FIREFLY FRANCE Car Rental Reviews

TOULOUSE, FR - Reviewed by GAVIN - 28 March 2020

" Have used auto europe several times now and will use them again as they are generally very competitive in pricing and give inclusive benefits more than some other companies do. "

" Overall the staff were helpful and on this occasion the car was fine . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by IAN - 21 March 2020

" No wait. Clean car. No high pressure sale of extras. "

" Happy. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by MARC - 19 March 2020

" Condition of car would've been 10/10 but the Screen wash was completely empty. This should be one of the Basic checks. But overall very satisfied. Would Defiantly use again. "

" Staff were very helpful and courteous. A pleasure to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MONTPELLIER, FR - Reviewed by MARGARET - 16 March 2020

" Good customer care at pick up and drop off. "

" Only problem was finding the right location to park the car at drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by FAYCAL - 15 March 2020

" Very bad experience "

" No good service my booking was 11.30 but they sad comeback in 1 hour , I payed full insurance but they want to charge 850 eu in my Visa card "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CHRISTOPHER - 12 March 2020

" Overall I suggest you do not use this car hire company . I have booked direct with budget next time it may slightly more expensive but worth it to deal with a professional company that will not use cars that are not properly cleaned or checked for defects before they are hired . "

" Car extremely dirty , receipts for car parking dating back three weeks left on dash so proof car had not been cleaned for weeks. 52000 kms mileage car in poor condition and tyre pressure warning light on. Asked the receptionist to come and check the condition of the car and was told car is not clean as only two people work here instead four so no time to clean cars. Would not come to look at the car as they had been working since 8 am and now going home. At this point I did not know the warning light was on as I had not started the vehicle Reception now closed so drove to two petrol stations no air lines working. Drove to destination and only used the car twice more the second time to return for flight. Drove approx 100kms in total . Will never use this company again.c "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by DAVID - 11 March 2020

" AutoEurope is good, but would be nice to see more reviews on the hirecar companies themselves. "

" Seems a bit of a "cowboy" outfit. Guy was watching poker on his phone when we checked in (and didn't stop). Never went round and checked the car with us (on arrival or dropoff). Petrol wasn't full (booked as full-to-full). They're cheap, for sure, but worth paying an extra 5/10 € a day to not use them I say. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by MANDY - 11 March 2020

" As above and in addition, your employee couldn't tell me why I would have to pay an additional £50+. "

" I was very disappointed with the service, especially as I was told I would need to pay £50+ as I didn't have a credit card! I had already paid for the car up front (including extra insurances) and a deposit of £250 on my visa debit card). I have never been asked to pay extra as I don't have a credit card. If I am actually charged this £50+ I will not use your company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by WILLY - 04 March 2020

" Having used rental cars from Toulouse Airport in the past several years, I was apprehensive using AutoEurope and Firefly for this short duration of rental, since car was only used to deliver me to my home in Mirepoix where I then placed in garage and used my own vehicle. Previous customer experience website's tended to be very negative. Currently having returned post rental , I have to admit currently I am extremely pleased with the service I have received and would certainly recommend and use these service ( AutoEurope and Firefly) again in the future "

" Well lets not get ahead of ourselves, I still have to see my next Card invoice to make sure they are not playing games , as other upset users have posted on Internet. Until now, all was very professional and the lady on collection at Firefly could not have been any more helpful and friendly. I admit I was ( and currently am ) concerned following reports posted of "horror stories" from other customers using them in other countries, but if I have no nonsense, then I cannot recommend them ( Toulouse ) any higher. Superb service. PS !! ...to alleviate concerns I took a video of the vehicle on collection and another on return to prove all was well and car was fully fueled ..plus copies of fuel receipts posted into Toulouse Airport office. If I do not have any later dispute nonsense, I will also be taking to reporting sites to promote praise for Firefly Toulouse Airport , since there are many negatives currently doing the rounds. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ODETTE - 02 March 2020

" Easy to book "

" Great value and service, just needs to be clearer about where you leave the key when returning the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CARCASSONNE, FR - Reviewed by NEIL - 27 February 2020

" Excellent "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by PAUL - 24 February 2020

" As above "

" They ripped me off- avoid at all costs! Despite having my own excess protection policy they made me pay for their own excess reduction policy and the tank of petrol. The car was dirty when I collected it. For the money I could have rented a Mercedes! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TOULOUSE, FR - Reviewed by ALEXANDER - 24 February 2020

" Good experience. "

" Seamless pick up and drop off with courteous and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NORMAN - 14 February 2020

" Have used several times and found it easy to rent a car at a good price, with easy communication "

" Generally very satisfied, but we were not forewarned that the car rental office was being renovated, with no one there to check the car back in. Luckily a workman told us just to leave the vehicle and take the paperwork to the Hertz desk in the rental centre. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by LAURENCE - 09 February 2020

" ok "

" no member of staff on arrival and had to wait 25 minutes "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 7

PARIS, FR - Reviewed by NAAMAN - 08 February 2020

" The car that I received stank of cigarettes smoke. It was disgusting having to drive over 500 Km in the stink of old cigarettes. "

" The car that I received stank of cigarettes smoke. It was disgusting having to drive over 500 Km in the stink of old cigarettes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by ROBERT - 31 January 2020

" One comment that because Firefly are not in the main car hire building there were not enough prominently placed direction signs to the cabin "

" Very quick and efficient but I was the only person picking up a car at the time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by JOSEPHINE - 13 January 2020

" I have booked all my rentals via AutoEurope. Each one has been trouble free and very competitive. All transactions are hassle free Ben cancellations. Very satisfied. "

" Collection of car was quick; staff very efficient and acknowledged I was a regular renter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by TRACY - 09 January 2020

" Easy to book and great price "

" The original vehicle developed a fault. A replacement car was sourced. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CARCASSONNE, FR - Reviewed by SHAUN - 08 January 2020

" Firefly are always good. The only thing I would like would be for it to be cheaper as I hire cars so often "

" always nice staff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by CELINE - 08 January 2020

" Very easy way, all good ! Lot of choices and options as well! (I.e full cover package ...) "

" Good deal. Easy to book. Pick up and drop off perfect, No issue at all. Friendly on site. Thank you. Will book again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MARTIN - 23 December 2019

" All good. Use again "

" Always use them, always the cheapest "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PATRICK - 15 December 2019

" Fine "

" On return suggested that car was checked while we were present but were told it wasn't necessary. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JASON - 14 December 2019

" All good, I need a car in March any voucher codes please? "

" Had a sat nav 'forced ' on me on the way out, but a very kind lady sorted this on the return...I hadmy own and didn't require or book it! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RAYMOND - 12 December 2019

" No problems with auto Europe so far. "

" Upon arrival their office was not occupied and we had to wait 20 minutes for somebody to return. The car was not clean and had far more damage to it than was noted on the paperwork. When I queried this I was told to take photos and a video. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

TOULOUSE, FR - Reviewed by ROBERT - 11 December 2019

" It's difficult to know which car hire company will fulfil the request at time of booking. I will look for another provider in future. "

" The office closed at 6pm. I arrived a few minutes after that because there was a very long queue at passports. I waited outside the office and tried to call Auto -Europe, whilst I was on the phone someone from Firefly turned up. She told me that I was late and I should have been on time and they close at 6pm. She said I was in the wrong and charged me 30 € administration fee. Her attitude was unbelievable. The car had a tyre pressure warning light on, I went back to the office but she was gone. I hope never to use Firefly again, and after this experience would not be happy using Auto Europe. I will be seeking a refund of the 30€ fee, "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 3

NICE, FR - Reviewed by CRISPIN - 11 December 2019

" good "

" bit slow if thee was a q... but otherwise better than the big ones "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ROBERT - 10 December 2019

" When I returned the car there were no staff from Firefly on the premises so I left the key with another guy (who I think worked for Hertz. He said he would pass the key on. About an hour later I had a phone call which cut off before I could answer it but when I rang the number back it transpired to be Firefly. They seemed annoyed that I hadn't made a new booking but when I explained to Kevin (who was the guy on the phone and who was very helpful) he accepted in the circumstances it would be OK. I suspect this was because there had been no problems or damage to the car. I suggest that in circumstances like this the rental company should be automatically prepared to extend the hire without a very time consuming visit to their office. "

" We had to extend the hire by three days due to a strike at the airport. I telephoned to advise Firefly of this (which they already new) and at first I was told I had to go back to the airport to complete a new hire agreement. I pointed out that would be very inconvenient so the guy I spoke to agreed it would be OK when I returned the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SANDRA - 30 November 2019

" The only thing was that the fuel tank counter was faulty. I explained on the return as it looked half full when in fact it was full. "

" Very helpful check in staff especially as it was a bad day for travel. There was lots of rain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by CAMPBELL - 27 November 2019

" Easy to use. I needed to clarify something on the phone and the staff member was well informed, clear, helpful and pleasant. "

" Arriving late, Firefly office was unstaffed and we were re-directed to Hertz, but this was fine and very quick. The car was very new and clean. When we returned it the office was staffed and the Firefly people were courteous and friendly. Just what you want from a car-hire company! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MARK - 27 November 2019

" Very efficient and friendly staff at the counter. Good experience thanks "

" Very efficient and friendly staff at the counter. Good experience thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ALEXANDER - 23 November 2019

" See above "

" Staff were very friendly and efficient. No hard sell for add-ons. Car was clean and worked fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by JOSEPHINE - 23 November 2019

" AE is always reliable and OFTEN provides good value for money. "

" Efficient service, as usual. Car provided was ok but quite cramped/ tight inside even for just driver and 1 passenger, and very slow to accelerate. Therefore not as good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CATHERINE - 12 November 2019

" DREADFUL ! THIEVES ! "

" MY DEPOSIT IS BLOCKED SINCE 20 OCTOBER, DATE OF THE RENTAL. WILL SUE THE COMPANY IF NOT UNBLOCKED IMMEDIATELY !!!! NO SATISFACTORY ANSWER FROM AUTOEUROPE SO FAR ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CARCASSONNE, FR - Reviewed by BRIAN - 07 November 2019

" the whole experience was excellent, the staff, the car, ease of picking up and dropping off was excellent, thank you all at Firefly. "

" staff very efficent and friendly, car was in good condition with no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANTHONY - 05 November 2019

" As above "

" Good value overall. Friendly service. Decent car. Not as well cleaned or overall as tidy as I would normally expect but perfectly acceptable for the price you pay. Still not received a final bill. This would be my only negative. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by ATHAR - 30 October 2019

" Not likely to use Firefly again, a broken hoover meant dirty cars, not nice to sit in other people's debris for 3 days. Car not full on pick up and staff lying about the guage. The staff not being in the cabin and having to wait for them in the rain. Staff not really bothered about customer experience. Very unprofessional. "

" The car was dirty on pickup, apparently the hoover had broken down. The fuel gage showed less than full tank on car, we were told the guage was faulty and the tank was full. Sadly that was not true, when we filled the tank the guage seemed to work just fine. The office was frequently unmanned with a sign saying 'back in 10 mins'. We waited for half an hour to return the car as there was no one about. The staff were rude and dismissive. It was a very unpleasant experience and we will make sure not to use the same company in the future. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by JAMES - 29 October 2019

" see above "

" excellent service and the attendant at Marseilles Airport was exactly what you would wish for - very impressed :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NICK - 29 October 2019

" also complained about auto europe website not noticing that I was the lead driver on both vehicles I booked and when I called you to amend I wasnt allowed so had to pay for a 2nd driver - poor! "

" cars provided as damage free with instructions to take photos of existing damage - other companies have described the damage already and are not trying to catch you out. On return reluctant to check vehicle and sign it off but I insisted as feeling of distrust was there "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CARCASSONNE, FR - Reviewed by ADRIAN - 29 October 2019

" Very happy with this car hire "

" Friendly and knowledgeable staff on the desk in Carcassonne. Quick service. Nice clean car. Very happy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GUY - 23 October 2019

" Good website. Price so much better than other companies "

" Most helpful staff also quick efficient and good humoured Will book with them next time if the price is right. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by CHRISTINE - 22 October 2019

" Easy booking process and very good service at the airport. "

" On this occasion the process was very smooth. Staff friendly and efficient. No problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ALAN - 22 October 2019

" Friendly staff and they didn't try sell me insurance like some other companies do. Overall very satisfied as no real issues with car. "

" No water in the windscreen washers. Possible tracking issue with front wheels made a noise. Dust on the dashboard, but otherwise fairly clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CARCASSONNE, FR - Reviewed by ANTHONY - 20 October 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by SIMEON - 20 October 2019

" We missed our flight due to personal misfortune. Our day was thrown into chaos - trying to sort out new travel plans and get accross town to a different airport. We called AutorEurope as soon as we had a moment to do so - only to be rudely told that because it was 2.5hrs after our pick up time, our car had been "sold" and our pre-paid rental fee lost. At no point did Autoeurope try to contact us to ask if we still intended to pick up the car or ward us that unless we got in touch the rental would be lost. This caused us a huge amount of extra pain and expense on an already extremely difficult day. You should be ashamed of your lack of customer service and lack of humanity. Unless things with your company change dramatically, I will never use it again and will be telling everyone else about my terrible experience with you too. "

" We missed our flight due to personal misfortune. Our day was thrown into chaos - trying to sort out new travel plans and get accross town to a different airport. We called AutorEurope as soon as we had a moment to do so - only to be rudely told that because it was 2.5hrs after our pick up time, our car had been "sold" and our pre-paid rental fee lost. At no point did Autoeurope try to contact us to ask if we still intended to pick up the car or ward us that unless we got in touch the rental would be lost. This caused us a huge amount of extra pain and expense on an already extremely difficult day. You should be ashamed of your lack of customer service and lack of humanity. Unless things with your company change dramatically, I will never use it again and will be telling everyone else about my terrible experience with you too. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by DAVID - 20 October 2019

" very professional service and freindly staff. "

" nice little car..just what we needed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by STEPHEN - 16 October 2019

" Good price. Clean car. "

" Easy check in and drop off. Pleasant staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by SARAH - 14 October 2019

" Great "

" Great staff and customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by WAYNE - 12 October 2019

" Great service "

" Great service and staff. We have used them a number of times. However this time the car was not clean! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by MAURICE - 10 October 2019

" See my comments about Firefly. "

" The only thing that annoyed me was that the Firefly counter staff man gave me a hard time trying to sell me their extra insurance to cover the deposit which I had already taken out with you. Not only that but they increased the collision damage deposit from 1,500 euros covered by you to 1.600 euros, and the Theft Protection deposit from 1,500 euros covered by you to 2.000 euros, So in theory I was at some risk. You ought to have a word with them. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PHILIPPA - 10 October 2019

" The car was a nice nippy Opel and had only 16,000 Kms on the clock so was new. I would recommend Firefly if I went back to Bordeaux but only because I now know what to do and not waste time. Very happy with the price. "

" We were told the counter was in the terminal - it wasn't so we wasted 1/2hr looking for it until someone told us it was in the carpark. The car had loads of bumps, scratches and dents in and no-one came to the car to inspect it with us but they said just take photos and it will all be fine - this was time consuming. Interior hadn't been cleaned - they said just take photos. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NICE, FR - Reviewed by BRUNO - 08 October 2019

" Your staff misled us on the 28/09 reassuring that the agence will be opened despite we informed them that our flat was delayed until 23:00. We had to rend a car from Avis at the last minute for the very expensive price of Euro 353.10 for a day to reach our resort. When we complained the day after to AutoEurope and asked for our initial rental to be renewed we had to pay for a new rental £178.43. I will raise a complain and ask for refund from your company. "

" The agence was closed when we arrived despite the reassurance from AutoEurope staff that they will be opened until 12:00am! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by CIARAN - 08 October 2019

" Very good value, staff were helpful and polite, no pressure to buy extra insurance. Car was good, collection and drop off was straightforward. I was worried by bad reviews but everything fine. "

" Everything was smooth and easy. Staff were polite and helpful. Very good value. Car didn't seem to have been cleaned, which was not a problem but was just concerned we might be charged a cleaning fee for dirt that wasn't ours. However this wasn't the case so all okay. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by JOHN - 05 October 2019

" Pick up difficult to find "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by ANDREY - 04 October 2019

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DANIEL - 01 October 2019

" Great thanks "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 01 October 2019

" I dont blame you for Firefly since I know you just offer prices but it would be good if you offer a link to reviewing sites. "

" Compared with our experience of Firefly in Athens which is very good, the Marseilles office is terrible. The office is understaffed so it takes a long time to pick up the car but that is something I can live with. However the drop off is hopeless because you have to join the queue with those picking up. I waited 20 minutes but in the end just left the keys on the counter and left but we missed our flight as a result. There were staff in the office literally doing nothing but thery would not check the car in. In Athens you drive the car in:- it is immediately looked at by staff and the petrol and mileage noted and thats it:- no hassle. I got the impression that Firefly as a low cost version of Hertz is trying to persuade customers to pay more and hire from Hertz. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CHRISTOPHER - 01 October 2019

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JULIE - 01 October 2019

" Very easy to deal with "

" We got a free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SHRAVAN - 30 September 2019

" I always find the best car rental deal! what more can you ask for ? "

" Great value, convenient location, professional service ! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by ANGUS - 27 September 2019

" ? "

" The drop off is always very slow otherwise all OK "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 9

NICE, FR - Reviewed by LUCINDA - 26 September 2019

" I was cross that having purchased Auto Europe's Car Hire Excess Guarantee, I was told by Firefly staff that "it did not apply to them". and was consequently forced to purchase additional insurance from them at a much higher price - more than doubling the cost of rental. A real rip-off. "

" Nothing to add "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

NICE, FR - Reviewed by STEVEN - 26 September 2019

" Will use again ! "

" All good for the money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by SUZANNE - 23 September 2019

" These guys seem to have a bad rep, but I've used them a few times now and they're great. At the Biarritz office they're very friendly, helpful and efficient. I think they're great value for money. Highly recommended! "

" These guys seem to have a bad rep, but I've used them a few times now and they're great. At the Biarritz office they're very friendly, helpful and efficient. I think they're great value for money. Highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by STUART - 18 September 2019

" Newish car under 30k miles. Drove well. Happy with the service. "

" Great staff and easy enough to find. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CHRISTOPHER - 16 September 2019

" As above "

" They seem very stressed and on pick up and drop off there were just customers complaining about things. Personally we had no issues but it did leave a very uneasy impression. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by JEAN-LOUIS - 13 September 2019

" I travel abroad and rent cars regularly for business and have always been delighted with the service, prices and insurance options offered by Auto-Europe. I highly recommend them to anyone. "

" The no franchise option I had taken has greatly facilitated the rental process but nevertheless, the staff were very helpful and very nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PHILIP - 10 September 2019

" Was easy "

" On arrival they are dismissive of the excess insurance cover I have already purchased and push hard to get me to take theirs explaining that they are expensive for any scratches etc incurred. They advised the car had been checked and was fine ...i got to the car to find it covered in dents/scratches and had to spend 20 mins getting these items verified by Firefly. On return if you haven't taken their insurance you have to wait in a queue ..which turned out to be 40 mins to get them to acknowledge no further damage. Very poor approach "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by CLIVE - 09 September 2019

" Autoeurope always if good service and costs matchbthe initial quote. It would be better to add an extra driver when booking at a nominal cost "

" Good customer experience friendly staff efficient pickup and drop off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CARCASSONNE, FR - Reviewed by JOSEPHINE - 08 September 2019

" As above "

" I've always found both staff and vehicle efficient from Firefly and therefore very good Value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JANET - 02 September 2019

" Already booked for next time "

" Very happy with everything... already booked for next time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by DEBORAH - 29 August 2019

" As in 3. "

" Friendly, fast, helpful, polite - brilliant staff both in and out of the rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DAVID - 28 August 2019

" Although it took 3 separate calls to customer service, we managed to finally get a concrete time we had to arrive by so they wouldn't give our car away because we were massively delayed. "

" All good, easy collection and easy drop off. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by WILLIAM - 24 August 2019

" Everything was very good. Suggest that you provide a detailed map of the location to help future renters "

" Everything was very good. The only problem I had was trying to find the drop off office after the rental. I think a detailed map of the drop off area with instructions of how to get there from Nice would really help Many thanks Bill Lyons "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by GORDON - 21 August 2019

" No problem with Auto Europe. The problem is with Firefly Carcassonne. "

" I was originally very pleased with Firefly and gave them full marks, but since then I have located a payment on my credit card for £53.90 which was debited on the 5th.August, the date I collected the car. Can you advise what this was for as I had my own excess car hire insurance. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ROGER - 16 August 2019

" Straightforward and efficient. "

" relatively painless. I was not impressed with the Fiat Panda. But that was not Firefly's fault, other than choosing it for their rental fleet. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by SARAH - 14 August 2019

" Great "

" Nice staff, fast service. Car not very clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by ABIGAEL - 13 August 2019

" I've used Firefly once before which is why I choose them again. Would definitely recommend them and use them again. "

" The staff were friendly and professional both when picking up the vehicle and returning it. It was a very speedy process as well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOHN - 09 August 2019

" Nothin to add "

" Car was dirty when picked up and we had to wait for office staff to arrive "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

PARIS, FR - Reviewed by DAVID - 08 August 2019

" Everything was fine except for the cleanliness inside the car. "

" The issue I have is that the inside of the car was not clean. I did not raise this because I was in a rush. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MONTPELLIER, FR - Reviewed by CHANTAL - 01 August 2019

" I rent cars all the time. Had never heard of firefly but they were fine and reasonably priced. Happy customer. "

" Really nice person at the desk, hardly any queue. Car was as expected. Relaxed and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARIAN - 30 July 2019

" I have no issue with Auto Europe but I certainly wasn't pleased with Firefly - with anything about the rental experience!!! "

" Over an hour wait at pick-up. Car in dreadful condition but most of it not recorded on rental agreement. Was told to take photos of damage which I did but at drop off there was a 4cm scratch which I had not seen and I was charged €85 for this damage which I had not caused! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by FRANCIS - 29 July 2019

" As above. Car also had something spilt on the back seat when we were given it. This had to be cleared up before we could drive off "

" Staff not rude but no very helpful either. We were given the car with no basic instructions and had to ask lots of questions. A brief introduction would have saved us a lot of time "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by JOHN - 26 July 2019

" Overall very good "

" Excellent - apart from being faced with a 70 euro charge at drop-off for cleaning the interior. Fortunately this was reduced to 15 euros but it did upset me. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by PETER - 25 July 2019

" See above. "

" We were delayed inbound and the Firefly office was closed - even though your voucher said the car would be held for 2 hours after office closure, it wasn't. Nobody was at the Firefly office. We were redirected by security to Hertz who told us that Firefly used to handover late arrivals but don't anymore. As a result, we had to pay for a new rental car at an additional expense of €212. When we rang you you said you could do nothing to help. We have since registered a claim from you for a refund. We will be cancelling our future booking and booking direct. Such a shame as we have been customers of yours for several years. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by WITOLD - 22 July 2019

" i lost 650 pouds newer again "

" terriblle, book car for 10 days ,try to colect but office cloust 9 pm and say anything ,but on agriment was 10.30 so we lost car and money we HAVE T0 RENT AGAIN ,i try to ask for refund becouse its anything wrong wit me just cloust office 1,5 hour early ,not recomend "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by PETER - 22 July 2019

" Very good but the proof of their service would be revealed if there was a problem ! "

" Ran on rails. Firefly a little uncertain where the car is parked. Up to you to find it.Car was new "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by GARY - 22 July 2019

" Good correspondence through email about my booking. "

" When picking up my vehicle the counter staff member told me there was no damage but if I noticed any to take photographs. When I went out to the vehicle the back wiper was missing, there was a dint near the Renault badge on the boot, there was multiple scores on the body work and a wheel trim was badly scuffed and buckled in places. When returning the vehicle I raised this issue when the counter staff to ensure I wasn't charged. Once I showed them I had photographic evidence of the damage from picking up the vehicle they said the car must have vandalised in the car park, however some of the damage was obviously through driving. They told me there would be no further charges. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by DEREK - 21 July 2019

" The service was quick and efficient. The car met our expectations. "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by ONORIO - 08 July 2019

" See box 3 ! Terrible experience very unprofessional! "

" Arrived at 11am at Firefly desk it was closed as it was s Sunday! Whereas all other car hire desks open. After waiting in a queue at Hertz for an hour only one person on duty seeing to cars out & in we were given a dirty scratches car & no one to check it with us & on return Friday at 1.30pm Firefly desk closed AGAIN!! Went to Hertz they took keys but would not come out to check car!! Therefore totally dissatisfied with experience as hours on booking form did state they would be open at this time! Can't believe A national company like Firefly closes on Sunday & lunchtimes during peak hire periods..... NOT GOOD AT ALL!!! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARC - 04 June 2019

" Fast pick up, bit pressurised by Firefly staff to take additional insurance. Slower return, had to wait 10-15 mins "

" Good car, cruise control not working "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by PAUL - 03 June 2019

" I wasn't impressed with the service though the car was of an acceptable standard "

" The counter staff were very pushy trying to up-sell extras. There was a big queue and lots of disgruntled customers "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 6

NICE, FR - Reviewed by MIKE - 17 May 2019

" Would always prefer Firefly on service throughout. "

" Excellent service throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ERIC - 04 May 2019

" Smooth experience. "

" Overall experience: very good. Positive: The guy at counter at CDG airport was so effective I had my car in less than 5 minutes. Same thing at drop off. Negative: condition of the vehicle. Some broken things inside vehicle. Hard to find their office for drop off at CDG airport since they don't have a sign on the road. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

NICE, FR - Reviewed by SARAH - 27 April 2019

" Thanks "

" Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by JOSEPHINE - 18 April 2019

" As above. "

" Car pick up was quick and efficient. New offices are great and comfortable. Drop off took too long. Told by staff to wait until she's checked the car which was parked at the designatedFirefly boxed at the back of car park. Then she proceeded to see to customers at the counter! We couldn't wait any longer and told her we needed to go and she agreed before she inspected the car? It was simpler with a drop off area with staff at the front of car park. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANTONY - 14 April 2019

" I have already recommended them. "

" Have used Firefly about 10/12 times now and have always found them perfectly straightforward and efficient and they don't try to sell you extras that you don't need/want. English speaking staff are always courteous . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by SIBYLLA - 12 April 2019

" Very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by KEITH - 29 March 2019

" As above "

" Fantastic no queuing absolutely perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by GEOFFREY - 10 March 2019

" None "

" I have none "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOHN - 08 March 2019

" Always very straightforward and usually best deal. "

" Always try to sell extras, drop-off with 'empty tank', etc. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NICE, FR - Reviewed by MARK - 06 March 2019

" This time both bad and expensive "

" Shocking and have complained through your form and sent receipt and heard nothing back. Suggest you remove firefly from your operators list! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 6

CARCASSONNE, FR - Reviewed by MARTIN - 25 February 2019

" Good all round "

" Easy pickup and return quick and well priced "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SIBYLLA - 25 February 2019

" I find Firefly at Nice airport to be a friendly and efficient company. "

" I always find the Firefly staff to friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ROBERT - 14 February 2019

" As above. "

" The oinly comment I could make is that I am a regarlar car hirer in Carcassonne. Surely with computers all my details should be quickly obtained and thus save time queing at the collection desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by JOHN - 13 February 2019

" Ok "

" Nobody in office when I called to collect car (my flight early). Counter person v poor at explaining contract which appeared to contain a deposit towards costs of petrol in tank. Had to provide receipt for fuel put into tank by me before return (full). I'm still uncertain why thus was needed "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PATRICK - 31 January 2019

" Autoeurope are always good - it is the car rental companies that let me down. "

" Office was closed "away washing cars" meant a 20 min wait in the rain. Car had two points of damage that were not recorded. Kilometre start reading was over 1,200km below rental agreement - exposing me to significant penalty. Both these required return to rental counter, additional wait and delay "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 4

CARCASSONNE, FR - Reviewed by JOSEPHINE - 29 January 2019

" AE easy to book, reliable and plenty of flexibility. "

" Excellent and efficient check out of vehicle; staff acknowledge customer loyalty, gave me a free upgrade! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by PATRICIA - 24 January 2019

" no issues "

" Very helpful staff, no wait, clear instructions, clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by TERENCE - 23 January 2019

" Good car hire easy to pickup and drop off car "

" Quick efficient and staff were very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by IAN - 03 January 2019

" Firefly was excellent in its flexibility when my recent return flight to Gatwick was cancelled...thank you for your understanding. "

" I continue to be very impressed with the service offered by Firefly. It perfectly fits my requirements of a lilmited daily distance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by BARBARA - 29 December 2018

" no problems "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NICHOLAS - 17 December 2018

" Cool "

" Cool. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LEIGH - 12 December 2018

" a bit unfair we had to pay for a full tank of petrol when we only used half "

" a bit unfair we had to pay for a full tank of petrol when we only used half "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANDREW - 12 December 2018

" Very easy from start to return thank you "

" Brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by STUART - 05 December 2018

" Excellent service "

" No sales pressure for add on cover. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by STEPHEN - 03 December 2018

" Very efficient "

" No one at the office when we dropped off the car and still waiting for confirmation that everything is OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

NICE, FR - Reviewed by CLAIRE - 30 November 2018

" Smooth pick up and drop off "

" As expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ROBERT - 29 November 2018

" Quicker than most other car hirers when at collection desk although for a regular hirer I would hope the process could be speeded up. "

" Very friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 29 November 2018

" Overall the Auto Europe experience was good, only being let down by the Firefly experience. "

" Unfortunately, when we arrived in Toulouse in the afternoon, the Firefly office was closed and the telephone number on the door was not connected, so had to wait for at least 25 minutes for someone to turn up. The car had marks on the body work that were not identified and the attendant said that this did not matter as they were not big enough to warrant attention. When we returned the car at the allotted time, we encountered the same situation, with the office being closed and we dropped off the keys into their secure safe, without confirming our return to a representative, which is not how things should work. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by ROSALIND - 28 November 2018

" Having heard all sorts of terrible stories about car rental, we were really worried about it, but our pick up and drop off were smooth, and we wouldn't hesitate to use Firefly again. "

" Practically hassle free, just a few points: 1. No desk in Bordeaux airport, and nothing to say we just needed to go outside to the rental car park. 2. Would have appreciated an email to give a breakdown of the additional costs taken from my credit card after returning the vehicle - can only assume it was for cleaning and a litre or two of fuel, but as the car wasn't that clean on collection, think this is a bit of a sneaky Euro! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by ROGER - 24 November 2018

" The pick up staff were unhelpful and clearly out of their depth. Drop of staff were OK'ish. "

" Car offered was a higher class, 7 seater family carrier than the class C ordered and paid for, but it was in poor condition , missing a luggage cover (essential for where I was going) and had a child seat occupying the rear seats that could not be removed.. I had ordered the class C car because I wanted 4 adult seats. The only resolution to this was to give me a class B car and free 2nd driver insurance, which was irrelevant for me. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

NICE, FR - Reviewed by ROBERT - 22 November 2018

" Car OK, a Renault so I wasn't particularly impressed. No fuss on return and no pressure to take out collision damage waiver insurance. "

" The Firefly office in Nice is in Terminal 2 which is a bus ride and a long walk from Terminal 1. It is separate from the other car rental companies so quite difficult to find. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by DAVID - 14 November 2018

" Top staff "

" Top staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by MARC - 09 November 2018

" Disappointed that Auto Europe gave untrue information about location of FireFly at Nice airport. I would not have booked if I had known there was a 400m walk in the open air at the peakof the rainy season. "

" To hire with Firefly at Nice airport you need to - bring boots and umbrella; - bring a torch; - allow lots of extra time to find the rental location and walk to the terminal (no shuttle bus). Poor location at Nice airport - NOT IN CAR RENTAL CENTRE - 400 metre walk in the pouring rain, POORLY signposted. BRING BOOTS AND UMBRELLA. Car bodywork had significant damage that was not recorded. Unforgivable. Car bodywork was dirty. Cars are stored and returned outside, with poor lighting. So after dark you cannot easily (a) check for damage (b) make sure you have not left anything inside. So BRING A TORCH. Other than that... fine. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MONTPELLIER, FR - Reviewed by KEITH - 05 November 2018

" Very annoying. "

" As there is only one person working there, he wasn't available when we arrived or when we returned. The parent company, Hertz, wouldn't deal with us on arrival but we were directed to them on return. No one checked the car while we were there. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by SARAH - 02 November 2018

" Ok, could have been better "

" Car was dirty. Marks on the vehicle were not recorded. They would not check the car on return and I had to ask the to mark my contract that everything was ok. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

NICE, FR - Reviewed by BARNARD FORTUNE - 01 November 2018

" Cars from firefly are old or reconditioned "

" Cars from firefly are old or reconditioned "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CARCASSONNE, FR - Reviewed by PHILLIP - 01 November 2018

" As i said no car available on pick and still no refund, AutoEurope customer service were rude to me when i phoned to resolve the issue. I wont be using your company again "

" No cars were available when we went to pick the cars up and we had very young children with us. Staff were not helpful and i still haven't received a full refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by EDMUND - 01 November 2018

" Very good "

" Very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOSHUA - 31 October 2018

" The excess cover insurance is a fantastic and affordable way to get peace of mind and I will use Auto Europe again just for this reason. "

" Completely hassle free! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by THOMAS - 31 October 2018

" Probably won't use Firefly again "

" Rang the help desk 2 days before and clarified that as the main driver does not have a credit card, we could use a debit card so long as 1) insurance was purchased 2) the card was in the main drivers name 3) it was embossed 4) it had a visa or MasterCard logo. The call agent (who can I just add was extremely polite and helpful!), informed me that this was all listed in the terms and conditions which I had printed off along with my booking receipt. Upon arriving at the Firefly desk in Bordeux, we were told that we would also need to pay for a full tank of petrol as we did not have a credit card. I queried this as this was not mentioned over the form, nor in the terms and conditions I agreed to and had in front of me. The man at the desk presented what can only be described as a hand drawn flow chart and told me that the diagram was the terms and conditions and that AutoEurope's T&C's do not apply as they are the broker. I work in insurance so know this is definitely not the case so challenged this. Eventually the man gave in and said he will not add the petrol charge (which was €120!!!!!). Can't help but feel that they are using this tactic on us foreigners thinking it won't be challenged and they can get away with this. Definitely won't be using Firefly again for this reason, sadly. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PAUL - 30 October 2018

" Only problem was it was raining on return so got a little wet returning to airport depatutr "

" Very pleasant . Efficient and quick service both collection and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by STUART - 27 October 2018

" Firefly are my preferred hire car provider and I usually look to see if there is an attractive offer from them "

" Efficient and friendly staff offering value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by NICOLA - 22 October 2018

" As above "

" Because of a dispute at the checkin we ended up waiting 20 mins before we were seen as there were not enough staff. The car was filthy inside and lots of dents and scratches. The drop off because it was before the office opened was very unclear what to do and we had been told that we could bring it back empty and were told what we would be charged, but there was noone to confirm this. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

NICE, FR - Reviewed by PHILLIP - 20 October 2018

" See above "

" No problem with taking the car out, HOWEVER there is NO dedicated place for returns, one has to join the queue, which can take longer time. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by RICHARD - 16 October 2018

" see above "

" Main concern being that we had our own insurance cover and while we understand the offer of taking up the company insurance - simplicity/convenience - the proposal was unrealistic and very expensive. We were then treated as second class customers.... and the vehicle which was pre-booked was not completely clean. we were of course invited to inspect for any scratches etc which were not already shown on the log .... there were numerous , and also the parcel shelf was missing [ which itself meant security concern and inconvenience when parked in public areas] A number of the scratches which were not marked were partly obscured by dust ... others turned out to be no more than streaks/dust but only detected by laborious "cleaning by ourselves in order to verify. Before driving off we pointed out the additional scratches/marks which we were able to see and asked for them to be recorded. This was actioned somewhat dismissively and we were advised instead to "take photos" - which we did for good measure. On return again we were treated as second class... a brief inspection followed and the inspector picked out two tiny marks low down on front driver-side wing. I acknowledge that I had not seen either of these although they would have been very difficult to detect at initial hand-over because of the unclean state of the car. Indeed I still believe that one of these was in fact an engrained dirt streak. However coincidentally I offered up the photos I had taken at start and the inspector confirmed that both marks were indeed present at that time - and thereby released us. HOWEVER this experience is unsettling and makes us cautious of such hire for the future. The responsibility was the company's to provide a car in complete state [ this was not] , clean , and with proper recording of blemishes. The way this transaction was handled is tantamount to bullying the customer and misrepresenting responsibilities. I set this out for you as a company as there is scope for improvement. Indeed we have had some similar experiences [ and worse] with another company. It seems that this is a poor trend within the industry which will go before Which and similar consumer media. we urge you to address positively in the interests of your customers . "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 2

TOULOUSE, FR - Reviewed by NICHOLAS - 15 October 2018

" The booking experience through Autoeurope is fine but please see above regarding Firefly. I know this is a budget rental but if a service is offered for that price then that service should be provided. Every time I have used Firefly the collection process is slowed down by either having to wait for staff to arrive or having to request a yellow vest or warning triangle that is missing or query the level of fuel in the car or point out damage that has not been noted on the collection paperwork (necessary as I don't want to take out their expensive additional insurance as I have an annual excess protection policy, which costs the same or less for a year than their insurance does for a week). I also don't really understand why the price of rental differs by such a huge range between the different rental companies, "

" Whilst the hire of the car itself was ok apart from the fuel gauge not working properly and there being no yellow vest in the car ( a legal requirement in France) the collection was a slow process, as on arrival the office was shut and a notice in the door saying that staff were preparing cars and would be back in a maximum of 25 minutes. the consequences were that after an already delayed flight(which I notified Firefly about) we were further delayed at the car hire collection by what seems to be a lack of staff. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MONTPELLIER, FR - Reviewed by DAVID - 14 October 2018

" Prices on one day rental were all very high. Not sure why. "

" The car was Spanish (unusual in France) but worked OK. Reception guy was fine. Desk was closed for return - we left keys in a deposit box. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by MICHAEL - 13 October 2018

" Auto Europe is good "

" Only one member of staff present. Service too slow. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 6

TOULOUSE, FR - Reviewed by DIANA - 13 October 2018

" As above "

" On pickup the car had 7 damages - very scruffy. On return the office was locked with a "Back in less than 45 minutes" sign. Had to leave the keys in the keydrop to avoid missing flight so did not get condition agreed. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 4

TOULOUSE, FR - Reviewed by STEPHEN - 11 October 2018

" very good,would use again "

" very good,but only used 1/2 the fuel when paid for full tank. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by STELLA - 11 October 2018

" All went smoothly "

" All went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by RICHARD - 10 October 2018

" Outstanding. Could I have a final bill please for my records? "

" First class service Friendly staff Fast & Efficient Five star "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DORIAN - 09 October 2018

" Fine. Left car at airport return and just deposited keys. "

" Everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAEL - 09 October 2018

" The whole procedure went very smoothly "

" The whole procedure (pick-up and drop-off) of our hire car was very quick. We had no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by WAYNE - 09 October 2018

" Overall very good apart from damage on vehicle, also hard sell from staff to upgrade insurance. "

" Car had a lot more damage on it than noted and if we hadn't of noticed then it could have cost us 860 deposit "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by ARAMINTA - 08 October 2018

" No Problems "

" Friendly assistants and all went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 08 October 2018

" Genaerally good "

" Tried to get us to have their excess insurance - quite forceful. Had yours, they said it was not the right way. car had no water in the washers "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by PETER - 08 October 2018

" Good value. "

" Good car. Quick easy pick up but office was closed on return when it should have been open according to the opening times displayed in the window. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by PAUL - 07 October 2018

" Very good "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JONATHAN - 02 October 2018

" Auto Europe is good value and generally very helpful and responsive in my experience. "

" In checking the vehicle back in this time we had to wait in the queue behind those collecting vehicles (a slow process for each person) which seemed unncessary and is not helpful if one is trying to get to the check in. Last year at Firefly in Nice we handed the keys to the staff outside at the collection point (sometimes one can drop them in a box) but the counter staff said we now had to wait. If customers have to check back in that should be a separate queue as the process is generally very fast. The Firefly check in accommodation is poor and the queue winds out of the temporary building they occupy - if it's dry that's not too bad (if hot) but the set up is not really very satisfactory. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by SIMON - 01 October 2018

" I have to say our experience was pretty dreadful to be honest and i have been charged over £500.00 for a 2 x car hire! See below... can i get my deposit paid back please? And the rate i should have been getting when booked through the site?? INT'L 0015494631 505.61 2CFB COMPANY 34SERIGNAN EUR 566.00 @1.1194 Visa Rate "

" I have to say our experience was pretty dreadful to be honest and i have been charged over £500.00 for a 2 x car hire! See below... can i get my deposit paid back please? And the rate i should have been getting when booked through the site?? INT'L 0015494631 505.61 2CFB COMPANY 34SERIGNAN EUR 566.00 @1.1194 Visa Rate "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ELIZABETH - 01 October 2018

" consistently good and great staff "

" i love it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ROBERT - 29 September 2018

" All good "

" Nice car, all works "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by BARNARD FORTUNE - 26 September 2018

" Excellent service "

" Old vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by ANNE METTE - 25 September 2018

" I'm generally happy with Auto Europe, but the rental companies vary a lot when it comes to standard, service, hard selling extras etc. "

" Picking up the car was very slow as all the counter staff spent a very long time trying to talk everybody in to taking out extra insurance (even if people said they already had extra insurance cover) Last November I rented a car from Firefly and received a speeding ticket 3 months later. Luckily I had kept several receipts, photos, parking tickets etc so I could prove that it wasn't me/my rental car. Firefly must have given the traffic police my details incorrectly! "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by JOHN - 25 September 2018

" You guys are ok but attitudes at Firefly let you down "

" Counter staff refused to serve customer who was "early" arrived at 10.30 for an 11 am booking - they turned up an hour later so we were kept waiting having arrived on time - crazy conduct "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NICE, FR - Reviewed by MARK - 25 September 2018

" Perhaps you could police the companies you do business with a little more to prevent your customers incurring charges they didn't agree to in the original agreement "

" Car was not prepared well very dirty outside and less so inside. Car was damaged, drivers door scratched and deformed. Charged for fuel when my agreement was for full to full "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

NICE, FR - Reviewed by ADRIAN - 24 September 2018

" Very good. "

" Excellent service and customer relations. However the car had lots of dents, etc that weren't identified on the ca plan given to us which was worrying. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NICE, FR - Reviewed by MARTIN - 23 September 2018

" Always very efficient. "

" At nice airport a bit of a trek from the car rental centre "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by RUSSELL - 23 September 2018

" I will continue with Auto-Europe - of course! I find your prices very good and hassle-free. But I won't be recommending Firefly for the moment. "

" I've used Firefly a number of times in the past and found them helpful and the cars basic (ie. high-milers), but really good value. This time was an altogether different experience, which would make me hesitate using them again. In fact, I have just booked another car through Auto Europe (in Bordeaux), but have instead gone with National. This time it felt like Firefly were trying to trip me up - trying to charge me for filling-up (€77) on my rental agreement (stipulating the car should be returned empty), even though my booking with you showed that I would bring it back full (which I did). To do this I had to leave the receipt for the fuel in the car - even though I needed this for work. When I protested this and said that my contract with Auto Europe stipulated that I was going to bring the car back full, the manager, Antony, said that in that case he'd cancel my booking! When I inspected the car, there was also unreported damage to the car (I have photos). Firefly staff then made me wait for 30 minutes before they came to have a look - this was because they were 'very busy'. At first Antony said there was no damage as the car was 'new' - this was definitely not the case as the mileage showed over 15,000 km on the clock. Then when I showed Antony the damage (scratches and dents) he said these were not damage, despite them being over 2.5cm. He was reluctant to put them on the report and I had to insist. All the time it felt like they were attempting to add extra costs to my rental agreement and it was done in a atmosphere of confrontation. This was really surprising as I've found them to be good in the past. The car was also dirty - this was because it had obviously just been driven up from Spain (it had Spanish plates - I noticed this when I was stopped by French Customs on the Autoroute!). I have reported all this to Firefly. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by MARK - 22 September 2018

" Great No added charges "

" Went v well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MICHAEL - 20 September 2018

" Could not take car into Spain without paying surcharge Alamo do not charge!!! "

" Spanish number plate for French hire? "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by JOHN - 19 September 2018

" See above "

" Not so easy to locate in airport car park "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by SIMON - 18 September 2018

" I have used Auto Europe here at Nice and Geneva a few times now with no complaint about the service that they provide. "

" Positives : Cheapness , vehicle was exactly as we ordered. Negatives : Location away from normal rental area. Long cues to collect vehicle. we were told that vehicle was unmarked , it wasn't . Told to take photos of any marks , not satisfactory . Any previous damage should be correctly recorded before handover. On return there was no obvious return point and more specifically no one in attendance. Finally two gentlemen appeared ( very courteous ) nd checked vehicle in. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by JAYNE - 15 September 2018

" Our Punto was perfect "

" Excellent service & price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SEAN - 14 September 2018

" Very satisfied all round. "

" The car I had was very good. There were a few scratches and dents but this was expected with a car of the mileage and was not a problem. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by RAYMOND - 13 September 2018

" Provide excellent choice of cars at good value "

" Friendly and helpful. Spoke very good English "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by JACQUELINE - 10 September 2018

" I have no comments other than to explain the possible delays at the counter. These are systemic since it has now happened twice. "

" It took over 80 minutes to pick up the car because there was only one person on the desk. I also felt very pressurised in buying an insurance for damage to the car although I have a world wide hire insurance. I did this in the end because I had two children with me and a disabled husband and they were desperate to get to our villa which is 1.30mn away. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

NICE, FR - Reviewed by MARTIN - 10 September 2018

" Very satisfactory. "

" Firefly are very efficient and helpful - to be recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PATRICK - 06 September 2018

" Could have been better on the drop-off, otherwise OK "

" Check-in was reasonable and well explained, car was fine, check out was awful, took nearly 40mins to be able to hand over keys and get the OK to leave and it wasn't really busy, especially annoying when a French lady waltzed in and dropped keys on the counter ahead of the queue and said 'Ce complete' and left ......style for sure but not helpful when you're in a rush and no-one asked if just dropping off of otherwise. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by PETER - 06 September 2018

" Very good website "

" I had problems in returning the vehicle as the drop off arrangements were not advised at time of collecting the vehicle "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

NICE, FR - Reviewed by DAVID - 06 September 2018

" If you ensure the info I securely shared with you can be shared with the car rental company so all I need to do is sign a piece of paper 15 times, swipe my credit card et voila :) "

" The big problem for me is that I don't want to spend time at the counter so I am always surprised the information I shared with Auto Europe is not passed on Firefly to make my experience is as short as possible. Also the guy at the counter tried to sell me extras and insurance a bit too much... "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by DAVID - 06 September 2018

" Confusing practice of paying auto Europe for extra cover and the getting charged again by Firefly "

" Opted for Super Cover at €9 a day with free second driver .and rerun empty fuel option. 7 day hire and fuel should have cost £130 but charged over £200!!!! Absolute rip off! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

NICE, FR - Reviewed by PETER - 01 September 2018

" Clearly explained petrol policy and which option was the cheapest. "

" Friendly staff with easy location to pick up/drop off the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CHARLOTTE - 29 August 2018

" Helpful staff and great value "

" Good experience, thanks! "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by JOHN - 28 August 2018

" Excellent throughout. "

" Excellent throughout. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DIANA - 22 August 2018

" I would use another hire car provider in the future "

" The hire vehicle was damaged - badly scraped which looked bad. I didn't understand the petrol full-to -full system where a receipt had to be provided. I haven't experienced this before. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 3

NICE, FR - Reviewed by LUKE - 20 August 2018

" Rented the car 3 weeks this time and had no issue. The car had a few bumps and scratches on it but they were aware and I was advised to take pictures before. "

" I have rented with Firefly a few times and always happy with the service they provide. No hidden cost or bad surprises and the cars in the category I choose are good quality. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by CHARLES - 19 August 2018

" See 3 above "

" Overall, pretty positive. However, the car had a strange smell and the low tyre pressure warning lights ( amber and red) came on on the second day, causing concern of a leak/potential puncture. Two of the tyres had low pressure suggesting that the tyres had not been blown up /checked for some time. This was rectified by blowing up all the tyres. This should not have been necessary. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by KATHRYN - 13 August 2018

" The basic car hire cost was fine but additional insurance was extortionate as was additional driver charges. "

" Additional driver charge was really high. Not clear when booking this would be an additional charge. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by DAVID - 12 August 2018

" Pretty good really. The member of staff who was on his own at collection and drop off was excellent. "

" Not enough staff. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

NICE, FR - Reviewed by JOHN - 08 August 2018

" Based on this experience I think it would be difficult to recommend that anyone go through my experience. I entered a complaint on the Auto Europe "on line" system and I haven't heard anything back. I have tried many times to call the telephone number but this is never answered. PLEASE CAN SOMEBODY COME BACK TO ME ON THIS!!!! "

" The actual car was OK but the whole experience was poor. I felt that Firefly just wanted to sell their enhanced insurance package even though I had booked additional insurance through Auto Europe. The people at Firefly just kept reciting the problems if you got a small scratch on the car or couldn't catch the person that did it. As you have not a got a copy of the Auto Europe policy to hand you cannot argue. It is a very bad situation to be put in. The Firefly people even said that I should take their insurance and then cancel the Auto Europe insurance. Quite honestly it was poor service in everyway except the car was OK. By the way they wanted to charge an additional €120 insurance for their cover which included additional mileage and an additional drive, which I didn't need or want. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by WILSON - 07 August 2018

" Excellent see above "

" Excelleny overall Return in particular very good vehicle checked promptly "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by ASHLEY - 07 August 2018

" we travel to Carcassonne and have used hire car for a number of years...biz and pleasures yews would use you again "

" we are in dispute over fuel charged. the car was very dented..assume it was as we had booked a no excess ins. we were advised strongly to bring it back and they would refill any fuel used- as a service! and pay less than at the pump...we fortunately took a photo as we handed it back (used barely anything in a Corsa car and charged 60 euros for top up...outrageous!) your feedback would be helpful "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 2

BIARRITZ, FR - Reviewed by ANDREW - 03 August 2018

" I find car hire companies very difficult with transparency of cost a major issue for customers Inability to communicate makes the experience very stressful for customers "

" Ryanair flight cancellation required us to hire for an additional day No way of communicating with Firefly Telephone numbers not answered No one there at drop off No contact since Completely useless customer service "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by PHILIP - 01 August 2018

" Over all great. The car was excellent, very clean. Collection was easy and efficient but it was relatively quiet. Just the drop off was not a great experience although we fared better than many on that Saturday morning. "

" Everything was great except the drop off. The queue was taking up to one hour and fifty minutes to clear. Initially one person told us we had to go to the back of the queue but a few minutes later when I realised how long this would take I went to the front and one of the girls just took the keys from me and said everything was ok. They need to review there processes for busy periods because it just wasn't working as it should.overall "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARK - 29 July 2018

" Overall great but counter staff at firefly who sorted my rental out very rude, "

" Overall experience good but on arrival to pick car up with Firefly the person who sorted it was rude and trying very hard to sell me extra insurance which i already had. When he realised I wasn't buying anything from him he became very unfriendly and rude. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIARRITZ, FR - Reviewed by ROBIN - 27 July 2018

" I have been using Autoeurope for many years now - it is easy, effective and saves a lot of time every time i must book a car. "

" The staff that day was excellent: courteous, smiling, willing to go the extra mile, effective. The car was in a good state, clean, immediately available. And the drop off was just smooth. All that for a very competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by STEFAN - 23 July 2018

" Have used Auto Europe in the UK previously with no issues or concerns. My dodgy experience in France leaves me somewhat concerned. "

" At time of pick up there was no counter staff about. Once staff arrived was issued with a car with supposedly perfect condition. Vehicle had front end accident damage, 3 scuffed wheels and a dent in drivers door. I took photos and then brought counter staff to inspect who then signed off vehicle damage sheet with condition at time of collection. At drop off the same counter staff took the condition report from me to inspect the car and didn't return it to me. I was promised an email confirming the car was returned full with no further damage. this hasn't arrived. I have the distinct feeling I am about to be fleeced for the damage "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by BERNADETTE - 19 July 2018

" No "

" No "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NICE, FR - Reviewed by RICHARD - 17 July 2018

" Good experience "

" Had to wait a while to get the car but everything else was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JULIAN - 17 July 2018

" Fine "

" The wording on the questions answered handout is misleading. It says that you return the car with a quarter or under of the tank full then you are not charged. The wording should be along the lines that Firfly will fill up the car at a cheaper rate than you can. A slight rewording would improve the meaning. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by MARJORY - 14 July 2018

" Very positive in every way except the physical location of the car hire companies at Carcassonne airport. "

" Everything was fantastic except the location of the car hire companies is in a ridiculously awkward place at Carcassonne airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANDREW - 12 July 2018

" Absolute disaster and would actually encourage people to stay away from autoeurope and firefly "

" Absolutely awful! Didn't even get a car after scanning and sending our documents it turned out that Andrew had to use a credit card for further deposit in his name. Only I (his wife) have a credit card in my name. Although this wasn't a problem when the money was taken off it! So was refused a car. Was also then refused my money back! Spoke to a manager who agreed I could have a part refund. So I actually paid for nothing but the hassle. I still haven't got the part refund promised "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ANTOINE - 12 July 2018

" ZERO HELP WHATSOEVER FROM AUTO EUROPE FOR OUR SITUATION I called customer services to ask for help. They did NOTHING other than say they could do an entirely new booking, but that we'd have to wait for 2hrs for confirmation. Clearly that was worse that us doing things ourselves, and it was a LIE when the guy said the same would apply at the airport. "

" Absolutely DISGRACEFUL! We booked the car, and our plane was late. As a result we were not able to pick up the vehicle (and there was no warning in the emails or at the point of booking that our booking time was 1hr before they closed - at 5pm, no less). We called customer services and they told us to go to Hertz, who also were absolutely no help whatsoever. As a result we were stuck in Paris Orly on one of the biggest weekends of the year, with no car and the only option being to spend several hundred euros for a new car. TERRIBLE TERRIBLE TERRIBLE "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by JOHN - 10 July 2018

" I have been hiring cars at Marseille Airport for over 10yrs, mainly through yourselves and this is the first time I've had a problem. I think this one obviously had a communication problem between the check-in guys and the desk as all the condition details were wrong! "

" When I picked up the car I was told there was no damage and a full tank of petrol. As usual I checked for damage and there was a mark on the rear bumper - I took photos in the car park as the girl suggested if there was any. I did not check the fuel gauge until I was a few kilometres down the autoroute - it registered only 1/4 of a tank! I returned the car on 2 July with 1/2 a tank - the office was still closed as it was before 8.00am. I've now been charged £60.32 for filling it up - a huge amount for half a tank of a Hyundai i10. I later noticed the mileage reading was also incorrect on the Rental Agreement by about 400km from that shown in the car. Apart from all this the car was fine! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

NICE, FR - Reviewed by DAVID - 09 July 2018

" Overall as expected, good basic service and cost "

" Overall as expected, decent service, budget car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by CHRISTOPHER - 08 July 2018

" See above "

" The vehicle was poor, constantly flashing warning lights to be serviced or about tyre pressure. Not easy to drive. Also not what I ordered. I drive an Astra at home so that is why I booked that car. Only offered a cleo as an alternative. Not good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NICE, FR - Reviewed by MARTIN - 08 July 2018

" Excellent all round "

" Excellent service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANNABEL - 06 July 2018

" See above "

" The staff were very friendly and helpful. Could do with a leaflet on how to get back in to the car park. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KRYSTIAN - 05 July 2018

" Efficient polite and helpful staff. Very smooth booking and collecting experience. The car was immaculate and super smooth to drive with excellent in car entertainment. All in all a very agreeable experience. "

" Efficient polite and helpful staff. Very smooth booking and collecting experience. The car was immaculate and super smooth to drive with excellent in car entertainment. All in all a very agreeable experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DAISY - 02 July 2018

" No complaints - very efficient. "

" Located a bit further away, but very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by TIMOTHY - 02 July 2018

" All good "

" All good but returning car to Bordeaux airport was slightly difficult as we had to queue behind vehicles dropping off passengers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PAUL - 29 June 2018

" It was a shame about the pick up and return delays, because otherwise the car was in good condition and well prepared and the rental was excellent value for money "

" On arrival as scheduled there was no one available to provide us with the car. The girl came after about 15-20 mins. On return there where 3 other people in front of me and they all had issues/problems that took an age to resolve, and in the ned I had to just leave my paperwork to go and catch my flight "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CHRISTOPHER - 24 June 2018

" Excellent online experience identifying solution to meet my needs "

" Excellent no frills value for money, efficient operation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JEREMY - 24 June 2018

" Good pricing "

" Decent cars and great service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by PATRICK - 23 June 2018

" Not competitive like you used to be "

" Long wait at collection desk, car very dirty - no A/C "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by CHRISTOPHER - 22 June 2018

" Due to the guy being very busy ,had to wait outside the collection point for approx 25 minutes . Fortunately the guy did upgrade us to a car with nav for our trouble, which was helpful . First time renting in Europe not perfect I'm afraid . "

" Was told to read the disclaimer about returning the car dirty and if it took more than 10 mins to clean would be charged 70 euros . Can was dirty when we got in it , had to work out how everything worked for ourselves and had some damage to it when we picked it up . Had paid the extra insurance which was a good thing . "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by DENIS - 22 June 2018

" Car was really dusty with bread/pastry crumbs around the front. Car was full of marks and dents on the outside but those were not listed on the car documents. The car brand and model on the document provided by the rental company were not matching the car we were actually driving. "

" Car was really dusty with bread/pastry crumbs around the front. Car was full of marks and dents on the outside but those were not listed on the car documents. The car brand and model on the document provided by the rental company were not matching the car we were actually driving. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

MARSEILLE, FR - Reviewed by CHRISTOPHER - 21 June 2018

" See above, but would not consider using firefly again. Their customer service is non existent! "

" Vehicle old, many marks and dents, over 32,000kms on the clock. Due to air traffic strike had to stay 3 extra days, tried telephoning for over 2 days, no reply, emailed and again no reply, in the end had to drive back to Marseille airport and use another hire company for the extra days "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

NICE, FR - Reviewed by DAVID - 19 June 2018

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by SEAMUS - 16 June 2018

" As above really, I will be needing another hire in September for Barcelona so will start with yourselves. Thanks. "

" Purchasing the enhanced excess insurance with yourselves gave me complete peace of mind, I will definitely do this again. When the Firefly staff saw I had purchased this they were even more helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CHRISTOPHER - 12 June 2018

" Overall it was excellent! "

" Great service and the lady who checked us in convinced me to take the additional insurance and as it turned out I am so glad I did! Would definitely use you and recommend you again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JACQUELINE - 12 June 2018

" Smooth service for collection and drop off , very pleased with the service I received , clean tidy car .. my flight was a little late in I was worried that the collection desk may have closed , no problems "

" The only issue I had was I wasn't sure which desk I needed to go to in the airport ..I was directed to Hertz the staff were very pleasant and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CHRISTOPHER - 11 June 2018

" I have used Auto Europe numerous time before and have always been pleased with the price and the choice of hire companies available. "

" We waited almost 1 hour to collect our car, only to find the car allocated was not available, so we took an alternative car which was in a lower price band. They did compensate us by not charging for a second driver. Returning the car was slightly more efficient but it's clear that Firefly in Marseille just don't have enough staff available. I certainly won't be using them again! "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by IVAN - 09 June 2018

" See above "

" Only 1 member of staff on the counter which led to a 30 minute wait. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ROGER - 12 May 2018

" Easy to use and quick website "

" Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by TREVOR - 11 May 2018

" The insurance I took out with Auto Europe was not valid with Firefly and they refused to accept it. You sold this to us under false pretences and I would like a refund. Thank you. "

" Rather a long walk from terminal "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by GRANT - 10 May 2018

" It was a average experience, but a very cost effective experience. My other experiences with Auto Europe has always been excellent "

" the overall experience was ok, pleasant staff, reasonable pick up and drop off. The car had not been checked for scratches etc as we were advised in the office that there were none but on checking the vehicle there were many and we had to get a staff member to log them on the report form. 10 Minutes down the road the tyre warning light came on, I checked the tyre it was slightly flat and refilled it. This obviously wasn't checked before we picked it up. The screen washer fluid was empty. We were advised that we had to produce a receipt of refilling the car 15km from the airport, I have never had this before. It would be helpful if this is a requirement that a map of the relevant petrol stations was handed out on pick up. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PARIS, FR - Reviewed by KEITH - 05 May 2018

" Overall good but I'd like a cleaner car next time. "

" The collection and checkout procedure was very quick but would not consider it as particularly friendly - quite cursory. The car was not in great condition - it was very dirty and the windscreen was filthy and the car smelt badly inside. It had not been properly valeted. When I tried to clean the windscreen there was no washer fluid and we had to stop on the motorway to put some in so we could clear the screen. On returning the signage for car rental is not great and we struggled to find a nearby garage to top up the fuel - don't know what they're charging us for that yet. Thoroughly recommend the zero excess as that seems to make the process much easier! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

NICE, FR - Reviewed by DANIEL - 04 May 2018

" As above "

" Would have been useful to know it wasn't located in the main car hire area. Also no guidance when dropping off, left to own devices. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by GEORGE - 03 May 2018

" See above. This was not a pleasant experience at all. I always feel that you are signing your life away when hiring a car abroad, but this was just an attempt to buy more extras from them that I had already purchased through Autoeurope at a lesser charge. they also want to charge you if it takes longer than 5 minutes to clean your car. Come on Autoeurope sort out your suppliers "

" Having purchased a fully insured rental with no excess. I was greeted by a statement that I had not done so and I had in fact bought a policy from autoeurope and that I was still liable for the extortionate excess that they apply (1800Euros). When I read the Voucher provided by Autoeurope, that was not the case. I will never use Firefly again as they tried to con me. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CARCASSONNE, FR - Reviewed by SUSAN - 02 May 2018

" All good. "

" Efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by WILLIAM - 01 May 2018

" Utter failure to provide information on important aspects of the hire "

" I was told the desk was in the terminal building; it was a porta-cabin in the car park. Bdefore agreeing to the car hire, there was no indication that there was a COMPULSORY cleaning charge of €15.00. On collection I found that if the car required more than 10 minutes cleaning, there would be a charge of €70.00. AutoEuropre failed to provide advice of this. The car, when collected, was filthy inside and out. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by WILLIAM - 30 April 2018

" Car was great. See above re obligation to add my name as a secondary driver. "

" Very easy to find location of Firefly. Had to add my name as a 2nd driver in order to use my credit card as a deposit which incurred a further 45 euro charge that I was not too happy about. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MICHAEL - 29 April 2018

" No thanks "

" No thanks "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by KATHRYN - 28 April 2018

" I had booked a Fiesta but suppose I got a fiat.. A Singer sowing machine would had gone quicker!! But I realised I hadnt booked a Porche but the car igotwasscary on the A8 motorway "

" The lady who dealt with me was great.. she was Italian and spoke very good English "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NICE, FR - Reviewed by DAVID - 01 July 2015

" I was asked if I wanted to take out insurance for damage to the car (at approx. 100+ euros for the week). I declined as I thought that I had taken out this insurance when I booked the car with your company. I was talked into paying for fuel on basis of full tank and return empty. Unfortunately we used less than half tank during our stay and I would have been better advised to collect full and return full. "