AUTO EUROPE IBIZA, SPAIN Car Rental Reviews

IBIZA, ES - Reviewed by CHRISTOPHER - 18 September 2025

" Only thing that needs to improve is that the location of the transfer buses has changed at Ibiza airport and the voucher had the old location still printed on it. "

" Always very good. Used them many times over the past 20 years. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by KENNETH - 02 September 2025

" Despite previous decent experience with Europcar this experience was terrible and nearly ruined our holiday. We couldn't on all conscience recommend Europcar because of their intransigence "

" Due to inflexibility on collection or experience was poor apart from the lovely desk person who helped lighten the situation despite her supervisor "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by OGUZHAN - 31 August 2025

" When i contacted auto europe - they could understand the situation, at least there was someone nice to talk to. "

" I paid 55 euro extra due to delayment of my flight. They parked the car in the parking 1 minute before closing hour.The service i got is that they attached a locker on the window with keys inside and a parking ticket i had to pay as well. So actually no service at all after their closing hour for me. When i called them next day about this, they told me to choose another company next time and hung the phone on my face in a very harsh way. They were so bad giving any information. There was no one to check the car with me when i picked it up. I can see the next day, they opened the car and took the locker from baggage. I was worried that if there was a thief. Again i wasnt informed about this. They were generally so bad about giving me details about how things should be. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by ANDREA - 20 August 2025

" No problems with the booking experiencve "

" We had to wait a long time in the airport for our pre-ordered vehicle. The lifts in the pick up parking building weren't working and we had to carry our luggage to the 4th floor to collect the keys and were then told to struggle back to the first floor to collect the vehicle. There were no staff in attendance and we had to locate the car by searching for the reg,no. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by UFUK - 06 August 2025

" I am pleased to share that this was my second experience utilizing Auto Europe, and I was quite satisfied with the straightforward booking process and the rental prices offered. "

" The car collection experience was unfortunately quite challenging. Despite my scheduled collection time of 10:30 and my arrival at the office at 10:20, the counter staff did not begin processing my case until after 11:00 am. While the staff was very polite and even arranged for an upgrade to a higher-level car, the car was delivered 15 minutes after the counter staff had finished their work. However, the car was brand new and as promised. I dropped my car 45 mins earlier. It was a very easy process with no hassle. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ALOK - 27 July 2025

" It was a great deal. Make sure you check all scratches and report while picking car "

" It was good. May be worth having gap insurance separately to save cost "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by JOHN - 22 July 2025

" Absolutely awful experience from the start. We got fined for fuel when the tank was full due to a faulty gauge and none wanted to assist "

" Had to queue for an hour and a half to get our car at the airport. Therefore missed dinner at our hotel and had to buy dinner out. Goldcar tried to give us a car two grades down from what we had paid for. Fuel gauge was faulty in car and we were charged for a tank of fuel / fine even though we had filled tank to top. No assistance, no empathy and no care shown by staff. Just fined us "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by CARLO - 19 July 2025

" All easy and good with auto Europe "

" Its a good company and the cars are in good condition. But they re more expensive than other rent companies "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CLIVE - 16 July 2025

" We can only compliment the two staff we met. They were friendly and efficient and got us on our way very quickly. Would definitely use Auto Europe/ Hertz again. "

" The staff, the car and the efficiency of dealing with us was exceptional. We went from airport to driving out of the airport in 15 minutes. Brilliant! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by STEPHEN - 01 July 2025

" I've used Auto Europe for 9 years I have no problems apart from this hire only. "

" The car was in a pretty bad all-round condition. The car was not cleaned with baby sick all over the back seat, and the smell was pretty bad with the heat. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by MARK - 09 June 2025

" Quality "

" Quality "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by SIMON - 08 June 2025

" Paid for full vehicle insurance then had to pay again at collection desk at airport. Told that payment was with Auto Europe and not them! "

" Washer fluid resvoir empty, rear left tyre nearly flat luckily vehicle had a air compressor in the boot so could pump tyre back up at the side of a busy duel carriageway. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by CHARLES - 07 June 2025

" Paid twice whatvi normally do due to hidden charges "

" Paid for full insurance through third party website , only to be charged 160 euros by them when I got there for full insurance. By this time I'm stuck at the depot "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by STEPHEN - 03 June 2025

" None "

" Excellent service at a great price. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by GARY - 27 May 2025

" Would definitely use again. "

" Very good apart from trying a bit too hard to sell extra insurance and a car upgrade. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by ANTHONY - 19 May 2025

" Always use Auto Europe. No need to go elsewhere "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by PHILIP - 07 May 2025

" What's the difference between Keddy & Auto Europe? "

" I don't know who Keddy is but I ordered and paid for an automatic vehicle but was given a manual. I didn't have time to go back to the desk and complain so had to put up with it all week. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 3

IBIZA, ES - Reviewed by KHALIEGH - 27 April 2025

" Do not book. Add extra for coverage even through I already paid it on booking online. This doesn't happen with other companies. "

" Scam, second time I have accidentally booked with this company, paid online for full cover only to be told that if I had booked it online it wouldn't apply. To then be charged over another €100 for full cover. Car didn't even have parking senors . Never had this experience with goldcar etc "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

IBIZA, ES - Reviewed by LOUIS - 15 April 2025

" Good "

" All good but they charged me 8 euros for fuel. Even if I filled up the tank 5km earlier "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CARLO - 04 February 2025

" alway great deals and fast service. thank you "

" The only reason I gave a lower rating at drop off is because I dropped the keys in the box as directed but I never received an acknowledgment that the car was received which I normally get on an email either "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CARLO - 30 December 2024

" I always find Hertz staff very helpful and nice "

" All went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by RICHARD - 04 November 2024

" See above. "

" The guy at check in at the depot near Ibiza airport was a cocky git. He didn't note any scuffs on the agreement sheet which, with hindsight, we should have insisted he did. He didn't show us to the car, just left us to walk out to the car park with the keys. We had to press the button on the remote to find which one was ours. The Seat Arona had only covered 10k km and was a really nice car. It had a notable scuff on the bumper but we returned it quite dirty so it wasn't noticed, thankfully. Overall a very good experience and 5 days rental for £19 was a bargain. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by STEPHEN - 25 October 2024

" Very smooth and straightforward "

" Very professional service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by DEAN - 24 October 2024

" AutoEurope should do some background checks to their chosen partners. ClickRent are a poor and unsatisfactory rental firm, and I believe AutoEurope should not be supplying them with customer business "

" Appalling quality of vehicle and service ay collection was indifferent and not helpful. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by ELIZABETH - 24 October 2024

" All went perfectly "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by NICK - 22 October 2024

" I attempted to call the out of hours service number for Auto Europe but the staff member wasn't able to amend the booking to my full name as it was after the 48 hour period. For a small change, it was completely useless customer service from both Auto Europe and Goldcar which left us stranded and carless for the journey planned. "

" I arrived at the booking desk and despite waiting for 45 minutes to be served, when I presented my ID they said it was not acceptable as my name was abbreviated on the booking and it couldn't be changed. I booked under Nick and the IS is Nicholas. They were extremely unhelpful and left us stranded in the airport with no way of hiring us a car. I had a 6 month pregnant wife with me and the lack of desire to resolve the issue was extremely poor "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by NICOLA - 22 October 2024

" Super easy to drop off with no hassle! Lovely guy to take us to airport in shuttle. "

" It was very difficult to find on arrival. No signage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by GAVIN - 18 October 2024

" Criminal "

" rude , very unhelpful and stressful Shocking start to my holiday "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by ADAM - 17 October 2024

" Excellent experience, as always, with Auto Europe as well as the great prices that they seem to be able to obtain. Highly recommended. "

" The kiosk is inside the airport. The car pickup is from multi-storey car park number 2, 4th floor. The car park is located across the road (to the left) as you exit the airport building. All of the staff were very professional and helpful at pickup and also at the return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by RICHARD - 14 October 2024

" Overall, auto Europe were great, simple to use and no issues with the booking process. Goldcar need to up their game though . "

" Queued for over an hour to get the car at the airport, received a car that had damage to every panel and warning lights for overdue service. On a positive note, there was little chance of getting pinged for new damage! "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

IBIZA, ES - Reviewed by JOHN - 09 October 2024

" I recently used Auto Europe to book a rental car, and the entire experience was outstanding from start to finish. The booking process was easy, with clear information on vehicle options and pricing. I appreciated the transparent pricing--no surprises or hidden fees. Customer service was exceptional. I had a couple of questions before my trip, and the support team was responsive, friendly, and very helpful. They ensured I was comfortable with my booking and provided great advice on insurance options. When I arrived at the rental location, everything was smooth and efficient. The car was exactly as described--clean, modern, and in excellent condition. It made my trip even more enjoyable knowing I was driving a reliable vehicle. The return process was just as seamless, with clear instructions and quick service. Overall, Auto Europe provided a stress-free and convenient rental experience, and I'll definitely be using them for my future car hire needs. Highly recommend! "

" I recently rented a car through OK Mobility, and I couldn't be happier with the experience. From the moment I booked the car online, the process was seamless and straightforward. The website was easy to navigate, with clear pricing and no hidden fees, which gave me confidence in my choice. Upon arrival at the rental location, the staff were friendly, professional, and efficient. The check-in process was quick, and within minutes, I was handed the keys to a clean and well-maintained vehicle. The car itself exceeded my expectations--modern, comfortable, and equipped with all the latest features, making my journey enjoyable. Returning the car was just as easy. The drop-off point was well-signposted, and the staff quickly completed the final checks, ensuring there were no delays. Overall, OK Mobility made the car rental experience hassle-free, and I will definitely use them again for future rentals. Highly recommend their service for anyone looking for a reliable and affordable car hire! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ANTHONY - 29 September 2024

" Booking was easy & the price was ok, I can't comment on the insurance cover as luckily I didn't need to claim "

" Everything was ok overall but the car had a lot of damage external and internal.. the drop off was very quick!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

IBIZA, ES - Reviewed by RICHARD - 28 September 2024

" Auto Europe always helpful and prices competive "

" Car provided was dirty on the outside and not properly cleaned on inside. Tried to upsell a convertible at counter. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by IAN - 24 September 2024

" As above "

" We thought the service was brilliant last time we booked in Bordeaux but in Ibiza they were rude collecting and dropping off "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by PETER - 23 September 2024

" This is advertised as being at the airport, it isn't , a shuttle bus from a local car park takes you to an industrial estate . I wasnt expecting that, the web site doent make that clear at all "

" The car I hired had various bumps and scratches , I expected to have at least a piece of paper with the scrathes marked on it countersigned by someone at the office. Instead I was told to 'take a picture of the damage, for when you bring it back'. - not impressed. I was fully expecting to be arguing when I brought the car back, however in the event ,the lady checking the car over found no complaint and promised to cancel the deposit . So they must have known the car had been previously scratched and scraped, just didnt bother telling me "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by GRAHAM - 22 September 2024

" Great value and service. But trying to find the location at Ibiza airport for collection of car was a total nightmare! Didn't know it was a shuttle service and no signage anywhere! "

" Great value and service. But trying to find the location at Ibiza airport for collection of car was a total nightmare! Didn't know it was a shuttle service and no signage anywhere! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by SIMON - 22 September 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by HELEN - 18 September 2024

" I have already shared my experience in a complaint that I haven't received a response for. Without a response, I would actively tell me friends to avoid Auto Europe. Perhaps this could be changed if you were to answer my complaint. "

" I have already shared my experience in a complaint that I haven't received a response for. Clickrent gave me false information and tried to sell me insurance I didn't need. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by WARREN - 09 September 2024

" Easy to book online, what seem like a good price was dearer than many others once I had to pay extra to the car company. "

" When I booked the hire car I got the best insurance deal that was available, when I picked up the car I was told I had to pay €148 to be properly cover, I explained that when I booked the car I got the top insurance available. They said they knew nothing about it and I still had to pay the extra €148 "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by LUCIE - 02 September 2024

" After sending photos of the car at the end of my rental, as requested (as I paid an extra €55 to drop the car at the airport as my flight was too early to wait until the Click Rent site opened at 8am) I was told I was being charged €330 for scratches made to the car during my rental. I know for a fact, there is no way these scratches could have been made during my rental as the car was parked in 1 place in a designated parking area the entire time and we only made 2 very short journeys where I parked in a completely open car park and these scratches look like old wear and tear to the car. Then, when I contested this charge over email, I received no response. Then £668 was taken from my card without any further explanation for what that extremely high fee related to. It is completely outrageous and I am following up with all relevant authorities as this company should not be allowed to behave in this immoral way. "

" I have been completely scammed by this company and am following up with the relevant authorities. £668 was taken from my account without any justification. I am warning everyone I can not to use this service and I can see hundreds of reviews online from people saying exactly the same thing. Something needs to be done about this and I will never use AutoEurope again while you continue to promote ClickRent. This is a total scam! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by CHARLES - 29 August 2024

" All fine. "

" The desk could do with some more staff but otherwise fine. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by JACK - 23 August 2024

" Terrible, we got robbed. Won't be using you again. You recommended a company with awful reviews and they stole from me "

" Car was 1 hr late, made us sign all paperwork for the car before it was there. when it arrived we were so late we just rushed off to make out booking. Thrybclained we did £400 of damage to the vehicle which is rubbish. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by JOHN - 19 August 2024

" All positive will use again "

" Good car, very clean, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by SAM - 15 August 2024

" Auto Europe designated Click Rent as 'In Terminal' when in fact there was a shuttle bus. A very oversubscribed shuttle bus, getting on which was like being in a rugby match! You are unable to return the car prior to 8am (off site) and they attempt to charge you 50euro to do so. If you have an early flight, this simply doesn't work. We were lucky, our flight was at 9.35am, so we just had time to return it and get the shuttle bus. All of the above should have been made clear my Auto Europe. "

" Auto Europe designated Click Rent as 'In Terminal' when in fact there was a shuttle bus. A very oversubscribed shuttle bus, getting on which was like being in a rugby match! You are unable to return the car prior to 8am (off site) and they attempt to charge you 50euro to do so. If you have an early flight, this simply doesn't work. We were lucky, our flight was at 9.35am, so we just had time to return it and get the shuttle bus. All of the above should have been made clear my Auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by DAVID - 13 August 2024

" I had searched the internet many times for Car Hire in Ibiza, leading up to my visit. However, I only saw Auto Europe once. Turned out to be the best suit for my requirements and the site was quick and easy to use. Booking was completed in minutes and confirmation was almost instant. I will likely search Auto Europe the next time I travel abroad and see what deals are available. "

" When I last visited Ibiza, I used Ok Mobility for my car rental. Never again. So, I used Centauro for my most recent trip, having booked through AutoEurope. I have found that Ibiza Car Rental is VERY expensive compared to other holiday destinations I've been to. Centauro was not the cheapest available, but wasn't far off the mark. OK Mobility will show up cheapest 99% of the time... They're absolutely terrible to deal with. As with many Car Rental places, picking up the car can take far longer than necessary. I think they need to review their processes and find a better, more efficient way of releasing cars to customers and make it normal practice. I was being dealt with at the counter for at least 30 minutes before I was handed the keys to my car. Even though I had paid for additional cover on the insurance through AutoEurope, the girl at the counter was rather insistant that I purchase it from them too. I declined and paid 1400Euro deposit. They also took an additional deposit to cover fuel. All this was fine and not unexpected. The car was exactly what I had booked and was very nearly new, with just 5000km on the clock. When returning the car, the drop off at the depot was very fast and efficient. They have workers who quickly check over the vehicle for any sign of damage. Sign off there and then and allow you to wait for your free transfer to the airport. There was no requirement for me to go to the desks. All in all, a pleasant car hire experience was had. In addition to the above. One comment I feel I should make. I feel it is very unfair for car rental firms to charge additional costs for booster seats. I have never experienced this prior to coming to Ibiza. Families are forced out of pocket for these. Same thing for additional drivers. Never have I had to pay to add a 2nd driver to a booking. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by SANDRA - 11 August 2024

" Very good "

" Very well organised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by LUKE - 09 August 2024

" Auto Europe was fast efficient and cost effective the providers they choose need to be vetted more clearly and better instructions given to find the hire car company desk "

" Horrific service charged me for existing damage even when proven via my own photos it was existing. Now going through a fraud claim with credit card "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 4

IBIZA, ES - Reviewed by MARK - 30 July 2024

" All good "

" Unfortunately we had to queue for about an hour to get our car. Reception was fully manned but it seemed really slow but apart from that staff were very nice "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ROBERT - 26 July 2024

" As above "

" When I booked the hire car i ensured that I filtered cars that were collection at the airport. When I arrived I had to take 6 bags a car seat and a pram along with my partner and a 3 year old to a car park and then into a minibus to another location, and the same on the return. In return there was a tiny scratch on the bumper which was about 4 mm long I was accused of doing the damage even tho the whole car was covered in damage and scratches. I made sure that I took a video when I collected the car showing the scratch. No apologies for accusing me. Completely out of order and I will never use the company ever again. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by LAURA - 20 July 2024

" Sort out the queues. No idea why they took so long. "

" The queue to collect the car was ridiculous, I won't be using them ever again. I purposely went there beca the companies at the airport always have queues but this was off the scale. 2 hours of my time on arrival for a holiday is rubbish. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by THOMAS - 06 July 2024

" Great prices, cars and people "

" Very pleasant and supportive staff, made the whole process unstressful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by BRIAN - 23 June 2024

" Overall very good. "

" Really good.I have used them a lot in the past.Compared to others there is a noticeable difference.They are better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MIKE - 18 June 2024

" Booking process is well structured "

" All good except the instructions for the pick up location are confusing and incorrect "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MATTHEW - 15 June 2024

" Auto Europe have always delivered a good experience for me but they should protect consumers from click rent and remove them from the platform "

" Worst car hire experience I have had. Please see below email I sent the firm. They charged me €150 for sand in the car Dear Matteo This charge breaches the terms of our agreement and did not meet the threshold of 'Major Special Cleaning'. Especially considering the duration of the car hire. Furthermore your children's car seats are of extremely poor standard and cost twice as much as your competitors for the same duration , while your competitors offer high quality isofix at half the cost. I beleive Clicke rent has a strategy of low initial cost but severely punitive fines and very expensive extras. I will be informing Auto Europe and launching a formal complaint and push for an inquiry to have Click Rent removed from their platform as Click Rents values are not aligned with Auto Europes and it does not meet their threshold standards. The consumer ombudsman in the uk will also be informed. Supporting photo and video evidence will be supplied. Regards "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by TREVOR - 12 June 2024

" Great value. "

" We took out the extra insurance via Auto Europe but we're put under some pressure by counter staff in Ibiza to pay a further £235 to them for what seemed to be the same policy. When challenges they simply claimed no knowledge of what the extra policy would cover and that it meant nothing to them. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by BEN - 04 June 2024

" The car was advertised as being big enough for two suitcases but when we received the car, the boot space was too small. We had to upgrade the car a pay extra :( "

" The car was advertised as being big enough for two suitcases but when we received the car, the boot space was too small. We had to upgrade the car a pay extra :( "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ROLF - 02 June 2024

" Highly recommended. "

" Excellent service and competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ALEXIS - 16 May 2024

" Good all round "

" Good service and reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by BOHUMIL - 07 May 2024

" Maximum satisfaction "

" Quality service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CARLO - 27 December 2023

" I have used Auto Europe for a long time now and they are always the most efficient "

" Efficient staff, car was well maintained. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MARK - 09 November 2023

" No likely whilst you have Goldcar on your books. "

" Some spurious damage was pointed out that was impossible to see at inspection and I was charged €150 I was not offered damage waiver protection at check in. Pick up took about an hour despite being the first person in the queue "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 3

IBIZA, ES - Reviewed by CHRIS - 28 October 2023

" Paid for a hire car! Turned up at the check in desk and the rude guy at the till tried to sell me another insurance which I had already paid for the premium insurance through keddy. He advised that this wasn't going to cover me if I had an accident Then refused to give me the car! Disgusted with both keddy and auto Europe and am still yet to receive a refund which keddy told me I would recieve. Appalling "

" Not at all helpful on the phone. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by QUENTIN - 28 October 2023

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by BRIAN - 27 October 2023

" Hiper is our hire company of choice in Ibiza . "

" A car hire company to trust. Not the modern and unblemished cars, but ideal for Ibiza. Not the cheapest, but no sneaky con tricks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DAVID - 27 October 2023

" Very impressed. Stayed open for 30 minutes after closing to wait for our flight. Car was great. Clean and an upgrade. Cannot fault their service "

" Very impressed. Stayed open for 30 minutes after closing to wait for our flight. Car was great. Clean and an upgrade. Cannot fault their service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by KATEY - 26 October 2023

" You are impossible to get in touch with. "

" Was shut when we landed despite putting our flight info in. Have requested a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by MICHAEL - 26 October 2023

" Had to walk to the airport (5 mins) when returning the car, as they did not have a shuttle available. not an issue for me. "

" The car was not as clean as I would have liked, and there was some damage. Was not an issue, as all damage was recorded. Given the price, it was perfect. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by SANDRA - 10 October 2023

" Always use Europe and never had a problem "

" Picked up on time with no problems "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by THOMAS - 07 October 2023

" Goldcar would not accept Amex credit card, nor Visa debit as security for collecting the vehicle. They would only accept Visa or Mastercard credit cards, neither of which I have. This meant that I could not collect the vehicle and had to hire a car elsewhere, which cost an additional EUR140. I am very disappointed in Auto Europe and Goldcar. The information about which credit cards were accepted was in tiny small print at the end of a long rental agreement, so it was not clear at all from booking that this would be an issue. Wasted time & significant wasted money - I expect more from Auto Europe, having used them many times in the past. "

" Goldcar would not accept Amex credit card, nor Visa debit as security for collecting the vehicle. They would only accept Visa or Mastercard credit cards, neither of which I have. This meant that I could not collect the vehicle and had to hire a car elsewhere, which cost an additional EUR140. I am very disappointed in Auto Europe and Goldcar. The information about which credit cards were accepted was in tiny small print at the end of a long rental agreement, so it was not clear at all from booking that this would be an issue. Wasted time & significant wasted money - I expect more from Auto Europe, having used them many times in the past. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by MATTHEW - 30 September 2023

" See above "

" Faulty cruise control light on when car was picked up. Had to use the car with warning light flashing g "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by DAVID - 26 September 2023

" extra insurance total waste of time, they still want you to take out their insurance. "

" very poor quality, no water in washers, fault on steering, not been checked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by LAURA - 15 September 2023

" We paid online including extra insurance, only to be told we were not really covered and had to pay an extra 200 or so euros, massively increasing the total cost. Also, why does the refund for the fuel deposit take 3 weeks to be refunded? It just needs the transaction to be cancelled. The staff at pick up were great, but we had to wait a very long time to be served, with 2 tired children in tow. the other companies desks had no one at them, probably because they advertised the correct prices online, unlike goldcar. Also key battery was flat, meaning we struggled to lock or unlock car. We had to use the actual key. It was also lose so when we picked up the car, the attendant had to tape it up to get it to stay in the holder. Thankfully, not too tight, as we had to use the actual key on several occasions, to open and lock the car, and to switch on the engine. "

" We paid online including extra insurance, only to be told we were not really covered and had to pay an extra 200 or so euros, massively increasing the total cost. Also, why does the refund for the fuel deposit take 3 weeks to be refunded? It just needs the transaction to be cancelled. The staff at pick up were great, but we had to wait a very long time to be served, with 2 tired children in tow. the other companies desks had no one at them, probably because they advertised the correct prices online, unlike goldcar. Also key battery was flat, meaning we struggled to lock or unlock car. We had to use the actual key. It was also lose so when we picked up the car, the attendant had to tape it up to get it to stay in the holder. Thankfully, not too tight, as we had to use the actual key on several occasions, to open and lock the car, and to switch on the engine. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by SIMON - 13 September 2023

" Hassle free. "

" Quick and good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ISSAM - 11 September 2023

" Wasted almost 2 hours at the start of the trip and then a couple of hours on our first day having to drive all the way back to return a second faulty car. "

" Centauro are by far the worst rental company I have ever used in Ibiza. The pickup and drop off were supposed to be 'on airport' but we had to get a shuttle bus 'off airport' The counter staff were rude when I had to change the first car straight away as the airbag and parking brake warning lights were on. The second car had to be returned on our second day and wasted two hours out of our day as the airbag light was faukty on this one too aswell as the seatbelt sensor being faulty which kept beeping. Centauro staff were rude, not willing to accept how bad their cars were and I will never use them again. No wonder they are cheap. Other guests on the shuttle bus also said it was supposed to be airport pickup and no shuttlebus. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by PAUL - 11 September 2023

" The sales desk in Ibiza try the hard sales regarding upgrading the insurance cover which I had already paid for but kept telling me that wasn't the case. "

" The sales desk in Ibiza try the hard sales regarding upgrading the insurance cover which I had already paid for but kept telling me that wasn't the case. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JEAN-CHARLES - 05 September 2023

" Always happy with the quotes and responsive servive "

" After waiting 50 minutes, the (only) staff member at the counter was extremely rude and pretended that my license was still valid - and refused to give me a car. I had to go to Avis and Sixt next door (ultimately picked Sixt) -- who both had no issue with my license -- to rent a different car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by ROBERT - 24 August 2023

" Highly rated, this was the smoothest experience I've ever had with a car hire company. "

" Smooth experience all around. Staff were kind and friendly, there was no pushing to purchase any further insurances. The only complaint was the image on the booking showed a car they don't even have to hire but the alternative was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by EDWARD - 24 August 2023

" Same as above. "

" Absolutely shocking. Blamed everything on the 'agent', didn't let me use the same card I paid originally with. Charged me massive extras like airport fee etc. queued for about 45 mins at the counter. Whole experience was embarrassing "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by RAPHAËL - 22 August 2023

" i had someone at Europeurope who told me that I had to do another booking and then they will manage to make click rent to refund me the one who was not used "

" Hello i"'ve rent a car for 1 month and my float was delayed so when Im arrived the staff told me that the car is not available anymore and on top of that told me that my payment is charged.. i had to take taxi for 3 days and rent again at same company for the 25 days and had to pay again and it was more expensive as I booked on last minute. so please can you refund the first booking that was not delivered . i had someone at Europeurope who told me that I had to do another booking and then they will manage to make click rent to refund me the one who was not used Thanks "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by DOMINIC - 15 August 2023

" absolutely no problems, easy & peace of mind "

" absolutely no problems, easy & peace of mind "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JOHN - 12 August 2023

" Awful "

" My plane was delayed, hire office was closed although many others were open.50 euro taxi to hotel, one hour bus ride back the next day to hire office to be told hire had been cancelled as I was late. Rang your office, put on hold for 12 minutes while the operator said he would see what he could do, then cut off. 1 hour bus back to hotel to see you class me as a no show and you keep all my money. How likely am I to recommend? You guess!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JAVIER - 12 August 2023

" Same as above "

" Despite no reference to late-hours charges either in the rental agreement or the AutoEurope voucher, I was charged an out-of-hour fee. I also argue I was not late. My flight landed at 23:30h and I was at the desk at 23:45h (so before the cut-off time that Hertz unilaterally imposed of 00:00h). There was a queue at the desk, so I was only attended by their staff at past 00:00h. I have sent an email requesting that this charge is disputed to completedrentals@autoeurope.co.Uk as instructed by the Auto Europe representative I spoke to on the phone. However, I have not heard anything (I sent the email on 3/8/2023). I would appreciate a response. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by SAM - 06 August 2023

" Highly recommended "

" Couldn't be easier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by LUCA - 04 August 2023

" User friendly and good rates. No surprises and good options to choose from. Thank you "

" Friendly and efficient staff when picking up the car. Car was as advertised, absolutely fine in terms of internal condition. Friendly staff for drop-off of the car for a quick check. We would use them again "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by TAMSIN - 30 July 2023

" Trouble free "

" No problems at all - good car, better than expected - very easy pick up and drop off . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by RICHARD - 25 July 2023

" Good rates and service "

" They need to chart correctly on paperwork any dents, scratches prior to pick up. My car had significant more dents etc than recorded at start. had to get them to alter paperwork. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by MUSA - 19 July 2023

" Very poor I expected better "

" No one was there for me to collect my keys and still charged me for the day. They charged me for petrol even though I filled the car before I returned it "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by SYED - 17 July 2023

" See above The chap at the counter said I could request the fee to be refunded. In which case I would rate the entire experience as excellent and would certainly come back. Dr Jung "

" Everything was excellent. Honestly can't fault it EXCEPT our plane landed slightly late and the office insisted on charging us and extras €50 because it was "just out of office hours" He said the "computer" did it!!!! The entire rental, pre-insurance, was an excellent price of €75 so to be charged an extra €50 because our flight landed slightly late, feels like robbery Very sad as the rest of the experience was excellent I would have been delighted to use this provider again were it not for this short sighted extra charge which means I would never use them again Dr Jung "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DAVID - 14 July 2023

" Awful experience and I've been lied to "

" I was charged additional charges fuel, and €1050 for cover , that I did not know about before. It was advertised as in-terminal pickup and drop off. This was why I chose this company, but it was not true "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by ALYSON - 02 July 2023

" Come to Ibiza a lot so hire cars .I found this company very efficient and nice to talk to "

" Very quick and nice service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by GEORGE - 14 June 2023

" Trustworthy "

" Drop off was slow. Obviously in a holiday destination and dropping off near an airport you think they'd be a little more time conscious for people needing to check in. However we were really bluntly told to wait in the same line as the people picking up cars which takes a lot longer. More staff eventually turned up to help. Good price though "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by WILLIAM - 10 June 2023

" When booking, was sold as a company within the airport - company is actually outside the airport and travel (albeit only for 5mins) on a bus is required. "

" Fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by KAREN - 09 May 2023

" As above "

" Paperwork sorted in 5 minutes, there was no trying to sell us additional cover, lovely new car, drop off was very easy and straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by HEIDI - 11 April 2023

" Car hire costs are a lot more expensive that usual "

" I had to wait for ages to collect my car. They tried to sell me a bigger car which I didn't want. Then tried to sell me a slightly smaller car which I didn't want either. I'd already paid over £150 for a fiat 500. Then they tried to sell me full insurance. I had to go to the 4th floor of the car park to collect the keys with all my luggage and then had to go to the 2nd floor to collect the car with all my luggage. The car was scratched all over. It is not an efficient or enjoyable process. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

IBIZA, ES - Reviewed by BENJAMIN - 28 March 2023

" Exceptional service all round - congrats to the team "

" Good experience all round...though I wish the pick up experience could be even quicker and lower friction. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ELIZABETH - 22 March 2023

" Love booking with AutoEurope so easy, thank you "

" Fine but did the pressurised scaremongering up sell of insurance - it would be really great if you could make this even clearer for me in future. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by RONALD - 19 January 2023

" As I would expect. "

" Poor quality vehicle. Needed a service, screen wash empty, inside windows needed cleaning. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by RENAN - 10 November 2022

" Very nice "

" Good company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by EADAOIN - 05 November 2022

" Booking was fairly easy. However we were supplied a dangerous car hire company and paid extra to have airport pick up which was not provided. "

" We booked airport pick up and paid extra, only to be given a hire company that required a shuttle transfer. The clerk at Clickrent fabricated my email address instead of using the email I booked with. Therefore the 'contract' showing previous damage was sent to a fake email and not mine! The car seat we booked (booster for 4+ year old) was wholly inadequate and my child did not fit in it! There were no other boosters available apparently. Finally, on return the Clickrent guy spotted a tiny scratch on the very front bumper immediately! Almost like he knew we hadn't seen it before. We now know that Clickrent has conned many other people in the exact same way. They have stolen £476 from my credit card and not provided any emails or paperwork to proof prior damage or even consult me the cost breakdown. If we had time before our flight we would have called the Policia! Avoid and never use this car hire company. They do not respond to emails to their customer service address and lie to steal money from their customers. Illegal and need to be investigated. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by HARVEY - 30 October 2022

" Everything was fine except the wait for the car. "

" There was an hour and 30 minutes wait to collect the car because there were two people serving and a lot of customers waiting. The counter staff took a long time with each customer "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JOHN - 25 October 2022

" A very good clean vehicle with plenty of room. "

" Waited some time before able to be served by agent. Vehicle was very good, clean and travelled well. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by IVAN - 14 October 2022

" All good "

" Web site gave the impression that the pick up was from the airport but it was actually a shuttle ride away. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by KATRINA - 10 October 2022

" Would recommend "

" The counter staff very helpful and friendly and made the pick up easy. The drop off staff not so friendly and helpful but it was quick and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by DAVID - 04 October 2022

" easy to use , clear documentation and good value . "

" great car , sensible pricing and nice staff. Off airport site pick up but very close and didnt have to wait more than 5 mins for transfer to car hire location 2 mins from airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JEROEN - 03 October 2022

" Not good. Costed me €70 on taxi's and 1,5 hours of my day. "

" they didn't accept my card, also not the 4 others I had. The guy at the counter told that they lately experienced some difficultes with AE cards. It was nowhere on my voucher or in the confirmation Emails. Also the car i requested wasn't even there and I would get a way less better car if the payment would be done. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by JOHN - 27 September 2022

" Overall an average experience, but I was very disappointed to find that I had to get a shuttle bus to pick up the car, when I paid more on the booking to specifically choose collection from airport terminal. I wish to be refunded the difference in price please. "

" Clickrent was okay, but there was a little delay as they cancelled my booking because my flight was 2 hours delayed, even though it said they would look at situations like that, plus I had already paid for the hire. I found this to be a little bit unprofessional. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by JAMES - 26 September 2022

" Great Value and service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by MELANIE - 16 September 2022

" I paid for an additional days car hire y necessarily, two taxis fares (to the sun of £50). and so far have been ignored by auto Europe "

" Hertz counter staff did not provide the previously agreed out of hours service. (Confirmed by auto Europe) so on arrival no access to vehicle. I had to pay for taxis to and from the airport to collect the car the following day. I emailed auto Europe and did not receive a reply. Utterly disgraceful. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by PIERRE - 04 September 2022

" See above "

" The all inclusive insurance taken at the time of the booking isnt recognized by Goldcar and we were forced to choose between paying €1400 in advance towards future claims/damages or buy their own insurance for €130. We arrived late at night and had no other option than paying extra for their comprehensive cover. It's day light robbery. I will never again book via Autoeurope or Goldcar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

IBIZA, ES - Reviewed by CARL - 26 August 2022

" I returned the car with more damage ironically, and staff handling on return was very good. "

" I asked if a larger car was available, to upgrade. Car was offered and accepted at extra fee £15 per day. When I got the car, it was in very bad condition so not worth the extra fee, but too late to change with young children waiting around. The condition of cars must be known to staff upselling. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

IBIZA, ES - Reviewed by ANNE-MARIE - 18 August 2022

" Would definitely recommend. "

" Amazing car and very efficient and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by PAUL - 12 August 2022

" As above "

" The car was great and hire service great with service at the airport also great. The problem was with the service over the phone when I tried to call to explain that we could be delayed and may not make it in time. I was offered no alternatives, no support and simply told it would be my problem and I would have to pay. Fortunately the desk was still open but I would not recommend the phone customer service from gold car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by COLIN - 09 August 2022

" Very good, easy pick-up and drop off, just around the corner from the airport, and next to a petrol station for easy refuelling. "

" very good, easy pick-up and drop off, just around the corner from the airport, and next to a petrol station for easy refuelling. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JAMES STUART - 08 August 2022

" Easy to book. "

" Convenient collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by SANDRA - 08 August 2022

" Good once transfers were sorted "

" Only a small problem with the transfers to collect car on arrival in Ibiza.Not room in transfers for all people waiting "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by REBECCA LOUISE - 02 August 2022

" You provided us with a car with a massive hole in the tyre - we could have been injured as we broke down at the bottom of the multi-storey carpark. From that moment on it was nightmare . Not on person from your team helped - we were left frightened and shook up by the whole experience. We then had to drive the car - WHICH IS VERY UNSAFE - back to the top of the multistorey carpark for your team to even help us!!! I will be writing a formal complaint now. "

" We had a HORRENDOUS experience and I will be drafting a formal complaint to your customer service team. Your staff were awful, the cars not fit for purpose and the way our issues were handled was appalling. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by PETER - 29 July 2022

" On this occasion - experience was poor. Previous experience with autoeurope has been good. "

" Interrent in Ibiza is apparently operated by GoldCar which is to be avoided at all costs (in comparison with Interrent at GVA which has always been perfect and operated by EuropeCar). Asked to pay euro 170 for additional insurances and refused. Was told vehicle was a week old and minimum price for any damage was euro 400. On inspection, the vehicle had done 1800 km and was in a very poor condition with many scratches and dents not recorded on the check out form. We spend 30 minutes marking all of the damage and had the form stamped but the vehicle damage hadn't been updated on their records when we returned. Check out was fine and no additional damage was charged but there was a concern that this was almost fraudulent and certainly not best business practice for car hire. I would avoid in the future. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 3

IBIZA, ES - Reviewed by STEVE - 27 July 2022

" All good "

" Always a good experience with Hiper. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JESAL - 27 July 2022

" Great car, competitive price. Excellent collection service. Drop off (other than the issue above) was super easy. In fact it was pleasantly efficient and swift. "

" Excellent pick up at the airport where the gentleman helped us to the car park and helped us choose the appropriate car. Drop off was slightly mixed. When we returned I asked the lady at the car park if I could park in another spot because I had a baby in the back and the car door would not open in the place she pointed to. I tried 3 times to say I have a baby in the back and 3 times she wouldn't let me finish and kept shouting to park where she said. Unbelievable. It really tarnished what was otherwise an excellent experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by SERGIO - 18 July 2022

" Always pleased to use Auto-Europe to rent vehicles. "

" Friendly, efficient and straight-forward. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ALISON - 05 July 2022

" Would definitely recommend and use again "

" All very good efficient,good transfer to pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by WILLIAM - 30 June 2022

" AutoEurope is brilliant and their customer service is probably the best out there. Don't lose this! "

" Really good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DAVID - 28 June 2022

" Did insurance with Auto Europe before so no need for Goldcarsinsurance "

" Good price and car as expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JOHN - 26 June 2022

" overall a good experience "

" it was a bit confusing where to find the transfer bus at the airport a map would of been very useful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MICHAEL - 01 June 2022

" I purchased 'full insurance' cover at the time of booking however when I arrived at the gold car collection desk I was advised that this didn't in fact cover all incidents and that I would still be liable for damage caused to the vehicle and that I'd need to pay an additional €99 to infact get full cover. Thoroughly unimpressed. "

" . "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by IVAN - 20 May 2022

" all good. "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by PETER - 11 May 2022

" No cooments to share "

" It was very easy to book with Goldcar. Picking up the vehicle was also very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by BENJAMIN - 07 May 2022

" Overall very good experience from AE "

" The software at the pick-up counter looked like it was written in the 1980s... "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DENISE - 06 May 2022

" I may use Auto Europe that is not connected to Gold Car "

" Not sure you want to hear this but my experience started in the airport I waited over an hour and half to get to the front of the queue, in fact another flight had landed and they were seen before me. On the other side of the airport counter, there was only one person airport side who was extremely slow and no one came to help him, even though some staff were sitting down doing nothing. When it became my turn this then took another 45 minutes to do my paperwork even though I had already filled this in online he then had to add the information again!! There was a hard sell on the insurance which was extortionate and total rip off and the 151.00 euros for fuel which has not been returned? When I got to the car there was no one around to check the car and the damage already done so I have taken pictures just in case you come back to me saying there's damage. The only good bit of news was when I returned the car the guy came straight over checked the car and actually spoke to me he was the only professional person at that location Needless to say I will not be using Gold Car again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 2

IBIZA, ES - Reviewed by KEVIN - 05 May 2022

" Perfect service and great price! "

" I've used goldcar before and always had bad experience. This time, was so different - complete change! Courteous and welcoming staff, great little economical car and simple and easy collection and return! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CHRISTOPHER - 19 April 2022

" To be honest not a 100% sure I would recommend Auto Europe to a friend. However if you can sort out the refund of the €132.00 then I would happily recommend you. "

" The number one thing I was most annoyed about was that Click for Rent did not except my AMEX credit card for the deposit. As a result I was charged an additional €132.00. I would of happily put the £1,000.00 on my debit card but the counter staff was most unhelpful and said there would be this charge. Not a great experience at all. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by RYNO - 30 November 2021

" Deducted money from my card some time after the rental...no reason/email/notice given. Have since received a fine in the mail for the same amount....assuming it was for this but again no confirmation so i have to go and find out if this was in fact for the fine and if it has been settled. "

" Collection was slow, loooong queues, but otherwise very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DAN - 02 November 2021

" Insurance confusion at desk, very disappointing as I had always used AutoEurope for over a decade because it is normally clear. Out of pocket for £148 "

" A lot of confusion over insurance, I was hurried and given two expensive options on top of why I already had paid. It felt under hand and I had no option m, costing me a further £148 on a £189 booking. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by JAMES - 01 November 2021

" great experience form Auto Europe as ever, but Gold Car were awful "

" at Ibiza airport, despite there only being 3 people in front of me the collection took 45mins. I have no idea why! But once I got to the front, it appeared that they didn't have my booking ready ( we were at the specified time) and provided me with an "upgrade" but the car had several bits of damage on it and a missing door handle part. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by TIHO - 28 October 2021

" Autoeurooe provide good service, competitive prices, good choice cars and rental companies and easy to use web site. The no excess options are great to have. "

" I collected car at 10pm. They did not have an airport desk nor any sign in the car park. We eventually say a centauro minibus and did 5mins transfer off-site to their office. I had booked fuel full to full. The car was 3/4 full and they told me to pay in advance for the fuel and bring it back same. I was not happy with that. They then said if I was not happy then i could cancel my booking!! Even though it was late at night and we had no other options their attitude was "take it or leave it". In the end they agreed that if we brough the car back and it was under 3/4 then we would not be charged a penalty. Not good. We I would be wary of using them again. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MICHAEL - 27 October 2021

" Felt ripped off for additional insurance charge when collecting car "

" Paid hire charge which included insurance in when booking in UK only to be told would have to pay an extra £100 for damage insurance when picking up the car. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by DEREK - 20 October 2021

" Don't think I will hire a car again from Europe car as the service was like going to a company like gold car just money grabbing . "

" Was told I need to buy further insurance because I would not have cover . But I had already taken out the full insurance plus . Car had several damaged panels and was told to completely check the car over before leaving. I pay the full insurance wen I hire any car to avoid this hassle it was very disappointing and felt pressured by there rep to take out further insurance to be honest to was a joke and a bad start to are holiday. Plus the car was grubby inside to be honest felt let down . "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by SHEILA - 13 October 2021

" Easy to book online "

" Fine "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by BRIAN - 11 October 2021

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by LUKE - 03 October 2021

" I've been using AutoEurope for over 10 years and always gives me great prices and good cars. "

" Xavier at Europcar was fantastic! Lovely new hybrid car that performed well for the whole trip. Thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by SIMON - 26 September 2021

" See 3 "

" All fine but a little expensive "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by HENRY - 13 September 2021

" Maybe .. as i have used you before "

" I was very disappointed when trying to call someone ref extending my car hire by one day ..no once answering the phons at the Ibiza airport "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by GILLIAN - 11 September 2021

" Disappointing due to comments above (Q3). "

" Thought I'd bought full additional insurance cover but was told at airport this did not cover punctures or callout charges for breakdown. Was asked to pay more but I declined. Was also informed I could have a different vehicle for an extra 8€ per day which I declined. Was expecting an Opel Corsa but got a Toyota Yaris-which was fine by me! However when I gained access to the car I could not start it as the dash stated 'not ready to drive yet'. There was no-one in the Budget booth on Floor 3 so I wasted 15 mins going from floor to floor trying to find someone! This was quite distressing to me as it was dark and I was a woman travelling alone-wondering anxiously round a multi-storey carpark. Eventually I found a Budget employee who was unable to resolve issue, but a male colleague who appeared told us that the clutch had to be depressed before the engine would start. If only I'd been informed of this in the airport booth! So, all in all a frustrating and stressful start to my holiday sadly. Things were fine however from day 2 onwards! Thank you. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by PAUL - 13 August 2021

" Straight forward, good choice of vehicles and able to chat to someone on the phone about some questions I had. "

" Very smooth unfussy transfer of vehicle. Brand new vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MIKE - 13 August 2021

" All of the insurance we bought pre-hire seemed to be irrelevant on the day at the airport and I really question what benefit there was at all going through a third party "

" FIrst car broke down. Took a day to sort and a trip back to the airport to pick up another car, lot of hassle and an entire day wasted. let alone cab rides, phonecalls, waiting around and no whiff of an apology or compensation offered. ALL the leg work done by me. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by GARY - 07 August 2021

" Was lead to believe I was picking the car up from airport as I specifically entered into the filter search airport only. When I went to pick the car up I found out I had to be picked up by shuttle bus and taken to an office close to airport. If I wanted a car hire off of airport I would've selected that. Very very miss leading. By the time I found this information out it was obviously too late "

" Nice staff friendly "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by KUMARAN - 26 July 2021

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JULIAN - 24 July 2021

" Auto Europe very slick and excellent website and communication "

" Its not on the site of the airport which is inconvenient. Picking up the car was slow as the staff on the counter take phone calls whilst serving customers. They seem to give priority to telephone enquiries over customers waiting at he desk. Took 30 mins to get the car. I mentioned it to the man on the counter and he then told off about the position of my face mask as wasn't covering my nose - Rude and chippy service "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by NATHAN - 08 July 2021

" Relatively easy booking process "

" Attempted to corner me on damage and would not let me leave for my flight. I then received an extra dirty car charge even though it was inspected upon return and nothing mentioned "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by BENJAMIN - 01 December 2020

" Great all round "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CHRISTOPHER - 22 September 2020

" You sold me a product claiming it was a car hire but the 'extras' which were necessary in order to make the product of any practical use cost more than the 'voucher' that I purchased from you. Thoroughly unhappy with what I genuinely feel was a pretty misrepresented product "

" Very expensive, left a bit confused about whether I'd been upsold or genuinely just fobbed off by auto europe. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by MARIE-LAURE - 16 August 2020

" Please read above about my experience... any help from AutoEurope (where I am a frequent customer) would be appreciated. I have all the paperwork if you can intervene on my behalf to recover the insurance excess... "

" I was stung with the massive insurance excess. A drunk driver smashed into the rental car at 3am while the rental car was safely parked and empty. Europcar charged me the €1200 excess even though it was 100% not my fault; there was no effort to retrieve compensation from the drunk driver's insurance and I have no recourse. I feel abused / robbed by Europcar and will not go near Keddy/Europcar again given how they just charged me and walked away. What's more they even charged me for a full tank of fuel and handling fee for fuel in the smashed car!! I would be appreciative if AutoEurope can help make this right. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by HUGO - 13 August 2020

" See above "

" All was fine except the aircon did not function properly. Price was very high which I appreciate was down to "market forces" at the time of the booking. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by IAN - 20 February 2020

" Easy to get around the island, road signs good & consistent Very well sign posted returning the car to the airport "

" Desk in really easy location at arrivals Staff gave us a great map of the island which was invaluable Car parked very close to the terminal in multi story car park "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MATTHEW - 05 November 2019

" see above. "

" when I arrived, the rude counter staff lady at Interrent said that I was late, and there were no cars, it was 1130pm and my partner is 6 months pregnant. She would not help me in any way, saying I had put 11am on the booking (which remains a mystery) and as its a no show they rented the car to someone else, and I should have been contacted - which I was not via phone, or email. Then she pulled the shutter down and went home, leaving us stranded in the airport - no car even though paid for, and having to get a 50 euro taxi there, and back the next day to rent from another company... will you guys do anything about it? I doubt it... lets see. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by IAN - 29 October 2019

" problem free and will be booking again. Thanks "

" straight forward, hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by STEPHEN - 01 October 2019

" Disappointing!!!! "

" When i booked the car the cost includes insurance, i understand i need to leave a deposit on my card this was fine, but to be "bullied" by the counter staff about additional Insurance cover is unacceptable. Then charged for a late pickup when you have my flight details and know i would not arrive until after 23:00. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by GEORGE - 23 September 2019

" Efficient! "

" All round very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MICHAEL - 16 September 2019

" Great value "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JOHN - 16 September 2019

" This left both my partner and I in a vulnerable and stressful situation. We had pre-paid for a car so we could take the stress out of travelling to our hotel from the airport but was left with an even worse situation. Please can someone look in to this and get back to us with regards to a refund. Thank you "

" We are very disappointed with the service at Record in Ibiza. When we presented our paperwork to the representative, he said that the insurances we took out with you are nothing to do with them and in fact they claimed to know nothing about your company. As a result they tried charging us either 178Euros as complete insurance which is non-refundable or we could face paying 1400Euros if there is any damage/break in etc on the return of the car. As a result of this, we left the Record branch without a hire car. We'd already paid AutoEurope the full rental amount with insurances but they were not going to honour it. We were offered a taxi to our hotel in San Antonio bay at a cost of 60Euros. We declined and ended up stranded for over an hour until we decided to make the walk back to the airport. We got a taxi from there which cost us 28Euros so the car hire place were still trying to rip us off. Please can a representative contact us with reference to claiming our money back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by DIMITRIOS - 05 September 2019

" It's not super-clear what level of insurance you're buying. "

" Diego was amazing. We've never experienced such a courteous and helpful car rental person. He took the time to walk arund the vehicle with us to mark off any existing damage, helped us connect the phone to the in-car stereo system, and was pretty much available to help in whatever capacity was needed. He also helped explain the level of insurance we already had; which was a bit opaque during the ordering process. Because of him, we'll be back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MARCELLO - 03 September 2019

" Positive noted above, however I am still waiting for my £1000 to be returned minus fuel charge. So where is my money please? "

" Positive noted above, however I am still waiting for my £1000 to be returned minus fuel charge. So where is my money please? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by SAUL - 03 September 2019

" OVerall very happy. "

" All good and professional service. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by SAM - 27 August 2019

" Never use again "

" Staff were so rude as paperwork said drop car off to airport area 3 centurion staff said no take back to office they were so unhelpful we nearly missed our flight "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by LOUISE - 20 August 2019

" Great service! Would definitely use them again. "

" Really friendly and informative staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by SANDRA - 06 August 2019

" All went very well "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ANDREW - 31 July 2019

" overall satisfied however could be better "

" car was dirty when we collected and the screen wash was empty rear parcel shelf was broken "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by NADA - 21 July 2019

" As mentioned perfect service but cheaper on the day to book via third party "

" Efficient and warm welcoming staff - however I made My reservation on the day and it was 60 euros cheaper through a third party "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by STEPHEN - 18 July 2019

" You should make your insurance details far clearer, I had thought I was fully covered with zero excess. but Hiper informed me that I was not. Pick up and drop off by minibus was frightening they drive like maniacs customers sliding around in the back. "

" The vehicle was covered on every panel with dents and scratches the tyre pressures were all different. I was told that any damage to plastic areas, roof, windows, mirrors, underside and a list of other things would have to be paid for and claimed back from Auto Europe, luckily I had no accidents but I had thought I was fully covered with zero excess. Pick up and drop off by minibus was frightening they drive like maniacs customers sliding around in the back. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by TIMOTHY - 18 July 2019

" My flight was delayed by nearly 24 hours. I informed AutoEurope as soon as I could (within 2 hours of the time the car was due to be collected). AutoEurope emailed telling me to inform Centauro direct. I did so and received an automated reply. On arrival the following day, Centauro staff informed me the booking had been cancelled (despite AutoEurope taking my money) and I had to re-book at considerably higher cost at the desk. Instead of costing £50.83 the hire cost this amount plus the additional 147.20 Euros that Centauro charged me at the desk. AutoEurope refused to discuss the situation and Centauro had to be emailed 3 times before saying they will look into it and will reply within 17 days. I am not holding my breath and feel the business model is set up to take advantage of passengers who have been disrupted through no fault of their own. There was no reason to treble the charge for a booking that already existed. Will never use either company again. "

" My flight was delayed by nearly 24 hours. I informed AutoEurope as soon as I could (within 2 hours of the time the car was due to be collected). AutoEurope emailed telling me to inform Centauro direct. I did so and received an automated reply. On arrival the following day, Centauro staff informed me the booking had been cancelled (despite AutoEurope taking my money) and I had to re-book at considerably higher cost at the desk. Instead of costing £50.83 the hire cost this amount plus the additional 147.20 Euros that Centauro charged me at the desk. AutoEurope refused to discuss the situation and Centauro had to be emailed 3 times before saying they will look into it and will reply within 17 days. I am not holding my breath and feel the business model is set up to take advantage of passengers who have been disrupted through no fault of their own. There was no reason to treble the charge for a booking that already existed. Will never use either company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by NIGEL - 16 July 2019

" Polite, Friendly service, close to the airport ans quick transfer from the airport to the car collection pick-up site "

" Polite, Friendly service, close to the airport ans quick transfer from the airport to the car collection pick-up site "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by SERGIO - 08 July 2019

" Totally recommend "

" Excellent experience all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by SAUL - 03 July 2019

" Excellent service "

" All went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CLAIRE - 02 July 2019

" Auto Europe seemed fine although emails go into junk folder "

" No prior knowledge that having paid in full in advance I'd be required to pay €13 for 'airport tax' "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MICHAEL - 19 June 2019

" See the above "

" They are a disgrace . It took two and a half hours to wait to be seen and then the staff were rude . I was made to check all scratches which took half an hour and also check my own fuel levels . I was then made to wait again . This firm are an absolute disgrace . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by WENDY - 07 June 2019

" quick and easy no problems "

" great prices good service thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by FERNANDO - 05 June 2019

" Extremely satisfied with Auto Europe as always. Quick and easy !! "

" Everything was right: The car, the price, the speediness to drop-off. On the other hand, they were extremely slow to give us the car, as there was a long queue of customers waiting. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JOHN - 04 June 2019

" A very good experience. Thank you "

" We were very pleased with the service we received from the staff, who were very friendly, helpful and knowledgeable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by TIMOTHY - 02 June 2019

" Good car Quick handing over back Quick refund Slow collection "

" The system in place for collecting a car is ridiculous. There is a general queue ,premium queue or returns queue. The problem is that the majority of people are in the general queue and as soon as someone walks in who can use the other two queues they jump to few front of the general queue. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DAVID - 02 June 2019

" easy to find desk in the airport and car a short walk "

" Everything went very well apart from two things. 1st car was parked so close to a pillar I had to climb over from passenger side. 2nd couldn't get electronic handbrake off which after driving car out of parking space I found someone who explained you had to have your seatbelt on to take handbrake off! a first for me. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DAVID - 13 May 2019

" Quick, friendly and easy. "

" Quick, friendly and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CLAIR - 08 May 2019

" Overall excellent. "

" Excellent service, excellent people working in the office and the drivers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DAVID RICHARD - 28 April 2019

" I recommend "

" I recommend "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by GILLIE - 21 January 2019

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by RICHARD - 03 January 2019

" I shall use Okay again "

" Extremely efficient and seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by JEREMY - 09 November 2018

" None further "

" Tried to take Euro 900 off me until I pointed out that I had full XS cover "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by DANIEL - 06 November 2018

" Great "

" Good. Was slightly worried about what would have happened if our flight was delayed any further as in theory they were about to close when we arrived, but it didn't affect us. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by PETER - 30 October 2018

" Would use again without hesitation "

" Really helpful team with brilliant customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ANTHONY - 30 October 2018

" My rating is solely to do with the fact that we are assigned a low cost rental company, but that this means poor quality / service. When things go wrong, the local rental company is seemingly unempowered to do anything about it, and we have to consult with Auto-Europe directly. This is not possible at 01:00 on a Sunday morning in Spain!!! "

" Arrived at the stated location at the airport for the car pick up at 21:30 on 20/10/18. Despite apparently being at the front of a 'nominal' queue that had formed, the minibus arrived to take us to the off airport location but didn't go to the head of the queue. We have small children (6 & 4) and hence weren't able to react as quickly as those without children, and thus missed the first two minibuses that did come. Eventually we were taken to the OK Rent a Car office off site, where I had to wait until 00:45 (3.25 hrs!) to even be seen. By this time we had hired a taxi to take the rest of my family to our destination (16 Euros), to get our young children to bed. Upon being seen I was informed there were no cars of the type I'd booked available (7 seats) and would have to take a 5 seat car (which can't accommodate two child seats and an adult in the back. I was asked to return the following day around 13:00 as they would likely have a car in. In addition after paying for the car seats I was then informed there were none available! I eventually left the car rental office at 01:15. I returned the following day at 13:00 but was again informed the car I'd booked wasn't available. I did manage to collect the car seats for my children, and agreed that OK Rent a Car would deliver my car that evening. The car was eventually available around 19:00, and was delivered to me around 20:30 (I was out at dinner earlier) on the evening of Sunday 21/10/18. My whole experience was easily the worst I've ever encountered at a hire car company, and had a significant negative impact on the start of my holiday as well as incurring additional cost for us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by ROBERT - 30 October 2018

" see box. 3 "

" Coerced into purchasing full/0-excess insurance at counter, effectively doubling the total cost of the hire. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by PAUL - 29 October 2018

" was charged for full car insurance and a baby seat upon arrival a total of £85 and told if I didn't pay I wouldn't get the car and after a long flight with a 7 month old baby it was a shocking position to be left in I tried to contact you over the phone but couldn't get through . I would Never use your company again !!!! "

" Poor "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by MARION - 28 October 2018

" the car was just what we needed and the staff were very helpful "

" the staff were polite and helpful and the car was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by PAUL - 28 October 2018

" Have used autoeurope a number of times and has always been a good experience "

" Only negative was the condition of the car at pick upwhich was quite poor with lots of dents and scratches and some internal damage. It felt as though because I had the zero excess cover that they just gave me a battered vehicle which they didn't care about "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

IBIZA, ES - Reviewed by ALASTAIR - 28 October 2018

" Don't know about other locations, but Clickrent in Ibiza was great - no hesitation recommending! "

" Friendly and helpful drop-off bus driver, very efficient and polite counter staff. No pressure selling of add-ons! Car had quite a few scratches, but marked up and happy to mark up a couple of others I identified. I was worried by other poor reviews, but I found this company to be one of the best economy car rental companies I have dealt with recently - a pleasant surprise! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by CHRIS - 27 October 2018

" WHY WOULD I RECOMMEND SCAM ARTISTS "

" really upset ...... I filled the car with petrol and did all the bodywork checks at the same time before returning the car to make sure there wasn't any damage .... THERE WASNT ... then when your representative checked over the car ... he rubbed his hand on the bonnet waked around the car rubbed his hand on the bonnet .... then said these two scratches aren't on the sheet ...... WELL THEY WERENT ON THE CAR EITHER TILL HE TOUCHED IT .......... complete CON ...... and I'm looking into taking legal advise .... "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by KATYA - 25 October 2018

" Still waiting for full refund as I didn't get the car due to more than £200 of hidden charges "

" I am still waiting for a full refund as I didn't get the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by ROBERT - 24 October 2018

" The office was staffed with one person which took an age to process also the shuttle bus took time to pick up at airport not whot you need after a delayed flight "

" The car had lots of scratches and dents on most of the panels "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

IBIZA, ES - Reviewed by SANDRA - 24 October 2018

" very good no problems "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by TOM - 24 October 2018

" Decent vehicle; extortionate fees "

" I damaged the car so was totally accepting of the need to pay for it, but the charges per item of damage were extortionate (I was shown the screen listing the damage prices). For example, the roof panel incurred a small scratch, but the itemised charge was EUR500. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by DEAN - 24 October 2018

" Great price paid and efficient service. Adequate car received and happy with the overall rental on this trip. Will reuse Auto Europe & OK Rent. "

" Very busy office but were serving each client efficiently including a few rude customers who were shouting at the staff but they remained calm and professional. I did not like the idea of being able to pay to jump the queue. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by JAMES - 23 October 2018

" A shambles of a company. "

" Charged three times the price on collection due to not having a credit card for the deposit. This was not mentioned when Initially making the booking. No one at the car park desk to drop the keys back and then told it was up too me to walk about the car park to find the person who had gone for a cigarette break when I went to the airport desk where it said on the paperwork to take the keys too. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by MARKRAM - 23 October 2018

" I used Internet and was very satisfied with the way my rental was handled. "

" Well organised, fair price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by YUKSEL - 23 October 2018

" It has been OK apart from the actual car, which is the main service I paid for. "

" I explicitly booked a Volkswagen up performance model and paid to drive that car and ended up with a very low-performance Toyota car. Front tires were underinflated, putting me and the passengers at risk and car didn't have screenwash at all, as well as empty aircon tube as it wouldn't cool down the car. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

IBIZA, ES - Reviewed by ANDREW - 23 October 2018

" See above *3 "

" The worst experience ever and totally ruined my wifes and my holiday. We had to wait (and wait and wait) at a 'meeting' point at Ibiza airport. None of the airport staff had heard of 'Click-rent' (your agency). At several attempts phoning numbers on my voucher form I was told we would be picked up in 20 minutes. An old van arrived for us and we (and another family) were driven to an industrial estate miles from the airport. We queued up at the 'customer service' desk in a scruffy garage. One women was carrying out bookings on the desk whilst the other one was ignoring the customers talking to what sounded like her boyfriend on her phone whilst the queue grew and grew. After 40 minutes (whilst the other worker was still on her phone) I gave my details to what I can only describe as one of the rudest women I have ever met. Her gestapo like tone was a constant and I felt like I had done something wrong? She ended up telling me that I had to hand over my credit card (she refused my debit card?) and she was going to put a lock on it for 1050 euros. When I asked what that was for she said it was when I had an accident (not if - when?). I asked what would happen if someone drove into me? and she said she would still charge me the 1050 euros even if it was not my fault and I would have to try and claim it back from the company when I got home? I questioned this and she snatched the car keys back off me and told me to go and rent from someone else? We were stuck on an industrial estate miles from the airport so I had no option but to pay. I drove the car to our resort (Es Cana) and paid for secure parking for the 7 days we were staying there in case someone damaged the car. I didn't use the car once all week (I daren't). I got the car back to the industrial estate at 8.00am on the day of our departure after filling up the car with petrol (it required less than half a gallon) just outside Ibiza town. I parked up and a surly man (who didn't introduce himself, say 'good morning' etc...) came up to inspect the car. He never spoke to us once and got into the car and started the engine. He jumped out of the car immediately in an extremely aggressive manner and told me that I had broken the contract and that I owed him 29 euros. I asked him why? and he said whilst the engine was running the fuel gauge had dropped one bar and was not completely full. I explained that I had filled up at the nearest petrol station that was open to the dropping off point. He said that I had broken the contract, so I said I would get back in the car and go and try and find another petrol station and fill it back up. He just walked off leaving the engine running. So we reloaded our luggage and got back in the car. We had to drive round the one way system and after 10 minutes (we could'nt find a petrol station that was open) took the car back. I parked up, unloaded our luggage and took him the keys. I explained that I couldn't find a station open and told him I would pay the 29 euros. He told me that it was now 35 euros and if I didn't pay that we would not be transferred back to the airport. My wife was now upset and when I asked him why his attitude was so bad he spat in front of me and said something in Spanish? I signed a piece of paper and thankfully restrained myself from smashing his brains in. Julie, my wife, said if this had happened at home she would have immediately phoned the police. I was just glad to get away to be honest before I did something that would have gotten me in big trouble. The young girl who drove our transfer van back to the airport was in tears - she had witnessed what he had shouted after me after I had got on the van (it was in Spanish so I didn't understand) - she kept saying she was so so sorry for what had just happened over and over, and my wife and me had to console her. She was lovely and we felt bad for her. I told the girl at the airport that I was going to report Click rent but would say how nice she had been. She told me Thank you but would not give me the thugs name as she said she was too scared of what Click rent would do to her. I am going to send all of this to the 'Ibiza tourist board', Ibiza airport administration team, the British embassy in Spain and will post it word for word on 'Trip Advisor' and all European car rental sites. I want to ensure that no one else (whatever their nationality) has to go through what my Wife and me went through. You are most definitely the worst company that I have ever dealt with and the people who you employ are thugs, bullies, and criminals. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MELVYN - 21 October 2018

" Excellent service "

" Viery happy experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by ROSEMARY - 20 October 2018

" Fine "

" They ripped us off by charging for insurance without asking and twice denying that anything was being charged to the credit card. We have now received a refund of some of this but it involved an extra trip to the airport and writing to customer services. They also charged a "Location Premium Fee" despite that being included. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

IBIZA, ES - Reviewed by JOHN PATRICK - 20 October 2018

" overall very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by LAURENCE - 20 October 2018

" Smooth transaction "

" Pleasant staff all with a smile "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JOHN - 19 October 2018

" Promised much at low cost delivered absolutely nothing "

" Arrived at 11.30 pm every other rental company open. Yours closed. Cost 70 euro in cabs. Abandoned rental as s result. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by CHARLES - 18 October 2018

" Hopeless, complete rip off. Please refund me "

" The rental office was shut when I arrived, despite having called to let them know I was coming. You should not take bookings if you know the plane is arriving after you close. It meant I had to spend 60 Euro in a taxi and did not have a car during my holiday. Please compensate me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by DAVID - 16 October 2018

" Much cheaper than going direct but buy an excess policy. Also make sure rental office is in the airport. "

" Record is not in the actual airport so you need to get a shuttle bus. This is fine but there is no instruction of where to wait etc. It's only a small drive but when you arrive, you take a ticket and wait, And wait. And wait. And wait. We arrived out of season and just 2 desks open to serve 10+ people. Car was covered in dents and scratches and stank of smoke. Make sure you get pictures of any damage "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 3

IBIZA, ES - Reviewed by ROBIN - 16 October 2018

" yes "

" yes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by GREG - 16 October 2018

" great car provided, was easy to collect and easy to drop off. A small car is perfect for parking in and around Ibiza rather then getting a large car. make a note of how to get to hire location from airport to make life easy when you are returning it as its a little hidden. "

" Was a nice easy process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CAROL - 16 October 2018

" Interrent was competitive in price and car was good. Reception a little slow but no different from other car rentals I have used. Reception staff courteous. Needed to be advised which car park floor to return car to as different from collection area. Otherwise no complaints "

" Only hiccup was returning vehicle? No clear instruction to return car to different floor from where I picked it up causing confusion and delay when leaving. Otherwise excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by GLEN - 15 October 2018

" The experience was a bloody pain. No reflection on centauro who were tops throughout. It's the way you are ticketed /parking is almost non available except in bays coloured yellow or blue but limited to up to 2 hours .if you can find an empty one. Locals did not seem to be victims of the local authority ticketing agents. Robbers . "

" Centauro in my experience give good speedy car hire. Vehicles are excellent mechanically , I could not fault any of the service centauro provided. However with regard to car hire in Ibiza and if going to SantAntoniDemany for any length of time. Don't. This place has virtually no parking spaces in the town. And the local "trafic wardens" are extremely prolific my car was ticketed twice and on the second occasion the ticker had not been on my car any longer than 24 hours.ie found ticket 16.00 hrs my departure for home was 0600 following morning. Imagine my shock on taking my suitcase to car at 05.30 am to find it gone. Stolen ? Or towed by local authority. As stated I had two tickets the first was placed on car on a Friday i paid it on the Tuesday following week. Four days after it's issue. Same day after having paid penalty I found another .could not have been placed day before because there was an all day downpouring of extremely heavy rain which as ticket was not in a polythene protective envelope would have been totally washed out by the force and sheer amount of rainfall.so it was put there sometime on the Tuesday. . It was dry and unaffected by any rain...... Any way get the picture... it's a racket ...small island ...hire cars are highly visible ...targeted by trafic enforcement agents...easy money off the holiday maker ..dont be caught this way. Taxi to your destination from airport ...hire there if you wish to explore..but only for day at a time so you can park the car back at hire company's yard avoid the 200 euro fine (100 if paid within a given time) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by NEIL - 14 October 2018

" Efficient and friendly service "

" Efficient and friendly service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by STUART - 12 October 2018

" The car was a bit scuffed but for the price we paid I thought it was excellent value. "

" The only small issue I had was that the person at Click Rent asked me to purchase insurance from them. As I had already purchased insurance from Auto Europe I was just a little wary about whether the insurance I had purchased did actually cover all the things that I thought it covered. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by ANTHONY - 11 October 2018

" I have previously always recommended AE because of the "no hidden extras" benefit but will be thinking twice about it in the future due to 3 above. "

" Extras were charged, which we were not aware of in the booking. we had used Auto Europe because we thought it was a site that did not entertain this type of thing. Car was filthy. Given that we were going to a wedding it was highly embarrassing and not what we have ever experienced in the past. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by JEGATHEAS - 11 October 2018

" Unfortunately you are associated with OK Rent. How do I get a refund? "

" I did not pick up the hire car in the end as there were c. 50 people in front of me in the queue with only 2/3 counter staff. Everyone was being told that they would need to wait hours before they could get a car to take away. This wasn't acceptable given this was a long weekend away. We can't spend 4 hours waiting for a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by JOHN - 11 October 2018

" I would use Auto Europe again. "

" Reception person was exceptionally agressive in trying to sell me full insurance cover although I had my own excess policy. The clutch was near its limit although it lasted the hire ok.. The w/screen washer bottle was empty. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by MARCUS - 08 October 2018

" Great! "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JOHN - 04 October 2018

" This rental was exceptionally cheap at £57 for the week with no excess! On returning the vehicle the staff where fine although they did no checks whatsoever except look at the car and ask me to re position it. Providing I do not get an unexpected credit card debit by them, this was as good as it can get on price and simplicity of vehicle hiring. Well done Auto Europe. "

" On arrival the agent claimed that they did not have a VW Polo or similar as I ordered but offered me a Fiat 500 which was equally suitable to my needs. She then was quite aggressive with firstly trying to get me to upgrade and then trying to sell me roadside assistance which I declined much to her annoyance. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by LUKE - 30 September 2018

" Great counter staff, great cars, great value. "

" No buses available at pick up, we had to walk! However it's a very good company and we would use them again. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by RICHARD - 29 September 2018

" Good collect excellent drop off decent value for good car "

" All good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by GORDON - 26 September 2018

" PRETTY good "

" Car was OK, but there was an amber warning light when we picked up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by JARLATH - 19 September 2018

" This was the 3rd year I booked a car rental for Ibiza with Interrent, via yourelves. Each year I send them an email requesting a Fiat 500 Each year they respond saying they cannot guarantee, but will try. This year I got a Fiat 500 ok, but when I checked my credit card bill I had been charged £101.60 for and upgrade. This was more than double the price I had paid yourselves. I sent Auto Europe and Interrent an email but to date this issue has not been resolved. I will not be using either company again "

" This was the 3rd year I booked a car rental for Ibiza with Interrent, via yourelves. Each year I send them an email requesting a Fiat 500 Each year they respond saying they cannot guarantee, but will try. This year I got a Fiat 500 ok, but when I checked my credit card bill I had been charged £101.60 for and upgrade. This was more than double the price I had paid yourselves. I sent Auto Europe and Interrent an email but to date this issue has not been resolved. I will not be using either company again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by PAUL - 19 September 2018

" I complained about the above and was told it was down to Interrent and there was nothing Auto Europe could do as it was their partner. What an absolute joke and a complete cop out. Well I can do something about my experience and that is to write reviews about what happened to me. "

" Very friendly staff, no wonder as they were probably laughing at me because they were in the process of charging me over double the amount I had already paid Auto Europe in excess insurance - which I already had and a laughable excuse that I had upgraded from a Fiat 500 to a Toyota Aygo! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by SIMON - 18 September 2018

" Fantastic experience from start to finish and a very good price "

" Fantastic experience from start to finish and a very good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by HUBERT - 18 September 2018

" Due to the price of the car hire very happy with Auto europe, not so happy with click rent. "

" Every panel on the car was dented or badly scratched, this did not deter from the performance of the car which was good. The interior was FILTHY, we asked for a different car and were told no others were available! I made one of the attendants to mark down every mark on the car, which he did but was not happy to do it! Thankfully we had no problems on returning the vehicle. For the price we paid we were happy. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

IBIZA, ES - Reviewed by ROSIE - 17 September 2018