Auto Europe
- North America
- Central America
EUROPCAR FRANCE CUSTOMER REVIEWS
- 8
- 8.4
- 8.7
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR FRANCE Car Rental Reviews
Average Rating for Europcar :
LA ROCHELLE, FR - Reviewed by PAUL - 16 September 2025
" Would recommend both auto Europe and Europe. "
" The staff were very helpful and changed the car originally offered due to my size. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALAN - 14 September 2025
" Easy booking process "
" Very smooth experience both collecting and returning car. Friendly, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JACQUELINE - 11 September 2025
" Auto Europe was great. "
" Huge queue at Nice airport so had to wait an hour and a half to be served. Then the smart key didn't work. No staff in the car park to help. Had to change rental car and was at Europcar for three hours !!!! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LYON, FR - Reviewed by ALAN - 19 August 2025
" All went well. No receipt given or email sent to confirm no problems when car was returned. Will keep an eye on credit card statements for a while. "
" Relatively quick pick up of the car after a mix up of which car I was to be given. Ended up with a VW Polo which I was pleased about as the other one was a MG3 which by the damage report was well used. Return of the car was straightforward and pointed out damage to car which had been photographed on pick up. Only worry during my holiday was there was no spare wheel in the boot of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by STEPHEN - 16 August 2025
" Decent price via Autoeurope, simple pick up and drop off at Bordeaux airport. "
" Good company no hardsells, nice vehicles "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by RICHARD - 15 August 2025
" Ok "
" 2nd pick up from Bordeaux, they tried to tell me the car i ordered wasn't available and I would need to pay extra. I refused, then got the car is ordered "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LYON, FR - Reviewed by KELVIN - 06 August 2025
" Was charged twice for the same rental. After a flight delay. The second car costing 3 x more than the first. Including an 8 day 'customer request' charge, On a 4 day rental. No explanation "
" shit "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by KELVIN - 04 August 2025
" Easy to use website & very competitive prices "
" Easy to use at Bergerac Airport, staff friendly & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 04 August 2025
" Good car, very helpful and friendly staff in both Toulouse and Montpellier "
" Good car, very helpful and friendly staff in both Toulouse and Montpellier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MARTIN - 21 July 2025
" Have used Auto Europe for several years and have always found them to be a reliable and effective agent. "
" Excellent counter staff service on arrival and departure. Car itself was showing " oil level" and "service overdue" on the dashboard. Both notices were disconcerting. Car itself gave no trouble during rental period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ANNECY, FR - Reviewed by SABINE - 10 July 2025
" Easy "
" Very easy. Could have done details included, like cost of using the car in another country or cost to add another driver, incl under 25yo "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MARK - 09 July 2025
" We had to extend our hire due to a flight cancellation but one quick call and it got sorted "
" Car was excellent, pick up and drop off no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ROBERTO - 04 July 2025
" I got an upgrade which was very satisfactory "
" They were very friendly and offered me a car even though I was on an early flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by PAUL - 01 July 2025
" As always Auto Europe easy to deal with "
" Friendly staff, car as described. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ROBERT - 29 June 2025
" If my experience is typical , europcar deserves to go bankrupt "
" Counter staff on collection lied to me and pressurised me into spending 30% more than prebooked price on some unnecessary insurance add on, very disappointing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANN - 19 June 2025
" Car checked on the spot at return and signed off so no worries about hidden charges. "
" Excellent customer service. The agent went above and beyond to help. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by REBECCA - 09 June 2025
" All good "
" All went smoothly. Just find prices very high in France "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIVE, FR - Reviewed by SALLY - 09 June 2025
" The service was excellent and staff at Brive airport were very helpful. Thank you, I shall definitely recommend. "
" An excellent service, thank you! Loved the Fiat 500! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by WALID - 06 June 2025
" Dishonest Fuel Charges – Avoid Europcar I had a very disappointing experience with Europcar and cannot recommend them. One of the most frustrating aspects was their exploitative fuel policy. If you return the car with any fuel missing, they charge you €4.50 per liter, which is more than double the price at any regular petrol station (currently under €2 per liter). On top of that, they add a fixed refueling fee of €20, no matter how little fuel is needed. For example, I was missing 10 liters, I end up paying €65 in total -- that's €6.50 per liter, which is outrageous. This policy feels deliberately designed to overcharge customers, especially those in a rush or unfamiliar with the process. Between this and other hidden fees, I will never use Europcar again, and I strongly advise others to choose a more transparent and honest rental company. "
" Dishonest Fuel Charges – Avoid Europcar I had a very disappointing experience with Europcar and cannot recommend them. One of the most frustrating aspects was their exploitative fuel policy. If you return the car with any fuel missing, they charge you €4.50 per liter, which is more than double the price at any regular petrol station (currently under €2 per liter). On top of that, they add a fixed refueling fee of €20, no matter how little fuel is needed. For example, I was missing 10 liters, I end up paying €65 in total -- that's €6.50 per liter, which is outrageous. This policy feels deliberately designed to overcharge customers, especially those in a rush or unfamiliar with the process. Between this and other hidden fees, I will never use Europcar again, and I strongly advise others to choose a more transparent and honest rental company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 25 May 2025
" The best car rental experience I have had. "
" The staff were superb, and handled my somewhat complicated situation with skill and friendliness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by NEIL - 06 May 2025
" Everything is as it should be, will definitely use EUROPCAR again. "
" Efficiently run and helpful staff, easy collection and easy drop off, my deposit was refunded virtually immediately on returning the car, very happy customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GARETH WYN - 29 April 2025
" Overall ok, just the naa as ligation and stickers. "
" The car was great and the service was good. However we did have issues with driving the car from the French sector of the airport to our destination- Chamonix, whilst having no mobile service in Switzerland (blame Brexit) and needing to avoid Swiss motorways as the car didn't have a Swiss vignette. There was also an issue when we went to Annecy as it has a ULEZone and the car didn't have a Crit'air sticker - which is compulsory. When we called Europcar they just told us to ignore the rule! We still haven't had our deposit back so hopefully we weren't caught! Finally we had the same problem getting back to the drop off as we had getting from pick-up - no satnav and no vignette for Swiss Autoroutes. Finally "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STUART - 29 April 2025
" When I arrived the vehicle I had reserved and paid for in full had been given away and I was charged an extra £400 for another vehicle. "
" When I arrived the vehicle I had reserved and paid for in full had been given away and I was charged an extra £400 for another vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NANTES, FR - Reviewed by ANNE - 25 April 2025
" All good! Very smooth and quick, from pick up to return of the car. Brand new car, that's always nice! "
" All good! Very smooth and quick, from pick up to return of the car. Brand new car, that's always nice! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LEE - 24 April 2025
" No issue "
" Process was slow as they were trying to hard sell extra insurance to everyone. I had purchased this through you but they said they couldn't see it? "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by CHARLES - 22 April 2025
" NA "
" The car wasn't full of petrol which I didn't realise until I'd left the carpark. It cost me 35 euros to refill. It normally costs around 20. Apart from that, it was a great experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHN - 20 April 2025
" So simple, very clear, very easy, thank you. "
" All very simple and efficient, thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AIX EN PROVENCE, FR - Reviewed by MANDY - 19 April 2025
" I hope you feed this back to Europcar "
" we were given a audi A1 vehicle that was in very bad condition, lots of scratches, the seats were stained but we accepted this as it was only a couple of days... we were due to drop the vehicle at Nice airport, a different location. We went approx 200 metres when we experienced a toxic and acrid smell coming into the car, then we noticed bug flumes of smoke coming from the rear of the vehicles we had not even left the station area. I put my hazard lights on told my passenger to get away from the vehicle, I walked the 200/300 metres back to the office - the employee wanted me to drive the car back round to the car park I refused for fear of the vehicle catching fire. We were given a replacement vehicle that was new (yaris) which was fine. I have to say it was the worst hire car experience I have ever had, we were 2 females, it was pouring with rain & late afternoon, had we left the station grounds this car would have broken down ... we could see the huge plumes of smoke as the employee drove the car away from us. I really felt we were given the worst car on their possession & maybe because it was being dropped at a different location. Both my passenger and I were quite shaken and just kept thinking what if we had broken down on the motorway on the dark "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by KENNETH - 15 April 2025
" Found a great deal for us. "
" Very friendly and efficient staff. I was slightly worried as the car came with a huge list of bumps, scratches and scrapes which were hard to interpret French. However, it was all fine and the return process was very smoothe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by NAOMI - 11 April 2025
" I have shared my experience above. I was thinking I had a good deal with Auto Europe up until I actually arrived at the Europcar desk. I don't know who is to blame for the misrepresentation? I would like my money back. "
" Unfortunately our flight was delayed and despite having given my flight details. Europcar said they had given my car away. So I had to hire a bigger car at twice the price. They told me that I should have hired the car directly with them instead of using a third party. I was left with very little options. I also had to pay a road tax and toll charge for hiring on the French side when I wanted to drive in Switzerland. It all felt like a scam for more money and I was left with a bad taste in my mouth. I had to pay another £260 for my hire car, which was a huge cost and one I did not expect. I am most upset. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 08 April 2025
" Always use Auto Europe and happy to recommend "
" The drop off was hindered - and severely delayed my arrival into the airport terminal - as the registration of the car I was driving did not readily appear on the Europcar system. The operative worked hard to complete the drop off process (had to go into the office on several occasions) and we agreed that I could leave without electronic (or paper) transaction to prevent further delay. The length of time the drop off took did cause some unease amongst my family. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by GUILLAUME - 01 April 2025
" Went well overall "
" À franchise to europcar and too picky to extremely minor existing damages to the car including the wheel covers. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ANNECY, FR - Reviewed by MARIE-CHANTAL - 19 March 2025
" I hired the car in Savoie, a mountainous region and I needed a small car because I am short and need a small car to be able to sit and see comfortably. I was given a Susiki swift. The size of the car was fine fo me, but the engine totally inadequate for mountain roads, it was like driving a tractor, and in town it was driving me crazy beeping persistently at every change of speed limit. There may have been a way of switching the sound off, or at least turning it down, but as there was no manual in the car I never found out how to do it. So all in all a very miserable driving experience. "
" Booking and collection process was fine, but I didn't like the car allocated to me. 1. the car engine was too small for mountain driving. As the car was hired in a mountainous area, it was to be expected that it would be driven on steep roads and hairpin beds. More suitable cars should be provided. 2. When driving around town the car was extremely irritating, beeping frequently at every change of speed limit, and they were very frequent in Annecy. 3. The car manual was not left in the car, so I couldn't check whether any adjustment was possible. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by TIMOTHY - 16 March 2025
" Ginevra at the check in desk was friendly, welcoming and efficient. She could not have been more helpful. "
" 1 day insurance to cover excess was very expensive "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by JULIO - 10 March 2025
" Good quick service "
" Good quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RICHARD - 06 March 2025
" Booking via Autoeurope was good. I thought we had a good price for a premium car however what we received was not a premium vehicle. "
" When we arrived the car was not ready. We completed the paperwork and then had to hang around for 30 mins waiting. When I questioned the staff how much longer it would be. I was told by Edis. I don't know I am not driving the car. The vehicle that arrived was dirty very badly dented and scratched on most panels. The inside was dirty there was rubbish and tools in the door pocket and the service light was on. I was also told because I do not have a gold or platinum credit card they were not going to accept my booking. I argued that as I have plenty of cards with very high credit limits so they relented "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, FR - Reviewed by DAVID - 05 March 2025
" Good experience but would have liked more attention to my Europcar complaint. "
" I was very disappointed with the service received when collecting a Europcar from Geneva airport (French side). I had to queue for 40 minutes to be dealt with for a prebooked car and there was hardly anyone in the queue (each person was taking forever to deal with). On getting to the front of the queue, the car I'd booked wasn't available, they were trying to pressure me into buying additional insurance, then I needed snow chains but they didn't fit the alternative car, so I was forced to upgrade for another 99 Euros. On arriving home, I realised they cancelled the pending payment on the card I gave them for the upgrade and billed it to my Amex, incurring additional cost. The reason the queue took so long was that everyone in front of me were also being pressured into additional payments. When I said "this feels like a scam"; the lady took a very aggressive and rude manor. Not the welcome we'd hoped for when arriving on holiday; it was very disappointing and, as such, I will never use Europcar again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by PETER - 24 February 2025
" rude staff "
" damaged rear break light on collection "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 20 February 2025
" All went smoothly "
" All went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by MALCOLM - 10 February 2025
" As stated at Item 3 above. I think all cars should come with a spare tyre or other means of overcoming a puncture. "
" The car hire document listed a lot of external damage and when I reviewed it before setting off I found even more than was listed, so I photographed everything I could see. Sure enough, when I handed the car back the guy pointed out additional damage that was not on his list so I was saved when my photos showed that damage was there at the time I took possession of the car. So it is vitally important to photograph every bit of damage you can see before you set off and don't forget wheels, the roof, the interior and the boot. I was concerned the car had no spare tyre and no other means of overcoming a puncture except needing to call for assistance which could be a big problem if heading to the airport to catch a plane! So check this also before setting off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by LESLIE - 05 February 2025
" Would definitely recommend. "
" Lovely people, who provided a fast efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JAMES - 19 January 2025
" I have used Auto Europe for many trips to Geneva, though I think this will be the last time unless I have the excess booking fee refunded. "
" Very disappointed to find that upon arrival my original booking was no longer available, therefore we were told we must upgrade which cost a further €240! Will not be using this service again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NANTES, FR - Reviewed by ANNE - 03 January 2025
" All went well. "
" An expensive rental but all went smoothly. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALAN - 29 December 2024
" Overall no issues. "
" Car battery possibly aging. Range was substantially lower than car hired at same time last year. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by RICKY - 07 November 2024
" Simple to book a car hire vehicle. "
" The downsides of our hire were that we were given a smaller vehicle (challenging to store our baggage) and the attempted sale of additional excess cover insurance when we already had purchased this through Auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULON, FR - Reviewed by LARRY - 01 November 2024
" Overall a very good hire "
" Very good hire. One's always looking for a lower price with good service. The hired vehicle was very good but the screen washer appeared to have not been filled and, being a Toyota Aygo, it was not obvious where to refill the screen wash. This was reported on returning the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by NORMAN - 29 October 2024
" Very easy and satisfactory "
" Easy to book at a good price, very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANDREW - 21 October 2024
" Good service with no issues "
" Efficient and helpful service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AILSA - 20 October 2024
" Check in at the end very prompt and organised Finding a car at the beginning very slow as my booked car was not available and it took a long time to sort an alternative "
" Very good apart from not understanding the insurance - although I thought I had full cover with no waiver from Auto Europe this was not the case with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KRISHNA - 19 October 2024
" Auto Europe was fine as usual, and I have been using you for many years, but Europcar were appalling, rude, untruthful and entirely unhelpful, plus I ended up paying about 40% more than the advertised price. "
" I understood I booked a Volvo XC40 SUV to accommodate my family and all their luggage. I was offered a Renault Megane in very poor condition, nearly every panel damaged. I refused it but was told there were no SUVs available. That was not true, there was a a Toyota RAV 4 SUV parked right outside which they reluctantly gave me. It promptly broke down and I had to return 100 kms to Marseille to pick up a replacement MG SUV. The counter staff were exceptionally rude, even for France. I have been renting cars at Marseille airport for over 35 years without problems but I will never use EuropCar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PARIS, FR - Reviewed by ALISON - 18 October 2024
" all ok this time except inaccuracy for location of Europcar in airport. It stated 'Desk in West terminal'. In fact terminals are called 1,2,3 and it happens to be in P (parking) 3 but it took an unnecessarily long time walking to and fro to find the location. There is not a desk in the terminal at all, the paperwork is done in a cabin in the underground car park "
" Efficient collection and drop off Good standard car, suitable for our needs No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIARRITZ, FR - Reviewed by ANDREW - 17 October 2024
" Auto Europe remain my go to car provider as the service is excellent and the cancellation policy so easy to manage through their app. "
" The staff were prompt and processed me through quickly, but it transpire they wanted to close as when I drove back to the office to discuss a dent from the other side of the car park they were closed. however, they made it clear that I was take photos of any aspects I had concerns about. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by CHRISTOPHER - 12 October 2024
" Aaa "
" Aaa "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by BRIAN - 12 October 2024
" At least they didn't try the hard sell on Extra Insurance when I collected the car. "
" The car was not the type I ordered. The roads and parking in Corsica are very difficult so I wanted a small car. I was actually given a large Estate Car which was totally unsuitable. The car should have been full of fuel but was empty. I didn't realise this until I almost ran out and panicked as I had to urgently find a fuel station. The car was filthy and had rubbish in from the last user. I.E tins of orange juice. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AIX EN PROVENCE, FR - Reviewed by PENELOPE - 01 October 2024
" All in all I had a very positive experience. "
" Very smooth. I would have preferred to have a smaller car, ie a Fiat 500 or similar, as per the reservation. However the Renault Clio drove well. I would have liked the car to be checked over as soon as I returned it, but there were no staff available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOURDES, FR - Reviewed by KEVIN - 28 September 2024
" Very pleased with the overall experience. "
" Everything worked well. Staff were polite, efficient and business like and carefully checked the vehicle at collection. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by NICOLA - 28 September 2024
" The problem with the car didn't appear to be that of Autoeurope but I can't be sure what arrangement was made between Autoeurope and Europcar "
" When collecting the car I was asked if it was only me, which at the time it was. I was told the car had a big boot, was that ok? By this I presumed it was an estate. When finding the car in the car park it was raining heavily and there wasn't much space between my car and those either side. My priority was to do a quick video around the car and put my bags in the back. When I arrived at my accommodation I could see that although the car had 4 doors there was no back seat, just a cover over a solid floor. I had family to transport around with me and having only 2 front seats this was impossible.I ORDERED A CAR NOT A VAN! After the second day the tyre warning light came on. Finding somewhere to check the tyres was impossible and I was very nervous, particularly travelling the distance back to the airport, that I may have a slow puncture. When handing back the car the man said, we have this problem all the time, it's a fuse issue. Was I happy with the car? No. It wasn't what I ordered and wasn't in a fair condition. Would I use Europecar again? No. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MARSEILLE, FR - Reviewed by ROBERT - 25 September 2024
" As everything was completed on-line our experience was straight forward "
" A completely trouble free, and stress free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULON, FR - Reviewed by GARY PAUL - 25 September 2024
" All made easy "
" As usual friendly and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by NIGEL - 20 September 2024
" Overall satisfied with the service we received. "
" No issues friendly helpful staff. The only point to make is that the collection area is very dark and poorly lit makes examination of the vehicle difficult. This had to be done outside when hire of the vehicle had taken place and been signed for. Fortunately the car we had was fine if not it might have been a different story. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MICHAEL - 18 September 2024
" Very good. "
" Can't fault the service or quality of car - will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by RICHARD - 18 September 2024
" See above. Europcars actions are bordering fraudulent. "
" Fuel was not full, 7/8 only despite contact saying it was and agent lying it was a fault fuel gauge. It was not. Hairline mark, and I was charged 302 euros for which was barely visible. I am disputing this. If I am not refunded I guarantee I will never ever use Europcar again even if I pay a bit more. Never have I had such an experience in 30 years. Their claim is spurious and I will fight it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by FREDA - 16 September 2024
" I had quick & efficient service this visit. My return was very easy & quickly done. "
" See below "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PAULA - 14 September 2024
" Fine "
" Although the process was very good, the car itself was very poor. Tyre warning light came on on day 2 and other warning lights came on day 3. Was this car even inspected before it was given to me? I had a very anxious drive back to the airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NIMES, FR - Reviewed by DAVID - 09 September 2024
" see above "
" Efficient service in Nimes but negotiated drop off at Nimes Pont du Gard was complicated by the fact that there were no Europcar. staff present on site despite the return being during the advertised opening hours. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by OLIVER - 03 September 2024
" Despite adding two booster seats to my Auto Europe voucher, Europcar said they could not fulfil that part of my booking. The voucher said I should pay for the booster seats directly with Europcar. However, Europcar said if I haven't paid for them in advance then they are not reserved and they can't help me. "
" Damage process wasn't very clear. I was asked to sign a document saying there was no damage on the vehicle without seeing it. Upon finding a scuff on the front wing of the car I was advised to just take a photo. The process was ok but the communication wasn't great and didn't seem consistent with the paperwork. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by DANIEL - 03 September 2024
" No problem with Auto Europ but we will definitely not be using or recommending Europcar "
" Chaotic pick up with over an hours wait. Car not ready so offered an 'upgrade' at an extra €200 for an electric mercedes. Drop off was stressful. No space to put car, particular member of staff was very rude to us and shook his head. Not impressed at all. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by MATTHEW - 29 August 2024
" Europacar are always very reliable, honest and have a fleet of new decent vehicles available. This time I'd asked for a car, where the Satnav hadn't been intentionally disabled, as I'd experienced the year before. All about the extra sales!! "
" Excellent service- the only slight negative is that I was told that I wasn't covered for roadside assistance. Never happened before with a car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULON, FR - Reviewed by MICHAEL - 22 August 2024
" Very comfortable but very expensive when including the supplement for the second driver. Did we really need such a large car, bearing in mind the windy roads in the mountains? "
" I was delighted to be given a car much larger than I expected. I had ordered a Compact, and was given a Yaris Cross which felt much bigger. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by DOMINIQUE - 16 August 2024
" I have been using Auto Europe over many years now and very please with the service so far "
" I wanted a small car and got a much bigger car because they did not have what I ask for which was an absolute nightmare to park Not happy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by STEPHEN - 14 August 2024
" Easy to book. All good. "
" Extremely nice lady at car collection and return. Very quick service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by SIAN - 11 August 2024
" Very helpful, thank you for speaking English "
" A little confusion after drop off, no one at the booking counter, keys left in box, several phone calls the next day to find the car but resolved. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULON, FR - Reviewed by ROWAN - 25 July 2024
" x "
" x "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by LINDA - 22 July 2024
" I always find Autoeurope provide a great choice of cars at good prices - and customer discount offers too. Online booking is straightforward. "
" Pickup was quick and easy although I was a little frustrated at the several attempts to sell me an upgrade. Quality and cleanliness of car was excellent. Return process also quick and east. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PAUL - 19 July 2024
" - "
" Simple and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by TIMOTHY - 18 July 2024
" My first experience of driving an electric car. The member of staff was very friendly and helpful giving me thorough instructions on how to operate the vehicle. "
" Excellent service very helpful staff. Easy pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SARAH JANE - 16 July 2024
" Very good experience from booking to car collection and return. "
" The flight was delayed so contacted them and found out they stay open for an hour after shutting if needed, so worked out fine. Helpful and friendly staff, really lovely clean, new car, very quick processing to pick up and return. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DEREK - 14 July 2024
" Smooth as chocolate from pick up to drop off! "
" Very satisfied from start to finish! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by PETER - 10 July 2024
" Competitive pricing, easy to navigate web site and good range of cards and companies. "
" Speedy, efficient and friendly service from the counter staff. Very smart hire car clean and in perfect order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MALCOLM - 07 July 2024
" Said it all above it was awful. "
" Car was not what we hired so very disappointed. It was filthy inside do have photos if needed. Also puncture repair kit was missing. Car was all bashed so we had to spend ages checking it over, also had to wait ages for the car to appear. Ghastly arrogant and unhelpful staff in the office particularly 'Mairie'. All a terrible experience made me cry it was so awful and our start was delayed by about 2 hours. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by ROSALIND - 03 July 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ALAN - 26 June 2024
" Excellent service "
" The member of staff at Bergerac airport was excellent , extremely helpful and charming . A credit to European. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 25 June 2024
" Had occasion to telephone Auto Europe with a licence query and received prompt helpful response. "
" Very professional knowledgeable friendly staff at collection and drop-off. Prompt efficient service. Good quality vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by KAREN - 24 June 2024
" No problem "
" Effective services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 24 June 2024
" Although not often the case, the condition of the car was reflected in the price this time. It served the purpose of our rental and happy to use Europcar again. "
" Picking up the rental was quick, Maël was very efficient and made sure we were aware of available upgrades and condition of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by IAN - 22 June 2024
" I am quite happy with Auto Europe but have already cancelled my booking with Europcar for August. Hope Dollar are better. I will certainly take numerous photos on pick up. "
" We were accused of causing a tiny scuff on wheel trim which was untue but could not prove. It seemed the attendant was determined to find something wrong. Within 48 hours they had taken money from the security deposit without any email advice. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by SUSAN - 21 June 2024
" All good. "
" Efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ANDREW - 31 May 2024
" See above comment "
" Generally good but warning notice in car that it had to be returned hoovered and clean inside or there would be a Euro 135 fine. Unusual and a pain. Very efficient at check in. Key drop only on return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by ROGER - 28 May 2024
" Wish you could pay everything up front and avoid the hard sell at the collection point. "
" If the car had a problem they wouldn't collect it unless you had bought there excess cover on the spot. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CLAIRE - 27 May 2024
" Desk staff were overwhelmed. Didnt have the right vehicles for the right bookings resulting in dissatisfied clients. A long wait to pick up the car and the car was not in a good condition when we found it. We would have complained but we couldnt face the queue again! "
" Car was bashed up outside. Car was dirty inside. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by JEFFREY - 26 May 2024
" Really poor experience.. Life threatening car provided & strange that the Europcar representative suggested that our car would likely be unreliable!! ?? Suggest Europcar seriously question their approach to helping customers when they provide cars that they know are unreliable ! "
" We picked a car up at Nice Airport. We were asked if we wanted to pay more for an upgrade car. We said "No as we did not have budget for a more expensive rental". We were hiring the vehicle for 6 weeks! The reply was "well the type of car we will provide will likely be unreliable'..." !! We thought this was a strange thing to say to a customer! We proceeded to collect the vehicle allocated to us... We drove from Nice to our destination about one & a half hours away. The vehicle began to have a very toxic smell as we drove.. Other vehicles were signalling to us that the car was smelling unsafe...! We were on the motorway! The car was not performing well. We got to our destination feeling completely stressed by the journey & feeling sick from the fumes!! Plus very upset by the situation. We needed to get provisions in. So we drove to a local supermarket upon arrival, then we were going to report the car to Europcar. However, as we drove to the local supermarket the car completely stopped mid road, no gear was able to engage! We had to push the car to safety. This was so very dangerous (had it happened on the motorway it may have killed us & other drivers!!). We called for assistance but kept getting transferred, getting automatic press this messages & when we did get to operators we were told a taxi would take us to Cannes Airport to pick up a replacement car! We were told we had to go to the car, not the cr come to us!! Again, not a good customer service experience... Then, the taxi didn't turn up, having waited an hour for it... Once again we had to go through the whole call process again only to be told the taxi would come the next day now & that Cannes Airport collection point was closed! At no stage was there an apology or a seeming comprehension of the severity of the situation Europcar had put us in! This is very bad customer service and we were paying for a 6 week rental. We use rental cars alot in France and this was the worst experience we have ever had! The replacement car was satisfactory but the whole experience ruined the start of our trip! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by STUART - 22 May 2024
" No problems with on-site service or vehicle provided. "
" Quick and efficient both for pick-up and drop-off. No complaints. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIBOURNE, FR - Reviewed by ELODIE - 09 May 2024
" It was easy to book the car "
" Pick up was very slow, not sure why I needed to spell out every personal details to the counter staff when I've already filled up all the information online. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CHAMBERY, FR - Reviewed by ANTONY - 08 May 2024
" Overall a good experience - I am a repeat customer. "
" Efficient office with everything digital - no more paper. Car Citroen C3 with very low mileage. Only comment I have is the 2 hour lunch break when the office is closed. Really ? In 2024? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULON, FR - Reviewed by KADIR - 04 May 2024
" Other than the issue of being given a larger car everything was fine. "
" The overall service of europcar was great. But having specifically requested a small car I was given a car that was more in the intermediate class . Therefore a larger car than I had wanted . This made my driving experience a little more fraught as the roads o was driving on were quite tight as they are in rural France. Otherwise all was great ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 02 May 2024
" Good except for 20 min wait "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by ELIZABETH - 01 May 2024
" The car we ended up hiring was good and no further comments. AutoEurope are always a great site for car hire and would thoroughly recommend "
" The first car we picked up had an issue with tyres and the water for the windscreen wiper was empty so we spent another 45 minutes changing over the car to another which wasted valuable holiday time. They should really be checking these items when a car is returned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by DIDIER - 16 April 2024
" Excellent service "
" Excellent service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROBERT - 13 April 2024
" Europecar's attitude at drop off put a dampener on what had been a great trip to Disneyland Paris with family. "
" Vehicle damaged all along drivers side. Tried to blame me for scratch/scrape on same side. Even though had full insurance coverage I don't like being accused of something I didn't do. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by JOHN - 13 April 2024
" Very easy user friendly website; good call centre service; exceptional flexibility; best prices. "
" Much improved: queues reasonable and efficient staff. Process could be speeded up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANGOULEME, FR - Reviewed by ALISON - 11 April 2024
" Fast pick-up and drop off. Great service. Buying the top up insurance ahead of time was great for stress free travel. "
" Friendly and fast service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KEVIN - 21 March 2024
" Will not be using Europcar again. "
" The car we were supplied was simply not fit for purpose. Bumped and scratched on the outside, inside burn holes in and severely stained seats (have photos). I did complain. Not what I would expect from Europcar. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by TIMOTHY - 28 February 2024
" We generally get the best deal through Auto Europe. The small electric vehicle we were given this time was not fit for purpose and would only be of any use for short journeys in a city. Next time we will specify petrol or hybrid. "
" We booked an electric vehicle for a brief trip to our home 57 miles from Toulouse airport. Europcar upgraded the car from a Fiat 500 to a Renault ZoE to give us a greater range. After this journey, a couple of short local trips and a 34 mile round trip to a nearby town, the car had only circa 30% charge left - insufficient for the journey back to the airport. We have a new charger in our village, but the car would not charge on it. The plug in charger supplied with the car did not work. The neighbouring town had two chargers. One was broken and the other, when we eventually found it, worked. It took nearly two hours to get the charge back up to 80%. We wasted several hours of our holiday trying to charge the car which appears to have a usable range of little more than 100 miles. This is not sufficient when the charging network is inadequate. Never again! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GARY - 14 February 2024
" Excellent service "
" Excellent from collection to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by KATHRYN - 13 February 2024
" Booking site easy to use although website said cars were onsite at the airport but after booking found the car hire required bus transfer. ( not a major problem and applied to all hire companies) "
" Car broke down within 1 hour ( loss of all coolant) . Staff on phone only moderately helpful. Very reluctant to provide another car the same day. A different staff member was helpful in the end and did source a replacement car. Lots of stress resolving . Lost 6 hours of our day. No offer of compensation. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by CELESTINE - 29 January 2024
" Good. "
" I would have preferred a manual car as booked, but I was given instructions on how to drive an automatic by the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by FIONA - 27 January 2024
" As usual the Europcar staff were very helpful. "
" Good as ususl "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DAVID - 23 January 2024
" Generally good but you need to improve the directions for people who are from outside and are stressed enough with trying to catch a plane and driving on the wrong side of the road "
" Although we stressed we didn't want to venture into Switzerland, the person on the counter just told us to put the address on a sheet which had a very poor drawing of how to get back, and that would be it. We ended up on the Swiss side! So then we had to drive a few miles round and keep our heads down as we crossed the border - fortubnately got away without having to buy a vignette which I have had to do before. There was no-one at drop off but a nearly obscured messasge below the counter explained what we had to do "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LYON, FR - Reviewed by DAVID - 26 December 2023
" To repeat what I have already said above - In two words Very Disappointing. Will certainly not use them again based on my experience. 60 mins to collect a hanging Toyota Corolla estate with 70,000 klms on it and a list of defects nearly reaching double figures. Probably the worst car in their fleet at time of arrival and one that they should have sold long ago. The worst hire car I have ever been given and driven. When politely challenging the clerk and asking what alternative cars were available ( from what appeared a full car park of very new vehicles) I was offered a Volvo XC40/60 for an extra 25€. He then forgot to mention it was per day !! Then he came back and said he had miss quoted me and that he couldn't fulfil that price. With 50+ mins past since we arrived, I couldn't waste anymore time so reluctantly took the Toyota. Felt like a Taxi driver leaving the airport! Nothing else to add, but I hope you agree based on what I experienced and the feedback provided it was a shockingly poor experience. "
" In two words Very Disappointing. Will certainly not use them again based on my experience. 60 mins to collect a hanging Toyota Corolla estate with 70,000 klms on it and a list of defects nearly reaching double figures. Probably the worst car in their fleet at time of arrival and one that should have been sold on long ago. The worst hire car I have ever driven "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 30 November 2023
" Can always count on Auto Europe, great to deal with. "
" Great pick up experience, great drop off experience, great staff, immaculate car and very much appreciated the upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 22 October 2023
" Competetive price. "
" Car in excellent condition, clean, fully equiped. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 12 October 2023
" As 3 above "
" Excellent prompt service both on pick up and return. No fuss. Just simple and straightforward. I commend MORGAN who dealt with me for both. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AILSA - 11 October 2023
" Really enjoyed our Fiat 500 and the returns was super quick and easy "
" Quick and efficient to collect and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MASSIMILIANO - 09 October 2023
" Never had direct contacts with Your Company, so I can't write more. "
" Wrong amount on my credit card, seems that people not reading mails properly, the result is a great time loss. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by ANTHONY - 05 October 2023
" Good service "
" Staff helpful and professional at site "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KATHARINE AND - 02 October 2023
" As above in Box3 "
" Car got a flat tyre early into our holiday. The breakdown truck arrived after a wait, took the car into an industrial area and deposited us by the side of a busy main road where we waited for over 2 hours in blazing heat for a taxi to take us to Nice for a replacement car. Two hours and 5 desperate phone calls later, taxi arrived and we got a replacement car eventually. Europcar have labelled the flat tyre as an accident. We think we have forfeited our excess, as well as a whole stressful day for something that could have been repaired at the roadside. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by FRANCIS - 30 September 2023
" The experience was a pleasure rather than just another transaction "
" Everything went well and with less hassle than sometimes par5tly because the reception area was very quiet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TREVOR - 26 September 2023
" See above. "
" We were supplied with a MG PHEV; throughout the 3 week holiday we had considerable difficulties with the alarm on the vehicle-going off when we weren't there, going off after the car was locked. Reported it at drop off to be told they weren't surprised as there had been difficulties with that marque in the past; if so, why are they not testing theses cars; trying to contact Europcar about this but address supplied at airport is invalid and email returned undelivered; can you help? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BERGERAC, FR - Reviewed by PATRICIA - 26 September 2023
" Very unprofessional office closed at airport. "
" Office locked had to wait 35 minutes for someone to open. After we rang them. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by SIMON - 23 September 2023
" This would a good experience with Europcar. They haven't always been so positive in the past "
" This would a good experience with Europcar. They haven't always been so positive in the past "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 23 September 2023
" . "
" excellent, efficient staff at pick up and drop off. Loved the proximity to the airport at carcassonne "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by NICOLA - 21 September 2023
" Would use again. "
" All positive reviews regarding the service before during and at drop off. We had no problems and would use this company again. Our counter staff at Montpellier check in was super helpful and informative... sorry cannot remember name think begins with L . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DEBORAH - 19 September 2023
" The car was just right for our needs and all admin as easy. "
" Extremely smooth pickup and drop off, due to the well organised, helpful and friendly staff member Lucas. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ELSPETH - 18 September 2023
" Good car & very helpful staff. "
" Excellent & very helpful staff....one small comment--- it would have been helpful to have a paper map of car rental location with directions for exit/drop off ....otherwise all good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 17 September 2023
" Abiosmal "
" Not your fault but got ripped off by Europe car with additional insurance ,they were dishonest with additional insurance and l fell for it .l feel the communication between you and Europe car should of avoided double charge to me ie 130 euros .not happy with the misleading of being charged more for excess of insurance ,when l had already paid you .lam going to speak with them Tommorow and if l get no joy lam going to the ombudsman for miss selling . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 08 September 2023
" Very satisfied "
" Easy quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by CLAIRE - 05 September 2023
" great will definitely use again "
" very easy. very helpful staff on arrival despite it being very busy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 04 September 2023
" Overall very good. Service at reception was very speedy and helpful "
" Good service at Nice airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by AMANDA - 19 August 2023
" As above- great to have a diesel engine. Good price "
" Thrilled to find I had a diesel car. The pick up point was easy. . Gréât car and best price deal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by FEDERICO - 16 August 2023
" great experience overall, the office is closed on Sundays and no one was able to assist during an emergency. "
" great experience overall, the office is closed on Sundays and no one was able to assist during an emergency when dropping off the car. The car park was inaccessible for a few hours and didn't know where to leave the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by MARTIN - 13 August 2023
" Would highly recommend "
" The counter service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARMANDE, FR - Reviewed by CORIN - 08 August 2023
" Very good experience. The car was good, the counter service was excellent, and the price was acceptable. "
" Very good experience. The car was good, the counter service was excellent, and the price was acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SHANE - 02 August 2023
" Will rent again "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANTONY - 19 July 2023
" Mixed - The car was fine, the counter service and drop off were not at all fine. "
" The check in and drop off were a bit vague, no sense of urgency and no real consideration for clients wanting to get on with their day or catch a flight. Drop off was unprofessional and I did not get any sense that the car was properly handed back, checked and approved. He did not even look at the fuel guage "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by CHI LING TERESA - 13 July 2023
" Easy steps to make reservation "
" Convenient location to pick up and return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by RYAN - 12 July 2023
" No issues. "
" 100% no issues. Was busy at pickup but there was three members of staff and the person I got spoke very good English and was efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ADRIAN - 11 July 2023
" All good "
" Service and car all good but cost of car hire is excessive "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by PAUL - 08 July 2023
" Both Autoeurope and their nominated car hire company Europcar were efficient, courteous and professional in all the dealing I had with them "
" Both Autoeurope and their nominated car hire company Europcar were efficient, courteous and professional in all the dealing I had with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by RACHEL - 03 July 2023
" See above, the costs for hiring the car turned out to be double the initial cost we had paid originally when we booked with Autoeurope. "
" Disappointed that we could not get hold of customer services to advise that our plane was delayed. Furthermore, we were charged by Europcar for late collection as well as further charges for insurance being applied as we were told that we would have to pay full damages and then reclaim from Autoeurope. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ROBIN - 24 June 2023
" Having been to France on many occasions this was easily the best experience in pick up and return of a hire car - well done will definitely use these guys again. "
" Easy transaction with pick up and return effortlessly easy great job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by IAN - 23 June 2023
" Straight forward "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 20 June 2023
" Having made a booking well in advance to avoid the exorbitant cost of car hire I was totally unhappy with the fact that car hire prices had dropped and it was much cheaper two weeks before my hire date. "
" 45 minutes to get to the counter is totally unacceptable when only three people waiting.The system of registering should operate smoothly and quickly. Unfortunately, the counter staff did not . Why did the staff attend to one person then disappear? Why did it take 45 minutes when only 3 people before us. Fortunately for us the lady who started her shift and who dealt with us took under ten minutes and then dealt with another person as by now there were 8 customers behind us. This is not even in the height of the season. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by HELEN - 20 June 2023
" One issue which is yet to be resolved is payment of a speeding fine that was incurred by my husband when he last hired a car from Europcar in France. We have tried several times to pay on line through the payment link (which doesn't work) or speak with Europcar to resolve this but have not been able to reach anyone who can help. As a result my husband couldn't drive the car and we had to spend extra on hiring a small one in the Luberon. Can anyone help us to resolve this? We have no objection to paying the fine. "
" The man who serviced me at CDG was new but very helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FERGAL - 16 June 2023
" Great, happy to book next time too. "
" Very easy and nice experience. Staff were all very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUCINDA WALL - 11 June 2023
" It was all good thank you "
" Oceane, at Blagnac, was terrific. She was patient and understanding, explained everything clearly too. Good reception area, thank you for the cold water! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by KEITH - 10 June 2023
" Broadly, experience was perfectly acceptable. "
" Car was fine except windscreen was very dirty on the inside. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by ANDREW - 10 June 2023
" See above. Not Autoeurope 's fault in any way. "
" Ordered an automatic. Staff at pick-up acknowledged this. However, after all the form filling etc and loading car found it was manual! Unloaded and started again. No apolorgy - indifferent "oh well".. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by JOHN - 06 June 2023
" Overall the experience from Europcar was super. I have used them before and have come to expect the hassle free friendly efficient service. Thanks "
" Europcar were super, efficient and very polite to deal with. Thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DANIEL - 06 June 2023
" Disgrace "
" Disgrace all be it auto Europe not directly responsible I asked for lots of help off yourselves but you were not very good at all. One gentleman was helpful and got it the others were dismissive and poor "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by KEVIN - 04 June 2023
" I would, overall, say the experience was fine, but there was a worry throughout the whole holiday, because the desk staff did not provide clear instructions on checking tghe car and sending this info to Europecar within a 2 hour time frame. This time frame was exceeded so the pics of "marks" etc were not accepted. "
" We arrived early so the car wasnt ready, so paid more for an upgrade. We were informed that we shoud check the car and send any pic on to Europe car, however we were not informed that this shoud be done within a 2 hour time frame from collecting the car. Once i sent the pics, I was then informed that these could not be used because I was outside this 2 hour time frame. This caused a lot of unnessecary concern and worry. You need to provide better instructions rather than focus on trying to get more money out of customers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANGELO - 03 June 2023
" We had expected our car to be waiting on us & was paid in full. "
" Our flight was delayed over 2 hours from Edinburgh - Nice.. So i was told by Europcar when we arrived that they had gave our car to someone else & because it was Grand Prix weekend & was busy.. So had to take an upgraded car & also said we required their insurance as Auto - europe insurance was no use, costing an extra £450.00 approx from my credit card.. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LEE - 28 May 2023
" A great company. Thank you. "
" Very friendly and informed staff. Nice location. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DUNCAN - 23 May 2023
" As always, booking with Auto-Europe was straightforward and the rate was very competitive "
" Excellent rental, albeit a lot more expensive than previously. Smooth and quick check-in by a charming agent who explained everything clearly and didn't try to upsell. Nearly new Jeep was perfect for 4 people and their luggage. Drop-off was just as quick and efficient as the check-in. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by RICHARD - 23 May 2023
" Good all round "
" A very clean and modern small car (Peugeot 208). Staff very efficient and friendly with only a 5 minute wait. Car accessible with only a short walk. Will use Europcar again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEWART - 15 May 2023
" Very compitent and efficient "
" Great car. Upgraded at no extra cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STUART - 09 May 2023
" Why would I recommmned a Company that didn't want to help me in my moment of need? Mt daughter flew out a few days later and booked with Firefly who couldn't have been more helpful. "
" When I arrived I found my booking hadn't been amended as per my instructions and my Hire Car was booked for the following day! Europcar didn't really want to know they advised as I hadn't booked direct with them I had to take the matter up with Auto Europe. Eventually they were able to assist but then proceeded to rip me off by charging me an excessive amount for an additional days hire. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by TREVOR - 02 May 2023
" Always easy to use and to deal with "
" I thought the fact that even a very small mark on the car would be regarded as damage as somewhat unreasonable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DANNIELLE - 28 April 2023
" Unfortunate. "
" The online booking process was smooth, very easy to book but upon picking up the 4 vehicles I had hired for my retreat team I was informed that I would need to be lead driver on all vehicles and therefore need to pay an extra £52 per person on a vehicle but all payment had come from my card as opposed to the drivers registered on the car. An easy fix would have been to get them to book their own cars by sending the payment over to them, had I had known this, I would have done it. This information was not clear on the website and it then took an enormous amount of time to figure out. The staff at europe car were very unorganised a lacked communication skills - no relation to language but basic social awareness of speaking over one another. I would recommend this platform to solo drivers but anything else is confusing. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRIVE, FR - Reviewed by KAREN - 22 April 2023
" I felt very pressured to hardly use the car in case I got it dirty "
" I dislike all the pressure to return a car in better state of cleanliness than I took it. You cannot use a car and not get some debris on the floor of the drivers side. It would seem that this is unacceptable, I would say it was ordinary usage. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by ANDREW - 18 April 2023
" website is good and easy to update, but i felt there is a bit of miscommunication between you and the hire car on the booking. "
" purchased a hire via AutoEurope arriving there were confussed for about 3o mins as to electic cars. kept going away and phoneing, assume they were trying to get the 2 cars, original order was with full insurance and was told at the counter i needed more as no insurance was included, would not let me have the car without aditional cost well over the cost of the original hire. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by RICHARD - 16 April 2023
" Extremely good "
" Quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RALPH - 12 April 2023
" Pleased with staff, service and car. "
" Delighted that office stayed open in spite of massive flight delay....3 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NAKUL - 11 April 2023
" Good coverage of market with decent prices. "
" Counter staff were efficient but brusque to the point of rudeness. Had a long wait (15 mins) at drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANTHONY - 08 April 2023
" See above "
" I normally use Goldcar directly (very cheap) or Rentalcars (great cars for the money). I hire for leisure about 5-6 times per year. Just small cars to get me to my house when I don't drive over the ferry. I paid more this time than using either of these companies yet I received a far inferior car. A Fiat Panda, 69,000 km, dents in every panel, no radio as no aerial etc etc. . There is absolutely no doubt that Rentalcars provide better cars for the same price. Guess which company I will use next time. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LYON, FR - Reviewed by RODERICK - 04 April 2023
" I presume the counter staff are paid commission for increasing the value of the car rental but it wastes a lot of time and is a turn off for the customer "
" Counter experience was dreadful. There was a long queue and wait . When we got to the counter the sales assistant spent a long time trying to up sell us to a bigger car and more expensive insurance. He failed, but it was probably a hour from arriving at the office to actually getting into our car . . As a result we missed our evening meal at the hotel because we were too late. Drop off was excellent with the girl checking out the car immediately. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by JUDITH - 03 April 2023
" Overall a good experience and would use again although they are expensive. "
" Happy with the service. The car wasn't in the space indicated but quickly found it. Didn't realise it was just key drop off as the office was open but was redirected. The key drop off wasn't clear. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by GRAHAM - 02 April 2023
" ? "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 29 March 2023
" Have been renting cars in france for over 20 years about 6times a year and still ask for all details taking 10 to 15 mins surely by now they can have details on booking and greet you with keys ready and have better cars now "
" The car was very scratched and a lot of miles on it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LYON, FR - Reviewed by RICHARD - 24 March 2023
" I have a comment on auto-europe. Our return flight was cancelled due to strikes in France and we returned 2 days later than planned. Europcar extended our hire. However, auto-europe were unable to extend the zero-excess policy and we couldn't go anywhere else because the hire had already started. We were left with paying the Europcar extortionate rate. I won't be using your zero-excess option again. "
" I am still challenging a refueling charge even though we returned the car full, "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANDY - 24 March 2023
" All as expected. no hitches "
" All as expected. no hitches "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by CLIVE - 20 March 2023
" I think by advertising a Jeep 4x4 but grouping with SUV's is misleading and as in this case led to a smaller vehicle than expected. I think the grouping needs to have equivalent vehicles "
" After a short dispute over difference of vehicle Jeep 4x4 vs MG SUV, I was told to go & look at the vehicle in the bay. It was a MG saloon but she was adamant it was an SUV. It took me a lot of effort to get her to come with me to see the vehicle. Which then turned out to be the wrong one!! The MG SUV was a nice vehicle but tbh it is not the size of a jeep & certainly doesn't have as much luggage space which caused us some challenges for 4 people with 2 suitcases and 1 set of ski's "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by KARL - 19 March 2023
" Check in and check out staff very impatient and unhelpful. "
" Very happy with the car provided. Pity about the staff. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by BENJAMIN - 16 March 2023
" See above "
" Europcar in my opinion has always been a flagship vehivle rental company brand. Unfortunately my view has changed with recent experience of Geneva rental. First to be stung with another €160 for a car with winter tyres when I believed my rental included a vehicle equipped for winter conditions, given rental period within winter season. Now I see Europcar trying to charge me a further £142 for something I know nothing about. No comms nothing but a pending credit card charge which I will be vehemently investigating. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by RICHARD - 14 March 2023
" The fact that the Europecar pickup desk in the French sector closes at 8pm meant that a delayed flight and delays getting through security resulted in us not being able t collect the car when we arrived. We had to stay in a hotel at significant extra cost. I now know it says on the booking that it closes at 8pm but that should still have been enough time for a flight scheduled to arrive at 1830. ALL other car hire desks were open MUCH later which is what you would expect in an International Airport like Geneva. You should have a system which enables the swiss side to handle french side bookings as well give that they are there until 11pm. There is no reason why they couldn't hand out the keys. Also, your call centre was totally unable to help us which is ridiculous. "
" The fact that the Europecar pickup desk in the French sector closes at 8pm meant that a delayed flight and delays getting through security resulted in us not being able t collect the car when we arrived. We had to stay in a hotel at significant extra cost. I now know it says on the booking that it closes at 8pm but that should still have been enough time for a flight scheduled to arrive at 1830. ALL other car hire desks were open MUCH later which is what you would expect in an International Airport like Geneva. You should have a system which enables the swiss side to handle french side bookings as well give that they are there until 11pm. There is no reason why they couldn't hand out the keys. Also, your call centre was totally unable to help us which is ridiculous. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LYON, FR - Reviewed by GAVIN - 11 March 2023
" The experience was quick and efficient. The only down side was that I was forced to buy snow chains even though I knew that they weren't required "
" The experience was quick and efficient. The only down side was that I was forced to buy snow chains even though I knew that they weren't required "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by THOMAS - 10 March 2023
" Most satisfactory "
" Very efficient as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DOMINIC - 01 March 2023
" SHOCKING! "
" Shocking! Booked a car from the French side at Geneva only to be told that my delayed flight meant the desk would be closed and that I had to either hire another car or stay overnight and collect in the morning!! SHOCKING! Cost me an additional £450! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by BENJAMIN - 25 February 2023
" Always use good service "
" It was suggested we would be having a 500x fiat class. Which was what we wanted, on arrival I saw that there were over 10 in stock and thought fantastic we will get a 500x but we were given a Fiat Tipo which was in very poor condition including a heavily damaged structural cill section. I asked if we could be swapped to the 500x before we took the other vehicle and the rep just looked at me blank and said no tipo "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LYON, FR - Reviewed by DAVID - 22 February 2023
" Please see above "
" While the check-in staff were very efficient and polite, I was required to pay for a larger car because "I was travelling to the mountains and needed a more robust vehicle with special snow equipment. Otherwise I would face a fine of c.€250 + Europcar admin cost." The special snow equipment were snow socks - do they not provide those for smaller / economy cars, as I had booked?! On the return, the local petrol station had NO petrol at all. NONE - no diesel; no unleaded. Quite unbelievable. So we had to ask for the nearest alternative and get guidance for our GPS... it was not easy to find and a ten minute drive. If we'd been running late, we would not have had the time to do this and would have been compelled to ask Europcar to fill up the tank... at c€5 per litre + admin! I'm assuming that this is what they're hoping would happen. (Do they have a profit share with the local petrol station for this?? I believe this is sharp business practice.) The sense throughout was that Europcar were trying to find every excuse to charge extra... now that they had me and that I had no other choice. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOSE - 21 February 2023
" above "
" Attendant at pick up was a nightmare, was very stressed out. I was told by AE that the car would have snow tires as a requirement in France to drive in the mountains. Europcar did not have a SUV with snow tires hence the discussion. I don't know if its AE fault for wrong information or Europcar, nonetheless, the attendant (Soya or Soraya), had no idea how to deal with the situation and refused to rent me the car as I was getting very upset. In the end, the manager had to intervene and forced another agent to give us the car. Hugely distressing, this attendant should not be dealing with clients. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by PAUL - 16 February 2023
" All was good. We wanted to hire again next month however Auto Europe and Europcar deals were not as good as Sixt whom we have hired with. It would be great if Auto Europe offered a discounted loyalty scheme as it is a real pain to trawl through the best deals..... "
" Every element was excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 15 February 2023
" no problems with auto europe "
" Europcar provided me with a vehicle that it turned had to be replaced as it was due a service and the replacement car had worn (probably illegal) tyres and a rear wash that didn't work "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by ABHIJEET - 12 February 2023
" - "
" I have had car hire through AutoEurope for many years. The last few times I have gone with Europcar. At Geneva my experience has been very good. At Toulouse it wasn't all good. Partly my error, I think because I did not book the right car. I had booked a Toyota Corolla to go skiing. Unbeknown to me it did not come with winter tyres. This I found out at the counter. And then there was some negotiating with the counter person. It worked out in the end. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by ASHLEY - 11 February 2023
" Overall the car hire was ok, although the car I received was a little disappointing "
" The pick up and drop off staff were really good and helpful. The car was under expectations as it appeared to be an oldish car 68000 kilometres and had dents, scratches and chips in just about every panel. The pick up desk was very busy. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LYON, FR - Reviewed by RICHARD - 10 February 2023
" No comments "
" No comments "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by SIMON - 07 February 2023
" The fiat 500 is the ideal car for Nice. Efficient and pleasant....no issues. Good job. "
" Very pleasant and helpful staff on pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 06 February 2023
" as with all companies double check paperwork before signing "
" As withall companies prices have increased post covid and i am now looking at alternative travel options "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by SERGE - 02 February 2023
" Perfect "
" very good staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by HELEN - 01 February 2023
" Cheaper deal - crappy car "
" The staff couldnt help me when I first arrrived as your IT systems were down. The car I got was very old, and battered with over 66000 miles on the clock, dirty, stained seats and lots of dings and scratches on the outside. The car was also flashing error messages *( about rear parking sensors not working ) which couldnt be switched off for the whole week. There are lots of different providers at Bordeaux Airport - I wouldnt have a car from Europecar again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by ADRIAN - 28 January 2023
" Everything went very well "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTIAN - 24 January 2023
" Great customer services "
" Lots of staff ready to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRIAN - 23 January 2023
" Easy booking "
" Efficient collection & drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by CRAIG - 23 January 2023
" Awful, never again "
" Dreadful. Could not supply the car I booked. Reflects badly on Auto. Europe. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by NICOLA - 21 January 2023
" As per above comments. "
" All went smoothly, and the car was without significant issue however, one large concern we had was the very strong odour of cannabis that was present and remained in the car for the duration of our trip. This was certainly not something we expected nor was it felt acceptable. Sadly due to time constraints when dropping the car off we didn't have chance to discuss this with staff but would very much appreciate this being addressed. We are hoping to become regular customers in France however, we may consider using another rental as a result of this incident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LYON, FR - Reviewed by RICHARD - 21 January 2023
" excellent value and all worked smoothly - what more is there to say? "
" very efficient, great car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 18 January 2023
" Autoeurope provide the best rates and clear communication. My preferred source for car hires. "
" Friendly efficient processing on collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MELANIE - 13 January 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 11 January 2023
" Always trust Autoeurope "
" Always get good service from Europcar but pick up was a disappointment this time as car was not ready - 10 min wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GAVIN - 10 January 2023
" The experience was fine but the car that was booked was not available causing me to incur additional charges unnecessarily "
" I booked an SUV able to carry 5 passengers and 3 suitcases. The vehicle was of a Hyundai Tucson or equivalent. When we arrived we were offered a Toyota CHR, which would have barely taken 1 suitcase. We then ended up having to upgrade to a BMW 3 series estate in order to get our luggage in for our planned ski trip. The staff did a good job but the car that we booked should have been available and if it wasn't we should have been upgraded free of charge "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by JOHN - 09 January 2023
" Just fine "
" Efficient in tolouse "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MARK - 08 January 2023
" Not smooth and costly "
" Informed me that they didn't have snow tyres on the car I booked and then charged me double the price for another car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by ANDREW - 06 January 2023
" Auto Europe good, Europe Car experience was poor - expensive, time consuming, stressful, inadequate "
" The car we booked was not available so they only had what they deemed a similar car -this was wholly inadequate and not large enough for our family and luggage. Our only option was to pay 225 Euros extra for an alternative car which was only just acceptable and not larger than the car booked. We should not have been required to pay extra for this vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by GARY - 04 January 2023
" Very easy and quick drop off. "
" Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROGER - 15 December 2022
" Only 8 on pick up. Efficient but not particularly welcoming. "
" Excellent drop off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by PAUL - 11 December 2022
" All good "
" Fiat 500 Hybrid - great vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ADRIAN - 30 November 2022
" Thanks for a great service "
" Nice clean car, freindly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LYON, FR - Reviewed by NICOLA - 21 November 2022
" easy to book online, lots of options, no hidden charges. "
" easy collection, car was ready, paperwork was speedy (even better if they could offer pre-collection paperwork, like Avis do ...) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PHILIP - 07 November 2022
" Overall good but return check a little zealous "
" Pick up of car was efficient, however previous damage to car was noted on it's return and an attempt to make me liable for same was disappointing "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by RAFAL - 03 November 2022
" Auto Europ provides good value. Not sure if you help with dispute resolution but I can't complain about the service so far. "
" Recently I returned car with half a tank after I received car with half a tank. But was charged for refuelling over £54. I contacted Europcar to investigate. Didn't hear from them yet , but competing to previews experience with Europcar this is very disappointing. To even be charged unfairly. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULON, FR - Reviewed by LARRY - 03 November 2022
" Excellent pick up and drop off. No waiting or unnecessary paperwork. "
" Only point lost was for interior of windscreen which appeared to have not been cleaned for sometime. Otherwise an excellent vehicle. A very good hire as usual from Europcar and I normally select this company when there is an offer on the price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by MICHAEL - 30 October 2022
" Highly satisfied, would use again "
" Highly satisfied with staff, vehicle and pick up/drop off experience. Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 21 October 2022
" Excellent price, car as the original advert. Clean car top of the range. Very satisfied experience all round. "
" Very efficient friendly service. Answered my questions regarding taking car into Spain during my trip. Return of car no issues quick check over all fine. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by RICHARD - 19 October 2022
" Completely satisfied. "
" Nice car and excellent service from counter staff at Marseille. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANCY, FR - Reviewed by AMANDA - 16 October 2022
" See 3 above. "
" Within half an hour of driving off the low tyre pressure symbol came on. All four tyres were seriously low in pressure about 1,5 when they should have been 2,1. Quite dangerous, and we only found out after we had hit the motorway. The car was pretty beat up too. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
CARCASSONNE, FR - Reviewed by DUNCAN - 16 October 2022
" Everything went to plan. "
" Very friendly. All the paperwork was ready and it all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PAUL - 15 October 2022
" Rude unhelpful staff. Insistent attempt to sell more insurance. The car was old with many scratches "
" Rude unhelpful staff. Insistent attempt to sell more insurance. The car was old with many scratches "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MARSEILLE, FR - Reviewed by JOHN - 14 October 2022
" The stall at Marseilles were very helpful and pleasant "
" Good advce to pre-purchase the fuel as the fuel shortge made reflling impossible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ELAINE - 13 October 2022
" Overall very good "
" On arrival the guy at check in was helpful advising us of fuel shortages in Toulouse so we paid to return the car without having to fill it with petrol. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by STEVEN - 10 October 2022
" No complaints "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ADAM - 06 October 2022
" car was really good but slow service and tried to sell items not required "
" slow counter service and trying to sell additional equipment which wasn't required "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by LILIAN ELISABETH - 24 September 2022
" The staff was very good and the complete service very good to! "
" Wonderfull service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 24 September 2022
" As explained above "
" Through no fault of mine the flight to Carcassonne was late and I wasn't happy to learn I had to pay over £37 because it was necessary to keep the agency open "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by KEVIN - 24 September 2022
" Easy pickup and return. Helpful staff.would use the hire company again. "
" Young lady on desk at arrival very helpful. Also the young man on returning car good customer service. Both people a credit to the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by THOMAS - 23 September 2022
" Good website with useful call centre who dealt with a query quickly "
" I had to replace the car I was originally allocated as a problem with the key fob meant I couldn't lock the car. Europcar staff however arranged a replacement quickly and efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by GAYNOR - 21 September 2022
" See above. "
" Excellent from start to finish. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DAVID - 19 September 2022
" Good straight forward "
" Good service from auto Europe from whom l have hired cars for longer than l care to remember "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ROSS - 13 September 2022
" Very efficient and clean good quality car "
" Very efficient and the car was perfect for our needs. But still waiting on refund from the deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 06 September 2022
" no problems, good car and good review with good service from Europcar "
" good car and good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEWART - 03 September 2022
" Staff member showed me small chip on front window. But could not explain what why he was showing it to me. I ask is every thing OK he said OK. And ask me to sign his ipad "
" All good apart from staff could not speak English "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by STEPHEN - 31 August 2022
" Generally very good "
" Generally very good. Car not in tip top condition "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGERAC, FR - Reviewed by ALEXANDER - 30 August 2022
" Car hire was very expensive compared with previous years, but I know this is a major supply issue for the hire car market. "
" Very easy collection. Friendly and efficient service. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARLAT LA CANEDA, FR - Reviewed by PAUL - 28 August 2022
" Stress-free service - very satisfied. "
" Excellent, friendly and efficient service by the staff at Sarlat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NICHOLAS - 26 August 2022
" I think the extra charge I was not expecting made a great experience go sour. "
" I was overall happy with the staff, the rental and the car. I made a payment in April 2022 of 870.90 EUR including full protection and I agreed to a fuel tank of fuel at 71.71 EUR. Why have a ha to pay High season surcharge of 168 EUR. I do not remember that anywhere in the agreement. That to me does not seem right and therefore I could not recommend to others but warn them. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BARBARA - 23 August 2022
" See above "
" No spare tyre in vehicle Tyre pressure unchecked at pickup Very expensive Otherwise, a fine experience "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGERAC, FR - Reviewed by PHILLIP - 21 August 2022
" the only disappointing aspect of the rental was the increase in charges since pre pandemic, but as this is across the whole range of renters it is not a specific criticism. enjoyed the trip and love Bergerac "
" everything went without a hitch - very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LEONARD - 20 August 2022
" Made finding the right car at the right price stress-free. "
" Great car, really helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KELVIN - 12 August 2022
" We were disappointed to see the exterior condition of the car upon collection. There were a lot of large scratches and wide scuff marks all around the car, especially on the driver's side door. We paid full price for this! "
" Very good experience with staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LYON, FR - Reviewed by GERALDINE - 11 August 2022
" terrible experience with autoeurope who can never sort out the problem joining EUROPCAR IN FRANCE THIS IS THE SECOND TIME THIS HAPPENS. I WANT A REFUND OF THE 140 EUROS I HAVE PAID EXTRA !!! I HAD ALREADY PAID MY BOOKING "
" Terrible experience impossible to join them by phone to let them know that the fllight was delayed, They told me I did not provide the flight number when I did. This HAS NOT BE RELAYED BY AUTOEUROPE I HAVE TO PAY 140 EUROS THE NEXT DAY AS A SURCHARGE "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by ROSS - 10 August 2022
" Dealing with the desk was fine. I walked up and got what I needed and left. I didn't go back and complain about the car as I was already late for where I needed to go, and when at the desk people were arguing with the staff about no cars being available, so didn't think it stood much chance either way. "
" The car was absolutely battered. I had to stick duct tape on the bumper to keep it on. The other side was caved in. Luckily I had pictures from when I took it, but it was dirty, scratched, dirty seats inside. The other side of the front bumper was cracked and badly sprayed. It was generally in really poor condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - 09 August 2022
" The pick-up experience was very poor as was the issue re the advice on the insurance and the significant additional cost. "
" Europcar took an eternity to get the car to us on pick up. They also said the insurance bought from Auto Europe was only basic cover with a large excess which was not what I had been told I had bought. I therefore bought nil excess insurance with Europcar. I would like this matter investigated as I believe I have suffered additional costs that shouldn't have been paid. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by SIMON - 09 August 2022
" s "
" Can you confirm what the additional TVA surcharge is for? This wasn't mentioned in the original comparable quotation. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MARK - 06 August 2022
" Worry free and courteous experience! "
" Process of pick up snd return made simple. Facility at Bergerac Airport easy to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALISTAIR - 03 August 2022
" bruising. hiring a car is one of my most unpleasant experiences as a consumer as I'm always expecting to be ripped off at the slightest excuse. This experience re-confirms that prejudice. "
" I called autoeurope to tell you that our flight was delayed and that we would arrive after car hire office closed. They said they would inform europcar and that we would be contacted if it was too late for our car to be collected. We heard nothing but the office was closed when we arrived (hertz was still open). The next day, europcar said our car was no longer available and we had to pay an increased price to get another one. We thought WTF! and went ballistic and miraculously a car was made available at no extra cost. other customers from the same flight meekly paid the increased price being asked. So my confidence in europcar is deeply dented. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ANTHONY - 03 August 2022
" Easy to hire a car with clear visibility of costs "
" Easy to hire a car with clear visibility of costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JANET - 02 August 2022
" As above "
" Having picked the car up at Bergerac Very friendly staff and car ideal Unfortunately within a few hours the air con had changed to not being able to turn down Rang the next day had many conversations with a helpful lady waited hours for the mechanic to come in the meantime the car seemed to rectify itself so no need for call out Next day same thing had happend air con full or very minimal no radio ( Wer t that bothered about ) the air con was the main problem as we had a 12month baby So didn't use car much after that On picking car up at Bergerac I noted 710 Kms petrol on returning the car I filled up as usual I left the car with 840kms on return of the keys I did mention all this to the lady at reception she said she would into this I did say I am back in September (I was given a form for upgrade ) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BISCARROSSE, FR - Reviewed by BRENDA - 31 July 2022
" No problem at all "
" no problem when picking up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SAMUEL - 29 July 2022
" As I mentioned previously- everything perfect except for the price "
" Whilst the experience, the staff and the car was excellent - we were horrified by the price of the rental. We rent a car every year at this time and it's never been so high "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RONALD - 24 July 2022
" No problems with Auto Europe. "
" Everything was 100% other than the condition of the car. eg not cleaned inside. Sticky surfaces (juice splashed on dash and sat nav screen) and sand on seats and floors. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
AVIGNON, FR - Reviewed by SOK TUAN - 23 July 2022
" We were extremely disappointed with our car rental experience with autoeurope. I had ordered specifically ordered an auto 4 door Japanese car with GPS. The staff Hugo who attended to us tried initially to get us to upgrade to a SUV which he claimed would be a comfortable ride. He then went on to tell us that the GPS we ordered will be additional charge & went on to charge us £90 Euros. On top of additional insurance to cover the insurance we had already taken. He proceeded to give us the keys and we asked about GPS he said it was already in the car. We proceeded to where the car was parked and found out he had given us a continental Fiat car! I went back to confront him and initially he tried telling me that it was stated as or equivalent! The reason we had chosen Eurocar over the other car rental was due of the fact that your company was the only one who advertised as having a Japanese car. After some back & forth argument, he conceded and proceeded to give us a Japanese Corolla & also told me if I insisted on Corolla the only GPS he had available was a separate Garmin system. We agreed given that we had already paid for it! When I unlocked the car, we found that the car already had a built in GPS system!! Extremely disappointed with the dishonest & additional unnecessary cost we had incurred. "
" We were extremely disappointed with our car rental experience with autoeurope. I had ordered specifically ordered an auto 4 door Japanese car with GPS. The staff Hugo who attended to us tried initially to get us to upgrade to a SUV which he claimed would be a comfortable ride. He then went on to tell us that the GPS we ordered will be additional charge & went on to charge us £90 Euros. On top of additional insurance to cover the insurance we had already taken. He proceeded to give us the keys and we asked about GPS he said it was already in the car. We proceeded to where the car was parked and found out he had given us a continental Fiat car! I went back to confront him and initially he tried telling me that it was stated as or equivalent! The reason we had chosen Eurocar over the other car rental was due of the fact that your company was the only one who advertised as having a Japanese car. After some back & forth argument, he conceded and proceeded to give us a Japanese Corolla & also told me if I insisted on Corolla the only GPS he had available was a separate Garmin system. We agreed given that we had already paid for it! When I unlocked the car, we found that the car already had a built in GPS system!! Extremely disappointed with the dishonest & additional unnecessary cost we had incurred. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by MARK - 18 July 2022
" Efficient but very expensive across all hire companies "
" .. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by KEVIN - 17 July 2022
" Best value, and great car. "
" Great service, will use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANDREW - 15 July 2022
" Good "
" Generally good but the online check in never works - it always says I have cancelled my booking when I haven't "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by JONATHAN - 14 July 2022
" EuropCar did not have the vehicle on time and they made it very clear that insurance booked through Auto Europe was inferior to the level of cover that I would have had booking directly with EuropeCar. They persuaded me to take additional cover for 7 Euros a day to cover tyre related issues (an extra 70 GBP on the total rental) and told me that punctures etc would NOT be covered by Auto Europe. If all this is true I won't use your service in future "
" EuropCar did not have the vehicle on time and they made it very clear that insurance booked through Auto Europe was inferior to the level of cover that I would have had booking directly with EuropeCar. They persuaded me to take additional cover for 7 Euros a day to cover tyre related issues (an extra 70 GBP on the total rental) and told me that punctures etc would NOT be covered by Auto Europe. If all this is true I won't use your service in future "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ANDREW - 12 July 2022
" Would've got 10's if the car had been cleaned. "
" Car was higher spec than booked which was good - but not cleaned inside or outside on pick up - no washer fluid. Didn't have time to ask for it to be cleaned. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by DEAN - 12 July 2022
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by STEVE - 11 July 2022
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STEPHEN - 10 July 2022
" Overall auto Europe very good . Europe car okay "
" Car had scratches on collection . Although these where already documented. No warning triangle or high vis jacket as per legal requirement France . Had to be asked for bur where then supplied . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BERGERAC, FR - Reviewed by STEPHEN - 09 July 2022
" Would recommend (and do recommend) Auto Europe. "
" They need more than one person on the desk as people had to wait a very long time to be served. Otherwise very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by NORMAN - 07 July 2022
" I probably wouldn't choose Europcar again. "
" Pick-up took ages because counter agent entered someone's details (with the same name) then had to change it all. Car was old and quite tatty with many scratched etc. It was difficult to know if all of them had been recorded. Annoying to be changed an extra 3 cents because the voucher value was show as less than rental cost - should have been written off. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by PAUL - 06 July 2022
" Easy to book "
" Efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by MICHEAL - 04 July 2022
" It was clean smooth and swift just what you need when you're returning or collecting a hire car thank you "
" The staff were very friendly. The car was clean. The transition between leaving the airport and getting the car only took approximately 15 minutes. Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ROY - 03 July 2022
" OK "
" Choose to take the full insurance having been told the excess would 3500 euros. Cost me 91 euros for 2 days. Car was great. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARMANDE, FR - Reviewed by SHEILA - 30 June 2022
" All good. Just make sure you really want the car if you book within 72 hrs of pickup. "
" Personnel very efficient & friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by GRAHAM - 29 June 2022
" A good experience - thank you. "
" Worked out as expected/promised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GAUTAM - 29 June 2022
" Comments above. "
" Very slow checkin to get the car. The car was dirty and scratched up. It is also very expensive these days to rent a car. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by LYDIA - 29 June 2022
" Daylight robbery. we paid upfront for the car and then to have to pay another £490 to have piece of mind during our holiday was not the best start!. "
" They were quick and friendly, but went in with the hard sale for premium insurance which they charged £490.00 for before getting the keys to the car. We ended up paying it as the fear of having to pay excess of £1700.00 per one piece of damage which is what we were told meant we would be driving around in fear the whole holiday. fuel was full to full which is good (fuel station right outside Marseille airport) When returning the car the lady was pretty rude and rushed us. we had an 11 month old and suitcases and she was rushing us which meant I have now left my sun visor in the car window. I also signed 3 copies of the contract, two of which they took and gave me one however upon return she demanded my copy which has left me with none. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by JOSEPHINE - 28 June 2022
" Great experience em with Europcar! "
" Very efficient check in and return, Morgane was great offered an upgrade for a reasonable cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 24 June 2022
" Very pleased with how quickly wexwere able to obtain our car, it was a very good experience. "
" Very pleased with how quickly wexwere able to obtain our car, it was a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by TIMOTHY - 24 June 2022
" Auto Europe were excellent n answering a query about the rental before and another concern abut the sum being held after the car was returned. Thank you "
" Counter staff efficient without much engagement or warmth: brusque answers to a couple of questions. Friendly and helpful staff at return venue. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANDREW - 21 June 2022
" Great "
" Very expensive and their accounts and online check in don't work "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by SHARON - 21 June 2022
" Very swift service getting the car and returning it..my only quibble would be the information they have emailed since my return is all in French and I have no idea what it says "
" Fast, friendly and the car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 20 June 2022
" a good experience "
" good car fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 19 June 2022
" Lack of transparency of cross border costs as above. "
" 1) Damage to the car not recorded on rental agreement & no Europcar staff in parking area to check round the vehicla & record the damage. Had to return to car rental reception & wait for them to manually write on document.. 2) 7.50 Euros per day+ tax to take the car across the border from France to Italy & we would have had to pay for the full rental duration even though we just wanted to take the car into Italy for the day. There was no transparency on the AutoEurope reservation document of these charges unlike our rentals in Nice last Oct where it was stated that cross border charges with Sixt were 19.99 Euros per rental in the comments box. This is new for Europcar & I will not be booking further rentals with them until charging is clear. Sadly I have a rental already booked in July which is now too expensive to cancel & rebook where I would have liked to travel to Italy. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by DAVID - 18 June 2022
" Would re book again but .................... "
" On me returning the car it was inspected for damage and mileage. Why ? l was told that there was no limit re milage. The car was not inspected when l picked it up so why was it inspection on its return ? Slack organization in my opinion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 17 June 2022
" See above. All good mainly. "
" Couldn't hear the Europcar lady very well because of the thick screen. So communication was difficult. Excellent computerised waiting scheme. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by COLIN - 14 June 2022
" Satisfied with this experience. "
" Very happy with experience with Europcar. Morgan was very efficient, helpful and pleasant at both pick up and drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ADRIAN - 14 June 2022
" See above almost £950 for six days, worst car hire ever "
" Prohibitively expensive experience for a dented rattling vehicle "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NICE, FR - Reviewed by COLIN - 09 June 2022
" . "
" Generally happy apart from the car was not as clean inside as we normally would expect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by ANTHONY - 07 June 2022
" No problems "
" Everything fine except the car was very dirty when we picked it up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NANTES, FR - Reviewed by MARTIN - 06 June 2022
" Great experience "
" Great price quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PETER - 04 June 2022
" Efficient "
" Booked early so excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JUSTIN - 04 June 2022
" Only letdown was the mechanical condition of car - bad squeaky / hard breaks felt like metal on metal & awful gear change. Was told at handover that the car had done 65k so basically to be expected! "
" Ease of booking and good communications with customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by PHILIP STEPHEN - 01 June 2022
" The Auto Europe website is very easy to use. Used many times. Booking simple, fast. Europcar have used often in France. Normally the service is a very high standard and the cars are normally spotless. "
" Used many times at Bergerac Airport where customer service has always been of a very high standard. This was a first at Carcassonne Airport. Not the same kind of service. Felt very rushed, explanations swift and no one showed us to the car that looked like it could have been presented better. Car its self drove fine. On return the service was very much better. A friendly gentleman was checking all the returned cars as you arrived. Asking if all went well etc. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGERAC, FR - Reviewed by ALISON - 27 May 2022
" Lovely staff, exactly the car I had wanted, but exterior filthy which compromised safety. "
" A very new car, but exterior dirty, windscreen filthy, and no water in the screen wash tank, which was dangerous. Interior was spotless. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by IAN - 24 May 2022
" a good experiance "
" easy pick up helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by COLIN - 18 May 2022
" straightforward process "
" Very helpful friendly staff member on reception "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 17 May 2022
" Very good "
" Book8ng process was smooth and straightforward. The counter staff at Europcar were helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NEIL - 11 May 2022
" All great. "
" It all went very smoothly, very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SERENA - 09 May 2022
" If you are an agent for a legitimate car hire company but that company seems a booking through you of less importance from a customer care point of view then the service you are offering is inadequate. You seem cheaper up front but when it comes to it the customer will be screwed over. "
" The staff told us that the excess would be 3400 euros unless we took out extra insurance. I said it indicated 1700 on the contract. They pointed to the contract where it states 1700 for theft as well as 1700 for damage. I said that theft and damage are not the same thing. They shrugged their shoulders. They said it was my fault for booking through Auto Europe and not booking direct. They said that they are in business to make money. They said that in an accident if there was even just a second scratch this would incur a second excess. My husband went to video the exchange as they were clearly bending the truth. The woman said that she would call the police if he tried to video her. I had a toddler with me and they had us over a barrel. I did not dare drive the car with a 3400 excess so I paid to reduce the excess to 700 at a cost of 460 euros. When we got to the car it had many dents and scratches so they don't bother to repair the car with the penalty that they charge . Only some of the damage was marked on their list. They tried to sell us a better vehicle with Sat nav. It turned out we already had sat nav in our vehicle. They tried to sell us features that we're included in the existing booking. It was a scam start to finish and it felt like a fraudulent transaction. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by GERALD - 07 May 2022
" Ask how to start your car , each vehicle different "
" Very straight forward, however, starting car was difficult as different for each hire car we have. We got help but would have been easier if told how when keys given. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ALEXANDER - 06 May 2022
" It is an efficient and excellent service at Lyon. As constructive feedback, the Europcar car park at Lyon airport is slightly cramped and the car scanners are very tight to drive through which is not easy when you are just learning the dimensions of a new vehicle or returning from a long drive- can they be wider? "
" Prompt, friendly service and a well priced rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by AMANDA - 04 May 2022
" Except for getting drenched from Terminal 2 at Marseille to the rental office we were very pleased with every aspect. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JEFFREY - 01 May 2022
" Bit expensive "
" Didn't like the little trick of the person checking the vehicle on return. Saw a couple of scratches and asked if I had photos from pick up. When I got my phone out he said that's all fine and signed it off. I wonder what would have happened if I hadn't taken photos. A little 'try on' I fear. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BISCARROSSE, FR - Reviewed by BRENDA - 29 April 2022
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOHN - 26 April 2022
" Fine "
" No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 24 April 2022
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MARK - 24 April 2022
" Excellent "
" Excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CYRILLE - 23 April 2022
" Easy to use, easy to book. The price for the duration was expensive though. I mean more expensive than when I used to rent cars with AutoEurope for the same duration before COVID. "
" Great experience overall, the car was ready, check in was easy. The down point is that the car was not totally clean inside, there was some dirt remaining and there was no windscreen washing liquid. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by TIM - 21 April 2022
" Very efficient "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CARLA - 21 April 2022
" We hired a car for one month. When we arrived the condition of the vehicle was very poor. It has lots of damage to paintwork, worn out carpet with large hole on drivers site and damage to rear suspension on the passengers side. I invite you to review this with eurocar and respond with an offer of compensation. "
" We hired a car for one month. When we arrived the condition of the vehicle was very poor. It has lots of damage to paintwork, worn out carpet with large hole on drivers site and damage to rear suspension on the passengers side. I invite you to review this with eurocar and respond with an offer of compensation. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NANTES, FR - Reviewed by JUDITH - 20 April 2022
" The car was very clean and neat and the staff were very friendly "
" The car was superb and a joy to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HARRY - 16 April 2022
" We were lucky not having driven further before giving back the car! "
" First car We got had problems. Giving it back next morning after 6 Miles of drivning created problems. These were solved however after discussions... "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by MATTHIEU - 15 April 2022
" Overall all good! "
" Efficient and quick collection at the airport. Car wasn't in best condition but still ok. Adblue needed to be topped up straightaway though. Wasn't an issue for me but could have been had I driven more miles during the week. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by DEAN - 13 April 2022
" It was hard to tell what we had actually paid for and we ended up paying for extras with Europcar. In future it would be easier to book directly with Europcar. "
" Good car and easy pick up and drop off. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHELE - 13 April 2022
" Very good experience from booking the vehicle to dropping the car off. Thank you "
" Always excellent service at Nantes airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CHARLES - 10 April 2022
" All fine. I think pre-populating the survey with answers that give the highest rating won't get you genuine feedback on your service. You probably know that though. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by EDWARD - 08 April 2022
" yes "
" yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by STUART - 03 April 2022
" Overall very good. "
" Lovely new car. No problems in any area, very good experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GRAHAM - 29 March 2022
" No major problems although the situation with garuanteed availability of wither equipment (snow chains etc) as is the law in France needs to be improoved. I sent several requests and got conflicting answers. "
" Issues at the collection desk with misleading and false information on options. Persuaded to prepay for fuel after the person told me they had an offer that would be cheaper than refilling myself based on the distance I would travel. Clearly a lie! (distance about 400km and car used 6.2/100km)Worse still, I seem to have been charged €122.47 for snow socks when the offer put a max of €52.68 on snow chains. I am still awaiting the final invoice but if these fi8gures are confirmed I will be contacting auto Europe for support to resolve this. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 28 March 2022
" See above. I can see that there was little that autoeurope could do to help me with the agent. "
" On arrival I was told that the booked car was unavailable and so a Lexus (an upgrade) was available. The agent asked how far I had to travel and when told 130k, said that the car wouldn't manage that. He offered other cars, but at a much higher daily rate. I called Autoeurope, who spoke to the agent and told me that since they had offered a car, I had no option. I agreed to the Lexus only to find that it had a 300k range and that I had wasted 30 minutes, with 3 passengers waiting. The car was also supplied without the correct charging cable. That said, the car was superb ( I managed to borrow a cable from a friend near our destination) "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 28 March 2022
" Only slight hitch was the wait to pick up the car in NICE. "
" Great thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 21 March 2022
" Why are you repeating this question? "
" We booked the smallest car so had no problem that it was a Fiat 500. By it was absolutely covered in marks and dents. We went back to reception because NONE of them were marked in the paperwork - probably because there were too many. We were told to just take dates and times pictures ourselves. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by JOHN - 19 March 2022
" Would certainly use and recommend "
" Efficient and speedy check i and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DAVID - 17 March 2022
" Quick and very helpful service after flight arrival in Geneva "
" Quick and very helpful service after flight arrival in Geneva "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by WILL - 16 March 2022
" As above "
" On this occasion, i was upsold winter tyres at the desk... which it would have been clearer that i might have to do this during the booking itself... maybe they won't let you prebook via Auto Europe, but don't like surprise charges at the desk. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by HUGH - 14 March 2022
" ? "
" ? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by WILJO - 13 March 2022
" Happy to do so again "
" Easy hiring "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by TIMOTHY - 09 March 2022
" We were very happy with the car and the experience was more or less as expected. "
" A small scuff on a wing mirror was noted on the car's return. It was not caused by us and was almost certainly there when we picked the car up in the dark. We have not heard back, but will contest any attempt to charge us for damage. There was quite a queue at the check in desk when we picked the car up and the process was long winded including signing three copies of a form, in French, in three places. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by JON - 26 February 2022
" Unless complaint resolved, will never use again, we had to stop, buy cleaning products, remove litter and cigarette ends. Car not been cleaned in months "
" Car disgusting, have already emailed in photos and complaint yet to hear anything "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by SARANNE - 24 February 2022
" Would recommend. "
" Efficient, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 21 February 2022
" Very efficient "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by MARK - 19 February 2022
" AutoEurope failed on two counts - the level of the excess on my voucher was incorrect and AE also failed to inform me that only a premium credit card could be used for this level of car. I had to use my business card which was inconvenient to me. I also need to book a van from Bordeaux airport in 3 weeks. This isn't offered on AE website and so I am contacting Hertz direct. Which I will probably do in future. "
" Staff very efficient - the Mercedes GLB was awful to drive "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JEREMY - 16 February 2022
" I wouldn't hire from the French sector again. I had to pay the Swiss motorway vignette on our return journey which was another unanticipated cost "
" There was no obvious option to select winter tyres when making reservation. I had to arrange this locally at an additional cost and was lucky that there was one car left with that option "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, FR - Reviewed by MARK - 05 February 2022
" I would be happy to recommend if we can sort the issue with Europcar. I chose Auto Europe because of the price but with the extra money I was charged Auto Europe was the most expensive. "
" Europcar charged me €84 extra to collect the car and wanted a €500 deposit. They couldn't explain why and they miscalculated the amount I'd already paid. I had no opition than to pay them the extra money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by JANE - 02 February 2022
" Autoeurope was all good. Will use again if prices remain competitive. "
" Europcar asked for 500 EUR deposit when I collected the car but my contract with autoeurope stated EUR300. I challenged this with counter staff and they honoured my EUR 300 charge when I proved it via my booking docs. They claim autoeurope need to update their contracts so one to check for future customers autoeurope. When I dropped off the car, there was no one around and it was 7:45pm so we headed to the key safe and the airport desk. As we approached the bottom of the garage and entrance to the offices, a car drove around the route at speed and pulled up close to us and a group of 6 or so guys jumped out at pace... None were in hire car uniforms and one was even let out of the boot of the car they drove in! One gent then came to me and hurriedly said: "europcar?! You're returning a car! you're the Corolla, the car return, I work for europcar, I'll take the key and check the vehicle. The others went to the Avis desk in the garage and started looking through papers/ things. None had hire car co. uniforms on but I suspect they were from the valeting company as they looked through some papers then started heading to different cars and drove off. I must say, they could have been anyone! They also could have been stealing the cars for all we knew. It was quite intimidating to be present and I was glad my partner was with me. I actually said this and called out their behaviour and the man said he would check the car over with us so my partner went with the gent back to our car and signed it over so all was legitimate. I stood still whilst cars were taken and driven off (presumably for cleaning) however, the appearance and way they hurried, came out from nowhere then sped off in a series of cars (from different companies) with no branded uniform to suggest they were definitely from the hire car company (or contractor) made it really quite intimidating and I am not usually an easily intimidated person. Separately, our car hadn't been washed prior to our hire but we were ok. The inside was good. We were not offered snow tires but we're going to meribel but, again, this was ok. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by JOHANNES - 01 February 2022
" see above "
" EDuropCar Geneva (French side) was severely difficult to locate. The road signs directing are non excistent. I drove around and around the airport for more than a hour. Europcar Swiss threatened me with a fine of more than €200 if I drop the car off there!! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
NICE, FR - Reviewed by TIMOTHY - 26 January 2022
" As usual, all was excellent. I have been using Europcar now for 15 years and had never let me down. "
" Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GERALDINE - 27 December 2021
" I was offered to hire a car for £400 the next day just because they could not get hold of the Europcar office that day!! I would like to have a refund for the stress caused. Only thanks to ME I could sort the issue ! I have spent lots of money on my mobile bill. "
" My flight was very late, After hours on the phone with Autoreurope (which I was told to call first) I was told that Europcar would not keep my car. it has been a very very stressful experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by MARK - 23 December 2021
" excellent "
" efficient "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by GRAHAM - 16 December 2021
" Everything went well "
" Very helpful and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 14 December 2021
" Straightforward as always "
" Booked a Zoe, but the %00 was brilliant. Returning an EV is a lot simpler than finding somewhere close to the airport to refuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GREG - 11 December 2021
" Given the way I believe I was mislead and then overcharged presumably at "airport prices" for the recent hire, I would actually warn people against using autoeurope "
" I booked an economy 4-door car on-line and the booking form once printed indicated this also stating "Renault Zoe Electric Car or similar". I naively assumed that "or similar" meant that a non-electric (i.e. petrol or diesel) variant in the "economy 4-door" category would have been an option for people taking a car into an area where an electric vehicle was impractical due to lack of charging points. I have no recollection of being able to select the fuel type on the booking form as if this were the case I would never have selected electric given the nature of my trip. Unfortunately when picking up the vehicle, I was assured this was not possible and was then charged substantially more for a larger diesel vehicle - above and beyond what I actually required. At 11:00pm in the evening with this car desk being the only one open in the airport there was clearly limited options! I have never been treated by a hire-car company like this before and will seriously consider never using autoeurope again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 27 November 2021
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 21 November 2021
" Provides clear choices and options. I know what I will pay. So far no surprises. "
" Although all my details were on the app, they were not on the airport desk system. So I had to fill in everything again. Waste of time for everyone. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by MICHEL - 19 November 2021
" All excellent "
" Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by OLIVIER - 17 November 2021
" A nice rental experience "
" Pretty good car, in good condition (couple of small dings all well described beforehand), Europcar team at Montpellier airport was efficient for both pick up and final check and was also friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRIVE, FR - Reviewed by ANDREW - 12 November 2021
" . "
" Efficient and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 10 November 2021
" The Up-selling wastes my time and is irritating. "
" Car had not been washed - was also a wee bit short of a full tank. I chose Europcar as I want to avoid the Up-selling at the check-in desk you get with Goldcar etc. Sadly - lovely staff but they tried & tried to sell me more & more to the point if irritation - I don't want this after a long flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by SIMON - 08 November 2021
" All round satisfactory "
" Efficient and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by GILES - 06 November 2021
" Was it YOUR responsibility to give us the right directions? "
" Good staff - but busy. Collection is now in the parking garage not in the Airport Terminal. Poor directions at a busy time! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by ANDY - 03 November 2021
" I find the prices are always very competitive and I have never had any difficulty with the car hire firm when I have presented my Auto Europe voucher. "
" Very efficient service. A good quality car at a very competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by NIGEL - 31 October 2021
" Good value, could have been made easier/better with a little extra tech and effort. "
" Nice car but fault warning showing permanently re stop-start. Car not very clean inside. No condition report provided at pickup so I had to take photos in the rain and at drop off. Excessive charge for additional driver - I knew the cost beforehand but I don't like being ripped off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by CHRIS - 31 October 2021
" Autoeurope are fine, I always use them when in Nice "
" Counter staff excellent, helpful & friendly Staff in car park preparing vehicles not interested in helping find vehicle or showing customer around it, pointing out scratches and minor damage, like other companies. Vehicle supplied without water in the window washers. Caused me a driving issue at the time, and inconvenience stopping to find water. Made me worry about what else may have have been prepared sloppily - ie maintenance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by YASIN - 28 October 2021
" Charged a daily fee which added 60€ to the cost- not approved or mentioned "
" Charged a daily fee which added 60€ to the cost- not approved or mentioned "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by NEIL - 27 October 2021
" See above "
" Staff were polite, informative and friendly for both pick-up and drop-off. The vehicle provided was damaged cosmetically but this was pointed out before hire and did not impact on the hiring experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by KEITH - 26 October 2021
" always use AutoEurope "
" did not like the fact that one had to sign on the condition of the car without a diagram and mutual inspection. Our car had a big scratch and it turned out there was a small comment in French on the Ts and Cs that this existed - but we had a fear that we had done it that spoilt our experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by PHILIP - 21 October 2021
" No problem. "
" Good service, insurance still seems to be a "bone of contention". "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by PIERRE-EMMANUEL - 20 October 2021
" Very good experience, except the insurance part. Europcar cannot see if we purchase the insurance via autoeurope. "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRENDA - 20 October 2021
" Auto Europe have always been very good and have no hesitation in recommending them. "
" Very good but do not like the discrepancy re. excess etc. i have other excess insurance but there was still a very uncomfortable conversation re. this "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by DENNIS - 17 October 2021
" V happy with Autoeurope "
" Took two hours to pick up car at Nice airport because of crowd. Otherwise excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by BRUNO - 15 October 2021
" O.k pleasant enough staff but had to wait around 40mn as there was a queue and only one staff. Overall very average . "
" Car damaged everywhere and not particularly clean inside. In fact gave it back cleaner than when I picked it up. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 3
LOURDES, FR - Reviewed by PATRICK - 14 October 2021
" First class. "
" Excellent experience from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 13 October 2021
" SO SATISFIED WITH SERVICE THAT HAVE BOOKED FOR NEXT TRIP In DECEMBER "
" Good service at competitive rates "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALISTAIR - 12 October 2021
" I had no issues whatsoever with autoeurope, so can't really provide feedback other than everything was smooth to purchase. "
" Great Price for the whole package. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PAUL - 05 October 2021
" Excellent value and service. "
" Very good value and easy to book and collect and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by GILLIAN ALISON - 05 October 2021
" All fine and efficient "
" All easy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILJO - 04 October 2021
" See above "
" I have not received my final invoice from Europcar confirming that there is nothing to pay "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by SR - 04 October 2021
" Still the best in the car hire business. Great prices and good service. I always chose auto europe. "
" Good service in Nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ZOE - 30 September 2021
" I thought everything was easy from the booking to picking up the car to returning it and was impressed with the efficiency of Europcar on the return. "
" The only issue that I had was the car which I didn't enjoy. The Europcar staff said that they would give me an automatic for the same price and this didn't transpire. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by CATHERINE ANN - 30 September 2021
" Enjoyed driving this lovely car "
" Lovely modern car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ELWYN - 30 September 2021
" All good but receptionist rather abrupt. "
" Quick and efficient pick up and drop off. Car was clean and well presented. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by WILJO - 29 September 2021
" Nothing to add "
" Nothing to add "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by JENNIFER - 29 September 2021
" Good reliable almost new car which was clean. "
" Good car provided. No safety package eg. Warning triangle and yellow jacket in car at start of hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIARRITZ, FR - Reviewed by SIMON - 28 September 2021
" A very positive experience. Superb car (VW t-roc). Perfect condition. A very happy customer. "
" Very fast pick up and drop off. Really helpful, kind, courteous and humorous staff. Great car. Very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KENNETH - 27 September 2021
" Hugely more expensive than previously "
" Excellent car and service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WILL - 22 September 2021
" Shocked and saddened by an unjust extra charge. Brings a bad name to Europcar and a bad taste for using Auto Europe. Please contact me asap to discuss my experience. Thank you "
" Charged an extra £267 by Europcar for absolutely nothing. Very unhappy this can happen - unless something is done to reimburse me I will feel compelled to warn people against Europcar. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 21 September 2021
" Always very straight forward to deal with. Very good Value. "
" Very professional staff friendly and efficient in all respects.Great trip well done Europcar. Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 20 September 2021
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by RAYMOND - 19 September 2021
" Hand back of car was quick and efficient with no issues raised. "
" Almost new car and well presented. Pleasant and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ALEXANDRA - 14 September 2021
" see above "
" I'm not sure why I got this email as you did not have a car for me. Hence the negative comments. When I phoned to see what was going on, the guy I spoke to was very helpful. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by MICHAEL - 31 August 2021
" Generally v good bu odd that 22 days cost £100 more than 21 on a c £650 deal but there you go.... - would be great if they broke with the others and allowed drop off in different cities but understand that the sub-contracting deals make this impossible (ie that Europcar is just a brand that subcontracts the franchise to local deliverers - so it would be good to make this clear ... ) "
" Overall super easy and the ability to change the contract period up to the last minute was brilliant... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CLAUDINE - 30 August 2021
" Same as above "
" Overall very good, would have been perfect if the car was cleaned on the outside on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JIM - 29 August 2021
" Nothing to complain about, all good. "
" Convenient and easy, great overall! One thing: it was not completely clear where the after hours drop-off place was. Perhaps providing exact coordinates/address for the parking space would be a helpful for future customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MAUREEN - 28 August 2021
" Fair pricing. Efficient service. Always use this firm. "
" No problems, except that there was no car aerial to listen to radio!!!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RENNES, FR - Reviewed by STEWART - 24 August 2021
" Happy with the experience "
" Very good car and good customer service. Only issue was the key-return box. I had to ask someone from another desk to show me what to do. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DR. RUPERT - 15 August 2021
" Easy booking with Auto Europe at fair prices. "
" Very friendly welcome. Top car. Not any problem returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 10 August 2021
" Great experience "
" Positive experience. Love the fact that my AutoEurope bookings can now be registrered on the Europecar wesbite and I can get credit for them with the loyalty program "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by KERINA - 03 August 2021
" Ok, not brilliant due to expense "
" Expensive and corner market in Beziers. Car ok. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MICHELE - 02 August 2021
" Always very happy with the service Auto Europe provides, thank you. "
" Found the price to be more expensive than usual. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DEBORAH - 02 August 2021
" All very easy Thank you "
" Easy pick up; Brand new car. All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by GRAHAM - 30 July 2021
" Easy to book, competitive price "
" They were very professional and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 23 June 2021
" Positive experience. "
" In general a very good experience. Had some concerns that some of the (minor) damage to the car at collection was not listed on the paperwork but was advised to take photographs and send these to Europcar if there were any issues (there were none) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by FREDERIC - 19 June 2021
" N/a "
" Easy to book, everything went really well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEORGINA - 01 April 2021
" See above "
" Wetriedto add insurance to vehicle on 18th but could not incurring additional costs . Pick-up , was told no damage to car but there was , which again could have incurred additional costs . Drop off , insufficient signing caused severe problems ........ so, not satisfied at all "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BIARRITZ, FR - Reviewed by MICHAEL - 27 October 2020
" First class service "
" Assigned car smelled badly of cigarette smoke so I asked for a different car. I received an apology and an upgrade in category to a brand new vehicle. The right way to handle a customer complaint! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 27 October 2020
" Thought with you commercial clout you might have been more helpful by putting pressure on Europcar to refund me the illegally charged amount. "
" On arrival, advised booking had been cancelled by yourselves! Told us to ring you. Just about to when rep appeared to tell us he'd "found" our booking. By now we'd been there an hour and keen to get going. Told me to authorise deposit of 300€, which I did. Signed paperwork, all in French, without really looking, my mistake. The sneaky b*****d had charged me for breakdown cover, c70€. Oh, form wasnt all in French, at the bottom, in English, was a request to give +ve feedback. Raised above with you on return but you weren't interested, cos it's my stupidity after all. Have now written to the CEO of Europcar but heard nothing as yet. In future I'll a) never use Europcar & b) read what's on the form! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAVID - 05 October 2020
" Apart from bad pick-up experience, everything else was good. "
" Check in ok. I was told to wait 10 mins as the car was being cleaned. This took more than 1 hour and they swapped the car in the end. This was very annoying. Also, the car wasn't very clean inside but I was running late. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERGERAC, FR - Reviewed by DOMINIC - 18 September 2020
" Easiest car rental experience that I have had. So used to car rental companies ripping me off with additional insurances, assistance services etc. that it was great to just pick up the car and go. "
" Easiest car rental experience that I have had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MARK - 11 September 2020
" You must be joking! What an unprofessional despicable terrible company, I have registered an official complaint in the UK & France! "
" I had the most dreadful experience, I did not get a hire car, I was left abandoned by Europcar at the airport. Customer service was appalling I have raised a complaint here in UK and also in France. The worst hire experience by a mile, not even worth the scores of 1 as I can't give 0 or negative. Shocking company! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LA ROCHELLE, FR - Reviewed by MELANIE - 27 August 2020
" Great service always, easy collection and return. Polite, friendly and helpful staff. Thanks again "
" Great efficient service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by LYNN - 23 August 2020
" Lovely service makes a great start to our holiday! "
" Pick up in Beziers Airport was very friendly and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by JOHN - 18 August 2020
" My overall experience has been very bad as highlighted above I cannot really complain about auto Europe so far and expect auto Europe to get fully involved and speak to Europe car about this huge injustice of being charged over €700 for a seat that is not working properly which have never worked well we had it. The car was returned on time and in perfect condition to the Europe car representative who signed off on the whole thing. Sorry to not have my car charge for an extra €750 is completely unacceptable. Also to rent a very long Mercedes Vito with no reverse warning senses is quite frankly ridiculous why would Mercedes make such an expensive car without reverse morning senses why would your car be renting these cars out when you can't actually drive the car without somebody standing there. For parking assistance which should be part of the car. "
" I am absolutely appalled that I have been charged over €700 for damage to this car. Let me return the car we explained to the representative that one of the seats didn't work properly I could not be lifted up properly to allow people to get into the back of the car but could only be lifted up at the top of the seat which made it not completely safe and caring people in the event of an emergency. Explained that this was as we had found the car. To be charged for damages is extremely upsetting. I have complained And explained all of this to Europe car and I'm waiting to hear back from them. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 6
NICE, FR - Reviewed by JOANNA - 18 August 2020
" Faultless, accommodating, professional. 100% "
" Fantastic experience. Wonderful staff, so accommodating. Couldn't recommend more highly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NARBONNE, FR - Reviewed by PRYESH - 13 August 2020
" Overall ok except for the additional surcharge on gps not clear of it was already paid for. "
" I did not realise that I'd be charged additionally for GPS and thought it was already paid for. This was not mentioned by the Europcar desk as well ( the additional gps charge) "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGERAC, FR - Reviewed by PAUL - 12 August 2020
" Once again Excellent service. "
" Excellent service Excellent vehicle. Staff at the airport were the most efficient I have ever had dealings with. I normally take a rental car every time I go on holiday. Thank You "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ANDREW - 03 August 2020
" Easy to book, pick up and return. Staff on return excellent as they found and returned lost bank card. Thankyou. "
" Hire company fine. I chose the fiat 500 for cost reasons and we only needed a small car. Horrible little car. Poor fuel economy. Poor pulling power. Jerky traction - 3 cylinders. Clear roof with full sun is a disaster - had to block with newspaper. Reversing icon couldn't be seen because steering wheel is in the way. 4 seats? Joke! Front seats too narrow for ordinary backsides - uncomfortable. So hire company great, car a joke! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CAROLE - 29 July 2020
" Unable to get a new car after broken down and too many inconsistency in their way to deal with clients: 3 parties involved: Peugeot assistance, Europcar assistance, Pick up truck to remove the car. No efficiency from either. I was stranded from 12 till 18.30 unacceptable! "
" Car broken down 3 days before returned , I had to wait from 12 pm to 18.30 before the car was finally taken away and they couldn't provide a replacement car. I had to take a taxi from where I was to airport for a total cost of €303. Not impressed! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by JONATHAN - 28 July 2020
" I will hopefully get my excess insurance payment back and won't use Europcar again. "
" They were very uncommunicative at pick up and had parked the car in a bizarre place. Upon drop off, they noticed something wrong with the car - instantly- and I worry that the fault was present there all the time. When I explained about my excess insurance, they remained uncommunicative. Very bad experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LA ROCHELLE, FR - Reviewed by THOMAS - 22 July 2020
" I was delighted with the overall experience. Only negative was that the cost of hire was higher than I thought it would be. "
" Very efficient from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ROBERT - 07 July 2020
" We couldn't travel because of COVID and they weren't open "
" They were closed and we couldn't travel because of COVID restrictions we have asked for a refund and are waiting for an answer "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JENNIFER - 30 May 2020
" Due to Covid19 UK and France being in total lockdown not able to travel. Full prepaid fees retained and not returned. This is not due to Europcar who suspended their cancellation policy BUT Autoeurope whom have decided to retain all funds paid with no recognition of the unprecedented situation. I will NOT use Autoeurop again. Book direct only. If I had I would of received my funds back. "
" Not had any due to Covid "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MULHOUSE, FR - Reviewed by ROBERT - 24 March 2020
" Always happy with your service. "
" All was fine with the car itself. Due to the Coronavirus measures, I cut short my trip and returned the car 24 hours early - am not expecting any refund. Next day, I received an e-mail from Europcar with invoice attached. This showed an item "Administration fees fines" of 35 euros; I checked my credit card, and this amount had been debited. This was very disconcerting !!! However, after 5 days and without explanation, this amount was deleted from my c/card account. I then noticed that - when I booked this car - I paid you GBP 94.82 But when I picked up the car, the contract showed a price of EUR 87.34. All very strange and confusing - and resulting in unnecessary worry which I have not noticed with other suppliers. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by WENDY - 24 March 2020
" Extremely straight and very helpful staff Thank you "
" Extremely helpful staff when looking to change hire date and drop off due to changing flight situation due to COVID 19 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by TERRY - 22 March 2020
" as above "
" as usual europecar/ keddy make it difficult to go to anyone else! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by BELINDA - 19 March 2020
" See section 3 "
" No warning or advice was given to the difficulties we might encounter to return the vehicle. Sat nav didn't help as we later found out that the road we needed to be on was directly beneath the sat nav route. There were no signs and it cost us extra money to buy Swiss road tax in the process. It took us 1hr10mins to find the parking area after we arrived at the airport which could have resulted in us missing our flight. One of the drivers in the parking area nearly crashed into us. No receipt or proof of return of vehicle was given. I was told I would get email confirmation but this has not been received. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CALVI, FR - Reviewed by CHRISTIAN - 18 March 2020
" Excellent experience !! "
" Everything good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by RYAN - 18 March 2020
" I am still awaiting repayment of my deposit. Can you please update me on this? Thank you, "
" I am still awaiting repayment of my deposit. Can you please update me on this? Thank you, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by MICHAEL - 17 March 2020
" Not sure what this is "
" Everything was very smooth on pickup. The car was clean. I was pleasantly surprised to find someone in the car park to receive the car upon our return. All very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by ROBIN - 11 March 2020
" I use Autoeurope as first port of call "
" It was not clear when booking if snow chains / tires would be available at Grenoble airport, and therefore I was exposed to an unknown cost of how much there's would be to hire. Hire companies at French airports that serve ski resorts need to be much more transparent on pricing. A headline rate is not good enough, it needs to be very clear what you will end up paying. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ELIZABETH - 10 March 2020
" As above "
" I was surprised to find that, with a growing threat of the Coronavirus spreading, we were expected to register using a touch screen. Fortunately I had alcohol gel in my bag to clean my hands after I tried to register. There was a problem with the machine and one of the assistants were on hand to help... But without sanitiser available to the staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RICHARD - 04 March 2020
" Excellent "
" Excellent all round. Reasonably quick at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 27 February 2020
" I prebooked a car with Europcar using Autoeurope. When I took my voucher to the Europcar desk I was told that my booking had been cancelled. I then had to pay 419.70 euros to hire a car, instead of the £95.48 that I had paid to Autoeurope. I didn't cancel my booking, and do not understand why my car was not available. I have received a refund of £95.48 shown on my Bank Statement but it is quite clear, now that I have received a feedback request from Autoeurope, that there was some form of clerical error on the part of Autoeurope. Why else would Autoeurope ask for my feedback if I had cancelled? I have been using Autoeurope for nearly 20 years and recommend it to my friends and family. I have always been very happy with the service. But hopefully this was a 'blip' and will never happen again. "
" Desk staff were polite and friendly. See my comments below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GERAINT - 26 February 2020
" Excellent and superior to others on this occasion "
" Excellent service and value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JANINE - 25 February 2020
" Brand new car, easy collection and return. "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 23 February 2020
" As above.... absolutely dreadful service "
" Our flight was cancelled and we were rebooked to go on a later flight the same day. I rung to advise and I was told that our car hire would be cancelled and that we would have to rebook through no fault of our own. Your company then wanted to charge me £700 to rent another vehicle even though we had booked the car for 5 days. I asked for a cancellation and my money back and I am still waiting for thus money. I will never use auto Europe again and I will warn other friends and family of your terrible service and how we were left without a vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by RONALD - 22 February 2020
" See above. Flights cancelled by British Airways due to storm in UK so unable to get to Nice to pick up car. Auto Europe would not change dates of car rental or refund. Expected me to pay £360 for new rental. Had to go to another car rental provider. Lost £115 "
" Flight from UK cancelled due to heavy storm. Flight re-arranged for 2 days later. Auto Europe would not change car rental dates or refund because of short notice. Lost £115. Very dissatisfied "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NOEL - 19 February 2020
" A lovely new 208 with sat nav was all the car I needed. All hire cars should have sat nav as standard! Thanks "
" Although I booked with Auto Europe the actual hire was with Eurocar and it was not obvious on the paperwork that I was to go to the Eurocar office to collect and a spent a short while looking for an Auto Europe reception. Other than that no issues. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by HELEN JANET - 18 February 2020
" Unacceptable to bill me for damage from previous rental. They've sent damage report dated before I rented the car with the previous renter's name and invoice for repairs is dated whilst I had the vehicle. UNBELIEVABLE "
" Had to wait for vehicle. Wouldn't accept a Saudi driving licence. Upon return they've billed me for damage from renter prior to me. FRAUDULENT RENTER "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIMOGES, FR - Reviewed by ALAN - 14 February 2020
" As we were one of the first off the plane there was no queue, as there is only ever 1 member of staff this was a bonus saved an hours wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PATRICK - 10 February 2020
" All good "
" All fine as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ROBERT - 10 February 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DIANA - 08 February 2020
" My experience with Europcar was the best rental car experience to date and that is over a period of 21 years. I was treated curtiously and was given all the time I needed to make informed choices. "
" Outstanding in every respect. I was treated like an intelligent human being! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MOULINS, FR - Reviewed by ROBERT - 08 February 2020
" Staff were helpful, taken to the car and a careful walk round. Even smallest marks were noted. Met in the car park for the return and vehicle checked in my presence. Had expected an email on completion of the rental but nothing has arrived. "
" Excellent value. Almost new vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by SIMON - 07 February 2020
" Very efficient service. Thank you "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ROBERT - 04 February 2020
" No issues although surprised I got cheaper rates booking a few days in advance rather than several weeks in advance. "
" No issues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LYON, FR - Reviewed by KEN - 04 February 2020
" See above "
" As we had to wait in a queue for over 2 hours to collect the car it was apretty bad experience "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by ANDREW - 01 February 2020
" Will book again "
" Car had had a hard life "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LYON, FR - Reviewed by CHRISTOPHE - 01 February 2020
" can not be worse "
" not able to contact eurocar wrong number provided to us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JULIE - 28 January 2020
" Wish I could. "
" I'm really sorry but never made it to France. My husband took ill. Was looking forwards to it. Next time. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by MARCUS - 27 January 2020
" Apart from the recent failure of the website, preventing access to the booking system, I have had good service from Auto Europe "
" Satisfactory experience, with a moderate wait only. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by JOHN - 26 January 2020
" Excellent "
" excellent, as a returning customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by ANDREW - 25 January 2020
" For this particular hire (time, date, place) Auto Europe found the cheapest deal. "
" In and out of the airport office in minutes. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN2 - 24 January 2020
" very good "
" very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LYON, FR - Reviewed by DAVID - 21 January 2020
" Overall ok "
" I boked a premium Mercedes van but was given a basic vito "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LYON, FR - Reviewed by CLIFF - 15 January 2020
" Easy to deal with and got on the road quickly. "
" Boot could have been bigger for 9 passengers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by MILLAR - 14 January 2020
" Have used AutoEurope for quite a few years now and certainly wouldn't hire a car anywhere without price checking on the AE website. "
" Van wasn't ready at allotted pick-up time and we had to wait +20mins for it to appear and when it did there was barely a body panel that didn't have damage not all of which was recorded. Staff in pick-up location were clearly busy and totally disinterested in helping me update the paperwork. When we eventually got in vehicle and turned on the ignition there was a warning light and message basically saying that the car should be taken to nearest Mercedes service centre. When this was highlighted to the Europcar staff they grudgingly suggested that I follow one of them to the nearest fuel station and they'd stick some antifreeze in it. With the prospect of a long drive into the Alps ahead of us and concern over potential breakdown only at my insistence did they agree to change the vehicle. This meant going back to the reception desk, filling out new paperwork then going back to the pick-up location to await the replacement vehicle. I was told to hand the keys to the replacement vehicle at the point of pick-up to an individual named Ali. When I asked Europcar staff at the pick-up point to identify 'Ali' they initially denied any knowledge of anyone called Ali (a blatant lie) and were totally indifferent and in fact downright dismissive of my attempts to identify Ali. Eventually I got hold of him but again had a further 20 minute wait while he returned with the replacement vehicle. All in all a totally unsatisfactory experience and from time of first arrival at the car rental desk it was fully 1.5 hours before we could finally continue our journey. Unfortunately I've already pre-booked further van rentals via Autoeurope with Europcar at Geneva airport in Feb and in March and if it hadn't been for the fact that I've pre-paid these I'd certainly look to avoid Europcar at Geneva again! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by CAROLE - 14 January 2020
" Good car overall. Smooth booking through auto Europe "
" Euro par is closed between 12 and 2 pm something we didn't know.We arrived at 1.45 our flight was 3.30. At 2 pm still closed , went outside and 4 staffs from Europcar were smoking, they opened at 14.05 without a care in the world! All other rentals company were opened. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANDREW - 13 January 2020
" None "
" Car a bit old but that did not really matter "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by CATHERINE - 12 January 2020
" Really helpful lady at the counter, very pleased to see the car language was programmed to English, a considerate thing to do! "
" Really helpful lady at the counter, very pleased to see the car language was programmed to English, a considerate thing to do! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by COLIN - 09 January 2020
" vERY GOOD FROM eUROPCAR "
" i ALWAYS USE YOU "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by JOHN - 06 January 2020
" All fine, as usual "
" Only one staff member on desk so quite a long wait to collect vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 04 January 2020
" I booked to pick the car up at 18.30 but was not told that the desk closed at 19.00 and after 19.00 there would be a 50 euro charge. I will not be using auto Europe again! "
" Ok "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by SAMANTHA - 03 January 2020
" Find car hire a minefield. Rules change frequently bookings never as expected never know what you will get prices always differ "
" A long Wait at desk for process Car was very low spec compared with previously hired vehicles "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by SIMON - 31 December 2019
" As always, a very efficient and reasonably priced service. "
" Very happy for the entire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DENIS - 30 December 2019
" The car was almost new (900 km) was vacuumed but had a greacy layer of smelly chemical detergent on the outside and the inside, including the dashboard, steering wheel, gear and storage compartments. The detergent left a strong unpleasant chemical smell that lasted the whole trip and faded a little bit after few days to reveal a strange smell that reminded a lot the smell of urine. It gave the feeling that the same product was used outside and inside the car but was never washed or rinsed properly. It give the feeling that the cleaning was made in a rush and left uncompleted with a detergent smell to cover something else. This has ruined the whole driving and quality experience. "
" The car was almost new (900 km) was vacuumed but had a greacy layer of smelly chemical detergent on the outside and the inside, including the dashboard, steering wheel, gear and storage compartments. The detergent left a strong unpleasant chemical smell that lasted the whole trip and faded a little bit after few days to reveal a strange smell that reminded a lot the smell of urine. It gave the feeling that the same product was used outside and inside the car but was never washed or rinsed properly. It give the feeling that the cleaning was made in a rush and left uncompleted with a detergent smell to cover something else. This has ruined the whole driving and quality experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GENEVA, FR - Reviewed by TERRY - 28 December 2019
" as above. "
" Everything worked as it should do! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PETER - 27 December 2019
" Autoeurope good, Europcar poor! "
" Arrived 30 minutes earlier than expected thanks to airline. Told car hadn't been returned yet nor was an alternative available. Returned 30 minutes later & hey, car returned, valeted & checked over etc! Felt hire company receptionist was just being difficult! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JAMES - 24 December 2019
" Autoeurope worked great as a first time user. Will use again. "
" All very good. No issues but not a fan of the Peugeot and it's stupidly small steering wheel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by WILLIAM - 18 December 2019
" Apart from the comments above, I was very pleased with the service and the car provided. "
" Only problem was that two days after I returned the car, Europcar called me to ask when I was returning it. When I provided the drop-off details, they checked and confirmed the car was there, and apolgised as they accepted it was their fault. So probably a problem in the local office. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by CARL - 18 December 2019
" Very good rate! "
" Perfect service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDWARD - 11 December 2019
" They were terrible, rude staff, extra costs revealed after the drop off... alll round, would not use them again. Appalled "
" They were terrible, rude staff, extra costs revealed after the drop off... alll round, would not use them again. Appalled "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
LIMOGES, FR - Reviewed by MICHAEL - 10 December 2019
" Perfect. "
" You always get all the horror stories about car hire, but not always like that this hire was perfect in every way. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GARY - 04 December 2019
" Pick up fine, car fine, but return process is basically deception and fraud, beware!! "
" Fraudulent return processes, deception involved, charging for pre existing damage after confirming at the return that the car was all OK, obtaining a signature and then adding pre existing damage photos post signature to then use as back up, photos definitely not signed for in agreement "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LYON, FR - Reviewed by ANDRE - 26 November 2019
" Ii rent from europcar regularly. On this occasion I noticed some tiny white scratches around the car before I took it and I alerted the individual at the counter who simply initialled something in the firm. I returned the car on time in exact condition as was taken. Not sure if these this is connected but I was not made aware of any issues when I returned the vehicle. It was returned with a full tank as required and no new scratches or any damage. My deposit was then returned a week later a bit longer than usual but it was received. Then on November 21st received a charge of £130.05.. without cause and without explanation.. No email was sent no reason given and it has proven very difficult to get any information. This is very unfortunate. "
" Ii rent from europcar regularly. On this occasion I noticed some tiny white scratches around the car before I took it and I alerted the individual at the counter who simply initialled something in the firm. I returned the car on time in exact condition as was taken. Not sure if these this is connected but I was not made aware of any issues when I returned the vehicle. It was returned with a full tank as required and no new scratches or any damage. My deposit was then returned a week later a bit longer than usual but it was received. Then on November 21st received a charge of £130.05.. without cause and without explanation.. No email was sent no reason given and it has proven very difficult to get any information. This is very unfortunate. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by WILLIAM - 25 November 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by MARTYN - 24 November 2019
" See 3 above "
" Everything went very smoothly and the Europcar agent spoke excellent English, which made things easy. I have only rated the condition of the car, a VW Polo, as 7 because the mandatory safety equipment (Warning Triangle and Hi Viz vests) were missing and there were also no breathalyzer kits which I understand are also mandatory in France. I should have checked these before driving away, but I didn't because it slipped my mind and we were anxious to reach our final destination before dark. I'm surprised these were not there and not mentioned by the agent because the car was almost brand new. Otherwise the car was lovely, easy to drive, great satnav (which we weren't expecting) and very economical. The Europcar Office was shut when we dropped off the car so I had to use the key drop off box and was unable to provide this feedback to the agent. It's surprising that the car hire office shuts for 2 hrs at lunch time (like just about everything else in the area) because this clashes with when customers will be returning vehicles prior to afternoon flights. However, it was not a big problem. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VALENCE, FR - Reviewed by CHRISTOPHER - 24 November 2019
" As above. I always recommend AE to friends because their prices are competitive (within the very dear French range) and their cancellation 'charges' very reassuring and fair. "
" All A1 as usual. But I am disappointed that despite discounts and promotions car hire in France is significantly dearer than most other countries, and that second drivers are now prohibitively expensive, whereas when I started using Auto Europe and europcar they were included. I also noted that the euro price quoted on my contract was less than the equivalent sterling charged by auto Europe. Would I do better to book direct? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by PATRICK - 24 November 2019
" Great experience after the appalling car hire with Green Motion at Manchester in August "
" Excellent all round and was upgraded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by NICHOLAS - 19 November 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by JENNIFER - 18 November 2019
" Overall a good experience. "
" An almost new car was provided but Europcar had forgotten to put a breakdown pack with the triangle and yellow waistcoat in the car. Due to work on the carparks at Beziers airport by the time I went back to the office they were closing up. The Europcar agent told me that he had no triangles left. When I mentioned that one is required by law and he could see that I did not wish to leave without one he suddenly found one on his desk. This all took extra time. There was a very helpful female agent on returning the car so this was a smooth drop off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLYN - 17 November 2019
" I rent cars 5/6 times a year in Europe wouldn't go anywhere else as I find Auto Europa the best value. Wish the would offer a loyalty reward system "
" Found the Eurocar staff a bit pushy trying to upgrade car type. Stating the car I had booked wasn't very good on motorways, which was a stupid thing to say and was no good for the distance I was driving to. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by JAMES - 15 November 2019
" I was shocked to be told that I needed to spend a great deal extra to obtain proper insurance for those travelling in the car - and to cover a huge excess in the deal I had. "
" I arrived about half an hour early and was - more or less - told to go away. Not a friendly reception. On the other hand the man in the parking lot who received the vehicle at the end was friendly and helpful. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CALAIS, FR - Reviewed by PETER - 14 November 2019
" Feel deceived and robbed "
" Absolute rip off, when you get to collect the car they scam you on insurance upgrades and make it clear they will charge you 1000 Euros (the excess) if you don't upgrade the insurance and then charge you anyway when you get back. Will be taking this further "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NATHALIE - 14 November 2019
" good experience "
" There was a white mark on the car which was not recorded in the paperwork. I made sure a member of europcar checked it. Rental cars always have to be checked before driving off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AJACCIO, FR - Reviewed by PAUL - 05 November 2019
" Would definitely use them again. Thank you. "
" All the staff were charming and professional. The car was in great condition and they were accepting of our word regarding condition as we both picked up and dropped off in the dark. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by WILLIAM - 04 November 2019
" Very easy to book, everything extremely straight forward "
" No problems at pick-up or drop-off. Staff efficietnt and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by RICHARD ARTHUR - 01 November 2019
" Generally we managed OK - just a pity about the state of the car internally. We spent time cleaning the inside of the car during our hire period thinking we would be blamed for returning in an untidy condition. On reflection we should have reported when we picked the car but we decided to accept because of time. We did however take some photos just in case it became an issue. "
" The car we hired had not been cleaned internally. There was litter and ice cream lolly sticks in the side pockets. Dirt marks on the trim. There was also bad staining, like glue, stuck on the rear passenger door. I mentioned this to the counter staff when we returned the car. The lady was very concerned and said she would report to the staff who cleaned the car. She also said we could make a written complaint but we chose not to due to time. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by JOHN - 29 October 2019
" Excellent staff at Carcassonne "
" Efficient customer service. Car not as clean as you would expect. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BREST, FR - Reviewed by ROBERT - 28 October 2019
" Very good "
" Overall a good service. The only improvement would be to have people available to check the vehicle when you return it. We didn't see anybody to check our vehicle and although we hadn't caused any damage we would have liked the opportunity to confirm that with the rental staff. The counter staff took our word for no problems with the car,which was a positive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by ASHLEY - 27 October 2019
" Very good service. "
" Very good service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GARRY - 26 October 2019
" AutoEurope again gave me what I needed so still pleased with the experience. "
" Despite dropping the car off within the times stated no one was there to check me in so had to go to the desk as when I'd picked the car up it wasn't full of fuel which I had to to go to register before leaving and had my contact signed accordingly. I noticed Enterprise Car rental had staff checking cars in!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by LIDIA - 26 October 2019
" As above very good Indeed "
" A great experience. The collection of the car went very smoothly from start to finish which was due to the efficiency of the staff dealing with me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEREMY - 26 October 2019
" Europcar then sent me a blank pdf document at end of car hire period confirming the status of hire. Again, not good. "
" Class of car that I reserved unavailable, so was forced to pay for an upgrade. Not good. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by CHERALYN - 26 October 2019
" Cannot fault experience booking with Autoeurope, we use very often. "
" The car was in very poor condition, a big scratch at rear of car & car covered in dents from hail storm? Button missing on passenger door for window control. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BERGERAC, FR - Reviewed by DAVID - 25 October 2019
" the high excess made getting the tyre problem more difficult as we had to claim on our UK excess waiver policy. "
" I ordered a VW golf automatic or similar. I got a Mercedes CLA coupe. It was very different to drive with no introduction to the car and a log book in French. We had to pay for a new tyre when a slow puncture became apparent. Something that the collection checkin did not spot. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by ROWAN - 24 October 2019
" My car hire is though a booking agent and I go for the best deal as I hire cars regularly "
" The agent gave me a car with automatic and diesel which was helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by SERENA - 22 October 2019
" Good "
" Very good experience just one small niggle there was a minor scratch on the front driver's wing not notes by office but otherwise all fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by ANDREW - 22 October 2019
" As of the comments above, Europcar spoilt our holiday - this was not the fault of Auto Europe who I always book through and with whom I have never had a problem. "
" On arrival we found a number of scratches on the car not marked on the invoice, returned to desk, queued again and was told to take photos to be shown on returning the car. On return, a v.long queue and was told that I would have to wait at the back of the queue - approx. 1 hour - possibly missing my plane. The assistant was v.rude but eventually accepted the notes that I had made relating to the scratches and looked at the photos. Not a pleasant experience - the car should have been properly inspected in the first place and I should not have been made to suffer as a consequence. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BASTIA, FR - Reviewed by ALFRED - 21 October 2019
" We booked with you because it was the best price and best ratings. Was handy for downtown bastia, although parking at drop off a challenge. "
" Only challenge we had was trying to find a parking space outside the office. 3rd time of driving round we found one. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 21 October 2019
" All very easy from placing the order to picking up the car and dropping off at the end of the rental "
" So easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DAVID - 19 October 2019
" Made traveling around France very easy "
" The service provided was clearly communicated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 18 October 2019
" We had full confidence with Europcar and would use them again subject to car hire price. "
" Very pleased with Europcar. Excellent car and at a very good rate. Service excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by ADELE - 18 October 2019
" Easy booking procedure "
" Swift and easy pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by DESMOND - 17 October 2019
" Some explanation of how car worked would have been useful "
" We. Would have liked some explanation of how car worked . We were just given it with no explanations at all . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by PAULINE - 16 October 2019
" Website easy to use. Reasonable prices. "
" A wait of almost 1 hour to pick up the car. Not all damage was pre-recorded on the contract - thankfully we spotted it before driving off. When pointed out to the garage staff they were very efficient and manually amended the details on the contract. No difficulties on return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LYON, FR - Reviewed by KRISHAN - 16 October 2019
" Autoeurope was fine but Europcar was poor very very poor! I actually want a refund. Bitterly disappointed. Taking a damaged dented scraped vehicle to a wedding was embarrassing!!! "
" Bitterly disappointed! I was given a damaged Mercedes v class, bumps, dents and scrapes all over, sat nav was in Russian, and it took the staff 35mins to sort out, we were already late for a wedding inChamber because flight delays. I asked for replacement and was NOT given one. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
GENEVA, FR - Reviewed by RICHARD - 16 October 2019
" Apart from the unrecorded damage I was quite satisfied with the hire. Please forward my comments above to Europcar "
" The vehicle had damage to the lower area of the off side rear door that was not recorded on the damage report that I was given at the point of hiring. Because of the sculpting of the door and the area below it combined with the poor illumination at the collection point I missed spotting the damage. I was very concerned when we stopped for lunch in day light to discover the damage. This was preexisting damage and the receiver on return knew all about it. When I hired a car earlier in the year from another hirer at Edinburgh Waverley Station, the person took me around the car with light to show there was no damage. Unrecorded damage to a vehicle that is known to the hirer's staff is unacceptable. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERGERAC, FR - Reviewed by CHRISTOPHER - 16 October 2019
" Nothing to add "
" Car wasn't ready in pick-up zone. Had to walk to drop off zone which meant having to drive through no-entry signs to leave car park. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by SARAH - 15 October 2019
" Fine "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 15 October 2019
" As above "
" Long wait with only 4 counters open to collect car 50mins. Car had so many bumps and marks it took another 30 mins to check and note all non recorded damage before we could drive it away. Staff were pleasent, but we shouldnt have to basically do their job before driving it away. We have the form and photo's "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LIMOGES, FR - Reviewed by THERESA - 15 October 2019
" Would recommend "
" Very nice to deal with and no problem with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by NICHOLAS - 11 October 2019
" Great value car rental, as always! "
" The car was some months old and was not very clean. However, it worked well and was cheap, so no complaints! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by STEVEN - 10 October 2019
" Very good experience the only negative comment would be the very poor signage back to the Car rental drop off zone. A few more signs out on the road leading to the drop off would be helpful and most appreciated by the majority of your customers. Otherwise and excellent experience once again. Steve Penk "
" Easy and very quick service at the Sixt desk. very easy to turn the car around at the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by PETER - 09 October 2019
" Auto europe have always offered comprehensive range at a competitive price, and Europcar are always my first choice if their price is competitive. "
" Excellent service, Chantel on reception was very attentive. The car had a few dints which we highlighted to the delivery driver and he amended the paperwork accordingly. The car otherwise was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by ADRIAN - 09 October 2019
" New clean car will use company again "
" Very good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MALCOLM - 09 October 2019
" Good "
" * "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FIGARI, FR - Reviewed by DAVID - 08 October 2019
" excellent car for the type of roads in Corsica "
" Very efficient - no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by VENER - 07 October 2019
" One of the first times I wasn't worried about a hire company trying to sneak-in "extras". Very relaxed & efficient team - both at pick-up and drop-off. Good stuff! "
" Seamless & painless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PAUL - 05 October 2019
" Good "
" Very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by JEAN CLAUDE - 04 October 2019
" Very good experience. Booking very easy and reasonably priced. We'll done "
" Great experience as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by DEREK NEVILLE - 04 October 2019
" Car in good condition, minimal delay at collection "
" All good, signing to where to return car could be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by GRAHAM - 03 October 2019
" yes "
" Waited around 90 minutes before getting car. Very long queue and only 2 staff on the desk. Same on return so had to leave the key without having a member of staff to check the car. No problem with car, except like many others I had to return to the desk to report unrecorded damage before leaving the airport. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by GODFREY - 03 October 2019
" Need know how much I will be paying - not this much + any extras the local agent can dream up. But hey the sun shone "
" Hate the charade of extras Excess insurance - no thanks got that (smug) Breakdown cover - what! it's not included - oh well £5/day Environmental contribution added to bill unseen £3 Heyho . . . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by STUART - 02 October 2019
" Very efficient service throughout "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by JOHN - 02 October 2019
" Again very good service from yourselves, would recommend. "
" Slow service on pickup "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BEZIERS, FR - Reviewed by ELAINE - 01 October 2019
" It was a very easy booking process and represented excellent value for money. "
" I was really pleased with the service, the car provided was excellent and staff were pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALVI, FR - Reviewed by CHRISTOPHER - 01 October 2019
" See above "
" We have been hiring cars in Corsica for 12 years and Auto Europe and Europcar always hit the money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by KEITH - 01 October 2019
" Very good service, easy pick up and drop off. No hard sale on the extra insurance. Very pleased with the overall experience. "
" Very good service, easy pick up and drop off. No hard sale on the extra insurance. Very pleased with the overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DEREK MALCOLM - 01 October 2019
" Great car hire experience, will definitely use Auto Europe in future. "
" Easy pick up and return. A* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by KATHERINE - 30 September 2019
" you need to improve your processes to make sure that when a vehicle is damaged the right person is "blamed" and asked to pay. "
" When we picked up the car, there was damage to the left hand side. We took a photo and showed it to the counter staff before we drove away. He marked the damage on the documentation we had. The vehicle was returned on time full of petrol as requested, so we followed all the requirements. However, I then received an email demanding payment for the damage done to the car - the photos provided showed the damage that I had told them about before taking the car. I had a number of email exchanges before the matter was dropped. No apology. You need to make sure that your processes for recording damage are improved. Whilst the holiday was relaxing, having to deal with this when I came back, wasn't "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NANTES, FR - Reviewed by NEAL - 30 September 2019
" I wouldn't rent from Eurpcar Nantes Atlantique again "
" Europcar had the wrong allowable mileage on the form i had to sign. The car they have me had lots of unrecorded damage on it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by PETER - 30 September 2019
" Only downside was waiting for someone to inspect/clear vehicle on return which isn't good when you are catching a flight "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by IAN - 30 September 2019
" I don't look anywhere else for a hire car - what more can I say. "
" First class service from the three members of staff I dealt with. Europcar have the best drop-off service I've come across. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALVI, FR - Reviewed by MARK - 30 September 2019
" Good prices with great levels of service. would definitely recommend using Auto Europe "
" Convenient opening times & efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALFRED - 29 September 2019
" The experience was good although this was a bit of a test to see if in the future we would fly and drive rather than use our own car to to travel in Europe. I think we might just use our own car in the future "
" The first part went well although we were late and tired. At the pickup we were told about some damage on the rear bumper. Since it was late and dark we were given to the following day to report any other damage. The car behaved well although we had some trouble setting up the lights and the lane avoidance was a new thing to us. It certainly improved the driving and signalling skills. The following morning we examined the car and found further damage on the bonnet and reported this. We also noted the inside of the car was not very clean. We were only asked to check for damage so it did not occur to us to look further. The following day we gave the car a clean and noticed the safety equipment (red triangle etc) was not in the car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
BASTIA, FR - Reviewed by TIMOKLEIA MARIA - 29 September 2019
" Very helpful staff when we needed help on the phone. Easy to use platform. Generally satisfied. I think you should take a closer look to the situation in this airport and take some action. "
" I had a very disappointing experience arriving in Bastia airport. I had to deal with extremely unprofessional and rude staff in the Europe Car counter. Literally the employee when she gave us the key for the car she said she hopes she wont see us again. Her name is Chantal. The previous day after registering for the car we saw that the time was not convenient and we needed the car urgently earlier. We called Auto Europe and they transferred our call to Bastia airport. The employee was polite and said it wont be a problem to take the car at 8 30 to 09. When we arrived we talked with the staff at the time explaining the situation and asking for next steps. The woman almost shouting told us she doesn't care what we were told and we need to wait till she wants to call us. We waited in the area and an hour after we asked again in order to decide to get another car from another company. To our surprise we didn't receive any answer, she was talking to us like we were idiots and we are bothering her day. We waited in total 3 hours and tried unsuccessfully to talk with them in total 3 times. As a result we received the keys too late for our meeting. I would like to add that I speak french and my boyfriend is french so there was absolutely no language barrier. Also it didn't seem to be a crowded day at all. We are still very disappointed by the poor communication and character from the staff of Europe Car in Bastia Airport and I would for sure warn my network about Europe Car department in Bastia. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
RODEZ, FR - Reviewed by MICHAEL - 29 September 2019
" See anove "
" Awaiting decision on penalty regarding vandalism caused damage to my vehicle along with 9 others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JOHN - 28 September 2019
" Tip - check in with Europcar before the trip on web as saves a lot of time filling up forms "
" Excellent staff, quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROGER - 27 September 2019
" Could of been better. "
" Had to wait a long time to be served. Had the usual but boring trying to sell you upgrades. The car was parked in a poorly lit place where it was hard to check it for damage. And it was not clean both outside and inside. Return was more speedy. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NICE, FR - Reviewed by WILLIAM - 27 September 2019
" All good (see above) "
" Easy process, good price and the fact that the excess insurance was included was a huge plus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by PAUL-JON - 26 September 2019
" As above. I would use AutoEurope again. Thanks. "
" The car was not clean and was really untidy on the inside as well. The counter staff were friendly and polite but didn't explain clearly some of the points but overall the staff were very good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by DAVID - 26 September 2019
" Normally very good but not much support so far! "
" Have sent a letter complaint direct to your customer service dept . No reply as yet 5 days "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by COLIN - 25 September 2019
" Overall a stressful experience while I would consider using Auto Europe again I would make sure it was with a better supplier. "
" Endless issues - pick up took 1.5 hours and counter staff were blunt and unhelpful. Car was dirty both inside and out. Previous customers details including his name, address and credit card details were left in the car. We reserved 2 car seats and were given booster seats when we challenged this the staff were very defensive and claimed that we had ordered the wrong seat. We had to produce our Auto Europe confirmation to prove it was in fact there mistake and were then told that they may not have 2. After scrambling around two eventually appeared. When the car got a flat tyre and had to replaced Europcar (despite claiming they had organised a replacement) failed to supply a similar car at the agreed time and location. As a result we had to go to another location having dealt with unhelpful staff to collect a car. When we returned the 2nd car we were questioned over damage, luckily we had photos to prove it was there on pick up. We were then informed we'd be charged approx 80€ for fuel for the first car that was towed as it was returned full! We queried how much fuel was in the car and the unsympathetic staff member said we don't know so our policy is to charge for half a tank at a massively inflated rate of over 3€ per litre. We were also informed we would be expected to pay for the tyre despite previously being told there was no cost however we have no idea when that will be or how much. When I asked to see the manager I was told he wasn't working and if we wanted to complain then we had to call customer services. I was also told that if I refused to pay for the fuel they would hold the 420€ preauthorisation until I did. I can say one thing for sure I won't be using Europcar again! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MONTPELLIER, FR - Reviewed by NICHOLAS - 25 September 2019
" Overall, a good experience with a good diesel (my preference) vehicle. No problems at all. "
" Disappointed that the counter staff tried to upgrade me to a different car not suited to my requirements (a small mini convertible that would not have been big enough for my luggage) at extra cost. However, having wasted time trying to understand what they were doing, everything else was okay. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by DIANE - 25 September 2019
" Would use again and recommend "
" Well maintained vehicle, friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by ROBERT - 25 September 2019
" Just a bit frustrating being given a link by AE to pre-register with Europcar ... which does not work because (a) I'm not hiring direct from them and (b) they are a Europcar agency at Ajaccio anyway. "
" Friendly efficient service ion hire, brilliant no-fuss return service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MAGGIE - 25 September 2019
" Easy pick up and drop off "
" Easy to book, wish there was an option to add an additional driver whilst booking, expected to pay extra but hit with an additional £100 at the pick up point. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEOFFREY - 24 September 2019
" Overall, a good experience. Nearly new car at a reasonable price. "
" Collecting and returning the car were easy with little hassle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FIGARI, FR - Reviewed by CRAIG - 24 September 2019
" Good set "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by MARK - 24 September 2019
" AutoEurope are fine, Europcar let you down big time and they need to know this "
" The car was fine. The big issue was that we had to wait 110 minutes at the Europcar reception area to get processed. During that time six out of twelve desks were manned, and 43 transactions were processed, an average of more than 15 minutes per transaction. It's either due to system inefficiency or a work to rule by the French staff. I suspect both, there was certainly no urgency by the staff, complete lethargy. This is completely unacceptable, and will mean I am not likely to use Europcar at Nice again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LA ROCHELLE, FR - Reviewed by IAN - 24 September 2019
" Easy booking. "
" Easy pick-up and easy return. Price quite high compared to previous years. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MICHAEL - 24 September 2019
" The vehicle was fine. The prices was ok. Both of these pluses were completely cancelled out by the appalling operation at Europcar in nice, where nobody showed any concern about the delays (approx. 2 hours) customers were experiencing. There was insufficient seating available, so we had to stand for in excess of 90 minutes waiting to be served "
" The pick up process wascompletely unsatisfactory. Insufficient staffing levels to cope with the numbers of people waiting to pick up cars. There was insufficient seating available, so we had to stand for all but the last 15 minutes of waiting time. We waited two hours to get our car. Would not use europcar again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARRY - 23 September 2019
" do not expect to wait so long to pick up a car also advertised as at the terminal but was not at the MAIN terminal ( terminal1) had to get shuttle to terminal 2 as there was a long queue at the office I might as well have booked a cheaper off terminal car "
" on arival to pick up the ca at Nice r the queues to be served were out the door - we waited over an hour to get served - would not use aain this delayed our first day plans "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RICHARD - 23 September 2019
" ??? See above "
" I did not like the return procedure at all. We just parked up and had to join the long queue of people waiting to collect vehicles in order to return keys. . No one examined the car on receipt or signed the car back in so we are vulnerable to any 'damage' that might yet be noticed. Also, no-one verified that the tank was full (which it was). This alone would be enough for me to look to another supplier next time I visit Limoges. Otherwise all good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by NEIL - 22 September 2019
" Really disappointed in the handover and general care The return was just as poor as no inspection was made of car and indeed I had to point out damage just to make them know it was not me, as I didn't want a claim against me for damage that was already on car at pick up "
" Dissapointed with the handover of the car totally inadequate as the lads in charge refused to come and look at the car with me.i was told it was clean but when I went to it the rear quarter had damage on a 3400 km car In the end due to his refusal to come and see it I had to return to airport counter to see staff to ring the car detail where damaged. As I left a warning light for low water in engine appeared and eventually went out. I had to top it up at hotel with maybe a quarter litre and then all was good .I spoke French to the lad in the garage asking him to come and look and he refused I would sack him and I kick myself for not taking his name "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by PETER - 22 September 2019
" subject to offers "
" Friendly helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by KATE - 22 September 2019
" Sadly I won't rent with this company again. The staff at the desk told me to ring the UK but didn't offer me their phone or make any attempt to help me. I then had to spend 142 euros on a taxi to get to my destination as no buses run on. Sunday. "
" I mislaid my driving licence on the way to Bastia airport and was not permitted to rent a car. I had a picture of the licence on my phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by ELAINE - 21 September 2019
" I have already explained, we also paid for sat nav, it was not explained and there was no information in the vehicle, paid for this and used our phone for navigation. "
" I was extremely shocked to find out when we arrived that the extra costs were absolutely horrendous and misleading. The advertised cost and the end cost bore no relation to the amount paid. The lady on the desk spoke little English and her explanation was poor and we had no idea what we would be charged until we received the final bill after the car was returned. Future clients beware. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by ELIZABETH JANE - 21 September 2019
" The one thing I was disappointed in was that I was asked to purchase more excess cover, which I had already brought. I didn't but it made me feel uncomfortable. "
" The one thing I was disappointed in was that I was asked to purchase more excess cover, which I had already brought. I didn't but it made me feel uncomfortable. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ERIC - 19 September 2019
" very good value for money from auto Europe. "
" vehicle presenting a serious crack in the wind screen creating a significant safety concern "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
GENEVA, FR - Reviewed by GREGG - 19 September 2019
" I have used Europecar on numerous occasions but this is the first time we have been given a car without a full tank of fuel or all the necessary items to make the car legal. "
" The car had quite a lot of scratches and marks. It did not contain a full tank of fuel and the car was not legal to drive as there was no high visibility jacket present, I had to purchase one myself to carry in the vehicle and make sure I was driving legally in the country. Did not respond to my complaint. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by WILLIAM - 19 September 2019
" I always use Auto Europe to book cars. I have yet to find a better website than theirs and I have never had any problems with the hires. The hire prices are always as good as or better than their competitors. "
" I was served by Francesca at Toulouse airport. She could not have been more friendly and helpful. The whole experience from picking up the keys to picking up and returning the car was very simple and smooth. The car hire car park is easy to find when you return to Toulouse airport. It is well signposted. My only gripe would be that the previous renter had obviously filled the tank up just enough to show full when they returned it. When I returned it, the range estimate was about 100km higher than when I took the car, meaning I paid for 100km of fuel that I did not use. I know this is not Europcar's fault but they could use the range estimate rather than the fuel gauge to ascertain whether the tank has really been filled up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by SALLY-ANN - 19 September 2019
" Picking up a car needs to be made quicker. It takes far too long. "
" Picking Up the car was a nightmare. We waited over an hour to get to the Counter to give our details so we could pick up the car up. It was a total waste of time. This needs to be looked at as drop off is so easy. I understand paper work has to be done. I would have paid a little more to Fast Track which wasn't an option but I know is available. I hate hiring a car for the reason it takes so long to pick up. The other issue is with Insurance. It should be one cost to cover everything at a reasonable price. You charge far too much for full cover when you can get is for £8.00 elsewhere. You shouldn't have to take out separate Insurance to cover the Waiver. The car was very nice and easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DOUGLAS - 19 September 2019
" Great efficient service "
" Great efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DARRELL - 19 September 2019
" No problems with Auto Europe at all. "
" This refers more to Europcar Lyon, we had to wait for over an hour to check-in. Hopelessly understaffed, terribly slow. No loos, nowhere to sit. Rude floor manager. Just awful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 18 September 2019
" Overall very satisfied "
" Trouble free collection and return and reasonably priced hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 18 September 2019
" Uncomplicated and efficient "
" Car was good and all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by COLIN - 18 September 2019
" Good apart from fuel problem at end "
" All was very good until I returned car at Figari. The helpful lady at pick up said there was no garage near, the nearest was at Porto Vecchio. On driving from airport to Porto Vecchio that was true. I assumed the same was on return. I came from Sartene direction and filled up to full there. it was about 25 miles away. Literally on approaching airport the fuel gauge went from 8/8 to 7/8. Disappointing. !! The lad said it may still be ok but today I believe I have a charge of about £20 to pay. I realise the full to full policy but had I known of nearer petrol location this expense would have been avoided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JOHN - 17 September 2019
" Excellent service and competitive rates. "
" Friendly and professional fast service and good nearly new cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by LAURENCE - 17 September 2019
" Been using for a few years now. Always went perfectly. Will be back! "
" Smooth operation as always. Nice upgrade too. Agency providing clear instructions and even advising on cheap petrol nearby "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by COLIN - 17 September 2019
" Being a new Renault Scenic it took a while to change the dashboard and sat nav language to English as all the instructions were in French! After that it was excellent. "
" The car was superb. Because we arrived at night we couldn't inspect the car for damage, so was advised to check it next day. Any damage to be photographed the next morning. On inspection I found large scratches on the rear nearside. I took the photograph as instructed and emailed them to europcar but despite three attempts to ask for an acknowledgement had no reply. This was worrying as it was important that they had received them. However, when I returned the car and showed the photos, this was accepted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTONY - 17 September 2019
" Very disappointing for the reasons above. "
" The fuel tank was only half full on pick-up and the car had multiple damage, some of which was not noted on the pick-up sheet. It took 45 minutes to locate a Europcar representative and have these points noted on the sheet. We have used Europcar on many occasions for their quality and reliability so this was a very disappointing experience. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by STEPHEN - 16 September 2019
" The queuing time was very short and check in very efficient. Europecar has definitely improved considerably over the years. "
" The check in was the quickest ever. Everything seems a lot more organised and removes the stress out of that part of the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by PAUL - 15 September 2019
" I think overall it was a good experience, perhaps it would help if I was offered. Multiple choices of cars, rather than being given a big one - I probably could have asked for something different, but being unfamiliar with things it would have helped if the staff had said "this is bigger than what you ordered, is that ok?" "
" My only comments would be, 1. We had upgraded from the "twingo" sized car to a small saloon car, but on arrival we were given a massive Peugeot 508 - the car was too big and I would have preferred to have just the size I ordered- rural France has lots of narrow windy roads and tight car parks, that made it really uncomfortable to drive. 2. There were lots of marks/scuffs on the car and I was nervous about being charged for an existing mark/scuff that hadn't been listed - this was probably unwarranted worry, but it was still a concern, particularly with it being a big car used around rural France with narrow, windy roads with plenty of opportunities for scrapes. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by STUART - 12 September 2019
" As I have stated above a very heavy smoker had made the car very unpleasant place to be in. "
" The car was good except that there was a very heavy smell of cigarette smoke that only became worse as the cleaning products wore off. It was throat catching, not a pleasant experience after a week of warm weather. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BASTIA, FR - Reviewed by JORDI - 11 September 2019
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MIRANDA - 11 September 2019
" All good "
" When I arrived they said I couldn't have a VW Golf on that tariff although it did on the website. I spent 140£ extra. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 11 September 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NATHAN - 11 September 2019
" It was fine the only problem was it wasn't immediately obvious that the car was with Europcar, so we spent some time trying to find an Auto Europe desk before trolling through the paperwork and finding the reference to Europcar. "
" It was fine once we found them, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by LARRY - 09 September 2019
" Overall an excellent hire "
" Europcar is generally my preferred option when a deal is offered making the price competitive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 09 September 2019
" Booking was easy and straightforward. "
" The whole Process was very straightforward and the car supplied was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GRAHAM - 09 September 2019
" As usual - simple, efficient and excellent! "
" Everything worked as it should. Minor additional damage had to be recorded at collection but this was done without fuss. Drop of procedure involved 10-15 min delay due to congestion/lack of staff but overall very satisfied. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ALAN - 08 September 2019
" Very easy to pick up and drop off the car "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by FREDERIC - 08 September 2019
" Great service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STEVE - 08 September 2019
" Very good "
" Every time I have used Europcar I have had a good experience.Charming staff to meet us and very good condition of the cars.No other choice for me.I will use the company again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by LESLEY - 07 September 2019
" Disgusting "
" Keep taking money out of my bank account. Disgusting "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by ROGER - 06 September 2019
" Excellent prices, great that you can book so far in advance with a free cancellation option "
" Speedy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SONIA - 05 September 2019
" Great experience every time. Always seem to be the best value around and very convenient if you need to cancel or change your booking nearer the rental date. "
" Great experience every time. Always seem to be the best value around and very convenient if you need to cancel or change your booking nearer the rental date. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by WILLIAM - 04 September 2019
" 00000 "
" 0000 "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by AMY - 04 September 2019
" Great car. Great drop off service. Lady at pick up desk seemed quite rude though. Queued for a long time and then she kept going off and doing other things while serving us. "
" As beliw "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 04 September 2019
" See above - still the best price, quality deal if you buy well in advance. "
" EuropCar persists in being the very best of car rental companies with the front of house staff being superb at check in. Faultless experience and Carolina should be commended. One minor point which prevented the whole experience being perfect was a slight misunderstanding between previous damage to the left/right sides of the car. Thee appears to be a little confusion as to which side is 'left' i.e. facing the vehicle or from inside the vehicle. It would be better to use neutral terms such as drivers side passenger side. However, all was resolved quickly - but only because I had taken photos at the time of rental. A minor hiccup and soon resolved but one which could have resulted in an unpleasant argument had I not take the photo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARINA - 04 September 2019
" All was ok. "
" Was upgraded and due to flight cancellation, Europcar allowed me for an extra day rental at standard charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by PARDEEP - 03 September 2019
" Excellent service all round "
" Excellent service and very friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by NEIL - 03 September 2019
" yes "
" yes "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PHILIPP - 03 September 2019
" Easy to use website. Sensible option for with/without insurance. "
" Nothing in particular. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by RAHUL - 01 September 2019
" The overall rental cost could be better, but the entire experience of booking, actually taking delivery of the vehicle, the condition of the vehicle and the final return experience is why I would recommend you guys to my friends and family "
" The overall rental cost could be better, but the entire experience of booking, actually taking delivery of the vehicle, the condition of the vehicle and the final return experience is why I would recommend you guys to my friends and family "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NANTES, FR - Reviewed by GEORGINA - 01 September 2019
" Friendly, efficient, helpful, value for money "
" First time hiring and driving a car abroad on my own, it was an easy and efficient process and the car was perfect for our needs and certainly value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by GARY - 31 August 2019
" Quick and easy. "
" Happy with service. Car performed really well through the tough roads in Corsica. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MAUREEN - 29 August 2019
" See above "
" The car was not full of petrol when I collected it, but only noticed this en route for destination 10 mins later. Not possible to turn back. Took photo of petrol gauge. Tried 7 times to phone . No answer. Personnel in europcar booth on return were offhand about this. Said they couldn't do anything and to email europcar, which I will. On collection of car it was implied that I could have a FREE upgrade. This was not the case. There was a surcharge. The transaction was in French and as I am bilingual, I could not possibly have misunderstood what was said. I was not happy to feel I was being pressurised. I have often used Europcar and have always been satisfied until this time. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by PETER - 29 August 2019
" ...... "
" ..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by DAVID - 29 August 2019
" Needed more counter staff "
" Had to wait 1 1/2 hours at the counter to collect van, far too long. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JAMES - 29 August 2019
" Over all it was OK but I was anxious at not having a spare wheel in the event of a puncture particularly as we were from England and not used to the French system. "
" The slot in the car park was hard to find and many people had the same problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 28 August 2019
" Everything seemed very organised. "
" Only one person was at the counter when we picked the car up and consequently the queue had a long wait to pick up the cars. A second person eventually came but it took a long time of waiting till we were able to book in. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CAROLINE - 28 August 2019
" Auto Europe used to be excellent. However on our recent trip they caused us a major headache. The original booking appeared to have been cancelled and a new one issued without telling us. Not at all satisfactory. We were at Nice airport two hours sorting it out. I have written a formal complaint to auto Europe and as a minimum require my insurance premium to be repaid within 7 days otherwise I will go on Twitter and say what terrible service we were given and further consider issuing proceedings in the small claims court. Most unpleasant experience. I will never use them again unless I receive satisfactory compensation. "
" Eurocar was outstanding. They sorted out the complete mess of Auto Europe who seemed to have cancelled our voucher and reissued a new one with out telling us. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by STEPHEN - 28 August 2019
" Communication from autoeurope was very very good. Everything was easily explained, a great experience. "
" Everything was very easy. Pick up and drop off. The car was beyond our expectations . Very clean inside and out almost new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JOHN - 27 August 2019
" X "
" Xx "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SIMON - 27 August 2019
" Good experience no problems everything was as reported "
" Car was dirty inside. The car was old and had many scratches, the petrol tank gauge did not work properly. The only advantage of this was on return the car had so much damage they passed it as returned with no further marks on it. Given this was such a busy time of year and the return was on a saturday there was only one person doing returns therefore a long wait. Just as well we had the time before the flight took off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
AVIGNON, FR - Reviewed by PAUL - 27 August 2019
" Yes I would recommend "
" I have used Europcar through auto-europe.co.uk several times and the reservation, pick up and drop off are always very smooth. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by ASHLEY - 27 August 2019
" The insurance is very confusing. I thought I had bought full cover on the auto-europe booking site, but I had to buy this from the car hire desk of Europcar at Bastia Airport. I think I have paid twice. "
" The insurance is very confusing. I thought I had bought full cover on the auto-europe booking site, but I had to buy this from the car hire desk of Europcar at Bastia Airport. I think I have paid twice. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LYON, FR - Reviewed by MAJA - 24 August 2019
" previous hire with auto europ has been good with other companies. "
" waited to get car for over an hour - slow and inefficient staff and system "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
NANTES, FR - Reviewed by MICHAEL - 24 August 2019
" AutoEurope always reliable, flexible and usually very competitive. "
" Very efficient and pleasant collection and return staff. Could not be better. Car was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by LAURENT - 21 August 2019
" Perfect "
" Perfect from day one to drop off. Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MARCUS - 21 August 2019
" Overall very good. "
" Only negative was the long queue at Bastia airport for sorting out the paperwork "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANDREW - 20 August 2019
" Pick up staff and the car were great. Drop off could've been a bit better "
" People at drop off were disorganised and confusing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by GARY - 18 August 2019
" The pick up "
" The pick up "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHN - 18 August 2019
" A good experience. "
" Very friendly and fair. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CHARLES - 16 August 2019
" Nothing to comment. "
" I rented a small car from Lyon airport to meet my family in a remote location in la Drôme. On arrival, I asked at the counter if the car had no issues. The euro-car agent told me that there was nothing at all, in fact the paperwork was showing this. Before driving off the car, I inspected it very quickly. Nothing was really noticeable, and I also trusted your advisor at the Lyon airport pickup. I drove to my family place, in the middle of no where, where the car stayed. I mean really in the middle of nowhere. On my return, the inspection agent told me there were scratches on the car. She was quite condescending to me, when I did say I look after the car. I was really shocked. On very close inspection, I did notice the small damage in the paint. So, either the previous agent did not notice it like I didn't either or it was not notified to me correctly. I have had a really bad experience and quite upset about it. I am an honest person and look after things. And like I said, I drove on the motorway and countryside lanes to park the car for three days!!!. I do sincerely hope they are not going to charge me for this. I do have a high respect for fairness and I believe that I have not been treated fairly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
NICE, FR - Reviewed by SARAH - 14 August 2019
" In fact I've made sure to warn everyone I know about my terrible service. .I called help line and lady on phone was useless...I've had to now contact my credit card company for a refund as this problem was 100% autoeurope fault. "
" Absolute joke. I have you my flight details and they were not passed through. Because of this rental company didn't stay open and didn't get my car.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERPIGNAN, FR - Reviewed by JACK - 14 August 2019
" Easy booking with no issues at all "
" Everything went smoothly, and we were upgraded for free to a brand new bigger car - very good service at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by SIMON - 14 August 2019
" Excellent "
" Europcar, in Bastia Airport, were excellent. Speedy collection to get the car and speedy drop-off. Excellent all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MALCOLM - 13 August 2019
" Good "
" Trouble free, helpful staff, voucher system worked well. Additional cover offered, even though we already had this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 13 August 2019
" The insurance issue should be clearer when booking so that proper budgets can be made for the holiday "
" Despite opting f9r the more expensive insurance when booking we were pressured to spending another approx 250 euros at check in for more insurance. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CLIVE - 12 August 2019
" Excellent "
" Very professional experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FETHI - 12 August 2019
" Need to inform the customer there are no services after midnight "
" I arrived after midd night, because of the flight delays. The office was closed, no any emergency contact.the I have 2 option, either to sleep at road until next day or to hire ataxi? I hired taxi coat me over €150 for 2 ways,that's sad pluse wasting time and headaches "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LYON, FR - Reviewed by DARREN - 12 August 2019
" Process was smooth and without any problems. "
" Decent customer service. Decent car. Overall a good experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by GORDON - 12 August 2019
" None "
" Very helpful staff at pickup and drop-off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by PAUL - 10 August 2019
" very good service "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by KEVIN - 07 August 2019
" The car was great. Picking up was easy. Dropping off was easy. But was not expected to be charged for something I don't know about. "
" I have been charged for damages. No idea why. Waiting for feedback. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by IAN - 06 August 2019
" Very happy with car and service "
" Long queue at the counter at a busy time but frustrating how some people were allowed to just jump the queue "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARK - 06 August 2019
" Excellent service, best car hire experience we've had so far. "
" Excellent. Car in excellent condition, staff extremely helpful. Restored my faith in car hire after many bad experiences in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANCY, FR - Reviewed by NICHOLAS - 05 August 2019
" Easy, good value, thanks! "
" Friendly service, very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JONATHAN - 05 August 2019
" Auto Europe is good "
" This is my second Europcar hire car, in France, within the last 4 months. Last time, at Lyon airport, the woman at the counter simply shrugged when i handed back the keys. Weeks later i received an additional charge to my credit card as a result of Europcar claiming the car was returned 2 days later than it actually was. It took weeks and numerous emails before they refunded the fee. This time, the same. No one in the car park, key handed to person at Europcar counter in GVA airport (french side), the guy refuses to acknowledge receipt. I explained my previous problem, he said he was the manager and it would not happen again. But even now, 4 days later, i have no acknowledgment from them that the car has been returned. No doubt they will try this on again and charge my card a late return fee when it was returned early. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by WILLIAM - 05 August 2019
" Cheap and straightforward. "
" Great multilingual staff. Car was very poor with high wear and tear, rust, dents etc. Most concerning was a rear wheel bearing was obviously worn which did not inspire confidence in the maintenance of the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PERPIGNAN, FR - Reviewed by ROBERT - 04 August 2019
" Excellent service @ excellent value! "
" Excellent service at excellent value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by SANDRA - 03 August 2019
" Will be back soon "
" Forgot my driving license very helpful advised to contact DVLA who sent copy through within 2 hours.phweeee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 02 August 2019
" no "
" no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MICHAEL - 02 August 2019
" Have recommended Auto Europe to several friends and will continue to do so. "
" When we returned the car the car park was partially flooded and we were not able to have the car and fuel level checked over by one of Europcars staff (although I did specifically request this). However overall Europcar personnel were very helpful and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PARIS, FR - Reviewed by LUISA - 01 August 2019
" I was bit worried, cos i did not get full cover, was too expensive. "
" Long queue, different car, expensive etc "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by MARTIN - 31 July 2019
" Overall very good. Thank you! "
" Overall very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by ANDREW - 30 July 2019
" As above not happy at all. "
" To say i'm dissatisfied is putting it mildly. The flight was 30mins late which Europcar informed me there would be a 50euro charge for picking the car up late. I asked to see in writing the charge and was shown a document stating late charge of 30 euros and 24hr service charge of 80 euros, I then asked the question where the 50euros came from and was told that was the price/charge. On leaving the desk I then found out that not all the passengers were charged the late overpriced fee. The fact that I was charged is discrimination. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by JONATHAN - 30 July 2019
" A pleasant holiday spoilt by a last minute rip off. "
" I had to drop off the car with an empty tank. No time to fill it up. I was charged a refuelling fee which I expected, but was charged 3.01 euros per litre for the fuel, which is more than twice the average cost at a garage, ( according to the AA) so I was charged a total of 144 Pounds sterling for 38 litres of petrol. This is a rip off. I will not use Europecar again. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
AVIGNON, FR - Reviewed by GEORGE - 29 July 2019
" No fuss, hassle or unexpected items "
" Simple and easy - Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JEANNE - 29 July 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by MICHAEL - 29 July 2019
" No problems. Efficient service alol round "
" No problems at all to report. Very satisfied with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by CAROL - 28 July 2019
" I live dealing with autoeurope! They always find a good deal and with a good supplier "
" I have no complaints about Europcar, they were helpful and didn't mind when I just dropped the keys and ran, as I had a train to catch. However, I'll never choose a Fiat again. The satnav system defied even my two children, who are much more into tech than I, and the driving experience wasn't great. The car was comfortable to ride in! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JAMIE - 25 July 2019
" Been charged 2 times. Did not add all the extras on initially which made it look cheap "
" We have been charged 2 times with lots of added extras out. Was meant to be 350 ended up being about 700 "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JENNY - 25 July 2019
" Overall, pick up and drop off were very straightforward and staff very helpful. Car was clean on collection. "
" Marks on the car weren't noted by the company on pick up. I photographed the scratches and emailed the office to show them and luckily had them added onto the agreement. If I hadn't done this I would have been charged on drop off for marks I didn't make. I would suggest all cars are carefully checked and marks noted and customers told about them on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AJACCIO, FR - Reviewed by STEVE - 24 July 2019
" Se above "
" The branch was not open at a time suitable for my morning flight; no communication of opening times; no post box to drop off keys (like other firms). "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by FELICITY - 24 July 2019
" Happy "
" Good friendly & helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AJACCIO, FR - Reviewed by GEOFFREY - 24 July 2019
" 9 out of 10 "
" everything OK except W/Washers were empty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by SEAN - 23 July 2019
" AS above. "
" Pick up was a little slow but acceptable. However drop off was very bad. Unable to park in usual drop off zone so had to go to another area AND when returning key there was no one there to accept key nor any notice of what to do at the desk. Yes I was early and would have excepted a short delay or at least a notice " I wiil be back by 2pm" . Did eventually get to talk to a representative who was very efficient and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JANE - 23 July 2019
" Absolutely delighted a really good experience "
" Excellent service and value the best rental I've ever had !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STEPHEN - 23 July 2019
" This is the 3rd time we have hired via yourselves and each experience has been slick & professional - thanks. "
" All very efficient (fairly short wait at hire locations) and good new vehicle provided from requested group. Out of hours drop off ok. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MAREK - 23 July 2019
" No problems. Efficient service. Nice car "
" No problems, efficient service, no hard sell, nice new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GLYNN - 23 July 2019
" Auto Europe was fine. "
" Picking up the car at Marseilles was a terrible experience. The queue was over an hour long in a tiny office with no real communication or decent air conditioning. The car was broken and we had to wait for a replacement as well. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BIARRITZ, FR - Reviewed by DAVID - 23 July 2019
" See above - comments about petrol station. Everything excellent otherwise. "
" Everything was excellent. Only improvement would be a list of petrol stations close to the airport prior to drop-off. Finding a petrol station close to Biarritz Airport was quite a challenge!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CATHERINE - 22 July 2019
" really good experience - fast, efficient and offered significant value for money considering the car i got was the one i asked for (automatic too!) - really good experience "
" i have never, ever been given the car brand and model i requested when hiring a car - Europcar gave me exactly what i asked for which is amazing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DAVID - 22 July 2019
" Excellent "
" Exvellent service from Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 22 July 2019
" See above "
" Quite happy with Europcar hire company as I have a Loyalty card, but not impressed with getting a damaged car that had had a bad side swipe on the RHS. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BERGERAC, FR - Reviewed by JOHN - 21 July 2019
" Very pleasant and helpful staff "
" Very happy with car, will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by COLIN - 20 July 2019
" I would warn friends about additional charge when arrive to pick up vehicle "
" Dissatisfied that I had to pay additional €250 for excess waiver. I would prefer to be asked all these questions when booking, and not as I am standing getting ready to start my holiday. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DEREK - 19 July 2019
" Price "
" Everything was excellent apart from the price "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VERONIQUE - 19 July 2019
" Friendly staff at the airport , it was very easy and the car was just right for us. "
" Very good service from start to finish and clean and comfortable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by IAN - 18 July 2019
" Easy system for pick up and drop off. "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by SARAH - 17 July 2019
" Overall easy to use and easy to book "
" It's was slow at pick up. The car was dirty inside when l collected it. The drop off was quick. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JOHN - 16 July 2019
" See notes in section 3. "
" On the whole I was satisfied but counter staff didn`t verbally tell me the pin code for the drop off. Car was also dirty and one of the driving lights not working and finally nobody present in car park to show me where the car is or to explain the controls. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by ALAN - 16 July 2019
" Used Europcar many times and usually there is a very long queue to pick up the car, but on this occasion there was no queue at all - good! "
" The car was new and all fine with only one drawback: performance. I don't know what engine was in it but it was woefully under powered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by COLIN - 16 July 2019
" Only issue was length of waiting time to pick up the car "
" Very efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FIGARI, FR - Reviewed by DAVID - 16 July 2019
" it ia always enjoyable booking through auto Europe, they are always helpful and committed to helping you. "
" Cars are no problems, but when handing back, you do not get confirmation of everything is OK and deposit will be returned, in some cases they keep all the paperwork! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARIAN - 16 July 2019
" We didn't have to wait too long but there was a long queue "
" Only drawback lack of trolleys where one leaves the car I am 79 yrs !! Also cost of the automatic very expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by NICOLA - 16 July 2019
" Easy to book with Auto Europe and have used in past. "
" Had to point out slight damage issues to car on pickup at Limoge. Car Ok until just before drop off when it showed maintenance issue reported to Europcar at drop off. Staff could have been quicker to deal with drop off as waited several minutes whilst they chatted before being attended to when there were no other customers in office at Bordeaux airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DINARD, FR - Reviewed by STEWART - 15 July 2019
" Same as above. Good experience other than the extra paid for CDW that want a CDW "
" I booked through auto Europe and paid extra for CDW only to find at the desk I still had a 1500 euro excess. This should be made clear that it only reduces the excess and doesn't give full excess waiver. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GORAN - 14 July 2019
" No problems, quick and fair. "
" Good again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ANGELA - 14 July 2019
" Pleasant and uncomplicated, no pressure sales, quick and easy rental. "
" The whole experience was stress free, pleasant, and uncomplicated. Time taken from arrival at the Car Rental desk to leaving the terminal was minimal. On returning the car, we experienced the same good, friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 13 July 2019
" efficient and good value thanks. "
" the only problem I encountered was checking in to get the key and sign the agreement. I arrived at the rental car area which was chaotic. There was a lack of information , a failure to keep us informed about the wait, the queue was far too long. To take 1 hour, 20 minutes to get the key to the car was terrible , far too long and that gave us problems in getting to our destination on time. Europcar and the other companies should get to grips with this inefficiency at check in. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by ANDREW - 12 July 2019
" As above "
" The cars at Bergerac airport are difficult to locate.Numbered bays would be useful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LYON, FR - Reviewed by ANDREW - 11 July 2019
" I've used you on 4 or 5 occasions and have been very impressed, however on this occasion I'm not pleased. As before I bought the all inclusive package but upon arriving to collect the car I was told I didnt have this and had to pay extra. On this basis I feel misled, I could have also got a cheaper deal elsewhere. "
" I was pushed to take extra insurance that I subsequently found that I had. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by JOHN - 11 July 2019
" Easy and well priced "
" Don't like Aygos! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by ANDREA - 10 July 2019
" Quick an easy. "
" Exceptional service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHARLIE - 10 July 2019
" see above so many French car hire people don't provide triangles & vests that I now bring my own vest !! "
" a) long queue at the airport desk, others in front with lots of queries I was dealt with quickly & politely b) car had NO warning triangle & NO Hi Vis vest this has happened before in France c) why is France so expensive for car hire, eg compared to Spain ? "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PERPIGNAN, FR - Reviewed by CHRISTINE - 10 July 2019
" See above. "
" Quick, efficient pick up. Desk was closed when returned car but clear instructions about leaving key. Final paperwork completed promptly. Had my own excess insurance and was not pressurised to take Auto Europe insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by IAN - 09 July 2019
" Good price and efficient service. Always felt we were being looked after, as evidenced by the e-mails just before we left the UK. "
" They were very flexible in allowing me to switch my car pick-up from Bastia centre (by the ferry port) to the airport at no extra cost. A ferry strike meant we had to fly from Marseille to avoid losing some of our pre-booked (and pre-paid) week in Corsica. The following weekend the strike was over and they were happy to let us drop-off in the city as originally planned. Excellent service, and friendly staff (despite my awful French!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MATTHEW - 09 July 2019
" Good value and service. "
" Great staff that make the process hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by LUP - 09 July 2019
" Would definitely use again "
" Very smooth, quick transaction and vehicle collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. RAPHAEL, FR - Reviewed by HARVEY - 09 July 2019
" Very good "
" Very good service and vehicle was in very nice condition. The only point I would mention that there should be a sign in French and English displayed on the door from 12.00 on Saturdays explaining what you do with the car when dropped off. I had to take a guess at dropping off through the letter box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GARRY - 09 July 2019
" As above. "
" Car on pick up wasn't clean but not a problem as we were supposed to have a smaller one, could you please give a postcode for the drop off point, apart from that very pleased. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PARIS, FR - Reviewed by ADAM - 09 July 2019
" Shocking terrible experience. Staff had no idea what to do. No concern shown. Will never use your company again. "
" 4 hour delay when picking up car at Paris airport in temperatures over 30 and with 5 month old twins - completely unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by PHIL - 08 July 2019
" Generally pretty good. Straightforward to collect and drop off. Nice to drive. "
" When I got to the counter to collect the vehicle I was pressured to buy extras that were already covered in my original booking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by BRIAN - 08 July 2019
" Very satisfied with both car and service "
" All positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by LESTER - 08 July 2019
" Good prices. Good communications. "
" Good service and staff. Car wasn't the one booked but alternative was better. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PETER - 05 July 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 03 July 2019
" No problems with online experience. "
" Staff friendly, car new and clean but had to wait an hour and 15 minutes to be served at the desk when collecting vehicle. This was the only problem, but a frustrating one when trying to leave the airport and enjoy the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by DAVID - 03 July 2019
" Very easy all round "
" Very easy all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 02 July 2019
" Very agreeable service from Auto Europe. Great selection of cars and I have used them for 10 years without problem. "
" All good, Car excellent and staff very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by SHAHIN - 02 July 2019
" I must be able to trust your recommendations to be a happy customer. Unfortunately, very bad experience. "
" Was told to return car by 14:00 on day of return. Car was returned by 14:00 and 13 days later, I have a €50 charge for bringing the car back late. Spoke to counter service over phone. They blamed me and misunderstanding for the charge. Made no effort to rectify the situation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BERGERAC, FR - Reviewed by HELEN - 01 July 2019
" Would definitely recommend. "
" Painless operation which is extremely helpful after a flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARTIN GRAHAME - 01 July 2019
" Excellent, thanks "
" Excellent service and car. Happy to recommend to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DOROTHY - 30 June 2019
" my previous experience with Rentalcars was good. That company does exactly what they say they are going to do and the vehicle company did not try to charge extra or do anything different. Afterwards you told me that I could have phoned you to query what I was being told by Europcar but you should have told me this in advance because I did not know that this support was available "
" The guarantee excess is not clear and I had to call you to check what this included before I made a booking; there were problems with Europcar who tried to "rubbish" the guarantee you provide and they charged me extra which was not necessary. You have still not resolved my concerns. Drop off was not exactly as described. Bergerac closes earlier than the time you provided but fortunately Europcar opened up its office again as someone was still there "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 29 June 2019
" I always already recommend you to friends and family. That is a review in itself! "
" Antoine was efficient friendly and kind at Nice rental office. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DUNCAN - 27 June 2019
" Top of the range Mercedes 8 person vehicle carrier hired but SIM card for sat nav taken out / not included. Would have hire a Renault if I'd known. "
" Europe's at charge €50 per child seat that wasn't clear before hand. They also charge extra for sat nav even when hiring top of the range car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BASTIA, FR - Reviewed by BRIAN - 26 June 2019
" excellent service and communications "
" Both actual p/u and drop off were a bit chaotic. It was quite busy, with no real instructions or organisation. This did not however spoil the experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GEOFFREY - 26 June 2019
" Very nice car - Puegeot 208 GT auto "
" No queue at the desk & very efficient man doing the documentation in record time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARTIN - 25 June 2019
" Our overall experience was positive. We had difficulty when dropping off the the car in the car park there was no information where your office is in Lille train station, no one to ask for information and your office was closed. This can be stressful as there no one to check on the condition of the car or any acknowledge that you even left the car in the right area. I took a comprehensive range of phots of the car including one of the fuel gauge which was 7/8th full. "
" Our overall experience was positive. We had difficulty when dropping off the the car in the car park there was no information where your office is in Lille train station, no one to ask for information and your office was closed. This can be stressful as there no one to check on the condition of the car or any acknowledge that you even left the car in the right area. I took a comprehensive range of phots of the car including one of the fuel gauge which was 7/8th full. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by TIM - 23 June 2019
" You got this from Qn 3 "
" All went well, except the guys in the pick up area were totally disinterested and driving cars round to the car wash in a manner dangerous for pedestrians "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by KIRBY - 22 June 2019
" It would be easier if there was a bus drop off at car hire at NICE AIRPORT. "
" Very easy to use but why is insurance alway extra at pickup? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ALAN - 22 June 2019
" excellent service "
" excellent service, brand new car as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - 22 June 2019
" A bit of a wait at check-in but overall satisfactory "
" Car was missing the rear window wiper which proved very difficult during rain. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by MICHAEL - 19 June 2019
" Car could have been cleaner otherwise great "
" Car could have been cleaner. Otherwise great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by FRANK - 17 June 2019
" Overall good rental "
" Good value ,nice car no one around to accept car return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by STUART - 17 June 2019
" Always use Auto Europe "
" There was not a garage in the vicinity of the airport. I had only used 1/8 of the fuel (driven less than 100km in 2 days). Advised counter that car needed refuelling - told that was no problem. Astonished to be charged a €16 refuelling charge in addition to cost of fuel. Disgraceful!!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MICHAEL - 12 June 2019
" No issue. "
" Collection was ok but not the car I ordered. The car had a scratch which was noted until I pointed it out. Drop off was good. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by PETER - 11 June 2019
" Trouble free process and a good car at a competitive rate. "
" Simple and easy booking process with amendments easily made. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by IAN - 11 June 2019
" Auto Europe provided a great deal and all correspondence was clear and precise. On the occasion I had to speak to a member of staff they were excellent . Highly recommended "
" First class experience all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ROBIN - 06 June 2019
" See above "
" Car was great. Pick up experience was a little disappointing. Pouring with rain and we were misdirected to the car resulting in us walking round in the pouring rain for 20 minutes before we finally found it. Drop off experience was smoothe and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEPHEN - 05 June 2019
" All very good, the car (fiat 500c) was a little smaller than the one we expected (citroen ds3) but we all fitted in and also our hand luggage. The car was great fun to drive and the convertible put a smile on all four faces ! "
" All very good, the car (fiat 500c) was a little smaller than the one we expected (citroen ds3) but we all fitted in and also our hand luggage. The car was great fun to drive and the convertible put a smile on all four faces ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by SAMUEL - 05 June 2019
" It was excellent. Efficient, no selling extra insurance, no hanging around. Best car hire experience yet. "
" It was excellent. Efficient, no selling extra insurance, no hanging around. Best car hire experience yet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARIA JULIA - 04 June 2019
" Competitive prices and friendly service "
" Friendly competent staff. Quick and easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GEORGIOS - 03 June 2019
" Same as above. "
" Very pleased at the counter and the drop-off but unfortunately very difficult to access the drop-off area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JONATHAN - 03 June 2019
" Great price and excellent service. Have already booked again. "
" Really easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by HUGH - 30 May 2019
" Efficient "
" The staff (Herman was very friendly, helpful and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 29 May 2019
" Excellent "
" Excellent service through Europe Car and new vehicle very help full staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by TIMOTHY - 29 May 2019
" See above "
" Great car, only drawback was refueling at airport automated pumps. Only in French, only one payment point and some pumps subsequently selected not working. Drove around several times. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by RICHARD - 28 May 2019
" Good, would use again. "
" No instruction about the return of the car and signs in car park for the return drop off very poor, we were eventually shown by another rental firm employee, but otherwise very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ROBERT - 27 May 2019
" All was excellent- no complaints "
" Everything was smooth and optimal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARION - 10 May 2019
" Ok "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by HILARY - 02 May 2019
" Very easy process "
" very easy process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by STEPHEN - 30 April 2019
" Overall good "
" Counter staff person was not helpful at all, it seemed like a big chore to get. Not a good first impression "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BRIAN - 29 April 2019
" An excellent deal for four weeks hire of an 'economy' class vehicle. The hire process was completed without difficulty and I hope to repeat the deal in September when I next visit Nantes. "
" I hired an 'economy' class car and was very pleased with the cost and the standard of vehicle supplied. Pick-up and drop-off were handled very efficiently and particularly quickly at drop-off. I had to exchange the car midway through the four weeks booking because of a warning on the dashboard referring to a brake problem. I had to go to Garnache, near Challans, from St. Jean de Monts, in order to obtain this exchange, which was also handled quickly and efficiently. I will be hiring in Nantes for four weeks again in September and would like to have a similar deal if it is still available. I am a regular visitor to France as I have a second home there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by TAMLYN - 29 April 2019
" Excellent service. Only slightly let down by fuel tank not being full. "
" Fuel tank was not full on collection. The Twingo only has 5 bars on its fuel meter. On leaving the airport the first bar quickly dissapeared so the tank was only 80% full on collection. Apart from this the service was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NANTES, FR - Reviewed by PETER - 24 April 2019
" The car etc was just as I had booked, but the insistance that I was NOT covered for the excess resulting in me taking out additional and UNEEDED insurance has left a bad taste in relation of how I was dealt with. "
" Europcar insisted that there was no Excess cover which autoeurope said there was at time of Booking. The process was made clear to my daughter who pickled up her car at the same time, but Edwin isisted to get cover I would need to pay an additional CDW, which I did. It is clear that he did not know how auto europe worked and 'conned' me out of another £100 plus. I feel cheated and let down by Eurocar. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 24 April 2019
" overall excellent. However please see above Thank you "
" The gentleman that helped us with the car was extremely helpful. He very helpfully put the address into the Sat Nav that we where going to. However further on into the journey it became apparent that the previous settings had not been changed and the Sat Nav was set to avoid toll roads and motorways. This cause us to have a further added 3 hour journey. Also the car had a rattle when travelling at 50 kilometres and over. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by NICHOLAS - 21 April 2019
" Be prepared to wait, even if you have booked a car they will give it to somebody who hasn't. You will then have to wait "
" Had run out of cars. I booked a car but it was given to somebody else. Has to wait 2 hours for a car. Staff said it was my problem not their's. Other cars were avail but I would have to pay extra "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by PATRICIA - 18 April 2019
" Remain highly satisfied with the overall experience with Auto Europe. Service with Europcar was excellent too - just the car was disappointing. "
" The service throughout was very efficient. However, I booked an automatic car and the one I got was curious - only semi-automatic. Had to use a strange shift gear knob - not entirely satisfactory. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JANE - 08 April 2019
" When you ask for a quote you give the times you will collect and return the car. based on those times you have a quote. When you get to the airport you do not expect another days payment because the time on the quote is into ten minutes of another day. Neither were we early to pick up or late to drop off , in fact we were early to drop off and had to stand in a queue for thirty minutes. I found both the assistants abrasive in their attitude towards me as an English person and spoke to the French in preference behind me! However I was grateful, eventually, to the young man who sorted the financial details out. "
" Picking up the car was not easy due to the language barrier as the assistant spoke little English, and although I signed for the car it was not until later I realised we had been overcharged. On our return there was nowhere to park the car or anyone to sign off on it. I had to wait in a queue to speak to an assistant who checked the car and did not understand my query re the overcharged amount, which turned out to be money for an extra day as the time had gone over by ten minutes. this was apparently rectified?? "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 30 March 2019
" Used Auto Europe many time before never had any problems even when we once had to cancel late due to bad weather and on another occasion make a claim on the insurance. "
" Had to call out their Assistance when car would not start in a car park. They were extremely helpful calling out an engineer and keeping us informed of what was happening. Only comment was that we knew we needed to pay extra locally for an automatic car but because you don't return to a desk at Nice we did not know what the charge would be. An amount has been taken from our credit card which does not relate to what we were expecting (fortunately less) but a final statement/account would be helpful so we know for another time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JOHN - 23 March 2019
" Good throughout "
" Enjoyed driving the Fiat 500 Pick up and drop off both efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRENOBLE, FR - Reviewed by DAVID - 19 March 2019
" It's a simple, good value service. "
" The folk at Grenoble airport are always friendly and efficient and this time was no exception. I very much appreciate that they don't try and force any extras on you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALAN - 12 March 2019
" no child seat available. It was booked. no snow tyres or chains available: Snow tyres booked and confirmed by europecar. They seemed unaware of my requests when booking. "
" see below very poor as the child seat and snow tyre requests were both ignored by the company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIMOTHY - 05 March 2019
" Overall experience OK - Car was quite high mileage 60K plus with many scratches on bodywork. several not highlighted. Staff were pleasant - marred by a long wait to pick up car. Only 3 counter staff active "
" Very long wait time to pick up car. Also a very hard sell to upgrade insurance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GRENOBLE, FR - Reviewed by AMANDA - 20 February 2019
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 20 February 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by FRANCOISE - 19 February 2019
" It is easy and quick to rent cars via Auto Europe ; I have been a customer for many years. However the overall satisfaction of the car rental experience depends on the Rental Company selected and there are important differences between them. "
" From past experiences I find that Europcar is one of the best rental companies you could choose. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by BRIAN - 14 February 2019
" See above "
" I along with others was disappointed at the time it took to eventually get my car. The queue at the desk was long and it took quite some time time, this is no reflection on your lady representative who was very pleasant. However Europcar must have known the volume of bookings and should have accounted for this by having a second representative on hand to assist. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by AMEET - 11 February 2019
" Can you give the contact details to make my enquiries. "
" I dropped off the car and was told that all was fine and there would be no additional charges, then I saw this on my credit card bill. 11 Feb 2019 Purchase EUROPCAR TLST01 BLAGNAC - £81.80 "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
AJACCIO, FR - Reviewed by ADAM - 06 February 2019
" Wrong car, engine problems. Both ignored by the dealership. "
" I booked a VW Golf. On arrival I was given a 1.2L Peugeot 2008. When I pointed this out I was told this was in the same class. No way can a Golf and a 2008 ever be classed as even remotely similar. We drove away with it anyway. After a few miles we noticed the car was making a dreadful noise from the transmission Either a gear issue or clutch. Called garage, took the car back, only to be told it was fine. It was not. We worried the car was going to pack up the whole holiday. It is January, the car lot was full of cars, an alternative could easily have been offered. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BIARRITZ, FR - Reviewed by JOSE - 21 January 2019
" everything went went "
" Late arrival in Biarritz with only one person on desk meant no-one to show us to car or give basic instructions "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TRACEY - 11 January 2019
" The deduction of 60euro from our account when no damage was incurred to the car and the fuel tank was returned full, is disgraceful. We have complained but have not had our money returned yet. "
" We were happy with all the service and car except when we got home we received an email saying 60 euro has been taken from our account. There is no explanation for this. There was no damage to the car. The tank was full. We have complained but have not heard the result. We are waiting for our money back. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by GERALD - 09 January 2019
" See above. "
" Ecellent staff in Andrew who is the perfect front man for your operation.His costumer skills in all departments will ensure clients will come back every time.Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PHILIPPE - 07 January 2019
" Excellent "
" Spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by JOHN - 21 December 2018
" Please see question 3 "
" We hired a car, which we have done numerous times with various companies and have never had a problem before. The flight was slightly delayed but when in flight we were unable to phone ahead. Once through passport control we proceeded directly to Europcar desk, only to be met with a long queue with only one person processing the vehicles. The customer in front of me took an extremely long time to collect their vehicle and the assistant behind the desk was becoming very flustered. We collected/used/and returned our car with no query. On returning home we have received a bill and they have taken payment for late collection without our permission. We were not advised of this at the time and I am disputing this amount with my credit card company. I would appreciate any assistance you are able to give in this matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
RENNES, FR - Reviewed by HANNAH - 17 December 2018
" Staff are really helpful. "
" The staff are really helpful. It would be good to have email confirmation that the deposit will be refunded and how long it will take. I am still waiting for my deposit to be refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GORDON - 08 December 2018
" No problems at all. All went very smoothly, unlike previous experiences with other companies, especially Firefly. "
" Very friendly and helpful staff. Smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by CHRISTOPHER - 05 December 2018
" Fine "
" Fine - no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by STEPHEN - 03 December 2018
" See above "
" As so often there was a lot of pressure to buy the extras, particularly the damage insurance, and upgrade the car to a more expensive category! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LIMOGES, FR - Reviewed by GREGORY - 02 December 2018
" Car dirty inside with dust. Staff friendly and helpful but only one worker to greet plane arrival "
" Long que on collection wait of about 45 mins. Only one yellow jacket in car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by ARTUR - 23 November 2018
" Good "
" Nice inside the car bad coz tyre to nosie "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by STEPHEN - 14 November 2018
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by ALISTER - 08 November 2018
" easy to use "
" prompt and economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOURDES, FR - Reviewed by WILLIAM - 06 November 2018
" Very positive "
" Quick and efficient. On the road very quickly. Return equally as quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by DAVID - 06 November 2018
" Could be cleaner "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by RICHARD - 04 November 2018
" We had taken out what we considered to be full insurance cover, however Europcar explained that we would have to pay them for any damage and then claim from Auto Europe. Completely unsatisfactory! "
" Car was not in the condition we expected. Many scratches and dents that were not correctly recorded on paperwork. When returning vehicle there were no staff to check car over, meaning I had an anxious few days before i realised that my deposit was returned. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CARCASSONNE, FR - Reviewed by RAYMOND - 01 November 2018
" See above comments "
" The company provided excellent service, but this was spoiled by the fact that the office was so far from the terminal, and involved a lengthy walk across some rough ground, which was difficult for me with my restricted mobility. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SARANNE - 01 November 2018
" Having used many of the car hire companies at Toulouse airport, some I would not recommend. Europcar is currently my favourite. "
" Polite, efficient staff at both collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 30 October 2018
" The experience of renting Europcar has been bad. If they do not refund immediately, I will never rent from them again. And GOLDCAR should be removed from the AutoEurope website "
" Got the big sell to upgrade vehicle, take SatNav and Excess insurance. Car was dirty with used magazines and newspapers under the seats, loose crisps in the door pockets and dirty windows. After return, received an email with the final invoice and they had charged me with Euro 25.02 for roadside assistance which I did not request or agree to. I have complained to Europcar but they have not yet responded. With the bad articles in the Sunday Times about Goldcar, now owned by Europcar, I am doubtful that I will get any redress. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
BASTIA, FR - Reviewed by DONALD - 28 October 2018
" See above "
" Counter staff was friendly and efficient but the staff to hand over the vehicle were hard to find and would not wait while we checked the vehicle. Perhaps normal service for Corsica but we expect more from an international company "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by RUSSELL - 25 October 2018
" No comments. It was fine. "
" No complaints "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by STEPHEN - 25 October 2018
" Really fast and efficient processing. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by JOHN - 13 October 2018
" Car was not very clean. "
" Car was not very clean. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by RALPH - 12 October 2018
" Very easy to use and good prices "
" The condition of the car when I picked it up was terrible. It was very dirty inside, especially the seats and carpet. The whole of the drivers side outside was dented and scratched like it had been in an accident. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by SIMON - 11 October 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by NEIL - 10 October 2018
" Car could have been cleaner but otherwise very smooth easy collection no heavy sell for insurance upgrade which is nice. "
" Had to wait but guy was amiable and spoke good English "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by MICHAEL - 10 October 2018
" Satisfactory "
" At the moment Europcar are my preferred supplier. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by WALTER - 10 October 2018
" Excellent. "
" A good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by DAVID - 06 October 2018
" Easy to book with auto euro "
" Very friendly and welcoming staff as has always been the case at Europcar. Our model wasn't available so we had an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ANDREW - 05 October 2018
" Works well. Reasonable price and reliable. "
" Absolutely fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AJACCIO, FR - Reviewed by MARTIN - 03 October 2018
" See above. Insurance is a big issue. "
" I took insurance out when I booked the rental plus the excess insurance. Unfortunately I damaged the right side of the car. What was a real shock was the £1121.36 that was taken off me. It was not made clear that this could happen. If I had taken out an extra policy with Eurocar, I would have thought I would have been covered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NANTES, FR - Reviewed by URVOIS - 03 October 2018
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by SIMON - 03 October 2018
" See above "
" Poor signage to drop off - very confusing and stressfull "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 03 October 2018
" vehicle and service were excellent "
" Overall very good and efficient. Very professional and helpful staff at the Toulouse car hire desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by ANDREW - 02 October 2018
" Highly unsatisfactory "
" 1. The fuel tank was no full on pick-up. Unfortunately we only realised this when we had driven about 10km away from pick-up. 2. Excessive bureaucracy on pick-up. We c ould not pick 40 minutes before the reserved time. 3. The final charges bore no relation to the price quoted on the reservation. The quoted price was UK77.35. The final charge was NZ$547.22 (approx UK273). A nearly 400% increase over the price quoted by you. 4. We have not received a copy of the final charges from either you or Europcar. 5. The car was returned on time. We did not put any diesel in but the tank was still half full so even allowing for the ridiculous price that Europcar charge to refill it still cannot match the final charge. 6. We now request that you obtain a full accounting from Europcar and supply it to us. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AJACCIO, FR - Reviewed by KEITH - 02 October 2018
" Overal a very efficient and pleasurable experience would certanly use Europcar again. "
" Staff at Ajaccio Airport office very efficient and it helped that nearly all the staff had an understanding of English made the instructions etc clearer. Upon returning the car again staff very efficient. We did book a VW golf but the substitute car a Seat Leon F was certainly up to the Golf standard ( very pleased) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by ERIC - 02 October 2018
" Convenient location in the airport. "
" Polite clear explanations at the desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MARK - 28 September 2018
" will use again - highly recommended "
" Excellent service at pickup and drop off. Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ANDREW - 27 September 2018
" 10/10 "
" Couldn't fault the service or standard of the car. Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by HENRY - 27 September 2018
" All good "
" Car bit smaller than expected but fine for our purposes "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by JAMES - 27 September 2018
" A very slick and friendly experience. Check in was also very straightforward. Would definitely use AutoEurope and Europcar again. "
" Great experience, only downside was the 'upgrade' I was provided with because the car I booked wasn't available. Whilst the Renault Scenic 7 Seater I was provided was new, clean, good specification and comfortable, it was HUGE. I didn't need anything that big (there were only 2 of us), and felt a little too big to be driving around the country roads of the Pornic/Pornichet area. We were offered 'additional insurance' at the Europcar counter, even though we'd already purchased the additional cover before hand with AutoEurope. Might have saved the conversation if this had been determined before hand. But, it was a very positive experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by DAVID - 26 September 2018
" Same as point 3 "
" The Peugot 2008 1.2 3 cylinder is not a suitable vehicle for the Corsican mountains or even for safely overtaking. It's way underpowered. The ride height was ok though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by RICHARD - 26 September 2018
" Good overall experience. "
" Good overall however it took Europcar staff 3 attempts to find a car with Sat nav "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CALVI, FR - Reviewed by KEITH - 26 September 2018
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by STEPHEN - 26 September 2018
" See above! "
" My only quibble was with the drop-off. There was nobody at the Eurocar desk - we were told to park the car and leave the keys in a secure box. I would have preferred someone there to check the car over, with me present, to confirm that there was no damage to the car. Apart from that, everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by DEREK - 25 September 2018
" no thanks "
" car hadnt been washed at pick which was a shame as it was probably a higher spec than ordered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by ANDREW - 25 September 2018
" I had two payments come out of my current account on 14 sept. Then further to that I have a pending payment on my credit card from the europcar in Paris which amounts to the payment that I covered for car hire already debited plus my insurance upgrade. Can you ensure that they do not take the payment for car hire that I already provided on 14th thank you. "
" fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ROGER - 21 September 2018
" Very satisfied. I would recommend this rental service. "
" Helpful English speaking staff. The car was clean & well prepared. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANDREW - 21 September 2018
" All in all, good experience. Would use them again. "
" Helpful staff, quick pick up. Car was as expected, new, clean inside and out. Easy drop off, no problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MICHAEL - 20 September 2018
" Comments as above. Enterprise staff I have dealt with in the past were far more polite and visible in the car park! "
" There was nobody to receive me in the car park to check the condition of the vehicle for possible damage. I had to find and then wait for a member of staff who was on her own with no back-up! Enterprise always ensures that there is a member of staff in the car park to receive you and check you are happy to sign for the car, with any damage noted. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ANNIE - 19 September 2018
" I rang up to get some help about my booking and the staff on the phone was not helpful and I felt quite rude. I did not feel valued as a customer. "
" Friendly, professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by STEPHEN - 19 September 2018
" No further comments "
" Everything about the car was fine. Pickup was easy, but drop off on a Saturday morning was chaotic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by DAVID - 19 September 2018
" Excellent service highly recommended "
" Quick and friendly service at pick up and drop off. Excellent vehicle too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JULIEN - 19 September 2018
" My comments are for internal use only. Not to be shared publicly. Thanks "
" Easy process. Competitive value. Car in good condition "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by ANNA - 18 September 2018
" Good overall experience "
" Would have been useful for the car seat that we'd pre-booked to have already been fitted. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by HELEN - 18 September 2018
" The booking process was great, we picked the car up quickly. The counter staff were helpful when picking the car up but brushed off my complaint about the condition of the car which was terrible. If I could have seen the car better before we drove away I would have refused to take it. "
" We had paid for a fiat 500 which is what we got, the condition of the car was dreadful, we were told when collecting the car there were some scratches on the side of the vehicle when we went out to the car the light was bad so you couldn't really see them, the car inside was dirty and the dash was all scratched. In the light of day the scratches on the outside were not scratches but a massive dent that ran the whole way down the passenger side which looked like the car has been ran off the road! I brought this up with the counter staff who brushed it off! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AVIGNON, FR - Reviewed by COLIN - 17 September 2018
" Fabulous day "
" Paid an upgrade for a BMW 4 Series convertible...... Amazing car smiled all day "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AJACCIO, FR - Reviewed by DAVID - 17 September 2018
" Very unhappy!!! "
" Three days after arriving home-- two separate charges for the same amount charged to my credit card!!! Had returned the car on time- clean and with a full tank!! The receiving person was happy with the car and signed as such. Not happy with the unexplained additional charges! !! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 17 September 2018
" I have used Auto Europe for a number of years and have always found the car hire to be trouble free and in line with what I expected. "
" Quickest I've know dealing with paperwork. Staff as always polite. Car higher speac than anticipated. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by BRIAN - 17 September 2018
" no problems "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by FRANK - 16 September 2018
" Have use auto Europe many times with no problems, price is good web site fast easy to use, and good price, very pleased with service.. well done all at Autoeurope "
" Very good all round, just a bit slow at Bastia airport, big ques for the cars, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FIGARI, FR - Reviewed by MICHAEL - 15 September 2018
" Collection and pickup time consuming "
" Long ques at checkin Waited 1.5 hours to get to the counter Had to derive to accommodation in the dark Which was difficult from the pickup office "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by RUSSELL - 12 September 2018
" I would NOT recommend Europcar in Bastia to a friend. "
" The queue for the collection was 25 - 30 minutes, which was not great. Once I had the paperwork, the collection of the car took another 20 minutes and was very disorganised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CALVI, FR - Reviewed by JOHN - 12 September 2018
" I have found Auto Europe very good for some years - However given their approach to customers I would be surprised if I was the only person reporting unfavourably on Europcar, Calvi Airport. "
" Forced to sign off a mark on the car which they claimed was a score but I believed could not be seen in some light and would wash off. Advised that if I did not sign agreeing to damage they would continue the billing as if the car had not been returned. Very unpleasant confrontation with staff at Calvi airport in which I as the customer was made to feel absolutely powerless. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by DEREK - 12 September 2018
" just wanted a car ,but I had aggravation concerning my credit card for your information,I DISLIKE moody behavior,and wasting my time "
" wanted a car with no aggravation but had a moody concerning my c "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by THOMAS - 12 September 2018
" The car was fine, but the pick up experience was a nightmare after a long journey. "
" The car we had was fine, but when we arrived at the airport it was complete chaos. There were around 100 people waiting to pick up cars from Europcar. There were two different queues, and no one really knew what was happening. It was an hour and a half before we were able to drive away. It wasn't the fault of the staff on the desks, but their management is a disgrace. They were clearly overbooked and understaffed. I felt really sorry for the people who were working there. They were just handling out any car, so we actually ended up with a much bigger car than we had booked. Initially they gave us an automatic, when we'd ordered a manual. We had to queue up again to get it changed. No one checked the vehicle with us for damage, they just signed it off without looking! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by REBECCA - 12 September 2018
" Really good service "
" Really good service and nice car to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by CLAIRE - 12 September 2018
" well, i booked the car, like i usually do, but my husband does the driving. Normally, this is never a problem at the car pick up, we just change the named driver to my husband, and they take his credit card. At Europcar in Bastia airport, they said we could not change the name driver unless we called Europcar to make the change. As we had already lined up to speak to counter staff for nearly 40 minutes, we didn't bother and ended up paying 77 Euros to add another driver. "
" Very long line at the desk to pick up keys. Was then assigned an automatic, which we really didn't want, so we had to go back to the desk and ask to change to a manual. Other people were waiting for ages for their cars to become available. The staff were very friendly but it seemed very disorganised. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by KENNETH - 11 September 2018
" We have always been very pleased with Auto Europe. So will continue to use you. Maybe you can negotiate some sort of refund from EuropCar for their shabby treatment? Many thanks "
" We had to wait for almost an hour to collect the car, when I finally got to a desk they could only offer me an Alfa Romeo Guillieta as the alternative to Merc C class which I had booked with you many months before. This from it's appearance is nowhere near the size of a Merc C class and is a small hatchback. So they offered me An Audi Q5 for an extra 660 Euros as an alternative which I took. It was far too big for the country roads where we were staying. This seems like a bit of a con offering a small hatchback as an equivalent to a Merc C class. NOT AT ALL PLEASED WITH EUROPCAR AND 660 Euros worse off!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by BENJAMIN - 11 September 2018
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by JOHN - 11 September 2018
" Could do with a slightly "larger" sign directing to the car hire (the sign was big but not the writing for old fogies like us)! "
" The pick up was quick and easy,, likewise the drop off. The young man was very welcoming and efficient. I enjoyed the car, Ford Eco sport, and found it very easy and comfortable to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 10 September 2018
" wouldnt use again "
" no staff long wait, i booked small car 4 door tghey didnt have any, i had refundable excess , they kept telling me that i didnt and wanted to sell me extra insurance, or an extra 40 euro for an upgrade "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by SARAH - 10 September 2018
" Very smooth "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIBOURNE, FR - Reviewed by MICHAEL - 09 September 2018
" :-) "
" :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by PATRICIA - 09 September 2018
" As above. "
" System for getting car at Nice airport very inefficient, with no regard for customer satisfaction. Staff very casual, taking breaks between customers and often ignoring the long queue of people waiting to be dealt with. I waited 60 minutes to get my car, with several staff members unoccupied for significant periods. Ticketing system does not work with some irate customers simply presenting themselves at various desks. Very dissatisfied. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ABDUL - 09 September 2018
" Convenient online transaction with good range of rental cars on offer. "
" Quite a popular choice amongst the tourist for car rental company so depending on your time of arrival, be ready to wait at the queue to collect your car. Professional customer service, good clean car, and I am a very satisfied customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by CATHERINE - 07 September 2018
" When we arrived our flight was delayed and europcar were not there. Apparently none of my details had come through from auto europe to them so they did not know our flight details. This was a huge inconvenience as it was after 11pm and we then had to get a taxi (which is tricky in Biarritz as noone there). Also we then could not get back to the airport for two days to pick up the car due to commitments. "
" They were helpful when we finally got hold of them but said that the voucher is with auto europe and auto europe had not sent through any details "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBERT - 07 September 2018
" I question if I should have put keys in envelope or something with time written on it if this should happen again. Or taken keys to terminal desk. "
" I was charged 40 euros for extra day hire. Drop off was on time but no staff to book car in. Key put in security chute. Car booked in next morning which took it into another day. To be fair Europcar reimbursed me within days no questions asked so very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by EAMONN - 05 September 2018
" large que when picking up car, drop off was easy but a long walk to terminal with luggage "
" large que when picking up car, drop off was easy but a long walk to terminal with luggage "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by STEPHEN - 04 September 2018
" Overall satisfactory "
" Queues for car hire check in for Europcar, not enough staff. Car pick up excellent, car drop of excellent. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by KEVIN - 03 September 2018
" There was a long queue at the Europcar counter on arrival at Nantes however the counter was well staffed and they were very efficient "
" Europcar is our preferred hire car company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JEAN - 02 September 2018
" Car air con was efficient. "
" Very long wait to collect car before being taken to the main office across airport car park. Not happy to be told to clean out the inside before returning it. Surely that's what I paid for, not to clean the hire car "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NANTES, FR - Reviewed by DAVID - 02 September 2018
" Is this not the same question as above? "
" There were a few things wrong with the car which we had to tell the staff about in order to ensure we were not charged for them. Perhaps Europcar should check cars more thoroughly before allowing them to be rented again? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AJACCIO, FR - Reviewed by ZAHID - 31 August 2018
" Vey satisified. Will use again "
" Efficient booking process. Helpful telephone assistance. Uncomplicated car pickup process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GORDON - 30 August 2018
" Excellent car "
" Slow on Pick-Up ( 1 Hour) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by JANE - 30 August 2018
" Auto Europe were excellent in all aspects of the booking, except when it came to to the issue of arranging for a 7pm pick up - my arrival time had been documented wrongly, so this information produced a last minute panic. Telephone calls were answered promptly and emails responded to speedily. I would particularly like to thank mr adrian pitt for his help. Unfortunately, the car was damaged whilst parked, so I am in the process of claiming for the costs incurred and very much hope Auto Refund will be as efficient "
" From my experience at la Rochelle airport: Having ordered a car, I was later informed by Auto Europe that the office would close at 7pm on Saturday and not open again until Monday. With a flight landing at 18.40, I then had to contact both Auto Europe and the desk in France, to be assured of the situation - I was asked to pay 30euros to ensure a member of staff was there. On arrival at Europcar, there were other people collecting cars who had not gone through this experience. The handover wait was slow andconsisted of being given a key and directions to the car, as well as being asked to sign papers which were not explained thoroughly.The "compact car" that I had requested for driving in rural France, was a high spec Lexus Hybrid Sports edition - I had never had experience of such a car, was unaware of how the ignition worked or where to find the handbrake pedal - twice I had to request assistance. The manual was in French and a self charging hybrid car, was fraught with complication if one did not understand the mechanics that operate it! I would have expected someone to take a few minutes to check the driver's knowledge and explain these procedures, before allowing the car to leave the car park. I am a very experienced driver with a good record but there was a lot to learn with this car. All of this meant it took an hour to leave the car hire depot, with a two hour drive ahead of us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by NICHOLAS - 29 August 2018
" Perfect car hire for an easy holiday "
" Very easy, very friendly, no hard sell of extras. Nice car no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MICHAL - 29 August 2018
" Everything was okay "
" It was first time but definitely not last "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by STEPHEN - 29 August 2018
" Very pleased with price, car and customer service. Will book again. "
" Very pleased with overall car hire experience. Would prefer if Europcar staff inspected hire car for damage rather than asking customer to do this and mark on sheet. It should be agreed jointly and there may be damage that the customer misses. How does this work at night? Car was better than expected. Fairly long wait in terminal to book in and pick up keys. More staff needed on front desk? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AJACCIO, FR - Reviewed by LESLIE - 29 August 2018
" Staff helpful with no hanging about "
" Very quick at getting us on the road . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by NORMAN JOHN - 29 August 2018
" As above "
" CAr as requested Interior could have been cleaner. Very slow process picking car up from pick up. Seemed to be lack of direction. Very shocked and disappointed about charge for two child seats.. 120 Euro for10 days. 36 Euro each to buy in shop "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by DAVID - 28 August 2018
" Smooth transactions throughout. Very good vehicle "
" We were given a Tepee instead of a golf which was very roomy and most practical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALVI, FR - Reviewed by PIERRE - 28 August 2018
" We had friends with us in the car and they would also like to book with you next time "
" We have hired several cars from you and every time we have been satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PATRICK - 28 August 2018
" slight hickup at start but overall excellent "
" professional service... no nonsence "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DANIEL - 27 August 2018
" No problems. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DENISE - 27 August 2018
" I trust auto Europe and have used them for many years now. The ability to cancel is good to have in case plans change although in reality I rarely use this facility. "
" I always try and book europcar as I have never had a bad experience with them. They have never tried to charge for tiny scratches that were already on the car or other dodgy practices that you often hear about with hire companies. I therefore pay the bit extra to use them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 24 August 2018
" Horrific experience. Agency tells you to speak to car hire company and vice versa. We weren't able to speak to anyone who was helpful or courteous. "
" This was a nightmare experience. My flight was cancelled by Ryanair on the day I was due to collect the vehicle. I made numerous calls to Europcar and AutoEurope and neither were helpful. was eventually told by Europcar to maintain the booking. As long as someone was there the following day in the morning they would hold the car. My friend already out in France went to Toulouse Airport to info Europcar I would arrive in the evening and she was told they would hold the car for me. When I got there they hadn't held the car and gave it to someone else. The French woman at the desk was incredibly rude and not understanding. We had specifically booked a soft top for a road trip and were being told that it was no longer available. Europcar had my flight number on my booking so much have known my flight was cancelled. They made no attempts to rectify the issue. It was a shambles and absolutely disgraceful the way the whole thing was handled. Won't ever use either company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ROBERT - 24 August 2018
" Website and ease of booking were Good. "
" Very long queue to reach counter staff in Bastia Airport >45 minutes "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by FRANCISCO JAVIER - 23 August 2018
" good "
" Easy and fast Pick up and Drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by GARETH - 23 August 2018
" Good car. Very poor value with the additional fee "
" After dropping the car off I was unexpectedly charged an additional 50 euros on my card. When I called to query I was told that it was because we picked the car up at 5.10pm and the office closes at 5pm. No explanation This is clearly a money making exercise as the office was clearly still open and serving a large number of customers from our flight, all of whom will have paid an additional fee. There are only a couple of flights per day into Bergerac and the opening hours should take the flight arrival times into account. I am very disappointed with this as the car was expensive in the first place compared to other airports reflecting the limited competition at Bergerac. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ROGER - 22 August 2018
" Very positive "
" Easy and quick check in and collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by EDWARD - 22 August 2018
" Much cheaper than going direct all very efficient! "
" Really great experience easy pick up and drop off, great car and price. Queue to pick up was a bit long... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by LEE - 22 August 2018
" Fantastic car and service, not like other less respectable companies. "
" Fantastic car and service, not like other less respectable companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MICHAEL - 22 August 2018
" As expected "
" AS expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BASTIA, FR - Reviewed by JOHN - 22 August 2018
" Fuel gauge did not show full even though I had made sure the tank was full on return. "
" Pick up ok, may be language a slight impact on experience. Car good, not 100% clean so review for any damage impacted. Drop off experience good, but better signage needed, nearly ended up in airport car park. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by SIMON - 22 August 2018
" As above "
" Long queues to get served then another queue to get the car, however the service was good as was the car when I got it "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by ADRIENNE - 22 August 2018
" Thrilled with the service at collection and drop off "
" We had a problem with the USB port in our car. It was quickly responded to and when could not be fixed a new car was provided that was an upgrade making us very happy indeed. Always had a fantastic experience with this company and will use again for our holiday rentals in Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by RACHEL - 21 August 2018
" Auto Europe were really easy to book through and much cheaper than anyone else we found. "
" This was my first time hiring a car abroad and it all went smoothly... until I have just found a bill for over £30 extra being taken from my account without approval or any contact to explain why. The handover slip confirmed all ok so don't know what I have been billed for! I even managed to remove the mark I'd found at pick up with a bit of a clean so very disappointed. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NICE, FR - Reviewed by KRIS - 21 August 2018
" Good booking site "
" Hidden extra insurance and pressure to upgrade at additional cost are not good experiences "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BASTIA, FR - Reviewed by SILVIJA - 21 August 2018
" No guarantees that you will get a car you asking for or will be given an option to choose if the car booked is no longer available.... "
" I booked VW polo/small car for a reason and was very unpleasantly surprised when was given an "upgrade" of DACIA Duster , which is 4x4 ,2 times bigger the small car. Driving through serpentine roads with this car was tiring and causing discomfort. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 5
BASTIA, FR - Reviewed by MARIA DEL PILAR - 21 August 2018
" You have charged us c£800 for no reason and without explanation "
" You have charged us c£800 for no reason and without explanation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
AJACCIO, FR - Reviewed by ANTONIO - 19 August 2018
" very good but you should give more discounts to customer using EC many times "
" very good but you should give more discounts to customer using EC many times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 18 August 2018
" Not an entirely happy experience "
" The French seem to want money for everything! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARJORIE - 17 August 2018
" See comments above "
" Was very disappointed. Ordered an economy car from Europcar and was charged £171:64 extra for a Fiat 500 which is advertised by you as an economy car. I have been a customer for more than 10 yrs and feel I was NOT given the service I deserved or requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DEON - 17 August 2018
" See above "
" Annoid as we had to pay a €30.00 penalty for being 10 minutes late - this was deemed after hours! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NANTES, FR - Reviewed by WILLIAM - 16 August 2018
" Good clean car quick to hand back "
" Very professional staff not pressuring us to upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MATTHIEU - 15 August 2018
" Good "
" Overall pretty good. Staff really pleasant at collection desk. Car wasn't really clean both in and out on pickup. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BASTIA, FR - Reviewed by IAIN - 15 August 2018
" Not a good experience on pick up at all "
" On arrival we had to queue in 38 degrees outside the pick up desk for approximately 45 mins. The car hire rate was expensive. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BASTIA, FR - Reviewed by SAM - 15 August 2018
" Bad "
" The car was a rip off nearly 600 pounds one week got sold inc nav had to argue at desk for ages to get one the desk was manic 2 hour wait the car Park was rammed complete mess 2nd time used euro car not again women on desk rude to "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JONATHAN - 15 August 2018
" Found good price "
" Efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by OLIVIER - 15 August 2018
" Very disapointing "
" Poorly managed and poor customer experience "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NANTES, FR - Reviewed by TIMOTHY - 15 August 2018
" Really easy and lovely car provided "
" Very easy and excellent vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ANDREW - 15 August 2018
" Great car, great value, long queue to pick the car up tho! "
" The queue to collect the car was far too long (30 minutes) otherwise everything was great and the car was much better than I expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ROGER - 14 August 2018
" ? "
" Nice clean nearly new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by CHARLES - 14 August 2018
" when there is more than 1 flight arrival, it takes a long time to go through aperwork and pick up car "
" took an hour to collect and pick up car. only 2 staff and computers to deal with the many bookings of flight passenger arrival s. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALBI, FR - Reviewed by DONALD - 14 August 2018
" Very efficient but Albi office not open between noon and 2pm and not open on Sundays and no toilet facilities. "
" See note 5 "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JOHN - 13 August 2018
" Staff brilliant and efficient! "
" Brilliant and very pleased indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANDREW - 13 August 2018
" East to use. "
" Eficient and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
EPERNAY, FR - Reviewed by VIALA - 13 August 2018
" good reception, fast service "
" Good reception, fast service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KATHY - 12 August 2018
" Quite expensive but good quality vehicle and service. "
" Staff professional on pick up and only short wait. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by AMANDA - 11 August 2018
" Great apart from the cleaning at end "
" Wanted to charge me additional 135 euros as there was some dirt in foot wells. It took me 5mins and 2 euros at petrol station to clean but was a hassle and was not reasonable. If you pay for a car you shouldn't be expected to clean it or it should be made clear when picking up "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by BRIAN - 10 August 2018
" Same as above - Europcar are not fulfilling their T & C as in two months they have not provided us with the documentation we need to fulfil our claim on our damage excess insurance "
" currently unhappy as Europcar are dragging their feet on providing us with our copy of invoice and accident report for us to be able to claim our damage excess insurance "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by NEIL - 09 August 2018
" See 3 & 4 above "
" .1) Signage at drop-off leads to an used lot with an empty Europecar prefab. .2) Requirement to have car internally valeted before return was only advised at the time of return, with no facilities available & no time (prior to check-in) to leave the airport. Cost charged for cleaning of Gbp120 was exorbitent. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
AJACCIO, FR - Reviewed by STEPHEN - 08 August 2018
" Overall I was very satisfied with the vehicle "
" The one negative was that the drop off park was not well sign posted at the airport. The sigh was erected almost after the turn. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by RICHARD - 08 August 2018
" The auto europe transaction was good - a late booking but the best price on offer. The europcar service was rather mixed. "
" The car was fine. The collection service at Bastia airport was a shambles. Enormous queues and very slow service at the counter. In order to speed up the service, sections of the queue were taken out to the second office in the carpark area - only to have to queue again. It took over 1 1/2 hours to collect the car. The return was quick and efficient - but we had stopped to vacuum the car as previous experience with Eupocar at Bastia meant that we knew a hefty fine would be imposed if there was sand in the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BASTIA, FR - Reviewed by ANDREW - 08 August 2018
" . "
" Great experience all round - one minor complaint was the demand to have the car cleaned prior to return, or face a 130 Euro charge. Meant we had to take time out of the holiday to find a car wash and spend ages trying to clean it, which I'd rather not have to do - and haven't experienced having to do this before in other countries - with Europcar or anyone else. Other than that great service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by NIKOLAOS - 08 August 2018
" No issues with car, pick up and drop off except the relatively long wait at the pick up. "
" Pick up was a bit slow as the office was quite busy and a long queue. However, there were 4 staff giving out cars and they were relatively fast. I guess that the delay was mainly due to the large number of customers. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by KAREN - 08 August 2018
" No further comments to those above. On line booking all very smooth. "
" Overall very good, although the inside of the car had not been cleaned properly prior to our pick up, with sand and grit still on the floors and sticky finger marks on the inside of the doors. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AVIGNON, FR - Reviewed by GORDON - 07 August 2018
" Above "
" Very pleased but scratched the side and discovered i had not insured as i thought i had. Now waiting to hear the cost. I hope you are lenient in view of being longstanding customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DAVID - 07 August 2018
" Made for a happy and relaxedholiday "
" The car supplied was excellent value as was the servicek "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ADAM - 07 August 2018
" Good overall "
" The overall experience was very good , however the picking up of the car was not as straightforward as I would have liked "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by SIMON - 07 August 2018
" All good "
" Mediocre service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LA ROCHELLE, FR - Reviewed by MARK - 02 August 2018
" All good "
" Helpful staff at LRH "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JONATHAN - 01 August 2018
" Would be wary of using again. "
" Had to queue for a good couple of hours at Bastia airport to collect the car even though it had been booked. Counter staff were efficient but wait too long. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by PAUL - 01 August 2018
" All good. I'd probably rent a bigger engined car for Corsica as it's more mountainous than I thought! "
" Friendly and professional at check in. No hard sell of extras. Quick at dropoff. Short walk to terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JASON - 01 August 2018
" See above "
" Very long queue to collect car. Girl at counter was quite rude and kept pushing for additional insurance even though we had this with third party We returned car cleaner than we collected it. Efficient drop off "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BASTIA, FR - Reviewed by KEITH - 01 August 2018
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MATTHEW - 01 August 2018
" Easy to book etc. "
" Great but the queue at the for car rental took an hour at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by PATRICIA - 01 August 2018
" Good experience. Great car. Rapid and swift handover. "
" Good overall service - friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by ANDREW - 30 July 2018
" See above re fuel charges - I wrote to europcar whose reply was basically - tough ! "
" The car wasn't what I ordered but I wasn't that bothered about it but what did irritate me was the charges for fuel that's were levied-I photographed the fuel gauge and mileage yet was charged for twice the volume of fuel at a rate that was approx 3 Times the price shown on europcars desk when I picked it up and there was a service charge !! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by RAJIV - 30 July 2018
" Good car in proper working order. Counter service was good. "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIBOURNE, FR - Reviewed by NICHOLAS - 30 July 2018
" Excellent. The staff were very efficient and friendly "
" Very good. The car was brand new and fitted our needs completely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by LIN - 29 July 2018
" Very easy and clear website. "
" Very busy when collecting car, over one hour wait. Told to go an office in the main car park, but it was just as busy. The delay was not helped however by an argumentative British couple, and I thought the Europcar agent dealt with them very well. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LE MANS, FR - Reviewed by PAUL - 28 July 2018
" No issues at all "
" Very professional staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 28 July 2018
" See above "
" I made the mistake of travelling in France on Bastille day. I spent 2 hrs in Nice airport waiting to be served. The car was damaged on the sill but I failed to notice it. Fortunately I don't think I have been penalised "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CAMERON - 25 July 2018
" All good, thanks "
" Tip-top service: efficient check-in, spoken in English. Car as requested was waiting. No hassles re extra insurance (I had bought 3rd party policy) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 24 July 2018
" Uninspiring "
" You already have my views, just under three hours to wait for the car, when the other outlets had nowhere near the wait. 5 or so desks out of 18 being manned notwithstanding it was bastille day "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by HELEN - 24 July 2018
" I have no problems with AutoEurope but clearly Europcar need to have more staff at Bezier. None of the other car hire desks had a long slow-moving queue "
" The staff in Carcassonne were fine - The score of 7 is probably unfair for them & it would have been higher without the experience at Beziers where I stood in a queue for 1 hour waiting to drop off the vehicle & pay the local drop off fees. In the end I ran out of time and had to just leave the keys on the desk as I did not want to miss my flight. This was very disappointing as I have usually been very satisfied with AutoEurope and Europcar "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NANTES, FR - Reviewed by MARTIN - 23 July 2018
" vouchers etc are a bit confusing -- for example I was encouraged to preregister with Europcar in your email but my booking ID "didn't exist". Otherwise fine. "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALVI, FR - Reviewed by LENNOX - 22 July 2018
" Car was excellent. Counter service was slow and disorganised. Staff spoke very little English. "
" Vehicle was excellent and nearly new. Difficult to communicate with counter staff who spoke little English. We were told to "bring the car back clean" but could not ascertain exactly what this meant, e.g. sweep the inside, wash the car. Service was slow and disorganised. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by PAUL - 21 July 2018
" Europcar staff at airport pickup were not aware that I had purchased car hire excess insurance, this should be communicated to them at time of booking or before pickup "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by YUSUF - 20 July 2018
" Not a pleasant experience "
" I had a puncture just before reaching my destination (Les Moureous, Benaix 09300, Ariege, France. I was surprised to find that there was no spare tyre. I rang the emergency number and was finally sent a vehicle to tow the car to a garage in Lavelanet. They were unable to fix the punctured tyre and had to replace both the front tyres. This was at a cost of Euro 204.29. I returned the car with two new front tyres as well as the non damaged tyre. I am writing to enquire as to how to claim this money (receipt available) as well as some compensation for the two days of my vacation that were lost trying to sort this out. The help I got from counter staff at Blagnac airport was negligible OST "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by LEONARD - 20 July 2018
" As above "
" We picked up our car at Montpellier airport and Alistair a member of your staff was both friendly and extremely helpful when we returned the car we also were dealt with by Alistair again he was helpful,friendly - can't praise him highly enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by SIMON - 19 July 2018
" Very good all round - excellent value in particular. "
" Very good although collection was very busy and a bit chaotic. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by BRIAN - 18 July 2018
" It could have been better had our car not broke down & replacement taken so long "
" Our car broke down on day 10 of our 14 day rental & it took 1.5 days to get a new car, also almost a day on the phone to arrange it & a round trip to the airport (3hrs) - the cost of the taxi was not completely covered by Europcar & at present we have no reimbursement of the €160 as you have to send documents by post!! Not very happy since we were very inconvenienced through no fault of ours. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by DAVID - 18 July 2018
" All fanastic, really easy to use website and I think their orice for the extended Excess insurance was only about £1 a day more than the specialist 3rd party providers available elsewhere online. For this reason I went with Auto Europes offering, ironic that the info then did not show up on Europcar system causing the brief embarrassment when they tried to upsell insurance to me. Perhaps this is something they can improve on the communication between 2 computer systems!! "
" Very happy with the service. Everything was explained very clearly. At one point they did try to upsell to me, which I was expecting, but the issue was that even though I had purchased extra insurance for Excess Waiver, this info was not showing on the Eurocar system (so really they were just being helpful!) We were charged less than expected for 2 booster seats, and the woman had perfect english (turns out she was an english woman with perfect french and english!) The whole transaction was conducted in a spirit of trust and good faith, something to remember for the future when reading all the scare stories about unscupulous car hire companies trying to scam customers!! I expect this is the exception rather than the norm "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NICOLAS - 18 July 2018
" Smooth and efficient. Great experience overall "
" Counter staff was super helpful and nice. Car was brand new but not washed when I got it. Upon return, nobody was in parking lot so had to go to counter but was efficient and quick nonetheless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BASTIA, FR - Reviewed by FREYA - 18 July 2018
" Mediocre. The car that arrived was theoretically 7 seats as requested, but 2 of the seats were only suitable for very small children, as there was no leg room at all. This could have been made clearer on the booking details, and given the absolute fortune I was paying, I would have expected a bit more. "
" The dropoff point is quit a walk back to the terminal. No trolleys provided, which with 3 children under 5 and a load of luggage is quite an ask. The queues for pickup were massive, and when the car arrived it had different group car seats to the ones I had asked for. The staff didn't care when I pointed this out and walked off. The car had a damaged parking sensor which we didn't notice until we had got back to our house with it. At least they didn't try to make out this was our fault! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BASTIA, FR - Reviewed by HUGO - 17 July 2018
" Autoeurope was great. Helpful with queries and easy to use plus it saved me a sunstantial amount on paying over the odds for full comp insurance "
" An otherwise superb rental was marred by the fact that I was charged 50 euros for an afterhours pickup after my flight was delayed by more than 3 hours. Obviously there was nothing I could do about that and it seems unjust to prey on travellers like this. It is obviously a common occurrence as well given there were 4 staff at the counter after midnight... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GRAHAM - 16 July 2018
" I shop around to see who is giving the best deal, thats WY I used you this time. "
" All went well, would use Europcar again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by THOMAS - 16 July 2018
" Overall good, but the dirty screen was a problem as one tends not to carry cleaning materials whilst travelling! "
" The inside of the screen was really dirty and hard to clean "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NANTES, FR - Reviewed by KARL NIGEL - 15 July 2018
" Almost new car (April 2018). Great staff in Nantes Airport. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by BARRY - 15 July 2018
" Auto Europe website very easy to use. An efficient and professional service. "
" Always a friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SENS, FR - Reviewed by BEATRICE - 14 July 2018
" excellent and easy to use service "
" excellent and easy to use service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DANIEL - 14 July 2018
" Not impressed. Complained twice, first time the manager was un-available. Next time I went through to check, staff could see her but I wasn't allowed to speak with her. Offered 10% for a car we couldn't use for the weekend (30deg+ outside, roads were busy so windows were no use), then said they wouldn't offer anymore and I had to contact the manager on my own. Seemed to play on the fact they knew we had a plane to catch and couldn't hang around. "
" Staff were pleased to tell us it was a new car, however upon returning twice to the desk about a scratch they hadn't reported, and the GPS not working we set off. Only to find the aircon didn't work either on an exceptionally busy and hot weekend on the roads. When reporting it over the weekend, no effort was made to reply. Upon returning, staff were difficult and happy to see us go. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by CRAIG - 13 July 2018
" Easy to rent a vehicle, clear communication, helpful personnel. Brilliant! "
" Great customer service. Clean and comfortable vehicle. Top class service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by RICHARD - 11 July 2018
" Very quick and easy Friendly staff "
" Very quick and easy Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by PETER - 11 July 2018
" Excellent booking experience and price, very good choice of cars and providers. "
" Excellent car, efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by NIGEL - 10 July 2018
" Great service! "
" Efficient and good value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by RICHARD - 09 July 2018
" Will be judged finally on how well the excess insurance covers the repairs to the first car that was broken into. Yet to have the bill. "
" Very good experience. They soon changed our car when we had the original one broken into. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARCO - 09 July 2018
" I tried to contact auto Europe to amend my booking. I had a very poor customer service experience. "
" Good car condition, but there is no flexibility or communication between Europecar and Auto Europe. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by ROGER - 04 July 2018
" Other than above comment rental was excellent "
" Only issue was that there was no one in the Europcar cabin by rental returns - so no one could check the car in , condition, fuel etc. I had to go to the main desk and he was on his own and could not inspect the car with me. (There was no damage and the tank was full! but I have no signed confirmation of this) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CALVI, FR - Reviewed by LENA - 04 July 2018
" I can't believe the policy of customer having to return the car completely clean. We had used the car as would be expected, travelling on the island and going to beaches which inevitable means a little dirt and sand is brought into the footwell of the car but surely that's to be expected and part of leasing cars. The guy on return wasn't very friendly, wanted us to go to a petrol station to hoover out the car, which we didn't have time for as we had a flight to catch. He let us of as 'an exception' but we didn't find this particularly acceptable. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by JOHN - 04 July 2018
" Easy to book with at excellent prices "
" Disappointed that daily mileage was limited to 250K "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FIGARI, FR - Reviewed by TIM - 04 July 2018
" Excellent as always "
" Very efficient collection and drop off. Limited english at collection but excellent at drop off. Significant cosmetic external damage to car noted on collection but otherwise no problems. WOuld recommend "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DAVID - 04 July 2018
" Already done so in box 3. "
" Too much time wasted with a hard sell on upgrade features. I knew what I wanted and the keys were there sitting in an envelope with my name on it and the exact vehicle I requested on line. But you have to go through the rigmorole of asking whether you would like a GPS (no, as there's probably already one built in to the car dash, and there was). Would you like to upgrade your vehicle ? No, I specifically need a Car-van. But an upgrade will be more comfortable. No, I specifically need a car-van. Would you like a petrol version as opposed to diesel ? No, Would you like an automatic instead of a manual? No. Please, please can we get on with it and process the vehicle that you have reserved for me ... you know, the one that is written on that green envelope there with the keys inside and my name on the envelope. Also I wasn't impressed with the fact that Europcar still had my old address on file and were about to process the car hire using that address and not the one that I booked the car with using the broker Holiday Autos. This happened last year and when I inadvertantly picked up a speeding ticket it was sent to my old address and not my current. As a consequence I had to make an additional late payment fine on top of the speeding ticket. I wrote to Europcar immediately after this experience to tell that they ought to book my car out using the home address I made at the time of booking via the broker and not an old address on their system and asked them to upgrade my address details. Hence my exasperation when I arrived at the desk this time only to find that they still had my old address on there ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by WILLIAM - 03 July 2018
" Great except the voucher system you provide obviously didn't register as payment "
" Very good service except waiting for a refund as charged twice for hire once by you 05/03/18 and again by Europe car on30/06/18 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by BRIAN - 03 July 2018
" See above "
" The reason for the score of 6 was due to Europcar charging a penalty of 30 euros as we arrived late. When I booked the car our flight was due to arrive at 18.25 allowing for customs clearance and bags we would have made the desk before 19.00. Our flight was delayed and I was at the pick up desk at 19.30 in a queue and not seen until 19.50 I along with 6 other customers were charged the 30 euros fee. When I enquired the desk clerk said he always stayed until the Flybe flight arrived. There was no indication when booking that there would be a late fee even though we were minutes late. The Europcar desk clerk said on Saturday they finished at 18.00 which conflicts with the Auto europe voucher "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by KEVIN - 03 July 2018
" The experience was fine. "
" When we picked up the vehicle it was pretty straight forward. The car was fine except it hadn't been washed. When returning the vehicle we could not get to staff at the counter because it was so busy, so we drop the keys in the outside drop key boxes. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LYON, FR - Reviewed by TRACY - 02 July 2018
" As per (3) above. The drop off was particularly speedy and hassle free. "
" Excellent. Counter staff and drop off staff both efficient and friendly - and made every effort to communicate with is in our own language (English) which was greatly appreciated. We upgraded the car at the counter and found the car to be in clean and in very good condition. Only slight negative was that prior to our visit, I contacted the telephone centre for advice - I didn't know the pin number to my credit card (although there was ample credit available to me) - I was told I wouldn't need the pin number and therefore, no worry. However, on arrival the pin number was required and had I not had access to another card, this would have presented a significant problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ROBERT - 29 June 2018
" Dreadful. When questioned about the fact that the voucher number provided by Auto Europe did not work on the Europcar website to enter driver info, they were very unhelpful both by email and by phone. When eventually referred to the customer care adviser he said I should not have been referred to him as he only dealt with post hire problems not pre hire and he would ask a supervisor to phone me. He never did. "
" Dirty windscren inside affected driving into the sun. Sticky residues (a) from notice left on inside of windscreen and (b) on car paintwork made it look dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by KEITH - 28 June 2018
" A good company but the experience was a bit too devious and you have lost my trust in Europcar. "
" Always used Eurocars for holidays but conned into taking out extra insurance this time, more than doubling the cost. It had claimed in the search when I booked that it was full insurance then told that there was a £1200 excess. I felt that this was high pressure selling and for this reason will be looking for other providers. I also thought that I had hired a Peugeot 208 but was given a Dacia Sendero with no alternative offered. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by JEFFREY - 28 June 2018
" Waiting time too long to collect car from Nice, second time we have experienced this. But overall, happy with the car and service provided, especially the quick drop off on return. "
" A short delay due to the wrong car (automatic) being provided. This was rectified quickly and an apology given. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by GEOFFREY - 26 June 2018
" Fine "
" Bigger than we had asked for at no extra cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ERNEST - 26 June 2018
" The car suited our needs and overall we were very happy "
" Excellent service apart from picking up the car as the man never explained anything and seemed to be in a hurry to get on with something else or go home. We never encountered this any where else or when we returned the car and dealt with someone different "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DANIEL - 25 June 2018
" The whole process was very easy and stress free in both pick up and drop off. Thank you. "
" The whole process was very easy and stress free in both pick up and drop off. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by FREDERICK - 25 June 2018
" I unfortunately scratched the car. €1200 was paid. I am awaiting a formal receipt for this amount so that I can claim from my insurance company. "
" I unfortunately scratched the car. €1200 was paid. I am awaiting a formal receipt for this amount so that I can claim from my insurance company. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NANTES, FR - Reviewed by HELEN - 24 June 2018
" More competitive pricing "
" No real difference of experience from other rental providers "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by KEITH - 24 June 2018
" All very good "
" Very nice nearly new fiat 500 convertible car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALVI, FR - Reviewed by MICHAEL - 21 June 2018
" Corsica car hire is expensive compared to other european countries. However, good value car hire from Auto Europe for an early June booking. We are returning to Calvi via Bastia in August for three weeks so we will have to hire a car again. The hire prices in August look to be very expensive. "
" Very good helpful staff at Europcar Calvi "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JONATHAN - 18 June 2018
" All good. "
" I have no complaints regarding Europcar. Nice! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
AJACCIO, FR - Reviewed by MARK - 18 June 2018
" Drop off was difficult, and completely unjustified response from the team "
" I have already sent a complaint, which has been addressed. The team at drop off are awkward, unhelpful and appear to select particular customers to be difficult with. I have neve before experienced a drop off like it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CALVI, FR - Reviewed by MARK - 15 June 2018
" Another great rental from Auto Europe. Will definitely recommend & use again. "
" Convenient collection & drop off point just on the outskirts of Calvi town. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by NICHOLAS - 14 June 2018
" Great value - excellent all round "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by BARRY - 13 June 2018
" Overall no complaints, all went very smoothly. Thank you "
" No concerns, slight delay getting car due to waiting queue at desk. Car was an upgrade and with just 1000km on the clock. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by DAVID - 13 June 2018
" Highly recommended. "
" Easy pick-up and drop-off. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARLAT LA CANEDA, FR - Reviewed by MARTIN - 12 June 2018
" Overall a good experience "
" Car was fine but the wiper blades were not working efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ROGER - 12 June 2018
" Very good "
" Bigger car than I expected (Peugeot 508 GT Line) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NICOLA - 08 June 2018
" Staff very good, but pick up process took a while. Only a short queue but paperwork took at least 10 minutes per person, despite efficient staff. Would be good if this could be simplified. "
" Staff very good, but pick up process took a while. Only a short queue but paperwork took at least 10 minutes per person, despite efficient staff. Would be good if this could be simplified. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by GRAHAM - 19 June 2013
" Great car no problems with pick up or drop off "