ENTERPRISE FRANCE Car Rental Reviews

PERPIGNAN, FR - Reviewed by JEFF - 20 September 2025

" I always think that car rentals are trying to find a reason to charge for repairs "

" When we picked the car up everything looked ok but when we stopped after the first drive we noticed a piece of trim around the rear wheel arch had come away from the bodywork slightly but if you pushed it back it was ok, just a clip not engaging properly. At the end of the rental there was nobody to accept the car and we had to post the keys in a box. When I got home I got an email claiming we had damaged the car and they are going to charge me for repairs. I have complained but 3 days after getting home have only received an acknowledgment of receipt of the complaint. I hadn't taken out their very expensive insurance so I think they are just trying to rip me off. I do have insurance which I took out but I don't think I should claim as we didn't cause any damage "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DAVID - 20 September 2025

" easy to book a car and plenty of information "

" always good cars and helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by IAN - 18 September 2025

" Generally good - car was excellent "

" We arrived a bit early to pick our car up - lady behind counter said we could wait 20 mins and then get it - she disappeared. 45 mins later another member of staff dealt with us - bit disappointed with her "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ROBIN - 17 September 2025

" no problems "

" no problems "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by GUY - 14 September 2025

" Easy to book and then end to end faultless "

" All brilliant and quick and easy to deal with; out and checking back in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PHILLIP - 12 September 2025

" Excellent "

" Excellent Service and value from both Auto Europe and Enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SYDNEY - 10 September 2025

" It was Africans friendly and when I picked car up chap helped sort out controls etc "

" But if a queue to get car but Lady was super helpful and explained everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by THOMAS - 03 September 2025

" Excellent service - clear comms and competitive price "

" Smooth pick-up / drop-off; courteous and professional staff. Only feedback would be it's frustrating that you can't add a second driver for only part of the booking - it would be much more helpful if they could take the second driver's details at the desk and give you the option to activate later and / or select the days you want to include them. I was told I would have to physically present the documents at an Enterprise office on the day I wanted to add them which was impractical given where we were staying. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARK - 02 September 2025

" - "

" - "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LIMOGES, FR - Reviewed by ANDREW - 01 September 2025

" Super. "

" Really good, simple, easy, good staff, good car. Could not extend but small office so understandable "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CATHERINE - 16 August 2025

" Please note this booking was one of two reservations made on the same day with Enterprise, the other booking was made by my husband Antony Walters voucher number UK5864277. He has submitted his own review of his experience and our two reviews should be considered together. We are unhappy as we spent 4out of 7 days of our holiday sorting out car rental issues as well as missing the wedding party we had arranged our holiday around. That aside my main concern is that I was advised that the car was safe to drive and the tyre damage was not a problem. I would welcome the opportunity to discuss our concerns with a representative please. "

" I have just returned from holiday and I am seriously dissatisfied with some parts of my car rental experience 1. I had booked a car to be available at 2:30pm, arrived at agency on time, paper work sorted on arrival but car was not available until 3.55pm! and this was only after persistent enquiries to the counter staff despite counter staff initially advising it would be ready within 15minutes. 2 On pick up there was damage to the front passenger side wheel, I was told it was safe to drive despite visible damage to the tyre. 3. 2 days later (at approx 3pm)I had a blow out of above mentioned tyre, thankfully without injury or damage. I called Enterprise assistance, advised them that I was on the autoroute with 2 children aged 4 and 2 years, they advised it would be up to an hour for recovery, It was a very hot day. I was advised to stay in the car with the aircon on (contrary to best practice). When recovery vehicle arrived an hour later he was unable to recover from the motorway as he was not contracted by the Police to do so. Assistance was contacted again and the correct contractor came after 30 minutes he recovered us and the vehicle to a garage. Assistance arranged a taxi to take us back to our accommodation this took 40 minutes to arrive and almost an hour to get back to our accommodation (way past the children's dinnertime and bedtime!) 4. Assistance assured me that they were arranging for me to have a replacement car the next day (we were going to a wedding) and I was given a link to track progress. I telephoned and emailed the agency within their advertised working hours to alert them to my need for a replacement vehicle. The next morning I contacted Enterprise assistance as the tracking link had not progressed ( it still hasn't) and I was told to go to the airport to pick up replacement car I double checked she meant the airport as I had originally picked up the car at the train station and I double checked there would be a suitable replacement waiting for me 5. I went straight to the airport and the counter staff had no knowledge of my predicament. They were helpful despite being busy and after several hours I was provided with a replacement. We missed the wedding. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by DIANE - 16 August 2025

" The staff were very helpful and practical. "

" The staff were very helpful and practical. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by ANDREW - 16 August 2025

" Efficient, polite and understanding. Lea your representative made all the difference. The previous male at the desk was very unhelpful. "

" Lea who we did the hand with was very polite, efficient and excellent in her job. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by PAULETTE - 15 August 2025

" Very good. "

" Very friendly and efficient. Extremely kind on the return of the vehicle and the staff supplied me with refreshments due to the incredible heat. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by GEOFFREY - 13 August 2025

" Helpful. We regularly rent cars in France and have found as we do not take the damage waiver surcharge in return the staff look for impossible to see tiny scuffs. We are now aware of this and scrutinise the vehicle at hand over. The companies ask us to take photographs but the scuffs are so small they are invisible on a photograph. This seems to be a new practice with other hire companies who will will not use again. "

" Friendly helpful staff. Easy return. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by ANDREW - 08 August 2025

" On the Auto-Europe voucher, the fee for extra driver was marked as 12 euro per day. Enterprise tried to charge 13 euro, and only because of my insistence, reduced it back to 12 euro. It's a small difference, but it seems to indicate that Enterprise are not completely respectful of the rates agreed in Auto-Europe's confirmation. This is bad. I have booked with Auto-Europe many, many times over the years and rate you high, but next time I may choose a car hire company other than Enterprise. "

" Enterprise Avignon TGV invite the customer to leave the pickup point with no documentation, neither the contract nor any documentation of the condition of the car's bodywork - just a promise of an email later, with no precision around what the email will contain. I don't think this is acceptable and it is the reason for my low rating. Paperless does not work in this context. I did ask for a paper agreement and got one, but it took ages to produce, and delayed our departure. The staff were polite but desperately slow. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NIMES, FR - Reviewed by DARREN - 30 July 2025

" Auto Europe booking was fine. Will be interested to see how AE react to this feedback. "

" Admin on pickup and dropoff was fine. Concern was that a Nissan Qashqai or equivalent was booked, we were given a Citroen C4. This has significantly less boot space, 504 litres v 380 litres. Enterprise said they they don't have Qashqai equivalent, they have, however, taken the money for a Qashqai equivalent. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by PENELOPE - 11 July 2025

" Expensive, but a great process due to efficient staff members "

" great staff "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NIMES, FR - Reviewed by LINO - 06 July 2025

" Easy to read voucher. Competitive prices "

" The desk in Nimes was very busy as they handles several rental companies. The staff was helpful and happy with the rental overall "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEZIERS, FR - Reviewed by MARGARET - 05 July 2025

" Would think twice before using Enterprise in preference to other supplier "

" Usually find Enterprise very good but on this occasion disappointed. Air conditioning on first car Not working but no replacement immediately available. Had to return to airport next day to be told replacement vehicle (Clio) although new had a warning anti-pollution note working coming on and bleeping frequently. Agreed to use this as didn't want to trail back to airport the next day as well. Clio was excellent apart from the frequent bleeping. Given concession of half a tank of diesel for our trouble. But picking up the original car with faulty air-conditioning in this heat wave handle satisfactory. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by PATRICK - 04 July 2025

" Straight forward booking process. Good price. "

" No queuing to pick up or drop off, which is a major plus. Staff were efficient and pleasant. Car was in very good condition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by SIMON - 30 June 2025

" All good. but I'm still waiting for autoeurope to sort out their policy on drivers over 75. "

" All fine but they have kept a £75 'pending transaction' on my account after I've already paid it. I suspect that it will disappear but it's annoying to have to keep checking. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ALAN - 25 June 2025

" I'd definitely book this way again. "

" Easy to book; friendly, helpful staff at the counter, new car and return process was very straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHERBOURG, FR - Reviewed by CHRISTOPHER - 12 June 2025

" Always use Auto Europe. "

" Car had not been cleaned. Screen wash completely empty. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BERGERAC, FR - Reviewed by STEPHEN - 21 May 2025

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Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOHN - 11 May 2025

" Would be good to explain and with map where the car hire counters are in Gare du Nord "

" Would have been good to give prepared map of where and how to drop car off in Strasbourg when I picked up car in Paris. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by GREGORY - 08 May 2025

" Very easy to book car at a very competitive rare. Autoeurope staff were incredibly helpful. "

" Excellent rates. Car was exactly what I booked. Car was clean and in very good working order. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by GILLIAN - 23 April 2025

" Excellent but wasn't told when u booked that Poitiers airport office is now closed or where to park the car at the Gare . "

" See below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PHILIP - 22 April 2025

" Altogether a smooth transaction. "

" Very easy to book and efficient staff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by ARTHUR - 25 March 2025

" Nothing more "

" It all worked very well. We were upgraded to a bigger can than we had booked, a big Puegeot which had the essential winter tyres and was almost brand new. I will be booking cars with you next year if we are still skiing. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by DENNIS - 21 March 2025

" Got exactly the car requested, excellent service and winter tyres included "

" Car exactly as requested with winter tyres. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by RUSSELL - 18 March 2025

" See previous comments "

" In your e mails you really need to clearly and repeatedly emphasis that there are two parts to Geneva air and your desk is located in the French side ( with a plan and directions). Also emphasis the French side only drop off, give an exact day MAC address to the French side drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by JOHN - 06 March 2025

" good "

" A nice upgrade to the Renault Arkana - nice drive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by CYRIL - 02 March 2025

" Our flight got cancelled at the very last minute because of a technical issue in the airplane. We had to be put on a flight the following day. Meanwhile i have lost my reservation made with autoeurope. Eventhough i called both autoeurope and enterprise to tell them about the rescheduling of the flight. Autoeurope told me that if we manage to make a new booking with the same company they should be able to refund me the initial booking. The autoeurope employe then told me that he wasn't able to do so and that i would lose all of the money for the booking. I ended up making a new reservation with the same car rental from the same pickup location. But i had to pay the same amount again. So all in all i was able to rebook with he same car rental company (enterprise) but I wasn't able to refund my initial booking. It is the first time i encounter such an issue and this shows utter incompetence "

" Our flight got cancelled at the very last minute because of a technical issue in the airplane. We had to be put on a flight the following day. Meanwhile i have lost my reservation made with autoeurope. Eventhough i called both autoeurope and enterprise to tell them about the rescheduling of the flight. Autoeurope told me that if we manage to make a new booking with the same company they should be able to refund me the initial booking. The autoeurope employe then told me that he wasn't able to do so and that i would lose all of the money for the booking. I ended up making a new reservation with the same car rental from the same pickup location. But i had to pay the same amount again. So all in all i was able to rebook with he same car rental company (enterprise) but I wasn't able to refund my initial booking. It is the first time i encounter such an issue and this shows utter incompetence "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GENEVA, FR - Reviewed by FRANCIS - 05 February 2025

" I hired a 9 seater van to go skiing. The only option i was offered was a ski rack . I assumed that there were naturally winter tires on this - otherwise it should have been an option. when i checked on the enterprise desk they said it was not - luckily they had one and i paid 130 euros to them. When i looked at the invoice from you - well down in the notes is that its not winter tires. This is a major safety issue and a legal requirement in the French Alps. While i accept that i should have seen this, to bury it in the terms and conditions is not safe practice . Its pointless offering a ski hire rack option on a vehicle that is unable to access ski areas in France and is easily assumed as i did that there must be the appropriate tyres. You should be clearly stating this on the booking page so there is no misunderstanding for such a fundamental safety issue. "

" very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JONATHAN - 21 January 2025

" Auroeurope efficient and good value. Enterprise car good but long wait to pick-up. "

" Only two staff apparently on duty on a busy (ski flight) Saturday morning. Over one hour wait in queue. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by GARETH - 12 January 2025

" . "

" The desk staff were fabulous. Helpful and friendly Remained open for late flight. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by STEPHEN - 10 January 2025

" You need to be clearer and aligned - no nasty surprises please! "

" Winter Tyres was an absolute for me and was listed in black and white on the contract. When i arrived I had to pay an extra €40 tyres plus €25 fir a bigger car as it was the only one available. Really poor by Auto Europe - Enterprise and their staff were first-class to be fair, than you "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MULHOUSE, FR - Reviewed by FRANCOISE - 08 January 2025

" Disappointing and not a good way to treat customers. I shall choose a different car company next time I need to rent a car from Basel airport. "

" A very disappointing experience : - the fuel tank was almost empty when I took the car - the car has not been clean externally -there was no fluorescent jacket (compulsory in France in case of breakdown or accident) and no simple ice scraper at this season in a mountain area! -the code to get off the rented cars area at the airport was wrong and I could not get off "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

TOULOUSE, FR - Reviewed by ALEX - 02 January 2025

" Easy to use. "

" All good. Staff were especially helpful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ALEXIS - 27 December 2024

" Very easy to use "

" Friendly available staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARK - 01 December 2024

" very good "

" Enterprise were the fastest I have ever had in getting the booking sorted "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by MALCOLM - 18 November 2024

" Generally pleased "

" Main critism was that car was dirty inside and out "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NICE, FR - Reviewed by REX - 05 November 2024

" We will use Autoeurope again. "

" The staff at Enteprise was really friendly and efficient. Thank you to Michael for spending time showing us how use this high tech electric car when we collected it. Lea and Amandine were really efficent when we returned the car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SIMON - 05 November 2024

" This was the best car hire I've ever had. Out of hundreds. The staff were great and the car was exceptional - Mercedes C-Class Hybrid. Super economical, really comfortable and the price for the week was exceptional (£308). It made a good holiday great. Thanks "

" This was the best car hire I've ever had. Out of hundreds. The staff were great and the car was exceptional - Mercedes C-Class Hybrid. Super economical, really comfortable and the price for the week was exceptional (£308). It made a good holiday great. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by RICHARD - 04 November 2024

" Y "

" Y "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NAOMI - 01 November 2024

" Easy to book online from afar. "

" Our flight was delayed and outwith opening ours, but staff stayed on and were ready for our arrival. They of course wanted to get home and because of this we were unable to check the condition of the car until the following morning, with staff saying they were unable to agree the condition of the vehicle the following morning. We were also unable to add a second driver for part of our trip, unless we wanted the cover to start immediately. So we returned part-way through our stay and added the second driver for the last 4 days, with staff assuring us we would be charged an extra €13 x 4. When we dropped the vehicle off at the end of our trip, staff attempted to charge us an extra €13 x 9 which was the duration of our stay. We successfully argued our agreement with previous staff. It was a great car though, and we were delighted to be able to collect the car after our delayed flight because we were staying 2 hours north of the airport. All in all a decent experience. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOEL - 01 November 2024

" - "

" Excellent overall. The wait in line at Enterprise office for vehicle pick up at Marseille was however almost an hour which is too long. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NICHOLAS - 28 October 2024

" The team were pleasant and polite and had upgraded our chosen car due to the on site car wash being out of action. Car was very grubby, but virtually brand new, so we didn't really care. Reception team on return were cheerful and courteous. Well done to all. "

" The team were pleasant and polite and had upgraded our chosen car due to the on site car wash being out of action. Car was very grubby, but virtually brand new, so we didn't really care. Reception team on return were cheerful and courteous. Well done to all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by PAUL - 19 October 2024

" My booking was for 6pm .. I arrived at 6.08 pm , you can check the camera as it covers the street. The place was closed .. No number to call that i could find . I returned the next morning , id guess around 10am to be told there was no car . I called yourselves and am waiting for a response ! Obviously im waiting for my refund . x "

" please see the comments below . I wont pick a car up from the station ever again .. my past experiance at the airport had always been good "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CARCASSONNE, FR - Reviewed by ALAN - 14 October 2024

" Good "

" Pick up brilliant and given upgrade but drop off was disappointing due to lack of staff to check over the car. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANDREW - 11 October 2024

" Bad experience No refund of money despite paying extra for cancellation flexibility "

" We arrived 2 hours earlier to collect the car from Nice station only to be told no cars were available! Come back later! Cancelled the rental and 1 month later still have not received a refund despite being told this was being processed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by ANTHEA - 10 October 2024

" Asked for automatic and got what I asked for,ground staff,young man .v.efficient made everything easy "

" Fuel interesting 1st time ever this type of car great to save money "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by BRIAN - 05 October 2024

" See above, happy enough but Enterprise staff on pick-up could have been more efficient, quicker and focussed. "

" Seemed to be very busy and everything done in a rush. Staff moving around and extra time taken to deal with customers. Process is easy enough but staff need to apportion time to each customer and not look as though they are new to the business. Good car, but wasn't completely clean on pick-up. Suspect it had just been returned by another customer. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by KEVIN - 01 October 2024

" Am awaiting response to my comments per above and gaining a refund/ reduction in costs "

" I booked an automatic and this wasn't available at Toulouse so had to have a manual. The car should have been a Nissan Xtrail or equivalent and I received a Dacia with various scratches as the only available on collection. Due to volume of people arriving at the Enterprise desk there was a wait of nearly an hour so had to take what was available to get to my appointment. However no reduction in costs was offered or available from staff who said we said query with our Uk booking operator! Very disappointed and dissatisfied with all the above "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LIMOGES, FR - Reviewed by DAVID - 25 September 2024

" easy to book a car and plenty of information "

" helpful efficient staff . One thing I was a bit concerned about was the contact details for breakdown etc. The contract is now on line not a paper version and as I did now have access to my emails on holiday perhaps a card with these details could be available "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by BHUPEN - 25 September 2024

" I have sent in a complaint to customer services - please read "

" I have sent in a complaint to customer services - please read "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

TOULOUSE, FR - Reviewed by MICHAEL - 23 September 2024

" No problems at all. Went smoothly. "

" The operation appears to be very professional. The paperwork was completed very easily and quickly on pick up and return. An upgrade was given free of charge as no manual change vehicles in the class were available. The only let downs were that the aircon didn't function and the air quality as a result was poor. In addition the windscreen fluid hadn't been checked and was empty. This might have been a problem had the weather been bad on pickup. Otherwise an impressive performance. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by SYLVIA - 20 September 2024

" Enterprise through Auto Europe was relatively trouble free apart from the lack of flexibility over booking terms (smaller car had to be accepted for same rate) and low staffing levels at the Enterprise office meaning delays. "

" Whilst happy with the car I was given, I accepted a smaller car than the one I booked and paid for because otherwise I would have had to wait a further 2 hours at least. people in front of me had already waited 1.5 hrs for their car as there seemed to be a problem getting cars back and turned around. No refund was offered for this, which I expected. Return was straightforward apart from a queue. But no paperwork/online confirmation of good return was offered. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LYON, FR - Reviewed by JEREMY - 19 September 2024

" All went smoothly, thank you. "

" All went smoothly, thank you. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CORNELIA - 18 September 2024

" A good experience and a good car "

" Sadim at Enterprise in Marseille airport was very helpful and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by NIGEL - 17 September 2024

" Overall good efficient well organised service "

" Interior of car not clean, coffee spills and sand. Low mileage car with several minor areas of damage not recorded "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by ROB - 16 September 2024

" 2 hour wait to collect car which impacted afternoon, as I was late getting to where I needed to go to. Diabolical, 2 counter staff, massive queue and 2 hour wait. Collection of car took almost twice as long as the flight. I wont be using Enterprise again. "

" 2 hour wait to collect car which impacted afternoon, as I was late getting to where I needed to go to. Diabolical, 2 counter staff, massive queue and 2 hour wait. Collection of car took almost twice as long as the flight. I wont be using Enterprise again. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JENNIFER - 11 September 2024

" Very happy customer, all worked well at a reasonable price "

" Booking was very easy and the enterprise staff were very friendly and helpful. Collecting the car and returning it very straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PETER - 09 September 2024

" Na "

" They tried to charge me for a tiny scratch (I couldn't even see it with naked eye from 1-2m away). Asked for £250 (said there was no need for a proper invoice / claim) I obviously challenged this. I had a video of the car from pick up and said I wanted a proper claim process if they wanted to go down this route....suddenly they backed off and returned my deposit. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 8

NICE, FR - Reviewed by STEFAN - 08 September 2024

" Everthing was fine however I rebooked the vehicle on line and was issued with a lower charge. Still waiting for the refund to be paid to me. Also when I collected the car the vehicle was not available so I had to settle for a lower spec and was quoted a refund of 80 Euro which I still have not received. Can you please check and get back to me. Thanks Stefan "

" Everthing was fine however I rebooked the vehicle on line and was issued with a lower charge. Still waiting for the refund to be paid to me. Also when I collected the car the vehicle was not available so I had to settle for a lower spec and was quoted a refund of 80 Euro which I still have not received. Can you please check and get back to me. Thanks Stefan "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JACK - 08 September 2024

" Smooth at pick up and drop off "

" No complaints, quick and easy "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by MIKHAIL - 06 September 2024

" One comment is on full tank rule: I got the car with half tank and it was difficult to get it back with half tank. So in the end I probably spent 10 euro more on petrol than necessary. Full to full tank rule needs to be followed. "

" Everything went very smoothly both at pick up and drop off. No paperwork, no form filling. Very convenient, especially when travelling with kids. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by WILLIE - 05 September 2024

" Great pricing, very easy booking and free cancellation makes it the best car rental agency in Europe. "

" Fast, friendly and efficient service from the counter staff. Signage to locate where the cars are parked would be helpful - inside and outside the lifts and by the stairs for example. The car exterior could have been cleaner. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by DANIEL - 01 September 2024

" Ivan was very helpful on pick up "

" Friendly and efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by IAN - 01 September 2024

" Easy process, brand-new car, friendly service "

" Overall very good. Counter staff very friendly and helpful, but only one of him on duty, so bit of a queue! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by TIMOTHY - 31 August 2024

" Good service "

" Very good service at vehicle pick up and drop off. Car was clean except for several pieces of chewing gum left in the car from previous rental. We had booked an SUV but the car we were given to drive was not an SUV. The space in the back for passengers was pretty cramped "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LIMOGES, FR - Reviewed by DAVID HUW - 28 August 2024

" I will still check comparison sites, but am likely to keep eye our for Auto Europe special offers as it has been a good experience every time - especially with Enterprise "

" Excellent service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by SIMON - 19 August 2024

" It was poor. But you win some you lose some, so it's just one of those things. I'd expect better organisation and service from one of the major on-site rental companies. I will avoid Enterprise if I travel through Nantes airport again. "

" I waited a long time to pick up the car. There seemed to be plenty of staff, but very inefficient. The car was fine for 24 hours, then the aircon packed up and never worked again for the duration of the trip. Given that daytime temperatures were 35 degrees plus this was a problem, and I was over 2 hours drive away from the concession so returning was not viable. On my return I again waited too long to drop the car off. There seemed to be only one member of staff on duty and there was a growing queue. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 3

PERPIGNAN, FR - Reviewed by DUNCAN - 18 August 2024

" Very good except more communication about what time of drop off will incur another day's rental charge and better signage for exact location of pick up and drop off points at train stations. Otherwise excellent "

" Enterprise needs better instructions for location of pick up and drop off points as very hard to find and park "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NANTES, FR - Reviewed by DAVID - 15 August 2024

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by ANTHONY - 08 August 2024

" The pick up and drop off at a different location was easy. The staff were helpful and competent. "

" Pick up was easy although exiting Roissy CDG was a small trial. The car was excellent, clean and trouble free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CAROLINE - 06 August 2024

" See above "

" Very expensive overall. Very unhappy with pick up and drop off experience, very stressful sales tactics "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NANTES, FR - Reviewed by JAIME - 06 August 2024

" Easy to use and compare prices. Haven't had any issues to date. "

" Great customer service when I needed to amend my reservation after the hire start date. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARK - 05 August 2024

" Generally very good. Vehicle met expectations and staff were friendly and helpful. "

" Generally a very positive experience. The staff were helpful, efficient and friendly. Only (slight) negative was that the dropping-off procedure was slightly chaotic with a log jam forming at the entrance. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by CHRISTOPHER - 05 August 2024

" Have used Autoeurope lots of times without issue, good rates, sadly terrible experience with Enterprise, will avoid at all costs in future. "

" WARNING: Do not hire a car with Enterprise without spending an hour to do a full check inside and out and take photos of everything. Charged €1,500 for a trim that was unclipped by 5-10mm, and only visible after door was opened not at time of collecting car. The tablet/system didn't record all of the damage prior to collection and so inability to prove/disprove damage, and no recourse to discuss or take a customer service approach to resolving. Forced to accept a huge fee on pre-authorised credit card which is simply extortion. Avoid Enterprise even if you have excess insurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BERGERAC, FR - Reviewed by PHILIP - 03 August 2024

" Happy with it all. Only negative was rather a long walk with luggage in extreme heat from drop off to terminal. "

" Happy with it all. Only negative was rather a long walk with luggage in extreme heat from drop off to terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 01 August 2024

" See question 3 "

" When we arrived to pick are 9 seater car up which we had booked in the April one was not avaliable as enterprise had given it to another customer. We had to use the largest car they had a 5008 peugeot. We had been informed we would receive a 30% discount and could return the car with an empty tank, or have a refund but the refund would not be immediate and we could try and get a car from another supplier. As we had two pensioners in our party one registered disabled we had no choice but to take the smaller car. On returning the car I was then billed to refuel the car and have recived no refund. I have contacted enterprise many time since and have not received any communication aside from an email saying we had booked the car through a third party. IE yourselves so I should contact autoeurope.co.uk, as the car was there, I understand you had completed your part. My concern is we where treated as a lesser customer as we had not booked direct. I have still not heard anything back from enterprise. In the future we will neither book via a third party or use enterprise. I am still to review the experience on both company websites "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by CAMILLA - 31 July 2024

" Great prices and easy to book and amend when I needed to upgrade to a bigger car "

" Very good service only thing that reduced my rating was the length of queuing to pick up the car and drop it off. Also the time we had to wait to add a driver after my brother arrived on the 12th. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 30 July 2024

" Fantastic experience from start to finish. Highly recommended. "

" Fantastic experience from start to finish. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PAUL - 29 July 2024

" Very happy "

" Very happy with excellent service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by LINDA - 27 July 2024

" I am unhappy with my experience, when we had a problem, when I eventually got through the person who answered the call had children shouting in the background and I could not hear her. I explained my problem she said she would contact Enterprise and come back to me. Afte "

" An absolute shambles, when we collected the car the previous hirers had not had time to fill it with fuel so it only had an 1/8th of a tank, so to return it with the same mount of fuel. It had damage on which was highlighted to us. We had a puncture on the Sunday around 12pm, we contacted Enterprise who arranged for someone to collect the car. We were not told it wouldn't be coming back and they could not arrange another car until Wednesday the day we were going home and should have been returning the car at 3pm. In fact we had no communication in writing from Enterprise, I have sent them 3 emails none of which have been responded to other than an automated we have received your email. The worst car hire experience ever. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BEZIERS, FR - Reviewed by MOHAMMAD ADIL - 27 July 2024

" Very good . Nice staff at airport . But I need my deposit returned now ! Thanks M. Adil Ali "

" Still waiting for my deport to be returned €250. !!! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by CHRISTINA - 11 July 2024

" Please see comments at item 3. If a positive response is forthcoming this comment would be amended. "

" I paid for and expected to get a full tank of fuel and return with a full tank of fuel. Sadly this was not the case and the customer service rep was not able to amend this or so he said. Refilling a hybrid vehicle to the same level proved to be difficult and I feel that the hire has cost me more than I agreed to. I will not agree to this in the future as I feel that it is not what I signed up for. This may not be Auto Europe's intention and I would appreciate a refund of the "overcharged" fuel. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEZIERS, FR - Reviewed by RAYMOND - 09 July 2024

" See above. I would have liked to have entered my Enterprise membership number for the rental period. "

" I am an Enterprise Plus Member and I would have liked to entered my membership number : FRS6MS4. Can you do this for the rental period 28.6.24 until 6.7.24 ? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by COLIN - 07 July 2024

" We are so glad that Auto Europe offered us such a good franchise with Enterprise after all the other problems with have had with booking different brands through Auto Europe "

" Great staff, very helpful people! The car was just what we wanted and the price was really good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ALAN - 30 June 2024

" As above the agent Florian was very helpful "

" The agent at Bergerac was very amusing, helpful and knowledgeable and we got off quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by TREVOR - 29 June 2024

" Very professionally dealt with throughout. "

" Flight was delayed almost 2 hours, but staff waited an hour after their normal closing time for us to pick up the car which they had upgraded for free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ANDY - 27 June 2024

" Very good would use again "

" The counter explained the process and where helpful and spoke good english "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JONATHON ROSS - 25 June 2024

" Very good service all round "

" Everything went smoothly from the booking to picking up then car and returning it. Would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by DAVID PAUL - 22 June 2024

" good "

" good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by KENNETH - 16 June 2024

" See point 3 above. "

" Long queues on a very hot day was a negative for us, it took nearly an hour to be served. We were upgraded to a BMW 520d, which was very nice, but the low wheel base restricted our access on some country roads on our walking holiday. We were not the only clients who did not get the car that had been booked and the staff were over stretched. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by JOHN - 02 June 2024

" Great staff at Nice Airport "

" Bret car. They gave me an upgrade. Highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ROBERT - 24 May 2024

" as above "

" as above "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHRISTOPHER - 23 May 2024

" Ok as usual........ ... "

" Petrol tank was not full, making it difficult to guess how much to refill "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PARIS, FR - Reviewed by LAURENCE - 17 May 2024

" Very pleased with my car and treatment by the rental staff "

" Pickup and return of the car was efficiently well handled by the staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 16 May 2024

" User friendly and easy to navigate Web site. "

" Fast pick up with minimum delay and very efficient and helpful drop off. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by BRUCE - 03 May 2024

" As above "

" Car was booked from 4pm. We attended the Proxy around 5.30pm and still had to wait for around half an hour for a vehicle to be delivered. When I complained we were allocated a vehicle 5 minutes later. Leaving the airport was easy. Returning the vehicle was a little confusing. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MARTIN - 18 April 2024

" n/a "

" Staff were superb. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ALCIMAR - 07 April 2024

" Well, this isn't the first time I've made a car reservation with Auto-europe. So, I have nothing to say against it, it has always been very satisfactory with all my reservations. "

" Obviously I had already made my reservation online and also made the payment. And then upon arriving at the rental office, everything was very simple and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by DOUGLAS - 03 April 2024

" Great rent, clear instructions, good vehicle "

" Enterprise made sure we knew exactly what they expected from the return, having clear instructions, they vehicle was very good and new. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by MICHAEL - 02 April 2024

" I think Bens attitude and friendliness made it special.He is to be congratulated "

" Ben,spoke fluently,he explained the car condition in detail and was extremely courteous and knowledgeable. An outstanding employee. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PENELOPE - 29 March 2024

" d "

" Excellent staff - very efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARK - 09 March 2024

" Top class "

" Maybe the best car i have ever hired through Enterprise. I hope i do as well on my next trip in ten days time! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by DUNCAN - 24 January 2024

" Easy to use 5star "

" Everything was excellent apart from when I got to the hire desk apparently my driving license on my enterprise app was out of date although the one I had was new, the gentleman said if I was not able to update my information on the app I would have to make a new booking. I did manage to update the app but it was stressful at the time. I could understand if it was my actual driving licence that was out of date but it wasn't just my app. If I had had to make a new booking it would have been at a much higher price and I would have felt disappointed with enterprise. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by NATALIE - 24 January 2024

" Auto Europe are my go to for finding decent value car hire wherever I go. "

" Friendly, efficient, low-stress. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by DANIEL - 16 January 2024

" Good Enterprise Team at Chambery Airport "

" The Chambery Airport Team were very helpful and efficient. No ski rack available and the only vehicle with winter tyres was pretty damaged. But it did the job! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by GERALDINE - 08 January 2024

" The staff were really supportive and explained everything really well. I have had varied service in the past with car hire so this was a really nice experience that I would definitely look to book the same again. "

" The staff were great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by PAUL - 12 December 2023

" Very convenient to book through AE. Prices fluctuate so 24 hr cancellation policy is very helpful, "

" Very pleased with Enterprise at Geneva FR, they are consistently good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CHARLES - 04 November 2023

" Very useful website. "

" Only adverse comment about picking up car is that it would have been useful to have another person at desk. We all had to wait a bit. My car (Renault Clio GJ-628-TT) had an empty screen-wash tank, and the cruise control (regulateur) didn't seem to work all the time. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by ANDY - 31 October 2023

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JOHN - 21 October 2023

" Used for years, great service and will sort any problems with rental if one arises. "

" Honest, straightforward and have never had a problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by DAVID - 19 October 2023

" N/a "

" Long wait for pick-up. Tank not full. Tyre pressure warning light on. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

NICE, FR - Reviewed by TRUDI - 17 October 2023

" Efficient website, good community and a good rental rate "

" The wait to collect our prebooked car was unacceptably long. I don't want to wait 20 minutes to collect a car after I have got off a plane and want to get to my destination. Once we were served the person was efficient. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAEL - 15 October 2023

" Fine "

" Very good people from Enterprise "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by IAN - 10 October 2023

" A simple procedure "

" Everything was made easy for me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARK - 09 October 2023

" Pick up and drop off was quick "

" Pick up and drop off was quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PETER - 06 October 2023

" Only comment the time it takes to travel and inconvenience from terminal 1 to terminal 2 "

" Staff friendly good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JEREMY - 04 October 2023

" Unacceptable wait for vehicle. "

" Usual long wait to do paperwork. Vehicle not ready, needed AdBlue, tired vehicle with 75k miles. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by PETER - 03 October 2023

" EFFICIENT. "

" EXCELLENT. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ROY - 03 October 2023

" Extremely satisfied and eager to use your company again, especially if all your staff are as exceptional as the ones I encountered at Marseille airport. Top-notch service! "

" Kudos to 'Yannis Benabdallah' for his remarkable efficiency and exceptional customer care skills. I'm thoroughly satisfied with the overall service. It was a wonderful experience, making me feel valued and well taken care of. Excellent company! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARK - 30 September 2023

" Same a above. "

" The car had not been cleaned when we collected it and we were told we either take an inferior car or wait 20 minutes for the car to be cleaned. The car was then taken away to be cleaned with our luggage in it. Not surprisingly it took much longer than 20 minutes and we were just left standing in the car park. The service person said we would get a refund. How will we receive this? "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 3

NICE, FR - Reviewed by KEVIN - 21 September 2023

" Overall very good. "

" Pick up was fine, pretty quick and no hard sell for extra insurance. A few bits of damage despite nothing noted. When I queried they said it would be fine, just take photos and in fact they didn't quibble on return so all was good. The car also kept warning of need for oil change but was otherwise fine. Their agent at the return was excellent and deserves praise. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by MICHAEL - 20 September 2023

" booked a small car they did not have one available "

" could not provide car i booked "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

NICE, FR - Reviewed by GEOFF - 16 September 2023

" Fast service nice people thank you "

" Good service polite people thank you I'll book again soon "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by ANDREAS - 14 September 2023

" Great from start to finish "

" All went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JONATHAN - 14 September 2023

" Please acknowledge/respond to email to customer service !!!! Excellent customer service is not that there is a complaint it is how you deal with it - which so far ----- I have no idea "

" Got charged for miles of £50 + on return although had unlimited miles on booking - raised this by email to both auto Europe and enterprise and heard nothing !!!!! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AIX EN PROVENCE, FR - Reviewed by ATHANASE - 03 September 2023

" Very good. "

" Went well from booking to returning car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOHN - 01 September 2023

" Very easy. That's why I have used you several times in different locations. "

" Our flight was delayed several hours. The car rental despatcher stated that normally after 2 hours the rental was "lost" (maybe language confusion), due to the fact the rental office was very busy and could not be expected to retain rental cars indefinitely. He managed to provide us with a very suitable replacement, but it was not something that I thought might happen. It would be nice to know if this is a common practice. Is there anything that I could have done to update the rental? We were already late and then held on the plane at the departure stand for over 90 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JONATHAN - 29 August 2023

" We use AUTO EUROPE a lot and recommend to family and friends "

" We had to wait for about 40 minutes while the vehicle was being prepared when we collected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SIMON - 25 August 2023

" I'm now stuck between autoeurope and enterprise neither of whom will take responsibility for taking my money without providing a service. Enterprise broke my contract leaving me paying double and wasting a half day of my holiday. I'm very angry "

" I arrived at the shop just over 2 hours late, after a stressful morning! Enterprise cancelled my booking with no notification and no phone call. Then they rented the car out to someone else. Yet they still took my money. How this can be considered professional, let alone ethical, is beyond me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by ANDREW - 21 August 2023

" good overall but attention to request details could be better "

" wrong requested vehicular details passed rental company, request manual got automatic, car return should of been Friday but Saturday was recorded, very miner but did it cost me more "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by MICHELLE - 11 August 2023

" The booking with Auto Europe was simple, and the experience in the Enterprise office in Nantes was good. The car appeared fine, and it was new or nearly so, but the climate control didn't work unless we went over a bump in the road. The default appeared to be off, so we spent a lot of time praying for bumps. "

" The experience in the Enterprise office was fine. The car appeared fine, and it was new or nearly so, but the climate control didn't work unless we went over a bump in the road. The default appeared to be off, so we spent a lot of time praying for bumps. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by TREVOR - 08 August 2023

" Staff service was good. The vehicle was not quite to the standard we had expected for the price paid and was provided with half a tank of fuel rather than a full tank which complicated the process of how much fuel to return the car with. Overall the experience was ok but we should expect a clean car on pick up especially for the high specification car paid for "

" The car we had booked was not available so a "similar" vehicle was offered. Although the car provided provided the capacity we needed it had not been cleaned externally and General looked untidy. Inside was ok but overall we were disappointed with the car. The staff were helpful and tried to provide a good service. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by KEVIN - 04 August 2023

" Horrendous!! Don't use.... "

" Arrived to find that they have given my car to someone else, didn't have another 7 seater and basically told me i had to go and find someone else to drive or find another company. horrendous service and won't ever use them again!! Ruined the holiday!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIARRITZ, FR - Reviewed by LEANNE - 17 July 2023

" Easy to book online "

" Only complaint was having to wait about 30mins on arrival to collect the vehicle as there wasn't one available! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by EWEN - 17 July 2023

" See above "

" I find car has become overly expensive over the last few years. We like to travel around whilst on holiday but think the price is becoming restrictive and may have to reconsider our future plans "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by RONALD - 10 July 2023

" Overall very efficient, just like it should be! "

" Friendly and efficient service at Nice Airport but it ain't cheap hiring a car in France, is it? "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by JOSHUA - 04 July 2023

" Loved how easy it all was. "

" This was super easy. No cost surprises. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANTHONY - 29 June 2023

" Changed excess claims limit without notification, it was verbally changed when I made an enquiry - why was this done? "

" No staff in Bordeaux station office had to go to 4th floor car park kiosk shared by other hire companies "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LYON, FR - Reviewed by WAYNE - 08 June 2023

" The whole process was very easy "

" Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MICHAEL - 07 June 2023

" A good experience, I will be using Auto Europe again. "

" The car had quite a few scrapes and scratches. Otherwise the experience was very good. I have rented from all of the rental companies at Bordeaux airport and this was the best experience, especially the counter staff who were friendly and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LYON, FR - Reviewed by ANDREW - 06 June 2023

" Car's handbrake needed adjusting. Pulled quite high to maintain stop "

" Great counter service. Pick up ans drop off excellent. Really efficient. Car was fine. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by ANDREW - 24 May 2023

" Quick, smooth, perfect "

" Quick, smooth, perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ELAINE - 08 April 2023

" See above "

" Having paid upfront for hiring the car, the counter staff then tried to charge me extra for a booster seat and Satnav, neither of which I ordered or needed. Following this, there was the hard-sell to try to get me to purchase extra insurance. When we got a car, one of the seatbelts was faulty. I asked for a replacement car, which took about 30min to arrive "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PERPIGNAN, FR - Reviewed by JAMES - 05 April 2023

" everything smooth and effortless. 10/10 "

" polite staff. clear info. emailed docs within minutes off pickup and drop off. very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHAMBERY, FR - Reviewed by IAN - 28 March 2023

" Good car (as ordered), friendly, helpful staff but really disappointed the car had no winter tyres. When you hire a car from an airport in the Alps, in the winter and an airport that only serves the ski resorts, it's criminal not to have winter tyres on the cars. This would never happen at Munich airport or any of the Austrian airports. "

" Good car (as ordered), friendly, helpful staff but really disappointed the car had no winter tyres. When you hire a car from an airport in the Alps, in the winter and an airport that only serves the ski resorts, it's criminal not to have winter tyres on the cars. This would never happen at Munich airport or any of the Austrian airports. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

STRASBOURG, FR - Reviewed by STEVEN - 27 March 2023

" I was due to drop off after hours but came back during opening hours. I was asked to move the car, then ignored by the operatives for some time while they checked in another customer. Fortunately I made eye contact with the guy who did the pick up in the morning and persuaded him to let me drop the keys and go. I was suffering some back pain so it was a blessing to finally be able to leave! "

" I was due to drop off after hours but came back during opening hours. I was asked to move the car, then ignored by the operatives for some time while they checked in another customer. Fortunately I made eye contact with the guy who did the pick up in the morning and persuaded him to let me drop the keys and go. I was suffering some back pain so it was a blessing to finally be able to leave! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DURAID - 24 February 2023

" Excellent service and kind staff "

" The price is very competitive compared with other companies also "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by KEITH - 13 February 2023

" used auto europe several times never had such a poor experience as this time! "

" appalling service, am awaiting contact from enterprise after completing survey! problem with collection, problem with drop off, car not good, no aerial, windscreen wipers disgusting to the point of being unsafe! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BEZIERS, FR - Reviewed by STEPHEN - 30 January 2023

" N problems at all, car was a free upgrade and the service was thorough and professional. "

" Prompt and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by JENNIFER - 18 January 2023

" The best experience I have had with Entreprise this time at Montpellier airport. "

" Everything went very smoothly and a nice model fuel efficient car was provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by PAUL - 15 January 2023

" Always works well. "

" Good personnel and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 12 December 2022

" As above "

" Good car and good service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PAUL - 23 November 2022

" Fiat 500 hybrid - great car and the staff were brilliant "

" It was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ANNE - 21 October 2022

" Auto Europe has been great and helpful throughout the whole process! "

" My flight got cancelled and I took the car a day later. They were great making this work with little fuss. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CHRIS - 13 October 2022

" I have used Auto Europe for my car rental in Nice for a few years now and have never had a problem. with any booking arrangement. When I have had to cancel due to Covid restrictions on travel I have always had a refund within a few days. as a booking service it is clear, competitive, and I shall continue to use Auto Europe "

" Counter staff were business like but not friendly., almost rude, as if we were a nuisance. Staff member insisted on walking around the car with me to look for damage even thought the outside of the car was so dirty no scratches were visible anyway. Chap said they weren't allowed to clean the cars due to water situation! He said the car was full of petrol and to bring it back full. On turning on the ignition it was clear it was only just 3/4 full. He did alter the contract to show that but it didn't inspire confidence. Main problem was that 2 days after finishing the rental and taking the car back, it appeared Enterprise had charged me twice for the insurance. A 2nd 'pending' charge appeared on my credit card for the same amount I had agreed for insurance. which had already come through on my card. On the first visit to sort this out the employee was very rude, unhelpful, and said it wasn't anything to do with Enterprise - it must be my Banks' fault. On checking with my credit card provider I was told there was a definite 2nd charge for the same amount visible on my account, but made on a different day. This needed a 2nd visit back to the office two days later to see the manager and explain all over again. A day later the 'pending' charge disappeared from my credit card, so all is well, but I won't be using Enterprise again. They never contacted me as they said they would to explain what had happened. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by DAVID - 11 October 2022

" Excellent from start to finish. Thank you.. "

" I'm a longtime user of Enterprise, due to their courtesy, professionalism & speedy, hassle - free approach to car rentals. Their branch at Marseille airport completely lived up to my expectations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by SANDY - 11 October 2022

" Everything was fine. "

" The staff were great and everything went smoothly. My only negative was the car was not as clean as usual but I know it can be difficult to sort out all the varying cars for pick-up times particularly when they are dropped off late. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

POITIERS, FR - Reviewed by VERNON - 10 October 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by GREGORY - 08 October 2022

" Booking process is very simple and efficient. The ability to claim a full refund gives you confidence to make a booking in advance. "

" Everything was good except the Enterprise office in Perpignan is in a very difficult location to collect and return the car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SIMON - 05 October 2022

" Overall Auto Europe was the best price i could find for this trip so i will try again next time. "

" I always try to use Enterprise or Locauto because your service has been good over the years. The overall value is not good at the moment purely because prices are so high. The service was still very good. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by ANDREW - 29 September 2022

" I'm a bit hesitant to recommend Auto Europe based on Enterprise's performance at Biarritz airport. However from the UK the booking of the car was easy, the price good for 6 days. What I cannot understand is why the price jumped from approx £ 120 for 6 days to over £ 400 for 7 days when trying to book my break for the same car. "

" My flight was delayed by an hour and 15 mins. We arrived at the Enterprise office and then waited 30mins to be served ( under staffed ! ) and then told there was no car available even though I had paid in full to Auto Europe. Apparentally they "sold " my car to somebody else because i didn't arrive ontime. Eventually they arranged to pick up a car from another site ( Biarritz railway station - only 10 mins away ) and then we waited 1 hour 30 mins for the car to be cleaned. The car had just been run through a car wash, no internal cleaning was carried out. Our pick up and drop off was carried out by the same employee who was professional, courteous, polite, helpful and hard working. He was also embarrassed at the overall situation. During our drop off we waited 20 mins plus to be seen and in that time we witnessed some staff taking a break in the office behind as we waited with another 4 or 5 customer who were returning cars. There was only one member of staff serving at that time and was later ( 15 mins ) joined by another who seemed to have some seniority. Its maybe indicative of the type of person they employ, we witnessed an elderly french female customer ask the second member of staff as to why nobody in the back office could serve the waiting customers. She was told quite arrogantly that they were on their break and they were entitled to it despite waiting customers. Not a good start or finish to our holiday break. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 4

BEZIERS, FR - Reviewed by JENNIFER - 23 September 2022

" Excellent "

" All went very smoothly and the car was in very good condition compared to previous Enterprise rentals. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ROBERT - 21 September 2022

" As above "

" Unaware that collection of the car had to be exactly the time stated on the reservation "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by IAN - 14 September 2022

" We have generally had good experience with AutoEurope but the last car was a bit dodgy "

" Although the staff were helpful and tried their best they were short staffed. The car arrived empty of fuel and we had to wait for it to filled up. There was a lot of damage to the car, the fuel gauge was faulty and the engine sounded very rough like it could almost break down. It also smelled a bit of cigarettes. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PERPIGNAN, FR - Reviewed by DAVID - 31 August 2022

" better than normal "

" very good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JESSICA - 26 August 2022

" I did not hire a car "

" I cancelled my hire car on the 13th August because my flight was cancelled. We then had to drive to Bergerac in our own car as therecwere no other flights. The person I spoke to said I would get a full refund because I had taken out cancellation insurance. I sent an email about this but i havent heard anything more. Is this being processed please? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by DAVID - 25 August 2022

" I often use Enterprise as they are easy to deal with and are generally very helpful. "

" As always the Enterprise staff were pleasant and helpful. We arrived a little early and our car was not ready but they offered me a smaller car than the one I had booked and prepaid, which I was happy to accept, rather than wait. There was a suggestion that I might get a partial refund but I have yet to see this. The car was quite good but the clutch was a bit juddery moving away in 1st and I was unable to understand a persistent alarm (explained at drop off). However it did what we needed it to comfortably. I am still wondering about the partial refund! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by MATT - 22 August 2022

" Very unhappy with service and product received from Enterprise "

" Please can somebody respond to our email communication sent 16th August (to Enterprise) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIARRITZ, FR - Reviewed by STEPHEN - 21 July 2022

" Mainly positive apart from the smoke smell "

" Collection and drop off very easy and car in excellent condition apart from the interior has a strong smell of stale smoke with did not get any better during our hire. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by ANDREW - 13 July 2022

" Awful. Rang for help but was told to call the car hire firm. No support whatsoever. Extremely rude and sarcastic staff. Never again. "

" Wrong car, boot wouldn't open, one light defective, no fuel on a Sunday, promised call from manager never happened, appalling service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ALAN - 10 July 2022

" Below average "

" Long wait to collect car even though counter service. Relevant car was not available but offered fiat 500 or much larger vehicle. Eventually given car that was in poor condition with over 44000 miles on the clock "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 3

LIMOGES, FR - Reviewed by PAUL - 05 July 2022

" As item 3 - if you won't ask Enterprise to provide English contracts, with useful diagrammatic information, at least warn the person using your service... "

" I'll provide two elements of feedback. First part - . On dropping off the car, using an out of office hours key drop, I received very quick email to say the car had been received and all was good - no excess charge. This was brilliant. Second Part, which I have fed back to Enterprise: I booked the car in English needing no translation, but the document I was asked to sign at the airport was in French, my French is quite limited, so I really had to sign blindly. (I could have sworn that I have been given English contracts to sign in the past - I visit once every other year to catch up with family.) I would understand receiving the documentation in French, if I had had to book and pay for the hire in French to begin with. Please offer an English version in future, or at least warn on the English booking site that the contract you will be asked to sign will be in French. In the old contracts, I was given pictoral/car drawings with marks on the drawings to show where damage is located, under the new written email French contract there is nothing like this - an image is fairly language independent - please add this to the email contract. When I asked about the existing damage as I was a little confused, the assistant showed me photographs of the damage on a tablet - please add these to the contract email, these also help to understand where the damage is. I think the assistant told me to return the car full, (I'm pretty sure she did) but on driving the car I found it was only half full. (The display was quite dark and it only showed as not being full when it dropped below half full.) This really worried me, given the cost of fuel at the moment. I ended up calling the airport office to clarify, as the mileage was also wrong - after many failed attempts, due to the very narrow window of time the office is open and getting "press the huit key when I tried contacting the local office, even though pressing huit/8 was never offered, for the local support and made no difference.) Anyway, the person I spoke to explained that I only had to return it half full and when I struggled through the French contract, I could see "1/2 carbarant", which I guess means half tank of fuel. I wasn't given any instructions on leaving the car park - the barrier didn't open, I was given the car in the main car park and ended up using a ticket left in the car - I had to pay to leave the carpark! (Why wasn't I left the car in the car rental carpark, or why wasn't I given a ticket that would result in needing not to pay to leave the carpark?) I wasn't given any instructions for returning the car, this worried me because over the last ten years I have had to return the hire cars to various locations - the lower car included. We fortunately picked the right place, but it wasn't clear, we just guessed. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by SUSAN - 25 June 2022

" Very easy to book and good efficient and friendly service "

" Efficient friendly staff very helpful Well done Enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by OLIVER - 21 June 2022

" Excellent "

" Very helpful staff at Perpignan airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MARCO - 17 June 2022

" I was allowed to book a car for hr 19:00 on your website, but the pick up office closed at the exact same time. I foudn the office closed and could not pick up the car that I have already paid. I have writte to your customer center, and I have not received any feedback yet. I am expecting a full refund "

" I was allowed to book a car for hr 19:00 on your website, but the pick up office closed at the exact same time. I foudn the office closed and could not pick up the car that I have already paid. I have writte to your customer center, and I have not received any feedback yet. I am expecting a full refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by MICHAEL - 09 June 2022

" Excellent service "

" Excellent quality "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 31 May 2022

" Quite expensive but overall happy "

" Very friendly staff and service "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DEBBIE - 27 May 2022

" Smooth collection and drop off. Helpful staff. Very Comfortable car. "

" Smooth collection and drop off. Helpful staff. Comfortable car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JAMES - 11 May 2022

" On the whole pretty good "

" Very straightforward pick up and drop off "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LYON, FR - Reviewed by CRAIG - 27 April 2022

" The experience of booking with Auto Europe is first class however enterprise or not and should be struck off "

" They charged us €75 for a chip in the windscreen that was impossible for us to see because the car had dirty drips from a hosepipe wash that it just had and it was not visible until we cleaned the windscreen on the motorway. Will never ever use enterprise again "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NICE, FR - Reviewed by PATRICK - 26 April 2022

" On the plus side, the operative I spoke to was very responsive and it was impressive how quickly he was able to switch our order to another supplier (Sixt) at no extra cost. The Nissan Qashqai was a nice car though it was not the estate we had ordered and had a trunk too small to take 4 suitcases. On the negative side, I'm not sure about using AutoEurope again if I am going to be matched with car rental firms like Enterprise. There are obviously good reasons why they are cheaper. It was a stressful experience that was luckily resolved by managing to get hold of a person at AutoEurope who could resolve it. What if I couldn't get through on the phone to someone in future, or they weren't able to help? "

" Enterprise had only two vehicles available at Nice Airport when we arrived: a small car and a 9-seater mini bus. They could not come close to delivering the estate car we had ordered. How can they be so far out? Their systems must be useless, accepting many more bookings than the cars they have. I will not book ahead with them again. I rang AutoEurope and was luckily able to switch to Sixt which had many vehicles available. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

LYON, FR - Reviewed by JASON - 19 April 2022

" No problems picking car up, everything was nice amd easy, will definitely use this company again. "

" Always nice to have a good experience when picking up a hire car abroad, I have used autoeurope "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by HUW - 21 March 2022

" see above. "

" Getting to French sector of Geneva Airport very complicated. Advised on departure that we would not need a vignette to drive through Swiss side providing we didn't stay in Switzerland (were going to Annecy). Pulled over by police on return and had to pay €40 for vignette. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by CLIFFORD - 20 February 2022

" My trip plans changed at the last minute due to Covid. My rental was completely unchangeable, and I felt this was not well explained when I booked. I have rented many times thru Auto Europe, and this is the first time I've experienced issues like this. "

" Enteprise was fine and helpful "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEZIERS, FR - Reviewed by CHRISTOPHER - 05 December 2021

" It was excellent, no issues at all. "

" The service was excellent. And conducted in english for my benefit, because I am not fluent in french. The pick up was quick - over the years I have become used to long waits with every provider - but it seems Enterprise have speeded up their process. The car was excellent, in perfect condition, and a pleasure to drive. The drop off was speedy - hardly any wait. Electronic contract - very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MICHAEL - 15 November 2021

" Good, easy booking, good value, good back up "

" Very good service, great value, great vehicle (clean/new/great condition). Only negative was a long wait/queue to pick up, only one staff member serving. Took an hour from starting to queue to driving away. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by FRANCIS - 01 November 2021

" Easy to use. "

" Friendly & helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LIMOGES, FR - Reviewed by CHANTAL - 27 October 2021

" It is so easy to book and the price is always the best in comparison with other sites "

" it was fine, I didn't take the extra insurance as €25 a day was expensive. But everything went well, the car was better than expected. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CARCASSONNE, FR - Reviewed by ALISTER - 25 October 2021

" It's a really simple, easy way to sort car hire. "

" Lady at the counter was fantastic! Really helpful and friendly! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RUSSELL - 04 October 2021

" All good. Many thanks. "

" Very helpful staff. There was a slight hold-up, but they mitigated that by not charging for an additional driver. I hire from Enterprise a lot (especially when I'm working in USA) - my pick of the crop. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by MARK - 26 September 2021

" Excellent service with very friendly efficient staff. Car was exactly what we wanted & there were no issues. "

" Excellent service with very friendly efficient staff. Car was exactly what we wanted & there were no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by TOBY - 30 August 2021

" Couldn't be better "

" Quick and easy pick up at the airport. Car in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JOE - 31 July 2021

" Unfortunately 2 days after making my reservation, and paying the extra to enable changes/cancellations, I had my trip cancelled due covid 19 restrictions. I tried to get in touch to cancel my booking, but with no email confirmation of my booking, or any form of correspondence in actual fact It was impossible to reach anybody that could help. My booking literally didnt exist. That was until after the date that i was meant to have had a hire car, at which point I recieve a feedback request and confirmation if the full amount being deducted from my bank account. Absolutely disgusting. Especially in such times. "

" Unfortunately 2 days after making my reservation, and paying the extra to enable changes/cancellations, I had my trip cancelled due covid 19 restrictions. I tried to get in touch to cancel my booking, but with no email confirmation of my booking, or any form of correspondence in actual fact It was impossible to reach anybody that could help. My booking literally didnt exist. That was until after the date that i was meant to have had a hire car, at which point I recieve a feedback request and confirmation if the full amount being deducted from my bank account. Absolutely disgusting. Especially in such times. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by JAMES - 02 March 2021

" Flawless service and great price as usual. "

" Highly efficient and safe. Car in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by KEVIN - 27 December 2020

" Very efficient. Very serious & professional "

" Attention to detail was reassuring "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SERGE - 04 November 2020

" simple and easy "

" easy to rent made sure you booked the time corectly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by HARRY - 04 November 2020

" I use Auto Europe regularly and trust their customer service and ability to get the best price. "

" Excellent service but the hire was extremely expensive (£135 for 2.5 hours, including drop off at Nice airport). This seems excessively expensive, particularly at a time of very low demand. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PHILIPPE - 13 October 2020

" So easy to book and really easy to get someone to talk to, very good service! "

" Excellent service from beguining to the end...All explained and no hard selling for their insurance! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by SHEENA - 30 September 2020

" Auto Europe always have the best prices and vehicle selections "

" Very quick, friendly and efficient service. Really good to have a call the day before drop-off to confirm arrangements as we were dropping off out of hours. Will definitely use again. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANNE - 16 September 2020

" everything was perfect at Lyon Airport EuropCar . I Got a Peugeot 3008 - Very good car !1 "

" Everything was perfect at Lyon Airport EuropCar . I Got a Peugeot 3008 - Very good car !1 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MICHAEL - 07 September 2020

" Very good. Needed a car at very short notice and this was no problem. "

" Very friendly and helpful staff. Good ambassadors for the company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JOEL - 04 September 2020

" I like Auto Europe, it's simple, easy, cheap and I've never had an issue with any of my previous bookings, if only there was a regular user discount!! "

" The people were nice, the car was also confortable and well looked after in and out. But, the car had a low amount of AdBlue in it, the EMS light was on the whole time and to start with gave me the wrong key. I was changed my deposit and not just put on hold, therefore on my return I lost £2 due to the currency rate changing, I've never had this with other rental companies. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NICE, FR - Reviewed by LUKE - 31 August 2020

" I use auto Europe for all my trips and usually they are great, however Enterprise really let themselves down on this one. I won't be using them from Nice again. "

" It's a real shame, I've used Enterprise several times before but won't use them again. They were extremely unhelpful when I arrived and realised I'd booked a day late, only offering to upgrade me to top class vehicle for €50 a day even though I was quite distressed as this was an urgent visit for a sick family member. When I did pick up the van (After having time spend a night in Nice at an extra cost of €150)I was then told it was not covered by the usual excess and any damage could result in having to pay for the whole vehicle! Just to try and blackmail me into their upselling insurance! A total stressy rip off! Then when I wanted to extend the trip by a week, it took over an hour to get through to someone with several hang ups. I did eventually speak to a nice guy but they could not extend at a reasonable price. It seems crazy that they don't want a weeks rent at a reasonable price and I can't believe anyone else wanted my van! So I had to come back to Nice and switch a 3 hour round trip. Interrent/Gold Car were amazing in comparison. A free upgrade and all the staff were super friendly and helpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PERPIGNAN, FR - Reviewed by IAN - 19 August 2020

" All good "

" Got what I wanted and no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by BENJAMIN - 18 August 2020

" Easy to use and book... great value for money "

" Outstanding customer service and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LILLE, FR - Reviewed by NICOLAS - 15 August 2020

" Can't wait to buy a car "

" No window cleaner, knowing that I was about to drive for 6 hrs ! Car dirty, mentioned it but the guy didn't car ! Advertising discount on car rental is false and never happened !!! Always double up price during holidays !!!! Seriously ! We all know the trick but provide a bad reputation ! Don't be surprise with the actual world if many companies are shutting down ! Valorise customers before profits !!!! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 3

NICE, FR - Reviewed by CHRISTOPHER - 13 August 2020

" Prices high on this occasion, but for all options. "

" Excellent. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by JEFFREY - 06 August 2020

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by RAYMOND - 31 July 2020

" Disappointed with the car and the expense! Very happy with AutoEurope as the staff are always professional and very helpful . "

" The rental car had 70,000 kilometres on the clock. A first for me in all my years of renting. Also, the car's paintwork had so many dents and scratches that it took ten minutes to photograph all of them! Interior was fine and the car drove well. For £40 a day I found this a very expensive experience. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BERGERAC, FR - Reviewed by JAMES - 18 April 2020

" Do not use "

" Didn't allow me to change date or refund whilst dealing with family issues regarding coronavirus. Will not be using company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by NICHOLAS - 22 March 2020

" Never again will I book through your company. You refused me a refund when flights were cancelled during a pandemic. Shame on you. Don't use the excuse that it was a response from enterprise. It was not - i checked with them. "

" They tried to do the honourable thing. Sadly they advised that auto Europe would not "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by LESLEY-ANNE - 17 March 2020

" Easy booking and able telephone if needs be. "

" Customer service was excellent. Couldn't rate the staff highly enough. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by STEWART - 16 March 2020

" Top quality service. "

" I don't usually bother with reviews but I have to say my experience at Enterprise Nantes was exceptionally good. Courteous, efficient and helpful staff. Nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 14 March 2020

" Fully recommended. Good service and value "

" Attentive and excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOHN - 10 March 2020

" No nonsense .....no crazy damage inspections. Just a common sense check "

" Dry easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JEFF - 08 March 2020

" My experience with Auto Europe has always been good "

" There seemed to be a problem when we arrived at the desk, it took a while to find a car. What we got was a rather sad vehicle, mechanically it was fine with no problems, there were many scratches around the outside but mainly the seats inside were badly marked and looked very shabby. We have previously had good service from Enterprise so I will give them the benefit of the doubt but they need to do better than this "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 3

NICE, FR - Reviewed by TIMOTHY - 05 March 2020

" See above "

" Hassle free and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANDREW - 05 March 2020

" all good "

" Bordeaux - We picked the car up in the dark but the friendly Enterprise employee came out to the car to show and agree the existing scratches. When we returned the car the examination and confirmation of no extra charges was again fast, efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by LAURIE - 04 March 2020

" Very efficient service "

" We were upgraded at no extra cost to an automatic car and it was superb....Thank you. Delivering the car back involved a wait of 15 minutes although the person was extremely polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by GUY - 28 February 2020

" Very good, make sure you go to France not Switzerland or you'll get fleeced! "

" Fantastic, but why is it 6 x the price if you go to the wrong half of the airport? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by BRIAN - 18 February 2020

" Good quality car, good service and fair price "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by LEE - 13 February 2020

" n/a "

" didnt explain the paper worker, just told to sign , expensive for extra insurance .While being served dealt with some one else "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 9

NANTES, FR - Reviewed by GAETAN - 13 February 2020

" Just perfect "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TARBES, FR - Reviewed by PAUL - 09 February 2020