AUTO EUROPE HERAKLION, GREECE Car Rental Reviews

HERAKLION, GR - Reviewed by CHRISTOPHER - 20 September 2025

" The whole booking experience was very easy and Auto Europe were very good in their communication I would definitely use them again "

" The car had multiple areas of damage Although they took pictures of the damaged areas as did I it was fortunately they did challenged me to areas of damage I was accused of doing and they only accepted my word once I produced my own pictures that I had taken at the beginning of the hire term I'm not happy being accused of causing damage when I clearly didn't I do wonder if they tried it on as I didn't take out there extended insurance that they were pushing me to take On the whole the company was ok but there pictures need to be better as not to accuse the client of damage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by JANET - 20 September 2025

" Overall, it was fine. Some directions in getting to it from the airport would have been helpful. We arrived late at night and took us a wee while to find it. "

" Everything went smoothly and, when we had a flat battery, it was replaced fairly quickly. There were just a couple of minor things about the vehicle that indicated that it perhaps hadn't been fully checked over before our rental. We needed to put air int the tyres (actually take air out of a couple) and one of the headlight bulbs were dimming which meant we weren't getting the full benefit of the road being lighted in the dark. We couldn't adjust one of the wind mirrors as the inside lever to do so was broken off. Little annoying things but, otherwise, the car ran fine. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by MARK - 19 September 2025

" Hasle free process Fast process "

" Fast car return process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by DAN - 18 September 2025

" Auto Europe seem to have the best prices "

" When collecting the car the guy at the counter was wanting us to pay and extra out of hours pick up fee despite our paperwork stating late pick up was included. He accepted this in the end but the experience could have been better. Additionally when dropping off the cat there was nobody at the kiosk we were on time and other people were waiting. We waited around 20 minutes for someone to show up "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by PETER - 14 September 2025

" Apart from mess up at arrivals pick up all fine. "

" Poor instructions re Centauro meeting outside arrivals. Instructions said 'met by rep outside arrivals' but it took over 30 mins to find out that Centauro mini bus shuttle service was located well way from terminal. Very poor. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by PAUL - 09 September 2025

" Absolute shocking service - charged €365 for taking a wrong turn for approx 5 minutes, which showed on your tracking system - will never ever use you again. I am a Company Director and would never run my company like you do trying to tip people off - there were other people in the same office being charged over €400 for their flight being delayed!!!! Terrible service / only booked as collection / drop off at the actual airport as per your website booking page - this again was untrue and had to wait for transfers to your off airport collection point - absolutel disgrace of a business!!!!!!! "

" Absolute shocking service - charged €365 for taking a wrong turn for approx 5 minutes, which showed on your tracking system - will never ever use you again. I am a Company Director and would never run my company like you do trying to tip people off - there were other people in the same office being charged over €400 for their flight being delayed!!!! Terrible service / only booked as collection / drop off at the actual airport as per your website booking page - this again was untrue and had to wait for transfers to your off airport collection point - absolutel disgrace of a business!!!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by KAREN - 02 September 2025

" Booked for many years with Auto Europe as travel multiple times of the year to Heraklion Crete. "

" Very professional at desk and when pick up the car in the parking lot, very helpful and informative. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JAMES - 12 August 2025

" All good but as expected "

" The pick up took 90mins. The communication of the meeting point was confusing, followed by a 15 min drive to the actual office and then an unfathomable 30mins of typing things into computers in the office! Drop off at Chania was quick, clean and efficient "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by PAUL - 05 August 2025

" The staff and service were great. However, the quality of the car was shocking! "

" The staff and service were great. However, the quality of the car was shocking! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by ANTONY - 31 July 2025

" Never to be used again that company exer!!! "

" They riped us off when dropping off the car and charged us 88 euros for a part they've moved which should of cost about £10 to replace. Not very happy customer would like a refund please for the part at least. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by PHILLIP - 27 July 2025

" Very good experience. Everyone very helpful and pleasant "

" Excellent car. Staff very helpful and pleasant. Collection and drop off very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by STEVEN - 16 July 2025

" Good value apart from the mini bus to and from the centre "

" Only problem was told at Airport but still had to get in a mini bus to the car rental centre "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by MICHAEL - 02 July 2025

" Good but not great , Hertz not Thrifty "

" The Hertz car had low tyre pressures causing warning on dashboard, and the screen wash reservoir was empty . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

HERAKLION, GR - Reviewed by MARY - 01 July 2025

" Efficient, smooth process. Thank you "

" Lovely staff, "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by STEVEN - 30 June 2025

" Absolutely diabolical. "

" Arrived at the Abbey CARS desk to be told that they would not accept my American Express Credit Card. The unfriendly staff member told me that it stated quite clearly in my contract this card was not accepted - I asked him to show me where this was written and it took him 6-7 minutes to find it in the extremely small print. We were then left stranded at 8.00pm after a long flight. The Abbycar employee then suggested I could pay a further €150 for a zero excess contract which I declined. Shocking service and terrible, impolite customer relations. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by DAVID - 25 June 2025

" Skg were good to deal with "

" Skg were easy to deal with, but the car I had was old and didn't have much power for the mountainous roads of crete "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by OLIVER - 25 June 2025

" I am trying to request a refund from Auto-Europe but its is not possible to deal with the request in the online pro-forma. I now need to wait until office opening hours on Friday to contact by telephone as it is a 'Completed rental' enquiry. "

" They tried to sell me insurance and roadside cover at a price I was not willing to pay. They would not release the car without additional charges and used scare tactics as a method to persuade. I didn't take the car in the end and walked away. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by SALLY - 25 June 2025

" Overall a positive experience.... "

" Very efficient service for collection and drop off. Was given a car with 2 doors when I had booked one with 4 doors but we managed. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by GAVIN - 24 June 2025

" The review of surprice at 7.7 wasn't acuurate "

" Drop off was great. Pick up was a miserable experience a d the car was in very poor condition. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 2

HERAKLION, GR - Reviewed by MATTHEW - 22 June 2025

" Overall good, except being unclear about where to pick up car. "

" For Heraklion, it is not clear where to pick up the car. Europcar have no pick up desk at the airport. It is not noted that you have to wait for a bus across the road from the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CLIVE - 20 June 2025

" We always trust Auto Europe and like the way the website works etc. booking is very easy. But starting to feel that the hire companies are not quite as accurate as they make out. "

" Had booked a car that was to receive and drop off with full tank, sadly it was at 3/4 which is a right pain to work out on return. We booked a jeep renegade for fun and was disappointed to get a Toyota CHR, understand that it is always 'or similar' but this company says they don't even have them so feel a bit cheated by that booking process. The car lacks air vents in the back (none at all!) so in the extreme heat it was a fridge at the front and Luke warm in the rear. Also slapped with £75 breakdown cover charge, basically frightened into paying it because Crete is mountainous and we were told we would be stuck if we didn't have it and needed it. Made the overall hire cost significantly higher. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by PETER - 18 June 2025

" Always find booking and research via your website so easy. Great service and deals. Keep it up. "

" All staff friendly and helpful and conversant in English. On our return journey 13 Jun we parked up for lunch in Rethymno. The car park owner had to move our car. Car wouldn't start. He phoned Surprice. Surprice sent replacement car. Surprice phoned me. We finished lunch, returned to car park as replacement car arrived. Drove that back to Heraklion. Fuel cost 2 weeks just euro 29. What could have been an utter disaster and a missed flight turned out to be just fantastic service from Surprice - above and beyond. Thank you so much. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by PETER - 18 June 2025

" A no frills operator but OK. Return was slow admin but they were very busy "

" Basic price and reasonable all round. You really have to take out their comprehensive cover insurance or leave a massive deposit but price not excessive "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ROBERT - 07 June 2025

" Very good service, loved the free excess insurance policy "

" No issues, great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by KAMIL - 05 June 2025

" Everything as described. "

" Very good customer service, car as described, good price for additional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by TREVOR - 02 June 2025

" See above "

" We got a very good deal so didn't expect a brand new vehicle. It had done quite a few miles but performed superbly. Car returned 60 mpg on roads in Crete so very economical. Would definitely use Surprice again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by CEMIL - 15 May 2025

" Not Impressed hidden charges and not service i paid for. "

" flight was slightly delayed got charged 30 euro for a slightly later pick up time. On return it was not a terminal drop off it was a transfer, we paid extra for terminal drop off. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by DAVID - 15 May 2025

" Online booking for car hire + damage excess waiver insurance was quick. Confirmation of payment by Auto Europe was only completed after the third attempt aa my bank required me to authorise the amount to be paid in the app! Payment was sorted out eventually. "

" The Centauro transfer van driver was at the Arrivals door and I was taken to the car pick up point a lot later than the time I put on the booking. It then took quite a while to clear the people renting a car ahead of me plus those going back to the airport. They then persistently tried to get me to pay for their damage insurance which I had already with Auto Europe. The car return went a lot quicker & I was taken back to the airport within 15 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by DONALD - 18 April 2025

" All straight forward and good prices "

" All very straightforward. Exra driver charges were a bit high but otherwise a good experience. Pickup and dropoff very close to terminal and clean, newish cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by GRZEGORZ - 16 April 2025

" . "

" Swift and professional. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CHRISTOS - 19 March 2025

" Very satisfied with everything "

" Very satisfied with Enterprise as always. Staff was super helpful and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by GEORGE - 31 December 2024

" Very efficient "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by AIDAN - 26 November 2024

" The above depends on how you respond to the complaint that I am about to send you "

" They are rip off merchants and you should not subcontract for them if you value your reputation "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by SEAN - 23 November 2024

" Apart from the car not breaking down it was pretty much as bad as it could be. I'd like a refund on the addition unnecessary insurance I was forced to purchase. I will actively tell people to avoid this service unless this is resolved. "

" It's a scam. Valid credit card presented at collection (which previously and then later worked afterwards) but was told the credit card didn't work and I HAD to purchase their own insurance (meaning auto Europe cdw insurance was a waste). It was 4:30am and I was on my own. I had to provide a 200EUR cash deposit which I really didn't want to do. They knew this and took advantage of me. The car was awful. Smelt horrendous and one of the belts in the engine made a horrible whirring sound. I'm surprised it didn't break down. I arranged via email to return the car earlier than planned and this was agreed. Upon trying to return the car I had to wait 2.5 hours because there was no one at the desk. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by REDAS - 16 November 2024

" Still waiting for a response from Autoeurope in regards to this rental. Emailed 2 months ago and still no response when will I get my refund. "

" What an absolute disappointment--it felt like a complete scam. There was no Volta4U counter at the airport, despite their claim to be located there. Instead, we were taken by a Monza van, about 10 minutes from the terminal. When we arrived at the Monza office, we immediately noticed another couple arguing with the receptionist because their booking couldn't be found, and they weren't given a car. This set the tone for what was to come. When it was our turn, I presented my booking confirmation, only to be told there was no reservation. To make matters worse, the staff explained that Volta4U isn't a car rental company but just a broker. This was both shocking and confusing. As it was already late, we called AutoEurope for help, but they were completely unhelpful. We were told to call back during the day to speak with their office, which was no use in resolving the situation. Rather than wasting more time, I decided to rent a car the next day from Hertz. My advice: avoid private car rental brokers like Volta4U at all costs. Always book with reputable, well-known car rental companies to steer clear of these types of scams. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by MICHAEL - 10 November 2024

" We will continue to rent with green motion when competing product available "

" Very good service at a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JAMES - 02 November 2024

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by DAVID - 01 November 2024

" Easy to book and select preferred rental company "

" Excellent customer care by staff in Greece "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by STEVEN - 27 October 2024

" Very pleased. Will try very hard to use them again if I return to Crete "

" Great value and very friendly people at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JOHN - 22 October 2024

" Drop off a bit tortuous as bus to the terminal "

" Front wiper on vehicle was I suspect not a Toyota part "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by BRANISLAV - 20 October 2024

" Finding shuttle van was not easy. Received excessively used car that was randomly filled with a fuel. They don't provide you with a car damage list but only issue with some document via email that again doesn't show anything. So you better take photos of all the scratches and damage. Also, returning car to a remote station was not easy. Fortunately it was very close to the airport "

" Very confusing additional insurance to zero excess. Vehicle given had 106K on the clock and pretty old "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

HERAKLION, GR - Reviewed by EDWARD - 19 October 2024

" When I booked with autoeurope and bought the 'full insurance' I thought that was what I was doing AND any damage etc to the car would be covered - this was NOT the case. I had to pay a further 175 euros to Alamo to get the insurance I needed !! In future I will not book thoung an agency and have to pay 2 lots of insurance I will go to the company direct. "

" OK "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by DAVID - 19 October 2024

" Superb staff and upgrading to a great car! "

" Absolutely fabulous! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by KEITH - 16 October 2024

" Absolutely great, which made the holiday great "

" Great car rental - good price, everything went to plan, Nice tidy car which was just what we wanted. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by KENNETH - 14 October 2024

" Good value car hire "

" our flight was early and they made us wait half an hour until it was our pickup time. I think it was the computer system saying no but it was still frustrating. Alo the one way hire fee was a lot more expensive than our voucher said "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by RICHARD - 11 October 2024

" Easy collection and drop off "

" Fantastic apart from a panda rather than a fabia! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ALISON - 06 October 2024

" Very easy, great service from Drive "

" I thought both members of staff that we dealt with were excellent- friendly, helpful, polite. I would definitely use Drive Heraklion again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by KEVIN - 05 October 2024

" Apart from the initial disappointing start, the hire car was very nice and the rest of the rental period passed without a problem. I dread to think what we would have faced had the car been damaged by a third party! "

" Major upset when collecting the car. My French credit/debit card was rejected by the counter staff becasue it was not a 'pure' credit card. He would not accept our UK credit card in my wife's name, despite mine (which I did not have with me) being exactly the same number, unless we paid for her to be an additional driver. He threatened to immediately cancel the booking. Thoroughly fed up by this point, we paid the additional €84 in order to get on with our holiday. This started us off on a very sour note. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARTIN - 04 October 2024

" Easy to compare car hire prices to find the best deal. All the hassle of hiring a car at the airport sorted at home. "

" Very straightforward pickup and drop off at the airport. Annoying that the tank was half full at pickup instead of full, making it difficult to gauge how much fuel to put in on the return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by HUXLEY - 04 October 2024

" Auto Europe are fine - usual stuff about extras here and there but it's what you find everywhere with the cheaper end of the car rental market. They are careful to warn you of all the pitfalls of paying etc. "

" Having seen some unhappy feedback from other reviewers we were a little apprehensive about what the experience with Exer would be like but we were delighted with the friendly helpful staff and excellent service we received. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by NICHOLAS - 30 September 2024

" Cheapest deal around "

" Everything went smooth. Car was different than what we thought we were getting but still ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CHRISTOPHER - 29 September 2024

" All easy, competetive and well arranged by Auto Europe. Expected as used previously. "

" Little awkward to find when arriving at airport. Otherwise no issues with operation. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARK - 24 September 2024

" All good "

" Really good car, easy pick up and drop off, will use Drive again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by DAVID - 24 September 2024

" I always get the best deals with AutoEurope and recommend you guys to everyone "

" Excellent, good value for money and quick efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ANDREW - 23 September 2024

" Very happy with the service. I was asked for extra money at the desk to cover for breakdown service. Either £50 up front or it would be £250 if we breakdown without this payment. Felt uncomfortable. Refused to pay the extra amount. Apart from this excellent service. "

" The car had damage to the door which was unsightly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by MICHAEL - 21 September 2024

" all ok "

" all ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by DIMITRIOS - 19 September 2024

" Hidden charges should be visible before reserving and paying "

" There were hidden charges. A 35 EUR charge after 2200 was applicable for handing the car. Despite a full insurance was included in the voucher, a 1400 EUR deposit was held in my credit card until return of the car. Additionally, a 360 EUR penalty was applicable if the car was taken on a dirt road. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARC - 16 September 2024

" The worst car hire experience ever, when enquired about a refund told I had no chance. "

" They gave my car to someone else leaving myself and family to make other arrangements late at night "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by KNUT - 14 September 2024

" Fine. "

" An easy process at a fair price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by ROBERT - 10 September 2024

" Excellent. "

" Great service and experience overall. Car had a few bumps and marks, but they didn't cause a problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by ROLAND - 02 September 2024

" Good for cost comparison and choice of rental firms. "

" Efficient service, especially drop off. Clean, well maintained car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ALBERTO - 28 August 2024

" Good service and customer service, The car was in good condition althoguh the interior could have been a bit cleaner. all hassle free, overall great experience, would recommend. "

" Good service and customer service, The car was in good condition althoguh the interior could have been a bit cleaner. all hassle free, overall great experience, would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARK - 25 August 2024

" Had to request staff move the parked car to an area where I could fully examine the body work as I felt this member of staff couldn't get away quick enough. "

" No return parking space availability. Poor Signage to collection point. No mention of 35 euros extra charge after 10pm Due to Easyjet 20 minutes late. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CARMELO - 23 August 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JAMES - 21 August 2024

" Maria was brilliant "

" Maria was brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by WILLIAM - 12 August 2024

" Monza car rental owe me 150 euros! Wasted 2 hours of my holiday and stressed out the whole family. All due to them giving the car I ordered to somebody else because we were late (due to them not being in terminal as advertised!) I would like somebody from the company to contact me at willyeates@hotmail.com to organise the refund. Thanks "

" On arrival at Heraklion airport we were told we had to board a shuttle bus to the Monza car hire office (5 minute drive). When booking I stipulated a terminal pick up for the car so this was not a great start. On arrival at the Monza car hire office I was told there was a problem with my booking and the car I had booked had been given to another customer! This was due to us arriving at the Monza office 50 minutes after the time that I booked the car from (30 mins of which were due to the unexpected wait and journey to the office!). I was told I would have to pay 180 euros to upgrade to a VW Caddy for our 10 day trip and this was the only option. I was not very happy but it was late and we had two small children with us so had to get them to our hotel quickly. The staff said I could pay 150 euros if it was in cash. I begrudgingly agreed to this as the only other option was to cancel altogether and get a taxi which was not an option as we were now not near the airport! I will be requesting a refund of the 150 euros paid. Dreadful service! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by PHILLIP - 02 August 2024

" Everything was excellent "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JOHN MICHAEL - 31 July 2024

" Booking was all fine, just issues identified above with car provided and pick up. "

" Very disappointed with the size of the car which was smaller than I had ordered (I had ordered a Hyundai i20 and got a Suzuki Ingis instead). There was not enough room to get our bags in the boot. I was also told at the hire desk that it was a new car and there was no damage - well this was not the case (it had a hub cap missing, there was a large area of paint damage on the boot door and there was also a mark on the driver door) so I had to return to the hire desk to report damage. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by ANGELINA - 31 July 2024

" N/A "

" The car was in a very poor condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

HERAKLION, GR - Reviewed by SIMON - 26 July 2024

" Whilst it was good to be able to speak to a customer service rep on the phone to deal with the fact that Abby Car had cancelled our booking, the fact that we were still charged a £75 cancellation fee was not really fair. I will think twice before using Auto Europe again (previous experience was very positive) "

" Our flight (the main flight from London to Heraklion) was delayed by an hour. All other car rental companies stayed open till 10.30pm to accommodate this but Abby Car were closed and didn't answer any of their contact telephone numbers. I ended up having to rebook the next morning with a £75 cancellation charge. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by ROBERT WILLIAM - 23 July 2024

" Quick an d easy, competable prices "

" Nice and easy - great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by GORDON - 23 July 2024

" Stress free "

" No pick queue and speedy service. Newish car that met my needs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by IAN - 22 July 2024

" As mentioned above, we had to pay 40€ extra when at no point making the reservation (or after booking) were we told EXER offices were open until 10pm, not 24/7 and we had to pay a 40€ surcharge! "

" First of all on my booking confirmation you said that EXER were 24/7 when they are NOT. They close at 10pm and we had a 90 min delay so we were at the pick up point at 1020pm. We only managed to get our car because the driver kindly swung back to the airport to see if we were there (as he had just finished with a customer). Whilst we were getting our car he got a call that another customer had landed. We were very grateful at first, until he said there'd be an out-of-hours charge of 40€! Had I known about this in advance I would have booked with a dealer who was on-site at the airport. I would like to know how I can claim these 40€ back from you because you informed us EXER were 24/7 (and no OOO fees were communicated) My rating on recommending you below is based on this experience only. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by PAUL - 22 July 2024

" would book again "

" good pickup and drop off, car was good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ALEXANDRU - 07 July 2024

" Highly recommend. "

" Nice and easy process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MR DAVINDER SINGH - 02 July 2024

" I can recommend this again and again. I have used this site before as well. So please try this and then you know "

" Very good.easy to pick up and nothing has been asked ect.well explained "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MEYER LEON - 01 July 2024

" No problems at all "

" All good thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by RICHARD - 01 July 2024

" The car got us from A to B "

" Car was in poor condition and interior dirty when we picked up. Clutch was on its way out. Flat tyre monitor on from collection and throughout. Main beam did not work. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by ALAN - 29 June 2024

" Nice clean vechile, was full of fuel as promised, polite staff , will be using again. "

" Easy to find office and vechile, and no problem dropping off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARK - 24 June 2024

" Booking and price were good and easy , all worked smoothly. "

" All worked very smoothly, from pick up to drop off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by ADAM - 20 June 2024

" Great experience at pickup and drop-off. Could not ask for more. Highly recommended. "

" Very helpful and pleasant staff, who explained everything. Quick and easy pick-up, quick and easy drop off. Great value Toyota Yaris. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARIETA - 15 June 2024

" Friendly staff and fast service "

" Frequent shuttle from airport no need to call. Fast document process, easy in and out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ELWYN - 14 June 2024

" Very pleased "

" Easy to use with min fuss "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by HUW - 14 June 2024

" Efficient and good value for money. "

" Friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by PATRICK - 13 June 2024

" After 20 years dealing with this company, the first time there was a problem they wiped their hands of the problem not even attempting to help. Hiding behind so called company policy and unavailable supervisors and small print is not customer service that you should be proud of. I will never use them again "

" Failed to pick us up at the airport, hired a taxi to their offices and it was closed. They then cancelled the booking saying it was our fault for not picking up the car even though it was impossible to do so "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by DANIEL - 13 June 2024

" I've never had a problem with Auto Europe and would recommend this website, however i am extremely disappointed with AbbyCar and hope that you can assist by refunding the cost of the vehicle rental which I was unable to collect. "

" Unfortunately I wasn't able to collect this vehicle. When I arrived at the check in desk to collect the vehicle Abbycar was unable to process my deposit payment. The staff member kept telling me I had inserted an incorrect PIN, I tried 3 times knowing each time I had inserted the correct PIN. He said I needed to call my bank. This was not the case, I later arrived at the hotel and paid for my room with the same card, in fact I continued to use the same card, and the same PIN, throughout my holiday without any problems. The reason my card wasn't accepted was a problem with AbbyCar which resulted in me not being able to rent the vehicle. I had to pay an excessive price for a taxi to my hotel. Could you please arrange for a full refund to be made for this booking. I have used Auto Europe a number of times without any problems as you will see from my account, I have always found check in at other locations to be quick and efficient and have never had this problem before. I appreciate you help with this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by KEITH - 30 May 2024

" See e Mail of disappointment as sent on 29/05/24 "

" Please see my e Mail of complaint that was sent your office 29th May 2024 I await your quick response. Please "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by KEVIN - 28 May 2024

" All smooth no problems "

" All smooth no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by JOHN - 27 May 2024

" Paid for a car bigger than the one I got "

" Was very good, but didn't get the car I should have! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by PHILIP - 25 May 2024

" Satisfactory and glad I came away unscathed "

" Very pushy regarding selling additional insurance despite taking on your zero x/s package. Felt that they would find a fault on return as other customers were talking about their negative experience. Disappointed that they gave me a vehicle with 230,000 km on the clock with wind up windows and no USB port "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by IAN - 24 May 2024

" I thought I had covered all options to reduce the risk of being charged for extras. I would recommend you take them off your list. If you require any photos for proof let me know but I was far from happy to have to pay the extra €105 "

" Had to pay extra to protect tyres, mirrors and Glass €105 Two perished and bald tyres. Had a blowout in the mountains but they did get to us quickly 90mins. I was accused of bringing the car back a day late, in fact 2hrs early. They don't have accurate damage shown so got accused of broken case around wing mirror. Missing back shelf in boot. Missing tyre compressor in boot. Originally thought I booked for on site collection but was a mini bus ride, but only 5 mins. I think due to the tyres being so bad the car was very light on the steering and lot of movement on the steering wheel when driving. The car was replaced when the tyre blew. No idea if they have released the credit card block and never received confirmation email that the car is returned. Worst experience ever in all the cars I have hired in my 40 years of driving. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by PAUL - 18 May 2024

" Due to our flight we turned up 2 hours late, 10pm. The effect of this is the hire period was actually 2 hours shorter. We were charged 35 Euro's extra. Absolute scandal. No wonder they have 1.8 Stars on Trust Pilot. Conmen "

" Due to our flight we turned up 2 hours late, 10pm. The effect of this is the hire period was actually 2 hours shorter. We were charged 35 Euro's extra. Absolute scandal. No wonder they have 1.8 Stars on Trust Pilot. Conmen "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by STEPHEN - 30 April 2024

" Perfect my mistake spoilt the experience. "

" Unfortunately whilst refuelling I scraped the sill .when I returned the car they kept 800 euros security deposit and said I must ask you about my insurance. Then you can refund me.depending on the policy. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by RUSSEL - 18 April 2024

" Any help regarding this will be appreciated. "

" It's been a very upsetting experience. Drive is the worst company we came across in 20 years of renting cars in Europe. We arrived at night and they asked us to take a photo of any scratches using the phone tourch! There were 4 scrarches but the 5 th one we didn't notice and they didn't mark it. The scrarch was small and on the black front bumper on a plastic. Obviously we couldn't have seen it in the dark! Fansy enough when we returned the car, they told us that WE DAMAGED the car and made us pay €312 euro+€62 admin fee - that's actually a cost of change of the whole bumper( "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by JONATHAN - 13 April 2024

" Perfect. "

" Perfect car hire experience. Friendly, great car, all good and would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by PAUL - 09 April 2024

" See 3 above "

" I needed a car for 4 adult, plus one baby and all the luggage that entails. I booked a VW Passat estate, but was given a Fiat Tipo SW. I believe they are in the same class, but it is a much smaller car. Was quite difficult and uncomfortable to get everything and everyone in. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by JULIE - 20 February 2024

" I have booked hire cars through Auto Europe for many years. They provide a very good service and sort out any problems "

" The manager was friendly very helpful with our pick up and drop off and the car was excellent for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by RICHARD - 13 November 2023

" The car was booked through Auto Europe. The online information was clear and the pricing competitively set. Once booked, the confirmation and voucher was sent promptly with a couple of follow up reminder emails nearer to the booking. I recommend Auto Europe. "

" No real concerns at all. Improved directions to the AbbyCar office would have been useful as it was quite difficult to find. The car, a Kia Seltos, was slightly smaller than the VW T Cross we expected to hire but in good condition. We were told not to drive off-road and the hand-over was efficient and quick. The car proved to be perfectly fine and was easy to drive. We returned the car having had no issues at all. The return was easy. The AbbyCar member of staff checked the car for damage, including the fuel level and then told us that everything was ok, signed the form and said that we'd receive any deposit owed within days. All in all, our experience was positive. We stuck to the legalised roads, drove carefully and enjoyed our driving within Crete. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by SHIMON - 03 November 2023

" 10 10 10 10 "

" I have only good things to say ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by BRYN - 27 October 2023

" Overall very good experience at a very reasonable price! "

" The car had quite alot of small damaged areas, but that is OK as its already been done so it camouflage any new little additions!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by WILLIAM - 23 October 2023

" Everything went well from start to finish. "

" Very good. Smooth and easy on pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by THORSTEN - 17 October 2023

" Unless there is a significant refund of the €600 deposit taken, I am not going to recommend Auto Europe or Abbeycar for further rental. "

" I raised a complaint as Abbeycar charged an excessive amount of €560+VAT + other charges to repair a chip on the windscreen. This seems to be just a convenient way to bag the deposit. There was also an asymmetry between the inspection at check-out and check-in. In particular, we were not prompted to look at windscreen chips at check-out. The The check-out inspection was only done from the outside and we were only prompted to look for scratches larger than 5 cm on the finish and dents/bulges. In contrast, the inspector went into the car at the check-out from where the chip was more easily to detect. My partner and me are not aware that we got a hit by a stone creating the chip and there is the possibility that it was there before. However, admittedly we cannot exclude that it happened during the rental and as it is not documented, need to take responsibility. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by JANET - 12 October 2023

" See section 3 "

" Abby Car didn't have a car for us at pick up - the computer system had overbooked. They arranged another car from another car hire company at no asdditional cost to me. Overall delay of 2 hours to pick up car. Abbey Car was professional and helpful, but unsure why alternative car couldn't have been organised before my arrival. Auto Europe contact was good but would have been better if Auto Europe representative spoke directly to alternative hire car company to save customer having to revisit all details of contract. Company tried to sell increased insurance to value of additional £300.00. Auto Europe helpful when I contacted them at the car hire office, but this shouldn't have been necessary. This could have been a smoother process. The alternative car hire company was excellent and gave me a upgrade on care for no additional cost and all went smoothly from then on. Scores of 1 reflect that we didn't pick up a car from Abbey Car in end - should have a N/A . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by TIMOTHY - 10 October 2023

" Very satisfied. Good value for money "

" Polite staff, smooth easy pick up and a nice car. Cheaper than getting a taxi from the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ARTHUR - 09 October 2023

" Very helpful staff "

" Very helpful staff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by ALLAN NEIL - 06 October 2023

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Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by RUSSELL - 29 September 2023

" Ok "

" The car was functional but very dirty inside and out.Although not old the car had many dints and scratches.Not the best car I've ever hired but like I say functional. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by PHILIP - 25 September 2023

" Staff were very friendly and helpful "

" Staff were very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CHRISTOPHER - 25 September 2023

" Extremely bad experience "

" Arrived to airport delayed flight, place was closed and we where left stranded at night with a small child. Couldn't get hold of anyone on emergency number and the number given for the car hire was wrong. Eventually spoke to customer service next day., extremely unhelpful and told us we would be classed as a NO SHOW and the car hire cancelled. Absolutely appalling service and we are still waiting for a full refund over 2 weeks later. We had to borrow money to hire a car as my wife is in poor health so was essential we had a car. Ruined the start of our holiday and will never use your company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by PAUL - 25 September 2023

" Not great experience with Abby Cars "

" When picking up the car, they added on a condition on where the car can be used off road. The full conditions were not explained and we received a charge. We have contested this because we did not take the vehicle off road and followed the Sat nav, which was a formal road but they ignored our email and still charged my card. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by TIMOTHY - 22 September 2023

" We explained the above to autoeurope who were not remotely sympathetic "

" Two things adversely affected our experience which was a shame as the car was otherwise good with plenty of accessories such as apple car play. One was an unexpected charge levied at check in due to our fight being delayed by half an hour. The second was the car had a dirty windscreen and absolutely no water in the washer tank. It was dark and we had to stop at the airport and buy water and fill the tank "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by ALFRED - 21 September 2023

" Would highly recommend this company. I certainly will be using them again. "

" Picked up car which I think was upgraded. The staff were very courteous and quickly had me on my travels. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by KERRICK - 18 September 2023

" The total experience with Auto Europe was very satisfactory, made by the wonderful attitude of CarWiz. "

" We collected our car from Heraklion airport. The next day we experienced some problems with gearbox after we had driven about 60kms. As we were then not far from Chania airport, we went to the Carwiz rental station there and explained the problem. They straightaway gave us another car, without any fuss, and were able to get on our way and enjoy the rest of the trip. They were happy to help us out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by PETER - 12 September 2023

" We submitted the flight number on our booking, however the rental company said this was not provided to them and as such they were not aware of our flight being delayed. This resulted in us having to pay a late pick up fee of £40. They explained that this number is never provided by Auto Europe even though we supplied it to them "

" We struggled to find the CarWiz pickup location coming out of the airport, but they were really helpful on the phone and came to find us when we went to the wrong place. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by RICHARD - 03 September 2023

" Terrible people "

" They are a fraud and attempted to charge me for damage which was non existant "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by NIKOLAOS - 01 September 2023

" Just perfect "

" Just perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CHARLES - 01 September 2023

" Staff were very helpful and polite. When we returned the car the lady who dealt with me was happy to move it from where I parked it to the compound, as the market was on. Without her help, I think I would still be driving round Heraklion! "

" Staff were very helpful and polite. When we returned the car the lady who dealt with me was happy to move it from where I parked it to the compound, as the market was on. Without her help, I think I would still be driving round Heraklion! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by MICHAEL - 29 August 2023

" Excellent rental service. Speedy and helpful. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ALFIE - 22 August 2023

" We went past plenty of car places with nicer car for lower price. "

" I paid for upgraded insurance which when I got there they said they had nothing to do with. The car on the pictures was nothing to what we got given. The car was still unclean from the previous people. For £300 it was highly disappointing "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

HERAKLION, GR - Reviewed by SUSAN - 21 August 2023

" All good. "

" Car was dated and needed servicing. Gear stick was falling apart and clutch very stiff! But basically it drove fine. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

HERAKLION, GR - Reviewed by GEORGIOS - 17 August 2023

" Very smooth process- new car- very helpful staff "

" Very smooth process- new car- very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JOZEF - 07 August 2023

" The transaction with Auto Europe was fine in that I was able to easily book online and sent all the correct info, I felt Abbycar ruined the whole experience and it would take a good deal to consider using Auto Europe again in the future, I would not recommend at this point. "

" I opted to go for an SUV due to travelling with my wife and the two children with 4 suitcases and hand luggage. The VW T-CROSS I selected would have been perfect. Instead the two people in Abbycar office were arguing loudly discussing my order and pointing at the screen then making phone calls like they were not happy about something (I don't understand Greek). Then I was given a small Kia XCreed, I said I ordered VW SUV and he said sharply or similar. I was not going to argue as it was very late (10pm at this time) and I needed to get the kids who were very tired to our hotel 1 hour away. I had suitcases on the backseats making it cramped very cramped, its not an SUV so how is that similar? To me this was a downgrade. I understand that I got a very good price for an SUV online but thats what I ordered and I feel they were discussing this cost and decided to give me a smaller car. I also didn't like how he said I was not covered for breakdowns and I had to pay 40EUR to protect me as if the car broke down I could have to pay 300-500EUR for a recovery etc. I paid for an extra cover online and this was not mentioned at the time. He then kept stating about not driving off road and made me sign a form to say I would not drive off road as there would be a penalty charge, this made me feel uneasy all holiday when pulling into a carpark which may not be concreted or tarmaced, wondering if the car is trackered and they would fine me. The transaction could have been much smoother. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by DAVID - 25 July 2023

" Very quick and efficient "

" Very quick and well organised. Would have preferred a note on the desk that away for five mins. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by WARREN - 19 July 2023

" The car was fine, spoke to someone about a later dropoff and this wasn't a problem "

" Everything was OK however we struggled finding the desk at Heraklion airport. Not signposted anywhere and we had to ask a tour rep outside who directed us to the Hertz/Thrifty desk "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ADRIENNE - 07 June 2023

" Disappointing. Car was covered with minor damage but did not affect performance. Baby seat was old and tatty but functional. Attempt to charge for late arrival was shocking. Very low cost but was it worth it? "

" Despite arriving at the airport well before 11pm, I had to call the office to get picked up by the shuttle bus. The employee then wanted to charge extra for arriving after 11pm. We refused to pay as we had been waiting well before 11pm. Eventually this was accepted but a very stressful start to our holiday "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by ROBIN - 14 May 2023

" Nice car at a very good price. "

" As a walk-up client it was difficult to find the booking desk inside the airport. Car was not full as -promised. I wasted €10 on excess fuel. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by CHRISTINE - 13 May 2023

" I will definitely use Enterprise again. They were efficient, very friendly and really put me at ease "

" This was the first time I had rented a car abroad since my husband died and I was very nervous about the whole experience. There was no need to be as all the staff at Enterprise were very friendly, obliging and informative. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by VUN LUUNG - 12 May 2023

" No comments and just to say we have been using AutoEurope for a long time. "

" When we picked up the car, the form filling was slow and we weren't made clear about taking on the extra 15Euro/day full insurance cover, and had to make a credit card payment of 950 Euro which wasn't blocked by actually charged to the card. When we returned the car, we felt that they looked over the car for every detail to try to charge us for damage. They identified some grass cuttings that were embedded into the lower bumper spoiler and blame us for going off-road rough, which we didn't. The roadside verges are indeed rough in Crete and must have caught some mounds of grass when we parked. There was no damage to the spoiler at all. Then they indicated that one side of the rear bumper was bugling and said we must have hit something, although there were no marks, and we did not hit anything, It's just the bumper on the Aygo is very flexible. Lastly they managed to find two light scratches along the passenger side doors, covering both doors. We are not sure how they were made, and they were so light that a little wax polish would have cleared it up, but they insisted to charge us 185Euro per panel which came to over 360 Euro for this very light scratch. Unbelievable. We could not recommend Drive. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by MICHAEL ANDREW - 18 April 2023

" Very good. Refer to question 3 answer above. "

" The staff in Heraklion were very friendly and helpful, and made the picking up and return of the car very quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARCIA - 14 April 2023

" Easy booking with great features. "

" Car a little tired, and bigger than ordered (which is not always better). Minor downside with Green Motion is separate Excess Protection insurance companies don't cover Green Motion rentals. Not sure why this is... found one in the end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by ALISTAIR - 09 November 2022

" I had no problems at all. I sent in an email to make a slight change to drop off time and the staff were really helpful. "

" Very fast and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MICHAEL - 05 November 2022

" N/A "

" Brand new car and quick to get me on the road. Return was easy and hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by SARAH - 02 November 2022

" When booking the car seemed very good value. It was only when we saw the quality if the vehicle (compared to the other one we also rented) that we realised the other (cheaper) car was far better value ! "

" We rented tw ideb tical cars in the same category. We received two identical cars, Suzuki S-Cross. However, one had an in-car screen to connect navigation, lights which came on automatically, padded seats and good comfort. The other had no screen, basic seats, no automatic lights and was generally much older and far worse appointed. Just a car of much lower quality. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

HERAKLION, GR - Reviewed by SEBASTIAN CSABA - 01 November 2022

" The deposit asked was 900, not 750 euros. In the end I went with paying full local insurance with the renter,that didn't require a deposit. Overall it's cheaper and safer to deal straight with the company than use a 3rd party. The extra protection you're sold initially won't save you the hassle if you have an incident "

" The staff was very nice, at return, they helped me print my boarding card and offered a little refreshment. A little issue with the car which didn't register on the dashboard the full fuel level, however I was lucky I didn't have to return it full otherwise I would have been penalised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARK - 31 October 2022

" As above. "

" Besides some scratches the car was in very good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by BYRON - 29 October 2022

" A satisfied customer "

" The price was right. the depot was not far from the airport. The van was clean and didn't miss a beat. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by IAN - 24 October 2022

" All good "

" Everything went smoothly, good info from desk on arrival , nice car. Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by NICHOLAS - 23 October 2022

" Tried the cheap firms....never again "

" quality and competitive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by NIGEL - 07 October 2022

" Always great "

" Staff were fabulous, the car was in a bit of a state, 64,000 k on it I expect more of an international company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

HERAKLION, GR - Reviewed by MARK - 06 October 2022

" The staff couldn't get away from me fast enough, only prepared to show the odd scratch on the official paperwork so I had to resort to taking photos of damage myself. "

" Lots of scratches and damaged paintwork. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by STEPHEN - 03 October 2022

" Maybe things would have been better if 1/ we had been to Monza were our agents 2/ told where on the massive site at Heraklion airport they were. 3/ had staff who spoke better English 4/ clear written explanation stating that addition fees were expected before you took the car. "

" VOLTA4U didn't exist. We searched the airport and were eventually directed to a unit called Monza, who had our details for a car. We then had difficulty understanding the poor English spoken by the salesman and why we had to pay and extra 800 or 70 Euros for some form of additional cover. Eventually closing the 70 Euro option we were then told (as we didn't have 70Euros in cash) that it would be 90 Euros if we paid by card which we felt had no option but to pay....rip off!!! The car had a scratch on the passenger and a chip in the windscreen, both were pointed out to the salesman who shrugged his shoulders and said my 90 Euros covered the damage. The car (apparently we were given an upgrade was) clean and fine for us but we had to fuel up at the first garage as the fuel light came on and again the salesman had not explained this detail. Upon returning the car, nothing was checked over and no documents signed off as the vehicle was away before we even left the site. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by PHILIP - 29 September 2022

" Overall very easy experience and trouble free. "

" Very quick pick up and drop off and the car was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by GEOFFREY - 22 September 2022

" Good car and good price and friendly staff. "

" The car was good and the people friendly. My only issue would be that it would have been useful to give more instructions as to how to find the rental company as it is not at the airport in Heraklion Crete but they do a pick up and drop off service but this is not explained anywhere so it made it very confusing. The paperwork took quite awhile but the staff were very friendly and l would use them again. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ALAN - 20 September 2022

" Had to wait for car because they were so busy "

" Car full of scratches and broken parts "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by MICHAEL - 17 September 2022

" excellent "

" excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by DANNY - 11 September 2022

" N/a "

" 1. I order small car but receive a bigger (not comfortable in Crete) 2. They block from me 1100€ for "cas if..." She say me that even if it will be small scratch, they will charge from me 1100€ and then i will need to speak with Auto Europe for mony back (they ask me to pay 90€ if i want to be "quite" during my holiday, 90€ will "cancle" the 1100€ in case of car damage) All my holiday i need to think about this (why) "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by MARK - 26 August 2022

" Good value for peak summertime "

" Only fault is that nobody appeared at car park collection so had to search for car myself. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by SHEHZAD - 10 August 2022

" very good service by the staff, convieniet location near the airport. The car was a little smelly and the agent suggested that we could change it at another location if we wanted but we did not. Overall I would recommend Thrifty. "

" very good service by the staff, convieniet location near the airport. The car was a little smelly and the agent suggested that we could change it at another location if we wanted but we did not. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by GRAHAM - 20 July 2022

" None "

" Good car and friendly service. Particularly like the part full fuel tank - so much better than trying to bring car back full! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ANTHONY - 17 July 2022

" Specifically chose 'on airport' pick up, so was disappointed that we had to get a shuttle bus to the car rental co. "

" Car was in poor condition lots and lots of bumps and scrapes and had literally just been dropped back by other customers. Fuel tank was only 5/8 full. They took the full deposit payment and with the rate change I was £25 worse off when they applied the deposit credit "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

HERAKLION, GR - Reviewed by BRIAN - 28 June 2022

" The only real issue is with Exer and I will look to Auto Europe to assist in resolving. Then my view may change re AutoEurope "

" Unable to find rep at the airport and when we did it was after 9PM then charged a late collection fee. 2 weeks after the return of the vehicle we have still not had the 500 euro deposit returned and calls/emails are not answered "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ALAN - 21 June 2022

" No details yet as to whether we will be charged for the puncture recovery truck who actually damaged the front bumper. !Tyre repaired quickly in Hersonissos very promptly for €10 cash "

" Car tatty but safe. Drivers Windscreen wiper fell off at 70kph in driving rain on motorway. Very scary but was trapped between bonnet and windscreen so when managed to get off mway could be refitted. V scary. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by ROBERT - 05 June 2022

" Not clear about off site pick up "

" Charged twice for extra driver, child seat and excess. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

HERAKLION, GR - Reviewed by ANDREW - 15 May 2022

" Straightforward. "

" Car performed well but remote locking did not function and one of rear lights was out. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by KAREN - 02 May 2022

" Easy website booking and reliable. "

" Very friendly and helpful at the desk on arrival, pick up was from terminal Heraklion Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by SIMON - 23 April 2022

" Entirely unsatisfactory that I had to incur all this time trying to resolve the issue. Any monetary savings from the website is undone by the additional work to try and resolve such issues. "

" I have been charged twice for this rental. This is an issue they is yet to be resolved. Avis and your company. I have prepaid fully for this. Avis decided to enter into another manual agreement on site without informing me that it didn't recognise the full prepayment. As a result it has charged for most of the rental again. Their airport office is now uncontactable. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 4

HERAKLION, GR - Reviewed by DAVID - 16 April 2022

" very positive experience "

" very helpful people as usual. Car in very good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MICHAEL - 05 November 2021

" I'll use Carwiz on my next holiday to Crete shops they remain competitive in price "

" Great little car provided by friendly, professional pragmatic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by GARY - 31 October 2021

" Late to collect and they gave our car to someone else "

" Horrendous "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by TIMOTHY - 26 October 2021

" All good "

" No queues, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by VICTORIA - 26 October 2021

" Was charged another €80 at pick up for insurance. I had paid extra fee at booking to cover more than just regular insurance. If I hadn't been able to pay then they want a card which they can hold funds of € 800 up to 4 weeks instead. Got you over a barrel "

" Was charged another €80 at pick up for insurance. I had paid extra fee at booking to cover more than just regular insurance. If I hadn't been able to pay then they want a card which they can hold funds of € 800 up to 4 weeks instead. Got you over a barrel "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by NICOLAS - 05 October 2021

" Efficient and easy to use service. "

" Hassle free and friendly service, only detractor was the waiting due to lengthy admin and paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by FIONA - 28 September 2021

" As above. Very good overall, but an email telling you how to locate the Centauro representative and shuttle bus on arrival at the airport would have made everything easier. "

" Good service overall, staff were very good, but it would have been helpful to have had an email with information about where to meet the Centauro representative and shuttle bus at the airport because in the dark, I took quite a long time to find them. Once I did, everything went well, although we did have to queue for quite a long time at the Centauro office before getting the car. I was still happy overall with the service however and the staff were very good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by FIONA - 15 September 2021

" Excellent and efficient service "

" Excellent service, would recommend to others going to Crete. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by LESLIE - 14 September 2021

" Very good service "

" Very helpfull good condition of car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARK - 13 September 2021

" Nothing else to add. "

" Confusion regarding full insurance cover through Auto Europe. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by ANDRIA - 28 July 2021

" Confirmation of where to meet the agent at the airport would have been useful as I was expecting on-airport collection of the vehicle and the agent wasn't easily identifiable. I was required to ring the office to find out where to wait. Once met the transfer was smooth along with the paperwork and we were soon on our way. "

" Confirmation of where to meet the agent at the airport would have been useful as I was expecting on-airport collection of the vehicle and the agent wasn't easily identifiable. I was required to ring the office to find out where to wait. Once met the transfer was smooth along with the paperwork and we were soon on our way. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ESTHER - 27 July 2021

" Honestly I said everything above. And I can only be wary of Auto Europe because I'd never ever again would want them to be assigned to me. "

" An Absolute SCAM! Never ever again am I using this company! Absolute thieves but to be honest, the money they scammed us out of is not the part that annoys me the most. It's the insulting of our intelligence and the blatant lies that annoy me the most. When we picked up the car an employee named George checked the damage of the car. We checked the car with him and have this on VIDEO. Knowing how dodgy some car rental companies can be we recorded the whole checking process and even mentioned the damages he did not write down. He said that these damages were not important enough for him to note and are damages we will not be charged for. Again all of this process was recorded and you can clearly hear his voice and see his hands on video. It was 9pm. After we got to our hotel we realized we actually didn't need our car because we we were in the central part of Heraklion so we wouldn't be driving a lot. The car stayed at our hotel for the most part. Mind you the parking of our hotel had laminate flooring. We maybe drove the car 4 times during our whole stay. From the airport to the hotel, from the hotel to the port of Heraklion. All round trips. Nothing ever happened on our little car trips our drive back to the airport included. As soon as we arrived at the airport to drop the car off, George started looking for damage under the car. Something he didn't do when we picked up the car but was the first thing he did when we dropped it off. This is the only spot he thoroughly checked for damage by the way when dropping off the car. This is where and why he wanted to charge us the full deposit amount of €275. We argued that this was not honest because he never checked this spot when we picked up the car but now he's checking it thoroughly as if that's the only place a car could be damaged on a trip. To us this looked like he knew something we did not. But I'm not going to speculate. Although we have him on video checking every part of the car except for under the front bumper he stated that he did check this when we picked it up. This was the first lie. And what annoyed us the most about this, is the blatant lie he was telling us that he did check the car and it wasn't him on video. While like I said before, we can clearly hear his voice on video and see his hands and his watch. We even realized when watching the video that he was dressed in the exact same way as when we picked up the car. But supposedly it wasn't him on video. Like at least wear different clothes sir? After further discussion and very heated arguments (because we weren't going to take this lying down and this part of the conversation is recorded too by the way) he mentioned he doesn't usually check for damage under cars. The police came after a while because like I mentioned discussion got heated, the police actually even sided with us because of all the video footage we had. Like I mentioned the car was picked up at 9pm so it was dark when the checks were being done. We dropped the car off at 11am and when in the shadow the damage under the car he mentioned was not even visible. However according to George he would have been able to see the damage when even the Police was not able to do so at 11am. Unfortunately for us the Police does not intervene in such matters. After this the manager was called to settle the matter but it seemed like he was not interested in hearing anything and only wanted us to leave. We have now realized that except for taking these people to court we can't do anything else. NEVER EVER WILL THIS COMPANY BE USED BY US ANYMORE! AND WE WILL SEE THEM IN COURT "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by GARY - 25 July 2021

" Never had any issues dealing with Auto Europe "

" On the drop off day the road to the yard where I picked up the vehicle was closed due to a local market. After half an hour trying to get to the yard I had to call the staff and arrange to meet somewhere else to return the car which added 1 hr onto the drop off time. Fortunately I had sufficient time before my flight. This should have been communicated during collection. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by ROBIN - 15 July 2021

" Failure to refund unused days as a result of holiday that was shortened due to medical condition and hospitalisation when I was lead to believe by Enterprise that I was due one . A complete con "

" See below "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by DONATAS - 07 July 2021

" No confirmation about order was received by email as was indicated during ordering. No actual service provided-but money was taken. "

" No confirmation about order was received by email as was indicated during ordering. No actual service provided-but money was taken. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by ANTHONY - 14 November 2020

" Easy to use. "

" Easy, efficient and friendly handover on collection and return. Clean and reliable car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by SILVIA - 31 October 2020

" My card got charged without me being informed. The only two emails I received both confirmed that the payment didn't go through. In the end I rented through another company but they secretly charged my card. Thieves. "

" My card got charged without me being informed. The only two emails I received both confirmed that the payment didn't go through. In the end I rented through another company but they secretly charged my card. Thieves. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by JOHN NICHOLAS - 27 October 2020

" 0 "

" A somewhat battered old car, but it got us around. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

HERAKLION, GR - Reviewed by STEPHEN - 29 September 2020

" Disgraceful experience "

" This company is fraudulent and Autoeurope is negligent to give them Business "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by IWAN - 22 September 2020

" The right price and an excellent experience, highly recommended. "

" Excellent. On arrival staff were fluent in English and very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by PAUL - 22 September 2020

" This is my umpteenth booking through Auto Europe and yet again, it was entirely satisfactory. "

" Very smooth, swift and efficient at both check in and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by STEVEN - 20 September 2020

" Over all I was pleased with the service "

" My only issue would be finding the abbycar rental hut Would be handy to have a map/printout of the exact where abouts When you have to drag your cases up n down ,back n forth looking for the Abby car sign in 30° ,its not pleasant to do so "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARTYN - 20 September 2020

" Disappointing attitude under circumstances. "

" Holiday cancelled on monday 7th september by jet2 following uk government quarantine, 44 hours before due to collect car. Rang to cancel - subject to £120 cancellation charge. You have NOT incurred £120 losses. Regular customer - no more - this was out of my control, not even offered a credit for next hire. I have tried to support travel industry through Covid - 4 holidays cancelled, 2 taken. Wish i had not bothered - companies will go broke. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by MAEVE - 18 September 2020

" see above "

" the car was booked to be picked up full and returned full - it was given to me 1/8th full and Abbycar refused to fill -its almost impossible to return the same and isnt as booked. The car had lots of scratches and some dents none of which were prerecorded...and it was an old school walkaround and one was left hoping you hadn't missed any especially in light of Google reviews. Thankfully on return all went well but was anxious that it wouldn't. It is very cheap but not without negatives. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by KEITH - 18 September 2020

" cost of second driver should be included in quote. Always take it for insurance, in case first driver incapacitated. Seems bit of like an industry racket. The CWV offered is welcomed "

" Good experience, no complaints whatsoever "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by ANDRIA - 15 September 2020

" Car very scratched and dented but good inspection given by agent who pointed out issues I had not seen "

" Confusion on car pick up point - would have been useful on confirmation to confirm which car company booked through "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by SONIA - 15 September 2020

" Autoeurope should take ore care as to which car rental companies they work with. If I place my trust in Autoeurope then I expect the to have y back and not deal with companies that have extremely old cars, this particular car already ore than 85000 k's on the clock. "

" The car was falling apart, the boot cover was broken in half and fell every time i opened the boot. There were scratches all over the car and yet when i returned the car with a scratch they took the deposit even though there was no quote to fix the car. That scratch would not cost 500 euros but they took it anyway. The radio did not work and the car was not provided with a full tank, it had 1/4 tank which meant that the first thing I had to do was find a petrol station. Would not recommend the at all although the staff are friendly. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by NEIL - 14 September 2020

" Efficient, reasonably priced and helpful. Can't say much more "

" None "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by PETER - 14 September 2020

" Was disappointed with the condition of the car "

" Was a little disappointed with the cars condition, the exterior was severely bashed and bruised, the interior upholstery was stained and well worn as well as the dashboard and controls. The key was missing all the buttons so remote locking etc wasn't possible. It drove okay but did have a flashing engine warning light on "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by DAVID - 13 September 2020

" autoeurope were as good as usual "

" car was not as good as we normally get from this company. We visit Crete 5 times a year and always use Enterprise/alamo. it had 78000 km and drove like it. 1 hub cap missing and lots of dents. Had a warning light come on "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by ANDREW - 11 September 2020

" simple "

" long wait at the counter even though only a few people ahead of us. other counters dealt with their customers far quicker. Car had almost 100,000km on the clock and tyres were soft and clutch was on the edge of giving up - no surprise the check in guy kept emphasising the number t call for a breakdown "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 3

HERAKLION, GR - Reviewed by MIKHAIL - 09 September 2020

" I have used Auto Europe many times, and they are good at offering a choice of cars, deals and providers. Also the website has a good filtering system for a more targeted and efficient search. It is not really their fault that some of the providers on their listings are cowboys. "

" SCAM ALERT! The car (10 year old VW Golf) ran OK but was clearly showing its age - the electric windows barely functioned, the wing mirror adjustment controls and the central locking did not work at all, and several pieces of plastic trim inside the car were loose / on the verge of falling off. But that's not the reason for negative feedback. The reason is the RUDENESS of the counter staff at Heraklion Airport (at least on the night I returned the car), where a young girl and an old man teamed up to cheat me out of Euro 80 for "biological cleaning" (clearly the double act had been well rehearsed). Apparently the car had been returned "unbelievably filthy" and required "special cleaning" by an outside contractor (the same scam as reported by other users). When challenged on that, first they said "Oh, if it were just dust and sand, we wouldn't mind" making it sound like we'd left the car covered in vomit and faeces. Again, they refused to say what it was other than dust and sand, and eventually conceded that it was just dust and sand, but "too much" of it. (Nevertheless, apparently it wasn't something a normal wash and vacuum-clean would take care of). Next they said "clearly you took the car to the beach, and you should not have. If you wanted to drive to the beach, you should have rented a 4x4". Really? Does any holiday maker who comes to Crete and rents a car (which is usually a hatchback), NOT go to the beach? They were taking me for a fool, all the time knowingly smirking to each other. I have rented cars in beach holiday destinations for many years - from mainland Spain and the Canaries to Cyprus, mainland Greece, Sardinia, Sicily, Corsica etc, but nowhere did the rental company try to charge me for cleaning because I'd had the temerity to take the car to the beach like everybody else. Stay away from this outfit! P.S. Ironically, while I was in Crete, I had a full valet done of my rather large car (inside and out) by Purple Parking at Gatwick - cost only £25. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by DANA - 06 September 2020

" I had rented car in Crete last summer and the process was smooth no complication but because we were coming and leaving Crete at night we decided to go with the rental company based directly at the airport , well mistake ! as they work 8 till 10 pm !! is that a joke??? "

" I was sure that the car rental is open all day 24/7 so in my surprise the lady ask me to pay extra 35 euro and commented if I was 10 min later she would be gone !. In the situations where the airline is changing the time of flight and travel takes much longer due to covid i was expecting hello how was your flight ... not a penalty! The car was scratched on the bumper I have no idea how this happened ... and i was charged 800.00 euro and now i have to claim it ?? I left all the necessary info with the car rental company so why i was charged if i was insured?? "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CRAIG - 04 September 2020

" The companies deal with pre-booked orders , they know the workload , there should be appropriate staff planning to accommodate . The system is hugely inefficient. Having cars not fully fuelled is hugely irritating, as it is almost impossible to get the correct amount in on return . Hence , the company wins either way - charging extortionate rates for fuel top up or receiving "free fuel". Failing to provide a car with a functional spare tyre is unacceptable as is supplying a vehicle with an engine fault. Again the individuals whom I met and spoke to were friendly , professional and as helpful as they could have been. I would like to take my complaint further "

" On arrival to Heraklion, I queued for over an hour . There was one person on the desk only. There was another wait when I arrived at the car depot . The car appeared in relatively good condition , but the interior showed signs of wear ( loss of the covering near the hand brake ). The car was 3/4 full of fuel . The car had little power on the first journey and the diesel management warning light appeared prompting prolonged telephone dialogue with the company. When I refuelled the car the first time . The warning light went out and the car drove much better ( making me wonder whether a previous user had used the incorrect fuel ). On return to the airport , there was a puncture , the spare tyre was flat and we were stranded at the roadside . Had we not forced the issue and flagged down a taxi , we would have missed our flight . We were reimbursed for the taxi but only 30 of the 35 euros. The people I dealt with were all very pleasant and actually sympathetic and as helpful as they could be . I think they were let down by their infrastructure "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

HERAKLION, GR - Reviewed by MARK - 01 September 2020

" No person at car park to sign off sheet. I had to return to terminal "

" Car was unwashed "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by SALLY - 30 August 2020

" friendly lady at drop off very efficient service "

" nice car good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by GREG - 30 August 2020

" AutoEurope is a convenient place for car rentals. We've been using them for many years. "

" The Heraklion branch aggressively pushed their extra insurance in an arm-twisting kind of way. Their €40 counter charge is appalling. We were discussing our challenges with them while standing at their counter when they told Me that we now owe money for "being late." This place is a shake-down. I will never rent from Centauro again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by NIGEL - 28 August 2020

" Pretty much fault free "

" Superb friendly reception. Very quick no pressure sale tactics. Efficiency typified "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by ALISDAIR - 24 August 2020

" See above! "

" You need to sort out your insurance. When I've already paid to have what is sold as all the extras insurance, why do I get told that I need more insurance when I get to pick up. I want a fully inclusive price that includes full insurance, no extras to pay, it needs to cover everything from day one. I'm on holiday I don't want to worry about whether I'm covered to drive the car I've hired, I want know that I completely covered including my family!, Also, I don't want to be force sold additional insurance when I get to a location.... sort it out! It's the biggest negative car rental companies have. If you want to be better than the rest find a way of making your insurance better, fully inclusive, and don't allow local companies to try and tell me that I need more insurance! It just leaves you with a negative experience! "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by VIJAY - 17 August 2020

" Easy enough to book, however, the car was really bad s described above. "

" The car I was given was in such a bad state of repair, it was unbelievable. There was so much body damage all over the vehicle. The contract did try to highlight all the damage but hard to tell if all was noted. Once I returned the car the agent did not bother checking as I guess it could not be any worse. The front bumper was a different colour to the rest of the car. Body damage all over. Headlights did not work, no water in the washer jets. Car was old and dirty. It looked like a courtesy car to me, one which the staff would probably run around with. All in all, really bad. I would like someone to contact me and for some form of recompense. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by SHAUN - 13 August 2020

" On the whole a good service "

" The car had a few scratches on it but these were all recorded on log sheet. The drop off was quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by STUART - 11 August 2020

" All good "

" The car was older than usual, and the aircon didn't work great but serious value for money as it was almost 50% less than other rentals. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by JOHN - 09 August 2020

" none "

" none "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by ROGER - 05 August 2020

" Rubbish. Cars are not in good state "

" Car was making noises from engine a lot. Eventually the sump plug fell out. Oil everywhere and some how that ended up being my fault ????? Billed €450 for the honour!!! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by JOHN - 03 August 2020

" Nothing really to say, all went smooth! "

" very polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CHRISTOS - 03 August 2020

" Na "

" Understaffed at the reception desk . Had to wait 20 min "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by MICHAEL - 01 August 2020

" See box above. The insurance pitch shouldn't be an issue once purchased from yourselves I don't expect a pressured sell. "

" Firstly they tried to pressure us to buy further insurance even though we had paid full cover insurance. They tried to say as the credit card was in my name rather than my husband's that it wasn't acceptable so we had to have insurance. I asked them to add me as a driver in that case. There were literally hundreds of scratches and scrapes in the car, we picked up the car in the dark and they gave us a light. The box to annotate marks on the car was tiny and not large enough to capture everything. If we hadn't taken expensive photographs upon correction they wanted to try and claim we had scratched across 2 doors. I definitely would not recommend Drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by JOE - 20 July 2020

" Good value car hire. Staff helpful at both pick up and drop off. "

" Good value car hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by NEIL - 09 July 2020

" My flight was cancelled for this rental so I couldnt get to Crete, and although i've haerd from both EasyJet and Holiday Extras regarding a refund for this cancelled flight due to the Covid-19 Pandemic, i've heard nothing at all from Auto Europe..?? I tried calling the number on the web page as soon as i heard that the flight was cancelled but couldnt get through..!! I'm guessing I won't get a personal response to this, probably just an automated message saying 'Thank you for yor comments' which is of no use to me.!! "

" I've never had an issue with Surprice, and the cars are always mechanically sound, and the people are easy to deal with and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CAROLE - 12 January 2020

" Friendly efficient staff. Very quick pick up and drop off procedure and no waiting for shuttles to and from the terminal. "

" Excellent service from pick up to drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MICHAIL - 07 January 2020

" I will use them again, very happy the expirience "

" Friendly staff, new and clean car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by CARL - 18 November 2019

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by GEOFFREY - 13 November 2019

" Slight damage on vehicle which I had to point out on collection which was noted down at my request. Clean low mileage car, very good on fuel. "

" Good price, good service all round. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by HUGH - 11 November 2019

" Easy to book. A good range of options to choose from. Informative "

" Check in was busy but we were 2nd in queue so were seen quickly. The process was straight forward and they did not try to sell us lots of extras. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by SHEETALKUMAR - 05 November 2019

" fantastic all-round "

" fantastic all-round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MICHAIL - 04 November 2019

" Great service, recommend "

" Great service, brand new cars. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by KAREN - 03 November 2019

" I would recommend to a friend, easy booking, also flexibility to cancel. "

" The local staff at Heraklion airport were very polite and friendly and very informative. I would highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JAMES - 29 October 2019

" Should my charges for the sat nav be refunded I would be much more likely to recommend to a friend. Being £40 out of pocket is not my idea of an ideal situation. "

" was not at all happy to be charged over 40 Euros for a pre booked sat nav which was listed on my paperwork as free "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by RENEN - 23 October 2019

" The distance to the office was not a problem. "

" Nice experience. It was somewhat hard to find your place in the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by GREGORY - 23 October 2019

" Very straightforward in booking a car and having the necessary paperwork for the hire car company, Green Motion, at the airport. They are generally good value for money. I would therefore recommend them to anyone wanting a hire car anywhere in the world "

" Unlike reviews about Green Motion at other airports, at Heraklion they are fine. The paperwork at the airport desk was pretty swift. The pick-up was from a compound about 100m away from Arrivals. The car was in excellent condition as it was fairly new, pretty comfortable and a boot that was big enough for our suitcases. The one negative was that if there'd been a problem with it, then I'd have had to walk back inside the terminal building to the office to get it sorted. We had 2 trouble-free weeks with the car and when I returned it to the same compound at the airport, there was someone to check it over and complete the necessary paperwork. All-in-all, a very good experience in renting a hire car from Green Motion. I recommend them to you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MOIRA - 22 October 2019

" It's on line so no customer service so hopefully I will get some now?? "

" I changed to an automatic car at the airport and now paid euro 300! When I asked where the car was I was told to 'click the key and the car will light up'!! No help at all. Car was dirty inside and out! Bashed all over and when I mentioned this I was told to take photos!! Car was terrible to drive and kept conking out! No thrust on engine and something was banging all the time! Tyre kept losing air and I had to keep taking it to get air! The whole situation was very worrying on the Greek roads and service shocking! They couldn't care less! I do hope you will reply to me - Moira "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 2

HERAKLION, GR - Reviewed by MARLENA - 22 October 2019

" Great, hassle-free experience "

" Overall good experience, the staff at the counter weren't the nicest but not rude either "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by ALAN - 18 October 2019

" Always been very happy with Auto Europe. I tend to look at all options then end up coming back to Auto Europe. I always take up the additional cover option. Well-priced and easy to deal with. Had to phone a couple of times with questions prior to booking and that's been helpful and unproblematic. Never had to claim so can't comment about that. "

" Straightforward collection arrangements "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by PAUL - 17 October 2019

" As above, the only slight complaint, the directions from the airport to the pick up point could have been clearer. Maybe provide a diagram of the route. "

" Collection desk was busy on arrival, but there was very little hold up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by LAURENCE - 14 October 2019

" asy booking, good price, no complaints at all "

" Very quick and efficient service. First car was faulty but after calling company from our villa they sent an exchange car out a few hours later. Drop off service was amazingly swift and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by JUDY - 13 October 2019

" Would recommend and use again "

" Good efficient service with great staff. Easy to book and easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by NIGEL - 09 October 2019

" You call me to find out more "

" You call me to find out more "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by JAMES - 08 October 2019

" My overall experience was ok, just the issue with the tyre and having to change a wheel that was not my fault. The issue was already present before I collected the car. "

" When I arrived the car had a warning light about tyre pressure not being equal, so I filled the tyre up with air and carried on, the next day the tyre was flat, so the tyre was losing air and I had to change the wheel to allow the vehicle to be used. The hubcap couldn't be fitted back on the spare. I think vehicle safety is important and rental cars should be checked more thoroughly before being rented. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by STEVE - 06 October 2019

" Perfect "

" PERFECT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by DAVID - 06 October 2019

" Auto Europe internet booking was good with competitive rate. Centauro took Euros from the credit card which had been used for the petrol deposit in £ before I signed a form which meant I have an exchange fee. Could have used other card with no exchange fee if I had been given the option. "

" At airport arrivals exit found Centauro driver & was transferred to the office to pick up car. Was last person in office before it closed (delay disembarking & luggage collection). Given keys without any information. Car was 6 speed manual & to start clutch pedal had to be depressed plus light switch on left of steering column (all of these different to my car) and to put car in reverse ring had to be lifted. Transfers were good with very little delay! Staff friendly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by GAVIN - 05 October 2019

" Rental was straightforward, staff were excellent, policies are tediously inflexible and the rental companies should be less venal in their money grabbing. Using your website was simple and effective. "

" Staff were excellent, I cannot fault them. Was disappointed to be charged for a pick up after 10pm after my flight was delayed when the desk was quite clearly open and staff were on duty. I had alerted the office I would be late when the flight delayed but the charge was automatic which felt like a low rent tactic by an organisation that trades on being better quality. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by RICHARD - 03 October 2019

" What experience !!!!! "

" Everything went very smoothly...no complaints "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by EWAN - 02 October 2019

" Heraklion staff 10 out of 10 "

" Will always use Enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by PHILIP - 01 October 2019