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GENEVA CAR HIRE REVIEWS
Car hire reviews in Geneva
With its relaxing lakeside setting and ravishing alpine landscapes, Geneva is one of the most scenic travel destinations in Europe, and well served by Geneva Airport and Geneva Cornavin Train Station. The city's tallest 'monument' isn't a building at all but a powerful jet of water (Jet d'Eau) visible from miles around. Its Old Town is a network of cobbled streets leading up to the city's 12th-century cathedral. Other must-see attractions in Geneva include the Jardim Anglais (English Garden) and the Musée d'Art et d'Histoire (Art and History Museum), one of the largest in Switzerland.
With an Auto Europe car hire you can enjoy a leisurely drive around the lake (the largest in Europe) and enjoy Geneva at your own pace. Established in 1954, Auto Europe offers the cheapest rates and widest choice of vehicles with the best level of service of any car hire operator in the market. Read the Geneva car hire reviews posted by our many satisfied customers to ensure that you'll be in the safest hands when booking your next car hire in Geneva.
AUTO EUROPE GENEVA, SWITZERLAND Car Rental Reviews
Average Rating for Auto Europe Geneva:
GENEVA, CH - Reviewed by PETER - 20 September 2025
" All OK just a pity the Peugot 3008 was not in top condition. "
" Not the car requested, lots of scratches on most panels of the car, no puncture repair kit and passenger window didn't work properly. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by STEVEN - 19 September 2025
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 17 September 2025
" As above - apart from being allocated an auto vehicle rather than a manual transmission the experience was good "
" The collection and drop off went well and the vehicle provided was excellent in most respects the only issue was that we were given an automatic which I have never driven before and did not enjoy driving - I think it should be clear when booking which type of vehicle - manual or automatic - that you will receive "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARCO - 17 September 2025
" Quick service, friendly staff "
" Friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by THOMAS - 16 September 2025
" Easy to compare deals. "
" The staff at the desk originally gave us a 5 seater car when we had booked a 7. When we went back to inform them of this, they immediately switched us out for a 7 seater which we were very happy with. We had no issues with it our entire time, it was clean and well maintained. Drop off was very quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 15 September 2025
" Apart from above comment, nothing to add. "
" The car was booked stating that we were traveling to France. This must be very common from Geneva. On collection I was told that their breakdown cover did not extend to France. This is the first time in the many occasions of renting throgh you at Geneva that this has been said (including Unirent/Europcar). Fortunately the hire went smoothly so not a problem this time. You should sort this out as I will be hiring through you for Geneva again and it's a worry. Please advise so I know for the future. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOSS - 09 September 2025
" Apart from the unacceptable queue, I was not very impressed with the car I received either. I ordered a Ford Focus or similar, I got a very underwhelming Subaru Crosstek. While the car was clean and in good condition, it felt like a downgrade from what I was expecting, even if it was rechnically in a higher class. This experience would make me hesitant to book through AutoEurope again, let alone recommend you. I've previously had good experiences booking with you, but this was shockingly bad "
" The car rental price was good value, but the experience at collection at GVA was the WORST I have ever experienced. A 90-minute queue is by far the longest wait I have ever had for a car rental desk. And then not even an apology for the wait from the counter staff. Dollar/Hertz know how many vehicles are being collected in that time period, why not put more staff on the desk for the busiest period? Other car rental companies at GVA had normal queues. I would avoid Dollar/Hertz at GVA like the plague in future "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALLEN - 08 September 2025
" Super smooth !! "
" Fantastic "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by IAIN - 07 September 2025
" Inspection of car took 24 hrs to receive EMail "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GLENN - 30 August 2025
" Very pleased. "
" We had a tyre issue & altough they towed the car rather than repair the response time was good & all dealt with in a satisfactory manner "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ABIGAIL - 29 August 2025
" Will still use Autoeurope "
" Waited 45 mins to pick up car on arrival and was then charged CHF 50 as we were out of hours. If desk had been efficient, we would not have been out of hours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by STEPHEN - 27 August 2025
" No real comment to make. Our issue is with Alamo. "
" Our flight was delayed and we missed our collect time. Alamo used this as an opportunity to charge us more by claiming our car, or grade of car wasn't available. This was just exploitation of our misfortune. We know this is the case as every other person on the same flight were charged more. I am really disappointed in this approach and would definitely not recommend them to any of our friends. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CASSANDRA - 22 August 2025
" Smooth "
" They kindly brought the car to us due to a passenger being on crutches. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MANUVELPILLAI - 21 August 2025
" Very good "
" Hi, very good service, good ban when we returning the van, we need more sign boards in the car park to find the Europe car drop off office. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MAURICE - 19 August 2025
" Everything was made easy. "
" Slick, professional, friendly and courteous staff at both pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATRINA - 15 August 2025
" It was all brilliant. "
" It was fabulous, so straightforward and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 13 August 2025
" Could have more details about exactly how and where to drop the car off at the airport "
" Great car and value compared to other providers - felt was well taken care of by Thrifty/Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 12 August 2025
" Choice of car was well matched with a lovely Honda hybrid. "
" Excellent service and a very easy rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 12 August 2025
" Good but don't like the hidden fees "
" Overall good although I was disappointed to have to pay 72CHF tax to take the car into France. This wasn't mentioned when I booked and should be included in the fee. I booked a car from another company a month ago where this wasn't included and overall was cheaper "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 09 August 2025
" Reliable as ever "
" Excellent all round service and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOANNE - 04 August 2025
" Auto Europe did provide a good value service, compared to other suppliers, but even so four days rental of a small car to be over £300 is absurd. "
" Even though my flight was late, my car was not ready. We didn't wait long, but I did expect it to be ready for me. When will companies speed up the check in process? Why does it take so long? I could pre supply my driving licence and credit card details with ID and verify etc, so it's simply a case of collecting keys. The USA has this sorted, when will Europe catch up? This is a criticism of ALL car hire companies, not just this one. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 02 August 2025
" Very upset at the hidden "location" charge, which is for crossing countries. As this is from Geneva airport which is well used as a gateway into the French Alps, it's more than surprising that there is nothing on your website about the possible costs. You include car seats, snow tyres and sat navs, but don't list foreign country surcharges. All the more important as apparently there are some companies at Geneva airport which don't apply this charge. "
" Hidden 80 euro charge for going into France. Car and service were otherwise very good. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALISON - 01 August 2025
" See above "
" Yes I forgot my license. But I had a copy and my passport. The counter staff man was rude. No refund even though they could.have just cancelled the first day and refunded me. I also could have taken the vehicle ant a late date after I got my license but was not allowed to even though I'd paid for it!! Terrible. Inflexible and couldn't care less attitude. I had two kids with me. On the other hand Europcar we're super helpful with our friends and helped us out as a family. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by KEITH - 30 July 2025
" overal a good experience. Ended up with a Hertz car which was odd! "
" generally a smooth process "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 29 July 2025
" Great service "
" Great service and car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 29 July 2025
" it was fine "
" it was fine "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NADIR - 28 July 2025
" As above "
" Great car All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 28 July 2025
" Jeff was very helpful. "
" Jeff was extremely helpful!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 28 July 2025
" Excellent service all round. "
" Excellent service all round. Returned the polestar 2 with slightly less than the required 80% charge, but not charged any excess. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOMINIC - 27 July 2025
" The Hertz/Thrifty team at GVA are fab! "
" Anna from the Hertz team is brilliant! The best! Super efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBBY - 22 July 2025
" Autoeurope is so easy to use and invariably finds the best deal "
" Great "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 18 July 2025
" Great service "
" Great service and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 18 July 2025
" Nothing more to say "
" No issues . All was good .Used Europcar French side before .They were not good . Europcar Swiss excellent "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEREK - 18 July 2025
" Never again "
" The car had a flat tyre, you charged me £250 to provide a replacement car and then tried to charge me twice for it. Never renting from you people again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CRAIG - 17 July 2025
" Terrible experience and rude staff after a highly stressful delay and late pick up which in the end had to be cancelled. Still awaiting confirmation of refund. After years of using autoeurope I will not be using again. "
" Great service with local car hire company but not through my autoeurope booking- which I could not access "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by BARBARA - 15 July 2025
" Happy "
" Nice car. very smooth pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by REBECCA - 06 July 2025
" I would use again. "
" The service was good, speedy pick up, no fuss. The mini bus was quite scratched up which wasn't explained to us so we took videos. It was great to drive though. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by IAN - 05 July 2025
" Nice car (Mitsubishi Colt - Hybrid) "
" Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAIN - 03 July 2025
" As i say all good apart from drop off - went from feeling like good value to feeling like being taken for a mug and now feel I've been over-charged "
" All went well until drop off when - having found a petrol station less than 1km from the drop off in order to fill the tank up - we were informed the tank wasn't full. This despite me filling it until the pump kicked back. And now I see we have been charged over £80. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by BRUCE - 30 June 2025
" All good, but make sure the car you select is suitable for mountain driving "
" Trouble free experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 29 June 2025
" Great service... Would recommend "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 26 June 2025
" First rate. "
" Long queuing time at counter. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 26 June 2025
" See above "
" The high cost of insurance was a shock to me when I picked the vehicle up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOMINIC - 25 June 2025
" Always the best place for range and offers, and the fact that they have the extended insurance cover. "
" Easy, quick, no hassle "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 23 June 2025
" As Always, the counter staff were desperate to sell additional insurance cover, even after I showed that I had everything. This really does ruin the whole experience. "
" As Always, the counter staff were desperate to sell additional insurance cover, even after I showed that I had everything. This really does ruin the whole experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANTOINE - 21 June 2025
" The price indicated by auto Europe (on which I made the decision to rent) did not include: - the airpot surcharge - the VAT - the insurance to be able to drive in France In the end the price paid was significantly different to the one indicated: that is not very honest. "
" The price indicated by auto Europe (on which I made the decision to rent) did not include: - the airpot surcharge - the VAT - the insurance to be able to drive in France In the end the price paid was significantly different to the one indicated: that is not very honest. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by SIMON - 19 June 2025
" Excellent and great car "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 18 June 2025
" Super experience, as always, we will always rent through Auto Europe for their competitive prices and choice. "
" Best value anywhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 13 June 2025
" Fast check in and deposit returned very quickly "
" Fast check in and deposit returned very quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIRANDA - 12 June 2025
" When I hire a manual car I expect a manual car. We did not drive the car again all weekend as I found it too difficult/stressful so missed out on preplanned trips. "
" We were told there was only an automatic available. I have only driven an automatic once so was not happy about this. I was told there were no other vehicles available so it was that or an indefinite wait. It was very stressful driving an automatic. I was not happy. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 06 June 2025
" Very efficient collection and drop off. High specification new car. "
" Very efficient collection and drop off. High specification new car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 06 June 2025
" Very satisfied "
" Excellent agent. He arranged a larger category car for the same price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMUEL - 04 June 2025
" Good experience using the AutoEurope site. "
" Staff were really friendly throughout and the car was fine for the entire hire period. However there was a lot of undocumented damage (nothing major) on the car we needed to record at hire inception, and the drop-off quite chaotic (the staff were very friendly and clearly doing their best, it just seemed exceptionally busy!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by TIMOTHY - 02 June 2025
" Will definitely use again "
" overall efficient service but unfortunately large queue on collection with only two people serving, unlike other rental companies with three in attendance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH OWEN - 29 May 2025
" Quick and efficient "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 26 May 2025
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by IAN - 25 May 2025
" I booked a particular model to rent in order to test drive for 1 week as I was considering purchasing the same model. Was told at counter it's the same category "
" Didn't get the car I ordered "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by DERK - 23 May 2025
" See above "
" I refilled car before return and vehicle said 760km range. When I picked it up it said 550km range so clearly it was not full when handed over to me "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LAURENCE - 19 May 2025
" It was fine "
" The experience was mostly fine, however I was unfortunately caught a couple of time by speed cameras in France. Despite sending all the notifications in one envelope, Hertz billed me separately an admin fee for each incursion for 'providing information to the French government'. I accept that they are within their rights to charge an admin fee but it seems xcessive to charge me thrice for providing the same information... won't be using hertz again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 17 May 2025
" All good as always "
" As always very good from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 13 May 2025
" Overall very good "
" I had to use Hertz desk where there is always a queue .. hence I didn't decide to use them "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 05 May 2025
" Great customer service., lovely clean car all with a smile , highly recommend "
" Great price and super easy to book and deal with "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 27 April 2025
" So easy and relaxed. Full insurance always recommended by me so driver can be fully relaxed during the rental. "
" Perfect and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 27 April 2025
" Excellent service, as usual. "
" Excellent service, as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 27 April 2025
" Overall I understand why car rental companies have a bad name "
" Very disappointed with the experience Car I booked wasn't available not sure how that works it it's booked? Girl on the counter was rude and unhelpful, "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GLENN - 22 April 2025
" Still waiting for response "
" Trying to be charged for damage I didn't do. Wheel rim damage which I had a picture of "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by LESLEY - 21 April 2025
" Frustrating and expensive!!!!! "
" I arrived to pick up the car but was unable to access it as I had lost my driving licence. I had a copy of it on my phone but this was not acceptable. I therefore had to get a flight home. I know that it was my mistake, but it was very frustrating. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PHILIP - 20 April 2025
" Smooth and straightforward "
" Easy pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MARTHA - 13 April 2025
" All round good experience and will use again "
" All round good experience and will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 10 April 2025
" Very smooth experience "
" Very smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 10 April 2025
" All so very quick and easy because of efficient staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 09 April 2025
" Auto Europe give us a good price. Only thing I'd say is that you have to be careful when looking at what's been booked. I'd picked 'large', but then in the description of rental it said 'or any compact equivalent' (which is far from large). Luckily our bags just fit. "
" The car 'wasn't ready' when we got there, but a bunch of other cars at a higher price were. We checked the garage and the car we rented was there for the one hour that we waited for it. I got the feeling this was a way to try and get us to take the upsell, to get on our way quickly. With two very tired kids, not a great experience. Otherwise the car was good and the return drop off very quick. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by COLIN - 08 April 2025
" The whole experience was very easy and efficient. Would highly recommend. "
" We found the whole process of collecting our car from Geneva Airport and returning it very easy and we had a fabulous car and very charming staff so we found it all in all a very nice experience and would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 07 April 2025
" Easy and efficient booking with AutoEurope and good prices too. "
" Fast check-in, and no pushy sales for extra insurance. Collection and drop-off also very quick and easy. Only hesitation is the additional daily charge to cross border, of which I was not aware until checking in. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUE - 05 April 2025
" Please see above, I wouldnt choose Europcar again but the bokking portal was fine "
" We were 1 15minshr late on arrival due to a technical problem with Easyjet and I had provided our Flight number but Euopr car desk at GVA delayed us even further by saying our car was not ready so we were delayed by another 30 minutes-unacceptable when I had gone to the trouble of proviing our flight details. We almost missed our rendevous later that eveding. The staff told us that they don't 'save' cars when customers are late! They were very surly and unhelpful and sadly I wouldn't book with them again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by JEREMY - 04 April 2025
" I don't have any more comments. None None None No "
" Cat and desk/ dropoff service was good. I rented in CH and travelled to F, they tell you that it will cost lots of if you need a breakdown service in F. You're not covered etc "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 03 April 2025
" As above although the back room staff have been helpful to some degree "
" We were told the car was new with no damage or marks etc. however, once we had driven to our destination we realised there was significant damage to the roof. I have given a poor rating because the drop off staff were very rude and very accusatorial. Within two hours over £3000 pound had been taken out of my account. Fortunately the following day it was confirmed the damage was existing. I am disappointed because I was made to feel like a dishonest person and the facts were not established before action taken. Unfortunately, another £3000 has been taken from my account by Auto Europe for no reason and I am currently waiting for this to be resolved / refunded. Not the best experience I have had. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 2
GENEVA, CH - Reviewed by ROBERT - 03 April 2025
" Overall went well. Lots of paperwork sent . Not always clear what relevance of different mails was would be useful to make this clearer "
" Overall went well. Could have given more information about return to Geneva Airport ( fuel stops etc) to make return experience more satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by THOMAS - 01 April 2025
" Very good experience "
" Very friendly representative who offered a very good upgrade at no cost and without asking for it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HOWARD - 01 April 2025
" Good and straightforward rental with level of car expected "
" Efficient but unfortunately relatively long wait to pick up car at counter as busy with number of customers hiring cars "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 01 April 2025
" Very good and efficient service from autoeurope, I will definitely be using Autoeurope again in the future "
" The hire on your behalf was smooth and professional however I have received a copy of the invoice which is not formatted in English so I do not follow the charges. This mainly relates to charges at the desk. I would appreciate if you could assist with this as I do not have a contact only a No Reply email address "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 31 March 2025
" Tried to buy extra insurance but the link didn't work "
" We'd filled up but on handover they recorded 7/8 - waiting to hear how much they'll take for this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 31 March 2025
" Could have been so much better - blatant attempts to add on extra costs very frustrating. "
" Counter staff tried to upsell at pickup, wrongly claiming I would need a 4x4 or chains, then tried to charge for refuelling after drop off which was completely unjustified. Complained and got a refund but don't expect such shenanigans from Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 30 March 2025
" Kept very well informed "
" Very good, well organised, helpful staff and great car - immaculate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 28 March 2025
" Autoeurope excellent as usual. Alamo mmmm? "
" Alamo/Enterprise staff at Geneva Airport pick up desk required customers to put in their details on the phone app before approaching the desk. This was unnecessary and slightly chaotic while they sat and watched. Other companies let their counter staff do this on full size screens which is a much better service in my opinion. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by STEPHEN - 28 March 2025
" Great all round experience "
" Very straightforward experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 27 March 2025
" We booked a car via this company and our flight ended up being delayed overnight. Because we didn't book direct with the car rental company they could not amend the booking and this awful company had no contact numbers open after 9pm so we couldn't speak to someone from the company. Fast forward to the next morning, we tried to rebook our car and the car rental company had already given it away as it was marked as a no show (despite being in constant comms with them via the phone) and auto Europe couldn't offer another car or a discount / refund. When I called to speak to an operator from auto Europe NO OFFER OF REFUND WAS GIVEN, they said my only option was to try book direct with the car hire company and "hope" they honour the original booking. Couldn't book with the car hire company so all the money is gone. Next issue is the people who respond to emails, don't have a clue and accused me of rejecting a refund offer (why the hell would I do this?). 4 different people emailed in relation to my query and none of them could answer a simple question - "Can you confirm the car was not collected so I can speak with my travel insurance about a refund". Genuinely everyone replied to this saying that "We cannot offer you a refund in this instance..." even though I clearly mentioned in each email I was not seeking a refund from them. I genuinely believe the people who were responding to me were trying to wind me up and that I'll appear on a reality tv show soon, that is how ridiculous the responses were. AVOID, AVOID, AVOID!!!! "
" If I can give anyone any advice it would be always book direct with the car rental company and always avoid these 3rd party vendors. They will do anything they can to avoid compensation when something goes wrong such as a flight delay. Trying to get something as simple as a confirmation that the car was not collected proved to be an impossible task. Truly awful customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JEREMY - 27 March 2025
" Overall the car was great. It was just the initial wait after we checked in at the desk as the car was not ready and we had to wait 90 minutes. "
" The car was not ready when we completed the paperwork and we had to wait 90 minutes. Eventually we were given an alternative vehicle, but it was a frustrating wait. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANIEL - 26 March 2025
" Service was fine but didn't get the car size as promised "
" We paid for a medium size car and believe that we got a small car "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by GARY - 26 March 2025
" Our VW T6 was fine for our transfer from Geneva to Tignes and had the required winter tyres. "
" Polite and efficient staff. Good vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVE - 25 March 2025
" The car reserved was no where near the size of the car booked through Auto Europe. It also cost me 339 extra to take a slightly bigger car that was still much smaller than the Volvo shown when i booked. This is totally unacceptable A Smart car is MUCH SMALLER than the Volvo C40 shown when i booked. I feel totally ripped off and over charged "
" I booked an electric vehicle for 5 people with 3 cases. The vehicle shown was a Volvo V40. On arrival at Hertz they gave me a TINY SMART car which was far too small. They then said the only other option was an Opel Mokka. To add insult the Hertz staff charged me an additional 49.90 per day. (with reluctant 15% discount) A total of 339. This made the car extremely expensive and a rip off. I will NEVER use either company again UNLESS i am refunded some of the exorbitant cost "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by FRANCES - 24 March 2025
" Same "
" Car hire, the actual car, and the return process was good. However the counter staff on pick up was not very efficient at all. We waited in a queue for much longer than any other car hire company queue, and noted an equally long queue for pick up when we passed through on our return. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by RICHARD - 24 March 2025
" See 3 "
" Why was I left abandoned for 8 hours in the freezing cold waiting for assistance to return my many calls when none were forthcoming? a complete disgrace. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 24 March 2025
" NA "
" NA "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 22 March 2025
" Easy to book, reasonable price "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANDREW - 22 March 2025
" Worked well start to finish "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 22 March 2025
" All super easy "
" Easy collection, car as expected and easy drop off. All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JENNER - 22 March 2025
" Good service from start to finish. "
" Car was newish, only had about 3k km. easy collection and drop off. Whilst there was a fairly big queue at car hire desk it moved quickly and had about 5 desks open. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 21 March 2025
" Booking was simply and obvious, couldn't be better. "
" Seamless collection and drop off, will use Avis every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ELAINE - 21 March 2025
" Very helpful man on the desk "
" Very helpful man on the front desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAL - 21 March 2025
" We booked the car for 12:30. Our flight was slightly delayed so we only go to the Eurocar (supplier) desk around 1pm, however the car was not ready when we arrived to pick it up from the parking garage until 2:10pm. The staff at the collection point was not helpful at all and quite rude - very disappointing. Also we paid for more than 1h that we didnt' have the car "
" We booked the car for 12:30. Our flight was slightly delayed so we only go to the Eurocar (supplier) desk around 1pm, however the car was not ready when we arrived to pick it up from the parking garage until 2:10pm. The staff at the collection point was not helpful at all and quite rude - very disappointing. Also we paid for more than 1h that we didnt' have the car "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS EDWARD - 20 March 2025
" Good "
" Great car - a Hybrid Hyundai Tucson "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 20 March 2025
" AS EVER - NO ISSUES "
" SMALL QUEUE, REASONABLY QUICK PAPERWORK, STAFF CLOSE BY IN THE GARAGE. ON RETURN THE MAN WAS WAITING AS I GOT OUT OF THE CAR TO CHECK EVERYTHING WAS IN ORDER. VERY QUICK PROCESS EVEN THOUGH IT WAS A VERY BUSY SATURDAY. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SEBASTIAN - 20 March 2025
" Easy process "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CLIVE - 19 March 2025
" The overall experience was fine. The member of staff we dealt with was very accommodating, certainly very polite and spoke perfect English. "
" Unfortunately we made a bit of a mess regarding pick up times and as a consequence the car we ordered was not available ie been given to someone else. This seemed a bit odd as we had paid for the car in advance so couldn't quite understand the reasoning behind giving the car to someone else. Our original booking was for an automatic and as none were now available at the price point we paid we ended up paying more for another car. The rental as a whole was very expensive and certainly much more than we had paid previously. Having said all this the car we ended up with was nearly new and in excellent condition. On returning the car to the Swiss side at Geneva airport, which by the way is fairly stressful because the entrance and parking spaces are very tight, we dropped the keys of at the kiosk and was met by a very friendly employee. As a word of advice, photograph the car before and after the rental period. If there is any damage to the car not itemised on the rental agreement, report it immediately, do not drive the car away. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 19 March 2025
" Very poor "
" Very poor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRISTIAN - 19 March 2025
" Stop upselling I'm sure it just gets people's backs up "
" Hire regularly in Geneva Airport first time I've been given the hard sell to upgrade When got into lot to collect car had been assigned a car below the standard I'd booked The guy in the lot then corrected after a little debate "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 19 March 2025
" Very good experience given we were given a brand new car. That's fortunate but I've used Hertz frequently in the past and service and car reliability has always been good. "
" Good car (brand new), good staff, good admin. Only negative was physically navigating the car park back to the drop off zone. There didn't seem to be a CLEAR one-way system to return the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 19 March 2025
" Satisfied customer! "
" All worked well, no complaints "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DAVID - 18 March 2025
" Overall good "
" Slow checkin as there was only 1 member of staff. Everything else good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SHARON - 18 March 2025
" Service was efficient. Thank you I got what I paid for. "
" I always look for value for money. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by BRIAN - 18 March 2025
" Easy to use "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 18 March 2025
" Probably the best service in Geneva EVER !! "
" Service great. Car great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 18 March 2025
" PLEASE SEE ABOVE - IF THE ADDITIONAL CHARGE IS REFUNDED I WOULD BE HAPPY TO LEAVE A POSITIVE REVIEW "
" I WAS FORCED TO PAY AN ADDITIONAL CHARGE TO DRIVE THE CAR IN FRANCE EVEN THOUGH THIS WAS THE INTENTION WHEN I BOOKED "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CHRISTOPHER - 17 March 2025
" Size of damage charges disappointing plus additional 30CHF charge for breakdown cover outside Switzerland "
" Was charged 1250 CHF for a scrape to the bumper "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JUSTIN - 17 March 2025
" Far better than many other car rental firms, will use again "
" Far better than many other car rental firms, will use again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 17 March 2025
" Top class "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 17 March 2025
" I MADE A GENUINE MISTAKE ON THE BOOKING BUT ONLY NOTICED JUST 46 HOURS BEFORE THE RESERVATION. I CONTACTED AUTO EUROPE WHO WERE TOTALLY INFLEXIBLE TO HELP OR EVEN LISTEN IN THE CIRCUMSTANCES - AND I ACTUALLY WANTED TO INCREASE MY BOOKING BY ONE DAY. SUCH INCREDIBLY POOR SERVICE. I CONTACTED HERTZ DIRECT WHO SADLY COULD NOT CHANGE THE ORIGINAL BOOKING AS IT CAME THROUGH AUTO EUROPE BUT ASSISTED US IN OUR DIFFICULT PREDICAMENT. AUTO EUROPE CHARGED ME THE FULL COST OF THE ORIGINAL CAR HIRE WHICH HAD TO BE CANCELLED AS THEY WOULD NOT EVEN CONSIDER INCREASING IT AS REQUESTED. AND THEY ONLY GET CHARGED 65 EUROS BY HERTZ! SO DISAPPOINTED. "
" EXCELLENT EXPERIENCE WITH HERTZ BUT NOT VIA AUTO EUROPE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 16 March 2025
" Happy with my hire car. Collection took longer than expected but drop off was very efficient. "
" I had to wait over 20 mins in the car park for my hire car to be brought round. This was after checking in at the Europcar desk in Geneva airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 16 March 2025
" It not the fault of auto Europe but I will never use Heatz again ... plus they have taken an anauthorised payment for damage to the vehicle CHF 170 I am contesting atm as car was damaged on pick up luckily I took photos and a video on collection of the car "
" Even though I had checked in via the App the process at Geneva took 45minutes as Staff at check in were only interested in selling add ons .. unnecessary insurance I told them I already had .. extra cover for cross boarder I said I didn't need and a car upgrade I didn't want .. it was very forceful and pressurised "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by WILL - 15 March 2025
" No concerns at all. "
" Good vehicle. Great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by K - 15 March 2025
" Did what it was supposed to. The ability to change booking times is a positive. "
" A fast service at counter and on return. There is no opportunity to examine the car before signing a 'no damage form'. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALLAN - 15 March 2025
" Very good "
" Pick up at counter slow but I think that was more down to people not checking in on line beforehand. Car collection and drop off seemless "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 14 March 2025
" All positive, except I did not particularly like the Cupra, but that is a question of personal choice. "
" Very smooth, efficient and swift. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANNA - 13 March 2025
" Few days before I had been contacted by auto europe staff to say my prepaid car rental wld incur higher costs!!! And stating i wld not have the car available as i stated my arrival shortly after the time of collection. This is unacceptable as i had provided thr flight details and clearly the policy states 2 hrs time for collection without contacting auto europe and more if contacted! Very unpleasant experience and surely not one that wld bring me back again as a customer "
" Was not clear to me i was to incur additional cross boarder charges in case of the car breakdown! This only was made clear to me at the point of pickup "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 13 March 2025
" provided a car that was 96% smaller than the one I booked!!! "
" Not Happy tbh "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARC - 12 March 2025
" Your systems did not talk to Budget and i was being sent emails from Budget to pay more. i had to call so many times to get assurance. "
" counter agent at the airport was grumpy and rather cold. i was scared to ask any questions. I had an accident - not my fault as in the declaration, but they still had taken twice the value of the insurance. then to be told it could take about 6 months to get my money back! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by HEATHER - 12 March 2025
" Poor. Additional costs not at all transparent "
" Additional costs unclear and will be disputing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 11 March 2025
" Rental of Electric Vehicles present some issues to experienced EV drivers. No specialist advice was given. I will avoid in future because of this. "
" The booking was for a large car. All vehicles of this category with Hertz were full electric vehicles. I did not see this as a problem as I drive an EV. However, although the check in desk was efficient I was informed that the vehicle had to be returned with at least 75% charge. There is no charging facility at the Hertz pick up/drop off zone! When I collected the vehicle no advice was given about existence or location of charging cables, arrangements for payment at charging stations of anything else for that matter. No one explained procedures for charging, unlocking the charging system, operation of the charging screen. Most EVs have individual systems which require basic instruction but none was given. I later found that the vehicle system was locked to prevent use of super fast chargers so my required 75% recharge took approx 3.5 hours. Not ideal for the return trip to the airport. There were no fast chargers in the ski resort we were staying in. Not a good experience overall. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 11 March 2025
" Smooth and saved a lot of money. Would recommend and use again for sure "
" Europcar was very good, I do recommended the extra waiver insurance that auto Europe offer as it means europcar only put hold on credit card of £300 not £2400. You also need credit not debit card to pick up. Very quick pick up and drop off and fair vehicle assessment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NATHALIE - 11 March 2025
" Excellent service/ fare/ car I would highly recommend and certainly won't hesitate to book there again. "
" All excellent, from the agent at the counter -Abdel- to the car -new- to the straight easy return in GVA. Very satisfied with the service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 10 March 2025
" Very satisfied "
" Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 08 March 2025
" The booking was a compact SUV, Opel crossland or similar, but the actual car was a compact class Peugeot 308. Something is wrong here. "
" The booking was a compact SUV, Opel crossland or similar, but the actual car was a compact class Peugeot 308. Something is wrong here. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIE - 08 March 2025
" AutoEurope are my 'go to' company for car rental. As always the price was competitive and it was quick and easy to book. "
" Excellent experience. The car was very easy to drive and quite luxurious. Staff at the start and end of the rental were professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 07 March 2025
" Able to book online and they scan all company deals to give you the best option available "
" Quick and efficient "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DANIEL - 06 March 2025
" Really really angry. Now having to go through a torturous process of submitting multiple documents on-line to claim back the excess. The whole process is a money-making scam. "
" Complete scandal at return of car. A tiny scratch on the wing mirror results in a 400 Swiss franc bill! No right of appeal. Completely arbitrary. They will not use this money to repair the scratch - it is just blatant profiteering. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GRAHAM - 06 March 2025
" Good "
" Good "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by RHONA - 06 March 2025
" All good "
" Good value and smooth pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 06 March 2025
" Very Slow at desk - why can't I just pick up a key High pressure sales to upgrade vehicle and to take out unnecessary excess insurance "
" Over 1hr delay at desk One very slow meme et of staff All of us in queue were very dissatisfied. Once seen I was told they didn't have a car of the standard I had requested but they could give me 'much better car' for CH20 per day, I said I didn't want to pay more for larger more luxurious car so they said OK CH10 per day. I said I just wanted class I had booked. They said they hadn't got that. Eventually I was given upgraded vehicle at price I had paid. I was then given hard sell over excess insurance - I said I already had with AutoEurope. I realised part of slow progress was that all customers were given the hard sell over upgrade and excess insurance. Not what I expected from Euroocar Switzerland. When I last had electric car from Europcar last year I was told just return with enough charge to get into garage and that is fine. This year they have introduced 80% charge on return requirement. This shows remarkable lack of knowledge of electric car charging. DC ultrafast charging only gets to 85% making it very hard to return at 80% unless you charge just down the road. They claim to supply a charge card but this was not supplied. They claim to provide the car charged to 100% - it wasn't. Unlike pick up and drop full policy for liquid fuel where I can see it is reasonable to charge a 'service charge' if car not returned full I cannot see how they can justify charging for anything other than the energy as it is clear that every car is going to need a period of AC charging to get to 100%. . "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CHRISTOPHER - 06 March 2025
" Making a booking through yourself And then finding I had to pay an extra Fr.75 for using the location that I had actually made the booking for means that your booking service is not transparent and it's actually cost me money when I could. I've gone to another provider. Needless to say, I won't be using you again "
" I made a booking through yourself and chose Budget with the price, using Geneva airport Arriving at the budget desk I was told that I would have to pay an extra Fr.75 as a location surcharge as it cost more to use the airport This is of course the precise venue I have made the booking for so this is clearly a hidden charge that is not made clear at the time of booking and leaves the customer with your choice as I'll arrive at the airport I can hardly use anybody else then. This pricing policy is clearly not transparent on your site. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 05 March 2025
" All good "
" Nice upgrade on basic model. As new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 05 March 2025
" Auto Europe experience good , Thrifty experience poor due to the insistence on paying for recovery . Auto europe should make this clear on their site also. "
" i was told when i picked up the car that i had to pay for recovery because i was driving in France . I have been renting cars in Geneva for the last 20+ years and i have never had to pay this, i believed it was included in the rental price. It also wasnt made clear when i made the booking. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 05 March 2025
" very helpful young lady at customer service when I collected th car "
" more explicit drop off instructions including postcode of the car park woudl have been helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CARL - 04 March 2025
" When I placed the order with Auto Europe I booked additional damage and theft protection and had expected this to be honoured by Dollar. It should have been made clearer by Auto Europe that the agreement was separate to Dollar. I booked the cover to avoid the stress of checking and evidencing every scratch on pick up and return, but we had to do this anyway. In future I will book directly with car rental companies to avoid this. "
" On arrival to collect our car Dollar wanted to charge us for additional full damage and theft insurance protection. We were clear that we had paid for this via Auto Europe and showed the voucher but they explained that this was a separate agreement with Auto Europe and so if there was any damage on return we would have to pay Dollar and claim back from Auto Europe. I feel that this should have been made clearer at the point of booking. When we returned the car the car was accepted back with no damage and we were told that we would receive email confirmation of this, but no email confirmation was received. On a positive note, they didn't have the car that we booked and gave us a complimentary upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by STEVE - 27 February 2025
" Great website and efficiency. "
" Car needed possible oil top up as warning light came on. At drop off there was no formal process this time - keys were taken and check was undertaken at later stage which caused some anxiety but was ok in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PAUL - 26 February 2025
" All went ok "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 26 February 2025
" As above "
" I paid Auto Europe £674 for the car which I paid when I booked. Then when I've checked my bank, Hertz have charged me £444 extra when I picked the car up on the 16th Feb. For what I don't know. Please can you look into this for me? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HELEN - 25 February 2025
" So far trouble free and easy except for trying to find the fuel cap opening button "
" No obvious return section but possibly we just didn't find it! All staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PENELOPE - 22 February 2025
" I normally can find a good deal with auto europe "
" I was given a good car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SIMON - 21 February 2025
" nothing else to add "
" Easy check in process and easy drop off - couldnt ask for more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOMINIC - 20 February 2025
" See comments Please get in touch if you can help "
" Staff identified a very small scratch to wheel trim that I don't think I would have noticed at pick up I have to pay a high charge for repair This will not be covered by excess insurance until the repair is done and I have evidence of completion This is a lot of time and money for a very small wheel trim scratch Also hertz seem to be billing me for car hire despite already paying Auto Europe so I need to ask for clarification "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ROWLAND - 20 February 2025
" please could you contact us as we had an issue with a puncture in our car. The car was taken to a garage in moutiers, which then shut for the weekend, and we had no car to get myself and my young family back to geneva airport. we got no help from customers services, so had to get a bus and 2 trains with all our belongings back to geneva. We also had quite a few of our belongings still in the vehicle when it was taken away, which have not been returned my contact details are ymachell@hotmail.com. +447909059006 "
" please could you contact us as we had an issue with a puncture in our car. The car was taken to a garage in moutiers, which then shut for the weekend, and we had no car to get myself and my young family back to geneva airport. we got no help from customers services, so had to get a bus and 2 trains with all our belongings back to geneva. We also had quite a few of our belongings still in the vehicle when it was taken away, which have not been returnedl "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 19 February 2025
" excellent all round "
" quick & efficient check in new car in first class condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHANIE - 17 February 2025
" As above "
" All went like clockwork booking, check in and out - seamless. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 17 February 2025
" I am trying to put a claim Auto Europes on-line claim portal. But amongst the many pieces of documentation required to be uploaded amongst - driving licence, rental contract, check out report, damage report and pictures..etc -, and I understand the need for the documentation is a credit card statement showing the Hertz charge to my credit card. But as all credit card statements are only issued monthly, and mine is not due for a while I am unable to completed the on-line claim at this time. Surely a screen shot from my Credit Card portal would suffice in the short term. "
" On returning the car to GVA Hertz employee walked around the car with my inspecting for damage using a torch. He confirmed that the car had been returned 100% okay and that the excess funds held on my credit card would be released. At which point our contract surely ceased. The car was then driven away, I assume for valeting, by your employee. Despite the employees assessment that the car was returned 100%, Hertz have subsequently charged my credit card CHF502.45 [£445.95] for scratches identified after the employee drove the car away..! What is the point of having a return inspection, with customer(s), that, in this case, confirmed the car to be 100% okay...? Hertz have also stated that they a 90 process to further assess the car which means there's an ongoing risk that further charges could be spuriously be applied over the next three months...! Additionally, there is a Hertz "pending" charge, dated 08 Feb 25, for £269.25. still sitting on my credit card statement a week later. I have no idea what this is as there should be no further charges levied on my card for the rental..?? The car was returned full of fuel as the Hertz representative confirmed during the return inspection. Second "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GRAHAM - 16 February 2025
" AutoEurope provides good choice and comparison "
" Good vehicle at fair price. I hired an electric vehicle thorough choice. The ticket I was given stated a per litre cost for filling if returned less than 75% - should be cost per KW. The last time I hired electric vehicle I was told just make sure I had enough electricity to return the car. Ensuring full to 75% shows poor knowledge of the mechanics of electric car recharging and difficult for hirers. The car will need to be charged anyway as the company says car will be provided >95% charged - the company should accept that 75% is difficult to obtain for return or just charge 'cost' as unlike liquid fuel every car will need to be 'refuelled' "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROGER - 16 February 2025
" It seems to be the way motoring is going in general that more focus is given to gadgets in cars rather than basic common sense equipment to deal with common / minor incidents, especially at night/weekends when most of us need to travel. As a renter it is essential to have separate policies that meet the ever increasing costs for these "not covered" risks. "
" Unfortunately we suffered a puncture and hour into our rental. The emergency help desk was very good arranging roadside assistance and a replacement vehicle. The costs are enormous but hopefully will be covered at least up to £3000 by the additional insurance I took out. I must add though, most of the drama and costs would have been minimised or completely avoided by the provision of a spare wheel, jack and wheel brace in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 16 February 2025
" Much better pricing than going direct. "
" Very good overall. The only thing that could be improved would be more Europcar counter staff other than the two to deal with the queue at pick-up. After a flight and just wanting to get on with the journey, waiting half an hour queing to get the car keys would have been better if it was quicker. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 15 February 2025
" I am giving AE the benefit of the doubt as I have used you multiple times and this is the first time I have been let down by a supplier of yours who have clearly failed to deliver an acceptable standard "
" The car supplied broke down on the third day. Whilst I had declined the additional insurance because I have an excess insurance policy it was never explained that the car was not covered for breakdown which is quite unbelievable given it is supplied by Enterprise. I have had to pay approx £400 for a rescue that took 30 minutes and from a person who did not even check to see if the fault could be rectified - the car was simply put on the back of a truck and after a 10 min journey to the nearest garage I was left to make my own arrangements to return to my accommodation and then get a bus back to Geneva Airport to collect a new car. The next issue is that the new car was delivered with the low tyre pressure warning light on/a slow puncture which meant it had to be topped up with air on a regular basis. And finally which has never happened to me before, the car was returned full which the person accepting the car back confirmed and then I find I have been charged for a de minimus amount of fuel plus a handling charge when I had filled it shortly before handing it back! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ROSS - 15 February 2025
" Booked at one price only to be hit with hidden fees. Poor strategy as a company as you don't get repeat business. Crazy "
" Hidden fees once again "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CHRISTOPHER - 15 February 2025
" The only thing for people to note, if you hire from the Swiss side of Geneva airport and plan to drive outside of Switzerland, you will need to pay an extra £30 for breakdown cover. "
" Really easy to book online and a really good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIKE - 14 February 2025
" My general experience of AutoEurope over the years has been good but as highlighted above this experience has been very poor with Dollar/Hertz "
" Insufficient staff to manage demand. Car had damage and was advised to take photos of anything that might be missed which I did. At drop off the member of staff said all was good but subsequently received a 550 CHF charge for damage to vehicle but no explanation and had to chase to understand what is was for. They subsequently replied with photos of damage which were pre existing and I have the photos at pick up to verify this. The situation is ongoing and very dissatisfied with this experience which I hope will be resolved to my satisfaction soon. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by GEORGE - 14 February 2025
" The whole experience was painless - many thanks to all "
" All ran very smoothly and the car exceeded expectations. Drop off was as easy as I can remember. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVE - 13 February 2025
" Easy to book - all good. "
" Short queues, prompt service - all good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PAUL - 12 February 2025
" Generally excellent - there was a 54chf charge taken afterwards and I still have no idea why "
" Great hybrid vehicle at great value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ERIC - 11 February 2025
" I have used Auto Europe many times, always been satisfied. This new charge y some renting company is written in the contract but in small print. It increased the cost of the renting by 30%. Auto Europe needs to highlight this . I would have never used Budget if I had known. "
" Budget is charging 12CHF/day if you drive outside Switzerland!! 84CHF (£75) First time in 25 years that I have been asked for extra money to drive in France. I am going back to Geneva in 3 weeks time and taking Alamo this time; they are not charging any money!! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 10 February 2025
" All fine "
" All fine except have to take shuttle from car hire to car park at Geneva and difficult to find drop off at Geneva. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 10 February 2025
" Taking the additional insurance when booking proved to be a good move "
" Europcar was the only desk with no queue. Staff dealt with us very efficiently and we were soon on our way to the garage to pick up our car. Staff there were equally efficient. Car was practically brand new. No issues at all. You never feel like you're going to get ripped off with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 10 February 2025
" Overall satisfied. Deals reasonable Car was good but not what i would have chosen "
" not car i wanted but replacement OK Staff friendly and efficent "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by KEVIN - 10 February 2025
" Absolutely hassle free "
" Very friendly, efficient and reasonably priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASON - 10 February 2025
" Easy and fast great service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 09 February 2025
" Highly satisfactory - the only issue was a strange pricing protocol which dictated the timing of my trip, moving the trip back by one day brought down the cost by about £150 (from £400 to £250) "
" The vehicle was almost new - what more can you say? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 09 February 2025
" Very pleased with auto Europe what I rented is what I got. I had to pay a Fr.50 charge to go from Switzerland to France. Maybe I wouldn't have to pay this if I'd hide the car in France but on experience the French side charge for snow tyres. "
" I was very pleased with the staff at thrifty very polite and did their job they could do with more staff because it was slow but looking around at all the other other Hire counters, they were all understaffed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LAWRENCE - 09 February 2025
" Auto Europe are my go to for car hire -always provide good service and usually great service from their car rental agents. Unfortunately in this case the drop off experience leaves a lasting memory "
" Had booked a ski rack, then was advised just before travelling that none were available so had to travel with them inside the car (it was that or pay a huge amount for an upgrade on arrival). The drop off experience was chaos-not enough spaces for returns and cars parked everywhere. Thankfully we had allowed plenty of time for this or it would have been a huge pressure. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 08 February 2025
" m "
" the pickup experience quite quick. The car was brand new and in perfect condition. Drop off was slightly confusing, in a multi storey car park with little space and many car rental companies. Hertz could provide clearer signage about where to leave the car when dropping off. But thats just a minor issue. Overall a smooth experience, good value and a great car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 07 February 2025
" Generally a very good experience. "
" I BELIEVE THE DIGITAL PETROL GAUGE WAS NOT REGISTERING A FULL TANK ON COLLECTION OR RETURN AND I WAS INITIALLY CHARGED A NOMINAL FEE THAT WAS CANCELLED. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 06 February 2025
" Perfect "
" Everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KERRY - 06 February 2025
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAEME - 06 February 2025
" Positive car hire experience "
" Positive car hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BERNARD - 06 February 2025
" Will use Auto Europe as a preferred provider "
" Easy to book and whole process went well. Car model was not as booked but replacement even better for our purposes. Will use Auto Europe and Europcar in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 05 February 2025
" Generally very happy "
" Surprised that I had to pay 30 pound surcharge for driving in france "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASON - 04 February 2025
" . "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 04 February 2025
" Always good value. "
" Main concern was that the vehicle was collected in an underground car park with minimal light, so it was v difficult to inspect for scratches etc. Yet when returned, the car was inspected by an operative with a high power light. There were no issues but it seems unfair that there are two systems in place which can only disadvantage the customer. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 04 February 2025
" Good experience, no problems, car was perfect for the job and remarkably fuel efficient "
" Surprised that all the contact at Geneva airport was with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GREG - 03 February 2025
" Booking of a manual car made through Auto Europe, with Hertz as the actually rental company. Hertz have no manual cars, so that was a waste of time. Secondly, i paid extra for full cover with Auto Europe. however when you arrive at the Hertz counter you are informed that in case of an accident you would have to pay 2750CHF and then claim it back through Auto Europe. This is false advertising, dishonest and also completely unfeasible for many people. Its a con. Very dissatisfied. It should be made crystal clear from booking, not in the small print that the full cover doesn't actually cover you without additional cost "
" Booking of a manual car made through Auto Europe, with Hertz as the actually rental company. Hertz have no manual cars, so that was a waste of time. Secondly, i paid extra for full cover with Auto Europe. however when you arrive at the Hertz counter you are informed that in case of an accident you would have to pay 2750CHF and then claim it back through Auto Europe. This is false advertising, dishonest and also completely unfeasible for many people. Its a con. Very dissatisfied. It should be made crystal clear from booking, not in the small print that the full cover doesn't actually cover you without additional cost "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JENNIFER - 02 February 2025
" Made easy and friendly "
" Quick efficient service "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NORMAN - 02 February 2025
" I like Auto Europe but do not like Geneva car rental: very difficult to locate the rental place. Thrifty are a pain. "
" The inspector of vehicle condition was aggressive, and very keen to charge for any non-existent scratches (in fact a small amount of mud). I get the impression is that they are trying to scam by inventing damage that does not exist. At pickup, my cart was in the wrong location ad this led to a waste of time and inspecting the wrong car! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by JASON - 02 February 2025
" As above "
" When I arrived at the desk I was advised that the class of car that I had booked and paid for over a month in advance was not available and that I would have to upgrade. I thought that would be complimentary but was advised that I would be required to pay an additional 150chf. There was no compromise on Thai with the counter staff and so k had to pay or I would have found myself stranded. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 01 February 2025
" Awful service "
" Super slow check out, despite filling info online. Only one staff and long queue. Checking car in - garage overcrowded and attendant mismarked car condition "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ROBERT - 01 February 2025
" As above, disappointed that at stage of selecting car online with Autoeurope, the addition of daily 'cross border' charges with Budget at Geneva airport was not clear and obvious. Have use Autoeurope many times but this has dented my confidence "
" Long wait at pick up desk. Very disappointed at 'cross border' charges. These were not clear and obvious when selecting the vehicle online. I have been regularly renting cars at Geneva airport for over 15 years (usually via Autoeurope) and have never had cross border charges added. Geneva airport is on the border with France and it should be anticipated that rentals will often be cross-border. Ridiculous daily charge and not clear and obvious at booking. Has dented my confidence in Autoeurope "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROSEMARIE - 31 January 2025
" I rarely have any problems with the cars i hire through AutoEurope. "
" Hassle free. All good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 31 January 2025
" I phoned up to change the main driver on the booking because I was concerned I might not be there at the beginning of the hire period and you need the main driver's credit card. I phone the helpdesk and you told me it would it increase my car hire fee from around £300 to around £600. This is not a reasonable increase and I was disappointed. This would put me off using you again. "
" Europcar were very good. Helpful and prompt. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 30 January 2025
" Disappointed, charged extra for a different car from the one I'd asked for. Fueling and returning "nearly full" an electric car is a pain. "
" They deducted a more than thirty extra from what I jad prepaid Autoeurope but never explained why. Hired a 4WD but they gave me a different car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PAUL - 30 January 2025
" Ok overall - car had annoying sound when accelerating. Final costs not transparent "
" Ok but final charges not transparent with original price paid "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALAN - 30 January 2025
" i "
" Booked car for 13.00 arrived at 12.45 due to no-one in arrivals hall I was told that I couldn't have the car until 13.00 I actually got the car at 13.15 There was no queue at the counter and the car park was very quiet "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 30 January 2025
" The Auto Europe booking experience was easy enough but I wished I'd taken out insurance: The whole week with the vehicle was incident free apart from a slight scrape of the wheel in the tight chicane of the car park when returning the car which'll cost more than the week's hire. Ouch! Beware folks: take out insurance offered - don't be penny-wise & pound-stupid. Lesson learnt. "
" It wasn't immediately obvious at GVA that the Dollar counter queue was the same as the Hertz queue and that Hertz agents were acting on behalf of Dollar or vice versa (yup, it was that clear). Signage wasn't great and the queue was a scrum. The agent wasn't at all interested in Auto Europe paperwork I'd printed out and the whole process seemed a little opaque hence my less than 10/10 scores. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTONY - 30 January 2025
" Good price, fast pickup and drop off. "
" Good price, no queues at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 29 January 2025
" I am disappointed to see an invoice without a refund of the fuel I didn't use. When asked if I wanted to prepay fuel at pickup I said no, I will fill it up myself before returning as I won't use a full tank so full to full basis. I was told that I would pay much less for fuel if I prepayed but I didn't want to pay an admin fee or top up fee and was told there weren't any charges for this. I then reluctantly agreed and prepaid fuel on my credit card. The invoice states the car was returned with 5/8 of a tank and no refund is showing on the final invoice. I expect representatives of your company to negotiate these conditions of hire offered at pickup fairly and honestly and as I have been misled/mischarged in previous car hires with other companies I am very wary about what I agree to. To be put under pressure to agree conditions without time or ability to confirm on your website is bad practice. As I have now checked your website I can see that you have a policy of no fuel refunds which is not what I was told by your representative. "
" I am disappointed to see an invoice without a refund of the fuel I didn't use. When asked if I wanted to prepay fuel at pickup I said no, I will fill it up myself before returning as I won't use a full tank so full to full basis. I was told that I would pay much less for fuel if I prepayed but I didn't want to pay an admin fee or top up fee and was told there weren't any charges for this. I then reluctantly agreed and prepaid fuel on my credit card. The invoice states the car was returned with 5/8 of a tank and no refund is showing on the final invoice. I expect representatives of your company to negotiate these conditions of hire offered at pickup fairly and honestly and as I have been misled/mischarged in previous car hires with other companies I am very wary about what I agree to. To be put under pressure to agree conditions without time or ability to confirm on your website is bad practice. As I have now checked your website I can see that you have a policy of no fuel refunds which is not what I was told by your representative. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 29 January 2025
" One minor point - when I booked the example car I requested was a Skoda Octavia - however when I arrived in Geneva the hire co said I had booked a small car (which an Octavia pictured) is not! Thankfully they upgraded me to a bigger car but I feel this was misleading on your part... "
" Experience was good, very professional and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMER - 28 January 2025
" Very smooth process "
" Very smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 28 January 2025
" Had problems on pick up and return, but a better car than I booked even though it was damaged. "
" Pick up from park the car was not ready had to wait half hour for it. The car had damage 2 doors and scratch on rear bumper. The drop off was chaotic only one staff on. no car parking spaces, had to leave keys without inspection. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARK - 28 January 2025
" Great customer service from all the staff involved.. No issues whatsoever and great selection of cars available at very reasonable prices... "
" Very quick service with no delays at the airport... Decided to upgrade the car and this was completed immediately and no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GILES - 28 January 2025
" I was charged 58 Swiss to take the car to France, not happy about that!!!!! "
" I was charged 58 Swiss to take the car to France, not happy about that!!!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DANIEL - 27 January 2025
" Although we might have saved money, we regretted hiring a car. In addition we had to pay around 40% more at the desk for the insurance as the Europcar excess was €4000 and the Autoeurope policy didn't cover that amount. "
" Horrendous queue to get the car - it took over 1.5 hrs to queue for the Europcar desk, then probs 10 mins at the desk, then had to get shuttle bus etc. All in all, we regretted hiring the car and wished we'd got a transfer instead "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMIE - 27 January 2025
" Great experience, got a better vehicle too "
" Great from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 27 January 2025
" All good with Auto Europe, straightforward booking information and no issues with the third party vendor (Hertz). Thanks "
" All good - only frustration is the fact you can only add additional drivers for the whole booking period, not for individual days, other than that service was good, vehicle was good and all straightforward. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HEIDI - 26 January 2025
" Easy to book / change/ cancel. The best prices. "
" The Hertz Thrifty Dollar desk stayed open for us which was good because our flight was diverted and very late arriving. The staff were very polite despite staying past their closing time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SHEENA - 26 January 2025
" Good, on airport, pick up and drop off. Great car with full winter tyres etc for a good price. Friendly helpful staff. "
" The parking garage was very crowded with cars parked in the areas between the marked bays for both pick up and drop off. This made it difficult to get out of our pickup bay and we ended up dropping off to an Avis bay instead. Lighting in the garage and space between the cars made it difficult to check the condition of the vehicle in the garage. The car was great and the people were lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 26 January 2025
" Will not use hertz/thrifty again. "
" No Thrify desk at Geneva airport so had to go to Hertz. Queue in chaos as not organised between special members and others properly. Loads of add on charges 750 Swiss franc for break down admin! Then when we got to the car it was a huge 7 seater, we had only booked a medium car! Man at Hertz desk in Geneva airport car park quite grumpy , but did change it for us. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SALLY - 25 January 2025
" reasonable value for money "
" helpful staff at check-in. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by STEPHEN - 25 January 2025
" Easy to use website, keen pricing, additional CDW cover offered for a reasonable price. Auto Europe is my first choice for car rental. "
" Easy check-in process, car ready, straightforward and rapid drop off. Car easy to drive and in great condition. Good experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 24 January 2025
" Everything very good "
" Everything very good but I got a warning about tyre pressure which caused me concern. There was not a problem but no spare tyre in the boot, just a small kit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 24 January 2025
" Whilst the initial feedback would have been better as the process seemed to work well my experience on this occasion leaves me with a very bitter taste. "
" In general the staff were very pleasant but they did not have the class of vehicle I ordered. They offered to upgrade me at a price but only offered me a compact car as a replacement. Instead of the Jeep Compass (Intermediate SUV) i ordered (£300) I was palmed off with a 1 litre Ford Focus (Compact Car) that was old and worse vibrated over 80kph. I was travelling with Orthopaedic Doctors (Client Customers) and instead of travelling comfortably, we had to cram in to the FF. This is simply not good enough... "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by HENRIQUE - 24 January 2025
" AutoEurope has been very reliable over the years, however I feel that when you act as an agent for a rental you should defend your clients' interests. "
" Budget charged me a couple of unexpected and unfair charges. This comprised a Location Surcharge and an Out of Hours Charge. Due to strong winds in GVA around the time of our landing, several flights were diverted and therefore delayed. As a consequence there was an increased amount of people collecting their cars later than expected. We arrived at the Budget counter by 22:45 however did not get seen by 23:15 due to the long queue and only two members of staff at the desk. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOEL - 23 January 2025
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ADRIAN - 23 January 2025
" Great! "
" Excellent experience and quality of vehicle. If you wanted to improve the experience then a faster check in would be the place to focus. Despite checking in online it still seems to take a long time to check in and there was a queue. It's no different to the other rental companies though and seems to be an industry wide issue. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARGARET - 23 January 2025
" Helpful way of checking out the prices for the different car rental companies at Geneva airport "
" The car I was given appeared fine. Unfortunately a few days in I was getting lots of amber warning lights. There was no number to call so I logged a request for guidence asking if I should call out roadside assistance. I never received a reply. This made driving the car quite concerning. Some of the amber warning lights cleared after several days but then the maitenance light came on which was also concerning. I logged this but again no reply. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by PAUL - 22 January 2025
" as above "
" Fast, polite, easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 22 January 2025
" Hiring an electric vehicle from Geneva airport presented a challenge. As an owner of a plug in Hybrid it was fortunate that we had domestic charging capability. AUTO EUROPE remains our first choice for car hire. "
" We were advise at the check in counter that there was no damage on the car. On inspection we noticed and photographed 2 small scratches on the top of the rear bumper. What we failed to identify on collection was am small amount of damage on all 4 wheels, which was pointed out on our return. No damage to the vehicle had happened during my hire period, which I convinced the member of staff who pointed out the wheel scratches. These were visible with the aid of his torch. This should have been identified prior to renting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MALCOLM - 22 January 2025
" Car was nice but really no Thrifty desk at airport. "
" At Geneva aiprort there is no desk for Thrifty you use the Hetz desk and have to wait ages "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 22 January 2025
" Not good. "
" They refused to give me the car as they wouldn't accept a digital copy of my driving license and wouldn't change the booking to my girlfriends name (who had hers) since it was booked not direct with them. Lost my money through you and had to pay for 2 very expensive transfers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MARK - 21 January 2025
" Great cars in great condition at a great price. The fact the staff were so good made the whole ordeal a pleasant one. "
" It was very bust when checking in so slower than I hoped for but the staff were efficient and non stop. Very thorough and friendly once at the counter, would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GORDON - 21 January 2025
" Nice to see clear info on snow tyres. Disappointed to find that zero excess was not directly with Europcar but was separate policy which, I assume, I would have to claim back. "
" Smooth service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 21 January 2025
" Car was great but still waiting for confirmation of return "
" Everything was ok but there was significant original damage not noted which had to be added and although I was told everything was perfect on return I have not had an email confirmation. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by GORDON - 20 January 2025
" Easy website. Good deals. Like the insurance cover option. "
" All round great hire. Very friendly and helpful staff at Geneva airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SZCZESNA KLAUDYNA - 20 January 2025
" Great customer service support from Auto Europe - as usual! "
" Efficient staff at pick up desk but the pick-up/drop-off parking at Geneva Airport extremely crowded and busy. Difficult to safely manoeuvre the car out of its parking space. No help from Hertz staff whatsoever. No windscreen wiper fluid. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by PAUL - 20 January 2025
" All very smooth and good car. "
" All smooth and good desk staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 19 January 2025
" Ordered estate specifically for luggage ect but got an SUV with less space so had to fold down seats, not ideal but was ok "
" Good service but car ordered not available "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JAMES - 19 January 2025
" Very easy experience "
" Fabulous. Very pleasant company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DUNCAN - 19 January 2025
" Always very good service but wish the prices didn't move so much both up and down! "
" There was an issue with our older driving license but valid driving license the fist staff member we saw told us it wasn't legal and wanted a plastic version. When we told hi we didn't have one, he said we couldn't have a car and would cancel the booking. We then saw a manager who knew more and continued with the pick up. If there is an issue with the old uk paper license please can we be told. They are legal and valid and have always been accepted "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 18 January 2025
" Probably not your fault. It was Hertz that let you down. "
" Fuel was 3/4 full on pickup. They tried to say the gauge was faulty!! Took a photo and on return had to argue the fact it wasn't full on pickup. Eventually after queueing at the desk in arrivals they credited the fuel surcharge. Car was damaged also. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by ADRIAN - 17 January 2025
" Very good service and advice from desk staff at Geneva airport "
" Very good service in all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 14 January 2025
" We had a very bad experience dropping the car off. We asked for someone to come check the car. The member of staff pointed out an extremely tiny mark. That you could hardly see. We had checked around the car and didn't even see it ourselves. It was so small. There was no indentation, just a very small mark. He insisted on putting a circle around it. I said something to my husband and the staff member, said in a very rude manner. "Have you got something to say?" We asked to see a manager to come and have a look and he agreed that it was tiny. He would remove it from the system. It was stressful and delayed us, going to get out flight. I would be very wary of using you again, because of this experience. "
" When picking up the car at the initial desk. It was really slow. I appreciate it was busy but maybe a few more staff would help. There wasn't any sense of urgency. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VYGANDAS - 14 January 2025
" Thrifty has not privided snowchains Autoeurope contract was missold As it clearly stated that snowchains are included Had to buy them from suppermarket as its a part of regulation in France Tried to contact customer service by email but had very poor rwspknse "
" Thrifty has not privided snowchains Autoeurope contract was missold As it clearly stated that snowchains are included Had to buy them from suppermarket as its a part of regulation in France Tried to contact customer service by email but had very poor rwspknse "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DARREN - 13 January 2025
" I always use AE but will not be selecting a car from Avis/Budget again. I would like AE to get my money back for this scam charge. Please come back to me on this. "
" Hidden and unexpected daily charge for crossing border to France. There is no charge to cross border and I consider this to be a complete scam to increase revenue. This does not reflect well on Auto Europe who Budget blamed for not telling me about this charge. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by JONATHAN - 13 January 2025
" Dependent on the above I will change my comments "
" I am awaiting the deposit charge to be removed from my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PETER - 13 January 2025
" Excellent professional service "
" What's not to like when they provide you with a very professional service and a nearly new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 11 January 2025
" Efficient search engine. "
" Alamo should have had more than two service staff at the counter as it took more than 30 minutes to wait in line to get the keys. The car was fine and the only apparent damage had been noted. However, on drop off none of the Alarmo staff were interested in checking the car, simply taking the keys and sayign they would close out the contract. Four days later, I still haven't heard anything and the service deposit is still sitting on my credit card. I haven't got a clue what is happening. I;ve never had such delays with any other rental company, and I've used most of the them regularly. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 09 January 2025
" Satisfactory "
" Efficient system. Friendly helpful staff, at collection desk and office, and at drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 09 January 2025
" Good as usual "
" efficient but very busy upon return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JEREMY - 08 January 2025
" Site works well. I don't know if AutoEurope confirmed my request to drive in Europe to Hertz/ Dollar. "
" Dollar desk was closed so all Dollar customers had to use Hertz. Quite a long wait. Hertz tried to strongarm me into extra insurance. I told them I planned to drive the car into France (which I'd previously also confirmed with AutoEurope. The desk clerk actually said that if anything went wrong I was on my own. Bullying ! Car was fine but had various noted damages which I couldn't inspect in a crowded dark multi storey car park. On return, I was advised of a mark on a wheel. It is noted as a scratch on their damage report and they've charged me GBP 240 for it. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 07 January 2025
" Very poor from Alamo. "
" Didn't get car we'd booked. Had to upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by RICHARD - 06 January 2025
" Much, much better than my previous experience with Enterprise at GVA! "
" Good service overall "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 06 January 2025
" We were told that the reason we could not have the ski racks was because we booked through a broker, so I would be more likely to book direct next time. "
" Very disappointed that the ski racks that we booked were not provided. This caused us significant problems. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 05 January 2025
" Can't fault Avis "
" Found Avis car hire very good helpful staff and a nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 02 January 2025
" Loved that car. Staff at collection and drop off were absolutely great despite these being really busy times around Christmas holidays. "
" The vehicle was superb and the staff much more friendly and helpful than usual. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHIEU - 01 January 2025
" Easy and event less which is what you want! "
" Good cars and smooth pickup and drop off process. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by IGOR - 31 December 2024
" I was totally satisfied with rental from European! "
" Everything was up to expectations! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 31 December 2024
" See above. Helpful advice at initial registration. "
" Very happy. Dropping car off at night, information on the nearby petrol pump, how to access the parking barriers and walking route to the airport would have been helpful (this is constructive feedback as remain satisfied). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by OLIVER - 31 December 2024
" I remain slightly anxious about the lack of communication "
" I have still not received written confirmation that the car was received back in good order. No email. Nothing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 30 December 2024
" Friendly and helpful staff "
" Friendly and helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RODRIGO - 30 December 2024
" Very likely "
" Very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 29 December 2024
" Very smooth experience all round "
" I was happy with the service and she car, in fact I have no complaints, it was very smooth from beginning to end. The only issue I have is that the rental is meant to be full to full however I didn't receive the car with a full tank, It was about 1/8 short from being full when I picked it up. I took a picture that I can send you if needed and I informed an Alamo representative when I returned the car. He told me to put it in writing when I receive the email from yourselves which I am doing. Please credit my card with the funds as I returned it full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROWAN - 29 December 2024
" as stated in 2 something Auto Europe needs to address same for quick up on the French side "
" As Enterprise has merged on pick ups with National and Alamo the pick up time was very slow not something I will do again "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by CHRIS - 29 December 2024
" Very happy Hertz customer "
" No waiting at desk, quick service, almost brand new car, and quick efficient and friendly dropp off very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 27 December 2024
" Price is good. Car was good - perhaps consider partnering with another provider, hertz customer experience is not good enough "
" Pick up is a horrible experience. several in queue, and only 2 out of 6 staff serving customers. Both customers being served had problems. Wait time in queue over 30 minutes - simply not acceptable "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BARRY - 27 December 2024
" No issues at all. "
" Competitively priced - car collection, & return was straightforward - car was perfect (it was brand new) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GLEN - 24 December 2024
" Nice vehicle. Snow tyres helped us leave the village safely after heavy snow. "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 24 December 2024
" Good service, good car, easy collection and drop off "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 23 December 2024
" Excellent value "
" First rate service- however added surcharge in case of breakdown in France - this seems to be a new extra fee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANGELA - 23 December 2024
" Excellent car and great service Got an automatic instead of manual which wasn't great as I've never driven automatic "
" Great service Just still waiting for deposit to be refunded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 22 December 2024
" Alamo were great but so were Auto Europe. "
" Excellent in every aspect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 21 December 2024
" I've never hired a vehicle from Autoeurope prior to this trip, but I'll be using them every time in future excursions excellent service. "
" The vehicle we'd chosen wasn't available at the time, but Hertz gave us an upgrade plus free fuel as part of the package as they had no other electric only vehicles available. They were extremely helpful and the vehicle also was thoroughly spotless. Well done Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 20 December 2024
" Because given above (in point 3) I believe you have a duty to inform customers about this at time of taking the rental out. "
" Bearing in mind Geneva is right on the border with France, Hertz forbid a customer taking the car into France without paying an additional premium at the counter. NONE of the other car rental companies on the Swiss side in Geneva do this. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by MICHAEL - 19 December 2024
" All good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 18 December 2024
" Excellent service "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PAUL - 18 December 2024
" All easy. "
" They were superb. Great new car. Brand new winter tyres. Super easy return. Best rental experience to date. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 16 December 2024
" Lovely "
" Nice free car upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 15 December 2024
" Very efficient "
" No problems, very efficient process. Most importantly minimum waits. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by TREVOR - 15 December 2024
" Easy to book and simple to alter booking "
" Car was great and staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFF - 13 December 2024
" Friendly helpful team. "
" Smooth service. Easy to do business with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 13 December 2024
" See above notes "
" We didn't receive the 4x4 vehicle that had been ordered / reserved, and unfortunately the Alamo staff had no interest in trying to resolve this for us at car collection. For a trip that included a commute to the highest ski resort in Europe, in December, the car choice was a big factor for us. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by GILLIAN - 06 December 2024
" See above "
" Everything went to plan and we were very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GUY - 05 December 2024
" Generally good. "
" Slow desk check-in even though you have given them the data with on line check-in (twice, once alamo and once enterprise). "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 29 November 2024
" all ok "
" all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGHIOS - 09 November 2024
" N/A "
" Efficient and quick service, good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 08 November 2024
" Really great thanks "
" The pick up and drop off staff were very good and courteous to me and efficient in dealing with the issue and rop off stages "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIM - 06 November 2024
" Did not like the hidden charges on page four of booking document. "
" Hidden extra charges for taking the vehicle into France "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 06 November 2024
" Great value and easy as always "
" Efficient and friendly provision of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by BASIL - 03 November 2024
" Slow but trouble free "
" I had to wait 30 minutes to be served by Hertz in the airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHEN - 01 November 2024
" highly recommended to my friends to using Hertz with Auto europe "
" excellent car with good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by OWAIN - 29 October 2024
" All good "
" All good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARCUS - 29 October 2024
" Very Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 27 October 2024
" As above "
" Service and cost were good, not so keen on the actual car a Renault 5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 20 October 2024
" N/a "
" unexpected cross border additional charge. Hired in Switzerland, travelled into France. Previously this has not been an additional charge and therefore was not the cheapest option for us "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by THOMAS - 17 October 2024
" I was informed at the counter that the car was covered by only basic insurance. I informed the gentleman that I had purchased full cover. The explanation I was given was that Alamo provided basic cover, and that I had additional cover from Auto Europe. I would have to take my concerns to Auto Europe in the case of a claim, but that I would be responsible for up front charges. This arrangement was not clear at the point of purchase, and is a situation I am not comfortable with "
" I was informed at the pick up desk that the car was unmarked. At the pick up point I checked the car, it had 5 easily identifiable scuff marks on the passenger side rear bumper. I would have expected an accurate appraisal of the car. The car was handed over full, with 800km to the next fueling. I fill the car before returning it. 1100km were registered to the next fueling. The car had not been accurately appraised before handover, and it would appear that it has not been handed over full of fuel. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by IAIN - 16 October 2024
" Well run "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MALCOLM - 12 October 2024
" Cars always in goo condition "
" Good - nice friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 07 October 2024
" Exci "
" Friendly and helpful, very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BERNARD - 04 October 2024
" v good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 02 October 2024
" Overall positive experience "
" Nothing to complain about. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by LEE - 01 October 2024
" Please chase the return of my security deposit from Hertz "
" The car was damaged when I picked it up. On returning the vehicle, they tried to blame me for the damage. Their condition report when I took the car clearly showed the damage and when I showed this to the Hertz employee, she just shrugged and said her system hadn't updated. I'm also still waiting for my deposit to be returned. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by ANETTE - 28 September 2024
" Friendly staff at Geneva. No-one tried to see extras. Beware of being to ask to sign off car at the desk as there was a fair amount of scratches on the car. To be fair, the guy handing over the keys was very thorough in noting down the damage. Easy drop-off at 5.30 am. "
" Cheapest website for car rental in Geneva. Good experience with Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 21 September 2024
" Very happy with Unirent and the service provided. "
" Friendly, helpful and professional staff. Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUSAN - 21 September 2024
" As good as always although car quality was poorer than usual. "
" Helpful staff. Easy process to collect the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by MARK - 12 September 2024
" we always use Auto Europe they can't be beaten on price and customer service "
" First time hiring EV, car and experience was excellent, staff at airport were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 12 September 2024
" I use Auto Europe regularly, clear communication, great deals, reliable "
" I have queried amounts on the final bill that have not been explained within 7 days, yet the money has left my account "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MARILYN - 08 September 2024
" Same as above "
" Always use Auto Europe as good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 04 September 2024
" Just a smooth and pleasurable experience without hiccup. Which is all you can ask when travelling. Thanks "
" Great service with no issues. Would recommend and will use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 04 September 2024
" A great to rent a care at the best rates around "
" Fast, efficient & friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TERRY - 04 September 2024
" All good "
" Friendly staff and new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 03 September 2024
" A terrible experience. No customer service or help in our stressful and worrying situation. We were already in a stressful state after our plane having to turn back due to mechanical failure and this was made worse by the lack of help and assistance from your company. The scratched wheel only occurred because it was near midnight when I picked the car up and I had to drive in the dark in a foreign country which I had not planned on. The subsequent charges made are extorniate and not appropriate to the limited damage which occurred. "
" Unfortunately my plane from Manchester ( Flight no EZY2185) had to return to Manchester due to merchanical failure and an alternative flight was delayed by several hours.I rang the Auto Europe helpline number several times from Manchester (within the 2 hour pick up time span)to try and notify you of our problems.There was no help from your Customer Service staff and I was told that the hire company would not save the car for us. We were in a difficult situation and expected your staff to be more sympathetic and helpful. So much for any HELP! When our delayed flight finally arrived in Geneva there luckily still someone at the Hertz desk who was able to find a hire car for us. However, I was told that I had to pay 50 Euros for a ticket to drive on Swiss roads although when I paid my initial booking I was told that this was included in the hire price I paid!! To add insult I was also charged another 50 euros for picking the car up late , despite the reason for my delay being totally out of my hands. When returning the hire car I was then charged another £456. This was because a rear wheel was scratched, which I admit was my fault but also there was a tiny dent in the wheel arch which I had not caused. I accept a reasonable charge for repairing the wheel ( In Britain I would expect to pay around £100 maximum for a wheel refurbishment), but I have been charged somewhere in the region of £380 for the wheel repair alone which is daylight robbery! I cannot accept all these extra charges and the extortionate amount I have been charged for minor damage and want to know what you are able to do about refunding part of this extortionate charge. I also urgently require a receipt for the amount of CHF456.30 taken from my credit card on 30/04/24 in respect of additional charges made when returning my hired car. I was promised an e-mail receipt at the time but I have not received one. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by RAYMOND - 02 September 2024
" Good selection of car options offered and good value for extra car insurance cover. "
" Best value car at level I was looking for. Only issue was that as now part of Hertz, the Dollar counter (although present) was closed with note to use Hertz counter, which of course had a bit of a queue! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 02 September 2024
" Efficient "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 30 August 2024
" Overall satisfied "
" Vehicle had 50000 + km on the clock and also quite a bit of damage to bodywork, dents scratches etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ALBERTO - 30 August 2024
" Very easy pick up and return. Car in excellent condition, very clean. "
" Have used Alamo in the past and have had no problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 27 August 2024
" Slightly brusque pick up but that made it all the faster "
" Quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 27 August 2024
" See above = we are deeply unsatisfied and cannot understand why this process takes so long to get a refund. Secondly we called the company several times when we found out of our fight cancellation and it said office closed. When we finally got through they said there are open 24hours so there was big confusion. In a stressful situation the staff didn't really make us feel comfortable or reassured. "
" We are waiting for compensation for a car hire that we did not take out and we informed the company our flight had been delayed. They said we have to take out a new hire which on arrival the first hire was modified for our late arrival. Therefore we paid for 2 hires and are awaiting refund of one. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 23 August 2024
" Efficient booking system and service. "
" Very efficient, good new vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SOFIA - 20 August 2024
" Overall, it was a great experience and the car was very nice. I was also pleased that I was given a hybrid. "
" First of all, I had requested a manual small car like the Fiat 500. I was disappointed to see that I was allocated a huge car. Driving on the other side of the road is challenging enough but having to do it with a big car was even more challenging. I was going to drive up to some nice spots in the Alps but had to cancel plans as I didn't feel confident driving up there since the road are narrow. Secondly, on the letter that I was given at pick up, it mentions a drop off address, which is incorrect. I think you should make clearer where the car needs to be returned to. I had to call Budget in the end as i couldn't work out where to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 13 August 2024
" thoroughly unpleasant, experience and there was no one present for fifteen minutes when i returned the car. "
" When i arrived at the counter and advised I was travelling from Switzerland to France they at first insisted i pay a cross border charge, I advised this was not detailed on my voucher and he went through it with a fine tooth comb. When he agreed it was not a condition, he tried to frighten me with huge charges if i breakdown or have an accident in France. A thoroughly unpleasant experience and i wont ever use Avis again. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH WILLIAM - 05 August 2024
" The car was freshly valeted and in excellent condition "
" We were delighted with the vehicle and the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROSEMARIE - 27 July 2024
" Everything very good "
" Everything went like clockwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 20 July 2024
" It was obvious that I could no longer drive. Why cold the booking not be transferred into my wife's name as she would be the only driver? "
" I had booked the car in my name many weeks ago but unfortunately, due to an injury and an arm in a cast, I was unable to drive. My wife would be the only driver but because I booked the car, this was treated as and charged an additional driver. We only wanted one driver on the policy as I physically could not drive. It seems unfair to charge for this when we still only had one person capable of driving the car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 20 July 2024
" I have never been disappointed with the service I received from AUTO Europe over the last 10 years. "
" This time ALAMO failed to charge extra for topping up. On previous occasions I have been charge a small amount despite returning the vehicle full of fuel. This time I presented the invoice and mentioned my previous disappointment at being charged, despite returning the vehicle with a full tank of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 12 July 2024
" AutoEurope are fine, but very disappointed in Alamo Geneva Airport. "
" Pick-up and drop-off at Geneva airport is very poor. Long wait on arrival, then you have to sign the existing damage report in the terminal before you have even seen the car. There is also considerable effort put into trying to get you to upgrade car for a fee. At drop-off, no-one inspects car in your presence, nor are you provided any written or email confirmation that you have returned the car to Alamo. Website states that that Alamo can take up to 7 days to supply you with final invoice following drop off so you are just left left in limbo. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by PETER - 10 July 2024
" New car easy to drive "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 09 July 2024
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KENNETH - 09 July 2024
" Driver on the courtesy coach was very helpful with our heavy luggage without being asked. "
" Counter staff were very helpful and arranged a small upgrade on our booking. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOUGLAS - 09 July 2024
" No comment "
" Everything went smoothly. The vehicle I was given was a brand new one although a bit of a devil to drive as it had lots of electronic driving safety features connected. Not used to those electronic features and only found out how to disconnect them on my last rental day. Should have been given some advice by the person who handed the car to me. Other than that everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAULINE - 09 July 2024
" See above Will not use again "
" Hi I hired the car for my sister in law to drive us while we were on holiday in the French Alps. I deliberately searched and booked a manual car as she had never driven an automatic. After a long wait at the Hertz counter we were given our paper work and the bay number where the car was parked. No mention of the fact that it was automatic was made. When we got to the car and realised the situation, my sister in law would not drive it. We went to the office in the car park to be told that it was the only car available. I felt we were been treated as if we were making an unnecessary fuss. The staff were very off hand about the situation. Eventually I was put on the car insurance and we left. A very stressful time . Also there were a few minor marks on the car which , when checked at our request , the girl was reluctant to record In return there was one very tiny Hertz space to park in I certainly would not recommend our experience. I have hired cars numerous times . Several times from yourselves and never had such a stressful time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MALCOLM - 07 July 2024
" All said above. "
" All seemed to go well nice car. Object the way everything costs extra, all a bit of a rip off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 07 July 2024
" Overall good. "
" Car wing mirrors did not open at first, looked like we would have to have a replacement, but sorted by nice Hertz attendant, did delay our start. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GEORGE - 03 July 2024
" There was a language problem and I ended up paying more money than I expected. "
" A very unhappy experience with budget. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOM - 30 June 2024
" Europcar Geneva Airport are always quick and efficient, very easy to deal with, return is a breeze. "
" Booked a VW Golf or similar, got a Seat Arona, which was ok, but not as good as a Golf. The Seat was in excellent condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 29 June 2024
" I was delighted to be given an upgrade FOC. Europe car were extremely efficient. The car, VW golf, was practically brand-new. After my bad experience returning it, the checkout was instantaneous and simple. "
" The drop-off at Geneva was as difficult as ever. I've done it lots of times, but it's still a nightmare. I managed to miss the entrance of P 51 and had to drive round the back of the car park to enter from another point. Then the fun started because I was on the wrong floor. The car hire businesses need to have a serious conversation with Geneva airport which should improve the signage and the access, because it's terrible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALLEN - 29 June 2024
" Easy to book Easy to pick up Easy to return Good prices What more could you ask for!! "
" Easy to find great step up ! No problems Not sure why the counter staff have to have a bit of an attitude at times, Drop of staff perfect! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by NIGEL - 25 June 2024
" Waited nearly 20 mins in pickup queue. Never found the external boot lock button. "
" Disappointed that the vehicle requested on booking (ie VW Polo) for a 10 day hire was "not available", substitution car was Renault Clio. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 20 June 2024
" Highly recommend "
" Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 16 June 2024
" Good value and efficient service. "
" A totally smooth and efficient service. I will book again next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WALTER - 16 June 2024
" Auto europe should not allow associated hire companies to hide large additional charges. "
" Did not get the car i ordered, was given an automatic rather than manual. I was charged a location 40 euro charge without any warning, i wish to lodge a complaint about this. Lady was far too fast in passing on details. The drop off is poorly signposted at Geneva causing many customers to run over time, its common to take a wrong troute on re-enering the drop off area and end up having to exit the car park and re enter after having also tp pay parking. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by LESLEY - 06 June 2024
" Excellent car and service "
" Easy booking and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 02 June 2024
" N/a "
" The wait to collect the car was over 30 mins as all Thrifty, Dollar and Hertz rentals were co-located on one desk. The collection car park lacked natural light and the car was parked too close to a pillar. The mirrors were folded. We agreed the damage to a door but when returning the car the operative went straight to a mirror and found a scuff on the edge that I am being charged for. I'm suspicious and v unhappy about this, there is simply no way that damage occurred during the rental as we never parked near yo or caught any obstruction in the 24 hours we had the car. As with so many hire sites, its too dark and there is limited natural light to oick up scuffs etc. This, plus a few other recent hire issues with other providers around fuelling, has removed any faith I had in the suppliers "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by BERNARDO - 02 June 2024
" What mentioned about the insurance above. "
" I hire an extra insurance through Auto Europe to avoid the high cost of it at the counter but didn't work, the employee of Sixt indicated that probably wasn't enough (and documents weren't clear about coverage) and ended buying the extra insurance at the counter at an extra charge for me. Not a great experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 30 May 2024
" Good comparison of available rental sites. Easy to use website. "
" Vehicle was better than expected. Apart from the initial queue at the desk, everything else went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SR - 25 May 2024
" Great service and prices from auto Europe as always. Brand new car in Geneva from Alamo. Highly recommended. "
" Great service and prices from auto Europe as always. Brand new car in Geneva from Alamo. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 23 May 2024
" Easy to book, very competitive on price "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JENNER - 22 May 2024
" Good experience for both collection and depositing the vehicle "
" Staff were very good and helpful, we use the car hire a lot so it was nice to efficient collection and drop off of the hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 17 May 2024
" Very good. If only other countries were as efficient. "
" The service was, as usual, excellent and quick. I was upgraded which has been a common experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 06 May 2024
" An excellent service from start to finish Your staff were knowlegable and friendly Thank you "
" An excellent service from start to finish Your staff were knowlegable and friendly Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 30 April 2024
" Great service and value "
" Great service and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NARINDER - 28 April 2024
" great choice "
" End to end excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 27 April 2024
" Very efficient "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANTHONY - 23 April 2024
" Generally very good, except the listing of the car make/model which was none of those available i could see: i might have chosen a smaller car had i known the true available cars by Hertz "
" the car available wasnt any of those previously listed with auto europe. THis had advantages and diadvantages, the car was a toyota yaris cross, it had greater ground clearance, useful on mountain roads, but being larger it meant it did not fit in a garage or local parking space, i guess it might have a lower fuel consumption, i dodi not need a big vehicle. It would be useful to know the real choice of cars available, as it was one of many Yaris's rented by Hertzi n the airport car rental car park "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 22 April 2024
" Overall pretty good! "
" All good - I was upgraded but did worry that there was no vinette on the car despite being told I was ok to go across the border to France "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALISON - 21 April 2024
" Best price I could find "
" All very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 17 April 2024
" Very enjoyable car "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICK - 16 April 2024
" None to make "
" No screenwash - the warning light (faulty?) was not on hence it being empty from pick up. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by DAVID - 15 April 2024
" Excellent - cars always been there, which is always a worry "
" Car park very dark. Difficult to assess damage "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 15 April 2024
" . "
" I was very happy with all aspects of the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KANISHK - 13 April 2024
" Excellent experience with Thrifty. "
" This was my first time with Thrifty and they have been absolutely phenomenal. They have partnered with Hertz and had a very overwhelming experience on renting the car which came with a free upgrade. The rental process was quick well documented and car provided had no issues at all. Thats all one look for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MR JUAN CARLOS - 13 April 2024
" All great apart from the above issue with Thifty. No issues at all with Auto Europe though "
" Everything was great except for a 54 euro charge added on as apparently I accepted breakdown cover when at the counter hiring the car. I didn't. I already have European breakdown cover so don't need it. Thrifty won't refund it. When I challenged it, after noticing it on my Credit Card in the week away, they initially said it was for travelling to a different country in the vehicle but when I challenged that they changed to it being breakdown cover. Soured my view of Thrifty to be honest. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 12 April 2024
" Had to chase fir final invoice after being promised it in 5 minutes after drop off "
" I was fine other than a long wait to check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RUTH - 10 April 2024
" See abovr "
" The reason I am not satisfied is that when leaving the vehicle they assessed some damages to the wheels that were there when we collected the vehicle. Small and quite insignificant but they used this to claim a repair bill of £1,034. Fortunately I had insurance through AutoEurope which worked very well and I was repaid in full but I believe this to be a scam by Alamo which results in the insurance companies taking a massive hit. Unacceptable! Auto Europe are not to blame Andi Will boom through them again but will ensure I take detailed photos of the wheels of the car in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICOLA CATHERINE - 10 April 2024
" Excellent service, had to extend the agreement for an extra day which was very simple. "
" Everything went smoothly, car wasn't quite as big as I expected but we managed to squeeze everything in. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 10 April 2024
" as above "
" Very easy and competitive prices. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 08 April 2024
" Quick and efficient "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEWART - 07 April 2024
" See above. "
" Taken by surprise at the amount of deposit that was taken from my card and further surprised at the length of time to reimburse that same amount. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 07 April 2024
" Overall good. But if I were AutoEuropa I would explain more about what the local europcar, or other rental companies you use, and what they will try and sell additional items and what should be included. "
" Their desk were not that friendly and were not that willing to explain in an easy way. For example, I paid for the full CDW through you but they vaguely explained that i would still owe them €2500 if there was any damage and I would need to claim back from you. They then tried to clumsily (or maybe that there was their way to try and get me to buy it) both their own CDW and also break down service. I would have thought that this should be included as they are supposed to renting something that will last for the period of time I wanted to rent it "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DAVID - 07 April 2024
" All good from start to finish "
" Was given a free upgrade on collection which was offered and not asked for by me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 06 April 2024
" Easy process, decent car and friendly staff "
" Good experience all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOMINIC - 05 April 2024
" Always use Auto-Europe!! Glad to see prices beginning to normalise!! "
" The car was clean bad quite badly damaged particularly on the front bumper. It wasnt very clean and looked as if it had just come of hire. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by SIMON - 04 April 2024
" Everything went to plan: pick up and return, great car "
" Very satisfied and will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 04 April 2024
" Very straight forward, very organised and helpful. Thanks "
" Offer larger car as we had lots of luggage, no extra cost. Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 04 April 2024
" Efficient and good value "
" Cem on the desk was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by HENRY - 04 April 2024
" I was told when i picked up that it was imperative to be back on time. i raced up to Geneva as i had collected my car at 8:45am only for the office to be shut. I had no way of leaving the car so called Europcar in the Airport. they told e to leave the keys in a box but it was mightily unsatisfactory. Had i been told this when i picked it up it may have helped but i was concerned about leaving the car "
" I was told when i picked up that it was imperative to be back on time. i raced up to Geneva as i had collected my car at 8:45am only for the office to be shut. I had no way of leaving the car so called Europcar in the Airport. they told e to leave the keys in a box but it was mightily unsatisfactory. Had i been told this when i picked it up it may have helped but i was concerned about leaving the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 04 April 2024
" Fairly easy "
" Hertz desk sorted booking and had to wait 50 mins to be served "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PETER - 04 April 2024
" Swift process "
" Car not what we thought we were getting but was OK. A few minor knocks already on it. No receipt provided on return "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by GEORGE - 03 April 2024
" as above "top drawer" in every aspect , i even encourage my kids and friends to use them . "
" Without doubt Europecar at GVA IS THE MOST EFFECIANT CAR HIRE COMPANY I USE , SLICK AT CHECKING YOU IN , GOOD CARS AND CLEAR INSTRUCTIONS ON CAR PARKING , Great returns service , i will always use them as first choice . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 02 April 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DAVID - 02 April 2024
" competetive price, easy to use "
" Staff were really friendly, no hassling about buying extra insurance etc "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 01 April 2024
" Very good "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 01 April 2024
" I am dealing with you guys with the amount of money taken out of my account "
" The whole process seemed to be taken over by Hertz . I would not of hired a car through Hertz "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JASON - 31 March 2024
" As above "
" We ordered a Kuga or equivalent. We were provided with a troc which wasn't 4wd and was much smaller than the troc. Had a very crammed car and uncomfortable journey. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by JASON - 31 March 2024
" Very friendly staff "
" We came out of terminal 2 and it wasn't signposted very well. Also didn't mention we wouod have to get shuttle bus which to be fair wasn't far "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 29 March 2024
" Easy to use "
" Easy and great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 29 March 2024
" Voucher process was fine. Rental cost was very high compared to Spain or Italy. "
" Signing rental agreement and pickup went well. Not happy that taking their insurance did not cover a towing charge, this required a separate insurance. Fortunately I have car excess cover, won't bother with taking the fully included option again. Rental return was shambolic. I returned on time, full and undamaged, but despite returning the car and the key, and handing this over to a company representative in Hertz uniform (Dollar is Hertz in Geneva), who assured me everything was fine, I had a call the following day asking where the car was! Fortunately I photographed it outside their office in the rental return car park (all their spaces were full). They have since confirmed it was returned properly. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 28 March 2024
" Good service, too expensive "
" As in ex do "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANDREW - 28 March 2024
" Please see comments in section 3 "
" We are only rating Thrifty at 5 because Our rental included: * Winterization Fee for rentals commencing Nov. 1 - Apr. 30. * Highway Toll Sticker. * Snow Chains. But when we picked the car up we were told they were not supplying chains and it would be an extra 96CHF to have them. This time we were going to a relatively low area so decided we could survive without, had we been going to the Tarentaise for instance we would have needed to pay the extra (approx £85) which I consider we had already paid you! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 27 March 2024
" Best car that I've hired in GVA. A good price. "
" Best car that I've hired in GVA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HEIDI - 26 March 2024
" Good car problem free rental no issues whatsoever "
" Very polite staff at Geneva both at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JACQUELINE - 26 March 2024
" Easy to book ( although confirmation is not immediate) Good service and great price. "
" Quick and easy check in. Upgraded to 4 wheel drive for small addition Al fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 26 March 2024
" Plenty of options to choose from "
" Very helpful counter staff and easy drop off. But the pick up was chaotic and the car wasn't provided with snow chains despite it being quoted on the hire voucher from AutoEurope. We were told it would be an additional €90 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by MALCOLM - 26 March 2024
" Lots of extra charges not good. "
" Had to pay extra to take car into France from Switzerland. Annoying extra charge. Also no snow chains so had to buy some kind of car sock. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 26 March 2024
" Efficient drop off "
" Efficient drop off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ROBBY - 25 March 2024
" Late offers are emailed a few days before travel and are often very good "
" Long queue at Europcar shared check in desk, otherwise fantastic "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 25 March 2024
" excellent service quick collection and drop off and brand new vehicle which was great "
" fast efficient serice great vehicle with easy drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 25 March 2024
" First choice when hiring a car. "
" The quality of service was as good as usual. Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 25 March 2024
" I've used Auto Europe a lot over the years. This is my second time of choosing Avis - both were poor experiences. The first time I was stung for a 50 euro post hire 'cleaning charge': I think I left a newspaper and a water bottle in the car. The second time - see above. Drop off in Geneva was smooth, but could be far better signposted. "
" When I hired the car online there was no question asked about which countries I would drive in. At the counter the Avis rep asked me where I would travel. I replied France - and he advised that there was then an additional 12chf to pay, per day. I asked him repeatedly why this new fee was being introduced into the hire contract, and what the charge covered. Cue, 2 minutes of babble and half finished sentences that led nowhere. Eventually, the rep confirmed I didn't need to pay this additional charge but he had to warn me I was responsible for the consequences. I asked what kind of consequences - cue, more of the same babble. At this point I decided this was simply a scam and declined to pay the charge. The keys were handed over and I went on my way. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 24 March 2024
" Service and car were great. Return experience less so because the car parking building is so poorly planned out "
" The drop off for the car is horrific. The car parking building is total chaos "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 24 March 2024
" as above "
" very efficient pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 23 March 2024
" Always good "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HOWARD - 23 March 2024
" Very good, received car as requested, clean and in excellent condition and excellent specification. "
" Received car as requested do right size for our group and luggage. Car in excellent condition and high specification. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROBERT - 22 March 2024
" If this is the comparison website, it worked fine. "
" I had not driven a hybrid before so was unfamiliar with the ignition procedure. When on one occasion I telephoned roadside assistance there was no reply. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BOBBIE - 22 March 2024
" Excellent "
" Excellent service and free upgrade.excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 22 March 2024
" Great car and very efficient friendly staff "
" Couldn't have been any better really, excellent all round! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 22 March 2024
" We've never had a bad experience with Auto Europe. Keep up the good work. "
" Their app / website log in process is terrible. Completely hopeless. (24 hour wait to be able to use the app after registering... bunch of amateurs). But the in-person service and car itself were fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JACK - 21 March 2024
" Very good. Also your excess cover was competitve cost and therefore I took this with you. I normally decline and book this elsewhere. "
" Good, albeit surprised to be charged an additional ~£50 for taking the car into France and additional charge needed to allow vehicle breakdown / recovery. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOKRAJ - 21 March 2024
" It was easy process. "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMUEL - 20 March 2024
" Everything was spot on. "
" Faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIONY - 20 March 2024
" Good "
" They were very good. Very little waiting. Moved the car for me when asked. Impressed with hiring an electric car that I didn't have the anxiety of having to get it charged before return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 20 March 2024
" Due to a family bereavement we nearly did not come on our arranged trip. We planned travelling with friends and I asked if I could transfer the car booking to them as we didnt know if we would be too upset to travel. Well I may as well have asked for the moon as you have created a system which is so rigid that any change in circumstances are maximised by autoeurope. Even tragic ones that we were facing because you wanted to create a new booking rather than transfer an existing. It is simply a rule created to penalise people who have to alter their bookings. As for Avis, the car as above was larger than average and as a consequence was scratched on every corner and had an enormous dent in the side. I was then accused of creating this when I dropped it off. I was stared at intently by Avis staff so they could see if my eyes were wavering at the facts I was explaining. All very disconcerting. "
" The car I picked up was an upgrade large 7 seater. But it was battered. A long list of scratches were attached but there was a significant dent and when I returned the car the staff said that the handover description did not match the damage. I showed the picture I took on the day I picked it up in clear light as Geneva Car Park is very dark. But they said the damage happened between pick up and my picture. Eventually senior staff turned up and recognised the battered car and waved us off. But to be accused of damage when it was Avis' poor description and quality of vehicle wasn't a good experience at all. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JAMES ROBERT - 20 March 2024
" First class in every way.. "
" From the meeting at the desk to picking up the car in the carpark, everything was effortless and professional.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 20 March 2024
" Everything went like clockwork "
" Had a free upgrade which was very appreciated "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 19 March 2024
" See above. "
" I found out at the counter that I couldn't upgrade my waiver cover via my policy. I ended up paying £200 for additional waiver cover. Not being able to amend my waiver cover beyond 48 hours before seems petty. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 19 March 2024
" Smooth and Efficient staff, good quality car. "
" Smooth and efficient - sidekick of Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 19 March 2024
" Easy and good rates "
" Helpful and easy service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 18 March 2024
" Car was actually a hire car from Hertz . No issue with Hertz a part from the hidden charges when collecting. "
" Ended up with extra charges for breakdown assistance, what I was not expecting "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ELEANOR - 18 March 2024
" All good. "
" All went well - good car and smooth process. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 18 March 2024
" Efficient as always "
" Drop off congested Agent efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 17 March 2024
" Excellent in all respects. "
" Really friendly and efficient staff at the cat pick up point, especially Oualid who went out of his way to help. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARY - 17 March 2024
" Auto Europe administration good at booking but when contacted to ask for help in an emergency just passed the buck back to car hire Co. and provided no help. "
" Hard sell and misinformation at check in. In emergency situation telephone contact impossible 15 phone calls before spoke to staff who then were totally unhelpful would not even discuss options and hung up on me. Customer support via email did not respond terrible experience all round. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JOHN - 17 March 2024
" Car clean and as expected "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 17 March 2024
" Great price and service "
" Excellent car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANE - 17 March 2024
" Hertz then put extra charge on for picking up at airport "
" Very long queue when waiting to get vehicle at checkpoint took them a long time to allocate each vehicle "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CAROL - 16 March 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BO - 13 March 2024
" drop off a bit chaotic. "
" drop off a bit chaotic. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 12 March 2024
" Competitive rental option "
" Cat had more dints and scratches on it than shown on the pick up form. Photos taken but no Alamo Inspection on return and no acknowledgement from them since return that all ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by LISA - 12 March 2024
" As above. "
" My booking clearly stated snow chains were included in my booking but Thrifty ( Hertz) insisted that was not the case despite it stating clearly on my booking and charged me additional to have them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 12 March 2024
" i am glad you asked. My car had a blow out and had no spare wheel. the car was towed to a garage which could not replace the tyre on the car for weeks. the replacement car, which i fought hard for , was too small for my family and baggage and had to pay for them for a private transfer. No one has replied to my email. "
" i am glad you asked. My car had a blow out and had no spare wheel. the car was towed to a garage which could not replace the tyre on the car for weeks. the replacement car, which i fought hard for , was too small for my family and baggage and had to pay for them for a private transfer. No one has replied to my email. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CRISPIN - 11 March 2024
" Did what I was expecting. A very easy process. "
" Easy check in check out, no queues , the whole process was efficient and quick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CATHERINE - 08 March 2024
" Please see details above! "
" We had a problem with the car on day two when it wouldn't start as there was a problem with the electrics. We spent a substantial amount of time on the phone trying to explain our situation and speak to the right person. It was very lucky for us as one of our party spoke fluent French! The car was eventually towed away and we were left with no car and no replacement. We were situated outside of the town hence needing a car. We had to catch a bus into town on two occasions and then a taxi back as the bus stopped running. This was at a cost of 30 euros each ride. We tried to get a replacement car but was told this would cost us 500 euros which would be refunded if the car did have a problem. We were not prepared to do this as our confidence in the company was now at zero. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRISTOPHER - 07 March 2024
" see above "
" Easy on-line booking process. On collection / pickup desk - chap could have been 'happier'. Otherwise all good. Vehicle collected was smaller than the one ordered but did the job. Was heavier on petrol than I would hae liked. Drop off easy. Will use again and will recommend. Thank you "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 07 March 2024
" none "
" The Europcar App (android) seemed a bit flaky "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 06 March 2024
" Car wasn't ready when we arrived at pickup point and had to wait 15mins! Other than that everything was perfect. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 05 March 2024
" Very happy with the service, would be happy to use Hertz again "
" Quick, seamless car key delivery, easy to find the car. Very busy period returning the car, but plenty of efficient staff to hand keys to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 05 March 2024
" Always good having used auto-europe for many years "
" Generally very good with the exception of the vehicle not immediately available because it was being cleaned and when it arrived the cleaning of the vehicle was very poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by GLENN - 05 March 2024
" An efficient experience with no issues "
" Efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 04 March 2024
" All good. "
" I was charged £72 for a local tax because I was taking the car to France. I still have been unable to find any info regarding this. There was also a hard sell for snow chains despite not being needed as the car had snow tyres. I was told they were needed legally. I took them but complained on return and got refund of snow chains. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 04 March 2024
" It was excellent in all respects "
" Superb in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 01 March 2024
" Totally frictionless experience, could not fault it. "
" Totally frictionless experience, could not fault it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CRISPIAN - 29 February 2024
" I always use Auto Europe to book European car hire through as they always have the best rates and car hire is hassle free. You get what you expect. "
" Very easy having used the pre pick up details and registered before hand. Straightforward drop off and no "hidden" charges. Car as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANDY - 27 February 2024
" AWFUL!!! "
" The car we rented broke down after one day - it then took Euro Car 4 days to replace. We could not use the car for the duration of our holiday!! The amount of phone calls and bull shit we had to go through to get Euro Car to replace the broken down one crazy!! Very disappointed and I will be making a formal complaint and look for compensation for days we were left without a vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by EDWARD - 26 February 2024
" N/A "
" Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 24 February 2024
" Easy, clear booking process. Good correspondence on booking and later as booking date was near. "
" Car was supposed to be a VW Golf size, but it was a Fiat 500. Not happy as I could see that they took the car keys out of the Economy slot. Then it was automatic and not manual. Manuals are more expensive so they gave me a cheaper vehicle again. Once I received the vehicle, the parcel shelf was broken, so I could not secure the boot and cover up valuables in the boot properly. Minor point. The main issue is with the vehicle and gearbox. I was also there on time, so it can't be down to late or early arrival. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PETER - 24 February 2024
" Very happy with the rates auto-europe typically secures, and flexibility with amending car bookings when required. Have used them many times over many years and recommended them to others many times. This trip a medical event saw our plans changed and we needed to extend the booking by 24 hours. As as we were mid-rental, Auto Europe referred me to Alamo to make the change. Alamo did that as noted above. However we had taken up the Extended Cover offered by Auto Europe to reduce the excess to Zero. Auto Europe could not simply charge me another 24 hours premium despite me asking. If we had had an accident in that final 24 hours this would have left uncertainty for all as to whether the damage occurred during the first 12 days covered by Auto Europe and therefore claimable, or whether the insurance with Alamo with a higher excess would apply, We could have been stuck in the middle with both companies denying cover. It would seem a simple solution for Auto Europe to accept a pro-rata premium payment over the phone for another day's cover. "
" Significant time wasted on pickup while staff member offering other vehicle choices, where those choices weren't at or even close to the same rate. At least one of the vehicles was attractive to hear about and consider, until told the rental was very significantly higher so we went back to the original booked vehicle and could have just been on our way sooner, and a bit less frustrated by the experience. We had to extend our booking by 24 hours due to a medical event in our party. The website provides an easy link to extend but there is no indication at all of what the extra cost will be, just "our unpublished rate". For some certainty, I considered returning the car and taking out a fresh booking through Auto Europe with whatever company came up at the best rate, probably a competitor based on the quotes online. This would have been very inconvenient, but the uncertainty of a rate being charged without even an indication or quotation was unnerving when already dealing with a personal emergency. I found it impossible to get through to a call centre, just reference back to the website. Fortunately a message through the Contact Us section was replied to in around 24 hours, and we were advised of a fair rate in a friendly manner, so we moved forward. If we had needed a faster response it would have been far more inconvenient "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 23 February 2024
" Always a good service "
" Always a good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 22 February 2024
" N "
" Two very ugly scratches on the vehicle. Also they insisted on a £1k deposit before handing over the keys, which has yet to be refunded. You are Cowboys. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by KEN - 22 February 2024
" Car was upgraded - staff were excellent "
" Staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 21 February 2024
" Ueah "
" Car was scratched and wheels kerbed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 20 February 2024
" Easy & smooth "
" Spot on, great vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEIGHTON - 20 February 2024
" good "
" ok apart from being charged extra to take the car into France. I've been hiring cars from Geneva for about 15 years and never had to pay a fee like this before. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOE - 20 February 2024
" Sadly Geneva airport is not as easy to navigate now which puts me off flying and subsequently hiring a car . I will be considering driving instead next year. I will however look at your company for future requirements. "
" Staff were helpful and friendly at counter on pickup. The drop off was a little chaotic. Not because of staff. The car hire car park is not big enough to accommodate all the companies, as a result there is nowhere to park up , hence tailbacks. Luckily we had given ourselves plenty of time. If however we hadn't there would have been a significant chance of missing our flight. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 19 February 2024
" Will never use this company ever again and recommend to everyone I know to avoid at all costs. Will post my experience all over my social media platforms to spread the word. Very disappointed "
" Disgraceful. Didn't have the car I booked, which I know would have been big enough. Was then told the cat you had for me was a smaller car so I would need to upgrade to a larger car. Absolute disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ANTHONY - 18 February 2024
" You advertise that you are contactable 7 days a week but I tried to phone you at 2:30 pm on Friday to find your office was shut. When I looked at your website it said that you were only open 9am-1pm 4 days a week. This wasn't helpful given my situation with the hire and the stress. "
" Even though booked with Thrifty, the car provided was Hertz. The car had a few marks on it at pickup which was fine, and when I asked the staff they showed my the ones on their pre-hire inspection form. However, their inspection was incomplete and did not include a small number of other scratches that I pointed out to them including a red paint mark on the door. They dismissed these additional things and said that they weren't interested in them. However, the front of the car was parked very close to the car in front and as a result I was unable to inspect the underside of the front bumper. Due to the layout of the pickup location I was unable to reverse the car out of the parking spot to inspect the front of the car as I would have blocked the very busy passageway. On returning the car, the staff said that I had caused a small mark to the bottom of the front bumper and a larger scrape to the underside which I denied as I had not caused them. They claimed it had been caused by me driving into snow, which was impossible as there wasn't any snow where we went. They have sent me a bill for over £800 for a small mark which could not be seen unless you were lying on the floor. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PETER - 17 February 2024
" Good "
" Spent 20 mins looking for fuel flap opening switch. Manual in Swiss, 3 local speakers couldn't find it on car or in manual. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 17 February 2024
" excellent "
" very good and car upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 16 February 2024
" The change in contract terms for refundable excess (compared to previous years) was not made clear. Previously it was included in the base rental price, this year it was an optional extra. This is an important issue; an advantage to be gained through auto europe that should be clearly explained. "
" You will learn nothing by pre-loading all responses as "Very satisfied". This is foolish and implies contempt for customers and for the feedback process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 16 February 2024
" Easy "
" Very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 16 February 2024
" At pick up I found damage to alloy wheel which was not already highlighted. Soo went back to the operative in the car park and wanted to report this and add to the pre rental condition. He just casually said take a photo of it and suggested I might want to email a picture ? Why would customer have to do their job ? I did take a photo and a good job too, SS on arrival at the end of rental, was a lot more interested in the condition of the vehicle and wanted photos of the damage to prove I hadn't caused them. Ps: low profile alloys not a good idea s- luck to get out of the rentals car park without damaging them at Geneva ! "
" No difference in car model booked to that supplied . Still a nice car got a BMW 2 series tourer instead of Skoda Octavia saloon so seating was more cramped and less luggage space "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 15 February 2024
" Faultless "
" As usual a very slick operation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TONY - 14 February 2024
" All good "
" Used you a lot great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEANNOT - 14 February 2024
" Very Happy "
" Happy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GRAHAM - 14 February 2024
" Great upgrade Great customer service "
" Have already written to them complimenting them on customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOERG - 13 February 2024
" See above. "
" Collecting the car was ok, except that there was no recording of damage on the car. We were just asked to photograph and film the car. I prefer a paper record of the damage. On drop off I was not happy about the service. We had refuelled the car completely. I almost had to force the staff to inspect the car. We were then told everything was fine and even on request we're not given a paper copy that everything was fine. We were merely told this would be emailed to us. We never received this report. A final invoice arrived 6 days later and I was surprised about 4.11 fuelling charge, despite the fact that we had filled up the car. It is not enough for me to pursue this but in my view this is not right. This x 100 cars is a lot. Next time I will not leave the car without written confirmation of everything. I would appreciate for you to address these dubious business practices with Alamo. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 13 February 2024
" Excellent "
" Used Europecar at Geneva, very smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 10 February 2024
" Car was low mileage and exactly what I ordered. Delighted that no one tried to "upgrade" me! "
" Excellent initial interaction, and smooth handover on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KERRY - 09 February 2024
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 09 February 2024
" Very smooth transaction and excellent value for money. Autoeurope have been my preferred car rental broker for a number of years. "
" Excellent rental car (Ford Focus) and excellent very service from Alamo for both picking up and dropping off from GVA. Will use ALAMO again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIKE - 09 February 2024
" Smooth experience. Easy check in, collection and drop off "
" A bit of confusion about the car initially. I was automatically upgraded to an electric which would have been inappropriate for the distance required. But quickly sorted and all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 08 February 2024
" Great to use and a simple booking system "
" Excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 08 February 2024
" As above "
" Very helpful staff, great car and easy pick up and drop off. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATHEW - 07 February 2024
" Car and drop-off were excellent. Counter staff were OK., didn't like the insurance hard sell. "
" Everything was good except the counter staff kept trying to sell me mor insurance even though I had full cover incl excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NATHAN - 07 February 2024
" Very easy and quick pick up and drop off. Just irritating that the car petrol tank was not full when we took it. They should really check and NOT leave it up to the customer to find out later and then have to argue about it. I had photo evidence and the euro car rep was good when we dropped the car off but we were still out of pocket financially. "
" All went very well except not receiving (and not noticing) that the car we hired did not have a full tank of petrol when it should have been full. We were out of pocket as a result. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CHARLES - 07 February 2024
" I'll use you all the time. "
" Busy Geneva airport, the team were very efficient. Jeremie, who served me, was excellent. He is a real credit to your company. Drop off was a breeze too, even though the car park rental car drop off was extremely busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDMUND - 07 February 2024
" See above. "
" Feels like this is being mis-advertised. Ordered a 4x4 small SUV. Was offered a BMw 1 series. That is a small hatchback. No where close to a SUV. In the end, I was offered a SUV but it was not 4x4. Had I known, I would not have paid for the upgrade to a 4x4 with Autoeurope. Won't book again. Always used to use Autoeurope but won't ahymore. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by PHILIP - 06 February 2024
" Straightforward hire arrangements. "
" Friendly and efficient staff. I got the class of car I booked and there were no hidden additional charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 06 February 2024
" Everything from collection to return worked very well...good quality vehicle. "
" Everything from collection to return worked very well...good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 06 February 2024
" Competitive price easy to use site "
" Shame about extras I.e having to pay for breakdown cover "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MUIR - 05 February 2024
" As above. "
" Everything was excellent except the car park at Geneva Airport, P51, which is very tight and scary. It would help if the return address was set in the Satnav for the customer. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 04 February 2024
" As above "
" I always choose to use Europcar as it's the most efficient check in and out , cars are always as described and staff always attentive . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 03 February 2024
" Ok, bit pricy and a few issues above "
" Brakes needed checking which we reported, and tyre pressure. Don't receive email after returning at Geneva airport "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JOHN - 02 February 2024
" Car was a hybrid but cam with no charge. Extra insurance was very expensive "
" Car was a hybrid but cam with no charge. Extra insurance was very expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PETER - 01 February 2024
" Very nice rental experience "
" Very good enjoyed the ID buzz "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 01 February 2024
" As above. I would request that the charge for fuel is refunded as I had filled at the adjacent fuel station - driven only to the car rental drop off but have been charged for fuel. Have I been charged for fuel used to take the car to the wash station? "
" Fine except I fail to understand how I can be charged for fuel when I had filled the car up at the petrol station adjacent to the car rental drop off before entering the car park! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHERINE - 01 February 2024
" Consistently the cheapest rates "
" Always great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 01 February 2024
" Great value car rental "
" Great value car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 01 February 2024
" ALLL GOOD "
" Watching the frustration of everyone at the Enterprise desk next to yours at Geneva with their silly extra check in App, in contrast to your smooth service was a joy. Please no extra apps like them. Thanks - really smooth trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 31 January 2024
" All good - thank you "
" All sent very smoothly and we were pleased to be given a suitable vehicle fro negotiating the Swiss mountains roads. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 31 January 2024
" All Good "
" All went well no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 30 January 2024
" A bad taste in mouth to start trip "
" Counter guy tried too hard to upsell. Told me car wasn't big enough and then i needed snow tyres. I had booked an automatic SUV and he palmed me off with a damaged small ford puma manual. I complained at the collection desk and the guy there changed vehicle to an auto car which was ok. Still think I didn't get the classification i booked. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GORDON - 30 January 2024
" Friendly, efficient, and English speaking, made the experience stress free - always helps when you are so looking forward to a holiday "
" Easy step by step through the process, and always likely to be the best price with the best hire car company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 30 January 2024
" Great Website to find the best priced hire cars "
" Friendly and informative staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 29 January 2024
" very good "
" very easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 29 January 2024
" Overall positive experience. Not all damage to the vehicle was recorded so had spend some time assessing the damage and sending information to Avis "
" Very efficient for both collection and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PAUL - 29 January 2024
" I have never been anything but satisfied with Auto Europe. "
" Very happy with all aspects of the rental. The car was returned full of fuel as on previous occasions when renting from Alamo. However I do not expect to be charged for refuelling, which has occurred on the last two occasions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SMITH - 29 January 2024
" We were very disappointed to be charge additional costs after returning the car which were not expected, not explained, and not justified. "
" Overall very good, but we appear to have been charged over £200 in unexpected additional costs, after returning our vehicle. This is disappointing, and make me less likely to use Sixt/autoeurope again in the future. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIETTE - 28 January 2024
" Very easy car hire from Geneva airport with friendly staff. "
" Very easy car hire from Geneva airport with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MOHAMED - 27 January 2024
" Terrible customer service "
" Terrible customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 26 January 2024
" on 19.11.2023 I was charged by ENTERPRISE CAR RENTAL GENEVE CHE 3.76 CHF @ 1.1091. which I believe is for fuel for car UK5500193-1, returned FULL by me in September. On 19.01.24 I was charged CHF 4.11 by ENTERPRISE CAR RENTAL for fuel. Having returned this vehicle full. Whilst these amounts are small, they appear to represent the fuel used by Enterprise employees when taking the vehicle for cleaning/washing and refuelling. I always return vehicles with a full tank and have never been charged a fee by other providers. "
" on 19.11.2023 I was charged by ENTERPRISE CAR RENTAL GENEVE CHE 3.76 CHF @ 1.1091. which I believe is for fuel for car UK5500193-1, returned FULL by me in September. On 19.01.24 I was charged CHF 4.11 by ENTERPRISE CAR RENTAL for fuel. Having returned this vehicle full. Whilst these amounts are small, they appear to represent the fuel used by Enterprise employees when taking the vehicle for cleaning/washing and refuelling. I always return vehicles with a full tank and have never been charged a fee by other providers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 25 January 2024
" All went very smoothly. the car hire place was easy to find and get back to at the end of the rental "
" The people at the desk were helpful and efficient and the pick up of the car was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 25 January 2024
" excellent thanks will be back "
" excellent thanks will be back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 25 January 2024
" Terrible. Even when I phoned AutoEurope about the issue, I was told that there was nothing they could do till after the contract had ended. Very poor customer service. "
" I ordered a Mazda CX5 4x4 or similar. got given a 2wd Renault that had dents and scratches on every panel. I then had to pay extra for snow chains due to the vehicle not being 4x4 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 25 January 2024
" The whole process was excellent. The booking very straight forward, emails in advance (but not too many), counter staff ready and efficient, the rental car easy to locate, in great condition, absolutely ideal for the four people, luggage and purpose. The drop off was swift and trouble free. The whole experience was faultless. "
" The whole process was excellent. The booking very straight forward, emails in advance (but not too many), counter staff ready and efficient, the rental car easy to locate, in great condition, absolutely ideal for the four people, luggage and purpose. The drop off was swift and trouble free. The whole experience was faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTEO - 25 January 2024
" Autoeurope always great "
" Got a plug in hybrid car and they gave it to me with a flat battery.. rude staff, they wanted to charge me 60 euros because I was late by 30 min due to my flight being late "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MATTEO - 25 January 2024
" Autoeurope always great "
" Got a plug in hybrid car and they gave it to me with a flat battery.. rude staff, they wanted to charge me 60 euros because I was late by 30 min due to my flight being late "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JAMES - 24 January 2024
" See above. "
" I was unable to drive on the last day so I wanted to add my partner to the booking to drive the car to the drop off. Neither Auto Europe nor Alamo could do this - We had to be both present at an office to electronically sign something. What?? So we were abandoned by both companies. I'll never use either company again. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 24 January 2024
" Auto Europe interface and pricing is excellent and so was the handover and experience with Avis. Very pleased. "
" There was some ambiguity about what constitutes a ski rack, but otherwise very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VICTORIA - 24 January 2024
" Good "
" Good "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JILL - 23 January 2024
" More staff on busy days would improve service. "
" The car we were given was much smaller than the example given and as we were 4 adults on a ski trip we were very cramped. Waited an hour in a queue to collect car. On return there were no parking spaces. However most staff were helpful and the car was clean and in good order. Lots of bleeps and dings warning of who knows what, very annoying and distracting in a strange car, unfamiliar roads and in the dark. Could have done with a quick tutorial on what they were for or how to turn off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 23 January 2024
" Great! "
" good, friendly and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 22 January 2024
" Awaiting, confirmation that all was ok "
" Overall very good, a little concerning when picking up the car, it had quite a few extra marks and scratches on it, which had not been recorded, I therefore took a video of the whole car, including the extra damage., before I drove the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JIMMY - 21 January 2024
" There was an unforeseen charge on the car for taking it into a different country, it would have been helpful to have known that upon booking. "
" There was an unforeseen charge on the car for taking it into a different country, it would have been helpful to have known that upon booking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JANE - 21 January 2024
" Excellent "
" Polite efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 20 January 2024
" Very happy with service "
" Very happy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 19 January 2024
" Easy to book and good value. "
" Quick collection and return and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD EDWARD - 18 January 2024
" Yes very good "
" Yes very good and quiet reasonable but trying to book again and seems expensive this time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 18 January 2024
" Used you for years, very happy "
" All good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 18 January 2024
" I don't know the difference between Auto Europe and Alamo, all I know is I've had about £111 stolen from my account by one of you. "
" I filled the car up before return, as usual, and received an invoice for returning the car empty. I've raised with CS, and with credit card fraud team. If you refund by the end of day, I will consider using again in future, otherwise not. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HENRIQUE - 18 January 2024
" No complaints. Top service "
" It was a great service and car was in top condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARELL - 17 January 2024
" We have had good experiences with hiring through AE in the past., We will try to avoid Hertz hires in future. "
" The car had 18,000 km on the clock at time of pickup and the tyres were quite worn down. For the alps winter tyres need to be good condition to work properly. These did not. Also a message kept coming up "check rear seat" however no fault was found. Also we booked a car which on your system was "Volvo XC40 or similar" however we were given a Hybrid Corolla 2wd - Hertz said they did not recognise the same groups as Auto Europe and this was what they had allocated... All in all a very poor hire experience, having had generally good cars from other suppliers through AE. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by MARGARET - 17 January 2024
" Auto europe always have good range of cars at good prices "
" Easy pick up and return of car . No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARRY - 17 January 2024
" Quick and efficient "
" Overall they were excellent, a slight disappointment that the cross border charge wasn't notified before I got to the airport. Annoying that having been asked to register and do a pre check in the system was down and it all had to be filled in again on the desk "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DUNCAN MARK - 17 January 2024
" Only downside was it was very difficult to find the car park to return the car to. Google could not find it and sent me to the office in terminal 1. They gave me a QR code (WHY DID THEY NOT GIVE THIS OUT WHEN I HRIED THE CAR?) which did not wirk (maybe as I was struggling to find internet). In the end I had to wait and follow the bus ! The roads are very confusing and busy around this area. Please give QR code to allow people to find the car park via google. "
" Only downside was it was very difficult to find the car park to return the car to. Google could not find it and sent me to the office in terminal 1. They gave me a QR code (WHY DID THEY NOT GIVE THIS OUT WHEN I HRIED THE CAR?) which did not wirk (maybe as I was struggling to find internet). In the end I had to wait and follow the bus ! The roads are very confusing and busy around this area. Please give QR code to allow people to find the car park via google. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAYMOND - 16 January 2024
" Always easy to book and good value "
" Drop off Europcar were excellent and super helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 16 January 2024
" Great apart from issue re. queue "
" Generally very good, although queue to check in was painfully slow. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 15 January 2024
" Would definitely use them again "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SZCZESNA KLAUDYNA - 15 January 2024
" Great! "
" Wonderful stuff at Geneva counter! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 15 January 2024
" Well done! "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VLADIMIR - 14 January 2024
" All good thanks "
" All good, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ASHLEY - 11 January 2024
" Great experience "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 11 January 2024
" Very efficient service at both Admin/ Collection and Drop - Off. We have always used Auto Europe and by extension Budget/ Avis before. We will require a larger 4x4 in 2025 from Geneva so we will be contacting you very soon to make that booking. Thank You. "
" We where had excellent service from start to finish. The car was exactly what we wanted so the free upgrade to an estate model was very well received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NATHAN - 10 January 2024
" Did not pass on the requirement for a 4x4 to Alamo/Enterprise meaning I had to pay extra for this. "
" Alamo and Enterprise did not receive the requirement for 4x4 from Auto Europe, meaning I had to pay 221 Euros extra to upgrade to a 4x4, the car did not have working interior cabin aircon/fans. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 2
GENEVA, CH - Reviewed by CHRIS - 10 January 2024
" Easy collection and return process "
" All very straight foward and had new well specced car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 09 January 2024
" All excellentv "
" All excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARETH - 08 January 2024
" Satisfactory "
" Friendly and Efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by NICHOLAS - 07 January 2024
" Excellent booking process and good price as always "
" Only 'problem' was that on returning the vehicle the advisor thought the spare / emergency key was missing. However, after some time he established that it was missing on renting the vehicle. This meant that the process took longer than it should have. Otherwise perfect. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 07 January 2024
" Car was hybrid and didn't start up in the cold/snow on the last day. Eventually did start up after 10-15 mins of trying. Ran without incident apart from that. "
" Efficient, friendly. Good English which is helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANNETTE - 05 January 2024
" - "
" sTRAIGHTFORWARD, QUEUE NOT TOO LONG. EXCELLENT CAR DROP OFF EXTREMELY QUICK AND PAINLESS "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 04 January 2024
" Overall a great experience, thank you "
" Excellent service from Europcar at Geneva Airport. The only issue was that there were no snow chains provided, (despite the hire including "winterisation") which caused a major problem after snowfall as the winter tyres simply would not cope with the conditions. Otherwise, excellent, thank you. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 04 January 2024
" car was in great condition pick up and drop off were smooth all round great experience "
" Europcar are excellent Great cars and fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 02 January 2024
" All Good "
" All Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 02 January 2024
" The booking experience and paperwork was all really smooth and clear. Good rate for the car and would use Europcar again. "
" Check-in and handover were all very simple. Got an upgrade on the car which was very appreciated and condition of the car was good. I would use Europcar again the basis of this experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CURT - 01 January 2024
" Great experience "
" Great experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SAMANTHA - 30 December 2023
" Very efficient other than the car seat issue. "
" I have paid twice for the car seat rental. Once with you and then again at the Europcar counter. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BENJAMIN - 30 December 2023
" Very easy to hire "
" Easy check out and return Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SION - 30 December 2023
" Would be even better if it was made clear cost of extras at time of booking. "
" Other providers supply chains without extra charge. I was rather annoyed at having to pay extra for chains. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by NIGEL - 28 December 2023
" I have used AutoEurope previously, successfully and I would do so again. "
" The staff member who checked me in was polite, courteous and swift and I should say the same of the person who received the car upon return. The vehicle was of a very high standard and I was the first person to drive it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 28 December 2023
" All good "
" Nice car and no extra charge for going into France. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 27 December 2023
" No help, no numbers to call, not interested "
" Could not pick up car due to flight issues. Unable to contact desk in Geneva. Number provided was a generic number with no help available. Very poor service "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JULIAN - 25 December 2023
" Good well appointed car with all extras on it. Very helpful staff. "
" Good well appointed car with all extras on it. Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 24 December 2023
" Seamless service as usual "
" Fantastic service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 24 December 2023
" The staff were all really friendly and helpful and the whole process was straightforward "
" The staff were all really friendly and helpful and the whole process was straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 24 December 2023
" Disappointed that after specifying manual only automatic available "
" I ordered a manual car and only automatic available "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IRFAN - 22 December 2023
" Booking was easy but no information about the change of country fee "
" I was disappointed to be charged a fee to go from Switzerland to France. This was not mentioned anywhere at the time of booking that a further fee would be charged. I had put that we would go to France in the booking and we only found out after checking in. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 21 December 2023
" Works well "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 21 December 2023
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DEREK - 20 December 2023
" Appalling Service which is extremely unusual. I am generally very happy with the service (see my booking history). If the current problem is not resolved swiftly and satisfactorily I will not be using your services again "
" Furious at overcharging and lack of response to emails to you and to Enterprise/Alamo in relation to the matter Please respond immediately to emails sent yesterday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 18 December 2023
" as above "
" Good price, decent car, helpful staff at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 13 December 2023
" Happy "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SARAH - 07 December 2023
" No comment "
" No comment "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUSAN - 28 November 2023
" Excellent service at pick up and drop off "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 22 November 2023
" As above "
" excellent service, good car, reasonably priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 16 November 2023
" i was very satisfied with the hire from booking to pick up etc. "
" Hire experience was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEREMY - 16 November 2023
" As above "
" Always good and i I n our experience, use Europcar, who make the whole package great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 13 November 2023
" As above. Fairly expensive but a great little car - was very happy with it. Excellent collection of keys at Geneva. Impossible really to assess the bodywork on a dark night in a car park. Quick drop off but would have preferred someone to check the car with me still there. "
" Very good collection. On drop off I had hoped someone would inspect the car in person, as I have had some issues in the past, but they assured me it would be ok and I had their word. Someone did take a cursory look at the outside but I had nothing in writing while I was there to say it was ok. Car itself was great. Bit frustrating that the initial price I accepted did not cover France so there was a further payment. I would have prepared a flat price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 07 November 2023
" Really Happy and pleasantly surprised. Its always a worry when using someone new but it could not have got smoother. Excellent price for the vehicle. I dont usually provide feedback as I feel the feedback is ignored, but in this instance I wanted to thank you for the excellent service. "
" Excellent service very smooth and efficient for both the pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDA - 07 November 2023
" Good morning, I'd like to make a complaint about my booking. I asked for a contract in English because there were some charges I wasn't sure about on there but the staff member at the desk refused and threatened me with no car if I didn't sign. The extra charges amounted to 72CHF which I wasn't happy about paying. This was for a different car but I didn't ask for or want a different car. I have a disability and the way I was treated was appalling and I wouldn't wish it on anybody. I will never use Europcar again and I hope the staff member who defrauded me is ashamed of himself. Please make sure this doesn't happen again, Alex "
" Good morning, I'd like to make a complaint about my booking. I asked for a contract in English because there were some charges I wasn't sure about on there but the staff member at the desk refused and threatened me with no car if I didn't sign. The extra charges amounted to 72CHF which I wasn't happy about paying. This was for a different car but I didn't ask for or want a different car. I have a disability and the way I was treated was appalling and I wouldn't wish it on anybody. I will never use Europcar again and I hope the staff member who defrauded me is ashamed of himself. Please make sure this doesn't happen again, Alex "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARIANNE - 01 November 2023
" Friendly and efficient staff at pick-up/drop-off point. "
" Friendly and efficient staff at pick-up/drop-off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 30 October 2023
" Totally unsatisfied. "
" I was given a different car, seat Alhambra. That was discontinued 2020 and the car had 37000km. It was poor quality. I was not told the doors were electric and because the car was parked next to a steel girder the door opened and I could not stop it hitting the girder. There wa a scrape and when I called the budget assistant I was told it was my problem. Shocking and totally unfair. I am not sure if I am forced to pay for damage. The car was old and in terrible condition. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ANTHONY - 29 October 2023
" Really friendly and efficient service, good car which suited us perfectly, good value and near to airport terminal. Only thing I would suggest is making it a bit clearer where the vehicle needs to be dropped off as it was a bit of a pain to find "
" Really good service by the counter staff at the airport, sorry I can't remember the gentleman's name but he was really helpful. Also the gents who signed the car over and received it back we're both really good. Would definitely recommend and use the service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 27 October 2023
" All went smoothly "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 26 October 2023
" Friendly staff "
" Friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DEREK - 25 October 2023
" X "
" X "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARK - 21 October 2023
" All good "
" Very good condition car and helpful staff at check-in and checkout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 20 October 2023
" I took out the flexible cancellation insurance....still waiting for my money! "
" I hired a VW T-Roc but forgot my driving licence so I wasn't allowed to pick it up. The counter assistant was most unfriendly and unhelpful. Eventually we had to make a new booking in my wife's name at great cost and the car he gave us, a Skoda Superb, was a wreck. The day was saved by the assistant in the car park, Willie, who was brilliant. He facilitated a change to a smaller but superior vehicle and went the extra mile to help us out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 15 October 2023
" excellent "
" Excellent, only improvement is better directions where to park car on return "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MALCOLM - 13 October 2023
" As above "
" All very good, but car did seem to make a funny noise which was worrying "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANNE-CÉCILE - 13 October 2023
" Having missed my flight, I ended up travelling a day later. I was unable to amend my booking to pick up the car the next day and was left without a car. The Auto Europe staff I talked to on the phone told me the booking could not be modified in the 48h preceding car pick up. They had no means of contacting Alamo staff to let them know I was not going to pick up the car that night. And then the Alamo staff I talked to on arrival in Geneva told me they did not have access to the contract as the car was booked through Auto Europe, so they were unable to give me a car. This is completely ludicrous! I will NEVER use Auto Europe again. "
" I never got a car! I was told that if I had booked directly through Alamo, I would have been able to amend pick up time at short notice, but having booked through Auto Europe there was nothing they could do. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PHILIP - 12 October 2023
" Generally a good service "
" A good rental experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 12 October 2023
" Done online with no real problem "
" Seemless and simple no complications. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 09 October 2023
" I have used Auto Europe regularly since 2014 and have never been disappointed with the service. This time was no different. "
" Excellent service allround. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 02 October 2023
" Very easy to use. "
" Had some minor issues with the car but Europcar were very helpful to sort this out in a timely manner. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 01 October 2023
" Very easy to book and amend "
" Excellent vehicle and experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ARFON - 29 September 2023
" See above "
" All worked very well. But I wish there was a facility for uploading, in advance, driving licence and other personal data rather than having to spend some time doing it at the check in desk. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 29 September 2023
" As above I would appreciate someone from AutoEurope chasing up my return confirmation which has not been issued. "
" I have not been emailed confirmation of receipt of the vehicle, which was deliver back at 0800 on Sunday 24th October. I have tried chasing via the Alamo help centre but had no response. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 27 September 2023
" NA "
" We needed to upgrade the car due to travel disruption. The person behind the counter went out of the way to provide a solution. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GILLIAN - 27 September 2023
" Once the collection change was sorted, the process was smooth. "
" My flight was cancelled and as a result I had to change the collection time. Alamo insisted that I did this through the 3rd party who said this was not necessary. The 2 parties [alamo & AE, did not make this easy for me, especially as I was trying to catch another flight from a different part of the country and was commuting. I was upgraded to another car...which was huge for me; it seems there is a shortage of small cars these days. For some this may be a benefit, but not for me. There was no one at the car collection point, so it was not clear what damage had been noted by Alamo and which hadn't, so I took loads of photos before setting off, which in the event were not necessary. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GEORGIA - 27 September 2023
" Tried to book with Europcar, the booking was confirmed online but then I received an email saying my booking had been cancelled because Europcar's payment processor had been unable to take my payment. However, the amount is still blocked out on my card and unusable, more than 3 weeks later, and customer service have been completely unhelpful. "
" Tried to book with Europcar, the booking was confirmed online but then I received an email saying my booking had been cancelled because Europcar's payment processor had been unable to take my payment. However, the amount is still blocked out on my card and unusable, more than 3 weeks later, and customer service have been completely unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by JAMES PETER - 25 September 2023
" No problems "
" Nice Audi in very good condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DIANE - 24 September 2023
" I didn't get the car I wanted at the price acceptable for a second driver either, so unlikely to use Europacar again. "
" Car requested VW Troc wasn't available as requested . Instead a larger car Skoda Karoq. Additional second driver insurance for only four days not possible either. I had to pay for seven. I don't think this is justified as they quote a daily rate. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDER - 24 September 2023
" Good overall service they did not have the car I ordered but gave me an upgrade so that was a plus. "
" Staff helpfull and attentive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PRAVINKUMAR - 15 September 2023
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by KEITH - 14 September 2023
" There were no complications for either collection or drop off. It felt like the experience you would want to receive. "
" There were no complications for either collection or drop off. It felt like the experience you would want to receive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 09 September 2023
" Worked like a dream "
" Couldn't.t be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 08 September 2023
" It was simple to find an appropriate standard of vehicle at a competitive price and complete booking details "
" My only complaint is that whilst I could post photos of any concerns I had of the condition of the car there was no facility to add a comment so unless the condition was easily visible it was not possible to record the condition. So it was not possible to easily see chip damage to paintwork to the door edge through photos. Also, had there been a functionality issue I would not have been able to record it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 07 September 2023
" as question 3 "
" Great service as always at GVA , without doubt the fastest and most efficient Rental desk i use when travelling , great staff and service , hence why i always choose as a preferment Unirent/Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by THOMAS - 06 September 2023
" My calls to autoeurope appeared to have fallen on deaf ears and whilst I was under the impression that everything would be sorted, I was sadly let down. Fortunately my son, who had also been failed by autoeurope, was able to help me get a car from Avis, at a much increased cost.. I will of course be submitting a request for a full refund for the vehicle hire which was not made available to me. "
" Due to the Air Traffic breakdown on Monday the 28th August and the fact that our flight was cancelled and rescheduled for 7.00 am the following morning when I arrived at Geneva there was no car booked due to Autoeurope not sorting the problem of which they were fully aware. I would add that the male member of Alamo staff commented "you should have booked direct with Alamo" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRISTOPHER - 05 September 2023
" All good. Nice vehicle and friendly staff at the pick up and drop off "
" Very good from start to finish "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 04 September 2023
" As above "
" As a result of the technology problems with NATS our outward and return flights were cancelled at the last minute, and we were not able to book any substitute flight. I informed Autoeurope of the situation and asked for no charges to apply. I was told to try for a rebate from Alamo after the rental period had finished. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JOSEPH - 02 September 2023
" The car was clean and in excellent order The staff on the pickup desk didn't try and pressure to up sell (insurance or car) On returning the car the staff are friendly and efficient "
" Super car Excellent service Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 31 August 2023
" Easy to use "
" Easy pick up and drop off although no check at drop off so rather left hanging that everything was ok, which it was. Still haven't heard from them but nothing charged so have to assume they also have no concerns. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 30 August 2023
" Easy to book - pick up went well & speedy. Lovely car - nice drive. Only negative was drop off - no where to park - small spaces to get into - very busy. But would definitely use them again. "
" Lovely clean car - great drive. All positive except drop off - difficult to park - very busy. But would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 29 August 2023
" Simple process and good value. "
" Easy pickup and drop off. Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MOHAMMAD - 24 August 2023
" Awesome "
" Overall excellent - especially the staff I spoke to at pickup and drop off. Only downside was that the car is parked a coach ride away from the airport and thus difficult to find when dropping off. Would help if a sat nav location was provided as to where to drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 17 August 2023
" Good value / Slick website but you could do with an APP that retains all my basic information and perhaps a loyalty programme for regular users? "
" The car was quite badly marked with too vague a description of exactly where the damage was recorded. Otherwise v good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by MARTIN - 15 August 2023
" Auto Europe great and almost always provide the best price. Alamo dreadful. "
" Car quite battered & scratched. Looooong slow check in. Few staff and long queue - same experience previously with Alamo, whilst other companies much faster. Wont use again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by BELINDA - 14 August 2023
" Very efficient and friendly "
" Lovely upgraded car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BEN - 12 August 2023
" Disappointed to be charged another excess waiver on top of the one sold when I booked the car "
" I was a little surprised and disappointed (if honest) to book online with yourselves and think I was booking the excess waiver option which according to your website and my booking confirmation, which can send to you, included "full protection with extensive coverage" it goes on to say "full protection INCLUDES refundable excess etc"...HOWEVER... on getting the car at Geneva Airport I was told I had to pay an additional cost each day to cover the excess?? I am perplexed by how I booked this but I still had to pay an additional cost to cover the excess over 20 euros a day??. A really disappointing surprise when I specifically requested this on the initial booking and thought I had it from the confirmation and booking information on the screen at the time, can send a screen shot and confirmation. I am very perplexed by this and feel either I have been conned or a genuine mistake has been made.. please could you look into this. We returned the car Tuesday in perfect condition and with a full tank of fuel with no deductions. Many thanks for looking in to. Kind regards, Ben "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 08 August 2023
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIPPE - 07 August 2023
" AutoEurope has been excellent to deal with a difficult situation as usual. "
" My Experience with the staff on the ground was excellent. The staff was professional courteous. Unfortunately the management needs a good shape up. I sent an email to budget telling that my flight was cancelled, I never got a reply, that is inadmissible in this day and age. AutoEurope sent two emails and the staff at the desk had no traces of them. I am afraid that this is extremely poor customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 31 July 2023
" Hopefully you will obtain a refund. "
" Wrong size car supplied by Europcar. Claim lodged with you. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ADRIAN - 16 July 2023
" I booked a small car but was offered a Fiat 500 which I believe is a mini car luckily the counter staff sorted it out "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 13 July 2023
" Booking and admin very straight forward and kept in touch prior to holiday to confirm booking arrangements. "
" On pick up..Noticed various dents on door and scratches which was not on record. Took photos and asked for Enterprise representative to record before driving off. This took some 30 to 40 minutes delayed our journey. On drop off ...again spent same time to find a representative and to confirm no further damage. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by ROBERT - 13 July 2023
" first class service "
" excellent from start to finish, everything went like clockwork. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANDREW - 11 July 2023
" Easy and straight forward "
" Good reputable provider. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GEORGE - 11 July 2023
" A throughly great experience. "
" A throughly hassle free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KELLY - 10 July 2023
" Great value "
" Super smooth service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 09 July 2023
" uto eurpoe consistently gets us a good deal "
" car had some problem maybe with wheel baalncing so juddered at 100kph plus Drop off location is very tricky to find. e were advised to use sat nav but this brought is to wrong side of road - took 45 mins driving around toget to right place "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by WILLIAM - 09 July 2023
" Very informative and professional. Very good price too for the car. Thank you. "
" Always very efficient, informative and professional. We were given a brand new car which comes with it a lot of responsibility. We asked that the car was fully checked on our return to confirm that there was no damage to the vehicle. This was met with absolute professionalism. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 08 July 2023
" . "
" Expensive car hire. Wanted to reduce the hire period by 1 day after booking as flight times were changed, but cost went up! Left me feeling like I'd paid over what I should have. Car was condition was OK but a number of the scratches had not been noted on the rental agreement which delayed departure as we had to get them added. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by BRIAN - 07 July 2023
" Car ok Airport facilities for car hire ..... terrible and have been for years "
" Didn't get the car requested, alternative rather too large. Geneva car hire facility is the worst I've used anywhere, poor signage, very cramped, difficult to negotiate.... all in all unpleasant. Needs to be moved off the airport. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by JOSEPH - 28 June 2023
" Totally would use again and have already booked with them for 2 weeks time "
" Easy and the app is great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AMER - 28 June 2023
" First time hired a car abroad, definitely will do again and recommend all my friends and family to do the same especially in Europe "
" Good, very happy with the service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARK - 27 June 2023
" From booking, to picking up the car through to drop off the whole experience has been easy and your staff helpful, polite, and friendly. Brilliant service all round, thank you. "
" From booking, to picking up the car through to drop off the whole experience has been easy and your staff helpful, polite, and friendly. Brilliant service all round, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 24 June 2023
" n/a "
" Very positive. I use you a lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 22 June 2023
" Fine "
" We were charged an after hours fee due to the flight being delayed "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 20 June 2023
" My flight was delayed by 2hours but there was no issue when I arrived to collect my car "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 20 June 2023
" used you for years - always very good and reliable and excellent value for money - thank you. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 14 June 2023
" Easy to use service "
" Good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IRFAN - 09 June 2023
" Amazing no issues "
" Very good service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KIRIL - 05 June 2023
" Excellent "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 04 June 2023
" I used to be confident in autoeurope but I am not sure after this experience "
" I was informed at the desk that there was a 50 euro cross border 'tax'. There is no such tax as far as I am aware and it is just an attempt to charge more money at the point of sale. I will not use hertz or Thrifty again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 02 June 2023
" Very efficient reservation system and competitively priced. "
" Excellent in all respects. Could not be more satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 30 May 2023
" Very satisfied "
" Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 30 May 2023
" Iiiuu "
" Ffgg "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by RICHARD - 30 May 2023
" Excellent very impressive "
" Very impressive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROWENA - 22 May 2023
" Very straightforward. "
" Superb collection. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ENRICO - 21 May 2023
" Quick pick up and return "
" Excellent service. The male staff member was just off to have a break when we started approaching the desk , he asked if we were renting with Europcar and came straight back to help us onto our forward destination , thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 18 May 2023
" All fine apart from deposit being paid back "
" Everything was good apart from I'm still waiting 4 days later for the deposit amount to be repaid "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 28 April 2023
" Good overall service "
" Good overall service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by NICOLAS - 21 April 2023
" Please have a word with Sixt "
" Had an email from Sixt claiming there was damage to the passenger door - have requested a photo of before hire and on return - as yet not received - suspect they are holding onto my deposit ? I do not have photos but when picked up did a check - no obvious damage Have witnesses to say we did not do any damage - for all but the journey to and from the hotel in Chamonix the car was stationery in a protected car park Was this claim made because I didnt take their extra excess insurance - my card covers me ? Waiting on a response from Sixt and will check next week to see if deposit held release. Frankly it smacks of sharp practice - strangely when checking with the credit card company the girl I was speaking to said her brother had a similar experience with sixt ? A coincidence - you have the statistics - maybe sixt hire should be qualified / always take photos of the all the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MURRAY JOHN - 20 April 2023
" Very efficient and a good way to book a hire car "
" Really like Sixt every time i use them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 20 April 2023
" Overall very positive - rental staff very helpful, set up at geneva airport was excellent, car was clean and had sat nav. "
" Rental staff were very helpful and polite - great start and finish to the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 17 April 2023
" Good price with hassle free hire. "
" The staff were friendly, knowledgeable and helpful during collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 17 April 2023
" My first choice car rental company, easy to deal with. "
" Very pleasant staff and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by LM - 16 April 2023
" As above "
" Disappointed with the very small Fist as a substitute for the vehicle I was expecting. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IRFAN - 16 April 2023
" Excellent service would recommend "
" The paperwork and picking to the car was very swift, the drop off Likewise very quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 13 April 2023
" Excellent service. Great car. Appreciated the roof racks and counter being open late at Geneva Airport. "
" Excellent service. Great car. Appreciated the roof racks and counter being open late at Geneva Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 13 April 2023
" I'm happy "
" Everything went well, so happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PIERS - 10 April 2023
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GEORGE - 09 April 2023
" EXCELLENT SERVICE, THANK YOU FOR DELIVERING GOOD CUSTOMER SERVICE, SOME TALK IT, YOU GUY'S DO IT "
" EXCELLENT SERVICE, THANK YOU FOR DELIVERING GOOD CUSTOMER SERVICE, SOME TALK IT, YOU GUY'S DO IT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 31 March 2023
" Everything was ok, so I have rated SIXT highly. The only small problem with the car hire is having to get the bus to and from the terminal, but no one can do anything about that. "
" The lady on the desk spoke good English and was very helpful. Car was an upgrade (I think) at no extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 30 March 2023
" Exceptional value, the car was almost new and the service was very good "
" Please provide invoices/receipts for the payments and refund for deposit Many Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 29 March 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANNY - 28 March 2023
" Easy booking process and used a few times and will use again "
" Was happy that the car came with Satnav and snow chains which were both very expensive addons "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANIEL - 27 March 2023
" Very easy from start to finish. "
" the lady at Europcar was lovely and efficient. she provided us with an upgraded car at no extra cost which was very appreciated and not expected. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 27 March 2023
" Very disappointing. "
" My flight was delayed so I was unable to collect the car at the agreed time. Despite contact with AutoEurope when I arrived to collect the car I was charged an additional >200% above the prepaid voucher amount by the counter staff. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALASTAIR - 25 March 2023
" Nothing else to add "
" Great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SEAN - 25 March 2023
" As easy as it should always be "
" Very good counter service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by VINCENT - 25 March 2023
" Site was easy to navigate and use, had confidence with your service, and most important of all you were great value. "
" Colleagues at check in and drop off were very friendly, helpful and efficient. Pleased with car upgrade for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 24 March 2023
" Good website and helpful telephone staff to deal a query on cross border use. Competitive rates. "
" No waiting at pick up or drop off. Courteous and efficient staff. Vehicle clean and as described. Excellent and environmentally friendly use throughout the rental process of email for all documentation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 24 March 2023
" Good comparison site but very expensive hire cars in Geneva Swiss side! "
" All round very good service but just a very expensive three day hire! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 23 March 2023
" Good communication. "
" Easy pick up, polite and friendly. Easy drop off, polite and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by IAN - 23 March 2023
" I still haven't received an email confirming the return and closure of the hire transaction (and I have checked my junk mail), so the experience remains incomplete and not great. "
" I dropped my keys as instructed but have not received an email confirming the return and closure of the hire transaction (and I have checked my junk mail). "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 23 March 2023
" Easy to use, good to be able to compare prices for different providers "
" Very straightforward - everything went very smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by LARISSA - 22 March 2023
" As above. "
" This has undoubtedly been the best experience when hiring a car abroad. Service was super smooth, the assistant very attentive and explained everything clearly - the car was fabulous and made the drive to the Alps extremely enjoyable. I would definitely use this company again!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 22 March 2023
" It was quick, and smooth, and got the car I booked, perfect for a trip in Switzerland. "
" It was a great experience with europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 22 March 2023
" Good "
" The car I booked was not available but I was upgraded to an alternative better vehicle at same costs "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 22 March 2023
" Good "
" Very Good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIM - 22 March 2023
" All good many thanks "
" Very good as usual! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 21 March 2023
" Otherwise excellent as usual. "
" Flight delays meant a long queue at the desk, inc. new bookings. So pre-bookers had to wait 45mins +. A second person on the desk in those conditions would have saved much time and frustration. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TREVOR - 21 March 2023
" I signed up to Budget express check in which was excellent "
" Particularly helpful counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 20 March 2023
" The car was good quality with no damage, so easy to inspect. However, more lighting in the garage would help. "
" I found it refreshing that there was no attempt to sell upgrades (eg zero excess, gps) during the pickup process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 20 March 2023
" Fine as always. "
" Delayed flight, meant they had given my car away. Replaced with an inferior vehicle. Counter staff Jorge, unhelpful, showed no contrition and brusque. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by CATHERINE - 19 March 2023
" Quick drop off highly recommend "
" Clean car got upgrade to 4 WD Rapid prompt care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ABRAHAM - 17 March 2023
" Seamless experience. "
" Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROYSTON - 16 March 2023
" very good service Audi car was perfect for our needs, would use the service again. "
" very good service would use again, Audi car was perfect very pleased, dropping off car was very busy and the parking bay was very tight had to get everything out the car before we could park in the allocated space. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 15 March 2023
" Easy search, good prices, full and accurate information about the car and its hire and easy, cancellable booking. Just what I want. "
" The price was competitive, the collection and drop-off were easy and the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AJAY - 14 March 2023
" Auto Europe are excellent as usual "
" Europcar did not provide car rented so they are a company to be avoided "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PETER - 09 March 2023
" Overall very good. "
" Cost was somewhat higher than I had anticipated before booking. However, the opportunity to test an all-electric vehicle was valuable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEX - 07 March 2023
" I'll be back "
" Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 07 March 2023
" Not as cheap as it has been in the past for rental during a similar time period. "
" The car was damaged in a number of places. Liked the precheck in to speed up the process in Geneva on collection and the online paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by GRAHAM - 07 March 2023
" I have always worried about car hire abroad. My recent experience with AutoEurope have made me relaxed about the whole process for the future. "
" Excellent customer care experience. Good pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBIN - 03 March 2023
" Fortunately there were no coditions requiring chains during my 2 week rental "
" I have written to you about 1. The charge for going from Switzerland into France. This is new and I do not understand why it now is levied. 2. I think it is quite wrong and in fact dangerous that snow chains are unavailable. Snow chains are essential in certain conditions. Chains are advised for certain roads and may be mandatory . I just do not understand how the risk to the car of being in an accident is acceptable . "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 02 March 2023
" The car rental system needs an overall. The cars are not often what you think they are going to be and you still need to hand over your credit card to take 1000 Ch despite paying upfront for all the insurance cover needed. "
" The SUV was not really a SUV. It could hardly fit 4 adults and 1 bag. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARK - 28 February 2023
" Great choice of car "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by REX - 28 February 2023
" Generally good "
" Child seats are very expensive "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 27 February 2023
" Overall very good. Car was good quality (although not quite what was advertised, as this company doesn't stock that make/model). "
" Overall very good. Efficient pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 26 February 2023
" None "
" Overall good but better description of Go East charge would help "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PAULA - 24 February 2023
" Good experience "
" Nice car. Seamless experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 24 February 2023
" Good service, excellent vehicle all in all perfect "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 20 February 2023
" N/A "
" N/A "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 17 February 2023
" Always easy to deal with "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 16 February 2023
" Always an easy experience "
" Great customer service gave me a free upgrade plus a cake from the local area "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN-MARC - 16 February 2023
" A+ "
" Seamless transaction and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 16 February 2023
" Aside from the car being very small for the amount we paid and for the and it not really being an SUV we had a very good experience with Budget. I will likely query the car given to us next time I book. "
" My overall experience with Budget was very good. The staff were friendly and speed of vehicle collection was great. I was however disappointed with the vehicle size that we were give. I paid for an SUV, the advertised car was a ford Kuga and we received a VW T-Roc. I understand that the Kuga is the advertised car and the vehicle can be different, however the T-Roc is substantially smaller than the Kuga. The T-Roc is not really an SUV! The car itself was great but it was very much a squeeze for the price we paid for the car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRYAN - 16 February 2023
" No problems and good value. "
" Worked very well. Car as requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 12 February 2023
" Easy to use and always seem to have the best competitive deals "
" Very efficient and friendly staff. Easy pick and drop off system. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GRAHAM - 10 February 2023
" Had small issue. Very quickly resolved by email to auto Europe. Plan to use again later this month "
" Minor issue in checkin sorted on drop off "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PAUL - 10 February 2023
" I always chose auto europe. Usually the cheapest offerings and reliable service. "
" We again were given a free upgrade. The 4wd BMW 120D was ideal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 09 February 2023
" Auto Europe alwaays seem to offer the best value car hire and I have never been let down at "the other end" "
" Very good counter staff at Geneva "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 08 February 2023
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HOWARD - 08 February 2023
" No queue for a change actually airport which was very helpful the car was in good condition and the return was smooth "
" I believe it might be Europcar but either way it all went well and they were on hand to guide me into a very narrow space when I returned the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 07 February 2023
" I've rented a car from Auto Europe For the past three years each time because of the competition pricing and easy procedures "
" Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by KEVIN - 06 February 2023
" Hassle free and the cheapest deal that I could find "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 06 February 2023
" Smooth and efficient in every aspect "
" Unimprovable. Upgraded car provided without asking and nothing to criticise in any way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MUIR - 06 February 2023
" It would help to have a representative point out a few facts about the car. "
" Great service, but prices have rocketed since my last hire. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANGUS - 06 February 2023
" Highly recommend "
" All round excellent support "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHERALYN - 05 February 2023
" Excellent "
" Very smooth pick up & drop off, car very good no complaints with the whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 05 February 2023
" all worked as expected "
" Enterprise very helpful as I was unable to return car and needed to get their permission to get another person to do so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 04 February 2023
" Auto Europe website easy to use and choose. "
" Great service at pick up and speedy efficiency at return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 02 February 2023
" Staff all fine and nice car but extra charges not made clear at booking "
" I was charged extra (€50) for travel to France and for supply of snow socks (€90)- none of this was made clear when booking "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 31 January 2023
" Overall Ok but Excess insurance as part of the deal looks expensive in retrospect. "
" Friendly and efficient and not pushy re extras. Also a proper paper contract to sign. Unlike recent experience with Alamo "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 31 January 2023
" First time driving a hybrid, would hv been better if I had been advised sometimes it runs on electric & you don't hear the engine. I thought it wasn't starting, doh "
" Didn't get hassled to take the excess reduction, wow first time ever from a car hire company. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GORDON - 31 January 2023
" Twice the price of a rental a year earlier, so I may need to look elsewhere in the future "
" Probably the best rental desk at an airport in Europe "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 31 January 2023
" Easy to use website. Not cheap but very efficient. Nice car. "
" No queue at check in and super fast transit to pick up car. Nice upgrade and on te road in no time. Switzerland expensive though! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COURTENAY - 30 January 2023
" Fast no hassle - perfect "
" Great all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SHUMAN - 29 January 2023
" Excellent "
" Efficient "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 28 January 2023
" Easy to book, generally the lowest rates "
" Excellent service, only downfall is that last year the hire cars automatically had snow chains in a bag in the boot, this is not happening this year - very disappointing! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEIGHTON - 27 January 2023
" Other than the poor condition of the car, the staff and rental experience was good. "
" Car was clean inside and out, but there was a lot of damage on the car, which was disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ROGER - 27 January 2023
" Autoeurope were as efficient as always "
" Unfortunately the first car I picked up developed a brake fault, and the replacement showed an oil warning light (easily fixed but annoying non the less). Vehicles weren't in great condition "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by PHILIPPA - 25 January 2023
" The car was good value - there was an issue that no snow chains were provided but the winter tyres performed well. "
" There were meant to be snow chains in the vehicle which weren't provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RENAUD - 25 January 2023
" The car was great but we had to queue for 45 minutes at the airport to get our car keys (despite having done the online checking that was supposed to make car collection faster on the day...). This was ridiculously long and simply killed the Alamo experience... "
" The car was great but we had to queue for 45 minutes at the airport to get our car keys (despite having done the online checking that was supposed to make car collection faster on the day...). This was ridiculously long and simply killed the Alamo experience... "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 24 January 2023
" No Problems all good "
" All Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 24 January 2023
" easy "
" No happy about the insurance cover be no in house, if there is a claim I would have to do the chasing up to claim my money back . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOHN - 24 January 2023
" Good result cheap upgrade was offered by Europcar which was worth it. "
" At the dropoff they indicated the vehicle passed their inspection and that I would receive an email to this effect within 20 mins, I have received no such communication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIAN - 18 January 2023
" Great quotes and easy to use "
" Swift and efficient service at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 18 January 2023
" Return car park at Geneva Airport is difficult. You have to pickup a ticket at the first barrier then drive 10m to insert it into another barrier! Also the width of the road is very tight by the barriers. "
" Very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 17 January 2023
" No Complaints - very swift and trouble free - excellent "
" ALL GOOD VERY EFFICENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 16 January 2023
" Simple and seamless experience "
" Everything worked just as it should, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 15 January 2023
" Overall very good, airport counter Experience could have been a little smoother. Car pick up good, car good condition, drop off experience very good "
" Overall very good, airport counter Experience could have been a little smoother. Car pick up good, car good condition, drop off experience very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 14 January 2023
" Experience was great,straight forward to book car with Hertz through Auto Europe,was upgraded to bigger car which was great and added to holiday experience,thankyou... "
" overall experience was great,we were a little unsure when returning car which entrance to the carpark to use,but soon realized we could enter on upper level and drive down,counter staff could let customers know this to avoid confusion,but very small point,thanks... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 13 January 2023
" we got a way better car than the one we ordered overall great expierance "
" very slick service no holds no up selling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 12 January 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 11 January 2023
" Paid a small cost to upgrade & was given a really nice car. "
" Great service from Abdel at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICK - 11 January 2023
" Overall positive, especially the return in Geneva. Initial collection was a little slow. "
" The process to pick up the car was quite lengthy. I'd have thought that (with today's technology), it would be easier and quicker to process information collected at the time the car was booked so that the allocation/issuance of the car and keys could happen faster. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 10 January 2023
" I've been a customer for many years. I'm generally happy with your service and have recommended you to friends and family. "
" I'm sure it's not Unirent's fault, but the poor value at Geneva Swiss side is pretty irritating. I know I can rent from the French side, which is about a third cheaper, but it's an extremely difficult route back and of course Geneva Airport doesn't make it easy. Geneva airport in general is rubbish - confused, slow, expensive, crowded, stupid Queue management etc. The car return to P51 is terrible. Really hard work. I doubt if you have any sway, but if you have, I should be grateful if you would use it and persuade them to improve the signage everywhere, but particularly to the French side. You'll improve your business. Thank you. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 10 January 2023
" I was charged an undeclared extra at collection. I said that I was not in the contract. I was told that it was. The counter staff could not find the detail. But they insisted on charging me anyway. Told me to ask autoeurope for refund "
" I was charged an undeclared extra at collection. I said that I was not in the contract. I was told that it was. The counter staff could not find the detail. But they insisted on charging me anyway. Told me to ask autoeurope for refund "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by EAN - 09 January 2023
" . "
" Budget people at Geneva Airport were great. Pre registering didn't seem to speed anything up... Total bill is still too expensive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 09 January 2023
" Easy and good value "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIRANDA - 09 January 2023
" All went to plan "
" All went to plan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 08 January 2023
" When you pay online that is what i expect to pay without secret added extras. Also when you pay for a car that is what we expect to pick up "
" We were charged more than we paid. The car was old, scruffy and not a golf that we had ordered. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by SIMON - 07 January 2023
" See above "
" Europcar were fine, but Auto Europe were not. AE had not secured the agreed level of car. I had to pay an additional sum to get that car , which I will now have to reclaim this from AE. Poor. In addition I had to spend 30 mins on the phone with AE (at my expense) to get this agreed . Really poor. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ERIC - 05 January 2023
" NA "
" a bit slow to get the vehicule "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 04 January 2023
" Great customer service "
" Our plane was delayed and the car hire man waited for us which was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 04 January 2023
" The online dealing with Auto Euope was fine, we had no other communication with Auto Europe. "
" At Check-in Budget offered a Fiat 500 convertible as our car which had only 2 doors, our voucher/booking with you stated a 4 door vehicle. They said they would upgrade me to a Seat Leon. Upon returning car to P51the Budget agent looked around the vehicle in the usual way spotted that the front nearside tyre had a chunk out of it from a previous rental where the wheel had been herbed, he commented that we should never had been allowed to take the vehicle in this condition as he considered it to be dangerous. Rather a worry for us and we will steer clear of Budget rentals on your website in future. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ABHIJEET - 01 January 2023
" Very satisfied "
" Smooth checking in and returning the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 28 December 2022
" Good value for money and efficient service. "
" Very friendly and efficient staff at the pick-up desk and drop-off area. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRYAN - 27 December 2022
" Very good "
" Second time using Auto Europe and will continue to do so. Offers great prices and reliable services.. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICK - 26 December 2022
" Superb "
" Excellent all round. And cars booked were provided and New. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 22 December 2022
" See (3) above "
" Was very happy to be given a free up-grade to a 4 wheel drive Jeep Renegade "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 19 December 2022
" Good competitive price and selection. "
" Good experience and nice upgrade "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 15 December 2022
" Excellent all round experience "
" On line check in saves time "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by CHRISTOPHER - 15 December 2022
" First class "
" First class experience from pick up to drop off. Super Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ERIK - 15 December 2022
" Very very poor experience I would recommend to stay away! "
" Firstly I booked the picked up for the 5th of December because of my 7 month old baby was very poorly we had to postpone the trip by a day I couldn't move my pick up by a day which was more than disappointing given than I didn't want any money back just to hold the car for another day! Secondly I had to make a whole new reservation to pick up an Alfa Romeo Julia or similar car and ended up with a Bmw 1 series in what would a four door saloon is in the same class of cars with a small hatchback that didn't have enough space to fit all our luggage! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ABHIJEET - 14 December 2022
" Very good. "
" Efficient, and smooth running. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 14 December 2022
" Can you come back to me about the down grade on the vehicle? "
" I rented a compact car and was given an economy car. It didn't drive great and had plenty of damage. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by MARTIN - 07 December 2022
" Good "
" Very good. Price could always be lower though. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 05 December 2022
" As I said, worked like clockwork as usual. Geneva airport's service is really enhanced by being supported by companies like Auto Europe offering such good service. "
" As usual everything worked like clockwork. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 28 November 2022
" overall excellent "
" Always use them when i can as without doubt its the easiest check in , smallest waiting times and efficient collection and drop off . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 24 November 2022
" All very easy and cost effective "
" Quick and efficient service. Upgraded car in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GUNEET SINGH - 16 November 2022
" You have stolen money from me. I paid and then at collection you've charged me for extras and not informed me. I am not paying you I paid AE Europe. Never again will I book through you. "
" You have stolen money from me. I paid and then at collection you've charged me for extras and not informed me. I am not paying you I paid AE Europe. Never again will I book through you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KENNETH - 09 November 2022
" Been using Auto Europe for many years, Had a problem a few years ago which took a long time to resolve but have since been good. "
" Experience was good, we had no problems at the desk or getting the car. The staff at the pick up point were very helpful in showing how to change the language on the sat nav. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MIREILLE - 07 November 2022
" MOST ENJOYABLE - DISCOVERED WHAT THE NEW GENERATION OF CARS IS... GREAT !!! "
" THE WHOLE EXPERIENCE WAS VERY GOOD, PROBABLY TOO SHORT ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LORRAINE - 02 November 2022
" Desk and drop off staff were friendly and efficient- I was really impressed. Definitely will use again "
" Very professional, efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RUTH - 01 November 2022
" Superb customer service thank you "
" Excellent - so kind of the person to wait at Geneva airport for us when our plane was delayed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEONARD - 28 October 2022
" Excellent "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 23 October 2022
" see above 5 days at 27 CHF NEED REFUNDING plus a service charge for my time having to raise this with you see compalint and maybe call meif it helps you can cgharge whatever you like ,of course , but NOT with such underhand and farudulaent tactics "
" THIS IS A RIP OFF it is fraud ,at least in the UK - to provide false info to create awhat should be illegal tactics to get money from enhanced in surance i have doble checked the web site offer and thepolicy at geneva was contray to what was on the web sites for auto europ nad for alamo 500 depoist on acard when booked cannot be 2000 when arriving to take the car or pay 27 perday extra insurance ?/ as booked in the UK this must be an illegal tactic to extract money under very false ptetences "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JEREMY - 22 October 2022
" Efficient but I have not had anything go wrong to be fixed so far. "
" Generally very good. Cannot believe how much is charged for GPS, particularly as all cars come with it installed (that I know of) The charge for 15 days was over £200. This is not appropriate in today's market. I won't fall for that again. Simply take one of your own just in case there isn't one installed. Other than that, very satisfied "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EMMA - 20 October 2022
" A great experience as usual. Thank you. "
" Very efficient service, thank you. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATE - 18 October 2022
" Booked with you before and it's always been straight forward. "
" We were charged an additional amount for cross border travel from Switzerland to France, this was a surprise. We have not had to do this in 15 years of using this route and hiring vehicles. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 13 October 2022
" Whole process straightforward "
" All very easy and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 04 October 2022
" Easy experience "
" Very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ELIZABETH - 25 September 2022
" I would be careful to accept an old car (high mileage) "
" They were ok but the car was well used /high mileage but clean "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 16 September 2022
" very good "
" upgraded to a nearly new 4x4 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CORINNE - 14 September 2022
" Unclear about breakdown assistance on website "
" We had always assumed that breakdown assistance was included with the rental. So we were disappointed to be told we needed to pay extra for this. This was the first time we have been told this despite renting via this site many times. We were charged £84 for the 12 days which is ridiculous "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by KEVIN - 14 September 2022
" Very satisfied "
" Car was fine. Only problem was wait of 20mins to get to counter despite having done online check in - only 1 member of country staff present "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PENNY - 08 September 2022
" It was fine "
" The car we were given was not great and the mirror was damaged but we did not see this until after we had driven for an hour and a half. I took photos of the mirror so far Hertz has not charged me for the cost of the mirror "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 07 September 2022
" There were no undue delays regarding collection or drop off "
" All went according to plan, "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASON - 02 September 2022
" I only use autoeurope because I know I'll get the best price & the best conditions with them. Brilliant! "
" As always, Europcar staff are very friendly & efficient, they had the car I ordered & it was clean & comfy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 02 September 2022
" Auto Europe offer a great deal "
" On pickup the guy on the counter went oversell on the insurance It was almost like extortion Boy did he lay it on "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HELEN - 12 August 2022
" Easy to use and very flexible "
" The car was rented out without being checked. The oil warning came on within 100km and then the service warning light. Only an office hours phone number was given and when we did get through we were asked to buy oil and put it in ourselves "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ANDREW - 09 August 2022
" When my flight was brought one day forward, I tried to change the car hire by a day and was told it would cost an additional £1300. I tried later on to bring it just a few hours forward on the same day and was told it would still cost £1300!! All auto Europe would do is cancel the booking and start again - they were not capable of modifying the existing booking or speaking to Europcar directly to see if it could be altered - even by a few hours! At one point the auto Europe team suggested I should speak to europcar directly and put me through - but then they refused to speak to me and said I could only speak with autoeurope! I found the whole thing ludicrous and very frustrating. The auto Europe team seemed to have no initiative and I can't believe I'd have to pay an extra £1300 for a small change. I've used autoeurope for a few years now but this is definitely the last time. "
" Positives: local staff were friendly and experience was fine. Car was clean and in good condition. Negatives: car was VERY expensive. When I tried to speak to them directly about my booking over the phone they refused to talk to me and said I could only speak to autoeurope, which I found a bit frustrating. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 02 August 2022
" per 3 "
" Car was almost a year old and was in quite poor condition from an exterior point of view. And as at right now I still havent had my "holding credit card deposit" refunded. Annoying. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by ADRIAN - 02 August 2022
" The Auto Europe service was quick and easy to use. "
" Great, friendly and professional service from Hertz and a first rate, clean car. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by YVONNE - 25 July 2022
" A problem I had was regarding information about permit requirements from the UK whereby I was told by Auto Europe a permit was necessary but our government website and Budget said not. I also paid a premium to Budget direct for the full insurance but I do not think that was communicated to yourselves "
" Staff at airport desk and pickup were very efficient and helpful. The car in good condition and very clean. Full tank drop off convenient and no issues with dropoff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 24 July 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOM - 19 July 2022
" see above "
" good but prices so much higher than last year "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUSAN - 17 July 2022
" Everyone was very helpful, especially when I left my sunglasses in the car at the airport. They bought the car back and gave them to me. "
" Really good, lovely little car too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 15 July 2022
" Very satisfied "
" Very easy to pick up car and drop off. Car was nice too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 24 June 2022
" OK. Easy to book as always "
" The car had quite a lot of (relatively superficial) damage but it was difficult to establish what had already been identified before the rental. On returning the vehicle it was suggested that one of the numerous scratches may not have been there before. This would have been almost impossible for me to spot as it was underneath the front bumper. I think it is easier to hire with a company that has newer, better condition vehicles. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by IAIN - 23 June 2022
" Smooth check in/out, great vehicle. Highly recommended! "
" Smooth check in/out, great vehicle. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ENRICO - 17 June 2022
" 5/10 minutes picking up the car and a few minutes dropping off "
" Would definitely rent a car from Alamo again fast and efficient picking up and dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 16 June 2022
" Everything about the hire was fine apart from the collection when we were provided with very little information about the car. "
" when collecting car we asked about vehicle functions such as auto gear box and operation of sat nav we weren't offered any help with this as handover guy didn't seem to know how sat nav worked. It was like here are the keys get on with it. Sat nav was set up to avoid motorways so took us the long way around lake Geneva taking over 3 hours had we gone via motorway it would have taken just over an hour. We could work out how to reset this ! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 14 June 2022
" Great, will use again "
" No issues, good vehicle, efficient collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 13 June 2022
" Overall OK "
" When picking up vehicle member of counter staff seemed laborious "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALEXANDRE - 12 June 2022
" Best prices in the market connecting costumers to car rental companies without bureaucracy. I'm very pleased with the services. "
" The whole process was fast and efficient. The staff were very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 08 June 2022
" sdjvaldf "
" It was unfeasibly expensive - for a 5 day hire it was >€300 for a Golf equivalent The car was in the worst condition I have seen in a hire car for 20+years - dents all over the bonnet, all over the roof plus usual scuffed mirrors etc. I can send you a 3 min video if you wish It was an Opel Crossland which I think VW would be dismayed to learn is being rented as a 'Gold equivalent' "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ADAM - 07 June 2022
" Overall a really good experience and will def use Auto Europe again. "
" Really quick and easy process when collecting and dropping off the car. Was given a free upgrade without asking. The free bus service from the terminal to the carpark was less than 5mins but very handy with luggage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 03 June 2022
" Used autoeurope many time and always had an excellent experience "
" Even though flight delayed car still available on arrival "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DENYSE - 01 June 2022
" As above, I was very happy in the way the chaps in the office dealt with my issue "
" I was told my car was manual but once I got in it I realised it was automatic.having never driven one I went to the office. They guys were really nice and helpful. They said a car was returning within 5 minutes and that I could have it instead. Very lucky but the guys were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 01 June 2022
" Our flight was cancelled and we lost all our money. Your own staff were very helpful but at the end of the day I lost £460 and didn't get a car. The only way I could recoup any money was by renting another vehicle at another time and then I would get a £110 refund. As the same situation will probably occur (late arrival or flight cancellation) I would lose the car again. So I haven't bothered. Whilst accept during normal times your company offers a good service, during these strange times your business model is, unfortunately, useless. "
" Our flight was cancelled and we lost all our money. I didn't get to meet anyone from Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 01 June 2022
" Auto Europe is our first choice for car hire. We have never been disappointed. Delighted with the supplier provided and the usual seamless service from Auto Europe. "
" Excellent service. At no extra cost we were provided with a brand new 4x4 automatic Skoda Octavia. The second time in 2 months we have had perfect service from UNIRENT in Geneva. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 31 May 2022
" Overall a very good experience "
" Very good customer service. Website easy to use. Good flexibility with hire terms. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 29 May 2022
" great fast service, spotless car, and friendly staff, I'll be using them again. "
" Car was exactly as ordered, whis is important as I'm very tall and need certain cars with legroom, never any problem getting the car I requested, fast service whilst checking out and back in again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AMANDA - 18 May 2022
" Not able to comment as issues remain unresolved. "
" When we returned the car they pointed out a crack in the bumper which we had not noticed when we picked the car up. We at no time hit anything in the car. They charged me the excess and a charge for the additional driver and airport tax which I had already paid without explanation. They promised to send a quote for the repairs within a week, to date I have received nothing. I have messaged twice asking the quote and refund of other charges but have had no response. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by CHARLES - 15 May 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ZAKKI - 13 May 2022
" Nothing bad tonsay, all good. "
" A very good experience, we will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 11 May 2022
" Faultless "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 27 April 2022
" Very good "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 26 April 2022
" Very clean vehicle and super service thanks "
" The chap who dealt with my arrival was amazing, very efficient and by far the best service I have received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 26 April 2022
" See above comments "
" Booked a 9 seat vehicle for our family well in advance, vehicle not available when we turned up, gave us 2 smaller cars, good job someone else in our party could driver. Cost twice as much in fuel etc than it should have "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by LM - 24 April 2022
" Smooth rental as usual "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARCUS - 18 April 2022
" Highly recommended "
" Absolutely brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 16 April 2022
" Smooth as always "
" I was disappointed with Europcar , when our carrier changed the time of our flight arriving in Geneva which meant we were a few hours early not our fault I had to pay a full day's rental to have the car earlier than booked "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 16 April 2022
" Good "
" Was a bit slow to get the car. Otherwise great "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 16 April 2022
" Faultless all round. Service from Unirent and the vehicle supplied from the Swiss side of the airport was excellent. Will try to use them again. "
" Having rented cars using auto europe on a large number of occasions, from Geneva (both sides of the airport) this was our best experience so far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 13 April 2022
" Could not fault it. "
" Fastest ever time spent at the desk on pick-up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 12 April 2022
" Auto Europe are reliable and if you have reason to call them they are always friendly and helpful "
" On pick up desk was efficient I was surprised that they are still using paper contracts Car wasn't what I ordered but very satisfied Procedure on return was smooth I was concerned when I couldn't book in on line (Europcar system doesn't work if car was booked using an agent) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANIEL - 12 April 2022
" Excellent "
" Really good service with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 11 April 2022
" Family members were involved in an accident that meant they lost passports and personal effects. We flew out the next day and initially hired a car for 6 days in order to get family members back to Geneva to fly home. We managed to sort all passports and travel to Geneva over two days so were able to hand the car back early. I expected a large refund as car booked in good faith and in an emergency, but when I enquired no help was forthcoming. A large bill has been paid and I think exceptionally the days the vehicle was not used should be refunded, as surely it was hired out to other customers! I have used Auto europe over many years and find this sharp practice unacceptable, as we were on a mercy mission with no idea of the end/return date so had to estimate enough time to allow all medical and passport/customs procedures to be met before all could travel home. "
" Budget were fine apart from helping with a refund as we dropped the car back days early and received no rebate. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by COLIN - 10 April 2022
" as usual - efficient "
" As I would have hoped, but often don't experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 09 April 2022
" Only concern is that additional insurance is not dealt with directly by Budget and I would have had to pay up and reclaim if there had been a claim. This could be a big hassle. "
" Pleased with the car and service. Always a bit of a lottery to get a swift check in but pretty efficient this time although more difficult to find someone to check in last time (I rented previously a month ago). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALEXANDER BRUCE - 06 April 2022
" N/a "
" We are being charged for a small scratch on the bumper which we believe was already present on the vehicle when we collected the car. However we cannot prove this. It was sufficiently small and low on the vehicle that we did not notice it at collection and we were more concerned about registering a larger scratch. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DYLAN - 05 April 2022
" V Good "
" Good friendly service, the only downside is a queue at the desk in the airport as they're the most popular "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBIN - 05 April 2022
" I would like to be able to book additional driver online "
" Ok but expensive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEREK - 04 April 2022
" No "
" No "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SAMUEL - 02 April 2022
" Good experience "
" Very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 02 April 2022
" Website gave a competitive price and was easy to use "
" Everything about pick up and drop off was efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 31 March 2022
" Overall excellent. "
" Unexpexted charge for breakdown insurance (hired in Swizterland, was not covered for France). At 30 EUR for 4 days it's not a big deal - but don't think it was mentioned in the AE docs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THIERRY - 30 March 2022
" Great service and lovely cars but expensive "
" Staff very helpful , polite and efficient. were very helpful at pick up when we wanted to change the vehicles to different model SUV type Cost of vehicle hire is very expensive at the moment "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DEAN - 29 March 2022
" Overall positive "
" Quality car, Good drop off Counter on arrival not the most friendly "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ADRIAN - 29 March 2022
" The AutoEurope team were very helpful and efficient "
" An excellent service - we have used Europcar through your service on several occasions and have found them to deliver a consistently high standard of car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GUY - 28 March 2022
" Was upgraded without request and charged more Charged airport location already paid to auto Europe Was offers full insurance by you for £36 and link did not work so charge of £120 had to be paid Totally disappointed and dissatisfied customer having paid you what I thought was total cost and then another £250 to Alamo very bad service and hope you can consider compensation "
" Was upgraded without request and charged more Charged airport location already paid to auto Europe Was offers full insurance by you for £36 and link did not work so charge of £120 had to be paid Totally disappointed and dissatisfied customer having paid you what I thought was total cost and then another £250 to Alamo very bad service and hope you can consider compensation "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIPPE - 28 March 2022
" Although I paid for the waiver of excess, Budget told me that it was not the case. I am surprised. Also the category of Auto Europe cars is different than the one from Budget which is misleading. "
" Very surprised to discover that my car was the A category for Budget and not what Auto europe described. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 27 March 2022
" Reiterate the airport charge of 20.86 Swiff Fr was disappointing. "
" VERY ANNOYED TO BE CHARGED AIRPORT SURCHARGE ON FINAL INVOICE ALTHOUGH RENTAL VOUCHER SAID IT WAS INCLUDED. They tried to make me upgrade and the car we had was an Opel which was not as good as a golf. It felt like it was labouring a bit up hills but it was overall ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARETH - 26 March 2022
" Easy transaction "
" Everything was very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANICE - 26 March 2022
" No problems "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HELEN - 24 March 2022
" As above utterly inflexible "
" Was not allowed to adjust the booking delaying the pick up when I had no driving licence. I just wanted to pick up the car for the last 4 days if the 8 day contract. So unhelpful. Had to rebook at full cost and will not use Budget again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ROBERT - 23 March 2022
" Easy to use. "
" Unfortunately Avis did not have the vehicle I booked in a manual and was offered an automatic. I was going skiing so did not want an auto . I eventually took a smaller polo manual vehicle. The Avis staff were nevertheless very helpful and did all they could. And I was given a free tank top up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DAVID - 23 March 2022
" The original booking with Europcar could not be met as the pick-up point was closing early. Autoeurope dealt with it quickly though and honoured the original price. "
" Nice staff and a decent upgrade for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 21 March 2022
" Only disappointment was on collection of vehicle, see notes above "
" Petrol tank only half full on collection ( but this and minor scrapes on body work were not pointed out to us ) but fuel gauge and scrapes photographed and accepted on return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by KEVIN - 21 March 2022
" Make sure the car has a current vignette! "
" the car didn't have a 2022 vignette so I had to buy one and claim back 40SF - the problem was they would only give cash and I would have preferred a card transaction "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 21 March 2022
" As above, unfair and unwarranted extra charge. "
" When I picked up the car at Geneva airport I was told to help myself to ski rack as I had already paid for this. As the car is a seven seater and each ski rack holds three skis I took two but have subsequently received an invoice for an additional ski rack. Had I known that this would involve an additional charge or been shown the racks I would not have incurred this cost. I therefore feel strongly that this additional charge is unfair and unwaranted. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEREMY - 21 March 2022
" Always a great service and a good price from Auto Europe, thank you :-) "
" Counter staff at pick up location at Geneva Airport were very friendly and efficient. Car was in near perfect condition and well specified. There weren't enough staff at the Drop Off point at Geneva Airport. One staff member was occupied with another client but did not acknowledge me, or explain the wait. The other staff member was walking about on a phone call and did not acknowledge me at all. Drop off process was quick once a staff member became available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 21 March 2022
" . "
" Very quick & easy pickup & dropoff Correct car assigned "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOHN - 20 March 2022
" All good "
" All good everything worked check in t Ed turn no waiting around staff friendly and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALASTAIR - 18 March 2022
" As above "
" On return of car the Hertz rep noted a small scratch on the front offside wheel hub which he said was not there when I picked the car up. Despite having taken your excess insurance so far my credit card has been charged 300 Swiss francs and a 90 Francs admin charge.. He said I should have checked all the wheel hubs prior to picking the car up. I consider Hertz very aggressive in there approach and will NEVER hire from them again. When will I get any refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SIMON - 18 March 2022
" Did what it said "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 17 March 2022
" I particularly like the online booking in to reduce the time at the collection point. I also like the paperless environment and the immediacy of the documentation being available. "
" I particularly like the online booking in to reduce the time at the collection point. I also like the paperless environment and the immediacy of the documentation being available. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 16 March 2022
" Overall pretty good, but very expensive at the moment. Normally I would expect to pay £300 for a week, this time it was £450. Will have to consider transfer buses in the future "
" It was very busy at pickup and also very difficult to get the car out of the parking spot "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MALCOLM - 15 March 2022
" No prob with booking "
" A very nice car ....but lack of room in back made it difficult to seat 3 adults comfortably . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HOWARD - 14 March 2022
" See above "
" I was not give the vehicle I booked. The vehicle that was given to me was considerably smaller. Very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by PAUL - 11 March 2022
" Very efficient pick up on drop off "
" Very ev "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAM - 09 March 2022
" Right price with a branded rental company and everything worked. * * * * * "
" Does what it says on the tin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by QUENTIN - 08 March 2022
" Decent car at decent price. "
" Good service, met expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 03 March 2022
" Always been reliable and best price. "
" Very expensive but good service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by OLIVIA - 03 March 2022
" Overall very disappointing and would like to speak to somebody about a refund for a car that we didn't even use. "
" Appalling service, we booked a car and paid in full before our trip, when we got to the hertz desk to pick the car up in Geneva we were told we weren't allowed the car without a credit card, which was not stated when taking the initial payment. Quick enough to take the money but did not answer the phone when we tried to sort it out, appalled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by BENJAMIN - 03 March 2022
" Easy, quick and car was as I booked, which was important due to group trip. "
" the gentlemen doing the check in was really helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 02 March 2022
" Nice car and no major complaints. The only annoyance was that we hired a ski rack. We were supplied with one but once we arrived at our destination we realised it only took two sets of skis even though there were 4 of us in our party. Perhaps your team might ask how many skis are being carried and be proactive in determining needs (as we were unfamiliar with the ski rack supplied) "
" Nice car and no major complaints. The only annoyance was that we hired a ski rack. We were supplied with one but once we arrived at our destination we realised it only took two sets of skis even though there were 4 of us in our party. Perhaps your team might ask how many skis are being carried and be proactive in determining needs (as we were unfamiliar with the ski rack supplied) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 02 March 2022
" Very impressed. I think the process of dropping off at P 51 are too problematic. It's far too easy to go the wrong way on entering the car park. It's necessary to stay as far to the right as possible, but I only know that because I've dropped cars off so many times before. It's also difficult to find your way to P 51 if you don't know what you are doing. I think you should have a chat with the airport authorities and improve the signage. It would also help if you could persuade the adjacent filling station to improve and simplify the process of brimming the tank. Fiddling about with credit cards and codes the is a nightmare when you have a plane to catch. "
" Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIM - 28 February 2022
" Always efficient. Best rates and the refundable excess gives peace of mind. "
" Ordered a Clio, received an Ope Combo. Much too big for my needs. Felt I was walking on glass when I saw the tiny size of a previous marked chip on bumper. Didn't like the CHF 500 call out charge if I broke down in France. Ouch. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ADRIAN - 28 February 2022
" NO PROBLEMS AT ALL VERY SMOOTH HAD OVER FROM START TO FINISH "
" EUROPCAR WERE VERY HELPFULL, HAD MARKS ON CAR THAT THEY ALL READY HAD MARKED DOWN,PLUS THEY ALSO MARKED ON A LAY OUT OF CAR ON PAPER WHEN I WAS IN CAR PARK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 27 February 2022
" All worked well. New usb connections for phone etc was a pain. However prob my fault for not checking "
" Yea no probs. All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JIAN WEI - 26 February 2022
" The website was misleading - it said Audi but was given Scoda. "
" We ordered an Audi but was given Scoda. We had a flat tire. The experience of dealing with it was inefficient. We are still trying to get the receipt for the tire change for our insurance claim. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 2
GENEVA, CH - Reviewed by CHRIS - 26 February 2022
" All efficient and ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FRASER - 25 February 2022
" Great, best priced rental. Smooth process "
" Perfect rental, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 25 February 2022
" Easy and positive experience nice clean car "
" Perfect as always staff fast and efficient and always polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 25 February 2022
" Just a great all round experience "
" Just a great all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CLIFFORD - 24 February 2022
" Auto Europe provide an excellent service and I'm impressed with customer service which is faultless! "
" I was double charged for my vehicle rental. I paid Auto Europe in advance for the full rental but was charged again by Budget. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PLUNKETT - 23 February 2022
" 5 star "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 23 February 2022
" Easy to book and modify. Good prices. "
" Easy collection, brand new car with upgrade and easy return. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 22 February 2022
" Helpful,pleasant and very efficient. We'll done ! "
" Staff at Geneva were extremely pleasant and provided a great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 19 February 2022
" Worth the ££££ "
" Easy pick up, polite friendly staff in Geneva. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 16 February 2022
" ok "
" no troubles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 15 February 2022
" Very good as always "
" No problems , fast efficient service form everybody , car had multiple panel damage from a snow storm but it was all marked up clearly and staff were clear with the procedure. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by NICHOLAS - 15 February 2022
" Brilliant "
" All went well. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MURRAY JOHN - 15 February 2022
" Good website for car hire "
" Everything was so smooth, it was hard to believe. I've had some nightmare stories with car hire but this was sooo easy!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 13 February 2022
" Very good "
" All staff polite and efficient, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 12 February 2022
" Counter staff always polite and friendly, cars well maintained. "
" Only concern was that hire charges have increased markedly since pandemic. Otherwise, very satisfactory as usual - and I have rented regularly in same location (Geneva Airport) for nearly twenty years. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CRISPIAN - 11 February 2022
" Very good selection of cars across several providers "
" Great service, no hassle at the desk or pressure for extras, and car as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 10 February 2022
" When I booked I'd paid extra for your full cover insurance. Could I suggest that this is increased. It's around 3k which I would have to pay and claim back from you. This really isn't enough and would only cover minor repairs. If I want full cover again, I'd be tempted to go with the rental company. Apart from that, everything went smootly. "
" All went smoothly as planned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATE - 10 February 2022
" Good except small "
" Booked an intermediate size car, VW golf plus or similar. Got a Seat Arona which is quite a bit smaller and listed in small car category "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by TANYA - 10 February 2022
" All good! "
" Only issue was that we had to wait at the counter to pick p the keys but it was an extra 10 minutes max. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 09 February 2022
" Loved the on line check in. "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 09 February 2022
" Very good, no issues "
" Excellent friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 09 February 2022
" Can't fault it "
" Ordered a Ford Focus Estate (or similar). The Hyundai estate was probably a better car so we were happy with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIM - 09 February 2022
" Generally good but too expensive. "
" Very good car and good service from Avis but I felt it was expensive and would look for cheaper alternatives in future. The high excess charge is off-putting and it is expensive to have that removed. It seems like a hidden cost to me that should be explained in greater detail up front. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 09 February 2022
" I even got the exact car I booked! Everything was efficient except the frustration of being forced to print out vouchers when they are rarely required by the hire companies. "
" I even got the exact car I booked! Everything was efficient except the frustration of being forced to print out vouchers when they are rarely required by the hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CAROL - 08 February 2022
" No issues and if there are, usually resolved sensibly "
" Always efficient, flexible and priced without hidden extras. A 4X4 is usually required in the winter season and many other websites do not distinguish between 4x4 and SUV which is unhelpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARCUS - 08 February 2022
" N/A. "
" N/A. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ANTHONY - 08 February 2022
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANDREW - 07 February 2022
" This is the best experience we have ever had collecting & dropping off a car at Geneva Airport both the staff in the Airport at the desk and on dropping the car back to the parking area were very friendly, efficient and professional, thank you so much! Also being able to check in on line etc 10/10 thank you. "
" This is the best experience we have ever had collecting & dropping off a car at Geneva Airport both the staff in the Airport at the desk and on dropping the car back to the parking area were very friendly, efficient and professional, thank you so much! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SANJAY - 06 February 2022
" The worst car hire experience at the pick up desk which I have EVER had "
" The person at the desk was so rude and arrogant and intimidating. Our voucher clearly showed that the price includes winterisation but he insisted it did not and never does and had complete disregard for the fact I have had over 15 years experience using Auto Europe or similar companies. He basically said pay the money now or you have no car so I was forced to pay over 34 swiss francs more for which I would like a refund. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAYMOND - 05 February 2022
" Fast efficient service "
" Fast efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 04 February 2022
" Best value and good quality vehicles "
" Best value and good quality vehicles "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 04 February 2022
" Great service Efficient online booking and v straightforward at the airport "
" Great service from start to finish. Very happy with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 04 February 2022
" Overall was a very good experience. "
" The only minor hitch, was that the guy at the counter tried to sell me extra insurance to cover everything such as damage to the car, even though I had paid an extra daily premium to yourselves for this. When I explained, he was fine about it, but said that this must be between myself and the brokers (i.e. auto europe) . I didn't sustain any damage to the car during the trip, but I did wonder how I would stand if anything had been damaged. Just wonder if I would have had any difficulty in claiming monet back, as their excess was over 2000 swiss francs!!. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 03 February 2022
" collection and drop off staff were excellent. "
" carpets were very wet so inside of vehicle glass was frozen when left for 1 hour or more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by STEWART - 02 February 2022
" Offers and easy to use "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 02 February 2022
" As mentioned above. Ok in the end. "
" Ordered a Skoda Karoq but was given Audi A2 which we couldn't fit our suitcases in. We went to the team at the pickup point who changed it back to the Skoda. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 01 February 2022
" Very good variety of cars available to select from... value for money... quality customer experience/service "
" Excellent customer service provided when I picked the car up and dropped it off... Car really clean and petrol tank completely full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CARL - 01 February 2022
" very good experience all round. "
" Great service. quick and easy to do and car was clean and in good condition. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 30 January 2022
" Very good "
" Good company will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 30 January 2022
" Good site would use again "
" Good value and efficient service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 28 January 2022
" The car was high quality, and in very good condition. There was no quibble about dirt on the floor carpets from our skiing trip. "
" Europcar were very efficient, helpful and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 28 January 2022
" As above "
" Nice upgrade. Clean newish car. Quick efficient return. Bit of a queue at pick up. 20mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 27 January 2022
" Excellent in all respects "
" Excellent in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 26 January 2022
" As noted above "
" Car was as expected, customer service was prompt and efficient. No hassles at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADELE - 26 January 2022
" This is not an issue with Auto Europe but with Enterprise "
" I had to drop the car and run for the flight due to bad traffic. I have since received a bill of 1600 CHF for damage to the front bumper which I know could not have been done by me as the car was never left unattended anywhere it could be damaged. They have sent a photo of a very minor scratch and this could easily have been missed when the car was given to me as it had damage already on another area. I am disputing this total rip off and strongly recommend people not to use this company. Google is full of blogs from people that this has happened to. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JONATHAN - 25 January 2022
" Good value and excellent service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPER - 23 January 2022
" Totally good Online checkin Vehicle Return All good "
" Great hire nice upgrade at no cost Good vehicle in the snow on Swiss tyres "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GAVIN - 16 January 2022
" I always use Autoeurope "
" Quick efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 07 January 2022
" OK but the rental location said the problem occurred due to a problem with the auto europe reservation? "
" Reserved vehicle was apparently not available due to a problem with the reservation. This was despite it being confirmed a few weeks previously. So it took a long time to find another appropriate vehicle for 5 adults and luggage. The vehicle allocated was a 'van' which fortunately was OK as the roads were clear of snow. However, had there been snow I doubt it would have been adequate. Also snow chains were not supplied when I believe these should have been standard. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JACOB - 05 January 2022
" Overall when considering the price paid I think I will try another provider next time. "
" 2 comments: I booked an SUV class vehicle but was given an Audi Q2. I understand this is an "SUV" but it's very small for a family of four with bags for a week skiing. Secondly, Europcar's selection of child seats was very poor and we ended up with seats that were the wrong size for our children. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARC - 04 January 2022
" Big fan of Auto Europe but Alamo was a big let down. "
" when i picked up the car, there was a very strong and intense smoking smell which is just unacceptable and against the "no smoke" policy. What is shocking is that the staff did not bother to say anything or give me another car. Just poor and not acceptable, especially has i ve 3 children and we all had to be intoxicated during the entire rental "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by IAN - 04 January 2022
" Very eady "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by EDWARD - 02 January 2022
" I always go back to Auto europe for good reason "
" Always very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 22 December 2021
" Based upon the current covid situation all was very well handled "
" The only problem was lack of staff at counter, only 1 person, which delayed our trip due to multiple person waiting to book vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALACHY - 21 December 2021
" It depends on who made the mistake here as the Alamo/Enterprise rep was clear that it was a common problem with Autoeurope. It is likely because of the snow that Alamo were already upselling their 4x4s. The 4x4 stated on the Autoeurope voucher was of no use apparently. "
" Alamo said Autoeurope had booked the wrong specification (code) when I had already paid for a 4x4. I had to pay, like an 'up-sell', another CHF54 to 'upgrade' to a 4x4 when it was already on the voucher! Arguing the toss at the desk is NOT the start one wants to a trip. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 21 December 2021
" All good "
" Very slick and helpful, the return at Geneva airport is quite tight as the car park is narrow "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 21 December 2021
" Again quite slow when getting the car, but otherwise ok "
" Quite slow doing the paperwork, but otherwise all good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ROBERT - 19 December 2021
" The representative car on the Auto Europe should be equivalent to that which the individual provider offers. "
" The type of fuel the car used was not explained or included on any paperwork. After 30 minutes on the internet it seems E10 meant petrol. I asked for a Volvo V40 or equivalent and was given an Opel Mokka instead, somewhat inferior make. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 19 December 2021
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 16 December 2021
" First class asusual "
" No queue, friendly and efficient attendant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 19 November 2021
" Brilliant "
" Very professional and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VICTORIA - 10 November 2021
" Efficient and flexible "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LYNNE - 03 November 2021
" Car very good BUT Car seat for toddler extremely dirty, not been cleaned, sanitised or wrapped up like all the other hire car companies at Geneva. Just help yourself from a big pile of dirty seats. Not acceptable at any time for them to be dirty but in a global pandemic?? "
" Car very good BUT Car seat for toddler extremely dirty, not been cleaned, sanitised or wrapped up like all the other hire car companies at Geneva. Just help yourself from a big pile of dirty seats. Not acceptable at any time for them to be dirty but in a global pandemic?? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 27 October 2021
" Shuttle bus is a bit inconvenient. "
" Pick up was quite slow. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 21 October 2021
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIPPE - 04 October 2021
" I only rent through Auto Europe, the service is always professional... "
" Everything was perfect except that there was only one agent to process the queue of clients, he was very efficient but overwhelmed... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 30 September 2021
" I think that Auto Europe were instrumental in me getting compensation from Enterprise, but in their first reply to me they stated that I had not reserved a 4x4 from Enterprise. They then acknowledged that I had after I referred them to my Auto Europe voucher. "
" I ordered a Mokka 4x4 or similar. Enterprise provided a Fiat 500X and told me (twice) that it was a 4x4. It was not a 4x4. I informed Enterprise about this by email three times, they did not reply until AutoEurope intervened. Enterprise then replied saying it was a computer error and offered me a refund of the additional driver charge I had paid (CHF60) in compensation. When I returned the car they new nothing of the offer and no compensation was provided until I produced the emails as proof. I then received the compensation. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by DAVID RICHARD ARDEN - 29 September 2021
" Wonderful. Compared to my last experience with hertz "
" Thought it was Europcar. All went well. If I had one minor complaint - the car was not quite topped up when I picked it up. The needle soon moved off full and the "miles since last fill up " was not at zero. a giveaway. Only cost me £5 but.,...... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 28 September 2021
" See box 3 above "
" I could not board the flight from Bristol because I had not brought a Passenger Locator Form & I could not produce one on my phone at the airport because both the WIFI & 4G were choked with too many people playing with their phones! I phoned Europcar at Geneva Airport at 6pm to let them know I had missed the flight. I also phoned AutoEurope but was told I could not get a refund or credit voucher for future use. As I have used AutoEurope many times at Geneva I think you could help me out with the loss of the rental charge (£183). The answer to the above questions should be non-applicable rather than very unsatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ALASTAIR - 20 September 2021
" Normally use for car hire bookings "
" Excellent car no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FIONA - 29 July 2021
" Excellent service and very good car. "
" Excellent service and very impressed with the Skoda Octavia Scout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 28 June 2021
" V good "
" Great front of office staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by HARRY - 10 December 2020
" Will use again if the price is right - generally happy with the service. "
" Generally please with the service although the pick-up at the Europcar counter was slow. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 28 September 2020
" Very good as always "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LIAM - 25 September 2020
" Good value for money "
" I specifically requested a manual but got an Automatic which was no major issue. I am still absolutely more than happy with my overall experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 02 September 2020
" Staff were very helpful in upgrading our car on the day we arrived. "
" Staff were very helpful in upgrading our car on the day we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 26 August 2020
" All very easy, but quite a long wait for a member of staff at the counter on pick up. "
" Very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JILL - 25 August 2020
" Car was very clean "
" Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 21 August 2020
" Only criticism would be cost of fuel if not returned full. Did not want to accidentally end up in France at Geneva airport so did not want to drive round. Petrol should be charged at a smaller premium. "
" No issues "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALEX - 17 August 2020
" While it was Dollar who refused to hand us the car, then cancelled it the next day, Auto Europe should have a system whereby customers can get hold of them out-of-hours, so essential changes to the booking can be made, which would have meant we could have got the car. Also, AutoEurope must make it very clear at the time of booking that a credit card is essential: this can't be missed by the customer. Pop-ups on the screen or follow-up emails stating explicitly would work well, and would be very easy for your company to implement with minor software changes. "
" I didn't have a credit card in my name, but it wasn't made clear at the time of booking how essential this was (I've always managed to use debit card in past with other hire companies), so Dollar refused to hand us car at Geneva airport. I phoned AutoEurope at approx 7pm BST on 3 August to try and change booking name to my wife (who had a credit card) but your phone lines were closed and your 'emergency' line went straight to voicemail. Called again following morning but was told that Dollar had cancelled our hire as 'we hadn't come to collect it' (not true: we spoke at lenght to the Dollar rep at Geneva airport). So lost entire booking and all the money it cost us (plus we had to spend a further £300 to get to and from our resort). I realise now I needed a credit car, but this should have been made very explicit at time of booking (eg. large pop-up on screen stating customer must have credit card, rather than small print on contract), and it is very unfair for us to lose the car within just 14 hour of not colleting (what if our flight had been delayed that long?). Presumably, Dollar re-loaned it to another customer, so I'd be very grateful if they or AutoEurope could consider refunding us the hire cost, minus any necessary admin fee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JULIAN - 16 August 2020
" see above "
" The car was dangerous to drive. The steering was all over the place. I swapped it for another at Lyon airport and whilst that one was better it also sufferred from a loose steering experience "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JEREMY - 12 August 2020
" Amazing car "
" Amazing care great service at pick up and easy to alter drop off time due to change in flights with a minimal charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 31 July 2020
" great "
" it was frustrating to be given a much bigger car and a 4 wheel drive when I had booked a small car. Probably most people are pleased to get an upgrade but if you are used to a small car its like driving a tank. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ORNELLA - 28 July 2020
" no complaints generally with autoeurope. first class service. "
" staff attention very good and efficient. Good price. External car condition (scratches, bumps etc ) left a bit to be desired. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by DOIUGLAS - 26 July 2020
" The agent on site tried to make out that my excess waiver voucher was difficult and that I would still be charged and have to reclaim 3000 Euros from the additional cover I took out .He was very pushy on this . I have no doubt that many customers who have punched the waiver cover are panicked into purchasing a double cover ....Not Good. "
" I had taken out excess waiver through booking. The agent at the desk was pushing their own ,even though I had told him , he pushed more , saying that going through a third party, ie autoeurope was more difficult and that I would be charged 3000 euros before I would be repaid through the additional cover I took out . "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VINCENT - 29 March 2020
" It depends on whether you can resolve the above with Europcar "
" I was unable to refuel the vehicle as normal on return, as the Geneva Airport Agip fuel station was coned off. I explained this to the drop off agent, but I have nevertheless been charged a premium and prohibitive rate for the refuelling by Europcar. I should have been charged what I would otherwise have paid at Agip, which is where I always refuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NORMAN - 27 March 2020
" Disappointed that Autoeurope do not give a refund for early return "
" No issues "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ERICA - 26 March 2020
" I find the AutoEurope website easy to use and to make changes to bookings "
" We had a problem with the car and none of the in car paperwork or rental agreement had any emergency numbers, nor any information on what to do or which number to call. I spent a lot of time and money ringing a German and Swiss number (from France) with no help even when I did get through. The main number in Geneva gave on option 4 for breakdown, but if you chose this, it then stated that this number was no longer in use. Our problem was not critical but it made me very scared if something bad, like an accident or breakdown had occurred. We asked about changing the car which they said we could do but this required us to make a 4 hour each way trip back to Geneva to do so. The garage they recommended to get a repair done was shut. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 26 March 2020
" Due to covid-19 we had to leave the resort after 2 days. The hire vehicle was returned early. There is no offer of a part refund. The french accomodation owners have given us a full credit note even although we stayed 2 nights. The french ski school and ski hire company have given a full refund. The french lift company gave a full refund. It is only an English car hire broker who has offered nothing. "
" Vehicle booked with the addition of snow chains. Although we were upgraded to a 4x 4 snow chains were not provided. The desk staff stating it is not possible to fit snow chains to a 4 x 4. When the weather is bad in the ski resorts the police insist on snowchains, often refusing you entry to the resort. Fortunately, the weather remained good for the 2 days we were there but it could have been a problem. Itwould be nice to be given what we booked. You see plently of 4 x 4 vehicles in ski resorts with snow chains. The handbook for the hire vehicle stated how snow chains should be fitted. It seems the desk staff would say anythingto get rid of you. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASDAIR - 26 March 2020
" We will be happy to use you guys in the future and we are waiting to hear if we will be given a refund or credit for this booking. "
" Hi there, Due to the coronavirus our flights and accommodation were cancelled and we were not able to use the service :( "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID PAUL - 25 March 2020
" Will never use you again we couldn't travel because of covid -19 we never got anywhere near one of your cars but you still charge us £100 a company that profiteers from misery I hope everyone reads this if not it will be on trip adviser and anyone else who will listen "
" Our holiday was cancelled through no fault of ours and you had the audacity to claim you were doing us a favour by giving us just half our money back unbelievable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by STEPHEN - 25 March 2020
" Easy "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIET - 25 March 2020
" Did not take up reservation due to France shutting bars, restaurants, ski resorts etc so had to cancel holiday "
" Did not take up reservation due to France shutting bars, restaurants, ski resorts etc so had to cancel holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 24 March 2020
" No account taken of Covid19 uncertainty and fact we would have been returning the car the day after collecting but took the sensible decision not to travel. Feel like we've been penalised by Autoeurope. Absolute disgrace. "
" With Covid19 uncertainty we cancelled our booking that morning for 7 days. Next day Swiss resorts closed then French resorts. No refund. Extremely hard nosed to the circumstances. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MATTHEW - 24 March 2020
" Given the current circumstances we were appalled at lack of empathy shown by your customer service representative when I phoned to explain we needed to cancel our hire car due to the COVID-19 lockdown in Switzerland. Our ski resort - Villars-sur-ollon was closed on Friday march 13th. I suggested a refund which was rudely denied with no apology, then I asked that we were credited the amount to reuse when we re booked however this was abruptly rebuked by your customer service representative who was rude and uncooperative throughout the duration of the conversation. "
" We didn't make it to our hire car due to the lock down of Switzerland amidst the COVID-19 outbreak. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by PHILIP - 24 March 2020
" Very efficient and good price/choice "
" Good car - easy to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUSAN - 24 March 2020
" Recommending a scamming renter - never again "
" We were absolutely ripped off by Dollar?Hertz - were rushed through collection - loads or unrecorded marks on the car - advised not to worry , all fine and then on returning the car early in the middle of COVID 19 the representative found a tiny mark on a wheel and a scuff that was not caused by us - now landed with a massive bill. Will NEVER use again - back to our friendly Europcar - never had smooch as a missed beat from them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by ALASTAIR - 23 March 2020
" as above. I would value a reply to this issue. "
" I was very disappointed that Car Hire Breakdown was charged by Alamo at the counter for 80Swiss Francs There was no indication in the booking papers when I booked the hire that this would be the case. This fact should be made clear when booking. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by APOSTOLOS - 20 March 2020
" Nice upgrade! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANE - 20 March 2020
" see above "
" due to Corona virus effects on travel we had to return home 1 day earlier and via Basel not Geneva, I contacted the agent in Geneva, which took a long time and explained the above. I was quoted that it would cost £28 , on returning the vehicle I was charged an extra CHF 138, I was told this was a penalty for returning the vehicle a day early, which I had told the agent in Geneva I was going to do , what a ripoff, question the legality of this, feel cannot recommend or use again if not corrected, have filed a complaint form, so not a happy customer. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ELERI - 19 March 2020
" x "
" When they sent me a return statement by e-mail it contained 245 pages of computer codes which was totally unreadable - can you fix this? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by DAVID - 19 March 2020
" Friendly counter staff on collection. Good almost new 4x4 car "
" Friendly counter staff on collection. Good almost new 4x4 car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 19 March 2020
" Good as always "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CAROLINE - 19 March 2020
" very easy website to use and provides good offers "
" the car was excellent and felt very new. Pick up and drop off both worked well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEKSANDER - 18 March 2020
" Quick and pleasant. Got much better car than we paid for (Dodge Durango R/T instead of VW Caddy) which apart from fuel consumption was a tremendous vehicle. "
" Quick and pleasant. Got much better car than we paid for (Dodge Durango R/T instead of VW Caddy) which apart from fuel consumption was a tremendous vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 17 March 2020
" Good website "
" Very good service all around "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 17 March 2020
" All very efficient - hardly any waiting at pick up. No problems with drop off. Happy to upgrade as was suggested rather than hire snow chains. Made sense. "
" Happy with the upgrade solution as suggested by your counter agent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 17 March 2020
" Always use Autoeurope - I have had no problems ever! "
" All went very well, just had to make a note of some scratches on the car before setting off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CATHERINE - 17 March 2020
" See the above "
" Hi. We attempted to collect the car at the Alamo desk in Geneva airport We were unable to collect the car because Alamo would not accept the credit card we were attempting to use. We then tried to use a Revolut credit card and were told by the staff that they had recently stopped accepting it. We then offered to purchase full comprehensive insurance from Alamo which Alamo rejected. Our assumption is there was no car available. Our arrival time at Geneva was very late and this caused enormous difficulties. We had to find alternative transport ( transfer) which put us out of pocket expenses to 150 euros. Could you please investigate above issue and ensure Alamo is not paid for this rental agreement. As they failed to deliver. Could you please reimburse us the hire charge. We have sent 2 emails to your customer service but still awaiting reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 17 March 2020
" Z "
" X "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by TIMOTHY - 17 March 2020
" I will plan to use europcar and autoeurope again "
" The car was very good and lived up to my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOY - 17 March 2020
" Would recommend..efficient and good car "
" Clean and new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 17 March 2020
" Overall good vfm "
" Overall good value for money. Did not get the car that i booked but happy with the car i received. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ROBIN - 15 March 2020
" Good service all round: Easy to use site, great value and range of offers "
" No problems- registration, collection, drop off and quality of vehicles all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SARAH - 14 March 2020
" Good professional experience "
" Very slow to book in t rest after flight "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 13 March 2020
" I use Europcar very often. Excellent service and try to find a Europcar through their website because they often have great deals. "
" Always impressed with Europcar at Geneva. Great people on the desk, very good cars and efficient return staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JACK ELLIS GEORGE - 12 March 2020
" Good service and good quality car "
" Good Service Great car . Clean Easy collect and easy return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TERENCE - 11 March 2020
" I used the car for skiing and occasionally it snowed and the weather was awful and the road was difficult but the car was fine. "
" It was a nearly new car and everything worked properly. Pickup was painless and return was also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 11 March 2020
" See point 3 "
" Excellent, just slightly concerned that I allegedly signed the car return papers. I was told all was fine and did NOT sign anything. The signature of client is just a meaningless scribble on the attached copy you sent me. ? training issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 11 March 2020
" Great car. Simple to drive s real pleasure. "
" First time hiring. Will definitely use Dollar again. Easy and stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 10 March 2020
" Previous booking through auto Europe failed to supply vehicle as per description. Auto Europe did not resolve the issue. "
" Quick, efficient, good car provided "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by IAN - 10 March 2020
" Simple booking process, good discount relative to booking direct with the operator. Vehicle provided in line with expectations. "
" Very simple drop-off, no fuss, no nitpicking over bodywork condition "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN PAUL - 10 March 2020
" As usual a fantastic service at a good price "
" As usual a fantastic service at a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BARRY - 09 March 2020
" All fine in booking and confirmation process. Thank you "
" Completely problem free, quick, efficient and helpful service. I left my wallet in the car on return to Geneva. Luckily realised in time to contact the return office then go and retrieve it. It had been found, handed in and placed in a safe. Reassured by honesty and responsibility of staff - please let them know! I'd like to pass on my grateful thanks to them. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 09 March 2020
" Helpful staff on the phone to check possibility of modifying booking "
" Great service - very efficient all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 08 March 2020
" Easy to deal with "
" Good value and then a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 07 March 2020
" Easy to find the best price for the car you require. "
" Efficient problem free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 07 March 2020
" Very easy and straightforward "
" Other than having to wait 25 minutes for the car, everything went smoothly and efficiently. We got the car we ordered, in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 06 March 2020
" As above "
" As explained in an e-mail I sent to your company (had no response) the car had a very strong smell where someone had been smoking in the car. Neither my wife or I smoke and found the smell not very nice. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by RICHARD - 06 March 2020
" Very happy. "
" Excellent service and pleasant staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 06 March 2020
" Effortless . Thankyou "
" V good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 06 March 2020
" Usual satisfactory service from Auto Europe. "
" Car was wet on pick-up, and hard to inspect, particularly in tightly packed garage with poor lighting. Obvious scratches had not been noted, mud on wheels obscured minor damage to one alloy wheel which I did not detect but for which I was subsequently charged ridiculous sum (3-4 times the cost of a routine wheel repair) on return. Don't usually use Hertz - much prefer Europcar - and will be reluctant to do so again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ANDREW - 05 March 2020
" Great service. "
" Your representative at Geneva Airport was great. Very friendly and gave us good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 05 March 2020
" It was a very expensive week to book, but Auto Europe did offer the best deal I could find. "
" I didn't receive the car I thought I had booked, the size categories are apparently different to other companies I have used ('compact' was more like other companies' 'economy' size, so my vehicle was smaller than expected. It was very busy on drop-off so it took a little while to get car checked and signed-off. I have had an additional charge made by Europcar on my credit card for which i have not received any bill or notification. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by BARRY - 05 March 2020
" Excellent "
" VG "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 04 March 2020
" Great "
" Great car. Smooth collect and drop off. Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SEAN - 04 March 2020
" very smooth, very easy very pleased "
" very smooth, very easy, very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 04 March 2020
" See 3 above "
" Quick, easy, polite, good value-for-money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTINE - 04 March 2020
" Overall good, I only used the car to transfer to our accommodation and it was clean, comfortable and modern with very good fuel consumption. "
" Pick up was odd, the member of staff on the terminal desk allowed himself to be distracted by phone calls and did not keep us updated on our waiting time. Also did not tell us that the car would not be waiting for us at pick up point as it was not ready. Drop off was chaotic, with returning cars being abandoned by kiosks and your system adding a day to the hire. The member of staff at drop off was excellent and sorted out everything very efficiently. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by NICHOLAS - 04 March 2020
" Very happy with service so far, thanks! "
" Only one member of staff on desk on arrival, so was slower than expected. Gave wrong location reference for vehicle pick up, but was close enough for key fob to work so no problem. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LIANE - 04 March 2020
" disappointing "
" i dropped off the car and there was a minor scratch on the wheel arch plastic bumper. i have been charged 1077 euros and it will take 3 months to provide a cost and i will have the difference refunded. I feel totally ripped off. I am unable to claim on the insurance until i know the cost. This is terrible practice for such a minor scratch. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by SARAH - 04 March 2020
" see above "
" Great service, I had hurt my knee and the counter staff drove me to the car hire bus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 03 March 2020
" The website is very user friendly and prices are good. I like the pricing options table. Very clear prices displayed, with and without excess insurance. "
" Efficient at collection and return. An almost brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 01 March 2020
" AutoEurope very good, Unirent disappointing because we were not given the type of vehicle booked "
" No car was available for us in the group we had booked, nor was any manual car available as booked. We had to accept a larger automatic car, which did not suit our purposes at all. We have had the same problem with Unirent before, but not with any other provider in Geneva Airport. Disappointing. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by BALAZS - 01 March 2020
" Very good service and nice contacts! A bit slower with the paper work but very quick with the pick up and drop off! Excellent service, thank you very much! "
" Very good service and nice contacts! A bit slower with the paper work but very quick with the pick up and drop off! Excellent service, thank you very much! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 01 March 2020
" B "
" B "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by IAN - 28 February 2020
" Learning curve "
" Petrol tank not full showed full on dash but tank was not full "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMIE - 28 February 2020
" The addition of the excess cover was very good and made the whole process of hiring a car worry free. Will return and hire again at some point. "
" First time hiring a car in Geneva, would definitely hire again, far outweighed by expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 28 February 2020
" Smooth and efficient as always. Good low milage very clean car. They were upfront about a pre-rental minor scratch so no concerns. "
" Unirent/Europcar excellent as always. Modest upgrade as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 27 February 2020
" Overall brilliant, just a slight problem dropping off. "
" Everything went smoothly until drop off time, it took a good 5 minutes to get the keys handed over, but the car next to ours had it's window open so every time you walked past it the alarm went off - very annoying! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 26 February 2020
" 1 "
" 1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 26 February 2020
" All went very smoothly "
" Excellent service. Clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by YARDEN - 26 February 2020
" All good, keep up the great work! PS Would be good to see a higher resolution breakdown of the specific tiers of vehicles on hire, for example a 4x4 SUV can be small or huge but they all show on your site as 'SUV' even if the actual rental companies probably have 3 separate tiers for 'SUV' - I hope this makes sense. Thank again, keep it up! "
" As expected the car I actually ordered was not available, but the replacement offered was good and in general a very smooth experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FABRICE - 25 February 2020
" Very efficient, will use again "
" Much better service with Europcar compared to some of the other rental comapnies... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROBERT - 25 February 2020
" Swiss side hiring is nearly always well managed and honest. The staff on the desks and pickup/drop off are always helpful and polite. "
" Alamo snuck in a charge for excess insurance which was not on the original Autoeurope purchase, and not needed as we have annual rental excess in place. I will not use Alamo again unless sharp practices are stopped. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 25 February 2020
" Will continue to recommend because of my very positive experience. "
" Very pleased will certainly look to use again. Will recommend to family and friends. Staff very pleasant, helpful and courteous. My only concern was during internal cleaning a spray polish had been used and this made shoes slippery on pedal mat. Staff alerted and attempted to rectify. Not completely successful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JOANNA - 25 February 2020
" Google maps cannot find the return depot because of all the roadworks around Geneva airport. Nearly missed my flight. "
" I was left with no options to collect my prepaid car as my credit card wasn't working to use as holding deposit. Cash or debit card were unacceptable. A complete stranger kindly used their credit card for the deposit otherwise my family and I would have been stranded. It was a terrible, highly stressful situation with no flexibility. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 24 February 2020
" Everything worked beautifully. "
" Faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RUPERT - 24 February 2020
" Good service, all very efficient. "
" Car had scrapes that weren't highlighted when we took it but we weren't charged for them so all was good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOSEPH - 24 February 2020
" Good "
" Helpful agent at Geneva Airport. Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 23 February 2020
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 23 February 2020
" Efficient and well organised - no problems. "
" Efficient service and a good car - a positive experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 22 February 2020
" Good price "
" All good but long queue for the desk at pickup time, geneva "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN NICHOLAS - 22 February 2020
" Good quality of service and high specification vehicle. "
" Excellent and prompt service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IRENE - 22 February 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HELEN - 20 February 2020
" Great "
" As usual the service at Geneva airport is great, helpful and pleasant staff , the whole system runs smoothly from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 20 February 2020
" Nothing to report. Friendly, well priced and efficient "
" Seamless transition from pickup to drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 20 February 2020
" Apart from the missing blue parking disc (see above comments), it was a very good experience - easy and excellent car quality. "
" The blue parking disc required to park in Switzerland was missing from the car. We did not know this was required until we came to park so this severely limited our options to multi-storey or paid parking only. At the return, the Europcar staff said the previous renter must have taken it and apologised, but we feel this should have been checked and included, and we should have been advised that we needed this for Switzerland at point of pick up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 19 February 2020
" Overall happy with service. "
" Great service, cheap upgrade to 4WD taken and pleased with vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CLARK - 19 February 2020
" Great car & great service. "
" We have used the Europcar desk at Geneva airport a few times and always had an easy, non-pressured experience. Last year we used Avis and received a lower class of vehicle than the one we booked. This year (and every year from now on) we'll be using Unirent & Europcar. Great, quick service and exactly the car we booked with no hard sell, we were given the keys, in the car and on the road within half an hour. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 19 February 2020
" Garage staff were great. Counter staff were slooooooooow. "
" Took around 10-15 minutes to process each booking. Huge queue at Enterprise/Alamo, next to none at other counters. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RUSSELL - 19 February 2020
" Great value rental. Slightly marred by poor communication re snow chain availability. "
" Very helpful staff and an excellent offer of an upgrade on the vehicle which was greatly appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEIGHTON - 18 February 2020
" Unhelpful "
" Unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JOHN - 18 February 2020
" Website and booking service very easy to use. The hire was reasonable and the car was very practical however it was hard to inspect the car in the light of the car park and now having to pay the price of someone else's dent. "
" Given the light in the car park it was hard to spot all the scrapes, scratches and dents on the car. We are being charged for a dent on one of the alloys which we totally refute as we didn't hit the wheel on anything however because we didn't spot it before leaving the hire car park we are being charged for it. Feel like we've been targeted as we didn't purchase the more expensive insurance. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ROBERT - 15 February 2020
" Changed vehicle spec with no problem or cost "
" Hassle free hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 15 February 2020
" quick and efficient, good value for money "
" quick and efficient, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 15 February 2020
" If they haven't got any 7 seater suv,s why advertise them. "
" Ordered s 7 seater but Europe car never had a 7 seater only vans which I didn't want. They did slightly upgrade me, but did really want a 7 seater. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 13 February 2020
" Very good service, upgraded car without even asking, car was in very good condition and faultless. Simple pick up and drop off, everything you could want from a car hire company. "
" Very good service, upgraded car without even asking, car was in very good condition and faultless. Simple pick up and drop off, everything you could want from a car hire company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 12 February 2020
" Easy to book "
" Only issue was that SatNav did not include map of France. As we traveled to France "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROLAND - 12 February 2020
" For a pleasant change the car rental experience (this time at Geneva airport) was a fast efficient and friendly experience. Thanks - keep it up! "
" For a pleasant change the car rental experience was a fast efficient and friendly experience. Thanks, keep it up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AHMED - 12 February 2020
" The worst company ever and will never recommend and will ensure everyone knows how criminal this company is. Avis is head and shoulders above who deal with their customers like human being. The counter representative at Geneva for Unirent was the most awkward unprofessional human being possible. And his knowledge of everything was limited. Avis staff on the other hand were helpful and deal with customer by applying empathy. "
" The worst service ever and I will not use them ever again. I lost my licence 2 days before travelling but provided a DVLA check code and DVLA proof is licence. The counter representative refused this and wouldn't release the car. I had to then rent a car from Avis who were more than happy to accept these documents. I then called the next day to refund my money as I never picked the car up and was told no refund could be applied. Day light robbery to take my money without actually ever giving me a car. This company is a crook company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MICHAEL - 12 February 2020
" Auto Europe are great and we will use again. Not too sure about Budget - they must make their money somehow! "
" Charged 800CHF for a scratch which was there at the beginning of the rental but wasn't on the very large list of marks and scratches. Note to self: video the whole vehicle next time before starting off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIRVAN - 12 February 2020
" Its good. "
" The staff put hidden upselling charges without me knowing and didn't explain at all. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 12 February 2020
" Seamless service and experience "
" Seamless service and experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 11 February 2020
" ok so far to early to say "
" To early dont know if Herts has ripped me off yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 11 February 2020
" Great service and very friendly staff "
" Really nice car. Much better than the description. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 11 February 2020
" Excellent all round "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GILLIAN - 11 February 2020
" We were told on our booking we had to take the card we paid with. We were NOT told we had to take a credit card and we paid on a debit card. We were therefore not allowed the card and had to pay AVIS £380 more to get a car. We spoke to your company before we left and they agreed we needed to take the card we paid with but never said anything about a credit card. When we then called your company from the airport they were rude unhelpful and said we would get none of our money back. We actually didn't want our money back but want you to pay for the AVIS hire which was almost double. "
" Enterprise were rude and totally unhelpful knowing that we were completely stuffed due to the failure of Auto Europe to give the correct information. They even said as soon as they realised our predicament, 'did you book with Auto Europe' as they don't give the correct information. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GEORGE - 11 February 2020
" Always polite and efficient "
" Always fast and efficient service for the Unirent/Europecar desk , great company to deal with whichever airport I use , "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 11 February 2020
" Got the car I booked but had a delay in waiting for it to be prepared then keys couldn't be found. However great value and spotless car with all chains etc already in the boot ready to go. "
" The only problem was at car pick up when I waited for someone to acknowledge my presence for 10 minutes then a further wait for the keys. They were located eventually but not the usual efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 11 February 2020
" See item 3 above "
" Regrettably I have found it necessary to write formally to Auto-Europe customer services about a very unsatisfactory aspect of my car hire from your company and look forward to as satisfactory response asap. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ALASTAIR - 10 February 2020
" Efficient "
" No problems. Good car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by TERENCE - 10 February 2020
" A satisfactory experience. "
" Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 10 February 2020
" No problems with Auto Europe, just the staff at Geneva airport. "
" Longest ever time spent at desk despite no queue. Maybe his computer was playing up?? On return agent said key was damaged. Apparently a bit was missing, but it was like that when I collected it. Made a "song & dance" about it. Wanted to fill in a report. Asked me if I photo-ed it on pick-up! ? getting paid commission for extracting more fees! Luckily one of the drivers sorted it out. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 10 February 2020
" ? "
" Would have like to have had a printed confirmation that all was ok with the car when i returned it to Geneva airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JOAN - 10 February 2020
" As before "
" All went extremely well. However I don't think they should charge for break down cover if you're not in Switzerland. The other rental companies don't and it feels like a rip off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 10 February 2020
" Great "
" Easy to deal with and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 09 February 2020
" All good "
" Everything smooth from beginning to end. We were given an upgrade for free! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 09 February 2020
" Bit slow collecting car Vehicle was almost new had no problem when returning "
" Waited in a queue for an hour to collect my pre booked car this was about the same time it took to fly to Geneva (not good) need more staff the man behind the desk told me they had about 300 cars going out that day "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 09 February 2020
" I always use Auto-Europe who tend to be better value than other brokers (in my experience). "
" All went smoothly and car was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 09 February 2020
" Fast and easy "
" Very easy process, great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 09 February 2020
" Fast service, good comms, perfect car "
" 5th time used them at that location - consistently good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWIN - 07 February 2020
" . "
" The process of collecting the car was straight forward and the car was exactly what we had requested (an estate car). We have had previous bookings where a similar model was provided and not suitable for our needs. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 07 February 2020
" I'll continue to use Auto Europe as I have done countless times over the last 15 years but it's very annoying to be charged extra for something that you think is included. "
" Unexpected charge for breakdown insurance. Not mentioned when I booked (and included in a car I rented through you from Alamo in December 2019) Charged an an additional £52 that I wasn't expecting. You must start informing customers that what might look like the best deal isn't. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 07 February 2020
" Great service, quality car "
" Did exactly what I wanted couldn't fault it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 07 February 2020
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 07 February 2020
" Good website and customer support personnel "
" Very good service from Hertz who run the Dollar rental at Geneva. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by NIGEL - 06 February 2020
" Overall very good service. "
" Efficient, polite and patient. Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARIM - 06 February 2020
" Same as above "
" I presented myself at the desk with Passeport, driving licence and debit card. They wouldn't give me the car as I didn't have a credit card. They told me to call Auto Europe to cancel the reservation. I did that but Auto Europe couldn't do anything to help me and refused to cancel the reservation. I was stuck there, completely baffled and speechless. I had to get a friend coming to the airport all sweaty from Geneva to sort things out. What a terrible service. Never again, not with Alamo and not with Auto Europe either! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICK - 06 February 2020
" Overall good service - which is why I use you! Thank you. "
" Helpful counter staff - but delay in confirming a vehicle (unusual for you) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JOHN - 06 February 2020
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 06 February 2020
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUTTA - 05 February 2020
" As above "
" Although we asked for a small car, we were given an automatic , much larger one with Sat Nav and almost new. We loved driving it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIGUEL - 05 February 2020
" Very smooth "
" They guy at the counter was very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 05 February 2020
" Did what we needed and expected and a bit more with a better vehicle and small touches in service. Fast and simple "
" Was given a 4x4 which was perfect for the holiday and the drop off was simple... even guided to our parking place!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 05 February 2020
" Very easy booking and great customer service. "
" Our car was supposed to have just one area damage, marked on documents. We then spent 15 mins photographing about 15 additional issues. No person in situe to report it to. Then being charged £20 on credit card for no apparent reason. Awaiting refund. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MICHAEL - 05 February 2020
" See above "
" Cannot suggest any improvements. The Unirent/Europcar staff were excellent and the car exceeded my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HARRY - 05 February 2020
" Very good hiring experience via Auto Europe website "
" Was informed when returning the vehicle that there was a damaged wheel and a blocked amount would be charged to my credit card. The staff could not print out invoice documentation and told me i would be emailed - nothing received so far - just a 337.80 CHF bill applied to my credit card. Please obtain the relevant documentation / invoicing from Budget so i can complete an insurance claim with my policy provider. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by NIGEL - 05 February 2020
" generally very good "
" had to wait 15 mins for car to be washed! slightly frustrating "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALICIA - 05 February 2020
" Brilliant service! Good value for good car hire. "
" Frankly, it was such good value compared to booking direct. It was also really efficient as I spoke to Auto Europe agents on the phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIM - 05 February 2020
" Overall, pretty OK "
" It was good. I think the car provided was an up grade from that actually ordered and that was appreciated. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 05 February 2020
" Good vehicle and efficient service but on the expensive side "
" Friendly and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 05 February 2020
" Good overall hire "
" Good vehicle as described "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SALLY - 04 February 2020
" Brilliant car and as expected. Efficient staff from car hire desk to pick up and drop off. Excellent value for money too. "
" Brilliant car and as expected. Efficient staff from car hire desk to pick up and drop off. Excellent value for money too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAEME - 04 February 2020
" Excellent "
" On arrival the budget desk had only two members of staff and the queue was 8 people long. However once two additional staff members arrived on the desk, this part was speeded up greatly. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 04 February 2020
" Excellent customer service from all the staff I met. Plenty of staff available so there were no delays. "
" Excellent customer service from all the staff I met. Plenty of staff available so there were no delays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 04 February 2020
" Great service as usual many thanks "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 04 February 2020
" Excellent, all-round experience. Will be using them again. "
" Efficiently handled at airport desk by Jorge and given no-charge upgrade to Nissan Qashqai. Easy, free transfer to car park 51 and vehicle was in very good condition. Quick handover and away on holiday. Return was equally efficient and problem-free. I will be using Auto Europe and Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAN - 04 February 2020
" Auto Europe offered the best price, and the communications and process was excellent. "
" The whole experience was very easy and enjoyable. The car was very comfortable and virtually brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 03 February 2020
" Great value, good service and efficient help when having to sort out a problem re receiving the voucher. "
" Excellent all round service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOANNA - 03 February 2020
" Easy to compare prices, very smooth "
" Excellent clean car. Friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JENNIFER - 03 February 2020
" Car bonnet was not fully closed when we picked up the car which caused problems with the intermittent working of the windscreen wipers "
" The car rental garage at Geneva is terrible: chaotic, crowded and too busy. Parking spaces too small and seems very disorganised "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by TIM - 03 February 2020
" good value and efficinet "
" very busy at drop off and no space to leave the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by STEPHEN - 02 February 2020
" Excellent experience overall, no complaints at all with any part of the rental. "
" Excellent rental, car was almost brand new and even better than expected (Skoda Superb Scout 4x4). Experience of collection and return with Europcar was also very good. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AUDREY - 01 February 2020
" Disappointing "
" I wasn't able to collect my car as I forgot my credit card. I had fully complies insurance and damage waiver with money in my account but no willingness to accept a debit card instead. Dusappointing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HEIDI - 01 February 2020
" Not much to say very very good. "
" Very good service offered. No pressure selling, friendly staff what's not to like! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 30 January 2020
" Poor "
" Ordered an SUV where the vehicle highlighted was a Toyota Landcruiser or equivalent. We were given a Volvo XC60 as equivalent. It is not - an XC90 would be. We were 5 adults with suitcases - it was not big enough. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 30 January 2020
" All good except the misleading second driver information "
" All good except the website stated the second driver was free if we booked at the time we did. This was not the case when we collected the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 29 January 2020
" Good website and change of car process that seems effective. Pity you can't do anything about the CDW charge the companies impose. "
" Good all round service at the desk and the return point. Pity about the cost of the additional CDW insurance which always feels like an additional charge that is disproportionate to the rental charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by YASIN - 29 January 2020
" Seamless! "
" Effortless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 29 January 2020
" Good website, easy to use "
" No queue. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 29 January 2020
" Hi - i ended up booking the car twice and am awaiting to see if you can refund me. Please follow up. "
" Hi - i ended up booking the car twice and am awaiting to see if you can refund me. Please follow up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISTAIR - 29 January 2020
" See above "
" Typical car insurance racket. Despite paying for full cover through Auto Europe, Budget refused to accept this. They insisted we pay £120ish extra for 4 days hire. What a joke. It's no wonder car hire companies get such a bad reputation. While I'm here, I'd like to point out the futility of hiring high-end cars like the Mercedes B class. Despite being a lovely environment to sit in, the overcomplicated electronics are, I'm afraid, a law suit waiting to happen. Having to figure out how to turn off lane departure and auto-light settings was such a distraction that I'm amazed I didn't have a crash. When you hire a car, you just want to jump in and drive - not spend hours trying to figure out an unfamiliar operating system. Needless to say I'm pretty disappointed with the whole experience. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 29 January 2020
" Straightforward "
" Faultless service, got exact car i wanted, none of this supplying similar type rubbish. Minimal time spent at collection desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 28 January 2020
" Excellent service as always. "
" I specifically asked if snow chains were provided and was told they were, yet when I went to put them on they were (alomng with the spare wheel) nowhere to be found. Luckily it was a 4x4 which enabled me to complete my journey (just) but if the police had insisted that I have snow chains (which they can do) then it would have severely affected my holiday. NOT IMPRESSED AT ALL "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by IAN - 28 January 2020
" Very happy with overall service. "
" Very polite staff. Got free upgrade. Very happy with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 28 January 2020
" Friendly staff , car upgrade . "
" Good customer service very efficent.pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEAN-PIERRE - 28 January 2020
" As above "
" Very good. The car I had chosen had a flat tyre but a replacement car was found as quickly as reasonably be expected. The staff were efficient and polite particularly at the drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 28 January 2020
" n/a "
" Quite a long queue to pick up the keys on arrival. Huge queue at drop-off to return the car (were told it would take 20+ mins to be processed) so had to leave car and keys without getting vehicle checked, formal OK and receipt. No follow-up, no e-mail, etc., to-date confirming that all OK and no additional charges... really poor. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 27 January 2020
" very good "
" overall very good and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by APOSTOLOS - 27 January 2020
" No problems "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 27 January 2020
" I would have no hesitation in recommending a friend. "
" Was a very seamless experience with rapid pick up and drop off.The car only had 700 kms on the clock and was in excellent conditiion. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 27 January 2020
" Great Service all round. "
" Great Service, nice new clean car, exactly as I would expect. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 27 January 2020
" Generally very good, just all cars from Geneva are expensive. "
" Good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TREVOR - 27 January 2020
" As per comments above "
" The only downside as per usual with car rental , they said no damage on vehicle on collection and we found 2 areas of very obvious damage . This seems to be the norm , i assume a good way of collecting additional revenue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PETER - 26 January 2020
" very efficient polite staff "
" very efficient polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 26 January 2020
" Great app and website, vehicle choice was excellent and easy to book, will use again "
" Vehicle was as ordered, information provided was easy to follow and cost was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 26 January 2020
" Easy to book, very competitive price "
" excellent service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEREK - 26 January 2020
" Perfect as always for cars out of Geneva airport!!! "
" Having been a Auto Europe client for many years, please take my advice and consider no one else for your rental needs. Always a good price, the best customer service, just very very professional. Do yourself a big favour and take there insurance product. I've tried cheaper and never been anything like satisfied. I recommend Auto Europe to everyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 26 January 2020
" good "
" There clearly was a problem with one of the persons hiring a car so the queue grew and there was a long wait - the VIP desk sat idle and I thought it could have temporarily be used to ease the queue. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 26 January 2020
" You never let me down, good service! "
" Exceeded expectation - Budget were excellent - start to finish! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 25 January 2020
" Great service "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 25 January 2020
" Very poor "
" When I arrived at the counter it was closed and I wasn't able to rent the car for which I had paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by KATHLEEN - 23 January 2020
" Easy to book through the AE site and always seems to be good rates "
" Second time using Budget in last two weeks, first time no queue at counter so very quick pick up this time 20 minute wait "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MASSIMILIANO MARIA - 23 January 2020
" Always the best deal! "
" Desk staff was super friendly and chose a car that best suited our needs. The car was on its first rental, so it was spotless and above expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 23 January 2020
" Car was very clean and the 4x4 was a must for snow "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 23 January 2020
" One rather frustrating factor was that I hired the car to go to France from Geneva...you were informed. Unfortunately the Sat Nav didn't cover France.....lots of other 'eastern europe' countries plus Germany and Italy, but not France....really did make navigating rather difficult! "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 22 January 2020
" Coveredabove "
" This is an affiliate of Europecar. Seem to offer same vehicles but slightly cheaper. Quick, courteous counter experience and car pick up and drop off. New looking vehicle. Excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 22 January 2020
" Already re booked with Auto-europe "
" I had to extend rental by 8 hours as I had to move flight at short notice. Cost of this was originally quoted at 250 swiss francs but was reduced to over 70, this represents 50% of the cost of the original fee for five days and is excessive but I had no choice. Car was very good "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 22 January 2020
" Good service. "
" Efficient, friendly service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IVAN - 22 January 2020
" Online booking was fine and rates very competetive "
" We had booked an estate car but we given a jeep Suv, its a large vehicle in the same class but has a small boot space that was not adequate. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by NEIL - 21 January 2020
" All went well "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 21 January 2020
" no anxiety all went smoothly "
" busy airport but went through pick up very quickly .hired a 4x4 with winter tyres only needed them once car drove really well on twisty mountain roads "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 21 January 2020
" easy booking and amendments "
" great car no problems at check in o out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 21 January 2020
" Great value for money Great car "
" Everything went well, Great car Great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDY - 21 January 2020
" No problems from booking to returning the car. Very satisfied customer "
" Very good service. Polite and friendly. very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LISA - 21 January 2020
" No issues at all.Very professional service "
" Brilliant fast efficient service with no hidden problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 16 January 2020
" Easy to use and I always felt I was getting value for money. "
" It was just great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LISAJANE - 16 January 2020
" I will continue to book cars through Auto Europe as they consistently offer the best price negating the need to shop around "
" good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 15 January 2020
" It was incredibly difficult to find the area to drop the car back in as it is not at the Geneva airport terminal itself. It was very stressful finding the area. Once we found it, the staff member was quick to assess to our car. "
" It was incredibly difficult to find the area to drop the car back in as it is not at the Geneva airport terminal itself. It was very stressful finding the area. Once we found it, the staff member was quick to assess to our car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 15 January 2020
" All good "
" All went v well, but Geneva airport difficult to navigate when returning car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 15 January 2020
" A very positive and pleasant experience. Polite staff and a great car. Thank you. Online prices are a little expensive for better / bigger cars. "
" Excellent and helpful counter staff. The car I requested was not available and a better car was provided free of charge. The car was clean and in great condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 15 January 2020
" Easy, economical, very pleasant stress free procedure "
" Great customer service from staff, nice new car waiting already to go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 15 January 2020
" All good "
" Overall a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOBY - 15 January 2020
" Good way to find a decent deal "
" Took a while to do the paperwork at the desk - what is the point of completing all the forms online beforehand if they do it again when you arrive? All they should need to do is check that the passport and driving licence match the details provided in the booking, and take a credit card deposit. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 15 January 2020
" The voucher did not have details of the free additional driver. Fortunately I had emailed you to confirm, but the fact is was not on the voucher caused a long delay. "
" Slow check in as your voucher did not show the free additional driver "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 15 January 2020
" Simple online booking, cheapest by a long way this time for this trip. "
" Polite and efficeint counter staff, car was brand new and waiting in a numbered parking space so no need to wait for an operative, able to simply drive off - having had a good look around the vehicle of course. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 14 January 2020
" Very happy to write such positive reviews of a car hire company as only negative postings seem to be made "
" Superb. Excellent staff, very friendly and gave me an upgrade on both cars I hired. Everything in order including additional snow chains just as ordered "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 14 January 2020
" See above. It relates to auto Europe more than dollar "
" The advert was dishonest. It showed a Toyota landcruiser Amazon, the car I usually drive, and that's why I booked it. I arrived to be told they have never had such a car, and was told it would be a mid sized Mazda or Renault. Neither is remotely similar to the advertised Toyota. Simple fraud relying on the fact that when I arrive at the airport I'm stuck with it. I blame auto Europe more than dollar. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CHRISTOPHER - 14 January 2020
" Painless "
" Smooth, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 14 January 2020
" Easy process at Geneva, both out and in. "
" Simple and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 14 January 2020
" Efficient "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 14 January 2020
" Very good, as it should be. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 13 January 2020
" Great service as usual many thanks "
" Great service as usual many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 13 January 2020
" Efficient "
" As expected "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by NICHOLAS - 12 January 2020
" All went very smoothly "
" Slick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by NEIL - 12 January 2020
" Good communication to resolve extending hire duration "
" Unable to extend contract by pjone or online, had to drive 30km so that their office could scan a copy of the contract "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LESLIE - 12 January 2020
" Auto europe should make it very clear that you dont need to pay for extra cover when you have already paid for it with basic rental with insurances. "
" When we reached the counter we were asked to take out another hundred pounds worth of cover otherwise the excess would be £2,500. So we did but have since learnt the extra cover with auto europe covered this. Should be made clearer. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 12 January 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 11 January 2020
" Should of gone direct. Terrible experience. "
" I felt Miss-led with my experience as I ended up paying for insurance through this company and double paying again with Europ Car otherwise they needed to freeze £9000. I basically didn't need insurance from yourselves. Feel miss-led and ripped off. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PETER - 10 January 2020
" . "
" Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 10 January 2020
" No sat nav for France Problem with the nav in the vehicle Spent our trip stressed out driving one handed Will not rent here again, I will be putting a complaint over to Eurocar for financial reimbursement "
" I ordered this car with navigation It didn't have the french maps loaded really struggled for the days we had this car getting around. Very unimpressed as it was crucial to our trip to have the sat nav Ended up driving to our destinations with a mobile phone in one hand burning up all my data. When I returned the car the Europcar man checked it and confirmed it had a problem. Why would you send customers out in a car with a problem? Ruined our trip and caused us lots of stress at the wheel. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHARLIE - 10 January 2020
" cool "
" Excellent- except handover was non existent. Upgraded to a £50k car great. No idea on how to use the sat-nav, lights etc. A minimum 2 minute handover by a human being would have been great. I have had this problem before so I actually booked a different car that was the same brand as my own. Problems with key less locking which I had to figure out at the other end. The garage staff had a cue of 6 people handing back so no chance to chat to them without a very long wait. Not a good customer experience. The counter staff in the air "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 10 January 2020
" Excellent service "
" The best car rental I have ever experienced Very attentive staff who checked the car thoroughly before we left and could not have been more helpful We will err towards using them when we can "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 09 January 2020
" Superb car - new Audi 3 quattro 4.0 "
" Staff at desk very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 09 January 2020
" don't get a hire car from Geneva airport....not great layout with sharing a car park.won't be doing it again. "
" didn't have the car I booked so was given a Renault instead which had a Sat Nav which didn't work properly....so not great. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by LUKE - 09 January 2020
" Awful company, awful customer service. 0 out of 10 from me. "
" Europcar's customer service is disgraceful. The company did not have the vehicle i reserved available. Tried to provide me with a much smaller car and then charged me for upgrading to the only suitable car available. I am in dispute with Europcar at the moment and their customer services are awful. I would never ever book again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by BRIAN - 08 January 2020
" Easy booking process online , simple email confirmation and instructions, pleasant staff at the rental desk and an upgrade to a very comfortable car which was a bonus and appreciated. "
" Desk staff were very polite and helpful. Car upgrade was much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 08 January 2020
" Just as I hoped to to experience. "
" Absolutely fine. New car in perfect condition and properly equipped. Efficient staff . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOM - 08 January 2020
" Nothing "
" Disappointed not to be able to extend the hire period due to a change of travel plans forced by train strikes. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 08 January 2020
" Would use again "
" Quick & efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAOLO - 08 January 2020
" Perfect car hire experience tbf "
" Possibly the nicest woman at the desk. Great car. Lovely bloke who took the car back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 07 January 2020
" Polite Professional and efficient staff "
" Polite Professional and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALARIK - 07 January 2020
" Easy on-line platform - great offers and great savings! "
" Pleasant service - nice people. All went well; not always the case. Just back so fingers crossed - but experience so far really good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 07 January 2020
" Good quality service "
" Good quality service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROSEMARY - 06 January 2020
" Excellent Counter staff, great vehicle good service. "
" The car hire was perfect just very expensive in Geneva. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 06 January 2020
" A much better experience than my last car hire via AutoEurope in Munich. Thank you! "
" Friendly, efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 05 January 2020
" Overall perfect. "
" Fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 05 January 2020
" Just really easy to use. Pick up and drop off was super quick and efficient. Staff very pleasant and all spoke brilliant English. "
" So efficient all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 05 January 2020
" Can't fault the hire and staff "
" Very good staff where all helpful , our hire car was great . Would like to say a thank you to all, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 04 January 2020
" If you order a 4x4 you should get one. Nothing said to me about the car when I checked in, only when actually at the car did I notice, then told nothing else available! Poor. "
" Ordered a 4x4, didn't get one! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JONATHAN - 03 January 2020
" Good experience all round! "
" Good service. Small queue at desk so seen quite quickly. New car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHIEU - 01 January 2020
" Really pleased with Autoeurope service "
" Well organised Quick collection and drop off Good car too Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 01 January 2020
" Booking was exactly as expected. "
" Everything was very good apart from the additional cost for breakdown cover for travelling outside Switzerland. Surely the hire company should cover this! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 01 January 2020
" Easy online booking , great. Good price great service should you need to contact by phone "
" Hassle free was busy but high demand weekend. Will book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 31 December 2019
" As above "
" Really happy with the service. Disappointed that snow chains were charged as an extra when the area is close to ski resorts. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GWYNFOR - 31 December 2019
" Everything was fine - speedy and good "
" Everything was fine - speedy and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 31 December 2019
" None "
" None "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 31 December 2019
" Ask me again when Alamo have dealt with my claim for reimbursement and compensation "
" New car broke down. Obviously not Alamos fault but I hope for a speedy resolution and reimbursement of costs incurred "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by SIMON - 28 December 2019
" My 2nd time with AutoEurope. I also use Holiday Autos. Both good, AutoEurope possibly better for mainland Europe. "
" It was all very good. We were given a NEW Tiguan instead of an Octavia which was very nice though probably a bit less space. We coped ok. The pre -check in thing didn't work. The guy on reception dishing out the cars was a bit dismissive when I told him that I had, in theory checked in on line, but he was perfectly efficient and thawed by the end. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANKUR - 28 December 2019
" When we were returning the Car the person was not helpful. Charged us for 3 days even when car was with us for two days. My one day was spoiled for waiting and rest for making my children sick because of water soaked car seat. "
" We did not get the car promised. At night we have to travel by taxi. Next day we were waiting and waiting for the car and it was arranged at night 8pm. The back two seats were soaked in water which made both children wet and sick. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by LIEBIEN - 27 December 2019
" I do think auto Europe has a good Service with good prices but they just cannot assure the service of the actual rental company so all in all pretty difficult business mode they run as the car rental can whatever they want really. In my case give me another car at a higher price. "
" There wasn't any cars left in my class and going into the mountains during winter had to pay extra to get a better car. I had no choice as the cheaper lower class car wasn't 4wheel drive. 5 days after my trip and the hold on my credit card is still there as well. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 27 December 2019
" As above "
" Good Shortage of cars meant waiting Did recurve upgrade "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 26 December 2019
" very good experience "
" All went very well, excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DONALD - 26 December 2019
" See above "
" Good professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 26 December 2019
" As above "
" They charge for breakdown cover in France which is a cost as the pickup in Geneva airport is in Switzerland. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOHN - 24 December 2019
" Thankyou for a great car at great value "
" Great service, new car. Couldn't have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 24 December 2019
" The booking was easy, when an offer superseded the current booking AutoEurope adjusted the price. "
" The check in was excellent and reassuring with immediate acknowledgement via iPad. The return was equally swift, efficient and re-assuring. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LESLIE - 24 December 2019
" Vehicle return direction should be programmed into sat nav "
" The directions for the return of the vehicle could be better. I missed the petrol station so paid for the fuel I used and was charged double the fuel cost. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 24 December 2019
" All goid "
" The best car hire experience we have had, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 24 December 2019
" Not sure why you need 2 boxes fir this, unless this is for auto-Europe. In which case already recommended to a friend as it is always efficient and good vakue "
" Great new car. Good value upgrade to 4x4. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 23 December 2019
" Q "
" Really cant find anything negative to report. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 23 December 2019
" As above "
" I thought you were supplying the car and you are actually just a booking agent 2) I pod for the full insurance but again this was via you and not the hire company so I had to let them take a 2000 euro hold on my credit card 3) the hire desk in Geneva is at the airport by the car is off site. No mention of this "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ROBERT - 22 December 2019
" Excellent service, good value too.... "
" All very smooth, many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 21 December 2019
" Great car for 4 people "
" Very efficient and smooth handover. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 21 December 2019
" All went according to plan and without difficulty in accordance with my expectations "
" Helpful and efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PETER - 20 December 2019
" Great job "
" Very good, easy and handy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOANNE - 19 December 2019
" Perfect "
" Could not have been better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 18 December 2019
" Excellent service. "
" Excellent all round service, very good staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 15 December 2019
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SALLY - 12 December 2019
" We specifically asked for a manual 4x4 or suv and were given an automatic which we did not realise until in the mountains was not able to be a 4x4. having spoken to a member of staff we were told Dollar only have automatics. We had to leave early due to the advice of our host who told us we would not get down the mountain with the snow forecast. "
" We specifically asked for a manual 4x4 or suv and were given an automatic which we did not realise until in the mountains was not able to be a 4x4. having spoken to a member of staff we were told Dollar only have automatics. We had to leave early due to the advice of our host who told us we would not get down the mountain with the snow forecast. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by STUART - 11 December 2019
" Auto Europe excellent "
" Counter staff told me key was with dispatch staff at P51. When I got there staff didn't seem aware. I waited 20 minutes for vehicle to arrive. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 11 December 2019
" First class as usual "
" Original vehicle provided had a flat tyre but an alternative was provided within minutes without fuss. Otherwise the experience throughout was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CHRIS - 07 December 2019
" Efficient "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEONARD - 06 December 2019
" All fine as usual "
" Disappointed to find at desk that roadside assistance was not included in original cost. Was charged an extra £50 for this.otherwise fine. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 06 December 2019
" Excellent service "
" Excellent all round. Vehicle upgraded without requesting! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOAO - 05 December 2019
" By allowing us to book this horrible experience with Alamo, and not doing anything about it, the very bear minimum being giving us our money back, Autoeurope has failed us miserably, showing complete unprofessionalism. Would never recommend this service to a friend. "
" Alamo, booked through Auto Europe, should have provided us with car hire for our trip to Geneva last weekend. We paid £127 for 3 days of car hire, which had already been paid over 2 months before arrival (21/09/2019), in full. When we arrived at the Geneva Airport Alamo desk at 10pm at night after a day of travelling, we were asked for a card to take the 500CHF deposit, and we offered 3 different VISA and Mastercard debit cards each with enough money to pay the deposit, only to be told that these cards were not acceptable as it had to be Credit card. We have rented cars on 3 previous occasions, with Europcar and a car rental company in Croatia, and this was never an issue. We've done countless dozens of bookings of hotels, cars, etc with debit cards, even when the companies asked for credit cards. Neither myself nor my partner has a Credit card, so we were told at the front desk that unless we could give him a credit card then our booking was not valid, despite having already paid. He advised that we should call Auto Europe and ask to change the booking to another company, however when we did this they told us that Alamo had our money so amending was not an option, and neither was returning our hard-earned money. Despite explaining to your staff several times that we had no Credit card, offering deposit via debit card, cash, or someone else's credit card (over the phone), we were told by Alamo that we had lost our money. This then meant that not only had the company ruined our weekend break, they had also taken £127 from us that they didn't return, didn't deliver the product that we paid for and caused hundreds of pounds of further costs by us having to use another company on the spot. Let me be completely clear about this: This situation is nothing short of a theft. Alamo, and Autoeurope by unfortunate association, have literally robbed us based on a ridiculous technicality. When we tell this story to our friends and family, no one can even believe it. On a final note, the confirmation voucher (after payment), does state that a credit card deposit is included in our booking (obviously written in tiny font), however this was not brought up once during the booking path before payment and has never been an issue with any car hire, hotel or other service/company before. I will personally see to it that every single person that I know and speak to will know about this and avoid using your company at every cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ARTUR - 05 December 2019
" Price guarantee not honoured inside the 48h close to the rental start time. The price dropped by 30£ but customer service didn't honour the price guarantee promise even though its terms don't specify this. I'm unlikely to use Auto Europe again and wouldn't recommend it to friends and family. "
" Quick and easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 04 December 2019
" see question 3 "
" It was very frustrating to find that Unirent will not rent a car to people without a credit card, even if the rental has been paid up front. Without a credit card -which, luckily I had one one me, I was okay - without it, I would have not been able to rent. And stuck at the airport with kids. They don't accept debit cards. Also, I found it a bit pecuilar that they need a passport and a driving licence and a credit card. From an identify theft perspective, there's not much more that I could give away. I'll be using a different agency next time as this feels too much. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 01 December 2019
" Overall very good "
" Very good service. Only minor point was I thought the car check-out man became sensitive/touchy when I wanted to check the car myself for marks/scratches. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 28 November 2019
" AE always good. "
" Not happy with drop off. No inspection or sign off, no final email received. How can I be certain that Budget are not going to tell me there was damage? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 27 November 2019
" See above "
" One of the better car rentaI companies I have dealt with. Very helpful at collection and return of the vehicle at Geneva Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOLANTA - 26 November 2019
" see above - I look forward to your response "
" The rental car was new. The staff service on pick up and drop off was excellent. However, as this was the 1st rental of that car, the lights have not been adjusted which meant that I had to drive in semi darkness which was unpleasant, stressful and dangerous. I realised the problem once I was on a part of motorway which was unlit. I collected the car in the evening. I was unable to use the car in the evenings during the weekend because of this. The journey back to Geneva airport was equally stressful as it was in the evening. I reported the problem on arrival/return of the vehicle. The staff apologized. I request a reduction of the rental cost from Alamo given the problem with the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GRAHAM - 22 November 2019
" Excellent "
" Could not have improved the service or the car we used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AIDAN - 20 November 2019
" Once again all went v well, good value rental and efficient service. Any frequent user benefits?? "
" Everything went really well, apart from refuelling. I understand the onsite pump is not owned by rental companies, but expectation s that people use it as no other nearby petroleum. Unfortunately the payment wasn't working so unable to refuel "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROSEMARIE - 19 November 2019
" Ironically - I have just recommended Auto Europe to a friend = her email came through, immediately before yours, and she wanted to know who I hire my cars through when I go to Geneva!!! "
" Everything went very smoothly and the car was just what I needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 17 November 2019
" VEHICLE WAS UNSATISFACTORY "
" THE VEHICLE WAS UNSATISFACTORY IN ITS PERFORMANCE "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 11 November 2019
" Good vehicle and good service from Hertz Staff. Thank you. "
" Jeremy, at the Hertz Desk in Geneva, was very helpful, courteous and informative. We much appreciate his assistance and advice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 09 November 2019
" Used many times when travelling abroad as always offers best rates/packages. "
" Interesting as whilst I booked with Dollar the process was managed by Thrifty "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANNA - 08 November 2019
" Great value in Oct at Geneva "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SEAN - 07 November 2019
" No comment "
" Nobody smiled "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 06 November 2019
" Very happy with the service and car. Switzerland is an expensive place to rent but Unirent is usually the cheapest available with no compromise on qauality or service. "
" Very happy with the service and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 03 November 2019
" Excellent as always "
" Easy, no wait, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CORINNE - 01 November 2019
" Highly recommend "
" Smooth pick up with very friendly and helpful staff member "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 31 October 2019
" Usual broadly satisfactory service. "
" No one present to check behicle on return, despite early evening time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VIVIEN - 31 October 2019
" Easy to use "
" Good overall although car was not in very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ISAAC - 28 October 2019
" Nothing to add beyond comment made above re confusion when contract was closed after car was returned. Otherwise all fine. "
" Only point which left me a bit confused is that on returning the car tour attendant confirmed all is ok , contract is closed. But then when I received the email confirming the contract is closed it mentioned "new damage", which frankly I was not aware existed nor was as I say anything pointed out to me when the car was returned- quite the reverse. I assume some form of error. But otherwise all well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 26 October 2019
" tiptop "
" all good, simple easy quality service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 25 October 2019
" Fine. Appreciated the excess insurance product. "
" All perfect, except I had to hunt for the single staff member on duty at the moment I returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KRISHNA - 20 October 2019
" Diaster. Paid lot of money and still you are charing my credit card "
" It was a disaster I was charged twice for the insurence. I was also involved in an accident which was due to some one came and hit my car accepted by other driver. But my credit card is charged though its not my fault and I had paid twice for all inclusive insurence covering the excesses well. I have reported to you by writing but no reply. Thinking of taking legal action and go to social media. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ARFON - 19 October 2019
" Confusing communications. I was supposed to receive an email with the hire voucher, but did not. Eventually found it on the website. "
" The agents on pick up and drop off were both excellent - polite, charming and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ROBERT - 18 October 2019
" Very helpful staff and straight forward hand over and return, car had quite a lot of small marks but didn't spoil our experience "
" Very helpful staff and straight forward hand over and return, car had quite a lot of small marks but didn't spoil our experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by TIMOTHY - 17 October 2019
" Easy to book, collect and return car "
" Easy to book, collect and return car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MELVIN - 17 October 2019
" Easy return. Good transport link to the carpark "
" On time rent. Well managed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 17 October 2019
" Generally very good. "
" The car was great, but it was only after we left the pick up that we realised the tank was only 80% full. We returned the car full so ended up paying for someone else's petrol. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by NICHOLAS - 17 October 2019
" Will use them again "
" All worked very well thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ARTHUR - 16 October 2019
" See above "
" I was invoiced after drop off for another £40 with no explantion as to why and no note on invoice? The guy checked the car and said there was "nothing more to pay@. Can you olease explain the invoice? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIKKI - 15 October 2019
" Car was in good condition and fun to drive "
" Everything worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILLIP - 12 October 2019
" Good, as usual "
" Excellent. New Car and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 09 October 2019
" Again, an easy way to book cheap car hire. "
" Everything was good except for the fact they show you previous damage of car on an Ipad, but when you collect the car from car-park, you do not have these details with you, so it's tricky to remember exactly where the damage was. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PETER - 05 October 2019
" Easy and excellent "
" I have used dollar a few times now and have had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 04 October 2019
" Easy booking and good price. Only problem we experienced was with the excess insurance we had purchased with Auto Europe not being 'recognised' by Budget. This needs to be addressed as may people would feel pressured into purchasing this again at the counter on arrival. Having had this experience in Kefalonia where we had to pay again on arrival at the airport as the local car hire agent refused to recognise the insurance we had and insisted on an additional 100 Euro payment before he would release the car. It was for this reason that we booked through Auto Europe and not Holiday Autos, "
" Two key issues: At the Counter the agent tried to sell us more excess insurance cover, stating that as the cover we had already purchased through Auto Europe at point of booking was not with Budget and we should consider purchasing the Budget additional cover. He was very pleasant and accepted our decision without any pressure. It did however leave us feeling quite unhappy and uncertain of the cover we actually had. Drop off - airport was very busy and the staff unhelpful when we were unable to find a Budget parking place - "your problem not ours" "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 03 October 2019
" Great experience "
" Very good. Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TREVOR - 03 October 2019
" As usual the process was seamless "
" Car was fine and drop off was very swift and well handled. Bit of a wait to pick up the car but the two staff at the counter were doing their best. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SANDY - 03 October 2019
" My overall experience was very good, the key and car collection and redelivery was efficient and timely. The car provided was very good. "
" The car hire was handled by Hertz in the absence of Dollar , which slightly surprised us . Hertz service was very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAYMOND - 02 October 2019
" After nearly ten weeks and numerous telephone calls we have still not been able to receive an Invoice to resolve our Insurance claim which has left me severely out of pocket. "
" Following an incident with the hire car mounting a curb stone on the 27th July 2019 resulting in a front and side wheel puncture which resulted in the arranged roadside assistance garage taking the vehicle away to attend to. After many phone calls to Alamo in order to receive an Invoice from the garage so as this can be forwarded on to AutoEurope to finalise the Insurance claim, we are still awaiting an Invoice. Alamo are currently holding my car hire deposit of 1,500 Swiss Francs which has since been paid to my credit card bank and which I am unable to claim back through AutoEurope Insurance because of no Invoice. We are getting no where with Alamo in order to resolve this matter. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by GRAHAM - 02 October 2019
" Easy to use from booking to returning car. Nice to have CDW included. "
" All went well. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATE - 02 October 2019
" Worst customer service we have ever had! Told different things from different members of staff and absolutely no resolution! Never use!! "
" I was on a trip with two friends on my first trip away without my baby since he was born a year ago. I had received no confirmation email although the money had come from my bank. We therefore had no idea which counter to go to and had to spend an hour asking different desks to then be told eventually it was through Alamo. Once we got to the counter we were told we had to use a credit card in my name as the driver and you were not willing to use a debit card or any of my friends credit cards. The credit card did not work so we were then told to transfer to Avis where we could use a debit card for the deposit. We went to the desk where they said we had to phone yourselves. We did this and spoke to 'Andy'. He told us it was not explicit in their policy that we could not use another card and that we could use another so we put the phone-call on to the man at the desk thinking the problem was sorted. The man at the desk said we still couldn't do this but that if we spoke on the phone to yourselves we should receive a full refund. He was extremely unhelpful and made the whole situation even more confusing wasting us so much time when our trip was only for 2 days. Your companies do not communicate effectively and left us not only very stressed but also stranded in Geneva airport. We therefore had no option but to pay for a taxi costing us over £200! On top of the car rental payment we were unable to use! At the very least we expected a full refund for the rental we were unable to use! We were then told we didn't know what we were doing which we found extremely rude! The worst customer service we have ever experienced! Please escalate this to your management team. Our booking is under reference: UK4969066 and name Kate Luz, We await your reply. Kind Regards, Kate [WVDZ8K-5P4Y] "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GRAEME - 02 October 2019
" See above "
" Car excellent no complaints. Surprised I had to pay fro Breakdown cover for car hired to me though !! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 30 September 2019
" Easy to book. We had to cancel & re book because of change of circumstances & still got a good price "
" Very efficient at car collection & return. However hire desk in the terminal was very slow & obviously under staffed "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATIE - 28 September 2019
" The car was great, pick up and drop off process were really easy. It was the at desk service that let the experience down. "
" I was disappointed with the at desk service as I was told there was no record of my booking, despite having all the necessary paperwork. The Dollar desk was closed and we were being dealt with by Hertz. On trying your customer service number there was no answer. I was then called back to the desk where I was told the booking was now OK. I was glad it was sorted out and relatively quickly, but waiting around in situations like this with a toddler is far from ideal. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANGELA - 28 September 2019
" Excellent "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MICHAEL - 27 September 2019
" very easy system to you with information available however additional payment for breakdown cover due to travelling from Geneva Airport over the border,to our hotel, a distance of 12kms seems excessive and should be already in place for hire cars in that area. "
" efficient service both at pick up and drop off. Vehicle was in excellent condition apart from a couple of small marks which had to be shown to staff and recorded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 26 September 2019
" Couldn't have been simpler "
" Very efficient and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BEN - 26 September 2019
" Best car rental i've used in years. Staff are super efficient (Jane ay the Geneva desk was great). very happy customer. "
" fine. see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 25 September 2019
" See above comment 3 "
" Car had obvious damage on collection - numerous 'bullet hole' like dents all over the bonnet and roof. But for the full damage waiver, I have no idea how you would determine a new dent from an old one. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by PETER - 25 September 2019
" Will certainly be booking again soon "
" Very efficient collection and drop off (admittedly not peak times). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 24 September 2019
" First class 5* "
" All round excellence "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CLIVE - 23 September 2019
" Hand over and return were excellent, staff more than helpful and efficient. Disappointed with counter staffs attitude seemed very uninterested and sarcastic. Overall however very good "
" Hand over and return were excellent, staff more than helpful and efficient. Disappointed with counter staffs attitude seemed very uninterested and sarcastic. Overall however very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 23 September 2019
" On route back to drop off the vehicle broke down whilst paying at a toll booth on A40 Auto route and eventually started following 20 min. This delay stopped me refilling the car at a petrol station prior to drop off. Therefore, incurring your fuel price charge at airport. The stress caused during the breakdown and the possibility of missing our flight back to U.K. was not something we should have experienced. Prior to this the reversing camera remained on and the Satnav froze. "
" On route back to drop off the vehicle broke down whilst paying at a toll booth on A40 Auto route and eventually started following 20 min. This delay stopped me refilling the car at a petrol station prior to drop off. Therefore, incurring your fuel price charge at airport. The stress caused during the breakdown and the possibility of missing our flight back to U.K. was not something we should have experienced. Prior to this the reversing camera remained on and the Satnav froze. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by IVAN - 23 September 2019
" Very happy "
" Very efficient and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 23 September 2019
" Autoeurpoe is always my car hire booking choice "
" All very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 23 September 2019
" Helpful service , good range of cars. Had no problems altering booking. "
" Very pleasant, desk staff. Friendly and helpful. A refreshing change from other hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEE - 20 September 2019
" Please see above, it was an almost flawless rental experience! Thanks. "
" I down rated the satisfaction with the car purely because the screenwash was empty and I didn't want to open the bonnet to refill it. It's one of those annoying things that should be checked before renting it out. The car was a 1.0 VW Polo and was very impressive and clean. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MARIE-CLAIRE - 19 September 2019
" happy with Auto Europe - is there any way that you can ensure the rental company indeed has a manual car as per your confirmation "
" Once again I get to the rental counter and it is a problem to find a MANUAL car even though this is what I booked. Fortunately, the staff at the car pick-up parking was most helpful and manage to let me have a manual car in the size of car I booked. Rental counter staff only managed to get me a larger manual model which I do not like driving. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 19 September 2019
" Wonderful car to hire, easy process with Auto Europe, but I have concerns with Europcar as highlighted above. "
" On pick up I was told there was no damage, but I raised a concern I as noticed a number of minor scratches. My concerns were totally ignored by the Eurocar representative so I took a number of pictures on my iphone as evidence. No issues on return, but the subsequent invoice referred to the scratches as 'damage' and I was unsure if there was going to be attempt to apply additional charges. No charges were made in the end, but it raised concerns around how trustworthy Europcar is in Geneva. I have my own car hire insurance to cover me for this kind of situation and made Europcar aware. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CAROLINE - 19 September 2019
" The pick up was very slow - long queue and few staff at the counter and only one staff member to check out the cars. 50 mins to get the vehicle was just too long. "
" The pick up was very slow - long queue and few staff at the counter and only one staff member to check out the cars. 50 mins to get the vehicle was just too long. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIE - 18 September 2019
" 1st class service "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 18 September 2019
" All in all very good but see comment under 3. "
" Only problem was returning car to car park. I was not familiar with the multi storey car park ticket system. Some advice on this when I picked up the car would have been helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FRANCOIS - 18 September 2019
" I would definitely recommend Auto Europe that I have used on several occasion. "
" The car I reserved a BMW 2 was not available but as I didn't want to drive a Renault Kadjar, I was offered an Audi avant A4 automatic almost brand new for a small additional fee. The staff at the desk were efficient, friendly and helpful and gave me an excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 17 September 2019
" Stress and hassle free "
" Very good overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JANICE - 17 September 2019
" Have always been efficient and helpful "
" Great service. No problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by STUART - 16 September 2019
" As above "
" Drop off car park was busy with double parked cars from other rental firms. This made driving round to drop off difficult "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CHRISTOPHER - 14 September 2019
" Excellent quick service from all staff "
" Excellent quick service from all staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 13 September 2019
" Vehicle only had a few miles before it needed blue added to the diesel I have no idea how to do that , staff at Geneva could have been quicker and a bit more friendly apart from that a good experience "
" Vehicle only had a few miles before it needed blue added to the diesel I have no idea how to do that , staff at Geneva could have been quicker and a bit more friendly apart from that a good experience "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by RAYMOND - 13 September 2019
" Easy website booking and great price, Unirent were the cheapest I could find and having used before had no concerns to their standards "
" Offered upgrade to automatic with no additional cost. Car only 6000 km mileage and exceptionally clean and tidy. Staff at reception and return desks very professional and polite with no pressure to take extra car insurance as encountered with some hire companies ( I have an annual insurance policy). Return of car smooth and staff inspected car and informed that all satisfactory which gives immediate confirmation as to a successful hassle free hire, email received next day with confirmation report of damage free hire. This was an exceptional hire with a great price and will choose Autoeurope again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAYMOND - 13 September 2019
" All good. "
" All good, plus a nice upgrade on the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 12 September 2019
" Very easy transaction in the airport, efficient communicative staff and vehicle very good indeed. "
" Overall very satisfied with Dollar, having used this company before. Everything upfront regarding charges, etc. particularly excess insurance (which we already have but some companies 'slip this charge in'! Not in Geneva though. The only question is that I was unaware we would not be covered for breakdown in France. Never come across this before but it was probably introduced recently and in the small print. This would make me look at other companies in the future. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LOUISE - 12 September 2019
" You con people. I clicked on a link for free second driver and there wasn't one, despite you taking their details - this is fraudlent. "
" It was OK - used before "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ANDRE - 11 September 2019
" very clear user experience "
" very quick and friendly, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOHN - 11 September 2019
" None other than above "
" Check in was efficient and the vehicle was great - almost brand new. However, on return they found a miniscule mark on the front bumper for which i was charged CHF450 with a CHF90 damage admin fee. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 10 September 2019
" Upgraded us to a 4X4 auto estate so very happy. "
" 123 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TREVOR - 10 September 2019
" All very good. Booked through Auto Europe as a best Rate. "
" Booked in at the Hertz desk at the Airport, they already had my details as I have used Hertz before. This was helpful as it speeded up the check in procedure greatly. Much Appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AUDREY - 09 September 2019
" What else can I say? You did a very good job and met my expectations. "
" I liked the car - as expected. Helpful staff. A wait at the desk to collect it but otherwise very good. Keen pricing is always my first priority but I was late to book this time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 08 September 2019
" Upgrade unexpected plus point. The ad blue incident was a downside and we had to change our plans for the day "
" Very good and poor. We were upgraded by Hertz which was unexpected. Jeep Grand Cherokee ideal vehicle but bit large for some French roads. Downside we find on Sunday the car needs ad blue. No garages open in France then vehicle fails to start at hotel barrier. No one can enter or leave hotel. Car refuses to move. In desperation hotel manager has friend who has ad blue at home. She kindly drives us to collect 5 litre ad blue hire car starts once ad blue is filled. We purchased a 10 litre replacement and bottle of wine for kind assistance. We had no time to call road side assistance as hotel was concerned no one could move. This spoilt our plans for the rest of the day. Surely ad blue is checked before hire. Thankfully we were in town. We could have been stuck on a remote mountain road. Overall Hertz Dollar did well but we could have done without lack of ad blue on a Sunday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by MARTIN - 06 September 2019
" very good "
" Very good service and very good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VICTORIA - 05 September 2019
" Overall ok, good quality car and value for money but the parking and pick up experience may make me look at alternative car hire providers if the price differential is not significant. Auto-Europe booking experience was easy and clear instructions so no complaints. "
" Both for pick up and drop off the car, and those around it, were not well parked in the parking bays. As an estate car it was on the larger side and when in a bay where cars either side are over the white line and/or at an angle moving and parking the car was quite difficult and stressful. On return there was only one vacant bay at 05;30 for Europecar/Unirent so i had no choice but to persist with multiple attempts to squeeze the car in safely. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JACQUELINE - 05 September 2019
" More than happy with service and car "
" Easy on line booking Pleasant quick service at collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 05 September 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ARTHUR - 05 September 2019
" On car return I left my wallet in the car and the counter staff called me and returned my wallet within 10 minutes. Excellent "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MICHAEL - 05 September 2019
" Unfortunately you couldn't liaise with Unirent to extend our rental for two additional days as our flight had been cancelled "
" Unfortunately, we wanted to amend the rental on the last day to extend by another two days as our flight had been cancelled but there was no one to speak to on Sunday. As a result we had to travel 2.5 hours to drop the car back to save excess fees on late return. I would suggest someone be available for this simple task. Auto Europe did have a helpline but they couldn't do anything about it either "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AMBER - 04 September 2019
" So easy "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 03 September 2019
" Easy booking system and detailed paperwork for when we arrived in Geneva "
" Quick and efficient both at pick-up and drop-off and a free car upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HENRY - 02 September 2019
" Have used Autoeurope for years but wont be from now on. "
" Flight was cancelled. Couldn't get through to you at time of cancellation, by phone or web. Spoke to Jay at 10am Friday morning who gave me a number of Europcar in Geneva who told me that my car would still be available. Arrived at Geneva Europcar to be told there was no car and voucher/ booking was void, and that Europcar had not been paid despite being assured that booking was still good...? Had to make new rental with Europcar directly. Feels like a shack down to me. Speak soon. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRISTOPHER - 02 September 2019
" Just about ok "
" Good experience overall marred by delay at pick up desk with some staff appearing to do little to relive the queues "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by RICHARD - 02 September 2019
" All good for the booking. "
" Happy with everything but the car i was given. Ordered something similar to a BMW Series 2 Tourer. Got a FORD Torneo. Felt like i should be driving the pope around, rather than driving in comfort and style. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by REBECCA - 02 September 2019
" Great experience!! "
" All staff who I dealt with were friendly and helpful. Made it a very easy process to pick up and drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN PAUL - 02 September 2019
" see above "
" we waited 15 mins at the desk mid morning on a Thursday :not a busy time. Also at drop off only one person in the car park dealing with both pick ups and drop offs so again waited about 7 minutes before handing over the car. However we were given a free upgrade which was great. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by REBECCA - 01 September 2019
" The email before departure reminding about getting a DVLA code etc was helpful "
" The car hire was located via a bus which took extra time and the car key didnt keep charge which meant that every time we wanted to open or lock the doors (except drivers door) we had to start the engine which was frustrating. It would also have been helpful if they were at least some high level instructions in English. We couldn't work out who to change the position of the wing mirrors. Also, we ordered a manual car, and there weren't any available so we were given an automatic. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by DAVID - 01 September 2019
" See above "
" The only problem we had was that the vehicle wasn't ready at the collection point and we had to wait 30-40 minutes before another vehicle was suggested "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 31 August 2019
" Excellent service, clean and well equipped car (VW Passat Estate). The drop off was also straightforward, easy and quick. Great service that I will use again. "
" Efficient check in at Geneva airport with clear advice (in English, very much appreciated). The car was easy to find in the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 30 August 2019
" car was in good condition return was simple, fast and trouble free "
" really efficient, business like and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 29 August 2019
" Good service and great car - prices in Switzerland are higher than elsewhere in Europe. "
" All in all a very good experience but the lower score for overall value relates to the pricing which (in comparison with car hire elsewhere in Europe and North America) is extremely expensive in Switzerland. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 29 August 2019
" Great!! "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NADINE - 28 August 2019
" All went smoothly "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 28 August 2019
" Good experience which was nice as sometimes pick up and sorting out details for a car rental can be a bit stressful "
" All good thank you. Pick up was good, slightly slow but no problem. Staff helpful and efficient. Good car, very pleased with it actually. Drop off quick and staff excellent. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by STEPHEN - 27 August 2019
" I have been hiring cars for over 20 years and this was one of the most pleasant experiences from the check out desk where the assistant was courteous and efficient to the check in staff who was friendly and obliging "
" From start to finish the service was slick, car very clean and performed well. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 27 August 2019
" All was ok. Car was great to drive "
" Very efficient and smooth rental from collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 26 August 2019
" There was bad weather on day of flying and our inbound flight was delayed - I telephoned Auto Europe to report that we may be late. The tekephone menu options seemed a little laborious, but when I spoke to a young lady, she knew exactly about our hire due time and checked the flights herself very promptly - reassuring me that there wasn't a problem and no need to call until delay was definite - overall - good service - thank you. "
" Firstly - Dollar Desk was closed - but a sign helpfully re-directed to adjacent Hertz kiosk. Hence my experience above was with Hertz staff and car. Car was of general type requested (Auto, Estate) and I was very pleased with the type. However - you could smell that somebody previously had been smoking in the vehicle and there was evidence in the central ash tray. It is very difficult, in a covered car park, with a black car, to see if there are any scratches or chips to note when hiring. At the return inspection, the inspector pointed out one chip on the rear left door aperture. He is an expert, I am not, so had not been able to see this. I am pleased that he had good judgement and was tolerant of this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GRAHAM - 25 August 2019
" It's a broker... "
" Usual shite. Actually a Hertz vehicle. Service was terrible. Drop off is complex at Geneva, no assistance was given. Indecipherable t&C's which again made for forking out over 3500 CHF at the desk. Hire car nothing like advertised. .I understand the concept of groups but in no way can Merc a class be considered in the same class as an Alfa Guila. Honestly I give up with car hire ...I'll take the ferry next year. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 24 August 2019
" Good "
" Boot/trunk much to small "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by JOHN - 22 August 2019
" The car overheated 4 times. outside temp 22dec C. it was dangerous to drive. I pulled out onto a roundabout and the car had no power, it crawled out, a car had to emergency stop to avoid me. then the over heating warning came on. I told this to the pick up attendant and he was simply not interested. I told him the car was dangerous and should not be re-hired out until it was fixed, he was just not interested! "
" The car overheated 4 times. outside temp 22dec C. it was dangerous to drive. I pulled out onto a roundabout and the car had no power, it crawled out, a car had to emergency stop to avoid me. then the over heating warning came on. I told this to the pick up attendant and he was simply not interested. I told him the car was dangerous and should not be re-hired out until it was fixed, he was just not interested! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JULIAN - 21 August 2019
" x "
" All very good. Nice car, easy pick up and drop off. Desk was a bit slow otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 20 August 2019
" As above. Very disappointed with the service from Europcar!! "
" Despite booking my cars 7 months before, when I arrived at the counter the man at reception said he did not have the 2 Skoda Kodak cars (or equivalent) and I would have to have something else. I was given a Volvo XC60 which was ok and an Alpha Romeo Stelio which was too small and I could not fit in our cases and child's pushchair. I eventually managed to get a staff member to deal with me and agreed that I could have the Seat Tarraco which was parked next to the Stelio. Only problem was I had to wait for a member of staff to collect the keys from the airport office which involved him catching a bus there and back. The whole process took 2 hours and I had 2 young children and a 6 month old baby. The staff did not seem in a hurry or sympathetic. I was very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 20 August 2019
" Excellent service from start to finish, even got upgraded for free. "
" Excellent service from start to finish, even got upgraded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 20 August 2019
" Overall very please with the sevice, be it it came from Hertz "
" The Dollar counter was closed and we had to go to Hertz, the car we had booked was not available, so they upgraded us. The guy on the desk was very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 20 August 2019
" Comfortable and very roomy car, which served our needs for our holiday. "
" Great service, very efficient with a timely shuttle bus service to and from the car pick/airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MICHAEL - 18 August 2019
" Overall extremely happy with our rental experience and would definitely contact you first in future. "
" At the Dollar desk we were redirected to Hertz, but our experience was excellent, only issue was a long wait to be served because of unprepared customers in front. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 16 August 2019
" As above, "
" The rear passenger window fell down into the door as we were driving which was a shock to my Grandma who was sitting there and this let the rain in as it wouldn't go back up. Reported to Europcar, mechanic came out, couldn't fix it but said 'fault' of car not us. Covered in plastic as temp measure no offer of another car, spoilt holiday as was not safe to leave with anything in for fear of burglary. When returned car, no initial apologies or empathy from staff, just that they were taking an admin fee and said would charge us if our fault. Now waiting on refund of admin fee as fault in car. If anything we should get a partial refund for poor service and spoilt holiday. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by MICHAEL - 15 August 2019
" It all worked fine "
" It all worked fine "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JAMES - 13 August 2019
" Good website, information well displayed "
" Alamo car and collection were fine. Only problem was at drop off - the entry to P51 park directed me into the general car parking and made it difficult to enter the rental car zone. Better signposting would help. Overall price quite expensive but car was very clean. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CALUM - 13 August 2019
" No issues - no extras required. "
" No problems really. Parking spaces for pick-up and drop off were very tight. Car choice provided was what I had expected and hoped for. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MARK - 12 August 2019
" Great "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 12 August 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by YARDEN - 10 August 2019
" As always smooth and very good. That specific car we hired had a minor technical problem, for some reason the cigarette lighter connection (V12 used to charge phones and electronics etc) were not working in the car, a call to the agency suggested that maybe 'I didn't buy the chargers in the EU' - which is bollox because they work in several other cars :) They did offer to replace the vehicle if I came back to Geneva which was not practical... overall not a big deal "
" Very good, stay awesome! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by STEPHEN - 10 August 2019
" No problems with AutoEurope. Would never rent from Hertz, Thrifty or Dollar again. "
" Forced to sign condition of car is fine at the desk in the airport, ahead of even seeing the car (which you have to take a bus to get to). On return, claimed that the wheel was scuffed by me but failed to provide any evidence that this was new. Charged a ridiculous amount for a minor scuff ( 475CHF ). Looked at other reviews and see many other similar complaints. Seems like a way to inflate rental income at the expense of the insurers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GAVIN - 09 August 2019
" please see above. "
" i was fortunate to arrive at the desk without a queue in front of me. I am told that on occasions the queue is very long. Not, however, on this occasion. The car was very good, and staff were very good. Very pleased. I am cautious, of course, about making too positive a recommendation in case this was exceptional. But this was exceptionally good! Therefore, my recommendation is very high based purely on this one experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 07 August 2019
" didn't get the size or standard of car i booked months ago. "
" I booked a van as I had 6 adults and bags. I booked well in advance but was given a smaller and lower standard car. the only compensation i was offerted was not to have return the car full of fuel. not good enough. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANTHONY - 07 August 2019
" No refund policy "
" Didn't use car due to unforseen event "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GRAHAM - 06 August 2019
" bvnv "
" cvnnb "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 06 August 2019
" No problems with booking experience "
" okay except my upgrade was a chunky 4x4 although I only required a VW Golf size vehicle. It can cost more in fuel with this type of upgrade "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MARGARET - 03 August 2019
" See 3 above. "
" When I returned the car the man pointed out damage on the rear bumper. When I looked I seriously couldn't see any 'damage' other than a minute shading (I have photographs and you can't see anything). He said that I would be charged 1,700 Swiss until the company had the damage repaired. I laughed at the ridiculousness and refused to sign his paperwork. So far I haven't received any communication from Enterprise since I dropped the car off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 01 August 2019
" All in all very happy. Third time renting with Dollar on holiday and all been good. "
" Had no issues. Good value and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROMAIN - 01 August 2019
" As hell "
" A nightmare, having just landed in Geneva with my exhausted family, I was told that I could not get the car I thought I had booked. So I had to cancel my booking in order to rent a car via another company. Autoeurope still retained £500 of my booking- having delivered no service at all it was a ripoff. I will recommend NOT to book though Autoeurope to anyone I know. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PETER - 30 July 2019
" Seamless. Staff were very helpful, car was a very nice Hyundai. "
" nice that it was linked with Hertz. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GORDON - 29 July 2019
" Good overall experience. This was helped by an upgrade on arrival and good staff on collecting and returning the car. No problems so no reason to contact dollar directly which is a good result "
" Good staff that made the arrival and collecting the car excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HANHO - 29 July 2019
" Could you check the deposit please? "
" I have not yet get my deposit back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VIRGINIA - 29 July 2019
" Very good experience, I was on my own with 2 little babies and they were very helpful with setting up car seats "
" Great team, very helpful and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 27 July 2019
" As above "
" Was told by Auto Europe that my wife could be insured per day, Dollar said not, Auto Europe washed their hands of. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 27 July 2019
" Excellent "
" Excellent - really appreciated and enjoyed the vehicle we were given. Even better than we booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 26 July 2019
" Great "
" Overall everything was pretty efficient and the car was excellent, if a little smaller than the golf we requested (it was an Audi A1) "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASVIR - 26 July 2019
" All good "
" Nice vehicle, good staff. However, at the time of collection, they should spend a couple of minutes with the customer to go through the various features of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by COLIN - 25 July 2019
" Good service provider "
" Good, quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICK - 25 July 2019
" Excellent and helpful staff. "
" Unable to use a Visa Credit Card for Deposit. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 25 July 2019
" Quick and easy. "
" Usual trouble-free rental. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 24 July 2019
" returns car park was full though staff dealt with me in the queue for a space and took the car from me "
" no issues, adding my son as an extra driver was expensive though "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 23 July 2019
" Would recommend to friends for reasons mentioned above. "
" Pick up and drop off was managed effectively and quickly. Car was ready at arranged time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 23 July 2019
" overall pretty good "
" i was at the back of the queue to collect vehicle .thought it could have been quicker "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JULIA - 22 July 2019
" Excellent. "
" Perfect experience all round. Really quick and easy pick up and return, good value for money and all the staff we met were really helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARETH - 22 July 2019
" The key information needs to be built into your process. Online applications are great but material information must be to the for to ensure you comply with consumer law. In summary, the car did the job and the price was good and we had a good time "
" Dollar was closed so the car was rented by Hertz. Pick up time had a clause buried in the small print saying that the car has to be picked up within 2 hours of arrival time. Software inputted the arrival time, not me. I didn't realise it was important to change it and as I paid in full essentially they rented out the car I paid for!! The member of staff sorted an alternative which was great but was grumpy about it. If this is so important then it needs to be prominent. It was 8pm and the first day of the holiday and I was gearing up to take her head off for all the excuses but because she was also progressing and trying to find an alternative car then I left her alone! The disaster was avoided because she did resolve it. 10/10 for her actions she just never sounded positive doing. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANICE - 19 July 2019
" Unhappy with the model of car "
" Skoda Fabia. Poor gear ratio, gears difficult to engage. Would not accept that model of car again. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARK - 18 July 2019
" Whole process and rental vehicle excellent. "
" Whole process and rental vehicle excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 17 July 2019
" Excellent hire company that we'd trust to use again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRANT - 17 July 2019
" Auto Europe very good at finding a car hire deal and very helpful once I sent an email about the hard sell of the additional insurance. As Auto Europe are not the end provider there service is good it was the end provider Hertz who do not provide a good service "
" The signage to find the Dollar desk at Geneva Airport not good. The sign when found said go to Thrifty counter and then to the Hertz counter. A very hard sell on the additional insurance as you are in Switzerland and not covered in France for certain insurance even though the airport straddles the border. Had a new car and scratched a rim. This will not be replaced but still a 350chf damage and 90chf admin fee. It is the first time this has happened so possibly a bit bitter about the excessive charge. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 16 July 2019
" Same as above. "
" Didn't like the fact that the rental desk tried to charge me for the collision damage waiver insurance which I had already purchased. She said I hadn't and didn't know I had paid when I booked it. Surely this information should have been passed on? Also I booked a Mercedes GLC "or similar" and ended up with an Alfa Romeo Stelvio which while new was horrendous to drive and nothing like the quality of a Mercedes. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 15 July 2019
" Very disapointed because we were charged for one extra day rental even though we dropped the car off on time. I have sent request for a refund to Europcar customer services in Switzerland - but so far no responce. "
" Not sure what Unirent is. The car hire was with Europcar. One complaint with Europcar (see 5 below) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 15 July 2019
" Absolutely no issues. Very satisfied. That said, I wondered if it would be possible in future for Hire Car companies like Dollar/Hertz to offer a bike rack - especially on the locations like Geneva where its apparent a lot of bikes are transported by air "
" I dealt with Hertz staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DELPHI - 15 July 2019
" professional, quick and helpful "
" Staff at Geneva extremely helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 15 July 2019
" Beware breaking down in a Swiss hired car in France "
" For the first time ever the car which was brand new broke down.This happened in a multi-storey car park in Annecy on 11/7. After contacting europcar we were advised to contact Skoda France but because the car was hired from Geneva airport Swiss side we then had to contact Skoda Switzerland. It took over 4 hrs to get a breakdown service - he was unable to start the car so after several other calls we had to pay for a taxi back to Geneva to collect a replacement - arriving there at 11.20pm.I. An of believe the incordination and attitude of some of the staff at the emery call centres and time taken to get a response - an you do anything to improve this? "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DEREK - 15 July 2019
" See above "
" Car fine, price fine and drop off efficient. Counter service incredibly slow, large queues. Really hard to understand why, if people have booked ahead of time, you know what they want and when they will arrive why it takes so long. Why not upload driving license ahead of time? Why not take security deposit ahead of time? It should be a question of turn up with voucher, do a visual check that the customer is who they say they are and hand over keys. This is a problem with all car hire firms. I believe that the slow pace is because the staff are required to upsell poor value insurance and unscrupulous products to gullible customers. I would definitely choose a car hire firm that promised to have me in my car of choice in 15 mins. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PEDRO - 15 July 2019
" Great experience over all. "
" Staff were very friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JONATHAN - 10 July 2019
" As above "
" The car I had was better than I expected and worked very well for us. I enjoyed the manual option on the automatic with paddles - something new for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LORNA - 09 July 2019
" Booking with Auto Europe was fine but service from Hertz at Geneva airport was disappointing and stressful. "
" We booked a manual car almost 4 months in advance. On arrival an automatic had been prepared. We were asked to wait 20 mins for a manual to come from the car wash. In the end we waited over an hour while staff tried to locate the vehicle. I didn't feel we were kept very well informed of what was going on during the process and found the experience quite stressful. Having booked so far in advance with a well known company we were very dissatisfied with this service. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by GEORGE - 09 July 2019
" It was a quick and process. "
" There were scretches on the car allover it really which the counter staff had told us about.but overall it . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by MORVEN - 05 July 2019
" As above Awful "
" My complaint is with autoeurope Imbooked a car with alamo and when i showed up atbthe desk, inwas told that automeurope had cancelled the booking and there were no cars By this time it was 11pm and somi had tomhire an avis on walk in rate and then drive 90mins to my destination Still waiting for any communication from automeurope re my refund Just awful and v poor after sales service "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHERYL - 05 July 2019
" Distressing as I could not hire a car from you at Geneva because I did not have a credit card when other companies accepted my debit card. Please reconsider a refund, so that we may consider using your company again. "
" We were not able to use my debit card as I did not have a credit card. This caused us distress and thankfully other companies were able to accept debit card details and we hired another car. I have written to ask for at least some sort of refund but you are not , as yet, going to give me one. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILORAD - 05 July 2019
" It was good up until having a flat tire! "
" The experience was with Hertz, rather than with Dollar! There was a problem towards the end of hire period during the weekend. I had a flat tire, which was changed to the space saver, on Monday nobody could help satisfactorily. Customer services could only say go to local dealer (in Cluses) . They only had a very small car and I had upgraded to a bigger car. There was no opportunity to change the tyre myself without incurring cost and breaching agreement. So for the weekend, only had space saver and then on Monday nobody could resolve a simple issue as a tyre. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 04 July 2019
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 04 July 2019
" Everything very good "
" Good car. Everything as expected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 03 July 2019
" Simple, no hassles. "
" Easy to book and relatively competitive prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AIDAN - 02 July 2019
" My only critique would be the insurance process with Auto-Europe seems to make things more of a ball-ache if you have a claim, well at least that is the attitude from the car hire companies and their staff who were very reluctant to give me any information and help me with my problem. "
" Was great until our car got keyed on holiday. Then the staff member of Hertz at the drop off was so rude and arrogant, he did not tell me any information, I had to ask what the cost was and what the process is and even then he gave the bluntest reply. he said I will receive email confirmation which I am still yet to receive. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 02 July 2019
" yes would recommend, was recommended to me. "
" Easy to use, great car, no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EIRIAN - 27 June 2019
" Great service, car was great. Would highly recommend "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 27 June 2019
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 24 June 2019
" Being charged £107 for the built in satnav is extortionate. "
" The collection of the car was over an hour late due to it not being at the Alamo area car park and when it did arrive, it hadn't been refilled with fuel. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANDREW - 24 June 2019
" See above. "
" Long queues at pick-up. Budget tried to 'upsell' sat-nav for 20 Euro per day – and seemed unhappy when we didn't take it – but when we picked up the car it already had sat-nav in it! Returning car was a joke. A team of guys working in the car park in Budget uniforms, but none of them wanted to engage with us. Awful customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 23 June 2019
" My original booking information led me to believe I had full collision damage waiver protection, but I was told at the hire desk I was responsible for the first 3000 CHF of any damage, full cover should be included with any car hire. "
" The car parking spaces are very narrow for the modern cars you cannot open the doors to get passengers in without backing out into the main roadway, the whole area is very congested and busy. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by NEIL - 19 June 2019
" Drop off was very easy. Drove into the car park and met by a member of the Europcar team. They went around the car and checked the petrol level and then signed everything off. Very efficient and will use again. "
" A bit of a queue but this went down very quickly as there were 5 people serving. Very efficient and in the car within 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANE - 17 June 2019
" All good. "
" Only problem, my flight was delayed, and I hadn't realised they only kept the car for 2 hours. So it had been given away. They provided me with another car, better spec, which I had to pay more for. Otherwise, all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADELE - 16 June 2019
" Auto europe fine. Budget was the problem "
" I declined extra insurance cover at the desk. I always do as I get it with Amex. The lady was really trying to sell it. I didn't notice that she had gone ahead and added it when I signed. I only noticed when I returned the car. I didnt have time to go to the desk before the flight. So they charged me an extra 56 euros. Ridiculous. I never agreed to this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IHSAAN - 16 June 2019
" Overall one of the worst experiences I have had with any company. I travel very frequently and use transport services often. The stance Adem took with us is unforgettable! "
" We were greeted at front desk by Adem Yildirgan on the Swiss side of Geneva Airport. He was polite at first, but when we encountered a minor issue, he proved to be arrogant and pedantic refusing to grant us the car and essentially dismissing us with no refund or solution. We spent 3 full hours providing solutions to satisfy Adem's ridiculous demands. Instead of proactively trying to help, he continued his stubborn stance until we found a legal route to solve the issue. Had we not proactively found a solution, we would have been stuck at Geneva Airport, out of pocket and our holiday ruined. When the car was handed over it was full of dents and scratches. The car had not been cleaned. I must say the lady that handled the drop off was very helpful and efficient. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by CHRISTOPHER - 12 June 2019
" Very quick and efficient pick up and return. Nice car, although there were a number of marks and scratches "
" First class as is usual with Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CLAIRE - 11 June 2019
" Would recommend - excellent value for money and a good service. "
" The staff were really friendly and dealt me efficiently after a long evening of delayed flights. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 07 June 2019
" A very easy and straightforward process with an excellent vehicle upgrade "
" A very easy and straightforward process with an excellent vehicle upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 05 June 2019
" It was much smoother than I'd expected "
" Very slick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOAN - 05 June 2019
" Excellent "
" Could not be better or easier experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 04 June 2019
" All in all a great service. There is always a worry when it comes to car hire that you are going to be ripped off at the end of it. (Due to poor press about car hire in general). But that was far from my experience with Alamo. Thank you. "
" Quick and helpful at pick up and also at drop off Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICOLA - 03 June 2019
" Great service and car. Made our first experience hiring a car and driving abroad easy. "
" Excellent service. One of the kids left a games console in the car. Even though the car had gone to the car wash they immediately retrieved it for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 31 May 2019
" See above "
" Unfortunately, the car I've rented from Unirent had an issue and I had to return it and take another car. As a result I lost a lot of time and eventually had to cancel my travel plans. That's unacceptable for a rental company that advertises itself for its high customer care standards. I feel a refund would be the least they could offer me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by OSCAR - 30 May 2019
" See above "
" I needed to move the booking forward an hour and I had to pay an extra £180 to rebook a new car because the car that I had booked was quite available. So it cost me £350 for a car one up from the lowest class. Think this is outrageous because there's nothing I can do being in the country already "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 30 May 2019
" We use unirent whenever we can from geneva airport. Staff , vehicles and service are always exceptional. "
" We use unirent whenever we can from geneva airport. Staff , vehicles and service are always exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SPENCER - 30 May 2019
" All went as well as could be anticipated "
" Easy collection and drop off. Good terms "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARGARET E - 28 May 2019
" Please see my comments in box 3 "
" I was made to pay about CHF1900.00 as an excess when I picked up the car. This is both excessive and unacceptable. This amount was immediately charged to my credit card leaving me somewhat short of funds as I only have a £2000 limit. When I returned the car the following Saturday the young lad in charge said it was not possible to refund the amount until after the weekend. I would ask Why since you were able to charge the card the previous Saturday 18th May? It was also not until the Tuesday 28th that you finally reimbursed me. It is really not acceptable behaviour. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MICHAEL - 26 May 2019
" Europecar charged me and I don't know why very annoying "
" The Hertz staff was serly Said we could not have the car because we were early Then said we could The fuel was not full "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by ELIZABETH - 23 May 2019
" I aways use AutoEurope, and then make different choices depending on the different 'deals'. Am rarely disappointed. "
" First class. Quick service at the desk and at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 22 May 2019
" All good "
" Nice car and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILSON - 17 May 2019
" Experience was perfect no other way and great value for money would recommend your service to others, in fact I have already "
" The counter staff were excellent , the collection was simple and efficient ,the return was simple and the staff were excellent, the car was excellent , just completely satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MITESH - 10 May 2019
" No problems encountered. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANICE - 09 May 2019
" Never had problems. Have used frequently. "
" Great car. No problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VANZLOE - 09 May 2019
" The car had many marks on it, which is not a problem in itself, however when you have to check all the marks for any new marks before driving off it is a bit of a pain. "
" Very easy pick up at Geneva airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANASTASIOS - 09 May 2019
" In general I did not have any problem. "
" Although in my case Hertz was actually managing my rental, everything was OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KENNETH - 07 May 2019
" No hassle service. "
" Mohamed at the Geneva desk was very helpful and friendly. Very impressed with the service he and the other staff provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 06 May 2019
" This is the second time I've used AutoEurop and will continue to do so which is high praise "
" Fantastic - I was initially a bit sceptical about online only company but I couldn't fault any part of the experience and value for money and will definitely become a return customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 06 May 2019
" On this occasion Auto Europe offered the best quality and value available. The whole process was smooth and efficient. "
" Car was brand new and could not be faulted. This is the second time I have upgraded my car at the airport and it always seems to be a bit of a lottery as to what the charges will be. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 02 May 2019
" Good alround "
" Good alround "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CLARE - 30 April 2019
" As above "
" Great, reliable, comfortable car. Helpful, efficient and courteous staff on collection and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MERVYNA - 29 April 2019
" Please see no 3 "
" I returned to Geneva airport half way through my holiday to add another driver to my contract. Absolutely horrified at having to pay for the full rental period 15 days even though 6 days had already elapsed with no claim made 150 euros!!!! As a frequent visitor to Geneva airport ( 4 X. Per year) this has never happened before and in my opinion is a deal breaker for me and anyone associated with me, in the future! It would be great to get a reply and hear your attempt to defend this policy ! mervynaormsby459@msn.com "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JENIFER - 28 April 2019
" See above comments about winterisation fee, which is not an insignificant cost. \Was resolved satisfactorily, but I had to be very insistent and others were charged (to their surprise). "
" Rental agreement said winterisation fee compulsory and payable until April 15th. My rental started April 17th but they tried to charge me for the winter tyres, saying it was compulsory in Switzerland (it isn't). When I stood my ground the supervisor arranged for me to have a different car (which had chains in boot) and which did not incur the charge. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 27 April 2019
" The car we got was not what I expected, The BMW series 2 , but they did not have one so we where given a Toyota Rava instead. I was highly impressed with this car it was almost new and automatic with a large boot I certainly got value for what I paid, without a doubt I will be looking at the Auto Europe web site for next years car hire "
" The Dollar desk was closed and a very pleasant young lady at the Hertz desk dealt with our booking. It was all very easy , I have hired cars at Geneva before and can say I have always found it a pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDRE - 26 April 2019
" Please don't book dollar or Autoeurope. They take your money and provide the worst customer service "
" Worst experience I have ever had! Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRISTOPHER - 26 April 2019
" Very good, would recommend "
" All very good, however quality of the car was not the best. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 25 April 2019
" Easy company to deal with, great value "
" Easy company to deal with, great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CHARLES - 24 April 2019
" Very good overall. "
" All great except for the fact that the insurance excess was too high and the cost of the additional insurance was also too high. Same as the rest of the industry though. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASON - 24 April 2019
" Very good "
" Super experience, friendly staff, upgraded beautiful car, no hidden extras. Will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRUCE - 24 April 2019
" I was very pleasded with the speed at which I was dealt with both at picking up and dropping off. It was such an easy, smooth experience. Many thanks. "
" I was very pleased with the speed at which I was dealt with both at picking up and dropping off. It was such an easy, smooth experience. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by OLIVER - 23 April 2019
" Negative "
" Smaller vehicle than advertised, automatic instead of manual, drop off location had contradictory signs and was hard to use. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by DANIEL - 23 April 2019
" Excellent "
" Really good experience! Good car and very easy check in. Only point to note is that we were told the car was diesel (also on document given) however the car was actually petrol! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 23 April 2019
" Auto Europe's booking process was efficient, but as the agent that recommended Dollar I feel you bear some responsibility for point 3 above. "
" Counter Staff There was a queue but at one point only one member of staff attending to customers; whilst others behind the desk looked to be attending to other internal matters which could have been addressed later. Later there were two members of staff. Value I choose not to take auto Europe no excess insurance but thought I would take the Dollar insurance. This was a mistake. The dollar rates were really high. Also they informed me that as I was travelling outside Switzerland I was not covered for breakdown in France unless I paid extra. In total I paid an extra 330 Swiss Franks on the desk. I feel I was conned. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TRACEY - 22 April 2019
" Didnt mention that if the car was damaged or if I was involved in an accident that I would have to pay up front to Europcar and then reclaim via the additional insurance I took put via Auto Europe. This should be made clear. If you book with Europcar direct using their insurance thus is not the case. "
" Booked Audi A3 manual, petrol but received Volvo, diesel automatic. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRONWEN - 21 April 2019
" Easy booking and pick up/drop off at airport. "
" Good experience. Car a bit scratched/dented. Had to take photos and go and register faults with staff before leaving airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by NICHOLAS - 20 April 2019
" Excellent "
" Good quality car and efficient as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIAN - 20 April 2019
" Very worrying "
" Specific 7 seat car booked months in advance was unavailable. Europcar offered a five seater but were eventually persuaded to provide a different 7 seater. On return they tried to allege we were responsible for damage which they were clearly aware of, but were dissuaded by photos which we took on delivery. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by JASON - 19 April 2019
" All good apart from cost of child seat "
" Child seat way to expensive should just be a small charge "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LINDSAY - 19 April 2019
" We didn't take the car. Apparently because the driver was my daughter, Lindsay, and the voucher was in her name (though I had paid for the voucher) they would not take my credit card. We were both at the desk together, both had passports and I had already paid for the voucher! I was unable to drive and she doesn't have a credit card. We were left with two very young children, no hire car and no means of getting to our destination. Whilst it apparently says in your terms and conditions that the driver and credit card must be the same named person, it didn't say it on the voucher. I await your comments. "
" Absolutely appalling "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ANDRE - 19 April 2019
" Please see comments above "
" We lost the car key on the ski slopes and were charged 350 Swiss francs to replace it and 500 Swiss francs to deliver it. This is totally exploitive of our misfortunes and cost more than the holiday itself. However you learn from this an a) will not lose a key again and b) will not use europcar or unirent again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by OOMAR - 18 April 2019
" No major issues at all. Drop off point at Geneva airport was a bit difficult to find. "
" Staff were efficient and no problems encountered. Need better sign posting at airport to get to the car rental desk "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 18 April 2019
" Definitely use again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEREMY - 17 April 2019
" Efficient booking process, easy downloading and printing of the voucher "
" I managed to lightly kerb one front wheel at night. Not only will I have to pay for the damage- who knows how much- but I had to pay 85CHF for the benefit of being given a one page form that I signed to admit it I had paid 100CHF just to reduce the excess from 2000 to 750CHF just for four days. Wheels are never covered anyway. Poor value "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 17 April 2019
" Hidden extras. Would rather pay everything upfront "
" Lots of expensive hidden extras "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 17 April 2019
" Very expedient and efficient. Counter staff were well informed and helpful "
" Really easy to use and a great car "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GORDON - 16 April 2019
" All good! "
" Very pleased. Great car. Easy process. Tho could have made clearer that we drop back off with Hertz. I didn't realise that at first! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBBY - 16 April 2019
" Desk was quick, efficient and helpful at both pick-up and drop-off "
" Upgraded car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 16 April 2019
" Efficient pick up with helpful staff quick drop off as well "
" Very helpful person on desk think his name was kim "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 15 April 2019
" good experience "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CAROL - 15 April 2019
" Simple to book. Good value. "
" The pick up experience is good, as is being able to pre-register details. The car was as promised, and in good condition. On return, I hit the unnecessarily high kerb when entering the rental garage, slightly damaging one alloy wheel. This minor damage was spotted immediately, making me think that this damage is usual (but no change the kerbs!). The charge seems high (c.£350) when it's clear that it won't be repaired. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 15 April 2019
" Excellent in all respects "
" Excellent in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAYNE - 14 April 2019
" easy "
" easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 13 April 2019
" Easy to book online "
" Polite and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 13 April 2019
" The car provided was as requested and was easy to drive during my visit to Switzerland and France. "
" The car provided was as requested and was easy to drive during my visit to Switzerland and France. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 13 April 2019
" Easy procedure. No issues. "
" Two or three rentals now from Geneva Airport. Queuing at the desk is way too long even at quiet times. Take a trip over to Miami airport to see how it should be done. Desk time at Miami about six minutes. Desk time at Geneva about 20. In all other regards this was a good rental. Lovely car and good value for money. The return is always good. Well signposted, quick and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 12 April 2019
" Awful company! Stay clear! Do not use! Ended up having to pay another £500 for another company car as apparently this company did not exist at Switzerland car pick up!!!!! "
" Awful company! Stay clear! Do not use! Ended up having to pay another £500 for another company car as apparently this company did not exist at Switzerland car pick up!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PETER - 12 April 2019
" Again very happy - many thanks. "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOUGLAS - 11 April 2019
" See Above. "
" After a wait got the car which was OK.A nice Seat Arona.Car"s condition appeared good.On drop off our car was scrutinised to the nth degree and behond!The swiss driven cars at the side of us and behind us just had a quick look around and were gone.Eventually they found a scratch on the plastic wheel arch(perfect elsewhere) NOT the body and after a discussion charged us 85 francs!We had only driven to the hotel and back to the airport.I"ve hired cars since 1979 and was ripped off!Will not use EUROPCAR again! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by DAVID - 11 April 2019
" It was all pretty good, except very slow pickup. There was a queue of 4 people including me, and each pickup took around 7 minutes - so a 30 minute wait. I don't know why it takes so long? The man at the counter was very calm and pleasant - but the systems seem to be very poor. I had to provide my email address, even though I'd used it for booking - some disconnect between AutoEurope and Hertz? "
" It was all pretty good, except very slow pickup. There was a queue of 4 people including me, and each pickup took around 7 minutes - so a 30 minute wait. I don't know why it takes so long? The man at the counter was very calm and pleasant - but the systems seem to be very poor. I had to provide my email address, even though I'd used it for booking - some disconnect between AutoEurope and Hertz? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 11 April 2019
" this is as good as it needs to be "
" good cars at a fair price. Geneva park and ride is an unavoidable inconvenience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 11 April 2019
" As above "
" The woman who deal with me at pick up was both pleasant and efficient. The reason for relative dissatisfaction was the length of wait in the queue to be served - almost an hour. Not the end of the world for us as we were not in a hurry that morning and have two older children - but in other circumstances......... "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 10 April 2019
" Great value "
" Alamo was great. Unfortunately the car rental area at Geneva airport is not very close by. Had to take a bus with all our luggage and two young children :-( "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 10 April 2019
" Why don't I get loyalty points, we book 3/4 hire cars a year "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AXEL - 10 April 2019
" Very good experience, one of my best car rental experience so far. "
" Had to deal with Hertz staff at counter, very good and efficient and got an upgrade for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 09 April 2019
" Recommended and cheaper than other companies. "
" I received a 4wd Mercedes which was perfect for my ski trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 09 April 2019
" no issues all smooth "
" no problems nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 09 April 2019
" Please see comments above not happy about the car as was very cramped for space with 5 people and all our luggage and more annoyed since returning to find I have been charged £55.33 "
" Firstly we asked for and paid for a 7 seater and got a 5 seater Volkswagen Tucan Then I have just noticed after returning the car Europcar have charged £55.33 on my american express card with the payment reading 3c payment please reimburse me as have no idea what this acn be "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by NICHOLAS - 09 April 2019
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROBERT - 09 April 2019
" as above "
" They were efficient and friendly no probs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 08 April 2019
" Very satisfied "
" Very efficient - car was brilliant and we were upgraded at airport too. Car had a few scratches and scrapes which were noted but did not deter from the experience of the car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALASTAIR - 07 April 2019
" Overall, good. Quicker collection and drop off needed "
" See below "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JACQUELINE - 06 April 2019
" very happy "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 06 April 2019
" I always use Auto Europe. Great online booking system & always helpful & personal if I need to ring them. "
" All went very smoothly. Car had several small dents & scrapes so was worried there might be some that were not on the list but at return the Europcar representative was happy with its condition. A very good experience with an ideal car provided & virtually no waiting around. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DIWYANG - 06 April 2019
" Easy "
" All very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JANE - 04 April 2019
" Very professional company. Staff were efficient and polite. The vehicle was clean and well maintained. "
" very efficient, no queues, staff very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDER - 04 April 2019
" As above "
" The pick up procedure was efficient. The car was immaculate and represented good value for money. The area for concern was the drop off; the member of staff who took our car back gave a brief glance around the car and then walked off saying it's ok - I expected to have something to sign to say we had returned the car or for the process to be more professional. I found another member of Unirent staff and asked if we needed to sign to confirm the car had been deposited and he dismissed us with a shrug. Other companies we have used from Geneva have had a more formal drop off process which gave me more confidence. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by MALCOLM - 04 April 2019
" As above "
" We have made a formal complaint "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by STUART - 04 April 2019
" I've used Auto Europe for years now and never had a problem. Always good value, easy to use and probably the clearest for T&Cs - especially deposits and insurance options. I always take the discounted AutoEurope insurance upgrades and works well with no confusion at the hire desk which I've experienced with others. "
" Easy to find and got a free upgrade on the car at the desk without asking. Efficient service at the desk. No probs from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 04 April 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILL - 03 April 2019
" As good as ever "
" Long wait for pick up due to queue and limited number of counter staff who were all doing their best. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 03 April 2019
" As usual - v efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 03 April 2019
" Great car .. good price, very disappointed gnat we did not have the deposit T&C's explained to us "
" One problem, we paid for extra drivers on a credit card , furthermore the credit card was used to take a £350.00 deposit without advising us.. to date 3 days since returning the car the deposit money isn't back in our account "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 03 April 2019
" Inspect vehicle before taking Take Pictures of vehicle "
" Ihave been hiring cars in Geneva for many years with no problems but i have to say the last two times ,on return they have been very fussy whilst inspecting the car for instance getting their torch out and running there finger around the rims for slight damage a paint defect was a cause for concern for the inspector who had to ok it with his manager before he would agree to let me go without excess charge ,my most recent hire was a problem because the pacel shelf was missing he would not believe me Take plenty of pictures before you take the car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by GEORGE - 02 April 2019
" Great car, great experience "
" Great car, great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PERRY - 02 April 2019
" I thoroughly recommend auto Europe and unirent both provided a great service "
" Very helpful and provided us with a great upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TREVOR - 02 April 2019
" Very pleased with everything "
" all went very smoothly, nice Volvo V70 Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 02 April 2019
" Easy, quick, efficient, helpful. "
" Very pleasant efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 01 April 2019
" Booking direct with the hire company seems to result in a better vehicle? "
" Opel Crossland was a poor vehicle compared to others in our party who had hired from Avis (VW Tiguan) and Hertz (Skoda VRS Estate) for a similar price. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by MARTIN - 31 March 2019
" We always use Auto Europe and the experience is always good "
" Everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOANNE - 31 March 2019
" Perfect - easy to navigate and all the information readily provided. Will definitely use next time. "
" The best hire car experience we have had in 20 years! Great staff, slick and efficient and fantastic little car perfect for a 3 day break in the Alps. Thank you we will definitely be back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 31 March 2019
" nice car "
" nice car easy transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 30 March 2019
" Excellent service, very efficient and helpful "
" This is the third time I have used them in the last three months, it's quick and easy to book and you get the best price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 29 March 2019
" great service, friendly helpful staff. very good vehicle "
" Great service, friendly helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 29 March 2019
" Easy to use website, efficient service, made it easy to find a suitable and good value car "
" Efficient, friendly, helpful, car was excellent and better equipped than was specified in the offer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 29 March 2019
" Excellent value and organisation. No complaints at all. "
" Very efficient. A top quality car. Easy to book in and get the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 29 March 2019
" Easy process and good service "
" A good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AMANDA - 28 March 2019
" I always use AutoEurope for car hire and this is the first time I have had a unsatisfactory result would definitely reconsider hiring with Europcar in the future "
" Counter staff gave incorrect information of car and location and did not verbally mention ALL costs for snow chain when asked i was told 2.50chf a day and have been charged 105chf for a nine day hire?! "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHARLOTTE - 28 March 2019
" Easy to use website with clear information. "
" Helpful chap at the counter, short delay getting the keys otherwise would have been a 10 but got a small upgrade so all good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 28 March 2019
" All was good "
" All went like clockwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 28 March 2019
" returning the car full of petrol, when you need to catch a flight in a country that you are not familiar with is an ongoing problem when renting a vehicle and something open to disrupters to exploit. For the last 25 miles I looked in vain for a gas station. i finally found one at the airport, however it was an automated service with a queue of travellers that did not understand how to activate the system. I therefore had to return the vehicle without a full tank and was penalised. This is a money-making scam. "
" returning the car full of petrol, when you need to catch a flight in a country that you are not familiar with is an ongoing problem when renting a vehicle and something open to disrupters to exploit. For the last 25 miles I looked in vain for a gas station. i finally found one at the airport, however it was an automated service with a queue of travellers that did not understand how to activate the system. I therefore had to return the vehicle without a full tank and was penalised. This is a money-making scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by AMY - 28 March 2019
" Excellent experience. Efficient service and not great car. "
" Great experience! Upgraded my car to A class. Really good and efficient service. No delays and no problems. Would definitely use again. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 28 March 2019
" Good car, and check in desk service. Shame about the dishonesty. "
" When dropping the car back at Genève airport the staff member checking the car pointed out some scratches and blamed me before even looking at the original damage report. After a while of me arguing with my children there and a flight to catch he said " ok I believe it wasn't you"!!! This seemed very dishonest as we definitely did not scratch the car. Poor form trying to get money. Other people not so willing to argue the fact would have been intimidated and probably paid!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ROBERT - 28 March 2019
" . "
" Excellent, apart from the long wait at the airport car hire desk when trying to collect the car. There was a long queue with only one person serving customers for most of the time. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEKSANDRA - 27 March 2019
" As above "
" Europcar in Switzerland does not accept debit cards which are accepted in the UK and also by other providers. However, regardless of the fact that we were not allowed to hire the car we paid for (incl. full coverage) and me offering €1k deposit the staff were very unpleasant. A guy with a fringe like a Superman pulled a face and said "we won't give you a car call the company you hired through, it is not our problem". This could have been handled differently and a bit of sympathy and not rudness could had been applied. We hired cars through Europcar before but this experience was horrible, left us stranded but most importantly treated in a rude and unpleasant way. Not the Customer Service you expect from such a well known company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MARK - 27 March 2019
" Every time I arrive at a car hire counter, I am told that the the insurance I prepaid for is not sufficient. You then feel pressurised to purchase additional cover I am begining to think think it is a deliberate scam to get more money from us. "
" Every time I arrive at a car hire counter, I am told that the the insurance I prepaid for is not sufficient. You then feel pressurised to purchase additional cover I am begining to think think it is a deliberate scam to get more money from us. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 27 March 2019
" Easy to book. "
" Dealt with Hertz on arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 27 March 2019
" STRAIGHTFORWARD AND HASSLE FREE "
" STRAIGHTFORWARD AND HASSLE FREE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 27 March 2019
" No additional "
" Car warning came on after 10km for low coolant. We had to ask for help carrying car seats. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 27 March 2019
" Great comparison tool "
" Why does it take so long to process the pick up at the desk? The staff seem to have to type in all details afresh after I have provided all of this on my booking. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 27 March 2019
" Thank you "
" The check in was undermanned and kept us waiting for 20 minutes. The assistant was very nice and it wasn't his fault. The upgrade was nice and went some way to compensate us for the delay "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 27 March 2019
" Dirty cars don't get repeat business. "
" I expect the car to be clean. Not littered with bottles and wrappers and coat hangers "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by RHODRI - 26 March 2019
" Geneva airport information for car pick up could be more clearer... "
" Very helpful, apart from infoming us that there was a shuttle bus to get rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAB - 26 March 2019
" Very smooth and trouble free operation - thanks "
" Excellent service and cheerful operatives at P51 in Geneva "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 26 March 2019
" Only negative was the need to pay extra for breakdown service in France. I had tried hard to avoid all scammy-type hidden extras so was especially disappointed by this. "
" all was handled by Hertz not Dollar. I dealt with Autoeurope for booking so can't comment one way or another on Dollar themselves. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 26 March 2019
" I use Auto Europe several times a year and always have a good experience.I will continue to use them. "
" Busy Saturday on pickup and drop off but both were quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 26 March 2019
" Not good! "
" on collection the flight was delayed slightly ,should have landed at 6pm , we arrived at the desk at just after 7pm to be told they had hired our car to someone else, they said they had a larger car but we would have to pay an extra 20chf a day. We did not need a larger car as only two of us . My wife and daughter had already walked to the car pick up point and were stood out in the cold and now were told we would have to wait until another small car came from another depot. After about 30-40 minutes the gentleman finally agreed to let us have the larger car at the same price. I hire from Geneva 6-10 times a year over the last 13years and this is the first problemI have encountered and the first time had call to complain. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CAROLE - 26 March 2019
" Excellent as usual "
" First class, other than trying to charge extra for breakdown cover if driving outside Switzerland "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 26 March 2019
" simple and straightforward "
" good service - would be good to get an additional driver included in the fee "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CARL - 25 March 2019
" overall a great experience. "
" speedy pick up and drop off, essential when booked on a short trip. The vehicle upgrade was good, although some issues with the lane assist feature. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by STEVEN - 24 March 2019
" We shared the car hire with friends all of us were impressed by the service and quality of the car. "
" Easy and no hassle experience through Auto Europe and Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 24 March 2019
" Please see above about the snowchains. "
" Generally excellent. Very helpful staff. However I had paid for "Winterization" - which I assumed included snow chains just in case. It was therefore annoying to be charged extra on arrival for snow chains. It is much better for me if you tell me the full prize up front please. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 23 March 2019
" I had to have an extra 2 hours due to a booking error, the 2 hours were more than my expectations "
" All very positive, but 2 extra hours rental cost me a lot of money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 22 March 2019
" Great "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SUSAN - 22 March 2019
" S "
" A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 21 March 2019
" It was very easy "
" Was pleased with price of hire car and was delighted to get upgrade at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TREVOR - 21 March 2019
" Very content with rental. Parking and bus transfer could be better "
" Counter staff particularly helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 21 March 2019
" No problems at all "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM MARTYN HUGHES - 20 March 2019
" Swapped to Auto Europe some months ago after a bad experience with a competitor and they have been absolutely first class. "
" Seamless. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIAN - 20 March 2019
" I was very pleased with the car and service. The pick-up was incrediably slick as was the drop off "
" Great service with value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 20 March 2019
" Simple process. "
" Vert good Value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 20 March 2019
" All good and easy. "
" Good Quality car and service. Brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 20 March 2019
" Terrible, no clear terms and conditions about a credit card. Vehicle was booked quickly after airport transfer. Booked online but payment was processed over the phone with absolutely no mention of using a credit card to pick up the car. I would've brought mine along if I'd had known. So basically I paid £260 for absolutely nothing. No refund, unhelpful staff and had to pay extra for another vehicle. I will never use again. I am in the process of speaking to a ruling body and will make sure as many people know through poor reviews and word of mouth to 'NOT' use Auto-Europe. I certainly won't again. "
" Thrifty would not help the situation and just said get in touch with Auto Europe. Will not use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GRAHAM - 19 March 2019
" Van had quite a few dents in it "
" Desk staff a bit stand offish "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MARTIN - 19 March 2019
" Sorry. Above comment relates to AE not Dollar. Dollar (well Hertz were great. Dollar desk closed) were great. Very efficient and got the holiday off to a flying start. Thank you. "
" Overall a great experience. However, when I arrived at Geneva airport I could not locate my booking details, nor could I find an email confirmation. That was probably my fault, and should have checked before leaving home. I tried the AE customer services, only to find they are closed. On probably the busiest day for picking up hired cars? Anyhow. Staff at the desk had my reservation, and my panic was over! Car was great. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 19 March 2019
" Good all round "
" I used you 5 years ago and was very pleased then. This time you were excellent again and I have no compunction in recommending auto Europe in Geneva airport. Well done in maintaining such a good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 19 March 2019
" Very good. Excellent condition to car and upgrade for free. "
" Very good. Comparable to experience with Alamo. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 19 March 2019
" as always very efficient apart from the actual location of the parking at Geneva "
" everything was fine except Geneva always seems overcrowded,tight for space and difficult to exit compared to many other airport hire locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 19 March 2019
" Easy pick-up process and vehicle was of a good specification for my needs. Some some excessive waiting time and documentation issues, (ALAMO) on return was experienced when dropping off car. "
" The vehicle was provided to me without a luggage cover. This wasn't a problem but it was apparently not documented by the agent at the time of pick-up. On drop off the returns agent commented on this and suggested that I may be charged for this missing item, for which I'm not responsible. The agent wasn't very engaging and bordered on rudeness. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by WILLIAM IAIN - 19 March 2019
" Europcar gave us an excellent rental experience-this very much reduced the stress of going on holiday and it is good to know that perhaps paying a few pounds more means that there will not be problems dealing with the rental car upon arrival at the airport. "
" As usual, your staff at Geneva were pleasant, efficient and well organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOMINIC - 19 March 2019
" As above. This is the very first time in many years that I have had cause to complain. I would be interested to receive some feedback. Apparently its the same with Alamo....... "
" I have used Auto-Europe for many years and was appalled to discover that the 'inclusive' package that I booked with Dollar, did not include breakdown cover outside of Switzerland. I have checked the T&Cs and cannot find any detail relating to this exclusion. Please could you ensure transparency in your pricing to ensure that we are able to book in comparing apples with apples. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KIRK - 19 March 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VALERIE - 19 March 2019
" No problems, very happy. "
" No problems, very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 19 March 2019
" as above - it's all about the car. "
" Good car, nearly new. Handbook all in German so we did not know how to use the electronics. Wasn't a problem as we had good driving conditions, but if the weather had been very snowy, we would have wanted to check things like the driving mode. Also, booked a manual car and were given an automatic. Manuals perform better in snow in my experience., having said that this was one of the best automatic cars I have been in, with smooth gear changes at appropriate times. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PATRICK - 18 March 2019
" Car was in great condition and the snow tyres as standard were a plus and definitely needed. Easy to pick up and drop off the car. Quick drop off as we were in a hurry for our flight. It was a bit tricky to know where to drop off the car as the exact location was not provided but I had to follow the signs at Geneva Airport. Providing the address on the paper would have been ideal. "
" easy to locate the counter and very friendly staff. The only thing about the Geneva airport is it is only a 5 min walk to where the cars are parked but I waited for 10+min for a bus I would have been happy to walk if the option was presented to me. Not a big deal but something to think about for Geneva. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 18 March 2019
" Very satisfactory "
" No complaints whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SARAH - 17 March 2019
" see above "
" very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 16 March 2019
" Very good "
" No queue and got an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 16 March 2019
" Great service as usual "
" Good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 16 March 2019
" Good "
" All straighforward. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 16 March 2019
" efficient "
" always worried about getting the car signed off officially when returned to prevent any damage charges. This is never volunteered and always has to be asked for "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by TIMOTHY - 15 March 2019
" Not enough info to passengers arriving at Terminal 2 - staff kindly allowed us to leave luggage at the desk in the garage while making round trip to collect keys from terminal 1 - very awkward arrangement. Oh! No survey question about this aspect! "
" Pre-loaded survey answers! What kind of feedback is that? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by NICHOLAS - 15 March 2019
" see above "
" I injured myself skiing this past week and they made it very difficult to change the driver of the vehicle remotely (ie: from the resort). Surely this should be an easy thing to do and must happen all the time. I ended up having to drive but in a lot of pain to do so which was far from ideal and arguably not the best outcome for other road users. Disappointed would be an understatement. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by APOSTOLOS - 15 March 2019
" Very good "
" Excellent Free upgrade "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHIL - 14 March 2019
" Nothing to add. "
" Nothing to add. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 14 March 2019
" Returning customer, satisfaction with everything continues. "
" All very straightforward and efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by THOMAS - 14 March 2019
" The car provided was smaller than expected (a regular A3 instead of an A3 Sportback). This resulted in a very uncomfortable 3 hour journey for two passengers to and from our destination. "
" The car provided was smaller than expected (a regular A3 instead of an A3 Sportback). This resulted in a very uncomfortable 3 hour journey for two passengers to and from our destination. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by ROSEMARY - 14 March 2019
" Competitive pricing. Excellent clean car on pick-up with Easy SatNav - 6 gears and turbo. Very comfortable. "
" Smooth booking process. Easy pickup at Airport with little queuing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDER - 14 March 2019
" Good drop off, but staff very busy so I did not have time to wait for a receipt, I would really like one.... Please send one to me at info@teamascent.co.uk "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 14 March 2019
" FAULTLESS, EXTREMELY EFFICIENT AND PLEASANT SERVICE TOO "
" EXCELLENT IN ALL RESPECTS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 14 March 2019
" As above "
" Upgraded car and very efficient/ courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 13 March 2019
" I need a final invoice.Did not get it@ "
" Promised invoice by email . Did not happen "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PANAGIOTIS - 13 March 2019
" great company , new car, they upgradede my car for free only thing is at Geneva it is a bit confusing the Fench/ Swiss side drop off. that should be emphasised so drivers are aware.. "
" great company , new car, they upgradede my car for free only thing is at Geneva it is a bit confusing the Fench/ Swiss side drop off. that should be emphasised so drivers are aware.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARIA - 13 March 2019
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PETER - 13 March 2019
" Well organised and efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 13 March 2019
" all good "
" free upgrade, great car. all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VYTAUTAS - 13 March 2019
" No doubt, will come back next time "
" Exelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 12 March 2019
" Good "
" Excellent service at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 12 March 2019
" Fully met expectations for a smooth car rental experience. "
" Alamo seems to get it right every time. staff are friendly and professional, cars are good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LAURA - 12 March 2019
" Would happily recommend as process was simple, customer care excellent and no extra charges when at desk. "
" Staff were very helpful and the process was very easy, with clear instructions. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 12 March 2019
" Nothing extra "
" The drop off car park at Geneva is a total shambles. Each car has to navigate the entire car park to get to the correct vendor. It should be organised in rows, like every other car hire place on the planet "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by KEITH - 12 March 2019
" Overall v.good. Would probably recommend "
" Geneva Drop off - Chaotic.. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 12 March 2019
" Easy to book. Good prices. "
" Very smooth procedure. Staff had documented previous minor bodywork damage, and did not say anything to us about taking money from the deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 11 March 2019
" Excellent "
" Very straightforward booking and hire. Effortless pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 11 March 2019
" as above "
" Problems with traffic congestion within the car hire car park at drop off. Cars unable to leave prevented cars arriving for drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 11 March 2019
" Efficient "
" 30 minutes queue to check in then another queue to get the keys "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 10 March 2019
" See above. Waiting to hear for a refund for my £122.from you!!!!! "
" Forgot driving license and alamo refused me my booking would not accept fax from dvla. However hertz said it would accept. Very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JOAN - 10 March 2019
" Excellent "
" Lovely. Ustomer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LISAJANE - 08 March 2019
" Good service & good value always guaranteed "
" Always rent cars through Europcar .... never disappointed "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CELINE - 07 March 2019
" Picking up and dropping of the car was quick and easy. Price was fine. Car was almost brand New and clean. "
" Picking up and dropping of the car was quick and easy. Price was fine. Car was almost brand New and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 07 March 2019
" Very good - one thing that would make it better would be if all bookings were retained in account and accessible just by logging in rather than having to use voucher number etc (Your competitors do have this facility). "
" Excellent from start to finish "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by RODERICK - 07 March 2019
" Rude, unpleasant and expensive! "
" Appalling - I regularly hire cars in Geneva and this was one of the worst experiences I have had! The desk staff tried to push a different car on to me as the 4x4 was not ready and I had to insist on the car I had booked. The staff at the vehicle pick up were disinterested and surly. On return, no one was interested in dealing with my return inspite of 3 staff sitting around in the office chatting to each other. Overall an expensive and unpleasant experience! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 07 March 2019
" Fast and easy, even the bus driver was happy "
" Very good service, friendly staff in the busy airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 06 March 2019
" Had to cancel original estate car for a smaller car - process went good and money refunded within days "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 06 March 2019
" Would use again no doubt "
" Thanks for the upgrade, really enjoyed the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMUEL - 06 March 2019
" Easy service, although as we didn't go direct to the rental company we couldn't do Speedy Checkout or discuss the booking direct or set up the booking on the Europcar website. "
" Service and car were both excellent. Were a little more expensive than I had paid with other rental companies but no complaints. We were given the option to add snow chains but they were included in the car anyway so glad we didn't pay! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 06 March 2019
" Good "
" Generally good experiance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 05 March 2019
" Overall very happy "
" Only criticism was a wait of nearly an hour to be served as there was only one or two people at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 05 March 2019
" No further comments "
" Good rental with no problems so nothing to report. The measure of rental firms comes when there are problems. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADAM - 05 March 2019
" Great "
" All worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 05 March 2019
" I've used you before and will again "
" I was upgraded to a car that was too electronic - For the sake of a hire car, it was too complicated to undertake simple tasks. The touch screen was a pain to try to remove functions or even just to interpret the information "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALED - 05 March 2019
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by RYAN - 05 March 2019
" Only negative was car was expensive at £300 for one week Also there was an awful smell of cigarette smoke in the car on collection "
" Only negative was car was expensive at £300 for one week Also there was an awful smell of cigarette smoke in the car on collection "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by GEOFFREY - 04 March 2019
" Brand new ford focus st line "
" As good as it gets "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICIA - 04 March 2019
" - "
" I booked a compact 4 door automatic car with you on the 30th July 2018, to be picked up at Geneva Airport on the 12th February 2019. The full rental cost was paid on the date of booking and I received confirmation of this with a list of what was included in the rental cost. When I collected the car no mention was made of any additional costs outstanding and yet I now find that my husband has been charged an additional 361.04 Swiss Francs for additional items that are clearly listed on the initial agreement as included in the rental fee paid in July. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 03 March 2019
" very good car did the job "
" Ground staff very nice but also thought I was being taken for a mug as for asked about an upgrade!! why when ive booked that car also insurance do I want more no ive booked that car!! again every time I go go its the same thing. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CHERYL - 03 March 2019
" Excellent service "
" Excellent efficient service from beginning to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TONY - 03 March 2019
" Great "
" Easy collection and simple drop off. nice car too. Pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DUNCAN - 02 March 2019
" Very helpful and easy o use site, I just wish your pricing didn't change so much, you think you have a good deal and book only to find that the rate is lowered more at a later date! Easy to cancel and re book but a hassle "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MELISSA - 02 March 2019
" Your staff on the phone were rude and unhelpful. I'm going to warn as many people as possible about your company and the awful service I received. "
" I wasn't able to use the car hire I had booked and paid for because the rental company would not accept a Visa Debit. This is mentioned on the voucher and at the time of booking but not clearly enough. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by BENJAMIN - 02 March 2019
" very good, highly recommended "
" excellent service, do you have a loyalty card? I always use compare site, so I go with the cheapest deal. A loyalty can may swing to using auto europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 01 March 2019
" Great "
" Fab "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROBERTA - 01 March 2019
" None "
" Always rent from Hertz if possible. They are friendly and efficient and offer great no excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 01 March 2019
" Good "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by LANCE - 01 March 2019
" Good experience. No major issues. "
" Very good experience. No major issues. Would probably use again depending on cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 27 February 2019
" Great value car hire would recommend "
" Very satisfied with the service. Car was ideal fir purpose required. Staff very helpful at collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBIN - 26 February 2019
" Efficeint services with AutoEurope - was able to take advantage of sale offer after initial booking as no cancellation / alteration fees. "
" Surprising there was no queue at Geneva in half term and team didn't hard sell any insurance or car upgrade. Was a bit of a wait to get car keys at car park (mainly customer in front was faffing around) - but credit to Europcar they gave us a better car (almost brand new). Wish could do online checkin with them, but have to book direct not through broker. Half term car hire in Geneva is expensive though - but always has been. - £560 for 4 x 4 for 7 days. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KIERAN - 26 February 2019
" Very pleased with the car allocated and overall a very satisfactory car rental experience. "
" Very good service from front desk staff at Geneva airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RACHAEL - 25 February 2019
" Would definitely recommend. "
" Staff great, car great, easy to book and to pick up. Delighted with my rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDMUND - 24 February 2019
" Terrible customer service, very long wait at counter, wrong vehicle type made available. "
" 30 minute wait at the service desk. Vehicle booked wasn't available and apparently my reservation wasn't in the system. Reservation was for a 7 seat full size van. After a further 30 minute wait at the desk, a Toyota Land Cruiser was made available which wasn't large enough to seat all 7 occupants and luggage. Staff were unhelpful, unapologetic and frankly didn't seem to care. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 24 February 2019
" Please see above. With the exception of the extremely rude and unhelpful member of staff at the rental counter the car was in perfect condition & the rental & return process was smooth. "
" The gentleman at the counter was unbelievably unhelpful and rude. I asked about renting snow chains as we were travelling into the alps & French law states you have to have them in the vehicle. I asked to rent some and was bluntly told that this isn't possible with a 4x4 vehicle. No advice was given. I then suggested whether renting a 2 wheel drive vehicle was possible (so I could rent snow chains). The member of staff couldn't tell me how much more this would be "you'll have to look on our website". As a company routinely renting cars to people travelling to alpine ski resorts I would've expected at least a little knowledge or advice on show chains etc. We later spoke to two very helpful members of staff in the actual parking area who were able to give us sound advice & we reverted back to my original choice of a 4x4 vehicle which in the end turned out to have snow chains in the boot anyway (!). The whole experience was unnecessary had the initial member of staff been even slightly helpful. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID IAIN - 23 February 2019
" Hertz were excellent and car was well specified. "
" Hertz were excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 23 February 2019
" Still waiting for my receipt by email "
" Still waiting for my email receipt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 21 February 2019
" This was our first trip via Geneva and we were very pleased with the service we received from the staff at Alamo. The car was nearly new and easy to drive. The only problem we encountered was at the drop off as the fuel station next to the hire car return was out of order and we had to go searching for fuel. We found a BP garage nearby but had to wait 10 mins for them to open, this wasn't Alamo's fault just a Swiss anomaly. I'd definitely consider Alamo when I next book and will most definitely be using autoeurope. "
" This was our first trip via Geneva and we were very pleased with the service we received from the staff at Alamo. The car was nearly new and easy to drive. The only problem we encountered was at the drop off as the fuel station next to the hire car return was out of order and we had to go searching for fuel. We found a BP garage nearby but had to wait 10 mins for them to open, this wasn't Alamo's fault just a Swiss anomaly. I'd definitely consider Alamo when I next book and will most definitely be using autoeurope. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 21 February 2019
" Efficient, problem free and excellent car. "
" Couldn't be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 21 February 2019
" All good "
" All very smooth and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ELIZABETH - 21 February 2019
" The best part of the experience was being able to walk straight to the desk, with no queuing and the fact the process was so quick. I had the car keys within minutes of handing over my passport and credit card. "
" The entire process was extremely easy - from collection at the airport which took a matter of minutes, to drop off, which also took a matter of minutes. The car was really well equipped, comfortable and a great size to accommodate everything needed for a ski weekend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRYAN - 20 February 2019
" Always find Autoeurope well priced "
" I have already provided direct feedback to Europcar. My issue was that they initially gave me an Opel Crossland Automatic. I booked a Compact manual car. The guy at the pick up are was helpful and sorted me with a manual Seat Leon. It did take an extra 30 mins. I didn't feel the Crossland was a compact car similar to a Golf or Astra, it's is described as a sub compact SUV based on a Citroen C3 or Peugeot 2008, so not a compact car. I felt because I booked through Autoeurope for a reasonable price they just tried to give me any car. They also tried to charge a winterisation fee that was already included. Anyway Leon worked out well but the hassle at the start of your holiday isn't needed... "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JAMES - 20 February 2019
" Very happy. We will use Unirent again. "
" Excellent all round. Thank you. A good car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 20 February 2019
" The website was very simple to use, all important information was displayed clearly, and the price was incredible at over £100 cheaper than elsewhere. Only docking one point as my TopCashback claim didn't track automatically so I have had to open a case which I hope will be resolved without further issue. "
" Europcar were amazing. The counter was located inside of the airport with practically no queue, the lady was very polite and even gave us a free upgrade as we were a bit worried whether all of our luggage would fit. The car was immaculate despite her warning it had 'quite a lot of damages'. It made me a bit nervous that they would be extremely strict with the returned condition of the vehicle (plenty of horror stories out there), but after a fairly quick inspection I was given the all clear and that was it. Very easy, no stress whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 20 February 2019
" The ability to cancel/amend up to 48 hrs prior is great. "
" Desk is slow. What on earth takes so long??? "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 19 February 2019
" Please see my comments re Europcar above. A first class experience. "
" Skoda Kodiaq. Europecar car hire 2019 Excellent experience. Super clean new Skoda Kodiaq. The staff were very helpful at reception, the car was easily found after the short walk from the terminal to the car parking complex. The car return was 'painless' the chap who examined the car was also pleasant and courteous. Overall - full marks, a perfect start and finish to a a great skiing holiday. The following flight to Edinburgh was also on-time. What more could you ask for? Many thanks, Michael Croughan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 19 February 2019
" Very easy to book online Quick response Good price Let down by Europcar's poor service "
" Desk staff were not friendly at Geneva Airport- Swiss side Car staff in the car-park P51 where we picked up and dropped off were rude & unhelpful We witnessed the same treatment of other customers "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CHRISTIAN - 19 February 2019
" Pls read 3 "
" I had to fill up with fuel 4 times before drop off , whilst the petrol hose nozzle was blocked from putting more fuel in. The petrol gauge went down, after each partial fill up. I produced 4 invoices, but they charged me for a 1/4 tank empty at a high rate (£34) on a small car "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by RICHARD - 19 February 2019
" See comment above "
" They upgraded us to a very large van which was very difficult to park. During parking in a confined hotel car park we put a small scratch (about 10 cm long) on the side of the vehicle - no dent. They have provisionally charged us 600 Euros for this damage - which is an outrageous amount. We are now challenging it. As ever we were at the airport to catch a flight so did not have time to challenge them there and then - they know this and try and get away with overcharging. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 19 February 2019
" All good. "
" Everything was good except for a long delay at the pick up desk at Geneva airport Swiss side. It took 45 minutes of queuing before I finally got to the counter. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ARTHUR - 19 February 2019
" Easy booking. Nothing hidden. Straight forward "
" No hassle, no queues, Straight out the airport onto a quick shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 19 February 2019
" All went well "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TERENCE - 18 February 2019
" I did like the car. "
" I unfortunately hit the snow covered kerb with the wheel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEIRDRE - 18 February 2019
" Excellent, but remember this was not Unirent. "
" My contract from the desk was with Europcar - part of the same group but I cannot comment on Unirent. I had booked a manual 4x4 but the counter staff told me that they never have manuals so this should not be offered on the website. No problem to me but he told me that many renters don't want an automatic. The car I got was an upgrade and only had 2,000km on the clock which is not what I was anticipating from Unirent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 18 February 2019
" As above Complete crooks Would not recomend to anyone "
" Very disapounted. A small piece of pladtic fell off the car through no fault of mine. Googled part and it would cost £10 to replace and take 5 minutes to fit. They then proceded to charge me £750!!!!! Complete crooks!!! Would not recomens to anyone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARETH - 17 February 2019
" . "
" The whole process was very smooth and the car was exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CIARAN - 17 February 2019
" Best car hire experience for a very long time. "
" Best car hire experience for a very long time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GILES - 17 February 2019
" Great "
" V quick pickup registration and drop off. Excellent service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 16 February 2019
" See above "
" Waited nearly an hour to collect car, huge queue. No waits at any other car rental companies. Very poor way to start a short break. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BARRY - 16 February 2019
" i had to book the car hire the day before departure as we were let down by transfer company,and it was very expensive for 4 days hire "
" Car had scratch's all over "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by PETER - 15 February 2019
" Great service, will use again. "
" Great to have a free upgrade and an automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 15 February 2019
" Very easy No hassle free upgrade "
" Free upgrade to Audi A4Avant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 14 February 2019
" Fast and efficient "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 14 February 2019
" Blah "
" The positives were speedy collection and provision of a very nice suitable car. Negatives were being told of further costs - when I had specifically attempted to ensure that I would face no further charges on collection. Drop off was slow and tedious too! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMIE - 14 February 2019
" Great, definitely recommend "
" Tried to provide a smaller car (boot space) and had to argue to get an estate as originally booked "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 14 February 2019
" OK "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALAN - 14 February 2019
" No problems "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANNA - 14 February 2019
" All went very smoothly "
" Really easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LAWRENCE - 13 February 2019
" Generally positive apart from the attempted hard-sell upgrade at pick-up. Collection, drop off etc were all very quick and easy "
" Unfortunately we experienced a bit of 'hard sell ' from the counter staff to upgrade to a 4 wheel drive. The level of hire we had chosen came with snow chains which would have been perfectly adequate had w3 needed them-I felt this pressure was both arrogant and unnecessary. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 13 February 2019
" Good price, pleasant and helpful staff. Car was better than expected "
" Very helpful staff on picking up the car, offered to show us where everything was. Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARIE-CLAIRE - 13 February 2019
" It is always quick and easy to book with Auto Europe. I just wish the rental company would ensure there is a Manual vehicle available in accordance with the booking. "
" Even though I booked a Manual car I was asked if it was ok to get an Automatic. This happens on a regular basis. I did not agree and was given a larger car as it was the only manual Unirent had. My 5 rating is due to the fact that the windscreen was covered in ice inside (yes inside) and outside in the morning. I tried to exchange the vehicle in Lausanne but none were available and was told to go back to Geneva airport for an exchange or contact the emergency service - not suitable to me as I had 2 days of meetings and not time to drive to Geneva or wait for emergency service. In the end I went to the Vevey office who were extremely helpful and exchanged the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by WILLIAM - 13 February 2019
" My experience with Autoeurope was easy and quick. I would recommend autoeurope as a service to my friends and family. "
" I've got to say it was one of the worst experiences of organising transport in my life. The man at the counter in Geneva airport needs a lesson in customer service and to know it's fairly rude to insult your paying customer in French. After finding out they were unable to help me, I was left stranded in Geneva with no refund as they refused to help there and then. Added to this I had little funds to pay for another car and had to cross the border to the French side. Where a friendly and helpful man from Europcar got me on my way. I cannot stress how disappointed and unhelpful the whole experience was. And I can comfortably say I will never hire from Thriftys again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ENRIQUE - 13 February 2019
" Overall very good thank you "
" The only issue I have is that there was supposed to be a set of snow chains in the vehicle, but they were not left in the car. This could have been a problem if the weather conditions had been worse in our final destination. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAY - 13 February 2019
" Overall, good experience but let down by small details. "
" Two problems encountered. 1) Voucher said "winterization fee included" but system did not. Had to be sorted when returning car. 2) Lack of shuttles to/from terminal to car park added unnecessary delays. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 13 February 2019
" Everything ran so smoothly from pickup to dropoff. Car was amazing and have no faults. "
" Unurent used Europecar for the hire. Europecar were great. Everything went very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIKE - 12 February 2019
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 12 February 2019
" Excellent "
" Excellent and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 12 February 2019
" see above "
" Excellent service, great car, staff fab.Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANN - 12 February 2019
" good experience "
" Everything went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSHUA - 12 February 2019
" Great all round experience "
" Desk location is easy to find (Europcar rental desk) and has the latest opening times (12 midnight). Car got upgraded to a 4WD which was brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 12 February 2019
" The vehicle displayed a low tyre pressure warning so clearly not checked between hires. Also minor preexisting chips not mentioned on hire contract. "
" I specifically asked for Snow chains on the booking and was assured by Budget staff that the vehicle had chains on board, but this was a lie (I got them to check). I had to purchase my own chains which are no use to me now. If I had trusted Budget I would have been stuck on road up to Val Thorens without chains and been forced back. Very poor service. Staff couldn't care less. Why doesn't Geneva airport have some spare chains??? This is a safety issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by NORMAN - 11 February 2019
" Worked fine apart from drop off "
" Drop off Swiss or French side confusing and would not accept the car back if you get it wrong "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBIN - 11 February 2019
" . "
" Would have preferred to have been given the car keys at the check in desk rather than having to find someone at the handover point to get them. Otherwise all good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 11 February 2019
" Very good "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 10 February 2019
" very good "
" everything ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 09 February 2019
" lots of snow "
" good all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 09 February 2019
" As above "
" Waiting time was terrible. Not enough staff. Filling forms in took for ages when you already have our details. Car not checked and snow chains when we came to use them were broken so impacted on our travels "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by NICHOLAS - 08 February 2019
" Auto Europe have always been good for me "
" there are no toilets at the drop off area, and after a long journey it is concern especially if people have children "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 08 February 2019
" Make the rules clear. State clearly that you are a middle man. Sort out your relationship with europcar. I will advise people to always book direct and avoid pointless middle men. "
" 1) I booked with a Visa debit card but was told when I arrived only a Visa credit card would be accepted. This is absurd. Luckily the person I travelled with provided a credit card. It was embarrassing and a rule I have never heard of before. The booking stated "winter tyres included" well yes but there was a compulsory extra charge. Misleading and under hand. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAY - 08 February 2019
" Easy to use service.just handed over the auto Europe voucher and all was sorted. Return was easy. But I must say the return location on the ground floor of the car park at Geneva Airport. Is a very tight entrance. On a bend, with high curbs. So it would be very easy to damage wheels just as you are returning the car. Not the first time I have been there so I was aware of the problem. Be warned! "
" Excelent service.Car was ready at airport Europe Car desk. Not car I ordered but a fully acceptable alternitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SEAN - 08 February 2019
" very good "
" slow pick up because the systems were down but overall good expereince "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SUSAN - 07 February 2019
" all good "
" i like that enterprise come and inspect the vehicle with you both at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARC - 07 February 2019
" A "
" A "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PHILIP - 07 February 2019
" Perhaps it would be good to go through some of the technical details / mechanics of the car on pick up in order to have less trial on hit and miss basis as you go along...eg Ford's changing of gear system, automatic control of light system, cruise control "
" Fully satisfactory though the price bracket was high "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RARES - 07 February 2019
" N/a "
" Very good car! Appreciate the upgrade! The counter staff was extremely slow though! I waited 45 minutes in a queue with just 3 people in front of me. It's not even the staff member's fault! It's Alamo's extremely slow pick up process: the staff member had to type ALL of everyone's details in the computer, for each person in the queue. They also had to print loads of paperwork. Please have clients enter their details at the time of.booking so they don't have to wait 45 minutes when picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAM - 07 February 2019
" No hassle, very easy "
" Too service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 07 February 2019
" no "
" no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRENT - 06 February 2019
" Auto Europe were brilliant as always "
" Had to wait for 45 minutes to pick up car as their system was down. After a delayed flight this was poor. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 06 February 2019
" I've used auto Europe a number of times and never been disappointed by their services. "
" Very busy hire car team for pick up and associated wait, as you would expect, at a busy period. served efficiently and politely. We were offered a 4x4 car upgrade instead of hiring snow chains, however 4x4 cars at the ski resort were getting stuck so glad we went with the front wheel drive and snow chains. Drop off staff seemed incredibly busy and took a while to ask to be served. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 06 February 2019
" Very poor, getting charged for something when you were assured everything was acceptable, it being done in a foreign language. Delayed charge no reply to emails and difficult to get through to and get a call back "
" On drop off rep tried to pass old damage onto me, fortunately I'd taken photos and I was told no charges. When I got home I'd been charged £67 but the entire email was in Swiss/French so I couldn't read it. I replied asking it into English and nothing happened. I called the hire car company and they recommended I call the broker. It is very hard to make contact with this company as they only work half days, so I'll try again tomorrow- very unsatisfied "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by WAYNE - 06 February 2019
" Perfect vehicle although price could have been a little more competitive "
" Great customer service at Geneva airport "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 06 February 2019
" Trouble free "
" Trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAULA - 06 February 2019
" Friendly staff. Good car. "
" Gave me an upgrade to automatic which was really great. Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 06 February 2019
" Clear website "
" Nice guys. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PIETER - 06 February 2019
" I like the simplicity of autoeurope "
" Rental of the child seats was extortionate "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAKE - 06 February 2019
" Good so far but that will change if deposit is not returned "
" I still have not received my deposit back?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 06 February 2019
" GREAT "
" APART FROM THE QUEUE AT PICK-UP IT WAS A FAULTLESS AND EXPEDIENT PROCESS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FERNANDO - 06 February 2019
" The dollar booking reference I got from Auto Europe did not work to check in with dollar on line so I couldn't do anything until I got art the airport counter. It would have been useful if it would have saved me some time to get the car. "
" I got my car with little waiting time plus an upgrade to a medium size SUV The drop-off was meesy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CECILE - 06 February 2019
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JENNIFER - 05 February 2019
" Auto Europe website was easy to use and compared many deals "
" Unhelpful staff member on desk. After booking a manual he produced an automatic and after asking for a manual he insisted an auto was easier and would not listen to why we had booked a manual in the 1st place. Took a very long time to sort us with a manual "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 05 February 2019
" Very smooth - thanks. "
" Very smooth experience from beginning to end. Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MUIR - 05 February 2019
" No need to comment. "
" When retutning the car the parking area was total chaos. No room anywhere to park the vehicle, however the staff were as helpful as they could be, and quickly took over responsibility for the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 05 February 2019
" . "
" Long queues at arrival. They claimed we had damaged the vehicle which was just not true the employee by running her fingers around each wheel found a very minor scratch that could not be seen on a standing inspection of the vehicle particularly in the poor light of the garage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by STEPHEN - 05 February 2019
" none "
" very friendly check in staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 05 February 2019
" I thought i was getting a golf or equivalent size but in the event it was a Renault captur which was a smaller car so not quite enough space for our luggage and four men. "
" See below "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOBY - 05 February 2019
" The vehicle was mainly clean, had a few scratches that were noted on the collection form, this did not cause any issues when returning the car in the same state. "
" When we went to the rental desk to collect the vehicle, despite selecting the winter pack, they advised that snow chains would be an additional cost. This would be fine as I am sure it is somewhere in the small print. We declined this as we own snow chains at our apartment so hoped we would get up the mountain and fetch the snow chains if required. Upon arrival to our vehicle there were snow chains in the boot and another set under the boot floor. If this is something that is provided for the vehicles, asking for additional payment at the front desk is not really appropriate. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ADRIAN - 05 February 2019
" We got a brilliant car at a great price! "
" Everything was faultless! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 04 February 2019
" Excellent, efficient and great service. Would definitely use again. Thanks "
" Excellent, efficient and great service. Would definitely use again. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CATALIN - 04 February 2019
" We booked an Opel Zafira car which is 700l luggage volume car but we got offered a 400liters luggage volume car, an Opel Grandland - which is a considerable smaller car. We had to pay extra for a Ford C max "
" We booked an Opel Zafira car which is 700l luggage volume car but we got offered a 400liters luggage volume car, an Opel Grandland - which is a considerable smaller car. We had to pay extra for a Ford C max "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 04 February 2019
" the whole experience was easy and good "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 04 February 2019
" as item 3 "
" Geneva rental parking crammed with cars, very difficult to find return parking spot and simply far too many cars double parked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MARK - 04 February 2019
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 04 February 2019
" Easy online booking "
" All as required "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 04 February 2019
" Car was excellent no complaints "
" Collection desk clerk was not that friendly unlike his colleague at the side who was dealing with other people and was very friendly and enthusiastic "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 03 February 2019
" 8/10 "
" Great customer service. The lady in the desk was very helpful. Maybe just needed one more staff member at the desk. As there was only 1 lady and a long queue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 02 February 2019
" Generally very good. "
" Geneva airport rental return area is always chaotic - just not enough room, but this is the same for all rental companies. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 02 February 2019
" Overall very good but still feel like I have been mis-sold due to the winter tyres issue "
" Was not happy that even though I had paid up front, I was still charged extra for WINTER TYRES...I should have been made aware of this prior to purchasing the vehicle and not after I received my voucher from Yourselves. Not happy at all. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICK - 01 February 2019
" Could do with a better induction of how the car operates. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 01 February 2019
" Great service "
" Efficient and friendly pick up and drop off. Good spec car, clean and in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 01 February 2019
" No comment! "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 01 February 2019
" All good "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 31 January 2019
" great i just am still waitiing on my depisit money of £524 to still be put back onto my card even though it was signed off at the drop off of the vehicle etc ? "
" Hey , the car rental was a great exsperience wasnt the car i had ordered but the fiesta was great and really well equiped , the guy at teh car pick up was awesome and at drop off too, sadly i am still waiting for the deposit money to appear back on my card even though it was refunded at the retun of the vehicle ?? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by KEVIN - 31 January 2019
" very pleasant experience "
" perfect and very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSHUA - 31 January 2019
" Best prices around and cheaper than going direct "
" Check in at Geneva took nearly 45 minutes which is too long, although that's more a reflection on Alamo not having enough staff on during a peak period "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 31 January 2019
" Always use Europcar as provides best service at reasonable cost. "
" As usual, efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 31 January 2019
" Very good overall. "
" Very good overall. I understand that snow tyres cannot have snow chains fitted to them - the car had a sticker notice to that effect. However, on the day we returned the car there was heavy snow, and I thought I might have needed chains. It would be helpful if your counter staff explained that. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by RICHARD - 30 January 2019
" Excellent "
" Excellent service with the minimum of hassle. The best booking service out there "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 30 January 2019
" The quality big the car we got in the end was really good but not happy that we had to argue to get it. Parking situation for rental cars at the airport of Geneva is very badly organised. We were wondering if we really were in Switzerland "
" We were given a automatic transmission car instead of the manual one we had ordered 2 months before. After refusing and a wait we were found a manual 4 wheel drive which was fine. Not impressed! Why order beforehand if it is not reserved as promised? Bringing the car back was a nightmare. The garage is very badly signed out and there were no places to park. Luckily we were not in a hurry. Staff was friendly and tried to help as fast as possible. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 30 January 2019
" All ok and I think a bigger car than we booked. Very comfy and easy to drive with good winter tyres. "
" Always takes ages checking in can't you get a quick code or something to stop the endless pushing of buttons by staff behind the desk? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 30 January 2019
" Good easy to use website, but disappointed to find extra charges required at Geneva to get recovery/breakdown cover for travelling into France. Need to keep costs upfront and visible - feeling slightly cheated. "
" I have been hiring Cars from Geneva Airport for many years now and have found were far higher this year. I was even more surprised when the Dollar Representative told me I needed to pay another 35 SF for recovery outside of switzerland. I have never had to pay this previously for travelling to France and found it very disappointing having paid AE for the fully comprehensive cover/price for the week. Nothing more annoying than finding additional costs at the other end "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 30 January 2019
" None "
" Very good overall "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 30 January 2019
" everything good "
" everything good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HEATHER - 29 January 2019
" Easy & quick to use. Not cheap but I think it was because it was a busy period. "
" Excellent. It took a while to pick the car up because it was busy but when I got to the desk my details were already in the system which greatly helped. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRUCE - 29 January 2019
" Disappointing compared with 2 years ago, see above comments "
" I got no notification From you or Dollar that the franchise at Geneva is run by Hertz and was issued a Hertz car which did not hve the agreed snow chains only winter tyres as per our agreement , had to wait 1/2 hour for chains to arrive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROBERT - 29 January 2019
" Have used AutoEurope numerous times and again found the experience very good. "
" Very satisfied and would rent from Alamo at Geneva airport again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GORDON - 29 January 2019
" The service provided made a potentially fraught process very relaxed, and easy to deal with "
" Wonderful, efficient service at both Collection and Return. Upgrade on car was unexpected, and could not have been bettered - the right car for the right (skiing) holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 29 January 2019
" EASY TO BOOK. BAND NEW CAR. CHEAP RATES "
" BAND NEW CAR. EASY CHECK IN AND CHECK OUT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 29 January 2019
" Hassle free experience "
" Very good service. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVE - 28 January 2019
" Auto Europe obviously have very strong relationships and deals with their partners. This deal with Hertz was very efficient and the best value I could find on line. A++ "
" I can honestly say it was the best car rental experience I have ever had, The car was exactly as booked (a first), the handover was smooth as was the return. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 28 January 2019
" Efficient, friendly "
" V Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 28 January 2019
" Would definitely use them again. "
" Short queues, helpful desk assistant - very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 28 January 2019
" One of the best car hire experiences I had ever had. Thanks for making it a great start and finish to our holiday. "
" Very easy pick up and drop off. Staff were friendly and the car was in immaculate condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 28 January 2019
" Very easy no hassel "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 28 January 2019
" No comment "
" Surprised that nobody showed us how to use the sat nav or checked the car beforehand. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COSMO - 27 January 2019
" Awful "
" Booked within 24 hours of hire with debit card, was then told I had to have the credit card paid with when picking up the car even though I read a whole section on your website saying yoy "have years of experience renting hire cars without a credit card.... I also. I was then I could not cancel it because it was longer 24 hours before the pick up time but seeing that I booked it less than 24 hours before the pick up time this would have always been impossible. So was in fact no way I could get the hire car and have not been refunded. Not a happy customer! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by BRIAN - 27 January 2019
" This is the third time we have used the Company and cannot find fault at all "
" This is the third time we have used the Company and cannot find fault at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 27 January 2019
" Friendly service at drop off. "
" Good all round service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 27 January 2019
" As above Overall satisfied and will use again "
" Slow at airport counter - seemed like a new gir 30 minutes wait at garage due to some mix up with keys Fantastic car Incredibly slick and efficient drop off "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADAM - 26 January 2019
" Eurocars were excellent. University let me down as did not sort the baby car seat which I ordered during the original order and stated on my voucher "
" It was not made clear that the baby car was not part of the final price. Eurocars charged me an additional €50 for it which was disappointing. It was only by chance they had a car seat available as they had not been told by unirent to provide one "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 25 January 2019
" Car was great, easy to book, easy to collect, but stung for extra costs at end that have not been explained, credit card company investigating. "
" On returning to UK I have received a credit card card that is £35 more than expected, without any explanation, car was returned with full fuel tank and without any damage or delays, why extra cost? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 25 January 2019
" Ok "
" Slight queue of 3 at the counter. Small wait for courtesy bus. Excellent Octavia 4wd auto. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEAN - 25 January 2019
" Easy to use "
" Very nice car and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 24 January 2019
" Fantastic, could not have asked for better service. Nothing was too much trouble, everything was explained clearly and without any hassle. Wonderful staff I used them the previous week aswell and would always look to use them in the future. Thank you "
" All staff extremely helpful, friendly and efficient. Car selection excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AUSTEN - 24 January 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 24 January 2019
" n/a "
" All very efficient but check in could be a little more "friendly". Would prefer to receive the vehicle key at the check in desk rather than have to go to the office at the car park to collect it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by LUKE - 24 January 2019
" Would definitely use again. Great car in great condition. "
" Very good service. Only issue was that the Europcar desk agent took a long call without acknowledgement of me during the process. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 24 January 2019
" Quick and easy all good "
" Smooth and easy process very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 24 January 2019
" No problems,all went well with hire. "
" Easy to use, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 23 January 2019
" Very good; only issue is signposting to car returns "
" Very good thanks "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 23 January 2019
" Competitive prices and an easy online transaction - another successful rental with Dollar (managed by Hertz). "
" Swift & courteous service at all stages of the rental. Car clean & ready to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 23 January 2019
" Quick & efficient pick up & drop off "
" Quick & efficient pick up & drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 23 January 2019
" Lack of flexibility and dodgy business practice a concern. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 23 January 2019
" Very good, brand new car, great staff and very quick in collection and drop off. Highly recommended. "
" Very good, brand new car, great staff and very quick in collection and drop off. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BAPTISTE - 23 January 2019
" I would appreciate autoeurope to find a solution for me to get able to get thé car "
" Unable to get thé car because doesnt hold any crédit card. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by SIMON - 23 January 2019
" Terrible-read above "
" I was unable to rent a car because of the fact I did not have a credit card with me. Even though I had card details and 2 pieces of evidence of my identity, passport and driving license. I realise that is your policy but I do not understand how that is relevant in the 21st century. I use my phone for nearly all my payments and so it is rare that I carry all cards with me. I understand that I am at fault but I think you have probably lost a lot of customers because of your policy. It might need reviewing "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PHILIP - 22 January 2019
" great car great service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 22 January 2019
" As above I was not impressed with the Hertz service, the car was good but my experience was marred by the issue with taking the car out of France and fuel scam, I have not had any such issues before with National, Europecar and other hire companies. "
" My hire company was Hertz, as well as the normal hard sell for collision damage waiver insurance Hertz told me that as I was taking the car to France it would not have 24Hr help unless I paid extra money. The car was not full of fuel when I returned it with the same amount they charged me for extra fuel! "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ROBERT - 22 January 2019
" Your website allows no preferences to be specified e.g. size of baggage area. "
" Car provided was zafira which is 20% smaller than the sharan we ordered. Avis claimed of course that they are same category! Five adults with skiis had a very uncomfortable journey with heavy baggage on laps. At Geneva the transfer to the car park is very unpleasant--- crowded buses with no assistance loading skiis into the very high rack. I see no reason why CHF14 per day should be charged for 2nd driver. Because only one person is driving this car at any one time. It adds no extra risk to the rental company. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by KEITH - 22 January 2019
" Overall good "
" My voucher did not arrive after booking, I had to call the Auto Europe office to get the voucher emailed. However the car was excellent and performed very well in snowy conditions. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 22 January 2019
" No problems at all, east rental pick up and very quick and efficient when returning the car, very pleasant experience. "
" No problems at all, east rental pick up and very quick and efficient when returning the car, very pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 22 January 2019
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by VANESSA - 22 January 2019
" Return signs not clear. Entrance to drop off too narrow "
" Windscreen was extremely greasy on the INSIDE when collecting "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 22 January 2019
" Overall a good service and prices from Autoeurope with inclusive excess cover are excellent. "
" Car was nearly brand new, high spec and staff were efficient. Service was quick. They did try to upsell insurance and questioned the extra insurance I had purchased through auto Europe when reserving. The only issue is the return of the vehicle, the garage is very tight and as they leave cars abandoned in the lane it is a nightmare to park, get out and retrieve belongings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LLOYD - 21 January 2019
" Will be booking again next month! Great service. "
" Professional and efficient. Great price with a stunning vehicle too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 21 January 2019
" All good......Excess Ins could be cheaper. "
" All good. Tyre chains provided --no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 21 January 2019
" expensive but good "
" expensive but good "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GILLIAN - 20 January 2019
" website easy to navigate "
" first time user, and found the whole process efficient. Friendly and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 20 January 2019
" Awesome as always! "
" You upgraded me to a 4wd when you realised I was heading to the alps. Very kind! The guys at the desk (Swiss side Geneva airport) have never let me down. Always friendly and helpful and efficient. I've rented from almost every desk in that place, and Europcar is by far the nicest experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DENISE - 20 January 2019
" the free bus service at Geneva to go to the car rental is awful - just as we arrived at the bus stop the driver saw us yet just drove off - making a sign get the next bus - we had to wait 15 minutes in the freezing cold to get the next bus. Then there was a changeover of drivers and the two drivers just spent another 5 minutes chatting with each other before eventually taking us to the car rental - while all the passengers sat or stood there waiting for them to finish their conversation - which trust me was not an important one. Car hire great - airport arrangements = poor "
" everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 19 January 2019
" This is the second time I have used Auto Europe and have found the prices competitive and the communication excellent. I was impressed this time with the inclusion of the excess insurance included "
" On arrival at the Budget desk I was subjected to some vigorous 'upselling' which I declined. I did accept the offer of snow chains at the verbally quoted cost of 22 euros. I was very disappointed when checking my credit card statement today that I had been charged £33.06! I would like this investigated. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 19 January 2019
" a good supplier at a good price with no hassles "
" The whole process was smooth. We picked up the car on the swiss side. We upgraded to chains. The only minor point is that the staff member was fairly insistent we did not need them due to our location of stay. However, in France I believe that there are requirements in the Alps to carry them. In addition, the forecast (and actual snow that fell) was significant and if we had needed to drive the car on the sunday and monday of our stay we would definitely had to use them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBBIE - 19 January 2019
" The efficiency of car hire could be greatly improved if the licence and passport checks could be done remotely prior to car collection. "
" As with all companies the collection process is inefficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEWIS - 18 January 2019
" Good rental and reasonable price, however got charged extra after rental for items that should have been covered accrding to rental voucher. "
" Received invoice for 50 pounds after getting home for licences, taxes, premium station charge and VAT - all of which was supposed to be included in rental according to rental voucher. Mailed Europcar - no response! Mailed AutoEurope - also no response! "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by WILLIAM - 18 January 2019
" Good value and generally fine. "
" Everything was fine except the drop off. Europcar who manage Unirent at Geneva Airport only had one rep available who was dealing with another customer who had damaged their car. Didn't really have the time to wait around, so left the car unchecked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 18 January 2019
" No problems "
" They were very efficient and helpful on collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 17 January 2019
" . "
" Check in counter staff were very friendly The car did have some damage which was not noted on the hire agreement The drop off staff were less friendly - there is much greater attention to detail regarding the condition of the car when dropping off compared to collection! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 17 January 2019
" Excellent vehicle provided. Fast and efficient service "
" Excellent vehicle provided. Fast and efficient service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 17 January 2019
" Europcar in Geneva doing fine. "
" No fuss, no nasty surprises. Car was larger than expected, perhaps they had run out of small cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHARLES - 17 January 2019
" all good your side "
" everything was good except at return. The car was checked over by a europcar chap and when I asked for a receipt for the return of the car he said I would be sent a final receipt by email. I am still waiting!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEREK - 17 January 2019
" Very efficient and professional "
" Very efficient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 17 January 2019
" Used many times never had a problem "
" No problems, smooth pick up and drop off. Amazing car upgrade at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AISHA - 17 January 2019
" If this gets resolved I am happy to change recommendation scores "
" We filled the car tank upon drop off but the gauge did not match the full tank - it was a tiny notch down. the gentelman on drop off said this is a common fault with this car and suggested we check the credit card to see if we got charged. No one got back to us re the fuel scenario because they were to check on the weekday. Please can someone get back to us re refunding the money we were charged by enterprise for fuel when we returned the car with a full tank "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CLAIRE - 16 January 2019
" Our ratings would be very high were it not for the double payment. Once resolved we will happily change this. Thank you. "
" The car was excellent thank you but we have been charged twice. Firstly at the time of booking - 5th November, £372.94, then on returning the car on the 12th January to Avis, £392.00. Please could you look into this as a matter of urgency. Thank you. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 16 January 2019
" Apart from the extra cost of upgrade the service and vehicle were efficient "
" The car I had booked was not ready and I would have to wait over an hour for it as our plane had got in early. As I had two young children I had not option to upgrade the vehicle to one they had as we had a long transfer "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DAVID - 16 January 2019
" Using Auto Europe again worked well although there did not appear to be a discount. The comparison across the providers allows me to choose the best value option. "
" When I collected the car they did not want to look at it when I reported extra scuffs and scratches. They just told me to take pictures. When I returned the car they did not want to look at it, they just wanted the key handed in at the office. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALAN - 16 January 2019
" perfect - no issues and enjoyable driving. "
" Courteous and stress-free pick up and drop off at Geneva airport. Very good vehicle, and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARETH - 16 January 2019
" Excellent all round "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 16 January 2019
" Same as above, "
" My only frustrations are that when you buy the advanced insurance when you book the car you are then asked to buy it again by the company you are actually renting with. Also, we had to pay breakdown cover because we were going to France, this should be included particularly as I made it clear on the booking that we would be travelling to France. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 16 January 2019
" Still waiting for a reply to my email after 6 days "
" We booked a 4WD as were going to a ski resort but Alamo didn't know the vehicle they supplied was 2WD which got stuck, meaning I lost a day of holiday getting it sorted and inconveniencing my family. I emailed you about it 6 days ago but had no reply. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ANTHONY - 15 January 2019
" Good service , staff helpful and knowledgeable. "
" All very good apart from the signage from the Airport to the Car Hire area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 15 January 2019
" Overall, pretty good. Had to wait a short while to be taken from the Airport terminal to car park to collect the car. The same on return. Only about 10 minutes though. "
" At Geneva airport the car was provided by Hertz. Although hired in Switzerland, breakdown cover was not extended to France. Wasn't told about that beforehand eventhough it was specified that driving into France was going to happen. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 15 January 2019
" Overall positive "
" Long wait to pick up car. Also a small (approx £5) additional charge which I didn't understand but wasn't going to waste time arguing about given the 40 minutes I'd already waited. Car was virtually brand new and excellent. Drop off extremely efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 14 January 2019
" none "
" none "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOMENICA - 14 January 2019
" This company is a scam,I will never use anymore and I will share my experience on all social media "
" I couldn't use the service I paid because at the uni rent desk in Geneva they didn't accepted my debit card. I asked for refund because they didn't find a solution for me, I called your customer service , I had no support, also the phone operator said that any of the other supplier didn't have a car available and this is totally disappointing. This company is a scam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ADRIAN - 13 January 2019
" Thanks AutoEurope, will use again! "
" Good, have used you in past to hire a car at Toulon in France. When at Geneva Airport it so happened our Dollar hire was handled by Hertz, but that was even better as used them elsewhere around the world. They kindly gave us an upgrade free, brand new car. As a comment it would be handy if a small map showing car rental location area at any airport and road system with nearest petrol stations can be paper run off when hiring. I had to use my satnav system on my phone, so managed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 13 January 2019
" q "
" q "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 13 January 2019
" You won't do anything about this "
" Collection of vehicle waiting in queue for 95 minutes "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIE - 12 January 2019
" Every time I hire a car from auto Europe /unirent Geneva i am so pleased as I always get a great sevice and a fantastic car , I never book a car with anybody else Thank you DF and JF "
" We always use unirent at Genava airport the staff at the check in desk are very helpful and returning your hire car is so easy See you all soon "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 12 January 2019
" AutoEurope voucher indicated that snowchains should have been provided. Dollar paperwork indicated not - so I ended up at my snowy destination with no snow chains. Luckily it wasn't a problem but it could have been. Dollar and AutoEurope need to make sure they are in synch with each other and not have the customer have to sort things like this out. I contacted AutoEurope and they said I should contact Dollar - a highly impractical suggestion given that I was already at my destination before I realised the error. "
" AutoEurope voucher indicated that snowchains should have been provided. Dollar paperwork indicated not - so I ended up at my snowy destination with no snow chains. Luckily it wasn't a problem but it could have been. Dollar and AutoEurope need to make sure they are in synch with each other and not have the customer have to sort things like this out. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 11 January 2019
" Excellent set "
" Very welcoming pleasant and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 11 January 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VICTORIA - 11 January 2019
" See above. No idea if unirent or Autoeuropa responsible for charging extra without asking or informing me but either way doesn't make me want to use the service of either again. "
" We were happy with the rental until we were charged extra after our return with absolutely no explanation as to why this was. The staff were happy with everything on the return of the vehicle and I feel strongly if you were going to charge extra you would have told me why! Can't get through as you only work until 1 pm each day! I work until 7 pm in my business and can only call in my lunch break. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 11 January 2019
" Easy to use "
" Very efficient and easy, excellent car. Expensive though but all agents were the same . "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PENELOPE - 11 January 2019
" I think the brokers site promoting auto Europe mislead the customers Hidden costs may exceed the value of the rental This must stop "
" When arrived to the counter we realised that the full cover insurance we prepaid was not valid. We had to pay an extra nearly 500CHF to get the insurance cover we chose in the first place "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 11 January 2019
" Easy to use website "
" Regular visitor to GENEVA and hire cars always taken to France - had to pay extra for breakdown cover to cover France .... not sure if standard across all hire company's "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GWION - 11 January 2019
" Unsatisfactory, and I wont be using Unirent (Europcar) again "
" The hire was sold to me on a Jeep Cherokee 4x4 or similar, but I was offered a VW Sharan- which is not at all similar, and in fact a considerable downgrade. I had no opportunity to challenge this at the desk as my family and a queue of people were waiting behind. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PHILIP - 11 January 2019
" Overcharging of licences and fees by the rental company without telling me. Hidden in the cointract - they are unable to confirm what exactly those fees are for - these were supposed to be included in ny rental through Auto Europe!! "
" Unirent (Europcar) charged me 42 CHF extra for some kind of licnences and fees which should have been included iun my rental. I am not happy about this and the coordiation between Auto Europe and the rental provider. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by DAVID - 11 January 2019
" No issues would use again. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARIA - 11 January 2019
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 10 January 2019
" I have use Auto europe for many years and will so as such good prices "
" There was aproble with a tyre, I have emailed customer services direct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SARAH - 10 January 2019
" Auto Europe have always been very helpful and I use for all of my work car hire. I will never select Europcar again however. "
" I was charged extra for winter tyres, I have never been charged this before. I dropped the car off 45 minutes later than stated on the voucher and was charged for one extra day, all other providers have been flexible with small timing discrepancies. Counter staff weren't particularly helpful when I queried the above and told me to contact auto Europe even though it was europcar adding the extra charges. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 09 January 2019
" As always, very happy with Auto Europe "
" Slow moving queue with Budget/Avis. But car very good quality and new once received "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GUY - 09 January 2019
" I have used Autoeurope many times before. However, after my awful experience with customer service, in which I was spoken to more rudely than I have been by a customer service assistant at any other time in my life, and subsequently received an unsatisfactory series of emails that did nothing to resolve the problem, I shall not be using the service again. Furthermore, I am in the process of advising everyone I know never to use Autoeurope either, whereas I did frequently recommend them in the past. I have not yet exhausted all my options for getting my money back. I am currently pursuing a dispute with my credit card company to recover the full cost, and will resort to a small claims court or other legal action if required. Rudeness and terrible customer service aside, is totally unacceptable that either Autoeurope or Unirent can withhold my payment having denied me the service I had paid for. "
" Unirent refused to issue me with a car because the licence card I had in my possession was out of date. I hold a valid licence, which could be verified by going to the DVLA website, but the member of staff refused to do so. He then refused to refund me my £180 payment, despite failing to provide me with a service. In so doing he spoke to me extremely rudely and dismissively. Whilst he could have easily checked my license details online, I accept that in a different jurisdiction this may be against their terms of service. What I do not accept that this company is currently engaging in theft by refusing to refund my payment. In this matter, Autoeurope has been incredibly unhelpful and I am entirely unsatisfied with the way in which my query has been dealt with. I am also dissatisfied with the rudeness I received from both Unirent and Autoeurope staff in a situation wherein I was left stranded at Geneva airport and forced to take a very roundabout and expensive series of bus journeys, whilst not even receiving a refund for a total failure to provide a service for which I had paid in advance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ALASDAIR - 09 January 2019
" Service at pickup could be improved and Geneva is an awful airport for car rental "
" I rang on Sunday to confirm the location of key drop off and was told it was in terminal. On arrival at 5am there was no marked box. Hertz was well marked. I had to leave keys on Avis desk as flight was at 7am "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADAM - 09 January 2019
" No problems "
" Car upgraded. Whole experience very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BEN - 08 January 2019
" Staff trying to frighten me into the insurance and were inflexible and unfriendly "
" As below "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 08 January 2019
" Altogether, very good. No complaints- indeed very happy with the whole experience. "
" Very good. Lovely car. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVE - 08 January 2019
" N "
" Ridiculously expensive, profiteering! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GREG - 08 January 2019
" Auto Europe side of things was fine. "
" Collection of the car at Geneva airport was extremely slow. 4 desks operating and only about 5 people in front of me in the queue, but it still took more than an hour from joining the queue to walking away from the desk with the keys. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTIAN - 08 January 2019
" Our view is that the rep was trying to protect his staff by pinning the accident on the next unsuspecting renter. Outrageous!!!! "
" When we collected the car we inspected it before entering the vehicle. It had been parked crashed against the wall of the car park hitting a steel beam. We went to report this and the budget rep said just take a photo. I insisted they inspect and note the damage on the form. Eventually one guy came out and then blamed us. He said this happens a lot and we must have crashed it. He also said that his staff wouldn't leave the wheels on full lock like they were. However, I argued I had not even sat in the car and they must be able to a. track the last journey time on the computer, have cctv and why would the wheel be on full lock when there was a card parked next to it and the space was tight requiring the driver to back straight out. The more likely explanation was when the car was parked that bay next to it was empty and the driver just swung the car in. Eventually the budget rep backed the car out himself and agreed to note the damage to the bonnet on the form. The budget rep confessed maybe one of his guys did it when moving the cars. A very stressful experience and we were worried about it all holiday. The notes on the form were scribbled and only reflected on our copy not carbon copied to their report. Had we lost the paper we would have been liable for the damage. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ALARIK - 08 January 2019
" All good - nothing to report; very smooth experience. "
" Fabulous car (Opel Zafira) and quick service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 08 January 2019
" Well done "
" A great experience all round. Well done "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 07 January 2019
" Quick and easy. No problems. "
" Very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 07 January 2019
" As above "
" Generally pleased with service and unexpected upgrade but experience spoiled by credit card issue at counter "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 07 January 2019
" A really great experience. "
" A really great experience good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAN - 07 January 2019
" Had to pay for upgarde as Unirent and Auto Europe could not decided who was at faultawaiting refund "
" Problem on arrival as car type not available in Manual as booked, it took over an hour to resolve this. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 07 January 2019
" see above "
" Excellent. A few points to make it even better: can the admin part of the process (10+ minutes at the desk) be done on line in advance? provide a wallet size card of important tel numbers if things go wrong Advise (map?) of petrol stations near airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 06 January 2019
" Regularly use Auto Europe because their booking process is straightforward and transparent, no credit card fees and ability to easily amend / upgrade booking without penalty. "
" Unirent (Europcar) are by far the best car hire supplier at Geneva airport. Their customer service is efficient and friendly without any "hard sell" for additional insurance products and their vehicles are of a high quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIET - 06 January 2019
" Very efficient and not too bad price "
" Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 06 January 2019
" Found all staff very helpful and made it a painless trip "
" Can't fault service staff were very helpful very nice car this is the fourth time we have used yourselfs look forward to our next trip . Y "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 05 January 2019
" Everything was exactly as planned. Web booking aith AE. Excellent. (that included up grading to a bigger car adn cancellinghte previous booking. All seamless. An very easy.) Staff at Geneva. Excellent. Car? perfect. Returning car? excellent staff dealt quickly with vehicle. 10/10 service whole way though. "
" Everything was exactly as planned. Web booking aith AE. Excellent. (that included up grading to a bigger car adn cancellinghte previous booking. All seamless. An very easy.) Staff at Geneva. Excellent. Car? perfect. Returning car? excellent staff dealt quickly with vehicle. 10/10 service whole way though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHIEU - 04 January 2019
" Easy booking process, good price, never been disappointed. Rent regularly (twice a year for last 5 years) "
" Seemless experience. Bit slow to get the keys but then all went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LESLEY - 03 January 2019
" Booking around Christmas - need to know which franchises close early or on Bank Holidays "
" Think chains should be free of charge in winter in certain areas. This is more of a safety feature than a optional extra! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EMMA - 02 January 2019
" This is Hertz's problem and not that of AutoEurope. The thrifty desk at the airport was closed so we dealt with Hertz. The staff at the desk were fine and the car was very good, it was just the pick up staff that were incompetent and very unhelpful. "
" We had booked a car seat but on arrival at the pick up we were told that the seat was in a Hertz van parked beside the office. Unfortunately the battery for the key to the van was dead and it took 50 minutes for them to jump start the van and get the car seat out. Meanwhile we were waiting in the cold and our baby was getting more and more distressed. The staff seemed to think this was a normal occurrence but both my child and my mother were sick afterwards. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GUENTHER - 02 January 2019
" Overall satisfied "
" Drop-off took a little while due to several drop-offs at the same time and not much space to park the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GEORGE - 02 January 2019
" Excellent "
" Its always a pleasure using Europcar especially in Geneva, I have a premier membership and it speeds the process up , staff are always courteous , helpful and its always my first choice :) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 02 January 2019
" Very happy! "
" Better signage for out of hour key drop & about bus transfer to terminals would be handy, ive done before so knew but people around didn't know where to drop & time of bus etc.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 02 January 2019
" Would definitely recommend to any friend. "
" Friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASON - 01 January 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 01 January 2019
" Very disappointed by the response when I wanted to shorten the hire period. I asked to move the start date back one day, reducing the hire period from 10 to 9 days and was asked for an extra £50. When I pointed out that It was a contradiction to ask for more money for a shorter hire period I was told there was nothing they could do. So I phoned Enterprise and they made the amendment without charge. "
" The whole hire experience went well. The staff were very helpful when I wanted to amend the booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 31 December 2018
" GOOD VEHICLE "
" GOT THE VEHICLE WE REQUESTED,FAST,EFFICIENT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 31 December 2018
" As above, all good. "
" Excellent service and a good car, all at the right price! I'll be back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIEN - 31 December 2018
" very good and easy booking "
" Battery went flat the day before returning the car and main console was asking for an "authentication code". Had to spend hours on the phone with many people @ Budget, including getting a emergency assistance to recharge the battery... "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GILLIAN - 30 December 2018
" I will continue to use auto Europe in spite of this experience. "
" The representative at the pick up was offhand although did provide information regarding a previous hire and confirmed that the LAF charge should not have taken place. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COSMA DAMIANO - 29 December 2018
" Amazing "
" Amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 28 December 2018
" stress free rental thanks "
" stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHIL - 28 December 2018
" Always my first choice had to change dates and it was very easy to do "
" Bigger and better car than was booked and very easy to do business with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 28 December 2018
" Used Auto - Europe for years . Foolishly used another company and got stung on cheap deal with no CDW . I will in future use Auto -Europe as they are a decent company with clear terms and great customer service "
" Excellent car very efficient no annoying up sell tactics "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VERNON - 27 December 2018
" I have submitted a complaint which was not dealt with satisfactorily. "
" I was upsold on a false basis. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by EMMA - 27 December 2018
" It was very good "
" Actually got the car from Hertz! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 27 December 2018
" . "
" It is always a slow process at the collection desk and often a que. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AUDREY - 26 December 2018
" very good car "
" very good car, very fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIENNE - 26 December 2018
" Professional, quick and friendly. "
" Very easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 26 December 2018
" After arriving at the airport I am looking for a quick and efficient service and which was provided "
" Very friendly and efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRANT - 25 December 2018
" Overall a good experience. "
" Car hire was very easy and at a competitive price. Pick-up and drop-off was not so easy with young children due to bus in/out at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 25 December 2018
" Great no problems very polite staff. "
" Overall very good. I have rented several times with them before and this time I was upgraded to a great car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMIE - 25 December 2018
" I didn't like my experience with Avis, it gave me so much stress during the trip. "
" The staff were pretty rude and not helpful when we picked the car up. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CHRISTOPHER - 25 December 2018
" Worked well "
" Efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JASON - 24 December 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOHN - 23 December 2018
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 23 December 2018
" Have used autoeurope on a number of occasions and always find the process simple and efficient and with the best deals. "
" Very helpful to deal with, no pressure on buying extras and offered me a brand new car - can't get much better than that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 23 December 2018
" Good website "
" Heated rear window didnt work "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ROBIN - 23 December 2018
" Not good. Why did I get charged extra for roadside assistance.. I checked if it was ok to use in France - at no point did anyone say I would have to pay more for this. Please refund this charge of 38CHF ASAP. "
" Not good. Why did I get charged extra for roadside assistance.. I checked if it was ok to use in France - at no point did anyone say I would have to pay more for this. Please refund this charge of 38CHF ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 23 December 2018
" X "
" Brand new car and an upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANET - 22 December 2018
" Recommend "
" Very easy procedure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TANIA - 22 December 2018
" No problem with Auto Europe. All went to plan. "
" No problems with Dollar. Everything worked smoothly. Decent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 20 December 2018
" Everything as expected. "
" Unirent in Geneva is serviced by Europcar. I have had bad experiences with them in other countries but not their Swiss operation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 19 December 2018
" Should be clearer that a credit card is mandatory. "
" Awful service at counter in Geneva. Barely acknowledged we were there. In the end we couldn't have the car as we don't own a credit card. This is not the reason for the low review though, the gentleman at the counter was terrible and shouldn't be working in customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by HOWARD - 19 December 2018
" Quick take up and drop off. "
" Quick and efficient.pleased to be offered a choice of automatic and manual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 19 December 2018
" The experience at the front desk was good principally because we arrived at a quiet time of day. When it is busier there can be. Significant delay with no extra staff being made available.The need to register at the front desk before going to the car park to collect the vehicle should be avoidable by gathering more information when booking. This would be a significant improvement in your service. "
" When I contacted the customer service the member of staff I spoke to tried to convince me that I did not need snow chains . This was factually incorrect as I was driving in the high alps where snow chains are mandatory in snowy conditions. You should provide clearer advice as to what legal requirements are "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 19 December 2018
" Good all round experience again, I always book via Autoeurope. "
" Generally all fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MARTIN - 18 December 2018
" Keep the price competitive and it can't be umproved "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CAROL - 16 December 2018
" everything great "
" everything great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHERINE - 14 December 2018
" Always excellent staff "
" Brilliant desk staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 13 December 2018
" I require the charge from Hertz of £172.92 to be refunded to my credit card. "
" I have been charged twice, once by Auto Europe and again on my credit card by Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by MARK - 12 December 2018
" Very good condition car "
" Overall really good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 12 December 2018
" Once again a first class experience "
" The usual efficient service from Unirent with super upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 12 December 2018
" Good efficient economical service "
" Service was fine. Only issue was the car I ended up with wasn't even close to what I ordered. I appreciate you are not guaranteed what you select but staff didn't even entertain a swap. The counter staff member also didn't want to reveal the car I was going to get - presumably she knew it wasn't what I wanted. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MICHAEL - 12 December 2018
" All good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 11 December 2018
" Autoeurope as good as ever. "
" Excellent service and lovely Car. No rip off charges. I left my house keys in the car and the man from Europcar rang me up to tell me and i then had time to get them back before my flight. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HENRI - 09 December 2018
" The car was a new Peugeot which was very well equipped at a very competitive price. "
" Although the counter was closed, Hertz took responsibility ouf the transaction and all went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 07 December 2018
" Just great, quick and quality car "
" This was the second time we hired and again it was professional and high quality vehicle, excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 06 December 2018
" Only one person serving on. Sunday morning Alamo were the only company with one staff memeber Soooooo slow. Theee customers in front of me so I lost half an hour "
" There were no quests at any other rental company Only Alamo / Enterprise Only one person serving Took an age with each customer in front of me There were three customers taking 10 minutes each I lost half an hour and was late for my meeting "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by GLENDA - 04 December 2018
" See above "
" This time was a good experience. I never recommend any rental business as I have also had bad experiences. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMIR - 03 December 2018
" Was very good indeed "
" Very good indeed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MARK - 02 December 2018
" See above "
" All good but check in was slow! Surely a lot of info could be pre entered inthe computer system? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUSANNA - 29 November 2018
" Nice people easy process "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RUSSELL - 29 November 2018
" very friendly and helpful staff. "
" The only negative was that both Auto Europe and I had problems contacting the Europcar Desk at the airport after they'd specified that we should contact them if we were going to be late - there was either no answer, permanently engaged or put on hold. As it happens we arrived later than it said on the voucher, but there was no problem getting the appropriate vehicle, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 28 November 2018
" I often hire from GVA and service from Hertz rates with the best. "
" First class service in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RACHEL - 25 November 2018
" All went smoothly, as ever. "
" Fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by FRANCOIS - 25 November 2018
" Fast to check in, and drop off. "
" Great service at both desks, check in and pick up. Always happy with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THIERRY - 22 November 2018
" Excellent service and lovely car at good price "
" very efficient service, vehicle was as we expected, Price for car hire very reasonable . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERTA - 22 November 2018
" I always use Auto Europe and recommend to all my friends. "
" Very impressed with customer service at rental desk. Car excellent. Good all round experience. Will choose Hertz again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 21 November 2018
" Ok "
" £100 for 2 booster seats for a day and a half is a joke "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ELIZABETH - 21 November 2018
" The staff at Geneva airport were efficient and courteous. Please pass on my gratitude for returning the wallet to them. We are returning in January and will definitely book again. "
" The car was available through Alamo and I liked the fact that they checked the car thoroughly with the client before and after the rental. Sadly I missed the fact that I had dropped my wallet under the driver's seat but realised as soon as I returned to the UK. We phoned Alamo at Geneva Airport who said they would post it back and charge it to my card. My only complaint was that it was not sent for over a week and we had to phone again but my wallet arrived three days later well packed and with everything inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VICTORIA - 21 November 2018
" n/a "
" Incredibly slow process to pick up vehicle. Vehicle i ordered was not available. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by TOMAS - 21 November 2018
" Hertz said that our voucher is wrong no insurance included and we had to pay all once again and hertz recomonded to us contact you for full refund so im going to do this "
" Fine "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 19 November 2018
" Very friendly, helpful and knowledgable staff. Car was in good condition. Not many spaces for returning the car at the airport but not a major issue. Very happy and would definitely use again. "
" Although the lady at the counter in the airport was doing a good job, she was on her own where as all the other car rental businesses had 2 to 4 members of staff on the counter. The wait was not too bad though but could have been quicker. Everything else was top class. My car was upgraded too. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAM - 16 November 2018
" Not really sure what auto europe is... "
" Very pleased to be upgraded for free - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BARRY - 14 November 2018
" All good. Very happy. "
" I did have to point out some extra damage on the car but the staff were very good about it. I noticed that the previously-unseen had all been added to the condition report after I returned the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PETER - 14 November 2018
" Good vehicles and pricing "
" Generally a great experience. I tried to book further vehicles from Unirent but none were showing up on your website for my dates in February and March 2019. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICK - 09 November 2018
" I will in future not be as trusting and demand that fuel levels etc are recorded so that when returning the car I have something to compare with. "
" Very disappointed on returning vehicle as staff said fuel tank was not full although we had filled to a level above that which we received on picking up vehicle. Fault I guess by initial level of fuel not noted by staff when we picked up car. I did ask if this level was a full tank! Felt staff treated me like a cheat. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 08 November 2018
" All good "
" Very impressed with Alamo staff - efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEFFREY - 08 November 2018
" Superb car "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DENIS - 07 November 2018
" Simple and reasonably priced "
" Just like all other companies "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ARTHUR - 07 November 2018
" I was not informed that I had to pay additional €35 to get breakdown cover when in France. This should have been informed to me upfront - if I had known, I would have used another provider "
" I was not informed that I had to pay additional €35 to get breakdown cover when in France. This should have been informed to me upfront - if I had known, I would have used another provider "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DARREN - 07 November 2018
" Great "
" Lovely staff at europecar, very happy with upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 07 November 2018
" Easy to use website, good service "
" Agreed an upgrade at the counter, helpful friendly staff, lovely car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 05 November 2018
" Best price and excellent service "
" Quick, efficient, no hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LLOYD - 05 November 2018
" Quick and efficient, a great service. "
" Excellent, really impressed will be back in January. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 04 November 2018
" An overall pleasant experience which has not always been the case with other car hire companies ... especially when I mention we have our own excess car insurance "
" Very pleased and no problems during the hire. Staff very polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RONALD - 03 November 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 02 November 2018
" Its not a eurocar thing, but better lighting in the Geneva collection and drop off would help - its very conjested in there and lighting is poor - especially for collection "
" The experience was very good - have used them before and providing the price is right, will use them again No queues on collection which is aleays good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASON - 01 November 2018
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VITTORIO - 31 October 2018
" I'd like to know how much I'm going to pay up front: I booked two child booster seats and they appeared at 0 extra cost on the contract, while they were eventually invoiced at 40 CFR each. I understand extras have to be paid, but the related amount should be more transparent, rather than provided by the clerk at pickup. "
" Pick-up process seems to be too slow, not sure the reason why, but it is always like that. I will not be booking again from Alamo or National in the Swiss sector going forward. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 31 October 2018
" Ruined by the missing GPS in the car. Had to rely on phones for navigation "
" The car I was given was missing GPS. We did not find this out until we were under way and it was too late to return by then. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 31 October 2018
" Good and bad Slow transfer to get car and surprises on the final bill but car was good "
" Geneva airport bus transfer to get the car was very slow indeed. The very helpful lady at the counter suggested an upgrade and I am sure she said 2 francs/day but the final bill showed extra 12 Francs per day ! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by BANU - 30 October 2018
" Really good! "
" Europcar is always very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 29 October 2018
" Very happy with the vehicle, value and service from Alamo staff "
" Staff were really helpful, polite and professional at Geneva Airport "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DENYSE - 29 October 2018
" no issue with rental, happy to book with them again. Have used them for years "
" no issue with rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by YVONNE - 29 October 2018
" All good "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAHANGIR - 28 October 2018
" As above "
" The car we booked was suppose to be a VW Golf and on arrival we were given a Citroen although the car was a new car it wasn't what we had booked. When questioning why this was it became apparent they do not even have any VW cars in stock and don't supply them as advertised on the website. Not only that we also had to pay to upgrade our insurance. Although it was a quick and easy process collecting and returning the car the fact we were miss sold the car hire on the expectation on a VW is very annoying as we could have got the same deal and the car we wanted with another company. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JOAN - 28 October 2018
" The airport shuttle bus lets the car rental service down. It's inflexible and not frequent enough. "
" Great service at airport. Quick and efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 26 October 2018
" Because we all now photograph the car when picking up I suspect car hire companies now invent parking and speeding fines to boost their profits. "
" Europecar have debited my Credit Card with the amount of £26.71 with no explanation of what it is for. The fuel tank was full and there was no damage to the car. Exactly the same thing happened in Spain with another car hire company and after an exchange of emails they told me it was a speeding fine. They could not however pass on proof of the fine. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALASTAIR - 25 October 2018
" as above "
" At present charged for items already covered in the voucher "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VIVIEN - 24 October 2018
" Excellent car and service. Upgrade much appreciatec "
" Everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 24 October 2018
" Autoeurope provides a great service "
" There was a mark under half a centimetre on the car caused by incidental damage...I was charged CHF 250 for this mark which is ridiculous. I WILL AVOID USING HERTZ. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 22 October 2018
" Smooth and straight forward "
" Usually good service at Geneva "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 14 October 2018
" All in all good experience "
" The car had multiple areas of minor damage that were not recorded on the sheet. Staff was helpful in recording this but it significantly delayed our departure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by RICHARD JOHN - 13 October 2018
" Very disappointed when I dropped the car off I said that I had had a puncture and that I had changed the wheel myself only to be charged 85 Swiss Francs for the pleasure. I don't really think that a puncture was damage. That's the reason I probably won't recommend your company to a friend. Everything else from the pick up and the drop off was excellent but I feel that I've been ripped off for charging me to change a wheel. "
" Same as comments below "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GWYN - 08 October 2018
" Ecellent easy and helpful "
" Excellent, booking with auto europe for our next trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN-LLOYD - 08 October 2018
" Very impressed in particularly with drop-off in particular - very quick and helpful. "
" Very impressed in particularly with drop-off in particular - very quick and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FRANCIS - 07 October 2018
" none "
" Didn't have any dealings with Dollar it was all dealt with by Hertz. Comments on staff refer to them "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 07 October 2018
" Perfect hire experience "
" Short queue on collection, friendly staff, good car - what else can you ask for? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MOHAMMAD ASIF - 04 October 2018
" Not willing to help "
" Absolutely rubbish were not willing to help "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GEORGE - 04 October 2018
" Great "
" Paid for small car but received new moka auto brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 01 October 2018
" One email confirmation would be better, including the voucher "
" The online car confirmation voucher did not appear, and I had to retrieve via the link. So slightly onerous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PAUL - 30 September 2018
" No problem with Auto Europe but Enterprise have dragged you down with them. "
" Spoiled the trip. Cost a fortune in unfair charges. Will never use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ANNE - 27 September 2018
" Overall as good as always. We have already booked our car hire in Florida through you. "
" The check in was quick and efficient allowing us to get on our journey quickly. Only surprise was to be told that the breakdown cover did not extend to France. I had previously contacted you to ensure that we could take the vehicle into France without charges and that it was still insured. I have my own excess insurance policy which covers breakdown charges so it was not a problem, but renters need to made clear of this at time of booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 27 September 2018
" Very efficient Hire Desk (in airport) easy to find / use Then short bus ride to collect car ! "
" Excellent service Staff looked after us Car excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMUEL - 23 September 2018
" Everything went well with Avis "
" The only problem we had was the car we booked was not available but we did get an upgrade for the same price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CECILIA - 19 September 2018
" Have used before, makes it easy to compare across different suppliers. "
" The car we hired was not available but the replacement was a good upgrade. There were no English instructions in the car and it had several advanced features. Drop-off at Geneva was difficult as there were no instructions on where to return, we used the wrong entrance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARETH - 17 September 2018
" ran like clockwork. could have been improved by map of how what lane to get into to get into drop off zone "
" Very efficient, dealt quickly with an issue with a tyre. nice clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 17 September 2018
" Good service. "
" Great car, good service. No extras. No surprises. Definitely use again in March next year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 17 September 2018
" Horrible "
" Awful - un-helpful and will never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRIS - 16 September 2018
" everything was very smooth. no queues, waits or problems. "
" everything was very smooth. no queues, waits or problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 15 September 2018
" Fantastic "
" Best rental car I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIPPE - 15 September 2018
" Excellent apart from extra charge! "
" I am not impressed by the extra charge of 50.00 swiss francs for late arrival by half an hour due to plane delay! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 14 September 2018
" great service throughout "
" great service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS SIMON - 13 September 2018
" good "
" no problems & upgraded vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KENNETH - 13 September 2018
" Very straightforward professional service "
" Very professional and the car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 12 September 2018
" Staff, service and car was fantastic. However a week later and i still have a block on my credit card despite all being ok on return. "
" Staff, service and car was fantastic. However a week later and i still have a block on my credit card despite all being ok on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 12 September 2018
" Nice people. "
" Quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SAMUEL - 12 September 2018
" Was surprised to check online pricing the week before my booking and finding it had gone down. Was also a bit disappointed to see an additional (unforeseen) charge debited from my credit card which I wasn't aware of until the return of the car (despite no damage, no fuel needed and no overstay). "
" Counter staff were helpful, although I was charged for something unknown upon returning the car, despite nothing being amiss. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 11 September 2018
" Would only use Auto Europe again if this is resolved to our satisfaction. If they try to wriggle out of paying as we took full exemption policy with them then we would not use again. "
" Car was lovely until we returned the vehicle which they claimed the wheel hub was damaged. We did not think to check this prior to taking the vehicle and did not believe we did any damage but if we did we were prepared to pay but not 425 euros which is an astronomical amount as alloys can be replaced for £50!! Felt like a criminal as he was checking the car as if he was determined to find something wrong. Would never hire from them again!!!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 11 September 2018
" good website "
" quick, easy, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 09 September 2018
" Very easy to book and reasonable price. "
" Very efficient at both the pick up and drop off. Very pleased with the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by NEIL - 06 September 2018
" first class from booking to drop off, but I do like the car to be inpected when I give the keys in, so there is no problems later down the line. "
" As always in Geneve the cars are newish and clean, and in very good order, but this time i got the car that i booked for the first time. All the staff were first class, but at drop off the car was not inspected, i did ask them but just said everthing ok and I said yes, and they just said ok finished and took the key. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JAMES - 06 September 2018
" Awful "
" deliberately unclear charges for car seat for children. In addition there was a very small scratch which was on the car we hadn't spotted before hired car was not done by us and then within 10 seconds the person checking in had spotted it. Clearly a scam. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by EITAN - 03 September 2018
" satisfied "
" I left the key in the key box since i returned the car early in the morning. I didn't got any conformation that everything is ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 03 September 2018
" Not the correct vehicle. "
" Smaller vehicle than I booked. Not enough space. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by COLIN - 03 September 2018
" Auto Europe details & conditions are always clear unlike other car hire brokers Good base price "
" Extra charge for breakdown in France is a rip off, these vehicles are always under warranty therefore there should be no extra cost..... just a money making scheme. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SONAM - 02 September 2018
" After doing a fair bit of research I decided to go with Unirent. They were professional and friendly. The car was available half hour before my scheduled arrival so I had no waiting around. The vehicle was in excellent condition and had added features such as drive assist which I was very pleased about. On return the process was smooth and efficient, taking no longer than 5 minutes. Within two days my deposit was released in full. I would definitely be using Unirent again for car hire. "
" Excellent service from start to end. Couldn't be more pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMUEL - 01 September 2018
" See above "
" Upon off-hiring staff member questioned me about lack of parcel shelf. I explained that there never was a parcel shelf. Then left for about 15mins for him to check something out. Felt accused - why would i nick a parcel shelf for a fiesta!. Finally came back and said it was fine..obviously.. extra stress caused.. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 01 September 2018
" No negatives. Excellent. "
" No negatives. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ILEKTRA - 01 September 2018
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 01 September 2018
" Very helpful booking system, reminders and clear directions and advice given. Could not fault experience. "
" Very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 01 September 2018
" Why have I been charged an additional £56 "
" Why have I been charged an additional £56? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PETER - 01 September 2018
" Efficient friendly service. "
" Efficient friendly service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by APOSTOLOS - 01 September 2018
" Excellent experience but beware of very high deposit. "
" Excellent experience but beware of very high deposit. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 31 August 2018
" Very good and efficient "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by OSSIAN - 30 August 2018
" TOO EXPENSIVE but otherwise very good "
" TOO EXPENSIVE but otherwise very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 30 August 2018
" See comment in 3. Your side is fine but depends on who you sub contract the car hire out to. Budget was disappointing despite getting a slight car upgrade - if it had been clean inside then I would mark you a 10 this time round again. "
" Externally clean car - internal looked like no one had bothered cleaning. I have a picture of the rear seats that were muddy and the front centre console had some unpleasant sticky muck near to seatbelts. It felt unclean. If Autoeurope link me to Budget as a partner supplier again then I will cancel my booking through you. I regularly use you and normally excellent. I was also charged for late arrival due to EasyJet being late - unsure if that's something you help with or I just have to cover the extra. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by LEONARD V - 27 August 2018
" Fine, no problems, and will use your services if and when appropriate, but am likely to be over your 80 year old deadline by the time we next go abroad, so please un-suscribe us from your system now. "
" Avis service speedy and helpful throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SARAH - 27 August 2018
" Have never had a large queue at Unirent, they don't do a hard sell on extras, the staff are very helpful and speak excellent English. What's not to love?? "
" Have never had a large queue at Unirent, they don't do a hard sell on extras, the staff are very helpful and speak excellent English. What's not to love?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CORINNA - 25 August 2018
" I spoke to Auto Europe on 21st August and was advised to follow up with your Customer Services after the rental period had expired. I have since rung several times to speak to Customer Services but cannot get through. I deliberately sought to hire from a company other than Europcar - with whom I have an outstanding dispute. It was not evident until after Auto-Europe/Unirent had taken my online booking and payment that you were infact not a hire car company, but rather a broker, and that on top of this you had delegated my rental to Europecar. When I got to Geneva and presented the voucher to Europecar they refused to rent me a vehicle and advised me to contact Auto Europe. I rang the number provided on the voucher for a full hour but could not get through. I was travelling with my elderly and infirm mother and we had to take public transport to our destination which was very difficult for her. I then lost a day of my holiday looking for an alternative hire company. I would like an immediate refund of the £161 charged to me at the time of booking and an apology. I would also advise you to make clear on your website at the point of advertising the vehicle that you are a broker and that you will delegate rental to another named company. "
" I spoke to Auto Europe on 21st August and was advised to follow up with your Customer Services after the rental period had expired. I have since rung several times to speak to Customer Services but cannot get through. I deliberately sought to hire from a company other than Europcar - with whom I have an outstanding dispute. It was not evident until after Auto-Europe/Unirent had taken my online booking and payment that you were infact not a hire car company, but rather a broker, and that on top of this you had delegated my rental to Europecar. When I got to Geneva and presented the voucher to Europecar they refused to rent me a vehicle and advised me to contact Auto Europe. I rang the number provided on the voucher for a full hour but could not get through. I was travelling with my elderly and infirm mother and we had to take public transport to our destination which was very difficult for her. I then lost a day of my holiday looking for an alternative hire company. I would like an immediate refund of the £161 charged to me at the time of booking and an apology. I would also advise you to make clear on your website at the point of advertising the vehicle that you are a broker and that you will delegate rental to another named company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by KARL - 25 August 2018
" definitely would recommend "
" Good service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HELEN - 25 August 2018
" Please give your loyal customers the best prices all the time. It can be annoying to book but then find you offering a better price a few days later or through a different channel "
" Always a great service and very helpful staff with no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 24 August 2018
" Overall very smooth, no real issues. "
" No issues apart from I wasn't told where to drop off the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 24 August 2018
" All works smoothly and prices are very good "
" No people available to check car out from garage - Hence if any issues would have needed to head back to the main counter. Also found a bottle sitting on back seat ?! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by NICHOLAS - 23 August 2018
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LARRY - 23 August 2018
" Great "
" - return satnav address should be on paperwork - checked vehicle paperwork should be given to customer on on return & inspection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 22 August 2018
" As above "
" Our flight to Geneva was delayed. I spent the 2.5 hours trying to speak to someone at Budget to find out whether they would be waiting for our arrival or we would be left at 11:30 at night high and dry. Never got Budget as they put phone down. Finnally got Auto Europe as the flight was taking off, who we asked to continue to ring Budget. They refused to say it wasn't their problem!!! As it was I left my family and ran through the airport to arrive at the Budget desk at 11:40pm to find them still there after their close time of 11:30pm. All was good there after with both the car and handovers. But it would have saved ALOT of family worry if someone from Budget or Auto Europe could be bothered to deal with an issue by answering the phone and in the case of Auto Europe, give a dam. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 21 August 2018
" I am a regular customer of yours "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 15 August 2018
" Happy with the booking process, the hire car and pick up and drop off. I thought the cost was high for 5 days, but this was a late booking in mid-August. "
" Everything went very well, although it was through Hertz who I take represent Dollar at Geneva airport "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETE - 15 August 2018
" Auto Europe have served me well over the last ten years. "
" I will now probably change to Budget. That the similar car they had was completely unsuitable as a off road 4x4 and we had to come down a group, which they now want me to contact customer services to process a refund. They are very ego centric and make the customer do all the hard work to solve the problem when there is a problem. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ADRIAN - 14 August 2018
" Outstanding support in everyway. "
" Very polite and pleasant counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANTHONY - 13 August 2018
" Excellent "
" Efficient, friendly, helpful staff. Easy to work with, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GAVIN - 12 August 2018
" Shall definitely use again. "
" Efficient, friendly and reasonable value. The only very slight issue was the longish waiting time to be attended to at the Hertz / Dollar desk at Geneva Airport. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANIEL - 12 August 2018
" Fantastic experience all round "
" Competitively priced & easily collected & dropped off. Booked a manual but was upgraded to an automatic which really helped with those mountain roads in the alps. In addition the car itself was the best car i've driven. Amazing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 12 August 2018
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GRAHAM - 12 August 2018
" Easy to book and pay for. "
" Easy pick up and drop off. Car was excellent, exactly what we ordered (which is unusual) and fitted all our requirements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 10 August 2018
" Easy to book pick up and drop "
" The pickup was quick and efficient with no pressure to buy extras. The car was clean and bigger than expected. The drop was fast and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 08 August 2018
" Please read my complaint to Auto Europe "
" Please read my complaint to Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by RICHARD - 07 August 2018
" Lovely little car "
" Great rental. Would book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 06 August 2018
" Very good service and car "
" Speedy sevice at Geneva (swiss side) Great new car, would recommend and use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 06 August 2018
" All fully satisfactory. "
" Very happy with service experience at both ends. Efficient and easy throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 05 August 2018
" Annoyed I had to take out breakdown cover as apparently if you take the car over to France and breakdown your not covered for France even though Geneva is right on the Swiss/French border. "
" Hire was not a Dollar car but a Hertz car "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MARK - 05 August 2018
" Very easy.no problems "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 04 August 2018
" Did exactly what it says on the tin. "
" No fuss. No hassle. Should have programmed sat-nav with address of vehicle drop-off. It was difficult to find and it would have taken away the stress. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 01 August 2018
" Rental car is actually not on the premises - have to get a coach. This not clear when booking. Had 86 year lady with us - not great with having to get a bus to the car park. Should be made clear on booking. Car not actually on airport premises "
" From the rental area to the car quite difficult with elderly relative "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 31 July 2018
" See above "
" Our Geneva experience service and car first class with Dollar. However our experience in Nice ref UK4394053-1 was very poor with Interrent long wait in hot sun, smaller car than booked forced to upgrade, charged for cleaning, car in poor condition, customers complaining of sharp practice, would never deal with them again and you should consider the effect on your reputation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GREIG - 31 July 2018
" It was fine. "
" There always seems to be a huge queue and once we got our vehicle there were no child seats left (which we had booked). Someone did provide us with one in the end thought. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAN - 31 July 2018
" Great experience and we will use Europcar again in the future. "
" Very good and quick service at Geneva airport and the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 30 July 2018
" Great friendly efficient service. "
" Great friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEONARD - 30 July 2018
" Very good "
" Very Good service while other companies had long ques "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEFFREY - 30 July 2018
" Delightful "
" Just what we wanted and there was water in the Washer bottle!! Would like just a paper mat in the car to try and keep clean? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 28 July 2018
" x "
" No queues. Very pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by REBECCA - 25 July 2018
" Na "
" Had to wait 1 hour 20 minutes in queue to pick up keys. No apology and then given auto car instead of manual and told that was all that was available. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PETER - 25 July 2018
" Autoeurope UK were helpful in trying to sort out my mistake in the booking dates (although it would have been more complicated than me going directly to Alamo), however when I rang back and was routed to AutoEurope USA I was told that there was nothing that could be done to help as it was too close to the pick up time. Pretty disappointing really. "
" Fantastic service, I had booked the wrong dates originally and Alamo GVA were very helpful in extending the booking period at short notice, which is more than Autoeurope were. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAYMOND - 25 July 2018
" see above "
" I didn't use the car because I accidentally double booked it with the same supplier. Would a refund be possible ? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by CHRISTOPHER - 24 July 2018
" quality of car excellent staff very efficient would use again "
" very efficient condition of car excellent would definitely use your services again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 24 July 2018
" Would certainly use 'Auto Europe" site again for car rentals abroad, saved almost 30% from the exact same company we hired from. More likely 35% plus saving on the same vehicle on other known car rental sites directly, no issues with the voucher we could have not asked for a less hassle free experience. "
" The desk experience was excellent, efficient, helpful, polite providing a warm friendly greeting upon arrival and same manner continued throughout the process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 23 July 2018
" Generally satisfied "
" Check in was slower than usual. Car was not ready so had to wait for it, but when it arrived it was a new car. On drop off also had to wait a few minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 23 July 2018
" Very good "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ROBERT - 23 July 2018
" Good price , efficient staff , quick pick up . "
" Quick and easy car pick up . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 20 July 2018
" Great service and price! "
" Great service and price! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVE - 18 July 2018
" The rental price was more than I had paid in other countries but I think that is the norm for France "
" simple and easy the car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 17 July 2018
" See above "
" Drop off vehicle spaces are too small, so very difficult to park car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 16 July 2018
" I have subsequently chased a query with you help desk but had nil response. Please could you advise on the below. I have been charged £383 to my credit card on the 4th July which I presume is the 500 Swiss Francs deposit taken at the time of hire. The car was returned all ok on the 10th, please can you advise when this amount is credited back to my account. Thanks Paul "
" I have subsequently chased a query with you help desk but had nil response. Please could you advise on the below. I have been charged £383 to my credit card on the 4th July which I presume is the 500 Swiss Francs deposit taken at the time of hire. The car was returned all ok on the 10th, please can you advise when this amount is credited back to my account. Thanks Paul "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by KATHRYN - 16 July 2018
" Very quick and straightforward right from the start. Very helpful explanation from airport office staff and an extremely helpful explanation of how to drive an automatic car from a member of staff at pick up point. He made sure I knew what to do ( I had never driven an automatic car before) and guided me out of the car park. He was fantastic. Equally pleasant and friendly service when I returned the car. "
" Delightful, friendly and very helpful staff both in the airport and at the car pick up and delivery point. They are excellent representatives of the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LAXMI - 15 July 2018
" It was a very good experience people were very helpful and supporting. "
" Good service and very friendly people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 15 July 2018
" As above "
" I needed to contact Alamo during the rental and this was almost impossible. I spent over an hour waiting for their general enquiries number to answer and gave up. Their roadside assistance number was almost as difficult to reach and they gave me the Geneva French side Alamo number saying this was the only one. When this was answered the person was downright unhelpful bordering on rude. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 13 July 2018
" Overall excellent! "
" The Enterprise team were excellent, very friendly and helpful all the way through the process. The free upgrade to a Beetle cabriolet was a greatly appreciated bonus! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEIRDRE - 12 July 2018
" always use AE "
" particularly good re inspecting vehicle with client at collection and return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by GRANT - 11 July 2018
" Great "
" I can't remember who checked us in but she was excellent. Gold Star. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDER - 11 July 2018
" All good "
" Very happy apart from the email I got from unirent after my booking was confirmed that inaccurately said I couldn't take the car to France "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 09 July 2018
" very good "
" My flight was late but they waited for me, I think I was the last car out that night. Service was exemplary, the car was almost new. When I returned the check in procedure was quick and efficient, and there were no unexected charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 09 July 2018
" same as above "
" my disappointment was needing a credit card - i have 5 visa cards but i do not need or want a credit card they are no use to me these days - i was lucky a friend with me had one or we would have been stuck with no car !! surely there must be another way than requesting a credit card if not then i wont be using enterprise again "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAEED - 07 July 2018
" Until now this is not fair I rent car but when I arrived Geneva I did not recived however I could not refund my money that is not fair at all "
" Until now this is not fair I rent car but when I arrived Geneva I did not recived however I could not refund my money that is not fair at all "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by STUART - 07 July 2018
" As stated above. "
" Really everything was good. My only negative was that the car provided was a 4x4 and not very economical. It also sounded like a diesel although it was petrol. I had expected a standard compact car, but no problems though. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by OVIDIU MARIUS - 07 July 2018
" We have a great experience in our vacantion and the car and conditions was very good. Thank you. "
" Everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 06 July 2018
" As above very positive because of the ease of the experience and efficiency of staff. "
" All very positive as service was very efficient from start to finish. Vehicle was excellent and in good condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DUNCAN - 06 July 2018
" Great car, easy booking no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 05 July 2018
" Consistently efficient standard of service and competitive prices. "
" Unirent / Europcar are by far the best car hire company at Geneva Airport. Their cars are of the highest quality and so is their customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MICHAEL - 05 July 2018
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SHEILA - 05 July 2018
" We always use Auto Europe as it is a reliable and vfm service. "
" Very thorough and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 05 July 2018
" no complaints "
" hassle free rental; quick and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARILYN - 03 July 2018
" Very easy and straightforward "
" Very straightforward experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 03 July 2018
" See above "
" Excellent very efficient service st eurocar desk Geneva . Great car. Much quicker than usual airport transaction. Directions for car return somewhat unclear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 02 July 2018
" The wide range of choice available through Auto Europe is useful to see and to consider. It comes up very quickly on the web site and is invaluable. Thanks. "
" As always, a first class service, and a very good motor car. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 01 July 2018
" A slight wait at collection but not too bad. The car was not the one that we expected but a perfect good alternative. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RORY - 30 June 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CATHERINE - 28 June 2018
" Have used AE many times and "it works" . Happy customer and will continue to book as long as prices remain competitive. "
" All as expected, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VINCENT - 28 June 2018
" Not only couldnt I get a car and had to find a taxi for the WE but Auto Europe support couldnt cancel my booking or even log a case. As of today, I dont know yet, if I can be re-emboursed. No car has been rented but I paid a full booking which make no sense. I extremely desapointed and I am going to keep ranting about Auto Europe till I get satisfaction "
" I presented to the counter without a hard copy of my driving license and couldnt get a car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRISTOPHER - 27 June 2018
" Europcar booking engine is fine "
" We waited over 30minutes to be served at the counter and when we arrived at the garage we had to queue again behind 2 other groups to be guided to our car. Only to find they didn't have it as it was still off site being prepared. Collegues travelling with us who used another firm (Europcar) left Geneva Airport 50minutes before us despite us all arriving at the car rental desks together "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GAVIN - 27 June 2018
" Fabulous car, brand new, very friendly staff, excellent "
" Other than the drop off everything was great, but Geneva airport was a nightmare, too many cars, not enough spaces and lack of guidance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 27 June 2018
" All very good -- great car too. "
" Very quick and sensible drop off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 26 June 2018
" s "
" Very good. i only needed a car to drive to a hotel in the Alps and then return. Its a shame that there is no point to point option. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SHAHID - 24 June 2018
" Great. No problems or issues. "
" Rental was actually through Europcar. Pick up and drop off was efficient and friendly. No problems or issues with the vehicle itself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AIDAN - 22 June 2018
" Ee "
" Ee "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 22 June 2018
" Problematic issue on arrival due to shuttle bus inoperative. Had to walk from airport with luggage in heavy rain conditions to vehicle section "
" Well organised operation. Polite helpful staff. Immaculate vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBIN - 22 June 2018
" Very good, no problem "
" No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AMANDINE - 21 June 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KELVIN - 20 June 2018
" Easy and efficient "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JACQUELINE - 20 June 2018
" quick and easy check in. Car perfect. Simple return system (although car return at Geneva Cointroin Airport is a lttle tricky!) "
" quick and easy check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VALERIE - 13 June 2018
" Have used Auto Europe a number of times - always a good price and efficient "
" Very efficient and didn't try and sell add ons "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROXANE - 16 May 2018
" Great upgrade "
" Lovely upgrade to a much better vehicle and friendly efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by XANTHE - 16 May 2018
" Have used the site before.. always provides best deals "
" All went very smoothly from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VASIF BAHA - 12 May 2018
" It was very good journey "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 11 May 2018
" As above statement "
" I arrived safely in Geneva with my email receipt, what I didn't have was which car company I was renting from as I did not get a voucher, I had to queue at each desk and on the third out of 6, they found me on the system , I found this experience stressful, europcar were amazing as I got a large VW car instead of a polo, price good, communications poor "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IGOR - 10 May 2018
" The car was brand new, nice and clean... i will definetely hire a car from unirent again.. "
" The man behind the counter was so nice and made thecwhole process nice and smooth.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MUHAMMAD - 09 May 2018
" Overall very good experience. The only thing I found on my return was that the car check was not done on the device when given to me in the beginning. The fault by staff and recognised on return but they acknowledged and all sorted out quickly. "
" Great experience. Swift service and return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 09 May 2018
" Not sure what wanted for this box but prefer to keep my comments private please "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 09 May 2018
" A good service throughout "
" Hassle free pick and return. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by DAVID - 03 May 2018
" Very good - to be repeated on my return to Geneva in September "
" Very nice vehicle, well presented. Friendly efficient staff at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 02 May 2018
" Very happy. No problems. "
" Easy to book. Good price. All went to plan. The car was excellent. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 27 April 2018
" !! "
" !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NORMAN - 27 April 2018
" Easy process although at Geneva having to take shuttle bus is inconvenient and time consuming. Vehicle return not obvious. "
" Expensive to hire relative to other countries, spec of vehicle higher than required. Hiring process easy and efficient; helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 03 July 2015
GENEVA, CH - Reviewed by VICTORIA - 02 July 2015
GENEVA, CH - Reviewed by SR - 02 July 2015
" I travel a lot and ALWAYS use Auto Europe Prices are the lowest I can find and the Website and customer service are AMAZING Thanks "
GENEVA, CH - Reviewed by MIECZYSLAW - 01 July 2015
" I rented a Skoda Octavia, a large estate car, specifically because we had 4 adults travelling, one of which was 6ft 5in tall. I was given a Seat Leon, a much smaller car, and was told it was in the same class. This was the first time that I was down-graded without any compensation. It was an uncomfortable experience. "
GENEVA, CH - Reviewed by KIRAN - 29 June 2015
" Staff very helpful, Guy on the desk was helpful and makes you feel welcome "
" Very good staff,make you feel welcome "
GENEVA, CH - Reviewed by TOM - 29 June 2015
" Easy and quick check-in, great car and easy return. Only comment is that booking wasn't confirmed until I called - would be far better to have immediate confirmation. "
GENEVA, CH - Reviewed by JASON - 24 June 2015
" Well you guys did the paper work right, and nothing to do with the actual hire? "
" Their desk at the airport was not manned, with a small apology sign saying it was closed. We asked at a neighbouring desk who informed us that we would need to go to their offices located at the car hire depot, bus transfers took us there. At that location their offices were closed, with a sign on the door saying to use the Hertz office, so we made our way there. The staff there were courteous friendly and helpful. "
GENEVA, CH - Reviewed by LEE - 24 June 2015
GENEVA, CH - Reviewed by STEPHEN - 23 June 2015
GENEVA, CH - Reviewed by ZILVINAS - 22 June 2015
" Can not rate DOLLAR because my rent was transfered to HERZ. Experience with HERZ was highly satisfactory. "
GENEVA, CH - Reviewed by RICHARD - 17 June 2015
" Brilliant service "
" Excellent "
GENEVA, CH - Reviewed by PETER - 16 June 2015
" Only told at desk that if I left Switzerland breakdown cover was not included and I would have to pay an extra CHF 35 for 4 days cover ! Apart from that everything was fine "
GENEVA, CH - Reviewed by ALLAN - 10 June 2015
" When we went to the counter at the Geneva airport, stff were not helpful. Gave them our number and they couldn't find the reservation. Had to get wifi access code and then show them the actual reservation on my ipad. Got car. car was fine. We called after five days wanting to extend the reservation by another week. Person said we had to come into the airport and sign a paper. (We've done this before with AVIS and can do it by phone.) Drove to airport and then found out the extra week would cost us almost twice as much as first week. We left car and went to rental desks and found a much cheaper car with Sixt. "
GENEVA, CH - Reviewed by ARCHIBALD - 08 June 2015
" Long queue at Geneva airport, but car was great and staff were helpful and friendly. "
GENEVA, CH - Reviewed by MARK - 07 June 2015
" Very friendly service. The lady receiving the car back from Hertz was extremely friendly and helpful. We had a Jeep which was an absolute pleasure to drive. Thank you "
GENEVA, CH - Reviewed by BRIAN - 03 June 2015
" Your website is not as clear as it used to be....it is laborious to search cars and no longer my first choice "
" All fine "
GENEVA, CH - Reviewed by ANDRE - 03 June 2015
GENEVA, CH - Reviewed by RAJESH - 02 June 2015
" It's good to have GPS provided with car hire either in build or separately "
GENEVA, CH - Reviewed by EDGAR - 02 June 2015
" Continue the good work! "
" No comment "
GENEVA, CH - Reviewed by GILLIAN - 30 May 2015
" Terrible queue with only 1 person serving. Then told that there was extra to pay for breakdown services as taking the car to France ( which had already been specfied on the booking). Then when I returned the car was redirected to return the car to Hertz instead. I won't be using Dollar again. "
GENEVA, CH - Reviewed by LEE - 28 May 2015
" Absolutely no problems whatsoever "
" Quick service at pick up and delivery. Clean car matched description. Very happy. "
GENEVA, CH - Reviewed by JIHN - 24 May 2015
" All round troublefree and efficient "
" Perfect "
GENEVA, CH - Reviewed by RICHARD - 22 May 2015
GENEVA, CH - Reviewed by KEITH - 21 May 2015
" Despite missing paperwork on our part, the member of staff who dealed with us did so patiently and courteously and even chased after us to return our debit card.. "
" As some have said more signage to find the correct desk easily would be helpful.. The car we had - an Audi Quattro - exceeded all our expectations.. Returning the vehicle was smooth and easy.. "
GENEVA, CH - Reviewed by ADRIAN - 20 May 2015
" you gave incorrect instructions in the rental voucher on where to find the Dollar rental office at Geneva airport, and we almost missed our pick-up. You failed to tell us that Dollar does not include roadside assistance outside Switzerland in the quoted price: once the additional charge was taken into account your rental price was uncompetitive. "
" We never met anyone from Dollar, whose rental office was closed, and which gave incorrect instructions and an inoperative phone number as their only guidance to customers. The Hertz staff who stayed late to sort out the rental once we had been redirected there were very helpful. They expressed astonishment that Auto-Europe had been incapable of giving correct directions on the voucher, and had not communicated Dollar's policy on roadside assistance, as above. "
GENEVA, CH - Reviewed by ANTHONY - 18 May 2015
" Car hadn't been inspected correctly. More quite prominent damage found on my inspection. "
GENEVA, CH - Reviewed by PHILIP - 18 May 2015
" everything was ok "
" everything was ok "
GENEVA, CH - Reviewed by ANDREW - 18 May 2015
GENEVA, CH - Reviewed by SOLADE - 17 May 2015
" Excellent we certainly use again, staff in airport very efficient, helpful and professional. "
GENEVA, CH - Reviewed by IAN - 14 May 2015
GENEVA, CH - Reviewed by MAJID - 13 May 2015
GENEVA, CH - Reviewed by ALEXANDER - 09 May 2015
" Staff were very helpful. "
GENEVA, CH - Reviewed by CURTISIA - 06 May 2015
GENEVA, CH - Reviewed by MARIA - 05 May 2015
" The fact that we could not pay the deposit with a debit card, was not clarified for us when we did the purchase, we had to wait for 5 hours at the airport for our friend to arrive with a credit card, otherwise we would have lost the reservation . "
GENEVA, CH - Reviewed by STEPHEN - 21 April 2015
" Booking all straightforward and any queries quickly answered. "
" Staff all very helpful friendly and very quick turnaround which is what you want. "
GENEVA, CH - Reviewed by ADAM - 14 April 2015
" all went well with our rental experiences "
" cars were fine and pick up in Geneva was fine, ladies at desk helpful. had to get bus to office but was very quick and walking distance really. "
GENEVA, CH - Reviewed by STEWART - 14 April 2015
" No check in desk at airport ... Had to go to car park .. "
GENEVA, CH - Reviewed by PAUL - 09 April 2015
" Very helpful with phone query, cancelled Refundable Excess which I had booked in error and did not need, without any fuss. Would definitely use again. "
" Very efficient collection and drop off with friendly service. Would definitely use again. "
GENEVA, CH - Reviewed by PAVEL - 01 April 2015
" Made a booking mistake previously & received a very quick refund. Most helpful, thank you. "
" Unrest? Well, it was Europcar at Geneva. Europcar have ripped me off mercilessly (on that date I made the mistake referred to above). "
GENEVA, CH - Reviewed by MICHAEL - 26 March 2015
" Easy to use, competitive prices "
" Have to go through to car park to sort paperwork- a bit of a pain, especially when lots of people waiting "
GENEVA, CH - Reviewed by MICHAEL JOHN - 24 March 2015
" Very helpful "
" Very good "
GENEVA, CH - Reviewed by PIERS - 22 March 2015
" Quick easy way to get a see options good price. "
" They charged for chains on top of rental paid without my permission. If winterisation is mandatory for Geneva it should be included in the rental charge up front. However it is great to get Hertz service at Dollar rates. "
GENEVA, CH - Reviewed by JONATHAN - 18 March 2015
" Great service, good value. "
" Great service, good car, all very efficient. Thanks again. "
GENEVA, CH - Reviewed by JONATHAN - 02 March 2015
" Great prices, and quick response to calls. Disappointed that I couldn't extend my rental agreement over the phone - i was told I had to return the car and start a completely new rental agreement. "
" Fabulous service, especially Sylvain, in helping me renew my contract. He realised I had a family crisis and stepped in to help extend my rental agreement without needing to return to Geneva. He saved me half a day's travel and a lot of fuel. Great service! "
GENEVA, CH - Reviewed by PATRICK - 01 March 2015
" Excellent!! "
" Fantastic!!! "
GENEVA, CH - Reviewed by RUPERT - 22 February 2015
" Easy online booking with competitive prices "
" Easy collection of car via bus. Easy return at end of holiday. This is the 2nd time we have used Auto Europe and would definitely use them again. "
GENEVA, CH - Reviewed by MICHAEL - 21 February 2015
" EXCELLENT SERVICE, GOOD PRICE "
GENEVA, CH - Reviewed by ROBERT - 20 February 2015
" I use Auto Europe 5 or 6 times per year and always have a totally satisfactory service "
" The quality of the car was poor. It had done a much higher mileage than normal rental cars , was slow, under powered relative to other equivalent rentals, and was noisy and rattled a lot. In addition, the parcel shelf was damaged. The car had numerous surface marks which were not visible in the dark car park at night at the time of collection and on returning the vehicle, I was accused of being responsible for one such mark. I refute the claim that I am responsible for this damage. The personnel on return were unhelpful and refused to accept my arguments. I will never use Dollar again and intend complaining to Hertz. "
GENEVA, CH - Reviewed by ROBERT - 20 February 2015
" I use Auto Europe 5 or 6 times per year and always have a totally satisfactory service "
" The quality of the car was poor. It had done a much higher mileage than normal rental cars , was slow, under powered relative to other equivalent rentals, and was noisy and rattled a lot. In addition, the parcel shelf was damaged. The car had numerous surface marks which were not visible in the dark car park at night at the time of collection and on returning the vehicle, I was accused of being responsible for one such mark. I refute the claim that I am responsible for this damage. The personnel on return were unhelpful and refused to accept my arguments. I will never use Dollar again and intend complaining to Hertz. "
GENEVA, CH - Reviewed by ALAN - 19 February 2015
" Excellent service "
" Excellent service "
GENEVA, CH - Reviewed by ANDREW - 15 February 2015
" Very efficient and cost effective "
" Superb service "
GENEVA, CH - Reviewed by HUGH - 08 February 2015
" System easy to use and competitive price. "
" Euro Car staff at Geneva airport helpful and provided better car than booked. Word of warning, no staff at pick up need to make sure the staff at the pick up go through the damage list and sign off. Not an issue but might have been. "
GENEVA, CH - Reviewed by COLIN - 06 February 2015
" Winter tyres ought to be included in the base price of the hire "
" Extra driver charges are ok for 3-4 days but should not remain at such a high price per day for longer rentals. Need more staff manning hire desk at Geneva Airport Very efficient return service "
GENEVA, CH - Reviewed by RICHARD - 04 February 2015
" Generally I am happy with Autoeurope, I am however concerned at the increase in 'Easyjet' style catch outs. e.g. It should be made very clear regarding winterization costs. As they are a legal requirement in Switzerland, they should be an automatic inclusion. I feel a bit aggrieved on my recent trip having been caught out for additional winterzation costs of 10.60 Swiss Fr per day, this is a significant cost "
" Generally I am happy with Autoeurope, I am however concerned at the increase in 'Easyjet' style catch outs. e.g. It should be made very clear regarding winterization costs. As they are a legal requirement in Switzerland, they should be an automatic inclusion. I feel a bit aggrieved on my recent trip having been caught out for additional winterzation costs of 10.60 Swiss Fr per day, this is a significant cost "
GENEVA, CH - Reviewed by PAUL - 02 February 2015
" Had to wait 15 - 20 minutes or so for the car, which was not ideal, but at least it was a real 15 - 20 minutes and not 45 - 60. Apart from that the car was great and the staff were friendly. "
" Had to wait 15 - 20 minutes or so for the car, which was not ideal, but at least it was a real 15 - 20 minutes and not 45 - 60. Apart from that the car was great and the staff were friendly. "
GENEVA, CH - Reviewed by ADRIAN - 28 January 2015
" Excellent service, online choice and best rates "
" Very straightforward and easy to deal with "
GENEVA, CH - Reviewed by MICHAEL - 27 January 2015
" It all went very smoothly and we were very pleased with the vehicle "
" Bigger signs at the desk and in carpark "
GENEVA, CH - Reviewed by PAUL - 25 January 2015
" Very good experience. Would highly recommend. "
" Got the car I ordered. Hassle free and good price. "
GENEVA, CH - Reviewed by BUCKLEY - 20 January 2015
" I was satisfied with the car, price and service from Auto Europe. However, this being my first trip to Geneva, I would have found the experience more enjoyable if the significance of the French side and the Swiss side were made more clear. A map showing how to get in to the required area would be most helpfull. "
" Perhaps my comments to Auto Europe should be copied here! "
GENEVA, CH - Reviewed by MICHAEL - 19 January 2015
" Fire extinguisher / light bulbs/ first aid kits ,would be weicome "
" as above "
GENEVA, CH - Reviewed by ROLETTE - 14 January 2015
" I have been using Auto Europe for some years now and am very happy with the service. "
" Maybe tell customers the office is opposite Herz? "
GENEVA, CH - Reviewed by LEE - 04 January 2015
" Good service but I expected a better vehicle than the Toyota Auris we were given, especially as we paid so far in advance. In all the years of booking a "Golf or similar" I have never actually had one! "
" Car was tired and showed more body work damage than was reasonable, making it difficult to check its condition before departure. The staff were all excellent though and very helpful but the return was difficult due to a lack of signage. The offer of 85 Swiss francs for a full tank of petrol was a bit of try on as it only cost me 65 sfr to fill an almost empty tank on return. "
GENEVA, CH - Reviewed by PETER - 03 January 2015
" Always use Auto Europe, they have never let me down and on one occasion where the hire company overbilled they immediately sorted it out. They tend to have the best deals too. "
" Hertz are always reliable, no trouble when returning car. The only comment is that the car had quite a few scratches & dents when picked up but was mechanically sound "
GENEVA, CH - Reviewed by JOHN - 31 December 2014
" Happy with booking process and the car provided, although note that the cost this year had increased significantly - and I book for around this time every year. Your staff helpful on the telephone after your booking app failed to function properly on my iPad. "
" Better signage in the pick-up parking would be helpful to avoid unnecessary wandering around trying to find the correct desk! Again, staff helpful. "
GENEVA, CH - Reviewed by NICHOLAS - 29 December 2014
" The hire car search process using Auto Europe was very easy and clear. The paperwork came through very quickly and ensured that the pick up of the hire car was very smooth, with no problems. "
" A quick and efficient process, providing a high quality car without any problems. Return was equally efficient, with the member off the Hertz staff who met us quickly checking the car and sending us on our way with the assurance that there would be no further payments required. The inclusion of winterisation costs in their hire costs, rather than as an extra charge is a major advantage. "
GENEVA, CH - Reviewed by WARREN - 26 December 2014
" Great to see all extras included in up front cost, and to have no additional costs when returning the car "
" Good quality car. Efficient check out / check in. "
GENEVA, CH - Reviewed by ANDREW - 21 December 2014
" Excellent service and spotless car. Well done. "
" Superb "
GENEVA, CH - Reviewed by DANIEL - 19 December 2014
" Excellent service. Great customer service and fast answers to questions. "
" Would use again. "
GENEVA, CH - Reviewed by JULIAN - 19 December 2014
" I always start with Auto Europe for my car hire at GVA and normally book through them. "
" All the car rental companies at GVA should provide a map on where close to the airport there are petrol stations. The Agip which is closest to rental returns often isn't working - the last three times I have been there it was either not working or only accepting cash "
GENEVA, CH - Reviewed by SIMON - 15 December 2014
" As ever, very clear and easy to book online with no hidden extras. "
" Swift service despite Geneva Airport being busy. Friendly service from the desk. Thank you "
GENEVA, CH - Reviewed by JUSTIN - 14 December 2014
" All good, I use AE every time I book "
" They didn't have the car I booked so given a better car. "
GENEVA, CH - Reviewed by STEPHEN - 08 December 2014
" Easy to use and good website and very competitive rates. Perfect! "
" Good Quality Cars, great value for money - PERFECT! "
GENEVA, CH - Reviewed by WILLIAM - 04 December 2014
" great service "
" very helpful indeed-first class service "
GENEVA, CH - Reviewed by BRIAN - 26 November 2014
" Great service all round - helped me out of a change in plan "
" No queuing at check in desk - car available immediately "
GENEVA, CH - Reviewed by ANTHONY - 26 November 2014
" No problems😊 "
" Everything went smoothly "
GENEVA, CH - Reviewed by UMER - 02 November 2014
" Wonderfull service but coming back to return car was bit of issue as Geneva airport has to parts and tom tom was always directing to french side. so coming back to geneva was a bit of task, but as we have plenty of time before our flight so we managed to get there after few attempts. "
" I dont know the difference between these 2, but my experience was wonderful, staff was very welcoming and polite, very good example of service, but please find a way to return to airport Geneva side swiftly. "
GENEVA, CH - Reviewed by MARTYN - 23 October 2014
" Everything was fine, can`t think of anyway to improve the service "
" Good collection and return experience "
GENEVA, CH - Reviewed by BRIAN - 12 October 2014
" good service, good price. "
" as above. a satisfying experience. "
GENEVA, CH - Reviewed by STEPHEN - 31 August 2014
" Booking process was simple, options easy to understand and all worked smoothly when we arrived in Geneva "
" Very efficient pick up and drop off; Alamo operated by Eurocar in Geneva. "
GENEVA, CH - Reviewed by ROBERT - 27 August 2014
" Great service , 5 minutes to collect the car, the same to drop off "
" Very efficient "
GENEVA, CH - Reviewed by DAVID - 19 August 2014
" Very good car easy to pick up at the airport thanks "
" First class new car thank you "
GENEVA, CH - Reviewed by IAN - 12 August 2014
" A very easy, straightforward and transparent rental process. "
" Overall, I was very happy with Dollar, particularly with the unexpected car upgrade(!), but I did feel that they were slightly vague about additional insurances and the amount which would be 'blocked' on the credit card. "
GENEVA, CH - Reviewed by ANGELA - 11 August 2014
" Good service, car as described, price was the best, as usual "
" Quick and reasonable service, only criticism was that it was very difficult to find the car hire return place, the europcar document only had photos and lat/long data, but this didn't work either. "
GENEVA, CH - Reviewed by CHRISTOPHER - 10 August 2014
" Brilliant. Easy, No Hassle, Affordable. And we got a free upgrade! "
" Not sure you need to brand Europacar as different brands, was a little confusing to pick up a Alamo car from Europacar. "
GENEVA, CH - Reviewed by PHILIP - 08 August 2014
" Excellent service competitively priced. AE jumped in to provide personal service when difficulties arose setting up a multinational one-way hire. "
" Generally flawless. Would have appreciated a choice of how to make final payment: - card, or cash. Our Credit Card was automatically debited and we were left with a fistful of euros. "
GENEVA, CH - Reviewed by SIMON - 23 July 2014
" very quick and easy "
" excellent service and quick and easy "
GENEVA, CH - Reviewed by PAUL - 21 July 2014
" Excellent service, easy to use website. Had to call the Office and the staff were very helpful. Highly recommend the site no complaints!!! "
" Excellent service, would recommend. "
GENEVA, CH - Reviewed by MICHAEL - 15 July 2014
" very good - we seemed to have been upgraded without being told! "
" Everyone seemed courteous and efficient, Maybe I should have asked, but I had no idea how to turn on the headlights. "
GENEVA, CH - Reviewed by SIMON - 01 July 2014
" A pleasure to deal with your telephone call centre - when the vehicle I booked wasn't available, very good service from your team, thank you "
" Very (very) busy whereas other car hire desks had no queues. Good quality car (brand new), as booked "
GENEVA, CH - Reviewed by RODERICK - 16 June 2014
" simple web site , no hidden extras , all very clear "
" easy and efficient pick up and drop back, car clean and very economical, happy to have an upgrade FOC! "
GENEVA, CH - Reviewed by RODERICK - 16 June 2014
" simple web site , no hidden extras , all very clear "
" easy and efficient pick up and drop back, car clean and very economical, happy to have an upgrade FOC! "
GENEVA, CH - Reviewed by NORMAN - 20 May 2014
" I found the company ok to deal with. "
" The only suggestion I can make based on my own experience was the lack of any explanation regarding the cars controls and equipment. I had to find out bye trial and error. "
GENEVA, CH - Reviewed by ANTHONY - 14 May 2014
" Good service. "
" Difficult to find Firefly desk at airport - otherwise all very easy. "
GENEVA, CH - Reviewed by TOM - 28 April 2014
" Great quote. Very pleased with this service. "
" Great car, availability and price "
GENEVA, CH - Reviewed by MICHEL - 26 April 2014
" Didn't see that we had to pay extra because going to France; came as late surprise. "
" Very good service when it started but had to wait at counter before someone arrived. "
GENEVA, CH - Reviewed by DARRELL C - 14 April 2014
" Staff at Geneva Airport were extremely helpful and courteous. It was very busy and they dealt with everyone very quickly. "
" Although the car was excellent and did not give any problems. I found that the staff at the pickup point were not forth coming in assisting in finding the car. Had to pickup keys from staff office. No maps or coupons were offered although we found out later that a discount on petrol purchase was available. Location of car rental pickup on return is not adequately marked to easily return the car. The entrance is very confusing if you have not been there before. Did manage to find it but it was a very frustrating half hour. Should not be a problem the next time around if there is one. "
GENEVA, CH - Reviewed by KENNETH - 14 April 2014
" Costs charged by Auto Europe did not match those charged by Hertz, although the difference was small "
" Expensive to add extra driver, and the difference in charges between what Auto Europe charged and final account could not be reconciled. "
GENEVA, CH - Reviewed by TREVOR - 14 April 2014
" Very efficient "
" Very expensive "
GENEVA, CH - Reviewed by STEPHEN - 12 April 2014
" Booking went OK "
" Actually Hertz "
GENEVA, CH - Reviewed by JEFFREY - 12 April 2014
" Wrong information on the paperwork telling us where to collect the car. The information should have stated where to pick the key up first, rather than directing us to the cars on a bus ride with or cases and then walking around for ages before finding some information and then having to return on another bus back to the airport! A lot of time wasted. Also very confusing as Firefly had the smallest sign ever at the airport and was on the Hertz car hire area! Give the person hiring the car a chance and give the correct information please!! Best bit was the car, a newish Ford Focus diesel that was very capable of dealing with mountain driving and very also economical. The gent at check in was also very helpful and a credit to Hertz. "
" Bigger sign so the person hiring the car has a chance of finding you!! There was no way of knowing where or who Firefly are and the link to Hertz. We were looking for Auto Europe car hire. Please give more information about where to find the desk and what name to look for. Excellent car by the way. "
GENEVA, CH - Reviewed by ADRIAN - 12 April 2014
" Your staff were really helpful when I had to ring with a question "
GENEVA, CH - Reviewed by CLAIRE - 11 April 2014
" Easy to book and collect. I have rented hundred of cars from other hire companies in Geneva - your booking system is easier "
" Fine. "
GENEVA, CH - Reviewed by BENJAMIN - 30 March 2014
" Reliable and good value. I've used Auto Europe before and I'll use it again. "
" The bus transfer to the rental car area was a nightmare. If had none I was going to need to load my young family and all our luggage onto a bus, I probably would have simply bought a bus ticket to take us all directly to our ski resort. I hired a car with the expectation that it would remove all the hassle associated with that. Hertz themselves were fine - the car was ready, clean and good quality. "
GENEVA, CH - Reviewed by RICHARD - 30 March 2014
" All went very well and was offered an upgrade by Hertz after they allocated me an automatic! "
" Very helpful staff who answered all questions. They inspected the car going out and coming in which was fine. Two comp bottles of water given. "
GENEVA, CH - Reviewed by ADRIAN - 16 March 2014
" Everything was easy and no suggestions to improve excellent service. "
" No comment. Everything was fine. "
GENEVA, CH - Reviewed by ROBERT - 12 March 2014
" All went well and very professional service "
" Hertz where again very professional although a bit short staffed on the day we picked up our car. "
GENEVA, CH - Reviewed by MICHAEL - 09 March 2014
" I rent a lot of cars for business and holidays. Auto Europe flexilbility and pricing is the best. What about a loyalty card? "
" Advantage was not good. Firefly is a world apart and I have been 100% satisfied three times this year!!! "
GENEVA, CH - Reviewed by DAVID RA - 15 February 2014
" If one could be clearer about the car "
" Hard to find them.......bit confusing returning to Hertz "
GENEVA, CH - Reviewed by HUGH - 06 February 2014
" Have used you before and everything worked well again. "
" All worked well. I had seen some adverse comments on the internet so was expecting problems, either with quality of car or on returning but car exactly as requested and no issues during hire or on return. Staff at desk helpful, efficient and good humored. "
GENEVA, CH - Reviewed by BRUCE - 01 February 2014
" Thank you . I liked the personal e-mail at the very beginning of the booking process "
" Again excellent personal service "
GENEVA, CH - Reviewed by RICHARD - 29 January 2014
" Excellent booking, excellent customer service via phone and email and excellent collection and drop-off service! "
" Collection and drop-off was wasy and efficient. Friendly staff and clean, well maintained car. In winter I think snow chains should be inclusive rather than an optional extra. "
GENEVA, CH - Reviewed by ANDREW - 24 January 2014
" Very good "
" Excellent service, left my phone in the car, the Hertz rep came and found me on the transit bus to return it to me. Many Thanks "
GENEVA, CH - Reviewed by DAVID - 23 January 2014
" NO PROBLEMS AT ALL "
" NO PROBLEMS AT ALL "
GENEVA, CH - Reviewed by PHILIP - 10 January 2014
" Excellent website and charges very clear. Will use again. "
" We ordered a manual economy 4-door, Ford Fiesta or similar. We got a Mitsubishi Colt auto. It's a smaller car than a Fiesta, the boot was tiny, and the automatic box was absolutely appalling. When I told the Hertz receiver that the box was awful he said yes, they are all terrible. Why do they use them? "
GENEVA, CH - Reviewed by RICHARD - 06 January 2014
" Superb as Normal "
" Excellent "
GENEVA, CH - Reviewed by FINLAY - 03 January 2014
" Very helpful telephone support when I had to correct an error in the internet booking. "
" When I arrived at the airport at the agreed time, there were no cars available for hire. Fortunately I was staying close to the airport with relatives and so was able to use their family car to transport cases for the first night's stay. Europcar did, however, allow a second driver free of charge and a 4x4 (of higher standard) was provided at 0830 the following day when we returned to the airport the following morning. The Europcar staff were helpful and friendly, but were confronted with being let down by a vehicle delivery. "
GENEVA, CH - Reviewed by JOHN - 31 December 2013
" Easy procedure in hiring car and very efficient at Herz in Geneva "
" Quick and efficient both picking up and returning. Also, excellent car . "
GENEVA, CH - Reviewed by RONALD - 29 December 2013
" every thing went very smoothly "
" very good service "
GENEVA, CH - Reviewed by THOMAS - 18 December 2013
" Hello The car I had, was a SEAT LEON and it was a very good car. You and your people are doing a really good job. Thanks, Thomas "
" Friendly and helpful. "
GENEVA, CH - Reviewed by CATHERINE - 16 December 2013
" I have booked with this company numerous times and I am happy with the rates and service "
" This is the first time I've booked with Firefly and everything went smoothly. I was happy to find an affordable rental from the Swiss side of Geneva Airport, which included snow tyres and chains and the motorway Vignette. I was careful to check this in advance as these 'extras' can sometimes double the cost of your rental. The staff were friendly and the service good. There was no queue at the rental desk. I would definitely look at using Firefly again. "
GENEVA, CH - Reviewed by JOHN - 21 November 2013
" All went to plan, thank you. The Mitsubishi Colt had the engine of a hairdryer, but otherwise OK. "
GENEVA, CH - Reviewed by WILLIAM - 16 October 2013
" Website much clearer with regards to winterisation costs, now see snow chains are an extra "
" First time Firefly, go to car park rather than car rental desk in airport. In car park notice saying go to Hertz desk in car park. At Hertz desk guy said she was at desk in Airport covering lunch and I could go back there or complete paperwork by phone !! Explained wasnt happy and he completed paperwork with her, took muck longer. Was given a car upgrade though. The car had several areas of damage and I found several more including two marked wheel covers. I rent several times a year from Geneva airport and all the cars from all the renters have more scraches than they say, means you have to inspect the cars carefully Dave Cameron "
GENEVA, CH - Reviewed by HENRY - 05 June 2013
" Excellent value for money "
" Really good "
GENEVA, CH - Reviewed by JAMES - 19 March 2013
" Booking easy, and price competetive. "
" All went smoothly, we got a good car. "
GENEVA, CH - Reviewed by PETER - 11 February 2013
" There was an error concerning the 'additional fees to be paid locally' in the contract. The actual cost was higher than stated. The reason for choosing Hertz from the list of your suppliers was because of their lower additional driver charge. "
" It is a general comment about all companies and their 'additional driver charge'. It is exorbitant and is a tax not an insurance nor a service. Only 1 person can drive the car at any one time. The charge is arbitrary, inconsistent and is the same for all value of car; therefore it is not an insurance. It isn ofetn the case that the 'additional driver' never drives the car; it is in case of unexpected circumstances. It is often a high % of the daily rate, and then to add VAT to it when there is no 'service value' added' is not correct. If Autoeurope could negotiate 1 additional driver included in all their rates it would be a massive incentive for customers to use AE. The extra driver cost is always foremost in my thoughts. "
GENEVA, CH - Reviewed by TRINA - 10 February 2013
" very easy "
" easy and fast "
GENEVA, CH - Reviewed by CHARLES - 13 January 2013
" Web site worked well and for once... without hidden extras! A pleasure and will use again. "
" Very impressed with the service which we found easy and positive to use, helpful and pleasant staff, nice car all went very smoothly. "
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