, no problems "
" Efficient,no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ALLAN - 14 March 2024
" Absolute nightmare from start to finish "
" Our flight was late and no car at airport. The europcar rep at desk said our car was gone as we should have been there at 10-20pm. Our flight, if on time, would have got us to desk about 11.30. we spoke to airport rep day before about arrival time and was told ,no problem just call if you're late arriving. Desk clerk tried to fob us off with different car at more than twice original price, we declined, and spent night in airport with no seating or source of food. At 5.30 next morning we went to second desk and sorted out car, this rep was trying to sell insurance by putting frighteners that the 1500 euro holding deposit will be taken in full for even minor damage. A horrible experience and would never use them again. I think we are due proper compensation, not just the days rental "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MARGARET - 10 March 2024
" As above "
" The car was rented out when the tyres needed air. Warning sign came at the start of my journey and stayed up the whole time I had the car. Not inpressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TRACY - 10 March 2024
" The care had so many faults listed and they said because I dint take their insurance but the brokers, it was a bad idea. It made the whole experience stressful and I wouldn't use them again "
" I don't like the way when you get there they tell you the insurance you have taken is useless, it makes me not confident to go to a broker again "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by MARK - 05 March 2024
" No recipt received after drop off. "
" No recipt received after drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NOELLE - 04 March 2024
" A smooth and efficient service "
" Efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NANCY - 03 March 2024
" Need to state that car pick up is not in the terminal "
" I choose autoeurope as it said that you were in the terminal but I had to get a bus to pick up and drop off. Also had to wait a long time for the pick up bud at the airport "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by HENRY - 28 February 2024
" As above - long while for deposit return which effectively annuls its use until it's returned. "
" All good. However, less happy regarding the delays in returning the (understandably heavy) deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GEOFF - 26 February 2024
" As above "
" We waited over half an hour for the shuttle bus to go and collect the car. Coupled with the fact that the hire desk is in T2 and our flight arrives in T1, it was well over an hour after we entered the terminal that we were actually in the car. It wasn't busy, so I don't think this is acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MILES - 26 February 2024
" No Issues so very Happy "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GAMALELDEEN - 23 February 2024
" Brilliant "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 23 February 2024
" Great, reliable, helpful, used many times and will do so again "
" No issues, good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MELISSA - 22 February 2024
" The service was great from staff at the counter. Car was in great condition. Chip in windscreen to the left/ centre not in drivers vision but apart from that was immaculate. Once started the car all worked fine & no issues. Easy to refuel "
" Wasn't clearly sign posted in the airport which car rental place I needed to get in line & I wasn't aware that I'd need a bus service to collect the car. This wasn't an issue but did add time on that I wasn't expecting and lucky didn't impact the day apart from the end where I was cut a hour short as I had to factor in the return of the car & any paper work that might need completing as well as the wait for the shuttle service. Around 8 people was already waiting but luckily we managed to get in the shuttle together and didn't have to wait for the next one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KIERAN - 21 February 2024
" Informed because I had booked through auto europe then I had to get the shuttle bus and unable to collect/drop the car at the terminal. "
" Long queue at europcar desk 40 mins(Dublin). Only one staff member of the desk another member was on a personal call behind the screen. This member then proceeded to leave the desk to continue her call. Came back 15 mins later with no apology for the delay. Then had to wait a further 15 mins for shuttle bus to collect car. Found unreported damage on the car told to take a photo and send on email. Very poor service. Return was better with staff member professional. Only scored 8 as had to get a further shuttle bus back to terminal. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by FIONA - 19 February 2024
" Overall very very good. Lovely clean car which was in excellent condition "
" Extremely effective collection of the car at Dublin and the same at drop off. Definitely will be back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 17 February 2024
" Just want it sorted for twice booked booking "
" Still waiting for refund for twice charged booking "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 17 February 2024
" . "
" Staff were very unfriendly. Looking for ways to charge me more money all the time. Made veiled threats about excesses. Car had seen much better days. In bad condition for a rental car. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by WEBB - 15 February 2024
" I can't fault the guys . They were amazing and so helpful "
" The guys in the office were amazing and helped me change cars to a smaller more easier to manage car after I panicked when I saw the size of the car I had rented by mistake "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 15 February 2024
" Made hiring a car at Dublin Airport very simple "
" Great Value for Money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VALERIE - 14 February 2024
" Great service for great price. "
" Staff were helpful and friendly. I lost my purse and they were supportive in logging it and retrieving it when someone handed it in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 11 February 2024
" quick and effecient and lady who checked us in upgraded the car to a SVU easier for my 2 disabled parents to get into. She was lovely and very caring on check in and also ensured we could drop off close to the airport entrance as we had 2 wheelchairs. "
" Excellent start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEVEN - 10 February 2024
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ERIC - 04 February 2024
" L "
" Excellent value and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by VINCENT PATRICK - 02 February 2024
" As expected "
" At pick up and drop off I was attended to by Martha. On both occasions this person was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ELIZABETH - 01 February 2024
" GOOD OVERALL EXPERIENCE IN PICKING UP AND DROPPING OFF THE CAR "
" GOOD AND EFFICIENT SERVICE "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 31 January 2024
" As Above "
" Only issue was that I was not directed to the Sixt desk to register for pickup. I had to phone them when I couldn't find their desk. However the staff were most helpful when I found them. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by CRAIG - 29 January 2024
" As above. Will never use this company again. "
" Terrible experience. Long wait to collect car followed by the car breaking down. The car was not fit for hire low tyre pressure warning, Clutch damage which eventually lead to the car breaking down. Hire company not interested in recovering me and my colleague. Car collected and we had to make our own way back to Dublin Airport. Shambles "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by BRIDGET - 28 January 2024
" Would be good to be clear that you have to get a bus from the airport to the cars "
" Would be good to know you need a credit card for the deposit ahead of time as I hadn't brought mine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by EIMEAR - 25 January 2024
" Paid for extra insurance only to be told this was not valid with thrifty so had to pay another 28 euro at pick up point. Also booked collection in the terminal to save time as we were attending a funeral two hours away. This turned out not to be the case and had to get a shuttle bus to the collection point thus wasting valuable time. Will not be using yours or any other third party booking companies in future. "
" the staff were very helpful and the car was fine. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 25 January 2024
" Effortless rental "
" Very helpful counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 18 January 2024
" Efficient & polite staff. "
" Why is the extra insurance more than the car hire? We were not informed that to have a child car seat would cost extra. Surely safety for children should not be charged for! We did not notice till we recieved the bill "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 18 January 2024
" Excellent price and excellent customer service "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILLIAN - 18 January 2024
" Easy collection and drop off "
" Staff very pleasant and effecient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 18 January 2024
" I have been using Auto Europe for over 15 years and never had any issues. They always provide the best prices. I would highly recommend "
" Friendly and helpful staff, excellent customer service experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 17 January 2024
" as above - thanks Yazan! "
" Yazan was very helpful at the desk and really helped when we didn't have a standard method for leaving a deposit which made us very relieved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 11 January 2024
" Quick and easy. "
" Staff were helpful and quick, but I really don't understand their approach to fuel deposits. Sometimes they charge it, sometimes they don't. It makes no sense. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by LOUISE - 02 January 2024
" No problem with auto Europe. I would use auto Europe again. "
" This is the 2nd time I have been down graded on my car hire by thirty. If I wanted a basic car I would order it..so hence the low grades. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATHERINE - 29 December 2023
" Booking with Auto Europe was easy as usual "
" I received a car with a slow leak in the rear left tyre that meant I was dealing with warning lights and air pumps over Christmas while driving solo at 6 months pregnant. I feel Sixt should have kept this car out of service for further repairs instead of handing it to me. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ANNE - 23 December 2023
" There was no lights to check any existing car damage and I got charged for damage that did not occur in my possession!! The staff member in Dublin T1 terminal Ivan was very helpful but not the staff in the car hire area on the periphery of the airport. "
" There was no lights to check any existing car damage and I got charged for damage that did not occur in my possession!! The staff member in Dublin T1 terminal Ivan was very helpful but not the staff in the car hire area on the periphery of the airport. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by REBECCA - 21 December 2023
" Not being able to make contact with the actual car provider meant using auto car was useless to me. Would not do again. "
" Wasn't able to collect the car. Called carhire and they tried to get in contact with Europecar but failed. I tried to call the airport desk and customer service, left numerous messages to say the flight was delayed. Arrived 3 minutes after closing and they had closed. Hired from Hertz instead and they informed me that Europecar had been closed for a while! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JULIAN - 15 December 2023
" So disappointed with auto europe, who I have used for years. Flight diverted from Dublin to Belfast so impossible to collect car on time, the evil customer service lady at Auto Europe not willing to help, told me it was my fault that I did not pick the car up on time, this despite being airborne at the time. When I telephoned from Belfast saying that we could be delayed until the following morning all she could do was to quote booking terms at me, her only solution was for me to book another car and pay again. Auto europe, why do you employ people in customer service when they are not interested in serving the customer? Her attitude has undone years of great service from you. You should look up who took my call on Sunday night 10th December and either fire her or send her for some training. "
" Thrifty came through when the flight was diverted, auto europe failed dismally. Very positive check in experience and the return was similar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EILEEN - 14 December 2023
" Quick friendly service "
" Great little car apart from having to call the AA out ( only waited 25 minutes ) which was very good , as the petrol cap was broken ! Maybe this is something that should be checked before the car is hired out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BRIAN - 11 December 2023
" The computer system went down whilst we were trying to get our car, which isn't the fault of the counter staff - but did make us late for our meeting. And then Clodagh also tried to make out that we were getting the SUV as compensation for having to wait so long to get the car. She was really lovely and I'm sure she is told to do this by her manager but I was hiring the car for business on a budget, not leisure and perhaps she should have picked up on this after we politely declined the upsell the first time. "
" I found the upsell from the Clodagh at Europcar a little on the heavy side - she wanted me to purchase further insurance when I had already bought full protection and upgrade to an SUV for an extra €20 a day which is double what I had already paid for a Ford Focus. Then after I had declined, she had to give me the SUV anyway as they had no Focus automatics in stock. I'd have preferred for her to confirm the Focus was available at the very least before trying to upsell me to something else. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 08 December 2023
" All went smoothly except deposit refund "
" Europ car need to be quicker at refunding deposit back onto credit card still waiting 4 days after returning vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 07 December 2023
" As above. A horrible experience. "
" What a terrible experience! I took out full insurance cover when I booked through your website. However, when I got to the handler's (Europcar) desk, I was told that I only had third party cover -- or at least only third party cover from them. They said that if anything happened to the car, they would charge me up to £1500 and I would then need to claim it back from you. They said it would take ages. So, under the circumstances, and they pressure they put me under, I ended up taking out cover all over again -- to value of around a further £75 (for three days). In my view, this is a disgraceful practice -- a real con job. The person I dealt with told me that she hears this complaint all the time. And yet this manipulative practice continues. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 05 December 2023
" Easy to navigate the website and make the reservation . "
" Good all round service from the car hire company . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 05 December 2023
" Very pleasant staff,good car would have no problem recommending Auto Europe. Always happy to be in Ireland "
" Short hold up in being allocated a car but after that very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARTIN - 04 December 2023
" Ok "
" Good experience but large scratches on vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CHARANJIT - 03 December 2023
" I would like a full refund Look forward to your response "
" The car should have been picked up and dropped off at the terminal but instead I had to take a shuttle of off site parking. The counter person wasn't helpful and more interested in other things "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ANDREW - 02 December 2023
" Very good price , cheap basic car but had no issues "
" All good cheap car did the job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 02 December 2023
" . "
" Smooth experience from start to finish. Excellent customer service and clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAMELA - 01 December 2023
" Worked as it should. No issues "
" Pleasant helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by REBEKAH - 30 November 2023
" All went smoothly. I had all the information I needed and counter staff also explained very well and made sure I understood. "
" Very efficient. Questions I had beforehand were answered promptly. Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 30 November 2023
" Auto Europe offered great price and ease of rental "
" Selected Thrify as it's showed as 'desk in terminal' although there is a desk, you still have to take an off site shuttle. Not as convenient as expected. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 29 November 2023
" Good Price Good Service "
" Good speedy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JUSTIN - 26 November 2023
" When I arrived to the counter in Dublin airport the staff member informed me that I needed to upgrade to full insurance and that because I hired the car through an outside provider I wasn't covered. As I flew in to attend a 2pm wedding I purposely hired a car from the terminal to which I was informed it was at the base and would need to take the shuttle bus adding so much time to our journey and putting us under pressure to arrive in time for the wedding. The staff said that the outside provider should not have allowed us to book a terminal pick up. When dropping off the car on return in perfect condition and with a full tank of petrol the staff member said that there were two areas of damage and that we would need to pay for this. I said that I took a video on my phone when I picked the car up and she changed her tune straight away, I proceeded to show her the damage on the video which they had not marked. She didn't even apologise and said okay you're free to go. Very much leads you to believe it was left unmarked on the rental agreement in the first place. Dishonesty at its finest. In essence the service we booked through yourselves did but materialise though the hire company. Very poor from a supposedly reputable company. "
" When I arrived to the counter in Dublin airport the staff member informed me that I needed to upgrade to full insurance and that because I hired the car through an outside provider I wasn't covered. As I flew in to attend a 2pm wedding I purposely hired a car from the terminal to which I was informed it was at the base and would need to take the shuttle bus adding so much time to our journey and putting us under pressure to arrive in time for the wedding. The staff said that the outside provider should not have allowed us to book a terminal pick up. When dropping off the car on return in perfect condition and with a full tank of petrol the staff member said that there were two areas of damage and that we would need to pay for this. I said that I took a video on my phone when I picked the car up and she changed her tune straight away, I proceeded to show her the damage on the video which they had not marked. She didn't even apologise and said okay you're free to go. Very much leads you to believe it was left unmarked on the rental agreement in the first place. Dishonesty at its finest. In essence the service we booked through yourselves did but materialise though the hire company. Very poor from a supposedly reputable company. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PETER DECLAN - 25 November 2023
" As above in 3 "
" Great value and excellent customer service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 23 November 2023
" speedy booking and good price but your hire partner has let you down "
" On arrival at the desk in the airport I told to go to the pick up point out side and the shuttle driver would be with me shortly it was almost 40 mins before they turned up and we had seen the other car hire companies shuttles a number of time. this impact on my planned business meeting as the flight had already been delayed by almost an hour. I was stood with 3 other families that had also been waiting the same time as I had! on arrival art the collection depot was give the detail of the car, its location and the key but was told it had previous damage on it which did let the down the overall experience. on my return the car was checked swiftly but then had to wait for a shuttle bus back to the terminal which was about 25-30 mins fortunately I had left plenty of time before my flight "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MICHAEL - 23 November 2023
" Ace "
" Ace "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 23 November 2023
" Good experience "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ASHLEY - 22 November 2023
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 21 November 2023
" I like AutoEurope because it has consistently allowed me to find really good prices and provides top-up insurance to cover the hire company excess. "
" Pickup was fine although there was a fairly long wait because they simply didn't have enough staff. Once I got to the front of the queue the process itself was really quick. I was glad not to have been 20 minutes later arriving because the queue was so much longer by then. Drop-off was really bad. I had been given instructions on where to drop the car off but when I arrived the Hertz/Speedy drop-off location was closed. There was no information on the card I'd been given on what to do. I tried phoning Hertz using the only phone number I'd been given and there was no answer. I eventually found out from someone at one of the other car rental companies that there was an alternative drop-off at terminal 2 which I eventually found despite there being no signs to it. It was only around 7pm. It would have been helpful if the counter staff had warned me when I picked the car up - my booking showed I was returning it that evening. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NOELLE - 21 November 2023
" The counter staff were very efficient, clear with instructions and pleasant. Excellent customer experience. "
" The windscreen wash container was empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ALICE - 19 November 2023
" Very friendly staff on counter and very good quality car / hire price. "
" Good quality car and very good hire price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERRARD - 19 November 2023
" When I got to my car it was dark, but I took a full video of the outside as suggested. I noticed it was pretty dirty but not a big issue until I got an email through with pictures purporting to be the car, except in the pictures it was in a garage, very clean, and highlighting just two dinks, which I confirmed when I took the video. However, I also saw and videoed other scuff-marks, but assume Thrifty didnt think them significant. Anyway I resolved to upload the video when I got somewhere with wifi. But then when I tried to upload it the website wouldnt accept it. So I tried sending an email to customer services but havent had a reply. Small matter. It doesnt feel like a big thing to moan about when all other aspects of the rental went so well. The return was impeccable. The receiving staff member was ready to receive me and within thirty seconds I was on my way in the shuttle. This was such a boon because collisions in Galway and on the N6 had made me late and I worried - uneccessarily as it turned out - that I would be late for my flight. Overall, Auto-Europe and Thrifty was a great combo for me and will be first choice next time. "
" The first encounter was interesting. I noticed a gruff staff member dealing with a previous customer, but I got lucky I guess as my service person was absolutely brilliant. She was polite and helpful, efficient and gave great advice on where to eat locally. I was a bit mystified about the N6 toll which I left feeling she said it would be handled by Thrifty/Hertz, but I got a bill through for it on my return home. Not a big issue but perhaps more explicit instructions needed for full satisfaction. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CHRISTIMA - 19 November 2023
" Europcar offer absolutely no support or service when things go wrong for the customer. "
" Had a puncture in one tyre, on the return to the airport at 6am. The AA number on the rental agreement was INVALID. So that was a scam. Had to abandon the car. Europcar charged for the replacement of TWO tyres, a full tank of petrol even though I had filled the tank, and four days extra rental plus compensation. Europcar has no contract with the AA so there was no chance of getting help outside of office hours. They use only a local garage. No one picked up the phone at the Europcar unit at the airport. In fact when I arrived by taxi and explained the situation, no one seemed to know how to handle the situation. I ended up going through airport security with the car keys. You would think they would have asked for the back! While boarding the plain I received a nasty phonecall from from an employee called Debbie telling me what they were going to charge me for. As if the whole experience wasn't bad enough. Following this experience I would never use Europcar again "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TREVOR - 16 November 2023
" I guess the bad car collection experience was not the fault of Auto Europe although the directions on the voucher to the collection point at the airport were inaccurate. "
" Collection of the car was a bit of a shambles. Firstly a mistake was made in the taking of the deposit and it had to be refunded. The car allocated to me was not ready and I had to wait while it was prepared. When I finally got the car a dashboard sign flashed that it needed Adblue which I reported to the staff. I was then allocated another car which was fine. The second car I was allocated was excellent and the return process ran smoothly, Financially it was good value but the initial collection process was very messy. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PETER - 10 November 2023
" Pick up and drop off was very easy "
" They are the best car hire company about "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KATHERINE - 08 November 2023
" It was a little confusing as to wether I had the full insurance "
" Hertz/ thrifty are still holding over £2000 on my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 08 November 2023
" Always good service "
" Carhitrr is part of Autoeurope, a company I do not wish to do business with due to previous poor experience. The team in Dublin were helpful and efficient. However, my experience in Carcasson , France was awful and I am still trying to resolve an insurance claim. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JULIAN - 06 November 2023
" Normally hire with autoeurope given the competitive prices "
" Booked a car which was clearly shown to be at Dublin Airport. Arrived at the car hire desks in Arrivals, queued and then was told that we would have to make our way to a bus stop and take a shuttle bus, with a possible wait of 20 minutes. Staff unsupportive. When we arrived at the off airport site then had to wait to be served, by a lady who was having a bad day. After finding more damage on the car than was shown had to queue again. Poor experience collecting the car. Car was acceptable and return process was efficiently run. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TOBY - 05 November 2023
" Pick up and drop off unacceptable "
" Waited 25 minutes for a bus that never came, avis driver kindly dropped me a thrifty. On way back same long wait and eventually a very upset bus driver "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOANNE - 31 October 2023
" good overall. nice comfortable car. "
" good overall. i am still waiting for my final bill and needed to request this myself. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by HENRY - 30 October 2023
" Fast and friendly and an enjoyable experience. "
" Fast and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AIDAN - 29 October 2023
" Will continue to use Auto Europe - good value and beats the local taxes. "
" Car was not as specified, had a considerable amount of existing damage which needed careful checking etc. Normally use Thrifty - will probably select them in future. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOANNA - 28 October 2023
" Very happy with the car and the customer service "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 25 October 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 23 October 2023
" Would have no problem using Carhire again. "
" The whole experience, from pick up to drop off was hassle free. The lady at the pick up desk was particularly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 21 October 2023
" Autoeurope is my go to car rental agent everytime. i find the booking process easy and transparent. The prices are usually the best I can find and I like the fact I can cancel up to 48 hours ahead of collection without penalty. When i have had to use the client service team i have found them professional and helpful. "
" Service and standard of car was at the level I expect. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by GERALDINE - 12 October 2023
" Easy to book and quicker this time for pick up and drop off. "
" quicker this time for pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 12 October 2023
" . "
" Car was not in the best condition "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by CATHARINA - 11 October 2023
" all good "
" I had booked it because it was airport pick up, but then I had to go off side to get the car and the paper work, meaning collecting my friend from terminal 1 became difficult "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by RUSSELL - 10 October 2023
" See above comments. The people who handle your coverages are near impossible to work with! "
" Thrifty could not give us a final bill at return. They were to busy with just one person working returns. He noticed that we had a new tire installed as we had a flat . This was approved by thrifty. He did say it was not the same brand and they would email us a receipt. We had to catch a fight. It was my mistake to not take a picture of tire. They then sent us a bogus picture of a car like ours with major fender and wheel damage . I had coverage except for with the tire and wheel. I was in a different country and could not fight this. A total scam! The coverage with auto europe took months to get resolved . They kept asking for the same paper work or additional info not originally asked for! They thought Id give up but did not . I would not recommend thrifty Dublin airport or Auto Europe! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARIAN - 10 October 2023
" They have not replied to messages regarding the coat I left in the car. "
" I accidentally left my coat in the car. Contacted Hertz by phone and email but they have not replied. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 05 October 2023
" Never an issue with Autoeurope but not a great Thrify experience this time. "
" Poor pick up experience & then provided with a smaller class of vehicle than what I booked. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PADRAIG - 04 October 2023
" V "
" Good slight mixup with the car but was sorted quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JACK - 04 October 2023
" Very inconvenient for the damage incurred, the car should have been checked properly before we collected "
" Easy pick up but the vehicle rear windscreen shattered out of the blue whilst the boot was open "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by SHAUN - 03 October 2023
" Be sure to check the car over before driving away, take pictures "
" Fuel not full at pick up, large dent on rear left door, only told that their was three small marks on tail gate "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JASON - 03 October 2023
" Service is good "
" After an hour queuing (mostly because of all the upselling) to speak to someone and then another wait for a transfer to the car (while other car company buses to the same place came and left empty), and another wait to see someone about collecting the keys, the car wasn't ready and I had to wait AGAIN. €1600 deposit for a car that was full of dents and scratches is ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by GILLIAN - 01 October 2023
" Easy to collect and drop off car "
" Staff were friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SHEILAGH - 27 September 2023
" I paid extra for collection in terminal but this service not available to Thrifty customers. - you have to take a shuttle offsite. Thrifty have told AutoEurope about this repeatedly but AE keep selling it so customers are being hoodwinked. "
" Thrifty were very professional and issued/returned the vehicle promptly. Tolls were charged at actual price without adding an administrative fee that other car hire companies apply. A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIMOTHY - 27 September 2023
" Waiting to see if autoeurope can resolve situation with europcar "
" Europcar via Autoeurope in Dublin was bad and very poor as previous month had booked direct with Europcar and all went well. On the recent booking, Europcar gave us the wrong set of keys and took 30 mins to sort that whilst they found us a car!), then the car had small damages not recorded which we photographed beforee leaving Europcar depot for our holiday. Car use was fine and was told on return it was fine and we would receive an email within 24 h but have received no email from Europcar and now 10 day after returning car the deposit has still not been returned. So a bad experience and still not resolved! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ANTHONY - 26 September 2023
" Can compare prices and always get a good deal. I like the fact I can cancel up to 48 hours prior to pick up without penalty "
" Average experience. Condition of car not great "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by GREG - 24 September 2023
" Easy & cheap to use, issues at airport were Thrifty's fault, not yours. "
" Car had loads of bumps & scrapes on it. Clutch was badly worn and very high, not easy to drive at all. Car wasn't fully fuelled when I collected it, resulted in excess charges when unreturned it. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by ROGER - 24 September 2023
" Very happy with everthing from booking through auto Europe and collecting and returning the car through Alamo "
" Super efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 22 September 2023
" No prob with Auto Europe "
" The car was very dirty on the outside and glasses - front and back. I had to clean glass once arrived home at 1 am - greasy and sticky. I was not expecting this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by MARGARET CARMEL - 19 September 2023
" Excellent "
" All staff very helpful and pleasant.Car was great.No problems at all.Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by OONAGH - 19 September 2023
" Good, generally "
" Fine, but it wasnot clear when I took the car that there was already some minor damage. I then noticed it after a few days and was worried it was done in a car park when I parked. It turned out that the damage was already noted and shown on a form which I hadn't seen when I picked-up the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 19 September 2023
" ok "
" I was asked to pay €30 to cross the Irish border, but was subsequently charged €56. They will not discuss. As a long time user of Hertz/Thrifty I am appalled at this overcharge and lack of customer service. Please warn future customers of this rip-off "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by TIM - 17 September 2023
" Reasonable enough "
" They tried to claim we had damaged the car, but luckily we had a visitor showing it was pre existing damage. We'd pointed this out that this was missing from the damage report to a manager when we collected the car, but they said it was too small to matter. Nonetheless if we hadn't videoed this we'd have been charged £1500 for a tiny mark we didn't make "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by SAMUEL - 14 September 2023
" Hidden charges ended up costing lots more than the price advertised. I wouldnt mind paying a bit more as long as we had full knowledge of each cost. "
" Disappointed with the hidden charges that come to light whilst on the desk waiting for the car in the country, leaving with very little ability to question the extra charges. Understandably some of the charges can be expected however would have like to know these in full before booking. Additionally the deposit they have still got reservation on my credit card meaning if you have a smaller credit limit or need the money for something else you have to wait longer than expected. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 13 September 2023
" Straight forward and in-depth instructions via E mail "
" Everything went great from pick up to drop off.No problem with deposit return either. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROL - 11 September 2023
" No "
" A complete rip off. Nearly £400 for 5 days hire. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARIE THERESE - 05 September 2023
" . "
" Car broke down due to faulty clutch on day 2. Had to accompany AA to Shannon to get replacement car, using up a day of my holidays and inconveniencing friends and relatives. We did successfully request an additional day's rental but the inconvenience was significant for us. Staff were great at Dublin and Shannon. Car voucher said return to Dublin airport Terminal 2 - when checked, drop off was at different location and if we had complied with voucher, there would have been an additional €35. This should not be allowed! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PATRICK - 01 September 2023
" See comments above "
" What I was not happy about was I was charged twice for the full insurance ? When I booked the car on line I took out the full insurance . Then when I picked the car up at airport I was charged again . When I challenged this I was told that they had nothing to do with the booking agents "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 31 August 2023
" Easy booking with comparison between firms easy to see. "
" It was impossible to get through to anyone on the phone out of hours. I tried calling to extend the rental when our flight was cancelled but could not get through. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 30 August 2023
" Pick-up was slow and frustrating. Drop-off much easier. "
" Pick-up was slow and frustrating. Drop-off much easier. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 29 August 2023
" Good clear and concise interaction with you. "
" I took out independent access insurance and they then told me I had to cover €2500 excess cover. As I did not have this amount available on my credit card they forced me to take access insurance at €28 per day so an extra €276 cost. I knew about the credit card requirement but not €2500. They then have a notcie on the boot cover with if you remove it a minimum of €500. Complete crooks. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DARRYL - 26 August 2023
" Easy booking process easy, and easy to amend at later date "
" Friendly, efficient. Nice car - gave me an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 25 August 2023
" I was advised that if we didn't take the full insurance costing me a further 96€ and had an accident then we would have problems claiming from Auto Europe any upfront costs (paid by myself). The car was not in the airport as stated it was off site at Eurocars returns location. The car fuel gauge showed just on the full mark and had a range of 760 kilometres, I filled it up close to the airport and the range was 820 kilometres, so I paid for 60 kilometres of fuel I didn't use. So overall it's cost me an additional approximately cost of 120€ "
" I was advised that if we didn't take the full insurance costing me a further 96€ and had an accident then we would have problems claiming from Auto Europe any upfront costs (paid by myself). The car was not in the airport as stated it was off site at Eurocars returns location. The car fuel gauge showed just on the full mark and had a range of 760 kilometres, I filled it up close to the airport and the range was 820 kilometres, so I paid for 60 kilometres of fuel I didn't use. So overall it's cost me an additional approximately cost of 120€ "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 23 August 2023
" Good "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 23 August 2023
" Good car at a good price. "
" Good car at a good price. Staff friendly and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOHN - 15 August 2023
" Wold expect a total REFUND. "
" Total lack of clear information regarding the need for a letter from a Doctor for over 75 year old Drive. As in the UK if you are not fit to drive then you are uninsured. I was unable to have the car I ordered. There for i we where left stranded a Dublin airport. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PAUL - 08 August 2023
" No-one bothered to help me, or even offer an apology after this experience. "
" The door nearly fell off the vehicle after 5 days. a hinge fell off the door. I had to take it to a local mechanic, the customer service wasn't great, no-one followed up, wasted a day of my holiday getting it fixed. Turns out it had happened before, mechanic said the area was greased so someone had fixed it badly before, rented me an unsafe car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DAVID - 30 July 2023
" See above re personal data. "
" Huge queue at Dublin Terminal 1 for pick up. We walked to Terminal 2 to avoid losing a day of holiday! The car had damage from previous hires. I guess this is always a risk when hiring from a second brand. Why does the hire paperwork take so long? Is there a way that personal data held by you could be passed to the rental company and prefilled? It would save a lot of time. I remember when I was a regular customer of Avis and just had to show my card and they handed over the keys. Job done! Brilliant! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ERTAN - 26 July 2023
" It was a great experience and all was smooth. I'm very happy with the service provided. "
" Very good and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHMOND - 21 July 2023
" See 3 "
" Excellent value but didn't like the pressurized add-on sales to take out extra insurance at 400€ and then quickly dropped to 300€! Extortionate! And why is it more to go to NI? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by RAYMOND - 17 July 2023
" Car was good, price was reasonable, pick up frustrating, drop off was okay. "
" Pick up was slow and in the end they changed the car. No obvious reason for the delay. I booked "on airport", the pick up was in fact some distance from the airport. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MYLES - 15 July 2023
" N/a "
" Car was not in airport at pick up. Had to wait 15 mins for shuttle to bring me collection area "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 14 July 2023
" As above. "
" The young lady at the desk in Dublin airport was very professional and pleasant. Apart from her the experience was average. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GILLIAN - 08 July 2023
" I have used Auto Europe for many years and have recommended you to lots of people "
" Emma at Hire Desk was particularly helpful, knowledgeable and very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 06 July 2023
" All kust fine thanks "
" Took time to collect car, waited around 30 mins "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAULA - 01 July 2023
" All good "
" It was actually all handled at the Hertz desk. In the past I've had the less good cars on the lot because I went through an agent but this was actually a better car than I expected! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PETER - 27 June 2023
" Very quick and easy. "
" The car we received was pretty basic and we could not alter the seat height. Hertz then upgraded us but everything took time and after a flight delay it was rather annoying. On the return we had to drop off our passengers as they needed special assistance and then found it hard to get to the return vehicle area as it was not so well signposted. Not Hertz fault. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by NEZAR - 26 June 2023
" I had a lovely experience. Auto Europe made the hiring process a lot easier and fun than before. "
" - The hiring process was very smooth - counter staff were very friendly - car was in a very good condition "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 17 June 2023
" Evetything was ok. "
" Evetything was ok. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JONATHAN - 06 June 2023
" Hired a car in Italy last year, alot easier than in Ireland and able to use debit card for deposit. "
" Although I had taken full protection, deposit would be £3050!! Spoke to Hertz about this as do not have that limit on card and told card hold would be €200. Got to airport and was told it would be a £3050 deposit unless I bought their insurance which would lower it to the €200!! Had to purchase additional insurance or would not have gotten car. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEVEN - 23 May 2023
" A good experience overall. "
" A good experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAMIAN - 23 May 2023
" Good service and overall experience "
" Good service. Offered upgrade at desk. Very friendly and chatty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALISTAIR - 20 May 2023
" Same comments as for Alamo. "
" Car was fine but quite expensive (but cheaper than some). Additional waiver insurance was pricey and I was disappointed that brwakdown cover was not included in the standard price. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by UEN YUNG - 15 May 2023
" Stated above and I'd very much like to have a customer representative to get in touch with me on this to explain all charges. I was also charged 3.20eurps by hertz randomly on my card last Sunday. "
" I was first charged for insurance as I only have my debit card which is understandable to take the 32 euros per day as insurance for the car but then when I returned it was 120 euros and I was not prewarned about this. When I picked up the car not everything was mentioned as well, since I was paying for the insurance at the desk, but then I was charged 260 euros in total. And I had to ask why and was then told that I had to prepaid for fuel after the transaction was done and when I questioned it. It was not a good communication and experience could be much better than that. I still haven't received my fuel refund yet. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JAMES - 14 May 2023
" Excellent service from Hertz desk but drop off office forgot the invoice "
" I didn't receive a completion of hire invoice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PATRICK - 10 May 2023
" never had a problem with Auto Europe. good choice of cars and easy to use website. "
" The car was better than expected (upgraded to a hybrid medium size vehicle) picking up the keys was very lengthy due to only one member of staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 08 May 2023
" See above "
" The interior of car had not been properly cleaned and there was a very mad manure smell in car because of this "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JEROEN - 23 April 2023
" Would have been nice if additional charges such as cross border fee for Northern Ireland could be included with the booking in advance "
" Thrifty did not accept using a Revolut card as payment method for charges and insisted taking out the additional CDW reduction to zero as they weren't able to process a reservation for the €2500 deposit on my credit card "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by KENNETH RAYMOND - 21 April 2023
" All very good - only minor negative a short wait for the bus to/from car rental pick-up area "
" Quick efficient checkout & car return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TERRY - 15 April 2023
" Easy booking process "
" Staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WAYNE - 13 April 2023
" We selected flizzr over other providers as the car was advertised as in terminal. When we got to the desk we were told we had to wait for a shuttle bus. This was inconvenient and time consuming. When we arrived to collect our car the staff couldn't find the keys. We were told it wasn't ready yet, even though we were now 60min after the booking time... after some time we were given a Hyundai Tucson, even thought we had booked a mid size car (vw golf or similar). It was a comfortable car but much larger than we would like. All in all we found this booking to disorganised, misleading and confusing. I would book again or recommend. "
" We selected flizzr over other providers as the car was advertised as in terminal. When we got to the desk we were told we had to wait for a shuttle bus. This was inconvenient and time consuming. When we arrived to collect our car the staff couldn't find the keys. We were told it wasn't ready yet, even though we were now 60min after the booking time... after some time we were given a Hyundai Tucson, even thought we had booked a mid size car (vw golf or similar). It was a comfortable car but much larger than we would like. All in all we found this booking to disorganised, misleading and confusing. I would book again or recommend. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ESTHER - 09 April 2023
" Great staff "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 08 April 2023
" Need my final bill... "
" I have not received the final bill yet. Bit late, eh? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by PAUL - 05 April 2023
" Smooth stress free experience. "
" Smooth stress free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KERRY - 01 April 2023
" Again I paid a fuel deposit and would like back asap "
" Only thing is I would like to know when I will receive my fuel deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 01 April 2023
" Good value for money, trusted. "
" Fast friendly professional "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SINEAD - 30 March 2023
" Easy process to navigate "
" Very good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 27 March 2023
" Easy to use website and ability to cancel up to 48 hours before rental starts "
" The car I was given was perfect. However, 20 minutes after leaving the Airport I had a warning message on the dash to inform me there was a loss of tyre pressure and I should check the pressures and reset. I was on the M50 heading for Arklow with no safe opportunity to stop and it was raining so I carried on to my destination. About an hour's drive away. The following morning I checked the tyres. They all still had pressure but one of the tyres was slowly getting softer than the others. On further examination I saw that one of the rear tyres had a screw imbedded in it and this explained the slow loss of pressure. I checked the boot and found the spare wheel. However, the key to undo the lock nuts in the wheel was missing so I couldn't change the wheel. I contacted SIXT customer services and they put me through to roadside assistance. In the end they had to arrange for a recovery truck to retrieve the car and take it back to Dublin and send a new car to me. This took the whole of the second day of my rental so I had no car. To make matters worse I had arranged to take my 97 year old father to his home town in County Claire on the other side of the country and thus trip, to his bitter disappointment had to be cancelled, as a result of me not having the vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by CHRISTOPHER - 22 March 2023
" Unprofessional, unfriendly, dishonest and fraudulent behaviour "
" Unfortunately due to lack of staff on the desk, a queue in front of me and the Thrifty Computer system not working... I was seen at 12:10am... then to be told I had an additional (bogus & dishonest) charge of €34.05 which is neither in your terms and conditions or on the rental voucher information. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by OWEN - 21 March 2023
" The man from Donegal who gave us the keys to the car at the pick up area was extremely pleasant and showed me some if the things i wasn't familiar with. . "
" Quick, efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 13 March 2023
" Easy to book safe in the knowledge I can cancel if necessary up to 48 hours before collection. Good rates and easy to use website. "
" Good value car hire which was efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMANDA - 11 March 2023
" All good "
" Helpful staff Upgraded car Quick service's "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHNNY - 09 March 2023
" Not a pleasant experience, very vague with costing and impatient when pushed to explain costs. "
" Staff very rude and condescending, having a separate conversation whilst on another call. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NORAH - 08 March 2023
" Great way to choose most competitive pricing, I will always use Auto Europe when choosing a car rental. "
" Great, seamless experience from start to finish. Very competitive pricing too - will definitely be using Thrifty again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ABIGAIL - 08 March 2023
" Easy process. Good value will do it again. "
" Great car, quick service & friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EMMA - 07 March 2023
" Very easy to use and secured a great price. "
" Very smooth from start to finish and no hidden prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IMELDA - 05 March 2023
" Excellent "
" Collecting at the airport desk went smoothly the man at the desk was friendly and helpful. A very kind lady from Thrifty went above and beyond to help me. She ran outside from the office and helped me get going as i hadn't driven this type of car before. I was in a hurry it was very much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RACHEL - 01 March 2023
" Great experience "
" Easy experience. Check in staff friendly and informative. Car in great condition. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 28 February 2023
" Great experience "
" Everything great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 21 February 2023
" Not very helpful "
" Firstly the car offered was a Duster, this was not representative of booking. Then had to pay to upgrade, the car upgraded had a fault. The new car had dents. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SHARRON - 18 February 2023
" Helpful staff "
" All very straightforward and easy. Check in desk easy to find. Car easy to locate. All very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTOINETTE - 14 February 2023
" None "
" Staff were 10/10. Booked specifically as I thoughtI was picking up and dropping off at the terminal. So 8/10 for expediency of drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 07 February 2023
" Website easy to navigate. Clear information. Competitive pricing and ability to cancel without penalty up to 48 hours before collection. "
" Reasonable price, efficient collection, great car and ease of drop off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LUCY - 02 February 2023
" Booking process was fine but not the actual car! "
" Everything was great apart from the actual car! The breaks were very loud constantly grinding all the time and actually locked out twice which was very scary, it should never have been rented in that condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by THERESA - 31 January 2023
" The toll issue would probably put me off rent from Thrifty again "
" I have only two negative comments to make. The car had a large dent on the rear nearside it had also several smaller dents to the car. I wasn't very comfortable about being charged for the toll after I brought the car back. I would have preferred to pay the toll myself. Apart from that the experience was positive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by AMANDA - 28 January 2023
" Excellent for the money. But please refund my deposit asap. "
" Excellent all round considering the value. Picked up the usual hassle from the counter regarding third party insurance which I purchased at time of booking but didn't realise it was third party. I'm still waiting for my deposit back which is over £2300 so that's not great even though when I returned it there was no additional cost at the time. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SELENA - 26 January 2023
" I had to cancel the booking and lost my monry because Auto Europe refused to help with an error in booking name. I will never use Auto Europe again. "
" Average "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by NICHOLAS - 23 January 2023
" Overall very good "
" Efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - 12 January 2023
" Very satisfied with Thrifty "
" Everything went as planned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 07 January 2023
" See above "
" Inside of glass needed cleaning, otherwise ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CHRIS - 03 January 2023
" I got a great deal and It was a lovely drive. Thanks "
" The car was very clean and was a new car. However the rod that holds up the bonnet was broken and just left on the engine. I did not notice this until I was at home. The petrol tank was not completely full when I got it and I returned it as I got it but got told to top it up or pay 30 euros. But I had no trouble otherwise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by SIMON - 27 December 2022
" See above. "
" All really good! Abdul on reception most accommodating. Girl at drop off,likewise. Personal call from Adam following our email query. Nice car too! Impressive! Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIALL - 22 December 2022
" Car was excellent, I received an automatic as requested and the car hire cost has come down a reasonable level since the summer of 2022 "
" Car was excellent, I received an automatic as requested and the car hire cost has come down a reasonable level since the summer of 2022 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ILKNUR - 13 December 2022
" I have been hiring cars in Dublin twice a year for the last 12 years and have never had an issue, unfortunately my first hire with Thrifty was Not a good experience. "
" I had made a phone call to the thrifty before my trip to confirm comprehensive insurance details. On arrival I asked for confirmation on height of car (Nissan juke) as my passenger had issues with low vehicles, they assured me it was the same height, it wasn't! 5hrs later I had to return to airport to change the vehicle. The next vehicle was only marginally higher (vw t-cross) 1 hr later we got a warning light on the dashboard. Called thrifty to be told to pull over and check the oil, if it was low to buy some and top it up! So we spent more time stopping at a service station checking and refilling the oil, there was none in it! I have video and pictures. The car on day 3 started making noises, luckily I was able to get it back to the airport before anything else went wrong. Upon drop off there was no member of staff available to process the refund for the oil we had to purchase. Really unhappy with the level of service we received. Please remove the nissan juke for this group of vehicle for thrifty, the desk clerk confirmed they do not have this type of vehicle at this location. Above all they registered my friend as the main driver on a manual car, this was not valid as she only has an automatic licence. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by MICHAEL - 10 December 2022
" very happy with Auto Europe. Will be using them the next time i travel. "
" only one complaint, on last flight from Birmingham. There was a lot of people picking up cars, only one person serving. 3 weeks previous got charged 30 pounds for after midnight service. Overall everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAUREEN - 10 December 2022
" As above "
" The whole experience from arrival at the desk to the final return was first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 08 December 2022
" Your booking information is intentionally evasive. The dialogue around the deposit information is displayed far below the 'pay now' button which makes it impossible to see until you have paid and checked the booking confirmation afterwards. It does not define that the deposit must be in a credit card in the booker's name. I would persuade anyone and everyone I know to avoid both the 3rd party and the rental company. "
" The EUR 3000 deposit is excessive and the alternative insurance options are a scam. They more than double the price of the rental. Thrifty would not accepts a credit card in my wife's name even though this is not detailed within the paperwork - only that a credit card must be provided which I attempted and was refused. The collection and drop off point is far from the kiosk which wasted time and effort. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LIAM - 07 December 2022
" all in all, very unsatisfied, the staff weren't nice, no urgency in anyone helping us, just a very poor service "
" counter staff were rude were given keys to a car that wasn't in the lot, had to be given a whole new lease photos shown of condition of car were in the dark "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by AIDAN - 07 December 2022
" Nothing further "
" Pleased with the car- clean and good model. Seemed to be a lot of damage on wheel rims though. On arrival at terminal 1 there was one staff member trying to deal with at least 5 customers - seemed under pressure. I then had to walk to terminal 2 from terminal 1 to collect keys and vehicle - not a big issue for me, but for an older customer or for those with a lot of luggage / children that might be an issue. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by GERARD - 07 December 2022
" as expected "
" as expected- good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 02 December 2022
" When I booked the car hire it said the car was at the airport so no shuttle bus when in fact we had to wait 10 minutes in the freezing cold to get a shuttle bus. My wife has a chronic pain condition made worse by the cold. Not a great start but you should mention that on your website. overall it was still a good experience "
" Thrifty were very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CRYSTAL - 01 December 2022
" I'm very grateful. The car was exactly what I needed "
" It was good to be able to hire a vehicle again after 3 years. I was surprised that staff were still handpicked to be efficient and courteous. Fabulous service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 23 November 2022
" It was fine "
" Was good and well priced. Car was not 100% clean and a headlamp was out but did not effect our trip negatively "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PAULO JORGE - 23 November 2022
" Great "
" See u soon "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 20 November 2022
" Very good service thanks "
" Very good service all round thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICOLA - 11 November 2022
" Easy process "
" When the car was picked up, it was obvious it hadn't been cleaned. There was mud and crumbs all over the car. In this day and age, I find this to be disgusting. If I wasn't in a rush, I would have gone back and complained. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by LEWIS - 11 November 2022
" Will be using them again "
" The men that greeted us at Dublin airport were great very helpful told us what we needed to know "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 07 November 2022
" i felt that the aim of the staff at Dublin was to extract as much money as they could from me. are they paid a bonus for this? "
" my company arranged and paid for the car hire. Whwn i went to collect the countere staff who i struggled to understand told me that the car was not paid for and i had to give them a card. this was a lie and my company had paid. i was tricked into paying for extra cover from my personal card and i am now out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 06 November 2022
" Just so easy and hassle free. "
" Very simple process - car ready on site. Lovely staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 03 November 2022
" All good although after many years renting cars I still cannot understand while the actual process of standing at the desk and waiting while the poor service agent stares at the computer screen takes so long. You knew we were coming. The car was ready. Why so long?? "
" Donal was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEX - 02 November 2022
" Your intermediary (AutoEurope) advertisers the cars as "on airport". Your desk staff state it's off site, therefore either your systems are either feeding Europecar the wrong information, Euopcar are displaying the incorrect information and the contract is incorrect or your ground staff should be asked to pretend the cars are on the airport "
" Your intermediary (AutoEurope) advertisers the cars as "on airport". Your desk staff state it's off site, therefore either your systems are either feeding Europecar the wrong information, Euopcar are displaying the incorrect information and the contract is incorrect or your ground staff should be asked to pretend the cars are on the airport "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HASSANAIN - 01 November 2022
" The experience was good overall - but trying to get blamed for damage you did not cause is a bad experience and leaves a bad taste in the mouth. "
" Everything was perfect except for 2 important points: 1. There were a number of scratches / marks damage to the car that was not on the original report and I had to get a new report done with pictures. 2. On return the person inspecting the vehicle tried to blame me for damage to the car wheel which was there before. Until I argued and showed pictures - only then was I given a clean sheet. You need to be more accurate with the vehicle condition so drivers are not blamed for no fault damage. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DIANE - 27 October 2022
" Great service as usual Thank you "
" Great pick up service unfortunately returning was very slow with a wait for check in & the courtesy bus back to the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROB - 26 October 2022
" We were disappointed as we took full insurance cover with Auto Europe but when we got to the check in to collect the car we were told as Auto Europe was a 3rd Party we had to take out further insurance. It would have been useful if we had known about this bedfore we took out Auto Europes insurance , "
" Even though we took out the full insurance we were told that as it was through a 3rd party (auto europe) we had to take out further insurance with Thrifty which cost us anothrer 90 euros "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by VICTORIA - 25 October 2022
" I'm waiting to see what Auto Europe can do about the issues I have raised with them. "
" 30-minute wait at the airport Car downgraded from what was booked No Satnav in the car although I was charged for it No drop-off instructions An additional charge added to my credit card after the hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ESTHER - 18 October 2022
" Great service "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 12 October 2022
" As per item 3 / lack of communication has left me struggling to know what happens next. "
" My car was damaged while parked at our hotel. I showed Thrify who have taken nearly £900 from my card. No documents/email. Don't know how to claim back from my insurance? "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH - 10 October 2022
" We booked a car to be picked up at the airport to avoid shuttle buses and this was not honoured. "
" We booked this car even though it was more expensive than some alternatives specifically because it was described as "pick up at the airport" whereas in fact we had to take a shuttle to the car rental centre once we refused the additional car insurance. The counter staff tried hard to persuade us that the insurance we had booked with you was worthless. The car itself was missing a hub cover and had many scratches none of which were logged. It was only because we spotted and reported damage that we didn't have to pay for it. I felt this was deliberately dishonest. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MARY - 01 October 2022
" No hassle, just what you need "
" Great experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 28 September 2022
" Ok. Given the price, a little bit disappointing. "
" Hire was not cheap! Service counter queue was very slow;attendant was good. Car was a little tired inside. Very few staff handling returns "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by RANJEET - 26 September 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by GRAHAM - 08 September 2022
" Issues with insurance I took out when booking the car and had to purchase separate insurance to cover the vehicle. I have sent an email but I am yet to receive a response. "
" The arrival experience was fine with very little delay. Some issues around insurance. Return was not great with very little information about the return of the vehicle. Could not find where to drop the car off and airport staff didn't seem to know either. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARTINA - 01 September 2022
" Always the best value vehicles. "
" Car was perfect for my needs and the agent at the airport was so helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIALL - 25 July 2022
" No adverse comments about the booking process but car hire in Dublin in July 2022 is ridiculously expensive at £712 for 5 days for a Group B car. I may have to use use public transport and taxi's to get around Dublin on my next visit if car hire costs do not drop to pre-COVID-19 pandemic levels "
" The car I received from SixT was a new, low mileage very sytlish Toyota Yaris, not the car I expected but it was a pleasant surprise and a lovely car to drive. The boot space was quite large for such a small car and easily accommodated all our luggage which comprised one large suitcase, two sizeable wheely bags and a knapsack "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 12 July 2022
" It was as expected "
" It was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOANNE - 06 July 2022
" Can't fault ground staff at Dublin Airoort they were amazing. Kind and went all out to help me and my mum. Car was great. Then they ripped me off so a bitter aftertaste. "
" Very now very pick up. Great ground staff. Sadly flizzer took money from my credit card without my consent claiming a late return. I had boarded my plane taken off and landed home again.. they won't communicate or respond to my claim. RENT WITH CAUTION "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 05 July 2022
" Thought the booking was all fine but at Dublin airport I'm told auto Europe had conned me and I had invalid insurance. "
" Got to counter at Dublin airport only to be told the insurance I had paid for on line was not recognised by europcar and I needed to take their insurance, there was lots of drama about what it would cost me if I had an accident. Lots of pressure put on so I paid another £64 to insure the car. They said that auto europ who I'd booked through were con artists and I'd been mis sold insurance from them that was not valid. They told me to put in a case on my return and try to claim the money back. I now think it's europ car who scammed me with their drama and pressure at the desk, another lady was being told exactly the same, she was almost crying. It was a hideous experience. Can I please have the £64 back "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 04 July 2022
" Apalling "
" Although I had booked and prepaid with full CDW, Europcar took €1800deposit on my card. Then I was told that the car was off airport but that I could upgrade to a car that was in the carpark on site for €6. I was subsequently charged €60. I noticed that the car had scratches on the near side doors. Not surprising because the mileage was >34k km. At drop off, I was told that these were new (emphatically NOT new) and that my caution was being retained. I showed the contract with CDW but Europcar was adamant. I had no time to argue as I had to catch my flight. FURIOUS "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 03 July 2022
" excellent as always "
" hi david who received me at drop off was fantastic car was a bit beat up externally but ok for the quick visit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by TOM - 30 June 2022
" Car - great as expected for the original price paid Staff - as expected, friendly and polite. Pick and drop off - ideal as this was all within the terminal and made the journey easier Insurance - not clear from the point of making the first booking, then the cost above that advertised when paying at the desk for" extra" and then being told an extra cost for traveling to Northern Ireland - stumped for words! "
" I paid up front as this was advertised as the cheaper and better option, then post several emails suggesting that £22 would give all the cover I would need for the vehicle, I paid £280 at the desk for the "extra insurance"! I asked why and was informed that this extra amount was because I was travelling outside of Southern Ireland into Northern Ireland, which I found shocking as I made this clear when making the original booking. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 28 June 2022
" See 3 above "
" Felt like I had my leg lifted with the incremental charges when we picked up the car. They wanted to swipe £2700 on my card or, for a fee of about £300, I could reduce this to a £500 excess. I was charged an extra £70 for an additional driver. Why? Only one of us could drive it any any one time. They also took £100 to cover the possibility of speeding fines. Would I hire via Autoeurope and Sixt again? Not a chance. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANNA - 27 June 2022
" Wouldn't use again "
" Too expensive. Hired vehicle was paid for to include extra cover but still had to pay more on collection. Wanted to change the booking as my travel plans had altered. Was 10 minutes into the 48 hour cancellation period and you wouldn't reimburse anything. Just pure greed. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ALISON - 26 June 2022
" Easy booking, and a great car "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TRACEY - 15 June 2022
" I will try and find some other way of travelling to Ireland in future. This trip was for a funeral , but if I was to go on holiday I would seriously consider not hiring a car "
" It's just too expensive! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CRAIG - 08 June 2022
" Aa "
" They assigned me a car that they could not find. It 30 mins to realise car was no on the lot and assigned a new car "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by ALAN - 05 June 2022
" As usual, with car collection at the desk, I was stuffed with additional charges "
" As usual with car collection at the desk, I was stuffed with additional charges - this time for CDW which I believed that I had paid for when I booked the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MICHAEL - 01 June 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RACHEL - 20 May 2022
" same as above "
" Car was great, lovely and clean inside and out, very techy car with great safety features on it! Overall the experience was great from start to finish. The only thing I found not to be great was the member of staff I collected from, he had attitude, clearly didn't want to be there, not very helpful and I find it very rude. I was also asked if I wanted to buy a full tank of fuel for 66 Euro for when we return it and was told it would cost about 120 euro for a full tank, i said no and so glad I did! I wasnt informed it was a Hybrid and it cost me 40 euro to fill up from empty. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 19 May 2022
" Great client service and good quality of car. "
" Very quick and efficient. Good advice re an upgrade offered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JACQUELINE - 13 May 2022
" great experience using Flizzr "
" very efficient, lovely staff no problems with the car, good pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEIRDRE - 10 May 2022
" Excellent service overall but please do something about the cost. It's beyond reasonable. "
" Everything about the service was excellent apart from the staggering increase in cost which I understand is replicated across all the companies. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 09 May 2022
" easy to book, like to full cover for accidental damage. would check with you again when returning to Ireland or if I should travel elsewhere "
" Car had damage to the rear. notes said slight but body work was cracked right through. I asked for details of check to see if car was safe to drive and had to wait to see a manager who still couldn't give a clear reply. I asked them to sign the agreement that the car was safe to take. BA canceled my return flight and had to stay extra days. when i contacted Sixt to extend retail was just told car needed to be returned on date and time given. since they did not even pass me on to bookings i got a car from Budget. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PAULINE - 05 May 2022
" all good, professional, polite and helpful staff - no problems. Child seat was available as booked "
" all good, professional, polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 01 May 2022
" Not sure what value the excess insurance I took out with Auto Europe is, the staff tried to sell me another one when I picked up the car "
" Not sure what value the excess insurance I took out with Auto Europe is, the staff tried to sell me another one when I picked up the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BRIAN JOHN - 01 May 2022
" Good experience no problems. "
" Been charged £204 on my credit card after returning the car. They had to put a quarter of a tank of petrol in it and that was it. Given no explanation why this cost £204. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 28 April 2022
" Upgraded for free, offered water and detected an urgency to get me on the road as quickly as possible. "
" I was treated with kindness and consideration every step of the way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LINDSAY - 27 April 2022
" Very Good Customer Services "
" Car was the best quality I have had in years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 25 April 2022
" Very happy overalll "
" Efficient and easy to work with "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICK - 23 April 2022
" A good experience marred by an insurance scam "
" After paying the enhanced insurance with auto Europe I was informed by Sixt that if I didn't take out their insurance they would block 1500 euros from my card which I found unacceptable so I had to pay 84 euros extra and I would ask you to refund the money paid to you for the insurance paid to you "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEXANDER - 21 April 2022
" The media controls for the Dacia we were initially allocated were on the steering column. In common with many people, I suspect, we prefer that the driver drives and the passenger organises music. "
" Generally very good experience. Vadim at Dublin Airport was very helpful and responsive, particularly when we were unhappy with the car we were allocated initially. He found us another car immediately. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 18 April 2022
" Cheapest on price comparison site. "
" Better getting car at airport than having to get minibus to ninelands. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GEORGE - 17 April 2022
" Very good "
" Service very good from collection to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ANGELA - 13 April 2022
" Autoeurope is very recommendable but wouldn't use eurocar again "
" No instructions with car so couldn't use radio Hubcap missing Tyres needed inflation Waited 50 mins to be collected and brought to car pickup area "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by BRENDAN - 09 April 2022
" If I have paid for the car surely it is irrelevant if I am late picking it up , would never use them again "
" Due to my flight being cancelled by British airways, I rang to notify of later collection , due to being outside there two hour window , the cancelled my car and put me down as a no show , still waiting news of refund, I rebooked with hertz and it was double the price "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by STEPHEN - 07 April 2022
" Continuing relationship with satisfactory outcomes "
" Vehicle not ready on arrival.15 minute wait amongst 2 other hirers whose vehicles had not arrived. Vehicle had exhaust baffle issues. It was drivable but noisy at certain rpm. Drop off was very good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by THOMAS - 03 April 2022
" Pretty good really. "
" The pickup was a bit slow, only one person on duty, but he was very helpful. Otherwise everything was just fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - 01 April 2022
" Pleased, value for money "
" Pleased, value for money "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by TREVELLYN - 31 March 2022
" N a "
" N a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PRZEMYSLAW - 29 March 2022
" I will definitely recommend you to my friends but definitely you need credit card which that can be problem for some people but as we said ,,different country different tits'' "
" Well, was just very easy and super nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLES - 25 March 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIOBHAN - 22 March 2022
" Money has been taken out of my account and I don't know why. No email or contact to explain why. I've been trying to call and online numbers either bring me to Flizzr in Mongolia or a line that says the office is closed. It was Tuesday at around 2pm UK time. I have completed online for requesting contact and nothing. Not acceptable "
" Money has been taken out of my account and I don't know why. No email or contact to explain why. I've been trying to call and online numbers either bring me to Flizzr in Mongolia or a line that says the office is closed. It was Tuesday at around 2pm UK time. I have completed online for requesting contact and nothing. Not acceptable "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 16 March 2022
" All good with professional staff at Sixt. However I was looking to book a hire car for next week in Faro and you were very uncompetitive, so used an alternative provider. "
" Professional and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 15 March 2022
" As always superb service via Auto Europe. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 17 February 2022
" Uncomplicated procedure, clear website and booking arrangements "
" Car in excellent condition and showroom clean. Best car hire experience in many years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 17 February 2022
" Uncomplicated procedure, clear website and booking arrangements "
" Car in excellent condition and showroom clean. Best car hire experience in many years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALISTER - 03 February 2022
" As above "
" When I dropped off the car, the attendant inspected it for any further damage and said that there was a cut in the sidewall of a tyre. I was not aware of any event that would have caused the damage. The attendant showed me previous photos of the tyres but the portion of the tyre that was cut was not visible in the photos so there was no evidence it was caused when I drove the car. Unfortunately they insisted that I would have to pay for a new tyre. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET CARMEL - 19 January 2022
" Overall happy "
" Happy with all.Condition of car had many scratches on passengers side.Drop off=was told car park 2 it was actually car park C "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PHILIP - 18 January 2022
" first-rate counter staff "
" all ways good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JAMES - 18 January 2022
" Everything you that hope car rental will be... and it never is... but this was... "
" Everything you hope that car rental will be... and it never is... but this was... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 06 January 2022
" It would be helpful if the toll on the N50 was paid and then recharged later, which is what some of your competitors do. "
" The minivan service from Dublin Airport is sporadic. We had to wait 20minutes in the cold with 2 young children. The safety belt on the driver's seat of our vehicle was not anchored to the seat, which rendered it useless. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JEZ - 02 January 2022
" Can recommend. "
" Brand new car, no dents, unheard of for dublin ;o) CDW and insurances covered Should explain that you have to pay upfront and claim back though - still better than most of the others in the Airport. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEN - 25 December 2021
" Ff "
" Ty "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CARLOS - 20 December 2021
" When I booked this car it said on airport .It was not on airport. The Flizzer in terminal 1 was closed so had to look for the office in terminal 2. Took us 40 minutes to locate the office. Very poorly signed. Not the best of experience but ok "
" Yes it was just fine ---not great but fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by STEPHEN - 18 December 2021
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 13 December 2021
" As long as you get rid of europcar also the car was dirty around the doors and the boot had engrained bird poo on it and the car was in a underground car park "
" They tried to sell me extra insurance even though I purchased zero excess and only for I spotted this I would be over268 euro worse off "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PAUL - 07 December 2021
" Overall good, although Flizzer was not well advertised in the airport as it piggy backs on SIXT, thus initially, their desk was hard to find. "
" The insure offered by auto europe is a little confusing. When collecting the car, the insurance excess still had to be paid to Flizzer and in the event of damage, Flizzer would have claimed against me and then I would have had to make a claim to auto europe. This should be made clear when purchasing car hire online with auto europe. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 25 November 2021
" Had no concerns "
" Every thing went smoothly had no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 23 November 2021
" Will definitely use them again "
" Efficient and friendly. Queue at Dublin a bit long but worth the wait as the T-Roc was better than I'd anticipated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TRUSHNA - 22 November 2021
" would rent at Sixt again "
" difficult finding where to drop off at Dublin airport - Sixt says opp customs house and there's no sign for it. Had to ask Garda who escorted and I was delayed. However the Sixt staff was excellent and very understanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WILLIAM - 21 November 2021
" No issues with AE but Sixt were disappointing. "
" The first car I was given was in terrible condition. Dirty and stained interior and countless scratches and other marks to the exterior. Luckily they were able to offer me a cleaner car. This car did have some damage and the LCD screen flickered constantly for the duration of the rental. The 'lane assist' had a mind of its own and was at times dangerous. I overheard another client complaining about the condition of their rental car to which the counter staff replied 'all our vehicles have some damage'. I had a similar situation last time I rented with Sixt at Nice airport. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by CATHERINE - 20 November 2021
" Poor "
" 1st car had no usb fur my sat nav . It had an in built navigation system But counter staff could CNN not tell me how to use it. Replacement car damaged and no one told me about it in the contract document. Very apathetic staff on counter . Poor attitude as I had rented via you as a third party agent. Won't use u or them again . "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SHARON - 15 November 2021
" Exce!!ent service from start to finish "
" Excellent service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSEPH - 11 November 2021
" Reservation was easy and efficient "
" Service was efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEREMY - 11 November 2021
" All good "
" Long walk to terminsl 2 as the desk in Terminal 1 was closed. Also they were meant to email a damage report before we picked up the car but it never arrived. Otherwise good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 11 November 2021
" All good.. "
" I can't remember the gentlemans name but he was Spanish and super helpful when I collected my car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET CARMEL - 05 November 2021
" Very happy with service.Bernie was so kind and professional.Thank You "
" Very happy.Lovely car.Bernie at desk was so kind,explained everything.Thank You "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 04 November 2021
" It is Flizzr, not auto europe I am complaining about. However on booking I had thought that the car rental company was auto Europe since our paperwork did not make it very clear that the actual rental company was Flizzr. At the airport we could not find auto europe and had to ask another rental company, who checked our papers and said our car was with Flizzr. "
" There was an unacceptably long wait time at the airport, both queueing and while the booking was being processed, then after the shuttle took us to where the car was we had to wait even longer because it was still apparently being cleaned. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RONALD - 02 November 2021
" Fantastic "
" The whole experience was seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 25 October 2021
" . "
" Car not checked before . I had to go back to the office to point out various dents and scratches that was not originally recorded. Also service required light showing on the car and the flat tyre indicator illuminated. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PHILIP - 22 October 2021
" Feel free to share "
" Office in arrival terminal closed Incredibly slow in processing outward hire. Manager rude Car was problematic "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by LAURENCE - 21 October 2021
" Good experience "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 20 October 2021
" I shall always use this service. Thanks "
" Ossia (I think that was her name) at the pick up was brilliant. And Marta at the drop off was very good also "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CATHERINE - 19 October 2021
" Always competitive and very good service "
" I have used Sixt many times they are a first class company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 16 October 2021
" I would have liked to have found a car manual inside to help me used all the new features in the car. Like trip meter etc. "
" The only problem was that we arrived at Dublin terminal 1. But Thrifty and other rentals are now in Terminal 2. But once we got there the staff were dealt with us quickly and it wasn't far to the car. We were pleased that the return dropoff point is in the car carpark as the pickup. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 16 October 2021
" As mentioned above I was unhappy with the pickup process. I have used Auto Europe on numerous occasions and have never had this experience. I have never used Sixt before and will think long and hard about using them again. "
" I was very disappointed with the collection. I booked this car on 4th Sept to start at 9am 7th Oct. When I got to the office to collect they keys at 10am I was told that the car was being valeted. I was kept waiting 20 mins before I was handed the keys. This is not the service that I expect and I will seriously consider whether to use Sixt in the future. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by OLADELE - 14 October 2021
" Very friendly staff "
" I was expecting and booked an SUV but got a Citron Picasso, the fuel was not full but have to be returned full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JOHN DAVID - 13 October 2021
" I use auto Europe a lot and have found its service generally to be very good. "
" For the second time in 2 months my car at the off site depot was not ready at the collection point (at least 15 minutes from the sign in point at the airport desk. Although I was advised on both occasions that it was in the wash and would be ready in 5 minutes - it took a further 25 minutes before I was given the keys. I complained to them at this collection depot. When I returned last Sunday at 17.05 to this return depot (off site from the airport) the gate was closed. A sign advised me to return the car to the airport terminal car park. I had no prior notice of the off site depot closing at 17.00. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by NEIL - 05 October 2021
" Friendly and efficient customer service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARY - 30 September 2021
" Very good all round experience and would recommend using them "
" Picked up car from Dublin airport, staff very helpful and courteous . Drop-off at airport nice and straight forward, again courteous staff and excellent shuttle service to the terminal where we were flying home from. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SHELAGH - 27 September 2021
" As above. Although the car was great, the experience was not. I "
" Could not see a SIXT counter in Terminal 1. All other car hire counters said go to Terminal 2, so off we went - by foot lugging our luggage with us (not explained when booked). Eventually got to counter in Teeminal 2 (no directions). 2 people working and a queue. After about 30 mins I got to the front of the queue only for the now available employee to walk off, leaving me to wait yet longer for the only remaining employee to deal with me. This was then done relatively quickly, however only after I'd agreed to fork out another 93 euros for full insurance so that I wouldn't have to provide a 1500 euro deposit!!! This was also not explained when I booked and is totally not on. Once the paperwork had been done we then had to wait a further 15 minutes for the car to arrive. Having arrived at the counter just after 7pm, it was 8.20pm before we left . This is totally unacceptable. The car itself was great and we really enjoyed driving it for the 3 days we had it on hire. The experience of checking it out was very good, however why oh why is there no fuel station close by to fill up or even signs close to the drop off point telling people where they can fill up. Dreadful. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 23 September 2021
" I never have any issue with Auto Europe but wish you would bring Budget Dublin back on to your list of prices. I would not go to Thrifty again to be honest. "
" Firstly, nobody told us that the normal bus that takes you to collect the car from the compound had moved from Terminal 1 to Terminal 2. After waiting 30 minutes for the bus a rival company advised us of the new pick up. Upon walking to terminal two. it took longer to get from the door of the building to the desk to collect the keys and paperwork than it did to fly from London to Dublin 1.5 hours to be precise in a queue. Ridiculous. The Skoda car although new was uncomfortable, and very flimsy. We were told by the woman on the desk not to pay our Toll charges. We said do you charge an admin fee, if so we will pay it ourselves she said no we have yet to see if they do. Not impressed to be truthful have had much better experiences with Budget, Avis and Payless. There really should be signs stating things have changed and also they should advise people of the trek to collect the car. Shoddy Customer Service "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MAX - 22 September 2021
" Rubbish "
" Not good as I booked for my daughters boyfriend only for it to be cancelled on the night of rental due to his inexperience of driving ( 2 years in Brighton and London as opposed to rural Ireland). Was my mother's funeral and had to pay for another rental and was quoted terms and conditions on apply for refund!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by WAYNE - 21 September 2021
" I love Auto-Europe. It enables me to book a hire car and not be bamboozled at the check in desk to buy extras i dont need. "
" Simple and straightforward. No hassle, no pressure selling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIMOTHY - 19 September 2021
" Quick process "
" Quick process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HERBERT - 18 September 2021
" I had a bad experience with your company and I would like a refund or you taxi bill paid "
" I don't get a car because I am over 75. I did not have a letter from my doctor or my insurance company. I had to pay €101 for a taxi and I was told that I would still have to pay for the car.In Spain I was given a choice to buy an over 75 policy. I'm not very happy with your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by SUSAN - 18 September 2021
" Easy to book... "
" Great service. Friendly and efficient staff. Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 17 September 2021
" As above. "
" My car developed a fault and was quickly sorted by Robert and within 4 hours a new car was delivered to my address by Oliver. Robert was helpful and understood the position and acted swiftly to sort matters without any stress to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIE - 11 September 2021
" See above!!!!!!! "
" I originally reserved and paid for car. When got to destination was told car was not large enough for luggage. I therefore had to get larger card and they had only automatic. I ended up paying $900 more for my rental car on top of the $500+ I already paid. So my car cost much more. Though I appreciate the customer service finding me a larger car and I realize it is more for automatic, the amount I paid extra was ridiculous. I had no choice but the pay!!!! I was totally ripped off and was taken advantage of. I won't rent again with this company for next trip and will go with a company that I trust in the US!!!! "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MR RAY - 04 September 2021
" AE is always competitive and efficient. "
" Not great. Walk to check in counter was lengthy, the wait was long and the state of the car was poor inside bad out. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PAWAN - 03 September 2021
" Overall ok.. "
" Insurance related information was not complete. Hertz declined to agree on the excess cover insurance, saying it's third party and hence amount of 3000 Euros was to be blocked on card. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNE - 01 September 2021
" I believe I had a great service from autoeurope - easy to book - great options - pre-pay helps the cashflow. However, Hertz have over charged me and have not taken the pre paid voucher off the final bill. I have in total been charged £786.97 for three day hire? I have contacted Hertz direct but am awaiting a response. This situation has over shadowed my experience negatively and hope that you will be able to contact Hertz to help with a resolution please? "
" I believe Hertz have over charged me and have not taken the pre paid voucher off the final bill. I have in total been charged £786.97 for three day hire? I have contacted Hertz direct but am awaiting a response. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CHRISTOPHER - 28 August 2021
" We had to rebook this vehicle 4 times due to date changes caused by Covid. The price variations were huge. £236, £370, £217, £342. We understand Auto Europe are reflecting price changes from the suppliers but quite frustrating for the customer. "
" All as expected. 3 small negative points: 1) Long walk from T1 to T2 with all our bags to get to the hire car desk 2) Long queue time (20 minutes) at the hire car desk 3) Vehicle had issues with tyre pressures "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PAULA - 23 August 2021
" The lady was very helpful, we ended up with a brand new car which made our stay even more special. We were in Ireland for my daughter's wedding "
" Excellent service no problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CARMEL - 22 August 2021
" Awful, rip off charges "
" Charged at the counter an extra £100 for tolls/fines but Had to pay again when I was on the tolls, absolute rip off. Never had it refunded back . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CONOR - 20 August 2021
" You need to state whether it's an airport or terminal pickup "
" Terrible slow service - it's not in the airport (on airport grounds) collection took an hour and a half. Joke of an operation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by GILES - 04 August 2021
" Car was good but would definitely choose a cheaper competitor in future. "
" Not a very good pickup in Dublin. Slow process after flight to get car and usual insurance extortion trick "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by SEAN - 29 July 2021
" As above "
" Most of the hire went very well. Just one problem: the drop-off was at an off-airport location, and this could have been made much more prominent on the documentation. Having dropped off at Shannon Airport before, I was surprised to find no Sixt presence at the terminal, and only then did I notice that an alternative location was specified deep in the T&Cs. In fact this location is incorrect (out-of-date) and fortunately a phone call to Sixt HQ re-directed me to the current drop-off location. The Sixt staff member at drop-off, who was very helpful, told me that he had texted me that morning with the correct location, but he had the wrong telephone number for me (How?). Just made the flight with hardly any time to spare, so a rather fraught end to an otherwise satisfactory rental. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANITA - 29 June 2021
" Did what you said you would do. Felt I got the best deal on the day and was happy with the services you offered. "
" No handover of vehicle as such. No explaining basic controls and no opportunity to inspect vehicle prior to taking the vehicle. Was just here's your keys and off you go. However, booking procedure and on line experience was very good. User friendly and easy to navigate. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HAZEL - 22 June 2021
" Everything was quick and easy! "
" Painless experience, gorgeous new car which was included in a sale/discounted price. Will definitely book again! The guy at the desk was very understanding when I couldn't process the payment on my credit card and explained other alternatives for me which I was able to work with! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERALDINE - 07 June 2021
" Difficult to speak to anyone's out days after returning car still awaiting deposit everything done via email no personal contact made "
" Wasn't highlighted in terms and conditions credit card needed to hire car charges extra for not having a credit card picked car up had to photo car damage as nothing handed over at time of pick up handed car keys over on return Thursday advised would recieve holding deposit if £100 four days later still waiting unable to speak to anyone first party Makes it difficult to follow waiting anything through "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by LOUISE - 18 May 2021
" Just a brilliant experience all round "
" Excellent across the board "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIELLE - 18 May 2021
" . "
" . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by SEAN - 19 April 2021
" Nothing much to say, everything went smoothly from the ordering perspective. "
" Not having to get a courtesy bus to pick up the car made pickup and drop off extremely easy and quick. Wish it could be like this all the time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEVE - 22 September 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 17 September 2020
" No issues. "
" 1st time flown since lockdown, felt 100% safe, everyone was very professional. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GAVIN - 02 September 2020
" I have used AutoEurope previously without any problems but this most recent transaction was costly. If you could help me reclaim some of the unnecessary expense (including an unreturned deposit) from Flizzr, I would be most grateful. "
" Counter staff was polite but refused to accept my credit card (a MasterCard) despite the fact that it IS a credit card (and has been used as such for over 3 years). Wouldn't even run it through the machine. I offered an alternative card but the there must have been a fault on the machine/or the operator because it didn't recognise the pin (I have since returned home and checked the pin in a local cash machine and it works fine). So, I could not hire the car without paying £172 on top of your fee to take out additional insurance (for using a debit card). Not happy at all. The counter staff also claimed that the additional excess waiver (purchased from Auto Europe) was worth the paper it was printed on. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by NICHOLAS - 30 August 2020
" On return we were told to drop the car in airport car park, nobody was there to check the car, took keys to the desk & I said about checking the car and we were told that nothing would happen to it. We were then stung with a €100 penalty, on refund and not even an email or explanation or picture of ant damage to the car! This probably happens to everyone as a way of collecting extra revenue during the downturn with Covid. I would not recommend them to my worst enemy!! "
" Due to Covid, we had to pick the car up from airport but nobody was there to show where the car was. You had to walk around pressing the key fob to find your car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 05 August 2020
" Forgot my driving licence, which obviously my fault - but no refund possible (even partial) when I called :-( "
" n/a "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARCOS - 20 July 2020
" Really frustrated why it is taking so long with the deposit holding. Never had that issue before. "
" The still have the excess deposit being hold which is utterly wrong and irresponsible. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PATRICIA - 18 July 2020
" Excellent, and everything within Auto-Europe's handling was very good (as always) "
" Problems on collection=due to Covid 19, Dublin T1 desks were closed (No problem). however, none of the collection desks mentioned Flizzer, so I didn't know what to do. Eventually found they belonged to Sixt, so found them in terminal 2. Not given any specific return instructions, so I went to normal return depot to find Sixt were the only company closed. A notice on the gate said to return to T1 or T2 car park in airport. Local employee who was there said T1 area was closed, so return to T2. It was helpful to follow him to the area. When we got there there all the reserved Sixt spaces were full so we had to park adjacent to them. When returning the key, no-one checked the car. The desk staff said someone would be in touch (on collection there was more damage than listed and I had taken photos). No-one has been in touch to say returned car was OK and holding charges were released. I feel a bit in limbo. I understand that Covid 19 has caused major problems, but feel that Flizzr/Sixt could significantly improve their processes to avoid some of these problems. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JUNE - 09 June 2020
" Everything was excellent "
" Excellent service and I would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 19 May 2020
" FIND ANOTHER CAR HIRE COMPANY THAT IS FLEXIBLE WHEN UNEXPECTED CIRCUMSTANCES LEAD TO YOU CANCELLING. RESPONSES LIKE " ITS IN OUR TERMS AND CONDITIONS" WHEN FACED BY THIS PANDEMIC STINK. "
" This company refused to exchange the car hire for a later date even though Covid 19 was the reason my trip was cancelled. Choose another car hire company as stopped communicating with me when I complained!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JOSE - 04 May 2020
" Extremely easy to use website and gives you a vast range of options to meet your needs. "
" The value and service were great. All very hassle-free :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 08 April 2020
" N/A "
" Due to Coronavirus I had to cancel my trip to Ireland so had to cancel our car booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 06 April 2020
" Sadly, due to Covid-19 the trip was cancelled but I will use you when the date is rearranged "
" Sadly, due to Covid-19 the trip was cancelled but I will use you when the date is rearranged "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 04 April 2020
" I always use auto-europe as I have found them keen on price and a thoroughly professional service. I recommend all my friends to go there. Thanks for the great service and keep up the good work. "
" Despite Coronavirus problems and staff shortages, the airport desk (although slow) coped magnificently. Due to shortages I was allocated a brand new car (which was not deserved as I had a very cheap rental). Everything went smoothly and I was delighted with the service and the whole rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSE - 25 March 2020
" Autoeurope website is easy to use and navigate with great deals from all the top rental companies with easy to choose car types/sizes. "
" It was nice and smooth across the board. Hassle-free rental! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CIARA - 21 March 2020
" Excellent service "
" Excellent service- even during the virus situation. I had to extend my rental due to a cancelled flight and it was fast, efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by REECE - 21 March 2020
" see above "
" had to cancel due to the corona virus. had zero support from staff at a time when airlines hotels and attractions are doing their best to support customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ANDREW - 21 March 2020
" As always, best prices on the net "
" Excellent expedient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GLYN - 18 March 2020
" Overall was very happy with Thrifty and the car. "
" very happy with overall experience, only complaint is that the car was low on oil and warning light came on so had to check the oil which was very low. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DUNCAN - 18 March 2020
" Easy to find a bargain "
" Good Value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 17 March 2020
" L00ked after very well "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JUSTIN - 16 March 2020
" Had to cancel the reservation at short notice due to universities closing and business meeting not going ahead. Fully appreciate it was within the period of no cancellation, I requested that the reservation be postponed until April, same pickup/drop off, same duration but you declined. In this time of uncertainty your lack of goodwill has been duly noted. For a £30 reservation, would it not have been in your best interest to have some flexibility? This may have only been. £30 reservation this time but for future reservations I will require for holidays of longer length and certainly a greater value I will be looking elsewhere. "
" Had to cancel the reservation at short notice due to universities closing and business meeting not going ahead. Fully appreciate it was within the period of no cancellation, I requested that the reservation be postponed until April, same pickup/drop off, same duration but you declined. In this time of uncertainty your lack of goodwill has been duly noted. For a £30 reservation, would it not have been in your best interest to have some flexibility? This may have only been. £30 reservation this time but for future reservations I will require for holidays of longer length and certainly a greater value I will be looking elsewhere. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by IAN - 15 March 2020
" Quick drop off "
" Easy pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 15 March 2020
" The Customer service particularly at the airport desk was not at all helpful. I had to ask all for the information needed for the rental. "
" Overall was a good experience. But thought the desk at the airport was a total unhappy first port of call. Thought she was not interested in giving any information to me at all. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MATTHEW - 14 March 2020
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LEONA - 12 March 2020
" Very good experience as usual swift and efficient "
" I try to use Flizzr as much as possible I find them very efficient and reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 12 March 2020
" Have shared your website already "
" Quick pick up and return. No argument over my separate excess insurance. Nearly new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 12 March 2020
" Very good hassle free "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 11 March 2020
" Always the best rental deals! "
" Quick, efficient & value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JASON - 11 March 2020
" Great staff at budget who were very friendly and efficient "
" The vehicle felt very used and it had over 60k on the clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by SIMON - 11 March 2020
" As above "
" Great company, pleasant staff who were quick to complete the rental. The return process was also simple. Well done everyone at Thrifty! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 10 March 2020
" I am very disappointed that you deal with companies that don't accept debit card payment blocks. Unless this policy is changed, I will not be booking through you in the future. "
" I booked a good car (Toyota Yaris) and was given a poor quality car (Dacia Sandero). Also, unlike every other hire car company I have used before, debit cards were not accepted for the excess cover, despite sufficient funds being available. Instead I had to pay for the zero cost excess, increasing the cost of the hire by several times. I will never book with Fizzlr or Sixt again. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by DAVID - 09 March 2020
" Very good "
" Very helpful and doing paperwork before going speeded up time spent at desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 09 March 2020
" As above "
" I would like the deposit amount of £1285.72 + £85.71 removed from my acc ASAP. I came back on 5th march and they are still showing on my acc "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by RUSSELL - 09 March 2020
" All good apart from the damage identification "
" The existing damage process based on emailing the photos didnt work for me as the emails took too long and left me waiting "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 09 March 2020
" all was good "
" no problems , arrived and car was ready , paper work was quick . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SEAMUS - 05 March 2020
" Absolute dream, very straightforward "
" Thrifty staff are excellent. Very courteous and extremely professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 05 March 2020
" We always use Autoeurope for car hire. Always pleased. "
" Very happy. Efficient, friendly service. Upgraded to a larger car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 05 March 2020
" As above! "
" Absolute rip off, when I paid online for the car I paid extra for full insurance. When arrived I was told the insurance was through a broker and didn't cover thrifty own insurance, I needed to put a deposit on a credit card of £1500 or take out further insurance which was £140. They wouldn't accept payment on my debit card and I don't have a credit card therefore had to pay an extra £140. The car should have cost £60 ended up costing me £200! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 05 March 2020
" Fast service with no queues "
" Very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WAQAR - 04 March 2020
" I am happy with Autoeurope but this experience was awful "
" Faulty vehicle, engine light turned on , contacted thrifty, they advised to go to local garage where check up done and found some thing wrong with censors. Light turned off but on again after few hours, advise given no need to worry and ignore this light. Also service was due and cad was missing at times. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by P - 04 March 2020
" Auto europe is always great but budget do live up to their name. "
" Budget have a collection desk in T2 dublin. After queueing for 20+ minutes I was told to take a bus to the main collection office. I then had to queue for another 15 minutes for a 5 minute pick up. If the first office had had a note telling me to go to the other then, it would have saved tired kids from being grumpy. But the price was great so I cannot really expect more. Car was ok except for peeling paint and 115k km's on the clock. But very clean inside and fully working. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TOM - 03 March 2020
" See above "
" Everything went well apart from the anxiety caused regarding pre-existing 'damage' I was shown photos of very minor scuffs that caused me to take another 5 photos of what I considered equally minor scuffs. I was convinced that the purpose of the notification was to alert me to a likely claim for the most minor of scuffs (even if it was pre-existing). Consequently, I did not particularly enjoy the experience as I felt sure that something would be 'found' on my return. This did not prove to be the case but I shall be extremely careful about hiring from Thrifty ever again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ADAM - 03 March 2020
" Very good "
" Really good value and it was a quick process. Only groan is the staff at the desk who seemed moody and like he didn't want to be there. He spoke way to quick as though he just wanted us out of there BUT couldn't fault the car or price. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DERICK - 02 March 2020
" All in all good value for money, very helpful staff "
" Could not listen to my iPod due to USB port removed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by RUSSELL - 02 March 2020
" As per comments in Box 3. "
" Everything was fine, but my credit card is still blocked by 1,500 Euros a week after returning the car. Please can you fix it? Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 28 February 2020
" Overall, I was happy with this rental from Flizzr. I would recommend the company and will probably use them again myself. "
" Professional and personal check-in experience. On inspection of the car (in snow), some minor damage was discovered that had not been noted on the rental form. This was photographed by me and hand amended on the firm by staff. Drop off experience was quick and easy with no issues. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KATY - 28 February 2020
" No complaints "
" All good - nice staff and very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 28 February 2020
" Very easy to conduct business with Budget. Same as booking it online with yourselves "
" The whole exercise of hiring the car was so easy and quick. Same as returning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 27 February 2020
" good "
" good deal "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GUSTAVO - 27 February 2020
" Easy to book, great prices. Free customer service "
" Easy and fast at collection of the car. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERALDINE - 26 February 2020
" Spent 3 days in a stinking car, had to buy Air freshener just to be able to drive around in the car "
" The car absolutely stunk of sick or sour milk but had been disguised by lots of air freshener so I would not notice until I got on the road too late to turn back in the Dublin traffic "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KATE - 26 February 2020
" It was ok "
" Car wasn't completely clean when I picked it up. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by MAUREEN - 25 February 2020
" Dire "
" Not quite sure what I paid Auto Europe for (paid £38) as I was then charged €208 bu Budget and refunded €64 on my return. No filling point at Budget when returning the car, so I was charged €26 for one bar of petrol. One bar would equate to approximately €5.. Overpriced car hire for a corsa car for 3 days, would not recommend Budget at all. Unfriendly staff on returning the car hire. Given a sat nav without a window connection. Poor service. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARK - 25 February 2020
" Good value for money "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DIARMUID - 24 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 24 February 2020
" overall it was good. drop off is a breeze . thanks "
" pick up was a pain. loads of ppl queuing and only one staff member was working. we are talking about weekday between 7-9 pm. the car was great. clean and new. if you want a compact class you need to book a higher class and so on. at budget Renault Clio is classified as a compact car. intermediate Is a Renault Megane in budgets book which is weird. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JACQUELINE - 23 February 2020
" very good company happy to recommend "
" easy collection & really efficient & helpful staff at Dublin. drop off simple & efficient as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 22 February 2020
" Driver of minibus from airport was out of his cab quickly to load our luggage. Lovely man, asked who we were flying with and dropped us off in no time "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 22 February 2020
" Good "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD MARK - 22 February 2020
" Wipers were falling apart Brakes didn't feel right (auto car) Passenger mirror useless Car wasn't ver clean including dirty inside of windscreen Collected in dark unable to see the 6 pages of damage sent to me via email Only had rental for 48hrs had to phone and get car exchanged, very poor car from Dublin airport Hertz/Dollar/Thrifty "
" The car collected in the dark had 6 pages of damage sent to me, it was pointless checking it as every corner had a knock, when we left around5 miles down the road there was rain, when used the wiper blades fell apart, the brakes didn't feel right and the left mirror wouldn't adjust electrically, when manually adjusted dropped when you went over a bump "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DAVE - 21 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MALCOLM - 21 February 2020
" Same as No 3 "
" It would of been very helpful if someone would of walk me around the car , I could not find the boot release or were to plug in the USB adaptor, Also I was expecting to have a sat-nav , Apart from that the car was very nice. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 21 February 2020
" My car was not at the correct bay and when I went back into desk I was spoken to immediately and all was sorted. "
" very easy and quock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EILEEN - 19 February 2020
" Great price and service. Was concerned the first time as I hadn't heard of Flizzer but they're a part of Sixt "
" Great car fantastic price. It's the second time that we've used Flizzer in Dublin and we'll certainly be using them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 17 February 2020
" Average "
" Average "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by ANGELA - 16 February 2020
" Great prices and service "
" Consistently good service ,quality cars and smooth system "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DARAGH - 14 February 2020
" See above comment "
" On my voucher it stated that the pickup would be at the arrivals hall but when I arrived I was told that I had to go to the remote car hire area . Since we had a late night arrival ,I had to wait outside in the cold and rain with my young children, I was very unhappy. Also I felt that the counter staff were trying to get me to pay for an upgrade as my booked car wasn't available at the airport. I would not use budget again or recommend it to anybody. Regards Daragh "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GRAHAM - 13 February 2020
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILI - 12 February 2020
" Very happy with the service. "
" Very Professional personal from pick up to drop off thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILLIAN - 11 February 2020
" I always use Auto Europe as I feel I get good value for money and I regularly recommend the service to friends "
" Very quick and efficient getting car sorted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VICTOR - 10 February 2020
" see above "
" it was disapointing i took all the insurance out on line and then when i get there i have to take there full insurance as well so the car went from 47 pounds toover 200 so i dont think i will use thrifty again thanks "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIGEL - 06 February 2020
" Good price, good options on website "
" Good price, efficiently and friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 06 February 2020
" See previous comments. "
" Easy booking experience. Price for vehicle very good. Hired a small car which did the job for us. Clean and tidy. Staff at airport and rental company very friendly and efficient. Second time we have used FLIZZR and would definitely do so again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by HOWARD - 05 February 2020
" All good. "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by GERARD - 05 February 2020
" Easy to book on the site, finds great rental deals. Auto Europe is my first choice to find car hire deals. Thank you! "
" Slight delay until I found that flizzr is part of sixth car hire. Friendly helpful pick up, spotless car, easy drop off. A great experience, thank you "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 05 February 2020
" Great service from start to finish. Good car "
" Great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TYRONE - 02 February 2020
" All good "
" Top class service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 02 February 2020
" It's good value for money, and a fast service! "
" It's a great service. This was the fifth time I have hired a car from Budget at Dublin airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by REGINALD - 31 January 2020
" The staff were very helpful to resolve the card problem even though it took a long time to do, But I feel very out of pocket from the extra insurance cost due to no fault of my own. "
" I had a problem getting the car as I was unable to pay the 1500 euro deposit due to my visa Mastercard being bulk blocked as several cards had been fraudulently used. After an hour the manager kindly let me use my wifes card as it was a joint account and hadn't been blocked. It did then cost another 300 plus euros as another insurance had to be taken out as the original was booked in my name. I contacted yourselves by email asking for the original insurance cost to be credited back to me as it wasn't used on the car, but I've heard nothing back from you. Would you please update me on this. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIERAN - 31 January 2020
" Great customer service, pick up and drop off was seamless. "
" Great customer service, pick up and drop off was seamless. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 30 January 2020
" Good booking system with a wide choice of cars. "
" Swift efficient service and a good, clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLM - 29 January 2020
" Excellent service yet again. "
" Excellent service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PHILIP - 25 January 2020
" Insurance is always an issue, you never really know where you stand so you always end up paying more than the offered rental rate "
" At the counter I was told it was cheaper to bring back the car with a partially empty tank , it was cheaper than filling it myself. That can't be right? Also the pitch at the counter was about cost of excess so I went for full insurance which effectively doubled the rental cost. I was offered prepaid M50 Toll which was great. Very efficient pick up and drop off. Bus to pickup was timely. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JANET - 24 January 2020
" Pleasant staff. Efficient process. Tyre issues a pain. "
" Car was clean and fresh. Unfortunately after driving a very short time sensor picked up low tyre pressure. Tyres considerably under inflated and obviously not checked by Budget staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GEMMA - 24 January 2020
" Extremely easy to get the car. Directions to my destination given. Excellent service. "
" Lovely friendly staff. All my questions answered. Absolutely no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 23 January 2020
" Overall good, I will use FLIZZR AGAIN. "
" Had to clean inside of windscreen. Very minor I know. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GARY - 23 January 2020
" Very good all round experience. "
" First time I have used Thrifty and will definitely book with them again , good experience in all departments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GEORGE - 23 January 2020
" Xx "
" Ray at reception was very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 22 January 2020
" No surprises, which is the main thing. "
" Lovely staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FIONA - 22 January 2020
" A few weeks after booking the car hire, I decided to pay for the full insurance to cover all eventualities. I had no confirmation email of this transaction, however the money was definitely taken out of my bank account. For 2-3 days prior to collection, I attempted to view/print my voucher in anticipation of my trip but was unable to as the website was down for maintenance. This meant that on arrival, tired after travelling, and with no voucher to show, I had no information as to which desk to approach. Having tried all the desks at Dublin airport, the last desk "SIXT" managed to find my booking. The final straw was then to discover that, despite the money coming out of my bank account for full insurance, there was no record of it and I had to pay the full deposit on my credit card. I therefore ask that you refund the payment made as it provided no cover in this instance. "
" A few weeks after booking the car hire, I decided to pay for the full insurance to cover all eventualities. I had no confirmation email of this transaction, however the money was definitely taken out of my bank account. For 2-3 days prior to collection, I attempted to view/print my voucher in anticipation of my trip but was unable to as the website was down for maintenance. This meant that on arrival, tired after travelling, and with no voucher to show, I had no information as to which desk to approach. Having tried all the desks at Dublin airport, the last desk "SIXT" managed to find my booking. The final straw was then to discover that, despite the money coming out of my bank account for full insurance, there was no record of it and I had to pay the full deposit on my credit card. I therefore ask that you refund the payment made as it provided no cover in this instance. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by EDEL - 21 January 2020
" Nice staff and good value for the hire "
" Nice staff and good value for the hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DONAL - 16 January 2020
" Y "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LOUISE - 16 January 2020
" Overall my rental experience was very good with Thrifty "
" I would use thrifty again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONALD - 15 January 2020
" Very helpful with my booking query "
" It was only after I signed the contract that I was informed that I would be taken by bus to the compound, this in itself was not a problem, however my car hire started from the moment I signed on the dotted line at the airport desk and I did not actually drive the car away until more that half an hour later. This then meant I had to return the car half an hour earlier than I planned causing more waiting time in the airport than was necessary. There were numerous scratches on the vehicle and the emblem missing from the back none of which were itemised on the contract and as we were told to just drive away before taking photos that is what we did but I hope that there are no arguments now about the condition of the vehicle as no staff member came out to the car with us. As this was my first time in Ireland I was concerned about the toll situation and it would have been nice to know at the beginning of the car hire that the tolls are charged to my credit card at the end of the hire period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by SIOBHAN - 15 January 2020
" Good "
" Had my car in the terminal as per my request "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ROBERT - 13 January 2020
" All went very smoothly and fast "
" Very easy and pleasant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH GERARD - 13 January 2020
" All fine except for damage to car on pick up. "
" Email sent with damage to car did not match actual damage. Said it was dented at back passenger side when it was covered in scrapes. Impossible to see at 11 pm when collected. Noticed next morning. Took photos of damage and because of metallic paint photos where not clear at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PATRICIA - 13 January 2020
" Excellent "
" Everyone very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 13 January 2020
" All good tks "
" Flowed well fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 12 January 2020
" Made for a lovely few days with family "
" Wonderful experience hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 09 January 2020
" Great value. I've booked with auto Europe many times. Everything with the booking always runs smoothly. "
" Counter staff were Polite and helpful. But my car wasnt ready and I had to wait nearly 40mins after I gave my details. Carpark was really empty. Didn't look like there was enough cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BARRY - 08 January 2020
" I have been using Auto Europe for over a decade now, and have always been delighted with the service. "
" The service I received was excellent! The only very slight downside were the cigarette burns on the driver's seat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SHARON - 07 January 2020
" Easy efficient transaction "
" Large deposit put in credit card as did not take out extra insurance. No damage noted on paperwork prior to collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by JOHN - 06 January 2020
" We had a great experience except that we were charged $1332.79 to rent a car, the one I had reserved and paid for was too small so we had to pick a larger car which cost me an extra $783.03 on top of the $549.79.. "
" Very pleasant but failed to give me an overall price when asked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EDWIN - 06 January 2020
" No issues with Auto Europe. Smooth transactions and communication as always. "
" Vehicle was a Skoda Fabia. Not impressed with it. I've been supplied with better vehicles in the same class before. Price was high too. I assume that hire companies are jacking the price because it was Christmas. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SINEAD - 05 January 2020
" I had realised I booked the vehicle a night short of my requirements. I called the day before only realising after looking at my flight details and my car rental details that there was a miss match. I did call Autoeurope who were courteous but unable to amend my booking without charging me almost £300 for additional day which is extortionate. "
" The car I was offered 1st after being told they would give me a good car was dirty and the driver seat could not be adjusted such that I could see over the dashboard properly. I went back to the desk citing the issues and they gave me another vehicle which was better comparative to the 1st vehicle. Unless I complained they would have dumped me with I terrible vehicle. The return was easy and the person who collected the car helpful and courteous. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by ALAN - 04 January 2020
" Very pleased no faults "
" Very good and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 03 January 2020
" See above regarding the original car which was not to standard for renting out. The replacement car was fine and delivered a long distance although tyres were flat. "
" Very poor standard of car which broke down needing replacement and losing me use for a full day of the hire period. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PAUL - 02 January 2020
" Please see above "
" I have chosen this car provider because they were meant to be "at the airport" and advertised a decent car. Instead of an expected Golf, I was given old Renault. Simple car pick up took over an hour, which is unacceptable. It was longer than a flight from London! A huge delay to a short journey. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by IVNA - 02 January 2020
" all good, nothing to report. "
" The only thing that ruined the experience was the actual car. Awful vehicle, no acceleration, struggled on the hills. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by RYAN - 01 January 2020
" The hidden charge above should have been clear when booking. "
" They had a hidden charge of over 30 euros to drive into the north of Ireland. Other rental companies such as Thrifty and Hertz do not have this charge. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MATTHEW - 31 December 2019
" See panel above question 3 "
" Excess waiver was very expensive - more than on Budget website. Car was advertised as Toyota Auris or similar. This car was an intermediate which I chose for larger boot space (has 412 litre boot). Car I was given was Nissan Juke which has a much smaller boot space (350 litres). Hence the car was not similar but much smaller. Also car had a warning light on the dash so had not been properly inspected. Turned out to be a low pressure light for the tyre so would have been easy to fix either by inflating or replacing. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PETER - 30 December 2019
" Car a little older than I had hoped. "
" Fine "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JAMES - 27 December 2019
" Easy to use website, competitive prices. "
" Good and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CLAIRE - 27 December 2019
" always easy "
" always great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 24 December 2019
" - "
" Best car rental experience ever! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 22 December 2019
" Very good value. "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 20 December 2019
" Good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ELAINE - 19 December 2019
" Car was very cold with a draught coming up through the floor "
" I want to pay the toll but had to leave quickly. I don't have the reg to pay it. Can someone send it pls? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOHN - 19 December 2019
" Good price as usual "
" I have used them before and as usual the people I dealt with were pleasant and helpful. The car had some unrecorded damage which I highlighted and they updated the system quickly and easily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNIE - 18 December 2019
" Good experience "
" Will be using budget again "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DESMOND - 17 December 2019
" Hired a car for one day however the experience we had from your team was incredible. will definitely use you again "
" Your staff had impeccable manners, everyone we dealt with was so helpful from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PATRICIA - 17 December 2019
" I am a fan of Auto-Europe and use them on all my rental bookings. My preferred rental company is Budget, but I generally go with the cheapest offering for a mid-size 4 door unless there is little difference in price, in which case I chose Budget. "
" Everything was very polished, professional and friendly, I was very satisfied. Only one thing I did not like - I prefer it if your booking envelope gave a piece of paper indicating any existing damage. I do not have a good smartphone, not access to the internet in my destination, so I have no record against which I can check existing damage on the car before leaving the rental location. There was no problem on my return with Budget, but I have experienced problems with several rental companies in the past. I preferred to older method where any damage was noted on paper at the time of pick-up. Could this not be done with a 'print screen' facility at the counter? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ENDA - 15 December 2019
" From the initial booking to dropping of the car was very easy "
" Budget have never let me down "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 15 December 2019
" Overall very happy. I have been using Auto Europe for several years now and have always been happy with the experience. "
" Good service did not have to wait long for courtesy bus pick up and drop off. Excellent value for money. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MOIRA - 14 December 2019
" Simple online booking "
" Premium service for a budget rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by GERALD - 14 December 2019
" Booked originally with Alamo, checking prices as I normally do before hand found that Alamo had disappeared from the list. Found Alamos own website was half the original price, when contacting Auto Europe unless is filled in a form etc they wouldn't match the price. Easier to cancel then rebook. However before the pick up date found Enterprise price as almost the same. "
" One of the few companies that provide cars for over 75s with no fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 13 December 2019
" Very smooth collection and drop off "
" Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET CARMEL - 13 December 2019
" No problems "
" Lovely car but very low so difficult to get out of it.Staff very professional and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRENDA - 13 December 2019
" Will definitely use Budget when o visit Dublin. "
" Very good and reasonably priced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRYAN - 12 December 2019
" A little worrisome when I have to record damage to a car and drive away without anyone in Budget acknowledging the damage. "
" I was informed at the check-in bookings office that the car had "no damage" - when I collected the car, I was asked for the form where dents and scratches are recorded. I didn't have this form, nor was it ever presented to me (except in electronic form which I received subsequently. I was told to record any damage before driving away. This I did....but I just want to highlight that there were a LOAD of scratches and dents on the car... Obviously the "no damage" attestation needs to be amended on this particular car, or the next hirer might not be as observant and will drive away only to be charged on their return for pre-existing damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 12 December 2019
" This was a vast improvement on the car we had in September "
" There was a huge improvement in the condition of this car from Sept. It was fairly new & very comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULA - 12 December 2019
" very quick and efficient and great value "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 11 December 2019
" Auto Express is my only choice for car rental. Superb every time. "
" Seamless as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 10 December 2019
" Car was fine, booking with you very good. "
" The booking assistant said the extra cover I bought with you was not really sufficient, and if I had an accident or issue I would have to claim the money back from you after, is this correct ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALASTAIR - 09 December 2019
" See above. "
" I always have to cross into Northern Ireland. Budget charge about 30 euro. After a bit of digging I found that Hertz group don't, so although they charged about 5 euro more up front it's well worth getting a car from them. I suppose you know this already and if I had just asked you then it may have saved me quite a bit of time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 09 December 2019
" Can not fault my experience with flizzr. I will recommend this company to anyone that asks me about car hire . The service and value for money was second to none "
" Can not fault my experience with flizzr. I will recommend this company to anyone that asks me about car hire . The service and value for money was second to none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 09 December 2019
" Not happy with waiting so long for the bus to off-site office. Car was very good and impressed. "
" Very happy apart from the fact that the details of car stated that car was available from terminal building - it was not - had to take bus out to off site office and had to wait over 20 mins for a bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 09 December 2019
" easy to use, no problems "
" Very good car, suited me very well. No collection at airport, sent to office on shuttlebus. Good service but i have an issue with everything done by phone with no paper. i do not have a smartphone so could not get any evidence of existing damage to the car. Would think twice about using thrifty again because of this. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MIGUEL - 08 December 2019
" As above "
" Great the staff were first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 08 December 2019
" I have used Autoeurope for many years and have always found them to be efficient and price competitive "
" I was told that the only damage to the car was scuffing to one alloy. Luckily I noticed that there was significant damage to the passenger door which in my view could not have been missed by Flizer staff, had I not spotted the damage and emailed photos to Flizer customer services, I would now be paying for it. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by IAN - 07 December 2019
" Great "
" Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 06 December 2019
" Worst car hire experience of my life!! I paid for full insurance cover when I booked the car online. For Budget to then inform me that I'm actually not covered with them is ridiculous. And it's also ridiculous Budget can't provide basic windscreen cover! A 200mm crack in the windscreen due to a stone chip thrown up by another vehicle is completely outwith my control! Further, at no time during collection of the vehicle did your staff mention the insurance cover I have paid for would not be honoured by Budget. This was not damage caused by careless or poor driving, this was a stone thrown up which is not an unusual occurrence. That is why insurance companies cover windscreens and charge a minimal excess. For Budget to then charge me over €731 is a scandal! An absolute disgrace, shocking service and an unbelievable disregard for paying customers. I will be making this as public as possible in the hope that other customers will not get robbed by Budget for events that they have no control over. "
" Worst car hire experience of my life!! I paid for full insurance cover when I booked the car online. For Budget to then inform me that I'm actually not covered with them is ridiculous. And it's also ridiculous Budget can't provide basic windscreen cover! A 200mm crack in the windscreen due to a stone chip thrown up by another vehicle is completely outwith my control! Further, at no time during collection of the vehicle did your staff mention the insurance cover I have paid for would not be honoured by Budget. This was not damage caused by careless or poor driving, this was a stone thrown up which is not an unusual occurrence. That is why insurance companies cover windscreens and charge a minimal excess. For Budget to then charge me over €731 is a scandal! An absolute disgrace, shocking service and an unbelievable disregard for paying customers. I will be making this as public as possible in the hope that other customers will not get robbed by Budget for events that they have no control over. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOHN - 05 December 2019
" Very good! "
" Okay "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAYMOND - 05 December 2019
" No complaints - all good as expected. "
" No problems - efficient and pain free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 05 December 2019
" Have booked with Auto-Europe many times now, and am completely satisfied. When things went wrong (a claim on a hire in 2017), Auto-Europe sorted it out. "
" Great overall - long queue on Pick-up though with 1-2 staff only at the counter "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by RHONA - 04 December 2019
" Really disappointed to have been mis-sold services. "
" I booked to collect the car in terminal in Dublin airport T2, according to the Budget staff at the desk, this is not a service you (auto-europe) can claim to offer. I chose to use your company solely on this option - your costs were higher than other services, but I felt that the easy in terminal pickup was worth it. I had actually used your services once before (last year) and collected the car in terminal, but I found out on Thursday that this was soley down to the Budget staff arranging for a car to be available for me in terminal. This wasn't an option for them on Thursday. You're mis-selling your services and I won't be using your company again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARIAN - 03 December 2019
" no comment "
" pleased overall but condition of vehicle was poor "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by ALAN - 29 November 2019
" great experiance overall got what i wanted with helpful service from thirfty hertz "
" really good overall experiance, i assume there was nothing else wrong as i have not heard back. so thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 29 November 2019
" Never, I have been conned "
" I was told at desk it would be advisable to take out 'supercover insurance' as most people do that. and was told it would be 20 euros extra. so i agreed. when i returned the car found out that it was 20 euros per day, so have incurred an 80 euro charge for nothing. I have been totally conned by Thrifty staff into paying for something I did not need, and not told the truth about charges. I am very upset by this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEAN - 28 November 2019
" The whole experience was hassle free. Felt a level of security having the voucher with Auto Europe so it wasn't just us versus Thrifty. "
" Pickup and drop-off was quick. They had us sign at the counter before we examined the vehicle, and I expressed some concern. But they assured us that if we went out and discovered more damage on the vehicle than was agreed to come right back in and they'd change the agreement. So watch out for that. Although we didn't have any issues in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARY - 28 November 2019
" Great service, no hassle "
" Great service, no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JANICE - 27 November 2019
" quick to drop off too. "
" quick to get the car....but then quiet time of year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHEL - 26 November 2019
" Fantastic value, good cars, on airport location, what's not to like "
" After car dropped off I still have no confirmation of deposit return or all ok with car etc?? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 25 November 2019
" See answer to comment 3. "
" I am a regular driver every day. I find it a nuisance having to provide Doctors letter and insurance when picking up the vehicle, especially as the doctor makes a charge which increases every time of asking can this problem be overcome??. Your comments please "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULINE - 24 November 2019
" Smooth, easy process with Autoeurope, as always. "
" Only annoyance is that they tried to sell me a sat nav at the pick-up desk, which I declined. Turned out the car had an inbuilt sat nav. Disingenuous of them to try to sell it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 21 November 2019
" Would certainly book again "
" Completely stress free experience. Excellent throughout from booking to dropping the car off. The staff involved were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARKUS - 21 November 2019
" Great service , friendly people from Avis/budget. Overall : Phantastic!! "
" Great service , friendly people from Avis/budget. Overall : Phantastic!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 20 November 2019
" Staff very compitant "
" Same guy at counter as previous rental. Easy quick and professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEMMA - 20 November 2019
" Auto Europe is great, we used them recently - Hertz, rubbish "
" This was a scam. The car was good value but the excess reduction was exorbitant. I have rented cars in 7 countries & this was by far the most expensive I've experienced. The car was scratched, in a terrible state, the SD card had been removed & we therefore had to get a GPS. I will never, ever use Hertz again "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by JOHN - 19 November 2019
" All fine "
" Car not cleaned terribly well. Sweet papers inside and outside had tar and dirt around lower half of car made checking car take longer.marks on car not recorded but I got them recorded before I left..otherwise everything excellent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KATHLEEN - 15 November 2019
" The whole process was very smooth and eas, will recommend to others. "
" excellent, comfortable drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSEPH - 13 November 2019
" All was fine "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 12 November 2019
" The car was unexpectedly basic and higher mileage than l am used to. But perfectly serviceable. "
" A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 12 November 2019
" As 3 "
" Excellent hire rates Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KRISTIAN - 11 November 2019
" Another good experience with Autoeurope. "
" Straightforward enough. Car had some damage that wasn't indicated on the tablet when I collected it, i.e. scuffed alloy wheels, but this wasn't an issue when I dropped it off. only annoyance was that the aerial had been broken off the car so we couldn't listen to the radio. Fortunately we like playing eye spy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANGELA - 10 November 2019
" Would use them agaib "
" Always consistently good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 07 November 2019
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HELEN - 07 November 2019
" Booking was easy, my only slight concern is that it is not very clear from looking at the booking confirmation email what car hire company I am going through. I had to open up the link and search. "
" The staff were very helpful and experience was good however the car was not in very good condition. The car itself had not been through the car wash. Inside seats were stained and the car had quite a few dents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PETER - 06 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DEREK - 06 November 2019
" As above "
" A seamless experience, expected to be diverted to the off site pick up but provided a car in the terminal as weather awful thanks to Des. Was a little unclear about drop off as no merger greeter in the car park otherwise all very good and exceptional value. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 05 November 2019
" Hiring through AutoEurope appears fine but Thrifty regard you as another firm-kind of, I should hire direct. "
" Adele was abrupt-'credit card'!! My vehicle request was a 4door clio Also queried my age - accepted by U Given a skoda citigo automatic. Not good! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 05 November 2019
" Auto europe are always good "
" Not enough staff so had to stand for 10 minutes witing for key collection as no-body was available . the drop off was similar. One member of staff dealing with an accident claim and one doing admin so missed the bus back to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 November 2019
" . "
" Onboard computer kept raising warning messages regarding tyre pressure- Thrifty staff disinterested "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DECLAN - 04 November 2019
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 02 November 2019
" . "
" Booked a Toyota Yaris or similar, ended up with a Renault Clio which is a much less comfortable car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KIM SHEENA - 31 October 2019
" I always use Auto Europe for my car hire. They have very competitive hire costs & this time I got a free upgrade. Very happy customer "
" It was a smooth and easy car hire experience with Budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BESSY - 31 October 2019
" Very helpful "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIOBHAN - 31 October 2019
" Hidden charges, lack of transparency "
" Acquired an £80 charge to my cc on arrival home. Unable to contact by phone to find out why? "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DANIEL - 31 October 2019
" autoeurope is great "
" I would recommend Thrifty if they continued to provide the cars from the aiport arrivals area and not from the car rental village.Getting on a bus after the flight is not the best start as thrifty had previously provided cars at the arrivals area. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SILVIE - 30 October 2019
" The information provided during the booking process was totally misleading and cost us much more money in insurance than anticipated. There were other charges we were not made aware of. You got yourself 4 very unhappy customers. I'm happy to provide more info over the phone, if anybody is interested. "
" Helpful staff, easy pick up and drop off. The link between Europe Car and Budget is terrible and lead to extra charges which were NOT expected. Also, I haven't received my petrol deposit even though its been a 13 days since I rented the car!!! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 30 October 2019
" Auto Europe is always good. Shame about thrifty this time. "
" Dirty car, no washer fluid and the air pressure in the tyres kept going down over the week of the rental. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by ANNA - 30 October 2019
" Your excess fees. We're much higher than some of your competitors so while the initial price was reasonable it overall worked out more expensive than my Eurocar that I had for 8 days "
" The engine sounded terrible and as the car had over 100k kms it felt like previous users had reved it to death. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JACK - 30 October 2019
" See above "
" At no point during the booking process was it made CLEAR that I would need a credit card rather than a debit card to hire the car. I do not have a credit card, and I missed my friends wedding in Ireland because you hid this detail behind a terms and conditions button that isn't obvious during the booking process . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by IAN - 29 October 2019
" My only issue was that my booking did not inform me that Flizzr and Sixt appear to be the same company. We couldn't find the Flizzr desk and only on asking someone were we informed that we should go to the Sixt desk. "
" Everything you'd want from car rental - simple, efficient and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 29 October 2019
" All went as expected "
" All went as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 28 October 2019
" Booked an automatic vehicle but was provided with a manual gearbox. I am awaiting a left hip operation and this caused a lot of discomfort using clutch. "
" Booked automatic transmission Toyota Yaris but was supplied with manual transmission VW Up. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RENE - 27 October 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ESTHER - 26 October 2019
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 24 October 2019
" Great, friendly customer service from Ian in T1 Dublin airport "
" Efficient service provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 24 October 2019
" Went without any problems. "
" Excellent servise all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 24 October 2019
" Auto Europe are the best! "
" Fine, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by TARA - 23 October 2019
" I would not recommend at all. Bookings are misleading and help team are anything but. Made the booking very stressful. Thankfully the staff at Budget were more than helpful. Still waiting on an email regarding service that I was told was being sent on Friday from AutoCar "
" The experience with budget was very positive and I would definitely book with them direct in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILLIAN - 22 October 2019
" Car Great, Staff Friendly, and Service excellent "
" Excellent service, quick and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 21 October 2019
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 21 October 2019
" Efficient, no-fuss service "
" Efficient, no-fuss service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 20 October 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KENNETH - 19 October 2019
" Good Value "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PETER - 17 October 2019
" Very good 10 out of 10 "
" Must say very good. Efficient very well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 17 October 2019
" I've used auto Europe a few times now, and have always had a good deal. I had to use the insurance a few years ago for a tire puncture (budget charged 150 euro!) but I had the money back within a week from the excess refund insurers who were quick and efficient with the claim. "
" Quick efficient pick up and drop off. The car, although new was feeling a bit rough, it had done 60,000km in a year mind you! - and being a hire car i doubt they were all gentle miles either. But it did the job and got me about ireland without any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TRACEY - 16 October 2019
" As above "
" I had to cancel my trip ... so I didnt pick up the car .. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ALAN - 16 October 2019
" Excellent Service & Staff "
" Helpful and courteous staff, would recommend to friends & family "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 14 October 2019
" Overall a company that could do so much better if the staff were more professional and look the part and the vehicle ordered was something like what was offered "
" Ordered a Hyundai Tucson offered a dacia duster even though tucsons were available after some discussions a kia sportage was offered and accepted but not very professional "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARTIN - 14 October 2019
" Very poor service "
" Gave me a high mileage car with multiple scratches, changed at the collection area, then charged me for an extra day when i dropped off at the same time as eventual collection (after added time)!!!!!! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by MARI - 13 October 2019
" I dont know what you want me to put in here but I wasn't very happy with Budget and I would like this to be fed back to them about the way I was treated. Also with regards to Autoeurope, Budget says that third party car rentals are not picked up on site but that parking is reserved for their own customers. So this should be looked at as I booked the car as I thought I was picking it up on terminal and therefore be quicker to get home after a long day travelling. "
" When I booked my rental from T2, Budget was not the cheapest rental company, but a recognisable quality brand and the car was indicated to be on terminal for a quick pick up. On arriving 2 men at the budget/alamo kiosk. were chatting quite friendly. I presented my voucher to the younger man with brown hair (mark?) I was told I had to get a bus to another desk where I would be dealt with. I asked why as I was expecting to pick up the car on terminal.. He was heavy handed with his response, It was not the content but the manner and tone in the way he delivered his response being a bit aggressive. I could only have that if I booked direct. Whatever way I booked I believe the service operative should deliver customer service with the minimum of polite interaction with a customer. The difference how he spoke to his collegue and me (the customer) was quite apparent, friendly chat to his mate on the bench and another reflecting a nonexistent need to give customer service to those who booked via a third party. There was then a big line of people at the bus stop and was informed the next bus would be there in 20 mins as he was the only driver - so I was to the depot rather than stand around in the cold. I was given a big car which I said I didnt want but there were no cars left but I could pay extra and get an smaller automatic. Thankfully I was able to change the car the next day but again I had to go to dublin airport. However it was very busy and I queued at desk when I eventually got served I was told to go back and hand the car back to be checked first. Then when I went to the return booth they were sending me to the other desk when I said I had been and was told to come down here. So experience was not great, could have been a bit more helpful on the car return as I had called so could have made it a bit smoother/quicker for me. Though I really feel that the budget personnel I first encountered should be sent to some type of customer service and maybe an anger management class of some description. I would like someone to acknowledge this incident because it really upsets me that someone think that its normal to speak to someone like that. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARIAN - 11 October 2019
" A very satisfactory experience. "
" A very satisfactory experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SHARENDRA - 10 October 2019
" Booking the vehicle was easy and at a competitive rate "
" The agent who served me at the counter on receiving the vehicle was courteous and helpful. advised me on the vehicle types and presented me with a good vehicle that I enjoyed driving. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 10 October 2019
" Avoid Budget they could not give any customer care they just haven't got a clue. They really screwed up my travel plans and I ended up having to take a car which was below the size I booked. Absolute rubbish "
" Pickup was delayed by over two hours, many people had been waiting for more than thre hours. Staff were unhelpful and would not give information. Car recieved was a small car despite booking a mid size car. Shambolic disrespectful and uncaring "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ZBIGNIEW - 10 October 2019
" see above "
" On arriving/leaving the airport the desk it was not manned. Being directed to catch a mini bus outside the terminal. On arriving at the compound was then forced to pay a further 22 euros for "insurance" which I thought was already covered. Very poor show......... and when trying to call the office at 5.30 it was closed on Saturday afternoon it was closed with no means of talking to anyone! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RYAN - 10 October 2019
" Easy, quick and great value! "
" Efficient service and provided with a new vehicle. Have used previously and will most certainly use in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEDJAT - 09 October 2019
" Terrible. Very disappointed. "
" I was not aware when reserving a car that I had to present a credit card at the pick up point. You should have made this clear at the point of reservation in bold capitals. Therefore myself and partner were shocked to be told this in Dublin at the airport. We were stranded and had no alternative to wait 2 hours for a bus and then suffer a long 3 hour journey to the destination. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MICHAEL - 08 October 2019
" Very good car hire experience "
" Very friendly service and very reasonable price helpful staff would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 08 October 2019
" Staff were great. Shame about the car "
" Car was a Dachia.... not great. Warning light came on. Probably the worst hire car I've ever had.... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ROBERT - 08 October 2019
" All problem free easy and fast "
" Down point was that pick up wasn't at airport so you mislead people who make a booking otherwise all very good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JACQUELINE - 08 October 2019
" Easy website "
" Excellent service - friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LASZLO - 07 October 2019
" I would like to have an invoice on renting cost on the following company. SECUIANA S.A. Str.PACII, No.42 525400 TARGU SECUIESC; ROMANIA VAT. RO 3667158 Please send this invoce on ldobra@secuiana.ro Thank You very much. "
" Everything was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 04 October 2019
" Easy to set up hire online. Great value excess waiver. Everything went very smoothly "
" Great value .Very efficient and courteous service from staff. Car was immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ELIZABETH - 04 October 2019
" As above "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 03 October 2019
" Auto Europe should make it CRYSTAL CLEAR that funds could be blocked on the client's credit card for up to 3 weeks after the return of the vehicle. Unless the block is released within the next day, I will be doing my best to ensure my friends steer clear of your site by informing them of this situation. "
" There is an amount of Eur 2,200 blocked on my credit card 5 days after returning the car and I have been told by Budget that it could take between 10-15 working days for this to be released. This was NOT made clear on Budgets documentation and is COMPLETELY UNACCEPTABLE!! The block went on the second I collected the car; why can it not be released the second I have returned the car in a satisfactory condition? I did not agree to this and I will not be using Budget in future if this is standard procedure. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JASON - 03 October 2019
" No issues with auto europe "
" Car was an absolute shambles and poor service both collection and drop off "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by SIMON - 03 October 2019
" Very slick "
" Worked well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SYLVIA - 03 October 2019
" I've contacted autoeurope customer service to request a refund, more than 1 week later and I still haven't had a response. "
" The staff would not allow me to collect the car with a credit card that swipes, stating they could only accept chip and pin. Therefore i had to make alternative travel arrangements late an night. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PATRICK - 02 October 2019
" All went efficiently "
" Expected a better grade of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MICHAEL - 01 October 2019
" From start to finish all went well, and the price was very competitive. "
" The staff were very helpful,and explained everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 30 September 2019
" Returning the car was a simple quick, pleasurable experience, onto the shuttle bus and into the terminal with no delay. Well done FLIZZR and SIXT how the service should be. "
" First time to use FLIZZR, very impressed the helpfulness of the shared desk with SIXT, it was quick, easy on my way to collect my car within a few minutes, at the collection point again my keys were ready, my upgraded car very nice and we were on our way down to Athlone in no time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHYLOMENA - 29 September 2019
" Very easy from start to finish... Excellent staff. "
" Staff were amazing and very courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAGGIE - 29 September 2019
" I would recommend "
" Car had quite a few scratches on it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by CLIVE - 29 September 2019
" Very long queue at pick up with long wait. Just volume of people. Apart from that, all good. "
" Very long queue at pick up with long wait. Just volume of people. Apart from that, all good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 29 September 2019
" Trouble free "
" A trouble free car hire experience. Thanks to all concerned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 28 September 2019
" Simple booking process and great cars at competitive prices. "
" Flizzr/Sixt are for me the best in the business. No fuss, no hassle, just total efficiency from check in to return. I will certainly try to use them for my next visit(s) to Ireland. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICK - 28 September 2019
" Very good value and everything went smoothly would use again and happy to recommend. "
" Very good experience overall only slightly tempered by the expectation that the "on airport" location description wouldn't involve a bus ride to another location and finding that it in fact it did. Having said that the bus experience was good and the Hertz/Thrifty drop-off was exceptionally efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FRANCIS - 28 September 2019
" Drop off was very smooth, stupid that the company is called Flizzer when there are no signs to follow at the airport. Also is not located where the confirmation said. "
" Ridiculous that you buy insurance online then have to buy further insurance at the counter. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by SUSAN - 27 September 2019
" It was very good "
" Had to wait half an hour for vehicle to be ready. Also why do I have to pay extra to go into Northern Ireland?. We are still in the EU - just about "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JENNIFER - 27 September 2019
" Inexpensive but very poor standard of car. "
" Car was fairly bashed up and dirty inside. Probably the worst car rental we've had for a while in terms of the car itself. Probably should be told if you are getting a car that's clearly been in an accident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARY - 27 September 2019
" Comparable car price rentals for comparable cars. "
" A bit slow at pickup counter at Dublin Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WILLIAM - 26 September 2019
" The vehicle was excellent - Peugeot SUV - and I've never liked Peugeot until now. "
" Great experience and helpful staff at check out and check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOE - 26 September 2019
" If you are careful at pick up...take pictures, great experience! "
" Lucky I took pictures on pick up,as on return Budget checker pointed out a mark on the wing mirror but I had the picture from pick up "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BEN - 26 September 2019
" NA "
" NA "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by CHARLES - 25 September 2019
" Very good customer service from this man. "
" Very nice chap served me at the airport counter. He got the best deal he could for my situation. Very positive compared to Sixth car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEWART - 25 September 2019
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ALISON - 24 September 2019
" This depends on whether the problems we experienced collecting the car at Budget Dublin are acknowledged. "
" We were made to wait almost 2.5 hours to collet the car. The number of counter staff for the number of customer as totally inadequate. Other staff, Avis, stood around doing nothing, even though the Avis and Budget staff ware the same uniform. You must develop a system where staff can assist each other. We therefore were unable to reach Dublin at our expected time, missing the whole afternoon and arrangements that had been made. We have received no apology or compensation for the activities we therefore missed, due to the time we had to wait at Budget Dublin airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by RUSSELL - 23 September 2019
" Not able to use service bevause it wasn't made clear at the time of booking that a credit card was needed to secure a £1,500. We didn't pick up the email demanding our credit card in time & although we offered to pay with an alternative method, we were told no. Because our call was within 48 hours of the trip, the company refused to give us our money back. So not only did we pay £70+ for a service we didn't realise we couldnt use, you also kept our money & we had to find an alternative car hire company. It's a total con & we'll be advising everyone on social media not to use you. "
" It's a con. Will not be recommending & negative feedback given on Trustpilot. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JUDITH - 22 September 2019
" Booking with you was easy - Budget are beyond unsatisfactory "
" The paperless system is a joke. We were told the car had just two points of damage (scratches? ) and if we found anothing else we should just take a photograph. After 12 photos of scratches and major dents we decided to request another car. The car being dirty and making it difficult to assess the extent of damage. The second car we were given also only showed 2 areas of damage on the representative'so tablet but again we found numerous areas of damage which WE then had to photograph. This is wholly unacceptable. We would never hire through budget again "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by FERGAL - 21 September 2019
" Auto Europe is a great way of finding a great deal. "
" The first car had a piece of rubber missing from the wall of the front left tyre. I appreciate it was a one-off and an unusual occurrence but one that should not be missed when the car is serviced. The replacement was fine and the help from the counter staff was excellent though it did take time due to how busy they were and added an hour to the check-out process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DONAL - 21 September 2019
" NA "
" As always, the staff tried to blame for a scratch that was already on the car when I hired it. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SOPHIE - 20 September 2019
" we will definitley use you again to find a hire car. "
" Staff at desk were helpful, but when we got to the car there were some marks one door, but no one around to talk to, so we had to trudge back to the desk. The car was very good a Nissan Qashqai. On returning it the staff were very quick to check fuel level etc . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by FRANCISCO - 20 September 2019
" Very helpful staff "
" Everything clear, good experience highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 19 September 2019
" Excellent service "
" Clean and lovely car. Great service thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DENNIS - 19 September 2019
" Efficient service and great value. "
" Great service . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by COLIN - 19 September 2019
" Very satisfied although it was a pain getting from the ferry port to the airport to collect/drop off vehicle. Why don't you have an office at the ferry port?? "
" Excellent service although disappointed that you do not offer a collection/delivery from the ferry port. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ROBERT - 19 September 2019
" We had to wait in a queue for 1.5 hours to pick up the car which was unacceptable. Also €10.50 per day for an additional driver felt exorbitant. Otherwise all good. "
" We had to wait in a queue for 1.5 hours to pick up the car which was unacceptable. Also €10.50 per day for an additional driver felt exorbitant. Otherwise all good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CATRIONA - 19 September 2019
" Very happy with Auto Europe, always find me the best deals "
" Happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 19 September 2019
" always happy with Auto Europe "
" Budget are my favourite rental; great value and never a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 18 September 2019
" Great experience. "
" We had a very pleasant experience. We were collected at the airport, taken to the care hire area by shuttle, and received the car very quickly. Paperwork was kept to a minimum, all being done electronically. On our return the car was handed back without problem and a bus was waiting to run us to the airport. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 18 September 2019
" Very happy with staff and car "
" Nice car,no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KEVIN - 18 September 2019
" I like the service but not the wait so would recommend it but warn people to expect a delay "
" The queue for 40 mins to get service didnt help but the service was very friendly and efficient service , sort out the queue system "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 17 September 2019
" On airport car rental should mean just that. We were made to take a shuttle to an off airport location when I specifically booked on airport car rental "
" Booked on airport car rental but had to take shuttle to an off airport location. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLIN - 17 September 2019
" Taking the ferry next time "
" Too many hidden extras "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANTHONY - 16 September 2019
" As mentioned above apart from these problems the car was ok and returning staff were fine "
" It took an hour to be picked up on arrival at the Sixth booking in desk to the bus picking me up to take me to the hire car depot very unsatis factory.The car speedometer was in miles per hour ! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by NOELINE - 16 September 2019
" Overall a very good service. I liked the fact that you didn't have to try and pay the toll as it will be taken off my card once they are billed. Would definitely use this company again. "
" First time renting a car. From start to finish costumer service was very efficient. Greeted by a very personable young man who explained everything very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CLIVE - 15 September 2019
" Car drove well no problems "
" Very efficient and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEIL - 14 September 2019
" After being in Ireland and discussing my experience with others it became apparent that this happens a lot in Ireland. Must be a money making scam. Get people to book cheap car hire and hit them with an outrageous bill because you are trapped. Very unhappy with the service. Also, the car was not 100% roadworthy as the tracking was out causing the car to pull to the right. "
" I was charged for insurance because they would not accept my credit card. They were not very helpful. I have used car rentals in the UK Europe and USA for over 30 years and never had such a bad experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SEAN - 12 September 2019
" Having booked a medium sized car we were offered a mini convertible...wife had a smile on her face for 3 days straight !!! "
" Apart from a small wait to get processed everything was done quickly and professionally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JACQUELINE - 12 September 2019
" As above . Cold and indifferent returning staff "
" On returning the car the person checking accused me of damaging it . What to me looked like a missed polished mark but he would not discuss it or try to buff it. I was ordered to follow this person who then handed it over to another very cold and unfriendly member of staff. The explanation of the procedure for this was very poor and staff did not appear interested in customer care. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JONATHAN - 11 September 2019
" Very impressed on price. All went well "
" Very smooth, no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 11 September 2019
" Easy process "
" Still awaiting my pre auth to be released "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DAVID - 11 September 2019
" Have a second booking with Autoeurope for Majorca coming up. Hope all goes as well as the last. "
" Everything went smoothly from start to finish. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 11 September 2019
" Not so BUDGET hire "
" Upon booking it in the first place I thought I was getting a good deal. As I arrived to collect the hire car everything seemed fine and then as I handed over my credit cart to take the £1500 Deposit!!!! (Which I hadn't been aware I would incur) unfortunately this exceeded my credit limit. As it was the only card in my travel wallet I was then forced to take the non refundable costs, on the contact. So my experience with budget which I initially thought would be good value for money ended up costing me more than booking a high end car with one of the many competitors. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 11 September 2019
" Usual good price "
" Car was not full upon collection, not enough to complain about, but I wouldn't wish to return it 9/10ths full. Also a lack of clarity on M50 tolls, I do not know what we will be charged. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BREDA - 11 September 2019
" Friendly staff, lovely car, efficient process "
" Very easy to book, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 11 September 2019
" Very easy to book, and great rates "
" Great hire from Budget; only thing that would make it better would be for the eToll to be charged via Budget, rather that the customer having to arrange the payment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 11 September 2019
" Very good, as always "
" Great value for money, can't fault it "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 10 September 2019
" Always use auto europe "
" Very efficient. Good car. Easy returns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 10 September 2019
" Great staff and service "
" Nice and quick collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 10 September 2019
" ? "
" When we picked up the car they were only interested in getting us out f the area. No information about the car, how it works etc, not even the locking mechanism for the fuel tank. Unfriendly, disinterested, we picked Hertz because we thought we were buying quality, we didn't. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PAUL - 09 September 2019
" Drop off has been improved and streamlined and vastly improved. "
" Was given a free upgrade without requesting it. Excellent service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMANDA - 09 September 2019
" Unhappy experience "
" I did not get to pick up the car in the end. Ryanair would let my son board the plane at EMA - as he misplaced his passport at the airport - , despite him having a driving licensed so we did not fly. I contacted yourselves to request a refund and was not given one. Therefore am very unhappy all round. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by NICHOLAS - 08 September 2019
" It was not clear booking through you that you were effectively my agent and I had not contracted with Budget. I paid you for excess damage waiver insurance but Budget told me that you and I cannot insure their car, and I had to give them a credit card credit of £1500 against damage etc, and my policy with you did not help. It was to reimburse any loss/damage I first had to pay them. They wanted more to insure against that happening first. In addition I arranged through you for a car with Sat Nav - it was not fitted and they had the Garmin GPS available but only if I paid them a substantial daily rate in addition to what I had already paid you. Unless Budget and others do what you promise your customers it is pointless coming through you because the aggro and expense is duplicated "
" Budget were OK but see below "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 06 September 2019
" always try your company first for car hire found your price for car rental pretty good compared with other sites keep up the good work "
" very pleased with car hire from this company would be my first choice hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FRANCIS - 05 September 2019
" ok "
" Quite slow to produce the vehicle and tried to upsell,. Car was barely large enough for us even though we specified a large suv "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMY - 04 September 2019
" Hidden costs and charges should not be presented on day of pick up.Finances should be in place before hand. I am now in trouble with bank for such a large deposit hold which was almos £ 700 more than expected. "
" Rude at counter.Depist of 3,000 was much more than the 2,340 stated on original documents. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PATRICK - 04 September 2019
" I have already given my comments in section 3 "
" My overall experience was good,however I was unhappy not having a member of staff to check over the car with me,now I know that I could take photos of the car but the car had just been washed and therefore could have hidden damage or scratches that would not show till it was dry but apart from that I had no problems thank you "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by WILLIAM - 04 September 2019
" Overall the booking experience was excellent. The car experience less so "
" The whole process went very smoothly, until we were given the car, the car was falling apart, hub caps missing, badges missing, scratches and dents all over. When we asked if there was another car as I was worried about being charged for damage which I didn't cause, staff were very unhelpful. Apart from that, the process of booking was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by TONY - 03 September 2019
" You must be breaking every piece of consumer legislation in the land to be giving these phony quotes "
" Rip Off - Charged £39 a day insurance, thought I was fully covered with Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DAVID - 03 September 2019
" No further comment "
" Drop off queues almost merge with new customers trying to exit the facility. For drivers new to their vehicles this presents a possible recipe for disaster and it is a wonder that more minor scrapes and bumps do not occur. Not the best possible start to driving in Ireland. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CATHERINE - 03 September 2019
" great "
" Lovely car, super helpful staff in Dublin, all explained nicely and very efficient- my only concern is that there is still a hold on my credit card, even though I dropped the car off 5 days ago. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WILLIAM - 01 September 2019
" Overall very good experience booking with Auto Europe and would definitely use them again. Had a puncture within the first 24hours , of a 6 day hire, requiring a new tyre. Fortunately took out the additional cover, unfortunately I have to reclaim on the policy before I receive payment. May consider taking out waiver cover directly with the rental company to avoid having to pay in advance should a claim arise. "
" Very competitively priced. Receptionist was very polite and efficient at the desk at the airport. Drop off was very smooth and trouble free. Only negative comment is there was previous damage which was clearly notable on all the n/s panels. Didn't set a good impression particularly as there were other vehicles appearing unmarked. I had a puncture unfortunately within the first 24 hours, it would have been helpful if there was a quick guide as to what to do in the event of: eg a puncture ( who to contact, should it be repaired before returning), how to contact the breakdown ( even if it simply told you to refer to the AA sticker in the LHS top right corner of the screen) The filling station closest to the Dublin airport is unusual as you have to drive through the airport to get to it. Driving out of the garage to the drop off point is also not straight forward. A guide would have been useful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GERARD - 01 September 2019
" No problem with the actual booking . "
" Had to wait far too long to get served and would be very reluctant to use them again . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHRISTOPHER - 31 August 2019
" Great fast and smooth service. Very happy "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALICE - 30 August 2019
" They gave me an upgrade with out trying to sell me it. Very clean, in good condition. Lives up to my expectation. Bus waiting outside on collecting my car and returning it. Staff very professional. Defiantly recommend to a friend. First class service. "
" I have rented car in the past but this one is up there with the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANN SIOBHAN - 30 August 2019
" Prices are good and there is no fuss about insurance and add-ons "
" The staff were really friendly and helpful. Very personable. But there were several changes of car at the pick up involving conteacts being changed. Also the bus from the terminal to the pick up took a long time and then more delays to allocate us a car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KEITH - 30 August 2019
" The booking experience was ok, however I felt the service particularly at collection let the experience down "
" Booking desk not very well sign posted, after queueing , then directed to desk operative goes off and works down the line of other waiting customers before dealing with me. When we arrived at the collection centre we were allocated our car and told where it was located, the assistant said it was Blue we could not find it in the location it was more light mauve. A cleaner said it was not in that location and got us to walk to the front of the building with our cases he could not locate the car and went off with the keys so say to enquire after nearly 10 minutes i had to go back to the desk only to find he had left the keys and disappeared eventually the assistant took us to the car which was in the original location. a better colour description would have helped. I also feel that some signed paperwork confirming that no charges are required once the car has been inspected on return would be helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANNE - 29 August 2019
" Not helpful at all and will not recommend auto Europe to anyone "
" Did not get to use the due to having items that I gave when book but got to car place and I forgot a credit card then only told that I could have a car but would have to pay £299 more watch I was not prepared to do and the £137 that I already which I will not get back "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DAVIS - 28 August 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 24 August 2019
" Excellent "
" Very efficient, smooth and quick. Staff were friendly and seemed to care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 24 August 2019
" X "
" Waited 35 minutes at the desk to get my car as only as two girls working despite it being peek holidays and peek arrival time....very poor service "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CARL - 24 August 2019
" I rented a car through you and was assured the car was fully covered by insurance. When I went to collect the car I was told I was not insured for anything. I was told that I could either leave them with £1500 deposit which I did not have or I could take their insurance at £140. As I had to have the car I had no alternative but to pay an additional £140. I am most aggrieved about this. "
" Budget were direct and very helpful. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 24 August 2019
" Terrible car,really expensive. Bad customer service. "
" Car was faulty,no answer on any emergency numbers "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by KIERAN - 23 August 2019
" AutoEurope are great. Budget in Dublin are scamming customers. "
" I would definitely avoid Budget again. They have a scam going. They charged me for damage to a tyre that was definitely pre-existing my rental. Seemed to know where to look for this damage immediately on inspection as it's not visible without touching the tyre. I know as a matter of fact I didn't damage the tyre. Then they charge over €200 for a tyre which in reality costs €100. I doubt they've changed the tyre and the next customer will pay for the same tyre scratch. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by GEORGE - 22 August 2019
" It was not Auto Europe at fault. it was SIXT care rentals who caused us problems.......will not use them again. Very intrangient, no PR at all. "
" My daughter booked the car through a broker for me to drive in Ireland, and so we arrived at sixt counter to find I had forgotten my personal credit card.......my fault,my wife and I have a shared joint account but that was no good. My daughter and son in law and wife all had cards to guarantee any fees but still no good. The assistant was very hard to understand when trying to explain things to us. We were charged over €300 which was eventually reduced to €160 to get a car upgraded to a vw touran and had to go to sixt headquarters where we found the assistant had changed the car to a golf.The manager changed it back to a vw touran and all staff there were very helpful. From a simple car pickup to getting on the road was herendus and spoilt our long weekend for all our family, plus the extra expense which wasn't catered for, there was no PR at all from the airport counter people. very very disappointed, will not use them again for sure. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 22 August 2019
" I always find the prices on Autoeurope to be cheaper than renting directly with the company and would always choose your services, however in this instance I was very disappointed with the vehicle provided by Budget. "
" The car was a disgrace. I appreciate that I selected a compact car (Renault Clio or similar) however I was given a Skoda Citigo - which I am sure does not fit into the same category as a compact car (more economy/mimi in my opinion). I was travelling with a small child who still requires the use of a pram and it barely fit into the boot, this would not be a problem in a Clio sized vehicle. The car also cost me as much as previous rentals where I have benefitted from a larger car. Definitely not value for money! "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MICHAEL - 21 August 2019
" na "
" na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 20 August 2019
" We have always found auto Europe the best way to rent a car. "
" The car was diesel and slow to respond to acceleration with gear change. The drop-off procedure took a bit longer than we expected due to paperwork. In the USA they don't slow you down with paperwork at the drop-off. You just hand in the keys. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 20 August 2019
" A "
" The car was were given was in poor condition, the seats were dirty and there was a long list of damage to check off which I found quite daunting. There was damage on most panels. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by IAN - 20 August 2019
" Nothing to complain about, simple and quick collection and drop off. "
" A simple process for both collection and drop off. I would highly recommend Flizzr and look forward to reusing them on our next trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DENISE - 20 August 2019
" Due to an operation I had to cancel this booking, I was not refunded by Auto Europe or Flizzr. I was told to call customer services after the booking!! "
" Due to an operation I had to cancel this booking, I was not refunded by Auto Europe or Flizzr "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JAMES - 20 August 2019
" No problems with the booking. Good price. "
" Overall good. Car had lots of minor scratches though which were not all recorded on the documentation. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MATTHEW - 17 August 2019
" Appalling "
" Budget desk was closed so had to hire a car elsewhere. You refused to return my rental costs Customer service s were particularly unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 16 August 2019
" I was recommended Auto Europe by someone so thought I would give them a go, quite reasonable and good service, however I paid for the rental on my friends visa card who was travelling with me and they accepted payment online, when I got to the office in Dublin they wanted more money because I was not the person named on the visa card for the rental, they should have said something when I booked the card online instead of demanding more money, other than that it was ok "
" Quick and easy to collect car from airport, nice car and staff "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEIL - 14 August 2019
" No problems with autoeurope. Happy I could save some money with a small offrr "
" No problems. Almost made too simple, bit annoyed at the vehicle provided. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DAVID - 13 August 2019
" Hassle free. "
" Quick and easy service. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 13 August 2019
" Friendly and efficient service and good little car (Micra) which was very fuel efficient. Pick up and drop off straightforward and hassle free for us. Only criticism is that the price does mount up if you take the optional insurance cover and there was a border charge (Ireland/ N.I.). "
" Overall very good service. Collecting and drop off was straightforward and did not take up too much time. All staff encountered were friendly and efficient. I feel some of the optional charges could be a bit less such as additional driver charge (not taken up). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by NEIL - 10 August 2019
" Very happy with all aspects of the car hire ... "
" Enterprise were super ... . Upgraded my car and were efficient professional and perfect In all areas of car supply and hire Would definately use them again through Autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 06 August 2019
" ok "
" took ages to get car from 1 hr que to get contract then bus to pick up point "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by TIM - 03 August 2019
" I use you on a regular basis "
" Very quick to try to add spurious fees "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JORGE - 03 August 2019
" Not worth the hassle. "
" Took an hour to obtain the keys. Took 25 minutes to return the car. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KEVAN - 03 August 2019
" Good "
" Bit of a wait on return as they said they were under staffed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SOPHIE - 01 August 2019
" Awful see previous comments "
" Car had tyre warning light. Customer service agent was rude. Air con didn't work and ignored any complaint made on return. Charged rediculous amount for a car seat that cost the same brand new! Really unfair on parents of kids. Also missold on insurance cover. Will never use this service, flizzer or sixt again! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PAULA - 31 July 2019
" The only problem I had was the £2000 taken off my credit card at time of pick up. A lot of people wouldn't be able to do this I was just lucky I had the credit on my card. "
" The car was amazing it was exactly what we needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 30 July 2019
" Car was ok "
" There was confusion about the amount of CDW, the counter staff tried to sell me more and said that Autoeurope cover was different,even though I bought the extra package.....very worrying "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIMOTHY - 28 July 2019
" Swift pickup and drop off process "
" Swift pickup and drop off process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEIL - 26 July 2019
" Your phone helpline is not effective: it is so busy and only open in the mornings! "
" One of the vehicle rear seat belts were jammed when we went to pick it up. One disappointment was the time taken to unblock my credit card, this should have been done overnight after the vehicle was returned undamaged. It actually took 4 days! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARTYN - 25 July 2019
" Very smooth transaction "
" Very smooth transaction "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 25 July 2019
" Budget were disappointing "
" The car was scruffy and smelled of vomit. The smell was initially disguised Budget using a chemical spray. The rear seats were stained, presumably by the vomit. The tyre pressure indication was intermittent though the pressures were the same. Long queue at Dropoff with 1 station not being used. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by PAULA - 23 July 2019
" Always the best value! "
" Very very efficient and good, car had quite a few marks but they were all marked and no issues on return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by JULIE - 23 July 2019
" All good apart from above "
" The only thing that was annoying...no one told me not to pay the toll. I paid the next morning before I read the info....the sign was on the passenger side so I didnt see that either "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SELINA - 23 July 2019
" Not happy at all - and hope that someone will get back to me "
" I paid for extra cover in advance and then at the counter when picking up the vehicle was asked for my credit card to put fuel and excess on to. I didn't have my Credit Card pin number only Debit card (as I had already paid everything in advance). The only mention of having to have my CC was: * If paid by credit card, the local supplier will require you to present the credit card used as payment to Auto Europe for identification purposes. The last 4 digits of the credit card used as payment are shown above. So was then charged £67.35 EXTRA. The car itself was damaged at the back - which wasn't mentioned or noted on the information given to me. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KIT - 23 July 2019
" It took 45mins to drop the keys after I parked the car. The 2 car park staff were not helpful, and the lone counter staff was too busy with queue of customers. "
" The car park staff was unable to provide correct information for parking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN CHARLES - 23 July 2019
" Easy and all went smoothly "
" Quick and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SILKE - 22 July 2019
" would definitely book again "
" easy to book, efficient and good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICOLA - 21 July 2019
" Fast pick up and delivery, which is what is business people need. The GOS didn't work but that could happen anywhere and the cost taken off. The website is not clear and several anomalies occurred between what I had booked ( certainly wouldn't have opted either for an automatic or to drive out of the country!). Website doesn't make it clear that there is a charge for the GPS, at least not when you're in a hurry to book as I was. "
" Professional, helpful staff Anthony in particular who signed off my car on its return to Dublin airport and took off the charges for the non functioning GPS. He called me a taxi into the city and regularly checked that it had arrived ( through no fault of Anthony's it took 30 minutes). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VINCENT - 19 July 2019
" No problems "
" No problems from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANGELA - 18 July 2019
" Grest "
" Far too long to queue Friendly service Everything else went really well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 18 July 2019
" Awful ! "
" The queue to pick up the car was 1 hour and 20 minutes . There were no chairs to sit on . I was very distressed standing for such a long time . The car wasn't ready when I got to the counter I had to wait another 10 minutes. The counter staff were overworked but professional . It was terrible ! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KIM - 16 July 2019
" I dislike the need to fill the tank at the end, why can't you do that rather than leave the customer trying to find a petrol station near the airport?? "
" Always the same chat about needing extra insurance, feels like hidden costs. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TOM - 12 July 2019
" Same as above "
" You sold me a policy but when I arrived at the Avis desk your partner they informed me that they did not recognise such a policy and force me to take out another insurance policy which cost me excessively. From being the cheapest you were now the dearest "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SHEKHAR - 11 July 2019
" Good value "
" Very long queue to get the car but otherwise satisfactory experience, car nearly new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HENRIK - 11 July 2019
" No comment.....look at the previous...... "
" I had too look at 3cars before I could leave with the 4 car that I had to change later in the week for the 5 car that was good. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JANET - 10 July 2019
" You should be more clear that the car is from budget "
" Because my husband had sorted everything we only had his credit card which the man wouldn't except UNLESS we paid the full insurance which was over twice the price of the car. I felt conned "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 10 July 2019
" Prompt pick up and drop off, car had minor damage but overall performed really well but information for dropping car off needs to be overhauled "
" Was told we owed 2 m50 tolls but unable to check online as as company has 'group' booking, so paid 2 fees then rung toll helpline they told us we owed nothing's this really needs sorted out "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANTHONY - 07 July 2019
" Easy to book and good value. "
" I hire about 10 cars a year and have hired in excess of 100 cars in the past ten years. Never have I had such a terrible experience when collecting my car from Budget. I and many other customers stood in the queue in excess of two hours due to the inefficiency of the staff and the process of collection. There was no apology and no help from management. People in the queue were very distressed especially those with young children. I have never left a review before but this episode requires someone to show how badly things can go when processes do not meet customer expectations. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SIAN - 06 July 2019
" a "
" VERY slow collection process and no mention of a shuttle bus!! I specifically chose "on airport" to avoid the shuttle "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 July 2019
" Excellent and very good value "
" Car older than expected (2017) but very clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IULIAN - 05 July 2019
" nothing bad. nothing to worry about. "
" Quick in easy to rent the car. Generally they don't care about small marks on the car but you should keep an eye on them prior renting the car. unfortunately you don't have included the full endurance in the price ( which was pretty price on the counter). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOHN - 02 July 2019
" See above. I have trouble with staff frightening everyone to sell extra insurance. "
" Had to pay separately for 0 excess when l thought l had to done so already with Auto Europe. Some staff were untrained. Not sure where l stood with insurance. Whether l had to claim through Auto Europe after paying Flizzer if l had an accident up to €1500. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LINDA - 01 July 2019
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 01 July 2019
" No problems experienced "
" very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 30 June 2019
" Na "
" I was charged £170 to insure me for the excess in case of an accident because they refused to take my debit card as the deposit even though I proved funds were available! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RYAN - 25 June 2019
" Good selection of vehicles and fast pick up and drop off of vehicle. "
" Good selection of vehicles and fast pick up and drop off of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 21 June 2019
" autoeurope always provide the best prices for car hire "
" great service from thrifty as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 20 June 2019
" Always a good experience both with Auto Europe and Budget. However i do get annoyed when i find that they may become cheaper after i book and i have to cancel and rebook to get a better rate. "
" Very busy at drop off this time. Long queue at booth. However I know this is unusual as I normally use Budget. Luckily I had plenty of time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 16 June 2019
" Apart from the problems with picking up the vehicle, we were very happy. "
" There was a problem on arrival to pick up the vehicle. The automatic 9 seater that we had booked was not available as it had been returned with damage. Was offered a manual version as a replacement which was rejected as not suitable. Had to wait nearly two hours for a replacement to be brought from Dublin City to the airport. As I was transporting a group of golfers it meant that we missed our booked tee time and could have missed our game of golf completely if the golf club had not had available a later tee time. Could not understand why, if they had known about the damaged vehicle, that a replacement vehicle wasn't ordered until we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH - 14 June 2019
" Very easy. "
" The car was almost brand new, a Renault Clio. In my view these are the very best small 4 door car and so I was delighted to be assigned one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RUAIRI - 13 June 2019
" Always finds a good deal "
" Good value, average car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARTINA - 13 June 2019
" Upgraded to a larger size car that was a very comfortable drive. Excellent service from start to finish as always. "
" Busy at the desk to collect the rental vehicle bit the staff were still friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMOS - 13 June 2019
" I do not know if it is Thrifty, AutoEurope or the car rental business in general, but when you rent a car online, you expect to turn up, do security and leave. Instead we have a half hour negotiation about blocking money on cards or paying for insurance. I took out a "basic" package because I wanted a cheap car for a few days. I discovered at the counter that they could not let me leave with this "basic" cover. This is not good. I had paid for a basic service, and expected as such, but was denied this as they Thrifty would not allow it. The booking process does not make it clear that you will either need to block out an extortionate amount of money on a card or you will need to take out additional insurance. If I had known this I would have shopped around, rather than being held hostage at the reservation desk. If there are further charges that will be incurred at the reservation desk, they should be made clear at the point of booking (not hidden in 1.5 pt text in the T&C in the small print). I will not use AutoEurope for my next car rental to establish whether this is a "broker" issue, or if it is a scam by the car rental agencies to get more cash out of you as you are in a high stress situation. "
" I do not know if it is Thrifty, AutoEurope or the car rental business in general, but when you rent a car online, you expect to turn up, do security and leave. Instead we have a half hour negotiation about blocking money on cards or paying for insurance. I took out a "basic" package because I wanted a cheap car for a few days. I discovered at the counter that they could not let me leave with this "basic" cover. This is not good. I had paid for a basic service, and expected as such, but was denied this as they Thrifty would not allow it. The booking process does not make it clear that you will either need to block out an extortionate amount of money on a card or you will need to take out additional insurance. If I had known this I would have shopped around, rather than being held hostage at the reservation desk. If there are further charges that will be incurred at the reservation desk, they should be made clear at the point of booking (not hidden in 1.5 pt text in the T&C in the small print). "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 03 June 2019
" I always get the best prices. "
" I've used Thrifty a lot recently as they always provide cars in excellent condition. On this occasion the car was disappointing. It was very tired looking and the windscreen washer fluid had run dry. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CHARLES - 02 June 2019
" We used autoeurope three times on this past trip, once in Nice, once in Gatwick and the last time in Dublin. In Nice we had a Renault Twingo and it was a great little car. We booked the same size car for Dublin and got a Dacia and it was awful to drive. Gatwick was another story, they didn't have a car at all even though I had booked and prepaid a month earlier. After an hour and a half gave me a Volvo which they said would be £20 per day then tried to charge an exorbitant price when I dropped it off. I still don't know if the $300 Canadian I paid was put toward the bill. Very confusing "
" Staff were friendly and efficient but the car was terrible to drive. Poor quality and underpowered. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SUSAN - 31 May 2019
" Disappointing service, staff at the initial pickup were marvellous, staff at the drop off left a lot to be desired. "
" The car had a warning light come on it about 20 mins into our journey from the airport, and then a further warning light came on the next day. We felt unable to use the car during our stay as we were afraid it was going to break down. When we dropped it back at the airport the man checking it in was very offhand with us, said that one light "probably meant it needed a service?" And the other light was "just something about tyre pressure" i dont hire a car and then expect to have to carry out maintenance on it! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by SUIDONG - 31 May 2019
" best price with a lot of comparisons "
" efficient service and reasonable price "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PATRICIA - 29 May 2019
" I have recommended Autoeurope to a number of people over the years as I have always found them very satisfactory. "
" The car had quite a few marks which didn't really bother me. It was clean inside and out and was in good working order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by RICHARD E - 24 May 2019
" All went as expected. No problem. "
" All went as expected. No problem. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CLARE - 23 May 2019
" Ace "
" Ace "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 22 May 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by NEZAR - 21 May 2019
" Auto Europe provides professional reliable service. I have been dealing with them for more than 10 years. "
" This is my first time hiring a car from Sixt. I found them reliable in all aspects from car pick-up to drop-off. All hiring process went smooth and easy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 20 May 2019
" I frequently rent a car in Dublin and try to use Budget - I have rarely been disappointed. "
" Efficient capable friendly staff. Very reasonable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ELLIS - 18 May 2019
" excellent "
" Very efficient and courteous service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLES - 16 May 2019
" I've been using Auto Europe for many years and the prices have gone up considerably, but apart from that its a very good service ! "
" They are average charging €35 to cross the border into the north of the country is just another stealth tax, i recently hired a car from Budget from Belfast airport and it had a Republic of Ireland registration plate, road tax and insurance cert., and they wanted £25 to drive it in the Republic !! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CAROLINE - 14 May 2019
" The whole experience went very well. "
" The whole transaction went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 13 May 2019
" no problems. "
" everything great. Would have liked to have had an explanation of charges. The young lad was run off his feet when the car was dropped off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TREVOR - 09 May 2019
" After a short wait at the terminal, the shuttle bus took us the short journey to the pick-up spot and we were on our way in no time. All of the staff were professional and courteous and the vehicle provided was exactly as booked. The return process was just as slick. An excellent experience from start to finish! "
" After a short wait at the terminal, the shuttle bus took us the short journey to the pick-up spot and we were on our way in no time. All of the staff were professional and courteous and the vehicle provided was exactly as booked. The return process was just as slick. An excellent experience from start to finish! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 06 May 2019
" Always a great deal on Auto Europe. "
" Prompt service, good quality low mileage car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 03 May 2019
" auto europ good as always.. I .don't use anyone else "
" everything was good apart from being charged for cross border to northern Ireland even though I have never been charged cross border anywhere with Budget before. Staff member was not helpful when I questioned why "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 30 April 2019
" £412 enough said no air con cant wait to rent again I don't think so "
" £412 for 4 days great no air con "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CATRIONA - 26 April 2019
" Happy with all aspects of service "
" Happy with all aspects of service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 26 April 2019
" Excellent smooth se4vice quick replies and been using autoeurope for years "
" Excellent website and support "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 23 April 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JANE - 19 April 2019
" Get more shuttle drivers to ensure people are not waiting for over an hour to be taken to collect hire car ! "
" Waited over an hour for shuttle bus to bring us to our hire car. It was cold and I had my elderly mother with me. Was told driver was on his break. All other hire companies came to shuttle stop 3 times before Flizzr or Sixt came to collect us! Would have gave you 10 out of 10 but for the wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 17 April 2019
" The booking with Auto Europe was perfect. No feedback. "
" The car size I had booked wasn't available when I got there so I had to take a much larger car, which I was not confident driving. Also the parking space where I was staying was tiny, which is why I had ordered a small car. So that was very disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 16 April 2019
" Very good "
" Very good and dealt with a credit card issue that I had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GAIL - 13 April 2019
" EXCELLENT "
" VERY PLEASED WITH EXPERIENCE "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by REBECCA - 03 April 2019
" Straight forward and quick and easy....thank you. Added to our holiday "
" Easy to book, swift check in, very short wait for bus transfer, smooth and easy would definitely book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRIAN - 03 April 2019
" Good car, quick turnaround "
" Good car, quick turnaround "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 02 April 2019
" Very happy. Will book again "
" I was very happy overall with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 30 March 2019
" Overall the process of returning, refunds for fuel etc was great but other than the issues we had I would recommend the service just advocate and be firm on what it is you want from a car rental "
" On picking the vehicle up we were not told which line to be in as we had already paid for everything at the counter in Dublin Airport... we didn't know there was 2 lines and there was no one directing us to the pickup line or adequate signage to say as much ... when I asked if I could have a car with Apple CarPlay or a sat nav in it they had no idea what I was talking about and eventually I gave up trying to explain it I had reported this to the guys at the counter on returning the vehicle but the vehicle was a very tough ride the clutch was very springy and unless you are doing leg day every day would have been difficult to manage I ended up with a sore back and left leg constantly changing gears. Normally I have no problems with hire cars and changing gears because I'm British and learned on a manual transmission. The car apparently was also only a year old but sounded like it had been run into the ground. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by WAYNE - 28 March 2019
" Great car that got me from a to b with no problems. Very enjoyable and classy car. "
" Got a slightly bigger car than i booked which was great, and the bloke at the counter was fast and knowledgeable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LLOYD - 28 March 2019
" Budget & Avis are linked & whenever we have had vehicles with them there always to be conditions & I don't want the aggravation of chasing the renter for refunds of our monies that they hold as a ransom. Not a seemless relaxing event!!! "
" Although I had additional insurance through your company. Budget took a 1,500.00 euro holding from my credit card. It then took numerous emails to their customer service to be advised that the refund could take up to 15 days & was the CC company that takes that long to apply the refund. I also had to pay for fuel but on return with a full tank of petrol the refund was applied & took 3 days to be credited against their charge. At No time did the booking clerk at collection advise on the delays in returning my monies nor did the clerk at returns advise that the 1,500.00 euros credit would take up to 15 days. When we rent from you again please advise what the renter will apply these conditions on collection of the car!!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARTIN - 28 March 2019
" Booking very quick and easy and as always, great deals to be had! "
" Not sure the quality of car matched up with the "class" i'd booked and the tank definitely wasn't full at pick up (which I only noticed after departing) but the service was quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by BARRY - 24 March 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KAYTLIN - 23 March 2019
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VICTORIA - 21 March 2019
" The car hire was with budget, not hertz. Disappointed with carjet as they didn't say that the credit card used needed to be under the drivers name. As I don't have a credit card and we could t use the passengers. We had to pay an extra €90 in insurance for 3 days. Will not use again and would discourage others from doing so. "
" The car hire was with budget, not hertz. Disappointed with carjet as they didn't say that the credit card used needed to be under the drivers name. As I don't have a credit card and we could t use the passengers we had to pay an extra €90 in insurance for 3 days. Will not use again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 18 March 2019
" I am a committed Auto-Europe customer on all my trips. Very happy with the prices and the customer service. 10/10 "
" A trouble free and speedy collection and return, just as it should be. A nice tidy little car for very little money. Added bonus: no additional cross border insurance. Well done on all aspects! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUSAN - 17 March 2019
" A very good smooth experience &would definitely use you again. "
" Out car was ready even though we arrived earlier than I thought we would. We had an upgraded car which was useful for our long drives with extra room. All slick & span condition. Thank you. We would definitely use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 14 March 2019
" I always use Budget. They are helpful and efficient and normally very competitively priced "
" Efficient helpful staff. I always use Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHRISTOPHER - 13 March 2019
" Easy to book and pick up / drop off car "
" Did find a few dents damage not highlighted on there car pre hire check but these were sorted quickly and easily. Pleasant friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 11 March 2019
" Very good "
" Always good , fast service . Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 10 March 2019
" Seamless service and good value. "
" Efficient friendly service. Car was below the compact class booked with AutoEurope but did fulfil our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CLARE - 09 March 2019
" Very happy "
" Very y "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CARL - 08 March 2019
" Good car, reasonable experience, let down by the charge being held after returning the car in the same condition 4 days ago. Please resolve asap. "
" There still is a charge being held on my credit card despite me returning the vehicle 4 days ago. I have not received any communication as to why? "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CATHERINE - 08 March 2019
" No further comments "
" Very good, friendly, professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DERMOT - 07 March 2019
" Will definitely use Autoeurope again to book my next hire car - the whole experience from start to finish was simple and straight forward. "
" Efficient service and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 06 March 2019
" The extra payment for insurance at the desk, I opted for the upgraded insurance with lower excess when I booked online, so expected this to be covered. Not getting an SUV also left me annoyed and underwhelmed. "
" When I arrived at the desk I was informed that I needed a credit card, otherwise I would have to buy additional insurance. I didn't have a credit card with me, so had to pay more than the cost of the rental for insurance that I had already paid for. I also paid for an SUV and was given a Megane. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by DEREK - 03 March 2019
" It was a very simple booking service "
" It was very efficient at the drop off service, the collection wasn't quite as efficient as we were all collected from the terminal in a minibus and taken to the collection point so it was great if you were first off the minibus but if you are last off you end up waiting a while to be served. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by LYNN - 02 March 2019
" lovely little car that drove well and was clean and comfortable "
" helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TOM - 01 March 2019
" Smooth transaction. I would recommend and personally would use this company again. "
" Check in and out very straightforward made easy by pleasant and knowledgeable staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 28 February 2019
" Great car hire experience "
" Very fast check in and return. Very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID ANDREW - 28 February 2019
" Always prepared to look after the customer "
" Very easy friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SUZANNE - 28 February 2019
" Car was very cheap £40 for almost a weeks hire. "
" Pick up was quick as it was 3p.m. on a Monday. However, tyre pressure light came on an hour into trip and no answer from emergency assistant number. In Monaghan found number for thrifty in Dublin - then had to spend almost an hour finding someplace to check tyres. Light remained on so next day checked with local mechanic etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIELLE - 23 February 2019
" Not a great experience and poor quality car. "
" Upgraded our car due to size, but car we were given had lots of marks on the rear, seats were badly stained, not overly clean! Needed oil and tyre pressure. Boot size was no bigger than what we had originally booked! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by ELIZABETH - 22 February 2019
" Straight forward process, no hassle & got car very quickly. "
" Friendly & helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBIN - 22 February 2019
" See above "
" Great to see photos taken off any damage prior to driving away on the system, then rechecked on handing back, other firms just put a cross in a rough area then invent other damage in that area. Great service with no high pressure sales "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RYAN - 22 February 2019
" Couldn't fault it at all, excellent service "
" Excellent hire, will be using again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLES - 20 February 2019
" I was happy with everything especially for the price. I would use them again. "
" Everything went smoothly from picking up the courtesy bus to the rental office to collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CLAIRE - 20 February 2019
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PETER - 14 February 2019
" Just a little concerned that the credit card used shows a large amount - though l realise it won't be activated as full compliance was verified at return, so no monies can be sought. Apart from that; top class! "
" Very simple process on collection and return Everything was clearly explained and car was very good value overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 14 February 2019
" I will definately be booking via your company again and not direct! "
" As per usual the desk clerk tried to upsell me CWD which I had already purchased via your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JOHN - 13 February 2019
" Content! "
" Fast efficient and friendly. They didn't try to over sell their insurance, which is refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DOMINIC - 13 February 2019
" See above "
" I booked a car from 7-9 when I meant to book from 8-10, understand this was my error but I only realised when I arrived at the desk. The staff told me I had only booked for 1 day so I needed to pay for another day which was more expensive that the cost of the 2 days I had booked. I felt a bit disappointed when I got to my accommodation and looked at the voucher (unable to airport due to wifi). Is there anything you can do / refund? Otherwise I was happy with the service "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 10 February 2019
" Good overall service. A bit of a parlavor to actually get the car. But overall good "
" They were pushy on excess insurance not to me but a foreign guy who excess insurance elsewhere but scared him into taking it out again "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SHARON - 10 February 2019
" Be careful when choosing the 'super cover' or extra insurance. When booking through a third party this is with that company rather than with Thrifty. When you go to the thrifty counter you then are offered their own cover which is very expensive at €22 per day. The other option is €1600 hold on your credit card for the excess. You can't avoid this with any of the car companies so it's up to you which choice you go for. I would also check with your own insurance company if they would cover you. "
" Staff were helpful at the desk, but would have been helpful if they could check the car with you for damage prior to driving off "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by RYAN - 09 February 2019
" Good value for money, Would use again "
" Na "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GREG - 07 February 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARTIN - 07 February 2019
" Excellent all round experience "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLIN - 06 February 2019
" Not very good "
" Unfortunately we forgot to pack our driving license (I know that's our fault) but the gentleman on the desk I found abrupt even before he realised we did not have it. I appreciate it was our fault but we were in a strange place and it seemed like you forgot it we have your money so bye bye. I found the young lady on the Hertz desk very helpful she seen we were a little bit lost and she advised us about buses taxis trains and we didn't even book our car with them this time but guess what. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ALAN - 04 February 2019
" I hire cars in Ireland 3-5 times a year generally through Auto Europe, and the experience was as seamless as ever "
" Budget always do what it says on the can. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 04 February 2019
" A couldn't care less attitude from Budget with them saying more or less tough luck you've initialled it "
" Totally ripped off. Gave the man at the desk the voucher from autoeurope which clearly showed that I had paid extra for liability with autoeurope and was hoodwinked into purchasing all the extra insurances totalling €197.98. An excellent scam if you can get away with it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by STEPHEN - 02 February 2019
" It was poor "
" The staff at Dublin were atrocious, and the car was a wreck. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by BRIAN - 31 January 2019
" APART FROM THE RETURNS MYSTRY TOUR OF DUBLIN AIRPORT ,THRIFTY WERE AS STRAIGHT FORWARD AS OTHER RENTAL FIRMS TO DEAL WITH THROUGH USING AUTO EUROPE. "
" car pick up easy enough, returns a trek and a half when having to drop off friends. the car rental returns "pound" was a mystry tour drive from the terminals, looking for "obvious" signage until spotting "returns" painted on the road leading to the pound.HERTZ shuttle bus back to terminals fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 31 January 2019
" Didn't get the car we booked which had a smaller boot space so had to have a bag on the back seat but luckily this seat was spare!! "
" Staff on counter was not very helpful and was just interested in trying to get us to buy extra cover so we didn't have a LARGE 2000 euro block on our credit card!! Never received the condition report (to this date) so had to get other staff out with an iPad to note down additional damage not on their system!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 31 January 2019
" 10 out of 10 for customer service as always. Thank you all at Enterprise Dublin Airport "
" Another great experience with enterprise car rental. From Gilly in the airport check in desk to all the staff at pick up, I can't praise them highly enough. Well done again Enterprise 10 out of 10 thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JIM - 30 January 2019
" We always use Auto Europe! "
" Overall experience good but why do car hire companies in general fail to highlight all obvious damages on hire vehicles at time of handover? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MICHELLE - 30 January 2019
" Fast and professional "
" Fast service Love using Budget! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CINDY - 30 January 2019
" I had no issues with AutoEurope and have already recommened due to the price. However, I think next time I may select a different car company from the list. "
" I wasn't told the fuel deposit was charged, rather just a pre-authorisation like this insurance - this resulted in card fees for both the charge and the refund. Had it been made clear I could have chosen another payment method. (Not that I was told until pickup the fuel charge was a thing). I felt I got a lower standard of car (tatty) by choosing a cheaper provider instead of going to Budget direct. The car was not well maintained or checked as I has a type pressure warning within 10 minutes of leaving the depot. There was damage to the car on pickup that wasn't on the sheet, so I had to go back in and report it - I wasn't being held responsible on return! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by NADINE - 25 January 2019
" Never again "
" At time of booking i was not aware that i needed a credit card in my name as i dont have one. the booking was paid by a debit card. i husband had given me his credit card for the £1600 deposit. there was a long line of people so i felt pressured into signing budget T&C's and was not aware i would be paying and additional £50 for insurance that i had already paid to auto Europe. as a result a £26 booking has cost £76. so i am able to use someone else credit card only if budget are taking money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEXIS - 24 January 2019
" I rented the car and spent my time in the North of Ireland, and this car only had a spedometer with kilometres....this made my time using it very frustrating as I didn't know if i was within the speed limit whilst driving. Neither DC connector in the car worked. Tyres had very low tread on them. Had there been any more icy conditions or snow I would not have risked driving this vehicle. I mentioned this to the drop off agent, but he seemed to not care. Maybe these things can be fixed for the next person?? "
" I rented the car and spent my time in the North of Ireland, and this car only had a spedometer with kilometres....this made my time using it very frustrating as I didn't know if i was within the speed limit whilst driving. Neither DC connector in the car worked. Tyres had very low tread on them. Had there been any more icy conditions or snow I would not have risked driving this vehicle. I mentioned this to the drop off agent, but he seemed to not care. Maybe these things can be fixed for the next person?? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PATRICIA - 24 January 2019
" I always try to use Budget because I find them efficient and helpful. Which is why I was a bit disappointed this time. "
" I was disappointed that the car had not been cleaned - particularly as it had several scratches and it was hard to be sure I had noted them all. I don't take the additional insurance so that was important. The staff were helpful and offered to change it but I was rushing to catch hospital visiting hours so I refused the offer. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MARIA - 24 January 2019
" Was surprised by cost of upgrade. "
" Good staff and service, was surprised by cost of upgrade. Would be good if there was a customer loyalty scheme including free upgrade. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TINA - 24 January 2019
" No problems at all. Fast and efficient "
" No problems at all. Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 20 January 2019
" Consistently the most competitive and easy to deal with "
" Okay but wish M50 toll fees were collected by Budget "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 20 January 2019
" As above, very disappointing and not worth the money I paid for it. "
" When first booking on line I was unable to select 8pm collection. The closest was 2pm. When I arrived around 8pm I was informed I was late and the car was gone. I had already paid £850 and was given a car of a lower standard. A week later the full beam started to come on randomly. This is obviously very dangerous so I returned the car. This was 140 mile round trip to my cost and inconvenience. On the replacement vehicle an engine warning light was permently on and the battery for the remote needed changing. The whole experience was poor. A refund of some kind should have been offered but sadly was not. I would appreciate some form of compensation as the service has been subpar to say the least. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DANIEL - 18 January 2019
" Seamless process and happy staff "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CLARE - 16 January 2019
" Easy and effortless x thank you "
" Very good this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CIARA - 16 January 2019
" I've used autoeurope/thrifty before and would use them again. "
" The Thrifty desk was busy with one talkative customer so I asked the Hertz guy if he could sort me out and he did. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 13 January 2019
" very efficient and smooth "
" very efficient and smooth "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BRIAN - 11 January 2019
" No problems, no waiting for pick up or drop off, staff very helpful and efficient. Hope Sixt prepare properly for busy periods, unlike all the other companies. "
" As a regular user of hire cars at Dublin airport, I was expecting the same old bad service, which I always experience at the airport, not naming the worst ever company, but hiring on a low budget I was totally impressed with every aspect of the hire, a breath of fresh air. Not a busy period I know, but none the less, I will definitely be using you and Sixth again, thank you both "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHANG KOW - 09 January 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 08 January 2019
" When I was looking at cancelling car due to drones and the resurrecting it staff were very helpful. "
" I was delighted that staff stayed open even though it was well after midnight when I arrived to pick up car due to delays with drone at Gatwick airport. I sustained a very small crack on windscreen and it was / is in clear if I am to be charged for this. I was told my deposit was being withheld! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by THOMAS - 08 January 2019
" Very easy to use. I was able to get affordable car hire by comparing other companies in seconds. "
" Really nice helpfull staff. Daniel was super helpful sorting my car hire out. Outlined all i needed to know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 08 January 2019
" Never had a problem with Auto Europe, very good. "
" The car wasn't up to usual standard it was old for a hire , 77000kms brakes to sharp. But condition was pretty good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PETER - 08 January 2019
" the full tank return policy is still the best way - so good "
" all as as should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH - 08 January 2019
" Easy and efficient, good price and no problems. "
" This is the second time I have booked a small 4 door from FLIZZR, both times I was given a Clio - excellent little car, comfortable economical good radio and other features. The whole rental process was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 07 January 2019
" Sale man very rude and told me it was cheaper to go to the counter direct not deal with third party insurance "
" The insurance you sold me was not up to standard the salesman told me and I had to pay an extra £100 Total cost for two day hire £200 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KATRINA - 07 January 2019
" Thanks to the REALLY helpful older gent at the off airport desk. He was so apologetic about the youngsters on the reception desk at the airport ( cause I had so much luggage and a baby in tow). I really appreciated his help and fantastic attitude. Excellent customer service (eventually). "
" Gents at the on airport transfer desk were completely rubbish. I was completely laden and babe on my front pack and they sent me to the off airport collection (on arrival there, was a wonderful experience). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH - 06 January 2019
" See above. "
" Car had extensive scratches when I picked it up. Bit disappointing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CHARLES - 06 January 2019
" Terrible "
" Very of hand reception, no clear signage in the airport ( only the main providers ie hertz Avis etc "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARGARET - 04 January 2019
" Hassle free. No hard push to get me to pay for Extras. Good friendly staff. Smooth experience overall "
" Car hire procedure was very smooth. Staff friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEVEN - 03 January 2019
" Excellent & can't fault! "
" Overall a very smooth experience with probsessional staffing from counter to car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 03 January 2019
" excellent "
" everything went smoothly as it should be. The thing that impressed me was the friendliness of all the staff that i came into contact with. one of the counter staff at drop off offered to run me to the terminalas i looked a bit concerned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARRETT - 02 January 2019
" Easy to use and good communications throughout. "
" First car was three years old and literally had parts hanging off it. So much so That we didn't get more than a mile from the collection point before we had to bro g the car back as there was plastic parts from underneath the car scraping along the road. Second car was running poorly with a clearly loose fan belt. Strong smell of burning clutch throughout our hire. We've had a good experience with Sixt in the past but this time was extremely disappointing. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by JON - 02 January 2019
" Collecting the car was truly awful. Very stressful and staff were most unhelpful. Clearly they had rented too many cars out of Dublin airport at the time and hadn't considered the lack of staff or cars. The car I received was also dented all over "
" Collecting the hire car from Dublin airport was a chaotic and stressful experience. I found the staff most unhelpful, with one chap on the desk even failing to describe how you had to take a bus to collect the keys and the car. Had to wait for over 50mins for a car and only got a car because I went back up to the desk. Chaos. Short staffed and taken too many car orders. Will NEVER use budget again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by THOMAS - 01 January 2019
" All good. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 31 December 2018
" Auto Europe is my go-to provider for overseas car rental. I am confused by the different vehicle descriptions used by Auto Europe and the rental companies; this leaves me wondering whether I have received the car that I ordered. Whilst I understand the difficulty of working with so many suppliers, a translation matrix would be a huge help. "
" 1 Left standing at the kerb by the airport pick up shuttle 2 Only one person on duty at the desk. We were unfortunate to arrive just after a party with little English and no understanding of the options and T&Cs. The single attendant had to explain everything slowly and several times. 3 Clocks were not set correctly in the vehicle. 4 Fuel hatch release inoperative. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ROMAN - 31 December 2018
" It was fine "
" The car was old and the wheel alignment was bad, so it vibrates over 100km/hr. I've paid one fifth the price for rental over the same amount of time in the past with a different provider, getting a better car. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARY - 30 December 2018
" Information has not been made clear to me which is not in keeping with the data protection act. I believe I have been charged twice for the hire of the car at Dublin airport. I shall be investigating this further. "
" I booked a car through you from Hertz. As my credit card was not working I had to, on top of what I already paid you for hire of the vehicle, pay 20 euros extra per day to Hertz. I was under the impression that I owed nothing at the desk at Dublin airport. As information was not clear to me I believe there has been a breach in GDPR and would like this investigated as soon as possible. Hertz do not apparently deal with you directly and the assistant provided me with a number to contact you which I will be doing. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 30 December 2018
" No problem with Auto Europe-an easy to use website. I would be interested to hear your comments about the service I received from Budget. "
" The car I was given had over 110,000 km. on the clock. Despite having taken out extra insurance cover Budget blocked out 1500 euro on my credit card and I'm still waiting for that to be removed. During our trip the Stop/Start System Alarm came on and thereafter was on most of the time, obscuring the digital speedometer. My son-in-law, who also had a Budget rental, had an oil pressure warning light which caused him to call out roadside assistance on Christmas Day. His car was also overdue for a service and when he returned it at Dublin Airport he was given a partial refund on his hire cost. I reported the fault with my car when I returned it but was offered no refund. Overall not a good experience and I will not be using Budget again if that is the standard of their cars. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by CORMAC - 30 December 2018
" Excellent "
" Excellent service in Dublin . Will use the company again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 30 December 2018
" Excellent service at sixt car rental. Really good and friendly statt "
" Excellent service. Staff really helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARION - 30 December 2018
" Hiring cars from Dublin Airport at Christmas for over 20 years... worse experience yet. "
" Wasn't given information re depressing clutch to start the engine so had to go back inside & queue up again! Vehicle was parked too close to barrier so could not open boot to put suitcase in! As mentioned before could not help myself & start engine as I was not informed re depressing clutch to enable engine to start. Was in the car for 20 mins when 'air tyre pressure' warning flashed up & remained for the duration of my hire period despite constantly checking tyres. Finally spanner symbol flashed up on screen no manual to checkout what it meant. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TONY - 28 December 2018
" You need to be more clear about car insurance. I hade to pay extra in Dublin. Not Happy! "
" I had to spend a further £73 with Budget to take out their comprehensive insurance even though I had already paid for it through Auto Europe! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EIMEAR - 26 December 2018
" No comment to make "
" No comment to make "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHEL - 24 December 2018
" Excellent "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VICTORIA - 23 December 2018
" Great service "
" Staff were incredibly patient and helpful. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GUSTAVO - 22 December 2018
" Easy to book with great prices and selection "
" Quick delivery "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JOHN - 21 December 2018
" No problems and good value "
" Pretty satisfied. The rental desk in the arrivals hall in Dublin T1 is a bit of a sham - the real rentals desk is at the off-site car park, and the shuttle bus ride is quite long. Next time I will book the car for later, so as to get a little more time for returning it. They took the cost of a full tank of petrol from my credit card (not merely holding the credit) and took a couple of days to refund it - funny how charges take less time to process than refunds. But the car was fine, economical and great value for money. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DARAGH - 20 December 2018
" Always good value "
" Car had a couple of scuffs which I had to report "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHRISTOPHER - 20 December 2018
" Counter staff said it was the same group as car ordered "
" I booked a car which was described as a Megan 1.4 DCI I WAS GIVEN a Dacia sandero petrol which was the worst car I have ever driven it felt unsafe "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JACQUELINE - 20 December 2018
" Easy to book. Great price. Easy to cancel (only needed to do this once) "
" Thrifty - fantstic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 18 December 2018
" As above. "
" Excellent experience once again with no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LEONARO - 18 December 2018
" will continue to use you regularly "
" only minor problem was I had to pay 10 euro to Dunlin tolls which would have been in excess of my actual tolls. other Dublin companies charge the actual tolls direct to your credit card. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEVEN - 18 December 2018
" As above "
" Car was in poor condition with marks and dents on almost every panel BUT nothing on the damage form! It had over 70000KM on the clock, the brakes squeeled and clearly needed replacing, it was petrol but sounded like a diesel. Worst car I have ever had in Europe. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by HEIKKI - 17 December 2018
" Auto Europe has been my go to car rental service at least the last 4 years now. You get excellent value (especially for out of peak season car rental) and the website is easy to use. "
" Being able to pick the car up from the parking hall close to terminal 2 was a very positive improvement. In the past I have had to go to the rental car centre close to long term car park which delays my trip by about 30 minutes (as normally need to wait for the shuttle bus and then wait at the centre... Both the pick up and return of the car were carried out efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by IAN - 16 December 2018
" Car was clean tidy and no hassle to rent and return. "
" Easy instructions and friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 16 December 2018
" Very quick & professional "
" Very friendly & efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 13 December 2018
" BRILLIANT "
" Can't complain at all, brilliant service and very good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 13 December 2018
" Would use again "
" Good efficient service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DEAN - 13 December 2018
" Smooth "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 13 December 2018
" Gggg "
" No free sixt/flizzr spaces or attendant at drop off. Otherwise excellent. Kirsty on the front desk was wonderful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ALAN - 12 December 2018
" I always use autoeurope as the prices are great and I have never had any problems. "
" Attendant said there was a mark on the rear wing of the car that had not been recorded. The mark was very minor and eventually with a bit of rubbing it disappeared. Disappointed that it was even pointed out as nobody would have seen this or would call it a scratch/mark when they picked up the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ROBERT - 11 December 2018
" Lovely car. Clean and tidy on collection. "
" Quick simple friendly service. Paperwork completed at airport desk so swift transfer at the car hire depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 09 December 2018
" Easy to book online. "
" On this occassion not very happy. The car I rented was in poor condition. There was a number of areas of the car that had damage to them. I had to return to the office to inform the person on the desk whos attitude was not what I expected. He just informed me that they tak photos of each car before sending them out "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by RORY - 08 December 2018
" Overall a good experience apart from the comments / suggestions made. What I will say is what a great price!!! "
" Counter staff at actual pick up point of car (not at the desk in Dublin Airport) were not great - almost like it was a real chore to be having to deal with a customer at 20:30 at night. A smile would be a great welcome to someone who has been travelling for the whole day, been delayed and also just wants to get to their final destination. I would have also expected someone to escort me out to the car to inspect it with me to ensure there were no issues and also to explain that the car I was hiring had an integrrated safety system for the ignition rather than me spend 15 minutes wondering why the car wouldn't start to then have to go back out into the cold wet weather to the office to ask if I was doing something wrong. Basic Customer service in my book. I also feel that the excess amount that is 'blocked' on your card is somewhat excessive. Fortunately I have a high limit but still, €1500.00 'blocked' seems somewhat excessive (no pun intended!) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 08 December 2018
" Only use auto Europe for my car hire. Always excellent. "
" Great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 07 December 2018
" As above "
" Great price & good car, but am waiting to be reimbursed 1500 euros deposit! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GED - 07 December 2018
" Easy in every way. Unbelievable value ! "
" Quick easy rental. Lovely car,Absolute bargain ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 07 December 2018
" All went very well, thank you "
" Very good indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAKESH - 06 December 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DANIEL - 06 December 2018
" Great service as usual "
" Great service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTA - 06 December 2018
" All in at, a great experience "
" We had to wait 30min at the office to pick up our little car for which we received a free upgrade to a lovely automatic with air con :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSHUA - 06 December 2018
" Overall the experience was okay, the staff weren't particularly friendly and didn't seem happy to help. "
" Initial car was in poor condition. Lots of mileage and a tyre pressure warning light was present. I asked to swap to a different car which they obliged to, but it felt like this annoyed them. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by DAVID ANDREW - 05 December 2018
" Very enjoyable experience maybe next time Budget to better weather, only joking "
" hassle free and so easy lift from airport to car pick up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JACQUELINE - 05 December 2018
" All excellent "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GORDON - 05 December 2018
" I'll continue to book my regular Ireland car hire through Auto Europe, with Thrifty at Dublin Airport. They're clear, straight forward and helpful. "
" I'm a regular with Thrifty at Dublin Airport and I find that the staff there are thoughtful to my needs and efficient and business-like. I've had only minor issues with cars from them and they've been realistic and fair. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ALEXANDER - 05 December 2018
" Easy to compare alternatives and offering excellent value "
" Very efficient and good service with exceptional value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 05 December 2018
" Very good experience "
" God service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 04 December 2018
" Very well organised. "
" Very efficient!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DRITAN - 04 December 2018
" Not hard but easier ????!?! "
" Couldn't get any easier "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MAUREEN - 04 December 2018
" Excellent in terms of both cost and service "
" Excellent service again; really helpful staff service at both ends of the journey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 04 December 2018
" Will not use again "
" Car was dirty ,did not have a full tank of fuel. The touch screen was not functioning and it had a vibration at motorway speed. Plus there were charges to pay at the desk which were not clear after I had already prepaid for the hire. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by MICHAEL - 02 December 2018
" all good "
" apart from the time it took to sign in everything was a 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICKEY - 01 December 2018
" Great customer service. Fast and efficient. "
" very pleased with the service from Budget. The guy serving us at the airport, I`m sorry i didn`t get his name ...... was so helpful, friendly and efficient, because of his great service I would definitely return to Budget Car Hire. We were pleased with our car, even though there were a few knocks on it, of with was all noted down before we hired it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MARTINA - 01 December 2018
" I use autoeurope all the time as it is usually the best value for what I need. In this instance I am disappointed with the vehicle provided by Budget for the rental period. "
" The vehicle itself was nearly 3 years old with quite a few damage marks. Just after pick up the front passenger headlight wasn't working so I didn't continue to my destination (in darkness) without it. Budget sent out the AA who couldn't replace it and I had to return to the rental company the following day for a replacement vehicle. They just changes the bulb, which after another couple of days was again not working. I lost half a day of time with family by having to stay for the AA and then return with the vehicle the next morning! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by DEBORAH - 30 November 2018
" Car as expected, in good condition quick check in, shuttle bus to airport arrived quickly. Good service. "
" Very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JIM - 30 November 2018
" Good price. Good service. "
" Good price. Good service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TREVOR - 30 November 2018
" GOOD/ QUICK TURN ROUND. "
" PICK UP /DROP OFF GOOD CARNOT OUTWARDLY CLEAN AND LOCATION OF SCRATCHES ON PAPERWORK HAPHAZARD AND SOME NOT IN CORRECT LOCATION ON PAPERWORK . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 29 November 2018
" No comment "
" We had no credit card to pick up car .seems one day we can pick up a car without credit card and another day you cant . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CRAIG - 29 November 2018
" Everything not bad the money thing is terrible "
" Cannot believe they keep over £2300 out of your account for 7 days terrible "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 28 November 2018
" Great price and very efficient overall "
" All very efficient but they gave me a rather basic car Dacia Sandero. I probably should have insisted on something better, as an Astra booked "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PAUL - 28 November 2018
" Simple straight forward process everything up front and easy to understand. "
" Overall a good experience. My only quibble is not all the damages to the car had been logged and I had to spend approximately 10 minutes in the dark checking the whole car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GERARD - 28 November 2018
" Ease of booking, competitive price and flexible conditions "
" Fast, efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by AGNES - 27 November 2018
" Friendly and efficient. Need to be a bit clearer about excess. Baffling, but then I am an OAP. "
" Pleasant and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by LEONARD - 26 November 2018
" have used auto europe many times including two previous years in morocco (Hertz). This year I made the fatal mistake of booking direct with Hertz. On arrival no car existed and am having big problems getting compensation fron Hertz. "
" car had cracked wing mirror and the tyre pressure light came on but overall the Toyota hybrid was fine "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by HUGH - 22 November 2018
" Very pleased with the service. "
" Very quick processing and the operator came out to the vehicle with us to check it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 22 November 2018
" Wasn`t happy. "
" The first car we were given had damage to drivers seat meaning it could not be raised in height plus USB port was missing so unable to use satnav. Replacement vehicle was fine until return to Dublin when low tyre pressure light came up probably caused by damage to alloy wheel which I pointed out at the beginning of hire. Will not use your company in future. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DANIEL - 22 November 2018
" always a good experience, thank you "
" always a good experience, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 22 November 2018
" A very efficient and professional service. Would certainly use them again "
" A great experience with efficient and well motivated staff. Real pleasure doing business with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIRSTY - 21 November 2018
" As above, inital interaction with staff was poor "
" Counter staff in Dublin airport was not great. It was late evening and the person I dealt with clearly didn't want to be there. There were 3 members of staff behind the counter, 2 really cheery and then I had to deal with the chap who didn't want to be there. This was a shame but thankfully the driver and key collection and drop off all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDIE - 20 November 2018
" I did find when returning the car The day nav wouldn't accept the code so it may be helpful to already have that in the sat nav for when you return the car. Maybe a petrol station too close by , but most overall I won't hesitate in returning and passing the word I'm very happy with the service I had. "
" I was very happy with counter service he was fantastic, setting my sat nav and explaining everything he made me feel I had a secure contact while I was on my trip to a new country. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 20 November 2018
" Every thing was easy and went to plan "
" My trip went well and I was happy with how I was treated from my first meeting with counter staff to tose I met at the drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DENIS - 19 November 2018
" You were recommended to me by my cousin Catriona O'Malley and I won't hesitate to recommend you myself. "
" All seemed to go very smoothly thank you.Additionally my car was much bigger than I need or paid for ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FINBARR - 19 November 2018
" Pleasant staff and no hassle "
" Hassle free and very competitively priced Definitely use you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 18 November 2018
" When you need them when your in trouble make sure your in trouble before 4pm,when I needed to get them because I had a nightmare problem just about to leave for the airport,I phoned at 4.30p.m. and answer phone saying the office was closed and would be open from 9a.m.the only excellent people were the courtesy bus drive,the lady I dealt with on the phone when I was in serious trouble,and the drop off guys "
" Counter staff when I arrived were not Friendly or helpful,had to get the courtesy bus back into the airport because the guy over at pick up could not help me,then guy behind the desk in the terminal was no was unfriendly,had to go back to the terminal three times,landed at ten o'clock and got into the hire car at eleven thirty five. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by NEIL - 17 November 2018
" Although a I ordered a small car, it came with satnav. I have no reservations in recommending Budget Cars Dublin Airport. "
" Very efficient service and highly competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 16 November 2018
" Have hired many cars from Auto Europe. Have always had good service and value. "
" The car I hired was nearly new but had no nearside front indicators or front nearside high beam. Should not have been hired out in that condition. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by RICHARD - 16 November 2018
" Shocking. Please see above, can I have my money back. Didn't use the car because you wouldn't give it to me. Young person on reception was very polite and was only following company policy. Be clearer re credit card requirement, especially when people pay with debit cards, it's half a clue. RT "
" Had to go travel to Ireland at short notice because of Mother's illness. Booked and paid for car, turned up and told I needed a credit card before taking it. I don't have a credit card. No car ! Bus to Newry and back again. Nightmare. You can eventually find the credit card requirement in the T/Cs but it should be front and centre. I'm 52 years old, 32 years in Police, you had all my details, I wasn't going to runaway with your Corsa. Very disappointed, can I have my money back please. RT "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PATRICIA - 16 November 2018
" I have recommended Auto Europe to several people. I find them competitive and very helpful when I had a problem last year. Many thanks "
" Good efficient service. I try to use Budget whenever I can. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARK - 15 November 2018
" overall very pleased "
" the only down side was it took 30min before the car was available as we had a 2.30 hour journey ahead "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by NATHAN - 14 November 2018
" I'm really angry about the whole thing & will be contacting citizens advice. "
" I arranged the rental of a car, in my husband's name, to be collected from Dublin Airport. The agreement stated that we must present a credit card in his name when we collected the car, which we did. He was then asked to enter the PIN number for this card, which he doesn't know and the only resolution we were offered was to use a debit card & take out full insurance at a further cost of £111. We were told there was nothing else to be done & this was our only option. Later I realised that actually there were other options. I'd offered to add my name to the driver agreement & use my own credit card, but was told I couldn't do this. No one thought to offer us a brand new agreement in which I was the primary driver & could then use my credit card. There was also the option of entering my husband's credit card details manually (as you would if paying over the phone). I am really angry that no other options were presented to us, despite us following the guidelines & instructions & the only outcome the salesman was willing to consider cost us 3 times the original car rental cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLOTTE - 13 November 2018
" Always use them as they have great prices. "
" Straightforward and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AOIFE - 13 November 2018
" Just annoyed at the lateness of the car "
" I was annoyed that the car wasn't ready at 2pm, which was when I booked it for. It wasn't ready until nearly 2:30 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 13 November 2018
" Fantastic staff, helpful and very efficient and caring. Great car and such a stressfree experience. I will be using them again!!! "
" The desk staff were fantastic and helped when I had an issue (left car seat in baggage hall) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 13 November 2018
" Great value overall "
" Car was clean but had a lot of scuffs and dents already on it when collected "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TERRI LEE - 13 November 2018
" Friendly "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TREVOR - 12 November 2018
" Great value prices, easy boking process. "
" Very friendly and efficient service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 11 November 2018
" Easy and professional "
" Confidence inspiring as usual "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CAROL - 11 November 2018
" I travel to DUBLIN regularly and budget is my car hirer of choice. Lovely staff. Great cars. "
" Your staff at Dublin Airport are excellent. From the counter staff to the drivers all are helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LLOYD - 09 November 2018
" My biggest issue is that I was charged £60 and I don't know what for. I have been trying to get an explanation and no one is replying to my e-mails. So I am extremely unlikely to push anyone your way unless they liked to get fleeced of their money for no good reason. "
" My biggest issue is that I was charged £60 and I don't know what for. I have been trying to get an explanation and no one is replying to my e-mails. So I am extremely unlikely to push anyone your way unless they liked to get fleeced of their money for no good reason. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DAVID - 09 November 2018
" Everlasting service, choice and value. "
" Good service. Clean car, though quite high mileage. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by AMANDA - 09 November 2018
" After struggling to find my booking it felt like we where given the 'only available' car. Which was a very poor excuse in all aspects for a rental car. "
" After struggling to find my booking it felt like we where given the 'only available' car. Which was a very poor excuse in all aspects for a rental car. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARIA - 08 November 2018
" d "
" Arriving in the airport, I was greeted with the news that I needed to have 1,500e free on my credit card in order to be able to put the excess on the card. This is a huge request - luckily, I had it available, but had I not happened to clear my card at the start of the week, what would I have done? Ridiculous. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 08 November 2018
" Good value "
" Car was well dinged but fully shown on paperwork. Otherwise it was f great. Quick delivery on taking it and in return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEIRDRE - 07 November 2018
" Friendly staff at collection "
" Friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by SIMON - 07 November 2018
" Good car constant buses to hire cars helpful staff "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLENE - 07 November 2018
" It would help if there was a booster facility in the vehicles as I am very short in height. "
" The staff are very professional and easy to get along with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 07 November 2018
" Very friendly staff. "
" Quick check in with no mini bus needed. Quick check out. Great experience. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by REINALDO - 06 November 2018
" Quite easy to book via Auto Europe. I will use it again. "
" The car was smelling like a cigarette smoke. It took a while to get the car since we had to take a van to the collect point. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by AHMAD - 06 November 2018
" NA "
" NA "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by KAUSHIK - 06 November 2018
" I went with the price "
" I queued up at the airport desk and when I got seen I was told that I didn't need to queue and need to take the bus directly to the pick up point. There was a bigger queue here and it was a bit disorganised with queues for four or five different counters. when i eventually got there was given a car that had a lot of scratches and dents and was dirty inside with soil marks and and bird poo on the inside of the driver window. When i went back to tell them about it they swapped the car over and gave me another car. This one had more dents including one on the number plate area. I was worried about getting blamed for them when I bring it back as there was no one who checked the car over with me and just a few notes made on the inspection sheet in advance. it wasa two year old car with 102K miles on it and the wipers (I realized this later) kept banging on to the side edge of the windscreen. The operation felt like a conveyor belt and they seemed more interested in getting the cars in and out. This was quite a different experience from the others I have used before. In my previous renting in Dublin (with Enterprise)I had a brand new car with less than 400 miles and price wise it was cheaper too.Drop off was smoother experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by TIMOTHY - 06 November 2018
" The exerience is easy enough. one point though is greater clarity over insurance as to whether the claim back insurance is included or not. and clearer information as to the paperwork that accompanies it. "
" I had to return the first vehicle given to me after driving it just one hundred yards as there was a loud mechanical groaning noise from the rear of the car. Probably a bearing, definitely not the engine. The return was handled efficiently and I was given a free upgrade for which I am grateful and that car was fine and in good condition. I expressed concern that the first car would require a check over and sought to be reassured that it wouldn't just be put back in the system to be hired to another person without mechanical attention. I did not however get such an assurance which would cause me worry not only about other hirers but whether the I would be given a car in the future which has potential defects not looked at. A verbal reassurance that the car would be taken off the road until it was looked at would go a long way to giving confidence for future hires. One more small thing. I would prefer budget to automatically take the M50 toll as other hirers do rather than have to go online ad do it myself after the return. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ROGER - 06 November 2018
" Too hit and miss with prices. Often means being given poor quality car at check in. Why can you not give prices to include actual insurance from the car hire people to avoid excess holding charge. "
" Small amount of damage described as 'light scratches' but 720 euro taken immediately despite being told it was a holding amount. No communication despite email requests for receipt to submit to my insurance. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DENISE - 05 November 2018
" great speedy pick up and drop off no queues, Staff very friendly and helpfull "
" great speedy pick up and drop off no queues, Staff very friendly and helpfull "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 05 November 2018
" Thought the additional insurance offer very expensive. "
" Instructions for returning car far too vague, no proper postcode or address to put into google maps, total nightmare, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BENJAMIN - 05 November 2018
" Booking quite easy and overall good value for money. "
" Sent to wrong desk at car hire compound and vehicle very high mileage and not in great condition. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by EIMEAR - 05 November 2018
" No "
" No "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by AART - 04 November 2018
" To suggest to the customer to go and buy duck tape to repair a wing mirror is unbelievable. "
" To suggest to the customer to go and buy duck tape to repair a wing mirror is unbelievable. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by KATHRYN - 04 November 2018
" Good experience. "
" Overall good experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JIMMY - 03 November 2018
" Easy to book, and offers competitive prices. "
" I am very happy to note that the block on my US-based credit card was removed the same day that the car was returned in Dublin. I was a bit uneasy about the pre-existent damage, but thankfully Avis must keep good records and photos, so all well on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by IAN - 02 November 2018
" Ripped off! ! ! ! "
" Booking through auto Europe turned out to be a con!!!!! Ripped off should have only brought 42 pound option as extra cover was not as sold. Ended up having to buy cover from budget direct. Well fed up as we hired two cars. Right scam!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DESMOND - 01 November 2018
" Will not recommend auto Europe while connected to sixt "
" Checked car over ,5faults listed ,after checking at least another 6 faults.sebaston who served us just interested in serving other people ,no interest in us ,young girl very helpful ,listed other faults .also had to change to extra insurance cover as I felt I couldn't trust duct not to try get extra on return of car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by TIMOTHY - 01 November 2018
" Over all good. "
" Generally good. The car was a grubby. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by MARY - 01 November 2018
" Would have liked if voucher was attached to e-mail, sometimes you can't access internet when abroad. "
" Fantastic experience, great car, wonderful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUZANNE - 31 October 2018
" Extremely cheap for length of rental. "
" Speedy pickup. I have had some very long waits at Thrifty - on Sundays of Whitsun weekends in past few years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANGELA - 31 October 2018
" Keep up the great work. Have rented in Ireland from both Dublin and Belfast. Airports and service excellent at both locations "
" Love renting from Alamo/Enterprise. Always my first choice now if aromatics available p. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 31 October 2018
" All good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DUNCAN - 30 October 2018
" no problems with autoeurope "
" overall things went well, but the car was not the cleanest, I think they tried to wash the seats just before we got it. there were many scratches all over the body work. Disappointing car from a large company "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ELIZABETH - 30 October 2018
" A very efficient service. Though question why I was instructed to to print of the emailed voucher when this was not looked at when offered. "
" I don't understand the need to individually queue at the counter inside the airport to be directed to the shuttle bus; surely it would be more efficient to have a signage directing us to the bus. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIERNAN - 30 October 2018
" The staff were lovely and the car drove well but overall it was too expensive and so probably wouldn't use Auto Europe again. "
" I was a bit thrown by the need to pay for even more insurance, including the payments I had already made when pre-booking, just to avoid a €2500 fee if anything happened. Plus I was upgraded without asking to a much larger, automatic vehicle, neither element of which I was keen on or wanted. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JAMES - 30 October 2018
" Very easy to use and you always get an excellent price. "
" I have used Thrifty on a number of occasions and have always found them to be extremely professional and polite. All vehicles have been presented to a very high standard and are well maintained. It's the smaller points that count - Thrifty put proper screen wash in their cars where other car rental companies just use plain water. Well done Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLOTTE - 29 October 2018
" Great, straightforward experience and great price. "
" The queues at desk in Dublin airport were long and took over 30 minutes to get the car. No one said we could get the bus to car hire depot and sort paperwork there where desks were empty. Also I don't like the change that you need to email your photos of damage to hire car rather than staff marking it on paperwork when you collect it. Still waiting for the hold to be taken off my credit card. I also would like immediate confirmation on drop-off that no further charges will be made on my card. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SANDRA - 29 October 2018
" The team were extremely helpful and efficient when we both collected and returned the car. Excellent service Thank you "
" The team were extremely helpful and efficient when we both collected and returned the car. Excellent service Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSEPH - 28 October 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DANIEL - 28 October 2018
" Fast and reliable "
" Good service and vehile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 27 October 2018
" Over all great service "
" A overall great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LINDA - 26 October 2018
" Please read box 3 "
" I found the counter staff both on the pick up and drop off abrupt and surly. They may know the routine extremely well but the customer may not be as comfortable with the routine. I have hired from Budget on every visit to Eire for many years and was disappointed with the service on this occasion. The car was an older model with 3 different bad scratches. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BARRY - 26 October 2018
" Still waiting for card payment back on my card "
" Still waiting for payment to be put back on my card "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 26 October 2018
" no problem all good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THERESA - 26 October 2018
" easy to book "
" too long a wait for the transfer bus from airport to car rental site "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by CHRISTOPHER - 26 October 2018
" Good service from Autoeurope but totally disappointment with budget desk staff at pick up. "
" We forgot to bring our 2 children car booster seats so we had to hire with budget. We were told that the cost of the hire for the car seat was going to be almost TWICE as expensive as the actual car hire. To any normal person that would sound extraordinarily expensive and disproportionate but staff at pick up didn't care about how we felt, they were making jokes about our disappointment in having to pay so much for such a cheap item. the person who served us didn't want hear about our surprise with the booster seats price he wasn't friendly at all if anything he was hostile. Then our intermediate car arrived but the clutch wasn't working properly. We were about to travel on the motorway with 2 children and it was already late night. The staff gave us the excuse that certain cars have the clutch running out quicker than others however we expected the car to be checked before we arrive. They replaced the car but it delayed us even more. Not ideal after a long journey with flight delays and tired children. We as a family have in the past 9 years hired many cars and we never have experienced anything like how it was this time. Overall a disproportionate cost of booster seat hire, very unfriendly staff at the desks, disappointing car checks and unnecessary delay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CHRISTOPHER JOHN - 26 October 2018
" Another great car at a good price. Well Done. "
" Great service, very good car and dropped back at the airport with a smile. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 26 October 2018
" The credit card policy was not flagged up when booking - thi should be made very clear. "
" We were forced to take out comprehensive insurance cover as we did not have a credit card on us. This was not made clear when booking and only appeared when printed off the voucher. This more than doubled the cost of our car hire. Safe to say we will not be using Thrifty again . "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CATHERINE - 26 October 2018
" Overall good service but the car was surprisingly poor "
" The car had lots of external damage, all seats were stained, there was a smell in the car like animals had been transported, one of the display buttons was missing, the wipers needed replacing, and a service light came on during the rental period "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by TERENCE - 25 October 2018
" Same as above Will take this further until I get a refund "
" Charged on booking with excess. Charged a further €124 on pick up of vechile even when told them I had paid. Now paid over £200! Want refund of the charge charged at the airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 25 October 2018
" easy transaction no waiting had the car within a few minutes "
" no hasslee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MR MARTIN - 24 October 2018
" I wish all car hire were like this thank you all "
" Frendley staff good car beautiful weather "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 24 October 2018
" I don't understand how you think you can abuse people's financial situation and consider it acceptable!! It isn't right! Massively disappointed with your cowboy company! "
" Disgraceful behaviour from your company! Taking £1600 as a deposit? Then not returning the deposit so leaving me with bank charges. 4 days after returning the vehicle I've still not received my deposit back and on top of that you take another £20 additional payment! For what? I will be telling everyone and asking them to share on social media regarding your car rental service! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIAMH - 22 October 2018
" Easy to book "
" Car hire went smoothly however I was unaware of the policy change and charge for travelling home in the north. Unfortunately won't be choosing budget in future due to this, such a shame. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANTHONY - 22 October 2018
" Auto Europe service is always excellent "
" Overall service and efficiency was excellent. The condition of the car however was poor but that was probably the reason for the competitive price. Mechanically the car was fine but the body covered in scratches etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by PAMELA - 22 October 2018
" Rudeness from staff, non communication, non reply to telephone messages and car in an unsafe condition. "
" Shocking experience and I will never use them again. We had problems with the car which are still being resolved. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ANDREW - 20 October 2018
" I'd use AE again. "
" Reception counter overwhelmed. Took 1 hour 25 minutes from arrival at the desk/office to leaving the car park. That involved three separate queue waits. Worst experience yet for accessing a hire car. Drop off was smooth and easy in comparison. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 19 October 2018
" Very please with the autoeurope service. A reliable way to get affordable hire cars. "
" I didnt book direct as the quote was too high but went through a broker. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 18 October 2018
" Pretty crap experience really "
" 1. Promised Sat Nav in vehicle and was not 2. Engine coolant light came on and had to top up myself- cost of 8:99 Euros not reimbursed 3. Charged Euros 58:75for use of Sat Nav at drop off venue and had to chase up reimbursement myself. 4. Extortionate excess of Euros 2,300 held from my Credit Card which meant I was unable to use credit card in Ireland. This was never advertised prior to me hiring online. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by ALAN - 18 October 2018
" I've used the site for years, always found it easy to use. "
" Awful experience, queued for ages in the terminal to be then told to go and wait for a shuttle bus (someone could've directed us to that instead of waiting in line), shuttle bus took 15 mins to arrive. Person at desk was in a word, rude and blunt, I've now been waiting for over 30 mins to get a car from the time I arrived at the first desk in T1. I was given a Toyota, over a year old with over 50,000 kms on the clock, it was filthy inside, windows were disgusting but as I'd now spent the best part of 45 mins to get the car I didn't have the time or patience to argue with the woman I dealt with as to be honest she didn't care. I did however bring it back the next day and it was changed by a very helpful guy called Adam, he was a star! He upgraded me which was kind, I didn't need the upgrade I just wanted decent service at the beginning, however he rectify the situation so I'm grateful for that. Dropping off car was simple and quick. This is the second time this year I've used Sixt and both have experiences have been poor, quality of cars has been poor and level of service doesn't match their brand/advertising. I still rate AutoEurope but will go back to using Enterprise in Dublin, much friendlier and willing to help. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JOHN - 18 October 2018
" Very upset with budget will never use them again. "
" On my booking I stated that I was going to be going to Northern Ireland this was confirmed as ok. On collecting the vehicle I was told that there was an additional €34 charge, what a ripoff as Alamo make no additional charge. I had to use a family members vehicle for this part of my trip. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by DERRICK - 18 October 2018
" DREADFUL "
" TERRIBLE SERVICE. RUDE STAFF "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JOHN - 17 October 2018
" See above there will be a disputed with auto Europe. "
" A small chip was on the windscreen which was not noticed on pick up. There initial report failed to mention numerous scratches and on drop off they IMMEDIATELY went to the screen. Think I am about to be scammed for the screen. Disgusting! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DAVE - 17 October 2018
" Cars need to be checked more thoroughly for scratches and dents ... but happy otherwise "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 17 October 2018
" I've used the site for years, always found it easy to use. "
" Awful experience, queued for ages in the terminal to be then told to go and wait for a shuttle bus (someone could've directed us to that instead of waiting in line), shuttle bus took 15 mins to arrive. Person at desk was in a word, rude and blunt, I've now been waiting for over 30 mins to get a car from the time I arrived at the first desk in T1. I was given a Toyota, over a year old with over 50,000 kms on the clock, it was filthy inside, windows were disgusting but as I'd now spent the best part of 45 mins to get the car I didn't have the time or patience to argue with the woman I dealt with as to be honest she didn't care. I did however bring it back the next day and it was changed by a very helpful guy called Adam, he was a star! He upgraded me which was kind, I didn't need the upgrade I just wanted decent service at the beginning, however he rectify the situation so I'm grateful for that. Dropping off car was simple and quick. This is the second time this year I've used Sixt and both have experiences have been poor, quality of cars has been poor and level of service doesn't match their brand/advertising. I still rate AutoEurope but will go back to using Enterprise in Dublin, much friendlier and willing to help. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JAMES - 15 October 2018
" Auto-Europe are an excellent company and I use them all the time. "
" I had to reject the first car I was offered due to heavy damage to the front near side door & wing. The second car I was offered had a split on the offside rear bumper and a few dents & scratches. The car was grubby internally and needed a really good clean. I accepted the second car but neither vehicle was fit for rental. These are the worst examples of a rental vehicle I have ever seen and I've been renting cars for a while! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ALAN - 15 October 2018
" I've used the site for years, always found it easy to use. "
" Awful experience, queued for ages in the terminal to be then told to go and wait for a shuttle bus (someone could've directed us to that instead of waiting in line), shuttle bus took 15 mins to arrive. Person at desk was in a word, rude and blunt, I've now been waiting for over 30 mins to get a car from the time I arrived at the first desk in T1. I was given a Toyota, over a year old with over 50,000 kms on the clock, it was filthy inside, windows were disgusting but as I'd now spent the best part of 45 mins to get the car I didn't have the time or patience to argue with the woman I dealt with as to be honest she didn't care. I did however bring it back the next day and it was changed by a very helpful guy called Adam, he was a star! He upgraded me which was kind, I didn't need the upgrade I just wanted decent service at the beginning, however he rectify the situation so I'm grateful for that. Dropping off car was simple and quick. This is the second time this year I've used Sixt and both have experiences have been poor, quality of cars has been poor and level of service doesn't match their brand/advertising. I still rate AutoEurope but will go back to using Enterprise in Dublin, much friendlier and willing to help. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by BRENDAN - 12 October 2018
" very happy with rental "
" very happy with rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IMELDA - 11 October 2018
" Good overall experience "
" The guy at drop off was very friendly and efficient, great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAX - 11 October 2018
" No issues - all very smooth "
" Counter staff were friendly albeit tied by a bizarre policy whereby if you identify damage on the vehicle that is not on the report, you have to photograph and e-mail it to Sixt. That is inconvenient to customers when there's staff just a few feet away! The condition of the vehicle was the main issue. It was a 62 reg Capture and had 93km on the clock - it drove like it had triple that. There was also a lot of damage on the vehicle and as mentioned, I had to send through additional pictures so i would not be liable. I don't expect brand new spotless vehicles but 6 year old damaged hounds is not ideal and why i wouldn't recommend Sixt even through it what cheap. I'd rather pay a bit more for a better vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by CHARALAMPOS - 11 October 2018
" One thing that is not clear when you book via Auto Europe is that the additional cover price that you pay on this website is not the fully comprehensive cover provided by the car provider, therefore you have to pay extra at the desk. "
" Counter staff was slow to find an available car. First I was offered one car then it changed to another one and then it went back to the first one for some reason. The car condition was fairly poor with loads of scuffs and dents around and relatively high mileage for a rental car (40,000+ km). However, the drop off was quick and efficient. I was happy with the car type and the shuttle service was good and quick. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by IAN - 11 October 2018
" I paid for Airport terminal collection, not a shuttle bus (not great with a 1 year old in tow) Regarding pick up location - Auto Europe Car Hire sold me Hertz services as: "DUBLIN AIRPORT ** DESK IN TERMINAL ** - DUBLIN, IE" I specifically requested airport terminal collection at the point of purchasing due to us travelling with a 1yr old baby. With us having to get a shuttle bus, this meant my infant child had to sit on on my knee during the transfer on public roads in the mini bus. Is that even legal in Ireland? "
" The car wasn't checked prior to collection and was not road worthy. The car warned "car inoperable in 70km" due to low adblue. Most cars give a 1000 mile warning due to low adblue. We were attending a wedding on a tight seclude, with around 5-6 hours of driving to complete over the weekend. This tells me that not only had the car not been checked before I picked it up, it probably hasn't been checked for a long time. No windscreen washer fluid either. What else hadn't been checked? Very worrying. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DAVID - 10 October 2018
" Bad all around. "
" Counter blond was pushy; forceful to lie and tell me I NEEDED to sign for $1500. Deductible Collision to be used for any repairs or to cover totally the car? My Chase Visa did that. Waiting now to get $1500 back. She told me that since I did not check off whatever boxes, and went through your company, rather than directly with budget, that I needed to put down this and sign for this $1500 deductible. All a lie. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTINE - 10 October 2018
" See above. "
" It would have been better if I'd known about the I insurance cost. I felt I was being ripped off as I had to pay almost as much as the car hire to ensure I was adequately covered. However the Yaris Hybrid was lovely to drive. I was confused that when I set up my iPhone as satnav if it was being charged there was no sound. I discovered by accident that when I unplugged the charger I got sound back - which really helped trying to get to my destination. Helen "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 10 October 2018
" This is a ridiculous question. I wish people would stop using it. I don't recommend things like this to anyone. Asking this question is giving you crap data "
" When I booked I was told it would be a terminal pick up. It was'nt. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by PAUL - 09 October 2018
" Overall it was ok relatively quick staff helpful and didn't push for extra insurance only asked once and took no for an answer. "
" The car was dirty it looked like it had been cleaned with a dirty rag, I had to buy some cloths to clean the inside of the windscreen as I couldn't see when the sun shined through. It drove ok I wouldn't compare I Honda Jazz to a VW Golf. Also the Speedo was in MPH???? The speed is in KPHI just hope I haven't picked up a speeding ticket as I didn't notice for the first few hours. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GEOFERY - 08 October 2018
" See above comments to question 3. "
" Ordered a Volkswagen Golf (or similar) and ended up with a Honda Jazz. This is not a similar car to a Golf was dreadfully underpowered and all round the worst driving experience ever. As a result I feel I have been overcharged for what I ended up with and would never recommend or use Flizzr or Auto Europe ever again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PHILIP - 08 October 2018
" Great to be able to compare prices in one go. "
" The "hard sell" of extras was not necessary. Had to wait a while for the car to be prepared. Dent on underside of driver's side not on sheet so had to go back in to have it noted. Otherwise, happy with car and drop back check. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MERRICK - 08 October 2018
" It would be better if one could just return a car full of fuel, having received it as such, without being charged for the fuel and then refunded on return. Although one is refunded the same number of euros on return, with currency fluctuations it sometimes means that one does not get the same amount back in one's own currency. "
" Very good, but in arriving at Dublin Airport late in the day, it would be much appreciated to be given a car from the car park across the road, rather than having to take the transfer bus to the main depot. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CALLUM - 08 October 2018
" Great service provided, saved me £100s on the hire of a car for my trip. Will be using them again in the future! "
" Great service picked up car with no issues and return was very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 October 2018
" Excellent service and excellent web site "
" Effortless rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GEORGE - 04 October 2018
" See above "
" The first car i was given had 148000 kilometres on the clock. It was damaged on the front wing and hand painted over. The tyres were illegal and the interior was filthy. And it was 4 years old.The second car was two years old and had 96000 kilometres on the clock. They have the oldest fleet of cars i have ever seen. They are rubbish. I dont have a problem with Autoeurope.. Just with Budget. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by SUSAN - 04 October 2018
" No problems whatsoever "
" Much easier than experience with rival companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANGELA - 03 October 2018
" As "
" All contact very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 02 October 2018
" As above... "
" I used Budget 2 weeks earlier at Dublin airport and the experience was excellent, good customer service and pick up in terminal as requested. This time I was advised I had to take the shuttle bus to the offsite pick up when I had specifically requested on terminal pick up and paid more than I had to from other "off site" providers. Took 20 minutes for the shuttle to arrive, then spent another 50 minutes waiting to be dealt with and then sat in a waiting room waiting for the car. Was promised an upgrade and then just got a beat up Seat. Service was hectic and unorganized. Two experiences that were wildly different. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SUSAN - 01 October 2018
" More info needed on what shuttle bus we need to catch to pickup the hired car. "
" Very efficient after a long wait to be served. Friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ESTHER - 30 September 2018
" No problems "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 29 September 2018
" Car was fine and easy pickup and drop off. "
" Everything went according to plan with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNE - 28 September 2018
" I would not hesitate to use your company again. "
" Staff need to check windscreen water bottle levels are was empty and inside windscreen very dirty, but apart from that everything ok. Did feel the additional fee of 60 euros for 2nd driver was a bit steep ???. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 28 September 2018
" Good tool to procure holiday/business hire vehicles in foreign lands. Transparency is a term widely utilised today, and for the second time this year i have hired one car and ended up with another. "
" Sixt keen to upgrade car on the pretence that as a customer had been waiting at hire desk, however whilst that was good for them, was the upgraded car good for me? i had ordered a Renault Megane sportwagon, diesel which should have been very economical, ended up with a kia Sportage which was totally over sized. Personally think the upgrade was subterfuge, covering as no sport wagon available. Also, everything was in Dutch- even in Ireland the language is English. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOSE FRANCISCO - 28 September 2018
" I love Auto Europe, especially the straightforward way in which you offer the excess reimbursement warranty. This is the second time that I use this site and it's the best way to hire rental cars. "
" The staff is friendly and helpful, and I liked they don't push you to buy any extras, but they have a policy that requires two deposits: the usual 1500 EUR and another 82.50 for petrol. My bank hadn't released my credit line from my previous rental a few weeks ago so I didn't have enough credit and the petrol deposit didn't go through. I tried to negotiate another fuel policy (like buying the petrol from them) but they didn't allow that, so I was stuck there for two hours while I was trying to reach my bank in another time zone. Their policy and the incompetence of my bank made the experience quite uncomfortable. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 27 September 2018
" xx21 das "
" Very poor mechanical condition of rental. Car had slow puncture in 1 tyre from pickup. Check engine light came on, restricting power during motorway trip. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARK - 27 September 2018
" Ok "
" Long wait for the bus to the car. Other companies had 2 buses to our 1. No air con in car despite choosing one. Damage already on car and very dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by RAYMOND - 27 September 2018
" all was great the booking was very smooth with auto Europe but not flizzr they did nothing to help us in this matter. "
" 1. I had a problem with my visa card and the transaction for the holding amount would not go through I, was told I would have to pay an extra 200 plus euros which was for extra insurance cover they advised it would be non-refundable. my wife had to pay this amount and that extra amount that we hadn't accounted for left us short of money to enjoy our holiday we are pensioners and this was money we couldn't afford,they said that although we had paid up front for the hire of the car there was nothing they could do for us only charge us the extra amount. we had to ring them up several times as alert messages kept appearing on the dash which were in spanish which we couldn't understand and we rang them with the problem they did nothing to reassure us it was a problem with the tyre pressure my wife was very upset and alarmed as they kept telling us to ignore the message just a disaster after a disaster the worse experience ever "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by ROB - 27 September 2018
" Highly recommend "
" Excellent initial customer service, no hard sell realised previous customer & asked all pertinent questions without being over-bearing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 27 September 2018
" As abovr "
" The scary bit with car hire is that you can be hit with supplemental charges by unscrupulous operators. I have been told there will be no supplemental charges. Prior to collection the car had suffered significant but only decorative body damage. I am comfortable about that - now. The clutch badly needed adjustment but that was OK for me - maybe not for others. For the first time I got the car I expected and it was great to drive - pace the clutch Will I use Budget again? Pretty sure about that. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by GWYN - 27 September 2018
" The only way I knew that the car collection was a bus ride away from the terminal at Dublin was through other customers' comments. This should be made clear on the Auto Europe website. "
" While efficient, the staff member who handled the paperwork at Dublin airport was unfriendly and unsmiling. After a gale diverted flight from London via Liverpool our welcome to Ireland by Budget was less than pleasant. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PETER - 27 September 2018
" Budget need to improve "
" Given car with only 3/4 full tank despite being told it was full Needed to have to extend hire for 2 days Phoned and was quoted 40 e At checkout I was charged 70 e. Told the counterman the date and time of the conversation with the gentleman so he could verify it but he said it needed to be done by head iffice "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DANIEL - 27 September 2018
" Was a bit miffed with the 1500 euro deposit "
" No problem "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANN - 27 September 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 27 September 2018
" car was ok but could have been provided with less damage "
" Car had about 7 or 8 scrapes that needed entering on sheet, also disappointed that I bought the upsell of insurance from Autoeurope and then Budget tried to upsell me insurance saying auto Europe upsell doesn't cover their policy - I just said I have uplifted with auto Europe and DID NOT need more upselling "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by SUSAN - 27 September 2018
" Easy to book "
" No hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DANIEL - 27 September 2018
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 26 September 2018
" Much better than Sixt "
" All very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 26 September 2018
" The hard sell on insurance for damage is unwelcome "
" The hard sell on insurance cover is unwelcome and the cost excessive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARY - 26 September 2018
" See above "
" Would have no hesitation in recommending this company. Staff were exceedingly helpful especially Stewart at Pick up. I forgot to return to office after inspection to sign off on Credit Card. Can you please send me closing account. There should be just 2 toll charges on it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JUNE - 25 September 2018
" The distance from the airport to pick up the car at Dublin airport is a little infuriating but this is just due to the size of the airport. "
" The car smelt of cigarettes but was otherwise clean. The queue to pick up the car took way too ling but once I was served the lady that served me was super efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GEOFFREY - 25 September 2018
" Very easy to compare prices, make booking & add extra requirements. "
" Although car was clean, it showed signs of wear (many scratches & dents, driver's seat sagged, engine sounded gruff). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHARLENE - 25 September 2018
" Staff were friendly, and efficient...and I know these things can happen with cars it was just annoying on a short trip. "
" First of all had a GB number plate which was odd, then had to call emergency assistance as car wouldn't start. I was only there for 3 days, and in that time had to drive back from Robertstown to the airport to exchange a car only to bring it back the next day. It was a sunday and called and called before the phone was eventually answered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MARK - 22 September 2018
" Overall a good experience. "
" I was a bit disappointed with the car which was a bit old (2015) and the engine felt very under-powered (1.3 diesel). The car had almost 115,000kms on the clock which was the most I've ever seen on a hired car! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by WILLIAM - 22 September 2018
" The staff were great. The car was a banger "
" Car had 52000 miles on the clock. It pulled to the left at motorway speeds. It had quite a lot of body panel scratches. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by MICHAEL - 22 September 2018
" Overall very good "
" Only problem was having to wait for 30 minutes at the airport terminal for a mini bus pick up. All staff that I met were very helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARTIN - 20 September 2018
" Only due to my comments above otherwise always been ok using you, won't put me off using you, but definitely Budget. "
" Your customer service agent, really needs to gain some front facing courtesy what a miserable person who clearly does not like her job or dealing with the public. Rude person, unhelpful had a face like a slapped butt, definitely put me off from using you at Dublin in the future. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARTIN - 19 September 2018
" As Above. "
" The Nissan Juke was an upgrade over the range that I had selected - many thanks for this. Managed to cover over 600 km on a single tank of fuel, so very efficient as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PHILIP - 17 September 2018
" Very reasonable pricing "
" A bit under-staffed, but ultimately processed our reservation and return very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 17 September 2018
" Good "
" Easy, quick and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 16 September 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 15 September 2018
" I like Auto Europe and have used it a lot over the years for business and personal. However, this last experience with Budget was absolutely awful, and I will be reviewing which rental company I use going forward. "
" Awful car - 125,000 km on the clock, scratched all over, stains on all seats, smelled of vomit "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARGARET - 15 September 2018
" Good "
" V nice young lady who served us as she was v friendly. Car was ok but slow going ul hills, it was cheap and cheerful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHRISTINE - 14 September 2018
" This is my fourth booking with Auto Europe and I will definitely be a returning customer. "
" Easy booking and processing. Would have liked to know in advance that the car depot was away from the airport but transfer was quick and efficient so it didn't add much time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANN - 14 September 2018
" Car was good. "
" Should have asked for more training in using GPS. Was in mph "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DAVID - 13 September 2018
" I am happy with Auto Europe, but I would like Flizzr at Dublin airport to contact me. "
" Overall I am happy with my experience of using the car but I am having great difficulty contacting flizzr at Dublin airport to try and recover sunglasses that I left in the car. My emails regarding my sunglasses have not been answered. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 13 September 2018
" Hertz were disappointing. "
" I booked an Audi A6 or equivalent at a premium price and was disappointed to be given a black A6 with a nasty scrape down the side of the car. When I asked for an alternative, I was told that would not be possible. I didn't argue as I was in a hurry. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by STEPHEN - 13 September 2018
" No "
" No "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by LIAM - 13 September 2018
" You cancelled my booking without telling me so I had to hire another car. And your call centre staff are very passive aggressive and unhelpful. And you still charged me so I have to try and get my money back, but your customer service line closes at 1pm! Appalling service "
" You cancelled my booking without telling me so I had to hire another car. And your call centre staff are very passive aggressive and unhelpful. And you still charged me so I have to try and get my money back, but your customer service line closes at 1pm! Appalling service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by IAN - 13 September 2018
" Auto Europe are the best and I wouldn't currently use anyone else as they are always the most competitive and very easy to deal with if you need to alter or change anything "
" Budget do take M50 toll fees off themselves you have to pay it yourself. Both their computers were out of order but one didn't have sign even though they knew wasn't working when I asked them after wasting time trying to pay. Staff uninterested when told "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by HUGH - 13 September 2018
" Auto Europe were fine - problem is with pick up in Dublin Airport "
" Keddy are part of Europcar and the check in to pick up at Dublin Airport was very busy and as a result slow and once seen by counter staff car was still not ready as it had to be washed and valeted - it appeared more staff are required at busy times. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAY - 13 September 2018
" Key pick up process way too slow!!! "
" Great value, no hidden costs, will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 13 September 2018
" Think it is misleading to describe the car rental at Dublin as 'on airport' when you have to board a minibus to shuttle between the airport terminal and the car collection/drop off area. "
" Queued at the SIXT desk at Dublin airport only to then be told that I needed to board a minibus outside to be taken to the car collection area. So the time spent queuing was completely wasted as I could have just boarded the next minibus if I had know this was the procedure. Then had to take a numbered ticket and wait again to be served at the car collection point. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TONY - 11 September 2018
" You need to take greater care to ensure details appearing where hire companies are compared are accurate. If the hire is at the terminal then that's where the car and pick up should be. If hire companies do not provide specific cars when one has chosen a more expensive option within a class then you should list only by class with an illustration of which cars might be supplied, "
" Given I required an expedite drop off at the airport I took the liberty of telephoning Budget Eire to confirm that, as both their and the consolidators websites suggest, I could both collect and drop-off at the terminal car park rather than the hire compound serviced via the mini bus service. I was told this was possible. That, it transpired on arrival, was an utter lie. The in-terminal desk might as well not exist other than to direct one to the minibus rank from which you'll have to allow up to an hour before you'll be on the road. Transport is cattle-truck and on the short journey back it was a miracle the 'man on mission' behind the wheel didn't cause two high speed accidents. Got soaked waiting to collect, long delay, many customers and little cover or transport. Other hire companies appeared to provide larger and more frequent transport. When hiring a vehicle you might as well always choose the cheapest in class as Budget will invariably play the 'or similar' card. In my case I ended up with a Seat Ibiza, a car I know from previous hires should be avoided at all costs if, like me, you hate having random warning indicators flashing the dashboard every other minute. This time I spent pretty much 3 days being distracted by warning indicators telling me the front assist system was decativing itself, not surprising given the stupid design and location of the sensor. Note for all hires from the main compound when returning there isn't a petrol station for love nor money, so you're pretty much obligated to incur the excessive charges you'll get stung for - probably why Budget insist on taking a petrol charge in advance in addition to the excess cover. They don't bother to inform of the dearth of service stations, I wonder why? "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by ANDREW - 11 September 2018
" Overall a very simple and positive experience. "
" Positive experience, quick and efficient. Friendly staff. Dropped marks only for the car - basic spec Golf, with a lingering smell of tobacco as if someone had previously smoked in it. Registration protector was lifting off the plate at the front but otherwise condition was acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GERARD - 10 September 2018
" booking the car hire was very easy & sixt made the pick up easy "
" Picking up & returning the car was quick & easy. Staff at the pick up desk & the return staff were very helpful & explained everything, The only problem on pick up was that their was more damage on car than that was recorded on the pick up sheet but that was all sorted out quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by AMIE - 09 September 2018
" My best car hire me experience this year. Great team! Good car and no fuss. "
" Great friendly service. The first time with Enterprise ar Dublin and will ensure my next booking is with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAOLO - 09 September 2018
" As Before "
" very happy from A to Z "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 08 September 2018
" . "
" Very pleasant check in experience - extremely helpful and friendly staff at the car park counter. Appreciated the upgrade and the honest advice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 08 September 2018
" Easy and very little hassle. "
" All ok and no problems or delays which was important. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CORMAC - 07 September 2018
" I have commented at considerable length in section 3 above, and my comments apply to both Budget and Auto Europe. I visit Dublin several times a year, hiring a car on each occasion. I would be prepared to do business with Auto Europe again if you can make a significant gesture to assuage my annoyance and disappointment, but if not, you can say goodbye to my business. "
" I booked a LAND ROVER FREELANDER or similar, as advertised by Auto Europe. I was attracted to this advertisement because I normally drive an Audi Q5 at home and the prospect of driving a fairly good quality 4x4 while on holiday was very appealing, although a Freelander would obviously not be as good as a Q5. Nevertheless the Freelander had a very good reputation. One of my partners at work has a Freelander and she speaks very highly of it. When I went to collect the hire car in Dublin, I discovered that I had been allocated a basic model Kia Sportage, which fell far short of what I had been led to expect when I booked a Land Rover Freelander (or similar). I expressed my dissatisfaction and disappointment to the member of staff on the desk at Budget but she was completely uninterested in trying to generate customer satisfaction, and she merely told me that the car I was being given was in the same class as the one that I had booked. As we were very tired from having to get up so early for our flight, and we just wanted to get to my sister's house, I did not have the energy for a big fight so I reluctantly accepted the car that I had been given. The Sportage turned out to have a large number of scratches at multiple locations, some of which were not marked on the documentation that I had been given, so I had to go back in and get the extra ones marked in, in case I got the blame for them when I returned the car at the end of the week. Later, I looked up the Freelander on the Internet, and I found that it went out of production in 2014 (which I didn't know at the time of booking) so it was impossible from the outset that I could ever have been given a Freelander! There should be at least some chance that I could have been given the car that was advertised – in the case of the Freelander, there was never any chance that I was going to get this car. As the companies do not hire out cars that are four years old or more, you should not be advertising cars that cannot possibly be supplied to the customer. I must say that your advertising in this respect is misleading to the point of misrepresentation. You advertised a vehicle that was going to be impossible to provide to the customer, and then I was provided with something that I regard as being far inferior, and also which had numerous scratches and abrasions to the paintwork. While not exactly dirty on the inside, the car was very "grotty" internally and seems much more tired and worn out than its 2018 number-plate would have suggested. I was really very annoyed with what I felt to be misrepresentation and I was very disappointed with the car. At least it drove properly and did not give me any mechanical trouble during the holiday, although I only drove it enough to use a quarter tank of fuel. My recent very negative experience of Auto Europe was in contrast to my previous experience with your company. I am a return customer, and I returned to Auto Europe because the last time I hired a car from you I was very pleased with both the price and with the vehicle. I completely understand that when I book a certain vehicle "or similar" I am quite likely to get the "similar" vehicle, and this is perfectly acceptable provided that the "similar" vehicle is genuinely equivalent to the "headline" vehicle. I have usually found the "similar" vehicle to be acceptable. For example on a previous holiday we booked something like a Nissan Qashqai (or similar) and we were given a Volkswagen Tiguan instead- this was a perfectly fair replacement.I am not now inclined to do business with you again unless you can make a significant gesture to allay my disappointment, which significantly marred the whole holiday as I felt irritated and let down each day when I drove the car. When hiring a car from a company like Budget at an attractive price, I know that I'm not going to get a gold plated Rolls-Royce, but I have always been fairly pleased in the past; but definitely not so on this occasion. What can you do to put this right? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CATRIONA - 07 September 2018
" Always find the best deals on AutoEurope easy to book on line "
" Long wait to pick up car - not enough cars prepped and ready and everyone was pre booked so can't see reason. Overheard some very rude counter staff with foreign visitors - not good first impression of Dublin! The rental cost was cheap so would use again despite wait! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GEORGE - 07 September 2018
" Flizzr are the only rental company in Dublin to charge extra to take the car to Northern Ireland. "
" Flizzr are the only rental company in Dublin to charge extra to take the car to Northern Ireland. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MYRIAN - 07 September 2018
" Great experience made our holiday in Ireland even better. "
" Staff were efficient and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KEITH - 07 September 2018
" always use Auto Europe brilliant service and prices "
" I haven't had my final invoice via email yet which will include tolls. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALLAN - 06 September 2018
" Ok, but trying to alert you about a last minute change in pick up time was impossible. Time to answer from your service number is ridiculous. "
" Experience was first class apart from the length of time queuing at pick up. Once I got to the desk theangent was efficient, courteous and knowledgeable. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FRANK - 06 September 2018
" As above excellent "
" All round excellent; fast attentive & pleasant staff. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 06 September 2018
" I have rented many times with Auto Europe and it has mostly been a satisfactory experience. I will think twice about using Budget next time I use Auto Europe. "
" My credit card was declined when I came to pay the 1500 deposit. When I asked if I could pay with my debit card I was informed that this was only acceptable if I also took out the insurance. I wasn't prepared to take out the insurance as I had my own private cover. Please explain why a debit card is acceptable if the additional insurance is taken out and why it is not acceptable to use if the insurance is declined? I had to phone my bank to get an increase in credit on my card. The car was 3 years old and had seen better days. The seat was very uncomfortable as it was worn out. All in all, a poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by JOYCE - 06 September 2018
" Very helpful. "
" Slight delay in collecting car but nothing meaningful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 06 September 2018
" AutoEurope is great to use and deal with and I will use you again for my next car hire. "
" Booked VW Golf or equiv and was given a Dacia Duster. Not having taken one i took it. This was a mistake. No AC and the car is very large and awkward to drive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MATTHEW - 06 September 2018
" The cost of adding a driver means I won't use Auto-Europe or FizzRR again if I need more than one driver "
" The cost of adding a driver who is 53 with 35 year driving experience was more than the origonal booking! This can't be seen as value for money. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 05 September 2018
" Easy and efficient booking. I was disappointed not to receive a reply to my email. After I booked, AutoEurope had an offer "Free additional driver". I wrote to ask if I could take advantage of this offer. "
" I had to return to the counter with photographs of damage that had not been recorded on my document copy. When I turned the engine on the fuel tank showed half empty. I again returned to the counter to report it. A member of the garage staff eventually came. He confirmed that the fuel tank was half empty and asked me to drive it to the fuel pump for filling. I said no, you should drive it to the fuel pump for filling. We eventually started our journey. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 September 2018
" AS ABOVE "
" VERY SLOW SERVICE ON ARRIVAL AT DUBLIN AIRPORT. REQUESTED VEHICLE NOT AVAILABLE, SO UPGRADED BUT HAD TO WAIT 30 MINUTES FOR THE CAR TO BE CLEANED. CAR VERY SCRATCHED, BUT NOT ALL NOTED , SO HAD TO GO BACK TO THE DESK FOR THIS TO BE UPDATED "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JAMES - 05 September 2018
" N/a "
" Quick turnaround by staff at the desk. Shame that the pick up point is off site thought this is the case for all Dublin airport car hire, enterprise bus seemed to be the quickest of all there. Would definitely choose them again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 05 September 2018
" Fine with booking "
" Given a car with UK plates. Not normal. Second rental with Budget where they gave or attempting to give worst car in fleet (last time was a 2007 car!!) "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by DAVID - 05 September 2018
" A very smooth process once they found our booking. We are old hands at this process and the service was First Class. Well done Budget. "
" The vehicle had a number of scratches over and above what were already marked as known damage but the staff quickly updated the schedule. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MUKUNDRAI - 04 September 2018
" Good and straightforward. No real hassle. Took out the extra excess insurance which I think is a must. "
" There more dents and scratches to start than marked initially on marker! These had to be amended. Important to note and photo all the damage! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by FRANK - 04 September 2018
" Ok "
" Drop off is always extremely slow and staff are generally unfriendly "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAAN - 04 September 2018
" Good price, simple but good car. Satisfied "
" Nothing special happened, all was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by OLIVIA - 03 September 2018
" It was not clear that I would be charged a high additional fee because I didn't have a credit card. "
" Was told that because I didn't have a credit card I would have to pay an additional £168 for full insurance, which was more than 3 times the cost of the car. It was not explicit in the t&cs that this is what would happen if you didn't have a credit card. I was very frustrated and disappointed with the service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MONICA - 03 September 2018
" Good experience, easy hassle free returns. "
" No problems, very quick and efficient at the counter. There were marks on the car that were not on the paperwork but I went back into counter and they corrected for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 02 September 2018
" Disappointed with Sixt, Auto europe fine. "
" Far more damage to the car than noted on the hire sheet, which meant a whole lot of photos. Refused to exchange car but advised to send photos to their website which we did taking about an hour to do. The outside was scratched all over with many small dents and damaged body, mirror, bumpers, and scratches around the boot. Interior was dirty, hadn't been vacuumed, seats were grubby, stained and dirty and the front panel was scratched all over presenting a poor image. After we had driven away we realised the front foot well carpet was soaking wet, and later found the rear carpet was also wet because it damaged our maps. The car mechanically and its drivability was very good. By buying the fuel up front ie. full to empty you save 35% on fuel costs as long as you use it, thats good but they could still refund what was left. We have to ask if we were given a second class car because we booked through 'Auto europe' however we have had many positive bookings with other companies previously with 'Auto europe'. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARK - 02 September 2018
" Overall good experience just make sure you take time when booking as you can't change collection times later and ensure you bring a credit card with you "
" Good service at the airport and pick up points not easy to change booking and little help from customer services also hidden charges on collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 31 August 2018
" Very satisfied "
" The whole experience went very smoothly and we will definitely use Budget again. Very impressed with the car and staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 31 August 2018
" Good value "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by EVA - 31 August 2018
" Auto Europe usually provides cost effective service withvlear terms and conditions "
" Only disappointment was to find the 'in terminal' desk was well staffed with three people who seemed to have just one thing to do - to tell everyone they had to get a bus out to zone 4 to do the documentation & pick up their cars. Whereas out at the pick up area in zone 4, there were 2 reps with long queues of people waiting to pick up their cars. Perhaps a rethink of staffing levels? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EUGENE - 30 August 2018
" I have being using Auto Europe for years now and have always found the to be very professional. "
" When i arrived at the desk to collect my vehicle there was a large queue for twenty minutes, I gave my details to gentleman at the desk and collected the keys . When i arrived at the carpark bay to collect my vehicle i notice it was not what i had booked online ! I booked a full size 7 seater they where trying to pam me off with 5+2 vehicle i could of hired for £485 not £785 i had already paid. So with my bad mobility i had to walk back to the customers service desk to be told that the clark at the desk gave me the wrong vehicle! I was messed round for another hour to be told they did not have a full size 7 seater! I said to the assistant they will have to find one for me , so he go's off again to speak to his management and returns after another 30 minutes to tell me they have found a full size 7 seater but it would not be ready for another 45 minutes ! so i said we will wait for it to arrive, we where told they would get us some tea while we were waiting but nothing turned up not even a glass of water ! in the meantime one of my passenger who is a diabetic when into hypo! to be told my a member of staff there is a drinks machine over there you can use if you have got change. After over three hours we finally collected the vehicle we should have got in the first place. After all the hassle at the car collection point , I feel I should be refunded at least 25% of my rental . Kind Regards Eugene Sweeney "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ROGER - 30 August 2018
" Car had been used by a smoker and became very smelly "
" Okay apart from comment below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by GILLIAN - 30 August 2018
" Pickup at airport terminal very slow; poor customer service at collection point, agent was unhelpful, uninformative, and pushy re. insurance cover (we had already taken out separate additional cover). The car had very high mileage (95000) and was generally worn out. Some of the faults: nearside front top suspension mount very noisy, vibration through steering wheel, exhaust or heat shield very noisy. Conversation inside the car was difficult. "
" Online booking quick and convenient. But hire car supplier Sixt at Dublin airport were a huge disappointment. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MICHAEL - 30 August 2018
" I don't have an issue with autoeurope per se as I've booked many cars through you and only once have I had issues with autoeurope directly when I spoke to a very rude staff member. The issue with this rental was budget Dublin. "
" I have followed up with Budget when I returned the car. The vehicle was poor quality and in poor condition. Very high mileage, lots of dents and scratches throughout and upholstery all stained. The biggest issue was that the gears slipped at times particularly from reverse into forward! Overall very disappointing. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by LEE - 30 August 2018
" The young guy who we handed the car back to at Dublin Airport was a very rude, arrogant, angry little man who obviously didn't enjoy his job! I've used auto Europe many times in many countries and this is a one off I'm sure. "
" The desk staff were very helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 30 August 2018
" all good. "
" Extremely efficient throughout the whole process. No surprises at all. My only feedback re the depot in ireland is that there are no fuel stations close by. It would have been easier if at time of pick-up the person in charge actually tells you where there is a station to fuel up. its a small thing / info but facilities matters when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 29 August 2018
" see above "
" Slow picking the vehicle up (lots of queues at the counter) and the mini bus pick up was a bit of a scrum. Car was good, drop off was easy. Staff were friendly. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JOANNE - 29 August 2018
" Great "
" Easy and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIGEL - 28 August 2018
" I've used Auto Europe several times and find them easy to work with, "
" FLIZZR is operated by SIXT and they are very efficient. As per all rentals in Dublin the car rental is accessed via a shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CETTA - 28 August 2018
" I want a refund as you didn't rent me a car. "
" We were refused rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JUDEX - 28 August 2018
" Even though we indicated to the reception staff about comments from a team member about the satnav not being reliable and we enquired as to whether we should still hire one (at £136), we were still advised to dismiss the comments and hire it. We feel we should be reimbursed that cost. "
" We looked for Auto Europe desk on arrival at the airport, but could not find it. Was later advised by a competing rental firm that it was under Sixt. Car was not at the airport as we had understood, but some distance away. Purchased satnav (garmin) on the day - our destination point was not found on it. Basically, it was a real waste. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RHIAN - 28 August 2018
" Nothing to complain about "
" Very good deal Friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 28 August 2018
" No comment "
" Although I booked a car advertised as having air conditioning, the car provided didn't have air-con. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TREVOR - 28 August 2018
" See above "
" Went to the Budget counter in the terminal and told to go to the collection desk at the other office as I had paperwork. Told at the collection desk to get in the queue for the booking desk. Waiting 30 mins. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by RONALD - 27 August 2018
" Booking was easy and everything was clear and understandable. There were no hidden extras to surprise and the whole process went smoothly. I would definitely use again. "
" Pick up of the car was very slow. We sorted the paperwork but then had to sit for 35 mins waiting for the car to be ready. The car itself was excellent and the return was quick and easy. If the pickup of the car could be sorted, I would give 10 out of 10. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MALACHY - 26 August 2018
" I have never experienced the delay of nearly 2 hours after pick up time from Budget . No explanation or apology everyone kept waiting as to many people for to few cars . "
" We had to wait nearly 2 hours to pick up our car after the agreed time of pick up . We were late for an appointment . Everyone was kept waiting for there cars with little explanation or apology,very bad first impression when visiting a country for people visiting for the first time . "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ALLAN - 26 August 2018
" For above reasons "
" Sorry the ratting are not higher, I had to wait nearly 20 minuets for the bus and on arrival at your desk it took another 25 minuets to get served I explained I had taken out the extra insurance but it was repeatedly offered me, also this was the case for the two people in front of me, there was only two members of staff working and another on the phone the whole time I was waiting talking to another member of your staff about nothing more than holidays she had took.. The car was not clean and smelt So this is why my score is not so good,and probably won't use you again through choice. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by OLIVER - 26 August 2018
" I believed you had me insured but you didn't. I was mis-sold your product and ended up costing me more. Very disappointed with your business. "
" Budget's agent mis-sold insurance also I had to pay for it twice. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by BRENDAN - 26 August 2018
" All good "
" Quick checkout with no nasty surprises "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 25 August 2018
" Very slow service "
" Firstly when we book a car I would like ALL costs included and not have to spend hours sorting out insurrances etc. Prepaid fuel is a rip off! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by SARAH - 25 August 2018
" It was fine! I do, however, think that there should be one member of staff who is qualified to install a child car seat where these are ordered. I am not confident installing all different types of car seat so was very disappointed there was noone to help/do this. "
" It was fine! I do, however, think that there should be one member of staff who is qualified to install a child car seat where these are ordered. I am not confident installing all different types of car seat so was very disappointed there was noone to help/do this. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 24 August 2018
" Very good highly recommend "
" Very good service quick and efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WILLIAM - 23 August 2018
" Auto Europe consistently find competitive prices and provide all the facts about your hire when booking..a first class service "
" Without doubt the service offered by Alamo at Dublin Airport was the best I have experienced (and I have used many of the competitors). Friendly and efficient staff made for a pleasurable pick up and we had the bonus of an excellent new vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLE - 23 August 2018
" Exasperation "
" The collection office was a chaotic experience and we waited 1hr29 mins to be served,as a result we missed the commemoration service which was the sole purpose of our short visit. We requested to see the office manager but he did not responded to our request. In our haste to get on our way we didn't notice the fuel was not full. We will not use Sixt again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 23 August 2018
" Easy to deal with. "
" On the whole ...good. The car was tired but it did not change my overall view. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by KAR - 22 August 2018
" Hh "
" Took 90 minutes to get the car at the airport and the staff were rude and unhelpful "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by BRODIE - 22 August 2018
" The style of car advertised and booked was not available at Budget. They do not hire any cars from Land Rover at all. "
" The car was clean and worked well and the staff were friendly and efficient "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 21 August 2018
" Not happy at all and won't want to book with Auto Europe again. "
" I was happy with how the Sixt staff handled our booking, but we had a horrendous car pick up and it really did taint our trip. I don't expect to wait over an hr for someone to pick up a call. I had to give up in the end! Stuck in the airport literally not knowing what to do. Thank god the Manager of Sixt helped us like he did. I was crying at the end of our experience of picking up our car! "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by SUZANNE - 21 August 2018
" Booking process with Auto Europe was very good "
" First car supplied had a soaking wet back seat, supplied with a 2nd car which we out was due service in 400km, not ideal and also had no back shelf which meant nothing could be left in the boot and restricted what we could do on our holiday, all very disappointing. Better checking of the car before it is put into use would help. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by STEPHEN - 21 August 2018
" Prompt service "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 20 August 2018
" I think you provide a no nonsense great service "
" I found them helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 20 August 2018
" see number 3 aove "
" Normaly we have a hassle free experience with Budget but this time we were given a car without air conditioning - I am sure all our previous hire cars have had this as standard equipment. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATH - 20 August 2018
" Nice car "
" Helpful assistance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARIAN - 19 August 2018
" Generally very happy with the experience. "
" There were a number of dents and scratches on the car but not on the pink form. I had to go back in and report them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARK - 19 August 2018
" It was ok "
" First car I was given developed 2 faults within 24hours. But it was exchanged for a different, upgraded car. I was annoyed though that I purchased, what I would call, deposit insurance with my booking, only to be told it wasn't with budget and I'd have to buy theirs if I wanted to reduce my deposit to 0. And if I did have an accident I'd have to pay the £1900 to budget and claim it back off autoeurope. That should have been made clear or I could have ended up paying twice for the same thing. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by SANDRA - 19 August 2018
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RHONA - 16 August 2018
" I'll definitely use autoeurope and budget again. "
" Budget was fantastic! My flight was delayed over an hour and despite the desk officially closing, the staff stayed behind. Above and beyond the call and much appreciated when landing so late at night. In addition, collecting/returning the car from the terminal is so convenient, it really does save a lot of time at Dublin airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEUMAS - 16 August 2018
" Auto Europe tend to match or have the best prices but crucially when I did have a problem getting my deposit back from a dodgy hire franchisee they stepped in and sorted it for me quickly before I had to resort to my credit card company. "
" Most expensive small car I've ever rented but I guess that's Ireland. Otherwise pretty much as I'd expect. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by LAWRENCE - 15 August 2018
" 10 "
" 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAJELLA - 15 August 2018
" Very pleased with service provided. "
" Staff are friendly, efficient, courteous and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARY - 14 August 2018
" Not impressed, Flizzr appears to be an agent for Sixth and the experience with Sixth was not good. See previous comments. "
" Did not deal with Flizzr, the actual rental was with Sixth. Extended insurance bought through Flizzr was not recognised by Sixth and had to buy additional insurance through Sixth. On inspecting the vehicle there was a lot more damage than had been noted by Sixth and it took over half an hour to get all the damage written down, not impressed as it was definitely buyer beware of bogus damage charges. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ANNALISA - 13 August 2018
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GAVIN - 13 August 2018
" We had to pay an additional amount for a child seat when we picked up the car which was supposed to be included in the price already paid. We were also forced to take out additional insurance costing 175 euro. I am disgusted with the serviced provided and shall tell anyone hiring a vehicle not to use you. "
" We had to pay an additional amount for a child seat when we picked up the car which was supposed to be included in the price already paid. We were also forced to take out additional insurance costing 175 euro. I am disgusted with the serviced provided and shall tell anyone hiring a vehicle not to use you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JOHN - 11 August 2018
" Auto Europe have always served us well but this was not a fair price for this car. "
" The car was covered in scratched, had done 130,000 kilometres & got wheel wobble at 120 k/hr .......... "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by ESTHER - 10 August 2018
" smooth "
" very happy everything went smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAYMOND - 10 August 2018
" My wife and i travel to Ireland frequently, we have family connections in Ireland and on our next visit we would be happy to hire another car from Budget. "
" on arrival at the Budget desk at Dublin Airport I found the Polish lady who I dealt with to be very helpful and friendly and very efficient. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 10 August 2018
" The young man that served us his name was G Lencroly he was very helpful and professional big Thank you to him as his customer service skills were fantastic which has left a good impression which we would be happy to use this company again :) "
" Very pleased with our service that we received. the man that served us was GLencrooly and was very helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 08 August 2018
" Used Auto Europe before and happy that they find the best deal with no strings "
" All good - pickup to drop off. Good value. Daughter left valuable item in car and it was returned so we were very grateful. Overall good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ROBERT - 08 August 2018
" I have booked with Auto Europe a few days, the website is very clear and easy to use, the price is very competitive. I haven't had any problem with it so far. "
" it was very pleasant and easy. the staff are efficient for pick up and drop off. And there is a constant flow of shuttle to bring you there and back to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROL - 08 August 2018
" As above not happy that my card remains blocked. I have used auto Europe previously and not had problems. I am now out of the country on holiday for a month making it difficult to peruse "
" I returned the car on Sunday 5/8/18 and was advised everything was ok. My credit card is still blocked for the policy excess cover. However, the fuel charge has been refunded. I am not happy that this is still showing as blocked on my card "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MARK - 08 August 2018
" good professional staff. very helpful. "
" good professional staff. very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROY - 07 August 2018
" The whole experience was alright. You would definitely know it is a budget company but not with budget cost. "
" The whole experience was alright. You would definitely know it is a budget company but not with budget cost. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 06 August 2018
" No problems I'm aware of. "
" Took an hour to pick up the car. Almost every panel and component of the car had a dent or scratch on it. Quite embarrassing to drive to a business meeting in. Was not clean inside either. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DENISE - 05 August 2018
" First time using them and will be using again. Best prices and so easy to book online "
" As always a great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEVEN - 05 August 2018
" Very efficient drop off service "
" Excellent service and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 03 August 2018
" Easy to book "
" Good service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 02 August 2018
" Excellent service with great vehicle. "
" Excellent service with great vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 02 August 2018
" Very satisfied customer! "
" Excellent, couldn't fault them. XXX "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATARZYNA - 02 August 2018
" . "
" Waiting time for a drop off bus from the airport was about 20 mins, other hire companies' buses were very frequent. First car we got was not working properly, came back to change the car. Staff was unfriendly and not helpful, made us feel as if the problem was made up or we were not able to drive a car. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by CHARLOTTE - 01 August 2018
" no problems "
" all fine thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAOLO - 31 July 2018
" Dreadful "
" Waited more then one hours for picking up the ducumemt uncaring staff ,couldn't give a damm ,,never again "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by JACQUELINE - 30 July 2018
" Excellent, professional and above all, friendly. "
" Cars were all in excellent condition. Slick, professional service - a million miles better than the shambolic service and damaged cars that we had from Eurocar earlier in the year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 29 July 2018
" I am always very pleased with Auto-Europe and the quotes it obtains. I intent to keep using in and have no hesitation in recommending it to others. "
" Everything was very good with the exception of the local Cross-Border charge for going into Northern Ireland. In this day and age an additional charge is not acceptable in Ireland, and is not charged by some rental companies. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 26 July 2018
" Booking was easy, the pick up was awful, the car was in good condition and the drop off was simple. "
" The wait at Dublin was over 2 1/2 hours with the first 30 minutes stood outside in the sunshine. Thankfully it was not raining. Also I was disappointed the counter staff did not explain the charges for additional drivers. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEBORAH - 26 July 2018
" As above "
" I always use budget at Dublin and the team are fantastic very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VALERIE - 24 July 2018
" I have recommended Auto Europe in the past - but based on this experience I will not be so ready to do so in the future. "
" Absolutely apalling. The car broke down (an engine fault). I missed my flight and sixt made me pay for a taxi to the airport and rearrange another flight. they have not contacted me in relation to the matter at all - even though when i spoke to them at Dublin airport they said they would escalate my case through various management channels. Utterly apalling all round. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KAY - 24 July 2018
" Very helpful staff. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATE - 23 July 2018
" n/a "
" The only issue was the long waiting time at the couter to pick up the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MICHAEL - 20 July 2018
" I have used it many times before and am likely to continue to do so in preference to main rival rentalcars. "
" Pick up fine, very quick, very friendly. Return nvg. Loads of people returning vehicles at the same time, very few staff to receive them in a poky shack. I am elderly and walk with a stick and cannot stand in line for long - the few seats inside were all occupied. Larger return premises needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 19 July 2018
" 1 "
" 1 "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by LIAM - 19 July 2018
" Very good "
" Not enough staff at pick up went to counter in airport took my details then sent me to off site office staff more concerned with up selling insurance to a customer than serving me. Return team good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by IKECHUKWU - 18 July 2018
" The advert says 'total to pay and nothing more'. You arrive the counter staff says for a 2-day here there is an additional payment of €70+ to avoid any problems with insurance claim. This should be made clearer and not hidden. Having paid we were given a car with scuffs/scratches all over including the wheels rims. We refused to have that car - Opel. We were then given a Skoda! What is advertised is NOT what you get. "
" The advert says 'total to pay and nothing more'. You arrive the counter staff says for a 2-day here there is an additional payment of €70+ to avoid any problems with insurance claim. This should be made clearer and not hidden. Having paid we were given a car with scuffs/scratches all over including the wheels rims. We refused to have that car - Opel. We were then given a Skoda! What is advertised is NOT what you get. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by SHIRLEYANN - 17 July 2018
" Couldn't fault any of the whole transaction. Perfect from beginning to end. Thank you "
" Everything was very easy. There was only one problem there was no instruction manual in English all separate books in German French Italian & others. We managed to sort things out but would have been easier if we knew what to do. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CATRIONA - 17 July 2018
" Could have had Air Con in the car as advertised. "
" Pleased with the various price options for the insurance hold. However, our car did not have Air Con as was advertised with the car size option we chose. Great customer service on both ends though. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PETER - 17 July 2018
" Booking experience very simple and convenient "
" Although desk in airport quite a way to go to collect car off-site and difficult to find refuelling point on return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by BRENT - 15 July 2018
" Was lovely to be driving a brand new car! "
" All very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSEPH - 15 July 2018
" The handing back was excellent and speedy,unlike the pick up which involved STANDING for almost an hour in a long queue.Needs a ticket numbering system so you can go and sit down and relax and get called up when it's your turn. "
" Tyre pressure warning light was on when l picked it up,so l returned the next day to get it fixed ,where they topped it up,and luckily the lad checked all the tyres and one was holding 100 lbs of air on the gauge.Bit of a safety problem there,4 pieces of rubber handle the steering and braking and 2 we're out of limits. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 13 July 2018
" The process in Ireland of holding a large amount against a credit card needs to be looked at. It is not transparent and causes confusion. "
" Not clear on arrival that Flizzr was connected to Sixt - so we needed to get the Sixt courtesy bus. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTINE - 13 July 2018
" So good and helpful and no hard sell thank you you were great "
" The ch ck in agent was brilliant I think his name was Kieran ?? By so kind and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 10 July 2018
" Good professional service start to finish "
" Good service throughout "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by TIMOTHY - 09 July 2018
" As number 3. "
" Scratch on front near headlight. People at pick didn'd seem very interested just told us to take a photograph. That was only down point they never tried to reassure us that we wouldn't be blamed for it. However they looked at photo when we dropped off and said all was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by RAYMOND - 06 July 2018
" JUST WILL NOT USE FLIZZR!!!!!!!!!!!!!!!!!!!!!! "
" I have hired cars all over the world and this was by far worst company to hire from. Waited nearly half an hour for pickup at airport (appeared to have one small mini-bus and could not get on first pick-up due to number waiting). All other car hire companies had a multitude of buses at a far more regular basis. On arrival had a long cue and on average were taking over 20mins to sort car per customer. Even when I got to front girl then explained they had to try and source me a suitable car (again even though my booking had been done many weeks in advance and they knew I was coming!). When I commented that their car lot was full of SUVs girl made an excuse that they were all automatics. When I then commented I was happy to pay extra if it meant I could get my car quicker she then said none were available!!!!. From getting out of airport and getting my car took over 1.5hrs! When car came someone had sprayed with water in a very bad attempt at cleaning (or covering up scratches!). Last trick was that car fuel tank was not completely full and needle sitting short of full mark (probably saving then at least £5 of fuel), if doing for every car this is a great scam!!!!!!!!!!!!!!! Also had to insist someone walk round car with me and mark up damage as paperwork in car was blank. NOT BEST START TO HOLIDAY AND VERY STRESSED BY TIME I HAD LEFT THEIR SITE! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by CLIVE - 06 July 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 05 July 2018
" Cannot fault the experience and will use the service again. "
" Counter staff at pick-up and drop off unfriendly. Vehicle was not as requested and was tatty. Documentation did not highlight all body marks. Not shown around vehicle. Had to return to office to highlight problem body areas. Will not use this hire company again. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by MARCO - 03 July 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEEPAK - 02 July 2018
" Despite taking all Inc insurance, flizzr pre-authorised €1500 on my card. Perhaps auto-europe should look at back2back insurance arrangements with its vendors. "
" Expected to collect car from Terminal, but told on arrival to take shuttle bus. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MONICA - 29 June 2018
" Good service, they could do with upgrading some of their older cars. "
" I tend to use Budget when hiring cars. Very good service, only negative is that their cars are quite old (in comparison to other car hire firms) and there were marks on it that weren't shown on their paperwork so I had to go back to desk and have it updated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PHILIP - 29 June 2018
" Overall, very good. "
" No hard sell at the counter in Dublin Airport so top marks there. Picked up the car in Dublin and dropped it off in Cork. Cork was an amazingly relaxed experience as you drop off the car, walk to the terminal and drop off the keys at the desk (there was someone in the car park who signed off the paper work confirming there was a full tank and no damage). Might never fly to Dublin again!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 28 June 2018
" The company clearly intends to mislead online customers by using images of vehicles which they don't possess for example, I paid extra to secure the use of a Range Rover, which was pictured on the website. When I arrived and went to collect my rental vehicle I was informed the company doesn't have range rovers for rental and I was given a 'similar vehicle'.The use of a Range Rover image on the website is clearly an attempt to attract consumers and is a blatant example of false advertising. I will definitely be advising friends to avoid this company. "
" The company clearly intends to mislead online customers by using images of vehicles which they don't possess for example, I paid extra to secure the use of a Range Rover, which was pictured on the website. When I arrived and went to collect my rental vehicle I was informed the company doesn't have range rovers for rental and I was given a 'similar vehicle'.The use of a Range Rover image on the website is clearly an attempt to attract consumers and is a blatant example of false advertising. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JAMES - 27 June 2018
" There were a number of dinks and scrapes that were not already noted on our car condition sheet at pick-up, which delayed us by 10 minutes getting away as I had to fill them out and return to office before I could depart. "
" The drop-off staff could have been friendlier. It was difficult to understand them as their spoken English was not great. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JENNIFER - 27 June 2018
" Easy to use and good price "
" Europcar was efficient and polite. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CLARE - 25 June 2018
" First time in years I've hired a car , would hire again from your company "
" Quick efficient staff ,explained everything to me. Needed to know , drop quick efficient .curtesy bus good service pleasant drivers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MOIRA - 25 June 2018
" No need to search elsewhere! "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 24 June 2018
" The car did the job. Budget are quite efficient even when busy. "
" Booked a Clio and ended up with a skoda fabia. 79000 km on the clock and a handbrake that needed attention. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANNIE MARY - 24 June 2018
" Overall a good experience Will use auto Europe again "
" Good value for money "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 24 June 2018
" Excellent in every respect "
" Excellent in every respect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAIN - 23 June 2018
" Tip top "
" Very good service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AENGUS - 22 June 2018
" Courteous staff, great price. "
" Staff at Dublin airport was very courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 22 June 2018
" Good service "
" Was very well catered for at the start of hire, and also at end. Could not have asked for more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUSAN - 22 June 2018
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by STEPHANIE - 21 June 2018
" From start to finish a very smooth experience. There were a few marks on the car on pick-up that I noted to the staff and they updated the check sheet. Absolutely no complaints - thank you for your service and help. Would certainly use this service again and I am happy to hightly recommend. Thank you. "
" From start to finish a very smooth experience. There were a few marks on the car on pick-up that I noted to the staff and they updated the check sheet. Absolutely no complaints - thank you for your service and help. Would certainly use this service again and I am happy to highly recommend. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 21 June 2018
" Terrible! The whole experience. "
" Car covered in dents and scratches, part of driver door missing not highlighted on car condition document. Replacement car offered smaller and totally unsuitable. Drop off staff totally ignored us and dealt with later cars first! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ANNWYN - 20 June 2018
" I had issues getting to Dublin by bus to pick up the car. I arrived at Dublin bus station just after 3 and phoned the company to provide an update. I was told the office closed at 4 and no connecting bus would get me there on time. They couldn't wait for me to arrive and never offered to bring the car to me so it was agreed that the hire be cancelled and they wouldn't request payment, which was fine. This was not what happened though and I was told by the main company that I would have to pay. 4 o'clock is early to close - too early. Also I could hsve bern picked up but the option was never offered. I have paid money for nothing so very dissatisfied. "
" Spoke to a nice lad but the office shuts very early "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MALCOLM - 20 June 2018
" Overall good and efficient "
" Bit of a wait to get the once details had been taken "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 20 June 2018
" Great car good service. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TREVOR - 20 June 2018
" Not happy with you partner Sixt. Dealings with you and Flizzr have been ok but have expected to hear back by this time. "
" Happy with Flizza. Sixt Not happy with. when we picked car up was told rav4 would not be big enough. Car was not there to look at as requested. Put under a bit of pressure to upgrade. We did see a rav4 in Newport and it would have been ok. I have sent an email giving more detailed info but not heard back from them. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by TREVOR - 18 June 2018
" Very simple and very good value for money. "
" A really straightforward experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 17 June 2018
" AutoEurope is always helpful and professional and offers very reasonable rates. They were fantastic when I had a problem last year. I couldn't recommend them highly enough "
" The car allocated wasn't there. But they quickly found another for us. It was the hottest week of the year and it didn't have air conditioning. Even small cars normally have aircon know. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ROSS - 16 June 2018
" Always gives me the best deal on car hire. "
" Positive experience but not enough staff on duty at pick up led to huge queues. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JACQUELINE - 16 June 2018
" Good value, range of options available. Booking easy. "
" There were 3 things about the car we weren't happy with. There was a noise with the breaks. There was no screen wash/water in either the front or rear windscreen The 'check your oil' light and message kept coming on. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by STEVEN - 14 June 2018
" As above and did not reach out planned destinations "
" Hired the car for 4 days; day 1 broke down got a replacement after 9 hours. Car 2 broke down, got a replacement after 12 hours-not good enough. No apology as yet! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARCO - 13 June 2018
" zero assistance "
" zero assistance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ANTHONY - 11 June 2018
" All payments including booking fees should be in the currency of the country the rental is in to save on bank conversion charges. "
" Efficient operation with no problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRIAN - 10 June 2018
" Very nice car - thank you - extremenly economical - Renault Captor! NEED TO IMPROBE AIRPORT SINAGE AT SIXT COUNTER FO FIZZLR which was what showed up on our Voucher - nothing about SIXT! THANK YOU! "
" Airport signage very poor - could see Sixt but not Fizzlr! Once at Sixt office, the final registering for vehicle was very slow because of printer /ink breakdown and details input. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JONATHAN - 08 June 2018
" Long cues when picking up the car. "
" Very long cue when picking up the car which soured an otherwise great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CATHERINE - 08 June 2018
" I would definitely recommend auto Europe to friends and family, very helpful efficient staff good value Very happy with the service "
" Very good value for money friendly helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RONAN - 22 May 2018
" Overall a smooth and pleasant rental, just cut out the upgrade tricks. "
" A simple map showing location of car on pick up wouod have been most useful. Trying to give me Hyundai i10 as equal to a Peugeot 208 as a way to get me to upgrade to a VW Golf was not very nice. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CAROLYN - 18 May 2018
" I would recommend Thrifty but through AutoEurope I generally go for the best offer whoever the end supplier "
" Easy to book and easy transportation from Dublin airport to the collection point which made dropping off relatively easy too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WILLIAM - 18 May 2018
" Same as above! "
" Pick up in Dublin and drop off in Cork was very efficient. Such a change from other experiences in Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 18 May 2018
" Wouldn't wish experience on anyone and would have significant reservations about renting a vehicle again from another provider "
" Unauthorised charges to my credit card no response when I tried to ring when had issue with vehicle, never returned call. Counter staff , road side assistance and drop off staff all excellent however customer support sorely lacking outside that "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MARY - 17 May 2018
" Reluctant to fly to Dublin Reluctant to book car hire in Dublin airport "
" Long wait for courtesy bus to collect car. Staff very busy when returning car on Sunday evening Car hire excess, credit card still blocked 4 days after car return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GURDIAL - 15 May 2018
" Very easy to book and absolutely no problems on arrival. "
" The only negative thing about the hire was - the GPS was of poor quality "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CORNELIUS - 14 May 2018
" Very Good "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 13 May 2018
" The online system works very well. All the information is available before you purchase your rental car. "
" They have a shuttle bus to where the cars are but you then have to queue again to pick up keys, alongside people just booking their cars. It would be much better to have a separate queue just for key collection. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 12 May 2018
" As far as auto Europe no issue, but on this occasion, as I type not impressed with thrifty. I await evidence from them. "
" Not happy on this occasion. Am in dispute regarding some damage. Which I frankly do not know, have asked for the photos signed for at the time of hire. Regular renter and have used thrifty a few times but will not use again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by FRANK - 12 May 2018
" Ihad booked the car so I could take my Terminally ILL sister out to various places,I was so disappointed when refused and very disappointed for my sister. Will I rent again with Flixxer No NO No. "
" apparently I had the wrong paperwork, so I didn't get a car. I had already rented a car in Stanstead a few days before with the same paperwork. So I had to disappoint my Family No Car. The guy at the counter was not helpful ( he was Irish} .I hope my card was not charged for this hire???? "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MATTHEW - 10 May 2018
" Was a great trip and having a nice car made it easy to get around "
" Other than having to wait a while to get the car after landing everything was really good having a great car and a good, really quick drop off "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KRISTIAN - 10 May 2018
" Lots of options, easy to book and get the good deals "
" We upgraded on arrival and it was nice to get an almost new car with no pre-existing damage to have to check over. The staff were friendly and efficient. The car was clean and a joy to drive. The only negative about the experience was that the fuel tank wasn't full when we collected the vehicle and I feel this is something that should have been checked before handing over it over to us. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARIA - 10 May 2018
" Felt ripped off and it was a very poor service "
" The wait at the airport counter was over 40minutes and in the end we where advise to take the bus to drop off centre as the counter staff there are most likely to attend to us. Upon getting there, it was another 40-50mins wait time. The staff was rude and very in-informative.... upon providing me a car I chose to get a daily insurance cover just for peace of mind for the two days I was renting the car. He couldn't even break down the type of cover available. He was like that will cost you 34.99 per day and no detail of the cover . The hugest I have spent on daily insurance over the counter is €20 a day. I felt ripped off with the daily insurance and the service was very poor "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SEAN - 09 May 2018
" Easy to book and navigate the website "
" Good price and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTONIO - 09 May 2018
" N/a "
" They gave me a dacia duster, when i booked a vw golf or similar "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 09 May 2018
" Easy to use and very good value indeed "
" First class service. Nice car, made my trip to Ireland perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICOLA - 09 May 2018
" Waited far too long! "
" It took an hour to get the hire car.... I wasn't given a map... no apology for the long wait "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MICHAEL - 09 May 2018
" Booking process was simple, easy and good value. Needs to be made clearer at the time of booking that if you take out the extra accident insurance with Auto Europe you have to pay the excess to the car hire company and claim it back from Auto Europe in the event of an accident. "
" Booking process easy. Car itself practically brand new. However the queue was out the door at Dublin Airport pickup with only 3 staff processing customers. Took us over 90 mins to collect the car, not acceptable. Thrifty share their counter with Hertz and Dollar car rental which made the situation worse. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 04 May 2018
" I always use Auto Europe, but don't always choose Almo / Enterprise. I find the Auto Europe experience efficient and good value. "
" I found all aspects of the experience favourable apart from the 'hard sell' at the outset when being sold Almo's own excess insurance. I was told if I didn't accept their insurance I would be liable for "the full market value of the vehicle". I didn't accept their insurance as I had independently booked excess insurance of my own, however I didn't appreciate the disingenuous sales technique. Similarly I was offered Sat Nav at the counter and again by the assistant handing over the car. I again declined this addition only to find the vehicle had Sat Nav installed as standard! I would have felt even more cheated had I paid extra for this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAMUS - 02 May 2018
" Great service, "
" Great service , Well done. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY-JULIA - 02 May 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MONICA - 02 May 2018
" As above. "
" I regularly hire cars in Dublin usually with Budget. This is my first time with Flizzr and I was very satisfied. It was a new car, quick pick up and drop off, staff friendly and most of all good value for money especially as I have to hire a car so regularly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 30 April 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 30 April 2018
" Great value "
" Fast and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by FRANCOISE - 29 April 2018
" ABSOLUTE BARGAIN AND QUITE EFFICIENT "
" WORKED WELL AND EFFICIENT VERY GOOD RATES "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SCOTT - 29 April 2018
" Everything was pretty seemless and I would use again. "
" Friendly staff and took no time at all. Everything was explained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAEME - 26 April 2018
" Car ran well "
" Thought the charge for a second driver which doubled the price excessive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIMOTHY - 26 April 2018
" Top service, very friendly. "
" Excellent and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 04 July 2015
" Excellent customer service and staff "
DUBLIN, IE - Reviewed by DARREN - 03 July 2015
" It was a big help that the office was open very early at the airport (I think staff were actually there before opening hours). Very hard to find a parking spot to leave hte car, but that may be resolved when construction in finished. The car rental return is VERY poorly marked at Dubln airport, but that is the airport's fault, not Budget's. "
DUBLIN, IE - Reviewed by CHRISTOPHER - 02 July 2015
DUBLIN, IE - Reviewed by MALCOLM - 02 July 2015
DUBLIN, IE - Reviewed by MARGARET - 02 July 2015
" Staff were very professional and very polite. It was a pleasure to deal with them. "
DUBLIN, IE - Reviewed by PATRICK - 02 July 2015
" They were very hard sell about the insurance which was very annoying. We were given the talk both at the registration counter and the pickup location. Disappointing that they did not have mobile hotspots available for rent. Other than that, everything was great. Easy check in and check out. "
DUBLIN, IE - Reviewed by CHRIS - 02 July 2015
DUBLIN, IE - Reviewed by SHIRLEY - 01 July 2015
" Brilliant service from Auto Europe as usual. Thank you for a brilliant service. "
" Lovely clean car . Excellent service thank you. "
DUBLIN, IE - Reviewed by BARRY - 01 July 2015
" Good value, good user interface. "
" Pick up on voucher says :DESK IN TERMINAL 1 & 2, however I had to get on Bus and go to pick up car park, and join a queue, causing much delays. Landed @9.30 left car park @10.40. Return of car was efficient. "
DUBLIN, IE - Reviewed by GRAEME - 30 June 2015
" You need to put more detail about what will or will not be charged by the actual hire company. I was not prepared for a petrol charge nor a very substantial amount pre-authorised as an potential insurance excess. It was fortunate that I had a credit card with me. "
" They gave me a two door car not a 4 door. The replacement was damaged yet the documentation implied that it was not, it was dark and I was fortunate that I spotted the damage before I drove away. Because of all these issues it took over an hour to get on the road, I only hired a car for the supposed convenience and speed! The car was supposed to have a full tank of petrol yet within 2 or 3 kilometres the gauge showed a quarter tank was gone. Upon return the refund to my credit card was lower than the amount charged due to the exchange rate, this may have caused me additional credit card charges, I am waiting for my credit card company to confirm this fact. I will never use Budget or Avis again if I can avoid it. "
DUBLIN, IE - Reviewed by DANIEL - 30 June 2015
" Very friendly, helpful and efficient "
DUBLIN, IE - Reviewed by KERRY - 30 June 2015
" Very good prices compared to other agents "
" Very efficient on pick up and drop off, though did have to point out some rather noticeable damage to the staff that hadn't been already noted on the records. Other than that, it was very good. Would use again. "
DUBLIN, IE - Reviewed by JOHN - 30 June 2015
" Looked after by a fantastic lady called Hilda "
DUBLIN, IE - Reviewed by TERENCE - 30 June 2015
" insurances is a nightmare!!!!!! "
" very good. "
DUBLIN, IE - Reviewed by DANIEL - 30 June 2015
" your service is advertised as "in airport" so I did not expect a shuttle bus. Flying these days is not a pleasant experience-queue after queue-and another "leg" although small is aggravating. The booking had been made by my wife with her credit card.She was present with me but her credit card was not acceptable. This led to further expense and I cannot see what was unacceptable about her credit card as the security you require. "
" Apart from comments made above, I found your service from all employees frindly and courteous. I would not recommend SIXT but could change my mind if I receive a satisfactory explanation reference the points made above-i.e location and my wife's credit card. "
DUBLIN, IE - Reviewed by EOIN - 29 June 2015
" cheap,quick and efficient "
DUBLIN, IE - Reviewed by ANDREW - 29 June 2015
DUBLIN, IE - Reviewed by ANGELA - 28 June 2015
" Took out extra insurance cover with you , only to be told when I arrived that budget didn't recognise anyone else's cover so had to pay a further charge . This upset me and spoilt my break . Staff rude and unhelpful . "
" Don't charge customers twice for the same service . Will not use again and considering referring to trading standards . "
DUBLIN, IE - Reviewed by JOHN - 28 June 2015
DUBLIN, IE - Reviewed by DAVID - 27 June 2015
DUBLIN, IE - Reviewed by BARBARA - 24 June 2015
DUBLIN, IE - Reviewed by PATRICIA - 24 June 2015
" None, it's a very efficient and useful service. "
" Worked well, speedy and friendly checkin. Good car. Only problem was I couldn't start it - ignition doesn't work without clutch pedal depressed. Exactly the opposite of what I was taught to do many years ago. Would be handy to have hints at the counter of anything quirky on the car you have been assigned. Otherwise, very positive experience. "
DUBLIN, IE - Reviewed by ANDREW - 24 June 2015
DUBLIN, IE - Reviewed by BRIAN - 24 June 2015
DUBLIN, IE - Reviewed by MICHAEL - 23 June 2015
" Good car However had to wait for a long time for shuttle bus from airport terminal "
" Only one shuttle bus serving two terminals ?? "
DUBLIN, IE - Reviewed by DERMOT - 23 June 2015
DUBLIN, IE - Reviewed by MARY - 23 June 2015
" Very quick with dealing with the customer..nice friendly guy from Wexford behind the desk "
" Quick and easy "
DUBLIN, IE - Reviewed by TIMOTHY - 22 June 2015
" First car we got was damaged. "
DUBLIN, IE - Reviewed by MICHAEL - 22 June 2015
" Yet again very straight forward and easy to book. "
" Quick transfer out and back from car pick up area, drivers pleasant and smartly dressed. Car was virtually brand new, so perfect. "
DUBLIN, IE - Reviewed by TERESA - 22 June 2015
DUBLIN, IE - Reviewed by ROBERT - 20 June 2015
" Luggage space - as well as suitcases, maybe a good idea to also state how many rucksacks would fit in the boot, thanks "
DUBLIN, IE - Reviewed by KEVIN - 17 June 2015
DUBLIN, IE - Reviewed by HELEN - 17 June 2015
DUBLIN, IE - Reviewed by PAUL - 17 June 2015
" All good , just a bit of a wait while others were being sorted on a busy morning in Dublin. Staff polite and efficient and helpful. Early moring drop off was good but need to explain that the keys need to be dropped to the service desk in the main airport building. I will know fo rnext tjme. "
DUBLIN, IE - Reviewed by FRANCIS - 17 June 2015
" Not really a problem with SIXT in particular, more a general complaint about CDW. The collision damage waiver for 5 days hire was around Euro150, otherwise there is an excess of Euro1400. We have taken out separate CDW for 1 year for £49.99. However, without SIXTs CDW, the car is carefully inspected on its return and a tiny indentation in the door was found. I photographed scratches on the car when I picked it up and inspected it before the return. I did not spot the indent on either occasion (it is barely visible on the photos I took of it). I am waiting to hear if SIXT will follow this up but, either way, the delay, extra paperwork and stress makes me think that I will drive my own car in Ireland rather than hire in the future. "
DUBLIN, IE - Reviewed by ELDON - 17 June 2015
" Very efficient. Everything worked well. "
" Straightforward, friendly, good service. "
DUBLIN, IE - Reviewed by CONOR - 16 June 2015
DUBLIN, IE - Reviewed by CAROL - 16 June 2015
DUBLIN, IE - Reviewed by STEPHEN - 15 June 2015
" Most times I have booked car hire through you (in particular Budget), the car hire company has tried to charge me for items supposedly covered by the voucher (airport surcharge, road fund, winter tyres, etc, etc). This time was no different. You should not be letting the care hire companies get away with this. "
" Dishonest car hire company. Damage to car not marked on damage report and attempt to overcharge items. "
DUBLIN, IE - Reviewed by JOHN - 15 June 2015
" GOOD SERVICE. BUT WILL NEVER UNDERSTAND EXCESS WAIVERS. "
" HAD TO ARRANGE TOLL PAYMENTS MYSELF, USUALLY TAKEN AUTOMATICALLY ON CREDIT CARD INFO SUPPLIED. ALSO BELIEVE I WAS OVERCHARGED ON DEISEL USED. THEY SAID THEIR RATES WERE COMPETITIVE WITH LOCAL GARAGES BUT THE ESTIMATED TOTAL CHARGE FOR FULL TANK WAS 75 EUROS, THEY MARKED MY RETURN TANK AT SEVEN EIGHTHS BUT I WAS CHARGED 13.12 EUROS. I ESTIMATE IT TO BE MORE LIKE 9.38 EUROS. SO I PROBABLY WOULDNT BOOK THROUGH AUTO EUROPE IN FUTURE IF IT WAS WITH AVIS. "
DUBLIN, IE - Reviewed by ELLIOT - 15 June 2015
" On arrival at the rental desk I found out (annoyingly) that the price I paid online bears no relevance to the price I was asked to pay in person. "
" - The car that was given to me for hire was damaged before I even started to drive it, and had to be repaired before I could leave the car hire area. This caused a delay and I would have preferred to simply be given a replacement car instead - When I returned the car I was told nothing at all about any outstanding charges, other than by a small piece of paper handed to me quickly on departure - which again didn't relate to my Auto Europe booking online. "
DUBLIN, IE - Reviewed by RAY - 15 June 2015
DUBLIN, IE - Reviewed by DAVID - 12 June 2015
" My experience during booking was good but the problems started when I went to pick up the car. Firstly although my booking confirmed that everything was paid I was told that this only included basic insurance. This meant a £1750 excess that had to be taken in advance and held. It would only be returned when the car was returned and no issues encountered. On top of that I had booked an Opel Insignia but I was only offered a Toyota Corolla class vehicle. When I queried this I was told that was a higher class and not what was booked. On this point I would like a refund to cover this difference in vehicle made available by Enterprise. "
" The key issue is the surprise of the insurance cost. In fact the additional insurance I had to take to reduce the excess from £1750 to £250 cost me more than the rental. Also, I wasn't offered the tyre insurance and the car was not filled when I collected it. "
DUBLIN, IE - Reviewed by MOIRA - 11 June 2015
" Easy to use and book. "
" Picked us up from airport and took us to car. Quick and easy to get going. "
DUBLIN, IE - Reviewed by WILLIAM - 11 June 2015
" Over priced insurance Insurance for windscreen Insurance to cover excess Insurance to cover tyres Insurance to cover insurance Worked out to about £60.00 a day £12 what a joke "
DUBLIN, IE - Reviewed by JOHN - 11 June 2015
DUBLIN, IE - Reviewed by JAMES - 10 June 2015
" Auto Europe got me a great deal with sixt who in turn looked after me extremely well with no problems whatsoever. Always a pleasure to deal through Auto Europe. "
" A pleasure to deal with and a superb car for our trip to Dublin. "
DUBLIN, IE - Reviewed by PENELOPE - 09 June 2015
DUBLIN, IE - Reviewed by WILLIAM - 07 June 2015
" Very friendly and efficient staff "
" Very helpful and efficient staff "
DUBLIN, IE - Reviewed by CHANDRIKA - 07 June 2015
DUBLIN, IE - Reviewed by DEE - 04 June 2015
" Terrible insurance policy, 100% cornering people into paying you more money and giving them no option but to do so. Disgusting! "
" Did everything they could to help the disgusting situation AutoEurope put me in "
DUBLIN, IE - Reviewed by MICHAEL - 04 June 2015
" Very poor, waiting for 1 hour in queue,even though there were only 7 people in front of me. Then 15min for bus to pick up car, then 15min wait for keys. Would never ever use SIXT again....totally incompetent amateurs.not one member of staff thought there was any problem... Must be the Norm "
DUBLIN, IE - Reviewed by SUSAN - 03 June 2015
" Maybe people need to be aware of the ridiculous amounts of money they add for insurances when u go to collect the car, had to pay another £223.00. "
DUBLIN, IE - Reviewed by JOHN - 02 June 2015
DUBLIN, IE - Reviewed by ANDREW - 01 June 2015
" Normally use Auto-Europe, like the fact you are told when searching for deals which company reservation is with. Apart from at the busiest times (August) deals are good. "
" Customer service on the whole was good although I prefer Hertz due to the email of car condition. Biggest issue was that I booked Golf or similar, admittedly the cheapest version, booking said class C basic, but they gave me a Kia Rio, they rate as C1 but don't list on their website. I expected something a bit better but it was in decent condition, only done 5000km and did the job. "
DUBLIN, IE - Reviewed by DAVID - 01 June 2015
DUBLIN, IE - Reviewed by JAMES - 01 June 2015
" we were not happy with service, we had to make extra payments, had to wait a long time at collection office, and did not get car we had ordered. "
" not satisfied. we did not get car we had ordered, had to have other model, and pick up service was slow. had to make extra payments. "
DUBLIN, IE - Reviewed by NOELLE - 01 June 2015
" Very friendly and helpful lady at Dublin airport desk. "
DUBLIN, IE - Reviewed by MARTIN - 01 June 2015
" No issues. "
" Everything as it should be. "
DUBLIN, IE - Reviewed by RICHARD - 01 June 2015
" Booking process was easy and efficient with plenty of choice of car and price. "
" Staff at the airport and location were helpful and efficient. "
DUBLIN, IE - Reviewed by DECLAN - 30 May 2015
" Very easy to change booking to bigger car "
" Need to ensure car is full on pick up when chosen full/full fuel option. Other than that a very efficient service. "
DUBLIN, IE - Reviewed by RICHARD - 30 May 2015
" On returning car I queued in reception to have my car inspected prior to completing contract and people who arrived after me had their cars inspected prior to coming in to reception and were dealt with quicker. Maybe a system should be in place for queuing to return the vehicle such as a ticket system used in supermarkets. However all Budget staff were professional and friendly, a great advert for the company. By far the best experience of car hire at Dublin I have had in several visits. "
DUBLIN, IE - Reviewed by JOE - 29 May 2015
" Had to pay extra as only had a debit card not a credit card - blatent rip-off. "
DUBLIN, IE - Reviewed by KELVIN - 28 May 2015
DUBLIN, IE - Reviewed by LUIGI - 28 May 2015
" it has to control how its car providers behave and ask them why they do not accept CREDIT CARD which are credit card and not debit card!!! "
" they did not give me the car that i have booked and already payed because they said that my credit card was a debit card (but this is not true because i gave them a credit card) For this reason they said that i had to go to the nearby supplier that gave me a car which i paid again ...and a lot of money , 270 euros for four days ( this time my credit car was a good credit card)!!! "
DUBLIN, IE - Reviewed by AUDREY - 28 May 2015
" Great price on a rental! "
" Very polite and helpful. The bus driver even taught us a little about driving in Ireland! "
DUBLIN, IE - Reviewed by JOHN - 28 May 2015
DUBLIN, IE - Reviewed by STEPHEN - 27 May 2015
DUBLIN, IE - Reviewed by ANDREA - 27 May 2015
DUBLIN, IE - Reviewed by MARGARET - 27 May 2015
" Although the car had many scratches on it the staff came out checked car and said it was ok. Its was a clean car and I had no other issues with it. All staff were polite and helpful. "
" pleasant & welcoming staff "
DUBLIN, IE - Reviewed by PADRAIG - 26 May 2015
DUBLIN, IE - Reviewed by PAUL - 25 May 2015
DUBLIN, IE - Reviewed by VICTOR - 25 May 2015
DUBLIN, IE - Reviewed by JOSEPH - 24 May 2015
" I have used Autoeurope many times and have never been disappointed. "
" As always. excellent service from Enterprise at Dublin Airport. "
DUBLIN, IE - Reviewed by THERESA - 22 May 2015
" Quick and easy booking and payment, seamless collection and return of vehicle. "
" Seamless collection and return of vehicle, offered upgrade / accepted to Diesel Renault Fluence. Excellent service "
DUBLIN, IE - Reviewed by HELEN - 22 May 2015
" I was told that the insurance could be paid for in cash when I picked up the car but I was told I could only pay when I returned the car which meant it had to go on my card and I was charged 5 euro for paying by card. I would not use them again "
DUBLIN, IE - Reviewed by MONICA - 22 May 2015
" I was a little nervous with regard to how you have to agree to damage already on the car before taking it - you just sign a screen rather than get a paper print out that you can check against. It means you can not really remember all the marks, bumps etc when you see the car as you have nothing in your hand to check it against. I don't agree with this method. Other than that Thrifty were fine. "
DUBLIN, IE - Reviewed by BERNADETTE - 22 May 2015
" The car you supplied was in a poor state with about 7 dents and scratches identified in advance which made me very nervous at the beginning that I would be accused of creating dents. Not a great way to start your holiday. The parcel shelf on the back of car was broken and would not lie flat throughout our trip. "
DUBLIN, IE - Reviewed by RICHARD - 21 May 2015
" Shuttle service from airport rather confusing and waiting time was longer than I would have liked "
DUBLIN, IE - Reviewed by JULIAN - 20 May 2015
" Everything very straigjforward "
" Everything very straightforward Only issue was the blocking of the credit card, I knew about the 1600 euros for the excess as it is on booking form but 122 euros is also blocked for fuel. When I asked why this much, I was told it was that they charged 2 euros per litre + a 9 euro administration charge. I stated the car only had a tank of 42 litres which would make a total charge of 92 euros. They then said it was an average charge for all their cars which is ridiculous of course, but it was a case of that or no car. Would not pick thrifty as first choice in future "
DUBLIN, IE - Reviewed by PETER - 19 May 2015
" The best car hiring experience thus far. Staff were extremely helpful, polite and friendly. The vehicle was spotless and matched the size and capabilities advertised. "
DUBLIN, IE - Reviewed by MATTHEW - 18 May 2015
" Slow customer service in picking up car. "
DUBLIN, IE - Reviewed by TERRI - 18 May 2015
" Always good prices, and very helpful if you have any questions. "
" There was no screen wash in washer bottle, did not discover until I needed it driving to my destination. Something that could be overlooked. Staff all very helpful on site. "
DUBLIN, IE - Reviewed by ANDREW - 17 May 2015
" Process was as described. "
" Thrifty is part of Hertz now. Was offered a upgrade to a Mondeo at a reasonable rate. The Mondeo proved to be an excellent and very economical car. Try one! "
DUBLIN, IE - Reviewed by STEPHEN - 17 May 2015
DUBLIN, IE - Reviewed by RICHARD - 17 May 2015
" Simple & very efficient online booking service .. "
" I hired the Audi A6 S Line & have to say it was perfect . The car was clean & lived up to my high expectations. The online booking was easy & very clear . Returning the car was fast & efficient . Within minutes of dropping the car off I was back in T1 by means of a fast transfer bus with friendly helpfull staff to hand . "
DUBLIN, IE - Reviewed by LISE-ANN - 17 May 2015
" Excellent customer service - friendly and helpful staff "
DUBLIN, IE - Reviewed by MALCOLM - 14 May 2015
" Vehicle lost all 'electrics'; had to be replaced. As a consequence one of my days in Dublin was completely disrupted. "
DUBLIN, IE - Reviewed by KYLE - 14 May 2015
" Great service (again!) by Chris. "
DUBLIN, IE - Reviewed by NEIL - 14 May 2015
" Brilliant. Quick, efficient, no-hassle. Thanks a lot. Will be using you again, and will tell my colleagues how good the service was. "
" Brilliant. Quick, efficient, no-hassle. Thanks a lot. Will be using you again, and will tell my colleagues how good the service was. Staff were quick and efficient on getting us sorted out with a car, and when we returned it was even quicker. Great service, thanks. "
DUBLIN, IE - Reviewed by GEORGE - 13 May 2015
DUBLIN, IE - Reviewed by PETER - 13 May 2015
" Car was clean and comfortable. "
" All the staff very pleasant and polite "
DUBLIN, IE - Reviewed by KATHERINE - 12 May 2015
" Fast & efficient. East to follow website with competitive prices "
" Had booked the car well in advance and was a little dissatisfied with the service. Had to queue for over 15 minutes to be dealt with to pick up pre booked car, car was not ready as had just been returned so had to wait yet another 20 minutes for car to be washed..... which was not worth waiting for as it had looked as if only a hose had been run over it. I cannot understand why having pre booked for a set time, why our car was not available and we had to wait over half an hour at the budget rental area to pick up the car.I know it was a saturday and they were busy but if I had turned uo to start from scratch in booking ok, but not having had a LOT of notice when and where the car was required. On return also slow pick up to return to airpor "
DUBLIN, IE - Reviewed by SHAHZADA - 12 May 2015
" i forget my xda holder in car if possible please send me on my uk address rest of sixth service was good i recommend it to my friend to experiance thier hestle free service. "
DUBLIN, IE - Reviewed by DERMOT - 12 May 2015
" Keep the customer costs down! "
" I DO wish the deposit taken could be kept the same as the deposit returned - it varies with the currency exchange rate, and it's a lottery over whether I 'win' or 'lose'. I'd rather just not take the risk of the loss... The 'damages' form ALWAYS needs updating before I take the car out - items like kerbed alloys, small bodywork and bumper scuffs, seat stains etc, are never listed, and I feel 'vulnerable' due to not using Budget's excess insurance cover. So I have to list every defect detail every time and get them to sign off on it - which takes TIME. "
DUBLIN, IE - Reviewed by ALAN - 11 May 2015
" great service from beginning to end. "
DUBLIN, IE - Reviewed by ROBERT - 11 May 2015
" Description of car condition inaccurate. "
DUBLIN, IE - Reviewed by KIRSTY - 11 May 2015
" You need to make it much clearer than you must have a credit card when picking up the car. I arrived in Dublin with no credit card ! Do realise now it's in the terms and conditions !! I had to re hire another care through Avis who offer cars without a credit card !!! "
" Comment as above. "
DUBLIN, IE - Reviewed by DAVID - 10 May 2015
DUBLIN, IE - Reviewed by HENRY - 10 May 2015
" good website,eat to navigate "
" need to be upfront with costings,they frighten you with the speel about insurance,our £35 car ended up costing £135,and the "Bring back full petrol" is quite mpossable as the nearest filling station on the motorway is 30mls away .they charge nearly double fot the top up____RIP OFF,wont be using againg and have e-mailed all out friends NOT to use. "
DUBLIN, IE - Reviewed by HUGH - 09 May 2015
DUBLIN, IE - Reviewed by ANTHONY - 07 May 2015
" Very pleased with pick-up and drop-off service "
" After a long and painful walk from the plane to Sixt desk (due to a hip problem) It took about 20 mins to arrange my car due to new member of the staff learning the ropes. I did try and keep a stiff upper lip and accepted their apologies! "
DUBLIN, IE - Reviewed by LORENZO - 05 May 2015
" between queuing to be helped by their staff and waiting for the car to be ready it took 45 minutes, not ideal "
DUBLIN, IE - Reviewed by JOSEPH - 05 May 2015
" Arrived at 22.30 to collect my VW golf, was informed that no Golf was available so i was allocated a Skoda. Agreed this was ok but they stated they would have to clean it inside and this would take 10 minutes. 30 minutes later the car was still no ready, i stated i would take it no matter how it was now due to it being 23.00. The woman on the counter changed the car to a seven seater Renult senic (which was too big and thirsty) but we just wanted a car so took it and left at 23.15. Not happy "
DUBLIN, IE - Reviewed by KATE - 04 May 2015
" The insurance I paid for with auto Europe was basically worthless, I had to buy Avis insurance on top of it, either that or have 1400 euro held on my card... "
" The pick up location miles away from the airport was inconvenient and time consuming and the insurance thing was expensive and annoying but I felt like I was over a barrel "
DUBLIN, IE - Reviewed by MICHAEL - 04 May 2015
" Extremely easy and efficient to use "
" Faultless "
DUBLIN, IE - Reviewed by CHRISTINE - 30 April 2015
" Easy to book and great value for money. "
" Very professional, quick and polite service the best I have had with any car hire. "
DUBLIN, IE - Reviewed by KEVIN - 29 April 2015
" very easy to deal with and very helpful friendly staff "
" very friendly and helpful pure professionalism "
DUBLIN, IE - Reviewed by GRAHAM - 28 April 2015
" very helpful at booking stage and great value "
" seamless service. good shuttle driver, very helpful. car was ready and waiting, no waiting around. minor damage to front of car not noted on hire sheet but soon rectified. "
DUBLIN, IE - Reviewed by KEITH - 27 April 2015
" Perfect service "
" Perfect, car was first class "
DUBLIN, IE - Reviewed by MICHAEL - 26 April 2015
" Used Auto Europe many times over several years, always the best prices, very easy and straight forward to book a car with. I have recommended to several friends. "
" As someone who has rented lots of cars, the representative (Kim) on the desk at Dublin airport was one of the clearest, efficient and friendly I have ever dealt with, both on picking up and on return. The car was almost brand new and in perfect condition, will pick Alamo/Enterprise over others in future. "
DUBLIN, IE - Reviewed by ANDREW - 15 April 2015
" Great price, easy booking, what more could you want? "
" Shuttle bus took us to the budget office, virtually no wait and no pressure to take the additional cdw. Car was spot on, no problems whatsoever. Returning the car was just as straightforward, completely hassle free. Shuttle bus then took us to right outside of the terminal. Highly recommend. "
DUBLIN, IE - Reviewed by JOSEPH - 14 April 2015
" very good "
" very good "
DUBLIN, IE - Reviewed by NICHOLAS - 11 April 2015
" All good. Used Auto Europe many times, always a great price. Bought my excess insurance elsewhere on line as it was cheaper. "
" No problems. Would have been good to collect car from multi story car park st airport instead of having to get courtesy minibus to offsite area. "
DUBLIN, IE - Reviewed by PHILLIP - 09 April 2015
" The car that we were given was perfect for our family of 4 on our Ireland trip. Drop-off was fast and super easy and the agents were incredibly nice. "
" We will use Thrifty again! "
DUBLIN, IE - Reviewed by WILLIAM - 09 April 2015
" Excellent brand new car at a very reasonable price with impressive personal service "
" See above "
DUBLIN, IE - Reviewed by CHRISTOPHER - 03 April 2015
" Reasonable cost and good value. Easy to book with. "
" All went very well. The car was more than adequate. The staff were efficient, friendly and helpful. Thanks. "
DUBLIN, IE - Reviewed by HAYLEY - 31 March 2015
" Easy to use website. "
" Charges to switch card that was not advised. 138 for petrol even though car was taken back full. Left me with no funds in account all weekend. 5 card fee for payment for daily insurance. Was again not made aware of that additional charge therefore insurance worked out as 21 rather than 16. I hire a car once per month and will not use Thiffty again. "
DUBLIN, IE - Reviewed by MICHAEL - 30 March 2015
" Good price, excellent service, good car. Very straightforward "
" Very good Slightly misleading about office in airport, when in fact it was just someone to direct you to a minibus to ge depot, but all quite quick and efficient. Liked the email with photos of the car damage "
DUBLIN, IE - Reviewed by CARL - 28 March 2015
" SIMPLE AND EASY TO USE WITH GREAT RESULTS "
" CAR WAS EXCELLENT AND THE SAT NAV INVALUABLE "
DUBLIN, IE - Reviewed by SHAUN - 23 March 2015
" We needed a small car to get us around. We hired a Nisson Micra which did the job. "
" Bussed from the airport terminal to car pick up point . Speedy process and on the road in no time. Drop off was just as easy Would definitely use again and recommend to others "
DUBLIN, IE - Reviewed by MARTIN - 21 March 2015
" Your service is excellent. In particular, I like the website letting me choose which car hire company to use. A few years ago it was "pot luck" as to which company for which I would be given a voucher. That is still the case for some other companies e.g.Atlas. Having experienced bad service from some car rental co's I do not wish to risk using them again. "
" Excellent service. I have used Avis before and they are always very professional. Special note - I use the M50 when visiting Ireland and therefore have to pay the toll fee. Many car rental co's now charge hirers for the fee - exacting more than the toll fee to cover "admin costs". To add insult to injury I am then charged by my bank for a conversion fee for euro into pounds sterling. No such nonsense with Avis. My advice to other people using your service is to avoid the scam undertaken by other car rental co's.. "
DUBLIN, IE - Reviewed by EUNAN - 19 March 2015
" Very helpful over phone , sorted out unnecessary insurance in very quick time , def use again "
" Very good service "
DUBLIN, IE - Reviewed by PATRICIA - 18 March 2015
" I received a confirmation of my excess waiver insurance from Auto-Europe even though I had not booked this offering. I wrote to say I did not want this offer and received confirmation that it had not been charged, but never received an explanation of how this happened. "
" Car was a bit the worse for wear, clearly ready to be sent to auction. There were marks and scrapes all over the car, the clutch was on its last legs and the brakes were not very good. It did not bother me too much as I had only paid a cheap price for the rental, but had I paid full price I would have been fairly dissapointed. "
DUBLIN, IE - Reviewed by IAN - 18 March 2015
" Straight forward booking process with no problems. Will use again. "
" Overall good experience although the excess on the cars is astronomical at 2000! "
DUBLIN, IE - Reviewed by ARTHUR - 18 March 2015
" Got an excellent deal with Sixt via Auto Europe. "
" Staff were exceptionally nice and helpful in sharp contrast to other firms I have used. Got a free upgrade and the car was excellent,good performance and very comfortable. Petrol tank 'full to full' was very welcome also. "
DUBLIN, IE - Reviewed by REGINALD - 17 March 2015
" Very pleased with your service. "
" Pros -they gave me a much bigger car .Very nice crew-cant argue about price .Cons-Its about the fourth time I have used Budget this year and the condition of the scratches of the cars all round have to be added on the sheet at the start as they conveniently leave it off.I also resent the fact that they take your credit card when you book in to debit the petrol and 1500 euro in £ which they all do anyway.It would be nice for once to have a car without any scratches and with the wheel cap unscratched. "
DUBLIN, IE - Reviewed by JAMES - 12 March 2015
" So simple and efficient "
" Very efficient, friendly and trouble free "
DUBLIN, IE - Reviewed by MARGARET - 11 March 2015
" Very helpful I've never had an issue and have recommended. "
" Lady at desk was helpful. "
DUBLIN, IE - Reviewed by KATHRYN - 09 March 2015
" Very reasonable rate for three days from Dublin. "
" Easy pick up and return and appreciate the fact the motorway toll is taken from your credit card when payment is taken for car hire. A lot easier than phoning to pay. friendly staff and didn't have to wait ages for shuttle bus. Straight on and they drove us two minuted to the Thrifty depot. "
DUBLIN, IE - Reviewed by ALFRED - 05 March 2015
" When booking I was unprepared but unfortunately the lady I spoke to had a poor telephone manner and made a mistake on taking my email so I had to recontact for details. Otherwise all went smoothly. "
" Very quick pick up and drop off. Could have been verbally warned about motorway tolls. Car reliable. "
DUBLIN, IE - Reviewed by JOHN - 23 February 2015
" Excellent service, no queue at the desk. On arrival on the shuttle bus from the Airport to the Pick-up Office, we were met outside the Office by a member of staff who had our rental agreement prepared and the keys ready to hand over. Couldn't fault Enterprise! "
DUBLIN, IE - Reviewed by NICHOLAS - 16 February 2015
" All as I expected and would recommend "
" Good eal for a good car "
DUBLIN, IE - Reviewed by DAVID - 11 February 2015
" i was very happy with the service from Autoeurope, as i value the chance to choose which car rental company i will be booking before i complete the purchase. The quality of service i have recieved from some of the companies has been so bad that i would not be happy to use them again. also, the conditions are clear and easy to follow, and i usually make a significant saving over booking direct. "
" everything as i would hope for. "
DUBLIN, IE - Reviewed by SHIRLEY - 06 February 2015
" I have recommended you to my friends and we all think you are brilliant. "
" Excellent service and I loved the Corsa x thank you "
DUBLIN, IE - Reviewed by ALAN - 04 February 2015
" Straight forward car hire experience. Car as described, no unexpected extra charges. Auto Europe have not let me down yet' "
" Avis are a very fair and professional company. The staff at Shannon were very good and helpful and speeded me quickly to the airport as I had got myself late and was in danger of missing my flight ! ! "
DUBLIN, IE - Reviewed by KATHLEEN - 26 January 2015
" I always use Auto Europe and highly Recommend them "
" Very Pleasant staff. "
DUBLIN, IE - Reviewed by RICHARD PAUL - 26 January 2015
" Everything from booking to car collection and drop-off worked smoothly! "
DUBLIN, IE - Reviewed by KATHERINE - 21 January 2015
" Quick and very efficient. Very good competitive price. "
" Very fast allowing quick getaway from airport. Avis were friendly and welcoming and as above efficient. Car was as booked. "
DUBLIN, IE - Reviewed by DAVID - 10 January 2015
" booking is easy and outcome is just as expected. the most important thing about the booking process for me is that i can see who will be providing the vehicle, what the conditions are and that there are no unexpected shocks at the end of the day. "
" the customer focus at Enterprise is head and shoulders above the competition ,especially at Dublin Airport, which is where i usually pick up a vehicle at this time. That is quite an achievement, because, the average standard at Dublin is quite high already. As I have worked in a front-line customer role for more than twenty years myself, I understand that it takes a strong leadership commitment and considerable investment in training to achieve the results achieved in this case, I hope that it is sustained . "
DUBLIN, IE - Reviewed by RAYMOND - 07 January 2015
" Sixt were very efficient and all stages went quickly and smoothly. This will probably be due to the fact it was early January and very quiet. A concern was on the paperwork there were no option to note any previous damage to the car as other hire companies do. We had to show the member of staff the damage and get him to write it on our paperwork before we left. We didn't want to be blamed and charged for damage we hadn't done and wasn't noted beforehand so beware of this. "
DUBLIN, IE - Reviewed by ANNE - 03 January 2015
" Yes the rental was trouble free. The car was a bit naff, there was no heating unless you put the fan up to 4 which was very noisy. "
" Able to get car out of hours and the staff were efficient "
DUBLIN, IE - Reviewed by ANIL - 26 December 2014
" make it clearer that renting a car is impossible if you don't have a credit card "
" good service "
DUBLIN, IE - Reviewed by MARIA - 21 December 2014
" Can't fault them, will use again "
" Quick and easy process "
DUBLIN, IE - Reviewed by MICHAEL - 14 December 2014
" Easy, quick and competitive prices. "
" Extremely professional from the check in desk calling for your shuttle bus to the driver informing the car depot when you are a few minutes out so that the rep is ready with all your paperwork and keys for the car. Polite and courteous staff at all stages of the handover. On return again a professional service. Minor discussion point would be the price of the fully comprehensive insurance. However this was the best experience I have had with car hire companies. Would definitely recommend Enterprise to all of my friends. Well done. "
DUBLIN, IE - Reviewed by AFTAB - 29 November 2014
" Good one "
" Reliable "
DUBLIN, IE - Reviewed by GUSTAVO - 24 November 2014
" Good service, great deals and easy to use and get the information. "
" Very good customer service and great attention before and after the renting "
DUBLIN, IE - Reviewed by IAN - 23 November 2014
" very competitive "
" excellent car easy process picking up and dropping off "
DUBLIN, IE - Reviewed by JOSEPH - 22 November 2014
" I had to cancel my trip ti Ireland at very shot notice. Staff at Autoeurope handled the transfer of my booking to two weeks later in a very satisfactory way. Not only saving me money but also an upgrade of car. Well done. "
" Each experience we have had with Enterprise Dublin Airport has ben excellent. The staff are very helpful and friendly. Always a warm welcome when arriving at Dublin. We will continue to use Enterprise at every opportunity. "
DUBLIN, IE - Reviewed by ANGELA - 13 November 2014
" Fantastic "
" Very nice people "
DUBLIN, IE - Reviewed by JOHN - 12 November 2014
" displays which company car hire is from. "
" tank not full as should be had to return to fill up. Took card authorisation twice . system problem. still waiting to be rectified. friendly customer service agents. "
DUBLIN, IE - Reviewed by HELEN - 11 November 2014
" Very happy, easy website to navigate, will definitely use again. "
" Helpful staff, I had a few scratches on the car but went back in before I set off from the desk and they marked on to the docket. Easy to find on way back into Dublin & smooth handover, excess & charge for a full tank of petrol that was blocked off my credit card was refunded immediately once the car was checked. "
DUBLIN, IE - Reviewed by LAURENCE - 10 November 2014
" Excellent service can't fault Auto Europe in any way at all. Thank you "
" Excellent service. "
DUBLIN, IE - Reviewed by BARTOSZ - 10 November 2014
" all good ! "
" charged 40 euro for filling up 1/8 of fuel tank. this is as much as whole rental costed. "
DUBLIN, IE - Reviewed by DEBORAH - 09 November 2014
" It good customer service "
" Very good attiude n good staff worth use that hire car "
DUBLIN, IE - Reviewed by PETER - 07 November 2014
" The car was clean and reliable but could have done with a good quality road map or atlas "
" Staff were friendly considerate and helpful "
DUBLIN, IE - Reviewed by ALAN - 06 November 2014
" would be better if at Dublin airport site not a busride to site "
" good value on internet,bit pricey for all inclusive insurance at desk "
DUBLIN, IE - Reviewed by SHIRLEY - 05 November 2014
" Excellent from booking to return of car. "
" Very happy with the service provided. "
DUBLIN, IE - Reviewed by LOUISE - 03 November 2014
" Excellent value for money. "
" Professional and courteous staff. Easy, quick process to pick up and return car. Staff were friendly & efficient. "
DUBLIN, IE - Reviewed by PETER - 01 November 2014
" Easy online booking facility "
" The form filling was unnecessarily slow/cumbersome but the staff were very personable (and on the return the proceedure was very swift and efficient) "
DUBLIN, IE - Reviewed by SUSAN - 28 October 2014
" Need to be able to book the full CDW online & not only at destination "
" They were very helpful & friendly but I was slightly annoyed as I asked for the extra CDW so I didn't have to pay any excess if I had an accident & not only did he add this but he also added personal injury insurance at a cost of 8 euros per day. Unfortunately, I did not notice this charge until I returned home . Also, the car was a Skoda Citigo automatic which was fine for us size wise but the automatic gear transmission was verging on being dangerous! There is a distinctive delay as the car changes gear to the point when your think that the car has actually cut out on you - very unnerving! I think it would be a good idea to withdraw the automatic Citigos. "
DUBLIN, IE - Reviewed by KAREN - 28 October 2014
" i would have appreciated if the company had pointed out that the toll (i think the M50) needed to be paid either on line or in a shop as it this toll road does not have toll booths and could be easily missed then facing fines "
" too long waiting for bus to get to car hire and also long wait to get to get paperwork completed, also the hire of the sat nav had to return to the desk as it was set to Spanish language, also what i didn't realise was the setting was also set to avoid motorway which put and extra 2 hours onto my trip - you need to reset the sat nag "
DUBLIN, IE - Reviewed by MANUS - 25 October 2014
" Great service at a great price. "
" Enetrprise's service and vehicle provided were both fantastic. "
DUBLIN, IE - Reviewed by MICHAEL - 21 October 2014
" The initial rental price quoted always looks very good, but like all car hire companies.... they want you to buy their insurance cover ( which I suppose is advisable anyway). The only thing is, that if you do decide against taking out the cover, then you must have your credit card swiped. Unfortunately though, not everyone has the available credit balance on their card up to the amount required to cover this, so you inevitably end up purchasing the insurance anyway. Why not just make the cover compulsory. That goes for all car hire companies. But, even though I have had my above gripe, I think that Auto Europe were a decent company to deal with. "
" Overall, I would say that it was a speedy efficient service from Budget. "
DUBLIN, IE - Reviewed by MARIE - 16 October 2014
" HAVE USED FOR YEARS AND AS ALWAYS STRESS FREE "
" Professional from every point of contact in hiring my car well done "
DUBLIN, IE - Reviewed by ZOE - 14 October 2014
" All good - easy to use and a good price "
" Swift check in and good customer service. The car suited my needs too. "
DUBLIN, IE - Reviewed by MATTHEW - 14 October 2014
" Excellent service, very efficient way of getting a good price for car rental and often less trouble than booking direct. "
" Brilliant service, much more than expected and makes AVIS look terrible. "
DUBLIN, IE - Reviewed by CARWYN - 09 October 2014
" The booking was very reasonably priced. Howver it was not made clear that a Credit card would need to be produced on vehicle pick up. "
" Budget tried to enforce us to pay an excess waiver insurance with them, despite being able to see from our paperwork that we had already taken one out with you. when we questioned this, she said that we should never book with a company such as yourselves and always direct with budget, otherwise these extra costs are not made clear! I flatly refused to pay the insurance but the lady on the desk would not pre authorise our debit card and was insistent that it must be a credit card to cover the excess. After about15 minutes of debate she finally rlented and swiped the debit card! Not a good start! "
DUBLIN, IE - Reviewed by JOHN - 01 October 2014
" Very good, and all as described. "
" Excellent service, friendly and helpful. Vehicle was clean and in excellent condition. Very satisfied. "
DUBLIN, IE - Reviewed by JOHN - 26 September 2014
" this was the best and easiest hire I have had in many years of coming to Ireland "
" very good service "
DUBLIN, IE - Reviewed by ARCHIE - 22 September 2014
" Reception was first class when we arrived at the 'depot'. Very good communications from the man at the desk. Plenty of info regarding directions and our destination which he knew very well. "
" Have booked car hire abroad many times online and have never has as good an experience as we have on this occasion with BUDGET. A very good company to deal with and a straightforward and up-front approach with regards to pricing. would definitely use again and would make a point of looking for prices from BUDGET before any others. "
DUBLIN, IE - Reviewed by JAMES - 18 September 2014
" Best prices around "
DUBLIN, IE - Reviewed by DONALD - 17 September 2014
" Autoeurope offered a great deal "
" Enterprise were excellent - above and beyond.... "
DUBLIN, IE - Reviewed by RYAN - 02 September 2014
" Efficient and well organised. "
" Waited over an hour to be transported to the dealership because they have no queuing system so people continually barged past. The car given to us had a damaged tyre which wasn't repaired properly and was extremely dangerous. There was also a lack of transparency around insurance and toll charges. I'll never use Hertz or Thrifty again. "
DUBLIN, IE - Reviewed by DAVID - 01 September 2014
" Easy to book online. Didn't need o use customer service. Good choice of vehicles and value for money "
" Excellent customer service. Even refunded me for some unused fuel "
DUBLIN, IE - Reviewed by NICHOLAS - 29 August 2014
" satisfied "
" excellent "
DUBLIN, IE - Reviewed by CAROL - 27 August 2014
" Very good as usual - sent the voucher straight away; I always know that you will get the service with Auto Europe which is why we always use you. Keep it up!!! "
" Customer service at Avis in Dublin was really good, very helpful, pleasant and efficient.. "
DUBLIN, IE - Reviewed by JOSEPH FRANCIS - 10 August 2014
" Staff in Dublin very helpful "
" Brilliant service "
DUBLIN, IE - Reviewed by MICHAEL - 05 August 2014
" Excellent service - compliments to Ray and his boss who transferred my booking to Dublin from Cork after my mis-booking with a small surcharge. "
" Again excellent service in Dublin with good signage to car rental car parks. It would be helpful if there is some explanation as how to pay the M50 toll as it was a hassle at home by internet. "
DUBLIN, IE - Reviewed by MICHAEL - 30 July 2014
" It was very easy and convenient with everthing organised by Auto Europe. I am also using Auto Europe for my Spanish trip and hopefully everything will be just as organised there as well. "
DUBLIN, IE - Reviewed by MICHAEL - 24 July 2014
" So simply yet so effective, always a great experience. "
" First class service, thank you. "
DUBLIN, IE - Reviewed by GERALD - 06 July 2014
" the long wait in the car hire building at the airport was the only bad experience.one hour lost in a queue. "
" my only gripe was the waiting for one hour in the queue. "
DUBLIN, IE - Reviewed by NORMA - 06 July 2014
" Booking process was straightforward "
" Very pleasant staff on arrival desk "
DUBLIN, IE - Reviewed by JAMES - 28 June 2014
" Always find a better deal with Auto Europe than going straight to car hire websites "
" Generally good, but this time a bit of a wait at Airport to be bussed down to pick up car. "
DUBLIN, IE - Reviewed by ELLEN/EILEEN - 26 June 2014
" As always I was very happy with the service provided "
" Was given upgrade because there was a slight delay at the Airport desk so I was very happy. "
DUBLIN, IE - Reviewed by TONY - 25 June 2014
" Good value and easy to use "
" Need to check cars with client more carefully and not just issue paperwork at check-in. I was told the car had no damage but when checked it had a considerable large scrape on the front bumper and wing so had to go back to get this recorded. "
DUBLIN, IE - Reviewed by ROBERT - 19 June 2014
" Excellent very friendly and helpful "
" Perfect "
DUBLIN, IE - Reviewed by BARRY - 03 June 2014
" Good value service, easy to book and easy to understand booking process. I will use again. "
" Efficient processing, good car. "
DUBLIN, IE - Reviewed by DAVID - 30 May 2014
" AutoEurope was fine, however there was a disconnect between that and Avis. We thought we'd paid for everything in advance including insurance however we were advised that we still needed to pay 1k on our credit card to Avis (which was apparently in the AutoEurope small print) Thank goodness we had a credit card with sufficient limit on it. "
" Please see comments above regarding insurance. It was also quite a palaver to get a hire car. We had to queue at the desk at the airport terminal, then queue for a bus to take us to the hire car area, then queue to be served before finally collecting the car. With hindsight we could've got the bus and arrived at our destination at the same time! "
DUBLIN, IE - Reviewed by JULIE - 29 May 2014
" Great value! Great car! "
" Heaps of advise given to where to go and how to get there. "
DUBLIN, IE - Reviewed by JOHN - 26 May 2014
" Yes all good ! "
" Good Customer Service ! The Guy was very helpful. "
DUBLIN, IE - Reviewed by PATRICK - 13 May 2014
" Easy navigate site and car exactly what I wanted "
" Guy at desk very helpful "
DUBLIN, IE - Reviewed by ROY - 08 May 2014
" Booking and actual collection of hire car was really easy.It was also nice to have peace of mind with excess insurance cover sorted out by Auto Europe at very reasonable rates. "
" Easy to deal with .Very friendly helpful staff.No problems at all. "
DUBLIN, IE - Reviewed by GERARD - 07 May 2014
" Easy booking process and great value for money "
" Car was very nice and a superior model to the one I had ordered. No car was ready when I arrived at the base and it took about 15mins to get the car, which, after a flight from Sydney, was a little painful. "
DUBLIN, IE - Reviewed by KATHLEEN - 28 April 2014
" 100% satisfied. Have used AutoEurope several times now and have always been amazed at the hassle free ease in hiring through them. "
" First time to use Avis and found them extremely helpful particularly when car I was offered was unfortunately one I dislike!!!! They facilitated me with another without hassle. "
DUBLIN, IE - Reviewed by ELLEN/EILEEN - 25 April 2014
" I use Auto Europe to get the best deal every time "
" I got a free upgrade this time very satisfied. "
DUBLIN, IE - Reviewed by ALAN - 22 April 2014
" easy access online booking "
" onsite at airport,excellent service,with helpful advice will use again "
DUBLIN, IE - Reviewed by MARIE - 13 April 2014
" As always hassle free transaction. I have been using auto Europe for years now. Thanks. "
" Efficient, good customer service, polite. Would use again "
DUBLIN, IE - Reviewed by JOHN - 08 April 2014
" Very easy to use your online site "
" Very pleasant customer service. Was very kindly given an upgrade vehicle which was an excellent vehicle. Disappointed that the vehicle was only 1/8 full of diesel and not a full tank as expected. This caused me two problems 1. I had to leave the motorway to try to find a filling station for fear of breaking down. As I don't know my way around the Dublin area it took me about 40 minutes after filling up to find my way back to the motorway. 2. I found it difficult to judge how much diesel to refuel in order to make my return journey and return the vehicle with the same level of fuel I was given. I ended returning it with more. If provided with a full tank in the beginning I would have just needed to refuel to a full tank, easy...! "
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 April 2014
" Excellent "
" Excellent "
DUBLIN, IE - Reviewed by CHARLENE - 01 April 2014
" One of the cheapest brokers! "
" Car was not in great condition inside or out for a year old car. - Was told I HAD to take additional insurance out on the car even though I didn't want it. "
DUBLIN, IE - Reviewed by NEAL - 31 March 2014
" EXCELLENT SERVICES WITH LOTS OF INFORMATION GIVEN "
" VERY FAST AND EFFICIENT "
DUBLIN, IE - Reviewed by JOHN - 26 March 2014
" The booking and value was very good and easy. "
" It took far too long (45 mins) to get from the first Avis desk within the terminal, to be first processed there, then wait for a bus to take us to the Avis off airport facility and to then receive the car. Avis had run out of the car that I booked (Qashqai), so borrowed from sister company Budget, a smelly, older Zafira. I was too tired to complain and was travelling with family, so just decided not to make a scene. Very disappointed though "
DUBLIN, IE - Reviewed by RODERICK - 25 March 2014
" I needed to extend the hire by one day, however, AutoEurope could not help. The one day extension cost almost as much as the AE cost for 3 days. "
" The first car (1.2 Corsa) had under inflated tyres. The second (1.0 Micra) was a 12 month old car with 40k KM (25k miles). It was a bit of a wreck with the clutch bite point at almost full travel. Small cars like that should be retired from a hire fleet well before that amount of mileage. "
DUBLIN, IE - Reviewed by DAWN - 24 March 2014
" Did not realise I should have advised that one of the party required use of a wheelchair, thus had to wait about half hour at airport while rented vehicle was brought to airport. Although this was not explained at the beginning of the wait. We would have been quite happy to get shuttle bus to Avis. Also directions to where vehicle was parked at airport not entirely clear. Had to go back to desk. So overall had to wait too long at airport, but when it arrived vehicle fine. Dropped of at Avis and got shuttle bus back to airport....easier. "
" as above "
DUBLIN, IE - Reviewed by BARBARA - 21 March 2014
" Didnt realise I needed a credit card with me when I picked vehicle up..got charged another116 euro because of it..would have been satisfied otherwise "
" Please let people no they need credit card when picking car up "
DUBLIN, IE - Reviewed by PATRICIA - 19 March 2014
" I thin it's a gread service and I am very happy with it. If you could use your muscle to get lower prices for additional drivers from the rental companies, it woud be even better. "
" A great wecome but the overall service was a litte bit over the top for me. I felt as if I was being smothered with kindness "
DUBLIN, IE - Reviewed by KEVIN - 18 March 2014
" best customer service I have had when hiring a car, collection and return very efficent and welcoming "
" everyone connected to enterprise should be congratulated on their customer service "
DUBLIN, IE - Reviewed by SEAN - 16 March 2014
" Great easy to use website "
" Very quick and efficient. "
DUBLIN, IE - Reviewed by RAYMOND - 07 March 2014
" It was one of the best rental experiences I have had "
DUBLIN, IE - Reviewed by JAMES - 07 March 2014
" well priced and good simple contract. "
" Pleasant and quick service. "
DUBLIN, IE - Reviewed by JOHN - 05 March 2014
" Excellent All round "
DUBLIN, IE - Reviewed by GILLIAN - 05 March 2014
" Had a bit of a misunderstanding. I had changed the time of picking up the car prior to travel, but unfortunately I did not realise the car rental company had changed. This caused a delay and I had to check with all rental companies to see who had the booking "
" Excellent service and staff "
DUBLIN, IE - Reviewed by JULIE - 01 March 2014
" Make car hire companies show the car you are going to get. I often book a fiesta and never actually get one. "
" Rather than show a popular car to hire and state similar as you know what cars you have why don't you display the car people can book. I often book a fiesta or similar but when I am at the desk always get offered a Nissan Micra, yes its a higher group but I choose fiesta for a reason. "
DUBLIN, IE - Reviewed by CHARLES - 25 February 2014
" Everything went fine , good service from enterprise and no nasty surprises. I've used Autoeurope twice this year and I'm happy to use you again "
" Top team !! "
DUBLIN, IE - Reviewed by STEVEN - 24 February 2014
" Very good price. All went well. Not sure how it would have gone if I had had to make a claim on the insurance waiver though. I thought there should have been more information available about the insurance excess waiver before I purchased it - ie. that in the event of an accident, I would have to pay Hertz' excess to them then reclaim it from Auto Europe. "
" The car was great. However on pick up, I was told I had to pay £1,600 refundable deposit OR E14 a day (non-refundable) up front for Hertz own insurance. As I'd paid the excess waiver already I opted for the refundable deposit. The guy told me (I couldn't see his screen) that my card had been rejected so I'd have to pay E14 a day. I gave him a second card - same result. Neither card has EVER been rejected ANYWHERE in the world. He was insistent I should pay the E14 a day and told me the excess waiver wasn't worth it - AE were very 'flippant'. I said I would call my bank on his phone; he go annoyed and said that would take hours. I stood my ground and when he could see I wouldn't budge, one of my cards miraculously worked! Funny that! "
DUBLIN, IE - Reviewed by STUART - 24 February 2014
" Make the charge for the high excess transparent and book able at order. "
" I wasn't impressed my card was charged in sterling without asking me! "
DUBLIN, IE - Reviewed by LEO - 24 February 2014
" Excellent value and I got a brand new car! "
" They wanted to sell me excess insurance even though I had it and told me the one I had was no good "
DUBLIN, IE - Reviewed by BRYAN - 20 February 2014
" Excellent value but finding your prices with excess insurance included was difficult, you should show them as standard "
" Excellent "
DUBLIN, IE - Reviewed by GEORGE - 19 February 2014
" Brill value for the money and very helpfull "
" Very nice selection of cars and made very welcome "
DUBLIN, IE - Reviewed by RUAIRI - 03 February 2014
" I had to change drivers name at the last minute and found your staff to be very friendly and helpful. It was also pleasantly surprising that this change didn't incur a charge, thank you! "
" Simple and well organised "
DUBLIN, IE - Reviewed by CLIFFORD - 23 January 2014
" NO PROBLEM "
" WAS MADE TO WAIT IN THE RAIN FOR 15 MINUTES FOR BUS TRANSFER TO THE CAR HIRE SITE "
DUBLIN, IE - Reviewed by OLUWATOYIN - 22 January 2014
" Booking process was excellent and price is very competitive "
" Staff were very friendly, (Fran) thanks to the warm welcome to Dublin, I think you are a great host and Ambassador for Ireland. Friendly service with nice reliable car. Would definitely return to Ireland and use service again. "
DUBLIN, IE - Reviewed by DAVID - 21 January 2014
" Simple to book and much clearer than other similar sites. "
" Excellent, friendly service. The people I dealt with were very helpful and attentive to my needs. The pickup from airport door to collect the car was superb. I would definitely use them again without hesitation. "
DUBLIN, IE - Reviewed by IAN - 21 January 2014
" Inspection of vehicle upon receipt is difficult in poorly lit areas, and it was necessary to return to the reception desk to point out further bodywork blemishes after moving the car to a better lit area where closer inspection was possible. "
DUBLIN, IE - Reviewed by ANDREW - 20 January 2014
" Excellent price and service. I recommended it today in fact. "
" Friendly, honest and efficient. They checked the car when I returned it, while I was waiting, which was reassuring. "
DUBLIN, IE - Reviewed by MICHAEL - 20 January 2014
" Really do not like the up-selling of insurance when you arrive to pick-up the car. You think you've paid for full cover when booking then informed the limitations of the cover and need to add extra. Make it plain and simple when booking so everything is paid for in one go. "
" Booked a Mondeo, received a Skoda. "
DUBLIN, IE - Reviewed by CHRISTOPHER - 13 January 2014
" A very stress free and pleasurable experience. The car was available on arrival. The formalities completed with minimal delay and we were on our way. The only area that could perhaps be improved is the return, which was quite easily found. The person receiving the car was very prompt in completing the documentation, then just pointed in a general direction as the return area was a distance from the departure lounge. Perhaps a little more interest and guidance would not go amiss as the walk involved crossing a fairly busy road with no crossing points. "
" Just a little more attention to guiding clients on the safest way to get to the departure lounge. "
DUBLIN, IE - Reviewed by DONAL - 07 January 2014
" Very kondly recevied a car with a little bit bigger baggage room when asked for. "
DUBLIN, IE - Reviewed by MARY - 20 December 2013
" website easy to use and if any problems I call through and staff always very helpful - excellent customer service. "
" Staff very professional - particularly staff at car pick up and drop off site at Dublin Airport and cars always clean and in good order - I wouldn't hesitate to use Budget again. "
DUBLIN, IE - Reviewed by STEWART - 17 December 2013
" Very good and great price "
" Really good staff and easy to deal with "
DUBLIN, IE - Reviewed by DOROTHY - 12 December 2013
" Good price, all worked well "
" All went smoothly. Car was clean and no scratches (unusual for Dublin Airport, I've had some bad experiences). Drove well. Hand back was fast and bus service to airport was good. "
DUBLIN, IE - Reviewed by AILEEN - 12 December 2013
" I have been very satisfied each time I have used Auto Europe "
DUBLIN, IE - Reviewed by MARK - 10 December 2013
" Good service and price. Very attentive and proffesional staff in Dublin at Enterprise. "
" Excellant. Very friendly and attentive, "
DUBLIN, IE - Reviewed by MARIE - 10 December 2013
" been using your service for years and never had a problem. Real value for money "
" excellent service with a smile "
DUBLIN, IE - Reviewed by GERARD - 10 December 2013
" Great to have a care at the airport car park - not keen on waiting for the bus! "
" As above, car at the car park locally was great and recommended as I have little time. "
DUBLIN, IE - Reviewed by NICHOLAS - 04 December 2013
" Great price. Easy. No problems. "
" All good. "
DUBLIN, IE - Reviewed by DEREK - 03 December 2013
" excellent service.very efficient. "
DUBLIN, IE - Reviewed by CATHAL - 03 December 2013
" Overall, very happy, when I can get a bargain. "
" Very satisfied with service "
DUBLIN, IE - Reviewed by KATHRYN - 27 November 2013
" I would definitely suggest Auto Europe, there was a significant saving using the website rather than booking direct with any other car hire company "
" I have used AVIS on numerous occasions and find them very professional, I have no complaints. "
DUBLIN, IE - Reviewed by DAVID - 25 November 2013
" Very friendly staff and good knowledge "
" excellent - friendly honest staff. Explained everything very well and offered good advice. Will definitely use Avis again "
DUBLIN, IE - Reviewed by CHERYL - 22 November 2013
" very helpful changed named driver at short notice with no fuss "
" very professional, smartly dressed attentive staff with meet and greets, car working explained and proper walk round check completed at arrival and departure "
DUBLIN, IE - Reviewed by BRIDGET - 21 November 2013
" Easy to apply. "
" Excellent "
DUBLIN, IE - Reviewed by ANTHONY - 20 November 2013
" Quick, easy and straight forward. "
" The vehicle hire could not have gone smoother, first class service. "
DUBLIN, IE - Reviewed by PATRICK - 17 November 2013
" Very good ease to use "
" Car ready transfer to and car site on time All staff A1 .thank you .would use again "
DUBLIN, IE - Reviewed by PHILIP - 17 November 2013
" Very satisfied with the price that Auto Europe offered "
" I arrived at location where I'd picked up the car to find the gates closed. It was a dark November evening and I could not see any signs on the gate as I drove by. The next gate (into Europcar) was open and I drove in thinking that I could get to Avis. Bollards blocked the route. Anyway, Avis office was closed. I was stuck in the Europcar compound. I had to go into their office. I waited about 15 minutes before the gate was able to open (not enough words available to explain). I drove round to Avis gate to see sign telling me to go to Block C zone 3 of car park. I got confused and ended up on floor 1 and had to abandon car at exit. It was a disaster. Caused because no one at Avis had told me the office would be closed. I now fear a penalty. "
DUBLIN, IE - Reviewed by NIGEL - 16 November 2013
" your male receptionist on duty on4/11/2013 at 2200hrs was so helpful going beyond his call of duty this chap deserves promotion. "
" staff most hepful "
DUBLIN, IE - Reviewed by KATHLEEN - 15 November 2013
" Have used Auto Europe several times this year and have always been more than happy with the service provided. I have recommended this company to friends and family without reservation. "
DUBLIN, IE - Reviewed by ALAN - 12 November 2013
" great service "
" good experience "
DUBLIN, IE - Reviewed by ANTONY - 10 November 2013
" Easy straight forward booking. "
" Avid Staff were very helpful at Dublin Airport. "
DUBLIN, IE - Reviewed by JOSEPH - 09 November 2013
" Very efficient and good value. "
" Great staff. Very polite friendly and considerate. "
DUBLIN, IE - Reviewed by MARK - 06 November 2013
" I use Auto Europe regularly (about 10 times a year) and have done for many years now. I always find it's simple, easy to use and provides the most competitive price available. Very pleased with the service and would always recommend it. "
" Good service and no complaints. The returns point was even open in time for me to return the car at 05.00 and catch a flight at 06.30, so good customer service. "
DUBLIN, IE - Reviewed by KIM - 05 November 2013
" Great service . "
" Great service - polite and helpful. "
DUBLIN, IE - Reviewed by MARK - 04 November 2013
" Excellent company to deal love the easy way it is to book and amend bookings. "
DUBLIN, IE - Reviewed by JOHN - 25 October 2013
" Discuss with your car hire companies to give priority at the counter to per booked customers. "
" Customers who have pre booked should be given priority Santa the airport counter "
DUBLIN, IE - Reviewed by LIAM - 24 October 2013
" Keep doing what you are doing!! "
" Good service, friendly staff happy days! "
DUBLIN, IE - Reviewed by RAYMOND - 23 October 2013
" always had excellent service including the rental companies. BUDGET in Ireland could not have been better "
" Helpfuldesk in the termonal and excellent service at the Rental Office. Efficient, friendly and considerate "
DUBLIN, IE - Reviewed by SHANE - 21 October 2013
" Very cheap, simple and no catches. "
" Easy to use, quick to sort my car, provided transport to and from the car. The only thing I would mention. I wasn't aware that I'd be charged £100 refundable petrol deposit until I got there. Just a heads up to others to be aware of this. "
DUBLIN, IE - Reviewed by TERENCE - 09 August 2013
" arrangements made easily as I wanted "
" Very good customer service both at Airport desk and when returning the car "
DUBLIN, IE - Reviewed by WILLIAM BRYCE - 03 August 2013
" Easy to use website. "
" Convenient pick up and drop off "
DUBLIN, IE - Reviewed by ANTONY - 22 July 2013
" All fine and was easy to change booking when the airline changed my flight. "
" Excellent service - we had a flight change and delay so I was four hours late to arrive to collect the car. Enterprise were really helpful and sent the van to pick us up at the terminal and got us on our way as quickly as possible. Excellent Service! I also really loved the Kia Cee'd CRDi for its easy drive and amazing fuel economy. Thank you! "
DUBLIN, IE - Reviewed by SUZANNE - 17 July 2013
" Best competitive prices "
" Excellent service from start to finish. Enterprise staff were extremely friendly, helpful and efficient. The whole process from picking the car up to leaving it back was painless. Would certainly use enterprise again. "
DUBLIN, IE - Reviewed by STEVEN - 24 June 2013
" Eas to use website with good comparisons across quite a few different rental companies. "
" It was very busy when I landed and had to wait about 20 minutes to be served, but the counter staff were trying to get people processed as quickly as they could. Similar problems when I went to pick up the car, but the staff noticed and offered a discount because I had been kept waiting. I was happy with that, normally you would have to ask in that situation but the Enterprise staff were proactive enough and showed that they car about customer service. I probably would have avoided them next time if they hadn't shown that level of care. Things go wrong and it's going to get busy at some stage in every operation, it's how you react in those situations that sets you apart. I would be happy to go back again. "
DUBLIN, IE - Reviewed by JASON - 22 June 2013
" Great value. "
" Requested Ford KA was in fact a gutless Fiat Panda, which was disappointing. But customer service was excellent. "
DUBLIN, IE - Reviewed by ERIC - 14 June 2013
" Not immediately obvious where the Enterprise desk is at Dublin airport as it is hidden around the corner from the Hertz/Avis etc desks. "
" The best service I have ever received at an airport car hire desk! "
DUBLIN, IE - Reviewed by KATIE - 08 June 2013
" Making information a littler clearer to do with each hire company's excess if you don't take the extra each day to waiver it would helpful.overall would use again as really easy and much cheaper then going direct. "
" Very helpful, easy pick up and drop off. "
DUBLIN, IE - Reviewed by CLARE - 24 May 2013
" Good service as always! "
" Car came with lots of dents, 28,000km and smelt of cigarettes, not to mention a 2,000 excess "
DUBLIN, IE - Reviewed by DANIELLE - 09 May 2013
" very easy to book. competitive rates and convenient locations "
" hertz have late opening hours which is convenient. the car was clean and suitable for us. staff were helpful "
DUBLIN, IE - Reviewed by PAUL - 02 May 2013
" Very good service always use Auto Europe "
" A prefered hire company with good service and no hard sell when collecting the cars "
DUBLIN, IE - Reviewed by JAMES - 23 April 2013
" EXCELLENT 10 OUT OF 10 "
" AS ABOVE "
DUBLIN, IE - Reviewed by JOHN - 14 April 2013
" Very helpful in sorting incorrect dates. "
" Efficient well staffed for demand. Very friendly - a bit American! "
DUBLIN, IE - Reviewed by KEITH - 28 March 2013
" Very good "
" Very good "
DUBLIN, IE - Reviewed by GEORGE - 05 March 2013
" Simple and good price. "
" Please put screen wash in resavoir. Otherwise, very good. "
DUBLIN, IE - Reviewed by JAMES - 26 February 2013
" user friendly website "
" good service, and adequate vehicle "
DUBLIN, IE - Reviewed by JERRY - 14 February 2013
" Easy, straightforward, did what it said on the tin! "
" Excellent service, a VERY GOOD member of staff dealt with us - friendly, helpful and very efficient, a credit to Hertz. "
DUBLIN, IE - Reviewed by MATTHIAS - 13 February 2013
" The car was pretty old and had done over 60,000km. The front wheels were not well-balanced and there were scratches and dents here and there. However, the car went well and did the job! "
DUBLIN, IE - Reviewed by JAMES - 24 January 2013
" very good "
" excellent service "
DUBLIN, IE - Reviewed by JAMES - 19 January 2013
" always very competative "
" Must admit they were very well organised and helpful better than some of the bigger operations "
DUBLIN, IE - Reviewed by DAVID - 08 January 2013
" My booking on line was hassle free and cheap and the pick up at Dublin Airport was quick and easy. This is exactly what I need when hiring a car - thank you. "
" On arrival at the Hertz desk, the service was both friendly and quick, the vehicle was located a short walk away (no shuttle required) and was as described and excellent value for money. Returning vehicle to the drop of point was equally quick, just taking a few minuted for the vehicle to be checked over and the paper work to be signed off and to be guided to a waiting shuttle bus to for the short journey back to the airport. Drop off staff were equally efficient and friendly and helped make the whole experience easy and hassle free. Thank you. "
DUBLIN, IE - Reviewed by FRANCIS - 04 January 2013
" First class,friendly service at very good prices. "
" No praise is too high for the Dublin-based Enterprise staff, including shuttle drivers and assistants, and the administrative staff who completed the contracts and checked the cars in and out. They were all efficient, helpful and friendly. Go raibh mile maith agaibh go léir (Irish for" Many Thnaks to all concerned" "
DUBLIN, IE - Reviewed by JOHN - 23 December 2012
" Great price, easy to book. Did exactly what it said on the tin. Well done Already recommended you to 5 other people Regards John "
" Extremely pleasant and helpful staff, car was great. Even dropped me off to my hotel Recommended them to 5 people already Regards John "
DUBLIN, IE - Reviewed by JAMES - 20 December 2012
" VERY SATISFIED EXCELLENT "
" ALL THE STAFF WERE EXTREEMLY HELPFULL AND A DELIGHT TO DEAL WITH . "
DUBLIN, IE - Reviewed by ROBERT - 16 December 2012
" We were dealt with efficiently. "
" Efficient service though should allow plenty time to return car as was not easy to find due to major road works. "
DUBLIN, IE - Reviewed by PAUL - 26 June 2012
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