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DÜSSELDORF CAR HIRE REVIEWS
Car hire reviews in Dusseldorf
The vibrant city of Dusseldorf in western Germany is highly regarded as one of the country's leading centres for art, fashion and culture. A city of broad avenues lined by upmarket boutiques, it is the worthy capital of North Rhine-Westphalia, the country's largest state. Dusseldorf's location on the Rhine gives rise to numerous leisure opportunities for visitors and residents alike, with miles and miles of wonderful riverside walkways at their disposal. Head for Königsallee (King's Avenue) for a true taste of the city's elegance where you can enjoy stylish shopping arcades and dine out in the some best restaurants in town. The Rhine Embankment Promenade (Rheinuferpromenade) is another of Dusseldorf's most popular areas for a casual stroll, especially in the evening. The city's well-preserved Old Town (Altstadt) is a major tourist centre with many important attractions to explore, most notably the SchiffahrtsMuseum (one of Germany's best maritime museums) and the Hetjens-Museum displaying more than 800 years of porcelain, ceramics and other types of rare earthenware. Dusseldorf is also a mecca for art lovers with over a hundred galleries scattered across the city showcasing the very best examples of local and international talent. Don't miss the North Rhine-Westphalia Art Collection (Kunstsammlung Nordrhein-Westfalen) which comprises three major art institutions, K20 (at Grabbeplatz), K21 (in the Ständehaus) and Schmela Haus.
Auto Europe has been offering the very best deals for car hire in Dusseldorf and elsewhere in Germany since 1954. One of the most popular of all the price comparison websites, we can help you find the cheapest rates and widest choice of vehicles in just a few clicks by working with all the industry's top suppliers, including Alamo, Avis, Budget, Dollar, Europcar, Hertz, National and Sixt. With Auto Europe you can now rent a car and pick it up in over 28,000 pick-up locations around the world, including a good choice of collection points in downtown Dusseldorf, in addition to Dusseldorf International Airport. Keep scrolling down through our Dusseldorf car hire reviews section to read the comments left by other travellers who recently appreciated the high quality of Auto Europe's vehicle rental services in the city.
AUTO EUROPE DUSSELDORF, GERMANY Car Rental Reviews
Average Rating for Auto Europe Dusseldorf:
DUSSELDORF, DE - Reviewed by IOANNIS JOHN - 04 September 2025
" My booking through Auto Europe was without any problems "
" Car collection went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by KEVIN - 15 August 2025
" Auto Europe failed to provide the correct information about the pickup. The office was NOT located in the airport. It is located in a local hotel which I only discovered by asking another rental company representative. This is very stressful for someone arriving after a flight. To have to walk around the airport searching for the pickup point is ridiculous. I would not recommend Auto Europe on this basis because I would not want someone else to suffer the stress I had to go through. "
" Flex To Go were great. Very efficient and friendly. However, the password on the rental documents did not work. Sending an email about the return of the vehicle just a few hours before is not helpful. And again the password did not work. I did not know where the local petrol station was, so had to search for it myself. The instructions from Auto Europe were absolutely USELESS! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by KEVIN - 10 August 2025
" Very dissatisfied and fin it extremely difficult to make a formal complaint "
" Pre-booked a car at Düsseldorf Airport with Flex to Go. On arrival, the agent aggressively pushed their €299 "comprehensive insurance," claiming my included cover was "not good." When I refused, they doubled the security deposit from €600 to €1,200 and then refused my UK credit card because it lacked embossed numbers -- despite UK banks no longer issuing them. However, they were happy to accept the same credit card to purchase their insurance that they refused to accept for the security deposit. Aggressive upselling, misinformation, and obstruction. Completely unacceptable. I won't be using Flex to go again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by THOMAS - 25 July 2025
" Staff are very helpful "
" Happy to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANDREAS MICHAEL - 02 July 2025
" All good, no problems, just as it should be, great "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by FERHAT - 02 July 2025
" ? "
" Whe in ı make a booking ı didnt see the border fee. You charge me 100€. When ı deopped the car, I tried to reach your colleaque ı couldnt. I left the key hotel reception. When ı was pick the car up, ı waited in a que 1 hour. Completely horrüble experience. I never book again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by FRANK - 01 July 2025
" I'm not sure if I would recomend, Auto Europe, because they did not make it very clear that FlexToGo are not exactly on the Airport. I spend a considerable amount of time looking for FlexTo Go on the airport forecourt. Also, rang the telephone number on the booking no one pickup. It was after asking around that someone at the airport finally informed me that FlexToGo are in the Maritim hotel. "
" The worst car rental company I have used. In spite of paying for 3rd party insurance with Auto Europe. They insisted I must pay another full insurance before I can take their vehicle. It was a very terrible customer service. And the vehicle I was given had service warning lights on but they refused to give another vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
DUSSELDORF, DE - Reviewed by MICHAEL - 13 June 2025
" When I was handed the keys to the car and located the car itself it had not been cleaned inside. The previous customer had left some sweets on the back seat and the car was not in pristine condition. The vehicle itself was of a high quality. I felt the explanation of some of the terms and conditions could have been made clearer to some of the other customers which would have set their expectation. Primarily the pre-authorization of credit cards for those in terms and conditions some customers felt they were being hard on by. Overall my general experience was satisfied about not overly blown away. "
" Other way to collect the vehicle there were two customers before me to. Immediately as I joined the queue the lady hadn't formed me that she had been waiting for 30 minutes. I waited for 45 minutes before being seen to. There was only one member of staff attending to all customer queries. I was also a met by disgruntled customers complaining about hidden charges. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by PATRICIA - 04 June 2025
" No further comment "
" It was difficult to find the office because the paperwork said airport counter but it was in the hotel next door. The staaf was friendly but assertive. I asked for a small car but was offered a SUV which I declined. (Too big to find parking where I intended to travel) "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOHN - 02 June 2025
" Auto Europe has been efficient with information and follow up. It remains to be seen if you can sort out the deposit issue with Flex to Go. "
" The office was out of the airport, something not detailed on the voucher. When we found the office in a local hotel, one staff member was on the phone and the other ignored us until I spoke to them. They then tried to pressure me into taking their excess insurance despite my informing them that I had already purchased it from yourselves. Having returned the car on time and undamaged in any way, Flex to go are still hanging on to the deposit on my credit card. They have sent me a 'handover protocol pdf that is locked with a password. Having entered all the possible combinations of the last four characters of my driving license, it still won't open. I have emailed Flex to Go about twice about this but have received no response. I am unhappy with their customer service and woried that Flex to Go want to hang on to my deposit without good reason. I hope you can go in to bat with them on my behalf. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GUY - 26 May 2025
" All as above - Also car was not very good. "
" Even though I took full insurance with you, they oversold their own policy saying, we were not fully covered. It was a hard sell. Didn't like that I had to go back to office with keys after dropping car in garage. man on return was rude. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by SERKAN - 22 May 2025
" The worst car hire experience. "
" There is no screen water in the car. They took 400 euros for insurance because of crossing the border. And the drop out e mail has not delivered to me yet. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
DUSSELDORF, DE - Reviewed by JOHN - 30 March 2025
" The booking of the Vehicle through Auto Europe was smooth. "
" I was given a Vehicle which had two scratches on the rear bumper, which I only have seen the next day after collecting the Vehicle from the airport parking. I have taken photos of the damages the next day. On my return to the rental car park, they inspected the car at drop off and siad that the scratches were not listed on the protokol of the car when I was given the car, even though I have shown them the photos. They hours later I received an invoice for damages nad they have charged me the access of 855.00 Euro for the damages. So overall a bad experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by JOHN - 15 February 2025
" All straight forward, clear and easy to understand instructions. I had no issue's with the rental. "
" Very friendly and professional staff, explained the rental thoroughly and didn't try to push me into buying any extras that didn't want or need. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by FARZAD - 03 January 2025
" Alamo/ enterprise in Germany ripping off customers "
" Imposed charges on a damage wasn't done by us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by MARK - 13 November 2024
" Have been using Auto Europe for over 20 years without problem. "
" We were looked after very well by Kevan at the counter and also by the staff at the car park when we had a query. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 28 October 2024
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 22 October 2024
" pleased with the company "
" pleased with the company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 09 October 2024
" The Team is always helpful "
" Good Experience with the team of Wheego "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JAMES - 09 July 2024
" Auto Europe very good "
" Worse company I have come across "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 01 July 2024
" was vey good "
" was vey good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 16 May 2024
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CARMELLO - 28 April 2024
" Everything went well except how do customers receive the invoice. I was advised it would be sent by email? Im still waiting. "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PETRA - 16 March 2024
" Easy booking process, smooth pick-up and drop-off experience at the airport and great car to drive. "
" Friendly and efficient airport staff, coping well under pressure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by KARTHEEK - 18 December 2023
" misleading charges and they wont be visible until you book the car. "
" double sold me things "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ZAFFAR - 07 December 2023
" Ease of use via website. Had to call to get details of where to pick up and drop off and staff member was friendly and helpful. "
" Very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by IVO - 04 November 2023
" My Car was not delivered to me - reason No show because I was late. The counter desk change the status to no show two hours after the expected time for picking up the car. I was offered another car on the price of 460Euro per day which is ridiculous price. more than 10 times the original price. At the end I have been charged for nothing. I have called Auto Europe for assistance but they just told me they cannot do anything. At the end I have been charged for the full period without having a car. "
" My Car was not delivered to me - reason No show because I was late. The counter desk change the status to no show two hours after the expected time for picking up the car. I was offered another car on the price of 460Euro per day which is ridiculous price. more than 10 times the original price. At the end I have been charged for nothing. I have called Auto Europe for assistance but they just told me they cannot do anything. At the end I have been charged for nothing. I have been charged for the full period without having a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by DIRK - 07 October 2023
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by WILLIAM - 28 August 2023
" See above "
" There was supposed to be a shuttle bus to take us to the car rental depot, there wasn't one, it took us 45 minutes to find it (we weren't the only ones looking) then we were over an hour waiting to to collect the car, it was an absolute nightmare. However on return it only took a few minutes and miraculously there was a shuttle bus to take us back to the airport. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by PAUL - 05 June 2023
" Once I found it, it was quite simple "
" Keddy is not signposted and really difficult to find. It is at the bottom of the email but the Information Desk said it was AVIS "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by ANDREAS - 02 March 2023
" Open another Alamo counter up during peak times. "
" Long wait at the Alamo counter as there's only 1.Not too bad. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by HEATHER - 23 December 2022
" I would like to use Auto Europe again but I don't have a credit card and they won't let me use my partners. They can't drive so he can't book the car. "
" Only issue windscreen wash frozen. Need lower temp in this weather. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by SERGIU - 25 August 2022
" Nothing to complain about , everything worked out well "
" Top level service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALAN - 15 August 2022
" No problems with booking. "
" The car had a dirty windscreen inside, had no washer fluid in the bottle and the oil replenishment light came on during our journey. The Opel Astra Estate we were given was very poor to drive, the stop-start made the gears clunk and all round sounded agricultural. Not a great experience. Also took ages to get the car; the agent spent over 20 mins doing the paperwork! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
DUSSELDORF, DE - Reviewed by ANDREAS - 03 August 2022
" Steffi at the counter, she was actually the best giving me a super service. It was handled/mamaged thru' Europecar. Many thanks,Steffi!!! "
" Best service ever and even gotta nice vehicle which I absolutely adored. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALAN - 18 June 2022
" Would recommend Auto Europe to friends and family. "
" Had to wait 30 mins to collect the keys for the car. No map provided. Was told to use the Sat Nav in the car but all the instructions were in German so couldn't use it. Apart from that no complaints. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by WILLIAM - 09 June 2022
" No real problems. Much more modern vehicle than my personal car took a little getting used to. Satnav failed to acknowledge road closures and diversions, leading to some wasted time and fuel. "
" Arrived early, but unable to bring forward rental due to lack of vehicles. However, vehicle supplied exceeded expectations by including satnav foc. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DONALD - 28 May 2022
" Great service, as always. Staff very helpful and friendly. "
" A bit weird dropping car off with no apparent official process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by MARC - 26 May 2022
" This was a replacement booking for one (with Sixt, voucher UK5218217 ) that I had to cancel because my earlier flight was cancelled. I could not get hold of Sixt at all on the morning of 20 May, and relied on AutoEurope letting Sixt know that I would arrive on a later flight. However, I was told that because the cancellation was at short notice, I would lose all money. As a long-time and regular customr I'm quite appalled at that poor level of service from both AutoEurope and Sixt, especially since you both had the flight details and knew the flight was cancelled. I request a refund for that booking. "
" Perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MARK - 06 April 2022
" Excellent "
" Very pleasant experience during the check in and very easy and slick vehicle return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANTONY - 30 March 2022
" The car was not full of petrol when collected. "
" The Globalrent desk was closed and I had to wait 30 mins to be served at the alternative desk. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUSSELDORF, DE - Reviewed by DUNCAN - 07 March 2022
" See point 3 "
" The rental was fine, but the car had more damage on it than was recorded in the paperwork. I had to wait 30 mins to get the attention of the Hertz staff to amend this. Hertz aper to have become VERY PICKY about marks and damage, when in the past on significant damage needed to be agreed. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUSSELDORF, DE - Reviewed by WERNER - 23 December 2021
" C "
" C "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NEIL - 18 October 2021
" Nice vehicle small queue "
" Had to pay at pick up as Terminal agent could not process our order. Apart from that fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by NAKO - 12 August 2020
" The car was new and clean, plus very much comfortable. For sure next time I go to Europe I will rent your car "
" Arriving at the reception I received a warm welcome by the staff. They took me very well through the process. All in all the service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by WILLIAM - 10 March 2020
" I would use this company again "
" Staff were very friendly and helpful car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by SIMRAT - 17 February 2020
" It was easy to rent a vehicle through the website. I opted for a medium sized car (ford focus or equivalent) with automatic transmission and navigation. I was given a larger car and this was a nice bonus. I was surprised at the additional cost for the advanced insurance (I had already paid for the basic insurance) but the risk without the advanced cover didn't seem worth it so I paid the additional cost to save myself from any unnecessary expense in the unfortunate event of something going wrong. Overall, a great car and no waiting around so thank you! "
" It was easy to rent a vehicle through the website. I opted for a medium sized car (ford focus or equivalent) with automatic transmission and navigation. I was given a larger car and this was a nice bonus. I was surprised at the additional cost for the advanced insurance (I had already paid for the basic insurance) but the risk without the advanced cover didn't seem worth it so I paid the additional cost to save myself from any unnecessary expense in the unfortunate event of something going wrong. Overall, a great car and no waiting around so thank you! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CAROLINE - 08 February 2020
" n/a "
" I arrived 4 hours later than planned due to flight delays to be told that they only hold a booking for 59 minutes and after much argument I had to pay an extra €15 for 1 days rental. Very unhelpful and I have never experienced this before if you arrive before midnight on the day of rental. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by ROBERT - 07 February 2020
" The whole deal was good value for money, straightforward to complete and met my full expectations. Used this company before and will do so in the future! "
" The only negative comment would be that the fuel gauge malfunctioned. It showed 3/4 full on collection but I was not informed of this fact. Thankfully I had photographic evidence to support this on return along with a fuel receipt which showed how little I put in to fill the tank but the needle still showed 3/4 full. Otherwise, a good company and I have previously experienced. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by LINDSEY - 05 February 2020
" Close to the Airport and fuel station in Dusseldorf so very easy making the switch from car to plane. "
" Friendly, fast - all you want when you have just got off a flight in a different country. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CHRISTIAN - 30 December 2019
" Good quality. Low price. "
" Minimal wait at pick up. Clean well equipped car. Quick return. Friendly and polite staff. Only 1small negative. Prepaid tank of fuel as staff at pickup assured us that price for fuel was cheaper than at petrol station but we passed several garages where fuel was cheaper. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by BRIAN - 20 December 2019
" Great all around "
" Loved it, the staff were great and the car was great too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 16 December 2019
" im satisfeid with all the dealing of the rent car "
" im satisfeid with all the dealing of the rent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JINBAO - 11 December 2019
" I paid full insurance and counter staff still keeping sell their insurance. never get car as original booked. "
" never get the car that I booked with. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUSSELDORF, DE - Reviewed by ADAM - 30 November 2019
" See comments above "
" The cars are parked in very dark area...all the lights need replacement..only a couple on or work..so to check the car with a torch from the mobile..I then found alloy scratches...unfair to check in the dark "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by SARA - 26 November 2019
" As above "
" Poor score as I tried to see if I could drop the car off elsewhere because I would not be returning to Dusseldorf airport because my sister died whilst I was in Germany and I did not want to have to drive all the way back to the airport. Also I didnt need the car so was happy to return it early. Hertz were not at all accommodating or helpful especially as I had just lost my sister in tragic circumstances "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JASON - 25 November 2019
" lists rip off merchants. next time I will go to a company that blacklists bad companies instead. "
" Charged for damage that was not there at time of return. Rip off. untrustworthy. unreasonable. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ADRIAAN - 23 November 2019
" Everything was how it should be. A perfect experience in booking "
" Nothing went wrong - everything was how it should be. A perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MICHAEL - 10 October 2019
" Very convenient way of renting a car. "
" They always add unjustified additional charges that they hide and only transparent when you get their bill, by which time you are on an airplane. Should have learned my lesson the first time. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by LANCE - 08 October 2019
" At no point was I asked to check the speedo. The woman said I had a km max each day and check for damage on the car which I did. Bit of a joke but hopefully we can resolve this "
" Recently hired a car from dusseldorf to arnhem did roughly 580km 0ver 124 hrs but have been told and now charged for over 19000km in process of trying to sort this madness out. But major problem with correct recording of SMS with budget. It means I must have driven the car non stop without sleep for 124 hours at 150km per hour which personally speaking is beyond human capability. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by MARTIN - 15 September 2019
" All good "
" First time I've used them in a long time, and it was all easy and hassle free, even when I wanted to extend the hire "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PIETER - 12 September 2019
" When you book a specific car you expect to get it. The chap at the counter told that you don't even have Fiat 500 in your fleet. So that was totally misleading. Also the advertising plastered on the car was not what we had booked. "
" We had booked a Fiat500. In stead we got a Smart plastered with advertising. We where going to s wedding, so this was very annoying. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by THOMAS - 07 September 2019
" As usual, never had any problems with auto europe. "
" Can't fault the helpfulness of staff. Also found it very positiv that they have now staffed the car parking lot again, so help was at hand. However, quite dissappointed about the fact that they didn't reserve the correct car type on two occasions. Booked a compact car and received a 9 seater minibus and a van respectively, despite booking weeks in advance. Whilst they got me to my target, they were quite inconvenient to drive. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PETER - 06 September 2019
" When I booked the car I accidentally clicked the going outside Germany and the satnav box. I could not undo them, so I started the whole process again and booked without clicking them. However, when I arrived in Germany I was told to pay over 60 euros for the satnav and permission to take the car to Holland. I was not told that when I finalised the contract, it was not in the billed sum, and I was very annoyed, because I was not allowed to undo it in Germany. Certainly won't be recommending autoeurope. "
" Overall very convenient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by MICHAEL - 03 September 2019
" Great, would recommend. "
" Great, would recommend. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by GEORGE - 30 August 2019
" Only wish the Sat Nav could have been translated into English! "
" Exemplary "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CHRISTIAN - 30 August 2019
" Please see above. "
" The first person who we saw over the counter was very professional and helpful. However, the experience of receiving the child car seat was extremely negative and frustrating. Even though we pre booked it, the person was not able to assist us at all. The car seats were very dated and we weren't provided with any instructions on how to adjust the seat. Nowadays all car seat have isofix which makes adjusting the seat very straightforward. However, the car seats we were given were old and they didn't have isofix. The first one we received was broken, the second one did not have the right adapters we needed and the third one took us an hour to adjust due to lack of instructions. The unhelpful person behind the desk said it was not his issue and he was not allowed to help out, but didn't provide us with instructions wither. That is a safety breach as all manufacturers have a different system and not having the right instructions puts the child at risk. He was rude and could not have been less helpful. When asked if he could ask someone else in his team he refused and left the office. We spent quite some time looking for instructions online as we couldn't even see the model name and it was a very time consuming and frustrating experience which could have been avoided. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MARC - 30 August 2019
" All went well "
" Efficient, although they kept trying to upgrade the car for more money. A bit uncomfortable and unprofessional when they started telling me that the car I would get wasn't actually very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by FERNANDO - 21 August 2019
" As always: Quick, easy, good and very good value for money. Weel done !! "
" Good car in good condition, good experience at the counter and also when dropping off the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CLAIR - 19 August 2019
" No comment "
" After being over charged for insurance for the car, the car was not in a good state when collected. I emailed customer services with pictures of evidence and received no reply when I dropped the car off I was told that the email had been received but not reply was done I was then told that a manager would call me back that day about the situation I did not receive a call back I was also told by the member of staff the car should not have gone out. Since then I've been offered a €35 refund and a free up grade when that will be impossible to use I don't have a Visa card I'm think the customer service we have received is terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by SCOTT - 19 August 2019
" All good using Auto Europe as stated above very unhappy with Buchbinder Car Rental. "
" This is the second time I have used this company as my previous experience was good. On this occasion we were pleased to be unexpectedly provided with a larger car than we had booked. When we attended in the pick up area we found that our vehicle had two superficial scratches on the front nearside wing which were not shown in the check out section of the vehicles paperwork that we had been given. I took therefore took photos of the damage on my phone and t as there were no Buchbinder personnel to be seen, I had to search for a staff member. Once located, said staff member examined the rental vehicle and updated my paperwork accordingly to show said damage. I then took possession of the vehicle and one week later returned the vehicle in the same condition that I had received it in. The staff member in attendance at this time was shown my amended paperwork when he examined the vehicle at the handover. A few days later I received a letter from Buchbinder stating that I was responsible for the aforementioned scratches to the vehicles paintwork and that they had deducted nearly £800 from my credit card for repairs. I am now in dispute with them and have had to send them the time/date stamped photos that I took and copies of the paperwork that was amended by their staff member. I am not happy at all and am still waiting for Buchbinders response. Be careful using this rental company and ensure that any small areas of damage to vehicle is reported and recorded before leaving the parking area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by ROBERT - 09 August 2019
" All fine. Only thing that would have helped was a GPS co ordinate for the return. I got lost at the airport for a while. "
" Worked well. The guy who bought the car round also set up the GPS. Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by AHMED - 03 August 2019
" The euro trip is absolutely need a car to catch what ever you want in less time "
" The car was amazing the front counter staff advice me to upgrade to my a new bigger car and pay 150€ and it totally worth it The only comment they mentioned only Switzerland and Austria as countries need to buy a road sticker for it but I face a problem in solvinia as it need sticker also and the didn't mention it with the countries need sticker and I pay 150€as a road fine when leaving solvinia as I didn't have sticker for it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GABOR - 01 July 2019
" Great service for a good price "
" Dear Company, I was satisfied with the service and the car as well. I would like you to pls. forward me a copy of the invoice we rented the car, because we need that to the accounting. My e-mail address is : soos@mtgfemonto.hu Thank you for your efforts. BR, Gabor "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by KIING - 27 June 2019
" Disgusting highway robbery! "
" I am owed a refund! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by JOHN - 24 June 2019
" All good "
" They have very good people. The cars are a bit limited in choice, but still good cars. I would ike to see a bit more attention to detail to ensure the cars are thoroughy clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by IAN - 21 June 2019
" good value for Money "
" nice car good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by SAMANTHA - 16 June 2019
" Everything went smoothly. Little 15 min wait in queue at pick up desk but everything else was as expected "
" Queued for 15 mins at pick up desk but overall no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by BRITTA - 06 June 2019
" The rental was as arranged and without any hickups "
" We have used Buchbinder at Duesseldorf airport for a long number of ye, and we have always been happy with their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DOUG - 29 May 2019
" All good. "
" Smooth as silk, a 10 to 15min wait in que for check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by EUGENIA - 01 May 2019
" I booked the car which I pre paid with a debit card. When I arrived at the airport I have been told to provide a credit card for a 1000 € block. I do understand the reason but was not aware that I had to have so much money on my credit card or otherwise I didn't get the car. So I was stuck at the airport with a baby, pushchair, car seat and luggage for 6 hours until someone could pick me up. And I have been told that I won't even get a refund because it's my own fault. I have never been so humiliated and stressed in my live and was even about to take a flight back to England. "
" I booked the car which I pre paid with a debit card. When I arrived at the airport I have been told to provide a credit card for a 1000 € block. I do understand the reason but was not aware that I had to have so much money on my credit card or otherwise I didn't get the car. So I was stuck at the airport with a baby, pushchair, car seat and luggage for 6 hours until someone could pick me up. And I have been told that I won't even get a refund because it's my own fault. I have never been so humiliated and stressed in my live and was even about to take a flight back to England. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by STEPHEN - 26 April 2019
" I think the prices at the time of booking are slightly misleading, as these prices are never the final price paid on collection of the vehicle. There always seems to be a hike in the price on arrival. I booked a Ford Escort (or similar) and was given a Ford Eco Sport Small SUV and I have a feeling the price increased. This was a good car, but to be honest all I wanted was a Ford Escort and pay the price as advertised when booked on line. The insurance requirements are also unclear at the point of booking. On arrival it is confusing when asked to pay extra for insurance you thought you already had paid for when you booked the vehicle. It appears the hire company can charge what they like for the insurance, and the bigger the car the more the insurance is. I believe you should get the car you asked for, and the price paid includes everything including the option for extra insurance. I was not given an option, pay the fully comprehensive insurance premium and it is taken from your credit card. "
" I think the prices at the time of booking are slightly misleading, as these prices are never the final price paid on collection of the vehicle. There always seems to be a hike in the price on arrival. I booked a Ford Escort (or similar) and was given a Ford Eco Sport Small SUV and I have a feeling the price increased. This was a good car, but to be honest all I wanted was a Ford Escort and pay the price as advertised when booked on line. The insurance requirements are also unclear at the point of booking. On arrival it is confusing when asked to pay extra for insurance you thought you already had paid for when you booked the vehicle. It appears the hire company can charge what they like for the insurance, and the bigger the car the more the insurance is. I believe you should get the car you asked for, and the price paid includes everything including the option for extra insurance. I was not given an option, pay the fully comprehensive insurance premium and it is taken from your credit card. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by LIAM - 20 April 2019
" Goood staff and vehcile. Felt well looked after. 10/10 "
" Fantastic service and support "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GARETH - 06 April 2019
" Will not use again "
" Was asked to pay an upgrade, paid extra for sat Nav and extra for dropping off. The was a Belgium car so they wanted me to return it so why all the extra costs? Will never use again I will stick with Sixt in the future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by LEWIS - 21 March 2019
" I needed the car for an extra day, and Enterprise said it would be no problem as the car was available but I have to extend the booking via Auto Europe. When calling Auto Europe, they said it was not possible as their system did not have the car available, and offered to book a new reservation for the extra day but with a £1,200 deposit for the car. Absolute ripoff, and tried to fleece money out of me when I needed help. Never to be used again. "
" Very good, very helpful. I will book direct with them next time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by ANDREAS MICHAEL - 10 March 2019
" Easy overview, easy booking, very good customer service "
" Hired intermediate class e.h. Vauxhall Crossland X. Got a Fiat Tipo which is nothing like a Vauxhall Crossland X. I habe driven the Vauxhall and it is eady and pleasurable. Driving the Fiat was hard and driving wasn't enjoyable. I didn't think i got the hire class booked. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUSSELDORF, DE - Reviewed by CHI WAI - 13 February 2019
" Definitely recommend autoeurope to anyone "
" Very quick to pick up the car keys. I must got an upgrade from a Merc A class to an x drive X2. Also Sixt doesn't charge for crossing into Belgium/Netherlands. Hertz wanted almost 30eur. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOHN - 04 February 2019
" Happy to use auto europe again following this rental experience "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DANIEL - 23 January 2019
" very easy, will definitely book with you again "
" very fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DIRK - 28 December 2018
" easy to do "
" long wait time at pickup "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by HARTMUT - 22 December 2018
" Easy booking, pickup and drop off "
" Easy booking, pickup and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by PAUL - 20 December 2018
" Great booking and price all round "
" Very smooth process and an upgraded vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GLENN - 19 December 2018
" We were double charged and I am very unhappy about this. We have paid AutoEurope upon booking and then paid the same again when collecting the car with no clear explanation as to why. I booked with your company as your prices looked better than competitors however it's clearly a sham to score double the money from clients. "
" We were double charged and I am very unhappy about this. We have paid AutoEurope upon booking and then paid the same again when collecting the car with no clear explanation as to why. I booked with your company as your prices looked better than competitors however it's clearly a sham to score double the money from clients. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by CHRISTIANE - 16 December 2018
" I would be happy to recommend Auto Europe. "
" Very satisfied with my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by HETASH - 08 December 2018
" I know you cannot control what happens at the counter but after booking through other companies Ì have never been given a smaller and worst car than I paid for "
" I booked a VW Golf or similar which was a compact car. I was told they only had a Renault Clio a sub compact car. I had to pay for an upgrade and the car I got pulled massively to the right and had the worst and most bouncy suspension I have ever experienced on a car. Will not be booking through you again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUSSELDORF, DE - Reviewed by BERNHARD - 07 December 2018
" great platform for finding a suitable rental car "
" excellent service at the counter "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ROSEMARIE - 29 November 2018
" we would use again as the car was in very good condition. "
" very good except for the person on the counter, he was unfriendly and miserable. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DAANISH - 26 November 2018
" See above "
" Damaged car and was harassed by staff and assistant manager. They tried to charge double the excess without justification. Also threatened to call the police if I did not pay that, eventually conceded that the charge amount was made up when I would not accept. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by MATTHEW - 23 November 2018
" As above "
" Both collection and drop off were quick, and efficient. No high pressure extra insurance sales either. Thank you very much to the Düsseldorf airport department. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALAN - 12 November 2018
" I will use them again "
" everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NEIL - 07 November 2018
" Car was fine, but not in the right place. The card we were given shows spaces on level 4 up to 699, but they stop at 635 "
" the map to the car park space was incorrect. The space was 685. There is no 685. The car was not on floor 4 it was on floor 6 and we found it by walking around all the cars. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NEIL - 01 November 2018
" I had originally booked a larger vehicle but subsequently needed something smaller and the ease of being able to modify the booking was very simple indeed. On occasion, I contacted Autoeurope directly over the phone and staff were great with confirming booking details and the like. "
" Great staff at the Dusseldorf airport desk. In particular, Stefanie - she really went out of her way to ensure we had the best customer service. Overall great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GARETH - 31 October 2018
" Got a great car "
" Slighty slow pick up due to queue at counter. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ROMAN - 24 October 2018
" Would use it again "
" Very good service. Everything went nice and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MARK - 22 October 2018
" Straightforward, easy booking process and Auto Europe provided the best priced good value option. "
" Top experience with Alamo at Dusseldorf Airport. Desk easy to find and service impeccable and I was offered a cup of coffee while I was waiting. Car pick up very straightforward, very well presented car and staff very friendly and helpful. Drop off as good. Overall Alamo Dusseldorf get my unreserved recommendation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GEOFFREY - 16 October 2018
" Worrying having to deal with two parties and being uncertain about who was charging what. "
" I was confused when Budget asked me for my credit card because I thought everything had been paid for when I went through Auto Europe. It seems, however, that they wanted authority to charge any problems with the car should they occur wile I was using it. The car was unharmed but the paperwork that I got from Budget after I had returned the car unharmed was confusing, because I was still not sue whether they were still going to make some charge. So far no charge seems to have come through but I am still wary. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by PAUL - 06 October 2018
" The experience was a very pleasant one. The car was great and the process was hassle free! "
" The experience was a very pleasant one. The car was great and the process was hassle free! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ABID - 27 September 2018
" I ordered an Audi A3 or similar type car. I was presented with a golf instead. The golf option was a cheaper option that was available when I booked but I went for the larger Audi A3 saloon. Why have I not been offered a refund of the difference in value? When booking the golf was cheaper than the A3 saloon plus it's a smaller car! "
" I ordered an Audi A3 or similar type car. I was presented with a golf instead. The golf option was a cheaper option that was available when I booked but I went for the larger Audi A3 saloon. Why have I not been offered a refund of the difference in value? When booking the golf was cheaper than the A3 saloon plus it's a smaller car! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by THOMAS - 20 September 2018
" I always use Auto Europe for hiring a car. Always the best deal and quick and reliable service. "
" Used them before, never had any problems. However they register many of their cars in Slovakia, so even instruction manual of car was in Slovakian language. I never recommend any supplier directly though, as I always book through AE for the best deal. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by MICHAEL - 17 September 2018
" Nothing bad to say "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CARL - 12 September 2018
" Auto Europe 5 star booking service "
" No "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by SILKE - 12 September 2018
" I booked through Autoeurope a couple of times but this experience was a joke all the extra costs for something which wasn't my fault I am better of to book next time direct with one of the big companies, there is no extra charge with them when you are late and they don't charge extra if they have to upgrade you "
" Our flight got delayed and I got charged an extra 50euro for being out of office hours and they gave my car away and the upgrade was another 25euro "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by RUSSEL - 12 September 2018
" Good "
" Simple. Only thing I would have liked is someone to show me the controls of the vehicle, but realise we did turn up late at the booking desk due to our flight delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MIKE - 05 September 2018
" Booking was extremely simple Pricing was extremely competitive Greeting at airport was excellent with amazing English language and customer service skills from all parties within this business. Even escorted to the car and the operative changed the settings for the sat nav to English. On return the representative was smartly dressed, very polite, highly motivated and service focused. Overall a very very good experience. Would highly recommend and will definitely use again. "
" Booking was extremely simple Pricing was extremely competitive Greeting at airport was excellent with amazing English language and customer service skills from all parties within your business. Even escorted to the car and the operative changed the settings for the sat nav to English. On return the representative was smartly dressed, very polite, highly motivated and service focused. Overall a very very good experience. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by BRIAN - 01 September 2018
" As above. "
" All good except my credit card deposit of €1000 was refused twice and I had to take out extra insurance (€44) in order to reduce the deposit. On checking with Barclaycard, they said it was because the machine was set up for Contactless Payment even though I had inserted my card and added my pin. Is this a ploy by Interrent to con the public? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALAN - 30 August 2018
" All good "
" The lady in the terminal was brilliant. The one at the car pick up was not helpful at all. I am still waiting for my credit card to be credited back with the deposit. Not happy about how long that is taking. There was no one there when we got in the car and no inspection as to what the state of the vehicle was. We had a cracked window on pickup and missing wheel hubs. We have no idea if this was already noted. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by MICHAEL - 22 August 2018
" Good and well organised, with a tidy car. I was initially concerned to find the car had no spare wheel, but later learned this is normal in many new models. I feel safer with a normal spare, though. "
" Generally very good. The car was a little dull, but new and in good condition. All the rental staff at both ends of our two-way rental (Düsseldorf and Hamburg airports) were efficient, friendly and straightforward. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by EBERHARD - 21 August 2018
" Used AE for years. "
" Car broke down, but was replaced quickly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by REID - 16 August 2018
" Very clean and efficient service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VAJRA - 13 August 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANTHONY - 13 August 2018
" as said all easy "
" spot on - easy and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by BERNHARD - 09 August 2018
" Great car; friendly staff "
" Excellent vehicle; very friendly staff. Overall great experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CLAUDIA - 30 July 2018
" Very grateful that you have waited for me when my flight was delayed by two hours "
" Very grateful that you have waited for me when my flight was delayed by two hours "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANDREW - 29 July 2018
" 0 "
" 0 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MICHAEL - 25 July 2018
" Efficient, easy to operate, and good value. "
" Extremely agreeable, straightforward, friendly, well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DAVID - 23 July 2018
" Excellent service "
" All good - no issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by SIMON - 18 July 2018
" Very pleased otherwise with service "
" Slow to check in an receive car. Only one person to deal with queue. Providing information at time of booking not seem to speed up process. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by HENRY - 12 July 2018
" ... "
" ... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NORMAN - 30 June 2018
" My comments above explain the experience, and even worse was that we had a fairly old car. It had scratches on it that were not on the original documents but which were added at the point of collection. Whilst driving the car, the engine management light came on, and when I emailed the collection desk at Düsseldorf, they simply replied telling me I should take it to my nearest Global office for inspection. They did not arrange for an emergency service agency to come and have a look. There is NO way that I shouldn't be expected to drive to them, when their vehicle was faulty. They should have either arranged an emergency or local garage to come and have a look, or arranged to bring out a replacement vehicle. Again another example of Global Germany, not caring about or contemplating customer service as an essential part of trading. "
" The experience here was in marked contast to the treatment we received in Vienna. We arrived earlier that we had booked the card for, we were told in no uncertain terms that the card would not be available for a further hour( or at our reserved time), There was no suggestion that it would be any sooner as we had arrived early, and we were also told that there were no other cars available even an offer of an upgrade, and in fact were told there was NO chance. The whole team on the check in desk was pretty surely and not in any way welcoming, or apologetic for needing to wait. We did try going back a little earlier than our hours wait, but we're again told to go away as the car would not be available any earlier as it needed to be cleaned. Eventually one of the team went over to the car park where cars are collected, and said he was going to collect keys. This took longer that the walk we had to make to eventually collect our car. The treatment here was very very poor, and customer service and welcome smiles are completely missing. I would NEVER, NEVER make a booking with Global/Buchbinder in Dueesldorf or in Germany. The way we were treated was awful, and someone should be told they need to go on some form of welcome/ customer service training. In contast our treatment in Austria was exemplary, and I would recommend Global to anyone in Austria, but NEVER in Dusseldorf, and in fact would recommend anyone who asked to avoid them like the plague "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
DUSSELDORF, DE - Reviewed by ZARA - 26 June 2018
" Very easy online booking experience and no surprises at the desk on arrival "
" My only comment would be that the waiting time to collect the car was quite long. Other car rental companies seemed to have more staff which probably reduced waiting times. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by REBECCA - 12 June 2018
" Very straight forward. "
" Inside of car was dirty with dandruff etc when I picked it up - have never had an issue like this with other car rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by ROSEMARY - 11 June 2018
" Your online service and your offer was great "
" People at counter very preoccupied and couldn't concentrate on me. I had to wait while the man spoke and chatted to his colleagues. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DIRK - 08 June 2018
" The car rental return was not very clear coming from the motor way. May be a suggestion: to add a description of the directions to the car return on a map and a description on what to do in the parkhaus. "
" Let people know in advance what fuel is to be used. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by IAN - 10 May 2018
" easy to rent staff great no problems at all. "
" very friendly and helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PETER - 03 July 2015
DUSSELDORF, DE - Reviewed by ANDREW - 03 July 2015
" It took a long time to be processed at the airport office, otherwise it was a very good service. "
DUSSELDORF, DE - Reviewed by ELKE - 17 June 2015
" All ok as usual but I really didn't like driving the Smart Car on the motorways. "
" Ok except didn't like driving the Smart Car on the motorways. "
DUSSELDORF, DE - Reviewed by BABATUNDE - 09 June 2015
" Experience was good. "
" I didn't receive the type of car booked. Instead of VW Passat or similar, I got Skoda Rapide, very basic and required service. Rental experience at the counter though long, was fair but not brilliant. "
DUSSELDORF, DE - Reviewed by KARL - 30 May 2015
DUSSELDORF, DE - Reviewed by PETER - 20 May 2015
" Good check in desk location, with no wait. So quick and efficient pick up. But then a long walk to rental car park, which is on 6th floor. Not easy to find the return for drop off. Perhaps nothing can be done about this. "
DUSSELDORF, DE - Reviewed by WERNER - 13 May 2015
" Brilliant offers, good service. Always willing to help "
" I forgot to bring my credit card and Buchbinder forced me to buy fully comp insurance for 20 per day, which I believe is ridiculous. I certainly will not recommend Buchbinder and will not use them again "
DUSSELDORF, DE - Reviewed by DAVID - 30 April 2015
" Very good service, will use again "
" Very good service all round "
DUSSELDORF, DE - Reviewed by ELKE - 10 April 2015
" All good as usual "
" All ok "
DUSSELDORF, DE - Reviewed by DAGMAR - 02 April 2015
" I like the fact that I can chose the car hire company as well as the type of car I want. "
" Enterprise employees at Dusseldorf are A-STAR. from booking in to receiving your car keys you are looked after. I like the fact that they show you the car, check everything with you, assure you are happy with all the controls and then wish you a good journey. The same on the return. Friendly, efficient and wanting to please. Excellent service! "
DUSSELDORF, DE - Reviewed by KEVIN - 22 August 2014
" easy to understand website, easy payment methods. Got the car I expected and happy with everything from Auto Europe. Excellent price for the car I had, very, very happy. "
" Well located in the airport, quickly had the keys to my car for the week. The car was parked in a parking garage just 500m from the terminal. On return, the process was quick - dropped the car back at the same parking garage and was inspected within a few minutes of my arrival. Good service all round. "
DUSSELDORF, DE - Reviewed by JOSIP - 17 June 2014
" Offers a great comparison of various deal options. Good overview! Very useful! Got exactly what I wanted at a very affordable price! "
" All agents have been very friendly and courteous. Got an upgrade. And then when that particular car had not left the car wash yet I was given another car! Great service! Did not have to wait around. "
DUSSELDORF, DE - Reviewed by COLIN - 14 May 2014
" Always Efficient "
" Very pleasant, informative and efficient "
DUSSELDORF, DE - Reviewed by KUNO - 18 April 2014
" It was easy to book online, the amount to me at that stage was acceptable. "
" Arriving in Duesseldorf it was quick to get the car. The best was a drop off where all rental companies had clubbed together in a central station where you could drop your car, it got checked there and then and you could leave in the knowledge that everything was ok. "
DUSSELDORF, DE - Reviewed by GEOFF - 31 March 2014
" the car was difficult to find in the Dusseldorf airport car park, directions not very clear. "
" as above "
DUSSELDORF, DE - Reviewed by KEITH - 10 March 2014
" Easy to use and very clear information. "
" Easy pick-up and drop-off. "
DUSSELDORF, DE - Reviewed by DAVID - 05 November 2013
" Excellent service, which unfoubtedly I shall use again.Just one thing - I think you should make it clear, that Thrifty insist upon the presentation of a credit card. I only use a Visa debit card. There was an additional charge of approximately £120.00 pounds at the Dusseldorf airport drsk of Thrifty. Although stated in the fine print, this teally should have been more prominently displayed. "
" Very good save as set out above "
DUSSELDORF, DE - Reviewed by DONALD - 03 August 2013
" very easy to deal with,simple booking process "
" Car was just as described,helpfull staff at collection point,drop off was also easy and did not delay our onward journey "
DUSSELDORF, DE - Reviewed by IAN - 23 July 2013
" Easy booking and very competitive pricing "
" Very quick and efficient process, no language issues, and car was clean and suitable "
DUSSELDORF, DE - Reviewed by DAGMAR - 23 July 2013
" More information about where at the airport the providers are and about the car hire car park would be benficial. "
" Very helpful and quick. I liked the fact that someone from Enterprise was at the car park to explain the car. Things like how to open the tank cap etc. I didn't like the fact that it was on the 7th floor of the car park as the layout and exit ramp are atrocious. But that is not Enterprise's fault. :-) "
DUSSELDORF, DE - Reviewed by MAURICE - 20 June 2013
" Efficient service with wide range of cars available. Easy to navigate website. "
" Courteous staff who spoke very good English. Car provided was excellent. "
DUSSELDORF, DE - Reviewed by IESTYN - 03 April 2013
" Internet was easy to use and documentation came through in plenty of time. "
" Service was prompt and courteous "
DUSSELDORF, DE - Reviewed by RICHARD - 11 March 2013
" Used AE several times before. Wouldn't bother with anyone else now. Cheapest web offers make public transport look unattractive, in Germany at least. "
" Very helpful reception at Budget. Voucher worked without any sense of being a discount- rather than a premium in-house Avis contract. "
DUSSELDORF, DE - Reviewed by RON - 30 January 2013
" I contacted the desk by email as I was on my way to my destination and had forgotten to print out my voucher. Helpfully, the customer desk faxed over my voucher to Budget/Avis and I had no problem collecting my car from the rental company. "
" I was given a good car, slightly better than what I had booked. The rental desk and collection and return points for the car were all easy to find. As was the nearby petrol station to fill up the car before returning it. No long queues or difficult procedures. "
DUSSELDORF, DE - Reviewed by MARTIN - 04 January 2013
" easy to book, i needed a small car and a good price this was the best deal and a well equipped car, with cruise control, AC and heated seatsdefinitely use again "
" car was great, and the price was the best i could get, service was easy there was damage to the car which we made a note of and went back to the desk in the airport , the computer had crashed and so it could not be checked. when i returned the car we had a small problem as the information was not loaded onto the system, however after a short explanation the firm taking the cars back allowed it back with no charge, well done to them for being customer friendly and proffessional will use you again thanks "
DUSSELDORF, DE - Reviewed by STEPHEN - 26 June 2012
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