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HUNGARY CAR HIRE REVIEWS
Car hire reviews in Hungary
Located right in the centre of Europe, historic Hungary is popular for its fine gastronomy, friendly people and rich diversity of landscapes. The country has been at the continent's cultural crossroads since the arrival of the Magyars in the 9th century. The capital, Budapest, is affectionately known as the Paris of the East due to its fine architecture, beautiful riverside setting and abundance of tourist attractions. Towering above the Danube, Buda Castle tops not just the visitors' list but the city itself. Inside you'll find medieval monuments and an assortment of museums, including the Hungarian National Gallery and the Budapest History Museum. Another highlight is the Hungarian parliament building on the other side of the river, the third-largest in the world and also home to the Museum of Ethnography and the Hungarian crown jewels. If you only have time to visit one more city during your trip, make sure it's Pecs in the south of the country, a place notable for its magnificent cathedral and wonderfully-preserved Turkish buildings built during the Ottoman period. With a car hire in Budapest you can enjoy the very best that Hungary has to offer, including the lovely beach resorts of Lake Balaton south-west of the city where bathing conditions are perfect for all the family. Don't miss Aggtelek National Park comprising 200 square-kilometres of UNESCO-protected terrain close to the Slovak border, where the Baradia stalactite cave system is one of the largest in the world.
Auto Europe offers the cheapest rates and widest choice of vehicles for anyone planning to rent a car in Hungary, with pick-up points in convenient locations in all the main towns and cities. With Auto Europe you can choose the right car at the right price in a few seconds using our high-tech booking engine, with a wide selection of vehicles ranging from small, economical cars for sightseeing in Budapest to top-end SUVs and convertibles for an exhilarating drive around Lake Balaton. Don't forget to scroll down and read the comments posted by some of our previous customers in the car hire reviews in Hungary section below.
AUTO EUROPE HUNGARY Car Rental Reviews
Average Rating for Auto Europe :
BUDAPEST, HU - Reviewed by CHRISTOPHER - 16 September 2025
" All was fine except the details on the voucher for the pick up and contact phone number. We wasted over an hour trying to get the minibus pickup "
" I've used them a lot, but their sales pitch for extras is becoming more aggressive, and less friendly. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by TERENCE ANTHONY - 23 August 2025
" Easy Rental. "
" Easy to find rental desk. Quick, efficient, friendly staff at the desk. Easy collection of car. Nice car. Easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by PAUL - 07 August 2025
" Good service at a reasonable price "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZSOLT - 05 August 2025
" Fast pick up at the airport. Friendly staff. Fast service. New car. "
" Fast and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ADAM - 11 July 2025
" .. "
" Klass Wagen obviously scam a certain percentage of customers. And when I say scam, I mean big time F (word beginning with f & ends with d). Such as altering documents after you've left & refusing to record existing damage to the car. This is my true & witnessed experience. Yet my reviews keep getting taken down. So think about that too. We have rented from them a number of times and it's been fine, however our last experience was harrowing to say the least. Like a Jekyll and Hyde. As others have said if you refuse their extortionate additional insurance they turn on you. If you read this & think well lots of people have a good experience. I can only liken your attitude to that of someone in an abusive relationship. An abuser is an abuser. A shady business is a shady business. They don't just change. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by TOMAS - 23 June 2025
" See section three above. I will pursue a refund request under separate cover. "
" Terrible! I was unable to pick up my car, due to a fine-print technicality. I hire a rental car three to four times per year and have never had an issue. On this occasion, Klass Wagon did not accept my credit card as my first name on the card is abbreviated to an initial. I accept that all agreements have fine print however if a matter is 'make or break' it should be an express term, particularly with such a common occurrence. I am aware that many credit card companies abbreviate names on cards as a security measure, so this matter should not be concealed within fine print. The counter staff did not exercise any discretion to allow a solution - I was able to show my online bank account which linked my credit card to my current account which uses my full name. This is convincing proof that the credit card is mine, however the member of staff was not willing to accept. I believe this is an intentional ploy to force customer to buy a more expensive rental package, and is a surreptitious tactic. The member of staff noted my credit card would be accepted for the more expensive insurance package, but not the package I had chosen. This refusal of service meant I had to take my family, including two small children to a hotel by taxi, and spend half of the next day travelling back to the airport to rent a new car. Of the three companies I spoke to at the airport, all three agreed the refusal of a car due to an abbreviated name on a credit car was absurd and underhanded. I will never book with Klass Wagon again, this has affected my confidence in AutoEurope, and I will be actively recommending against both. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by GRAHAM - 31 May 2025
" Got upgraded to a station wagon KIA. "
" Upon returning the car the drop off was unmanned. I had to follow up the next day to check everything was okay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by JAMES - 17 April 2025
" LOVE autoeurope. I like that you can simply cancel a booking and rebook if a cheaper rate comes up. I've been using autoeurope for a long time now and have not been disappointed. "
" Cars are good. Staff are friendly. There's a bit of a wait for the transit bus and then at the office too. It can take a while to process the paperwork, but it's okay! I will use again! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by GYORGY - 23 February 2025
" Smooth and effortless, good price to. "
" Arrival straight away answer my call and minibus come to pick me up. Very smoothly fill up forms and hand over the car. Same as return, everything was smooth and effortless. High deposit is not ideal but apart from that, highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TAMAS - 12 February 2025
" Easy booking with auto eu. "
" If you don't buy full cover at the pick up make sure record a full coverage video all around the vehicle door edges and sills etc. Just because at the drop off will find any small scratch they will bill for it. I was lucky this time because I had record it. Excess cover highly recommended in case things gone wrong. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DMITRY - 09 February 2025
" mostly satisfied "
" Mostly fine but at the drop off they wanted to charge me a crack in the windscreen, luckily I took a video during pick up where it's visible the crack is already there "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by CRISTIAN - 23 January 2025
" very good experience "
" very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by INGRID - 31 December 2024
" Very good customer service. Thank you. "
" Very good customer service, polite and proficient staff member at the main desk on the day of pick up. Keys provided at the car park by another staff member who was very helpful trying to connect my mobile to the car's computer screen. Did not work. Drop off was very quick and with no issues. Thank you very much. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by ROLAND - 31 December 2024
" Practical and good value. The additional full insurance protection was not cheap and a little misleading as it was capped! This could have left me out of pocket in case of a mishap! Luckily all was good "
" Pleasant and dynamic. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDRAS - 31 December 2024
" Fantastic help centre, moderately priced. "
" Great and helpful staff. Car was in a immaculate and clean condition. Make sure the price of insurance is covered by Auto Europe, enterprise insurance is priced. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by THOMAS - 11 November 2024
" Good experience "
" Overall I was happy with my experience with Dryyve I caused damage to the wing mirror and I feel this was dealt very fairly by the team in Budapest. One point is I haven't received a final invoice if this can be chased up. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CSABA - 30 October 2024
" Avoid at any cost Cheap! But if you take no insurance with them its a scam, and they will fine you- Taking pic and video is not easy in the middle of the night so you will have very poor ground to stand - Your better off with other competitors, who are more professional companies so might as well go with them instead. This will avoid all the stress, emailing claiming getting involved 3rd party investigators and them using blocking your credit card for weeks month Its just not worth it ! Avoid them "
" Avoid at any cost Cheap! But if you take no insurance with them its a scam, and they will fine you- Taking pic and video is not easy in the middle of the night so you will have very poor ground to stand - Your better off with other competitors, who are more professional companies so might as well go with them instead. This will avoid all the stress, emailing claiming getting involved 3rd party investigators and them using blocking your credit card for weeks month Its just not worth it ! Avoid them "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by MARTIN - 26 October 2024
" The staff at AutoEuropa was very kind on the phone and quickly helped us book another rental with Dryyve which worked out smoothly and as expected. Based on our experience and online reviews, it's clear that Klass Wagen intimidates pre-paid voucher customers into paying excessive fees. If you refuse, they won't rent you a car. In our case, the additional charges were five times the original AutoEuropa rental agreement. "
" The rental company is a 4 km mini-bus ride from the airport. Upon arrival, they took our voucher and a €3,800 deposit, then repeatedly pressured us to pay €147 for scratch coverage. The agent warned that scratches as small as 1 cm cost €300 each and could be "easily found." We refused. They showed us a car in a poorly lit area, insisting there were no scratches and pushed us to sign a form confirming it. When we pointed out several scratches, the agent changed criteria, claiming only "deep" scratches over 10 cm counted, though we still found many. My wife then spotted a large dent in the frame, likely from an accident, so we started taking photos. The agent told us we couldn't take pictures before signing the agreement and refused to rent us the car. She rejected our prepaid voucher, refused to drive us back to the airport and asked us to leave. While we were on the phone with AutoEuropa to explain the voucher refusal, another agent, who had not been present during the car inspection, accused my wife of taking inappropriate photos of a 'sexual nature' in an attempt to intimidate us. Stranded 4km from the airport with our luggage, we had to get a cab at our own expense. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by MIKLOS - 15 October 2024
" Easy to use and book a car. "
" Not in the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KAROLY - 19 September 2024
" Auto Europe as a broker company did what it was supposed to. The information we got was correct regarding the hire company. "
" The gentlemen at the hire company were all very kind and helpful. We arrive after midnight and their attitude made our tiredness easier to bare. The service was excellent and the car was lovely. It was a pleasure. No stress. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SEAN - 02 September 2024
" On your booking your system used my Christian name for both my first name and family name, and the car company refused to rent me the car as the name was wrong. So I could not get the car and I had to make a new booking with a different company. "
" On your booking your system used my Christian name for both my first name and family name, and the car company refused to rent me the car as the name was wrong. So I could not get the car and I had to make a new booking with a different company. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
BUDAPEST, HU - Reviewed by CHRISTOPHER LUCAS VARNAVA - 31 August 2024
" Communication could of been better "
" Notified AutoEurope by phone that we were running late for pickup- communication was not made clear that we had to take a transfer to Klasswagen office instead of AutoEurope office in the airport. At the Klasswagenshuttle pick up ,a transfer bus came after 10-15min wait only to be told our name was not on the list so we would not be able to board the shuttle. A second shuttle came after 10-15mins . The driver didn't communicate well - took our surname and we put our bags in the shuttle, only to find out there was no room for our group of three people , only one available . The only response he gave was WHAT CAN I DO!!! He did say I could leave my party and pick up the car of which I refused as the remaining party would get the next shuttle to Klasswagen. I didn't want to leave my family as it was very hot and they were frustrated and stressed. We got the next shuttle to Klasswagen eventually after 10-15 mins We were at the pick up point for 45 mins in total in very hot weather. Once at the Klasswagen office we had to wait 20-30 mins to be served. There didn't seem to be any sort of system for people waiting- The agent kept saying to me I should have had a smaller car as we only booked the car for 1 day . That unfortunately is none of his business as he didn't know what we would need the car for. Once the car was presented to us the agent told us the fuel was not a full tank of petrol but just under. After our journey I returned the car with a full tank of petrol- there was no one in the drop off office so I proceeded to the pickup office &the driver of the second shuttle bus was there . He apologised for the situation and told me a 10% discount was emailed to me for my inconvenience . I replied that this is not acceptable to me and I am very disappointed with the unprofessionalism and attitude towards paying customers. Was not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by BARBARA - 26 August 2024
" I t would be better if the opening times change to 24/7. "
" Very kind and quick service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by ANDREW - 25 August 2024
" Good value "
" Good straightforward firm - as long as you check the condition on check-out and have no damage it is great value! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by NICHOLAS - 22 August 2024
" All good. "
" The counter staff was not available when we first arrived, but did arrive 30 minutes later. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by KEITH - 31 July 2024
" No issues at all. Easy to use website and all the paperwork to hire car smoothly. "
" Excellent experience. Fast and efficient hire and return with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JENNY - 01 July 2024
" An overall good experience "
" Only comment is that I did not know where they would meet me at the airport I had to ring them to find out - they then sent someone very promptly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by MIKLOS - 18 June 2024
" Good overall "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DANIEL - 30 May 2024
" Very easy booking and car collection, trustworthy company taken out the stress experienced with other hire companies in the past. "
" Very friendly helpful staff, arrived to collect from arrivals in around 3 minutes. Hand over of car in around 1 minute. No hidden extras unlike other companies ! Great experience, will definitely use next visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KRZYSZTOF - 17 May 2024
" Thus far I wasn't disappointed with the Auto Europe (used a few times before), but then again I never had any problems with the car or rental company. "
" Due to an emergency situation I had to drop off car a couple of days earlier. I've been driving for a few hours through the rainy night and ending up dropping car just after 3am on Sunday morning, where I was told by the rental agent that I should have washed the car before drop off. I must say that was first time I encounter problem in this company (I have rented car from the KlassWagen several times before), and I sincerely hope that won't happen again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by NATASA - 24 April 2024
" Auto Europe always has the best offers. "
" Very nice and friendy staff. The car was excellent. No problems with either rental or the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by IMRE - 07 April 2024
" Not providibg sufficirnt information on loxal rules "
" They forced us to buy indurance by not accepyinf all cradit cards. It cist us £240 despute having our iwn insurance for car hire. Thy were nit abnoctious but were nit helpful either. Clearly feel cheated. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by NORBERT - 26 March 2024
" Nothing on you, just on Klass Wagen "
" The car was delivered with one superficial scratch to the bonnet that could be removed by polishing yet KW claims it costs 700 euros to fix. I will not be paying that fee nor will I ever use klass wagen again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by SCOTT - 20 March 2024
" very easy service and booking, will use again "
" all went smoothly and the car was clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by GABOR - 19 March 2024
" Rip off insurance promises unlimited kilometers on your website. Had to pay 190 euros for unlimited kilometers. "
" Forget about Klass Wagen. Let's talk about Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by PETER - 29 February 2024
" Auto Europe stated full to full while U Save has no full to full service and U Save staff couldn't care less when I mentioned this "
" Auto Europe stated full to full while U Save has no full to full service and U Save staff couldn't care less when I mentioned this "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ROBERT - 16 January 2024
" Quick and good service, friendly staff "
" Quick and good service, as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ROLAND - 02 January 2024
" Easy and pleasant process with great value. Thank you. "
" Lilla at the check in and Anna at checkout were brilliant, swift and professional while adding a personal touch to the process. I was genuinely happy with the service and would definitely rely on this team in the future. Thank you and wishing you a Happy New Year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ALEXANDR - 27 December 2023
" The price at the counter was different "
" The price at the counter was different "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ELIEZER - 22 November 2023
" Very good experience "
" Amazing service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISTVAN - 22 November 2023
" It was smooth, no issues, we have been looked after and hired a fairly brand new car with low mileage. Thank you "
" It was great, we have been picked up at the airport and hiring the car went smoothly. Insurance isn't cheap but covers whatever happens. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DAVID - 21 November 2023
" Will be using this company again very pleased with hole experience "
" Very friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CSABA - 17 November 2023
" Great "
" Pick up and drop off smooth. Great car polite and cheerful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by PETER - 17 November 2023
" Open until late, not like other Car hires in that area "
" Friendly stuff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 02 November 2023
" Very helpful company "
" Very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BABAR - 14 October 2023
" Very good service.. smiles and treat you with respect not like the average car rental place "
" This is the first car hire company I have been to where they don't force sell you extras ... absolutely brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KRZYSZTOF WIKTOR - 13 October 2023
" Happy with service offered by the staff. "
" Quick and very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DANIEL - 03 October 2023
" Kvery good company "
" Good staff,fast administration "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by LASZLO - 02 October 2023
" Very smooth experience all worked well "
" Very good quick service , highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZYGIMANTAS - 27 September 2023
" all is good, just how I hoped "
" good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by LASZLO - 25 September 2023
" Excellent service, as above. "
" #BUD-1399101345741. Directions on transfer from the airport to the rental location were straightforward. All 4 desks were open and therefore there was no additional waiting time for an agent, who was very kind and most helpful explaining all the necessary bits, also reminding us to purchase a highway ticket. I was also very satisfied with the car provided as it was a new vehicle in pristine condition. I have to specifically mention drop-off, as it probably was the quickest I have ever experienced with car rentals: the agent was not only fast examining the car, finalising paperwork, and transferring us back to the airport, but also very kind and respectful. In summary, I was very satisfied with the service provided by KlassWagen, in particular with the car and the positive attitude of their staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by IMRE - 16 September 2023
" Booking with auto Europe was straightforward "
" I booked a vehicle in the standard category, and first they offered me a car in the small category. I needed to insist they can't downgrade me. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by GABOR - 13 September 2023
" Ok "
" The staff and the car were good. But we had to wait quite long to get served. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISTVAN - 08 September 2023
" Perfect. "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by EVELYN - 07 September 2023
" I have used Auto Europe on numerous occasions and will continue to do so as they are reliable and a good company to hire through. "
" The person I dealt with when collecting the vehicle did not speak English very well, which is understandable. However, it's important to speak slowly and ensure the person hiring the vehicle understands exactly what's happening. For example I had to sign a document with a figure of over 1,000,000 FORINT on it but I have no idea what I was actually signing. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZSOLT - 05 September 2023
" Great all around. "
" Smooth experience.No problems and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ALAN - 04 September 2023
" A total rip off "
" The vehicle only had less than half a tank of petrol upon pickup, rude drivers both at the pickup and return, charged me £350 for a tiny scratch that I believe has there when I picked up the vehicle but didn't see, plus I returned the vehicle with 3/4 of a tank of petrol and wasn't re embursed any more as it was alot more than I received upon pickup. I was absolutely disappointed with every aspect of this experience. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by ZOLTAN - 04 September 2023
" I liked that I could pay the balance before, so paperwork was minimal and I did not have to pay in the local currency (after it was badly exchanged to euros first then Hungarian forint from British pounds). "
" Pick up from the airport was 20-30 minutes and also had to wait at the desk for another 20-30 minutes as only one clerk available. Car was good, needed £2,000 deposit or £20/day insurance from the company. Drop off was quick, but received no paperwork at all, apart from a verbal it was all ok. If things go wrong the charges are very high like admin fee of £100 for traffic penalties or overtime fee of £90 (presume if you collect the car outside of normal business hours). "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISMAEEL - 23 August 2023
" Great experience "
" They have high deposit if you don't take their insurance, other than that all is perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by AMR M F KAMEL - 08 July 2023
" Easy pick up and drop off and really friendly people "
" Really good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SERGEY - 25 June 2023
" All was fine "
" Professional team. Efficient pick up from the airport , fast return. The recommendation would be TO HIGHLIGHT on Autoeurope Voucher that a client need TO PHONE USave rental office after landing at their arrival airport and ask for a pick up from the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by OTTILIA - 07 June 2023
" Exceptional value. "
" Very prompt service, helpful and friendly staff. No issues with the shuttle service neither pick up and drop off (very early morning) went smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JANE - 14 May 2023
" Good service all round "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TAMAS - 12 May 2023
" All gone smoothly "
" Easy to book, friendly staff, quick pick up and drop off. All smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ALPESH - 11 May 2023
" Overall car was nice and we had really nice experience of driving. "
" I was not happy that on top of the insurance that I took out with your company. They made me hold 3000 euro on my credit card, took 100 euro for the fine and panelty, which they will hols for 30 days. Also I booked sat nav from here when I filled the form but they did not give. There was additional charge of for that. Autoeurope have to be very clear and have a very simple explanation about all these before in simple language. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CLIVE - 07 May 2023
" Fine, just sort out the problem with the meet and greet pickup, then it would all run very smoothly. "
" The only problem was the pickup arrangement at Budapest airport. AutoEurope failed to say on the paperwork that meet and greet actually means contact Usave by telephone and let them know you have arrived. Over an hour was wasted trying to sort this out. Apart from this, Usave were very good and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by PAUL - 31 January 2023
" yes "
" Waited after closing time for my pickup with no extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BARBARA - 24 January 2023
" Booking was smooth, quick, good price, very happy with the company ! "
" Received a 5+1 star service!! Staff was very experienced, professional, helpful, friendly and looks after costumer at highest level! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TAMAS - 06 January 2023
" Easy to use, they been there in promised time. "
" Absolutely friendly staff both pick up and drop off. No time waste, quick and easy paperwork. 5 star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MIKLOS - 06 January 2023
" Easy and good "
" Best service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JULIAN - 06 November 2022
" I feel cheated, will definitely be using someone else in the future "
" Charged to take car across a boarder, charged for being 10 minutes late, and then charge again for a fictitious damage which I didn't cause, so I feel this company was trying to extract every penny it could by any means, will definitely not use again "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DENNIS - 23 September 2022
" Smooth booking process. "
" Since changing location in July 22, the new car compound is very cramped. Coincidentally perhaps, the check-in and check-out processes have also slowed down to a snail's pace. Factor this in on your airport return timings. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by IAN - 15 September 2022
" Just to say you can't get and won't get better this is the A team broker and car hire company "
" Very helpful employees new there job inside out, vehicle amazing location amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DANIEL - 29 July 2022
" . "
" Usave were very helpful and efficient. The car was great and no problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DENNIS - 24 July 2022
" USave are one of the few honest car hire companies working from Budapest Airport. No overselling and no attempts to 'discover/fabricate' chargeable repair works to the returned car. "
" USave are one of the few honest car hire companies working from Budapest Airport. No overselling and no attempts to 'discover/fabricate' chargeable repair works to the returned car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by LAJOS - 17 July 2022
" Great! "
" I had a 1,2l Suzuki Swift, which was excellent in ever respect ^_^ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JULIAN - 29 May 2022
" You need to be transparent with additional costs "
" I have one complaint, on arrival I was hit with a €50 charge because I was driving to another country, now, on booking this online I stated I was taking the car to another country and there was no mention of a charge, I have hired many cars over the years and have never had this before so I was quite annoyed "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by GYORGY - 27 May 2022
" I was happy with the rent. Just one comment regarding future rent: please offer Hungarian licence plate car since from today cars with foreign registration the fulel price is significantly higher "
" SIXT provide me a good new car, their staff was fiemdly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JACOB - 19 May 2022
" Terrible awaiting refund "
" Terrible arrived and my booking was not on there system "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by MARK - 02 May 2022
" gr8 "
" gr8 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by EMOKE - 24 April 2022
" Great service! Highly recommend them !! "
" Great service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by OLIVER - 21 April 2022
" See above "
" They did not inspect the vehicle at drop off, was told not to worry which obviously makes you worry. I took videos at the beginning and end of the rental incase of any damage claims ! Perhaps it is because i had a zero access they didn't mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDREW - 17 March 2022
" It was so easy. The counter agent upgraded an add-on navigation in a bigger car for just the price of the nav system. "
" Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by STEPHEN - 08 March 2022
" My last 2 future car hire quotes were a bit too expensive. So l'm reluctant to book at the moment. I will review my other options "
" I always use U save they are very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MAREK - 18 February 2022
" Autoeurope provides a very competitive service - many thanks. "
" Excellent price and service - I have used Autoeurope and Sixt several times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BALAZS - 06 January 2022
" The booking process was clear and smooth. "
" The lady behind the counter was friendly yet polite. The car was recent, clean and even had the motorway tolls covered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDRAS - 02 January 2022
" None "
" Counter staff was very competent and helpful. However our booking wasn't registered in their system so we has to wait quite a long time to get a car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by PHILIP - 13 December 2021
" On arrival at Budapest there was no one to meet us from USave as has been the case in the past, and as stated on the autoeurope voucher, the telephone lines to USave were not connecting, so I had to contact autoeurope, the call handler, kept repeating the process shown on the voucher, she could not grasp that there was a problem, eventually she said she would could contact USave and connect me to them, she did not understand that there lines were not working, so we were cut off immediately she tried to connect me. I called back and explained the situation again and pointed out that I had done this many times in the past and not had a problem. She repeated what the process was again.... eventually she found a mobile number for USave and connected me successfully!! When i got to the USave office they advised that the collection changed in early 2020, and that autoeurope had been advised many many times, but autoeurope have still not changed the information on the vouchers. YOU NEED TO UPDATE YOUR VOUCHERS FOR USAVE AT BUDAPEST AIRPORT!!!! "
" We have used USave at Budapest many times, always very efficient, friendly and excellent vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by STEPHEN - 02 December 2021
" The only thing that caught me out was the car deposit 4x what l used to pay 2 years ago before virus restrictions meant l couldn't travel to Hungary "
" Always use Usave when l travel to Hungary. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ABDULLAH - 01 December 2021
" Decent price with AutoEurope, hence they are always my go to, since I got Zero Excess as well with the rental - live saver! "
" Absolutely top class. Norbit from SIXT was a legend! We hit a deer on the M7 during early hours on a Sunday and completely freaked out. Luckily nothing happened to the deer, but our car's front bumper, licence plate and engine hood was totalled. The engine hood wouldnt close and was partially blocking the vision of the car. Regardless, SIXT has been super helpful by staying on the phone when Police arrived to talk/translate and communicate the whole incident. Unfortunately breakdown services were away, so we tried to drive the car back to the drop off slowly and safely. Have always been impressed with SIXT services, but Hungary SIXT has taken it to the next level "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TAMAS - 04 November 2021
" Easy and convenient. "
" Very nice, helpful staff. Quick and attentive way of sorting out the paperwork. Convenient on site location. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISTVAN - 03 November 2021
" Everything went smooth. No problems at all. Happy days. "
" Nice car, a year old. All went well, only time can be an issue when your drop off time is close to pick up time. 5 minutes caused one day extra pay which have been corrected after an e-mail. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TAMAS - 01 November 2021
" Friendly staff, no probs at all. "
" Wery smooth pick up procedure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BUDAPEST, HU - Reviewed by LUBICA - 31 October 2021
" Excellent service, great car for the price paid Easy pick up and drop off Will definitely rent a car with you again "
" Excellent service, great car for the price paid Easy pick up and drop off Will definitely rent a car with you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DUSKO - 24 October 2021
" Easy,smooth service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SOLOMON - 21 October 2021
" car was clean and well presented. I did not appreciate the desk agent using pressure to buy an advance tank of fuel. "
" 1 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SAMUEL - 09 October 2021
" long waiting times , no invcoie received ,etc "
" very long waiting times "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BUDAPEST, HU - Reviewed by JONATHAN - 07 October 2021
" Very nice and helpful staff "
" Overall very good but the grade of vehicle was very poor. BMW 5 series or similar we got a VW Tiguan poor choice "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by VIVIEN - 06 October 2021
" Perfect "
" Absolutely perfect! I'm a very happy customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by RITA - 28 September 2021
" Easy booking, navigated to the Sixt site, there was no problem to find what I needed and I was looking for. "
" Everything was very quick, smooth and efficient , I managed to get the car within 15 minutes only a few paperwork to sign. The person whom I dealt with was very friendly, but straight to the point, giving straightforward and easy to follow instructions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ELI - 16 September 2021
" The actual car rental mega drive was very good but auto europe is a big disappointment for not being able to confirm my booking up until 3 hours before the rental and I was already on the flight so I had to do a new booking and in the end both bookings were confirmed and charged twice, I'm not sure how they expect me to to board my flight without a confirmed booking, so mega drive is all good auto Europe is not good "
" The actual car rental mega drive was very good but auto europe is a big disappointment for not being able to confirm my booking up until 3 hours before the rental and I was already on the flight so I had to do a new booking and in the end both bookings were confirmed and charged twice, I'm not sure how they expect me to to board my flight without a confirmed booking, so mega drive is all good auto Europe is not good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by GYORGY - 09 September 2021
" the staff at the office is very kind and polite. definitely recommend usave to my friends. "
" very pleasant and calm atmosphere at the renting point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MIKHAIL - 16 August 2021
" straightforward, good value for money "
" straightforward, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by GYORGY - 15 August 2021
" Auto Europe is a very good rental website, I use it for a long time "
" Good car & kind and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZSOLT - 23 July 2021
" I received a confirmation from autoeurope however sixt did not confirm it with them causing a confusion and 30 mins delay at pickup. Also I had to pay for the upgrade at the counter despite it was paid previously "
" Friendly and efficient staff, good cars for reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZSOLT - 08 July 2021
" Not the first time i booked a rental car through autoeurope not the last for sure.quite satisfied,quick booking,everything went smooth. "
" Good company.my car wasn't ready due to cleaning and filling up and they upgraded me straight away,no extra cost even i was a bit early at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ORSOLYA - 29 April 2021
" Competitive prices - excellent value for money. "
" Sixt was very accommodating when due to a family emergency I needed to extend my booking. They went above and beyond to help. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JUSTIN - 13 July 2020
" Very good "
" The service was very good,the efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JOHN - 06 July 2020
" The car booked was a larger car than what was given to me on arrival. The inside of the vehicle was not that clean (dust on dash board) not that impressed what with COVID-19 risk. "
" The car booked was a larger car than what was given to me on arrival. The inside of the vehicle was not that clean (dust on dash board) not that impressed what with COVID-19 risk. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by ZSOLT ATTILA - 18 April 2020
" I've cancelled this because I couldn't travel to Budapest. The booking and the cancellation was simple. "
" I've cancelled this because I couldn't travel to Budapest. The booking and the cancellation was simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ADAM - 17 March 2020
" Efficient as always. "
" Everything was perfect, and staff is very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SZABOLCS - 12 March 2020
" I have a very good experience! "
" Cheapest car on the market and always new cars! Fast,accurate customer service ! Highly recommended,definitely coming back! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZSUZSANNA - 12 March 2020
" Reasonable prices, smooth service, friendly staff. "
" Smooth service, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TIBOR - 07 March 2020
" Good company reasonable prices. "
" They did the job perfectly for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DANIEL - 26 February 2020
" Great service again at a terrific price "
" Great car, almost new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ATTILA KRISZTIAN - 21 February 2020
" They were waiting for me at the airport, there was no time wasted but in the rental, they took a long time with every customer. It was tough to convince people to make the insurance payment what was similar to the car rent price in my case was four time higher. "
" The staff were nice but I felt under pressure with the car insurance what they were trying to sell. They called me a gambler to let them take €1200 deposit. I strongly recommended to take video from the car at the car rental place and check with light all around the car. Because this is what you can expect when you returned the car without the extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CSABA - 21 February 2020
" Easy and quick service. Very friendly highly recommended. Off airport but very simply transfer and access. Virtually 5 min away from airport "
" Easy and quick service. Very friendly highly recommended. Off airport but very simply transfer and access. Virtually 5 min away from airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by LASZLO - 07 February 2020
" Very easy to find cars all around the world. Their desktop site is a bit better then the mobile version. "
" We are regulars at USAVE. Their prices, staff and the cars itself are always outstanding. Picking up and dropping off at the airport with very little waiting time. By far our favourite car rental place in Hungary is USAVE. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 06 February 2020
" NOT BAD IF YOU NOT IN A RUSH "
" UPON RETURNING THE CAR KLASS WAGEN WOULD NOT ACCEPT THE CAR UNLESS I TOOK IT TO A CAR WASH "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DIANA - 21 January 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DERRY - 15 January 2020
" Booking with Auto Europe fine but some of the car rental companies are ruthless. "
" Told I should have returned vehicle clean, wasn't told this during pick up, on return they virtually inspected car with magnifying glasses, totally over the top. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by URI - 05 January 2020
" Excellent "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MORDECHAI - 03 January 2020
" OK "
" Pre fuel not recommended "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ROBERT - 01 January 2020
" Got a decent family sized auto for the price of a little manual if I'd gone direct. Good job! "
" Genuinely happy with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BALAZS - 01 January 2020
" Everything went smooth. Staff very friendly and professional. "
" Everything went smooth. Staff very friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDREA - 29 December 2019
" Very happy with the service "
" Very friendly staff, quick and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by EDINA - 29 December 2019
" We were extremely satisfied, we would definitely recommend and will use again. ++++++++++++++ "
" We were extremely satisfied, we would definitely recommend and will use again. ++++++++++++++ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DERRY - 20 December 2019
" Overall very good. "
" The pick us was really good, however there was only one person serving at the counter which resulted in a 20 minute wait, when we were finally served he told us the only problem with the vehicle was somebody stole the hubcaps which was entered on the form however on inspection of the car the rear offside light was clearly damaged and was then entered on the form, had I not checked the car this would have resulted in a problem on returning the car, in my opinion not checking the car properly by Usave could have resulted in being charged for damage which wasn't caused by use. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by ROBERT - 12 December 2019
" Great team - insurance cover was good but slightly expensive considering. "
" Great customer service - nice car and excellent value overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDRAS - 11 December 2019
" Very good "
" Top Klass! :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SZEGED, HU - Reviewed by MARTIN - 08 December 2019
" Very happy with the service. "
" Thank you for the Avis Szeged team for their excellent service! Martin S. from UK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DEJAN - 05 December 2019
" In a terms and conditions write that everything is included in the price ,insurance etc .. when I get there had to pay €150 insurance and wasn't insured and any of passengers!! Wouldn't recommend anyone! "
" Got there had to pay insurance €150 Cuz haven't had credit card never had that experience every time used visa debit,and I wasn't insured and no one of passengers?! Horrible!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by GYORGY - 04 December 2019
" This company is the best in aspects of the the car variation and price as well "
" They offer good cars suitable for tourist purpose and business users as well. The staff is kind and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CSABA - 22 November 2019
" The car was very good on fuel. "
" Overall it was a great expertise, however you could have share more informations from the begging so it would of been easier to plan . Alright the deposit was expected but there was no mention about insurance only at the counter also there was only one option! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 17 November 2019
" well used car "
" The car was very used "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BUDAPEST, HU - Reviewed by CHAIM NATAN - 14 November 2019
" PLEASE REIMBURSE ME FOR THE EXTAR 61 EURO I WAS CHARGED FOR NO REASON "
" THEY WOULD NOT LET ME GET THE CAR UNLESS I ADDED 61 EURO FOR COVERAGE WHICH WAS ALREADY INCLUDED IN MY RENTAL CONTRACT WITH AUTOEUROPE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by SIMON - 08 November 2019
" Excellent from start to finish "
" Excellent service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by PHILIP - 07 November 2019
" Terrible!!!! Said they had no GPS whichI booked so arrived in a foreign country without gps which I had pre booked!! REALLY UPSETTING!! "
" TERRIBLE SERVICE AND THEY ROB YOUR MONEY AND TELL YOU THAT YOU SCRATCHED CAR EVEN THOUGH YOU DIDN'T!!!! DON'T TOUCH!! Pay a little more for a real company!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by STEPHEN - 06 November 2019
" The only downside l experience is sometimes a delay in returning my deposit which puts me under unnecessary financial pressure. "
" Always happy to hire with Usave good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MIKLOS - 05 November 2019
" Everything went smooth and quickly "
" Everything was excellent so I am definitely going to be a return customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TUNDE - 04 November 2019
" Unfriendly staff at pick up and the Car was dirty inside ! "
" Unfriendly staff at pick up. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BUDAPEST, HU - Reviewed by CHRISTOPHER JOHN - 28 October 2019
" Will never use Buchbimfer again they are ruining your reputation "
" Absolutely disgusting will never use again. Charged for marks in car that were not done by us. Charged over £1500 on my credit card which I had to fight to get back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 27 October 2019
" very good "
" very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ATTILA KRISZTIAN - 15 October 2019
" The car was in good conditions with a few minor scracthes. "
" I had to call for shuttle service on arrival. There was not anybody waiting with a sign. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by MARIUS - 13 October 2019
" Was very nice experience. "
" Was very prompt and ready to help Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ROLAND - 12 October 2019
" My booking was processed twice as was the money collected so by mistake. Once noticed ot was quickly rectified. Good value service "
" Swift, courteous effective pick up and drop off. Clean car but no Bluetooth so calling or using GPS legally while driving was an issue. Other than that great value and good location. Thanks. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by GHIATH - 10 October 2019
" I refused to take the car due to the misleading insurance policy, trying your best to scam people and to confuse them between paying with debit or credit cards, by misleading people into buying an extra insurance to take the car. For that, I refused to take the car. I hope that you have some respect for your customers and return me my money "
" I refused to take the car due to the misleading insurance policy, trying your best to scam people and to confuse them between paying with debit or credit cards, by misleading people into buying an extra insurance to take the car. For that, I refused to take the car. I hope that you have some respect for your customers and return me my money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by ANA - 10 October 2019
" Everything ok. Insurance costs should me more clear in the website we the customer does the car reservation. "
" Insurance payment is not clear when we do the booking in the website. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ILIA - 09 October 2019
" I use Autoeurope many years at list 3 times a year. It's desirable to choose well-known rental companies especially if one wants to cross state boards. It's always more expansive, but in case of any problem, you can expect help from renter, because they have departments all over the world. "
" I always rent a car via Autoeurope or Easyterra and use excess cover option. This time it was Sixt, No problem was found with the car and no problem with the rental company. On all stages of my travel they act on the way one should expect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DAVID - 08 October 2019
" Worked well. "
" Good service but pricey insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZSOLT - 06 October 2019
" Everything was smooth and easy "
" Everything was easy with Megadrive. The only downside that I had to drive a car which did not belong to the country I was in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KLAUDIA - 05 October 2019
" Wold use it again. "
" Friendly service. All paper work was ready on arrival. Car was in good condition. Transfer was organised with a slight wait on the return journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 03 October 2019
" very pleasant "
" not bad the car was not full of petrol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by ELIEZER - 02 October 2019
" Excellent. "
" Good clean car and fast service. Excess insurance was very dear and was hoping to get a deasel fueled car but got a petrol hybrid. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ROBERT - 30 September 2019
" . "
" Desk had no record of my reservation, which had been made on (I think) Friday for Sunday pickup. Under the circumstances they sorted it out efficiently with I guess only a 20 minute delay. The problem lies with Global IT rather than the counter staff themselves, who I'd rate highly. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SZABOLCS - 30 September 2019
" At Budapest Airport the lady of counter staff told me, I have to pay the highest level insurance to be able to take the deposit from my card, because my card is a debit card, not a credit card. I was not happy, but said okay. Then she said this way she can take the deposit from my card, with this extra insurance and I will reveive the deposit after I returned the car with a full tank of fuel... I returned the car in time, with a full tank of fuel, I did not damage the car. But I never received my deposit back!!! I have reported the problem to the company costumer service and they have sent me an invoice in e-mail, where the total money is charged as insurance an d they said I paid no deposit. Non sence, no Car Rental Company lets You pick up a car without deposit. Fraudsters!!! Global and Auto-Europe covers each other @sses... The incident is reported to the Hungarian and UK authorities. "
" At Budapest Airport the lady of counter staff told me, I have to pay the highest level insurance to be able to take the deposit from my card, because my card is a debit card, not a credit card. I was not happy, but said okay. Then she said this way she can take the deposit from my card, with this extra insurance and I will reveive the deposit after I returned the car with a full tank of fuel... I returned the car in time, with a full tank of fuel, I did not damage the car. But I never received my deposit back!!! I have reported the problem to the company costumer service and they have sent me an invoice in e-mail, where the total money is charged as insurance an d they said I paid no deposit. Non sence, no Car Rental Company lets You pick up a car without deposit. Fraudsters!!! Global and Auto-Europe covers each other @sses... The incident is reported to the Hungarian and UK authorities. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by RITA - 29 September 2019
" I used Auto Europe before without a problem. The experience entirely depends on the local renting company in my opinion. I was not perfectly happy last time. "
" I do understand the pricing and selling strategy of a rental company perfectly. I am aware of the advantages of the full insurance which I decided not to buy. I was bullied and threatened by the agent who handed over the car to me because of this. This happened after midnight in front of my 3 children after an long journey. The way he tried to sell me the full insurance was terribly aggressive and intimidating, which I find unacceptable and made me very upset. He "politely" told me the facts how I am going to be left on the side of the road when I have an accident and how much this will cost me even if I have a simple damage on the car, etc. He questioned the relevance of my Excess insurance, he was insulting and degrading. I blame myself I did not check the company's policy more thoroughly and put myself in this situation. However I believe this should not happen to anyone. I learnt my lesson and hope Klass Wagen would treat its customer equally in the future, regardless the insurance. I understand 90% of them buy the full insurance so I assume the business is very successful and profitable. Everyone else was kind, respectful and fair. Thanks very much for that! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by GARY - 29 September 2019
" Easy booking, good communication and very competitive "
" Had trouble with setting the GPS to english, took nearly 1 hour to get it sorted. 3rd time using megadrive, and always a satisfied customer but it seems no matter what car (or similar) you book, (we booked a Ford Focus or similar), you are always offered a skoda fabia! Or have the option to pay more and get a better car. My advise would be always book the most basic car then take the upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JASON - 28 September 2019
" See above "
" I don't think the car we booked was the same level car that we received. I ordered a Ford Mondeo and was offered a Toyota Corolla. The staff at the desk said they were the same category, I disagree as a Mondeo would be the same as a Camry (which I was told would be another €70) and the Corolla I recieved would be the same as a Ford Focus. They need to be more honest when picking up the car "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by GEOFFREY - 27 September 2019
" not one to be repeated in a similar car "
" the car provided was badly scratched on the body and it was the most uncomfortable car i have ever driven. it was impossible to get a suitable driving position and very difficult to get in and out. The steering wheel was too low and not possible to adjust. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BUDAPEST, HU - Reviewed by NICHOLAS - 27 September 2019
" all very good "
" all very good. It went very smoothly, the car was great and pick up and drop off were very straightforwards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TAMAS - 24 September 2019
" Not very helpful staff "
" Pity about hidden charges "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by KINGA - 22 September 2019
" Nice car, we loved it. "
" Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MILANKA - 20 September 2019
" autoeurope easy and professional I've used it a lot and will continue to use it in the future "
" I'v egot Fiat Panda which although new car did not have aircondition and it was every hot and unplesant to drive, in particular as I drove from Budapest to Slatina in Croatia, cca 400km. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KAROLA - 20 September 2019
" Good selection of cars to rent with excellent condition and very nice and clean "
" Excellent service and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BOGNAR - 15 September 2019
" Friendly staff Quick service I can't say even a bad word! I'll deal with them again! ;) "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISTVAN - 14 September 2019
" Very competitive price, easy to book. "
" This is an offsite rental. Pick up takes time. 10 min. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by RAJIV - 12 September 2019
" Overall I was pleased with the level of service. How ever if I had booked the car rental with sixth direct I would have had a better deal. "
" Very pleasant staff and Leslie the guy in the car park was very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MALCOLM - 09 September 2019
" Excellent value for money. Slick pickup and dropoff process. Extremely helpful staff. Would definitely use them again. "
" Excellent value for money. Slick pickup and dropoff process. Extremely helpful staff. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CAROLYN - 08 September 2019
" The booking process was very smooth. "
" Whilst the staff were friendly, they forgot to give us a card to exit the carpark when we picked the car up. Then then closed the carpark office and my husband had to walk back to the terminal to get a card. Very unimpressed with this. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by JOSE LUIS - 07 September 2019
" Easy and quick "
" Very easy and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by AUSTIN - 04 September 2019
" I had to pay over £106 again as I was told the insurance with auto Europe is not directly with them that I was not covered in their policy. A complete rip off. "
" I looked for Klass Wagen Staff around the airport for over 30 minutes. I had to pay over £106 again as I was told the insurance with auto Europe is not directly with them that I was not covered in their policy. A complete rip off. I couldn't even drive the car in Budapest. Left it parked in a free park I saw as there is no free parking during the day in Budapest. I paid over £200 for a car I did not use apart from the day picked up and dropped off. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by JAMES - 04 September 2019
" It's a pity that Global has left a negative impression of Auto Europe when we've have such good experiences with this website before. "
" I purposely asked for a small car. Woman at counter asked if I wanted to be 'upgraded' to a larger vehicle. I explicitly said no. She gave it to me anyway. It couldn't fit in the designated garage and it had no power steering. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BUDAPEST, HU - Reviewed by MARK - 01 September 2019
" Really happy "
" Really happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CUSTODIO - 01 September 2019
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by PETER - 01 September 2019
" Positive that they operate 24/7 and car was newish. "
" Vehicle was dirty inside, cost me £25 to get it cleaned, booked an infant seat, they couldn't provide one even after I have sent emails before pick-up. Had damaged on car that wasn't recorded on their system "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BUDAPEST, HU - Reviewed by MARTON - 25 August 2019
" 10/10 "
" Had to wait for the car at pick up but staff sorted it and deelt with everything in a professional manner. Seems like a service provider that actually cares about customer satisfaction! 10/10! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KRISZTINA - 16 August 2019
" I have used USAVE about 7 times now and have always had a positive experience. "
" Always very straightfoward and friendly service. Just need to ring them to get them to come get you at the airport and the rest works very easily! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by HAJNALKA - 13 August 2019
" I think you should bet the company you work with. That lady assistant has given hard time to everyone. Throughout my trip I was worried about all those stuff she has mentioned. They may work commission based but this isn't a costumer service. "
" On arrival at 1am an assistant was very pushy about how I have to get the access cover, she was rude, made me check the car in the dark. Even for my question if the motorway toll is paid for by the company was I am afraid so. The car has smelt really bad inside and was a Romanian registration which wasn't stated before. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by JOEL - 06 August 2019
" Ridiculous queues, rude staff and was charged an extra 150e due to not having 1050e for credit card (outrageous rule), will certainly be telling everyone to AVOID autoeurope at any cost. "
" Ridiculous queues, rude staff and was charged an extra 150e due to not having 1050e for credit card (outrageous rule), will certainly be telling everyone to AVOID autoeurope at any cost. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by WILLIAM - 04 August 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by ANDREA - 01 August 2019
" The only problem I have is that I can not book a certain type of car. It's always a matter of luck of what sort of car I will get. The companies should be able to get back to me and confirm the type of car I am going to have. For example, I booked a Renault and got a Hyundai (I did not particulary like it). "
" The staff were polite and hepkful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by DONALD - 31 July 2019
" It was quite a long walk from the airport to the pick-up/drop off area but hopefully won't be the case when the new car park is built by the airport "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by IAN - 30 July 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ADRIENN - 26 July 2019
" Smooth , fast "
" Smooth pick up and drop off, nice clean car. I just realised today that they charged me for extra £14.33 and I don't know why ... I try to call them but they are busy. Downside : I haven't received any copy about the document that I signed... would be useful now. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ROBERT - 22 July 2019
" Everything went really smooth. I am happy to use the service and site again! "
" They are really friendly and professional. I will rent there next time as well for sure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by LASZLO - 18 July 2019
" I reccomend it anyone who looks for a perfect "Rent a car" company "
" I have only positive experience with yours company.Thank you! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JANOS - 18 July 2019
" I rent a lot at Budapest Airport (weekly) and it was my first experience with Klass Wagen. It feels a lot more relaxed than with some other companies, prices are great, I already made the next booking with them. "
" Very satisfied, I left a good review as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JAMES - 17 July 2019
" vvvvvv "
" vvvv "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by SINAN - 13 July 2019
" Expedience at the outset is always important. Instructions on where to meet at the airport needs to be more clear in the email. Maybe even a short SMS. "
" Pick up point for the shuttle was a bit dodgy but the rest çeken as excellent.. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JOHN - 10 July 2019
" Very efficient and exceptional value for money! "
" Efficient and great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDREW GREGORY - 04 July 2019
" Easy to use, great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by PETER - 04 July 2019
" Easy booking process. Good value. "
" Good, smooth service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISTVAN - 02 July 2019
" I would definitely recommend 5 stars service and workers are very helpful. Thanks "
" Very friendly and reliable service no hidden fees definitely will be back soon thank you guys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 30 June 2019
" very good "
" a little bit slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by NIKOLAS - 28 June 2019
" Overall I'm happy with the experience. Sixt staff in Budapest could do a lot better. "
" They were not very friendly when we picked up the car and staff complained that he was not making any from my booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANITA - 16 June 2019
" Good deal "
" They are very friendly and helpful. I used them before and will use them again next time I am in Budapest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DANAI - 13 June 2019
" The staff replied to my questions very promptly and was able to find a good car at a great price - and the very last minute! I'm very happy "
" They delayed a bit in picking us up from the airport, as their main offices are a few minutes away, and not in Arrivals. But the staff was friendly and efficient, and I loved both the car and the price - far cheaper than most options! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by FEDERICO - 03 June 2019
" Same as above. Hertz charged a "Cross border fee" of EUR26 for whatever unjustified reason associated to travelling to Croatia. If this is a mandatory fee, then it should have been included in the quote Auto Europe provided, given that I stated that I was going to cross to Croatia. "
" Hertz charged a "Cross border fee" of EUR26 for whatever unjustified reason associated to travelling to Croatia. If this is a mandatory fee, then it should have been included in the quote Auto Europe provided, given that I stated that I was going to cross to Croatia. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TZVI - 31 May 2019
" i didnt contact auto Europe yet to discuss the issues i had "
" i got a small car, (we were 4 adults) they didn't even apologize, promise that the manager will offer compensation, but didn't hear from them, the gas was not full, and very unfriendly, other then that the windshield wiper was not working properly. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by GYORGY - 30 May 2019
" I am regularly rent the car through Auto-Europe "
" The staff was very kind and helpful. The car was really good & comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by LASZLO - 23 May 2019
" Good company,friendly staff and nice cars! "
" Everything is absolutely perfect.The staff very friendly easy pick up and dropp off.Only the late pick up is confuse.At noon 12am at Budapest.Your office open until 11pm and the latest flyt is landing about 11.30pm.I' m satisfied with yours company. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by FIONA - 22 May 2019
" Good "
" Was very good apart from 45 minute wait for vehicle to be ready for us. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ADELINA - 10 May 2019
" Overall good experience with usave!! "
" Best car renting company with good prices! Staff very helpful! I will deffinately choose you again on my next holiday! Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by VIKTORIA - 09 May 2019
" Great costumer service. Friendly staff. Great car "
" Excellent service. Excellent car. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by PIOTR - 08 May 2019
" Only use auto Europe, best website. "
" Everything as ordered, no issues at all, for endly staff, no "extra" charges at the end. Will be using again :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JANET - 30 April 2019
" All straightforward "
" Quick and easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by ALASTAIR - 28 April 2019
" All fine. "
" Fine. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BUDAPEST, HU - Reviewed by CUSTODIO - 24 April 2019
" - "
" The cars do not a local number plate / registration and this caused issues. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DEREK - 21 April 2019
" Very positive experience from being collected from airport to dropping car off put of hours. "
" Have used Usave for a couple of years and always been happy with both customer service and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KATALIN - 08 April 2019
" No problem "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DANIEL - 24 March 2019
" Was ok, but will look for alternatives next time. "
" The advertised car was not available. Staff at the counter was quite unfriendly. Got different car which was ok, but below expectations. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by SAMIR - 21 March 2019
" I'm a bit disappointed, as it is pricey. "
" The car was good, but zero excess insurance is not offered online, so we paid insurance twice? Also not accepting debit card for deposit, which is silly, so yet again we were charged extra. So the cheap car rental is not that cheap.... counter staff wasn't too friendly. Guys at drop off were I thought It is cheaper, but at the end 3 days car hire worked out £130. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SANDOR - 20 March 2019
" Good vehicles great people "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by PETER - 18 March 2019
" Always rent through autoeurpe "
" A surprise compulsory fee for using the highway vignette was charged later on. Other companies including this in their quote "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BORUCH YITZCHOK - 10 March 2019
" Im not happy "
" We have to wait an hour until someone they found us at the airport because they told us to wait somewhere else to where they were waiting and we booked 4x4 and they gave us a 7 seater which was no use to us and refused to give us a four-wheel drive car which we ordered even though they had one in stock "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by ORSOLYA - 07 March 2019
" Car was not clean inside, I got I with half tank, and not SUV category I got. "
" The car I got was a Citroen c3 not a suv category what I booked. Car was outside very dirty.They gave me with half tank not full how should be. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by HYWEL - 06 March 2019
" Auto Europe is always our first choice for looking for hire car abroad, always a smooth booking service. "
" As usual, we were very happy with the service at Usave. They always provide a trouble free hand over of the car and provided us again with the confidence of knowing they are checking the car with you (out and back in), unlike the other car hire companies based at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by OLGA - 26 February 2019
" Smooth service, simple arrangements, nice car. "
" Prompt service, nice car. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KEVIN - 19 February 2019
" I called Auto Europe in the UK and eventually they managed to get word through. The staff at USave Budapest were very obliging and gave us a couple of free benefits to make up for the delay, so all in all it turned out to be a very pleasant experience. "
" Unfortunately for USave, and through no fault of their own, their telephone lines had been severed due to a mains power cut so a lot of us requiring pick up from Budapest airport could not get through to staff to call for the transfer from airport to rental office. I called Auto Europe in the UK and eventually they managed to get word through. The staff at USave Budapest were very obliging and gave us a couple of free benefits to make up for the delay, so all in all it turned out to be a very pleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DINUSHA - 06 February 2019
" Overall the experience with booking through AutoEurope was smooth and provided us with the flexibility that we wanted. Prices were good (of course paying slightly more than booking directly) but I feel the service is worth it. "
" The counterstaff were very friendly, helpful and professional. We had a smooth check in. A gentleman named Borsch (spelling maybe wrong) was particularly helpful made our experience with Budget reassuring. Service was excellent and I would have no hesitation in recommending this company. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MARK - 04 February 2019
" Nice clean well maintained car fault less service "
" Very friendly helpful professional service less that 5 min wait for airport pick up English speaking service highly recommended 5star xxxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BRANISLAV - 29 January 2019
" never age "
" you robing me for 45eur "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by COLIN - 22 January 2019
" simple process...............I've booked here before and am totally satisfied. "
" `Great value and service which you can book with confidence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SZABOLCS - 11 January 2019
" Very easy to pick up and drop off at the airport. The car was in new condition. Highly recommended! "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by COLIN - 08 January 2019
" Very unproffesional from sixt staff. "
" Staff unproffesional when speaking in their own language when they think customer does not speak their language as I chose to speak English. While standing at counter saying 1st car was faulty.They also very put out I took auto europes extra insurance and not theirs. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by SIMON - 07 January 2019
" all excellent "
" Great experience ... very positive & helpful staff at Bulgrade Airport. All very efficient. Upgraded my car ... cheaply ... excellent value ... immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ALEXANDRU - 06 January 2019
" Easy to book, great price. Must specify on website if collection & drop-off points being moved due to construction at airport! "
" The carpark if far from terminal and need some walk due to construction site at BUD airport. Was very unpleasant to walk down to the car with plenty of baggage and 4 months old baby in windy winter conditions. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by AHMED - 04 January 2019
" Great "
" Gr8 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by GYORGY - 03 January 2019
" The Renault Megan size was a little bit smaller than what I thought, the boot is good. I am happy to rent same car next "
" The car was good well equipped, the staff is client friendly, helpful and professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZSOLT - 03 January 2019
" Fantastic, easy from start to finish. Definitely would use again "
" Great experience. Only concern was the first car seat they provided did not appear to be safe and could not be fixed. However they provided an alternative which was acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by STEPHEN - 02 January 2019
" see above "
" we didn't get a ford focus - or even a similar. we got an opel combo, the engine struggled on the mountain roads in hungary and Slovakia, on the motorways too. we were offered an automatic ford Mondeo for extra 8 euros per day.again, not acceptable. we were penalised for returning the combo 11/12ths full of fuel. we explained to Buchbinder drop off man that we filled up 30 mins from airport, as we didn't know where airport fuel station was located "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by ZOLTAN - 01 January 2019
" Everything happend as described. I had to do no extra phone calls or emails. "
" Kind staff. No waiting time. Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by IGNASI - 30 December 2018
" All good! "
" The price was a tiny bit high in the period we rented, but the rest was perfect! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by GEORGE - 30 December 2018
" Nil "
" Nil "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by PETER - 27 December 2018
" was as expected "
" was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDREA - 27 December 2018
" The car had a loud engine, wasn't very satisfied with it. "
" I've booked a white Renault Clio because I've driven it before and was very satisfied with it. The company gave me a black Skoda Fabia instead. I wasn't happy with it. I also had an incident with the key. I've opened the door, put my bags in, put the key in the starting lock and went around the car. When I wanted to get I in the car the center locking system locked me out with the key inside. Global did not inform me about this system and they were only assisting me with a very expensive service to open the door. At the end I've payed a different company to open the door. I was not happy with Golbal's support. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by ELCHIN - 18 December 2018
" All was ok "
" All was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MICHAEL - 16 December 2018
" Just thought the deposit a little high "
" Great service, really helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by PETER - 05 December 2018
" good service "
" convenient location, good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by ANDRAS - 03 December 2018
" Auto - Europe offers a good range of car hire. "
" The man who checked the car at the drop-off was very badly mannered. He was reluctant to give a copy of the check-in and treated me as an idiot. I did not feel valued customer at all. The way he spoken to me was unacceptable. Other than that everything was ok. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
DEBRECEN, HU - Reviewed by RITA - 01 December 2018
" Easy to book and always the best price. "
" It was very good. First they wanted to give an automatic car,but I refused it. They sorted out in a professional way and I could have a manual Volkswagen Polo which was just perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CUSTODIO - 24 November 2018
" Great pricing at times but rental companies are always delivering what is being paid for. "
" The vehicle was changed twice due to poor quality vehicles at the start and I have now received another invoice from Enterprise Hungary which I need investigating with as it seems I may be charged twice. I am not happy. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BUDAPEST, HU - Reviewed by LUBICA - 22 November 2018
" No comment "
" Drop off wasn't easy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by ENIKO - 21 November 2018
" Easy to book, user friendly website. I have used Auto Europe before and will do in the future "
" Very friendly and helpful staff. At pick-up should have given more information (e.g regarding motorway charges etc), however very efficient and at drop off agent was very helpful, over and beyond his duty. The car was immaculate and it was automatic which I much prefer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by YAAKOV - 16 November 2018
" Arrived late at night and there was supposed to be someone waiting to give us the car but no one was there there was no one to contact had to pay to sleep in hotel by airport cost a fortune "
" Arrived late at night and there was supposed to be someone waiting to give us the car but no one was there there was no one to contact had to pay to sleep in hotel by airport cost a fortune. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BUDAPEST, HU - Reviewed by ANTHONY - 15 November 2018
" Good service overall. "
" I used the online check in facilty prior to arriving at the airport. However the staff at check in seemed unaware of this and I still had to give all my details to the staff at the check in desk. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by V - 12 November 2018
" N/A "
" Using the company since they are in Hungary, happy with the service that they are providing! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DAGAN - 12 November 2018
" First time renting car in different country,it went smooth . All sorted over internet then very helpfully staff ar the counter on airport made it pressure. "
" Perfect,helpful. Will defiantly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDREW - 08 November 2018
" Inaccurate statement on fuel policy for uSave. Not absolutely clear (to me) that uSave were not based at the airport. "
" Missed the fact that uSave are not airport based as this was a last minute booking. Had to make a local call (Hungary) from my UK mobile to question where our pick up was from the airport and then wait 15 minutes for them to arrive. The car was satisfactory but had two major areas of damaged paintwork. AutoEurope voucher details stated fuel would be Full to Full but the car was empty and was to be returned empty necessitating an immediate trip to a garage and an impossible task to avoid spending on unused fuel. Since returning to the UK I have been billed by uSave when everything was prepaid but have not received an invoice to explain why. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by SIMON - 06 November 2018
" Has been a reliable source for finding better value car hire firms "
" Very pleased that additional driver was included in the base price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SZILVIA - 06 November 2018
" Employees were very friendly, the car was brand new... "
" Employees were very friendly, the car was brand new... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DAVID - 04 November 2018
" ok "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MIKLOS - 31 October 2018
" I'm satisfied overall but during the order process I seen a possibility to extend the insurance against the excess and missed. Later I couldn't amend the hiring and get it although there is a chance to amend the order but it's only for child seats, satnav, etc. Related to child seats I also didn't understand why they are as expensive to hire as the car. The car I hired was around 11£/day and two child seats would have tripled (!!!) the hiring fee. But apart from these the system works well and the prices are affordable. "
" They sent a car with two seats for four of us for picking up from the airport. The driver didn't stop moaning about the "bad" clients' habits in front of me all the time. Counter staff's behaviour was just acceptable but no any kindness. The way back was much better that's why I gave average rating. I have experienced the same behaviour in Hungary everywhere but it cannot be an excuse. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by STEPHEN - 30 October 2018
" USAVE Budapest always provides a very good service.. The only issue l have is getting my initial deposit back on time which causes me a financial burden "
" Still waiting for the refund of my initial 600 euros deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KRISZTIAN - 27 October 2018
" Just USave "
" Best place. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANIKO - 17 October 2018
" All good nice and easy "
" Very easy and painless. It wasn't the cheapest option but it was easy and quick. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by CAILEE - 14 October 2018
" Too long waiting to be served at usave after a long flight. "
" Not enough staff at usave office to deal with demand "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by GRETA - 05 October 2018
" Highly recommended, I rent cars from the company few years now, and never had a problem. "
" Great customer service, Highly recommended. I rent cars from the company few years now, and I never had a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JOHN - 04 October 2018
" Decent service. "
" The car was an estate, and just what I ordered. It had approx 24k KM on the clock, and was in good nick inside, however the outside bodywork was in a bit of a sorry state, with lots of scratches, scuffs and little dents. I picked the car up in the dark, and made a point of having Megadrive inspect it before I took it away. Good job I did, as their existing damage sheet didn't show half of the damage, and I reckon I might have been stung with the hefty excess on return. Ive used Megadrive before tho, and have always had a good service tbf. But as a paying customer, and with them holding your credit card details, you've got to be savvy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by RAMONA - 04 October 2018
" Same as 3 / "
" Upon arrival, I handed over my voucher which stated I booked at least a 1.4 Skoda Dania or similar car. When I was picking the car up I was told that I can upgrade for 5 euro a day. Bit ad I've already paid for a better car I declined. When I actually picked the car up I was given a 1.2 Renault Clio which is the lowest category. I had issues going over hills I. It as it was flowing down upwards due to the engine size. Hence I prebooked a bigger engine. As I wasn't given the car I paid for please refund me with the difference between the 3 categories. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by ANTHONY - 02 October 2018
" As above "
" We were provided with a good quality vehicle which served us very well as we drove over 3000km in 3 European countries. Purchasing additional insurance added to the significant cost of hire, which felt more expensive because of the exchange rate between the pound and euro. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ATTILA KRISZTIAN - 26 September 2018
" Please take off the full to full petrol policy because is misleading! Thanks "
" I'm a really frequent customer there they know me and recognise me as well. I've always been treated fer and with professional. That's why I'm going back several times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by HELEN - 25 September 2018
" see above "
" The tyres on the car needed inflating, the warning light came on, I had to stop and inflate the tyres . We were pre-authorised blocked €1500 when the information you sent said €1000 "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BUDAPEST, HU - Reviewed by JAMES - 25 September 2018
" Very good indeed. "
" Excellent. No complaints at all. Effficient, sensible; no extra charges and no delay. Would recommend to others, and use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MAURICE - 23 September 2018
" I have used Auto Europe many times without a problem. This time I was disappointed to find myself having to point out terms in the proposed contract that directly contradicted my specification. Namely, that the car could be driven out of the country. After several communications this was satisfactorily resolved. "
" We brought the car back in perfect condition and with a full tank, so we expected no hitches and got none. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BARBARA - 18 September 2018
" It was my second time using Auto Europe, I'm happy with the service and the conditions of the contract they offer. Prices are also reasonable. "
" Sixt booked my car to a different location, but the lady behind the counter was very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by AVRAHAM - 16 September 2018
" nice and comfortable "
" very very nice just waiting to hear from them after returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by GERALD - 11 September 2018
" Nothing to add "
" Counter staff gave poor service as there was a delay in the availability of our vehicle yet once the keys were available they made no attempt to serve us and just kept us waiting. Other customers suffered the same experience. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZSUZSANNA - 08 September 2018
" Apart from the very slow process of collecting the vehicle, everything else relating to the booking had gone smoothly "
" I have used them many times before but this time the amount of queuing time was about 1 1/4 hour even though there were only about 6 people in front. Then it transpired that they did not have the vehicles ready for any of the customers meaning a further wait of up to 1 hour - very poor and am very disappointed!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by GYORGY - 07 September 2018
" I have got a good condition Ford Focus , its GPS has English language option. The car was enough dynamic and the combined fuel consumption 6 l/100 km. "
" Global very good company, broad car selection opportunity with good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SIMON - 06 September 2018
" efficient and effective car hire finder service, please to see details of who are in terminal or offsite providers. "
" Very good service, and good condition car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CLARA - 04 September 2018
" Efficient and excellent car "
" Excellent...no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by STEVEN - 04 September 2018
" might use again if can speed up car collection from airport "
" Collecting the car took nearly an hour, car not refuelled fully "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ALASTAIR - 30 August 2018
" As the route through which I got to Megadrive, I'm not particularly impressed. "
" They are currently seeking to rip me off for damage to the car, quoting a quite exorbitant price for tiny repairs and refusing to answer emails. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by CHIRAG - 29 August 2018
" I have raised the above queries to autoeurope. I am yet to get a response. "
" Usave is in the business of fleecing customers. They charged us 64 plus VAT 27% euros for taking the car out of hungary which is unknown in europe and was not mentioned in the terms and conditions. We were 2 drivers, when the credit card of the main driver was not working, i offered mine. They charged us 15 euros for using secondary driver's card. I asked them to make me main driver in that case but they said charge will remain even in that case. I also asked them to not cut extra charges from my deposit card but i will pay them separately with a euro card I had since my deposit credit card was in GBP and has hefty charges. they refused to do that as well. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by GABOR - 28 August 2018
" Lgdmd "
" Good team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JOSEPH - 25 August 2018
" Quick pick up and drop off, great car in great condition (other than some minor bodywork damage). "
" Minor issue with bodywork damage that was not noted on the pre-hire check form, but quickly and painlessly amended by the counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by ERHARD - 23 August 2018
" Great price "
" Friendly helpful staff, excellent new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANNAMARIA - 22 August 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDREW - 22 August 2018
" Very good service and very friendly staff. "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ROSS - 22 August 2018
" Drop off was good. Staff pleasant. "
" Was not full to full as advertised on other website. Not fair fuel policy. Car was not clean. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by JOHN - 16 August 2018
" All positive "
" The vehicle that I actually ordered was not what I got, I actually received a lower classed one. I will now order this lower classed vehicle in the future. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SIMON - 15 August 2018
" The most appalling car rental experience I have ever encountered in 30-years of travelling, with what stands out as the all-time worst level of customer service. I am a journalist, and I can assure you that what happened to me and the actions of the woman at Budapest will be made very public. This company is a JOKE. I shall be seeking reparation for this debacle... "
" I booked a car for three days (on the internet), for collection in Budapest, at what I thought was 12.00 (midday). When I arrived, the female clerk at the airport car hire desk told me I had booked the car for a midnight, and because I hadn't turned up at midnight, she had cancelled the reservation, and furthermore, I would not be given a refund. When I contested this, she showed me a copy of the booking email, which stated 00.00 hour pick-up. The email I received stated it was 12.00. A booking for 00.00 suggests the booking was made using a 24-hour clock. I had definitely booked it for 12.00. It also worth noting here, that the booking reservation they had at the hire desk, used the American dating system with the month preceding the day, so it looked as if I was having the car for three months. My booking was made using the European dating system where the day precedes the month. Obviously a confusion, however what happened next was unbelievable. Rather than acknowledge there was an error, a glitch or a simple confusion, and try and resolve the problem, I was very rudely told, "It's your problem. We have no car for you. Go somewhere else!" After several attempts trying to phone Auto-Europe, we finally managed to hire a car from Budget, some two hours later. For the record, the budget assistant could not believe the behavior of the woman at Auto-Europe, stating her actions as disgraceful. I would NEVER recommend your company to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by TIBOR - 14 August 2018
" Everything was excellent. "
" Everything was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MICHAEL - 14 August 2018
" Very easy to book. "
" Efficient and satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by GYORGY - 13 August 2018
" Auto Europe is a good partner for car rental. I am happy with your service generally. "
" Fist of all, I am a happy client of you, I reserved my car Budapest Airport on 25th August 2018. However I experienced a problem regarding my past rental at Megadrive in Budapest between 20th July - 5th August 2018. I was told that if the rented car broken down anyway, I have to pay a service engineer cost which is proportional with the distance from Budapest, as minimum around of EUR 80 or much more. To avoid this cost. the clerk offer me an insurance EUR 5/day. I accept it, because I intend to travel fare from Budapest. I regularly rent car across Europe and US regarding my business and leisure trip. However I never met this condition formerly. My new rent will be provided by GLOBAL Budapest. Would you please to inform me in advance that exist or not such condition at GLOBAL ? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by VALENTIN - 12 August 2018
" Constantly using the company and so far no any bad surprise... "
" Got a free upgrade. The car I reserved and what I got was a huge different. Had a great time to drive an SUV and booked only a small car ;-) THANKS!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MARTIN - 12 August 2018
" OK "
" It took 2 hours for me to get the car - I requested to pick the car up at Budapest East Railways station at 10:00. No-one there, phoned the office, there was only one person in the office and very busy, eventually someone picked me up and took me to the office a few miles away, eventually got the car. Fine after that. Drop off was the complete opposite - could not have been quicker. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MIKLOS - 10 August 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by STUART - 10 August 2018
" easy - no problems "
" all fine "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANNAMARIA - 08 August 2018
" All perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JANUSZ - 07 August 2018
" I will use them again in future "
" New cars with a high standard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ADRIENN - 06 August 2018
" I'm still waiting for the answer who I have to contact to get my money back "
" Booked a 2 door small car and they only had the biggest suzuki S-Cross. I emailed, messaged and called them so many times and they didn't pick up the phone. Still haven't got my deposit back "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BALINT - 01 August 2018
" I used autoeurope a lot and never had any problems. But now when I had a problem, your procedures seemed ridiculous. The wait times are outrageous. 10 minutes?? Really? The staff refused to help and call the supplier. What?? I understand that you are just brokers, but when a customer of yours is in trouble anyways, running out of battery, delayed planes, etc don't tell me to call the supplier myself. Help me please and be nice. One guy put me on hold for 25 minutes than hang up. The only helpful person was Paul who is based somewhere in the states. You guys could totally rock the industry if only you managed to improve customer service. "
" Sixt is great. It's just my flight got delayed and I was unable to contact them for hours. Neither was able autoeurope staff. If there would be people managing the phones at Sixt, it would be amazing. The counter staff waited for my delayed flight tho outside her normal hours which was amazing. And she was very nice on arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by PAUL - 30 July 2018
" Our flight was delayed by 1 hour arrived at 9pm were unable to get though on the hire desk number given on the paperwork to advise them. The desk was closed when we got there, we had to wait 2 1/2 hours for someone to return to the desk to give us our car and they then asked us to pay an extra £52 out if hours charge. I rang Auto Europe when first we arrived at the desk and they kept me waiting on the phone for 1 hour, I eventually hung up and rang back to be told the office was now closed. We arrived at the desk at 9pm and eventually got our car at 12 midnight and arrived at our destination at 1.30am tired and £52 our of pocket. Very poor customer service, no apologies from the car rental company and ruined the start of our holiday. "
" Our Flight was delayed by 1 hour, we tried to ring the car hire desk to explain we would arrive at 9pm "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ROLAND - 28 July 2018
" Very reliable service and brand new cars made me want to rent with them again! "
" Smooth service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TUNDE - 25 July 2018
" We've been using Auto-Europe for a long time, we've never had such a bad experience with any of AE's partners, unfortunately this was not the case this time. The Excess Amount advertised on the voucher was wrong and not respected by the rental company. "
" !!! DO NOT USE GLOBAL!!! The rental went smooth up to the point of the out of hours return, after which my wife received an email advising that they found damage on the vehicle for which they are going to charge us (EUR 985). We frequently rent cars and always check for damages, but we haven't seen anything when we inspected the vehicle upon return. The damage they reported were some scratches under the front bumper and some minor scratches on the mirror, which we found impossible as we only used the car on motorways and roads, with no damage during parking. The quoted prices for the assumed damages were also extortionate. Being regular car rental customers and us being 100% certain that we didn't damage the car, I did a quick search online, that quickly confirmed our doubts: this is a regular and frequent scam from this group of companies, with loads and loads of reviews online (TripAdvisor, TrustPilot, etc.) from people getting scammed for an under bumper scratch damage. As this type of damage would go unnoticed even for the most seasoned car rental regulars as well (I've never known anyone who checks for under bumper damages when taking a rental car), such damage can be claimed over and over again if not added to the check-in report. The Excess Damage of EUR 800 advertised also turned out to be per damage, and not per rental, which is completely opposite to what is advertised on the voucher. I understand that we're in an impossible situation, as without having taken a photo underneath the front bumper before the rental, there is no way to prove that we didn't damage the car, even though we didn't. We have a photo where the mirror scratch is not visible upon return, but it was returned out of hours, so they say it's our responsibility. We've been driving and renting cars for a long time, we also had unfortunate experiences with minor damages on a rental car (e.g. another cars damaging our rental while parking or a stone causing a chip on the windscreen), so we know when the car genuinely gets damaged and we're also aware of the process afterwards. This was not the case this time. Global / Megadrive / Buchbinder seems to have been doing this for a long time according to the above mentioned reviews. They are well protected with paperwork, everything is in the small print. Auto-Europe being a reputable, well-trusted company, such partners damage your reputation by association and is something I believe Auto-Europe should look into – we have always been happy with the companies Auto-Europe brokered us with, so this company does not deserve to be on the list. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DEBRECEN, HU - Reviewed by DAVID A - 24 July 2018
" Super car and very good experience. "
" Very good experience highly recommend good little airport will be using again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZOLTAN - 16 July 2018
" Please see above. I was satisfied with Auto Europe, but sadly Buchbinder ruined our jurney. Lost two hours of our time and not even an apology. Shame on the manager how he handles his branch. "
" We had to wait two hours for our car. Even after this time we only got one because I demanded to speak to the manager, who I actually couldn't. The staff at counter lied to us about the delay. They said the car we booked wasn't returned on time, however they told this to all customers. At least 12 of us were waiting for our cars. These girls were unfriendly and kept saying untrue reasons why we can not have our cars. They gave me the business card of the manager, who of course did not answer his phone. As it was Saturday, she said the maager is not contactable on weekends. We got a straight answer from the guy who handed our car over. The real reason was that the car wash broke down and they had to take the cars some other place, which was further away. Wouldn't have been easier for the company to explain this to us at the beginning? Probably they could have send me an email, which I could have read as soon as we landed. This could have had a voucher to the restaurant at airport so we can wait leisurely. Instead, all of us waiting were getting angrier and angrier. This manager has no customer sevice skills. He should be repromanded for his lack of managing. I also work in customer service, this is not how you treat paying customers. Please let me know if any follow up action was taken since this incident regarding the manager. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by JAMES - 11 July 2018
" Poor "
" I picked the vehicle in good condition and returned it the same. The vehicle was checked at the point of drop off and it was okay, only for me to be charged £310 for a damage I was never aware of. So be careful with this company. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TERENCE - 11 July 2018
" Even now its not clear what the relationship is between Auto Europe and Global. "
" Its not clear from your website that you are just a broker. Your relationship with the actual rental company is confusing, particularly where extra insurance is concerned. I booked extra insurance form you then the rental company tried to sell additional insurance as well. It turns out that I would need to pay any excess to them then claim it back from your policy, which was not clear. I might as well book directly with the rental company. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by GABRIELLA - 06 July 2018
" When people write negative reviews should enclose if they have taken out full insurance or not. "
" I had concerns before booking because of the mixed revirews, but overall very happy with the service and the car. Surprised to have a German number plate, but actually it worked in favour as people can see I'm a foreign driver so they where more patient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by AGNES - 03 July 2018
" Staff should be more friendly at SIXT "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by ANDREW - 03 July 2018
" . "
" Agent attempted to sell aircon as an extra which is already in the car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by AGNES - 02 July 2018
" An efficient and easy system to use. "
" Staff polite at pick up and drop off, vehicle as expected. Arrived at 8.00 pm(closing time), which is an option for arrival. Not impressed with having to wait for keys to be brought up by staff in car park on their way home and also having to wait for customer behind me to complete booking and receive keys. Picked up car finally and had to take photo of scratches, as no-one there to hand car over. At pick up small superficial scratch later quoted 508 euros repair. Excessive the least, especially as unless brand new, I never rented a scratch free car, which only suggests to me that these minor damages are never fixed, just charged for. Presumably same with all car rental, a way to make money in competitive market. I think if car rental offers later pickup, experience should be same as any other time. Can't fault staff, polite and as efficient as could be, process and cost of repair brings down rating. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by KWAME - 28 June 2018
" I feel that you misled me with your high rating of this company on your site, when every other outside source ranks them much lower and suggests foul business practices. "
" They are trying to extort money from me saying damage was caused by me and not considering the information on their own damage report. They are crooks and there is plenty of evidence to support based on other reviews of this company. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
BUDAPEST, HU - Reviewed by NEIL - 27 June 2018
" Cheapest by a long way so definitely would use again. "
" Very smooth experience and also got a nice upgrade. Checkin and Checkout was smooth, got a transfer to the airport as well so no complaints from us. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by STEPHEN - 18 June 2018
" Very good "
" Hungary rental seemed expensive compared to spain and Italy surprisingly but the car hire went well, with no problems whatsoever "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CHARLES - 15 June 2018
" As above "
" I was under the impression I was getting an unlimited mileage car, I have now been charged €120 approximately for extra mileage where using there figures I did an extra 320 kilometers at €0.25 a kilometers is €80, they would also not stick to the contract I had to take the car to there depot instead o f dropping it of at east station? Not at all happy "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MONICA - 14 June 2018
" The man on the counter was very helpful and spoke good English. My only problem with the car was that I couldn't dip the headlights - it was very late when I picked the car up and so I had to drive in the dark, and people kept flashing me, so I assume the headlights were on full beam - I tried hard to adjust them without success. But it was very late - after midnight..... "
" Although I had to pay extra, the counter remained open till I arrived - the lateness was entirely the fault of Wizzair! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by PETER - 14 May 2018
" Auto Europe remains my preferred option for renting cars around the world due to the competitive pricing and also the upfront visibility on zero-excess rentals (which is very important for me). "
" The car advertised was "Opel Astra or similar" but I got a Dacia Sandero, which I thought was cheap. The car only h ad 2000 miles on the clock but it came with winter tyres which is not safe in 30-degree heat and makes the car on the motorway very noisy. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by DAVID - 12 May 2018
" As above "
" I have been charged €60.74 on the last day of my hire. I have no knowledge why this is and have had no contact from autoeurope regarding this. Please contact me via email. If no contact is received I will be reporting this as fraud with my card company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BUDAPEST, HU - Reviewed by TIBOR - 11 May 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANGELA - 11 May 2018
" I've used Auto Europe for years now both in the UK and EU continent and always been satisfied at price but most of all I trust them. "
" We returned our car at 3am and there was a person at the office who took us to the airport. I was suprised as their office hours were 8am to 8pm, but very grateful. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KAUSHIK - 02 May 2018
" Please see No. 3 "
" Hi I was very happy to use Usave, staff were efficient, friendly and quickly picked us up. paperwork was very good to save time and Marka the manager at USave was very good, he gave us a brand new car to drive although it was smaller than the car we expected Suzuki Vitara. none the less car was really enjoyable to ride, drop off was very quick and transfer to the airport. will definitely use and recommend Usave again. however a friend of mine managed ot hire a car for the same time period / journey from Herts for only £60 - same size car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by MARTIN - 30 April 2018
" See 3 "
" I returned the car with a small scuff to wheel trim about the size of 10p for which I was charged 49 Eur. This seems excessive as obviously the part is not actually going to be replaced. And it is just a money making exercise. The car was a Dacia Logan not a Ferrari. Unfortunately this did spoil the car hire experience "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by GHIORA - 01 July 2015
BUDAPEST, HU - Reviewed by MARK - 28 June 2015
" Very easy to use,good competive rates "
" Reps from thrifty were waiting for us at airport,very friendly and helpful,cannot fault "
BUDAPEST, HU - Reviewed by VIKTOR - 13 June 2015
" Gave me the best deal again "
" Great value for price,best customer service and friendly staff. This was my second time with them and I`ll be back. "
BUDAPEST, HU - Reviewed by SANDOR - 05 June 2015
" The car wasn't as clean as we expected. The windscreen was dirty inside and the dashboard was dusty. "
BUDAPEST, HU - Reviewed by TATJANA - 03 June 2015
BUDAPEST, HU - Reviewed by NICHOLAS - 01 June 2015
BUDAPEST, HU - Reviewed by IMRE - 27 May 2015
" Simple and works well. "
" Cars should be handed over with full tank. It felt that they try to rip us off by handing the car with a partial tank. "
BUDAPEST, HU - Reviewed by FLORENT - 26 May 2015
BUDAPEST, HU - Reviewed by LESLIE - 22 May 2015
BUDAPEST, HU - Reviewed by GHIORA - 15 May 2015
BUDAPEST, HU - Reviewed by JULIE - 10 May 2015
BUDAPEST, HU - Reviewed by IAN - 05 May 2015
BUDAPEST, HU - Reviewed by STEPHEN - 17 January 2015
" Good service "
" Friendly, prompt service "
BUDAPEST, HU - Reviewed by MR. LAJOS - 29 November 2014
" Everything was easy and hassle free. Staff was pretty friendly and quick. I'd use it again in the future. "
" Quick and easy access to the cars. Drove away in around 20 mins. Recommended. "
BUDAPEST, HU - Reviewed by JOHN - 20 November 2014
" Very good company very efficient on time great car and we will use company again and recommended "
" Very good company and quality car "
BUDAPEST, HU - Reviewed by STEPHEN - 05 November 2014
" Excellent booking site. Highly recommended "
" Not happy with the additional costs for after 8 pm pick up. Should be included in the original price illustration. Please could they make sure all vehilcles are fully fuelled when picked up. This makes it a lot easier guaging fuel when the car is returned "
BUDAPEST, HU - Reviewed by GAIL - 02 November 2014
" Excellent service "
" Excellent service "
BUDAPEST, HU - Reviewed by ATTILA - 09 October 2014
" Good! "
" All good! Service was smooth and efficient. However the tank was not full as was described and it just make harder to fill back the same amount of petrol like it was before. "
BUDAPEST, HU - Reviewed by TIBOR - 02 October 2014
" pleasant experience "
" friendly and efficient "
BUDAPEST, HU - Reviewed by FIDEL - 09 September 2014
" Good prices "
" Vehicle collection could be faster "
BUDAPEST, HU - Reviewed by ALFONSO - 28 August 2014
" Everything went smoothly. Easy to use, no problems. I will be using Auto Europe in the future, for sure. "
" The SIXT personnel were very professional in every respect. A good experience. "
BUDAPEST, HU - Reviewed by MARC - 13 August 2014
" Excellent service throughout. Thank you. "
" Excellent customer service provided by all involved from Sixt in Budapest. Thank you. "
BUDAPEST, HU - Reviewed by IAN - 11 August 2014
" The booking process was quite straightforward regarding the car. You make a request and then they confirm the availability. It still feels rather vague as to the car you are actually going to get. I still feel I never quite know what I've paid for regarding insurance, and then the insurance of the insurance and so on. I want to pay one price and know I'm covered in all eventualities but they seem to make it as difficult as possible to understand (Not just Auto Europe). The price was a good one and I don't think I could have done better. "
" The car we received was an upgrade at no extra cost. It was very comfortable and we had lots of space. I don't think I've ever known a company SO diligent about marks on the car. Some, on a door, were so tiny they were barely discernible and one, on a window, we couldn't find. It made us paranoid all week about any form of stone chip etc. i.e. something we could do little about. Also, I thought I'd paid for the additional insurance with my booking, but the Sixt operative couldn't confirm this. I still think I did, and the booking seems to suggest that, but why oh why it just can't be clear I don't know. Overall my inner belief is that car hire and the associated insurancs are a scam. This experience with Sixt remains a good one. "
BUDAPEST, HU - Reviewed by PATRICK - 30 July 2014
" I found Auto Europe very efficient and cost effective, and the best car rental service I have used for a long time. "
" Te staff at Thrifty in Budapest were supperb. We had our luggage stollen in Budapest, so they extended the booking etc. His name is VictorSzalay Can you PLEASE pass this onto Thrifty "
BUDAPEST, HU - Reviewed by PHILLIP - 23 July 2014
" Was an excellent pain free experience highly recommend you. "
" All good apart from because it was raining when I brought the car back they refused to check it in the rain and didn't give me any documents to say the car was fine either "
BUDAPEST, HU - Reviewed by JACOB - 15 July 2014
" this experience was very pleasing as it went trouble free "
" for some reason or another sixt in budapest is my first choice as i have rented from them three times in the past couple of months and was very satisfied "
BUDAPEST, HU - Reviewed by ENDRE - 13 July 2014
" Auto Europe was a pleasant experience and also significant savings compared to the quotes that I got from rental companies. "
" They were friendly and flexible. "
BUDAPEST, HU - Reviewed by MIKLOS - 10 July 2014
" Easy and value for money. "
" Good service even it's not located at the terminal. "
BUDAPEST, HU - Reviewed by JENNY - 06 June 2014
" always courteous service "
" always courteous service "
BUDAPEST, HU - Reviewed by STEPHEN - 05 June 2014
" Excellent booking service. Highly recommended "
" Helpful staff. A bit tricky getting to and from the downtown office. Need a Sat Nav! especially when returning the vehicle. Budapest roads can be a bit tricky for the novice. "
BUDAPEST, HU - Reviewed by DAVID - 23 May 2014
" Excellent service. Fast booking, no problems at all. "
" Great, easy going people, fast service. "
BUDAPEST, HU - Reviewed by IGOR - 16 May 2014
" Everything ok! "
" Ok "
BUDAPEST, HU - Reviewed by STEPHEN - 22 April 2014
" Excellent easy to use web site "
" Always a pleasure booking with Thrifty. They provide an excellent service "
BUDAPEST, HU - Reviewed by JANE - 05 April 2014
" excellent service and value "
" good cars and prompt pick up "
BUDAPEST, HU - Reviewed by DARREN - 31 March 2014
" Correspondance, the value for money, the added extra driver for free i(even though we didn't do this) was all great. "
" efficient, reliable. dealt with with paperwork quickly, even though was in the winter period which would need winter tires, the temperature was warm so they did not charge (quite rightly) for that. "
BUDAPEST, HU - Reviewed by ADRIAN - 19 March 2014
" An excellent, efficient, friendly and competitively priced service. The car was good, in good condition and gave me a worry-free week in Hungary. Pick-up and drop-off to the airport was smooth and administration competent. many thanks. "
" I have used Thrifty several times and always find the service to be of the best. Thank you once again. "
BUDAPEST, HU - Reviewed by ANDREA - 31 January 2014
" Easy, quick reservation at a competitive price. "
" Everything went smoothly and well. Thank you. "
BUDAPEST, HU - Reviewed by STEPHEN - 26 January 2014
" GREAT SERVICE AS ALWAYS "
" GREAT AS ALWAYS "
BUDAPEST, HU - Reviewed by LESLIE - 18 December 2013
" Price comparisons need to take in like for like. Some companies quote a price that appears low, but under scrutiny they, in my mind outrageously charge you a hefty price for having winter tyres, when it is their responsibility to ensure the car is safe and legal, not the hirer's. "
" They were very efficient, prompt & courteous. They could be better if the motorway vignette was included in the price. "
BUDAPEST, HU - Reviewed by RICHARD - 18 December 2013
" Delighted "
" Excellent service from the team at Budapest - couldn't have been more helpful. "
BUDAPEST, HU - Reviewed by VIKTOR - 06 December 2013
" It was easy to find on the net. Best prices! "
" I`ve had a great experience with the car rental company. Staff was friendly and helpful. I already recomennded to a friend of mine who took a week car rental with Auto Europe. Will do business again! Thanks "
BUDAPEST, HU - Reviewed by ERIK - 25 November 2013
" no problems at all, very happy, thanks for best deal on market. "
" very happy with staff there in budapest airport, very helpfull,polite, great service all the way. I will use thrifty again for sure. "
BUDAPEST, HU - Reviewed by STEPHEN - 04 November 2013
" Excellent service highly recommended. Wouldn't use any other have always been satisfied "
" always offer an excellent service. Very helpful staff. Highly recommended "
BUDAPEST, HU - Reviewed by MICHAEL - 14 June 2013
" Very satisfied the 9 seater was new. We paid for additional driver but only used main driver as he had got used to driving it. "
" No problems were dealt with very prompt and we were on our way, and no problems on return. "
BUDAPEST, HU - Reviewed by ROBERT - 08 June 2013
" I have only one suggestion; I found difficulty to find rental company on the airport; most of your chosen companies are located outside of airport but it makes confusion for renters; you should clarify information enclosed to confirmation mails; "
" They should mark better their attendance on airport; I found difficulties to find people organizing transfer from airport to company office "
BUDAPEST, HU - Reviewed by NIGEL - 12 February 2013
" positive experience "
" positive experience always have with Thrifty so far last 5 years. "
BUDAPEST, HU - Reviewed by JANOS - 06 January 2013
" Shuttle to Loc method was not emphasised enough though it worked well. Just caused a bit of confusion at the beginning. "
BUDAPEST, HU - Reviewed by PAUL - 05 January 2013
" Auto Europe were very helpful when I emailed to ask about the free upgrade. I got a quick and friendly reply. Your website is very easy to use. I will defiantly use you again. "
" The service I received from the Thrifty branch in Budapest was the worst I have ever experienced. Imre, the person who served me, was revolting. His attitude was the worst I have ever experienced. I was due a free upgrade. When I asked for it he said 'look around, do you see a free upgrade?, we dont have the cars to give you a free upgrade'. I protested and he said it was between me and Auto Europe. Then he said 'You can take it or leave it'. I asked to speak to the manager who came out and Imre tried to cover his behaviour in front of the manager by trying to lighten the way he spoke to me. I WILL NOT use Thrifty again ever. Ive travel to hungary at least twice a year and usually use FOX Autorent who are ok. Imre let you and Thrifty down. "
BUDAPEST, HU - Reviewed by PAUL - 27 December 2012
" The on-line booking process was straight forward and quick. "
" Overall the rental was OK, although the car was not a manual as I had requested. I didn't like the fact that the tank was not full of fuel when I picked up the car - it is always easier to return a car with a full tank of fuel than try to guess how much fuel should be added to ensure that the tank has the same amount of fuel at the start and end of the rental. "
BUDAPEST, HU - Reviewed by JHANET - 17 December 2012
" Easy,convenient and simple. "
" Gave us a bigger car than booked. The car also didn't have any screen wash on collection, shortly after midnight. needless to say this is dangerous when driving. Topped up screen wash, only to find it doesn't work at all. Hungary had quite a bit of snowfall, which caused some difficulty driving with not being able to clean the window.Upon returning the vehicle, we informed Thrifty,there response was a smile and thanks.Not really what I expected as a response. "
BUDAPEST, HU - Reviewed by STEVE - 26 June 2012
" Excellent service and friendly "
BUDAPEST, HU - Reviewed by MATTHEW - 26 June 2012
" Price was very good, service was easy and Auto Europe dealt with all our queries before hand. "
" Excellent Service, collected from airport, car was ready, clean and low mileage. Staff friendly and courteous. I will happily use again. "
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