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DURBAN CAR HIRE REVIEWS
Car hire reviews in Durban
South Africa's third-biggest metropolis, Durban is a leading destination with a wide range of tourist attractions for all tastes. Vibrant, multi-cultural and home to Africa’s largest port, the city is blessed with many fine beaches and a temperate subtropical climate all year round. Known locally as the Golden Mile, Durban’s long, sandy seafront gives visitors the chance to bask in the South African sunshine and bathe in the warm, clear waters of the Indian Ocean. Nestling on the fertile slopes of Berea Hill, a short drive north-west of the city centre, Durban's Botanic Gardens are the oldest attraction of their kind in the whole of Africa. Landscaped midway through the 19th century, it is several gardens in one with a large collection of indigenous and exotic plants, plus some unique features such as the Orchid House, Sunken Garden, Lake Area and Cycad Collection. The largest in the southern hemisphere, Durban's fascinating Indian Quarter is a great place to pick up souvenirs and sample some of the best gastronomy in the city. Don't miss the amazing Umgeni River Bird Park with over two hundred species of birds (some of which are the only representatives of their kind in Africa), nor the uShaka Marine World, one of the world's best water-based theme parks. With a car hire in Durban you can visit the Valley of 1,000 Hills on the old road between Durban and Pietermaritzburg to soak up some of the most scenic views in the Durban area before dropping in on a typical Zulu village.
Founded in 1954, Auto Europe is one of the world’s best-established car hire firms with more than 28,000 convenient pick-up and drop-off locations in over 190 destinations worldwide. By collaborating with all the top car hire suppliers, both locally and internationally, we offer great prices and the best service wherever you choose to collect your vehicle, whether it's downtown Durban or Durban International Airport. Auto Europe prides itself on being able to provide the widest choice of vehicles for city sightseeing, visiting a safari park or an extended road-trip to see the best sights South Africa has to offer. Keep scrolling down to read the comments left by previous Auto Europe customers in the car hire reviews in Durban section below for a genuine impression of the quality of our car rental services in the city.
AUTO EUROPE DURBAN, SOUTH AFRICA Car Rental Reviews
Average Rating for Auto Europe Durban:
DURBAN, ZA - Reviewed by MICHAEL - 20 August 2025
" Always quick and easy to rent from Bluu. "
" Very friendly and efficient staff. The car ran flawlessly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by JENNIFER - 15 July 2025
" Generally never had an issue, but it would be helpful to be made aware when booking that we need to request a car that can take care seats. This may have been in the small print of the documents received, but the gentleman on the line could not confirm this with me. "
" Such wonderful service from the team. We were assigned a car that didn't have the capability of using our car seats. Unfortunately we were not made aware by Auto Europe that we had to ask for this in advance. The team at First Car really went out of their way to find us a suitable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by TIMOTHY - 07 July 2025
" Would use again "
" All good, generally, but collection was protracted and difficult "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRIAN - 01 June 2024
" Unsatisfied as the headlights on the car hired were very poor, as in very unsafe to drive at night. Headlights were not bright enough to see where driving. Brights had to be used to see. As the headlights were not adequate for night driving, the use of the car was limited at night. "
" Unsatisfied as the headlights on the car hired were very poor, as in very unsafe to drive at night. Headlights were not bright enough to see where driving. Brights had to be used to see. As the headlights were not adequate for night driving, the use of the car was limited at night. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by DANIEL - 30 May 2024
" No comment Definitely happy to use there service again "
" Professional with a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GEOFFREY - 27 May 2024
" All good "
" All good, thought the R35 admin fee for the R8 toll fee was a bit steep. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ERNEST - 19 February 2024
" It was excellent service "
" Budget were great , no issues Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRYAN - 12 October 2023
" Fair price and efficient "
" Staff were very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by NIGEL - 06 August 2023
" Auto Europe provides a very good service where all cars and companies can be easily reviewed with competitive prices. Booking was easy and reminders of the Pickup requirements were provided well in advance. I wouldn't hesitate to use Auto Europe again for our next hire. "
" Staff were courteous, efficient, and answered questions appropriately. We were surprised to find we had been provided with a bigger model of the vehicle we booked and it was in perfect condition with very low mileage. The Proton X70 was very pleasant to drive over longer distances, well appointed with great efficiency. Drop off was easy and efficient taking less than 5 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by RICHARD - 13 March 2023
" The "optional Services" charge was unexpected and not wanted. "
" I specifically refused all insurances at time of pick up. At drop off I was shown an invoice that included "Optional Services for R233.45". I queried this charge and was informed that this was for "Windscreen Insurance signed for at pickup". This was NOT explained to me at Pickup. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by LUKE - 23 January 2023
" Shame about the car. Dreadful driving experience. "
" Very efficient service, but very disappointed with the car. Had to change into 1st geaeyti get through a very small incline. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by MICHAEL - 11 December 2022
" A competitive price from Auto Europe and a very efficient service from First Car Rentals in South Africa. We have used them frequently before and will do so again. To be recommended based upon this, and previous, experience. "
" Unfortunately the vehicle was not available for immediate use when we went to collect it (although since we had indicated a collection time of 20 minutes later, we must accept some responsibility). The car was fine and the general level of service provided was first-class. Return of the vehicle was dealt with speedily and efficiently (not for the first time either!). "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRUCE - 29 November 2022
" A positive experience in general. "
" No problems experienced at any stage, apart from finding limited office staff on duty at pick-up and drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by HENDRIK STEPHANUS - 21 April 2022
" Auto Europe service is excellent First Car service and billing was unsatisfacory "
" 1. My voucher was for a sedan (Toyota Quest sedan or similar) and First Car issued me with a small SUV (Suzuki Brezza - compact SUV) 2. I filled the car to the brim with fuel at Sasol Fuel station, 1 km away from their return office at the airport and they still charged me with filling the car with approximately 2.2 litres and associated admin fee. I did lay a complaint with proof of the invoice for refilling the car but my complaint was not considered. 3. I trully believe that Auto Europe must reconsider their partnership with First Car "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MORGANATHAN - 14 July 2020
" Donovan was excellent. "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by LUCY - 12 May 2020
" Excellent "
" Service and experience always impeccable. Have used them many times and can highly recommended them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 03 April 2020
" The car was spotless but very under powered. It was a Volkswagen Polo, we had booked an intermediate size Ford Focus. This was disappointing. The boot held 2 medium sized cases and 2 small cabin bags. Adequate but not powered enough for travelling on South African N2 & N3 "
" The pick up and drop off were seamless. There was no mention of any rebate since we were forced to return the car 3 days early due to C19 virus. We received notification promptly of what our account would be charged for road tolls and petrol top up. These were approximately what we expected. We then got an email notifying us of our R3,000 deposit being refunded minus toll charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 23 March 2020
" See above Item 3. "
" I am glad that the holding deposit was merely blocked and not actually removed from my card so that I did not suffer the cost of the difference between The buying and selling rates when the charge was refunded. Other companies such as First car rental which I have used a lot in the past actually deduct this deposit and take a while to refund it. I shall certainly recommend Hertz in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by NICHOLAS - 23 March 2020
" Very good. Will use again. "
" Fantastic. Got free upgrade to Fortuna SUV. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 21 March 2020
" Easy online bookings and car hire service "
" The counter staff at Durban, King Shaza Airport were fantastic. Very friendly and efficient especially as we experienced a number of problems due to the Coronavirus and we were forced to cancel our one contract and extend the other. Both of these amendments were dealt with great efficiency by the local staff. Will definitely use First car hire on our next trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ALEXANDER - 15 March 2020
" As above. Waiting for refund from deposit, which I hope is dealt with as efficiently as general services. "
" No problems at all. Very efficiently handled. Car very comfortable and easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MARGARET JEAN - 05 March 2020
" Very good, from booking onlline to pickup and drop off. Very helpful staff. I would use Bidvest again and recommend them to family and friends. "
" Very good, from booking onlline to pickup and drop off. Very helpful staff. I would use Bidvest again and recommend them to family and friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ANTONIO - 03 March 2020
" great prices, very happy overall with website, easy to use clear information and will use again in the future "
" great easy service, pucked car up dropped off smoothly quickly no hastles very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DAVID - 25 February 2020
" initially cost and ease of use was good. Recent booking i requested a change of time and it took 5 rebooks and still didn't get right. eventually changed to rental car.com who beat price and it took 3 mins. "
" deposit to big..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by RODNEY - 21 February 2020
" Overall a good experience except for my Hertz report "
" Hired the car for 3 weeks. After 2 weeks I received a call from Hertz asking me to bring the car back as it was to be re-called by the dealer. I told them the only way they could have it back was if they brought out a replacement car, and being as I was about 6 hours away from them they said they would have to speak to their boss. I heard nothing more from them. If they New about the mileage on the car, then why did they issue to me when I had booked it for 3 weeks ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by IAN - 27 January 2020
" Excellent VFM "
" Good service good car and good VFM "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DEVANDRA - 15 January 2020
" Overall a good experience "
" Was disappointed that I was charged an extra R67 from my credit card without an explanation. I filled the tank up as well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by REECE - 10 January 2020
" I see that I've been charged quite a hefty fee off my deposit. I haven't received an invoice to understand what I was charged for? I returned the car back with the petrol gauge just over Empty. If I can get an understanding of what the £75.78 covers, that would be great. Many thanks "
" I see that I've been charged quite a hefty fee off my deposit. I haven't received an invoice to understand what I was charged for? I returned the car back with the petrol gauge just over Empty. If I can get an understanding of what the £75.78 covers, that would be great. Many thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by DHENIS - 10 January 2020
" See point 3 "
" Despite being told that the car was clean and undamaged..this proved to be untrue Had to have a second car..which was not up the standard of expected cleanliness "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by TROY - 07 January 2020
" Fine "
" Got charged for petrol despite filling up at the airport petrol station 2 minutes before dropping the vehicle off! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ELIZABETH - 06 January 2020
" Great "
" The counter staff and driveway staff were courteous and helpful. The car was in good working condition and I felt confident in driving distances. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by PAUL - 29 December 2019
" No comments "
" I had a problem as my mum was diagnosed with cancer and I only got to know about this late I tried to change my pick up but your operative rudely put the phone down on me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by LEONARD - 20 December 2019
" . "
" . "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 2
DURBAN, ZA - Reviewed by MICHAEL - 07 December 2019
" The booking procedure was straightforward and with good prices and options being offered. The subsequent service was good and when a minor problem was encountered (a delayed late arrival for collection) this was efficiently dealt with. I have always used Auto Europe and will continue to do so! "
" First Car have always provided a good service at collection and drop-off (in Durban RSA). The prices they have charged are competitive and the quality of the cars has proved to be high. NO problems have ever been experienced with them and they are to be recommended. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MERVIN - 01 December 2019
" Excellent "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 18 November 2019
" User friendly website with a very detailed information showing type of car, hire company, and contract conditions. "
" The car whilst only having +/- 17,000 km. had a multitude of defects highlighted on the contract however it was not possible, due to the poorly light car park, to check if they constituted the total number of defects especially as it was raining at the time and almost dark. The windscreen washing water is only plain water and never has any washing additive to ensure the windscreen is cleaned correctly in poor weather. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by MICHAEL - 18 November 2019
" Simple, fast, efficient "
" Quick and friendly service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ANDREW - 30 October 2019
" no comment "
" because we landed an early we were going to be charged a whole extra day which we thought was abit sharp. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by WILLIAM - 15 October 2019
" Excellent service and car "
" Excellent service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by STEPHEN - 12 October 2019
" all worked fine "
" very happy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by FREDERICK - 16 September 2019
" . "
" Smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MRS - 11 September 2019
" Easy to book "
" The car was a very uncomfortable ride, and there are several other makes and models in the fleet category that would have been preferred, but no option was given for this. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by RAYMOND - 05 September 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BUSISIWE P - 01 September 2019
" Will definitely use them again. "
" One staff on the counter had trouble running my card and had to call my UK bank then their other staff sorted everything and even was happy to upgrade me for the inconvenience. I'm happy I went away driving and not by Uber "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by RICHARD - 01 September 2019
" . "
" Easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by STAINSLOUS - 22 August 2019
" Booking was easy and straightforward and so was payment process "
" I was charged for Super Waiver when I did not ask for it. Because I was in a hurry, I did not check all the detail very carefully. My mistake I suppose, But I should have been asked if I wanted SW. I had my own annual cover so did not need one from the counter. On dropping the car I had filled up the fule but they still charged me an estimated amount until I showed them fuel receipts from a nearby petrol station, then they refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by MARIO - 19 August 2019
" Will use again as have used before with great results. Thanks "
" Experience was great but wasn't happy with the Mahindra car that I got even though it had only 1500km on the clock. Yes to Budget but not the car. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by HENDRIK STEPHANUS - 19 August 2019
" Hassle free and effective "
" Hassle free and effective "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by JAKE - 14 August 2019
" Terrible communication resulted in me not being able to collect the vehicle "
" Would not release car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by BARBARA - 14 August 2019
" Car was unfortunately underpowered, petrol gauge not working and the exhaust was rattling from the time we picked it up. "
" Very efficient and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by PHILIP - 12 August 2019
" I asked Auto Europe for a refund, as we didn't use the vehicle. The matter is apparently being investigated, but seems to be progressing incredibly slowly "
" The vehicle was totally unsuitable, staff made no effort to find a solution so we cancelled the booking and took an alternative vehicle from EuropCar whose office was next door and who were far more helpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRIAN - 07 August 2019
" I have always had awesome experience with Auto Europe great options and when I had had a query very prompt with response and resolution "
" Great service and very professional and car clean and good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 29 July 2019
" Many of the cars appear to be at the end of their rental life with mileages in excess of 30,000 kms. "
" Since SIXT took over First car the check has become very confusing even the staff cannot use the new computer system easily. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by SAMANTHA - 18 July 2019
" Was easy and convenient to book. Car hire CDW varies and autoeurope was one of the lower quotes. "
" Car had odd starting issues. Drop off...no one checked the car in my presence. Was fine as there were no issues but normally a drop off has a member of staff to check in the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by ARLENE - 12 July 2019
" We always use Auto Europe and are always happy with the service and the price Thanks "
" We use you a lot for South Africa and this was the best experience so far, especially in terms of satisfaction with the car, it was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GRAHAM - 12 June 2019
" Very pleased - as detailed above. "
" This was the best car-hire experience I have had for some time. No heavy sales pitch for " extras ", easy collection and swift hassle-free drop-off. Very, very pleased with the transaction - and the car was excellent as well covering 2,500 kilometres with ease and comfort. I have not yet received the final invoice to see if any extra, unknown charges have been debited but, subject to that, a very, very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ASHLEIGH - 26 April 2019
" It was easy "
" It was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by PAUL - 14 April 2019
" All went smoothly as I expected. All in all, excellent. "
" Very efficient, quality cars, professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GARETH - 05 April 2019
" I have used Auto Europe for many years because of their pricing and efficiency, as well as the option to pay a little extra for no excess, which I hope never to use. "
" The vehicle was just what we needed for a family trip to Hluhluwe. It was impeccably clean, comfortable and a pleasure to drive. First Car provides professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ALISTAIR - 01 April 2019
" Very efficient service! "
" Very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by ROBERT - 26 March 2019
" In the past I have only good experience with Auto Europe booking through both the UK and European web sites. The web sites are easy to use and the follow up prior to the start of the rental was always appreciated. "
" After my previous rental with First Car they tried to charge me for a new windscreen even though the car condition report prior to the rental showed a chip in the windscreen from which a crack formed. After referring First Car to the original car condition report the reversed the debit on my credit card, apologised, and promised a better service for my next rental. On my arrival in Durban the staff had no record on their system of the problem experienced with my previous rental and as they claimed they did not have the Toyota Etios at the depot they could only offer alternatives. Later in the car park I saw a Toyota Etios there, but the attendant told me that it was already ordered, I could only assume that cars booked through your company were not given the same service as direct bookings with their company. I had eventually agreed to take a Suzuki Swift but after spending time checking the condition report, loading suitcases I found the radio didn't work, so I had to start the check out from the beginning and was only offered a Ford Figo with over 35,000 Km and multiple defects marked on the body and only 3mm of tread left on all tyres. I have been using First Car Rentals in Durban for several years now but from the reception area it would appear that First Car has now become part of Sixt car hire and can only assume that this change in ownership has resulted in the problems I have experienced with my last two rentals with the through your company. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DURBAN, ZA - Reviewed by FRANCINA - 26 March 2019
" Overall happy, still waiting for my 3000 rand I paid as an excess to be paid back into my account. It's been a week since I returned the car? How long does it normally take? "
" Service efficient, even though their systems were down. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GARETH - 21 March 2019
" Very efficient service, with an excellent vehicle and thorough checks beforehand and afterwards. "
" Quick, efficient collection of car in fine condition, and just what was required. Similarly the drop off was smooth and efficient. However, the vehicle was driven less than well afterwards by a staff driver - there is no need for harsh acceleration and braking anywhere, but particularly in the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by NICHOLAS - 19 March 2019
" Very easy transaction. No hassles or problems. "
" Used before and happy with company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by IAN - 25 February 2019
" Just done that in answer to the question above - car good, front desk staff good. Back room staff crap "
" Great pity that the rest of the organisation can't keep up with the front desk staff and the vehicle condition. All I wanted to do was to change a "pickup" point (closer to my home on my return journey on 29th April) and the back room staff make it as difficult as possible. Why ? I have not idea so from being VERY satisfied I am now VERY disappointed and will not be using your services again unless something can be changed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 23 February 2019
" See point 3. "
" We were shown where our car was parked by LINDA. When he saw we were not happy with it he immediately arranged another car and ran through everything with us. A very helpful and friendly chap with good customer service skills. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by CHRISTOPHER - 19 February 2019
" Better than some but taking money from my card without explanation, however small, is not acceptable "
" Generally very good but no idea why £7 was taken from my holding deposit. There was no damage to the car and the fuel tank was full to the brim. No explanation was given, no invoice issued, it was just taken from my credit card. I would therefore be reluctant to use hertz again "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by CHARLES - 11 February 2019
" Always good and reliable "
" Toyota Corollo not available,Toyota Avanza supplied instead- very noisy and uncomfortable - quite disappointed! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DURBAN, ZA - Reviewed by WILLIAM - 04 February 2019
" Hubcaps all stolen from vehicle. Little sympathy from Hertz to this situation "
" Not the best hire company "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by SHAHANA - 25 January 2019
" Easy to use "
" Very helpful and friendly staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by ROBERT - 18 January 2019
" This is the first time in several years that my car hire went without either a hitch or the company trying to overcharge me (not bidvest) I hope my experience with Hertz is as good as they have been fraudulent in the past as far as fuel is concerned "
" Bidvest were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by SHARON - 14 January 2019
" Good!! "
" I hired car for dates beginning 21/12/18 and drop off 10/01/19, due to Gatwick airport being shut ( beyond my control) my flight was delayed by 3 days and i was requested to pay for the days i did not use the car. I think it was very unfair, and was then given a car that could not climb a hill. It had an engine of a grass cutter. On Christmas day i then had to go to Hertz , but was told there was no car available.One was then delivered to me , which i was grateful for. However what about the days the car was parked in the parking lot and not used! but i had to pay for. I am a regular traveller, hope to have some feed back. I have scored you guys high as negative reviews will not be good for your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by JULIA N - 13 January 2019
" Had a problem with tyres pressure which kept dropping & needed to be pumped every now & then!..The charging socket/ cigarette lighter point was not working, which was such an inconvenience especially if we were traveling longer distances with flat phones. These were reported but we did not get any help "
" The overall experience was very good, nice car & very nice to drive! The only downfall & inconvenience I experienced was about the last 2 weeks of rental, whereby the car was meant to be returned back for a service but they did not have a replacement car! I also reported that the in car charging point was not working, so, our mobile phones could not be charged at all, when we were out & about in a car! Also the inconvenience we encountered was the tyres, since day 1 of taking the vehicle, they were displaying "low tyre pressure". & when I let the office know, they said it was due to the weather! So, the tyres needed pumping every now & then throughout the rental period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MARTIN - 12 January 2019
" Excellent service Quick and easy pick up and drop off "
" Very good service A quick and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DAVID - 09 January 2019
" Disappointing. Our last few experiences with Auto-Europes assosciates have not been good and my opinion of them is going down. "
" The car we had reserved (VW Combivan) was not available when we arrived in Durban. The so called "upgrade" was an uncomfortable and cheap Toyota Quantum, admittedly with more seats, but no frills and no power in the engine or suspension. It had 97000 kms on the clock so well used. The whole process of collecting the car took ages though the assistant was very polite and helpful. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DURBAN, ZA - Reviewed by BRYAN - 04 January 2019
" Pick up and drop off was smooth. Car had a fair amount of minor damage, not all marked on the rental documents so these had to be added at pick up. "
" Fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by MICHAEL - 15 December 2018
" Refer above "
" Effortless pick-up and return with pleasant staff who were willing to assist with all matters. Unfortunately the car was subjected to some malicious damage during the rental (not an Auto Europe or First Car Rental problem!) but the outcome is awaited. Although this was a problem the rental company was clearly not responsible but I hope that they act in a suitable or reasonable manner since any damage was not as a result of my actions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DAVID - 30 November 2018
" The price offered was reasonable, as was the 'excess insurance' package. The booking procedure was straight forward. Just a pity about the practices of some rental companies! "
" Mostly the experience was good and was provided with a better car than expected. Though, not having driven a vehicle with 'autto stop/start" before, it have been good to be forewarned/explanation. The major disappointment was on returning the car, they later tried to charge me for fuel, when I had refilled it across the road! (They have since agreed to refund this.) This seems to be common practice at Durban airport as I have had another well known rental try it on before! Pity, as it spoils the ext! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DESIREE - 28 November 2018
" Consistently good. "
" I had to wait for First car to open. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ALISON - 28 November 2018
" Swift and efficient service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRIAN - 10 November 2018
" Auto Europe always gave me excellent service with the options and cars I was looking for "
" overall good service and staff pleasant "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by NIKKI - 02 November 2018
" Overall, we were satisfied, but First Car really need to think about sending out their cars when they are close to the servicing dates. "
" Yet again, we had to have the car exchanged as it was close to its servicing mileage and there was a problem with one of the engine lights coming on. The new car that we received stank of cigarette smoke, but because we had to get to another appointment, we had to use it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by PETER - 26 October 2018
" Generally a very comfortable experience. "
" Just waiting for refund of deposit. Simple and convenient experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by STUART - 25 October 2018
" Good "
" Very good value and service. Only complaint the refueling charge given drove 500m after filling it brim full (i.e you could see the petrol about to overflow) is an unnecessary extra. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 09 October 2018
" very efficient and reliable. "
" efficient delivery and drop off. staff very helpful and accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by DAVID - 23 August 2018
" Easy to use with a clear view of the options available. The cancellation policy lets me book with confidence and have the flexibility if my plans change. "
" I filled up right outside the airport and have just received an invoice from them charging me for fuel. The fuel gauge was beyond the full point so I really don't understand it. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by ROBERT - 30 July 2018
" Web site very user friendly. "
" Very efficient as I posses a "First Car" loyalty card which enables easy documentation on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by KIM - 28 July 2018
" very good "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by NATALIE - 16 July 2018
" Bad experience. Very costly and things were not explained in full before rental and payment of the car. Strange how the deposit and hold of excess is deducted straight away yet the refund takes 7 - 14 days for International bank cards "
" Not a great experience for my first car experience. Firstly the wrong card was debited and i had to wait 2 weeks for my credit card to be credited. Now I need to wait 7 - 14 days for my deposit to be refunded and additional to that a R500 valet fee is charged for sand, wgich was not specified initially prior to collection. The car radio reception was shocking and the size of the boot was not ideal. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DURBAN, ZA - Reviewed by GAIL - 10 July 2018
" Upon arrival in Durban, Hertz did not have a suitable vehicle available for me. I had to make arrangements to be collected from the airport. A vehicle was delivered to where I was residing four hours later. Staff were apologetic and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by MICHAEL - 08 June 2018
" As above "
" The collection and drop-off arrangements were all dealt with efficiently. The price charged was competitive and I considered that the voluntary excess that could be charged was very reasonable compared to other available rental companies. The car itself was perfect for our needs and the whole experience was positive (as has always been the case with First Car Rental) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by DAVID - 14 May 2018
" Auto Europe get the best deals "
" Some difficulty printing voucher as they required a copy. Senior member of staff sorted it out "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ADRIAN - 12 May 2018
" Easy to use and will certainly use again. "
" Pretty good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DURBAN, ZA - Reviewed by KAMLANATHAN - 02 July 2015
" Excellent service and competitive prices. No hidden charges. Hassle free collection and return of vehicle. "
" Good service and vehicles. Hassle free collection and return. Friendly staff. "
DURBAN, ZA - Reviewed by SUSAN - 29 June 2015
DURBAN, ZA - Reviewed by LULEKA - 24 June 2015
" I was very impressed with the car I got.It was a very good car and it did not give me any problems at all. "
" I was treated very good and their car was good.It did not give me any problems at all.I got a good service. "
DURBAN, ZA - Reviewed by ROD - 24 June 2015
" Always had good service "
" Also try to give substandard cars. Had previous problems with estimating petrol consumption. This time had the personnel at the desk to come and check the gauge was full. "
DURBAN, ZA - Reviewed by KARL - 21 June 2015
" I have now used Auto Europe 3 times this year, and each time I have recieved very good service. "
" The car was upgraded in Durban which was very nice too. "
DURBAN, ZA - Reviewed by CHRISTOPHER - 12 June 2015
DURBAN, ZA - Reviewed by EVELYN - 10 June 2015
" car was Toyota Etios, it was a new vehicle but not up to standard expected. Car boot not closing properly had to be slammed shut several times before it closed. Doors same problem, clutch very high before taking and slow to start, however once driving in higher gear moved well. Would definitely not use a Toyota Etios again. "
DURBAN, ZA - Reviewed by ROBERT - 18 May 2015
DURBAN, ZA - Reviewed by ABU HASSAIN - 07 May 2015
DURBAN, ZA - Reviewed by JON - 24 February 2015
" good car, great service! "
" Great service! good car "
DURBAN, ZA - Reviewed by DAVID - 23 February 2015
" very pleased with the hire arrangements "
" Very pleased with the hire arrangements. Well organised and a suitable car. No difficulies at all in a journey of over 3400 km. thanks. DA "
DURBAN, ZA - Reviewed by DOROTHY - 01 February 2015
" Everything went very smoothly "
" Hertz in south Africa were very professional and courteous. They were also very swift in returning my deposit to my bank account. "
DURBAN, ZA - Reviewed by LULEKA - 16 January 2015
" Very good company.I will always refer my friends to you.Car in good working order.The car did not give me the problem at all.Will always book my car with you.Thank you for accepting me as your client. "
" Very good staff and everything was in order when I arrived. "
DURBAN, ZA - Reviewed by MICHAEL - 24 November 2014
" Everything from excellent 'net booking to returning car at airport was absolutely fine. "
" Fine, and cheaper than I imagined. "
DURBAN, ZA - Reviewed by ANTHONY - 28 August 2014
" Using Auto Europe got me more favourable terms than through the hire company themselves, so would certainly recommend. "
" Very friendly staff and good standard of vehicle. Our car was brand new and very clean throughout. Staff were extremely helpful. Only gripe is that the GPS we hired was not up to date, not picking up many of the roads round greater Durban and not even recognising Durban Airport (which has been there for 4+ years). However, people, service and vehicle were all excellent. "
DURBAN, ZA - Reviewed by CATHERINE - 30 July 2014
" Good service "
" Great experience "
DURBAN, ZA - Reviewed by DESMOND - 17 June 2014
" Very satisfied. Cannot think of how the service can be improved. "
" Very satisfied. Cannot think of how the service can be improved. "
DURBAN, ZA - Reviewed by SHERYL - 01 May 2014
" Thank you all went well no problems at all! "
" Great service! "
DURBAN, ZA - Reviewed by GERALD - 26 April 2014
" Very good, personal service. "
" Generally a very good service. However, it took a long time to collect the car with endless forms to complete, despite providing Auto Europe with much of the information required weeks in advance. The VW Vivo was excellent (except for manual-wind windows), the air-con was fabulous and the boot was big enough for two cases and two rucksacks. I was disappointed that I was required to pay R800 for dropping the car off at a different airport despite driving the car half way back to it's original destination. A R400 fee would have been fairer. "
DURBAN, ZA - Reviewed by SHANE - 19 April 2014
" Easy to use website and booking process offering the best value for money I could find. "
" Staff were very helpful and accommodating. The only issue I have is an unexplained deduction of approx £177 from my credit car, which may be for the deposit, but has not yet been returned despite handing the vehicle back almost 9 days ago. I have contacted AutoEurope for an explanation. "
DURBAN, ZA - Reviewed by CASPER - 16 April 2014
" After reading some of the reviews prior to my departure I was apprehensive and on the verge of cancelling and dealing direct with the car hire company. However I received an e-mail about my upcoming departure and last minute things to think about and I thought this was good service. The price was exceptional as I could not find a better deal although I searched the internet up to the last day of leaving for South Africa. I would use Auto Europe again and hope to have a trouble free service again. "
" Not as over the top with paper work as other hire companies I have used and was fast and efficient with no delays and on the road relatively quickly. Returning the vehicle was just as easy, quick and friendly smiles. "
DURBAN, ZA - Reviewed by PATRICK - 16 February 2014
" Simple to book with Auto Europe. Efficient service throughout. Excellent experience. "
" Friendly courteous and efficient service. Ensured that I received the model I wanted, not 'or similar'. Car as new condition. No problems whatsoever. Highly recommended Would definitely use again. "
DURBAN, ZA - Reviewed by DAVID - 10 February 2014
" Good service and good price. Very happy. "
" Very happy with car and service but we returned the car 3/4 full and got charged for an empty tank. In correspondence with your reservations dept for a refund "
DURBAN, ZA - Reviewed by HOWARD - 07 February 2014
" Easy to use website "
" On line had reserved an Audi A4 but on arrival was given a Honda accord, no comparison. "
DURBAN, ZA - Reviewed by RICHARD - 06 December 2013
" Cheap and reliable car hire. "
" Had good past service and satisfaction with them. "
DURBAN, ZA - Reviewed by JANICE - 23 October 2013
" easily booked via the internet. "
" very helpful friendly staff, would not hesitate to use them again. Quick to get access to the vehicle and trouble free when returning. "
DURBAN, ZA - Reviewed by CHRISTINA - 16 January 2013
" very efficient - I booked 3 different cars with them and all went well. One slight quibble - the last voucher didn't have the name of the rental co on it, which could've been a problem! "
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