AUTO EUROPE GDANSK, POLAND Car Rental Reviews

GDANSK, PL - Reviewed by STEPHEN GEOFFREY - 15 June 2025

" Dreadful. Never use Flex n go again and will never recommend. "

" Ripped off with price. Had to pay a further £144.67 because the credit card was rejected on top of the £127 paid on original booking. Although there was no problem in accepting the same credit card for the additional price. there was an additional driver added but this only amounted to 35 polish zwolty per day so we have been charged double. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by BARRY - 12 June 2025

" Auto Europe was straightforward to use "

" A straightforward hire experience, however I was required to clean the car inside and out prior to return which did cause some problems in locating and navigating a Polish car wash. A "new" mark was identified on a rear seat (which we did not use) but no financial penalty has been applied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by LUCAS - 11 February 2025

" Good, as always for years. "

" I couldn't get the car as my name was misspelled on the booking (before signing the documents). Happened to me before with google autofill, but never was a problem in any places in the world I travelled before, as it was corrected during the signing of the documents. Forced by circumstance (two elderly persons waiting) I had to get the car, so on top of my first booking I had to pay an extortion of a price, so I effectively paid for it twice and five time the price. There was no other car available either. My Christmas surprise from Kaizen really was a nasty one. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

GDANSK, PL - Reviewed by ARKADIUSZ - 14 October 2024

" no any problems with autoeurope "

" There was no car that was booked, the car was broken, I waited 2 hours for another car. I got a message that I scratched the car and the scratches were already there, marked in the protocol and the photos I took confirm this, the wheego company are thieves and frauds. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by SLAWOMIR - 19 September 2024

" Bad decision "

" Below average "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by JONATHAN - 09 September 2024

" Easy booking via AutoEurope. Carwiz in Gdansk the best and easiest hire experience. "

" Superb service from Carwiz in Gdansk. Couldn't fault them at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by COLIN - 17 August 2024

" Could not be unhappier with Auto europe. You are an absolute disgrace. Thankfully Car wizz had a spare car or I'd have had nothing. Paid for a SUV With auto europe then had to pay again to upgrade to a Toyota yaris when I went to collect the unsuitable SUV. Dreadful service from Auto europe. Very difficult to contact unless it's to book a vehicle. Would never consider using these again under any circumstances. "

" Car wizz were OK. Quite friendly. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by JASON - 21 June 2024

" see above "

" Misleading information given on the hire voucher. No directions provided to the Auto Union office, instead the voucher stated that the 'meeting point' was at the terminal exit behind the car hire offices. This strongly implied that Auto Union's location was somewhere off site and that we would be met on arrival and transferred to the location of the car. Our flight landed a little early and I called the Auto Union number and was told that the rep would 'be there in 15 minutes' ,so we duly waited at the meeting point. Nobody came to meet us. We waited, getting more annoyed. Finally we called the auto union number again to ask where the rep was and were told "we don't come to the terminal to meet you, you have to come to us". I pointed out that the voucher said we would be met at the exit of the terminal building. I was told this was a "mistake by Auto Europe". When we got the car, it was clear that it had been in a few minor accidents with large scrapes down the driver side front and rear doors, damage to 2 of the 4 wheel trims, and lots of dents and dings. It had clearly not been cleaned as there were still suction marks on the windscreen from the previous hirer's mobile phone mount. Nevertheless we agreed to take the car because all we wanted to do was to get on our way and enjoy our holiday. Despite giving my email address to both Auto Europe and again to Auto Union, I was not emailed a copy of the terms and conditions as promised. I signed a mobile tablet to say I had received these, but was not permitted to read them before signing the tablet. It later came to light that the rep had mistyped my email address into his system leading to the contract and terms and conditions not reaching me. I was therefore unaware of the requirement to clean the car inside and out before returning it as this stipulation had never been mentioned. On returning the vehicle Auto Union wanted to charge me an additional fee of over 40 euros which they said was stipulated in the T&Cs which they had failed to send to me. I took the car to the car wash myself and it cost me 30 zloty to clean it (about a tenth of the fee auto union felt was reasonable to charge for cleaning). Not only would that have been an extortionate fee, it was in my view wholly unethical since the car had not been cleaned to a satisfactory standard prior to my renting it. All in all it was the worst hire car experience I have had in 30 years of travel and I will not use Auto Union nor Auto Europe again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

GDANSK, PL - Reviewed by BARTOSZ - 03 June 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by DARIUSZ - 14 April 2024

" It's not my first time and it looks like it's not my last time. The platform is easy to use. Availability to manage or cancel if travel plans might change. This has happened to me in the past and money returned quickly and easily. Always competitive pricing. "

" It's not my first time and it looks like it's not my last time. The platform is easy to use. Availability to manage or cancel if travel plans might change. This has happened to me in the past and money returned quickly and easily. Always competitive pricing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by PAWEL - 24 March 2024

" avoid! "

" scam! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by JACEK - 10 February 2024

" Because fly delay, my car was cancelled. "

" Because fly delay, my car was cancelled. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by MICHAL - 05 January 2024

" Like above "

" Worst Car Rental Ever! First i received wrong car keys. To sort it out i had to wait 45 minutes, because only one person who is working there had to go and check something. At the same window there are like 5 other companies, no one was helpful. State of car is bad, worst i have EVER seen. Be prepared to take at least 50 photos. Summary - no staff, car state really bad my grade 1/10. Should be 0/10. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

GDANSK, PL - Reviewed by KASIA - 20 November 2023

" As above, wouldn't refund for duplicate insurance despite it saying on purchase this addition was refundable before the car hire time and contacting them before I had even got the keys in my hand to say what had happened. "

" Was told if I took their insurance would be able to get insurance refund from broker but ended up paying twice the amount of insurance. Despite having enough money available on Mastercard the amount couldn't be blocked ?technical issues their end as also not block-able on the guy's card next to me. I was then told I had to take out insurance with their company to be able to hire the car with the credit card block. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GDANSK, PL - Reviewed by JAMES - 19 November 2023

" All fine really good experience "

" The guy in the counter was really nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by DARIUSZ - 14 October 2023

" great customer service would recommend and use again "

" great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by GRZEGORZ - 13 October 2023

" Fantastic ! "

" Great ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by MACIEJ - 20 September 2023

" I've booked to collect the car from 2355hrs. I've arrived at the collection point at 2350 and waited 20 minutes to be seen as lady behind the counter was dealing with another client. When it was my turn I was told I'll have to pay 150PLN as I was late for collection! When I said I was in time and waiting in a queue, lady sarcastically said that that is applied automatically and she can't do nothing about it! The car i booked wasn't available, and paperwork i was given was showing little dots on a car printout with damages/dents to the car which I couldn't check as it was dark. When ive asked lady what if there is a dent which is not on paperwork and is there now and i cant see it but it can be visible in a broad daylight? She reply i would loose my deposit.....Absolute disgraceful and shocking! You worker had a bad attitude and was very sarcastic. Upon bringing car back there was no spaces to park under the your rental company name and when I went to ask to the rental office at Gdańsk airport it was closed. So needed to park the car in different company parking slot not knowing if that's OK and if I'm not going to be fined for parking in a wrong space or exceeding the time of rental! I've been renting cars all over the world and first time I've experienced such a poor service! Not recommend! "

" I've booked to collect the car from 2355hrs at Gdansk Airport. I've arrived at the collection point at 2350 and waited 20 minutes to be seen as lady behind the counter was dealing with another client. When it was my turn I was told I'll have to pay 150PLN as I was late for collection! When I said I was in time and waiting in a queue, lady sarcastically said that that is applied automatically and she can't do nothing about it! The car i booked wasn't available, and paperwork i was given was showing little dots on a car printout with damages/dents to the car which I couldn't check as it was dark. When ive asked lady what if there is a dent which is not on paperwork and is there now and i cant see it but it can be visible in a broad daylight? She reply i would loose my deposit.....Absolute disgraceful and shocking! You worker had a bad attitude and was very sarcastic. Upon bringing car back non Sunday at 1650 there was no spaces to park under the your rental company name and when I went to ask to the rental office at Gdańsk airport it was closed. So needed to park the car in different company parking slot not knowing if that's OK and if I'm not going to be fined for parking in a wrong space or exceeding the time of rental! I've been renting cars all over the world and first time I've experienced such a poor service! Not recommend! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

GDANSK, PL - Reviewed by JOLANTA - 01 September 2023

" . "

" very helpful personal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by MARCIN - 05 May 2023

" Thanks to Andy from CarWiz for his help "

" Desk in the main terminal building right by Ariivals exit, great service from Andy / Andrzej, no fuss or trying to upsell, I got exactly what I wanted. Very straightforward handover with Andy walking with us to the car so no issues finding it, you can't really ask for more. Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ROBERT - 09 February 2023

" Nic dodac nic ujac. Szybko profesionalnie, mila obsluga. Polecam. "

" Process wypozyczenia auta bylo prosty, przebiegl bez problemu. Pan Adam byl bardzo profesionalny I pomocny w tym co robil "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by TRACEY - 07 November 2022

" Wouldn't hesitate to use them again. Really good value and easy to book. Definitely recommend AutoEurope "

" Great staff and easy to contact Carwizz Gdansk staff. Totally recommend hiring from this company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by KENNETH - 11 October 2022

" Good Value "

" Good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ROBERT - 20 September 2022

" Not happy to book a Seat Leon or equivalent as listed on the web site to find i was given a Fiat that is uncomfortable and underpowered. "

" Not the car i booked as seat Leon is a better car than a Fiat. You should look at your car groups. Fiats are not a good model as i wanted something that was comfortable and safe like a VAG group car. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by MICHAL - 19 September 2022

" Very nice and smooth experience. Thank you. A+++++ "

" Absolutely the best rental place in Gdansk. Top customer service with low prices. After getting puncture in Sunday they got me a new car and taken away broken one in under 1hr. I left my watch in car and they got it back safely. Very caring and nice ppl. Also their office is just opposite terminal so don't be put off by that because is literally stone throw away. I rented cars many times in Gdansk from different companies but next time I will be back to Carwiz. Thanks guys. A+++++ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by JACEK - 15 September 2022

" Fantastic, unbetable price,great car providers, modern fleet and smooth rental- highly recommend. "

" Fantastic, unbetable price,great car providers, modern fleet and smooth rental- highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by SIDDHARTHA - 24 August 2022

" Competitive prices "

" Good cars and service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by PAWEL - 11 August 2022

" Very good customer service "

" Very professional,good communication "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by DAVID - 27 July 2022

" All very smooth and no problems. "

" Very good - like all rental companies, you never know what car you're going to get until you get it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by JACEK - 12 May 2022

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by ANDRZEJ - 06 March 2022

" Banda idiotów i kłamców . Nie polecam "

" Autko nowe . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ROBERT - 01 March 2022

" I will share to friends and family. "

" Nice and smooth. Clean car no problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by DARIUSZ - 15 September 2021

" Recommended for confidential rental. "

" Can be taken to any EU country for small charges. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by WOJCIECH - 09 October 2020

" The car company claimed the conditions for rental agreed at the time of booking are not an agreement and forced their terms of rental. Absolutely disgusting practice. "

" Absolutely terrible experience. Was forced to take a different car under a threat of an increased deposit. Will not ever do business with this company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by ROBERT - 06 October 2020

" You should skip global "

" At the place been told that my credit card is valid for less than 6 months. We paid £220 extra for insurance. The car has been returned on Friday and next week Global took £100 for "smoking in the car". We travelled with 18 months old boy and none of us is a smoker. Avoid at all cost "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by EMIL - 25 September 2020

" Ok "

" Had accident on the first day of my hire, had to wait 48hrs for a replacemet vehicle, also the customer help line wasn't very helpful at all, couldn't give me any timeline and just been told to wait for a callback several times "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by LESLIE - 20 September 2020

" Very good all round service. "

" Excellent customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GDANSK, PL - Reviewed by GARY - 08 September 2020

" I will use Avis again very good and hassle free. "

" Brilliant service at the polish counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ALEKSANDER - 08 September 2020

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by ALASTAIR - 03 September 2020

" Auto Europe tend to offer better rates than dealing with local suppliers, and offer the added protection of refunding any excess charges... Though I never expect to need it. "

" Great service, helpful desk staff. Quick interaction during collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ADAM - 23 August 2020

" Efficient and easy to use website "

" I have been renting cars in Europe for 15+ years; Global-Rent-A-Car in Gdansk are definitely the very worst I have ever experienced. I would never recommend this company to anyone. If you hire a car from them, please make sure you take photos and videos of the car's condition. Especially around the bumpers, base of doors and wheels. I'm glad we did, as they tried to claim the existing damages were 'new' from our rental. They charged us for this, and it took a month to get our funds back. The lady at the counter on collection was rude, and tried to up-sell us on every type of extra insurance she could imagine. An awful experience! Please remember, if you're unlucky enough to book a car with this firm - definitely take a lot of photos and videos before you drive the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by MICHAL - 17 August 2020

" Best price at the time. "

" Much more damage on the vehicle than on a report when collecting. Some of them reported to the company same day via email but no response received. Luckily not charged for anything on return. Car has been collected out of office hours (2:30am) and the cost of this was added to the price when booking was made online. Office staff comments that they only work till 11pm were not required. Please try not to force customers to buy any extras at the counter, thanks "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GDANSK, PL - Reviewed by NEJDET - 16 July 2020

" Awful "

" The worst experience with a car rental ever!! Avoid at all cost. You're gonna end up paying double. The worst customer service. Due to covid 19 my usual car rental wasn't operating at the time so used Auto Europe for a first time. I booked an automatic Mercedes GLA (or similar class car) that was confirmed as available. When arrived to collect the car was given standard Toyota Avensis that was much cheaper that what I paid for. Was told the Mercedes was never available and they had a similar class car but it broke down. It was 3am and the person serving us was debating for over 1h if to release the car due to my credit card only showing initial of my first name rather than having the full first name printed (UK standard). It was a nightmare!! We then found out that we had to pay extra for the preordered infant car seat that costed half of the entire car hire fee! And it was not even mentioned on the website. We then found out it costed us the same as buying the actual car seat!! The smell inside the car was awful!! we had to drive with the windows down in the middle of the night with 2 kids in the car. 3 days after we returned the car we found out that we were charged £70 for apparently leaving the car dirty which was a nonsense. I wish I used Uber instead that would save me half the money and hassle. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by DARIUSZ - 12 February 2020

" Highly recommended. "

" Easy collection easy drop off. Very friendly staff. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ANDRZEJ - 03 February 2020

" Polecam "

" Szybka mila i profesjonalna firma "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by SZYMON - 09 January 2020

" Probably won't come back. Have used Global second time. First one was fine, second not so will be looking to rent a car elsewhere. "

" Just wasn't too happy that I had to pay 100zl for being late. Also been overcharged for full tank of fuel as I have paid 330zl and it cost about 280 to fill in. Not end of the world but little things like that quickly adds up for overall review. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by PIOTR - 20 December 2019

" The worst car rental company ever! They charged me for the damages they were already there. Tried to mark it on return note and it is so obvious they were also on pick up note. Also, they charged me for not returning parking ticket even though it has been handed in to their clerk. Obviously I won't leave it like that and will forse legal action against them. "

" The worst car rental company ever! They charged me for the damages they were already there. Tried to mark it on return note and it is so obvious they were also on pick up note. Also, they charged me for not returning parking ticket even though it has been handed in to their clerk. Obviously I won't leave it like that and will forse legal action against them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by BOGUSLAW - 26 October 2019

" Depends on the result of my challenge to the smoking charge. At the moment I'm disappointed "

" The car provided wasn't what I originally wanted. On booking I asked for a SUV and actually got a med estate. The service received was adequate but when I returned home I received a bill for smoking in the car. I've checked all the information received when booking and all the conditions and there is no mention that smoking was not allowed. It's seems to be a hidden charge that I have challenged. This has made an enjoyable trip to a pain. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

GDANSK, PL - Reviewed by JADWIGA - 17 October 2019

" Hassle-free collection. Extremely polite and friendly staff. New clean car, speedy drop off clearance confirmation email. Will rent from Alamo again. "

" Hassle-free collection. Extremely polite and friendly staff. New clean car, speedy drop off clearance confirmation email. Will rent from Alamo again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by MAREK - 21 September 2019

" All good ! "

" All good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by DARIUSZ - 20 September 2019

" No problem again. "

" Everything good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by DAWID - 20 September 2019

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ATTILA - 17 September 2019

" Staff speak fluent English,everything went smooth. Car was immaculate. 5 ⭐️ "

" Everything as advertised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by PIOTR - 11 September 2019

" Worst rental company I've ever used. They will find reasons to charge you extra. Do not rent anything with global! "

" Worst rental company I've ever used. They will find reasons to charge you extra. Do not rent anything with global! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

GDANSK, PL - Reviewed by TANJUNG - 05 September 2019

" Easy pick up n drop off. "

" Got upgraded which was fantastic, booked C-HR manual upgraded to Sportage Automatic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by MALCOLM - 01 September 2019

" Mostly good "

" On returning the vehicle was instructed to take it to a car wash (dusty rain the night before had left some residue) and pay to have it cleaned before they would inspect it. Not expensive, but a little unusual for a car hire "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by GRZEGORZ - 20 August 2019

" All good "

" All good apart from my deposit on credit card was held for an other 3 weeks after i returned the car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by KAMIL - 10 August 2019

" The car was all right. "

" Airport office staff required training in costumer services. Me and other costumer had to wait for staff and it wasn't busy. We were kept waiting for no obvious reason. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by CHRISTOPHER - 31 May 2019

" Please could you let me know what the additional charge on my credit card of £76.52 is for. The reference is Jupol-car-zo.o "

" Please could you let me know what the additional charge on my credit card of £76.52 is for. The reference is Jupol-car-zo.o I dont have any paperwork saying what this is for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

GDANSK, PL - Reviewed by IWONA - 16 April 2019

" Auto Europe was great as always. Easy, efficient and helps saving money. "

" Car that I was provided with didn't start on some occasions with the first turn of the key. On few occasions it took me over 5 min to start the engine. Staff wasn't really concerned about it when reported but it was very stressful especially on the way back to the airport. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 3

GDANSK, PL - Reviewed by ANDREW - 09 April 2019

" It was very low cost and the agent did not try to upsell me with additional features which I was very pleased about. "

" It would have been better if there was more than one person serving at the counter as there was a bit of a wait. The agent did come out to the car with me and explained how to exit the car park. It would be good if there was a sign in Gdansk Airport car hire area to say that Global was opposite the check-in desks. This info is printed on the voucher but an extra sign would be useful. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by TOMASZ - 05 January 2019

" Happy "

" Very profesoinal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by DARIUSZ - 31 December 2018

" Great service "

" No problem at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ANNA - 20 December 2018

" Great Company.Highly recommended "

" Excellent and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by BARBARA - 27 November 2018

" Highly recommended "

" Professional service. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by EWA - 20 November 2018

" I generally have no issue with AutoEurope, but it would help if I knew what car hire company I am renting with, before I make the booking. As I would avoid Global in future. "

" I have been charged for the damage that was already on the vehicle when I hired it, when i asked for the damage report, was told this was being e-mailed to me. The quality of that report is not comparable with other car rental companies. I have worked for a leading car rental company in UK and I thought I understood the process, but this company has their own way of doing things and they are not very open about it until they change you your excess. The rental agreement is missing vital information and again, you get it emailed so unable to read what you are signing. I have additional car hire excess insurance bought separately, I therefore opted for paying the excess deposit. I returned the vehicle during office hours but had to use out of hours facility as office was shut. I then received an email saying that I have been charged for the damage. As far as I was concerned I have returned car in same condition as I hired it. I was then looking at the report, trying to understand what they are charging me for, I could not see the damage on the pictures as the quality of them were so low. On the report there was no description of the damage but just a dot on the area where supposedly it was located. This was not consistent with the overall description of the location of the damage I was charged for. Then the invoice for the charges made absolutely no sense. The charges were totally different to what has actually been charged to my credit card. I have also received images of damage on another vehicle attached to the report. I contacted the company and asked for comprehensive report mentioning all above, it took 30 days for them to resend me the same report but without the images of the different vehicle. I am trying to claim the charges from my other insurance but the information on the damage report is so poor that I'm being asked for additional information. I'm now being also asked to confirm the total excess amount on the hire rental agreement as the agreement is nonexistent. They really need to start working the same way as the rest of the industry. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

GDANSK, PL - Reviewed by SHANE - 30 October 2018

" Would recommend the company to everyone. "

" Great value and supplied exactly what I asked for. Brilliant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by MICHAEL - 10 October 2018

" Always come up with a very decent deal for me. "

" Good efficient company. Office in Gdansk isolated. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by DAWID - 20 September 2018

" "cheaper and to the point", everything very well described, I really recommend it "

" I should get a car clean - and it was - only outside. The windows in the car were dirty from the inside, something sticky in the back seat, there was no windshield washer fluid. Fortunately, I bought full insurance, because I would probably have to pay for it "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

GDANSK, PL - Reviewed by AGNIESZKA - 20 September 2018

" no trouble so far "

" nobody answer phone if needed "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GDANSK, PL - Reviewed by PIOTR - 19 September 2018

" OK "

" Despite the booking for a Premium category car having been confirmed by Global over 2 months prior, I was downgraded without a refund at pick-up. This was supposedly due to the only Premium category car at Gdansk Airport having been crashed a week earlier, which means that Global made no arrangements whatsoever to arrange an alternative Premium category (or higher) vehicle despite a week's notice, and neither did they inform me nor AutoEurope, as they knew I would in that instance have cancelled the booking and used a different rental car provider. It now goes without saying that I will not be using Global again and I will be advising others against the company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by JAROSLAW - 14 September 2018

" ......... "

" ...... "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by BARBARA - 10 September 2018

" Generally good experience and nice friendly people. "

" Everything was fine apart of informing us about of lack of satellite navigation system(GPS).We struggled to get everywhere using Google map on our mobile phones.On the way back we found that there was navigation system in that car.it would be far easier for us if we had proper information about that at the beginning.We were surprised that the car without satnav was given to us. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by ALISTAIR - 13 August 2018

" ON ASKING FOR A REFUND THEY REFUSED. ON INSISTING ON A CAR THEY FINALLY FOUND AN OLD SEAT IBIZA. NOT THE VW TIGUAN WE HAD PAID FOR. TRIED PHONING AUTO EUROPE TO COMPLAIN BUT IMPOSSIBLE TO GET THROUGH. PHONES JUST RANG UNANSWERED. TERRIBLE SERVICE. "

" OUR FLIGHT WAS DELAYED AND DEPITE GLOBAL GDANSK HAVING OUR FLIGHT DETAILS, THEY CLOSED THE OFFICE LEAVING US STRANDED IN THE MIDDLE OF THE NIGHT. WE HAVE TO TAKE A TAXI TO A HOTEL. ON OUR RETURN IN THE MORNING THEY SAID THEY NOW HAD NO CAR AVAILABLE. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GDANSK, PL - Reviewed by ROBERT - 06 August 2018

" The YourRent staff were pleasant but clearly inexperienced. The delay was not such a problem because we were able to have lunch. "

" I had to wait nearly two hours from the appointed collection time because there was no car available. The car eventually provided was larger (Avensis estate) than I had ordered. Although this turned out not to cause me any problems, I would have preferred a car of the size I had requested. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by CHRISTINE - 24 July 2018

" See above "

" All good, except: it would have been good to email the final rental agreement to me rather than auto europe. also I struggled to work out how to start & lock the car. A bit of help there would have been apreciated. The car was excellent though. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by MUIKE - 23 July 2018

" Overall good rental for the price "

" The car was old 100k km and the breaks seemed a bit weird. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

GDANSK, PL - Reviewed by ROBERT - 05 July 2018

" The booking was with Global Rent A Car (reviews for Global were good and assumed our booking would be with you) and we had to wait nearly 45 mins for the person to arrive with the car. Rang many times and the number was unavailable. Eventually after 30 mins the person answered the phone and said he was running late. The car condition was good and handover process was fine once he eventually turned up. We arrived back at the agreed time and again were kept waiting for over 30 mins before someone turned up. We signed the documents that the vehicle was in a good condition and fueled up. We were told our holding deposit would be refunded. This was on the 18th June. We only got our deposit back today (5th July) after many complaining phone calls and emails. The company were very unhelpful and said that there may need to be charges for damages (despite that the vehicle was checked and signed for!). Reading reviews for Global Rent A Car most reviews were 1 star over the last 6 months for the same reasons with other people being scammed out of their deposits for damages despite the vehicle being signed off as fine at the point of drop off. "

" The booking was with Global Rent A Car (reviews for Global were good and assumed our booking would be with you) and we had to wait nearly 45 mins for the person to arrive with the car. Rang many times and the number was unavailable. Eventually after 30 mins the person answered the phone and said he was running late. The car condition was good and handover process was fine once he eventually turned up. We arrived back at the agreed time and again were kept waiting for over 30 mins before someone turned up. We signed the documents that the vehicle was in a good condition and fueled up. We were told our holding deposit would be refunded. This was on the 18th June. We only got our deposit back today (5th July) after many complaining phone calls and emails. The company were very unhelpful and said that there may need to be charges for damages (despite that the vehicle was checked and signed for!). Reading reviews for Global Rent A Car most reviews were 1 star over the last 6 months for the same reasons with other people being scammed out of their deposits for damages despite the vehicle being signed off as fine at the point of drop off. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by MALGORZATA - 12 June 2018

" ABSOLUTELY SHOCKING!!! "

" Please ALL BE AWARE of this car rental. There are not based in the terminal like the autoeurope advertise! I rent a car from 2 pm and as the plane was slightly delayed I was left on the airport with 2 children and luggage waiting for somebody to come and pick us up. The car I paid for in full for 12 days!!! was given to another customer and I was left with very little option but to PAID EXTRA and get upgrade which I DID NOT NEED/WANT! The car broke down after 3 days of driving and I understand that this can happen at any time its only a machine. The Assistance service that ''looked after me'' ws shocking!they left us waiting outside on a side of road for 4 Hrs!! and sent a driver with the courtesy car to a different town!!! The courtesy car was issued to me till the end of my rental(as I was told)only to find out 2 days later that if I dont return this car within 1 hrs I will be charged for the whole time . The global car rental from GDANSK mostly did not answer my phonecalls and seemed oblivious to a fact that this is the assistance service that they use. The whole experience cost me money and precious time not mentioning the stress and nerves. Please think twice if you want to use this rental company; often cheaper id dearer! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

GDANSK, PL - Reviewed by MARK - 09 May 2018

" Efficient service "

" Welcoming and polite "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by HEIKE - 01 June 2015