AUTO EUROPE FUNCHAL, PORTUGAL Car Rental Reviews

FUNCHAL, PT - Reviewed by STEPHEN - 11 August 2025

" Mentioned above "

" Dislike the heavy selling of no risk insurance on top of the rental 384 euro. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by JOHN - 04 July 2025

" Everything as expected. "

" Everything as expected apart from not knowing exactly where to find the shuttle bus pickup, but on the whole all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by CLIVE - 05 May 2025

" Very helpful representatives during the registration process. Easy to book the vehicle on line and a very seemless process for picking up the car and, ultimately, dropping it off. "

" Very helpful representatives during the registration process. Easy to book the vehicle on line and a very seemless process for picking up the car and, ultimately, dropping it off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by KENNETH - 28 January 2025

" Auto Europe was ideal. Tangerine was not "

" We were missed at the airport pickup. The "office" at the airport does not exist. We eventually found out (from the Jet 2 reps) that the pick up was a Black Mercedes with Tangerine written on the side. While waiting outside arrivals the van drove straight past without stopping. A phone call was made and we were then told to wait by the cafe which we were not advised before. Pick up was then smooth. At the office we then we advised we had to pay extra for insurance that was covered on the rental. Since found out that because my first card was rejected this was what the extra charge was for. Car was great with no issues. Did not "upgrade" to an automatic as am used to manual. A return address for the car was also not given so had to been found on google. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by STUART - 07 December 2024

" good value rental and easy booking process. "

" Easy booking and check in, good quality car and pleasant staff. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by JULIAN - 17 November 2024

" We were charged twice for teh GPS upgrade once to upgrade the car and separately for the GPS "

" We were charged twice for teh GPS upgrade once to upgrade the car and separately for the GPS "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FUNCHAL, PT - Reviewed by BRIAN - 15 November 2024

" Comments as above. "

" Had to wait 45 mins for pick up at Funchal airport (not the advertised 10/20 mins). Car was clean but engine was struggling. Could only climb the steeper Madeiran hills in 1st gear causing jams behind. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

FUNCHAL, PT - Reviewed by ANDREW - 09 November 2024

" I did call the Auto Europe help line from the Sixt desk and because I had taken out the cancellation insurance I did have the option to cancel. However there would have been a two hour wait to re book another car so I didn't think that was a viable solution and decided to take the Sixt upgrade. This two hour bebook time is not mentioned when buying cancellation insurance. "

" When we arrived, delayed by an incident on our flight the car I booked was no longer available. This means I had to pay an additional €90 to upgrade. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by SHANE - 16 September 2024

" No issues "

" No issues, efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by STEVEN - 02 September 2024

" Not great - see above "

" I purchased an advertised 'airport car collection' which turned out to be a wait 40 minutes outside the airport, walking up and down a line of vans until the right one turned up, then fight for a seat as so many people waiting. Then a 10 minute drive to the actual collection point. So, not as advertised! Desk staff tried to upsell me twice and sell me extra insurance that I had already purchased via Auto Europe. Tried telling me it wasn't the same when it was. Told me there was no damage on the car - when I walked over to it there was damage on every panel and every wheel. I went back to ask why the paperwork said no damage and the rude staff just said take pictures, they didn't want to come and see. They put a £1200 hold on my credit card! The car was a 1.2 Corsa which was not suitable for the crazy hills in Madeira. More than once the three passengers had to get out the car and walk up hill as it wouldn't move in first gear with them in the car! When I returned the car they tried to make out I had damaged it and luckily I had taken pictures of the exact panel so thank god! You must take pictures!! Had to wait ages for the return drive back to the airport. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by LEISSY - 08 August 2024

" As a first time car rent, it was lovely. I will sure do it again "

" It was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ROGER - 28 May 2024

" Good experience. "

" Efficient pick-up after delayed arrival. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by IVO - 26 May 2024

" disaster "

" They didn't wait us, we paid 170 euros for taxis. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by JAMIE - 01 May 2024

" Would not recommend. See above. Disappointing experience "

" Car very scratched, tyre pressure light on when collected, emailed company twice with no response. Car different too to what we ordered. Charges at airport not clear on initial rental and only in small print. Rude attendant when returning car. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 3

FUNCHAL, PT - Reviewed by NEIL - 25 April 2024

" Good price. Easy to use and kept me informed "

" Car was upgraded from manual to automatic transmission, which was very useful, quick and efficient at both collection and drop off "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ANDREW - 15 April 2024

" I found the site very easy to use "

" The queue at the desk to collect the car was very slow it took just under an hour of queuing to get to the front with only about 6 people picking cars up. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by HELEN - 14 April 2024

" Easy online booking and easy to make amendments "

" Staff at the airport were all friendly and helpful. No long waiting times. Easy and straightforward. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by PETER - 20 March 2024

" Booking very easy and great price (cheaper than others for same car). "

" Guy at pick-up desk (near midnight!) was pleasant but got one drop-off point wrong but as it turned out it was not a problem. Drop-off staff were cordial, helpful and quick. Very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by IAN - 17 March 2024

" N/A "

" If you return a vehicle with less fuel than when you picked it up you will be charged £107. I drove the vehicle for an hour before a driver forced me off the road, resulting in two burst tyres. Centauro efficiently arranged a tow and replacement car, but I was unable to refuel the tank. The replacement car had 75% of fuel so I took it back ten days later with 100% of fuel to more than make up for the fuel I had used with the original car, but I was still charged £107. I don't think that is fair or right. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by DAVENEET - 16 March 2024

" Auto Europe has been my go-to choice for car rentals for years, primarily because of their consistently competitive pricing. However, the shine of this service is often dulled by the antics of the car rental companies themselves. One major issue lies in the predatory tactics employed by these companies, where they attempt to upsell unnecessary insurance packages by instilling fear in customers. It's disheartening to see them capitalize on what should be straightforward rental agreements by springing last-minute surprises at the counter. The meticulous inspection process, where every minuscule scratch is scrutinized with a toothpick, feels more like a ploy to extract additional charges than a genuine concern for the vehicle's condition. To combat this, I've resorted to extreme measures like recording every inch of the car before rental and ensuring that every interaction with the rental representative is documented. While these precautions may seem excessive, they've become necessary in the face of such unscrupulous practices. I find myself longing for a solution where Auto Europe can intervene, perhaps by incorporating these additional coverage fees upfront, thus eliminating the element of surprise at the rental counter. In conclusion, while Auto Europe continues to excel in pricing and overall service, the shadow cast by the unscrupulous practices of certain car rental companies detracts from the overall experience. Here's hoping that Auto Europe takes heed of such feedback and implements measures to ensure a more transparent and hassle-free rental process for its customers. "

" Auto Europe shines in providing a comprehensive rental cost inclusive of insurance. However, my experience with SIXT was disappointing. They aggressively push additional insurance, leaving scratches to the body and wheels uncovered unless you opt-in. This upselling tactic significantly inflates costs and undermines the rental experience. Proceed with caution when declining their offers. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by LINDA - 14 March 2024

" As above. The desk staff in airport very helpful and efficient. Not too far to reach the parking lot. It woukd have been helpful to get advice on how to change the screen language. We kept getting messages which were probably related to time to change up or down gears or lights in tunnels etc. Mostly self evident but frustrating not to be able to change language despite trying. "

" On picking up the car we noted minor scratches. The contract said no damage. The agent said these were not noted as they were too small. We decided to take photos anyway. On return, the agent identified one or two of these scratches and suggested it was our damage. We explained we had not damagwd the car and what the first agent said. Luckily we were able to show photos or she might have decided to charge us. The agents need to be consistent about how specific they are on minor scratches. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by WILLIAM - 03 March 2024

" Great, efficient and friendly. Well done Funchal branch. "

" Great service, fantastic price, very nice car.Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by MALCOLM - 21 January 2024

" very happy with the service provided. "

" very friendly service, my car was upgraded without asking, at no extra cost. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by JONATHAN - 05 January 2024

" Great staff, good shuttle, perfect car "

" All was very good, but yet again with car hire insurance and waver we were led astray , insurance needs to be simplified with the customer as at time of reservation we went for the extra cover only to find out this was with the broker and not the car hire company who also tried to sell us extra cover, it's all a bit of a con and needs to be simple, lucky we did not have any accidents "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ANDREW - 23 October 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by DAVID - 01 October 2023

" Easy to book. Good deal identified. "

" Good cars. Friendly and efficient service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by DANIEL - 27 September 2023

" Selected a car pick up directly from airport, only found out in arrival that I would need a shuttle to the car hire company. "

" Initial check in very good. Had issue with flat tyre and charged extortionate amount off fees when dropping off. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by DAFYDD - 29 August 2023

" Very efficient "

" All good, no fuss "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by JAMES - 27 July 2023

" It was not clear during the booking you were an agent. "

" Told we needed to pay an extra €160 for insurance on collection. Not happy. Was told that we should have booked direct and not via an agent. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FUNCHAL, PT - Reviewed by JAMES - 08 July 2023

" I have used Auto Europe for many years and have always had good prices and good service. When I need to phone, the response time is always fast with a minimum number of "call centre" options and wait times. My main grumble about all car firms is the frustratingly long processing time at pick-up. Surely Auto Europe could help resolve this by providing information like phone number, home address and even passport details at the time of booking to save having to do this at the pick-up desk. I would be interested to hear your views on this. "

" The pick-up admin was slow - but then I have the same complaint with most Car hire companies! Otherwise efficient and friendly "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by POLINA - 28 May 2023

" No comments! "

" No communication between call center and staff. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by MATTHEW - 25 February 2023

" As above "

" AVOID SIXT!!!!! APPALLING CUSTOMER SERVICE. On trying to drop off car for an early flight, no access could be obtained to the car park where we had been told to return the car to and drop the keys. Turns out the car park had been totally cleared to allow resurfacing works to take place but we were not updated on where to return the vehicle. In the end we had to leave the car on the terminal concourse. Absolute nightmare and we nearly missed our plane. Clearly we had been totally forgotten about. Was advised to persuaded to pay for tank of fuel rather on collection rather than "full to full" as petrol station would be closed early in the morning when we were due to drop off. This is not correct. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by ALEXANDER - 09 December 2022

" Exactly what I wanted for car hire would always use Auto Europe "

" Very quick and easy pick up and drop off. Great price and good location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by EDWARD - 23 November 2022

" AutoEurope easy, just have to check local reviews of franchisees "

" First car they gave us was terrible, 40k miles on it and it showed. Staff very unhelpful when asking for other options, trying to tell me this is the best one. Eventually swapped for a much better option after an hour of talking to different people. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by TADEUSZ - 27 October 2022

" The whole process was very efficient. "

" My only real gripe was the fact that the car was so desperately underpowered for the very steep roads in madeira. At one point my wife had to get out because would not go up one of the hills. It made driving an order, not knowing the car would make it. Also, having to bri g back the car with an 80% full tank was a pain. Just give customers a full tank and they bring it back full. People will always overfill to not get charged and the company saves on fuel. How about putting the customer first? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by JAMES - 08 June 2022

" seamless "

" smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by TIMOTHY - 06 April 2022

" Only complaint is they were not contactable over a weekend for queries. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ROGER - 08 March 2022

" For the last 2 times in conjunction with europsar it has been excellent. Not always the case in the past "

" We hope wherever possible to use europcar in the future, we are well travelled and we have had bad experiences and want to become loyal to a company we can trust. That is not to say we will not use auto europe again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by PHILIP - 25 February 2022

" I will never book it through Google again. "

" We paid for the 'car' via Google €114.92 but when we got to pick it up we was then told to pay another €1,050 for the car, we said how come and they said the €114.92 was to secure the car. WARNING - Don't book via Google - go direct "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FUNCHAL, PT - Reviewed by FRANK - 22 February 2022

" Budget were good whereas Auto Europe were very expensive. "

" Having seen the value that Budget are receiving from Auto Europe l was surprised how much they received versus how much l paid to Auto Europe. Consequently l will in future always contract directly with the hire car company and not use Auto Europe. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by GRAHAM - 18 February 2022

" All good as usual. "

" Problem with car brakes after 3 days. Car quickly and easily replaced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by JOHN - 16 February 2022

" Used Auto Europe for the 4th time for Funchal hire and all went smoothly. For some reason the quotations came in much higher this year, possibly due to a later booking. "

" Thank you. Hired for the fourth time from Funchal and all went smoothly. New electronic sign in works well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by MICHAEL - 16 December 2021

" Auto Europe have awide range of hirers available, unfortunately I chose the wrong one in Centauro "

" I have never had aproblem hiring a car in over 40 years of hiring until now. I was shown a plan of all of the damage marks to the car when I picked it up showing at least 14 scrapes one being a serious attempt to break into the drivers door. \i was aske by the in a jovial manner by the lady if I wanted to take photos of the damage, i did not see a real problem so I said no as there were so many to photograph. I was met by a man when I returned the vehicle who asked whether I had taken photos and when i said no his face lit up and he made a cursory look at the driver's side and then went straight to the passengers side bottom of the front bumper and took a photo and showed me a "new" scrape on the bumper. He also showed me an undated photo purported to be taken before I hired it showing other scrapes but not the "new" one. I said that it could not have been us as a) the scrape was slight but you would have noticed coming into contact with anything and b) we had only used it briefly to go round the island and the rest of the time it had stayed in the hotel garage. He then said it would cost 220 euros to repair, this really set me off because there were so many scrapes on this bumper if he asked that off each hirer it would have contributed substantially to respraying the whole car. I then made it my point to warn other people hiring there that they needed to make entirely sure the condition of their vehicle before leaving the premises, this drew some very evil looks from the staff. We ha d alift back with another couple to the airport and they complained about thir mistreatment by Centauro. I have mentionend my disatisfaction in my survey back to Centauro. I am not sure who is benefitting from this scam or whether the Company know about it. I have had it deducted from my bond and do not know how to get recompense from Centauro. I have no problem with Auto Europe who I have always found helpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by MANUEL - 07 December 2021

" Can fault Auto Europe however not the best experience with Hertz. "

" It took a long time to pick the car up. Only one person in the counter. Was nearly 35 minutes waiting. Car was upgraded for 50 Euros however had a long scratch on the side of the car. Being black I end up not taking the vehicle to the event I went to Madeira for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FUNCHAL, PT - Reviewed by THOMAS - 16 November 2021

" Auto Europe offered us a VW TIGUAN, a vehicle not offered by SIxt at this location. We were given a Renault Captur which was much smaller and it made our holiday difficult and frustrating. "

" We spent well over an hour waiting in the queue with our three children all aged below 5 years, we were then given a car which was much smaller than the car we had chosen to hire and due to the wait could not face the argument, so we spent our holiday extremely cramped in a small car. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by MATTHEW - 03 November 2021

" Superb. "

" Excellent and brand new car. Superb. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by DEREK - 08 October 2021

" Disappointing. Auto Europe usually good rates and value. "

" Please see my separate email complaint for details. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 2

FUNCHAL, PT - Reviewed by PETER - 06 August 2021

" The booking experience was not unlike other similar sites like rentalcars.com. However, rentalcars.com warn you about not needing to buy any further insurance at the counter. "

" They tried to sell me insurance I already had from Auto Europe and any unsuspecting traveller would have fallen for it. Similarly, they offered to add a second driver without mentioning that would cost extra. Although I was the only customer at the time, they were apparently struggling with the computers and it took a long time. On the plus side, I was upgraded to a better car which I was very happy with. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by TIMOTHY - 22 December 2020

" Fair price, good car and customer return "

" Quite pushy on customer desk for an upgrade (to gain commission), incorrectly implying that the car I had selected would struggle on the hills. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by PAUL - 22 December 2020

" Good choices and competitive prices - plus ability t cancel up to 48 hours beforehand - which is pretty good in the current climate. "

" Cheap rental & unlike some other rental companies Avis do not hard sell insurance or upgrades, plus they don't make false claims of damage or the tank not being full. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FUNCHAL, PT - Reviewed by RICHARD - 13 December 2020

" Good price and service, got what I ordered at a good price. "

" Felt very safe with the Covid precautions used in dropping off the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by JOHN - 16 November 2020

" Smooth "

" Very happy, as usual. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by BRIAN - 07 October 2020

" Nightmare. Not the start you want to a holiday. Worst experience in over 50 years of car hire all over the world. "

" Read trustpilot review. Very unsatisfactory service. RIP off company. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by STEWART - 07 October 2020

" Only thing that wasn't made clear on the booking was that if i had any accidents or scrapes, the extra insurance i paid for would not pay out immediately,i would have to pay with my card and then claim the money back. "

" Easy experience to pick up car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ANDY - 02 October 2020

" Easy to do business with. "

" Queue was a little slow, but staff very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by MICHAEL - 31 March 2020

" Overall OK, but always worried about £2500. block on credit card despite purchasing additional insurance. This should e better explained at purchase point. "

" Good reception. Pleasant staff. Quick turnaround. Vehicle Not what I had asked for. Nissan Duke - Given Renault Clio. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by CHRIS - 17 March 2020

" Apart from Q3 answer it was good, perhaps made easy as it was a small airport. "

" Hard to find the Dollar desk at Funchal. It wasn't made clear I had to go to the Hertz desk "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by ANDRE - 27 February 2020

" Did not like the idea of dropping off outside the airport a place that could never find . "

" It wasn´t at the airport.Offices were outside the airport. The ad said pick up the car at the airport, but it was not. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by ALEXANDER - 05 February 2020

" The vehicle I was given had a few dents around it also the brakes pads I believe were worn down, when I put my foot on the brake pedal the car would shudder. I inform them when I brought the car back at the end of the hire of the problem. I have had a car from the same place before and had no problems but this time I was disappointed "

" .The staff were nice and helpful, see my comments below. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by MARK - 28 January 2020

" Great price, great service "

" Very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by MICHAEL - 09 January 2020

" All round very good. "

" Very good service, not Guerin fault, my mistake I did not book a car with a stronger engine, the Renault Clio with a petrol engine was too small and as Madeira is VERY HILLY I should have booked a larger car with a Diesel Engine, will know next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by RICHARD - 01 January 2020

" Always a good service, good cars and never any hidden extras "

" We always use Europcar As we always get a good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by STEVEN - 28 November 2019

" - "

" Quality and professionalism from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by ANTHONY - 21 November 2019

" Staff very helpful and, so far (there is one outstanding issue) good with communications "

" Europcar, acting for Keddy cancelled my 'deposit on card' and then charged a new fee of £684 to my credit card. Auto- Europe staff helped to resolve this. My allocated car 'Compact' was not the same as promised Auto-Europe staff are reviewing this. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FUNCHAL, PT - Reviewed by KENNETH - 19 November 2019

" Good value. Some confusion over return, but nice people. "

" hard to find. map incorrect but staff helpful. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by LINDA - 05 November 2019

" See previous comments. Is there a point to this box!!? "

" Having had a long day of travel, we felt the counter staff were a bit pushy trying to convince us to pay more for the car insurance to reduce the excess. Just feel that the excess should be standard and inclusive. We were given no guidance. Nobody around to show us the car and help with Sat nav problems encountered. It would have been nice to have been asked if help was needed. We did upgrade from a clio to BMW 1 series as we were told we would need it for the steep hills etc. No reason why this information should not be on the website - it would have guided us better. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ROBERT - 04 November 2019

" To be honest I'm not sure where you fit in! I thought I had contracted with Sixt and was a bit confused to see your heading on the booking documents. "

" The car was very clean and reliable. However, it had a number of dents and marks. Apart from that everything was very efficient and worked well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by ALLAN - 25 October 2019

" Obtained the best price for a rental I use regularly. "

" Regular user, always satisfied. Condition of a tyre was a concern this time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by RODNEY - 15 October 2019

" See above "

" Very helpful staff at Arrival desk, especially Alexis Torres who patiently cooperated with including a second driver and justified the need to upgrade. We did not receive a damage assessment when we collected the car being told that it would be emailed . None was forthcoming and it's absence was a cause of concern during our holiday as we were unsure as to the outcome on returning the vehicle. The Budget office close to our hotel was opened infrequently, and we had no reason to call in on the office in the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by CHRISTOPHER - 14 October 2019

" as per 3 "

" 2nd time we've used Sixt in Madeira and very pleased with service and car both times. Only comment was that the car this time wasn't very new with over 27,000km on the clock. It was in very good condition considering the mileage it had done and was clean. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by JANET - 03 October 2019

" Airport desk very convenient. "

" Car had too many small scratches for us to check against the documents, but as we collected it in the dark we could not see them anyway. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FUNCHAL, PT - Reviewed by JOHN - 19 September 2019

" Better than booking direct with Hire Car company as it gives you flexibility and better rates. "

" So impressed with Autoeurope as I was Able to modify my booking and secured an excellent deal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ANDREW - 01 September 2019

" Excellent "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by OFER - 25 August 2019

" I think auto europe tried their best to help "

" the car provided was not an equivalent car i have booked. car was very underpowered and didn't even have a charging point for mobile phone/GPS. when complained, was told this is the only car they have. when i spoke to locals about the fact my car could barely go uphill, they all immediately asked if i had a fiat punto and laughed "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by ROSS - 24 July 2019

" See 3! "

" First-rate. The car was actually the one ordered not 'or similar' as often the case. New ish, clean and tidy and with enough grunt to cope with the hills. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by WILLIAM - 15 July 2019

" I telephoned Auto Europe when my booking was refused by Interent but you simply told me that Interent were entitled to refuse my booking (and not refund the money). I asked to speak to a manager but was told no-one was available, so I requested one to call me back. THIS DID NOT happen. "

" I forgot to bring my passport to the counter so the car rental assistant refused to give me the car. despite presenting photo ID, credit cards and driving License. I also pointed out that I had regularly rented with them for several years and they had my passport details on file. The assistant refused to help. As my passport was in a hotel room the other end of the island, we had no choice but to go to another counter (Guerin/Alamo) who immediately rented me a car as they had my passport details on their system from previous rentals. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by CHARLES - 10 April 2019

" Fiat 500X not a fun car to drive. "

" Friendly staff. Car hill start assist would not hold, kept rolling back. Had to pay a diesel tax. Would have been cheaper to have a petrol car. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by PAUL - 01 April 2019

" Easy to do online. "

" Only problem was that at Funchal Airport they said that we were too early to pick the car up even though it was ready and waiting. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by STEVEN - 28 March 2019

" Happy with the service and price "

" Very courteous and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by IAN - 27 March 2019

" Efficient and affective from start to finish. "

" The whole process was handled efficiently and politely.Staff were knowledgeable,courteous and helpful. A hassle-free experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by COLIN - 26 February 2019

" No problems apart from the first car we got. Also it's not made clear that you have to find/wait for Bravacar shuttle to their location just outside Madeira airport "

" My low ratings above for the Bravacar counter staff and car condition only relate to the first car we had. When we complained about it after a few days, we were given a new car very quickly and efficiently and that was fine. But why were we given such a poor car in the first place? "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by DERRICK - 25 February 2019

" We would consider using Auro Europe again "

" With pre booking and paying for the car it would have been nice if all my details had already been entered into their system thus saving everyone time, as it was we had to wait a considerable time whilst walk ins where being dealt with. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by KENNETH - 08 February 2019

" Excellent car, superb condition, all controls fully explained before we drove off. Deposit refunded immediately on return of the car. First class service. "

" Only minor criticism - we returned car 2 hours early but the office and garage were closed for lunch so we had to wait outside for over an hour. We were not told of any arrangements regarding lunch break when we collected the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by MARK - 06 February 2019

" Be very careful that you don't get stung for uneeded extras which are already included. "

" I booked through AutoEurope and the price was reasonable. When I collected the car, it was explained that a charge would be placed on my card, which included a refundeable damage deposit and a road tax element which was covered by my AutoEurope voucher. When I returned home, I found that my card had part of the damage deposit refunded but not the 'road tax recovery' part. On querying this, it appears it is actually a roadside assistance package which I did not need. Not happy at all as what was the cheapest company to hire through became the most expensive. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by JOHN - 04 February 2019

" Auto Europe have always given us good value and good service. "

" No problems with Payless but do not give recommendations. I choose on price and availability. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ALISTAIR - 31 January 2019

" Everything was excellent. "

" Everything was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by CHRISTOPHER - 30 December 2018

" see comments in 3 "

" great service from Octavia and her colleague "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by CLIVE - 22 December 2018

" Good advice given on type of car for our holiday use on this stunning island. Staff were very genuine and friendly. "

" Efficient and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ROGER - 10 December 2018

" very good "

" some of their cars have damaged bodywork, but this is good since they do not expect the car to be returned in absolutely perfect condition. Motorists in Madeira are not too careful when it comes to parking - small bumps and scrapes are common. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by JOHN - 10 December 2018

" Unfriendly atmosphere at hire desk. Little instruction on vehicle controls. Existing damage not recorded on hard copy for my records. Little/no parking available on vehicle return Maps provided for locality by Avis of little use. "

" Unfriendly atmosphere at hire desk. Little instruction on vehicle controls. Existing damage not recorded on hard copy for my records. Little/no parking available on vehicle return Maps provided for locality by Avis of little use. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 5

FUNCHAL, PT - Reviewed by DONALD - 25 November 2018

" Auto-Europe was very efficient "

" The parcel shelf was broken when we picked up the car and this was both an annoyance every time we opened the boot and we felt that there was nowhere out-of-view to put things in the car. There was a long wait to drop off the car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by DONALD - 20 November 2018

" Overall good value for money but left with the feeling a charge would be applied if given half an opportunity. "

" rather officious, and trying too hard to frighten customer into upgrading. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by ROUSSEAU - 19 November 2018

" Normally shop around for car rentals but we have had better services from rival Companies. Staff need to make the whole experience better for travellers not stressful. It seemed a bit bitter at the end from experiencing one of the best holidays ever on Madeira. "

" Great Staff at Airport Madeira Kamran. Gave us a value for money car. Good advice/info for conditions. Bad experience drop off. It should all be an enjoyable experience. Cleaned car with immaculate return did not please Staff as he made a point of videoing of vehicle wrong, as it may expose his face on social media?? Was taking picture of the car & asking if he was satisfied with great condition of return. 5 Star Hotel Staff cleaned the car better condition than we got it initially. Petrol deduction was way off the meter reading in the car. Not fare. Company should direct us to nearby petrol station, which we felt did not have time for. One guy seems to be dealing with many at drop off/pick up location. Hence the guy, Witor was stressed. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by EMANUEL - 13 November 2018

" Excellent as always "

" Excellent service recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by DANIEL - 23 October 2018

" Good "

" Very good - my car was upgraded and appreciated it! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ARTHUR - 06 October 2018

" Stress free "

" Very easy and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by PATRICK - 06 October 2018

" Staff were very helpful and the car was great "

" overall good but I was misled using the website as I ended up taking out insurance which of little use and was able to get better cover at the time of collection. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ROY - 12 September 2018

" returned vehicle with full tank of fuel, still billed for full tank. contacted customer services reply 'we can expect a delay of response between 3-6 weeks from our local supplier' wont be using again. "

" returned vehicle with full tank of fuel, still billed for full tank. contacted customer services reply 'we can expect a delay of response between 3-6 weeks from our local supplier' "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by JEREMY - 26 August 2018

" not happy "

" very expensive after being told it would be better to have diesel instead of petrol on line not given the option so cost us a extra 110 euro then got persuaded to have extra insurance for 160 euros again not clear on line so having to do that twice for both cars was a lot of extra expense not budgeted for the holiday "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 6

FUNCHAL, PT - Reviewed by VICTOR FABRICIO - 26 August 2018

" Good afternoon, I am very disappointed with the car that BravaCar provided to me during my stay in Madeira Island. I rented a SEAT IBIZA OR SIMILAR | ECONOMY CLASS hopping that I would get a nice, comfy and a car in a reasonably new condition. Instead I was given a very old Ford Fiesta with severe scratches and few bumps all over the car body. I would like to send you copy of the contract where shows the marks on the car. I travelled with my partner and was meeting my family in the island. I never felt so ashamed to meet my family with such poor car. I was even asked by my father: "Are these the type of cars that car rentals provide to tourists to give a good image of the island?" The air conditioning was inexistent and while driving there was a strong vibration from misaligned wheels – of which I felt unsafe. The car was given with almost empty fuel tank. Upon return, I gave my feedback to the staff member and he agreed saying that doesn't understand the reason for that car be still available for renting. I would like some money back from BravaCar, for the poor experience I had. I will certainly not use Auto Europe again for car hiring. "

" Good afternoon, I am very disappointed with the car that BravaCar provided to me during my stay in Madeira Island. I rented a SEAT IBIZA OR SIMILAR | ECONOMY CLASS hopping that I would get a nice, comfy and a car in a reasonably new condition. Instead I was given a very old Ford Fiesta with severe scratches and few bumps all over the car body. I would like to send you copy of the contract where shows the marks on the car. I travelled with my partner and was meeting my family in the island. I never felt so ashamed to meet my family with such poor car. I was even asked by my father: "Are these the type of cars that car rentals provide to tourists to give a good image of the island?" The air conditioning was inexistent and while driving there was a strong vibration from misaligned wheels – of which I felt unsafe. The car was given with almost empty fuel tank. Upon return, I gave my feedback to the staff member and he agreed saying that doesn't understand the reason for that car be still available for renting. I would like some money back from BravaCar, for the poor experience I had. I will certainly not use Auto Europe again for car hiring. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by IAIN - 11 August 2018

" The overall booking and admin processes were fine but let down completely by the quality (or lack of) of the car itself. The only plus sides were that the aircon worked well and the price was reasonably competitive but now I see why. "

" The pick up and drop off were very efficient as was the check in but the vehicle itself was very panel damaged and had a nasty wheel vibration at around 80kmh. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FUNCHAL, PT - Reviewed by RAYMOND - 09 August 2018

" Price from AE was good but the implications of the massive excess could be clearer. OK, it's a large number but your website could clarify what the liability is likely to be "

" The excess was huge and after sleeping on it I wanted to take the option to reduce it. I called but was told that it wasn't possible which wasn't very helpful. Car was woefully under powered for Madeira and seemed to miss intermittently when under load "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

FUNCHAL, PT - Reviewed by GARY - 02 August 2018

" Simple and effective booking. Clear website, easy to understand terms and will use again. "

" As this is serviced by Europcar, it is very good service. We damaged a tyre and suffered small damage to the replacement car and they dealt with everything really quickly and the damage charges were very reasonable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by GARY - 07 July 2018

" Overall satisfied. "

" car ok but a bit knocked about. Would recommend a larger engined car for Madeiran mountain roads. Used a lot of fuel "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FUNCHAL, PT - Reviewed by ITZHAK - 12 June 2018

" no further comments. "

" I wasn't impressed by the car itself. Driving in Madeira is not easy and the car was very weak. Probably my fault of choosing this kind of car. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by SHAH RAHUL - 14 May 2018

" Really good! Will use in the future hopefully! "

" Great car hire with awesome staff! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by EDMUND - 12 May 2018

" Overall my experience was less stressful that I have had before with high pressure selling at the counter and threats if top up insurance is not taken "

" I was offered a car with defective tyres, the front tyres were bald for about a third of the width and there was a slapping sound as if part of the tyre was loose. The brakes were suspect (squeaky) and there was a lot of bodywork damage and the inside of the car smelled of oil. I went out in it and did not feel safe and returned it. They changed the car without argument and it was better, fewer damaged panels and better tyres. They replaced the car without any argument. The car i got was OK, not very clean inside but adequate, fewer dents. I noted some issues with the engine, hunting at low throttle levels which was irritating. Having said that, the lady who did the paperwork was nice and did not try to sell me add ons and extra insurance. In fact all the staff were nice and did their best. I suspect they are not given much support from the owners of the company, who are ultimately responsible for the condition of vehicles. There seemed very little in the way of equipment at the depot to examine the vehicles properly or do effective maintenance. If you want to take this further please contact me. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by PETER - 29 June 2015

FUNCHAL, PT - Reviewed by GORDON - 30 May 2015

FUNCHAL, PT - Reviewed by KEITH - 10 May 2015

" Very efficient service. "

" Very good, efficient, and friendly service. Car nice and clean, with full tank of fuel. "

FUNCHAL, PT - Reviewed by RAYMOND - 27 April 2015

" All online systems performed well - easy to make booking and crucially your site has a fuel filter ! Booking all present and correct when I arrived at the Hertz desk. "

" Superb reception by the lady who dealt with my booking plus comments From "Mr Toberlone Man " !! Supplied with brand new Nissan Note which exceeded expectations !! "

FUNCHAL, PT - Reviewed by STUART - 26 July 2014

" Car well worn and not in showroom condition but this was reflected in the price "

" Need A/c in waiting room "

FUNCHAL, PT - Reviewed by ALAN - 10 April 2014

" We have used Auto Europe several times and never been unhappy. This time Guerin car Hire (about whom we have read a lot of adverse comments) was superb. Even though they had up graded us ... the Audi was sporty not spacious. We requested a larger station wagon "No problem tomorrow". Ok, we exchanged cars tomorrow and have had a brilliant time. Excellent service and understanding, thank you. "

" We wavered before hiring the car having read several adverse comments on the 'net about Geurin. No problem ... as above, the upgrade they supplied was sporty not spacious for 5 "mature" adults. I was the main driver @ 71 and had to "climb" out of the drivers seat. We requested a larger more suitable car and bingo tomorrow we had it. No problem, lots of smiles and a car that was perfect for our group. THANK YOU, I hope this can be printed everwhere !! "

FUNCHAL, PT - Reviewed by STEPHEN - 27 January 2014

" very easy process , liked the fact that i only had to pay for fuel used and not purchase a whole tank.great rates and a nice car. "

" nice people to deal with. "

FUNCHAL, PT - Reviewed by CHRIS - 31 October 2013

" Auto Europe were very good, when I had a problem it was dealt with very quickly. It was easy to book the car I wanted. "

" The first car I was given did not have working AC, I was told by BRAVACAR I had not ordered a car with AC, when I showed them the paperwork, I was told Auto Europe had made a mistake, but this car does have AC, it did not work & the fan only worked on setting 4, it was very hot & humid & only blowed out hot air. The place where we got the car from was 10 minutes drive away from the airport & we were taken there by Minibus. We returned the car early & had to wait 40 minutes until the Mini bus was full so they could take us back to the airport which meant that when we got to the check in, we were at the back of a very long que which took ages. I was not happy that the cars were not collected & returned to the Airport. "

FUNCHAL, PT - Reviewed by MICHAEL - 21 June 2013

" NO COMPLAINTS "

" CAR WAS A LITTLE OLD, BEAT UP AND NOISY BUT OVERALL IT WAS GOOD VALUE FOR MONEY. FRIENDLY AND EFFICIENT STAFF AT BRAVACAR "

FUNCHAL, PT - Reviewed by ROGER - 24 May 2013

" Better information about extras from car hire companies would be appreciated. I came away with the feeling that I got 'stung' "

" A complete disaster! Only one booking clerk on arrival who took 45 minutes to serve two customers in front of me. The CDW premium was ridiculous. I was seriously mis-informed about the best way to deal with fuel. I ended up paying well over the odds for a partial fill up as well as a filling fee! "

FUNCHAL, PT - Reviewed by DAVID - 17 May 2013

" Excellent service and price. "

" Hertz charged me 200Euros because of a minor paint scratch on the plastic bumper that I did not cause. I trusted them so did not inspect the car carefully. I've raised a formal complaint supported by photos that show the very minor nature of the scratch which you cannot see unless you are on your knees! Hopefully, the charge will be refunded? "

FUNCHAL, PT - Reviewed by DAVID - 17 May 2013

" Excellent service and price. "

" Hertz charged me 200Euros because of a minor paint scratch on the plastic bumper that I did not cause. I trusted them so did not inspect the car carefully. I've raised a formal complaint supported by photos that show the very minor nature of the scratch which you cannot see unless you are on your knees! Hopefully, the charge will be refunded? "

FUNCHAL, PT - Reviewed by PETER - 31 March 2013

" Excellent, helpful advice and service for a novice hirer "

" Excellent, helpful advice and service for a novice hirer abroad "

FUNCHAL, PT - Reviewed by ANTHONY - 03 March 2013

" Range of insurance options should have been available and chosen at the time of booking, not at the end of a long flight. e.g. reduced CDW, extra drivers etc. I fortunately went for the reduced CDW option and consequently benefited due to an attempted breaking in to the car. "

" Car was underpowered and therefore should not have been offered as an option in such a hilly country. "

FUNCHAL, PT - Reviewed by JOAQUIM - 25 February 2013

" Hi, would suggest the insurance cover to be explained a bit better to the hire companies at arrival. "

" All ok no issues there "

FUNCHAL, PT - Reviewed by CLIVE - 20 February 2013

" booking via the internet was easy and straight forward, with confirmation received in minutes "

" Totally UNsatisfied with service received on arrival in Funchal. not allowed to take hire car as i had forgotten my husbands credit card, (car was booked in his name,) although i had my own credit card , the young man said i would have to change the booking details and put the my name on the revised booking,this meant getting in touch with Auto Europe, as it was late afternoon/early evening and had no change for the pay phone, hertz representative wouldnt let us use his phone, we therefore had to leave car at airport and take a taxi to hotel at a cost of 37Euro, Eventually got car the next day , The young lady at the local office changed details , why couldnt the rep at the airport do this, not happy, will not use Hertz again "

FUNCHAL, PT - Reviewed by CHRISTOPH - 16 February 2013

" The first free additional driver is a great deal, thanks! "

" Good car, kind staff. "

FUNCHAL, PT - Reviewed by MICHAEL - 12 February 2013

" Lot of roads are very narrow in Madeira smaller cars are much more practical diesel cars are better for Madeiras very hllly areas having extra torque. "

" Staff very helpfull "

FUNCHAL, PT - Reviewed by CARLOS GUILHERME - 18 January 2013

" All good..... "

" All good... "

FUNCHAL, PT - Reviewed by GEOFFREY - 26 June 2012