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GERONA CAR HIRE REVIEWS
Car hire reviews in Gerona
Situated at the confluence of no less than four rivers, the enchanting city of Gerona (spelt Girona in English) is one of the lesser-known jewels in Spain's delightful Costa Brava region. A unique and relaxing destination in the heart of northern Catalonia, its historic centre is a labyrinth of ancient walls, elegant mansions, landmark religious buildings and enticing lanes and alleyways, making it the ideal place to spend a few days and soak up some genuine Spanish culture at any time of the year. The vibrant café, tapas and restaurant scene around the main square - the popular Placa de la Independencia - offers the perfect introduction to a city whose history stretches back more than 2,000 years. Perched on top of a hill and dominatinating the skyline, Gerona's grand 11th-century cathedral is accessible by a long staircase that's without doubt one of the best selfie spots in the city. One of the best-preserved in Europe, the city's Jewish Quarter housed Jews from 982 to 1492 in an area they called El Call, which today's remains mostly intact and very much like it was over 500 years ago. Visit the fascinating Jewish Museum before enjoying a leisurely walk along the city's medieval walls spanning the eastern perimeter of the Old Town. Another top photo opportunity is provided midway along the Peixateries Velles Bridge built in the centre of town by none other than Gustav Eiffel several years before he erected his iconc tower in Paris. Gerona is the perfect base from which to explore the whole of the picturesque Costa Brava region and Spain's idyllic north-east coast. With the magnificent city of Barcelona located just 60 miles south-west of the city, there's plenty of potential for an exciting motoring holiday with your car hire in Gerona.
Auto Europe has been a leader in worldwide car hire services for over sixty-five years and today we are one of the world’s best-established car hire brokers. With over 28,000 pick-up and drop-off locations available in more than 190 different destinations in all four continents, our reservation specialists pride themselves on providing our many customers with the best-possible options and customer service for your trip. By collaborating with all the most presitigious car hire suppliers, we are able to offer the widest choice of vehicles at the cheapest rates the market has to offer, in line with the long-lasting tradition of giving you great prices and the very best service since 1954. You can collect your vehicle from a choice of convenient locations either in the city centre, at the Gerona Train Station, or from Gerona International Airport located just a ten-minute drive south-west of the city. Keep scrolling to find out what our other customers thought about their Auto Europe car rental experience in the city by reading the comments they posted in our Gerona car hire reviews section below.
AUTO EUROPE GERONA, SPAIN Car Rental Reviews
Average Rating for Auto Europe Gerona:
GERONA, ES - Reviewed by JOHN - 21 September 2025
" Not overly happy about the experience but put that down to Sixt, not to Auto Europe. "
" Reserved car not ready so offered special price on upgrade - suspect this may be a common tactic. Car was fine. Cost at end of hire much higher than expected I suspect due to undisclosed add-ons such as 21% VAT! Could not recommend Sixt. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JULIAN - 16 September 2025
" Invariably use Autoeurope and find the best deals with them "
" Reception, car allocation all very good, welcoming and efficient. However, most unusually: 1) car fairly dirty externally (may have had a day or so in dust and rain) 2) rear seat crisp crumbs and sticky drink (easily capable of removal) 3) windscreen dirty and smeared internally 4) rather more importantly, two warning lights illuminated on instruments; a) low tyre pressures and which on checking by staff at my insistence before driving, were all low (they were corrected for me and the tp monitoring re-set by Budget staff) and b) low washer fluid (easily corrected by me later). Most unusual for a hire car to be sent out with clear easily correctable defects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GERONA, ES - Reviewed by DAVID - 15 September 2025
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GERONA, ES - Reviewed by JOHN - 12 September 2025
" I found the counter staff that served me to be only interested in upselling and not dealing with the contract I had agreed with Auto Europe and the vehicle not to the standard I had paid for "
" The counter staff that served myself seemed only interested in upselling the deal that I had purchased from Auto Europe, He didn't want to hand over the keys to the vehicle until I had agreed to an enhanced insurance that cost an extra £189.97 , When we arrived at the vehicle pick up point in the multi storey car park the vehicle was nowhere to be found, An assistant in the parking searched but was unable to find the vehicle and he ended up calling into the terminal office to ask for the vehicle to be changed that meant a delay of more than 1 hour before we could carry on with our journey to our resort destination, although this was early in the day it was an inconvenience, when delivering the vehicle back to the airport no staff were available to assist if we needed any help "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
GERONA, ES - Reviewed by GEOFF - 08 September 2025
" Very good "
" I booked an automatic but I was told none were available so ended up with a manual ?!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by MATTHEW - 02 September 2025
" Easy to use site "
" All pretty straightforward in all aspects "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ANDREW - 02 September 2025
" All good until returning the vehicle as per above "
" Charges for damage on return of vehicle with zero explanation of what the damage is, no pictures of the damage and no response to any questions about it. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GERONA, ES - Reviewed by LUCAS - 31 August 2025
" Good value and good options "
" Good value, fine cars although a bit bashed up but that means you have less chance of being charged "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by SIMON - 27 August 2025
" Easy booking and process. "
" Great all round service. Rental desk is a short 1 minute walk from entering the arrivals hall. We were processed quickly at rental desk and the vehicle was located easily in the adjacent building. The return was similarly efficient. Quick to check car and sign off. Car was excellent value for the time was had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by OLIVER - 27 August 2025
" Terrible. I expect a full refund. I didn't take the car and had to book with thrifty in the day instead "
" I expect a full refund. Extra charges of 3 x booking value charged at the desk even though I had provided details of my needs eg travel to France and car seats "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GERONA, ES - Reviewed by MIKHAIL - 26 August 2025
" I am not a loyal customer, but I have always been able to find a good deal through AutoEurope and used them almost always when booking a car for holidays. "
" I got a deal for VW SUV saving about 60-70 pounds for 11 days rental. The car was in a good condition, full tank of diesel. Pick-up and drop-off were quick and efficient. Good experience, will consider when looking for renting next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SEAN - 21 August 2025
" See above. All great apart from time it took to colelct the vehicle. More counter staff needed. "
" The staff were great and I was very pleased with the car but the queue and wait to collect was painful to the point it may even put me off renting again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PETER - 12 August 2025
" Great overall. "
" Great value. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by EVE - 11 August 2025
" we had a great experience with go by car "
" they upgraded our car. it was fab. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STEVE - 09 August 2025
" Very good service "
" Make sure you check the car carefully before and have them stamp documents after to say it's fine. Also check fuel in the car is accurate I had about 20 euros less fuel than documented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 04 August 2025
" I have used Keddy on many occasions before. Prices have increased significantly as has the Cross Border charge. Renting a car is no longer cheap. "
" The rental car was a new vehicle so there was no damage. Only downside was that the windscreen had not been cleaned on the inside and there was adhesive from a large square sticker which had not been cleaned off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by TIMOTHY - 04 August 2025
" I have used AutoEurope many times and never had any problems. Would think carefully before picking Avis / Budget again though if this is the standard. "
" Very slow service for picking the car up. I had to wait best part of an hour to be seen even though there were only 3 or 4 people in front of me. There seemed to be IT issues, but even so there weren't enough staff on for one of the busiest days of the year. When I was finally seen, I was given one of the most beaten up hire cars I've ever received... The list of damage was nigh on comedic - dents, scratches, and even missing part of a door handle. Whilst checking the car I (incredibly) found additional damage, but the staff weren't very interested... I asked if there was an alternate vehicle; there wasn't. In fairness, the car was OK beyond the surface damage despite having high miles. However, it flashed up daily that it was due an oil service, and that the key fob battery needed replacing, which definitely gave the feeling of the vehicle not being well maintained. Drop off was fine though - was met by a staff member, the vehicle checked / signed off immediately on return. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
GERONA, ES - Reviewed by FAYYAD NABIL - 04 August 2025
" Gave us a free upgrade when our automatic vehicle wasnt available "
" really good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by KEITH - 02 August 2025
" It your conditions are not recognised by the hire company I won't book through a 3rd party again. "
" Even though my Autocar voucher said unlimited mileage I was informed by Drivalia that all rentals are subject to a maximum of 2000 km. I showed them that it stated unliked on the voucher and was told I had to take it up with Autocar not them and they don't take any notice of 3rd party conditions. This is illegal practice. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GERONA, ES - Reviewed by SIMON - 31 July 2025
" Auroeurope- no issues "
" Car had no windscreen washer, coolant level was low, service light came on, car wasn't clean ( inside) "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GERONA, ES - Reviewed by CAROLINE - 28 July 2025
" No flexibility .. poor customer service "
" I appreciate this wA my fault but surely some flexibility could have been given to this sitauation. Arrived to lift car and due to my credit card being 23 euro short they would not accept another card or payment from my husbands card to make up the difference. Yes it's in the terms and conditions but when we got to the site there was no WiFi and due to it being the weekend the account was not cleared. When we rang to get the car it was no longer available so we paid for a car that we never got!!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GERONA, ES - Reviewed by IAN - 18 July 2025
" na "
" Very good rental company. No hard sell on the extras just good advice and options outlined without being pushy. Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by GAVIN - 16 July 2025
" Auto Europe are easy to deal with. "
" Car was dirty on outside at pick up and wasn't ready, had to wait in extreme heat for it to be cleaned. Charged E200 for alleged damage, no explanation given as to what this was for. Car did not incur damage whilst I had it to my knowledge. I dropped the car back at 4.30am, drop key box, no staff there at time. Received email stating E200 damage charge later in day. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by STEVE - 15 July 2025
" I have also received a bill from Budget and have had to contact customer service for Budget and Auto Europe confirming that this is a clerical error and not an extra bill from Budget , either way it is time consuming and disappointing customer service "
" Counter staff was argumentative and dismissive regarding taking out their extra insurance for €120 when i had explained I was covered via Auto Europe . Even after ringing Auto Europe that stated I was not fully covered . Car had not been cleaned inside or out . Car was very good but should have been cleaned "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GERONA, ES - Reviewed by NEIL - 11 July 2025
" Did not like the pressure at pick up. "
" I thought I had fully booked and paid on line and when we arrived we were pressured into taking a higher insurance. Not impressed. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GERONA, ES - Reviewed by STEPHEN - 03 July 2025
" Everything smooth "
" Excellent service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 02 July 2025
" We have used Auto Europe many times. Straightforward booking process. What's included and what's not included fully explained. "
" Friendly staff. Online check in so quick pick up. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STUART - 20 June 2025
" Terrible. "
" At pick up the staff refused to record the numerous points of damage I found on the car on the rental form so I was forced to take photographic evidence for my own records. When I returned the car with a full tank of fuel I subsequently received an invoice for 17 euros fuel charge with no explanation. I contacted Avis to ask why and they asked me for a fuel invoice. I was only able to provide a credit card statement but to date they have not replied and not refunded me. Never again will I use Avis. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GERONA, ES - Reviewed by JOHN - 14 June 2025
" Already mentioned "
" There were 2 assistants and three people in front- we arrived after 8pm and didn't leave until after 9pm The paper work was lengthy- not the fault of assistants but the car hire company- we became impatient and fed up- getting the car was 20 minutes less than our flight!!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GERONA, ES - Reviewed by STEPHEN - 07 June 2025
" All perfect "
" All perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SETH - 03 June 2025
" I was charged 50% more than the agreed price because I was taking the vehicle to France. At no point during the process with Auto Europe ir Keddy was this explained. It us a hidden cost that both companies should have made clear. I would appreciate a response on this matter. "
" I was charged 50% more than the agreed price because I was taking the vehicle to France. At no point during the process with Auto Europe ir Keddy was this explained. It us a hidden cost that both companies should have made clear. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GERONA, ES - Reviewed by MICHAEL - 03 June 2025
" Was tricked into paying an extra £350 for "full insurance " Was told I was not covered for the €3500 excess. "
" Despite taking out full insurance I was told I would still have to pay €3500 excess in the event of an accident and had to pay an extra £350 I will be attempting to get this back from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GERONA, ES - Reviewed by MARK - 02 June 2025
" Easy pick up and drop off. "
" Easy pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GERONA, ES - Reviewed by JAMES - 25 May 2025
" We always use you. "
" We have had a previous experience where Budget did not check the ad blue in the car and it ran out after a few miles causing the car to breakdown. I would expect it to be like engine oil and checked. It costs us several hundred pounds and we were never refunded. So difficult once back in the uk. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
GERONA, ES - Reviewed by KEVIN - 23 May 2025
" Overall quite good "
" More drop off signage required to help return car to correct place "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STEVE - 09 May 2025
" Good service "
" Good Service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 06 May 2025
" Auto Europe great, Avis Gerona terrible! "
" Bullying upselling of insurance by counter staff who didn't understand how excess cover works Old, high mileage and dirty car, inside and out "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 3
GERONA, ES - Reviewed by DANIEL - 30 April 2025
" Easy to checkout car and return. Lovely condition car and no fuss on return. "
" The team member we dealt with (I think his name was Alex; tall blonde male) was super helpful and efficient. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STUART - 04 November 2024
" Stress free from start to finish "
" Easiest and smoothest car hire I've ever had, very happy with everything. Well done Ginora Gold Car, very nice guy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 01 November 2024
" No problems "
" All good, the lad on the was spot on "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GERONA, ES - Reviewed by STEPHEN - 27 October 2024
" Good value for money. "
" Check-in slow, had to wait outside Car had done 80,000km, signs of wear, drove well Confusing cross border charge info on the Avis confirmation "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by JORDAN - 26 October 2024
" The price was excellent, the collection process was simple and quick, the car was perfect, and the return process was easy. "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by HARRY - 26 October 2024
" As above. Charged extra without explanation "
" I can't quite work out why I have been charged an extra £30 on my credit card post drop off without any email or notification. Could you please investigate why? Low recommendation score due to no communication as to why charged extra. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by EDWARD - 17 October 2024
" ALL VERY EFFICINET AS USUAL "
" Very helpful people at Europcar "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PAULA - 13 October 2024
" Overall excellent and car was great. It was very difficult to find the Budget (and some others) from the airport however as the signs for car rental only took you to the nearest two companies who were on site whereas Budget, Avis and Europcar were a short walk out of the terminal. Not far but not signposted -well we found it confusing anyway. It was hard to find the way in to the drop off at the end too - not well signed - you can see the office but not how to drive in "
" Great car and very good value. Drop off and pick up were very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PETER - 13 October 2024
" The car was fine, the price was probably too cheap and the drop off was very straight forward. The pick up was a disaster. "
" The vehicle pick up turned into a disaster. We had completed the information to enable quick pass, but had to wait an hour. Some people behind us would probably have to wait 2 hours. We said we did not want the additional insurance but were given the warning that a scratch would cost us €1395, and if there were 5 scratches it would cost us €7000, later to be told that it had to be a dent over 2.5 cms. Where is your reasonable wear and tear policy, the car had done 7000kms. The staff members parting comment was that he had our credit card details and he could now take money from us without our consent. We felt very threatened and we did not deserve this treatment. If you need the extra payments to make a profit increase your prices don't come up with nonsense arguments and encourage threatening behaviour. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 09 October 2024
" I pre-registered all my details so check-in/collection was easy. "
" Couldn't have been much easier and with a low retained deposit. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by SUBASH - 07 October 2024
" Very satisfying "
" One of the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 05 October 2024
" Everything was simple and straightforward as it should be. "
" Everything was simple and straightforward as it should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by GAVIN - 28 September 2024
" In addition to the unscrupulous behaviour of counter staff, I received no confirmation that the car had been returned satisfactorily and the deposit would be returned. "
" Counter staff tried to convince me that if I didn't take additional cover the car would be uninsured. His explanation was purposefully unintelligible and abrupt. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GERONA, ES - Reviewed by FRANCIS - 18 September 2024
" All in all the experience was fine apart from what I have described above. Also Autoeurope informed me that there would be no charge for travelling to France but I had to pay Avis 20 euros "
" The biggest problem was the distance from the terminal at Girona to the Avis car collection point. Autoeurope did not clearly explain how far it was away from the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by EMMA - 18 September 2024
" Did what it said on the tin - no complaints! "
" Customer service was great. Easy drop off, enjoyed driving the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SARITA - 16 September 2024
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by RACHEL - 12 September 2024
" Very positive "
" Very positive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GERONA, ES - Reviewed by JOHN - 11 September 2024
" I would always recommend Auto Europe to people as I have always used your service but I would like to hear your comments about Goldcar as I have described earlier. "
" The drop off process is poor, because the drop off point was unattended, with no staff present, you were expected to leave the car and drop the keys into a letter box without any inspection of the car. I did this and then went to the GoldCar desk in the airport terminal; my question for the counter staff in the terminal was to ask what would happen if the car was damaged by someone else after I had left it; the person at the counter was unable to tell me what the process would be if this situation arose. I told him this was a completely unacceptable process and was zero customer friendly. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JONATHAN - 06 September 2024
" Dashboard on car did not work. Had assumed it was deactivated due to sat nav. but no it was broken. Obviously the car was not checked before. "
" Counter staff in Girona tried to sell extra insurance. Quite pressurized. I explained I had already taken out insurance and they then tried to tell me I needed more! Very annoying, especially since it delayed the whole process and created a long line of customers behind me... "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GERONA, ES - Reviewed by DAVIDKENNETHNIGEL - 02 September 2024
" Easily navigable web site "
" Good quality car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by RACHEL - 26 August 2024
" Great "
" Jordi was fantastic, so helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STEPHEN - 20 August 2024
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by LUKE - 16 August 2024
" Always pleased with Auto Europes communication, support and transparancy. "
" Great experience, clean car and well organised. However did take 20 minutes to collect the vehicle as the counter was closed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by KEVIN - 01 August 2024
" I have been renting cars from Auto Europe for many, many years (3 this year, alone.) This dreadful experience with Avis makes me wary. How AE responds to my complaint will govern whether I use the company again. "
" The usual strong arm strategy to compel you into buying more insurance (the counter clerk quoted me €45 but somehow charged €61 knowing the customer is keen to catch their flight when I handed the vehicle back. Ultimately, we have little choice but to sign and accept their terms.) The vehicle was already madly expensive at £340 for 6 days. The car was dirty, badly scratches and scuffed and, 10km out from pickup, the tyre pressure warning light came on. All in all, the opposite of best practice and good customer service. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GERONA, ES - Reviewed by MATTHEW - 30 July 2024
" Very good value for money! "
" Very easy collection and drop off, good clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 16 July 2024
" see 3 above "
" i was charged £150 for "family pack" i didn't have. I now have to get it refunded which is not satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 27 June 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by JAMES - 06 June 2024
" Still awaiting our refund from this disaster "
" One lady at desk and one man washing the cars!! Queue was 2-3 hours outside the office in the hot sun. We gave up!! Went over the road to Eurocars. Man at the rear washing the cars, cancelled our booking, so expect our money back Awaiting your response "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GERONA, ES - Reviewed by KEITH - 05 June 2024
" Once again Auto Europe provided excellent service, and good insurance cover at a reasonable cost; any issues were solely with the rental companies provision of car type. "
" booked through Auto Europe, a Skoda Karoq or similar, when confirmed by Gold Car indicated a VW Tiguan , on collection we were given a Seat Arona which has a substantially smaller boot, this caused issues with getting our luggage in. At hand over we added a second driver and were provided with a copy of contract ,but not the check out sheet, which was emailed later, but did not show existing damage; we had taken photos of the existing damaged , so were not charged. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by JANE - 05 June 2024
" As above "
" Total Chaos at the counter with only 1 member of staff working, I had to wait for nearly 2 hours to collect the car, and it was a similar situation on returning the car "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GERONA, ES - Reviewed by COLIN - 04 June 2024
" Good "
" The experience was good bar 1 issue which I will email you directly with a complaint "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by CLAIRE - 28 May 2024
" Not happy about a late fee being added as my fougtt ur was delayed "
" My flight was delayed I got charged a late fee which I don't think I should of had to pay it wasn't my fault we were late and if the person in front didn't ask 10000 questions we wouldn't of got the charge either not impressed "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STEPHEN - 20 May 2024
" Booking online was easy "
" Check in very slow, only 2 desks and the Fast Track system is no longer available even though I signed up for it a few days before travel. Checking car back was very easy "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 17 May 2024
" Nothing to add "
" Convenient and quiet "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GERONA, ES - Reviewed by MARTIN - 01 May 2024
" All ok "
" Staff very polite and helpful "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by RAYMOND - 19 April 2024
" No problems everything went well with the little car. "
" Staff every helpful and very professional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PETER - 14 April 2024
" Smooth efficient service "
" Clean cars efficient return car check and final invoice "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SUSAN - 03 November 2023
" See above, you did not stay open for my delayed flight and therefore did not fulfil your part of my contract with you "
" Your desk did not stay open for my flight that was delayed by 30 mins. I had my young grandchildren with me and so had to hire a car with another company. Your company is a complete disgrace and I will be posting a negative review on line. I am yet to receive a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GERONA, ES - Reviewed by ELEANOR - 24 October 2023
" No comment "
" I will be making a formal complaint and getting in touch with Trust Pilot. I was left at the airport with 3 children and the counter had closed, I ended up paying nearly £400 extra because of the inefficiency of Gold Car and your inability to be clear and transparent with terms and conditions. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 20 October 2023
" Auto Europe tends to be my default source of rental vehicles in both Europe and the USA. The system works well with the opportunity of doing the bureaucratic details online in advance a particular positive. As far as I can see the information about the available cars is detailed and largely accurate with competitive pricing. On this occasion it's difficult to imagine a smoother booking and pick up process. "
" I've used Budget several times recently and mostly with very positive experiences. This largely fell into that category. Girona isn't the best place to rent a car as there is an irritating walk to the rental locations and on this occasion a minor hiatus at the check in desk as a rental novice was patiently talked through the process. As I'd checked my details online a slightly elongated wait was a bit irritating but I was restored to good humour by a really pleasant and efficient woman at the counter. The car was a Kia which met our needs although for me it didn't convince as a driver's vehicle. It had very light steering which on the bends I thought oversteered requiring regular adjustments. Of course that might have been me being used to a very precise steering automatic at home! The drop was excellent too. Very straightforward and quick with the bonus that, in heavy rain, your counter guy put us in the car and drove us to the departures. Can't speak highly enough about your counter staff on this occasion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by BARRY - 16 October 2023
" See Above "
" The experience using FireFly/ Auto Europe was unusual in that the whole thing went without a hitch. We were served promptly by competent staff and the return was also seamless. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PETER - 30 September 2023
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by MARK - 14 September 2023
" I always use Auto Europe. Very happy with your booking process. "
" Had to wait 10 minutes for desk staff to arrive for pick up. Key Box drop off on return. The Hertz App is very fiddly to use. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GERONA, ES - Reviewed by RICHARD - 11 September 2023
" good zxperience "
" very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by VINCENT - 10 September 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SEBASTIAN - 04 September 2023
" Smooth experience with AutoEurope, no complaints. "
" Reception staff was friendly and upgraded our car but the car itself had significant damage at the back with the rear bumper cracked. This wasn't recorded anywhere or mentioned during check-in. There was no staff at the car park when picking up or returning the car and even though the car was returned with a full tank I was charged £70 for refuelling. Luckily I took pictures of receipts and at the petrol station. Hertz refunded the money but I'm not sure how this would have gone if there had been no proof from my side. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GERONA, ES - Reviewed by THOMAS - 28 August 2023
" Annoying pushing of extra insurance options "
" Good honest company "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GERONA, ES - Reviewed by JEAN - 18 August 2023
" Efficient service. "
" Wider range of vehicles needed at Girona, Spain please. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PAUL - 17 August 2023
" Quick and easy "
" Easy check in process and drop off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by CHARLOTTE - 09 August 2023
" All fees and charges need to be explained at time of booking "
" Charges for children's car seats very high (€60 each) and not provided at time of booking. We would have taken our own cheaper than this "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by SERENA - 06 August 2023
" Good experience, no surprises or issues "
" Good experience on this occasion. The booking, collection and return process was easy and the car was in good conditions and perfect for our needs "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DEWI - 05 July 2023
" Good communication. "
" Vehicle supplied seemed a lot bigger than what was initially ordered, which although wasn't a problem, would have preferred something of smaller size. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GERONA, ES - Reviewed by KELVYN - 15 May 2023
" Queue to collect keys, sufficient staff on duty but seemed to take a long time to serve some customers. "
" Very efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by DAVID - 09 May 2023
" Really pleased with the service and prices "
" Really friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 31 October 2022
" Vehicle and service was great. "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DANIEL - 09 October 2022
" Unfortunately I need to point out that I am very disappointed with the car. There are a number of problems listed below: 1) a warning light is on stating that the vehicle needs a service immediately. Surely this is dangerous an unacceptable! 2) warning light is on saying that 2 of the tyres have low pressure again dangerous (I have had to stop and put air in to make it safe). 3) the general condition of the car is terrible. - there are marks all over the exterior of the car. (Not an issue for me but please note that this is very different to your condition report. I have not made these marks). See attached photos. - the inside of the car is very dirty and doesn't look like it's been cleaned. There is cigarette ash on the seats, tobacco, sticky marks on the dashboard, doors and seats. I am taking guests to a wedding and shouldn't have them sitting on this dirt. See attached photos. 4) The fuel tank is nearly empty. I will replace the fuel that I use but not return full as it was not full when I collected. And to top it all off I have been charged a fine for not returning the car with a full tank of fuel and it wasn't even full to start with. The agent that I am in contact with is refusing to process a refund. Over all very disappointed. Worst experience of customer service I've ever had. A real shame. "
" Unfortunately I need to point out that I am very disappointed with the car. There are a number of problems listed below: 1) a warning light is on stating that the vehicle needs a service immediately. Surely this is dangerous an unacceptable! 2) warning light is on saying that 2 of the tyres have low pressure again dangerous (I have had to stop and put air in to make it safe). 3) the general condition of the car is terrible. - there are marks all over the exterior of the car. (Not an issue for me but please note that this is very different to your condition report. I have not made these marks). See attached photos. - the inside of the car is very dirty and doesn't look like it's been cleaned. There is cigarette ash on the seats, tobacco, sticky marks on the dashboard, doors and seats. I am taking guests to a wedding and shouldn't have them sitting on this dirt. See attached photos. 4) The fuel tank is nearly empty. I will replace the fuel that I use but not return full as it was not full when I collected. And to top it all off I have been charged a fine for not returning the car with a full tank of fuel and it wasn't even full to start with. The agent that I am in contact with is refusing to process a refund. Over all very disappointed. Worst experience of customer service I've ever had. A real shame. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GERONA, ES - Reviewed by DAVID - 08 October 2022
" Everything was good Thank you. BUT expensive ! "
" Everything was very quick and easy. Very good car almost new , and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by IAN - 04 October 2022
" Easy site to use. Very helpful people on the telephone assistance "
" Quick and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 04 October 2022
" As always first class "
" We we're with Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ALLISTER - 26 September 2022
" Used auto europe for years never had any problems except for the ones that we my fault "
" Prices quoted should include VAT at the counter. Other than that as usual everything great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ADRIAN - 25 September 2022
" I was unable to use my Visa debit card for payment "
" I have been charged an extra amount since returning the car and have tried to discuss what this is due to. I used the conversation bot but go no response. I will try again tomorrow. Very frustrating "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 3
GERONA, ES - Reviewed by TIMOTHY - 22 September 2022
" You have cancelled my booking so when I got there I had to rebook and ran the risk of no car and actually paid more. To add insult to injury, you have still charged me. "
" Very helpful, particularly as AE had cancelled my original booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PHILIP - 22 September 2022
" Unfortunately Auto Europe did not contact Budget at Costa Brava airport as requested which caused an issue. "
" Our flight was delayed. Before we took off I rang and informed auto europe that we would be late due to delayed flight. The auto europe informed me that she would contact Budget, however when we arrived the office was shut but the staff were in the office, after discussions the lady agreed to let us take the car. She confirmed no one had contacted Budget. When we took the car it was dirty and had obviously not been cleaned. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GERONA, ES - Reviewed by ANDREW - 18 September 2022
" Aside from. Fuel issue above, my experience was positive "
" Full to full policy, but the tank was only 3/4 full on pick up. Only checked 5mins out of the airport. My fault for not checking but still poor I thought. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
GERONA, ES - Reviewed by JAMES - 15 September 2022
" Easy to book and select provider. Used Budget as known company and used before, all an easy process "
" Very easy to deal with, used many times before "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by NEIL - 23 July 2022
" Overall very happy with our experience. "
" All very easy and efficient with both pick up and drop off. No hard sell for extra insurance at pick up desk, which was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by DUNCAN - 04 July 2022
" Booking with Auto Europe was , as ever, simple and trouble-free. And the deal offered could not be bettered. No need to look elsewhere! "
" Quick and efficient service both on collection and drop-off. Vehicle provided was very well used with some minor faults, not really to the usual standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GERONA, ES - Reviewed by DAVID - 19 May 2022
" Post COVID, there were few cars in the car hire pickup area. Clearly, there is a supply problem. Hope this gets sorted soon since we like to fly to Girona. "
" We wouldn't have booked flights to Girona if we had realised the cost of hiring a car for two weeks would be so high. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by KELVYN - 09 May 2022
" As above. "
" Long wait at the booking desk. I was third in the queue but still waited over 40 minutes. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PETER - 08 May 2022
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by GREGORY - 30 April 2022
" Never use Goldcar "
" Car had to be changed due to faulty battery and slow puncture. I had to return the car from France to Gerona, even though the car supplied was not suitable to drive, to avoid paying the cost of towing. The car Goldcar exchanged for the faulty had even more dents and we later discovered had no spare tyre, warning triangle or high vi's jacket. The only good thing about Golcar is that they are open on Sundays whereas the other companies were closed. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GERONA, ES - Reviewed by ANNE - 30 April 2022
" Would avoid Goldcar at Girona Airport in future. "
" Rather rude and abrupt person at the desk when we picked up the car who made me feel uncomfortable and worried. Car had quite a lot of damage. But very speedy receipt of final account by email after drop off. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
GERONA, ES - Reviewed by WILLIAM - 29 October 2021
" Good clean car "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ANTHONY - 24 October 2021
" We visit our place in Catalunya regularly and I'll use this company again. "
" Efficient and professional staff. Refreshingly, none of the hard sell to sell additional insurance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by JAMES - 11 September 2021
" All went very smoothly, no complaints "
" All went very well, no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by RICHARD - 01 September 2021
" No problems at all "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SIMON - 28 August 2021
" All very smooth "
" Efficient and good value "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PENELOPE - 03 August 2020
" I nearly always use autoeurope as it tends to offer the best prices and a degree of flexibility. "
" It was the least expensive option I could find for the dates I wanted, but still rather expensive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by JOHN - 31 October 2019
" We have hired several cars through Auto Europe over the years and it has always been a good experience. The website/booking experience/cancellation policy are all very straightforward & simple. "
" We arrived at night after a flight delay and therefore it was dark. Unfortunately there was quite a lot of damage to the side of the car which we couldn't see in the dark. Therefore, my husband had to get up early the next morning take lots of photo's and e-mail them through to Sixt. Fortunately where we were staying had a good internet service and we managed to send the photos through otherwise we could have been liable for the very expensive excess. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GERONA, ES - Reviewed by ROGER - 24 October 2019
" We always use Auto-Europe because they are simply the best. The insurance options, clarity of information and prices charged are second to none. "
" Everything with the car hire went perfectly - just as described. The only bit of an issue we had was on our return when there was no one there to receive and check the car - so we just left the keys in the box provided. Not a big deal but it is nice to have the reassurance of a person to check the car/petrol etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GERONA, ES - Reviewed by LINDA - 19 October 2019
" All I ask for is a car that is reliable and safe Being a elderly lady I need assurances I am dealing with a reliable company and in this case I felt I was. "
" Everything went smoothly and that's what I want at the beginning and end of a holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by ANTHONY - 07 October 2019
" Very good used 3 times this summer. "
" Very good. Would have liked someone to check in vehicle on return to confirm condition met requirement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GERONA, ES - Reviewed by CHRISTOPHER - 04 October 2019
" Not really sure what Auto Europe brings to the party. "
" The main problem was the Avis counter was not in the airport building but a 10 min walk away. I would have expeted this from a low cost rental co. but not Avis. I paid extra to rent with Avis so I could get a better service, but the location was v poor. We then had to wait 20 mins to be served when there was only 1 other person ahead of us. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
GERONA, ES - Reviewed by JOHN - 28 September 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MARTIN - 24 September 2019
" Excellent "
" We had an excellent experience at the Enterprise office at Girona rail station. The staff could not have been more helpful. I would highly recommend this site and Enterprise staff!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHELLE - 18 September 2019
" As above "
" Very friendly, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by CLIVE - 17 September 2019
" Good "
" I might not ever book direct as after hiring a car earlier they sent a demand for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ANTONIA - 16 September 2019
" Very pleased! I needed some telephone help each time and the staff were knowledgeable and helpful. I was also able to change my choice of company when a better offer came on the market. Hassle free and brilliant. "
" It was a pleasant and stress free experience. Very pleased that AVIS does NOT charge for border crossings. The only thing I would add would be that they include the mandatory yellow vest and triangle. I was going to France and there it is an important part of the rules. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JAMES - 13 September 2019
" See above. To judge by the Trustpilot ratings for Avis, and my experience of their fraudulent practices, your relationship with that company may not be in your best interests. "
" Vehicle not checked on drop off, and an unexplained charge of £165.64 taken from my account. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GERONA, ES - Reviewed by GILBERT - 10 September 2019
" It was all OK, however, I had to search quite a lot to find out about taking the car from Spain into France. Can I suggest you add a facility on your site to indicate whether the hirer desires to take the car abroad and to include the extra cost into the final payment to you. "
" It all went well. However, I have received the final invoice and still am not quite sure it that is the end of it... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 09 September 2019
" Could not fault it. "
" I found the staff very efficient and polite both when picking up the car and when dropping off the car. All went very smoothly without any unnecessary bullshit. Would certainly use them again and would definitely recommend them to others. Just waiting for a refund on my credit card for the full tank of fuel charge as I returned the car with a full tank last Friday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GERONA, ES - Reviewed by JAN - 07 September 2019
" Excellent "
" Excellent, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ROBERT - 28 August 2019
" The emails I received said to contact Auto Europe if there were any delays to ensure I'd still get the car I hired. The flight was delayed by three hours so I called, but was told on the phone to contact Thrifty directly. In the end it was fine, but not the best experience on top of the stress of a delayed flight. It felt as though I'd received conflicting information. "
" Excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 27 August 2019
" Happy with Sxt "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by LORENA - 23 August 2019
" Enjoyable "
" Good service and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ANTHONY - 20 August 2019
" Very good "
" Easy with no sales pressure "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GERONA, ES - Reviewed by PHILIP - 12 August 2019
" Thanks "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ALAN - 08 August 2019
" Easy process with auto europe but we thought that somehow dealing with your company would protect us from the unscrupulous car hire companies out there. "
" I have already written to SIxt but have had no response. - so will write to you now. When we arrived (my sister-in-law and I) had booked 2 cars for 9 family members - we were shown to a Peugeot 208? which was badly scratched along the front bumper - 40 cm or more and the undercoat was showing through. We asked to see other vehicles in the same class and we were shown ONE - again not impressed - as we needed two. An upgrade was suggested by the Sixt rep Sergei/Vincente who was keen to sell us un upgraded model. We were shown alternatives and he said my sister-in-law could have a VW T-ROC for 5 euros a day. He told me quietly, that if she took the deal - I could have an upgrade for 3 euros per day. She agreed and we went in to the office. He then added 21% tax to the price - she said no and we were back where we started. We went around the car park again and suddenly he announced a nice little Citroen ws in the same category. She took it and this left me with the scraped Peugeot or an upgrade. As nothing was available I took the upgrade (Sergei/Vincente had now agreed to remove the 21% tax. We were also 'pushed' to take his/Sixt insurance - even though we had taken insurance through Auto Europe. He told us that this wasn't wise and that we were only partly protected and that we should speak directly to him next time when we arrived. On drop off - the rep (no name) was much more professional. Not a great experience and you end up spending your holiday thinking - what charges will I be getting when I return the car. Not recommending or using Sixt on future trips - may even put my experience on my facebook and twitter accounts! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
GERONA, ES - Reviewed by BETHAN - 05 August 2019
" Website is clear to use but you should share specific T&Cs from the rental companies booked with the customer, not just your own. This would avoid shocks of 1400 euro deposits being taken. "
" Took a long time to pick up the car, around an hour waiting with small children. They were understaffed and the staff they had didn't seem too experienced. They took 1400 euro off my credit card because I had my own insurance. This wasn't anywhere in your T&Cs you sent and I never received specific T&Cs from ok rent before hand nor could I find their T&Cs anywhere online. The car had lots of scrapes I marked up but nobody from ok rent checked this before they signed off the sheet as they were too busy. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GERONA, ES - Reviewed by OFER - 02 August 2019
" Love the idea that you can buy from you the full package with the full insurance . They are cheaper online offers for the same deal but you guys are the most trustworthy . Fyi I'm renting 365 days in a year and most of the time more than one vehicle "
" Most friendly rental company specially for a budget . Love the idea that you can buy from you the full package with the full insurance . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by TODD - 29 July 2019
" The counter staff at Interrent told me they didn't accept American Express for the card block required on this booking, even though this if the payment method used to make the booking in the first place. It seems very unlikely that they would not accept this method of considering it's an international airport. Additionally there was no information provided by Interrent, Gold Car or Auto Europe to say this payment method was not acceptable, if this is in face true. They then proceeded to charge me over and above the insurance I had already paid on the booking in order to take the car and carry on my journey to the final destination. This all seems incredibly fraudulent and taken advantage of customers. Very unhappy with this service and will be following up with Auto Europe to receive a refund for my booking. Auto Europe should share all relevant information about the companies they are working with and the payment methods accepted. Failure to do so results in customers having to pay out additional money unfairly, and they overall service is very poor. I have sent to separate emails to Auto Europe to try to resolve this issue and have not received a response. "
" The counter staff told me they didn't accept American Express for the card block required on this booking, even though this if the payment method used to make the booking in the first place. It seems very unlikely that they would not accept this method of considering it's an international airport. Additionally there was no information provided by Interrent, Gold Car or Auto Europe to say this payment method was not acceptable, if this is in face true. They then proceeded to charge me over and above the insurance I had already paid on the booking in order to take the car and carry on my journey to the final destination. This all seems incredibly fraudulent and taken advantage of customers. Very unhappy with this service and will be following up with Auto Europe to receive a refund for my booking. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 24 July 2019
" Used several times. Never had a problem. "
" Only one man on desk so could have taken a long time but we were 2nd of only 2 people so not too bad. No hard sell. No directions from airport to offices so need to get details before arrival "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by JOHN - 23 July 2019
" Auto Europe is great and hassle-free...I always use it now to get great rates and efficient customer back up "
" staff were friendly and got on with the job, car was great and there was no hassle. It would probably have helped the desk clerk if there was more than one person available as he had a queue and was under pressure; however he was great and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by GEOFFREY - 22 July 2019
" Overall very satisfactory "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by NICHOLAS - 21 July 2019
" interesting that you get a better deal via Auto Europe than booking direct with hire company "
" had to wait as very busy desk, also car needed a wash. Good work by Kirstine on the desk was appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by RANDAL - 15 July 2019
" Auto Europe were fine but my experience with Avis was not so good. "
" The pick up was chaos. One girl dealing with everything for Avis and Budget. People dropping cars back. People not happy with the car they had just been given and others like me waiting to pick up a car and get away from the airport. Due to the pressure the girl was under I left with just the car key. No documentation, no chance to check the car against a diagram showing past damage etc. This was emailed to me to my business email at 23.30 that night. This was very unsatisfactory and we did notice one mark/scratch on the front bumper that was not marked on the diagram in documents. I will be furious if we are blamed or charged for this as we had no chance to point this out at time of pick up. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GERONA, ES - Reviewed by KIERAN - 12 July 2019
" Great "
" Very plesent and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 12 July 2019
" There was no option to buy full excess car insurance when booking and we paid an extortionate amount for this at the desk when picking car up. "
" Lovely staff and excellent quick service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by TERENCE CLIVE - 07 July 2019
" If the price is right I will use them again "
" Pleasant staff when i went to the office to find someone to go over the car with me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DOUGLAS - 06 July 2019
" Good experience. "
" No problems but there was a queue for the pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 06 July 2019
" Great experience as usual "
" Very good serrvice. unfortunately they are not cheap enough for our next trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ZUBAIR - 01 July 2019
" Again great competitive price for budget car, eventually got there in the end, maybe just email to follow up or emphasise the importance of providing flight number as we were told by staff we would need to pay more as we were delayed by an hour on arrival. "
" The pick up my flight was delayed and the lady said we had to pay extra for the car, even though I had already payed, because I had not provided my flight number. At no point did anyone email me to chase this up before my journey. Eventually this was sorted and we got the car. Apart from that everything else was good , drop off very swift , very good price, hence why I given the High score "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 23 June 2019
" cant fault anything !! "
" cant be better "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by SIMON - 12 June 2019
" Would be a 10 but not after this year's experience. "
" Lady that served us was very officious. Scaremongering us into buying their insurance suggesting ours was inadequate . Blocked €1500 on our card to cover any potential damage. All this at a time when we were keen to start our holiday that we had been looking forward to for months. Used Firefly last year with a completely different experience. Would consider booking direct through them next time. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOANNA - 20 May 2019
" No problems efficiant "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by IAN - 15 May 2019
" Great service. I changed the booking to add another day and Auto Europe provided alternative quotes and managed the difference in cost without fault. "
" Young man on the desk at Girona airport was very friendly, efficient and polite. Due to unavailability the car was upgraded without charge. The car proved to have some noticeable scratches on inspection but the desk staff photographed and recorded the damage without question. Overall very satisfied with Interrent/Goldcar and only marked down from a 10 overall because of the minor inconvenience of the unrecorded damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by RONALD - 14 May 2019
" Always feel we get good value and efficient service. "
" Efficient and helpful. Slight delay because only one person on the desks. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by GREGORY - 24 April 2019
" Easy to use. Competitive prices. Positive opininion from rental company. "
" very friendly and helpful service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOANNE - 24 April 2019
" There was no phone number that would actually answer a call! We were told to contact auto Europe because our flight was delayed to re-install the booking. Absolutely ridiculous!! "
" Our flight was delayed 3 hours. Had to wait over an hour at the airport to be picked up. Any phone number on the booking was completely unhelpful. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MARIUSZ - 09 November 2018
" Good stuff, friendly, good car, no problem with deposit "
" All good, I recommend this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 07 November 2018
" It depends on whether you can get GOLDCAR to refund the proper amount ! Regards Dr J C Turner "
" At time of pick up my card was debited with 299.24 EUR, but on return to UK the refund was only 72 EUR. THE car was in perfect condition and I have photos to prove it, also the mileage was well under the allowed amount. Please expedite the difference. I have used you many times with excellent results ! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MARION - 01 November 2018
" I didn't know the pick up was off site, could have been more obvious. It would have been better to have dropped off at T2. The staff member at pick up was delightful, helpful and informative. "
" I didn't know the pick up was off site, could have been more obvious. It would have been better to have dropped off at T2. The staff member at pick up was delightful, helpful and informative. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MARCIN - 30 October 2018
" Flawless experience!!! "
" Flawless experience!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DARREN - 28 October 2018
" Very happy "
" Our car hire went very well again. They didnt have our vehicles so upgraded us to 3 seven seater vehicles . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GERONA, ES - Reviewed by DAVID - 25 October 2018
" 1st class service Budget and Auto Europe "
" Budget has given me an excellent service all year - some 6 bookings "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by KEITH - 17 October 2018
" Very good "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JUDY DEBORAH - 10 October 2018
" Address should be given, Car Rental should stay open and make themselves noticeable even may meet client at the gate if they are too hard to find. "
" Looked for your company outside the airport and could not see it anywhere. Asked other rentals company's but they where not aware of your company. Nowhere to be found. Unable to access the car I had paid for, no address, very obscure and not open when I checked the car hires that where open.!!!!???? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ANDREW - 06 October 2018
" quick, economical "
" overworked fairly unpleasant staff, car dirty "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
GERONA, ES - Reviewed by BERND - 06 October 2018
" The website and online booking was easy and straight forward. "
" Interrent wanted to sell me additional road side assistance for over €6 per day. They were rather pushy, highlighting all the nightmare scenarios that could happen. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by JAMES - 04 October 2018
" Unhelpful and dreadful service "
" Dreadful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
GERONA, ES - Reviewed by RICHARD - 02 October 2018
" It was all so straight forward, clear and easy. "
" We could not fault them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STEPHEN - 01 October 2018
" Fantastic collection and drop-off process. Also excellent value "
" Fantastic collection and drop-off process. Also excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by WALTER - 27 September 2018
" Very good .. "
" very good company ,all went very smooth, Thank you drivalia.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STEPHEN - 27 September 2018
" Firefly were very quick when presented with Auto Europe paperwork "
" A small queue that closed before we reached the desk, diverted to second queue - very quick and efficient when we got to the desk with Auto Europe paperwork "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SIMON - 25 September 2018
" Overall, a very poor experience. "
" Upon arrival at Girona Airport there was no indication of where the Avis car rental desk / pick-up point was. Eventually the general information desk advised that it was a 400 metre walk to the Avis car compound. Upon arrival there was one staff member dealing with car pick-ups. This meant a wait of over one hour to pick up the car. I had requested a VW Golf but was given an alternative vehicle. The vehicle smelled very strongly of cigarette smoke, which was acknowledged a full week later at the vehicle drop-off. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GERONA, ES - Reviewed by DOMINIK - 24 September 2018
" Was with them few times and always no problem. "
" Clean office and quick process. Just of you need a toilet they don't have any :( !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GERONA, ES - Reviewed by PETER - 24 September 2018
" Overall a good experience the only problem is the layers of insurance and what is covered and what isn't. "
" My concern is regarding for additional insurance to cover breakdown and recovery of the vehicle outside of having an accident for which I pay additional insurance. I consider that when renting a vehicle it is the suppliers responsibility to ensure that it is mechanically sound and will not fail during the period of hire. If the vehicle should fail it is the suppliers responsibility to either fix the vehicle or supply an alternative free of charge for the remainder of the contract. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by LINDA - 24 September 2018
" Smooth system altogether. "
" Very easy to book and a good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by GERARD - 17 September 2018
" always seem to be a decent price and the advanced insurance option seems to be quite clear in what you are covered for "
" Good car, although several points of damage on the vehicle, which were difficult to see because it had been poorly washed before pick-up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GERONA, ES - Reviewed by MICHAEL - 15 September 2018
" Good offer from Auto Europe, although the terms of the free additional driver was limited to bookings made on a very few specific days - I'm sure this breaches trade descriptions. It was easy to assume that the additional driver was included in the price. An offer must be reasonable & the terms here were not. "
" Car was not in good condition - a very basic model with wear to the engine, quite noisy, and small engine for size of car made it sluggish to drive. Faulty tyre pressure light caused us anxiety & meant we had to stop several times to check the pressure despite it being ok. Staff were very pushy in trying to sell additional CDW - giving us horror tales of what would happen if we didn't. (We had already purchased additional cover before leaving home) but the staff member was undeterred in his determination to gain a sale. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
GERONA, ES - Reviewed by CHRIS - 15 September 2018
" Once got the car, the holiday experience was very pleasant and drop off very quick. "
" Booked through your website with excess covered in insurance but the interrent staff kept insisting that this was not good enough and had to suffer a hard cell for 30 minutes in which I ended up paying another 70 Euros to cover the whole car, this was not an option on your website? Once got the car, the experience was very pleasant and drop off very quick. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by BEN - 13 September 2018
" Easy and reliable "
" The reason for not giving full marks on efficiency is because the queue moved very slowly on pick up and there were no return parking spaces available on drop off. But I am still very likely to recommend Firefly as we have rented with them several times without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JEREMY - 12 September 2018
" Good price and service all round "
" Power cut at pick up office resulted in long delay picking up car. Only 1 member of staff under a lot of pressue "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by DAVID - 11 September 2018
" The experience at Girona airport pick-up gave rise to personal concerns that should assistance be required during the week of hire it might be low quality. This was not tested as thankfully no assistance was called for. Previous experiences with Europcar at other locations have been wholly satisfactory. Autoeurope's services have been good. "
" No car of pre-selected compact group was ready for my mid-day airport pick-up. A bigger alternative was offered which , after contract paperwork was all completed , a visual inspection revealed heavily worn tyres two of which would not have met UK legal safety standards. Car rejection caused a further delay while a Fiat Punto was physically prepared for use. This car was accepted even though condition of its tyres was also suspect. Existing bodywork condition of both cars was disappointing. During period of use windscreen wipers were ineffective as washer liquid levels were inadequate. Daily washing by hand was required. This deficiency was advised on return to representative as requiring action prior to further Neither of the representatives at pick-up had reasonable customer-focus qualities and also were objectionable in the manner of seeking to sell excess damage , roadside help and other protection contracts for which I already possessed pre-existing insurances. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 2
GERONA, ES - Reviewed by JULIO - 11 September 2018
" More counter staff needed. Should be staff ready to check vehicle in the car park on return. The car park is quite far from the desk staff and not fair to expect customer and staff member to return to car park to check for any damage. "
" Queues to get car far too long.waited over an hour to get car at airport. Only one staff on duty. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DOUGLAS - 05 September 2018
" This was ok and straight forward "
" Driving back to Girona airport at 5am in the morning and planning to top up the tank which was showing 75% full. Unable to find a garage open,so had to return at 75% full. I no there should be a charge,but £95 was a rip off. Very annoyed with this behaviour. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MARK - 02 September 2018
" I always book through AutoEurope now, and have done for almost 15 years. I could have got the same car from the same rental company for fractionally less money through a different broker, but I didn't mind paying a couple of pounds extra for the peace of mind given by AutoEurope's quality customer service and excellent insurance. "
" The staff were friendly and helpful, the car was ready on time, speed of service was reasonable and they didn't try rip me off (always a worry with the cheaper rental companies). The only faint disappointment was that we got a Fiat 500 rather than a VW Up, but it was perfectly adequate, just not quite so nice to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by NIGEL - 02 September 2018
" I booked the car hire as it was advertised with 1 free additional driver. On arrival to collect car I was told this was only between certain dates. This was not made clear when booking. "
" I booked the car hire as it was advertised with 1 free additional driver. On arrival to collect car I was told this was only between certain dates. This was not made clear when booking. Not sure who was at fault with this. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ALAN - 01 September 2018
" Nothing more to add "
" No queue, dealt with friendly and efficiently at pick and drop off. However pick up is off site (only a 3 minutes walk) and thgis was confusing on arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by CHRISTOPHER - 30 August 2018
" Straightforward and good prices "
" Only one member of counter staff and she was very slow (but friendly) - it was almost an hour between arriving at the AVIS office and driving away and there were only 2 people in front of me in the queue "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GERONA, ES - Reviewed by DOUGLAS - 29 August 2018
" Will use again "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by WILLIAM - 29 August 2018
" More staff needed at Inter-Rent "
" Only 1 member of staff working on collection - took over 45mins to get served !. Also we booked a Volkswagen and were given a Skoda ! - I know they say equivalent but a Skoda is not equivalent to a Volkswagen in terms of quality. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GERONA, ES - Reviewed by PETER - 29 August 2018
" Always straight forward and efficient "
" Only one person on counter when collecting car 60 minute wait with only 4 in queue "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by BRIAN - 28 August 2018
" Was worried after other reviews but no issues. Read all the paperwork before hand and took out extra insurance. Will definitely use interrent again. "
" Smooth transition throughout. Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PHILIP - 25 August 2018
" no hassles with car rental - very satisified "
" Easy, straight forward and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 24 August 2018
" All good! "
" The car had some dents but the staff were great and everything was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GERONA, ES - Reviewed by MICHAELA - 22 August 2018
" Car was fine. Straightforward hire "
" Slow pick up but otherwise fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GERONA, ES - Reviewed by MAUREEN - 20 August 2018
" easy to book on auto europe site & a good price and excellent support on the ground when voucher presented to dollar desk. "
" Both staff we dealt with on pick up and drop off were excellent at Girona airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 18 August 2018
" Disappointed with quality of car and condition. "
" A Corsa or similar car was to be provided and in fact we had a Fiat Panda which I would have considered much smaller - in addition the car was quite badly damaged with damage to both rear wheel arches and and one rear door. Previous hire cars with Budget were very satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GERONA, ES - Reviewed by DOMINC - 14 August 2018
" long wait at counter to collect car...lady very nice "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GERONA, ES - Reviewed by DAVID - 14 August 2018
" N/A "
" good service, was offered upgrade, however turned out other car wasn't suitable, vehicle was swapped again without hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by CLAUDIA - 13 August 2018
" You were recommended and We were definitely not disappointed. "
" Friendly, efficient and very good valuefor money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GERONA, ES - Reviewed by NEIL - 11 August 2018
" Very easy "
" Great pick up. Helpful staff and good car. No hassle or delay. Only difficulty really was that drop off was not well signposted. We returned the car to the wrong place. My recommendation score is low as I rarely make recomemndations but this was good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ALEXANDER - 09 August 2018
" I have never hired a car through a third party broker before. When collecting the car I was informed the car only came with the basic level of insurance. I was advised to take out additional insurance. I did not appreciate from the hire agreement from Auto Rentals, that the price only included 'third party' cover. I was made to feel nervous about driving on the provided insurance protection, even though legal, the impression was given that any minor damage to the vehicle could incur the 1,694 euro excess. With regards the insurance i was offered, the first quote was for 500 euros for the duration of the hire, 12 days, this then went down to 120 euros for the same duration. However, I have actually been charged 145 euros on my credit card, which I will be contacting Budget about. I found the whole experience quite unclear, from who Auto Rentals are - I did not appreciate you were a third party when I made the booking, to the Budget car rental office at the Girona airport offering extortionately expensive levels of unnecessary insurance. Also, it would be helpful for your contracts to define the type of insurance provide using the terminology to which most people are used to dealing with when buying car insurance, for example: third party, full comprehensive etc. I did not find the experience of using Auto Rentals/ Budget a happy one, I would not recommend your services, and would advise caution to anyone looking to hire a car in this way. "
" I have never hired a car through a third party broker before. When collecting the car I was informed the car only came with the basic level of insurance. I was advised to take out additional insurance. I did not appreciate from the hire agreement from Auto Rentals, that the price only included 'third party' cover. I was made to feel nervous about driving on the provided insurance protection, even though legal, the impression was given that any minor damage to the vehicle could incur the 1,694 euro excess. With regards the insurance i was offered, the first quote was for 500 euros for the duration of the hire, 12 days, this then went down to 120 euros for the same duration. However, I have actually been charged 145 euros on my credit card, which I will be contacting Budget about. I found the whole experience quite unclear, from who Auto Rentals are - I did not appreciate you were a third party when I made the booking, to the Budget car rental office at the Girona airport offering extortionately expensive levels of unnecessary insurance. Also, it would be helpful for your contracts to define the type of insurance provide using the terminology to which most people are used to dealing with when buying car insurance, for example: third party, full comprehensive etc. I did not find the experience of using Auto Rentals/ Budget a happy one, I would not recommend your services, and would advise caution to anyone looking to hire a car in this way. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GERONA, ES - Reviewed by SHARON - 24 July 2018
" By far the cheapest quote for the car with any of the companies. I was a bit wary about booking given the price differential but was more than satisfied with the process . "
" This is the second time we have used Budget and would use them again particularly for Girona. Convenient pick up and drop off. Good Value for Money. The only issue both times was the lack of counter staff. 1 person on at pick up (which was ok because only 1 person in front of us) but 1 at drop off, office was very busy and no clear instructions as to what to do with returns. Apart from that very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GERONA, ES - Reviewed by DAVID - 19 July 2018
" I purchased the Car with full insurance only to be told by Dollar/Hertz that it was a private insurance and that if I had a claim I would be required to pay and then claim back from the Private Insurance Company. which was a surprize to me. "
" Very much do it yourself . It was a Hertz car, given the keys signed a few forms than just told to find the Car. Just the same on return no one at the drop off. there was a box to drop the keys but I wasn't sure is it was for Hertz, so I walked back to the office and gave them the keys. Cars still drive the same but now have a lot more gadget's Carplay etc. The Rental Company should have someone to show you how theses things work. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PETER - 18 July 2018
" Ok. "
" A nice car but every other aspect of the experience was deficient. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DOUGLAS - 18 July 2018
" Iam currently pursuing my Fee back "
" I booked this car with collision damage waiver. When picking up the vehicle I was then offered the option to buy the insurance again at the airport. The voucher clearly states that I have all the insurance included. I have been confused as to what is included & not included when picking up the car. This appears to happen all the time in Europe. There is clearly a policy to upset some items even though ,they are included The car has suffered a slight scratch that has been done by a third party in a car park. I now want to claim the fee back that I have been deducted from my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GERONA, ES - Reviewed by COLIN - 17 July 2018
" Awful experience causing extreme anxiety being faced with a false charge of 220 euros for a 'damaged' wing mirror. My photos prove it wasn't. "
" Rhodium staff were extremely unfriendly when they realised we had taken out our own excess insurance policy to the point of being rude. I had the foresight to take photos of the hire car when we returned it in perfect condition. I now have to fight a totally false invoice for 220 euros for a 'damaged' wing mirror. A blatant lie, as can be proved by my photos. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GERONA, ES - Reviewed by DAVID - 15 July 2018
" Great time , we'll be back ! "
" Nice clean car provided by helpful staff . The only point I would make is that there was no one available to check car over with me on return however all things considered I was happy with everything so thanks for making out holiday great !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GERONA, ES - Reviewed by CAROL ANN - 13 July 2018
" Very friendly attentive counter staff. "
" On arrival there was a bit of a wait at the counter. I was give the keys to the hire car and I asked if there was any damage which I should be aware of. At that point I was told no. However, on inspecting the car before we set off there was quite a lot of scratches and marks all over it. I asked for your representative to inspect the car with me, which he did and he took photographs at that time. He also took a photograph of the mileage, which I thought was a little strange and I assumed this would have also been done prior to rental My point would be that I, the customer should not have had to point out these marks and the vehicle should have been properly inspected by budget before rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by MARTIN - 12 July 2018
" Simple and straightforward car hire without hidden catches at a reasonable price. "
" The collection process was straightforward and fairly quick. Of most importance is that we felt you were honest and trustworthy (as we read reviews about the underhand practices of some other car hire firms operating at Girona). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by RARES-REMUS - 11 July 2018
" smooth "
" good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by BENJAMIN - 07 July 2018
" Booking was all OK, however I needed to speak to them about changing the arrival time of our collection, they said they were unable to change this and gave me incorrect information telling me that I had a 1 hour window after my collection time. Having spoken to firefly directly they told me that the window was anytime up until midnight and were much more helpful. The auto europe agent obviously needed more training. "
" Good value car hire but shame about the inefficiency of the staff who run the collection point. Arrived at the fire fly desk at the airport with a few people in front of us. Had to wait over an hour before we were served. It was already late having had a 3 hour delay on our flight so was the last thing we needed. The car was very nice though and we had no problems other than this. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by KENNETH - 06 July 2018
" Often use Auto Europe and their prices are competitive and the cars are in good condition. I have recommended Auto Europe to friends who are equally happy "
" Car was very good condition with a few scratches and fairly low mileage. Staff were first class and dealt with everything very efficiently. I would prefer printed documents rather than electronic as you don't have emergency numbers with you that are easily accessible. Maybe they should have a card with essential numbers? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by ALEXANDER - 02 July 2018
" All went smoothly "
" very quick friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DESMOND - 01 July 2018
" I have only marked 5 as I have yet to check whether Auto Europe can assist with my refund so this could change. "
" Unfortunately the vehicle was not filled with fuel which I only noticed after leaving the rental station. I called the number highlighted on the rental document 90minutes after leaving and was advised to fill the car with fuel take photos showing the kilometres and keep the receipts then return the car full in accordance with the full to full contract when the refund could be made at the desk. Although the assistant accepted the receipt and photo evidence she was unable to process the refund as the system was not set up for this eventuality. I was advised to call the number again as soon as possible which I did from the departure lounge - unfortunately the assistant advised that he could no5 help as I had called Europcar and not Inter Rent - the number is printed (and highlighted) on the Internet Rent document holder in addition the assistant at the counter confirmed that it was the correct number to call. I know need to find the correct number to pursue the refund. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GERONA, ES - Reviewed by TIMOTHY - 30 June 2018
" No problem with Auto Europe, but when are these companies going to stop their hard sell tactics and threatening behaviour "
" The rudest, nastiest staff member we have ever known. He wouldn't serve us because we were 5 mins earlier than the rental time, he tried every hard sell tactic for upgrade and insurance there is - after refusing all the extras he suddenly said he was on a break and left the office, leaving us to wait for another assistant. Awful experince "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
GERONA, ES - Reviewed by MICHAEL - 28 June 2018
" No hassle or extras. All went really smoothly "
" The first time we have picked up a car and not had any hassle and had the full insurance and not been talked into anything else. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by NICHOLAS - 28 June 2018
" Car was rented through firefly, all as expected "
" All very professional, no problems as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ROBERT - 24 June 2018
" Car gave over 50mpg and was quite punchy for a 1 litre VW Polo "
" Good value good car but with some damage to bodywork "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by KENNETH - 24 June 2018
" I had no credit card but my partner did, even though it's a joint account they would not accept the card and were very rude. I had to pay €133 for cover that i had already paid for plus €100 deposit that I am still waiting to be returned. All in all the car hire cost me over €250 for what should have been less than half that, it also upset me for the term of the holiday. "
" I had no credit card but my partner did, even though it's a joint account they would not accept the card and were very rude. I had to pay €133 for cover that i had already paid for plus €100 deposit that I am still waiting to be returned. All in all the car hire cost me over €250 for what should have been less than half that, it also upset me for the term of the holiday. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by RUPERT - 23 June 2018
" Very curtious and excellent vehicle. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ALICIA - 23 June 2018
" Great service and easy "
" Quick and easy pick up. Staff were very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ROBERT - 23 June 2018
" We always use Auto Europe to book car rental - the ease of viewing, selecting, and booking is outstanding, with clear and precise information about the vehicle and terms of hire. "
" Although I have absolutely no complaints about the service received, the car itself was not in great condition (many knocks and scratches previously noted) our freshly cleaned. It would also have been better if the representative had taken us to the car for operating procedures for the cabriolet roof (we had to go to get help). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GERONA, ES - Reviewed by KRISTIAN JAMES - 20 June 2018
" Autoerope good Interrent not so good "
" Car was passed down from europcar so a bit old for what you would expect "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 5
GERONA, ES - Reviewed by RONALD - 19 June 2018
" Always go first to AutoEurope. "
" Convenient and very reasonable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by MICHELINE - 16 June 2018
" See above "
" At the moment I am waiting to hear from someone regarding my complaint regarding an overcharge. Incident 1626814 client number 12137542 contacte 13642385 overcharge 33.41 euro for extras that were not requested. I thought i was giving my card as a guarantee . I clearly confirmed with the gold car agent that I was returning the car full for full , which I did when I returned. That is what we had originally preordered . I am currently waiting for confirmation of a refund and if this is done promptly and efficiently my faith in Goldcar and Auto Europe will be restored. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GERONA, ES - Reviewed by JOHN - 13 June 2018
" As above. "
" On the day I picked up our rental car there were ten people in the queue with only one member of staff resulting in a long wait. This was not the fault of the person behind the counter who was doing his best to cope but rather one of management who left the counter understaffed and leaving your unfortunate employee to carry the can. The situation was made worse by other customers returning cars. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by PARMJIT - 11 June 2018
" The counter staff member was absolutely awful and made us question our first ever visit to Spain after treating us like rubbish and not at all like paying customers. He pushed us aside of the queue just because we complained about the speed of service after waiting 2 hours just to get the car. He changed our order on the spot, charged us for services we didn't need and threatened to cancel the car if we complained or raised any concerns. He was a horrible and inconsiderate man. I will never recommend this company to anyone who travels to Spain like we did, and I will In fact steer my family and friends well clear "
" The customer service from the counter staff member was one of the worst customer service experiences me and my family have ever encountered in our lives. He made us wait on the side away from the queue just because we mentioned the slow service and the need for more staff. He then threatened to cancel our order if we complained any further. We waited 2 hours to get our car and when we did get served he said our order was 'wrong' and charged us for a second driver when it wasn't needed and changed our car & deposit from €300 to €900. He was absolutely awful and I'm surprised he has his job with the amount of people he upset that day with his disgusting customer service. The car we received had battery issues where it wouldn't start intermittently and scratches all around it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GERONA, ES - Reviewed by MICHAEL - 11 June 2018
" could have possible been more competitive on price especialy on main brands. "
" it wold be nice to all ways have a Hertz rep check over the car in your presence on ones return. DOES NOT ALWAYS HAPPEN ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
GERONA, ES - Reviewed by MIKE - 11 June 2018
" The booking was easy but as i said the voucher was not recorded with budget "
" Carmen, the representative at the check in, dealt with fact that she had no record of my bookingvoucher extremely efficiently . Somehow she tracked down the booking and all was well. if only all companies were as good as budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 18 May 2018
" No further comment "
" Directions to car location could be clearer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by JAMES - 18 May 2018
" We have satisfactorily used Autoeurope on many occasions . Our confidence has been dented. We shall not use Interrent again "
" Locally I was advised that if the car could not be driven back to them that a replacement car would not be provided. However if we paid €74.24 as well as €70 (as advised in my Autoeurope contract )for permission to drive in France , then this clause would not apply and the €74.24 would be refunded if the car was returned to them. We agreed and the car was returned in good state and were advised the person who checked it assured us that no extra charges applied. An email would be sent to me reflecting this. Due to family illness we returned the car on 06/05/18 instead of 16/05/18 (10 days early) for which € 26.99. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 14 May 2018
" Had no problems what so ever would use again. "
" Thought Firefly were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by KATHRYN - 10 May 2018
" Yes "
" Staff at girona airport for collection very friendly but it took a while ( nearly 1 hour) to process for collection; signage for finding car park to drop car off VERY poor. Please get the airport to improve or give a map to customers!! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GERONA, ES - Reviewed by NICHOLAS - 09 May 2018
" Never hired a car with so much worry it will break down by sales people "
" Hard sell to customers over insurance products. Although had yearly excess insurance. Major focus on lack of breakdown cover included that sent message that cars were unreliable and expected to break down "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GERONA, ES - Reviewed by RODERICK - 30 April 2018
" Seemed to be the best value "
" 10 minutes at most to complete paper work. No pressure sales for extras. Car in excellent condition and a short walk from check in. Return equally easy and completed invoice emailed by the time I was home. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ERIC - 27 April 2018
" As above. "
" Very quick and easy check in and return of car. Very competitive price, very happy with car and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ANDREW - 27 April 2018
" easy to deal with "
" no courtesy bus "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GERONA, ES - Reviewed by TERENCE - 04 July 2015
" Great deal "
" Excellent service "
GERONA, ES - Reviewed by CEDRIC - 02 July 2015
" Brilliant Service "
" I could not fault it, perfect service a lot of other companies can learn from you. "
GERONA, ES - Reviewed by JOHN - 28 June 2015
GERONA, ES - Reviewed by THOMAS - 18 June 2015
" car rental was not booked at gerona station when I arrived. but enterprise found it was booked at airport?? I booked it for collection at station. Enterprise found a car for me and al was OK. "
" see a ove comments. Eterprise gave a great service but I did not get an Alamo car. "
GERONA, ES - Reviewed by RONALD - 16 June 2015
" Excellent service "
" Very efficient service.Vehicle very clean and easy to access in car park "
GERONA, ES - Reviewed by JANET - 16 June 2015
" Easy to book website "
" Good efficient staff so that the wait was not too long. "
GERONA, ES - Reviewed by RODRICK - 15 June 2015
" Staff were friendly and quite helpful. "
" Signage was not easy to spot at the desk or in the car park. "
GERONA, ES - Reviewed by PETER - 14 June 2015
GERONA, ES - Reviewed by KESTON - 09 June 2015
" Good service everything was well organised. "
" Very nice car.completely satisfied. "
GERONA, ES - Reviewed by PAUL - 28 May 2015
GERONA, ES - Reviewed by JAMES - 25 May 2015
" Be clear about charges when adding extras at rental location. We were told 4 euros a day for additional driver, only to then find 7 euros additional underage charge for said driver, and 20% tax added on top on the bill. Also our voucher had stated zero excess, but this is not what appeared on the local rental agreement. "
GERONA, ES - Reviewed by NEIL - 25 May 2015
GERONA, ES - Reviewed by ROGER - 21 May 2015
GERONA, ES - Reviewed by GARETH - 16 May 2015
" Car allocated (fiat panda) was considerably smaller than the "Opel corsa or similar" paid for. On top of the 90 minute wait for the car with a baby, it wasn't a great start. However, the car was upgraded without charge to a larger group and from then on the car and service was fine. "
GERONA, ES - Reviewed by PETER - 15 May 2015
" Didn't take payment by debit card without adding 200 to the price for insurance. Absolutely ridiculous and borderline fraudulent given that the price quoted and agreed to was not even available. "
" Didn't take payment by debit card without adding 200 to the price for insurance. Absolutely ridiculous and borderline fraudulent given that the price quoted and agreed to was not even available. No rear facing car seat available. Front facing car seats are much more dangerous than rear facing and are not recommended for children until they are 3-4 years old. The lack of availability should be mentioned at the time of booking. "
GERONA, ES - Reviewed by NICHOLAS - 11 May 2015
" very quick checkin and checkout "
GERONA, ES - Reviewed by DAVID - 03 May 2015
" Good efficient service provided with very competitive rates. Now used Auto Europe for two other bookings this year. "
" Good reliable service reasonably quick. "
GERONA, ES - Reviewed by DAVE - 02 May 2015
" Be careful about the extra charges you will be asked to pay at the car hire company. "
" Because I forgot to take my visa card with me and only my visa debit card. I was told they would have to debit my card with 50 euros and I would not get this back because its a visa debit card. I looked at my emails when I got home. Firefly had debited my account with over £160.thats on top of what I paid when I booked it in the UK . What a bloody cheek of them. "
GERONA, ES - Reviewed by LAURENCE - 19 April 2015
" Very easy process with good customer service "
" As above "
GERONA, ES - Reviewed by ADAM - 26 October 2014
" Easy to book nice website and friendly staff on the phone. "
" After seeing negative feedback on firefly I was weary but I had no problems the car was 6 months old clean. A few scratches so I would take photos just in case. The woman on the deal was rude had no time for me as she was going on her break. The paper was shoved in front of me to sign so I took extra time to read through the t&c's to wind her up. I would use firefly again as price was cheap and does what it says on the tin. "
GERONA, ES - Reviewed by MATTHEW - 14 October 2014
" The Auto Europe website provided separate options for the "back full" and "back empty" options but that didn't follow through directly to the booking with Enterprise. That said it wasn't a problem to re-state that choice at the pickup desk as it as offered as an option by the rep. "
" Zero queues at either pickup or drop off, unlike the large queues at the Firefly and Goldcar desks so we were very pleased with that choice. Staff were very helpful and genuine, including how to find the nearest petrol station on our return. Car was great spec and almost new, no problems with the return process. Only problem was carrying the child seat from the pickup desk to the car (5 mins) along with two large suitcases, our own baby car seat, pushchair and toddler/infant. Would have been great if it could have been in the car already when we arrived. "
GERONA, ES - Reviewed by MARK - 31 August 2014
" Very simple booking process "
" Quickest and best care hire experience ever (and there have been many). Firefly provided an outstanding service. "
GERONA, ES - Reviewed by NICHOLAS - 15 August 2014
" offers a good choice "
" the fuel arrangement proved unsatisfactoryl the car was three quarter's full on return, , but I had no option but to agree to pay for a fulltank on accpting the car; the reason being no petrol staion nr the airport was open early enough to allow the 'return full' arrangement. Atesa ought to credit me for the fuel remaining. "
GERONA, ES - Reviewed by SHAWN - 14 August 2014
" Will definitely use again "
" Excellent "
GERONA, ES - Reviewed by RICHARD - 28 June 2014
" Easy to use filters to get the car and service you want at the right price. "
" Excellent service from friendly staff. Full to full offered at reasonable rates. Good on site facility at airport. "
GERONA, ES - Reviewed by RICHARD - 12 May 2014
" Good that you could source full to full hire at a resonalble price. "
" Provided my deposit is returned to my credit card in due course! "
GERONA, ES - Reviewed by BARRY - 11 May 2014
" I have used Auto Europe for several years and will continue to do so. All the information available on the web site and fairly priced. "
" We were greeted just short of midnight by an extremely cheerful, patient and helpful Elisabet who dealt with our rental and was able to answer all our questions. There was no pressure to buy " add ons " but all options were explained to us and it was such a refreshing change to be dealt with in this way. As long as there is no sting in the tail ie. we are not charged for damage we know we did not cause then we would certainly look to rent with Atesa again and would highly recommend them, which is more than can be said for others at Gerona. "
GERONA, ES - Reviewed by MOJTABA - 16 April 2014
" the service and car was perfect. the price is little high "
GERONA, ES - Reviewed by WENDY - 03 February 2014
" Good web site and helpful English speaking staff on free phone helpline "
" Quick and helpful "
GERONA, ES - Reviewed by IAN - 31 October 2013
" Only issue I have is that we had to pay upfront for the fuel, we returned the the car with over 2/3 of a tank, it would have been nice to have the option of returnig the carwith a full tank which would have been better for us. "
GERONA, ES - Reviewed by RODNEY - 12 July 2013
" very straightforward from the moment we arrived at the airport "
" very straight forward, everything as prearranged "
GERONA, ES - Reviewed by DOUGLAS - 18 June 2013
" Very happy wth the rental "
" Very happy with the full to full fuel policy - this is what made us choose the rental. Not so happy about the charge for going into France! "
GERONA, ES - Reviewed by GARTH - 15 June 2013
" This must have been my fourth booking with Auto Europe & as always was efficient & trouble free. "
" The checkout procedure is always very slow, which often amounts to up to an hour in a queue. The staff at Gerona ,particularly 'Raimondo' were helpful & smiling, with a good command of English. "
GERONA, ES - Reviewed by KEITH - 01 June 2013
" Efficient and helpful service. "
" Very efficient and helpful service although took well over an hour and a quarter in the queue to collect the car - consequently we didnt leave the airport with the car until nearly two hours after arriving ! "
GERONA, ES - Reviewed by FRANK - 26 May 2013
" Have used them in the past and hope to use again soon in August "
" Car was not in the correct bay - buut bsoon found it "
GERONA, ES - Reviewed by EDWARD - 21 February 2013
" No record of existing condition of the car given & nobody present at handover on return. Many existing scratches/dings, handbook mssing, yellow jacket, poorly maintained, etc. "
GERONA, ES - Reviewed by ANNE - 27 January 2013
" Good prices efficient relaible service "
" Helpful staff, efficient service , good clean cars. Use this firm frequently and never had a problem, would recommend them. "
GERONA, ES - Reviewed by JAMES - 07 January 2013
" worked efficiently, as previously when used this company "
" it would have been useful to let me know before travelling that Budget do not have their own desk but operate through Avis. It took some time at the airport to discover this for myself "
GERONA, ES - Reviewed by ANNE - 26 June 2012
" very helpful staff, clean low mileage cars. only negative is amount paid for petrol "
" Very polite and helpful staff, efficient staff and never had any problems. "
GERONA, ES - Reviewed by ROGER - 26 June 2012
" Good but a map of the pick up area would be useful. "
" Service good - price charged for fuel very high "
GERONA, ES - Reviewed by VIVIENNE - 26 June 2012
GERONA, ES - Reviewed by DIANA - 26 June 2012
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