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DURBAN CAR HIRE REVIEWS
Car hire reviews in Durban
South Africa's third-biggest metropolis, Durban is a leading destination with a wide range of tourist attractions for all tastes. Vibrant, multi-cultural and home to Africa’s largest port, the city is blessed with many fine beaches and a temperate subtropical climate all year round. Known locally as the Golden Mile, Durban’s long, sandy seafront gives visitors the chance to bask in the South African sunshine and bathe in the warm, clear waters of the Indian Ocean. Nestling on the fertile slopes of Berea Hill, a short drive north-west of the city centre, Durban's Botanic Gardens are the oldest attraction of their kind in the whole of Africa. Landscaped midway through the 19th century, it is several gardens in one with a large collection of indigenous and exotic plants, plus some unique features such as the Orchid House, Sunken Garden, Lake Area and Cycad Collection. The largest in the southern hemisphere, Durban's fascinating Indian Quarter is a great place to pick up souvenirs and sample some of the best gastronomy in the city. Don't miss the amazing Umgeni River Bird Park with over two hundred species of birds (some of which are the only representatives of their kind in Africa), nor the uShaka Marine World, one of the world's best water-based theme parks. With a car hire in Durban you can visit the Valley of 1,000 Hills on the old road between Durban and Pietermaritzburg to soak up some of the most scenic views in the Durban area before dropping in on a typical Zulu village.
Founded in 1954, Auto Europe is one of the world’s best-established car hire firms with more than 24,000 convenient pick-up and drop-off locations in over 180 destinations worldwide. By collaborating with all the top car hire suppliers, both locally and internationally, we offer great prices and the best service wherever you choose to collect your vehicle, whether it's downtown Durban or Durban International Airport. Auto Europe prides itself on being able to provide the widest choice of vehicles for city sightseeing, visiting a safari park or an extended road-trip to see the best sights South Africa has to offer. Keep scrolling down to read the comments left by previous Auto Europe customers in the car hire reviews in Durban section below for a genuine impression of the quality of our car rental services in the city.
AUTO EUROPE DURBAN, SOUTH AFRICA Car Rental Reviews
Average Rating for Auto Europe Durban:
DURBAN, ZA - Reviewed by MORGANATHAN - 14 July 2020
" Donovan was excellent. "
" Excellent all round service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by LUCY - 12 May 2020
" Excellent "
" Service and experience always impeccable. Have used them many times and can highly recommended them "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by NICHOLAS - 23 March 2020
" Very good. Will use again. "
" Fantastic. Got free upgrade to Fortuna SUV. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 21 March 2020
" Easy online bookings and car hire service "
" The counter staff at Durban, King Shaza Airport were fantastic. Very friendly and efficient especially as we experienced a number of problems due to the Coronavirus and we were forced to cancel our one contract and extend the other. Both of these amendments were dealt with great efficiency by the local staff. Will definitely use First car hire on our next trip. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ALEXANDER - 15 March 2020
" As above. Waiting for refund from deposit, which I hope is dealt with as efficiently as general services. "
" No problems at all. Very efficiently handled. Car very comfortable and easy to drive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MARGARET JEAN - 05 March 2020
" Very good, from booking onlline to pickup and drop off. Very helpful staff. I would use Bidvest again and recommend them to family and friends. "
" Very good, from booking onlline to pickup and drop off. Very helpful staff. I would use Bidvest again and recommend them to family and friends. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by IAN - 27 January 2020
" Excellent VFM "
" Good service good car and good VFM "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ELIZABETH - 06 January 2020
" Great "
" The counter staff and driveway staff were courteous and helpful. The car was in good working condition and I felt confident in driving distances. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 07 December 2019
" The booking procedure was straightforward and with good prices and options being offered. The subsequent service was good and when a minor problem was encountered (a delayed late arrival for collection) this was efficiently dealt with. I have always used Auto Europe and will continue to do so! "
" First Car have always provided a good service at collection and drop-off (in Durban RSA). The prices they have charged are competitive and the quality of the cars has proved to be high. NO problems have ever been experienced with them and they are to be recommended. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MERVIN - 01 December 2019
" Excellent "
" Excellent service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 18 November 2019
" Simple, fast, efficient "
" Quick and friendly service from the staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by WILLIAM - 15 October 2019
" Excellent service and car "
" Excellent service and car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by STEPHEN - 12 October 2019
" all worked fine "
" very happy "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by RAYMOND - 05 September 2019
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BUSISIWE P - 01 September 2019
" Will definitely use them again. "
" One staff on the counter had trouble running my card and had to call my UK bank then their other staff sorted everything and even was happy to upgrade me for the inconvenience. I'm happy I went away driving and not by Uber "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by MARIO - 19 August 2019
" Will use again as have used before with great results. Thanks "
" Experience was great but wasn't happy with the Mahindra car that I got even though it had only 1500km on the clock. Yes to Budget but not the car. Thanks "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by HENDRIK STEPHANUS - 19 August 2019
" Hassle free and effective "
" Hassle free and effective "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by BRIAN - 07 August 2019
" I have always had awesome experience with Auto Europe great options and when I had had a query very prompt with response and resolution "
" Great service and very professional and car clean and good condition "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ARLENE - 12 July 2019
" We always use Auto Europe and are always happy with the service and the price Thanks "
" We use you a lot for South Africa and this was the best experience so far, especially in terms of satisfaction with the car, it was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GRAHAM - 12 June 2019
" Very pleased - as detailed above. "
" This was the best car-hire experience I have had for some time. No heavy sales pitch for " extras ", easy collection and swift hassle-free drop-off. Very, very pleased with the transaction - and the car was excellent as well covering 2,500 kilometres with ease and comfort. I have not yet received the final invoice to see if any extra, unknown charges have been debited but, subject to that, a very, very good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ASHLEIGH - 26 April 2019
" It was easy "
" It was good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GARETH - 05 April 2019
" I have used Auto Europe for many years because of their pricing and efficiency, as well as the option to pay a little extra for no excess, which I hope never to use. "
" The vehicle was just what we needed for a family trip to Hluhluwe. It was impeccably clean, comfortable and a pleasure to drive. First Car provides professional service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ALISTAIR - 01 April 2019
" Very efficient service! "
" Very efficient. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by SHAHANA - 25 January 2019
" Easy to use "
" Very helpful and friendly staff "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by MARTIN - 12 January 2019
" Excellent service Quick and easy pick up and drop off "
" Very good service A quick and easy pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DESIREE - 28 November 2018
" Consistently good. "
" I had to wait for First car to open. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ALISON - 28 November 2018
" Swift and efficient service "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRIAN - 10 November 2018
" Auto Europe always gave me excellent service with the options and cars I was looking for "
" overall good service and staff pleasant "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by ROBERT - 09 October 2018
" very efficient and reliable. "
" efficient delivery and drop off. staff very helpful and accommodating. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by ROBERT - 30 July 2018
" Web site very user friendly. "
" Very efficient as I posses a "First Car" loyalty card which enables easy documentation on pick up. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by KIM - 28 July 2018
" very good "
" OK "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DAVID - 14 May 2018
" Auto Europe get the best deals "
" Some difficulty printing voucher as they required a copy. Senior member of staff sorted it out "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ADRIAN - 12 May 2018
" Easy to use and will certainly use again. "
" Pretty good value. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DURBAN, ZA - Reviewed by LULEKA - 24 June 2015
" I was very impressed with the car I got.It was a very good car and it did not give me any problems at all. "
" I was treated very good and their car was good.It did not give me any problems at all.I got a good service. "
DURBAN, ZA - Reviewed by ROD - 24 June 2015
" Always had good service "
" Also try to give substandard cars. Had previous problems with estimating petrol consumption. This time had the personnel at the desk to come and check the gauge was full. "
DURBAN, ZA - Reviewed by KARL - 21 June 2015
" I have now used Auto Europe 3 times this year, and each time I have recieved very good service. "
" The car was upgraded in Durban which was very nice too. "
DURBAN, ZA - Reviewed by JON - 24 February 2015
" good car, great service! "
" Great service! good car "
DURBAN, ZA - Reviewed by DAVID - 23 February 2015
" very pleased with the hire arrangements "
" Very pleased with the hire arrangements. Well organised and a suitable car. No difficulies at all in a journey of over 3400 km. thanks. DA "
DURBAN, ZA - Reviewed by DOROTHY - 01 February 2015
" Everything went very smoothly "
" Hertz in south Africa were very professional and courteous. They were also very swift in returning my deposit to my bank account. "
DURBAN, ZA - Reviewed by LULEKA - 16 January 2015
" Very good company.I will always refer my friends to you.Car in good working order.The car did not give me the problem at all.Will always book my car with you.Thank you for accepting me as your client. "
" Very good staff and everything was in order when I arrived. "
DURBAN, ZA - Reviewed by MICHAEL - 24 November 2014
" Everything from excellent 'net booking to returning car at airport was absolutely fine. "
" Fine, and cheaper than I imagined. "
DURBAN, ZA - Reviewed by ANTHONY - 28 August 2014
" Using Auto Europe got me more favourable terms than through the hire company themselves, so would certainly recommend. "
" Very friendly staff and good standard of vehicle. Our car was brand new and very clean throughout. Staff were extremely helpful. Only gripe is that the GPS we hired was not up to date, not picking up many of the roads round greater Durban and not even recognising Durban Airport (which has been there for 4+ years). However, people, service and vehicle were all excellent. "
DURBAN, ZA - Reviewed by CATHERINE - 30 July 2014
" Good service "
" Great experience "
DURBAN, ZA - Reviewed by DESMOND - 17 June 2014
" Very satisfied. Cannot think of how the service can be improved. "
" Very satisfied. Cannot think of how the service can be improved. "
DURBAN, ZA - Reviewed by SHERYL - 01 May 2014
" Thank you all went well no problems at all! "
" Great service! "
DURBAN, ZA - Reviewed by GERALD - 26 April 2014
" Very good, personal service. "
" Generally a very good service. However, it took a long time to collect the car with endless forms to complete, despite providing Auto Europe with much of the information required weeks in advance. The VW Vivo was excellent (except for manual-wind windows), the air-con was fabulous and the boot was big enough for two cases and two rucksacks. I was disappointed that I was required to pay R800 for dropping the car off at a different airport despite driving the car half way back to it's original destination. A R400 fee would have been fairer. "
DURBAN, ZA - Reviewed by SHANE - 19 April 2014
" Easy to use website and booking process offering the best value for money I could find. "
" Staff were very helpful and accommodating. The only issue I have is an unexplained deduction of approx £177 from my credit car, which may be for the deposit, but has not yet been returned despite handing the vehicle back almost 9 days ago. I have contacted AutoEurope for an explanation. "
DURBAN, ZA - Reviewed by CASPER - 16 April 2014
" After reading some of the reviews prior to my departure I was apprehensive and on the verge of cancelling and dealing direct with the car hire company. However I received an e-mail about my upcoming departure and last minute things to think about and I thought this was good service. The price was exceptional as I could not find a better deal although I searched the internet up to the last day of leaving for South Africa. I would use Auto Europe again and hope to have a trouble free service again. "
" Not as over the top with paper work as other hire companies I have used and was fast and efficient with no delays and on the road relatively quickly. Returning the vehicle was just as easy, quick and friendly smiles. "
DURBAN, ZA - Reviewed by PATRICK - 16 February 2014
" Simple to book with Auto Europe. Efficient service throughout. Excellent experience. "
" Friendly courteous and efficient service. Ensured that I received the model I wanted, not 'or similar'. Car as new condition. No problems whatsoever. Highly recommended Would definitely use again. "
DURBAN, ZA - Reviewed by DAVID - 10 February 2014
" Good service and good price. Very happy. "
" Very happy with car and service but we returned the car 3/4 full and got charged for an empty tank. In correspondence with your reservations dept for a refund "
DURBAN, ZA - Reviewed by HOWARD - 07 February 2014
" Easy to use website "
" On line had reserved an Audi A4 but on arrival was given a Honda accord, no comparison. "
DURBAN, ZA - Reviewed by RICHARD - 06 December 2013
" Cheap and reliable car hire. "
" Had good past service and satisfaction with them. "
DURBAN, ZA - Reviewed by JANICE - 23 October 2013
" easily booked via the internet. "
" very helpful friendly staff, would not hesitate to use them again. Quick to get access to the vehicle and trouble free when returning. "
DURBAN, ZA - Reviewed by CHRISTINA - 16 January 2013
" very efficient - I booked 3 different cars with them and all went well. One slight quibble - the last voucher didn't have the name of the rental co on it, which could've been a problem! "
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