Auto Europe
- North America
- Central America
HERTZ SWITZERLAND CUSTOMER REVIEWS
- 7.5
- 8.3
- 8.5
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ SWITZERLAND Car Rental Reviews
Average Rating for Hertz :
ZURICH, CH - Reviewed by SANTOS - 31 August 2025
" Very good "
" Wow amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ATUL - 30 August 2025
" Good overall experience "
" It was a good experience, very smooth from start to finish. Would recommend then and use again as long as the price is as fair as it was for this trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANDREW - 21 August 2025
" The delay between booking and confirmation was a bit confusing, but ultimately I got a better price with you than elsewhere. "
" Hertz have tried to pin damage to the vehicle on me which was not my fault. I have sent before/after photos to show the damage was already there but haven't heard back in 3 days. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUGANO, CH - Reviewed by ULF - 31 July 2025
" Smooth "
" Smooth "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BARBARA - 15 July 2025
" Happy "
" Nice car. very smooth pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SERGEI - 12 June 2025
" Horrible experience! Sent me a bill for alleged damage £600!! When I dropped it off it was in perfect condition! I did not scratch it neither had an accident. Why such a reputable company would do this to me?! Especially in Switzerland!!! Totally unexpected and unacceptable!!! Horrible company, avoid at all costs! "
" Horrible experience! Sent me a bill for alleged damage £600!! When I dropped it off it was in perfect condition! I did not scratch it neither had an accident. Why such a reputable company would do this to me?! Especially in Switzerland!!! Totally unexpected and unacceptable!!! Horrible company, avoid at all costs! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by CHRISTOPHER - 01 June 2025
" I would recommend using Auto Europe only if they were willing to reimburse the cost of my hire which Hertz was unable to then fulfil/provide, "
" My credit card (the one I had used to book the car hire and for which my account has been debited for the hire) did not work on arrival at the Hertz desk. I was unable to use my debit card instead and so was unable to collect and use the car I had paid for. I had to go to Budget (who would accept debit card payments) and pay a much higher price because I was a 'walk-up' customer and had not pre-booked. In future I would book a Budget hire via a price comparison site, but will never select Hertz again because of the lack of flexibility to accommodate my circumstances. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by PETER - 01 June 2025
" As above, a good experience but the return was not what I was expecting. "
" All in all a good experience. When I returned the car the agent didn't welcome me particularly well, he wanted me to just give him the keys and walk away. I insisted that he check the car and the full tank of petrol which he eventually did but at the same time started to help another customer not just once but twice, I wasn't pleased at all and told him that he should deal with one customer at a time not slipping off to help another client. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LAURENCE - 19 May 2025
" It was fine "
" The experience was mostly fine, however I was unfortunately caught a couple of time by speed cameras in France. Despite sending all the notifications in one envelope, Hertz billed me separately an admin fee for each incursion for 'providing information to the French government'. I accept that they are within their rights to charge an admin fee but it seems xcessive to charge me thrice for providing the same information... won't be using hertz again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BASEL, CH - Reviewed by WAYNE KEVIN - 13 May 2025
" Great - amazing staff and service "
" Customer service team on the Switzerland site are fantastic for "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by MARK - 28 April 2025
" Depends how Auto Europe responds to this issue? "
" At pickup the representative asked me have I got insurance? because its not showing in her records? I stated that I had paid Auto Europe for full cover, but she couldn't confirm that. It made me feel uneasy about am I covered or not. It was not a great experience. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JULIAN - 25 April 2025
" Easy to use. Additional deposit protection OK value "
" Long wait at counter to pick up car "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JEREMY - 04 April 2025
" I don't have any more comments. None None None No "
" Cat and desk/ dropoff service was good. I rented in CH and travelled to F, they tell you that it will cost lots of if you need a breakdown service in F. You're not covered etc "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 03 April 2025
" Overall went well. Lots of paperwork sent . Not always clear what relevance of different mails was would be useful to make this clearer "
" Overall went well. Could have given more information about return to Geneva Airport ( fuel stops etc) to make return experience more satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by STEPHEN - 28 March 2025
" Great all round experience "
" Very straightforward experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVE - 25 March 2025
" The car reserved was no where near the size of the car booked through Auto Europe. It also cost me 339 extra to take a slightly bigger car that was still much smaller than the Volvo shown when i booked. This is totally unacceptable A Smart car is MUCH SMALLER than the Volvo C40 shown when i booked. I feel totally ripped off and over charged "
" I booked an electric vehicle for 5 people with 3 cases. The vehicle shown was a Volvo V40. On arrival at Hertz they gave me a TINY SMART car which was far too small. They then said the only other option was an Opel Mokka. To add insult the Hertz staff charged me an additional 49.90 per day. (with reluctant 15% discount) A total of 339. This made the car extremely expensive and a rip off. I will NEVER use either company again UNLESS i am refunded some of the exorbitant cost "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ANDREW - 22 March 2025
" All super easy "
" Easy collection, car as expected and easy drop off. All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ELAINE - 21 March 2025
" Very helpful man on the desk "
" Very helpful man on the front desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 19 March 2025
" Very poor "
" Very poor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by BRIAN - 19 March 2025
" Very good experience given we were given a brand new car. That's fortunate but I've used Hertz frequently in the past and service and car reliability has always been good. "
" Good car (brand new), good staff, good admin. Only negative was physically navigating the car park back to the drop off zone. There didn't seem to be a CLEAR one-way system to return the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 18 March 2025
" Easy to use "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 17 March 2025
" Size of damage charges disappointing plus additional 30CHF charge for breakdown cover outside Switzerland "
" Was charged 1250 CHF for a scrape to the bumper "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by RICHARD - 17 March 2025
" I MADE A GENUINE MISTAKE ON THE BOOKING BUT ONLY NOTICED JUST 46 HOURS BEFORE THE RESERVATION. I CONTACTED AUTO EUROPE WHO WERE TOTALLY INFLEXIBLE TO HELP OR EVEN LISTEN IN THE CIRCUMSTANCES - AND I ACTUALLY WANTED TO INCREASE MY BOOKING BY ONE DAY. SUCH INCREDIBLY POOR SERVICE. I CONTACTED HERTZ DIRECT WHO SADLY COULD NOT CHANGE THE ORIGINAL BOOKING AS IT CAME THROUGH AUTO EUROPE BUT ASSISTED US IN OUR DIFFICULT PREDICAMENT. AUTO EUROPE CHARGED ME THE FULL COST OF THE ORIGINAL CAR HIRE WHICH HAD TO BE CANCELLED AS THEY WOULD NOT EVEN CONSIDER INCREASING IT AS REQUESTED. AND THEY ONLY GET CHARGED 65 EUROS BY HERTZ! SO DISAPPOINTED. "
" EXCELLENT EXPERIENCE WITH HERTZ BUT NOT VIA AUTO EUROPE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MARK - 16 March 2025
" It not the fault of auto Europe but I will never use Heatz again ... plus they have taken an anauthorised payment for damage to the vehicle CHF 170 I am contesting atm as car was damaged on pick up luckily I took photos and a video on collection of the car "
" Even though I had checked in via the App the process at Geneva took 45minutes as Staff at check in were only interested in selling add ons .. unnecessary insurance I told them I already had .. extra cover for cross boarder I said I didn't need and a car upgrade I didn't want .. it was very forceful and pressurised "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by MICHAEL - 11 March 2025
" Rental of Electric Vehicles present some issues to experienced EV drivers. No specialist advice was given. I will avoid in future because of this. "
" The booking was for a large car. All vehicles of this category with Hertz were full electric vehicles. I did not see this as a problem as I drive an EV. However, although the check in desk was efficient I was informed that the vehicle had to be returned with at least 75% charge. There is no charging facility at the Hertz pick up/drop off zone! When I collected the vehicle no advice was given about existence or location of charging cables, arrangements for payment at charging stations of anything else for that matter. No one explained procedures for charging, unlocking the charging system, operation of the charging screen. Most EVs have individual systems which require basic instruction but none was given. I later found that the vehicle system was locked to prevent use of super fast chargers so my required 75% recharge took approx 3.5 hours. Not ideal for the return trip to the airport. There were no fast chargers in the ski resort we were staying in. Not a good experience overall. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KEITH - 09 March 2025
" Everything was great "
" Lovely new Polestar. Quick and easy collection and drop off with counter in terminal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 08 March 2025
" The booking was a compact SUV, Opel crossland or similar, but the actual car was a compact class Peugeot 308. Something is wrong here. "
" The booking was a compact SUV, Opel crossland or similar, but the actual car was a compact class Peugeot 308. Something is wrong here. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANIEL - 06 March 2025
" Really really angry. Now having to go through a torturous process of submitting multiple documents on-line to claim back the excess. The whole process is a money-making scam. "
" Complete scandal at return of car. A tiny scratch on the wing mirror results in a 400 Swiss franc bill! No right of appeal. Completely arbitrary. They will not use this money to repair the scratch - it is just blatant profiteering. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GARY - 05 March 2025
" very helpful young lady at customer service when I collected th car "
" more explicit drop off instructions including postcode of the car park woudl have been helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTOPHER - 03 March 2025
" All good "
" All good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 26 February 2025
" As above "
" I paid Auto Europe £674 for the car which I paid when I booked. Then when I've checked my bank, Hertz have charged me £444 extra when I picked the car up on the 16th Feb. For what I don't know. Please can you look into this for me? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HELEN - 25 February 2025
" So far trouble free and easy except for trying to find the fuel cap opening button "
" No obvious return section but possibly we just didn't find it! All staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by BENJAMIN - 23 February 2025
" Excellent thank you "
" Excellent car! Lovely to drive and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PENELOPE - 22 February 2025
" I normally can find a good deal with auto europe "
" I was given a good car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by STEPHANIE - 17 February 2025
" As above "
" All went like clockwork booking, check in and out - seamless. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 17 February 2025
" I am trying to put a claim Auto Europes on-line claim portal. But amongst the many pieces of documentation required to be uploaded amongst - driving licence, rental contract, check out report, damage report and pictures..etc -, and I understand the need for the documentation is a credit card statement showing the Hertz charge to my credit card. But as all credit card statements are only issued monthly, and mine is not due for a while I am unable to completed the on-line claim at this time. Surely a screen shot from my Credit Card portal would suffice in the short term. "
" On returning the car to GVA Hertz employee walked around the car with my inspecting for damage using a torch. He confirmed that the car had been returned 100% okay and that the excess funds held on my credit card would be released. At which point our contract surely ceased. The car was then driven away, I assume for valeting, by your employee. Despite the employees assessment that the car was returned 100%, Hertz have subsequently charged my credit card CHF502.45 [£445.95] for scratches identified after the employee drove the car away..! What is the point of having a return inspection, with customer(s), that, in this case, confirmed the car to be 100% okay...? Hertz have also stated that they a 90 process to further assess the car which means there's an ongoing risk that further charges could be spuriously be applied over the next three months...! Additionally, there is a Hertz "pending" charge, dated 08 Feb 25, for £269.25. still sitting on my credit card statement a week later. I have no idea what this is as there should be no further charges levied on my card for the rental..?? The car was returned full of fuel as the Hertz representative confirmed during the return inspection. Second "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GRAHAM - 16 February 2025
" AutoEurope provides good choice and comparison "
" Good vehicle at fair price. I hired an electric vehicle thorough choice. The ticket I was given stated a per litre cost for filling if returned less than 75% - should be cost per KW. The last time I hired electric vehicle I was told just make sure I had enough electricity to return the car. Ensuring full to 75% shows poor knowledge of the mechanics of electric car recharging and difficult for hirers. The car will need to be charged anyway as the company says car will be provided >95% charged - the company should accept that 75% is difficult to obtain for return or just charge 'cost' as unlike liquid fuel every car will need to be 'refuelled' "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CHRISTOPHER - 15 February 2025
" The only thing for people to note, if you hire from the Swiss side of Geneva airport and plan to drive outside of Switzerland, you will need to pay an extra £30 for breakdown cover. "
" Really easy to book online and a really good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by GERHARD - 12 February 2025
" Generally hppy with Auto Europe but gutted as thru them im got ripped off "
" I have picked up the car as usual in pickup location in Zurich Before drop off in Genevba i went to refuel, always topping up to max. I left the petrol station and heasded to the airport recougnising it dindt show full, went to the Migrol station and filled again topped up to max, for 2 Swiss franks, drove the 800 meters to the airport and dropped it off, tank still didnt ahow fulkl, i mentioned this to the staff there, they checked and charged me 31 swiss franks, god knows what for. Hertz sems to rig the cars to make extra charges off the clients, how disgusting practice. that by the way happened to nme in a dublin hire from hertz too, seems its Hertz company policy! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by LAWRENCE - 09 February 2025
" Auto Europe are my go to for car hire -always provide good service and usually great service from their car rental agents. Unfortunately in this case the drop off experience leaves a lasting memory "
" Had booked a ski rack, then was advised just before travelling that none were available so had to travel with them inside the car (it was that or pay a huge amount for an upgrade on arrival). The drop off experience was chaos-not enough spaces for returns and cars parked everywhere. Thankfully we had allowed plenty of time for this or it would have been a huge pressure. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 08 February 2025
" m "
" the pickup experience quite quick. The car was brand new and in perfect condition. Drop off was slightly confusing, in a multi storey car park with little space and many car rental companies. Hertz could provide clearer signage about where to leave the car when dropping off. But thats just a minor issue. Overall a smooth experience, good value and a great car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 06 February 2025
" always good value and the phone line staff helpful and website easy to use "
" As always at Basel Airport the staff are very helpful and the process is easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KERRY - 06 February 2025
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAEME - 06 February 2025
" Positive car hire experience "
" Positive car hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 05 February 2025
" Generally very happy "
" Surprised that I had to pay 30 pound surcharge for driving in france "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DAN - 05 February 2025
" Great service for the best price on the market. Thank you so much "
" The pickup time was about 35-40 minutes after completing the rental contract. During that waiting time I had no updates, no communication from the staff. Additionally, the agent at the desk categorically refused to provide any alternatives to avoid long waiting time. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GREG - 03 February 2025
" Booking of a manual car made through Auto Europe, with Hertz as the actually rental company. Hertz have no manual cars, so that was a waste of time. Secondly, i paid extra for full cover with Auto Europe. however when you arrive at the Hertz counter you are informed that in case of an accident you would have to pay 2750CHF and then claim it back through Auto Europe. This is false advertising, dishonest and also completely unfeasible for many people. Its a con. Very dissatisfied. It should be made crystal clear from booking, not in the small print that the full cover doesn't actually cover you without additional cost "
" Booking of a manual car made through Auto Europe, with Hertz as the actually rental company. Hertz have no manual cars, so that was a waste of time. Secondly, i paid extra for full cover with Auto Europe. however when you arrive at the Hertz counter you are informed that in case of an accident you would have to pay 2750CHF and then claim it back through Auto Europe. This is false advertising, dishonest and also completely unfeasible for many people. Its a con. Very dissatisfied. It should be made crystal clear from booking, not in the small print that the full cover doesn't actually cover you without additional cost "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PETER - 30 January 2025
" Disappointed, charged extra for a different car from the one I'd asked for. Fueling and returning "nearly full" an electric car is a pain. "
" They deducted a more than thirty extra from what I jad prepaid Autoeurope but never explained why. Hired a 4WD but they gave me a different car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by EDWARD - 27 January 2025
" All good with Auto Europe, straightforward booking information and no issues with the third party vendor (Hertz). Thanks "
" All good - only frustration is the fact you can only add additional drivers for the whole booking period, not for individual days, other than that service was good, vehicle was good and all straightforward. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by KEITH - 24 January 2025
" Whilst the initial feedback would have been better as the process seemed to work well my experience on this occasion leaves me with a very bitter taste. "
" In general the staff were very pleasant but they did not have the class of vehicle I ordered. They offered to upgrade me at a price but only offered me a compact car as a replacement. Instead of the Jeep Compass (Intermediate SUV) i ordered (£300) I was palmed off with a 1 litre Ford Focus (Compact Car) that was old and worse vibrated over 80kph. I was travelling with Orthopaedic Doctors (Client Customers) and instead of travelling comfortably, we had to cram in to the FF. This is simply not good enough... "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BASEL, CH - Reviewed by ALAN - 22 January 2025
" I always had to pay more for a better car, because they never had the car that it shows in my reservation And then the company told me you have to pay more if you want other car "
" Never is the car that shows in the picture and the 2 times I rent in autourope I had to pay more for other car "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ALISON - 21 January 2025
" Car was great but still waiting for confirmation of return "
" Everything was ok but there was significant original damage not noted which had to be added and although I was told everything was perfect on return I have not had an email confirmation. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by GORDON - 20 January 2025
" Easy website. Good deals. Like the insurance cover option. "
" All round great hire. Very friendly and helpful staff at Geneva airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SZCZESNA KLAUDYNA - 20 January 2025
" Great customer service support from Auto Europe - as usual! "
" Efficient staff at pick up desk but the pick-up/drop-off parking at Geneva Airport extremely crowded and busy. Difficult to safely manoeuvre the car out of its parking space. No help from Hertz staff whatsoever. No windscreen wiper fluid. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by PHILIP - 18 January 2025
" Probably not your fault. It was Hertz that let you down. "
" Fuel was 3/4 full on pickup. They tried to say the gauge was faulty!! Took a photo and on return had to argue the fact it wasn't full on pickup. Eventually after queueing at the desk in arrivals they credited the fuel surcharge. Car was damaged also. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ZURICH, CH - Reviewed by ANETTE - 15 January 2025
" Autoeurope still offers the best price and I have found customer service to be efficient in the past. "
" Staff were professional and handing the car back in and signed off was very quick. That said, I have found it practically impossible to get hold of Hertz staff via phone in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 13 January 2025
" Excellent professional service "
" What's not to like when they provide you with a very professional service and a nearly new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MATTEO - 09 January 2025
" Very good experience "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CHRIS - 29 December 2024
" Very happy Hertz customer "
" No waiting at desk, quick service, almost brand new car, and quick efficient and friendly dropp off very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 27 December 2024
" Price is good. Car was good - perhaps consider partnering with another provider, hertz customer experience is not good enough "
" Pick up is a horrible experience. several in queue, and only 2 out of 6 staff serving customers. Both customers being served had problems. Wait time in queue over 30 minutes - simply not acceptable "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 21 December 2024
" I've never hired a vehicle from Autoeurope prior to this trip, but I'll be using them every time in future excursions excellent service. "
" The vehicle we'd chosen wasn't available at the time, but Hertz gave us an upgrade plus free fuel as part of the package as they had no other electric only vehicles available. They were extremely helpful and the vehicle also was thoroughly spotless. Well done Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 20 December 2024
" Because given above (in point 3) I believe you have a duty to inform customers about this at time of taking the rental out. "
" Bearing in mind Geneva is right on the border with France, Hertz forbid a customer taking the car into France without paying an additional premium at the counter. NONE of the other car rental companies on the Swiss side in Geneva do this. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ZURICH, CH - Reviewed by HENRIQUE - 19 December 2024
" The car presented to us had minor scratches which were hardly noticeable but nonetheless marked on the pre-rental agreement. This led us to believe that any new marks of similar negligible nature would be attributed to our responsibility. Fortunately that did not happen but the idea that we could be responsible for damage that could not be seen caused a lot of anxiety and made us question whether we would rent with hertz again "
" It was good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TREVOR - 15 December 2024
" Easy to book and simple to alter booking "
" Car was great and staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RUBEN - 12 December 2024
" We have received an accident report on the 9th of December. We don't agree at all with the report. First of all, we did a video of the car with our phone that morning prior to drop off the keys, at 4.28am. And we don't have any damage they are pointing in the report. So we don't believe we have done that. Also they are doing this taking advantage that we weren't present. Maybe their personnel caused it or you took a picture of other car. We have proof in a video. Secondly, the car seat for our child. They are charging us 67CHF, but the reservation we made was 32.97 GBP (39.84€ aprox). Also 90 CHF to make this fake report. This is over the top...unbelievable... "
" We have received an accident report on the 9th of December. We don't agree at all with the report. First of all, we did a video of the car with our phone that morning prior to drop off the keys, at 4.28am. And we don't have any damage they are pointing in the report. So we don't believe we have done that. Also they are doing this taking advantage that we weren't present. Maybe their personnel caused it or you took a picture of other car. We have proof in a video. Secondly, the car seat for our child. They are charging us 67CHF, but the reservation we made was 32.97 GBP (39.84€ aprox). Also 90 CHF to make this fake report. This is over the top...unbelievable... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by ALASTAIR - 27 November 2024
" Car smelt of smoke when picked it up. Other than that there was no worries. Easy pick up and drop off. "
" Car smelt of smoke when picked it up. Other than that there was no worries. Easy pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BASEL, CH - Reviewed by ANDREW - 08 November 2024
" I booked BSL airport as pick up and drop off but was not offered the French side. As my trip was totally in France and not Switzerland this made the drop off very difficult and I could have had to pay excessive fees if I broke down in France. It caused me a lot of stress. I did not understand how the dual nation status worked, "
" The staff were not that helpful when I needed some instruction on the use of a hybrid car, The manual was in German. I was not given any guidance with the sat nav or the technology. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BASIL - 03 November 2024
" Slow but trouble free "
" I had to wait 30 minutes to be served by Hertz in the airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHEN - 01 November 2024
" highly recommended to my friends to using Hertz with Auto europe "
" excellent car with good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MICHAEL - 31 October 2024
" Perfect "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JAN - 23 October 2024
" Good service and fair price "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by RAIMONDS - 17 October 2024
" It was good and the price offered was lower than HERTZ "
" Had to wait a long time to pick up the car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MATTHEW - 08 October 2024
" Very clean car, good customer service. Overall happy with Hertz "
" Generally I was very happy with Hertz. The pick-up and drop off staff were frendly and accommodating. They didn't have the car requested, but up graded to another make. However, half way through the high, the battery in the key ran flat. Thankfully we were in a town and so managed to get a replacement battery. Perhaps in cars over 100,000 miles a replacement battery in the glove compartment wouldn't be a good idea. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BERNARD - 04 October 2024
" v good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 02 October 2024
" Overall positive experience "
" Nothing to complain about. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by LEE - 01 October 2024
" Please chase the return of my security deposit from Hertz "
" The car was damaged when I picked it up. On returning the vehicle, they tried to blame me for the damage. Their condition report when I took the car clearly showed the damage and when I showed this to the Hertz employee, she just shrugged and said her system hadn't updated. I'm also still waiting for my deposit to be returned. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ZURICH, CH - Reviewed by GEOFF - 24 September 2024
" Better than expected ! "
" very efficient generally - small problem with not receiving an email of the vehicle condition as promised (there was some existing damage) but otherwise OK "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INTERLAKEN, CH - Reviewed by WERNER - 18 September 2024
" As above.. "
" The drop off at Geneva Swiss side airport for car rentals is a total disaster. Poorly sign posted and if you miss the right entrance you end up in the car park instead. The staff were not helpful in advising how to exit this. A bad and stress-full expedience. I am still waiting for my credit card deposit to be returned. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PAUL - 04 September 2024
" A great to rent a care at the best rates around "
" Fast, efficient & friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TERRY - 04 September 2024
" All good "
" Friendly staff and new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 02 September 2024
" Efficient "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 07 July 2024
" Overall good. "
" Car wing mirrors did not open at first, looked like we would have to have a replacement, but sorted by nice Hertz attendant, did delay our start. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PAUL - 16 June 2024
" Good value and efficient service. "
" A totally smooth and efficient service. I will book again next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 06 June 2024
" Always easy to hire with auto europe "
" needed to pay extra for breakdown cover to drive in Germany "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 23 April 2024
" Generally very good, except the listing of the car make/model which was none of those available i could see: i might have chosen a smaller car had i known the true available cars by Hertz "
" the car available wasnt any of those previously listed with auto europe. THis had advantages and diadvantages, the car was a toyota yaris cross, it had greater ground clearance, useful on mountain roads, but being larger it meant it did not fit in a garage or local parking space, i guess it might have a lower fuel consumption, i dodi not need a big vehicle. It would be useful to know the real choice of cars available, as it was one of many Yaris's rented by Hertzi n the airport car rental car park "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICOLA CATHERINE - 10 April 2024
" Excellent service, had to extend the agreement for an extra day which was very simple. "
" Everything went smoothly, car wasn't quite as big as I expected but we managed to squeeze everything in. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 26 March 2024
" Lots of extra charges not good. "
" Had to pay extra to take car into France from Switzerland. Annoying extra charge. Also no snow chains so had to buy some kind of car sock. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 17 March 2024
" Excellent in all respects. "
" Really friendly and efficient staff at the cat pick up point, especially Oualid who went out of his way to help. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANE - 17 March 2024
" Hertz then put extra charge on for picking up at airport "
" Very long queue when waiting to get vehicle at checkpoint took them a long time to allocate each vehicle "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by AJAY - 16 March 2024
" Auto Europe excellent. Hertz seemed excellent until the incident at the end. Makes me wonder if this is how more money is recouped from customers. I will not be using Hertz again "
" After drop off, Hertz claimed there was a new light scratch on a wing mirror and charged 190 CHF on my pre-acquired credit card. There was no incident when the scratch occurred when the car was in my possession. At drop-off there was no inspection - the guy just said thats fine and took the keys. I'm pretty sure the scratch would have been there beforehand. It ruined everything else that had been good and I would no longer trust Hertz "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 05 March 2024
" Very happy with the service, would be happy to use Hertz again "
" Quick, seamless car key delivery, easy to find the car. Very busy period returning the car, but plenty of efficient staff to hand keys to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 05 March 2024
" Always good having used auto-europe for many years "
" Generally very good with the exception of the vehicle not immediately available because it was being cleaned and when it arrived the cleaning of the vehicle was very poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by MARTIN - 04 March 2024
" It was excellent in all respects "
" Superb in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by PHILIP - 01 March 2024
" All went well. "
" Friendly efficient staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KERRY - 09 February 2024
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 06 February 2024
" Competitive price easy to use site "
" Shame about extras I.e having to pay for breakdown cover "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by RICHARD - 01 February 2024
" Great value car rental "
" Great value car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARELL - 17 January 2024
" We have had good experiences with hiring through AE in the past., We will try to avoid Hertz hires in future. "
" The car had 18,000 km on the clock at time of pickup and the tyres were quite worn down. For the alps winter tyres need to be good condition to work properly. These did not. Also a message kept coming up "check rear seat" however no fault was found. Also we booked a car which on your system was "Volvo XC40 or similar" however we were given a Hybrid Corolla 2wd - Hertz said they did not recognise the same groups as Auto Europe and this was what they had allocated... All in all a very poor hire experience, having had generally good cars from other suppliers through AE. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by GARRY - 17 January 2024
" Quick and efficient "
" Overall they were excellent, a slight disappointment that the cross border charge wasn't notified before I got to the airport. Annoying that having been asked to register and do a pre check in the system was down and it all had to be filled in again on the desk "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NATHAN - 12 January 2024
" Good vehicles, easy to use service, friendly staff. "
" Good vehicles, easy to use service, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 10 January 2024
" Easy collection and return process "
" All very straight foward and had new well specced car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANNETTE - 05 January 2024
" - "
" sTRAIGHTFORWARD, QUEUE NOT TOO LONG. EXCELLENT CAR DROP OFF EXTREMELY QUICK AND PAINLESS "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 24 December 2023
" The staff were all really friendly and helpful and the whole process was straightforward "
" The staff were all really friendly and helpful and the whole process was straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IRFAN - 22 December 2023
" Booking was easy but no information about the change of country fee "
" I was disappointed to be charged a fee to go from Switzerland to France. This was not mentioned anywhere at the time of booking that a further fee would be charged. I had put that we would go to France in the booking and we only found out after checking in. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 07 December 2023
" always helpful, for example, had to ring autoeurope out of hours from my departure airport "
" Very easy to deal with and processes worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 13 November 2023
" As above. Fairly expensive but a great little car - was very happy with it. Excellent collection of keys at Geneva. Impossible really to assess the bodywork on a dark night in a car park. Quick drop off but would have preferred someone to check the car with me still there. "
" Very good collection. On drop off I had hoped someone would inspect the car in person, as I have had some issues in the past, but they assured me it would be ok and I had their word. Someone did take a cursory look at the outside but I had nothing in writing while I was there to say it was ok. Car itself was great. Bit frustrating that the initial price I accepted did not cover France so there was a further payment. I would have prepared a flat price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JACK - 18 October 2023
" I arrived with a digital credit card and therefore could not rent the car. They don't have the capabilities to take digital (on my phone) credit cards? I was told I needed to bring one and I did. Waste of £270. Needed to pay for train instead. Cost me 120 euros. No refund offered at all and now don't respond to my emails. A disgrace "
" I arrived with a digital credit card and therefore could not rent the car. They don't have the capabilities to take digital (on my phone) credit cards? I was told I needed to bring one and I did. Waste of £270. Needed to pay for train instead. Cost me 120 euros.l. A disgrace "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 15 October 2023
" excellent "
" Excellent, only improvement is better directions where to park car on return "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PRAVINKUMAR - 15 September 2023
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by THOMAS - 04 April 2023
" Great experience. I like the fact that it's Auto Europe who deals with the hire company transaction, not me. If there's an issue, I ring Auto Europe. "
" Great experience. I'll use Auto Europe again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBIN - 03 March 2023
" Fortunately there were no coditions requiring chains during my 2 week rental "
" I have written to you about 1. The charge for going from Switzerland into France. This is new and I do not understand why it now is levied. 2. I think it is quite wrong and in fact dangerous that snow chains are unavailable. Snow chains are essential in certain conditions. Chains are advised for certain roads and may be mandatory . I just do not understand how the risk to the car of being in an accident is acceptable . "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VAIDAS - 09 February 2023
" The booking was easy and better priced than other rental sites. "
" Everything was great and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PAUL - 14 January 2023
" Experience was great,straight forward to book car with Hertz through Auto Europe,was upgraded to bigger car which was great and added to holiday experience,thankyou... "
" overall experience was great,we were a little unsure when returning car which entrance to the carpark to use,but soon realized we could enter on upper level and drive down,counter staff could let customers know this to avoid confusion,but very small point,thanks... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PENNY - 08 September 2022
" It was fine "
" The car we were given was not great and the mirror was damaged but we did not see this until after we had driven for an hour and a half. I took photos of the mirror so far Hertz has not charged me for the cost of the mirror "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ADRIAN - 02 August 2022
" The Auto Europe service was quick and easy to use. "
" Great, friendly and professional service from Hertz and a first rate, clean car. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by BRYAN - 07 June 2022
" Have always used AutoEurope and been happy with their service and costs. "
" Pressurised to purchase extra protection cover even though I already had this so was sure they would find a fault on my return which they did. Estimate to repair a very small scratch on the alloy wheel is exorbitant. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by IULIAN - 25 April 2022
" Very good new van "
" New van very good service Do not have drop off after 20.00 just key drop. Did not receive final invoice! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LM - 24 April 2022
" Smooth rental as usual "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 18 March 2022
" As above "
" On return of car the Hertz rep noted a small scratch on the front offside wheel hub which he said was not there when I picked the car up. Despite having taken your excess insurance so far my credit card has been charged 300 Swiss francs and a 90 Francs admin charge.. He said I should have checked all the wheel hubs prior to picking the car up. I consider Hertz very aggressive in there approach and will NEVER hire from them again. When will I get any refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by OLIVIA - 03 March 2022
" Overall very disappointing and would like to speak to somebody about a refund for a car that we didn't even use. "
" Appalling service, we booked a car and paid in full before our trip, when we got to the hertz desk to pick the car up in Geneva we were told we weren't allowed the car without a credit card, which was not stated when taking the initial payment. Quick enough to take the money but did not answer the phone when we tried to sort it out, appalled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by NICHOLAS - 23 February 2022
" Easy to book and modify. Good prices. "
" Easy collection, brand new car with upgrade and easy return. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 19 December 2021
" The representative car on the Auto Europe should be equivalent to that which the individual provider offers. "
" The type of fuel the car used was not explained or included on any paperwork. After 30 minutes on the internet it seems E10 meant petrol. I asked for a Volvo V40 or equivalent and was given an Opel Mokka instead, somewhat inferior make. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MOHAMMED - 29 September 2021
" I will not try this experience again with yy "
" Last experience for me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JOHN - 06 March 2020
" Usual satisfactory service from Auto Europe. "
" Car was wet on pick-up, and hard to inspect, particularly in tightly packed garage with poor lighting. Obvious scratches had not been noted, mud on wheels obscured minor damage to one alloy wheel which I did not detect but for which I was subsequently charged ridiculous sum (3-4 times the cost of a routine wheel repair) on return. Don't usually use Hertz - much prefer Europcar - and will be reluctant to do so again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by RICHARD - 25 January 2020
" Very poor "
" When I arrived at the counter it was closed and I wasn't able to rent the car for which I had paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRISTOPHER - 02 September 2019
" Just about ok "
" Good experience overall marred by delay at pick up desk with some staff appearing to do little to relive the queues "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by RICHARD - 02 September 2019
" All good for the booking. "
" Happy with everything but the car i was given. Ordered something similar to a BMW Series 2 Tourer. Got a FORD Torneo. Felt like i should be driving the pope around, rather than driving in comfort and style. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIAN - 21 August 2019
" x "
" All very good. Nice car, easy pick up and drop off. Desk was a bit slow otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GARY - 14 August 2019
" Very pleased and will be booking again. "
" Very pleasant staff, smooth and easy transition and very happy with our service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VIRGINIA - 29 July 2019
" Very good experience, I was on my own with 2 little babies and they were very helpful with setting up car seats "
" Great team, very helpful and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LORNA - 09 July 2019
" Booking with Auto Europe was fine but service from Hertz at Geneva airport was disappointing and stressful. "
" We booked a manual car almost 4 months in advance. On arrival an automatic had been prepared. We were asked to wait 20 mins for a manual to come from the car wash. In the end we waited over an hour while staff tried to locate the vehicle. I didn't feel we were kept very well informed of what was going on during the process and found the experience quite stressful. Having booked so far in advance with a well known company we were very dissatisfied with this service. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BASEL, CH - Reviewed by ROBIN - 01 July 2019
" On taking the car back I neglected to collect my driving glasses from inside the car. On arriving at our hotel I realised what I had done and called hertz immediately but the glasses could not be found "
" Car had identified damage and also the service warning was on we were re-assured the service had been done but the display reverted to the service warning for the whole trip "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by SABIH - 16 June 2019
" good service "
" good overall, but expensive and you don't get the expected car model "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by ERIC - 20 May 2019
" Excellent vehicle "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PAVEL - 05 May 2019
" Convenient, comfortable "
" Convenient, efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CAROL - 15 April 2019
" Simple to book. Good value. "
" The pick up experience is good, as is being able to pre-register details. The car was as promised, and in good condition. On return, I hit the unnecessarily high kerb when entering the rental garage, slightly damaging one alloy wheel. This minor damage was spotted immediately, making me think that this damage is usual (but no change the kerbs!). The charge seems high (c.£350) when it's clear that it won't be repaired. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 11 April 2019
" It was all pretty good, except very slow pickup. There was a queue of 4 people including me, and each pickup took around 7 minutes - so a 30 minute wait. I don't know why it takes so long? The man at the counter was very calm and pleasant - but the systems seem to be very poor. I had to provide my email address, even though I'd used it for booking - some disconnect between AutoEurope and Hertz? "
" It was all pretty good, except very slow pickup. There was a queue of 4 people including me, and each pickup took around 7 minutes - so a 30 minute wait. I don't know why it takes so long? The man at the counter was very calm and pleasant - but the systems seem to be very poor. I had to provide my email address, even though I'd used it for booking - some disconnect between AutoEurope and Hertz? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 09 April 2019
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by NEIL - 03 April 2019
" Efficient and good value "
" Car had some damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by JOANNE - 31 March 2019
" Perfect - easy to navigate and all the information readily provided. Will definitely use next time. "
" The best hire car experience we have had in 20 years! Great staff, slick and efficient and fantastic little car perfect for a 3 day break in the Alps. Thank you we will definitely be back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM MARTYN HUGHES - 20 March 2019
" Swapped to Auto Europe some months ago after a bad experience with a competitor and they have been absolutely first class. "
" Seamless. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 16 March 2019
" Good "
" All straighforward. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 14 March 2019
" FAULTLESS, EXTREMELY EFFICIENT AND PLEASANT SERVICE TOO "
" EXCELLENT IN ALL RESPECTS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERTA - 01 March 2019
" None "
" Always rent from Hertz if possible. They are friendly and efficient and offer great no excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID IAIN - 23 February 2019
" Hertz were excellent and car was well specified. "
" Hertz were excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DEREK - 11 February 2019
" My luggage was lost from Edinburgh to Basel with my drivers license and credit cards in it. I explained to Hertz when I got there and immediately phoned auto Europe's customer service only to be told I couldn't get a full refund and only a partial refund of £90. My booking cost me £250. Under the circumstances I would expect a reputable business to issue full refund. "
" No communication between Hertz and Auto Europe "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 08 February 2019
" Auto Europe have always been good for me "
" there are no toilets at the drop off area, and after a long journey it is concern especially if people have children "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 31 January 2019
" Very good overall. "
" Very good overall. I understand that snow tyres cannot have snow chains fitted to them - the car had a sticker notice to that effect. However, on the day we returned the car there was heavy snow, and I thought I might have needed chains. It would be helpful if your counter staff explained that. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by STEVE - 28 January 2019
" Auto Europe obviously have very strong relationships and deals with their partners. This deal with Hertz was very efficient and the best value I could find on line. A++ "
" I can honestly say it was the best car rental experience I have ever had, The car was exactly as booked (a first), the handover was smooth as was the return. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 22 January 2019
" Overall a good service and prices from Autoeurope with inclusive excess cover are excellent. "
" Car was nearly brand new, high spec and staff were efficient. Service was quick. They did try to upsell insurance and questioned the extra insurance I had purchased through auto Europe when reserving. The only issue is the return of the vehicle, the garage is very tight and as they leave cars abandoned in the lane it is a nightmare to park, get out and retrieve belongings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LAUSANNE, CH - Reviewed by SIMON - 21 January 2019
" As above "
" I booked and wanted an estate but got a different car. It didn't quite suit our purposes (skis/luggage did not fit) meaning some of our party had to travel by train and be picked up separately. The car we did get was a nice vehicle though, and staff at pick up and drop off were very efficient and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 08 January 2019
" Well done "
" A great experience all round. Well done "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 23 December 2018
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 13 December 2018
" I require the charge from Hertz of £172.92 to be refunded to my credit card. "
" I have been charged twice, once by Auto Europe and again on my credit card by Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ZURICH, CH - Reviewed by VENJA - 13 December 2018
" Perfect "
" Excellent service, great vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUSANNA - 29 November 2018
" Nice people easy process "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 28 November 2018
" I often hire from GVA and service from Hertz rates with the best. "
" First class service in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERTA - 22 November 2018
" I always use Auto Europe and recommend to all my friends. "
" Very impressed with customer service at rental desk. Car excellent. Good all round experience. Will choose Hertz again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOMAS - 21 November 2018
" Hertz said that our voucher is wrong no insurance included and we had to pay all once again and hertz recomonded to us contact you for full refund so im going to do this "
" Fine "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DAVID - 18 November 2018
" No to distressed "
" I caused a very minor scratch on the front bumper which I was advised when dropping the vehicle off to take a photograph of I know why now. Within minutes of leaving the car about 30 minutes to be more precise I got an estimate of repair staggeringly in excess of 1,500 Swiss Francs a total rip off which needs addressing as this is possibly fraudulent "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANTHONY - 07 November 2018
" Easy to use website, good service "
" Agreed an upgrade at the counter, helpful friendly staff, lovely car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 24 October 2018
" Autoeurope provides a great service "
" There was a mark under half a centimetre on the car caused by incidental damage...I was charged CHF 250 for this mark which is ridiculous. I WILL AVOID USING HERTZ. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INTERLAKEN, CH - Reviewed by DAVID - 19 June 2015
" 1st class service "
ZURICH, CH - Reviewed by SAMANTHA - 08 March 2015
" Didn't have much interaction with AutoEurope - they were quick and everything went well. "
" There were 2 people sitting at the counter, both just working on their computers and blatantly ignored me for about 5-10 minutes until I eventually asked whether they could serve us. The car was not an economy car - it was a small Cora which we had to SQUASH 1 standard-sized suitcase, 1 smaller suitcase and 4 people in to. The car had no power and although stated that it had winter tyres on it, was rather treacherous on the roads in the snow and ice - we did not feel safe at all and felt the car was sub-standard. We had previously used Hertz (through AutoEurope) in Geneva (Swiss side) the month before and the 2 cars (both economy) were chalk and cheese - you couldn't compare the 2. The staff were extremely unfriendly and unhelpful. "
ZURICH, CH - Reviewed by COLIN - 01 February 2015
" Overall very good service and very easy, pleasant staff. "
" Sophie was excellent and very helpful! "
ZURICH, CH - Reviewed by HELEN - 31 January 2015
" I have often recommended Auto Europe to friends. "
" Great service, nice car. When I took it back we found a scratch that wasn't on the diagram. However the Hertz girl looked at the images on the computer for ages and found it was an existing one. I had missed it when I picked the car up. Would definitely use them again. "
GENEVA, CH - Reviewed by MICHAEL - 19 January 2015
" Fire extinguisher / light bulbs/ first aid kits ,would be weicome "
" as above "
ZURICH, CH - Reviewed by SIMON - 07 January 2015
" excellent price and helpful service "
" Efficient and helpful service. Excellent car included Satnav, which was a bonus. "
GENEVA, CH - Reviewed by PETER - 03 January 2015
" Always use Auto Europe, they have never let me down and on one occasion where the hire company overbilled they immediately sorted it out. They tend to have the best deals too. "
" Hertz are always reliable, no trouble when returning car. The only comment is that the car had quite a few scratches & dents when picked up but was mechanically sound "
GENEVA, CH - Reviewed by NICHOLAS - 29 December 2014
" The hire car search process using Auto Europe was very easy and clear. The paperwork came through very quickly and ensured that the pick up of the hire car was very smooth, with no problems. "
" A quick and efficient process, providing a high quality car without any problems. Return was equally efficient, with the member off the Hertz staff who met us quickly checking the car and sending us on our way with the assurance that there would be no further payments required. The inclusion of winterisation costs in their hire costs, rather than as an extra charge is a major advantage. "
GENEVA, CH - Reviewed by ANTHONY - 26 November 2014
" No problems😊 "
" Everything went smoothly "
GENEVA, CH - Reviewed by MARTYN - 23 October 2014
" Everything was fine, can`t think of anyway to improve the service "
" Good collection and return experience "
GENEVA, CH - Reviewed by PHILIP - 08 August 2014
" Excellent service competitively priced. AE jumped in to provide personal service when difficulties arose setting up a multinational one-way hire. "
" Generally flawless. Would have appreciated a choice of how to make final payment: - card, or cash. Our Credit Card was automatically debited and we were left with a fistful of euros. "
GENEVA, CH - Reviewed by KENNETH - 14 April 2014
" Costs charged by Auto Europe did not match those charged by Hertz, although the difference was small "
" Expensive to add extra driver, and the difference in charges between what Auto Europe charged and final account could not be reconciled. "
GENEVA, CH - Reviewed by TREVOR - 14 April 2014
" Very efficient "
" Very expensive "
GENEVA, CH - Reviewed by ADRIAN - 12 April 2014
" Your staff were really helpful when I had to ring with a question "
GENEVA, CH - Reviewed by CLAIRE - 11 April 2014
" Easy to book and collect. I have rented hundred of cars from other hire companies in Geneva - your booking system is easier "
" Fine. "
GENEVA, CH - Reviewed by BENJAMIN - 30 March 2014
" Reliable and good value. I've used Auto Europe before and I'll use it again. "
" The bus transfer to the rental car area was a nightmare. If had none I was going to need to load my young family and all our luggage onto a bus, I probably would have simply bought a bus ticket to take us all directly to our ski resort. I hired a car with the expectation that it would remove all the hassle associated with that. Hertz themselves were fine - the car was ready, clean and good quality. "
GENEVA, CH - Reviewed by RICHARD - 30 March 2014
" All went very well and was offered an upgrade by Hertz after they allocated me an automatic! "
" Very helpful staff who answered all questions. They inspected the car going out and coming in which was fine. Two comp bottles of water given. "
GENEVA, CH - Reviewed by ADRIAN - 16 March 2014
" Everything was easy and no suggestions to improve excellent service. "
" No comment. Everything was fine. "
GENEVA, CH - Reviewed by ROBERT - 12 March 2014
" All went well and very professional service "
" Hertz where again very professional although a bit short staffed on the day we picked up our car. "
GENEVA, CH - Reviewed by BRUCE - 01 February 2014
" Thank you . I liked the personal e-mail at the very beginning of the booking process "
" Again excellent personal service "
GENEVA, CH - Reviewed by ANDREW - 24 January 2014
" Very good "
" Excellent service, left my phone in the car, the Hertz rep came and found me on the transit bus to return it to me. Many Thanks "
GENEVA, CH - Reviewed by DAVID - 23 January 2014
" NO PROBLEMS AT ALL "
" NO PROBLEMS AT ALL "
GENEVA, CH - Reviewed by PHILIP - 10 January 2014
" Excellent website and charges very clear. Will use again. "
" We ordered a manual economy 4-door, Ford Fiesta or similar. We got a Mitsubishi Colt auto. It's a smaller car than a Fiesta, the boot was tiny, and the automatic box was absolutely appalling. When I told the Hertz receiver that the box was awful he said yes, they are all terrible. Why do they use them? "
GENEVA, CH - Reviewed by JOHN - 31 December 2013
" Easy procedure in hiring car and very efficient at Herz in Geneva "
" Quick and efficient both picking up and returning. Also, excellent car . "
ZURICH, CH - Reviewed by KURT - 29 October 2013
" The booking process was straight forward. "
" Friendly and efficient service. "
GENEVA, CH - Reviewed by PETER - 11 February 2013
" There was an error concerning the 'additional fees to be paid locally' in the contract. The actual cost was higher than stated. The reason for choosing Hertz from the list of your suppliers was because of their lower additional driver charge. "
" It is a general comment about all companies and their 'additional driver charge'. It is exorbitant and is a tax not an insurance nor a service. Only 1 person can drive the car at any one time. The charge is arbitrary, inconsistent and is the same for all value of car; therefore it is not an insurance. It isn ofetn the case that the 'additional driver' never drives the car; it is in case of unexpected circumstances. It is often a high % of the daily rate, and then to add VAT to it when there is no 'service value' added' is not correct. If Autoeurope could negotiate 1 additional driver included in all their rates it would be a massive incentive for customers to use AE. The extra driver cost is always foremost in my thoughts. "
BASEL, CH - Reviewed by TIMOTHY - 30 December 2012
" Great prices and excellent service "