Auto Europe
- North America
- Central America
HERTZ FRANCE CUSTOMER REVIEWS
- 7.5
- 8
- 8.3
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ FRANCE Car Rental Reviews
Average Rating for Hertz :
BERGERAC, FR - Reviewed by WILLIAM - 20 September 2025
" Excellent service and car "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICIA - 20 September 2025
" Have already done so. "
" All of above but I had requested a small car and there were none available and was given one too large gorgeous my requirements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VIRGINIA - 19 September 2025
" Please contact me asap about my complaint. I should be due a complete refund "
" I am still waiting to hear back about a refund. It was dreadful, I was supplied with an incredibly unsafe and dangerous car! Please can someone contact me immediately "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by LEONARD - 18 September 2025
" Auto Europe is my first port of call when hiring a car. The prices are competitive and the booking process is straightforward. "
" The member of was very friendly and the rental process was easy to complete. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MICHAEL - 18 September 2025
" The two weeks driving were terrific - great car - but, as I say, trying to recoup monies I thought I was insured against paying are too complicated and it spoils the experience: make it simple and more straightforward. "
" The extra insurance I bought is so complicated to access - and suddenly the hire car company and your company split and leave the driver wondering if all the hassle to try and reclaim money's being charged for minor damage rto a hub cap is worth it. It strikes this driver that the process is deliberately obtuse. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LORRAINE - 17 September 2025
" Unlawful "
" Returned full of fuel Charged 28 euro Disgusting "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROBERT NICHOLAS - 15 September 2025
" On line reservation through Autoeurope was fine. "
" We had to wait 40 minutes even though there was no queue because our reservation specified a pick up time of 330pm and not 250pm when we arrived. This was inexcusable. The car had done over 30,000km and the engine made a strange noise. The price was excessive for what we got. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by NORMAN - 14 September 2025
" On pick up, the car was on a lower floor of the car park. This was fairly dark. I was assured the car had no damage so drove it out, noticiing later on reaching my dstination that there was a ver slight dent in the driver side rear door. I assunmed this was allowable for a "no damage" report but luckily my wife had taken photographs. On return, I dropped off the keys and left, getting a note later to say I would be charged. Fortunately I was able to return to the desk an hour later to show the photo and the charge was scrubbed. If we had left town, this would not have been possible and re-claiming the charge would have been very complicated. May I suggest NOT doing car pick up fom a gloomy location and making photos a requirement rther than advice. "
" Very helpful staff, but picking up the car from the relative gloom of a lower floor in the car park meant we could not see the slight dent that we were later almost charged for. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by DAVID - 12 September 2025
" good service "
" polite, friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by KEVIN - 12 September 2025
" No issues, no problems, everything went smoothly. "
" Everything ran like clockwork, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JAMEELA - 12 September 2025
" Please read above. I will never use this once reputable company again. I will also share this experience with all friends and family. "
" We were quite simply scammed from the beginning - the car had many superficial signs of damage. As the car was black it was incredibly difficult to capture them photographically despite all our efforts. All four hubcaps were visibly damaged but easier to prove from the photos. We knew that there was mal intent from the start as when we returned the car, the representative cited he only had a record of one hubcap having been damaged. Fortunately, he could not argue when presented with the photographic evidence to the contrary. All the other damage on the black car body that we'd photographed he simply rejected and said they were just "reflections" and proceeded to hand me an iPad, incensed and in shock, we had a flight to catch, I had no time to think and just simply signed. I really wish I hadn't. The whole experience from the time we picked up the car felt unnerving - the extra insurance we were being overly encouraged to take out (which would have almost been the same amount as the car rental itself), was simply not an option. This should have been pointed out when booking the rental. The representative cited that should a small stone on the motorway scratch the windscreen, we'd be expected to pay 2000€! I chose Hertz from your site because I opted (although not the cheapest) for what I thought was a reputable company. I have had dealings with you in the past and have been completely satisfied. I have sent both yourselves and Hertz emails to express how totally unacceptable this unscrupulous behaviour we unfortunately experienced which both marred the beginning and mostly the end of our short trip to France, having been charged a ridiculous amount of money for damages that we did NOT cause to this hired car. I may not receive an appropriate response from either of you but will take this opportunity to approach some form of wider media. If from this experience I can make others much more aware and super vigilant, then the 500+€ I paid for a basic car for less than a week will have been worth it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by IAN - 10 September 2025
" Efficient "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KEITH - 04 September 2025
" Generally good. Would be helpful if the pick up procedure could be streamlined. "
" Pick up was a little slow. More communication would have been helpful. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 02 September 2025
" Will seek an alternative next time "
" Terrible experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOULOGNE SUR MER, FR - Reviewed by DAVID - 28 August 2025
" wrong depot on joining instructions "
" The depot you sent me to was closed and needed to go 10k to the Hertz most local depot "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by NICHOLAS - 26 August 2025
" Given the stress and 8 hour flight delay, we did not contact Hertz Geneva Airport but we would very much expect some compensation given we were unable to use the car service that had been booked and paid for in advance. "
" Our flight was delayed by over 8 hours and on arrival at Geneva airport where we were picking up the Hertz hire car, the desk was closed. The time was 18:02 local time. The only way we could continue our onward journey was to hire another car from another provider. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by CHRISTOPHER - 23 August 2025
" Very good "
" Every person was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by SHEREEN - 11 August 2025
" Very straightforward and easy "
" Extremely cheerful and friendly staff at Basel Hertz counter. Probably the most helpful I have ever met at a car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICIA - 10 August 2025
" No problems this time. "
" I was fortunate this time because there were not many people hiring. I was particularly pleased with my car, a 4 door KIA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by NATALIE - 26 July 2025
" After being let donmwn by another company. The employee was helpful and understanding. Absolutely excellent service from start to finish. Will use again definitely and recommend to others "
" Friendly HelpFul Understanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 23 July 2025
" I was happy and confident to book through auto Europe but I feel that Hertz have let you down as a partner in rooking me in this way "
" I booked a car with yourselves based on the fact that Hertz did not get bad reviews about upselling insurance. I booked standard hire and took out my own excess cover insurance. Hertz took a deposit from my credit card but also added their own excess insurance of 122e without telling me or even discussing it but told me to sign an initial the document . I have been robbed as I specifically ordered the car without excess cover through yourselves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by BRIDGET - 18 July 2025
" As above "
" Just an efficient and friendly experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by CHRISTOPHER - 17 July 2025
" It would just be an internet search for the best value "
" The car was quite battered. The windscreen washers didn't work. Warning lights regarding seatbelt tensioners and airbags kept coming on. I couldn't feed this back to the counter staff as they were closed at midday on the Saturday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by JOHN - 13 July 2025
" Very good service and price. "
" Quick, efficient & friendly service at reception. Very useful advice about negotiating our route. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANTHONY - 12 July 2025
" Please see above <> experience with Hertz. "
" Originally we hired a Peugeot 3008 or "similar" because of the boot space. The "similar" turned out to be a Toyota Corolla which was not suited to carrying our son's wheelchair. The counter staff were very helpful and we upgraded to a Volvo SUV. Unfortunately this resulted in additional costs of 448.51 Euros plus VAT (89.70 Euros) = 538.21 in total, doubling the cost of the hire. Key learning underlines the importance of establishing the boot space (and shape). This is particular important for disabled users. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PHILIP - 11 July 2025
" Very efficeint process and reasonably price competitive to provide me with a trusted brand car rental. Will definitely consider using AE again "
" Everything went smoothly. I normally use AVIS as my preferred rental as they give me frequent flyer miles whereas Hrtz dont. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by EVERARDUS - 07 July 2025
" Used this now for almost 8 years however would love to see some loyalty back from Auto Europe "
" Perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 01 July 2025
" The total insurance does not inspire confidence that the process, in the event of damage to the car, will be straightforward of guaranteed that reimbursement will be quick. "
" Very good. Efficient - good selection of cars and prices fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by DANIEL - 26 June 2025
" Auto Europe and Hertz at Biarritz Airport are highly recommended. "
" The Hertz team at Biarritz is fantastic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 24 June 2025
" Hertz were very efficient and remained open for the flight arrival which was late and beyond the normal opening hours. "
" Apart from being given an automatic car when a manual had been requested the car was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PHILLIP - 23 June 2025
" I always recommend Auto Europe "
" Great vehicle...great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 14 June 2025
" No problem with the car hire and return with Hertz "
" Car hire was reasonably priced but the cost of insurance to cover in case of accident of car was excessive! Original quote only offered £3000 damage cover. I was charged including vat another 140+ euros for the super cover "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - 11 June 2025
" Excellent. Hertz is terrific "
" All good - efficient, reliable and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STUART - 07 June 2025
" Worth every penny, the car was immaculate l, the service was impeccable! "
" Fast, simple, effective! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MOON BIU WILLIAM - 26 May 2025
" Easy rent n return "
" I appreciated with a details explanation with your staff. Even though i didnt upgrade my vehicle, but he keep helpful with all my questions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AVIGNON, FR - Reviewed by ROBERT - 15 May 2025
" Auto Europe is a well thought out and responsive service. "
" All very good, except that the office was closed at drop off. It was not explained what to do with the keys when we collected the car and so we had to look around to find the keys box, which was not at the front of the property. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 10 May 2025
" AutoEurope is competitive and good value; service and availability of cars is always reliable and straightforward. Trusted provider! "
" Staff welcoming and professional, acknowledged loyalty and custom. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by MICHAEL - 03 May 2025
" A great car. Most importantly the members of staff at Bergerac Airport was outstanding. Very helpful and friendly. "
" A great car. Most importantly the members of staff at Bergerac Airport was outstanding. Very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TARBES, FR - Reviewed by ANDREY - 24 April 2025
" Always good experience and competitive prices. Thanks! "
" I didn't have time to refuel the car, not a big deal but Hertz charged 3EUR per litre plus a fuelling service fee! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by DAVID - 11 April 2025
" Would recommend very good "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by IAN - 06 April 2025
" Please see above. "
" Disappointed! The aircrafrt was delayed for 3 hours at LGW. When we arrived in Bordeaux, the booked car had been released, despite the agent knowing we were on the flight. I was given 2 options. Drive an e vehicle in the dark with just 25% charge for a 120 mle journey. I have never driven an e car and this was not the time to start. A family BMW at greater charge for just 2 people with hand luggage. The second was the better of the 2 options although hardly a "green" one! For this I was charged a further 108 Euro. The situation was not of my making and Hertz knew the situation with th flight. The agent referred to it and pointed to it on the screen in the office. In my adequate French I proposed that the BMW should come at the same price I had already been quoted...but to no avail. NOT imprerssed "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by NICHOLAS - 29 March 2025
" Everything worked as it should from start to finish. "
" Helpful multilingual staff, clean car in good condition. Very easy to pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARTIN - 21 March 2025
" Everything fine apart from still waiting for deposit return!! "
" Still waiting for deposit refund after 5 days!! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTOPHER - 19 March 2025
" If you want people to fill out questionnaires, you shouldn't force them to type anything. "
" If you want people to fill out questionnaires, you shouldn't force them to type anything. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by BERND - 19 March 2025
" Very happy. "
" Very helpful staff and efficient check-in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by PENELOPE - 14 March 2025
" Overall a very good experience. "
" Friendly staff. Speedy handover of vehicle which was clean ( and almost new!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MYLES - 12 March 2025
" It wasn't actually clear that we were booking an electric car. We thought it was a fuel-based car. "
" We had booked an electric car (which was by accident, we didn't mean to book one), but the staff member at the counter basically coerced us into paying to upgrade to a non electric car by saying things like 'you're likely to get stranded' and 'here in France we are encouraged to use EVs but nobody does...' so we felt quite pressured. It wasn't a nice feeling and was €40 we didn't want to spend to upgrade - but felt that we had to because we were pressured to. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PARIS, FR - Reviewed by MICHAEL - 03 March 2025
" I wondered if because I didn't book direct with Hertz I was treated as second class. Car was poor condition and staff not particularly helpful "
" Vehicle supplied had done 60,000kms and was damaged all around the car. There were so many marks on the car it was difficult to reconcile the recorded damage on the hire docs with what I was seeing on the car. Not the standard I expected "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by LUKE - 28 February 2025
" Very efficient process. "
" Was held up at start and then charged for late return even though I was early. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by DAVID - 26 February 2025
" Great car, thank you -would definitely use Auto Europe again. Poor service at drop-off. "
" Good, but poor service on returning vehicle - no space to park the car, nobody answering the phone in the garage, and nobody at the Terminal desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LYON, FR - Reviewed by GRAHAM - 26 February 2025
" See above "
" Charged for scratch to alloy wheels - no clue how it happened as didn't park next to curb all week - possibly missed it when picking car up or after we dropped it off (despite being staffed the car wasn't checked at drop off) Also stung with a 50 euro admin fee - no idea how this is calculated and seems very high "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 20 February 2025
" Auto Europe pricing is good, albeit you need to watch for the hire companies amending prices. However cancelling and rebooking is not an issue. "
" Staff were really helpful on both pick up and drop off. Car had a few scrapes but in good order "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by ALAN - 27 January 2025
" Nothing to add "
" Everything was good except requirement to leave fuel receipt which was superfluous and silly. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ANDREW - 19 January 2025
" Will use again definitely "
" Really friendly and helpful and pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 11 December 2024
" See above, the exposed contact problems, seemingly minor, become significant in an emergency. "
" Reason for lower score: Car was unavailable due to flat battery for one day - caused by automated car unlocking and lights on, when passing. Although once passed the car, light/locks etc. returned to locked status, the frequency of unlock/lock, possibly not automatically relocking may have exhausted the battery. - a great idea, but cause needs further investigation and alert to renters, if necessary. In trying to contact Hertz, found serious problems and delays. The contact issue was further tested because flight was cancelled and needed to extend rental by 12 hours. Happy to be contacted to amplify if required "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 03 December 2024
" Friendly and efficient staff "
" Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by FRANCINE - 22 November 2024
" The pick up staff in Lyon France were not very good but the drop off in Carcassonne was very efficient and helpful "
" Ok by "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by BENJAMIN - 17 October 2024
" No "
" No "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by HAKEEM - 14 October 2024
" No issues as usual as l have used AutoEurope many times without problems. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by KELLIE - 11 October 2024
" Car hire was uneventful it was very stressful trying to get the vehicle charged "
" The vehicle was electric and there was not sufficient charging point. I drove around for two hours trying to get a charge point. I had to drop vehicle off with only 45% charge and now have a 60 euro charge. The car navigation highlighted charge points that were on private land. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by SARAH - 06 October 2024
" The extra hidden charges for insurance were a massive shock at the pick up. I wouldn't hire from your company again due to this. "
" The extra hidden charges for insurance were a massive shock at the pick up. I wouldn't hire from your company again due to this. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SIMON - 02 October 2024
" A useful app - clear and helpful "
" I had to wait for at least 5 minutes before being acknowledged while only one of 3 counter staff were serving. Despite me saying that I had purchased fully comp insurance she gave me the big hard sell about why I should also pay extra for their policy. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROGER - 01 October 2024
" Booking through Auto Europe was easy and cheaper than going direct. "
" Staff were excellent. Didn't have the car I ordered - but then I never have - from any company - anywhere in the world! Car was fine but some minor marks. Drop-off was easy and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIARRITZ, FR - Reviewed by KEITH - 26 September 2024
" Hertz office was a 4 minute walk from Biarittz airport. Pick up and drop off was fast. My pick up voucher stated I had "Rental with Full Damage & Theft Protection" which I took to be no excess payable if I damaged the car. I had to pay an extra 125 euros for Super cover. Just be aware of this when booking. "
" Hertz office was a 4 minute walk from Biarittz airport. Pick up and drop off was fast. My pick up voucher stated I had "Rental with Full Damage & Theft Protection" which I took to be no excess payable if I damaged the car. I had to pay an extra 125 euros for Super cover. Just be aware of this when booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by HUGO - 25 September 2024
" Alright "
" Decent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRIVE, FR - Reviewed by ANDREW - 25 September 2024
" . "
" Easy to find, quick check-in, good car, albeit many panels were damaged. Took 3 attempts to receive a child seat that wasn't broken. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by BARBARA - 24 September 2024
" The first electric car I ever drove. Like driving a computer. Charging at my place was slower than I had imagined and went from 100 to 80 within 55 kms which took me aback. The car drives like a dream once you have mastered the controls. Thank you! "
" The staff at Limoges airport were friendly, efficient and competent! Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by RALPH MICHAEL JAMES - 23 September 2024
" Good info from auto Europe prior to pickup. Thankyou. "
" Easy access from airport. Vehicle condition good but failed to check washer water - none at pickup! Concern that on return comment from Hertz staff was "that it wasn't a problem!" Not the reply you would expect. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by RICHARD - 23 September 2024
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by STEVEN - 22 September 2024
" As above "
" Generally satisfied but was promised an email with photos of minor damage to the car when picking up the car and an email of payment receipt after drop off, neither of which I received. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRIVE, FR - Reviewed by IAN - 22 September 2024
" Invalid for future "
" They would not honour your deposit agreement the staff said your contract was not valid that could be deemed a sham or miss leading "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by ANN - 22 September 2024
" Problem free week of hire, including pickup and return. Very happy with my experience "
" Polite friendly staff, very prepared to speak English, and efficient and helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by STEPHEN - 21 September 2024
" Auto Europe is good as it offers flexibility to change or cancel your booking up to 48 hours before vehicle pick up. Rates are usually competitive too. "
" Bit of a queue for collecting the car, 2 staff were working but it just took a little time. I confirmed my email with the counter staff but I never received the hire agreement. I returned the car 8am but Hertz didn't open until 9am.... but there was a key drop box so that was fine. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by CHRIS - 21 September 2024
" Very happy /will certainly use them again "
" Great experience good price no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by TIM - 21 September 2024
" Everything was fine each end especially so by the quality of the car I was given "
" Expecting a small car I was given a large SUV , the finest and best car I have ever driven or likely too ever again... I'm very appreciative...Thanks to all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by CAROLINE - 19 September 2024
" Auto Europe was very good "
" Everything was fine with the customer service and the car - however, I had a real issue with filling up the car to return it -the petrol gauge simply didn't acknowledge that the petrol tank was full an iso I was very anxious and took photos of me filling it us- my receipts and because there was no one to hand the car back to - it was a drop the key off affair - was really concerned I would have to pay for a full tank of petrol when it wasn't my fault. I spoke to customer services at Auto Europe and the lady there was very nice and I then followed it up with an Menai. So far I am not aware of additional costs so I am hoping it's all OK - but there was clearly an issue with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by DAVID - 17 September 2024
" Lots of cars to choose from "
" Very smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by ANDREW - 17 September 2024
" Very friendly efficient service "
" Efficient friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SIMON - 16 September 2024
" nothing more to add "
" The car I picked up was a manual when I had requested an automatic. I had a puncture with no spare tyre the car had to be recovered, which happened however had no number to contact hertz to arrange transport back to the airport. The recovery firm was taking the car to a garage in the opposite direction to the airport. All the Hertz contact numbers did not work on a UK mobile. So could not contact them and ended up having to go to a station to get a train and the bus to the airport to try and make my flight on time. I did not therefore have an option to refuel the car, had to pay for train and bus fares. Had emailed Hertz on the address provided and have no idea on what is happening with car deposit. Left stranded with no means of return to airport, no follow up communication from hertz and likely to be build an extortionate 3.8 euros a litre for fuel because of the puncture. So this was not the economic option I had hoped for. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by RICHARD - 16 September 2024
" Good website, easy to book "
" Efficient, friendly staff, no problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by PETER - 15 September 2024
" Excellent "
" Staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBERT - 14 September 2024
" Good search and comparison service, additional insurance ok "
" No issues, as usual the staff tried to upsell the insurance but when I explained that I had full cover it wasn't pushed further. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by STUART - 13 September 2024
" all good "
" all good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by FRANCIS - 11 September 2024
" I'm a little confused at the various quotes - I was quoted different prices - in emails which is confusing - maybe a sterling/euro thing, I don't know for sure. "
" As all these companies do, they tried to sell me extra insurance - basically to cover their excess. I was also disappointed that the car wasn't too clean. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BORDEAUX, FR - Reviewed by ROBERT FRANK - 11 September 2024
" These people are scammers . You wouldn't expect it if hertz but it's true Tell you vehicle damaged on return when it's not. Show them photos . They don't care . They don't answer emails . I have notified French police of the clear fraud . Avoid them ! "
" Crooks . Lie about condition of vehicle . Scam you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
CARCASSONNE, FR - Reviewed by EMMA - 02 September 2024
" Five stars. Very happy. "
" Absolutely wonderful service. Huge appreciation for the wonderful staff at the Hertz office. Particularly the lady who waited after closing time for me to complete my hire after my flight was delayed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by HELEN LOUISE - 31 August 2024
" I had good contact with the office prior to booking as complication with online booking. All went smoothly. Great staff all round. "
" I had good contact with the office prior to booking as complication with online booking. All went smoothly. Great staff all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 25 August 2024
" The website is efficient and easy to use and having used Autoeurope previously, I will continue to use your services in the future. "
" Overall, I was not happy with Hertz. When we were picking up the car, they tried to sell me additional Insurance which I had already organised via the initial rental process. The Rental return was poor as there was no one present in the return area and I had to queue for 20 minutes in the reception area before being attended to. Not what I would expect from an International firm like Hertz. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STUART - 24 August 2024
" I don't think a greater explanation with regards to full cover on your website would be essential to state the you would have to pay the €2500 excess and then claim it off Autoeurope if you had any damage to the car. I chose to pay a further €280 to make sure I was fully covered. Well I will know for the next time. "
" All ok, everything explained thoroughly. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by MATTHEW - 24 August 2024
" I'll be in touch about trying to recoup my money "
" I feel totally ripped off and I am disputing an additional charge for 'damage' due to some sand being removed from the. There was no staff at drop off to discuss the return with and I've been charged 100 euros "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LIMOGES, FR - Reviewed by TIMOTHY - 23 August 2024
" See above. Very good. "
" Very helpful staff at the collection point. Car was good and changes to petrol car from electric was handled well. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 20 August 2024
" Web site found hire cheaper than booking direct "
" Very helpful. Quite forceful on selling excess insurance which we thought we purchased from you "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MIHAELA - 19 August 2024
" Everything went well except I had to wait 2 hours until my agreed pick up time to collect the vehicle even though I was early and the vehicle came with a sticker mark on the driver front window that I could not remove, and with no washer fuild. The inside light also didn't work on any setting. "
" Everything went well except I had to wait 2 hours until my agreed pick up time to collect the vehicle even though I was early and the vehicle came with a sticker mark on the driver front window that I could not remove, and with no washer fuild. The inside light also didn't work on any setting. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHAMBERY, FR - Reviewed by SAMUEL - 11 August 2024
" All good, easy pick up and drop off, friendly staff. "
" All good thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IVAN - 03 August 2024
" Well done. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MARTIN - 02 August 2024
" Smooth process "
" Everything was great. But lack of info about dropping the car off at Caen added a bit of frustration and stress. I had to leave it on the street where parking spaces were marked as "Payant" as there was no clear guidance as to where to drop it off. Fortunately as it turns out, that was the correct place. It would have been good if there was clear instructions about out of hours locations where to drop off cars at the destination "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by DAVID - 28 July 2024
" No surprises "
" Pick up and drop off handled efficiently. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HELENA - 27 July 2024
" Auto Europe is a company where you can find the best deals. Highly recommend it. "
" I had to change the car. Hertz handled it 100% well and l had no problems after. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
RODEZ, FR - Reviewed by TIMOTHY - 22 July 2024
" Booking with AutoEurope was super easy and great value for money "
" Very friendly staff at Hertz and very efficient service. The car was fantastic and very easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by SIMON - 19 July 2024
" Auto Europe were excellent "
" When returning the car I could not get anyone to check the car. The attendant said I would have to wait but I needed to go through customs. I was told an email would be sent releasing my credit card from the 750euro stop on it "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LIMOGES, FR - Reviewed by ISABELLE - 17 July 2024
" i hope that you can arrange for me to receive the missing documents ASAP. many thanks in advance for your kind attention. "
" i am totally shocked. i've been charged as if there were problems with the car when i returned it. there was no one there when i returned it, so i had to drop the key in the box. by email i've received documents which show questionable damage- but i have NOT at any point been informed that i would be charged, nor do i have any kind of invoice or receipt for what i have been charged. such as i would need to have to claim on my extra insurance. this is shocking treatment. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILLIAM - 10 July 2024
" Everything about the experience was good apart from fuel charge. Even with copy of receipt. See above. "
" Charged over 30 euros for 2.6ltrs of fuel at end of rental period because tank wasn't returned 'full' which is ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JONATHAN - 07 July 2024
" Easy pickup and drop off "
" Staff were very efficient. The car was a bit scruffy on the bodywork "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COLMAR, FR - Reviewed by ANDREW - 06 July 2024
" Have used Auto Europe in n several occasions and very satisfied with service and support with any queries. "
" Great service by Hertz and the lovely lady on duty the day we hired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MALCOLM - 06 July 2024
" Excellent service at both locations "
" Excellent service at both locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 19 June 2024
" Always easy to book, options clearly shown, good value compared to booking direct. "
" Car not properly clean interior. Hole and other damage in rear bumper. Loose body panel in rear left door. Poor from a so-called premium brand. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BERGERAC, FR - Reviewed by MORAG - 18 June 2024
" Happy with the service "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by MICHELE - 17 June 2024
" Booked and paid for insurance in UK fully comp with Auto Europe Upon arrival Hertz told us that insurance is useless so we had to pay €150 and €175 for other car hired. Lots extra money to find unexpectedly for family holiday!! Very cross "
" Booked and paid for insurance in UK fully comp with Auto Europe Upon arrival Hertz told us that insurance is useless so we had to pay €150 and €175 for other car hired. Lots extra money to find unexpectedly for family holiday!! Very cross "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULON, FR - Reviewed by DAVID - 17 June 2024
" Excellent, again. I'm a returning customer of Auto Europe, & will be returning again. Thank you. "
" A very good hire from start to finish. The collection was swift thanks to being able to check in beforehand online, & the car return was very easy. Staff thoughout were very courteous & professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOCELYN - 17 June 2024
" All good but not Hertz "
" I booked a Peugeot 3008 or similar Hertz sent me to the car park for pickup and had given me a 308 Estate. There was a 3008 SUV next to I went back to the office assuming they'd given me the wrong key and was snootily told I had the "similar car" not the 3008 Hertz can't tell the difference between an Estate car and an SUV they are not remotely similar. Eventually after making me feel like I knew nothing about cars...they simply switched.me to the right car. Not difficult. The car had been cleaned but not at all well but we took it anyway. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
GRENOBLE, FR - Reviewed by PAUL R - 09 June 2024
" very good, no issues "
" was good, but as all renters, too few staff "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by GRAHAM - 01 June 2024
" See above. We need a refund or will pursue. We've been ripped off! "
" Require action. Paid £295.57 in advance for 7 day hire on 19/3. On return had a further £322.01 taken from my credit card on 28 May. We owed them one tank of petrol on return. This money needs to be refunded. Please respond by return. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ADRIAN - 25 May 2024
" No complaints whatsoever "
" An excellent service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by SHAUN - 18 May 2024
" , "
" All very smooth no issues "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by CLAUDIA - 18 May 2024
" All good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by DAVID - 16 May 2024
" I don't blame you as a company for the failings of a major car rental firm, that think they can take money without any evidence of damage, which there was not, maybe that's why they have not responded or supplied the evidence required. think this stems from my initial contact picking up the car, the staff member asked whether we wanted extra cover which was going to cost as much as the rental, and his body language told me there was going to be issues later, which is confirmed. but you as an online middle man have no power over major companies, but i chose hertz as it was known to me, but my mistake thinking that they had customer service on their agenda. "
" I've now made contact with them on three occasions, but yet to receive a reply, even if they disagree with the information I've sent them. They obviously charge customers excess for alleged damage, without any proof what so ever as I have requested, but hey ho they take your card details so that they can access and take what they feel comfortable with. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MIKE - 14 May 2024
" It was okay "
" Our server was good however there was an issue with the system regarding the car we ordered and the management tried to give us a smaller/ not same class car which was not good. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by TIMOTHY - 06 May 2024
" Quick and easy "
" Everything was good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by RICHARD - 05 May 2024
" Excellent service "
" Efficient service and very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by STUART - 29 April 2024
" This was as good and efficient as you can expect. "
" Hertz counter was quiet and everything was ready as agreed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by LINDA - 23 April 2024
" Easy to book. Quick pick up "
" Quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 08 April 2024
" Great efficiency. "
" Excellent customer service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 24 March 2024
" very dissappointed..... "
" There was no car available that I had booked. I was charged more money for the car that I was given ,extra £129. They told me the money I had paid you was a deposit. I had asked for a normal fuel powered car but was given a hybrid . Having never driven this type of car I was not given any instructions as how to start etc the car. very unhappy with the service.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ALAN - 29 February 2024
" A very good car rental company. "
" Very satisfied all round with their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ASHLEY - 27 February 2024
" Great experience. Thank-you. "
" Good from start to finish. Not the cheapest, but definitely worth it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MICHAEL - 23 February 2024
" On the whole very good and good staff "
" The only concern I have is that since the autumn Hertz require and EV to be returned with 100% charge as opposed to 80%. This is likely to incur me with extra cost "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by LIVIA - 20 February 2024
" My only comment is to do with hiring a car in Geneva- with the complexity of French and Swiss sector within and around the airport. First to get to the French sector on arrival into Geneva- it's like the magic roundabout. Then if you are driving into France using Swiss highways- you will panic about getting those vignettes. Would be helpful if you could buy it before you even set off. Returning the car was straightforward- as long as you negotiate the set of complex exits and more roundabouts. I guess this is not a Hertz problem but a Geneva airport problem. "
" Straightforward hire- no pressure to buy more insurance on collection. Plenty of communication prior to collection "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by RICHARD - 19 February 2024
" Very happy with the rental car experience on the day. "
" Counter staff was excellent and very professional and friendly. The staff member in the garage where the car was located was rather offhand could have been more helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALAN - 02 February 2024
" All in all a good experience and exceptional value for money. "
" The car was provided as described. The pick up procedure was quick and easy, which meant I was on my way in no time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by NICK - 02 January 2024
" Love Auto Europe - use you guys or ALL my rentals. Thanks! "
" Booking was for 10am - even though car was available and I had paid for 4 days and returning early, wouldn't let me take the car. Car then not the promised vehicle, was only 70% charged. Had a flat tyre. Was severely damaged on one other tyre. EV charging costs and process not explained. Just horrendous. Offered snow chains instead of 4x4 booked and agent couldn't even tell me which wheels they were for! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALAN - 30 December 2023
" Good. Price was good. Documentation good. All as expected "
" No wait at the desk. Very polite staff. Helpful and spoke good English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by GRAHAM - 28 November 2023
" Everything went very smooth. Unhappy with Auto Europe cancellation policy on short notice rental e.g within 48hrs and rental provider information before purchasing the rental "
" Very smooth pick up, unfortunately train station office hours are restrictive so early drop in the evening means leaving car in the car park and dropping of the keys in the key box. So unable to get car checked over at drop off and contract closed. Also, Auto Europe excess data for Hertz is out of date. Current Excess is €1800, noy €1000 as advised by Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PARIS, FR - Reviewed by HOWARD - 14 November 2023
" I unfortunately was unable to make my flight on 5th November, but made the flight the next day. I was told by Auto Europe that I would not be able to pick up the as it was going to bel 24 hours later. I was told to contact Hertz at Orly, but they did not answer any of the 3 numbers I was given. I had to book a replacement car as I couldn't arrive in Paris without knowing I had transport. I am very disappointed that your terms and conditions don't allow for delayed or late flights, so I have lost the entirety of my booking. I haven't been able to find where this states in your conditions that there is no refund and that I can't just pick up the car 24 hours later. This is the second time I've used your service, but can assure you that this will be the last time. "
" I unfortunately was unable to make my flight on 5th November, but made the flight the next day. I was told by Auto Europe that I would not be able to pick up the as it was going to bel 24 hours later. I was told to contact Hertz at Orly, but they did not answer any of the 3 numbers I was given. I had to book a replacement car as I couldn't arrive in Paris without knowing I had transport. I am very disappointed that your terms and conditions don't allow for delayed or late flights, so I have lost the entirety of my booking. I haven't been able to find where this states in your conditions that there is no refund and that I can't just pick up the car 24 hours later. This is the second time I've used your service, but can assure you that this will be the last time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by LARRY - 01 November 2023
" Auto Europe has always given me good service with competitive prices and offers. "
" An excellent hire all round with a good vehicle and excellent service. Would use Hertz more often, when offers reduce cost nearer to the competition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by RICKY - 30 October 2023
" Experience with Auto Europe was good, Hertz was not!!! "
" Miss sold Supercover insurance as Hertz agent claimed I had Euros 5,000 excess. This was incorrect as I had an excess of Euros 1,000 through Auto Europe. Additionally, I was not informed of cost which transpired to be more than the cost of the car hire! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by JAMES - 25 October 2023
" Assuming Auto Europe sort out my complaint with Hertz "
" Everything went well until I received a We-Proov drop off inspection report suggesting that Hertz would charge 60 euros for cleaning the vehicle because the floor mats were dirty from dry debris off our shoes! Car hire is extremely expensive and it is reasonable to expect that standard change-over vacuuming would be done as a matter of course. Not impressed with Hertz and have complained to Auto Europe "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by IAN - 23 October 2023
" Generally, all good. "
" Nice car, good service. Booking in could have been quicker. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by GARY - 18 October 2023
" due to a dealy on our easyjet flight in La Rochelle, I was charged a late Pick-up fee of 90 euro although this was not explained properly and was told I cpould claim it back regarding all info sent it was clear that the office was open til 10pm on saturday "
" due to a delly on our easyjet flight in La Rochelle, I was charged a late Pick-up fee of 90 euro although this was not explained properly and was told I could claim it back regarding all info sent it was clear that the office was open til 10pm on saturday see below information Drop-off information Rental Company: HERTZ LA ROCHELLE AIRPORT ** FLIGHT NUMBER MANDATORY** RUE DU JURA Tel: 33 546 009 327 Fax: 33 546 414 636 OPEN Mondays 10:30 AM-11:30 AM, 04:00 PM-06:30 PM OPEN Tuesdays 07:00 AM-03:00 PM, 04:00 PM-07:00 PM OPEN Wednesdays 10:30 AM-02:30 PM, 03:30 PM-08:00 PM OPEN Thursdays 10:30 AM-11:30 AM, 02:30 PM-08:00 PM OPEN Fridays 10:30 AM-01:00 PM, 03:00 PM-05:30 PM OPEN Saturdays 09:00 AM-10:00 PM OPEN Sundays 11:00 AM-12:30 PM, 04:00 PM-05:30 PM OPEN Sundays 09:30 PM-10:30 P "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by PARITOSH - 15 October 2023
" No other comments "
" The rental experience was fantastic. Unfortunately, I ended up paying for the all inclusive insurance twice. If I had known that Hertz offered it at the counter, I would not have paid it to Auto Europe at the time of booking. Especially since the auto europe comprehensive insurance was - pay now claim later policy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by SIMON - 12 October 2023
" Freindly and pleasant staff, parking right next to terminal "
" Good car, hertz man very informative n easy drop off. Had to wait at collection as only 1 person on desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 11 October 2023
" Cc "
" Cc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHARTRES, FR - Reviewed by ANTHONY - 09 October 2023
" Good prices and easy to use "
" Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by CHRIS - 05 October 2023
" Good overall "
" Charges for Petrol were absurd. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by PATRISHA - 04 October 2023
" A really good price and very simple experience "
" It was all so easy and the staff we encountered were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by PATRICIA - 02 October 2023
" Pick up very tedious, otherwise good. "
" The pick up took far too long, with only one member of staff having to deal with a long line of people "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by MARTYN - 30 September 2023
" good, as usual "
" good, fast collection and return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by FINN - 29 September 2023
" The entire process was very easy. The car was waiting for us at pick up. The only note was that I was surprised to see that we were charged for missing charge in the car. The surprise came from the rate (close to 1 euro per kWh) given that it could be charged up for so much less than this on the forecourt. "
" Very easy to organise, although the fee for charging was steep and felt a bit unnecessary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JULIAN - 29 September 2023
" All went well. good communication and competitive prices. "
" All went smoothly. Could have done with more staff initially as everyone comes in off the same flight. However waiting times were acceptable, as we were near the front of the queue. Would be a good idea to have a separate 'drop off' queue. If a flight had just come in it could be a long wait otherwise, just to drop off the keys. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by IRENE - 27 September 2023
" It was straightforward to get the car hire organised. "
" It could have been a bit clearer as to where the car was parked for collecting it and also indication of how to get back into the car park at the airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by SCOTT - 27 September 2023
" My comments on you are unfair but the whole experience has left a horrible taste and I'd never recommend either firm, as nobody has bothered to respond "
" Hertz asked me to take pictures of damage to the vehicle, which on one side was extensive. The whole passenger side was scraped, including the front alloy. On return, they charged me for a damaged wheel (450 euros). I have pictures I took to refute that claim and have passed it all on, with no response. This is theft, and fraudulent on their behalf "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
BEZIERS, FR - Reviewed by NEIL - 26 September 2023
" Have used Auto Europe many times always give great cost comparisons "
" Returning the car there was no agent available... we waited 15 minutes, but had a plane to catch. Subsequently we received an email stating we had scratched the rear bumper, which we had not! Hertz have failed to provide photographic evidence and took over 3 hours to check the car, during which time it could have been damaged by a third party. VERY UNSATISFIED "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by JOHN - 26 September 2023
" Generally good shame car had damage when received. "
" All went well. Shame I had to wait30 minutes as our flight was on time and my hire was booked from 12.30pm. Just shame couldn't be processed early!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LILLE, FR - Reviewed by STEVEN - 25 September 2023
" All good "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MALCOLM - 19 September 2023
" As above "
" No briefing on first use of hybrid vehicle. Front tyres over-inflated. Slightly grubby exterior. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NIMES, FR - Reviewed by PETER - 19 September 2023
" See 3. "
" Received an unexpected additional charge with no explanation. Car had not been cleaned following previous rental. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 3
NIMES, FR - Reviewed by CAROLINE - 18 September 2023
" See comments above "
" Overall the experience was okay but when we returned the car they sent an email saying there was damage to the car which I believe was not the case and felt this was sharp practice by Hertz and on this basis I will never use theme again "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by MARCUS - 17 September 2023
" Appalling from start to finish. I will never use you again and will make sure that none of my friends or family have the misfortune of experiencing car hire through you. Good riddance! "
" Having unfortunately missed our flight we found you to be incredibly unsympathetic and and inflexible to our situation. Being charged double to change our pick up location and not being offered any help in what was a very stressful time was unacceptable. Communication with you was impossible during the day and when I did finally get through I was met with a representative who was uncaring and unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by ALLAN - 16 September 2023
" No complaints at all! "
" This score is as much to do with the airport (Beziers - tiny) as much as Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HENRIK - 15 September 2023
" . "
" the fuel tank was not full when I received the car and I have been trying to raise this with Hertz but have not been able to get any reply. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by SPIRIDON - 15 September 2023
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by ANNABEL - 14 September 2023
" Customer service not helpful about deposit. "
" Very unhappy about the deposit of 750€ being charged and still not reimbursed 5 days later. I took out extra insurance with you to cover any excess. This is unreasonable and I will choose a company that ring fences the deposit next time. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
NICE, FR - Reviewed by LISA - 14 September 2023
" Happy with Auto Europe "
" Fairly straightforward experience and loved the car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by BRIAN - 12 September 2023
" All in all pretty good. Auto Europe seem to be regaining their competitive price edge again. "
" Not bad at all. Bit slow on collection, but a good car, nice staff and a pretty good deal. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by THOMAS - 12 September 2023
" Smooth process and great value "
" Super quick handover and hand back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by CARL - 11 September 2023
" Very good "
" Very easy and good value for money for my first ever car hire experience . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TREVOR - 11 September 2023
" Not more than can be said as 1st class service. "
" Very Good and Quickly got sorted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANTHONY - 10 September 2023
" I expected a little more in terms of the quality of the car I guess "
" The car had completed almost 50k km and was battle scared. On the autoroute the steering wheel vibrated a bit at speed. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by NANCY - 07 September 2023
" Crappy! Under par. Expensive for poor quality. "
" We hired an electric vehicle and we're upgraded to a substandard vehicle. The most annoying element was we did not have the optimal charging equipment, we have home electric charging and weee not supplied a home cable. We therefore had to spend money, time and sweat looking for local charging which wa a very very inconvenient. We also were overcharged and I have not received my refund yet. Awful!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by KENNETH - 07 September 2023
" Seamless "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 07 September 2023
" Totally unacceptable customer service. "
" Reservation was canceled against my wishes. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by GEORGE - 06 September 2023
" - Auto Europe was great in keeping us updated with the rental and putting all documents together in one pleace - also the price! "
" - Electric car was missing home charger but luckily we managed ok in France - We were not expressely told to bring the car fully charged (also nearly impossible with electric cars) and depsite having nearly half we were charged £20 for refuel - Otherwise the car and service was great - we got a free upgrade and the counter staff was nice enough! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DAVID - 05 September 2023
" Excellent except drop off "
" Difficulty dropping off Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICIA - 04 September 2023
" As above. I have hired through AutoEurope many times and have confidence in it. "
" My experience was generally quite good. However, there were few counter staff and many clients on my arrival in Nice, resulting in a long wait. The car was prepared and ready for me and gave no trouble during my hiring period. However, I have not yet received a final invoice, nor did I sign anything on returning the car. This concerns me. The car was prepaid though yourselves, no damage occurred and it was returned in pristine condition. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by JASON - 02 September 2023
" Very good value for excellent service "
" Fast and efficient check in with friendly customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 02 September 2023
" Over priced. No compromise re payment for upgrade. Good car though and easy drop off. "
" Disappointed that we had to pay extra €25 euros a day to ensure we did not have an electric car. There was no non electric small car alternative and the slightly larger car was not upgraded free of charge, which we have had had offered occasionally in the past, in similar circumstances. Partial refund would be appreciated. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JAMES - 31 August 2023
" I don't fully understand the system, but it seemed to work well enough "
" The setup in the airport was very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by SCOTT - 27 August 2023
" No complaints "
" No complaints. Car was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GILES - 26 August 2023
" Very good quality all round "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by STEPHEN - 25 August 2023
" Easy experience "
" Generally happy with the experience but am unsure as to why I've been charged an additional £88.96 since returning my car. I had not been informed about this extra charge and would like it refunded or an explanation. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by HOWARD - 24 August 2023
" Booking through autoeurope worked very well - quick, efficient presentation of hire car options that flowed through without any problem to Hertz. "
" Carcassone Hertz team was very efficient and a pleasure to deal with. Only reason didn't give a 10 was because the 550 euro deposit took over a week to be removed which has caused a problem in the past with hitting the credit limit. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEZIERS, FR - Reviewed by SARAH - 22 August 2023
" See above "
" It could not have been better and I was surprised when booking how competitive the Hertz price was "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOHN - 16 August 2023
" why did you charge me so much more than Hertz charge? "
" You said the excess would be about 1000 euros - Hertz excess was 1800. I was mislead by you. Hertz said the car had no marks on it - we found two marks, on rear bumper and bonnet. You charged me 100 euros more than the Hertz invoice showed. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LILLE, FR - Reviewed by SERRA - 16 August 2023
" Great service, we had Tesla and it was a good experience "
" Great service, we had Tesla and it was a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARK - 15 August 2023
" Web site was a bit stubborn when trying to update flight details. "
" You could do with having more staff at reception during the pick up time. Queues were quite long. Drop off was perfect, very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RODEZ, FR - Reviewed by DEAN - 14 August 2023
" Good experience, would use again. "
" Very clear and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by ROBERT - 13 August 2023
" Overall it was very good in (almost) all respects. "
" The receptionist was very helpful and efficient and the car was ideal for us (except for a melted chocolate in the door pouch). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 01 August 2023
" xxx "
" Efficient and friendly hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by JOHN - 31 July 2023
" Very easy collection and drop off. Didn't take long "
" Excellent service. Needed a larger car and this was sorted no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JUERGEN - 30 July 2023
" Same as above. "
" Received nice car for our travel needs of 4 person plus luggage while on holiday in France. Car was nice to drive. Quality comes with a price tag but was happy to pay for goid quality and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GRAHAM - 29 July 2023
" The fact that the rental was organised was positive and hertz staff were good but the inn expected requirement to pay a significant extra sum for additional insurance means the overall hire would have been cheaper and more efficient going direct to the hire company. "
" It was fine "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by JOHN - 28 July 2023
" Very efficient; good value. Will definitely use again. "
" Minor issue dealt with very effectively and to my satisfaction. Can't fault the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EMILIE - 28 July 2023
" The customer service I receive during the car hire was awful. The car was never provided and no one offered any solution and they were very rude. Subsequently after the car hire they have been marginally more helpful but the situation remains unresolved. "
" Hertz failed to provide my car and we're entirely unavailable when I tried to contact them multiple times. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by ALAN - 28 July 2023
" The price was very competitive. "
" The car had a significant number of minor dents and scratches and they asked me to photograph them before setting off which took a little time, but otherwise it was a very efficient process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOURS, FR - Reviewed by DAVID - 26 July 2023
" good service and good car. easy all around "
" Good service and well maintained vehicle. it was an EV without high speed charging so taking the time to charge up a vehicle at a charge point during vacation is a little inconvenient. But otherwise a very good car for our trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICOLO - 26 July 2023
" Poor customer service despite having called and spoken to an agent (who tried to get a waiver from the supervisor). Utterly disappointing. "
" I had to cancel my trip two day in advance but was told I was within the 48 hour limit and could not cancel/move my booking. Very poor treatment of a long standing high revenue generating customer. I will take my business to rentalcars.com "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by STEVEN - 21 July 2023
" Ok - just unhappy with Hertz "
" Additional cost of fuel at the end although we returned with a full tank. Very unhappy. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by RACHEL - 19 July 2023
" Easy to arrange, all good "
" Excellent car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SHARON - 19 July 2023
" Good value, no issues at airport "
" We were likely to exceed our return time by about half an hour due to a RTA on the main road to the airport. We.phone Hertz and spoke to the manager who kindly waived the additional fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by RICHARD - 18 July 2023
" Very nice car and good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ALAN - 17 July 2023
" Your instructions were terrible. T 2 is closed in lyon. So we followed your instructions and it was closed. We walked around for ages so rang the phone number didnt work. We headed back to T1 where we came from and spoke to the airport information and got a shuttle to hertz. You really do need to keep up. We wasted 1.5h at the airport. "
" Pick up difficult, return easy "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GEOFFREY - 16 July 2023
" The poor experiences outline above are not attributable to Auto Europe and in general terms I have been satisfied with previous rentals organised through AE. The deposit from my next previous hire from Hertz via AE was not returned into my account for 31 days - another reason for not hiring from Hertz! "
" The vehicle was booked for collection at 10.00 but was not available until 12.30hrs. This was a 9 hour business visit to France which was severely disrupted by the non-availability of the vehicle. The member of the counter staff who attended me was downright unpleasant and not at all helpful, seeming to delight in the inconvenience being caused to me. I shall NEVER hire from Hertz again! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MARSEILLE, FR - Reviewed by KEVIN - 12 July 2023
" I was happy with all aspects of the car rental, however, it is now 12 days since I returned the car and i am still waiting for the Eur750 deposit to be returned to my bank account. "
" I was happy with all aspects of the car rental, however, it is now 12 days since I returned the car and i am still waiting for the Eur750 deposit to be returned to my bank account. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROSALIND - 08 July 2023
" Well done again always come up trumps "
" Couldn't do enough for us fanatic customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TAMSIN - 08 July 2023
" Probably not choose hertz again, "
" We had a problem with car and had to get it exchange for another one. Original car not cleaned very well, replacement car mechanically not in its prime. First less good experience with hire car company we've had over the years "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by GILES - 04 July 2023
" Very smooth and professional. "
" Very good service at speedy pick-up. Car was very clean and spacious. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by MARK - 03 July 2023
" Overall a very good experience. Hire car prices are still almost double what they were before Covid, though, so value for money is not where it should be. "
" Pick up and return were easy and quick. Car was almost brand new. I did find a scratch on the car which was not recorded on the condition report when I picked it up. I asked a Hertz representative who simply said I should take a photo of it. I would have preferred it if he had amended the condition report, but to be fair to him the lady who checked over the car when I returned it did not quibble at all. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MICHAEL - 30 June 2023
" Buguguvugug G "
" Vycuguvyfygjkk "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by WENDY - 29 June 2023
" Recommended "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN - 27 June 2023
" Your side of things was good. Very efficient and fairly clear. Though you could perhaps provide better info on luggage capacity of boot/trunk "
" Hertz was not cheapest but we picked it since we considered it a quality brand and wanted a hassle-free rental. We'd been considering joining their Gold club. No longer. Nice pick up was worst in 30 years. ONLY good thing was comparatively short check-in queue -a nice benefit since other queues were VERY long. Main problems came when getting car. A few of the issues 1. Agent handwrote wrote the wrong slot number for our car, but we managed to find it. 2. The computer panel was not in English (universal language) or even French, language of rental but something Eastern European. 3. I wanted someone to help me change this and answer some questions but there was NO-ONE. I even went to Hertz Gold Plus office on floor, walked around the parking lot, occasionally shouting for help - no-one there apart from car parkers who couldn't help. I pressed buzzer by door to lot, no answer. Had to go back to original agent. When I expressed annoyance at having to come back, he didn't care - what do you expect on a Saturday? They phoned a manager who met me at car and said sorry we were both on other floor. Should have min 1 rep per floor. Was also unfamilar with car so took ages to fix things "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by JULIE - 26 June 2023
" Excellent service, good value and liked that it was pick up with a full tank of fuel and return the same. "
" It was a breeze the car was lovely but the AC wasnt working so it was rather warm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PHILIP - 21 June 2023
" Great 1 stop shop... excellent website and very informative process from booking right up until the day of vehicle hire... "
" Hertz gave an excellent, fast and efficient service... car choice and quality was fabulous, though I wasn't brave enough to take up the offer of a fully electric vehicle!!.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CHARLES - 21 June 2023
" Easy collection and drop off. Great staff. Nice car! "
" Good service for both collection and drop off!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 15 June 2023
" Terrible service and still waiting for Director to contact me "
" No car existed on collection only received car at 1pm the next day after long return trip to airport and unapologetic staff who took their their time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by GRAHAM - 14 June 2023
" Good support from AutoEurope team to make contact with Hertz on a Bank Holiday Sunday to change my booking. Much appreciated. "
" Great flexibility to change booking within 48 hrs of pick-up at no cost. Much appreciated even though it was initially difficult to contact anyone at Hertz and I needed support from Auto Europe to do this on a Bank holiday Sunday! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 11 June 2023
" See comments above. "
" I was warned by auto Europe not to accept additional insurance as I had already paid for it with auto Europe yet you still pressurised me into purchasing it for a 100 euros. Also a surcharge of 100 euros for sat nav is extortionate given most modern cars come equipped with sat nav as standard. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GORDON - 11 June 2023
" Smooth "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NELLY - 11 June 2023
" Very nice overall experience as usual "
" The check in was a bit slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 08 June 2023
" All would have been good if Hertz had stuck with price paid to autoeurope "
" Firstly was told the full insurance was not included even though I paid autoeurope for it. So add to pay €70 extra. Secondly got billed €24 for fuel after I had filled the tank 100metres from drop off. After emailing Hertz the petrol charge as been returned "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 08 June 2023
" Faultless booking throug Autoeurope as usual. "
" Very professional and helpful experience with Hertz at Nice train station. It is hard to find the entrance back into the car park when returning so make sure you scoope that out before departure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANNECY, FR - Reviewed by ROBIN - 31 May 2023
" generally, efficient and pain free - except for the drop off issue noted above "
" The only significant issue was that no-one bothered to inform me that drop off at Bergerac airport required a code for the new barrier. Had another company car renter not turned up at the same time as myself with the appropriate code, there would have been a problem. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 31 May 2023
" All good "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by AJIT - 20 May 2023
" Had no problem with the car. Drove very long . Only communications problem. Want more staff to assist pick up and drop "
" Brand new car. Vechile was ready. But there was 2 hours waiting on arrival for the long queue. And drop off no one to assist. Other things not a problem "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 15 May 2023
" Great value for money, efficient and easy booking process, good experience. Thank you AE! "
" Very friendly and helpful staff, reliable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ERIC - 14 May 2023
" Excellent "
" Excellent service and very easy. Only point was the car needed an oil service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 05 May 2023
" Everything was great apart from the car, a Kia Stonic, which was one of the worst cars I've driven. It was in very good condition, but the steering handling and clutch was quite poor "
" Excellent customer service, nothings too much trouble "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by CHRISTOPHER - 03 May 2023
" AutoEurope always find a good deal. "
" I loathe hearing the Hertz staff trying desperately to sell hugely expensive insurance to innocent victims as I wait to pick up a car. Could AutoEurope advise customers about cheap alternatives like iCarhireinsurance.com ? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GILLES - 23 April 2023
" Once again, very satisfied with AutoEurope and will continue in using "
" Excellent and entire process very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LINDSAY - 20 April 2023
" Easy to engage with "
" System froze at Montpellier and it took an hour to collect car. Staff very helpful nonetheless "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DAVID - 14 April 2023
" Apparently AE is trying to charge me a no-show fee when I did show up. "
" Awful doesn't capture it. Plane slightly late, despite giving flight number Hertz didnt wait 5 minutes for us. And it was only 1705 on a Monday when all the other car hire operators were open! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by CLARE - 10 April 2023
" We had to contact you as our flight was cancelled I was told we couldn't rearrange our booking as there wasn't a hertz desk at Montpellier (this was where our flight was rescheduled to the following day) this was a lie! When we got to Montpellier there was a hertz desk - I presume autoeurope didn't want to help - as you wanted to keep our money - appalling way to treat customers. "
" Unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 31 March 2023
" As above "
" The process was all fine but i was not impressed that the default option for fuel type was an electric car and i had to pay a lot extra for a petrol car, which could hardly be called an upgrade. I did not have time to refill the fuel tank before drop off so i was expecting a higher than normal fuel charge. However, nearly 140€ for two-thirds of a tank was excessive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by DARREN - 30 March 2023
" Easy to use web site and booking process easy "
" Friendly staff very efficient pick up process "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GAVIN - 21 March 2023
" My flight was delayed, Hertz were closed. I called auto Europe and the gentleman I spoke to was extremely helpful in arranging a vehicle with Avis at a good price for which I was very grateful. Dropping off at Geneva airport French sector is extremely difficult to find ! "
" Closed when I got there. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by SIMON - 01 February 2023
" Good value & choice of suppliers "
" Professional service with no hidden fees like some car rental firms trick you with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ERIC - 06 January 2023
" see point 3. "
" I had to pay again, twice then, and at a very high rate, for the car rental, because I had no driving license with me. Although my wife was with me, and had her driving license. But we could not ADD her to the existing voucher I had already paid to Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHAMBERY, FR - Reviewed by JULIAN - 06 January 2023
" Great price , great customer service. "
" Easy access from Chambery train station. Quick process before getting car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 23 December 2022
" The whole process was very easy and everything went smoothly. "
" The Hertz staff at Toulouse airport were efficient and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ALISTAIR - 14 December 2022
" I feel as if I have walked into a trap that the staff at Hertz Marseille have set for me & people like me. I would be very grateful if you could investigate if there is a pattern of incidents/behaviour & an underlying issue at this hire location. I would hate to think that they are systematically doing this to other unsuspecting customers. "
" I have just had to pay 226 euros for damages to the vehicle that I suspect were already made to the vehicle before I hired it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by RICHARD - 07 December 2022
" Smooth in all respects "
" Staff very helpful.. including regarding winter equipment tyres for french alpes region "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBERTVILLE, FR - Reviewed by PETER - 24 November 2022
" regrettable I will not hire a car from this location again. I reported the experience to Autoeurope on the day "
" The first vehicle I was going to be provided with was in poor condition and I had to refuse the vehicle as it had a bald tyre, the second vehicle had more damage than a fair ground dodgem car. It was an uncomfortable experience an I felt I had to be firm with regards to the roadworthiness of the vehicle. Upon returning the car the Hertz gentleman picked fault at a few dog hairs on the front passenger seat. I took the car to a garage and cleaned the the interior, it took two minutes. I couldn't comment on if the collection experience had a bearing on the drop of experience. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NICE, FR - Reviewed by ROBERT - 16 November 2022
" I always use Auto Europe to make sure that I see the full range of competitive options available. "
" We were so impressed and grateful that a Hertz employee stayed on past midnight closing to make sure we were able to pick up our car, as our flight had been delayed. Many thanks to Samuel! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 01 November 2022
" AutoEurope were good. "
" All good apart from outside of car dirty and fuel not full as advised. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by STEVEN - 26 October 2022
" Everything was perfect apart from the drop off. There was no staff available to check the condition of the vehicle. In my opinion this is not acceptable. If the staff had found some damage when they did check it, then who would be responsible for that. I left the car in perfect condition, but if that changed during the time that it was standing then it would just me my word against yours...and you would have the upper hand as you already hold €500 on my credit card... "
" Everything was perfect apart from the drop off. There was no staff available to check the condition of the vehicle. In my opinion this is not acceptable. If the staff had found some damage when they did check it, then who would be responsible for that. I left the car in perfect condition, but if that changed during the time that it was standing then it would just me my word against yours...and you would have the upper hand as you already hold €500 on my credit card... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROBIN - 21 October 2022
" Poor experience with the rental company reflects badly on auto europe "
" Reception at pick up was tediously slow. There was barely visible uncatalogued damage which the receiver immediately queried when the vehicle was returned. This was an obvious act of extortion. Lucky I had photographed it when I got the car. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by GREG - 14 October 2022
" False charges "
" You seem to have charged me twice for this. Could you please address this. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MISS ELIZABETH - 11 October 2022
" A trouble-free experience "
" Service was swift (not always the case at Nice Airport) and polite and altogether satisfactory "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CLAIRE - 10 October 2022
" Your company and service are great but hertz arrival awful. "
" The arrival was the poorest I ever experienced. The man at the gold star counter (not wearing a name tab) was extraordinarily rude. We were 50mins late because special assistance for my 91-year old mum was delayed. I had rung them from the aircraft in time but they had provided the wrong number on their booking form. They just said - oh that's out of date! The next counter staff Rose Marie was polite but refused to accept my U.K. paper licence. I had to call the management. The car has several instances of damage - stains and a tear on seats/ and damage to paintwork - not on the form. I had to return to the office. I took photos with Rose Marie. I wrote several times with photos and further photos of subsequent damage I notice on arrival at our home to hertz - no reply. When I returned the car the agent doing the return (Johann?) was fantastic - could not have been better. But I wouldn't dare go to this agency again given the attitude towards clients at arrival and the inaccuracy of information they provide. You can imagine the state my poor old mum was in having had to put up with all this in nearly 30 degrees of heat - dreadful. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MARSEILLE, FR - Reviewed by DEBORAH - 02 October 2022
" Still feel shaken "
" The car was fairly new, clean. I checked where everything was. In terms of windscreen wipers, lights etc. We set off on our 1.5 hour journey. It started to get dark which is when I realised the full beam headlights were not working. It was so dangerous. I only had full beam of dipped headlights. I was a nervous wreck by the time we arrived. We could use the car at night for the whole of our holiday. I would like some compensation for this. I was lucky I didn't have a major accident. Please contact me. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by PAUL - 30 September 2022
" Easy booking experience "
" My experience in general was very good. However, my only critical comment is this : although the vehicle in general was very clean, the INSIDE of the windscreen glass was not. There was a thin film of murk which impaired visibility when the angle of the sun was low "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by MICHAEL - 30 September 2022
" The booking site was quite depressing as the quotation for the time period we needed was under $700 but over £1200 "
" Overall a good experience however the rental costs over the years has increased dramatically "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MICHAEL - 29 September 2022
" Auto-Europe is very dependable and flexible with competitive pricing. "
" Excellent all round. Hertz were top class - well worth the slight premium. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIVE, FR - Reviewed by KEVIN - 27 September 2022
" Booking was easy. Everything else as planned but not happy about the charges by Hertz and the fact we couldn't get through to the helpline. "
" We had a puncture and could not get an answer on the help line. Paid for a new tyre. Dropped off before office was open. Received an email for 197 euros for scratches on wheel rim which seems very expensive as new ones do not cost anything like that. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NARBONNE, FR - Reviewed by CHRISTOPHER - 27 September 2022
" Easy to book. Cheaper than airport hire, but better deals elsewhere. "
" Car had been in a crash and so front passenger door was hard to close. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by CHRISTOPHER - 25 September 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JEFF - 25 September 2022
" Auto Europe has always provided great service at a great price, this time was no exception. "
" We had an all electric Fiat 500. It was an interesting challenge but everything worked out OK, once we worked out how the charging process worked. The only disappointment was that we couldn't return the car fully charged and Hertz charge a lot for "filling up" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by ALASTAIR - 24 September 2022
" See comments on GPS "
" I expected the car to have GPS, but it didn't so driving to a small remote village was very difficult. Please advise all customers in advance if the car lacks GPS "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by FRED - 21 September 2022
" Competitive prices "
" Fast pickup abs drop off processes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PIERRE - 21 September 2022
" Whos conditions prevail?It was like the Hertz staff had never heard of AutoEurope and just said you'll go by our terms. Take it or leave it. "
" AutoEurope said €1000 would be blocked on my card but Hertz took €1500. They said the maximum damage waiver was €1000 but Hertz said becuase it was a Tesla it was €4500 euros. When i collected the car the staff didnt really know how the car worked so we spent lots of time working it out. They made no mention of condition or charging. The car park was dark and the car was dark blue. I drove the car to a venue int eh country side and back, but hertz found a dent and charged me an extra €200 and said it should have been picked up when i collected the car. I was too busy trying to work out how to start it and the Hertz staff made no effort to get me to check. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by LAJOS - 20 September 2022
" This was THE most expensive rental/day in my life... "
" This was THE most expensive rental/day in my life... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 18 September 2022
" Very efficient and easy to deal with. "
" The car was very marked externally but the scuffs and scratches were recorded on the inspection sheet. The passenger seat belt was very smelly as though someone had worn it under their armpit and not in the correct manner. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LA ROCHELLE, FR - Reviewed by JOHN - 16 September 2022
" Effective and efficient reservation process. Ability to cancel and rebook following significant price change most helpful. "
" Vehicle received with multiple small paintwork issues. Hit with charge for "new" minor damage (two scratches) One was clearly visible (and photographed) at time of collection. The other did not show on return final photo. Currently undertaking dispute process. Would not recommend Hertz. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by JON - 14 September 2022
" Easy to book and use the voucher when collecting. "
" On arrival to collect the car the agent appeared more bothered about upgrading me to a bigger automatic car and when i declined whilst we had booked a compact wagon described as Focus Estate or similar we ended up in a Renault Captur which is far smaller. We managed to make do as we had one person not travel in the end and we were short for time but the car assigned was not as big as we booked. He also tried to add additional cover to the hire which i clearly declined but on dropping the car off i later received an email once through security to advise a further charge of nearly 70 EUR on my hire put on my credit card for Super Cover and Premium Roadside Service which i had not asked for or accepted when offered. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BIARRITZ, FR - Reviewed by STUART - 10 September 2022
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by STEFAN - 06 September 2022
" Great! "
" Counter closed and new counter in parking lot, not ideal but ok. Staff friendly and process quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by GUY - 06 September 2022
" All very good as normal from autoeurope. Thanks "
" My first car had significant damages on it and was refused. They were very apologetic and gave me a free upgrade as a result. Excellent service from friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DENVILLE - 31 August 2022
" Nothing else to add except thank you. "
" Went like clockwork - for the first time in years the car was actually that suggested and not 'or similar'. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARTIN - 31 August 2022
" Very helpful "
" Stayed open late at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JOHN - 24 August 2022
" Depends if autoeurope pick this up. If so good, if not then they get tarred with same brush as Hertz. I was really unhappy with the car, now I'm properly angry with the accusation of damage and total disregard for customer norms. "
" The car given was dangerous, with steering thumping. I did not immediately give back as I had a tired young family but assumed I could get a replacement from a local Hertz. Tried every day for a week. Complained to Hertz at the end of holiday, and am accused of damage, even though evidence of calls and video. Totally untrustworthy and exceptionally poor customer service. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by RICHARD - 21 August 2022
" effective "
" smooth and quick "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHANNA - 17 August 2022
" Easy to book. I had to change my booking and was able to do so easily and without any issues. "
" The pick-up and drop off were really quick and smooth, particularly the drop off. The staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by REBECCA - 17 August 2022
" Not great. On way to France our flight was slightly delayed. I rang Europcar to ask if we could pick up the car after 5.30- but they said no. we would have to rebook another car for the next day at a extra full cost. Surely flights are delayed all the time - why is there no contingency for this? "
" The car rental was fine until it came to dropping the car off. There was noone there to check the car even though it was in office hours. We waited for 15 minutes at the office in Bezier airport and then had to drop the keys off in a box. Since returning from France we have had a message to say that the wheel trim has been scraped and they have threatened to charge £652 to replace it. Firstly, the wheel trim photo showed no scratch whatsoever and secondly a replacement wheel trim costs £27 on the citroen website so we are very annoyed by the ridiculous threat of taking our deposit. On trust pilot there are many many complaints that hertz at Bezier airport have ripped them off for one reason or another. (https://uk.trustpilot.com/review/www.hertz.fr) This has been very stressful and upsetting especially when we had checked the car over and were sure there was no damage at all to it. We do not believe that we owe any money and especially not the amounts which Hertz are demanding. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 16 August 2022
" Incredibly frustrating to select, book and pay for a vehicle only to be given something completely different and being told that that was all there was to it. As a result spent two weeks in a car that didn't;t have the leg / headroom and features I had explicitly selected. "
" Having spent a lot of time carefully selecting a specific vehicle, and actually paying a premium to have this, I was then given a completely different "equivalent" vehicle as they didn't actually have the booked vehicle at that location. What was the point? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by MICHELE - 15 August 2022
" No hidden charges. Hire car economical "
" Very helpful counter staff and pleasant and efficent staff on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by ADRIAN - 15 August 2022
" No problems, car good and staff polite and efficient. "
" Good experience, last off the plane so had to queue at Hertz for a while. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANNECY, FR - Reviewed by DAVID - 14 August 2022
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PAUL - 12 August 2022
" Overall very good "
" We didn't get code for the drop off car park to get back in so had to wait for another car and followed it in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NIMES, FR - Reviewed by JOHN - 10 August 2022
" Need to make it clear that the customer has to make the car ready for the next rental. Obviously Hertz do not want to do anything to the vehicle, including checking washer levels. "
" Vehicle did not have any screenwash in it which we found out at a very 'inconvenient' time and could have proved hazardous for us. We filled it up ourselves! Also on pickup we were told to return vehicle full and clean. We were not told what 'clean' was and on drop off no rubbish, dirty fingermarks etc were in the car but there was bits of grass which had stuck to our shoes. We were told to vacuum it which there was no time to do so were charged 70 euros!!! We would like to know what 'standard cleaning' is as stated in Hertz rental booklet. We have complained directly to Hertz about firstly being charged and secondly the exorbitant amount. This should have been made clear as we have never been asked to vacuum a rental car before returning it. Not auto-europes fault. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 4
NICE, FR - Reviewed by PHILIP - 06 August 2022
" A vehicle of the requested size was not available. We were given a smaller car which was not big enough for our needs. "
" A vehicle of the requested size was not available. We were given a smaller car which was not big enough for our needs. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JAMES - 02 August 2022
" auto europe was a great way to book, getting the decent insurance cover without the rip off pricing hertz charge. "
" arrived 45min before booking time to be rudely told that as i had not booked direct i would have to wait with my pregnant wife in the heat until the exact time the booking started before the car was handed over, barely valeted inside. poor hertz service making a point of that it not being a direct booking, despite car obviously being there "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BEZIERS, FR - Reviewed by STIJN - 01 August 2022
" Smooth process "
" Very friendly staff at Beziers Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by STEPHEN - 29 July 2022
" Friendly and prompt service, no waiting time needed. "
" Car had a small dent by wheel arch on passenger door Identified in advance) but it did then make a clunky noise each time the passenger door was opened. The noise was reported to counter staff and didn't need any action taking. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MICHAEL - 28 July 2022
" Probably not use a hire car again as difficult to drive. Company is excellent but car very strange. "
" Car was complicated and full light beam would not stay on. No body showed us how to work air con, Sat Nav or radio so not a totally good experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by MATTHEW - 23 July 2022
" overall very happy. I know some airports are busy and it can be a bit of a hassle, Carcassonne is a doddle! "
" Usual good service.The booking in lady was very nice, friendly and pleasant. Easy return too. Carcassonne is a user friendly car hire place. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 22 July 2022
" See above "
" The petrol tank on my hire car was only 80% full when I collected it. Unfortunately I had left Toulouse Airport when I noticed this. Too late to complain! Not good! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by PHILIP - 20 July 2022
" Very positive experience and hassle free. Thank you "
" The staff were courteous and helpful. Our flight was delayed and I phoned ahead to say we were delayed and the staff were considerate and waited for us to arrive. We returned the car full of fuel, but the petrol pump was unable to issue a receipt for the fuel, but the counter staff simply checked the car fuel level and accepted my explanation without any problem. First class service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 17 July 2022
" Process , car and people fine. The cost of hire cars is now becoming prohibitive for us. (£1360 for 4 weeks) "
" Pleasant competent staff. Queues not too bad . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STEPHEN - 11 July 2022
" Nothing to say really. Efficient online search engine. "
" Had to wait about 45 minutes to pick up car as there was only one person dealing with three hire companies, Hertz being on of them as they did not have a dedicated desk. Once help arrived, check in was easy and pleasant. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JENNIFER - 09 July 2022
" Very easy to book the car and a good experience. "
" This was the best experience I have had of hiring a car with Hertz. An almost new car was provided which was not a basic model. The staff were helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by BRIAN - 08 July 2022
" Good, problem free booking "
" Very smooth handover "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BEZIERS, FR - Reviewed by BRIAN - 06 July 2022
" . "
" Everything went fine up to my return of my hire car at Beziers, I returned my car to the counter in Good time as arranged. The woman at the desk couldn't git rid of me quickly enough and wouldn't check the car over for damage. I knew there was no damage so I left. However, I have received a notice of damage which I have refuted with them and I haven't had a reply. I was insured through Autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEZIERS, FR - Reviewed by RONALD - 04 July 2022
" As above. "
" Wrongly charged for late return of car when car was returned on time with a photograph to prove that the key was deposited into the key deposit box by the due date and time. The car hire office was not yet open so the car key was unable to be returned to the car hire office. We had a plane to catch and could not delay passing through customs to wait for the office to open ! This issue is a great pity as the office service and car provided were to our expectations - the Renault Captur was not as much a let down from the Peugeot 2008 as we expected ! We have been provided with a Captur in the past and it was decidedly "tinny" and underpowered. Car rental prices are now extortionate compared with our previous experience and It is obvious that customers are being exploited to recover lost revenue during Covid - a 250% increase in pre-Covid prices in my experience. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARILYN - 04 July 2022
" Always use Auto Europe. Easy to book and particularly appreciate the additional upgraded insurance you offer. "
" Service side excellent but car was a good deal older than we have normally received in previous years. I must mention that an upgrade to a larger vehicle was offered but a larger vehicle wasn't what I wanted. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JAMES - 04 July 2022
" Clear and uncomplicated service "
" Quick, uncomplicated service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by DAVID - 03 July 2022
" I have always used auto europe and have no complaints with them, they cannot bear any responsibility for this experience. I will use auto europe for my next carhire (3 August) but will not choose hertz "
" on arrival at the desk I was the only customer and was told to wait (not asked) It is sometime from I have used Hertz and their customer service has certainly gone down "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
LYON, FR - Reviewed by STEPHEN - 30 June 2022
" We are long time customers of Auto Europe and always very happy with the service. The only trouble this time was the difficulty getting unexpected changes made within the 72 hour window, and the excess insurance not being possible to extend along with the car hire. "
" Efficient, friendly counter staff and good service overall. Only issue was BA cancelling our flights both ways and being unable to get through by phone to Hertz Lyon Airport to make necessary changes. Auto Europe staff although sympathetic were unable to do much with it being late notice. This was very stressful. Hertz at Chambery eventually agreed to make the changes for us by phone. The other issue was our Auto Europe zero excess cover not being available for the extra day we needed, and Hertz not able to offer cover for the extra day either, as we hadn't taken out the original insurance with them. This felt like a catch 22 situation that neither party's rules could allow for. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by DAVID - 29 June 2022
" with full insurance, do i have deposit insurance "
" - was early, paid for days, had to wait until 10minutes before booking - tried to sell me deposit insurance, am i not covered for that "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NIMES, FR - Reviewed by MICHAEL - 27 June 2022
" Auto Europe were fine "
" Counter staff very good. Vehicle clean inside but very dirty outside. No-one was at desk on return, told to call a number which was an answer machine. I left keys and contract in lockbox but have received no confirmation that my deposit has been returned or not taken "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by HELEN - 27 June 2022
" Fantastic "
" Thoroughly enjoyed driving the lovely car I was provided with. It was a very pleasurable experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANGOULEME, FR - Reviewed by CHRIS - 25 June 2022
" Avoid Hertz "
" I was charged £60 on my card after I had left because of a bogus claim that it required a deep clean, although I had photographs to show this was untrue. I could do nothing about it and customer services at Hertz were rude and unhelpful. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JAMES - 23 June 2022
" I now only use AE. Reliable, with good rates and EXCELLENT customer service "
" Given a Citreon C3 - Simple, reliable and easy to drive - a much better car than the Renault 208, which is awful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by STEPHEN - 20 June 2022
" Very fast and polite service. Car pick up and return was straightforward and quick. All good. "
" Very fast and polite service. Car pick up and return was straightforward and quick. All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANDREW - 18 June 2022
" Excellent service again. "
" They were, again, really helpful in Lyon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUKE - 18 June 2022
" Speedy collection and drop off. "
" We pre ordered a baby seat but the staff where unaware of this. The baby seat that was provided was terrible, very light weight and cheap. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by SAMUEL - 16 June 2022
" On route to France my flight was delayed. I immediately called Auto-Europe and asked for help. I was told to call Hertz at Nice. That's really poor service when you are struggling to call a foriegn country from a noisy airport. Also the Hertz desk in Nice do not pick-up the phone call, but charge a premium rate for all your calls trying to get the message of the delayed flight to them. I really got the feeling that neither Hertz nor Auto-Europe wanted to help. They just wanted to take as much money as they could get from me. I was taught early in business that it is easier to keep an existing customer than to find a new one AND that once you tarnish your reputation it takes a long time to recover from that. I'm not sure your company understands the value of customer loyalty. "
" When i dropped off the car (on time at 8pm) there were no workers there to check car and receive the keys. I went to Hertz desk and the agent ushered me to a box in the car lot and he put the keys in the box. He told me this is what the correct procedure is. Susequently Hertz have charged me for a late drop-off and want photographic evidence that I returned the keys to the box on time. I feel Hertz are trying to cheat me! None of the documenatation provided by either Hertz or Auto-Europe mentions this key drop procedure infact both companies documentation says the Hertz drop-off in Nice is open 6.30am until midnight. I will never use either company again unless this charge is reversed and will advise friends about yhe service via social media. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by LAYLA - 15 June 2022
" Simple to use website, everything was made clear on what I was purchasing & no hidden costs. "
" Really simple and efficient pick up of vehicle, the same with drop off as well. All round good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VICKI - 11 June 2022
" Xxx "
" Xxx "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by LEE - 09 June 2022
" . "
" On return of the vehicle the Hertz rep told us we would be charged €70 because we hadn't vacuumed the vehicle before handing back. The Vehicle was returned in an acceptable condition. We then had to leave the airport again and find a garage with vacuum facilities to vacuum the vehicle. Not ideal when you have a flight to catch. Also, I'd requested an estate but was told I could either have a Belingo van Or pay extra for a auto estate. If the auto estate was the only estate available I feel that should have been provided at no extra cost. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ANNECY, FR - Reviewed by DAVID - 07 June 2022
" Auto Europe good hertz in Annecy poor. "
" We are arrived 2 hours due to being to get an earlier than expected train and hoped we could get our car early, but we're treated very rudely and told to only return at the time we had booked.. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by PAUL - 30 May 2022
" Pick up was fine apart from the condition of the car, drop off was ok once we had found the correct entrance to get into the compound "
" The car had more knocks and scratches on it than a Banger racing car. I had to get a member of staff to recheck the car over before leaving as slot of the damage had not been recorded. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BIARRITZ, FR - Reviewed by RAYMOND - 29 May 2022
" Stress free . Relaxed efficient staff. "
" No pressure selling of add ons to the contract chosen. Any marks/ scratches were clearly indicated. We had lots time to inspect the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOSEPH - 26 May 2022
" N/a "
" Lola at check in was excellent as was the gentleman j left the car with "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by JOHN - 19 May 2022
" We always rent cars through autoeurope and prefer to rent from Europecar and Keddy. "
" Not enough staff at drop off. Two sets of customers in front of us who took too long to discuss car rental, then their credit cards did not work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANDREW - 11 May 2022
" One issue - I had paid extra, through yourselves, for super ( full) insurance to cover all eventualities. The very kind receptionist in Lyon couldn't confirm this which was disconcerting. Please can you verify? "
" Very good in Lyon. One issue - I had paid extra, through yourselves, for super ( full) insurance to cover all eventualities. The very kind receptionist in Lyon couldn't confirm this which was disconcerting. Please can you verify? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 10 May 2022
" all very good and especially the counter staff who suggested an upgrade to a convertible mini which made the rental perfect thank you "
" all very good and especially the counter staff who suggested an upgrade to a convertible mini which made the rental perfect thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by MRS - 25 April 2022
" Everything worked well. however I had never driven a hybrid before so it was a bit confusing as there were no instructions. "
" Everything worked well. however I had never driven a hybrid before so it was a bit confusing as there were no instructions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MATTHEW - 19 April 2022
" We need to talk! The booking was made for a day earlier than actually needed, but when I arrived it was impossible to use the same booking and I had to do an emergency booking at very high cost. Utterly confused and annoyed. I've used you a fair number of times, but this was just awful - I had no choice, standing there with my wife and kids, but to take the terrible deal put on the table. It was really unfair. "
" We need to talk! The booking was made for a day earlier than actually needed, but when I arrived it was impossible to use the same booking and I had to do an emergency booking at very high cost. Utterly confused and annoyed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ROHAN - 11 April 2022
" Very speedy and friendly "
" Very speedy and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SUSAN - 09 April 2022
" See above. All good. "
" Efficient service. Clean car with no damage . All fine. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ADRIAN - 31 March 2022
" I've always found Auto Europe to have the best rates and until now have never been disappointed "
" They have a voracious appetite for charging for even the smallest of damage. The charges are disproportionate to the size of the marks and they dishonestly try to charge for a day's loss of use for each mark. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by MARIE-CHRISTINE - 30 March 2022
" Overal satisfied and will use AutoEurope again "
" Pickup was very efficient especially given the need to change the name of the driver. Car was as described. However there was no Hertz representative in the car park when the car was dropped off at the end of the hire period so the key was left at the desk in the terminal. I am still waiting for the final confirmation that there are no extra charges from Hertz "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by RAYMOND - 27 March 2022
" A good clean car. Didn't expect to have to provide a proof of refuelling receipt as the fuel gauge was clearly showing full!!! "
" A good start of holiday with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 26 March 2022
" Straightforward to book, easy to cancel if needed. "
" Had to request an alternative car. First car allocated to me was very old, sticky gear shift and had difficulty overtaking esp on an incline. It also had a few damaged areas on body work. Second car was slightly better. Overall quality of cars available in this group at this location wasn't up to its usual standard, and was more expensive than bigger locations, ie Toulouse. Staff were very helpful, and professional, as usual, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by COLIN - 14 March 2022
" Auto Europe was very good but prices are much higher than previously. "
" The car had high mileage and the condition was poor, dents and scratches all over the car and even rips in the seats. I have not received a final invoice and that is also a concern. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NANTES, FR - Reviewed by GORDON - 10 March 2022
" All smooth "
" Fast and efficient car pick up and return at Nantes Hertz. Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARK - 09 March 2022
" Surprised that was cheaper booking with Auto Europe than as a Hertz registered customer "
" No issue's "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, FR - Reviewed by NATASHA - 08 March 2022
" I have been using Auto Europe for a very long time and usually had great service. I understand that this is not their fault and they have offered a part of the refund, but still, I am £600 out of pocket and not a happy customer. "
" The desk closes at 2pm on Saturday. Not open on Sunday and Tuesday. Our plane was late and when we arrived there was nobody to give us the car. There were lots of people in the same situation, some with small children. It is very unprofessional service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by TIMOTHY - 23 February 2022
" Auto europe were good but Hertz roadside assistance is useless "
" Car was OK but we were unsure how to drive it economically as it was a hybrid. On Monday 14 Feb we could not get into it (automatic key fob). We waited 6 hours for breakdown assistance and consequently lost a whole day skiing. We complained to Hertz when we returned teh car but have heard nothing - how do we escalate this complaint? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HUGUES FABRICE - 02 February 2022
" Over all I would say my experience was just okay . Nothing that goes the extra miles regarding customer service "
" Did not have the booked car . Had to. Pay more just because the car allocated to me was an automatic. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, FR - Reviewed by SIMON - 02 February 2022
" I ticked the button refundable excess as opposed to with an excess option under excess coverage on the auto europe website only to find Hertz said there was an excess to pay if i wanted full cover which then priced the hire for the trip to 600 euros - it would have been cheaper to take taxis for the whole trip !!!! "
" helpful if expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LIMOGES, FR - Reviewed by MATTHEW - 03 January 2022
" Easy to book; have used before and will use again. "
" Car was better than expected and perfect for our needs. Service and advice from counter staff at pick up was excellent and made the whole experience better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by VLADIMIRS - 21 December 2021
" Everything was superb, but a little discount voucher for the next trip will be highly appreciated!))) "
" They have upgraded my vehicle for a better one absolutely free of charge, just after I was said that I am planning to visit mountains. Very polite and helpful staff. :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by SUSAN - 15 December 2021
" Super nice staff at hertz "
" Excellent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ALAN - 02 December 2021
" as above "
" overall,the experience was positive,the car was excellent ,an all electric renault zoe .The staff were very confident and competent . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by MARK - 01 December 2021
" Easy to book friendly service "
" Perfect hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JEFF - 28 November 2021
" I have used Auto Europ for several years without complaint, they provide an easy to use service and very competitive prices "
" The pick up was easy, the car was reliable and met our requirements. The return was quick and hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DARREN - 11 November 2021
" Easy going "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JENNIFER - 09 November 2021
" Not a good experience with Hertz but I have used Autoeurope with Europcar which has always been positive but unfortunately they were not open on the day I travelled to France. "
" Very slow counter service on collecting car. The second day of a three week hire a warning light came up when I was on the motorway at night to say the tyres were underinflated. I had to check the tyre pressures which wasted a lot of time and one was definitely under inflated. There was not a puncture as after reinitialising there was no further problem. I tried many times to telephone the agency at Beziers airport but nobody picked up the phone. There was no clear email address to contact either. On returning the car I had to use the key box although the agency was supposed to be open. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 6
BERGERAC, FR - Reviewed by ANDREW - 25 October 2021
" Top quality service. Very easy to book via Auto Europe. We took the excess cover from them at a very reasonable price. Good communication throughout, and I feel that had anything gone wrong with the rental experience, Auto Europe would have just sorted it out. We will definitely use them again on our next flydrive. totally recommended! "
" Very efficient and pleasant experience with Hertz at Bergerac Airport - a very small and relaxed airport to negotiate! We were given a nice Ford Focus to drive, no problems, and no unexpected additional charges. Recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by RAY - 25 October 2021
" As above "
" Even though my plane ( details of which i had provided) had arrived on time, i was not allowed get keys until the time I had specified on my application, so had to wait until then. Surely Hertz could have accurate,y assessed how ling it would take to get from plane to their office . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by AIDAN - 23 October 2021
" I wasn't a good experience and the car I eventually received had too many scratches and flaws. "
" I booked to pick the car up at 11:30. When I arrived at 11:00 I was told to wait 30 minutes because the insurance would not start until then. I found this ludicrous. Had I booked a pickup at 10:00 the price would have been unchanged. Why wasn't I told this? "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
TARBES, FR - Reviewed by ANTHONY - 19 October 2021
" Although the car was quite expensive for a short term hire, I had no complaints about the quality of the vehicle. It would have saved time at collection if I could have registered with Herz beforehand but the link from the Auto-europe web page did not function properly. "
" The Herz arrivals desk at the airport was unmanned but I was directed to the car parking area by another car hire company desk in the terminal. There was a short delay when collecting the vehicle but the car itself was clean and in good condition. Drop off was straightforward and my final account was prepared there and then. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by GREGORY - 15 October 2021
" Always good customer service. "
" Normally Hertz are very good. However I had booked a manual drive car but when I arrived I was told there were only automatic cars avaialable. I insisted and eventually they gave me their last manual car which hadn't been completely cleaned. The car had a scratch on the sidewhich wasn't recorded. I reported the scratch and was told take a photo, which i did. When I gave the car back they didn't want to inspect the car and simply asked for the keys. I have had a good experience with hertz before and always had a good service from AutoEurope. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NICE, FR - Reviewed by MICHAEL - 13 October 2021
" Autoeurope site easy to use and always good value "
" We arrived slightly early but were told to wait 20min because the system would not allow release of our car. Annoying. Worse was on return of the car ,which we cleaned as usual, as they accused us of scratch damage on the car. Was not the girl's fault but whoever in Herz took the photos of the car before our rental didnt record it. Fortunately, I later discovered that I had taken a photo at the airport which showed the damage. Staff were then happy to revoke the bill. Just 2 days back so there is still chance it might. arrive!! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by CHRISTINE - 12 October 2021
" All went very smoothly with no problems at all "
" All went very smoothly and no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KENNETH - 09 October 2021
" Won't be using Autoeurope. "
" I was unable to use the vehicle hire as my wife was taken ill. I rang Autoeurope and they said they would send me an email to help me claim back my payment. Two weeks later I still have not received that email. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGERAC, FR - Reviewed by CHRISTOPHER - 07 October 2021
" Great service "
" Excellent service from start to finish, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by MARK - 01 October 2021
" Car was great , staff could have been more friendly "
" I am still waiting for a closure invoice to show no balance please arrange this "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EDMUND - 30 September 2021
" Great car new "
" Great car new "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RACHEL - 29 September 2021
" Super easy to use Auto Europe, booked really fast and had all the info on one handy sheet. "
" Great experience when I initially picked the car up, the member of staff I spoke to was so lovely and helpful. On drop off no one was present which made me a little anxious but dropped the keys off anyway, I've been charged for damage that didn't happen, sent someone else's booking report with their details on (not very GDPR compliant) trying to get hold of someone has proved so difficult as well as after I have challenged this damage, I haven't heard back. So overall I won't be using them or recommending Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by JULIET - 28 September 2021
" Hertz are usually great but this time they just fell short of the mark, I'm afrad. "
" Our voucher was for a 10.30 pick up. We arrived at 10.00 at the desk and were sent away again until 10.30 which felt a little churlish. Our requested car - a Fiat 500 - wasn't available so we were 'upgraded' to an Opel Corsa. This car had seen better days and quite scratched/dented. The reversing camera also didn't work which I noted to the guy when we returned the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by JAMES - 28 September 2021
" Was fine "
" Hertz charged me for fuel on return even though the car was full and a receipt provided. The attendant said everything was fine and that there were no further charges, then a charge of 99.99 appeared on my credit card. I had to phone France at my own expense to contest and sort out a refund. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LIMOGES, FR - Reviewed by PAUL - 26 September 2021
" The rental car hire from Hertz was expensive. I expect this was due to the shortage of rental cars available at Limoges airport. "
" The initial inspection of the car was so meticulous as there were quite of number of marks on the exterior that very difficult to see. The seats on the interior had many marks and stains, therefore not valeted properly. This was very off putting, especially as I believed all rental vehicles were deep cleaned due to the pandemic. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by SALLY - 22 September 2021
" Very easy to use and compare prices "
" Very friendly staff. Very fast to collect and drop off. Car was nice. Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAVID - 05 September 2021
" Very good. I keep using your company and you never let me down. Please keep up the good work, nice to deal with a company like yours ! "
" Very good apart from car not being ready at pick-up. Otherwise, very satisfied. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by E - 03 September 2021
" fine "
" delayed at airport due to covid test, no car for me at Hertz only available were automatic declinedas I ordered manual only after over an hour in an empty rental office I took a just returned C4 manual no paperwork - key only on return, no staff present to log a complaint deposited key in safe box "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by GAVIN - 02 September 2021
" Very happy with car "
" On return of vehicle staff not very helpful "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LYNDA JANE - 18 October 2020
" Counter staff were very friendly and helpful. "
" All very well, except signage abd directions for returning the vehicle to Paris CDG. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by RAYMOND WILLIAM - 17 September 2020
" The only issue I had was probably the cleanliness of the car could of been better,sorry should of been better with what's going on at the moment with covid. Apart from that I wouldn't hesitate using you again,and will do next year "
" The girl on the desk when I picked the car up was very polite and explained things very efficiently no problems. Again when I returned the car the girl came to examine the car and check the mileage gain no problem. Every visit I've had to france over the last couple of years I have never had any issues from the staff . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by THEODORE - 25 August 2020
" See above "
" Due to COVID Air France changed our flights and we were 2 and half hours early at the Hertz Agency. They refused flat out to start the rental a bit earlier, and instead told us to 'go get some lunch'. We were a family with 3 small children, it was well over 30 degrees and everything was closed in the airport. Eventually I end up paying an extra day at Hertz for a ridiculous amount for 2 hours !!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BASTIA, FR - Reviewed by PERRY - 20 July 2020
" I had been in touch with our tell Europe in advance of the trip because I had heard rumours of there not being enough cars. The guy out of Europe showed me that if there was a problem that I could call and out of Europe and find me another car. So, when the inevitable happened, I called auto Europe as instructed, and, guess what, you're closed on Sunday! Nobody to help me, despite what the guy out of Europe had previously told me! Terrible service. Misinformation. No support. Never again. "
" No vehicle. Had to wait over two hours with very little information or support. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by NICHOLAS - 18 July 2020
" Not satisfactory. Are Auto-Europe able to confirm this sequence of events with Hertz France under the file/matriculation Number of the vehicle which was FL 027 ZL and request compensation/re-imbursement to my credit-card account for the lost rental period???? "
" On Monday 6th. July 2020 I collected a booked Peugeot 206 rental car from Hertz, Limoges, France. When motoring on the A20 autoroute to my destination 60 kms away in 19400 Uzerche, it became apparent that the vehicle was unsafe to drive due to an intermittent problem with the power-steering. Upon arrival in Uzerche, after interminable phone delays, I managed to contact Hertz Assistance and the vehicle was recovered by a Peugeot Garage in Tulle France. Due to a complete lack of replacement Hertz rental vehicles in the Limoges, Brive area of France at this time, I was eventually offered a replacement vehicle on Saturday 11th. July at Aurillac, some two hours away from Uzerche!! A taxi service was provided by Hertz and the replacement vehicle was collected from the Hertz Franchise office in Aurillac. For four days of the nine-day rental contract I was without a replacement rental vehicle and will be claiming compensation from Hertz for the lack of supply during this period. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by HUGH - 23 March 2020
" I have availed ofvAuto Europe regularly and found staff friendly and efficient. Last time at Bristol the rental desk had saved my details on their system from before. I am extremely dissatisfied that my wife's licence was not accepted. A refund for the unused booking would encourage me to see Auto Europe in a different light. "
" I had left my licence behind. However my wife had her licence and was ready to proceed,. Hertz refused to accept change of person and insisted there could only be a new booking. There would also be no refund nor credit for the existing booking. The quote for the new booking was almost 300% greater than the original booking cost. We eventually obtained a car from Europcar which was approx half of the Hertz quote. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ANDREW - 10 March 2020
" Would use again "
" Good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by MARTYN - 25 February 2020
" All good "
" All good but I would give I Inxs on the drop off back as quite confusing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JEREMY - 25 February 2020
" None "
" CAR was not well prepared and stored in a dark and gloomy place "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LYON, FR - Reviewed by PHILIP - 08 February 2020
" I clicked on the AE website entitled free snow tyres , it asked where I wanted to go so I said France. It allowed my booking but it turns out that there are no free snow tyres. It's a scam that cost me £300. Disgraceful. "
" Good service "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LYNETTE - 29 January 2020
" Done that above. Good. "
" We have hired cars very frequently and now find Hertz the best. Won't mention Gold cars in Toulouse, ghastly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 27 January 2020
" I always get good service from Auto Europe. The 48 hour cancellation feature is useful. Prices are generally competitive and I always check Auto Europe when I'm searching for car rental - usually 6 times a year. "
" Hertz staff are always professional and helpful. No pressure to buy additional services (insurance). Would have preferred to have evidence at the desk that my credit card blocking had been cancelled. A confirmatory email thaht no additional charges are due would help. Trusting car rental companies used to be hit and miss. Hertz have generally been the most reliable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ARMINDO - 22 January 2020
" I have been scammed By Hertz in Paris airport CDG "
" Renting from HERTZ at Paris CDG: BE AWARE OF THIS SCAM Unfortunately we did pick up the car in a dark car park alone and under the rain. Impossible to check all the small scratches on the vehicle. When we came back the airport an employee from Hertz check the car under a covered area lit up like a football stadium. He found a scratch in a wheel and charged me 100 euros for it. I am sure that it was not me because during my trip a did not approach any curb. After a long argument border line aggressive nothing was resolved and they took the money from my credit card. Proper Scam. Do not go to Hertz in CDG there is plenty of other professionals at Paris Airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PHILIP - 07 January 2020
" Not an Auto oEurope issue - I chose premium provider and got suboptimal service "
" Terminal desk closed One Queue for Drop off and Pick up!! and same queue as Thriffty So why pay premium? "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
AVIGNON, FR - Reviewed by JONATHAN - 28 December 2019
" N/A "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 19 December 2019
" Booking was easy and straightforward. And that, is all one needs! "
" Everything went smoothly, and the lady we saw on the counter, when picking up the car, was very friendly and helpful. The car was fine. Good order, clean and worked properly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JACQUELINE - 16 December 2019
" Good site and great prices "
" With flight delayed to next day we tried to contact airport desk as instructed by Auto Europe. It was impossible to get through. Eventually talked to Hertz Corporate who experienced the same problem. Hertz reassured us that the the airport was a corporate and not franchise and that we had 24 hours leaway. However none of this was mentioned in any of the paperwork or Terms handed to us. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NEAL - 30 November 2019
" Please see above "
" Great service at pick-up apart from being told to pay a deposit, which was in fact to refill the car on return - disappointed, as this felt like a way of getting extra revenue for Hertz Aside from this, and the fact that the interior windscreen was very dirty, the overall experience was positive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by JOHN - 28 November 2019
" always get a good deal "
" very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PARIS, FR - Reviewed by DEBRA - 27 November 2019
" The overall experience was wonderful. My only complaint is that we turned the car in a few days early,expecting a refund on the unused days. Because we has PREPAID the invoice we were told that we could not have a partial refund. Based on this experience I will never prepay again and will think twice before using Auto Europe. "
" Wonderful experience - the customer service people at both ends of the trip were very friendly and helpful. The car was new and immaculate when we picked it up. Very satisfied with Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 21 November 2019
" I always use Auto Europe good way of getting best deal. Remember that if like me you are well over 6ft tll then one of the small Citroens may be tricky getting into, ok once your in "
" Good experience although the Citroen C3 was a tight squease to get into. Next time I'll go for a bigger car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PAUL - 03 November 2019
" Generally very good "
" Hertz staff were generally very good. It did take us a while to actually find the car as no specific location was given. Similarly when I dropped the car off trying to find the lady to hand the keys to was a bit of a challenge. I have also been charged an extra £33 for no apparent reason although I will challenge this as all the hire criteria were met.....full fuel tank, collect/drop off timings. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by PAUL - 31 October 2019
" All good except pick-up. "
" Pick up was a long que and over an hour wait. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KEVIN - 23 October 2019
" Easy website to use, great service "
" Good service, lovely little car. Suited us perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NICOLAS - 23 October 2019
" Good service overall "
" 3 staff members at the counter, only 1 addressing client queries. I had to wait 45 min to get my car. Parking indications were not clear and we had to go back to the counter to ask again where the car was parked. Poor customer service "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 18 October 2019
" See my earlier comments about Hertz. As always the Auto Europe booking system worked smoothly and they remain one of my preferred car hire websites. "
" All round satisfactory experience. Reasonably short walk to Hertz desk which had been relocated from the terminal building to the vehicle pick-up point. The only slight inconvenience is that we didn't know about the relocation which meant something of a short detour. Check-in at the desk was quick and the car was just around the corner. The car was the model we requested and had the advantage (for me) of being automatic transmission. It wasn't as new as some hire cars (over 40000k on the clock) and had a few small bodywork blemishes but it drove well enough and met our needs perfectly. Returning the car was quick and painless plus the Hertz desk was very close to security if you'd already checked in as we had. As car hire goes this was painless and streamlined. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JOHN - 09 October 2019
" No complaints. "
" Car booked was a Fiat 500 or similar. Paid 60 euro extra for wife to drive. Car provided at pick-up was a Peugeot medium size which was not explained at the counter. My wife was unwilling to drive the larger vehicle on Corsican roads so the extra paid was pointless. Extra signature taken for returning a clean vehicle, but no floor mats in the vehicle so difficult to keep clean. Unreasonable. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LIMOGES, FR - Reviewed by MICHAEL - 05 October 2019
" great customer service when booking and answering questions over the phone highly recommended. "
" 10 /10 - great service - great car - very helpful and friendly. was a bit concerned about miles per day limit but it didn't effect us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 01 October 2019
" See my previous feedback "
" See my detailed previous feed back "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by LEE - 30 September 2019
" As above good staff welcome, quality vehicle and process smooth "
" Very good welcome and explaination of rental. Car quality good including a high specification model. Drop off straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BAYEUX, FR - Reviewed by ELLIOT - 26 September 2019
" Booking through Auto Europe was straight forward "
" Location would have been better nearer to the Railway station however we where aware of this when booking. Pick up and drop off took a while but staff at Total Station where very attentive. Condition of vehicle including cleanliness took a lot to be desired with a number of dints and scrapes on the vehicle. cleaning inside could have been better. I am used to hiring with another Hire company and would have expected better condition of the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NIMES, FR - Reviewed by KEVIN - 25 September 2019
" Would have been nice to have the car you choose instead of alternative which was a horrible Citroen C1 very low powered "
" Would have been nice to have the car you choose instead of alternative which was a horrible Citroen C1 very low powered "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BASTIA, FR - Reviewed by ELIZABETH - 24 September 2019
" Thanks to the staff in Corsica for making it a pleasurable experience - would definitely recommend. "
" Very pleasant welcome at the Hertz rental desk. Everything clearly explained, where the car was located, barrier code and process for drop off. The drop off was the best we have ever experienced, again a warm welcome and a very simple process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by STEVEN - 22 September 2019
" See above. I opted to get full insurance waiver and was told I would pay a certain amoount at the Hertz desk, but they didn't know anything about it and my voucher did not clarify it. I was worried about that, but it was not a problem because I didn't have to calim. Overall price was about what I was expecting, though I'm not sure I had the extra cover. "
" Some confusion at the hire desk about the extra insurance from Auto Europe. But it worked out OK, though I was worried about it. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by BRIAN - 19 September 2019
" Excellent "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by FRED - 19 September 2019
" competitive prices "
" a bit of wait at counter, even though there was 3 staffs and 2 customers in front of me. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by LESLIE - 19 September 2019
" Good experience booking with auto Europe, will use again "
" Friendly staff, all as expected no hidden costs or surprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LAI MEN - 18 September 2019
" Staff was helpful in helping me to get in touch with car rental company when my journey was delayed and the car rental office was uncontactable. "
" The rental car was a bit dirty on the inside and outside. Would have preferred the original booked Peugeot 2008 rather than mini suv version from opel as my elderly mother was struggling to climb in and get out of the car. Having dropped off the car keys before car rental office open in the morning (only open at 9am on Saturday) I wasn't sure if I will be sent a final bill confirmation like other car rental company that emailed me the same time when I returned the car in the past. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by JEREMY - 17 September 2019
" No probs with Auto Europe. Very disappointed with Hertz. My son In law who also hired a car with Hertz for the same period as my self has been informed that he owes money because he supposedly returned his car 15th Sept. not the 14th. He returned it with me on the 14th Sept. "
" Time wasted at drop off unable to print paper work had to be hand written. Therefore too dark to fully inspect vehicle. Following day find car heavily scratched on several panels. On return I was told what did I expect with an end of season model. Then told I owed over €700. Paperwork said car taken in Aug. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by JOHN - 17 September 2019
" As above, extremely disappointed. "
" I can categorically state I would never use Hertz again, the service we had was appalling. My parents were charged rental for a month rather than a week due to an admin error and my partner and I have received an email this morning with an invoice for an additional days rental which wasn't the case at all, the car was in fact returned well in advance on the day it was due back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CONNOR - 17 September 2019
" Auto Europe booking experience was fine but Hertz was terrible. "
" Very long wait for car, other people served ahead of me. When car arrived it was in poor condition. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by SARAH - 15 September 2019
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by BOBBI - 14 September 2019
" Not quite clear what insurance cover we had from you and what we did NOT have. Could this be made clearer "
" Office closed but much quicker on site rather than usual long wait with other operators "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BAREND - 10 September 2019
" Vehicle allocated too small for 4 adults with luggage. Asked for a specific vehicle but was allocated a much smaller vehicle. "
" As a loyal AutoEurope customer, I looked at various options offered by AutoEurope. I chose the Hertz option as it presented the best option for 4 passengers with Luggage, a Peugeot 3008. I was given a Toyota vehicle which was a lot smaller and very difficult to fit 4 adults and luggage. I requested a bigger vehicle but this was declined as Hertz informed me that the Toyota was the only vehicle available. Not a very satisfied customer this time. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by DAVID - 10 September 2019
" I would review your relationship with Hertz. "
" The original car had a fault with the clutch. Trying to change the car in Cannes was an exceptionally poor example of customer service "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BORDEAUX, FR - Reviewed by FRANK - 10 September 2019
" good "
" Good car, good people and fairly fast. A bit of a queue to drop the vehicle off which was a bit of a problem with the flight urgency. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WILLIAM - 03 September 2019
" As above "
" We were told to return to P2 which we did only to find this took us up to the wrong floor so we had to come out do a circular trip to get back in using P1 . On entering unfortunately I clipped the wheel and created a puncture . The chap check the car and the petrol ( I had filled up not far from the returns baring in mind the extra trip around the car park) all was OK. We expected the invoice for the tyre but not for petrol. We hire cars in Spain on the return full system and in 17 years we have never had to pay excess for petrol. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIMOTHY - 03 September 2019
" Ok but the guy at the desk was awful when I wouldn't fall for his sales tactics . I had taken out your excess insurance but he was saying it wasn't worth anything and that we only had third party ins and that we needed to pay 160 extra . When I said no he said well don't come back to me after you have signed as you will be refused the cover . He was awful "
" Very aggressive to the point of quite threatening sales tactics. Gave us receipt for car saying diesel when after hour of worry and deliberating found out it was petrol . Good job we double checked . "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELFORT, FR - Reviewed by RENAUD - 02 September 2019
" Easy booking, cheap and well treated by the rental company "
" They have provided a large car that was very effescient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HUGH - 02 September 2019
" Got the car we booked and loved every minute. "
" Great experience - friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 30 August 2019
" All good. "
" The only thing is that they tried to sell me additional insurance after I had bought the complete package via Auto Europe. That was not cool. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by AENGUS - 30 August 2019
" Auto europe is fine but Hertz's car wasn't great "
" The wait for picking up was very long, the car was dirty and full of scratches. Not all the scratches were market so we had to go back and tell them. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MONTPELLIER, FR - Reviewed by LASZLO - 29 August 2019
" Excellent "
" Ecellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PAUL - 27 August 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIARRITZ, FR - Reviewed by GRAHAM - 27 August 2019
" I have the following issues with autoeurope: 1. At the point in the booking process when it was clear I could not return the car to the pick up point due to Biarritz Airport being closed, I ended up having over 2 hours of further phone calls with autoeurope trying to sort out an alternative drop-off. Autoeurope were NOT EVEN AWARE Biarritz Airport was going to be closed until I informed them! 2. My rental period was 1 day less than I had booked (due to the airport closure), but I was not able to reduce the booking period as it was claimed I could not be guaranteed the same vehicle (as it turned out I was initially given the wrong vehicle anyway, and was randomly fortunate that a larger vehicle was available). 3. I ended up paying for a days rental I did not need, and spending far too long on the phone being passed from one person to another in trying to sort it out. Dreadful customer service. "
" I had the following issues specifically with Hertz: 1. Despite not being able to return the car to the point of rental (Biarritz) due to the closure of the airport (and the car rental facilities!), I had to pay £75 to drop the car at Toulouse despite having been offered (through autoeurope) a free drop off at Pau. 2. At the point of making this booking with autoeurope I specifically booked a full sized manual 7 seater. When I picked the car up, I was given a less than full sized 7 seater automatic. This was eventually resolved but meant an extra 30 minutes picking up the car while the paperwork was sorted. 3. At the time of drop off, the Hertz staff member claimed a scratch on one of the car wheels was new damage and charged me £100. I have no recollection of the scratch occurring and as the wheels were the one area of the car I had no before and after photos of, I could not prove I had not caused the damage. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DRAGUIGNAN, FR - Reviewed by ROBERT - 24 August 2019
" Having hired the car for nearly 3 weeks then extending that for a few extra days from the Draguignan office there was a considerable charge for dropping the car at Nice airport only 60 Kms away which seemed a bit steep!! "
" Hired the car for a period and then needed to extend that which was easy and kept the same car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by REECE - 21 August 2019
" Easy,excellent service "
" Great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOURDES, FR - Reviewed by MARK - 20 August 2019
" Good vehicle "
" Only negative was I had to fill up the Ad-Blue, which was unexpected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRIVE, FR - Reviewed by JEREMY - 20 August 2019
" Yes "
" The company are trying Ingrid to charge me 310euros for a tiny scratch. The office was not open when l returned the car so no discussion ensued. This is unfair and unless it is resolved I will not use Auto Europe again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by PETER - 20 August 2019
" N/a "
" They tried to give me a clip when I had booked a ford kuga or similar then the Renault kadjar they have had a fault so I had to go to nice airport and change it "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by MARK - 18 August 2019
" See above "
" I was very happy with the experience until I got home and it appears that I have been charged twice for the rental. Perhaps a refund is on its way but I would be grateful if you could investigate. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by JOHN - 17 August 2019
" Car clean and as far as I know no extras added. Would have been nice to have received an emailing saying all was in order on return. "
" We dropped off the car when the desk was closed and tried to follow the instructions on the leaflet, could not provide info of car whereabouts as slot to drop key in not big enough. There were several families all confused about what to do and we helped each other. Think this needs improving and made clear what to do when hiring car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JONATHAN - 17 August 2019
" I've used Auto Europe quite a few times now and all my rentals have been stress free! "
" Everything ran smoothly- no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KATHRYN - 16 August 2019
" Booking online was fine but lots of hidden fees - £60 addition for fully comp insurance (when I thought this had been included in the initial booking price from auto Europe) and additional driver fee as above "
" We were not told about additional driver charge verbally at all. We put an additional driver on, who never actually drove, as we thought this was free. When we we charged for this on return of the car, we complained that we had not be told about the additional fee and we were shown the slip we signed but this was written in French. We regret signing a slip that was not in English, but our flight had been delayed 12 hours and we were very tired at pick up - staff were very unsympathetic when we voiced our complaints about this. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 15 August 2019
" Worked fine. "
" slightly slow process at the desk in terminal, but otherwise fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by ALAN - 15 August 2019
" Very pleased with Auto Europe service "
" Car picked up from Marseilles airport had a problem with 'door open' sensor. Found it was impossible to lock the vehicle when we stopped an hour later. Had to drive to Hertz at Toulon station to exchange the car. All went smoothly but lost a few hours sorting it out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by ANDREW - 13 August 2019
" I Always use auto Europe and have never been disappointed on price "
" Other than a one hour wait for the vehicle everything was great "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by KEVIN - 13 August 2019
" Auto Europe process was good, car hire company let you down here. "
" Queued for 2 hours to collect car, requested car type unavailable but had acceptable substitute, large queue to return the car keys, overcharged for late return of car but wasn't late and am having to deal with french customer services to get a refund. Car was good but service was shocking. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BERGERAC, FR - Reviewed by PAUL - 13 August 2019
" Very good experience, with the exception of the completion of paperwork. "
" Everything about the car hire experience was good, apart from the time taken to complete the paperwork and get the vehicle (to be fair, there were 2 power failures during the process and, finally, they had to complete the documents manually). The office at Bergerac is small and the in/out doors aren't labelled, therefore customers could enter the "out" door and go to the front of the queue (customers before these people ensured that such people weren't served, but this created some animosity). "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERPIGNAN, FR - Reviewed by DEIRDRE - 11 August 2019
" Excellent - an all round stress free experience. "
" Very professional courteous staff who dealt with both hire and return of the car in a timely and efficient manner. Car was in very good condition with a few scratches which were well documented in paperwork. Overall excellent service and competitive pricing. I would use again and would recommend to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by JASON - 10 August 2019
" Excellent car and standard. "
" Very good overall service offering. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CANNES, FR - Reviewed by FIONA - 08 August 2019
" Easy "
" The staff were superb and provided an excellent service. Friendly and helpful and the vehicle was great. Thank you so much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOURDES, FR - Reviewed by MANUS - 06 August 2019
" A good all round experience from start to finish. ***** "
" An efficient professional service was provided by Hertz. There were no hidden extra costs when I was collecting the car. I will use Hertz again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by MELANIE - 06 August 2019
" See above "
" As usual, ease of collection and drop off, clean car and excellent customer care, polite, efficient, friendly and helpful. All good, many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by TIM - 06 August 2019
" It always comes down to price! Whoever has the best deal, gets the job. "
" We have not received the promised email receipt. Today is Tuesday, we returned the car last Saturday. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by FRANK - 22 July 2019
" Poor Hertz experience, which could have been worse if we had not had our wits about us. "
" having arrived at early at Hertz check in desk counter lady would not allow vehicle collection until designated time (30 minutes later) which was accepted with a shrug. After check in completion informed the vehicle was not available at the airport collection point. A wait of say not less than 30 minutes saw the vehicle arrive clearly dirty outside, hardly pristine inside. On inspection the Hertz employee commented " they Hertz had run out of soap". The employee failed to spot the petrol gauge was not full, the petrol tank was 7/8 full. We insisted this was noted on the contract as we were about to leave. (vehicle returned with full tank). "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by STUART - 20 July 2019
" Overall very good indeed "
" Very good. No problems at all which is what I would expect from Hertz. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RUI - 19 July 2019
" Worst rental car experience ever. "
" Couldn't cancel even given a call in advance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TARBES, FR - Reviewed by ROBERT - 18 July 2019
" The only reason I used Auto Europe was the quote you offered. I normally use carrentals. "
" It's a problem that's common to most car hire companies I think. When you select the class of vehicle you want there's always the comment 'or similar' . In my case I was initially offered a Peugeot 208 - but ended up is very basic Corsa. I would not consider them similar. The Aircon was particularly poor and it strughion the steep passes. It would be SO much better if there was a clear list of cars in that class - but,as I said at the outset, it's not a uniquely Hertz problem. I was surprised by the miles on the vehicle and the damage. They were reassuring about this and emailed me photos of the damage. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by MICHAEL - 18 July 2019
" the auto europe experience was great and i will rent again later this year for next holiday (usually rent 3/4 times per year) "
" The car was good and customer service excellent especially by the returns desk I would hire via HERTZ again anytime (as I did for 20 years whilst on business) only issue is price (not via Auto Europe ) but they are expensive so often have to choose competitor via Auto Europe the other issue is the collection and delivery times most co's give a one hour leeway but Hertz are only 30 mins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOHN - 17 July 2019
" good service "
" Only about 8 people in front of me in the queue for pickup, however it took 1 1/2 hours.... Car was marked with no damage, yet numerous damage identified upon inspection "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by RICHARD - 14 July 2019
" All good "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GLENN - 09 July 2019
" I was told not to go through a broker and book direct next time to get the vehicle I ordered so what is the point of Autoeurope in that case ?? Very unhappy!! "
" I ordered a nine seater and they could not honour the same or like car or mini bus and the car I received did not allow all passengers and luggage to fit in !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by IAN - 09 July 2019
" See above. "
" Reassuringly uncomplicated and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANDREW - 09 July 2019
" Auto Europe are good for price comparison. Hetz are one of the most expensive but that is meaningless. They offer and inferior service. I would rather go with a budget car hire company and get a better service. I'm completely dissatisfied with Hertz. "
" The contract indicated no damage. When I got to the car it had scratches marks and dents all over the vehicle. The car was filthy. It has not been cleaned. I drove out of the airport and the fuel indicated half full. I returned it full. Will I get compensated. Of course not. I will never rent from Hertz again. I assumed they were reputable. They're not. Sub-standard. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 06 July 2019
" Contacted auto Europe about no emergency equip. In car was told not needed. This info . Was not correct . "
" Brand new car , but no safety equipment ie yellow vest or triangle . Had to contact then go and pick up from another office "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by PATRICIA - 03 July 2019
" as said staff were fine but vehicle poor "
" staff were pleasant but vehicle was in poor condition and I have hired many cars before, not with Hertz. Although all the dents and scratches were pointed out that was not the points. Number plate was peeling off and something was hanging off the back bumper. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by NIGEL - 02 July 2019
" What an utter disgrace. Were I to have shares in this company they would be sold by now. Unfortunately, the staff on the ground were not the main cause for the unbelievable bad ( non existent ) management. For the ground staff to say ' sorry we are understaffed' is rubbish overall management. Dozens of us were kept queuing in the 30degree temps sun for two and a half hours. Be assured, we will never drive Hertz ever again. "
" What an utter disgrace. Were I to have shares in this company they would be sold by now. Unfortunately, the staff on the ground were not the main cause for the unbelievable bad ( non existent ) management. For the ground staff to say ' sorry we are understaffed' is rubbish overall management. Dozens of us were kept queuing in the 30degree temps sun for two and a half hours. Be assured, we will never drive Hertz ever again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 01 July 2019
" I have noticed that I was charged £43.11 to my account on 28 June but am not sure what this charge is for. Please explain. If there is a justification for the charge, I apologise for the negative comments and am happy to give updated feedback. Best, Martin "
" I have noticed that I was charged £43.11 to my account on 28 June but am not sure what this charge is for. Please explain. If there is a justification for the charge, I apologise for the negative comments and am happy to give updated feedback. Best, Martin "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEZIERS, FR - Reviewed by MARK - 28 June 2019
" Perfect! "
" Excellent Service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROBERT - 24 June 2019
" Easy booking with varied selection of car hire companies and vehicle classes. "
" Very straight forward, everything explained and great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN - 23 June 2019
" Car Rental Centre at Nice Airport very busy and chaotic "
" Pick up at the car rental centre could be better. Very busy and chaotic. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by NIGEL - 23 June 2019
" Easy to find , hassle free and very good staff . "
" Nice new car , and no pushy sales of extras . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DIANA - 20 June 2019
" Great car, appreciated the upgrade, easy to book. "
" Really struggled to find the drop-off point for the car when bringing it back to Toulouse airport - the signage was dreadful and it wasn't highlighted at the time of pick-up what signs to follow to take the car back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BRIVE, FR - Reviewed by FRANCESCA - 18 June 2019
" No issues. "
" A very long wait to get the car but otherwise ok. Only one lady. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by SUSAN - 18 June 2019
" Very well organised and professional, friendly and helpful staff. "
" Frederique was very helpful as we needed to change our drop off location and she organised all of this plus got our car delivered o the central pick up location quickly when we arrived early. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DMITRY - 18 June 2019
" Absolutely horrible experience. First of all, there's no specification which terminal the car needs to be picked up from. I arrived at terminal 1, went to Hertz stand, and they informed me that I need to go to Terminal 2 to collect the car. Extremely not convenient when you are travelling with 7 other elderly people with a lot of luggage! Why couldn't this be made clear in advance that the collection is at Terminal 2? Secondly, I reserved Mercedes Vito, and I was given Nissan car. This is not the same standard car, and obviously Nissan is much, much worse than Mercedes. Thirdly, when I collected the keys for the car, the person at the desk told me that there were only 2 scratches on the car, and that if I find more scratches, I need to take a photo. When I found the car in the parking lot, it was squashed by other cars so tight I could barely open the door to get in, not to mention going around the car taking photos of all scratches and dents that were not listed. Anyhow, I noticed that the car had a lot of scratches and dents all over it. I took several photos. When I returned the car at the end of my rental, the person checking the car noticed a dent on the rear door. I had photos of all other dents around it, but didn't manage to take one of this particular dent. The person then offered me to bribe him and pay 50 EUR in cash so that he writes there's no damage in the report! If I refuse, he would then mark it as damaged and he informed me I would be paying a lot more to Hertz. I had no option than to pay 50 EUR in cash to this person and leave. What a shocking, shambolic experience! "
" Absolutely horrible experience. First of all, there's no specification which terminal the car needs to be picked up from. I arrived at terminal 1, went to Hertz stand, and they informed me that I need to go to Terminal 2 to collect the car. Extremely not convenient when you are travelling with 7 other elderly people with a lot of luggage! Why couldn't this be made clear in advance that the collection is at Terminal 2? Secondly, I reserved Mercedes Vito, and I was given Nissan car. This is not the same standard car, and obviously Nissan is much, much worse than Mercedes. Thirdly, when I collected the keys for the car, the person at the desk told me that there were only 2 scratches on the car, and that if I find more scratches, I need to take a photo. When I found the car in the parking lot, it was squashed by other cars so tight I could barely open the door to get in, not to mention going around the car taking photos of all scratches and dents that were not listed. Anyhow, I noticed that the car had a lot of scratches and dents all over it. I took several photos. When I returned the car at the end of my rental, the person checking the car noticed a dent on the rear door. I had photos of all other dents around it, but didn't manage to take one of this particular dent. The person then offered me to bribe him and pay 50 EUR in cash so that he writes there's no damage in the report! If I refuse, he would then mark it as damaged and he informed me I would be paying a lot more to Hertz. I had no option than to pay 50 EUR in cash to this person and leave. What a shocking, shambolic experience! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NIMES, FR - Reviewed by BARRY - 11 June 2019
" See box3 "
" When we collected the car at Nîmes airport we were told to bring the car back with a full tank of petrol which we were happy to do as the desk staff told us there was a petrol station by the airport. However, when we arrived back at the airport via the A8 we could not find a petrol station. We relayed this to the desk at the airport only to be told that the nearest petrol station is actually 4 kilometres away. I was told I could go back to the car to find the petrol station but my wife and children were in the check-in queue and I didn't want to risk getting lost trying to find the petrol station. I would recommend using Hertz to my friends but not at Nîmes "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by JOHN - 07 June 2019
" Satisfied "
" Satisfied "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by FRASER - 06 June 2019
" Watch out. If you haven't got diesel listed on your voucher you will get a petrol car. "
" They don't care "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by DAVID - 04 June 2019
" AutoEurope great. Hertz AWFUL. "
" 1. Told me in person and wrote on the contract that car was a diesel when it was a petrol 2. Only numbers provided were French 08 and 09 numbers which were not accessible via UK mobile. Therefore spent 1 hour trying to get hold of them to confirm engine type after I noticed the conflict between what I was told and what was stated on the cap. 3. Charged me €75 for fuel when I returned the car with a full tank. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DINAN, FR - Reviewed by GRAHAM - 27 May 2019
" Dissatisfied and out of pocket. "
" We took a taxi from Dinan Port to the advertised pick up point at the ZA Balair. We spent some time searching for the Hertz office but eventually the taxi driver gave up and phoned Hertz in St Malo. The Hertz agent explained that they had closed their Dinan office two years ago. We had to ask our taxi driver to take us to the St Malo office when're we eventually picked up a car. By now we were over an hour behind our schedule and 20 k further from our intended destination than we would have been had we been able to pick up as arranged at Dinan. To be fair the Hertz agent did his best and agreed not to charge us for the fuel we used but we were still badly out of pocket having had to pay the taxi driver an additional 65 Euros to cover his round trip from Dinan to St Malo. I would be pleased to receive some compensation from Autoeurope as we booked through your website. Thank you.z "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANTHONY - 26 April 2019
" See above "
" Overall not bad, but on arrival at rental desk the Hertz employee claimed we had 'no insurance' with our policy. Turned out he was referring to the Excess insurance but claimed this was not the case. It took a call to Auto Europe to confirm the situation but could have cost me an extra €120. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by IAN - 24 April 2019
" wholly satisfactory "
" I appreciated helpfulness and lack of queue at pick-up point, and general over-all efficiency. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TERENCE - 19 April 2019
" Easy website , plenty of options "
" Excellent. In and out. We were upgraded which was exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NEIL - 18 April 2019
" Overall very satisfied "
" A little slow in organising the pick up of the car but well looked after to compensate for the delay. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHANIE - 16 April 2019
" Got there in the end - however had to push to get you to amend the driver, as I had forgotten my driving licence. If I hadn't have pushed I would have had to make another booking or pay for the car with the rental company. The one girl with Hertz was a star - also without her it would have been a different story. "
" The girl who eventually served us was a star - her can do attitude was very refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by CHRIS - 26 March 2019
" I ordered a mid size suv and got a large van. Not what I wanted "
" I ordered a mid size suv and got a large van. Not what I wanted "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
GENEVA, FR - Reviewed by JAMES - 24 March 2019
" See 3 above. I don't know whether the fault lies with AutoEurope or Hertz "
" My disappointment with the car derived from the fact that it was not equipped with winter tyres. I confirmed that I was going to be travelling into Switzerland and Italy where such tyres were mandatory at the time of the hire. Whilst at the Hertz desk on arrival I was comforted by the notice that specified that Hertz vehicles were thus equippped. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LOURDES, FR - Reviewed by MARJORIE - 15 March 2019
" all very smooth fast and efficient, and we got a fiat 500 which I love. "
" no queue and helpful staff- they even brought the car to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DANNY - 06 March 2019
" Auto-Europe is my only go to place for rentals "
" Car was filthy when I picked it up. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by ANDREW - 05 March 2019
" See above "
" All good except the Gold Rewards scheme which does not seem to work with AutoEurope despite a prompt during the sign up process. This needs to be sorted - not sure who is at fault, you or Hertz. Staff acknowledged the issue and checked me in at the Gold desk anyway but I was unable to use the refuelling scheme. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FERGAL - 25 February 2019
" Regularly use AutoEurope for booking rental cars and up until now it has always been perfect. My problems this time had nothing to do with autoeurope "
" When I arrived to PICK Up my car, the Hertz agent, Samuel, refused to give it to me as I was an hour early. He claimed that since it was paid for in advance, he was unable to release the car to me until the allotted time. I pleaded with him and he told me that it was a system control and he could not override it. And I should come back in an hour. I then phoned AutoEurope who said they could not help. I phoned Hertz reservations who told me that this was not a system control. so after 30 minutes of calls, I noticed that Samuel had gone for a break. I went back up to the Hertz counter and the person working, Oliver, had no problems processing my reservation and I was provided a car within minutes. That was still 30 minutes early to the booked time. So basically, for some reason, Samuel decided to mess me and my family around for no reason except his own amusement. Very, very disappointed with Hertz and will not use them again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by STEPHEN - 22 February 2019
" We were bumped off our flight to Nice, through no fault of our own (oversold flight) and therefore did not arrive in Nice on the correct day. We contacted both Hertz and Auto Europe to let them know, but pick-up was extremely slow, and then unhelpful. We were told our booking would be cancelled, and we would not be entitled to a refund or a replacement car. We tried to re-book but the prices were unaffordable, we had to travel to San Remo to find a car at an affordable rate. "
" We were bumped off our flight to Nice, through no fault of our own (oversold flight) and therefore did not arrive in Nice on the correct day. We contacted both Hertz and Auto Europe to let them know, but pick-up was extremely slow, and then unhelpful. We were told our booking would be cancelled, and we would not be entitled to a refund or a replacement car. We tried to re-book but the prices were unaffordable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALAIN - 20 February 2019
" good web site "
" good and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by PAM - 14 February 2019
" Not good! "
" The car we were given had quite a lot of damage, wing mirror casing missing etc and made a whining noise when driving. It had done 57,000 miles and you could tell. Will be avoiding using Hertz in the future. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, FR - Reviewed by ANDREW - 04 February 2019
" very good "
" Quick and efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOURDES, FR - Reviewed by KATHERINE - 01 February 2019
" Entire process from booking to pickup and drop down went like clockwork. No negatives at all. "
" This time round everything was great. Friendly and efficient counter staff, car exactly as expected. A trouble free rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 13 January 2019
" See previous comment. "
" Thierry and his colleague were charming, helpful and a pleasure to talk to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MICHAEL - 13 January 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 10 January 2019
" We have a general complaint about the fact the desks for the hire cars close down after 17.00 hr in terminal 1 at Nice airport forcing passengers to take them and all their luggage on the shuttle bus or now the tram to terminal 2 and the hire car offices are the other side of a large car park, not very easy after a long day traveling. Thanks "
" No Problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by YASEN - 04 January 2019
" Offer was not clear on the subject of winter tyres, Herts said it was Auto Europe's fault for not confirming the position. This is not optional equipment, but legally required tyres for the country of visit which I had specified! "
" Extremely disappointed - when booking was made I added countries to be visited which Herts confirmed, but they didn't mention winter tyres legally required for Austria. When arrived to pick up the booked vehicle was told that they only have one (!) car with those and I have to pay upgrade fee of over £140!!! Total rip off merchants! The tyres where pretty worn out anyway and we had little grip when it snowed! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PARIS, FR - Reviewed by ANGELA - 26 December 2018
" Excellent price from Auto Europe and easy to book online. We also had great service from the people on the Hertz desk.. "
" Very friendly staff but not enough of them. We had a long wait at both pick-up and drop off. Not their fault. The boys were very helpful, efficient and friendly but they need more staff support. Pick up and return in the car park was a little confusing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DINARD, FR - Reviewed by AFIF - 20 December 2018
" great "
" Really smooth experience. Good car , good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALLAN - 17 December 2018
" As always with Auto Europe, a very easy painless booking system with no surprises when you pick the car up, a fantastic service for anyone wanting a long term hire that is out of the car companies normal range, I would recommend them to anyone on my own experiences "
" Excellent very helpful and well organised staff at the airport, and drop off right 5mins from the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NICHOLAS - 10 December 2018
" That's it. "
" Remarkably nice and helpful guy at the desk when I took the car out. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by S - 07 December 2018
" i wish you could get loyalty pouts when renting but as agents i suppose you get them ! "
" no vest no triangle in the car and its the law No one at parking to take back the car so i called and was told to go upstairs the person on the desk said its normal not to have a check in person ..she had a bad attitude even though i speak fluent french "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by GRAHAM - 03 December 2018
" Never book with auto Europe or hertz again. "
" Having paid for full insurance to auto Europe Hertz then wanted fully comprehensive insurance to be taken out! The staff had mislaid the car, which then when found, had several nasty dents in body. No instruction given to the driver. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by ENDA - 29 November 2018
" Tres bien "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JULIAN - 29 November 2018
" Not happy about your dual pricing strategy - not customer friendly "
" Counter staff was unwelcoming and unattentive. Car was dirty and had several damage marks not included in the contract. This was reviewed at my request however, this was later questioned by the drop off staff. Aside from the cost of hire, this was not a particularly pleasant experience! Much prefer dealing with Enterprise at Toulouse Airport. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
GENEVA, FR - Reviewed by GERARD - 29 November 2018
" Use AE very often & always good prices and efficiency. "
" Very good but still awaiting receipt email confirming no extra charges etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALAN - 25 November 2018
" Overall I like the revised search experience, but I don't like the fact that the compact class is bundled in with very small cars in the "small" category. This does not suit a European audience. "
" Very efficient pick up and drop off. One item of minor damage was not listed, but I took a photo and this was accepted without problem on my return. I book very regularly with Hertz because I trust them to behave responsibly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by PETER - 22 November 2018
" n "
" n "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by OSAS - 21 November 2018
" My experience with Hertz was brilliant. Members of Staff were very friendly and helpful. delivers a very good and reliable service. "
" Hertz delivers a very good and reliable service. Easy access to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by CRAIG - 20 November 2018
" Nice greeting and collection "
" A good experience. They where experiencing problems with the computer, but thankfully we had sent details in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by HUGH - 18 November 2018
" About as trouble-free as it could have been - no long delays, not too many forms etc "
" About as trouble-free as it could have been - no long delays, not too many forms etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANCY, FR - Reviewed by ALAN - 14 November 2018
" Hertz, and your coordination were excellent. The only problem encountered was understanding the directions upon return to Orly Aeroport and that appeared to be an airport signage issue not due to any of the rental car companies. "
" The Hertz staff both at pickup and dropoff were very helpful and courteous. Car was clean and in good condition. We had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by SAHEED - 03 November 2018
" Don't know why car rental in France is generally 3x more expensive then just across the border in Spain. "
" Richard of Hertz at Perpignan aeroport is exceptionally good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 01 November 2018
" The car I was given was with a sat nav which the agent said would not be charged; she said this not once but twice to both me and my wife and then charged me on my credit card, just upset and angry at a very poor, misleading and deceitful service - never again with Hertz! "
" The car I was given was with a sat nav which the agent said would not be charged; she said this not once but twice to both me and my wife and then charged me on my credit card, just upset and angry at a very poor, misleading and deceitful service - never again with Hertz! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EDWARD - 29 October 2018
" All good. "
" All good, apart from a lack of any paperwork/receipt to confirm vehicle return. I asked for one, was advised it would be emailed in 24 hrs. 3 days later I've still heard nothing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by KEITH - 25 October 2018
" I paid a premium to get a fiat 500 yet when I arrived I got a Citroen c3 and was told they didn't have a fiat 500 I also had to pay for extra insurance or leave a deposit of €1000 in case of ANY claim It is becoming the norm every time I hire a car through you I get hit with an astronomical bill before getting the keys "
" I paid a premium to get a fiat 500 yet when I arrived I got a Citroen c3 and was told they didn't have a fiat 500 I also had to pay for extra insurance or leave a deposit of €1000 in case of ANY claim "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by NICHOLAS - 24 October 2018
" everything was brilliant, until I was over charged for being under 25. I had already agreed 37 euros a day with auto Europe who I booked the car through. hertz then charged be 42 euros a day. I asked for a refund but haven't received anything. I think this is disgraceful "
" everything was brilliant, until I was over charged for being under 25. I had already agreed 37 euros a day with auto Europe who I booked the car through. hertz then charged be 42 euros a day. I asked for a refund but haven't received anything. I think this is disgraceful "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by SHIRLEY MONICA - 24 October 2018
" All whent really well. Friendly and efficient staff. Overall a pleasant experience will definately use them again. "
" All whent really well. Friendly and efficient staff. Overall a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by GARY - 23 October 2018
" As above "
" Sat nav in French so challenging at times I spent 15 mins finding where the switches for windscreen wipers etc . Would have been nice to be shown Finally not sure about the ' extra insurance ' taken out as I thought it was all covered in the initial costs "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NIMES, FR - Reviewed by VIVIEN - 22 October 2018
" No problems. All most satisfactory "
" An excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PETER - 16 October 2018
" Very good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIVE, FR - Reviewed by PETER - 07 October 2018
" Very efficient "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by CAROLINE - 05 October 2018
" A very good experience. "
" As the airport wasn't as busy as it would have been during the summer months it was very easy to collect the car . Everything was explained to us about the insurance we chose. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROSS - 01 October 2018
" dealt with auto Europe many times before and first time I've been stung "
" got charged for extra insurance which was neither explained at time of pick up or highlighted as a charge Taken off the credit card deposit left so no way to challenge and get it back "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by SARAH - 29 September 2018
" lovely car - great service "
" exceptionally friendly and helpful counter staff - under the impression that there would be someone at the desk when we returned - but no - so worried about the fact that we had filled up the car with petrol and there would be an issue - however - having now waited and checked our credit card bill - there were no extras added on that we were unaware of "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROXANA V - 28 September 2018
" Everything went well, but I shouldn't have gotten the insurance from AutoEurope, I should have got it directly from Herz so as not to pay double "
" Herz was very good. the car was clean and smooth. drop off was perfe t, no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by NICHOLAS - 28 September 2018
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by CHRISTOPHER - 25 September 2018
" good value for money "
" all great, very good service, great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. RAPHAEL, FR - Reviewed by TREVOR - 25 September 2018
" Very happy, received a larger car than expected. All good. "
" I was happy with my hire car and the ease of pick up and drop off. Only 1 minor issue was having to pay €60 extra for a 2nd driver, 0ther than that, No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by STEPHEN - 25 September 2018
" Easy to book Excellent communication many vehicles to choose from "
" When I arrived to pick up my car i realized the car that had been allocated to me was to big. The staff at Bergerac airport were fantastic and changed the car for me . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STEPHEN - 24 September 2018
" I used Auto Europe because I was concerned about using a Debit Card to pay the deposit on collection of the vehicle; most Rental companies prefer Credit Cards. The booking process gave me the assurance I needed. "
" My only criticism is that I had to queue for an hour at Toulouse airport to check-in for the keys. Other than that, I was very happy about the car and the overall experience with Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CAROLYN - 23 September 2018
" Very easy and good value. "
" We were told the car was new, but it had 10000 miles on it. Otherwise an excellent experience. Nice car and good service all round. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRIVE, FR - Reviewed by PHILIP - 22 September 2018
" good "
" Hi. I'd be happy to complete this survey, but could I please ask a question first? My friend's credit card seems to have been charged £54.95 (euros 60?). We do not know why. The name on the charge is Somelac HF Chasseneuil Automobile Rental agency. We delivered the car on time, full of fuel, and without any mishaps whatsoever. Could you tell me why this extra amount has been charged please? Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by BRIAN - 21 September 2018
" Very easy pickup and return lady at counter excellent "
" Very good will use again went as expected from a company like hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTELIMAR, FR - Reviewed by MALCOLM - 19 September 2018
" Excellent "
" A great car, very economical to explore mountains and good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MIKE - 19 September 2018
" great company, nice people, rip off extras. "
" adding an additional driver is a rip off at 20 euros perDAY! this will be the deciding factor with future rentals. if you look at my records, I rent a lot in france, and sometimes use Hertz, however, not with additions like this "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by GEOFFREY - 15 September 2018
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by MARK - 09 September 2018
" No problems "
" The vehicle did have some minor cosmetic damage which was not recorded on the hire sheet. However staff were efficient and helpful in rectifying this without any fuss. The pickup,drop off staff were friendly and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ELAINE - 09 September 2018
" Left comments in box 3 As stated, would use Hertz again provided prices are in line or better than competitors -that's the reason I chose this company this year . "
" Will use Hertz hire from Marseilles airport again providing prices remain competitive .My only concern was that upon drop off at Marseilles ,the staff were too busy to check the car (it was returned in no damage order ) and I was slightly worried about this "laid back " approach as in UK ,the vehicles are checked over for damage upon return .I took photographs as a precaution as I was worried I might be charged for damage I had not committed since the cars were all lined up squashed in together where the Hertz park area was exceedingly busy .Thank you . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by RICHARD - 04 September 2018
" The whole experience was straight forward "
" Nice and easy. Counter staff were very friendly and understanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOANNA - 04 September 2018
" Efficient as a car trawling website. Good prices. "
" The collection process was very very slow. It was an extemely long wait (about an hour) after a long day. Why does it have to be like this? It seems to me that a lot of time is wasted trying to sell customers extra products. I had already selected my options and given advance information. The whole experience was not up to standard for a car rental company with a good reputation generally. Also the full to full fuel policy was made very confusing. My receipt after collection said I had opted for pre buying the fuel therefore I did not need to fill up. However I did not chose this option to my knowledge. When I dropped the car off it was clear that in fact I could have brought it back full and that I would not have been charged the Hertz inflated full tank price of 80 euros had I done so. I thought that I had no choice since my receipt said I had agreed to the charge. Very annoying as I wasted fuel and overpaid by about 40 euros. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KHAMIS - 03 September 2018
" No comments "
" No comments all are perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RHYS - 02 September 2018
" Very reasonable company, everything good and saved nearly £100 by not going directly to Hertz "
" Hertz good apart from vehicle collection as had to wait 1.5 hours for pre booked car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MOHAMED ARAFAT - 30 August 2018
" Unpleasant experience with the staff at Hertz GDN Paris train station - typical Parisian service... "
" Fan not working in the car. When I return the car, no compensation was offered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by FRED - 30 August 2018
" Unacceptably slow service from Herz "
" Getting the car took 55 min. First queuing at the terminal: 2 parties in front of me, quite reasonable, but took 30 min. Two flight crews were allowed to cut the queue. Then another 15 min at the car park desk just to retrieve the keys. Then a badly car parked was blocking the exit of the Herz car park, and lack of personal to move the car. Not even a "sorry for the wait" by any of the 3 staff. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEVEN - 30 August 2018
" when I contacted you help desk they said it was a local issue. if I book with you I expect you to take ownership of my issue and not fob me off saying it has to be dealt with locally. unfortunately we did not have a good experience "
" booking was ok but that's as far as it goes. when we arrived at Paris our car, which was PRE-BOOKED, wasn't onsite. we waited 20mins while the counter staff located our vehicle. we then waited another 25mins before I called your unhelpful desk. I then approached the counter staff again who then told me my vehicle was ready. we went outside but the vehicle still wasn't there. we picked up our bags at 16.30 from baggage reclaim and we left the airport at 18.05. The delay was due to the incompetence of Hertz. due to this delay we missed our meal booking at the Disney resort that we had paid for so hopefully you will reimburse this loss. we had an 11 month old baby who was very distressed with all the hanging around "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 4
PARIS, FR - Reviewed by ELIZABETH - 29 August 2018
" Nice car "
" Picking up at CDG was very frustrating, long waits although the restart behind counter. Each transaction was taking 15-20 mins. I was holding my exhausted baby and still the staff members ignored me standing in the line, no acknowledgement whatsoever. Other patrons were using the VIP line and cutting in front of me. It was about an hour in total to acquire the vehicle. I was in tears (really wanting to leave) by the end of the frustrating transaction. Q "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ROBERT - 28 August 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOURDES, FR - Reviewed by JONATHAN - 28 August 2018
" Very straightforward and would be very happy to book through Autoeurope again. "
" Great experience and Hertz staff at Lourdes airport were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 27 August 2018
" Very good service "
" despite the queue we were on our way in half an hour to pick up the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EUGENIE - 25 August 2018
" See above. "
" I left my debit card in the car, by accident. I realised an hour before the flight was to depart. The phone numbers for Hertz on the receipts did not work. I had to go back through security and passport control to get to the Hertz desk at T1, Nice airport. They rang the Hertz team at T2. It was very clearly an urgent request, for which I left my mobile and email contacts. 5 days later, I have not heard a thing. This is VERY disappointing and put me off the otherwise good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANDREW - 24 August 2018
" The main problem was he pressure put on us to take out extra insurance at the Hertz desk when we'd already got sufficient cover through AutoEurope. Then the hand back process was chaotic to the point where (despite the booking being unlimited mileage) I was asked how far had we driven? Appalling and a real lack of customer awareness. I would appreciate a call to talk about compensation. "
" The main problem was he pressure put on us to take out extra insurance at the Hertz desk when we'd already got sufficient cover through AutoEurope. Then the hand back process was chaotic to the point where (despite the booking being unlimited mileage) I was asked how far had we driven? Appalling and a real lack of customer awareness. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by JOY - 23 August 2018
" OK "
" Overall a good experience. It was a little strange dropping off - there were people waiting to pick up so one of the staff said I could just leave the keys. No signing of paperwork or anything - left me feeling like I might get charged. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by CHRIS - 22 August 2018
" Very unhappy with the "all inclusive" fee not including local taxes which amounted to €80 EUR. Yes, this was stated in the small print in the contract, but was not obvious and was not called out in the headline price. A very sneaky way of doing business with consumers, and I'll never use autoeurope again and will always make sure to comment negatively about autoeurope wherever possible. "
" Check-in was a bit slow, but apart from that, all went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULON, FR - Reviewed by IAN - 22 August 2018
" I re booked a further car hire through Auto Europe at a vastly increased cost. This I am trying to recover from Auto Europe. I have had no issues in the past with Auto Europe but I am stunned at the process that allows a customer to be disadvantaged when they have done everything they can to keep all parties advised of a flight situation and the complete lack of empathy by Hertz at a time when a family are trying to save their annual holiday and require help and support. "
" I contacted the Hertz office in Toulon the week before our car hire was due and provided them with our flight details. The lady confimred the office would remain open if there was a flight delay. After waiting all day in Southampton airport our flight with FLYBE was cancelled. I had already earlier that day rang Hertz in Toulon to advise them of the flight delay. I now tried to ring them abot the cancellation but their office was closed. I also tried to rig Auto Europe and again the office was closed. I rang Hertz in Toulon first thing the following morning to advise we would collect the car later that day. I was told the booking had now been cancelled despite being paid in full and I had to contact Auto Europe. They provided no help or assistance or gave any explanation how I could reclaim my costs. They were desperate to get me off the phone line. Very stressful and disappointing experience. Could not care less about the customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NICE, FR - Reviewed by PAUL - 21 August 2018
" Auto EUROPE excellent "
" Car had six large dents/scrapes on the bodywork. Was handed a card with vehicle location on it in Nice. Wasn't told that this would be needed to exit the car park. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by NICOLA - 17 August 2018
" V efficient "
" Very efficient at both ends of the process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 14 August 2018
" All fine apart from the pick up. "
" Main problem was the horrendous queue at airport to pick up car. We had to wait almost 2 hours!! Not fun with a tired 3 year old in tow! No other company's counter had such a long queue or wait. There were 2 members of staff on desk and each rental seemed to take an extremely long time to process. We filled in all the paperwork online in advance and joined hertz gold beforehand, hoping for a quicker pick up. It wasn't clear whether the gold membership meant we could go to the office car park instead and didn't want to risk it in case wasn't possible. Also had to go through all the paperwork again at check on anyway. Not sure if was just Toulouse airport or if this is a universal problem with hertz, but the experience was so awful I'd consider not using hertz again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by GLEN - 13 August 2018
" worked well and cheaper than via hertz direct "
" car not in numbered bay given at desk. almost no water in windscreen wash bottle. Otherwise very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DENNIS - 11 August 2018
" Kia Rio was not a relaxing drive. Any slope or incline was a real problem for this car. We had to abandon plans to drive up the N116 to Font Romeu for fear of causing massive tailbacks! "
" Car underpowered suitable for the Netherlands but not the foothills of the Pyrenees! "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LIMOGES, FR - Reviewed by DENISE - 10 August 2018
" At drop off quick to find and charge excessively for minor scratch on wheel hub "
" Pick up was quick and efficient but when adding additional driver in middle of vacation had a long wait to update paperwork. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NICE, FR - Reviewed by DOMINIQUE - 08 August 2018
" Very positive, went without a glitch. "
" Very professional and quick. I was very happy with the quote and terms. Don't go for the cheaper alternatives. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIVE, FR - Reviewed by ANDREW - 07 August 2018
" We ordered a Peugoet 3008 (or similar) as it was for 5 people, and were given a Renault Clio...? I questioned this at the counter but was told it was the same class of vehicle. It is 2/3 of the size and is not the same standard of car and they would not offer me anything else. "
" We ordered a Peugoet 3008 (or similar) as it was for 5 people, and were given a Renault Clio...? I questioned this at the counter but was told it was the same class of vehicle. It is 2/3 of the size and is not the same standard of car and they would not offer me anything else. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PARIS, FR - Reviewed by JULIA - 06 August 2018
" Great "
" Auto Europe "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JOHN - 04 August 2018
" Overall the service was very good. "
" Good and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROGER - 28 July 2018
" Auto Europe have always been good top marks to you "
" Car body condition wasn't that great. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by HEATHER - 26 July 2018
" A good experience except for the pick up "
" Picking the car up took at long time "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN - 25 July 2018
" Car arrived 1 hr late at pick up - not good Car was not a compact as ordered but bigger than desired - annoying Car had Spanish plates for use in France - really annoying Price was good............ "
" Car arrived 1 hr late at pick up - not good Car was not a compact as ordered but bigger than desired - annoying Car had Spanish plates for use in France - really annoying Price was good............ "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by JOHN - 20 July 2018
" Good value and reliable service. "
" Friendly staff, good value and reliable service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CLIVE - 12 July 2018
" See above. It was the worst car hire pick up I've ever had and will never by choice use Hertz in Nantes again. "
" It took us longer to wait in line for the car than the flight from Bristol. The counter staff were too busy and too few. They were not rude but they were not friendly either because they did not have the time. It was a terrible experience. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by ROBERT - 09 July 2018
" Totally fed up !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! "
" Our Ryan air fight was cancelled on Sun 1st July '18 due to strikes at Marseilles airport end. They are to refunding us. As soon as we were alerted on the 29th June '18 of the cancellation, we tried to cancel the car hire with Auto Europe or transfer to another day. We were told it was not possible & they also said they couldn't refund us !!!!!!!!! So we are bitterly disappointed with this service. As we had to take Eurostar on the following day, 2nd July, we obviously ended up at a different arrival location. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTIBES, FR - Reviewed by MARK - 06 July 2018
" Good value deal with insurance package. "
" Staff were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERPIGNAN, FR - Reviewed by LOGAN - 05 July 2018
" Auto Europe made it very easy to hire the exact vehicle I wanted "
" First time I have used Hertz and would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STEPHEN - 05 July 2018
" The staff at the car pick-up point were under staffed and gave the impression of being over worked and stressed and again giving us an unsatisfactory experience. However the hire car was excellent. "
" When we arrived at Bordeaux and after having registered our arrival with Hertz and completed the paperwork, we arrived at the car pick-up point to find that the car wasn't ready. On returning the car at 10.30pm there was only one person dealing with both pick-ups and returns, leaving us no option than to leave the car key and paperwork and the car unchecked. For us a very unsatisfactory experience. The car was excellent. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by EMMA - 04 July 2018
" Wasn't happy with the hidden charges. Had to pay an extra 48 euros once we got to Bastia. "
" Staff very unfriendly at the front desk when collecting the car. All paperwork in French and no explanation about which number to quote in the email to them to report any car damage. This led to a lot of stress when the email kept bouncing back and there was a 45 minute time limit. Returning the car was easy and the guy was very friendly. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by PETER - 01 July 2018
" Great staff very helpful and friendly. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by NIGEL - 29 June 2018
" As detailed in box 3 "
" Overall happy with the whole process except for one thing. I put into the quote that we would pick the car up after 6pm as our train arrived in Tours at 6:45, but the Hertz office closed at 6pm. This was not evident until the voucher was sent. (Unless I missed it) also, nowhere on the voucher did it specify that my passport would be required. Having got a cab to the the previous day (because place was closed) I went back in another cab the next day to be told they could not let me have the car without my passport. I had everything the voucher said I should take. In the end they relented and let me have th3 car, fortunately as I did not want two more taxi journeys. However the car was great and very economical but we ended un not beinG able to use it until day 2. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by SALVATORE - 29 June 2018
" Easy to access to get the car .. excellent staff to help me out .. price competitive but could be less .. car clean and very new in nice conditions Very excellent experience.. "
" So very happy.. nice service and staff .. car very new and cleaned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by ROBIN - 25 June 2018
" # "
" I was not happy to be presented with a list of damages to the vehicle that comprised shorthand notes in, what is to me, a foreign language. Consequently I was unable to verify to my own satisfaction that all the damage had been correctly listed. As it turned out there were no problems when the car was returned. On receipt the vehicle was dirty both inside and outside and most unimpressive. It was cleaner when I returned it as I couldn't stand driving such a car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GRASSE, FR - Reviewed by SONYA - 23 June 2018
" Easy booking, good competitive pricing. Good selection of vehicles. "
" Fantastic service from Hertz in Grasse. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 21 June 2018
" See above!! "
" Queue at check in was the only problem, otherwise good "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by CHRISTOPHER - 20 June 2018
" Peugeot was a good car for us. Comfortable and a good drive. "
" Smooth pickup of vehicle. Your operatives might do with a little more English. The drop off was an exemplary system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by JOHN - 19 June 2018
" Efficient and competitive "
" Very good-especially the pre booking registration facility that saves so much time at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ANDREW - 08 June 2018
" Good price and service "
" Very good but no one there on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREA - 21 May 2018
" Gear all round from booking to drop off "
" Excellent service. Brand new car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GARY - 02 May 2018
" As usual very easy to book a car. Next time not with Hertz tho "
" Very slow at the counter. 40 mins in total. On returning the car was told it was another €62 err sorry I've prepaid. 15 mins sorting that out. Be very reluctant to use Hertz again "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NICE, FR - Reviewed by JANE - 10 June 2015
" Great value lovely fiat "
" Great! "
MARSEILLE, FR - Reviewed by JOYCE - 09 May 2015
LYON, FR - Reviewed by ROGER - 20 April 2013
" I always use Auto Europe when renting cars. I am sorry it was with Hertz this time. As they often do, they tried to cheat me on the insurance. Please use other companies. "
" This company cheats. They always do. "