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FARO CAR HIRE REVIEWS
Car hire reviews in Faro
Capital of the glorious Algarve, the most popular holiday region in the whole of Portugal, Faro is one of southern Europe’s most vibrant cities. A walk through the Old Town is a step back in time with many of the most important landmarks set around the 13th-century Sé Cathedral. Housed in a former convent, Faro's Archaeological Museum is a major cultural highlight on account of its rare collection of Moorish oil lamps and many other ancient artefacts. Visitors can enjoy many vestiges of the city's original castle walls of Roman origin, with the added attraction of a series of Byzanine towers lining the waterfront. Booking a car hire in the city or at Faro International Airport provides good access to many other popular destinations in the Algarve, including Vilamoura, Lagos and Albufeira.
With almost 70 years of experience as a leader the international car hire industry, Auto Europe specialises in low-cost car hire with the highest level of quality and service. By working very closely with all the world's most prestigious car rental suppliers, we strive to provide our millions of customers with the widest possible range of vehicles in over 28,000 locations in more than 190 different countries, ranging from economy and compact categories to sumptuous SUVs and luxury models. With countless positive car hire reviews in Faro to our credit, you can travel to the Algarve in complete confidence that Auto Europe will get you to where you want to go in the greatest comfort and at the cheapest rates, guaranteed.
AUTO EUROPE FARO, PORTUGAL Car Rental Reviews
Average Rating for Auto Europe Faro:
FARO, PT - Reviewed by PETER - 21 September 2025
" I've hired two vehicles via Auto Europe this year without issue. "
" The signage for Dollar at Faro airport is poor. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAWN - 21 September 2025
" Need more staff "
" Long waiting times to pick up and drop off the car "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 21 September 2025
" Excellent and easy to use. Had the best deals having searched on other sites. Will definitely use you again. "
" Used them last time, 2 years ago. They're the best of all the hire companies we've used. Superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 20 September 2025
" Good deal. "
" Excellent Company to deal with. The vehicle, however, a Dacia Sandero, is not the best drive in the World! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY - 20 September 2025
" Very disappointing experience due to the general condition of the car "
" We have used Drive On lots of times including in June this year. The cars are normally pretty good but this time we ended up with a car with damage on virtually all of the bodywork. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by CHRIS - 20 September 2025
" As above "
" Everything was good until drop off, no staff just a letterbox. Have now received email stating I have damaged the vehicle and sent photo of it , thankfully I took my own photos of the vehicle which shows the damage was there when I collected vehicle. I have sent this back and awaiting reply . I pointed this out to staff on collection and asked them to note it . It's just a scrape and I am sure they won't repair it but will try and charge me , bit of a scam "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 18 September 2025
" I'll be leaving as many bad reviews as I can for klass wagon. You only need to look at recent reviews to see how poor they are "
" The car looked like it had been in a few accidents. They tried their hardest to upsell their insurance even tho they knew I had my own. They emailed 3 days later claiming they had found damage and wanted €1200 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ADAM - 18 September 2025
" I wouldn't use Auto Europe and I wouldn't use International in the future, very poor service "
" I picked the car up and the one lady was very rude, speaking in Portuguese thinking I didn't understand, but my car is Portuguese and understood everything. The car itself was a disgrace. It had so many dents, and some not small dents. I drove for 20 mins and there were 4 warning lights that came on. I took the car back for exchange. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALAN - 18 September 2025
" Overall very satisfied "
" Very efficient pick up and then a speedy return. Also a better car than I had expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARCUS - 18 September 2025
" I have always enjoyed professional service from Autoeurope, but will never use Goldcar again! "
" I am still waiting for my deposit of €1468.00, that was taken from my card on 2.9.25 to be returned... the car was in a dreadful state when i collected it and forced a member of staff to mark all damages, she said she didn't need to as my insurance would cover it.. i insisted.. on return the man confirmed no additional damage (would have been hard to make it worse!) "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FARO, PT - Reviewed by JEREMY - 17 September 2025
" The car was really good, but just over the top extras, that I think are nesscessary when driving in Portugal. "
" Very expensive for super cover insurance. That did not include the windows and tyres. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTEO - 17 September 2025
" All very slick and competent. "
" All very good xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by RAJINDER - 16 September 2025
" Because of the pick up experience, auto Europe should check the procedure "
" The initial car assigned to me was dirty, the driver door did not close fully and had water damage. They agreed to replace it with another car which was much better. They do not go check the car with. Just ask you to take photo It is only later you are sent damage to the vehicle by email later. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 15 September 2025
" x "
" Staff very good. Little delay in pick-up or drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LINDA - 15 September 2025
" As above "
" Pressured into buying additional insurance that I believed I had bought from Auto Europe. This was another 397 euros. complete rip off by Auto Europe and Klass Wagen. plus I ordered an SUV and got a very underpowered small Seat "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by PETER - 14 September 2025
" An excellent experience. . "
" Excellent service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JACOB - 14 September 2025
" Auto Europe shouldn't work with companies that try to scam their customers. "
" Will try to aggressively upsell their very expensive insurance, even if you have paid for the full insurance with Auto Europe. They'll tell you it's useless and you need to buy theirs as well. Gave us a dirty car to begin with and charged a cleaning fee when we returned it in the same condition because we hadn't taken it through a car wash (never had to do this with a rental car before! And wasn't told to wash the car when we hired it). Aggressive and rude when trying to address this. Said you need to pay the fee or we will just take your deposit (which was nearly 4k!) utter scam artists. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by ALAN - 14 September 2025
" No problems. "
" Waiting 20 mins for courtesy transfer to the airport makes you start 'looking at your watch'! Second time this has happened. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by SCOTT - 12 September 2025
" x "
" Absolute scam discusing service from onset. Total setup 3200 deposit that was not refunded for 3-4 weeks. Then 1100 Euro for small dent less that 2-3mm from someone elses car door on a car with 90,000km and over 25 other damage marks. I was told by the representative if i did not 'accept the damage' he would find other damage and charge me for that on a car we only did 360km in. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ANTONY - 11 September 2025
" Lied to about level of cover and now refusing to resolve. Seems like a bit of a money maker where you book through somewhere like Auto Europe and pay for full cover, then when collecting Klass Wagen insist that the full cover does not cover all damage, meaning you have to pay again (Auto Europe closed as evening). We ended up paying more for the insurance than the cost of the car. Car was in poor condition, high mileage, worn with sun cream on the seats etc. "
" Lied to about level of cover and now refusing to resolve. Seems like a bit of a money maker where you book through somewhere like Auto Europe and pay for full cover, then when collecting Klass Wagen insist that the full cover does not cover all damage, meaning you have to pay again (Auto Europe closed as evening). We ended up paying more for the insurance than the cost of the car. Car was in poor condition, high mileage, worn with sun cream on the seats etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by GARY - 11 September 2025
" See above "
" The pick up was the the worst 2 hours not enough staff considering the knew they had a large volume of pick ups the generally were good and drop of was good just 2 hours of waiting for pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 11 September 2025
" I don't have any problems with Auto Europe-in fact I am returning to Faro on Tuesday to pick up a vehicle which I have rented through Auto Europe. "
" Disappointed with this rental-nobody checked it with me before leaving the premises which was followed by an email with a document showing that the staff member issuing me the vehicle with his signature on it and a list of damage but without my signature on the document agreeing with the damage. The car had a dent, scratches or damage to almost every panel on this vehicle. I regularly rent vehicles from Guerin/Enterprise but the appearance of this vehicle was poor. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by KAREL - 09 September 2025
" I am happy with the company, have good experience. Good time for pick car, return car back was easy. "
" I am happy with Goldcar, have good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by NEIL - 09 September 2025
" Tried to contact Auto Europe to discuss the extra charges from Avis. I was advised that there is no person I can contact. They will speak to me to make a booking, but not when it goes wrong. I should have known!! "
" Billed for extra charges I did not agree to, or have explained what they are "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 4
FARO, PT - Reviewed by GUY - 09 September 2025
" Thank you! "
" Great service from Goldcar as always, no issues whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by VIRESH - 08 September 2025
" Easy to deal with "
" friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 08 September 2025
" I am not impressed with your recommendation of Tangerine Car Rental. "
" We Are in dispute with a charge for supposed damage and I have provided video evidence of the vehicle having no damage. when left at Faro airport. I have since had no contact and don't read or reply to my emails. If you can help in any way it would be appreciated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 07 September 2025
" Car cost £40 more than shuttle transfers, bargain. "
" Great service at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 07 September 2025
" Pros, are the opening hours which facilitate the avoidance of out of hours charging. Negatives are the poor communication skills which only add to the frustration when seeing "priority" customers jump the queue..Not a good look "
" I didn't realise, when booking through an agent 3rd party I would be treated as a second class citizen. That feeling shouldn't happen to anyone. It is the first, and hopefully last time that I get segregated.......unless you want to become the Ryanair of car rental. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAUL - 06 September 2025
" Regular customer easy service "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JULIAN - 06 September 2025
" All good. "
" It was a very smooth pick up and drop off process. Good car and very happy to recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUSTIN - 06 September 2025
" experience of what? "
" It was Eurocar not Keddy. Queued for an hour to collect car. car had no air con in rear. No one there at drop off (although it was very early) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by ARJUN BHARAT - 05 September 2025
" Overall great "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by SHARON - 05 September 2025
" Auto Europe should be checking the information the rental companies give them is correct and should have supplied a suitable number for customers to contact the rental companies. You should also check feedback from customers about the service these companies give. "
" The pick up details were not outlined on the voucher, but on the main email sent when initially booked and hence we didn't take the email with us and KlassWagen had no signage we walked around for over an hour looking but hence were unable to collect a car. However we are glad we didn't as we discovered that KlassWagen had a very bad reputation for handling customers. By the way we did try contacting them directly when at the airport, but their number on THEIR website was not a valid number we rang it a couple of times. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by NEIL - 03 September 2025
" I found Auto Europe to provide a good service but unfortunately my experience was spoiled by the actual car rental company's behaviour. I hope Auto Europe delists them. "
" I have hired cars for years so I am used to the hard sell of additional insurance from the rental company at premium prices and most of their other tricks but what I experienced with Klass Wagen wasn't the normal pressure sales there was a genuine attempt to defraud. The cars they supply are in good condition but are far from new with plenty of scratches. The car I received I was fine with but it did have in excess of a hundred scratches/blemishes ranging in size from barely visible to moderate. They tell you to photo the car before you leave which we did. When we returned the car a guy checks around it comparing it to a piece of paper that can't possibly list every scratch already on this car. He then informed us that there were new scratches and we needed to pay for them. I knew I hadn't scratched the car so asked him to point out the ones he believed were new. He showed me a couple of the smallest and hardest to see marks which were in places most unlikely to be photographed by us. After sifting through many photos and significantly zooming in we proved to him that the scratches were already there. He argued for a bit and then backed down before saying he had found another one. I asked him if this was going to continue until he finally found a scratch I didn't have a photo of? He then tried to close his deal by saying okay I will do you a favour and only charge you for the one scratch. I advised him he wasn't getting a penny from me and he finally backed down. The pressure from the guy was immense and I am in no doubt that this was a deliberate strategy to defraud me and extract money. After checking reviews it seems like a deliberate tactic used frequently. I stood my ground but I suspect many cave in and pay up. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by WILLIAM - 02 September 2025
" Always straightforward with AE. Fast credit when cancelling advance hire. "
" Swift pick up and return Minimal shuttle wait "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 02 September 2025
" Use again without hesitation. "
" No issues, all went smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 01 September 2025
" Need to make the insurance clear as you are misinforming customers when selling this "
" I was informed the extra insurance I bought with auto Europe did not give me full protection. Also they tried to claim damages/marks on the car return which were already there when I hired "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTOPHER - 30 August 2025
" all good "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 28 August 2025
" very smooth apart from the charges by the hire company after return. "
" I have card charges after the return of the vehicle and they are not providing evidence of the reason. I have waited two weeks now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOEL - 27 August 2025
" Overall good, the only disappointing thing was the amount of marks and scratches on the car. Yes they were recorded but you could ending up getting charged if they missed some of them. Overall a 8/9 out of 10 would be fair score. "
" We couldn't find our collection point from outside the airport. No issue during registration, the car had a huge amount of marks on the car, these were highlighted and recorded on the sheet the car was t clean outside or inside the car. We ended up washing the car during the week we had it. No issues returning the car, they checked everything and cleared my card before we left.i made them aware of the this. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by HARRISON - 27 August 2025
" I have made an official complaint and am waiting for a response. "
" Disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FARO, PT - Reviewed by RICARDO - 27 August 2025
" As above. Credit cards payments available MUST be made available at time of booking not after booking confirmation. Also cars displayed on booking options are higher grade car than what we get at the agency. Usually smaller version of SUV or compact cars with low specs. A Peugeot 3008 displayed on website and the similar was aVW Taigo the smaller SUV in the market. Hardly fit the luggage "
" No communication on Amex not being accepted at the agency despite having paid with Amex for the booking. It is clearly a loophole to allow customers to be charged at destination for extra insurance. Not even wives credit cards could have been used all matters to charge more to customers. If Amex can't be used this must be clear on the options of cars or rental places available so customers can make a decision on who to book. I will not use auto Europe again. I was charged an extra €350 to be able to rent a car and had no other option. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 27 August 2025
" Generally positive. "
" Easy collection and drop off. More information would have helped with getting the transfer from the airport. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRIS - 27 August 2025
" Great experience checking in and out "
" All went smoothly, no unexpected add ons as we had experienced with another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEWART - 26 August 2025
" Staff were great and very helpful Would recommend using and I'll be using them again I want to book for next year any special deals for re booking "
" Surprise was fab would like to book again For next year please contact me with any offers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROSS - 26 August 2025
" Will certainly book with Guerin or enterprise again,could not have been better. "
" Staff were great, helped with efficient computerised screen check in. Had to return to airport to collect delayed luggage, they let me park in their car return area in the shade "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 26 August 2025
" Average "
" Rather old car with fairly high mileage "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by DAVID - 26 August 2025
" We had a 2hr wait on arrival at the airport terminal for collection. Completely unacceptable considering car was pre-booked for a specific time. "
" We had a 2hr wait on arrival at the airport terminal for collection. Completely unacceptable considering car was pre-booked for a specific time. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by HAYLEY - 23 August 2025
" We will actively try and make all future bookings through DOH/Movida in future "
" The pick up went exactly as expected as well as the drop off, all staff were lovely, notable Martha who we met at the drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 20 August 2025
" Disappointing and will not use again. It reiterates the numerous of poor reviews that was shown online. I will take this matter further- not acceptable. "
" I returned the car in perfect condition in the early hours of the 15th August. Received no confirmation of a vehicle check, and there has been a charge on my credit card for no reason at all, with no explanation. I am waiting on a response to this matter. Very poor service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 20 August 2025
" Online ordering was easy, unfortunately vendor was poor "
" First car collection took over 1 hour. Car had to be returned as it had an issue with the tyre. 2nd replacement car - which I had to collect back from the airport, losing 1.2 a day of my holiday. 2nf car was covered in dents, too many to note - but its my responsibility to log all of them and to note them all down. Upon return of the 2nd vehicle, which again had a tyre pressure issue, "an additional" minor scuff to a plastic wheel-cap was noted which I was then advised I would be charged for its repair. Poor service all around "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by RACHEL - 20 August 2025
" N/A "
" Very nice staff all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WAYNE - 20 August 2025
" Pickup could have been a bit quicker. "
" Very good, wait time was acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALEXANDRA - 19 August 2025
" The service was good and efficient yet the condition of the car could have been better. "
" The car had a high number of dents and scrapes. There was also an oil change required warning light which we were told to ignore. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by MATTHEW - 18 August 2025
" I'm not sure if I'd recommend Auto Europe. You work with crooks like Klass Wagen - that's not a good look. We've reported them to the police, tourism board & consumer protection agency. You should drop them immediately. Do that and I'll recommend you to friends. "
" They are the worst car-hire firm I've dealt with in 40+ years of global travel. In fact, they're more of a criminal enterprise than a car-hire firm. Their scam is to either cajole you into taking out extra insurance or invent ways to keep their HUGE damages deposit. We experienced the latter. But we're not alone. The REAL reviews on Trip Advisor, Trustpilot, Google, Reddit etc are full of stories of phantom damage, cleaning fees, rubbish cars, dodgy contracts & stunning rudeness. This firm should be shut down. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CLARE - 18 August 2025
" I cannot fault Auto Europe for their.costumer service..Very attentive, easily accessible, .even abroad. So helpful and followed. up with email. They were so helpful in a.stressful. situation. "
" Horrendous. The service. at Goldcar does not match what Auto Europe. Offer. Lots of additional.costs,.asked for terms and conditions in English as didn't understand what the extra €500 + was for. Needed to pick my daughter up from Spain airport to bring straight back to Portugal, would have had to pay £300, it was. cheaper for her to fly from Seville, to Lisbon and then Faro . Wanted to add an additional driver for two days as my dad came to visit but was told had to add for the full rental. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by THOMAS - 17 August 2025
" I felt that Autoeurope should have done more to warn me that a new credit card with a higher limit might be needed. One customer had been warned by their tour operator and had prepared for this. Others had also not been warned and were pretty angry also. I have used Autoeurope for quite a while but I'm afraid thats probably the last time "
" Vehicle good. Hire cost good. Hard sell of insurance predicable and irritating. Incredibly high credit card deposit lead to my card provider rejecting the transaction which meant I was forced to buy the additional insurance which was more than the rental cost. I have separate excess insurance to try and avoid this so it was a very frustrating and expensive experience. The Klasswagen staff almost seemed to predict that the card would be rejected so it almost felt like a well worked strategy to get customers to have to fork out. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEERAJ - 16 August 2025
" Good process "
" Very good but are charging for a damaged number plate that the evidence shows was damaged on pick up. I have not had any response from the email yet, which is disappointing "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by OSKAR - 15 August 2025
" all great "
" all great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SAMANTHA - 14 August 2025
" Good all round "
" Our Customer rep on arrival was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BENJAMIN - 14 August 2025
" The experience of having the wrong spare tyre in the car was unacceptable and potentially very dangerous. I will bot be using this service again. "
" Our car got a puncture. We were told to use the spare tyre to get to a garage. The spare tyre did not fit our car leaving us with no way to get to the garage. This was unacceptable. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by KEVIN - 13 August 2025
" All fairly straightforward booking collection and drop off , no issues good service "
" All very helpful staff, smooth all round service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by IAN - 13 August 2025
" SIXT staff were polite and courteous, inspector was really helpful when I pointed out existing damage on the car. He showed me images and a desription of the damage which made me comfortable taking the car with the damage. Lady at the checking desk was also very nice and apologetic about the additional insurance but I was charged 23 euros per day!!!! "
" At booking I opted to pay for complete insurance cover. When I arrived at the terminal I was told that I did not have this and had to pay £250 over and above the rental charge of £500. Everything else was fine but really disappointed at having to pay an additional charge when I had budgeted for my holiday. When you select complete cover you expect it to be just that! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by BEN - 12 August 2025
" Straightforward and fair "
" Quick, efficient, clear and fair "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 12 August 2025
" The queue and wait to pick up the car was disappointing. "
" The queue and wait to pick up the car was disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 12 August 2025
" Despite having full insurance with auto Europe, i was charged an extra £500 for insurance because i only had an Amex, they refused to accept my co drivers credit card because their name wasn't on the booking and they refused to change the name on the booking. It feels like a scam to me i called customer service and they basically said you should have read the small print. I said i thought the service was poor and i would reflect it in my review and the customer service agent said ' bring it on. As i said above it feels like a scam. Customers are hooked by a low cost offer and end up paying an over the top price for an old car and poor service. I will warn everyone I can about both of your companies "
" took nearly 1 hour to collect me from airport instruction on how to meet were poor Car was old and dirty with 63000km on clock petrol was 3/4 full sat nav was broken despite having full insuranec with auto europe, i was charged an extra £500 for insurance because i only had an amex, they refused to accept my co drivers credit card because their name wasnt on the booking and they refused to change the name on the booking. It feels like a scam to me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PETER - 11 August 2025
" Excellent service. "
" Excellent service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GAVIN - 11 August 2025
" Great experience "
" Great . No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 10 August 2025
" See above, I wouldn't use the service again due to the pressure to pay more at collection "
" When I picked up the car, the staff talked me through the two types of contract. One where you book directly and another when you book through a 3rd party. I was told that I had to pay a mandatory €150 for tolls. I was also advised that if the vehicle wasn't returned exactly as it is, I'd have to pay more, unless I paid an additional €120 there and then. I wasn't informed of the toll charges and there were tactics designed to scare you paying more on collection. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DERMOT - 07 August 2025
" I've no issues with Auto Europe. Found a good deal on the car and full insurance coverage "
" I got the impression that they were trying very hard to find an excuse to charge me for damage. There were some light scratches on the roof that didn't show up well in my pictures from pick up and the guy at the drop off tried to blame me for them. They weren't recorded on the pick up damage from Klass Wagon. Also the spare wheel had been removed from the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by OWEN - 07 August 2025
" It made me on edge when driving so hardly used the car. "
" Over excessive damage to exterior of car, and they want a ridiculous deposit to cover excess unless you pay another £170. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 1
FARO, PT - Reviewed by TOBY - 06 August 2025
" I have been a huge supporter of auro-europe over the years, but you have paired up with a criminal and fraud based operator. I am very happy to discuss and offer evidence but Klass Wagen is a criminal organisation. "
" Staff actually admitted they were conducting fraud by highlighting dents and scrapes that were pre-recordered (in my case) and said they "did not care as we have 250 bookings a month". I refused to sign the delivery note as they were not prepared to show the remainder of the contract. at which point they said "we'd charge you an extra 10 days then". Then they refused us entry to their minibus so we had ot make our own way back to the airport. Unfortunately I booked with auto-europe as a regular traveller (Director of a tour operator) and now I will think twce as you have been tremendously let down by this operator. The car immediately before us had the same treatment, but signed as they had insurance direct with them as a supplier. Criminal, fraud action. I have all evidence and will be submitting a claim, which unfortuantely means that you may be co-defendent. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAVID - 05 August 2025
" No issues with auto Europe, just with Keddy who charged a crazy price for the car seats. "
" Charged me 220 euros for a child car seat and a child booster seat. I was expecting to pay around 50 euros max for each. The booster seat would only have cost £50 brand new! One of the seats was so old the instructions on how to fit had rubbed off. Had to wait 30 minutes for someone to come and help fit it. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 05 August 2025
" Car offered was initially far too small as we'd ordered an estate and was offered a small SUV. Got it switched to a Dacia Jogger which was awful "
" Didn't get the level of car we expected, ended up with a Dacia Jogger which was awful "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by MICHAEL - 05 August 2025
" Trouble free "
" No problems "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KARL - 03 August 2025
" Feel we were missold insurance / explanation of charges poor "
" Long wait on arrival to get mini bus - telephone number to ring if over 15mins incorrect number. Long wait on arrival to drive on location with 3 tired kids. Despite paying full insurance on booking via auto Europe, got told we needed drive on's insurance so feel we have paid twice for insurance. Car was great but we received no email from drive on with details of what we had paid / location for drop off. Have asked for emails to be forwarded again but still not had anything. Drop off and return to airport was smoother "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 02 August 2025
" As above "
" Grumpy desk staff, she couldn't raise a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by SEAN - 02 August 2025
" I only lowered my rating due to the experience I had with Drivalia and when looking at the reviews online of them I am surprised that Auto Europe are using them as the bad reviews go back months so this isn't a recent issue. Overall it spoiled the start of my holiday. "
" On arrival to pick up the car we waited over 1 hrs 30 mins before leaving with the vehicle. This is no fault of the staff other than there was not enough to handle the customers. Drivalia only had one lady at the desk and then she was eventually replaced by one gentleman. Each check in took a minimum of 20-25 minutes and there were 5 in front of us. The staff themselves were friendly and helpful just understaffed. Vehicle drop off was better but again just one lady dealing with everyone but it was fairly quick and no issues so happy with the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOAO - 01 August 2025
" Good, not great! "
" The representative at the counter was very pushy about selling the insurance package and which costs £300!! He was vey manipulative and tried to instigate fear so that he could invoice the insurance package "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 01 August 2025
" My flight was cancelled and I would not be able to take the car hire,I contacted yourselfs who were not very helpful and said I had to contact the local company direct.I did contact them and they were not helpful either,I had taken a 12 day hire charge and was more than prepared to have paid for a few days but they insisited the full 12 day charge although I would not be able to take car and notified them of.I also asked them to call me back again on several occassions which they di not do to discuss. "
" My flight was cancelled and I would not be able to take the car hire,I contacted yourselfs who were not very helpful and said I had to contact the local company direct.I did contact them and they were not helpful either,I had taken a 12 day hire charge and was more than prepared to have paid for a few days but they insisited the full 12 day charge although I would not be able to take car and notified them of.I also asked them to call me back again on several occassions which they di not do to discuss. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEVEN - 31 July 2025
" Booking through Auto Europe is very easy and clear. "
" The car provided initially was not up to standard, the air-con did not work and the engine was making a terrible noise. We had to take this back on the next morning to exchange it for a better one which wasted a lot of our holiday time! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by CLAIRE LINDA - 30 July 2025
" Cc "
" Long wait for shuttle and upon arrival at site the whole process was slow and uber slow upon departure "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by LEO - 30 July 2025
" Rip off merchants "
" When dropping veichle off charged 20 euro for microscopic amount of fuel, staff very unhelpful and carried on with own business "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by DAVID - 30 July 2025
" Very pleased with the transaction. Quick and tress free "
" excellent company, polite staff and well spoken. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 30 July 2025
" vs "
" It would be very helpful if customers were provided with a map of Faro Airport, particularly the location of the return area for the car. It was quite stressful navigating the airport! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 28 July 2025
" As i said above the behaviour of surpice on returning the badly scratched and damaged car was very suspect. "
" Car had numerous dents and scratches which i was told to take photos of. On returning car guy went straight to the back and identified a scratch. Ignored my disputes. Asked for money. I told them i had excess insurance they said i didnt. I have since received no email or confirmation. They also took a large pre auth on my credit card which i was unhappy with as i had paid for the accidental damage cover. I assume they just wanted me to pay cash over to them. I still have nonidea whether they were to charge me or not "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ROSA - 27 July 2025
" Informing the local hire company (Ok Mobility) of the extra insurance I had purchased with you would be helpful as their upsell attempt was unnecessary and confusing. If I had bought it from them I would have been wasting my money. "
" Trying to sell me extra insurance which I had already purchased from Auto Europe was unnecessary and confusing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 27 July 2025
" Auto Europe's prices are competitive which is why we use them. The car itself, a Kia, was a substitute for the Ford Focus requested and was dreadful. Not the fault of any of the parties involved in the hire, just not a good car. "
" Nothing to comment on really. I presume Keddy the car, auto Europe handle the ordering and Europcar arrange handover and collection. I had no direct contact with Keddy and therefore have no feedback to give. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by PHILIP - 26 July 2025
" Generally good condition of car poor "
" Staff very good car poor condition mechanically and not very clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by PHILIP - 24 July 2025
" Staff were all polite and efficient "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MOSTAFA - 24 July 2025
" Please contact me as Klasswagen said that they will deduct amounts from my deposit buy they never got in touch with me nor deducted anything yet. "
" Was given the car without it's registration documents and had a problem with the police because of that. Car had scratch on the back door that they are trying to make me liable for and mislead me to sign something on the ipad without showing me what I'm signing and hiding from the some of the contents that I am signing to then be surprised by receiving a document stating that I am happy for them to use my deposit which I never agreed to and never signed such document. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GLENN - 24 July 2025
" Have already recommended "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 23 July 2025
" As above "
" Was Dollar we thought, after traipsing up and down late at night with luggage turned out to be HERTZ! Car much smaller than expected although we knew it was "or similar " it wasn't, very claustrophobic inside, plastic overpowering, and looming over you from all sides, windows narrow slit like, couldn't see properly out rear window because of headrests, bleeping at you constantly when trying to find your way around it, before we could turn the bleeps off. A truly horrible LITTLE car. A Mitsubishi something or other "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 5
FARO, PT - Reviewed by DAVID - 23 July 2025
" Long wait to collect. Tatty car. Tried to blame for damage not caused. I will avoid Keddy going forwards. "
" Waited over 30mins in a queue collecting vehicle. Car had high mileage and a gearbox problem. At return the agent tried to blame us for damage already on the vehicle. Luckily I had photos and could prove this was already there (with many other marks). "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by ELLEN - 23 July 2025
" Terrible scam that resulted in us paying twice for insurance, making the rental more expensive than other more reputable brands. Regret choosing to save money via your deals that are clearly designed to trick and trap customers into paying extra with no choice. "
" Charged us full insurance cover despite us having paid for insurance as part of the rental package on your website. Felt like a scam and prior information at credit card credentials was not at all clear during the booking process. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FARO, PT - Reviewed by DARYN - 22 July 2025
" Awful from start to finish "
" Hard sell on insurance - guaranteeing scratches and an unenjoyable holiday unless we bought €265 insurance. The car was in awful condition. The tracking was off and felt dangerous to drive. Only after we left the depot and in daylight did we notice one of the wheels was completely different to the other three. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ADAM - 22 July 2025
" Great booking online with excellent and competitive pricing. Good choice of vehicles. "
" Very helpful and courteous staff. Good location for car pickup and drop-off, 5 minute walk from airport arrivals terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARLOS - 22 July 2025
" Overall good experience booking with Auto Europe as I always use you for my car rental needs. "
" Speedy pickup and drop off; friendly attentive staff; first EVER rental Company to not try and sell me extras at counter. Only downside was off airport location with long walk to and from carpark drop-off point at Airport in hot conditions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 22 July 2025
" As per above feedback "
" Very helpful when we were stuck in security coming into Faro and reassured that the delay wasn't a problem. Very helpful on the checking in process and speedy confirmation that the vehicle has been returned as it left with a full tank of fuel and no damage. Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PATRICK - 21 July 2025
" All good, easy process, cheapest including an additional driver "
" All good, easy process, cheapest including an additional driver "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by LESTER - 21 July 2025
" As above. "
" Friendly at pick up and same at return. Would have improved speed if I was able to register passport and licence details prior to collection. Vehicle was nearly new (700 kms only) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 20 July 2025
" As above I will rebook again. "
" Very fast check in process and received keys to car within 15 minutes. Car what I booked, condition excellent and return process very fast. No complications. Very pleased with whole process. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 20 July 2025
" Great location to collect and drop off "
" Quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 20 July 2025
" Very poor return "
" My car was checked out with 65 dings / scratches, and checked back in the same. It was checked out clean and checked back as clean. The return agent charged me 25 euros for a car wash, or offered me to go out and find a car wash. 2 hours before my flight "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
FARO, PT - Reviewed by HUMBERTO - 18 July 2025
" Very professionaly and reliable. "
" It was a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEX - 17 July 2025
" I'm very angry that. Guerrin would not assist me with this problem. They were more interested in the €480 sale that they were in customer service Disappointed that Autoeurope failed to intervene at the outset "
" I was duped into signing for insurance I did not want. When I pointed this out I was blanked by Guerrin's customer relations department. Looking on trust pilot I see that others have the same issues "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 15 July 2025
" Vehicle required service. "
" EXSELLENT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by GRACE - 14 July 2025
" Very poor experience. We were left stranded at the airport. Out of pocket and without a car "
" We were delayed. Number provided not correct and nobody turned up for collection "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MIKE - 14 July 2025
" Guerin were excellent "
" Guerin were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 14 July 2025
" Smooth service from start to finish "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BELINDA - 12 July 2025
" The booking was simple, but the company was so shady that I am not sure I can trust Autoeurope either. "
" This car rental company was probably the most scammy I have ever been to. The person at the counter told me that if I didn't purchase their insurance, then if I got pulled over by the police I would get a fine because I didn't have insurance. I argued with this and eventually they said that this wasn't true. Then they said that if I didn't get the insurance I would be liable for the full cost of the car, which again isn't true, I would just be liable for the excess. Then the damage report wasn't accurate and when I asked someone to review it they wouldn't, they said "just take some pictures now, because any scratches on the car when you get back, you will have to prove aren't you", which is surely the point of the damage report. Everyone felt really shady when I spoke to them, so I ended up refusing to take the car off the forecourt! The worst experience I have ever had with a car rental company!! The instructions for the pick up were also not very clear, but this got very overshadowed by the rest of the experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by NIGEL - 10 July 2025
" Would definitely use again "
" Easy pick up and very quick drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 09 July 2025
" As stated previously being relieved of 411.88 Euros at the end of a holiday was interesting.. It's difficult to understand if this is a method of creating further revenue from customers that have no real means to dispute. I doubt very much if this money will go to fix the minor scratch and to replace the ' I ' from the QASHQAI name plate on the rear of the vehicle. As all vehicles are turned around and made available to other renters within hours. All scratches / dints and blemishes should be noted on the on the renters paperwork as a matter of practice and gives an element of trust that you are accepting a vehicle that is as honest as possible. In future I will take photos of every side of the vehicle and not accept it as is. I think this is a scheme to relieve renters of revenue, which I find despicable and very suspect. "
" Check in and pick up a breeze as the Guerin system had my details already from a previous hire, so this was 5 stars. The car itself was fine very clean inside and the body had a few scratches, mostly on the doors which I noted as they were pretty obvious. Its difficult to know if these scratches were noted on the Guerin system, when you accept the vehicle there is no formal hand over and walk around with a Guerin representative, you are just given the keys and told roughly the location. The hand back was interesting .. The car was fully fuelled and required a light inside valet, and a quick wash. The exterior walk around noted a minor paintwork scratch on the passenger side just below the tailgate boot, essentially high on the painted bumper. Almost could be missed as it was so minor, also a note was made that the 'I ' was missing from the 'QASHQAI' nameplate on the rear of the vehicle. No obvious traces of glue on the tailgate showing the 'I ' was missing. I strongly suspect that this was removed by the jet washing at the Guerin facility. Very frustrating as the hand back representatives know you have a limited time and the probably know you as the renter have limited possibilities, as they have your credit card. Whilst the hand back representative was professional in their manner, as the renter you are not in a good position, an easy way to be revived of 411.88 Euros. Which leaves a very nasty taste! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANTONY - 09 July 2025
" I always book with Autoeurope to ensure the best prices and best car for each different trip. "
" The bus is bright orange and easy to find. The drivers are very helpful with luggage and go straight away to the rental car facility. Check in is friendly and fast. Cars are in great condition and handover is excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 07 July 2025
" None. "
" Hand over process could be better. I would have expected the agent to go over the existing damage noted on the handover document at collection so I could validate against the vehicle condition. Instead I was just asked to take a video of the car before I drove away. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 07 July 2025
" All in all very good except for check out which was very poor and we were told to video and photograph all the marks and damage on the car as if we did not we would be charged for it. They were very many marks and points of damage. Many were challenged on return and it was for us to prove that they were there when we collected the car. "
" Very easy access from departures/arrivals. Clean and fast office and staff. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by GRAHAM - 07 July 2025
" All good "
" Everything went smoothly as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DOMENICO - 06 July 2025
" Good value and good service so i would recommend "
" The staff was very professional and overall the process was very fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 06 July 2025
" Nothing wrong with AutoEurope! "
" Second time with Surprice - still seems to be a lack of urgency to inspect vehicle on return. Once again I had to produce a photograph of damage taken when I picked up the vehicle. Luckily this photograph could be seen in detail. They always ask for the driver to take a video/pictures of the state of the vehicle on pick up but there is no shade so scratches etc do not show up in bright sunshine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 05 July 2025
" Nothing to add. "
" Drive on holidays is merged with MOVIDA and the only issue we experienced was that at the pick up point was that the "Drive on holidays" logo is not easily seen on the minibus, the MOVIDA logo is very prominent. It was only on the 3rd pass of the minibus that the driver called out the Drive on holidays name, which filled quickly. So, we had to wait till the 4th pass. Other than that the service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 03 July 2025
" Dreadful - will not under any circumstances- use again. "
" Shocking pick up experience. Hard sell on the insurance using scare stories. When paying the deposit on credit card - it was declined twice. I contacted my bank to find that there had been no attempt to take the deposit. There was also plenty of credit on my card. The assistant was unable to provide the card machine slip indicating why it had been refused. I asked for a further attempt but told my booked car had been cancelled and was no longer available. At this point I was complaining loudly and a car was found. Awful experience! I suspect that they ran out of available cars. Pretending to decline a card means that it's the customer fault - not the car hire company. The only saving grace for this firm was the staff who received the car on return. They were pleasant and listened to our pick up concerns. They apologised. I will never use KlassWagon again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by ANNE - 02 July 2025
" Easy as always and very competitive. That why I keep using you "
" It was actually Guerlain but it was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 01 July 2025
" overall a good experience "
" overall good however it did take well over an hour to get the bus and process the counter for pick up. Another shuttle bus would have been useful "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 30 June 2025
" See above "
" The car was in poor condition on collection which included 4 VERY flat tires. Didn't expect to have to deal with tyres on during my short trip. In addition, the infosystem was in german and despite spending a great deal of time trying to figure how to, I could not change it "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FARO, PT - Reviewed by ADAM - 30 June 2025
" always great value for money "
" quick to pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 29 June 2025
" Very good service just a bit of trek from airport to collection point mini bus "
" On arrival took a while to complete vehicle collection but good got a brand new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERALD - 27 June 2025
" As above "
" I was a bit concerned about the company being off terminal and having to wait for a shuttle bus, however it all went very smoothly and I would do it again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARTIN - 27 June 2025
" Details about the different insurance options should be made clear. "
" Collection of the car and the car itself were good. The staff were helpful. The problem was the cost of insurance. To get the excess to a reasonable amount (that is below 1500 euros) we had to pay 330 euros (in effect doubling the cost of the hire) to reduce the excess to 350 euros. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 27 June 2025
" Overall very happy "
" Really impressed with Car & Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 27 June 2025
" Pre booking through Auto Europe made pick up very easy "
" Easy and speedy pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDGAR M - 27 June 2025
" Due to the one attendant in Faro it makes the whole experience upsetting. I filmed the whole car on pick up ,but attendant wanted evidence of the under bumper.It was obvious he wanted to cheat me out of money. "
" Even though at the time I gave the service a 5 star I feel it needs to be - (minus) any star.I was happy they let it go...hence the high rating I gave them at the time. On return of the vehicle the attendant went straight to the rear left bumper and inspected the underneath of the bumper.It had a few surface scratches (not deep) as the rest of the bumper and he continued to ask for photographic evidence on the under bumper.He wanted to charge for damage as it was not listed.I mean the under bumper!!!!! It did not have a bump or deep cut .As I refuse to accept it ,he called his mananger and they spoke in their language (rude).The mananger indicated to let it go without even looking.I feel attendant was deliberately trying to scam me.I work in the motor trade and I know how things work with the accepting and delivery of cars. I do not trust this people and I would avoid ever using this company in faro. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 26 June 2025
" Auto Europe provided a quality service at a decent price. "
" very satisfied with all aspects of pick up and return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 25 June 2025
" All in all the car was full of bumps and scratches and the report didn't cover all the damage so the initial vehicle inspection was really important to do however this had to be done in the darkness. The interior of the car was well maintained and the guy that received the car back knew the car and it's damage really well so the return was no problem. Hardly used the car but a good experience as the return was no problem "
" Easy collection and drop off. Surprised at how the insurance cover wasn't explained in full before I collected the car. This really should be explained better during the booking process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by FRANK - 25 June 2025
" Dry competitive prices including offers. Easy to cancel and get a refund if a better price on website is available. "
" Always choose Guerin for Portugal car hire. Usually twice a year for the past number of years. Staff are efficient, helpful and polite. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by FRASER - 24 June 2025
" Used auto Europe twice now and both times hassle free. Best price and easy to get help before and I believe, although haven't required it, during and after hire. "
" Whole experience was hassle free, friendly staff, got choice of two great vehicles and automatic too when I only paid for manual! Easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 24 June 2025
" Avoid hiring cars. Use Uber, I found it cheaper and efficient!! "
" Couldn't hire the car due to my credit cards being lost at the airport. Not their fault but totally inflexible. Wouldn't use again as it's not the first time I've encountered problems with Avis. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 24 June 2025
" I've used Auto Europe previously and found them very easy to use. "
" Quick and easy to deal with and the car was in really good condition and very clean when we took it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 24 June 2025
" Very good as usual apart from paying for the toll box that wasn't fitted and is no longer necessary. "
" I paid for the toll box and discovered a few days later that there wasn't one fitted. On returning the car I was told you no longer pay for the motorway unless going to Lisbon. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by EMILY - 24 June 2025
" Best price I found, allowed us to use europacar for less than gold car "
" No queue, nice waiting area, quick service, didn't try to sell excess insurance, great car, no damage, quick and easy drop off, 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 22 June 2025
" We have been renting cars in Portugal for forty years with mixed experiences. We had been using drive on holidays for five years three times a year.Its changed hands and is now Drive On. We will be using another Car Rental firm and a most likely another agent. "
" They know how we felt we were far from being happy with them. You know when you have been conned. I suggest in future they look all around the car not just go straight to where they know where the previous damage is.Even when a photo was taken of the damage at pick they don't want to know. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by VINCENT - 18 June 2025
" First class from start to finish. Well manned reception. No waiting, friendly staff. Car in perfect condition. Really friendly return car check lady. Again, no waiting to get car checked in. Loved the car! (VW Taigo) "
" First class from start to finish. Well manned reception. No waiting, friendly staff. Car in perfect condition. Really friendly return car check lady. Again, no waiting to get car checked in. Loved the car! (VW Taigo) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 18 June 2025
" All good no problems at all "
" Counter staff very friendly and spoke good English,a bit away from airport but transfers very good "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PAUL - 17 June 2025
" Why sell me the 'extra cover' when it is seemingly pointless?! "
" I hired the vehicle with AE and paid for extra insurance cover totalling £75. I then arrived at Internatnl car hire and was told that the original extra cover I paid for was useless and I had to pay an extra £156 otherwise i couldnt take the car. I also dont understand why a car hire firm offering services to holiday makers is not open 24/7. it is only open from 8am till 8pm and if your flight is outside these hours you have to pay an extra €40 to check it in and then get a taxi from the desk to the airport. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARK - 17 June 2025
" Never had a problem - always use auto Europe to ger good deals. "
" Very efficient, no hard sell at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 16 June 2025
" I had used Klass Wagen previously without issues so perhaps this is a recent thing but I looked on a few social media sites after being (in my view) unfairly charged - as was my son in law - and I can see that our experience is very common, not a coincidence surely "
" We went as a family group so I hired (or rather paid since my son & son in law drove the other two cars) 3 cars. On return 2 of the 3 were 'found' to have damage - very minor damage - in places (one underneath the front another a tiny scratch on the plastic top of the door mirror) we had not video'd on pick up. I do not believe that was coincidence and I do not believe these defects ever get repaired so they can 'catch' the next hirer and this is a corrupt business model in operation, especially as the prices they charge are usurious. I have made a complaint to the Portuguese government as it seems they offer cheap prices to attract customers but this practise is their main income. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GEORGE - 16 June 2025
" Polite staff "
" Great. Easy. Not too hard sell for insurance like others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MOHAMMAD - 15 June 2025
" Had a great experience with Auto Europe, calling was easy staff very kind and quick to sort my queries. Sixth staff was unpleasant as he kept forcing us to pay extra, apparently to buy a basic cover with no excess as I would've had to pay excess if car was damaged BUT Auto Europe would've refunded me so I didn't need to pay Sixth extra afterall. Dropping the car was very easy and quick that Sixth staff was much better. Becareful when you pick up car use your initiative make you sure you have the voucher in front of you to use to EXPLAIN information to them. "
" It was very easy to book with Auto Europe, calls were answered extremely quickly. Really happy with their service. Sixth staff was trying to force us to pay extra on the desk but I had the voucher explaining i don't need to, it took a long time to sort it out, in the end I didn't pay extra, picked up the car and dropped it off which was so easy. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARETH - 14 June 2025
" Good service, the car was clean and in good condition "
" Good service, the car was clean and in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 14 June 2025
" Unexpected local charges where unexpected "
" The unexpected additional local extra charges where didapointing "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAULA - 12 June 2025
" I have emailed Europcar to make a complaint. I am awaiting a response. "
" We were given a battered and tatty Toyota Corolla. Had we not had elderly parents with us who were tired we would have not accepted this vehicle. The return report listed the numerous defects that the car had upon collection. Disgraceful. It even had a punctured tyre and a broken windscreen. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by DUNCAN - 11 June 2025
" efficient and competitively priced "
" Extremely efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROGER - 10 June 2025
" Excellent all round "
" Their depot is off site but the pick up arrangements were very straightforward and the car was excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 09 June 2025
" See above "
" From the time we arrived at the office to the time we finally got underway was approximately 1.5 hours. After doing paperwork it took another 30 minutes before a car was brought around to us. 2 other customers got their cars before us when they arrived after us. The car finally arrived and looked like it had been parked under a tree or bush for weeks. Covered in a lot of foliage and other mess. We then discovered that ants had made a nest in the roof trim where roof bars would go. This then took an age to sort out and was only resolved, we thought, when the decided to wash the car, which it needed anyway. Little did we know but that did not clear the ants out as we discovered the next morning. Considering we were an hour and a half away we could not be bothered to waste anymore time of our holiday. We will not be using that company again "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FARO, PT - Reviewed by KAREN - 08 June 2025
" We cancelled the car as this felt the safest thing to do as did another couple facing the same situation. I will never use Klass Wagon as they appear untrustworthy and dishonest. I will send an email to your customer service team regarding a refund. I am happy for you to telephone me if you would like further information regarding my bad experience. "
" I was intending on sending an email to your customer service dept with a complaint. I am appalled by Klass Wagon and their tactics in trying to coerce me into taking their extra insurance. Their veiled threats and disproportionate costings for any damage (600 euros per scratch over 1cm). There was an implication that should I choose not to pay an extra 220 euros then they would likely find a scratch on the car upon its return. When I assured the rep that I had already purchased excess insurance he was adamant that scratches were not covered despite having no knowledge of the policy I had taken out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DANIEL - 07 June 2025
" No complaints "
" Very happy with the service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 06 June 2025
" As above. There was also a dent in the door which we asked to be captured on pick up but they did not so we had to email them to remind them to do this. "
" The staff were on another level aggressive in insisting we took extra insurance which we had already paid for. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by MATTHEW - 06 June 2025
" Car was larger than we booked/expected but was fine. Very easy collection and drop off at Europcar. "
" Very pleased, great price, fast response time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDRE - 06 June 2025
" I would definitely research the car hire provider more thoroughly next time. Their behaviour was appalling. "
" The staff were overly aggressive in trying to sell the insurance policy. We were told we would have to clean the car inside and out prior to bringing it back if we did not take out the policy. We were sent a long list of costs if anything were to be damaged in the car, including an €850 fee if a headlight was scratched. When we returned the car they tried to charge us for a dent that was there on collection which we only managed to prove because we made a lengthy video of the car condition. The staff would not authorise the return of the deposit until we had submitted a 5 star review on Trustpilot. Disgusting. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALISTAIR - 05 June 2025
" Ok "
" Very friendly and quick to process at arrival and departure. Ended up with a better car than I ordered as did my friend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 04 June 2025
" No problems "
" All went well as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 31 May 2025
" Overall very satisfied with the experience and would use again. No issues arose during booking, collection, during the hire or at drop off. "
" This was my first time using Guerin, the office was a short walk from the arrivals terminal which proved convenient. Staff were friendly and provided assistance in completing the booking at collection time. I had to call the customer service number during the rental to ask a simple question. The call was answered quickly. Drop was was painless and we quickly left to check in at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 31 May 2025
" . "
" Very disappointed. Given the hard sell for extras at counter. Very unaccomadating staff "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 28 May 2025
" Waited to long to obtain the car. While driving service lights went on. Internet died several times that left us stranded. No tourist info or maps available. "
" Waited to long to obtain the car. The ways navigation system was put in but failed to operate. It often ceased to work and we were stranded several times. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by RONNIE - 27 May 2025
" Competative price and easy booking process, car received not as booked which was disappointing "
" No issues with the booking process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 27 May 2025
" all good. "
" All good. My only issue is I never received a closure email after returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 27 May 2025
" Good all round experience "
" Good all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 25 May 2025
" All went smoothly. Just wish they could pick up and drop off closer to the terminal building. "
" Good quality, clean cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MR PAUL JOHN - 21 May 2025
" Not sure how this is different from '3' above! "
" Refreshing to use a car hire company that us not trying to rip you off. Clean car, efficient pick up and drop off. Friendly staff all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 21 May 2025
" All very good and friendly - no issues . "
" Car a bit tired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 21 May 2025
" Car pickup was away from the airport, but just a short minibus drive away. Smooth transfer, friendly staff. "
" Smooth throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 20 May 2025
" Terrible collection experience due to the number of lies presented by the agent, probably because we have our own insurance cover and did not wish to purchase any extras. Told we needed to upgrade to hire a T Roc? "
" Booked a VW T. Roc and told at reception it was not in my booked category?? Although it was on my Auto Europe booking copy ? Then presented with a multiple-scratched Fiat 500x as it was diesel I reluctantly accepted it, only to find on our journey it had no springs of note and had a terrible hard ride. Could not detect the kilometer reading? only visible Initially when ignition was turned on and over 149,000 Kilometers!!! The worst car we have ever hired in 50 years of visiting Portugal. In reception, the agent tried to sell a transponder for the toll! nor required in Algarve and recovery insurance for 99 euro, which should be covered with the basic hire. A very unpleasant experience. We have another booking in June with Keddy which we will probably cancel. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARIA - 20 May 2025
" Very efficient. "
" Counter staff Vinicius Vieira rude and arrogant. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by SIMON - 19 May 2025
" Very efficient "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 18 May 2025
" V good "
" V good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ASHLEY - 16 May 2025
" Pretty poor experience overall due to hidden charges and poor condition of vehicle. Will not be using again and will not be recommending either. "
" I thought I had paid for full insurance coverage before I left the UK, on collection of vehicle I felt pressured into paying an additional 154 euros by the staff member who dealt with us for more insurance cover plus an additional 150 euro for toll machine in the car, these were two additional charges I was not told about and was prepared for, when getting the car we both noticed that it was covered in dents and scratches. I will not be using Klass Wagen ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PAUL - 16 May 2025
" This experience was not a good one and we have paid a lot of money for 4 days car hire and insurance on a beat up vehicle. "
" This company would not accept the Credit card for the deposit. Furthermore I was absolutely horrified that they wanted £4000.00 as a deposi. We booked a VW T cross and ended up with a beat up Skoda estate. We then had to pay £160 for fully comp insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by IAN - 14 May 2025
" Good car hire from start to return Very friendly helpful staff at the pick up and drop off point. Lovely clean smooth automatic Ford Focus ST.eco Definitely use Dollar again. "
" Excellent deal on Ford Focus ST auto. Straight forward pick up Very clean and tidy car Map for car return is wrong You turn at the roundabout at faro airport boy the road before. Easy to return car at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUNIL - 13 May 2025
" we had a bad experience "
" had full insurance cover but had pay extra "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by AIDAN - 12 May 2025
" I have already recommended to friends! "
" Great hire company to use - worth paying a bit more for the first rate service and free extra driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 11 May 2025
" It looks to me like I was billed twice for the same hire and I would like Auto Europe to take up the matter with Klass Wagen. I will be following up if I hear nothing from this feedback. "
" Firstly there seemed to be a confusion about my booking.KW said they had two bookings in my name. They then started a booking document but didn't seem to have any of my details, address, phone numbers etc. so a long time to check in. When the invoice was sent to me it was for 294.40 Euros (£261.62). The £125.56 I had already paid to Auto Europe didn't feature and it looks like I paid over £390 for a one week hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FARO, PT - Reviewed by VIBHAKAR - 10 May 2025
" Great place to compare all options before hand. Would definitely use them again "
" Booked the car for 8 days before catching the flight. So we get to the counter in our pick up vehicle which is 30 minutes late and we wait for about 45 minutes to get to see someone at the counter. They try to heavily sell the extra add ons, by scaring us, and even when I said no, they don't take it and talk about it for 10 more minutes telling me how I need to be insured and it's illegal, just plainly trying to scare us for something that we've already paid for. Even the colleague joined in this fear mongering for which I had to push back really hard. I am not sure if it was because of the above but I booked an ev fiat 500 and they gave me a polo which has done 100,000kms and is scratched from all sides. It did drive well though but I wasn't expecting so many scratches and dent. During the drop off, we are greeted with by an extremely polite gentleman who almost makes the whole experience just back to normalit. He gives his I'd FAO-1978100180783 and I can easily say the pick up and drop off van driver along with the guy collecting the car were the best thing. Extremely smooth, quick and efficient. KlaasWagen also keep chasing me to give a good review even with calls afterwards and I don't think I'd have gotten an opportunity to review if I had said anything bad earlier,so be careful of the positive reviews but I have no evidence of that and could be completely wrong. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by EDWARD - 10 May 2025
" As above. "
" Friendly staff. Good car. BUT difficult to find location for drop-off. I had to ask 3 local villagers, before finding it. A local sketch map would have been nice. (I do not have GPS). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICIA - 09 May 2025
" Booking was easy but collecting car from Keddy / europcar was very slow with a huge queue "
" 1.5 hour wait to pick up car at Europcar counter. Very very slow "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by KEITH - 06 May 2025
" First class service from the young chap who served us, sorry I can't remember his name but would give him a 10+ for his service. "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AKASH - 06 May 2025
" Horrendous experience. The car rental company forced me to buy another insurance that cost me 280 additional pounds. "
" Horrendous experience. The car rental company forced me to buy another insurance that cost me 280 additional pounds. Even though I had a credit card with me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 03 May 2025
" Remember to tell others about the fob text number Save people time and money "
" Great people but needed to have extra days hire ! Tried for 4 days ringing had to drive to the office 160km round trip. Said i should have text a number on the fob not ring ! But nobody told me that at the handover. Still i would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ERIC STANLEY - 30 April 2025
" Have used Guerin previously and will use again. Consistently good value. "
" Have used Guerin previously and will use again. Consistently good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 30 April 2025
" Easy to book and collect car etc plus great value "
" I ended up taking two cars back as they had faults ! Staff were excellent "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by HAYLEY - 27 April 2025
" The additional insurance was completely mis-sold and I was not made aware that auto Europe was just the broker until the booking voucher was received but by then I was unable to do anything about it as it was already booked "
" I paid for extra insurance with my booking but when I picked up the car I was told that as this was with the broker I had to either buy additional insurance through SurPrice or leave a deposit of £1,800 on my credit card. The whole point of me paying for the additional insurance when booking the car was so I wouldn't have to do this. I was completely unaware that I had booked through a broker! SurPrice check in lady was very rude and just kept saying I would have to take up issues with my broker. When I asked how I do this her response was 'I don't know'. VERY UNHELPFUL!!!! Therefore the additional insurance was very deceiving. She also asked if I wanted to buy the tolls machine to save money, so I did only to later find out that the tolls have been decommissioned so again this was mis-sold. Upon return of the car the man was looking for any little scratch to charge me for but luckily I had taken photos so could evidence these already existed when I picked the car up. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by JONATHAN - 27 April 2025
" Good pick up and return "
" Nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEHZAD - 27 April 2025
" Will definitely hire from them again. "
" Friendly, efficient, nice cars, and good value for money. Pick up instructions need to be clearer. We ended up calling them and the van was at the airport after 10 min, so it was OK. It's definitely good to hire from them, but it's best to call them as soon as you're out to arrange pick up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 27 April 2025
" Please see my comments above "
" This was my 5th car rental with Guerin in the space of a year. This car's aircon did not work but also i received 3 penalty notices before leaving for Portugal for unpaid tolls from 3 of the 4 previous contracts with them. I argued strongly with their customer services team as to the wholly unjust nature of the fines with a company called EPC but Guerin would not budge. I will never use Guerin again and I have told them so in no uncertain terms. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by KAREN - 27 April 2025
" Longstanding agency of choice. You were always competitive when we first shopped around - 20 years ago. Flexible and quick on contract changes. We used to get a discretionary discount based on 4-6 months rental a year. Shame this is no provision for loyalty. "
" The Drive On team at Faro Airport are always terrific. We go regularly (whenever they come out well in the AutoEurope tables) and they make a point of recognising us and making us welcome. It's an off airport bus ride but they are always efficient. They are flexible with the choice of cars and upgrade promptly if there's an issue. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 26 April 2025
" Good offers from autoeurope and easy to pick the hire company and car you want. No problems when picking up the car. "
" Keddy is just europcar! Europcar at Faro was brilliant, no issues with the car. They were fine we had our own extra excess insurance and didn't need their premium. They checked over the car with us when we left and when we returned. Very friendly and pretty quick. Deposit refunded the next day. Easy to walk to/from the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILLIP - 24 April 2025
" Just easy allround with great service "
" Pick up clean and efficient. really nice people, and provided a free upgrade which was lovely mercedes car. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DENIS - 24 April 2025
" Auto Europe is a convenient way to hire for frequent hires "
" The car was full of scratches that were not on the rental document. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by SEAN - 24 April 2025
" They were very good, but I had a problem the car broke down on my way from Faro to Portimao? I sent a watsap message and phoned them 3 times only to get a voice message to tell me all staff are busy and will get back to me quickly which they did as the owner I think phoned me back but by this time the car was working again but I was told to bring the car back so i did and it broke down again but at least they changed my car and the next car I dod not have any problems with it and all the staff were excellent and the price was fantastic so aprt from the two breakdowns which were a problem with the battery everything else went well? "
" They were very good, but I had a problem the car broke down on my way from Faro to Portimao? I sent a watsap message and phoned them 3 times only to get a voice message to tell me all staff are busy and will get back to me quickly which they did as the owner I think phoned me back but by this time the car was working again but I was told to bring the car back so i did and it broke down again but at least they changed my car and the next car I dod not have any problems with it and all the staff were excellent and the price was fantastic so aprt from the two breakdowns which were a problem with the battery everything else went well? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by VANESSA - 24 April 2025
" Extremely expensive car hire. Do not go through Auto Europe. "
" I purchased extra full insurance from Auto Europe but was told at the counter desk that I was still liable for any damage. I had to purchase yet more insurance which was very expensive. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KAREL - 21 April 2025
" please remove untrustworthy partners from your site. "
" This company stole my money. They took EUR 231 from my credit card for extra insurance that I had refused. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by EDWARD - 21 April 2025
" None "
" Staff were very friendly and polite. The car was smaller than expected. It wasn't clear to me how to get the shuttle from the airport and the car seats weren't the right size for my children. Also, the car itself wouldn't fit three car seats. We brought the car back a day early because we were so worried about missing our flight. I was disappointed that I had to pay £340 Euros for breakdown insurance. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by HUGH - 20 April 2025
" Very good "
" Friendly, quick and efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 20 April 2025
" Easy to arrange "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 18 April 2025
" You deal with Surprice so my experience with them reflects on you "
" returning the vehicle the staff wandered around but knew where to look. A scuff on the underside which I hadnt photographed (so low) and of course their photograph didnt show either. Couldnt be proved either way, but ended up with €170 credit card payment. Obviously they asked if I had insurance as they couldnt claim again for same scuff. Looking at other reviews this seems to be standard practice. The car was driven along main roads, parked on my drive overnight and in carparks when used. So no where near a kerb and hence not fault. The scuff wasnt new either. Total scam company "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by KEVIN - 17 April 2025
" See above "
" /great pick up and collection service-that's how simple getting and returning a hire car should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 15 April 2025
" Apparently Goldcar have a " certain reputation " which unfortunately they have lived up to in this case ! "
" Feel like I've been SCAMMED. On car return they said there was damage to driver's side front alloy which which was barely visible! Charged me €100 ! Very angry , it felt like they knew exactly where to look for damage that I would not have noon pick up ! Definitely a SCAM !! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARFIELD - 15 April 2025
" The car rental staff , was not professional and very difficult "
" They did not have the car that we booked and the tank was not full we requested full to full and received less than half tank . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEVEN - 14 April 2025
" No problems. "
" Good. High spec car, highish mileage (~30000km) but in decent condition. Tyres a little worn. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 14 April 2025
" Excellent choice and service. Used many times and will always be my first choice. "
" Very good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by IAN - 13 April 2025
" Nothing to add, have used AE for.many years "
" Collection worked well, when it came to drop off, signage misleading. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOEL - 12 April 2025
" They wanted to upsell us to a bigger car for huge money, which is fine, they wanted to upsell. I keep saying that l just wanted the car that we ordered or something similar, but it never happed. A bit disappointed to start our holidays. "
" We ordered a VW T-Cross and ended up with VW Tiago, they said it was similar car, but there was a huge different. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 12 April 2025
" Exceptional with older customers "
" Used care hire for many best experience ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 12 April 2025
" Cheap and cheerful "
" 4 door Dacia Sandero in good condition, no hassles and easy to navigate to Surprice for vehicle return, opened promptly at 8a.m. and dropped off at airport in good time. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 11 April 2025
" Easy to book with autoeurope "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAWN - 10 April 2025
" Maybe change supplier as seems price wasn't as good as suggested in the end. "
" We luckily turned up as the transfer vehicle was nearly full but others said they had waited ages. On arrival the collection of the car took an hour and was the slowest I've experienced. I videoed car as had lots of marks and scratches. As I had a 4 am drop off ( extra cost 30 euros ( which as the van was full to brim seemed excessive as clearly we all paid it) I was glad I had video as person checking tried to suggest a new scratch that I could prove was already there. In addition the tolls charge of 150 euros was excessive and more than the weeks hire especially if you were not on a lot of toll roads "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by CHARLES - 08 April 2025
" Booking was easy and most important of all - reaching your staff to discuss my requirements was also easy and prompt. Very impressed. A friend from Australia to whom I recommended you has also been impressed. "
" Very good. Excellent quick service at the counter in Faro airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROBIN - 08 April 2025
" Pleasant and straightforward "
" Pleasant experience without pressure to take additional insurance "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MIKE - 06 April 2025
" very efficient "
" Drop off after vehicle return could be under cover at airport drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 05 April 2025
" On returning the car the operative checking the car found a very small mark on the offside rear alloy i countered by stating that i was returning the car the exact condition as at the start of the hire the wife produced our photographs of the car at the hire start and clearly showed the mark was there at the start "
" Staff i encountered were very help full and recommended to photograph every part of the car and use this as evidence in any dispute should any arise "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by TRACEY - 04 April 2025
" would definitely recommend "
" They are excellent supplier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 03 April 2025
" Happy with the choice of desks "
" Waited over an hour to pick up car. Drop off took too long, only one person working "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by GRAHAM - 03 April 2025
" Great website for comparing different vehicles and different rental companies "
" Value and process great but car was scuffed everywhere and a bit shabby. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
FARO, PT - Reviewed by DAVID - 02 April 2025
" Overall good value, car within expectations, easy processing. "
" The one issue I had was the signage and directions for the offsite rental car bus pick up. The signage within and outside of the airport building could be improved. Instructions are included on the voucher but it cost me 10 mins dragging suitcases around that could have been avoided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 01 April 2025
" Easy to use website. Sets out all the options clearly. Have used many times in the past & will continue to do so. "
" Friendly, efficient staff. Very competitive pricing. Conveniently situated office. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL VINCENT - 01 April 2025
" It was an absolutely horrendous experience. I've been renting cars in the Algarve for 35 years and never had such a bad experience. I don't expect you to do anything or respond to this feedback. "
" They told me my credit card wasn't allowed under the terms of their agreement with autoeurope and that I would have to pay for insurance (I already have my own insurance for rental cars abroad). It was late at night and I am a single parent to two children, who were travelling with me. I was in no position to argue. I did argue that the terms did not state what they were saying, in that the credit card needed a full name and not the initial of my first name. They then gave us a car with faulty breaks that was in very poor condition overall. I will never ever use them again. They also said I should have booked direct with them and not through Autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 30 March 2025
" See three above. "
" All very good though I didn't need the hard sell of extra insurance at the airport. Inspector of car on return seemed efficient but, as yet, I haven't received the email I was expecting confirming the money blocked on my credit card on collection of the car will be refunded. I was given paper form by the inspector saying all was o.k. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 29 March 2025
" Excellent service as usual. "
" Very pleased..... quality cars and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 28 March 2025
" The car was riddled with unrecorded "damage" on collection, 34 images were taken by myself and presented to them prior to taking the car. Upon return they went over the whole car and claimed I caused some of the damage even though I showed them proof. The manager refused to except the photos (that were geo tagged and time/dated at the point of collection), told me to leave and raise a complaint via email, I politely refused and asked to resolve there an then as leave suggests excepting liability but they threatened to call the police refused to discuss with me any further. Appalling service will never use again and will never recommend to anyone. "
" The car was riddled with unrecorded "damage" on collection, 34 images were taken by myself and presented to them prior to taking the car. Upon return they went over the whole car and claimed I caused some of the damage even though I showed them proof. The manager refused to except the photos (that were geo tagged and time/dated at the point of collection), told me to leave and raise a complaint via email, I politely refused and asked to resolve there an then as leave suggests excepting liability but they threatened to call the police refused to discuss with me any further. Appalling service will never use again and will never recommend to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PETER - 25 March 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 March 2025
" Great deal and service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 24 March 2025
" Efficient, helpful, excellent car. "
" Loved the car. Very helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 24 March 2025
" All round great service "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANE - 23 March 2025
" Difficult to trust gold car - why wasn't it clear to them from you that excess cover already purchased "
" We had already bought excess cover on booking but staff pressured my wife into buying additional cover at pickup "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 23 March 2025
" Definitely one of the better car hire companies "
" Good experience, prices could be a little cheaper but the car was in good condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 21 March 2025
" Easy transfer from airport and very helpful friendly staff Would definitely use again "
" Excellent value and very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 21 March 2025
" In general a good experiance "
" Still charging for motorway tolls when they have been abolished on the algarve. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 17 March 2025
" VERY DISSAPOINTED WITH THE WHOLE EXPERIENCE,I BOOKED THE CAR IN MY NAME BUT MY WIFE WAS THE ONLY CREDIT CARD THAT WE HAVE ,SO WE ENDED UP HAVING TO HIRE THE CAR AGAIN THROUGH KLASS WAGEN WHICH COST US ANOTHER £369 AND WE HAD ALREADY PAID A SIMILAR AMOUNT TO AUTO EUROPE WHEN I BOOKED IT ON LINE PRIOR TO OUR VISIT.SO NO I'M NOT A HAPPY CUSTOMER. "
" NO THANK YOU "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 15 March 2025
" Not the best, I should have rejected the car but as we were only using it to go along the coast for 60km we used it The staff were all fed up looking I know it was cheap but there are standards "
" Staff on picking up were miserable. The person serving me didn't even say good morning. Got really grumpy when I refused their extra insurance Let's move onto the car. A Citroen C1 that was basically a wreck. Every panel had dents and/or scratches, the wheels hubs were the same, it had 94,000 km on the clock & showed it, radio kept cutting out "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by CHRISTOPHER - 14 March 2025
" Disappointed. See reasons in 3. "
" Keddy/Europcar didn't provide the car I reserved but gave me a downgrade (smaller car) They wanted €10/day for an upgrade. €15 has been charged to my credit card with no explanation The car had low tyre pressure warnings so clearly hadn't been checked "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by LESLEY - 12 March 2025
" Hidden costs which are unexpected. Don't steal peoples money over a charge which is clearly a lie- checked all the facts about tolls with a solicitor whilst in Faro. "
" Happy with everything, paid in full online etc. pick up/staff/car all good EXCEPT they said we had to pay an extra €29 locally to activate the toll responder in the car. TOTAL rubbish as tolls are not even charging cars and we don't even use the toll roads. Could not proceed with car hire unless we agreed and paid. Spoilt an otherwise good experience. Made complaint in local book asking for a refund. ( doubt anything will come of it) just STEALING money when booking was complete before arriving. Total ripoff. No info about this beforehand. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 12 March 2025
" AutoEurope have been a good company to deal with however my advice to you is to ditch Guerin as a provider. I will never use/trust them again "
" Guerin attempted to add another CDW excess at time of pickup. The original car provided had so much damage to it it was impossible to record /photograph it all "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALAN - 12 March 2025
" No further comments "
" "Self Service" terminals left a lot to be desired and needed a lot of help from the Guerin staff. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by TIMOTHY - 11 March 2025
" Reasonable. "
" Very helpful member of staff. Vehicle was in poor condition...probably should have declined it. Still have a holding block on credit card, despite having received a satisfactory condition report from Goldstar. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 3
FARO, PT - Reviewed by RUSSEL - 07 March 2025
" Booking process easy to follow. Always a good selection of vehicles. "
" Have used GUERIN a number of times and have always found them up front and straightforward to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANGELA - 06 March 2025
" very good. "
" It was a very easy pickup and drop off. The staff were all very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 05 March 2025
" See 3 above. Check in was especially good in terms of helpful and friendly staff - the lady operated the screen for us as we progressed through the process "
" As usual, the experience was very good with Guerin at Faro. Helpful staff, no queues and quality cars. We always use Guerin at the airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by RODERICK - 04 March 2025
" As above "
" Good staff , & good price , but ... Pressured (" effectively on your head be it "..!) to take their insurance ( though I had my own already) & v large "deposit" held on my credit card as a result "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 02 March 2025
" See item 3. "
" The amount required for the deposit was 2050 euros. This is not made clear on your website, it is very hard to find this figure anywhere. I had obtained an American Express credit card specifically for this hire. Unfortunately for the first three months my credit limit is 1500 euros. I was told I would have to pay about £250 for special insurance, non refundable. Stuck out away from the airport site I had little choice. Plus various other bits and pieces. No satnav working on vehicle, no explanation of warning light on dash, drivers carpet not fixed. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
FARO, PT - Reviewed by J - 01 March 2025
" Helpful, easy to use website. The price went down after I booked and rebooking at the lower price was easy. "
" The check in was an awful experience. He asked my 10 times if wanted the additional insurance (more than twice the cost of the car). He also warned me that a scratch would cost at least 600 euros. When I told him that I had supplemental insurance, he informed me that he had worked in insurance and no policy would cover the scratch. I did not buy the extra, had no issues at return, but the experience tarnished the rental company. Additionally, I rented a Seat Arona, and it was underpowered and the CO2 saver was dangerous. Would not recommend either the car or the company. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by STEPHEN - 26 February 2025
" Booking was very easy and really appreciated the additional insurance that was part of the booking. "
" The staff at Guerin were very helpful, friendly and professional. The check in and out was incredibly slick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 25 February 2025
" Car was only average which was disappointing "
" Car that we had had faulty wiper blades which made it impossible to drive in the rain. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PETER - 23 February 2025
" I have used auto Europe on numerous occasions and always found it ok "
" Was given the first car which had 2 front bald tyres. The 2nd one's bodywork was a disgrace dents and bangs on every panel, paint peeling off the bonnet "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by COLIN - 22 February 2025
" Terrible .wish I had not booked the car at airport and should have done from Praia da Rocha which I have done in numerous times.Eurpocar at Faro airport are out to rip you off. "
" Very disgusted was pressurised in taking out extra insurance 130 euros Returned car in same condition has picked up petrol gauge had fault on this was noted and marked on pick up filled tank up on.leaving Hotel and would have topped up again at airport with aprox 10 litres for journey to airport was unable to do so due to long delay at petrol station told I would be charged 30 euros plus the 10 litres ,pointed out to assistant that the boot floor cover was broken when picked vehicle up ,have received notification they have taken £215.90 from my credit card without any details of what charge is for other than the petrol 30 euros plus 10 litres of fuel aprox £51 have been charged £160 with no notification why. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by SIMON - 20 February 2025
" The cost quoted, did not reflect the true cost of hire. Be very wary when booking. "
" When we arrived we were informed there was a compulsory toll charge. I explained we would not be using the motorways however the counter staff said we could not hire, without paying this additional charge of €21.52. We had no option but to pay it. We also had to return and swap the car as the rear n/s indicator didn't work. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by DONALD - 06 February 2025
" Excellent service as usual, will definitely use again "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 03 February 2025
" Great English "
" Very speedy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 03 February 2025
" Worst car rental experience in 40 years No refund offered but amount has been put into dispute with CC I will not pay this 100% "
" I paid in full 1 week before arriving I arrived late my car had been rented out to another customer no alternative provided "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by PATRICK - 30 January 2025
" Easy to book with Auto-Europe. Will use this company again "
" As-new Shuttle van on time in Car ParK 4 Just a short trip to car pick-up. Car provided Opel Grandlander automatic in superb condition. Returned full-full...with only 200+ km on clock. Simon at Tangerine very helpful with heavy bags. Will book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SCOTT - 29 January 2025
" Was very happy with vehicle supplied. Pick up and drop off were very easy. Despite some reviews, staff were friendly and helpful. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 29 January 2025
" Easy booking "
" Cheap and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEWART - 29 January 2025
" The whole booking, picking up, and dropping off of a Auto Europe and Guerin rental car is always a pleasure. "
" Always a pleasure to use Guerin rental cars. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by SEAN - 29 January 2025
" Without doubt one of the best car rental experiences I have had in 50 years of car rental ! "
" Excellent value and very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 24 January 2025
" Smooth service from the airport. Administration at the office was slick All went to plan and car was perfect. Better than expected at a fantastic price. "
" Efficient service and friendly and helpful assistant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 21 January 2025
" Good as always "
" Pick up delayed due to problem with Centauro payments system. No water in windscreen washers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTOPHER - 20 January 2025
" Speedy friendly service "
" Fast, efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 January 2025
" Easy, cheap hire charges with very professional staff and great cars "
" Friendly, professional company based outside of Faro airport. Their client collection is quick and reliable and their cars are new, in great condition and excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 17 January 2025
" Great service nice car. "
" All good thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 15 January 2025
" Brilliant when you are over but a little expensive "
" Friendly & simple to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUMBERTO - 14 January 2025
" It was alright. "
" It was alright. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 13 January 2025
" Smooth as always "
" Smooth as always "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by THERESA - 11 January 2025
" Excellent service. Prompt pick up and drop off at airport. "
" The best car hire we have had in Portugal. Very professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 10 January 2025
" Auto Europe perfect as usual. "
" Your counter staff was a bit annoying, quite pushy with the excess cover and clearly irritated with someone who had separate excess cover - I work in motor insurance and didn't appreciate the patronising approach to your selling technique. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANA - 09 January 2025
" I am writing to express my dissatisfaction with my recent car rental experience, which I booked through your platform. Data Privacy Concerns Upon picking up the vehicle, I was required to allow the rental company to take photographs of my ID card, passport, and driver's license (front and back). In my 16 years of renting cars, I have never encountered this practice. I understand that, according to applicable laws, car rental companies are not authorized to store such detailed personal information, especially in the form of photographs. Additionally, the company recorded all details of my credit card, despite having already processed payments via the multibank machine. I was in a position where I could not argue due to the late hour and limited alternatives, but I strongly object to this process. I would like to understand the justification for these actions, particularly if they were performed in compliance with your policies. I also request confirmation that these details and photographs will be securely deleted and not misused. Additional Charges I was charged €30 for picking up the car late due to a delayed flight. While I accept this charge, I called in advance to confirm if the €30 drop-off fee was included in the total price, and I was assured it was. However, I was still charged this amount, which I find unacceptable. Vehicle Condition Lastly, the car I was provided was in poor condition, with multiple scratches and an overall unsatisfactory appearance. luckly on the return they were ok with the check. I kindly request a detailed response addressing the above concerns, including: An explanation of the data collection practices and your company's role in these requirements. Assurance that my personal data and credit card details will be deleted securely and will not be used elsewhere. "
" As I was informed, the application used by Auto Europe company for processing reservations through AutoEurope requires the photos of documents (front and back) to be taken, even though other brokers do not have the same requirement. However, I would like to highlight that Klass Wagen customer policy does not explicitly mention the need for photographs to be taken, which raises questions about the transparency of your data collection practices. Specifically, I find it troubling that my personal documents (including my citizen's card, passport, and driver's license) were photographed and that sensitive details, such as the three-digit security code on my credit card, were also captured, even though payments were processed through the multibanco terminal, and there was no need for such sensitive data to be collected. This seems like an excessive and unnecessary practice, especially when considering that other brokers do not require such photos for the same service. Given that the customer policy you have in place does not mention the need for taking photographs of identification documents, I am left questioning the necessity and legality of this procedure under data protection laws (GDPR and local regulations). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by BEN - 08 January 2025
" Not clear that additional fees paid to Auto Europe didn't cover fees required by Goldcar. "
" We were asked to take a sub sized car than the 'Fiesta or similar' we had booked, but we had waiting so long to collect that car that we didn't stay to argue for a larger car. It was also not clear that Autoeurope's additional fee for all accidental costs to be covered was not part of the Goldcar offer and we still had to leave a sizeable deposit for the car and toll reader. We're not likely to use Goldcar again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 07 January 2025
" On whole the experience would have been excellent if the clerk had refunded my mistaken payment at the time of booking. The car ended up being expensive and I believe he mislead me. "
" I did not need the addittional insurance as I have an independant annual policy for car hire excess charges which i normally use. I thought I was paying for toll charges and an extra driver. I realised the error when the assistant ask for the toll payment again. I said I thought i had paid it already and did not need the additional insurance. They said they could not refund this charge and we had to pay the toll. I would like confirmation why you could not refund the insurance charge prior to releasing the car ? "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUGH - 06 January 2025
" X "
" Brilliant, friendly staff and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NICK - 05 January 2025
" prompt turnaround on arrival on my last two visits. Simple and prompt handover on return. "
" prompt turnaround on arrival on my last two visits. Simple and prompt handover on return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 04 January 2025
" No issues - would recommend "
" Superb value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EAMONN - 04 January 2025
" Will ever use tangerine again. Should be reimbursed for the uber to the airport as my contract was for them to drop us off to the airport. "
" Took 1 hr 25 mins to pick up car as their system kept crashing. Booked to drop car off at 9am on 1.1.25. It was closed. We had to leave the car and get an uber to the airport. Agent said it opens at 10am on New Year's Day but someone would be there at 9. No show. Very stressful for us as customers. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 03 January 2025
" Pick up OK. "
" When we dropped off the vehicle, an ispection was carried out, as was expected. However, we were advised of 'damage to the underneath' of the rear bumper. This was a suprise to us. The damage, scrape marks, could only be seen by kneeling on the floor and looking underneath. Photographs were produced of the car when we collected it (it was not in a good condition, dents, scratches a plenty) but the only picture of the rear of the car was taken from about 4 feet away and didn't show the under part of the bumper. This was pointed out to the representative who was inspecting and eventually he stated 'all is in order with no new damage'. This delay meant we missed the only shuttle to the airport and we had to wait 35 minutes for the next which put us in danger of being late for the flight - we hadn't factored in being at the car hire return 45 minutes plus the trip to the airport! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 8
FARO, PT - Reviewed by STEPHEN - 03 January 2025
" Please share my comments. "
" Only criticism was lack of communication advising where we were to be picked up from & indeed there was a shuttle service to take s to the hire vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 30 December 2024
" Awful "
" Will never use again awful customer service. Arrived in a new country with my young family to get away for Christmas and upon arrival was asked to pay £1800 deposit which i wasn't aware of as on the form is confusing and misleading so had to call customer service and said I needed to pay it but then was told I had to pay on a credit card and not my Mastercard debit card. I do not own a credit card so was unable to hire the car and not able to be refunded as was just told its over the time. Absolutely awful so had to go back to airport and find another car hire with a 2 year old and 4 year old. Very very dissapointed "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEWART - 30 December 2024
" I would recommend Guerin to everyone. "
" Always a really good experience hiring a car from Guerin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 December 2024
" Basic "
" Car was in really bad condition take a look at photos they gave reception was only just ok not at all that good "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by NORMAN - 22 December 2024
" Good "
" I have used the company in the past with good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 15 December 2024
" Auto Europe were fine but they should do diligence on which companies they promote and have a say on the extortionate tolls charges that Klasswaggon steal from customers. "
" They had me waiting 30 mins for the car. On return it was slightly better. The car was well used shall we say. They charged 14 Euro's for going through 1 toll and they bill you after you get home so you cant do anything about it. Our receptionist told us that its about 70 cent to go through tolls, they ripped us off wouldnt use them every again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 3
FARO, PT - Reviewed by JOHN - 12 December 2024
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEL - 11 December 2024
" It was all good . The girl didn't check the car with me on the return which I don't think is right. They have also charged me £15.94 for no reason. I will investigate this "
" Avis took £15.94 from my credit card which is unexplained. Can I ask you to look into this "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by JONATHAN - 09 December 2024
" ? "
" Since I collected the car on 30/11 I have received zero communication from Gold in Faro. They have taken £1500 deposit and not returned it yet. My attempt to contact them by email resulted in a response promising a reply within 14 days! Not good customer service and I will not be hurrying to use them or recommend them to others. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARIA - 08 December 2024
" Use you a lot of the time when I hire a car "
" They weren't happy with me because I had my own insurance. When I took the car back they didn't except my photo of a dent on the car so they are now holding over £2000.00 and I've heard nothing yet. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by ROBERT - 07 December 2024
" Easy to deal with. Easy to book. "
" Gold at are most definitely the best car rental company in Faro airport. They are easy to deal with and don't seem set on ripping you off! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARETH - 04 December 2024
" 2nd booking I've had with Auto Europe where the additional driver that was included in my rental was not honoured by the rental company. Auto Europe need to sort this out! "
" Fine "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 04 December 2024
" Just don't trust Centauro. "
" For the third time the agreement stated the car had no damage on pick up. We checked the car before leaving their depot and each time there was damage. If we had taken their word they would have held us liable at the end of the rental. We took photos and sent to them. But wonder how many people have been scammed. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by THOMAS AIDAN - 01 December 2024
" Good range of options "
" Nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAYMOND - 01 December 2024
" Excellent car supplier as above but disappointed couldn't make a further booking with you and Guerin for Feb 2025 as for some reason your prices were very uncompetitive again at Faro Aero for a 2 week booking ! "
" Excellent car supplier - as always and prime airport location at Faro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 27 November 2024
" Easy booking system, efficient service "
" Cars usually of a good standard, staff efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 27 November 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 26 November 2024
" All good. "
" All good; no problems at all. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ABHIJIT - 26 November 2024
" very good -overall "
" very effeciently handled - wait for the pickup at airport was a bit long - 17 mts "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 November 2024
" Awaiting a resolution from Autoeurope. "
" Unsatisfactory additional charges made re electric car and additional driver both of which should have been included. The counter staff specifically stated there would be no electricity charge and the voucher showed that additional driver was included. After 3 phone calls to europcar portugal and email to autoeurope I have not yet received a response. These overcharges are close to 50% over the quoted rental cost. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 22 November 2024
" Very disappointed with the cross border charges "
" Unable to make any adjustment for reducing rental period and excessive charge for border crossing "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 6
FARO, PT - Reviewed by PAUL - 20 November 2024
" Consistently very good "
" Very efficient and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANDREW - 20 November 2024
" Very unhappy with SixT. Good car and pick up and drop off easy. I questioned the insurance element on my rental document as I emphasised I already had cover but was told not to worry. They also charged me 17 Euros for road tolls gear when I told them I wouldn't be using the A road. I may get this back in 30 days but I'm not holding my breath. "
" Had full protection cover with Auto Europe and told SixT when picking up my car. Offered to show them my protection documents. They weren't interested. Now found out they imposed their own cover on me and charged me£470. I have e.ailed Auto Europe and await their reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 19 November 2024
" Well worth the money "
" Very friendly and informative easily communicated Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 17 November 2024
" Unsatisfactory "
" I was incorrectly charged for additional driver despite proving the additional driver was included I'm at no cost as part of the contract price. I have been charged for motorway tolls and am unaware of using the motorway "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by KIRSTEN - 16 November 2024
" All very good. Great value for money. "
" Friendly, helpful staff. Very efficient check in/return. Great cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 14 November 2024
" I have never had an issues with Auto Europe . I recommend them to all my friends "
" I was charges a surcharge for being 75 years old which was more than the cost of hiring the car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 November 2024
" All good ! "
" Excellent Service from Renta Start including pickup from Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SARAH - 13 November 2024
" As above "
" I booked for a onsite airport car rental firm,so when we had to walk across the car park to a mini bus that then drove us to a unit to collect the car was very disappointing as I had my 75yr old parent with me who can hardly walk Then at the office the agent was trying to sell me the dearest insurance etc to which I refused but low and behold there was a cheaper option "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK - 12 November 2024
" Always easy to use. "
" All straightforward- no issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEBORAH - 12 November 2024
" Drop off agent was pleasant. Return of high damage deposit of 3200 euros was refunded straight away but 150 euros for motorway tariff (not used) takes 2 to 3 weeks. "
" Pick up agent officious and patronising. Despite paying on line for higher level insurance still had hard sell and veiled "threats" Car clean inside but 47000 km Very scratched and dented but the advantage was any new damage (none) would not be obvious. Presumably previous damage was charged for but never rectified. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by CHARLES - 12 November 2024
" Will not be using Auto Europe again. Service is not clear at point of sale with whom rental company will be, details of the rental agreement are left with the rental company such as additional taxes which are charged extra after initial sale on AutoEurope website even though AutoEurpoe do not disclose the value. Locating value of deposit is not straightforward, having a credit card with in excess of £1200 available for deposit should mean telling customers upfront - how is that acceptable in this day an age. Was not clear on pick up arrangements and was mis leading with airport pick up. Resulted in waiting 30minutes, only to then call Tangerine who then said someone was on their way even though we had a booked pick up time. I do not believe Auto Europe scrutinise or audit rental companies enough as Tangerine are not fit for service with sly underhand tactics to scam more money out of clients. "
" Not great! Firstly long waiting time at Airport, no effort made to communicate. Was not clear at time of booking that the service was collection and then a 15min drive to Tangerines station. Not a problem if made clear and not Tangerines fault, but delayed our time. Arrival to Tangerines station in Faro was absolutely fine, clean well presented rental company. However having read many bad reviews on line I was apprehensive about what service i would receive. We were greeted in a friendly manner and our advisor was polite. However, after finally locating the deposit required which was £1250 hidden in the small print, Tangerines customer service advisor told me it was £1500! I told him no it was £1250, to which he then said very awkwardly yes £1250. I then questioned what made up the amount to which 15mins of confusing conversation was had where multiple different figures were made up, none actually added up to the total amount. Then we were told there were additional taxes to pay which was not made clear, but after researching it was a common thing for Portugal for the toll auto pay, however why isnt this cost included in the rental as its a requirement!!! I know why so they can show up as the cheapest option, which is falsesly inaccuarte and counts as fraudulent misrepresentation. Then we were told the deposit could only be taken on a credit card, not debit. This was not made clear by Auto Europe so they must take some of the repsonsiblity but who has £1250 readily available in credit? ridiculous. Because of this, we were immediately forced into an upsale. Classic tactics. This involved telling us if we paid an extra 260 euros they wouldnt need the full deposit amount - surprise surpirse! This apprantly was the top insurance package, so good infact we didnt need to worry about any damage to the car!!! So we are in the middle of nowhere, trapped without any choice but to accept the upsale to continue with our holiday. Again i asked how the 260 is made up and once again multiple figures were shown that made no sense mathmatically. Finally because we chose (had no choice) the differnet package a smaller 150 euro deposit would be required. Well guess what, they can take that with a debit card!!!! Absolute scam and digusting tactics to obtain higher revenue by misleading and mis selling what service they are providing. Once the money was transfered I was catergorically reassured by Tangerines advisor that on return of the vehicle the deposit would be refunded within 10 working days, infact it might be quicker depending on my bank. WIth all the fluster I noticed after leaving portugal that on the paperwork provided to me, there was no information on the 150 deposit which again is fradulant and leaves me to believe its part of the scam. Ok so we go to the car, nothing wrong at first glance with the car, it was as expected - clean and tidy, however we drive off and immediately i notice it feels weird or soft on the road so i pull into the nearest garage and check the tyres, they were all on average 16psi below recommendation which is dangerous and clearly means this isnt checked between hires by Tangerine. So we return the vehicle at the end of our stay, easy check in procedure, other than that i was asked to sign a tablet which i assumed was proof of return or vehicle condition however no information was provided and i had no option to sign a blank page. Not great confidence that i would receive deposit! I was aware at the point of sale from Tangerine after they explained that any charges from the toll would be deductable, so to counter that we avoided all motorways and main roads. Again this should have been clear and also inlcuded on AutoEuropes page not just a vague comment. When we returned the vehicle there was no interaction with staff or any means to see if this toll charge had been activiated. All in all I would never use Tangerine again nor recommend their services, you are fooled into thinking you are getting a great cheap deal and what started off as around £40 hire ended up being over £300. Thats not an acceptable increase. Furthermore at the time of this review, I still have yet to receive my deposit back. After communicating this to Tangerine direct I have been informed it is a pre authorisation issue and can take up to 30 days - this was never ever mentioned. I have since querried with my bank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FARO, PT - Reviewed by STEPHEN - 12 November 2024
" I contacted you to complain and ask for a refund. Very unhelpful and no offer of payment, for a rental car I never received. "
" I never got my car! No pick up at the airport and no one answering the phone. Had to get a €10 taxi to them. After a couple of payments/deposit for possible road tolls and later pick up, card suddenly not able to pay deposit. They were desperate for me to make payment by debit card instead which means payment of €248 for insurance. I was unwilling to take the extra insurance out as I explained that I have annual cover as we use rental cars quite frequently due to ownership of an apartment on the Algarve. We ended up getting a Uber. I think it's a scam to make desperate tourists late at night pay extra. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 09 November 2024
" Very efficient "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 06 November 2024
" At no point was it clearly pointed out that there would be a fee to drop the vehicle off early in the morning. This was very disappointing. "
" Great vehicle and very helpful staff however, the fact I was charged £50 for an early drop off was very unexpected and left me feeling extremely annoyed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LEE - 05 November 2024
" Worked out ok. "
" Car was great, wasn't aware it was so far away from airport and time taken to pick up and return. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by DENNIS - 04 November 2024
" To far from airport, no urgency when collecting or dropping off in fact nearly missed flight "
" See below "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARC - 03 November 2024
" overall very good would use them again "
" The vehicle had a lot of minor dents and scratches on it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 02 November 2024
" Reasonable and cheap. "
" Very slow hand back and shuttle. Otherwise good. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FARO, PT - Reviewed by PHILIP - 02 November 2024
" Excellent "
" Friendly, efficient, nice new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 02 November 2024
" Does what it says on the tin! "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by OSKAR - 02 November 2024
" All good "
" All good and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAREN - 31 October 2024
" not entirely convinced that the rental company inspection of existing damages to the vehicle on my collection was composite enough. As i have said, the fact i did many photos and a video to evidence the vehicle condition on collection has saved me form any potential claim for damages they may have made. "
" no formal handover on condition of vehicle with rep. good job i took lots of photos and a video as on return a number of issues were raised y them and i was able to prove through my own evidence they were there when i collected the vehicle. one of the dents/marks on the rear van door was significant and was surprised they had no record of it! Thankfully i was able to defend my position. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by SYED IMRAN - 30 October 2024
" Very easy to transact with "
" Easy to deal with and competitively priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 30 October 2024
" Why can't car hire companies be upfront about additional charges? Answer: because it's a great way to increase their revenues without being honest with the customer. "
" Keddy/Europcar are ripping of customers by charging €9.50 per day in Faro if you are taking the car into Spain. Disgraceful! What was a basic rental of €120 ended up costing significantly more with no advance notice of these charges. Won't be using them again. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by MILAN - 29 October 2024
" Na "
" Na "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEVERLEY - 29 October 2024
" Windscreen needs to be cleaner "
" Windscreen needs to be cleaner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GREG - 29 October 2024
" Nice people to deal with "
" It was not clear where to wait for the transfer from Faro airport to the Hire car depot but once I found the transfer bus it was all very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 28 October 2024
" Easy to navigate. Good customer experience "
" Efficient, friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LYNDON - 28 October 2024
" We would definitely use again "
" Very efficient, very easy checkin and checkout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KELVIN - 28 October 2024
" Great booking and amendable experience. Easy to use website/app and competitive pricing "
" Refreshingly good car hire experience, very nice staff and very efficient collection and drop off experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 28 October 2024
" This is the third time we have used you as our Car Rental supplier in the last 12 months. The first time (in Eire, with Europcar) was very good. The second (Tenerife, with Gobycar) was a little less straightforward but still fairly problem-free. This last time was, frankly, a disaster from a customer service standpoint. I will certainly never use OK Mobility again and will be telling anyone who asks, to steer well clear as well. My on-line review will be scathing. OK Mobility's multiple failures reflected very poorly on you and the fact that you offer them as one of the companies you work with, is now making me wonder whether I should use you again in future, if this is the 'standard' of car rental companies you deal with. "
" 1) The instructions provided by OK Mobility to get to the Shuttle pick-up point at Faro airport were inaccurate and unhelpful. They advised waiting at a certain described point/sign which was no longer present. There were several other customers of theirs milling around the general area when we arrived, asking each other if it was the right place. Some people called OK Mobility Customer Service but no-one received a reply (more on this later). 2) When a shuttle bus arrived (about 30 minutes after we did) the driver threw the baggage in to the luggage area with no concern about potentially fragile items inside. 3) When I gave him my name, he said 'Oh, Mr xxxx, you're finally here, this is the fourth time I have been looking for you' in an irritated voice. Hardly a good ambassador for the company when there was nothing we could do about the long queues at Passport control... 4) When the bus finally arrived at the Rental Office, I was rudely shouted at by the counter staff for not realising I needed a 'pick your number' ticket. 5) I was forced to pay a €14-odd fee for the Portuguese Motorway tracker - no-one had told me about this during the rental process and as I had no intention of using any of the toll roads, this was extremely irritating to me. 6) The car provided was significantly larger than we had expected - while most people would be glad of the upgrade, it meant that our petrol consumption was increased and I quickly developed severe arm ache due to the position of the gear lever. I am still in pain 5 days after returning. 7) The car was a 'keyless' Renault Captur with no ignition key but a key fob instead and we repeatedly had problems with it not starting when we pressed the START/STOP button and on less frequent occasions, stopping it either. This problem became worse as the holiday progressed until finally on the Monday, the car refused to start entirely for 30 minutes while we were away from the hotel. We finally managed to get it to start and drove back to the hotel, where we tried phoning OK Mobility's Breakdown number on several occasions but never received a reply - just constant ringing. We tried their Customer Service number as well - same; no reply just constant ringing. The hotel staff kindly offered to call the numbers from their own devices but could not get any response either. Had we been in the middle of nowhere, we would have been totally stuck, in a foreign country where we did not speak the language!! Finally, I managed (after about 15 minutes) to get the vehicle started again and had no choice but to drive approx. 60km back to the Rental Office in Faro to try and get a replacement vehicle. The staff member identified that the battery in the key fob was weak (as we could not read the Portuguese display, we had no way of knowing this) and swapped it out with a replacement. Of course, OK Mobility's checks should have picked up this defect before issuing the vehicle to a customer. 8) The staff member apologised but said there was nothing he could do at the time to offer compensation for the distress, time and petrol (over 3 hours of driving from the hotel to the Rental Office and back, together with 120km of petrol usage) but that I should take it up when I dropped off the vehicle. Inevitably, when I did so, the staff member on duty said there was nothing he could do about it but that I should write to OK Mobility Customer Service in order to ask them for some sort of redress. 9) The shuttle driver (possibly the same man) who took us back from the Rental Office to the Airport got the hump when we declined to let him put the baggage in to the luggage area in the van (after the experience with 'him' throwing things around when we arrived, we weren't taking chances) and sarcastically asked 'if we wanted to drive the van, too?' "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
FARO, PT - Reviewed by LESLEY - 28 October 2024
" As above "
" Very efficient and helpful. My only criticism was there was no screenwash in my car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by EION - 28 October 2024
" See above - good but could be better. "
" Overall we had a very good experience and we would hire from Klass Wagen again. However there were some issues that you need to resolve - No 'on-airport' facility or staff. No proper signage for arriving customers. Pre-ordered satnav was not available on arrival and when one was found it didn't work because 4 updates were missing....sloppy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIEN - 27 October 2024
" So far I haven't heard back from AutoEurope about my refund, I am passing it onto my credit card company to get my money back as they do not seem to be at all interested in getting it back or even helping me after the appalling service I received from wagen "
" I arrived at wagen late, was met by a very efficient young woman who told me I'd need to pay a very large amount of money as a deposit or take out their insurance as what I had with AutoEuropa wold not cover me if there was any damage to the car, she informed me that I would be charged €500.00 for a flat tire plus €300.00 for a tow truck plus a call out fee and probably other fees. She asked for €170.00 for the toll box if I went on the toll roads , I told her I thought their fees were rather high and I was not a all happy to pay such hight fees and I would not take out their insurance, but as I needed the car I would would put it on my credit card and I did not appreciate the hard sell, she then told me she did not feel comfortable renting the car to me and she would cancel my booking, I explained I needed the car but she repeated that she didn't feel she could rent the car to me and would cancel my booking, that's when I gave up and said if that's how she felt then she should do it, at that point she told me I was being filmed and our conversation was being recorded by the cameras above her desk and in their office, I was shocked to hear that and I was not informed that this was taking place , I phoned AutoEurope as soon as I got out told them what had happened and rebooked a car with a reputable car company, I asked for my money back and was told they needed to talk to wagen and would phone me back but they never did and I am still waiting for my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ROBERT - 27 October 2024
" Not what we expected "
" Not the car we expected "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALASTAIR - 26 October 2024
" As above "
" Not happy at all with how manipulative the 'full cover/insurance' extra is, when it is not at all full! It doesn't cover a large amount of risk and is very deceptive. Then Klass Wagen tried to get me to pay around double what I had already paid, just to get the rest of the insurance. No individuals fault that I dealt with there, just the manipulative way you and they have chosen to run your businesses. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 24 October 2024
" Booking process, payment etc very good but let down totally by lengthy collection process "
" Waited nearly one hour to be dealt with at collection. Offered pre check in some days before arrival but confirmation number not recognised on system. Nowhere near as smooth as Avis at Faro or Alamo in the USA. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by GRAHAM - 24 October 2024
" When i purchase full; cover with a renter such as Auto Europe i expect it to be full "
" High pressure sales stating the full coverage that i took with Auto Europe was not indeed full & did not cover many things. Not at all likely to chose Klass Wagen again & it clouds my view of Auto Europe working with such partners "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by KEVAN - 24 October 2024
" Everything went very smoothly. "
" Quick and easy with quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 22 October 2024
" Easy and good value booking experience. "
" It worked well, as it should. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by STEPHEN - 22 October 2024
" As described above not a very good experience at all. Just thankful that we did not get stopped by the local Police as the rear tyres were worn. Taking our own video of the vehicle on collection and drop off was a must just to prove that the dents, scratches and scrapes were existing and nothing we had done. "
" Very disappointed with our car hire experience, the car had so many scrapes, dents and scratches we had to take a full video of the car and identify all of this to the employee before we drove off. What made it worse to notice is that the car had not been washed or cleaned on the outside, inside was not immaculate either but ok. After just 10 minutes driving the low level water for the engine not the window washers came on so we had to stop and top up this in case the engine overheated. Over the next few days we then noticed that the rear tyres were on the edge of being illegal due to wear. We have the photographs to prove this. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FARO, PT - Reviewed by TIMOTHY - 22 October 2024
" Overall, a very good experience at a great price. "
" Really good, efficient service. Excellent car condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SALLY - 22 October 2024
" Gold car is cheap for a reason "
" Service was ok but car was a bit old and battered. It was also ready for a service. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARK - 21 October 2024
" Have used Auto Europe a few times now and will be happy to continue "
" Have used Guerin a few times now from Faro and they work well for me "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by BRITTA - 21 October 2024
" Don't say it is in Terminal when it is miles away "
" As a Blue Card Holder with mobility issues booked on your site as being IN Terminal. Was not at all-15 minutes off Airport and 250 meters to pick up point-disaster!!! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 20 October 2024
" No additional comments "
" No additional comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 20 October 2024
" All worked as it should have. "
" Generally good but very confusing toll charging "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 19 October 2024
" Very efficient "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 18 October 2024
" Positive and no real complaints "
" Generally very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by CLIFFORD - 18 October 2024
" the car I had on this occasion was not up to their normal standards "
" Firefly have been very good for cars in the past few rentals I have had with them, this was was not up to their normal standard "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by STEPHEN - 17 October 2024
" Easy to use website. Competitive pricing. "
" Very efficient pick up & drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 October 2024
" Great! "
" Pick up went smoothly, return flight was changed so allowed to keep the car for longer with no extra cost! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by CORNELIUS - 16 October 2024
" Although pickup was slow due to many other customers making rental arrangements, drop off was quick and efficient and the transfer was also completed quickly. It was a very wet day and we felt that the driver could possibly have dropped us closer to the airport doors rather than out at P4. "
" The dashboard instructions were in German so we couldn't understand most of them and we couldn't work out how to change them. If English was available it would have helped a lot if the staff could have changed them for us. We will be aware of this in future and check that the language is correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 15 October 2024
" Not the fault of Auto Europe "
" Over selling of add-ons at the desk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BENJAMIN - 15 October 2024
" The pick up and drop off experience at Faro airport was really the best I have ever experienced. A very professional and friendly team. Well done to you all. "
" The pick up and drop off experience at Faro airport (this auto Europe) was really the best I have ever experienced. A very professional and friendly team. Well done to you all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 14 October 2024
" Perfect "
" The staff were 100,% helpful. Will book again, no doubt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KARL - 14 October 2024
" The hire of the car became very expensive We had to pay €250 insurance and €150 deposit on the toll road sensor. "
" We was totally ripped off by needing to purchase another insurance policy at a cost of €250. After we bought the extra insurance from your website. We was told they did not accept the policy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by ROBERT - 14 October 2024
" All good "
" All good. Nice car in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 14 October 2024
" Good communication and most importantly no problems "
" There was a scratch all the way down the side of the car with other scuff marks throughout, however the car ran really well and overall I was very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by RICHARD - 14 October 2024
" exelent! "
" Every part of the process from paying (a very competitive rate) to the drop off at the end was easy and a pleasure. I will no doubt use your company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 14 October 2024
" Auto Europe were efficient but I did not know they were only acting as a agent / broker. Did not advise me of all additional charges taken by GoldCar. Gold car also charged me for Motorway toll machine which I did not require or used as i did not travel on any motorways. All in all a bad experience. i will never use Gold car again on my future visits to Portugal. "
" Over one hour to pick up car at reception on arrival. Also a Deposit Garantia of 1,350 euros taken without prior knowledge when I had already paid additional rental insurance from Auto europe. All very poor service and will advise Trip advisor of experience, "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 13 October 2024
" First class as always "
" Had to wait 30 mins for pick up at airport, my plane came in at 7.30 and got pick up place at 7.40. I noticed that the offices closed at 8.00 so was worried it wouldn't come . It arrived safe and sound at 8.10 and they couldn't have been more helpful so very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by KARL - 13 October 2024
" For me the best car hire site going, especially since comprehensive insurance upgrade became possible. Thank you. "
" This is the most recent hire from Guerin with many in the past - always the same good service and very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 13 October 2024
" We feel they should have advised us about the extra costs we might be expected to pay. It was Klass that did the hard sell not Auto Europe. "
" When we arrived to collect the car we feel we were pressured into buying more insurance and the car ended up costing a lot more than we had budgeted for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 13 October 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by DOUGLAS - 12 October 2024
" 1st class service "
" Excellent y "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 12 October 2024
" All good "
" Excellent though would like their opening and closing times extended to accommodate earlier and later flight arrival times !! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PHILIP - 11 October 2024
" Used Autoeurope for years and have usually experienced excellent service. "
" Within 50kms the vehicle had 'service required' warning light displayed and also tyre pressure warnings. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by JOHN - 11 October 2024
" We have used Auto Europe before and always find the cost to be reasonable. Hire was with Keddy but Europcar actually provided the vehicle which was in better condition than some we have hired from in the past. Would use both Auto Europe and Europcar again. "
" Vehicle was actually supplied by Europcar not Keddy. Everything went smoothly, staff were friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 10 October 2024
" Easy to navigate and select vehicle - all good with Guerin "
" Quick and efficient departure and drop off. Already recommended to a friend "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBIN - 10 October 2024
" Very good service from AutoEurope. "
" It wasn't Alamo by Enterprise. It was Geurin. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAMISH - 09 October 2024
" It did the job, we did not need the insurance 'sales job' at the collection point! "
" Very slow at pick up, lots of unhappy customers. Clearly a lot of people were not aware of the very high deposit, we saw two groups leaving! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by KEITH - 08 October 2024
" No problem. Just an idiot decided to scratch the side of the car with a key which made check out longer "
" Car hire site a little difficult to find for return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by NIGEL - 08 October 2024
" Good professional site - no issues "
" Effortless transfer to car hire site - very friendly staff - great value for money - super easy drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KIERAN - 07 October 2024
" Everything went well and was a competitive price. "
" Staff were very friendly and knowledgeable. Had no issues at all with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 06 October 2024
" Xxxxxxxxxxxxx "
" Xxxxxxxxxxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANIL - 06 October 2024
" I feel auto Europe should make customer aware of the extra cost when they sell the car hire to third party "
" The staff were extremely unhelpful and keen on selling the insurance which we did not want and the same price as hiring the car .We were in the impression we were covered with Auto Europe which I took out when hiring the car "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FARO, PT - Reviewed by MATTHEW - 06 October 2024
" very easy to use "
" very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 06 October 2024
" I have used Autoeurope for years now and can't fault the seevice "
" Although purchased insurance from autoeurope still pressured into purchasing in their own Did not budge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHEILA - 03 October 2024
" See comments above! "
" From catching the transfer bus the short distance to the car hire office it w2as nearly TWO HOURS before I was given the keys and could drive away. There was absolutely no sense of urgency. The staff blamed it on the computer system. There were only 3 clients ahead of me and two people at the desk - though one kept popping out through that time. There was another guy employed by Drivalia but he would not deal with incoming clients and would only deal with returned vehicles - even though, at the time, there were no returns to deal with. The price for a week plus full insurance was great value - however because our flight was at 9.45am and the office does not open until 8am they told me that the timing was too tight (because they take SO long to deal with anything) and therefore I had to pay a further EUR 35 to drop the car off before 8am. They tried to palm me off with a car which was empty of fule and I told them that I had specifically booked a car Full to Full. They argued that it was the same - which it is not. In the end he found a car with a full tank. They then tried to extract more money for using the toll roads. I had no intention of using them but they were persistent. In the end they conceded that if I typed in Avoid Tolls to the Sat Nav I would avoid them....but the car he had found had no SatNav. Eventually he did find one with a SatNav - but in fact it didn't work properly and I ended up using Google maps on my phone. Furthermore after removing the ignition key one would normally swivel the key down into the body and click the button to release it. The button did not releas it so i had to go into a cafe to ask for a sharp knife to extract it - and ended up stuffing the void with loo paper to stop the key clicking back in. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 03 October 2024
" A1 "
" Great service from Madalene. Nice lady "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 02 October 2024
" Always good prices and easy online process "
" Brilliant service - the man who dealt with the rental was very friendly and efficient. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 02 October 2024
" pricing competitive and booking was easy as usual. "
" Very different check out and check in inspections of the vehicle. SIXT trying to claim underside of car was damaged despite it not being checked on check out and us not hitting anything. would have good value for money is sixt hadn't scammed me. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by ALAN - 02 October 2024
" none "
" Picking up - very efficient and friendly Drop off- not friendly or engaging "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
FARO, PT - Reviewed by JANICE - 02 October 2024
" Everything went well. "
" Very helpful both pucking up and dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 01 October 2024
" Everything fine .Would recommend and use again "
" Another smooth car rental with Hertz and auto europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 01 October 2024
" Overall satisfactory however disappointed with billing for roadside assistance which I declined, perhaps language misunderstanding "
" Difficulty finding the car due to information received stating to go to the airport kiosk which was unmanned, despite saying that I didn't want roadside assistance I was still billed for it. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 01 October 2024
" Won't be returning "
" Car in poor condition and lots of added costs for insurance and toll fees "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 2
FARO, PT - Reviewed by MICHAEL - 30 September 2024
" A1 "
" Great service from madelene "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 29 September 2024
" I printed out the page where i booked my car and also the voucher for pick up. On the Auto Europe page it said i was booking with full insurance. When i got to the counter they said i hadn't (€3,000 excess) and when i read the voucher they were correct. T It cost over £200 for the full insurance which was totally unexpected and totally Auto Europe's fault. Not impressed at all "
" Very pleasant experience and a great car despite not being that clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by SANDIVEN - 29 September 2024
" Need to put everything clear on the website about the prices as its not nice for the customer to come and find out about extra when u already paid online for everything. "
" The prices was not right and when ypu go to collect the car they add more money on top saying about insurance that need to pay but when I book I took everything that you were offering on the website. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 28 September 2024
" Drive on we great they are a little bit away from the airport but have a,regular shuttle bus.We stayed overnight at airport and was walking distance "
" Professional courteous and efficient service.A good reliable car easy hire and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CLIFFORD - 27 September 2024
" Auto Europe were easy to deal with & made booking easy. Admin & updates were clear & helpful. "
" Not the best but not the worst "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 27 September 2024
" No problems with the whole process "
" The whole process went smoothly. Staff were polite and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TRACEY - 27 September 2024
" Excellent, best car hire company ever used "
" Excellent service, friendly and efficient staff. Car was like new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 26 September 2024
" Generally a very good experience "
" Staff were very helpful and upgraded the car because I had a wheelchair. They also changed the car when I had a persistent tyre pressure warning light during the rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 25 September 2024
" Auto-Europe is fine, Surpice is probabky fine, just disappointed - if they had told me I'd be getting an Eclipse there is no way I would have spent as much money as I did. "
" I expected to receive a Range Rover Evoque, but got a Mitsibushi Eclipse Cross which is testing the very limits of the word "similar" "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 24 September 2024
" I have rented many cars through AutoEurope and found them excellent in the past. They let me down this time by not replying to my emails. "
" Counter staff twice told me toll equipment was mandatory and charged me despite me saying I didn't want it. It was obvious from the subsequent contract that it was an additional add on and not compulsory. Not impressed by Sixt at all. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ELIZABETH - 23 September 2024
" Apart from the pick up, service was ok "
" The pick up from airport was poor. I was waiting for over half an hour, and had to call to chase, then when they finally arrived it was past 8pm and I was then charged an additional €55 for out of hours pick up. Very dissatisfied! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 23 September 2024
" We were also delivered a car which was stated to be full on petrol which it was not. it was dark upon pick up and ny the time I realised it was less than half full it was late.The pick up had already tajen over 2 hours. I was not going back. "
" Drive on does not exist in Portugal it is now Movida. This caused us delay in picking up the car as we could not see Drive on pickups. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 23 September 2024
" On making the decision, I received all the information via the internet. So satisfied that all was as it should be. "
" On arrival at office confronted with a long line of hirers in front of us, Only two desks we operating. Meaning we waited an hour before being seen to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SAMUEL - 21 September 2024
" Upon booking the car should have been situated at the airport. To find out on arrival it was a 20 minute drive in shuttle bus. I then had to pay €66 euro to change the drop off to the airport. Not happy! "
" Miss sold! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAYMOND - 21 September 2024
" Good out of hours service via key drop. Good overall experience. "
" Used guerin a few times, maybe one day might recieve a free upgrade. Asked numerous times but never available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARK - 21 September 2024
" Despite the problem with the 1st car the overall experience was very good, helped by the manager at Faro airport. "
" The only reason I have not given a score of 10 for the vehicle is because after 2 days I discovered it had a slow puncture. On day 7 we took it back and changed it for a different vehicle, which was in perfect condition. The lady at Guerin (the local agents for Alamo and Enterprise) was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MELANIE - 20 September 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 20 September 2024
" As above very dissatisfied I was not there when they rechecked and there is no way I put a scratch on it besides the fact there isn't any more room on the car for more scratches as it was covered along with the dirt "
" The car was filthy inside dirt and grime like someone had washed with a dirty cloth and the outside was all scratched when I returned it no one to check it in and then they have sent me a bill for an existing scratch which I have disputed the car had more x's on the check out than a battleship game but they have managed to try and charge me for one more they have a few days to get back to me and sort this and I do the charge before I start a social media barrage on which people shouldn't book with or have anything to do with gold car very pissed off with whole scenario and is not nice commercially "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by DARREN - 20 September 2024
" Customer service when things go wrong is almost non existent. Waiting 30 minutes for the phone to be answered, then told to wait a few more weeks for an answer does not inspire confidence. Same experience last year when Hertz added extras. In the end my Credit card company recovered the money. "
" It seemed the Counter staff at Sixt were very friendly and efficient, but after returning home I found an extra €276 had been charged to my Credit Card. Extra Insurance had been added to my hire, but not advised to me. I had already pre-paid for full insurance, so did not need the extra. The rental contract was never emailed to me after collection. I declined all extras at the time of collecting the car, so these were added fraudulently. I only found out what the extra charge was for when Sixt emailed a final invoice. I have queried the over charge with Auto Europe and Sixt, but no reply from either. Will wait a few more weeks then ask my Credit Card company to recover the money. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADRIAN - 19 September 2024
" Easy to deal with "
" Very professional to deal with just wish they were based on the airport site "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VANESSA - 18 September 2024
" Absolutely awful experience. Major engine failure, left stranded for 5.5 hours. Ripped off by Centauro for 1300 euros. Never have we experienced such appalling service. We have not agreed with or authorised these fraudulent charges. "
" Waited 1 hour to collect car. Car broke down, waited 5.5 hours for recovery & taxi, left stranded. Staff very unhelpful constantly lying to us. Then have been charged an additional 1300 euros fraudulently. We are disgusted by the service of this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MARC - 18 September 2024
" No problems and friendly staff with good English "
" Great car, good price, depot was a little remote but transfer was efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONY - 18 September 2024
" I will never book with Klass Wagen ever again even if they are the lowest price of all cars and if they are the only car available. I would rather take an Uber than ever use Klass Wagen. It was a horrid experience. "
" The facilities are very poor with people having to wait outside while they process other customers. They seemed only interesting in selling extra insurance and not in processing clients quickly to their cars. The car I was allocated was in a very bad condition inside and outside. Scratches and dents and damage to the inside also. The power socket (cigarette lighter socket was not working so I could not plug in mu sat nav). Also the engine oil light kept coming on and the exhaust was blowing. The woman who was giving me the keys wanted me to sign for the damage without inspecting it. She became very angry and very defensive when I said I wanted to inspect the car and check that what was on the paperwork was correct. Very unpleasant experience indeed. Let me and my wife in a very distressed state. When we delivered the car we were directed to one building then another building and no one wanted to help us. Handing back the car took far too long making u slate for check in. They would not even help take us to the airport even though the shuttle was there, ready and empty. The whole experience was awful from start to finish. We will NEVER EVER rent from Klass Wagen again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FARO, PT - Reviewed by RADEK - 18 September 2024
" Everything was fine. "
" Nothing to complain. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by SIMON - 18 September 2024
" We arrived late to collect our car after a 16hr delay to be told that Auto Europe only reserve the vehicles for 6 hrs ,so I called Auto Europe and very ignorant gentleman confirmed this he, also told me that there would be no refund as I didn't call to let them know about the delay . I tried to call several times but all your officers were closed, I tried to call Goldcar faro but couldn't get through to their office so what a great experience we had we also then had to find another hire car "
" Recommend to book direct "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 17 September 2024
" You are not connecting with the hire company. "
" SIXT charged me 150 euros per driver for 2 additional drivers whereas your paperwork stated a maximum of 100 euros per driver. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSELL - 17 September 2024
" All in a very nice experience. Friendly people and a nice vehicle, a very smooth operation. "
" Dry friendly helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTOPHER - 17 September 2024
" Problem was as mentioned that I put in filter of collection at airport! But it was not it was shuttle bus. Please make sure Tangerine are put down as a shuttle bus collection/return "
" The problem was when booking it appeared I was dropping of and collecting at the airport. I put in collection at airport in my order but it was in fact a shuttle bus and Tangarines station is a 15 min bus ride away. The car was good, price was good, and service was good (quick return of deposit) Tangerine are a good company but it needs to be noted where they are "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FINIAN - 16 September 2024
" Was reasonably pleased with the process. I had intended to book a car and pick it up and drop off at the airport "
" The depot was 15 mins from the airport. The staff at the depot were courteous and efficient. The turnaround time was pretty good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 16 September 2024
" Apart from the pick up it was avery good experience "
" All was OK except the long waiting time we had waiting to be served at the pick up point. It must have been about 20 minutes, which was not really acceptable.Apart "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 16 September 2024
" Given my disappointing hire I will not be recommending Centauro or AutoEurope to my friends unless this issue can be rectified. "
" Upon returning the vehicle I was informed my deposit would be returned within 7-10 working days. Within 3 days only half of my deposit was returned and no explanation was given as to why the remainder has been withheld. I returned the car with full fuel and have the return slip saying so too. We hired the motorway toll device and went on the motorway for a total of 2 hours throughout our whole rental and seem to have been charged €100 for this which is far too much bordering fraudulent. I have chased up a this query and still have no response. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 15 September 2024
" All fine as usual. "
" About 12 people in a queue waiting for cars so it was slow. Eventually given a car, at handover the employee said it was worth going over it to show me any damage as every panel on the car had damage and all four wheels were scratched. Couldn't be bothered to wait for another car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by HELEN - 15 September 2024
" See above "
" Initial confusion, as Auto Europe paperwork said I would be met at arrivals in Faro - no-one was there- had to ring Rentastar, who then picked us up Our car had a low tyre pressure warning - they pumped up tyre and we accepted car. Next day we drove the car and warning came on again - we returned car to Faro, and were kindly given another car. great service from Rent a star but disappointed we had to drive to Faro to return it "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARK - 15 September 2024
" Overall very good. "
" Drop off was a little slow. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 14 September 2024
" All round excellent, have re booked for our next Portugal trip. "
" Great service at a fair price. I hadn't enough change when I was picking up the car for the drinks vending machine and it was very hot. One of the assistants believed Eva paid the extra for a bottle of water from the machine with her own money. Fantastic!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 September 2024
" Easy to deal with and clear but in dropping car off we have to wait 5 days for complete inspection "
" Would prefer to be quicker for final email after dropping car back off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LINDSAY - 13 September 2024
" Easy to book and unbeatable on price! "
" The service from the moment we arrived was excellent and it was great not to feel pressured to buy extras or additional insurance - which we always buy in advance. The car we were provided with exceeded our expectations. Our Clio was clean and has Apple Car Play which made navigating a breeze. An added extra we didn't expect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ZOE - 12 September 2024
" Very poor indeed "
" After being told at drop off that all was fine and we could go to the airport I was shocked to find a huge charge taken from my credit card. I was told that I had caused alloy wheel damage (which I did not) but they were unable to evidence this and could not explain why I had been told things were ok if they were not. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ARVYDAS - 08 September 2024
" N/A "
" Pick up from airport wasn't best but driver did his best. Members of staff wasn't friendly at all. After 15-20 minutes of waiting time I have asked staff why it's so long. They did everything to make us wait longer. Worst service and experience. Returns was very fast and professional. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by SCOTT - 08 September 2024
" All in all it was a let down and a waste of a day and led to a disappointed child. "
" Sadly the car broke as the battery died. Not my fault. Car issue. Took 6h to get it going. I then said I didn't want to keep it as all they did was jump start it. Problem was still present. As I had to go airport early next morning I couldn't risk it not starting. It was then hassle exchanging it for another car at the local rental office. All in all it completely ruined my last day on what was a short trip anyway visiting my son. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JEAN - 07 September 2024
" Excellent all round service. Extremely friendly staff "
" Excellent efficient service from a friendly and helpful member of staff. No complaints whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DALE - 07 September 2024
" Good value, basic website, could have better explanations about car collection "
" The directions to the shuttle bus pickup need to be better signed and explained, the shuttle to the pick up was ok. The pick up took almost 2 hours which was frustrating and I wouldn't recommend for a short stay. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICK - 06 September 2024
" Compare prices between rental cars and you every time I need to book a hire car. "
" Best experience of all the hire car companies I have used at Faro airport over the past 30 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 04 September 2024
" Motorway toll device bleeper didn't make any noise when going through tolls. Would like it to. "
" Expensive to add another driver. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MICHAEL - 04 September 2024
" Very happy - no issues "
" All good - efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CANDICE - 04 September 2024
" We had no issues with our rental and I found the booking process with auto Europe easy to do "
" We had to queue for what felt like quite awhile with small kids to collect the car but it was a very busy time of year so it's understandable. The agent who served us was very professional and helpful. He explained all the deposits and insurance options. We already had full insurance with our booking and didn't feel pressured to take anything additional out. Dropping off was easy, quick and again the staff were friendly and professional. The shuttle ran regularly and the drivers also helpful and professional. We would recommend and use the company again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 03 September 2024
" Always use autoeurope. If you can pass on personal details to firms and get over the GDPR issue that would be great as it's my only slight annoyance. But autoeurope great, Tangerine are poor provider. "
" Shuttle bus was actually a transit van on a 29 minute journey to some cat park in the middle of a village miles from the airport. Then got a 55eur surcharge because the office didn't open until 8am on Sat am. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by CHRISTOPHER - 02 September 2024
" solid as usual "
" was a big delay picking the car up, but that was possibly because some Dutch lads were being a pain and had two staff dealing with them. otherwise an absolutely brilliant experience in every way "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 31 August 2024
" Auto Europe are broker searchingly for the bed price. I set a filter for airport pick up, however, Tangerine slipped through the net, as it was not airport pick up. "
" The Tangerine depot was a 20 mins drive from Faro Airport, and it took over an hour to wait for the shuttle bus to pick us up, as it only seats 7. There were only 2 counter staff working at collection so there was a further wait here. All in all from leaving the airport to driving away took 2 hours. The car I booked was unavailable, so was offered 1 of 2 alternatives, neither was an upgrade. As soon as I drove the car away, a warning light came on for Adblue, which on checking with Tangerine was deemed to be my responsibility to top up. The fuel tank was also not quite full even though I had to bring the car back full of pay a penalty. All in all not the best experience, I would therefore find it difficult to recommend Tangerine. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by MATTHEW - 30 August 2024
" We have used autoeurope many times and had no issues, this was the worst experience of any rental we've had and will make me not want to use either company again "
" Awful experience. Staff were rude & unhelpful, car was in awful condition, not fit/safe to drive. Staff pressured us into taking out their expensive insurance and confirmed that if we didn't we'd be charged for anything they could find on return. Collection area is nothing more than a tent on the side of a busy road in a horrible area. This company should not be a representative of AutoEurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEVEN - 29 August 2024
" Car had lots of engine management issues including a coolant issue. Tried to contact Hertz but was put through to recovery department who didn't answer. When I took the car back I was offered a paltry £50. I spoke to the manager who said she would investigate and contact me the next day. I'm still waiting... "
" Car had lots of engine management issues including a coolant issue. Tried to contact Hertz but was put through to recovery department who didn't answer. When I took the car back I was offered a paltry £50. I spoke to the manager who said she would investigate and contact me the next day. I'm still waiting... "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by LEWIS - 29 August 2024
" Steer clear from gold car! "
" Gold car cannot be trusted whatsoever. Taking fuel charges when the tank was clearly full. Taking toll charges on top of the deposit. The car was awful to drive and in terrible condition. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PAUL - 29 August 2024
" It was not good, I am still chasing them because it appears they have charged us for motorway use that we have not used at all. The car we had was absolutely the worst one we have ever rented? "
" The person who delt with us was completely disinterested in his job. We were also charged a 40 euro fee for it being passed 23:00 that we explained was because immigration had been chaotic and it took 2 hours, he didn't care at all. The car was terrible, every single panel had damage and it smelled of smoke, but we were so tired by then we accepted it rather than making a fuss. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by PRAKASH - 27 August 2024
" Would have been good to have had the option to use Goldcars key and go service. Not offered when booked through Auto Europe. "
" Slow at counter. Waited 20 mins only to be told I was at the wrong office/desk. Then waited a further 15 mins "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 27 August 2024
" All easy and straightforward. Would definitely book again. "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 25 August 2024
" Have used Autoeurope for many years now and never had any issues even when using the insurance product for replace tyres. Why change a winning formula. "
" Using the advance registration and self check in terminals, with guidance from very friendly reception staff, I was walking out to the car with the keys in less than 5 minutes of arriving at the office which also had the benefit of being adjacent to the arrivals terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSELL - 24 August 2024
" Ok until the refund "
" I haven't had my debit card refund which got taken as a deposit "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMIE - 22 August 2024
" Car is not what was accepted "
" Did not get the car requested. An Audi A3is nota Mercedes. It a small car which they were unwilling to charge "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 19 August 2024
" DISGRACEFUL BEHAVIOUR BY GUERIN STAFF. TREATED LIKE A CRIMINAL AND THREATERNED TO PAY UP OR ELSE. If this was in the UK I would have called the police as this amounts to verbal assault and threats! "
" Whilst my car was parked and not being used, someone crashed into the vehicle and damaged the drivers door extensively. On returning the car I was made to feel like I had caused the damage and was treated as the at fault person - not the innocent party that I was. It is outrageous they way the matter was dealt with. The Guerin staff were RUDE OBNOXIOUS AND THREATENING WITH DEMANDS FOR MONEY. THE WORST EXPERIANCE I HAVE EVER FACED. DISGRACEFUL! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 19 August 2024
" Feel confident using Europcar that I'm not going to get scammed or pressure sold extras "
" Quick collection and drop off no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WAYNE - 19 August 2024
" Guerin is our only choice now. Our family hired 3 cars this time. I can not find anything negative to say. "
" Excellent, the electronic machines when you pick up are brilliant, together with helpful staff at Faro. this quick, pain free service is the reason we would not go to anyone else. We have had bad experiences getting on buses to take you to off site places to pickup your car or worse still drop off for an early flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN PAUL - 18 August 2024
" Straight forward to use "
" Excellent efficiency, staff very knowledgeable and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 15 August 2024
" Perfect! "
" So easy and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 15 August 2024
" If you offer a certain level of car or similar people should be given that and not have to pay extra plus even though we took out full insurance with you they said we would have to pay 2800 euros deposit in case anything happens to the vehicle and then claim back off you "
" We booked a vw Tiguan or similar and got offered a Renault capture which was smaller had to pay another 80 euros for bigger car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by DAVID - 12 August 2024
" Easy process. "
" Overall very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by JACINTO - 08 August 2024
" good deal but the partner centauro did not match. "
" The place where i got has poor internet, paid full insurance in this deal due the bad internet (could pay caution of €1600) , so had to pay again full insurance another €260 plus €100 for the petrol deposit and another €100 for the use of motorway from those only €100 returned. Did had the car that I ordered but gave us a good upgrade . I just want the other €100 back as I left the deposit full and use less than €10 on the motorway .The receptionist was very helpful . Will not rent from them again sorry. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 08 August 2024
" My booking experience with you was absolutely fine. The problem was with thrifty/ hertz as stated above. "
" I had a puncture and on return of the car I was charged for this. I pointed out that under their terms and conditions there was no charge for an accidental puncture. Despite this they told me the puncture was treated as an accident . I spent a lot of time trying to explain that getting a screw in a tyre was an accidental puncture but they would not listen. When I returned home I emailed a complaint to them and despite chasing them up I never received a reply apart fro an automated response each time saying they were dealing with the matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by LEON - 07 August 2024
" Not great "
" The car had more scratches and scuff marks on every panel. I had a bad feeling with it but i took the car, after being pressure about the "extra insurance required" at the counter and the person who was looking over the car did not speak very good english and missed a few items but as i was late, i did not want to spend an hour going over every single panel and scratch on the vehicle. On returning the vehicle, 0500 hours, there was no body there to inspect and had to drop the car off in the dark and drop keys in a box, therefore nobody inspected with me. A week later i had an email to say they had found another "mark" about 30mm and wanted to charge me £95.08 for repair. i couldnt even tell where they were referring to , it was so small but the point being, i believe it was a scuff mark that was done whilst left at their compound and could quite simply been polished out. I currently disputing the charge via credit card as i dont believe i caused this as i am very careful. Avoid "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
FARO, PT - Reviewed by GREGORY - 06 August 2024
" All good. We waited a bit on arrival but that was just because a few people were ahead of us. The car was great. Had a few mild bumps and scratches but nothing unexpected. Drop off was even more quick and easy. Klass Wagen were great overall. "
" The car hire from start to finish was straight forward, easy and pretty speedy. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARK - 06 August 2024
" The description needs to be accurate "
" It was advertised as 'In the airport' but it was not...We had 45 min wait to get a lift to the address. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIAN - 05 August 2024
" Insurance was a con "
" Insurance was a con "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 05 August 2024
" Auto Europe / Guernsey- not sure why you want comme to on both. Do Auto Europe own Guerin? Confused here??? "
" On pickup I queried use of Android Auto I staed of paying for Sat Nav. The receptionist said I could use my own pno e with Android Auto but did not have the correct cable. He sent me to a garage up the road but due to language difficulties they sold me the wrong one and we were unable to get a refund as the packaging had been torn open. Rather than waste time and risk not getting the right cable we eventually got to our destination. However the rest of the holiday was made more difficult due to no English Sat Nav. Had to use s all mobile which y wife had to hold and give me directions. Guerin are missing a trick here by not setting up a working Sat Nav for their customers on arrival. Car was very good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ELIZABETH - 05 August 2024
" Customer friendly "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 05 August 2024
" the high deposit amount upon collection I had not seen when booking "
" need for a near £2000 deposit is very high "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEM - 04 August 2024
" Overall not a bad experience, car was ok and clean however the actual site was quite far from airport and took a long time to wait for bus to get the shuttle bus back to the airport after drop off - this should be improved as we already provided time for drop off so should have been ready and we were the only customers waiting "
" Pick up was very slick and well handled, however drop off we had to wait more than 20 mins for the return shuttle to the airport "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by ROBERT - 03 August 2024
" Returned car 1 week early due to change of plans but no refund "
" Car covered in dents and scratches Ordered petrol but got diesel "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 01 August 2024
" In general the experience was very good and the arrangements by Auto Europe were very speedily and efficiently executed. "
" They should take you to your car and explain the controls as you may not be familiar with them . On our car we could not work out how to engage reverse when we needed it and had to ask for help from someone . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by AIDAN - 31 July 2024
" Standard "
" I am still waiting for my excess payment to be refunded - please can this be made as soon as possible. Three working days is unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 30 July 2024
" Wait too long to pick up "
" Wait 1 hour at pick up "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 29 July 2024
" Auto Europe - great. I'd like some reassurance for future bookings on the premium insurance though - was made to feel like I'd wasted my money as any claims wouldn't have been covered - police reports would be requested etc. "
" All in all great - the only negative was the attempt to upsell their own insurance despite me already paying for premium insurance via auto Europe - I was told that this was a waste of money as any claims are made very difficult. This made me feel nervous about the £2k deposit hold, particularly when presented with the costs of repairs. Thankfully, no claims were needed and the car was returned in perfect condition. Apart from this, value for money was great (I am still waiting on the £150 deposit to be returned for the tolls which were not used), the shuttle drivers were slick and friendly and the hire car was in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAVINDER - 29 July 2024
" Very reasonable and overall easy. "
" Stress is checking the car and giving it back - others ok "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANTHONY - 27 July 2024
" Very good. Although the huge deposit (€1350) was required in case the car was returned with any type of damage. I thought this was a bit steep and made me nervous in case someone scratched the vehicle. However, there was no problem and the deposit was refunded without any problem. "
" Unfortunately the car developed a fault and left us stranded. The team in Lisbon were excellent. A tow truck was despatched and arrived within 20 minutes. A taxi was then sent to take me to collect a replacement vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 25 July 2024
" The staff were very unhelpful and rude. I have not had a refund yet, I will take this company to court if I do not receive a refund soon!!! "
" We arrived at Faro with the vehicle already paid for, the staff said you are late and we already hired the vehicle to someone else, as this was already paid for I do not believe there ever was a vehicle. This is the first time we have ever used this company and would never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by VITOR - 24 July 2024
" Good prices and easy to manage our order on line. "
" Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by RAY - 24 July 2024
" excellent 1st class service "
" Have used this company on many occasions and always get a 1st class service. Efficient collection and drop-off processes with polite and helpful staff. highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAULA - 23 July 2024
" Booking easy but the length of time to process was very bad coming back "
" We arrived at the drop off with plenty of time to get our flight but due to the wait of just 2 customers in front and the need to chase for the shuttle bus we missed our flight. The closing of the contract took just 5 mins but we had to wait over half an hour and then chase and chase for the shuttle. I had to pay 460 euros to fly home to another airport and then get transport back a further £200 so not happy at all "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 23 July 2024
" Excellent as always. "
" Bit of a wait to collect but drop off was quick and easy. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HILARY - 22 July 2024
" Guerin as usual were helpful and organised. "
" I have used Guerin for a number of years and find them very organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 21 July 2024
" Quick and efficient. Ford Focus I requested not available but Citroen C5 Aircross was very adequate substitute. "
" Quick efficient service. Good car. All I could want "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by TONY - 20 July 2024
" Easy collection easy return. Would 100% book again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 20 July 2024
" The staff were very poor, no interest in customer service, took £1000 deposit with out telling me "
" The staff were very poor, no interest in customer service, took £1000 deposit with out telling me "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 19 July 2024
" Very pleased with the whole rent a car experience with Auto Europe which is a first for me. "
" Simple check in and drop off, good service, hardly any queue and affordable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DERMOT - 17 July 2024
" Very good overall experience "
" Very friendly and helpful service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by VIVIENNE - 14 July 2024
" Very clear website. Always use Autoeurope. "
" Very efficient service, both at pick up and drop off. Good value, especially with free additional driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DARREN - 14 July 2024
" Pick up and drop was fine , "
" The car was very damaged and the smell was not pleasant inside !!! It got me to where I needed but to be honest I expected a better condition, but I suppose they could not charge for any damage "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 13 July 2024
" No hasstle "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 13 July 2024
" All together a positive experience "
" It was late at night and few cars left so was upgraded. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANCISCO - 11 July 2024
" Terrible company "
" Didn't receive report of 41 marks on car then try to say we caused a mark that was there from the start, told us we should have bought their insurance cover they did not release the deposit money of £150 they said they would contact us 1 hour after leaving car they did not. The English bloke working there was shady and I didn't like his attitude I feel we are going to have to take company to court "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
FARO, PT - Reviewed by CARLA - 11 July 2024
" Always rent my car through Auto Europe and never had problems, i can see that you no longer work with Gold Car they are the same as guerin, money grabbers, i am about to book my car this week and it will be with Sixt. "
" The lady that served me was very rude, when i book my car i paid for insurance so i didnt have to check the car at night or worry about it, but when i told guerin about the insurance she told me that it was with auto europe and not them. The week before i booked my car through Auto europe with Sixt and they accept the insurance so i dont know what the problem is. In the end she didnt finised the booking and someone else came to help me. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARETH - 10 July 2024
" Same reason, I was led to believe the car would be collected and dropped off at the airport terminal not shuttle to the office "
" I excellent, only issue is i believed the car would be collected at the airport not a shuttle bus to the local office which was disappoiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 09 July 2024
" it was ok. - just small issues "
" very old vehicle - had to leave a huge deposit for tolls / petrol / damage taken out of current account "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
FARO, PT - Reviewed by ANDREW - 09 July 2024
" Would defo book again "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KELVIN - 08 July 2024
" Great offers and easy to amend on the website, makes booking relatively easy and affordable. "
" Had to wait 25 minutes at check in desk due to low staff numbers, when eventually served it was a good experience. Car was a little battered, although prefer this as unlikely to get excess penalties. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by ANDREW - 08 July 2024
" As above "
" Good experience , average car. Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 08 July 2024
" Easy to book and changes made without any problem. "
" Very pleasant helpful staff were great at pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 08 July 2024
" One of the best car rental experiences I have ever had "
" Efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 06 July 2024
" When we arrived at the desk to collect the car we were pushed hard to buy additional insurance at quite a cost. Even though we had purchased excess waiver through auto Europe we were told this is not insurance and we could still be liable to costs. We did not opt for anything further from goldcar, then not happy to return vehicle it was inspected inside and out told all was ok then hit with €62 charges when we got home that were fraudulent in my opinion. I have raised a complaint with goldcar "
" After returning the car we were told everything was fine, and I signed to agree this, we were then sent charges of €60 for fuel because it was said it wasn't returned full, we didn't receive the car completely full either we returned it exactly the same as it was received. This is a fraudulent attempt to gain extra money for the rental. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by MELVILLE - 05 July 2024
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Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 05 July 2024
" I have used Auto Europe for a long time now, and they continue to offer good value for money and an excellent service overall. "
" Collection was very good, thank you, the counter staff were excellent. And the rental also ticked the box for value for money. However, the car had not been washed or prepared, and the head-light main beam failed during my rental. On returning the vehicle in good condition & with a full tank (at 05:00, out of hours), I subsequently found that existing damage to the car had been added to my Vehicle Condition Report as "new damage" (report timed at 06:30) I have raised this with Europcar's Customer Services and have provided photographs to corroborate my position. So far, there has been absolutely no response from Europcar whatsoever (RA : 7017950774 - Case #20381211 refers). Hence I have rated the drop-off experience as 1/10; I'm extremely unhappy about being held liable for existing damage. The headlight issue and lack of preparation are of no consequence overall. For the record, I have used Europcar for many years in different countries around Europe (including at Faro airport), and I have never experienced a problem with them in the past. But this issue has destroyed my confidence in their brand, I won't be using Europcar in Faro again, nor would I recommend anyone uses them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by ZOE - 03 July 2024
" Best car hire company I have used. Easy booking. Brand new clean car. Straightforward and quick return. Cheerful and helpful staff. Would definitely recommend. "
" Extremely easy to collect the car, with the computerised booking system and the support of the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOEL - 02 July 2024
" THIS IS MY 6-7 TIMES DEALING WITH AUTO EUROPE, YOU HAVE NEVER LET US DOWN WITH THE QUALITY OF THE CAR RENATL COMPANIES THAT YOU HAVE ON YOUR BOOKS, PRICE INCLUDING ACCESS IS ALWAYS VERY COMPETITIVE. EVERY YEAR L ALWAYS LOOK AT YOUR SITE FIRST BEFORE L CHECK ON OTHER CAR RENTAL SITES, L WILL CONTINUE TO DO THIS. THANK YOU "
" They were excellent to deal with from the start to the finish, easy pick up point at the airport, the mini bus was clean and easy to load our bags. The car was cleaned both inside and outside before we collected it. they were quick in looking over the car and returning the holding deposit start away once they were happy with the car. no issues and excellent service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 01 July 2024
" Pick up and drop off was quick and easy and staff were very helpful. Excess waiver was expensive though. The car was clean and tidy and I had no issues there. "
" All was good with Goldcar. Vert friendly welcome with all things explained at the time of booking. I did feel that the zero excess waiver fee was expensive given the cost of my booking "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONY - 01 July 2024
" As always great to search and find the best deal with the best fit for the trip. "
" We had booked and paid for extra insurance and yet they still tried to frighten us with the prospect of large bills if we even made a scratch on the car. Felt a little bit like heavy selling. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 01 July 2024
" All good "
" All good and my card deposit was returned promptly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 30 June 2024
" Before the issue with the car we had quite a long wait to pick the car up. It appeared that certain people were getting preferential treatment when joining the ever growing queue being bumped up to the front of the queue not sure why this was the case. This made the whole process a bit annoying, i also noticed that other people were getting a bit agitated for the same some even going to desk to complain. "
" It really was not Keddy's fault as it was actually Europe Car. The car i was allocated was a Seat Leon, even though i actually paid for a Crossover. The Leon had 93,000 Km on the clock and more scratches and dents than i have ever seen before on a hire car. In fact the offside front panel was loose and when i saw the paperwork i lost count of the issue with the car. I refused this car and was quickly allocated another car with only 4300 miles on the clock completely scratch and dent free, a Nissan Qashqai, which really nice so it all ended well in the end. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by JAMES - 30 June 2024
" See above "
" Very happy with my Goldcar experience. They were quick, patient, friendly & helpful. Checked the car thoroughly with me. At return they met us driving in carpark and were very quick checking it in & closing contract. Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 29 June 2024
" The actual hand over of the car was a bit chaotic and I felt rushed into carrying out the vehicle inspection. "
" The Shuttle Bus had to leave people waiting at the pick up point as we got the last two seats. Don't know when the remaining passengers would have been collected but it was obviously a busy time of day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 28 June 2024
" Disappointed with the time it took from collection at the airport & the rental was too remote and difficult to find on our return. After collecting the car & driving on the motorway noticed the bonnet of the car was not secured and had to pull over to make safe. "
" Long wait for pick up at airport and too remote for dropping car off "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by PETER - 28 June 2024
" Friendly staff, easy pick up and drop off, Guerin were excellent "
" excellent car hire experience - unlike many I have experienced in the past "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAME - 23 June 2024
" I would be happy to recommend this company to any hirer. Excellent Vehicle and Service "
" An excellent pick up from airport to off site pick up. location Very professional in their approach to paperwork and the conditions well explained. Vehicle was well prepared and a bonus nearly new. Only minor problem is identifying route to return after hire as it is not signposted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONATAS - 23 June 2024
" It was very nice Car as described, good price and easy to deal with "
" Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DENIS - 22 June 2024
" My experience at the counter was very poor and my wait with only a few individuals in the office was one of 45 minutes and has i have indicated in my comments before will not be using you company again "
" Turned up at the counter after a delay and was told American express was not excepted by your company.It would be very helpful if you could indicate which credit card companies would be excepted when booking, i did not hire one of your cars.Due to not having a credit card which would be excepted and because of this i will no longer be using your company to book any hire cars and also ensuring alot of my friend's and family who travel to Portugal regularly no longer use your company. There are many to choice from and this episode has really made me more focus on companies who really are willing to except a reputable company such has American express. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANTHONY - 21 June 2024
" Nothing more to add to my previous comment. "
" An apology was made because they couldn't was the car due to a water shortage at the airport. It didn't matter to me. In fact I washed the car before returning it. Guerin were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBIN - 17 June 2024
" Good service from Dollar. Much better than some of the cheaper options. "
" Friendly efficient staff and good experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 17 June 2024
" Booking with Auto Europe was easy and the price was very reasonable. It was good to be able to protect the 1800 Euro deposit that the hire company require. "
" The transfer by shuttle to pick-up point was very quick. The paperwork at the Centauro office was completed easily and quickly and everything was explained by staff who have good English language skills. The car I got was almost new and of a higher spec than I expected. Return of the vehicle was also done very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 15 June 2024
" Satisfactory "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARSHALL - 15 June 2024
" N/a "
" The car was clean inside but Very dirty outside. The tyres were only just on the legal limit "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by MONTAGUE - 13 June 2024
" Auto Europe were good but NOT Klass Wagen "
" Picking up the car took 2.5hrs! There was no directions as to where to get the shuttle bus from and when we eventually found it there were not enough spaces on the next 2 buses so we ended up paying for an Uber. At the collection office, the "fast checkin" on the app did not work and when with the Klass Wagen rep, their system kept freezing so it took ages to complete all the documentation. The first day of our holiday was not great due to the long process. We landed at Faro at 12:35 and got to our Villa at 17:00! 2.5 of those hours spent at Klass Wagen! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAULINE - 13 June 2024
" I left an expensive pair of sunglasses at check in phoned them 1 hour later and said they had them in office and would keep till I went back nice to know still honest people I would definitely book with your company again and recommend to family and friends "
" Very quick check in and out friendly staff and I checked in on line so only needed to show driving license and pay deposit with credit card took about 10 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by REBECCA - 12 June 2024
" The booking process with AutoEurope was fine and straightforward, price was competitive snd everything in advance of the hire went well. However, the car hire company experience was totally unacceptable and has really put me off booking through autoeurope again. I think you should reconsider working with this supplier. "
" Employees were initially pleasant but as soon as it came to discuss toll charges and insurance waivers they were inconsistent with what they were saying, offered "no choice" options, were overbearing and persistent, not taking no for an answer. After declining a product 3 times I had to pretend to check with my travel buddy because they weren't listening to me. When I explained i had taken an excess waiver through the booking site they told me it would not cover anything and that I'd been sold a defunct product, so we're insulting towards AutoEurope which was unwelvomed. They also made a sarcastic comment about the insurance right at the end which was extremely rude and completely unnecessary. During the process, they tried to rush me signing the paperwork. They also made threats about the insurance costs for damage and were doing it to all customers, as we were talking amongst ourselves because the service was so poor. This hire experience really put a dampener on my time away and meant I didn't travel as far afield in tye car as I had planned due to all the threats made about excess costs. I had no confidence in the process at all and that's not what I had paid for. I've hired cars in many countries across several continents and this experience was truely awful and by far the worst I've ever had. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FARO, PT - Reviewed by DAVID - 11 June 2024
" The sixt experience was good at pick up but the extras in terms of excess waiver and car seats was pricey. "
" To charge Euro 140 for two old car seats for a week without Isofix seems to be excessive. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GLYN - 11 June 2024
" Overall, good "
" Has to wait 10 minutes even though nobody seemed to be doing anything. Customers were just being ignored. When I was seen to it was very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 10 June 2024
" Great price "
" Great service no delays and great vslue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by MINTO - 09 June 2024
" Best hire comoany i have dealt with over past 20 years "
" Best hire comoany i have dealt with over past 20 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AVIVA - 09 June 2024
" Autoeurope found a very good quote for us. All the details on our booking with AutoEurope were accurate and honoured by Drive On "
" Good value, extremely efficient when collecting and dropping off the car. Office is very near the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 09 June 2024
" Emilie should have a list of their charges but if not I can send you it again Best wishes to you all Mike "
" A very aggressive pick up where he took great delight in showing us the cost of every piece of damage. I sent Emilie the pages of charges for the various items of damage.......they were extortionate in proportion to what the damage would actually cost to repair. Most renters allow minor damage up to the size of a small coin but this company charge for even the most minor stone chip for example. A good rental price and a nice car but not worth the risk of renting due to the charges for damage. Your service is superb but I would respectfully advise taking them of your list of rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VLADIMIR - 06 June 2024
" I don't think centauro should be on your list at all. They are dodgy "
" Extremely loose with money. They block €1600, charge €100 toll deposit and full tank petrol deposit. On return they unblocked €1600 and refunded toll but not petrol. I don't know what next. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANCEL - 06 June 2024
" easy and good value "
" I was charged for Toll Access when booking it, I was assured if I didn't travel on the motorway this would all be refunded, my final invoice still has a day charged..but it's too difficult to know where to fight this one! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 06 June 2024
" Hand over was good as was return procedure. "
" The only negative to the experience was the requirement to have a €2100 block on my Credit Card which exceeded my Novo Banco credit card amount. Consequently I had to use another, non Euro credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 05 June 2024
" Great service from the Goldcar Team and the online system from Auto-Europe is excellent "
" Great service from the Goldcar Team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 05 June 2024
" I had through you 2 class wagen cars booked for August you will see I have cancelled both. Was about to book another one for later this week gone elsewhere. The guy on hand over was very professional and got to say 99 percent of the time at Klass wagen was good this guy who done hand over was like a poor salesman who does not no when he goes to far and scares customers away from a company "
" Auto europe did not supply contact number for pick up tried 2 other numbers 0ne I had from previous hire with class waggen both numbers not working. Lucky some one had book direct with class wagen they book pick up at this time was 30 mins. Got to the depot was seen buy a chap. Who then went to try and scare the hell out of us so we would take his insurance, he got a bit edgy when we told him we had cover. Have hired must be 15 times through you at class wagen and 50 plus other companies with you never felt so on edge with a car hire. Took us to car said was all marks showing the went inside to try to sell his insurance to another customer. Car had damaged to front bumper and rear bumper and lots of other bits off damage I video all. Went back to tell the guy problems just ignored me as he was in full swing trying to scare the next customer you could see in his face "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by HOWARD - 03 June 2024
" Good choice of vehicles with a range of price points. "
" Straight forward pick up & drop off. Staff knew what they were doing in both areas & were courteous. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by REGINALD - 03 June 2024
" Generally really pleased "
" Really good company, only problem we came across, was our flight into Faro was after 11.00pm and the Centauro car pick up office closed at 11.00pm, which meant us requiring a taxi on the Friday night & same on the Saturday to return the following morning to pick up the hire car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 02 June 2024
" Overall good but pricing not correct and car burnt ridiculous amounts of fuel "
" Nissan Juke burned fuel dreadfully. Also they charged VAT on top of all the extras that autoneurope state include it. And at 23%! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 28 May 2024
" Professional friendly staff a pleasure to meet and deal with. "
" Excellent pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TENNYSON - 28 May 2024
" Car had many dents etc. but it worked ok. Will see if the deposit comes back. "
" Very good value, but the car was very dented and seats stained inside - it made me worried we would be charged. I have not received the deposit back yet. If I do get it back then I'd rent from you again. Would prefer a cleaner car ideally. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by MICHAEL - 27 May 2024
" Excellent "
" Very efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AEDAN - 25 May 2024
" This was my second time to use klass Wagen . The first time everything was great with no problems. This time was not and was very costly and an experience that I would never what to experience again. You should also not that I hire cars in Faro twice a year . This was the First Car Hire Bad experience. "
" Because of an F3 processing error on their credit card machine, I hade to pay €314.00 extra insurance. Note my annual insurance on a peugeot 308sw 1.6 diesel cost me €370.00 for a years cover both me and my wife . Nobody can tell me what an F 3 error is or what caused it. I would appreciate if Auto Europe could identify what an F3 error is as it cost me an additional €314.00. The staff were very professional and helpful. The reason that I scored them so low is because of the additional cost and because the car had a badly worn front passenger side front tyre. The car had 14,000 kilometers on it the tyer should not have been dangerously worn. The other 3 tyres were as one expect on a car with 14,000 kilometers. The last problem was that the petrol gauge would ont register a full tank. I hade to bring them to a petrol station to prove that the tank was full . the gauge was showing threequarters full?!!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by JAMES - 25 May 2024
" Simply never use Klass Wagen "
" I would certainly never use them again. They are a shocking company. I will keep it brief. Pick up at the airport was too slow I had to shout to the driver of the minibus to slow down as he accelerated to 140km in a 70 zone Waited about 30 minutes to see a representative at check in Had a massive hard sell by the guy to pay extras We were given an old car with loads of dents and scratches It took ages to take fotos of them The only half decent thing was the return went relatively smoothly "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by HOWARD - 22 May 2024
" I was charged an out of hours fee as my plane was delayed. I contacted the number and spoke a man to tell him i would be 30 mins late. he said his colleagues would be waiting - they weren't. No reply on phone - left at the carpark for approx 30 mins before minibus turned up. "
" I was charged an out of hours fee as my plane was delayed. I contacted the number and spoke a man to tell him i would be 30 mins late. he said his colleagues would be waiting - they weren't. No reply on phone - left at the carpark for approx 30 mins before minibus turned up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 21 May 2024
" Another smooth rental with a good price. "
" Overall good experience with no issues. Pick up maybe could have been quicker given that I had provided all info needed upfront. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEOFFREY - 21 May 2024
" Good experience with no problems. "
" Unhelpful experience at reception. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 21 May 2024
" All good great service and price I shall be using you in the future. "
" there was minor a scratch(mark) on the bonnet (superficial) on return the agent was excellent putting down the marks as superficial and non chargeable rather than trying to make an issue of it which it was not. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 20 May 2024
" Confusing on arrival due to phoning for the shuttle bus and remote location of vehicle collection point but overall not bad but in future would be looking for something closer to airport & preferably on site "
" Initial booking indicated On Airport collection but is in fact a shuttle bus that that has to be phoned so 10-15 wait then a 15-20 minute drive away from Airport and Faro. Additional charge for fuel and Motorway tag of £85 that I had not seen mentioned previously (tag was needed) those comments aside the staff were friendly and helpful and car in good condition. Sat nav / phone map needed to get away from pickup and return point "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARIA - 18 May 2024
" The handling of my booking with Auto Europe was efficient "
" Had to wait nearly two hours to collect the car. Because of this long delay I couldn't attend an important appointment. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 15 May 2024
" Excellent except for the E-toll service charge. "
" Only comment is that I was told at the counter that the charge for E-toll service would be removed from the bill if I didn't use the toll motorway. I didn't use the toll roads but the charge wasn't removed from the bill. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDWARD - 14 May 2024
" Fantastic "
" Brilliant team, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 14 May 2024
" Easy to use website, providing plenty of choices "
" Very good and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PHILLIP - 13 May 2024
" Would recommend "
" Quick customer service prior to arrival, efficiency on day and modern systems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 13 May 2024
" The worst car hire experience I have ever had never again and no refund "
" Your having a laugh they left me stranded at faro airport everyone else got picked up by their shuttle drivers mine went home "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 11 May 2024
" see above "
" I have submitted my comments through your web site and I await a reply. I was charged extra for roadside assistance that wasn't referred to on your voucher "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 09 May 2024
" Tried to use my credit card to hold 1500 euros for any damage as I did not want to take out Tangerines extra insurance (super relax protection). According to Tangerine credit card would not work, so had no option but to use my debit card which meant they could not hold 1500 euros and I had to take out Tangerine extra insurance (super relax protection) cover at the cost of 282 euros. I have found out now that there was no problem with my credit card and when I was there someone else was having problems paying and again Tangerine where trying to get them to take extra cover. This seems to a ploy by Tangerine to extract as much money out of you as possible. Also office is 30 mins away and shuttle bus is slow took nearly 3 hours to pick up and 2 to drop off. Office is a portacabin/container. "
" Tried to use my credit card to hold 1500 euros for any damage as I did not want to take out Tangerines extra insurance (super relax protection). According to Tangerine credit card would not work, so had no option but to use my debit card which meant they could not hold 1500 euros and I had to take out Tangerine extra insurance (super relax protection) cover at the cost of 282 euros. I have found out now that there was no problem with my credit card and when I was there someone else was having problems paying and again Tangerine where trying to get them to take extra cover. This seems to a ploy by Tangerine to extract as much money out of you as possible. Also office is 30 mins away and shuttle bus is slow took nearly 3 hours to pick up and 2 to drop off. Office is a portacabin/container. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 08 May 2024
" Auto Europe a great platform to quickly compare agencies. The more transparent you can be on Insurance and added extras the better. Also please shame those companies that charge for additional drivers. This is often needed for "just in case " occurrences and is extortionate. "
" Charging extra (75 euros) for an additional driver is a huge rip off. There is only one steering wheel! Please put pressure on to make this cost more transparent and highlight even more those companies that have no extra cost "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHARLES - 08 May 2024
" At Faro airport their office is easily found and their queueing system ( a numbered ticket) worked well and - most important - speedily. The only hiccup was the matter of how much insurance cover was provided by the AutoEurope cover, which turned out to be minimal according to the desk agent at Faro, so in order to be fully insured we had to pay considerably more.. "
" Very friendly and most efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by COLIN - 07 May 2024
" See above at 3. "
" I write to express my deep dissatisfaction with the service my wife and I received from Klass Wagen at Faro airport on 11 April 2024. Let me say at the outset that I am 77 years of age, a retired senior police officer and have experience of hiring cars in different parts of the world over many years. I am not easily flummoxed, but the rental agent salesman at Klass Wagen, Ahmed Khan, succeeded where others had tried and failed. After travelling since dawn we were tired and hot on arrival at Faro airport and were left waiting for over half an hour for a shuttle bus to Klass Wagen's premises miles away. I was herded into their dark office where a number of staff were dealing with customers at different desks. Our 'English Speaker' Mr Khan immediately put me under pressure to sign for their comprehensive insurance. I told him we had already taken out separate vehicle excess insurance in England and didn't need anything further. He told me their vehicles weren't insured, and actually showed me some small print on a form which said so. I told him that could not be right. He would not be deterred and bombarded me with various jottings of extras and costs and risks if I did not accept their terms. After forty minutes he had confused me so much, it had become unpleasant and I was conscious we had a long journey ahead so, against my better judgment I signed his tablet (with my finger!) several times. I told him we were spending four days, Thursday to Sunday, across the border in Spain, for which he wanted to charge me 15 euro per day. I showed him my copy of Auto Europe's reservation which stated 12.4 euro, which he begrudgingly accepted. I confirmed with him that I would thus be charged about 50 euro for the four days. I was taken aback with the further charge of being old. Four euros a day for being over 70 years of age, so another 40 euro to be added to the rapidly escalating total. I was charged a deposit of 150 euro for Via Verde tolls, which I understand. What I don't understand is why I was also charged a further 50 euro for something or other for which I would like an explanation please. The whole experience of picking up the hire car was so bad that we couldn't wait to get away and continue our journey into Spain. Some time later my phone pinged and when I was able to check it I saw an email contract from Klass Wagen, which was 12 full pages of close-typed print, detailing all the above charges, terms and conditions, with my fingernail signature appearing several times. Additionally, there had been a warning before I drove away that if the vehicle was returned in anything other than the condition I had collected it, ie, pristine, there would be a charge of 20 euro for cleaning it, rising to 50 euro if there was a muddy footprint in it! I couldn't believe what I was hearing and reading, nor could I believe I had foolishly signed all this without studying 'the small print that nobody reads', as Mr Khan put it. The stress of paying 302 euro for insurance I probably didn't need, together with being charged 124 euro as though I had spent 10 days in Spain, plus 40 euro for being over 70 and a mystery charge of 50 euro, marred what was supposed to have been a restful holiday. Throughout the 10 days I was conscious that the car was getting dirty and I was desperate to avoid any damage, however minor, that Klass Wagen could charge me for. Before we returned to their premises I did a Google search to find an automated car wash and paid 10 euro to have it washed. Such was my state of anxiety that we also valeted the inside ourselves, though clean, something we have NEVER had to do with a hire car. Ridiculous! On returning the car I asked the receiving agent, Akshay Sharma, why I had been charged 124 euro for four days in Spain. He shrugged, I asked to speak with the manager and he gestured to the office. I there spoke with Daniel, a manager, who informed me that Klass Wagen had no way of confirming how long their vehicles may be across the border and so charges the cross-border levy for the whole hire period. So much for trusting the hirer to be telling the truth! None of this implies criticism of Auto Europe directly, but there are two points I think you should make clearer in your documentation. Under your 'Additional Fees' section you highlight a Young Driver Surcharge of 4 euro a day, but I could find no reference to what Klass Wagen refer to as a Senior Driver Fee of 4 euro a day. Additionally, it should be emphasised that the Cross Border Fee of 12.40 (now 15) euro will be charged for the whole hire period, up to 150 euro, regardless of how many days are spent across a border. As you will by now have gathered, I have no intention of ever using Klass Wagen again and, judging by some of the reviews I have read about the company, neither will other customers who have had similar experiences to ours. I have not yet put a review of Auto Europe and Klass Wagen in the public domain. I await with interest your reply to my comments and questions with any explanation you may care to give. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by LORRAINE - 07 May 2024
" Three times l haver tried to full this section on and just as l was finishing ir deleted só with regret l won't be trying again. "
" This time terríble "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by JENNIFER - 06 May 2024
" Will never use this company again. I am very disappointed you still recommend them. Look at the dreadful reviews their Faro airport business receives. I e mail your company direct about this . You have not had the courtesy to reply. "
" Staff very aggressive.Condition of car poor. Tried to scam me for damage on car and car not returned with full tank. I am disappointed that Auto Europe use this company as l have discovered they regularly scam customers for so called damage and fuel returns. Shameful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by WARREN - 04 May 2024
" Everything went very smoothly... great staff, professional service... easy pick up from airport "
" Professional helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 03 May 2024
" Car , appalling condition Staff pushy Going to charge for damage before I said I had a video and then forgot all about it. "
" Counter staff very very pushy with insurance even after saying I had extra insurance, car condition appalling , so many dents almost impossible to mark down everything on paperwork so I took a video. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 3
FARO, PT - Reviewed by RICHARD - 03 May 2024
" Nice accommodating and friendly people Very proficient and well trained "
" Excellent car Excellent service in every way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 03 May 2024
" Great price, nice VW Golf auto (fair bit of previous damage, but all documented on pickup), friendly, efficient staff & service. "
" The pick up was very quick & efficient, however, we were unsure where to take the car back to as it stated the same address (airport P4). On arrival (paying airport parking charge), we were then directed back to the depot. Not really a great problem as someone was able to put the address in our Sat nav. Maybe, a little returns text/map on paperwork, would be helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 02 May 2024
" Took two payments as deposit. Had to ring credit card company. Tried to find any fault luckily I had all pictures . Then tried to blame me for all the issues with the bank. Lucky credit card has reported scam .. AVOID "
" Took two payments as deposit. Had to ring credit card company. Tried to find any fault luckily I had all pictures . Then tried to blame me for all the issues with the bank. Lucky credit card has reported scam .. AVOID "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by STEPHEN - 30 April 2024
" Charged for something I have no idea what for. £14:00 in Tangerines pockets and no explanation. "
" Forced to take out extra insurance we did not need. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by GEORGE* - 30 April 2024
" Will use again. Shuttle to airport was polite and helped us with bags, etc. No hanging around. Easy. "
" Quick and polite service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ERIC - 30 April 2024
" As above. "
" We booked a medium size car, a VW Polo or similar. We received a much smaller car than a VW Polo, cannot remember the make. This car should fall under the small category. It was disappointing to say the least. This, I believe, is false advertising. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by BONITA - 30 April 2024
" overall happy with our experience "
" person dealt with on drop off was very pleasant and efficient at checking car and confirming everything was in order "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 30 April 2024
" Decent car. Unseen expenses. Still trying to get overpaid insurance from the company "
" Thought I had paid full insurance. Was not the case. Have been charged 15 days insurance for an eight day rental by europcar "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by LESLIE - 29 April 2024
" Everything was better to Han expected "
" Very friendly & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIO - 27 April 2024
" The best "
" The best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADRIAN - 26 April 2024
" Need to be at airport or clear instructions "
" Not at airport off site middle of no where got lost returning car phone no not answered nearly missed flight left car at airport very unhappy cheap is not always best!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 24 April 2024
" Good agent service with helpful automated reminders via email and easy to amend booking. Could have been clearer on booking that pick up from local hire operator was via shuttle from airport. "
" Great value for money and friendly service. Best experience I've had with car hire which made the experience as stress free as possible. Picked up what seemed to be a brand new car from Faro (full to full, though in our case it was 3/4 to 3/4 full which was clear from document provided at arrival). Transponder for motorway tolls was pre-fitted which made things a lot easier with receptionist explaining clearly how this worked. Small fee was very reasonable. Shuttle from airport was efficient and drop off on return and shuttle via minibus could not have been swifter with staff member greeting us at car lot, inspecting car and summarising final charges without our having to set foot back into reception. Final portion of deposit return took 10 days which wasn't clear upfront. But very friendly service. Map of local petrol stations would have been extra helpful and only other minor missing factor which prevented a full score of 10/10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 23 April 2024
" Also got charged an admin fee of €35 for previous rental in Feb 24, to pass my details on for speeding fine which wasn't for me, they had used wrong year offence was 2023 not 2024!!! "
" Got charged €180 for a small scratch on alloy wheel, despite many other marks and 48000km on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER ROBERT - 23 April 2024
" Good value "
" Comfortable, big booth space "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 23 April 2024
" Great car excellent value "
" Despite moving to new premises which was a bit daunting on return it worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICK - 22 April 2024
" I have given my scoring based on the very poor service provided by kass wagen when I picked the car up "
" poor customer service provided when we picked the car up. Because of this I will not use Klass Wagen again as other rental agents would provide a better service "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARK - 22 April 2024
" As above I really am surprised as I've used you many times previously and feel totally let down, guess I will just go direct to one of the actual rental companies in the future. "
" Terrible, picked up at airport and took for 20 minute drive to new pick up location miles away middle of nowhere! Had to pay 2900 Euro deposit still not put back on my card! Told to drop off 30 minutes earlier than I wanted to to give time to get me back to the airport but then had to wait 30 minutes for mini bus back! Terrible service and car had many scratches, scrapes! "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARK - 21 April 2024
" Read above "
" I got to the airport and there was no one from Tangerine there. I had to then call and wait for someone to come. It took me an hour to sort out , it was very unprofessional On the drop off I called an hour before I got to the airport( as I was told to do ) someone was meant to meet me there and no one did so I had to call back again , a real pain in the ass. The car wasn't full of fuel ( 1/4 tank ) and there was scratches all over it. Worst of all I had to pay £217 extra for the extra full cover on the insurance ( although I paid upon booking the extra costs , or so I though... ) So overall pretty disappointed to say the least. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 2
FARO, PT - Reviewed by MARTIN - 20 April 2024
" Very helpful staff "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEOFFREY - 19 April 2024
" See above "
" Took ages to get a car, poor queuing, no reference to who our service representative was. On drop off there was no rep to hand keys over too. Had to phone Tangerine who told us to leave key in the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 19 April 2024
" The car was well driven as it had 90100 miles on the clock when I got it. "
" Easy to book in and friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JAMES - 19 April 2024
" Point 3 explains my experience which at the start of your holiday was not a welcomed extra charge for something I thought I had paid for. "
" Having paid Europe auto an extra £40 to upgrade my insurance cover when arriving to pick up my car I was told that this insurance was not recognised by Klass Wagen and that they were going to take £2250 on my credit car and on returning the car if they decided there was damage on the car scratches dents etc then they has these damages repaired and they would take this from the £2250. The chap explaining this said the could be 600, 700 euros or more. When I explained I had taken out the full insurance cover with Europe auto he said I would the have to reclaim this money from yourselves but without a police report he very much doubted you would pay this. I tried calling yourself at the time of this happening but got no reply. I was left with the decision that I believe I didn't take the insurance klass wages were offering which the chap said would cover scratches, dents etc or trust them not to take money from the £2250 without any evidence which could be 600, 700, 800 euros or more without really any come back as we would flying home and would have no redress to this action. The extra insurance I had to pay was £161.00. I feel this was a scam after paying yourselves £40 for full cover insurance which I believed would have been all the insurance that I needed. Definitely not happy and unless this is resolved in my favour I will definitely not be recommending you to friends and family and I wouldn't use you again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOANNA - 17 April 2024
" It is not something I do "
" It is not something I do "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 16 April 2024
" . "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY ROBERT - 15 April 2024
" No problem with Auto Europe although they should consider the morality of quoting prices for companies that are regularly scamming customers. "
" Charged 50 euros for Roadside assistance that had not been discussed with me at pick up. Unfortunately I did not check that I was being ripped off before I signed the rental agreement. They just won't ever get any more of my business in future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by RAVINDER - 15 April 2024
" Overall very good. "
" All good except the number of marks on the car when i picked it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by LESLIE - 15 April 2024
" Very courteous and efficienr "
" Very efficient and courteous service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VICTORIA - 14 April 2024
" Used before and won't hesitate to use again- always great "
" Totally on the ball and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAMUNAS - 14 April 2024
" Very good company! "
" Staff very useful. Very good company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANITA - 13 April 2024
" First time and last time I will be using this company "
" Very confusing regarding insurance etc... Car was of the lowest quality even though I paid the highest insurance! Battery light coming on all the way back to the airport, very stressful "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FARO, PT - Reviewed by MARTIN - 13 April 2024
" Please see my comments above. "
" Klasswagen refused to rent the car I paid for through AutoEurope because they said my credit card had to have my first name spelt out in full in addition to my surname. The correct initials were not sufficient and they blamed it on AutoEurope, saying that this is stated in your terms and conditions. I cannot find reference to this in your terms & conditions. Klasswagen then tried to sell me a separate, direct rental deal for the same car for a separate payment to them of €120 plus a security deposit of €150. I refused as I saw this as a scam. I have raised this complaint with you via the correct procedures on Wednesday 5th April and have heard nothing from you which I think says a lot about how little importance you put on your customers experience. Erynpoor from AutoEurope, potentially criminal from Klasswagen Faro Airport. Please respond to my complaint and request for a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by AMY - 10 April 2024
" Very poor the man was extremely rude and auto Europe refused to help us either "
" Not only did we lose all of the money from the booking we made, we also had to pay a further €240 for a car as our joint credit card had my husbands name on and the booking was in my name. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by BEN - 07 April 2024
" Booking aspect is great, actual provider was disappointing "
" We had an issue with our vehicle but Goldcar could not schedule a replacement for the car. We ended up wasting 3 hours waiting for a taxi that took forever to come despite being reassured it had been booked. It totally wasted our time on the one day the weather was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROSS - 06 April 2024
" Goldcar seemed to be the only major car hire firm open and doing business. Possibly your competitors need to lower their prices to more realistic levels. "
" Still don't understand why rhe later i leave my car hire the cheaper it gets. Is there no reward for booking early? "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 06 April 2024
" . "
" On arrival the member of staff said a number of things to us. 1. That you could not hire a car for the price we paid..£57. 2. That we would not get priority if we broke down. 3. That we had to clean the car before returning to them. We had already told him that we had our own car hire yearly insurance but we were happy to leave the refundable deposit. 4. The operative made us feel extremely uncomfortable and insisted that we needed their insurance. We were made to feel as though we had no option so we reluctantly paid €239 in addition to £57 which we had already paid. The additional cost was much more expensive than the amount we could have paid if we'd paid for this initially, however we did not need it. We feel bitterly disappointed and upset that we were bludgeoned into paying for something we did not need but felt we had no option. We are familiar with hiring vehicles and have never experienced a situation like this ever before. As a consequence we will never us Klass wages again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by JEREMY - 05 April 2024
" Worked well including cancelling and starting again "
" Flawless service all round. Only comment.....they didn't explain the rather clever Portuguese Toll arrangements. The charges were fine but I was a little flummoxed as the car beeped as it went along the motorways! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HILARY - 04 April 2024
" Again, I have used Auto Europe for many years and find it a very reliable way of hiring a car. "
" I have used Guerin for many years and find them very well organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 30 March 2024
" The booking process was quick and easy. I requested to pick the car up at the airport, however on arrival I found out I needed to get on a minibus to the office. I raised this as a complaint and I don't think it was particularly handled well. I was told that I had received an updated email however I did not receive it and the reply did not state when the update was sent. If I was being cynical I think this is what happens all the time and it is too late to do anything about it as you're already on holiday. I would certainly be reticent about using Autoeurope again, for fear of it happening again. "
" Great company, friendly and efficient staff. My only complaint was the toll charge was very high at €100, it's usually around €20 and I only spent €4 and I've never had to pay an upfront charge for fuel before. €200+ is a lot and more than it takes to fill the car which doesn't make sense. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIDAN - 28 March 2024
" 1st class "
" 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES L - 28 March 2024
" Aside from one, very minor niggle, which is that having waits 5-10 mins queuing I was then made made aware that I should have take a ticket from a machine, everything was excellent. Staff knowledge, professionalism and efficiency was to a very high standard. All relevant information was explained well and all documentation completed quickly and easily. Handover was thorough when going over previously noted (minor) damages to the vehicle by a friendly staff member and we were on our way. Drop off, again very simple and efficient. All checks completed and signed off together in under 5 minutes, reducing any potential time stresses on catching a flight. Very happy with this service and would gladly use again. "
" Excellent staff and service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by NIGEL - 26 March 2024
" When Firefly was closed I called Auto Europe emergency numbers given. There was no response. I called the next day only to be told customer service is only open 16 hours a week! Unbelievable! "
" They were closed and so I couldn't pick up vehicle. Office is a long way from Hertz across busy road. No response to phone calls. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DEREK - 26 March 2024
" No problems, great to have the safety net of cancellation if required, I always use it if the price comes down, and great deals can be had. "
" OK Mobility driver picked us up at the airport and took us to the office for a quick process to get our car. The staff were very friendly and efficient, the secret is to have all your documents and details ready. The Ford Kuga was very well presented, only marked down as there was damage on the wheel arch and bumpers, this was noted and I photographed it, and there was no questions regarding the damage on return. I found OK Mobility to be fantastic value, with great service from start to finish, I would recommend them. Looking at the poor feedback, most of it is from people who don't know the process and the rules, come prepared, read the rules, and you should have a great experience too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARTYN - 25 March 2024
" Extremely helpful and professional. Will use again "
" 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 25 March 2024
" When I booked this, I filtered the results to have the hire "in terminal", thinking that we would pick up the car at the airport, but this was NOT the case - we had to get a shuttle bus, wasting time of our holiday "
" No problem with Centauro, but a problem with Auto Europe "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 24 March 2024
" Very good "
" Just need to sort out fuel return I paid for full to full Drive on only do same to same? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUMBERTO - 24 March 2024
" My comments are above. "
" Staff very professional, very reliable and very confident. Definitely i'll recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 24 March 2024
" A good experience "
" We arrived 2 days later than expected as I had booked the wrong day by mistake, entirely my fault. The staff were very helpful and friendly and resolved all the issues quickly and efficiently "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 24 March 2024
" Excellent - friendly faces, very helpful, slick system and easy return. "
" Excellent - friendly faces, very helpful, slick system and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEOFFREY - 23 March 2024
" Have used Auto Europe many times and will continue to do so however you need to re evaluate promoting Sixt "
" Everything was fine from start to finish until today 23/3, I returned the car having ensured it was full with petrol, on 18/3 I filled it with fuel costing 46.26 euros prior to travelling to Faro, on 19/3 prior to returning the car to Sixt I topped it up costing 5.12 euros, the gauge did not return to the very top, I pointed this out that had filled to top a few minutes before, Sixt lifted bonnet, did something underneath and informed me everything was ok, handed me a card asking for personal feedback and got me to sign telephone. Today received an email with an invoice charging me 33.93 + 23% tax for fuel. This is plain and simple rip off, the attendant told me everything was fine, if there was an issue with the fuel I would have expected to be told at the time, there was no issue and now back home what can I do about it, I am livid and been ripped off. I have proof of the fuel purchases. Would not recommend Sixt in the slightest with their underhand dealings "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 21 March 2024
" Regular user, always found support good. "
" very busy at pick up. car more scatched than usual but all noted and i was happy. driving off the tyre warning light came on after a couple of minutes. as evening decided to leave but it took most of the following morning to locater nearest Sixt, travel there,and get it checked. just needed computer reset. That SHOULD have been sorted before pick up. Helpful staff on return. All seemed ok with car. Have use Sixt before, would use again. . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by SIMON - 19 March 2024
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 18 March 2024
" We were concerned about the oil warning light, so contacted the office - very difficult process. "
" We were concerned about the oil warning light, so contacted the office - very difficult process. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by WILLIAM - 17 March 2024
" Good comparison of providers and deals available. "
" Value for money with the special no excess deal. Car was provided clean.Clear advice and instructions on various things. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 17 March 2024
" From start to finish check in was five minutes. On return following an injury on holiday Julie went the extra mile and ran me back to the terminal. That's service. "
" Fantastic service. Julie at Faro airport went the extra mile to help me when I returned the car. Definitely use them again. Hassle free car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEVILLE - 17 March 2024
" Customer service was really efficient and friendly but the car needed the clutch adjusted and I didn't notice until I was driving about 20 miles by which stage it felt like a waste of my time to return . "
" The car was battered and the clutch needed adjustment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by RICHARD - 15 March 2024
" Not pleased with the outcome & unlikely to use them again "
" Poor experience at pickup very busy and was unclear that a number is required before being seen ! Their prepaid fuel option is confusing. I returned it full but still waiting for invoice. Very slow checkin and tried to make out there was new small damage that wasn't noted on their system. The car was already covered in scratches dents & scuff marks and they pick one which was consistent with many others. I refused liability and waiting for invoice. Not pleased with them. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 15 March 2024
" No problem with Auto Europe, however I have the feeling that AE customers are not treated the same as those who booked direct with Goldcar. "
" Electronic booking system did not work, we had to wait 40mins outside and our ticket number was never called whereas all those that had booked direct seemed to be OK. High mileage car 72k with lots of minor damage to bodywork, however it did drive OK. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by BRIAN - 14 March 2024
" excellent service and cost from Euro "
" the car was damaged and scratched - poor state "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FARO, PT - Reviewed by GRAHAM - 12 March 2024
" As above "
" Overall, this was a very positive experience. The car itself was exceptional value and was in great condition. Pick up and drop off was seamless (although the booking process wasn't clear that this would be off-airport). In addition to the security deposit, deposits were taken for fuel (€94.50) and tolls (€100). When dropping off the car, I was told that the fuel deposit would be immediately refunded, but this has not happened. Please can you look into this for me please. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 11 March 2024
" This was the first time I had used Drive On and I was pleasantly surprised at their professionalism and no pressure to take out extra insurance (unlike some car-hire companies) "
" Very professional, speedy and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 11 March 2024
" I'm still waiting for a response to my email sent on Friday 8th March from Thrifty with regards to the $70 charge to add my wife as an additional driver, this was not explained at the time we picked up the car at the airport, there was no mention of the additional charge at any time by the staff member. "
" I'm still waiting for a response to my email sent on Friday 8th March from Thrifty with regards to the $70 charge to add my wife as an additional driver, this was not explained at the time we picked up the car at the airport, there was no mention of the additional charge at any time by the staff member. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LORRAINE - 09 March 2024
" Being unable to walk far picking up the car was great as the chap pushed my wheelchair but coming back there was difficulties. But over all pretty spot on.Thanks everyone at Gold car. "
" Everything was good altho the inside of the car could have done with a better clean. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARTIN - 06 March 2024
" The combination of Auto Europe and Guerin suits me fine. So long as Guerin is there or there shouts on price I will always use them. "
" I always use Guerin at Faro. Convenient, efficient, great quality, new cars. Always quick and helpful at checkin and always enough staff on returns so customers aren't waiting more than a few minutes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LANCE - 03 March 2024
" No problems with Auto Europe - easy to book, competitive pricing, good communication. One thing you could offer is a annual excess insurance - I have to get this elsewhere as I only get basic insurance through you "
" I hadn't realised that the car would be provided by Europcar - it seems Keddy is a sub brand? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 03 March 2024
" No problems or issues whatsoever with my booking! First class. "
" No problems or issues whatsoever with my booking! First class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 03 March 2024
" As always auto Europe first class "
" Cheap car , but the car was pretty beaten up and didn't run very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by DAVID - 03 March 2024
" See above "
" Autoeurope and Klass Wagen have a strange agreement re acceptability of credit cards that I have not been subject to before on any car hire deal. This in effect cost me an additional €400 before being given a car "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
FARO, PT - Reviewed by TOM - 02 March 2024
" Very efficient staff and most obligean "
" Very good and very efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by RAYMOND - 02 March 2024
" All good, quick collection, new very clean car and easy drop off. Only downside is the lag period for the final toll tally which means some further charges to debit after hits contract has ended. "
" All good especially. At drop off where the Guerin guy told me where the nearest petrol station was after the airport one had no gasoline ! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 29 February 2024
" Great little car, very clean, and well maintained "
" I have used Goldcar on many occasions now, and I am very pleased with the helpful attitude of the staff at Faro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHELLE - 29 February 2024
" As mentioned above "
" I was happy with everything until I returned home with a charge to my credit card of £68.00. The vehicle was returned with no damage and a full tank of fuel , I am still waiting on a reply from sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 28 February 2024
" As above. "
" It was actually Hertz, the only issue was paying the Excess €900 for some reason our Amex was declined. We have checked with Amex who confirmed that funds were available and that the issue was with HERTZ. This was slightly embarrassing and rather frustrating when advised that we could pay with another card in my partners name for an additional fee of over £184! Quite bizarre.. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 28 February 2024
" See above told car no damage large damage to rear bumper you could not miss. Been before been great poor experance this time "
" Hi Can you help me i hired a car through yourselves. They have taken out £16.59 plus i have a transaction fee of 50p. The car went back full, did not use toll roads, no damage took car back 13 hours earlier 7am in morning. Had no contact to tell me of problem, guy told me all was clear on hand over. I Did not pick up early. I have videos of handover and return date time and place stamped. Could you please find out what cost is for please. As i think it all needs returning. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 6
FARO, PT - Reviewed by IAIN - 27 February 2024
" Auto Europe provided a good range of options and prices were very good. No hidden charges and a fairly good range of search filters available though these could be improved. "
" Desk on airport so very convenient. Efficient pick up process and swift return. Car in generally good condition, the report stated no damage when some scratches were evident but there were not challenged when the car was returned so they were unfazed by them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSEL - 27 February 2024
" Notwithstanding a few problems at pickup they made sure we were more than satisfied. "
" Excellent service . Low battery in key fob so they changed the battery. Aircon not working so they changed the car. Nothing too much trouble. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 27 February 2024
" I have already complained about the fact that my voucher clearly stated that the pick-up point was at arrivals. In fact it was at P4 some distance away. We had no telephone number on the voucher to call so it was some hours later we found the transfer point. This was after 10pm when we were already tired and having to drive to the hotel. When I wrote to point this out on trustpilot the only reply I got was to say that the pick-up point was on the voucher. Not helpful! "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LAURA - 27 February 2024
" The car was too big, and was not what I had booked. "
" I booked a small car but was given a large estate car. Parking in Faro town center is not easy and this was not helpful given I am not local or used to driving on these roads. If I had have known that no small car was available, I would have booked else where. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by DAVID - 25 February 2024
" Be careful on handover to check car. Other than that good car an excellent service "
" Need to check condition of car. Staff said no marks on a nearly new vehicle. However we found 4 areas of minor damage that would have been chargeable on return , had we not checked and photographed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 22 February 2024
" As above "
" At car drop off they were clearly looking for any excuse to charge the customer more. Mayvbe this is a function of the very competitively priced rentals at Faro airpoort and it is their best way of making a profit. But they found a dent that a.) does not look like a dent and b.) if it is a dent was definitely not caused by us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by NIGEL - 20 February 2024
" Good experience but could have been cheaper looking direct "
" Great experience with OK mobility so far but would have been much cheaper going direct "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 20 February 2024
" See above, question 3 "
" Staff were very friendly, very efficient and no queues for us. Definitely I'd rent from them again, cheers! (Car had been bashed about a bit already but was fine for our needs.) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by RICHARD - 19 February 2024
" Very happy. Staff are helpful and efficient. "
" We use Goldcar frequently on our regular trips to Portugak and they are always good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 13 February 2024
" Easy and straight forward "
" All easy and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CLIVE - 06 February 2024
" Easy and efficient "
" Very smooth service, in and out & all as described on booking "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by SIMON - 28 January 2024
" Good comparison site "
" The price was excellent and the service was also friendly, professional and hassle free. Would be very happy to use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 27 January 2024
" As above. "
" Your website said the pick up was at the airport, I presumed the car would be there and not 5 miles down the road. If I'd have known that I wouldn't have booked it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUMBERTO - 26 January 2024
" Very nice experience, I'll do it again for sure. "
" Very professional, polite and caring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 26 January 2024
" See previous comment "
" The car was generally in good condition but stank of cigarette smoke. As a non smoker this was disgusting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by DONALD - 24 January 2024
" Overall a very satifactory experience. The only down side was the location of the shuttle bus pickup and drop off point at the airport - it was quite a way from the terminal and difficult to find when we arrived. "
" We could not get all of our luggage in the car we were allocated so the company gave us a larger model at no extra charge. The staff were extrembly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SEAMUS - 23 January 2024
" We may look for a further quote but it would would have to be other than with Gold Cars! "
" The man at the counter on Pick up was difficult to deal with and tried to rush the transaction through when we asked questions about an attempt to levy an extra cost. We eventually managed to complete the transaction and were happy with the other staff we dealt with at Faro Airport. However we wouldn't use them again! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by COLIN - 23 January 2024
" First problem that I have had with one of your cars "
" Tracking a little off / only drove car to and from the airport - informed staff at drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by STEPHEN - 23 January 2024
" Overall Good. "
" Overall good, no spare wheel or wheel jack and brace provided, so if you get a puncture it could result in a very expensive call out to the Roadside Assistance! These items had actually been removed from the vehicle! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 20 January 2024
" excellent "
" Very efficient drop-offs but winter rain would be an issue as no cover "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by COLIN - 19 January 2024
" Other than the incorrect amount being given for travel to Spain we have no concerns using Auto Europe. "
" When collecting the vehicle we were surprised to be asked for EUR105.00 for travel to Spain as your email dated 27 November stated we would be paying EUR73.80, so, we are out of pocket EUR31.20. We are not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 15 January 2024
" So easy to deal with everything was "as it said on the tin" "
" Very friendly staff who made everything so simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MANUEL - 13 January 2024
" Sixt took 72hrs to refund my deposit £389 although I have paid AutoEurope zero excess "
" Car was not ready had to wait 30 min despite booking with an exact time. Car had issues low battery on key fob struggled to open and tyres fault on dash. Was asked £389 although I had paid AutoEurope Zero Excess "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
FARO, PT - Reviewed by ANDERS HAUBART - 13 January 2024
" Disappointing that I had to pay 71 euros for a childs seat at Goldcar, when I already booked and paid for one through Auto Europe. Same goes for the full cover insurance "
" Confusing, full of extra costs "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 11 January 2024
" My New Year's Eve evening flight was cancelled, while I was sitting on the plane. I called the two numbers for Dollar (Hertz) provided by Auto Europe to tell them to keep my car as I would be flying out the following morning on New Year's Day. The phone wasn't answered by Dollar or Auto Europe. On arriving at the Dollar desk on New Year's Day at about 2:00pm, I was told they didn't have a car for me, and that Auto Europe wasn't honouring my voucher as a I failed to turn up. At the same time they offered a Range Rover for an additional €500 Euros, which made no sense. When i asked for any car for just a day so I could to get my wife and I to our accommodation, they quoted me €211 Euros for 1 day car hire for their cheapest car. After some time spent trying t get help from them I eventually rented a car from Avis for 1 day for €23. I have paid £241.33 to Auto Europe and have been told that money is not able to be refunded. All i wanted was a car which I had paid for. I'm entirely understanding that especially during the New Year period availability can be tricky, but Auto Europe and Dollar (Hertz) did nothing to help me. This is rather upsetting considering the amount of car rentals I have made via Auto Europe (easily over 20 separate bookings). I've had nothing but praise for them but this has upset me and left me not at all happy and £241.33 out of pocket. I also think that Dollar (Hertz) completely exploited the situation. I will be raising a dispute with Auto Europe. "
" My New Year's Eve evening flight was cancelled, while I was sitting on the plane. I called the two numbers for Dollar (Hertz) provided by Auto Europe to tell them to keep my car as I would be flying out the following morning on New Year's Day. The phone wasn't answered by Dollar or Auto Europe. On arriving at the Dollar desk on New Year's Day at about 2:00pm, I was told they didn't have a car for me, and that Auto Europe wasn't honouring my voucher as a I failed to turn up. Dollar then offered to rent me a Range Rover Evoque for an additional €500 Euros, which made no sense. When i asked for any car for just a day so I could to get my wife and I to our accommodation, they quoted me €211 Euros for 1 day car hire for their cheapest car. I think that Dollar (Hertz) completely exploited the situation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JONATHAN - 08 January 2024
" Will be using Sixt again in August "
" Could be a little quicker when picking the car up, but a great service overall "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE - 05 January 2024
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 03 January 2024
" Just charge us a fare amount for the rental and don't scam more money from erroneaus car damage please "
" Scammers who try and charge you for fictisous damage. They found two scrathces on the inside seal of the rear passenger door - who on earth checks a car there? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALAN - 03 January 2024
" A very pleasant experiance! "
" A very pleasant experiance! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 03 January 2024
" Yes - happy for my comments to be shared "
" The Experience was excellent. People at the depot were vert accommodating and professional and who recognised my need to have a speedy service due to picking up my disabled partner from the airport. Very pleased overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 02 January 2024
" Would warn on time to collect car , rest of service ok "
" Took a long time to collect car not enough staff serving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARETH - 31 December 2023
" Very frustrating, specifically changed my booking to Sixt as there was a promotion for a free additional driver by Sixt did not honour this as they claimed it had not been booked correctly by the broker and such issues are common when using a broker and I should book direct. Very poor overall experience. "
" Very poor, would not honour the free additional driver included in my rental. Wanted to charge me for something that was supposed to be included. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAULO - 27 December 2023
" According to the counter staff it is Auto-europe fault that the car did not match at all the one in the voucher . Please clarify with OK mobility who's responsible for the misleading information on the car category and refund me the difference. Regards, Paulo Santos "
" A terrible experience: no information on how to take the transfer, wrong phone number, no support in Portuguese and they gave me a car clearly below the one I booked. 1. There is no information on the voucher how to get the transfer bus to the rent a car. 2. In the voucher there is a phone number, but it is a Spanish phone number and that number does not work (at least from Portugal). I assume it is a added value phone number in Spain. In any case it does not work from my UK mobile in Portugal. 3. I found a Portuguese number on the web and the information on how to take the transfer was generic, not clear at all. Useless. 4. I called to the same (Portuguese) number and pretended I wanted to do a reservation to be able to speak with a person. I managed to speak with a person, but she only speak Spanish, not Portuguese. I managed to speak Portuñol, and she transferred the call to their Faro office and I managed to know how to take the transfer. 5. The car they gave me was not the one I booked. I rented a VW Tiguan or equivalent. They gave me the option of taking a Seat Arona or Renault Captur and the person attending me insisted that they were both the same category of the VW Tiguan. I said that the Volkswagen Tiguan was equivalent to the Nissan Cashqai, not the ones offered. She insisted, not at all, the Tiguan is equivalent to the Seat Arona and Renault Captur. I said that the cost of the car was the main driver of cars belonging to same category, she said that does not make any sense. 6. For reference (source: www.guiadoautomovel.pt, 17/12/2023) below are the prices of all the 4 cars mentioned: VW Tiguan: prices start at €37,077. Nissan Cashqai: prices start at €34,855. Seat Arona: prices start at €21,355. Renault Captur: prices start at €23,755. 7. How can a VW Tiguan (€37k) be equivalent to a Seat Arona (€21k) and Renault Captur (€24k) and be below the Nissan Cashqai (€35k) category? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by RAYMOND - 20 December 2023
" Wonderful experience, would highly recommend to family and friends "
" Wonderful staff who couldn't do enough for you . Sarah was amazing when we picked up the car and helped us way and beyond than she had to . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GILES - 16 December 2023
" The booking experience was very easy "
" Everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 12 December 2023
" I have just received a penalty charge notice from EPC plc ref no 35117-99022902 for toll charges from 29/11/2019 and 20/11/2019 for 2.18 euros each for Olhao and Loule . It would have been a car I rented from you as I always use Auto Europe. Total invoice of 34.58 euros. What is all that about. Klass Valentine was brilliant "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONY - 04 December 2023
" Europcar very good all round. "
" Well it was all Euopcar. they were very nice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GERARD - 04 December 2023
" Hassle free rental "
" Exceptionally clean and tidy depot. Loved the orange branding. All the staff seemed really engaged. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 04 December 2023
" Will use again "
" Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 03 December 2023
" Confusing about additional insurance. This needs to be sorted amongst car hire companies as everyone getting very fed up with this situation. You will lose customers as people will get taxis instead. "
" Didn't like the way additional insurance was handled. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 02 December 2023
" Auto Europe very good way to compare hire car prices. "
" Feeling of being blackmailed into taking out additional insurance. Base price was good but cost of insurance prohibitive. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 30 November 2023
" did what it said on the can "
" very pushy ....sell sell sell short of local knowledge when asked for directions "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALEXANDER - 29 November 2023
" When I questioned Autoeurope about my shortened hire I was effectively snubbed by your chat bot very poor service "
" I had to reduce the length of time for the hire at the desk but have received no indication that there would be a refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 25 November 2023
" We always start with Auto Europe and occasionally compare with others on price, quality and clarity. Which means we usually book with Auto Europe! "
" A really good experience. A very quick and efficient pick-up and a reasonably good drop-off (the signage was confusing so we wrongly went back to where we had picked-up the car. As usual we felt a little pressed to take SixT insurance, despite already having the full excess refund from Auto Europe. But the car was fine and overall it was a fine experience. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTONIO - 23 November 2023
" Very easier to book the car hire via Auto Europe. I would book again using Auto Europe but I would avoid Klass Wagen in Faro. "
" When I arrived there was a massive que and so I took a ticket for my turn to do the contract. However it was slow (over a hour waiting) so I asked one of the embers of staff to give an idea how long it would take. The answer was insulting and not appropriate, telling me if I wasn't happy I could get a taxi and leave. Not the way to treat their value customers with such a rude manner. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by JONATHAN - 23 November 2023
" Good rental "
" Satisfactory service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 23 November 2023
" Overall fine. "
" All fine except an issue with using the Satnav with Portugal's unusual addresses. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 22 November 2023
" Great value provider that is easy to deal with and communication was really good "
" The allocated car was a bit old and scratched but did the job Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by FIONA - 20 November 2023
" I have tried phoning customer service at auto Europe, which is difficult because it closes at 1pm and I work every morning. I would like some one from customer services to look into this and refund me this money "
" I was late in arriving and they said they did not have a car. So I paid £280 to auto Europe and then another £300 to Dollar.... They said they only keep cars for 2 hours where as Auto Europe when I telephoned you twice said there would not be a problem as they kept the cars to midnight "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 20 November 2023
" Treated well by staff, although issue with card machines, used three machines before payments/deposits accepted. Not a card issue on my part. "
" Car was in good condition internally, Covered in dents and scratches externally (took at least 5 minutes to record and accept condition). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by STEVE - 20 November 2023
" On the whole I had a good experience with car rental-much easier when returning the car. "
" Advise given at pick-up good but took quite a bit of time to get away. Staff polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW DAVID - 20 November 2023
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAZEL - 20 November 2023
" I hired a vw polo and the counter staff trued to give me a lesser vehicle. Complete con man "
" We were forced to purchase extra insurance, and as your company in not actually at the airport, we had no choice but to take the extra insurance - con artists "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by WILLIAM - 19 November 2023
" easy to book a car and always vey clean "
" efficient check in and check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEROEN - 19 November 2023
" Not nice "
" I arrived at the airport with a delay so instead of the 1100 am pick up I was at their office at 12.30. I agreed to pay extra for the toll road device. But was charged a extra 20 euros when I asked it was a late pick up charge in the middle of the day! I got angry and they removed the charge. Surely they can't do that inside opening hours? "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 18 November 2023
" Low rating is subject to how my complaint is handled regarding the additional driver charge. At present I will not be using Autoeurope again "
" Free additional driver not honoured. Unsure whether the fault lies with Dollar or Autoeurope. Dollar advised me to follow up with Autoeurope to reclaim additional cost "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by FERENC - 17 November 2023
" Booking was smooth, all necessary documents sent. "
" They keep trying to sell there own insurance soo hard. They made my pick up hard. It's an old trick to get more money from the costumers but serious rental companies are already realised it's just not worth doing it. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by FINLAY - 16 November 2023
" Very good but just waiting to check our credit card for debits / refunds as we were told if we didn't use the toll roads we'd wouldn't be charged - same with fuel policy amount "
" Very reasonable price so the state of the car wasn't a surprise....the schematic that came by email had an 'x' almost on every box which made us laugh "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by JOHN - 15 November 2023
" No issues about the service provided by Auto Europe "
" I normally rent from Guerin about 2-3 times a year-this time the car was poor-very noisy and knocking from front of vehicle-counter staff and arrival service was very good as normal. My concern was the standard of the hire vehicle-very disappointed - it was a Toyota Yaris and not a Renault Clio as requested and I am aware it is what is asked for or of a similar size. I am concerned as I have another rental ordered in February with Guerin!!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by PAUL - 15 November 2023
" THE PICK UP AND COLLECTION TIMES WERE SATISFACTORY, I DID NOT HAVE A CHOICE OF THE COVER PACKAGE I WAS PUT ON THE FULL INSURANCE, WITHOUT ANY OPTION TO CHANGE. "
" THE CAR WAS DENTED AND SCUFFED IN MANY PLACES, THE OIL SERVICE MESSAGE SHOWED THAT IT WAS APPROX 1200 Km OVERDUE FOR A SERVICE "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by STEPHEN - 14 November 2023
" Auto Europe is fine but Klass Wagen is not...the cheap rental fees are a con...no one can pick up a car without paying a large extra amount of unnecessary insurance....I was covered without this...please investigate Klass Wagen at Faro Airport Portugal....they are not running a car rental ...just a car insurance scam....again please look into how the conduct their corrupt business "
" Don't use them they conned everyone into extra insurance...I had already paid the extra amount yet I couldn't get the car with out forking out another 170euros...this happened to everyone picking up a car ...can you warn customers as far as I'm concerned it was a scam...they should refund my 170euros because this insurance wasn't needed as I paid extra already in my initial payment "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by GARY - 14 November 2023
" See above "
" Unfortunately took to long to pick up 1 hour. Then they found out didnt have car in said we need to clean one lots of other cars in yard said be 20 mins then after 20mins we asked again said be another 20 mins we said thats no good then went and got a car the could hsve give us 30 mins before. Car was a upgrade but full of scatches and dents. Not the service i have had before or poor quality car. Drop of was good as normal "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANDREW - 14 November 2023
" Polite staff ....we didn't get the fiat car I booked it was a large Peugeot for just 2 persons. "
" Quite a drive from the airport in a mini bus to collect the hire care We waited 40 minutes in the carpark to be picked up . When we dropped the car of we waited 25 minutes to be taken to Faro. This was not ideal "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by DEREK - 14 November 2023
" Auto Europe were very good to deal with, I would always consider using the service, but would be based on price. "
" Good experience was ruined with waiting because of staff upselling insurance to customers. Staff member also tried to upsell to me, even when I told him I was fully insured with an annual policy, wasting even more time. The wait could have been vastly reduced by not insisting that all customers take their additional, and in my case unnecessary insurance. Customers were feeling brow beaten and threatened by this approach. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HELEN - 14 November 2023
" shows any hidden costs, really easy to use. Would definitely recommend "
" 100% the best car rental experience I have ever had at Faro Airport. The staff couldn't have been more helpful at pick-up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 November 2023
" Excellent customer experience. "
" Klass Wagen were efficient at pick up and drop off. Explained everything thoroughly and we received the vehicle that we were expecting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONNA - 12 November 2023
" please see above. "
" We were told when we went to collect the car we didn't have the correct insurance and that to be covered we needed to pay 144 euros which we did. They said Auto Europe always do this and don't let the customer know they are not covered. They also advised me to complain to you as you. I have sent an email but your agent advised me the opposite and said Sometimes, rental companies tend to us aggressive sales techniques to sell more insurance, but you should stand your ground and refuse additional insurance. The car was in a state scratches, dents all over it no water in the windscreen bottle. The car was not in a good state. Please can you help me Goldcar are not replying. We did ask were they upselling for more insurance and they said no we were not covered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MARTYN - 12 November 2023
" AUTOEUROPE , no problem , but you need to address this Shower of a company . this tactic appears to be in the dna of Goldcar as all the reviews would suggest. Shame ( for them ) as i frequent Faro around 10 times a year and always rent a car "
" after dropping vehicle off at 4am , they decided to charge me for a bumper repair . they showed photos that clearly show a repair ( previously done) but failed to include the Reg no to confirm it was the car i rented . i took several photos the evening before with no bumper damage . THIS COMPANY ARE SCAMMERS . I forwarded all the photos to them over 10 days ago and they have not had the coutersey to reply . i am there again this Friday and would love to see the car i rented as im sure there is no damage. in order to do this they have to communicate , something they appear to be very poor at "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEBORAH - 10 November 2023
" Would recommend Klass Wagon - they provided a great car and an excellent service "
" Klass wagon were really helpful. The lady on arrival sorted our car out and was excellent, David also helped us on drop off day and was equally excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 09 November 2023
" Easy to use website, everything explained up front. Good prices. "
" Very professional friendly service with Drive on Holidays car hire in Faro, Portugal. Very helpful staff and no pressure to buy extras. The staff member even helped take our cases to the car. She was wonderful! Great price too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 08 November 2023
" No problems. "
" Very heavy hard sell to purchase their insurance. Was told it would take hours for breakdown truck to appear unless I had their cover. Then I was asked to sign the damage report without being shown the damage on the vehicle - I refused! The lady then stormed off and was replaced by a very nice man who completed the vehicle inspection. I've been with AE for many years, this was not a pleasant first experience of Class Wagen. It will be the last. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 08 November 2023
" overall good "
" Used before so know the service is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by YASIN - 08 November 2023
" Goldcar feel like a lottery - hopefullly you don't get screwed by them... "
" Took additional "deposits" which have not been refunded. Condition of car was very bad and had to try to do the review in the dark- many damage not recorded properly by them Car had DANGEROUSLY LOW TYRE PRESSURES which I had to rectify myself. NOT ACCEPTABLE. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by LORRAINE - 04 November 2023
" And the experience was exactly the same as the experience with O K. All first class. I go to Faro 4 or 5 times a year and I'm always disappointed if l can't book with Autoeurope for OK. rent a car. "
" It was excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHE - 04 November 2023
" i have tried to contact use about this as we never got the car as when we got there they wanted over £300 extra and said we would not get this back on return of the car so i have tried to contact as i would like a refund of the money i have already put in if i don't have a reply soon i will have no choice but to take it further "
" i have tried to contact use about this as we never got the car as when we got there they wanted over £300 extra and said we would not get this back on return of the car so i have tried to contact as i would like a refund of the money i have already put in if i don't have a reply soon i will have no choice but to take it further "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by LIAM - 04 November 2023
" Hassle free "
" Easy hassle free pick up and drop off. Polite friendly staff with great English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 04 November 2023
" no problems "
" very good car and easy pick up arrangements "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by VIVIENNE - 04 November 2023
" All very straightforward and efficient. "
" Knowledgeable staff. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 03 November 2023
" good price and easy to use "
" car was well used C75K miles and had a lot of scratches no problem in its self but the check over was done in the pitch black and left me concerned all week if we had missed any no issues on return and car drove well check out at night needs to be under light as the return was "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by TERRY - 03 November 2023
" Ok but turned out expensive taking extra insurance "
" Expensive to cover insurance "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARY - 03 November 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 02 November 2023
" Sixt were the problem, terrible really. "
" 95 mins to collect. Queues being jumped. No real organisation. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 01 November 2023
" Auto Europe were efficient but you should not expose your customers to the scams operated by Sixt at Faro. As the reviews on Trust Pilot and Trip Advisor show, Sixt's fraudulent practices are widespread. It does Auto Europe's reputation significant damage to be associated with Sixt "
" We pre-booked a Qashqai or similar and were therefore surprised to be offered an Audi Q2, which has nothing like the same luggage space. We asked for a replacement but had to wait over half an hour before we were offered a Hyundai Tucson, which we accepted. By now, we were pressed for time and needed to reach our next destination, so we were not as careful in inspecting the vehicle as we would have been if we had known what we were to be subjected to on our return--for example, we would have done a video of the entire car. Indeed, we did check the car but were told that some superficial damage we pointed out didn't matter. And neither their operative nor ourselves checked under the car as we have never been required to before. The car was already quite damaged, as can be seen from our paperwork, but on our return we were told we had further damaged the car when we had not. The process took around 20 minutes, delaying our check in. We were treated as though we had taken no care of the car, when the opposite is the truth. We disputed your employee's findings in respect of damage, pointing out to him that there were several notes already on the paperwork relating to, for instance, damage to the front bumper, dented doors and damage to the rear and tailgate. In many years of renting cars we have never been treated in this way. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by ROBERT - 01 November 2023
" easy to use web site "
" A easy hire "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSEPH - 31 October 2023
" Overall, straight forward and experienced a great customer service. "
" Received a very genuine great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ILONA - 31 October 2023
" On original booking we had paid different prices for slightly bigger car on one but ended up with the same size if not smaller car for one driver. Also had to wait a long time at the airport to be picked up. Had to phone to get assistance. When they did arrive no car seat was available for the children and told it would be an other 20 mins wait. This split the family up leaving half at the airport "
" Split me and my husband up so we couldn't discuss options. bullied you into paying for extra. Payed to got to Spain on original booking but was told we needed to pay €150 extra to do it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FARO, PT - Reviewed by GEORGE* - 31 October 2023
" Ok. "
" Car was full of dents. We checked oil at pick up and very low, no water in windscreen wash. Also checked tyre pressures as we always do, and they were extremely low. They should give the cars a safety check rather than just clean them for quick turnover. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
FARO, PT - Reviewed by JANE VANESSA - 31 October 2023
" Golfcar are usually very quick and efficient but the additional charge is annoying. "
" Still waiting for refund , was advised I need to pay deposit in case of toll charges. I never use the toll road however was still asked to pay . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LEE - 30 October 2023
" Overall excellent! Again, was quite slow collecting the car because of other customer not reading simple instructions "
" I was very impressed and the only problem I could see was customer turning up without the right cards and information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TRACY - 29 October 2023
" Competitive car comparison company. "
" No problems at all - staff clearly explained to me all costs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 28 October 2023
" Overall I was quite impressed, hiring a car is always a bit stressful especially when collecting at 01.00 when you can't clearly inspect in darkness even though area was lit but I will say all of the damage already on car was pointed out to me and was on hand held device held by Sixt. "
" Arrived after midnight delayed at take off by storm therefore had to pay additional £40! Ticket machine in office refused to issue tickets so delay there but people coming in behind me managed to do it so I lost my place. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MICHAEL - 28 October 2023
" As above, but the return was efficient and the car was fine "
" At the check in the member of staff was very pushy about the insurance, indicating that if I didn't take their insurance then I only had my separate (essentially worthless) insurance. Auto Europe told me that damage or theft above the excess would be covered by Klass Wagen, so the staff member was strongly misleading me "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 28 October 2023
" First class "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 27 October 2023
" Easy to use booking site. Great selection of vehicles. Good booking alternatives "
" Efficient shuttle from/to airport. Nice car. Easy return. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICK - 26 October 2023
" As above, even though I had extra insurance cover from "reduce my excess" this was poo pooed as totally inadequate! "
" Extremely pushy with additional insurance, basically suggesting that they will find scuffs , marks , scratches etc that you will be expected to pay for! Your left with the clear impression that it's BIG risk not to take the extra insurance. Suffice it to say that this almost triples the original hire rate. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTHONY - 26 October 2023
" Hard to decipher the quality of provider from the price "
" Pick up took an extremely long time, with no clear process or order to the transfer from airport to Klass Wagen. Didn't take Amex. Seemed more interested in upselling me the day insurance "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 25 October 2023
" Was all good "
" Pick up could have been quicker. Early morning, no one else there, yet it took far too long to sort my son's car and then mine. Walk to hire place not very safe. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 25 October 2023
" Based on AUTO EUROPE's choice of Budget as a partner, I cannot recommend them. "
" Over-charged for items that were not adequately explained or justified. I queried it on the day of vehicle drop-off with the email address provided (uk.budgetcustomercare@abg.com) but this has been ignored. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONNA - 25 October 2023
" We've used Autoeurope for many years and we think you're great. My experience of Heather Reich in your Reservation Support team was superb. Unfortunately some of the suppliers that you use are not so great ... lesson learned that cheapest is not always best. "
" Unfair charges - sharp practice Child seats unsafe and poorly fitted "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by KEVIN - 24 October 2023
" Will use again hassle free booking "
" Nice friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 22 October 2023
" Good but for office and price of toll equipment was 5euro more than website "
" There office is full of mosquitoes might be better to use the office in arrival area "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GEOFFREY - 22 October 2023
" A bit more specific detail about where to get the shuttle bus would have been good "
" Charming staff. A bit of a wait to pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALEX - 22 October 2023
" Good online process "
" Quick pick up and like the option to return empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KAMRAN - 22 October 2023
" All in all , we paid more than expected and was disappointed "
" When we booked , it was meant to be fully comprehensive , but , we had to pay another £205 at CW , when we arrived at the airport , no one there to meet us , we had to ask airport staff to find the meeting point , waited 30 minutes , and was told by CW driver , he could not take all of us , just the driversw , so we took Uber to CW , waited another 45 minutes to pick up the car . Not good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 22 October 2023
" Entire process went like a dream "
" Friendly and helpful staff, great car at a super price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRY - 21 October 2023
" good service good price "
" good friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 19 October 2023
" None "
" Please refer to my email sent to 'reservations@autoeurope.co.uk' yesterday. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 18 October 2023
" Auto europe site was easy to book , but the end result was awful and expensive, and i will look into it "
" on arrival at the klass wagen office i was informed that i had booked a car with NO insurance, after a hour of explanation argument and not fully understanding i had to agree to pay an extra 195 Euros insurance policy. The lady informed me that i had a cheapdeal in the first place.In intend to check my original booking with auto europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 17 October 2023
" Please see above "
" Excellent service. The company offered the most cost effective option. Whilst we had to wait a little while for the shuttle ro arrive and collect us from the airport, the driver was friendly and couldn't do enough for us. The co7nter staff were professional, and the vehicle we were given was a significant upgrade on what we ordered. Deposits were paid back into our account within 48 hours and on the whole the organisation provided fabulous value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 17 October 2023
" This is my third booking this year with Thrifty and it will not be my last. "
" Excellent service from Thrifty / Hertz.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAEME - 17 October 2023
" great prices and selection of vehicles and hire companies "
" very easy and quick pickup process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 16 October 2023
" Apart from the comment above, all went well. "
" Despite being in possession of your booking confirmation voucher, Geurin staff at Faro Airport were unable to trace my booking which caused a delay to the check-in process. They did manage to sort out the situation reasonably quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 16 October 2023
" no longer an 'in airport' desk at Faro, but a bit of a walk through an underpass to all the car hire cabins. "
" polite and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LAUREN - 16 October 2023
" Overall good, as stated above - needs to be clearer what the insurance covers etc "
" Van too small for collection, and even though we were waiting first we got told to wait for the next mini van which was irritating. Very long queue at the collection depot - waited over an hour and nearly got queue jumped by the 2 ticket system (this part could be much better!) Also felt pressure to take the extra insurance which was double the cost that we paid for the rental in the first place - needs to be clearer what AutoEurope / Klass Wagen provide. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by KENNETH - 16 October 2023
" No problems "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SANDRA - 15 October 2023
" Ultimately it was disappointing due to the hidden cost of the hire "
" The car was lovely, the staff were friendly. I was very disappointed in the hidden cost of the hire. In the end the hire cost 3 x the advertised price. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by NICHOLAS - 15 October 2023
" See above. "
" We expected the car to be at the airport. It wasn't, and the instructions for meeting the shuttle were poor. Long wait when we returned the car to get back to the airport. My wife accidentally left her purse in the glove compartment of the car with €60 in it. We have written to Turisprime asking them for the purse but they have not responded. The car was fine. The counter staff were efficient but not friendly. Shuttle drivers were nice. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by ORLANDO - 14 October 2023
" Overall their customer service sucks "
" Poor. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARTIN - 14 October 2023
" Will comment when 100.00 euros received! "
" Waiting for the refund of 100.00euros Deducted for Motorway tag - which was not used, ,Please chase up! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by COLIN - 13 October 2023
" See above "
" Waiting time to pick up vehicle was longer than we expected. Car was clean but significantly dented and scraped. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by GORDON - 13 October 2023
" Very satisfied "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NIGEL - 13 October 2023
" Easy website to negotiate good rates "
" Good service no complaints this time "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 13 October 2023
" Very impressed had to change collection time to much later in the day as my airline chnaged the flight times, very pleased to get £40 refunded. "
" Vehicle collection was made more difficult by the lady processing the paperwork, she told me to make the deposit payment with my card, I waved it over the swipe pad and she then said it may not work but try your pin anyway, so I did and the it didn't go through because the amount was over the contactless limit, so we had to start the whole process from the beginning, I am 100% sure she knew this would happen, and she was been obtuse. Or wasting time as a few more people were turning up from the same flight as me?? Not sure a Kia Rio, which was the car she gave me is the same or even similar to a Seat Ibiza. which is what I had ordered and pre paid for. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GAVIN - 13 October 2023
" Car rentals prices at Faro are extortionate compared to other European countries I visit. "
" Guerin, a company I have used on many occasion, is one of the better car rental companies based at Faro Airport. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by ANTHONY - 13 October 2023
" Windscreen wipers were faulty which meant having to drive across Algarve to have them fixed "
" Awaiting to see how long before tollfare deposit is returned "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by SUSAN - 13 October 2023
" It spoilt my holiday I could not bear the thought of driving to planned trip in the heat. I took a taxi rather than drive the car. "
" Did not get car I booked or something similar. No A/C which in 30+ degrees was unbearable and I only booked and paid this much for A/C I could have paid less than half for the car I was given through another company. No reply from Guerin when I complained. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FARO, PT - Reviewed by KAREN - 12 October 2023
" Great service thank you. "
" I always use Goldcar in Portugal but it's worth checking vehicle for any damage as this time there were some scuffs and dents which were not recorded at time of pick up. Staff were very helpful and recorded these right away before we drove off - we took pictures too. Great service thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIDA - 12 October 2023
" Not impressed at all "
" The initial car offered had no fuel in the tank and needed refueling before it could be driven. I rejected this and demanded another car with fuel in the tank. Upon return I was told no fees due or outstanding and then find a month later that £16 has been taken with no explanation "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by THOMAS - 12 October 2023
" Good service, drop at airport entrance would help "
" Need to drop at airport entrance ,not car park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by RYAN - 11 October 2023
" Hidden costs not acceptable "
" Hidden cost of a pick up fee for out of hours not clear in the price even though I'd stated the pick up time, would have selected another car if I'd known about it. Staff were rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHELE - 11 October 2023
" overall fine once had got to office "
" all good except for pick up, nobody in arrivals, 2 calls to yourselves, eventually walked to pick up point after having to ask where it was, not great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 09 October 2023
" Absolutely no problems "
" Perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 09 October 2023
" Not good due to more money taken out of my credit card without my permission. "
" SixT have taken money from my credit card without telling me. I was told the car was ok and there would be zero to pay. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by PAT - 09 October 2023
" I look forward to your response to my experience of hiring through you "
" Complete con of a car hire company Despite paying for insurance through you they kept telling myself & the 2 others in my group who also hired cars through you. That we must buy their insurance at 108 euros for a 4day hire. 2 of us refused but unfortunately one driver paid the extra for their car Disgraceful & they did this to numerous others whilst we were in the office We had to wait in a que of over 20 people for the single minibus at the airport - with only 7 seats took 25 minutes each trip I managed to get a single seat on the 3rd time the minibus came around A wait of we'll over an hour Then the waiting at the pick up office Again over an hour whilst they pressurised each customer to buy their insurance- despite most having already purchased insurance I will never hire from these gangsters again & unlikely use auto Europe following this experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by EMILY - 09 October 2023
" Very helpful staff from Auto Europe and a great service! Thanks "
" Overall I was very happy with the service and with the staff we dealt with. One thing I feel could have been better communicated or made more obvious before arrival was the pick up point for the shuttle to the airport, perhaps listed on the voucher we received. We arrived fairly late and this information was not the easiest to find when tired and a bit stressed, so perhaps to have had the pick up point (P4 in the carpark) somewhere very easy to see would have made that part of the experience a bit easier. When dropping off the car, it was not made clear where to go once we had arrived or where to leave the car - again, this could be something that would be useful to have communicated clearly when picking up the car - pointing out the separate office and where to park the car. Otherwise staff were incredibly friendly, knowledgeable and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 08 October 2023
" very pleased indeed .whould defonatly use this company again "
" very easy to book and the car ws exactly what i orderd i was very pleased indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KATHRYN - 08 October 2023
" I would have expected that they would have checked the tyres, but I will definitely do it myself on collecting in future. "
" The front two tyres were illegal. We only noticed on our last day the the canvas was showing through on the inside edges of both tyres. We pointed this out when we returned the car, but we were very lucky they hadn't caused an accident! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by JONATHAN - 07 October 2023
" Brilliant service "
" Excellent vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANICE - 07 October 2023
" I like auto Europe and usually have no issue with the car hire but if children are involved especially a 5 month old then prioritise them or move a seat out for Mum! They did offer a bottle of water once. Not impressed with Gold at pick up service at all "
" We had to wait for 50mins outside with a baby the only seats inside where it was hot. No seats outside. Baby started to cry but nothing speeded the excruciating slow pace. Even the fast track collect system wasn't working so those folk "queue jumped" everyone else. Apparently it was a computer problem but that was only at the desk with no apology given. The man who showed us the car had no idea how to fit a seat belt secured infant seat and initially fitted it front facing then rear facing after I explained that infant seats never face forward, but the seat belt was over where the baby was. I sent him off to get someone who knew but he came back and said to scan the QR code and do it ourselves! He took longer checking the car for scratches than the seat! The car itself was fine as was the hand back which was so smooth as to be a different company. It's a shame that pick up was so dire as I would be very reluctant to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by ROBERT - 07 October 2023
" Not the best experience. Didn't like having to put up a large charge on my credit card upfront. Long wait at airport to get the car. Not enough staff on duty. "
" A tired high mileage car with no power. It was clean. Had an issue with a mismatch on existing damage but that was eventually resolved. Pressured into buying the insurance cover at the desk,. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by MATTHEW - 07 October 2023
" The worst car hire experience possible. "
" Worst car hire experience of my life. Scammers. Lots of additional charges. Didn't give us the option to pay in local currency so we had huge fees to pay. Awful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PETER - 07 October 2023
" Auto Europe excellent as usual. Have used the company many many times with great service and prices always. Highly recommended. "
" Very high deposit (1900 Euro) and Toll deposit (100Euro) Pushy pickup staff trying far too hard to sell extra insurance at ridiculous extra cost. Damage charges super high (500 euro per mark) plus rental for time car is away being repaired. No breakdown cover unless extra insurance purchased. Car itself was very good but was nearly empty of fuel on pickup. Drop off staff were very good. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 07 October 2023
" I've always used Auto Europe and find them very competitive and their site is easy to navigate. "
" When I arrived at the airport it was not clear where I had to get the transfer bus to the depot, and the bus they use is a mini bus so had to wait my turn which was almost an hour. When I got to the depot there was a large group of people already waiting to pick up their car, I waited over an hour and a half before getting my car. Drop of on the other hand was quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by V A - 06 October 2023
" All good "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAMES - 06 October 2023
" See above. "
" At best the upsell at collection was inaccurate and at worst misleading. Europcar are a poor front for your service. I will avoid whenever possible in the future. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARETH - 04 October 2023
" Very pleasant experience. No hassle good car no problems. "
" Now knowing the location and distance from Faro airport I shall definitely use auto Europe again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 03 October 2023
" Excellent all round "
" Excellent experience from collection to return Would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALISTAIR - 03 October 2023
" I have hired cars multiple times using auto europe. And never had a problem but in my opinion there is something extremely dodgy about klasswagen. When I contacted autoeurope they said they would give me a full refund but after 24 days I am still waiting "
" Auto Europe should remove these guys from their list. Firstly they tried to tell me I couldn't drive the car with only cdm and I would have to buy additional insurance. When I challenged this and pointed out that my contract says my credit card would be used to cover excess they got very defensive and said I didn't understand. When I pointed out I hire cars all the time in Portugal they accused me of getting aggressive and refused to give me a car. When I refused to leave till I got a car or a refund they threatened me with the police when I said get the police the backed down and claimed they had processed a refund to autoeurope and couldn't now give me a car I was therefore forced to get a taxi to my accommodation as autoeurope were not answering my call "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by FEYAZ - 03 October 2023
" Great. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRUCE - 03 October 2023
" Overall very good "
" Very pleasant staff for pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 03 October 2023
" I shall be looking out for Autoeurope on my next European car hire. Overall, good job "
" Not so easy to find the shuttle bus at Faro Airport. Clear instructions as to where to wait for it were missing. However the office was still open and no problems even though we were a few minutes later than the office closing time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 02 October 2023
" Main comment is as per 3 above "
" My main comment is that the additional package insurance that is taken out with Auto Europe on booking does not appear to be included in the package with the rental company on delivery. Can I assume that the cover is there should it be needed ? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by TOM - 02 October 2023
" Auto Europe always provide competitive prices and and are very helpful. "
" Car had some body damage not marked on the agreement, luckily I picked it up before leaving (it was difficult to see the damage in sunlight) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 30 September 2023
" Only Gold Car see end to have these queues it was a nightmare "
" Waiting an hour in a line to speak to counter staff is unacceptable and this is an ongoing issue as the office had clear queuing process and protocols in place. It was hot with no shelter or seating available "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 29 September 2023
" Very efficient and reasonably priced as usual. "
" Everything was very professional. Good communication in English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 29 September 2023
" a good experience "
" Very good service compared to similar renters , the car was in vg condition "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 29 September 2023
" Great value for money, and a very smooth, seamless experience from Auto Europe and Goldcar. My next cars are already booked, thank you! "
" I fully appreciate that I had a * very * cheap deal price, however the car I received had driven 70,000kms and had damage to every single panel, including the roof. The car drove well, but the body work was in very poor condition. The interior was fine, and the car was clean. Hence 5 for overall condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANNE - 28 September 2023
" see above "
" Service and experience could be improved by adopting the fuel full to full, this would be much easier than the same level on rental. Very difficult to judge how much fuel to put in the car - always too much from mem. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 28 September 2023
" Straightforward "
" Pick up was good though some confusion over excess and what insurance cover we had , supposedly new vehicle had a lot of scuffs and scratches not all of which were on photos and severity of some more than indicated , staff seemed unwilling to capture more and upgrade level of existing ones . Drop off was poor no staff to take vehicle, staff unwilling to review and sign off return . Invoice received in Portuguese and indicates charges I have no idea what these are for , Vehicle was returned with full tank and no additional damage "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by CHRISTOPHER - 28 September 2023
" I am unhappy with the extra charges, for the fuel and I should be given the option not to have to pay for the motorway transponder. "
" The attitude of the assistant was surly . I do not agree with having to pay for a motorway transponder which I was not going to use. I felt overcharged for the fuel. I had 3 warning lights on the dashboard which I reported and was told to ignore! "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 27 September 2023
" This insurance issue is rife in your industry. A complete scam. If you don't take out the insurance you get a brand new vehicle. If you do, you get something covered in dents. Being charged £400 for a couple of weeks insurance is ridiculous. "
" Demanded a credit card deposit to allow me to take the car using the insurance I had taken out with autoeurope, but their machine would not accept my card ( same with the guy next to me at the counter) so was forced to buy their insurance, more than double the cost of the car. Complete ripoff. The car also had a faulty fuel cap release and the wiper fluid was empty. Also I had booked a Tiguan but their something similar was little Renault, not similar at all. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by RICHARD - 27 September 2023
" Efficient,didn't try to sell extras when I said I didn't want any except for transponder which I needed Pick up at airport was quick and without undue delay as was rerun process "
" Good experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 27 September 2023
" Good value and simple to book "
" Great experience from start to finish. Pre checkin meant that pick up was 5 minutes. Car was clean and as described. Drop off efficient with no hours of looking for any minor thing to claim. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 26 September 2023
" very competitive rates and easy pick up and drop off process "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 26 September 2023
" Your end of the deal was okay but the Goldstar experience left a lot to be desired. I have held off complaining to them until I am sure I have my deposit back! "
" Check-in and collection of the car took about 2 hours. We didn't get to our apartment until after 2 am. I was aware of the deposit to be paid but they tried to sell me an additional insurance. It was ridiculously overpriced and he kept on trying to get me to take it out. After the long wait I was getting very irritated. We only used the vehicle to get us across to Lagos. We didn't use it again until the following Thursday as the weather wasn't so good. After a short drive the pressure low light came on for one of the tyres. I stopped and did a visual check. There wasn't an obvious puncture so I restarted to get to a garage. Shortly afterwards 3 other warning lights came on. I got to the nearest town and called recovery. It took 90 minutes to get to us and they provided a taxi to get us back to Faro. This wasn't at all convenient as we were at the other end of the Algarve. Once there they handled it pretty well and gave us a minor upgrade. I then had to drive back to Lagos. It wasted around 6 hours in all and ruined our evening, getting back to the apartment at around 9 pm. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by ANTONY - 26 September 2023
" Makes it easy to get the best prices and ammend last minute if plans change. "
" Easy collection system via Hurtz. No problems with the car aart from My only concern was that the automatic toll billing divice had been placed in the glove box and did not beep when we went through the first gantry. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 25 September 2023
" No problems... happy with service. "
" Had to wait 2 hours to pick up car after 3 planes landed in quick succession.... Nearly all car hire customers seemed to be using sixt... Hardly any customers at other car hire companies... Other than the lengthy wait I was fairly pleased with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MELVYN - 25 September 2023
" Easy to operate site but now wary about car hire companies! "
" At drop off they said they didn't need to examine the vehicle but are now trying to say we had an accident when we definitely did not and are taking money from my card!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 24 September 2023
" overall very good "
" Further from airport than expected "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANGELA - 24 September 2023
" Always a good experience with auto Europe "
" Lovely car. Great service the only concern would be the waiting to be collected and returned to/from airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 24 September 2023
" Booking with Auto Europe was simple and good value, until dealing with Goldcar. "
" The lady on reception was very pushy about selling upgrades and also told us the insurance we taken out with Auto Europe was of no use. Convincing enough to cost me considerably more money on their all cover insurance. Have still not received my deposit back on the credit card yet either. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 23 September 2023
" Easy and simple with on waiting "
" Having provided all the information upfront it was easy and simple to pick up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 23 September 2023
" Problem with insurance "
" We were charged again for fully comprehensive and toll charges again as I thought we had already paid for both but told we were not covered and charged 321 euros "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANDREW - 22 September 2023
" Frustration with the situation. Otherwise all aspects of the Auto Europe and Guerin experiences were very satisfactory "
" All was good until we dropped the car off to be told that the right rear wheel trim was damaged. I do not believe I hit the car during the rental but could not explain why it was damaged. Guerin leave the customer to examine the car on pick up rather than jointly agree it. To agree it would avoid similar situations occurring. I have had to pay over £100 from my excess for the damage caused. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by RAYMOND - 22 September 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GAVIN - 22 September 2023
" Instructions upon arrival at faro airport weren't very clear, final charges are excessive with no final invoice provided to explain what the charges are for "
" Excessive charges with no invoice provided to explain what they are for "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by CLIVE - 22 September 2023
" The car was in excellent condition, clean and very comfortable. We were very happy with the efficiency of the drop off and will certainly use your services again in future. "
" We found the booking to be easy, quick and efficient. We were pleased with the location of the pick up point at the airport. The service desk was well run and extremely quick at sorting out the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARLA - 21 September 2023
" Usually I use Auto Europe for my car rental, never had a problem, this time I used travelsupermarket that put the rental through to you it was cheaper but the car was a nightmare, never again "
" I have been renting cars a few times a year for the last 25 years, I used Goldcar a few times before, but this was the last time I've rented a car from Goldcar, the counter staff at the pick up point was very rude, he charged me €40 for 20 minutes delay, the hold on my card for petrol was €123 and usually is €73, the vehicle was not fit for purpose I had 3 cars over the rental period, the first two had warning lights on the dashbord the last one was ok. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALAN - 20 September 2023
" Don't know hos to get my money back "
" Was very happy with car. I have noticed on my credit card today that I have been charged again for the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 19 September 2023
" no omment "
" Staff were efficient and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JASON - 19 September 2023
" As always auto Europe offers great value and subsequent great service by their chosen car rental companies . "
" As always auto Europe offers great value and subsequent great service by their chosen car rental companies . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by SIMON - 18 September 2023
" Best rates. Super easy. No waiting at the airport. Brand new car. "
" Super friendly staff. Helped me when I got stuck with the rental process onsite. no waiting! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLINE - 18 September 2023
" Straightforwardp "
" Everything at the Hertz/Dollar desk went smoothly - one of the best car hire experiences I have had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEFFREY - 18 September 2023
" You stated on the contract that the rep from centuaro would meet us in arrivals at the airport....that wasn't the case, which caused some problems. "
" There was damage to vehicle not highlighted on the form. They stated the fuel tank was full...it wasn't. I had to take pictures and email head office. However there was no arguments when I returned the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by ROY - 18 September 2023
" The whole process of selecting, booking, collecting and returning the vehicle was easy, and would not hesitate to use this service again. "
" Staff at both pick-up and return were very helpful and explained details carefully and very polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 17 September 2023
" Very, very disappointed in the 1 hour 10 mins delay queueing to pick up pre booked rental vehicle. Arrived at desk at 9;50PM finally served at 11:00 PM. As a frequent commuter to FARO and previous Sixth customer I have never had such a horrendous delay "
" See below "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 September 2023
" Would certainly recommend. "
" First class service.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN PAUL - 17 September 2023
" Would use them again "
" Very good. Friendly helpful staff. Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MATTHEW - 16 September 2023
" Great service and collection and drop off was very easy. Just need better instructions on where to meet for the pick up "
" Great service. Only comment could be the arrival destination isn't as clear as it could be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 15 September 2023
" Same as above "
" Counter staff at pick up were friendly and efficient Price of the vehicle was very good Car was not fully cleaned before handover The policy to not provide 24 hour recovery when not taking the excess cover is a bit strange (obvious sales trick to take the enhanced insurance cover, which is very expensive) There was a 15/20 minute wait for return of the vehicle. This is due to the absence of any counter staff at the returns desk. This isn't really acceptable considering drop off at an airport location with flights to catch. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 7
FARO, PT - Reviewed by LASZLO - 14 September 2023
" Don't trust this company. "
" xxx "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by KIERNAN - 14 September 2023
" The staff were pleasant and it was a quick turnaround both times "
" We were late and it was a very quick process no bother The car had a dent but its a hire car i suppose "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ADAM - 13 September 2023
" We paid for full insurance with Autoeurope and once at the Goldcar desk we were told it was worthless and had to take out another expensive insurance policy that was more than twice as much as the car hire. We called Autoeurope to discuss the situation and the member of staff hung up mid conversation. Very poor service and misselling of the policy too. Never again and would recommend anyone else to avoid also. "
" Stressful having to pay extra for the insurance, car was very dirty inside, covered in stains on the seats too, the other option was clearly accident damaged and the bonnet wouldn't close properly due to the catch not lining up could easily flip up at motorway speeds and cause an accident, not the standard we would expect from any hire car business. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by JAMES BISPHAM - 12 September 2023
" Excellent company, good cars, efficient process - would use them again. "
" Very efficient and close to airport. Was waiting a long time for the initial collection, but that was more due to the amount of people rather than any issues with Klass Wagen staff . Might be helpful to have more staff working at peak times, if there are a lot of bookings to work through, but other than that it worked very well indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROSE - 11 September 2023
" Always helpful when I ring - website easy to use easy to modify should you find cheaper or better at a later date Always use this company as consistently good experience with them "
" Very smooth tried to sell further insurance but most do and I know not to as I buy full protection separately. Very polite staff and all went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 11 September 2023
" Positive "
" Friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEX - 11 September 2023
" My flight was cancelled due to the ATC issues resulting in us booking onto a flight a day later. I spoke with Auto Europe customer service and explained the situation. The representative said they'd send a message to Centauro and ask if I can pick the car up a day later, saying that this should be resolved quickly. I arrived at Centauro 24 hours after initial pick up time/date and they hadn't received any message from auto Europe and they had released my car due to no show. They said that if you would have contacted them (as I was told that was happening) they would have held onto my car rental. I have lost the ~ £141 initial booking and then had to pay ~€448 to Centauro for another car rental booking upon arrival. Absolutely appalled at the customer service by auto Europe, if you had contacted Centauro as stated I wouldn't be £400 out of pocket! I would like this resolved. "
" Centauro were great when we arrived at Faro. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ELYAS - 11 September 2023
" The deposit was not returned promptly and still waiting forbb be it "
" I did not get the car that I booked "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
FARO, PT - Reviewed by LIAM - 11 September 2023
" see above "
" Scam company - extremely long queues at the check in desk due to every customer complaining because they forced us to pay an extra EUR215 for their 'insurance' or threatened to hold EUR3,000 on our credit card for 3 months if any damage including a tiny scratch is made on the vehicle. They also did not provide us with the correct size of car we had paid for. We paid for a VW T-Roc and they provided us with an Opal Mokka which has a much smaller boot size and we couldn't fit all of our luggage inside the boot (two large and one small suitcase). It only fit the two large. They insisted it was the same category of car but how can it be? Scam artists "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 11 September 2023
" Overall happy and do appreciate that is was our fault the jacket was left in the vehicle however we do think it could have been handled better. "
" We have rented from Drive on holidays previously and have been satisfied with the Montenegro branch however upon dropping the vehicle back we accidently left an expensive ladies leather jacket in the footwell behind the passenger seat. We contacted them very promptly however they state that it has not been handed in by their staff so we have asked them to check with the next hirer as they said the vehicle went straight back out. We are still waiting for a response to this. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 10 September 2023
" I have booked again later in September. Nothing more to add. "
" The car was good. My only comment is that you (like other rental agencies) do not provide a map or any directions for the driver. I was not advised how to leave the airport! Also insufficient time was given to examine the car to ensure there was no damage. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by ROGER - 10 September 2023
" Simple to use, clearer information needed on different deposit/insurance options for each rental company. This caused a lot of stress for some of our fellow customers with small children. "
" The pick up was very organized, the car was just the right size for our needs. What wasn't so good was that we didn't get our deposit back & were told it would be returned "next week". No indication of what day, so will wait and see how long that will take. This wasn't made clear when we collected the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 07 September 2023
" Stressless "
" Great service, good price and a clean safe car - excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 07 September 2023
" Quick and simple as usual. Will always recommend. "
" The staff were both helpful and quick. There was some available to accept the car when we returned it. I always feel uncomfortable about just returning a car with no staff to inspect it. The car had done a lot of miles and as such had a lot of scratches and scuffs, however this did not affect my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANDREW - 06 September 2023
" Could have been a lot faster "
" Paperwork for car fast . The 25 minute what outside for car not so good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTIAN - 05 September 2023
" I'm happy with the service. "
" Guerin have always been brilliant, friendly, quick to pickup and easy to drop especially when returning out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTOPHER - 05 September 2023
" As above. "
" Value is marked down because of the excessive costs due to me not having a permitted credit card. Yes, it's in the T&Cs but when you're busy and trying to organise loads of stuff for your holiday then things get overlooked. Feel that companies could be a little pragmatic and accommodating about such things - to say that AutoEurope insists on the use of Visa/Mastercard at time of pick-up when you accept AmEx for a car hire payment is a nonsense. Also, when I present the car hire firm with both evidence of pre-purchased excess insurance and that the necessary funds are available on a debit card, I feel that the premise for the security block is somewhat negated and to have to make an additional payment far in excess of the original booking is wholly disproportionate. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by NATASHA - 05 September 2023
" After a tiring flight, staff was welcoming and efficient. This made the process of driving off and reaching hotel much faster and relaxing. Couldn't fault, will continue to rent from Guerin ; ) "
" Experienced staff, fast checkout and no hustle! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRY - 04 September 2023
" .. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JONATHAN - 03 September 2023
" Whilst your service was fine one of your suppliers let you down but as they are your supplier this has to reflect on you also. "
" I was charged €50 for extra clean because there was sand on the back seat. This would have taken a few minutes extra to hoover. The car was hired in a beach holiday location! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FARO, PT - Reviewed by MICHAEL - 01 September 2023
" Have rented a few times through AE. Good prices. Never had issues with the Auto Europe prices, platform or information. "
" Everything went well and as planned. No hidden fees or agenda. Had to leave a deposit charge on CC for auto liability as well as for tolls. Still awaiting final tolls calculation (4 days later) but other than that, this was a great experience. Car was good and in great condition. A few previous scratches were well documented. I liked how everything was handled electronically...a well thought out system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PEDRO - 31 August 2023
" I always use Auto Europe for all my car hires. "
" Really pleased - everything was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAMILLA - 29 August 2023
" In all, it was very easy. "
" The staff at Sixt in Faro, were very friendly and helpful. It was all very easy. The car was clean and comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by SANDRA - 29 August 2023
" I tend to always use auto Europe and will continue to do so as they are very competitive "
" Easy to find, ease of check in which was very efficient and the same on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JESSICA - 29 August 2023
" Hiring through Auto Europe was extremely easy, and I found the best rates through this site, so was very pleased with the service. Unfortunately, Goldcar did not live up to the same standard, but I would use Auto Europe again. "
" Goldcar have charged me for a scratch, which I pointed out on the vehicle upon collection. In general, the car was extremely scratched and not well cleaned upon collection. I have emailed them photographic evidence of the damage present at collection, but their customer service turn around time is extremely slow, and they have not responded to my emails within a week. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 2
FARO, PT - Reviewed by PAUL - 27 August 2023
" As above "
" Upon delivering the car back the drivers side footwell had a small amount of sand in it from my husbands shoes and they charged him £10 as they will have to clean it. He told them to give him the hoover and he would do it himself in seconds - they reimbursed him his £10. It's ridiculous, where is the cut off on extras if you even charge to clean the car. I should hope the car is always cleaned between rentals. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by GASPAR - 27 August 2023
" Good service from car rental "
" No Instructions on paperwork on where to catch mini bus to car rental,or name of company bus "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 27 August 2023
" Wish people to make sure and double check "
" I have been charged with services that did not ask for and not required and not been told at the time ,only found out on my credit card statement "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANOME - 27 August 2023
" Easy. No issues friendly team "
" Quick, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 23 August 2023
" No problems would happily use again. "
" Efficient staff, no issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 22 August 2023
" Extra insurance option I took was worthless as did not cover the full excess. I ended up having to take further insurance from Klass Wagen for €150. Poor pick up details supplied on voucher. Staff member I called was unable to tell me where to find the shuttle service. "
" Unclear from Voucher where shuttle service departed from at the airport - the manager informed us this was an Auto Europe issue for not supplying the details they provided. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DIANNE - 22 August 2023
" Very good "
" Found it a very positive experience and will definitely book with this company again. The only thing outstanding is we returned the car with a lot more petrol than on collection and we were promised some recompense? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LISA - 21 August 2023
" The same as above. I actually had shocking customer service from Auto Europe. I actually spoke to someone on the phone and they have yet to bother to get back to me. I expect a full refund for the car since I never got to use it at all. "
" Appalling overall. Car got a puncture on the way from the airport to the place I was staying. I had to wait nearly two hours alone, early hours of the morning. The roadside assistance guy was great but could only put the temporary tyre on and tell me to contact Sixt at Faro airport. Sixt at Faro were closed all weekend and after an hour and a half on Monday 31st July of no joy of ringing various numbers, I spoke to customer service at Auto Europe who said they deal with it. I'm still waiting for them to get back to me. I even followed up with an email. Still nothing. Finally got through to Sixt UK on the Thursday who got in touch with Faro. I was told I couldn't swap the car so I arranged for a tow truck to collect it as it did not feel safe to do a 45 minute drive all the way back to the airport. Later I was told they could swap it in the end I said I'd had a resolution and would stick with it. I had no car for the entire duration of my stay. I'm trying to get a refund but cannot find any way of making a claim or a complaint. Quite honestly, I will never use Auto Europe or Sixt again. Since then, my family who all had bookings have cancelled ahead of their holidays. If you bother to read this I would like someone to contact me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by DHAVAL RAMNIK - 20 August 2023
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 18 August 2023
" Great staff, easy pick up and drop off. Good car and good value. "
" Great staff, easy pick up and drop off. Good car and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by THOMAS - 18 August 2023
" All good with AutoEuropeand the booking. Thanks "
" Good service and car in fair condition, but with lots of marks on it. At collection i was made to feel really uncomfortable and put under pressure to purchase additional insurance over and above the additional insurance I paid for when booking. I found this really unpleasant. Otherwise ok. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by STEVEN - 18 August 2023
" So easy to use. "
" The car windows looked like they had been cleaned with a dirty floor mop. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JAMES - 18 August 2023
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROSE - 17 August 2023
" Nice staff, very polite and friendly. The pick up and drop off driver also very nice and helpful. Good car in good condition. Everything went smoothly and I would definitely use them again. "
" Very good, very nice staff. They obviously asked about buying added insurance however did not give it the hard sell which I liked because I have had this many times with other rental companies who push with warnings of huge excess and risk scenarios. The staff at Klass Wagon did not do this and were very nice and complimentary when the car was returned to them in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 16 August 2023
" Great experience - would definitely use again "
" Yousef, who handled the collection of the vehicle was super efficient & friendly. Made sure we were looked after. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 15 August 2023
" Overall an easy process from booking to collection/drop-off. "
" Friendly service and far better than other rental companies I have used. Car was clean and in good condition. Easy collection and drop-off, only a slight delay with transfer back to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by RYAN - 15 August 2023
" I would highly recommend using these guys. Service was top notch "
" It was a great pleasure dealing with these guys. Very quick and efficient service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADRIAN - 13 August 2023
" See above. "
" Disgusting people at Klasswagon. Poor transfer only option was for 10 year old on lap with it being late 30 degrees. Long wait for bus, followed by 45 minutes more in the blazing heat at the depot. Eventually through and then forced sell of lots of things, made the whole thing very intimidating and felt taken advantage of. Tried to give me a much smaller car than paid for. Got a T Roc eventually (made me and my kids wait longer) which was not big enough to carry luggage. Kids squashed but left after 2 hours of lost holiday by rude, unacceptable people. They blamed things on your company and then said any disagreement I had to take up with you both. You are in business together (broker and provider) yet the customer is the go between according to them. Ruined my holiday, made my partner and kids cry and are not very nice people at all. Poor service (bus and deport). My advice is don't do business ever with these people. I was not alone in these views, others there felt the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by MATTHEW - 13 August 2023
" Great all round experience and best price I could find. "
" All very easy and convenient - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FATOS - 12 August 2023
" I had a survey from Jet2, RyanAir, Stansted airport and American Express. All had 10 out of 10 for their services they provided and ensured my family holiday went as smooth as it could be with no hidden charges. So don't think i gave you guys zero just for fun. What's more disappointing is that Eloise from your reservation team did not even apologise l, but contniued to send me the gold car terms and conditions. Which I only read once I received the voucher. If I knew these extra hidden charges. I would not have went ahead with it. "
" Complete rip off. I made a reservation for a Ford Fiesta through your website and completed the payment process. However, upon arriving at the Gold Car hub, my frustration began to build as I had to wait for almost an hour to pick up the car. The delay was caused by numerous customers complaining and raising their voices about various issues. To my surprise, I was informed that I had to pay an additional fee of €1200 for insurance, even though I had already paid for it online. The staff at the counter claimed that the insurance I had purchased was from a broker and not valid. Furthermore, I was going to be charged €40 as a penalty for being late, although my lateness was a result of the extended waiting time caused by the number of customers expressing their concerns. Additionally, I was asked to pay €150 euros for toll charges and €60 for petrol, in case I forgot to top up before returning the car. As these were not the terms I signed up to upon reservation and payment. I was forced to cancel the reservation due to the extortionate amount I was asked to pay. With almost two hours passed and my two children and wife having to wait. As a last resort we had to take a taxi to hour hotel at 12:30 in the morning. I must emphasize that this level of service is far from what I am used to and is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DION - 08 August 2023
" Auto Europe are great but I would not use Klass Wagen again. "
" 1. The Shuttle bus pick up was not signposted at the airport 2. We could not reach the contact number to get help - it was fortunate we spotted a shuttle bus and managed to make our way over. 3. The car collection process took over an hour after the shuttle bus arrived. (Kids and Partner had to sit outside on plastic chairs in the heat. 4. Once at the desk there was some severe pressure selling by the consultants to buy further insurance - quoted a further £200 on top of the £150 i had already paid to Auto Europe to remove the threat of them keeping my 2600 Euro reserve on the credit card. I resisted and took my chances as I am very careful. 5. Car was in good condition 6. Return process uneventful 7. No Damage to the car and I have not lost my 2600euro reserved against my Card 8. Ultimately worked out okay but the initial contact was not pleasant "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DEAN - 07 August 2023
" As above "
" No spare tyre and so boot just collapsed, added insurance cost were hidden until the helpful people at the airport pointed the actual cost out "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by IAN - 06 August 2023
" Will definitely book again "
" Great service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 06 August 2023
" Overall a very good experience with Klass Wagon. Thanks to the staff. "
" Great value for money, car was good but no water in washers and rear wiper missing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by WAYNE - 06 August 2023
" Bad experience, they wanted more money for insurance, fuel, all extras 1500 plus euros "
" In the end having spent £100 on the website when went to pick the car up they wanted another £1600 who can pay that so in the end didn't get the car. I paid £99.99 and would like a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JAIME - 06 August 2023
" Information was misleading. Had to pay an additional amount 6 times more than what we already paid Auto Europe. Should have rather booked straight with Gold car. Really disappointed. "
" The price was a bit high "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by LESLIE - 06 August 2023
" All good apart from pick up. "
" Only issue was we waited at the airport pick up point for what felt a long time with two young lads (3 and 5 years old) in the open (hot!), had to contact by phone to organise collection. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 06 August 2023
" Have found Auto Europe to be very efficient and easy to deal with and always able to satisfy my requirements. "
" Good experience except for car return when we were charged for a full tank of fuel even though the car fuel tank was full when it was returned. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by KATHLEEN - 05 August 2023
" It was not clear from the information we received that the rental car office was off site and we received no information that we had to catch a pick up bus to take us to the office. As a result we were delayed by approximatley an hour "
" Pick up was very slow and we were not happy with the attempt to sell us excess insurance when we had an annual excess policy "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICOLA - 04 August 2023
" Absolutely awful. The agent pretty much told me I was stupid whilst trying to extort further funds from me for items I thought had been included (GPS) and as they would not accept excess bond on debit card, then tried to make me pay additional insurance costs of over twice the rental fee. If it wasn't for Hertz providing a great walk-in experience our holiday would have been ruined. Will only ever book directly with Hertz in future and will urge anyone / everyone I speak with to do the same. "
" Absolutely awful. The agent was rude and unable to fulfil the voucher; told me I should have booked directly not via Auto Europe. I have requested a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 02 August 2023
" if you dont take out the extra insurance with them ,they will hammer you Never again "
" they give me the wrong contract and i had to drive back to airport next day to change paperwork, and they said not to fill up the car as it was now free because of the hassle they caused , an invoice has now been taken out off my credit card for refuelling 97.54 and 312.21 for a shimmer on the drivers door panel , which was already on the panel and can only be seen with the sun,shining on it ,i received the car at 23;00 hrs in darkness ,Ripp off Company ,Avoid "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by STEVE - 02 August 2023
" Having to wait 30 days for my deposit back "
" I was not happy to spend &181 extra because I did not have a credit card "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by ROBIN - 01 August 2023
" Queued for ages to get to car rental shop, queued for over an hour to get to desk. Car was far too small and could only get one suitcase in the boot. No alternatives so we weren't able to hire from them and had to head all the way back to the airport. An absolute joke. Worse ever experience hiring a car. "
" Queued for ages to get to car rental shop, queued for over an hour to get to desk. Car was far too small and could only get one suitcase in the boot. No alternatives so we weren't able to hire from them and had to head all the way back to the airport. An absolute joke. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by WAYNE - 01 August 2023
" Excellent "
" From start to finish very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICK - 01 August 2023
" NA "
" took ages to get the car car too small charged way to much for kids seats which didn't even fit in the car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FARO, PT - Reviewed by GARY - 31 July 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIMEE - 31 July 2023
" It wasn't clear from the pick-up instructions that this was a shuttle. It also wasn't clear in the confirmation that the hire company was Klass Wagen - I thought it was Auto Europe and looked for your airport location The shuttle from the airport took a very long time so there was lots of waiting. I wouldn't have booked a car that wasn't located at the airport if I had known. I was also made to pay €50 on collection for the car - more than twice the cost of the rental as a damage waiver. I believed I had added this to my original booking. It ended up being a complete rip-off and my £22 car cost £72. "
" It wasn't clear from the pick-up instructions that this was a shuttle. It also wasn't clear in the confirmation that the hire company was Klass Wagen - I thought it was Auto Europe and looked for your airport location The shuttle from the airport took a very long time so there was lots of waiting. I wouldn't have booked a car that wasn't located at the airport if I had known. I was also made to pay €50 on collection for the car - more than twice the cost of the rental as a damage waiver. I believed I had added this to my original booking. It ended up being a complete rip-off and my £22 car cost £72. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by OWEN - 30 July 2023
" As above - excellent service "
" Amazing service , lovely staff - nothing was too much trouble - highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHARLES - 28 July 2023
" CAME UP WITH A BUG DISCOUNT BETTER THAN COMPETITION PAPERWORK HAD INCORRECT COLLECTION DETAILS "
" THE CARS HAVE BRIGHT SHINY HUBS THAT ARE VERY PRONE TO DAMAGE. THEY WERE VERY QUICK TO CHARGE FULL DAMAGE ON RETURN - EVEN THOUGH DAMAGE WAS IN PLACE BEFORE RENTAL! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 25 July 2023
" I was a little disappointed with the car very small for that range of car. Child seat was very expensive. "
" It took a great deal of time to collect the car. And the cost of the child seat was crazy. I could have bought a new one. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by GARY - 24 July 2023
" Good "
" Good this person spent to much time trying to sell extras you close your ears in the end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by EDUARDO - 24 July 2023
" Auto Europe website was ok, though it was a bit unclear where to pick up the car from, as there was no instructions about the dealer being outside of the airport and me needed to wait for a service of theirs to pick me up. I had to call them up on my phone to get instructions about this. Next time it might be better to just get one of the dealers at the airport directly. "
" I was not accepted my credit card because it was not physical. In the terms and conditions it does not state that the card needs to be physical, just that the customer must know the PIN number. The credit card numbers can be introduced in the machine when the magnetic band is not working, so this would have been a possibility. I explained this to the counter staff - he refused. The only solution that was provided (besides not renting the car, which was not an option for me given the time), was to pay the full insurance which I didn't need to as I was already fully covered by my card. I felt extorted to get the full insurance from the company, when there was no need. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 24 July 2023
" Great pricing "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARC - 23 July 2023
" I'll leave comments until i see how Auto-Europe deal with the Sixt overcharge. "
" Understaffed, long queue to pick up (50 mins), pushy sales staff to try to scare you into insuring the excess, didn't respect full to full fuel policy, charged me for a full tank of fuel at pick up and told I had to rent the motorway toll device even though I wasn't going near a motorway. Shocking service. Will be vigorously pursuing a refund for the fuel and toll device hire via Auto Europe tomorrow. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 22 July 2023
" Hopefully the above comment explains my grievance. The car was great but having 2k taken out of my bank account meant I was really nervous every time I got in the car. "
" How was I able to book using American Express with you but not use that with gold car? You need to align with the provider. That was incredibly frustrating and made the pick up very stressfull. It was in the gold car terms and conditions (if I'd bothered to read them all, but who does?) to be fair but I think you should change this anomaly as I would never recommend anyone to use either you or gold car on that basis. I hope this is constructive feedback. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 22 July 2023
" X "
" All good. Easy pick up and staff very helpful. A little confused that they took a card swipe for €83 in case I brought the car back with less than a full fuel tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUMBERTO - 21 July 2023
" Kindness Politeness Friendly "
" Kindness Politeness Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 21 July 2023
" Over all ok "
" Although we paid for extra insurance in the UK, I was told that wasn't good enough and if I scratched the car we would have to pay a £600 excess so had to take additional insurance out at the counter and because we picked the car up at night. The handover was very difficult as there was no lighting in the car park to see any dents scratches or imperfections on the car before we took it , had to walk round with iPhone torches out and we found scratches that weren't On the log sheet "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by RAYMOND - 19 July 2023
" As above "
" Very easy process. Friendly professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEROME - 18 July 2023
" Good value for money rental through Auto Europe and almost bew cars from Centauro. Hidden costs not originally mentioned for fuel and toll deposits which seem to ge con and a struggle to retrieve. "
" Off airport collection with inadequate instructions on pickup arrangements. Heavy sell on additional excess insurance at desk and hidden costs for fuel and toll deposits which was not mentioned in rental contract being sprung at collection desk. Still awaiting refund of toll deposit more than a week after return with all know tolls paid. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by BLAIR - 18 July 2023
" Wry east app to use "
" On return it took 45 minutes to check in the car. Large number of returns and only 2 staff checking the vehicles! The staff member all edged there were 2 very small " new" chips on the bodywork which were on the car originally. Don't know if they will charge me for them but the condition and age of the vehicle suggests these are superficial. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by NIALL - 17 July 2023
" see above - short term charges should be communicated before booking. "
" The instructions said there would be someone to greet us at the airport, there was no one. also no one could tell us where to go for the pick up, i.e. in which car park, so it took us over an hour and lots of asking strangers where the Centauro pick up point was, to find the transfer bus. Once we got to the pick up office they charged me 100 for tolls, of which I used less than 5 but I'm still waiting 9 days later for my refund. They also charged me for petrol event though it was returned half full as instructed. The car itself was excellent and after we dropped the car back the transfer was only about 5 minutes. So apart from keeping 70 euros for 7 days and 100 euros for 17 days (so far) it was fine. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 16 July 2023
" G "
" Car was not full of fuel on collection. Only noticed when I was 1km away from the collection at my hotel. Tank was only 3/4 full. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by PHIL - 16 July 2023
" Disappointing "
" Worse condition car we have ever had from Goldcar "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by JOHN - 16 July 2023
" Excellent "
" Absolutely first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUMBERTO - 13 July 2023
" Professional, kindness and politeness. "
" Professional, polite and kindness "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 12 July 2023
" The experience with Auto Europe was excellent, however the experience with Centauro has been spoiled by them claiming there was damage to the vehicle after I had returned to the UK. "
" I dropped the vehicle off and there was damage to the wing mirror. I was invoiced 160 Euros for this. However since returning to the UK £89.88 has been taken from my credit card by Centauro. When I contacted them they said it was for damage to the bonnet. I was not informed about or shown any damage to the bonnet when I dropped the vehicle off. This is being disputed with Centauro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 11 July 2023
" Would definitely use sixt again "
" Fast service and great car. No hard sell on insurance and extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 11 July 2023
" Very smooth car collection and drop off "
" Very expensive should you choose Budget insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 11 July 2023
" Good value with no issues at all. "
" I have used Budget a number of times. This was one of my better experiences. Pick up was quick, car was a recent model and drop-off was easy. Very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 11 July 2023
" Good service and no queues with a quick process . Thanks to the Friendly staff for making the car rental a good experience! "
" Compared to service provided by other rental companies I have used in Faro, Europecar were the best , hassle free and brilliant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by STUART - 10 July 2023
" Good service "
" Great staff, car in excellent condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK ANTHONY - 10 July 2023
" Used Auto Europe for many years with no issues. "
" A short wait on pickup but otherwise all aspects of car hire were positive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEVGENIJS - 09 July 2023
" None "
" None "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by FREDA - 09 July 2023
" Good car higher company with competitive prices. Would use them again "
" It was a very busy time for the rental company as there was a festival going on so it did take a long time for my car to be ready to pick up and the car did have a lot of scratches and dents to begin with but after that everything was fine. The car drives well and we had a much quicker drop off. All the staff were lovely and so would definitely recommend "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by PETER - 08 July 2023
" Easy booking, easy on airport collection Guerin staff all v good. "
" Quick, friendly and informative check in. Car good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 07 July 2023
" Dollar are only a broker and any issues you need to go to the hire company itself. "
" the waiting time was too long to pick the car up - 1 hr + "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 05 July 2023
" Worst car hire experience in many years, they were terrible. Picked the car up and it had over 50 defects on it, on return they tried to say I have caused a problem with the door and I had to produce photos and time stamp. Given there were 50 + defects we could not photo everyone, when challenged they said I should have asked to see it in the light and taken photos of everything. All in all a really unpleasant experience, on bus to airport were also trying this with other people. Do not hire of this Company. Location layout is a nightmare, waited over 50 mins at pick up. "
" Staff were dire and unhelpful. Worst car hire experience in many years, they were terrible. Picked the car up and it had over 50 defects on it, on return they tried to say I have caused a problem with the door and I had to produce photos and time stamp. Given there were 50 + defects we could not photo everyone, when challenged they said I should have asked to see it in the light and taken photos of everything. All in all a really unpleasant experience, on bus to airport were also trying this with other people. Do not hire of this Company. Location layout is a nightmare, waited over 50 mins at pick up. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
FARO, PT - Reviewed by CAROLINE - 05 July 2023
" Process was very easy "
" Staff were very courteous and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 03 July 2023
" Absolutely no problem in recommending this company. We had a very good experience with them "
" Really impressed with Klass Wagen. Car was in excellent condition and comfortable to drive. Drop off was super efficient and the free transfer to the airport was especially helpful. Really good customer service and would have no hesitation to recommend anyone to use. When we return to the Algarve, no doubt will be very happy to use Klass Wagen again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 02 July 2023
" Excellent price for the car I borrowed. "
" Only took 10 minutes to collect the car and about the same time to hand it back. The cars seem to be in good condition, the one I used had less that 6,000 Km on the clock. The only slight negative is that the shuttle used to the airport could do with improvement. The step to get up into was so high that my wife really struggles to get in. Overall they seem a good provider. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GIUSEPPINA - 01 July 2023
" It was fine. "
" It was fine - took a while to collect the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROBERT - 30 June 2023
" Far too expensive compared to the quote. I'd paid my deposit and felt auto Europe or budget who the car was contracted from dissatisfied and disgilusted at the cost "
" Quoted a reasonable price car was from budget, charged literally hundreds of pounds more. I did upgrade to a slightly larger car and add insurance protection plus accept Toll charges however look at my invoice and explain how the quote became a bill 3x larger than the quote. Absolute rip off. I'm going to post my invoice on media and warn people "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 30 June 2023
" Generally satisfactory other than cosmetiic condition of vehicle "
" Car mechanically sound, but many minor dents & scuffs all over "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FARO, PT - Reviewed by JAMES - 29 June 2023
" Very good car and lovely and clean "
" Great people to know "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 29 June 2023
" Klass Wagon process is very long and unnecessart, the cars are not great quality either - would not use again "
" The first vehichle they gave us has tape holding the front windscreen in - we declined the car, the next had many bumps / knocks and collected a 10 pm in a very dark yard where it is not possible to inspect the vehicle properly. At drop off they advised that everything was fine - full to full and no more damage, I asked for a reciept and confirmation of the refunds, it will be on you email in 1 hour ... well thats after I have left and not sure its arrived - nervously watching my credit card for the refund ! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
FARO, PT - Reviewed by JAMES - 28 June 2023
" Overall no problems and I was able to source a decent car at a reasonable price, but please can we get away from the culture of agitating the customer into buying more insurance at the point of picking up a car - this should all be done at the time of booking online. "
" I thought I had taken out full insurance when I booked through AutoEurope, but was still subjected to the Hertz insurance selling pressure. When I said I had already taken out full insurance, I was told that it in the event of a claim would be faster dealing with them rather than the broker (I take it that means AutoEurpoe?) However I thought that the car could only be insured by one provider? I wish that I did not have to endure the extra pressure of insurance selling when trying to pick up a car and get on with my holiday. I also had to have a large sum blocked off on my credit card as I did not take Hertz extra insurance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by BARBARA - 28 June 2023
" As above "
" The only issue was the lengthy delay in being collected from airport in arrival and taken to office. Insufficient staff to meet demand. Driver was helpful and explained issues - otherwise could not fault service. New car - a pleasure to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by OSKAR - 28 June 2023
" CRAP "
" THIEVS FORCING CUSTOMERS TO BUY INSURANCE PLUS TERRIBLY LONG WAITING TIME. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 26 June 2023
" Great service from start to finish "
" Great customer experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 26 June 2023
" Auto Europe has always been a good site for car hire. "
" Efficient and overall quite good. The car although nice enough did have a lot of marks and dinks all over that did cause us concern as you worry you would be charged for damages already sustained. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 25 June 2023
" I did not appreciate the hard sell on extra insurance nor did I enjoy the abrasive attitude of counter staff. "
" I had thought that I had covered all insurances so I was surprised to be confronted by an extra charge "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSELL - 24 June 2023
" Gurien "
" Goid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALBERT THOMAS - 23 June 2023
" Unfortunately due to the performance of Klass Wagen I cannot recommend auto Europe in the slightest. "
" Pick up from and drop off to the airport was a mess. Only using one small van (7seats) for dozens of passengers is a joke! This often meant groups getting split up which can and does cause distress. In my group of 4 I was taken first to the facility to start the paperwork and was promised that my girlfriend and 2 sisters would be brought in the next shuttle (as families that have been separated are given priority). After 3 shuttles back and forth I was advised that the driver was too busy and he wasn't sure when he would have space to bring them to the facility so I would have to drive to the airport and pick them up myself. This was over a hour after I was first picked up and was at midnight. Driver (who I appreciate is rushed off his feet) I feel tries to do what he thinks is "right" but quite frankly is out of his depth and only adds to the shambles of the process. My group had to wait well over 30 minutes after returning the car to then get in the van to the airport. We were not the only ones. When I asked if another member of staff can use the second van to shuttle people to the airport this was shut down because "sorry people are away for lunch and we don't have the staff" despite multiple staff members (not the gentlemen washing the cars) walking around aimlessly chatting or sitting around on their phones doing nothing as there were no customers picking up cars at that point, only dropping off. The staff at the facility will try to oversell and take advantage by pushing additional cover, add ons etc and use a combination of fear tactics and fast talking to intimidate and pressure people into making decisions. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by CAROLYN - 20 June 2023
" Returning the vehicle was a painless experience and very quick as we had taken out the accidental damage insurance. "
" It's definitely worth taking out the accidental damage cover when hiring a car. It's well worth it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE - 20 June 2023
" Like all way easy to book and all clear. "
" All good but a little slow on the checking and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 20 June 2023
" What you want quick and efficient "
" Plenty of staff great pick up and check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 17 June 2023
" Great "
" Drive on good value excellent service very happy with entire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 12 June 2023
" Very efficient "
" Could be a problem waiting in rain at Faro Car Park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALBERTO - 11 June 2023
" Very good. I have used Sixt previously and the service was excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 11 June 2023
" Perfect "
" Great car & much quicker than normal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRAMLEY - 10 June 2023
" Excrement! No complaints, great communication. Initial website was a bit crowded with informationand hence slightly overwhelming. "
" Slick, efficient, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 08 June 2023
" See above. "
" Your insurance is a rip off. I had to pay another 200 pounds at the klass wagon office because the insurance you sold me was inadequate. Very disappointed. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 07 June 2023
" See above "
" Actually our main complaint is more directed towards Auto Europe. On the website it says airport collection and drop off. It isn't. It then said meet in arrivals. It isn't, you have to take your luggage way out into the car park to find the pick up point. Then have a ten minute drive . I paid you for the insurance. But then had to pay Centauro again for the same cover. I paid your for a delay cover, totally unnecessary! I then had to pay 140 euros for a full fuel tank. Refundable if returned full. In all we are very unlikely to ever use you again and will advise all family and friends likewise "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTYN - 06 June 2023
" As above "
" When I got home I got charged for an additional driver which was stated as free when I booked. I didn't even need one but as it was offered free I put my wife's details down and she didn't even drive it. Trying to recover monies through my credit card company as mid-sold "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 05 June 2023
" We liked the car we hired .. very quick customer care in getting and returning our car "
" They were very friendly helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VITOR - 31 May 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 29 May 2023
" Whole experience very positive "
" Very smooth pick up and drop off at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHIL - 29 May 2023
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 27 May 2023
" Was charged an out of hours charge which was not clear when I booked the car with auto Europe "
" Was charged an out of hours fees which was not clear at point. Of booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by KATHRYN - 24 May 2023
" overall a good experience and very convenient collection and drop off at the airport. "
" There was a slight delay when we collected the car and we had to ask where it was. The member of staff then had difficulty in finding it in the car park. When he brought it to us he should have explained about the car, i.e. what fuel it used but just handed us the keys and walked away. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 24 May 2023
" After many times with yourself I am very disappointed "
" As per the email to Auto Europe about extra insurance that I had already paid for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by ROBERT - 22 May 2023
" Auto Europe has always been my preferred option - easy to change your plans and no wait in trying to contact you. "
" Brief wait for other customers when checking in a short walk from the terminal. The car was available and nearby. As there is a toll road there was a small supplement when using - making it very easy. Return was also easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 22 May 2023
" Easy to book, great car, good price "
" Super service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RONALD - 20 May 2023
" Still waiting refund of deposits "
" Nobody there at 8am for vehicle drop off and still awaiting refund of deposits "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
FARO, PT - Reviewed by MICHAEL - 18 May 2023
" Easy collection and return of the vehicle by shuttle drivers from the airport car park "
" The car was a very new hybrid Fiat Panda which was extremely economical and easy to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ED - 15 May 2023
" V good "
" V good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 15 May 2023
" as above "
" Collection of the car on arrival at midnight was exellent. Couldnt fault the staff dealing with out handover and running us through the car. However the drop off on return was ridiculous. They went round the car with a fine tooth comb looking for the slightest thing that they could mark as deficient. They highlighted a 1cm scratch on a tyre that was impossible to have been identified when we collected the car. There were no scuff marks which clearly wasnt something caused by myself during the hire. it appeared they were trying to put something on me that had happened previously to cover their costs of replacing the tyre. Eventually the manager on site disregarded the issue "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTOPHER - 14 May 2023
" one word - awful, No customer service or care, just rip people off for more money. "
" I was charged 90EUR more at check out and was told if I did not pay there would be a 1000EUR deposit. Despite me having full damage insurance she demanded I spend more, if it wasnt for it being midnight in a foreign country I would have walked off and not had the car. The customer service was disgusting. I will never use goldcar again, and will never recommend to friends. Disgrace of a company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
FARO, PT - Reviewed by GRAHAM - 08 May 2023
" Why is it an extra 100 euros just to add a second driver? There is only one steering wheel?? "
" Cost of adding extra driver is extortionate and a rip off. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by HAROLD - 07 May 2023
" All in all, entirely satisfied "
" Friendly and professional. And the cold bottles of water a welcome bonus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LISA - 05 May 2023
" Got what I asked and paid for "
" Straightforward in getting car due to pre check in ditto for the return "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KAROLYNE - 04 May 2023
" The most frustrating, stressful and horrible experience I ever had hiring a car. My booking got cancelled without any notice, no email, no call, no nothing. Arrived at Faro airport at 23:30pm, heavily pregnant, feeling exhausted to find out I had no car. Had to make a new booking on arrival and had to pay for it twice, also got charge on the credit card that I left as a deposit after returning the car. Ended up spending a lot of money on a very small car. Completely ripped off. Tried to contact customer service the following day and they were very rude, unprofessional and unhelpful. I travel a lot and I hired cars many times and it was my worse experience. Would never use their service again. Still waiting for them to contact me regarding to my case. Unfriendly and impolite people. Definitely not good, wouldn't recommended, ruined my holiday. "
" The most frustrating, stressful and horrible experience I ever had hiring a car. My booking got cancelled without any notice, no email, no call, no nothing. Arrived at Faro airport at 23:30pm, heavily pregnant, feeling exhausted to find out I had no car. Had to make a new booking on arrival and had to pay for it twice, also got charge on the credit card that I left as a deposit after returning the car. Ended up spending a lot of money on a very small car. Completely ripped off. Tried to contact customer service the following day and they were very rude, unprofessional and unhelpful. I travel a lot and I hired cars many times and it was my worse experience. Would never use their service again. Still waiting for them to contact me regarding to my case. Unfriendly and impolite people. Definitely not good, wouldn't recommended, ruined my holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MARTIN - 03 May 2023
" Auto Europe are very good and I have used the company on many occasions. See above comments re: toll charge! "
" I was charged 18.50 euro's e-Toll payment for use of motorways, which I declared to counter staff I was not using toll/motorways roads! Please explain and refund payment I shall not use Firefly again as pick up office was closed and had to redirect to Hertz Car Hire. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARY - 30 April 2023
" Very good "
" Very pleasant experience throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIAN - 28 April 2023
" All Good "
" Easy deal . Arrived collected car . Nos hassle . Excellent thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUDITH - 25 April 2023
" Easy booking procedure "
" Very efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 24 April 2023
" Horrible experience from start to finish and left a really sour taste on our short trip. A break should be enjoyable but was spoiled by the hire company at the beginning and the end of our trip. "
" Staff on collection adding hidden charges before collecting the car. On drop off nobody on site to take car just a drop box for keys. 2 hours later I received an email saying I will be charged €175 for a dent on the door. The was 1000% not done by use in the 30 Hours we had the car and wasn't there when we left the car. I will be claiming through my credit card company and will never use either of you again. Worst experience I have had when hiring a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FARO, PT - Reviewed by RICHARD - 21 April 2023
" Absolutely terrible. Aggressive upselling at desk, passive aggressive behaviour and patronising. Left me and family at side of motorway with no kind words. Utterly horrible experience "
" Car broke down on motorway my 10 km down. No apology and given a replacement car that was a piece of junk and called an upgrade "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by CAROLINE - 20 April 2023
" Great service "
" Pick up was great. Drop-off was awful. Had to lift suitcases over cars and carry luggage between vehicles as there was no parking space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 19 April 2023
" Easy process, thanks to all staff and car was a cracker too "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 April 2023
" Super efficient service from enquiry to completion "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 17 April 2023
" Auto Europe remain an excellent service, however prices are creeping up compared to other brokers. "
" Not the usual Hertz experience you would expect. The car had not been prepared, the desk agent was aggressive and interested only in up-selling, and it proved very difficult to get prior damage to the car accurately recorded. All in all, not the usual Hertz premium-brand experience delivered by other Hertz outlets. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARK - 16 April 2023
" I regularly use Autoeurope, I find them competitive and if you sign up with them, you'll get about an extra 15% off. That's not to say I don't check the others, but Autoeurope usually come out on top. "
" Auto Europe provided a competitive hire car experience... it's still extremely expensive compared to pre-Covid and I still believe the hire car, travel agencies and hotels are still clawing back money from those who are now prepared to travel. However Hertz provided an efficient pick-up service at Faro Airport, with three reps staffing the kiosk. I was provided with an almost brand new Ford Kuga. As usual I carried out a very close check of the body work, wheels, tyres and windshield.... Boring and square I know, but hirers take care, because if you don't cover the bases you run the risk of it costing £100s when you get home. Take photos of all 4 sides and particularly of any existing damage. Thankfully there was no hard sell, of taking further insurance packages ( I had already taken top protection via autoeurope) I opted for the cross border fee €25 and the motorway toll device €15. The car went well and we had no issues over the 9 days. But the return process particularly at Faro airport always feels like being prepared for a battle and you need to be on your mettle....having been through the process over 20 times over the last 30 years, I can only say to any potential renter... BEWARE. This time I was waved into a parking bay by the Hertz returns Rep, just as another car was pulling out... good job I didn't take any notice of him otherwise we'd have collided. ( I thought, well that's an ominous start) We collected our bags and the rep said " is it full" referring to the petrol tank, I replied yes. He had a quick look around the car and said "ok you go". No receipt, no signature.... Nothing... never ever leave a car rental with no paperwork or confirmation that the return rental was In Order, you will be sorry when you get home. I went straight to the hire desk, and demanded a print off and signature that the returned vehicle was in order, which Hertz did. I've hired cars in many European countries and in the US, only here at Faro airport does there seem to be a policy of trying to hoodwink, prise or trick customers into paying out extra money. My advice... stick to the major brand rentals, but I've had issues with Avis and Europcar... be very careful with the local rentals, pay attention to the paperwork and take those photos before driving away. It's not what you want to be doing when starting your holiday, but taking an extra 10 minutes at the start can save you loads of hassle and cash at the end. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by BASIL - 16 April 2023
" The information on the vehicle should be more accurate. "
" We booked the vehicle on the understanding that it would be pre registered. The actual vehicle was a few years old. So disappointed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARCUS - 16 April 2023
" All went well. The staff were friendly and the car was great. "
" All went well. The staff were friendly and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMIE - 16 April 2023
" Always find it straightforward to use "
" Was further from airport than I realised but they were very speedy Staff excellent Car very high quality Not clear when we get back all of the deposit - £100 more to come and they did say it would be 10 days but expecting some contact or statement and nothing as yet "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALISTER - 13 April 2023
" Good! "
" Good value. Only concern was the time it took to return deposit after deducting tolls but other than that all good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 11 April 2023
" Used AE for many years. Always had a very good experience. Occasionally had to cancel or change a booking this is no problem and I receive any refunds promptly. Highly recommended. "
" Returned vehicle full of fuel on time and was signed off as OK by the check in person. Received the termination contract by email and final statement showing nothing was owing. Got back to UK and found out that Goldcar had charged Eur 290 to my credit card and had attempted to claim another Eur 1200! which was declined. Rang Goldcar in Portugal and they said the car was not returned full of fuel and this charge was for fuel. It WAS returned full and since it was a Fiat 500 hired there was no way it could hold Eur 290 of fuel. They told me to contact customer services. Eventually got the amount refunded to my card after a week. AVOID GOLDCAR. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by ROY - 10 April 2023
" Been hiring from Autoeurope for years would go nowhere else. "
" First class lots of attention and help where necessary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 08 April 2023
" Europcar appear to have outsourced the car return process to another company. Service not on par with Europcar staff. "
" The car collection was smooth and staff friendly, however the service at check in was poor. We were told to stand aside whilst the member of staff scrutinised the car for damage and seemed disappointed that she couldn't identify any. I wasn't asked the basic question if the car was ok, it was all about looking for damage and no pleasantries exchanged. uncaring and unfriendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 05 April 2023
" As above "
" Felt pressured into extra insurance "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 05 April 2023
" Very good service "
" Very good service. Great vehicle. My only complaint - windscreen was very dirty on the inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by COLIN - 05 April 2023
" Will always try to use Auto Europe. Great prices and efficient bookings "
" Very efficient. Will book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 05 April 2023
" Autoeurope Fine Goldcar Not brilliant "
" I was not sure whether I would use the Toll Road. They charged me for the full period (E 40.91) and said I would be refunded for the unused days. I used it on ONE day. I had an e-mail yesterday to say I would be charged E 4.10 for the tolls on the day I used it. That has gone through today. I have not seen the refund for the remainder yet. Also, the car was damaged in many areas, which didn't matter to me, however, there was no water in the screenwash bottle. I filled it up and only the rear washer worked. After inspection, I found the pipe to the front washer had become disconnected and water was simply leaking into the engine compartment . I managed to reconnect this myself. Not a very good pre rental inspection procedure. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by ALAN - 03 April 2023
" Please see my last message I think I have explained my experience in detail and believe it or not I never leave reviews or moan about many things, but this took me over the edge "
" Shocking experience I paid for full insurance in the UK only to be ambushed by aggressive sales staff and an incompetent person inspecting the car for scratches and dents when I picked the car up their refusal to denote where clear areas were damaged was 90 frustrating but left me with a very sour taste in my mouth I had to except that I was being conned and paid an additional €119 for an even better insurance which was not applicable in the UK as I had already played for full insurance. I was dismayed, shocked, angry and very frustrated. this took an exorbitant amount of time and I had to cancel my dinner date which I had planned that evening. Overall, I am very dissatisfied shocked as I said before with the 1980s type style of salesmanship , I certainly wouldn't recommend gold car on this experience. Very poor in every category dropping the car off. Obviously I paid for the super super super deluxe insurance so the same person who was wondering around the car park just told me to go no paperwork no signature no receipt exasperated I left pharaoh in dismay . "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by REBECCA - 03 April 2023
" Great overall experience "
" Drive on were brilliant, super friendly and efficient. Location is a little out of the way but worth it for the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 02 April 2023
" All good. "
" Slight confusion as where to pick up. Voucher did state go to Hertz parking area but on teaching there are no signs to indicate that Firefly is dealt with there. Signage indicates various other companies dealt with but alas, nothing indicating Firefly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT DAVID - 02 April 2023
" Our flight arrive extremely late and the office stayed open well after midnight. We had to pay an extra 40euros but at least they stayed open well after hours to accommodate us. "
" Very good. Very attentive staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 02 April 2023
" Great "
" Everything went smoothly from pick up to drop off at the terminal. A nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDWARD - 30 March 2023
" Nice car well. Very good hire price. "
" No one at airport to meet us. Waited 20 mins without knowing what was happening. No one to inspect the car at drop off. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 28 March 2023
" VG "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUDITH - 27 March 2023
" As above "
" Found the return process very satisfactory as the agent Cruz was very helpful and able to make decisions without referral. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTINE - 26 March 2023
" I love the way your website sets out clear insurance options for each car choice. Very easy to use and understand. "
" All staff were friendly, polite and efficient. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 21 March 2023
" All as expected "
" All as expected "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 19 March 2023
" We have hired from Thrifty twice in recent months and on both occasions we have had great service and trouble free rentals. "
" From collection to return, we had a thoroughly enjoyable experience. Customer service was exemplary, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 19 March 2023
" Quick and easy pick up and drop off. The staff is knowledgable and tell you all the information you need to know. "
" Everything was really smooth the staff was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HITUL - 14 March 2023
" The overall experience was good, I had to pay additional costs to reduce the cdw, I thought I had done this at time of booking, as I had not opted for the cheapest option "
" Very happy with the overall experience , very easy both pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 13 March 2023
" I have no problem with autoeurope "
" Because the length of hire was only 24 hours they wouldn't let me take out fully comprehensive insurance . I was made to surrender €4000 on my credit card, which was not a pleasant experience worrying that the vehicle could get scratched or damaged . I would never use them again as they made no effort to try to resolve the problem !!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FARO, PT - Reviewed by GRANT - 13 March 2023
" Apart from the car and the hard sell it was overall very good. Auto Europe I have used many times over the years and always been very pleased. "
" The car was a C3 Citroen - not as solid or quality of the SEAT advertised even though they are same "Class". Clutch was awful but thta may just be Citroen. The counter staff tried to sell me insurance even though I had Auto Europe extended insurance. It was quite a hard sell by the staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARIA - 05 March 2023
" The service was very good. "
" Very friendly customer services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE - 03 March 2023
" Easy to compare cars and efficient admin "
" Quick and efficient collection and return. Car had a several dents and scratches but all clearly marked on paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ARCOTT - 28 February 2023
" On the other hand the forecourt staff were more friendly and when I asked for the car to be washed (it was fully covered with wet dust due to sand in the air - really dirty, windscreen & windows included) they quickly obliged. "
" The counter staff were quite unprofessional and dishonest - jaded, tired and agressively trying to charge more money in the most unfriendly manner. Firstly by asking for 150 euros for the one way drop and going away quietly when I showed them the voucher and then trying to sell insurance through fear mongering before realising that I had purchased zero excess cover and lastly being cynical about answering questions on the rental agreement. Overall a pretty bad wild-west bunch. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by NIGEL - 28 February 2023
" Well organised rental, collected from the airport, well presented car, helpful staff, all very easy "
" Really helpful, nice car, hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 25 February 2023
" Booking easy and straight-forward. No issues with car hire company. ***** "
" Very efficient and friendly staff. Received an upgrade of car from the class booked at no additional cost. Fuel was full-to-full as described (unlike some other agencies). Great value. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHARLES - 24 February 2023
" Easy to get a quote and website was easy to navigate and make a booking at a competitive rate. "
" Quick, friendly experience at both collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 24 February 2023
" Great "
" Quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 21 February 2023
" One of the best comparison operators and usually provide the best deals of all - in USA as well as Europe. Also very efficient when cancellation/refunds needed. "
" Great service. All worked very smoothly at both ends. Friendly and helpful service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 20 February 2023
" Good service "
" Good friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FINTAN - 19 February 2023
" Faultless. Excellent value. "
" Faultless. Excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 19 February 2023
" I have never had any problems with AutoEurope. "
" I was very satisfied with the whole experience. There was just one snag which was probably outside their control. Since I only intended to use the motorway system on the day of my arrival I declined the offer to actuate the transponder and was told that after three days wait time it would be possible to pay the toll for that one journey at a post office. When I was leaving Portugal seven days later the system was still not showing any record of the journey, so I will probably have to pay a fine when Sixt eventually receive the bill. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDER - 17 February 2023
" We need our deposit back! "
" We have still not received our €600 security deposit back. They said it would take 2 days "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by MICHAEL - 17 February 2023
" Quality service at a fair price. Convenient location on-airport. "
" Personnel professional, helpful, and unlike some in the car hire business, very honest! Was particularly impressed with member of staff Cruz who was extremely polite despite having to be very thorough in checking vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUDITH - 17 February 2023
" Easy to book and good price "
" Sixt staff were very helpful and friendly at.both pick-up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUNEIL - 16 February 2023
" Excellent service "
" Excellent service. Quick and easy drop off. Right next to the terminal (5 min walk) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 13 February 2023
" Very good although lot of small bits of damage "
" Very good although lot of small bits of damage on car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 11 February 2023
" Very happy with Autorent "
" We handed the car back and Peter received an email telling us the total cost was over £90 rather than the £43 we paid to auto rent. I have written to Budget to question the extra cost but haven't heard back yet. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 07 February 2023
" Apart from comment about waiting above, very pleased. "
" Brand new vehicle. Guerin new check in system brilliant, although they need more staff to bring vehicles to customers. We had to wait about 15 minutes, as only one member of staff and three customers waiting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUTH - 05 February 2023
" Always use Autoeurope as good comparison site "
" Very prompt reserve and excellent price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARCUS - 01 February 2023
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GAVIN - 30 January 2023
" Initial rental experience was stressful as I rejected the vehicle. After speaking to a manager at Guerin (Enterprise Car rental) I was allocated another vehicle which I accepted. "
" The initial vehicle (Renault Clio Reg: AE 51 GH) I was allocated had 55,000 Km recorded and was dented and scratched on most panels which I refused to accept. I was eventually allocated a VW T Cross. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by MICHAEL - 29 January 2023
" Very efficient drop -off at airport "
" Too much pressure to sell extra insurance already covered in booking "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 24 January 2023
" Previously I would have scored '10', but because the information about fuelling policy was inaccurate I have to lower the score. Otherwise, everything else was marvellous. "
" Everything about the rental experience was good, apart from one detail. I selected Sixt because according to the Auto-Europe web page they operate a 'full to full' fuel policy. When I took the car I had to pay for a tank of petrol, and was told NOT to fill it up prior to return, but to return it as empty as possible. This meant that I returned it with one-third of a tank of fuel unused, so I paid for more fuel than I actually required. I would therefore NOT use Sixt again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MALCOLM - 24 January 2023
" See above "
" A long walk to car park 4 and wait fir minibus. Also deposit and charge fir an unused autoroute item on car but highlighted when booking. Walk and wait should be highlighted along with payment and deposit at start of rental for unused autoroute . "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICIA - 17 January 2023
" Would definitely book with them again "
" They were very friendly and professional. Couldn't fault them . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 07 January 2023
" i had a "full to full" booking. They said I could bring it back empty and they would only charge "pump" prices but if I wanted to bring it back full I would not be charged. I took it back full. I have been charged for a full tank of fuel. I phoned Sixt on 21 Dec (Angela) I have heard nothing back. "
" i had a "full to full" booking. They said I could bring it back empty and they would only charge "pump" prices but if I wanted to bring it back full I would not be charged. I took it back full. I have been charged for a full tank of fuel. I phoned Sixt on 21 Dec (Angela) I have heard nothing back. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARETH - 05 January 2023
" Good booking experience from AutoEurope "
" I was given a fuel charge incorrectly (after returning the vehicle full), Budget refunded it eventually but it took a couple of emails first. There were no staff doing processing returns, hence the situation. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 12 December 2022
" I have been a member of AutoEurope for many years and have tried other companies but none have really matched their ease of booking. "
" The whole experience was excellent. We were met by Michaela who was welcoming, friendly and explained everything through the process in detail. Don't let the high block on your credit card put you off, the cars are immaculate and returning was easy, as was filling up just before you get to the gate! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 10 December 2022
" Auto Europe are great to deal with too and the free cancellation policy means if you find hire costs drop after you book you can easily swap. "
" The car we were allocated had a faulty wing mirror. The car was quickly replaced and fresh paperwork completed in minutes. The team are always very helpful. We have used a number of other providers in the past however Drive on Holidays beat the rest hands down. Regularly recommend them to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 07 December 2022
" Please advise when money will be paid back "
" I was disappointed by the transfer to collect the car as the booking said it was at airport and I would t have booked if I had known this was the case. Also still waiting for money back taken on collection for tolls etc "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 07 December 2022
" Very happy with the overall service received "
" We have used Goldcar before and we feel they are one of the better car hire providers at Faro airport and will definitely use them again in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAMES - 07 December 2022
" Conned into paying for extra insurance twice "
" Upon arrival the insurance I had taken out with auto Europe was said to be very risky and I needed a £1200 deposit on a credit card. My credit card was declined and I had to purchase more insurance from gold car "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by CHRISTOPHER - 01 December 2022
" Awful 7 hour experience to get a car. "
" Would not accept my Amex credit card, we were taken back to the Airport to Auto Europe desk as they took Amex but would only take a credit card in my name, but I only had debit. We then had to find another company & wait for a car to be delivered! All in all this took 7hours-luckily we arrived early morning. Wasted a whole day & no where does it say you can't use Amex!! Not happy & still waiting for a refund on the 2 car payments from 10days ago & they have stated they will take 40% off each transaction as we didn't take the car. A complete joke, you need to do so much better! However the lady on the Drive on desk was amazing & very helpful, thank you. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAVID - 25 November 2022
" As above "
" Good car as requested. 6000 kms only no marks on body. Possibly slow puncture on front nearside. Applied pressure at garage and then called assistance. Early response and problem solved. MAIN COMPLAINT, Told at check out that new system re fuel charging. Bring back without filling up. Have never been told this before (many many cars hired over the years and always have filled tank prior to returning). At check in advised that tank just over 1/4 left for refund. Told to refer to office. Long discussion ensued. Told we were wrong. As ever when such happens the language difference takes over. Had a witness with me regarding our initial advice and so certainly no misunderstanding on my part. Subsequently charged for full tank (probably at pump prices) but plus 23% IVA. NOT GOOD BE CAREFUL "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 22 November 2022
" See above "
" I damaged the car and need to make a claim on your Deposit Waiver Insurance. I can't really fully rate until I get that settled. Up till now I'm very happy. The prices are still too high due to lack of cars. They need to come down next year particularly in August "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LEONARDO - 17 November 2022
" highly recommended. I've been using this company on all my holidays "
" The staff are friendly and helpful. Vehicle pick-up was fast and no hassle on drop-off. The van i've rented was nearly new, it was in a very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DOUGLAS - 16 November 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 14 November 2022
" My vehicle, a Renault Clio, was the oldest, highest kilometre (over 39000 KM) and the most damaged vehicle (it was harder to find a panel without a scratch or dent) I have ever been allocated by Sixt - and they did not appear to care!! I have tended to choose Sixt, often not the cheapest, but I will definitely think again in the future. This damages YOUR reputation as well. "
" Counter staff too concerned about "selling extras" to clients, when all a client wants is to pick up their vehicle and get on the way. It took over 30 minutes to even get allocated a vehicle and I was only the second in the queue!!!!!!! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by KRISZTIAN - 14 November 2022
" recommended "
" everything was just smooth and easy. recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 November 2022
" Keen price from Auto Europe and included a free additional driver. Used Drive on previous year and found them to be excellent. "
" Pleasant staff, very quick pick-up and drop-off may be because arrival Sunday afternoon and drop off on Saturday late morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLARE - 13 November 2022
" Never again will we book Sixt. Just a con. Have emailed them twice asking for their comments. Still awaiting a reply and doubt that I will get one. "
" When we picked up the car, we were told it was not necessary to fill petrol on return. They would fill it for us and charge the same amount as if we filled it ourselves. We did less than 100 miles and they charged us €89. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 10 November 2022
" Very efficient. "
" Everything went very smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 08 November 2022
" I have regularly used your site when booking car hire in Portugal and have always found your service to be good. Am likely to use again but not sure I'd go with Drive on again? "
" Have used the company before but was disappointed this time. I thought I'd pre paid for full insurance but paid an extra 220 euros at the desk to reduce the very large excess they were going to put on my card. The car itself was quite new but had a number of scrapes to the bodywork, the steering also seem very heavy and on checking the tyre pressures when getting to our hotel found the front tyres to be seriously under inflated. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAUL - 07 November 2022
" We have used Auto Europe for many years and will continue to do so "
" We have used Guerin for many years, and will continue to do so "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GAVIN - 04 November 2022
" Visiting Portugal for three weeks but only hired for a week as Vehicle hire prices are ridiculously high for a small vehicle. "
" Very friendly staff even though we arrived late for pick up due to a delayed flight. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CATHERINE - 30 October 2022
" Friendly efficient service as always. I regularly recommend Auto Europe and Drive On Holidays. Very satisfied customer. "
" Usual excellent service even though my flight was delayed by 3 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 28 October 2022
" Very helpful "
" Good service and price on this occasion but poor condition of car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FARO, PT - Reviewed by HAROLD - 24 October 2022
" As above in 3 "
" We waited 1.5 hours for the vehicle at Fara Airport. We were told that the car was fully fuelled - you could not tell this from the dash fuel counter - we filled it up and discovered that there was a further bar on the fuel gauge - proving that it was not fully filled at collection. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SALLY - 23 October 2022
" .... "
" I was given a higher category car than I asked for! I didn't like the quick pass check in as you can't ask questions about toll charges etc. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by PATRICK - 23 October 2022
" I have used Auto Europe for many years and do not consider booking through any other company. "
" Just the smoothest collection and return I have ever had at Faro. Also the staff were pleasant and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEVERLEY - 22 October 2022
" Car not in good condition "
" Did not get the diesel car I had book. The attendant was impolite, by tell me it was my fault , when it was their fault ..we got a car with many dents , seats that had wholes in . Not very good condition. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 4
FARO, PT - Reviewed by ERIC - 21 October 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 21 October 2022
" The car was not safe to drive on motorway as steering had uncontrolled wander with changes in road surface and camber. Tyre warning light was lit on day 2 of hire and car was checked at Goldcar Faro Airport and tyre pressures and alarm re-set. This did not cure the problem and on return to airport to drop off my son on day 7 a change of car was agreed. Inspection by Goldcar claimed tyre damage which I did not accept as there was clear evidence of a previuos incident .The Goldcar manager re-checked and seemed to agree that there was not a problem but I have now received an unexpected charge for unspecified tyre damage "
" The car was not safe to drive on motorway as steering had uncontrolled wander with changes in road surface and camber. Tyre warning light was lit on day 2 of hire and car was checked at Goldcar Faro Airport and tyre pressures and alarm re-set. This did not cure the problem and on return to airport to drop off my son on day 7 a change of car was agreed. Inspection by Goldcar claimed tyre damage which I did not accept as there was clear evidence of a previuos incident .The Goldcar manager re-checked and seemed to agree that there was not a problem but I have now received an unexpected charge for unspecified tyre damage "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by TIMOTHY - 20 October 2022
" Excellent recommendation from them "
" Quick, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADAM - 19 October 2022
" Easy to book but not told about the extra I might have had to pay when I collected the car "
" When I booked my car hire with Auto Europe I thought that was the price all in, but when I collected the car, Drive On gave me options for excess in case of an accident. Of course, nobody knows what's around the corner so I ended up paying an extra £200 so that was not a good start to the holiday as I felt under pressure to take this extra insurance that I was not told about. I could have declined it but the thought of £2100 excess in case of any mark or accident with the car was worse "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANTONY - 18 October 2022
" Right next to departures, easy to find and quick to deal with "
" Efficent and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 17 October 2022
" Booking the car is very easy ........ fortunately, I have not needed to make use of your "customer service" services either after booking the car, picking the car up, or returning it. Hopefully, that is not the kiss of death for future bookings! "
" I am always amazed that so much paperwork has to be "re-done" as most of the information required has already been provided. But on the whole picking up the car is a fairly easy experience . although you could be waiting a long time to be served if there are a few people ahead of you"! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAULO - 14 October 2022
" Please read comments at question 3 Not a good experience when one takes full cover insurance via autoeurope and been charged on credit card from a third party... €469.00 + €35... "
" Drop off vehicle with small chip on windscreen, a faint touch driver door with a zero insurance payable package, have a final charge bill of €469.00 + €35 of access costs... Sixt company should be able to connect direct with autoeurope for insurance costs... "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by CLIFFORD - 14 October 2022
" As above "
" No problems, good service, good car, good price and no hassle ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SALLY - 14 October 2022
" Adequate but money grabbing "
" Counter staff tried to sell additional insurance to that already taken out. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by ROBERT - 12 October 2022
" Vehicle 1 hour late to get picked up. Although washed was still unclean in windows. "
" Vehicle booked for 11.00 am, not ready until 12.00 "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by KAREN - 11 October 2022
" your man was very helpful and friendly .. there was a problem as I didn't have a credit card and when I came back with my friend who did have one, he saw me immediately and upgraded my car. I would choose you again because of him. "
" very friendly and helpful ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 07 October 2022
" You need to be honest with people about the off site nature of your operation Took a taxi instead and didn't regret not hiring a car "
" Not on site at Faro airport Cancelled booking Haven't been offered any or part refund I will not be using your car rental company ever again ...... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JUSTINE - 06 October 2022
" Easy professional checkin "
" Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TIMOTHY - 05 October 2022
" All round excellent experience. Will definitely use contactless pickup again. "
" Excellent service to use contactless key pick up. Will definitely use again. Very helpful representative in car park as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 04 October 2022
" Appalling . "
" Sharp Practice trying to sell Insurance.Cost 337 Euros for Policy costing 30 pounds in the UK. Very negative cold experience, from Customer Service both delivery and return. Must be on commission for Insurance. No people skills. I am ex Prison Governor and feel sorry for customers who have been intimidated into buying the insurance. Wouldnt recommend SIXT or AutoEurope to anyone. Have been visiting and hiring cars for 8 years plus. Coldest experience so far. Car was fine but the quality of customer reception and return was appalling. On return 3 or more people were in the Office. None were interested in the return - just told to put keys in the box. 36 years experience in the Prison Service and hired Staff . No level of Trust established and generally minimal contact. No real handover on the car apart from checking the bodywork. Not shown lights and functions of the car properly. Very poor experience all round. The Insurance issue was something that I would link to backstreet car dealers with a low reputation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN-HENRY - 04 October 2022
" Overall very disappointing. Paid well over the expected amount for an average car with excessive hidden costs. "
" The worst experience with a car rental company we have ever had. The total cost of the rental was at least double of the initial quoted cost. The number of hidden charges is appalling both in the pick up and drop off. This causes huge delays and queues in the pick up as everyone is questioning the counter staff about the additional payments. We will never book with goldcar again and unlikely to use AutoEurope as they directed us there. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARK - 03 October 2022
" Overall happy with the car and service but much less so with the full protection query. "
" On booking, I took out the option of full protection with Auto Europe. On picking up the car, Avis denied that the full protection had been taken out and that I would be liable for a hefty excess unless taking out their premium. I refused to pay again for something I had already opted for. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALEXANDER KEVIN - 02 October 2022
" Very smooth "
" All round exceo "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 02 October 2022
" I would recommend them anytime. "
" A very good experience, checked in and drove off within 20 minutes and Even received an upgrade at no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 01 October 2022
" Ok "
" I got invoiced for the tolls and petrol to bring the 1st defective car back and you took it out of my credit card. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FARO, PT - Reviewed by NICHOLAS - 01 October 2022
" Easy to book and like the ability to add full insurance cover. "
" Slow process picking the car up, but drop-off was quick. Nice that we got the Audi A1, as booked. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GUY - 30 September 2022
" I have been using Auto Europe for years simply because of their consistency, value for money and excellent customer service. I cannot recommend Auto Europe highly enough, thank you. "
" Another quick, easy, efficient and cost effective rental from Auto-Europe and Europcar. The car was ready on time, it was very immaculately clean and tidy, with no issues. A smooth, seamless rental experience from end to end. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 30 September 2022
" Again I had never heard of Auto Europe nor had i any experience of the service it provided. In the event its service was faultless and the staff were friendly and helpful "
" I had never heard of Drive On and was therefore nervous about using its car hire services having had no experience of the company. In fact the whole service and value I received from the company was outstanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 30 September 2022
" The only problem I had was with Sixt. "
" It was a bad experience. I picked up my car in the evening and drove about 100km to my apartment in Praia da Luz. Next day, when I tried to turn on the aircon I found that, despite having paid for it, the car didn't have any. I phoned Sixt and asked them to replace the car. They said they could only do that if I brought the car back to the airport, a round trip of about 200km. Many phone calls and emails were exchanged and, after I eventually insisted in being put in contact with a supervisor, they agreed to replace the car in Portimao about 15km away. I was upgraded to a Renault Clio which had water leaking into the driver's footwell. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 27 September 2022
" Very professional as always "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDUARDO - 25 September 2022
" Average at best. Car was a little dirty staff just let you sign paper work and thats it. Lack of customer service "
" Dont just hand people keys. I saw other tourists struggling with controls in their cars, ensure staff show controls to customers i have worked in car rental. Basic things go a long way "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAUL - 25 September 2022
" Good service from Auto Europe, excessive delay at pick up from Europcar. "
" Pick up from Europcar - Delay of 1.5 hours to complete paperwork was disappointing but service at the desk was good. Rental return went smoothly. Nothing in the process related to Keddy - everything in the name of Europcar. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 25 September 2022
" Autoeurope offer plenty of options for car hire. I like the ability to change or even cancel if my travel plans change. "
" Quick service at both collection and return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 23 September 2022
" Total experience from booking to pick up and return pretty good "
" Have used drive on through auto Europe several times in past at Faro Good hassle free experiences just abot unhappy with having to pay out of hours fee as my flight was slightly delayed beyond their closing time of 2000 hrs which is much earlier than most airport operators No big deal though as I knew about it before hand Also much more expensive this year than previous years All else very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 23 September 2022
" Easy to use Web site. "
" Very efficient pick up and drop off. Staff very friendly and efficient. It's a shame prices are now so expensive which forced me into using taxis for my 30 day stay in June as car hire cost would have been over £3000. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 21 September 2022
" I have chosen the Guerin option from the Autoeurope list for several years even though they have not always been the cheapest option. I have found them friendly, honest and reliable and their cars are often low mileage e.g. 7000 kms this year. The only downside was the hire charges made by all the hire companies which were much more expensive than 2019. "
" The pick-up was all done at the Guerin airport site via a computerised form. A very helpful lady guided me through it as I might have found it difficult on my own. Then the contract and paperwork were quickly emailed to me - same for the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 21 September 2022
" Great overall experience "
" The young lady at the desk was very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVE - 20 September 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 18 September 2022
" Sent wrong drop off information. Whole experience was horrible "
" Took over 90 minutes to collect the car. Given wrong information for drop off on 3 occasions. Told by pick up staff to return car to airport. Sent text by auto Europe to return car to airport. Voucher said the same. No one answers the phone. Eventually found drop off address off site. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by SIMON - 17 September 2022
" not enough staff manning the desks "
" would have liked to have had more staff on the desks, we had to queue for a long time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLINE - 14 September 2022
" Good car , should stress the importance of printing of voucher could do with refund for sat nav and fuel "
" Had not realised that you are a broker could not find you at airport only had booking ref with us not the voucher the car was found through goldcar who were acting for the hires I paid a premium for a car with a sat nav which we did not get or a refund . Also not had refund from fuel deposit yet even though the car was returned full "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by BARTOSZ - 13 September 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 12 September 2022
" Generally, very good. "
" Because my flight was delayed, it took longer to pick up the car than expected. However, when the shuttle bus picked us up, the speed of getting the vehicle was good. I met my brother at the airport (he arrived from Belfast) and we both had golfclubs. The car provided was an Astra Estate, which was very good but the boot cover was broken so it was not possible to cover the clubs between rounds. The other point I would mention is as the pickup point was offsite, it would have been useful for the location address to be provided 0r stored in the satnav in the car to make it easier to return the car. (We picked up the car in the dark, so it was difficult to identify marker points.) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARETH - 11 September 2022
" All good with Auto Europe, shame about Budget! "
" There was damage to the wheel on pick up that was not noted on the form, I highlighted to the services desk, they were not untying kooky, just said take pictures. No one to speak to at drop off (7:05, they were supposed to be open at 7), and then I get notification of damage to wheel a couple of hours later. While I should be covered for the damage as I took out the additional insurance with Auto Europe, I am disputing and have sent them the photos I took when hiring the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by BARRIE - 10 September 2022
" Good "
" Have dealt with Guerin previously on many occasions and always find them efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALBERTO - 06 September 2022
" All good "
" All good. Smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 05 September 2022
" All round good value "
" Staff all very freindly & efficient - hardly any waiting & car was better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JEREMY - 05 September 2022
" Very Good and simple experience. "
" Pleasent staff at both pick up point and drop off point. Easy process of colloection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by IAIN - 05 September 2022
" Good efficient service from Europcar.Great price on Mercedes 220.Car exactly as booked.Easy pick up and drop off. "
" All good.Great price and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 01 September 2022
" I have used Auto Europe for over 20 years, as they can be relied upon to deliver cost effective vehicles and perfect service time & time again. No hassle, no grief, just fantastic service and good vale for money. Perfect, thank you. "
" Isobel was very helpful, and got me into my car and on my way very quickly, with absolutely no hassle at all - perfect service, highly recommended, thank you. See you again soon!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PEDRO - 30 August 2022
" Very happy with everything - my only comment would be that it would be good if Autoeurope could provide the rental company with my information in advance so we could skip this stage at pick-up. "
" All good - helpful and friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by JAMES - 29 August 2022
" Very friendly staff who were super efficient "
" It was a little frustrating that we had to pay £160 extra on collection to insur e fully comprehensive. This wasn't clear on booking. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIVE - 27 August 2022
" No issues "
" Very happy with the level of service and attention. Everything went very smoothly which is in stark contrast to some other hire firms that I have used at Faro "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STANISLAV - 27 August 2022
" I will be using Auto Europe in the future "
" The car was not washed correctly. I am putting negative value for counter staff as I should not have interacted with them with KeynGo, but I had to anyway due to a technical issue. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by STEVEN - 24 August 2022
" I always recommend AutoEurope for car rental "
" Guerin are a great company to deal with. The staff are very pleasant and have always processed me kindly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEL - 23 August 2022
" Good comparison opportunity "
" High quality vehicle with minimal signs of wear and tear. Check in was all via self service. Only disappointment was the initial vehicle allocation which was not as booked but (reluctantly) rectified by the counter staff. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 23 August 2022
" I have always used auto Europe as good service and Terms and conditions but I do wonder if using a booking agent means you get the worst car the hire company has, as this seems to be my experience. "
" The vehicle was in very poor condition and of the 2 cars I hired this one was significantly worse than the other for the same price. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by BRADY - 22 August 2022
" Very smooth and professional experience from start to finish, the car was clean and comfortable, will definitely book with AutoEurope again. "
" A pleasure to pick up and drop off the car. Didn't get the name of the charming man who dealt with our pick up but he was very professional and friendly. When we returned the vehicle Cruz helped us and yet again he was another professional, positive and friendly member of the team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 20 August 2022
" My answer to above depends on your response to my comments about Budget "
" I experienced a breakdown during my stay. Assistance was at first 'unavailable, out of office hours' then refused to offer any flexible practical solution, insisting that I make a 3-4 hour round trip to Faro to get a replacement. In the end, I discovered the problem myself - the key fob I was supplied with contained a completely rusted battery, and I was able to start car having changed battery, but I lost an evening's (and part morning's use) and incurred a Euro40 taxi fare. I have submitted a claim to Budget customer care and am still awaiting a reply 9 days later. Atrocious service - will never recommend them "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 16 August 2022
" Will definitely use again "
" Great experience from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVE - 15 August 2022
" Felt i was forced to take out additional insurance what was already paid extra for "
" I was charged additionally for more insurance when i had taken out full cover "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDER - 15 August 2022
" Everything went very smoothly indeed. "
" Although, this particular experience went very smoothly, just always have the feeling with Goldcar, especially at Faro Airport, that they are going to be uber-creative in finding the smallest defect in the car upon return. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOE - 15 August 2022
" Car had lots of scratches but didn't bother us. I always use Dollar as they're quick to get you in the car. They also don't try and force you to take excess insurance or charge you for extras when you return. "
" Car had lots of scratches but didn't bother us. I always use Dollar as they're quick to get you in the car. They also don't try and force you to take excess insurance or charge you for extras when you return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by EAMONN - 12 August 2022
" Avis/budget would not recommend. They take money from your credit card for no reason "
" I have been charger £375.65 on my credit card in error on 9th August. We went back to Avis today to query it and they said they didn't know what it was for and would into it. We paid the balance of the car hire in August 2021 so there was nothing you pay "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 10 August 2022
" Overall not a totally bad experience but certainly could be improved "
" As usual booking is easy but when you pick up we got the usual hard sell on extras. I kept saying I have paid for excess insurance separately because the hire car companies are known to rip you off on this aspect. The walk round took for ever when someone finally turned up. Car looked ok but engine sounded like a bag of nails. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by GILLIAN - 10 August 2022
" It would be helpful if counter staff spoke clearly and loud enough, bearing in mind there are screens in place and other noise distractions. Is it really necessary for a transaction that has already been booked take so long to complete. "
" Although I was happy with the car provided I did have issues with the counter staff on arrival. I arrived after a very long day with two young children. The member of staff who served me mumbled and his English was not clear and he took a long time completing the hire, which I had organised well in advance. Therefore in an effort to expediate the procedure I ended up paying for what I believed to be insurance, but this was unclear. I have come home to a bill of over £600 on top of the hire fee and now believe that this expenditure is at best excessive and maybe even unnecessary. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 10 August 2022
" Good and hassle free from start to finish. Thank you and well done. "
" Good and hassle free from start to finish. Thank you and well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MISS - 07 August 2022
" Very easy to deal with all the way through "
" Very easy check in and pick up of vehicle. Lovely staff Very impressed by the car allocated Well priced Car return very swiftly dealt with too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SEBASTIAO - 04 August 2022
" The company look at every possible way to get you engaged on things that you don't need and charge for minor stuff at all costs. Don't recommend "
" At around close to six no staff at for drop off. When conducting the inspection report they found bits of gums in the passenger mat which I believe was transferred into the car by shoes whenever accessed. Manager was very rude when I tried to explain which to be fair I only noticed at the drop off . Even though I paid the advised by them insurance that supposed to cover all and he didn't care about waiving off, bare in mind the cost of the insurance I paid is way too expensive which was in par with the price of the vehicle so very disappointed and intend not to use your services again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 04 August 2022
" overall happy with experience and would use again when we go next year. We are not into recommending anything to anyone unless they ask - if someone did we would have no problem recommending Auto Europe or Hertz. "
" Overall good but dealing with staff was a bit confusing and took a bit of sorting out. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 29 July 2022
" Excellent service, would use again "
" Excellent service, would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HILARY - 28 July 2022
" Have used Auto Europe for many years and hope still to continue using them. "
" This year the cost of a hire car is very high compared with previous years and although not the cheapest, Guerin are my preferred hire car company. Staff are very helpful and friendly and it is an efficient operation. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 26 July 2022
" Autoeurope was very clear and helpful, as usual. "
" It went very smoothly and the Rentastar representative was very helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by IAN - 26 July 2022
" Great service. Just waiting for deposit to be refunded. "
" Excellent service. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 25 July 2022
" as above "
" the collection of the car was slow due to waiting for the automated counters the staff were OK but i waited 15 minutes "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADRIAN - 23 July 2022
" Excellent "
" Excellent service and I like the automated checkin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIFFORD - 22 July 2022
" Easy to book, reasonably priced car. "
" Good company, have had cars off them before, no problems, what you see is what you get with no hard sell. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by STUART - 12 July 2022
" Easy clear online booking, nothing more to add. "
" Waiting time good, priority lane helped. The viaverde toll payment system in portugal is not clear at all to a 1st time visitor, I accepted the agents insistence to take it as an extra because she said there are no longer physical paying booths on toll roads despite new guide books saying there are but i have no idea how much extra that cost was, was it a flat rate or was it per actual tolls driven under in 2 weeks. The excess you are expected to pay in event of an accident seemed very high imo so seems they are trying hard to sell sell sell more cover/extras which is annoying on an already expensive holiday item, they shoyld be included up front. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by IAIN - 12 July 2022
" Satisfactory everyone helpful "
" It all ran smoothly, we did upgrade to a Mini Cooper Convertible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEREMY MARK - 10 July 2022
" Very good "
" Very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 09 July 2022
" Just a shambles, over a 1.5 hour wait, staff swearing at customers..... awful! "
" Awful! Over a 1.5 hour wait to get served. Had to take a ticket on arrival.... Kept waiting only to find that if you pay another €40, you can fast track. Counter staff (Isobel) swearing at customers telling them to F*** Off. Complete shambles, won't be back! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 05 July 2022
" I would not take a vehicle in this condition again and cannot reccommend the company . Also, between my original booking pre-covid and actually travelling, prices had doubled. Whether this was due to Drive On or Autoeurope is unknown, but makes me reluctant to hire a vehicle again by this route. "
" Car was poorly prepared, lots of damaged areas. Dirty condition outside, very difficult to even see out of the winscreen. Screen wash had no water in and +ve terminal cover was not on the bartery, just resting on top. Did not expect to have to pay additional insurance when i had taken out full insurance with autoeurope. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by PAUL - 05 July 2022
" Auto Europe need to tell their partner firms not to try and forcefully sell you something you don't need! "
" Pleasant enough experience but they still try to sell you excess cover under the guise that your own cover is not sufficient. I still regard this as sharp practice! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 04 July 2022
" Booking process ok but more transparency of the renal company is needed "
" Yet again stung by goldcar. Hi pressure sales for their add on protection followed by a trumped up claim for miniscule scratch that would polish out. This is my second experience with goldcar and it is a repeat of the first. when I booked with autoeurope I expected a autoeurope vehicle or a vehicle from inter rent who I have no experience of. At the airport a handwritten sign on the internet desk says desk closed...go to goldcar. Using the internet name is clearly a scam by goldcar to entice customers like me who intend never to rent from goldcar again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by MATTHEW - 04 July 2022
" See above "
" The car from time to time flashed on the dashboard that it had a fault. I looked it up online to discover that this is an issue with the Renault Kaptur. It was very frustrating and made for a worrying driving experience. Isabel at pick up was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANTHONY - 03 July 2022
" See No 3 above "
" I thought the additional €140 for extra insurance was nearly double the amount I usually pay with my normal supplier. I was also not happy to have to pay for petrol and have still not had my refund having returned my car with more petrol in than when zi collected the car!!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by LEE - 30 June 2022
" Lots of hidden costs - much greater transparency is needed "
" Lots of hidden costs - much greater transparency is needed "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARK - 29 June 2022
" Had to cancel original booking, really helpful and efficient with that and the new booking "
" good service, hassle free "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 28 June 2022
" Overall, extremely disappointing. I had click the filter for 'on airport sites only' but still ended up having to use a shuttle bus. On collection, the car was in a dreadful condition, there were the usual attempts of cohesion in paying for numerous (unwanted) extras, inaccurate details of existing damage to the vehicle, mercenary and unprofessional customer service, and attempts to blame damage causation on the driver thus pocket the £1200 excess insurance charge. Would definitely not recommend. There are plenty of other choices at the airport. Will be replicating these views on all relevant social media and reviewing sites including Trustpilot. "
" On collection (via a convoluted shuttle bus route) the car was damaged, dirty and unsensitized (The leaflet stating the car had been disinfected to comply with Covid was obviously a joke and/or a lie). The car had dirty marks all over including stains on the seats. I hire numerous cars. The state of this vehicle was one of the worse I've ever seen. Would recommend you do not use this firm: there are plenty of other (decent) choices. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DENNIS - 27 June 2022
" Was very pleased with the whole process from searching & selecting a hire car on the Auto Europe web site through to the collection and return of the vehicle. "
" Check In was handled in a very friendly & efficient manner, car was in good shape and the Return Drop Off procedure was equally friendly & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 26 June 2022
" Very satisfactory "
" Spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVE - 25 June 2022
" Booking with auto Europe was good. "
" Mostly very good, the usual up selling attempts at pick up is a bit wearing, otherwise all was good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 23 June 2022
" Overall a nice clean car which was perfect for our needs "
" all good although we did get a bag stolen when loading the car as it was parked very close to the exit of the compound. Would it be better to either have the cars parked in a way that you do not have to walk round the back of them to load luggage or alternatively, keep any cars to be collected that day nearer the rental office "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 22 June 2022
" A huge price to pay for a very basic vehicle. "
" I totally fail to understand the value of the on line check in procedure which streamlined the pick up experience in no discernible way. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 21 June 2022
" Efficient, great service "
" Great service with a smile. They waited till midnight for my flight to arrive and provided a great hassle free service. No insurance hard sale and return was just as easy. Car hire as it should be, 10/10 and Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 21 June 2022
" Staff were very friendly and efficient "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 16 June 2022
" I really don't have an issue with Auto Europe, all the issues where with Europcar. "
" The counter staff was more interested in selling me an upgrade. The car they had for me a Toyota Yaris was on the small side for the class and as I am tall does not have enough legroom. They had no other cars in the same class available so I had to negotiate. an upgrade to a VW T-cross. I was asked if I wanted the toll device activating which I agreed to but was not told it would cost me €1.75 per day. If I had know that I would have declined. I was also charged an extra €25 'service charge ' which was unexpected. Overall very unhappy with the experience. I have hired cars on many occasions over the years and not had such issues. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATT - 15 June 2022
" See above "
" Our flight was delayed so we didnt land in Faro until 11.00. I booked with Auto Europe as youclaimed to be on Airport. There was no signage to Centauro, I had to ask a competitor where you were. They told me where the minibus parks. I tried to call you four times - no answer and no minibus turned up. I had to hire anither car from another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ERIC - 13 June 2022
" I would advise customers to take photos of any damage at time of collection. "
" Very Good, but there was some damage to the vehicle at collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by KAREN - 08 June 2022
" Too expensive and far too many add ons "
" Self service check in is s bit slow but otherwise all was fairly quick "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JEFFREY - 07 June 2022
" Overall very good. "
" Good company. Have used them frequently. Downrated condition of vehicle slightly because a wheel trim was missing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by TOM - 02 June 2022
" No Comment "
" Generally very good did try to upsell but no preddure "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 02 June 2022
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by BRIAN - 01 June 2022
" I will continue to use Auto Europe despite the fact that car rental charges have doubled in the last year. "
" I experienced a problem with the seat belts. I received a warning sign on the dashboard instructing me to take the vehicle to the service depot. I contacted Drive On by telephone and they offered to replace the vehicle, but this was not convenient as it continued to drive satisfactorily and safely. Upon return, three staff failed to diagnose the problem. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by GRAHAM - 30 May 2022
" I have found Auto Europe's offering easy to use and very competitive. First class! "
" Efficient and friendly service, both at collection and return. I was impressed that the deskstaff made no unwanted efforts to sell additional products . I was very pleased all round! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JONATHAN - 30 May 2022
" Auto Europe was easy to use but gold car was diabolical "
" The first car had a fault with seatbelts showing warning lights and the service to replace the vehicle was shocking!!! I had to get a taxi alone to the airport wasting a whole day of my holiday they couldn't even drop a car when collecting my original! They also wouldn't upgrade me or offer any compensation "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEVEN - 24 May 2022
" Excellent customer service, Thanks "
" Excellent choice of vehicles and reasonable value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 22 May 2022
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 21 May 2022
" Happy so far with Auto Europe. Sometimes cost of taking car into other countries not clear. "
" All went very smoothly. The car had done around 1000 miles and was almost as new. Friendly staff at checkout and checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 21 May 2022
" Not the worst car hire experience but generally pretty poor. Your website should distinguish between the actual rental company insurance and your own. "
" The car was very scratched with some substantial scrapes. There were too many to actually describe. I took out the full cover at the time of booking thinking it was Europcar but in fact it turned out to be Autoeurope, which is not what I wanted because I want to leave the car after the rental and have no problems at all. So I took out the Europcar insurance as well. I expect it to be dear but for my peace of mind it is worth it - so the Autoeurop insurance was a waste of money! 50 km out a warning light came on and shortly after that there was a message saying the engine was running on reduced power - which was a serious problem on the motorway. We persevered and the following day the warning light went out and the power seemed ok- but it was worrying at the time. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by ADAM - 21 May 2022
" There was to be guaranteed Captur - was not. There was supposed to be navigation - it wasn't. The staff spread their hands helplessly. An additional driver was included - I had to discuss this with the staff. Could be better... "
" a "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 20 May 2022
" Auto Europe good presentation and very Efficient Car charges big increase "
" Car new& top model for group Desk service. Thorough and efficient. Return very speedy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAULO - 19 May 2022
" Annoyed by finding the global no excess insurance coverage I nought didn't cover windows and tyres and had to pay additional "
" Annoyed by finding the global no excess insurance coverage I nought didn't cover windows and tyres and had to pay additional "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 18 May 2022
" All good "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARCUS - 17 May 2022
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KAREN - 16 May 2022
" Easy to book, amend or cancel policy. "
" Very slow pick up procedure. Car hire is generally far too expensive especially the insurance but no more than anywhere else. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JEREMY - 12 May 2022
" very good "
" had a really good experience ! thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONNA - 12 May 2022
" Although off airport, shuttle service was v efficient. Just call when you arrive at the airport. Staff were super friendly and efficient. No hidden extras. A pleasure to deal with. "
" Super friendly and helpful staff - they really made renting with Rentastar a pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by TIMOTHY - 11 May 2022
" No you've let me down. If they don't return my €300 I'll be coming to you for it. I have been using you guys for business trips for 14 years and never had a problem. You guys must not continue working with Alamo, its not Alamo, its a bunch of scammers called Guerin. "
" They aren't Alamo they are Guerin who are scammers. I paid you guys for a SUV from Alamo. I Paid Auto Europe £393.12 and on arrival was asked to pay another €300 described as a deposit by Guerin. The Rental Agreement I got was for a Nissan Qushquai. The damage report stated nothing about a dent or ding in a wheel. The car turned out to be a Jeep Renagade. We took pictures of the damages before leaving but were not given a new Rental Agreement for the correct car. On return the aggressive woman who inspected it and stated I had damaged a wheel. I told her it was already there and tried to explain my daughter took photos. I was directed to the manager who was just as aggressive and similarly unhelpful suggesting I should sign for the cars return and admit liability and pay a further €160 - for an old ding in wheel that was apparently not on the Rental Agreement as outgoing damage!! I refused and left the Guerin Office before things got ugly. Just read Trust Pilot or Trip advisor. They try this on with everyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 08 May 2022
" Ok polite staff "
" Systems down on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 06 May 2022
" The arrangement of the hire through Auto Europe was simple and efficient - I would be happy to rent through them again. "
" There was a bit of a language difficulty and I didn't understand that I was being charged for fuel in advance, as I thought I was on a "full to full" contract. I returned the car full and am awaiting a refund of the money which was charged to my credit card. The car was clean but showing signs of wear and tear. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by PETER - 04 May 2022
" The prices to hire a car have shot up over 40% this last few months & I'm seriously thinking it will be cheaper to get a taxi from & to the airport & then use Uber if required while at my resort. Most people I have spoken to have said the same!!!!!! "
" Unfortunately you have to get a shuttle to & from the airport to pick up your vehicle which was the only negative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 03 May 2022
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 01 May 2022
" Auto Europe have always been a good Company to deal with "
" Lady at pick up spent ages trying to get me to pay for a more expensive car. Not good. Man at return was totally opposite, a pleasure to deal with. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ADRIAN - 30 April 2022
" Easy "
" Everything smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 29 April 2022
" Awful awful awful. Goldcar let themselves down, the actual car was ok but the service was appalling and as for being ripped off for something so small which 99.9% of people would miss was not fair. It was superficial damage, no damage to the tyre wall infrastructure, just an excuse to extort a huge amount of money from an honest customer. A Disgrace with a capital D. "
" Charged 199.50 Euros for a very fine slither of rubber on the tyre which was superficial, so small it was not picked up by anyone on departure, customer service was non existent, the girl at the counter was extremely rude. I will not use this company again. A shockingly bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by TIMOTHY - 27 April 2022
" auto-europe were good, but let down by Dollar. "
" Extremely long wait to pick up our pre-booked vehicle. On return we approached 3 different members of staff in the car park all of whom refused to assist, instead directing us inside the building where there was a queue. The counter assistant then re-directed us outside to the car park, we explained 3 members of staff had refused to check in our vehicle so he took our keys/paperwork and we then left. Completely unsatisfactory and totally inefficient service. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 24 April 2022
" ordering the car via Auto Europe was good and all paperwork correct "
" Picking up the car took longer than expected. Seemed to be a lot of staff wandering about but only 2 serving customers and one of them was dealing with Europcar priority customers. Car was a Citroen and was fine and the return was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALEXANDER - 23 April 2022
" None "
" Good service - be aware of excess to be paid on credit card and deposit/ payment for automatic toll road payment machine in the car. These are all standard in the market but not everyone may be aware. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HILARY - 15 April 2022
" Been using Auto Europe for years and have recommended to others on several occasions "
" Very proficient service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 09 April 2022
" Very good. "
" Top value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 06 April 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAIN - 05 April 2022
" Europe car themselves were fine, no complaint. But our contract is with Europe car and they should be able to sort this out. I have emailed on 28/03 Europe car but have not yet had a reply. "
" We have been charged an additional amount of 110.00 Euros for toll and admin fee which is not as per the agreement. we were not sent an account of how this charge was arrived at. We have lodged a complaint on the 28th March and copied Europe car. We have had an acknowledgement from Sixt but no other response. we are extremely unhappy about this charge and would like you to take this up on our behalf! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 05 April 2022
" Very smooth "
" very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 04 April 2022
" Used the company a lot was first unfriendly experiences with them may she had a bad day "
" Arrived to pick up lady not very friendly. External was dirty hard to see damage as dirty and dark. When dropped of had no problems "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANDREW - 31 March 2022
" Staff all very pleasant. Car had multiple small dents and scratches but no issues on return. Car given with 7/8 fuel so very difficult to return the same so they got a full tank back. "
" Generally OK, the engine management light was on but I checked the oil and water and watched the temp and no issues. Mentioned it on return and they didn't seem bothered . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by DANIEL - 30 March 2022
" Only recommended with full insurance zero excess. "
" The only drawback was the damage charge which was almost more than the rental price for 14 days. I did not agree with their assessment that a respray would be required for some very light scratches on the bonnet. I think they would I pay need polishing. I had not noticed any damage and the scratches probably came from washing it, removing the orange saharan dust which had been settling on cars for the previous week due to the weather conditions. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLYN - 30 March 2022
" Excellent staff. Still waiting for my deposit refund 25 days later. "
" I have not received my fuel or toll deposit refund. Over 25 days have passed. The fuel tank was full when I returned the car. The staff were excellent and very helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARBARA - 26 March 2022
" Very good "
" Everything was just perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VIVIENNE - 23 March 2022
" Good "
" All very efficient and straightforward. Just wish there could be a free additional driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 22 March 2022
" All OK "
" Tyres had obviously not been checked before the vehicle was collected. Pressure warning appeared soon after leaving Faro (after 11:00 pm and driving at 120 kph on the A22 motorway) Setting pressure and resetting the warning indicator caused considerable inconvenience and cost hours of our holiday time. Hertz support were not as helpful as they could have been. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 20 March 2022
" See above "
" All fine. Had a wide choice of cars,but staff could point out 5/6 gears,indicators don't return. HERTZ have no signs to point out return site. I find DOLLAR prices sound "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 18 March 2022
" Good experience overall "
" First time using Centauro was very pleased overall the only downside might be the location being difficult to find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTONIO - 17 March 2022
" Very good service on the pick through to the delivery of the vehicle. "
" the service was good and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by KARON - 16 March 2022
" Ripped off by taking 100 euros for damage which I did not do ! "
" I collected the vehicle in the dark and only had a phone torch to check. I didn't check all the wheeltrims properly and when I returned the vehicle they said I had damaged one - which I hadn't and they immediately took 100 euros from my card ! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 16 March 2022
" The booking process was very simple and efficient. Shame it was let down by its hire company. "
" Despite selecting the hire company based on' full to full', I was given a 'return at the same level' service when I picked up the car. This was despite having a print out of the hire conditions that it would be 'full to full'. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LESLIE - 16 March 2022
" Superb wouldn't go elsewhere "
" Awaiting call from your rep re insurance issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 14 March 2022
" Very efficient service in all respects "
" All arrangements for car hire and condition of car very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 13 March 2022
" Ok "
" Good company "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAREN - 12 March 2022
" As above "
" When we questioned why they took money form our account, we were advised that this would be refunded as it was a holding charge. The refund was short and we are currently awaiting a response from yourselves ? "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARKO - 04 March 2022
" As in 3. "
" Everything worked fine. No waiting, no hitch, nice car, smooth return process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SANDRA - 01 March 2022
" good service "
" always good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by NIGEL - 01 March 2022
" Easy to book but now not sure what else I need to cover locally after I've taken cover with you? "
" Extreme pressure to but additional insurances even youth I had taken cover with you "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by WILLIAM - 28 February 2022
" I was very happy with the experience. One small negative - poor signage between the airport building and the Dollar/Herz building. "
" I was very happy with my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLAYTON - 22 February 2022
" auto pickup machine not recognized my booking staff said it does not work for any customers would have been faster just going to the desk "
" staff helpfull auto pick up usless "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 03 February 2022
" As per 3 "
" First thing was the shuttle bus driver on the way to their depot drove very dangerously and was clearly breaking the speed limits. When picking up the car in the dark was told there was no damages or marks. But on inspection with my phone torch discovered that the whole side of the car was marked and had dents and scratches. Had trouble finding the staff as they had relocated to a room round the back. The car was then re inspected and all the marks identified. The passenger seat was stained and the car smelled of cigarette smoke. On reflection I should have asked for another vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by ROBIN - 01 February 2022
" I ad believed I had paid in advance for additional insurance, but Goldcar made us pay again upon arrival. "
" We are still awaiting a refund for fuel and tolls which was debited from our credit card upon arrival. We also advised Goldcar upon arrival we had prepaid for extra insurance and they made us pay again as they said we had paid Autoeurope and not them and they had no record. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CRAIG - 31 January 2022
" Ditto as above. The insurance with Auto Europe clearly not sufficient for Goldcar when colecting therefore i had the option of taking the risk and dealing with Auto Europe afterwards, meanwhile laying out €1600 on my credit card or paying another €99 for complete peace of mind. VERY VERY UNDERHAND. Again let's see if anything happens out of this! "
" Between Goldcar and Auto Europe you have managed to get 2 lots of insurance out of me. Extremely underhanded and the decent thing would be to repay me one. It will be very interesting if you do anything or just interested in making a cheap buck! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 19 January 2022
" Not enough counter staff hence 90 minute delay in picking up the car. "
" Very good service except the 90 minute wait for the car due to long queue. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 18 January 2022
" As above, only downside was the excessive deposit of EUR1600 required- not clear at time of booking. "
" Very positive apart from the demand for EUR1600 deposit on picking up the car. This was not made very clear at time of booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 19 December 2021
" Painless !! "
" q "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK - 16 December 2021
" The whole experience from Auto Europe through to Guerin at Faro was excellent and seamless. "
" This is the best car hire experience I've had. The staff at Guerin were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 15 December 2021
" Good prices, easy website, known brand companies. "
" Good price, efficient service, reasonable car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 12 December 2021
" No further comment "
" Extra insurance cover , too much pressure to buy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 08 December 2021
" DriveOn service and courtesy are second to none. "
" DriveOn staff are invariably courteous and helpful. For example, on returning the car I realized only on the shuttle back to the airport that I had forgotten something. The driver immediately turned round, assuring me that it was no trouble at all. This is typical of the attitude of DriveOn staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 05 December 2021
" Yes I would recommend having had good service over 14 years. "
" Everything went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHARON - 29 November 2021
" Already have recommended. "
" Absolutely fantastic, I could not fault rentastar at all, superb service, will certainly recommend and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 29 November 2021
" Finding the right car was paramount for us when we had 4 golf bags and this was a pleasant experience from start to finish . "
" Location in the airport was easy to find and service was exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 28 November 2021
" Berry good "
" First class no sales preasure to sell add on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 28 November 2021
" Excellent experience as always. "
" We have used Drive oh Holidays for a number of years now. The vehicles are always well looked after and the staff are efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 27 November 2021
" No problems with your service at all "
" The pick up where you need to fill in a computer questionaire with a member of staff is incredibly slow. I have used them many times in the past 16 years. But after the experience this year I will try another of your suppliers it took nearly 45 min and that was on Nov 17th @ 22:30 hrs approx. So what will it be like in the summer? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by GAIL - 26 November 2021
" Very efficient service "
" They were extremely friendly, could not have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUSAN - 25 November 2021
" You never said that they would block £1300. If I knew this I would have used the company that were open about it, "
" I paid an additional £33 I thought this was for the damage excess waver. If not what was it for? When I picked the car up they blocked £1300 on my credit card. Not happy. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 23 November 2021
" Good value and flexible. "
" Long wait (about an hour) for pickup at Faro - Europcar/Keddy did not have enough desks operating. And then had to wait several more minutes for the car to emerge from the car-wash! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 21 November 2021
" Very good "
" Good staff. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DARIUSZ - 21 November 2021
" 100% "
" 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AMANDA - 19 November 2021
" Very efficient provider "
" Amazing experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ELLEN - 18 November 2021
" Would recommend "
" Very efficient, great car, no issues and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 18 November 2021
" AutoEurope is fine but Avis (Faro) has gone down in my estimation. "
" I declined roadside service and full insurance as I had separate car excess insurance, however I didn't notice that 'RSN' (roadside service) had been added to the rental agreement under 'Optional Extras'. I was charged about £30 for this on my credit card a day after I arrived back in the UK. Got on to Avis support in the UK as the Avis desk staff either didn't answer the phone or were unhelpful. Had to wait 30 mins to speak with someone but he was very helpful and sent me an apology email stating the money had been refunded. So the main thing here is to double check the optional extras on your agreement before you sign. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 17 November 2021
" As item 4 "
" Drive On were great during check in and check out, perhpas to mention quite busy on check out and we were a touch nervous having to wait longer then 15 minutes for the shuttle bus. Overall 10/10 is deserved and will use the service again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRY - 15 November 2021
" I use Autoeurope as they are a very good company to deal with and offer very good hire rates "
" As usual Guerin we're very friendly and efficient and the car was a very nice Toyota Argo with low miles. We always try to use Guerin as their service and cars are of a high quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 15 November 2021
" Booking service is fine just better communication from providers needed "
" Firefly office was closed, no notification sent and we had to walk all the way over to the office to read a sign that sent us all the way back to Hertz at the airport where the queues and waiting time was huge! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by CLIVE - 14 November 2021
" Thanks "
" Very impressed. Well done "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by RUSSEL - 14 November 2021
" Good service and quality car "
" Pleased with the car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 14 November 2021
" Will use Frivr on again "
" Well organised car hire experience and easy pick up and drop off from airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTHONY - 10 November 2021
" I will never use Keddy or Europcar again and suggest you remove this company from your list of suppliers "
" Keddy (Europcar) charged us for damage on the vehicle that was already there. It was pointed out to the staff when I collected the car and was told it was less than 5cm and only on the unpainted black plastic, so did not need to be recorded. When I returned the car it was listed as new damage !! I have raised a complaint with them, but after reading their reviews, I do not hold out much hope, as this is a common scam with them. I fully intend to take this further with my credit card company "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by LUCILLE - 10 November 2021
" As above "
" Excellent as always. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 09 November 2021
" R "
" Other than the wait to pick up the car, due to the popularity of Europcar, I was very satisfied with the company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 09 November 2021
" Overall pretty good, just need to be more prompt in sorting out toll charges "
" We are still waiting for the difference of the toll charges to be reimbursed. We were charged 79euros and probably only used around 30 euros. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 08 November 2021
" Top Drawer. "
" From booking to returning the (upgraded) vehicle all things that make how an unblemished holiday hire were there for us with Auto Europe & Drive on Algarve! Great hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 08 November 2021
" see 3 above. The replacement car was fine but required several telephone calls to arrange "
" A defect with steering/suspension made the car unsafe and a replacement car required a return visit to Faro Airport. The car had not been correctly repaired following an earlier hire. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by EDMUND - 07 November 2021
" Good company to use "
" Friendly staff, decent car, the display was in german which was a bit of an inconvenience but was eventually rectified. No problems throughout the rental or return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 04 November 2021
" We would not receommend Auto Europe after this experience. We have used you in the past , but never again, unless we have some compensation for the events that have happened. "
" on arrival we were told we had a limited mileage voucher, after finding the small print somewhere in the documents. We have hired cars through you before and never seen this. As we knew we would do more than the 600km allowed, we had no choice but to 'upgrade' at the counter to a car with unlimited mileage, at a cost of £243 euros. We were absolutely disgusted with this cost, but faced with either no car at all or paying for the upgrade we had no choice. The most frustrating part was that at the end of the hire period when we received our final invoice from Hertz, we noticed the excess mileage was only 30c per mile, and in reality if we had kept our oroginal car and just paid the excess mileage rate we would only have been charged about 60 euros. So overall we paid 180 euros more than we should have. We will simply never use Hertz or Autoeurope again after this. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by PHILIP - 04 November 2021
" Very happy with Auto Europ "
" Unhappy about 100 euro deduction against the possibility of using toll road despite declaration that we would not and did not . This has not been refunded several days later . This is unacceptable and we have not met this when hiring with other companies "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CAROLINE - 03 November 2021
" Experience was fine but just astonishing at the state of the car!! "
" Staff were fine, very pleasant but the car was a reck and very expensive car hire "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by SIMON - 02 November 2021
" Easy pick up and drop off. Car was well priced and most competitive price for on airport pickup "
" Easy pick up and drop off. Car was well priced and most competitive price for on airport pickup "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by JULIAN - 02 November 2021
" Excellent service from both Auto Europe and Guerin. "
" Have rented many times with Guerin in Faro and they have always been honest with me, they never try to claim that the car has incurred extra damage and there is no hard sell of additional products. Only choice for me when in the Algarve. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 01 November 2021
" Trustworthy "
" Fast service. Car was a bit tired, and tyres a bit warn "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ELIZABETH - 01 November 2021
" Waiting to receive my deposit! When is it coming??? "
" I will fill in this feed back when I have received my deposit. Have you got any idea when? my reservation number was 1183815 Auto Europe voucher number UK 5214686-1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MALCOLM - 31 October 2021
" Really as above. Having left the car at Sagres we were reassured that it would be returned to Faro airport by a member of your staff. We would again use Hertz as booking etc. was easy and the pick up point is on the airport concourse. "
" The paperwork for the pick up was slow, the car was clean and waiting for us. However we had to leave the car at the Hotel due to my husband recovering from a tummy bug.Via the hotel it was straight forward organising the car pick up by a member of staff at Faro airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 30 October 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICK - 30 October 2021
" See above issues with Goldcar - phoned AutoEurope who said 'we're just a broker it's nothing to do with us' and washed their hands of the situation so not sure why feedback is being sought "
" Everything regarding booking, collection and return was excellent except for how they handle problems with the vehicle. On the 2nd day of rental several warning lights came on advising of a problem with the brakes. The breakdown phone was initially not answered then was answered and when I asked whether they spoke English they hung up. Because of this I tried the customer services number who answered but were not interested and just told me to phone the breakdown number. I sent emails that were never answered. On the morning of the 3rd day I got through to the breakdown line and they advised me to drive to the nearest Goldcar rental depot some 100km away. The car was quite new and would be under warranty so I took it to a Toyota dealer a few km away to make sure it was safe to drive - it was and they could have fixed it but Goldcar wouldn't let them. Because rentals were busy I phoned and emailed to make sure a replacement car would be available - no answer to the email and the telephone helpline could not tell me nor could they phone the rental office to check for me. Cars develop faults but Goldcar need to review how customers are handled as this is really poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 28 October 2021
" A good experience overall. The car was a bit pricey but it was worth it. "
" They did not try to sell me anything extra. They were not pushy - in fact they were very polite. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 28 October 2021
" Easy to use web site with plenty of options "
" Excellent service from very attentive staff. The car was in very good condition, nearly new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 26 October 2021
" I always use autoeurope. Brilliant service. "
" In error I had booked the car from 14.00 when my flight arrived 09.30. The staff would not lett me have the car early, pay an extra day,upgrade. My family had to wait 4.5 hours until they would release the car. Staff were rude and unhelpful. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 22 October 2021
" Quick and easy "
" Car had different damages.but team happily marked them all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JULIA - 22 October 2021
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by GEORGE-IULIAN - 20 October 2021
" Hidden fees and charges not mentioned on onl8ne booking "
" Been charges 90 euro for fuel and supposed to jave them refunded at the return of the car with full tank, which I did, but no refund "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARTIN - 20 October 2021
" Happy customer "
" Good service and good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TRACEY - 20 October 2021
" Very quick and easy service, staff were very friendly and helpful "
" Very quick and easy service, staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 18 October 2021
" When i rang you the two operatives I spoke to also, like me, did not really understand what a "Driver Licence Code" is. After taking an age to get through to someone they kept putting me on hold and eventually transffered me to some phone number which after 30 minutes of waiting I gave up expecting a reply. I have been coming to Auto Europe for many years and I think this will be the last time. My other booking with Rentastar was excellent and I eventually managed to rent a card with them after a few days, great quality, good customer service and nothing too much trouble also my driving licence was valid with them, unlike Goldcar! "
" Gold car at Faro are the most unhelpful, aggressive, arrogant and un empathetic bunch of people I have ever met. It ended up with no car for 10 days due to their unhelpful attitude and unwillingness to help. They are the only car hire people on the strip who require a "Drivers Licence Code" and would not help at all save to give me an incorrect web site to visit. There were others there who they also refused to give a booked car to and one of their operatives said to one customer when they complained "Well you will not be getting a car" due to him disputing the hire arrangements. There was also a family with 2 young children who they also had no willingness to help and who left in tears. All the locals I talked to in Portugal told me never use Goldcar as they are like the plague. I will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 18 October 2021
" OK "
" Car was not as clean as I expected "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by DENNIS - 18 October 2021
" Once again more than satisfied with the whole experience of booking Car Hire via AutoEurope. "
" This was the firsts time I had used Guerin and overall it was a very good experience and would certainly consider using Guerin for future bookings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAROLD - 16 October 2021
" As above disgusted "
" I couldn't travel to Faro due to Covid . I informed yourselves as soon as I could, but was still charged the full amount. Absolutely disgusted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEPHEN - 16 October 2021
" Speedy efficient service... no problems.... Car in good clean condition... thank you "
" Speedy efficient service.... No problems.... Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 14 October 2021
" No issues at all. Everything went very smoothly. "
" No issues at all. Everything went very smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROY - 14 October 2021
" The car had scratches and dings on every panel. My flight was delayed, I had to wait probably 30 minutes while car was cleaned (to hide damage) and car was delivred wet. Hard sales push in the office and 800 euro deposit if you dobn't accept their 95 euro insurance (I purchased an annual excess policy for £26 in UK). Quite disappointing. "
" The car had scratches and dings on every corner "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 4
FARO, PT - Reviewed by STEPHEN - 13 October 2021
" Drop off was quick See above "
" Pick up at Faro was very slow and large queues Vehicle had substantial damage, most of which wasn't pre noted so had to video and document at pick up "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FARO, PT - Reviewed by JOHN - 13 October 2021
" We had no issues apart from the above. "
" Even though we thought we were already fully covered with the insurance ,we were told that the excess was 2500 euros ,so we decided to add the no excess which was not cheap at over 200 euros. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 12 October 2021
" ALL VERY GOOD THANK YOU "
" ALL VERY GOOD THANK YOU "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 11 October 2021
" As above "
" Only gripe is the high cost of named drivers. Surely it is the car that is insured and only one person can drive at one time? Ridiculous premiums added "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 11 October 2021
" Auto Europe experience was excellent, especially Marta helping out when we thought that we may arrive late, in fact we arrived half an hour early. "
" Generally the experience was very good if impersonal, the impression being they were or had been very busy, it was early evening, and they were looking forward to finishing. Maybe it's a Portuguese thing but the staff were carrying on conversations with each other in Portuguese while serving me in English. I found it quite rude. The other issue affecting the rating was price and higher car band than usual. This came about as result of needing a late travel change. The car was great, it was new, but twice the amount that I would normally pay. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NISHA - 10 October 2021
" Easy to book, good prices and got what we booked. "
" Satisfied with the purchase but at the counter they spend a lot of time trying to scare customers and sell other insurances and products which is not necessary, they should offer and accept No for an answer rather than putting unforeseen scenarios. We already had purchase additional excess waiver through Autoeurope but they were acting as if it was not the right product and that we had to spend double the amount with them. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by HILARY - 09 October 2021
" Cars are normally quite expensive in the month of September, but this year twice the price of last September. I understand that there are extra precautions that now need to be adhered to due to Covid which means extra costs being passed on to the customer. My normal preferred hire car company is Guerin, but on this occasion when I booked they didn't appear to have anything suitable available. "
" Under normal circumstances, I'm a regular traveller and make use of hire cars. For the first time of using hire cars over many years, I was asked if I wanted roadside assistance at an extra 6 plus Euros a day. I assumed that if there was a problem with a hire car, this would be dealt with as a matter of course. I declined. The car I was offered had a large chip in the centre of the windscreen. I wasn't happy about that and didn't want to take the car. At first I was told there wasn't another car available, but on checking I was offered a Fiat 500, but had to wait for it to be cleaned. This also had a chip in the windscreen, but this was at the left hand side. I had no option but to take it. I wasn't very happy as I'd been up since 3 am and was very tired. I had no major complaints on returning the vehicle, but did advise them that the floor mat on the driver's side kept moving under the clutch pedal. I would think that a company as well known as this would take better care of their vehicles. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARK - 06 October 2021
" Whilst it may not be Auto Europe's fault that Gold Car behaved as they did. It is however their responsibility to ensure that all details and terms of a recommended service are fully advised. To load on E195.47 of charges to a quoted car hire is outrageous especially when at that stage of collection cancellation is not an option due to the non return of payment already made. "
" I had my own CDW insurance with Zurich which Gold Car refused to accept and insisted that I had to have their CDW insurance which I was charged E153 plus E21.53 for a toll reader plus E20.94 Airport tax. Then I had to register my credit card for the following amounts , E300 Insurance excess, E120 Fuel and E70 for tolls. My toll usage was E2.15. I am still awaiting the refunds to my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 04 October 2021
" Would recommend to family and friends due to great prices & excellent service & communication "
" No issues excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 03 October 2021
" Very easy & well organised "
" Very efficient & friendly staff. Both pick-up & drop-off worked seamlessly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BEVERLEY - 03 October 2021
" I have always used Auto Europe. I would very much like AE to look into my comments about Drive On, as the cost of hiring a car is not cheap . "
" The Car was not clean and one of the doors did not open . Did not have time to return to change the car. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by PETER - 03 October 2021
" We make about 6/7 rental agreements a year. We would like to see a Loyalty bonus for repeat users, either a price reduction or a vehicle upgrade. "
" I extended my rental period and asked to keep the same vehicle. this was NOT a problem and appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 03 October 2021
" never again !! "
" kept waiting for 2 and a half hours at pick up. Car showing warning light and messages for tyre pressure, had not been reset after inflation. Screen wash empty. Windshield dirty "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FARO, PT - Reviewed by ANDREW - 30 September 2021
" Easy to book "
" The service was great except there was no explanation of equipment in the car which meant we were stuck with the SatNav continually advising "the route is being recalculated", we could not find a way to stop it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DEREK - 24 September 2021
" Brilliant, friendly staff, super car "
" Brilliant, no queue, friendly staff, super car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 24 September 2021
" All good "
" Good car Good experience Got what I paid for Had nothing unexpected so all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVE - 23 September 2021
" Inability to change dates by 2 days is ridiculous. Lost all the money and no car. Very dissatisfied. "
" Could not change booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 22 September 2021
" Very happy with the hire "
" I was very happy with Guerin at Faro airport, no hard sell but I would recommend the their Motorway toll extra. The only dislike is the walk to the Car Hire offices from the Terminal is quite long. Having said that all car hire companies are located in that same place, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICK - 22 September 2021
" Satisfied "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARY - 17 September 2021
" Great value for top class service "
" Very professional outfit. Attitude of staff first rate - very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANCIS - 16 September 2021
" The car was fantadtic "
" Guerin service was great flight time change meant a little hold up in getting the car I had ordered but didn't have too long to wait "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SALLY - 15 September 2021
" As above "
" I am disappointed that an in-car charger was clearly priced at €3.95 but was charged three times this amount when the final invoice came through. Similarly additional drivers were advertised as being free but we were charged for this. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALASTAIR - 07 September 2021
" see above "
" THe staff were very helpful but the car that we had been allocated was not ready and so was faced with a hour plus wait or to take a car which had significant damage all over it. The worst vehicle i have ever rented at such a not insignificant cost. There was barely a panel without damage including major damage to the front and wing. It also had tyre warning lights that were on all week. Staff great-vehicle terrible "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by JAMES - 04 September 2021
" I would book again their key n go package "
" There was a massive queue at pick up but as I had Key n Go I was able to bypass this. Whole process at both ends was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 03 September 2021
" I do recommend already "
" Very smooth although I suspect partly because the volume of people hiring cars is very low given travel restrictions. The desk was very quiet when I arrived to collect my car and likewise when I dropped off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SABEER AHAMED - 01 September 2021
" Good one "
" The 1st car given had the front seat broken and was replaced when asked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PEDRO - 01 September 2021
" All good but I will not be hiring more vehicles until prices drop back down to reasonable levels. "
" All went very well but I was overcharged for KM driven on drop off and had to return to the counter from the airport to clear this up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by RODERICK - 29 August 2021
" As ever, Auto Europe were a dream to deal with, alterations are simple and instructions clear. Not for the first time however I felt pressure sold additional insurance at the counter which added a third again on to the price of the car rental. "
" My main issue with the booking is what I felt to be pressure selling at the counter. Although I purchased an inclusive package I was told be the staff member that the car was only 3rd party covered and was effectively given the options to pay €206 or €98 to take the car. It was a hot day, my family was waiting outside and the queue to the office was long, so I felt compelled to pay the lower amount to take possession of the keys. I appreciate the documentation offers the chance to call Auto Europe at pick up but that didn't feel practical at the time. I would be grateful if someone could advise what cover level I had purchased, and that Goldcar be advised of my dissatisfaction with that element of the booking. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTYN - 29 August 2021
" Poor "
" They were shut - left the car in Hertz . Car was not the class i paid for . "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by THOMAS - 27 August 2021
" Very unhelpful Had to wait a very long time for shuttle bus with 3 young children. Charged extra to return before 8am. All in all very disappointed given that we use Autoeuropa a lot! "
" Forced to buy collision waiver damage "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by CLIFFORD - 27 August 2021
" No problems. "
" They could explained that there was key box for early morning arrivals to put their keys in. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 25 August 2021
" Very good. "
" Only downside is that the transfer pick up can be a bit slow. Otherwise excellent service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHARLOTTE - 25 August 2021
" Lots of hidden charges. Ended up costing hundreds more than stated at booking "
" We got stung by a lot of extra charges. I was told I was unable to change the main driver to my husband without a substantial charge. I have recently been diagnosed with arthritis affecting my fingers, wrists and ankles and feet and was feeling unable to drive. I have never come across a hire car company who have mileage limit either. Yet another charge. It ended up costing hundreds more than was stated at booking "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 24 August 2021
" Please see above. "
" Hi there, I have tried to contact you already, as at the Hertz desk in Faro, the clerk, noting my limp and Hertz Gold status, offered me a free upgrade. This was subsequently charged to me as I left, effectively doubling the price of the rental. I would very much appreciate the upgrade being refunded as I am sure it was an administrative error between Hertz Faro and Auto Europe. Many Thanks David Jones "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NUNO - 24 August 2021
" none "
" Condition of vehicle was very poor, poor levels of cleanliness , maintenance was very poor and when questioned about it the member of staff's answer was "do you expect us to take it out of service to complete required maintenance" to which my answer was yes. Certainly the worse car i have ever hired. Staff were overall helpful. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by LINDA - 09 August 2021
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GREGORY - 02 August 2021
" The staff, from a local company called Guerin, were excellent. "
" The staff, from a local company called Guerin, were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROGER - 31 July 2021
" Generally very efficient. "
" Still feel the cost could be more competitive for the vehicle provided. Not sure why there is still a local motorway registration cost. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 15 July 2021
" The on-line booking process is seamless. All information on additional extras was easily found. See 3 above. I have already used Auto Europe to book my car for my next trip to Portugal. "
" Pickup of vehicle - No Issues apart from that you never seem to get the car that is selected when making the booking, and there was no accompanied check of the vehicle's condition. Counter Staff - very pleasant Vehicle was almost new, in great condition. Drop-off was quick & painless. Would be nice to get some paper document to say that the car was returned in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 07 July 2021
" No problems at all and will use this company again "
" Very efficient and helpful staff at time of collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 03 July 2021
" Easy. Would definitely use again "
" Refunded excess deposit promptly too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 26 June 2021
" Already recommended on to numerous people how about some discounts "
" First time used Sixt although used Auto in excess of 40 times was very good service as normal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALMA - 23 June 2021
" Good staff with no unnecessary detailed inspection of car upon return "
" Friendly and efficient staff made even better with the new car supplied !, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 21 June 2021
" We always use Auto Europe to book our hire cars in Europe. The comparison and choice options are very good and the reviews help us to choose the company we go for "
" Quick and efficient collection and return. Good specification and cleanliness of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VICTORIA - 20 June 2021
" Never again!!! Absolute joke of a company. From start to finish. And not based at Faro Airport. But 15 mins down the road is a hot sweaty packed, bus. "
" The directions on the confirmation to find the office at Faro are completely wrong and have been for a while. We did not get Drive and Go or any other suggested names we got Surprice!!! Which was massive Surprise!!! When finally y realised we had to wait in 32c sun for a shuttle to come as the car was off site. No where on my paperwork did it mention this. The reviews for Surprice are shocking and I would never of chosen them myself. When I finally got to their office after 15mins in a packed minibus and social distancing they didn't even have my name or booking anyway. So was there another hour to sort it all out. Disgrace of a company. I work in media and I will not be reccomend Auto Europe ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by DAVID - 20 June 2021
" Need to look after existing customers not just trying to get new ones "
" Initial rental was fine but trying to extend the booking was not. Extremely high rates at the desk and also via Autoeurope meant we had to change suppliers "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 17 June 2021
" Firstly the car was not on-site at airport as indicated on voucher. Drive and Go turned out to be SURPRICE but my name was absent from pick-up! Next someone had cancelled booking by email unbeknown to me! The company sorted it [time] but spoiled start of week for us. NOT ENJOYABLE "
" Awful See below "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DARREN FRANCIS - 15 June 2021
" I prefer to hire a car with simplicity and transparency, not much of that here. "
" It said in terminal when booking but had to search around the airport and car parks for 40 minutes to find anybody who even heard of drive and go. No information on corespondents. Drop off was checked by the shuttle bus driver who tried to claim as much money back as he could. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 15 June 2021
" I searched for at airport only and this turned out to be offsite and it took ages both to find them and get to the car. They do not use the name Drive and Go but are called Surprice. There were no signs for them and when we asked other car hire companies where we could find Drive and Go, we only manged to find someone who said look for Surprice instead. Also, the contract with you was fir Full tank, return full and the car had a 1/4 tank. i asked them to fill it up to comply with the contract and they said no. I ended up wasting about 10 Euro because I had to overfill the tank. "
" I searched for at airport only and this turned out to be offsite and it took ages both to find them and get to the car. They do not use the name Drive and Go but are called Surprice. There were no signs for them and when we asked other car hire companies where we could find Drive and Go, we only manged to find someone who said look for Surprice instead. Also, the contract with you was fir Full tank, return full and the car had a 1/4 tank. i asked them to fill it up to comply with the contract and they said no. I ended up wasting about 10 Euro because I had to overfill the tank. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by TIMOTHY - 14 June 2021
" Overall happy but if you pay for a certain class of vehicle you should get it. "
" Very quick and easy pick up. Booked SUV but got an estate car. It was OK but not the same really. Didn't complain as just glad to get a holiday away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 14 June 2021
" Very satisfied with car and all arrangements for collection and return "
" Excellent service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 09 June 2021
" Great experience. Efficient and easy. Highly recommend. "
" Everything ran smoothly and extra bonus of not having to refill the car before drop off as SIXT have their own fuelling system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDMUND - 08 June 2021
" I love Auto Europe but this time you let yourselves down. Drive and Go was clearly marked as "on-site" or "at airport" and it wasn't. Quite the opposite. It didn't matter - Drive and Go were great - but it's annoying to think you're booking an airport pick-up only to find you're in a shuttle bus; eventually, and after having to figure out the rental co is NOT on the airport site.... "
" They were great but OFF-SITE with all the hassle that comes with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MAX - 08 June 2021
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 05 June 2021
" You book me with a company called Drive and Go at the airport - when I arrive I can't find them and no one has heard of them - because they do not exist! I have been booking with you for a decade or more - never again. "
" Drive and Go don't exist - I'm not sure what yr playing at autoeurope! You also said they were at the airport / not true! You booked me off airport with a company called SurPrice. I want my money back - dreadful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CLARE - 03 June 2021
" Poor "
" Website said on airport pick up - it wasn't. Rental booth could not identify driver. Company used was nowhere on our paperwork. Car poor quality. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by JUAN - 01 June 2021
" I chose Auto Europe as the website quite clearly stated and guaranteed an office AND car pick up at the airport. On arrival however, there was no counter at the airport. After an hour of searching, I ended up having to call an office in Lisbon only to discover that the rental was with a different company (Sur Price) and the office was a 10 minute drive away with a mini bus pick up I was never informed of. Had I known the car pickup was not at the airport, I would not have chosen to hire via your company. I now feel mislead by Auto Europe and I will never use your services again "
" Sur Price team were lovely. Friendly and efficient. Car was ok given how cheap the rental was "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by STEPHEN - 01 June 2021
" Easy to book online - good deal. "
" Very fast turnaround, speedy drop-off, friendly staff. Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 30 May 2021
" Keep up the good work "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHEENA - 29 May 2021
" As above "
" Extremely time consuming waiting for collection of the car at the hire centre. An unreasonable long wait at the airport for the shuttle bus and having already paid the extra for "insurance" online finding our we had to pay another £70 for actual insurance was not good. That car however was fine, drove well and no problems with it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 12 May 2021
" An efficient and enjoyable experience all round. "
" An efficient and enjoyable experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 19 March 2021
" Quick and easy pick up,, very friendly staff. Cars in very good condition "
" Quick and easy pick up,, very friendly staff. Cars in very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TOM - 25 November 2020
" The car was ideal and everything first class, except that my Dollar car hire does not appear to have been transferred onto the American Airlines Advantage system "
" I choose Dollar so that I would get points credited to my Americam Airlines Advantage program to avoid all my earned miles expiring. I provided counter assistant at Faro Airport with my AA number, but my Dollar car hire no showing on my AA account. Can you help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS EDWARD - 19 November 2020
" Easy to book, free cancellation. It would be nice if the time limit for cancelling is reduced to 24hrs as flights are constantly changing. Only today we have been advised our December trip dates have been changed by Ryanair, for the third time. "
" We did not use the road tolls but when dropping off the car we were informed of toll charges. We advised we did not use them & it must be from the previous hire. The person looked then said it must be a mistake & I will remove, but three days after arriving home it is still showing as pending on my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 11 November 2020
" Easy pick up and signage to maintain social distancing . Car brought to near office to check for damage . However not easy as pick up after sundown. Fast and efficient return . "
" Efficient and speedy service. Office open 24hrs . No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GEORGE - 05 November 2020
" Auto europe alway good for me. Easy refunds up to 24hrs etc make me use them. "
" Got in rental car, dash said maintenance reqd. Service and oil. Windscreen wipers didnt work and one on back broken off. It was dirty inside and out, bit disturbing re covid cleanliness advertised but not. They changed car, no apology. No water in windscreen and full of dents and scratches, but car was ok. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
FARO, PT - Reviewed by GARY - 02 November 2020
" usually good not so good on 2 out off 4 hires form 12th September to 29th Oct 2020 "
" Hi I had the same car as I picked up on the 10th. Car was handed on 10th over then you check after signing, you told to photograph, check car the was no parcel tray, and petrol tank was on seven eights full. . On the pick up, informed girl she said sorry had just come from hertz. She would put on notes, I asked could I have a email confirming she said not to worry on the notes guy in same depo informed me at 5pm on same day it was and not to worry. Kept same car on new higher on 19th car had more petrol in tank, as girl on 19th about notes she said all on not to worry. Went to drop off on 29th October guy tells me no notes on system after about 30 mins they say sorted and I will not get charged for not bring back full or no parcel tray. I assume still the same. I also asked why firefly had charged me £4.78 they posted on 21st October but shows 10th October??? What is this for. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 31 October 2020
" pick up not good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 30 October 2020
" Easy to use. Fairly easy to make amendments "
" Quick and efficient collection and drop off process. Pre-registration worked well. The car provided was a bit old though and had a few defects such as the heater fan only working on one speed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by SHAUN - 29 October 2020
" hi could come due to covid restrictions and too late to cancel..lost the money. "
" c below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 25 October 2020
" Very good "
" Very good condition car and good pick/drop off arrangements. Staff should consider advice on siting of all controls when collecting car in the dark! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 19 October 2020
" Auto-Europe - everytime! "
" Car had quite a few small blemishes, so when returned they did not look very hard (not that I added any!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 16 October 2020
" Impressed with Auto Europe, Especially like the grid formation to find the lowest hire company for the car size you are interested in, paperwork came through as expected and overall the deal was better than I could get on a direct basis. Will use again "
" Great from Dollar/Hertz who can sometimes be a bit pricey. Was an hour early but still was able top collect the car, not the model I had booked but then the word SIMILAR was banded around, but hey it was a car at the end of the day. Drop off was easy and quick. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 13 October 2020
" good car hire "
" Very helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 13 October 2020
" Just as we expected .excellent "
" Have used them before and will continue to do so "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEX - 03 October 2020
" Thanks to our full AutoEurope coverage we said no-thanks to every extra coverage the DRIVE ON team offered to us. "
" This was our 2nd time we used DRIVE ON to hire a car in Portugal and we must admit the car selection was limited, grimed and oldish. Also the Lisbon team didn't seem to share the notes with their Faro branch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 02 October 2020
" I use you all the time and hopefully will continue to do so. Any thoughts of introducing a "loyalty scheme" for regular customers? "
" Just a good company to hire from "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARY - 29 September 2020
" would use again "
" Staff very helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 29 September 2020
" We had an automatic fiat 500 - for 2 weeks. Did around 500 mls and it was an ideal wee car for the two of us. An automatic is handy for us who usually drive on the "other" side ! "
" All pretty good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK - 26 September 2020
" always use Auto-Europe - excellent website giveing good selection of cars and prices "
" Very pricey for the time of year, however great service and speedy return of vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 26 September 2020
" As above "
" Service was good the car not road worthy scratches every where big scratches plus the rear stop light reflector was broken showing white light through red Refused car but no cars left went back next day and given smaller car "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FARO, PT - Reviewed by IRENE - 25 September 2020
" I have already recommended Autoeuropa and Dollar to other people. "
" This was the second time I've book a holiday rental with Dollar in Portugal and each time I've been very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MACIEJ - 22 September 2020
" Service from autoeurope is fine but information about different providers should be improved as per comments above "
" The pick up point was not actually at the airport. We had to order a pick up from the airport, wait for the pick up and then drive c10 mins to the rental place. This was contrary to the information provided when booking. Also the car was different than ordered (but in the same class) with no choice - this was the only car available. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by DORCAS - 18 September 2020
" Friendly and efficient "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 16 September 2020
" Highly recommend the use of this company - it's the third time I've used them. Quality cars, sensible approach to reasonable use of the car which causes dust and sand inside and out at the end of the hire. Not over the top with inspecting (if any) scratches etc. Will be using again. "
" Excellent service at the desk - professional and efficient service, and a quick handover of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROGER - 15 September 2020
" Genuinely very good but the car did have some minor damage which was not pointed out on pick up. "
" Although we paid more for "no excess" they still tried to sell a premium for windscreen cover. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by EDWARD - 13 September 2020
" Booking was fine dollar/hertz were not great at dealing with the car problem "
" Out first car had a puncture and it took 4 hours including a trip back to the airport to get a replacement "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by LEE - 13 September 2020
" great service at a great price and would recommend them to anyone "
" the whole process was very smooth from start to finish the car sounded a bit worn out but it did the job so overall i was pleased. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 11 September 2020
" Auto Europe were fine, the website worked ok and pricing looked ok. Drive on weren't as good as expected - see above "
" Forced to take out insurance with Drive On as they wouldn't accept my daughters credit card for her booking. Vehicle gears were rubbish. Constantly had an alarm. Wouldn't allow 2nd driver. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by THOMAS - 09 September 2020
" Very pleased "
" Staff very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSELL - 08 September 2020
" No "
" It took a long time to get the car. And a long wait time to check the car over. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 03 September 2020
" Very slowly "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 01 September 2020
" Booking was straightforward, I dont like the fact that AE does not back off the suppliers cancellation terms and provides no refund within 48 hours, even if the supplier does allow cancellation upto the start of rental. "
" Could not fault the experience in any way genuinely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PEDRO - 01 September 2020
" Really pleased "
" Very quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEL - 31 August 2020
" As above "
" Got an awesome upgrade and staff were helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAROLD - 31 August 2020
" As above "
" I always recommend Autoeurope to to friends and family.. First time with Rentastar - excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 28 August 2020
" apart from a useless sat system rental was perfect "
" Tom Tom sat system didn't work "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANALD - 14 August 2020
" Rafael is the best!!! "
" Great staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUAN FRANCISCO - 14 August 2020
" very satisfactory "
" They are very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 05 August 2020
" no comments "
" Excellent service with a new check in arrangement with client numbers called. It will be interesting to see how well it works when Covid has cleared. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 04 August 2020
" as normal good on book in and return "
" Car had more damage than normal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by TORSTEN - 04 August 2020
" Good, efficient and reliable. "
" All good. Vehicle clean. Sound system in car very basic, but for an economy car ok. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GEORGE - 29 July 2020
" I have used Autoeurope for about 10 years without any problems. Due to the pandemic I had to change a booking. With a charge of £20 you have never made before. The reason was covid 19. I will think twice about using you in the future. I didn't know Covid made it possible to take more money from people. Well there you go, a new one on me. "
" By the time I got of the plane and into the hire car was 2 hours. The inside of the windscreen was very dirty, when driving at dusk into a setting sun it was impossible to see. The windscreen washers where empty. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by ALEXANDER - 22 July 2020
" Felt conned for 60£ cleaning fee, they wanted 100€ initially reduced after row to 60€. Beware the cleaning costs are not illustrated until you return vehicle "
" Did not have any cars left, so had to drive a giant van instead. On return they charged me 60€ cleaning fee for small amount of sand in van. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by MICHAEL - 22 July 2020
" First class experience. "
" On leaving car back I suddenly remembered I had left my passport at the hotel 10 miles away. The lady manager, Rosanne (?) allowed me to re-check out the vehicle and drive back to pick up passports - very much appreciated. I will tell my friends how good your staff and vehicles are. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 21 July 2020
" Always use auto europe, the flexibility is second to none "
" Very efficient no problems either checking in or out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DANNY - 15 May 2020
" very underhand and distasteful. "
" I cancelled the car hire booking due to flights being cancelled due to Covid 19. i had prepaid and Sixt charged a extortionate cancellation fee which in the circumstances is very unfair. i had another previous booking with Argus and they repaid everything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAVID - 04 May 2020
" CANNOT FILL THE QUESTIONNARE IN AS OUR HOLIDAY WAS CANELLED, BUT THEY HAVE REFUNDED OUR MONEY, WITH NO PROBLEMS. WOULD USE THIS COMPANY AGAIN WHEN WE ARE OUT OF LOCKDOWN "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 03 April 2020
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 01 April 2020
" Overall no problem and would be happy to use them again. "
" No Problem, staff at vehicle colection a bit abrupt, told to have there insurance they appeared a bit put off when told didn't want it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 31 March 2020
" Happy to use again "
" In these challenging times, we were treated with care and respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 31 March 2020
" Excellent service. Nice tidy car. "
" Speedy and efficient. Customer service was superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 30 March 2020
" I feel I have been cheated out of over £54 and will not be using Sixth again!!! "
" Being charged for petrol when I had filled it up full "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 30 March 2020
" Use Auto Europe frequently as they always get the best price and once booked it has always been as described and a seemless operation "
" Quick pick up from airport and a good free up grade from "Astra" to "Qashqui" They ten quickly dropped us off on return it is only about 3 minutes travel time from Airport to unit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ARTHUR ANSON - 30 March 2020
" Will use Guerin car hire again, so friendly and helpfull. "
" Excellent efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NORMAN - 29 March 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUAN FRANCISCO - 25 March 2020
" my experience has been perfect "
" excellent attention and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 24 March 2020
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEVERLEY - 24 March 2020
" !! "
" Due to the Covid19 I was unable to travel however I was told that I could not get a refund or transfer ( as a frequent flyer to Faro this would have been helpful for our next visit) the booking to a different time as Guerin had taken the money. Very unhelpful given the current situation. I guess you will not answer my response. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 22 March 2020
" They tried to get some money back for me but couldn't get past Hertz policy on 48 hours notice for refund "
" I had to cancel this booking at short notice due to Spain (where I was planning to stay) declaring State of Emergency. I could not get my money back as it was within 48 hours of the booking. Terrible service in the circumstances "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by FRANCES - 20 March 2020
" Pleasant experience "
" We had a pleasant and easy experience. Staff were friendly and knowledgable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANGELA - 20 March 2020
" Will use again but more transparency over pricing and offers required. "
" Friendly and efficient service. Two issues, windscreen cover was not automatically included in zero excess policy. You have to pay extra for that. Also I thought I had free GPS as an offer from web site but this was charged on site. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 18 March 2020
" Great service "
" What a great experience compared to gold car I will book with hertz/dollar again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLE - 15 March 2020
" One of the few transparent Car Hire Companies at Farò Airport "
" One of the very few transparent Car Hire Companies at Farò Airport. I have tried several and had some horrendous experiences with others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KIERAN - 14 March 2020
" Bad "
" On the website it said i had car insurance but when i collected the car i was informed i had to pay 140 euros for insurance on the website it said I'd insurance I've got to the which was more than what i paid for the car please can you look in to this for me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by RAFAEL - 14 March 2020
" Horrible! "
" Horrible! It's a scam! The rental car contract had my charges as 10.5 Euros for the car toll device plus 2.42 Euros of tax. I returned the car with full tank and no damage. The assistant during the drop-off said everything was fine. However when I checked my credit card account they had charged me 371.21 Euros with no receipt, invoice, notification...nothing! They should have charged only the 12.92 Euros plus the toll fees. I'm disputing this transaction with my credit card company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by KAREN - 12 March 2020
" No issues with Auto Europe at all. "
" When we arrived to pick up our car, we were offered a vehicle that was too small for our needs, despite us having reserved a large enough car. We were forced to pay double the original quote to upgrade. Very disappointed in the customer service we received. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TIMOTHY - 09 March 2020
" Good site "
" Excellent customer service - helped us with our cases into the car on arrival & got us a trolley for our cases on drop off. The agent did try to 'up sell' us on lots of occasions, but we said no "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 09 March 2020
" For me, the process always seems to work really well, end-to-end, with friendly and helpful staff along the way. I have not had any specific problems with my car, but - based on experiences so far - I would hope that these would be handled well if I did. "
" I have used Guerin, via Autoeurope, many times - and the experience is always very good, at least it has been for me. Therefore I always only look at their quotes when booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 08 March 2020
" Great price for a fully covered hire. "
" Very friendly and helpful staff offered me upgrades but wasn't pushy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 07 March 2020
" Overall very good "
" I always try to book with Guerin at Faro as I have consistently had good service from them. They're always very clear and particular about existing damage on the car so I'm never worried that there will be a problem with this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 07 March 2020
" Easy and clear to decide what you want at a good price. "
" Good pickup. Drop off marred by staff arguing and deposit not refunded after one week of waiting. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNE - 06 March 2020
" My only search engine "
" I have used Drive On several times and have never had an issue. Would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 06 March 2020
" Easy booking Easy, quick and Efficent the pick up of car Very good almost new car Easy, quick and very efficient drop off. "
" The easiest and best holiday car hire we have had for years. Will definitely use dollar car rental again Next year if at all possible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARETH - 06 March 2020
" Excellent "
" Excellent price and customer service, probably the best I've had ever had from a car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 04 March 2020
" Always very easy to book with Auto Europe and the rates are good. We can usually guarantee we will be able to hire a vehicle from our favourite suppliers at the location we know within Faro airport - Guerin or Alamo "
" Very efficient and good quality car as always with Guerin - we have used them several times "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MICHAEL - 04 March 2020
" Nice clean car, friendly staff, no problems. Will use again. "
" Nice clean car, friendly staff, no problems. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 04 March 2020
" everthing worked as i would of expected thank you "
" very good efficent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WENDY - 03 March 2020
" It was the worst experience I have ever had with hiring a car it was at Far airport portugal and I will be taking this to someone else "
" I had a quote on line for 85 euro by the time the rep finished It totalled over 400 + Euro which has us in knots. So we put the bill in the glove compartment like he told us and didn't look at it again till we took car back. Took the car just up the road from airport to fill up with fuel to drop off like we were told to do. When the chap overhauled the car when we got to there he said the fuel was only half full so we would have to pay the 85 euro for fuel. Hang on I've just filled it up gave him receipt they said they would have to have it checked will take a couple of hours so I went back to garage to make sure it was full just got another 4.25 euro in. Now I'm thinking this is a scam petrol gauge was working ok before. This car was very scratched and bumped so we had a little argument with the girl on the desk and suddenly a man came out of the office and knocked nearly 100 euro off the bill. I'm not convinced that this not some sort of scam they are playing and still not happy really with the outcome. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ELAINE - 26 February 2020
" A very smooth and efficient service. "
" Just very smooth and efficient in every way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SARAH - 24 February 2020
" Easy, reasonable and great value. Drop off was busy and unclear for a while as there were not enough staff available. "
" Easy, reasonable and great value. Drop off was busy and unclear for a while as there were not enough staff available. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by KIM - 24 February 2020
" Overall the car was lovely. My only disappointment was the add on at the desk for a question I'd been asked online. And the service without a smile. "
" The two things that have annoyed me are: The lady I dealt with at the hertz pick-up at Faro airport did not smile once. When I booked the car online there was a question. 'Do you intend to cross a country border?'. I answered yes. This made no difference to the price. But I was asked to pay a border crossing fee at the collection desk. Not good practice. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE - 24 February 2020
" Will choose them again. "
" Efficiente, nice to deal with and car was impeccable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by JUDITH - 24 February 2020
" very easy website to use for bookings "
" very helpful and friendly, more so than usual as quiet time of the year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 24 February 2020
" would use again "
" very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 23 February 2020
" the collection of car was quick and simple, sometimes car rental can be a long drawn out experience but not this time! The car was immaculate and we had a very good experience with Guerin. "
" the collection of car was quick and simple, sometimes car rental can be a long drawn out experience but not this time! The car was immaculate and we had a very good experience with Guerin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUSAN - 23 February 2020
" pleasant and very helpful "
" Pleasant and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SEAMUS - 22 February 2020
" All worked very well thank you "
" All worked very well thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUAN FRANCISCO - 19 February 2020
" unbeatable "
" Excelente "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 18 February 2020
" Good "
" Generally good. I took out the max insurance with Auto Europe so no hassle from counter staff. I still had to leave 1300e security deposit and the counter staff tried to sell me the freeway payment tag which I did not accept. Return of the vehicle was excellent and fast with no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAYMOND - 17 February 2020
" Speak with Sixt. Hoping to rebook with them for September. Any offers ? "
" Already sunmitted to Sixt but they were very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 16 February 2020
" Excellent "
" Excellent service. Quick pickup from airport. No pressure cover insurance whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 15 February 2020
" Great "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNE - 14 February 2020
" AutoEurope is my one and only search engine. Used them for 7 years now "
" I've used Drive On several times and never had an issue. Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 12 February 2020
" Quick efficient and easy to do "
" Catia was extremely pleasant and knowledgeable. Nothing was too much trouble for her. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 12 February 2020
" Paid you for insurance and it was no good to me. "
" Had to pay £234.00 for the insurance when I got there. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JOHN - 11 February 2020
" Very satisfied with the service "
" It was pretty quiet in Feb but the service was quick and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by JAYNE - 04 February 2020
" All good great location and good car "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 04 February 2020
" My experiences with Auto Europe have always been good. "
" The only problem was, as with other hire companies, no water in the screen wash bottle and dirty windscreen! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 02 February 2020
" Easy booking efficient collection and drop off "
" Excellent service very friendly and efficient. The car was a little battered but no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MICHAEL - 01 February 2020
" Great choice of cars and prices with easy revision to better offers "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LUIS - 28 January 2020
" All good "
" All was good. Thank you all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 28 January 2020
" Price looks good but does not reflect the real cost of the hire. "
" The add on insurance was a frighteningly expensive experience!! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 28 January 2020
" Fabulous car "
" First Class , brand new Mercedes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOMAN - 24 January 2020
" Overall very satisfied "
" Only disappointment was they expected us to clean the car before returning it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 16 January 2020
" Good. "
" All good but car stank of cigarettes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARY - 15 January 2020
" quick and easy "
" quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VELICHKA - 15 January 2020
" Very good car and professional service "
" Very good car and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SARA - 13 January 2020
" Just really annoyed with Avis for sneaking more charges onto the bill! "
" Avis charged Euro66.00 for the toll reader! I used the motorway twice, cost should have been Euro14.00 this is a usury charge, outrageous! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 08 January 2020
" Auto Europe is very easy to use, will always be my first search "
" I really like Drive On - love them being in Montenegro and not at Airport. Didn't need shuttle on arrival so can't comment, but shuttle on departure was excellent - really nice guy. Check In Lady very friendly and realistic with insurance options. Drop off great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEFAN C - 05 January 2020
" Excellent and straightforward unlike some car hire companies "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANE - 04 January 2020
" Super fast, pleasant staff,very smart car and no concerns about anyone trying to blame you for unjust damage. "
" Super fast, pleasant staff,very smart car and no concerns about anyone trying to blame you for unjust damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNE - 01 January 2020
" I had been using the same rental company at Faro for 7 years but their customer service has recently plummeted. I used Guerin for the first time, what a total contrast. They provide EXCELLENT customer service. I'd rather pay ever-so slightly more to receive good service. Keep up the good work Guerin :-) "
" I had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRADLEY - 31 December 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ADRIEN - 30 December 2019
" As always simple to search and book online and print off all required documents - always a good experience booking wise "
" Excellent staff, fast collection and drop off..... vehicle had damage to rear passenger side door (dent and scrapes) from previous hirer and staff said couldn't change at same grade (although their car park had plenty of vehicles) only if upgraded to a BMW 1 (from a Citroen C3) at an extra 70 euros!!! - Couldnt be bothered to delay departure by arguing so took the damaged car which also didnt have a great clutch even though a 2019 model with only 11000 km on clock.... have driven many many cars and I am sure this was NOT as supplied new but rather by bad driving by previous hirers.... also unexpectedly asked for a 300 euro deposit hold on credit card even though booked with full protection... no other hire company ever asked for this "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JAN - 29 December 2019
" We will definitely use this rental again next time. "
" Everything was fine, very friendly service. A new car, driving in Portugal is a pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 23 December 2019
" Great company, and great staff. "
" Efficient staff, and very friendly . The best we have used for the last 12 years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TIMOTHY - 19 December 2019
" As per previous entry "
" Really pleased with service however I have not been given any paperwork /email after dropping car back and since been charged approximately £20 and have no idea why "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 17 December 2019
" Effective website, good value car, acceptable cancellation policy. "
" Everything very good apart from the attempt to be sold a full tank of fuel and had to affirm the requirement for 'full to full'. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by FATINE - 17 December 2019
" please see response 3. "
" I have been refused service at the car rental as I did not have a credit card available for the extra insurance I had added to the booking. I was ready to pay the excess by any means necessary but all was refused including the provision of the car I had booked even though the insurance was added as an extra service in addition to the car. I ended up lossing all the money I have paid for both services. the insurance as I could not supply with acredit card and car for what seems no reason as the support is yet to supply me with wording of the terms and conditions of thrifty that allows thrifty to not supply me with a car when not having the added extra (non-mandatory) insurnace on the car. I cannot help but feel to be victim of an elaborate scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JAMES - 16 December 2019
" A good service. "
" Long queue to collect car, staff english poor, Did not explain costs. Did not ask about travel to spain, did not ask about second driver. Not given options for tolls. On return have 3 charges for tolls. Also always charge VAT on VAT for tolls. Not legal under EU laws, but would not change. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALBERTO - 14 December 2019
" Good, easy booking. I have used Auto Europe to book carsfor many years "
" A very good service on par with SIXT or EUROPCAR "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 13 December 2019
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOSÉ - 11 December 2019
" I been rent cars with Auto Europe for the last 2 years and is been a bliss never had problems or complications. Very happy with their services. "
" All when well . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BEVERLEY - 10 December 2019
" Always look at the small print ! Don't just go for the cheapest rental as the insurance might knock you out "
" Not enough choice with types of cars. Insurance too expensive and did not cover all of the car. We just needed a run around. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
FARO, PT - Reviewed by GARY - 10 December 2019
" Same as above "
" Dollar as normal friendly staff good cars no hassal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHAMAL - 09 December 2019
" I got a small car even though i booked a economic car. the autoeurope hasn't pass information about the car to GUERIN ? "
" i booked an economic car but i got a small car. it's been 6 days now they hasn't released my security deposit yet. forced me to buy their full insurance even i told them i have coved from autoeurope "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by STEPHEN - 06 December 2019
" Hard sell from employee at collection. Would never rent from Sixt again, and we hire at least twice yearly. "
" Booked full to full fuel , but at collection got hard sell to pre pay a tank of fuel and felt so uncomfortable, we paid for it! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by VINCENT - 05 December 2019
" BE GOING SOMEWHERE ELSE FOR MY CAR RENTAL NEXT TIME. "
" FEEL BIT STITCHED UP BY THE EXCESS WAIVER . THE OVERALL COST OF RENTAL FOR INCLUDING THE AUTO EUROPE . CAME TO £86,00 WHAT COSTLY MISTAKE TO USE AVIS . I WONT BE USING AVIS OR AUTO EUROPE AGAIN . "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 04 December 2019
" Thiefs. How many more tourists are you going to rip off "
" Theifs.how many more tourists will you steal off'on the same car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 27 November 2019
" Very good as always (with a few exceptions). "
" Saw other reviews and thought it may not be good. However it was quick easy and courteous for me as I knew what to expect having rented many times with many different companies through auto Europe. Other clients nearby seemed to get angry when asked about extras and credit card blocks and this upset the service whereas a polite no and an awareness of what to expect was all that is needed. Check out an in took less than 5 mins once at desk. Excellent. Even the fact that somehow I only selected 7 days when I needed 9 days was easily sorted by contacting autoeurope and then revisiting Avis only took 2 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTHONY - 26 November 2019
" As I wrote above, I use your company to try to avoid the rip off companies, the wild west attitude of fleecing the unsuspecting customer. In this case, I had to swerve the outrageous charge levied. Many clients must fall for their robbery. This is an area which EU legislation is needed to curb the actions of these companies - as far as I am concerned it is a simple transaction, rent a car, return it clean, full of fuel no charges. As a renter, you return home with the risk of charges for anything with little chance of appeal, they just take the monies. "
" Auto Europe voucher clearly stated an Avis charge in Portugal of €2.10 per day for the motorway toll transponder, tolls would be charged. The counter clerk printed a sheet and insisted on payment of €30 for the four day rental. I showed her your paperwork, her English was very good, she was very clear I had to pay this sum. I declined in principle, she removed the charge. I therefore had to spend the few days carefully avoiding the toll motorways in the Algarve. I did call your team on Monday 18th, this complaint was noted. The car reserved was shown as a small SUV, a Peugeot. I was interested to try this type on vehicle. The surly Avis employee made no attempt to help with this choice, she allocated a small Seat and said this was the same class of car. I do understand there could be a barrier of language but this was an unhelpful negative employee, trying to extract more money from a client. I chose your service as I believe insurance etc is covered, try to avoid the seemingly dishonest practices of the southern EU car hire firms. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by PAUL - 25 November 2019
" Everything went well "
" Very smooth hire experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 November 2019
" No problems at all "
" Only customer at the counter so excellent service and similarly checking the car over. No problems on return either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VIVIENNE - 24 November 2019
" All good - clear information "
" All very straightforward. Great car. Nice to be at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 19 November 2019
" Apart from the counter staff an acceptable service from a mid-range car hire company. "
" I have never experienced such a hard sell by counter staff. She tried every trick in the book (including tearing up my voucher) which I declined and then forgot to give me the keys. The young lady's command of English left a lot to be desired. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 19 November 2019
" Good car and efficient service. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 18 November 2019
" Great car at a fair price, whats not to like. "
" Good company, always a pleasure to deal with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DENNIS - 18 November 2019
" Have used Auto Europe on many occassions for Vehicle Hire around Europe which have generally been very satisfactory experiences and this recent vehicle hire proved to be just as good. "
" Generally everything went well. The vehicle did have a number of bodywork defects (scratches / dents) which were listed on the collection report. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GAIL - 17 November 2019
" No comment "
" The car we booked was not available so ended up with a free upgrade which then meant the excess was twice the amount and therefore more available credit needed on credit card which was £3500 which is ridiculous. The point in paying for full insurance should be more than enough. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 17 November 2019
" I have always had good experience booking wit AutoEurope. "
" I was very happy with the whole experience except that the car had not been well cleaned before I got it. The windows were very dirty both inside and out, with foot prints on the inside! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by LUIZ - 17 November 2019
" Bad. Called customer service who gave me a canned response "can't do anything about it" "
" You allowed me to book a vehicle to be picked up at 11pm, technically exactly when the location would close off. Lost my reservation, evidently. Next time, allow people to pick up max 30mins BEFORE they close, not at the same time. Terrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 16 November 2019
" No probs "
" No probs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 15 November 2019
" Very easy . Trouble free. Staff friendly and helpful. "
" Good value. Good car. Speedy efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 11 November 2019
" No problem with Auto Europe service and very competitive in price. "
" Would be nice to know what car you will be provided with when booking and not just 'similar' "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by JEFFREY - 11 November 2019
" When returning car they said fuel was not full. We had filled car on airport so we said we wanted to go with them as they said we would be charged if they were able to put 5L or more in. They took us to a garage over 2k away not the one on site that we had used. The man was only able to get in 1.3L so we were not charged. We received no apologies and we had to ask for our paperwork to be amended. I am just thankful we arrived with time to spare and were able to insist that we accompanied them to garage to confirm that we had returned the car with a full tank otherwise we would have been wrongfully charged. "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 10 November 2019
" Spoiled my holiday. "
" Avis use a tablet rather than paper to sign up. This was in Portuguese. Only item able to understand was the amount charged against my account for petrol and incidentals. Did not see this in English till the next day when I received an email and realised they were charging for insurance I did not need as I have my own excess cover .I had to go back and have this sorted the next day 100 kilometres I would have rather not had to do.It makes me wonder how many people they cheat this way as I was not asked if I wanted insurance. They are not unique , I will add Avis to my avoid list. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTOPHER - 09 November 2019
" THE ONLY ISSUE WAS ....... ON ARRIVAL THERE WAS NOT ENOUGH STAFF IN THE OFFICE AND WE ENDING UP WAITING OVER ONE AND A HALF HOURS BEFORE WE WERE SERVED TO COLLECT THE CAR "
" THE ONLY ISSUE WAS ....... ON ARRIVAL THERE WAS NOT ENOUGH STAFF IN THE OFFICE AND WE ENDING UP WAITING OVER ONE AND A HALF HOURS BEFORE WE WERE SERVED TO COLLECT THE CAR. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 09 November 2019
" Excellent, smooth process. Car perfect, efficient staff and outstanding value for money. "
" All went very smoothly - newish, well-prepared car, mercifully brief hand over process but could have done without the tedious sales pitch for €7 per day (€35 per week) for assistance cover for Sixt's vehicle. Surely this would be their problem to pay for - not mine. Overall very good and friendly staff who conduct themselves in a highly efficient and amiable manner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN DAVIDT - 06 November 2019
" Very pleased with the service but still waiting for e-mail for car return "
" I was very pleased with the service given "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 06 November 2019
" Dropping the car off at Lisbon airport was carnage I just had to dump the car and leave the keys in it "
" The only issue was I thought I had full cover but the man on the desk said I needed better insurance and when I have checked my invoice they had charged me another £160 "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by ATTILA - 04 November 2019
" When returned the car the lady called Anna was extreamly friendly nice and sweet i mentioned to her about my experience at the pick up:( "
" Rude man welcomeing you stating if you bring the car back with a little mark or scratch we will keep all your deposit the worst ever experience ruled my holiday "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HOWARD - 02 November 2019
" The car had lots of scratches on it that were not accounted for on the mark sheet. Counter staff were not happy or pro-active in assisting us with this. We had to wait almost 30 mins for the return shuttle bus service. Toilets were filthy and disgusting. I suppose you get what you pay for. "
" The car had lots of scratches on it that were not accounted for on the mark sheet. Counter staff were not happy or pro-active in assisting us with this. We had to wait almost 30 mins for the return shuttle bus service. Toilets were filthy and disgusting. I suppose you get what you pay for. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 6
FARO, PT - Reviewed by JAMES - 31 October 2019
" Overall most helpful. "
" The counter staff were smart, efficient and helpful, we were upgraded to a larger vehicle free, and the drop--off was very quick - can't ask for more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 31 October 2019
" Pick up and Drop off was one of the better hire car experiences I have had but in between was poor. "
" Good pick up and upgraded to a high spec Renault Megan's estate. Day 3 has a puncture and took tyre to be repaired The repairer would not do it as tread depth was illegal as was other front tyre. Tried with help of hotel staff to contact Thrifty but was never connected to anyone who could help. Next morning drove to airport and after long wait and discussions they agreed to change car and gave me an old astra estate which within 1 km came up with a warning light to stop. Drove back to airport and after further long discussion agreed to change this car to a newer Astra estate. This was ok for the rest of the booking. However they did say I would have to pay for new tyres for the Megane. On returning the car at the end of hire the manager agreed that no charges would be made and the credit car block would be removed. The rest of the drop off was also quick and efficient and completed before the office officially opened. So a real mixture of bad and good. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by SIAN - 30 October 2019
" Easy location, staff were very good "
" Could provide more up front detail regarding insurance "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by IAIN - 29 October 2019
" All in all easy process "
" Easy to deal with and close to the airport arrivals "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARIE - 29 October 2019
" Very easy and straightforward. Friendly staff. Would use again. "
" Very easy and straightforward. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUPERT - 29 October 2019
" All booking,documentation,emails etc.went well. "
" All was good apart from one thing,the car started with full tank of petrol,the counter staff said it would be to my advantage and I was charged 61 euros for the fuel.As I only used half the fuel it was returned with half a tank full,so Sixt made 30 euros extra profit at my expense - Not acceptable! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEL - 28 October 2019
" Very dissatisfied and feel like I've been conned out of my money and their answer is to read the small print. Very easy way out for companies to justify taking your money. For such an important requirement you think the company would put this is bold and warn customers before submitting payment "
" Rentastar do not make it specifically CLEAR at time of booking that customers need €1200 available on their credit card. Only in the small print is this stated but no attempt to make the customer fully aware at time of submitting payment. I paid £83 which was easy to do online only to be told at the destination that we couldn't have the car because the credit card didnt have enough on it. Had I been made aware of this clearly I wouldn't have booked it. We were told we wouldn't get a refund as its "in the small print " and were left with no car at midnight. Never have I come across a car hire company who demands such an amount to block on your card "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 26 October 2019
" So far i have taken the matter up with my credit card company but i'm not happy. "
" I'm in dispute with dollar as they have charged me the credit card holding fee. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUSAN - 26 October 2019
" Very bad, not all good deals and not what we expected. Never had such an expensive car rental. "
" Counter staff who served me very pushy, tried to sell us things we don't need.pushed into buying expensive car so also insurance became very expensive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by GAVIN - 26 October 2019
" Appalled by the service received from Hertz staff on behalf of Dollar - I found the staff arrogant and argumentative on this occasion. "
" Hertz, who act as Dollar agents at Faro Airport, do not act in Dollar's interests. They keep the better cars for Hertz customers only and try to palm off high mileage and damaged cars to Dollar customers. I will never hire a car from Dollar again in Portugal and I visit Faro frequently on business and pleasure. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by MARC - 26 October 2019
" Overall everything was simple, efficient and the vehicle meet our needs exactly. "
" All went smoothly and the vehicle was as expected. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by NEIL - 24 October 2019
" Overall experience was very good "
" The best thing was they were very quick on pick up and drop off . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 24 October 2019
" Would have no hesitation whatsoever in using this company again. "
" A very efficient service when I collected the car. Very friendly member of staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MAURICE - 23 October 2019
" The only car available at Faro airport was much smaller than the one we had booked but we were charged the same we could hardly fit our luggage in the boot . Because we were dropping off the car very early 7am no petrol stations were open although the tank was 3/4 full we were charged for a full tank instead of the amount to top it up. "
" We were transferred to a Hertz at the airport because Dollar didn't have any representation and the service was not good "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by CLAIRE - 23 October 2019
" Very easy, very nice car. No problmes. "
" All good. A bit of a queue at the desk but otherwise fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KELVIN - 22 October 2019
" Not obvious the difference between auto Europe and alamo "
" Very straightforward. No hard sell on extra insurance. Staff friendly ( unusual) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 22 October 2019
" efficient and competent "
" car in great condition - almost new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 22 October 2019
" Value for money, always answered questions quickly "
" The overall service was very good and the assistant whom served us very knowledgeable, highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TIMOTHY - 22 October 2019
" It was very easy "
" No problems at counter very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIVE - 22 October 2019
" We're very good when notified them I had a puncture "
" Very efficient hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TRYGVE - 22 October 2019
" Good "
" Easy fuss free all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRAMWELL - 22 October 2019
" Excellent "
" Excellent, friendly service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIE - 21 October 2019
" Will definitely book with you again. "
" Efficient and polite staff. Great car too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 21 October 2019
" Great. Many thanks!!! "
" Great service. Hassle free. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROB - 21 October 2019
" All went to plan no problems "
" Very happy with service and lovely car ...little bit of wait at airport because people pushed in to get on minibus but all other aspects good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IVAN - 21 October 2019
" Booked car August money taken arrived in Portugal to b told car not in right name ,as it was in a different christian name to my driving licence ,but money taken off credit card in drivers licence name ???, "
" Not very helpful "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by CAROLE - 21 October 2019
" As a ove "
" One of the very few open and transparent Car Hire Companies at Faro Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRY - 20 October 2019
" Efficient online booking and superb value. "
" Excellent efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTYN - 20 October 2019
" All good! "
" Positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 20 October 2019
" A positive was as we chose your insurance option the counter staff did not pressurize us into having their extortionately expensive cover. "
" Only downside was the pick up, took quite a while and it seemed we may have arrived at some sort of change over times as just when you thought a desk was coming free the staff would leave. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 20 October 2019
" Beware hiked up prices when pick up car ! Best to get your own CDW from uk than be charged 5/6 times amount of what u paid initially ! "
" Totally ripped of by counter staff- she said I was not covered totally so then changed me for extra cover / sundry cover / windscreen cover .. I did not want windscreen cover ! Then only gave me a voucher discount for £27 when I had paid £40 for carhire . Will not use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 19 October 2019
" Never recommend "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by HARRY - 18 October 2019
" Please see above. "
" Didn't like how we had to purchase the electronic transponder because we would use the A22 one day. Wanted to just pay at the post office and was advised that was not possible with Budget. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by LESLEY - 18 October 2019
" Auto Europe are good and offer a wide choice of cars. Our experience in Dubrovnik was excellent. Unfortunately our experience in Portugal with the car rental company Centauro was not so good, which is not the fault of Auto Europe. We would book with Auto Europe again but would not choose a car from Centauro. "
" The staff are friendly but very inefficient. The car we eventually got was good but they initially tried to give us a lower grade car than the one we booked. After we complained and although they said no other car was available, we eventually got the right grade of car. In total it took from 4pm to 6pm to rent the car - 2 hours! We've never wasted so much time renting a car! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDWIN - 17 October 2019
" Very Good...however, long wait at check in "
" Very Good...however, long wait at check in "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 17 October 2019
" As above "
" Too many hidden charges not advertised when car picked up "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTOPHER - 16 October 2019
" Totally recommend on my experiences over the last few years. "
" I was given free upgrade to a larger vehicle which was only 4 months old. Excellent service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 16 October 2019
" All very good. "
" All very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHARON - 16 October 2019
" Overall really please with the process and friendly staff "
" Really easy booking process, easy registration, friendly staff and easy drop off Deposit refunded within a week "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 15 October 2019
" This is the first time I have hired a car in Portugal. As all hire companies are away from airport I might hire a car in a different way next time "
" Directions to find pick up OK. However not easy to find depot to drop off car, even with directions "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARK - 15 October 2019
" They did offer to refund the adblue top up required, but I didn't keep the receipt. Overall, very good. "
" Fairly long queue, aside from that ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by STUART - 15 October 2019
" Auto Europe gave very good service, but was actually really angered at the treatment received at pick-up. "
" Arrived at desk. Arrogant CSA; First question - "Are you sure that this car (Renault Captur) will be big enough?". As if I did not know how big a car was needed! Second "We have a special offer at the moment, you can bring the car back empty and we will refuel it free (excluding fuel cost). No, I will bring it back full as is stated on the voucher! What kind of mug do you think I am, it is impossible to know how much fuel is left in the tank, but will still be charged for a full tank. Nice little earner. Next the offer of extra insurance. I was under the impression that this was included, but he virtually told me that this wasn't worth the paper it was printed on. Likewise when I informed him that I had annual excess cover with Worldwide Insurance. I have many years experience of foreign car hire. After some time you become aware of the tricks that some firms try on obviously to increase income. This has usually occurred when hiring cars from bottom of the market companies. As a result, on this occasion, I decided to use a well-known company, which I have used in the past (in Italy) with no problem. I was amazed to find that they are no better than the rest, and will do anything to screw money out of customers. SIXT? NEVER AGAIN! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 15 October 2019
" See above "
" No instructions on where Dollar was situated and left to own devices to find out. Arrived at check in and after short wait was encouraged to upgrade my car which would have made it twice as expensive. Told where the car was parked and left to my own devices. Considering that it was after 10.00pm and dark no one came with me to the car to explain where the light switches, windscreen wipers, and gears were. As I had told the receptionist that I drove an automatic car it was a good job that I had spent over 50 years in the Motor Trade otherwise I would have been in a lot of trouble. I feel that some one should always accompany you to the car and explain where everything is located. The receptionist only seemed interested in the customer upgrading your hire car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by HAROLD - 15 October 2019
" Within 10 minutes of clearing arrivals in Faro I was driving out of the airport. I have used AutoEurope on many occasions and will continue to do so. "
" Very friendly staff who were extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 15 October 2019
" Same answer as 3 "
" We have used Guerin for our annual holiday in Portugal for several years - we prefer the full cover insurance option which they offer although expensive, it's a no fuss when picking up the car. This year both the check ins were much more efficient. A vast improvement. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIE - 14 October 2019
" 5* "
" 5* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 14 October 2019
" COMPETITIVE "
" ALWAYS FIND THEM RELIABLE "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by IDRIS - 14 October 2019
" Good "
" Picking the car up was very lengthy and we waited for over an hour "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EARL - 14 October 2019
" I would also suggest centauro in some way clearly make their depot more easier to see and find for persons returning cars at end of hire , myself and 2 others had to leave cars in the airport car park as we all missed the depot in the early hours of the Saturday morning and could not try and find it through fear of missing our flights . "
" according to booking details fuel policy is full to full , picked up car with 70% fuel which I had to pay a £ 51 deposit on my credit card and return it the same , I returned it with more than the required amount but am still waiting for the deposit to be refunded to my account , I will wait until the 19 oct by which time it will be 2 weeks since my return , if I have not received my deposit back I feel strongly on issues of this nature I will take legal action to recover it . I took a video of the car on the day of hire and on the return of the car to ensure there are no issues with the car which would lead to centauro keeping any monies deposited by me via my credit card . "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FARO, PT - Reviewed by MARTIN - 14 October 2019
" Th ease-of-use of the website and good clarity of options is ideal. Again, I have used Auto Europe many times over a number of years and the process is always good. "
" The whole process from end-to-end was quick and easy, although pick-up was a little slow - but probably more due to how busy Faro was at that time. I have used Guerin many times, so I suppose I am very familiar with the procesure, which helps. Staff are always great. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 13 October 2019
" Overall, very happy with experience of Auto Europe "
" I was provided with an upgrade (to a Seat Leon estate with Sat Nav) which was a good start. However, the sat nav proved not to be very reliable - not sure if that is generic, or specific to the vehicle provided - which from time to time proved frustrating. The vehicle, on its return, was lightly soiled externally and internally. The member of staff dealing with the return told me there was no damage identified and that a Return Checklist would be emailed to me. The Checklist, when received, stated that the vehicle interior soiling was average and that it was heavily soiled externally. That is not correct. I note that Sixt reserve the right to re-inspect the vehicle for damage if it is dirty. That just left me wondering if all vehicles are recorded as heavily soiled so that claims for damage can be made at some later time.... not a good way to end a car rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANTHONY - 12 October 2019
" The experience was very positive "
" I found all staff at centaurs to be polite and helpful. The car we were given was an upgrade and was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 12 October 2019
" Never had a problem with Auto-Europe. Good rates and easy to deal with. "
" In this digital age, why does it take so long to process the voucher at the desk? Surely all details could be pre-entered on line. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 12 October 2019
" Please see above "
" Kiddy is European. A very large number of cars at the return reception but no waiting.. very good on pre existing damage assessment. They spent a lot of time going over the scratches and recording them. All v Friendly. Jk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 11 October 2019
" All went without a hitch "
" Car was almost new and in perfect condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MOHAMMAD - 11 October 2019
" The website is bery deceiving in giving you the choice of paying a low rental price with excesses not covered. Or pay more than double to cover the excesses. Most people would end up doing that, only to then find out that you will get stung again when you go to collect the car. The website should clearly state that this does not safeguard your deposit once you get there. In that case, I would have paid the lower, rental only cost, instead of the excess protection price. "
" I paid initially to cover the car from excesses and fees. Then once I went to collect the vehicle I was almost blackmailed to either pay an additional 124 euros or pretty much guarantee to lose my 800 euro deposit when I return the car in case of scratches, etc. The staff literally said that it's impossible that we will get the deposit back as they will find something which will be a new mark on the car. So I did end up paying the extra 124 euros, which took the booking to nearly £200. If I knew that I would have just gone with the on site rental firms like sixt or avis. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 7
FARO, PT - Reviewed by GREGORY - 10 October 2019
" As above "
" Overall service good. Car badly scratched and damaged and looked wreck. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by STEPHEN - 10 October 2019
" Excellent "
" Great economical car - Peugeot 108.Will get one of these again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 10 October 2019
" Auto Europe has been great for me over the past few years, I already do recommend it to lots of people! "
" Daily KM Limit was okay but at 37c per KM travelled afterwards it soon makes it very, very expensive "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 10 October 2019
" Overall excellent obviously very busy company that have to meet demands "
" The only problem we had the car wasn't ready and had to wait 1/2 hour for another one as the car we was having wasn't there "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 09 October 2019
" I'm being charged money on my credit card, weeks after the rental finished. It says HP Toll Lisbon. We paid for a toll transponder so why am I charged? "
" I'm being charged money on my credit card, weeks after the rental finished. It says HP Toll Lisbon. We paid for a toll transponder so why am I charged? "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by DANIEL - 09 October 2019
" Booking is decently easy, reservation adjustment is nice. No ability to sort including hidden fees etc. which makes looking at prices more difficult. "
" Drop off fast and no issues (apparently), then random £100+ charge on card with no contact or explanation attached. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARK - 08 October 2019
" See above "
" Overall a very good experience. Good service A nearly new car upgraded at no cost Efficient shuttle to/from airport Only slight negative was a 20 min wait for the car to be brought out after registration "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 08 October 2019
" Disgusted by the honesty of staff "
" I left my wallet and my phone in the hire car or the minibus but I believe it was stolen by one of your staff. I called several times but was told that they couldn't find anything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CHRISTOPHER - 08 October 2019
" As previous comments "
" No problems but I usually steer clear of recommendations a different people have different expectations "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 08 October 2019
" Clear website, no hidden extras. "
" Quick and efficient, no queue on arrival, on our way within minutes. On return, met by representative before we reached the office, handed over keys and that was it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 08 October 2019
" Very bad experience. "
" The collection was a nightmare, they wouldn't check the car for damage as I left so I had to take photos to show the damage poor to my leaving, them on the return they suggested that I had damaged the car... I showed them the photos and they let me go... they also tried to may me pay a further €250 for full insurance that I had already paid for. Would not use your site again or recommend it. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 07 October 2019
" Auto Europe are fine, you have just been let down by Sixt who have no concept of customer orientated service. They were simply the worst in 40 years of Faro car hire. "
" 45 min wait to be served at Faro. This clearly not new as they have a "take a ticket" system to order the queue. I last saw this system when queueing for children's shoes 20 years ago. If you plan to be busy (and you know what bookings you have) put more bloody staff on!! Not rocket science?? Will not be treated like shit by Sixt again. Never again. On top of this I handed back a car that had only travelled 100 or so miles in 10 days with 2 people, then received an e mail to say the state of the car inside and out was unacceptable. A joke! And not raised at the time of hand over. Never ever again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 07 October 2019
" everything else was great "
" the collection time was more than I would have liked - it ws about 40 minutes "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 07 October 2019
" I was happy with my experience with AutoEurope and the price I paid them for the rental. "
" The counter assistant asked if I wanted the E-toll 'service'. I said 'yes', as I did need to use the A22 toll road in the Algarve, but I thought it would only be a 20€ charge then more on top only if I exceeded that amount of toll charges. But she charged me 55€ and I only realised later that part of that was 35€ for roadside assistance, which I did not want and was not explained to me. I was tired from an early start to my travels and so it only became clear during my holiday, by which time I felt it was too later to do anything about. So, although I was happy with everything else to do with my Sixt experience, I felt a little bit conned by the 35€ payment that I had to make for something I didn't want and which wasn't made clear to me by the assistant. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 07 October 2019
" Superb service "
" no problems at all nearly new car lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDER - 06 October 2019
" Very impressed with the professionalism "
" Much better than hiring through Gold Car! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 06 October 2019
" Website very easy to use and always received good service over the last 10 years of using the site "
" Relatively slow hand over because of language problem and the guy handing over the car did not no a great deal about it! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by RICHARD - 04 October 2019
" All good. Free additional driver and very competitive rate swayed me to book. Booking process clear and simple. Car pick up efficient.Car return process good fast and efficient. Staff well trained and pleasant,not too pushy with sales.Shuttle service to and from airport quick and efficient Driver helped with luggage Distance to travel in bus at Faro 3/4 mins Walk to carpark 4 from terminal abit long with trolleys but doable. Was met on arrival in Faro in airport which happened as it should and all went well "
" Lovely car no damage very clean 2019 model 9000 k on clock Friendly efficient non pushy sales staff check in slick and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 03 October 2019
" Disappointed with the unprofessional way that Sixt have dealt with this matter, including there lack of response to my queries "
" At drop off a dent was found on a door. No measurements were taken, but I contend that the size of the damage was less than 3 cm. Even though I queried this when I received the condition report, Sixt have not commented on the size, but have informed me that They intend to make a charge of approx 370 euros on my credit card. I have written again noting that the size of damage was not measured as is the usual practice with other rentals. I have booked another rental through auto- Europe and Sixt Faro starting 23 October and I am keen to get this matter resolved. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOAO - 02 October 2019
" 1 "
" Everything good At pick up in the counter not so much, the employee didn't do a great job (he was rude ) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROBERT - 02 October 2019
" Auto Europe are fine however Centauro in Portugal was dreadful "
" The worst Car Hire firm I have ever used! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALEXANDER - 02 October 2019
" 10/10 "
" As usual they were very efficient and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 02 October 2019
" Easy "
" A one hour queque at the pick-up desk is not a good way to start a holiday! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 01 October 2019
" Good price but not made aware that the car hire was off-site. "
" I took over an hour from arriving at the depot to receiving the keys to the car. The staff were so slow in processing the paperwork. Enterprize would have completed the paperwork in five minutes. I was asked to check the car for dents etc but it was dark outside. There was no introduction to the car and there was no handbook in the car, The washer bottle was completely empty. The low tyre pressure light can but all the pressures were correct. Good handover at the end but there was only two, out of four, vans running. No queuing system for people wanting a transfer to the airport. Our van had a faulty rear wheel bearing. I told the drive who inform me it had been reported but nothing has been do about it. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARTIN - 01 October 2019
" Smooth "
" No problems, see you again soon "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SAMUEL - 01 October 2019
" Yes "
" Pleasant hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MANJIT - 01 October 2019
" I am happy with my experience, I take out the additional insurance but never used it so hope it's as good as your service. Ps you need to Stress more the need for a credit card in name of policy holder not debut "
" Autoeurope staff very knowledgeable. I took out addition insurance which was reasonable however centaur wanted ten times as much. Tip read reviews and personally check the car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBIN - 30 September 2019
" Booking was straightforward and easy. Good value. Have used Auto Europe and Guerin before and will use again "
" Everything ran smoothly and easily. Minimum waiting times. No hard sell for extras which we did not need. Overall very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 29 September 2019
" Car was clean inside and out. Counter staff very efficient and pleasant. Will definitely use this company again. "
" No problems at all. I always expect delays when using an off site company. The collection was within five minutes and drop off as soon as we were ready. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 29 September 2019
" A good all round experience "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 29 September 2019
" Despite my comments the overall experience was not too bad and I would consider using them again "
" The wait to collect the car was over 30 mins. No welcome after along journey particularly as I had to stand and wait in the queue. And what was the 21 euros per day I was asked to purchase about? Definitely need improvements. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DENIS - 28 September 2019
" Simple process. Great "
" Staff not great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by DAVID - 27 September 2019
" See above "
" Centaurs car collection and return is approximately 6 kilometres from Faro airport. After catching the provided bus service and arriving at their premises it took over a further 1 hour to actually get into a car and drive away. No clear reason why it took so long to sort out the paperwork etc after prebooking the car in advance? "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 26 September 2019
" Prior to departure received Email saying to speed things on arrival please supply some additional information, however no matter what version or combination of my name or the reservation number or the booking number would your system recognise me or my reservation so my time was totally wasted trying. "
" The lady at the desk was notably uncommunicative, no eye contact, no warmth, robotic. In complete contrast to the guy at the next desk who was conversing with his customer (non Portuguese speaker)most amiably. On line I had requested GPS which said would be sorted at the Airport. She was unaware of this, did switch the car, no mention of charge, GPS was on the car but in the event was in German so totally useless. On return home bank debited £ 90+ which I assume was for GPS really have no idea but overall just seems underhand and opportunistic to increase revenue. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANE - 26 September 2019
" Good car, fuel level random and not full so difficult to put exact amount back in . "
" Good service but it was difficult to drop the car back as we could not locate the Drive On site. A map would have been useful say from the airport to car hire drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 25 September 2019
" As above . Would like to see something done about it , or some kind of recompense. "
" Waiting at airport for shuttle bus for an hour !! Shuttle driver drove like a lunatic . Staff on counter at office were very rude , blunt , and moaning about having 3 other occupations ( not my problem ? ) I had my driving licence literally thrown back at me , the man serving me was an absolute disgrace to your company, we ended up being very late to our destination due to time waiting for shuttle bus and the awful way we were treated by the staff in office . Both experiences ( start and end of our holiday ) really ruined our honeymoon holiday . We have never experienced anything like it , we visit Portugal on a regular basis and thought we would give centauro a try this time . I wish we hadn't . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMIE - 25 September 2019
" The booking online was easy and seamless. Insurance should be explained in more detail to the customer and told that Centauro will also insist on their smart insurance @ €264 or make you leave a €1200 deposit in case of damage. Some people have already planned their holiday finances and simply can not afford the additional cost. It should be one insurance payment at time of booking and that should be it. "
" Not enough staff at time of pickup had to wait for nearly an hour, I think it's because they tried to explain in broken English that the insurance taken out at time of booking was of no use. Therefore I had to take out their smart insurance for €264 or leave a €1200 deposit in the end to get away I gave in and took out the smart insurance. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 25 September 2019
" :) "
" :) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY - 25 September 2019
" First class "
" Another excellent experience with Auto Europe and Dollar. Great value and top class service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNE - 24 September 2019
" What a pleasure it was to rent a car so smoothly and without the usual awful check in and drop off charade. We had never heard of Rentastar but will be using them every trip now for as long as the experience remains this good and such value for money! Would recommend without hesitation - what a breath of fresh air. "
" Absolutely brilliant! The best value for money car we have ever had. Slick uncomplicated pick up, no hard selling or hassle in relation to excess insurance and drop off equally good. We have rented many cars from Faro and we will never go anywhere else again. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MALCOLM - 24 September 2019
" Ok "
" The only negative was the pick up point at faro airport. There was no designated area or queuing system to wait for the shuttle bus so when it arrived there was a mad dash to get to where it parked and on it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by TREVOR - 24 September 2019
" Good value on this occasion "
" Confusing info about being met in arrivals hall, should have said just go to P4 location in car park as no representative is within the arrivals hall. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIVE - 24 September 2019
" Very pleasant experience. "
" Very pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 23 September 2019
" Took ages to pick the car up. The transfer mini bus only had seats for 6 people and with approx 20 plus minute wait between shuttles, can be quite stressful if pushed for time. Car was great though, new and clean. "
" Took almost 30 minutes of queueing, we were 2nd in the queue, on arrival before we were dealt with by the counter staff. The young lady wasnt very co-operative and was unhelpful. When returning the car, the member of staff was very helpful however. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 23 September 2019
" Very simple and easy to book and always a pleasant experience. "
" Always very efficient and speedy check in check out. Cars usually less than a year old and. Staff at counter and at return friendly and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 23 September 2019
" Very good, courteous and polite staff on collection and return. "
" It was actually the Hertz office - was slow on collection and they didn't seem that busy - understand there is paperwork that needs to be processed - happens everytime! just a shame "car-hire" can't be a bit quicker - like completing paperwork online in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 22 September 2019
" Trouble free "
" Nice car. Fairly efficient pick up and return. Car was checked thoroughly on pick up and return. No hard sell "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 21 September 2019
" Have dealt with Auto Europe in many places in Europe and have always found them to be efficient, providing appropriately prepared cars! "
" Very long delays at pick up desk - car was not ready at booked time - car provided did not have any fluid for windscreen wiping - and within 40mins of pickup the online data provider indicated that all 4 tyres lacked sufficient air pressure (when tested all tyres showed 1.9 when they were to be 2.5).Is this an issue with a extremely busy provider at this airport (Faro) "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by BRIAN - 21 September 2019
" Clean car ,fast efficient service "
" Very prompt service,no hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 20 September 2019
" As above. "
" I always use Guerin at Faro as they are efficient, reliable, honest and provide good cars. When I first looked in June at prices for August 2019, they were double last year's quote for 3 weeks hire. I watched prices until August and eventually paid the same as last year. It pays to be patient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 20 September 2019
" Excellent. "
" Such an easy experience, with very pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 19 September 2019
" See above "
" The car was very good. Getting to the car hire shuttle through the airport was difficult to establish where the waiting area was - the shuttles seemed too small for the volume of people needing to be transported and then on arrival at the offices there was a horrendous delay in hiring the car - no seating was available- no refreshments offered and no explanation as to how long the wait would be (over 2 hours in my case). There appeared to be a lack of staff provision for the volume of people. Then on drop off - no one to accept the car readily available thus making the return quite tricky in terms of the time looking for someone to check the car and hand in the keys. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by BENJAMIN - 19 September 2019
" would certainly use again "
" booking process was extremely easy, collection on site at faro airport was perfect. no shuttle bus needed. car was better than we expected and in immaculate condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADAM - 18 September 2019
" Great experience. "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MAURICE - 17 September 2019
" I had to re hire my car as my flight was cancelled and I couldn't get to Faro til the next day. I didn't receive a refund and indeed had to pay 70 Euros more for one less day of hire, all very unfair and no refund from Ryanair as "it wasn't their fault" "
" Reasonable company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 17 September 2019
" Easy pickup & drop off. No problems & no waiting. "
" Efficient staff at pickup & drop off. Dealt with promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 17 September 2019
" All fine! Car was in excellent condition and a comfortable drive. Driving in Portugal was easy and we definately recommend activating the transponder to pay tolls via credit card. The car hire company will do this for you. Sixt were efficient at pick-up and drop-off. Improved signage into Sixt drop-off area at Faro Airport would have the whole experience perfect! "
" All was fine with the rental experience. The car was perfect and no problem driving in Portugal. The only difficulty we had was actually getting into the Sixt car drop-off area at Faro Airport. It is very poorly signed and despite being able to see where we should take it, the road layout and access were not clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 16 September 2019
" No problems at all, it worked very well, but I don't tend to recommend things "
" There was no queue at the desk which was a nice surprise. They did try and palm me off with a smaller car than I had booked, but did change it when asked "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by KEITH - 16 September 2019
" Big surprise! Usual story with the add saying Golf TDI 'or similar' it was a Fiat as I expected however for me the staff were great, check in and out was great and the car was spotless. No complaints whatsoever. Just be aware they will block €2490 on your card for insurance purposes. Take their insurance or Just buy an annual excess online policy to cover that at £50. "
" Great. Nice staff and a spotless car. Thanks a lot. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MICHAEL - 16 September 2019
" I have used auto Europe for many years and will continue to do so but will avoid centauro "
" Waited in the car park for approximately 40minutes and then 2hrs to get the car . They didn't have enough staff yet they must have known how many people had booked cars I will never use them again and I don't think auto Europe should be useing them Not good for customer relations "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by THOMAS - 16 September 2019
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARCIO - 15 September 2019
" All went smoothly "
" Nice staff, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 15 September 2019
" Reasonable, we'll learn from our lessons "
" Collection from Montenegro - I tried to find out before we left (Yourselves and Thirfty) how to get there from the airport, I expected some sort of transfer but there's nothing. The Hertz staff were helpful and we ended up getting a lift with the car cleaners ! We picked up a second car on the Saturday that my wife drove, again booked from Montenegro. This time the depot was closed, it was some sort of public holiday in Faro. Amazing that no one told us on Thursday when we talked about getting a second car on the Saturday ! Had to join the queue at the airport and effectively wasted 90 mins. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 14 September 2019
" Great service.no problems will use again "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 14 September 2019
" Ok "
" Quick, efficient pick up / drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 14 September 2019
" Previous hire of Dollar car in May in Almeria was very good. Good customer service and excellent car, Mills. "
" Picked up car at Hertz desk at Faro Airport only two desks operating lot of people waiting. Receptionist not a good communicator. Car Fiat,had damage to side door and scrapes on bumpers. Staff were very casual and while they pointed out the door they did not mention the scrapes. Felt I was not a valued customer. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
FARO, PT - Reviewed by ALAN - 13 September 2019
" Very good ,no issues "
" All went well from start to finish .with nò issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FLORIN - 13 September 2019
" We have used AutoEurope for several bookings. The service is great. "
" we arrived one day late due to flight cancellation. The car was held for us and dealt with quickly when we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRZEGORZ - 12 September 2019
" They cheated me on the insurance. They charged me twice for the petrol, the worst car company I have dealt with. Dont rent cars from them, they are burglars. I strongly do not recomend this company, dont buy it, its a huge scam. I rented from auto Europe but in real life it was all Hertz. Very impolite staff. Burglars. "
" They cheated me on the insurance. They charged me twice for the petrol, the worst car company I have dealt with. Dont rent cars from them, they are burglars. I strongly do not recomend this company, dont buy it, its a huge scam. I rented from auto Europe but in real life it was all Hertz. Very impolite staff. Burglars. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CAROLINE - 12 September 2019
" It's was mainly very good "
" Only comment was she tried to add in insurance when I didn't want it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIPA - 12 September 2019
" I love auto Europe website, so easy to use and great price comparison!! "
" I had an absolutely smooth and trouble free car hire experience in Faro, but I did book the zero excess option and I think that helped! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KIERAN - 11 September 2019
" Every part of the service provided from booking, reception, car Collection, condition of the vehicle and return was perfect. "
" Super experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MELANIE - 10 September 2019
" Would be useful if the full cost of the car hire were explained at time off booking, including all the different deposit/insurance options. "
" The insurance costs are not explain during the online booking. I was asked for a £1500 deposit on my credit car which is very high. Booking the car in and out was a simple process, extra possible road charges were explained to me. Pick uo/drop off at the airport was smooth, my only criticism is that the drop off vehicle did not have enough working seat belts for all are party so we felt unsafe. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEN - 10 September 2019
" Car great, service poor. "
" Confusing instructions at airport. Not made clear where to go. Not told there was a numbering system. 40 minute queue once at their offices waiting for car. Took over 1 hour 20 minutes from leaving baggage reclaim to get car! Time is valuable when on holiday!!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by FLAVIO - 09 September 2019
" Auto Europe should let us know of the possible delays "
" We waited one hour to be taken by bus to the office, then waited one hour to be seen at the office "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARY - 09 September 2019
" Perfect would use again "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 07 September 2019
" Additional charges not explained "
" Charged an unexplained extra of £54.34 when vehicle returned "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by PHILIP - 06 September 2019
" We paid for full insurance but the staff member said it didn't count for nothing because it was through a third party and tried to make us pay an additional non refundable fee of 265 euros which we declined and Although the car was visually fine the driving experience was poor with lack of power and a horrible wining noise from the gearbox "
" At the centauro office where we picked the car up there was Long queues disgusting toilets water fountain didn't work and it was very hot.The airport pickup and drop off was very efficient "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by CRAIG - 04 September 2019
" Car was way too small "
" I have already submitted a comment but received no feedback relating to the car I got on arrival being much smaller than what I had booked. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by WERONIKA - 04 September 2019
" As above. It was very negative experience for a family of 2 adults and 2 small children "
" Very unpleasant experience. Not enough space for us in a shuttle transfer from airport to car rental. Ended up going in a taxi both ways. Very long queue on our arrival. Waited with small children over 2hrs to be seen. Mens toiled out of order. Womens toilet no light. Car rental had 4 power cuts off. Not enough staff when returning car resulting into both staff and customers to be stressed. Not recommended at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by HAMRAJ SINGH - 03 September 2019
" Centauro staff were fine, it was the logistics behind them the issue. The picking up and dropping of from airport to the off site office they have the problem. Not enough drivers and buses to take and return customers. The desks were not fully manned and this time of year they should recruit more staff to deal with the uptake in numbers. So more or bigger buses to pick up and drop off and more manned staff actually at the office is required, more clearly sign posted instructions as to where to actually go and meet the staff once out of arrivals also required. It was shit. "
" Centauro staff were fine, it was the logistics behind them the issue. The picking up and dropping of from airport to the off site office they have the problem. Not enough drivers and buses to take and return customers. The desks were not fully manned and this time of year they should recruit more staff to deal with the uptake in numbers. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 02 September 2019
" Was able to amend my booking a week before to a cheaper deal "
" The car we received as (in my opinion) slightly smaller than the one we were expecting, but was OK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 01 September 2019
" Awful. "
" We had to wait 40 minutes in the car park at Faro for the shuttle bus , and then waited 2 hours in a non air conditioned room before we had a car . This was intolerable with 2 young children. When we did get the car it was inadequate for 4 adults ,2 children and the luggage . There was nothing larger available so 2 of our party had to take an uber. We were told that 2 shuttle bus drivers were sick , but that could have been solved with more staff processing the customers. Terrible experience which we will not be repeating. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by CARL - 31 August 2019
" Auto Europe was a great connect to the hire company. "
" Great quality car. Met me at the terminal and took us swiftly to the car collection point in a high quality vehicle. I would not fear having to travel off site to collect car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BENJAMIN GORDON - 29 August 2019
" Easy to use website "
" Very slow when we went to pick up the car. Waited over an hour, a long queue of people only one desk open, only one toilet working and it was disgusting, stank and dirty. Good to have seats inside and a cool drinking water dispenser. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 29 August 2019
" No problems with auto Europe and it looks like the money can be claimed back. "
" Car had a lot of damage to one door and was parked in the middle of the road for me to get in meaning I felt very rushed and did not have a chance to properly check for other damage on the car or question why I had been given such a damaged car. My dad who traveled with us was in the same situation and was charged £120 on return for damage to an alloy wheel we are certain he did not do. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
FARO, PT - Reviewed by IAN - 28 August 2019
" Very smooth from the start to the end. "
" We dealt with the staff at Hertz, but our experience was very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARY - 26 August 2019
" Very happy with the experience, all good except the amount of damage on the vehicle when I collected it. It was well documented and photographed by I am not used to driving a very badly marked vehicle ! "
" Very happy with the experience, all good except the amount of damage on the vehicle when I collected it. It was well documented and photographed by I am not used to driving a very badly marked vehicle ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 26 August 2019
" No problems So no Worries "
" 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THERESA - 25 August 2019
" Auto Europe always good for me. "
" Very efficient - both drop off and pick up very quick and easy - upgrade without asking - very good company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 25 August 2019
" I was informed by the lady behind the desk in Faro that I had no insurance cover if anything was to happen. Even though my original voucher said I was covered. I had to pay another £340 which I feel was misold to me. Very upset about this and felt I had been thoroughly robbed. "
" I was informed by the lady behind the desk in Faro that I had no insurance cover if anything was to happen. Even though my original voucher said I was covered. I had to pay another £340 which I feel was misold to me. Very upset about this and felt I had been thoroughly robbed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by STUART - 24 August 2019
" Always been a positive experience "
" Awful, there was no indication of the cost of car seat hire when I booked, and we were charged 120 Euro's for 2 car seats for a week. I car seat was broken and could not be used, however we didn't discover this until we tried to fit it at our Villa and when we returned it we were told we could not have a refund. On top of this the lost our paperwork keeping us waiting. We nearly missed our flight and left without getting our deposit refunded due to their lost paperwork. Awful. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by MICHAEL - 24 August 2019
" Be mindful of additional charges that aren't stated in the auto Europe website. "
" Quick pick up and drop off. The car was in great condition. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by THOMAS - 23 August 2019
" Excellent car, arrived early, no problem getting the car, drop off and location to airport was perfect. "
" Staff was very friendly and helpful as first time hiring car in faro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JORGE - 23 August 2019
" Easy to manage and a safe filling. "
" Everything ok, apart the transfers.... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 22 August 2019
" For answer see question 3 "
" Could not re-fuel the vehicle on return as all petrol stations were closed due to the strike, was informed at drop off point I would be e-mailed regarding fuel charge, my account has been debited without any further information. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOEL - 22 August 2019
" Excellent to deal with, car was perfect for a family of 5 and came in at a right budget price for us. I have recommended Auto Europe to a number of my friend that have started using them all over Europe. The details were clear, the option to book early and then review when new prices came out was very simple and easy to use, all payments were back in my account within days. First class service. "
" Overall experience was excellent, car was in good condition and perfect for a family of 5. Price was within my budget, only issue was that they put 90% fuel and ask to return it 90% which is very hard to do, l returned it full to avoide any problems. Otherwise it was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 21 August 2019
" Are service hours are not good enough and can't get through "
" I have been charged twice for fuel and centaurs would not discuss said its an issue with ae "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAEME - 21 August 2019
" Please note the hire company I dealt with was Hertz. I took out an full to full fuel agreement. I covered just 234 kilometers during the hire period. I decided to refill with fuel as near to the Hertz depot in order to ensure I was complying with the requirements. I called at Propel fuel station just across the road from the Hertz depot only to be advised by the attendant that i was limited to 22 euros of petrol!. When returned to Hertz the fuel tank was said to be be 8.20 litre short of when I took the vehicle. (charged at 1.73 euro per litre. Propel was 1.49 euro per litre. total 14.24 euro) As i had failed to return the car with a full tank I was charged an admin charge of another 30 euros!!! I have no idea why Propel limit the amount of fuel that can be purchased, but given their close proximity to the car hire companies at Faro airport? Certainly for my part I had in good faith attempted to replace the fuel i had used, had i been able to I would have incurred an additional 12.25 euros for the 8.20 litre and not 44.24 euro Hertz have charged. "
" Having booked on line I did not expect to be subjected to an attempt to up sell me a larger vehicle, which was carried out by the lady on the check in desk. Initially i was quoted a price of 148 euro, when i said no thanks this dropped to 95 euro!!. I did not want an upgrade so stuck with my on line selection. I didn't think this was very professional. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTONIA - 21 August 2019
" Auto Europe is always great to deal with. Great value. Good offers. Clear Ts&Cs. Thanks. "
" The car hire itself was great. No complaints. Good value. Good car. Liked that they sent photos. I now prefer though a company to check the car on its return so there are no surprises, but Dollar/Hertz don't do that. My main complaint though is that I think I left my house keys in the car and I've not had a response from the local office since I tried to contact them on Sunday, so now 4 days which I don't think is good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 20 August 2019
" Unable to pick up car because credit card pin wouldn't work. Rang Auto Europe but nobody was interested. No help and no refund. Will not use Auto Europe again and will advise friends and customers to avoid them!!! "
" VERY UNHELPFUL "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MR - 20 August 2019
" As above "
" This is the first time I have hired a car in Portugal despite going for many years. The staff were very Friendly and efficient also spoke very good english.. I was however very disappointed at the additional £250 I had to pay at the desk to waver the excess and the £18 for the possibility of the toll roads - it wasn't very clear when I was booking the car that the £1900 excess would be lost if there was any damage at all. You are on the spot at the desk and put under pressure which i feel is unfair. You are in a strange country with a strange car driving on the opposite side of the road so difficult decision. I think this should be made clearerer when pricing the car up in the comfort of your own home.! otherwise great car and great service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JON - 20 August 2019
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 19 August 2019
" Overall about 7 from 10 experience. Efficient counter staff service "
" Vehicle tyres were low on tread. Counter staff atempted to sell me vandalism cover which was already part of my cover all insurance. Having said all this car was great value overall for this time of year in Portugal "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by BRENDAN - 19 August 2019
" Very happy overall - thank you "
" Excellent service and very good quality car at an exceptional rate, very friendly staff - will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AMANDA - 18 August 2019
" Not good as was expected car and not a 600 pound charge so didn't take car. "
" For extra charges it's ridiculous when could be of more information..going to pick car up to be charged another 600 pound. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 18 August 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DELYTH - 16 August 2019
" Very good service excellent experience "
" Excellent can't fault them would definitely recommend really good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 16 August 2019
" Always easy to deal with and usually good rates "
" Great service and very quick at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALISON - 15 August 2019
" There was an impending National fuel tanker strike looming and as a result we were unable to get the fuel we need to refill our tank at the fuel station as it was rationed to 15 litres per person. We were on our way to the airport at this point and to have stopped for further fuel would have effected our check in time for our flight home. "
" There was an impending National fuel tanker strike looming and as a result we were unable to get the fuel we need to refill our tank at the fuel station as it was rationed to 15 litres per person. We were on our way to the airport at this point and to have stopped for further fuel would have effected our checkin time for our flight home. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTEO - 15 August 2019
" Poor service additional un necessary charges. Very unhelpful staff. Poor information on office location with limited and unclear directions to pick up office "
" First complaint is that directions to pick up office are dreadful and unclear. We spent 40 minutes trying to locate office. I purchased the car hire from the UK. The deal included a free additional driver. I paid in full using my credit card and it was fine. Upon arrival at pick up we had a problem. I named the main driver as my daughters boyfriend who would be responsible for all driving and my husband as additional driver. The problem encountered was that the main driver did not have a credit card, we knew this was a requirement but we thought it could be easily resolved by using additional drivers credit card. This was apparently true but it negates the free additional driver. We were told we needed to purchase the additional driver cost to enable this to happen. I explained to the member of staff that it was included free with the original purchase. This person was very unhelpful and said there was no other way he could complete the transaction. I explained the additional driver would only drive 1 day out of the 7 days hire, he would not listen. I asked if he could look for a solution to the problem but he was dismissive and in helpful. At the time of pick up the main driver was not present. We explained that he was enroute and would arrive before completion of transaction. However, it appeared that your member of staff was not really concerned regarding v seeing the main driver only concerned with getting additional monies from us. I am perplexed that it was ok to hand the car over to the additional driver who had credit card and made the necessary hold payment but nothing could be sorted to wave the additional driver fee we were charged. The counter person was totally unhelpful in every way and I am really disappointed with the treatment we received by this person. Additional to this I booked a Nissan Juke car costing £158. We were given a Renault Clio which is not like for like and is also listed cheaper on website. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by JAMES - 14 August 2019
" Brilliant from start to finish "
" Pick up took too long the queuing system was disorganised and people arriving after me were getting served before me. Otherwise a positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BERNARD - 14 August 2019
" Have rented several times from you and many times from Faro airport. The service we receive from you is definitely the best. Thanks "
" Very friendly staff who were attentive and not at all 'pushy' in trying to sell. Explained everything very clearly and made sure we were happy. Actually decided to pay for an upgrade based on the quality of service received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 14 August 2019
" Smaller car than booked, over £600 bill because touch screen problem but it was working fine when it was checked by another sales person "
" Smaller car than booked, over £600 bill because touch screen problem but it was working fine when it was checked by another sales person "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MAQSOOD - 13 August 2019
" for same reason "
" The queue to pick up the car was over an hour No-one was able to explain the sat nav in the car - and the manual was not available in the car to read, therefore sat nav was of little use "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by KEITH - 13 August 2019
" Centauro are not Hertz by any means but I have to say my experience on Faro was good. The car I got was excellent and the staff I dealt with were good. "
" Check in was poor but the girl I got was excellent so I gave a 9 "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 12 August 2019
" The public are suspicious of some car hire firms and fed up with counter staff trying to sell add on's. "
" Staff were overwhelmed and taking too long because they were trying to sell add on's. Waited 45 minutes to be served. Poor Centauro signage at the airport. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by DEREK - 12 August 2019
" a "
" Best experience I've ever had of hiring a car at an airport in Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DIMITRIOS - 12 August 2019
" Stress free service "
" Rafael was very helpful and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 11 August 2019
" I find the Auto Europe web site easy to use and the additional information provided is useful and easy to understand. "
" Everything was efficiently handled but, without asking, they charged me for excess cover and did not explain the charges. My mistake. I should have stopped them but after a long journey I just wanted to get to my apartment. I will ever use them again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTINE - 11 August 2019
" Overall not that great. Car was good but flet car was cheap but ended up having to pay more for extra einsurance so should have gone with more expensive package "
" Drive on were good but felt fleeced at point of car pick up -amount of excess on damaging the car was not made clear so was pressurised into spending 111 euros on extra insurance, also 18 euros for toll roads which we did not use - this needs spelling out more clearly at time of purchase "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 10 August 2019
" Very good, as usual "
" Great experience. Very helpful and friendly. Vehicle was higher grade than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 09 August 2019
" See above "
" The excess amount is ridiculous and has put me off hiring from you again. Very slow collection procedure - everything else was fine. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTONY - 09 August 2019
" All easy and smooth "
" Fast and efficennt. We were offered a choice of vehicles and could selct one that works for our party and our luggage. Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 06 August 2019
" We are longstanding customers - and value the efficient professional service provided by Auto Europe. "
" We had a really positive experience with this friendly and professional new firm. Great service, nice cars. I suspect you negotiated a great value introductory rate, but we'd love the opportunity to use them again. Special thanks to Rafael and his two colleagues whose names we unfortunately didn't catch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALLAN - 06 August 2019
" Polite helpful staff, clean reliable cars. "
" On arrival at desk, there were more staff serving then customers waiting, impressive considering it was early Sunday morning. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 06 August 2019
" . "
" New car only 300km on the clock. Make & model was the one I booked "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 05 August 2019
" Easy to book and good value "
" Top quality service - great value for money. Car spot on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIE - 04 August 2019
" Would use again "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE - 04 August 2019
" When all well is not the first time I use autoeurope and all the time I was well treated. Thank you "
" A little bit confusing the pick up point . Car with no water to clean the front glass and glass dirty . Normally the deposit is not take out from the credit card but on this time they took of and I am waiting to be credit again on my card . In general when well . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by CARLO - 04 August 2019
" The car wasn't in the best of conditions , AC was not very good at all in the hot weather , and I got home to find out I've been charged an extra £85.88 extra that I have no idea what it's for , but will be getting in contact to find out why "
" Picking up car was easy enough , customer service agent I thought was very pushy with trying to add extras on , dropping off car was simple aswell , have been charged an extra £85:88 that I have no idea what is for though "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by JOHN - 03 August 2019
" Fab wee car "
" Great, liked the sign in at the door - stops quew jumping "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 01 August 2019
" As above "
" I paid more for hiring a car through you than others thinking I was at least going with a reputable company ,making sure before I booked I had a full cover insurance policy that was confirmed by one of your British based employees whose words were "on collection of the car,if anybody try's to sell you add ons tell them they are not required. On arriving jaded and tired and having to wait a considerable time to be dealt with I was then bombarded by a fear mongering sales pitch that I had no insurance and would need to pay an extra 24 Euro per day to be covered.this caused a great amount of stress and left doubt in my mind of whether I was covered or not but on principle I decided to take my chances and deal with any issues with the original booking agent. Hence I will never deal with you again Fair decision don't you think ? Interested to hear your reply but guess there will be none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TERRY - 31 July 2019
" No complaints "
" Good service. will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VIVIENNE - 30 July 2019
" All very straightforward. Good shuttle service. Clear information. Good car. Smooth return. We use Centauro regularly. "
" Very straightforward. Efficient staff. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 30 July 2019
" - fine. Couldn't have told us how crap centuaro were going to be "
" - left scratch on the car at the front hoping we would not have picked this up when we picked the car up. Fortunately we took a video of the car before driving off. Was not impressed with this scam - especially when they probably got someone else to already pay for that scratch - charged us €18 for using the highway which only cost them €3 - wait in line took at least 45mins upon arrival. There were vacant staff on the other desks who could have assisted "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by GRENVILLE - 30 July 2019
" not good "
" firefly did not accept my debit or credit cards or cash this was after i had spent 68 pounds on making a booking online.This left me stuck at Faro Airport.it also cost me a lot of money on taxis "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FARO, PT - Reviewed by MARK - 28 July 2019
" Auto Europe person I spoke to before booking my car was very helpful. "
" Car was full of scratches and dents, making the check out process lengthy. Interior was dirty. Seats covered in what I assume were suncream stains. Counter person was over keen to sell me upgrades and add-ons. We're pretty sure we left an item at the pick up but Keddy weren't overly helpful about looking for it. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by MOHMMAD - 27 July 2019
" They were very helpful and the car was excellent... we also got an upgrade !!! "
" Excellent customer service... would defo recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 27 July 2019
" Really nice people , running business. "
" Lady behind desk is wonderful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by OLUTUNDE - 26 July 2019
" As above "
" Pick up at Airport was fine by shuttle bus! Receptionist tried her uttermost best to convince me to bye additional insurance. Even though I kept saying no she discredited the excess cover I bought when making the booking with AutoEurope. Car was issued in fair amount of time,?2017 Qashqai, but it had a lot of scratches and dent most though, not very visible... 200m after driving away, a warning light appeared on dashboard. Saying low tyre pressure. Five days later I had to return vehicle after contacting Driveonnholiday customer service... Next car also produced a warning on the dashboard about engine oil being required. Customer service convinced me it's nothing to worry about, both warnings just required a reset by Nissan they claimed "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by TITUSZ - 24 July 2019
" I will choose a well know, but little bit more expensive car rental without hidden prices, next to the airport whichever airport we will travel. "
" When we arrived to Faro airport, no one waited for us. I have called the Rental company and they started explain where is the Meet and Kiss place...no any sign around the airport which indicate this place. Waited another 20 mins with my pregnant wife and I have called them again, unsuccessfully. I took a taxi finally and we went there. They didn't offer to refund the 10 EUR taxi fare or apologised. During the rental process, they mentioned if I pay 75 EUR insurance, I don't have to pay deposit. I have chosen this option but I realised at home, this would be 18 GBP on Auto Europe website although your website don't offer no deposit option..... Another rip off the 85 EUR petrol fee, they promised I will get back after returning the car. I brought back the car without any damage, the petrol tank was 2/8 - I didn't get any final calculation about petrol, not even an EUR cent refund. 6/8 tank petrol not 85 EUR at all. They registered the car into Highway system in Portugal and they mentioned I don't have to pay any coin anywhere. Registering costs additional 7,80 EUR - they didn't mentioned which line should I take when I cross the gates therefore I choose one which had a barrier before Lisbon. I got a written warning to pay 1.85 EUR within 3 days and handed over them on next day. Luckily i have mentioned them I want to bring back the car next day at 7 am because our flight depart at 9.20 am - the guy came next day at 7 am. and gave a lift to us - the only positive thing. The car was with me from Tue 12.00 pm till Sat. 7.00 am - to pay all of these for such a short rental..... "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 24 July 2019
" Overall......Excellent. Will definitely use Auto Europe and Firefly next time. "
" Very friendly and helpful. And best of all...no long queues! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ERIK JULIAN - 23 July 2019
" Agreed. "
" Excellent service. Excellent car - Ford Focus Estate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAULIUS - 21 July 2019
" very very long to wait for pick up the car, about 2 hours, terrible, ant to reach per phone is impossible, otherwise very good "
" very very long to wait for pick up the car, about 2 hours, terrible "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETAR - 20 July 2019
" No comment "
" There are hidden charges when you will arrive at the office to pick up car... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 20 July 2019
" Please reply to my comments with an informed response and review using OK Rental! "
" Took us over 40 minutes to find the transfer bus as directions were appalling with no staff at the airport to assist. Personnel at car depot were ignorant and unhelpful particularly the lady who tried to deduct money for a mark on a wheel which simply cleaned off. Also, charged nearly £17 for petrol & toll charges, no explanation received at the time we dropped off the car but showing £17 short on the credit card refund. Needless to say it was a very poor and disappointing experience which spoilt a great holiday and will certainly not be recommending them to anyone. If I were Auto Europe I would carefully consider whether to continue using them!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
FARO, PT - Reviewed by RUSSELL - 20 July 2019
" Rosa was very efficient & friendly "
" Very good service & friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SARAH - 20 July 2019
" Good value for money "
" All staff friendly and efficient. The only gripe was the car, a Peugeot 208 style which meant it had quite low profile tyres, rode hard and skittered across the road on damaged surfaces at corners. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 20 July 2019
" Awful I know it's pointless but I feel I should be compensated I didn't even use the car! "
" We were 2 hours late to collect the car and were told we had to pay again since that car had already been given to another customer I've never experienced that service before Staff were rude and unhelpful Never again will I use interrent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CLIFFORD - 19 July 2019
" We have used Guerin for several years now and plan to do so again in the future. "
" Polite and efficient staff, quick and easy pickup and drop off, good quality car. No problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNE - 19 July 2019
" Autoeurope was always my only search engine for my car hire. However, during the peak summer period i found a rival search engine and a cheaper car hire. I contacted AutoEurope who were more than happy to 'price match' I've always received excellent service and the free cancellation 48hrs before pick up can be handy. "
" I always see negative comments about Turisprime, but feel they're not a true reflection. I've used Turisprime on 6 or 7 occasions and have always received excellent service. The staff are always friendly and welcoming. The cars are of a better standard that rival 'budget' hire company's. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 18 July 2019
" As above. A very poor service from start to finish and I'm disgusted with the way we were forced to pay for a service that was already covered. I am considering posting my experience on Social Media to warn others of this company. "
" We arrived at the car rental counter and were delayed by around 1.5 hours as the member of staff went through all the additional extras that we were to pay. This included either €190 excess waiver fee or €1600 guarantee in case of any damage. I showed her my agreement documents that said all of this was covered but she wouldn't let me leave with the car unless I paid this. I was in no position to walk away as we had 2 young children with us and over an hour drive from our destination. I am extremely unhappy with Inter rent and I would recommend that a broker like Auto Europe should consider not using them at all. There were a number of people experiencing very similar issues. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIA - 17 July 2019
" Great experience - queue at check in but staff were very efficient. "
" Great experience - quick and efficient. Queue at the check in on arrival but otherwise very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRANT - 16 July 2019
" All in all a very smooth rental process and very good value for money "
" A very easy rental and very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLINE - 15 July 2019
" Great value for money and amazing staff we never normally rent cars when we visit faro but now we will more often. "
" Very friendly and helpful staff. Very quick to pick up car and same to drop off. The reason I scored low for the car condition was because there was a lot of marks and scratches on the car and was worried I may be blamed for them BUT the very nice man who checked the car made sure every single mark was written down and when we bought it back the staff checked and was ok :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by THOMAS - 14 July 2019
" Great flexibility "
" A little slow waiting for counter at pick up. Very quick drop off. Excellent to pick up and drop off in terminal building. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETE - 12 July 2019
" I needed to extend my hire car due to a change in travel arrangements, I rang yourselves but you were unable to assist and said I had to deal directly with Interrent. This I did but couldn't do this on the phone so had to go to the Interrent desk at Faro airport. You were then unable to assist with extending the CDW excess protection so I had to make my own arrangements. The end result was I spent a large amount of time getting the hire car extended, it shouldn't be that difficult and will probably make me look at different organisations in the future rather than use a 'broker' service. "
" Was given the hard sell to purchase their insurance when I picked the car up even though I had CDW excess in place through yourselves. They were very helpful in extending my rental due to a change in travel arrangements. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by IAN - 12 July 2019
" A pleasure to do business with "
" A pleasure to deal with him "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 12 July 2019
" Auto Europe normally good, but don"t use Thrifty please "
" We were conned into an upgrade by Luish which turned out to be a smaller, under powered C1 automatic. We thought the additional cost was €50 NOT €315. He even answered the direct question, twice saying it was €50. We hire at Faro normally four times a year and will never use Thrifty/Hertz again. Luish was slick, very speedy but a total con man. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 11 July 2019
" Worst car rental experience I've ever had. "
" Would never use again or recommend. Awful customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by SUZETTE - 11 July 2019
" Overall service friendly. "
" Minor issue -- After drop off of rental car I realised after about 40 minutes that I left paper bag inside car on the back seat with some snacks to eat while we had to wait for our flight back home. When I returned to the drop off area, car was still there but bag with lovely snacks had disappeared. No one had seen it ???????? Bit disappointed, but hope the chaps dealing with the return cars enjoyed our snacks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 11 July 2019
" fine. good search tool "
" gold car and interrent in portugal are probably the worst. I've been to a few. the best are thrifty, europecar, keddy. just in terms of all round experience. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 10 July 2019
" Easy to book online. "
" Simply the best. Excellent counter staff and her friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MALCOLM - 10 July 2019
" Could not fault it in anyway . "
" Perfect in every way!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 10 July 2019
" As above "
" Not enough staff for pick up Car not cleaned inside Very poor "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 1
FARO, PT - Reviewed by ROBERT - 10 July 2019
" Auto Europe's insurance was useless and didn't cover the car. I brought a credit card but the limit was high enough, so had to use a Debit card and couldn't use motorways and had to pay an additional £120, I don't think it was made clear enough that this was going to happen if the Credit card didn't have a high enough limit. I would recommend booking directly instead of using autoeurope "
" Inter rent staff were polite and helpful in explaining what had happened with auto europe. It was a bit pricey considering my assumption it was all paid for but the staff and car were good. I would book direct with the provider next time. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 10 July 2019
" The only potential downside in renting from Dollar was the mileage restriction but we knew we would not be doing much travelling this holiday so not an issue "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALEXANDRINO DOS ANJOS - 09 July 2019
" it has been excellent experience "
" Excellent service has always so far I haven't been disappointed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 09 July 2019
" AUTO EUROPE WERE GOOD TO DEAL WITH "
" IT TOOK TO LONG TO GET THE CAR. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by NICHOLAS - 09 July 2019
" It was frustrating awaiting in the line to check the documentation, for the actual car hire itself although to be far all it needs for a flight to be delayed and that can cause these issues. Only 3 staff were on duty checking the documentation, and there was another member of staff that potentially could have assisted but seemed to be sitting a desk that had no 'Priority customers', perhaps they should have stepped in which would have reduced the line itself. It was more efficient the previous year, perhaps just bad luck and timings this year!! "
" The pick bus from Faro Airport Car Park 4 as rather long time arriving, and nobody seemed to know anything at Car Park 4 about Centauro and the their timings of the bus. Its only because we had used Centauro previously that we knew the process at Car Park 4. Arrived at the Centauro car hire office to be met with a large line of customers who were hiring vehicles which took over 1 hour to clear which was frustrating. Upon being given my vehicle no, then only to be told that it would be delayed as the allocated vehicle was not available as it was to be valeted, another 20/30 mins. I found the vehicle in the lineup awaiting the valeting and it was no 5 to be done. l found a member of the team and they secured another vehicle, as this was nearing the end of the valeting process. Then as a result the paperwork had to be adjusted as the vehicle no had changed along with the fuel tank capacity etc, which to be fair was done quickly. The car itself was fine and the return process was relatively quick although somewhat confusing as I had to go looking for the check in representative, when found this was done very quickly and very efficiently, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JONATHAN - 09 July 2019
" Great service and quality car. "
" Excellent in all aspects . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IRENE - 09 July 2019
" No problems at all. Very quick at collection and even quicker at returning the car. "
" No hassle. Lovely staff. Car was brand new. Used Guerin for many years and have never been disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TREVOR - 08 July 2019
" Counter staff member on arrival was a bit miserable "
" Very good service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 08 July 2019
" See above. "
" The pick-up & drop-off were quicker than the previous time I used Drive on Holiday. My only issue regarded the Via Verde transducer. I specifically requested that it be deactivated & if necessary I would pay ttthe toll at a CTT office. However when I did use the Toll road the transducer beeped as it passed under the gantries. When I raised this on the return of the car, I couldn't get a satisfactory explanation and was uncertain if I would be subjected to unnecessary charges. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 08 July 2019
" They did not havwe the car that I had ordered and then tried to give us a different car which I knew was a lower grade, and after informing the person looking after us and a quick conversation he had with another about this , they did give us a vehicle in the grade that we had ordered. This is sharp practice, and if I did not have this knowledge I would have been ripped off "
" Not happy about the insurance part, as it appeared that we had got full coverage, but were told that if we got the extra coverage for a price we did not have to worry about the condition of the car and that we could just drop the car off and put the keys into a drop box. It did work well and we were happy not to have to worry about the car and at drop off there were lots of cars, however because we had purchased the extra insurance it was extra easy and quick, so unhappy at first but pleased with the result! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GEOFFREY - 08 July 2019
" Prices have been creeping up but satisfied with this, other than had to pay 60euros for breakdown cover to take car into Spain "
" Cost of Breakdown Cover 60 euros for taking car to Spain not good considering I was pottering about the border "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by NICOLA - 08 July 2019
" Good overal experience "
" Good customer service, easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 06 July 2019
" Overall good car, excellent value for money, convenient on airport pick up and drop off, however car return experience was very poor and unsatisfactory. "
" I returned the car in a very clean condition, I only used it to transfer to my accommodation and one trip to the beach. A very small amount of sand had come off the bottom of my bag, which they tried to charge me 20€ to clean. I lifted the mat out of the car trunk and gave it a shake and it was gone. I took a photograph of the car trunk before and and after. It took me less than 2 minutes to rectify. I challenged the check in team member and he consulted his colleague who agreed we should not be charged. I felt if I hadn't been assertive to challenge the aggressive team member I would have been ripped off and charged for something I wasn't guilty of. I would never return a vehicle without ensuring it was clean and I normally hire around 7 times a year from Faro airport. I felt I was treated in an aggressive manner and was being ripped off. Please make other customers aware of this money making scam. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 06 July 2019
" Very easy and transparent booking system. Extremely good value for money. "
" They added additional cover which I did not want. It was not explained very clearly when I signed for the car. They put a block on my card for 447.03 euros which I thought was a standard charge until the return was the car. On return they wanted an extra 363.20 euros which I questioned and said I was not paying. They advised me to go back to the pick up desk and discuss it with them. On arriving at the pick up desk there were only 3 staff and a long queue of people waiting to pick there car up. I therefore did not have time to wait other wise I would have missed my plane. I returned to the drop off point and the told me to ring Avis UK on my return. Following a 45 minute phone call I eventually convinced them that I was misled and that the only charges I should pay was the local toll charges. In conclusion this was agreed. My warning to anyone dealing with this company abroad is be very aware of what they are trying to sell you as the person must be on a commission basis. I would use them again but I would be far more aware after this experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by KEITH - 04 July 2019
" Feel you were not honest about the excess insurance we bought from you at the time of ordering, we had no idea Sixt would not accept the excess insurance we had paid for on booking. "
" Very long queue so took an unacceptably long time to be served, which is horrible when you have arrived on a late evening flight. Horrified to find we had to pay a huge additional amount to ensure our insurance had no excess as Sixt wouldn't accept the insurance we had booked through you. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 04 July 2019
" Please see above "
" Couldn't understand why we had to go to Avis for our car but wasn't a problem lovely car for a great holiday. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIDGET - 02 July 2019
" The gentleman on the desk in Faro was very helpful many thanks to him . "
" The paperwork re Insurance was quiet confusing could be made easier to digest "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARILYN - 30 June 2019
" Very efficient and quick pick up and drop off "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 30 June 2019
" Good price, good car and fairly efficient service. "
" Only issues were unable to find the car at collection- told it was 'on the left somewhere' and then finding someone to look over the car before driving off. Otherwise very happy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by SULTAN - 30 June 2019
" No hassle experience with both check in and drop off with lovely new car. "
" Dollar shared its check in with Hertz which was very efficient and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 30 June 2019
" Good "
" Overall a good experience. However syncromesh on 4th gear was faulty which made the car more difficult to drive. Surprising for such a low mileage car. In general the staff were friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by JOHN - 30 June 2019
" Excellent service throughout and no pressure to buy owns insurance. "
" Very efficient pick up and car return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 29 June 2019
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEOFF - 29 June 2019
" Auto Europe provide a very efficient service but would have liked more information up front about the various options that are available when booking. "
" Generally a good experience but not very impressed by the pressure selling of various extra products at check-in, especially excess insurance which we had already arranged through Auto Europe, and the excessive charge requested for the automatic toll service in the Algarve. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOEL - 27 June 2019
" Satisfactory. "
" Too much sales pressure by the counter staff. It was unnecessary and stressful. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by DEREK - 27 June 2019
" Overall experience booking online and with Guerin first class, have booked with Auto Europe many times over several years and will continue to do so "
" Very quick and efficient as I have used Guerin before all my details were on their system and made it things easy. Car was brand new VW Polo excellent and on returning the car while getting out of the car the gentleman receiving it went quickly round it and and told me everything was fine and I signed for it straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 June 2019
" overall with me a ok experience, allthough a family member had paid for a rental car with Goldstar, a partner with interrent, paidin the uk. on his amex card, which was not accepted in faro. and lost all the money paid for the car. "
" Longish wait to get to the counter, once at the counter i was delt with very quickly, There was only two clients being served!!!! The vehicle had a lot of sratches all around 8 panels needed marking on the form. But not a problem for me as i have rented (with auto Europe) on many times, so am used to the process. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FARO, PT - Reviewed by NICHOLAS - 25 June 2019
" Not good at collection, some mid communication somewhere down the line. Not good after a day of travelling. "
" A lot of "hidden" extras to pay and deal with on collection. Car with GPS appeared to be bit of a problem as they seemed unaware of the requirement. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 21 June 2019
" We use you a lot and normally no trouble and would certainly recommend you. "
" Counter staff were not helpful. First hire car company that has charged extra for "turning the motorway tariff machine on". We were only going into Spain for 2 days but they insisted on charging us the excess for each full day of our hire. They do not even point you roughly in the direction of your car so everyone is just wandering around trying to find theirs. Not a helpful or pleasant company at all to deal with. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 20 June 2019
" Auto Europe is good but Interrent need to sharpen up their booking-in. "
" Took over an hour to book in, they blamed the computer, but not enough staff. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by IAN - 18 June 2019
" One of the tipping points for me to use Auto Europe instead of a different broker is the included nil-excess insurance. Some companies cannot possibly operate with such low rental charges and this is revealed in the last minute [mandatory] excess insurance, thus exposing the actual charge. No-one wishes to be faced with either no car or a ridiculously high charge. I could always purchased separate insurance for this but Auto Europe make it easier all round. "
" This was one of the best experiences hiring a car I've ever had. The rental options were clear, pickup was smooth and efficient. Paperwork was emailed to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JON - 18 June 2019
" Always found AE very comprehensive and competitive "
" Picking the car up was a very slow process. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 17 June 2019
" Great service. We were forced to take an alternative flight which arrived 11 hours after our due time. One call to Auto Europe ensured a hire car was kept for us at Faro. "
" Faultless service. We were forced to take an alternative flight which arrived 11 hours after our due time. Staff had been informed and saved us a (brand new) car. No other issues during our stay in Portugal and prompt service at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NELSON - 17 June 2019
" All in all a very pleasant experience "
" The lady that helped me at the desk was very helpful and polite , I was driving away 10 minutes after we finished the paperwork ,I had a really pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ERIC - 16 June 2019
" See above. Pick up instructions were wrong which meant Y family had unnecessary walks with luggage "
" Instructions for pick-up at Faro Airport were incorrect. I eventually found that I had to go to Avis reception. Avis tried to charge me €50 for a toll responder (my hire confirmation showed €20). So I refused the transponder and was greatly inconvenienced by trying to pay toll at post office. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by WERONIKA - 08 June 2019
" I paid twice for baby seat and gps. once on the site and the second time in the office. Why?? "
" I spent 2 hours at the airport to find a car,after I was waiting for the driver who will take me to the office! terrible organization!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by ADRIAN - 07 June 2019
" Very unhappy "
" They accused me for damaging the rim which totally fake and no correct. They are scam company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 07 June 2019
" In these days of technology, why can we not provide our drivers licence, address & passport details on-line prior to arriving so we don't have to queue so long? I know AE offer this with Dollar/Hertz, but it does not work there. When there is a company that does it will get my vote - with my cash! "
" The number of counter-staff was sadly lacking. Also, the speed that they handled customers could have been twice as fast. AND, when you take your ticket for a place in the hour-long queue having one button marked "Express Queue - €30" is taking the pi$$. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SCOTT - 05 June 2019
" Please see box 3. "
" Took over an hour to get our car and once we got to the front they told us that the insurance that we bought from autoeurope was invalid and charged us again, we've been ripped off and I will tell people to avoid both companies. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 04 June 2019
" All good "
" Good experience from pick up your drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 04 June 2019
" The car hire was exellance value "
" There was only one processing drop off which meant a delay, we were also delayed due to only one petrol station at Faro airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 31 May 2019
" I have used Auto Europe for the last 3 years and have been very happy with their service. "
" The young man at check in was very helpful. The car had a few marks not on the chart but when I pointed them out they were not concerned, it turned out fine but I was a bit concerned I might get blamed for them, when I took the car back there was no issue and the return process was quick and easy unlike some car rental agencies I have used in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY - 31 May 2019
" Found online and seamlessly booked the vehicle. No problem. Thankyou. "
" Very happy with transaction. Only one dislike i ordered a small fiat 500 and got a 7 seater c4. Being only a month old i was frightened to to drive it into the small village i was staying incase of scratching it and costing me a lot of money. It was simply too big for my needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 31 May 2019
" I think you have been badly let down by the Hertz desk staff. I could not have been any clearer in my question of whether there were any more charges. If this extra charge had been explained beforehand I may not have been happy but would have had the chance to comment before handing over my credit card. If there was an extra charge they must know how much it will be for an 8 day hire BEFORE you take the car. I believe there tactice were at best underhand. I would appreciate someone from Auto Europe contacting me by email as I do not know whether they are aware of this practice. "
" We booked through A.E. which was very efficient. Arrived in Faro in 25 deg heat. Trecked over to car park 4. After 20 minutes found we needed to go to car park 2, Herz desk. The Hertz official explained the toll system which we have used many times. He said it would work out about 50E which seemed odd as we nor he had any idea how much we would use the motorway. I asked if the tolls would be all there was to pay he said yes, I double checked and he was very abrupt with 'yes I have alredy told you. Drove to the gatehouse and went round the car with the gut there. We found a split in the sidewall of the tyre which he said was unsafe. Went back to the office and was given the keys to another car. Drove a nice car for a 8 days. Went to hand back the keys and was told there was a charge of 58Euros. I said I thought the toll charges took a couple of weeks to come through and was in formed this was an extra charge to collect the tolls. I was not happy as I had gone to great lengths to ascertain there were no extra charges. I am NOT HAPPY. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by KEITH - 29 May 2019
" You need to be careful what you advertise!! "
" Despite booking zero excess with autoeurope this was denied by the local interent agent who claimed this did not include all damage. It wasn't an issue as we didn't have any damage,but it is a concern that what we thought we booked through yourselves wasn't honoured. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DENIS - 28 May 2019
" Very good "
" Could not of been more helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 28 May 2019
" In view of the number of bad reviews on the internet I think maybe things might be improving "
" car clean. no actual desk within the arrivals hall had quite a way to walk to collect car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 28 May 2019
" The booking process and prices offered were good but it would be good to see a customer rating by rental office so that you can at least get an idea of what to expect. "
" The transfer from Faro to the Centauro offices was a little manic due to the minibus only being able to carry 8 Pax and there were many more people than that waiting hence it was a bit of a bun fight with sharp elbows to get a place, then upon arrival at the collection point, there was a huge queue and it took over 2 hours for us to get our car. Despite having all our details already, we had to go thru the rigmarole of providing our details all over again. They had no idea that the gap insurance had already been paid as part of the contract and so we had to argue that we didn't need additional. There was no system of car logging so when we finally were given a car, we had to spend another 20 minutes trying to find it in the car park. It was chaotic , we had two elderly family members with us who were exhausted and when we finally got to our accommodation, 3 hours later than planned, there was no food available on site due to the lateness of the day. It was a really bad start to our holiday. On a positive note, the car was clean and comfortable and we had no mechanical problems and the drop off experience was much less painful, thank fully. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 28 May 2019
" Used upgrade option on booking reminder and that resulted in better car at lower price. Would have been good to have been automatically. "
" Most efficient hire collection I have experienced. Short queue and details immediately available to staff. Some confusion over car being offered resulted in some paperwork needing reprinting and no translated copy then being offered. Car larger than expected and very well equipped. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by LUKE - 22 May 2019
" Same as above not happy about being charged twice would be looking for a refund of my money "
" I was charged more than double for my car rental. Once by you (autorent) and then again on collection of the car hire. I went ahead and paid again as it was late in the evening and I had a 9month old baby with me and couldn't be hanging around. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by MICHAEL - 22 May 2019
" Great "
" Quick, easy and efficient. Little wait upon arrival but nothing to moan about. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by IAN - 21 May 2019
" The car was good and the price acceptable. I have used auto Europe before and will again. "
" The counter in the airport concourse was closed. There was a twenty five minute wait at the external car reception until we were seen and 40 minutes before we left the airport after landing. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 20 May 2019
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 19 May 2019
" No further comment "
" Bit unclear with credit card billing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLINE - 19 May 2019
" Waiting fir credit card bill to ensure I've been refunded what is owed "
" I often use interent and they previous send info after drop off but they've not done that this time "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 18 May 2019
" I felt intimidated with their approach.inter rent / goldcar "
" Allowed me to drive away with a cut damaged side wall tyre. Which they then tried to charge me for on return. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by KARL - 17 May 2019
" You told me to go to area 14.. didn't exist. I'm amazed i ended up with a car. I landed at 2 and drove away at 4;30 "
" Absolutely shocking. I landed at Faro with no one ever hearing of OK rent a car, No desk or any one waiting, no shuttle bus, I spent 2 hours waiting for the shuttle after 3 phone calls 1 of them lasting 45 mins. the hire car place was down some dodgy lane. I missed the dinner that I was flying in for. Pay a tiny bit extra and go for a decent firm "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 15 May 2019
" Highly recommend, and we had a better car than expected. "
" A very friendly team and quick and easy to collect and drop our car off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIVE - 14 May 2019
" Need to warn about "extras" that are charged by the car rental company "
" Poor experience on pick up. Also "ripped off" by having to buy extra insurance. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIO - 12 May 2019
" it was as expected so keep up. "
" the vehicle was in good condition and it was quick the handling of the handing over the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by KELLY - 12 May 2019
" Really good service "
" Great service thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 11 May 2019
" No suttel bus provided haveing to pay for a taxi to take me to pick , the whole experience was totally unorganised "
" I booked on line , but when pick from faro airport didn't know what to do after phoning the UK call centre was told there was a suttel bus to pick me up after a one and a half hour wait and several phone call getting nowhere "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by GARY - 11 May 2019
" Simple to book, efficient and wonderful value we use them all the time and have never been let down. "
" Friendly staff, great value. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by IEMAN - 10 May 2019
" No honest website and I gave two bad experience with this company ! High discrepancy according to my reservations ! "
" First time and last time ! High discrepancy with reservation ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
FARO, PT - Reviewed by ERICA - 10 May 2019
" Shame vehicle booked or an alternative equivalent not available "
" 1. Very nice helpful counter staff. 2. But the car we had booked 3 months previously was not available nor was an alternative of the same group ,( Intermediate SUV). 3. We were offered a much larger vehicle, which subsequently broke down. 4. Breakdown assistance did work well. A repair man was with us within 2.5 hours despite being a bank holiday and a rural arra "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by STEPHEN - 10 May 2019
" Autocar Europe should not be doing business with these clowns. "
" 2 hour wait in a queue to be served. When I eventually got the keys, I was told it was in parking Bay 32. It wasn't . I had to drag my luggage back to the office only to be told that here is the registration number, it's somewhere out there. Go find it. Customer service zero. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 09 May 2019
" All good "
" Great car. Helpful staff "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 07 May 2019
" Requires further explanation. Please reply "
" I made the above booking with AutoEurope for £103. I have been charged by Avis £211.30. The only extra I required was motorway access and use. I enclose documents. Please explain. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 07 May 2019
" Was not aware that centauro hire was not at the airport "
" Arrived at faro to find we had to go and que up in a car park and had to wait for a bus to pick us up which was over an hour. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by JOANNE - 07 May 2019
" Excellent as always "
" Always found the staff very friendly and helpful. Have used Interrent on numerous occasions over the past 7 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 06 May 2019
" Insurance rip off ...still waiting for fuel excess to be returned to my bank account! "
" Read comments in box 5 "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by ANDREW - 05 May 2019
" Na "
" Car stalled frequently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by HAROLD - 05 May 2019
" All smooth "
" All fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 04 May 2019
" Trouble free experience, good, easy to use website. No issues using Auto Europe "
" Staff not very helpful at hire centre. Long delay waiting for transit pickup from airport. I felt staff were dismissive of my questions at reception desk. not a good experience. Drop off was just as bad! No signs, direction of where to park car. No indication of how refund on deposit would be made. Likely to look elsewhere for car hire next time "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 03 May 2019
" Highly recommend "
" Excellent service and very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 03 May 2019
" Tha ks "
" Fantastic and friendly service from the staff at turisprime - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 01 May 2019
" Fd "
" Charged 40 euro for out of hours . Quoted 80 euro for additional driver Waited 25 mins for pick up shuttle Rude staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 29 April 2019
" As above "
" Car drop information was incorrect. Advised to drop off at airport. Paid for parking and was then told that car needed to be dropped off at office. Documentation was incorrect and caused added stress due to time line to catching flight. Apart from this item all very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 28 April 2019
" enough blabla "
" I will always book interent now, the people were very nice and friendly, especially the guy who did the changes on the statement regarding scratches before I took off. A company is only good as its employees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GILLIAN - 28 April 2019
" No fuss checking car back in and a very quick handover. Highly recommended. "
" Seamless check in and out. Very warm and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 24 April 2019
" Quick and efficient pick up and drop off. "
" After dealing with a very rude assistant from interent at Bololgna airport last year it was a delight to deal with the friendly staff from Hertz/Thrifty at Faro this time. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 23 April 2019
" Always competitive price and documentation clear and easy to follow. "
" Smooth transaction from start to finish and a brand new car to rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TREVOR - 12 April 2019
" Easy to use website and a good choice of cars for anyone with specific requirements "
" No major issues with the rental other than the cost of the loacl motorway toll reader was far more than expected - 45 euros for the week instead of an expected 2 euros per day. This was not evident from the website information and should be specific to the location "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GORDON - 12 April 2019
" All went very smoothly "
" Very efficient and smooth service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 10 April 2019
" Car was not in condition I expected and had to stop at first garage to buy materials to thoroughly clean windscreen. All panels had damage to them. "
" Fed back to Guerin directly. The excess was over 2000Euros. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 09 April 2019
" I have used Auto Europe 3 times and I think that their customer service and pricing are both excellent. I think that they offer great value for money when you check the same offer when trying to book direct with some of the 'big' rental car companies. "
" Avis do tend to have an expectancy with extras which can occasionally come across as a 'hard sell'. Not something you particularly need or like when you are about to start your holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 09 April 2019
" We are never given a manual or instructions re operation of the car. For instance I had to go back to the hirer go have them explain why I wasn't seeing a fuel reading. After much wrangling with their people it was resolved but it could have been awkward if the gauge wasn't actually working. "
" Surprised to be hoisted with an older car (Fiat Tipo) with 38000Km on the clock. Not the usual standard we have enjoyed previously "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PATRICK - 08 April 2019
" Easy to book but far too many undeclared compulsory extras which cost you a lot more than the advertised price. "
" Too many extras you have to pay for at the counter. Not very efficient or friendly and prepared to argue with the customer in front of other customers - Embarrassing for my wife and i. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by KEITH - 06 April 2019
" As above "
" Great service, Great staff, Try to use them all the time, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 05 April 2019
" Excellent service in all respects "
" Very good and efficient arrangements for both collection and return of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 05 April 2019
" Good company to rent from , highly recommended by me "
" Quick and gave excellent information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANET - 04 April 2019
" Very helpful staff in hertz "
" Very helpful staff in hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 03 April 2019
" as above "
" Agent very aggressively pushing their insurance and stating that mine was no good (really!! -it was provided by one of the UK's top insurers). This continued whilst inspecting the vehicle until he realised that he was getting nowhere. Had I not already paid for the hire through yourselves, I would have walked out and rented from another company. This agent's attitude was probably the worst I have ever encountered in car rental. I will never use this company (which includes goldcar) again and would not advise anyone to deal with them. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARTYN - 01 April 2019
" Lovely friendly staff a pleasure to hire a car from "
" Very affordable lovely carmany thanks "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SANDRA - 31 March 2019
" I have already provided my comments in 3 above. "
" Unfortunately thee Avis desk in arrivals was closed and it was quite a trek to the car rental area. Only a short wait to get sorted and I was upgraded to a Peugeot SUV 2008 when I had reserved a Toyota Auris! Very happy withe car and all went well with the rental. On return, the keys were just taken from me and I said: "Is that it?" to which the reply was "Yes". I waited from Thursday to Sunday for the "block" on my account to be removed and for the adjusted account to be emailed to me.which I wasn't happy with as usually the hire car is checked on return and a verbal assurance that all is ok is made and the block removed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICCARDO - 27 March 2019
" All went well, but the process about checking for damage before and after the rental is quite time-consuming and unstructured. "
" I was strongly advised to take up extra insurance "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by EDWARD - 26 March 2019
" Auto Europe would have got 10 but for this extra charge by Avis. This charge needs to be included in the overall cost when booking. "
" Charged an extra £42 with no extras. I was asked for a deposit of 122 that I would get back. I got £80 back. I only found out today when I got a credit card charge. Rip off "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUNDER - 26 March 2019
" counter staff very friendly and helpful. "
" friendly staff. Not very clean car with some scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANDREW - 26 March 2019
" Smooth "
" Car was scratched all down the side "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MERVYN - 25 March 2019
" THE EXPERIENCE WAS FINE "
" THE EXPERIENCE WAS FINE "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 24 March 2019
" Excellent "
" All round service from SixT excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BENCE - 24 March 2019
" Very quick and efficient. Staff were all very friendly. "
" Very quick and efficient. Staff were all very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 20 March 2019
" things went well until I picked up the car. The car was in good, clean condition but the hire company did not even have a return address or local phone number on the paperwork and the all Portugal number could not give me a post or zip code for my satnav. this meant having to have my passenger look out across a dual cariageway and then find the next exit to turn back. A poor depot and I am e147-00 out of pocket. "
" having hired a car on a zero excess basis the operator at the rental depot refused point blank to accept that. She crossed out the section on the voucher which said the excess on my card would be blanked out on pick up and said unless I pay E147-00 for a zero excess she WILL TAKE e1050-00 OFF MY CARD on return even for a car park scratch. which I PAID AND RETURNED THE CAR WITHOUT A SCRATCH. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 20 March 2019
" All good "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARLOS - 14 March 2019
" Always consistently good offers "
" Good cars and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SALIM - 13 March 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLE - 10 March 2019
" Very unpleasant. Up until December they were not even checking the cars on consignment. It was left to the customers. I heard other people complaining because they were being charged for damage and the car had no damage on the documentation. "
" I have used them many times but now they are part of Goldcar they have become very pushy regarding their excess insurance. They were quite offensive about the British and Brexit (really)? The car was full of dents and dings and dirty. On returning it they noticed the lock on the passenger side had been tampered with and started the lesson again. They deducted €250 for repairs and then without sending me an invoice deducted another €250. Thus was credited to my account with no apology but with another lecture on how I should have bought their insurance. I understand they are on low wages and receive commission on extras sold but they are a very pushy and unprofessional set up. At times they are the cheapest but definitely the worst to date. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by COLIN - 10 March 2019
" Auto Europe give good comparison details for the various hire companies "
" Felt that desk staff were pressurising for additional insurance cover during pick up, this was declined. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY - 10 March 2019
" Great car, great value. "
" Have used Sixt on numerous previous occasions and found them top class. Sadly Mr Risnoveanu who dealt with me when I picked up the car was more intent on selling me a full tank of petrol and other extras than carrying out his basic duties re customer service. He did not ask me if I would be travelling on the Motorway and therefore wished to hire a transponder which would cover the fees for using the road. I asked him about paying for a transponder and he said I could pay at the Post Office (a system I have used in the past when hiring from other companies) and wouldn't need one. I prefer to pay for a transponder but went along with his suggestion. I called in at the Post Office in Lagos three times during the following week but was told that I could not pay for my use of the motorway as there was no fee shown on the computer. I tried again the following week at the Post Office and also the local paper shop and again was told there was nothing to pay. I know from experience that prepaying for and using a transponder is a simple and easy way of dealing with the Motorway issue. Upon returning the car I told the Assistant who checked things out about the problem (He was up to the usual Sixt high standard of customer service) He told me not to worry and I would be told if there was anything to pay and it would be taken from my credit card. The attitude of Mr Risnoveanu when I collected the car was not good. On two occasions whilst dealing with me he engaged colleagues in what appeared to be small talk and just ignored me. I suppose the way to get his full attention and appropriate level of service would have been at agree to have every extra he suggested: upgrade car? automatic? Pay for a full tank of petrol (bring back empty) upgrade insurance? Only extra I wanted (Transponder) he didn't or wouldn't sell me. Will stick with Sixt but hopefully I don't meet up with Mr Risnoveanu again unless he has had appropriate staff training in the meantime. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 06 March 2019
" As always a very easy and comprehensive process. "
" Great quality car and service as usual with Alamo/Guerrin etc. I will always use this group of hire companies when flying into Faro - you know what you are going to get. Not pushy selling of collision damage excess insurance either which is always a relief! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 06 March 2019
" All OK except the "activation" charge which is a scam. "
" Got charged 18 euros to "Activate" the Toll Charge Dongle which was already activated previously! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAULO - 05 March 2019
" Good company to use "
" Used this company many times. They are very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 01 March 2019
" See above "
" Efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GIOVANNI - 01 March 2019
" Highly recommended "
" Finding the right office in Faro was not easy as there is no notice of where you have to go. Except for this, everything was perfect. The car was clean and worked perfectly well, counter staff very kind and helpful and drop-off fast and acurate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 28 February 2019
" Very good company "
" Quick and efficient upon arrival and very good for return of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 28 February 2019
" Very good staff were very attentive and helpful "
" Car was as described but not the model booked had a tyre warning light on all the time of the booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 28 February 2019
" I am a long standing customer of Auto Europe hiring cars through you in many countries world wide and will continue to do so in spite of this bad experience at Faro. "
" I had to collect the car from the Hertz desk at Faro Airport. The documentation was from Hertz not Dollar so I assume they are the same company. There were 3 customers before me and 3 counter staff but it took over 50 minutes before they found a car for me! the reason given was that they had no cars at the airport! And this was a quiet out of season day. I finished up actually feeling sorry for the counter staff for being unable to meet my requirement for so long. I will not hire a car at Faro Airport again on my next visit. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER JOHN - 27 February 2019
" great service again, very polite and efficient. We already recommend Drive on and a friend used a car while we had ours. "
" Good car but a little tired. A few little problems like not enough water in the radiator, petrol cap not fitted properly and tyre warning light on. I did its job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOANNE - 25 February 2019
" Always my only search engine "
" Convenient and cheap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 24 February 2019
" Because of their association with Goldcar and their staff who are argumentative, rude and totally unprofessional. "
" Interent is being administered by Goldcars and unfortunately, our experience with Goldcar was -10. The assistant sat in the vehicle to check mileage and petrol She then closed the boot, glanced at it and went straight to front wheel where she kicked the tyre and identified a small nick in the tyre wall - no marks on an alloy wheel. The rest of the car was NOT inspected Demanded we went into the office where we then were accused of damaging the tyre! We had only done 200 km on open roads The car was checked up in the dark and handover was under the limited lighting of the car wash. We feel totally scammed after 12 years of renting in Portugal. Subsequent investigation back in the UK we find there are thousands of people who have similar and worse experiences of Goldcar. If Auto Europe values their reputation they need to disassociate themselves from this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
FARO, PT - Reviewed by ROBERT - 21 February 2019
" Good broker offering a variety of good deals "
" Extremely good value deal and nice low mileage Fiat Punto. Auto toll worked well and no hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GILLIAN - 20 February 2019
" The car we drove was fine but the service was not. It made me feel very uncomfortable and I will not be booking with Auto Europe again because your site did not make clear to me that I was booking with Goldcar. "
" When I booked with Inter-Rent I was unaware that the service was actually by Goldcar (renowned for poor customer service). If I had known this I would have chosen a different company. The reception staff member was polite but insistent that we take out additional and very expensive insurance, which we declined. We had already paid for the higher level of coverage when we placement the booking but he insisted that was insufficient. Checking the car for tiny marks took ages and we were kept waiting a long time, and it made me very fearful of how to drive and where to park, lest another driver accidentally scratch the car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by LUCILLE - 20 February 2019
" As 3 above. "
" Always helpful, always pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 19 February 2019
" Embarrassing. "
" AE website offered free 2nd driver when I booked; 1st voucher did not show this; I phoned and was send another with "free 2nd Driver" added; Hertz counter staff would not accept this. (Actually did not matter this time, but annoying and embarrassing). They said "Voucher clearly said booking had to be between 2-dates and hire between 2-dates - which it wasn't, if I wanted 2nd driver I would have to pay and reclaim from AE". I declined. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRY - 18 February 2019
" This was a good experience the car was clean. The service was very good. Still trying to understand the fuel return policy. Not sure how a 1/4 tank of petrol costs 71 euros. This does include the tag and road charges. I understand this. But at best 10 euros. So a 1/4 tank has been charged at 61 euros. Check it out before you leave. "
" Off season travel. It was a one woman band. But this was not an issue. Worried about the bad rep the return service has. Watch out for the extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by RAYMOND - 16 February 2019
" Very good ! "
" Very good overall . Check in 5 -10 wait and then another 10 mins before walk to car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 14 February 2019
" Good booking system and prices "
" Good location at the airport and easy to deal with. Car in great order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CONRAD - 13 February 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 12 February 2019
" I'm not sure about the advertising accuracy with emails suggesting big discounts to book now etc. Upon checking there is never a difference! "
" We were offered an upgrade (at a cost) but it included an extra driver FOC so we took it. Better car ,enjoyed it! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by LESLIE - 11 February 2019
" Faultless service, thanks to you all "
" It's a shame the scoring go up to 15! The best bargain I have ever had everything was top class. I'll be back next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEIRDRE - 11 February 2019
" Easy pick up and drop off with friendly staff "
" The staff are always friendly and very helpful, although your insurance is very expensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 08 February 2019
" Picking up and dropping off was very straightforward "
" Staff were very upfront and honest. Clearly explaining extra charges for hidden tolls and insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EMILY - 06 February 2019
" I was put in an extremely stressful situation as a lone female travellers due to complete lack of common sense/adequate planning on your part. I will be submitting a formal complaint. "
" I was basically abandoned at the airport as you allowed the booking to go through to a third party that closed at 9pm and stopped shuttles at 8pm despite my flight landing at 9pm. I was traveling alone and had to arrange an alternative hire car at a much higher expense. I am disgusted that this was allowed to happen. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by SUSAN - 05 February 2019
" I felt I had to pay twice "
" Additional costs incurred when we collected the car making the total hire costs expensive "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by CHARLES - 04 February 2019
" Booking direct is expensive, look for online deals. "
" The staff provided an excellent service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 02 February 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by RODERICK - 01 February 2019
" Please see answer 3 "
" Picked car up ? Did not have a full tank. I returned maybe 5 euros to a full tank, got home and have been charged 59 euros. Totally furious "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNE - 01 February 2019
" Always my only search engine "
" I don't understand the negative reviews. I've used Turisprime several times with no issues. Staff are always friendly and courteous. The hire cars are of a better class/standard than rival company's too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HELEN - 29 January 2019
" Yes please "
" When collecting the car we had to wait over 1 hour and it was then dark. We marked 24 scratches and dents inc the front wheel. When returning the car they said the tyre damaged was different to the wheel damage even though they were in the same place. We protested strongly but they have taken 150 euros from our account. We did not use Interent but Goldcar who have taken them over, Goldcar already have a very bad name and I would have not used them if I had known before booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GEOFFREY - 28 January 2019
" Would consider rental again but would like to collect car from airport desk during working hours. "
" Would have liked the desk to be open in the airport when we arrived as it was at lunchtime and not out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JONATHAN - 27 January 2019
" An easy and efficient service "
" Pleasant and efficient staff and very satisfactory vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SAMUELM - 27 January 2019
" Felt it was just a money making con "
" Paid for car hire on internet. When I picked car up at airport had to go to gold car. Felt intimidated to pay extra £135.00 for 5 days insurance kept going on saying it would cost 3000 € if we had accident of any sort. We would have to pay for recovery if it broke down. So felt I had no option to pay extra. Never use your company again "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JENNIFER - 24 January 2019
" The car was very nice. Good condition and good to drive. "
" They were professional. The pick-up process was slightly prolonged and the different fees charged was a little confusing. We have used our own toll thing every time we have been to Portugal but Sixt did not allow us too - they said that the toll system works on registration numbers but I don't think that is the case. However, we used their toll device to simplify matters. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHARLEEN - 24 January 2019
" Very easy to use and accessible service. I called the call centre to confirm a few details before I booked online and the operator was helpful, friendly and informative. Great booking experience! "
" I originally booked a manual diesel car. When I arrived to collect the vehicle I was provided with an automatic petrol car. The lady who was arranging my collection was very unhelpful and unenthusiastic and basically told me this was the only car available unless I was willing to pay more. I am capable of driving both so this was not an issue but this could have proved very problematic for other drivers. She then tried to sell me an excess waiver - when I explained that I already bought this through the website she told me that I didn't have it and that this would be an additional cost. I showed her my documents and explained that I had bought this already and she still tried to convince me to pay more money. She stated that the excess waiver I had was with an external company and if anything should happen I would have to pay Budget the excess in the first instance, then claim it back from the third party company. Had I not have understood the process I would have been tricked into paying for the same thing twice! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 21 January 2019
" Not very good this time as mentioned above which was a surprise as I have not had a problem before and I got a better deal with another supplier "
" Can't comment on any of the above as the contract was cancelled when you wanted to make an extra charge to change the pick up time from 10.00pm to 10.00am which I input but your computer changed to a default setting "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARK - 20 January 2019
" The choice given by Autoeurope for car rental at Faro airport was exceptional, and the prices on offer were very competitive. The website was clear and easy to navigate, and all the different insurances were well explained. "
" The Sixt staff were very friendly and helpful. Was offered a choice of car. Collection and drop off could not have been handled better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 20 January 2019
" It's very easy to use Auto Europe though I think your discounts advertised in your e-mails are a little nefarious! And is there any chance that once I've booked with you you could stop sending me e-mails reminding me too, just saying.... "
" I've used Guerin 3 years off the trot and they're very good indeed. Just a little concerned that the deposit left to cover road tolls has not been refunded into my account yet. We left the car in Portugal two weeks ago; this doesn't inspire too much confidence... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 18 January 2019
" No problems at all many thanks "
" All went ok ,will be booking again soon many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CATHERINE - 18 January 2019
" I regularly recommend Auto-Europe to family and friends. I especially like the 48 hour cancellation rule as I have often been able to get an even better deal from you and had prompt refunds. The only improvement I can offer is the ability to swap to a cheaper deal online without cancelling the original.. iam sure it'd be simple for Auto-Europe as well as your customers. "
" I have used Drive On Holidays many times now and have found their service exceptional. My details are in their system and they can quickly process everything. they know I have excess insurance separately and never pester me to take their own excess. They always conduct an inspection of the vehicle with you (many others will only do this if you insist) and update any missing damage. I particularly like that they have a flat fee for an additional driver as this is very useful. Even if one party does the bulk of the driving it's good to have contingency for illness etc. The staff are always friendly, helpful and very efficient. I regularly recommend Auto-Europe and Drive On Holidays to family and friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 15 January 2019
" Excellent service from very efficient staff. "
" Excellent service from very efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 15 January 2019
" Saves a lot of money by booking through Autumn Europe "
" Quiet time of the year but no waiting and very fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN WALKER - 14 January 2019
" Extremely happy fantastic price "
" Excellent and such a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSÉ - 14 January 2019
" Very easy and good "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 13 January 2019
" Convenient, simple efficient and good value for money "
" First class from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNE - 11 January 2019
" Used many times "
" Used many times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 10 January 2019
" Sadly still awaiting the blocked €300 to be put back on my credit card "
" Car hire and return was fast and efficient..impressive..£300 blocked on my credit..still not returned to my credit card "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by SHEILA - 10 January 2019
" I have used Thrifty many times as the service is second to none "
" Fast, efficient and very friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 09 January 2019
" I have lodged a formal complaint. "
" My Car did not have a full tank of petrol. I returned the car with the same amount and yet I was still charged for not returning a full tank even though it was not full to begin with. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROBERT - 09 January 2019
" Auto Europe is easy and flexible. Always use you. Drive On are far better than InterRent at Faro. "
" First Car was a "nail" 64,000 miles and not a panel on it with out a bump, dent, or scratch! Day 5 the engine management warning light came on and we had to nurse car back to depot. It was replaced, but not before we were asked to limp it up to the garage to replace the fuel! Can't believe I actually did that but must have been relaxed as on holiday lol! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FARO, PT - Reviewed by ANA PAULA - 08 January 2019
" Easy, no problems. "
" No problem at all. People were polite and helpfull, well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 06 January 2019
" Excellent service no problems "
" Easy pick up and drop off very good car no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 05 January 2019
" Great "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MONICA - 04 January 2019
" Easy to pick up and drop off "
" Fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NELSON - 04 January 2019
" Will continue renting cars with them in future "
" Excellent team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MILAN - 02 January 2019
" N/A "
" The car provided for rental had to be replaced as had service warnings - so shouldn't have been provided to begin with. Had to break up the journey to return car. Alternative replacement choices for same category were almost none so only choice was to downgrade or upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by JUDITH - 01 January 2019
" Easy booking online and voucher print-off "
" Long wait at pick-up - probably because none of the other car rentals had any customers. Otherwise very helpful and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 31 December 2018
" Good value, easy to book on-line "
" The usual efficient and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOAO - 31 December 2018
" good service. "
" good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE CARLOS - 29 December 2018
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GURPREET - 27 December 2018
" Smooth booking process. Nice car, got what I expected. "
" Good staff. Encouraged to purchase excess waiver as an extra. Staff were a little slow when returning vehicle. Otherwise a good experience. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by MICHAEL - 27 December 2018
" They got me a good car for a very cheap price "
" We had to wait a long time for the vehicle to be checked once we were sent out to the car park. They check the vehicles very thoroughly with video and photos of any damage before you leave with the car. This does take a long time and there was just one person doing it. When she finally got to us she found a tear in one of the tyres so we had to get another vehicle. It was a free upgrade but we did lose another half an hour. On return there were no hold ups. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUAN PEDRO - 27 December 2018
" The costs were transparent, and the process easy to navigate. "
" Both associates with whom I dealt were extremely cordial and efficient. It was a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LESLIE - 25 December 2018
" Excellent service and staff,fast and reliable. "
" Excellent staff and service,fast and reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLE - 24 December 2018
" Great car, full of scratches which I had to notify staff about as desk said it was perfect. Not easy in the dark. "
" Signs needed to indicate where Interre t offices are, an arrow is I sufficient especially when it indicates Gold Cars. Drop off is a hole In the wall for key. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FARO, PT - Reviewed by NORMAN - 23 December 2018
" After a bad experience with interrent/GOLDCAR this was very good. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 23 December 2018
" Extremely pleased. "
" Extremely pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DERMOT - 23 December 2018
" Very happy with service "
" Great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIVE - 22 December 2018
" We were charged for an upgrade we did not agree to or have explained. The checking of the vehicle was not done except by ourselves which caused a disagreement and argumentative and positively insulting behaviour from the staff "
" We found Goldcar to be full of sharp practice and pitiful in their attitude to their customers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOSE - 21 December 2018
" I wish they always had the same competitive prices as I got it this time. More than often Europcar loses business by placing themselves quiet a bit higher than their competitors which is a shame because their cars and personnel are great. Thank you "
" Nice people at both desks during pick up and return. I recognise both ladies at Lagos office and they are always very courteous and nice. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 18 December 2018
" Auto Europe were excellent.Telephone advice was very helpful. Interent/Gold rent were terrible "
" The Interrent office was closed - poor signage to Goldrent office next door. Some of counter staff weren't busy but officiously told to take a ticket from machine - but then called straight back to same member of staff!!! Was given hard sell on having to buy insurance for over £100 euros (special discount) even though the voucher from Auto Rental Europe said it was included. Man at counter was aggressive and tried to scare me into paying (others at counter were reluctantly paying) and said that the Auto Europe voucher was nothing to do with them. In the end I phoned Auto Rental Europe who told me it was included and to take the car without additional insurance. He said if they refuse you the car, phone back and we will source one from another supplier! Level of customer care was poor and surly. They gave me a vehicle condition sheet but when I went to the car (they didn't bother to come with me) there was far more damage. I went back with a mended form and witnessed an argument between a male and female staff members (I don't speak Portuguese but I think about who should do the photocopying?) They are clearly not bothered about the car of the customer - just trying to scam more money from each punter - shameful! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 18 December 2018
" Have always used AutoEurope and InterRent when coming to the Algarve and will continue to do so. "
" Unfortunately left a slipcover on back seat of car. When I went back to office, it hadn't been handed in nor had check in seen it. Also, no paper work for the refundable items was given to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 18 December 2018
" A very good service "
" Made many bookings and always 1st class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 17 December 2018
" Easy and straight forward. Booking made due to price. "
" Good service and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TIMOTHY - 16 December 2018
" Good experience with Auto Europe, disappoints with SIXT. "
" I have used Auto Europe on many occasions and have always received a first class service. In this case being a visitor to Portugal for the first time, we were told we had to pay up front 75 euros for use of the toll roads. If we didn't take this then we couldn't take the car. We did pay this charge. On our arrival at out hotel our Receptionist informed us that we only pay if we use the toll road and each day she can access the website to see if we had used the toll road. She was very surprised that we had to pay this charge. When we returned the vehicle we queried this with one of the Customer Service Advisors who stated we would get the full refund of the 75 euros. We will wait and see. I am more than happy to use Auto Europe but unlikely to sue or recommended SIXT. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 15 December 2018
" A scam "
" Charged 400 euro for a tiny chip on windscreen which had nothing to do with me. The cat had over 39000 km and although I marked up numerous scratches which had not being marked on the condition sheet at the beginning of the rental I obvious missed this tiny chip I regard this as a scam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by PHILIP - 14 December 2018
" Overall very good "
" Efficient and very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 14 December 2018
" Great value , good quality car ,efficient airport transfer to and from rental site "
" Check out was not as good as others,rental checkout was not attentive , car was pointed at out of the window "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANK - 13 December 2018
" OK - see Q.3 comment "
" the desk at Faro was closed - the sign to direct me to my pick-up point (Gold Car) could have been more helpful - eg. include a map telling me which way to go (other closed desks at least had an arrow!) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 13 December 2018
" Always had good service from Autoeurope "
" Very efficient service and very quick. However car was very noisy even though it was a new petrol car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by MICHAEL - 12 December 2018
" Extremely organised. Excellent service. "
" Great pick up and drop off. Not pushy at all re insurance etc when we had our own. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 12 December 2018
" As usual a great service. "
" Probably the best combination of Price, car and service I have had in the many times I have hired vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 12 December 2018
" Quick "
" Quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBIN - 11 December 2018
" Excellent value, will use then again "
" Better advice on cost of Motorway tolls tag. Felt very rushed at car drop-off "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS WILLIAM - 07 December 2018
" VERY PLEASED WITH SERVICE ONLY HOPE I CAN USE YOU AGAIN AS MY AGE SEEMS TO BE A PROBLEM I WILL 81 NEXT YEAR "
" VERY HELPFUL BOTH AT PICK UP AND DROP OFF POINT. ONLY SMALL POINT ON DROP OFF WAS THAT THE MACHINE THAT RETURNED MY CREDIT REFUND WAS NOT WORKING BUT GOT IT SORTED AFTER A WHILE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 07 December 2018
" There are some very aggressive offers now available by your competitors. You should think of starting a loyalty scheme, say, a free upgrade every fourth booking. "
" Very quiet when collected/dropped off the vehicle so no problems or waiting time. Like the fact that when you drop off the vehicle the person inspecting the vehicle signs off the agreement. With other suppliers, like Guerin, you have to go back into the office and wait in line with people waiting to pick up their vehicles. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by KEVIN - 05 December 2018
" Efficient as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 05 December 2018
" There was the usual attempt to sell extra insurance at every opportunity but if you know what you are covered for in advance it's not a problem "
" Very slick and organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANDREW - 04 December 2018
" All fine until I noticed an unexplained large charge. Phoned Auto Europe who agreed it looked odd and would check up and come back. 10 days later no response and no record on their system . Additionally department only open in the morning which is very restrictive. "
" interrent office was closed so was transferred to GoldCar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 04 December 2018
" All in all a terrible experience as i feel that people youre meant to trust ie the Avis people behind the desk tell you untruths which plants doubts in your mind just to make money out of you "
" it was the worst experience Ive had in years. when I arrived I presented the voucher at the check in desk. The person behind the desk told me that I only had basic insurance which required being upgraded. I told her that I had an Excess guarantee up to £3000. she said regardless of what I thought I wasn't covered. By now I was getting very nervous as insurance is something I take very seriously. I again asked her was she 100% sure I wasn't covered she said yes I wasn't covered ie it would cost me 95 euros for the 4 days. not happy paying it but there was absoulutly no way that I was going to drive on strange roads without fully comprehensive insurance. when I returned the car I again asked the question about insurance telling the man behind the desk that I felt they were wrong as I booked the car in the UK with excess cover included as part of the deal. He again said I was wrong and should take it up with Auto Europe. to be honest I feel that I was continually told lies but I was so nervous about driving without insurance I felt I had no option but to take it and pay the 95 euros "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 04 December 2018
" OK "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by JEAN-CLAUDE - 04 December 2018
" Excellent on-site airport service. Helpful and courteous staff. No hidden extras. Easy drop off. "
" Excellent on-site airport service. Helpful and courteous staff. No hidden extras. Easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 03 December 2018
" Good experience...I will book again "
" No damage marked on collection of car but there was. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BRIDGEEN - 03 December 2018
" I recommend Auto Europe often to people visiting Europe "
" They are efficient and try and get all the process done as quickly as possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDWARD - 02 December 2018
" Car hire is generally the worst customer experience when travelling "
" Car hire is still not easy. Always long waits and trying to sell additional insurance sat navs etc. Completing loads of paper when all this could be done beforehand. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by EDWARD - 02 December 2018
" all good "
" very good but you have to wait ten days for your deposit back which is to long "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 01 December 2018
" We have hired cars all over the world and never come across such a con, I would be grateful if you could refund my money please "
" We didn't rent the car, we ended up not taking it as they wanted to take £1200.00 from our credit card or pay an exorbitant insurance, we didn't want to do either so took a taxi instead "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MARTIN - 01 December 2018
" great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 30 November 2018
" A late season hire got us the car at a very reasonable price, it was new and clean and the pick up and drop off was quick and efficient. "
" The pick up and drop off were very efficient but it should remembered that it was in late November. The car was an almost new Toyota Yaris. The pick up rep spent time going over the condition and the drop off rep was very quick and efficient as we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTYN - 29 November 2018
" Not a great experience overall and I will now be hesitant about using you again. "
" The car itself was covered in bumps and bashes and we had to insist that the counter lady gave us a damage sheet. It was pitch black and basically she told us if we failed to mark any existing damage it was down to us. She also "accidentally" charged us for insurance which we had already declined and I only noticed when she gave us the final paperwork. She was very aggressive in trying to sell us their excess policy even though we already had one. Also we chose the provider on the basis that they were in the arrivals hall and when we both arrived and left their kiosk was closed and they were operating from the Goldcar unit outside (poorly signed) . This was not clear on the closed kiosk and again the counter lady was very dismissive when we raised the issue. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by JEFF - 29 November 2018
" Auto Europe over a great competitive service "
" The were friendly and efficent "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY - 29 November 2018
" Great value - easy to deal with "
" Great Company - excellent staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN GARETH - 28 November 2018
" See above "
" I think that some damage to the car should have been pointed out to me, not just noted on the form. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANA - 28 November 2018
" It was eficiente and pleasant. "
" It was eficiente and pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 27 November 2018
" Autoeurope success again "
" Speedy check in and drop off which makes the experience so much better. Great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JONATHAN - 26 November 2018
" Good value and service "
" All good but condition of the car was poor . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by LIAM - 24 November 2018
" Very good value,plus an almost new car. "
" Badly signed hard to find dollar desk. The guy on desk asked me to upgrade for 60 Euro. When I refused his friendly manner changed to unfriendly.i was not aware off 60 km per day limit. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 24 November 2018
" Autoeurope are very efficient and provide an easy and accessible service. "
" Excellent service provided by Interrent via the Goldcar desk at Faro Airport. Staff very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CRAIG - 24 November 2018
" I will never use interet again "
" 2 hours wait to get vehicle. 15 customers served in 2 hours by 4 staff "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 23 November 2018
" Staff friendly and efficient "
" First car I was allocated had damage to every single car panel. Some dents some deep paint scratchs and stone chips. After marking up all the damage I noticed car was not full of petrol so car was changed to one with slightly less damage. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by MICHAEL - 23 November 2018
" Upgraded to a BMW automatic at very low cost. Brilliant car and a pleasure to drive "
" Full Hertz service and very professional friendly staff. High quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GODWIN - 22 November 2018
" Fine "
" The Interent building was shut and there was no indication in the Goldcar building that they were covering the Interent customers. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by TADEUSZ - 21 November 2018
" OK "
" Thought airport tax was surprising and unnecessary and should be included in cost. Insurance process is expensive and unclear. Full to full petrol advance charge is unnecessary and I am need to check this charge is refunded as we returned the car full. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 21 November 2018
" It did what it said on the box. "
" Just what we wanted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSETTE - 20 November 2018
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EILEEN - 20 November 2018
" Pick up from airport very prompt service at counter quick and delivery efficient. Shuttle bus operator always happy and singing and very helpful "
" Have used them on several occasions and found them easy to deal with. I'll always opt for Drive on Holidays if the comparison is the same "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROY - 20 November 2018
" As stated above i took out the Excess Guarantee & Extensive cover with Auto Europe only to be told it was not worth having if involved in an accident. This is the worst car hire experience i have ever had . "
" I am very unhappy with the extra costs involved with Gold Car. Having taken out the extra insurance with Auto Europe i did not expect to be charged 178.82 Euros for full cover insurance. The lady on the desk said it would give peace of mind and that the Auto Europe insurance cover only went up tp 2000 Euros. I was then charged another 19 .51 euros for Mega Relax Cover which i did not request. I told Goldcar that i was visiting friends in Spain & was told that would be 9.00 Euros a day. I have been charged the max 90.00 Euros but was only in Spain 5 days. Leading hire companies do not charge this fee !! With the local tax, smart return ( again not requested) & toll sensor hire i have been charged £347 . 28 extra. That ammounts to £26.61 more than i actually paid Auto Europe for the car & insurance. I also had to give 75 Euros deposit each for Tolls & Fuel. To cap it all the fuel level was not full as the contract stated and after a few miles the fuel gauge had dropper two bars. When you are in a busy office & desperate to start your holiday it is easy to be mislead and with it being in Euros can be quite confusing. I would like somebody to come back to me on these charges. What a way to start your holiday. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREEA - 18 November 2018
" Would not use again as details were not made clear to me before I arrived. "
" Wasn't able to rent the car because credit card was under limit, was not told about this limit until I landed in Portugal. Waited in the queue for over an hour to be told this, poor customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by EDWARD - 16 November 2018
" When returning the car it was very friendly and quick. "
" The collection of the vehicle was a bit slow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARTIN - 15 November 2018
" Verry friendly staff long may it continue "
" Just very pleasant all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIO - 15 November 2018
" Very good service. Pleasant experience. Recommended "
" Very good service. Pleasant experience. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RACHEL - 14 November 2018
" A good experience "
" All worked well, speedy service, vehicle as described- no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LIONEL - 14 November 2018
" Easy to locate very pleasant staff "
" Very pleasant staff "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by STORMY - 13 November 2018
" Very satisfied with the booking process. "
" Very satisfied with the car rental and the early morning drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 13 November 2018
" All good. "
" Excellent Service. Best I have had at FARO and I have used a few! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 13 November 2018
" No further comments "
" Lengthy queue to get checked in but quite efficient thereafter. Convenient location at airport and easy to find for drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 13 November 2018
" Hope to get better service next time "
" Counter staff were poor, I waited at least 40 minutes "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SAVERIO - 13 November 2018
" Yes. "
" Overall, quite good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 11 November 2018
" I already recommend AutoEurope to all my friends "
" Excellent vehicle. Clear paperwork and efficient check-in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 11 November 2018
" Again best price in comparison to other sites including holiday autos "
" Very friendly, courteous and efficient staff. Now much quicker administration process. My only complaint as with most rental cars--dirty front windscreen INSIDE!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANNE-MARIE - 11 November 2018
" Overall very pleased. "
" One problem . We booked a 4 door car ---a VW UP but initially were given a 2 door car on arrival. We had to go back to the desk for further paperwork which took extra time but everything was resolved efficiently but we did not get a VW UP but a 4 door Peugeot 106 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NORMAN - 11 November 2018
" I have been using interrent through auto Europe for 4 years. 3 to 5 times a year. I have always been satisfied. There was one time I got overcharged on my return to UK by GOLDCAR. I noticed GOLDCAR have now combined with interrent. Do I need to say anymore. "
" I returned the vehicle with a full tank. i.e. the pump could not put any more petrol in the vehicle. It was checked at interrent and signed off all satisfactory. The next day I received a email to say they are taking 59€ off my credit card for not filling the car. I'm so angry. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by MALCOLM - 11 November 2018
" Excellent people to hire car from "
" I found the whole experience of hiring a car from this excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 11 November 2018
" As above "
" Fantastic value , very friendly check in with no hard sell to upgrade or extras.Wonderful car for the money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROGER - 09 November 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DARREN - 09 November 2018
" Both centaur and yourselves are atrocious "
" Bad customer care, t and c's should be clear, use of credit card should show up if you pay by a debit card and don't have a credit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by STEPHEN - 09 November 2018
" Great value for money "
" Not enough Staff on the day the car was returned, resulting in a long delay in getting to the check in desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 08 November 2018
" Good "
" Provided with car quite a bit larger than booked or needed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAYMOND ALAN - 08 November 2018
" as 3 above "
" o/k could speed up pick up proceedure "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JORGE - 08 November 2018
" Extremely annoyed with Avis. They are not cheap and you expect that by paying a premium you receive a premium level of customer service. I wont be using them again. "
" They charged me twice for the fuel on pick up as we switched cars and now they are refusing to give me a refund for the unauthorised second fuel charge. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 07 November 2018
" Gold Car could be a lot more helpful than they were. "
" The windscreen washer was empty of water. After I filled it I could not get the bonnet catch to shut properly. I phoned Gold Car and they were no help at all. They told me to phone roadside assistance who said they would only tow the car back to Gold Car. I took the car to a garage and they could not get it to close either, therefor it was not just me doing something wrong. Eventually someone managed to close it for me but no thanks to Gold Car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by ROGER - 07 November 2018
" Very convenient on airport collection and return. Pleasant, efficient staff. "
" Four years running with Goldcar without problems, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 06 November 2018
" No problem "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 06 November 2018
" See above "
" Quick excellent service on collection and drop off. Make sure windscreen washer has water in it and you know how to release the fuel filler cap. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLARE - 06 November 2018
" Smooth booking experience, nice to receive the contact just before the pick-up date, would be happy to use again "
" Not obvious where to go to find desk as two different areas for car rentals at Faro, desk staff tried to up-sell everything (but all companies do), value for money was excellent, the car did have some damage to it, but this was all noted on the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BRIAN - 06 November 2018
" All in all very good just a bit of waiting because of amount of cars being dropped of but that only shows your popular with your customers "
" Very good expirence at counter very friendly and efficient South Africa chap with helpful information at faro airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by MOURAD - 05 November 2018
" Very professional staff and great service "
" It's has been a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IRENE - 05 November 2018
" Great prices and good service. I will definitely use Auto Europe again. "
" This was my third hiring. Each time has been very good.Good prices and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PETER - 04 November 2018
" Easy to find desk and short wait. Make sure you carefully check the car prior to driving off. "
" Bit of hard selling trying to get us to take additional insurance and upgrade car when neither was necessary as we had purchased a UK excess car hire policy prior to travel. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TERRY - 04 November 2018
" Very good staff "
" No problems at all good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADAM - 04 November 2018
" I will choose very carefully in future. "
" We hired a Corsa or similar. We were given a 2015 Fiat Punto. The car had so many dents and scratches it took almost 30 minutes to document and photograph each one to make sure I wasn't blamed for them on return. The car was filthy inside and sounded like an old tank when driven. When we returned the car we were told by the guy who checked it in that the car was too old to be out on hire and was going straight to a garage. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOSH - 04 November 2018
" Super car, good staff, some confusion over excess waiver but that was an issue with AutoEurope. We returned the car on Wednesday and are still waiting for confermation or payment of our fuel deposit back. "
" All scores would be a ten except we are still waiting to be refunded our full tank of fuel petrol deposit. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 03 November 2018
" Good! "
" Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIDAS - 03 November 2018
" This was the cheapest option at the time. "
" On arrival had to wait about two hours to be told to come to parking 4 to be transferred to location. Than took another one and a half hours to sort the paper work and the staff serving as was very grumpy especially when we refused to pay an extra insurance. However on departure things was more smoother and quicker. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by MAHESH - 03 November 2018
" This is the worst experience I ever had in my life renting a car and I would never rent car from auto-europe or interrent again. "
" The staff forced me to take full insurance cover else she said she won't waive the additional charge of 40 euros due to late arrival to pick up the car. There was absolutely no customer service attitude shown by any of the staff present and had no sympathy with any of the customers who were present to collect the car due to delay in flight arrival. My friend even had to call the police since the staff refused to give car to him. There is absolutely no respect shown by any of the staff towards the customer. A charge of 185 Euros was taken as deposit for fuel + road taxes from my pre-paid card and I was promised the balance would be refunded in 3 to 5 working days after returning the car. However when I called the customer service they mentioned only 119 Euros where taken. I have sent an email to customer service with my car rental agreement and requested to refund balance of 185 - 30.70 = 154.30 Euros. Please note it is a "pre-paid" card and not a "credit card", so unblocking amount would not refund the balance. I also spoke to customer services number and she mentioned to drop an email and wait for 10 working days for reply. This is the worst experience I ever had in my life renting a car and I would never rent car from auto-europe or interrent again and would also let all my friends know about auto-europe and interrent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 03 November 2018
" Easy to book with AE and collect/return at Thrifty/Hertz apart from small communication problem at latter. "
" Counter staff were pleasant, efficient and did not push too hard to sell extras! However, they did not point out that that damages, etc., were now reported by mobile phones. We arrived late and not possible to properly assess car and scratches, etc., only noted the next morning. Fortunately, we were staying only 2 kms away and able to return to your office the next morning to confirm all had been correctly reported. (Of course, it would have helped if we checked our phones more regularly!!) So, just a minor moan but one that could have been difficult/expensive. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 02 November 2018
" Very helpful and efficient "
" Very helpful when our flight was delayed by two hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 02 November 2018
" Smooth dealing through out "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAMELA - 02 November 2018
" Autoeurope added about £75 for extra insurance cover then the Alamo desk refused to recognise this payment and insisted that for full insurance cover I had to pay again for their extra fully comprehensive insurance. I would like at least one of the companies reimburse me. "
" I had paid auto Europe up front about £73.00 for extra insurance. When directed to the Alamo desk I was told that I wasn't insured with them for extra liability and had to pay 81 euros to have fully comprehensive insurance. I would like either Alamo or Autoeurope to reimburse me at least one of these amounts. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIAN - 02 November 2018
" Excellent, good value for money, car well looked after. "
" Good rental experience, luckily only four people waiting to collect cars, could well imagine having to wait hours if the airport was busy. The staff who showed you the car and checked it at the end of the rental were excellent, welcoming and friendly. Will use them again on my next visit to Faro. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MOHAMMAD - 02 November 2018
" There was no counter staff,we been told somebody will wait for us on arrival,but nobody was there,after 3 calls to auto Europe call center and waiting for 70 minutes,I was told the representative are waiting in a different area from what we were told on the booking voucher.Even people who were there at 10:00 am was waiting for the pick up at 11:10. "
" There was no counter staff,we been told somebody will wait for us on arrival,but nobody was there,after 3 calls to auto Europe call center and waiting for 70 minutes,I was told the representative are waiting in a different area from what we were told on the booking voucher. Even people who were there at 10:00 am was waiting for the pick up at 11:10. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 01 November 2018
" Not very good support when I called for assistance on two occasions. "
" Extra charges added for early drop off. A fault on the car that I reported 2 days into the hire period that Turisprime wanted me to pay for. Only resolved after I made some fuss which led to them calling the manager and the Police. The manager agreeing I wasn't responsible for the fault. Had I waited until the scheduled drop off time I wouldn't have been able to stand my ground as I would have had to check in for my flight and would just have to have paid up. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by THOMAS - 01 November 2018
" will use again "
" nice people if a little slow "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by PETER-FERENC - 01 November 2018
" The price you display does not include car insurance or deposit and motorway tax, you are an unprofessional bunch of amateur business people. "
" You lot are rip off cons "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FARO, PT - Reviewed by KARL - 01 November 2018
" Auto Europe is a very good search site with good access to real human beings if the need should arise. On the few occasions I have needed to contact the staff it has always been a good experience. "
" The whole thing went very well. The pick-up point was busy but the staff had everything well organised and one could see when one's turn was approaching. Again, at the drop-off everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 31 October 2018
" Excellent yet again "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARTIN - 31 October 2018
" No issues with Auto-Europe, reservation recognized, deposit taken on card reasonable. Should include auto toll day rate as option when booking to save discussion. "
" Had to wait 60 minutes to check-in and obtain vehicle. Processing times of 20-25 minutes per rental, I was lucky as there were 8 check-in desks operating, for others it had been 80-90 minutes. Otherwise rental was normal. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by TONI - 31 October 2018
" It was ok "
" Quite far from airport, there are very regular shuttles. I'd say it's 15+ mins. Lady at desk told me if I didn't pay extra for insurance I'd be charged over £1000 for a tiny scratch (this is NOT true) I had insurance from broker and would be happy to wait for the money. Aside from that it was OK. I find car hire is never an amazing experience anyway "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHEILA - 31 October 2018
" Experi3nce at pick up not good, also had a long wait for shuttle bus. Drop off experience was swift and efficient. "
" Car not ready on pick up, had to wait nearly an hour, staff not very accommodating, just told keys were in the car, but as it was a key card that I had never used had to ask for help, feel that I should have been shown. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTOPHER - 31 October 2018
" Very easy to use "
" A pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 31 October 2018
" None "
" Car was smaller than expected. Return location not very well signposted (hidden by parked cars belonging to Enterprise. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by MANUEL - 31 October 2018
" Please note my feedback is related with Centauro in FARO, not with autoeurope. I am a usual user of autoeurope and i am very satisfied with autoeurope. However this time i choose Centauro FARO for the first time and i am very unsatisfied, First the transfer from Airport to reception was a bad experience. Then Centauro ask me for extra road assistance extra value to be paid in advance or then I will be request to pay 3 euros per km in case of any issue and necessary to take the car to Centauro. for last the cars are much inferior than the other companys and the cleaning was no the best. Maybe was the 1st experience but I don't recomend "
" Please note my feedback is related with Centauro in FARO, not with autoeurope. I am a usual user of autoeurope and i am very satisfied with autoeurope. However this time i choose Centauro FARO for the first time and i am very unsatisfied, First the transfer from Airport to reception was a bad experience. Then Centauro ask me for extra road assistance extra value to be paid in advance or then I will be request to pay 3 euros per km in case of any issue and necessary to take the car to Centauro. for last the cars are much inferior than the other companys and the cleaning was no the best. Maybe was the 1st experience but I don't recomend "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FARO, PT - Reviewed by PHILIP - 30 October 2018
" See above "
" Excellent. Really fast process with no hard sell of insurance etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 30 October 2018
" All staff excellent "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 30 October 2018
" a "
" a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by DENVER - 30 October 2018
" N/a "
" We had a 25 minute wait to get a shuttle from airport to car hire depo. I then had to queue for 50 minutes to get to counter, followed by a high intense insurance up sell. I bought this because I was just desperate to get out of there. 2 other clients before me had went out to inspect their cars, only to return unhappy causing further delays. With a tired child in tow, this was a really poor experience "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by MICHAEL - 30 October 2018
" Good value for money in return for walking a little from the main terminal "
" Everything worked well and throughout and we had a very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 29 October 2018
" overall good experience only minor niggle with slow process when booking in at desk "
" No problems at all "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by VICKI - 28 October 2018
" Excellent "
" It was very straight forward and hassle free. Will defo use this company again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 28 October 2018
" Excellent apart from rip off motorway transponder costs. "
" Avis charge 6 euros a day to hire the transponder for use on the Portuguese motorways. As I hired the car for 7 days it Cost 42 euros for 2 journeys on the motorway, A rip off I think. Consequently value only 7. Otherwise Avis were great. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 28 October 2018
" As always with Auto Europe, an excellent booking at a fair price. "
" We've used Drive on Holidays in Lisbon before, with excellent rates so decided to try them in Faro. Check in was fast, the consultant checked the vehicle carefully with us and identified damage we didn't see, which he marked up. When we returned the vehicle, we arrived a bit before 8am which would normally incur an extra fee, but we were called through and told that there wouldn't be this fee, the hand over was efficient and we were on the bus to the airport quite quickly. Would definitely recommend using them even though they are not on the airport site, they were very easy to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 28 October 2018
" Mostly OK "
" Mostly OK "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOE - 27 October 2018
" Effective and easy process "
" Service good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DELROY - 27 October 2018
" I would recommend, however my friends may find it quite expensive, I chose the deal to pay more for the rental and less for the excess as it was a better deal had something gone wrong. "
" Although there are much cheaper deals, the overall experience was very good and served the purpose for what was required. Plus point was that the car was fully covered for any incidents, minus point were the numerous scratches of which some were big!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by IAN - 27 October 2018
" Booking easy but don't take the additional insurance thing with them as you take it again at the check in anyway and the check in staff are quite dismissive of it. I will learn! "
" An ok rental, just find not being at the terminal a bit annoying. Guess I'm just impatient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALLEN - 27 October 2018
" Easy to use "
" Polite, efficient, no sales pessure, no delays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 27 October 2018
" No comments "
" Nil "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by STUART - 26 October 2018
" Positive "
" Positive experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAULO - 26 October 2018
" Quick Pick up, easy drop off "
" Quick Pick up, easy drop off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by KEITH - 26 October 2018
" Please see previous question . I have never been more relieved to hand a hire car back. "
" Without doubt the worst car hire experience for me! Only 1 bus that held 8 people at the pick up with a large queue of 20 to 30 people waiting at 7pm at night with the threat of a price increase if we delayed the closing of the office at 8pm. The car was a wreck, very dirty and it was dark so it was difficult to see how damaged it was. What I didn't realise was how filthy and damaged it was on the inside which we couldn't see until daylight. The car had done 57000 kilometres. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CHRISTOPHER - 26 October 2018
" Auto Europe must have realised the trading policies of Rhodium and by the wording of the booking invoice are condoning slightly dubious practice on the part of Rhodium. "
" Had we realised that Rhodium was connected to Gold Car, we would not have booked having had bad experiences with Gold Car in the past. There is an exclusion clause on the booking invoice concerning personal injuries with optional coverage available. This is very misleading. According to Rhodium reception desk, it means the car has no third party cover, "optional cover" is available at 134euro for the week, almost 150per cent of the hire charge. Failure to take out this "option" means you are driving an uninsured car and are liable to a 3000euro excess because supposedly "that's how it's done in Portugal".On pure principle, I declined the hire car and found an alternative company, very straight forward, very helpful, no insurance issue. I e-mailed your customer services the same day cancelling the booking but have had no reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PHIL - 26 October 2018
" High excess was worrying "
" There were random costs that I couldn't quite explain. €75 for the toll road on pre-authorisation. £6.54 plus £0.20 non sterling transaction fee for an unexplainable reason. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE - 25 October 2018
" I will use them again but as a regular costumer a bit of recognition for loyalty would be great. "
" Flight was 1/2 hour late and consequently 1/2 over office hours so I was charge more for that 1/2 hour than the full cost of the car rental! Which is a bit annoying! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by KEVIN - 25 October 2018
" Very happy. "
" Staff was very nice and helpful, quick to process our rental and not trying to sell add on hard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by STEPHEN - 25 October 2018
" Would prefer to have full fees shown on initial quotation. Having a credit card on collection isn't necessary and the alternative is a huge figure taken from a debit card. Car was covered in scratches and minor damage making it very difficult to highlight everything. "
" Cheap online prices but stung with unclear insurance fees on pick-up. Travelled in a large group of people all renting cars and ALL felt they were ripped off with extra unclear fees "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARTIN - 25 October 2018
" Have used AutoEurope many times in recent years - and the experience has always been fine. Easy to book, variety of providers and good insurance add-ons. To be fair, though, I've not had any issues with the car providers (like accidents or claims), so cannot comment on that side of things. "
" Good experience end-to-end. The vehicle was perhaps a little tired, but served it's purpose fine. Slightly rushed vehicle condition check on pick-up, as it was busy. But staff still patient and answered any questions I had. Have used Guerin in the past - and will again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANN - 24 October 2018
" Good overall though satnav was useless and needed updated "
" Long time at pick up otherwise good service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 24 October 2018
" I always use auto Europe but the choice of local partner is sometimes questionable "
" Long queues at pick up and on two separate visits to the office, with too few staff available. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by WILLIAM - 24 October 2018
" Gold at staff lied to try to sell their own insurance despite us having our own annual excess insurance. Also lied by saying our journey would take 2 and a half hours if we didn't use the tolls and their own tag!! The journey actually took around 45 minutes using the national road! I was not happy with having to pay extra for airport location this is ridiculous! "
" Staff member dreadful trying to sell EXTRAS by telling total lies!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by IAN - 24 October 2018
" Whilst the booking process is easy there is still much confusion about insurance and what is/is not included when booking through Auto Europe. I was offered, and foolishly accepted additional insurance by Sixt for wheels and windows plus Super Cover; only when reading the Auto Europe booking later did I realise that wheels/windscreen were already covered in my booking. There is too much confusion on insurance, it needs to be clear and simple so companies cannot stress you into taking out additional cover that is not needed. "
" Maybe it was just the time we arrived but the process took too long, I was waiting for over 15 minutes before seeing one of their staff. After all the paperwork is completed you then have to go to another desk to collect the keys. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 24 October 2018
" Your on line service is ok "
" Car was not completely full of fuel on our return of vehicle we filled it to the same amount 2 days after arriving home get email with charged of 60E a rip off "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by BERNADETTE - 24 October 2018
" I didn't get the car because they wanted to take 1600 euros off my MasterCard for the vehicle. I have asked for a refund. Your representative told me he would investigate. Can you please let me know when I will get my refund. "
" The person was rude and wouldn't let me use their phone. She wanted to take off 1600 euros off my MasterCard for insurance. I was stranded with two young children without a vehicle at faro airport. I also have breast cancer and this was the most stressful situation. I had to go back to the airport and pay for a taxi. These rules should be clear to customer before they book the car. I was made aware of this once booking had gone through and payment had been made. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GARY - 24 October 2018
" Will use again "
" All excellent as normal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 24 October 2018
" as above "
" When I booked the hire car on line I paid for the extra insurance cover? When I arrived to collect the car I was told that I didn't have insurance and I have to pay another 97euro to get cover!!!! when I explained that I had paid for the extra cover when I booked the hire I was told that that wasn't insurance and I should have read the small print in the agreement. I will never hire a car from Rhodium again and I will make sure I tell every one I meet going to Faro to keep well away from Rhodium as they are just a con. in business I have found if you are truthful and straight up you will always get repeat business, Rhodium don't know the meaning of the word. I know that what I have said won't get my money back but you will never know how money you have lost from potential customers that I will tell to steer will clear of Rhodium car hire (Faro) "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 24 October 2018
" Never had a problem with Auto Europe in all of my years with them "
" Two staff at arrival taking over 30 mins per customer not good Trying to sell all sorts of extras not really on "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TREVOR - 23 October 2018
" Was disappointed with the choice of vehicle. Which was fine but I really don't like skoda to the point if I ever got one again I would cancel and loss the payment, I have hired cars all over the world and have got a choice or an upgrade which wasn't an option as I did ask and was told that's all there was "
" Staff were good "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 23 October 2018
" Usual con about insurance which leaves a bad feeling about the whole experience. "
" We had purchased insurance cover as part of our initial booking. Goldcar did not accept this and we had pay 170 euros for the cover we thought we had already. Staff were very short with me when I tried to discuss. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 23 October 2018
" Good all round service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 23 October 2018
" Good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DARRYL - 23 October 2018
" Would recommend this service to everyone and will defiantly be using them again, value for money , new car and great customer service. "
" Excellent service both on line and at the counter in Faro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SCOTT - 22 October 2018
" Good selection of providers and easy to compare features "
" I refused insurance when I picked up the car as I had already purchased a 3rd party annual policy. The agent added it on anyway and I was given an invoice with a balance of €264 when I returned the car. I am very annoyed about this and have raised it with the UK customer service department. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by SEAN - 22 October 2018
" Cheap hire, car will get you from a-b but might not be in best condition. "
" Staff did not come out and show you the car, you got a form at the desk to sign, not detailing car condition etc. You pay a fuel deposit at the desk and if you don't fill it up you get back the difference on fuel level on your deposit. The car was not in best condition, it had dents and scratches all around and the gear stick cover was ripped out. The OSF tyre was badly worn, down to 2mm, which is not best when driving in wet conditions. Other than these issues the car driving experience was ok, rented for a week and had no issues and hire price was very good, so over all you get what you pay for. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANTHONY - 22 October 2018
" I can thoroughly recommend the Auto Europe base as very handy compared to all local providers, other than the nationals , etc. Staff polite and well trained. Cost per vehicle must be thoroughly checked, as luckily we hold a UK excess insurance policy, as non- comprehensive policy on offer as standard, unless premium paid. Always read what's offered in that regard "
" All just about 100% but again our hire car( Fi) had a problem a gear box issue that when starting up it almost stalled on each occasion , no matter how gently I took off . Other than that AOK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JULIE - 22 October 2018
" We would continue to use Auto Europe to hire cars but would avoid Goldcar even if it meant paying slightly more to hire the car we wanted. "
" There were 11 areas of damage to the vehicle not recorded on the check out documents. The Goldcar desk employee was surly to the point rudeness in pushing additional insurance even when we explained we had taken insurance independently. The car should have been fuel "full to full" but it was probably not full on collection as the gauge indicated after only a short distance that the tank was not completely full. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by PHILLIP - 22 October 2018
" Easy process "
" No comments - "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 22 October 2018
" no comments "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by WILLIAM - 22 October 2018
" Just brilliant. "
" Realy helpful, dealt with a lovely lady, thanks for all your help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK - 22 October 2018
" Friendly efficient service. None of the aggro or unexpected costs/restrictions applied by many others. "
" Always efficient and friendly service. Car checkout and return inspection are always clear and straight forward. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JACQUELINE - 22 October 2018
" Auto Europe always competitive and choice of car hire dealers extensive. "
" Staff friendly. Drop off and pick up excellent. Car was not up to normal standard. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by ERIC - 22 October 2018
" Good but for the toll charging. "
" I think I paid £60 to go into Spain but Sixt charged me for doing so extra. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 21 October 2018
" It would have been very nice if some time could be spent explaning the features of the car. The car i hired was a Seat which i found after some embarrasment to Be "keyless". The assumption by Guerin must be that we all have similar cars at home. "
" The counter was quite busy and the varius additional charges were briefly explaned by their clerk who did not take too kindly to my having an annual policy for insurance for excess. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 21 October 2018
" See above. "
" Would still prefer to get information on all charges and necessary financial provisions before I go to get my car, eg fuel policy, toll charges, airport charges. Otherwise the hire was great and pick up and drop off was efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by HAMILTON - 20 October 2018
" Very Helpful staff at counter. Like all Car hire companies, there always seems to be so many 'add ons' But overall experience was good and i would use again "
" Very Helpful staff at counter. Like all Car hire companies, there always seems to be so many 'add ons' But overall experience was good and i would use again "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANK - 20 October 2018
" Easy booking with plenty of choice. I think if it was made clearer that pickup would be made through Guerin I would be more enticed to book through Auto Europe. This year I am very happy with Auto Europe. "
" Rather a long wait to pick up, but there were many customers from our flight. At the counter the agent was very efficient, no pressurising to upgrade, all explaination was clear. Credit card dealt with efficiently. Probably the best experience with a rental pickup for quite a few years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRYAN - 20 October 2018
" Great car and service ! Couldn't fault anything about my experience . "
" Hassle free ... lovely wee car and friendly staff. Couldn't fault them ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 20 October 2018
" Good service, easy to book online. Nice car and you can pickup from airport. "
" Easy to book, service good. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROBERT - 20 October 2018
" Very nice "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 20 October 2018
" Thanks for your service "
" Very organised and very well done "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MICHAEL - 20 October 2018
" No problem. "
" Service was OK but external condition of the car was poor. Had a lot of damage to it. (Car was a Nissan Note, reg 13 RL 43.) When I booked the car I thought I was getting a Volkswagen Polo. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
FARO, PT - Reviewed by STEPHEN - 20 October 2018
" This car hire was not at actually at the airport which wasn't made obvious when booking. They don't take American Express which is usually on the booking confirmation, but actually wasn't this time. If you can book with Amex on auto Europe then Amex should be taken locally, or there should be a massive red flag on the booking page. "
" This car hire was not at actually at the airport which wasn't made obvious when booking. They don't take American Express which is usually on the booking confirmation, but actually wasn't this time. If you can book with Amex on auto Europe then Amex should be taken locally, or there should be a massive red flag on the booking page. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAIME - 19 October 2018
" Good. just the booking in needs to improve. "
" Just takes to long to be attended only 2 people on the desk with a few of customers waiting to be booked in. It took 1h30m to get the car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 19 October 2018
" Very poor experience please see my previous comments very disappointing experience "
" It took over a hour to get the car by then it was dark and couldn't look around the car for damage we were helped by a man from gold car who moved the car so we could look at it he left the car running we found more damage and noted it on the next day the car did not want to start it did eventually so we carried on but every time we used the car it did not want to start so I called the car company asking for them to change the car they told me it was my problem and should take the car back to change the car I did not think I should have to do that and refused to do so and Euro rent would not offer any help saying it was my problem I feel I was paying for a service and did not get it so I'm very dissatisfied with the service and will not use Euro rent again I am a very disappointed customer "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 19 October 2018
" The hire through Auot-Europe was very smooth as always. "
" I have used Gold Car several times before with no problem. This time when I checked in the desk operator was nice and friendly until I said I did not want to pay for the extra insurance to cover the excess, as I had my own independent insurance to cover that. He then became quite aggressive and started listing a long list of charges that I could be charged for. I asserted that I still did not want the extra insurance. He then gave me the paperwork and keys for the car but said I would have to get the car checked and any damage noted by another operative before I could drive away. I had to wait for more than half an hour to have the car checked. This is normally done before I get the keys, so I only need to check that any damage is noted before driving away. I feel that the policy now is to make life difficult for clients who refuse their ridiculously expensive extra insurance. I was also charged an extra £10.27 for "smart return". As a result of this negative experience I will not use Goldcar again, even if they are cheaper.t "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 October 2018
" No problems with Auto Europe. "
" I had to sue nearly 2 hours to pick up the car after a long flight at 10pm. The car was badly scratched all over and had a large chip in the window. I booked a manual and received an automatic. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by LINDA - 17 October 2018
" They had no facility fora toll licence, they took a deposit for petrol- none of this was explained when I booked "
" When I dropped the car off nobody checked the petrol gauge. I had filled the car at Lule and the gauge was full when I arrived at the drop off . The woman just took the keys. It was very busy. They then charged me for not having a full tank 10 euro and another £50 euro fine. When I filled the car at Lule it spilled out. There is no way they could have got 10 euros worth of petrol in the tank "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by LINDA - 16 October 2018
" Average car hire company,better than many.Still haven't discovered car hire company that doesn' t Try and rip you off. 37 euros for toll hire transponder, only used motorway to and from airport! "
" Car had dents and scratches on that had not been picked up from previous renter.If it had have been dark I would have not been able to have seen them and would have been charged. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by MATTHEW - 16 October 2018
" Cheap and easy "
" Quick and easy. Only thing is that it wasn't clear where to go on arrival at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUZANNE - 16 October 2018
" Autoeurope website is very easy to use - our default choice to search for reliable car hire. "
" The car we had was not the brand new type that some of the more expensive outfits use - but who cares? Our car was a Polo with about 70,000 on the clock and a few minor scratches on the bodywork. BUT it was an excellent car and excellent value for money, and the Goldcar team at Faro airport was very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIDAN - 15 October 2018
" All very good. "
" All the staff were very helpful and polite. Everything went smoothly. The car we had was just fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 15 October 2018
" Professional "
" Courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANE - 15 October 2018
" Good company to use "
" My only criticism is the state of the exterior of the car. It was badly scratched in various places and several dents. The staff did mark them down separately for us and there was no quibble when we returned the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by WILLIAM - 15 October 2018
" Again I've absolutely no complaints whatsoever. "
" Absolutely no complaints whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 15 October 2018
" As Above "
" We were happy with our experience with Enterprise. The car was a little battered and bruised but it did the job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by BRIAN - 15 October 2018
" Auto Europe are still the best!! "
" Drive On were exceptionally busy. We had a 30 minute wait at the airport for a shuttle bus and then another 30 minute wait to receive our vehicle. The vehicle was well scratched and marked, with 54,000 km showing. It was, however, reliable and efficient. The staff were friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAUL - 14 October 2018
" Very pleased. Would use again. "
" No delay on pick up or return. Interrent Could do with better signage for drop off location at Faro airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 14 October 2018
" See item 3, full insurance is a rip off "
" No signs for Dollar, finally found them in Hertz, all Hertz customers served first, insurance rip off, 3 x the cost of hiring the car. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 14 October 2018
" Good experience "
" Despite all the negative reviews on Trip Advisor we decided to go ahead with Interrent and found the staff very friendly and efficient and all round good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GEORGE PETER - 14 October 2018
" Always have had good experiences with AutoEurope and will continue to use them because of good value (just made a great deal in Tampa) and clear and easy to use website. "
" Car well used (high mileage) and older than I expected, not like the newer cars I have had with AutoEurope. Even so it ran well and was reliable. Car was dirty when picked up and no effort was made to apologise and no offer to have it washed. There were no less then 12 items of damage reported, many of them very minor and the car should have had a complete bodywork overhaul unless it is about to be taken off their fleet. Very bright and welcoming office agent. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANGUS - 14 October 2018
" An easy process. "
" A good experience with the rental from Firefly Faro airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JEREMY - 14 October 2018
" As 3 above "
" Excellent car and excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 14 October 2018
" Expected a fiesta got a Citroen C3 which was very uneconomic and a terrible drive. Had to pay extra to go over the boarder even though I hired it to go there, tried to charge me an extra 69 Euros to do so but it said 25 on the voucher, really annoying makes you think everything is a rip off. "
" Quite an easy way to book, took out extra insurance, the over the border charge I only saw when the voucher was printed. which stooped it been good value. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by VINCENT - 14 October 2018
" Thanks "
" Internal windows were very very dirty "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by RICHARD - 13 October 2018
" all positive "
" Would happily use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DENNIS - 13 October 2018
" I have no problem with using Auto Europe again although I do hope I will get a reply as promised by the Auto Europe Customer Care staff to my enquiry clarifying the use of independent motorway toll tag in Car Hire Vehicles in Portugal. (I was warned by the company Sannef UK Ltd. who supplied my tag that Car Hire Company staff at Faro Airport will suggest that I could only use their tag and that this was incorrect). "
" Counter staff on collection were not at all friendly and at times somewhat agressive particularly in relation to my request to use my own motorway toll tag which I had purchased in the UK for use in Portugal. (I have already been in contact with AutoEurope to determine their response to this problem). The Goldcar Counter Staff were both extremely agressive and emphatic I could not remove their Tag (which would have been necessary if I were to use my Tag) and that I would be subject to a heavy fine if I did. In the end for the sake of expediency and peace of mind I found I had little alternative but to accept their demands. The car was in general in good order but did have a total of 19 damaged areas ranging from just a small scratch to severe damage as identified by Goldcar staff. It was thus disconcerting to know whether I had spotted all the damage for the counter staff made it quite plain that I would be charged the full excess fee of 1600 euros should the car be returned with additional damage to that recorded at collection. With so much existing damage it would have been easy to miss additional scratches. Drop off was generally OK although their was some delay in waiting for the car to be cleared at Check In. I have yet to recieve a final settlement figure which should only be for motorway toll charges. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
FARO, PT - Reviewed by ANTONY - 13 October 2018
" V good "
" Excellent throughout. Fast and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 13 October 2018
" never never never going to have anything to do with this shower other than a formal complaint! "
" supposedly in the airport but the booth in lobby closed with a sign directing to somewhere about 300metres away. it took a hour and a half to sort the car after they tried to upgrade me into a bmw. ordered a Audi A4 with satnav and auto. they tried to give me a smaller Volvo S60 manual no satnav. finally left only because I wanted to get on with my holiday with the Volvo and a satnav phone with no charge and around £200 extras on top of what I paid. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by TIMOTHY - 12 October 2018
" OK apart from fuel fine "
" I was charged for not returning the car full of fuel when I did. I have sent photo that I took when it was filled just in case this happened but not happy with being fined. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 12 October 2018
" I would have rated you a 10 if I had not had this unhappy experience. My telephone conversation with your customer services department on my return was less than helpful. Your employee kept repeating the mantra that it was the same category car. I don't expect recompense but I do expect a more sympathetic approach to a long standing customer. "
" Old model car probably refurbished and reregistered July 2018 as a new vehicle, which it was obviously not. A worn clutch, well used pedals and brakes not good. Expected a more modern and better quality car for this category. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
FARO, PT - Reviewed by ANTHONY - 12 October 2018
" Overall a very good and efficient service. "
" The service provided by Guerin was first class. The counter staff were efficient and collection of the vehicle and drop off was very quick. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 12 October 2018
" Expensive add ons and very scratched and dented car "
" Ripped off for additional driver and toll activation charge "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
FARO, PT - Reviewed by KARL - 12 October 2018
" very bad service did not hire car and was not able to even move to another date "
" I mislaid my driving licence and so did not get to hire the car whe asked if it could be moved for another date I was refused "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by ANDREW - 11 October 2018
" Auto Europe very clear website and booking process "
" No problems or complaints with Centauro - car had some body damage and internally was not that smart (car mats were torn etc) but I guess that's why they were the cheapest quote. Centauri office is a few miles from airport which may be a disadvantage for some. Car seat ordered was available when we arrived. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARCUS - 10 October 2018
" Very efficient and professional service at a good price! "
" Excellent and very professional service on pick up and drop off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 10 October 2018
" Overall I was very happy with the experience. "
" I was very happy with the service I received from the counter staff who were very helpful. I liked that you were able to register your details when arriving and were given a number to wait. I am sure it would have been much busier if we had visited in July or August though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 10 October 2018
" Everything happened as it should, so happy enough overall. "
" For the price I can't complain. The vehicle provided was sound mechanically, and everything worked OK. There were so many dents and scratches to be noted, it took a while to complete the paperwork! My first time hiring in Portugal, so perhaps this is the norm! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FARO, PT - Reviewed by TONINO - 09 October 2018
" Very good "
" Very quick and smooth picking up and dropping off of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOSHUA - 09 October 2018
" Can get very good deals but be wary "
" Over £600 of hidden deposits all taken from my account at local currency rate because I did not have a credit card with me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by GREGG - 09 October 2018
" I was referred by a friend and I would do the same "
" It was a very easy process and quite fast too. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ABEL - 09 October 2018
" Aver all ok "
" Had a flat tyre , the alarm light was on and they said it would be ok in a few minutes, ended up putting air on front and back tyres "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by CAROLE - 09 October 2018
" Very difficult car to drive a Nissan Micra-not recommended unless you have huge muscles. Poor and indifferent service from a member of staff when I lost my phone. Shrugging shoulders and indifference is offensive in such a competivete Business. Also recommend that Firefly answer their phone now and again "
" The car was very stiff and uncomfortable. The gears were not smooth and the steering wheel was very hard. Shortly after returning the car I realised that my phone was not in my bag. I tried to phone Firefly to ask whether they had found it and nobody replied. Therefore I had to return to their Office and ask the young lady if they had found it. She was an keyed and irritated that I had interrupted their reverie and muttered that she would have to look for the key! She came with me to the car and gave a brief look and said it's not here and 'in any case it's going to Lisbon now'. I asked her what would happen to my phone if it was found and she shrugged and said 'it will be in Lisbon'. Unbelievably poor and indifferent service. Definitely recommend a course in Customer relations!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by BRYAN - 08 October 2018
" Easy and good value. Have had some poor experiences previously with other rental partners. This was a breath of fresh air, easy courteous service and vehicle was really great value "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SARAH - 08 October 2018
" Disappointing. "
" Very slow to pick up vehicle. Not a big queue but very slow serving. Also slow on drop off. Queuing into main road. No real customer service to speak of. Never feel like you get the whole picture regarding costs. Always the hard sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 9
FARO, PT - Reviewed by TERRY - 08 October 2018
" Overall excellent service and will recommend and use again "
" It would be good to have better lighting where cars are collected to check for previous damage to the vehicle if collecting car in dark very difficult to see scratches etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 08 October 2018
" Iwill not use Goldcar ever again "
" I was aa sked to take out full insurance with them despite having full excess of my own. I picked up the car in darkness I used the phone light to find 21 scratch marks which they didnt tell me at the office. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by NEIL - 08 October 2018
" Very Slow pick up after a journey you do not want to be standing in a queue for a long time, you want to get the car and start your holiday "
" Very Slow pick up after a journey you do not want to be standing in a queue for a long time, you want to get the car and start your holiday "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANDREW - 08 October 2018
" Value for money as long as you stand firm on the excess cover question where they do try the hard sell. "
" I explained I had taken out excess cover with Auto Europe but they still tried hard to get me to take our their own cover. Apart from that and the guy who checked out our vehicle having many to do on his own (although he was very good and helpful), overall a good experience. They also tried hard to sell me the motorway toll monitor even though I explained I know the area well and would not be using the motorway. I was told the N125 was very busy. It was not. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 08 October 2018
" Although no problems directly with auto Europe our experience with gold car would make me unlikely to use again as I would be concerned re trustworthiness of local car rental agencies used by auto Europe. "
" I had already taken out fully comprehensive insurance but "bully boy" techniques used at desk To try to force us to take further insurance at a cost of E250 were unacceptable and would make me unlikely to use gold car again in the future. We did not succome to this pressure but feel many less confident travellers would not especially when arriving late at night as we did. The agent at the desk was rude and deceitful telling me repeatedly that I had not taken the extra insurance and needed to take it out with them, also that the deal they were offering included 2 full tanks of fuel as car was full of fuel on collection and we could return it empty - worth E75 per tank - as stated previously we did not take the policy but obviously this would only be one tank and a tank full from empty cost us only E50 during our travels. The pick up experience was a very unpleasant start to our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 07 October 2018
" Always good value if you pick the right time to book as large variation on rates from one week to another! "
" Good experience apart from incorrect mileage recorded on collection resulting in argument on return. However, this was sorted out by manager. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIFFORD - 07 October 2018
" Good as usual "
" The car selected was a Ford Focus however the car provided was a Toyota Auris which is too small for 4 Adults and minimal luggage. No alternative available without a massive additional charge. More interested in selling additional insurance than providing a car to do the job required. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by DOUG - 06 October 2018
" Interrent were faultless in Faro, but I was conned at Nice airport by them, adding insurance without my consent. I signed the agreement, which wasn't necessary in Faro, so I had no legal comeback. This was a couple of years ago. This is reason for recommendation of Interrent. It depends on where you are visiting. "
" No issues at all. Good, friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 06 October 2018
" I will never use you again and am actively encouraging others not to. I feel conned "
" Hire company did not accept insurance from you which I paid extra for, the extra insurance I had to pay was more than the total hire, the car was ? Safe, drop off was stated as Faro airport but was not! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FARO, PT - Reviewed by BRIAN - 06 October 2018
" We were happy with Auto Europe but have doubts about Gold cars. "
" On collection we where told that car was outside but were not escorted out to find the car. We found the car and upon examination discovered three areas of damage which we marked on the appropriate paperwork and took it back into the office for a signature. During our stay in Burgau the car was damaged by a hit and run driver whilst the car was parked on the road outside our apartment causing slight damage to the two nearside doors and a rear panel. There was no damage to the door mechanism and both doors could be operated normally. On returning the car we informed the checker about the damage and she took photos etc to assess the damage. We where quiet staggered when we were told we had to pay 965Euros for the cost of repairs as the damage seemed minimal. We have since requested by email for a copy of the photos but nothing has been sent. Luckily we took a photo ourselves and have shown it to a local body repair company who suggests that the repair cost should be around half of Gold cars charge. We would ask if you could request Gold cars to reconsider there charges in line with the actual cost. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
FARO, PT - Reviewed by MAURICE - 06 October 2018
" Auto Europe need to carefully review their Car Hire suppliers as these will give you a very bad name in the industry if you continue to use them or certainly tell them to stop this practise. "
" I hire about 4-5 cars per year from Faro and this time to hire a car I tried Drive on holidays, but it turned out they are a fraudulent company, I have my own insurance but they said that this was void and that I had to take our their insurance at a cost of 126 Euro for 7 days. I told them that I only wanted to take a deposit and my insurance covers everything. After a lot of hassle they said OK. They tried to take 4 credit cards and stated everyone was faulty as each time they tried it came back unauthorised. I told them to use a different machine and they did but the same thing happened. So there and then I called one of the credit card companies and they stated that they approved the deposit but every time they did Drive on Holidays rejected and returned the money to the account, I handed the phone to the counter clerk and as I did he immediately said Oh its ok now its gone through......and he completed the transaction. He then stated that every one of my cards was faulty and it wasn't their system. After this I had to call everyone on my credit card companies to ensure that they did take the deposit which cost me a lot of money internationally calling. This sales pressure and fraudulent practise is TOTALLY unacceptable and I will never use Drive On Holidays again, in fact it puts a bad taste in the mouth about using Auto Europe as they are one of your suppliers. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 06 October 2018
" Bit of a walk to and from the airport, especially with suitcases. Other than that very satisfied, especially with the staff. "
" Efficient and polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by OSVALDO - 05 October 2018
" We wait more than 1 hour to collect the car. Apart from that everything was fine "
" Need more staff when is busy "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDY - 05 October 2018
" The website was fine to use. "
" It turned out we weren't with Alamo at all but a local franchise called Guerin. It was very frustrating in the queue to get served - the staff seemed to take ages trying to upsell and locals were allowed to jump the queue. Having said that we got upgraded to a nicer car and the return was very efficient. The location was right beside faro terminal too. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 05 October 2018
" Used auto Europe on many occasions. Simple process plus if I have had to change anything it has been relatively easy "
" Everything fine except for the one hour queue to pick up the vehicle. Once we got to the front of the queue it took only 10 minutes to complete the paperwork "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDER - 05 October 2018
" Bad one "
" Bad one "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 05 October 2018
" As above. The service was abysmal and I wish to claim a refund of my payment of £46.55 and compensation for the severe disruption to my holiday. "
" I am making a separate complaint. I arrived in Faro on the first plane from Gatwick on 7/9, only to find that no car was available. I was due to fly from Gatwick on the last flight on 6/9 but, due to a serious accident on the M23, I missed the flight, as did many others. I find it extraordinary that there is no plan for such contingencies. As it was, I was completely stranded, with two small babies. The counter staff were unhelpful and could not care less. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 04 October 2018
" Good for finding good value car hire deals. "
" We waited an hour for a shuttle because the first vehicle filled with people who had already waited 45 minutes. The car was 70% full and we were charged for the fuel we returned the car 75% full the initial fuel charge was refunded. It was dark and raining when we arrived and we had to check for damage with no light and no help from staff who were very unhelpful. The following morning found a small dent however when we returned the car it was not charged for. The rental location is a long way from the airport the shuttle does not run very frequently "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 04 October 2018
" The car issued to us had 22 scrapes, scratches or dents. The rear registration plate was held on with adhesive pads which came unstuck (another car flashed us and when I stopped the plate was falling off. I had to buy some tape to secure it or it would have been lost. The staff at GOLDCAR said it was damaged and charged me €20 which I object to very strongly. I WILL NEVER USE GOLDCAR AGAIN. "
" Staff at Goldcar very unhelpful and very rude. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 04 October 2018
" Car was not the one I paid for, the booking system is is not correct "
" I booked an automatic and got a manual "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by PETER - 04 October 2018
" it was good. no problems. easy drop off after one week. "
" good comunication and no problems "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by LOVAT - 04 October 2018
" No further comment "
" The service at the hertz desk was terrible the girl on the desk was very rude and unhelpful "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
FARO, PT - Reviewed by IAN - 04 October 2018
" Everything with Auto Europe was fine, the only problem was the delay in collecting the vehicle. "
" The counter staff were very efficient but the problem was the delay in getting to see one. OK it was Saturday evening and busy but the wait to get served was around 1 hour and not all of the desks were open. Avis / Budget presumably knew roughly how many cars they had hired and how many customers would turn up. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOSE - 03 October 2018
" Best experience of car hire by far! Thank you "
" Best service for picking up and dropping off a car at Faro in 30+ years of travelling there. A free upgrade was a bonus. Will definitely be using again and recommending - thank you - totally hassle free! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 02 October 2018
" I was very annoyed by the way the booking website misled us. We thought we had paid for things we apparently hadn't, such as GPS. Luckily the lady at Faro was very helpful. "
" The lady on the desk at Faro was excellent. The booking website was very misleading. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NICK - 02 October 2018
" I had an issue with Auto Europe regarding cross border charges and kept getting fobbed off until I finally managed to get my query taken seriously. The result was that AE found that some of the info on their web site was wrong and they have now corrected this. I do recommend AE and will no doubt use them again "
" 1st class service from Europcar / Keddy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LINDSAY - 02 October 2018
" You as the provider should highlight these addition costs to the purchaser. Not happy at all with the service. I will not be using you or Goldcar again "
" We paid £64 for the car hire, then when we got there we had to pay another £264 which was for insurance and £104 for a full tank of petrol. We gave the car back with over half a tank of fuel and got £17.04 back which is ridiculous. There was a massive queue to get the car back as there was too many cars in their loading bay and had a 30 min late which could have made us miss our flight. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by ADAM - 01 October 2018
" Good for the price "
" Good for the price "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by BEVERLEY - 01 October 2018
" As above we were very impressed with speed and efficiency of service. "
" Fabulous service and very efficient staff at the counter & drop off area. Best experience we've had with car hire in Portugal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 01 October 2018
" Great company, website easy to use. "
" Best car hire company we have ever used. Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALLAN - 30 September 2018
" as above. Counter staff where very helpful and informative. "
" Mostly I was very pleased with the service provided. My only one downside was the car applied for said it would fit two cases in the boot. This was not the case in the Renault Captur provided. I did not ask for it to be changed as we had our young daughter with us and needed to get her into the AC vehicle. I was able to put our second case in the back seat. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ROBERT ALLAN - 29 September 2018
" All went fine and I enjoyed the trip. "
" Pick up OK except damage marked on form did not match at all with actual car - had they recorded the wrong car? Soon corrected. Vehicle excellent for my purpose. Fiat 500 nice high position and excellent for birdwatching. I hired from Portugal but intended to travel in Spain so annoyed to find AFTER booking there was a daily surcharge. Also a surcharge (I refused) for a transponder to use Portuguese toll roads. I found at the end you can associate a car numberplate with a credit card on the Portuguese toll roads website so not clear why the transponder is needed. Very crowded when I arrived back; fortunately I'd allowed an extra hour for car return and luggage repacking. Staff all friendly and not too pushy for extras. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by MR - 29 September 2018
" Autoeurope are a very good company to deal with and I have used them many many times. "
" Goldcar yet again tried to upgrade me to a deisel and would have charged me extra but I insisted on a petrol car which I had ordered. I said I would accept a diesel but would not pay extra as I wasn't going to be doing many miles and the extra cost was not justified. After a shrug of the shoulders the staff went and found me a petrol car. This seems to be a new tactic by Goldcar to get extra money from customers and should be stopped. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GEOFFREY - 29 September 2018
" Had some experience with a few car hire company s put very pleased with auto Europe "
" Had some bad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KANE - 29 September 2018
" Wasnt informed my voucher was cancelled- was sent emails confirming my hire of the car and havent received a refund on the purchase "
" Wasnt informed my voucher was cancelled- was sent emails confirming my hire of the car and havent received a refund on the purchase "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CIDALIA - 27 September 2018
" All fine, would recommend "
" Very efficient staff, ideal location, not enough staff when returning car, but overall all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIFFORD - 27 September 2018
" Auto europe are not the problem, its internet and gold car at Faro airport. "
" Took at least an hour to complete pick up of car, very slow service. Car had 15 points of damage on which had to be logged, more delay ! On return had to wait 15 minutes for someone to attend. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by MICHAEL - 27 September 2018
" Have hired via Auto Europe in many european countries and in America. Always pleased until this time. "
" The car was a disgrace. Been through washer arrived wet it dried covered in mud streaks. Interior was filthy. Had 64000km on the clock suspension was shot and rattling. Later found spare wheel was missing. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 27 September 2018
" I just love using Auto Europe and have done for many years. Never had a bad experience with them and have recommended them to many many people keep up the good work "
" the staff were great, the car was nearly new - a really good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 26 September 2018
" If faro airport is going to charge for collecting at airport perhaps this should be explained prior to pick up along with alternatives including off airport hire as in previous rentals where one is picked up and transferred to pick up/office close by airport "
" I think the biggest issue was a charge undeclared for picking up car at faro airport that was not disclosed by any communications until verbally at point of pick up actually adding over 33% of the cost of the hire car "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 26 September 2018
" Overall good value for money & would use again. "
" Toll charge tag was missing from vehicle & took while before they acknowledged that it was missing when we picked vehicle up. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 25 September 2018
" Booking process very good and no complaints although Keddy (Eurpocar) representative was not really interested about the Broker (AutoEurope) and the cost of an additional driver (not taken) was 15 euros more at 75 euros than quoted in your documentation. Rep stated that increase had been advised to broker and had not been passed on? "
" Overall a satisfactory experience although very busy at drop-off and took longer than anticipated. Some confusion on pricing of additional items - see below. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by TOM - 24 September 2018
" overall despite the problems ther was nothing wrong with the car it had only done 7000k and of course the price was excellent "
" i had to wait for over an hour to get the car as only two counter staff were on duty when i got to the car it was one group below that which i had booked but there was so little difference in price it was not too important and i thought it would probably take another hour to change it. the car was covered in light scratches and I had to send for someone to make a note of this so I would not be blamed on return. the operator made a note of all the damage on his tablet and sent me a copy by e-mail. the return was very swift hence a good mark "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by TRISTAN - 24 September 2018
" Don't touch them "
" I paid for insurance with autoeurope to find that it didn't cover the car which was provides by centaro. It cost me another 145 Euro. Centaro explained that I paid via a broker who has made commission on a product that doesn't include cover "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 24 September 2018
" Have used Auto Europe for years and always given a great service with great prices. "
" Arrived on time at pick up point, checked in on auto ticket machine with only about 5 people ahead of me. Two of them walked away before being served and it took just over an hour to be called to the counter after they brought on extra staff. Other than this the Service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TERENCE - 24 September 2018
" Overall I am satisfied. "
" Car could have done with a clean before being issued to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROGER - 24 September 2018
" Guerin are my preferred car hire company and I use them whenever in Portugal "
" Guerin are my preferred car hire company and I use them whenever in Portugal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 23 September 2018
" Very happy about the deal "
" Good service. Good clean newish vehicle. Slight blockage when returning car, but no great delay. I was very happy with the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANE - 23 September 2018
" your company is ok "
" arrived Friday night at 7.30 it took them 9pm to see me there was only two people on the desk. The car they gave me had the middle seat belt broken I did sign to say this was ok but you expect the car to be passing its MOT. Then they charged me 40 euros because I was taking the car back at 5.30am not sure why I got charged this as there was no expense to them nobody was there to take the car back. It was raining when I checked the car nobody to check it with me the lighting was very poor. I make a point not to get a car from GOLD AS they are an awful company when I arrived at Faro Interrent is part of Gold you need to make this clear on your website. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
FARO, PT - Reviewed by PATRICIA - 23 September 2018
" Have always provided a good service, but concerned about the 2hr delay clause in the contract. "
" We collected the car at 8.00pm when it was dark. Interrent insisted that we mark all the defects on the car on their form which was blank. They had not marked any defects. On other occasions with other rental companies they have always pre-filled the form with known defects and, when dark allowed us until 12.00pm the next day to notify them of any other defect or mark. Interrent refused to do this and said "by law" the condition of the car is our responsibility as soon as we leave their park. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
FARO, PT - Reviewed by BEN - 22 September 2018
" Didn't like the hidden extras. Was told we had to hire the toll tag or would have to go to a police station to pay for motorway toll usage. This should surely be included as part of the hire...... another €20. We were also told that we would have a €10 block on our card for toll fees, which would be adjusted after the hire term. Some time later an email was sent showing exactly €10 usage. Assumed this was an end to the hire, but another €10 was taken! The follow up email was sent from Goldcar, which had a link to follow if there was an issue..... however, it would not accept my email / reference combination, even though it was the address they had used, and with the exact same reference they themselves quoted. I tried to call, but the customer services number 'from the UK' was incorrect. Eventually got through on the phone and was told I would need to register my query online! Explained the issue, but was then told it was not a Goldcar issue (the statement / invoice was sent by them), and that I needed to contact interrent...... by email! Had lost the will by this stage..... took me back to the previous horrible Goldcar experience, so didn't bother. The real issue was how poorly this was explained at the point of collection, and the fact that the paperwork issued at that time was not translated - had to trust the rep on the desk. Second issue was when the card machine was presented for payment. I admit to not looking at the currency at the time....... it was always customary to be asked which currency you wish to use to pay, but I actually haven't been asked this for years - doesn't everyone now know to pay in the local currency? My card issuer charged me the anticipated foreign transaction amount on top of the payment...... so why did interrent also add on their own % mark up / devious hidden extra? Another name to avoid when scanning Auto Europe's listings in future! "
" Have had a very bad experience with Goldcar previously and avoid them. At the time of booking, hadn't realised the two companies were tied. There were some issues. Car was also filthy on collection, and needed a significant amount of air in ALL tyres! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by DOUGLAS - 22 September 2018
" Easy website. Would use again. "
" Very straightforward rental. Off airport but easy to find on return and not far from terminal. Minor quibbles were returning the car 7/8 full and the shuttle bus a bit hit and miss. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 22 September 2018
" Easy to book on line and efficient when I had to call them with a query "
" I was not impressed with the extras that the lady on the desk was trying to sell to me. It made no mention in the T & C about a holding deposit for fuel but they insisted that without holding €112 for this I could not take it. This needs adding to the T & C on the voucher. Also having to pay for the toll reader is a rip off which should be stopped "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 22 September 2018
" Found Staff member Nelson to be very rude, yet last year found the staff at Centauro and the service excellent, they treated me as though I was new to car hire industry this year , trying to sell me things I didn't need or require. I feel that all existing damage on pick up should already be documented and I sign to that affect and then any further damage would be my responsibility rather than try and change you for damage that as been caused by someone else. "
" Erratic lady driver from faro airport using hand held mobile phone while driving. Pressure to purchase there excess insurance even after saying I already have annual excess insurance, not really interested in documenting existing damage to car on pick up but the first thing they want to see on return, it seems its not them to prove you have damaged the car , it's up to us to prove we have not caused any damages including existing damage on picking the car up. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FARO, PT - Reviewed by NEAL - 21 September 2018
" Overall price would have expected a vehicle in good condition but looking at vehicles in the algarve, not many people look after their cars so damage/scratches very common "
" First vehicle had numerous items of damage and when we left and on the A22 motorway smoke started coming through the vents on drivers side into the car. We pulled over waited for it to cool down then went back and exchanged to another car which also had a lot of damage. Good side to this was on drop off nothing really to look for as all panels were already damaged on pick up "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by RICHARD - 21 September 2018
" As usual Auto Europe were good value and very easy to book with. "
" On pickup the agent made an additional 22€ charge for a deisel car although I had not requested it nor had the agent informed me of this. This charge plus the charge for a toll transponder was made in £sterling without my consent so was more costly than had it been made in €euro. I was able to reclaim the deisel charge on returning the car although I had to insist and it took some time to get Manager's approval. I feel this was dishonest practice rather than an error. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by MICHAEL - 20 September 2018
" All good "
" Wasn't expecting it to be combined with Gold car hire "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by LAURENCE - 20 September 2018
" Frankly awful. FIrst use of your services and last!! The rudest woman I've ever met. "
" Awful, rudest person I've ever met. She Told me you "the broker" don't pay them anything. The price I'd paid didn't include insurance (a lie). Excess for any damage was €3000 unless I spent €248 on a different policy with a different fuel policy and "full insurance". Tried to make me sign car condition form without checking car then snatched it from me. Wouldn't tell me the type of vehicle and just a car reg number and told me go find it. Then took a larger deposit payment than she explained but when I asked she shouted she'd told me 15 times already that she'd explained it when she hadn't. Rental was hard to find no signs as it's actually GoldCar. I can't believe you would even work with them. Awful awful experience, left me shaken "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by DEREK - 20 September 2018
" I have used auto Europe before with no issues but inter rent I would never use again "
" Staff not helpful and rude, car dirty inside and out, 13 scratches etc on car, no screen wash in car "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by MICHAEL - 20 September 2018
" great service fast efficient car had no marks excellent thnaks "
" great service fast efficient car had no marks excellent thnaks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 19 September 2018
" Booking online easy with AutoEurope with a choice of competitive quotes. I stay with Guerin because I'm on their computer and they check me out and in quickly. "
" Used Guerin many times, always happy with their service. They are polite and friendly. My last car had small faults, reverse gear occasionally difficult to engage and screenwash container empty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 19 September 2018
" Although the Auto Europe booking experience was hassle free, I wasn't that impressed with their partner Interrent. I didn't like the idea of a priority queue for €20 at pick up, it kept putting us back in the queue. Also nobody available to show us to our car! When paying for other services they never asked if we wanted to pay in euros or sterling! Cost me another 2% in commission. "
" I didn't like the idea of a priority queue for €20 at pick up, it kept putting us back in the queue. Also nobody available to show us to our car! When paying for other services they never asked if we wanted to pay in euros or sterling! Cost me another 2% in commission. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by ROBERT - 19 September 2018
" OVERALL VERY GOOD WOULD USE AGAIN "
" ONLY ONE FAULT WITH CAR , NO WATER IN WINDSCREEN WASHER SHOULD HAVE BEEN CHECKED BEFORE I PICKED UP "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by B - 19 September 2018
" As always Autoeurope are in my view one of the best online hire car facilitators. "
" Unfortunately, the hand brake although it appeared to be fully engaged was not and car v slowly rolled back and touched a neighbour's car. Centauro handled this very simply and quickly. I did recommend that they should get the hand brake cable checked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 18 September 2018
" Bad at airport "
" Waited 2hours at faro airport to pick the car up "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 18 September 2018
" Auto Europe in relation to my experience was fine. "
" When we arrived to pick up the car the counter attendant didn't believe we had a deal for a free additional driver. Although it was on the documents as being included in the price she insisted that it should say free. It took 20 mins to convince her. She was then frosty with us and didn't say goodbye or have a nice holiday. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARY - 18 September 2018
" Good price, wanted on airport collection and good standard of car and the hire ticked all the boxes. "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by TIMOTHY - 18 September 2018
" Overall very happy "
" Overall very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 17 September 2018
" We took the full insurance and paid for it at the time of booking the car on the web site only to be told by Gold car staff it did not cover us fully. "
" We had the car about 20 mins then the clutch went on it. It took 45 mins to get the break down truck and 3 hours to get a taxi back to the airport. The next car windscreen inside was very dirty and hard to see out when the sun was on it. Gold car staff were not happy in their jobs. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by NIGEL PATRICK - 17 September 2018
" Car was excellent. If overcharge is refunded - would go from 1 rating to 10! ! "
" We were told we'd be met in airport with sign. No-one there. Rang and told to go to Goldcar. Waited in queue - then told Interrent. Car fantastic. However when returned full of fuel and agreed by rep - we get home to receive invoice for 30 Euro fuel supplement. No response to email "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by LOUISE - 17 September 2018
" makes car hire easy "
" We have used Drive on now a few times and always found them very easy to use and always friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 15 September 2018
" Not to happy with picking up car in the dark when we managed to find it in a different compound in the dark NO lighting then having to check the car out for damage with no previous damage report . Only to find when dropping it back they notice 3 pinpricks on the windscreen which we didn't notice when piicking up or when driving it they were miniscule and trying to charge us for a new windscreen. "
" Took ages to register "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 15 September 2018
" Effortless experience. Great car, no fuss. Even got an upgrade. "
" Excellent service. Probably need another few on the counter at busy times. Second experience and would go no where else. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 15 September 2018
" Auto Europe ave always been my preferential choice of rental search. "
" Car pick up was far too long a process. It took approx 45mins to get to a counter and get issued the car. I had a car booked but you had walk ups getting issued cars before I was even dealt with. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUSAN - 15 September 2018
" Was told we would have to have a diesel on arrival , Then was charged extra 15 euros for an upgrade!! Poor signage for drop off Over zealous on return inspection saw a guy charged for a 1 cm mark on the RUBBER edge of the tyre, just chaos at drop off. "
" Was told we would have to have a diesel on arrival , Then was charged extra 15 euros for an upgrade!! Poor signage for drop off Over zealous on return inspection saw a guy charged for a 1 cm mark on the RUBBER edge of the tyre, just chaos at drop off. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by FREDERICK - 14 September 2018
" I have an annual excess coverage insurance policy so the GoldCar is good value without taking out further insurances. There was one Agent on the counter putting the frighteners on some customers about insurance but my agent accepted my explanation that I had it covered. "
" I have an annual excess coverage insurance policy so the GoldCar is good value without taking out further insurances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 14 September 2018
" Apart from waiting 1& 1/4 hours to collect the car, computers down, it was first class!! "
" Interent have been a top company to hire cars from, I have been using them for many years, always through a broker, no aggressive selling when you present them with your auto europe paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDWARD - 14 September 2018
" efficient service "
" A bit of a delay in handing car back. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVE - 14 September 2018
" Booking was all fine and seemed good value. Excess insurance made whole dea not very good value. "
" Collection point on arrivals hard to find. Car smelt of cigarettes. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
FARO, PT - Reviewed by DAVID - 13 September 2018
" I have used auto Europe before successfully. On this occasion Goldcar made the rental experience very uncomfortable and difficult. There was unnecessary pressure to take extra insurance which I found to be very stressful. "
" There was a lot of pressure to take extra insurance which I did not need. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by CRAIG - 13 September 2018
" Very helpful staff. have used them for years. Noticed that the cost is displayed first rather than quality. I usually use geurin who supply better vehicles. Auto euarope need to focus on the quality rather than price. They used to provide quality cars. "
" Return of deposit took too long. Try to sell more at counter when purchased previously. did not know that Gold car is part of the interrent group. Car was heavily scratched but the staff said there was no problem as I had full insurance. Misses the point I think. Who would want a heavily scratched car in the first place? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by PATRICK - 13 September 2018
" Great car "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 13 September 2018
" No problem with Auto Europe easy to use/navigate web site "
" person I dealt with at the counter was a disgrace, tried to force me to buy their insurance, asked me to sign a graphic of the car to agree that it had no marks/scratches yet I had not even seen the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANK - 13 September 2018
" First class service, nice new car, very pleased with my experience. "
" long wait to pick up the car and advised to take out extra cover for keys, nice car, over all very pleased, will use you again next time we need a hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NATHAN - 13 September 2018
" Please refund "
" When i booked the car and paid for it online, i had no idea that i needed a credit card in order to collect it. I only found this out just before flying. I called my bank but they were unable to supply a credit card at such late notice. Thus i was unable to take the car i had paid for. I would like a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by SHAUN-PAUL - 13 September 2018
" . "
" Getting from the airport on a busy day was a pretty miserable experience. Car and staff were excellent though "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 12 September 2018
" A late flight to Faro which arrived early. Whole travel experience ruined by the Interrent experience. We travel to Portugal 6/7 times a year and we like to hire a car from within the airport building. A very unpleasant time and one we won't repeat. "
" 5th in queue to collect car. 2 staff members serving. 1hr 20 min wait to be served. Staff were rude, aggressive, could'nt care less. All 5 customers before us returned as car damage report not completed. We did the same. Many scratches not recorded. Disgraceful service. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by IONUT - 12 September 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TERRY - 11 September 2018
" Good "
" Had to wait 30 minutes for the car once I'd finished at the desk "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by GRANVILLE - 11 September 2018
" booked on line, very efficient. "
" I found the whole experience with centauro quite easy and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 11 September 2018
" no further comments "
" the pick up was extremely slow, the queue was too long and they didnt have enough staff to deal with the number of bookings. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 11 September 2018
" I have used a number of times and its just works with drive on and great value for money. "
" Despite being a very busy office the wait time is usually minimal, drop off was near perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 11 September 2018
" Always use Guerin because it hassle free and the cars are new. "
" Considering the car was only a few months old it had a lot of damage to the front and door. I really should have asked for an alternative car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by IAN - 11 September 2018
" Very satisfied "
" Would use again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JEROME - 10 September 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 09 September 2018
" Good competitive prices and easy booking "
" Very helpful service and the car we had was great Confusion over whether i had paid for the car to go into spain - i thought i had paid already but i was informed it was just a quote . I therefore did not go to spain The car was a diesel abd apparently there is an additiinal charge however as we had not asked for this the charge waa waived "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARCIO - 08 September 2018
" Great value for money, excellent car and costumer service "
" Fantastic costumer service from the pick up to check out. No issues and very much straight forward. Will definitely use when back in Portugal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 08 September 2018
" Relatively painless experience and a great price "
" The car was fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 07 September 2018
" How about a loyalty scheme for regular users? Your market is now getting very competitive with more and more choice. "
" On this occasion very few problems, other than the condition & age of the vehicle. It was the oldest vehicle we have ever had with Guerin, with over 37,000 KM on the clock. In the past we have chosen Guerin, even though not the cheapest, because we received fairly new vehicles (less than 6 months old) with low usage. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAUL - 07 September 2018
" I'm a repeat customer. Good selection of operators provided and the prices are always very competitive. "
" The pick up process was difficult, there was no system to get on the courtesy bus, so it was hard to get on with 2 children when people were running to get their bags on by jumping the queue! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ADRIAN - 06 September 2018
" I would use Goldcar again. "
" My overall experience with Goldcar car hire was very positive from collection of the car including in the office,the car itself which was the one I ordered cleanliness etc,the only negative experience I had was when I dropped off the car,there was not enough room to park the car ( I was on the road ) and when I did manage to park it took a long time for my car to get signed off with a lot of other drivers getting there car signed off before me, there was no recognition of who came in first. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 06 September 2018
" Autoeurope service is great; but you need to drop rogue operators from your website otherwise people will suspect collusion "
" Damage was incoorectky recorded on pick up. The so called new car had so nany marks and scuffs it was easy to miss one; I was charged for damage that was on the car at pickup. Seems from reports on Trustpilot that this us common and maybe a Goldcar policy to generate more revenue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JEFFREY - 06 September 2018
" As above "
" I dropped my car on 14.8.18 and still haven't had my refund, why? "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUTH - 05 September 2018
" As above "
" Upon ipicking up the car there were issues regarding which credit card I was able to pay the deposit with - once resolved I was told that there was noone to check the car so I would have to do so myself. There were also additional costs relating to rental of a motorway toll electronic device which were only mentioned at the check in desk. Upon return of the vehicle there was a scratch to one side of the vehicle which I accept full liability for. Having paid a deposit of over 900 euros however, I assumed that the costs would be deducted from that. This was not the case - I was told I had to pay for the costs of the damage separately and my deposit would be refunded once the car return was processed. I was also told I would receive an email with full details invoicing the payments made. It is now 4 days later and I have still not heard anything from Inter Rent. I have contacted their customer service team and received an automated response that 'they will respond within 14 days' - during which time I am £850 out of pocket, with no communication from the party holding my money "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALICE - 05 September 2018
" Due to staffing issues, the desk was very busy so staff were unable to help as much as I would like. I felt intense pressure to buy additional insurance from the company despite me saying several times I had separate insurance. "
" The car had many scratches on the outside and several holes on the seats inside. No staff available to show us to our car or help when I couldn't get lights to work. Car was nice to drive and very good fuel efficiency. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by MICHAEL - 05 September 2018
" On dropping the car off we had 82 euros added to our bill - the cost of using the toll road from Faro to Carvoeiro and back - which costs less than 5 euros. We often rent cars in Faro and the price you have charged is extortionate - the most we have paid is 30 euros - cars are all prefitted with monitors. When we tried to question the charges with the customer services desk we could not get any detail or a breakdown and then just strugged it off as they were busy. We then had to leave as we had to get our flight as we would have been late. The charges were not presented to us when we picked the car up or when we dropped the car off. I have emailed customer services twice on our return and have not received any reply - i have automated responses so i know they have been received. "
" The whole experience was fine but very little information was given about the charges and deposits taken on our credit card and were told that they would be refunded when we returned the car. We could not get the cost of the toll tracker and said it would be calculated at the end if we used the monitor and that all cars are pre-fitted with them . There were also various marks on the car which where not on the paper work and when we wanted them added to the document - we were told just to take a picture on our phones. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by CRONAN - 05 September 2018
" Auto Europe is very is to use. Got a great deal. "
" Very straightforward getting the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 05 September 2018
" Very straight forward online process, easy to navigate. Prices were reasonable and everything explained "
" Collection of the car was very quick and the drop off process very efficient. The car was inspected and paperwork signed off easily with none of the usual try on charges for damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 04 September 2018
" Aside from the hard sell by Interrent on additional cover (writing on my inspection document in capital letters that I was uninsured), overall I was pretty happy. Very good value. "
" Quite professional although they made a big play that the insurance cover etc provided by yourselves had little value and tried to persuade me to buy additional cover at quite a high price. Also car had no spare tyre nor did electric tyre air pump work. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 04 September 2018
" Website fine.... Dollar/Hertz service made for a frustrating start and end to the holiday "
" Long collection and drop off "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 03 September 2018
" Had to wait two hours way too long to wait! "
" Waiting two hours I feel is unacceptable! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
FARO, PT - Reviewed by RUI - 03 September 2018
" Very bad experience "
" Didn't even got the car. They want to charge me near the double of the value of the car for the seat of my son. More sad points to add butt I was not provided with a fine to complain or cancel, since I arrive 30 minutes before... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JENNIFER - 03 September 2018
" We booked with Auto Europe because it advertised free additional driver which made AutoEurope cheapest on the price comparison. However when I got to checkout I realized that I had been charged for the additional driver. I emailed to ask why and had about 6 replies all telling me that our destination was included in that offer. That wasn't obvious at the time of booking so just be aware of that when booking with them. "
" Europcar were fine....the car was nice and in good condition. My only critism would be that the Europcar representative was keen to get us to upgrade our vehicle. He said he could offer us an upgrade so we thought that sounded good until it transpired that it wasn't complimentary is they had more expensive cars available which he was trying to get us to sign up for. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by BARRY - 02 September 2018
" Got lost returning the car took 15 mins to sort out. "
" Need better signs to return the vehicle to airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 01 September 2018
" Ok but stop the silly oversell of sham insurance. "
" Fine, but sick of having to go through the ritual of having to decline ridiculously overpriced collision excess waiver insurance. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by BARRY - 01 September 2018
" It was a big car and had quite a few marks/scratches but that's understandable with all the small windy roads. No problems, thank you "
" Good, slow at serving but polite and friendly "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 01 September 2018
" Excellent friendly team and service "
" Excellent friendly team and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARY - 01 September 2018
" Good - very good "
" Very pleased and will use again and will recommend "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETA - 31 August 2018
" See above "
" I had to wait for 3 minibuses before I could get to the office and then waited 45 minutes to get served- not very good experience and would not choose again. I appreciate that it is high season but not the company for me again. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by SHANE - 31 August 2018
" We had to wait 30 mins in the heat for a car seat we ordered in advance. We had three small children with us and had to sit in a car and wait for 30 mins in a car park being continually fobbed off by staff.. "
" We had to wait 30 mins in the heat for a car seat we ordered in advance. We had three small children with us and had to sit in a car and wait for 30 mins in a car park being continually fobbed off by staff.. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TOM - 30 August 2018
" Additional charges not highlighted beforehand Car broke down "
" Extra charges not highlighted "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANTHONY - 30 August 2018
" I would like to know the total cost for car hire when booking, including the hidden extra insurance!!! on pick up of vehicle. "
" We had to wait over hour to be seen by counter staff to pick up the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by JOHN - 30 August 2018
" I found the experience oh hiring with Drive 4 Less satisfactory, it was only the counter staff at Faro that was the problem. "
" The counter staff at Faro Portugal are not very helpful. The rental I had included "All inclusive insurance". At Faro they claimed that the insurance I had was not recognised by them and completely ignored any assistance in reading to see if I had the required level of insurance not to incure any extra charges in the unfortunate situation that there was a problem. They was only interested in selling me even more insurance at a very expensive rate. Plus many more add on's that they could sell. It makes he experience of renting a car in Portugal very stressful. I was not the only person experiencing this at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 29 August 2018
" i was very satisfied with everything. "
" very quick check ut and in no problem . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GEORGE - 28 August 2018
" Tried to sell us lots of extras. We waited 50mins in queue (only 3 people in front of us) 3 customers at desks. When we finally got given the keys, we were handed a piece of paper with picture of car, totally blank. Told to go outside in the dark to check car over for dents & scratches and mark them on diagram. Impossible task in the dark. No outside lights in car park. If we missed any scratches, we would have to pay for their repair. Not impressed. "
" Tried to sell us lots of extras. We waited 50mins in queue (only 3 people in front of us) 3 customers at desks. When we finally got given the keys, we were handed a piece of paper with picture of car, totally blank. Told to go outside in the dark to check car over for dents & scratches and mark them on diagram. Impossible task in the dark. No outside lights in car park. If we missed any scratches, we would have to pay for the repair. Not impressed. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTOPHER - 28 August 2018
" no problem with Auto Europe "
" A very hard sell regarding insurance even though I already had full insurance taken through Auto Europe. It was obvious they tried to frighten people into taking out insurance that was considerably more than the car hire. The car was in a poor condition and so required a full inspection and all dents/scratches noted. This took over one hour. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
FARO, PT - Reviewed by KAREN - 28 August 2018
" No problems about Auto Europe but do have concerns about the local services you represent given the up selling. "
" overall found them efficient polite and helpful. The car ran well but was pretty battered externally. Main cause for concern was that although we had excess insurance under a separate policy the counter staff claimed (without looking at the documentation) it didn't cover vandalism, fire, etc. only accident. We were aware of this up selling tactic and stood our ground but he still persisted - this spoilt an otherwise very good service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ELIZABETH - 28 August 2018
" Not keen to use again as was almost forced to get extra insurance that I already had. Also asked to pay extra 2.50 /day for car being deisel. "
" Directions to find the car hire place that was meant to be on site at the airport were non existent. The driver didn't even know that there was car hire there. The car was noisy & crappy. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by GARY - 27 August 2018
" as above "
" Recently hired a car through auto europe, who used INTERRENT in the airport. I have traveled over 20 times to Portugal in the past 10 years and have never dealt with a company who were so appalling I had to write a review to warn any one who use's this company. On arrival you are to take a ticket ( advised by other rental users), 2 hours later I was given a car, the lady wrote in large letters on top of the form I was given NO INSURANCE. I had to go out and find the car and then document the scratches and dents and defaults myself, and then go back and agree the damage ( I had basic cover and knew the excess I would have to pay) There was not enough room on the diagram to document the damage. I then got a young lad to come out and agree the damage ( he said he would not accept the car if it was him). Back to see the supervisor who basically said there was no other car and i would have to accept it. After saying that this was not acceptable and played up, they gave me a car which I could say was ok for my time in Portugal. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by KATHERINE - 26 August 2018
" It was by far the quickest rental car drop off we ever had! Very happy with it. "
" Great staff, very friendly and welcoming. My only comment would be about the condibtion of the car: it was not properly cleaned. Not dirty, but really dusty inside and outside it looked like it was only rinsed rather than washed, so the dusty strikes were all over the car. However we had a very pleasant driving experience and nothing went wrong with the car (apart from the boot not shutting properly and needing an extra push!). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NEIL - 26 August 2018
" Always had good service from Auto Europe and continue to use them. "
" Have used Drive on before in April and received a good service good clean car. This time in August a really dirty car, the windscreen was disgusting making visibility unsafe and inside the car dusty, dirty. The cars have a lot of miles on the for a rental car 50-60,000. I had to return a car due to one of the tyres being bald on the front and as i saw it unsafe, illegal in my eyes, this was changed easily but i had to return to the centre to do so. A lot of pressure is put on you to take out further insurance even after i had taken out the full coverage with Auto Europe. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by LEANDRO - 26 August 2018
" After tens of locations with Autoeurope for many years, I had a major in the last one... "
" Interrent misled me telling me in case of any problem with the car I had no right to any help in order to sell me a insurance. Reading my rental terms and conditions with Autoeurope I noticed already have all this cover from Autoeurope. I have paid 109,76 for nothing... "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by MANUEL - 26 August 2018
" Unpleasant experience due to the long time at the counter and the faulty air conditioned. The drop-off was good though. "
" It's been two weeks since I returned the car and I still can see a -£800 charge against my credit card. Please make sure I am not charged that money ASAP. Completing the paperwork at the counter took over 1 hour after queing over 30 minutes, their IT system was painfully slow. Why do I need to complete my personal data at the counter when I have already done when I placed my booking? That is very inefficient and causes customers a great inconvenience, companies should have all paperwork ready to be signed and just check IDs and dirver licenses. The car's air-conditioned was not working and it was over 35 C those days. Since getting the car took so long and I was visiting Algarve for just 3 days I decided not to try to get another car. Please make sure that the company checks cars before handing them to customers. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by TADAS - 25 August 2018
" In interrent I been told that your insurance it means nothing to them "
" Staff horrible to people. Had to do full insurance only because I have cash to pay and no credit card I never used "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by JON - 23 August 2018
" It's very confusing as to what insurance level in buying through you guys versus what's available from them at the desk when I collect the car. I prefer the "all damage covered" type insurance but your "CDW" insurance translates to a very low level of cover when I actually get the cars. It's also not transparent how big the deposit for the car will be. "
" They did their best to get the car sorted when I have it back but it was very slow to pay the final amount on a different card from the card I'd supplied at the beginning of the hire. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by ELIZABETH - 23 August 2018
" See above "
" Additional insurances were unavoidable but more than the hire price! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by EDWARD - 22 August 2018
" Not one I would like to experience again ! "
" Pick up was atrocious delayed getting to the company totally disorganised staff did there best but it wasn't good enough waited an age for the car which wasn't ready. They put it through the car was as it was filthy which broke down with the car in it ! Waited another age for the people to extracate the car. Then the condition of the car was very poor. Scratches & marks all over the bodywork. The rear seat was broken so we where unable to lower it to get our luggage in. All round a very poor show. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FARO, PT - Reviewed by THOMAS - 22 August 2018
" We were disappointed to discover hidden charges when we arrived that we hadn't factored into our holiday money. We should very clearly be made aware of the insurance charges before making the booking! "
" We were disappointed to discover hidden charges when we arrived that we hadn't factored into our holiday money. We should very clearly be made aware of the insurance charges before making the booking! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GEORGIA - 22 August 2018
" Very speedy, good service, decent car, speedy drop off. Great! "
" Fabulous service. Speedy, easy, helpful. Everything you want- hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHANE - 22 August 2018
" Shocking service "
" Never even used vehicle. Not in insurance. Left 1000 Euro deposit before car was checked. I refused to use car as was covered in scratches / dents and did no want to be responsible for the vehicle. Was transferred back a less amount than deposit placed and still charged for use of car. Even though we never even opened doors. I would like refund on this!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CRISTIANO - 22 August 2018
" Easy to choose the best deal, very clear information about renting experience. "
" Helpful and friendly staff, fast service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 21 August 2018
" Easy process. "
" Easy process to pick the car up, even easier process to drop it off. They unblocked the amount due on my card within 24 hours, no dramas. Would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DREW - 21 August 2018
" See above "
" We were dealt with by a very rude unhelpful representative. I have emailed all the details twice and am awaiting a reply and partial refund "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by JONATHAN - 21 August 2018
" See above. Price good, but does that come at a cost of quality? "
" Car was in poor state, needed a service (warning light which I advised of before leaving the collection point), battery in key fob gone, scratches on nearly every panel. Also, the desk people were very pushy on the additional no claims insurance cover. All sorts of stories such as Portugal very busy, people always bump you in car parks etc. I explained I sort my own No Claims cover seperately to which the guy became totally not interested in me any longer other than vague threats about no damage or will be an issue. To then see the scrapes on the car, left me concerned that would try and claim I caused them, given there were so many it's hard to capture them all! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FARO, PT - Reviewed by JEREMY - 21 August 2018
" I wouldn't recommend interent to my worst enemy "
" Terrible counter service - I was kept waiting for almost an hour, with only 4 people ahead of me. I have complained to Interest directly but, their service is the worst I have ever experienced. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROMMEL - 21 August 2018
" Very good, i will recommend and staff are very accommodating, give you good suggestions "
" Very good, nice clean car,good service, good staff very accommodating, and brand new car. What kind of car i book its availabale even it was season summer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 20 August 2018
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 19 August 2018
" Similar to above also tried to call Auto Europe but no answer, on hold then cut off. Tried a number of times. Sent e mail but answer was to call same number but again no answer. Sent final e mail which to date has been ignored. Not impressed as we had young children travelling with us "
" Due to delayed flight tried to call number given but no answer. We arrived after desk was closed so had to get a taxi to villa then return the next day at a cost of €140. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 19 August 2018
" So many more costs above and beyond car rental that was paid online "
" Felt like a scam from start to finish "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOAO - 19 August 2018
" No problem from the first day to the drop of day . Enjoy the service. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LLOYD - 18 August 2018
" The car I book wasn't available, which was a VW Golf, with GPS so they said they would upgrade me, which they didn't, they gave me a Seat Leon estate! A Seat isn't a upgrade to a Golf! Especially one in this condition, every panel had marks, the interior was filthy! It said it needed a oil inspection the intire time I had it, I filmed the car before we got in it, this was after the sold me the extended cover, which I would not have bought if I knew it was for this ridiculous vehicle. There is only one way you can get justice for service like this! One is leaving this review, and another is to never spend money with this company again! People make mistake, but this was diabolical! And I'm still waiting for my deposit to be returned! If it seems to cheap there's is usually a reasons why, quality comes at a price, a lesson I will never forget! It's not that they didn't have good car's, they treated me, like they didn't care what I thought the intire time. "
" The car I book wasn't available, which was a VW Golf, with GPS so they said they would upgrade me, which they didn't, they gave me a Seat Leon estate! A Seat isn't a upgrade to a Golf! Especially one in this condition, every panel had marks, the interior was filthy! It said it needed a oil inspection the intire time I had it, I filmed the car before we got in it, this was after the sold me the extended cover, which I would not have bought if I knew it was for this ridiculous vehicle. There is only one way you can get justice for service like this! One is leaving this review, and another is to never spend money with this company again! People make mistake, but this was diabolical! And I'm still waiting for my deposit to be returned! If it seems to cheap there's is usually a reasons why, quality comes at a price, a lesson I will never forget! It's not that they didn't have good car's, they treated me, like they didn't care what I thought the intire time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
FARO, PT - Reviewed by MARK - 18 August 2018
" As above "
" All they tried to do is add value to the booking, tried to sell by scare tactic insurance, toll charges, not going Anywhere near the tolls fuel "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by KATHARINE - 17 August 2018
" Payless is the worst rental company I have been with and would never book with them again "
" Arrived at Faro airport the Payless transfer was not running, we were advised by another company to try at the Avis counter instead We called the Payless number as advised when we got to the meet up point and were charged a premium rate call and got to listen to a Portuguese answerphone message This was after waiting over 30 minutes for the transfer van "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 16 August 2018
" Very efficient "
" Very good...they waited on way past closing time as my flight was delayed. The car was clean and served us well. The drop off was very quick and easy. Thank you Goldcar "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDWARD - 16 August 2018
" See above.... same "
" The advice on the contract was that the office was in the arrivals hall. It isn't. Its outside so it took ages to find. Then with only 2 staff it took over an hour to actually get served and then we ended up having to take the extra insurance which we didn't want to do as our card was declined. There was more than enough credit on it so obviously we were not happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEREMY - 16 August 2018
" Being told my car was Canceled and if I wanted a new one it would cost me three times as much isn't a way to run a business. In future I will deal directly with the companies themselves. "
" Firstly my order of a car was cancelled and I was put through the stress of finding out it was recreated on another order (the assistant was utterly useless in telling me this). On arriving at faro we went to Avis to be told that we needed to get on a shuttle to payless. We waited no shuttle came so we walked to payless along a very busy road to be met be an completely indifferent and rude rep. She then told us as we didn't have our passports to hand that she wouldn't process our car and she had another client to deal with. We were then driven back to Avis to handle our car requirements. Avis then we're very helpful and upgraded our car and the drop off was seamless. Payless are incompetent and unprofessional and I will never use their services again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by REBECCA - 15 August 2018
" N-/a "
" Pick up was a terrible experience. Slow, short tempered staff, additional unknown costs & kit rested not available or tested. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by PHILIP - 14 August 2018
" Very easy, very satisfied. Lady on the counter on pick was very efficient, and pleasant. "
" Satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 14 August 2018
" No problems using the Auto Europe website. Prices seemed good. "
" The first car we were offred had tyre tread depth too low so we rejected it. The Centauro staff should have spotted this and not offered it to customers. They did provide a suitable car once we drew their attention to the problem. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 14 August 2018
" AutoEurope are fine, but avoid any recommendations to book with Payless at all costs. "
" We ended up having to run around Faro airport to locate Budget Avis as there was no one there from Payless and there was no one answering the Payless phone. Staff at the car hire desk (for other budget hire in car park 4) said we could be waiting up to two hours for the courtesy car to take us to Payless pickup. Budget Avis sorted us out, but we're somewhat begrudging, saying the person at Payless was probably on their lunch break. In the course of out holiday we wanted to extend the hire by 4 hours. None of the Payless phone numbers were answered, despite hanging on for in excess of 30 minutes, emails to their address bounced back as the email address was invalid. It was also impossible to get through to Budget Avis at Faro. Have read reviews of Payless online and gas I read them before I would ever have booked with them. Useless, disreputable company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by LINDA - 14 August 2018
" No problems. Great car "
" Very quick pickup and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 13 August 2018
" Great experience will use again "
" It was a pleasure to hire a car from Payless. Great value and excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 13 August 2018
" Very helpful "
" Excellent Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHARLES - 12 August 2018
" Everything excellent "
" All very easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 11 August 2018
" Great car great provider "
" Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CRAIG - 11 August 2018
" Totally amazed that such a large Company can treat customers in this manner. I would appreciate assistance in this matter. "
" The experience was appalling. I had to pay 2 lots of insurance. At time of collection I was told not to worry about refilling as it was cheaper by 6 cents per litre. Yesterday I received an email saying there was a charge of €50 for a penalty for bit filling the car back up. This was never explained at time of collection, in fact I was encouraged not to do so. I feel totally ripped off. The whole experience minus the fuel I used ( which is obviously fine ) cost over €500 which is far above the original €221 which was quoted and agreed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 08 August 2018
" We used auto europe for most of our car hire needs and will continue to do so. "
" We had a great car hire service with Guerin. We have used them previously too. Always a good service. The lady who dealt with us on collection was superb; friendly and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 08 August 2018
" As above "
" When we arrived we were kept waiting for over an hour to be picked up. I was then pressured into buying excess protection insurance at a cost of over €500. The representative did not explain the cost of this. It was daylight robbery and made a mockery of the name payless. I ended up paying more. The car itself was fine. We flew out early on Sunday 5th August and the office was closed. The representative told me to return the car to the pickup office in Car Park 4 at the airport. The staff there refused to take ownership of the keys and told me to leave the car open with the keys hidden behind the sun visor. They said someone would come and recover the car. They were not helpful and less than complimentary about payless. I received a phone call from your office today 8th August asking where the car was. I told the man what had happened and he made it clear he wasn't very happy. I told him I had followed the instructions I was given. As I said the car was fine but the overall service and customer care was atrocious. I won't be using payless again. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 08 August 2018
" overall good and would recommend "
" Really busy and chaotic at drop off but it is a busy time of year! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 07 August 2018
" VERY DISTRESSING X "
" On arrival to Faro Airport Nobody new Where Autoeurope was As we only had a ref no but no car hire name no one was able to help So totally wasted our money and had to go to Europcar at 11pm and pay £187 for 2 nights VERY DISTRESSING X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 06 August 2018
" Auto Europe makes booking easy "
" Vehicle ok. Found extra charges on credit card when I returned home and was not informed about at time of collecting vehicle (£10.25) "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by OLIVER - 06 August 2018
" See above. Way too expensive and inconvenient "
" I had to pay £250 extra insurance and the company was off site with a terrible location. They did blame you for the extras and said you should have been clearer. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by MANOS - 05 August 2018
" Easy pick up and delivery. Good value for money. "
" Should provide email confirmation with receipt / breakdown of final payment (for petrol plus toll charges). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 03 August 2018
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 03 August 2018
" Usually car hire companies try to rip you off in some way. Drive on didn't and explained everything clearly "
" Hassle free car hire, as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FABRIZE - 02 August 2018
" I have nothing to complain as it was a very good experience since collecting keys till dropping it . Thanks all for the very good services provided "
" Overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 01 August 2018
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by DAVID - 01 August 2018
" The staff member was very unhelpful. Basically said we would need to pay for additional insurance because we didnt have a credit card but withheld the information that we could pay with our debit card. local Charges applied. However, when refunded we didn't get the whole amount back. Still waiting on hearing from you to explain why as the car was immaculate and I have images to confirm. "
" The staff member was very unhelpful. Basically said we would need to pay for additional insurance because we didnt have a credit card but withheld the information that we could pay with our debit card. local Charges applied. However, when refunded we didn't get the whole amount back. Still waiting on hearing from you to explain why as the car was immaculate and I have images to confirm. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by R - 31 July 2018
" As 3 above poor meet and greet knfo! "
" Poor meet and greet. Should have directed us to P4 for shuttle not arrivals info point... caused 1.5 hr delay in our travels and completely unacceptable "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 30 July 2018
" We love Auto Europe and have used them frequently.. "
" We waited over an hour to check in , with only one girl on the desk. The car was well over two years old, with 50,000 km on the clock and had seen better days. The suspension was extremely poor. The return was another pantomime. There was a building marked 'car return, but it was not manned. It took some 20 minutes to find somebody to return the car to. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 5
FARO, PT - Reviewed by MICHAEL - 30 July 2018
" Good for price but the broker system of essentially washing your hands of anything to do with the cars/rental agencies is a bit unhelpful if something goes wrong "
" Interrent seemed fine in terms of the rental other than the fact they rented us a car which was subject to a product recall regarding seatbelts and never mentioned it at any point! They then emailed us to notify us of the issue, which seems a pretty sneaky way of telling us about the issue after the fact - I would have asked for a different car if given the opportunity, as the issue with seatbelts related to the backseat where my two small children were sitting! Needless to say we were very upset about this despite being assured the car was still legal to drive and safe. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by ANDREW - 30 July 2018
" Very easy to use website with very clear pricing so you know what you are getting for your money. "
" Very helpful on pick up, although the information regarding the toll system took a little while to understand exactly what we would be charged to drive the car away. Some confusion on drop off as the staff didn't know how to change the mileage counter from Miles to KM! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by KENNETH - 30 July 2018
" Please see above "
" Felt agent tried to pressurise me to upgrade my selected car along with upgrading a reduced excess amount on insurance. This would have doubled the price, why would I do this? "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 30 July 2018
" All worked very well "
" All worked very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 30 July 2018
" Usually no problem, but note comments above. "
" No one available to accept the return vehicle. Had to go looking for someone. Then had to return to main office and wait in line with new renters to sign off agreement. This delayed me about 20 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 29 July 2018
" Easy experience other than the delay when collecting the vehicle "
" Easy experience other than the delay when collecting the vehicle "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANNE - 29 July 2018
" I would prefer to have a diesel car due to the cost at the pump and I am dissapointed by the increasing petrol cars i am allocated even through I always request a diesel. "
" I have always had a very professional experience, I have recommended Firefly to many others and will continue to do so. On this occaision the car, although only just over a year old, had a lot of exterior damage although did not effect the safety of the vehicel. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by VICTORIA - 29 July 2018
" Cannot fault "
" Brilliant from pick up to drop off. Will always try to use Sixt again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 28 July 2018
" It is very unlikely I would use you again because of the last two experiences "
" I was fourth in the queue and everyone in front of me was arguing with the staff about insurance being up sold, I had ticked full cover so I didn't get the up sell after my experience with Interrent in Tenerife but they still tried to up sell insurance I had to take a €6 per vehicle recovery then I had to hire the toll road tracker I agreed to this as it was getting late and I had an onward journey. I was told nothing would be taken off my credit card until I returned the car but they took €80+ from my card that day. The staff were rude and I was given a car with dents which they will probably claim because I had full cover they also expect you to check a black car in the dark for dents and scratches very poor service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by MICHAEL - 27 July 2018
" The service from Auto Europe was fine "
" It took nearly 2hours to get the car by which time it was difficult to verify that there was no damage as it was dark. The car was brand new and very good but the air conditioning did not work. They tried to sell me all sorts of insurance and insisted I had a box activated to pay for tolls charged me 14 euros then charged me 6 euros for the tolls anyway. Very Dissapointed with the service. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by CARLOS - 27 July 2018
" Good service, and be remembered from previous rentals make thing faster... "
" Only comment : few staff at times of peak arrivals of tourists/ users "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTOPHER - 26 July 2018
" we have used auto europe several times and find them very competitive. "
" We had to wait one hour at the check in desk before we could collect our car. I think that this is too long to wait and things should have been organized better. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAULA - 26 July 2018
" Very smooth booking and convenient for pick up/drop off. Great price for 4 weeks rental. "
" The car was very reasonably priced however to add another driver worked out very expensive! On previous occasions when booking with other companies we have not been charged at all for one additional driver! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 25 July 2018
" ok "
" Crazy queues at airport, hard sell at desk, a charge on my account that I don't know what it is, all round not an experience you need when you are supposed to be relaxing on holiday! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by MICHAEL - 24 July 2018
" I discussed insurance on the phone and purchased the extra which was for reimbursement if we needed to make a claim. However, at the pick up Eurocar said we really needed to take out full insurance to avoid having to make any claim. Felt we paid twice for cover and will not use a broker again, will go straight to car hire company. "
" We had about an hour wait at collection which was not ideal. We were encouraged to take the full cover and had a flat and Europe ar dealt with our tyre change very swiftly. Hand over was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JAMES - 24 July 2018
" GREAT !!! "
" good service all the way through. A bit chaotic when dropping off car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSHUA - 24 July 2018
" I was extremely disappointed with the service provided. I booked the car online with my debit card and only once i'd paid was I told that the credit card needed to be in my name also. Anyway when we arrived at the airport to collect the car from GoldCar they were extremely unhelpful and said I either pay £300 on my card or I loose the £60 already paid on my card for the car rental. I paid the £300 as I was informed £200 would be refunded to my account as a deposit. 4 days later there is still no sign of the deposit in my account. I would greatly appreciate if someone could give me a call to resolve this as I am extremely concerned about this. Overall it was a terrible experience with very unhelpful staff. "
" I was extremely disappointed with the service provided. I booked the car online with my debit card and only once i'd paid was I told that the credit card needed to be in my name also. Anyway when we arrived at the airport to collect the car from GoldCar they were extremely unhelpful and said I either pay £300 on my card or I loose the £60 already paid on my card for the car rental. I paid the £300 as I was informed £200 would be refunded to my account as a deposit. 4 days later there is still no sign of the deposit in my account. I would greatly appreciate if someone could give me a call to resolve this as I am extremely concerned about this. Overall it was a terrible experience with very unhelpful staff. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by NORMAN - 24 July 2018
" A U -= fine "
" Check in desk "ticket" pantomine - a joke. Have a charge on my card for what??? "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by SANJAY - 24 July 2018
" Good experience. "
" Staff on counter, seemed as if she couldn't be bothered. Tried to sell me car insurance , which i had already bought beforehand. Didn't like it when i told her this. Apart from that the other staff were fine. Efficient service. I would use GoldCar again. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 23 July 2018
" z "
" z "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CEZAR - 23 July 2018
" Autoeurope is the best! I use it all the time and had no issues! Next time I need a car I will use them again "
" Very frinendly and helpful stuf. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 23 July 2018
" To be fair dealing through yourselves has been fine because centauros car was very good and that is all we wanted a good safe car I cannot recommend a friend on the strength of the same happening to them as what happened to us please get in touch regarding the refund we so rightly deserve thankyou. "
" As per comments above the marking of 1 -10 relates to myself getting the car 2 days later than the original pick up. The shuttle service left my family and I With a disabled person waiting at the airport from midnight to 2.00 AM I had to get a taxi to our hotel some 70mm away we were not happy and I would like a refund to my account for 2 days please. The staff were excellent and all the other things connected to the hire were fine just a shame that one thoughtless person let's such a good company down . "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 20 July 2018
" Would recommended "
" Used them about 20 times always no problems cars new and cleaned no problems on drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLINE - 19 July 2018
" It was a good experience, a bit of a queue at pick up but nothing major and from then all it was all excellent. "
" It was a good experience, a bit of a queue at pick up but nothing major and from then all it was all excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 19 July 2018
" Same as above "
" I do not like the intense sales for insurance. But your all the same. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 18 July 2018
" Keddy experience very good. Had the usual nonsense from Eurocar rep trying to sell me lots of extras I didn't need "
" Keddy experience very good. Had the usual nonsense from Eurocar rep trying to sell me lots of extras I didn't need "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SARAH - 18 July 2018
" Auto Europe is a good car rental homepage. However, they should seriously consider to work with Centauro. "
" The whole experience with Centauro was unpleasant, to say the least. The shuttle pick up from the airport to the car rental was not efficient. The shuttle service they provided was simply to small to deal with all the people who arrived at the airport. After waiting for more than an our, I decided to take a taxi (and pay MYSELF) to finally be able to pick up the car. Centauro did also not pick up there phone at the car rental, which made it impossible to get in contact with them. After arriving at the car rental, the problems continued: Long queue causing long waiting times, rude stuff and various extra costs. We also received the car with 60% of petrol which is really unprofessional as it is difficult to return it with exactly 60% again. All in all, it was a very unpleasant experience and I would NEVER recommend this car rental to anybody else. It totally ruins the start of your holidays! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by DARREN - 18 July 2018
" From arrival to departure it was a quick process which is what you need. Very pleased "
" On arrival we didn't have to wait long to be checked in and quick turnaround without a long time with form filling etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by AIDAN - 17 July 2018
" Never been dealt with the way I have explained in my above comments. "
" Goldcar operate a priority booking service for a fee. We did not have this with our booking so as a result of this we waited quite some time to be called to the desk.We were about to proceed with our booking when we were asked to stand aside and let a priority booking be seen before us. While I understand them having this system as it brings in added revenue. The point I make is that when we stood and queued the priority people were not even in the building. My suggestion to Golcar is that they allocate a desk to be used only by priority bookers. They will, then not embarrass their customers who will be called to the desk and then told to stand aside "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
FARO, PT - Reviewed by IAIN - 17 July 2018
" Happy to book a car through AutoEurope again. It was the local agent at fault! "
" Waited 1 1/2 hours for shuttle bus to Centauro! Not acceptable, especially with a young child late at night!!! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTINE - 17 July 2018
" The car was fine, just the collection and return would make me probably not rent from them again. "
" Waited over an hour at reception to collect the car. The staff were great but too many customers to deal with. Same on the return, queuing to get in the compound , not enough space or staff to deal with the number of cars. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 17 July 2018
" Easy to use, close to airport for convenience. "
" Collection was fast and efficient, vehicle was similar to what I'd selected and was in good condition with very low mileage. Drop of was again quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LEE - 17 July 2018
" How you can recommend gold car is shocking, terrible company "
" Would never use this company again! Very unhelpful staff who tried charging us 300€ extra when we got there, we are also still waiting to receive our deposit back and it's been almost 3 weeks, terrible service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALEXANDER GORDON - 16 July 2018
" see above! "
" We have been to Faro many times and rented cars via Zest with no problems at all! I booked with yourselves for the first time and upgraded the insurance to the better level of cover for added security. We had saved for this holiday and only had a set amount saved. On arrival we were told by the rather abrupt lady on Goldcar reception that the insurance we had upgraded to was not worth the paper it was written on and was indeed a scam! She then said that we could stay with our insurance but that if we so much as scratched the car we would have to pay a £3000 excess immediately and then we would have top try to claim it back from our insurance! We decided to not take the chance as she made us feel we had no choice but to purchase Goldcar insurance at a staggering 175 euros (for 1 week!!!) We were mortified that this car that usually cost us around £50 was now up to £225!!! we gave them our debit card and left, without reading in detail the other add ons that were also added! 3 days later they took £401.66 from our account the 1 week car hire has now cost over £450!!! We are beyond angry and disappointed and since coming home have looked at Goldcar reviews which foolishly we did not before! The amount of people who have been treated this way is nothing short of scandalous! There are some that have said they declined to take out theGoldcar insurance to then have their debit cards used to take £100s and sometimes £1000s out of their banks claiming there was damage to the cars! I feel we have been well and truly scammed and the money taken from our account was our saved spending money. We had to limit ourselves for the rest of our holiday. It ruined our time away. On dropping off the car it was early morning and the office was closed, there were no signs or instructions to be seen. We were wandering around much to the amusement of the Goldcar staff who were outside waiting for the office to open. They sniggered and spoke amongst themselves obviously aware we did not know where to post the key until one finally pointed out the drop box! All in all a horrible experience and I will find it almost impossible to purchase car hire through yourselves as I have no trust. I feel we were miss sold on every level. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
FARO, PT - Reviewed by GEORGE EDWIN - 16 July 2018
" No problem with Autoeurop- additional insurance purchased easily and customer services taking up my case with Budget charges very friendly and helpful. "
" Vehicle excellent. counter service staff very poor my account is in dispute to due added charges which they could not explain properly at collection and return of vehicle. Will never use Budget again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 16 July 2018
" Nice clean and tidy car.Exactly as ordered.Friendly efficient staff. Many Thanks "
" Excellent,just a little confusing when dropping car back off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 16 July 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 14 July 2018
" Over all car did the job lot of anxiety created by check in being told could have a massive charge from card .car could have been cleaner inside , guy at handover first class. "
" Staff very freindly at collection was told that I should need extra insurance as in the event of any damage to the vehicle it would be taken from my credit card ,thought I had insurance when buying from autoeurope, car not cleaned inside, charged 33 euro for toll reader when told it was 15euro, hand car back very straight forward very polite man checked vehicle ,ideal guy. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by IRENE - 13 July 2018
" This was my second booking with Dollar this year and I have been very happy on both occasions. "
" The staff at the airport explained everything clearly and also went out of their way to make sure I had the car I was hoping for. My little fiat was lovely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUI - 13 July 2018
" Quick and easy "
" Not great. Check-in took nearly 1 hour (although check-out was fast). Mixed experience with staff, some being helpful, others not so much. I was charged 22 EUR for cleaning, which is probably a standard fee they charge to customers (I wasn't warned about it at all). Not serious, don't recommend. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 12 July 2018
" As above. "
" The process of booking was speedy, however on our arrival to collect the vehicle at Faro airport, the process was extremely prolonged and frustrating. We expected a a Mercedes van but were allocated an alternative make and model. There was not a problem with the vehicle but it wasn't what we had booked which was misleading. There were unanticipated hidden extras, again , very frustrating and misleading. Not the best way to start your eagerly anticipated holiday. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 12 July 2018
" Very good service from everyone involved "
" As usual a smooth and fairly quick collection and return process. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ADRIAN - 11 July 2018
" Good experience would use again "
" Quick service at reception, good hand over and drop off. Car nearly new all minor damage was noted and recorded by staff prior to leaving car compound. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 11 July 2018
" Booking was easy via yourselves and Ryan. The problem lies when you arrive at the rental desk - inefficient process, slow staff, no customer service and no appreciation of the need to arrive and get out as soon as possible. I can help you - I am a Management Consultant dealing with these sorts of issues worldwide - let me help you ? "
" Queued for nearly an hour to get the car. I dont understand why they need to go ask me for all my details AGAIN when I have already supplied them to you at time of purchase. Why not allow customers to pre populate information so that when I arrive its a simple pick up not an hours queue then 20 minutes for form filling, then another 20 minute wait for someone in the car park to turn up to validate the scratches and damage. The whole system needs a rethink and I would be willing to help you reinvent the customer journey and the whole process you put people through. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by BARRY - 11 July 2018
" Good service as usual "
" Had to wait a very longtime at desk when picking up. Was then told because I was on the system and a regular customer I would get an upgrade. Not sure how a Citroen C3 HDI was an upgrade from C4 Cactus! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IVAN - 11 July 2018
" Very disappointed. I was mislead by goldcar "
" I was mis sold extra insurance when not required. I was told that the car was not insured and that I had to take out their very expensive insurance rather than the option of leaving a deposit to cover damage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by ROBERT - 10 July 2018
" No issues with Auto Europe "
" Long queues to collect. Usual attempt of upselling insurance and provided with a 2 year old car with scuffs on nearly every panel! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEVEN - 10 July 2018
" See comments already made "
" Hidden charges regarding waiver insurance, toll charges even if you do not use the toll roads and no refund if this is the case. Poor condition of the hire car offered. We asked to change it and poor itemisation of existing damage. Many items missed and could potentially be charged to unsuspecting customer. When returned a thorough check was made making the customer feel that they were looking to add charges. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 2
FARO, PT - Reviewed by TEDDY - 10 July 2018
" Excellent would highly recommend "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ELIZABETH - 09 July 2018
" Apart from the hassle of aggressive sales pitch on insurance and no handbook, the car ran well. We had hired it for four weeks and it was good to drive. "
" When picking up car there is obviously a real pressure on the counter staff to sell you more insurance or if you have your own insurance to change to their insurance. There was no handbook so when a warning light came on we did know what it was. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by EDWARD - 09 July 2018
" I am a regular customer - always good service "
" Always good - no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TIMOTHY - 09 July 2018
" Excellent pricing and I took your advice as to rejecting InterRents efforts to sell me insurance beyond that which I had purchased via Auto Europe. All in all a good experience despite InterRents extremely ponderous check-out procedure. "
" collection process took over 1 hour despite arriving at an off-peak time. Due to it being dusk by the time we were ready to go, with some distance to travel, I overlooked asking the assistant to brief me on the vehicles controls. In my view, I should not have needed to ask. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 09 July 2018
" Once we found interrent not to bad but could have been a whole lot better if we had been given the correct pick up info. "
" Interrent had moved since we made our booking, hence the pick up info given to us was completely wrong. We waited for over an hour before we started to search for their 'on airport site'. Then because are booking was on their old system had to wait again before an agent was free who could operate under the old system. Not impressed. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by LINDA - 07 July 2018
" For anyone familiar on how rental car works, once you go to pick up you are hit with the insurance price for a low amount to be held on you credit card or no insurance and a high amount being held. I went to Portugal less than 6 months prior of this trip and the insurance I was asked to pay was twice the value of the car for the 4 days I had it. Moreover, once asked if I could drive to Spain, I was told no problem. As I double checked with another employee the day before driving to Spain I discovered that I had to pay additional insurance for that (extra €50) Cost of insurance, €150, cost of car £30. This added quite a bit of bitterness and unexpected costs to my trip. I am really not happy and will be shopping around with much more care next time. I wish they would drop this insurance bomb before you make the reservation, not at pick up. "
" For anyone familiar on how rental car works, once you go to pick up you are hit with the insurance price for a low amount to be held on you credit card or no insurance and a high amount being held. I went to Portugal less than 6 months prior of this trip and the insurance I was asked to pay was twice the value of the car for the 4 days I had it. Moreover, once asked if I could drive to Spain, I was told no problem. As I double checked with another employee the day before driving to Spain I discovered that I had to pay additional insurance for that (extra €50) Cost of insurance, €150, cost of car £30. This added quite a bit of bitterness and unexpected costs to my trip. I am really not happy and will be shopping around with much more care next time. I wish they would drop this insurance bomb before you make the reservation, not at pick up. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 07 July 2018
" Everything was good up to getting to Inter Rent, no problem with Auto Europe just your selection of partner in faro. I have property in Lagos and visit every 2 months and only tried Inter rent because of the proximity to the terminal due to me having an elderly relative with me. "
" It took 1 hour 20 minutes to get the car, I entered the building joined the Que and waited for my turn only to be told I should have got a Que ticket from the machine which people were stood in front of and I couldn't see it so I went back to the start of the Que!, they tried to scare me into purchasing additional insurance at Euro 95.00 and told me the slightest scratch would cost me Euro 300.00 I explained that i had a excess policy and they told me it would not cover all damages and again tried to sell me extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 07 July 2018
" No arguments with Auto Europe,just with Gold car "
" Took ages to get checked in. They didn't have the size of car we ordered and "upgraded" us to an under powered Fiat SUV which was awful to drive. Bamboozled us into taking extra Insurance, charged us an extra 51 Euro just to have my wife's added as additional driver. Extras totalled over £250,would never go with Goldcar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDRINO DOS ANJOS - 06 July 2018
" very good experience with autoeurope recommended "
" very good service, new car, recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LINDSAY - 06 July 2018
" Easy process excellent prices "
" Easy process at great prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 06 July 2018
" Will be using either Guerlin or Sixt next time. "
" We were given KIA rio instead of Peogeot 2008 we ordered and was full of damages on the body. The clutch was very bad and a bit too small for 2 golf bags. The printer was out of order and the drive away took ages when we arrived at airport at 10:30pm "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALISTAIR - 06 July 2018
" o "
" o "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JONATHAN - 05 July 2018
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SAMANTHA - 05 July 2018
" Please see question 3 "
" I booked the car for a family trip. Upon reading the finw print I was disgusted to see a £2k hold would be required unless I brought additional insurance. I was not prepared to pay that, so tried to call to cancel and the office was closed even though the website states Saturday open till 8 but phone lines stated open till 7!!! So I could not cancel free of charge. I emailed on Sunday 24th to confirm I had this issue with the lines and wanted to cancel but have not heard anything back. Upon reading a number of online reviews I've realised what a mistake it was to book Goldcar, so much so we didn't even collect the vehicle and paid for a private transfer to and from our destination at an additional cost of €100 So overall I'm extremely disappointed with the service and now out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MARTIN - 04 July 2018
" Pick up was a bit slow as we waited for approx 10 mins to get checked out of the carpark "
" The car was fine although I was charged for extras and airport taxes which where already included in my rental "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVE - 04 July 2018
" How can they survive if they cannot use modern payment systems. You should warn people that a rental co in a major airport cannot deal with modern payment systems. "
" The office would not accept Amex or Visa, master card using samsung pay, so I could not pick up the vehicle. It was a complete sambles. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CHRISTOPHER - 03 July 2018
" Instruction was vague so went to car hire centre including Avis. Told to go to parking area P4 on other side of Airport walked there. Was picked up and driven back to the Avis Office - ridiculous! Need to review your instructions "
" Instruction was vague so went to car hire centre including Avis. Told to go to parking area P4 on other side of Airport walked there. Was picked up and driven back to the Avis Office - ridiculous! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by TERESA - 03 July 2018
" A very bad start to our holiday. We booked an airport based car hire to get a quick getaway and thanks to Auto Europe's useless collection instructions ended up walking nearly a mile and wasting 90 minutes just trying to find our car. "
" Our Auto Europe Voucher told us to go to the Rhodium Car Hire desk at Faro airport. This desk did not exist and we wasted a long time walking around until finally being told that our booking was with Gold Cars. This was late at night and no satisfactory explanation has been forth coming from Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
FARO, PT - Reviewed by BENJAMIN - 03 July 2018
" As above "
" Frankly the experience is awful. Firstly the rental place is nowhere need the aiport. We had to wait over an hour fpor a shuttle bus to get there. When we arrived, we had to wait over an hour to get seen by counter staff as it was so busy. When I was finally seen, the bookign was quite fast, however, I had paid for insurance with Auto Europe booking. Ce nturo told me this wasnt with them and I had to pay an additioanl €158 for insurance with them. The car was not what I selected and although in mint condition, it was had no power at all and was a pain to drive. In addition the drop off again we had to wait for ages to be seen just to drop off the vehicle. I wont be using you or Centuro agian "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAEME - 03 July 2018
" Great service, no complaints "
" The car was almost brand new and in immaculate condition. It suited 4 adults perfectly. I was very pleased with the staff as they allowed me to use my visa card for the block, even though it was not their policy. The car was returned with no damage albeit in need of a clean so there was no problem. I would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 03 July 2018
" Good overall. Will look for total package before rental "
" Long queue to get car insurance was expensive staff okay "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICK - 03 July 2018
" Do your homework before you rent from anyone on the internet. Pressure, bad service and additional charges + scams are waiting for you if you do. "
" I requested a Ford Fiesta or similar. Therefore I was a little disappointment not to get my choice of car. The agent told me that he was giving me an Audi A3 as a consolation which I thought was a free upgrade . What I didnt find out untill afterwards was they charged me extra as it was a diesel car plus a gadget to record any motorway miles I did . Also tried to sell me additional insurance which I had already bought from you but they appeared to have no record of. Returning the car was a very unpleasant experience where the young lady took the sheet where the record of the initial of the car condition was recorded . I will stop there but I would be very reluctant to hire from Internet again I am still waiting to receive my final invoice with the toll charges which should be minimal. I dont like this philosophy of offering cheap prices for rental cars which do not reflect what the final total will be after the hard sell of the extras. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by CINDY - 03 July 2018
" We have a car hire insurance policy that costs £32 from Questor and we renew it every year as we travel abroad frequently. For the first time, and last, we hired a car from Goldcar at Faro Airport. The lady on the desk was obnoxious and refused to accept our insurance policy unless we gave her a deposit of €3000 euros. She said we would be driving without insurance and that for €159 they would give us the extra cover needed. I argued that the policy we had provided full additional cover and we had used on many occasions. Without looking at the policy she refused to accept this and demanded we pay €3000 deposit or €159 for their policy. "
" We have a car hire insurance policy that costs £32 from Questor and we renew it every year as we travel abroad frequently. For the first time, and last, we hired a car from Goldcar at Faro Airport. The lady on the desk was obnoxious and refused to accept our insurance policy unless we gave her a deposit of €3000 euros. She said we would be driving without insurance and that for €159 they would give us the extra cover needed. I argued that the policy we had provided full additional cover and we had used on many occasions. Without looking at the policy she refused to accept this and demanded we pay €3000 deposit or €159 for their policy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 03 July 2018
" We feel we were conned into taking out the extra insurance, which we realised we never needed. Never again! "
" We were Greeted by a very surly member of staff. Who made us feel under pressure and intimidated to purchase their own insurance, even though we had taken out our own excess insurance. They told us even if you have a tiny little scratch on the car it would cost us at least £300. So we were under pressure and intimidated to pay out an extra €179.00. We were kept there until we agreed to pay for their own insurance, which we never needed as we found out later! We have since found out other people on holidays with us had the same experience with Drive on Holidays. We have never experienced this before in our 15 years of hiring a car from various other companies at Faro airport. We will never go with this Drive on Holidays company again, and will be warning others to AVOID!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 03 July 2018
" Very professional company no hassle nice quick and easy. "
" When we arrived at faro the bus was a couple of minutes so no waiting time at all which was good when we got to the office everything was nice and quick and easy and also the minibus I had ordered was superb I will definitely be using you guys again thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LINDA - 02 July 2018
" I have just received an email from Goldcar, detailing tolls on roads all over Portugal, which are nothing to do with me. they previously sent me details of the tolls I had incurred, which was one journey from Faro airport to Portimas and another, back to the airport from Portimao for which they charged me 3 euros which would be correct. so I am very annoyed to have been sent this further invoice for tolls which I definitely did not use! "
" On drop off, their representative tried to make out there was a tiny scratch on the car, which proved to be a bit of dirt. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by ELIZABETH - 02 July 2018
" Wasted time "
" was not clear where to pick up car & wasted a lot of time! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 02 July 2018
" Can take 30mins if queue is long. But once served its quick. Return takes 2 mins. Check car thoroughly as not all scratches are marked. And you will be charged. They will correct immediately. "
" I use Gold car every month. The check in staff are as efficient as the other companies. Car condition is good. Dont like the additional change of €40 after 11pm. Even if 20 people are on the same flight, every person will be penalised. My evening flight is often delayed, so beware. Other than that staff are good, return takes 2 mins. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 02 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 02 July 2018
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SCOTT - 02 July 2018
" Very Good! Worked like clockwork, very fast and efficient. Thank you "
" All very good and provided 2 child seats FOC. Was some additional charges of 31 euros not sure what for but all in all very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 01 July 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by LANCE - 30 June 2018
" Interrent have been very good in the past in other countries but not Portugal!! "
" Checking in to get our car took 2hours nearly as long as our flight- then they tried to sell us every extra insurance going!!! Not a good start to our holiday "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 4
FARO, PT - Reviewed by ALASTAIR - 29 June 2018
" AS ABOVE "
" I will not be dealing with this company again after getting the all clear when the car handed back they have taken 6.11 euros out of my visa card god knows what for also the car had bumps and scraps outside they vehicle and the fan for air conditioning did not work I have been renting cars from faro for 26 years and most definitely will not rent from 'INTERRENT' "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOE - 28 June 2018
" Usual level of service. As a regular customer some kind of loyalty scheme would be appreciated. "
" Quality of service excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by OLIVER - 28 June 2018
" Auto Europe website works well. Shame about the level of service from Interrent. "
" Last time I used Interrent it was an offshoot of Europecar. At Faro it is part of Goldcar, a company that I would never choose to use because of its reputation for poor service. Unfortunately, Interrent at FAO has adopted that poor level of service. It took well over an hour to collect the car which is unacceptable given the number of people waiting to collect cars when we arrived. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 27 June 2018
" See 3 above "
" Insurance- goldcar convinced me to effect their insurance so I feel I have wasted my money by insuring with you. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY - 27 June 2018
" Easy process from start to finish.. Would recommend "
" Easy pick up process and friendly staff. Very clean car and info regarding toll roads.. only one small gripe which is that they take a deposit (credit card) of 110€ to cover fuel if not returned full. Does not mention anything in T&C's. I'd deffo rent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALLAN - 27 June 2018
" All was well but I did think it was unnecessary to charge each of us (3 hiring in my family group) 30 euros each for a late pickup, although this was within the written terms and conditions. "
" The airport meeting on arrival was a shambles. Our flight was an hour late and it took us ages to find the representative who was SITTING ON her greetings board outside the airport and not at the agreed meeting point. However once found the transfer worked well both ways. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 26 June 2018
" In this day and age why does it take so long to hire a car fill out the paperwork about 20 minutes not just interent all of the hire company can't the information just be sent on before hand they can have it all printer out and checked when we arrive at the office "
" I have put a low score on staff efficiency because we queued up to be seen when we got to the counter the girl did not look up or acknowledge the fact we were standing there. We stood for 10 minutes or so until another member of staff was free and moved there very rude. The other member of staff was very nice and helpful "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 26 June 2018
" Always use Autoeurope as provide good choice. Don't like way insurance cover has reduced to Lloyds ratger then full cover option as before. This has caused me to seek alternative policy and may in future lead to looking elsewhere. Would like to see this option reverted. "
" Very efficient on pick-up and return. No hard sell for insurance or upgrade. However, made sure in place and satisfied. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by THOMAS - 26 June 2018
" Approx 8 years ago, we had a similar experience using Gold Car and have never used them again. It seems that Inter Rent are now providing similar levels of service, so we will not use them again. "
" I was not informed by Auto Europe or Interrent that they had changed depot location on 1st June, 10 days before my rental, took us 30 mins to find out we were in the wrong location at car park 4 and a long walk back through arrivals to the Gold Car site. When we got there, a queue of approx 20 were waiting for their cars. Overall we were at least 2 hours delayed over the time we have spent previously. The depot is too small there are very few seats and therefore there where many customers who were tired and very irritated. If this is the level of service on a Monday evening 10th June, I dread to think how the will get through July and August. When we returned the car on the morning of the 20 th June, there was not room to drop of the car inside the compound and staff were struggling to park cars oiut side the compound to allow clients to return cars and catch their flights. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 6
FARO, PT - Reviewed by STUART - 25 June 2018
" A good quality car, a be of pressure to take out Europe car insurance "
" The wrong car was offered to me & a long time past before a car is made available to me (1hr) "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRADLEY - 25 June 2018
" The worse Experiance of renting a car I have ever had, we waited 1h 30min at the counter to collect our car, "the moto is fast collection" it was late in the evening and we have two very small children. The car we were originally given was not as advertised and much smaller, the back seats were broken and completely unsuitable for children's car seats. I had to fight to get a car that was safe to put my children in. Our flight landed at 8.00 and we managed to actually get in a car around 12.30am it's was a complete shambles. "
" The worse Experiance of renting a car I have ever had, we waited 1h 30min at the counter to collect our car, "the moto is fast collection" it was late in the evening and we have two very small children. The car we were originally given was not as advertised and much smaller, the back seats were broken and completely unsuitable for children's car seats. I had to fight to get a car that was safe to put my children in. Our flight landed at 8.00 and we managed to actually get in a car around 12.30am it's was a complete shambles. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KATIE - 25 June 2018
" No problems "
" Poor notification that company has changed location. Almost 2 hour wait before able to drive away! Not staff on the desks fault - they were taking a lot of flack from many angry people waiting a long time. Have used Interrent before and was OK - this time seemed very disorganised, provided little update or information. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by EWEN - 25 June 2018
" Rude staff Spanish practices poorly maintained vehicles "
" This is the subject of a complaint involving car not properly serviced and charges to tow it in. The car should have had as blue but did not and after about 40 Kim's the management system shut down and had to be towed on and I was charged for that rude staff On our return we encountered a pot service and bad mannered awkward staff particularly a man called nelson Milton who appeared to be under the influence of drink or other substance and stood by the car for over 10 minutes tecting and would not check it in making us late for our flight possibly the worst experience I have had "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALLAN - 25 June 2018
" Excellent value for money will definitely use again "
" Only 2 marks on original paperwork when we went to pick up car, but on inspection we found about 14 scrapes dents or scratches. These were pointed out to a member of staff who drew up new paperwork straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARTIN - 25 June 2018
" This is how car rental should be. Minimal paperwork, friendly staff, fast pick up and drop off. Oh, and very good prices, cheaper and much more convenient than getting the train. Well done! "
" Easy pick up and drop off, 5 mins max each "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 25 June 2018
" Great value and easy to book. Counter staff could be quicker and take no for an answer when trying to sell extras. "
" Car and price were amazing. Counter staff were slow and tried to sell me everything they could but it wouldn't put me off due to the great value and quality cars. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by FAY - 25 June 2018
" The Auto Europe insurance offered is not part of the hire car company insurance and therefore the excess still has to be put on the account/booking. I think the should be made a lot clearer on your website when booking is done and I wouldn't have taken the Auto Europe insurance out had I known this "
" We had to wait for best part of an hour due to queue in rental office. I understand that they were busy but this is unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 25 June 2018
" Will definitely use auto Europe again "
" Heavy sales pressure at rental desk to take there insurance, even though we had taken out the deposit insurance with you. Claimed that what you were selling was useless "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 24 June 2018
" Auto Europe have been fine "
" Never again willI use this company I have been renting cars, vans and trucks since the 1970's and this is the worst company I have ever used. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by CAROLINE - 23 June 2018
" very good service pick up at air port taken to your car, after the payment of extra full insurance you are away.(this is a very good thing as there are many bush scratches.) "
" the hire of the car was very quick and staff were excellent, the refund of deposit of gasoline was back in my bank the day after leaving.great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK - 23 June 2018
" Auto Europe one of 3 companies I use - little to choose between them and always use the best offers with trusted hire companies. "
" Not always the cheapest but minimum hassle and efficient service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 23 June 2018
" Easy! "
" Their form said ONE paint mark - we found another SEVEN (7) in the dark. Woman at desk (far end of compound) said "here's a pen, mark them on the form" "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by MARILYN - 23 June 2018
" Experience of comparison site good but interrent not so good. "
" Queued for 2 hours at Faro Airport to pick up car - only 8 people in front of me - 3 people serving at desk but so so slow. Staff trying to 'upsell' on everything and trying to scare you into buying extra insurance, not taking no for an answer. I have my own annual excess protection insurance so do not need the extra insurance, but was told 'your policy wont cover you for this....what happens if that etc etc.' Lots of people having arguments with them - they did not take American Express, as stated on line - general bad feeling all round and felt sorry for some people having such a hassle to start off their holiday (and at midnight too). My flight landed at 9.15pm and I got the car at 12.30....never again. It was a good price but would have paid more for less hassle. Comparison site good but Interrent....never again "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by DAVID - 23 June 2018
" Last year I used Auto Europe with no problems, but the car was from Gueron. I would use auto Europe again but certainly not with Interrent. "
" I think it took longer to collect the car than the flight from east miss airport. It was absolutely shambolic. I had been in the queue for over 45minuits when one counter staff member noticed my booking form in my hand. He said I had booked on the old system but they were now using a new system and I had to let people behind me jump the queue until someone could sort my booking out. Absolutely disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by RICHARD - 23 June 2018
" I was asked why I didn't read clause 12.5 on page 16 of my contract to find out I had to pay 'drive on' £2k for insurance when the site told me it was included! "
" Awful service and lots of hidden costs... I would NEVER EVER use them EVER again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by MICHAEL - 22 June 2018
" Good: will use again especially if price competitive "
" Better than normal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GERALDINE - 22 June 2018
" Pleasntly surprised "
" good service "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTINE - 22 June 2018
" Ease of online booking, transparent fees and extra costs clearly explained, voucher immediately accepted by Sixt "
" Did NOT book with Guerin but SIXT. They were exccelent in any possible way imaginable: courteous, efficient, helpful in changing the Fiat 600 to a Mini convertible, car in optimum condition, extremely satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 21 June 2018
" I received better service than any low-cost hirers and will rather use your service in future. However, I still have not received my copies of the contracts that were supposed to be emailed to me! "
" Great experience - very pleasant and efficient personnel! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 21 June 2018
" Need more Staff to cover long waits. "
" Queues were ridiculous upon collection and return of vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by BENJAMIN - 21 June 2018
" Rip off. No customer service. "
" They are a rip off. Extras 2 times the rental charge. Avoid Goldcar "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
FARO, PT - Reviewed by IAN - 20 June 2018
" All what I expected, except the wait! "
" took over one hour to give details at the counter! The four assistants only served one other person each while I waited, I have used Interrent many times, never had to wait longer than a few minutes. They still offer good value car rental. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 20 June 2018
" I don't usually respond to surveys of this type, but felt compelled to do so this time based on my hire experience and the fact that I have still not resolved issues arising from this. Things started badly when we picked up the car. The car itself was dirty and the damage paperwork pre-completed by Goldcar in no way reflected the amount of scratches and damage that were on the vehicle. So with their representative we spent a good 10 minutes or more inspecting the car all round and adding additional damage indications to the paperwork. We tried to insist that all marks were recorded despite the fact that the representative told us that they were only really interested in the larger dents and scratches. On our return, having had no issues with the car and certainly no accidents or collisions of any sort, the Goldcar representative receiving the car indicated that they had found 'accident damage' that was not on the paperwork. This was the case, but this damage amounted to a minor scuff on the bumper which was significantly less than damage that, on pickup, they had previously told us they weren't interested in. I strongly believe that the damage pre-existed our use of the vehicle, but again it was of a type that they had told us they were not interested in previously. With this saga, the whole process of vehicle return lasted over 45mins, which I think is just part of the whole scam, because it just puts the pressure on the customer to settle up or risk missing a flight. Also cost me 200 euros for ridiculously minor damage which would not have cost that much to resolve and also I know they will never actually get rectified. Moving forward I need a copy of the excess invoice showing that Goldcar charged me 200 euros so that I can claim that against the separate excess insurance that I took out. This invoice was not provided to me at the time. I have asked Goldcar for this in my feedback to them, but if this is not readily forthcoming from them then I would ask you to follow up on my behalf. On a different note, I also noted that the next victim to be hauled up for excess damage was also British. A poor old lady who looked half frightened to death and, when I asked her, also seemed to have taken out her own insurance cover for excess charges. So from my own experience, and what I have subsequently read in the press, (wish I had read this before!!) I think that certainly people who have taken out their own insurance against excess charges are being targeted and perhaps this is more so British hirers!! Finally, I have given you a 1 rating in response to question 4 above. Something that, until this particular hire experience, I would never have done before. Quite the opposite in fact, and you will see from my hiring record that we have used you a lot over the years. In this instance, however, with the amount of negative feedback I have subsequently found out there in relation to Goldcar, I cannot think that you have not been aware of this and would therefore question why you would continue to put them forward as a hire option to your customers. "
" I don't usually respond to surveys of this type, but felt compelled to do so this time based on my hire experience and the fact that I have still not resolved issues arising from this. Things started badly when we picked up the car. The car itself was dirty and the damage paperwork pre-completed by Goldcar in no way reflected the amount of scratches and damage that were on the vehicle. So with your representative we spent a good 10 minutes or more inspecting the car all round and adding additional damage indications to the paperwork. We tried to insist that all marks were recorded despite the fact that the representative told us that you were only really interested in the larger dents and scratches. On our return, having had no issues with the car and certainly no accidents or collisions of any sort, the Goldcar representative receiving the car indicated that they had found 'accident damage' that was not on the paperwork. This was the case, but this damage amounted to a minor scuff on the bumper which was significantly less than damage that, on pickup, your representative had previously told us you weren't interested in. I strongly believe that the damage pre-existed our use of the vehicle, but again it was of a type that your representative had told us you were not interested in previously. With this saga, the whole process of vehicle return lasted over 45mins, which I think is just part of the whole scam, because it just puts the pressure on the customer to settle up or risk missing a flight. Also cost me 200 euros for ridiculously minor damage which would not have cost that much to resolve and also I know you will not actually have got rectified. Moving forward I need a copy of the excess invoice showing that you charged me 200 euros so that I can claim that against the separate excess insurance that I took out. This invoice was not provided to me at the time. As a closing point, I also noted that the next victim to be hauled up for excess damage was also British. A poor old lady who looked half frightened to death and, when I asked her, also seemed to have taken out her own insurance cover for excess charges. Are we perhaps beginning to see a pattern here!?! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAVID - 20 June 2018
" Booking with you and Rhodium turned out to be an absolute disaster. We arrived at Faro Airport on time at 20:20 with Ryanair. We picked up out luggage quite quickly and were through customs and in the arrival hall by 21:10. Your reservation said "Desk in the arrivals Hall". We walked up and down the arrivals hall and there was NO DESK. We asked someone where Rhodium was, they didn't know but suggested we went to Car Park 2. Rhodium was not there but another company said it was part of Gold Car, at the other end of the Airport. By the time we found Gold Car and Rhodium it was 10:00 pm and dark. Rhodium told us where the car was and asked us to check that the car matched the damage report that they gave us. There were no lights at all in the car park. Fortunately we had a small torch and we found many additional marks on the car which were not on their diagram. We went back in and showed them these extra scratch marks. They updated the diagram and signed it. We had no problems with the car and we had no bumps or accidents. When we returned the car on June 7th they found a dent on a wheel rim and discoloration on the tyre. We were not responsible for this but they insisted it was our fault. It was obviously there on the night when we picked up the car in the dark and we missed it when we searched for marks. The diagram they originally gave was obviously out of date as they accepted the extra damage that we pointed out and updated and signed the diagram. They cheated us and are trying to claim for car repair. Unless we get a satisfactory response from you I intend sending this information to TripAdvisor. Hopefully their customers in the future will see through their cheap rental prices, and work out where they make their profits, by cheating customers as they have done with us. "
" Booking with you and Rhodium turned out to be an absolute disaster. We arrived at Faro Airport on time at 20:20 with Ryanair. We picked up out luggage quite quickly and were through customs and in the arrival hall by 21:10. Your reservation said "Desk in the arrivals Hall". We walked up and down the arrivals hall and there was NO DESK. We asked someone where Rhodium was, they didn't know but suggested we went to Car Park 2. Rhodium was not there but another company said it was part of Gold Car, at the other end of the Airport. By the time we found Gold Car and Rhodium it was 10:00 pm and dark. Rhodium told us where the car was and asked us to check that the car matched the damage report that they gave us. There were no lights at all in the car park. Fortunately we had a small torch and we found many additional marks on the car which were not on their diagram. We went back in and showed them these extra scratch marks. They updated the diagram and signed it. We had no problems with the car and we had no bumps or accidents. When we returned the car on June 7th they found a dent on a wheel rim and discoloration on the tyre. We were not responsible for this but they insisted it was our fault. It was obviously there on the night when we picked up the car in the dark and we missed it when we searched for marks. The diagram they originally gave was obviously out of date as they accepted the extra damage that we pointed out and updated and signed the diagram. They cheated us and are trying to claim for car repair. Unless we get a satisfactory response from you I intend sending this information to TripAdvisor. Hopefully their customers in the future will see through their cheap rental prices, and work out where they make their profits, by cheating customers as they have done with us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by PETER - 19 June 2018
" Very smooth and easy service, I will definitely look at Auto Europe first when I next need to hire a car. "
" It was a pity that we needed to wait in a long queue while half the staff stood at the empty desks reserved for premium customers. But everthing was fine once we reached the front of the queue. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAROLD - 19 June 2018
" Will be first choice every time "
" All good and efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 19 June 2018
" As Above "
" I prepaid in full for my hire before we went online. Because there was a problem with my credit card and they could not take the money off it I had to pay another 144.00 Euro to get my already paid for car hire so I was paying twice for the same hire. This is absolute ripping off your customers. The staff were not at all helpful just shrugging their shoulders and giving me no choice. I felt held to ransom because I needed the car that's why I hired and paid for it in the first place to stop any problems when I got there. I have hired loads of cars from all over the world and the way I was treated was appalling. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 19 June 2018
" We found the booking quite bewildering as eachildren car rental company has different T&Cs and it is important you read these and get the best option for you. With this said, they are still very confusing and can be contradictory. Auto-Europe seem to add 'generic' information that doesn't apply to all car rental companies. All worked out OK after a lengthy process of reading everything and checking reviews! A lot of bad reviews for many companies! "
" Once we got to the counter (after over an hour's wait in line!) Sam the sales associate was excellent and made the experience run smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by BRIAN - 19 June 2018
" Easy to use ... Great Customer Service at the airport. The fact that we took out a Zero Excess policy and improved insurance cover took away a huge amount of fear or concern hiring the car. 5 Star service ... Thank you "
" Great Customer Service ... It was great to see that everything I hoped for was included in the cost of the Car Hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 19 June 2018
" From booking to drop off always efficient. "
" Great service and great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JACQUELINE - 17 June 2018
" Website easy to use and a good range of different companies but we always use Guerin. "
" We have been using Guerin through Auto Europe twice a year for about the past 10 years. We have always found them helpful, professional and friendly. They are also competitively priced. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GORDON - 16 June 2018
" Very efficient transfer and car return process. Will certainly use Centauro again "
" Very efficient transfer and car return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAYMOND - 16 June 2018
" Auto Europe were very helpful and cancelled the bookings I have for gold car for the future . "
" The booking agent at goldcar was unplesant and intimidating told us if the car broke down we would have to pay. He was not happy we have a yearly insurance from home . I would not use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 15 June 2018
" Easy and competitive "
" They try to scare you into buying overpriced insurance by saying that you are not insured for vandalism, punctures or if someone drives into you. Make sure you know exactly what your insurance covers before you collect a car from Goldcar so you can tell them where to go! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STELLA - 14 June 2018
" Very poor service "
" We booked through a comparison website but had to pay extra at the counter for a comprehensive insurance. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 14 June 2018
" Upgraded car. Existing faults clearly identified at check-out. Drop off at airport on return quick and hassle free "
" Friendly staff, located on-site, hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 14 June 2018
" Very good service "
" Car was great. Took a little bit longer than expected to pick the car up, but staff were friendly and helpful and explained why it was taking longer. Tried to up sell an expensive insurance, despite us having paid for the AutoEurope additional insurance. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 June 2018
" See above. "
" Collection felt rushed and the toll tag situation wasn't explained sufficiently well for someone with no knowledge of Portuguese roads meaning we had to spend hours trying to avoid the motorway to avoid fines. The car was filthy and obviously hadn't been cleaned since the last rental so we were given another car. No real apology just another bunch of keys and told to get on with it. The whole process was too rushed from start to finish and no rental agreement was received for the new vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by MALGORZATA - 12 June 2018
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADAM - 12 June 2018
" Drop off was great. Easy and quick. Pick up could have been better signed as we didn't know we had to get a shuttle bus or where it left from. Would have been useful just to know payless was off site "
" Drop off was great. Easy and quick. Pick up could have been better signed as we didn't know we had to get a shuttle bus or where it left from. Would have been useful just to know payless was off site "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 12 June 2018
" AT PICK OF THE VEHICLE (3RD JUNE 11:58)I NOTICED THAT THE FUEL GAUGE WAS NOT FULL WHICH I POINTED OUT TO THE GOLDCAR ATTENDANT AND THERE FORE I TOOK A PICTURE. THE AIR CONDITIONING WAS ALSO NOT WORKING WHICH I ALSO POINTED OUT TO THE ATTENDANT (EMANUEL) HE SAID IT WOULD BE FINE AND THEY ARE AWARE OF THE ISSUE. ON RETURN I FILLED THE VEHICLE UP TO THE TANKS MAXIMUM BUT ON ASSESSING THE GAUGE IT SHOWED THAT THE TANK WAS NOT FULL AS ON PICK UP. THERE IS AN OBVIOUS FAULT HERE. I POINTED THIS OUT TO THE RETURNING ATTENDANT WHERE HE SAID HE NEED TO SEE PROOF OF THE FUEL RECIEPT WHICH YOU NOW HAVE. HE THEN WENT OFF TO CHECK WITH HIS MANAGER AND AFTER ABOUT 10MINS HE CAME BACK TO CONFIRM TO ME THAT EVERYTHING WAS OK AND THAT THE ISSUE WAS KNOWN ON THIS VEHICLE. I ALSO WENT INTO THE OFFICE TO CONFIRM THIS WHICH A MANAGER ALSO CONFIRMED I WAS GOOD TO GO. I THEN GET A LETTER DATED 10-06-2018 SAYING THAT I AM NOW TO BE CHARGED €58 FOR PENALTY FOR FUEL BREACH. I DO NOT BELIEVE YOU ARE LAWFUL HERE IN CHARGING ME THIS EXTRA PENALTY AND WILL REQUIRE A REFUND IMMEDIATELY. I WILL ALSO BE VISITING FARO IN 2 WEEKS SO IF THIS IS NOT RESOLVED THEN I WILL HAVE TO PAY A VISIT TO YOUR OFFICE AND SORT THIS MATTER OUT IN PERSON. IF YOU REQUIRE EVIDENCE OF THE FUEL RECEIPT OR PICTURES OF THE FAULTY FUEL GAUGES THEN PLEASE CONTACT ME. "
" AWEFUL!!! AWEFUL!!! AWEFUL!!! NEVER AGAIN WILL I USE AUTO EUROPE AND YOUR SCAMMER COMPANIES "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by NIGEL - 11 June 2018
" All as above "
" Our car hire was booked through Auto- Europe who in turn offered Centauro as the hire company. Having paid Auto - Europe the quoted amount which we were led to believe included all insurance cover. Upon arrival at our destination Centauro required another £ 69.24 for so called insurance cover. Please be aware of these underhand practices. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 11 June 2018
" spot on "
" spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN GEORGE - 11 June 2018
" Good value deal. "
" Car was only 3 months old and in excellent condition. Counter service was fast and efficient and I was on my way to resort very quickly. Drop off was very busy when returning car but again plenty of staff who were on top of the job. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 11 June 2018
" Pleased with the who;e process until the fictitious charge for fuel "
" I returned the car full of fuel having filled up within 2 miles of the drop off point. I have received an invoice for 7 euros (just over 5 litres) plus a 50 euro penalty. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 10 June 2018
" 1st class "
" 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RONALD - 10 June 2018
" To collect the vehicle took well over an hour not the best of starts after a flight. Having eventually being informed by a fellow traveller that you need to take a ticket. Then wait until you are called is not one of my best experiences. Especially when you have pre booked a vehicle. before you left home. I would suggest that you modify your booking form so that you have all the relevant details like passport and driving licence numbers and credit card information already on the hire documentation akin to other hire companies that I have used in the past. Then it would be a simple as fast process to book out the car. "
" The collection took well over an hour having to take a ticket then wait until you are called not the best experience. Especially when you have pre booked a vehicle. before you left home. I would suggest that you modify your booking form so that you have all the relevant details like passport and driving licence numbers and credit card information already on the hire documentation. Then it would be a simple as fast process to book out the car. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TIMOTHY - 09 June 2018
" See comment above to Q3. I think you should disclose the full costs of the car hire up front at the time of booking. Expedia does this - you do not and are I feel being underhand and deceitful - so no, I would not recommend you or use you in the future "
" Too many undisclosed fees at the time of booking and then just deducted from my credit card - tax on diesel car, why didn't you disclose this when booking? Fee for refuelling to full, I did this and await with interest to see if you refund this fee. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 09 June 2018
" Excellent "
" A1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IRENE - 08 June 2018
" I was impressed with Auto Europe's prices and service. "
" The car was perfect except a tyre pressure warning light came on fairly soon after I picked it up and there was no guidance for tyre pressures or how to reset the warning light. I tried ringing the roadside assistance but didn't know that the number needed a 1 infringement of it and I was cut off when I was put through to the Faro Office! I was nervous to drive the car too far afterwards in case there was a problem and Road side assistance was not easily available. I have booked again with Dollar and hope to have discussions about these things before I pick up the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 03 June 2018
" will probably continue to use you, but not sure, reference Interrent. "
" Always good in the past, but not very happy, with being charged more for one extra day, than for the whole previous week, as I missed my flight, and had to return and extend for extra 24 hours. just shows when you got someone by somewhere painful, you can do what you want. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROGER - 31 May 2018
" good "
" I did not know whereRhodium desk was If it was made clear on the paperwork to go to Goldcar desk it would have been a help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDWARD JOSEPH - 26 May 2018
" On pick up at faro airport. The staff were very helpful "
" My only concern with my carhire was your limited miles per day 43 "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by STEPHEN - 18 May 2018
" I think auto and Europe have a very bad partner here "
" Interment are very poor firm And are dishonest with made up charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARTIN - 17 May 2018
" OK "
" They want you to pay for the interior to be vacuumed out , how ever minor . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by KIERAN - 17 May 2018
" Would use again. Certainly one of the better car rentals at Faro airport "
" The whole experience was straightforward throughout. Collection and delivery were easy. My only negative was that the car was not in its first flush of youth and had a large number of scratches that I had to note down and get signed off. The inside, whilst clean, had a lot of staining to the front seats. Liked the Company, not so keen on that particular car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by PETER - 17 May 2018
" All good and reasonably priced "
" Great service. A little bit further to walk but no complaints. Very friendly and nice vehicle. Generic complain with the Algarve is having to pay a service charge for the toll roads - an additional 18Euro is holding you to ransom! There is no other way to pay on return and most people will just ignore and some may receive fines it is all very uncler and unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLEEN - 16 May 2018
" clean and tidy vhicle. helpful and friendly staff "
" easy and quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 15 May 2018
" Easy to operate website "
" Hertz staff at Faro Airport were very helpful, The car was only 2 months old and was in excellent condition clean and tidy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by MANUEL - 15 May 2018
" Overall i am happy "
" Double check the extra costs at the final agent to avoid suprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 15 May 2018
" Very swift, efficient pick up and drop off. Noticed queues at Sixt but we were attended to almost immediately. Chose not to purchase extra insurance as we had already paid this with AutoEurope. "
" Very impressed with the ease and efficiency obtaining a hire car from Drive 4 Less/Guerin. Only one negative comment: they tried to sell us their extra insurance, we had already paid AutoEurope for this, but we were informed this was with The Broker and did not actually mean anything and still needed theirs! We declined to purchase this as it seemed to be a bit of a rip off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by RUBEN - 15 May 2018
" Good price but not the best experience when one is on holiday. "
" Took one hour to find/get to the desk and check out the car. Although chose the all inclusive rate was thoroughly informed of everything it did not cover. A simple call to sort out any issues during rental would cost a minimum of 300 €. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by WILLIAM - 14 May 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 14 May 2018
" overall no issues, all went well "
" no issues as such, personnel helpful and obliging. The car itself was clean internally but there were many miles on the clock and the external bodywork had many scratches/straps. Mechanically the car was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BARRY - 14 May 2018
" Using autoeurope is easy and very competitive pricing, recommended to all my friends and fellow travelers. "
" Not the cheapest but always a very good service as a result. Deposits taken for fuel and tolls are high and consideration should be given to regular customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 14 May 2018
" Too many extras to be paid on arrival that we're not highlighted in your offer. "
" Having paid extra for a brand new vehicle was disappointed with service level when I reported an apparent engine fault on arrival at destination. The only offer of replacement involved me having to make 4 hour round trip back to the airport. They could not provide any better service. This was turned down and we struggled with the vehicle. Never again. Also didn't like the aggressive up selling attempts. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 14 May 2018
" Would use again "
" Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 14 May 2018
" It was an easy operation to book the car. The car was of the standard and class booked. We were made aware of the costs involved at the time of booking. "
" Everything went according to plan. We collected our car and were on our way in good time. The car was in very good condition. A member of staff pointed out any scratches in detail before we departed. You do need a credit card for them to block a payment. This was cancelled on drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 14 May 2018
" Very helpful if I need to contact them "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 13 May 2018
" As above "
" After my burst tyre incident the service was exceptionally good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEL - 13 May 2018
" Auto Europe is fast and easy "
" They charge a cleaning fee, this is the first time I have experienced this with a car hire company "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by PATRICK - 13 May 2018
" 45 minutes is an unacceptable amount of time to wait to collect the car especially when it is not particularly busy at this time of year, "
" Failed to correctly log damage on vehicle check-out sheet which created problem at drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by COLIN - 13 May 2018
" Overall we were very pleased with the service that we received from Drive On . The car proved comfortable, reliable and economical. Great value for money. "
" Very pleased with service provided. Only difficulty and drawback was finding location of shuttle bus as first time we had used Drive On. Bus was rather full and my partner had difficulty sitting comfortably on a seat due to size of other passengers. Return was very different, we had the bus to ourselves. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 12 May 2018
" fast a efficient "
" My only complaint would be that £50 was charged to add a additional driver to the booking I think that was far too much, as the car hire was only £100 for 19 days, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 12 May 2018
" Denied all responsibility for the deceitful and unethical charges applied by Interrent. "Not our problem"! is their attitude and they continue to profit from the scam charges applied by Interrent "
" Grossly overcharged by applying hidden charges for unrequested extras. Premium security package ar 19.2 EUR per day - complete rip-off that was not requested but applied nonetheless. I will be trying to recoup this charge through my credit card company or the courts. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by IRENE - 11 May 2018
" Extremely angry terrible start to our holiday. "
" I was angry and dissatisfied that after booking and paying on line I then had a further £268 to pay Centura or leave a deposit of £1200 which would take 10/20 days to refund, if there was no accident. I will never use your company or Centura again and will inform family, friends and colleagues what I think of your company and advise them not to book with you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 11 May 2018
" I would like to have been warned about all these extras/options when I selected the hire company. "
" Hopefully I'll be able to find a better company next time. They informed me that the excess cover that I had bought from Auto Europe did not cover most of the damage that might occur to the car. Also they tried to charge me €11/day for roadside assistance and €7 up front for hoovering out sand at the end of the rental, or €14 if I didn't pay it and brought the car back with sand in it. All the extras that they wanted me to pay would have cost more than the original rental package. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 11 May 2018
" Auto Europe provide an excellent mix of well known brands & local suppliers. Gives range to suit all budgets. We always use Auto Europe and have for many years. Takes away all the nonsense of should you book early... as you can cancel up to 48 hours before. "
" Staff very helpful & friendly. very efficient. Very happy with whole experience... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 10 May 2018
" Simply the best place to go to find good value car rentals - highly recommended. "
" Absolutely no hassles, very efficient service and great value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SARAH - 10 May 2018
" The first car I booked online, did not have a USB port in the car. I needed this to keep my phone charged during my trip to access maps/sat nav. I was presented an option to upgrade €25 to get a car that would have a USB port. This seemed expensive but I felt I had no other option at the time. If my first act had a USB port or I was upgraded for FREE, I would definitely recommend this service. But currently I feel cheated and don't feel like I would like to recommend this service. "
" The first car I booked online, did not have a USB port in the car. I needed this to keep my phone charged during my trip to access maps/sat nav. I was presented an option to upgrade €25 to get a car that would have a USB port. This seemed expensive but I felt I had no other option at the time. If my first act had a USB port or I was upgraded for FREE, I would definitely recommend this service. But currently I feel cheated and don't feel like I would like to recommend this service. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by SARAH - 10 May 2018
" The first car I booked online, did not have a USB port in the car. I needed this to keep my phone charged during my trip to access maps/sat nav. I was presented an option to upgrade €25 to get a car that would have a USB port. This seemed expensive but I felt I had no other option at the time. If my first act had a USB port or I was upgraded for FREE, I would definitely recommend this service. But currently I feel cheated and don't feel like I would like to recommend this service. "
" The first car I booked online, did not have a USB port in the car. I needed this to keep my phone charged during my trip to access maps/sat nav. I was presented an option to upgrade €25 to get a car that would have a USB port. This seemed expensive but I felt I had no other option at the time. If my first act had a USB port or I was upgraded for FREE, I would definitely recommend this service. But currently I feel cheated and don't feel like I would like to recommend this service. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 09 May 2018
" Ladies were very polite, pleasant and professional. Car was clean and of good quality. "
" Fast and Friendly service, I will definitely use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 09 May 2018
" Will use Drive On again "
" The price was unbeatable £25 for 3 days car hire. The shuttle bus to pick up car and condition of car were less good but understandable for that price! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAULO - 05 May 2018
" Drop off was quite different, (quick) "
" 2 hours to pick up the car with a child is unsatisfactory to say the least. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 05 May 2018
" Poor to put it mildly!! "
" Waited in a car park, at Faro airport, for over an hour. I was then ferried to centauro with my 8 year old son sitting on my knee. I then waited another 40minutes to be served. 3hours and 40 minutes from the plane landing to arriving at my hotel. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 04 May 2018
" Same as above "
" Used them a lot do not normal have a problem book for a month in June. Last time got a older car first Time proberly use 20-30 times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 04 May 2018
" Quick, efficient, good prices. "
" We collected the car very late, so their late opening hours (until midnight) meant no extra fee for out of hours. Staff were efficient. The car was a Fiat Punto. Quite old and had seen some scrapes but on the whole was fine for what we needed. We took the option to keep the car clean and tidy on return, which is easy to do - this saves 8 Euros. They thoroughly checked the car on return to ensure there was no extra damage, but signed it off happily and also emailed a copy of their report. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by VERA - 03 May 2018
" The worst experience of my entire life, when hiring a car. "
" When arrived to the airport no shuttle for payless showed up, I called the office for over half an hour with no answer and when I finally took a taxi to get to the office at 19.30 their office was actually closed already. I was travelling with a disable person, who ended up experiencing a fair amount of unnecessary distress, thanks to Payless. Disgraceful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 03 May 2018
" The Guerin staff at Faro Airport are all polite and efficient. Collection and Return were carried out quickly. I have used Guerin over several years aand will ciontinue to do so. "
" The car had done 27,000 Kilometers and had some superficial damages but drove beautifully. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 03 May 2018
" Very friendly staff. Only a few minutes from the terminal. Would recommend. "
" It's the 3rd time I've used Drive on Holidays. Never had any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by BARRY - 03 May 2018
" Would not use Rhodium again due to the Goldcar tie up. "
" Complicated because of the location of office.No mention that they are Goldcar who have a terrible reputation. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by BRIAN - 02 May 2018
" Use Auto Europe. They are the best. "
" A nearly new car, in good condition, at an excellent price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 01 May 2018
" Enjoyed it, but does help that they use Seat cars "
" Its a long walk from the airport terminal to car-park 4 with luggage in the pouring rain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by CLIVE - 01 May 2018
" Car was clean but needed a good service. Always use autoeurope when booking very flexible and good prices. "
" Excellent counter service as always at Faro. Personally always go for No Excess option makes it far easier on counter experience and speed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JAMES - 01 May 2018
" Sorted problem waiting for full refund "
" We didn't accept car due to being pressurized in to taking out extra insurance they were very rude and intimidating would never book with this company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAVID K - 30 April 2018
" Superb service "
" Superb service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TIMOTHY - 30 April 2018
" If you use inter rent I will not use again. "
" No car available. Offered much smaller alternative or paid upgrade to same size alternative. Pick up took over one hour. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by PATRICIA - 29 April 2018
" Counter staff queried 2nd driver free of charge (special offer). Problem resolved Everything else satisfactory apart from clarity of procedure when dropping car back off "
" See below "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by EAMONN - 29 April 2018
" See above... "
" After a speedy pick up at Faro, which was a good start, it went downhill rapidly from there. Thirty minutes wait while agents harassed customers (via selling tactics) from insurance, emergency breakdown fees then the best one, paying options for cleaning the car on return, WHAT? I took the emergency breakdown cover just to get out of there ASAP. I get to the car and inside was grimey and uncleaned how can someone not get a feeling of SCAM going on here. I reported this to the agent and she made a note of it. All this culminated in a nervous rental thinking what 'alleged' fees are they going the potentially heap on me when I return it. I cleaned the car inside and out prior to return just to make sure. A BIG dampener on my holiday and NEVER again. Why are you not vetting this company Auto Europe hence the low score I will give you about re-booking with you again and I've used you many times. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAWN - 28 April 2018
" From airport to our villa and back is 65km how is 40 km a day realistic and what a con cdw felt cheated and car was covered in dents and scrapes "
" Had to pay 80 euros for cow double everywhere also had to pay 55euros extra mileage ? Only used 25 euros petrol ????? "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARK - 27 April 2018
" I would book again through autoeutope.co.uk "
" Very good. Pick up and drop off very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 04 July 2015
FARO, PT - Reviewed by MICHAEL - 04 July 2015
" I had to call to chase up my excess refund voucher the e-mail advised I would be contacted shortly but I wasn't and I was travelling the day I ordered the excess refund voucher. "
FARO, PT - Reviewed by PAUL - 04 July 2015
" I regularly use inter rent in Faro, they are friendly reliable and professional and provide good value for money. "
FARO, PT - Reviewed by ARCHIE - 02 July 2015
" the kiosk inside the terminal was not manned but instead their business was outside a short distance away. 2 minute walk using the underpass. No problems. "
FARO, PT - Reviewed by JOHN - 02 July 2015
" Overall no real issues but they are just a little disorganised. It is a slow process anyway to pick up the car but this time the computer went down just before printing out the documents. It wasted 10 minutes and then nobody was available to check the car for damage (they had gone for a break) which wasted another 10 minutes. "
FARO, PT - Reviewed by CLIVE - 01 July 2015
" No problems good service "
FARO, PT - Reviewed by PATRICK - 01 July 2015
FARO, PT - Reviewed by STUART - 30 June 2015
FARO, PT - Reviewed by DANIEL - 30 June 2015
" Friendly service although could do better at managing people waiting to be served and give them an idea of timings. "
FARO, PT - Reviewed by PETER - 29 June 2015
FARO, PT - Reviewed by SCOTT - 28 June 2015
" Easy and clear web site "
" Excellent staff made for quick easy pick up. "
FARO, PT - Reviewed by ANTHONY - 28 June 2015
" I was taken into hospital while I was in Portugal and had to extend the rental period by 3 days. I contacted Guerin in Portugal who tried to put me through to you in the UK but I couldn't connect as it was a 0800 number. I asked a friend in the UK to phone you and you told them I had to contact GUERIN in Portugal. GUERIN seemed surprised that you couldn't help me from the UK. In the end they sorted the extra days for me in their Tavira office. They said that Auto Europe wanted them to charge me 400 euros for the 3 days but if I took it with them it would be 190 euros which I accepted. I though both charges were excessive especially yours. I thought my treatment by Auto Europe was appalling you let me down badly I will NOT be using you again "
" The GUERIN were very helpful and gave me the assistance I needed when Auto Europe badly let me down. I am a regular traveller to Portugal and if possible will be renting directly with them "
FARO, PT - Reviewed by MARTIN - 28 June 2015
FARO, PT - Reviewed by STEVEN - 28 June 2015
FARO, PT - Reviewed by KENNETH - 24 June 2015
" Smooth effortless "
" Not made to feel welcome. Sloppy inspection of car at pick-up, but extraordinarily thorough inspection at return. Many comments made about scuffs on car and 'damp' marks on seats. These were all present at pick-up. It was as though they were looking for any possible penalty. Nothing wrong with actual car but complete lack of friendliness from staff. I will not select Guerin again. "
FARO, PT - Reviewed by IAN - 23 June 2015
" I like the clarity given i.e. fuelling policy, kms policy. find website works well. "
" Check in slow but otherwise pleasant and efficient. Would use again. "
FARO, PT - Reviewed by STEPHEN - 22 June 2015
" Attempted added on sales in a heavy handed manner "
FARO, PT - Reviewed by ROGER - 22 June 2015
" Good office location at airport "
" Good cars in great condition (no scratches or dents in fact as good as new). "
FARO, PT - Reviewed by CAROL - 19 June 2015
" Could do with a slightly better definition for people carriers - a distinctions between a 'true' 7 seater or a 5 +2 seater. Although there is only 5 adults in our party, when you have to take things with you like a wheelchair & cases etc. a 5 +2 will not fit a wheelchair as well as a 'true' 7 seater "
" to speed up check-in we could provide our details before departure & they could check it on arrival as inputting data seems to take ages! "
FARO, PT - Reviewed by LIONEL - 19 June 2015
" Excellent service in spite of very late arrival "
FARO, PT - Reviewed by RICHARD H - 17 June 2015
" booking process excellent no hidden extras or pitfalls should hi light more fact that tolls have to be paid on algarve motorway and rental car will have transponder fitted which needs activated at a cost of 15 euros plus tolls which will be charged on credit card "
" rented twice now and found check out particularly quite slow "
FARO, PT - Reviewed by PATRICK - 16 June 2015
" Excellent deals and service, would recommend to friends "
" Excellent service "
FARO, PT - Reviewed by HYWEL - 15 June 2015
" Once we found them.....There needs to be clearer instructions regarding where they are... "
FARO, PT - Reviewed by DAVID - 15 June 2015
" After being told that we needed to pay a security deposit of over £1000 which we could not pay, we did not take the car hire. We have since tried to recover the monies payed out but have been told we will not receive the money payed. We are looking into taking further action. "
" They did what they had to but we could not take the car hire. "
FARO, PT - Reviewed by MICHAEL - 15 June 2015
FARO, PT - Reviewed by DERHAM - 14 June 2015
" Just a little confused regarding the name of the Office that supplied the car at the Airport as it was under " Guerin " ? Quality and arrangement for collecting and type of car was fine. "
" Very helpful, but still am confused with paying for comprehensive insurance in the hiring of the car and then paying extra when collecting the car .Needs a clearer explanation....I suggest. "
FARO, PT - Reviewed by BARRY - 14 June 2015
FARO, PT - Reviewed by ELAINE - 14 June 2015
FARO, PT - Reviewed by PETER - 14 June 2015
" Fine "
" The explanation of the payments was a little vague. I did not leave with a confident feeling that all was understood. "
FARO, PT - Reviewed by EDWARD - 13 June 2015
" The added costs were ridiculous as expected even charging a fee that was billed as an admin fee for refuelling even though we brought the car back full.. The tactic of making people pay so much at the other end is cruel and dishonest. I would rather pay more up front and be able to plan. On October new consumer rifts laws are coming into force and you won't be able to do what you've been doing. You Wong be able to put things in small print or advertise cheaper prices than you actually are. "
" It was difficult to find, they lied about how cheap their fuel was, the guy who served us was rude and unhelpful and made us wait for ages as there was only 1 member if staff on. I won't use them again. The car was the only good thing but the hassle and cost was not worth it. "
FARO, PT - Reviewed by ROGER - 12 June 2015
" Everything was smooth, efficient and fine. We have always found Guerin courteous, efficient and on the ball. "
" See above "
FARO, PT - Reviewed by MARCUS - 12 June 2015
" Our co driver picked up the car and was coerced into taking additional insurance and transponders when they were not required. When we questioned these they did not want to discuss "
FARO, PT - Reviewed by PETER - 12 June 2015
" Easy booking and plenty of good options "
" Excellent new car. Careful attention to detail. Would use again if one of the cheaper options. "
FARO, PT - Reviewed by KEVIN - 09 June 2015
FARO, PT - Reviewed by CHRISTOPHER - 09 June 2015
FARO, PT - Reviewed by ANN - 08 June 2015
" The car was what we wanted and well maintained "
" Pick up took quite some time, but staff were very helpful "
FARO, PT - Reviewed by SULTAN - 03 June 2015
" Insufficient informationwas given after reservation. When I arrived to Faro I didn't know where to go, there was no counter for Drive On Holidays, the method used to find the company is different from anywhere I have been to. I had to ask around the airport until I found a guy with Drive On Holidays sign, Auto Europe should have informed customers how to find the rental companies "
" There was hidden costs and new rent system that I have never encountered before. I had to pay 1,800 euros deposit that I wasn't aware of. "
FARO, PT - Reviewed by RICHARD - 02 June 2015
FARO, PT - Reviewed by STEPHEN - 02 June 2015
" All staff at Interrent were friendly and polite. However I was disappointed that I had to pay for a full tank of fuel. When I explaiined that I had booked on the basis of take away full, return full. I was told that their policy had changed since I booked this. I showed the agent my booking form which stated this. The agent rang his boss to confirm their policy and I had no choice but to pay for a full tank of fuel. This way the car hire company "gain" the value of at least a gallon of fuel as it is impossible to return a car empty. I have just checked on your website and InterRent is still advertised as "Pick up Full, Return Full". So someone somewhere is misleading the customers. "
FARO, PT - Reviewed by WILLIAM - 01 June 2015
" On returning the car at 7 30 am had to wait over 30minutes before the car was checked. 1 person dealing with all the cars being returned which caused the logjam. Was told that 2 additional staff would start at 8 am. I did not see the extra staff when I finally left the Guerin offices at 8 20 am. "
FARO, PT - Reviewed by MARTIN - 01 June 2015
" Very helpful and friendly. "
FARO, PT - Reviewed by VICTORIA - 31 May 2015
" Very friendly helpful staff "
FARO, PT - Reviewed by NICHOLAS - 30 May 2015
" it is reliably the most efficient and cost effective way of renting a car and I continue to use Auto Europe for all my needs. Please don't change anything! "
" Easy to use. No surprises. There is no need to use other services. When you know Enterprise or Guerin is available, relax. By the way they are the same firm. "
FARO, PT - Reviewed by KAREN - 29 May 2015
" Take care with checking your car. I hire cars regularly and have never known such a rigorous check upon return. They were intent on finding damage even though the car was returned in exactly the same condition as on collection. "
FARO, PT - Reviewed by RACHEL - 28 May 2015
" Very efficient process and highly competitive price wise. "
" Service only marred by very unfriendly counter employee at pick up. "
FARO, PT - Reviewed by STEPHEN - 28 May 2015
" It should be 'Drive on Holiday' on your documentation as there was confusion when meeting the greeter in the airport foyer. She was unaware, as were we, that ' Drive on' was the same company as 'Drive on Holiday'. It was only when we went back to her and gave our name that she found it on her list. Otherwise we were entirely happy with the service. "
FARO, PT - Reviewed by JOHN - 27 May 2015
" I have used Auto Europe for many years and they always offer the best value. I like the way you have more recently given a choice of price and contract from a selection of rental companies. "
" They were excellent. The staff were very courteous and the car was virtually new. The pick up and drop off were both quick. I have in fact just booked with them through you for August/September for 3 weeks. "
FARO, PT - Reviewed by MICHAEL - 27 May 2015
" Friendly staff in the office, the car was clean and had covered just 2000kms. No problems on return of car. Will use them again. "
FARO, PT - Reviewed by ROBERT - 27 May 2015
" very straight forward, helpful staff on the telephone, very clear paperwork to give to hirer. "
" straight forward and pleasant. nice new car. "
FARO, PT - Reviewed by KEVIN - 26 May 2015
" when we arrived to pick the car up there were only two people on duty and we had to wait about 30 mins.I the staff were very rude and trying to sell more insurance when i had all ready purchased the refund policy off yourselves. "
FARO, PT - Reviewed by PETER - 23 May 2015
" I was not happy as i was provided with incorrect information by you. alamo doesn't work with enterprise anymore at Faro airport . They work with Guerin. And Guerin doesn't have a desk in the terminal. "
" It is now alamo by Guerin. "
FARO, PT - Reviewed by CHRISTOPHER - 23 May 2015
" Seem reasonably priced but you do need to use the better car hire companies on their list, "
" Always very pleasant staff and cars are usually very good. However, like most car hire companies, collections and returns take too long. "
FARO, PT - Reviewed by LESLIE - 21 May 2015
" Great service, very satisfied. Thanks "
" Good service, great car. "
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