Auto Europe
- North America
- Central America
HERTZ AUSTRIA CUSTOMER REVIEWS
- 7.5
- 8.3
- 8.5
- 7.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ AUSTRIA Car Rental Reviews
Average Rating for Hertz :
VIENNA, AT - Reviewed by ERIC - 16 June 2025
" Easy to rent with Auto Europe but no recourse in case of scams like the one I am suffering from at the hands of Hertz. "
" No-one was available when I arrived at the airport, so I had to come the following day. Hertz made up that a (very small) dent had appeared on the side of the car and claimed 980€ against the repair. My experience of rental cars (and I often rent cars) is that any damage smaller than a golf ball does not get reported: this dent is only a few millimetres long. The photos provided by Hertz a few days after I dropped the car (not when I dropped the car) looked photoshopped. I have since heard of similar scams at Vienna airport and within Hertz. I will avoid Hertz and its sister companies at all costs from now on. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
SALZBURG, AT - Reviewed by ASHLEY - 26 March 2025
" As Above "
" Very efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by MARIAN - 05 February 2025
" Great rental. Car upgrade and very smooth check in/ drop off "
" Very good customer care. Smooth check in and drop off. Excellent car upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by RICHARD - 21 January 2025
" Autoeurope displays options in a clear manner so can filter. Info on ski racks from AE was not unto date! "
" Quick and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - 30 December 2024
" Car was as expected great drive - no issues "
" no issues - straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ALEXANDER - 27 December 2024
" As above. "
" I will start by prefacing that you (and Hertz no doubt) will take the line that information sent stated that I may need an international driving licence for this car hire. Suffice to say that when I arrived at the Hertz counter in Innsbruck, the lady told me that I would not be able to hire the car as it was Austrian law that UK drivers need an IDL. Regardless on me explaining that this was not a legal requirement in Austria, and that I had hired a significant number of cars in Austria (including with Hertz - also from Munich with Hertz) and it had not been necessary, the lady was quite rude in her stance. I then telephoned Auto Europe and the call handler (Joel, I believe) was little help. TO make maters worse, I asked if my nineteen year old son would be able to hire a car with his licence. I was told that this would be possible but would cost over one thousand euros as the only car available was a larger one (surely it would have been possible and pragmatic to rent me the car we were supposed to have, and understandably with an additional insurance supplement for a nineteen year old)... The make my case stronger, and both Auto Europe's and Hertz's, I would point out the following: 1. That, after being continually refused a car by Hertz, I then went to Mega-Drive (these counter next to Hertz) who said that it was possible to rent a car with a valid UK driving licence accompanied with a passport. This was exactly as I have been informed from the Austrian police over the last fifteen years when I have enquired (as I also have an IDL but leave it in the UK when it is not needed). Therefore, I hired a car from Mega-Drive, although at a considerably higher cost than when booking in advance. To clarify, with a house in Austria, I have travelled to Austria many times (and Auto Europe's records will confirm this as I have used them for some of my journeys), and know that one does NOT need an IDL to drive in the country; that a valid UK licence and passport are all that is needed. Since returning to the UK I have double checked the facts and all UK and Austrian authorities are clear that the IDL is not legally required. I cannot express how disappointed I am by this experience. I have become a regular customer of Auto Europe over many years and I also recommend Auto Europe to guests using my house. I will wait to hear back from yourselves before considering any further action. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by HUGH - 29 September 2024
" Very happy smooth rental. "
" Very easy collection, helpful staff and super quick efficient drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PHILIP - 21 September 2024
" Easy and straight forward to book. "
" Everything went according to plan. Explanation on the agreement all clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PHILIP - 13 September 2024
" Excellent service. Very friendly staff. Clean car Perfect "
" Excellent service. Only problem was at drop off- very confusing to find the drop off zone at Salzburg airport. Brightly coloured signage would help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
KLAGENFURT, AT - Reviewed by WILLIAM - 20 April 2024
" Auto Europe were an effective broker who provided a good package of features at a good price and have a reputation for NOT ripping off customers. I was very satisfied. "
" Your price was reasonable. You had an excess insurance policy which was reasonably priced. You provided a winter package in Austria at no extra cost. The car was only partially cleaned because of shortage of time since the previous customer. Your colleague was very helpful when a 4 inch scratch was visible when I picked up the car, which had not previously been recorded on the paperwork. Auto Europe have a record for being reliable and putting together a customer useful package of features at a reasonable price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INNSBRUCK, AT - Reviewed by ROBERT - 04 April 2024
" Please read point 3 for the full experience but so far I call this fraud. Taking my money and not giving me a car. My holiday has been partially ruined because of autoeurope or Hertz. It is still to be determined who is at fault. "
" I booked my car for pick up at 16.00 at Innsbruck via internet not being told the counter at Hertz is closing at 16.00. On arrival at 16.25 at the desk Hertz was closed. After contacting autoeurope I was told I can collect the car the next morning when the counter is open again. Spending on taxi and time from the holiday I turned up the next morning to be told by the rather rude receptionist from Hertz that my voucher expired and she does not have any cars left to give me as it was holiday season. I had to hire a car from another company at considerably higher cost and so for did not manage to get even a partial refund on my booking which did not materialise. I think this was the first and last time that I booked not directly with a hire company as one is blaming the other and legally it is getting very complicated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by RICHARD - 20 March 2024
" Booking was smooth. But the excess cover block on the credit card was significantly more than stated on the booking form. Booking form said 1080Euro but they blocked 1,450Euro plus 170Euro for fuel. "
" Car was ready and in good condition. Quick to off hire it and provide receipt. Took 2 additional days to credit the excess reserved back to my card which significantly reduced my credit available for a couple of days. The charge was significantly more than advised on the AutoEurope booking sheet. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by TEODORA - 14 March 2024
" Great overall experience "
" Fast delivery of the car, fantastic staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by GLENN - 06 March 2024
" Auto Europe were clear in setting out the terms of hire and it was a good experience "
" There was a problem with the rear windscreen wiper, which became obvious within 20 mins of using the vehicle. The screen wash reservoir was also empty. The warning light came on stating the car was due for service. Hertz blocked my c/card with a total of £1,159.76, far more than the €840 stated in your voucher UK5564052-3. The email responses from Hertz were unhelpful. The car was actually very good in other respects but the Hertz staff were poor and very unhelpful. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by ALAN - 01 February 2024
" Would use again "
" Excellent service, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by HENRIQUE - 31 January 2024
" Every thing was straight forward No complaints Very pleasant experience "
" Every thing was straight forward No complaints Very pleasant experience "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by BRYN - 30 January 2024
" I was very happy with the whole experience. "
" Friendly staff, everything was ready, car was almost brand new. No pressure selling at the counter, so everything was good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by HARITH - 15 July 2023
" AutoEurope is good but they need to address the comments above with Hertz for future booking "
" I have booked Luxury SUV category , the reservation and the payment been made one month prior to the collection, on the day I arrived to collect the vehicle, I have been informed there are no cars available on the same category I have asked for. instead I have been offered a lower class SUV, I had to argue with the counter staff and the end results I have to wait between 30 mins to an hour in order to receive the same category vehicle which been dispatched from another rental center in Vienna. this must be avoided for future or at least notify the customer one week prior to the collection "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by AKOS - 25 January 2023
" - "
" Great service by counter staff, special thanks to Nicole "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by WILLIAM - 18 January 2023
" Excellent "
" Very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SHARRON - 19 December 2022
" Pleased with the experience. We make our final decision on who to rent with based on the best prices offered and the companies we have had a good experience with. "
" A very positive experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 12 December 2022
" Great service "
" Everything went like clockwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by KRIS - 23 February 2022
" I have nothing negative to say about the booking process. "
" All went well with booking, pick up and car itself. When we returned the car, there was no one at the Hertz counter so left the keys in the box. No problem. Until this morning when out of nowhere I receive a claim for a long list of scratches attributed to me while I know it is absolutely impossible this happened during our rental. We hardly used the car, drove about 300km in 5 days, primarily to drive to a hotel and back. I logged a claim, if no response I will never use Hertz again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
SALZBURG, AT - Reviewed by LAURENCE - 20 March 2020
" you would not let us cancel whilst i am aware of the cancelling policy. in view of the current situation we would have thought you would have been more helpful "
" all the above is in view of your complete lack of help in view of the current situation when we were unable to come away on holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INNSBRUCK, AT - Reviewed by LIDIA - 04 March 2020
" I didn't know the brand before I used it for booking the car, so I simply might not remember it although if I'd gladly recommend "
" all good, maybe a bit overpriced "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by JASON - 29 February 2020
" As previously stated, a painless experience "
" Very polite staff and a painless experience. Just what I needed. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by KEVIN - 12 February 2020
" Easy booking experience and the best platform to compare prices across the different hire car companies. "
" Great experience from pick up to drop off - all was ready when we arrived at the desk and the car itself was great to drive with a excellent spec. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by PETER - 11 February 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by ARRAN - 11 February 2020
" Overall, an excellent service thank you. "
" Efficient pick up and drop off, no queue at the desk. Courteous service. Car was clean and very high quality. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by SEAN - 06 February 2020
" Very satisfied "
" Efficient friendly staff, easy service and very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAZ, AT - Reviewed by NICHOLAS - 18 November 2019
" This will depend upon how Auto Europe handle my above complaint. I will be extremely disappointed if I have to pay the Hertz invoice. Before this rental, I would give both Hertz and Auto Europe 10/10 no question, now I'm not so sure. "
" I have made an official complaint about this reservation. With no prior warning on your voucher and no comment on pick-up or on drop-off, I received a subsequent INVOICE from Hertz (approximately 3 hours after drop-off) for €48 for "out of hours" charges. When I called Hertz at Graz Airport to inquire why this charge had been made, I was told it was because it was collected after 19:00 hours - BUT THE COUNTER IS OPEN until 23:00 hours on Sunday evenings!!!! I am furious about this and am currently waiting for your Customer Services to contact me about this. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALZBURG, AT - Reviewed by DAVID - 18 September 2019
" Watch this space. "
" The clutch failed. I was stranded. Had to get tow truck. Had to spend 150 euros for a taxi to airport then told it was my fault and I may have to pay full costs. I await this decision and will report again. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by RICHARD - 15 August 2019
" Excellent "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MICHAEL - 08 August 2019
" AutoEurope is the best without a doubt. "
" Pickup was excellent. Drop off was an ordeal because counter staff were not customer friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOSEPH - 05 July 2018
" We had a very good experience "
" It was a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10