EUROPCAR FINLAND Car Rental Reviews

KITTILA, FI - Reviewed by GUY - 12 March 2025

" Auto Europe offer a very consistent experience, and always deliver very competitive rates. "

" Another great rental experience from Europcar in Kittila, thank you. Dropping a 10 down to an 8 because of damage present on the car at the start of the rental that didn't appear on the paperwork. This has happened to me twice now at different Europcar locations, so please Europcar, fix the problem! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HELSINKI, FI - Reviewed by MIHAI TEODOR - 06 November 2024

" Terrible. Terrible. Terrible. One worrd for it. Even though the booking was made for more than a month in advance, on arrival instead of manual Opel Grandland i was offered automatic Toyota ProAce. Not the same gear box, nor the same car category. I have contacted EuropCar through the email. They said they will get in touch in 5 days. 40 days later still waiting. The first time I used this company. Never again. "

" Terrible. Terrible. Terrible. One worrd for it. Even though the booking was made for more than a month in advance, on arrival instead of manual Opel Grandland i was offered automatic Toyota ProAce. Not the same gear box, not the same car category. The first time I used this company. Never again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KITTILA, FI - Reviewed by GUY - 09 January 2024

" Another very easy, straight-forward and faultless rental from AutoEurope & Europcar. Thank you, until next time!! "

" I have used Europcar in a number of locations around Europe over the years, and have always found them to be friendly, efficient and cost effective (excellent value for money). This rental in Kittilä was no exception, perfect thank you. Great service, a very nice car, and a smooth, seamless collection / return experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROVANIEMI, FI - Reviewed by STEPHEN - 30 October 2023

" Met at the railway station by Eurocar representative, very friendly and gave me all the information I needed. Child seat ordered at time of booking and was fitted in the car, it was in good condition. "

" Used Europcar many times, easy to use and found me a great value car at Roviniemi, Finland. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by DAVID - 30 July 2023

" We have never had a bad experience with Auto Europe "

" Superb service and an excellent car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KUUSAMO, FI - Reviewed by WILLIAM - 24 February 2023

" Car level received an upgrade - automatic versus manual expected. This was useful on a snowy incline. Car features are excellent and no hidden switches to worry about. Adding extra driver was painless. My only gripe would be that the wording on the extra insurance cover beyond basic is unclear. I thought I had ordered extra but found that I still needed to take out an extra level of cover to be fully protected from any body damage etc. That was 20 Euros per day which is quite a sum on a 850 Euro car hire. i Have still to see my bill to my credit card. I am hoping for no surprises. "

" As a returning customer, I was pleasantly surprised by the improvement in service and quality of car provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KITTILA, FI - Reviewed by DARREN - 25 March 2022

" A great hiring experience in Kitilla. A great quality vehicle and process. We will definitely use you again. "

" Seamless and very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by MARKKU - 22 July 2019

" Good service "

" Good just a bit expensive "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IVALO, FI - Reviewed by IAN - 24 March 2014

" The AutoEurope person who dealt with my reservation was excellent. The Europcar person @ Ivalo AIrport we dealt with when collecting and returning the car was exceptionally good. I did use Europcar's free 'phone to call central Customer Service when I thought their Airport Office was closed (returning vehicle) and the man I dealt with was particularly unhelpful. Firstly offering to be at the airport within an hour, then, when he realised my flight was 3 hours away elected to come to the airport 15 mins before departure. So lazy! NOT what I call good Customer Service. "

" It's all about personalities. The man who handled my reservations this past year has been very very helpful. Clearly he understands what great Customer Service is all about. "