GOLDCAR FRANCE Car Rental Reviews

TOULOUSE, FR - Reviewed by PHILIP - 20 September 2025

" Yet to see what resolution is offered. Process seems very slow to address an obvious fraud. "

" Made to pay for hire TWICE!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NICE, FR - Reviewed by ALESSIA - 16 September 2025

" Thank you "

" Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by STEPHEN - 13 September 2025

" Overall not bad but vehicles should be more thoroughly checked "

" Pick up was slow as the office was very busy. One headlight wasn't working "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by ANDREW - 13 September 2025

" All good except for deposit arrangement and last minute check in with Gold not Autoeurope confusing and wrong terminal. "

" Deposit much too high Deposit for petrol fill up ridiculous "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by RONALD - 11 September 2025

" Overall it was pretty good "

" The fuel charge at check in was a bit of a surprise. Not had that with other companies. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CHARLOTTE - 09 September 2025

" Goldcar forced me into taking out an expensive insurance policy, doubling the cost of my car hire, by hiking the rate of their caution so much so that I couldn't meet it on my credit card. (If I had been warned I possibly could have done). As I have my own care hire insurance I don't need theirs, so instead, always opt for them keeping back a sum, a caution, on my credit card and returning it at the end of the hire. In May the retained sum was raised from 1000 to 1,500 euros. On arrival on 1st September I found it had been hiked again to 2,000 euros with no warning . The company did not want to accept the limit on my card, which is a little over the 1,500.00 sum I had paid in May. I have been hiring from them for years and have never damaged their cars. I feel their behaviour was a cynical exercise in forcing me to take out an insurance policy I did not need by hiking the deposit to this level. It doubled the cost of the car hire. It's a poor reward for my loyalty. I would not use them again and would certainly never recommend them. "

" Goldcar forced me into taking out an expensive insurance policy, doubling the cost of my car hire, by hiking the rate of their caution/deposit so much so that I couldn't meet it on my credit card. (If I had been warned I possibly could have done). As I have my own care hire insurance I don't need theirs, so instead, always opt for them keeping back a sum, a caution, on my credit card and returning it at the end of the hire. In May the retained sum was raised from 1000 to 1,500 euros. On arrival on 1st September I found it had been hiked again to 2,000 euros with no warning . The company did not want to accept the limit on my card, which is a little over the 1,500.00 sum I had paid in May. I have been hiring from them for years and have never damaged their cars. I feel their behaviour was a cynical exercise in forcing me to take out an insurance policy I did not need by hiking the deposit to this level. It doubled the cost of the car hire. It's a poor reward for my loyalty. I would not use them again and would certainly never recommend them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by GARY - 08 September 2025

" see the above comment, at the moment unless you can hep me resolve the issue then this is the reason I cannot use Auto Europe again. PLEASE HELP ME GET MY MONEY BACK "

" The car malfunctioned dangerously after an hour of driving. The Roadside assistance did not work and I had to carry on driving. The hotel reception where we were staying managed to get through to roadside assistance and the car was collected by a breakdown lorry. The solution late on in the day was for me to take a taxi (at your expense) 3 hours away back to Marseille airport, both not practical and I had been drinking I sent three emails in total to you and made two phone calls to try and sort situation and there have been no answers to my emails. I have had the expense of the car hire which was not acceptable after an hours driving; no car for the remainder of my trip which means we had to take taxis everywhere and finally a very large taxi bill back to Marseille airport to catch a flight home. Another email has been sent and still no reply from you. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by STEPHEN - 06 September 2025

" Good "

" All very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by RODRIGO - 05 September 2025

" In future I might try to book directly with the car rental company to reduce the risk "

" When I collected the car, I was immediately told that the vehicle I had booked was "really bad" and strongly encouraged to upgrade. They explained that I would need to pay various additional taxes and suggested that, if I upgraded, it would work out to roughly the same price. In reality, I ended up being charged again--on top of what I had already paid to AutoEurope. I felt completely taken advantage of, but at the start of a family holiday, the last thing you want is to waste time arguing at a rental desk. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

NICE, FR - Reviewed by OLWEN - 05 September 2025

" Very easy process from start to finish "

" I use Goldcar a lot. Always find them friendly, helpful and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOEL - 03 September 2025

" Very good overall from a price perspective, I've used you two years in a row now. "

" Overall the experience was good from a cost point of view. Counter team were slow and and not very helpful It extremely annoying that I took full comprehensive insure with autoeurope when I booked the car but because I picked it up via goldcar, they wouldn't accept the insurance I'd paid for. So, I had to accept full liability from Goldcar with a £3700 hold on my credit card. Instead of the £1700 stated on my document's. This is very poor considering in that moment there's nothing I could do as the counter staff wouldn't entertain any conversation about the insurance I'd already paid for. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by POL - 03 September 2025

" Be aware that the car needs to be clwaned before returning ! "

" Thre big remark I have is that they did not make it clear at rental that you need to clean the car when you return it. I speak fluent French and English so there was no issue with not understanding. They just did not say it and charged me €80 afterwards. That is very disappointing. I use rentals in the UK and it is common practice there that the rental company cleans the car which is included in the rental price. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

NICE, FR - Reviewed by CARL - 01 September 2025

" Car was in very good condition and as booked, however add on costs such as child seats, deposit, airport tax were not as per T&Cs and cost almost as much as the car hire itself. Drop off was very straight forward "

" Car was in very good condition and as booked, however add on costs such as child seats, deposit, airport tax were not as per T&Cs and cost almost as much as the car hire itself. Drop off was very straight forward "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KEVIN - 28 August 2025

" Booing was easy but the cost of insurance is never clear with car rental companies and it feels like a rip off when they try to charge you at pick up when they know you are in a rush "

" Everything was fine except (1) picking up the car: the paperwork takes forever which is ridiculous given technology today (2) the insurance suggested by the staff member would have cost more than the rental. This just smells of rip off. Your price should include a sensible level of insurance to avoid a conversation at pick up which just feels like you are ripping off the customer "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by COLIN - 28 August 2025

" Booking via Auto Europe was fine. No issues (aside from the terrible experience with Goldcar). "

" Refused to register damage present on collection stating it was too small, and then tried to claim it was new damage on return. Only a careful video I had taken on collection saved us. Attitude of staff was absolutely appalling. Not to be trusted. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARTIN - 26 August 2025

" Nice - great Marseille - very poor "

" The experience at Nice is so dofferent from the Marseille Airport where they try to find any fault to get the caution money from those who do not have Goldcar insurance. Very bad practice at MRS very good at NICE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by RUPERT - 25 August 2025

" I called your help desk and got no value from this experience, was told that I could not get a refund or change details, totally ripped off!! Gold card said they had many similar experiences and had complained about your service and not making key facts clear enough, dreadful experience of both companies "

" Rude staff member, mocked me, interrupted, the rudest person in a customer facing role I have ever experienced, refused to get her manager, I had to raise my voice before her manager appeared, she said 'he won't talk to you' the worst experience you could imagine, then would not accept Amex would not let me use my wife's credit card, planned to charge me 6% to use my debit card, and funnily if I took their insurance £157 then I didn't need a credit card!!! Totally ripped off, frustrated and am actively advising people to not use autoeurope or gold at! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by FIONA - 25 August 2025

" I bought the extra cover via online booking, but was told this has limitations at the desk and tried to upsell another insurance at the desk, which would have doubled the cost of the car hire, so I politely declined. It does cause anxiety though when you buy the extra cover that comes with the online booking, to be told that this also may not cover all damage. "

" Car was as described, god condition and easy to drive. There were just a few minor scratches on pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SANDRINE - 24 August 2025

" They are there to take your money from your account unlawfully. Gove you a dirty car, has to clean inside the windscreen as it was No staff to go round the vehicle when picking up. "

" They take money from your account without consent nor explanations. They are crooks as far as I am concerned. They charged us for a small line on side mirror which was smaller than their 5cm stated on the contract and that was not needed to inform them. They charged us for a slightly bigger car because they did not have the size we paid for 1/2h before our pick up time even though they had just opened for the day at 8am! They charged 2 other amount on my credit card that I do t know about, we returned the vehicle with a full tank of petrol (have the receipt that it was fuelled within a few miles of the return address) Disgusting company! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ANDREW - 14 August 2025

" Satisfied with Auto Europe, booking and updates received. Not at all satisfied with Goldcar, queuing for over an hour on collection in a portercabin with broken aircon and not the most friendly staff "

" When collecting the vehicle we queued for over an hour. There were only two staff serving customers and the aircon was broken "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARK RICHARDSON - 06 August 2025

" Ok "

" The car we had was an MG SUV and with 4 people it was not great, "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by NIGEL - 05 August 2025

" Let's see how the issues arising are dealt with before deciding whether this is a good review or poor. "

" Short wait at desk. Car not the same type as booked but still suitable (estate Megane instead of a monospace - eg given was Kia Sportage). Quite a bit of body damage on the car but well recorded. OK inside but windsreen so dirty I had to clean it on Day 2. Additional driver charge was much more than on the booking confirmation so I hope that Autoeurope and Goldcar sort that out for me. Just dealing with that. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by EDWARD - 05 August 2025

" All good "

" We were a bit confused by the LPG facility on the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARTIN - 30 July 2025

" No other comments. "

" Generally very positive pickup and driving experience. I have 2 pieces of constructive feedback 1. Passing the cost of breakdowns on to renters when you are responsible for maintenance is not a good strategy for retaining customers. 2. Some sort of receipt on drop-off would be helpful to eliminate any concerns about being charged extras after drop off . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ALEXANDRE - 29 July 2025

" Auto Europ should make clear what payment methods vendors accept at booking "

" I will be raising a formal complaint. On pick up the agent refused to accept my first direct HSBC debit card claiming it went against the terms and conditions, even though my bank wasn't listed under the banks not accepted. This has cost me money due to transaction fees on the alternative card I luckily had available. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CHRISTOPHER - 28 July 2025

" Very easy, will use again, just maybe now Goldcar. "

" Took 2 hours to pick up car, massive queue and it take forever to process. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GEORGINA - 25 July 2025

" Awful "

" I was completely conned. They charged me for a scratch that was already there. They say they do it 3/4 times a day. Total con men. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by COLIN - 24 July 2025

" The above feedback in 3 reflecting poorly on all concerned with this booking. "

" The worst experience I have had in hiring a car over 40 years around the world ! The vehicle was unwashed with stained seats and also had numerous dents, scratches and body damage. The vehicle illustration did NOT reflect the damage and when I requested Goldstar to look at the car damage before driving the car away and they refused to come out of the cabin, let alone update the vehicle illustration to show correct position. They simply told us to take photos. I pointed out the damage was extensive but again they refused and when I asked for the persons name serving me he refused and also refused to give me the name of their manager or his contact details. Additionally the dark haired male employee ( who seemed to be the most senior )thought it was also fun to laugh at us with other French customers waiting in the queue with sneering racist reference to us being English. Given we are from Scotland this was doubly unwelcome. As a further example of their incompetence when I added my wife as an additional driver they wrongly showed my name again the additional driver on the contract. I pointed this out to them and they said it didn't matter! I had to repeatedly demand / insist they reprint the contract with both drivers correctly shown. As a final point in terms off feedback their customer service highlight was for each of the giggling members of their team of 4 to serve one person then disappear into the back room for 5 mins. They took it in turn to do this despite the Queue growing larger by the minute. It took us 2 hours from arriving at the Goldstar cabin at the airport to finally drive away. A total shambles and can I suggest our experience is brought to the attention of their CEO from who we deserve an unreserved personal apology? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by NICOLA - 15 July 2025

" Easy to book and best price - would use again "

" Excellent on collection - staff were helpful and everything was very clear. Drop off was a bit more hectic - not clear where to go or what to do, but when we did speak to staff they were friendly, just would suggest they explain what they need to do more "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NICE, FR - Reviewed by STEPHEN - 13 July 2025

" I have used you a few times before and have been very happy in the past, however, in this instance where I have had a problem it is extremely difficult to talk to someone to try and sort out the issue. I have not been able to get my issue looking into as yet and there is hesitation in trying to assist me with a refund. "

" The Goldcar check in desk was closed when I arrived at the airport. I was therefore unable to pick up the reserved car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by SIMON - 12 July 2025

" See above. Awful service and no desire to help "

" We made an error in our booking which I accept was my fault. However once I realised the mistake the staff at both Goldcar and AutoEurope were extremely unhelpful. I was originally quoted for another rental which was told would be 50 euros per day. However an hour later AutoEurope quoted 100 euros per day. By the time this was all sorted I had been charged 888 euros for a weeks car rental for a Peugeot 3008. The experience was stressful, staff unhelpful and obviously expensive. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JULIE - 10 July 2025

" Because of the above. "

" I had an accident 4 days after my arrival, we could not get through to Gold car at all, we tried for 2 days, in the end my hotel manager sent an email, we got a reply on the following Monday, asking me to take the car back to Nice, l didn't want to drive the car as the police told me it was not safe, and it was 70 k away. I rang for 5 days to get the car picked up, oh the Friday they agreed to pick the car up, said breakdown would call me in 40mins, nobody called , told me they would get me a taxi to Nice to.pick up a new car, once the car was collected, this never happened it ruined my holiday, didn't drive the car for 2wks, l was on my own and in a place where l neededa car, l decided to drive the car then because l needed things from the supermarket, l still couldn't get through to these people, l decided to stay another week, so l could enjoy the rest of my holiday, tried to call them to find out the cost, still couldn't get through. Now they have taken 2 payment s out of my bank acc, 81.81, 691.74, don't know what this is for and usual story can't get through to them. Can you help me with this. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ELIZABETH - 07 July 2025

" If gold car is one of the companies that you use, I would be very careful as it reflects badly on auto Europe "

" The check-in was awful, it was boiling hot and no air conditioning. I felt very sorry for an older lady who was struggling in the heat anyway. Our car was not in a good shape, massive bump on the rear of it, I've never had such a badly damaged car in all my years of hiring cars in France The staff on arrival to collect the car kept running off to deal with other people whilst dealing with me which was quite rude Leaving the car at the very end was the best of the whole experience as the young lad was very polite "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 2

NICE, FR - Reviewed by DR MICHAEL - 05 July 2025

" I have made my concerns known to auto care who demonstrably don't care thus I shall continue to warn others away from using you "

" Poor, dishonest. Attempted to sell us GPS hire for a car with factory fitted GPS. Would not recognise full cover insurance sold us by auto europe "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

NICE, FR - Reviewed by JOHN - 28 June 2025

" See 3 above "

" Check in and return was very efficient but the state of the vehicle/presentation was very poor - considerable existing damage to vehicle "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TOULOUSE, FR - Reviewed by BRIAN - 23 June 2025

" The experience was ok for me but you have to stay very aware that they will try to sell you something if they can. "

" None of the damage on the car was marked on the form which we only see when we have signed electronically (so I took pics. of all damage & faults on car at pick up & return) to cover myself. They were not that happy I had ins. from UK so they could not sell me theirs (at great cost) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by OLIVER - 22 June 2025

" Frustrating. Hidden costs. "

" Effectively coerced into buying insurance. Car smelt of smoke very badly. Check in desk had 45min queue "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by TRISTAN - 21 June 2025

" While the price for hiring the car for 6 days was reasonable once the full insurance cover is added with nil excess the rate for the care is not particularly competitive. "

" While pick up and drop off were relatively easy there was no-one to report a fault with car at the drop off, clearly under staffed. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 6

TOULOUSE, FR - Reviewed by SARANNE - 14 June 2025

" All worked well, no issues. "

" Staff friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by BRYCE - 10 June 2025

" Don't blame the staff as they are just following orders, but the rules they need to follow are stupid. "

" Wouldn't expect my valid physical card as a means of payment. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by PETER - 10 June 2025

" Mostly as above. "

" Sadly, usual longish queue, which one gets with a cheaper rental. Feel they should have 2 queues, one for those who have booked, and one for those who haven't. Guess that's what "Key and go" is for. Tempting alternative. Lovely girl and free upgrade to automatic.SUV. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RAYMOND - 26 May 2025

" Faultless "

" Faultless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by LUIGI - 22 May 2025

" very little to share, except it provided good value for money "

" friendly counter staff, very polite and fairly efficient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by RICHARD - 18 May 2025

" X "

" Very big que to pick the car up!! "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 10

NICE, FR - Reviewed by ALISON - 18 May 2025

" Always us Auto Europe and recommend you to friends and family. "

" Excellent service - Collection etc. all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CONSTANDINOS - 09 May 2025

" Very good staff and clearly explained drop off process "

" A bit of a Que at pick up but was seen to quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANNE - 17 April 2025

" As above "

" Easy pick up, efficient, friendly staff, given choice of cars. Drop off straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NEIL - 05 March 2025

" Flexible to amend/cancel, and great rates. "

" No queue at pickup or dropoff, efficient process. Good value rates and convenient on-airport location. All good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JOHN - 14 February 2025

" All went according to plan "

" Fine. Well organised, no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RONALD - 14 February 2025

" comments as aboves "

" they didnt, have the car I booked in that category,the only car they hadm was a toyota chr and I had to pay 60+ Euros on top for extra insurance,so not impressed I needed a car.don,t know if you can do something about this case. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by COLIN - 20 January 2025

" auto europe is OK "

" There was a 1 hour wait to pick up the car. The person who dealt with me did not know what he was doing and constantly had to ask colleagues. This meant it took 10 mins not the 2 mins I would have expected. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by SARANNE - 07 January 2025

" Have already made another reservation with Goldcar! "

" Helpful friendly staff although collection could have been a little quicker. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by GILLES - 29 December 2024

" All straight forward. Good price comparison site "

" Nothing special. All good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by DAVID - 31 October 2024

" As above "

" I thought I had paid for full cover but at goldcar they stated that I would be charged for damage and then have to claim back off you. Never come across this before "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NICE, FR - Reviewed by ALLISON - 30 October 2024

" Very pleased with auto car-smooth drop off and very polite and helpful staff "

" No queue this time - staff could have been more pleasant "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by GIUSEPPE - 18 October 2024

" thanks "

" thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JEREMIAH - 09 October 2024

" Look forward to my next trip using gold car "

" Customer service at desk was brilliant! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ROBERT - 08 October 2024

" Took out full insurance with auto Europe, but wasn't recognised by goldcar. Had to pay for extra cover "

" Confusion over full insurance package "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by FIONA - 05 October 2024

" really annoyed about the whole insurance issue "

" A scratch was found when we returned the car which we did notice when we collected it. We were given a quote of 260 Euros for this and this has been charged to my card. We asked for a receipt which they did not give us as they told us we would receive an email. To date we have not received the email - 4 days later. It felt like that as we had not taken out their insurance they deliberately found a problem with the car when we returned it "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAEL - 05 October 2024

" I have now discovered that gold star have deducted £223.32 from my credit card account without even sending me an e mail to explain. My question to you is why do you sell extra insurance on line which apparently offers no protection against the most likely events and secondly why do you use risk your reputation by recommending small time con merchants like gold star whose only interest is in upselling spurious insurance products to vulnerable stressed clients who simply want to get on their way as quickly as possible.? "

" On arrival at office the gold car rep was only interested in selling me more insurance, even though I had taken out extra insurance on line with yourselves which it was claimed would give me complete peace of mind!! I refused this hidden added extra which I have since discovered from online discussion sites is standard procedure for gold car.. I was very careful during the hire gold car practice is to charge for any scratch or blemish that they can get away with. On returning the car the inspection went fine until the representative pointed out a scratch on the underside of the front skirting obviously I hadn't inspected underneath the car on pick up so I had no way of verifying that it was not my fault other than the fact that I knew I hadn't done it !! I asked the representative at the time if this was a problem and he said it was not a problem. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

TOULOUSE, FR - Reviewed by DEBORAH - 02 October 2024

" Our return flight was cancelelled and the GoldCar phone number did not answer on a Saturday, we rang Auto Europe for help and your customer service guy did not want to know, had the attitude that it was not his problem. "

" Initial price is great, extras are expensive "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 01 October 2024

" called you on saturday to explain my situation and auto europe were very helpful but had the same problem as me ie.no way able to contact goldcar "

" had to extend car by 24 hours after having ba flight cancelled and spent whole of saturday trying to call goldcar office at toulouse airoprt by no answer at all despite website and my contract saying the office was open from 0800/2229 !! have complained to them since and no appologu or reason given !! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by DARREN - 28 September 2024

" Will definitely use again on my next trip . Really easy from start to finish "

" Excellent service all round . Quick. Pick up and drop off . Easy to return . Nice clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SIMON - 25 September 2024

" Your helpline was very helpful twice when we changed pick up time and I reported what was happening on drop off, and he reassured me I was covered. However I'll avoid having to hire a car in the future "

" Scammers. On returning the vehicle they claimed I had damaged plastic under the bumper. I had driven it twice 200k each way largely motorway without incident or damage. It was parked in a private drive way. for 4 days. I had full insurance and excess cover so whatever they claimed would be paid, (perhaps they knew this) but for them to claim it was us do damaged the back end was a lie. This was a scam and they charged my card euro 260. When I picked up the car they were high pressure selling asking for euro 210 for fuel and insurance and not to charge for me using a debit card. I refused this, but I guess their scam go a payout in the end. I will never use Goldcard again, and I suggest you as a booking agent never use them. The web is full of similar stories. This scam cost me noting (as long as the insurer pays up) but if they do it to others who are innocent of causing damage that's bad. The quality of the car was poor. Lots of scratches and old and used. they said it was "going back to tyhe manufacturer" after our hire because it was so old "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

TOULOUSE, FR - Reviewed by SHAUN - 25 September 2024

" I would use both Autocar and Goldcar again! "

" The staff at the airport were a delight; efficient and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DENISE - 24 September 2024

" Overall good experience "

" Pick up was OK, accept for extra damage on car not noted "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by BRIAN - 21 September 2024

" I'm a regular user of AutoEurope but will never use Goldcar again. I hope you can reimburse me for a day's rental "

" They gave me an old cast with 71k miles on the clock. On Sunday morning at 9am the car would not start. I called the Emergency breakdown number. The person who answered did not speak English!! She said someone who spoke English would call me back By 6pm no one had called back so I called again. This time they arranged for the AA breakdown services to attend. They arrived around 7pm. Told me the battery needed replacing. They managed to start the car for me to drive to Nice airport to change the car. I did this and returned home at 9pm. I therefore had no car for one day. I believe I should receive a refund for one day's rent "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 2

BORDEAUX, FR - Reviewed by GARY - 20 September 2024

" I spoke with one of your employees after sending the pictures in supplied by Gold Car and got the distinct impression you were trying to write off the claim as well "

" Very disappointed with the after sale it feels like there trying to rip me off,I've used Gold car on numerous occasions and this is the only time I've had trouble "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by CHRISTOPHER - 20 September 2024

" Efficient booking system and easy to choose the best prices. "

" Several scuffs on the car. No member of staff to check whether the sheet showing damage was correct. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NICE, FR - Reviewed by PATRICIA - 15 September 2024

" Easy to negotiate and to hire through AutoEurope. Have used you for years "

" I had prepaid and requested a small car. Goldcar could not supply me with one and spoke of calculating how much more I would have to.pay for a larger one. I refused this and eventually they supplied me with a Dacia Sandero at no extra cost,MUCH too large for me in Antibes traffic and impossible to park on the street. I spent a fortune in car parking fees and driving in the intense tourist traffic left me very stressed. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ROBERT - 14 September 2024

" EXCELENT "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DEBORAH - 12 September 2024

" Prompt and informative communication especially after returning car out of hours "

" Quick, efficient, friendly service, good communication "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by EMIL - 11 September 2024

" Auto Europe usually has the best prices and it's very easy to book. "

" Very pushy and aggressive lady at the counter,(I think her name was Mirna)trying to sell additional insurance which was almost the same price as the car rental.Once we refused as we had taken something throughout Auto Europe she completely ignored us and didn't explain anything about the process of picking or returning the car.She also didn't add the insurance for Monaco even though she asked and we had to go back and request it again.Luckily we double checked as otherwise I would have driven to Monaco without the appropriate insurance.This was the worst rental pick up I have ever experienced. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by BENJAMIN - 10 September 2024

" Unfortunately the experience spoiled the last day of a great holiday. "

" On dropping off vehicle your employee pointed out a lightly scuffed wheel which I know I had not caused. On challenging the individual he suddenly seemed to forget he could speak English and would not engage with my challenge. I had inspected the vehicle on collection but had focussed on bodywork not wheels. I have been charged £179 for wheel repair which I am willing to bet will not be repaired and the company will charge the next unsuspecting customer again for the damage. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 6

NICE, FR - Reviewed by ADRIAN - 10 September 2024

" This is the only time that we have had bad service. "

" Rude service at desk in Nice. Intimidating and spoiled the start of our holiday. Awful car - huge dents, lots of scratches and the rear bumper was broken. We were lied to by the assistant: our plane was delayed and I arrived at the desk 2 minutes to 11pm. She said if I had arrived after 11 the desk would be closed and out car cancelled. She was actually there 20 minutes later as I went back to check. This attitude and behaviour is unprofessional and deserves reprimand. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by CLIVE - 10 September 2024

" Overall a very efficient service and good value for money "

" Overall the Goldcar service is very good. The pick up is always a tense period but I've used them often enough to navigate my way through the questions without incurring additional fees. The drop off is very efficient. I received a nil balance invoice hours after the drop off which removes any stress of being charged additional fees once you are home. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by MARK - 10 September 2024

" Not great with Goldcar. I would not be considering them again "

" The MG we were given had dents in every panel of the car. there were cigarette butts in the drivers footwell and the service warning light kept coming on. I also noticed that the back tyres were on the wear bar limits. The other think i find difficult to understand is why it takes 7-10 days to get your deposit back ?? "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by PATRICK - 09 September 2024

" 1. The service I received from your company was clear and reasonable. 2. I was unhappy about the pressure from Goldcar at the airport especially as I was under pressure to get to a funeral some 100kms distance that day and the additional costs for no real benefit. Same sharp practice from them I have experienced in Spain. 3. Not a big issue but all of the car hire firms have left the main airport building and are now situated in P3 parking area. "

" 1. Asked whether car had Apple CarPlay as needed a connection to SatNav on phone. Told original order (Fiat 500) didn't but I could have upgrade for €30. at time of payment found this was per day not one off payment. 2. Told that the original payment of "Auto Europe Car Hire Full Damage & Theft Protection" to Auto Europe didn't cover everything , if I didn't take one additional insurance with Goldcar, had damage to the car then I would loose a lot of money and would have to try and get reimbursement from Auto Europe. I was already late to get to the funeral (reason for journey) so I paid additional €127/£112.67. I felt I was unduly pressed for this payment. The car had deep scratches on both sides plus dents and scratches on the tailgate and front of the car. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by STEVEN - 07 September 2024

" Fraudulently ripped off on deposit fx to the tune of £113! "

" Fraudulently ripped off on deposit fx to the tune of £113! "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by ANTONY - 05 September 2024

" Booking experience fine "

" Car had lots of scratches and dints so I took full video the air conditioning did not work which was needed as it was 30c On return the chap said I would get an email after 10mins when I gave him the keys but they were busy and do nobody checked car. Car was full to brim with fuel . I have since been charged 60 pounds extra with no explanation I never got an email after returning car as promised ( checked junk email ) "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 2

NICE, FR - Reviewed by EVELYN - 01 September 2024

" Returning the car was far too slow. Big queue in front of us and one man dealing with hire car returns. "

" Car interior windscreen was grubby. White sticker also in line of view on the inside windscreen. Car clearly not properly cleaned. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 4

NICE, FR - Reviewed by SUZANNE - 29 August 2024

" I would say the service was efficient but I am not sure it is cheaper than the big names once all the 'additions' are added. Good, but be prepared to pay a lot again, is what I would say "

" Double the amount I had already paid was added to my account when I came to hire my car. The car was fine but I ended up paying over 200euros more than I had already paid for the hire. The terms and conditions I had read were clear but obviously not clear enough. Gold car blamed Auto Europe , so I would struggle to book through this process again "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by MARK - 23 August 2024

" I have had no communication on when I will receive my petrol deposit back. I have also since been charged another £61 that I have no idea what it is for as I took out the full insurance. "

" I have had no communication on when I will receive my petrol deposit back. I have since been charged another £61 that I have no idea what it is for as I took out the full insurance. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NICE, FR - Reviewed by JULIE - 18 August 2024

" Overall okay apart from the dirty vehicle "

" Cars need to be cleaned and checked before handed over "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

NICE, FR - Reviewed by SOPHIE - 16 August 2024

" Unfortunately when you hire a car fully comp you expect just that. We thought that autoeurope would take the stress out of car hire but it was quite the opposite. "

" Informed at desk that even though we took full cover with AutoEurope we were not covered for breakdown and recovery. This cost us a further 200 euro thus doubling the cost of the car. She also informed us that we were not in fact fully covered. All in all, A very stressful experience that left a very bad taste at the start of our holiday. Also, the car was not clean and they simply blamed the people they subcontract to. Other customers at the desk appeared to be experiencing similar problems. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by SIMON - 12 August 2024

" Car hire through Europe car is fine. Would recommend you don't use goldcar to represent your business. "

" Counter staff were extremely slow and disinterested. I waited with my wife and two young children in the hot sun for 2 hours to collect the car. One member of staff stopped to take lunch instead of helping to clear the queue. Car was covered in light damage and steering juddered at speed. I did not have the energy to deal with them to report or replace the car. Totally unacceptable customer service. We won't be using Goldcar again. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

NICE, FR - Reviewed by ANDREW - 08 August 2024

" Have no issue with Auto Europe "

" Queued for nearly an hour to pick up car. Counter staff were only interested in trying to sell additional insurance. Was given an "upgrade" to a bigger car I did not want. Every panel was damaged. Car was not clean. Wing mirrors were so unclean they needed to be cleaned to be of any use. Inside was filthy. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by NEIL - 04 August 2024

" I would not recommend on the grounds that if you are having a problem, there does not appear to be a willingness to help . Staff not friendly and not concerned about waiting times. No apologies for having to wait in an overcrowded office in extreme heat. "

" Some aspects were very good but the attitude and waiting times affect the whole experience! The staff at counter on arrival were so frosty and neither apologised for the long wait or allowed us time to consider hold payment from credit card and to Expediate our time I used my debit card. This was taken from my bank account and refund therefore was £50 less due to rate exchange. I could have used my credit card if time allowed but felt pressurised. On return of vehicle I could not get free assistant to help. However when someone did help me, he was very polite and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JOHN - 03 August 2024

" Despite the insurance issue described above, all was good. The car had a good number of bumps and scratches though. "

" Despite the Auto Europe contract covering any damage/scratches, Goldcar advised me this was not the case and I needed to pay an extra €250 to cover for scratches/damage. Is this true? Or are Goldcar being misleading to make more money? "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by PAUL - 27 July 2024

" Easy to book "

" The price of the car was reasonable. Goldcar at Marseille airport is easy to find. The car was clean. I have hire car insurance, other hire companies accept this but Goldcar was suggesting that my hire car insurance was insufficient and that I take their insurance. I felt they were pushing an unnecessary insurance on me. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by HARINDERPAL - 24 July 2024

" As above. "

" The vehicle was not clean at all! We had to clean the vehicle ourselves,. Vehicle was not ready and staff were very rude, I undressed they are busy but they are rude! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ANDREW - 24 July 2024

" Great prices and a quick booking process and if I had read the email properly from you about excess insurance, I would probably have bought it from Auto Europe, which might have helped when picking up the car. "

" I found the whole process of picking up the car was very stressful. Firstly it took about 45 minutes to fill in the paperwork and finally get my car even though there was only 1 other person in front of me in the queue. The customer assistant dealing with me was not at all pleasant to deal with and continually kept trying to sell me additional insurance that I told him I didn't need. The car was filthy on the outside when we picked it up and so it was impossible to see if there was any additional damage or scratches that weren't on the form he gave me. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by DEREK - 19 July 2024

" Happy "

" Happy "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by PATRICK - 16 July 2024

" Return very easy and would also recommend speaking to agent who was very helpful with insurance options: "

" Got a hybrid and didn't understand the start process - staff helpful in setting up in the correct language and how to drive. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ALASTAIR - 15 July 2024

" I rely on Autoeurope to find the best rental offer - but the interface with Goldcar would appear to be lacking. "

" I purchase full protection through Autoeurope which was not recognized by Goldcar, who demanded I pay again for insurance. I refused and I subsequently had to self insure otherwise i could not rent,. All for one day rental at EUR90! EUR50 penalty on return of non empty tank as a fine plus the surcharge fuel rates. Awful experience - like someone is trying to rip you off. Never again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by RACHEL - 15 July 2024

" Cancelled my booking and had no car paid in full upfront and after 6 calls still haven't received my refund "

" The hire company cancelled my car which meant I had no vehicle and still haven't had my refuns as I paid up front , disgusting stranded at the airport with no . Still no refund after 6 phone calls vehicle "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by JAMES - 14 July 2024

" All first class "

" Goldcar were one of best rental companies I have ever dealt with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by LEWIS - 08 July 2024

" we have had previous good experiences but clearly this was not good "

" there was no car in spite of informing you that our flight was delayed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by STEPHEN - 07 July 2024

" Everything was fine except their lie about the top charge up as they charged my over £50 when it should have been no more than £5 "

" Unfortinatly I didnt get a chance to top up my fuel at the airport so had driven 10 miles sinse a full tank near my hotel, I was told I would only be charged a small amount to top it up, instead they charged over £50! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by RONALD - 02 July 2024

" Totally spoilt the start of our holiday "

" Do not use this company, when we arrive at desk we were told there would be at least a two hour wait. We were number eight in the queue, we 40mins and it hadn't moved! One of our company fainted and we had to leave. We were refused a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by RHIANNON - 02 July 2024

" I always have a good experience renting through auto europe, but would like to complain about my experience with Goldcar this time as i should have trusted my first instinct! "

" It was really easy to pick up the car, but the car itself did not drive nicely. The brakes did not feel safe, but when collecting the car it was clear there weren't many options so I didn't go back to complain. I was told to take pictures of the car as there were definitely damages that hadn't been recorded, so I took many pictures - and I'm glad I did! The petrol also wasn't entirely full, as only about 10 minutes after we left the airport the petrol gauge was no longer at 'full' which is really unusual for an actual full car of petrol. When returning the car, I mentioned the petrol issue and that the car was covered in scrapes/dents that hadn't been reported. Most importantly, I reported that the brakes hadn't felt safe a lot of the time. The person checked over the car and specifically checked that one issue with a tyre, where there was quite a significant damage to the tyre, had existed before we collected it. The pictures confirmed that it did and the person apologised profusely and then marked that the car needed to go straight to the garage. I was frustrated that we had clearly been rented a car that was then not safe to rent out in the same condition has we had driven it. I would have complained more but our flight was too soon! "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by JANE - 26 June 2024

" Car hire has become so expensive for a very poor service it is unlikely I will come to either auto europe or goldcar again. "

" The car was in for condition - one star member was extremely patronising (male) - the other was very nice (female). "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by GRAEME - 26 June 2024

" Paid extra costs to ensure I was fully insured only to be informed at pick up extra insurance has to be paid directly to gold car! Auto Europe website is very misleading & I will follow this up upon my return to UK. "

" Gold car representatives I cannot fault at all. They explained everything very well but advised that they do not understand why auto Europe offer different rates for same vehicle. It seems I have paid auto Europe &. Gold car for fully comprehensive insurance. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

NICE, FR - Reviewed by DENISE - 25 June 2024

" The pick up and drop ran very smoothly. "

" Pick up was fine, usual upsell for upgrading cover. I had my own cover though so refused "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ALEXANDER - 25 June 2024

" Handy service "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANDREW - 23 June 2024

" Disappointing "

" At collection the counter staff were quite aggressively trying to sell CDW even though we had already taken it out with the booking. The condition of the vehicle had not been checked thoroughly and we can to contact the staff member to update additional scratched on our paperwork. This was completed in French and did not cover all of the issues, luckily we took photos of all the scratches as these were noted on return and we had to prove that the damage was done previous to our rental "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by STEVE - 23 June 2024

" Having been told by your adviser I would receive a full refund when I had to change the driver name having lost my licence, you have now said I won't receive any refund. You have also ignored my recent emails so unfortunately I am now seeking legal advice. Appalling customer service because if there was any failure it was your staff who did not conduct the rebooking correctly. "

" Good helpful staff "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by BEVERLEY - 17 June 2024

" No problems with your service, although just the booking and a couple of emails, we didn't need to test how efficient you would be if there was a problem. "

" We had to stand in full sun for over an hour to reach the check-in desk. Staff rude, inefficient and very slow. I would prefer to spend a little more money in future than go through this pain again. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DARREN - 13 June 2024

" Always used auto europe but never again "

" Staff only interested in selling there insurance. The car was old with load breaks. It stunk of cigarette it had a warning light on dash board. You could see the engine whilst driving as no cover. They took a deposit of 1640 because I would not buy the insurance. Attitude of staff was appalling when I insisted they take additional photos of the damages to the car to protect myself. We were a little early they said the car was not ready but said I could have a car now at an extra £30 a day. I said no waited and hour only to find the car was ready and parked next to where we waited for the hour. The service was an utterly disgrace and they also pulling down the reputation of Auto europe and I would never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by JANET - 13 June 2024

" Autoeurope should stop using companies like Goldcar and firefly. Unless you take out their extremely expensive excess insurance they will try to swindle you. "

" They tried extremely hard to get me to buy additional excess insurance. The car was badly damaged with scratches and dents all over. 25 areas already highlighted on the booking form. I took 30+photos at pickup. Despite this they managed to 'discover' damage that they alleged I did to the car. Neither I nor my elderly mother caused damage to this wreck of a car. Unfortunately as it's on the running board. I don't have photos of the interior so they can get away with this. Frankly it's fraud. I will never use goldcar again and will strongly advise anyone I know to avoid them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by PETER - 11 June 2024

" Rude staff. Closing the office at 11pm waste of time if your flight is late "

" Staff were rude as it was about to close, not our fault, flight was delayed. No use hiring a car when the office closes at 11pm. Will never use again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NORMAN - 10 June 2024

" Good price, pleasant and efficient staff, easy collection and drop off. "

" We frequently use Goldcar and are always very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by GLORIA - 06 June 2024

" On returning the vehicle the staff lady said the car was very dirty which was untrue. It had quite a few leaves that had fallen on it from overhanging trees. "

" The young girl who assisted me to begin with made me wait until 8pm to check in as I was 25mins early. She was extremely rude. She would not give me her name to complain about her attitude. Another older lady assisted me who was more respectful and helpful. I will never book with Goldcar again "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by JAMES - 04 June 2024

" See above "

" Exterior damage on the car was a disappointment and there was a bit of a hard sell to take out the extra insurance, but happy overall. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by DEREK - 03 June 2024

" Rip off Goldcar "

" We were charged another insurance on top of the insurance we already had with some reason that didnt make sense. Car had been broken into previously. Glass on the seat and damaged front window pillar. Rubbish! "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NICE, FR - Reviewed by GILES - 02 June 2024

" Terrible experience. Never again. "

" Terrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by JOCELYN - 01 June 2024

" Very happy with the service provided. "

" Absolutely delighted. Flawless process at pickup, staff was really helpful and kind. Would use again and recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARK - 24 May 2024

" I have no issue with AutoEurope but rental car providers need to be assessed on service levels provided "

" The car collection was awful. Incompetency and inefficiency by receptions desk staff. Obvious long line outside waiting didnot stop Gold Car employees engage in idle chat re where the customers came from , places of birth, habits Also, talking in loud voices and breaking all GDPR guidelines. Productivity outout minimum, it appeared the desk staff ceme to work for socialising rather than serving clients and assisting with car rental . I am not 100% sure on the name badge but Veseart seemed to be the worst (young blond gentleman) "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by STEVEN - 21 May 2024

" Good car and decent people to deal wit. "

" Dealt with quickly at collection counter, bit surprised about a one off fee to take car in to Monaco from France?? "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by GARY - 20 May 2024

" Ok - but Goldcar still have issues. "

" Car ordered (Fiat 500) was not available so unfortunately and disappointingly given a bigger car, which had a gearbox fault. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARK - 07 May 2024

" terrible "

" Terrible experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

NICE, FR - Reviewed by DAVID - 30 April 2024

" as at 3 "

" Car was much damaged on collection. On return I was charged £100 for a minor scuff to the front offside wheel rim which I had not noticed on collection. I did not cause the damage "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by STEWART - 23 April 2024

" I have no issues with Auto Europe but I will not use Goldcar again, we have a property in France and go around 6 times a year, even if Goldcar are the cheapest prices i will not use them anymore "

" I paid extra for the full insurance and I was told that I didn't need to check over the vehicle when I collected it as everything was covered. When I returned the vehicle I was charged for the parcel shelf that was missing. But because I didn't check over the vehicle to report it missing even though I was told I didn't need to they have taken €120 from my deposit. I have spoken to then regarding this but they are not changing there decision. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

NICE, FR - Reviewed by DAVID - 12 April 2024

" I was also told that the car (Fiat 500) I had hired would not make it to Isola even though I saw many such cars on the journey. I was therefore forced to pay for an upgrade to a different vehicle. The upgraded vehicle looked like it had already been in several scraps judging by its appearance. "

" I was told that even though I had paid for full insurance cover and that was what it said on my agreement with AutoEurope what I had purchased (according to Goldcar) was worthless and if I wanted full cover that I needed to pay around a further 200 Euros. This was done in a high pressure way saying that unless I took out this cover I would have to pay for any breakdowns myself and would be covered for any breakdown cover. I will be making a formal complaint and seeking a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

NICE, FR - Reviewed by NORMAN - 02 April 2024

" Good value cars, which are sometimes rather scratched but always reliable. "

" Often use Goldcar and are always pleased. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by FELIX - 31 March 2024

" See above "

" Too much time spent trying to sell add ons at collection. This just slows up the collection process. We have to listen ti the hard sell which is designed to frighten customers to buying more. As seasoned hirers from Bordeaux airport we now tell to stop the hard sell right at the start of the conversation but it's still very irritating to be kept waiting "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by PETER - 20 March 2024

" As above "

" On all correspondence it stated office in terminal building. That office wasn't open and we then had to locate it in car park. How about sending a text advising location of office - it was literally from one end of the airport to another. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by LUKE - 14 March 2024

" The operator I spoke to was very helpful and did all he could to try and find a solution. Unfortunately my trip was very urgent so I had to take the fastest cheapest option and the operator actually called me back several times to give me a solution so I would like to thank him personally. However the contract should state in BIG CAPITAL LETTERS, GOLD CAR DO NOT TAKE AMEX!! On the front page of the contract. "

" I've been using AutoEurope and Gold Car for many years however this time was not good. At the counter they did not take Amex. I found this in the terms and conditions eventually in tiny print on the third page. The operator I spoke to at AutoEurope was immensely helpful and did everything he could to assist thank you but the rental ended up costing me 192€ extra, nearly 150% of the original booking. I had no choice but to take it as I had to get to my very unwell stepfather in hospital. They 'upgraded' my car to an automatic with 60,000 on the clock that stank of cigarettes. I've still not received the refund on the fuel. So all in all very disappointed this time. Zero stars for customer services Gold Car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

TOULOUSE, FR - Reviewed by STEPHEN - 13 March 2024

" I booked through a comparison site & was convinced I had full insurance. On arrival I was told that was not the case + offered insurance at an additional cost equivalent to the full rental price paid. This is an area of confusion for hirers. "

" Seamless, very helpful staff + remarkably fast drop off. Sole gripe would be the scratched and dented condition of the vehicle. That is the fault of other hirers I appreciate but the car was badly marked. Otherwise no issues and good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by EMILY - 03 March 2024

" Autoeurope provided lots of different options which is why I always use them "

" The car had clearly been smoked in previously, and there was still a smell in the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by DOMINIC - 27 February 2024

" As per above, unfortunately the experience was not great. Also, I tried to organise snow chains or a snow sock prior to collecting the vehicle and the local hire people seemed unsure of how to deal with this. "

" The car I hired had clutch failure 8 miles from me returning it to the hire company, so the experience was not great. That said, Goldcar recovered us from the dual carriageway and got us to the airport but obviously I now await their contact as to the mechanical failure and some kind of sign off or return of the car (which could not obviously happen). "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 8

NICE, FR - Reviewed by MARCEL - 25 February 2024

" SEE UNDER 3 "

" I find each time that the car full of scratches and damage etc which takes a long time to check. The cars are not cleaned very well. ADITIONALLY THIS TIME: the wipers were in a poor state but worst of all: Maybe because of the mileage, the drivers seat was in an EXTREMELY POOR state which meant that I ended up with discomfort and backpain. Over the years the quality of your product has gone down. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

NICE, FR - Reviewed by GILLIAN - 19 February 2024

" I. think. I have covered. all my concerns in section 3. I would. like you to raised this. with Gold. Car. What upsets me. most is that they will have charged all the previous people who. rented this car with repairs for the scratches and dents which they then did not repair. I'm worried they might do. the same to me! Thank you for your help with this disaster of an. experience whichI hope never to have. again.. Reards. Gill Burnside "

" When I booked the car in December, I selected a European. When I got to Nice airport I saw from my Voucher it was a Gold Car. Staff were pleasant and it was not busy. They warned me the car had a lot of marks on it and that they didn't have another car to offer me.. When we were taken upstairs to the car I was dismayed to see the condition of the car. Every panel had a a dent or scratch on it. It had over 76,000 kms on the clock. The gear box was extremely stiff and difficult to change gears. Any speed over 60 km per hour meant the the steering wheel became quite wobbly and I felt unsafe. The tyres were very worn and I was worried about grip especially as it was raining. From 5th February every day until the day I left on 16th February, I either rang or emailed Auto Europe. Someone finality called me back on my last day. There was nothing they could do so I had to drive 160 kms back to Nice airport in a very old. and damaged car with worn tyres. They recommended I complain on. my return. I have taken pictures of all my concerns. The inside of the car. was. dirty. and very worn. I can't tell you how unhappy I was with this wreck of a. car. I. have used Auto Europe many times and have never had this problem. I would never choose to rent from Gold. Car as I know they. have a terrible reputation. . I would like a. refund please. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

NICE, FR - Reviewed by CARMEN - 21 January 2024

" Autoeurope staff veryhelpful "

" Filthy car so hard to check existing damage on pick up. Problem with faulty tyre pressure valve making warning light come on. Wasted a lot of time checking tyres and telephone calls. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 1

NICE, FR - Reviewed by BRIAN - 21 January 2024

" Competitive prices "

" Their cars are not the best but price is reasonable "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by ANDREW - 12 January 2024

" Overall very good "

" Overall good experience, although lots of pressure to take additional insurance at the desk, even though I had Auto Europe additional cover. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by HAMILTON - 01 January 2024

" I've used autoeurope for years and they've been brilliant over them. Would be nice to get a free upgrade or some perks though "

" The staff on the desk were nice and efficient but the standard of car was less so.. there were some serious problems with the first car so had to drive back 120km to the airport to swap for another one. The second car also had a few issues and stank of smoke so wasn't impressed at all "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by STEVEN - 22 December 2023

" Very good! "

" Lovely, helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by BRUCE - 15 December 2023

" Fast booking, good price "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ALUN - 12 December 2023

" everything went well "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GRAHAM - 01 December 2023

" Very efficient. Good service. Easy to book, good rates. "

" Always important to take loads of photos of a car from all angles. Even if you inspect a car, there are often things you don't notice initially. There was in this case, but no problems when I returned the car. I had photos as reassurance though. Deposit was released on my credit card in 5 days or so, which was also good. It was a good, friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by VANESSA JANE - 09 November 2023

" I have used Goldcar a lot and was amazed that they don't have a partner they can leave keys with in these circumstances. "

" My flight was cancelled and I had to take a later flight, I called Goldcar to say that I would be half an hour late and was told that the office would be closed. I asked what alternative arrangements are made for this situation and there were none ! I had to book a car with another company and could not get a refund from Goldcar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by ANTHONY - 08 November 2023

" Very helpful staff at Toulouse airport "

" very helpful staff at Toulouse airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ISABELLE - 02 November 2023

" you made it very easy to add my young daughter as an additional driver and thus to be able to train her to drive a left hand drive she loved the wolxwagen T roc! Thank you "

" loved the staff and the automatic car 10/10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JAMES - 31 October 2023

" I was supposed to be travelling with friends to marseille but had to delay because on my mother in laws funeral. I did not change the date by losing the first day's hire as it seemed simpler to pick up car a day late and return on the arranged day as my colleague could go into gold car and explain the next day pick up! He was referred to the broker auto europe. He was informed as the collection window was open we could not collect car next day and booking and money was lost! No solution was offered and the lady at the other end of call was not interested. I am still at a loss to understand why a fully paid for car could not be kept for 1 day till I arrived to collect it. I did try to change date on web but obviously unsuccessfully. "

" Staff referred me to auto europe seemed disinterested "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by DOMINIQUE - 29 October 2023

" Been hiring cars from Auto Europe, will continue to do so but never with Goldstar "

" In all my years of hiring cars I have NEVER had such a bad reception from a member of staff. She was rude, unpleasant,unprofessional, it was obvious she wanted to be somewhere else. However the staff on drop off were really professional & very pleasant. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 4

NICE, FR - Reviewed by DAVID - 26 October 2023

" Easy rental, Smooth pick up and return, car was in god condition, no problems whatsoever "

" Easy rental, Smooth pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SIMON - 25 October 2023

" service from start to finish was good and so too was the car. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANGELA - 24 October 2023

" Overall okay "

" Did not find counter staff friendly or efficient. Regarding the charge for the extra driver we were advised by auto Europe on the contract would be €7.95 per day including taxes a total of €55.65 but were told by Goldstar they would not honour that and charged us €75.00 "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 21 October 2023

" See 3 above + have to say the car was poorly cleaned when we picked it up/ "

" Upon the return we found the airport closed due to a bomb scare. The Goldcar staff went out of their way to be helpful and made a worrying situation much easier than it otherwise would have been. Please do passon our thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NICE, FR - Reviewed by GLORIA - 09 October 2023

" Auto Europe have always been very helpful. "

" Goldcar always try to push their insurance and don't understand the word no. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NICE, FR - Reviewed by CHARLES - 04 October 2023

" Other than major warming lights that should not happen on an almost new car, experience was good "

" Tyre pressure warning light throughout. Also a few moments of oil warning light (major alert) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by ANDREW - 27 September 2023

" I will do everything in my power to ensure none of my peers, friends, colleagues and family use this company unless you look to rectify the wrongs you have caused. "

" Appalling. We use Goldcar every year, this year will be our last. On arrival to collect our car, parked outside, we were informed that our booking had been cancelled. I had made an oversight, booking it 6 hours before our arrival to ensure it would be ready. Despite the fact the car was in the parking lot and we were happy to pay an admin fee we were told we could not reactivate our booking, loosing our booking money. What is more if we wanted to hire the SAME car it would now cost us £1200. As a young family, on our only holiday of the year, we could not afford this. So at 10 pm with two young children we had to walk across the airport car parks to find somewhere to stay. A night's accommodation then cost us £400. The following morning we had to return to Goldcar to rehire a cheaper car which was covered in bumps and scratches, in very poor condition. A number of the scratches had not been accounted for on the paperwork and the administrator assured us they would be added. On returning our vehicle the goldcar 'checking' person started to point out all the bumps and scratches on the car and implied WE had caused them and would be charged. In fact, we hardly drove the vehicle. I cannot believe how utterly poor and scandalous your business model is. You attract customers with your low fares only to recoup your profits through small print and an inefficient vehicle check program. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by DAVID - 18 September 2023

" I'm only going to answer questions if you want me to write a review then pay me. Thanks "

" Older cars, lots of bashes but perfectly fine car "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by STEVEN - 16 September 2023

" As above "

" Bit of a queue but only to be expected. Tried to sell goldcar cover even though I had my own, telling me mine was no good. Lot of scratches on car, no puncture repair kit, had to wait while they found one. They didn't check car on return so even though we had no further damage I was concerned what would happen if they claimed there was later. Overall, for the price we paid compared to other companies, no real complaint. It got us from A to B but no frills. You get what you pay for. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

NICE, FR - Reviewed by NEIL - 16 September 2023

" EasyJet cancelled my flight and I rebooked a different flight which arrived slightly later on the same date. I wanted to advise this late time to AutoEurope but found it incredibly difficult to do so, in fact I fear I booked another carhire. I know this has happened before and for that reason I will not use AutoEurope again. I travel often and am hiring a car for 6-8 Oct but it won't be via AutoEurope. "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by BRIAN - 13 September 2023

" AE 's website is easy to navigate and are competitive in price "

" Car was in a poor state - many scratches. We had a puncture on the first day-their customer service was deplorable! "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by DAVID - 12 September 2023

" This is the first time we have used Auto Europe to hire a car and the first time from Goldcar, we would certainly never use Goldcar again. We appreciate we booked the car at the last minute, but we felt it was very expensive for the poor quality of the car provided. "

" Very poor quality car with high mileage, which was probably not legal or road worthy. The speedometer was digital in mph only and we were driving in a country where all the speed limits are in kmph which made it difficult to know what speed we were actually driving at. The car felt unsafe to drive at speed on motorways. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ROBIN - 12 September 2023

" All fine "

" All good, car spec. was about as expected, though with some visible damage. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

NICE, FR - Reviewed by MARTIN - 10 September 2023

" As always we are very happy. "

" Very happy with all aspects. We use Gold car a lot and this will continue "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RICHARD - 05 September 2023

" Disappointed to be placed with Goldcar, who didn't seem very good, when lots of other car hire companies seemed to be available from the same airport "

" The process of collecting the car was extremely slow. The staff were very pushy about getting extra cover, and made it confusing regarding what cover I already had through AutoEurope. The car was quite a bit smaller than what I was expecting from my order. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by GEOFFREY - 01 September 2023

" If Auto Europe dropped Goldcar from their booking options then I may be tempted to recommend them to a friend. "

" The car which was supplied to me looked as though it had been involved in more than one accidents. There was extensive damage on many parts of the car. In fact I didn't really feel it looked safe to be on the road. Staff on collection were very dismissive and quite rude. I was told it was the only car left in the category I had booked and if I wanted to change it I would need to pay an extra €165 Not the best start to a holiday and needless to say I declined. The car had done in excess of 69000 km and I felt I had been allocated this vehicle as I had opted to pay for the additional insurance at the time of booking in the UK. Totally disappointed and dissatisfied with the whole experience with Goldcar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

NICE, FR - Reviewed by RICHARD - 30 August 2023

" Easy booking process "

" Quick return process. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by NORMAN - 26 August 2023

" Easy to book a car at a very competitive rate. Good communication. "

" Good price, car satisfactory, but with minor damage to all areas of the bodywork. Staff friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by CHRISTINE - 20 August 2023

" Great services "

" Excellent seevic scans lovely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by TIMOTHY - 18 August 2023

" Reliable and easy to use and amend bookings "

" Easy and smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 16 August 2023

" We queued for 45 minutes to collect car, vehicle was great, drop-off easy. Shame the car seat was faulty, which led to it being not used and a waste of money. "

" I was disappointed with one of my childrens car seats which was unusable due to a defect, I reported this at drop off but the man serving me just agreed it was faulty and put in the car for the garage to look at it. I would have expected my money back for this problem. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 16 August 2023

" As above "

" Generally very good Pressured into buying extra insurance at airport with slick sales techniques. Makes hiring a car so expensive. Not introduced to car features and controls just given key. Had to ask for sat nav to be set up and destination put in, which was done quickly. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

NICE, FR - Reviewed by THOMAS - 11 August 2023

" Goldcar made me fill out a form with a bunch of data I had already submitted to Auto Europe. They told me it's because Auto Europe don't share any data with them. This is super annoying and you should allow data sharing if the customer consents to it. "

" Pretty Good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by GRAEME - 30 July 2023

" Good experience with Goldstar would use again "

" Good service, quick and courteous "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by KYLIE - 27 July 2023

" I rang your customer service team and got an Australian girl. She was rude, short and blamed me for not reading the policy properly. She was very unpleasant to deal with and hung up on me. She shouldn't have a job in customer service as she has zero care for customer satisfaction. I wanted to cancel my booking and she rudely refused to assist in any way. Having now read the consistently poor reviews about goldcar I honestly don't understand why you would work with them. I've used autoeurope dozens of times over the years and I've never had issues like this. A very disappointing and upsetting experience ... ironic I could have used a reputable car company for far less with a better quality car and none of the rudeness. "

" Goldcar are absolutely terrible. Their cars have damage all over them. There wasn't a panel that wasn't damaged in some way and the damage report was a joke - I've never seen that much damage on a rental car before. Goldcar tried to force me into paying an additional 160+ euros for insurance when I already had full coverage with autoeurope. They then made me pay a full holding deposit on the spot in full on my card in Australian dollars, not euros, even though I repeatedly asked to have it charged in Euros. They refunded the deposit minus $152 even though there were no charges. The woman at the counter was rude and arrogant and made the whole interaction unpleasant and difficult. She was quite haughty because I wanted the smallest car and didn't want to upgrade to a larger car .. my choice because of the narrow roads and limited parking. I don't deserve attitude about it. I asked to speak with another person as she was so unpleasant to deal with and they refused. This rental cost me double what I agreed to because of their unscrupulous deposit policy ... no idea how that is legal not to refund the amount they initially charged. I watched customer after customer get scammed in the same way. Big mistake .. and i could have used a reputable company for far less. You shouldn't deal with them as it damages your brand. This rental cost me double what I agreed to because of their unscrupulous deposit policy ... no idea how that is legal not to refund the amount they initially charged. I watched customer after customer get scammed in the same way. Big mistake .. and i could have used a reputable company for far less. You shouldn't deal with them as it damages your brand. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

NICE, FR - Reviewed by NEIL - 26 July 2023

" Disappointed that A-E were unable to assist in advising Goldcar of my cancelled flight, and I was therefore concerned I would incur a large penalty at dropoff. "

" All good except it proved IMPOSSIBLE to contact Goldcar on Sun 23 July to advise them my BA flight was cancelled and the car would be returned overdue. Their Customer service line is answered only Mon - Fri! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NICE, FR - Reviewed by KYLIE - 26 July 2023

" I rang your customer service team and got an Australian girl. She was rude, short and blamed me for not reading the policy properly. She was very unpleasant to deal with and hung up on me. She shouldn't have a job in customer service as she has zero care for customer satisfaction. I wanted to cancel my booking and she rudely refused to assist in any way. Having now read the consistently poor reviews about goldcar I honestly don't understand why you would work with them. I've used autoeurope dozens of times over the years and I've never had issues like this. A very disappointing and upsetting experience ... ironic I could have used a reputable car company for far less. "

" They are absolutely terrible. Their cars have damage all over them. There wasn't a panel that wasn't damaged in some way. The car company tried to force me into paying an additional 160+ euros for insurance when I already had full coverage with autoeurope. They then made me pay a full holding deposit on the spot that they made me pay in full on my card in Australian dollars, not euros. They refunded the deposit minus $200 even though there were no charges. Rude, arrogant counter staff who were quite haughty because I wanted the smallest car and didn't want to upgrade to a larger car .. my choice because of the narrow roads and limited parking. i don't deserve attitude about it. This rental cost me double what I agreed to because of their unscrupulous deposit policy ... no idea how that is legal not to refund the amount they initially charged. I watched customer after customer get scammed in the same way. Big mistake .. and i could have used a reputable company for far less. You shouldn't deal with them as it damages your brand. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by JOSEPH - 25 July 2023

" I did not like the usual pressure to purchase extra cover at the reception office. "

" I was not happy with the pressure purchase their extra insurance cover for breakdown and minor scratches. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by ANITA - 23 July 2023

" easy pick up and return. "

" Friendly, helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by MICHAEL - 19 July 2023

" Apart from the above mentioned was fine but makes for a stressful start to the holiday if you're unsure of the insurance purchased from Europe car was adequate "

" Made us feel the insurance we took was worth nothing, very pushy for us to be a very expensive insurance with them, every body was arguing over it on collection! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by TIMOTHY - 18 July 2023

" Would recommend auto-Europe and use Gold Car again. "

" All went very smoothly. Pick up and drop off was handled well and no issues with car during the 2 weeks rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DEAN - 16 July 2023

" It does take a lot of effort to write and complain however it's the principle of being charged unfairly. "

" We had issues with the vehicle petrol gauge not working correctly. We filled the car up at the airport and then had to return to the same petrol station to fill it up some more. In the end I had to fill it up until we could see petrol at the filler cap level to be sure it was full as the gauge wouldn't move. We then had to drop the car back at 04.30 am so the rental office was closed and didn't have a chance to discuss the issue with Goldcar staff. The staff must have checked the car whilst we were in transit and by the time we arrived in the UK we had been charged 60 Euros (10 for petrol and 50 as a "penalty").We have sent Goldcar an email explaining the issue and three petrol receipts: one for 37 Euros from the previous evening (prior to leaving for the airport to drive 50mins) and two at 04.00 am in in the morning of the return, totalling a further 24 Euros. We have not yet had a response however I am sure our claim for reimbursement will be unfairly rejected. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 6

NICE, FR - Reviewed by EDWARD - 10 July 2023

" Booking experience satisfactory. We had a larger car at cheaper price than our usual small one. "

" Unacceptable very hard sell by counter staff to take out extra insurance Our flight was delayed 4 hours, it was very late nearing midnight we are 'not so young'. We were tired and completely unacceptable pressure was exerted. We did not succumb. Parting comments were very dismissive "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JEREMY - 09 July 2023

" Relatively good value and easy pick up and drop off. "

" Staff were pleasant, helpful and efficient; pickup on airport. The car was clean, but had numerous bumps and scrapes, which took some time to document. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by STEPHEN - 04 July 2023

" Quick and easy process. Vehicle in great condition. "

" Quick collection. Easy to complete collection and exit the airport and return the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by FREDERIC - 02 July 2023

" I waited for more than an hour to pick up the car and when I had the were it was supposed to be not damaged it was damaged from all the parts... I called a guy who went around took the pictures and I signed. When I came back again the amendment hasn't been done and I spent another 20 minutes... "

" I waited for more than an hour to pick up the car and when I had the were it was supposed to be not damaged it was damaged from all the parts... I called a guy who went around took the pictures and I signed. When I came back again the amendment hasn't been done and I spent another 20 minutes... "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by SERGIO - 25 June 2023

" I use Auto Europe for many years, it is always the best option. It is easy and straight-forward. "

" Hard sell of insurance over the counter is truly uncomfortable. I paid for insurance with AutoEuope, so it wouldn't make sense to pay for additional insurance costing more than the rental plus insurance. However, the GoldCar staff are trained to induce fear - not a nice experience. Car very damaged. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by PHILIP - 24 June 2023

" Auto-Europe is easy to use and offers better insurance options. "

" Queuing for rental pickup took nearly an hour. Not sure why as when I was served it only took a few minutes. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by KERRY - 23 June 2023

" As 3 "

" Everything was generally good. Staff were friendly and helpful. When I collected my hire car it showed evidence of being used after valeting as there were some dirty marks on the bodywork close to the ground. Also, although the fuel gauge showed full, it very quickly dropped from that, much too early had the tank indeed been full, which made me feel cheated somewhat. When returning the vehicle I had to wait some time behind other customers waiting to collect their vehicles. When a member of staff noticed I was returning, I was then taken immediately. There was no notice posted to advise there were 2 different queues. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by ALAN - 22 June 2023

" I have no complaints about AutoEurope, but I wouldn't use Goldcar again if I had a choice. It would be useful if the voucher mentioned that excess cover was being provided by AutoEurope. "

" The Goldcar representative was very aggressive in insisting that I needed extra insurance cover and would not accept that I had cover from AutoEurope. The car provided was not a good substitute for the one I had ordered, it was bigger and the rental property had a very small garage, no other car was available. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ADAM - 21 June 2023

" No issues at all with Auto Europe. Would appreciate if any contact can be made with Goldcar regarding my booking as mentioned above. "

" My google review of Goldcar Marseille; I have used Goldcar many times in the past with no issues but this particular branch clearly try to find things they can charge you for and take great pride in doing so. We took the car and were told it was brand new (it wasn't, it had 4,000km+ on the clock) with no damage. When we returned it they found a TINY (less than 5cm - see photo) scratch on the underside of the bumper. We'd had no incidents in the car so could not have been done by us and it is questionable that something like this should even be charged, however the member of staff to great satisfaction in finding this (must be on commission!). I refused to sign the return form and tried to discuss this with the staff in the office but they said they would submit to Customer Service who would resolve the issue with me. I have since been charged 260 EUROS and had no response from customer service at all! Despite following up numerous times I am still waiting for someone to get back to me. I've had good experiences with Goldcar elsewhere but due to the petty nature of this branch I will never be using them again, and neither should you! The photo shows a UK passport for scale which is 8cm wide, and if you look hard enough you can just about see the scratch that they have charged me 260 euros for! This is AT MOST 4.5cm and barely visible for the most part. Goldcar should be ashamed, trying to make additional profit by charging their customers for things like this! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by DAVID - 17 June 2023

" Also found easy to deal with and great prices. "

" Pick up was very smooth and given choice of cars. Car we got had quite a lot of external damage, dents and scratches but otherwise met our needs. However when we returned the car they seemed determined to find new damage to the car and highlighted scratches that were there when we picked it up. Fortunately I had taken pictures of all the damage at pickup and was able to prove they were already there. Unable to charge for these they then tried to claim the car was excessively dirty which just wasn't the case. In the end they gave up but I get the impression the collection agents are targeted to find things that can be charged for. Also they initially asked to sign the return document which would have accepted the additional damage without explaining this or saying that additional charges would be levied. I think this is really unacceptable practice. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by IAN - 16 June 2023

" Very happy with the whole process which was professional and quick !! "

" I queried the identified marks vs those on the car but was put at ease by a further inspection and explanation of what constitutes an identified marks before taking control of the vehicle. Very happy with the staff involved !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by JOHN - 07 June 2023

" Nice car, check out too slow. "

" The check out took too long, nearly an hour in the hot sun. This needs to be made quicker with more staff. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CHRISTINE - 16 May 2023

" I have used Auto Europe for quite a few years and mostly manage to get a favourable price against other companies. The site is easy to use "

" Everything went very smoothly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by WILLIAM - 13 May 2023

" Goldcar is the down market end of Hertz desperate to rip you off "

" Generally poor service and scary upselling of insurance "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

NICE, FR - Reviewed by LUCAS - 11 May 2023

" Not very clear info about insurance. "

" Rude staff at the counter. Dirty car (inside and outside), no screenwash, problems with the side window. Lack of explanations about the drop-off. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

NICE, FR - Reviewed by GERALD - 01 May 2023

" very satisfied customer to auto europe and goldcar "

" the fiat 500 is good,very eco. but small and underpowered but that was my request so will go for something bigger next time. Goldcar are now eXcellent to deal with in the main hub for rental cars at NCE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CATHERINE - 27 April 2023

" As usual this time again excellent service "

" Pick up and return very efficient and professional, very pleasant service throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANDREW - 18 April 2023

" That was awful. Having purchased the necessary extra insurance in the UK from the RAC the Goldcar representative pent a lot of time and effort trying to sell me the extra cover. Explaining that he had not head of the RAC and it wouldn't cover me all sorts of things. In the end he relented. I expected this, of course, but this was too much. However the main issue was the extra car hire required to cover the flight cancellation from BA. I was staying 2 hours from the airport and needed 1 extra days cover. This cost 210.44€ There was no negotiating and discussion possible. I had to pay for all the unnecessary extras such as Coverture "super relax" and "Smart return" and also "Coverture Mega relax". Despite explaining again and again I had 12 months cover from the RAC. Again, However, The most ridiculous part was that I had to return the car to the airport to resign the document. This was a 4 hour round trip, plus fuel and Tolls, both ways. I challenged this also with the Auto Europe Help Desk? and they said there was nothing they could do. In a digital age this makes no sense at all. There is no chance that I will recommend Auto Europe or Goldcar to anyone again. I have rented cars all over Europe for business and personal use, Ireland is the worst up to this point, but this is getting close. There were 13 noted damages to the car and I was expected to check that there were no additional ones in a dark multi-storey car park. Just ridiculous. "

" That was awful. Having purchased the necessary extra insurance in the UK from the RAC the Goldcar representative pent a lot of time and effort trying to sell me the extra cover. Explaining that he had not head of the RAC and it wouldn't cover me all sorts of things. In the end he relented. I expected this, of course, but this was too much. However the main issue was the extra car hire required to cover the flight cancellation from BA. I was staying 2 hours from the airport and needed 1 extra days cover. This cost 210.44€ There was no negotiating and discussion possible. I had to pay for all the unnecessary extras such as Coverture "super relax" and "Smart return" and also "Coverture Mega relax". Despite explaining again and again I had 12 months cover from the RAC. Again, However, The most ridiculous part was that I had to return the car to the airport to resign the document. This was a 4 hour round trip, plus fuel and Tolls, both ways. I challenged this also with the Auto Europe Help Desk? and they said there was nothing they could do. In a digital age this makes no sense at all. There is no chance that I will recommend Auto Europe or Goldcar to anyone again. I have rented cars all over Europe for business and personal use, Ireland is the worst up to this point, but this is getting close. There were 13 noted damages to the car and I was expected to check that there were no additional ones in a dark multi-storey car park. Just ridiculous. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by GIRISH - 17 April 2023

" I have still not got my refund and holding deposit, very bad experience "

" So I was told the booking isn't available and they charge us £270 at the counter to get a car, very poor experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BORDEAUX, FR - Reviewed by MARTIN - 15 April 2023

" A disaster "

" I provided them with the voucher, they misread my surname and gave me someone else contract, meaning I had a lower grade car and it was due to be returned two days earlier. When I noticed this on the contract (you sign a box without reading at the point of signing), I was 100km away. Called gold car customer service, I'm not sure if the staff have been trafficked to work on the helpline, but this is the impression they gave. Told me nothing they could do and I was going to be fined. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by DAVID - 12 April 2023

" Auto Europe are fine but there recommendations are not (Gold car..Avoid) "

" Charged for damage I was not responsible for. Fuel cover charge. I was informed by staff that no garages were selling fuel for 2 weeks due to industrial action. This was not the case "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NICE, FR - Reviewed by VINCENT - 04 April 2023

" I've been using auto Europe for awhile. Pretty happy "

" Michael at the counter was friendly and informative "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by ANDREW - 01 April 2023

" Good experience with Auto Europe as usual "

" They did not update damage reported on car. Aerial was broken so no radio and dent on car was not recorded on collection form and not recorded after reporting on return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by FELIX - 01 April 2023

" As above, however we are wise to Gold Car and will continue to use them if they are the cheapest option "

" Gold Car - Pressure selling of car insurance at collection to those who had their own separate insult. Not only sscaremongering but also unnecessarily time consuming as staff won't take No for an answer "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by ANDREW - 29 March 2023

" Good as usual "

" All very good. The charge for travel to Ital was high but of course the underlying quote is much cheaper "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GRAHAM - 28 March 2023

" I have used AutoEurope over many years and find the service, am registered online and find the prices and service very good. "

" The staff in the office were helpful and friendly. I have used Goldcar twice in the past 5 weeks and they are gaining my confidence. When picking up the car, the staff will attempt to sell you extra insurance, which is quite expensive, but this is optional. I will always take loads of photos from many angles at pick-up to add to the damage sheet I am given, which I check. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by DAVID - 26 March 2023

" I would but be aware in the summer months very busy and long queues. "

" Shame they always push for you to buy their very expensive insurance. Leave it to the customer to ask.In France you pay so much more than other countries. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by GAELLE - 24 March 2023

" easy booking "

" booking was easy the car was ready when we arrived and the process was quick the car was a little old I believe but was still fine and it was the category we had asked for the return of the car was also easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by EDWARD - 19 March 2023

" All went v smoothly "

" All went v smoothly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by TIMOTHY - 16 March 2023

" polite staff "

" Good experiece overall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by SIMON - 14 March 2023

" This was the worst car rental experience I have ever had. The Goldcar staff said initially we couldn't take the car we had booked and paid for even though we had declared on your online form we were going to Andorra. They insisted we would have to pay extra charges for Andorra and have a different vehicle with snow tyres which would cost us about £400 more than the vehicle we had paid for. They claimed it was illegal to drive the car we booked on your site to Andorra. In addition they then wanted a 2000 Euro deposit on our credit card as well as the extra charge for driving in Andorra and the extra £400 for a vehicle with snow tyres. We were totally aghast and not happy. Then the manager came to deal with us as we kept saying that it was quite clear we had booked a car on your site clearly stating we were going to Andorra and you had charged us the price we paid knowing full well we were travelling to Andorra. Goldcar kept insisting we couldn't take that car without snow tyres and without paying a 2000 euro deposit. Yet Autoeurope took our money at the point of booking and failed to tell us that we would need to pay a daily charge when we stated we were going to Andorra, never mentioned we were meant to have snow tyres and also never said they would want to take 2000 euro deposit. Your email said a credit card block of 1100 Euro would be required. We ended up having to take some insurance policy there so had to spend around 350 euro extra in order to avoid the 2000 Euro credit card charge. We were totally and utterly misold by your website. I cannot believe that you can sell us a car rental then we are expected to add on extra charges just to be able to drive the car away. As the broker Autocar knew all our details up front You know that we were going to Andorra yet the first two emails you sent after taking our payment did not say anything about extra charges for Andorra? There was no mention of needing a car with snow tyres? A company like yours would be well aware there are extra charges surely? "

" This was the worst car rental experience I have ever had. The Goldcar staff said initially we couldn't take the car we had booked and paid for even though we had declared on your online form we were going to Andorra. They insisted we would have to pay extra charges for Andorra and have a different vehicle with snow tyres which would cost us about £400 more than the vehicle we had paid for. They claimed it was illegal to drive the car we booked on your site to Andorra. In addition they then wanted a 2000 Euro deposit on our credit card as well as the extra charge for driving in Andorra and the extra £400 for a vehicle with snow tyres. We were totally aghast and not happy. Then the manager came to deal with us as we kept saying that it was quite clear we had booked a car on your site clearly stating we were going to Andorra and you had charged us the price we paid knowing full well we were travelling to Andorra. Goldcar kept insisting we couldn't take that car without snow tyres and without paying a 2000 euro deposit. Yet Autoeurope took our money at the point of booking and failed to tell us that we would need to pay a daily charge when we stated we were going to Andorra, never mentioned we were meant to have snow tyres and also never said they would want to take 2000 euro deposit. Your email said a credit card block of 1100 Euro would be required. We ended up having to take some insurance policy there so had to spend around 350 euro extra in order to avoid the 2000 Euro credit card charge. We were totally and utterly misold by your website. I cannot believe that you can sell us a car rental then we are expected to add on extra charges just to be able to drive the car away. As the broker Autocar knew all our details up front You know that we were going to Andorra yet the first two emails you sent after taking our payment did not say anything about extra charges for Andorra? There was no mention of needing a car with snow tyres? A company like yours would be well aware there are extra charges surely? "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 4

NICE, FR - Reviewed by MICHELLE - 13 March 2023

" as above "

" very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NEIL - 04 March 2023

" Overall good. "

" Very quick and efficient: no queues, right car, great rate, smooth return process, but high season can be a more stressful experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DAVID - 02 March 2023

" see3 above "

" Benjamin (the young man who served me) was very helpful, spoke excellent english, was professional and took the time to explain the features of the car and even set our destination on the GPS. For the above points I shall certainly book with Goldcat "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SIMON - 20 February 2023

" Good value when compared with other available rental companies at Nice airport. Slightly tougher T & Cs than their competitors but you get what you pay for so read them carefully. "

" Efficient and courteous both on pick up and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by PATRICIA - 12 January 2023

" Excellent "

" Agree with all of the above "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SIMON - 06 January 2023

" Courteous, helpful and efficient "after sales" service in helping to obtain documentation from the rental company in relation to a deduction from the rental deposit. "

" Excellent service from beginning to end of rental save for a possibly unecessary delay in dealing with the issue of a slow puncture on return of vehicle, hence ratings of 9 rather than 10. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by BRUCE - 15 December 2022

" AutoEuropa very good but Goldcar lacked understanding. "

" There was no fuel in Toulouse visited 4 garages all empty but still got charged €50 euro for returning less than full "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NICE, FR - Reviewed by TIMOTHY - 07 December 2022

" Found a reasonably cheap car hire deal at Nice "

" Car with lots of scratches, not all marked down. Took 30 min examining car to make sure all were recorded properly "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by SILAS - 25 November 2022

" PLease see the comment above "

" I still have £1300 pending on my credit card. Please resolve this problem "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by GRAHAM - 21 November 2022

" Everything was as expected. Goldcar staff were polite and efficient even noting down the local petrol station for refilling the car before returning it. They were maybe a little too persistent trying to sell the extra insurance and second driver cover to me. Completely unnecessary as I have an annual policy for rental car insurance excess. The car was tidy inside. There were a number of marks on the car bodywork that were all noted on the rental documents. "

" Read and then re-read the terms and conditions until you're certain you understand them. A lady collecting a car at the same time as myself didn't have the credit card she had booked with, in fact she had no credit cards with her and as a consequence she was not able to complete her contract and collect her car. This issue is very clearly made on the website so not really the company's fault. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by JONATHAN - 19 November 2022

" Generally very easy and good many thanks "

" The car itself was good but engine oil very low and had to top up to stop light coming on especially when going round corners Could of been checked b4 pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NICE, FR - Reviewed by THOMAS - 11 November 2022

" In the past my experience has been good - no issues, but let's see how much support I get on my current claim with Goldcar. "

" I ordered a small car because I have a small garage but was offered only a very large diesel car, which I didn't want. When I said I needed what I ordered they said I would have to wait until one came available. We had a small child with us and had to take the car offered. I was also subjected to a hard sell for more insurance, which I didn't need because I have separate annual insurance. When the bill came at the end of the rental there was a surcharge for the fact that the car was a diesel. I objected to this and they said they would refund this charge. Not good enough. At the time of writing the refund has not been received. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SIMON - 06 November 2022

" Because of the rip off car hire company, I would only ever go directly to a hire company like avis or hertz in the future and not through a broker "

" Whilst I can't complain about the car I had, the company gold car are a rip off. Although I purchased excess insurance before I went, gold car Insisted on me buying there cover plus tax that cost me a further 185 euros! Had I have said no to there cover they would have taken 1100 euros from my account as an insurance, even though I had my own cover. I nearly told them to get lost,.and would have done had I not been in a hurry to view a property the same day I arrived. Do not use them! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PAUL - 03 November 2022

" Unpleasant. "

" I was pressured into buying Relax additional insurance. I declined twice, was told that it would cost me more to use a credit card for a deposit due to exchange rates. This is wrong, I believe as my card would have been blocked not charged. I eventually signed for what I still thought was a deposit, only to find on my paper contract that it was for additional insurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by GILLIAN - 03 November 2022

" Very good experience but now seriously concerned over exactly what insurance I paid for, Gold Car said your insurance only covered us if it was not our fault. That's not what I wanted to hear at the desk. "

" Although we had paid for full Auto Europe insurance there was a heavy sell to sell their tier three insurance, they said your insurance was only partial. First car was covered in Tar outside and dirty inside, also lots of damage. Second car (after argument) was clean but although only had a few thousand Ks the seats were stained, there were numerous scratches and it stank of cigarette smoke. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

NICE, FR - Reviewed by JOHN - 01 November 2022

" As above "

" Normally happy to choose Goldcar but you have disappointed me this time. Having put 45€ of fuel in on the day of return arrived at Nice Airport needing to top up to return the car full. The pumps weren't working and having tried 2 different pumps with a queue building and drivers becoming annoyed I returned the car and explained the situation at drop off. I was assured it wasn't my fault and a note would be made. Your invoice arrived 20€ of fuel charged but a penalty of 50€ (extortionate under the circumstances). Please now reconsider and refund this unfair charge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NICE, FR - Reviewed by SHRAVAN - 31 October 2022

" Excellent value for money! "

" Car wasn't parked where it was supposed to be. It had numerous dents and scratches. Nevertheless, front office staff were pleasant and rental offered excellent value for money! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by RICHARD - 31 October 2022

" No issues "

" Good value company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JUSTIN - 25 October 2022

" Got the best price so recommended ! "